[MDA, XDA, 1010 General] cellhead:
Question Reference #<DELETED>

Subject: Products And Services.T-MobileInternet

Topic: Products and Services

T-Mobile Internet

Submitted: 09/14/2004 10:32 PM

Last Updated: 09/18/2004 10:21 PM

Status: Updated

Discussion Thread

Customer 09/18/2004 10:21 PM

Saturday night, still broken. Surely there is something you can do to

help me with this problem? I "should" receive a confirmation message

that my email configured correctly, but of course I don't. Is there

anyone there who can walk over to whatever server is causing the

problem, reboot it, and see if that fixes it? I am starting to wonder if

I made the right choice to use T-Mobile. I guess I'm stuck with you for

the rest of my service agreement, but I can tell you this isn't going to

be a happy relationship if this issue isn't fixed in some way.

If you can't figure out how to fix the problem with your server, could

you AT LEAST ask your network people to unblock port 25 so I can use a

different SMTP server for outgoing mail? Then at least I'm getting some

fraction of the service I'm paying for. Right now the email portion of

your service is useless.

WHO DO I NEED TO TALK TO FOR THIS TO BE ADDRESSED? Your phone reps keep

saying I "get more" with t-mobile, but all I'm getting more of right now

is frustration and unresponsiveness.

Customer 09/16/2004 01:56 PM

Getting desperate, I tried configuring email from a different computer

running a different windows version and downloaded the SMC client, your

server was still unable to detect that the client was running.

Please, I would like some kind of idea as to how to fix this, it's

important that I am able to get my mail when I am away from the office,

I have a trip coming up this weekend and now there is no way to access

my email remotely! please?

Customer 09/16/2004 10:37 AM

when I double click on the smc client icon in the systray and click

'ok' it makes an error message that says "tmpwpcli.exe has generated

errors and will be closed by windows. You will need to restart the

program". But there is nothing in the event log about it.

Customer 09/16/2004 09:55 AM

Still trying to configure email. I uninstalled the SMC, logged into My-

Tmobile, went to the email setup, downloaded the SMC client, clicked

next and I still get the error "Error communicating with teh SMC client.

Please ensure client is downloaded to your PC and is running properly."

So there is something still wrong, how do I fix it please?

Customer 09/15/2004 07:35 PM

Tried that, also called support and after being escalated the technical

person said your server seems to be having a problem. Still down as of

6:30 pm Pacific time on Wednesday. Hope you can fix this soon as I'll

need to be able to access email when I'm out of the office. Ticket #

321762

Response (Andrea A.) 09/15/2004 04:22 PM

Dear Customer,

Thank you for taking the time to contact T-Mobile. Here are the step-by-

step instructions on how to configure your email on T-Mobile.com.

1) Log into your T-Mobile.com account from a pc

2) Click the "My Email" link

3) Click the =3FSetup" link

4) Click the "Add New Mailbox" Link

5) Enter the email address and password associated with the email

account you wish to access.

6) Click "next"

7) Enter any additional information required then click "next"

8) You should receive a confirmation message stating your email account

was configured successfully. Please keep in mind that you can only

configure pop3, IMAP, Outlook, or corporate email (Only using T-Zones

Pro). You cannot configure mailboxes such as Hotmail or AOL email

accounts. If you have any other comments, questions or concerns, please

feel free to contact us at anytime.

Thank you for choosing T-Mobile

Sincerely,

T-Mobile USA, Inc.

Andrea

Technical Services

Customer 09/14/2004 10:32 PM

Tmobile secure email connector says the mail server it is configured to

contact does not appear to be a valid mail server.When I log into the T-

Mobile web site and click"My email"I go to a blank page and nothing

happens.When I try to retrieve mail from my PocketPC Phone, I get an

error saying"mail cannot be downloaded".I also received an SMS this

afternoon that my mail account had to be fixed somehow but the message

was cut off and I was unable to find out what was neededWhat am I doing

wrong this time???