yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] glynnd:
Hi, dont know if im on the list but I think I was the first person to report on xda of the screen cracking while in my pocket. I got my s4 on release and it cracked before 2 weeks where up. O2 uk replaced it free of charge thank god as it was in the 28 days of purchase. Any ways add me to the list thanks
[Galaxy S 4 Q&A, Help & Troubleshooting] FLASHnox:
This is what I got for a case so far $20

http://www.amazon.com/Body-Glove-93...371666159&sr=1-22&keywords=body+glove+s4+case

I'm guessing this isn't enough for the pocket pressure problem?

So I'm looking at this $50

http://www.amazon.com/dp/B00DCCVSNQ?psc=1

It has everything I would want in a case, S view and slim (sort of), this look good to cover the pocket problem?
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Here's the current list. 33 cracked AMOLEDs and 4 "other" display issues.

Hendrickson (OP)

raidenuk

beatmag (discoloration)

jdashford

scriptx

pitapart

murrowxda (AT&T)

Shadowcash ("friend's broke")

greenandroid.sb

_Supernaut

zoroko

blader0109

nevillejb75

Ace 272

epsilon8888

SSTaLoN

kuribo67

danniibxn

Toshanda (screen died)

minipcpro (YouTube video)

saspi

saspi (broke again after repair [drop])

mmessina

AMDERS17 (AT&T)

SAShady (Sprint)

ostrow30

Trax_

LadyDiana0265

XsonicX

Gash128

TeeeJaay ("friend" - GG3 cracked, not AMOLED)

rallyfan1986 (GG3 cracked, not AMOLED)

glynnd

tricki

SATAN999

asorsa

vassalle

Do we really know there's a "pocket pressure problem" yet? There are 20MM SGS4's out there somewhere and 95% of the people using them that don't even know what XDA is are still stuffing them in their pockets and handling them like they've handled every other phone they've owned. Quite a few people in this thread found XDA via a search after their screen cracked and registered just to share their issue. So with 30 cracked AMOLEDs it's still too early to say that it's some huge universal issue. It could just be an assembly or component issue that's only affecting a small percentage of devices and the rest are fine. It could also be some bizarre combination of twisting, bending, or flexing that causes the screen to break only under very specific circumstances. "It wasn't broken and now it is" isn't really a lot to go on in terms of figuring out any commonality or what happened to phones that had their displays crack.
[Galaxy S 4 Q&A, Help & Troubleshooting] valentinrascu:
Let's remember samsung galaxy s4 just shrink the bezel from galaxy s3 and put a bigger display. The issue is, on frame panel! There is no suport frame for display, so is very wick. Yes, nobody can change this, gest mount a aluminium bumper made from full material, and maybe you forget this issue!
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Not to mention many of these people have dropped their phones, not cracked from pocket.

sent from my gt-i9505
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I think the use of the word "very" is a stretch. It's probably not as strong as the SGS3 for reasons you've stated and that I agree with it but that doesn't mean it's fragile.

Here are some stills from the stress test video. Doesn't look "very weak" to me.
[Galaxy S 4 Q&A, Help & Troubleshooting] tricki:
Put me on the list. S 4 cracked in my front trousers pocket. This is my thread.

http://xdaforums.com/showthread.php?t=2284944
[Galaxy S 4 Q&A, Help & Troubleshooting] SATAN999:
Don't forget me, got mine the day before official release (pre-ordered) amoled cracked in pocket exactly a week later!

Oh and for anyone on Twitter people have been posting on there, about screen cracking, not sure how many I don't personally have a Twitter account but did do a quick search on there when mine cracked!
[Galaxy S 4 Q&A, Help & Troubleshooting] asorsa:
Me also cracked the LED in front pocket after 1week bougt it the day after the swedish release. had to pay 750sek (115usd) to get it replaced. if i didnt had the warrany that i got for 3mounths i would been charged 1750sek (269usd) from the workshop!! :eek:
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Did you have any case on your phone(s)?
[Galaxy S 4 Q&A, Help & Troubleshooting] asorsa:
yes i had the original flipcover.

Skickat från min Transformer Prime TF201 via Tapatalk 2
[Galaxy S 4 Q&A, Help & Troubleshooting] tclocki:
Ok, gotta share my story.

Last week, I was going out of town so I had a capdase slim jacket on my s4. I have an invishield on my backcase btw. I left it on my desk while I was taking a shower. When I came back to my room, it was missing. Guess what, it was on the ground. Our cat stepped over it and probably jumped over it that lead tp it being thrown down the floor. Its probably a good two feet drop. No damage sustained. The capdase jacket served its purpose. :D

Last night, my phone was barely naked (I dont have jackets if I'm not going out of town) sitting on my bed. I was holding my brother's tablet when I sat on my bed, forgetting that my phone was just on the edge of it. It dropped, screen first. No crack, no damage whatsoever. Its just a feet though. So yeah, I must say, the S4 is not a very weak phone.

I still must take good care of it though. 5 inch screen on a 70 mm thin frame... I think a 6 year old kid can easily break it if he wants to. Its just so easy to create leverage on such a thin piece of a device.
[Galaxy S 4 Q&A, Help & Troubleshooting] retsnom:
I bought a hard case that will prevent my phone from being bent. It seems durable enough. Has anyone with a strong case run into this problem just from Galaxy S4 being in your pants?
[Galaxy S 4 Q&A, Help & Troubleshooting] glynnd:
Hi, if my S4 screen hadn't busted in my pocket after only having it for 2 weeks I would be cynical too not believing the screen cracked in people's pockets.. My S2 lasted well over a year being bounced off god knows what without breaking. Then having an S3 that had the same abuse over a year with only the front glass cracking (ironically in my pocket) one night over Christmas when I was as really really drunk as a skunk. But I can tell u for sure my S4 didn't get any abuse in those 2 weeks, and I know for sure it wasn't dropped. It was my baby lol. As far as I can remember I only had a car key in my pocket, but the AMOLED screen was completely destroyed. I'm one of the lucky ones tho, O2 uk sent me a brand new one straight away with the courier taking the damaged one back. Just my luck a new case I ordered arrived in the post the day after it broke so my new one is well protected.

I know that 30 odd people complaining out of how many millions sold is a minute percentage but anyone with an ounce of engineering knowledge wud know that with a device as thin and the size of the S4 wouldn't take much force to crack the screen, all I can say in hindsight to the lads on XDA IS when your wearing skinny jeans DON'T put your S4 in your pocket........ Let me rephrase that, DON'T WEAR SKINNY JEANS COS THERE GAY (please don't take offence I'm not being homophobic, I just mean the jeans are for the ladies)
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
The SGS4 Active does have GG2 instead of GG3. I think that says something about GG3's strength and ability to protect the underlying display panel. With the glass and display panel bonded together typically the strength of each would be amplified when fused in to a single unit. GG3 being so flexible is great in terms of the glass not breaking. Probably not so much when its lack of rigidity leaves the panel below it to bear the brunt of stress and flex. Samsung could have used a magnesium sub-frame in the SGS4 like they did in the N2 which would have provided a ton of flex resistance. But the SGS4 also wouldn't be as thin as it is. The SGS4 Active is 24% thicker than the SGS4. It'll be interesting to see the design and build differences between them once it's torn down.
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
I feel that if you get a good case and you also put the phone in your pocket with the screen facing your thigh and assuming you do not wear tight jeans, Your S4 should be fine being carried in your pocket.
[Galaxy S 4 Q&A, Help & Troubleshooting] vassalle:
The similar thing happened me.. dropped the phone face down from less than 2 feet (bedside table) and the AMOLED behind the gorilla screen cracked. What a great day to start my day.. =(
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I think you guys that are hung up on the distance of the fall are barking up the wrong tree. It's more how a device lands and what the point of impact is.

Here's a SGS4 drop tested three times. First from pocket height (4'), next from chest level (5') and finallly from ear level (5 1/2'). It survived all but the last drop fine. And in the final drop it landed square on a corner which no phone would have survived. And even in that scenario the glass cracked but not the AMOLED. There's something unique that we haven't figured out yet that's doing in AMOLED's while the glass display is fine.

From pocket height:

From chest height:

From ear height:

[YOUTUBE]aB2wZET_SKs[/YOUTUBE]

And not that it means anything but the SGS3 failed the second test last year because it too landed square on a corner.

[YOUTUBE]6M5q5TRuAsY[/YOUTUBE]
[Galaxy S 4 Q&A, Help & Troubleshooting] MartinC#1:
I dare say that the reason for the internal LCD crack is flex, not shock, from my understanding the LCD is glued to the glass, the silver frame which is part of the LCD flexes; for example from being in tight jeans and the LCD comes apart from the glass, damaging the LCD

The only thing that you can do to avoid this is not putting your phone in your pocket
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
No offense, but if you legitimately think that not keeping your phone in your pocket is a solution to this problem(affects maybe 1% of all users) then you must not be the brightest. I would bet that 90% of smartphone users, if not more, carry their smartphone inside a pocket.

A popular smartphone manufacturer like Samsung spends millions on research and testing of their devices. These devices are tested in conditions worse than the inside of a pocket and do fine. If there was legitimately a problem with keeping the S4 inside your pocket, Samsung would not risk the backlash that would occur with millions of devices cracking spontaneously.

With the limited amount of reported pocket cracks; roughly 100 cases reported on forums, this is an extremely miniscule amount and should not be a cause for concern.

Until I see it happen myself, I do not believe that a smartphone will spontaneously crack inside a pocket from mild flex and I feel that some of the truth is being held back.

I feel for those who experienced the cracking but I believe there had to have been extra forces acting on the devices, be it a bump or very tight pockets.
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
yeah, it seems this thread has turned into a :crying: session about dropping the phone and wanting samsung to fix it. just weird the entitlement that goes on. i guess thin really is in. :good:
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
There are three components that make up the display assembly: the glass, the AMOLED panel, and the plastic frame they are attached to. The glass and AMOLED are a single unit; meaning they are bonded together in a single manufacturing process. Together, they are glued to the plastic frame pretty substantially.

Here's a very detailed display replacement video. At the outset the person replacing the display says "replacement displays are available with or without the frame attached." Looking at the video and the time and mess it takes to separate the glass/AMOLED from the frame I guarantee you phones sent in for repair are getting the complete assembly (glass/AMOLED/frame) replaced.

In the video you see how thin the glass/AMOLED are together. You can also see that the frame's pretty substantial and that the glass/AMOLED are very securely bonded to it. After watching the video I can't see light flex doing in the AMOLED and it appears the frame is solid enough to prevent quite a bit of flex. So either there's something wrong with a small percentage of phones in either the way the glass/AMOLED was manufactured or the way they are attached to the frame that's likely doing the AMOLED panels in. That, or people with mystery cracks had more going on in terms of stress and flex than they realized or shared. After watching the video, do you guys see anything that stands out as sub-standard that would make the SGS4 generally weak?

Here are some stills from the video:

Glass/AMOLED front

Glass/AMOLED back

Glass/AMOLED/Frame Assembly from the back

Front side of frame with glass/AMOLED removed

Glass/AMOLED being separated from the frame after being heated to 69 centigrade/156 Fahrenheit

[YOUTUBE]wPXVnTlrqeo[/YOUTUBE]
[Galaxy S 4 Q&A, Help & Troubleshooting] MartinC#1:
Thanks for the resources guys

Is the assembly plastic or metal?
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Plastic. And the frame the glass/AMOLED is attached to is then secured to this frame...

And the chrome around the display assembly is plastic as is the brushed surround on the second frame.
[Galaxy S 4 Q&A, Help & Troubleshooting] Karcha:
Do you guys think buying a tempered glass screen protector would help in any way? I'm about to make the decision between the S4 and the HTC One, and the only thing helding me back is the fact that I always carry my phones in my front pocket, and my jeans are not precisely "loose"...

Thanks
[Galaxy S 4 Q&A, Help & Troubleshooting] kuribo67:
When my cracked I had the Spigen, Glas.t Slim on it, didn't change something.
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
I would think the extra glass would contribute extra weight. I think a screen protector and a solid tpu would fare better.

sent from my gt-i9505
[Galaxy S 4 Q&A, Help & Troubleshooting] XVI™:
Day 28 of carrying my S4 in my skinny jeans front pocket, sometimes in my back pocket till I forget is there, and sit on it, nothing has happened yet :)

Sent from my GT-I9505
[Galaxy S 4 Q&A, Help & Troubleshooting] Gash128:
I'd say yes but i spent about £40 on a spigen slim air and glass screen protector only to find the exact issue when taking it out of my pocket, people keep saying the stories aren't being explained completely.. I have no reason to lie about the reason it broke, I couldn't actually tell if the glass was broken at all but upon taking the glass.tr screen protector off of my phone it's become apparent that the issue is entirely under the gg3 on the amoled itself. The case, screen protector and phone are in perfect untouched / undropped condition.. For those people who say you should be more careful or change your clothes.. I was wearing baggy shorts and always take my phone out the pocket if I'm to do anything strenuous that may even slightly flex the phone.. Considering a 20/30£ screen protector shows more resilience than a £600 phone I think is some major proof that (some) i'm not saying all, s4 phones have an issue with the build quality..
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
You can't say all the S4's have a build quality issue when there is only 100 or so reported cases across the internet. The S4 has sold over 10 million, so I'm sure we don't have to do the math again to show you exactly how isolated this issue is.
[Galaxy S 4 Q&A, Help & Troubleshooting] Cernunnoz:
Every device I'he owned has had one of these threads. I have yet to break a single screen.
[Galaxy S 4 Q&A, Help & Troubleshooting] fernando sor:
Samsung has reduced their sales estimate of the s4 drastically. 20 million have not been sold yet and they will be nowhere near their original 80 million estimate.
[Galaxy S 4 Q&A, Help & Troubleshooting] freemeech:
Stop wearing skinnnnnnnny jeans then
[Galaxy S 4 Q&A, Help & Troubleshooting] fernando sor:
your quoting sales expectations for july assuming that every month will sell 6.75 million.

im not saying this in a negative way at all. just pointing out that 20 million sold already and 80 million to be sold has been thrown out in this thread a few times and thats inaccurate.

as i said im getting my wife one so ill be adding to the pile.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
That would be true if the 20/30£ screen protector had millions of transistors smashed in to it while being less than 1MM thick. Until flexible display panels are released, they aren't meant to be resilient. If there's a defect it's in the frame of the phone being too resilient and not protecting the display panel. Or GG3 being more resilient than GG2 therefore not providing enough rigidity to protect the AMOLED from flexing. The Butterfly S is using GG3 on a 5” display in a plastic body. Let’s see how it deals with stress.

---------- Post added at 10:00 AM ---------- Previous post was at 09:58 AM ----------

With 9 selling months (April - December) and a 60MM JPMorgan 2013 sales estimate isn't that an average of 6.7MM a month?
[Galaxy S 4 Q&A, Help & Troubleshooting] fernando sor:
yes that is logical but my point is if july represents a month of reduced sales quota it can be reasoned that the numbers will continue to fall as the device ages.
[Galaxy S 4 Q&A, Help & Troubleshooting] cocreateguid:
I think it is absolutely fine to keep your phone in your pocket, but just don't put it in the *front* or *back* pocket. When you walk or sit, it is going to bend, more or less, and that may break the screen if it happens at the right angle. Instead, put it in the *side* pocket if you have one :D That worked for every single phone I had/have and so far no broken screens.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
You better hope that's not true. If so HTC better put a "for sale" sign on the building. In May, they didn't even hit last year's numbers. Personally, I think we on XDA are more device conscious than most consumers. For the masses, they buy what's "new" to them when their contract allows them to get a new phone. And when there are multiple devices sitting side-by-side on the display I do think Samsung's brand cache helps them and some subset of people will be predisposed to the SGS4. The DNA on VZW and OG on AT&T and Sprint had better specs than the SGS3 and they still didn't sell as well. And in all cases they were quickly marked down to below the SGS3's selling price.

P.S. - When you're in a carrier store looking for you wife's phone bend a display SGS4 and see if the AMOLED cracks. ;)
[Galaxy S 4 Q&A, Help & Troubleshooting] fernando sor:
I'm not talking about htc. That is obviously a company in difficult times.

Haha I should do that!
[Galaxy S 4 Q&A, Help & Troubleshooting] rahulits:
I would like to believe this:fingers-crossed: I was so excited to get the "New Galaxy S4" but after this thread I am a little apprehensive now:( But I think I am gonna still get it anyways:cowboy:
[Galaxy S 4 Q&A, Help & Troubleshooting] ashgiles85:
mine fell out my pocket as i got out the car after a long drive it bounced about a bit from say hip hight smacked down on hard tarmac all that happened was the silver got dented a tad very small i only had the phone for 6 hrs after trading in my note 2 wasnt used to such a small phone lol

to be honest people worry too much i droped my note 2 alot also and it took some silver paint off the edge but that was all...
[Galaxy S 4 Q&A, Help & Troubleshooting] ynr:
My S4 I9500 got crakcs

First time cmg to this forum..registered to mention abt S4 screen crack

My S4 got cracks when a handset fell over on it from 1 to 1.5 feet. full glass has got cracks.

I just bought last week..and I have contacted samsung but no use as they would only service US phones.

Since I bought the full price using Amex gold premier, filed a case with them.

I too have squaretrade but gone this route as Amex provides protection to damages as well upto 90 days.

Reached out to squaretrade and they are fine to process through Amex first and then if they dont will call up squaretrade.

Advantage is my squaretrade full claim amount will be intact.
[Galaxy S 4 Q&A, Help & Troubleshooting] Davidesan:
Mine cracked too..

No drop or hit..

The external glass is intact, just the amoled cracked..

Has anyone had news from Samsung for warenty ??
[Galaxy S 4 Q&A, Help & Troubleshooting] heatfire:
how many of the damaged screens had the s-view flipcover? it comes with a diffrent backcover that is thicker, more raised then the stock one.

my S4 screen holds together fine even at work where i move around alot.
[Galaxy S 4 Q&A, Help & Troubleshooting] johncros:
Weak screen on Galaxy S4

Same thing happened to me. Phone in front jeans pocket, went for a 10 minute drive, LCD cracked from one long edge. The outer glass was completely intact. I think the phone twisted in my pocket and fractured the LCD.

Of course Samsung basically told me to get stuffed.

Went out and bought a HTC one, it's as solid as a rock, I wish I'd bought that the first time.

Samsung have lost another customer as I won't ever trust their gear again.

---------- Post added at 11:58 PM ---------- Previous post was at 11:47 PM ----------

If I was you I'd buy the one, unless you're willing to risk it for the sake of the removable battery and SD card slot. I had my broken S4 repaired and the guy I sold it too has just told me it's cracked again.
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Your device cracking two times just solidifies my thinking. Your device must have had some factory defect in order for this to happen .
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Sounds about right. GG3 is more flexible than the AMOLED panel.

http://xdaforums.com/showthread.php?t=2295276

And there are over 60 reports of cracked camera lenses on the One and there have been fewer sold. So the grass isn't greener on the other side, it's just different.

http://xdaforums.com/showthread.php?t=2247754

Amen. Moral of the story: ultra-thin mobile devices with near 100% glass fronts and soft bodies are going to crack, deform, and get damaged. No matter who makes them.

The list as of today. 35 cracked AMOLEDs and 5 "other."

Hendrickson (OP)

raidenuk

beatmag (discoloration)

jdashford

scriptx

pitapart

murrowxda (AT&T)

Shadowcash ("friend's broke")

greenandroid.sb

_Supernaut

zoroko

blader0109

nevillejb75

Ace 272

epsilon8888

SSTaLoN

kuribo67

danniibxn

Toshanda (screen died)

minipcpro (YouTube video)

saspi

saspi (broke again after repair [drop])

mmessina

AMDERS17 (AT&T)

SAShady (Sprint)

ostrow30

Trax_

LadyDiana0265

XsonicX

Gash128

TeeeJaay ("friend" - GG3 cracked, not AMOLED)

rallyfan1986 (GG3 cracked, not AMOLED)

glynnd

tricki

SATAN999

asorsa

vassalle

ynr (GG3 cracked, not AMOLED)

Davidesan

johncros
[Galaxy S 4 Q&A, Help & Troubleshooting] kblevins1985:
I have 2 Samsung Galaxy Tab 2's, a Galaxy S3, and the S4. I had the same thing happen to my S4 on Friday. Screen crack runs through the top portion of screen (Right next to the Standby button). I called samsung and am sending it in for repair as we speak. It was INSIDE the screen and theres zero external damage. Also never been dropped. And i always carry mine in a holster AND case. Its very frustrating. But now they have an S4 Active. ATT is sending me it as a replacement due to the inconvenience. Just have to get ahold of the right rep. For sure a defect with the phone, The S4 active has a couple of less features like just having an 8MP camera but its water proof and can take photos underwater, also build more "rugged" with the same size display. Does not have the Super AMOLED desplay like the original S4, but i'll take a dimmer screen for a more durable galaxy!
[Galaxy S 4 Q&A, Help & Troubleshooting] valentinrascu:
S4 active has gorilla glass 2? 0o
[Galaxy S 4 Q&A, Help & Troubleshooting] tclocki:
I see a few new users who've only had one post suddenly rushing in to this thread... hmm...
[Galaxy S 4 Q&A, Help & Troubleshooting] adl:
Yes, not gorilla glass 3 as the "normal" S4.

Might be because they googled about that issue after they experienced it and found this thread.

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