yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] ze_bear:
AMOLED Crack turned into a nightmare scenario.

I upgraded to my S4 in late May 2013, until 27/01/14, the phone had worked perfectly, then identical to some other reports on here the same thing happened, the AMOLED screen developed a crack in the upper left of the screen, I had checked the phone for the time, placed it back in my pocket and walked 20 yards when I received a text message, removed the phone from my pocket and a crack had appeared.

I quickly got in touch with O2, who tried to arrange for me to send the phone off for repair when I got home from work.

I was fine with this course of action until I got home and did a random google search and found this very helpful forum.

I instead decided that I would make an insurance claim through my bank account (it would cost me £25 instead of £200+, and I might get a new phone instead) This is where my issues started, If anyone has got mobile phone insurance with your bank account, I hope you never have to claim.

In my eyes a mobile phone insurance claim has always been an expedient occurrence i.e. you explain the details over the phone then maybe get an email with an electronic form to fill out before a courier comes to collect faulty (for repair)/drop off new replacement phone and your excess payment comes out of your bank account. Well with Lifestyle Group, Barclays insurer of choice you are emailed forms (within 24 hours of the initial phone call) that they want you to send via regular mail to them (recommends recorded delivery though, for which 2 sheets of A4 cost me £6.22), then 24 hours after they had received the claim form they send another email, with yet another attachment to print off, fill out and send to them (again recorded delivery) along with my faulty phone so that they can fix it. Once done they will then send this back to me via courier.

This started with a cracked screen on Monday, but over the course of the past 4 days I have inadvertently witnessed & been subjected to the worst customer service that I have ever received and i still wont have my beloved S4 back in my hands til the middle of next week.

Basically, whilst I will get my phone repaired for the price of £25 (+£6.22 for the first letter & god knows how much for the phone to be sent also) I have been without since Monday 27th and look like at the earliest I will have my phone available to me again will be the 4th (optimistic) or 5th of February.

Anyway yeah my point is make sure that your insurer, if you have one, is one that will move your claim along as fast as possible and send a courier to collect and drop off to cut down on cost to the customer.

Bear
[Galaxy S 4 Q&A, Help & Troubleshooting] rbharath2:
galaxy s4 strength

A friend of mune who is at least 130 kgs , unknowingly sat on my galaxy s4 lying on a wooden bench for about half an hour. Thank fully no damage occurred
[Galaxy S 4 Q&A, Help & Troubleshooting] benley73:
S4 i9505 Amoled seems to be cracked broken not been damaged or dropped or missused

My samsung galaxy s4 i9505 phone has been random rebooting over heating since 4.3 update and has been showing screen going from grey to green to black and really hot I have a swollen battery seems to be the SN:bd 1d520js/2-b. (range of bad batch battery's )(now ive looked this up on other threads since my phone screen died.)I left on charge last night for few hours as phone been battery draining since update to 4.3when to use phone screen frozen then reboots it took ages to come back on and over heated so had to leave a while before trying to reboot now it seems the screen inner amoled is cracked lines and a crack showing inside the inner glass the GG3 glass is unmarked mint condition the phone is 7mths old bought July 2013 and has been in a you case inside a flip case so always protected it has never been dropped or misused it still has the plastic seal around the chrome bezel no marks chips nothing phone was in mint condition until the screen went it was all working before I put on charge apart from the 4.3 bugs screen freeze over heating ect my battery has a slight bloat on either side when hold up and look at it can see its out of usual shape swollen I'm gutted my screen has gone it hasn't been moved from when put on charge and no I'm not heavy handed with it its very hot to touch but when had cooled down rebooted it and can see lines on screen and what looks to be like a crack across screens inside on the amoled so yes it's a very fragile amoled under the GG3 could the heat have done this as wasn't In a poket and has always been in a protective rubber tpu full flip cover case where the rubber case fits over the whole phone and bezels and then is inside a flip cover case with a screen protector on it I've been looking at my battery and I have a battery charger a official samsung one been looking at that and the lid cover seems to be a little heat warped as it won't fully close now so defiantly so heat been coming from that battery I'm awaiting a reply from samsung warranty but reading what's been said I'm looking at paying for it if samsung fix it will they fix the bugs that's been making phone freeze battery drain also as that's why it's over heating or could the battery heat of caused this I need my s4 back working as I'm stuck on an old iPhone 4 now which is so slow SPOKE TO SAMSUNG TODAY APPARENTLY IF YOU BUY A BRAND NEW PHONE OFF A MOBILE SELLER SHOP ON EBAY BRAND NEW SEALED PHONE WHICH YOU REGISTER AS ITS FROM EBAY .(THANKS EMMA @ SAMSUNG WITH THE SCOTTISH ACCENT WHOM WOULDNT GIVE ME THERE FULL NAME OR LET YOU SPEAK TO MANAGER THE ISNT ANY VALID WARRANTY ON THE PHONE EVEN WITH PROOF OF PURCHASE RECIEPT FROM PAY [PAL/VISA CARD CAUSE WAS PURCHASED FROM AN EBAY SHOP THEY SAY NO WARRANTY THIS IS TOTAL BS UNDER UK COSUMER GOODS SALES ACT IT IS VAILD AND I WILL SEE THIS THROUGH ALSO IVE GOT PICS IN LINK ABOVE OF ANTUTU STABILITY TEST OF PHONE HITTING 59 DEGREES C AND ABOVE WHEN IT CUTS OUT SO THINKING THIS IS FAULTY AND THIS IS HAMPERING THE DISPLAY
[Galaxy S 4 Q&A, Help & Troubleshooting] Ali Omran:
Maybe your unit is defected
[Galaxy S 4 Q&A, Help & Troubleshooting] chrisrocks60:
Same Amoled Issues

Bought a samsung galaxy s4 from amazon a few months now.

Have always had an Iblason Case with it and it never dropped.

First I had a pink vertical line so I figure was an OS related issues

then 3 lines, now I have about 10 lines in the span of 1 week and 8 days.

Samsung needs to improve their build quality.
[Galaxy S 4 Q&A, Help & Troubleshooting] Mittaa:
Half an hour ... :laugh:
[Galaxy S 4 Q&A, Help & Troubleshooting] Mureren:
It is every owner's worst fear having to experience the same screen die, You are so Damn depending on the phone :D
[Galaxy S 4 Q&A, Help & Troubleshooting] exynoss:
it is not that much weak.
[Galaxy S 4 Q&A, Help & Troubleshooting] Richylitschy:
Dropped my phone already like a thousend times, corners are damaged AS hell. Screen still lives on like in the first day :D
[Galaxy S 4 Q&A, Help & Troubleshooting] Brooklynsour:
I dropped my phone twice or 3 times and the screen simply cracked can't feel the crack and barely noticeable
[Galaxy S 4 Q&A, Help & Troubleshooting] BSDgeek_Jake:
It really depends How it is dropped and What part was involved in shock and/or impact.

Most of the time it will be Safe and Strong.

Phone corners and Screen Down @ 1-2 Meters @ 30kmps will somehow crack the plastic or glass (Gorilla Glass). There are very less chances that Display will get a crack unless there is So much of pressure, in any case The Whole Display Unit is replaced whether its broken or not.

Manufacturing defects are generally visible and reported so majority (99%) of the phones will be of the Same Quality (Global QA/QT is 99% for PASSED).

Situation and Scenario changes the Life-span and Durability of any Phone.

So in the end your S4 is same as mine.
[Galaxy S 4 Q&A, Help & Troubleshooting] Brooklynsour:
Yea sure but it fell about 2 feet on my wood floor I suppose the way it fell and side it fell on.... I didn't notice my screen more lifted on one side of phone while other edges and corners have more depth.... That is probably the reason of the crack.......?
[Galaxy S 4 Q&A, Help & Troubleshooting] Goemi:
S4 / i9505 LCD spontaneously broken / cracked

LCD of my Galaxy S4 / i9505 broke while it was in my pocket and I was not even doing something crazy. This within 30 days after buying the phone. Also I don't wear skinny jeans. The outside of the phone is PERFECT. It's just the LCD screen underneath.

Hopefully we can win this case.
[Galaxy S 4 Q&A, Help & Troubleshooting] ak11228:
IF you have warranty, send it back to Samsung. ITs kinda a known defect, that some galaxy s4 are not build with the right level of quality.

I dropped my galaxy s4 with spigen case and screen protector. 2 feet from the carpet floor, and the display cracked not the glasses. JUst call them and tell them it crack while you are playing flappy bird or something.

3 weeks later they replaced the screen for me for free.

yes i lied but theres no way a Normal galaxy s4 would have break if it was dropped from that low distance and impact. Samsung know a good number of their galaxy s4 has quality issues. Also my first galaxy s4 brand new has purple tint on top inch of display, got it exchanged and it still have that issue. When they replaced the screen the issue got fixed. so yes a good number of galaxy s4 has quality issue for SURE! and I never will buy samsung again cuz their customer service is pos.

Anyway hope your issue get resolved.
[Galaxy S 4 Q&A, Help & Troubleshooting] Brooklynsour:
But they update firmware and I'm still on mf3 in hopes of an unlock there before the mk2 if its even possible
[Galaxy S 4 Q&A, Help & Troubleshooting] Goemi:
Does Samsung acknowledge that IT'S a known defect? Because I have no luck with Samsung in The Netherlands...They are very stubborn about that it's my fault while there are multiple people who have the exact same problem. I think some proof will help, like an email wherein someone from Samsung says that it is a known defect, orso.
[Galaxy S 4 Q&A, Help & Troubleshooting] miguelonch10:
I have the same problem but I have Knox. Actually 0x1... I don't know what to do

Enviado desde mi GT-I9505 mediante Tapatalk
[Galaxy S 4 Q&A, Help & Troubleshooting] PaintedSkies:
In total agreement with this being a design fault.

I baby my phone. But my screen cracked after SITTING ON MY BEDSIDE TABLE OVERNIGHT. Worked fine one day, when I got up the next morning half the screen was dead.

Take that, you idiots who think this is only happening to people who dropped their phones. This is a serious problem and I can't help but wonder if there's a way to take class action against Samsung so that they'll take notice and make them fix it. This is really shoddy workmanship IMO.
[Galaxy S 4 Q&A, Help & Troubleshooting] XERW:
Feels like a damn Russian roulette of shoddy craftsmanship. Samsung, LG... hopefully not Sony.
[Galaxy S 4 Q&A, Help & Troubleshooting] Virgilu:
Weird display

Hi there,

I was never thinking that I will post here something but here it goes. Don't know if somebody else faced this. Any opinions? FYI I never dropped it and never kept it in my jeans pocket. Its started like a small point yesterday and arrived to this (this morning)
[Galaxy S 4 Q&A, Help & Troubleshooting] andre_X_X:
this thread makes me want to sell my s4... :p
[Galaxy S 4 Q&A, Help & Troubleshooting] LEENO:
i had my phone in jacket and i found scratched lcd. Then i remember i closed jacket in car door.

Anyway s4 lcd can easily scratch if hurt on side of lcd because is protected by 1mm of flexible plastic.

It is very more resistent if hurt on the gorilla glass.

Taptalked
[Galaxy S 4 Q&A, Help & Troubleshooting] EclipseX:
Loool....how many weigh you have? Did you know that applying torque on any phone you would have some problems.?

Man really? It's me that I think you are just dumb?

Enviado do meu GT-I9505 através de Tapatalk
[Galaxy S 4 Q&A, Help & Troubleshooting] aljo00:
I have the same issue !!!!

On top right corner....will post later pic
[Galaxy S 4 Q&A, Help & Troubleshooting] nemorzuz:
WTB I9500 with broken screen

Hi!

Do any of you want to sell your S4 I9500 model with a broken screen. It needs to have a working mainboard and unlocked. :)

-Rando
[Galaxy S 4 Q&A, Help & Troubleshooting] Chasesel:
Mines broken too...

Put me on the hit list because i just found out that the screen on my samsung galaxy s4 broke after an hours walk in my pocket. when I got home and took it out of my pocket and turned it on I came to realize that the screen was black and inoperable with a similar pattern to some other images on this forum. Looks like I will be going to have to spend a few hours and dollars going around to get it fixed.

Details:

- I have had my phone in a case (plastic & rubber case) with a screen protector on since the day that I got it.

- I was walking for about an hour with the phone in my front jeans pocket (Not skinny jeans but fairly baggy jeans), with the screen facing my thigh, and the phone in its case.

- I have never dropped it or bumped it significantly in the past and I am certain that i did not hit it against anything while walking.

I certainly hope that I will not be directly held responsible for this as I would not consider walking with a phone in my pocket a misuse of the product. I mean where am I supposed to keep it? In a rigid & padded man purse? That's not for me...

I Highly doubt that I will be buying another phone from Samsung as the phone felt cheap when i first opened it and if they make phones that cant survive in a pocket then their product is clearly not suitable for daily use by the average person.

the whole screen is black except the top left corner which has grainy lines similar to the OP.

the screen is fractured diagonally from top right to about the middle of the left side.

only the actual screen inside is fractured not the glass/acrylic face.

I have the pictures but apparently I cant post them because I am a new member.
[Galaxy S 4 Q&A, Help & Troubleshooting] Mazgula:
Another one bites the dust

Like many others, screen-to-thigh in front jeans dedicated pocket.

Not one but TWO cracks on the top 1/3rd of the screen.

Thankfully insured for $100 and insurance is letting me switch to a LG G2...

This thread should be a sticky on EVERY S4 FORUM BUT THERE ARE LIKE 10.

It's a big problem.

But who'd think to search for 'S4 screen cracked no reason' before they go get a new phone?
[Galaxy S 4 Q&A, Help & Troubleshooting] phoneswolf:
I watched a bunch of videos and it's not so easy

any phone for any reason at any circumstances may break
[Galaxy S 4 Q&A, Help & Troubleshooting] Mazgula:
you have no experience to say this. you are just plain wrong. there are literally hundreds of posts IN THIS THREAD that it's happened to people spontaneously. It happened to me, it could happen to any S4 at any time.

edit: ok maybe not hundreds but about a hundred, or quite a lot.
[Galaxy S 4 Q&A, Help & Troubleshooting] phoneswolf:
I will not argue

makes no sense

I have no problems
[Galaxy S 4 Q&A, Help & Troubleshooting] Mazgula:
when you have an s4 for about two weeks, and even have the original screen protector on it still, and it just breaks in your pocket it can be pretty fin frustrating.
[Galaxy S 4 Q&A, Help & Troubleshooting] MrAndroid12:
Don't argue with him. He is just as arragont as the Korean guy in my local eletronic store who I had to deal with in reguards to my N7's screen being broken.

He thinks doing a minimum wage; salesmen job requiring less than IGCSE level qualification has got more "common knowledge" than a university student who averages Bs.

And yeah, it does have some design faults mostly with it's slim build. It's easy to flex and because the Amoled panel isn't made with ion treated glass as the front glass, it is a lot less resistant to flexes and stress that may incure from any tight fit or enviroment that involves a lot of movement.
[Galaxy S 4 Q&A, Help & Troubleshooting] Sorry*:
then you ran against something, that doesn't happen from alone!
[Galaxy S 4 Q&A, Help & Troubleshooting] Wozik:
Welcome to the club guys. My S4 screen cracked after nightly charging. I collect similar cases in Poland, so far I have identifed couple of them. The aouthorized service refuses to fix phones. I am in touch with Samsung and my device will be sent to them directly for the verification.

Here's my phone:
[Galaxy S 4 Q&A, Help & Troubleshooting] TOP_DOG_UK:
Your very unlucky people I go hiking myself and always have my phone in my front trouser pocket. My s4 is in an s case with screen protector.no cracks yet
[Galaxy S 4 Q&A, Help & Troubleshooting] MrAndroid12:
I bet it's because of a design flaw with the thin bezel, you pushed the power button which sent shockwaves which caused that crack a long the screen :/
[Galaxy S 4 Q&A, Help & Troubleshooting] STi MAN:
It cracks way to easy:(
[Galaxy S 4 Q&A, Help & Troubleshooting] MrAndroid12:
Currently, mine is still fine after a drop with the official protective cover+ on.
[Galaxy S 4 Q&A, Help & Troubleshooting] Mazgula:
Actually it does, read through this thread. I didn't run into anything, I was sitting down in my car driving to a friends house. This **** happens spontaneously, you can't read through this thread and say it doesn't. **** the **** off you ****ing assface.
[Galaxy S 4 Q&A, Help & Troubleshooting] kingstark666:
Wow what a language. ..

Did you learn this in school?
[Galaxy S 4 Q&A, Help & Troubleshooting] MrAndroid12:
It's annoying when people think they have more common sense than life.
[Galaxy S 4 Q&A, Help & Troubleshooting] Mazgula:
You people need to learn proper English, I can't make sense of your broken grammar.
[Galaxy S 4 Q&A, Help & Troubleshooting] MrAndroid12:
^Incorrect use of comma.
[Galaxy S 4 Q&A, Help & Troubleshooting] GalaxyCracks:
I just had this same problem that so many people have described. I put the phone in my pocket, took it out a few minutes later, and it would not turn on. Shortly thereafter, a crack appeared underneath the glass, and over the next couple of hours, spread and spidered.

The screen cracked under normal use. This should be covered under warranty, yet their reps falsely assert that "physical damage" is not covered, even though the warranty states no such thing. Samsung refuses to stand behind their product. I spoke with a corporate rep who in one sentence said they repair 1700 devices a day at their facility and in the next sentence preposterously claimed that screen cracking is not a known issue with the Galaxy S4.

Since they refuse to acknowledge the issue, I have started a Twitter account (@GalaxyCracks) to raise awareness. If you use Twitter, please share your stories with a mention, and retweet. Also, mention [MENTION=5246982]SamsungSupport[/MENTION] and [MENTION=767379]Samsungmobile[/MENTION]US. Maybe use #TheNextBigThing #GalaxyS5 #GalaxyNote3 hashtags that they're spending billions of dollars to market (too bad they won't spend the money to honor their warranty!)
[Galaxy S 4 Q&A, Help & Troubleshooting] AndrewM3:
This is what happened to my brother's note 3 three yesterday. it was in his pocket he took it out and saw crack on his screen and the white lines. It was really hot as well outside like 90 F. I don't know he dropped the phone before never had a crack. What can he do he didn't get warranty is it easy to replace screen on note 3?
[Galaxy S 4 Q&A, Help & Troubleshooting] sweatingmytittsoff:
I was in a motorcycle accident with my s4 in my pants pocket, the case that was on it smashed into pieces but the screen is still fine
[Galaxy S 4 Q&A, Help & Troubleshooting] Brooklynsour:
**** Samsung plastic cheap bs
[Galaxy S 4 Q&A, Help & Troubleshooting] mic380:
Hi, .... S5 screen cracked !!!

I don¨t own a s4, but I bought a new s5 on the 17th of April, after only four days the phone stopped working. WTF ! ... First everything was fine the phone was working ok ... the fourth day, I powered off the phone, took out the battery and sim card, I left s5 opened (battery and sim out) on my desk table. (I was by my phone all the time) I was testing something on my s3 and needed the sim card. After less then an hour I have put the sim and battery back in my s5 and powered on the phone. The phone vibrated, the blue light went on but the screen was black ... WTF ... I couldn´t call my self so I thought, there is something wrong with the phone and a took it to samsung repair shop... and then the bad news... they told me the screen is broken !! ... but there were no marks on my screen ... the screen broke inside on the upper right corner... and the repair would cost me around 200eur ... I was so fu***in mad ... The phone never fell down ! ... I was extra cautious with the phone ! and the phone was only 4 days old ...

This is probably my last samsung phone.

And here the question

I hope I´m not wrong but, ... if the screen cracks, then the phone should work normal (ok you don´t see anything but all the other functions should work) ... ??? ... because my s5 didn´t boot, at least I think so ... like i said ... the s5 vibrated, blue light went on and the back and menu key lighted when pressed ... BUT !!! if you are pressing the volume key (on a working s5) up or down you should hear a beep when the volume is max or min ... on my s5 there was no beep, haptic was not working, but it was 100% turned on .... and my phone number was unreachable !! Patern was turned off !!

Any comments, questions and answers welcome ...

sorry for my bad english ;)

Regards!!

Matija
[Galaxy S 4 Q&A, Help & Troubleshooting] Ausboy 2011:
Just seen my s4 has a small crack top left of screen haven't dropped it or anything cant feel the crack had my s4 since day launch never had a cracked screen on any of the samsung s series... hmmm :/

Sent from my dominationed S4
[Galaxy S 4 Q&A, Help & Troubleshooting] Evanidus:
Maybe an internal preasure against the AMOLED?
[Galaxy S 4 Q&A, Help & Troubleshooting] Ausboy 2011:
Yeah maybe gonna ring samsung and see what they say was on a plan but payed it out and on prepaid now so I dunno where I stand with warranty plus ive got knox 0x1 but ill sort that out with tricking them hopefully iam in Australia

Sent from my dominationed S4
[Galaxy S 4 Q&A, Help & Troubleshooting] luckierleaves:
Hopefully my s4 wont have this problem....I have dropped my s4 for three times, but fortunate during the time it dropped, it was covered with cover.
[Galaxy S 4 Q&A, Help & Troubleshooting] XVI™:
Well, I've dropped my 2 times now, one I left it on the roof of the car and it slid off into the road, I thought it was history and no way the screen could survive that hard of a fall, no damage what so ever, except a slip mark on the side. Other time was when I had it on my lap, and jumped out of my car and it went flying and landed on concrete Again no physical signs of damage that I could see. Both times it was naked without case.

I say the S4 is one heel of a strong phone
[Galaxy S 4 Q&A, Help & Troubleshooting] h3lluvaninjuhneer:
Bottom line is, YMMV. I have two friends who have had their S4 screens crack -- one had his phone in his pants pocket for just five minutes or so and when he pulled out it was cracked (screen under the glass) in 2 places, and it was in a Slim Armor case. Another friend dropped hers in a soft mulch bed and it cracked. Hers was only one month old, and in a UAG case.

Then I also have a couple of friends who, like me, have dropped their S4's several times on various surfaces with no harm done. We all use better than average cases (UAG, Otterbox, Spigen). So, YMMV.
[Galaxy S 4 Q&A, Help & Troubleshooting] bolleyjara:
Well I had my S4 in my pocket and the screen broke I do not know how it happened since I'm very careful with my phone. The other day I softly hit the phone with a chair by mistake and it has an awful scratch on the middle of the screen. In order to replace the full screen they charge me $70. I'm not sure if I should replace it. It's pointless to repair it if it's gonna break that easily.

Enviado desde mi GT-I9500 usando XDA Premium HD app
[Galaxy S 4 Q&A, Help & Troubleshooting] xtzi:
Mine fell pretty hard on the floor and from the top of the stairs a couple of times.

I have Otterbox defender case so nothing happened to the phone itself.