yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] GasGasGreg:
Family currently has x4 SGS4's

3 screens cracked.

1 slipped quite gently of sideboard onto carpeted floor, cracked badly. 2 weeks old. Sview case so some (but appreciate little protection, especially if flay falls open).

3 weeks after repair broke again, not 100% sure of circumstances but apparently not dropped and outer case does not look damaged at all.

Few months old. Just noticed one day out of wife's handbag screen cracked, has got a minor few knocks & scratches but again said not dropped. S-view case.

Of course there may be genuine coincidental reasons for damage but just seems that statistically this is not good.

Over many years my family have had large screens devices, admittedly not as slim as the SGS4 but roughly over the last 6 years we have had 4 phones at any one time in the family: Desire HD's, Desire One S, One X & even an older iPhone all pretty big and I imagine with not the latest super glass technology.

Never, ever had one break.

So

4 phones 6 years no breaks

3 SGS4's 6 months 3 breaks

I would love for a watch dog to find out how many repairs have been done, if this information is out there.

I would think some official organization should be able to request this kind of stuff and it would be very telling if compared to other devices, of course they can;t be a durable as something thinker & smaller and more ugly but there must be a balance.

If we do have to put up with this I also think that repairs should be somehow made cheaper if it looks like the phone has no obvious external damage, £170 each time is crazy. I believe the SGS4 is particuarly difficult & expensive to repair.

Perhaps samsung pick up some of the cost if the phone looks undamaged otherwise, of course are the repairers or samsung likely to be impartial, I doubt.
[Galaxy S 4 Q&A, Help & Troubleshooting] tiagoggama:
Try spien
[Galaxy S 4 Q&A, Help & Troubleshooting] Gboss01:
My mates S4 screen cracked for no reason without ever being dropped. He has kept it in a spigen armour case since he got it.

Turned out his battery was swollen and the pressure the battery applied to the back of the screen caused it to crack.

Samsung replaced the battery and screen at their repair centre. But the screen was replaced under the ADH (Accidental Damage or Harm) guarantee. In South Africa you get 2 free screen changes or 2 free water damage repairs (or 1 of each) which are valid for 24months from date of purchase.

His battery serial number started with BD.

This lead me to wonder how many screens have cracked due to the batteries swelling....
[Galaxy S 4 Q&A, Help & Troubleshooting] xperiakias:
S4 cracked

2 s4 cracked with the same way, in pocket. i sold it and i bought iphone 5s!
[Galaxy S 4 Q&A, Help & Troubleshooting] gabak:
here i made a video where i show you how to change the whole screen.

https://www.youtube.com/watch?v=85pOvI6OV_Q

it is cheap and easy, you can do it urself
[Galaxy S 4 Q&A, Help & Troubleshooting] ace_nitros:
s4 LCD weak against shock

i share your view the s4 LCD screen can be easily break from imppact from battery back. seem like the front glass is more stable towards impact
[Galaxy S 4 Q&A, Help & Troubleshooting] .TanTien:
I remember reading this post back when I got my Galaxy S4. Back then I thought this would never happen to me. Now I'm sitting here, with the exact same problem :D I was wearing some relatively slim bermudas and somehow my display cracked in the front pocket. I can't remember putting any pressure or the like. My display doesn't show any response whatsoever but I can see the backlight of the hw buttons. Time to order a ****ing expensive display for ****ing 130 euros ^^
[Galaxy S 4 Q&A, Help & Troubleshooting] razno:
As much I hate thick bezel on new s5, I hope that add rigidity and prevent cracking. That and battery shape. Never was comfortable with s4 in my front pocket...
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Have to get my hands on the new s5. My s3 & s4 still working great without a scratch but I am feeling a little uneasy (of losing confidence) watching many of my students start changing to 4s, 5c & 5s...... ? due to this "breaking & cracking features" of samsung.
[Galaxy S 4 Q&A, Help & Troubleshooting] POLO_i780:
Had my GS4 since launch day in April 2013, I've seen this topic up here for a long time, and it had me worried, but after well over year and hundreds of drops including an 8ft drop in a nightclub, my GS4 is still going strong, not a sign of a cracked display.
[Galaxy S 4 Q&A, Help & Troubleshooting] Rama390:
FYI

Wow.. My phone never broke down like that, though my note 2 screen cracked when it fell down from her hands...
[Galaxy S 4 Q&A, Help & Troubleshooting] pr1vate piles:
Upgrading to S4 next month. S3 has had a few bangs and drops but never a crack or smash. May get otterman case just to put worries at ease.
[Galaxy S 4 Q&A, Help & Troubleshooting] Rama390:
My s4 hasn't broken down, even if it has fallen down like 20-30 times from my hand lol.
[Galaxy S 4 Q&A, Help & Troubleshooting] extrexx:
wow, how can that happened

my s4 falls several times and its still okay

but it get broken at the edge :crying:
[Galaxy S 4 Q&A, Help & Troubleshooting] .TanTien:
i dropped mine plenty of times before too. i don't know why it broke in my pocket...
[Galaxy S 4 Q&A, Help & Troubleshooting] Abaddon:
mine dropped from the fifth floor. still alive. only has a small dent on the chrome bezel lol
[Galaxy S 4 Q&A, Help & Troubleshooting] Diazz72:
On my S4 digitizer has been breked just from falling from my bed, where is this gorila screen if its brok from falling not even 1/2m...LOOL
[Galaxy S 4 Q&A, Help & Troubleshooting] dazza7111:
So whats best? tempered glass or hard case or both?
[Galaxy S 4 Q&A, Help & Troubleshooting] kerryman21:
samsung galaxy s4 screen

[a letter i sent to samsung with no help....

Dear Sir’s,

I would like your help, and please don’t just dismiss this letter for help, as others have done, and I need it and would be most great full,

I Brought one of your Phone’s the Samsung Galaxy S4 from the Mobile Phone company hear in The Rep’ of Ireland named Three.ie, on a 2 year contract and all was well phone was great, it did all and more than I wanted, as I am disabled and live alone in the county side I rely on my phone a great deal.

One day not long ago I was out doing my weekly shopping and made a phone call on my phone (S4) and all was well.

But how ever when I came out of the store after shopping I wanted to make another call and the phone turn on ok, like came on be hide the buttons but screen was green and black snow like screen,

So I took it back to the store which I brought it from, they told me that I had a 2 year warranty from Samsung, and that is was a fault with the phone and so all would be repaired and given back to me, But I then received an e-mail from the repair company that Three.ie use’s I would have to pay about an 170.00 Euros, and they said Physical Damage, and it is not, from the first day the phone is kept in a rubber silicon cover, I even brought all the assessors I’ll need for the S5 when it come to the end of my present contract.

Three.ie don’t seem to be interested and just want me to keep paying Euros 40.66c each month for the next 9 months even though I have no phone and they will not honor the warranty,

Can you Please Help, I enclose the Repair email I received,

Thank you and Please do reply.
[Galaxy S 4 Q&A, Help & Troubleshooting] madnezzz:
back pocket

I've had mine in the back pocket and sat on it several times and never cracked the screen or damaged it. I dont use any protective case just the stock samsung one.
[Galaxy S 4 Q&A, Help & Troubleshooting] FedUp007:
Poor quality AMOLED Galaxy S4

I am prepared to initiate a class action lawsuit against Samsung for the screen issues. I recently had a 'hairline' crack in the AMOLED display of my S4 during the first week of June, 2014. The phone was dysfunctional at this point. Verizon wanted $200 to repair it and stated the crack would constitute 'physical damage' and would subsequently violate the warranty policy. I had the phone repaired at a local phone repair facility the same day for $200. Just two months later I went to answer my phone which was in my pocket and upon retrieving the phone from my pocket, I noticed yet another hairline crack in the AMOLED. I wasn't able to answer because the screen is defective once again, and it will cost another $200 to have it repaired yet again. The owner of the repair facility directed me to avoid Samsung phones at all costs due to this manufacturing flaw. My phone is encased within an expensive protective case as well as having a tempered glass cover over the screen. I'm EXTREMELY careful with my phone, especially since after having the screen fixed the first time around 2 months ago. Simply having the phone in my pocket by itself should NOT be a reason for this screen to fail. This is unacceptable and after having reviewed the endless posts on the Internet with Samsung screen issues, I'm ready to move forward. I called Verizon and they directed me to Samsung. I then called Samsung and spoke with two individuals concerning this issue. A Samsung rep said the following to me: 'Well, you and I are old enough and mature enough to know what the goal is of any corporation'. I'm not surprised at this heinous statement after reading about these screen issues online. And no, 'profit' by ripping off the consumer through poor quality component parts is NOT the goal of all corporations. That's called corporate greed and because of it, these companies ultimately end up paying huge fines and legal fees in the long run. If you agree that a class action law suit is overdue, please reply. I will begin this process immediately once I know I have the full support of the remainder of the consumers out there who are being ripped off.
[Galaxy S 4 Q&A, Help & Troubleshooting] motoxman.21:
I made an account on here to agree with you and hope that someone does do something about this. I just had this happen to me and couldn't figure out how I managed to crack my display when it never left a lifebox case inside my pocket. Samsung has burned it's bridge with me now unless they sack up and take responsibility for their products.
[Galaxy S 4 Q&A, Help & Troubleshooting] myawan:
Although I am not from your country but just posting here to show support. Its your right to take legal action, consumer courts are there just for this purpose. Go ahead, best of luck.
[Galaxy S 4 Q&A, Help & Troubleshooting] Zaron DarkStar:
And now with the S5!

This just happened again with my Dad's new Galaxy S5. In his front pocket in a protective shell whilst doing everyday things, and the screen cracks behind the gorilla glass without the glass being so much as scratched. Is this a pattern with Samsung, to where their Gorilla glass doesn't actually protect the screen behind it? They probably just want to sell more replacement phones; that's why they don't cover screen damage under warranty. I like Samsung, and I am looking forward to the new products they make, but they really need to make their screens less prone to cracking.
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
This night it happened to my S4 without any pressure, the phone was laying on the night table and when i wanted to use it this morning the display was cracked. I have no idea what to do now.

I had so many Samsung phones and really loved them but this was for sure the last one i bought. It cost me 699 Euro and now? No Samsung, this is the wrong way to treat customers.
[Galaxy S 4 Q&A, Help & Troubleshooting] Gboss01:
Is your battery not swollen on your S4? My mate had the same thing happen to his screen, left on charge overnight and woke up to find the screen cracked.

Turned out his battery was part of the faulty batch, serial started with BD, and the swollen battery cracked the screen from behind.

Might not be the same problem as you have but just something to check.
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
HI, no mine was not charging this night. It just happened for a reason i don't know. Well if it would have happened during the day i would have thought maybe i hit it against anything but no way, the phone was laying on my night table without beeing charging nor anything else. and it crashed the Display. What now? Spend 200 bucks to repair it and after a month again? I was at my mobile phone provider today and wanted to get another phone and they told me the S5 only cost 465 bucks but as i said. Never ever again Samsung
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
Its unbelievable, so many cases where people have a broken display without their fault and Samsung does not repair it on warranty.
[Galaxy S 4 Q&A, Help & Troubleshooting] Gboss01:
Have you tried taking it to a Samsung Centre and asking for them to replace it under warrantee? I would assume since the top glass isn't cracked it's obvious that the damage wasn't caused by you dropping it or anything.

We fortunate here in South Africa to have our Galaxy devices (S4, Note 3 and S5) all come with a free 2 year warrantee for 2 screen replacements or 2 water damage repairs. This makes buying a Samsung device less risky than any other manufacturer.
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
The you are a lucky man, i had a chat session with samsung support on the website and they told me to bring it to the next certified service point. Let's see what they say because as you mentioned, the mobile has no one scratch, i always used it with display protection and silicon case. Everybody can see it never fell or has been thrown.
[Galaxy S 4 Q&A, Help & Troubleshooting] Gboss01:
Good luck with the Service Centre bud, I hope they do the honourable thing and fix it free of charge.
[Galaxy S 4 Q&A, Help & Troubleshooting] 5warafat1:
The phone screen might have been damaged due to heat. Were you wearing tight jeans? It could have come in contact with your body heat.
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
No i layed it on top of the night table whenn i went to sleep that is why i really can say there was absolutely no violence influence. Today at 7 p.m. i got an appointment with the Samsung Support and they will decide if the repairing is covered by waranty or not O.o

But indifferent if they will or not, tuesday i go to pick up a Galaxy Alpha i ordered yesterday. Damn thats a beautiful phone. After i seen it i could not resist.
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
Ok i had to pay 175 Euro to get it fixed. From now on it is covered by my home insurance. Well i repaired it because the phone is brand new without a scratch and it is worth more than 175 but it sucks.
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
Well after i payed 175 Euro for repairing my S4 3 days ago it fell downout my jacket pocket and crashed again, this time both glasses, . Yesterday i went to the SAmsung store and wanted to repair it but they have no Display for white Phones, i told him to use one for the grey model, i dont care but he said tit is not allowed by SAmsung. I was nervous anyway so i broke the phone in two pieces and threw it through the store. This morning i bought an Samsung Galaxy ALpha
[Galaxy S 4 Q&A, Help & Troubleshooting] thomasleroux:
same proble bell mobility physical damage

hi there I had bought a s4 2 weeks ago and have the same problem a hairline crack steaming from the home button phone has been in otter box since I bought it I have spoken with the insurance company bell mobility and Samsung all which are insistent it is physical damage I strongly disagree and do think it is a defect, the insurance company is going to send me a new one then I mail mine back in there box however they want me to pay a 150 dollar deductible, I would be very interested in getting behind you with your lawsuit I believe Samsung is not following guidelines in the consumer protection act of Canada, its a scam that they would continue to produce these devices knowing they have these issues . some will say well outta 10 million devices 500 isn't a big number but its still a problem lets make Samsung pay and get as many people aware ive been using social media as well let me know what our next step will be or if u have started this lawsuit im ready to go maybe we can get a good corporate consignment lawyer to work on a interest of the end settlement
[Galaxy S 4 Q&A, Help & Troubleshooting] Joe Cee:
my phone just broke

Wow, so they really do break themselves, either that or the same guy who must have sat on his phone, must have also sat on mine

---------- Post added at 06:42 PM ---------- Previous post was at 06:37 PM ----------

Mine was in a $35 otter box, still had the same problem
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
just got my screen crack when dropped from half a meter to the stone ground.

the crack is from the left edge to the right edge.

it is not that visible but I noticed it when reading the text in that area.

I am wondering whether self-crack is actually because you didn't notice the crack

which was caused a drop (might just a minor drop) days ago.
[Galaxy S 4 Q&A, Help & Troubleshooting] dorian2kx:
My phone drops a lot of times and never once Cracked
[Galaxy S 4 Q&A, Help & Troubleshooting] pettepark13:
Never put phone in your jeans pocket! especially the ones with large screens!
[Galaxy S 4 Q&A, Help & Troubleshooting] vbajs:
Here is what,you either:

1.sat completely WRONG

2.jeans fault (wtf I am thinking)

Because I do the same actions as you did in is thread and nothing happened

The only thing is happening is the screen is clean as new (and I like it[emoji2])

Otherwise you got a fake galaxy s4
[Galaxy S 4 Q&A, Help & Troubleshooting] giorgiosandros:
I drop the S4 (thin rubber case) at least once every two days; so 300 times

easily

. (today as well :( )

Mostly from 2 to 3 feet, but like a dozen times my heart stopped beating.

Once it fell in the bathroom from a shelf above my head, so that's 7 feet easily, onto the hard floor. I thought game over.

ALL IT DID WAS REBOOT. No crack, no scratch... yes... unbelievable. S4 owns.

I can't believe all the comments. Maybe you accidently sat on your phone and then when it drops a day later, you ignorantly blame the drop for the crack.

Aaanyway, my S4 made me believe in miracles. On to S7.
[Galaxy S 4 Q&A, Help & Troubleshooting] 0_RoXoR_0:
My display of I9500 is broken does anyone know how many bucks will i require for its replacement in India ?
[Galaxy S 4 Q&A, Help & Troubleshooting] audit13:
I think the cheapest option would be to buy a replacement from eBay or aliexpress. If you order a screen, make sure to get the entire unit re-assembled which includes the LCD, frame, and glass.
[Galaxy S 4 Q&A, Help & Troubleshooting] puremind:
Appears to be quite common to me and this is a bit scary. I am ultra careful with my S4, and please if this happens to you, then yes, alert Watchdog, web sites, make noise.

I would much prefer if the 2014 flagship did not have that issue!
[Galaxy S 4 Q&A, Help & Troubleshooting] greenandroid.sb:
Ok i dropped it...

I dropped my S4 the second day I had it. It fell from about 2 feet. It was in a otterbox commuter case. No damage to the case not damage to the phone exterior but the oled cracked and the glass has 2 two cracks...

I owned a htc desire, a motorola droid razr v wich went under my dogs teeth and fell several times...

I tought gorilla glass 3 was supposed to be sturdier... I also own a GT 7plus wich fell couple of times without damage.

Please don't write to be more carefull, a cell phone is a hand held device and should be resistent to drops at least minor drops, especially with an otterbox case...

Here is some maths a galaxy s4 weights 133g and hase gorilla glass3. In this video at CES 2013 they show a stainless steel ball that weights 135g fall from about the height I dropped my s4...

Check the video at the gorilla glass website in the video section.

Am I making a point?
[Galaxy S 4 Q&A, Help & Troubleshooting] AmeiseMike:
Been looking into getting a new phone (my Atrix 4G is starting to show its age and is starting to fail), and this thread is worrying me - I am exclusively a pocket-phone-carrier, and my Atrix has survived horrible falls without ever cracking (and its quite beat up).

Is it possible that having cases, or specific cases, on the phone is increasing the risk of the OLED panel failing? Anything that's tight-fitting that alters the rigidity of the device would also change how stress is distributed to the device - you'd basically be compressing it to a degree, and increasing internal stress overall.

Just a thought. I'm on the fence between the HTC One (in silver, ugh, only color TMo has) and the SGS4, and this thread (and other related threads) terrifies me.
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
Carrying my SGS4 only in my frontpocket since I got it, without an additional case. Dropped it twice already. No damage.
[Galaxy S 4 Q&A, Help & Troubleshooting] ohraii:
Another torn Atrix owner, I see. :p same boat as you, but I'm between S4, N4, or trying to hold out to see if the N5 comes out. Since I only use my pockets I'm kinda worried about the breaking.

Sent from my Ancient Atrix 4G.
[Galaxy S 4 Q&A, Help & Troubleshooting] wicki30:
Carelessness + Badluck
[Galaxy S 4 Q&A, Help & Troubleshooting] puremind:
Wow one per day? That seems a high probability since we only have 2 months worth of experience.
[Galaxy S 4 Q&A, Help & Troubleshooting] ficeball:
well... tight jeans pocket + samsung device = broken amoled

*based from my experiences :silly: (S2, Galaxy W, HTC evo 3D)
[Galaxy S 4 Q&A, Help & Troubleshooting] atlhp:
regardless if its tight jeans or not the screen should not crack that easily. The tight jean theory is so stupid. If anything tight jeans keeps the phone in place and not moving in your pocket like loose pocket would.
[Galaxy S 4 Q&A, Help & Troubleshooting] _Supernaut:
I've been following this thread for half a week. I decided to make an account just to let people know it is happening and I'm sure alot of people that it's happened to aren't posting. I never dropped my phone and took really good care of it. I put it in my pocket and walked. Glass is fine, amoled is cracked underneath. Samsung flat out told me I was SOL and it was 300$ for a new screen. I have since switched over to an HTC ONE and although I do prefer the s4 I refuse to support them further for this generation. I may switch over back to the galaxy for the s5 line up if this isn't a risk again.
[Galaxy S 4 Q&A, Help & Troubleshooting] zoroko:
I registered just to post here.

The same exact thing happened to you and OP happened to me. I had used my phone only 5-10 minutes prior and went to take it back out and noticed the amoled was cracked. I was wearing very loose fitting shorts so I dont even know how it happened. I didnt bump into anything and I never dropped it, ever. I never even put anything else in my pocket with the phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] borikat:
i seems you're not that careful at all ;)
[Galaxy S 4 Q&A, Help & Troubleshooting] maedox:
Do you keep it in your pocket with the screen facing outwards? If you do, when you get into the car you will often bump into the steering wheel, and naturally you don't notice or think about it because it happens all the time.
[Galaxy S 4 Q&A, Help & Troubleshooting] PantsDownJedi:
Its clear without looking who the Americans in the threads like these are as they have almost zero consumer protection, they are unfortunate to be cultured to believe its usually the fault of the user and that expecting replacement or repair is unreasonable, while in many other places laws are to the contrary (until things get bullied to change) that the consumer should expect reasonable solutions from big corporations.

Not hating BTW... just observing. I'm American myself, just happen to live elsewhere at the moment. The same laws implemented in the US may well be overly abused as a result of natural conditioning that comes with how things already are, unfortunately... but yes it would be nice to see things change there.

Sent from my GT-I9505