yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
groin urisksu

Hello again

First of all I am sorry for inconvenience but creating FB group does not allow my "non-friends" to join, so i created FB site instead and I hope everythink will be OK now. It is caled Samsung galaxy S4 damaged OLED panels so feel free to join again :)

If someone have any suggestion in order to make this site better please let me know.
[Galaxy S 4 Q&A, Help & Troubleshooting] xykosomatik:
after cladding my s4 with an Otterbox Defender, the number of times i dropped the phone per day, on a height at or above waist level, increased from nil when it was stark naked, to 3-4 times with the Defender on. probably because i was very confident that it is well protected, i got a little (lot) careless with it :D

even let my toddler play with it. she was playing minions and while moving to the sofa, it slipped from her grasp and it hit the marble floor lower right corner first. broken? nah.

oh by the way, did i mention the Defender was a knock-off? local store still doesn't have any in stock, so in the meantime i settled for the imitation.:cool:
[Galaxy S 4 Q&A, Help & Troubleshooting] MemoryController:
I hate this thread..........
[Galaxy S 4 Q&A, Help & Troubleshooting] OLambert:
S4 AMOLED crack using S View case

Same problem here for 2-month old S4, AMOLED cracked beneath the glass during normal use (i.e. no drops, pressure, etc). Phone was protected by the S View premium cover, crack was visible just at the lower edge of the plastic window of the S View, which suggests that the light pressure difference with the otherwise metal front is sufficient to cause the effect. Just received the email from O2 stating that the damage is not covered by warranty.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Fell free to like FB page called : Samsung galaxy S4 damaged OLED panels and share some pictures. We are stronger together
[Galaxy S 4 Q&A, Help & Troubleshooting] Kurotsuchi:
right, mine cracked,too, fixed it for 260 $ :(
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
breath eysopea

Again,for everyone who did not saw it yet. Feel free to join FB page caled Samsung galaxy S4 damaged OLED panels and share pictures with ppl out there. I think potencial users need to know about that problem.
[Galaxy S 4 Q&A, Help & Troubleshooting] s.illes79:
have u guys seen this video:

http://www.youtube.com/watch?v=q3mhAVC6cBA
[Galaxy S 4 Q&A, Help & Troubleshooting] mateen5997:
Wow man:eek:
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Aubert hppini

Haha, good one :)
[Galaxy S 4 Q&A, Help & Troubleshooting] reckoner_85:
That's why I think the issue everyone is having here is limited to a certain batch.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
It could also be which factory they were made in too. They cant possibily make 20+ million phones in 1 factory surely?
[Galaxy S 4 Q&A, Help & Troubleshooting] s.illes79:
it must be encoded into the serial number, does anyone know how to decrypt it?

I'd like to know, when and where is was made ...
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
go to http://sndeep.info/en click "samsung" and enter your serial number (not the imei)

Mine(not cracked):Made in: China, Tianjin Samsung Telecom Communication (TSTC), Tianjin

Tel: 86-22-8396-9600

Year: 2013

Month: April

Age: 5 months

It's not the factory where the phones were made but the factory where screens were made, I think.
[Galaxy S 4 Q&A, Help & Troubleshooting] shooter5635:
I'm glad I came across this thread. I'm in the market for a new phone (currently an iPhone user). I was strongly looking at the S4 but this thread has made me strongly think otherwise. I'm rough on my phone. Even though I always keep my device in a tough case (otter box), I rely on my device way to much to have to worry about cracking the screen either by "accident" or by action.
[Galaxy S 4 Q&A, Help & Troubleshooting] crazycat burning:
I have never heard of that,but I have seen a S3 cracked because of large force. To my amazement, it still works.
[Galaxy S 4 Q&A, Help & Troubleshooting] Vinicius.freitas89:
i was really thinking of buying this phone and now i'm really scared... and i cant even go for the HTC one since they dont sell it in Brazil. :(
[Galaxy S 4 Q&A, Help & Troubleshooting] s.illes79:
mine is:

Made in: Vietnam

Year: 2013

Month: July

Age: 2 months

Cracked: No
[Galaxy S 4 Q&A, Help & Troubleshooting] tony_o:
too fragile

Mine is:

Made in: Vietnam

Year: 2013

Month: May

Age: 4 months

However, I don't think there was an issue with my original S4 phone which was purchased through Kogan. The phone stopped working after the screen was cracked when it fell onto concrete. That is fair enough considering any other smartphone would have sustained similar injuries. HOWEVER the replacement LCD then broke within 4 weeks of being fixed similar to the images people have displayed. I believe it was the screen components used or the way they were refitted to the phone. The screen glass was intact, it was only the LCD behind that was cracked. Samsung stated the placement of the cracks should not have occurred where they did. Was it the phone, was it the screen set.. god knows.. I do know it is an ridiculously fragile piece of hardware considering it is a very costly $$$ portable device.
[Galaxy S 4 Q&A, Help & Troubleshooting] Kuchma777:
Here We Go

S4 GE i9505G

Purchased it from Google on July 20

From the second i got it, i put in the OtterBox Defender case.

This morning came out of the car .

The phone did drop from the holster. about 3FT.

Walked in to the office pushed the power button and here we are!!!!!!!!!!!
[Galaxy S 4 Q&A, Help & Troubleshooting] rgshah3:
I feel these cases are causing some kind of pressure on the screen, which cracks it easily! If you notice, majority of the people with random broken screens had cases and covers on their phones!
[Galaxy S 4 Q&A, Help & Troubleshooting] AvelonTs:
Moral of the story ... don't put cases on your phones :p

And really come on guys ... you bought a phone with almost edge to edge screen and a relatively soft easy to bend and vibrate plastic body ... what did you expect ... there nothing absorbing the forces applied under pressure or during a drop ... they are almost directly affect the screen ...and those also plasticky cases are a joke ... the only cases that actually can protect the phone are some rubbery like ones who can absorb shock or pressure applied to the phone ... and still if u can't be too careful with your phone it's best to buy a rugged one or at least more sturdy ... the s4 active may be a good example ... none advertised the regular S4 as durable ... not even close ... and i m not defending samsung ... but you can't expect from samsung to tell you that their phone can break easily if you aren't careful with it ...

And also the thinner & bigger the screen the easier for it to break ... so be too careful with your phones might be a good idea ... i am and i was aware of that before i bought it ...
[Galaxy S 4 Q&A, Help & Troubleshooting] puterg33k:
tehlaw

Hello all, after talking with my prepaid legal I was told we'll need at the very least a thousand well documented cases. The federal Trade commission (FTC) and the better business bureau (BBB) both declined to ask Samsung for copies of their investigations when handling claims. We, as a community, have to come together with well documented cases and put heat on Samsung. I've also contacted some of the local press here in San Diego, CA to ask them too do a story. One local media facet was interested, though they'll want factual information from a lot of people.

At this early stage, the ball is in our court, if we stock together, present viable evidence, and document everything. We'll eventually have the means to file a lawsuit. Once we have our evidence together, I'll try to work on Senator Vargas on helping us obtain copies of all the investigations on our broken phones from Samsung.
[Galaxy S 4 Q&A, Help & Troubleshooting] Kuchma777:
[MENTION=3978865]rgshah3[/MENTION]I feel these cases are causing some kind of pressure on the screen, which cracks it easily! If you notice, majority of the people with random broken screens had cases and covers on their phones!

Come on man this is BS. Did you read what people have been saying?

[MENTION=4678790]AvelonTs[/MENTION] Moral of the story ... don't put cases on your phones

And really come on guys ... you bought a phone with almost edge to edge screen and a relatively soft easy to bend and vibrate plastic body ... what did you expect ... there nothing absorbing the forces applied under pressure or during a drop ... they are almost directly affect the screen ...and those also plasticky cases are a joke ... the only cases that actually can protect the phone are some rubbery like ones who can absorb shock or pressure applied to the phone ... and still if u can't be too careful with your phone it's best to buy a rugged one or at least more sturdy ... the s4 active may be a good example ... none advertised the regular S4 as durable ... not even close ... and i m not defending samsung ... but you can't expect from samsung to tell you that their phone can break easily if you aren't careful with it ...

And also the thinner & bigger the screen the easier for it to break ... so be too careful with your phones might be a good idea ... i am and i was aware of that before i bought it ...

As i said i have a Otter box http://www.otterbox.com/samsung-galaxy-s4-cases/samsung-galaxy-s4-cases,default,sc.html. If this is not enough give me something better.

I have almost identical crack as OP and one more guy.

You could tell me that its my fault (because it fell from the waist high) but that's the reason i got this case, because i laid out 700 to Google and phone didn't even lest me for 2 month .:crying:
[Galaxy S 4 Q&A, Help & Troubleshooting] busywork:
I've always thought that the big rubbery cases were worse in drops because of the extra weight. Sure, the rubber will absorb some of the shock, but not all of it. Think about the internals inside the plastic when it hits the ground. I may be wrong ;P Out of all the GS4's we have here at work, the 2 w/ the cracked screens were in that exact same Otterbox Defender case that you linked (and they weren't even dropped). I just have a Ringke Slim case on my GS4 GPe and have dropped the phone on concrete/hardwood floor half a dozen times so far and haven't had an issue *knocks on wood*
[Galaxy S 4 Q&A, Help & Troubleshooting] Kuchma777:
When i got this phone i also thought that it not going to happen to me:(

I am very happy for you that your screen didn't crack. But just be careful.

Is like everyone else said it tough luck. Some got the phone with defect.

I couldn't see any crack at all.
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
S4 Screen Crack

NOTE: This my post from androidcentral.com and galaxys4forums.net. I'm posting on here to see if anyone has any answers.

I drove to work this morning (09/11/2013), my phone was fine. I placed my phone on my desk, my phone was fine. I check my phone 5 minutes later and this is what it looked like.

img.photobucket.com/albums/v650/sig753/IMG_3743_zps82c86b41.jpg

img.photobucket.com/albums/v650/sig753/IMG_3751_zps6b7c30a4.jpg

I went to a local ATT repair shop and the guy said the phone had a hairline crack in it, which I didn't notice.

I've never dropped my phone and the hairline crack is UNDER the glass, which is not cracked.

The repair guy said it was from pressure on the screen. I'm not sure what to think.

This is a strange place on the touch screen for this to happen.

I've looked around and found that it's the AMOLED (active-matrix organic light-emitting diode) that has the crack in it, not the glass.

The questions I have are, how is this possible, is this a S4 defect and/or just my bad luck?

Since it's Friday the 13th...

IT'S ALIVE AND GROWING!!! MWHAHAHA!

The hairline crack is growing.

Just a little update.

img.photobucket.com/albums/v650/sig753/0356SamsungS4_zpsf2208c4a.jpg

If anyone is having this issue PLEASE! PLEASE! post images!

I'm curious if the "crack" is starting in the same place.

Please help,

AUHHZUMA
[Galaxy S 4 Q&A, Help & Troubleshooting] necknut:
mine too

just wanted to add my experience to the list. My screen suddenly went wacky with only about an inch at the top working with the rest black. At closer inspection there are two tiny cracks in the AMLOD under the glass. I have been very careful with my phone. It has a Zagg screen cover and a very nice protective case. I pulled it out of my front pocket to send a text and it was broken. No idea what happened, it just was cracked. This should not happen. I take very very good care of my phone.

bad samsung
[Galaxy S 4 Q&A, Help & Troubleshooting] victor.rossetti:
Same thing happened to my I9500

Same thing happened with my S4 tonight. No drops, no scratches. I put in my front pocket (no jeans, just my suit pants), took a ride in the car (I was the copilot) and once out the car I tried to read a message and surprise! The LCD was cracked and the digitizer glass intact. Had the S4 less than a month....sorry but your S4 on eBay it's useless for me....

Victor
[Galaxy S 4 Q&A, Help & Troubleshooting] bignazpwns:
What are the colors and manufacturing date of these? Maybe the re were some bad batches.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
MIne was black and i bought it around 15th of May...

---------- Post added at 10:54 AM ---------- Previous post was at 10:48 AM ----------

To all disapointet SGS4 users, please like and share my FB page caled Samsung galaxy S4 damaged OLED panels so we can show and spread this problem all over the world. Remember, we are stronger together...
[Galaxy S 4 Q&A, Help & Troubleshooting] bignazpwns:
Im thinking theres sone batches were the opticak adheasive was not out on right. So wheb it flexs the bond to the gkass that the display needs is not there abd it cracks.

we sould log this. Color. Carrier verson. Phones build date. See if we can find out if this is wide spead or just a few batches. Look into this enough to shiw a manufacturer defect is the cause "if it really is" abd get some replacements from samsung.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
shouldn't you provide a link?
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Yes i should, but i can not post any outside source links for as long as i have less than 10 posts on XDA...

I would be more than happy if u can do it instead?

Thanx and take care
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Samsung Galaxy S4

Model: SGH-I337

Color: Black

Capacity: 16GB

Shipped from ATT in April 2013

Built date: ?

Made in: Korea

I posted links to images of my phone on page 86. (Note: the links are broken due to, "I do not have 10 posts" ,so add the "h t t p : / /" in front of the links.

I also posted a video on YouTube. Here is the link. (Note: remove the spaces.)

h t t p s : / / w w w . youtube.com/edit?o=U&ns=1&video_id=3b8rsUbKBl0
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
message me or post the link with space.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
facebook group Samsung galaxy S4 damaged OLED panels : https://www.facebook.com/pages/Samsung-galaxy-S4-damaged-OLED-panels/186280021554057
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
facebook group Samsung galaxy S4 damaged OLED panels

I posted my images of my phone.

---------- Post added at 07:24 PM ---------- Previous post was at 07:19 PM ----------

Did you to take any pictures of your phone? If yes, please post them. Thanks.
[Galaxy S 4 Q&A, Help & Troubleshooting] valentinrascu:
Aluminium bumper case it a good protection for our screen, not the rubber..

Inviato dal mio GT-I9505 con Tapatalk 4
[Galaxy S 4 Q&A, Help & Troubleshooting] Gboss01:
All these stories of cracked screens make me glad that my S4 came with a free 2 year ADH (Accidental Damage Harm) protection plan. This covers the phone for 2 years and permits you 2 claims in that period. Claims can be for either 1 water damage and 1 cracked screen, 2 cracked screens or 2 water damages.

I'm from South Africa and this plan is free for all S4 purchased regardless of service provider as this cover is from Samsung direct.

Do you guys not have a similar offer where you from?
[Galaxy S 4 Q&A, Help & Troubleshooting] superutp:
so my S4 fell from Ear height when it slipped from my hand while I was talking on the phone.

It slipped, brushed the door i was standing next to and fell on the floor (on its back)

It had a knock-off Slim Armor case on.

Thank God!!! no damage!!!! maybe landing on its back saved it.
[Galaxy S 4 Q&A, Help & Troubleshooting] stang5litre:
I have a otterbox defender series case and I have to say I love this case. I got gas and left my phone on my sun roof (genius move) and drove off at about 30mph I heard a noise and I saw my phone bouncing on the asphalt. I was in terror of even going to go look at it. Picked it up ..... nothing wrong with my phone at all or screen and case still looks brand new. Has 3 minor scuffson the case but can't even tell. No real pressure coming from these style cases.
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Protection & care

We are supposed to take extra care of our belonging especially expensive electronic like the s4. There are a lot of options that we can choose as external shell nowadays. IMHO we can't really blame samsung for our own negligence. Dunno, maybe I am wrong. We can even get protection against water and many other tough & reliable protection features. Just saying.

---------- Post added at 01:31 PM ---------- Previous post was at 01:18 PM ----------

This is interesting. Good for you mate. I am using i9500 here in Malaysia & never heard of that kind of plan. Will surely try to check it out if there is any similar plan here. Maybe will get it for both my s4 & my wife s3.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Yes, I agree, we are supposed to take care of our stuff, I'm not going to argue that point.

However people are having broken screens from simply having it in their pocket and using it like a mobile phone.

As I've stated before, I believe its a design flaw, Samsung knows as well as everyone else knows, a mobile phone is going to be put in a pants pocket and should be able to survive, if it cant then the chassis is not stiff enough and therefore a design flaw, simples...

I guess at the end of the day it must be "our" aka the users fault for choosing to have a top of the line phone with a 5" screen that creeks, cracks and moans at you for simply touching and holding it in the first place (mine does this BTW).

Instead,"we" could always choose to have a crappy old 3" screen with full alloy unibody that is almost bullet proof and that can be dropped from orbit and still survive, OK an exaggeration there maybe :D.

Does that mean we simply have to shut up and stop whining because a screen broke when it wasn't abused or dropped like some users on xda have suggested?

NO I don't think so, the more this issue is acknowledged and broadcast the better.

Mind you, I'm not suggesting for a moment that people who drop their phone and abuse it should have any coverage for screen replacement.

Rant over
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Cool

LOL. Combining kevlar from motorola (maybe better & stronger!) , durable plastic from (old....) nokia, some titanium here & there on the chassis plus all the other features of current rugged phone, all into our s4 or any top notch latest phone! LOL. Maybe our dream of ".......almost bullet proof....." (or totally....) ".....can be dropped from orbit......" & "....survive....." will come true.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Seriously! Yes!

Actually a Kevlar and pollyresin chassis would make really good sense with a spine and ribs of titanium would be just the trick!
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Engineered

:cool: Didn't know that I can spontaneously engineered a really tough & rugged phone that'll surely surpassed military standard. :cowboy:
[Galaxy S 4 Q&A, Help & Troubleshooting] freethink:
another cracked screen here

didn't drop the phone, I left it charging then woke up hit the on button saw a flicker at the top of the screen then it went black. I thought maybe the phone had updated something or other during the night or something. Took the battery out, turned it back on same. Now I see a small crack under the glass top left. This crack wasn't visible (or at least went unnoticed) on first inspection and seems to have gotton bigger.

What gets me is I set an alarm for the morning so I don't understand how I could've done that if the screen was broken. I presume they'll blame me so I won't be paying for the repairs. I'd prefer to just get a replacement sim from my old htc.

I'll be warning everyone off the s4. I didn't have it in my jeans pocket etc.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
I seriously think you need to patent that idea before the big boys read it. You could make a lot of money.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Thank you
[Galaxy S 4 Q&A, Help & Troubleshooting] SSTaLoN:
Hey dont assume.. i had same problem.. didnt drop it, and the glass didnt crack, but the lcd on top left was cracked... I just called samsung support up, and said.. i dono why but my screen doesnt work no more.. "didnt mention it was cracked".. and they emailed me a pre paid shipping label, and than i shippped it to them, and about a week later they sent back me my S4 repaired no cost...

Can't hurt to call them..
[Galaxy S 4 Q&A, Help & Troubleshooting] girish_uce:
S4 screen crack

My S4 cracked screen cracked internally after two months of use. The other problem was the phone used to get exceptionally hot. Reached out to AT&T and Samsung in US. Samsung said they will check the heating problem only if I pay to fix the screen. I even wrote to the supposedly CEO's office and the same response. They absolutely refused to check if it might be a manufacturing defect. For all we know, the third party (RSA) warranty service provider for Samsung is nothing but a big sized cellphone repair shop with regular low key tools. They would definately not have the high end systems required to identify structural defect. And they take the easy way out and put the blame on the consumer.

I went ahead and paid AT&T $170 + taxes for a replacement refurbished S4. This was infact $10 cheaper than Samsung.*

But now I'm at my wit's end. It is from probably the same manufacturing lot as the earlier handset since month and place of manufacture are the same. I'm conciously worried everytime I get into car, sit on a chair, climb stairs or for that matter even turn on GPS navigation (it gets hot with navigation-I know the fix is to stop GPU rendering, but what use is a chip I paid for which I cannot use), charge the phone, type an email (the pressure from typing might break it). It is more of a liability now. Samsung says its LIFE COMPANION, I say LIFELESS COMPANION.This is the fourth Samsung product in my family and I guess the last.
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Excellent idea!

LOL mate. Let the big boys getting bigger & badder with my excellent engineering idea & design. LOL!

BTW, I am really surprised reading all these horrible experience many of you guys had with s4. Luckily I am not having any issue with both my galaxy s4 & s3. I consider myself as rough in utilising all the features on both devices but facing no problem whatsoever, maybe just a slight lag of touchwiz & bloatware that bugging me. Missing the buttery smooth of rooted rom so much especially cyanogenmod & super nexus. :good:
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Here are 4 Samsung Galaxy S4s with the same exact issue and with the same exact crack.

The "crack" on all phones are starting right below the front facing camera.

Is this a coincident? I don't think so.

PLEASE POST IMAGES OF YOUR S4!!
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
compare these three pictures.Seems like the screen's pcb has something to do with the issue.I think that supports "bad gluing theory"
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Now will this quiet the non believers?