yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] drknezz:
What side do you guys keep your phone in your pocket? I ALWAYS keep my screen facing my leg so any pressure against my phone is cushioned by my leg and only the back of the phone gets hit.

Been doing this since I've had my Galaxy S1 and never ever cracked or scratched my screen having it this way. Im nowhere near game or stupid enough to keep the screen facing away from me..

Common sense people. Both my S1 and S3 look in perfect condition with perhaps only minor scuffs on the back casing. Only protection is a thin back cover and screen protector. Otterboxes and other bulky cases make the phone too heavy and take away from the lightness and feel of the device.

A little care never goes astray too :)

Sent from my GT-I9505
[Galaxy S 4 Q&A, Help & Troubleshooting] scriptx:
same, for years. front pocket, screen towards thigh. and i always remove phone when i sit too, if the pants are tight.

i really think it's a build oversight.
[Galaxy S 4 Q&A, Help & Troubleshooting] pitapart:
I do confirm that Galaxy S4 is very weak !

Amoled screen dead after a drop of 50 centimeters . It slipped from my hand ; Gorilla glass undamaged .

Cost to fix it : 220 € and I think that it will take me 1 hour ( or 2...) to repair it by myself.

Samsung flip cover totally ineffective = too thin

My GS3 fell several times, it never happend

:(

Bad Luck
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Of course the S4 is going too be weaker than the S3, the larger the screen the easier it is too break, that's just physics. Couple that with a thinner device and smaller bezels and you are bound to get a device that is more fragile.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
It doesn't mean that there is not a manufacturing defect that causes affected phones to break in certains circonstances (pockets,bags)

google is not proof.You have dozen of thread about spontaneous cracking screens for plenty of phone models.

try a google search:

gs2 screen cracked on its own

gs3 screen cracked on its own

iphone screen cracked on its own
[Galaxy S 4 Q&A, Help & Troubleshooting] ejbogantes:
It happened to me

This happened to me exactly the same way, I always put the cellphone on my front jeans pocket and nothing happens, but today I did it got in my car, then 10 mins I got it out, and it was like yours, I went to the store and I'm hoping for the warranty to be applied.
[Galaxy S 4 Q&A, Help & Troubleshooting] heero884:
None of your examples show up anything about the LCD cracking while the glass being in perfect condition. A quick search for the Galaxy S4 turns up..

http://xdaforums.com/showthread.php?t=2324275

http://support.t-mobile.com/thread/44811?start=0&tstart=0

http://forums.cnet.com/7723-13973_102-594065/samsung-galaxy-s4-lcd-broke-horrible-customer-service/

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/thread-id/19121

Google alone isn't conclusive proof but this is a very unique problem that quite a few people are facing. Enough that Samsung should look into the issue. They're simply ignoring the issue right now like they did early on with the sudden death bug that plagued early models of the Galaxy S3/Galaxy Note 2. For people thinking of buying the GS4 Google Edition for $650+, this certainly doesn't help.
[Galaxy S 4 Q&A, Help & Troubleshooting] Zaron DarkStar:
At first I didn't understand such posts either. But then I realized something; all of those stories involve the phone surviving an impact, which, if you watch the video I linked in my initial post, Samsung tested thoroughly for. However, as shown by example of the quote below;

most of the cracked AMOLED screen situations involve steady pressure. Indeed, my phone cracked while it was in a case, and all cases must exert a minimal amount of pressure on the phone to hold onto it. So, is it possible then that Samsung was so focused on impact resistance when they made the GS4 that they ended up with a phone that was weak to even the slight pressure of a case? The GS4 is thinner than the GS3 and has a wider screen: is it possible they put the layers of the phone so close against one another that they have no room to respond to pressure?
[Galaxy S 4 Q&A, Help & Troubleshooting] jaypeezee:
Has anyone successfully gotten Samsung or AT&T to replace their device/screen?

If so, can you chime in who you called - number, department, etc - and what was exactly said???
[Galaxy S 4 Q&A, Help & Troubleshooting] busywork:
Tmo here in Chicago have been replacing S4s w/ cracked LCDs long as the glass is still intact. We got 2 phones here at work replaced no questions asked.
[Galaxy S 4 Q&A, Help & Troubleshooting] girish_uce:
S4 screen crack

My S4 cracked, top right corner. Not that I am new to smartphones, Galaxy S, S2, iPhone 3 GS, 4S between my wife and me and the S4 is the first to ditch. AT&T did not agree to honor warranty. Sent to Samsung and waiting for a response. Reaching out to a lawer as well for feasibility of a class action suit.

Maybe if we can establish a pattern for the cracks. Mine cracked at top right corner.
[Galaxy S 4 Q&A, Help & Troubleshooting] Flaffel:
strange... i dropped mine multiple times, sat on it, and even had a meteor strike it, but its still fine
[Galaxy S 4 Q&A, Help & Troubleshooting] themacdaddy:
Mine has cracked on the top right corner too. However, I dropped mine so its my own fault. It's the amoled screen that is cracked. (The screen underneath the top screen)

See image attached.
[Galaxy S 4 Q&A, Help & Troubleshooting] ray.family:
Rebreaking?

Has anyone had this happen to them, had the screen replaced then it happen again? Mine is currently with the o2 repairers at a cost of £125 and I'm deciding whether to keep it or sell it on to get a different phone.:(
[Galaxy S 4 Q&A, Help & Troubleshooting] everst1:
my wife sit on my galaxy s4 almoust i had an heart attack and quess what ,nothing happent.

and i droped my nokia 6700 on the screen and same nothink happend
[Galaxy S 4 Q&A, Help & Troubleshooting] reckoner_85:
I'm being extra careful with mine as much as I can, every time I get it out of my pocket I'm expecting to see a crack thanks to this thread :) it's a brilliant handset coming from HTC One X, I don't know if it's as durable though.
[Galaxy S 4 Q&A, Help & Troubleshooting] jujuburi:
Hey dude is there any official statement from Samsung about this anywhere or just a verbal confirmation?
[Galaxy S 4 Q&A, Help & Troubleshooting] sachilleas:
I was thinking the same thing. Is there anyone that has a broken amoled without using a case or tight jeans?
[Galaxy S 4 Q&A, Help & Troubleshooting] rl421403:
Here it is.

http://www.samsung.com/in/galaxys4/offer/

But it's only available for purchases made between specific time period. And owner will need to pay Rs 500 for that replacement, some handling charges.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Interesting, phones only bought between certain times. Sounds like there might be a known bad batch to me, but Samsung don't want to dirty their name?
[Galaxy S 4 Q&A, Help & Troubleshooting] jujuburi:
So the purchase date period should be 10th June, 2013 till 25st July, 2013. Hmm, I am not eligible for that crazy offer then. Going to buy a case.
[Galaxy S 4 Q&A, Help & Troubleshooting] Dinesh_Malhotra:
That date is only for the free S - View Cover. You are anyways eligible for the screen damage protection plan. Still call samsung customer care India and confirm.
[Galaxy S 4 Q&A, Help & Troubleshooting] salutcemoi:
Im about to switch from the One S to the S4, but I found this thread and now im afraid lol.

I really want to get the S4 :(
[Galaxy S 4 Q&A, Help & Troubleshooting] rl421403:
yes i was assuming the same because Samsung offered free S - View Cover and screen replacement in India. i also thought they did this to boost sales.

I hope they are offering one time screen replacement to all.

---------- Post added at 09:25 AM ---------- Previous post was at 08:33 AM ----------

Buy it with confidence. You will going to love it.

You might notice that only a countable number of people having this issue with screen out of 25-30 million phones. So probability for you getting a faulty screen is much much lower then you hit by a truck on road. Just kidding. But still chances are very low considering now Samsung knows about this issue and they might have taken extra precautions or quality control in newer phone builds.

Also, unfortunately you might get faulty screen but then this could happen with anybody on any device. So you never know. What you want to do is, buy insurance for phone which also covers screen & water damage. It will typically cost you $10. And you will be all set.

My brother bought insurance with S2 2 years back and his insurance covered all the expenses for water damaged screen.

I have S4 and I think it's tough (kind of). I was very careful with it for 3 months, but in last month my 2 year old daughter threw my S4 on ground 2 times and I could not see any major and minor damage on phone.

So in my opinion you should buy it if you like it. But if your paranoid after reading this thread, buy a insurance. :)
[Galaxy S 4 Q&A, Help & Troubleshooting] salutcemoi:
That's good to know, thanks :good:

But if something happens I will have to sue you :D
[Galaxy S 4 Q&A, Help & Troubleshooting] Kjc99:
I think the S4 is nice but..... The quality has dropped from the S3... I have owned every Galaxy phone since 2010 and this one definitely has given me the most problems

1st.. phone went back because proximity sensor stop working and would not read SD cards after a few days

2nd....phone the light sensor went out within hours I probably wouldn't have known but I was showing a buddy the screen brightness but auto brightness didn't work.

3rd phone is still going strong (fingers crossed) but there is a noticeable gap between the bezel and screen at the top of the phone (can fit a business card in it) and every once and awhile my earpiece starts making a buzzing noise while on calls.... This thread does have me paranoid too so when I get in cars I take the phone out of my pocket and it has fallen a few times from the center console to the car floor but that's about it.... I hope it can last like my S1,S2,S3 they have all be handed down and going strong.... The S4 really is a great phone and is super fast and to tell you the truth I hope this thread slowly dies down because I don't want this to be a widespread issue (no offense) but hopefully there are not to many more broken AMOLED's

Thanks
[Galaxy S 4 Q&A, Help & Troubleshooting] rl421403:
lol :P

I just described both of the scenario.

This January, my brother in law's S3 fell from 3rd floor while he was vising a construction site. S3 screen was totally broken but phone was working and even screen touch was also working. We went to Samsung service station because the phone was under warranty. They said, it's not covered under warranty and we will have to pay 9000 INR (~160 USD) for screen assembly. Then we went to a Samsung dealer and he replaced it for half of the price 4200 INR (~76 USD). :) and he is happy.
[Galaxy S 4 Q&A, Help & Troubleshooting] mrazy:
Allow me to chime in with the same problem of a cracked amoled display. This is my son's phone, and it literally happened while sitting on a roll of toilet paper.

We've had the phone less than 3 weeks (but longer than the 2 week return policy from Target Mobile). We have the insurance, but I hate to spend $100 to have something repaired that should never have happened.

When we brought the phone to a Verizon store (before reading this forum), the manager said the damage was due to misuse/abuse. He also said, it could be a "pressure crack", and "I even heard of it happening in jean pockets." That last comment leads me to believe that he's actually read this thread!

Verizon refused to replace it. And, from reading other posts, I'm assuming Samsung will as well.

I guess this is just a vent post, but if anyone has any success getting their phones replaced without charge, please share how you did this.

Thanks.
[Galaxy S 4 Q&A, Help & Troubleshooting] HendySo:
not too bad.

apple's production is very weak too. iphone, mac, very easy to be damaged.

nokia is good.
[Galaxy S 4 Q&A, Help & Troubleshooting] Kjc99:
Are most people's screens cracking in the first month or just randomly?
[Galaxy S 4 Q&A, Help & Troubleshooting] Bolo_ldu:
This is weird brother once I accidentally sit on the phone and everything was fine, if the glass is fine maybe your carrier could replace it

Enviado desde mi GT-I9500 usando Tapatalk 4 Beta
[Galaxy S 4 Q&A, Help & Troubleshooting] HighLife:
damn, shoukld i have got the active?
[Galaxy S 4 Q&A, Help & Troubleshooting] kamieniarz:
Nope. Active isn't a good option. Simply buy S4 + good case :)
[Galaxy S 4 Q&A, Help & Troubleshooting] Super2020:
+1 for broken glass...

It broke while sitting, in front pocket of a loose short...

Screen is completely dead... super...
[Galaxy S 4 Q&A, Help & Troubleshooting] puterg33k:
GS4 Screen is a serious problem

Hey, all glad I found this thread! I've owned my GS4 for the better part of 2 months, and overall I've been very happy with it. However, a couple of days ago, when I was using navigation and the GS4 attached to my car stand/charger, the entire screen turned green and fuzzy. So, I simply took out the battery and put it back in rebooting my phone. Well, needless to say, it didn't fix my phone. I took it into a corporate store they looked at it and said that they had never seen the screen do that, and then they told me to go to the non-corporate store where I'd bought it. So, even though it was an hour drive one way (recently moved), I made the trek to the non-corporate store thinking they'd assist me with my issue. Upon speaking with the CSA's at the non-corporate store they said they had never seen anything like it, the screen just turns green and fuzzy but the phone maintains its functionality. The non-corporate store manager offered to get me a replacement phone until my phone shipped, So, I paid the 50 dollar surcharge that they'll refund to get a temporary phone, and have been patiently awaiting their overnight shipping of my replacement GS4 since Aug 27th. *still waiting*...

After reading all these stories, I'd have a hard time swallowing what some people are claiming. However, with my own experience, I think the quality of this product really needs be examined. Most of the time when these types of issues arise, it's a simple LOT or number of LOTs that are affected. I've taken the proper steps to record the information about my phone by removing the battery and taking a picture of that information, I've also taken various pictures of my phone from different angles to prove there's been no fowl handling of my phone. I've done all of this just in case my very honorable and noteworthy carrier (T-Mobile) will claim that I've damaged the phone on my own accord. Then i'll have my information and evidence in order when I contact the Better Business Bureau, Federal Trade Commission, and my local representative in the 50th congressional district. ***As I'd stress most of you that have run into these types of problems do***:angel:

If the screen from my GS4 can break from a simple temperature change, I can imagine your body heat might have something to do with the problem. Don't let it be at your expense, if enough people take these steps and the issues keep stacking, litigation is the next step.
[Galaxy S 4 Q&A, Help & Troubleshooting] garygfx:
Damage under screen on much cared for S4

My S4 is 3 months old and a few days ago I noticed damage under the glass. I hadn't dropped it and it's in a protective case so I don't understand how it happened. Over the next 24h the damage area increased.

I've attached a photo.

I called my network provider (EE) and they said it sounds like "crush damage" and they won't repair it. The phone lives in my front pocket like all my smart phones have for the past 11 years. My last phone, the S2, lived in the same pocket for 2 years and is in mint condition.

Under UK law a product must be sold "fit for purpose". If it can't survive in my pocket for 3 months then it can't be fit for purpose. I'm not going to give up. The phone should be built to last the duration of a contract at the very least - 24 months.

We need to establish if there is a manufacturing fault impacting some batches of phones. Or if the phone is generally much weaker than previous models.
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Looks like separation from the gorilla glass?
[Galaxy S 4 Q&A, Help & Troubleshooting] sachilleas:
Maybe car stands and cases produce enough pressure to break the amoled? Either way, this is unacceptable.
[Galaxy S 4 Q&A, Help & Troubleshooting] justbenice:
This S4 phone build quality really suck. Yesterday i play Candy Crush and noticed that the phone getting hot. After that the screen just become fuzzy and get a lot of white line dancing. I rebooted, remove battery, tried everything but the screen still cracking with white line dancing. Now my 750USD phone become rubish. I bought it when i go to oversea so now i can't bring to our local store to have warrany.

This suck !
[Galaxy S 4 Q&A, Help & Troubleshooting] reckoner_85:
So we could say the issue is heat related, overtime something gets weaker till it finally cracks, may be something is flexing when it gets hot and cools down again?

EDIT: just to let you know mine is going strong for now, it's been a week since I got it and it's almost always in my pocket and the weather here can get extremely hot in the morning, I live in Egypt.
[Galaxy S 4 Q&A, Help & Troubleshooting] android4ftw:
Same Issue

Found this forum thread and decided to add my story. I bought my tmobile s4 version m919 a month ago. Worked perfectly until it mysteriously got the green screen. Happened out of nowhere. I've babied the phone and have never dropped it. Luckily I was still able to hook it up to my pc and retrieve the pictures. I contacted Samsung and they took me through some steps to see if I could hard reset or whatever. After nothing worked, they sent me a ups label to send the phone to them so that they could fix it since it is still under warranty. I sent it and checked on the updates on the phone everyday. A couple of days after they received the phone, the phone status said that it was on hold for payment. They found lcd damage and was waiting for me to pay $200 so that they could fix it.

After some research on the internet I found an email address someone had gotten from the Samsung support. He had a different s4 issue, but he said they were able to fix his phone for free. I emailed them telling them of my issue and even sent them the link to this forum thread telling them a lot of people are having the same issues. I received a reply today. Pretty much they told me, "Sorry, physical damage is not covered under the Samsung Standard Limited Warranty. If the unit has not been dropped, then at some point the unit may have been placed in a pocket, purse, or bag and was bent, sat on , or possible hit on a hard surface or wall. We cannot say for sure."

But they did offer me a discount for the repair on the phone. Instead of $200, they're offering to fix it for $108.25. So I guess I'll pay the repair costs and then sell it once I get it back. I think this phone is way too fragile for me even though I take care of my phones very well.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Hello there. I am another disapointed SGS4 user. Like many of you guys here, cracked oled panel also happend to me. Ive never droped the phone or sat on it or whatever. It happened wile it was lying on the table so its even more confusing to me. What do you guys think about making FB group caled "cracked & damaged SGS4 screen panels" so we can show this problem to masses out there ? Im sure many more will join us.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
just do it. even though my s4 is not cracked yet but I know samsung service is bad. give them some pressure.
[Galaxy S 4 Q&A, Help & Troubleshooting] puterg33k:
That's a really great idea, we need everyone to get together and document these cases thoroughly.The end result will like be a class action lawsuit, corporate entity's don't like to pay for their mistakes when they can have YOU pay. I haven't had my carrier give me crap as of yet, however; I suspect they will, and when they do I'll contact my prepaid legal. Perhaps we can get a class action suit going earlier enough with enough backing that action will be swift (less than 2+ years).

---------- Post added at 08:13 AM ---------- Previous post was at 08:04 AM ----------

This is a great idea, we need to get as many people on board as possible. People really do have power when they band together, I'll put together a BBB/FTC package to make it easier to submit claims to organizations that provide service with faulty products. I also have prepaid legal services, however, that's for my business. Though, I think it should extend to other situations. Especially since you need a cellphone to maintain a business. It might also be a big help to figure out what congressional district you live in a write your local representatives in lieu of unfair business practices.

I can't stress enough we NEED the community to document every case thoroughly, we'll also need pictures proving there's no visible physical damage to the phones. THE MORE WE SPEAK UP TOGETHER, THE MORE WE CAN GET DONE! :good:
[Galaxy S 4 Q&A, Help & Troubleshooting] milupiti:
How can a phone can be damaged just standing in my pocket?;)
[Galaxy S 4 Q&A, Help & Troubleshooting] reckoner_85:
Realistically though you can't be suggesting that all those people are lying, I'd like to believe that but the truth is it did happen to a number of people.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Hello again

Like i sad yesterday, i made FB group called SAMSUNG galaxy S4 damaged OLED panels which is public and open to everyone. So feel free to join with your photos as a proof there is no other damage than OLED panel on your phone. Since I am new to this forum i can not post link to it but I am sure someone else will do it instead

Now it is up to you guys how big this will get. Thanx and take care
[Galaxy S 4 Q&A, Help & Troubleshooting] HighLife:
im really starting to get bummed out seeing this. I loved the brand samsung myself. I remember the good ole days with my Blackjack. Wow was a great phone. Fell out of my pocket when i was riding my bike and it hit the ground while i was doing 25-30mph..I had the Krussell zip case on it, which is just a leather cover really and the phone didnt have a scratch. I bought my S4 thinking of that good ole Samsung Quality.

Im seriously considering returning my phone for something else.

I pocket my phone everyday. I have no choice atm...i dont like holster cases at all as sometimes i dont wear a belt. Im a baggy cloths type of guy though. However, this is really leaving a bad taste in my mouth about this phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
I can't find the FB page you are talking about...
[Galaxy S 4 Q&A, Help & Troubleshooting] mrazy:
to be clear, did you create a page (and not a profile)? I definitely can't find it via search. maybe you could create a bit.ly and find a way to post that?
[Galaxy S 4 Q&A, Help & Troubleshooting] :
I have never had an issue with my S3 or S4 breaking. Although i am supe careful with my stuff i have dropped them a couple times and still they are in perfect condition.
[Galaxy S 4 Q&A, Help & Troubleshooting] puterg33k:
I can't find your FB page :eek:
[Galaxy S 4 Q&A, Help & Troubleshooting] theregkid:
This surprises me, I have heard good things about the s4 from friends, granted they haven't owned it very long. But with stories like this I more than likely will pass on the s4 as an upgrade...
[Galaxy S 4 Q&A, Help & Troubleshooting] suxi:
Same here. The screen cracked from top to bottom while I had it in my jeans back pocket and was riding a bike. I did and do this with virtually tons of smartphones and this is the first where it cracked. Inspecting the phone for the first time closer I notice that it's not very rigid. It can flex and bend easily which will support this issue.

Not good!

suxi