yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
With screen damage it is hard too differentiate between user induced damage and a manufacuring defect with the screen itself. Without any means of differentiating user damage vs. Defect, it is simply easier for manufacturers too exclude screen damage from the warranty.

If phones in the future include a sensor of some sort that recognizes user induced screen damage then maybe manufacturers will include screen damage in their warranties but for now you're going to have too foot the bill for screen damage be it a manfucturing defect or not.
[Galaxy S 4 Q&A, Help & Troubleshooting] Zaron DarkStar:
Bull****. Manufacturers should not be allowed to be lazy that way. See my previous post's expansion. And I didn't foot the bill. I had insurace :p.
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
You payed for insurance which is an extra cost. You indirectly footed the bill. It's not about being lazy, it's about money, all manufacturers care about is money so they have no intention of cutting their profit in order to do the "right" thing. If tech sites were blasting this story everyday and negatively affecting sales you can bet Samsung would do the "right" thing.
[Galaxy S 4 Q&A, Help & Troubleshooting] krishnandb:
Galaxy s4 buy or not?

Hello Guys,

I live in Chennai, India. I am planning to buy the s4. I would like to know if the screen crack problem is really a manufacturing defect on certain pieces. If I get insurance will it cover this issue. Someone please help me decide.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
A few pages back a guy from india said it was very cheap to get the screen replaced, have a look for the post.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] krishnandb:
Ya dude. I saw that post. In India they give screen replacement worth 7k INR free. But does that mean we can spend much on a phone whose screen breaks. I am afraid this may be the reason for the offer. Those whose phones have broken can you please tell which country they were purchased in?
[Galaxy S 4 Q&A, Help & Troubleshooting] pasaoglu:
[

I also got the lcd broken without dropping my galaxy s4 .

the glas was intact. i had to pay 120 euro for replacement
[Galaxy S 4 Q&A, Help & Troubleshooting] emckai:
I'm starting to think that everyone that is having the AMOLED cracking issue has the International version of the GS4. I9500 and I9505. While reading through some of the posts, there is only one Verizon user who had the AMOLED issue, but it was a user fault.

Plus most people are talking about the replacement costing in euros so I'm guessing you guys have the International version of the GS4.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
poor you. I had very bad experience with samsung service when I encountered

a problem with samsung tablet.

I still bought s4.

Even for the next tablet I am going to buy, it is likely samsung branded.

Really expecting other companies bring up products with better specification.
[Galaxy S 4 Q&A, Help & Troubleshooting] AndyFox2011:
Glad i found this thread, i have a small tendency to give phones a harsh life (I can be a bit clumsy and drop them often), so after reading so many people saying the screen broke in their pockets I might go for a phone that doesn't have so many as my next phone will have to last me years :/ i was looking forward to getting an S4 as well, but I don't want to risk it....

Thanks for all your info though guys, I've learnt a lot from reading the posts! and its nice to know more about consumer law in the UK :D
[Galaxy S 4 Q&A, Help & Troubleshooting] hypergamer1231:
I know it would sound crazy but I believe now I know why is Samsung running an offer here in India that if you buy an s4 you get a free screen replacement till the warranty period...... for free yes free 1 screen replacement for a year from the date of purchase.....I got a i9500 on the 14th of aug and called samsung care and they acknowledged that I am eligible for a free replacement.....and that includes me breaking the screen wilfully as well....
[Galaxy S 4 Q&A, Help & Troubleshooting] djmaxi:
Prices for the screen replacement in HK are 1900 - 2000 HKD (250 u$s). Job gets done in 30'. This are repair shops and not Samsung, I will try to check with Sammy whenever I get some time...
[Galaxy S 4 Q&A, Help & Troubleshooting] andys93:
After reading all these posts in this thread i have never put my gs4 in my pocket front or back. I sat on it one time but i hope this wont affect anything :) my device is perfect in every way and i hope it stays this way god you guys you scared the **** out of me lol
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Same here,
[Galaxy S 4 Q&A, Help & Troubleshooting] gee2012:
Just get a descent case and you`re safe. Don`t believe in spontanious screen breaks, i think most of these issues here are caused by the users themselves. Too tight pants and sitting down with the phone in it and 5 inch screens don`t play well. Just my 2 cents.
[Galaxy S 4 Q&A, Help & Troubleshooting] andys93:
I sat on it one time do u thing that i may have damaged it in every way? Im using a puro tpu case too..i hope i didnt damage it at all... this post stressed me too much..
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
I have remedied my paranoia by flexing demo devices with considerable force and my phone has survived plenty of flexing in my pocket throughout the last month. I kept my phone in my pocket for a 10 hour flight and a 15 hour car ride.
[Galaxy S 4 Q&A, Help & Troubleshooting] fuds:
I've always put my s4 in my front pocket, but if you use really tight jeans it could be better to take the phone out of pocket before sitting down.
[Galaxy S 4 Q&A, Help & Troubleshooting] satzuke:
i always put in on the bag.using slim armor case to :laugh:
[Galaxy S 4 Q&A, Help & Troubleshooting] Zaron DarkStar:
So if they know that some of the screens will break due to a defect and they don't plan on covering the screen under warranty, then therefore they KNOW that some of their customers will be screwed. We certainly should make noise about this until all phone manufacturers do the "right" thing and cover the entire phone under warranty assuming they can't prove something was user damage.

I have the T-Mobile version, the SGH-M919.

I had a case on my phone, and I was wearing loose, soft athletic shorts.
[Galaxy S 4 Q&A, Help & Troubleshooting] donkito:
I am absolutely FOR you cause! The manufacturers should care at 1st place for their customers! :fingers-crossed:
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
It's not even needed. I drive 3-5 hours with the phone in the front pocket and no cracks at all.
[Galaxy S 4 Q&A, Help & Troubleshooting] linkin85:
Add me to the list. . My screen cracked when it was in a thick wallet case. We should file a legal action.
[Galaxy S 4 Q&A, Help & Troubleshooting] jaypeezee:
Add me to the list... had mine inside my backpack in a padded pocket made for mp3 players,phones. Took it out, screen wont turn on and after further inspection hairline cracks at the top..

I'm going to look in to a class-action lawsuit,
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
Before filing any class action, it would be great if we knew what's causing the problem.
[Galaxy S 4 Q&A, Help & Troubleshooting] Huck33:
the sceen is not cracked hopefully but "metal" around phone is cracked at the top even if i always used a case and the phone didn't fall

i discover that when i noticed that the phone didn't fit properly at the top of the case
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
This is a stupid idea and the only people who benefit from this are the lawyers. By the time you get a settlement, the S7 will be out. Just go and look up some of the past class action lawsuits and see the results
[Galaxy S 4 Q&A, Help & Troubleshooting] Mf4466:
I've fallen off my long board @ 20mph and my gs4 flew out of my pocket only minor scratches on the sides nothing worse then that. It depends on how you use the product
[Galaxy S 4 Q&A, Help & Troubleshooting] jaypeezee:
I don't understand the people who post their "I dropped the phone at 95 miles per hour, and nothing happened" stories. This is clearly an issue. Figuring out the cause would be great, however I am no engineer and by no means a physicist. I can tell you how my story goes, but I am sure the Internet Commandos will try and discredit my story by saying "You must have hit something" or "Your pants are too tight"...

I was attending a Dodger game Friday night against Boston. After parking, I checked my Text Messages to see if my family was already in their seats. I checked the phone,placed my phone in the top pocket of my backpack - which is SPECIFICALLY meant for phones/ipods/mp3 players - closed the pocket and walked to my seat. My bag was on my back the entire walk until entering the stadium at which time I only removed one shoulder strap and opened the large compartment for security with the bag across my chest. Security looked inside and gave me the go-ahead. I walked to my seat, removed my backpack placed it on my lap before removing my phone. It was then I discovered the screen would not turn on.

The pocket the phone was in sits inside the backpack and is highly padded. It is recessed to the point that IF the bag was mishandled an extreme amount of force/pressure would be needed to penetrate for any damage to occur - however nothing like that occurred during my 7 minute walk from my car to the entrance of Dodger Stadium.

I believe its cause is a manufacturing defect of some sort to the AMOLED display but again, I am no engineer so its speculation.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
Does the glass is flush with the bezel and does it exhibit some bending or any other defect aside cracks?
[Galaxy S 4 Q&A, Help & Troubleshooting] cleanup:
My AMOLED screen broke when I put on a snap case. So it wasn't spontaneous, there was pressure involved, but the pressure is so minimal. No other physical damage has occurred ot the phone; it was 2 days old and immaculate. It basically means I could squeeze the phone gently and the screen would suddenly break.

Carrier is sending me a new one and honestly I might just sell it. What a farce.
[Galaxy S 4 Q&A, Help & Troubleshooting] Lsd-Pulsar:
To start, I'm fairly certain that spontaneous cracking does not exist. I.E., a phone sitting on a shelf is not suddenly going to develop cracks. A thought experiment can solve that question very quickly: if screens were spontaneously cracking, then they would be coming out of the boxes at the stores cracked too. You'd certainly have heard about that. They certain would have caught it at the factory or in testing. So, moving on....

While I am 100% sure that some of the posts here about cracks are misleading (i.e., they know exactly how their phone cracked but are making stuff up), I'm also sure that this is a real problem. Want the proof? Google it. You'll find posts in dozens of forums about people having crack problems. The stories are usually similar. The stress cracks are often at the top of the phone.

You'll also find evidence that the GS4 breaks more easily than some other phones. For instance:

http://www.computerworld.com/s/arti...proves_easier_to_break_than_iPhone_5_or_GSIII

Finally, even talking about a lawsuit against a multi-billion dollar company is silly. They could bury any number of lawyers, and you'll never see a dime. The only option that will really hurt Samsung if you believe that's necessary is to spread it around via the internet that the S4's break very easily. Then never buy their product again. Review it poorly online and mention the cracks. Get one of the big reporting sites that do reviews like Anand, or Tom's, or Hard OCP to get a number of people to send them the broken phones so they can document them as a neutral third party. Popular pressure is the only kind of real pressure you can put on companies anymore.
[Galaxy S 4 Q&A, Help & Troubleshooting] jdashford:
Snap

Exactly the same thing happened to me. Phone in front pocket, walking around the house and somehow it ended up broken in the exact same place as the OP.

I took it back to the store and they refused to replace. My solution was to email the CEO of said chain and quote the Sale of Goods act (UK). They would need to prove that the phone was sold with no fault to the structure of the glass or that the crack wasn't present in any form before the point of sale. This would obviously be impossible to prove in court so they (rightly) agreed to place the phone.

You won't get anywhere by trying to negotiate with a sales rep - you need to go right to the top armed with the law and you'll get a new phone.

It's all wrong when a brand new phone breaks in your pocket. They are tested for pocket use during the design and production process, if they fail in real life they are not fit for purpose.
[Galaxy S 4 Q&A, Help & Troubleshooting] reactor_sa:
This is what happens when grown men wear skinny jeans.... LMAO...
[Galaxy S 4 Q&A, Help & Troubleshooting] fiddlex:
Case or no case?

for the people who phones broke in their pocket, did you have a case on it or was it just naked in your pocket?
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
whats the email address?

for those that got theirs replaced or repaired. has it happened again yet?

I wonder if there is anything we can conclude........? There are a really small number of phones that have came off the manufacturing line faulty?

Or is it the S4 is actually very weak.
[Galaxy S 4 Q&A, Help & Troubleshooting] gemini002:
I read stuff here from time time yes I own a one now put that aside..I have a friend that works for one of the carriers here on Toronto...Samsung is aware of the weak screens and they are replacing them for the next 3 MTHS ...guess they are gunna fix the problem ...So Samsung knows the screen is weak...To be expected in early batches ...HTC had few bumps too with the gaps

---------- Post added at 11:57 PM ---------- Previous post was at 11:55 PM ----------
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
Does that mean its going to take samsung 3 months before they change their manufacturing process or parts?

why did you mention 3 months.....? what will happen after 3 months?

replace as in replace the screens......through a repair.......or replace the phone?

this is big news..........hmmmmmmmmm scary.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
So if a rock hit your windscreen and cracked it Vauxhall has to prove that the windscreen wasn't faulty? If you gouge the material on your car's seat cushion with something sticking out of your pocket Vauxhall has to prove the seat cover wasn't defective?

The displays on mobile devices can break due to mishandling. That we can all agree on and so would the British government. What we can't all agree on, and no one here has any SGS4 statistics to rely on to prove their point, is that the SGS4's display is cracking with any more frequency than any other mobile device. And even if it is cracking more what constitutes a design fault vs. a device more sensitive to stress? In other words there’s no standard to measure it against. One out of three iPhones have their screens cracked by owners. Are they all covered by the Sale of Goods Act?

They would be based on what you're claiming which is (for the UK) under the Sale of Goods Act the consumer's not responsible for anything that goes wrong with a product unless the manufacturer proves their innocence. For that to be true products sold in the UK aren’t just warranted against defects for two years they are covered against anything that cuts their lives short or affects their operation unless the manufacturer stands up to defend themselves at some type of government tribunal. If that’s the correct interpretation I wish the U.S. had similar protections.
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
you sound like Steve Jobs telling everyone they were holding their phone the wrong way. The fact is there was something wrong with the antennas on the outside. This was a real issue.

No. I think this is a legitimate issue if the glass is breaking really easily due to a fault out of the factory or fault of design.

If your new car's brakes failed due to manufacturing fault. there would be a recall.
[Galaxy S 4 Q&A, Help & Troubleshooting] P1NK13P13:
Weird. I carry mine in my front pocket & butt pocket. Never had an issue. I'll keep this in mind when I do.
[Galaxy S 4 Q&A, Help & Troubleshooting] jdashford:
...

It depends on the size of the "rock" and the speed of travel. A windscreen has to pass many safety tests in order to be deemed road legal, in the first 6 months it would be down to the company who sold you the car to prove that it performed as expected and didn't break as a result of failure. If I was doing 25mph and a small stone smashed my windscreen I'd be quoting far more than the Sale of Goods Act. 90mph vs a brick is a very different story. I liken my phone crack to 20mph vs small stone, clearly it should not have broken.

Most companies would like to pretend that the Sale of Goods Act doesn't exist. They will ask you to prove that you didn't misuse the product. During the first six months it falls with the seller not the buyer. In some cases it would be very easy to prove that the product was mistreated. If there was any physical damage to the phone exterior or had the LCD completely shattered they could have argued that this proves the phone was dropped and then shown me some documents from Samsung showing that a drop falls outside of the expected performance. Same story with the windscreen, I would want to know what kind if impact it's tested against first. Even with the car seat scenario it depends what was in my pocket. If I was sitting on my car seat with an everyday item in my pocket and it came unstiched, yes I have a case. If I stab it with a knife, no.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Actually I'm pretty pragmatic and am just looking at what's been reported objectively.

Based on? Considering that according to Samsung there are 10MM SGS4's out in the wild a seven page thread with about a dozen complaints doesn't really prove anything. The SGS3 screen cracking threads totaled over a hundred pages but that doesn’t mean there was something inherently amiss about the strength of its display. Partly because a hundred pages for a device that sold 50MM units doesn’t seem that bad statistically especially compared to the 1:3 iPhone ratio. I’ve never seen anyone post on XDA that a cracked screen was their fault.

Something caused the SGS4's kept in front pockets to crack their displays. Otherwise what's being claimed is that the SGS4, even sitting by itself on a table in static conditions, could just spontaneously crack its display. If it was because of design and affected every unit built this thread would be 50 pages, growing hourly, and made a sticky. There would of course already be a recall petition and #samsungneveragain campaign.

If it cracked in someone's front pocket it could have been:

A defect in the glass, display, or how they are bonded together in an unknown number of units that caused the device to crack under light use conditions. In other words it was an accident waiting to happen and would have happened somehow and the shirt pocket just happened to be it.

The SGS4 may not be as strong as the SGS3 and therefore more susceptible to damage from stress and flex. For example, those broken in shirt pockets may have been exposed to previous stress or flex thus weakening them and either being jostled or the change in temperature from body heat did the display in.

While not questioning the integrity of those reporting spontaneous cracks, perhaps something occurred that they didn't notice that caused the otherwise healthy display to crack.

If I pulled my phone, any phone, out of my pocket and the display was cracked the first thing I'd think is "what did 'I' do?" I'd go to XDA to see if there were any trends but even stumbling upon this thread I wouldn't assume it's a defect as much as some unusual event, maybe even a minor one that I didn't remember, that caused the display to crack. But fortunately I'd have insurance as I always do on my mobile devices and would just get it repaired. And I'd be a lot more sensitive about how I handled the device the second time around. But that's just me.

Not if I rode the brakes repeatedly causing them to overheat and glaze and the rotors to warp.

This certainly could be the beginning of a “display-gate” incident for the SGS4 and perhaps this thread will grow to 100 pages. As it stands, the volume control not recognizing “11” is 43 pages and this one is 7. That, at least to me, helps gauge severity and commonality. Of course this all just my opinion. Those with opposing views are fully entitled to theirs as well.
[Galaxy S 4 Q&A, Help & Troubleshooting] jj03:
I doubt this thread will go to '11'. Someone will just make '10' louder....
[Galaxy S 4 Q&A, Help & Troubleshooting] fiddlex:
I totally agree with what Barry has said. Although this "issue" is alarming to s4 owners, the size of the people affected is so small that jumping to a recall or design fault is ridiculous. there are many issues that can cause this. Also I haven't seen people mention if it was naked or in a case or what model it was. I am still protecting my phone and try to keep it as safe as possible when its in my front jeans pocket but it seems like a small issue.
[Galaxy S 4 Q&A, Help & Troubleshooting] hinook:
I had a few worries when I opened the back panel for the first time - it felt so... breakable. I'm sorry that happened to you - I'll definitely be even more careful now
[Galaxy S 4 Q&A, Help & Troubleshooting] scriptx:
My Sprint Samsung Galaxy S4 arrived Friday 5/24. By Sunday 5/26 there was a horizontal crack across the middle, but absolutely no signs of wear or abuse on or around the crack, or on the entire case.

I do carry the phone in my front pants pocket.. either jeans or dress pants.

My best guess is inward pressure, like leaning onto something and flexing the glass.

It'll be a few days before I can get to a sprint store to see about a repair. Just wanted to chime in as another "victim".
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
well it happened to me. and i didn't do anything stressful with the phone. just in the front pocket a few others have mentioned.

yes its true that there aren't that many users having this issue.

my screen collapsed and the top half was visibly fallen into the phone on a very very slight curve. this made the top half of the screen colors change to a darker blue. The top of the plastic metal rim popped out as well. no idea how the hell this all happened.

I suspect pressure within the phone itself releasing hence, the glass changed its curve. and yes this was a made in korea white S4. even though the curve was very slight. it was noticable for me. soon after i saw it, i found out the colors changed........hence i knew its stuffed.

this is caseless, and just in the front pocket.

in the past i would look at these threads and instantly think. oh they dropped it and are playing dumb. but because it happened to me, i know how these people feel.

its just a few people who have experienced this trying to put their experiences onto the web to let others know.

for most of the people seems like they haven't had this problem. thats good!.

for those unlucky ones. i just dont want to them have to pay samsung $300 to repair what could be a faulty phone, or a damaged phone from the box.
[Galaxy S 4 Q&A, Help & Troubleshooting] dmitrymugen:
oh, this is just too bad....