yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] SATAN999:
I Think I was one of the first with a cracked amoled, broke in front pocket, in a silicone case with screen protector! Pre-ordered so got it on 26th April, exactly 7 days later, I got out of the car, put my phone in my front (not tight, not loose) pocket walked into my house, took my phone out my pocket to put it on my desk, screen cracked!

3 have given me the right run around, refused to replace it under the sales of goods act, even though they have to prove I damaged it, which I didn't! The only proof they could offer to show I damaged it was a low res pic of the cracks, about 3 times as many as I sent it to them! At the moment I'm waiting for the communication ombudsman to decide on the case. I will let you know how I get on.
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Lol. The phone has been out less than 2 months.

sent from my gt-i9505
[Galaxy S 4 Q&A, Help & Troubleshooting] maldinimi:
Why shouod they give you a replacement?? You guys are nuts.

Sent from my GT-I9505
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Updated list. 51 cracked AMOLED's, 7 "other." And guys, assuming this is a defect affecting a small percentage of devices this list will continue to grow as more SGS4's are sold and there are more on the streets. It doesn't mean the problem's getting worse it’s just scaling with volume. And if it affected the first two months of production and was then caught by Samsung the list will still grow as those early owners are affected and older stock sitting on the shelves in stores is depleted.

Hendrickson (OP)

raidenuk

beatmag (discoloration)

jdashford

scriptx

pitapart

murrowxda (AT&T)

Shadowcash ("friend's broke")

greenandroid.sb

_Supernaut

zoroko

blader0109

nevillejb75

Ace 272

epsilon8888

SSTaLoN

kuribo67

danniibxn

Toshanda (screen died)

minipcpro (YouTube video)

saspi

saspi (broke again after repair [drop])

mmessina

AMDERS17 (AT&T)

SAShady (Sprint)

ostrow30

Trax_

LadyDiana0265

XsonicX

Gash128

TeeeJaay ("friend" - GG3 cracked, not AMOLED)

rallyfan1986 (GG3 cracked, not AMOLED)

glynnd

tricki

SATAN999

asorsa

vassalle

ynr (GG3 cracked, not AMOLED)

Davidesan

johncros

kblevins1985

jamieridler

xenoninja

astbok

solwretep

mileskl (GG3 cracked, not AMOLED)

daniesq

surfsanctum

Ronis_BR (discoloration)

natsureg

MezManiac

cputoaster

RNAIL

lore-mordred

ipsthorne

hendeeze

JC604

aarontbrooksjr

Here's the problem with this issue - displays do break and when they do 99.9% of the time it's at the owner's hand. 51 out of thousands of devices on XDA with cracked AMOLED's isn't a smoking gun. Samsung's position if contacted by watch dogs, ombudsmen, or lawyers is going to be that screens break. If the issue is as small as it appears here they'll produce under subpoena stats that'll probably show .01% of the millions of SGS4's sold have been reported with cracked AMOLED's and un-cracked GG3 panels. And with the latter they already demonstrated in their torture test video how much more flexible it is so if the percentage is higher than say the SGS3 they’ll explain it away with that. It's everyone's own time and money, and I value principle as much as the next guy, but this is pretty much a losing battle to fight.

There is no space between the glass panel and the AMOLED, they are fused together and leave the assembly line as a single unit.

And to people unaffected and freaked out potential new owners I’ll leave you with this…
[Galaxy S 4 Q&A, Help & Troubleshooting] :
really--:confused:
[Galaxy S 4 Q&A, Help & Troubleshooting] Aldokazer:
The point I would rather make here is 51 ppl ON xda have reported this default within two months since its release. And that, is a lot.

This no. will sure grow in the coming months.

After reading this thread, I am dead scared about my s4 lol. I am actually treating it better than my gf. :P
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Why is 51 out of thousands "a lot?" If there are 5K owners on XDA that’s 1/10 of a percent. This thread’s been viewed 61K times and hasn’t left the front page. There's been "a lot" of emotion but, in the greater scheme of things, not a lot of broken AMOLED's. And since I've been keeping the list up it's been growing pretty linearly which means the percentage of occurrences have been fairly steady.

Of course it will. If "X%" of devices are affected and the total number of devices grows so will the number of cracked AMOLED's.

Read this thread. It's what devices with large scale problems look like.

http://xdaforums.com/showpost.php?p=42883982&postcount=367
[Galaxy S 4 Q&A, Help & Troubleshooting] Aldokazer:
That's actually about 1%.

First, not even a quarter has passed since its release.

Second, a lot of ppl claim that it broke just by keeping it in their pocket.

61k views doesn't prove anything at all.

And believe me, the build quality literally sucks.

No, you actually can't count this no. that simply. With this algorithm, you are only counting the mishaps of the newly added(bought) phones. There is a high chance that the screens of prev owners will break too.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
!!

You're being ridiculous as a lot of people on XDA typically are. A defect range of 2-5% is considered normal for mass produced electronic devices. People here start threads like "OMG!!! My volume rocker just broke!!!" So? Some percentage are going to break. Why do you think airliners have back-up systems for critical functions? Because, in spite of people's lives being at stake and zero tolerance for defects, things break. Some AMOLED's are breaking when it appears they shouldn't. So? Defects in the "tens" or even “hundreds” are pretty much meaningless against a base of millions sold. The only thing unique about this thread compared to the other threads that fester on niggles is that, unfortunately, people who appear to be blameless are having to pay for repairs because there's no way to separate damaged AMOLED's from defective ones. And there's nothing so far to indicate that there's a "high chance" others will break too. That's my opinion and you're certainly entitled to yours.

For everyone who's saying there are tons of broken AMOLED's and that XDA's not a relevant sample, this thread is the first thing that appears in a Google search. It also explains why there are a bunch of people with low post counts in this thread that some folks questioned earlier.
[Galaxy S 4 Q&A, Help & Troubleshooting] iivisionii:
I understand tolerances, but it's pretty easy to determine if someone has a large crack in the screen or to look for signs of drops versus what is in this thread as hairline cracks of the amoled and no physical damage to the screen.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
The only thing standing between an externally damaged phone and one with "no signs of drops" is $2.99.

And a phone that's twisted or bent enough to crack the AMOLED wouldn't necessarily show any external signs of damage either. I'd imagine lateral twisting (the top twists left, the bottom twists right) would probably be the most likely to do the AMOLED in with the least amount of effort (and any outward sign of damage). And we've beaten it to death but GG3 is more flexible than the AMOLED so AMOLED's dying first is the new normal; even in drops. This really is a trust exercise taking people at their word that "it was fine and then it wasn't" without any outside influence; even something owner-induced that may have weakened the device at some point prior to the spontaneous crack that the owner doesn't recall.
[Galaxy S 4 Q&A, Help & Troubleshooting] iivisionii:
That's a good point about probably people who use cases. I don't know. I can see everyone's point, however, When something repeatable like that keeps happening to people I just think the company should do something, even if it's a one time courtesy replacement. I understand it's not sprint's fault so they don't want to lose money on it though. Just a difficult situation for people and the company to be put in.
[Galaxy S 4 Q&A, Help & Troubleshooting] ArneFW:
Add me to the Lcd broken in pocket list too please.

I have contacted the BBB and am awaiting response.
[Galaxy S 4 Q&A, Help & Troubleshooting] EP144:
Has anyone gotten Samsung to repair this?

You could add me to the list of pocket cracking the screen only. :(
[Galaxy S 4 Q&A, Help & Troubleshooting] astoncheah:
this might be off topic, but something related to the display.

i am going to trade my note2 for s4, i visited 2 of my local telco, checked the screen on the display units in white color(by key in #*0#*), all showed burn marks at the bottom right area which is the shortcut icon (16 white square dots)for app drawer. does anyone have this after some time of use?

this happened to my previous s3 as well, i changed all my launcher icons to white, but after some time, the burn marks stayed there and never went off. you just need to check your screen in full white color, you will be able to see the burn marks if it has.
[Galaxy S 4 Q&A, Help & Troubleshooting] ipsthorne:
:\

I'm so disappointed in the way samsung is handling this. I've got so many samsung product in my house its not funny. My biggest complaint has been the way they are handling this. Back when I get a PPC 6700 the slide mechanism failed and I had no problems getting it replaced. When I talked to samsung on the phone they spoke to me like I was a child and pretty much was a broken record.

It just really bugs me knowing how my wife treats her phone and how important it is to her that Samsung wouldnt be more considerate. I talked to a lawyer buddy of mine today and he said we could possibly go after a class action but we would need a few more people.

And those *****ing saying ohh this is less then 1% I know 2 people who ARE NOT GEEKS they would never be on this site or even know how to post on a forum for that matter and there screens cracked the exact same way. In an effort to make there phone light and thin they comprimised plain and simple.
[Galaxy S 4 Q&A, Help & Troubleshooting] DarkStarr:
Unless I am mistaken isn't there some saying of "For every one person that complains there are x others that are silent". Anyways point being, lots of people don't complain for various reasons. This is likely not anywhere close to anything but a fraction of the true size of the issue.
[Galaxy S 4 Q&A, Help & Troubleshooting] murrowxda:
Samsung repaired mine for free under warranty... but I had to convince them that I did not abuse the phone. I've got a picture of the crack and a couple posts in another thread. I don't post that much, so you should be able to find it easily if you're interested.
[Galaxy S 4 Q&A, Help & Troubleshooting] MezManiac:
were you unrooted and on a stock rom?
[Galaxy S 4 Q&A, Help & Troubleshooting] murrowxda:
Rooted with WiFi tethering hack stock rom. They had no clue.
[Galaxy S 4 Q&A, Help & Troubleshooting] MezManiac:
thanks for the quick response. i was thinking it probably wouldn't matter and they might miss it. Im just scared because I was running Goldeneye (AT&t rom) on my TMO S4. International boot animation might give it away. any suggestions?
[Galaxy S 4 Q&A, Help & Troubleshooting] ipsthorne:
No longer have the s4

I wish you guys the best, My wife is now the proud owner of a HTC one with the otterbox defender.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Excellent choice. Life's too short to let something like a mobile phone consume your time and leave you frustrated. I was pissed as hell that I lost money on the G2X but chose to cut my losses rather than fester over it. Not to be an ass, but while your wife's phone is still "fresh" you may want to apply some stress to the camera lens to make sure it's not afflicted with an issue a small number of One's have experienced with cracking.

http://xdaforums.com/showthread.php?t=2247754
[Galaxy S 4 Q&A, Help & Troubleshooting] rahulits:
I9505 or I9500?

This is a scary thread :crying:

I am curious and want to know, that out of all S4's listed in this thread, which has most broken screens- I9505 or I9500?
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
That's actually a good question. The GG3 panel and AMOLED are fused together as a single unit when they are manufactured and are the same on both phones. So if the problem is with the AMOLED itself or the way it and GG3 are bonded it should affect both devices equally. But the GG3/AMOLED component is then glued to a sub-frame and all three become the display assembly. The sub-frame is different between the two devices so if the issue is related to it than the phones could be affected differently. Sales are about 1/3 i9500 and 2/3 i9505 so logic would say there's going to be more i9505's with cracked AMOLEDs if it's related to GG3/AMOLED. And the U.S. SGS4's use the same sub-frame as the international i9505.

If it's a problem with assembly or manufacturing then where the phone's built could also come in to play as SGS4's are made in multiple factories in multiple countries. Date of production could have something to do with it also. If people want to compare here's how to find out when you phone was built.

Open your phone’s dialer and type the following code: *#197328640#*. In case it does not work for you, try this one: *#*#197328640#*#* . This will open the Service Mode menu on your Galaxy device. Select the option N. 2, that is “Version Info”. On the next screen, select ‘HW Version” (here HW means hardware). Now you will see another set of options on the next screen. Now tap on “Read CAL Date”, and bingo! You can now see the date of manufacture of your phone. In my case, it was August 21, 2012 as you can see in the screenshot above.​

If the problem no longer appears on phones with a build date later than "X" that means Samsung found the issue and corrected it.
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
What are the 4 countries where S4's are assembled? Mine is built in Korea but I assume China is another place of assembly?
[Galaxy S 4 Q&A, Help & Troubleshooting] NewAPmember:
New Samsung Member

I visited the retail store and they didn't accept my request. Where should i go to get my phone repaired. I didn't abuse my phone by any means. What process you followed?
[Galaxy S 4 Q&A, Help & Troubleshooting] noideaforusername:
[MENTION=1493949]BarryH_GEG[/MENTION]

Why won't you open a thread to collect data about the cracked amoled devices, with the following questions:

1. I9500 or I9505?

2. Manufacturer country.

3. What place you bought your device?

I think if 1,2 will be the same for all the people there'll be a case to show to Samsung.
[Galaxy S 4 Q&A, Help & Troubleshooting] paddy01:
A friend of mine have this issue. I bought two devices at the same time, delivered together(!).

Mine is working fine but his , given as a birthdaypresent, have(had) this issue. It's a I9505 CFC is NEE. Bough in Sweden from a national vendor.

We have the same protections on them Xquisit leather case + Coopter screen protector.

The gorilla glas was fine but the armoled is(was) black with a small patch on top (like 2-3 rows of text) actually showing something.

We've turned it in for repair at the local vendor who accepted it and probably sent it on to Samsung for repair. We'll see what the result will be from it .. as it's still there.

I do not have the HW date on it as I didn't expect this issue - never had it before on any phone and all have been treated the same way.

(Used HTC Hero, HTC Sensation, Samsung I9000, Samsung I9100 and now Samsung I9505 - all treated with same care and screen protector only the case is different as the other have had those silicon protectors and this a leather case with hard plastic corners and hard plastic backcover).

nether of the codes in a previous post is working on my device to get the "Service Menu" so cant get the "CAL Date".
[Galaxy S 4 Q&A, Help & Troubleshooting] ant987:
I've been trying to check the date of production but none of the two codes you posted seems to work for me! I wanna check it cause my S4 is still perfect, and I carried it many times in skinny jeans.

Sent from my Galaxy S4 with Tapatalk 4 HD
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
so when did you all buy your cracked S4's?

i bought mine on 29th April. One day after our release day.
[Galaxy S 4 Q&A, Help & Troubleshooting] Pard0ned:
I'm thinking it is just a random manufacturing defect. I've carried mine in loads of random places, against hard surfaces and against some tools in my bag etc. My phones is still fine.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
A video showing the S4 getting durability tested.

EDIT: I want the one they are testing, it must be for superman.

https://www.youtube.com/watch?v=K4f9gQ7b6Gg

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] TommyUnderwear:
This happened me only last week. Got the phone on day one and treated it like I do all of my phones - with the respect that a €500 piece of kit deserves.

I put the phone in my pocket after talking to the girlfriend. Got into the car and drove for 5 mins. The moment I took the phone out of the car, the screen was exactly like that of the original post.

Brought it back to the meteor store in Waterford who sent it off. €130 to get repaired. A bit pissed off if you ask me as I have been careful with the phone but I was expecting something more expensive,
[Galaxy S 4 Q&A, Help & Troubleshooting] noideaforusername:
This is how non-defected units should be. Have you seen the cnet test? http://crave.cnet.co.uk/mobiles/gal...n-our-brutal-destruction-test-video-50011470/

It repairs its screen by itself while in the water :cool:
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
Great Video that, Samsung phones have always been easy to repair, as virtually everything has screws, and the removable back panel for battery sim, mem card access makes it easier to dry out, than the i5`s captive battery.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] marcomnia:
Usually put my all my phones in my back pocket. After a week my S4 also "cracked" the screen . Cost me U$200 to replace the screen... never happened with my S2 or S3.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
I remember some phone manufacture`s advert`s use to show people with the phone sticking halfway out of there back pockets.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] Puglis17:
Galaxy S4 screen break

My s4 led screen cracked after 20 days. The phone was not physically damaged. The gorilla glass as well as the back had no crack, dent, or even a smudge. I got off of a phone call and placed the phone in my pocket. 5 min later when taking my phone out I noticed the screen was destroyed. The inside part of the screen was cracked from a few minute stay in my pocket. A Samsung tech told me that as long as the cracks were internal and there were no cracks in te glass that it would be honored under warranty. Well, after 3 weeks without my phone I receive the same broken phone back. They told me it would not be honored because of physical damage. Even though bases on their warranty I did nothing wrong. The te h on the phone refused to help me any further. He said if it was mechanical defect they would have noted te ticket, but since there was nothing on there it was just rejected with no explanation. He had also told me he was aware people were having this issue but Samsung would still not fix these phones. Be cautious if choosing this phone and know that this occurs and Samsung is unwilling to do anything about it.
[Galaxy S 4 Q&A, Help & Troubleshooting] christoph_2013:
buy this case....

http://www.tech21.uk.com/Product/samsung_galaxy_s4_case_impact_snap_with_cover_black_colour

sorted....
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Some things aren't meant to be taken literally. ;)
[Galaxy S 4 Q&A, Help & Troubleshooting] mobjohn:
Something that i noticed

Almost every one of those who claim that their device is broken has under 10 posts and most of them are bad comments for samsung products and problem reports that recognised users and developers dont have and most of them have a few days of subscription in the forum. Maybe a few had this issue for real but something in here smells really bad dont you think? Using forums and problem reporting threads to damage the reputation of a device is a common thing... trollin is another... I feel sorry for those who have a real problem and i am really hoping they find a way with dealers to solve this i might be next who knows...
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
A lot of people new to XDA are lead to this thread because it's in the number one position for "Galaxy S4 cracked display" on Google. You can sense people's frustration but for the most part the discussion's been civil. If we trust that all these AMOLEDs cracked spontaneously trusting people with low post counts reporting first time issues kind of goes hand in hand. If this were an issue with something less user damageable, like the headphone jack, it wouldn't be as big a deal. But since there's not really a way to separate an AMOLED breaking from user induced damage or a defect a lot of people are going to get stuck with an expensive repair that's not going to make them feel all warm and fuzzy about Samsung.

Three suggestions from all these pages of discussion:

The SGS4’s thinner and lighter than other phones and may not appreciate being bent and flexed.

New purchasers may want to flex their phone a bit immediately after receiving it to make sure the AMOLED doesn’t crack. It’s easier to exchange a device a day or two after having received it. If it’s defective and likely to crack anyway better to get it addressed up front then walking around paranoid. It's what I'd do.

Buy insurance (which is smart for any device at $99 for two years when a new display is $250-275)
[Galaxy S 4 Q&A, Help & Troubleshooting] MezManiac:
This is exactly what happened to me. I just shipped my phone to samsung. im going to try to call them when they receive the phone and see if they can do anything for me.

okay... just because the people that have been posting about cracked screens dont have many post does not lower their credibility. if you seriously think that people are just posting on this tread to complain, you do not realize that this is a problem with the phone. not the user.

I bet this will happen to you over the course of the next two years, then you will come back to this tread and "complain" like the rest of us..
[Galaxy S 4 Q&A, Help & Troubleshooting] phownage:
I dropped my phone after the 2nd day and got a ugy looking chip on the plastic band on the top. Lame.
[Galaxy S 4 Q&A, Help & Troubleshooting] mobjohn:
I said that some of them might be true. read my words...Nothing personal here. I have the phone for a month now and i really tend to forget it in my pocket when driving or sitting or working and nothing happened. So i find it hard to brake it in a pocket... perhaps you people wear your jeans really tight, in that case if you read the manual it will probably say not to do that, i remeber a lot of phones in the past mentioning in the manual that you sould not sit down with a phone in your pockets

watch that

http://www.youtube.com/watch?v=q3mhAVC6cBA
[Galaxy S 4 Q&A, Help & Troubleshooting] XVI™:
Lol, how many times have you seen a bruise on your leg and arm, and have no idea how the hell it got there?

You put your phone in your front pocket, and most likely bumped into something, cracking the screen, and since you dont know how it broke, you must think it's defective.

And what's the first thing people do when they drop their phone?

They check to see if the screen is broken. If it hasn't broken, you're lucky
[Galaxy S 4 Q&A, Help & Troubleshooting] murrowxda:
Your favorite phone couldn't possibly have a few bad batches of OLED screens... Yea it must be that everyone in this thread bumped into something and didn't realize it broke their S4 screen... Yes that makes more sense.

How come some people just can't grasp that at the minimum there's a few bad batches of defective OLED's? Its not just noobs on XDA reporting this. We're not saying that ALL S4's are affected, but ours were.

Sent from my SGH-I337