yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] Euthye:
Oh no poor phone merchants of the world, I see I'm not the only one who has had the idea of flexing s4's in shops, purely for research purposes you understand.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Here's a close up. You can see that the black area is paint applied over the magnesium. You can tell by the edges not being clean (circled).
[Galaxy S 4 Q&A, Help & Troubleshooting] SSTaLoN:
Just thought I give a update on my repair from Samsung. 1.5 weeks ago I called Samsung Canada to let them know my omled screen was not working only top corner was functioning, and the GG3 screen was not cracked, and it phone was still functional.

They said ok emailed me a ups slip for me to print out and send it to them to their repair centre in quebec.

They just called me today to let me know the phone is repaired, and sending back to me under warranty...
[Galaxy S 4 Q&A, Help & Troubleshooting] astbok:
such as me, my s4 from nothing got cracked, and the agent reject to replace it, even refused to repair it !

what to do dude, i have sent an email to Samsung to see what they said..

thanks
[Galaxy S 4 Q&A, Help & Troubleshooting] negrobembon:
In your back pocket?, R U kidding? Its not made of steel u know(or maybe it is cause it survived)
[Galaxy S 4 Q&A, Help & Troubleshooting] :
dropped mine again today although in leather pouch

but it was from four feet and smacked solid and flat on the front/glass side

made a pretty good hard hitting sound like it took a good shock

but ok

this is my third drop from 3-4 ft. at least one no pouch and i carry in front pocket a lot

still ok

i still think as these phones get thinner we need to re-think how we handle them and some may have a defect. but that number is low enough to be within QC standards

i sure would not be scared off from buying this phone--it has been solid a great for me and my son. and that is after a Nexus One and HTC one S. Both good phones in their on right--
[Galaxy S 4 Q&A, Help & Troubleshooting] iivisionii:
Thinking about getting an S4 and i carry it in my pocket all the time so this kind of worries me a bit, although it seems to be pretty rare. Would TEP protection cover this and would there be a charge to replace it?
[Galaxy S 4 Q&A, Help & Troubleshooting] kuribo67:
Samsung as answered me when I sent a mail to say that's not normal that the screen crack in my front pocket, they said that they won't do something because it's off warranty. Luckily I pass trough my father house insurance and they paid the reparation.
[Galaxy S 4 Q&A, Help & Troubleshooting] Euthye:
Yup accidental damage insurance should repair it, I recently smashed my s3 and it was repaired with no problems, though I wished I'd said it was lost to get a new one sent out rather than the repair, it's pristine so no worries, cost £87 with cost of one year insurance and excess, I got full accident, loss and theft ins.
[Galaxy S 4 Q&A, Help & Troubleshooting] solwretep:
What's MM ? I know k is 1000, M is million and mm is millimetre...

By the way my screen cracked. First drop ever from 2 feet on concrete. $120 for a new screen on Samsung service.

Skickat från min GT-I9505 via Tapatalk 2
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
I have the HTC One M7 and their are a few owners who have broken the glass/display when they had the phone in their pants pocket, and HTC do not cover this for free repair, so just be careful there not indestructible, my last phone was an S3 i just fancied a change.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] :
Thanks for an "unbiased" post Tinderbox

Seems like it may be an issue that will be around for awhile as the phones get thinner

Sounds like a very small % though. No consolation to those that have the issue--:(
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
I just wish i could afford both an HTC One and a Galaxy S4 :laugh:

John
[Galaxy S 4 Q&A, Help & Troubleshooting] :
kinda like having a Porsche and Ferrari :)
[Galaxy S 4 Q&A, Help & Troubleshooting] mileskl:
The exact same thing happened to me. I had the Samsung Infuse previously for 2 years. I carried it everyday in my front pocket with no case and had no issues. The screen cracked on my Galaxy 4S within 2 weeks. Let me know if Samsung does anything for you.
[Galaxy S 4 Q&A, Help & Troubleshooting] Euthye:
I wish the manufacturers didn't see the toughness improvements of each iteration of gg as a chance to shave fractions of a mm of screen thickness the phones are slim enough and I'd gladly swap .5mm thickness and 3g weight for decent durability until we get flexible screens.
[Galaxy S 4 Q&A, Help & Troubleshooting] valentinrascu:
This is my antidote for structural problems
[Galaxy S 4 Q&A, Help & Troubleshooting] daniesq:
5 Day Old S4 w/ same issues

Hello all,

I felt the need to respond to this thread. I am a big Samsung fan - I own a Galaxy Note 8 (purchased yesterday), a Galaxy Note 10.1, a Galaxy Tab 8.9, a Galaxy S3, and the Galaxy S4. My first Galaxy phone was the S2.

Five days ago, on June 21, I purchased an off-contract Galaxy S4 SGH-i337, Black, 32GB from my carrier, AT&T, here in Houston, TX. It is not in a case nor does it have a screen protector. (I was in the process of looking for one from Amazon.)

Last night, I fell asleep on the couch. My S4 was on a table beside the couch, and I (pathetically) fell asleep clutching the tab. When I woke up at 3 a.m. or so, I picked up the phone from the table and checked my messages, then I put the phone in the front pocket of my jeans, which aren't tight but not loose, either, and walked to my darkened room (about 15 steps or so). I plugged in my tab first and laid it on my bedside table. Then I plugged in the S4 and laid it on top of the tab. I then went and locked up, etc.

That took me a few minutes, and by the time I got into bed, I was awake again so I decided to send a quick email. When I pressed the the standby button, I got nothing but some colored lines at the top of the display. I figured it was a software problem and did a battery pull. I was surprised when that didn't do the trick, so I got up and went into the bathroom so I could turn the light on without waking up my husband. The phone looked pristine - glass intact, absolutely nothing wrong with it.

I was mystified. Upon turning it to catch the light differently, I could see a very faint crack under the glass, near the standby button. (I'm a long time lurker but haven't posted a lot so apparently I can't post a photo yet. I am daniesq on Google+ and I've posted a public photo there, if you'd like to see.)

I have no idea what happened to the phone, but it had to have happened in the very short window between me checking my messages and walking into my bedroom - again, only about 15 steps.

Like I said, I am mystified and frankly, really disappointed. I carried my Galaxy S3 and Galaxy S2 in my back pocket. I don't remember the case I used for the S2, but I used just a slim BodyGlove TPU case for the S3. (I've been sliding the S4 in the front pocket of my purse while I was looking for a case.)

I've read every post on this thread, and it seems to me that for those of us with intact glass but a broken AMOLED, I am seeing the upper right-hand corner (standby button area) being mentioned. I don't think that the S4 as a phone is flawed, but I do suspect a manufacturing defect.

Hope this info helps provide additional clues for our mystery, and if I've left out anything, let me know.

Best regards,

Danielle Bourgeois

Houston, TX
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Updated list. 41 cracked AMOLED's and 6 "other." Some people aren't being specific when they say "cracked" and in those cases I'm adding it to the AMOLED count so it might be a bit inflated.

Hendrickson (OP)

raidenuk

beatmag (discoloration)

jdashford

scriptx

pitapart

murrowxda (AT&T)

Shadowcash ("friend's broke")

greenandroid.sb

_Supernaut

zoroko

blader0109

nevillejb75

Ace 272

epsilon8888

SSTaLoN

kuribo67

danniibxn

Toshanda (screen died)

minipcpro (YouTube video)

saspi

saspi (broke again after repair [drop])

mmessina

AMDERS17 (AT&T)

SAShady (Sprint)

ostrow30

Trax_

LadyDiana0265

XsonicX

Gash128

TeeeJaay ("friend" - GG3 cracked, not AMOLED)

rallyfan1986 (GG3 cracked, not AMOLED)

glynnd

tricki

SATAN999

asorsa

vassalle

ynr (GG3 cracked, not AMOLED)

Davidesan

johncros

kblevins1985

jamieridler

xenoninja

astbok

solwretep

mileskl (GG3 cracked, not AMOLED)

daniesq
[Galaxy S 4 Q&A, Help & Troubleshooting] surfsanctum:
add one more

Add yet another (48). I checked my phone before I left work, placed it in my front pocket. Got home, checked phone, no screen. I wasn't phazed, as the phone was less than a month old I drove to the store for a warranty replacement. They say no because it is physical damage. Again, no damage to any surface, but the amoled beneath is cracked near the sleep button and across.

I checked the local repair shop for the cost of repairs. They new the cost right away, $370, as some other guy (49) had just come in the day prior for the same thing.

I intend to attempt Samsungs warranty repair facility. Wish me luck...
[Galaxy S 4 Q&A, Help & Troubleshooting] mkrmec:
If the AMOLED is cracked and GG3 isn't... shouldn't be that covered by the Samsung Warranty? I mean... every defect on the inside of the phone is covered by warranty (except liquid damage), and since this is the the amoled screen is under the GG3 and that qualifies as inside the phone... it should be covered by the warranty.

Logical?
[Galaxy S 4 Q&A, Help & Troubleshooting] Ronis_BR:
Last weekend I had a problem with my GS4 screen.

A kind of stain appeared at top left of the screen.

The AMOLED screen is perfect, there isn't any noticeable damage to it.

Gorilla Glass is fine also, not a single scratch.

It seems like a liquid (but it isn't), if I press and hold, the stain disappear and suddenly appear again with the same shape and size.

I went to a Samsung Customer Service and the technician told me that he has never seen something like this.

Thus, I asked for repair and they will analyze if the warranty will cover.

Did anyone see something like it?
[Galaxy S 4 Q&A, Help & Troubleshooting] natsureg:
The same thing happen to me too; I am a big Samsung galaxy, I had the s3; nothing ever happened to the screen. However after almost one month, the s4 screen cracked. I judt do not understand how a pricey phone can be so fragile; it reallt worries me since i have to pay for the repair.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
No. GG3 is more resilient than the AMOLED panel so the AMOLED panel's more susceptible to breakage; even in a fall.

I'm not picking on you, just using your quote as an example. You're the umpteenth person to say "but my previous 'X' never cracked." Whether or not someone did or didn't break their previous phones is a pretty irrelevant stat. Phones can survive 6' falls on to concrete and the same phone can be killed by a 2' drop on a wooden floor. How they land has a lot to do with how they fair. It's like saying "I owned five previous BMW's and never had an accident and had one with my new one after a week."

There are posts from a lot of users that have dropped and flexed their SGS4 without a problem. So something's wrong with what appears to be a very small percentage of devices.

That

is different from people’s previous phones. As for how anyone’s SGS4 does against their previous phones in a drop that's up to fate.
[Galaxy S 4 Q&A, Help & Troubleshooting] ynr:
Did anyone got repaired the glass on I9500 model in US. whats the cost involved? Samsung says they cant repair this model in US.
[Galaxy S 4 Q&A, Help & Troubleshooting] jody2k:
I dont think its because of a fault on device it think breaking screen has more to do with bad luck, which angle he falls and on what sort of material.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Look in one of the Exynos sudden death threads in the SGS3 or N2 forum. There's a company in TX that was repairing international phones. I'm sure they'd also do displays.
[Galaxy S 4 Q&A, Help & Troubleshooting] 4qman:
Sorry to hear about the damage. I have a friend in a similar situation.
[Galaxy S 4 Q&A, Help & Troubleshooting] MezManiac:
Same thing just happened to me. Put the phone in the front pocket of my basketball shorts, went for a 5 minute drive. Then got out and went for my s4 to take a picture, and found the phone unresponsive. I noticed that the glass was not cracked but the amoled underneath was.

I have not dropped my phone once and have been careful with it since day one. Also, I might want to add that I had a spigen slim armor and a screen protector on the phone.... this is such a shame and very frustrating.

So OP, what was the result of your situation? did samsung finally give in and cover it under warranty?

Also I was rooted, is there any advice one might have about restoring the phone to stock without a working screen??
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Is it a carrier phone? If so, it's their call. If it's an import Samsung U.S. won't repair it as they don't work on grey market phones. Someone said they didn't talk about the crack, just that the touchscreen wasn't responding and Samsung repaired it under warranty. You might want to try that with your carrier (assuming it's a carrier phone).
[Galaxy S 4 Q&A, Help & Troubleshooting] MezManiac:
Good idea. The phone is a Tmobile but i was running an AT&T rom. I talked to tmobile about it and they said it probably won't get covered under the samsung warranty and refered me to the insurance thing that I had on the phone. this would require me to pay 150 dollar for a newely refurbished one... kinda sucks and wanted to check here since tmobile reps dont always know what they are talking about and the best thing to do. I will definitely got to another tmo and give this a try, and also call but samsung with this.

Would anyone know how to get back to stock without a working screen? or do you guy think this doesnt really matter since it is a hardware issue?
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
There's some instructions somewhere that explain how to abort a s/w update mid-stream so that the s/w becomes hosed and they can't tell what was originally running on it. Do a search on the N2 and SGS3 general and dev forums. Your best be is to work with T-Mobile over the phone rather than the store. They can't see what you're describing and will take you at your word. If you decide to fry it you'll have to change your story to "it's not responding at all."
[Galaxy S 4 Q&A, Help & Troubleshooting] MezManiac:
Im having trouble finding this. can anyone link me to this forum?

also do u guys know if there is a way I can get my android display on a pc to make things easier? IK there is SDK but Im not entirely sure if you can manage my phone from the pc. i think i need this since i think my touchscreen is unresponsive at this point.

thanks mez
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
So whats the tally up to now? 51? I feel bad for all the people experiencing phantom cracks, I would probably flip out if my phone spontaneously cracked in my pocket.

Has anybody dropped their S4 and had the AMOLED crack and not the GG3?
[Galaxy S 4 Q&A, Help & Troubleshooting] ohraii:
Aw, man. I just ordered mine. :( I'm going to be so paranoid. I'm a girl and only put my phone in my back pocket.

Sent from my Ancient Atrix 4G.
[Galaxy S 4 Q&A, Help & Troubleshooting] cputoaster:
Just as a "me too": I had lots of phones (I am a developer), all the Nexus, all the Galaxy S[1234], iPhones, whatever and never had a problem with a cracking screen until 2w after getting my S4... True, I dropped it (from around 50cm), so its my fault, but I also dropped the others, often from higher up. It might be just bad luck, but it has a certain probability to actually be more fragile than the rest.
[Galaxy S 4 Q&A, Help & Troubleshooting] RNAIL:
Screen cracked here as well. Had the phone for less than 10 day and I had the phone was in my pocket, I leaned across the desk and my weight was on the phone, but nothing real serious. And when I pulled my phone out there was a small crack. I guess I bent it too much or something.

Regardless, it is bull****. Ive dropped my HTC Incredible from two stories, it was always in my front pocket, and it didnt break until just recently when it dropped it flat down on the screen pretty hard.

Would not recommend a Samsung phone like this. Perhaps the new S4 Active will be stronger. It works perfectly otherwise, and none of the colors are screwed up fortunately, so Im looking for a cheap screen repair.

This guy on ebay is charging 65 bucks but I don't know if I should trust it.
[Galaxy S 4 Q&A, Help & Troubleshooting] lore-mordred:
Front Pocket Ghost Crack

(Tmobile Galaxy S 4 M919)

I have the same issue. I never dropped my phone, and never had any issues with it. I work IT and am constantly climbing under desks and pulling out machines, or replacing hardware. The day was almost over, so I pull my phone to check the time, and Behold this crack under the glass. I do not put my phone in my back pocket and I do not sit on my devices.

Besides that, the phone is pristine as the day I purchased it. Not a scratch.

I am really upset about this. The manufacturer and Tmobile claim its "excess force", "You dropped it" or "You sat on it". This is unacceptable since the phone is meant and developed with common day use in mind. I have had HD2's, Galaxy S2's and non of these ever had these issues. The only problem I ever had was wear and tear on the Digitizer or the Hard Keys. Which is acceptable and a $10 repair.

And the excuse that "It is not meant for your pocket" is a total crap shoot of an excuse, since no where in the purchasing clause, does it say, "DO NOT PUT IN POCKET". If they had a disclaimer like that, I would have walked away and bought another phone that was meant for Human Use.

I am really upset since this was 11 days into buying the phone. It hasn't even cleared the 30 Day policy, and I am not going to pay $175 for a defective device to be replaced.

/End Rant

So, add me to the list. I am in the United States>California area.

I am looking into the BBB (Better Business Bureau) to file a claim and get a replacement or my money back.

if someone has information of a Case that is active in the US or Global, please send me a link and I will sign it to file a complaint.

Cheers guys.

Note: this was the only thread I found it top searches so I added my comment here.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
As far as i am concerned if the top glass is unbroken and the display has cracked underneath, then it`s a manufacturing defect.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] noideaforusername:
Why exactly? Just because the top glass is there to protect the LCD doesn't mean the LCD can't break without the glass on top. What if it was plastic that protects the LCD? What would you say then?
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
That`s just my opinion, and i expect most people will agree with me, lets wait and see.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I don't. Since the SGS4's the first device to use GG3 there's really nothing to compare it to. In previous pics you can see how flexible GG3 is. The Butterfly S is coming out this summer with GG3; let's see how it fairs. I think a ton of people with cracked AMOLED's and unaffected GG3 panels will agree with you though. But that's hardly an unbiased audience. And I'm taking everyone here at their word when they say "it was fine and then it wasn't." Objectively, they aren't exactly an unbiased audience either. There are plenty of posts from people who have bent, flexed, and sat on their SGS4's without issue. So whatever "it" is doesn't affect all devices equally.
[Galaxy S 4 Q&A, Help & Troubleshooting] noideaforusername:
Don't forget he have HTC one, maybe it has something to do with his opinion ;)
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
I can see your kidding, but there are a few people with htc ones that have also cracked the screen while having their phone in their pants pocket, as i have already mentioned earlier on in this thread, so it`s not just an S4 problem.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] noideaforusername:
I agree that phones shouldn't crack in the pocket. But this isn't what you said.

Sent from the octa planet in the fourth galaxy
[Galaxy S 4 Q&A, Help & Troubleshooting] ipsthorne:
My wife's broke same way

My wife's phone died the same way, She's a dialysis Patient and on the kidney waiting list. If she can't carry her phone on her all the time then it's not a good phone. Samsung won't repair it (They offered a reduce cost thats it) and over and over again told me how my warranty is void. I asked how she should carry this phone and they had no answer .... Funny thing Is I can't seem to find the HTC guys having this issue. My galaxy note is in my pocket every day no issues.

At the ATT store I stood on my note's screen and no problems. The S4's attempt at weight reduction has comprised the durability. :eek:

I've posted on there facebook page and even paid to promote it. If Samsung doesn't step up I plan on contacting a lawyer about a Class action law suite. If your interested please email me your storys

bill.hatzer AT gmail

Thanks.
[Galaxy S 4 Q&A, Help & Troubleshooting] ArneFW:
What was the discount Samsung offered?

I'm having the same problem, I contacted the Better Business Bureau
[Galaxy S 4 Q&A, Help & Troubleshooting] ipsthorne:
70$ But I was not going for that yet, I want it done for free and I'm affraid if i agree to anything I will lose the option to do a class action.
[Galaxy S 4 Q&A, Help & Troubleshooting] hendeeze:
add me to the list.

Amoled broke in my front pocket. Gorilla glass is fine. Had both a screen protector and a neo hybrid case on it. Nothing else in my pocket. I don't wear skinny jeans. I literally had it on my desk, put it in my pocket. went to my car which is about 50 feet away. took it out of my pocket and put it on the front seat. And when I went to check the time, it was broken.
[Galaxy S 4 Q&A, Help & Troubleshooting] jody2k:
Space between glass and amoled is significaly less than its previous models, it looks also thinner. also the screen is bigger with same size of casing (s3), so less edges also means less protection. so thats maybe the reason its more vurnable to lcd screen cracks because of pressure when its in front pocket. Yeah well its a matter of bad luck but anyway be careful...
[Galaxy S 4 Q&A, Help & Troubleshooting] JC604:
add me to the list too.

amoled was in my loose fitting pants, put in my pocket and went in to the house from the vehicle and by the time i went inside to check the phone it had already happened. My glass is perfect and no flaws. Only had the phone for 1 week... really disappointed in spending so much money on a new phone only to have this happen with out physically dropping the phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] ArneFW:
What did you do to get them to reduce the price?
[Galaxy S 4 Q&A, Help & Troubleshooting] iivisionii:
It seems to me that everyone who has had this problem gets it within the first 1-2 months. Out of curiosity, has anyone had this cracking occur after let's say 2 months of owning the phone. If not, that would indicate to me that the phone simply couldn't handle any type of stress from the beginning and failed quickly, leaving others that don't have the fault working without problems.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
Maybe it would be worth buying third-party insurance to protect you S4

Protect your bubble gives the S4 a premium of £6 a month is it worth it?

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] aarontbrooksjr:
I had mine for a whole 4 days before it broke in my pocket, 3 the mobile provider is trying not to give me a replacment.... looks like i got screwed