yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] HighLife:
I see lots of people talk about heat. Im wondering if its getting hot enough to damage the screen. I mean, how much heat do you think it can handle?

Anyone have any specs on the OLED?
[Galaxy S 4 Q&A, Help & Troubleshooting] girish_uce:
Thanks for collating the screenshots. Maybe we can send a group email to the Samsung CEOs office and see what they have to say.
[Galaxy S 4 Q&A, Help & Troubleshooting] Gboss01:
As per an email I recieved the following countries will have this available, sorry but Malaysia isn't listed below :'(

South Africa

Nigeria

Kenya

Ghana

Senegal

Sudan

Tanzania

Ethiopia

Namibia

Zambia

Mauritius

Uganda

Cote d’Ivorie

Angola

Botswana

Mozambique

It looks like mostly African countries.
[Galaxy S 4 Q&A, Help & Troubleshooting] jjpro45:
It's frustrating to me to read this. I've got this phone since 2 weeks and it's now on sale. Bye bye Galaxy S4...switching to Xperia Z before it's too late
[Galaxy S 4 Q&A, Help & Troubleshooting] Kuchma777:
I dont know if i was lucky or not,BUT

Called Samsung mailed it to them.

Same day they received it, got fixed.

Being shipped back to me as i type. :D:laugh::)
[Galaxy S 4 Q&A, Help & Troubleshooting] windozeanti:
I have being using my phone for about 4 months. Touch on wood, the screen is still fine. I will get the Sony Xperia Z1 if I were you.
[Galaxy S 4 Q&A, Help & Troubleshooting] mms6:
I have had my S4 for a few months now. I used the phone initially without a case and I wear jeans and track pants no problem. I also wore loose cargo shorts during the summer time, and again no problem.

If you are really one of those guys who want to protect your S4 because of the build quality, I recommend getting a

metal battery cover (blocks NFC and Inductive charging),

a Tempered Glass Screen protector

and use it with a dual layer case that has a softer silicone or TPU inner layer (like Commuter or Slim Armor)

I feel the Defender u se would actually put more pressure on the front screen glass due to the very stiff plastic used to make the inner layer of the.

Using a metal battery cover and a tempered glass screen can reinforce the S4's flex threshold. And couple it with dual layer case for even more solidness.

Try using the combo above, and then try to flex your S4s. The quality is unrivaled and will be hard as a pebble (S3 Pebble lol)
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Which number did you call?
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Thanks mate

Looks like it's only in your continent only. Lucky for you guys over there. Thanks for the info.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
Please like and share

https://www.facebook.com/pages/Samsung-galaxy-S4-damaged-OLED-panels/186280021554057

Thank you
[Galaxy S 4 Q&A, Help & Troubleshooting] DesireHDScreenorgasm:
If I carry my S4 without case in any trouser pocket it regularly happens that my screen get switched on and symbols are moved on the home screen
[Galaxy S 4 Q&A, Help & Troubleshooting] BladeKnight:
i put it on my cellphone pouch. front is nokia x2 and at the back is my S4. i just notice 2 days ago that my S4 gorilla glass crack at the right lower part portion. i have no idea. i take care of my things like a cradling a baby. anyone knows where to buy some genuine samsung s4 glass screen?
[Galaxy S 4 Q&A, Help & Troubleshooting] shaneveeg:
Samsung's (silent) response

As a follow up to my prior post this is Samsung's response.

*****

Ticket is pending status. Pending Reason: Add Standard Charge + LCD Charge

PHONE IS OOW BY CONDITION, LCD IS DAMAGED. NEEDS PAYMENT

*****

But they haven't reached out to contact me and tell me this. They got the phone on the 20th, and I happened to check that they reported the packaging condition was fair and it was off to the next step. I waited 5 days to hear from someone and never did. Just checked on it today and seems that later on the 20th they also determined that it was Out Of Warranty by Condition.

I'm about to call them and dispute that determination. Will post a follow up.

Moral: If you send your phone in, they do seem to move quickly on evaluating it. But they seem to leave it up to you to follow up in the event it gets stuck waiting for you.
[Galaxy S 4 Q&A, Help & Troubleshooting] liorbal:
WOW

I should keep my phone close (but not to close....)
[Galaxy S 4 Q&A, Help & Troubleshooting] omeryounos:
I have tried to flex a number of SGS4..conclusion the phone is quite flexible in comparison to SGS3 and Note 2...both of which I own and are rock solid...try it yourself with some display units...surely a flawed design, coupled with some small manufacturing tolerances and the screen starts breaking.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
too bad to hear that they are not willing to cover under warranty ...

But I don't agree with you on the profession of their technical supporter. I think they are professional to protect the benefit of their company, which they are probably trained so. They are also probably trained to let customer feel happy but not to get your problem solved. It is obvious an excuse

as he replied that escalating to others won't get different answers. You are not a tough man in this sense. If I were you, I will ask him to escalating

to someone who could make different decision based on your argument instead of accept their excuse.

I have experience with "3" in Denmark some years ago. The person I contact initially won't accept my argument and insisted that there was

absolutely nothing could be changed. After several call, I write an email to them and decided to go for the consumer authority. I got call

from them some days later and another person contacted me who accept my argument completely.

I don't know in your case a formal letter will make some difference.

---------- Post added at 07:49 AM ---------- Previous post was at 07:45 AM ----------

just tried it. it did scared me a bit. I could hear the cracking noise .....

BTW: my s4 is not cracked yet....Hope it will never....
[Galaxy S 4 Q&A, Help & Troubleshooting] teetu:
that bad .... I think i should get good case so the screen is protected...
[Galaxy S 4 Q&A, Help & Troubleshooting] shaneveeg:
There are reports in this thread of people having the same problem while the phone is in very highly rated cases like the Otterbox Defender. In fact I think I read one where the phone broke in this way WHILE putting it in the case!

I imagine that a case might make it less likely to break from flexing, but it seems to not be a complete solution. ]

Also, flex may not be the only way these are breaking. Some reports have been of it cracking while charging or while just sitting on a table. Perhaps the crack started from something before that and then just advanced while sitting. But it's not clear.

---------- Post added at 03:32 PM ---------- Previous post was at 02:56 PM ----------

I called Verizon support to see if they had any options for me and to get an idea of if this is something they are seeing a lot of.

The one rep I talked with said that she had not heard of this specific issue where it just broke while in my pocket. But when I described the LED crack with no outer damage she talked about how it's common enough on smart phones to get pressure cracks from some level of pressure on the front that the rest of the phone can handle but the LED glass can't. When pressed she said she didn't notice it being a bigger problem on my model of phone.

But she also called it an S3 a few times and I corrected her. Either way it seemed that from her perspective this is not a giant issue with the phone, which is surprising considering how easy it is to crack them. That's just one helpdesk person though. So hardly a great data set.

She said that if Verizon were to take the phone and send it in for repair, Samsung would not cover it for them either, and they would charge me $300. Considerably more than the $175 through Samsung. She also said that the deductible on the insurance I don't have would have been $99 anyway.

Checking with Amazon next since I bought it with them. It's been about 90 days, so I don't expect much. But I want to try the easy options before jumping to BBB or some other consumer complaint route.
[Galaxy S 4 Q&A, Help & Troubleshooting] teetu:
Damn thats expensive ...

when i got my S4, i got one year screen replacement warranty and s4 cover free with it (Samsung India).... Hope they did have the same kind offers with your purchase in amazon ...
[Galaxy S 4 Q&A, Help & Troubleshooting] RossFixxed:
That's an excellent point. It's been my experience across several manufacturers though. They push that sale and abandon their flagship fast. They release the latest thing too quickly and start on the next thing without evaluating the current generation's good and bad qualities. XDA alone should be a goldmine of feedback for the OEMs.
[Galaxy S 4 Q&A, Help & Troubleshooting] kkcz:
Same thing happened to my friend and I. Mine broke back in July after 35 or so days of ownership while in my pocket as I was driving/getting in the car. My friends phone also broke in his pocket while driving. I use an Incipio DualPro case, and my friend ran his naked. His broke first, but I still went ahead and bought the phone because it was on sale. Just recently I went to a AT&T device support center, and they want $175 before tax for a remanufactured replacement, needless to say, I passed on that offer. To this day this is the first phone I've ever broken. So now I'm back to using my Sensation for the next 2 years, but hey, it won't break as easily.
[Galaxy S 4 Q&A, Help & Troubleshooting] RossFixxed:
I completely agree. It seems crazy to me. Especially considering http://mobile.theverge.com/2011/08/15/samsung-hires-cyanogenmod-founder-steve-kondik/
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
WELL PUT shaneveeg! Couldn't have said it any better.

Sent my S4 in two days ago and received this e-mail.

*09/26/2013//12:43:27////Telephone//ASC*

9/26/2013 11:42 AM-Eliud: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

*09/23/2013//22:05:03//STAFL1089//Telephone//Customer*

1) Inquiry: Cx called in to get the E-lable

2) Steps Taken: Resent the elable ( corrected the email address)

3) Resourc

es used:

4) Additional comments:

5) Outcome:

This is the only info I received. I will update more later.
[Galaxy S 4 Q&A, Help & Troubleshooting] abubasim:
Rant written before taking meds now deleted.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
I have samsung tv (1) and screen (2) and tablet (1) they all have problem after sometime. I still bought the s4.

But my TV now is from sony and I am happy with it. For 1.5 year, no issue at all.

For white appliance, I dare not to choose samsung branded products. simens and braun are the sure choice.
[Galaxy S 4 Q&A, Help & Troubleshooting] shaneveeg:
Getting broken S4 back

Seems that between my 5 day delay in noticing that they were waiting for me to call them and pay for the repair, and the few days I've taken since calling to decide if I want to pay or keep trying to get the repair covered by warranty, I have run out the timer.

Just got a notice that they will be sending the phone back to me. Likely I'll have to send it back to them for repair. But at least this way I'll be able to take more photos and video of the phone for evidence when I join the class action suit that will hopefully happen for this product and others with similar patterns of manufacturer irresponsibility.

I mentioned earlier that all of the support at Samsung has been excellent from a customer service standpoint. I'll repeat that here. They have been very polite and professional and have tried to help in any way that the company policies allow. It is truly a pleasure to deal with support there.

My personal issue isn't something they are empowered to resolve to my satisfaction at first and second level support. And waiting for second level support was 25 minutes of hold messages. Those things are higher level company decisions made made with advice from accountants and PR specialists. The only problems I have with the company at this point are with the decision to put out a product that is more fragile than it should be for it's intended purpose, and the decision to charge the consumer when the device fails to stand up to normal use.

I'll have my broken S4 back soon. :)
[Galaxy S 4 Q&A, Help & Troubleshooting] Aviv943:
Hey. A week ago I hung up the phone from the charger. I had 97%. I put the phone in my shirt pocket. I turned the knob and walked down the stairs. After two minutes i took the phone out of my pocket that I received. I was amazed by the sight of the internal screen Broken. Samsung Israel refuse to take responsibility. They claim that can not be broken without a hit. Repair costs 300 dollars. I am a soldier who receives $ 100 a month and see the house once a month. Thank you Samsung.
[Galaxy S 4 Q&A, Help & Troubleshooting] Kjc99:
Mod Edit

Quote removed

Wow rude....... Let's try to keep it civil or are you just trying to extend your post count to 6 (this guy is just sharing his info like everyone else)
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Actually, with racist, nasty, flaming malice comments like this coupled with the fact this user has only 5 posts should be band permanently!
[Galaxy S 4 Q&A, Help & Troubleshooting] rl421403:
If you can't get them fix this under warranty then do not repair from them.

Go to some local vendor and you can get screen replaced for almost half of what Samsung is asking.
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
I'm in the same boat. It's going to cost me $200 to have mine fixed.

My phone also was sent to the Plano TX facility.

Standard Repair Fee	$0.00	$65.00

LCD Repair Fee	$0.00	$119.75

PBA Price	$0.00	$0.00

Sub Total	$0.00	$0.00

Tax	$0.00	$15.25

Total Cost	$0.00	$200.00

It's convenient that the cost comes out to be exactly $200. O_o

*09/28/2013//10:27:54//-------------//Telephone//ASC*

PHONE IS OOW BY CONDITION, LCD IS DAMAGED. NEEDS PAYMENT

*09/28/2013//10:27:54//-------------//Telephone//ASC*

9/28/2013 9:27 AM-Eddy ----------: Ticket is pending status. Pending Reason: Add Standard Charge + LCD Charge

*09/26/2013//12:43:27//-------------//Telephone//ASC*

9/26/2013 11:42 AM-Eliud ------------: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

*09/23/2013//22:05:03//STAFL1089//Telephone//Customer*

1) Inquiry: Cx called in to get the E-lable

2) Steps Taken: Resent the elable ( corrected the email address)

3) Resourc

es used:

4) Additional comments:

5) Outcome:
[Galaxy S 4 Q&A, Help & Troubleshooting] GreenLanternX:
Cost Difference

I wonder why yours was $20+ more than mine?

Estimated Repair Cost

Std. Repair Fee

LCD Repair Fee

Subtotal

Tax	: $65.00

: $97.00

: $175.37

: $13.37

Also, I'm curious how you guys have these ticket logs. I have a ticket # and an e-mail and it says, "Click here for status" I click on it but it just dumps me on Samsung's main website, could be that since they haven't received it yet that it's still not ready for any actual status but who knows.

Oh well as long as it gets fixed I guess. :confused:
[Galaxy S 4 Q&A, Help & Troubleshooting] Kuchma777:
Here is my.

I called regular Samsung support 1-888-987-4357.

*09/19/2013//17:24:55//0001773863//Telephone//ASC*

9/19/2013 4:24 PM-Sylvia Hernandez: The unit is shipped.

*09/19/2013//17:24:50//0001773863//Telephone//ASC*

9/19/2013 4:24 PM-Sylvia Hernandez: No hold amount

*09/19/2013//16:25:52//0001773863//Telephone//ASC*

9/19/2013 3:25 PM-Martha Munoz: QC Pass.

*09/19/2013//12:16:41//0001773863//Telephone//ASC*

phone came in with some scratches on frame

*09/19/2013//12:16:41//0001773863//Telephone//ASC*

9/19/2013 11:16 AM-David Ramirez: The unit has left the technician. SOLUTION: Replaced Component - Replaced LCD

*09/19/2013//12:16:35//0001773863//Telephone//ASC*

LCD was replaced

*09/18/2013//12:00:30//0001773863//Telephone//ASC*

9/18/2013 11:00 AM-Erasmo Hernandez: Accessory: BATTERY,CHARGEH,UNIT BOX

*09/18/2013//12:00:30//0001773863//Telephone//ASC*

9/18/2013 11:00 AM-Erasmo Hernandez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Did you pay to have your fixed?
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Was your crack location similar to mine?
[Galaxy S 4 Q&A, Help & Troubleshooting] Aviv943:
that exactly like my crack.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Ouch that hurts. Poor phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] GreenLanternX:
I had 3 faint cracks that went diagonally along the top left from the bottom of the Samsung logo to the power/screen on/off button. Again they were very faint and unless you held it the right way in the light you couldn't see it at all. I tried squeezing and bending the phone slightly to at least get some image or those streaks like you see in your photo but no luck.
[Galaxy S 4 Q&A, Help & Troubleshooting] Kuchma777:
No. I didnt have to pay.
[Galaxy S 4 Q&A, Help & Troubleshooting] H4rry1:
I to have an S4 GT-19505 purchased on 25/5/13 it's been well protected with a screen protector and rubber case with hard plastic backing from new. Last night 29/9/13 I put my S4 into my front left hand pocket to drive home but after getting home I removed my phone from my pocket only to find there was nothing but coloured lines showing in the top left hand corner there's not a mark on the front class but you could see a crack in the glass behind. It's gotta be a manufacturing fault after owning a mobile for over 20 years and carrying them around in my pockets I've never had a problem like this before. Anyone out there thinking about buying one of these phones don't waste your money think about something else I moved from owning 4 different models of iphone over to samsung and what a waste of money it's been. These phones are not fit for purpose if yours hasn't broken yet it's only the matter of time, so don't knock the people who are having problems because it could all come back to bite you!

My phones gone back to O2 for repair let's see what happens.

Back using an older iphone again at least I know the screen will keep working on it even with it being old!
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
If you haven't sent the phone off yet, PLEASE PLEASE take a picture of it! It would be nice to have documentation of this defect.

Something like this:

http://img.photobucket.com/albums/v650/sig753/GalaxyS42_2_zps579f605a.jpg

Or this:

http://img.photobucket.com/albums/v650/sig753/0356SamsungS4_zpsf2208c4a.jpg
[Galaxy S 4 Q&A, Help & Troubleshooting] H4rry1:
Sorry phone was sent of yesterday afternoon I called into a local o2 shop and the girl behind the counter sent it of for me never thought about taking a picture. I was worried about getting it away quickly as I had been told earlier in the day by O2 that if it was the lcd screen it could leak and cause liquid damage to the phone don't know if this is true or not.
[Galaxy S 4 Q&A, Help & Troubleshooting] iridaki:
The S4 does not have an LCD screen though. :confused:
[Galaxy S 4 Q&A, Help & Troubleshooting] royalvilla:
Right, mine went this afternoon. Got home from work. Put it down. Picked it up 5 mins later after an alert and it was gone. Always been kept in a Neo Hybrid case. I certainly baby the phone, never letting anything else in the same pocket.

Classic symptoms described in this thread.

There is a very faint crack in the OLED at the edge of the screen behind the glass - didn't notice this at first. I took a very poor quality pic on my tablet.

Gutted. Love this phone and even read some of this thread before I bought it, but decided to buy one anyway.

I bought it outright from O2 in the UK. Hope they'll fix it for me, but doubt it. I genuinely believe there is an issue with these phones, or a batch of them
[Galaxy S 4 Q&A, Help & Troubleshooting] H4rry1:
I didn't know what kind of screen was in the phone lcd or other wise.

Much the same as mine mate only difference is yours is cracked on the right where mine is cracked on the left hand side.
[Galaxy S 4 Q&A, Help & Troubleshooting] joshthegeek:
Samsung Galaxy S 4 Has Serious Design Flaw

I have a Samsung Galaxy S 4 (SCH-R970) from U S Cellular that is just over three weeks old.

Never dropped. Not a scratch, dent, ding, chip, etc on it.

Last night I left work and placed my phone face down on the passenger seat of my car. Before pulling out of my parking spot I received a text message, so I picked up the phone to check the message and only a .75 inch wide bar across the top would display. Upon close inspection I saw small cracks in the underlying OLED matrix next to the power button. There were no breaks, cracks, scratches or dents in the glass covering the display. Nothing struck the phone and it did not move on the passenger seat after I set it down. The car was never moved, so it could not have been jostled, bumped, or slid off the seat by the motion of the car. I literally placed it on the seat and picked it up a minute later.

U.S. Cellular and Samsung are both saying that it is physical damage not covered by warranty.

Whether or not it is covered by warranty is not the purpose of my post. There is very clearly an engineering design flaw in the Samsung Galaxy S 4. There is no reason a device should physically break internally with no obvious external forces applied. Samsung made a device with insufficient structural integrity to support the display AND/OR with insufficient separation between the sides of the device and the internal OLED matrix. It is a design flaw.

Samsung needs to reach out to their customers and resolve this issue before it turns into a class action lawsuit.

I'm going to pay the $US100 for "insurance" replacement under US Cellular's device protection plan. I mean, what else can I do? I can't even get a different model mobile phone without shelling out the full, non-contract, price. US Cellular offered me a $US25 credit on my next bill for my troubles, which is just an insult.

Attached are images of my Galaxy S 4 highlighting the internal cracks and what the display looked like powered on.
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Samsung is sending my phone back since I did not pay the $200 to have it fixed.

Which brings these questions to mind:

Why is it actually $200?

Why is there a price difference between my repair and others? It's the same repair.

Which facility are you sending your phone to be repaired?
[Galaxy S 4 Q&A, Help & Troubleshooting] vampyren:
TOTALLY agree, 50 out of 20+ miljon!!! Also out of these people i'm sure many half sit down and pressed down the screen with lots of pressure which is never ok. I personally always take the phone out of my pocket when i'm about to sit since its to big and i dont want to crack or damage the screen. With great power/size comes great responsibility (haha from spidy :D )