yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] jdashford:
Every situation is different and I don't wish to get involved in an argument about individual cases. In my case the phone broke too easily. I'm not denying breaking it but I was able to argue that if a phone that breaks in your pocket is not fit for purpose. If every S4 broke as easily as mine did people would be up in arms. My phone obviously had a defect in either the composition of the glass or the structure of the case. I posted on here to let people know that the default position of any phone store or manufacture will be to accuse the user of misshandling the device. The Sale of Goods Act requires them to prove this (but they are not about to tell you that and most store assistants have never heard of it). If your phone has absolutely no external physical damage then they are going to have a very hard time proving this. I strongly believe that you should only refere to this act when you genuinely feel like you have been given a faulty product. People who drop a phone and scream "defect" are effectively committing fraud.
[Galaxy S 4 Q&A, Help & Troubleshooting] murrowxda:
Other models too. Mine is an I337 and it broke 6 days after buying it from normal use, carried in my front pocket with no case. Only the OLED cracked. Luckily Samsung replaced the screen under warranty. I had to call and talk to the technician's supervisor, but he agreed to do the repair for free.

Samsung should really have to prove that a phone was abused to deny a warranty repair. It shouldn't be the user's responsibility to prove his phone was not mistreated. The little white sticker behind the back cover is what Samsung uses to prove water damage... Maybe they need something on the back of the OLED that indicates excessive stress?

Manufacturing defects are rare, but they happen. It shouldn't be the user's responsibility to cover the cost of a defect.
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
mine was a White i9505. Made in Korea.
[Galaxy S 4 Q&A, Help & Troubleshooting] Skrazz:
I went with a stiffer case and squaretrade warranty on my S4 because of this thread. So far so good.

Sent from my SCH-I545
[Galaxy S 4 Q&A, Help & Troubleshooting] hotdog32836:
That was the biggest waste of time ever spent creating a pointless post

Sent from my SAMSUNG-SGH-I337
[Galaxy S 4 Q&A, Help & Troubleshooting] gemini002:
You actually read it ?:what:
[Galaxy S 4 Q&A, Help & Troubleshooting] puremind:
What good are my words if they are not followed by an illustration of what it means to be skeptical as opposed to an idealist? :highfive:

You couldn't have played more into my game and I couldn't have wished for a better illustration. Admit it, you did It on purpose to further my cause!
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
The likelihood of them being read and followed will go up exponentially if you use fewer of them and keep your point concise. ;)

And publicize what? About 18-24 cracked screens being reported with no validation that they weren’t user induced (not accusing anyone) somehow other than those with broken screens saying they cracked on their own? There are always cracked screen threads for every device. No manufacturer I know of makes any statement about what a devices display should endure before it cracks other than mentioning their use of Gorilla Glass.

And this if from Corning…

Can I break Gorilla Glass?

If subjected to enough abuse, Gorilla Glass can break. However, Gorilla Glass is better able to survive the real-world events that most commonly cause glass to scratch, chip, or break.​

SquareTrade tested the SGS4 against the SGS3 and iP5. It’s breakability score is a ½ point lower than the SGS3 which shouldn’t be shocking because its thinner, lighter, and has a bigger display with less bezel.

And in a survey they did the iPhone with a breakability score of “5” experienced a broken display ratio of 1:3. So if that’s acceptable, why are people freaking out about a handful of SGS4’s (or One's, or SGS3's, or XZ's, or N4's) out of millions sold that have cracked displays?
[Galaxy S 4 Q&A, Help & Troubleshooting] puremind:
I want tenacity. Not interested in low return converts :) Besides it is down to personal style. Some people are convinced by rationale, others by numbers, others by succinctness, others yet by passion. There is no single form of communication that is adapted to every man.

Human brains are very different from one another.

But what is an ocean if not a countless amount of drops? Let the numbers aggregate. The beauty of propagation is that correlates with the strength behind it. We don't have to worry about this. Each should play his role.

My approach is not to put blame but to allow for improvements to happen faster. People should freak out to the extent that this is happening to them. This is good for everyone. Again, just let the numbers aggregate on their own.

If everyone who has this issue remains silent, then how would we know about the true extent? I encourage every customer who feels wronged to say it. Masses are the best revelator of truth. That's what mass prediction theories teach us.

At the end of the day, manufacturers are attentive to their sales revenue. By favoring perfect information we allow better brands to soar faster and worse brands to decline sooner (unless they react). We cause progress to happen faster (not to say that one aspect is all-powerful, again, aggregation creates the whole picture).

It is infinitesimal at the individual level but immensely stronger at the collective level. Why should we forsake our individual power to influence designs for the products we love? We cannot influence numbers, all we can do is vary our own individual intensity.

It is when we forsake our own freedom to vary our intensity that we become prey to mass advertising. A world where poll results correlate almost exactly with a money spent on a political campaign rather than with the sanest path for the future, where cash abundance allows companies to indoctrinate masses, making them numb and oblivious to the flaws of their products for extended periods. Just because society is pre-ordained and law is not on our side today doesn't mean we can't curb it.

History has taught us that the power of a the few is always precarious. Go really bad and you will immediately be hit hard by the masses. So far Samsung has only gone a tiny little bit bad, nothing major (frailty, software issues, low internal storage vs. market).

But if people don't like it, then they have my blessing to say so. If we prefer more robust devices, then let's say so. This will precipidate progress for us all.
[Galaxy S 4 Q&A, Help & Troubleshooting] jdashford:
This is very true, if a company treats you badly chances are you are not alone. If its a huge company with millions of customers it could be a huge problem that people are just excepting as norm. In today's connected world it only takes a few people to make the situation go nuclear. Antenna Gate only kicked off because the influencers got behind it. Most people would just suck it up as "one of those things". If a major tech publisher printed something about a major concern with the S4 screen it could potentially turn into a huge headache for Samsung. I genuinely think my phone was faulty so hopefully this isn't a problem in every s4 out there.
[Galaxy S 4 Q&A, Help & Troubleshooting] fernando sor:
Haha did you just advise someone to use less words in a post?
[Galaxy S 4 Q&A, Help & Troubleshooting] Shadowcash:
S4 will break in your front pocket

Happened to my friend yesterday. Got in his car with the phone in his front pocket (phone is in a case)got out a few minutes later screened cracked. I googled it and it led me here. They won't replace his. Lets just say he got pretty upset in the AT&T store. I bet this is more common than people think.
[Galaxy S 4 Q&A, Help & Troubleshooting] findme:
I would like to invite everyone to join our group on FB so we can spread the word to as many ppl as we can. They deserve to know what is going on with those phones. Thank you...

https://www.facebook.com/pages/Samsung-galaxy-S4-damaged-OLED-panels/186280021554057?fref=ts
[Galaxy S 4 Q&A, Help & Troubleshooting] View92612:
Thanks for sharing. I almost bought an used S4 on craigslist(it's in a very good like new condition) but decided not after seeing so many people having the issue. This greatly affects the resale value as it is even riskier for people who buy used phones without warranty. It may not happen but I simply cannot take the risk even though the price is very attractive. I'm likely going to get the LG G2 instead as my family members have 3 very solid LG phones. (Nokia 710 made by LG, Nexus 4, and Optimus G Pro) I hope if enough people report this you guys would get a reasonable response from Samsung...

Thanks and good luck...
[Galaxy S 4 Q&A, Help & Troubleshooting] concesca:
Luckily i never put my s4 in my pocket :)
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
It's obvious you haven't read every single post.

Putting the phone in "your" pocket isn't the issue.

The S4 has a defect and we are addressing it.
[Galaxy S 4 Q&A, Help & Troubleshooting] medo2_0:
look am pretty sure the it's a heat problem cuz the phone gets so hot on the top of the screen so i think the problem is with samsung

now when my phone gets burning up... i'll be afraid that its gonna crack my screen :(

i hate you samsung :crying::crying::crying:
[Galaxy S 4 Q&A, Help & Troubleshooting] sirdj:
Here in Australia, my service providers charged me 258 Au$ for repairs. Even though there was not a scratch on my phone from a bump or drop(the screen cracked in my pocket), Telstra insisted that it was physical damage requiring out of warranty repairs.

This was one of those times that I wish I lived in China.

This will be the last Samsung phone I will use. Its Sad considering I bought both the S2 & S3, will probably try Oppo next.
[Galaxy S 4 Q&A, Help & Troubleshooting] joaopintopablo989:
Cracked AMOLED screen

I have never dropped my phone or anything of that sort and my screen somehow mysteriously cracked, I really pampered this phone like no other and to me it seems like a design issue, now I have to spend like $230 to get this phone repaired, utter nonsense. I think I might as well purchase some other phone and I only had the phone for like 3 months.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Hey guys, I am starting to wonder now how many people with cracked screens also have the bad battery issue?

It wouldn't surprise me if the swelling battery issue is the root cause.
[Galaxy S 4 Q&A, Help & Troubleshooting] Kjc99:
How do we tell if our battery is swelling..... Does it actually look misshapen? And also how hot are ppl phones getting? Using system tuner cpu temperature I get 35-45c while browsing and any where from 50-62c while gaming the phone does get warm near the top but I thought it was somewhat normal
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
If the battery is swelling it will start to expand in the middle and will look fat.
[Galaxy S 4 Q&A, Help & Troubleshooting] adeelraj:
Rotate ur battery on flat surface like marble tile or glass

If it rotates freely than it has swelling indications.
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Oh btw if the serial number on the battery starts with BD then there is an extremely good chance it is or will be stuffed.
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
Phone very weak, just broke, no idea how it happend

sorry, could not resist :angel:
[Galaxy S 4 Q&A, Help & Troubleshooting] ranger4740:
Tight jean syndrome me thinks 2 sizes too small!
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Lol. The battery imploded.

sent from my sm-9005.
[Galaxy S 4 Q&A, Help & Troubleshooting] Jsyme222:
My s4 has been dropped many, many times with my Otterbox on and not one f*ç* has been given :)
[Galaxy S 4 Q&A, Help & Troubleshooting] simonkingit:
Yeah, I have an S3, I've dropped mine loads of times, and never broken the screen or anything on it. Only dented the silver ring around it, still works 100%. But I have a bunch of mates who all have the s4, many of them have dropped their phones, and they've all broken their screens.

I think there's seriously something wrong with the s4 too!!
[Galaxy S 4 Q&A, Help & Troubleshooting] AirCheng:
This happened to me a few days ago.. Im extremely frustrated because I have never dropped my phone and have no idea how my AMOLED screen cracked while the outside display glass is completely fine.
[Galaxy S 4 Q&A, Help & Troubleshooting] molyomen:
Omg
[Galaxy S 4 Q&A, Help & Troubleshooting] Maximum-King:
So dont wear skin tight jeans:o
[Galaxy S 4 Q&A, Help & Troubleshooting] alex_maistoru:
I cracked mine..

The monstrosity happened to me today:(( just a fall and the glass has a flower on it.. mine had the s-view cover but was hit on the tiny frame above the erarplug, very fragile and thin glass and pretty expensive, also the little frame cost almost as the glass layer of the screen..

A full warranty would have been only 3$, a small price for just 2 months use..
[Galaxy S 4 Q&A, Help & Troubleshooting] alex_maistoru:
Anyone changed the glass? It is a diference? At the service they told me that dust may come under glass:eek:
[Galaxy S 4 Q&A, Help & Troubleshooting] Skipjacks:
That is just good advice for everyone....regardless of if you keep your phone in your pocket or not.

Sent from your phone. You should be careful where you leave that thing.
[Galaxy S 4 Q&A, Help & Troubleshooting] szczeslaw:
I also think this is a root cause.

Come one - if it was about weak glass or something, one would have cracked GLASS, and not the screen itself (or at least not ONLY the AMOLED panel).

I have seen a report, that swollen battery caused screen to be bend to the outside. This can easily break your AMOLED panel, and given Gorilla Glass is a bit flexible, it will stay untouched. Just like in most cases from this topic.
[Galaxy S 4 Q&A, Help & Troubleshooting] jacoblam:
There is such as thing as a glass screen protector. Just google it. I think its worth it.
[Galaxy S 4 Q&A, Help & Troubleshooting] xtrustkillx:
Last week i forgot my phone in backpocket of my jeans while i was driving. Aside of realy unconfortable ride no damage was done.
[Galaxy S 4 Q&A, Help & Troubleshooting] Neuro-mike:
This has happened to me twice now

I have experienced first hand the cracking of the AMOLED screen under the Gorilla glass. Exactly one month and two days after I had purchased the phone (also after the release on the Verizon network) the problem occurred. The phone was in my front pocket when I got in the passenger seat of a car. A few minutes later it was no more. I fought with the men on the other end of the phone at Samsung, they assured me that it was user abuse that caused the crack. Very unfortunate I was, I payed a hundred something dollars to get the phone fixed.

Once again today my phones AMOLED screen is cracked. One minute texting and setting my otterbox covered S4 on the table, and the next when I picked it up was broken. I can say that the crack is in the EXACT SAME SPOT as before, and shows the same pattern or 'crack-ness' Sadly I can not afford to have my phone sent back in to get fixed.

I laugh now thinking that when the problem occurred the first time I came up with excuses (the door must have come in contact with the phone when shutting it, or the seat belt must have struck it) to think that it actually was my fault even though I knew it wasn't. Sadly both times the phone has both a screen protector and an otterbox.

It makes me feel better that I am not the only person this has happened to, the first time it cracked I could not find anyone else that shared the same problem as me...at least I know I'm not going crazy and thinking little phone Gnomes are coming around when I'm not looking and breaking my expensive items.

Sorry for writing a short novel, hopefully this will help to others reading.

-Mike
[Galaxy S 4 Q&A, Help & Troubleshooting] AUHHZUMA:
Post photos.
[Galaxy S 4 Q&A, Help & Troubleshooting] Chillzone:
My 9505 have taken alot of beating...

I have dropped it down stairs, in concrete and on ride in the wall (anger -.-" )

Somehow, it surprising it still lives... Im amazed!

But yeah, i've been lucky. Very lucky..
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
I just went to a indoor trampoline park and kept my s4 in my zipped up shorts pocket and no issues whatsoever.
[Galaxy S 4 Q&A, Help & Troubleshooting] kiwijar:
I dropped my S4 on the corner of the screen twice in a row, only cracked the screen the second time.
[Galaxy S 4 Q&A, Help & Troubleshooting] Natan868:
dropped at the floor 1Meters no problem, no casing or protector, only screen protector
[Galaxy S 4 Q&A, Help & Troubleshooting] xvital:
maybe your jeans pocket is small :p , i am with you samsung need to change to aluminum
[Galaxy S 4 Q&A, Help & Troubleshooting] AKaushaL:
Re: Brand new Galaxy S4 "broken" for no reason.

My S4 screen broken too without any reason after mere two weeks. Now i have to pay to samsung again some $200 for continue using this phone. if anyone had suffered this after S4 screen replaced or it happenes with originally shipped screen ??
[Galaxy S 4 Q&A, Help & Troubleshooting] Brooklynsour:
Can someone help me I have similar dilemma made post http://xdaforums.com/showthread.php?t=2581758

With details.... Thanks to anybody who takes time to try and help appreciate

Rooted mf3 SHOstock

---------- Post added at 07:44 PM ---------- Previous post was at 07:43 PM ----------

Check out my post my screen seemed out of place when I got it too

Rooted mf3 SHOstock

---------- Post added at 07:48 PM ---------- Previous post was at 07:44 PM ----------

Really depends on how its dropped my s3 survived it all then one awkward fall out of my hoodie on the corner and top corner cracked, s4 now... I actually think s3 has a 'tougher' build and design....

Rooted mf3 SHOstock
[Galaxy S 4 Q&A, Help & Troubleshooting] Orange213:
I've dropped mine few time already, thankfully no damage but Samsung build quality is far from good.
[Galaxy S 4 Q&A, Help & Troubleshooting] ustazshifu:
Bought an otterbox defender for my s4 & my wife s3. Both consider a good phone in its class but extremely fragile. One of my student having trouble with 2 of his Samsung phone. He sent for repair to Samsung but not done right. The screen poorly affix & end up with more cracks without any drop or accident whatsoever. Sad & very frustrating!
[Galaxy S 4 Q&A, Help & Troubleshooting] Brooklynsour:
I have basically same problem.... it shouldn't have cracked as simply as it did

Rooted mf3 SHOstock
[Galaxy S 4 Q&A, Help & Troubleshooting] masterpiter:
droped my 9505 for 4 times, 3 times on hard ground from about 1m, notone single scratch, but i also got slim armor case on all time :p

http://www.vipofnet.com
[Galaxy S 4 Q&A, Help & Troubleshooting] stephsch23:
Think the same because mine dropped very offen! owen it since release and Like s1 s2 s3 i owned too since release till today no screen of my devices was Broken after hundreds of dropps but i think it depends really in how a device dropps
[Galaxy S 4 Q&A, Help & Troubleshooting] AnteusFogg:
Had the exact same issue. Crack was almost identical. After a replacement, no issue. I still had to eat $180 for replacement with the insurance because the crack was considered "my fault"...

But the replacement device has been nothing but good since.
[Galaxy S 4 Q&A, Help & Troubleshooting] Vybramo:
my s4 fall down , have alltime in my pocket and no problem (maybe luck) Alltime its depent where and when ur phone was manufactured coz not alltime its same fabric. I have 4 samsung galaxy nexus on my table and screen was different. Same rom, same kernel and every screen was different (ofc ever gnex have diff manufacture date). One ar more sharper, different collors, purity of glass. One advice. When u go buy ur phone turn on ur phone check everithing whats its possible and after pay for it. Many times when they delivering phone to seller/ customer they have it like sack of potatos.
[Galaxy S 4 Q&A, Help & Troubleshooting] daniel18canada:
Galaxy S4 is very weak! - broke in just 8days

I am so dissappointed with my GS4. i had a phone upgrade recently from iphone4s to GS4 last dec. 26 2013 (boxing day) from target canada under Rogers. After using it for 8 days with no problem at all and havent transfer my contacts yet and trying to familiarize with android thing, my GS4 screen crashed with green line colors everywhere (with no sign of glass screen damage), I never drop my phone or bang it to something hard, i'd just tried to plug (charge) the phone at work and in no reason when i plugged it, the screen suddenly went black, i unplugged it quickly and seen that the screen goes crazy and the green lines everywhere. I am so sad that this happened just 8 days after the purchased. So, i went back to Target hoping for a product replacement, but the manager insisted that they want to make sure that this is a phone fault before doing a DOA (replacement i guessed) they sent the phone to a repair center somewhere else to have their opinion and issued me a loaner phone that cost 100 dollars (refundable). I am so dissapointed how Target treated their customers, the manager clearly on the side of the store saying they dont want to cover the cost of the phone, then who'l gona cover it? I tried to contact samsung and they want me to send the product to them once i get it back and if the store dont replace it. I think it's againts the consumer act/law, i should insisted for a replacement.... my GOD its just an eight days from purchased. Im lucky that I did not buy their extended warranty, it just not gonna help as what the manager explained. So the bottom line is SAMSUNG product sucks and TARGET MOBILE Canada sucks ... I'd rather buy phone from phone carrier next time.