yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] mankvl:
I dropped mine 2 times siting at the train. It slipped from my pocket, and everything is ok. Ofc it was not a big drop but it landed face down both times, I was afraid to pick it up :D so I ordered UAG case to be more safe. Changing screen should cost alot now :-\

Sent from my GT-I9505
[Galaxy S 4 Q&A, Help & Troubleshooting] wicki30:
Carelessness + Bad Luck - protection = cracked screen :)
[Galaxy S 4 Q&A, Help & Troubleshooting] Skrazz:
I don't want to adjust my wardrobe for the sake of a new phone, nor do I want to drop a $99 up front for insurance (plus another $99 deductible if I use it). My GNex is always in my front pocket. Hell, I ingress via bicycle so this sucker puts up with a lot. I'm regretfully forfeiting my preorder until we get a broader picture on what this device can handle. A Twitter search of "S4 cracked/broken screen" has added to my paranoia.
[Galaxy S 4 Q&A, Help & Troubleshooting] jj03:
Mine arrived when i woke up this afternoon. Turned alot of the crap off...no protection for it yet so, its coming to work with me, in its box along with my s2, and nexus 7. Gotta get rid of all the bloatware..
[Galaxy S 4 Q&A, Help & Troubleshooting] polish_pat:
I also wear a sort of tight fit, because i wear office clothes and not jeans. But my S4 has been dropped twice, from 2 feet and about 5 feet, its in my pocket 9 hours a day, and i dont have the slightest damage or issue with it. Also, a lot of the people complaining about the phone crackin in their pockets, the crack seems like its a stress damage, from possibly bending the phone, i know that i always put my phone screen side first, in the sense that the screen is facing my leg and most of the time its parallel to my leg, but a few times a day when i get up from my office and go to the bathroom and come back, it can also be perpendicular when is sit back down and i only realise it later, again, never had any damage at all.

I dont have a case, and will never have one, i only have a zagg screen protector

Also to all the people posting other threads with "similar" issues, please read the damn thread before using them to reinforce this one, its a little pathetic that some of you use thread where people admit there was a fall of the phone, or even on guy said his kit threw the phone onto the kitchen floor, i mean c"mon, really??? how in the heck does that have anything to do here?
[Galaxy S 4 Q&A, Help & Troubleshooting] jj03:
****s goin nowhere near my pockets lol.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
So I'd say as long as the SGS4 has a broken display ratio of less than a third Samsung's pretty safe when it comes to watchdogs and recalls. ;)

iPhone 5 repairs won't come cheap

by Dara Kerr | May 23, 2013 8:40 PM PDT

It's happened to a lot of people -- their iPhone drops from their hands, falls off their lap, plunks into a toilet, or gets knocked off a table.

Showing off a cracked iPhone screen is sometimes almost a point of pride. I have one friend who lovingly calls his damaged phone "The Hurt Locker," referring to the 2008 movie about a bomb disposal team working during the Iraq War.

But, many of these damaged iPhones cease to work after going through various mishaps. That's when repairs come into play -- and, they're not cheap.

Currently, Apple charges up to $229 to replace a broken screen on an iPhone 5, according to MarketWatch. That's quite a lot considering a new phone on contract goes for $200 and without contract $650. If iPhone 5 owners have the $99 AppleCare warranty, a screen replacement is $49.

It seems that repair prices are on the rise. Two years ago Apple charged $199 to fix a busted screen.

Since the device was first introduced in 2007, damaged iPhones have cost Americans $5.9 billion -- with one third of owners breaking their devices every year, according to a survey last September by gadget warranty firm SquareTrade

.

http://news.cnet.com/8301-13579_3-57586025-37/iphone-5-repairs-wont-come-cheap/
[Galaxy S 4 Q&A, Help & Troubleshooting] atlhp:
screen crack

Be very careful the screen cracks way to easily. I had the phone in my shorts and must have bumped into something and when took my phone out the screen was cracked. I did not drop or sit on it. Gorilla glass 3 is a joke if walking and bumping into something cracks the screen. Mine is right at the home button. It is smashed there and the crack goes half way up the phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] beatmag:
i noticed my screen seem to have fallen in at the top of the phone one day.

also, a plastic from the top bounced out. now i did not apply pressure onto the phone. it was just in the pocket.

the first day i got the phone i noticed it was yellowish tint on the middle. i think this means the glass was being flexed out of the box already.

later on the yellowish tint disappeared and the top half of the screen had flexed downwards. causing discoloration on the top half of the phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] cykalu:
dropped my phone the other day when i got out of my car, right onto rough concrete from hip height. Got lucky i guess, a few scratches on the side and bottom left corner, screen was intact and perfectly fine. I died a little inside as soon as i realized from that nightmarish sound of the fallen T_T

Only a screen protector. I could still get it exchanged, no questions asked, but I've already planned to keep this as a lucky charm D:
[Galaxy S 4 Q&A, Help & Troubleshooting] nevillejb75:
Sorry to hear. I have both the ONE and S4 and although the ONE definitely is the stronger phone, the S4 (imo) has the better glass. Im a plasterer and quite often ive got bits of grit and crap in my pocket and somehow my ONE has a scratch already. I might be wrong but I believe the ONE has G GLASS 2 and the S4 has G-GLASS 3. Stronger or not I don't know, but from my experience the S4's screen is more scratch resistant. I'll now be leaving my ONE at home when working until I get a decent screen protector.

---------- Post added at 12:25 PM ---------- Previous post was at 12:18 PM ----------

Should be covered by warranty. I had a similar thing with a sensation. Because there were NO marks ANYWHERE on the phone they just put it down to a faulty handset or something. They didn't replace it, but they did repair, free. Again, good luck.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
It's kind of a natural comparison since they are both newly released flagships. There have been lots of "OMG! Samsung never again" comments in previous posts so my mention was more that the grass on every side is pretty much a similar shade of green. Personally, with millions of One's and SGS4's sold I don't consider either issue that significant. But it certainly is to those affected.
[Galaxy S 4 Q&A, Help & Troubleshooting] NBB823151:
Very strong Case

You guys should check out this case.

/extreme-shield its a .co.uk company and its a very strong and quite cool Bumper type. Would certainly help if not styop most of your issues.
[Galaxy S 4 Q&A, Help & Troubleshooting] EclipseX:
I think most people are not carefull with their phones. Its like ive got galaxy s3 for 1 year and not even one scrach. I give it to my brother and after a week he broke the glass.....its like wtf its your fault not samsung
[Galaxy S 4 Q&A, Help & Troubleshooting] Canesfan:
Mine broke too, just the inside =(
[Galaxy S 4 Q&A, Help & Troubleshooting] frogie:
I seen on utube you can replace screens does the touch screen work? If it does

easy fix
[Galaxy S 4 Q&A, Help & Troubleshooting] Canesfan:
I don't think so, I see a tiny crack on the inside of the phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] ljruble:
Just a follow up on mine. Like I said, Samsung refused to cover my repair under warranty so I filed a complaint with the BBB, they contacted Samsung and they then magically covered everything under warranty. I had my phone repaired for free. It took them just over a week.

If you dropped it and it broke, thats your fault, but if it just breaks from being carried in a pocket, that is a manufacturing issue.
[Galaxy S 4 Q&A, Help & Troubleshooting] Ellumination:
As I understand it there is no universal problem, Samsung has delivered over 20 million phones and I haven't hear of this being a problem on a larger scale
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
I haven't break my s4. But from the description of some of the users, it is

very likely some of the users got defected one. Maybe I haven't break my unit

just because I didn't hit the weak point.

I simply don't understand there are people who defense here for Samsung.

Are you really customer?

there is definitely possible the defect in the screen. But the defect rate

has to be low otherwise it won't be put mass production unless such

defect is overlooked by samsung.

I remembered that just 10 years ago, sony has the statement for their

laptop tft that it is reasonable to have bad dot in the screen.

Will that be accepted nowadays? If defect is not visible, will sony make such

notice to customer?

Without taking back the broken unit and checking how the crack developed,

Samsung just blame it for customer's misuse. That is to me a customer not acceptable.
[Galaxy S 4 Q&A, Help & Troubleshooting] mirdsouza:
Hi all,

Samsung s4 international version india

Reporting the same problem,

Amoled cracked at top right near the start side button, screen dead, but the gorilla glass is intact

I sort of tossed my phone on my desk and it cracked.

This thind never happened with my earlier phones, hve used a htc, a motorola,2 sony models, 1nokia in the past 7yrs.

Yes did crack the glass on the nokia but the amoled was ok and the phone worked.

But this s4 is so totally depressing 2months and 43000rs down the drain
[Galaxy S 4 Q&A, Help & Troubleshooting] dar33:
Screen FIx

It's alright lads. I'm really happy right now. Why you might ask when I've just cracked the AMOLED on my brand spanking new galaxy S4? Because I've found replacement LCD screens for as little as £139. Heres the google shopping link so you know I'm not a bot:

(edit no link because I'm a noob but search galaxy replacement screens and ignore the glass replacements.)

Was debating what to do. Splurge out for an S4 or go for the nexus 4 then I found this! Can barley contain my excitement. Not only is it £100 cheaper but I get to take my S4 apart which I've wanted to do but quite frankly couldn't pluck up the courage so win win win. Hope this helps you guys because I know the feeling. Boy do I know the feeling!
[Galaxy S 4 Q&A, Help & Troubleshooting] kdh2834:
Fell off from a bike and got hurt all over my leg but my s4 was fine.. no cover just nude phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] dar33:
nope

You're wrong. I too haven't broken a phone in years but an unfortunate accident can happen to anyone at any time. Don't get all high and mighty because it hasn't happened to you yet. One day it will. It's like car accidents. Sure there's plenty of people out there who are asking for one but plenty of people who have had a good track record in the past crash their cars in a momentary lapse of judgement or motor control. It's just a question of circumstance.
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
Every product in large sales has some something defect. Stop whining and get it fixed or sell you phone. :eek:

And for your info, not everyone is honest. This guy is and i am pretty sure more people from this thread have dropped the phone or smashing it on their tables.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
So your point is that customer should live with defected products because

every product in mass production could have defect.

This is funnest statement I ever heard.

:laugh:
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
*****ing about it on a forum does not help either and it wont fix the issue.
[Galaxy S 4 Q&A, Help & Troubleshooting] Szadzik:
Been carrying phones in the from pocket since the very first Alcatel One Touch DB almost 15 years ago and none of them broke because of that. If you are one of those wearing obscenely tight pants and a phone in a very tight pocke,t blame yourself and stop whining.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Live with? No. Deal with? Perhaps. If products were perfect there would be no need for warranties. 60-some defects out of millions sold isn't a big deal. Be it for a Samsung, HTC, Sony, LG, or Motorola device. The only thing different about this particular issue is that, sadly, the problem is one that could legitimately be brought on by the customer. I'm sympathetic to those being forced to pay for a repair caused by no fault of their own but it's still not a proportionately large problem.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
:confused:

your point here won't either help the customer to get better service or the samsung to make a better products....
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
Can you get the glass screen protectors for the S4 i though it might make the screen less likely to bend, and so not crack the amoled panel below.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] henrik.dk:
I would say people are complaining is because they likely got the defected one.

It makes no sense to ask the consumer not to complain about samsung just because HTC/sony/LG could have similar defect.
[Galaxy S 4 Q&A, Help & Troubleshooting] teknowiz23:
I work with industrial machinery all day with my.S4 in my pocket. Otterbox defender ftw.. I'd use it even if I didn't have my manly job :)

Seriously though.. I hope these issue were addressed by Samsung. I do t wanna comb the thread to have to find out.. Good luck with your phones people.

_________________________________________

Galaxy S4 SGH-i337

Rom: InfamousS4 v3.5

Kernel: InfamousS4 v4.6oc
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
The defender is way to big ... i refunded mine.
[Galaxy S 4 Q&A, Help & Troubleshooting] teknowiz23:
Yea it is huge, and it does feel a bit liberating when I take it out.. torally worth it for the protection imo. To each their own though. Don't even know why I said anything to be honest.. Just saw the topic and thought, been there done that.. Not in the pocket.. But that sucks.

_________________________________________

Galaxy S4 SGH-i337

Rom: InfamousS4 v3.5

Kernel: InfamousS4 v4.6oc
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
It does it's job, however i am afraid about dust/sand behind that protector screen. In the past a older phone had the same issue and got scratched. Now i don't even protect my phone fully, only a cheap silicone case.
[Galaxy S 4 Q&A, Help & Troubleshooting] teknowiz23:
I'm a total klutz.. Especially after a long day. Way more concerned about drops or impacts than a scratch. It is very sexy with the case off though.. This is phone is a work of art. Inside and out. Can't wait for snapdragon 800 version. I actually like using this thing more than my beastly laptop now..

_________________________________________

Galaxy S4 SGH-i337

Rom: InfamousS4 v3.5

Kernel: InfamousS4 v4.6oc
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
Same here haha
[Galaxy S 4 Q&A, Help & Troubleshooting] rafaelcts:
S4 AMOLED cracks easily

Same thing happened to me this weekend. This is the second S4 that has broken on me in the last 2 weeks. I had a case on both. The first one cracked when I dropped it. I used Asurion to get a replacement. The second, the amoled cracked while getting in and out of the car a couple of times. There is no damage on the outer gorilla screen, just the amoled. I had a Motorola Bionic for 22 months prior. Never used a case dropped it several times and never had an issue with it, I have always carried my phone in my front right pocket. I called Samsung and am sending it in to be evaluated. If I had to do it over again I would not buy this flimsey plastic phone. To think a phone amoled screen would crack because of being carried in your pant pocket and a little pressure is unacceptable.
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
Pressure on the phone, result = broken screen
[Galaxy S 4 Q&A, Help & Troubleshooting] rafaelcts:
Add me to the list. Have always carried all cell phones in front pocked. Had it in a case. Phone was working fine, 2 weeks old. Got in and out of the car a couple of times. Then noticed AMOLED was cracked. No impact damage on outer glass.

---------- Post added at 09:42 AM ---------- Previous post was at 09:24 AM ----------

How did it go with Samsung? Did they repair it under warranty? I am in the same boat and am curious if I should go through the process or just have it replaced by Asurion.
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Well I just got done with a 10 hour flight and a 17 hour car ride in which I kept my S4 in my pocket the whole time. It even slipped out of my pocket twice and fell between the seats and nothing happened to my device.
[Galaxy S 4 Q&A, Help & Troubleshooting] jangomango:
Wow you were lucky , that three inch fall onto carpet could have been serious..
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
If the phone was "very weak" like stated in the topic, yes. But that's obviously not the case. There is no design flaw, just some unfortunate quality problems with a bunch of phones.
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Considering that people's devices cracked inside their pockets where the pressure exerted on the device is relatively small in comparison to a drop. All this does is solidify my hypothesis that there was a manufacturing defect in the affected devices that led to the cracked amoleds.
[Galaxy S 4 Q&A, Help & Troubleshooting] valentinrascu:
I'm not agree with your opinion. In pocket is torsion, wen you drop is shock. The torsion crack the screen, very easy because no metal frame on s4.

Inviato dal mio GT-I9505 con Tapatalk 2
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
Did the S3 have a metal band around the edge of the display or did i just dream it?

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] tclocki:
I think what he meant to say was its easy for the screen to crack under torsion is because the s4 does "not" have a metal frame.
[Galaxy S 4 Q&A, Help & Troubleshooting] sharpeyedman:
I went trail running yesterday. In the middle of a run, I slipped and my s4 flew out 8 feet up in the air and then landed on a wooden deck flat hard but the impact or drop did not any damage. It looks as good as new. It did have slim case but it was not silicone or TPU. It was just thin hard plastic
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
My phone is 3 months old and always in front of the pocket (even when i am driving). So i do not agree with your statement.
[Galaxy S 4 Q&A, Help & Troubleshooting] sharpeyedman:
I agree with ya but not all jeans are the same.

It must have been the skinny jeans.
[Galaxy S 4 Q&A, Help & Troubleshooting] abszero7:
This happened to me too.

So this is my story.

My phone is in a Spigen SLIM ARMOR case with glas.t.r screen protector (oleophobic coating tempered glass).

I walked out of my car with phone in hand, I was wearing baggy shorts, sent a text, put phone in EMPTY pocket, took phone out of pocket 10 seconds later and noticed screen was behaving strangely. Looked at it in high light at an angle and noticed a crack in the AMOLED. No damage to screen protector or GG3. Verizon stated that a cracked display voids warranty and Samsung stated that warranty doesn't included cracked display (even if GG3 is intact).

So i paid about 170 and had my phone repaired...I am afraid to activate it...I am afraid to put it in my case (because the only two explanations I have are that either my case broke it [unlikely] or that it was defective] And now i am terrified that my case wasn't genuine...Yet...I am pretty sure it is because i ordered it off Spigen's storefront on Amazon.com and it came with the other Spigen authentic products like the screen prot.). (So now thanks to the unexplained damage i have paranoia) (I lost the authentication paper that proves its an authentic spigen product) So yeah...Right now...this issue has made me paranoid.

Its pretty depressing to see people that just assume its the consumers fault and they broke the phone and they are blaming the manufacturer.

Also, I've been watching this thread for a while now but I never chose to post until now. This happened to be about 2 weeks ago.
[Galaxy S 4 Q&A, Help & Troubleshooting] superutp:
I have a question for those people who's phone broke ' owing to no fault of their own'.

How long into your ownership of your phone did the AMOLED crack?
[Galaxy S 4 Q&A, Help & Troubleshooting] omias:
Beauty

Enviado desde mi GT-I9500
[Galaxy S 4 Q&A, Help & Troubleshooting] gee2012:
Wow, 63 pages and counting waisted on a selfinflicted cracked screen :p
[Galaxy S 4 Q&A, Help & Troubleshooting] sharpeyedman:
I myself own 4 different cases for my sgs4 from Spigen alone: ultra slim, hybrid, slim armor and slim armor s view. I also own a bodyglove case and $1.50 tight silicone case from China.

My favorite is the silicone one as it gives me the best grip and shock absorbtion.

Anyhow it does sound like manufacturers defect.
[Galaxy S 4 Q&A, Help & Troubleshooting] abszero7:
I had my phone for just over a month.

---------- Post added at 07:13 AM ---------- Previous post was at 07:08 AM ----------

Given what you know about Spigen cases... do you believe it would be safe to use my case again? lol Jeez you have so many Spigen cases for just 1 phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] GustavoGC:
i use the spigen slim on my sgs4 and no problems at all, i always put in back pocket and sometimes i sit and forgot my phone is in my butt. lol nothing happens until now but i will be carefull in future. thanks and i recommed to you send the phone to sat.
[Galaxy S 4 Q&A, Help & Troubleshooting] weldo:
Exact same thing happened to me, same case but mine wasn't on the phone when it broke. It was in my pocket when I walked inside my home, no impact nothing, took it out exact same screen.
[Galaxy S 4 Q&A, Help & Troubleshooting] rojocapo89:
It's safe to use any Spigen case. I bought one Spigen Neo Hybrid, and nothing happened to my phone in a month.

What I understand is that the amoled cracks when the phone is torsioned. The Spigen cases are only anti-shock, so don't rely on it to protect your amoled.

This is Samsung's fault for making this phone 100% plastic
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
Of course it is. 20 million PLASTIC devices are sold and only roughly 70 experienced this issue. I would think the logical explantation would be a manufacturing defect especially due to the fact people(including me) have gone to stores and flexed demo devices in order to attempt to replicate the issue.

The outside of the phone may be plastic but there is a metal band surrounding the display as shown in pictures posted a couple pages back in this thread.

Whose fault is it that camera lens are spontaneously cracking on HTC One's? Is it because of the metal build or could it also be a manufacturing defect?
[Galaxy S 4 Q&A, Help & Troubleshooting] msa_6292:
one of my friends had the same issue!!!

he jumped quickly in his car without noticing his gs4 was in his front pocket.

after he got out all the sides of the phone was cracked and also the screen was showing funny colors...