yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] blader0109:
Same bad luck

I purchased my s4 just over 2 weeks ago. I bought a spigen case to give it some protection and never ever dropped the phone not a scratch or mark on it. This afternoon i pull my phone out of my pocket to send a text message and put it back away, when i pull it back out to read the message the phone has a weird color scheme going on. At first i thought the phone froze or locked up and as i was about to remove the case to pull the battery when i noticed cracks under the screen. This drives me nuts, of all the phones i have owned i have never experienced a problem like this, ive gone caving with my other phones rubbing up against rocks and boulders and at most got minor scratches on the glass but never a crack especially this easily. All i did was get in my car and no i didn't run into the steering wheel and my pockets were empty and a few minutes later out of nowhere theres a crack. This is a major issue for guys considering the only place we keep our phones is in our pocket. luckily since my phone is new they are going to replace it but i would hate to pay a 175 deductible for a replacement and you only get 2 a yr which could go pretty fast if the phone is this delicate. I hope they address this issue because i had huge issues with the lg g2x and will never buy lg again and if this issue isnt addressed i may never go back to Samsung either. With this phones price tag i would expect way better build quality or at least decent customer service. We should try to get all the s4 users experiencing this issue to mass contact samsung and hopefully address the issue.

sad that major corporations really dont care about quality and customer satisfaction anymore, what happened to taking pride in your products.
[Galaxy S 4 Q&A, Help & Troubleshooting] jj03:
^^^ its a sign of the times my friend. The world is alot more uglier than it has ever been.
[Galaxy S 4 Q&A, Help & Troubleshooting] Mahdi786:
Are you guys all from America? Might be a few faulty units.
[Galaxy S 4 Q&A, Help & Troubleshooting] Euthye:
I either carry my phone in a hoody or jacket pocket preferably with a zip or on the 20 or so rare days a year when it's too hot for a jacket I use a bum bag around my waist trouser pockets are too tight especially jeans.
[Galaxy S 4 Q&A, Help & Troubleshooting] nevillejb75:
I have both the GS4 and HTC ONE. My ONE is still tiptop but my S4 is shattered. I dropped it from waist height on to a hard floor, carpeted, once and bang, ut smashed. People saying it's your fault for dropping and not the manufacturer, yeah , I dropped mine, its my fault but a phone, 1 of the world's leading phones should NOT smash after being dropped 1 time. I have had LOADS of phones over the years and have NEVER seen a screen break so easy. It's pathetic.
[Galaxy S 4 Q&A, Help & Troubleshooting] Technoidse:
What model of case did you use?
[Galaxy S 4 Q&A, Help & Troubleshooting] valentinrascu:
Hi. I used this phone in my pocket, and no issues at all. I have the casco warranty here on Italy for the display, and I make this test for curiosity. I don't drive with the phone in my pocket... This is crazy, I think. Maybe depends of your pants... :)
[Galaxy S 4 Q&A, Help & Troubleshooting] zoroko:
So how many people in this thread have had the same issue? This is bull****, clearly samsung has a faulty design and its leading to cracked amoleds. They need to replace them.

here are pictures of mine, I guess the board won't let me make a link.

imgur.com/a/5NRZy
[Galaxy S 4 Q&A, Help & Troubleshooting] Ace 272:
I just registered to add myself to the growing list of "unfortunate" S4 owners. Mine is only 2 days old when it slid out of my pocket while i was sitting down. It dropped (less than two feet) on to the ground and the screen now is a bunch of green lines. I'm out of luck since its considered "physical damage". I've dropped my Iphone 4 many times from around waist high and never had issues. After reading so many posts of others with similar issue, I'm beginning to think that this phone is extremely fragile. Repair is going to be around $250-$300.
[Galaxy S 4 Q&A, Help & Troubleshooting] cresny:
Any Verizon phones cracked? When I picked mine up I mentioned this thread and the representative claimed that Verizon put the phone through stringent testing including stress tests. I'm not sure how much I believe this but in any event, I'm wondering if some production flaw was recognized by the time Verizon got its batch.

-Left Front Pocket while biking guy
[Galaxy S 4 Q&A, Help & Troubleshooting] msavic6:
I can't bring myself to believe that the AMOLED would just crack like that spontaneously. There has to be some extenuating circumstances which led to the cracking. I personally have carried all my smart phones in my front pocket and never had issues with this.

The internet can really blow an issue out of proportion as most people don't post that they have had no issues and out of the 10 million or so devices sold, roughly only a couple thousand users have experienced this.
[Galaxy S 4 Q&A, Help & Troubleshooting] Skander1998:
Alright.. so 10 million devices sold and about 10 people complaining in XDA.

Well everyone cracking the display in my experience always denies responsibility and I feel that you are telling us part of the story. No phone will crack for no reason in your pocket. Even if it did you either bumped into something or caused some tremendous pressure.

---------- Post added at 12:06 PM ---------- Previous post was at 12:04 PM ----------

Also adding to people that actually dropped the phone , put it this way. The phone will always break unless your are fortunate. Not vice versa.

It is your responsibility to not drop your phone, an S4 can easily survive head level drops on concrete and I've seen it break from 2 feet .. it's all luck.
[Galaxy S 4 Q&A, Help & Troubleshooting] XVI™:
I better start carrying my S4 in my back pocket from now on
[Galaxy S 4 Q&A, Help & Troubleshooting] Trueray:
Pull mines in and out my skinny jeans all the time and yet no cracks or stress fractures on the screen that may lead to further damage. So far so good.

Sent from my GT-I9500
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
That doesn't look like the usual too-much-torsion break you'd expect. It's too localized for that. Looks more like too much pressure was applied or maybe a tension crack.

Might be interesting to know how many people were using a case, since those are pretty tight sometimes and might apply some tension force where it shouldn't be. And of course, where you guys are from.

I carry the SGS4 (without any case) in my front pocket since day one and dopped it twice already. No problems here.
[Galaxy S 4 Q&A, Help & Troubleshooting] PantsDownJedi:
"No problems here" does not equal "You didn't have a valid problem". It amazes me that people on XDA are so quick to tell someone its their own fault when they have zero amount of experience with the phone in question. I've never met someone in person with a cracked screen that didn't say "I dropped it" or admit responsibility, yet when someone has a problem that could well be a design flaw on their individual handset they get attacked by way of implying that they're lying or falsifying the facts and often times for no other reason that saying "Its a solid device" or being true fanboys of the brand name in question. I say that as a person who's never personally had a problem with a phone and have managed to drop a couple from 5 feet.

I've read stories on XDA of screens cracking while sitting on a counter. What right does anyone have to tell someone with such a story that their assembly lined product was of solid build quality? I can't think of any justification for it.

I installed a ROM yesterday that gave me random screen on issues and random reboots. No one else in the thread has the problem. If I were to report it in the thread would I be a liar, a complainer, or just someone reporting that they had an issue?
[Galaxy S 4 Q&A, Help & Troubleshooting] mp3sum:
Posting to say I've a Verizon S4 with no screen issues yet. I'd love to drop test it, but no cash to replace.

Are there any stress tests out there on the verizon version?
[Galaxy S 4 Q&A, Help & Troubleshooting] jj03:
Dropped mine 3 times so far. All with flip cover attached no damage, no marks at all. Twice dropped on concrete, other time, dropped on plastic flooring. Impressed by my cheap protection.
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
No, but it equals "The SGS4 is obviously not very weak, otherwise I would have problems too - and for that matter, anyone with a SGS4."

Thread title: S4 Screen cracked in front jeans pocket! Galaxy S4 is very weak!
[Galaxy S 4 Q&A, Help & Troubleshooting] blader0109:
It was the Slim armor case but now i might get the neo hybrid and try the tempered glass screen protector to see if that helps stiffen the phone. Otherwise an extra bulky otter box but i hate the way they look.

---------- Post added at 06:23 PM ---------- Previous post was at 06:13 PM ----------

I beleive its due to the construction of the phone. All the phones i have had were pretty solid stiff phones while the s4 being thinner and wider has no stiffness to it and the glass doesnt seem as thick as i could be, it can easily flex and that is why i think people are having these issues. the phone flexes a little to easily creating hairline cracks internally.
[Galaxy S 4 Q&A, Help & Troubleshooting] buzzwyzr:
Skinny jeans, jeggings, galaxy tights, all that tight **** FTMFL

I never once broke my SkyPager screen during the 90's...know why? Cuz I wore straight leg Karl Kani carpenter pants (no cuff either!). :p:D:beer:

Seriously, that sucks. I've been reading about more and more instances of the amoled cracking...even under regular daily use. One of the tech magazines did a story about their S4 screen cracking just sitting in a drawer.

I hope Sammy gets this figured out. Its such a great phone otherwise.
[Galaxy S 4 Q&A, Help & Troubleshooting] blader0109:
The outcome from dropping your phone is unpredictable. My friend dropped my phone from about 5 feet in the air on the sidewalk and dented up the frame but screen was fine, but a few weeks later i was sitting at the ball game and it fell from my lap to the ground and cracked my screen. Its all chance when it comes to dropping your phone. FYI the phone in this story never had a case but was built with quality.
[Galaxy S 4 Q&A, Help & Troubleshooting] Skander1998:
Just like the S3, there is a metal plate right under the display to avoid the AMOLED getting bent.
[Galaxy S 4 Q&A, Help & Troubleshooting] Hendrickson:
How many times do I have to say they were loose fitting jeans, baggy even almost. Learn from me and the others that cracked screens and use protective cases etc. My Optimus G Pro is living in my pockets just fine. Its thinker however and larger. Much stronger.
[Galaxy S 4 Q&A, Help & Troubleshooting] deranger:
I just wanted to add my $0.02:

Black Verizon S4 dropped approximately 3ft onto tile floor, impacting on the upper left corner. Very minor scuff to the frame, but major crack to the lower left side of the AMOLED. The bottom half of the screen no longer functions as a display or as a touch sensor. The gorilla glass covering the AMOLED is absolutely flawless, not a single scratch, chip, or crack. Thankfully, my phone is insured, but I am a little disappointed that my phone was rendered completely inoperable on its first drop. I realize that drop damage is a somewhat unpredictable process, but my original 2G iPhone, Droid X, and Samsung Captivate each survived numerous nasty falls down stairs, onto concrete, etc over the course of their use, and they are all still usable today--despite being absolutely wrecked from a visual standpoint.
[Galaxy S 4 Q&A, Help & Troubleshooting] zoroko:
I don't use a case. I swear on my life I have never dropped it. Here are the course of events. I was sitting in my car, checked my phone before I got out. Got out with it in hand, put it in my pocket. Went into the grocery store, walked around for a little while, pulled out my phone and it looked like that. I never walked into anything, and didn't slam any shopping carts into my legs. Any sizable force I would have noticed, and if there was it should have cracked the glass too, since the glass is suppose to protect the digitizer right?
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
So how about that dragon trail glass from japan? Seems more durable and drop/break resistant from the videos.

Sent from my GT-N7100
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
[MENTION=5291872]zoroko[/MENTION]: No, Gorilla glas won't break from flexing:

This might apply to impact too. The Gorilla glas might survive it, while the screen underneath breaks. Don't forget, the touchscreen of current phones often are without gap above the screen.

But like I said, your crack looks more like a pressure damage pretty localized. But maybe there are just some faulty units out there, where touchscreen and display are glued together with some tension, only waiting to crack at the next best chance.

I still don't believe, there is a design flaw. If there was, we would have seen many more people with this problem. And of course Samsung is testing their phones for normal stress situations: http://www.youtube.com/watch?v=dc9c5YFyovU

And as I already said multiple times, the exact same problem existed with the Galaxy S3: https://community.verizonwireless.com/thread/777720
[Galaxy S 4 Q&A, Help & Troubleshooting] zoroko:
So according to the video I should be able to sit on the phone withtout damage, and even flex it. I did neither and the digitizer cracked.....hmm...
[Galaxy S 4 Q&A, Help & Troubleshooting] PantsDownJedi:
The good news, is the bendable OLED displays that Samsung showed off a while back, for future products. Hopefully they don't try to do too much, too fast, with it.

Unrelated to the above, I got to thinking about the questions asked about what carriers people were with and which country they lived in. I think that if I were a corporation, my best logic would be to mix up batches of phones as much as economically possible so that any flaw off of a given assembly line, and over the course of a manufacturing period, was spread out enough making it more difficult for an outsider to identify a bad batch. I'm not saying that's the actual case or whatnot, but that it would make good business sense to a lot of people. When you mass produce, aftermarket failures might present 1000 units at a time all being shipped to the same supplier, country, carrier, or what have you. When the product is very expensive and under the gun from tech blogs, potentially from mainstream media, and competition is feirce, the last thing you want is for flaws undetected to be easily recognizable as an overall pattern when they present. Its not the same thing as a clothing manufacturer doing a recall because they received a batch of weak thread at one of their facilities, in which case people would be a lot more forgiving and no one would write about it.

As for this, sorry; didn't want to double post and didn't realise I'd be saying more than the first paragraph:

You merely take issue with the thread title then?
[Galaxy S 4 Q&A, Help & Troubleshooting] jeffnz:
Human nature in a lot of cases is that whilst they say what happened they won't admit liability instead looking for others to blame. On XDA, like most forums, you get one side of the story and its what they percieve is correct but as the old adage goes there is 2 sides to every story, the other problem is people jumping to conclusions with very little or no information and before you know it you have a mob baying for blood over not very much.

A lot on XDA see this all the time and hence are skeptical when you get little information so don't be too quick to judge others either.
[Galaxy S 4 Q&A, Help & Troubleshooting] PantsDownJedi:
This was the point I was trying to illustrate. I'm by not on any bandwagon about the build quality one way or the other. I feel its unnecessary, though, that every time someone get frustrated with what may or may not be a real problem that they get blasted. XDA isn't full of people complaining about their phones breaking near as much as its full of people getting sometimes fired up to the point of personal offence that someone insulted the same device they own. That hasn't happened to any real degree in this thread, however as you say there's two sides to every story... and thus its a lot easier to just sit the fence rather than to make accusations (and they are indeed implied in this thread).

I've never had a phone break. I personally have dropped my S4 onto a tile floor from 5 feet and its without a scratch (knock on wood). I've also done it with other phones including an iPhone 4... from over 5 feet (long live protective cases). That doesn't mean, however, that other people haven't indeed sat their phones on a counter only to come back 5 minutes later to find it cracked. As you imply, we never know what the truth is, and over the course of my membership here I've never gotten personally involved with anything on the forum until now, and the reason for that, even if the original poster is self deluding (which we don't know), is because I'm tired of seeing people who might have an actual bummer on their hands getting blasted. Perhaps I should have picked a more heated thread to take issue in but this is where it ended up getting to me in the end... a fluke that I clicked here as well.

Its easier to not reply to something than it is to click in with accusations. As for me being judgemental, I'd simply like to see people respected and in the lack of information that doesn't happen; so yeah I'm going to be judgemental in accordance with how I believe people should behave on a forum such as XDA. That's of course unrealistic, but who then is going to say "there's a general consensus of disrespectful and inappropriate assumptions here"...? We should be busy poking around the command line or searching over for any new enhancements rather than potentially making real people feel bad.
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
Yes, and many posts in this thread. Just take a look. Some people speculate, just because their display broke, that the SGS4 must have a flawed design. I just find it a little absurd to think a multi billion dollar product line is not tested extensively before entering the market.

Sure, there might be compromises, but not to the extend people are suggesting. The SGS4 should be handled with care, like any other smartphone with a huge display and a small bezel to screen ratio. But that's it. People with broken screen had either bad luck when using the phone or some faulty assembly. That's all I'm saying.
[Galaxy S 4 Q&A, Help & Troubleshooting] PantsDownJedi:
Fair enough I suppose. I think we both have valid opinions, despite being different ones. I do not think it is, at this time, constructive to pick out any detail of what you've posted, and that any flaws in either of our arguments to date are self-evident whilst remaining relative, in agreement, to the individual that reads. I cant really see that there's anything for me to add that wouldn't just add fuel to the fire.

Thanks for the response :)
[Galaxy S 4 Q&A, Help & Troubleshooting] Skrazz:
Search Twitter for "broken" or "cracked s4 screen".

Sent from my SCH-I545
[Galaxy S 4 Q&A, Help & Troubleshooting] epsilon8888:
My S4 screen cracked

After only a week of use today I noticed that my screen cracked at the bottom.I have no idea when that happened. The phone is still usable. I think it is only the upper layer that cracked.

I have had htc(hd, hd2, onex etc.), iPhone(3gs,4,4s)and this is the only time I had my phone screen cracked without knowing when or how it happened. At the local samsung service center they asked me US$130 for screen replacement. Shockingly there were others people with S4 screens cracked.

Conclusion: this device is very fragile so handle with much much care.
[Galaxy S 4 Q&A, Help & Troubleshooting] SSTaLoN:
yup my S4 is broken too.. was in side pocket of my short cargo pants... screen is not cracked, but the amoled is cracked at top.. sigh....from reading, I guess I am SOL of Samsung repairing this under warranty...
[Galaxy S 4 Q&A, Help & Troubleshooting] BrianZephyr:
Did you have a durable and protective case on it? Not one of those little bumpers or thin shells that don't do anything.

I'm always surprised when a thin phone with a huge screen area and thin bezel breaks because the user has decided not to protect their investment. It's like buying a newly built house that has no roof and complaining when rain destroys it.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Here's my (wild ass) guess as to why that's happening. GG3 is thinner than previous versions. The glass and display are glued together as a single unit on the SGS4 the same way they are in the SGS3 and N2. I think that GG3 being thinner along with the larger display area allows more flex than what was seen previously. Out of the two, GG3 is more flexible than the AMOLED display panel so when there's flex it survives while the display doesn't. Historically, other versions of GG wouldn't have allowed as much flex because they were thicker providing better protection to the display underneath. So I'm guessing it's flex and stress not impact that's breaking the display panels. As future devices are released with GG3 we'll see if their display panels react the same way the SGS4's do (GG survives; the panel doesn't). Doesn't help in any way but thought I'd throw it out there.
[Galaxy S 4 Q&A, Help & Troubleshooting] SSTaLoN:
well just the basic phone case, to be honest I've had many phones iPhone 3gs, 4, 4s, Samsung s2, note, s3, note 2, and now the S4,

all been fine, except this one... and I think Barry is right... I guess my next phone will be something more stronger casing, or better design of protecting the amoled ...
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Shouldn't there be a thread created where users with cracked amoled's but not gg3, post pictures of the underlying cracked amoled to see if there is any pattern of similar cracks? Also, country of origin also as it may be limited to certain countries. Just think this would help in creating a case against Samsung to repair under warranty and fix future iterations of galaxies.

Sent from my GT-N7100