yashsingh1/xdaforums huggingface dataset:
[HTC Desire X] ranalakshay36:
Here's reply I got

Dear Lakshay Singh,

Thank you for contacting the HTC Technical Support Center in regards to the Kernel source codes enquiry.

We appreciate you chose us as your main response service. The Kernel source codes are always released to the developer users when a device reaches the update and the code is written for original ROM’s. In this case, you may know the HTC Desire X is updatable up to Ice Cream Sandwich. We see on your question you are requesting for the JB Kernel code for this device we understand you are requesting the Jelly Bean code. Lakshay, as we have told you unfortunately this code will not be release as the phone has not reached the 4.1 Jelly Bean version of Android.

We expect your understanding and hope you can keep on enjoying your developers experience with the HTC Desire X. If you require further assistance in the near future please contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.

Have a nice day,

---------- Post added at 08:50 PM ---------- Previous post was at 08:50 PM ----------

Signed #41
[HTC Desire X] hcdav:
Haha that email just makes no sense, that person from HTC has no clue what he's on about, the Desire X has always be on ICS. What's wrong with them?
[HTC Desire X] ranalakshay36:
Seems like they only concentrate on the flagship devices.
[HTC Desire X] hcdav:
Only true, they released HTC One kernel source far faster than the Desire X, which is understandable but quite frankly the update has been rolling out for almost two months and none of it has been released...
[HTC Desire X] atis112:
If we don't get a normal answere, I will report HTC for GNU at next week. I don't have better idea :(
[HTC Desire X] hcdav:
They don't care about us because we're such a small portion of their customers, they're only interested in their flagship customers and future potential customers. I don't blame you, we're treated like dogs by HTC...
[HTC Desire X] AkumDX:
Agree...datz the only way for us nw...but i think thy'l release it aftr evry1 gets jb update...dn't knw why HTC s takin so long for the whole JB update:mad:
[HTC Desire X] hell_lock:
wat i sent em
[HTC Desire X] mindlesSheep:
My answer was (in czech, so no copypasta) that they hope JB sources will be relased soon, but currently its speculation and they dont have any ETA about releasing.
[HTC Desire X] iko84:
This is from me:

Dear Ivaylo,

Thank you for contacting us here at the HTC customer support center in regards to the Kernel source code for the HTC Desire X.

Ivaylo, I can certainly understand where you are coming from and let me say that we do understand how important it is for developers to have the kernel source code.

We are committed to assisting customers in getting kernel source code for HTC devices; However, we cannot guarantee that the kernel source code it is going to be release at the exact same time that the carrier release the regular software version. Releasing the kernel source code for a specific device is actually a complex challenge that requires a new software build and extensive testing to deliver the best possible customer experience.

In the mean time let me say that we are putting significant resources to make this change as soon as possible. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/us/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.

Have a really nice day!
[HTC Desire X] hcdav:
Just go for it mate, they won't listen otherwise :P

You've got the backing of the whole DX xda community
[HTC Desire X] Stereo8:
DOETNOW!!!!!!!!!,!,,!!,1
[HTC Desire X] atis112:
I will do it, but i need time to write a good letter because of my English :D
[HTC Desire X] ekulnitsua:
I'll write one for you tomorrow man!
[HTC Desire X] atis112:
Thanks, but i already wrote a letter for them. :) I just waiting for the answere now.
[HTC Desire X] Stereo8:
:hail: you wrote a letter to GNU :hail: I hope they respond. Meanwhile, everyone click the Tip us? button on the top of the page, this might get to xda portal... I'll message jerdog, he's an OEM relations manager on xda...:cool:
[HTC Desire X] secthdaemon:
Asked their so-called support several times about kernel source codes. Blah-blah-blah...stay with us, maybe we'll release it, just check htcdev.com periodically...

With 100% guarantee I can say, my next phone won't be HTC because of their terrible support.
[HTC Desire X] Jann F:
Did anyone notice that they put the wrong license text file in their devices?

There is only a GPL license for the 2.6.x kernel ;)
[HTC Desire X] Stereo8:
Like they care about gpl...
[HTC Desire X] HUNGERcube:
This is what i recieved.

Dear Renars,

Thank you for emailing HTC Technical Support regarding the release of the kernel source code for the Desire X. I will gladly address your enquiry today, Renars.

HTC is committed to assisting customers in getting kernel source code for HTC devices. Please frequently refer to our list *adress* of the latest release to see if your device is eligible for getting the kernel source code. HTC is working to release appropriate kernel code bases as soon as possible after device launch but we cannot guarantee the exact time frame. Please keep an eye on for more information and please know that your concerns have been documented.

I apologize for any inconvenience this has caused you, Renars. If you have any other questions in the future, we can be contacted by email or phone (1-866-449-8358) between 8am and 1am EST, 7 days a week. Thank you for choosing HTC and have a great day!

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Angela

HTC
[HTC Desire X] liontarion:
I received today!

Dear bucky larson,

We want to make your next visit even better and would like your feedback. Please help us improve by taking a quick survey on your experience contacting HTC.

Get Started

Thank you very much for your time. Be sure to visit us online at htc.com to read the latest announcements and check out our newly released products.

Sincerely,

HTC

Want to see what others are saying? Have a question to ask other HTC fans?

Become a fan of HTC facebook.com/htc

Follow us on Twitter twitter.com/htc

Subscribe to our YouTube Channel youtube.com/htc

Explore our development resources developer.htc.com

Please visit us at htc.com if you have any questions or need further assistance.

On "Get Started" redirect to a questionnaire to write your opinion for HTC.

NICE!!!:D
[HTC Desire X] Sayestlow:
So they didn't even answer to your request ? :laugh:
[HTC Desire X] Uizz.UW:
I've got that feedback request mail as well . It has nothing to do with us sending that mail to them . They just want feedback from all of their users , but don't think it will help with anything .
[HTC Desire X] liontarion:
Mmm...ok I'll ignore them.
[HTC Desire X] hcdav:
Yeah if you rate the experience as bad they won't stop bugging you, but they still keep being unhelpful so it isn't worth it.
[HTC Desire X] dansou901:
Btw, some update from GNU?
[HTC Desire X] J10NN:
Sent and singed :good:

and i got a respond from HTC after 9 minutes (they are fast :D )
[HTC Desire X] neXus PRIME:
You have breached their confidentiality policy. They'll care more about it then the gpl violation.:cool::cool::cool::cool:
[HTC Desire X] atis112:
No update from GNU, but i got a letter from htc:

Dear Attila Tóth,

This is Jauna from the HTC Escalation Team. I have received your ticket regarding the Kernel Source for the HTC Desire X. I have sent your request to our corporate office and the available source should be posted on the website soon. Please let me know if you have any further questions...
[HTC Desire X] AkumDX:
Yes!!!! Best reply frm htc....thnks atis for ur effortless contribution :)
[HTC Desire X] hcdav:
woop wooop they better be righht!!!!
[HTC Desire X] secthdaemon:
Lol...and even not a template answer. Sounds good
[HTC Desire X] greeneyes2910:
So today Iǘe got reaction from HTC

So today I have got an real answer from HTC ....

Dear Dennis Förster,

Sehr geehrter Herr Förster,

ich möchte das Thema gerne mit Ihnen erörtern.

Wann darf ich telefonischen Kontakt zu Ihnen aufnehmen?

Ich möchte gern im Zwiegespräch Ihr Anliegen bearbeiten oder zumindest eingrenzen.

If this answers your comment or question, please click here to complete the process.

To submit another comment, please click here.

Sincerely,

The HTCDev Team

So it seems they like to talk personally to me for quoting HTC
[HTC Desire X] dansou901:
Yes, please let them call you...
[HTC Desire X] hcdav:
atis112's response is the closest thing we have to an answer really, you won't get anywhere with a phone call...
[HTC Desire X] Stereo8:
Jus' checked htcdev.com.... Still nothing.... Well, if they release the source, I hope I'll be the first to compile a kernel from it :D
[HTC Desire X] hcdav:
It's inevitable now with the last few updates rolling out and that email atis112 got
[HTC Desire X] Sayestlow:
Seems that a lot of people are pretty enthousiast with the idea of ultimately compile a JB kernel. :laugh:
[HTC Desire X] neXus PRIME:
Its not so difficult actually. and feels good when you do it.

1.Install linux (mint/ubuntu or ur own flavor):silly:

2.Install some pre-reqs, copy-paste instructions found on many guides:silly:

3.Sync cm9/10 source along with kernel source.:silly:

4.Then there are just 5 commands:fingers-crossed: to compile it. Its done:good:

The real stuff is tinkering the sources to find new possibilities. (Like sweep2wake, 720p vid rec, OTG, governors, overclock etc etc):angel::angel:
[HTC Desire X] ckpv5:
My biggest problem is item 1 ;)

Need to buy a new laptop just for linux. My current one W8 is almost full... hehe...

One fine day.. I will learn to compile kernel

Anyway... hope that we'll get the kernel source soon
[HTC Desire X] greeneyes2910:
So i ve got some essential questions about kernel. Are anyone could try to explain me, where all the drivers, and files , which would be compiled into the Kernel,could be find on running device?
[HTC Desire X] neXus PRIME:
most of the stuff you mention will be under /sys/ folder int platform or devices or other folders. But others might know more then me.
[HTC Desire X] hell_lock:
No need of step 3.
[HTC Desire X] dansou901:
It's enough to buy a new big flash or hard drive to install Linux on it, just make it bootable then...
[HTC Desire X] xpirt:
You can install linux in virtual, will work to compile?

xpirt
[HTC Desire X] dansou901:
Not if he hasn't got enough place for a vm...
[HTC Desire X] The Android Manual:
Possible :) but its goin to take forever! LoL VMs cant provide the same power as a real computer running an operating system can :)
[HTC Desire X] hell_lock:
They have only 45 days to release the kernel source now. Cuz the JB is out all over the world.
[HTC Desire X] AkumDX:
Nope...nt evryone hs recived da jb update..
[HTC Desire X] hell_lock:
Atleast it got released in my country and HTC guys told me(through email) that I will get the sources within 45 days
[HTC Desire X] AkumDX:
Me toh yet to get jb update...i'm also frm india...

Well thn datz gud news...
[HTC Desire X] dansou901:
IS htcdev.com down right now? Are they releasing our source code?
[HTC Desire X] Sayestlow:
Not down.

No sources. :(
[HTC Desire X] dansou901:
Yeah, not anymore... it was just an hour ago... and definitely no sources :(
[HTC Desire X] ICUDeadNow:
Compiling kernel is nothing.

3 commands

1. gedit makefile

2. Make protou_defconfig

3. Make -jx

:p
[HTC Desire X] dansou901:
BTW, any update from GNU so far?
[HTC Desire X] lahoreonline:
Done...
[HTC Desire X] Mr.Jay:
Any news about the sources?

HTC Desire X || Android 4.1.1 || myONEdx+ RC1.0
[HTC Desire X] adbroot:
No news as of now, as far as I know.
[HTC Desire X] neXus PRIME:
Found this interesting article. I never seemed to care about it coz my old HTC phones were atleast a year old and they had all the sources development, etc etc done already. But Desire X was the first which i bought a few months after release.

https://www.change.org/petitions/htc-htc-needs-timely-kernel-source-releases

Anyways, [MENTION=3834787]atis112[/MENTION]

Any news from the HTC rep you have contacted about source?
[HTC Desire X] mike90ro:
The htcdev.com was down again yesterday. Today when I checked: nothing! The interesting fact is how the One (M7) has 3 or more pages full of kernel sources (even though it is a flagship, 3 pages!). As one of the very best mid-range devices, the sources for DX should have been there allready!
[HTC Desire X] neXus PRIME:
Desire x also had many pages of sources for ics 3.1 kernel.

By the way [MENTION=3834787]atis112[/MENTION], isn't there anything we can do to boot cm10.1 with current 3.1 kernel ? How do devices like explorer and sensation get it without official jelly bean kernel ?
[HTC Desire X] hell_lock:
We can boot it.
[HTC Desire X] hcdav:
Haven't seen much of him on these forums recently... Maybe HTC have kidnapped him to hush him up? :eek:
[HTC Desire X] hcdav:
atis112..... :P kidnapped him to keep him quiet about GPL violation :P
[HTC Desire X] xpirt:
xD... yeah. Now we have to fight and bring he back. D:

xpirt
[HTC Desire X] dansou901:
I think they've done modern kidnapping... They got him a job and told him not to communicate with us anymore...
[HTC Desire X] hcdav:
Maybe they've got him to work on releasing kernel sources :P
[HTC Desire X] dansou901:
They would be violating their own internal rules then, so I can't believe that...
[HTC Desire X] atis112:
Hey guys, I'm here, but i will have exams at next week again, so i need to learn. :D

And JB possible with ics kernel but not easy as with JB.
[HTC Desire X] tassos_chry:
So, any news about the JB kernel?? Do we know an estimated time of release??
[HTC Desire X] Sayestlow:
HTC just said something like "Kernel is coming" and actually we are all dying one by one.
[HTC Desire X] neXus PRIME:
One S 3.4 source released. I think One X 3.4 will be released and then our turn. But not very sure.
[HTC Desire X] dansou901:
One X 3.4 is released, so I hope you're right...
[HTC Desire X] ckpv5:
Those are 3.4.10 ... long time released.

Ours is 3.4.0 ...
[HTC Desire X] Jann F:
Thats exactly the same procedure they have done to the Desire S users...

They just don't care about the mid-range phones, I think I'll sell my phone the next weeks.
[HTC Desire X] R0e-[nsy:
I got this reply from HTC at 4:12, 13/7/13

So this guy has no idea what the petition was for?
[HTC Desire X] eben80:
Scripted monkeys at HTC answering our questions without answering them. I've replied to ask for a human with reasonable answers to respond....
[HTC Desire X] Crash3000:
Hey folks,

I work in tech support for a german company. In my experience, a single request (which in my eyes a petition is) is often hardly noticed. But if there's a bunch of requests in a short period if time, all addressing the same topic, our chance to get attention may increase a lot.

As this Chris from HTC's tech support mentioned, we should contact HTC individually. ;)
[HTC Desire X] eben80:
I submitted forms both through HTC support and through HTC Dev... For both tickets I received a response from "Christopher"....

When I pressed him for a reason for the delay in a response on the HTC Support ticket, he told me I should ask HTC Dev...:silly:

Wait Christopher... you just replied to me for tickets from both departments.... ?!?!
[HTC Desire X] hcdav:
Different Christopher...? ;) XD I've just sent yet another angry email, it's been 3 months and still no source....
[HTC Desire X] hell_lock:
I am soon going back to ics with true oc
[HTC Desire X] neXus PRIME:
you must be a gamer then, coz mainly they need overclock to play nfs n stuff.

My bro's huawei g510 is same as desire x in SoC but its 1.2 GHZ clocked on Stock kernel. lucky him.
[HTC Desire X] eben80:
My Desire S clocked at 1,5GHz kicks dust in the eyes of my stock Desire X AND the battery lasts almost twice as long... :(
[HTC Desire X] eben80:
now let's wait...
[HTC Desire X] hell_lock:
HTCdev has been dead for a while which means 2 things

1.Either they have no more work to do.

2.They are making something for us
[HTC Desire X] mike90ro:
Or for others...we aren't the only HTC device without kernel sources...

Edit: I just checked, site is online aaaaaaand......nothing :(
[HTC Desire X] ReSkid:
I don't understand the need to make a website Offline in order to update its content. That is just so illogical.
[HTC Desire X] eben80:
I'd say unnecessary as well... What kind of CMS are they running ... :D
[HTC Desire X] nightwalkerkg:
I don't think that is the reason for the website being offline. xD
[HTC Desire X] eben80:
Kiss my ass HTC...

After having an HTC SAPPHIRE, HERO, BRAVO, SAGA ... the PROTOU will be my last HTC.....

Compared to my Desire S (SAGA) on JB, the battery life on the Desire X SUCKS, the speed SUCKS... not because of the hardware, but because developers haven't been allowed to improve the lacking OEM firmware...
[HTC Desire X] Will_Xda:
Anyone Got any News or an Update on our Situation yet ?

Sent from my HTC Desire X
[HTC Desire X] eben80:
You mean apart from my update 20 hours ago? :D
[HTC Desire X] Will_Xda:
:D Yes apart from that, i share your Anger at HTC

I thought a few members emailed different groups that could help out, just really wanted Update from them guys

Sent from my HTC Desire X
[HTC Desire X] navmad:
This is what I got as response. :-o

navmad
[HTC Desire X] hell_lock:
They are sending same thing to everyone. Me and my friend have already got this.
[HTC Desire X] eben80:
That response is from someone who has no idea of the responsibilities of his company under GPL. It doesn't matter what the customers do with their phones, GPL compliance is HTC s responsibility.
[HTC Desire X] McGrady:
done and wait ;)
[HTC Desire X] McGrady:
So here the replay

what do you think of the idea of ​​times to post publicly our wish on the HTC Facebook Wall? Then we all still write a comment. From the public there is often more than respond by "silent" post

McGrady
[HTC Desire X] eben80:
I'd happily flood their Facebook wall... Mass action would be better.
[HTC Desire X] Uizz.UW:
That's not a bad idea . What could possibly go wrong ? It's not like sitting here and doing nothing does us any good , it's clear that they aren't planning on releasing the sources anytime soon , we've been getting the same bloody response for like what , 3 months ?

Then again , if we really want to lend a strong enough blow , we're gonna need lots of people . A 20-people-flood on their wall ain't gonna get us anywhere xD
[HTC Desire X] McGrady:
any user from here can post the facebook link on the most popular forum in the own country for android/htc. so we get more people...
[HTC Desire X] eben80:
Maybe create an event in g plus, invite as many as possible on here and target both HTC FB and gplus pages at the same time in a coordinated effort..
[HTC Desire X] GtrCraft:
And the HTC Dev Twitter, I just asked them about it
[HTC Desire X] navmad:
I asked on twitter. They were busy promoting their brand new ONE :D

@ all.. Tweet about it. Make some noise. :P

navmad
[HTC Desire X] Will_Xda:
Yeah ill give it ago and ill comment multiple Times on all their posts too

Don't think it will really help though

Sent from my HTC Desire X

---------- Post added at 08:37 PM ---------- Previous post was at 08:33 PM ----------

You know what might get a non automated answer..... A petition about how Many of us wont buy a HTC product beacuse they wont support their customers

Sent from my HTC Desire X
[HTC Desire X] GtrCraft:
Here is the link to the HTC Dev Twitter: https://twitter.com/htcdev

And the link to HTC's FB: https://www.facebook.com/HTC

Please ask there too
[HTC Desire X] eben80:
Don't do it individually... It needs to be a coordinated effort.. Remember their new or prospective customers are watching so they don't want bad publicity on there especially if it's true.. M
[HTC Desire X] GtrCraft:
Well, like 2 ppl did it before/after me so I think now is the time
[HTC Desire X] eben80:
I know you mean well but that's not enough :)
[HTC Desire X] GtrCraft:
I know that but I think (as I said before) now it's the time for more ppl to ask to get more attention. And we will see if it works or not
[HTC Desire X] Sayestlow:
Hmmm, raging on public page of a company which don't care about us ?

I think I can nicely do it. :p

But it's also a part of luck :

- facebook comment can be easily erased by htc

- twitter post can be more or less successful depending of visibility (number of retweet..)
[HTC Desire X] deferte:
Dear Deferte,

I understand that you would like the updated kernel source for the Desire X and I would be more than happy to address this with you!

We will release source code in accordance with any applicable open source license terms. We are working to release appropriate kernel code bases as soon as possible after device launch but we cannot guarantee the exact time frame. Other source codes, which are not required to be disclosed by the open source license terms, unfortunately cannot be disclosed by HTC as they may be proprietary to HTC or its licensor!

Thank you for your eMail, Luigi, and in the future if you have any other questions or comments please do not hesitate to contact us! I hope you are having a wonderful day and thank you for being the most important part of HTC!

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Matthew

HTC

Want to see what others are saying? Have a question to ask other HTC fans?

Become a fan of HTC facebook.com/htc

Follow us on Twitter twitter.com/htc

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Please visit us at htc.com if you have any questions or need further assistance.

CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
[HTC Desire X] eben80:
Could it be possible that it has something to do with Qualcomm?
[HTC Desire X] eben80:
Feel free to join in and distribute...

Maybe this could help with some coordination.

https://plus.google.com/u/0/events/cl30t7cei4mp31ipkblbnivdlmk
[HTC Desire X] GtrCraft:
They released some 4.1 kernel sources for the One X, S and SV.

Hopefully we are next...
[HTC Desire X] eben80:
Nothing for us, about to start posting...
[HTC Desire X] Zarboz:
I can port it for you guys possibly

Is there any known source for your unit
[HTC Desire X] eben80:
Only ICS
[HTC Desire X] Zarboz:
Is it 3.4.10 based? If so i can port over jb kgsl
[HTC Desire X] GtrCraft:
The ICS kernel is 3.0.21 based
[HTC Desire X] Zarboz:
I'll see what I can do later tonight after I get a copy of the 3.0.21 source
[HTC Desire X] hell_lock:
We have ics aka 3.0.x kernel sources for our phone. And JB uses 3.4.x kernel. I have found huawei phones with the same soc and they have the 3.4 sources so we can port from them( I tried but due to lack of time couldn't succeed).

YOU BOUGHT THIS PHONE?
[HTC Desire X] atis112:
I added jb kgsl to our CM kernel, what based on stock 3.0 ics kernel, but there are more useful features in 3.4 kernel. And I'm not good enough to port caf kernel to our device, so I hope HTC will share our stock JB kernels sources.
[HTC Desire X] Zarboz:
I could probably do it
[Galaxy S II Q&A, Help & Troubleshooting] jassim14:
hello

my phone was work fine but when i turn it off and remove the battery then its dosnt work completely

i think i remove the battery befor the vibration

can u help me please
[Galaxy S II Q&A, Help & Troubleshooting] MistahBungle:
I'm afraid you're going to have to be more descriptive than that.