yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] Diamond 2 owner:
It seems that you are presuming, that if Samsung would make such move (to take responsibility for broken displays without visible symptoms of user abuse) they would start from their biggest market.

This is wrong. Did you noticed in the past, that Samsung likes to start enrolling software updates from many smaller countries too? For example, one of them debuted first in Poland. I am from Poland, and I can assure you that it is not a biggest market in the world.

India could be only the pilot program. In the mean time, they probably implemented some corrective actions (i.e. revised design of display/digitizer frame) on production line.

Now, their main concern could be to remove that fear (omg my brand new S4 screen could broke some day too. should I buy it?) from potential buyers (especially as sell numbers are not so great as Samsung dreamed). This promo could do that - it gives buyers peace of mind. More customer friendly services too (not rejecting such phones).

Anyway, these are only my guesses... do not receive it as my attack on you or that I am trying to prove that S4 is bad phone. No, it is great phone, best in class. Would I buy it one more time? Yes!
[Galaxy S 4 Q&A, Help & Troubleshooting] olavxxx:
Mine broke today, about 9 days after I got it.

Never dropped, no abuse or extreme condition.

Hairline fraction on the lower left corner.

Did a trip to ikea, but didnt buy anything heavy to carry or anything.. so it's quite strange.

I also never have anything in the pocket with the phone.. But I'll go to the shop tomorrow.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
We simply don't have enough information.If we could have the date of prodution and the plant where it was made we could at least maybe see a pattern.On this site you can enter serial number http://sndeep.info/en and see these information.for example mine come from china and was made three months ago.
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I'm just guessing too. Both your guesses and my guesses are based on nothing but our opinions and conjecture. And with 59 reported cracked AMOLEDs I'd question at this point if there's any need for Samsung to react at all. Hardly an epidemic.

HTC just pulled all future updates for the 14-month old One S leaving it on 4.1 forever. They knew the fallout they'd receive from angry owners (and Google for violating the 18-month upgrade commitment) but did it anyway to save money. You (and a lot of others) think that the fear of losing some customers or taking some PR flack impacts these billion-dollar companies’ decision making. It doesn't. They are far more concerned about getting new customers than losing money keeping a small subset content that there's no assurance they'd keep in the long run anyway. Harsh I know, but that's just how it goes. I'd bet there are hundreds of SGS4 owners on the forum that swore after the i9000 GPS debacle that they'd never buy another Samsung device. People generally like HTC and their sales volume and stock value have been declining for years. People are sometimes pissed at Samsung's behavior yet their Q2 profit was more than HTC's entire capitalized value. That's just the way life works and it's not always "fair." Small quantities of unhappy customers are both expandable and expected.

And this is why Poland (and Plus) are a test bed for new development.

http://rd.samsung.pl
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
Is there any risk in give this site your serial and imei number, i don't want my phone cloned or anything.

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
You don't give your imei but your serial number : you can't clone a phone with that information.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
I put in my serial number and it said it could not give me the detail unless i gave it the imei number, this is when i felt a bit iffy, i have an htc one, not an S4

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
it gives that kind of information by decoding serial number.It works only for samsung phones.
[Galaxy S 4 Q&A, Help & Troubleshooting] Tinderbox (UK):
That could be the reason i suppose :laugh:

John.
[Galaxy S 4 Q&A, Help & Troubleshooting] olavxxx:
Hairline, fine crack, lower left corner.

Had the phone in my front pocket, nothing else was in the pocket.

I did not lean against anything, have anything in my lap or carry anything heavy that cold have flexed the handset.

Jeans type: loose / large pocket.

Made in: Vietnam

Year: 2013

Month: May

Age: 2 months (May 2013)

Used for 9 days when it happened.
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
Mine has no cracks at all, i checked my device and it shows this info

Made in: Vietnam

Year: 2013

Month: April

Age: 3 months
[Galaxy S 4 Q&A, Help & Troubleshooting] mrm1:
Same as yours and no cracks (yet)

Sent from my GT-I9505
[Galaxy S 4 Q&A, Help & Troubleshooting] paddy01:
Finally found the serial number of the broken device so here is the info from SNDeepInfo site

Made in: China, Tianjin Samsung Telecom Communication (TSTC), Tianjin

Year: 2013

Month: April

Age: 3 months

And from mine, not broken device

Made in: China, Tianjin Samsung Telecom Communication (TSTC), Tianjin

Year: 2013

Month: May

Age: 2 months

I'm not so sure it's trustworthy information though because I did this test on mine earlier and then it said it was made in Vietnam .. ?
[Galaxy S 4 Q&A, Help & Troubleshooting] blues1225:
I'm very sorry to see you phone broken. It tells me to protect my s4 more carefully. I think this is a case and you should call sumsamg for some help,if they could do something .
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
Made in: Korea

Year: 2013

Month: April

Age: 3 months

Not broken after 2 months. Frontpocket only, without any protection.
[Galaxy S 4 Q&A, Help & Troubleshooting] cydiamante:
Where do you find this info?
[Galaxy S 4 Q&A, Help & Troubleshooting] noscentsbrad:
Made in Vietnam

Year: 2013

Month: May

Age: 2 months
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
http://sndeep.info/en
[Galaxy S 4 Q&A, Help & Troubleshooting] surfsanctum:
I called Samsung customer support to ask how many of their trouble calls are about the screen. The rep estemated 2 out of 10. I know that some of you imagine monkeys smashing hardware on hard floors, but I believe most of us baby our new babies around, and that Samsung may be experiencing a failure rate closer to 20 percent...
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
Sounds about right.

http://news.cnet.com/8301-17938_105-57568256-1/quarter-of-iphones-have-a-broken-screen-poll-says/

As more phones are sold and more people are joining this forum this thread's not even staying on the front page regularly. The number of broken AMOLEDs reported here isn't even growing as fast as the SGS4's sales rate. So 20% of Samsung's support calls being display related (EG: broken, cracked, scratched, discolored, in-op, "how do I") is probably a representative average. But it's certainly not 20% of support calls related to 20M SGS4's sold all having to do with a mysteriously cracked AMOLED. That would be 4M cracked AMOLEDs. If that were true this forum would be lit up like a Christmas tree and the media would be having a field day.

P.S. – The turnover rate at the contact center you got your information from is probably 30-50% and whoever gave you the information is voicing their opinion; they don’t have access to analytics. For reasons shown by Edward Snowden you don't give low-level employees access to proprietary data your competitors would love to have. The person you spoke to may not even be a Samsung employee but working for a third-party Samsung outsourced first level support to.
[Galaxy S 4 Q&A, Help & Troubleshooting] surfsanctum:
[MENTION=1493949]BarryH_GEG[/MENTION] I agree completely, my frustration drives me. The demonstrated durability of the SGS4 says to me that the cases listed in this forum are truly factory defects, few and far between, yet we have no means of it being recognized and getting the product we thought we bought.
[Galaxy S 4 Q&A, Help & Troubleshooting] halfdozen:
Same issue, been using the Samsung Flip case, the phone was in my front pocket for 5 minutes without anything else in the pocket. Pulled out the phone and theres a huge crack running from the top to the bottom of the screen, seems to be underneath the glass as there is no physical damage that can be felt.

Only got this on Tuesday, been told by O2 and Samsung that they don't cover the damage. Very frustrating.

Made in: Vietnam

Year: 2013

Month: May

Age: 2 months
[Galaxy S 4 Q&A, Help & Troubleshooting] evivbulgroz:
hello,

Can you upload a picture ?
[Galaxy S 4 Q&A, Help & Troubleshooting] XsonicX:
Hey!

Habe es mit einem A1 Vertrag gekauft ;). Wichtig ist, wende dich DIREKT an Samsung weil MobileTouch (Tochterreparatur Firma) hat bei mir auch behauptet dass das KEIN garantierfall sei... Mein Handy wird jetzt trotzdem auf Kulanz seitens Samsung repariert^^

- I bought it with a contract @ A1! It'S very important to write to Samsung directly
[Galaxy S 4 Q&A, Help & Troubleshooting] ljruble:
Samsung said I had to pay to have this issue fixed as well. $199....I said no, I contacted the Better Business Bureau with a link to this and other topics showing pages upon pages of the same issue for other people. Within a few days time I had a shipping label from Samsung to send them my phone for repair. They haven't asked for a credit card or anything yet to this point which they had tried to get on my first phone call to them but I never gave them. I'm hoping they don't end up trying to charge before they send the phone back. I will let you all know if this worked in the end or not.
[Galaxy S 4 Q&A, Help & Troubleshooting] dssence:
How did it happen , I'm worried about happening the same thing to me, that's why I'm thinking in getting ottercase
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
This thread is averaging almost a page per reported crack so "pages upon pages" is from discussion not actual defects. If not for the discussion, at 5 "cracks" per page, this thread would be 12 pages long. The One's cracked camera lens thread is at 80 pages and they are convinced it's not an endemic problem.

There's no real pattern and it’s happened to people using multiple different kinds of cases. I twisted and bent four SGS4 floor models at Best Buy when it was quiet over the July 4th holiday pretty aggressively and they in no way felt weak. From my little sample group I can't imagine that "being in my shirt pocket alone" would cause a healthy SGS4's AMOLED to crack. So either some devices left the factory with a defect that would cause its AMOLED to fail with little effort or something happened to the mysteriously cracked AMOLEDs at their owners hands that weakened them and led them to crack later. For the latter, the owner might not even have been aware. Regardless, 60-some phones out of 20+M sold isn't a crisis. And this thread’s not been growing any faster even though each week there are tons of new SGS4's added to the pool.

Updated list. 63 cracked AMOLEDs, 9 "other."

Hendrickson (OP)

raidenuk

beatmag (discoloration)

jdashford

scriptx

pitapart

murrowxda (AT&T)

Shadowcash ("friend's broke")

greenandroid.sb

_Supernaut

zoroko

blader0109

nevillejb75

Ace 272

epsilon8888

SSTaLoN

kuribo67

danniibxn

Toshanda (screen died)

minipcpro (YouTube video)

saspi

saspi (broke again after repair [drop])

mmessina

AMDERS17 (AT&T)

SAShady (Sprint)

ostrow30

Trax_

LadyDiana0265

XsonicX

Gash128

TeeeJaay ("friend" - GG3 cracked, not AMOLED)

rallyfan1986 (GG3 cracked, not AMOLED)

glynnd

tricki

SATAN999

asorsa

vassalle

ynr (GG3 cracked, not AMOLED)

Davidesan

johncros

kblevins1985

jamieridler

xenoninja

astbok

solwretep

mileskl (GG3 cracked, not AMOLED)

daniesq

surfsanctum

Ronis_BR (discoloration)

natsureg

MezManiac

cputoaster

RNAIL

lore-mordred

ipsthorne

hendeeze

JC604

aarontbrooksjr

ArneFW

paddy01 (“friend”)

TommyUnderwear

marcomnia (GG3 cracked, not AMOLED)

Puglis17

gcosmin

Reversephase

jay7862

androgyn

xman63

olavxxx

paddy01

halfdozen

ljruble
[Galaxy S 4 Q&A, Help & Troubleshooting] Enquad:
Made in: Vietnam

Year: 2013

Month: May

Age: 2 months

Still working like a champ. Front-pocket, no protection.
[Galaxy S 4 Q&A, Help & Troubleshooting] danny39:
Mine was also cracked, albiet from a drop but the glass didn't break, only the amoled. AT&T btw
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
By a drop ? that is not a factory fault
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Lol. A lot of the posts in here are from drops. Useless thread.

sent from my gt-i9505
[Galaxy S 4 Q&A, Help & Troubleshooting] MichelN:
That i don't know, but if you drop your phone you cannot blame samsung for screen cracks.
[Galaxy S 4 Q&A, Help & Troubleshooting] Hexgore:
If you have had your screen crack and Samsung is refusing to cover under warranty, buy insurance for your phone which covers accidental damage and claim under that. Only costs like £5 a month to insure one phone usually. You may have to pay excess but it will be a lot less than repair cost or cost of buying a new phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
That's basically what I've said previously. A lot if peeps blaming Samsung after dropping their phone in this thread.

sent from my gt-i9505
[Galaxy S 4 Q&A, Help & Troubleshooting] ant987:
Exactly the same here! Made in Vietnam on May 2013 and I only use a rigid case to prevent scratches on the back and up to now still no cracked AMOLED. I have skinny jeans and I put many times my Galaxy into those pockets, entered my car many times but still no problem! :)
[Galaxy S 4 Q&A, Help & Troubleshooting] danny39:
I'm not blaming them, i paid for a repair, i know it was my fault. I'm just curious as to why the Amoled broke but not the screen. I feel like what should be the first to go is the glass, then the display.

---------- Post added at 04:58 AM ---------- Previous post was at 04:57 AM ----------

If you're on AT&T (which i assume you're not because you talked about the price in euros) they have an out of warranty repair service for $150 plus tax
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
GG3 is a lot more resilient than GG2 and the AMOLED panel it's bonded to.
[Galaxy S 4 Q&A, Help & Troubleshooting] danny39:
Yeah I guess that makes sense
[Galaxy S 4 Q&A, Help & Troubleshooting] bungleboy79:
Me too
[Galaxy S 4 Q&A, Help & Troubleshooting] muamers:
To buy or not to buy :)

Like you can see in my signature, i was sticking to HTC for a looong time. Now i was about to try something new (this time Samsung beat HTC in so many things) ... and look, theres a "thing" on the new Samsung flagship.

So my question is, are there any newer phones with AMOLED breaking ? I mean what about the phones made in June or July? Are the Korean ones "better" ?

I know that the guys with the faults are always are active on such subjects and it sounds like Samsung sucks all the way, but on the HTC OneX we had a similar topic and i hadnt any issue with it ... i just want to be "sure" about it :) i mean, cmon, its a HUGE step from Sense to Touchwiz :D :highfive:
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I've been keeping the list up and with more phones out each week the pace of reports seems to be slowing. This thread also comes up in Google search in the number one spot for "Galaxy S4 cracked display" so the audience is larger than just XDA. The One has a similar problem in similar quantities where the camera lens is cracking mysteriously. So if you think 60-some of an issue is relavant you'd have as much chance as cracking a One's camera lens as you would a SGS4's AMOLED.

http://xdaforums.com/showthread.php?t=2247754
[Galaxy S 4 Q&A, Help & Troubleshooting] muamers:
I really dont know why you mention the HTC One, i asked for the Samsung fault because i am going to buy S4 (maybe) ... if not the s4, im waiting for another "big phone" :) but cool to know that HTC has again (last time it was screen flickering, yellow spots on the screen and faulty wifi antena) an annoying hardware fault (not that expensive and huge like Samsungs one, but still) ... so the chances, if i get a S4, that i catch a "faulty" one is like 1:1 000 000 ? This year sucks for me when it comes to "bad luck" :D But i think ill take my chances ... at the end, it could be Apple that sabotages HTC and Samsung lol

And BTW, XDA isnt anymore a small community, there are a lot of google searches that are ending in "xda-link on first place" :)
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
When the One X was having Wi-Fi issues UK owners turned to the watchdog. It was a pretty easy fault to prove. All you needed to do is connect a defective device to Wi-Fi and create a screen shot from a Wi-Fi analyzer showing the device getting results well below healthy One X's.

Samsung will have sold 10MM SGS4's by the end of the month. If 100K end up with cracked displays that's 1%. Since broken displays happen all the time on mobile devices what you guys are saying to the watchdog is that the SGS4's breaks more often than others and more often than is reasonable. What are you providing as proof of that other than "my screen never broke before in my jeans using other devices and did with the SGS4?" It still comes down to what's commercially reasonable.

If the SGS4 isn't as strong as the SGS3 or other phones that's not a defect it's a characteristic. The display on an iPhone cracks when you look at it. Apple never changed the design and owners just sucked it up and made a lot of after market screen replacement companies rich. And if 1% of SGS3's screens cracked and 2% of the SGS4's do there was no claim made by Samsung that either shouldn't have failed at a specific level based on a declared standard.

A good example would be car bumpers. Some are designed better than others to minimize low speed damage. If a 2011 BMW 5 sustained no damage hitting a pole at 5MPH and the 2013 sustained $3K worth of damage the latter isn't a defect. A disappointment and expectation let down, yes. A defect, no. This is from testing done in the U.S. replicating real world conditions. There are standards for 5MPH impacts in the U.S. but they are in to a fixed barrier so all the cars that failed in the real world tests passed in controlled conditions. And nothing changed based on the damage shown in the referenced tests.

"Most bumpers on midsize cars do little to resist damage in the kinds of low-speed collisions that are common in commuter traffic and parking lots," is how the report begins. And it only gets worse from there. Out of the 17 cars tested, only three managed to stay under the $1500 level for each of the four impact tests the agency conducted. "​

The SGS4 being less sturdy than the SGS3 is great for people to know so they can be careful or avoid it completely. Expecting anything to change with or without a watchdog's involvement is pretty unrealistic just based on the iPhone example. And BTW, even with a smoking gun, it took from March to June last year for HTC to acknowledge the One X’s Wi-Fi issue so you guys are in for a long slog.
[Galaxy S 4 Q&A, Help & Troubleshooting] bungadudu:
Also, the links to this threads should be sent to the most important android & tech sites.

We need to bring this up so people will know what they're paying for and maybe under public pressure samsung will acknowledge this and agree to repair them under warranty.
[Galaxy S 4 Q&A, Help & Troubleshooting] SATAN999:
Ok just thought I should let you know the "Watchdog" I was referring too, is a British consumer rights TV program! They look at consumers problems and report them to the public. Last week they asked Samsung to explain why a 16Gb device only had 9Gb usable storage! https://www.youtube.com/watch?v=ox9nuDKbNUo

In the UK with have a "sale of goods act 1979" which states "Items must be as described. Must be of satisfactory quality, sufficiently durable, free from any defects,"

I think the S4 fails on at least 2 of these!
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I spend three months a year in the UK so I knew what you were talking about. And other than exposing what they see fit and hoping ridicule goats a manufacturer in to action they have zero power or authority to do anything about the issues they report.

This is totally valid and applies to more than just Samsung. With all the international tribunals looking out for customer's right it's shocking there aren't disclosure laws that force manufacturers to say what's available out of an advertised "X" of storage. Microsoft went through the exact same thing with the Surface here in the U.S.

It's going to take a lot more than your "thoughts" and the squawking’s of a dozen or so people on XDA with broken displays to demonstrate that a disproportionate number of SGS4 cracked screens aren't caused by handling but by a design or manufacturing flaw. But I wish you luck in your fight.
[Galaxy S 4 Q&A, Help & Troubleshooting] SATAN999:
Perhaps I should have mentioned that under the "sales of goods act" it's down to the retailer to prove you damaged the item, not for you to prove it was faulty!

That apply's for 6 months from the day of purchase and within the first 28 days you can reject said item for a refund or replacement!

So not much of a fight really needed there!

My main reason for posting is to warn others, just how easliy the Amoled cracks and hopefully help people from other countrys to get their phones repaired under waranty!

It's not unreasonable to expect a mobile phone to be carried in a pocket, in fact in the settings menu on the s4 is an option "Increase volume in pocket"
[Galaxy S 4 Q&A, Help & Troubleshooting] Hendrickson:
Of course its not unreasonable to carry your S4 in your pocket where else would it be? In a belt clip holster? But it seems loose jean pockets are too much for some Galaxy S4's. Maybe there was a batch of defective weaker samoled screens used in some i9500's and we are just unlucky. Thats 699 usd down the drain for me or spending 250 euros to repair it. About 300 usd+ Then it could just happen again to me.

Samsung will not admit there is a problem or this could even happen. Its all my fault for storing my Galaxy s4 in my pocket like I have done all my phones....

I will return to my Optimus G Pro, it might not have 29k benchmarks in Antutu. But in the real world playing games I haven't noticed a difference. At least my Optimus g pro survives in my jeans pocket.

Samsung has become the new Apple, with fanboys just as blind..I was blinded and brain washed into getting the S4. Little good it did me. It lags, full of s-bloat etc but everyone denies it. Rooting fixes it, you shouldn't have to root to make a mobile faster removing bloat.... And now it has a weak screen. LG's hardware is much better I feel now. Or the Lumia nokias. Shame I can't stand windows phone.
[Galaxy S 4 Q&A, Help & Troubleshooting] chalid:
Like I said before: This is neither new, nor uncommon. It happend with the Galaxy S3 as well: https://community.verizonwireless.com/thread/777720

Could happen to any other phone that size too, since the current screens are not flexible. Just put enough pressure on it. The threshold seems to be a little lower on the SGS4, which shouldn't be a surprise considering the bezel to screen ratio.

But there is no build quality issue. Just bad luck.
[Galaxy S 4 Q&A, Help & Troubleshooting] MrPhilo:
Theres only a minimal amount of people getting these problems, your just a unlucky bunch to get a poor sensor or screen. Not all products are perfect or same.
[Galaxy S 4 Q&A, Help & Troubleshooting] vegetaleb:
I think there is a let down in all the ''glass'' department at samsung but also a little at HTC One lens plastic protection,some broke (very little batch) and mine got a scratch though not affecting the camera at all.

If only sammy and HTC are really using gorilla glass on everything...