[AT&T HTC One (M7)] pissedoffmarine:
Update. Clover Wireless Fraud

I sent in my old unit months ago and had not received my rebate card. I contacted them via email and they informed me that they were shipping the phones they received from their old plant to their new plant in CA and that rebates would be delayed. Then they tell me that I would receive a confirmation email when they have received and processed my unit. I finally get the email weeks later. Still no rebate 3 weeks AFTER the confirmation email. I called them several times and while always quite responsive, never had a definitive answer. And 3 different people had told me the card was mailed out to me already but in actuality they had not. (something about the rep not working for the HTC One Trade up program division and that he was confused). Then I started speaking with a Roberta Pfau, while very responsive until a few days ago, stated that it was finally sent out at the beginning of August.... and that I should contact her if I had not received the card by 8/10/2013. I still do not have my card..... This trade-up program is technically and legally an interstate sales transaction and their inability/refusal to honor the terms and conditions of this transaction constitutes interstate fraud. Now while I don't understand the multiple delays in sending out my card to me, legal action just may be taken so that these people don't think they can get away with fraudulent activity in the future. This had everything to do with principle and very little to do with the rebate card. I would just much rather have my card.Please let me know your thoughts.

---------- Post added at 06:59 PM ---------- Previous post was at 06:50 PM ----------

I sent in my old unit months ago and had not received my rebate card. I contacted them via email and they informed me that they were shipping the phones they received from their old plant to their new plant in CA and that rebates would be delayed. Then they tell me that I would receive a confirmation email when they have received and processed my unit. I finally get the email weeks later. Still no rebate 3 weeks AFTER the confirmation email. I called them several times and while always quite responsive, never had a definitive answer. And 3 different people had told me the card was mailed out to me already but in actuality they had not. (something about the rep not working for the HTC One Trade up program division and that he was confused). Then I started speaking with a Roberta Pfau, while very responsive until a few days ago, stated that it was finally sent out at the beginning of August.... and that I should contact her if I had not received the card by 8/10/2013. I still do not have my card..... This trade-up program is technically and legally an interstate sales transaction and their inability/refusal to honor the terms and conditions of this transaction constitutes interstate fraud. Now while I don't understand the multiple delays in sending out my card to me, legal action just may be taken so that these people don't think they can get away with fraudulent activity in the future. This had everything to do with principle and very little to do with the rebate card. I would just much rather have my card.Please let me know your thoughts.