yashsingh1/xdaforums huggingface dataset:
[Galaxy S 4 Q&A, Help & Troubleshooting] Shade08:
Lol, what? I definitely can't believe that. With all of the drop tests and what not floating around on the internet, I find it hard to believe that this phones kryptonite is merely putting it in your pocket. While it's true as everyone else said that phones just don't crack without pressure or any force being applied, I believe that since it's the AMOLED screen cracking and not the gorilla glass, it could be that pressure is being applied from something internally. This doesn't mean a design flaw by any length (since this appears to be happening to a few limited group of users), but it could be that a component is overheating causing it to swell and apply pressure from underneath. Now, I have no proof of this happening, but it's a lot more likely than a phone cracking because you slip it in a denim pouch, and even if what I said is true, that wouldn't be the cause for every cracked screen out there. I'm sure there are some people who have applied pressure to it or bumped it just right and didn't notice it.
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Steve jobs is rolling in his grave laughing his ass off. You're pocketing it wrong.

Sent from my GT-N7100
[Galaxy S 4 Q&A, Help & Troubleshooting] tricki:
There was some mechanical stress. But I expected that the shell and the glass breaks before some inner parts would suffer. You won't find any dings and dongs on the outer parts of my unit but the AMOLED was damaged.
[Galaxy S 4 Q&A, Help & Troubleshooting] JuniorGG:
No phone display should break such easily. The fact of it happening to 1 phone over 10.000.000, or to 1.000.000 phones over 10.000.000 is abolutely irrelevant. Samsung not willing to recognize it and blaming the customer is ridiculous.

Either mess with the law if you have a lot of time and good will to spend, or pay, or put that ridiculous phone in the container it deserves: the dustbin.

Lesson learnt for the future: never again with Samsung.

AND SPREAD THE NEWS!
[Galaxy S 4 Q&A, Help & Troubleshooting] KinetiClutch:
Show this message?
[Galaxy S 4 Q&A, Help & Troubleshooting] tricki:
Here you are,

Sorry it's German.

To be more more exact. The message is from a certified firm. The incloced PDF says, that according to their experience the display can break in a trousers pocket.

=============================

Sehr geehrte(r) Kunde(in),

nach umfassender technischer Prüfung haben wir festgestellt, dass das eingesendete Gerät nicht den Herstellergarantiebedingungen entspricht oder dass die von Ihnen zusätzlich gewünschte Dienstleistung kostenpflichtig ist.

Deshalb haben wir für Sie einen Kostenvoranschlag zur Entscheidung bereitgestellt, dem Sie bitte weitere Details entnehmen.

Zum Kostenvoranschlag gelangen Sie über diesen Link >>

Hier können Sie Ihren Kostenvoranschlag einsehen

Sollten Sie in Ausnahmefällen nicht mit dieser Entscheidung einverstanden sein oder liegen Ihrerseits Kulanzansprüche vor, so wenden Sie sich bitte an die Hotline des Herstellers, welche Sie gerne umfassend über die Garantiebedingungen informiert.

Vielen Dank!

Bitte antworten Sie nicht auf diese E-Mail. Sollten Sie noch Fragen haben, sind wir jederzeit gern für Sie da. Besuchen Sie uns unter www.w-support.com.

Mit freundlichen Grüßen

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[Galaxy S 4 Q&A, Help & Troubleshooting] KinetiClutch:
This needs to be publicized then.

Thank's for posting that on here for us.

Media needs to be informed that Samsung actually expect people to NOT keep a phone in a trouser pocket
[Galaxy S 4 Q&A, Help & Troubleshooting] titus1:
Do you think that the heat might be one of culprits for broken Amoleds? Cause sometimes S4 produces heat that is beyond tolerable.
[Galaxy S 4 Q&A, Help & Troubleshooting] wingg:
Sgs 1,2 and 3 had a metal frame-panel lying under amoled panel in S4 it is only plastic under-flexible plastic.

//-->
[Galaxy S 4 Q&A, Help & Troubleshooting] zezza:
I owned the Galaxy S2, and several times I panicked because, while getting seated in the car, I realized I forgot to pull out my phone from the back pocket of my trousers, and I was actually sitting ON the phone. Luckily the phone was sturdy enough and never got damaged.

Now I know that I better not do the same mistake with my new S4.
[Galaxy S 4 Q&A, Help & Troubleshooting] jlczl:
Can someone translate this to English?
[Galaxy S 4 Q&A, Help & Troubleshooting] Serinety:
Really? I take it you've never heard of google translate lol.

You're welcome.
[Galaxy S 4 Q&A, Help & Troubleshooting] jlczl:
Wow. Thanks but no need for sarcasm. Of course I've heard of it but forum rules (mod correct me if I'm wrong) state that posts should be made in english.

I thought it would be a good idea to post it in english to maintain proper flow of the thread and avoid unnecessary steps for others.

EDIT: I don't see anywhere in the official response that they acknowledge the screen breaking in trouser pockets as stated here:
[Galaxy S 4 Q&A, Help & Troubleshooting] Serinety:
I'm confused. If you thought it should be posted in English, and you know how to use translate services, why did you post it in german?
[Galaxy S 4 Q&A, Help & Troubleshooting] jlczl:
I was quoting a previous post. I figured a translation from a native speaker would be better than a translation that is automatically generated. If you notice the translation is not very accurate.
[Galaxy S 4 Q&A, Help & Troubleshooting] Serinety:
Lol.... sigh

---------- Post added at 08:15 PM ---------- Previous post was at 08:11 PM ----------

Anyway. Back on topic.. phones break, get insurance, problem solved. I break all my phones at some point, who doesn't. That's why insurance for accidental damage exists.
[Galaxy S 4 Q&A, Help & Troubleshooting] jlczl:
I don't. This is the first phone that has broken on me. Insurance carries a deductible of $150. The point of this thread is that it seems that this is a very weak phone and the breakage is being caused by other reasons other than accidents.
[Galaxy S 4 Q&A, Help & Troubleshooting] Serinety:
Ya, by Putting it in you're pocket and sitting on it. Hey, I'm not judging you. I do it all the time. So far I've broken a nexus, HTC DNA. Rezound.I'm sure I'll break this s4. Insurance is 99 deductable, but most of the time I just send them back to Verizon and get a replacement.

Don't fret tho, flexible displays are around the corner. Then us pocket users will have less to worry about it.
[Galaxy S 4 Q&A, Help & Troubleshooting] jlczl:
No. This is not happening by sitting on the phones it is happening by just having them in your pockets. There is many many instances of this showing up all over the internet. That is why this is coming up. Is Samsung aware of it? If so, are they doing anything about it? I doubt it.
[Galaxy S 4 Q&A, Help & Troubleshooting] Funkym0nkey:
Frankly, this surprises me. My 9505 in leather flip cover took a tumble down the entire staircase when my dog decided to jump on me to welcome me back home after 1 days of being away and it is fine. In total it flew from my hand, smacked on the wall and then went tumbling down the stairs. for 15-20 feet landing on face. No damage to phone at all. I usually dont use flip cases, but as 9505 was going to be my secondary phone, I had picked up this generic leather flip case worth $4 locally for it. But still it took those shocks without damaging anything. I only had to take SD card out and reinsert it for phone to recognise it again. But that was it.

I have put pressure on screen almost daily. I sleep with my phone next to me and I have rolled onto phone in sleep with phone ending up under my shoulder countless times. None of my previous phones broke, neither has my either S4s. So this is something odd. I have seen video of MKBHD warping phone with it making weird noises without breaking the screen.

Honestly we need users having this issue telling us precisely where pressure was put. I have a feeling that these broken AMOLED are happening when pressure is put somewhere directly on the screen itself. Like putting hands on lap and thus on phone face while getting up to push down, or as pointed out previously unknowingly bumping into something without giving it any thought. Front glass is flexible to withstand little flex and pressure, but AMOLED screen layer is not quite strong enough.

No company is really going to accept physically damaged phone for warranty repair to be honest. Even if it happened due to user not knowing how to treat this phone differently than others in past. You really do have to baby your 5 inch phones. It is not optional anymore.
[Galaxy S 4 Q&A, Help & Troubleshooting] tricki:
This is the official response from Samsung Customer Care - Germany which I got on my inquiry.

They say that those damages may appear when the phone falls down or when it is transported in bags or trousers pockets where it may get hits or some sort of higher pressure. Because they don't have the opportunity to find out what happened they assume that it was the users fault and won't give warranty.

========================================================================================

Sehr geehrter Herr ,

vielen Dank, dass Sie sich mit Ihrem Anliegen an die Samsung Kundenbetreuung gewandt haben.

Diese Art von Schaden kann auch auftreten, wenn ein Mobiltelefon beispielsweise unglücklich fällt, oder es in Taschen (Rucksäcke, Hosen-/Jackentaschen) transportiert wird, wo das Display unbeabsichtigt Stößen oder größerem Druck ausgesetzt ist.

Leider gibt es keine Möglichkeit festzustellen, wann und wodurch der Schaden entstanden ist. Daher muss unser Reparaturservice bei dem vorliegenden Schadensbild von Eigenverschulden ausgehen.

Weiterhin wünschen wir Ihnen noch viel Freude mit Ihrem Samsung Handy.

Mit freundlichen Grüßen aus Schwalbach

Martina Bäumler

Samsung Kundenbetreuung

Ihre Samsung Kundennummer lautet:
[Galaxy S 4 Q&A, Help & Troubleshooting] calum96:
The strongest material (excluding diamond) is a plastic due to its high density bonds (or is it polymers?), would be nice of they could use this on our phones! But saying that I leave mine in my pocket skating, riding a motorbike and just generally messing around and its fine, really shows its just down to how the force exerts itself on the phone... not bad build quality... I mean a few people have broke there phones out of the thousands of members here... must be a mass problem ;)
[Galaxy S 4 Q&A, Help & Troubleshooting] jlczl:
While I agree it's not a mass problem I do believe it is a weaker phone than its predecessors. I don't recall there being this many reports of broken screens without drops on previous models.......and I've been here quite a while.
[Galaxy S 4 Q&A, Help & Troubleshooting] jmindset:
Actually Samsung is. But its going to take time. As someone else pointed out, flexible screen and phones are around the corner. And they look amazing!
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
I guess it depends on the definition of "it." The SGS4's probably more susceptible to damage because it's thinner, lighter, and has less bezel to protect the larger display. GG3 is also thinner and supposedly more scratch resistant but the latter isn’t going to compensate for the lack of flex protection caused by the former. It's probably also more likely to suffer from damage caused by flex than phones that are thicker, heavier, and with more bezel around the display. It would be shocking if in their testing of various designs before the final one was chosen for the SGS4 that Samsung wouldn't be aware of its relative durability. So what we have today is what they've chosen as the best compromise between durability, features, and cost of manufacturing. In other words the SGS4 as offered is, in their opinion, Samsung's best shot at addressing trade-offs between those three things.

The SGS4's design isn't a fluke and wasn't chosen in a vacuum. Companies that spend $12B a year on R&D don't make decisions accidentally. So if the SGS4's less durable than the SGS3 (and it probably is) Samsung's fully aware of it. So if "X"% more SGS4s are damaged than SGS3s they probably already know what "X" will equal and are OK with it. But I also think their smart enough not to commit corporate suicide by knowingly releasing a device so critical to their profitability that had a display that was as fragile as being portrayed here. Even if "X" ends up being higher than they projected the odds of them doing anything about it are exceptionally slim. For them to re-design a device mid-production and admit a design flaw would cost hundreds of millions of dollars in lost profit due to exchanges and repairs. The best course would just be to be more flexible in fixing cracked displays for free under certain circumstances without acknowledging a problem exists (if in fact it does). I personally view less durability as a trade-off against the SGS4's features and as a compromise not a "problem."

So the bottom line is this thread's really a PSA. The SGS4 appears more susceptible to screen cracking under circumstances that may not crack the displays of other phones. If people want to carry their phone in their pockets and/or not worry about tossing their phone around casually the SGS4 may not be the right phone. But other than people being forewarned I can't see anything changing over the course of either this thread or the SGS4's product life cycle.

I'm from the camp of never putting my phone in my pocket because I've seen too many cracked that way. Here's a holster I've been using with different phones for years. It's extremely well made and adds incredibly little bulk. It's also protected my phones from damage from falls because it so tightly fits around the phone's body.

http://www.pdair.com/smartphone-cel...500-gt-i9505-horizontal-pouch-type-black.html
[Galaxy S 4 Q&A, Help & Troubleshooting] @rbiter:
Samsung would be wise to make a move mid production. Samsung has poor reputation with customer service. My dealings with them are slightly above average but them recognizing the problem publicly or privately, more important them taking initiative and fixing it anyways would do them well in the PR department and give people more confidence in all their products.

Sent from my GT-N7100
[Galaxy S 4 Q&A, Help & Troubleshooting] BarryH_GEG:
What is "it?" If the SGS4's less durable than the SGS3 that's not a problem that's a design choice on Samsung's part. So far SGS4's with screen cracks aren't a pandemic and with 10MM shipped it'll take a lot more than what's reported on XDA to represent a meaningful statistical sampling. I think the majority here (including me) would agree the SGS4's display is cracking where other devices may not have. But I don't think we all agree on what that means, how big a deal it is, and whether anything should (or will) be done about it.

And Samsung knows the impact of the compromises they've made. The N2 has a magnesium inner-frame (item 3 below) I'm guessing to reduce flex which would be the death of a 5.5" display. So in using plastic vs. magnesium on the SGS4 Samsung decided it wasn't necessary in order to provide acceptable flex protection with a 5" display and that some sacrifice in durability to achieve a weight/thinness goal was acceptable.

As it stands, people have a choice of buying the SGS4 knowing it may be less durable than other phones depending on how they use it or choosing not to. Buying it and hoping something changes down the road would be kind of foolish as the odds of that happening appear slim based on mobile device history. There's always option three which is complaining on XDA but that, other than being cathartic, is unlikely to change anything. There were several hundred pages of discussion on SGS3 displays cracking and that didn’t change anything. Nor did the public disaster surrounding the i9000's GPS or the Exynos "sudden death" issue. So the SGS4 is what it is, warts and all.
[Galaxy S 4 Q&A, Help & Troubleshooting] j3poii:
IMO AMOLEDS are super sensitive to sudden temperature change.

I think the amoled screen used in the S4 is super sensitive to sudden temperature change even with minimal difference. Think the temp inside the car is around 21C, then you put it inside your pocket screen facing your leg, which is around 37C (or 33-35C with cloth barrier). Just my opinion. My missus has this phone, I might as well get a screen protector as extra insulation for these temps changes as we live in the hot, humid city of Dubai.
[Galaxy S 4 Q&A, Help & Troubleshooting] LadyDiana0265:
OBVIOUSLY you don't read the posts very thoroughly. My daughter spent $60 on a protective case for her S4. She has CHERISHED it as it was a grad gift that she could NEVER have afforded herself right now. ONE TIME it falls out from her pocket (where she always had her S2 fit SNUGLY). it drops about 18 INCHES(THAT IS ABOUT A FOOT AND A HALF) onto the back...and the AMOLED CRACKS. MEANWHILE...my son drops his SEVERAL TIMES WITHOUT A PROTECTIVE CASE...from MULTIPLE HEIGHTS..and his is FINE. YOU should be careful of who you're making fun of. Life has a funny way of teaching ppl like you the kind of lessons you NEED to learn to knock a bit of humility in you.

p.s. 'that made me laughing' is NOT proper English and THAT MADE ME LAUGH!!! hahaha
[Galaxy S 4 Q&A, Help & Troubleshooting] GhostiNv:
Hello, first thing i'm gonna say is " I hate this thread" because after i read it, I became a paranoid parrot and every time I wear tighter pants I check the phone every ~15 min to see if it's ok. I got the s-view cover which doesn't really protect much in case i drop it but what is good about it is that the back cover is really rigid and combined with the front cover makes it hard for the phone to flex in my pocket.
[Galaxy S 4 Q&A, Help & Troubleshooting] LadyDiana0265:
LifeProof is coming out with a protective case for the S4 this summer. It is supposed to be waterproof,dirtproof,snowproof & SHOCKproof. It may be expensive (compared to other cases) but considering the cost of the phone or the cost to have it repaired, it's a worthwhile investment!:good:
[Galaxy S 4 Q&A, Help & Troubleshooting] RobertR3750:
Excellent post. I've NEVER carried my phone in my pocket. I always use a durable leather holster such as this:

I've also always applied a screen protector and put the phone in a case (combination TPU and hard plastic). To me, it makes perfect sense to take such precautions.
[Galaxy S 4 Q&A, Help & Troubleshooting] jmindset:
Guys just stop wearing skinny jeans and problem solved
[Galaxy S 4 Q&A, Help & Troubleshooting] deepphrozen:
SOrry if i grab this old thread but the same happened to me this night. I had my Galaxy S4 laying on my night table as i used whatsapp before i slept. This morning i took my phone and was not able to turn on the screen. After checking in the light i see the internal glas has broken without any kind of pressure or anything. Sucks
[Galaxy S 4 Q&A, Help & Troubleshooting] Joe Cee:
Galaxy S3 & S4

I bought my first Samsung S3 in January 2014. Within about 3 months, I dropped it and the screen shattered. My bad. Of course I couldn’t get it replaced, so I had to use one of my upgrades from my carrier. I got an S4, plus an Otto box. I have always carried my phones (S3, S4, Blackberry, etc.) in my front pocket, and never had any issues, until the S4. It stopped working. I brought it to a repair shop and was told there were pressure cracks, and was not covered under warranty. They wanted to know when I dropped it, my answer was never. So to all you who doubt that pressure cracks cannot happen by just carrying an S4 in your front pocket, why are there all of these forums.

Don't Buy Samsung Galaxy S4 until they fix the ... | Verizon ...

Feb 15, 2014 - The design weakness causes the cracks to occur at the top part of the screen with even a slight amount of pressure.

Brand new Galaxy S4 "broken" for no reason. - Android Forums at ...

forums.androidcentral.com › ... › Samsung Galaxy S4

Aug 12, 2013 - 25 posts - ‎16 authors

They said, well i can see right here its obviously a pressure crack and we can't replace it because you dont have insurance on it, you are gona ...

Samsung Galaxy - Cracked Screen Defect, not dropped ...	25 posts	Nov 4, 2013

Display cracked while in my pocket	10 posts	Sep 23, 2013

Hairline crack?!	25 posts	Sep 11, 2013

Galaxy S3: Cracked Screen - Defective, not dropped.	25 posts	Jul 21, 2012

Samsung Galaxy S4 Screen Defect Crack, Verizon Fails to ...

Video for galaxy s4 pressure crack 3:00

www youtube watch?v=cHj73-EGh7M

Oct 21, 2013 - Uploaded by Lisa Baker

I purchased a Samsung Galaxy S4 and after only 3 months a large ... had an accident, had no pressure on it, and just all of the sudden broke.

Galaxy S4 Screen Cracks for no reason - Rogers Community

communityforums rogers com/t5/...id/.../19121

Rogers Communications

Jun 3, 2013 - Switched from an iPhone 4 to a Samsung Galaxy S4 about 1-1/2 ... put some undue pressure on the phone, while not direct impact damage,

A small sample out of hundreds. (because I am a new user I can't post url's)
[Galaxy S 4 Q&A, Help & Troubleshooting] j3poii:
Thankfully this didn't happen to my wife's S4. Anyway, the phone was sold already.
[Nexus 10 Q&A, Help & Troubleshooting] jbut711:
I can't change any of the custom colors in Hybrid Settings for the apps or nav / note bars. I can get into the small menu with the options to change the colors but when you actually press them, the color menu where you pick the color takes up most of the screen and there is no way to "confirm" or "apply" the color that you picked. If you hit the back button nothing changes. Anyone know if maybe I'm missing something here? Or is this a bug? Maybe a bad flash? Help me out please.
[Nexus 10 Q&A, Help & Troubleshooting] Emlyn_evermore:
Try making your modifications to the Hybrid Properties in Portrait Mode, rather than Landscape.

The Stock Color, Active Color, and New Color options should be visible that way.
[Nexus 10 Q&A, Help & Troubleshooting] jbut711:
Thank you so much. That should be fixed... I find it odd that things get lost to screen resolution because of orientation layouts are forgotten or just straight up not optimized for the device one builds it for. That's a bug one would think would be avoided at this stage being well into developmental builds. Thanks again for the tip. I'll report the bug and look for others like it.
[Nexus 10 Q&A, Help & Troubleshooting] purmou:
I believe this was fixed in the most recent update (this update also gets us Halo!)
[Droid RAZR M Q&A, Help & Troubleshooting] POLSKA9000:
Hey guys,

So i recently rooted my phone and cleaned up all the unnecessary bloat apps from Verizon. I'm stumped on one that I can't seem to figure out. Do any of you know how to remove the "Tethering & Mobile Hotspot" app from Settings.

I've successfully deleted the Backup assistant accounts and other verizon settings menus but not that one. Nothing under the list of apps in Titanium Backup points to the tethering menu.
[Droid RAZR M Q&A, Help & Troubleshooting] ShadowRAZR:
Why do you want to remove that feature? To my knowledge it doesn't use resources unless you turn it on.
[Droid RAZR M Q&A, Help & Troubleshooting] POLSKA9000:
I like a clean ROM, I'm never going to use the one they supplied the phone with because it doesn't have many options. I'm using Wireless Tether. Just wondering if anyone knows.
[Droid RAZR M Q&A, Help & Troubleshooting] sloosecannon:
You'd probably have to decompile settings.apk and remove it manually. That wouldn't be easy to do...