yashsingh1/xdaforums huggingface dataset:
[Ouya General] airman86:
I posted this in the developer forums and shared it on reddit, but I'll leave this here too

My one 'additional' controller that I received with my shipment on 5/13 has good analog sticks, and the one that came in the kickstarter "kit" is bad.

My unit needed an update on first startup; I have seen others saying they did not need an update when they turned it on. Not sure if that's an indication. Maybe someone who already had the update will chime in with their controller results.

[edit, can't post links since I'm new]

Hope this helps. Also, the second controller that works does not seem to have a problem with disconnecting randomly, not pairing on the first try, and button stick-age unlike the first controller.

So they definitely seem to have improved...

Edit - also, the d-pad feels a little better, but the triggers are the same.
[Ouya General] misfit410:
Will add that on mine, no update was needed.
[Ouya General] airman86:
Okay thanks for the response. It looks very possible that the units that came with the update already will have okay controllers. I will continue asking around, but I feel like this is a logical expectation.
[Ouya General] jhitesma:
Would be logical...but mine came fully updated but with 2 of the "dud" controllers - both the one in the kit and the extra I ordered. Both have the faceplates that cause buttons to stick and the funky sticks.
[Ouya General] TadeoNYC:
I need to run the test apk tonight. My controller arrived with my OUYA exactly one week ago. The first game I played was pinball arcade and I it was unplayable die to lag(I have installed Zen Pinball HD in the meantime which works great). The left trigger got jammed within the first 5 minutes of pinball and had to bee pulled out by punching the sides. The pressure needed is definitely lower for the left spring as well. Driving with the analog stick is terrible.
[Ouya General] SixSixSevenSeven:
Wow, quality control issues sound quite worrying to me.

Quick question. As far as android is concerned (or windows), does the touch pad on the controller get detected as a mouse? Similar to a laptop touch pad.
[Ouya General] mybook4:
Yeah. The mouse pointer even shows on screen. It's as if you paired a Bluetooth mouse (with 1 button).
[Ouya General] TadeoNYC:
That is my controller with the cover on.

That is the results with the cover removed.

I'm so aggravated about this. Exactly what evidence is OUYA asking for, so I can send it all now.
[Ouya General] BraydenJames:
Yeah. I finally got a proper response from Ouya, asking for the same pictures and info. And yeah. I noticed the serial number on the faceplate thing as well, thinking how dumb and useless that is. But yeah, hopefully I'll hear back soon from them and get a fixed controller. The fact that at least some people are seeming to have proper controller is a good sign that they are on track to fix this issue, especially before the retail launch when more people will have access to our games! I can't imagine the flood of bad reviews that could come from this... I'll keep everyone updated! Running the apk on my new controller whenever I get it.
[Ouya General] BraydenJames:
They want a picture of your controller, with and without the faceplate on, and the serial number (which is on the inside of the faceplate). Then they want the name and address the Ouya was shipped to.
[Ouya General] TadeoNYC:
I guess I am going too have to wait for my response email now. I sent pics of the test results and a.macro photo showing the serial numbers of the OUYA and the controller, but no images of the entire controller. I guess they want those to check for physical damage. I already dinged the corner of one of the aluminum faceplates, stupid soft metal, maybe they will make enamel ones in the future.

I'm second guessing my decision to request a replacement already, maybe I should have waited a month or two to see if they improve the touch pad. Mine is already getting worn smooth from navigating file menus trying to restore different types of backups. Which does make a difference.
[Ouya General] mybook4:
Not to sound like a whiney XDA member, but this whole mess is becoming rather frustrating.

I'm sure they're busy, but I sent the support team all the info they requested (#'s and pics) and I haven't received a response in over a week. They were quick to explain the info I needed to provide, but nothing after that. 3 emails later...nothing.

A simple email saying "we are processing your request" would go along way. Ya know, since I was one of the backers. Silence in this case is certainly not golden.
[Ouya General] TadeoNYC:
Want to hear how sad and pathetic this whole thing is? I finally got a response this evening after resorting to using social media to shame them in to it. Yesterday I posted pics on Facebook and got no response. So today, after reading that people have gotten responses from Twitter(?) I actually created an account to contact #ouyasupport and finally got a response. Initially they told me that they would send new faceplates and not a new controller. It is ridiculous that I had to explain my problems with a 140 character limit. I still haven't actually received anything official via email regarding the rma.
[Ouya General] mybook4:
That's ridiculous! They just got 15 mil of VC money. Hire more people! This sucks for kick starter. It's a high profile project.
[Ouya General] TadeoNYC:
I'm sure the VCs will be thrilled to learn that potentially hundreds of thousands will need to be spent replacing product that already shipped. I have to think that this is not an uncommon issue, and that at some point there will be some type of recall. I am much more of a tech gadget geek than a gamer, but I know I can drive better than this controller allows. In the upcoming weeks a lot of other people will too.
[Ouya General] BraydenJames:
Alright. I got my new controller yesterday, but only had a short amount of time to mess around with it. But it does seem like the problem is fixed on it. So everyone, get your RMA hats on! Once they finally acknowledged my issue, the sent me a new controller quickly (3 days ship time via USPS, straight from Cali, not China). Hopefully the Ouya can move past this issue and see some success.

I'll run the APK once I get a chance to ensure the controller is good. But it definitely seems to work better.
[Ouya General] jhitesma:
Mine shipped quick once they finally shipped...but after agreeing to send them and sending me the tracking number it was at least 3 days before USPS actually had them and then another 3 before they got them to me - and then 2 before I was able to get them because I wasn't home to sign for them. Even discounting weekend days it was 6 days to get them from CA to AZ and into my hands.

But I did get them today and they are a HUGE improvement. The output from the test app looks great and they're noticeably more responsive when using that test app. With my original controllers I'd wiggle the sticks around and every now and then see a dot appear. It took forever to get enough dots to start seeing a pattern. With the new controllers I can draw lines and squiggles because it leaves a constant trace as I move the stick!

I didn't have a lot of time to test games today but those I did were almost all a HUGE improvement. One was a big step backwards...but once I rebooted the Ouya it was back to working normal again...still not as responsive as it was with a PS3 controller but a lot better than the old controllers. The games that were unplayable before and I gave up on after just one or two levels I now blew through 5-6 levels without hardly trying.

However....the packaging on the new controllers left a lot to be desired. They were just wrapped in thin foam then given one quick wrap of bubble wrap and tossed into a box. So they were totally able to bounce around and one of them arrived with the right analog stick stuck to the far left - I had to take the faceplate off and gently persuade it back into the normal zone. And the right shoulder trigger on both of them feels "wrong" compared to the left. Not exactly sticky but not exactly smooth...just kind of feels off.

The pinball game still has some lag...but it's at least playable now.

The other big difference I noticed was that my original controllers I could turn them on at any time by pressing any button on them. The new controllers I have to actually press the center Ouya button to turn them on. So that may be an easy non-invasive non-side-loading way to tell bad controllers from good...but with only one data point (me) I can't say for sure.

Looking forward to some couch time with this thing finally tomorrow now that I've got controllers that actually work and don't suffer from sticking buttons!
[Ouya General] TadeoNYC:
I'm sorry to hear the new controllers are still not at 100%. The trigger thing is really annoying because that will only get worse. Both of my bottom triggers get stuck under the top triggers when pressed hard during pinball. The left side has a mushy feel compared to the right. What you are saying about the analog stick is great though.

My patience is wearing thin. I received no email today and never had the time to deal with the ridiculous Twitter based support team. The email constantly stating "hit us up" for support shows how lackadaisical they are about the mess they have created. 5 full days and no rma.
[Ouya General] TadeoNYC:
CSRs are putting in some serious OT. I finally got my rma #at 2:36am tonight.
[Ouya General] CptTwinkie:
They really need more staff. What's it going to be like when they release to retail? I still haven't heard anything about mine but I figure the holiday has everything really messed up. Has anyone received the crap controllers in the last few days or have they all gone out?

Sent from my Galaxy S3 [AT&T][CM10.1]
[Ouya General] SixSixSevenSeven:
I might give it a few months and then when the non dodgy controllers are available standalone at retail I might pick one up. Frankly I don't need the whole ouya.

Anyone tried running them from rechargeable batteries? Some devices don't always play nicely, guess its because AA should be 1.5v and rechargeables are only 1.2.
[Ouya General] mybook4:
I just popped in some rechargeable batteries (1.2v) and played for a few minutes. They seem to work fine.
[Ouya General] DrROBschiz:
Does anyone know if the Xbox 360 Wireless Controller adapter is working on Android?

On PC it lets you connect 4 wireless controllers to one device. Would be an ideal solution for OUYA if it works

Anyone here know anything about it?
[Ouya General] r_idn:
Not 100% sure about wirelessly, but I've connected dual shock 3's both wired and wirelessly and remember reading somewhere that they had it working for the 360 controllers as well.

Also could somebody link me to the analog test apk?
[Ouya General] CptTwinkie:
360 controllers are not bluetooth compatible. There is a wireless adapter for pc. People were working on it. I never heard of they got it to work or not

Sent from my Galaxy S3 [AT&T][CM10.1]
[Ouya General] SixSixSevenSeven:
Reread the original post (not the one you quoted).

The USB adaptor for PC was already mentioned.

The wireless 360 controller does work with the adaptor on android but I think it is limited to 1 controller at a time (rather than 4) and the keymapping is incorrect. Both a fixable on rooted android devices. The wired variant of the controller does have a correct keymapping though and of course does not have the 1 controller quirk due to obvious reasons. However the wired version is a high current device and not all ARM devices are capable of powering it, I have high hopes for the ouya doing it but on most phones and tablets an externally powered hub is required.
[Ouya General] DrROBschiz:
Damn I was afraid of that

Thanks for the updated info. Looks Like 4 360 controllers arent an option for now

Has anyone tried synching multiple PS3 controllers yet?
[Ouya General] SixSixSevenSeven:
PS3 controllers also require root access I think unless you use a mini USB instead of Bluetooth. But otherwise, 4 controllers should work.
[Ouya General] r_idn:
actually i dont believe i had done anything special to my ouya before connecting my dualshock wirelessly.

it just takes some wacky setup, i believe you need to plug it in with the Ouya off, then hold the PS button while it powers on or something of the sort.
[Ouya General] SixSixSevenSeven:
I was told it would only Bluetooth pair to android devices running an app which requires root but would work fine on mini usb. If that's not the case on the ouya then that's good i guess.
[Ouya General] r_idn:
no special app needed, i actually just paired a six axis (not dual shock) by plugging in and when i unplugged it "just worked"

(did this because the Ouya controller just decided to disconnect itself and wont pair up again.)
[Ouya General] CptTwinkie:
There have been some updates to usb host and bluetooth since ics came out. Controllers haven't been much of a problem since then, with the exceptions imposed by hardware.

Also, I've been hearing a lot of automatic comments about usb Xbox controllers and power requirements. I doubt the OUYA designers opted for the lower powered micro-usb standard since they aren't trying to save battery. Also if I'm not mistaken the OUYA also has a full sized usb port that can ONLY support the higher power requirement.

As for the wireless Xbox controllers, they require some microsoft magic to assign them to operate on discreet channels...useful for using more than one at a time. This is achieved by a combination of a hardware receiver and and some proprietary code. They sell the receiver for pc/usb and the software is a free download. The problem is that you would have to reverse engineer the software to make it work on android which isn't really legal and it would probably need root access too.

There are some really good articles online that explain these things in frightening detail if you search.

Sent from my Galaxy S3 [AT&T][CM10.1]
[Ouya General] DrROBschiz:
Whew

So 360 Wireless sounds like more work than I am prepared for....

I will look into pairing Multiple PS3 controllers once I get mine. Hopefully the setup won't be too complicated.

Once a PS3 controller is paired do you have to plug it in every time you power on the system or it is recognized from then on?
[Ouya General] raenye:
Most, if not all, of the work is already done. See the linux userspace driver, by Grumbel.

http://pingus.seul.org/~grumbel/xboxdrv/
[Ouya General] SixSixSevenSeven:
Android already has a driver for the Xbox. Its just the keymap is wrong for the wireless version (left thumb stick and buttons are fine, right stick, triggers and dpad are screwed) and isn't fixable without root and my understanding speaking to a friend who has it set up is that android won't differentiate between controllers 1-4, also fixable with root.

It does work fine with a wired controller. No root required, keymap is correct. This is a config I have had running myself with an OTG adaptor and my controller on my sisters phone (my old android handset doesn't have usb host and I haven't jumped on the tablet band wagon).

No idea why the wireless mapping is wrong yet wired correct.

Ps3 controllers I was told need the sixaxis app which in turn needs root. But whether the ouya just pairs it as a regular ouya controller or something I don't know. I don't have a ps3 or any ps3 controllers.
[Ouya General] htc-rocks:
Should the first post of this thread not be updated to reflect the fact that the controller issue has been fixed? The new controllers work the same as an xbox one and Ouya will swap defective units...

EDIT my bad - it already has been. That will teach me for skim reading!
[Ouya General] CptTwinkie:
Previous post was awesome! I lol'd.

So, since we're all messing about with these controllers, how about we start volunteering which ones we've tried and how they worked? Maybe we could make a nice little list that has the ones that work, the ones that don't, and the ones that work but like you'd really rather give 'em your friend who wears a helmet all the time because like the A button makes it explode or something. I'm just saying it would be nice to know.

EDIT: Found this thread in general - http://xdaforums.com/showthread.php?t=2303199

Sent from my Galaxy S3 [AT&T][CM10.1]
[Ouya General] TadeoNYC:
Logitech Wingman USB - does nothing at all when connected.

Can the Wiimote and controller add-on ever possibly work?
[Ouya General] SixSixSevenSeven:
Wiimote would depend on if the ouya software is based on jellybean 4.1 or 4.2. The Bluetooth stack changed in 4.2 and isn't compatible with the Wiimote. 4.1 and earlier do work with wiimotes but on my old android 2.2 handset I did need a new IME app which thankfully didn't need root.

If the ouya is 4.1 based then it could probably be coerced into playing with a wiimote quite nicely.

No idea about things like the nunchuck. I only ever used the basic remotes dpad and buttons for the gameboid GBA emulator.
[Ouya General] htc-rocks:
PS3 controllers can just be paired like a normal OUYA controller. No need for sixaxis or root.
[Ouya General] BraydenJames:
Updated OP more clearly! Sorry :P
[Ouya General] TadeoNYC:
Two full weeks have passed since I requested a replacement and no tracking or controller. Rma # was sent to me Sun early am hours and nothing since. I have reached out via email and Twitter via tweets and DMs with no response. I am getting very upset by this entire **** show of a launch. As many others have said "OUYA, you need to communicate with your customers!"
[Ouya General] Prodepressiva:
I got one OUYA controller and one PS3 wireless controller which work flawlessly, but I noticed that both controllers need line of sight to the controller to work properly. If not they would not register inputs (especially the OUYA controller) or stuck in one direction when moving. The PS3 controller works better on that.

But all together I'm satisfied. Getting the PS3 controller to work was very easy.
[Ouya General] Kaos2K:
Both Xbox 360 wired and wireless controllers (With the USB wireless dongle) works out of the box :)
[Ouya General] TadeoNYC:
got a straight answer from a [MENTION=4296999]ouya[/MENTION]support this morning and it isn't going to make anyone happy. I have not received the replacement controller I requested 16 days ago because they don't have one to send me. Yeah!
[Ouya General] misfit410:
User on Reddit did a test on the old controller vs the new ones that are now shipping

Looks like my results and it's good news

Old

New
[Ouya General] cornelious2:
That's probably why I'm only seeing the ouya shipping and not the extra controllers I ordered.
[Ouya General] TadeoNYC:
I followed up and asked when they expected them to come back in to inventory, but they reverted to the usual M.O. of not answering direct questions.
[Ouya General] TadeoNYC:
Received my replacement controller and it is far better. Dead zones eliminated and very good tracking, I tried to draw a square.

Additionally the triggers are vastly improved. They have more resistance, can not be depressed until they jam, and generally feel more steady.
[Ouya General] dibblebill:
My bronze ones appear to be the new generation as well
[Ouya General] DivinityCycle:
I received my Kickstarter Backer Ouya + 1 extra controller on Friday, June 7th. Having already had a lot of experience with BlueTooth crap over the years, I can tell you for sure that these controllers are fairly subject to interference, including body parts.

You may think that's weird, but the human body is mostly water, which mostly absorbs / blocks out RF waves, so essentially an arm or a leg acts as a wall that stops BlueTooth from passing through it. I have several different BT-enabled host devices in my house (a couple computers and tablets), so I will be able to test this out more fully, but my initial impression is that the BT antenna within the Ouya itself is relatively weak. We have had several instances of people holding the controllers in weird positions causing interference, which for a game controller shows up mostly as input lag or dropouts.

I also have found that I appear to have a weird problem with my left analog stick.

Specificially, if I remove my controller's left faceplate, I have a full range of motion, and my Joystick Tester output looks exactly as expected.

With my faceplate installed, my joystick cannot physically get all the way down to the bottom left corner.

I'm guessing that I received a "new version" of the controller or maybe just the faceplate and so the left analog stick's hole isn't shaped or positioned quite correctly. Rather than deal with the slowness of support and RMAs and crap, I'm just gonna fix it with some fine grit sandpaper....
[Ouya General] lovekeiiy:
It looks like I got a bad controller with my Kickstater console. I hadn't had a chance to mess with the console much since I got it. I finally did some today. Most of the controller works pretty well, except the left analog stick. It's all over the place from unresponsive to characters keep moving after letting go of the stick. Yet the Xbox 360, PS3, and OnLive Universal controllers work.

This is what I got from the Joystick Test

I sent Ouya an email. So hopefully they'll have some kind of solution.
[Ouya General] Abrasher:
serpiginous

They have simply stopped responding to me altogether. An active request for over a month with absolutely no response... Now to find out how to map one of my other controllers to be recoised as an OUYA controller.
[Ouya General] TadeoNYC:
My blood is beginning to boil reading this. I am now waiting on a response to my second controller rma. This time at least it is a single broken trigger. OUYA's customer support is atrocious.

I suggest you respond to every single tweet they make with a request for your controller and shame them in to contacting you. I know many others will now chime in about hurtng the company, f**k that noise. You need a working controller and OUYA owes it to you. They are their own worst enemies when it comes to bad PR.
[Ouya General] lovekeiiy:
their customer service is slow. It took a month to hear back from my initial email. I haven't heard back yet since responding back the next day
[Ouya General] :
I keep forgetting to check on this. Is there a time limit for Kickstarter backers where they won't ship a replacement controller?
[Ouya General] TadeoNYC:
I'm assuming it's 90 days like the warranty for retail units.
[Ouya General] :
That would make me sad, because they shipped late enough that it arrived at my school after the end of term and I had to have the package forwarded several weeks later. I guess I'll try to test soon and shoot them a line. It'd be nice to have the controller, but I plan on using it as a media server anyway.
[Ouya General] lovekeiiy:
I heard back from Ouya, finally. It seems to take about three to four weeks. Apparently they've sent out a new controller. The funny part, they want the old controller sent back. Not a big deal overall since it doesn't work right. I just don't know if they're including shipping back, which if I have to pay will be a bit lame.
[Ouya General] player911:
I sent an email and never heard back. The left joytick is rubbing real bad and it doesn't pick up movement until like halfway then my character or car zooms off. Much more enjoyable to play with a PS3 but not all games support it.

I also can't get that Zelda clone ittle me or whatever to work on any controller. Weird.

I guess I'll have to call or spam email until I get it replaced.

Sent from Nexus 7 FHD from XDA Premium HD
[Ouya General] TadeoNYC:
If they aren't paying for shipping don't send it back. It will cost at a minimum 7 or 8 dollars to ship. If they think the controller still has some value then they should send us shipping labels like they did with the first controller I had to have replaced. When companies require that consumers pay to ship defective returns I stop doing business with them. I know OUYA is playing this small company thing up to get customers to put up with nonsense from customer support.