[Motorola Photon Q 4G LTE] matt2k12:
After being so bummed out and missing half an important day of work and not being in contact with anyone, I just went to pick up my phone from the Sprint store... and they are going to replace it for free! It has to ship from somewhere. They also let me keep this old one, of course, cuz I bought it, but still I had no insurance only the equip protection plan and they could have asked me to swap. It does kill my plans of using the MPQ on a road trip next week unless it gets here Monday but overall I am supremely satisfied with the customer service of Sprint. Think about it: I bricked my phone on my own free will, voided the warranty, screwed it up and all this stuff.... and they are going to replace it for free with no insurance, no deductible, no cost of any kind to me! I really don't know why. I just went in and told them it bricked on the jellybean update but that I tried to fix it and I could do no more. Then when I called to check in they told me it was bricked, and I would need a new one, and by the way, you dont have insurance. I asked them if there was any warranty or anything and they said no since it had been rooted. After that I went to a meeting and then stopped by both Radio Shack and Best Buy where the phone is still selling for $550-600+ outright with the intentions of buying one and billing it to one of my jobs which I hate to do. But I came back to my office instead knowing there would be an insightful post from one of the members here and read kabaldan's post so I figured I should go get the phone and try it out. What do I have to lose right? Well, I went in and asked for my phone back and they had me waiting for a few minutes. When they came out with the phone they said "We found another option and we can give you a new replacement for $50 but you would have to sign up for insurance as part of the deal." And I was like, well sure, sign me up! So they went back to the back and I was all happy about only having to pay $50 and all this. Then next thing I know the guy comes up to me and tells me not only is it going to be free, but that the insurance he mentioned isn't mandatory either. So no change in phone bill, no change in my bank account, and Sprint makes a customer extremely happy when they didn't even have to. Only downside is the shipping time. Its not like I went in there and acted irate or made threats of leaving or anything. I have been a customer for 10 years now so it feels like a nice present. They always take care of me. When I was asking the tech why they were giving it to me for free he was kinda at a loss for words, I dont know why, maybe they didnt want everyone in the store to know they were hooking me up. So I started laughing to myself and said to him "Maybe its Sprint giving me credit back for all that LTE service I've been paying for the last 2 years huh?" (we dont have LTE in the area) And he said "They're not that nice." HAHA! So I guess the store just overrided the system or something, hooked me up on their own, I dunno. But there is one happy Sprint customer here! Thats for sure.

Now what to do with this bricked MPQ? I would love to get it running. I can't describe how much I would love that as I don't see any good qwerty sliders coming anytime in the near or far future. As you can see I always need a back up, if its not from damage its me bricking them. Worst case scenario, how much is it worth in parts? I just feel like there has to be something.that can fix it cuz its at least showing fastboot. Something is going on in there.....