yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy S 4 General] The_Newtype:
Here's the problem as I see it:

a) Reps don't take enough pride in their jobs to know the ins and outs of the products they sell. Yes, the money isn't there, but if you are blessed enough to have a decent job, I believe one should make it their business to do the best they possibly can.

b) Some customers (many of us) who know what they are doing go into stores and intentionally try to be difficult the second they feel like someone's knowledge level is below their own. Let's get real here.

I'm curious why most knowledgeable people ever step foot in a B/M store anyway. Unless you need something the exact same day, AT&T (or any carrier for that matter) can do almost anything through the phone/web/mail.

Just my two cents.
[AT&T Samsung Galaxy S 4 General] 97prelude:
I agree here and I can tell you that until a few years ago I was a culprit. I would go and look at new phone is the stores and then bust their balls when they came up to me and ask some super technical questions just to pick a fight. I even accidentally did it with the GS4, although I apologized immediately.

That being said, those of us who are knowledgeable and technical with regards to our phone should nearly never step foot into a store unless you want to pick up a phone that very same day or look at some of the phone available by the carrier.....

going back to the OPs issue, I suggest to do a factory reset and start from scratch and see if that helps. I have a TF700 tablet and sometimes the guys on the forum there suggest the same thing siting just a technical glitch of sorts that is sorted out by a factory reset.
[AT&T Samsung Galaxy S 4 General] apmon:
Well, that is exactly the problem here! If AT&T tells its phone support guys that they should rather lie to their customers than to say I don't know as otherwise they would loose their job, then that sounds like a colossal management screw up.

Someone who tells me "sorry, I don't know the answer as that is not my area of expertise" I can respect. Someone who tells me "Sorry, I don't know, but deducing from similar situations I would guess ..." I.e. makes an intelligent guess based on their knowledge, but tells me it is a guess, I can respect even more. Someone who just makes up bs to not have to say they don't know, I can't respect. A company that tells its employees to lie to customers, I can respect even less.

Given that it seems company policy to lie to customers, calling AT&T out on the bs it tells and trying to shame it into stopping this practice is probably the only thing customers can do. It is a shame though that the low paid call center guys have to suffer the consequences of this management screw up, but as you confirm, AT&T just seems them as "support slaves" so who cares.
[AT&T Samsung Galaxy S 4 General] YoungAceAtlanta:
The problem is like another user said, people just dont take pride in their job. I'm sure they get training but half of that probly goes in and out the ear of those ppl.

2nd) Companies are cheap.. they don't wanna hire someone with a degree in Computer Science or IT because they not going to want to work for little to nothing.. i did not spend 4 years in college to work for nothing

Companies would rather train a stranger of the street that has no knowledge of the company or product that they are selling..

To avoid all of this i just don't ask them a single thing about hardware or software.. the only thing AT&T reps are good for is managing your service and bill.. But if im correct it is a higher lvl of reps than the ones you get when you just press 0 after dialing 611

Those guys actually know what they are talking about every time i call

No diss to any reps here tho.. just saying we all know how this goes
[AT&T Samsung Galaxy S 4 General] getbuzzin:
I would have to agree that there is only a few good reasons to go into an AT&T store. I pay my bills online and 99% of the time any issues I have can be resolved by calling CS. With that said, I had to go into a store to buy my S4 because of the trade in promotion they had going on. I was able to practically get my S4 for free by trading in a couple of phones.

When I went in a rep asked me what he could do for me. I kindly replied that I would like to take advantage of the trade in program to upgrade my phone. He asked which one. I replied that I wanted to get the white 4.99" 1920x1080 super AMOLED HD display with the Quad core 600 snapdragon processor clocked at 1.9 GHz. He said "you did your homework huh?"

10 minutes later I was out the door with my brand new phone. He did mention that I could get the galaxy tab 2 for $199 with the s4 but I kindly declined. In my head I was doing the math, $199 + $15/month for 24 month = roughly $560 before tax. I would get the data on the tab but who needs that when I have an unlimited plan to tether.
[AT&T Samsung Galaxy S 4 General] JB910:
Wow, who pissed in your Wheaties this morning? He was just telling a humours story, you know, humorous, like your sheeple comment.
[AT&T Samsung Galaxy S 4 General] wavrunrx:
if i could DOWN-VOTE you; i WOULD.

k, thanks.
[AT&T Samsung Galaxy S 4 General] Cusa:
It's not worth trading in your phone because you can sell them online for way more.
[AT&T Samsung Galaxy S 4 General] getbuzzin:
In most cases I would agree with that but in my case it was two phone that I picked up on eBay over the year. A atrix with the WiFi issue that I got for $30, a captivate with burn in with a broken camera also from eBay for $25 and my old Verizon fascinate from when I was with them. He checked to make sure the screen was intact, check the IME and powered the units on. These three phones for $300 credit, who wouldn't take that. $199 + $60 tax + $36 activation fee and I still have a few dollars left over.
[AT&T Samsung Galaxy S 4 General] mudknot2005:
I had a weird experience a while ago that can kinda relate to this. My inspire 4g was one of the ones with the bottom right corner lifting ( common problem with the phone). Above some one said at&t shouldn't worry about having any knowledge about a phone they did not make which does not have their soft ware. Well if they don't train their techs to have knowledge of a phone they shouldn't also have a one year manufactures warranty on it. Yes I understand it is a "manufactures warranty", but you go through at&t for the warranty.

I spent 2-3 days on the phone explaining to "phone techs" what was wrong with my phone. I kept getting told I had dropped my phone and it wasn't protected enough and it was not a common issue (it had never been dropped and was in a otter box defender). Anyways they wouldn't let me warranty the phone and I got all pissy. They finally connected me to a manager who told me the same thing. So the manager then got a HTC rep on the phone in a 3-way conversation, who continued to tell me that I had dropped the phone yatta yatta.

I was all pissed off so I went on facebook complained said I was going to cancel my contract and contact the BBB. The next day I had a at&t rep from the executive office calling me, and the day after I had my "warrentied" phone over nighted to me. Anyways I guess my point is yes they don't make the product, but they do carry out the warranty on the product and as such should have a little more then no knowledge about the product/s.

Not ranting just giving little back story as to why I have my opinion.
[AT&T Samsung Galaxy S 4 General] Becool0130:
LOL, wow
[AT&T Samsung Galaxy S 4 General] SeanHacker:
Yes they do. What it comes down to is if someone doesn't have the knowledge to advise then they shouldn't. 99% of the time that I've gone into AT&T I get the bs used car salesman spiel. It's definitely fine with me that they don't know the inner workings, specs in detail, or what parts a device has. But when they try and bs me with their "knowledge" when in all reality they no nothing about what they are talking about then there is a problem. They have no clue that I know exactly what time it is when I go into their store and yet they try to talk my checkbook right out of my pocket. Selling a phone is one thing. Bullsh$tting someone for a sale is another. ;)
[AT&T Samsung Galaxy S 4 General] mathieulh:
Yet, they are selling the devices with their brand on it and their (lame) bloatware installed on it. Considering they are selling a product, one would expect from the salesman to actually know a little about what it is they are selling instead of making things up. There is absolutely no excuses about it. If they want qualified salesmen to work at their shops, nothing prevents AT&T from training them or hiring qualified personel (at a higher cost, but that's what you do when you want and expect costumers' satisfaction)

The bootloader is locked, not because of "LEGAL" (and yet questionable) reasons, but because AT&T wants to control whatever device you buy, they want the costumers to buy THEIR services, to go through THEIR media hubs and so forth, that's so they can bill you for such things as tethering (which should be free, and actually is anywhere else around the world, (read anywhere but the U.S.)), when you purchase a volume of data from a provider, what right do they have to tell you how to use it ? It's yours, you paid for it.

This is just yet another attempt to lock their consumers down and prevent competition from being used on a device that they actually bought and own (this actually break a whole bunch of anti-trust laws, but it's not like they don't have an army of lawyers to defend them and perform lobbying in case someone somehow disagrees.)

If they could replace google and be your sole service provider, they would, until recently, they wouldn't even let you sideload applications on the android devices they sold, the only reason they ever enabled this option is because Amazon pressured them to (they wanted you to be able to install their store app after all), not because they wanted to please the consumers in any way whatsoever.

I am glad carriers in the rest of the world aren't behaving remotely like AT&T, VZW and co, I'd guess it has to do with letting such a small amount of companies control a market as large as the United States. You should take example on the EU where the market is segmented and each country has its own set of carriers, so they can never get too big and abuse consumers.

Just my 2 cents.
[AT&T Samsung Galaxy S 4 General] Jragyn:
Ya just don't get it.

Spoken from a person that clearly does not understand just how many people call into AT&T (I work at one of their call centers) and expect us to do just that, work miracles... and about things that aren't even an issue of AT&T, like their email not working. And 9 times outta 10, we are forced to try and explain it to people that should NEVER wield smartphones, using technology they don't even understand.
[AT&T Samsung Galaxy S 4 General] hamzer11:
If you don't have the answer and they don't have the answer then based on your logic neither should wield smartphones - no? Everyone has a right to technology and often someone has to guide them so they can learn it better. The idea here isn't that there aren't people that get ahead of themselves in technology, or would rather just ask then take the time to search. Of course there are. The idea is that you as a representative of the company shouldn't lie about what might be wrong to protect your job or out of pride, or for any other reason. If you don't know, say I will have to look into the issue and get back to you. If you've never heard it before say I have never come across this issue before and I will see what I can find out for you. Hate them all you want but those consumers are the ones that keep your company standing and you employed. If they all understood technology perfectly then all we would need are superuser and expert tech support and all the rest of you at the call center would be expendable.
[AT&T Samsung Galaxy S 4 General] Jragyn:
I quit.

In truth, I agree with you in the sense that me and my call center are extremely expendable.

It is this hate that you have identified that is causing me to take my career path in a different direction.

I would like to agree that everyone has a right to technology, however, if it was up to me, there would be some sort of test or trial like a driver's license test, but for smartphones. :\ I don't want/need people to understand things perfectly, but I do think there should be some ground-work there. Like having a customer understand the difference between WiFi and cellular data, and which one AT&T provides.
[AT&T Samsung Galaxy S 4 General] stone_phalanges:
I think you need to reset the bar for entry. I don't even work in a call center and I have had a difficult time explaining Wifi and Cellular data. In some cases I don't think these people have a lack of intelligence, its just that they COMPLETELY DO NOT CARE...like at all. Personally I don't know WHY they don't care seeing as it's a device they use literally all day every day and not knowing some of this stuff can cost them money, but they really could care less about how things work, they just wanna check Facebook.
[AT&T Samsung Galaxy S 4 General] MrGriffdude:
Aren't people just the worst lol
[AT&T Samsung Galaxy S 4 General] Andro0:
Some AT&T employees are idiots Imo nuff said.. Working for AT&T isn't just some crap job like working at fast food etc. Have some pride in your work and do a bit of research/ pay attention to things. Like phone releases... My local AT&T was clueless on the pre orders and release dates for both the HTC one and this phone.. I had to argue with them that it was indeed the day of the pre order etc. Must be the manager failing to inform employees about releases idk but that's just one example that makes me face palm.. I had to call 611 to prove it to them. Upsets me. I'd love to have their job and they seem to not know a thing..
[AT&T Samsung Galaxy S 4 General] rayoubi:
AGREED!!!
[AT&T Samsung Galaxy S 4 General] galaxy808:
I am an IT professional, so I guess you would say that we are better inclined to using tech than the average joe.

that being said, I am not an android hacker, but do know the some techy jargon having messed around with it before, I know what an unlocked bootloader is, carrier sim unlock, etc etc.

I would not expect the tech support at AT&T to know this, they are usually your average joe with a bit of product training.

I think Humility is the moral of the story here.

I've had guys at Bestbuy try to explain to me why one computer is better than the other, or why this router is faster than the other.

I usually just say ahh.. ok thanks, thank them as if they were educating me.:D

I don't see the point in bashing the guys who are trying to help, even though they may not know better. lol
[AT&T Samsung Galaxy S 4 General] MinhKelverst:
Very good!

Very Good! 100 point :laugh:

---------- Post added at 06:58 PM ---------- Previous post was at 06:54 PM ----------

It is very good! :good: :good:
[AT&T Samsung Galaxy S 4 General] ErebusRaze:
Saying that to the rep only acts to make you seem like an abnoxious know it all. No offense of course. (-.-)
[AT&T Samsung Galaxy S 4 General] zelendel:
After working for both ATT and Verizon I have to agree that they don't know what they are talking about most of the time, but that is due to them only wanting a paycheck and not caring about their job. While yes most of the calls are billing related issues alot of them are not. Any tech support agent worth anything will want to know what he or she is talking about. It is encouraged to think outside the box and then means doing the proper research. I fought with ATT and Verizon both to have better training on their devices and in the end was put in charge of teaching the support agents more about the devices for the call centers I worked for. It improved customer relations and dropped over all call times by 15% just by giving them the proper tools to work with. If companies can't support their devices people lose faith in them. If the company can't support their devices they are better off not having any tech support at all.

Now yes we are a very small % of users but that is changing.

And the training for the jobs really isn't that much. Hell I slept threw most of it and was still in the top 1% of my centers for over all call time, quality, and customer feedback. I would even have people ask for me directly and callback if they got a different call center. This is the type of reputation all support techs should strive for.

Wayne Tech Nexus
[AT&T Samsung Galaxy S 4 General] ewop:
As a fellow at&t rep for 10yrs I couldn't have said it better myself.
[Verizon Samsung Galaxy S III] arathorn4:
Will the AOSP roms have 4.2.3 as the next move?
[Verizon Samsung Galaxy S III] salas2324:
Do you really have to ask this? Aosp is always up to date. If our galaxy will get it, is completely up to the devs who will most likely give it to us as cm10.2
[Verizon Samsung Galaxy S III] LLStarks:
It's 4.3 if you've been following the news
[MDA II, XDA II, 2060 ROM Development] peppepep:
Hi everybody!

I have the iMATE ROM 1.72 (WWE) on a MDA2 by T-Mobile, but I would like to use the ITALIAN keyboard layout. In fact it is very useful to have on the keyboard main screen the letters like -è ò à ù - that we use very often in our language...

I have tried other software (like resco keybord...and so on) but I find the original keybord the better one due to the possibility of sliding the pen Up down right or left for space, delete, choosing the upper character on one button and so on...

Can anybody help me? Thanks :D :D
[MDA II, XDA II, 2060 ROM Development] Rudegar:
i know this dont really help you but people do make mods changing the normal keyboard to localized versions maybe there is an italian version out somewhere or you could make one yourself

http://www.pdagold.com/software/detail.asp?s=120
[Galaxy S 4 Themes and Apps] @xDeepS:
So my Multiwindow Manager app was restored via Titanium Backup on to my new S4. I thought about giving it a try to see if it works. To my surprise it does!

https://play.google.com/store/apps/details?id=com.bjbinc.multiwindowmanager

Get it there ^

*fyi- It asks to install a patch everytime you open it. I suggest you hit later cause I am not so sure its ok to do so as the app doesnt officially support S4.
[Galaxy S 4 Themes and Apps] evilive27:
Confirmed working! Thanks for sharing
[Galaxy S 4 Themes and Apps] iscio:
thank you very much it works very fine
[Galaxy S 4 Themes and Apps] @xDeepS:
App now officially supports S4! GO ahead and patch it if it needs to!
[Galaxy S 4 Themes and Apps] s2dh:
Installed OK, but how does it work?

How do I get multi-windowed apps?
[Galaxy S 4 Themes and Apps] victorykt:
Tap any apps you wanted from the Disabled Packages(Top) to add into the Enabled Packages(Below) and press save at the top right corner, it will request a reboot just tap yes. After the reboot you should see the new apps you add display in the Multi Windows Menu !
[Galaxy S 4 Themes and Apps] s2dh:
I since posting worked it out.
[Galaxy S 4 Themes and Apps] Deezy88:
DONT USE IT,doing this mess around with the frame work and shealth will FC and who know what else,WAIT FOR FLASH MOD
[Galaxy S 4 Themes and Apps] @xDeepS:
The app was updated to officially support the S4.. so I doubt it would mess up. Ive had no issues.
[Galaxy S 4 Themes and Apps] NachTSS:
Has anyone had the problem of it saying error java io file missing then closing the app? Because I don't know how to fix that :/ it worked fine on my other phone I had so I dont get why its not working on my s4.
[Android Q&A, Help & Troubleshooting] MASTER260:
nvm.
[T-Mobile Samsung Galaxy S 4] madwolf27:
WHY is this phone so much slower than my S3 was??? The lag..... Ugh. I did a factory resest and it has helped a little, as well as reducing the animations to .5 but it is still slow and often lags. If the One had a removable battery Id already be gone. I loved my S3 but so far I am not liking my 4.
[T-Mobile Samsung Galaxy S 4] lagunas11:
I've never heard that as far as I've been in this section... Ur the only one or one of the fewest to say it.. Maybe too much apps being used at once? Mine was any faster than my s3.. Try flashing evilart rom... Maybe it will fix it

Sent from a phone better than yours! ;)
[T-Mobile Samsung Galaxy S 4] MMakoto:
try this fix and let us know. btw, there are lots of such threads already, so really no need to start a new one to vent.

http://www.youtube.com/watch?v=JeKoJfuiy_Y
[T-Mobile Samsung Galaxy S 4] xxjrsmith3xx:
he is not the only one, and just wait till more peole.get there hands on the phone its going to be all over mine is horrible my note 2 kicks this phone right about now.
[One (M7) Q&A, Help & Troubleshooting] brices21:
Am I missing something huge here or what? In the sense mail app, I don't see a way to setup PUSH (using IMAP-IDLE) for google apps or gmail. There is only the "smart-sync", manual, or timed checking. Smart-sync sucks, mails are delayed anywhere from 5 to 45 minutes. I don't really get a lot of mail, but when I do, I need very fast notification. What gives? Please tell me I'm just missing something...
[LG Optimus 3D] Vaimaster:
Has anyone the official v30A rom prerooted?not the beta v28b/v30..i want the official v30A euro open prerooted as a zip file so we can flash it with CWM or TWRP..Thanks in advance!
[LG Optimus 3D] Marcosuper7:
Yes...

Enviado desde mi LG-P920 usando DARKROOM V4 XXL
[LG Optimus 3D] Vaimaster:
Can you upload it if you have it?i think there are many people that need it,included me..(sorry for my bad english)
[LG Optimus 3D] Vaimaster:
So?noone has it?please,it will help a lot of people like me..(newbies):D
[LG Optimus 3D] jonathar:
Look in this thread:

http://xdaforums.com/showthread.php?t=2217180&page=6

"VfBStuttgart27" post.
[LG Optimus 3D] Vaimaster:
I found some links in that thread but I want to know if the prerooted V30A is the official or the beta that was released a few days before..
[LG Optimus 3D] Marcosuper7:
You which has now?

Ested that has this is root?

And he wants to upgrade to Official V30A preserving the root, right?
[LG Optimus 3D] Vaimaster:
I insist in official lg v30a because I read that it has a little changes from beta..and I want to be rooted because many people have problems with rooting...
[LG Optimus 3D] Marcosuper7:
Ok ... Make a zip to install TWRP or Cwm, but do not expect today ...

Tomorrow I will have ... Promised ... :good:
[LG Optimus 3D] Vaimaster:
Thank you mate..Can't wait to see your job!!
[LG Optimus 3D] saint_cow:
I flashed the pre rooted zip and for me it's great.
[LG Optimus 3D] charan315:
LG KDZ

LG Official 30A KDZ download Link:

http://csmgdl.lgmobile.com/swdata/WDLSW/LGP920/ANEUML/V30a_00/V30A_00.kdz
[LG Optimus 3D] VfBStuttgart27:
My version is made from the german version leak - That's right.

But no version has any changes. All v30a are exactly the same:)

So just install and enjoy:D
[Java for Android App Development] Crumplet:
Hi u was wondering, how much java coding experience would an average person need, in order to make an android app? For example., 1years experience?
[Java for Android App Development] octobclrnts:
I'm afraid that's not a question that is possible to answer in a general case. It would really depend on what that one year's experience contains.

Having said that, I think it would make it much easier for someone to get started having that experience with the Java language already.
[Java for Android App Development] Crumplet:
So ya I was reading that java is number 1 and xml basics is also important, but I was wondering how much schooling time is needed to sorta be successful at making an android app. Also is there any other knowledge I will need to know besides java and xml basics.
[Java for Android App Development] cyr0s:
There are far too many variables to answer this.

Previous coding experience (non related language)

Previous experience with Java/C#/Similar language(s)

Complexity of the application

How optimized you wish your code to be
[Java for Android App Development] nikwen:
I have done it learning by doing. I had NO experience with Java when I started programming Android apps (ok. Some knowledge of Delphi). And I managed to learn it.

Just learn everything by doing. :good: