[General Topics] sam2c:
With iPhones beginning to show its age, and Android phones coming out with faster processors, more PPI, and more premium materials, I think Android is in a prime position to take the crown here. But with this fierce competition, I'm starting to notice more and more quality control issues, weird design decisions, and what seems to be less-than-thorough testing before release.

Take the HTC One and Galaxy S4 for example. Both are getting high praises from reviewers, and people are generally happy with these devices. But looking at the forums here, the problems that people have about these phone are glaring and very noticeable but at the same time not necessary/innate, meaning that it could have been easily avoided by both manufactures with just a bit more attention to detail, better testing, and better quality control. The shear number of people who have dead pixels on their HTC One is mind boggling for example, where they have to go through exchange after exchange in order to get one without dead pixels. Looking at one of the poles, 60% reported at least one defective pixel! The lack of a menu button, or an out-of-the box option to long press for menu baffles me even more. Yes, you can root/unlock and mod the phone (and maybe lose your warranty or brick it), but how about that person who is switching from an iPhone to an HTC One who has no desire to modify their phone? Are they not going to be turned off by that ugly black box taking up an appreciable portion of their screen real estate? Then there are many people who are turned off by the gaps in HTC claimed "zero" gap design. Again doing exchange, after exchange in order to get a "good one".

Same story with the S4 with its lags, screen smearing, the always-on red pixels.....and now they are trying to fix these issues with firmware updates. These are problems that are apparent straight out of the box. Its not like HTC or Samsung could not have noticed them during testing. Someone didn't complain to HTC about that black box during testing? HTC couldn't require that a majority of its LCDs be free of pixel defect? Samsung didn't notice the ugly smearing in their menus, or the burgundy tinted blacks before release? None of the testers reported to Samsung about their god-awful Dialer app? (I'm talking about the ATT version, not sure about the international version here). No one noticed the glaring lag in at least some of the tested devices?

I mean, why shoot yourself in the foot with these easily avoidable problems? These phones are close to perfection, and in a strange way, it makes these kind of problems even harder to swallow. Why have all this great hardware under the hood, and then handicap it in the worst way with some stupid design decision, QC problems, or an obvious lack of usability testing prior to release?

Part of the problem might be that we are demanding more for our money. The 1080p LCD/AMOLED isn't cheap, machining a piece of aluminum isnt cheap, the Snapdraon 600 isn't cheap, Gorilla Glass 3 isnt cheap...so maybe Samsung/ HTC skimp on testing prior to release or demanding less from quality control. But is that what we want going forward? We all love new toys, but the joy and excitement of having a new gadget fades away quickly after you take it out of the box. Having to wait for firmware updates, or holding off to buy in hopes of a new stock, just makes the novelty fade away even quicker.

I for one would like cellphone manufacturers to take more of my money but give me a better product out of the box. Charge me more, but don't knowingly skimp somewhere. The more I think about it, the more I realize how cheap cellphones really are considering all the bells whistle they come with. I rarely use my laptop anymore unless I need to type up a paper or to do photo/video editing. I'm a gadget junky, through and through. Like many of you, I spend a good amount of my hard earned cash on newer and better TVs, cameras, game consoles, PC components, laptops, etc etc. But I must say, none of those have required more exchanges, more returns, and more DOH!s than cellphones.

My question to tech junkies and laymans alike is, where do you stand? would be willing to pay more than that ubiquitous $200 for a high-tiered subsidized phone, if you knew it was "Muaaaaaaaaaa" *kisses fingertips* out-of-the box and not have to wait for a firmware update? Would you pay more If you knew you wouldn't have to exchange it countless times in order to get a "good one"? How much more? .....or you could just say "Sam, you are an ass for typing all this" :D