yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy S 4 General] nemesis93:
This happened to my girlfriend when she went to buy the htc one outright and she wasn't up for an upgrade yet. The rep told her the exact same thing that they wouldn't "profit" off that sale which makes absolutely no sense seeing as these phones are way overpriced msrp...

It's disappointing seeing how a company treats a loyal customer (she's been with them for 5 years) like that.

T-Mobile wasn't like that at all when I was under their service. Sprint should stop "training" these reps to only make profit and start teaching them to make their customers happy which will turn into profit in the end.

---------- Post added at 03:59 AM ---------- Previous post was at 03:56 AM ----------

If you think about it what is in these devices that make them worth $600+?

You can buy a laptop that has much more powerful hardware for that price.
[Sprint Samsung Galaxy S 4 General] grad20_09:
You are paying for the size. 15.4/16inch laptops are the norm. If you go bigger you pay more. If you go smaller, you pay more. We pay for them to fit it in a smaller package, with low power consumption. In addition, this has a higher resolution than most laptops that you can buy for 750. Also has many more sensors than a laptop does.
[Sprint Samsung Galaxy S 4 General] BamAlmighty:
It was a Sprint Corporate store.
[Sprint Samsung Galaxy S 4 General] Shiftlock:
i guess this is why it helps to know the managers in the stores. thats pretty unfortunate and i would just go find one in the classifieds. fortunately my buddys father in law is the general manager and i worked with the assistant manager for several years elsewhere so i dont get this kind of BS.
[Sprint Samsung Galaxy S 4 General] snowmanwithahat:
While this logic is mostly true they're failing to account for the fact that not selling someone a phone outright (on their service) encourages them to look elsewhere.

Their play might not have been a "+1" on their report for sales for that day, but if it were me running the store I'd be more worried about the lost customer over the course of a year.

I had a very similar experience when buying the Nexus S 4g the day it came out. It's not a large reason but one of the reasons I left Sprint. Definitely didn't make me feel warm and fuzzy about doing business with a company.
[Sprint Samsung Galaxy S 4 General] grad20_09:
I actually ran into the problem at a Best Buy, the one closest to my house. I called to see if they had them in stock, they had 9. I drove up there and first they can't touch my account because i have an EPRP account. Then, I tell them i want to buy it outright. I told them I wanted to price match Sprint outright price, they can't do it. Then I tell them fine i'll pay full price. They go and get their BBY Mobile manager and tell me they can't sell it to me because the phone is too new and they can't sell them outright until they have stable inventory, he said they only have like two white ones. I had just called minutes before going there and they had 9 black ones for Sprint.

I went up the road about 8 miles to another BBY, bought it there outright. They also said they can't price match "contract phones", however I don't think that's correct( They said it's a new policy) I bought my Note 2 and an IPhone 5 outright in November of last year and had them both price-matched.

I'm calling corporate to see what they say about the price-matching. Worst case scenario, I return it all. I've got thirty days. I think their price-matching policy might change when I attempt to return the 2 yr insurance policy and the phone together totaling right at a grand.

To make it even better, I'm going to attempt it at the first store who wouldn't sell it to me in the first place, so that they take the hit. I used to work at Best Buy, and that is not the way to treat a customer willing to buy a phone outright full price.
[Sprint Samsung Galaxy S 4 General] nilpatel67:
This seems to be the case with the sprint stores around my area as well. More interested in the "commission" rather than the actual customer service. I have to drive out of my way to a different sprint store further from where I live, because the ones in my area have gone to crap in terms of customer service.
[Sprint Samsung Galaxy S 4 General] searcher61:
Was the store a Corp store or third party? Some of the third party stores might say that but I have never heard of a Corp store doing it. In fact when I went in to get mine I was told it was 2 days before I was due for an upgrade, I hadn't realized it. They said to upgrade before my date it would be $100. So I bought it out right, and they did not say a thing. Did not have to renew my contract.

Sent from my SPH-L720 using Xparent Cyan Tapatalk 2
[Sprint Samsung Galaxy S 4 General] onehitch:
I went into a corporate store this weekend hoping they would match Neweggs upgrade price (199.99) they wouldn't even consider it. Went to the Best Buy down the street and they matched it without any question.
[Sprint Samsung Galaxy S 4 General] Marty:
Sounds like you lucked out. BB's official policy is that they do not price match "contract phones." This change in policy was done back in March. Obviously, not every store seems to be following this. Two separate local BBs correctly rejected my Newegg price match request.
[Sprint Samsung Galaxy S 4 General] onehitch:
I actually ended up going to two different stores because the first one was out of stock, neither had a problem when I asked to match. The guy in the first store didn't know what newegg was and had to ask a manager if they matched to them.
[Sprint Samsung Galaxy S 4 General] BamAlmighty:
Emailing Sprint's executive office seemed to get their attention, I missed their call, but they left a message saying they would like to talk to me about my experience.

How would any of you approach this? Is it worth asking for a credit for them jerking me around and wasting my afternoon? I am pretty much done with Sprint retail at this point. The only thing keeping me around is SERO and having useable LTE now.
[Sprint Samsung Galaxy S 4 General] neemot:
If you get a call you can get up a $100 dollar bill credit but you said you were on SERO so they may only credit the one month bill Sprint is taking customer sat very improtant right now.
[Sprint Samsung Galaxy S 4 General] GiantJay:
I posted this somewhere else but it kind of applies here too. I got the E4GT the day it came out 9-16-11. My upgrade is eligible July 1st. I went to a Sprint corporate store and they told me it would be $100 for a early upgrade, probably less if I waited a few days to the 1st of May? I would have to trade in whatever phone was active on my line, which was my S3, they would give me $106 credit towards the upgrade for it, and I would have to give them that phone. I then said what if I switch my number to a Evo? They said they would take it and I would get less money for the credit towards the upgrade. So right now it would have been $100 early upgrade, $36 activation fee, $250 S4, plus tax maybe $60=346 ish locked in on a 2 year contract. Also I would have to order the phone online because they wouldn't sell me one of their S4's from the store off contract if I wanted to buy it from them without a early upgrade.So here is what I did. Went to Best Buy got $262.50 trade in credit on the spot in the store for my S3. Bought the S4 with a price match they did from Amazon for $599+tax $48, plus $10 for the first month of their Geek Squad coverage. Which is $1 less a month than Sprint costs through Assurion. And there is no deductible if anything happens to your phone, Assurion was $150 for anything on my S3, also If an accessory stops working or a battery dies they replace it. Unlimited replacements etc. 10Xs the coverage of Assurion with no deductible and $1 less a month. Just don't lose your phone or have it stolen they don't cover that. So in that case I would reactivate Assurion through Sprint and get a new phone for $150 and cancel once I got the phone. So I walked out of Best Buy today and payed $395.48 for my S4, off contract and my first month of Geek squad protection. And I have a upgrade through Sprint in less than 2 months to use when and if I want. I am happy and this is why I love Best Buy. :good:
[Sprint Samsung Galaxy S 4 General] oscarthegrouch:
I called customer service to try and get a s3 when sprint was selling them at a rediculously low price before Christmas. The first rep said I'd have to give back my current phone to do the deal and pay the upgrade now price. I called back later and they said I didn't have to give back my phone but I'd need to talk to retentions dept to get it done. Too many instances of employees not being trained similarly with the same information and scripts. Seems like some of the info might be made up on the fly.
[Sprint Samsung Galaxy S 4 General] 00mred00:
Not exactly. They are two different programs.
[Sprint Samsung Galaxy S 4 General] eyecon82:
They aren't. They just arnt maximizing their profit margin and getting commission
[Sprint Samsung Galaxy S 4 General] Delakit:
I don't have enough time to write my book of experiences with Sprint but j can say that Sprint's "excellence in Customer Service" is ABSOLUTE GARBAGE. Not much else to say about that aspect.
[Sprint Samsung Galaxy S 4 General] BamAlmighty:
My response from Sprint Corporate pretty much reaffirms this is all about profit than actual customer service.

Sprint corporate pretty much put the blame on the district and store manager and said it was up to them how to resolve the matter. Instead of taking real ownership of the problem, they essentially put it in the hands of the people who are responsible for the crappy in store policies in the first. And several days later I still have not heard from them!

Sprint can improve their network all they want, keep an open policy about locked bootloaders, but if they keep up with the incredibly poor customer service, any of those new subscribers they are SOOOO concerned about are not going to stick around beyond their initial contract.
[Sprint Samsung Galaxy S 4 General] Delakit:
Sprint corporate is junk too. I can't wait until my contract is up. But maybe they'll get their heads out of their butts by October 2014. Who am I kidding though. Lol.
[Sprint Samsung Galaxy S 4 General] MHousos:
Yeah, seriously. I had to wait almost an hour to get my number on another phone cuz they were BSing with their friends. If it wasn't for the unlimited data, I would be gone in a heart beat =P
[Sprint Samsung Galaxy S 4 General] jdverley:
So why don't people just go to best buy mobile. They tend to be busier but you can make an appointment, which a lot if people aren't aware, so you don't have to wait, and the service is a lot better.
[Sprint Samsung Galaxy S 4 General] sprint_dobbs:
Cause ive seen a lot of bestbuy customers come into my store complaining that bestbuy messed up their account and I have to fix it.. you can make appointments at sprint too.. we are a preferred retailer also
[Sprint Samsung Galaxy S 4 General] Just_s:
It's a bummer that so many of you have had these bad experiences. I have had nothing but good experiences with all five of the Sprint stores I've worked with in three States the past six years. Maybe I'm just lucky, but I'm a pretty nice and reasonable guy so it could be that too. Not that you other folks aren't.

The only issues I've had with Sprint is horrid coverage and broken promises of upgraded towers. Only the customer service, discounts and unlimited plan has kept me from jumping ship. If I start having the issues listed in this post, I don't think I'd stick around.
[Sprint Samsung Galaxy S 4 General] McLelle:
Oh ya they are slow..

I went to get phone for. My dad that day they said somethink wrong with computer ...

Next day I went again same thing then I have teach them how do it..

Manager and employees sucks..

Now I go to best buy mobile..
[Sprint Samsung Galaxy S 4 General] tragicallyhip:
Your point about making up the cost over the service life is a smart one, but it would be more accurate to prepaids (e.g. the iPhone on Virgin Mobile). Since I'm procrastinating and wanted to say why Radioshack's prices are significantly higher than carrer stores, here goes:

The price that Sprint (or AT&T, etc.) sells a phone for is the MSRP, and they will still make a profit on the device. When a third party Sprint Store orders phones, for example, they pay about $50-70 less than retail (this is after the markup passed onto them by the authorized distributors Sprint forces these companies to utilize, so you figure Sprint itself is paying even less buying them in huge quantities; one source said Samsung's materials cost is ~$240, http://appleinsider.com/articles/13/05/09/teardown-finds-samsung-galaxy-s4-more-costly-to-build-than-apples-iphone-5).

So a store's profit - whether corporate or a franchise of any sort - comes from that initial chunk of money, plus a commission-structured fee from Sprint per device activated/contract signed. When you buy the phone for $199 or so, the store takes closer to two months to be reimbursed for the hundreds of dollars it eats until they get that check. It sounds like you were at a corporate store and the rep was being lazy since they weren't making bank off of you, but I wanted to throw out the possibility that the store won't make nearly as much off of selling you a phone outright than they will by selling it to a contract-renewal customer.

To combat this from being a problem, many stores like Best Buy and Radioshack (or Amazon, wirefly, really everybody) jack their prices up, since it discourages customers from depleting their stock and reducing their maximum profit potential, not to mention some use it to drive "bigger" sales on their devices than Sprint may (e.g. a phone for $99 that's originally $499 vs. a phone for $99 that's originally $699 means you'll "save" more overall, plus get a bigger - ~80% vs ~85% respectively - discount on the latter phone).

Sorry for the novel...

---------- Post added at 07:37 AM ---------- Previous post was at 07:27 AM ----------

Building on this, most of the reps I've dealt with - all the BestBuy and Radioshack reps are sent to our store when they have a problem with their phone or their account, which should tell you something about their abilities and knowledge in many cases - are either well-meaning but clueless overall, kind of like a good-natured stranger who says you should get the iPhone/Galaxy "because it's fast and has a bright screen." Strong analysis of that customer's needs, right?

A smaller minority are the self-proclaimed techs and gurus that try fixing/rooting/taking apart phones for a customer, and try providing that same nonsense to reps in our store, which is akin to you nodding slowly at your racist grandmother's commentary over an awkward Thanksgiving dinner while praying it ends as soon as humanly possible.

(Disclaimer about not trying to troll and understanding that sweeping generalizations don't allow for the happy exceptions).
[Sprint Samsung Galaxy S 4 General] MHousos:
My experience might have just been an isolated case. There is definitely room for improvement at that store, but I'm sure that isn't how it is at all of them. I probably will try out a Best Buy Mobile for my next upgrade just for the heck of it haha
[Sprint Samsung Galaxy S 4 General] wmadan:
My experience this last week trying to buy the S4 at a Sprint corporate store was just horrendous. First, the guy tried to sell me an iPad with LTE and the Sprint landline system. Then, he told me I had to buy the S4 with a bundle that included a car charger, screen protector or case for $50 more. I told him I didn't want that. I told him I just wanted the phone. We went back and forth on this for almost 5 minutes. Finally, when I asked to speak with his manager, he dropped his insistence that I buy the bundle. Then, he insisted that in order to sell me the phone at full price we had to activate it in the store. So, we called into employer accounts to activate the phone on my SERO plan. He didn't allow me to open the box and turn the phone on. I like to do that to make sure the phone I am getting has no dead pixels or other defects as this has happened to me in the past. Instead, he ripped into the box and tore the outside sleeve and proceeded to activate it. This annoyed me because my phones end up being sold on eBay at some point and I try to keep everything as close to an out-of-the-box experience for the new owner. Seriously, it was about as bad of a retail experience as I have ever had, right up there with buying a new car and getting a root canal.
[AT&T Samsung Galaxy S II SGH-I777] jthatch12:
So I get asked a lot for the bottle opener sound, so i made a flashable zip for you guys! Enjoy!

http://db.tt/mJ2I1YX8
[AT&T Samsung Galaxy S II SGH-I777] tartutic07:
hey thanks..nice sound ! haha ! :D
[AT&T Samsung Galaxy S II SGH-I777] 1:06am:
That's fun. Thanks
[AT&T HTC One (M7)] NOFSBIGE:
What software do you use for editing your ZOE and regular videos? I am running with a mac right now
[Galaxy 3 Q&A, Help & Troubleshooting] Miquene:
I have a problem with the phone. What is this doing to me with all that flashing roms and kernels to mobile.

I'm now with Kyrillos ROM 9.7.2 with G3Mod's 2.5 and I freeze, get an error of some application, may be the theme, or whatsapp and I have to restart the phone. He remains in unusable condition, you can move the status bar up and down, turn off wifi etc ... but if they call you, it sounds, it does nothing (locked), the theme does not work (you can not enter the menu or anything).

And so with all the roms I've tried and kernels. But who else does this, is with the kernel fugumod.

I thought it was problem of restoring the program applications with Titanium Backup. And I started installing the applications of 0, but it turns out I do the same, and each "X" hours I find the phone frozen, not receiving calls etc. ..

What can be the problem? I'm thinking it may be a problem with the SDCard or something: S, but the Sdcard works very well, is a Samsung 16GB HC 6

Any suggestions to solve this?

Thanks
[Galaxy 3 Q&A, Help & Troubleshooting] m1trand1r:
try to raise cpu voltages for +25mV on each step and try to use some other governor....maybe governor u use cause freezes.....or it might be low ram level and phone get's stuck....;)

Sent fom my S-II running >>SlimBean build 5 OFFICIAL << :D powered with DorimanX kernel v. >>9.16<<
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] vincedoggy:
I have a very huge battery drain on map and Google service. Anyone have that issue? Know how to fix this? Thanks in advance.
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] hyghonryce:
My phone's dead so I can't give you the exact details, but there are some features on the map that runs all day.

- history - it tracks where you go every day and every second. turn it off so it doesn't detect your location every second.

- latitude - tracks your location and reports to our friends.

Just go through the settings and turn a lot of these sharing info off. I'd think you only want to use the map for the map and GPS feature anyways.
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] vincedoggy:
Will try this and report. This is my 2nd s4, return 1st due to overheating issue. I am very disappointed s4 so far.
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] MattZ71:
Im on day 3 of my s4. Day 2 of the phone I got 3/4 day of battery. Today I turned off gps, battery saver on. And just been surfing the web and im at 57%. Was at 100% at 5am niw its 750pm.
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] vincedoggy:
This beast sucking battery like crazy. I previously owned note 2 and htc one are way better on battery life compare to this beast on idle.
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] plwalsh88:
My battery's been pretty good so far. And it doesn't matter how long the battery lasts, what matters is how much you've used your phone during that time, i.e. screen on time. Well for completeness, it's really a combination of the two. So what kind of screen on times are you getting for a full run?
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] j510:
Google maps is known for wakelocks. They need to fix this ASAP. We should leave reviews commenting on this. Tested through betterbatterystats
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] slider2828:
Weird you guys are having battery problems. I charged my phone till 100% and listened to music for 7 hours and then went to bed and this morning without any charging is at 52%. I have a lag thread in the general section that might help. Also in Google Maps Location Settings, turn off using GPS and just use mobile networks. Turn off bluetooth and wifi while not in use.

Should be fine from there.... (I don't even have power saver on or anything)....

Just like mediaserver wakelocks, it is not directly related to google maps, but could be one of your applications trying to use the GPS service through maps to find location causing the wake lock.
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] spectrumfox:
If you have Google Now enabled, that can drain your battery faster than if you have it off, because Now is constantly figuring out where you are and then reporting back to Google. This can cause even more drain if your cell signal is weak or if it can't get a GPS lock. Making sure Wi-Fi is on, even if you aren't connected to a Wi-Fi network, will make it easier for your device to locate you.

If you want to safe some battery, disable Google Now completely.

Additionally, here are all the Apps I have disabled on my device in order to save battery:

AT&T DriveMode

AT&T FamilyMap

AT&T Hot Spots

AT&T Locker

AT&T Messages

AT&T Navigator

AT&T Smart Wi-Fi

BlurbCheckout

ChatON

Flipboard

Group Play

Mobile TV

PageBuddyNotiSvc

POLARIS Office 5

S Health

S Memo

S Translator

S Voice

Samsung Apps

Samsung Link

Samsung Push Service

Samsung WatchON

Story Album

Synchronize

TripAdvisor

YPmobile

Your mileage will vary. Don't disable apps you may need/want to use.
[HTC Amaze 4G] scorp8669:
I recently purchased a brand new, in the box, HTC Amaze and I want to install a different type of ROM.

As I know, in order to do it, I need first to unlock the bootloader. I checked on the htcdev.com but all they have are HTC Amaze models that are associated with different carriers such as T-Mobile, Wind and etc. But since my phone has nothing of it, how can I unlock the bootloader.

Thanks.
[HTC Amaze 4G] Dark Nightmare:
What carrier is yours???
[HTC Amaze 4G] scorp8669:
That's the thing. I has no carrier, it was brand new in a box, without any logo on it
[HTC Amaze 4G] scorp8669:
Solved! I just used the option 'Other model'