[General Questions and Answers] AkshitJoshi:
The current image(boot/recovery) have been destroyed and can not boot. Please flash the correct image or contact customer care to fix it.

Hello Everyone!

I need urgent help from you all because I am currently stuck in a very bad situation. Please please please!! Help me to get out of this. Let me start from the beginning of whatever I did. This is going to be a very long post so please bear with me.

Why did I try to root my device?

I have Realme 1 which works on Android 9 and does not support internal screen recording. So I thought rooting would help me and I would be able to create gaming videos.

1st Phase:

I researched about how to root my device.

I came to know that first I’ll have to unlock my bootloader.

I tried to unlock my bootloader and when I was running the necessary commands like fastboot reboot, it simply showed, “Waiting for device…..”

Now confused, I went to the Device Manager and uninstalled Android and its drivers from the category of other devices by mistake. Now, my problem was that, how to pass commands to my device?

Next, I deleted everything, and started from scratch. This time, I connected my device (via the same USB cable) and I did something (I don't exactly remember what I did, but ultimately it lead me to Windows Update, where I clicked on View Optional Updates and updated the driver. I am attaching a screenshot of what I had installed.

Next, I downloaded platform tools, extracted them and in the address bar typed cmd and did the following checks to ensure that my device can receive commands.

When device was powered on:

adb devices

Returned: _________ device

Next command:

adb fastboot (Something like that which took it to the fastboot mode)

Next Command:

fastboot devices

Returned: _________ fastboot

Satisfied that I was going on well, I unlocked the bootloader using the respective commands.

2nd Phase:

Now I knew, my bootloader was unlocked, so I did the next step.

I switched to fastboot mode.

Downloaded boot_patched.img for Realme 1 C.50

Next, I pasted it into the platform tools folder.

Next, booted my device into the fastboot mode, and gave the flashing command.

Confirmed it on my device using volume up key.

Gave fastboot reboot command to reboot my device.

Downloaded Magisk Manager and rooted my device successfully.

Downloaded RootChecker app to be sure and got the positive result.

I downloaded the apps I needed.

Problem Phase:

I had downloaded a banking app but it didn’t work because my device was rooted, so I searched, “How to hide root from banking apps?”

I came to know that the solution for this was on Magisk Manager itself. Magisk Hide

So, I opened the Magisk Manager and I was shown a prompt to download something (Or maybe I downloaded something from the settings? It was something like system host module or something like that) Now I don’t exactly remember whether my device rebooted or not, but let me continue.

So, I went to settings, enabled Magisk Hide, selected the app from which I had to hide root and opened the app. It didn’t work.

I searched the internet and saw that I had to reboot my device as well.

After I did that I faced a more serious problem. The app was still not working and my sim cards were disabled.

Now I panicked, I did the ultimate thing for which I had rooted my phone, I downloaded the game and the screen recorder. I chose the internal sound recording option, it told me to download some Magisk Module for it to work. So I did it.But it still didn’t work.

Now I was sad, I didn’t know what to do. Then ultimately I opened my RootChecker app and check the root status of my device and you guys won’t believe what I saw.

" No proper root access granted "

Super Problem Phase:

I decide that I’ll unroot my device. So, I set down to work.

I got to know that I had to uninstall the Magisk Manager completely. I did so and my device rebooted.

There came a wave of relief, my sim cards started to work.

I thought that my device was unrooted now, so I opened my banking app and it showed: “Your device is rooted! You can not proceed further.”

I was confused, I checked the rootChecker and it clearly said the same thing. No root access.

So, I searched the web again and I was told that if I remove some files like su and one more file (I don’t exactly remember the name) then my device will be unrooted. I donloaded the es file explorer but didn’t find those files.

I searched the internet again and found something new. If I reset my device, then the root will go away. I was very happy. I did a factory reset of my device and this time I didn’t check the banking app, I did one more thing which I was not supposed to.

Ultra problem phase:

I got to the fastboot mode using the same commands in the adb terminal and decided to lock the bootloader. I thought that the app had detected that my bootloader was locked so that may be the reason it was not working. I gave the command:

fastboot flash lock

(it was something like this, I don't quite remember)

I confirmed that I wanted to lock my bootloader.

And that led me to my doom.

I rebooted my device using the command.

My device never started.

After the logo, or to say while booting I was shown this error:

"The current image(boot/recovery) have been destroyed and can not boot. Please flash the correct image or contact customer care to fix it."

Then I though maybe I could just download the original boot and recovery file again then it would be all fine. I have those files and everything, when now I try to give those commands, they just show "Waiting for device...." Moreover the computer doesn't detect my device. The only thing I can do is just go to recovery mode.

Guys, I told you all everything that I knew please give me a detailed solution to the problem. I am also attaching some images so that you can see what exactly has happened.

Thanks in advance.