[Galaxy S 4 Q&A, Help & Troubleshooting] Captivatedguy7:
Spoke to Samsung Live Chat

As the title says I spoke to Samsung about this as we need it to be reported to them as much as possible so it will be fixed. Transcript is below and I am hoping it is just a firmware flaw so that it can just get a firmware update to fix it! Here's to hoping and praying!

Chat Transcript

info: Please wait for a Samsung Agent to respond.

info: You are now chatting with 'Mikayla'. There will be a brief survey at the end of our chat to share feedback on my performance today.

info: Your Issue ID for this chat is LTK11179024454X

Mikayla: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hello, I just got my second GS4 cause I thought the screen was malfunctioning but turns out they all do this weird scrolling and purple haze issue, do you know when that might be fixed?

Mikayla: I understand that you have an issue with battery draining on your phone. Is that correct?

Mikayla: I'm sorry for typo.

Mikayla: I understand that you have an issue with discoloration on the screen of your phone. Is that correct?

Visitor: Yeah one moment and I can send you a link to show a good example of it.

Mikayla: Sure.

Mikayla: Not to rush you, are we still connected on the chat?

Visitor: http://www.phonearena.com/news/Is-y...inversion-treatment-You-are-not-alone_id42563

Mikayla: We have not heard from you. Do you wish to continue the chat?

Visitor: Yes sorry I couldn't find the link for a minute.

Mikayla: I will be right with you.

Mikayla: Thank you for the information.

Visitor: http://xdaforums.com/showthread.php?t=2252445 There is also that one too.

Visitor: Okay no rush at all. :)

Mikayla: For how long are you experiencing with this blurring image issue on your phone?

Visitor: Since i got it. And every S4 I have seen does it.

Mikayla: I'm sorry, we have not received any such reported issues so far.

Visitor: I took my first one back cause I thought it was an isolated problem but the second one is doing it along with many others as you will see on the XDA thread.

Visitor: And even the Demo ones at AT&T.

Mikayla: Have you tried removing and reinserting the battery to check if this issue persists?

Visitor: Yes I have. Even factory reset it.

Mikayla: I'm sorry to know that.

Mikayla: Just to confirm, have you tried performing hard reset on the device?

Mikayla: Hard reset resolves most of the issues pertaining to firmware or hardware on the device.

Visitor: Yes I even hard reset it.

Mikayla: Please confirm if you've performed steps mentioned below to do hard reset on your phone:

Mikayla: 1 Power the device off (remove and re-insert the battery).

Mikayla: 2 Press and hold the Volume Up key, then press and hold the Power key.

Mikayla: 3 When the device vibrates; release only the Power key.

Mikayla: 4 When the Android recovery menu is displayed; release the Volume Up key.

Mikayla: 5 Navigate with the Volume keys to the wipe data/factory reset option and press the Power key to select.

Mikayla: 6 Navigate with the Volume keys to Yes-delete all user data option and press the Power key to select.

Mikayla: 7 After user data deletes, press the Power key to reboot system now.

Visitor: It seems almost all of them do it no matter the location it is from or anything like that. I chose Samsung again (after a Galaxy S3 and Note 10.1 and a TV) cause I trust in the name and that my product will be backed by good service, and yes I have done that. Its not that.

Mikayla: Thank you for waiting. I'll be with you in just a moment.

Visitor: Okay no problem.

Mikayla: Are you still experiencing this issue after performing hard reset on your phone?

Visitor: Yes.

Mikayla: It seems the issue is with the firmware on your device. Please be assured. I will forward this to our next level Samsung authority so that it will be addressed with next firmware update for your phone in near future. I apologize for the inconvenience this has caused to you.

Visitor: So its the firmware and not the screen?

Mikayla: Not to worry. You can contact our voice support to place the service request and send the device to Samsung service center. We will bring the handset in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found due to external source, you will receive an email with the option to pay for repair. If the damage is not caused by external source, the device will be repaired under warranty.

Mikayla: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

Mikayla: I can also place the service request if you wish to share the personal information in this chat session.

Visitor: Okay I more so just want Samsung to know the problem is out there for many so it will be addressed somehow. I don't want to do a service exchange cause they all seem to have the same issue right now.

Mikayla: Sure. I will forward this to our next level Samsung authority with immediate effect.

Mikayla: I apologize for the inconvenience this has caused to you.

Mikayla: Can I help you with anything else?

Visitor: Its okay I love it otherwise and love Samsung products in general but just want the issue to be addressed somehow in the future. I do have one other question not really tech support but more a question about a accessory for the Galaxy S4, do you know when the spare battery charger kit will be in stock again?

Mikayla: Please refer to the link mentioned below to place the order for spare battery charging system compatible with your phone:

Mikayla: http://www.samsung.com/us/mobile/cell-phones-accessories/EB-K600BUWESTA

Visitor: I know I was just wondering when it would be in stock again because it shows backordered?

Mikayla: I'm sorry, we on live chat our expertise lies in troubleshooting the technical issues of Samsung phones. I request you to contact our dedicated Accessory support for exact information about the accessories.

Mikayla: For product information or assistance with ordering please call Customer Support at 1-800-757-0280 to reach a Samsung Accessory Specialist.

Visitor: Okay thank you for your time and you for forwarding the issue so it will hopefully be fixed in the future.

Mikayla: Sure.

Mikayla: You are welcome.

Mikayla: It was nice chatting with you.

Mikayla: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

Visitor: You too. Sorry if it was a bit confusing.

Mikayla: Have a blessed day!