yashsingh1/xdaforums huggingface dataset:
[One (M7) General] aliHTCDHD:
Build quality, assemble quality and design are three completely different things. HTC have a brilliant build quality and design it is their assembly that isn't done correctly which leads to defects. Build quality is the materials used and the components used, assemble quality is how well the device was assembled and design is what the device looks like. Apple's iPod hard drive was not a defect it was a build quality issue just like Xbox 360 with its overheating issue. IPhone 4 was a design issue due to its design it had death grip. When someone says their device has a bad build quality it means it won't last long. If someone says their devices design is bad this could be the appearance of the design or the compromise the design has had on the performance of the phone. If someone says their device has had a bad assemble quality this could mean their device wasn't assembled properly like HTC with the screen lift, yellow dots, light bleed and speaker gap.
[One (M7) General] deserthi:
Thanks for this thread guys. I was enough to make me cancel my order for the HTC ONE and order the Galaxy S4. I just can't take a chance with all the build quality issues I have read about on the net and this thread was just the straw that broke the camels back for me.
[One (M7) General] Dark Jedi:
Design flaws are still defects in the end. If something doesn't operate as its suppose to its considered defective. A fix hopefully created. Design flaw is just a fancy way of saying its defective and not worry many people as much.
[One (M7) General] coupetastic-droid:
I can guarantee you'll be at the s4 forums complaining about a build quality or defect as well. Don't you worry about that....smh! Lol
[One (M7) General] jiggle_:
How many people have a camera that doesn't have a plastic or glass lens? Honestly these complaints are ridiculous.
[One (M7) General] vegetaleb:
Smells like troll spirit, now sammy agents are buying htc One then brake the camera with a hammer to accuse htc,evil but tricky
[One (M7) General] muayyadf1:
exactly..
[One (M7) General] muayyadf1:
It still requires an anger push with a finger nail or a hit. Poor decision to choose plastic, yet may be better for aluminum contraction than glass.
[One (M7) General] Dark Jedi:
So you purposely damaged a display item and told no one at the store you did it. Its people like you that we see less real demo models on the floor and more of the dummy display. Really why would you put your finger on the lens?

You work for Sammy?
[One (M7) General] Dark Jedi:
Then why didn't you walk up to q sales rep and say hey I was testing the quality of the lens cover and it cracked. As you said its there to test and sure the sales rep would tell you that's OK

You know the new 80 grand vette has a flimsy bumper cover. Why not go out to a Chevy dealership and tug on it.

Still doesn't give you the right to damage it and walk out knowing what you did. Wasn't yours to damage.
[One (M7) General] HarveyTAS:
Crack pic.

Note the recess on the case...

That fact aside I know for a fact that it has not received a single knock bump or drop in the week that I have had it. You can call people liars and be a **** saying we broke it ourselves... but that doesn't change the fact that I have no reason to lie to any of you. I don't know what the problem is, but I can honestly say the glass broken without physical contact.

It's hard to see on the image but the cracks do not radiate out from a point of impact (cause their isn't one) it looks like a stress fracture from the glass flexing. I did touch the cracked lens and noticed it flexes a lot... it doesn't seem like glass, it seems like plastic or similar. This lens cover is too big for the size of lens... they should have made it sapphire to make sure it doesn't crack as the frame expands and contracts.

There is also another small crack floating in the middle of the glass, which would not possible if the glass was pressed at a single point. Like I said the glass doesn't have a single surface mark on it, just internal cracks. The only thing that I can think of is that the sun was shining on the lens while it was streaming music from the internet, it got hot on the black area around the lens and the pressure snapped it. I have had my Evo 3d sit out in the sun for hours not minutes like this and it never cracked or splintered. Plus the size of the glass is 10X the size of the HTC one so it would have a lot more surface area to take a knock... again not a scratch in 2 years. I am not trying to bad mouth HTC, I have been telling people that this is the phone to get all week, but now I cannot recommend it until I know these issues are resolved. I hope HTC stands behind their product and fixes the issue... what ever that fix may be.
[One (M7) General] Dark Jedi:
If this lens is plastic when heated it would become soft and not crack due to heat. Not doubting you didn't crack it on purpose but the mystery is what's causing it. Does the phone have any flex to it that might cause a slight bend and cause this lens to crack? I am sure HTC will look in to it but it needs a lot of people to report it. So they just don't say oh they broke it somehow. You have to realize many of us has seen people on here lie about how their phone was damaged so they can get a new phone. I remember a guy once broke his bolt because the screen was scratched and wanted a new looking phone. We all seen cases like this on many of the forums.

I would like to know if maybe another phone camera lens that's glass could be used as a replacement of the flimsy one?
[One (M7) General] muayyadf1:
So S4 for ya? it also has a plastic camera cover.
[One (M7) General] deserthi:
The S4 may have a plastic camera cover but it is built the same as the S3. My S3 has never had a case on it and has been great and I got it right when they came out, so I am not too concerned about it.
[One (M7) General] muayyadf1:
S3's cracked the camera lens cover in a drop test. Everything can be broken if intended to, samboys.
[One (M7) General] muayyadf1:
Because everyone knows what Samsung did and everbody is getting suspicious.

I had a cracked lens cover in my previous htc device and I fixed it. Still this didn't stop me from buying the One.

All HTC phones use the same cover material BTW.
[One (M7) General] HiddenSanctum:
Not to barge in but:

White Samsung Galaxy S III back cover cracking for no reason [source]

Samsung Galaxy S Camera lens cracking for no reason [source]

Samsung Galaxy S III screen cracking in pocket [source]

HTC 8X len cracked for no reason [source]

Nokia Lumia 900 dust under lens for no reason [source]

iPhone 4 camera lens disappears for no reason [source]

My Point: the issue is mass production, any phone could have this issue or similar ones. Under the right conditions anything breaks. However I am also not ruling out we may have a material issue. But I also want to note, manufactures use a lot of the same components and use the same factory (Foxxcon is quite popular) to make the phones. So saying I am gonna buy another brands phone because they aren't gonna have any issues is just not being realistic. Its usually the luck of the draw. Only thing you can do is pray it holds up to be honest.
[One (M7) General] coupetastic-droid:
...but a lot of people do not understand this. Specially here on xda, sadly.
[One (M7) General] HiddenSanctum:
Its not just XDA, I've worked retail in an electronic store, a lot of people don't understand this. They'll have a DOA then swear never to buy so and so brands product. I'll have a customer say "OMG I love this product, I've had it for a bazillion years and its never failed" and the next guy tell me "OMG this thing is crap, I've had nothing but problems" to the same product. Build Quality Issue threads are in every product on XDA I've been.
[One (M7) General] coupetastic-droid:
Oh yea for sure. Just like my friends. 2 of them have an s3. One loves it and the other just wants to toss out the car window and run over it, his words. But you would think here on xda people would be more understanding.
[One (M7) General] awhawkeye:
cracked cam lens on one

I'm relieved that I've been vindicated. While I never believe someone when they say something "just broke on it's own", I babied the hell out of this thing and noticed it was cracked after about two weeks. While I must have applied some pressure it seems that I am not the only one that experienced this. I had even worked up a conspiracy that a coworker broke it when they were using my phone. Thank goodness I didn't accuse him.
[One (M7) General] Silverspoone:
Cracked glass

Its happened to me to. I have my 2 month old HTC One in the original hard case almost all the time and have always took great care of my phones.

My 2 years old Galaxy sII is still as good as new but yesterday I discovered that the glass on the back camera on my HTC One Silver was shattered.

I was very surprised because I have never dropped or bumped the phone in to anything. When I started look in to it I saw that I was not alone and many people had experienced the same problem.

When I contacted HTC Sweden they said that they never heard of the problem and til they do you gonna have to pay the whole repair.

Of course you can say that the phone not broke itself or that it must have been some pressure but It must be a quality issue when so many people have the same problem just out of ordinary usage.

To bad for a in outer ways a good phone but I think I will think twice before buying a HTC again.
[One (M7) General] JamieKitson:
Updated List

User - Post Date - Join Date - Posted Picture?

GlobeUK - April 22 - Apr 2013 - Yes

jackwu95 - April 23 - Nov 2012 - Yes

person via fidelcstrl - April 25 - Mar 2013 - Yes

nab195 - April 25 - Apr 2013 - No

KMadine - April 27 - Apr 2013 - Yes

HarveyTAS - April 27 - Apr 2013 - Yes

dark4181 - April 28 - Mar 2011 - No

teshnit - April 29 Apr 2013 - No

dmk123 - April 29 - Feb 2010 - No

morehands - May 3 - Jun 2010 - Yes

craig19904 - May 3 - Nov 2011 - Yes

vivanshah - May 7 - Dec 2009 - No

xiLLeNtz x2 - May 10 - Jan 2011 - No

jncojoke - May 11 - Jun 2010 - No

TEKtheMAESTRO - May 16 - May 2013 - Yes

Lookatthemonkeys - May 16 - Sep 2012 - No

vivanshah - May 16 - Dec 2009 - No

troot - May 17 - May 2013 - Yes

Twyxx - May 18 - Aug 2012 - No

bjones72751 - May 18 - Nov 2010 - No

levanoza - May 19 - Oct 2009 - No

AmoebaAstronaut - May 20 - May 2013 - No

fadercrusader - May 21 - Sep 2006 - No

UberMoogle - May 22 - May 2010 - No

jongie123 - May 24 - Aug 2009 - No

randychuah - May 25 - Sep 2008 - No

Gadget_Grover - May 28 - Sep 2012 - Yes

nitrox1 - May 29 - May 2010 - No

TheChad72 - May 30 - May 2013 - No

stevessvt - May 31 - Nov 2010 - No

paparis13 - June 1 - Aug 2008 - No

sherold - June 1 - Jun 2013 - No

Wilsonium - June 2 - Aug 2011 - No

EricRKnudson - June 2 - Jun 2013 - Yes

?metinagar? - June 2 - Dec 2010 - No

JamieKitson - June 2 - Jan 2009 - Yes

saladbowl831 - June 3 - Jul 2011 - No

Moenmann - June 3 - Oct 2009 - No

softei - June 3 - Nov 2010 - Yes

timme282 - June 3 - Jun 2013 - Yes

beeklaan - June 4 - Mar 2011 - Yes

kcolatay - June 5 - Aug 2009 - No

eironman23 - June 5 - Jul 2007 - Yes

NOlightON - June 6 - Jun 2013 - No

outrage_uk - June 6 - Jul 2008 - No

soldatosp - June 7 - Jun 2013 - No

person via mikeyd85 - June 7 - Dec 2009 - No

Poongash - June 7 - Jun 2013 - No

jakr202 - June 10 - Jun 2013 - No

TRuss4420 - June 10 - Sep 2012 - No

nookienut - June 11 - Jun 2013 - No

MK SHOP - June 12 - Jun 2013 - No

Tweezydak1d - June 17 - May 2009 - No

Miles Hi - June 21 - Apr 2013 - No

joceypphoto - June 22 - Jun 2013 - No

Cbxu - June 25 - Dec 2008 - Yes

syryanyang - July 4 - Jul 2013 - No

varunkumars - July 9 - Sep 2010 - No

Silverspoone - July 10 - Jul 2013 - Yes
[One (M7) General] syryanyang:
^^Good work!

Now if we can somehow get an approximate amount of HTC one owner on this forum, we can work out an faulty%.
[One (M7) General] cr1cr1:
I have a HTC One Silver since 2 months now (purchased mid May)

I do not have a hard case, just a soft pouch. I rode several roller coasters the past 2 weekends, with the safety bars pressing on my leg where my phone was and of course, my whole body while upside down.

- No real damage yet to anything.

- I do have the thin visible gap on the top of the phone, between the power button and the headset jack.

Also I have dropped the naked phone once, minor aesthetic damage to a corner.
[One (M7) General] Silverspoone:
Pictures

I took some pictures of the glass and attaching them here.

Anyone had some luck to get an answer from HTC if they are looking into this?
[One (M7) General] Tinderbox (UK):
So is it glass or plastic?

John.
[One (M7) General] slipknot95758:
Happened to me today is day thirty with the phone. Went to bed last night fine and went to take a picture about two hours after getting up to a nice y shaped crack through the lense
[One (M7) General] sauprankul:
Have any of you guys tried replacing the back on your phones? http://www.etradesupply.com/oem-htc-one-rear-housing.html

If I'm not mistaken, the lens is part of the back, so if you can replace the back of your phone, you can fix the camera lens for under $30.

Here's an instructional thread: http://xdaforums.com/showthread.php?t=2353895

BTW: It doesn't matter if you ruin the old one's plastic part, the new one includes that.

EDIT: I have not tried this, and this is only recommended if you REALLY don't want to pay HTC the $150 or so.
[One (M7) General] syryanyang:
Seems legit. Will try this if everything else fails.
[One (M7) General] varunkumars:
As i posted earlier about my broken glass i want to replace it now. I found the door in ebay but need some professional to do the job. I really can't take a chance and do it myself. Do you guys have any suggestions ? i am in Dallas Texas. Thanks for your help.

http://www.ebay.com/itm/140990799110?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
[One (M7) General] kcchen:
Now all we need is iFixit to develop the "special tool" to service the HTC One.

http://www.engadget.com/2013/07/10/htc-one-repair-justin-huang/
[One (M7) General] waikhiong:
fixing htc one cracked lens with HTC one x lens

Hi guys

I'm from malaysia, and i had the same problem with htc one cracked lens. So i did some trial and error with htc one x lens and they fitted nicely alsowith 1mm protruding surface but the circumference is identical. Just my two cents worth.

Thanks

Chris

---------- Post added at 06:02 PM ---------- Previous post was at 05:54 PM ----------

Also, the htc one x lens is alot thicker than htc one. It only costs 2-3 dollars off ebay.
[One (M7) General] m00moo:
Im out right now. Been out all day and barely used my phone at all. Just noticed my lens glass has cracked.... 3 month old phone... No phone to try and post a pic :( annoyed!
[One (M7) General] Poongash:
HTC One cracked camera glass

Click to watch this video:

http://www.theverge.com/2013/7/14/4522054/moto-x-always-listening-voice-commands-new-notifications

I've already started my research and may have found an opportunity to replace the HTC One...competition is stiff out there!! Can't wait for Motorola to leapfrog over HTC so I can close the chapter on them. Better phones better service!! Motorola at least has Google ($$$) backing them!
[One (M7) General] kcchen:
Sweet! We're holding our breath to hear how that works out for you... *yawn*
[One (M7) General] waikhiong:
Fixed mine using HTC One X lens

Hi,

I went and do some trial and error and found HTC one X perfectly fit for the HTC one. But there is a noticeable 1mm protruding from the surface after taping it in.

Finally we can enjoy photography again :)

Chris
[One (M7) General] Zerospunk:
happened to me..

phone was plugged in charging and super hot for some reason when i picked it up..looked at the otherside a little bit later and there it was...

lived in a diztronic tpu the entire life of the phone (may 1st). glass is shattered in the midpoint of the lens.

not sure what to do...

i figure I can try HTC, but if anything theyll just tell me its user damage and quote me 90-200 for the repair.

i have insurance, but it'll cost me 75 bucks to get it swapped out with a refurb...

the prospect of mailing into HTC to be told its not covered as a defect doesn't make me too thrilled...

what was the process like of replacing it with the One X lens w/ double sided tape?

Just pull the cracked cover out? (maybe with tape or something?) and then cover the one x cover in clear double sided tape and stick it back in? does it seat properly?

that might be the cheapest way to replace this thing, or just live with it...
[One (M7) General] Poongash:
HTC One cracked camera glass

Ohh-la-la, sounds like you're an HTC fan!! Enjoy the service they reciprocate when you have problems!! Not!!
[One (M7) General] monkeypaws:
Don't understand d the logic in not paying the cheap deductible to get a new phone when instead people are recommending you spend more money on a jimmy rig fix. In all honesty is pay the deductible. I'm not going through the trouble of trying to convince my carrier or HTC that somehow the glass broke on its own. Unless someone can cone up with a stress test for the glass and make a case against HTC then well see
[One (M7) General] Zerospunk:
How'd you get the replacement cover to stay?

Really? You don't understand the logic of paying 5 dollars for a replacement lens cover vs 75 and filing a claim with my insurance? It's pretty basic math, let me know if you want some help figuring it out.
[One (M7) General] monkeypaws:
Um .when did someone mention 5$ lens cover? Sure I'd try that but if it didn't work is still pay insurance? Never read a mention in the last few pages of it being 5$.
[One (M7) General] Zerospunk:
3 or 4 times the last page, also in the second half of the quoted posts directly above your last post. Maybe read other posts before commenting blindly with nothing helpful
[One (M7) General] monkeypaws:
Okay...I wasn't even trying to be rude . I was stating my opinion aboutbwhat i would do. Helpful or not its still my opinion as you have yours. I'm sure other users can pick and choose what they want to do as well. Maybe I could have rephrased my reply.
[One (M7) General] ethion:
My lens is cracked also. I have NO idea how it became cracked. I've had my phone for about 30 days or so. I've never dropped it and keep it in my pocket without anything else. I've had smartphones since the palm treo phones. I've never broken the screen, camera or anything.

So I'm kinda shocked and did a search to find out that a ton of people have this problem. Now I'm really dreading this I just bought 4 of these phones for my whole family and it's going to be extremely upsetting if they all have broken camera lenses...
[One (M7) General] Media_Blitz:
Cracked Camera glass as well

I just received the dreaded cracked camera cover glass as well. I left it plugged in, on my bed over night like usual, and fell asleep listening to music. Woke up and noticed the cracked glass. So pissed. To top it off, the display on the phone is also slightly raised from the right side, and this allows light from the bottom right hand corner to emit the back lighting from the capacitive buttons. I own a black HTC one. Prior to this (I have an anr line) I had the silver HTC One, whose grill plating spilled over the phone to create a lip on the bottom, thus always grabbing onto my pants (the problem with this is that since it grabs on, the grill plates [where the speakers are housed] can be pulled off, which I succeeded in doing with a dummy display at work, which also had the lip problem) and scratching me. The gist? HTC has some quality issues in my opinion, this doubled by the fact that I sell phones, and every HTC One I sell and activate has either this lip I spoke about, or some gap between the display and metal parts. I obviously do not point this out to the customers since I am a working college student and need as much money as I can get (call me immoral i guess). Three HTC One's I have activated have had their camera lenses scratched prior to me opening the box they come in. I still love this phone though, but It seems this phone is too intricate to mass produce without some evident fault?
[One (M7) General] kcchen:
I'm not a freelancer and do have my loyalties. Really though, I'm just tired of your whining and now trolling...

You seem like a resourceful guy, go start a Moto X section for XDA.
[One (M7) General] amolbali:
I have started a new thread..regarding the problems with HTC One..please do help!!

http://xdaforums.com/show....php?t=2365883
[One (M7) General] Tinderbox (UK):
So is the lens plastic or glass, it looks like plastic to me, as the cracks in the photo above would have spread all the way to the edge if it was glass i would think?

John.
[One (M7) General] varunkumars:
Hi Chris, I was trying to do something similar. Could you please post the ebay link of the lens you bought and steps you followed. That would be a great help. Also could you post some pictures please. Thanks for your help.

EDIT:

I found this in ebay. Does it come with a glue ? Please help i think this is a wonderful idea.

http://www.ebay.com/itm/CAMERA-FRAM...e_Replacement_Parts_Tools&hash=item1c30c9907f
[One (M7) General] Poongash:
OK KC, you get the last word. But try offering something more useful to the rest of us bloggers of this real cracked glass problem, other than your thumb sucking and protecting your countrymen who created this product, and their inferior non-existant service!
[One (M7) General] monkeypaws:
What j want to know is how this actually happens. I mean, there has to be a reason. Is itbheat related? Pressure? Case?
[One (M7) General] NOFSBIGE:
It probably happened in his pocket and banging into a corner or something... Glass doesn't crack by itself.... I thought I had a build quality issue before too but then I realized I dropped it in the water hahahahaha
[One (M7) General] kcchen:
Its a forum not a blog... its interesting to monitor this, but I'm thankful I'm not afflicted. No one's protecting countrymen here, I just have a loyalty to an innovated company which brought the reality of a converged device to simplify (and complicate) my life.

Life's tough, we all know its not perfect. Don't sweat the small things... seems that HTC heeds the same advice.

Thanks for your participation... and best wishes on your two year quest for another phone. Buh-bye.
[One (M7) General] epicnerd:
I just noticed today that my camera lens has cracked. I baby this phone - there isn't a scratch or dent or anything anywhere but my lens is cracked. I haven't bumped into anything but I do keep it in my pocket.

Is there some way to have this fixed via a warranty or something?
[One (M7) General] Mbuxx:
I have the black HTC one less then 2 weeks old and just noticed my lens was cracked..

I know I've never hit the lens, could it be related to heat? Its been 110+ here the last few days.
[One (M7) General] tobyq:
Add me to the list. Never had this problem on any other phone, all of a sudden I look at it today and it's cracked. Probably leaned up against something when it was in my pocket, or something.

Anyway, I just need to figure out how to replace it.

Luckily mine is cracked off center, so the camera still appears to take fine pictures. The crack does not go through the middle of the camera. But cracks don't fix themselves, and I'm guessing it'll just get worse and crack more, or at a minimum start letting dust in.
[One (M7) General] Guizzoni:
Yup! Happend to me too.

I really don't think it is a Glass Cover, i think it is something made of plastic.

Any ideas on how to replace it?
[One (M7) General] Tinderbox (UK):
Some people were thinking about using an One-X lens as a replacement, though i dont know if it would be suitable.

http://www.ebay.com/itm/CAMERA-FRAM...e_Replacement_Parts_Tools&hash=item1c30c9907f

John.
[One (M7) General] monkeypaws:
I personally wouldn't do that. It doesn't even look the same. I think if you did it wrong it would just be a huge dust trap. Or you'd have auto focus issues if its not the same.
[One (M7) General] ajftl:
No its your phone
[One (M7) General] Poongash:
HTC One cracked camera glass

再见

屁股洞
[One (M7) General] amolbali:
允許在中國濫用

:d ;)