yashsingh1/xdaforums huggingface dataset:
[One (M7) General] calahanhempe:
Possible Fix

Hello all, I am a proud HTC One owner the same as many people on this thread. My lens cover cracked also, only a few weeks after I got it. I had an idea as I was inspecting some dummy phones (in case you don't know they are the ones with no working electronics inside, usually display phones) at a local Best Buy. The dummy phones appeared to have a lens cover in them, but I couldn't tell if they were plastic or glass. I could be wrong but I think with some heat and maybe a tiny suction cup I think this could be removed from a dummy phone that can be purchased online for about $10. I have not had a chance to try this but if I get a chance I will be sure to post pictures and links. More to follow, hopefully.
[One (M7) General] Nitesh12345:
Even my camera glass cracked..without even dropping it horrible phone..I regret buying HTC.
[One (M7) General] Dark Jedi:
Looking to see if the Verizon version of the one has the same issues that the others have with the camera lens or if they did a quiet fix for it.
[One (M7) General] bilybob:
So mine is cracked. My pictures had some distortion, so I removed the glass entirely. Unfortunately, there is still significant distortion. I've used compressed air to thoroughly blow out anything that will move, but the distortions are still there. The distortions also affect the auto-focus. The damn thing is almost completely useless to me now...

Any ideas?
[One (M7) General] derekedw:
I've dropped mine like 10 times without case and only suffered some guard rash.
[One (M7) General] bilybob:
Yeah, dropping it doesn't seem to be what breaks the camera glass. More often than not it is in your pocket, and you lean on something or...? Anyway, mine broke in my pocket... Most people seem to have it break in their pocket or some other way that they don't understand - generally not from dropping...
[One (M7) General] bubbameat:
Agreed. I've had mine in a case at all times and have not dropped. Great phone otherwise....
[One (M7) General] TurnDown:
Airplane woes for HTC One

EXACTLY what happened to me. Got on a plane and all was well...did not drop or rub phone on anything. Got off after 6 hours and camera lens was badly cracked...
[One (M7) General] Rhodesfreak:
My HTC one also cracked after 3 days of use.

The crack is small, any experiences if it goes worst after some time?

If it remains like it is I may leave it like it is.
[One (M7) General] born_fisherman:
So I picked up my phone from my desk today and noticed the glass is cracked. I baby my phone so I have no idea how it got cracked. Perhaps there was a crumb on my desk that penetrated the glass :rolleyes:

Has anyone successfully repaired this themselves? HTC Support is saying this a rare occurrence.
[One (M7) General] kcchen:
Yes, people have posted their methods in the thread. Using another lens cover from a replacement backplate (from eBay) seems to be the best solution at the moment. Read a few pages back or use the search...
[One (M7) General] born_fisherman:
I found one post about someone actually documenting what they did by using a new back cover and only using the lens cover from it, but there wasn't much information as to how the new cover was adhered to the back. I'll PM user.
[One (M7) General] YaapDev:
sometimes things can break due to a variety of factors and right pressure
[One (M7) General] Vaikis2006:
today got new HTC one Black serial number HT37TWxxxxx, it had a little crack in the middle glass from inside out of the box...... Seems HTC quality control not the best... Also phone had not the best build quality, overhangs and etc... Phone was returnet to seller.
[One (M7) General] JamieKitson:
Repair

I paid £85 to have HTC repair my One. I have now received it back, and it has a very thin hair line gap at the top, as others have reported. I don't think I can be bothered to send it back.

---------- Post added at 03:26 PM ---------- Previous post was at 03:08 PM ----------

I was hoping that they would fix it under warranty, but once you've sent it in for analysis you have to pay £26 to get it back, so I thought I might as well go ahead with the repair.

There's also the risk, if they mess up the repair they will have to fix it, if I mess up the repair I am left with a virtually unsellable device that cost me £500.
[One (M7) General] bbasra:
Anyone got a link to a replacement rear back they purchased to replace their cracked glass?

My HTC one is also making a popping sound when using the headphone port on the left channel. Considering of sending it in for repair and then blame them for the crack!
[One (M7) General] rdorje1:
On post # 857 is the link to e-bay http://xdaforums.com/show...&postcount=857

My Serial # FA35PW9.....

The case allows the lens to be recessed 3/16", no drops, no heat, no cold, never even any scratches... just a cracked lens showing up 2 days ago (see photo).

I'm going to try the solution on lens replacement.
[One (M7) General] born_fisherman:
I should get my replacement rear housing this weekend. Will post with updates on the installation
[One (M7) General] Dark Jedi:
Yeah like that always work.
[One (M7) General] born_fisherman:
So I received my replacement back housing today in the mail. The eBay seller was kind enough to also send some tools with it as well. Although I ended up with tiny scrape marks around the edges, the replacement lens cover didn't take but 10 minutes.

To those attempting this themselves, the white bevel around the lens is NOT what you want to remove! You actually have to literally remove the round lens just inside the beveled edge. This is how I ended up with small markings on the edge.

I do audio video for a living and wound up using a speaker grill removal tool, which is like a dental plaque scraper. The tools that are used to pry the case open were too large (wide) for the small round glass.

Good luck to the next DIY'er ! I don't have another phone, so I couldn't send mine into HTC for 3 weeks..
[One (M7) General] bbasra:
Thanks for the update. I think I'm going to live with mine a bit Longer as my crack doesnt effect pictures and see if the situation improves. If it doesn't, make a claim through mobile insurance. I rubbish at DIY and probably end up make it worse.
[One (M7) General] Beeklaan:
Just to be sure, i can just take this back and take only the black circle to replace the gap where my old circle was. So just some glue and i'm done?
[One (M7) General] HiddenSanctum:
Some are, pretty sure all Devs know this too. I've only seen Devs boycott brands due to the company's culture/attitude which I find understandable.
[One (M7) General] deserthi:
Boy call us samboys is really rank. I had the HtC ONE ordered and just canceled it this evening because of this thread. I have just sold my S3 on Ebay today so by tomorrow I will without a phone. My only other choice is the S4 right now. I do have a Sony 810i that I can put my sim in but the only other choice is to wait for the Google event next month.
[One (M7) General] HiddenSanctum:
If you are in the US go to an AT&T store and go play with them both. Buy the one you like. If you are afraid of build quality issues get a replacement plan or equivalent. I can almost guarantee a build quality thread is gonna pop up in S4's thread soon. This is speaking from experience, been through Transformer Prime launch (GPS, Wifi issues threads), Nexus 7 (screen separation, microUSB port breaking thread), Samsung Galaxy Nexus (AMOLED blue tint too blue thread)...etc.
[One (M7) General] husker91:
This is one of the funniest posts I've seen today. I ordered an htc one, but because someone else's phone had the camera glass crack, by what could have been his own fault (who really knows?) I'm going to jump ship to the S4. Yep, makes perfect sense :rolleyes:
[One (M7) General] ant78:
This is were phone insurance comes in are back to HTC under warranty
[One (M7) General] KMadine:
Oh believe me, it doesn't take a hammer....

I don't argue the fact that I broke it myself, it's been damaged, not heat or stress. But my argument is that the components of the device should be a lot more durable.

Like I say, watch this space. The frequency of this complaint will undoubtedly increase!
[One (M7) General] kitch9:
You cancelled a phone because someone else broke theirs?

Lol. Get. A. Grip.
[One (M7) General] KMadine:
No don't do that, you'll break your lense. :)
[One (M7) General] dobknobby:
Seriously, were are the Mods? This thread is getting ridiculous, now filled up with Sammy Fanboys. . . 10 Pages about a Camera Lense? Wow.

Oh Just to add. . . Ive had my one for around 5 weeks now. And BOOM! Camera Lense is Fine. Not even a scratch. Build Quality is perfect, Assemble quality is good! oh, and ive got no screen protector or case on it. Lay it on my desk and other surfaces on the Back, and still the lense cover is fine. wow. . . even my second handset that ive had for 3 days (Going today) is fine. Just because if this thread, i even got a Coin and tapped on the lenses on both, and there still fine! Blimey! Is that just me? Is it becaus ei didnt do it with lots of pressure or a Anger strike!

C'Mon Guys!

Mods, i feel this thread seriously needs to be closed. Its getting stupid.
[One (M7) General] KMadine:
Lol @ anger strike! It was £550, do you think I am gonna kick the crap out of it? We'll see you back in this thread in a few weeks, you'll see...
[One (M7) General] dobknobby:
Hmm... We will see indeed. One thing I've noticed though. I'm quite careful so I doubt I'll go prodding it. Or lay it in a point of impact corner or anything. . . So I think mine will last me. . . Even if I do accidently break it. Hey I'll use the insurance. Not try to get HTC to do an exchange saying it was a faulty product...
[One (M7) General] ohraii:
OP & other correspondence, thanks for the info on the camera glass. Sucks that happened. ): Keep us updated!

Fanboys & douchebags, this war is getting ridiculous. Someone posts a flaw with their phone here, they're obviously Samsung trolls. Someone posts something wrong with their phone in the S4 thread, they're obviously HTC trolls. Not every phone is alike. Just because your phone is oh so perfect, doesn't mean that every single HTC One is. There are bad batches. It happens.
[One (M7) General] KMadine:
As will I, dobknobbjockey!! :)
[One (M7) General] dobknobby:
Wow. Defensive. Whyis this? Makes me laugh how people result to low life name calling haha. I can only take it as a compliment.

Like I said in original post. This thread has got ridiculous. mods really need to close it. . .
[One (M7) General] KMadine:
I fully agree. Ridiculous!

So far, I have stated that I have been ultra careful with my new pride and joy, I have dismissed other theories that the camera crack is thermal or stress related. I was the first to admit that the lense has been damaged by me.

So far, I have been accused of being careless, being rough with the phone, hitting my phone with a hammer because I am a Samsung employee, dropping the phone, poking the camera in anger etc etc by all the experts on the forum here who know better than I do what I do and how I do it, all of which is untrue! If my phone isn't sitting on my diary on my desk, it's in the pocket below the radio in the car & occasionally in my pocket when on the move between the car and the house! I have probably made no more that 5 calls on it so far, it hasn't been dropped, abused or given to my daughter to play with.

Then you come on and do exactly the same because you, my friend, know it all...
[One (M7) General] dobknobby:
Haha. . . I know it all? I just dont see how it can happen. . . Same as 90% of the members on here. Look, go back to my original post, If we dont know. Send it to HTC. let them decide. Enough said!
[One (M7) General] mikbe:
That glass sure is big. Three, four times compared to one in my current Xperia S. This thread is good heads up for people and should not be closed.

I'm getting One next week and I am not worried about the glass. This thread only confirms that it will surely break upon impact.
[One (M7) General] dobknobby:
I can understand Your point mate, and fair play, I think there should be a Post made and Stickied. . . Things to look out for, go careful with, and potential problems for the One, for 1 person and 1 person only to add to it.

Therefore nobody can get into petty arguments this, that and everything else which just plainly spoils it. . .
[One (M7) General] jntdroid:
This is why I pay $7 / month for insurance that covers anything, regardless of what caused it.

Also, I haven't seen the op in awhile, what happened with the exchange attempt?
[One (M7) General] Dark Jedi:
but if you are with asuron (sp?) you can only make two claims a year afterwards you are dropped
[One (M7) General] m00moo:
do it and let us know.
[One (M7) General] Beeklaan:
I will. The one of the one x is cheaper but thicker and it shows every scratch you make. Besides, somehow my night pictures are more blurry and they often are more purple or orange coloured (even

without

the one x cover). Hopefully the one cover will make it better. The latter is completely black, while the one of the one x is transparant in the middle (not sure if this will make a difference).
[One (M7) General] born_fisherman:
Correct. Just be careful when removing the lens cover on your existing phone. There is a very thin layer of double sided tape on the new and old backs. Try to keep the tape even otherwise the lens will not be slightly recessed/flush with the beveled edge.
[One (M7) General] srstas:
Glass Cracked

Hi

my HTC one is barely a month old I like this phone very much but, a few days a go i noticed that something was wrong with the picture quality

when i turned the phone over at first i did not notice anything but when a light hits the lens at certain angle you can clearly see a crack or a micro crack so to say... but it is enough to make most of the pics blurry with a weird white glow

I'm attaching the pictures of the cracked lens
[One (M7) General] Vaikis2006:
I saw same crack when packed brand new HTC one from the box !!!
[One (M7) General] srstas:
mine was not cracked when I got it, or at least it was very small and did not impact the camera performance...
[One (M7) General] Dark Jedi:
Anyone with a Verizon HTC one gotten this cracked lens issue yet?
[One (M7) General] Windgraze:
I actually just experienced this after having my phone 7 days on my Verizon contract. They're asking for the deductible for a replacement through contract. I am going to reach out to HTC about it but suspect as they're not addressing it as the hardware issue it is that they're unlikely to resolve my problem
[One (M7) General] macssuck:
Add another one to the list. My wife's is also cracked and the phone is in an otter box commuter case and was not dropped.

Pretty disappointed in this phone. We have used several iPhones an HTC inspire and I have a galaxy s4 and the HTC is the only one with a camera lens issue. Its embarrassing to spend $200 on a piece of junk. I have dropped my work iPhone and kept it in my pocket with my keys for 2 years without issue.
[One (M7) General] sizz-lorr!:
Broken camera lens

Noticed a what I thought was a scratch on the lens two months back. Was so pissed because I basically baby this damn thing all the time. I have dropped it but had a case and screen protector since day one. Dropped it getting out of my car and quickly inspected it to see the damage. The case protector had taken the brunt but on closer inspection what I had thought was a scratch on the lens had grown across the lens. The crack is not visible in pictures but really disappointed because its a design flaw and an issue that needs to be addressed by HTC.
[One (M7) General] Poongash:
Here's the latest news about HTC...so don't count on any help and don't hold your breath...they're in a sink hole, going down fast.

click:

http://www.theverge.com/2013/9/13/4...s-the-company-struggles-to-turn-itself-around

If you can repair the crack on your own, do it; if your reseller enables a damaged phone to be returned, go for it; if you want to buy another HTC product...forget it!! They're dropping like a falling knife, just as I suspected they would!!
[One (M7) General] Dark Jedi:
Apple was in the same boat back in the day. Do you know how many companies has done layoffs in the past few years?
[One (M7) General] Poongash:
Yep! Blackberry (RIM) has...and look where its heading!
[One (M7) General] :
Hang on, you dropped it and have broken lens glass and you call that a "design flaw", please read your post and realise how crazy it sounds!
[One (M7) General] sizz-lorr!:
Yes I did drop it and yes that probably caused the lens to crack. I had a case on it and the case took all the physical damage of the drop or so I thought. It was not dropped directly on to the lens. The phone itself is in pristine condition except for the camera lens. My last phone was a galaxy note. I dropped that many times with and with out a cover. It had a lot of scratches and dents but the camera lens and screen survived. I switched to the HTC one because the build quality was much higher. Maybe plastic phones are much better in the long run they can dissipate shock much better then one piece phones metal phones. So is it a design flaw or is it just the price to pay for owning an all aluminum phone that does not come apart? You tell me. Either way I love this phone but feel let down some what.
[One (M7) General] Dark Jedi:
I just got the Verizon version of the HTC one. so time will tell if my camera lens will crack or not.
[One (M7) General] radeon962:
Add me to the list. Sometime today, mine just cracked. Have been using it since mid-May and have loved it.

I had used it yesterday to take some pictures and it was fine. Fine when I went to bed, fine when I got up. I have a habit of cleaning the screen/lens in the morning before I take off so I know it was OK this morning. Took it out at lunch time today and the lens was cracked.

I plan on trying out the HTC One X lens replacement to see how it goes. Pictures are fine currently except for when you take a picture with direct sunlight in your face and then you get some weird things going on due to the cracks in the lens, so I need to replace.

Disappointed as it has been the best phone to date that I have owned and came from Galaxy S2, HTC One X, Nexus, Galaxy S3, iPhone 5 (had a brief fling but couldn't take the small screen), Nexus 4, Note 2, Galaxy S4 and finally the One.

If I can find a cheap back, might go that route and pop out the lens from it to use in mine.
[One (M7) General] Beeklaan:
I'm happy to inform that you can just press out the circle from the new back, and replace it with the broken one in your One. Cheap easy and fast fix :D
[One (M7) General] radeon962:
If you are looking at replacing the damaged lens on your HTC One here is a nice little guide I found that shows the replacement process with:

* HTC One lens

* HTC One X lens

* HTC Evo 4G lens

http://www.ifixit.com/Guide/HTC+One+Camera+Lens+Glass+Replacement/17695/1
[One (M7) General] Dark Jedi:
I have had my HTC one for 2 weeks now. Phone placed in my shirt pocket at work. The phone gets hit by stuff and we have a shaker pan where I have to lean over so phone vibrates a lot and no issues with my camera lens. I have a case on it. So maybe the Verizon one has been fixed of the cracking issue. Allci know is I don't baby my phone.
[One (M7) General] nucklord:
So I just replaced my cracked glass and it's very easy. I am posting pictures, and I just followed the instructions from the iFixit article linked earlier. Sorry about the no hyperlink, I'm a "new" user.

I bought the replacement back from eBay, very fast shipping and exactly as advertised. I tried to post a link but the forum won't let me. :mad:

The third image is my old glass sitting on top of the replacement housing. I took all photos with the phone.

Sent from my HTC One
[One (M7) General] DamiusX:
another cracked lens cover

Have had my HTC One for about 4 months and have loved it until this morning. I noticed that the lens cover is completely broken. The phone has been in a case since day one and has never been dropped or hit in any way. I absolutely cannot imagine how this could have happened. Those who say that there is a design flaw, or a flaw in the glass used, I wholeheartedly agree.
[One (M7) General] mahfoossheriff:
I too have the same issue, My Camera Glass too got Broken !!

I've Bought My 'HTC ONE' two Months back.

Ever since i started using it, i had a problem with the camera, ie, in low-light condition, the snap captured would be mixed with either Blue, Purple or Red Tint in the corner of the images. And i've heard that HTC is coming up with a new update(4.3) that would solve this issue. So i thought of waiting for the update. But yesterday i noticed that my HTC One's Camera Glass has been cracked. I'm sure that it has't hit anywhere and i was handling it with so much care and even i have a Back cover for the mobile. I'm really disappointed with this mobile. spending hell lot money and getting crap from HTC.
[One (M7) General] rami98:
Verizon HTC ONE here. I've had this phone for a good 3 months (since launch week) and it has been getting really cold here in michigan. It's actually snowing right now. I've never dropped this thing, I give it it's own seperate (front) pocket in my pants, and I have a case and screen protector on this baby. Put the phone on my desk face down, and I thought I noticed a smudge. Went to clean it up and I saw that the lens was actually cracked. Luckily, the crack was a bit off to the side, and it doesn't seem to affect picture quality yet. I may call HTC for a replacement, but I do not know if it's worth it since I would be getting a refurb and this phone was perfect other than that crack. Should I call HTC or Verizon for a replacement?
[One (M7) General] JamieKitson:
I'm not sure what you mean by getting a refurb, and how do you know that HTC would replace it at all? Very few other people have had any luck with HTC. I'd try your luck with both, but doubt you will get anywhere.
[One (M7) General] killabee44:
This.

I have this issue with my HTC One as well. Look on Ebay guys. Search for M7 housing. You will find new, complete back covers with the camera lens already in for $19.00 or so shipped in the US. Cheaper if you want to wait for it from China. I just ordered one.
[One (M7) General] lordemil:
how would you go and remove the broken glass?
[One (M7) General] FitAmp:
Tweezers work well
[One (M7) General] rami98:
Got a replacement from costco (where I got it), even though my contract is well over 3 months, but I've only had this phone for 2 months owing to the fact that I switched my S4 out for it at the end of my 3 months. The new phone does have that pink/reddish camera tint in the dark, whereas the old one that developed the crack was one of the rarer ones that did not have it at all under the same software version :(

---------- Post added at 07:29 PM ---------- Previous post was at 07:29 PM ----------

Replacement was brand new, in the same boxes and the same stock that you get from when you buy the phone new.
[One (M7) General] QDG:
my lense broke now the the second time afer i repaired it myself. great ;D
[One (M7) General] IINexusII:
just found this, ill be ordering it soon and replacing my scratched lens

http://www.parts4repair.com/camera-lens-for-htc-one-m7/
[One (M7) General] Helmut_TuT_GuT:
Someone found a case (gold) for replacement ?

A Ref or PM wpuld be nice !