yashsingh1/xdaforums huggingface dataset:
[One (M7) General] NxNW:
Fair enough.
[One (M7) General] NOlightON:
I never took pictures of my phone's lens before I sent it in, but here's a pic of the box and status of repair. The first six of the serial # are FA34TW. I'll you keep guys updated on what they say about the repair:

https://www.dropbox.com/s/yztn5x15o2g3not/Screen%20Shot%202013-06-06%20at%2012.58.24%20AM.png

https://www.dropbox.com/s/hhjyfrg6m15zdaj/TiA2Iyr5c-box.jpeg

edit: Couldn't get the Dropbox pictures to inbed, so here are the links.
[One (M7) General] Riyal:
I can assure you an aluminum case expansion is not the cause. The case is only about 6inches in height and 3 inches width. A 8 meter aluminum can only expand about 2 millimeters in a heat of about 129C. Now if scale it down to 6 inches 129C coefficient would be like 200um which is larger by a small fraction as your hair. Now divide it by 2 since the camera glass is located in the middle. And divide it by 6 again because the expansion is not happening only on the camera placement.

So you can imagine that. at 129C the stretch of the hole in the camera portion should be like 1/6 the size of your hair in which if it's plastic indeed should not put any strain at all on your phone.
[One (M7) General] TEKtheMAESTRO:
are you STILL in here talking your ignorant s**t? cmon man you gotta have a life outside of telling people that htc doesnt care and we're to stupid too get their attention.

anyways..a few regulars from xda have come in here...and contributed nothing. if youre not here to read and offer suggestions, then what are you here for? to say how much you doubt our stories? HTC still hasnt moved yet. and i cant speak for how big their workforce is for technical support/customer service is...but at this rate i REALLY doubt the whole "nobody here has heard of that problem" line. Even if you had 50 people on staff answering calls, and 40 people NATIONWIDE had called in...someone has heard of the issue.

also, the reason nobody wants to send their phone in is exactly what i told the rep the first time he told me to do that stupid s**t. "y the hell would i send you my phone, KNOWING youre going to say its not your fault and charge me $90? its up to the tech to determine if its htc's fault, or my fault...and hes supposed to side against htc cuz hes a nice guy? hes gonna see a crack and copy paste $90 into a quote then email it to me and you know it." and lo and behold...everyone whos sent their phone in...has been charged $90. go f'ing figure.

and just like i said 20 pages ago...we get more cases on here every day. EVERY...DAY. this is a forum. if we, xda, are getting 40+ cases of this, imagine the national numbers. they supposedly sold 5 million units. if they even have a 0.005% failure rate, thats 25,000 cases. cmon man.
[One (M7) General] JamieKitson:
Feeding the troll...

It is true that a few of the recent posters are new to these forums, but having gone through the list myself checking posts I think that most of us have at least one of: old accounts, posted more than your 30 posts threshold or have posted pictures.

Here's an updated list since user outrage_uk missed a few:

GlobeUK - April 22

jackwu95 - April 23

person via fidelcstrl - April 25

nab195 - April 25

dirtyhamster73 - April 25 - front facing camera on arrival

KMadine - April 27

HarveyTAS - April 27

dark4181 - April 28

teshnit - April 29

dmk123 - April 29

morehands - May 3

craig19904 - May 3

vivanshah - May 7

xiLLeNtz x2 - May 10

jncojoke - May 11

TEKtheMAESTRO - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

levanoza - May 19

AmoebaAstronaut - May 20

fadercrusader - May 21

UberMoogle - May 22

jongie123 - May 24

randychuah - May 25

nitrox1 - May 29

?stevessvt? - May 31

Gadget_Grover - May 28

TheChad72 - May 30

paparis13 - June 1

sherold - June 1

Wilsonium - June 2

EricRKnudson - June 2

?metinagar? - June 2

JamieKitson - June 2

saladbowl831 - June 3

Moenmann - June 3

softei - June 3

timme282 - June 3

kcolatay - June 5

eironman23 - June 5

NOlightON - June 6

outrage_uk - June 6

ps, my post on HTC's Facebook page: https://www.facebook.com/photo.php?fbid=10152935184200341&set=o.101063233083&type=1
[One (M7) General] Riyal:
I urge you guys to post on his facebook post to gain attention,.
[One (M7) General] AmoebaAstronaut:
Sooo...

Anyone have any luck finding a lens cover circle that is OEM for this phone? The fix for this thing is so trivially easy that no one should feel the need to spend $90 or whatever to get the thing fixed. All that has to be done is to pop the old lens cover off, and put a new one in. The problem is in finding the damn part. The HTC Evo cover available on Amazon 'works' but is not a perfect fit.
[One (M7) General] ECEXCURSION:
Surely someone on this forum owns a laser cutter. We could just make the part for very little cost.

Sent from my HTC One
[One (M7) General] Beeklaan:
But how do we remove the broken glass? According to ifixit.com it will take a **** load of work to get the back cover off.
[One (M7) General] clninja:
It would seem to me that Samsung and HTC have more issues than HTC actually.... Look at the number of results returned..

Not saying that the issue being discussed here is completely invalid... Just saying watch what you claim before you bash a company because HTC as a company has the least amount of issues with this.
[One (M7) General] NxNW:
That Google search only tells you there are more iPhones than HTC ones. Study up on Bayesian probability. Totally bogus conclusion that their lenses crack more.

Meanwhile back on topic:

This is exactly why I am following this thread so closely: the lens cover on my Evo cracked twice and the DIY repair was trivially cheap and easy. I was so satisfied with the results and confident of getting a good outcome that I deliberately started buying Evos with broken lens covers on eBay just so I could fix them and flip them.

This phone is way different. If repairs are hard or expensive, I am going to have to baby this thing for its entire lifetime. And even that may not be enough.
[One (M7) General] homeslice976:
So the other day I'm showing off my One and someone says - "Yea but you can't take any pictures". I was like wtf are you talking about? Then he pointed out my cracked lens... It's not affecting pictures it seems, but annoying none-the-less. It's been in a case since day 1..
[One (M7) General] NxNW:
Actually it's true, in most situations it's not an obvious hit to image quality. But if you point it in the general direction of any very bright light, eg the sun, even if it's not actually in the image, you can get crazy lens flare effects or at the very least worse contrast. At least that was my experience with many different cracked lens covers.
[One (M7) General] krugm0f0:
I have a friend who has broken 6 iPhones, so it must be **** quality, yes?
[One (M7) General] akarol:
Uh, yes. What your point? iPhone has been shifty in quality since the iPhone 4 was introduced.

Sent from my badass Samsung Galaxy SIII.
[One (M7) General] KMadine:
Sorry, I have moved on. Maybe you lot should too?
[One (M7) General] TEKtheMAESTRO:
what does that mean? that you sent yours in and paid the $90? got another phone? or just forgot it and ignored it? me personally, this cost me way too much to just say "ah whatever" about...
[One (M7) General] eironman23:
brand new htc one from htc!!!

Today i received my brand new htc one because of cracked lens cover big thanks to HTC Netherlands!! love you guys:good:
[One (M7) General] EricRKnudson:
Congrats buddy, an RMA from HTC u.s. is sending me a shipping label today, hoping they do right by me as well.
[One (M7) General] KMadine:
Sorry fella, wasnt referring to any of the guys that have experienced the problem, just to the sad lonely internet keyboard warrior a-holes that cant input anything to the thread and seem to have difficulty seeing the forest for the trees....

To answer your question, yes. I was lucky enough to do a 28 day fault exchange through my carrier. I got the brand new sealed One and swapped it for a year old iPhone 5.

(Queue the ridicule) :(
[One (M7) General] oilers2010:
Been about a month since I got mine and I have no issues at all with the camera lens cover. Should I still be worrying that it's going to break or don't worry about it now?:confused:

Start of my serial # is HT34RW
[One (M7) General] Gadget_Grover:
Just because my £450 purchase cracked on me within a month of having it?. With no apparent fault of mine what so ever. I've owned many devices and all have gone through the same usage pattern with a case on. None have ever had this issue. Used an iPhone for a while and it never had this. Nor did my galaxy devices nor did the Xperia Z. But I'm not a big fan of Apple anymore as they just seem to have stopped innovating and started repeating products. it's just marketing selling their products now. Samsung seem to be following Apples footsteps and pretty much did a 4S with their galaxy s4. HTC having their neck on the line with this handset did a very good job at differentiating this phone to the rest out there. So that's why I got this handset and believe it or not. I managed to convert two of my friends from iPhone to the HTC One. So after all of that, my own handset gets this stupid little problem. It would be fine if HTC owned up to it and offered a free repair. Fine, everyone has production issues early on. But the fact that they are completely denying it obviously gets me angry. And if that anger is interpreted as a Samsung paid troller, then I don't really care about your problem. If I'm not going to share it with the community here. Where am I going to do it? In the iPhone forum? So they can make fun of the handset? even though it is superior to the iphone and the Galaxy line of phones, if this issue was fixed.

---------- Post added at 01:37 AM ---------- Previous post was at 01:19 AM ----------

Glad there is light at the end of the tunnel. How long did you have your handset before the exchange? Will give HTC a call tomorrow again to see their stance on this now.
[One (M7) General] billygr:
i also don't understand why others interpreted your anger as a troller... since you don't really care...they should've ignore your post, don't give a tiny bit care about it, and pretend your post doesn't exist...
[One (M7) General] Gadget_Grover:
Jog on. Don't have time for people like you.
[One (M7) General] soldatosp:
same story for me here too....

today my camera glass broke..

I have it in a case from day one!!!
[One (M7) General] outrage_uk:
Ive sent HTC a link to this page.

If your camera breaks, please copy and paste the list of people with cracked lens, and add your name and date to the bottom.

Hopefully HTC will acknowledge it is a manufacturing fault and repair all under warranty.

---------- Post added at 02:10 PM ---------- Previous post was at 02:08 PM ----------

GlobeUK - April 22

jackwu95 - April 23

person via fidelcstrl - April 25

nab195 - April 25

dirtyhamster73 - April 25 - front facing camera on arrival

KMadine - April 27

HarveyTAS - April 27

dark4181 - April 28

teshnit - April 29

dmk123 - April 29

morehands - May 3

craig19904 - May 3

vivanshah - May 7

xiLLeNtz x2 - May 10

jncojoke - May 11

TEKtheMAESTRO - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

levanoza - May 19

AmoebaAstronaut - May 20

fadercrusader - May 21

UberMoogle - May 22

jongie123 - May 24

randychuah - May 25

nitrox1 - May 29

?stevessvt? - May 31

Gadget_Grover - May 28

TheChad72 - May 30

paparis13 - June 1

sherold - June 1

Wilsonium - June 2

EricRKnudson - June 2

?metinagar? - June 2

JamieKitson - June 2

saladbowl831 - June 3

Moenmann - June 3

softei - June 3

timme282 - June 3

kcolatay - June 5

eironman23 - June 5

NOlightON - June 6

outrage_uk - June 6

soldatosp - June 7
[One (M7) General] ataft:
Is the OP here and active with the thread? Would be better if they could keep a running list of the people with broken covers on the first page.
[One (M7) General] soldatosp:
I contacted my local HTC (in Greece) and they said that they don't recognize it as a manufacture issue and it's because of my bad use of the phone.

I even mentioned that many users have the same issue but it seemed that they couldn't care less

I was asked to forward my phone to the service department and pay to have it fixed...:eek::eek::eek:
[One (M7) General] Beeklaan:
GlobeUK - April 22

jackwu95 - April 23

person via fidelcstrl - April 25

nab195 - April 25

dirtyhamster73 - April 25 - front facing camera on arrival

KMadine - April 27

HarveyTAS - April 27

dark4181 - April 28

teshnit - April 29

dmk123 - April 29

morehands - May 3

craig19904 - May 3

vivanshah - May 7

xiLLeNtz x2 - May 10

jncojoke - May 11

TEKtheMAESTRO - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

levanoza - May 19

AmoebaAstronaut - May 20

fadercrusader - May 21

UberMoogle - May 22

jongie123 - May 24

randychuah - May 25

nitrox1 - May 29

?stevessvt? - May 31

Gadget_Grover - May 28

TheChad72 - May 30

paparis13 - June 1

sherold - June 1

Wilsonium - June 2

EricRKnudson - June 2

?metinagar? - June 2

JamieKitson - June 2

saladbowl831 - June 3

Moenmann - June 3

softei - June 3

timme282 - June 3

beeklaan - June 4

kcolatay - June 5

eironman23 - June 5

NOlightON - June 6

outrage_uk - June 6

soldatosp - June 7
[One (M7) General] Nippero:
Gotta admit, the number of low post count users with this issue vs any actual XDA regulars has me a bit suspicious as well.

But best of luck to you guys. Like someone else said, take it to HTC Facebook page, with your own real facebook accounts, that should generate more attention and grant some credibility to who you guys are.

Personally, I bought the phone with my Amex card, hopefully their protection policies cover it.

And because of all these little issues, I'll probably keep my $12/mo insurance for now.
[One (M7) General] TEKtheMAESTRO:
but theres a clear reason why people are creating accounts and posting. same reason i finally joined (altho i do lurk here often) when you google "htc one cracked camera" or something close to that, this is the #1 result...in fact, its almost the only relevant result. Its also being heavily discussed so its a very active thread at that. People with the issue who look it up will most likely either lurk here for info or join to add their name to the list.

but like i said before, i hope ALL of you are calling in because theyre trying as hard as they can to not accept fault here.

United States - English - 1-866-449-8358

Canada - English - 1-866-449-8358

United Kingdom - English - +44-845-890-0079

or your respective region's number from here -> https://support.htc.com/contact
[One (M7) General] Nippero:
Oh yea, I definitely understand that.

What I mean to say is, its weird that few/none of the regulars here have had a problem.
[One (M7) General] NxNW:
It's not weird: it's statistics. If less than 0.5% of phones have the defect then you would expect less than 0.5% of "regulars" to post about it.

I have a thousand posts. I'm a regular poster. We'll make a deal: if my lens cracks, I will definitely come here and post about it. : )

Actually it's extremely useful that we have a thread that Google points to as a central clearing house for information on this topic. The title of the thread is somewhat inflammatory (a 0.002 defect rate is not an earth shaking "BUILD QUALITY ISSUE" in my world, and framing the conversation with these words invites trolling) but overall the thread has been productive in helping expose a problem and give a feel for the scope of the problem.
[One (M7) General] mikeyd85:
I have a friend on another forum who has had the same issue recently.

She got hers replaced by O2 (uk) in store after a bit of pleading.
[One (M7) General] Nippero:
I think you're simplifying it all too much and I'm not sure whether your numbers are really credible.

But anyway, to be clear, I'm not discrediting any of the people here who claim to have the issue.

Just making an observation.

And like I said, if people really want something to be done, then start bothering HTC on a public space that everyone sees, aka Facebook or Twitter. And of course, keep calling and bothering them.

I'm just going to take my own steps to mitigate this possible issue with my own phone and hope that it never happens.
[One (M7) General] soldatosp:
yeslai and

I understand anyone's concern about me for example

my first post was about this issue

but imagine my surprise when I got back home and I saw my camera glass

I would swear that I didn't hit the phone anywhere so I started googling and I found this thread

Shouldn't I report it?

I post a photo with my story at HTC facebook page and they deleted it..

Some ppl are lucky and they got their watch replaced

HTC here in Greece refused to see this as a quality issue and they want me to pay to fix it....
[One (M7) General] KMadine:
....or used?

48 months with iPhone - no breaks

48 hours with HTC One - cracked lense
[One (M7) General] aliHTCDHD:
Please don't compare HTC to apple they are way out of their league in customer service and quality control. HTC probably have the worst assembly quality on earth. The HTC one x had a million issues now the HTC one also does and the funny thing is the htc one is a very expensive premium device, people want what they pay for. This is one reason why I like Nokia their devices don't break easily unlike HTC devices which get scraches just by some pocket lint or sand. They need to up their game or people will not trust them and will buy other devices.

People keep saying don't buy the first batch becuase they all have some form of defect, why should'nt they? It's not our problem if their first batch have issues it's theirs, other companies also have defects like HTC but not to their large extent especially when they make fewer devices compared to apple who sell millions. The people who buy the first batch are the ones who anticipate for the handsets launch and who preorder it known as loyal customers and for them to receive defects is really poor. I feel sorry for all those people who have spent their hard earned money on expensive defected phones which then took them another week or month to get a replacement while other people who buy from Sony, samsung and apple are to busy enjoying their flawless devices. :(
[One (M7) General] gruuvin:
Many people here get upset at any negative opinions of the One.

It is as if they have an unconditional love for the thing. They love the One as if it were a religion or something.

Pretty silly really.

When I see that kind of fanaticism from a person, who can not control their emotions when encountering a differing opinion, I most definitely ignore them, because their opinion is waaayyyyyy to biased and non-objective.
[One (M7) General] HarveyTAS:
Me too

Same problem. I have had mine in an Otterbox commuter since day one (1 week) and today I had my camera crack.

Did you leave yours with the camera facing the sun?

Mine was fine, I placed it screen down (in case) on my dash while I vacuumed my car for 20 mins, when I grabbed it to bring inside the camera was cracked. The glass looks caved in but there was no impact what so ever. It seems like the sun built up pressure and cracked it. The case I have has a quarter inch of indent around the camera so the likely hood of impact damage is extremely low. Plus I know it was in perfect condition 20 mins earlier and it sat untouched for that entire 20 mins. Maybe people shouldn't jump down people's throat when they experience an issue with their device. My concern is that I will have to fight with Rogers to get it replaced.

I do live in Canada, so it was only 12 degrees Celsius and windy. (wasn't a hot day by any stretch plus all the windows were down)

I think there is a flaw in the design, my evo 3d is still looking brand new after 2 years.
[One (M7) General] KMadine:
I am silly to have listened the initial hype and bought a One.

I am silly to have expected a mobile phone to actually be something that can spend the day with me, in case I need to communicate at some point in the day! lol
[One (M7) General] ste1164:
Sounds like it could be the same issue with the nexus 4 back. Too much heat change causes it to crack.
[One (M7) General] Caliban007:
So people never had issues with losing a signal with there iPhones because the way it was built, or the countless cracked screens?! You're always going to have defects when it comes to manufacturing. There are bad SG3s, iPhones, etc out there too. For the most part, I feel HTC actually has great build quality overall. My 8525 is still in great shape, my HD2 and Sensation 4g lasted a good long while and come Monday I'll see how my HTC One is. No different than all the defunct PS2s, PS3s and Xbox's that have entered the market before too. Just being online and in a place like this you will see and hear the negative more than the regular consumer but overall anything shy of a massive recall is going to fall under normal manufacturing defect amounts.
[One (M7) General] aliHTCDHD:
I know all phones have their issues but not to the extent of HTC I have had four hox and they all had issues either screen, body creeks or camera mis-alignment. The iPhone's antenna issues is not a build quality in terms of how it was assembled its the materials that are use which lead to a bad call quality and death grip. And ps3 and Xbox are fine, the first Xbox 360 did have overheating issues but then again it wasn't the assembly qualities fault, it was the lack of a powerful fan which again has nothing to do with build quality and samsung s2, s3 and S4 are brilliantly build some may have issues but very few. The only phone besides the HTC phones which have had defects are some Sony phones had yellow dots and the Xperia z tablet wasn't waterproof like they should have been so ALL units were recalled like they should be if their are some defeats, instead of customers purchasing the device then realising. I'm not bashing HTC since I have had the HTC desire hd and four HTC one x's it's just damn poor for them to have so many issues like dead pixels, light bleed, cracked lens, yellow dots on the screen and the list goes on. If you've had a good experience then that's excellent but everyone should, not just the minority of those who buy HTC devices. HTC also ended up on crime watch for having a bad customer service theirs phone would stop working and then the customer woud send it back and recieve the same drive only to have had the device kept for several weeks, had it factory reset and filled with pathetic scraches like it was thrown around like a Yo-Yo. :mad:

http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html