yashsingh1/xdaforums huggingface dataset:
[One (M7) General] wildstang83:
Thread reopened

Guys, I just removed 15 off topic or disrespectful posts, just from the last page. From now on can we please stay respectable and on topic with whatever the purpose of this thread is.

Thank you
[One (M7) General] Dark Jedi:
They have posted this quite a few pages back.
[One (M7) General] TEKtheMAESTRO:
This is my first post here. Long-time lurker. Im here to confirm (and i even read the entire thread) what a few others are saying. I BABY my one. It has a Incipio DualPro Blk/Blk case and a s/p on it. Im so careful with this phone i double check my pockets to make sure theres nothing in them before i put it in. Yet tonight, I picked my phone up off my table and noticed my camera lens is cracked. Not just a straight line crack either. Its cracked like its been stabbed with a pen. Ive done NOTHING that would lead to this. This phone hasnt even been placed in a pocket with keys in it yet. When i sit down, i take it out of my pocket and place it on the table face down in front of me. Never throw or drop it. But yet, still a huge crack. I called HTC, they told me to send it in so they can inspect it and make sure its not my fault. They also said since I've only had it for about 10 days now I can go back to Tmobile under "buyers remorse" and hopefully exchange it if I get the right rep. Whats honestly surprising to me, is seeing how you guys are totally shooting people down for saying the glass cracked outta nowhere. It may not have happened to you and thats very fortunate, but many of you are reacting as if someone just called your girlfriend or mother ugly. I wonder whats going on here.

edit: and so you dont think im trolling, i took a pic of it in the mirror, and apparently i gotta attach it cuz i cant post links yet.

oi42.tinypic[dot]com/afa6v5.jpg
[One (M7) General] ECEXCURSION:
What's the serial number/batch of phone? What's the build date?

Sent from my HTC One
[One (M7) General] TEKtheMAESTRO:
FA34CW****** are the first digits of mine. No idea where to find the build date sorry.
[One (M7) General] Lookatthemonkeys:
I had the exact same issue and my crack almost looks exactly like yours. While I would say I havent babied my phone as much as you do, I dont think I have done anything to cause the glass to crack. I will admit I have dropped the phone once or twice, but only from 1 or 2 feet up causing nothing more than some scuffs on the edges. The other day I looked and found the exact same crack on the camera glass....Not to sure what I should do now....

My serial number also starts with FA34CW******
[One (M7) General] vivanshah:
Mine starts with fa34ew. Same type of crack.
[One (M7) General] nullkill:
At this point guys there are like 10 of you. All the serials have been from the same batch except one I believe. There is a HTC guy around these forum try contacting him and also let HTC know this is happening to few different people all from the same batch and get them a link to this thread. It's unfortunate we have all the other people acting immature in here but it did at least get documented.
[One (M7) General] clninja:
I already emailed my stores htc rep with a link to this thread and he said that the people in this thread are the ONLY incidents he has heard of this happening. .and to let him know If I have any customers coming back with the same issue.. which I havnt had even 1
[One (M7) General] TEKtheMAESTRO:
i dont think you would. thousands if not hundreds of thousands of handsets have been sold for the htc one by now. And the only documented cracked camera lenses are in this thread. Not to say there arent more out there. But more cases are surfacing fast. HTC refuses to acknowledge theres an issue. My carrier, Tmobile refuses to accept my return right now. They say i have to do a warranty repair for $75. GTFOH. I just payed $140 10 days ago. And in my 8 year history with tmo and a multitude of replacements (due to software issues...with htc) ive had ZERO physical damage. Now they figure us in this thread, are just stabbing our camera lenses with pens or screwdrivers or something. And the biggest coincidence is that most of us have the same FA34 batch serial number. Since the problem is contained at this point, you'd think they'd use good faith and just make these $10 repairs for us and let us sing praises of their customer service. Instead they're trying to charge us saying we're SOL. I'm pretty pissed to say the least.
[One (M7) General] Dark Jedi:
You have to look at how many of these phones was made so far. A batch number could range in the thousands if not more and what 12 people has an issue with the lens. That is like a drop in the bucket. You really blame HTC to be skeptical about how the lens broke? They know the exact number each lot produced and 12 reports so far doesn't scream defect. So until HTC gets reports of hundreds of cracked camera lenses they are just going to say basically operator error. A company isn't going to waste money and time looking in to something that has only happened a few times.

Sure its frustrating but they don't know how each person has treated their phone. They don't know you so how are they suppose to believe someone when they say oh I babied my phone never dropped it and one day I noticed the lens was cracked and I don't know how it happened. I am not saying anyone was abusive to their phones but you realize how many times they have heard that story? Maybe it is a design flaw. Maybe that one time you sat it down it cracked. Maybe you threw it out of anger. No one knows for sure except the person who's phone has a cracked lens. That's hard to prove to a company when all they hear day in and day out I don't know how my phone broke as I treat it like a baby.

Yeah it sucks they told you had to pay 75 bucks to fix your phone but better than over $200 HTC would charge you if they determined its your fault.

To bad more phones aren't made like my wife's droid 4. She got mad at me and threw her phone at the wall hard. It put a big dent in the wall but not a scratch nothing on that droid. I swear that phone is built like a tank Lol.

Also when talking to HTC or your carrier about the cracked lens don't tell them to look at this thread thread . it will hurt your case more than it will help you. When they read about how a few people pushed on their lenses to see if it would crack or not. They are going to look at that and say how do we know this person isn't one of the ones that tried that and broke their lens and looking to get a free replacement.

I wish the best to everyone and hope your issues gets resolved and HTC will at least look in to a possible defect in their product. Anyone thought about calling consumer reports and see if they can't do a test on the phones. Might be a way to show HTC if a possible defect exists.
[One (M7) General] TEKtheMAESTRO:
But youre missing my point. Theres about 15 cases in this thread or so now saying the lens cracked outta nowhere. All the cracks have 2 characteristics in common. Compound fractures and ZERO signs of stress around where the cracks happened. No dents or anything. So like i said, I guess we ALL are leaning into the corners of extremely thin tables (since many of us have cases where the hole is ONLY big enough for the camera, the edge of the corner has to be thin enough to fit in there) or we're all taking these $600 phones and stabbing them with things so we can come in here and troll for the lulz. ALSO, my other point from my last post is...regardless of how many are in the batch... we're seeing more people step forward FROM one particular batch with the same issues. If theres only 15 of us.. why not extend courtesy to 15 disgruntled customers with an uncommon yet seemingly related issue? Itd cost your company a whole $150 plus "labor" at MOST. Ignoring us hurts HTC more than helping us. Especially if in time its discovered this really is a big issue. C.S. is important these days.

From a business aspect, I'm sure its better for 15 customers to say "I LOVE my phone! I had an issue but HTC got right on it!" than "I love my htc one...but... the lens cracked on it outta nowhere. And they refuse to help soooo im stuck." HTC should get on it.
[One (M7) General] KMadine:
Jackwu95

Fidelcstrl

Nab195

KMadine

HarveyTAS

Chidaboy83

Dark4181

Morehands

Craig19904

Vivahshah

Jncojoke

TEKtheMAESTRO

Lookatthemonkeys
[One (M7) General] cc999:
give it up

Give it up already, you sound like a 2 year old crying. Fact is this cracked lens is on such a small % of phones it is deemed

accidental. I have not seen this issue on any other forums except here with a small select few. I hardly call this a design flaw.

CC
[One (M7) General] Becool0130:
Exactly my thoughts....
[One (M7) General] gemini002:
+1
[One (M7) General] TEKtheMAESTRO:
its not crying. If i make a purchase of something for over $500 i expect the c.s. and quality implied by such a price tag. and nobody here is calling it a design flaw. but whatever, theres no winning arguments against people like you. people like you believe if it doesnt effect you, it doesnt matter. on your way.
[One (M7) General] Zheiko:
So, I went through the forum, there is so far only apx 10ppl affected(correct me if I am wrong), and all with the exactly same badge serial number - at least those that did share it with us...

This might actually give us an idea of whats going on. I have SH34 for over two weeks now, and camera lense is still ok, I have however tried to push it, and can confirm that it is plastic cover, not glass, as it bends. This has one advantage and one disadvantage...

Advantage is, if you drop the phone, it should not 'crack'

Disadvantage is, it may get scratched way easier than glass.

Another disadvantage is the look of the 'cracks' visible on here, and as far as I can confirm with my knowledge of physics, these were done by hitting pretty hard on something sharp - such as edge of table. Since phone is in your pocket, and the edge of table goes directly to the lense, it will not damage/scratch the aluminium part, but it may break the plastic piece of lense cover.

We can discuss, whether HTC should think of this or not. We can also discuss the batch it was done, As far as I am aware, HTC has three major factories for assembling the phones, each has different letters such as FA/SH/HT. All affected phones were FA made in April - what this could mean is, that they might get wrong delivery of plastics to that factory...

Well, this could be very hard proving to HTC, maybe even impossible, but if thats true, then HTC should investigate the case and check that out. Unfortunately, I am not really optimistic about this, and to those with cracked lense, I just wish good luck with exchanges/repairs, hopefully it wont be as expensive. To those that does not have this problem, including me, I wish that we never have to deal with this sort of problem on our own.
[One (M7) General] Dark Jedi:
You are missing the point. Companies goes by numbers and percents. So far there just hasn't been the numbers for them to even look in to it. You said they should make good and replace the phones for the 15 people with cracked lenses so not to have people talk badly about their product. They already have hundreds that talks good about it. Every company knows they can make every customer happy. So again they have numbers to figure what's the acceptable amount of unhappy customers. If a company can prove reasonable doubt. Say well there's just as much reason that the damage came from the owner as it was our build quality. Guess what you loose as the numbers are just not there to show a company (HTC) that its indeed the fault of their product. You can drop a phone and break something and show no other damage. I remember there was some bolt owners who phones dropped and cracked the display but there was no other damage to the phone. So to use the defense of well there's no other damage to the phone doesn't hold water.

Companies (HTC) can say your case protector puts undue stress on your phone and caused the crack. There's to many possibilities to say what caused it and sadly in the end the consumer has to basically eat it. I have been on Verizon's Facebook page and it has many people bad mouthing Verizon but for every one bad comment there's probably 10 praises for Verizon. So you really think they ate worry about the bad comments. Plus most of the people that talks bad about Verizon still keeps them as their carrier. So how much weight do you think you and the 15 others carries to try and force HTC to just replace your phones for free?

Go make a thread in the one section and ask who has the same lot number as your damaged phone has and just see how many their are and how rare your cracked lens issue is.

It has nothing to do with winning an argument as I look at it more of a debate. Its only natural to be upset and refuse to see the while picture of how a company works. I am not saying you didn't damage your own phone but how do you prove to them that you didn't cause the damage? Saying you baby the phone isn't a good defense. Saying there are 14 others has the same issues isn't a good defense. Everything you and the others has said can be countered by them easily. I wish you and everyone else luck on getting it fixed but the mentality of they are a big company they can just send us new phones it isn't going to hurt them isn't right.
[One (M7) General] stevedebi:
Just a comment. I would say that for it to impact the lens and not the aluminum around it, the owner would have to come in contact with the corner of the table (the edge would hit the aluminum with the same force and would not hurt just the lens).

Well, the edge or some other protusion from the edge of the table. In either case, it would be a rare contact indeed. And since these are all apparently from the same batch, it would seem more likely to be a manufacturing error in construction of the lens, affecting only those particular lots..

Not that HTC will see it that way.
[One (M7) General] gustav30:
Does anyone know how many phones come out of a daily batch?
[One (M7) General] Dark Jedi:
That's not entirety true. I have seen damage happen to one are where the surrounding area was unaffected even though it was hit also.
[One (M7) General] stevedebi:
Huh, well it doesn't make much sense to me how that can happen. If it hits on an edge, the same force should be applied to the entire edge, and I would hope that the lens is resistant enough that the aluminum would show damage as well. But it is no big deal, since it is such a few phones. But the similar manufacturing batch seems suspicious, right?
[One (M7) General] Dark Jedi:
You would need the numbers of how many was made in a batch to see what percentage of damaged phones to ones thats not damaged. With this thread being the only one and we only have what 15 people out of how many owns the phone Shows its not as common nor a defect or shows maybe they are not as careful as they think they are with their phones as others. I have seen pictures of displays cracked and the surrounding area isn't damaged because it fell on carpet. In the end glass is glass. Even that corning glass that's made for baking that's suppose to be shatter proof. I had one shatter on me when I I was making baked Mac and cheese. As I was pouring the contents in it just shattered on me for no reason.

So who knows what causes the lend to crack maybe its the cases or maybe the back of the phone has a pressure point when the phone is set down just right it puts the right amount of pressure to crack. Maybe its operator error. We may never know what causes it but if its a design flaw we would see a lot more than just 15 cases.
[One (M7) General] troot:
Hi, this is my first post so i know it may rouse suspicion but i'll be as honest as possible. I found he forum through a search engine.

I bought my htc one two days ago, now i wouldnt go as far as to say ive babied it but ive treated it as well as any other phone and been pretty gentle with it trying to ensure i simlly dont scratch or blemish it. I carry it in an empty trouser pocket screen facing leg, again just like i have any previous phones.

Tonight i was messing around with the camera taking pics of my girlfriend who also owns an htc one and she noticed my lens was cracked. I had no idea that this was the case and certainly cant tell when taking pics etc.

Ive only used the phone for two days and certainly havent caused any memorable impact to it. I actully leave it on my desk most of the time.

Im not a samsung fanboy...Its a terrific phone, the best phone ive used. I was really enjoying it but im prettt gutted. Im going to have to wait to see what carphone warehouse will do about it.

This is just my own experience for what its worth. I'll try and post a picture and serial no and keep the forum updated.

The glass/plastic is cracked in a t pattern. Not a deep crack but the material does appear a little thin and flimsy,. I cant say for sure whether its glass or plastic but it certainly appears to be thin.

Hope this helps if there does turn out to be an issue.
[One (M7) General] troot:
Not the best quality pics im afraid. One to show the crack and the other to show that theres no damage elsewhere. Basically just cracked on the left hand side of the lense.
[One (M7) General] gustav30:
Hi,

Can you post first 6 of your serial to see what batch?
[One (M7) General] stevedebi:
Oh, I never thought it was a design error. Just maybe a problem in manufacturing for a certain batch, where the lens did not go in quite right.
[One (M7) General] troot:
Hi, yes, no problem. I will be able to get this posted up for you tomorrow.
[One (M7) General] troot:
Hi, phone recharged and first 6 of the serial are SH34YW, i'm in UK if that makes any difference.
[One (M7) General] stevedebi:
That is the first serial number from there that has reported cracked lens. Built in China, I believe.
[One (M7) General] dirtyhamster73:
So what is the serial number that the people with cracked lenses have? I've missed it along the way and it's not in the op. Thanks.
[One (M7) General] troot:
Thanks. I can only really say that its not impossible it took a direct hit in my pocket, However my day has been fairly sedentary , desk and meeting based work and have no recollection of making any significant contact with any objects. My feeling is that it has probably cracked through some fairly minimal contact that shouldnt cause that level of damage for example placing it on my desk.

I certainly dont think it would just break from no contact however i also dont believe i have caused it. I think in this case it's either a) weak material or b) not installed correctly.
[One (M7) General] stevedebi:
I think it is FA345W. Mine is an FA34, but different last two digits. But that is just what I recall it being.

EDIT: We think that is built in Argentina, but this has not been confirmed.
[One (M7) General] dirtyhamster73:
I just had some serious heart failure...mine is FA34CW, I remembered the fa34 part so I went running to get the box. That's not to say mine can't be one of the affected ones though. Thank you.
[One (M7) General] stevedebi:
Good luck, hopefully you won't need it. Also, there are probably thousands of phones from whatever lot that has had problems, and there have not been thousands of failures. If indeed it is a production problem, it is most likely very limited in distribution.
[One (M7) General] dirtyhamster73:
I have my insurance so I'll be ok. :thumbup:
[One (M7) General] gustav30:
I actually think most people with the issue have had FA34CW which was built April 12, 2013.....here:

http://xdaforums.com/showthread.php?p=41476377&highlight=fa34cw#post41476377

But this is first we are seeing SH34YW. Looks like it was made in a different plant. My guess without doing the math is last week of April.
[One (M7) General] stevedebi:
I think you are right. There was also one from FA345W, which is what I picked up on.
[One (M7) General] dirtyhamster73:
Oh. That's lovely. Good to know though so I can baby my phone more than I already do. Just what I want to do....didn't think I'd have to do this with the h1, I have a nexus 4 too and practically swaddle that thing.
[One (M7) General] Twyxx:
I noticed this crack on my H1 yesterday. I have never dropped the phone, and have babied it the whole time I've had it. Having it in a case doesn't seem to have prevented the camera lens crack. Mine is an FA34 as well. Is anything being done about this? What should I do? I love my H1. :(

Edit: I've made a post on reddit. Upvote so hopefully we can spread some awareness and maybe get some answers to prevent this defect.

reddit .com/r/htcone/comments/1ektn6/cracked_camera_glass_for_no_reason_affecting/
[One (M7) General] schn1tt3r:
This "issue" has to be massively overblown. I went to an AT&T store and pushed in the camera lens, nothing happened. Whoever has a cracked camera, it has to be from some other reason. Perhaps friends/brothers/sisters/etc. dropped it.
[One (M7) General] bjones72751:
No, they're right. It's way too soft. No one else has ever touched my h1, it's in a case, and only been dropped once on carpet from about 2ft and that wasn't the culprit cause I checked. Looked at my phone today and it's freaking cracked.
[One (M7) General] jcracken:
From what I can ascertain, there is one specific batch that probably had some defective camera lens as parts for the phones. I think this might be completely possible.
[One (M7) General] Zheiko:
Hmm.. so most of the devices are FA, we have however two devices from Shangai as well(SH), which is not a good sign... since I have SH34 too...

No matter what, all the cracks that I have seen, I refuse to believe that those were happening by 'itself'... Well, thanks god for my Insurance...

I would like to see real numbers(I know impossible) of how many ppl have the phone and to how many ppl did this happened
[One (M7) General] gustav30:
Guys, you have to be more specific than FA34. That covers the entire month of April.

You need to supply the next 2 digits, so it's like FA34CW.....that narrows it down to a day.
[One (M7) General] TEKtheMAESTRO:
hmmm. more cases showing up. and more skeptics saying "theres no way, cuz i pushed on the lens" so...u expected to push on the lens and have it crack? really? this is some random crazy problem and u thought you could replicate it by using your thumb? LOL. AND ONCE AGAIN, the edge of the table wouldve had to fit PERFECTLY inside the camera lens to impact the glass and not the surrounding area. Look at the camera of your HTC One. How many tables do YOU know, that can fit INSIDE of that camera lens thats what... a little over half an inch? now.. what are the odds that ALL 15ish of us are bumping tables thru our pockets at the perfect height and angle to not hit the surrounding area of that half inch lens? now compound that with the fact that almost ALL of us have FA34 serial numbers. what are the odds? thats what i thought too.

anyways... i talked to HTC at length yesterday. They sent me a repair order in my email but said, "we're simply not aware of any issue atm. And we wont be until people start calling in to let us know about it. Until we see a trend, we dont know about anything so please, tell everyone to call in."

So, to everyone being affected by this random lens crack issue, we need you to call these numbers...

Canada - English - +1-866-449-8358

United States - English - +1-866-449-8358

United Kingdom - English - +44-845-890-0079

If you're from somewhere else or need a different language, find the numbers here: https://support.htc.com/contact

But either way, until WE tell them whats going on, they're going to dismiss it as user error.
[One (M7) General] Dark Jedi:
Ummm I think I said that from the get go to call HTC and let them know. Sadly most will not call because if they deem the damage their fault then they have to pay and many dont want to take that chance. Oh yeah 2 more with in a week has came out. Real trend right there. This phone must be limited production phone Lol.