yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Dark Jedi:
Anyone who says apple has the best build quality around must live in the world with blinder on. I can remember iPods that had hard drive issues of them basically expanding apart from the heat. Why they went with flash memory. Also a known fact you drop an iPhone or iPod touch you have a 90% chance of the screen cracking when compared to android phones. So you can't say apple has superior build quality. Won't even mention the antenna snafu the 4 had on launch date for apple.

As far as this lens cracking on the camera. If its the lens over the camera housing then the body of the phone would have nothing to do with it cracking. If the lens is flat but cracked or cracked with the glass pushing outwards then it could be say its heat related and you had thermal expansion with pressure having no where to go and could be as simple as a bad batch of glass that is from a third party supplier. With that said if your lens is caved in I am sorry but that's impact damage no if and or buts about that. Might be a good idea to call HTC and let them know so they can look in to it and see if the glass is defective so they can correct the possible issue. Going through the carriers ends with the carriers and they won't let HTC know about this.

To the lawyer proof is on the client to prove they never damaged the item. They never can prove this unless they record the use of their phone 24/7. The manufacturer doesn't have to prove anything that looks like damage on the owners part. You must be a poor lawyer.
[One (M7) General] KMadine:
What about 'fit for purpose'?

How would your argument sit if a car manufacturer made a brake pedal out of glass? Sorry sir, you broke the brake pedal through excessive force when you attempted to stop the car suddenly, it really is not our issue????
[One (M7) General] Dark Jedi:
How about come back to the real world and stop making outlandish hypothetical situations to try and prove a point?

A better one would be why does gm uses plastic gears in their manual transmission. I had a friend that had to replace them twice in his car. Try that instead of a glass brake pedal. Lol
[One (M7) General] KMadine:
The Real World is where I am, it's also where I use my phone.

The Real World is where the HTC One didn't last a week because its seemingly not designed for use there.

If a MOBILE phone can't do a week in a pocket or handbag, is it fit for purpose? Really?
[One (M7) General] aliHTCDHD:
Dark Jedi is butt hurt :D
[One (M7) General] Dark Jedi:
Well talking about glass brake pedals on a car can call to question if you are living in the real world. Have you tried contacting HTC to let them know of this or are you just on here to ***** about them and not give them a chance to look in to a possible issue with their phone? Oh that's right everything in your world has to work perfectly out the box like apple does :rolleyes: I think its been proven apple has as much flaws as any other company.

---------- Post added at 06:29 PM ---------- Previous post was at 06:21 PM ----------

Really? Maybe you should search eBay and buy a clue. :eek:
[One (M7) General] aliHTCDHD:
The fact that you call your HTC rezound infected says volumes about the world your from :p
[One (M7) General] Efe64:
You know nothing about build quality.

Send from my awesome 1080p
[One (M7) General] KMadine:
Yes, I have attempted to get in touch. Hopefully they can assist me in some way. That might restore my confidence in the product.

I'm glad you have ridiculed my analogy of the glass brake pedal. That would truely be a completely idiotic no-no in the real world of design and function and would never happen really. Almost as unbelievable is HTC placing a 10mm brittle plastic disc somewhere on the rear surface area of a hand-held daily personal portable communication device. FFS the battery lasted longer than the chassis construction did, and believe me, on this phone, that's saying something!! Lol

PS If HTC don't get back to me, can you help me out in some way? Judging by the personal interest in defending of the product that I have quickly become dissatisfied with, I can only assume that either you or your mother has designed, manufactured or sold me the phone that is now broken? Maybe you'd like to issue my refund?? No?

And don't worry, I'm not one of the Appl-ized, just using it as an example. Iv had various brilliant phones over the years & found many to be up to scratch in terms of build & durability
[One (M7) General] Dark Jedi:
Well it did get around an iPhone at work. Lol
[One (M7) General] dobknobby:
Wow. Ive just wasted 10 minutes of my life reading this post. Did HTC Exchange it? I doubt it, U can tell its Accidental damage. U can see in the picture its had a Point of Impact. When and if they collect it they will confirm this. And will charge you repair costs. If it was faulty glass you probably (90%) would have seen a defect. Scratch, maybe, crack etc. . . unless the glass is thinner than all the rest. Doubt it though. . .

Sorry man. . . i just dont think you understand. Maybe you should go into any phone store and ask the sales people. These arent qualified engineers and they'll most likely say the same, ACCIDENTAL DAMAGE.

Is there anypoint in the post being open MODS? Been quite alot of B****ing from what i've read.
[One (M7) General] Dark Jedi:
Sure will and I'll even give you extra for your pain and suffering. Will 2,000 cover it or do you need more. My son has plenty of monopoly cash laying around that I think he can spare a few bucks your way.
[One (M7) General] stevedebi:
Just a word of advice, always use the "Quote" button, so people know exactly to whom you are referring. In this case the posts were right next to each other, but often people will post in between and it can get confusing.
[One (M7) General] BenPope:
It seems many of these share a serial number for one day... Is it also from one factory? That may represent in the order of 30000 devices, assuming the entire day was ****ed, which makes no sense, but play along. That's a 0.1% report rate (I assume that some from that date will continue to break) , that sounds in the order of reasonable. I think the best bet of making something of this is finding a strong correlation (statistically significant) between your devices and reporting that way.
[One (M7) General] NxNW:
Hey beeklan / outrage / whoever is updating the " list ", can you go back and add serial numbers (when known) on each line?

I think we were seeing a lot from one factory over one month not one day?
[One (M7) General] Dark Jedi:
But that's not a clear reason. The numbers should me more closely matched between new members and members who has been on for awhile. After all this is a very popular phone and just maybe its not as common as you think it is.

You want to see what happens when a bunch of people complains about a company on their Facebook page? Go checkout Verizon's page its filled with complaints but Verizon may answer less than one percent. That said they will more likely reply to a positive comment. Still it doesn't hurt Verizon's business.

Why don't all of you file a class action lawsuit against HTC.
[One (M7) General] BenPope:
Because that's ****ing retarded.
[One (M7) General] outrage_uk:
I have started a new thread... that doesn't include the arguing.

Cracked Camera Lens? Post in here...

Keep it clean in there...

Your Username - Date - Serial Number (first 6 digits) and attach a picture if you have one.

If ive missed you off or to add your serial, then repost.

If there is genuinely a problem, it needs identifying and sorting :)

Thanks
[One (M7) General] NxNW:
Um, starting a third thread on this was not quite what I had in mind (have we forgotten http://xdaforums.com/showthread.php?t=2255030 so soon?) but I guess your purpose is to maintain the OP with an updated list? I hope it works out..
[One (M7) General] Dark Jedi:
How so? A group of people are unhappy with a products quality and the company is blaming them for the damage. Perfect for a lawsuit. You want to get HTC attention well this the the best course of action.
[One (M7) General] outrage_uk:
TBH, I have no personal interest in the OP.

HTC will not (at the moment) accept that this is their problem. It needs us users to prove that it is.

If there are enough users that can post (hopefully with serials and images) the stronger the evidence.

I am prepared to take legal action against Vodafone (reseller) or HTC, as long as I have evidence, I know my phone has broken of no fault of my own.

If people are genuine, and want something sorting, it needs doing it the right way, not just arguing on here.

Admittedly, I didn't notice the said third thread, but hopefully the copy and paste list will be used :rolleyes:
[One (M7) General] Nippero:
Probably wouldve been easier to create a google doc that everyone can view but few can edit lol.

Class action lawsuit isnt a bad idea, if you can get people organized, have the time and the money.
[One (M7) General] Poongash:
HTC One cracked camera lens

I think my recent experience might be helpful to a lot of people (hopefully)!

My 3 weeks old HTC One camera lens cracked as well, and like almost every blog that I've read when I Google searched (HTC One cracked camera lens), I was surprised by the large number of the same problem. One thing that I am now beginning to learn, is that HTC is well aware of this issue (I called their customer service center and asked that my case to be elevated to their product people and senior managment) and luckily my customer service rep was really cool (she was in their New Brunswick, Canada location) and understanding, so she took 2 pages of notes from my conversation and assured me that HTC would contact me by phone to ask me more about it, and would do the responsible thing to take this seriously.

I think that I learned this along the way...we need to stop telling everyone there is a "flaw in their design" and instead tell your vendor that your phone is "defective"! That was my approach and after a conversation with the manager the exchange occured. I now have a brand new HTC One replaced phone, my (3 weeks old) phone is being returned to HTC as a "defective phone", and nobody is pointing fingers or blaming the other. (I think everyone is aware there must be flaws in the design, but HTC has serious business issues and can hardly hold on here, so less drama is a better approach) This may or may not work for you, but it worked for me, and therefore I highly recommend that you consider trying this approach...of course it might also depend on the caliber of the sales rep you are dealing with, so ask for a decision maker (supervisor or manager). The other part of the story that played out for me was to print out as many pages of this XDA developers blog identifying this same cracked camera lens problem and carry it with you so that they can see there are likely hundreds of other HTC One owners with this same problem. Of course not everyone that has this cracked lens issue inputted their information online, but that also does not mean there aren't several other cases, and the decision maker will understand that you are not the only one making a request, that this is a well known problem. You need to stick to your guns and tell them your phone is one of the defective phones and show them the vast number of people with this problem...

Good Luck!!
[One (M7) General] jongie123:
I already posted on the 24th but wanted to post the serial number FA34RW.

---------- Post added at 03:59 PM ---------- Previous post was at 03:52 PM ----------

So HTC replaced your phone or your carrier? I bought mine from T-Mobile 3 weeks ago but Im not sure if they would replaced it.
[One (M7) General] Poongash:
My phone was replaced by the carrier that I bought at Costco. Costco is cusomer service oriented, great prices, and the cell phone kiosk in thier stores are independent of Costco, so they make the call all the way (i.e. the manager of the kiosk works with you to make the final decision), then Costco follows their lead. Its a good business relationship that works out well for the Costco customer...

Regardless of where you bought your phone, my advice is (in my long message earlier on page 60 of this XDA):

1. Defective phone; not a flawed phone;

2. XDA print out (as many pages as possible) showing that there are hundreds of defective phones out there, and most of us know the lens cracked due to a defect but that point is too confrontational, plus it will sound like someone is blaming the other, and you can't prove it, neither can they blame that you had something to do with the crack, especially with a printout of several pages from XDA and other blogs you can find all over the internet...

So in summary, go in prepared, stick to your guns, and good luck!!
[One (M7) General] jongie123:
Tks man,Ill definately go to the T Mobile store here and show them this thread to see if they will replace it as defective.
[One (M7) General] soldatosp:
Here is my serial number

SH34AW

i left a pic of my cracked camera glass at htc's Facebook and they said that they will look into it...

Unfortunately I can't post the link yet (I have only been here for a couple of days) but if you search for today's posts in their Facebook , you will find my comment with a photo of the cracked glass (plus another one with the well known not-zero-gap issue)
[One (M7) General] NOlightON:
Update. My phone was shipped back today and repaired under warranty as a manufacture's defect. Now the hard part is going to be getting the HTC Store (let's talk.com) to issue a refund- they were refusing to acknowledge it was indeed a defect and forced me to send it in.
[One (M7) General] Poongash:
HTC One cracked camera lens

I should also mention this in my thread, and I think that its a good thing to know...my remarks are over done here, but I really want to make these points because I refused to let HTC repairs make the final call/decision on my behalf. I always want to have 'control' of the situation and by sending the phone to HTC, I feel that I would have 'given up control' as 'they would decide' the outcome!! Who knows what they would say?

When I originally bought the HTC One from the cell phone kiosk at Costco (around the 3rd week of May), the sales person and I started talking about how cool the HTC One was, and how it compared to the S3 and S4, etc. I got the Silver 32GB but really wanted the Black 32GB; the rep told me once the Black 32GB came in she would call me so that I could do an 'exchange' if I really wanted it. (Hey, total service, all the way)...when I asked her about the steps involved and how we could pull that off, she told me that Costco stands behind their customer 100%, we pay annual fees, we are there because they treat us right, etc...and then she said the key words...Costco has a 90 days return policy on electronics and cell phones, no questions asked!! BTW it is indicated right on their receipt (the one you have to present at the exit so that they can mark it with a sharpie when you leave the store)!!

So it is for real, and it worked for me!! I realize that many of you must have bought your phones at cell phone resellers, and phone stores, so the playing field is not level here...but food for thought! Please take into consideration that I still stand by my words:

1. Call it a defect, and don't push hard on the design flaws, it won't help, you'll both be pushing back against each other;

2. Bring all the print out evidence you can to back up your case, show the decision maker that there are too many people all over the place who have this problem...

In my opinion, you have them in check-mate!! I actually had to push hard with all the supporting XDA blogs to get the manager to swing to my side. True statement!! Give it a try. Hope this was helpful.
[One (M7) General] NOlightON:
I agree with this completely. Buyers should take into consideration who they buy from. When I ordered my phone I assumed I was dealing with HTC and only later did I find out it was actually Letstalk using the HTC name. Hands down Letstalk is one of the worst companies I have ever dealt with. Not only did they refuse to consider this a defect, but they also would hangup phones, and never return calls. HTC should be a bit more selective with who they allow to use their name- Letstalk isn't helping their cause.
[One (M7) General] :
If I had wanted some rear orifice's comment I would just have been flatulent!:cowboy:

On a more serious note and getting my head out of your smutty domain to which I have lowered myself with a terribly quirky and humorous response I don't believe your camera lens merely imploded on its own, what rot!

Best regards

Flashmore
[One (M7) General] KMadine:
Thats ok Flashmore.

I forgive your unfortunate ignorance.

Chalk yourself up as yet another one of many narrow-minded doubters that has likley never touched an HTC One, but see's fit to pass 'expert opinion' on something you have absolutely no personal experience with.... Well done son!! :)

Meanwhile back on the farm... Great to see HTC finally acknowledge the strange camera anomaly and hopefully remedy it.
[One (M7) General] billygr:
so now if people really bump/drop their phones and crack their camera lens (but no dent/scratches since they have their case on), they can just easily ask htc to replace it with a new one (or repaired) without any extra charge, pretending that it was cracked on its own, by showing the printout of this thread... good job...
[One (M7) General] EricRKnudson:
Or they can acknowledge the defect and do batch specific warranty provisions.I really don't see an onslaught of phony claims but I do see a pattern of defective parts or installation here. Also it would be a responsible corporate decision to investigate the issue rather than wave everyone off as a fraud.
[One (M7) General] Poongash:
HTC One cracked camera lens

Stand in the line that you are comfortable with, nobody is directing you the BS line. You may think that way, but I don't. My claims are legit. The HTC One phones are great overall, but not without flaws as evidenced by these threads from so many people (how can we all be BSing here)? You are entitled to your opinion. If you own the HTC One, let us know, and let's see if your camera lens holds up. If you do not have one then step back...you're standing in the way.

As mentioned HTC has admitted there are flaws with the camera lens, but they are not coming out with a notice for a repair yet. They need to step up just like Toyota and Tylenol did (just to mention two) when their products were flawed, otherwise the consumer 'votes with their feet'. This is a company that is struggling to survive in a ***** fight industry, let's see how they handle this easy one.
[One (M7) General] NOlightON:
When I called in and mentioned the state of my phone (that is, not even the slightest blemish or starch aside from the cracked lens), the rep stated that the lens are the last thing to go on the phones when dropped. I would guess that in the event the phone is in a case and dropped, the odds are pretty slim that the lens cracks and no other damage happens. It's far more likely that there are phones coming out with faulty glass. I don't get the thickheadedness of people like you at all.
[One (M7) General] Dark Jedi:
Hasn't it been proven the lens is plastic and not glass?
[One (M7) General] EricRKnudson:
From touching mine without removing the broken parts it feels like plastic composite or acrylic or something but could be glass. Very hard to tell and don't wanna tear pieces off and cause further damage before I ship it off.
[One (M7) General] Dark Jedi:
Thought one person took out his lens and it was plastic.
[One (M7) General] EricRKnudson:
Like I said, I can't confirm but I remember some speculation that there were different materials used for the same component.
[One (M7) General] Poongash:
HTC One cracked camera lens

NOlightON...you're on top of this like a champ...hang in there.

This might help you (and anyone else keeping up to speed on this cracked camera lens "design flaw") when I went back to Costco the other day to return the 'defective' phone and was about to exchange for the brand new (still in the box) HTC One, the kiosk rep manager looked at me and said "why do you want to replace the defective phone with another HTC One, you know that the camera lens will likely crack just like the one you're returning because HTC either flawed their design or the high heat from the metal casing has something to do with the cracking"...

That was an eye opener for me! So I asked if anyone else had returned their HTC One phones that had damage like mine, the answer was "no, not yet, but its obvious that HTC One phones have flaws in their design, and would recommend to trade for the S4 (or if I wanted to save some money the S3)"...so obviously they know something about it and are keeping their cards close to the vest!

FYI I just came back from my mountain bike ride, and kept the new phone in...get this...bubble wrap and a baggie!!!! Just so I don't F-up and cause damage!! Now I'm paranoid and trying to keep the flimsy phone from normal wear and tear, because of a real design flaw!! I can't live this way!

HTC needs to step up and get their act together, communicate with their customers, and offer a voluntary repair of some kind!! They are slipping away fast...(I plan to go right to the top if necessary when I speak with HTC product developers this week for my follow up call). I'll report later if I get anywhere!
[One (M7) General] Dark Jedi:
It could also be viewed the person at Costco was questioning why you would want another HTC one when you are upset and complaining of design flaw. So she might have wondered if the damage was user in flicked or a flaw.

Anyways glad you was able to replace your phone. Like its always said its all in who you get on the phone or in person. Great job on pleading your case.
[One (M7) General] NxNW:
Am I the only one who finds this report less than credible?
[One (M7) General] Dark Jedi:
As much creditable as everyone saying their lens cracked on its own I guess. Its the internet take it for what its worth
[One (M7) General] Nippero:
I cant imagine anyone who values having a job, saying that. lmao.
[One (M7) General] Poongash:
HTC One cracked camera lens

Thanks for the upbeat message Dark Jedi...you're correct. At first the manager questioned me, and so did my wife!! I also told the manager that too (haha)!! My answer to the manager was that I took the time to review the HTC One for a couple of months prior to the phone launching in the USA on CNet and ZDNet and other online publications so I got hooked with all the high scores it received from senior editors, and just because of the 'design flaw' I had a hard time letting go of the phone. So maybe I am wrong to take another chance, it is entirely my call. I do like the phone, I am just perplexed at the lens thing, but the phone is awesome...

She did offer me to switch over to the S4 or S3 (my choice) - (again Costco has 90 days no questions asked return policy on cell phones) so she was definitely being accommodating. Also, I'm sure that she read the 20 or so pages I printed out from the web about other people complaining like I did and we all said nearly the same thing (we didn't drop, bend or cause the lens crack to the best of our knowledge) so I think she was just doing the best she could.

---------- Post added at 10:02 PM ---------- Previous post was at 09:50 PM ----------

Maybe yes, maybe not...who cares what you think...but that's the way it happened, believe it or not!! Hope you can sleep without tossing and turning in bed thinking about it!

The manager put herself in my shoes, realized that a customer with an expensive product is unhappy in a customer friendly business environment, and offered her thoughts about the 'flawed design build' - what's so hard to believe? Too many people on this website have this problem so its definitely credible! (HTC should be the one swallowing hard and figure out what they should be dong next to save themselves from losing credibility, and not people like you and me debating!)