yashsingh1/xdaforums huggingface dataset:
[One (M7) General] EricRKnudson:
there are adapters but could not locate anyone in town that had them and didn't have the time luxury to drive 30 miles out of my way or order online. At this point my advice to any cautious people thinking of buying the one would be to find a manufacturer with enough pride in their product to stand behind it.
[One (M7) General] Poongash:
HTC One cracked camera lens

I just cut and pasted my advice from my earlier thread for your benefit...read below:

.

This is a distinct forum, so not everybody that might have a cracked camera glass problem is on this site, nor necessarily reads this site.

To my point on earlier threads...elevate this problem "upstream" to larger read bodies such as CNET, ZDNet, local online newspapers, YouTube sites like PocketNowVideo, PhoneDog, MobileTechReview (to name a few), as they have all released favorable reviews about the HTC One when it was launched, and also on Twitter and Facebook...etc.

More people at random will be able to read about the issue and especially if they have experienced the same cracked glass problem as we have (i.e.: not caused by our intentional carelessness or by dropping the phone) then this will likely penetrate HTC faster...

Use your frustrations more efficiently as I did when I sent emails to CNET senior editors and to the YouTube reviewers...the more voices the better and hopefully a sooner resolution. BTW time is not on our side!!

---------- Post added at 08:28 AM ---------- Previous post was at 08:20 AM ----------

I hear your frustration loud and clear, and can only sympathize with you, as we are in the same boat...so please share your frustration higher (outside this forum) to the online news sites I noted in my threads. It will at least be another voice, and MAYBE if enough people do this, they will take notice and make an impact.

I keep saying to myself that I am only in my first couple of months in this new 2 year AT&T contract with the HTC One (my replaced one) and do not want to deal with this issue again in the remaining next 22+ months. SO PLEASE ELEVATE YOUR COMPLAINTS!!
[One (M7) General] aerodan:
Have you guys considered starting a petition? It's been helpful to me in the past for other issues - sorry to hear about this frustrating defect. Good luck!

http://www.change.org/petition

AD
[One (M7) General] Poongash:
HTC One cracked camera glass

Thanks for sharing another great idea...add it to the one's I have been recommending as well. It seems like we're heading in the same direction...by taking it outside this forum into the bigger public arena. We need more complainers chiming in so others out there with this issue can join in. It needs to hit HTC hard so that if it happens to our phones again or continuously, we are covered by a parts recall or some kind of mandatory repair. But again, time is not on our side, so we need to get moving!
[One (M7) General] Cbxu:
Mine just suddenly cracked too. it was laying on the table. its a SH34LW model.

there is NOTHING on the table but a laptop & book I'm studying (it was not even near those 2)

EDIT: ill take better pictures later
[One (M7) General] gtg465x:
Looking at pictures, there was a case on every phone I've seen with a broken lens. Anyone broken the lens without a case on it and without dropping it? Wonder if certain cases put pressure around the lens area. I've been caseless from the start and no broken lens. I also went to Best Buy and pressed pretty hard on the lens of one of the Ones they had on display there and it didn't break.
[One (M7) General] Cbxu:
if that is aimed at me.. there IS a case on it. :o

EDIT: I believe what gtg465x said might be true.. the case got in yesterday and was put on to not be removed untill when i spotted the glass broken.

anyway; I contacted the carrier, apparently they're getting quite a few mails/messages/contact about this so I know I'm not alone..
[One (M7) General] NOlightON:
I had no case on my phone. In fact, I never use cases since one of the main reasons I buy a phone is how it feels in my hand. Makes no sense to me to get something that feels high quality and wrapping it in plastic.

As an aside, I finally (after nearly a month, 4 hours of my time and countless calls) got the HTC Store (Letstalk.com) to take the phone back and refund my money.
[One (M7) General] Poongash:
Did you get a new replacement HTC One or just the full refund, and now using another phone?
[One (M7) General] timme282:
I have some news for you: HTC Germany pays the damage in my case!

It took me a lot of mails and some discussion on facebook, but now they agreed to pay my new backcover.

It's required to swap the whole backcover, because the glass can't be replaced itseld. That's at least what HTC Germany says...

I hope that you have as much luck as I did! Don't stop arguing, at some point they have to give in ;)
[One (M7) General] Gr8man001:
My HTC One had to be sent in for repairs. I called to check on the status and was told they were getting lot of phones (of this model) for repairs, mainly for camera glass replacement, over-discharged batteries (??), and mother board issues. The parts are in limited supply and repairs can take over 2 weeks. So I think HTC is well-aware of the camera glass issues.
[One (M7) General] NOlightON:
I went for the full refund. While I liked a lot about the HTC and Android, the iPhone 5 better matched my needs.
[One (M7) General] Poongash:
HTC One cracked camera lens

Just an FYI: I went to Walmart store tonight to upgrade my daughter to the iPhone 4S (she asked for the 4S, shorter frame than the 5) and the price has been reduced to $39 (the iPhone 5 prices are also dramatically reduced) and Walmart only charges sales tax on the price YOU PAY for the phone (i.e.: CA sales tax 8.875% x $39 and not on the $599 list price)!! Total out the door cost was only $42...you can't find a better deal out there!! (These are brand new phones, Walmart does not sell refurbished phones). I hope you found a similar great deal for yourself!

I am keeping my HTC One - but asked the sales rep there if he had heard about the cracked glass, the answer was NO, not at that location!
[One (M7) General] Riyal:
Just a FYI guys... HTC already acknowledges this issue as a hardware defect. I know because I directly asked it to them in htc elevate.
[One (M7) General] Cbxu:
I send you a PM.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Ok so in the end my hunch was right, my carrier doesn't believe **** on what they said on the webcare team, so I'm gonna try to contact HTC directly instead. BTW it's on Vodafone netherlands

---------- Post added at 03:33 PM ---------- Previous post was at 02:56 PM ----------

Maybe it depends, here in the Netherlands they're (acting) not aware; they denied multiple cases of spontaneous glass cracking.
[One (M7) General] Gadget_Grover:
If possible, would you be able to post your ticket number for the repair? HTC UK on Twitter keeps referring to the information from XDA Developers as contextual and un-official, what they don't realise is that they're quick to retweet positive comments by users - which are also unofficial, but won't take notice of this issue. I'd like to show them the ticket number to prove that your repair was paid by HTC proving that they have realised the mistake. HTC UK are saying there hasn't been any confirmed reports of this case, which I think is complete non sense. They want me to pay £87 for a problem I didn't cause.

Thanks for your help in advance
[One (M7) General] Poongash:
HTC One cracked camera glass

http://reviews.cnet.com/smartphones/htc-one-google-play/4505-6452_7-35760085.html

I just saw this review written by the senior editor at CNET (Brian Bennett) about HTC One but not a single word mentioning the cracked camera glass issue...so he probably ignored my email to him about 10 days ago complaining about the unprovoked crack in the glass, and likely nobody else contacted him about it so he treated my email like a one-off!!! (SOL). Keeping silent about these problems will not help you unless you addess it in larger numbers!
[One (M7) General] monkeypaws:
That's the problem there . if only users that use xda are reporting it then HTC and the review sites will write it off. If masses of regulars flock the stores and call HTC I'm sure something will happen. Not the first time I've seen stuff elevate on xda with no action taken. Xda users are a minority. Regular Joe might just fork out to get it replaced by the insurance thinking he/she did it and not once think it was "spontaneous". If I took mine to a Tmobile store I'm sure I'll get laughed right out if I ask for a replacement. I've been told before. "Prove it or we can't justify an exchange. " while mine is still intact I am more willing to fork out insurance that to deal with multiple trips, calls to the store or HTC.
[One (M7) General] Poongash:
HTC One cracked camera glass

BRAVO Monkeypaws!! You get it!!

Now all we have to do is get all these forum contributors to follow my lead and just think of where this could lead!?!?

Asking everybody with this same cracked glass problem to pool their messages on larger public sites is like trying to pull teeth from a rhino!

Live and learn!
[One (M7) General] EricRKnudson:
Update on my situation: the other day I spoke with rep #4 of my fiasco with HTC, and asked for my repair quote to be disputed. Today I was contacted by an RMA supervisor and he offered to meet me halfway and fix my phone for $45. This was not ideal and I did not want to give up the moral win here but they still seemed adamant about not taking responsibility and it was better than nothing and I want the device back so I can sell it. Good luck to those of you still fighting this, and yes I realize this is a cop out but I've reached a point where the potential time and financial cost already incurred had outweighed any kind of gain seem from them admitting the defect. Best of luck to anyone who stays loyal to HTC.
[One (M7) General] NOlightON:
I'm sorry to hear that. I wonder what they are looking at when deciding what is covered under warranty, versus what is not. As much as the lens cover thing bugged me, HTC never pushed back, they were very courteous, and had the phone fixed and returned quite quickly and was all covered under warranty.

The HTC store (Letstalk.com) was another story. Even after HTC replaced the back cover FOR FREE under warranty, the Letstalk rep (Kylie) had the nerve to reply "They didn't say they fixed it under warranty, just that they replaced the back cover for you." What a halfwit that woman was. After emailing a manger at Consensus Corp (the owner of Letstalk.com), I finally got them to refund my money this past Monday, so my fiasco is officially over.

Edit: Anyone that thinks my HTC ticket# can help them, please PM me, and I will share it at your request.
[One (M7) General] :
i dont think its the glass... something probably cracked it. while it was in your pockets?

i doubt a device like this has issues like that. especially with how premium the device is. i mean budget phones have pretty sturdy glass that covers their cameras. HTC would only be digging their own graves to not use any quality material
[One (M7) General] EricRKnudson:
had mine less than two weeks, never dropped or even put in my pocket. The problem is not widespread enough to be a manufacturing flaw and is more likely than not a defect in some batches. In reply to the above, it does suck but I have yet to hear any measurable success stories from HTC USA. Maybe because the US market is so high volume that it would be a serious jab to take responsibility?
[One (M7) General] :
if htc doesnt take responsiblity... especially on a flagship phone... regardless of how many units are affected their reputation will take a hit.

htc needs to stand by their products and not see its costumers as sink hole for money. and if they find the material to be insufficient then they need to use better material for the replacement phones. if anyone that still has the affected units or batch gets it in the future they should still replace it for free.
[One (M7) General] EricRKnudson:
This was the entire point, I am less concerned about the unlikely occurrence of the lens breaking on me again but the total disregard displayed by HTC USA has definitely convinced me that I won't be able to get adequate product support, so I simply can't give them my business anymore. Been with HTC about 6 years now, but I guess it's time to give someone else a try. Yes, I know that all products have problems but a personal bad experience is enough to ward me off.
[One (M7) General] monkeypaws:
Well pit yourself in the shoes of a business. If a handful of customers call and expect you to fix for free an issue that cannot be proven as "spontaneous" , you pro ably would respond the same way. Like I said previously. If a mass amount of their customer base calls about the same issue then I'm sure you'd act on that
[One (M7) General] EricRKnudson:
I see their perspective, they fail to see ours. Send in the phone so they can look at it, they ignore complaints of a defect issue and the rma dept calls every physically damaged phone user error. And interesting stat would be how many users with broken lenses also have broken screens(probably near none, broken screen=phone drop) or even cases of broken lenses vs. Cases of broken screens. Only seen a few broken screens on this forum, but 50 or so broken lenses in this thread alone.
[One (M7) General] :
I was with HTC when they first came out with the G1. since then ive been a fan of their phones. But the way how they handle their service is terrible. I got the htc amaze and it was a hassle for devs to make any ROMS. it was already hard enough for them to update their phone from 2.3 to 4.0. and when they did they didnt release the kernel and alot of the roms had bugs.

this is when i decided to get a galaxy nexus. Im going to recommend to stay with nexus. Ive never had any issues with a nexus decvice. except for the nexus one with the dust being trapped under the screen.... again... that was a HTC hardware defect. any correlations?

if HTC fails im going to switch to sony since they contributed alot to AOSP. and the quality of their phones is just as good as HTC's. or even better since none of their phones have gaps or cracked screens
[One (M7) General] Goliath27:
I know how everyone feels about wanting HTC to take responsibility, but what are some other options?

Namely, getting a manufacturer of gorilla glass to cut out some lens covers to fit and sell them to those who need it? It would be a better, faster and much more reliable solution than waiting for those **** heads to realize something is wrong.
[One (M7) General] EricRKnudson:
It's less about fixing the issue and more about culpability. We paid $600 or more for the phone, too much for such a problem.
[One (M7) General] monkeypaws:
Is three sine issue with heat ? If you look in the nexus 4 thread, there is a similar post about the back glass randomly cracking. Sound similar to what purple claim is happening here. I also had the n4 before owning this phone and also didn't experience the glass breaking randonmly. People did complain the heat would be easy to feel in one spot when the phone was being pushed. I feel the heat In this phone too mostly bear the camera. Is that where the cpu is at? Could these anomalies be related to heat weaning the glass over time and it just takes one event to crack it? I'd like to see everyone who says it happened radon to post pics and see if the cracks are similar in shape and direction. Also pointing out if a case was used and what kind. What conditions would you put you're phone through. Did you have a custom kernel; oc.? Just trying to help build some actually scientific facts instead of saying " this happened to me".
[One (M7) General] Dark Jedi:
How do you know they fail to see your perspective? Just because they stand by their decision doesn't mean they don't see your point of view. I mean hell you say you see their perspective but you still choose your own over theirs. Why can't they do the same?
[One (M7) General] monkeypaws:
Here's the post I mentioned http://xdaforums.com/showthread.php?t=2022149

.
[One (M7) General] Goliath27:
That I understand. But the whole issue of mailing out this phone and waiting for it to be repaired at the users cost is ridiculous. Getting them to cover it is one thing, but I don't want to be out of a phone for weeks while I wait for them to repair it if I can do so on my own. They should own up to it, but a cheap fix should be in the works for now considering everything else on the phone is working.
[One (M7) General] EricRKnudson:
Because I weighed their perspective in establishing my final decision on the issue, my perspective held no value with them. To me that says a lack of concern for public opinion. Great products, ****ty customer support.
[One (M7) General] Dark Jedi:
Just like you hold their perspective holding no value to you. So you are acting just like them.
[One (M7) General] EricRKnudson:
Jedi, if you aren't going to contribute to the thread then stop replying because you're making an ass of yourself. To anyone dealing with the issue, be sure to dispute the repair ticket before paying for anything.
[One (M7) General] Dark Jedi:
Truth hurts doesn't it? I was asking a simple question of why is it OK for you to reject their perspective but they can't yours?. Its two sides of the same coin. I see you can't see that because then you would have to say you was wrong in judging HTC when you have done the same thing they have.

All I have seen you do is complain and jump all over people who doesn't agree with you. That in it self isn't contributing to nothing on this thread. I have given people options of where to go to try and get the problem out in the open and not let HTC sweep it under the rug. All I see you do is say the same thing of HTC sucks and I won't buy another HTC phone ever again. So if you washed your hands of HTC why are you still here? I'll leave when you leave plain and simple.
[One (M7) General] ataft:
Do we have your word on that?:thumbup:
[One (M7) General] Tinderbox (UK):
One of the quality screen-protector company's should start making them for the camera lens on the H1, i don't know if this will affect photo quality though.

John.
[One (M7) General] trev869:
Is this a common problem or has it been narrowed down to certain batches that were released. I'm considered a one but this has me concerned.
[One (M7) General] slntdth93:
Realook screen protectors include a small circle for the lens - only one issue of which side is the adhesive side (not labelled). IQ seems around the same (no direct before/after comparisons although)
[One (M7) General] Corduroy-21:
In the beginning most of the phones were from specific batches, but then there were some more from various.

However it seems that there are fewer incidents in the past 2-3 weeks and that the issue is not often.

The total number is relatively small so you must be really unlucky to have it happen to you.
[One (M7) General] EricRKnudson:
Likely a waning motive to pursue the issue for lack of positive results, notice how very few of those even in this thread are returning to post updates and I myself took the route I didn't want to and paid for repairs. HTC got my $600 for the phone and another $45 for repairs, but considering I upgrade to a premium device every 1-1.5 years and will never purchase from them again, I hope the $45 was worth the future revenue they will now lose. To the user above considering buying the phone, I would strongly advise you not to- not on the risk that your camera lens may break but on the certainty that HTC support is garbage and should you encounter any problems, not to waste your time battling with their reps. Research another brand, find someone with a better CS track record. I personally am going to the S4. A side note, we are all probably doing ourselves favors to just ignore Dark Jedi's attention seeking, lets not give him the affirmation that he apparently cant seek out in the real world.
[One (M7) General] Miles Hi:
Mine hasn´t got a case on, and it broke
[One (M7) General] Tinderbox (UK):
Be careful of the cracked amoled problem on the S4, the panel can crack with a twist or bend of the phone, but the glass stays intact and it`s very have to get a free repair or replacement from Samsung

It seems all phones have their problems.

John.
[One (M7) General] Dark Jedi:
But yet what did you just do. You are a broken record posting the same stuff over and over. Yes we know HTC will never get any more of your money. Will it hurt them? No it won't unless you buy phones in bulk which I doubt you do. So if it makes you feel better by saying that more power to you. So now you can move on and leave the thread as you will not have no more relations with HTC. As far as I am looking for attention. I will mail you a quarter so you can buy a clue. You still have nothing to contribute to the thread but to bash everyone on here that doesn't agree with you. If it makes you feel like a big boy by taking pop shots at me then be my guest as I find your dribble amusing and wonder how old you really are.

So now go away we know you hate HTC and you will never buy HTC. Any further posts by you are not needed. I think you are the one looking for attention.
[One (M7) General] monkeypaws:
I personally wouldn't go as far as to say not to buy the phone. All phone congress with their problems. I avoided HTC after owning the amaze but only because at that time I s into flashing roms and the community sucked. Now I don't care as much about flashing roms or rooting and took a chance with the HTC one. I have nothing to complain about. If definitely recommend a case. In sorry you have had issues but taking them out on others is not productive.
[One (M7) General] EricRKnudson:
No vengeance tactic at all monkeypaws, like I said defects do happen, but I would hope a company would own up. Maybe someday they will, or maybe time will show the problem is isolated to a relative small number of owners, for me the option is to seek out a more consumer friendly brand. I don't want anyone else to have problems with the phone for knowing the uphill battle involved with filing a claim but instances like these do challenge a company's ability to reform after hard times.
[One (M7) General] pandaball:
Just popping by to say that I can see a bit of hostilities going on, and to stop it ;)
[One (M7) General] Corduroy-21:
Judging from the fact that the majority of people are just registering to report the problem I cannot say I agree with your "waning motive" assumption. Just because you feel "tired" doesn't mean that everyone feels the same. Especially if they don't know about the problem (no account here) and they want to come and find a solution. So, I'm still thinking that the problem is not widespread (fortunately).

Unfortunately, HTC's policy is very bad and they should change it because they will be losing customers like you and the other guys.

On the other hand, I hope you are satisfied with your S4 which suffers from other kinds of problems.
[One (M7) General] EricRKnudson:
The waning motive theory was just that: a theory. I also mentioned in the above post that its well possible that time will show this defect to be a blip if at all in the Ones reputation. I'm through expressing my own conclusion on HTC, and no reason to keep arguing. I am pretty much lingering here now to see if anyone has more luck than I did. As reports of this decrease, it is of course likely that the problem will only affect a small minority and most of us whose lenses are going to crack due to defect have probably already happened. Maybe that data itself points out a defect, a consistant number of cases over a relatively short time frame and now a decrease to almost no reports of the incident symbolizing the problem has been washed. Who knows for sure. Just a theory.