yashsingh1/xdaforums huggingface dataset:
[One (M7) General] jcracken:
Dark Jedi, if there has been one person in this thread who has called out and denied the existence of this issue, it's been you. So please, leave this thread unless your own lens is cracked.
[One (M7) General] jongie123:
Can add me to the list. Didn't know this was a widespread issue. I had my phone for only 3 days and babied like I always do on my phones and all the sudden the lens is cracked. I have never drop the phone or lean over it. Good thing is that I don't see the cracks on the photos. Sorry guys for not being able to read the whole 42 pages but have somebody got any luck in a exchange from the carrier? Or everybody is living with it or paying HTC for repair like I read one guy.? I'll guess that the Samsung Galaxy s4 plastic build quality is going to hold better than this metal phone. Damn.
[One (M7) General] ataft:
Lol, Widespread lens cover cracking. I haven't heard that before. But 25 people on this forum alone have cracked covers.

It would be hard to estimate how many people not on this forum also have cracked lens covers. I would imagine if 25 people here have it, and it is likely that we take better care of our phones than the average user, then there is quite a large number of phones that have already been affected by this.

If anyone here can't come to this conclusion on their own, and they don't have a cracked lens cover, then they've got a whole other problem.:rolleyes:
[One (M7) General] stevedebi:
Just to be clear, it is the plastic lens cover that is breaking, not the lens itself?
[One (M7) General] ataft:
Yes, just the cover. I editted my post to make that clear.
[One (M7) General] jongie123:
26 people according to that list including me.

:eek:

---------- Post added at 05:27 AM ---------- Previous post was at 05:21 AM ----------

And I love HTC quality, but it seems that they always have something wrong. My last HTC before this was the Nexus One. I love the phone but everyone that had one can remember the screen digitalizer ghost issue thatHTC always ignored.
[One (M7) General] Twyxx:
Anyone have any idea when we will see a replacement lens kit? I placed the Evo4g lens on there, but the fitment bothers me. The photos do come out perfect though.

Edit: etradesupply. com/oem-htc-one-rear-housing.html This website has the full back cover. I wonder if it's possible to extract the lens from that, and reinstall on an existing back?
[One (M7) General] TEKtheMAESTRO:
That's cheaper than what htc wants to charge us. But if we do it wrong, we're screwed. Personally I'm waiting for more cases to pop up so htc takes care of this. I sure hope everyone is calling in and reporting their cracks
[One (M7) General] gustav30:
Just curious what HTC wants to charge to fix the issue?
[One (M7) General] Dark Jedi:
One person a few pages back posted HTC said it would cost him $90.
[One (M7) General] gustav30:
That's insane.
[One (M7) General] Twyxx:
Doing it wrong is giving me hesitation to buying it. I don't want to replace the whole back. (AFAIK, that would be pretty impossible)

I would just like to extract the lens+white border and stick it onto my One. I really wish they sold a replacement kit.
[One (M7) General] TEKtheMAESTRO:
Yea they quoted me at LEAST $90.Saying the price could go up. But they also said that "if the technicians determine its not your fault then they might not charge you." but lets be serious lol, who is gonna work for free? If they say 90..itll be 90 or more.
[One (M7) General] randychuah:
I also noticed my lens glass mysteriously cracked. Had it for only one week. Really disheartening. I am pretty darn sure I didn't drip it or put any pressure on it. :(
[One (M7) General] ECEXCURSION:
I'm going to make a fortune when I start selling all of these clear plastic circles! Mwahaha! I kid, I kid.

Sent from my HTC One
[One (M7) General] TEKtheMAESTRO:
You would. Remember these little 1/2" circles cost around $90 so plan your costs accordingly
[One (M7) General] gustav30:
Hi,

Can you post the first 6 digits of your serial # to determine what batch it came from?
[One (M7) General] randychuah:
SH34SW
[One (M7) General] gatoradeboy:
First post at XDA, just wanted to put a place holder and let everyone know I have the 64 gb developer edition, serial FA34, so far lens cover is ok (2 weeks of ownership).

I have mine in a case at all times.
[One (M7) General] xiLLeNtz:
what's up guys? got mine fixed... happened again less than 2 weeks later.
[One (M7) General] sobelixtus:
Are you guys playing a lot or doing something else CPU intense stuff with your phone? Just wondering if heat + metal body would be the root cause for the problem? If HTC has not recognized heat expansion properly and metal body is just crushing camera Window when body starts to expand...?
[One (M7) General] BenPope:
Improbable.
[One (M7) General] TEKtheMAESTRO:
you got yours fixed? you sent it in to htc then? how much did they charge you
[One (M7) General] xiLLeNtz:
My carrier gave me two options: $70 or extend my contract an extra 6-months [ on top of the 3yrs i committed to to get the phone ] and waive the cost.
[One (M7) General] Gadget_Grover:
I've had my One for about two months now. Absolutely love it but the other day my friend noticed a small crack on my camera lens. Never dropped. So annoyed. I bought it off Gumtree in the UK from a guy who was selling his upgrade. I contacted htc today and they asked me to email them some pictures and they'll get back to me after they look at it. He seemed pretty clueless to me. Has anyone had any success with htc? Am I entitled to claim warranty through htc right? I don't have to go through the retailer route? As I bought it off someone and not a retailer.
[One (M7) General] Dark Jedi:
It all depends on how HTC views it as owner damage or design flaw. Sad thing is you have to send in the phone for them to determine it. Then they have you where you have to pay if they say its your fault as they won't ship your phone back with the damage.
[One (M7) General] Bigjim1488:
This thread is quickly making me consider a big bulky cell phone case. I'd rather not bail from this phone because I do enjoy it more then Samsung ones
[One (M7) General] Dark Jedi:
Well most had their phones in good cases. So don't know how well it will protect the phone.
[One (M7) General] Bigjim1488:
*sigh* I don't want to go back to my Sammy note 2
[One (M7) General] Dark Jedi:
What about the new s4? heard its pretty good. Most I can say is get a case and hope for the best as you might have one that doesn't crack. No one knows what causes the lens to crack. Sure they can speculate but that's about it. Enjoy your phone and I am sure replacement parts will hit the market with a walkthrough of replacing it with a better lens.
[One (M7) General] dirtyhamster73:
No idea if this would help anyone but worth posting it I guess....maybe for those who have been quoted $90 to fix the lens?

It's cheaper if it'll work.

http://www.ebay.com/itm/181135131987?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
[One (M7) General] Gadget_Grover:
HT33CW

---------- Post added at 12:30 PM ---------- Previous post was at 12:22 PM ----------

HT33CW
[One (M7) General] Gadget_Grover:
I think that's complete non sense on HTC's behalf. How can they force us to send in our device and then not even give us the option to reject the quoted price? Doesn't sound very legal to me? Shouldn't a quote be something you take and consider the purchase rather than it being forced upon you?
[One (M7) General] Dark Jedi:
Well they tell you how much the fix will cost if they deem it your fault and by sending it in you are basically agreeing to the terms they set. It's how they stop a lot of people from sending in their phones for free repairs because people are afraid well what if they say its my fault.

Is it unfair you betcha. Is it legal most likely.
[One (M7) General] Gadget_Grover:
That has just added to my anger. I had the GS4 and the One but decided to go for the One as Samsung played it too safe but clearly I was wrong! How can HTC be manufacturing handsets with gap issues and now these camera lens cracks. To make it worse, they don't even want to give you a free repair to redeem themselves, but instead you get an unfair opportunity to present your case by sending in the handset with the fear of the engineers declaring it our fault and having to pay an extortionate amount to fix it. Very disappointed with HTC. I thought I was going to finally stick to a phone for a while after switching from Note 2 to Xperia Z to Galaxy S4 to HTC One, Guess not!
[One (M7) General] BenPope:
This is nonsense, you do have to pay for return delivery and the price of the quotation, but they don't force you to pay for the fix.

Most problems are quite clearly manufacturer defect or user abuse.
[One (M7) General] Dark Jedi:
Have to look at both sides. How many people in the past who actually damaged their phones tried to get a free fix. Years ago it was easy to get something fixed for free but now a select few has made it harder for the rest to get legitimate problems fixed. I guess they do this to keep those people away while at the same time hurts honest people in the process.
[One (M7) General] dirtyhamster73:
Each time I sent in my htc sensation to htc to get fixed I was given the option to have it sent back to me untouched. It's simply not true that they "make" you get it fixed, they will send it back untouched if you so chose. Unless things have changed the past year.
[One (M7) General] TEKtheMAESTRO:
Just got off the phone with htc again. They haven't changed their stance. Theyre still saying "this is the first time I've heard of it" and telling me to send it in. They aren't going to make you pay for it. Its your choice its just a quote. I think I might bite the bullet and send it in I guess and be a martyr. They're really trying their hardest to ignore us. I'm really tired of this.
[One (M7) General] TheChad72:
Camera Lense Crack

Hi everyone. I am also new to the forums but figured I would add to the discussion. Like many of you, I noticed a crack in my camera lense earlier today. I contacted HTC and they said the same thing that everyone around here has been hearing, "send in your phone and we will determine if it was caused by the user."

To give a little information about my particular instance, I was not using a case, but I have not dropped my phone. The camera was fine a couple of days ago, and I just noticed the issue today. My picture is still ok, but I am on the fence as to whether I should send it in or not since the feedback hasn't been positive.

My serial number starts in: FA34CW
[One (M7) General] TEKtheMAESTRO:
Hey welcome. You and i have the same serial. Whos your mobile carrier?
[One (M7) General] TheChad72:
I am a T-Mobile customer
[One (M7) General] TEKtheMAESTRO:
As suspected. So am i. Is everyone with fa34cw from tmobile?
[One (M7) General] stevedebi:
Mine is FA34EW on TMO. So maybe the FA34 series are all US TMO.
[One (M7) General] dirtyhamster73:
I am. (I have FA34CW)
[One (M7) General] gustav30:
Dirtyhamster, just to clarify, did your back lens crack or was it your front facing camera lens you saw a crack in?
[One (M7) General] dirtyhamster73:
It was my ffc.....but I'm scared to death of the lens on the back breaking ever since I found out I have the FA34cw. Sorry if I made it sound like it was my back lens.
[One (M7) General] gustav30:
I'm also worried a bit too. And I'm FA34dw so I'm the next day's batch! I'm taking solace in the fact that HTC has sold 5 million of these phones and that we've seen this problem in batches from virtually factory now, not just the FA factory. So kind of out of our hands.

It reminds me of when I got my Sensation and everyone was getting dust under the screen. I was convinced I'd get dust under my Sensation's screen because it was happening to everyone else. Now 2 years later my Sensation's screen looks as good it was the day I bought it. So I worried about that for nothing.

But the difference was that it was comforting that HTC was owning up to the dust problem and HTC was fixing those Sensation dust problems for free.

It would be nice if they could own up to this problem. I think that would bring comfort to folks. I don't like the current policy of basically not admitting it and they will determine if it was a user error or not. $90 bucks is a chunk of change for a piece of plastic on the back of the phone.

Ironically this piece of plastic that is breaking on people is covering the #1 marketing angle on the phone for HTC. The ultrapixel camera.
[One (M7) General] clninja:
Boomsound is clearly the #1 feature of this phone...not the camera first of all.

Secondly. I have a T-Mobile fa34 as well and camera is perfect
[One (M7) General] stevedebi:
Depends on who you ask. Personally, it is the design for me. I don't use the speakers that much. It would be: design, camera, speakers, in that order.
[One (M7) General] stevessvt:
Im on T-Mo

FA34SW
[One (M7) General] KindaJackedForANerd:
I wholeheartedly agree boomsound is the bomb! One of the reasons i bought this phone i hardly use the camera...
[One (M7) General] paparis13:
My camera cracked today with no evident blow :(

Serial HT344

So... any good ways to replace it yet? Had it over 30 days, so returning it is not a choice.
[One (M7) General] sherold:
Mark down another one biting the dust. In case since the moment I owned it, no obvious impact, etc. etc.

Serial: HT346W
[One (M7) General] TEKtheMAESTRO:
Please, to everyone experiencing this, you MUST contact HTC and tell them what happened. They just dont believe us. And they wont, until it becomes more "widespread."

Canada - English - +1-866-449-8358

United States - English - +1-866-449-8358

United Kingdom - English - +44-845-890-0079
[One (M7) General] jadaress1:
Even though mine is fine, you're right, if it does happen to mine (touch wood) id be on that phone to them straight away.
[One (M7) General] Wilsonium:
My camera glass cracked seemingly spontaneously. I did call the "hotline" and they sent me a prepaid shipping label. We talked at length about the fact that this glass shouldn't ever crack and that it's been happening. The rep started my ticket as a warranty repair but once the phone got into the shop it was just changed to "not covered" and I was billed $90 for the repair. Now it's really difficult to pin down how this happened. I haven't done anything to this phone that I haven't done with others and this is the first time anything cracked not related to a fall.

Additionally, The repair was simple and replaced the back cover. However, the top of the cover above the white line along the top had all sorts of tool marks and there was a new gap along the top speaker cover by the power button. I also seem to notice the vibration motor making more noise as if something is loose. Now I had the phone less than a month when this occurred. Except for the camera glass, the unit was in pristine condition without any of the QA defects others had experienced.

I escalated the ticket and sent in pictures of the new defects caused by the repair. That is still pending and I'll keep y'all posted. Do yourself a favor and document your device as much as possible prior to shipping in for repairs of any kind. Bottom line is I went from a happy iPhone 5/Nexus 4 owner to an HTC One and now not so happy with HTC overall.
[One (M7) General] EricRKnudson:
Count me in as a member of the broken lens club, 10 days after purchase. This thing cost $580 so I have been babying it, cast and screen protector from the moment it left the box, never dropped once. Hell I don't even carry it in my pocket. Contacted HTC, who denied ever hearing of it, and I was then transferred to Tmobile even though they were supposed to be conference calling with HTC and I. Will post my serial tonight or tomorrow, meanwhile heres an updated list for 2nd June:

Jackwu95

Fidelcstrl

Nab195

dirtyhamster73

KMadine

HarveyTAS

dark4181

teshnit

GlobeUK

dmk123

morehands

craig19904

vivanshah

xiLLeNtz

jncojoke

TEKtheMAESTRO

Lookatthemonkeys

troot

Twyxx

bjones72751

AmoebaAstronaut

fadercrusader

UberMoogle

jongie123

randychuah

xiLLeNtz (2x)

Gadget_

Grover

TheChad72

paparis13

sherold

Wilsonium

Myself
[One (M7) General] dirtyhamster73:
Sorry Eric, I'm not one of the ones that this happened to, I'm just one that is scared to death of it happening to so I've just been following the thread. So sorry for the confusion....it was my ffc that was cracked, it came that way.
[One (M7) General] EricRKnudson:
My mistake, I saw that stretch of conversation and somehow left you in the mix anyway!
[One (M7) General] dirtyhamster73:
You do know I'm hunting you down if something happens now to my lens, right? Don't you jinx me Eric!!!!! :p
[One (M7) General] EricRKnudson:
Hahaha fair enough. Anyway heres a revision removing hamster and adding two more users from this forum who have the same problem via google search.

Jackwu95

Fidelcstrl

Nab195

KMadine

HarveyTAS

dark4181

teshnit

GlobeUK

dmk123

morehands

craig19904

vivanshah

xiLLeNtz

jncojoke

TEKtheMAESTRO

Lookatthemonkeys

troot

Twyxx

bjones72751

AmoebaAstronaut

fadercrusader

UberMoogle

jongie123

randychuah

xiLLeNtz (2x)

Gadget_

Grover

TheChad72

paparis13

sherold

Wilsonium

nitrox1

metinagar

levanoza

Myself
[One (M7) General] NxNW:
This is bad.
[One (M7) General] JamieKitson:
You can add me to the list. It seems to have cracked while it was in my pocket while I was driving today. I had nothing else in my pocket. I've only had it a couple of weeks. It was in a Poetic Atmosphere case, ie, the camera was not covered. Batch: SH34EW
[One (M7) General] saladbowl831:
Add another. On AT&T 64GB

HT34EW
[One (M7) General] gjirts:
Is HTC ONE the new "HP DV6000" portable PC? Where device has serious problems and factory is not admitting it. Sounds similar. I start to believe that my "lost focus" problem will be put on me in repair service and I will have to pay. I so, then bye bye HTC.

only 10 days of using and no focus.
[One (M7) General] Moenmann:
Add me to the list.... I suddenly noticed the cracked glass after picking the phone up after laying in my car seat. The only time this

_might_ have happened is when the phone fell out of my pocket and in between the car seats, but COME ON! It's a couple of weeks old, otherwise mint condition.

Got the phone from Telenor in Norway.
[One (M7) General] softei:
Hallo here is my Phone
[One (M7) General] djkinetic:
gotta say this thread has me paranoid, everytime i pick up my one i look at the camera lense now =/
[One (M7) General] JamieKitson:
As others have said, HTC say that if they decide that it is accidental damage then they will charge for the repair, and if you decide not to go ahead they will still change for postage and packing (the guy on the phone suggested this could be as much as £20-£30).

I then spoke to Citizens Advice (08454 04 05 06) who told me that it is the responsibility of whoever sold me the phone (Three) and advised me to write to them by recorded delivery stating that I do not believe that the goods supplied were of sufficient quality and that under the Supply of Goods & Services Act 1982 (As amended) they are responsible for handling repair/replacement. Citizens Advice told me to call them back if I hadn't had a satisfactory response within two weeks.

Fact sheet:

http://www.adviceguide.org.uk/england/c_mobile_phones.pdf

Sample letters:

http://www.adviceguide.org.uk/engla...982_-_goods_.htm?button-to-stage=introduction

http://www.adviceguide.org.uk/engla...pply_of_goods_and_services_act_-_services.htm
[One (M7) General] timme282:
You can also add me to the list, mine broke this weekend :/

I just contacted HTC Germany and they wanted me to send them some pictures.

They want to check it and see what they van do.

I also added the link to this forum, to show them that there are many people with a cracked camera glass ;)

Let's hope they react properly...
[One (M7) General] opher50:
thats the way to fix things up, show htc that thread!
[One (M7) General] TEKtheMAESTRO:
the official HTC Twitter contacted me too on Twitter today. They said they wanted to help and I show them this thread also. Since I've showed Then this thread they said to contact customer service immediately Smh.I explained that we all have but we're just getting a $90 charge or the runaround. They haven't responded yet
[One (M7) General] gustav30:
Hi, is that a black HTC one? I think first time we are seeing the black one with this problem. Can you post the first 6 digits of your serial to determine the batch it came from?
[One (M7) General] timme282:
Sure, here's my serial: FA34WW

Is that enough to see from which batch it comes from?

And yes, you're right, it's the black model.
[One (M7) General] gustav30:
Yes. I believe that is the Argentina factory, and the date is April 28.
[One (M7) General] EricRKnudson:
My serial is HT356W
[One (M7) General] gustav30:
Sounds like the Taiwan factory, May 6.
[One (M7) General] EricRKnudson:
Called HTC, and the rep I spoke with was insistent in the fact that the damage was sustained due to my own neglegence and made no attempt to hear out my side of things, if anyone has better luck then let me know, it's very disheartening that they are not willing to make any attempt at amending this problem and at this point, I don't even want mine fixed or replaced. I love the one but will not pay for repairs on damage I didn't inflict nor will I worry about the problem happening again. If they can't step up I will just be cashing in the insurance and selling the replacement I suppose. It's too bad that the m7 could be the phone to dig HTC out of their rut, but poor customer relations will be a downfall.
[One (M7) General] UCFour:
Guys can anyone tell me the name of the app which is used to check if there are any dead pixels on the screen?

thanks
[One (M7) General] oilers2010:
Wrong thread for that question. Anyways, search for dead pixel in the google play store and there are some free ones to choose from.
[One (M7) General] ECEXCURSION:
To check for stuck pixels open up the camera app and lay the phone flat on a dark cloth. (helps if you do this at night). You want the camera to produce a completely black image. Look over the screen very thuroughly and from many different angles.

Dead pixels arent as common as stuck pixels.

Sent from my HTC One
[One (M7) General] Tidbits:
One could use the dead pixel app.
[One (M7) General] Gadget_Grover:
So no one has had any luck with HTC?

I am seriously disappointed with HTC on this. Its been a while now since I noticed my camera lens crack and thought that HTC would change their stance after seeing a few more case appear. However, they still seem to be acting like nothing has happened. We are their early adopters who helped them come back from their grave pretty much and despite being the handset being one of te best I have EVER used, this camera lens issue and more importantly HTC's stance towards it is just awful and ruins the whole experience. I might just claim insurance and sell the replacement unit and get another handset. Can't be dealing with this crap anymore and being paranoid about the camera lens cracking on even the new replacement. So I'm leaving HTC until/if they sort their act out. They seem to be hitting everything on the nose this year, design, specs, Google edition HTC One but not sure whats taking them so long to deal with this issue. All I want is them to admit it, give us our free repair and let us get on with it.

Rant over

Thanks for reading
[One (M7) General] billygr:
goodbye and good luck...
[One (M7) General] Gadget_Grover:
Lol typical fanboy
[One (M7) General] billygr:
lol, typical whiners and such a wuzz... ranting and ranting, and did it solve your problems? or does it help you sleep at night...