yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Corduroy-21:
We are not arguing. I thinks this is a conversation and just that. I know there are people giving you (and others) a hard time and I don't agree with them. I'd be frustrated if I had the same problem and as I've said in older posts I'm still checking the lens 2-3 times a day (like a mad man).

What I'm saying though is that it seems (hopefully) that the frequency of the problem has decreased. We'll see if this is indeed the case.

And while this is positive for the rest of us users and the ones that will buy the device in the future, it still doesn't change the fact that HTC has not acknowledged the problem and there are people still waiting about it.
[One (M7) General] BenPope:
Why? Would detecting it earlier make an difference?

Just chill and enjoy the phone.
[One (M7) General] Corduroy-21:
Ignorance is bliss ?

:cyclops:
[One (M7) General] BenPope:
I once read that drinking is bad for you. So I stopped reading.
[One (M7) General] crossmission:
I've only read the OP's first post and didn't bother to go through the whole thread so I don't know if it has been stated before but just because the OP didn't break the camera glass, unless he's living alone in an isolated space without any other people there is a high possibility that someone else broke it and they didn't tell him, happened to me on two different occasions, once a broken digitizer and once a glass of martini bianco, on the second occasion they even wiped down the phone so I couldn't tell soon enough, people are idiots even family members, young or old, friends and girlfriends (or boyfriends). **** do happen, phones be breaking. Truth is that One and S4 both have their fair share of issues, maybe more than the previous generations, problem is that it took 2-3 years to get over the 480x800 resolution on displays but only 1 for the 720x1280, the race for better specs goes a bit faster than it should and it brings issues to the end user. I guess both our greed for (better) specs and OEMs' fear of being left behind are to blame. It's not that we don't welcome zero-gap technology (HTC One) and 7.9mm thin and 130gr weight 1080p devices (Samsung Galaxy S4) but we would welcome more, more testing and quality control. I don't want to believe that all those devices that HTC said had the issues with while started production made their way to consumers with only minor improvements but you never know with a company that is ready to go under, I am still planning to buy the One as it's the only device meeting my criteria after having used the S4 and the Xperia Z, truth be told it's the second time I am disappointed with Samsung after the release of S3 last year and the Xperia Z is the better built device, which makes a huge difference in my eyes, more that viewing angles that nobody uses (don't know of anyone having 15 people around his phone watching a movie from an angle lets say of 50 degrees and I really think reviewers should never use that line or excuse about a phone unless a slight tilt is what makes the screen look bad, you text with your phone straight and browse the net the same way). Having played only a little with the On I can say I am really impressed and if all is well and I don't end up braking it, I will buy and stick with it for the coming 2 years or so unless technology moves away from tangible devices or quantum computing is implemented on mobile phones till then. If that doesn't happen I will do what I did with my HD2 from 2009 to 2012, stick with it.
[One (M7) General] BarryH_GEG:
This exact type of situation

is

occurring with the SGS4. Since May 22 people have reported 54 instances where the AMOLED panel beneath the glass display cracked "on its own." That's about the same number of One cracked camera lenses. Like HTC, Samsung for the most part is unilaterally claiming "customer abuse." Also like HTC, a couple of people in a couple of regions got their damage repaired for free either from Samsung or their carrier.

Against millions of devices sold 50ish (and whatever that extrapolates out to off XDA) with a common fault is pretty insignificant. If both these problems were with something like the headphone jack they'd be less emotional because there wouldn't be a debate about "user induced damage." But in both HTC and Samsung's defense there will be plenty of cracked camera lenses and broken AMOLED panels that are "user induced damage." How are they supposed to tell the difference?

It’s incredibly difficult to institute a “goodwill” policy that leaves it up to minimally compensated staff to determine what’s damage and what’s a defect and offer a free repair. Nine times out of ten they’ll give away the repair even if it’s unwarranted to elevate their customer service score which both HTC and Samsung keep an accounting of by agent. With such low frequency of occurrence Samsung and HTC probably don’t even know these issues exist. But even if they did, with that low an occurrence rate, it’s more financially sound to lose a handful of customers then open the flood gates for invalid repairs under warranty. I’m not saying it’s right, ethical, or moral but I’ve had large scale customer support functions report to me and this is the way these things work.
[One (M7) General] syryanyang:
Just chime in to report that I've discovered cracked camera lens cover on my htc one as well. Like many people have posted, I too have never dropped the phone and almost always have a case on it. When I took it back to the dealer they claim it's 100% a physical damage and won't be covered under warranty. But I insist that have it sent back for assessment. Will update later.
[One (M7) General] squabbi:
It's obviously Simon Cowell.. Duh. Look he always has something negative to say to everyone and everything.
[One (M7) General] Beeklaan:
Yesterday i noticed the cover was even more shattered. I completely removed the cover (easy) so it looks like this:

The lens is now unprotected, but the photos are clear... I can cut a circel out of hard plastic, like a screen protector, en try to glue it on as protection. Anoyeone else got tips?
[One (M7) General] Cbxu:
I sent mine to repairs, and it got repaired without any costs, I'll be receiving my One back on monday. Apparently they acknowledged my cracked lense as under warranty (they told me they contacted HTC(!)) also by continuously whining on twitter, facebook, e-mail, chat and finally by phone. It might have had effect on this... so if it happens to you, spam as much (but stay polite) as you can on every possible channel.
[One (M7) General] squabbi:
I would be very careful not to put excess glue as it might obstruct the camera lense. :)
[One (M7) General] Poongash:
HTC One cracked camera glass

http://www.pcworld.com/article/2043705/htc-q2-profit-down-83-percent.html

This is the major reason why all of us have not heard HTC once take responsibility for the cracked camera glass flawed design, they knew that they missed their numbers in this scrappy war with Samsung, Apple and several others coming from all directions. They couldn't distract themselves from the realization that they are crumbling!! If you look back about 5 years, Blackberry was the market leader, then Apple...now 5 years later BBY isn't even on the top 10 list!! HTC fears this more than you can imagine, as evidenced by several of their top management departures over the past 30-60 days.

This is what I was most concerned about when I realized that my complaints to HTC fell on deaf ears! And when I read many in this forum going at each other rather than taking your frustrations out at HTC which caused this forum in the first place, and for several of us to tell our story to try to help each other.

I think the window is closing fast! This is now just a forum to rant and rave!! Forget about HTC One cracked glass!! You are on your own! I realized this a couple of weeks ago when I hadn't read success stories from 'victims' of the flawed design! Now reading HTC declining profits article is front row center!

I bet HTC is not in the top 5 in the next 2 years!! Watch out for the Chinese phone manufacturers, they are almost ready to pounce!!
[One (M7) General] TEKtheMAESTRO:
honestly alot of us have done what HTC wanted us to do...we gave up. HTC is still standing on their "its your fault not ours" position. Like I said, to me, the damage is done as a customer. I personally have only contributed to the sale of 5 of their HTC Ones, but im through. This will also be the last thing i ever purchase from HTC. The way theyre treating us is unacceptable. And like the xboxONE (go figure) vs the pS4 (more coincidence?), crossing ANY amount of customers will have a lasting effect. Any company that will see you spent hard earned money on their product and then wash their hands with you isnt worth doing business with. And I've made sure to tell any and everyone i know who was stuck between the one and s4 to go with samsung.
[One (M7) General] Tinderbox (UK):
HTC should just get gorilla glass to make some adhesive camera lens protectors, you can already buy plastic protectors for the HTC One`s camera lens.

But i suppose this would mean they would have to admit the problem.

John.
[One (M7) General] Poongash:
Snooze you Lose! HTC is fending off competitors that have already either leapfrogged them or others that are elbowing their way ahead. Nokia has resurrected themselves by teaming up with (very late to the party - but deep pockets) Microsoft/Windows phones, and are having a tough time trying to gain market share. You should remember that Nokia was the ONLY GLOBAL CELL PHONE 5-10 years ago that was in the fast lane, and in the US we had Motorola and maybe a couple of others until Blackberry and Apple ate everyone's lunch!

HTC will be more invisible to people/consumers as they continue to ignore our complaints...they will pay dearly for their mistakes! I never heard of any global company anywhere that wants to produce a top tier product (HTC One) and doesn't care what their customers are telling them! Heinz ketchup bottles have an 800# on their label so that consumers can call and tell them what they think so that Heinz can improve their product!! Heinz is more than a 100 years old company, I can see why they still exist!!

As I previously mentioned, I bet that HTC will not be in the top 5 in the next 2 years!! Not the way they are handling their problems...and with all the competition that we know about (Samsung, Apple, Nokia, BBY, LG, Motorola, etc...) and the companies that we have not yet heard about particularly from China (Huawei, and several others) they don't stand a chance!!

I really like using the HTC One phone, but will cut my ties with HTC as soon as my 2 year contract ends!! Between now and then, I'll be on the look out for the next best thing!! Its an exciting industry!
[One (M7) General] monkeypaws:
Sorry but an analogy of a food product to a piece of tech are like apples and oranges. You cab keep a food product virtually the same for years and still be successful while a piece of tech is always evolving and has to evolve and continuously improve to be successful. Yes I agree that HTC could have taken customer complaints more seriously but again this goes back to how do you prove that damage was unintentional ??? Unless the glass exploded in your pocket and it causes media attention because you got hurt in don't think that HTC will care.
[One (M7) General] Dark Jedi:
I think his point was they listen to their customers. It was like with Applebee's someone complained about a salad dressing or something like that. The company had their people redo the whole formula. Why? Because they know if their customers are not happy they loose business and means less profits.

I am sure HTC would honor the warranty work for the cracked lenses if it could be proved that its a defect and not owner abuse. This issue is a double edge sword for HTC because you can't tell the difference between defect and abuse. If HTC says yes defect then they open the flood gates to everyone who abuses their phones. I think this is why they deny warranty work. Gorilla glass wouldn't do you much good as it would be so thin that it would defeat its purpose. Why they use plastic its more flexible than glass.

So when someone or some company can prove its a defect then HTC will most likely comply. Threatening HTC to never buy their product doesn't do nothing. As you fall in to their acceptable losses. Look at how many people won't buy apple or Microsoft or any company that produces a product. They are still around. For every one unhappy customer there are probably a hundred that are happy.

If this is a defect I hope Is found and proven so y'all can get your phones fixed for free. They can't take your word for truth as they don't know you at all. So how can they trust what you say as being true?.
[One (M7) General] kcchen:
There looks to be plenty of space (gray area in the picture) to carefully glue a clear plastic shield replacement. The challenge will be to find a piece of plastic with little to no optical distortion. On second through with the plastic that close to the lens, slight distortion from the material may never show up.

Maybe something like this could fit, or could be ground down to fit:

http://www.scientificsonline.com/glass-lens-sets.html

Give it a go... please report back!

---------- Post added at 08:05 PM ---------- Previous post was at 07:28 PM ----------

Can't doubt that HTC may not be around in a few years. The numbers don't look good. They had a good run from the PDA/WM days... I remember my Blue Angel. My guess is that they may be bought out / merged / absorbed by another Taiwanese company in an effort to preserve some market share to grow on. I'm looking for a small tablet with a good digitizer for business use... hoping that the HTC tablet may pick up where the Flyer left-off, but looking at Samsung or Sony for the custom ROM support.

Just a side note... many of the O2 XDA branded Windows Mobile Phones were manufactured by HTC... so these forums and helpful community has some obscure links to HTC. It will be tough to seem them ride off into the sunset.

Back to the subject of cracked lens glass... The truth of the matter is that the number of cases may be a small percentage of the total units sold. Its unfortunate that you're affected by the issue... but rather than cry over spilled milk (no insult intended), your resourcefulness may be better spent on finding a resolution to the problem.

Maybe find a custom lens manufacturer who can produce a replacement and start a group buy to meet the minimum quantity requirement. If there are as many cases as you think in the world, maybe you can turn a nice profit with the service. :)

My plan if my lens breaks... grind down an old maglite lens to the specs of the H1 opening, and use a small bead of clear silicone to adhere to the case. Grinding down a sacrificed camera UV filter might be an option also.

Let's be a community of developers and find solutions... :)
[One (M7) General] Poongash:
HTC One cracked camera lens

I think Dark Jedi got it!! monkeypaws, you threw the ball over the 2nd baseman's head into center field...! Not to worry though...I'll explain myself more clearly!

The product is not the point! Its the way management decides to handle the problematic issues! You can use any company in almost any industry to make the same point. Its all about the customer! If you create a great product (no matter what industry) and people buy it, but it has flaws, and management ignores the customers complaints, then they are 'dead man walking'! Its only a matter of time before bad news spreads (bad news always spreads faster than good news - good news hardly does because it is what we all expect - that's why we bought it in the first place!!) - BTW we are up to page 77 on this forum, so the bad news has certainly been spreading!!

So the smart phone business is moving and changing so quickly, that unless the new product is the 'next best thing' (Samsung's moto - next big thing is here) you're yesterday's news! And if HTC has flaws and uncommitted customer service as a result of careless management, their days are numbered...the proof is already in the pudding, (click on the link that I copied in my prior comment - HTC profits decline 83%)!!

I'll be busy keeping up my research to find the next best smart phone to replace the HTC One in about 22 months...in the meantime I'm still paranoid flipping over my phone to see if the camera glass is cracked - like so many other HTC One owners are doing!
[One (M7) General] NxNW:
poongash you seem to be a total troll and hardly worthy of engaging however you and i actually agree that focusing on the customer is a good way of organizing your business. if HTC treats customers badly *overall* - from design to manufacturing to sales to support - it's actually quite likely they will fail.

but i am not going to agree that a few broken lens covers is a meaningful part of why they are struggling. and also i am not bitter about HTC like you obviously are. if they succeed i think it's a good thing. competition is good.
[One (M7) General] Poongash:
HTC One cracked camera glass

NxNW - let's see...

I'm giving HTC 2 more years max. then they will be so far down the ladder, we will not even remember them! Its not about the phone you see, its all about how management runs the business!! They are putting their efforts trying to compete with Samsung (deep pockets, spend budget money on advertising and innovation) and Apple who captured everyone's hearts with their fabulous design and innovation. So HTC has a formidable product line, but spends no money on advertising (by comparison) and chooses to ignore customers complaints! This is a bad sign, in a very fast moving industry, they will have a hard time trying to keep up with hungry new younger companies coming into the fold (look at HTC declining profits - down 83%) its only a matter of time; its not if, but when!!

A couple of years ago Apple iPhone 4 was launched, and the antennae was faulty, it made headlines and Steve Jobs was so furious he rounded up the engineering team from that line (top to bottom) and fired several who were deemed responsible. He was passionate to the Nth degree!! Of course Apple immediately put in a fix and took customer complaints like a forward thinking company that wants to stay at No. 1. I know the HTC glass thing is not the same problem, but HTC chose to turn a blind eye to customer complaints, and play dumb when complaining customers (like me) ask about the cracked glass and ask if they knew about it.

I read many in this forum taking two sides...some cannot imagine the glass cracked without some sort of mischiefness or dropped phone, where the other side are saying it broke without misguided care. I am on the latter side, like the others who chose to tell their story. Again the point is that HTC did nothing to work with the complaints and as I said in prior messages, they will pay dearly for it (lose customers/trust/loyalty) its a losing formula!!
[One (M7) General] monkeypaws:
+1 on management. Let me ask you this? Have you been to the n4 threads? They have similar issues too with the back glass randomly shattering. Amongst that other hardware issues( low volume, WiFi connectivity, Bluetooth, thermal throttling, ) its been reported countless tines to Google and lg. There are posts all over. Still, its a hot selling item. Hard to get a white one nowadays. I used to own one. Heck I owned two at different points. Is googles/lg mananagement doing anything about it, even after its been reported? Nope. The threads are still growing. The n4 has been out for quite some time now and its still popular. You guys have a great dead on point that management has to step in and provide for customer complaints. At the end of the day though, its about money. Has Google/ lg lost headway or money on these flaws. The only thing I saw them revise was the nubs to keep the rear speaker from being muffled when placing on its back.
[One (M7) General] Poongash:
HTC One cracked camera glass

No I have not seen other threads...I was trying to grab onto this forum to see if we could 'collectively' go after HTC directly or indirectly through the media like CNET, ZDNet, YouTube, you name it...but it wasn't in the cards!! Nobody else jumped in with me, so I was on my own screaming, yelling, pinching, and biting, but they took it as a one timer instead of a pool of complainers with a common problem!! I fizzled out all by myself!!

I have said this all along, I'll be on the look out for a better replacement, as I am sure many others out there will be doing. HTC can't survive like this!! No company can!! Without your customers, you have nothing!! I will be well on my way by the time anyone even notices!
[One (M7) General] solefero69:
After less than 1 moth I got 1 dead pixel and the "C" of HTC in the back get off after playing some asphalt 7 (maybe overheat had melted the glue). Tomorrow I'm going to get a replacement or send it to repair :\
[One (M7) General] monkeypaws:
I am giving HTC my trust . last HTC I owned was a mytouch 3g. My wife owned a glacier for 3 years before even the refurbs stopped working. I ended up getting her the note2 and surprisingly she loved it. I came off the Samsung train. The sgs4 just dissapointed me. Sold my s3 and got the n4. Then returned that and got this. So far so good. Like the od and hopefully I don't have issues with my glass. If HTC just tanks. I'll keep it until its paid off and get whatever is hot at the time. I wish you luck.
[One (M7) General] varunkumars:
I just broke my camera glass today. I didn't even realize when this happened. I found it broken when i flipped backwards today. Is there any transparent cover sort of thing to cover the broken glass ?
[One (M7) General] oddspec:
Probably Gunna have to replace the camera all together should cost much more than 30 bucks install it urself
[One (M7) General] Barsky:
There was an article about an upcoming htc one variant and one of the things they mentioned was that unlike the original One, the camera will be slightly recessed instead of flush, so the Plastic lens cover doesn't get so easily damaged.

Mine seems slightly recessed now. Was manufactured in May, iirc.
[One (M7) General] criticalera:
Enough Already

As one stated earlier....It is a double edged sword for a company to decide whether or not it was carelessness of the user.

I for one have owned the ONE since day 1 and have had no issues whatsoever.....stop putting phones in your pockets with no protection and you won't have a problem....stop knocking a company for your faults. If I worked at HTC and got all these complaints....I would charge every single one of you to repair the glass.....Stuff doesn't break on it's own.....so stop crying like little babies and pay the fees.....this thread should be closed already....it is pointless.

don't bother bashing me on replies....as I will not entertain them.
[One (M7) General] Flyview:
Could you find that article please?
[One (M7) General] Poongash:
htc one cracked camera lens

Yawn!
[One (M7) General] monkeypaws:
I believe he is talking about the HTC one mini. The camera looked to be embedded and not right up against the frame possibly reducing scratches or cracking of the lens. This one?http://m.techradar.com/news/phone-and-communications/mobile-phones/htc-one-mini-1164401