yashsingh1/xdaforums huggingface dataset:
[One (M7) General] stevedebi:
Concur. I think they must have put a few of the lenses in wrong and caused stress on the glass. I don't see this as a design issue, but rather a manufacturing problem.
[One (M7) General] satan66:
Just realised my lens is not on level.
[One (M7) General] dannyb2100:
Hum. After playing with mine and noticing how much I have a tendency to "sling" it onto the counter, desk etc. Invested in a rather slim rubber case....Hope this solves the problem. But I have to admit, it does seem a sham to hide the beautiful aluminium body behind rubber ¬_¬
[One (M7) General] vivanshah:
my lens cover just broke as well, sometime within the last 24 hours. probably was in my pocket and some pressure hit it from the outside. have had the phone for 2 weeks.
[One (M7) General] coupetastic-droid:
Since this thread was brought back up, let give my latest opinion. At first, I thought to myself this could happen on its own, maybe. I do not own the device so I really did not know what to think. I really couldn't give my opinion.

This weekend I went to best buy and felt the device in my hand for the first time. The first thing I did was try to break that camera lens(don't trip, if I did I would've told some one) because it's what concerned me the most.

I can tell you now that there is no way that lens can break on its own. I don't care what anyone else tells me. I felt it myself, tested it myself. I pressed on that glass so hard, my thumb hurt for a sec. All I felt was the lens flex and that was because of the rubber seal around the lens.

Anyways, enough explaining. See the pics for yourself. I tested this myself on both black and silver devices. You will see 4 pics. 2 per device color. One picture as a control pic showing how my finger nail is red/pinkish while not pressing on the lens and a second pic showing you how white my nail gets by the force of my nail and finger pressing on the lens. You'll be the judge. By the way, this device is too damn good. Can't wait to pick it up.
[One (M7) General] Dark Jedi:
gotta say that's a lot of pressure. I am sure the nay sayers will say you didn't do it right. good job on doing this test on both versions so they cant say they are from the same batch. great job with the control pics.
[One (M7) General] stevedebi:
If the lens is put in slightly crooked during manufacturing, it can break by itself due to stress. You were testing one that was made right. It appears that a VERY small number of them got past QC at the factory.
[One (M7) General] coupetastic-droid:
What kind of stress are you thinking off? The aluminum back which is where the camera lens is located, is solid. There was no flex at all from the aluminum back when I squeezed the device in my hand. I'm sorry but I can't see how that lens can break on its own. Unless is done on perpose or in an accidental hit or drop. And even if it's caused accidentally, whatever it hits, must be really hard or sharp. Because the glass itself feels super solid and thick.
[One (M7) General] Dark Jedi:
if the lens wasn't installed right then when the backing was pressed in to place it would crack the lens or everything wouldn't sit flush. it just sounds like people are grasping at straws to justify how their lens cracked.
[One (M7) General] coupetastic-droid:
Not a problem. I just like really getting to the bottom of things. This is also pics of just one way I did the test. I also tried it with my whole thumb and my index finger which are not pictured and of coarse with the tip of my thumb which are what you see on the pics.

I even tapped the lens with my ring and it felt solid. So solid that I couldn't determine if it was glass or plastic. But if it is plastic, it's a very thick strong plastic.

I convinced myself which was the whole point of the test. I just wanted to share it.
[One (M7) General] stevedebi:
I accept it when people say they did not abuse their phones and the lens just cracked. One fellow even had it in a pouch and it was cracked in the morning. Not much way it was done while he was sleeping. In general, people posting here have no reason to lie about how they handled their phones.

I don't know if it was accidental or not, but I am willing to believe that a manufacturing defect, either in assembly or in a bad batch of glass, could cause the crack. It is a possibility, but in any case it does not indicate a design defect IMHO.
[One (M7) General] paparis13:
So how had HTC handled this issue? Question to those with cracked lens.

I can handle the occasional bad apple, as long as HTC takes care of it.
[One (M7) General] millab:
Can someone please confirm is it plastic or glass? My old Desire had plastic lens and it meant all my photos were blurry once the plastic started getting scratched
[One (M7) General] jeeptrash:
Mine is plactic, I was able to scratch the very edge of the cover with a pin quite easily.
[One (M7) General] coupetastic-droid:
The lens being plastic is not going to give you blurry pictures.
[One (M7) General] millab:
No I mean once the lens gets scratched from everyday use then it means you can't get clear photos anymore. Being plastic it is possible to scratch just by cleaning it. I'm not talking big scratches either, they would be barely visible

On my old HTC Desire I ended up taking the back off my phone whenever I took photos because they looked so much better. In the end I popped out the plastic lens and the problem was solved
[One (M7) General] coupetastic-droid:
In that case, I wouldn't know. But I'm pretty sure they factored that in the build quality. I do not own the One yet but the mytouch 4g I have now, I've had for over 2 years that has plastic camera lens and not a single scratch. I don't think the lens can be easily scratched.
[One (M7) General] HarveyTAS:
I initially went to Rogers (Carrier) and asked for a swap, they said they can't do it without HTC approval. They sent info and pics to HTC rep.

I waited 2 weeks... harassing them every second day until today when they told me that HTC won't approve the swap... they will examine the phone if I sent it in and repair it... maybe on warranty, maybe on my own dime.

The Rogers rep said there was nothing he can do except send my phone away for 2 weeks to see what they say. I said that was unacceptable, he told me to talk to HTC directly to see if I could get the approval myself. So I called HTC, they told me that user damage is not covered under the warranty. I said that it was not user damage, I said that the glass cracked sitting on the dash of my car while I cleaned out my vehicle. They said that the phone is still not covered because I shouldn't leave the phone in the sun to get too hot. I added that the phone was in the sun for 20 mins, in my car with the doors and windows open on a 12 degree day. The phone was not hot to the touch when I removed it from the dash. She said that it still isn't covered because it was sun damage. I said have you ever left your phone in the sun... she replied "No never, I would never leave my phone in a vehicle I would take it with me" I said it was with me the whole 20 minutes and reiterated that I am not talking Arizona in August here... only 12 degrees and partially cloudy. My Evo 3d sits on the patio table every summer day at the pub without issue, but this phone apparently can't be touched by the suns rays.

Long story short-ish: She told me to go back to Rogers to have the phone sent in to Futuretell who will determine if the damage is user induced or not, but could not elaborate on how exactly that is determined. Likely they look at the crack and bill me... She said they will call me to say one way or another so I can debate with them, but I have little faith. I assume the fix should be 20 bucks tops, but it's more of a principle thing...

I honestly feel like they don't stand behind their products at all... they are the same as every other manufacturer... they don't care as soon as they have your money.
[One (M7) General] paparis13:
This is quite concerning. HTC should step up and support their product!!
[One (M7) General] Dharkan:
I agree it is a principle thing; HTC should fix it. Seriously, it isn't possible to crack camera glass without damaging areas around it.
[One (M7) General] ChrisM0678:
I'd like to see you try and return a Ferrari without a broken trail light after three days of driving it much less with it broken. Car sales are final my friend, don't compare them to phones. That's what insurance is for
[One (M7) General] Dark Jedi:
why should HTC step up? because they have money and a bunch of cell phones laying around. they don't trust you and you don't trust them. you won't take their word on build quality but they are suppose to take your word that you didn't damage your phone? if you have nothing to hide send the phone in. by hesitating you are showing them that you are not being entirely truthful.
[One (M7) General] HarveyTAS:
Queue the htc apologist, why should a company stand behind a product that was only released 3 weeks ago.

They said that I just have to send it in and hope they don't charge me. Maybe you were born yesterday, but I can't see the tech taking anymore time deciding that the crack is physical user damage then the phone tech did, or you for that matter.

I have to lose my phone for 2 weeks while they decide. Once they screw me over in a 2 second decision they can make up any price they feel like for the repair and if I say no they will still charge me for shipping it both ways. Does that really seem fair after dropping 650 on a defective phone. Please Mr dark jedi take my money, I obviously have enough to blow on broken products.
[One (M7) General] nullkill:
Are you in the USA? If so please have a look at my signature and watch the video. Done watching yet??? OK so basically they have to prove you did it. Not hard lense is broken therefore you did it right? Maybe. Is there any physical damage at all other than the lens? If not that's a point for you. I would keep arguing the law with them and maybe you have a shot. If there is no physical damage then your chances are slightly better. If this really wasn't caused by you then I wish you the best and hope HTC takes care of you. If not then may all your phones lag on you and your apps force close when you need them most.
[One (M7) General] Dark Jedi:
The physical damage is the lens. That's all they need and furthermore burden of proof is on him not htc that the damage wasn't caused by him. After all he is making the accusation of poor build quality so he has to prove he didn't damage his phone. HTC will have all sorts of tests and documentation to show how they tested the lens. He already told HTC he left it out in the sun so its documented in HTC system and was already told that's not covered under the warranty. So he is digging his own hole fast.

It comes down to having to trust HTC will do the right thing but I doubt he has been civil with them as he can't be civil in here. That's probably why HTC won't work with him on this. In the end he won't send it in because he can't trust no one. I have heard many people has called HTC directly and had their problem worked out. One thing that hinders his case is so few lenses has cracked so it can be passed off as they damaged their phone and looking for a free replacement. We all can thank all the yahoos out there that has taken advantage of companies out there. It it was like 3 years ago I would say he would of gotten a replacement easy but bow its going to be hard.
[One (M7) General] HarveyTAS:
What is wrong with you? Seriously stop apologizing and making up stories of my situation, you know nothing about me or my phone. Feel free thinking that some company is actually going to do their due diligence in finding out what happened to the lens. You rubber stamped your opinion 2 seconds after my post. I only say that I'm an likely to get the same treatment from the phone repair company. At which point the control is out of my hands. It's easy to judge everyone when you don't have the problem, or the phone for that matter. So your opinion is irrelevant.

Question does htc sell a car mount for your dash? Before you backpedal, yes they do. In which the phone is placed up on the dash for navigation. According to htc you can use the phone for navigation, but it cannot get sun on it. Maybe I should blackout my windshield, because it's obviously my fault for using the phone on earth where we have hazards like sunlight.
[One (M7) General] Dark Jedi:
would you like some cheese with that whine.
[One (M7) General] HarveyTAS:
Exactly, your just a troll with nothing better to do. Please resume masturbating vigorously and leave this thread alone.
[One (M7) General] Dark Jedi:
why I just show you for what you are. a childish brat that when someone doesn't agree with you then you throw a temper tantrum and spew nasty crap to make yourself feel like a big boy. here's some advice HTC isn't going to replace your phone for free. you gave them a reason to void your warranty. yes you yourself screwed yourself on that one. congrats now go away and cry over your lil one cracked lens. you are just beating a dead horse and even a guy on here showed those lenses are not fragile with pics. so whatever you did I really don't care but it sure as hell didn't crack on its own.
[One (M7) General] HarveyTAS:
Oh you know that for a fact? Do I need to prove anything to you? Nope.
[One (M7) General] CocheseUGA:
The video purports that to be a simpler process than it actually is.

If you have a physical defect with the phone, no, rooting will not automatically void the warranty from physical defects. This isn't what we're talking about here. We're talking about physical damage to the device (however that damage occurred) and a warranty of said physical characteristics. As I stated before, it's going to be next to impossible for the plaintiff to prove it wasn't accidental damage. How MM works is that it's on the manufacturer to prove the defect could have happened as they claim. In this case, all they'd have to do would be to show how the glass can break if struck or pressed against another object, accidental damage. Then it would go back to the plaintiff to prove that didn't happen. This Act is most commonly used for cars, to show that the existence of an aftermarket product doesn't automatically void a warranty. Also, to prevent manufacturers from insisting their own higher priced maintenance products must be used - if that's the requirement, they must be given free of charge to the purchaser.

None of that applies, though, because I believe Harvey is in Canada. We'd have to do research into his particular situation. He's still going to have (and is having) a hell of a time proving it wasn't accidental damage. HTC really didn't help themselves by talking about the sun, thinking he was trying to melt it.
[One (M7) General] HarveyTAS:
Ahhh nice to hear from someone with human intelligence...

Yes my issue with HTC on the phone is that I couldn't finish a sentence because they would uninterrupted me saying that everything I did with the phone would damage it and not be covered. My wife told me I should lie and say it was sitting in a glass box in a sealed vault and just cracked on it's own. I chose the truth which is that it broke with no impact, sitting in an otterbox commuter case on my dash. It was 12 degress and partly cloudy, all of the door and windows were open as I was vacuuming the vehicle. I said maybe the sun cracked it, I don't know for sure. My assumption is that if I prove regular usage, they would cover it on the grounds that no other damage is present. Unfortunately, like DJ over hear they don't want to hear the truth they just want to assume I hucked at a passing semi and charge me for something that is not my fault. I personally hate Apple as a company, but I know if I walked into an Apple store with a cracked camera lens after a week, they would give me the benefit of the doubt and replace it. HTC / Rogers are treating me like a liar and I don't feel like I deserve it. Call me a baby all you want, the truth is I am an upset consumer who is being jerked around. As previously stated, my issue is compounded by previous customers trying to eek out free service for something that is their fault. If I had any doubt that I could have caused this I wouldn't be this mad about it.
[One (M7) General] vivanshah:
i have 2 avenues of inquiry going - one with t-mobile, who are supposed to get back to me within 48 hours on whether or not they can do an exchange.

failing that, HTC has said it should be covered, but i'll have to send it in for them to confirm.
[One (M7) General] xiLLeNtz:
Mine cracked 9 days after owning the phone. I always had a case on my HTC One and then one day I suddenly removed the phone out of my pocket and there was a crack. Other than the pressure point on the glass showing where it was cracked there is no sign of wear-and-tear on the phone to show that I may have done anything to the unit to cause the crack.

I sent it in to my wireless carrier, Rogers. They gave me two options: $70 OR free if I use my “token” (never heard of this before) and extend my contract for another 6 months.
[One (M7) General] jncojoke:
whats crackalackin, my camera glass that is. This is my second HTC One my first passed away on a charger, that's beside the point I work on a drilling rig I can not carry my phone on me and I do not have an air conditioned place for my phone so I turn it off and put it in my pants pocket in my locker safe and sound right, nope I leave work today and go to turn my phone on when bam I see it a crack in the camera glass. Good news is I have sprint and they are very understanding, plus I can not see the crack when I take pictures so its really just a blemish for me right now.
[One (M7) General] sand1303:
Good luck to u. If u can get it replaced lucky u. I have no problems with u trying but don't play it off to us as a build quality issue. Accidents happen and u had one has nothing to do with the way the phone was built.
[One (M7) General] jeeptrash:
Sure it does. Build it stronger.
[One (M7) General] KMadine:
And they keep on rolling in....

What's the scrap One tally now?

Not really fit for purpose it would seem??

Queue the Jedi-warrior of all things keyboard! Lol (loser at life)
[One (M7) General] randombirt:
Lol sounds like quite an epidemic.... Must be into double figures now :D
[One (M7) General] KMadine:
Yes, because the world is registered on the XDA forum....
[One (M7) General] clninja:
It has nothing to do with material choice or "not built to purpose" as you can see from people pushing on their lens and it not breaking .

Both of our demo models at work and one at another store i have pushed on thr lens pretty hard... hard enough to determine that it would need to be broken by a hard impact ( which would break any camera lens..not just this one. )

Thats not to say that some phones havnt snuck by quality control with lens mounted wrong on the phone making it weak and crack...

I think the latter is a more reasonable and likely scenario of what is going on....

You are right, xda does not have all of the users in the world. But a vast majority of people who use a phone of this calibur are very active on the Internet. So do me a favor... go google search "htc one cracked camera" and see what pulls up. Let me know if it takes you anywhere except back to this thread or to the other thread created by the same OP where he copy pasted the same post.

An actual issue or badly designed phone would be more widespread.

Let this thread die already
[One (M7) General] coupetastic-droid:
I might have found a fix fo those with cracked camera lens and aren't able to return their device for repairs or exchange for whatever reasons.

Some one posted this link http://www.etradesupply.com/oem-htc-one-housing.html in another thread. They have for sale brand new OEM front and aluminium back for the One. I guess they are planing to open up their device. This is not what I'm suggesting.

What I'm suggesting is that by buying this item, you guys can probably just replace the lens itself. It shouldn't be too hard since your lenses are already cracked. I figure you can just pop your broken one out and pop the new glass in, with a lil glue or silicone maybe, to seal it. Worth a shot in my opinion.
[One (M7) General] KMadine:
Another useful 'i dont use a One but I know better than you' posting...... lol

Ok, drop "one" from said google search and you get over 29 million results. Search the same terms, but swap the HTC part with "iphone" for example, under 7 million results.

HTC market-share is small in comparison to Apple, yet 'camera lense' complaints are a ratio of 4 to 1

Oh, you pushed a lense in a shop and it didnt break. I DIDNT push my lense and it DID break!? Could it be a thermal issue? Who knows, mores to the point, who cares!? I am selling my replacement One as brand new sealed, it just doesnt cut it for me unfortunately. If I have to carry it on my person for the next two years, I would expect it to be a little more durable than to last a week.

I am not battling on a global scale here as most of the defenders seem to be, I wish HTC all the best, I really do!

I am an HTC customer, and first impressions are paramount. My customer experience has not been a good one and its over between me and my One!

Thats my first impression based on my own individual consumer experience of the product & no-one can tell me i'm wrong on that! :)
[One (M7) General] clninja:
If its over between you and your one then get out of the one forums. I however am a one owner .. its been ordered and paid for weeks ago ( carrier employees wait longer than regular customer for our phones)

And I havnt just pushed on the lens... I sell these phones daily. I have also talked to my colleagues at other stores snd emailrd our htc reps and NOBODY has heard of this issue
[One (M7) General] ECEXCURSION:
Just wanted to make sure no one else reads too deeply into your assessment as it's not totally valid.. If you google "HTC One" it comes up with not just our phone, but also the HTC One X, One XL, One S, One V and every other variant of the phone.. you can't really make comparisons like that.
[One (M7) General] KMadine:
You seem confused.

I said to remove the word 'One' when Google searching & suggested it was an HTC-wide issue, not a problem exclusive to the One.

So yes, 29mil does include all the HTC models you mentioned, the comparison benchmark 'iPhone' search will include all models too (1st gen, 3G, 3GS, 4, 4S, 5)

---------- Post added at 06:40 PM ---------- Previous post was at 06:35 PM ----------

I must not exist, therefor you need not worry. Good luck with that phone you've yet to use! Lol-ness!!!
[One (M7) General] ECEXCURSION:
Ah, you're right. My mistake.
[One (M7) General] clninja:
Crazy huh? Based off your pic and mine.. it must be an htc problem...
[One (M7) General] Dark Jedi:
Well did a search of iPhone and it had more than HTC did. Guess he is blowing smoke as always.
[One (M7) General] clninja:
So htc has the LEAST amount of hits on google... interesting. .. ya htc lens sucks
[One (M7) General] Dark Jedi:
Looks that way
[One (M7) General] ECEXCURSION:
I got my one from T-Mobile yesterday. I did notice that the camera glass isn't perfectly flat. It's raised slightly on the left side when you look at it from the back. Perhaps placing the phone down too hard on granite will crack the glass.

-my theory

Sent from my HTC One
[One (M7) General] stevedebi:
Mine seems to be perfectly flat.
[One (M7) General] ECEXCURSION:
It's only fractions of a mm, I'm not sure if it protrudes or not.

Sent from my HTC One
[One (M7) General] accord99:
The Google search results for htc cracked camera seem to have dropped to 2.75 million. If it still says 20+ million, click on page 10 and it should give the lower count.

If you also use Google Trends, htc cracked camera doesn't even show up:

www.google.com/trends/explore#q=htc
[One (M7) General] c5satellite2:
Instead of bickering about Google searches, could we get the owners of cracked lenses to provide the beginning of their serial numbers to try to figure out if it was just limited to one production line or batch. Could very well be just a batch of bad glass or poor assembly since it is only happening to a limited amount of people.