yashsingh1/xdaforums huggingface dataset:
[One (M7) General] jakr202:
Same problem, noticed the lens cover was broken yesterday. I have had the phone since 29/03/2013 on contract with 3 UK. Half the time it has been in a HTC hardshell case, never been dropped.

Serial HT33FW

GlobeUK - April 22

jackwu95 - April 23

person via fidelcstrl - April 25

nab195 - April 25

dirtyhamster73 - April 25 - front facing camera on arrival

KMadine - April 27

HarveyTAS - April 27

dark4181 - April 28

teshnit - April 29

dmk123 - April 29

morehands - May 3

craig19904 - May 3

vivanshah - May 7

xiLLeNtz x2 - May 10

jncojoke - May 11

TEKtheMAESTRO - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

levanoza - May 19

AmoebaAstronaut - May 20

fadercrusader - May 21

UberMoogle - May 22

jongie123 - May 24

randychuah - May 25

nitrox1 - May 29

?stevessvt? - May 31

Gadget_Grover - May 28

TheChad72 - May 30

paparis13 - June 1

sherold - June 1

Wilsonium - June 2

EricRKnudson - June 2

?metinagar? - June 2

JamieKitson - June 2

saladbowl831 - June 3

Moenmann - June 3

softei - June 3

timme282 - June 3

beeklaan - June 4

kcolatay - June 5

eironman23 - June 5

NOlightON - June 6

outrage_uk - June 6

soldatosp - June 7

jakr202 - June 10
[One (M7) General] JamieKitson:
Updated List

GlobeUK - April 22

jackwu95 - April 23

person via fidelcstrl - April 25

nab195 - April 25

dirtyhamster73 - April 25 - front facing camera on arrival

KMadine - April 27

HarveyTAS - April 27

dark4181 - April 28

teshnit - April 29

dmk123 - April 29

morehands - May 3

craig19904 - May 3

vivanshah - May 7

xiLLeNtz x2 - May 10

jncojoke - May 11

TEKtheMAESTRO - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

levanoza - May 19

AmoebaAstronaut - May 20

fadercrusader - May 21

UberMoogle - May 22

jongie123 - May 24

randychuah - May 25

nitrox1 - May 29

?stevessvt? - May 31

Gadget_Grover - May 28

TheChad72 - May 30

paparis13 - June 1

sherold - June 1

Wilsonium - June 2

EricRKnudson - June 2

?metinagar? - June 2

JamieKitson - June 2

saladbowl831 - June 3

Moenmann - June 3

softei - June 3

timme282 - June 3

beeklaan - June 4

kcolatay - June 5

eironman23 - June 5

NOlightON - June 6

outrage_uk - June 6

soldatosp - June 7

person via mikeyd85 - June 7

Poongash - June 7

jakr202 - June 10
[One (M7) General] TRuss4420:
Cracked Lens

same thing happened to mine early last week. got it about three weeks ago and haven't dropped it once. i turned it around the other day and my camera lens was cracked. now i have weird fading on the top and bottom of all my photos. best camera i've had on a smartphone until that happened. I hope HTC can stand up and solve this one.
[One (M7) General] stevedebi:
I hope it is glass. Over time plastic tends to change color. Of course, no one is likely to have the One for more than a couple of years anyway, before the battery needs replacing - so maybe it won't have time to fade. But I'm having trouble believing that plastic would crack like that. Depends on the chemical formulation I suppose.

How this thread has me checking my camera lens cover every couple of days!
[One (M7) General] nookienut:
Add me to the HTC One cracked lens list

After owning the HTC one for 3 weeks, I noticed some cracks on the camera lens. The camera has never been dropped, but has been subjected to blows while in my pocket. Some from crawling on the floor, and others from my pocket making contact with other objects. I carried a different brand phone in the exact same manner for 2 years with no issue leading me to belive it was a manufacturer defect. Of course ATT wants me to sent it in to HTC where I experienced the same $90 quote as others on this forum. I have decided to wait until HTC owns up to the problem, or a cheap remedy is made available.
[One (M7) General] Poongash:
HTC One cracked camera lens

I took a couple of big steps yesterday, first I called HTC customer service and spoke with a decent rep (Tennessee location) and right upfront, I asked if he had heard of the cracked camera lens issue and he said yes a couple of times this week and last week also. I asked if HTC made any official statements about it or how they would address the issue, and he said that he had not heard anything as of the time of our call and there was nothing posted on their site. I mentioned the XDA Forum comments by quite a few perplexed HTC One owners all of us admitting that we did not drop, over squeeze or bang the phone into another hard object to the best of our knowledge (he told me that he would also read the blog as he usually does) so I was wondering what is taking HTC so long to come forward and deal with this head on. He said that he would elevate it to his supervisor to handle it.

Then I sent an email to CNET senior editors Brian Bennett and Jessica Dolcourt with the same issue we have all been talking about in this forum, and Jessica replied this morning saying that she would talk to Brian as he was the one that reviewed the HTC One, but she expressed concern.

So now this is really out in the open. My intent is to push HTC to research this issue properly, and find a corrective action step for all as the crack is likely a flaw either in design or materials, and likely not caused by a dropped phone or some other self created damage. This should help HTC be a better company. Look at Toyota and how they handled the Prius sticky accelerator problem back in 2009-10. I have never seen so many new Prius' on the road!! The consumer knows that Toyota was accountable, they stepped up, 'fixed' the problem, making the car safe and have never looked back. HTC can learn from success stories similar to this! We're counting on them!
[One (M7) General] Goliath27:
Awesome! Best of luck Poongash, and I hope the issue gets some light.

I was almost sold on the phone until seeing the lens issue, and have been going through this thread trying to figure out if it was a certain batch or what. I am a Tmobile customer and if it's just the TMobile phones that are effected, I might not buy one.
[One (M7) General] Poongash:
HTC One cracked camera lens

I bought the HTC One at Costco cell kiosk under AT&T (look back at me previous threads around P.60 on this forum) so it may not be the carrier or batch, it might be design or material flaws. I am not an engineer or scientifically trained, but its hard to know what else could cause so many One phones to have the same damage! Its too coincidental.
[One (M7) General] gemini002:
Haha so many red flags went off lol

HTC ONE rooted,S-Off,SuperCid
[One (M7) General] mitchello:
It's a shame than the lens is so large, it just increases the chance of it being damaged.
[One (M7) General] Goliath27:
I tried pressing on one at the T-Mobile store today, hard. No cracking. And I mean hard! Maybe some are defective?
[One (M7) General] sherold:
Based on the info from a earlier post in this thread, I also ordered the HTC EVO repair kit and replaced the lens cover myself. No, it's not a perfect fit, but for me, the crack actually buckled some of the cover under another portion that split and was severely altering photos if there was any form of light source. I'm happy with my $10 quick fix until a more permanent solution presents itself. I also called HTC, but they wouldn't take a claim from me or put me into the system since I wouldn't send my phone in (rely on it too heavily for business).

The lens can be pried out from the back with a very sharp utility knife with little effort. I had the repair done in less than 5 minutes. My lens was definitely plastic, and while playing with it once I had it replaced, was also extremely brittle. It took very little force to break it into several smaller pieces just to see what I was up against.
[One (M7) General] Quis89:
Oooor maybe you should all just get a case. There's no manufacturer flaw. We knew the position of the lens when we bought the phone.

I bought a case to prevent any issues... You all should do the same..
[One (M7) General] randychuah:
Sherold, possible to share a pic or two on how it looks like after the replacement ?
[One (M7) General] ECEXCURSION:
A lot of cases leave the lense exposed still.

Sent from my HTC One
[One (M7) General] MK SHOP:
I just had the same issue happen to my HTC One. I purchased the phone a little over two weeks ago at an AT&T Corporate Store. Happened sometime in the last two day, I removed the phone from my pocket earlier and noticed several cracks radiating from the left side of the lens cover. I am positive that there was no impact damage to the phone what so ever. I made an account on this site after seeing so many people having the same issue and seeing other people who have not had this happen to them wave this off as user damage. This is defiantly a legitimate issue. I plan on going back to the AT&T store and try to get it exchanged for a new one. If that doesn't work I will be calling HTC and go from there. While I have no complaints of this phone so far there is defiantly an issue that affects the integrity of the lens. My serial number is HT351W. I will keep everyone informed on the status but will be at least this weekend before I can try to resolve the issue as I am out of town for work. Thank you everyone who has provided constructive input on the situation.
[One (M7) General] nuts77:
hello all,

I'm happy owner of a One since 4 weeks, no lens issue so far but after following this thread for a couple of weeks I thought I'd just suggest an idea. To make things clear, I'm not questioning the issue, nor having a clue if this is really a design flaw but just want to give my feedback from what I've been reading.

It seems the cracked lens have all (or mostly) been broken without shock, or being dropped. Still, there MUST be a root cause to the rupture of the lens, and we should try to identify it first if we want to solve the issue (I agree it should be HTC's job - even if the point of XDA communities is not waiting for manufacturers to take care of our problems!). My best guess would be dimensional tolerances and stresses applied on the lens & case due to dilatation... But still I'm just guessing. What would be interesting, maybe, is to know if failed phones have been exposed to quick temperature drops/increase?

Anyway, in my point - a good and constructive output to this thread - in addition to contacting HTC and or other media to make them react - would be to propose & build a tutorial for easy, cheap repair (including links on where to buy a spare lens and compatible glu - I'm pretty sure this can be found quite easily). I'll start looking for information on materials and what type of glu would fit best for this application. Any help is welcome, if some people have knowledge in materials & design.

Good luck to everyone having issues in their requests to have their device exchanged.

Cheers!
[One (M7) General] homeslice976:
It looks like the rear housing comes with the camera lens cover. Found it here (http://www.etradesupply.com/oem-htc-one-rear-housing.html) for $29.79.

A) I know this doesn't solve the fact that HTC needs to own up to what APPEARS to be a design/material flaw

B) I've seen/read that disassembling the One is not an easy task, so unfortunately this would be a more difficult fix then just swapping a lens cover (and will also probably break a Warranty sticker of some sort along the way)

It's also been reported (link) that an EVO replacement lens cover works, but isn't a perfect fit (these can be found cheap (http://www.amazon.com/Original-Genuine-Surrounding-Replace-Replacement/dp/B004W1IYOC))

I also found this (http://www.parts4repair.com/camera-cover-for-htc-one-m7/), however the picture doesn't reflect an M7 part - so I don't know if it's an incorrect picture, and is actually the lens cover, or if it's not supposed to be there.
[One (M7) General] ridearoundsolo:
My local tmobile store sold me one with the sim hole all jacked up then I accidentally scratched the screen and got a free exchange but my new one has the top gap between metal front and phone
[One (M7) General] Quis89:
And there's always a bunch of idiots who blame their misfortune on a manufacturer. Get a case... My Otterbox recesses the lens thus preventing damage as shown in those pics you directed me to.

And thanks for the congrats on being "that guy with no lens issues"...
[One (M7) General] ataft:
Lolol, seriously, if you aren't going to familiarize yourself with the the issue, don't join in the discussion.
[One (M7) General] Quis89:
The issue of lenses somehow cracking with no pressure or drop?
[One (M7) General] sherold:
Most certainly... (Remove the spaces in the links below)

umbraworks .com /personal/images/HTC_One_Top.jpg

umbraworks .com /personal/images/HTC_One_Side.jpg

If you zoom into the first picture, you'll see my entry point around the white ring between the M and E. There is also some glue residue inside the replacement from holding the black 8.0 megapixel ring to the glass, but is not in the focal range of the actual lens. Also, my phone sits in a case so REALLY attracts dirt, so all the specs you see beyond the small entry point nick, are just dirt/dust. I cleaned it the instant I noticed after zooming in.

Again, this is absolutely temporary until glass of the proper size becomes available, but for now, I can take photos that don't get distorted.
[One (M7) General] randombirt:
Lol something makes it crack, temperature change, direct sunlight, maybe even overheating, i dunno but something you guys have in common has made it crack. Stop blaming manufacturer and get your heads together to figure out what it is to prevent others having the same misfortune.
[One (M7) General] homeslice976:
If temp change, direct sunlight, heat, etc is the cause, this is a flaw in design/testing/qc (manufacturer)
[One (M7) General] Quis89:
So I'm expected to go through 65 pages of this mess? The first few pages have people saying the same thing... Get a case. Now people are throwing out temperature and heating reasons for a lens to mysteriously cracking? There's no design flaw... You people have done something to your phones and now you're looking for a scapegoat.

And I'd rather be the "hey I can do that... Here hold my phone so my lens doesn't crack" guy...
[One (M7) General] homeslice976:
If you're going to be this vocal, yes, that's exactly what's expected. Congrats that yours hasn't cracked. This thread isn't for people whos haven't cracked, it's for those of us whos have (or anyone willing to offer CONSTRUCTIVE feedback). I won't say with 100% certainty that something I did wasn't the cause, but it's been in a case since day 1 and treated better than any smartphone I've ever owned, but still ended up with a Y shaped crack..something that's never happened on any device I've ever owned (which have been beaten up pretty badly)
[One (M7) General] Goliath27:
Still loading the pics, wow that takes forever
[One (M7) General] ataft:
I'll agree that it is a lot to go through, but to come here and join the discussion by calling people idiots for thinking the manufacturer is in someway at fault is not the best way to introduce yourself. It is obvious to those who have followed this that you haven't caught up on the posts by those reporting failures (I'm actually not one of them, but I won't come here and treat others like they are irresponsible children because it hasn't happened to me).

Either way, something is happening. We don't know what it is yet, but I have never seen this happen in a phone before to this degree. Many people have reported failures and, after following this thread closely, I am unsure if I can fully prevent this myself.

The best guess I have is that HTC made the opening on the back too large and did not use a strong enough material for the cover. Should HTC charge $90 to repair this, or should they be swapping the plastic for something stronger for free? Failure rate will determine that. At the moment, there is already a large list of people here reporting the failure. With basic reasoning, it should be clear to most people that there are many people not on xda who are also experiencing failures.

I believe one of two things will happen. HTC will address this as a warranty issue, or they will make available replacement lens covers. Either way, it will be an admission, to some degree, that there is something in the design that leads to this failure.
[One (M7) General] Quis89:
That's ridiculous. I'm not reading 65 pages of "i had a case and I swear I don't know what happened"! Things happen. The first few pages of pics had puncture holes. The few with cases had deep scratches or cracks with no puncture as though they've been dropped down too hard on the back. The severity of damage differed from those with cases to those without. Coincidence?

---------- Post added at 07:41 PM ---------- Previous post was at 07:39 PM ----------

I didn't join a discussion calling anyone and idiot... I joined the discussion telling people to get a case. The word idiot was thrown out after my initial post to which I replied back in the same manner.
[One (M7) General] sherold:
Sorry... Was doing some editing on the family vacation photos and export settings were set super high. I've resized.
[One (M7) General] ataft:
Anyway, neither of us have broken lens covers. Maybe we should both let this thread be for now. What do you say?
[One (M7) General] NxNW:
Somehow I clicked thanks on your post even though I totally disagree. You're welcome. Edit - I was going to say more but there's no point..
[One (M7) General] EricRKnudson:
Replying to a 60+ page discussion on a still unresolved common deficiency in the phone by suggesting we all get cases is calling us all stupid. You didn't bring anything new to the discussion but I'd rather not argue, anyone still insisting that we all inflicted the damage will not have their minds changed. Also to the guy who suggested that we all put our heads together for a common culprit, a $600 device should not fall apart at the hands of reasonable temp change or sunlight. We are from various parts of the world, with various weather conditions and bought our phones from several different retailers and phone companies. The only commonality is a seeming trend with batch numbers.
[One (M7) General] soldatosp:
teelaeh the

here's the link to my cracked camera...as I posted on facebook...(remove the spaces in the link below)

facebook .com/ photo.php?fbid=10151491931563602&set=o.101063233083&type=1&theater&notif_t=photo_comment
[One (M7) General] stanglifemike:
Just saw this thread on the front page of the XDA when I opened the app, so thought I would see what's going on.

I am amazed at people saying that this is not a design flaw, and that having a case on the phone will prevent this from happening!!! The people saying that are either incompetent, very very young, or have never owned more than 1 mobile phone in their lives! I've been a member in XDA for years, and I've NEVER seen an issue this widespread on a single device! There is obviously something wrong with the phone, not the user!! Hate this is happening to all of you One owners!! Also hate this is happening to HTC, as I'm already worried about their future!! I've bought noting but HTC for 7 years now, until just recently. HTC is by far my favorite Android manufacturer and I'm hoping that they rise again, but I'm really worried now with the many issues that the One is having so soon after its release. Not good for HTC at all!!!!

SwiftKey'ed from my White Sprint Note 2 using XDA Premium
[One (M7) General] Poongash:
HTC One cracked camera glass. Another build quality issue

Just a couple of thoughts to pass along to those reading along on this thread...

I am an avid reader of this forum, initially because I wanted to find a blog that had input for other people who have the same 'fluke' cracked camera glass issue that I had experienced. And did I ever find them in here!! So many others that it is way too big a coincidence to know that we did something erratic to cause the crack. I dare not assume we all had something to do with breaking it! This is a design flaw (either materials or build or both) all the way. Everyone who wrote about the cracked lens in this forum all said the same thing the same way!!

So I'm the guy who called HTC customer service and voiced my concerns with a couple of phone reps to the point where I would not get off the call until they told me that they would elevate my concerns up to the supervisory level.

I'm also the guy who wrote emails to CNET senior editors Brian Bennett and Jessica Dolcourt yesterday, complaining about the cracked camera lens and asked them to organize a team to look into it ASAP and report on it quickly. I referred each of them to this forum. BTW Brian Bennett was one of the people I listened to (see his CNET Youtube if you're interested) telling us how great the HTC One phone is. So I followed his and several other recommendations and then bought mine and one for my wife. Its as good as they say, great smartphone! I really like the HTC One!

However, we should also realized that there are problems at the HTC senior corporate level which are likely trickling all the way down to the grass roots level workers such as customer service reps, product and repair teams, and the sellers of HTC One phones, and that is likely causing us to be held at bay. That is probably the reason we're all over eachother in this forum and attacking eachother, rather than focusing on the reall issue, a flaw that is likely known and HTC has not stepped up and taken full responsibility for it.

Please click on this recent news link article to see the problems at HTC, this might give you a better understanding of their inept approach to stepping forward to date...

http://www.digitaltrends.com/mobile/htc-employees-told-to-just-quit-by-former-manager/

Whoever still remains in management level at HTC is likely lower level employees that have not been trained or groomed as managers, and that could be the tip of the iceberg of why we are not seeing a faster fix forthcoming from HTC leadership. (In other words, they are in disaaray at the top of their pyramid, so something like a design flaw is furthest thing from their mind...unfortuantely for all of us with a cracked lens!!) And likely the people that knew about the flaw, have left! C'mon, you have to see this...!!

So something to think about, and reflect on.

Again, let's see if HTC can step up to the plate and take responsibility quickly. After all I still have 23 months remaining in my AT&T contract with this phone (out of 24 months!), and I do not want to have to replace the lens again during that period!! (I suspect many of you are in the same boat)!
[One (M7) General] pandaball:
Thread cleaned *again*. If you have nothing to contribute, the least one could do is to avoid posting anything.

Edited to add: if you're encountering any trolls or personal attacks, language etc, use the report button. No point confronting the user here.
[One (M7) General] randombirt:
Ok so how many of the people affected by this have sent their device in for repair? Those of you that did what was htc's stance? And can we get a pic of each cracked lens to compare?

Oh also did any of you place your phone on the dash of your car or a windowsill prior to noticing damage?
[One (M7) General] soldatosp:
It's frustrating!!!!

it's already day 7(!!!) since I posted the photo of my cracked camera at HTC's facebook

They said that they would get back to me but I had no response since then...!!!