yashsingh1/xdaforums huggingface dataset:
[One (M7) General] TEKtheMAESTRO:
its been nearly a year of the htc one being out and htc still says theyve "never heard of this problem." they literally ignored it all the way up until the next model came out. swept us under a rug.

its really a shame. the HTC One is an excellent device. Best phone ive ever owned with the exception of the camera. the camera doesnt even take as good a picture as my HTC MyTouch4g Slide from tmobile. Not only does the camera quality leave much to be desired, but they never fixed the issues that they DID know about. have any of you guys actually tried to use the slow motion? Look at the quality of the video when u do... its pathetic.

and physically the camera is busted as well. Besides all 100+ pages of this thread of users whos lenses cracked on their own, users whos lenses DIDNT crack...still suffer from purple all over the pictures. my pictures have purple on the top and bottom regardless of lighting conditions or the phones temperature. and of course...htc wont fix it because the lens is cracked.

not only is htc not helping us with cracked lenses, but theyve actually raised the price of the repair from $90 to $120. Im sorry, but this will be the last HTC product I ever own. A company that doesnt stand behind their product shouldn't be in business. I hope the rest of you guys fair better than I did, and if not, lets all jump ship to a company that gives a damn.
[One (M7) General] muayyadf1:
Well, not all service centers are the same. HTC knows the issue and it is fixing red tint. Depends on your location and services provided.
[One (M7) General] LavLab:
Did you get this? Did it work out? Mine is cracked too, so I'm looking for a solution. Thanks.

LāvLab / HostileSlothRecords
[One (M7) General] TEKtheMAESTRO:
theyre not fixing that tint if your camera lens is cracked, which is the purpose of this thread. so im stuck in all ways. I'm not even motivated to replace the lens myself, because that voids the warranty (although technically its voided by the crack to begin with) and they STILL wouldnt fix the tint issue. htc just doesnt care. and theyre even repairing cracked SCREENS free of charge for anyone whos purchased since last month on. SCREENS. so they can afford to replace a 5 inch super LCD SCREEN for free, but charge $120 for the 1/2 inch camera LENS on the back? **** them, **** them, **** H.T.C.
[One (M7) General] DonKaio:
no problems here

Having no problems with broke camera lenses, but then again, Im using a very subtile case by Nillkin.

I found myself liking those backcases very much, bescause it preserves the value of the phone by not letting it age so fast ;)
[One (M7) General] sheppy1:
I had the cracked camera lens issue while away on holiday, assuming it was the heat or the altitude from the plane. Either way I reported this issue to HTC and got nowhere, they claimed it wasn't a known fault and wanted to charge me around £80 to fix the issue. I looked on eBay for a replacement lens cover and came across this one:

http://www.ebay.co.uk/itm/111415027315?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

It came in less than 2 weeks and when it arrived I proceeded to remove the cracked one with a pair of tweezers, I then remove the left over sticky goo from inside the camera lens hole which was now in my phone. After that I peeled away the replacement lens from the protective film it was on, dropped it into the hole and voila! Looks as good as the day I bought it. Cost me less than £5 and too around 1 minute to fix :)
[One (M7) General] paul_59:
I didn't realise that the sale of goods act (UK consumer legislation) covers damage caused accidentally, my understanding was that goods should be of satisfactory quality, fit for purpose and match their description.

Furthermore my understanding is that if the purchaser has damaged the goods then there is no right of redress.

Have I misunderstood ?
[One (M7) General] dark4181:
Another broken camera glass here. I've had mine for a week, in an Otterbox commuter the ENTIRE time. Just looked at it this morning and it was broken. I know it wasn't broken 2 days ago, but I dunno when it happened. I don't put anything else in my pocket with it, I haven't dropped it, I'm not rough with it at all.
[One (M7) General] HarveyTAS:
Agree with above... from my experience the lens cracked all on it's on under an otterbox case. It was known good 20 mins earlier, it only had sunshine touch the lens cover in the 20 mins that it went from fine to cracked. I like HTC, my last phone was an Evo 3d, which was a great phone. I posted here because I saw other people with inexplicable camera damage, not to start some Sammy / HTC war. I will take my phone into Rogers (Carrier) and fight for a repair / replacement. I will let you all know how that goes.

If I didn't have my phone in a tank of a case or was holding / carrying it during a risky activity I could have chocked it up to impact damage. As I said... believe me or not... my phone was in my hand in fine condition, I placed it on the dash of my car for 20 mins... when I removed it from the car the camera was cracked. The phone was only streaming music from songza to my Bluetooth speaker at the time. It never left my sight or got bumped or dropped in any way.

The goal is not start stupid fanboy wars, the point is to get a gauge on whether or not my repaired / replacement phone will have the same fate someday. It could be the black otterbox case causing the heat swell and subsequent damage, either way I expect more from a flagship device from a long time player in the mobile industry. Makes me curious about that white separation above the camera, maybe that was to reduce pressure on the lens. Either way I am hoping this is isolated, because I have every intension of using this phone for the next 2 years+.
[One (M7) General] CocheseUGA:
As a lawyer, you should also know that consumer protection laws aren't the same everywhere.
[One (M7) General] jntdroid:
Seems reasonable to me. Maybe I'm off... :)
[One (M7) General] dirtyhamster73:
I've had Asurion for about 4 yrs and I haven't had to put in a claim once. If someone has to make more than one in a year then something is wrong. Imo.
[One (M7) General] KMadine:
That puts the lense fatality tally at 7 so far, in a matter of days and thats just a small segment of One users that post on the likes of this forum.

Have a look at the image, the lense isnt just cracked or shattered in situ like a laminated screen would be after a break, the plastic is flexed and distorted after the breakage, indicating how thin and flexible the material is. Now, I'm no engineer, but would it not have been obvious to either reduce the size of the camera hole in the alloy (the actual plastic disc has a black ring round the outside and a 3mm transparent hole for the cam), or use a better quality material to bridge such a large gap?
[One (M7) General] HarveyTAS:
Maybe not an all out epidemic by any stretch of he imagination, but there is a problem here. I wonder if all of the batches use this same material on the lens cover, or if they decided to switch to a cheaper cover to save a couple cents in the manufacturing. That pick definitely looks like the material warped from heat or pressure... not an impact.
[One (M7) General] gruuvin:
This is not a problem with manufacturing as much as it is a problem with design. Some of you people are jaded, refusing to ascribe blame to poor design and trying to convince us that most other company's devices should have the same problems as this simply because the came from the same manufacturing plant/company. I am a design engineer, and my designs went into manufacturing. I have inspected the quality of some products that companies I've worked for had come out of manufacturing. Yes there are a such things as good designs gone bad due to manufacturing process foul ups, but this is not that. This is a poor choice in design, and it is quite obvious by the numerous reports of very thin material for the area it covers and by that last picture showing it well.

These are the reasons I would not be an early adopter (or fanboy) of a product during its initial release -- especially from a company that is becoming known to make some stupid moves lately.

And it is pretty silly to see people in these forums act like it's a 'members only' club. It's just a phone, people! We are all members of the human race, and we are all spectators and consumers of products that are all flawed, some better than others. Nothing wrong with voicing an opinion on whether something is better than another. Quit being such religious zealots about phones!!! It makes some of you lose all objectivity and credibility!
[One (M7) General] dobknobby:
Ok so now its becoming common. Maybe someone should make a partition. . . Could everyone List there SERIAL numbers on here to see if its down to a Batch?

Ive tested this on both of mine, put quite a bit of presure on with my finger, yes i can feel it flex, obvious because its plastic. However. . . i didnt push too hard that it would break.

Actually, ill create a new thread for everyone to post there serial numbers to find out. . . .http://xdaforums.com/showthread.php?p=40815790#post40815790

Please get posting.
[One (M7) General] muuu:
The One X has a plastic lens, and I haven't heard about any of them cracking. But it can scratch easily.

On the other hand, the iPhone5 changed to a sapphire lens. It's very hard to scratch(You need a something like a diamond).

And now HTC chose very thin plastic for the One... ffs get in the game.

Why on earth they didn't just use glass or a thicker plastic boggles me.

My One is in the mail and I'll get in a day or two.
[One (M7) General] edub186:
To all having "problems". Take the phone back and grab a Sammy. It's out and available to buy. Have fun. You want have any more "problems" from a phone again.

Not all of us are having this problem. It's just your defected devices. Now the seven or 8 of you go and get your phone's fixed and live another day. It's not like you're stuck with it
[One (M7) General] coupetastic-droid:
What I'm still tripping about is that the OP's camera lens is the only lens that looks like glass. The other 2 photos look like it has a plastic camera lens. So now I'm wondering if some are glass lens and some plastic.
[One (M7) General] muayyadf1:
Wait for 1 week and see what S4 forums say!

---------- Post added at 03:24 PM ---------- Previous post was at 03:22 PM ----------

I phone5 lens causes sunny pictures to encounter unwanted purple color in pictures. So here is the trade off.
[One (M7) General] konsensei:
I've got mine for a week, from Rogers, and it has been okay so far, I think mine has glass lens cover

OP's pic seemed like the glass cracked while the others seemed plastic punctured.

Now the glass could be cracked by differences in heat and pressure, which could make sense if the phone is in your pocket, getting all the body heat and then suddenly exposed to cold air. If this is indeed what happened, it just means the glass is cheap.

If the lens cover was plastic. Based on the 2 pictures I saw, the plastic is very thin, and seemed it was punctured. I dont doubt people about being careful with their new phone, but you dont need a lot of force (especially with pointy sources) to poke a small hole in a tense plastic. Why choosing plastic is out of my imagination.

Overall, if your lens cover actually got cracked/punctured, its probably the poor choice of materials in manufacturing.

Whatever the case is, just be extra careful. Take a small piece of screen protector and put it on top of the lens cover could reduce the heating issue or reduce the impact.
[One (M7) General] jeeptrash:
Mine is plastic, I tested the very edge of it and it scratches very easily. Now to figure out how to cut a perfect small circle out of a screen protector....:rolleyes:
[One (M7) General] Porcelina:
I wonder if the liquid protector spray could work on the lens? I remember reading about a spray a while ago, and found this on pocketnow: http://www.phonearena.com/news/Dynaflo-LIQUID-ARMOR-Screen-Protector-hands-on_id35486
[One (M7) General] Varekai:
I have that Dynaflo, got it back when I bought my Nexus 10 when it first released and immediately applied it to the phones screen and the back camera lens before I knew there was a cracking problem. Needless to say I haven't had an issues, nor will I go testing it either tho.
[One (M7) General] kitch9:
Glass breaks on impact?

Surely not?

You only have to look at the OP's thread title to think this could be a troll thread.
[One (M7) General] Rick_1995:
Been using a one since last week, dropped it twice from my pocket (about 2~3 ft). No damage so-far (w/o case/cover).

And I find it extremely odd that you just joined xda, this is your first post, you misspelled knowledgeable and present yourself as a lawyer, Are you trying to provide unwarranted legal advice ? In that case I have some bad news for you, It's against the laws in my state of residence and I am entitled to sue you.

Indeed.

Why else would you just join xda, go to htc one sub-forum, post advice against buying an htc one without any proof regarding the flaws you state (I'd love to see a video of someone cracking a camera lens by a mere nudge). All the while using an apple iphone.
[One (M7) General] KMadine:
I have indeed emailed one of the YouTube drop testers to make that very video! Great minds, eh? :)
[One (M7) General] Jme369:
So to summarise, glass breaks if it gets hit. This thread needs closing.
[One (M7) General] CiDhed:
You are a douche. You have no right to walk into a store and damage stuff. I hope you get caught.

Kids these days...
[One (M7) General] Dark Jedi:
well like we said in the Air Force you can't fix stupid.
[One (M7) General] HarveyTAS:
I don't care why this thread was opened, troll or not... in the end I have the issue listed here along with 8 others at this point.

The phone is a phone, not some religious deity, so just calm down. You need to spend some time outside of yours moms basement and realize that the products we love sometimes have problems. It's better to be aware of these issues, then to try and pretend everything is perfect.

In my case, the camera broke without an impact of any kind, so stop telling people they broke their lenses through physical damage. Until you show up with my CSI kit and examine it yourself you can go bother someone else.

The number of phones with issues, does seem small for the number they likely sold so far which leads me to believe there is either material or manufacturing differences in the phones. Give it some time and I am sure we will all find out if the problem is an actual design flaw or a victim of rushing to mass production. First run is always a risk.

For all of you debating if this other guy is a lawyer or some apple / Sammy fanboy, please move on... if you don't have this issue with your one move on to another forum thread.
[One (M7) General] Dark Jedi:
OK take a piece of glass and drop something on it and you can reproduce most of what people has posted. even plastic acts different between heat and impact. for it to be thermal expansion to crack it. you would have to place it in the freezer then place it in an oven that's 400f to make glass shatter. gradual increase in heat or cold gives the item time to adjust to the temp. also take in to account the phone generates heat also which is soaked up all over the phone.

sure there might be a bad batch of lenses but many I see looks like an impact on the lens and could be someone without noticing they place their phone in the same pocket with their keys.
[One (M7) General] KMadine:
Funny you should say that, I work in retail & sell cars. I have indeed had people try and pull pieces off the car to test them out before deciding to purchase and why wouldnt they? In fact, one manufacturer encouraged us, as part of our product presentation, to beat panels and headlights, slam doors, sit on open tail-gates etc, to show how well they were manufactured to be durable, usable in day-to-day life and resist any minor accidental damage that you care to throw at them. I suppose thats the difference here, confidence in a product and design.

A lot of you guys are jumping to the defense of the phone, have you actually held one yet?? lol

Get one, place an ping-pong ball over the cam, press and see if you can make an indent in the ball without writing your lense off. Hell, use a grape, its softer!!

You wont do it, because you KNOW the phone will break, and thats just pitiful, in a product that should be built to be carried daily for the 24 months that most contracts are now!! lol
[One (M7) General] CiDhed:
Hello, other person who joined this month. I work for a large dealership chain. Never have I heard manufactures encourage abuse which would scale up to smacking the headlight with a hammer. Forcefully pushing your thumbnail into the lens is abuse. Troll on.
[One (M7) General] jotha:
I cleaned this therad a bit. If some ppl can't behave, we might have to hand out some vacancies, I guess...

Edit: Please stop answering to trolling posts. It doesn't help anybody.
[One (M7) General] Dark Jedi:
I use to own a thunderbolt plagued with the power and volume buttons recessing in to the case to the point where it made the phones unusable. Mine and many others didn't have this problem. With this one phone being so popular and xda being such a large forum and you talk about how flimsy and easy it is to break the lens and to be able to do it quickly. Its amazing there are so few who are posting damage to it on xda. So either these people are hiding or maybe a bad batch got out and you and a few unlucky souls got stuck with the bad ones or another one is you wasn't as careful with it as you lead on to be. No way to prove the last so its more just a bad batch of phones I hope. As it seems some are glass and some are plastic. They might have been test beds that made it out. It happens from time to time.

This reminds me of when the bolt came out Verizon got a bad batch of 4g sim cards. Bad quality happens but it seems so far you and the others are in the minority with what happens. I know you're upset about it but let HTC try and figure it out. They should make good on it. Only thing they don't make good is android updates lol.
[One (M7) General] teshnit:
omg thank god other people have noticed this, my camera lens has a crack in it, and i have been so safe with the phone, its pristine minus this! I've still got a few days to go get it changed no quibbles, thank god, bet it happens again though if its a systematic fault with the glass lens
[One (M7) General] HarveyTAS:
Yes, you are not the first... 9th!? In this thread.

Like I said... it can't be super widespread, but there is a problem with at least some HTC Ones.

Do you know a very close approximation of when the damage occurred? Do you have a case of any kind?

My theory is that heat may cause the aluminum to expand and potentially crush the lens from the sides. Was your phone being used heavily or was it in a warm environment? Mine was sitting in the sun for about 20 mins... on the dash of my car.

What carrier? Mine is from Rogers in Canada.
[One (M7) General] CiDhed:
Wow, they all joined just to post in this thread! Crazy how people who have been on this forum for a while don't have cracked camera lenses.
[One (M7) General] edub186:
Where are the pics?
[One (M7) General] dobknobby:
I was just thinking the same thing. . . 9-10 people its happened to. Only 2-4 pics?

There is another post to try to find out if its batch related. . . But nobody has posted :crying: Im guessing there just really unfortunate people. . .

Clicky
[One (M7) General] NxNW:
Way to suggest that your thread is so important it should be stickied.

tip: if anyone who stumbles across this thread and has a real issue with their phone and is discussing it here in good faith, be mindful of inadvertently giving the impression you are being paid to post about it.

For those of you who just want to hurt HTC, you'll be more persuasive if you try not to sound so eager.
[One (M7) General] HarveyTAS:
I joined because I found this thread on Google, is doesn't take a friggin genius to think that maybe that's where the rest of these people came from?

The question isn't why people with broken lenses would come here, it's why idiots like you come here when you don't.

I only joined to get some background on my problem, and after seeing how people with legitimate problems are treated on here... I am pretty sure I won't be wasting much time posting here.

Everybody screams troll back and forth instead of actually trying to gather information about what is being discussed. An HTC One has a potential issue, that's a normal thing... it doesn't mean it sucks or that you should buy sam or apple. If you have the word troll in almost every response you post, then maybe you should realize you are the biggest troll of all.

Lets have posts from the people who actually have the issue.
[One (M7) General] CiDhed:
http://phandroid.com/2013/04/17/samsung-vs-htc/

Back on topic, for those of you that do have the problem and didn't push your nail into it, can you pop the old lens cover out? It may be somewhat replaceable.
[One (M7) General] vegetaleb:
Funny how this topic appeared the day the sgs4 went out in the market ;)
[One (M7) General] Rick_1995:
You just took words off my tongue. Quite an interesting pattern.

9 lens breaks so far, no one with a video or a proper explanation besides "bu1ld quality s*cks!11! Don't buy this phone!", only two photos wherein one of the lens appears to be glass while the other appears to be plastic and as you just noticed, All of them joined xda just to report this "issue" by finding this thread through google instead of reporting this to the customer service reps at htc or (their respective) carriers asap.

If you ask me, this sounds frighteningly similar to the "samsung paying students to write bad things about it's competitors" case.
[One (M7) General] vegetaleb:
Yep even the photos look like photoshoped.

Time for mods to do something
[One (M7) General] KMadine:
lol o dear me!! :)
[One (M7) General] CocheseUGA:
Anyone, besides the OP, had this issue who has been on the forum for more than fifteen minutes?
[One (M7) General] bob13bob:
it's still early and premature to assume these posts are false. We'll see if there's a problem and how widespread it is when more people receive their phones. I get mine tomorrow. I hope there's not a camera glass problem, but I get the feeling there is.
[One (M7) General] GlobeUK:
Here: http://xdaforums.com/showthread.php?t=2246265
[One (M7) General] CocheseUGA:
Perhaps you didn't understand the question.
[One (M7) General] muayyadf1:
:D
[One (M7) General] dmk123:
Just to confirm mine has also cracked lens, and it was due to be sent back for design build issues anyway and then this went and happend, i do take care of all my phones never happend before and out of nowhere cracked lens cover :/
[One (M7) General] KMadine:
I am going to try to really simplify this.

I buy a phone, it breaks. I am disappointment at the breakage, I google the symptoms to find this relative forum entry as no.1 result of the search, so I register to contribute to an online log of the instances.

I worry about the world and how sad and lonely some people's lives must be, when they read such simple threads and have to conclude that its a conspiricy by the opposing phone companies, who have hired a team to tarnish the rep of a competitor's phone by breaking it and posting the problem online.

Who's your money on to be behind this one? Obama? The FBI? North Korea? Hitler? Simon Cowell?

God help us all!!!! but lol to the challengers, its QUALITY ENTERTAINMENT for me, i swear!!! :)