yashsingh1/xdaforums huggingface dataset:
[One (M7) General] kcchen:
笨蛋...

Nice parting signature... see you later,屁股洞 (Poongash).

:)
[One (M7) General] draftbeer89:
Several causes

there could be several causes why this happened, it could be the temperature or maybe you accidentally slammed your phone on a hard surface.
[One (M7) General] IE-coRe:
Hey, I received my HTC One last Monday so it's not even a week old and I treated it like a baby, I always used a case, it never smashed against any hard surface. Today I took I out of the case just to clean it and enjoy it's beauty and the goddamn camera lense is cracked!! How can that happen? Is there really no way to solve this problem with warranty?

My phone also has gapes but I decided to live with them.
[One (M7) General] Tinderbox (UK):
Everytime i read one of these story`s, i am frightened to look at the H1`s lens in case it is broken. :eek:

John.
[One (M7) General] mixbox360:
Ups I did it! but for good reasons!

Well, tempted by the bad posts about camera glass quality I moved today to a shop near my town, and decided to make a "test-for-choose" between the HTC One and the LG Optimus G (yes I know lot of people are now in the G+ and newest versions but here in Mexico it`s a new device) well I taked the risk, "tested" the camera glass of the HTC and pressed it up... know what?... well... the glass didn`t broken! but is to big in comparition with others, maybe the shape helps, well in the Idol Touch Ultra from my wife that glass is totally exposed even in a weird "squared protuberance", it feels really hard and the HTC One's glass feels soft with pressure, now here is a question: how can the Gods and the Universe explain those drop test videos?, it seem on those ones that the camera glass is not damaged, even with hammer test in one video and 4 hard dropes in other one... very strange but definetly the ONE feels better in hands than the LG or Nexus so I will try my first HTC device maybe end of August (waiting for new devices anounced, maybe change my mind and no... I wil not "test" like this one all of them...).

- Drop test video: http://www.youtube.com/watch?v=KwE9PGDnlvs

- Hammer test video: http://www.youtube.com/watch?v=VVNI9Kflqw4

And... not a fanboy here, I'm using rite now Xperia U because my Ace is death, sold my Nokia 710 (for me windows phone does not fit me) and this one was from my wife but she earned the Idol Ultra so... no married with brands... just like good phones and this time I wanna earn a High one like HTC or Nexus (yes... also Nexus 4 is new in Mexico).

Sorry for bad english.
[One (M7) General] Tinderbox (UK):
There is a company that makes stick on glass filters for camera that don't have filter threads, they come stuck to a guide and you just align it up and stick it to the original lens, they are called "DC PRO DEFENSE FILTER" they are only 0.5mm thick.

If enough people wanted them i am sure they would make one to the HTC ONE M7

John.
[One (M7) General] gee2012:
I have a solid case (Trident Aegus) for my One to protect it and it is still in mint condition. This phone is too fragile (soft aluminium) imo to go without it. Don`t complain if you scratched the outer casing or something similar (cracking the lense) if you don`t use a case, you could have prevented it. Just my 2 cents :p
[One (M7) General] vegetaleb:
Even with the double flip from HTC I am getting chipping on the right corners because the cover is not 100% covering them all the time. The One is like a ferrari that it's metal body can be harmed by the road's dust :crying:
[One (M7) General] Tinderbox (UK):
I bought one of these flip covers from amazon, it`s very strong and covers all the corners.

http://www.amazon.co.uk/gp/product/B00BW0VJZ2/ref=oh_details_o02_s00_i00?ie=UTF8&psc=1

John.
[One (M7) General] IE-coRe:
I have that one. Used it from the beginning on. But my camera glass is broken now :(
[One (M7) General] Tinderbox (UK):
Must be Gremlins breaking all these camera lenses, i think we need CSI on the case.

John.
[One (M7) General] Grand_Goblin:
I have same problems, I've never dropped my ONE but theres a scratch on camera glass.. maybe it was scratched when vibrating on the table..

Plus, I got two deadpixel.. in less then a month I bought it..

Still finding a proper RUU's to get the S-ON back
[One (M7) General] BenPope:
My lens is scratched from putting it on my pocket with my One X, damn that camera bezel is sharp. I'm a fool.
[One (M7) General] Poongash:
...but made you flinch!! That's all I wanted to see...!!
[One (M7) General] MiltonBx:
I just bought the HTC one for Sprint this friday from Bestbuy. 2 days later on sunday I find the camera lens crack I didn't drop the phone at all. I did notice that it was overheating than usual compare to other phones I owned. Can anybody advise what should I do? Since I only had the phone for only 2 days.
[One (M7) General] monkeypaws:
Go to sprint and tell them what happened.
[One (M7) General] kcchen:
I've sent you a PM... rather than clutter the thread.
[One (M7) General] syryanyang:
I've almost always had a case on and the glass is still cracked.

Now it feels so much more comfortable without the case.
[One (M7) General] mixbox360:
Well asked to my local htc importer directly and here is the answer they give me :

"Buenas noches, hemos vendido en 3 meses más de 250 equipos, de los cuales solamente uno presentó un fallo y era en el software, el cual se lo reemplazó la garantía inmediatamente..."

Is spanish but basically says that they have been sold in last 3 monts 250 units and only one has a software issue and warranty police covered it and replaced the phone immediatly, never mentioned issue with glass camera, so for me... will be my very best birthday with a new brand HTC One. Thanks for this tread is always usefull to know issues to make good-well thinked choises!

See ya!
[One (M7) General] syryanyang:
Not saying he's lying but he has every reason to.
[One (M7) General] Stanlehh:
anyone's camera lens is not recessed into the cut out hole but instead jutting out abit or flushed with the silver unibody?
[One (M7) General] mixbox360:
Of course he is but I will "Take the risk" (at this point its funny for me to say it... I think is funny for all future owners, feels like we are gambling, sorry for the ones that has glass cracked) even with this "service warranty" will take extra care with camera glass. What about Htc one x? Good replacement? Or wait for One mini? Just in case my glass cracks I will claim other device not the same.
[One (M7) General] Kraize:
I am so scared now that I'll wake up one day with a shattered camera glass. :X

Sent from my HTC One
[One (M7) General] Miles Hi:
How long does it usually take to get it repaired?

I sent mine 8 or 9 days ago and nobody has contacted me yet to let me know if the warranty covers it or not.

By the way, here is a photo of my lens cover broken as a didn´t upload it last time
[One (M7) General] Tinderbox (UK):
Looks like your flash led has been pushed in as well, mine is flush with the back.

What happened?

John.
[One (M7) General] Miles Hi:
No idea, just found it like that one day.

I keep it usually in my front pocket, the same way I´ve been keeping other phones for many years without ever a problem.

Not even sure it happened in my pocket.

never dropped it or anything similar.
[One (M7) General] crod76:
Same story here, had it replaced.
[One (M7) General] Miles Hi:
Did the warranty cover it? Or did you have to pay to get it fixed?
[One (M7) General] Midnight Marauder:
Has this issue been addressed by HTC yet? I just picked one up, and I'm hoping that the later batches have been fixed.

mine is flush with the unibody, is that bad?
[One (M7) General] Tinderbox (UK):
Same as mine, i think flush is how it`s supposed to be.

John.

---------- Post added at 11:15 AM ---------- Previous post was at 11:13 AM ----------

I wonder if there is pressure from the camera module pushing on the lens from the inside?

John.
[One (M7) General] vcdwelt:
My Camera lens is also broken.

It's broken from inside, you could not feel any crack or something when you stroke with the finger over the lens :(

That should not happen with a phone in this cost range...
[One (M7) General] Midnight Marauder:
when did you get your phone? so this issue is still ongoing? they haven't fixed it in the more recent batches?
[One (M7) General] gustav30:
Would be great if some of the new posters can post the first 6 digits of their serial # so a batch can be determined. Early on it was mostly devices made in April. Curious now that we are close to August of the problem persists through June and July batches.
[One (M7) General] randychuah:
Today I'm a happy man again. I managed to do a quick replacement for the lens after numerous attempts to get HTC to fix thi problem. I got a rear cover replacement part off the bay (they didn't sell just the lens) for $25. Received it today and took no more than ten minutes to replace the cracked lens with the lens that came with the new back cover.

This is the replacement part I bought. Came with some small tools and a screen protector too.

Gently pop the lens up from behind.

To remove the cracked glass from phone, I gently broke the lens and took it off bit by bit. Careful not to hit the actual camera lens inside. I must say that the cracked lens is VERY brittle.

So this is what's left of the new cover I bought. Surprisingly well built for an aftermarket.

I have no mirror or second camera to take a picture of the replaced lens but it's a PERFECT fit.

:)
[One (M7) General] vcdwelt:
Bought it 2-3 months ago.

FA34HW900...

This is exactly what i have planned for my phone ;)

But couldn't find a serious dealer in my country until now. Shipping from US costs a lot shipping :(
[One (M7) General] randychuah:
Where are you from ? I got mine from Hong Kong and they offered free shipping
[One (M7) General] sauprankul:
Yeah, vendor please... I'm not affected; just in case...

Also, how does the lens stay in? Is there any jnid of adhesive at all?
[One (M7) General] Miles Hi:
Just a quick post to say that after 10 days I received mine completely repaired and free of charge.

The strange thing is that now it doen´t seem to have the tiny gap that it had before between the back and front of the body.

For one minute I thought that it had been changed for a new phone, but the imei is the same.

By the way, this happened in Spain.
[One (M7) General] Midnight Marauder:
I went into settings -> about -> phone identity and under "Device serial number" it looks like this, 2 letters 2 numbers 2 letters 6 numbers (xx11xx111111) x being letters and 1 being numbers, are you looking for the first 6 letters and numbers? or the last 6 numbers?
[One (M7) General] mikeverne:
i was just wondering, is this issue more prevalent in the silver version than the black one? maybe since the black one came out slightely later, it has less build quality issues? just throwing out an idea.
[One (M7) General] JamieKitson:
Updated List

User - Post Date - Join Date - Posted Picture?

GlobeUK - April 22 - Apr 2013 - Yes

jackwu95 - April 23 - Nov 2012 - Yes

person via fidelcstrl - April 25 - Mar 2013 - Yes

nab195 - April 25 - Apr 2013 - No

KMadine - April 27 - Apr 2013 - Yes

HarveyTAS - April 27 - Apr 2013 - Yes

dark4181 - April 28 - Mar 2011 - No

teshnit - April 29 Apr 2013 - No

dmk123 - April 29 - Feb 2010 - No

morehands - May 3 - Jun 2010 - Yes

craig19904 - May 3 - Nov 2011 - Yes

vivanshah - May 7 - Dec 2009 - No

xiLLeNtz x2 - May 10 - Jan 2011 - No

jncojoke - May 11 - Jun 2010 - No

TEKtheMAESTRO - May 16 - May 2013 - Yes

Lookatthemonkeys - May 16 - Sep 2012 - No

vivanshah - May 16 - Dec 2009 - No

troot - May 17 - May 2013 - Yes

Twyxx - May 18 - Aug 2012 - No

bjones72751 - May 18 - Nov 2010 - No

levanoza - May 19 - Oct 2009 - No

AmoebaAstronaut - May 20 - May 2013 - No

fadercrusader - May 21 - Sep 2006 - No

UberMoogle - May 22 - May 2010 - No

jongie123 - May 24 - Aug 2009 - No

randychuah - May 25 - Sep 2008 - Yes

Gadget_Grover - May 28 - Sep 2012 - Yes

nitrox1 - May 29 - May 2010 - No

TheChad72 - May 30 - May 2013 - No

stevessvt - May 31 - Nov 2010 - No

paparis13 - June 1 - Aug 2008 - No

sherold - June 1 - Jun 2013 - No

Wilsonium - June 2 - Aug 2011 - No

EricRKnudson - June 2 - Jun 2013 - Yes

?metinagar? - June 2 - Dec 2010 - No

JamieKitson - June 2 - Jan 2009 - Yes

saladbowl831 - June 3 - Jul 2011 - No

Moenmann - June 3 - Oct 2009 - No

softei - June 3 - Nov 2010 - Yes

timme282 - June 3 - Jun 2013 - Yes

beeklaan - June 4 - Mar 2011 - Yes

kcolatay - June 5 - Aug 2009 - No

eironman23 - June 5 - Jul 2007 - Yes

NOlightON - June 6 - Jun 2013 - No

outrage_uk - June 6 - Jul 2008 - No

soldatosp - June 7 - Jun 2013 - No

person via mikeyd85 - June 7 - Dec 2009 - No

Poongash - June 7 - Jun 2013 - No

jakr202 - June 10 - Jun 2013 - No

TRuss4420 - June 10 - Sep 2012 - No

nookienut - June 11 - Jun 2013 - No

MK SHOP - June 12 - Jun 2013 - No

Tweezydak1d - June 17 - May 2009 - No

Miles Hi - June 21 - Apr 2013 - Yes

joceypphoto - June 22 - Jun 2013 - No

Cbxu - June 25 - Dec 2008 - Yes

syryanyang - July 4 - Jul 2013 - No

varunkumars - July 9 - Sep 2010 - No

Silverspoone - July 10 - Jul 2013 - Yes

slipknot95758 - July 11 - Mar 2011 - No

waikhiong - July 14 - July 2013 - No

m00moo - July 14 - July 2008 - Yes

Zerospunk - July 15 - July 2011 - No

ethion - July 15 - July 2010 - No

Media_Blitz - July 17 - July 2011 - Yes

epicnerd - July 18 - July 2011 - No

Mbuxx - July 18 - July 2010 - No

tobyq - July 18 - Aug 2010 - No

Guizzoni - July 19 - Oct 2010 - No

IE-coRe - July 21 - Mar 2011 - No

MiltonBx - July 23 - May 2012 - No

crod76 - July 26 - Sept 2010 - No

vcdwelt - July 29 - July 2006 - No
[One (M7) General] gustav30:
The first 6 digits, combo numbers and letters...for example mine is fa34dw.

The first 2 letters indicate the factory it was made, 3 is for 2013, 4 is for April, and d is for the number 13. (I'm not sure what the w is for), but this is how we tell what batch, factory and day the device came out of.
[One (M7) General] Midnight Marauder:
HT35KW

man i've been super paranoid with this phone, i love it to death.. but i'm scared to even put it in my pocket.. with my s2 i used to throw that thing around and it was fine
[One (M7) General] vegetaleb:
I just received an email that my One international warranty is not supported in my country :eek:

In case I get later a broken camera lens glass,can it be changed without opening the whole phone aluminum shell??
[One (M7) General] vcdwelt:
The answer is just around the corner :silly: (or exactly 10 post before yours)

--> http://xdaforums.com/showpost.php?p=44093531&postcount=857
[One (M7) General] m00moo:
Finally got around to getting a photo of my lens. As I originally said that day it cracked was a very hot day and I didnt even use my phone which is why im positive its a fault.

It just misses the camera do photos are fine but still annoying how taking care of your phone and it still develops a fault ..
[One (M7) General] Poongash:
YAWN!!
[One (M7) General] jpmaz1:
another serial #

Mine is HT351W

Just got a $90 quote from HTC to repair. I would be happy to pay if I were responsible for the defect, but the prospect of having to shell out each time this happens is worrisome.

Without an acknowledgment of the issue and a degree of faith that the underlying problem is resolved, I will be selling mine.
[One (M7) General] mohsinraza:
Has this issue been fixed now? I've been following this thread for sometime but have been away for few days. I'm gonna get One in the mid of the month. Really worried seeing "cracked glass & shattered screen" issue.

Sent from my HTC One X
[One (M7) General] kcchen:
... added to the ignore list... you don't deserve anymore attention.

If you've got a problem with me, I politely asked you to reply to my PM. You insist on airing out your dirty laundry in public. What's the point?

The truth is, your whining isn't contributing to the thread. Your attempts to draw attention to this issue FAILED... miserably. CNET, or whoever, gave you the cold shoulder. I wish you had received a warmer response because it could have helped this situation. But in truth it FAILED. Which makes you and your effort to contribute to this community a FAILURE.
[One (M7) General] Poongash:
臭鸡蛋 Ho Hum!! Yawn!

Buh-Bye!

---------- Post added at 08:51 PM ---------- Previous post was at 08:30 PM ----------

Read the financial news today about HTC's worsening declining profits and miniscule stock price value. Its only a matter of time before they implode. Last week they were not in the top 5 phone manufacturers; they were leapfrogged by China's Huawei.

As I mentioned several times in this forum, you can't run a successful business without customers. And many people are running to more reliable companies such as Motorola (Google) and Huawei to name only 2. Its too bad they can't figure out how to work closer with their bread and butter (Customers 101)!! Its a real simple formula!
[One (M7) General] Midnight Marauder:
oh god... So my phone was made from the same factory and in the same month... that's not good..
[One (M7) General] .vermilion:
Is there anyone with a newer build than "35"? Don't see newer Ones... Mine was built in SH35[...], but I bought it in July...

Ah, I forgot: A friend of mine got his One in March/early April and is carrying it around only in his jeans without any case/cover, etc. No damage so far.

My phone is almost perfect though. No gaps, no display problems, no camera issue. Only "problem": there is a tiny scratch on the top left aluminium.

Sent from my HTC One
[One (M7) General] monkeypaws:
Mine is ht 35 and nothing so far. Bought in July some time here in the us. Carry it in my back pocket , front pocket. Minimal gap at top. O cracked screen yet our cracked camera lens.
[One (M7) General] Poongash:
Quit all the fussin' about the HTC One cracks and scratches, and watch the next big thing, its finally here...

Must watch this:

https://www.youtube.com/watch?v=NVEeGZIQhh4

(Google's) new Motorola MotoX

I'll put my entire bet on Google/Motorola...and never have to worry about a cracked camera glass or split bevels with ZERO service from HTC!! HTC is going to be in my rear view mirror!!
[One (M7) General] ataft:
Why wait? Switch to the Moto X forums already.
[One (M7) General] Poongash:
By the time my contract ends I'll be there...in the meantime Motorola/Google is studying their competition and improving their product to be best in class...and best of all Motorola has great CUSTOMER SERVICE that is responsive and that makes the difference.

Besides...no hurry, I am still enjoying the HTC One, its great phone...just lousy and terrible customer service. This will defeat HTC in the long run.
[One (M7) General] nullkill:
A mid randged phone priced like a high end phone????? Really a dual core phone with specs from last year and a low res screen is going to beat HTC??? WOW you do not keep up on technology much do you? Motorola is the only company I know who is doing worse than HTC. I have never in my life used a worse phone than a Motorola phone. Please go to the Moto forums now. This forum already has enough misinformed trolls to last the next decade. Oh and you should fit in very well in the moto forums it's more of a beginner phone.
[One (M7) General] sauprankul:
? You do realize it's actually an octa core phone right? Hence the name x8 mobile computing system?

The phone is super optimized and that solves the lag issue. It is the first phone made from scratch after Google acquired it.

The S4 pro is OK. But the phone will be awesome for gaming with its Adreno 320 quad core GPU. It also has two specialized low power processors.

Really, except for UI lag (which will have been solved), where else can you tell the difference between the S4 and 600?

The display maintains a 315 PPI resolution, which is plenty. The 2200 mAh battery, however, is plenty toutable and actually adds the seamless experience. Battery life sucks on most Androids, and X is trying to solve that.

I think you're missing the point of the X. Its trying to shift the spec paradigm that has plagued Android. The One was the first to try but it didn't do much.

The X isn't about raw, toutable specs, but about the overall experience, which will probably be better than any other phone out there, period.
[One (M7) General] Poongash:
When you finish your milk and cookies, take a closer look at the "mid ranged phone" as you call it!!

Correction: Motorola (prior to Google's acquisition) was likely worse than HTC, but HTC has regained their lead being STOOPID by ignoring customer complaints (just read through these 89 forum pages if you don't quite get that point!)

However, the next big thing is finally here!

Watch this YouTube:

https://www.youtube.com/watch?v=NVEeGZIQhh4

(Google's) new Motorola MotoX

I'll put my entire bet on Google/Motorola...and laugh all the way down Wall Street!!

But please don't let this upset you; learning something new is difficult, but maybe worthwhile? Ohh-Ahh!!
[One (M7) General] ingenious247:
It looks cool. I really liked the video, thanks for sharing. But it's not better than the One. Not in design not in use.Just my opinion.
[One (M7) General] Poongash:
Watch this YouTube comparing the MotoX to the HTC One, I think it is really objective.

https://www.youtube.com/watch?v=nCn63XoWWYM

Let me be clear about my point of view, I really like, and own and enjoy the HTC One. I researched the phone for a couple of months before making the purchase, but when the camera glass cracked in month one (by itself) and HTC blocked their ears and played dead, that got my attention; then I got hold of this forum and found I wasn't the only victim (worldwide) with the same problem. They are in for a rude awakening when these other better funded, smarter engineering, hungrier competitors come in and eat their lunch!! HTC is dead man walking.

I am on my quest to find the next best thing when I upgrade my phone, and Google/Motorola has already produced it! The MotoX!
[One (M7) General] hatlesssandman:
I have had my One for a little over 2 months (the first month without a case but it did have skinomi body skin but I removed it because it was starting to peel off) and haven't had any issue with my camera lens, however after reading this thread I'm quite paranoid about it and has become a habit of mine to check the lens every night before going to bed...my phone info is attached in the screen shot.
[One (M7) General] Dark Jedi:
The moto x looks good and glad moto got rid of that boxy sharp angled look that they had for their past phones. Might have to get this phone. Thanks for the YouTube video.
[One (M7) General] Poongash:
Knock-Knock!! KC, you still in here? If so come out of the corner, your detention is over!

I just wanted you to see the two YouTube MotoX video's I copy and pasted for all to read!! Look for my posts on p. 88-89

Please try your hardest to just remain 'objective' and watch and learn something more than you already think you know. Its my way of stretching out my hand to you so that you don't think I am picking on you any more!!

Once you 'objectively' realize that there is something out there probably better and much more advanced than the HTC One (problematic service because they could care less) then you might wonder what HTC could do to repair themselves from the deteriorating service group that let us all down. BTW, Google/Motorola is way on top in their service group because they actually spend lots of money to better themselves, something HTC will not do because they are too cheap.

Anything responsive other than your typical insults are welcome!!
[One (M7) General] ingenious247:
I already watched the first video, and prior to that was already aware of the capabilities and features of the moto. I just thought that video was well done and entertaining to watch. You're not going to convince me to match your opinion, the One is still the better phone. You're paying more for "made in the USA" then anything else with the X, which is cool but I want the BEST phone and I already have it.