yashsingh1/xdaforums huggingface dataset:
[One (M7) General] :
"Toddler proof Apple product" bwahahahahaha you cant be serious, besides what kind of moron allows toddlers to play with expensive new devices!

Edit:

Looking at the pic that I replied to above, the LED has been forced inwards look at the gap around the housing, there is a small dent in the housing just above camera to the right and the rubber surrounding the lens cover has damage also. If we also look left and slightly down from the mic there appears to be a crack or a dirty little pubic hair (you decide) that is most frightening more than the broken display model itself. All that and the poster exclaims, "I have been ULTRA CAREFUL", yeah right!
[One (M7) General] ECEXCURSION:
Idk, my kid loves his brand new one! Tehehehe

Sent from my HTC One
[One (M7) General] Dark Jedi:
There are many apple idiot owners that allows toddlers to play with their I phones. Saw one at IHOP last week. Didn't you know they make the best babysitters so they don't have to deal with their kids. What did the kid do with his fathers iPhone? He broke the case by dropping it on the floor.
[One (M7) General] edub186:
Yall still paying these trolls attention? Samsung "payed" them enough already
[One (M7) General] KMadine:
https://support.htc.com/en-au/010-HTC_One/0E0/020/020

When a One comes pre-loaded with 'kids mode' & 'zoodles', you can't really refer to the end user of an iPhone as a moron for letting a kid use his phone, you'd look pretty silly if you did that.
[One (M7) General] Dark Jedi:
Anyone who let's a toddler play with a $600 phone is stupid no matter if its android or iPhone. With that said I have seen more iPhone owners hand their phones to their kids than android owners.
[One (M7) General] dirtyhamster73:
Omg me too! My friends with iphones let their kids drool on them, use it as a ramp for their sons hot wheels cars, let them snap pics, but the friends with androids are like "touch my phone and you won't sit for a month"....lol I know I don't let any kid touch my phones, and my nieces and nephews are always asking to play angry birds..ppfft. Pound sand kid.
[One (M7) General] jcracken:
Your a special kind of idiot.

Ok, that's a bit rude. But it's been pretty much confirmed that they all really had the problems and all of them came from the same batch.
[One (M7) General] c5satellite2:
From the info that has been gathered, this is not a widespread issue, and is most likely not user damage. Since 95+% came from one production line, it is likely a bad batch of lenses or improper assembly. If this was just user damage the numbers would be more evenly spread out over all the production lines. Everyone with the issue who believe that it broke on it's own should call HTC and create a case.
[One (M7) General] KMadine:
Now, thats a funny post!! :good:

On first reading this, I couldn't really comprehend that you would mistake that tiny fiber on the phone back as a pubic hair, unless you were either a teen geek right on the verge of full-blown puberty, or someone with unfeasibly small genitalia that would be scaled down enough to harbor such a minuscule pubic fluff......

....and then it all became clear! lol

PS. the LED claim, thats funny too. You've never seen an HTC One, have you?
[One (M7) General] AmoebaAstronaut:
Well, after having the phone for 3 weeks, my camera class finally cracked as well...

I'm pretty sure it happened at work when someone not watching where they were going bumped into me causing the phone to nick the corner of a desk. It was an extremely gentle tap against the back of the phone, and not something I would of expected to crack any normal cell phone glass.

Anyways, I was a little pissed off, and ended up ripping out the cracked camera 'lens' from the back of the phone. The 'glass' is actually a cheap plastic circle; it is not glass at all. The good news is that the 'lens' is just a protective shield for the real lens, and the camera still takes awesome photos with no issues with the lens/glass/shield/cheap POS removed.

I ordered a replacement lens/glass kit for an HTC EVO , and will see if I can fit that protective glass circle into my H1 later this week. There currently are no HTC One OEM replacement kits at the moment unless you want to buy the entire rear side of an HTC One in bulk.

But yea, for anyone who doesn't want to deal with an RMA or an insurance claim, just use a small needle to break up the protective circle IF and ONLY IF the crack is obscuring photo/video quality. The Camera works beautifully without it, however, does expose the lens to dust/dirt.
[One (M7) General] gustav30:
Hi, cam you post the first 6 letters/digits of your serial so we can see what batch it came from?
[One (M7) General] Twyxx:
Make sure to take pictures of the repair process. My photos sometimes have a glare on them now, and I would love to replace the plastic shield. Is it just a matter of gluing a new lens on there? Thanks
[One (M7) General] AmoebaAstronaut:
Ok,

So first 6 digits of the serial number are HT343W

SKU: 6050A

I bought the HTC EVO lens/glass from amazon. I apparently cant post outside links yet because this forums account is so new, so just search for an 'HTC EVO lens repair' kit or something like that.

I have photos, but again this god damn forum wont let me post an image yet...

As far as the repair process goes, it is extremely easy. No real guide required.

Step 1) Remove the cracked lens screen using a needle/exacto-knife/something sharp. Shatter the screen, and dig out individual pieces. Be careful not to actually hit the real lens.

Step 2) Remove adhesive tape from the replacement black lens for the HTC Evo

Step 3) Apply lens to phone.

Just to note, the HTC EVO lens/screen is not a flat piece of plastic. It actually has a little bit of depth to it compared to the HTC One's lens/screen. This will make the phone ever so slightly rest on the lens/screen rather than the back case. Also, the lens/screen is a little smaller than the white circle that houses the true lens, so it won't take up the entire space. This really is a temporary fix until a real OEM lens/screen becomes available from HTC.

I imagine this lens screen will get scruffed up after a while from the phone resting on hard surfaces and such. BUT, the lens screen is very easy to remove just with your fingernails, and replacements are only like $1-$4, soooo.... In my opinion, this is a hell of a lot better than having an exposed true lens.
[One (M7) General] gustav30:
Thanks for the detailed post on applying the Evo 3d lens cover.

Also I think this is the first we are seeing an 'HT34' serial.

Most have been FA34, a few SH34.

But now with HT, if I'm not mistaken, that covers the three main production plants the One is made.

So not just limited really to one faultly batch or production plant.
[One (M7) General] morehands:
Just an update on my cracked screen, my phone company were quite understanding and sent me out a completely new unit, I can't name them and I don't want to ask them if HTC took responsibility just in case they change their mind! Not sure how helpful this is without those details but it would be rude not to update
[One (M7) General] troot:
Just an update on my SH34 instance. Got the phone replaced through the company I bought from. Very relieved.

First thing I then did was buy the HTC double dip hard shell to protect this baby.

Be Careful guys. I would say the glass is very fragile.
[One (M7) General] fadercrusader:
+1

Another lucky user with a broken camera lens cover. Had the device for 7 days, suddenly noticed awkward pics, all blurred. Serial: HT337W.

Got an insurance, hope they replace.
[One (M7) General] clninja:
Why wouldn't you be able to name your phone company?
[One (M7) General] renehd2:
hello guys, after reading all of this, im a little afraid about getting my HTC One, Im from Mexico, and i sent money to my sister on phoenix,AZ. she bought me a 3 weeks old AT&T HTC One on craigslist. the guy gave her all the accesories that comes with the box.

if my H1 is one of the defective phones that got a cracked camera lens, Is there any way to use a warranty with at&t or with htc itself?

also, im afraid that the guys reports the phone as a stolen one, because he sold the phone to my sister for JUST $360 USD, but she checked it around and everything was fine, make calls and everything..so is there any way he can report the phone after he sold it? he said he needed the money to pay tuition in summer but its hard to believe getting a HTC One for $360 USD when it is around 500-600 on craigslist...
[One (M7) General] expertzero1:
My camera glass looks fine. Probably a isolated issue like the nexus 4 glass breaking. Phone gets really hot, then in a cold environment in Canada means broken glass or just hitting the camera glass on something . We may never know
[One (M7) General] h.han:
Deleted...
[One (M7) General] ataft:
lol, It's nearly May. How cold do you think Canada is? :silly:

As to this thread: This brings up a good question... how hot does the One get, and can heating too quickly lead to stress on the camera? So far it looks like three people have had an issue with the camera cracking(?) Be interesting to see if any more report this.
[One (M7) General] jackwu95:
Haha, you'd be surprised as we were in the negatives just yesterday.

thanks for all the feedback in this thread. I don't know if it's a heat issue but it might be since this is one of the first aluminium phones and maybe they overlooked expanding upon heat difference between metals and plastic.
[One (M7) General] yokken:
Dude, it was 20F in Minnesota last night. It snowed 2 days ago. I'm sure Canada is even colder.
[One (M7) General] ataft:
Oh man, remind me never to go to Minnesota in April. I'm from Vancouver, so maybe that isn't the best city to observe normal Canadian spring weather.

Anyway, I've got my One on the way... but lets hope things like this doesn't happen because of temperature changes... because where I'm living now, it sure the hell is cold in the winter :eek:
[One (M7) General] hello00:
thats like saying the ferrari's build quality is lower than expected because you happen to have a cracked tail light? cmon
[One (M7) General] biffsmash:
Sorry but this is the same as the Nexus 4 glass threads. It has been damaged, end of.

ps the nexus had zero glass problems also.
[One (M7) General] jackwu95:
that's pretty much exactly what I'm saying. If I bought a Ferrari and the taillights cracked on the third day so I need to repair it I would be very unhappy. Attention to detail is what sets companies and products nowadays
[One (M7) General] yokken:
It's been a very abnormal spring, that's for sure.

But some guy said he set his Nexus 4 down on a cold granite countertop and it cracked the back. I certainly don't want that happening to the camera glass!
[One (M7) General] Silellak:
In my limited experience, the One never gets as hot as the One XL did.
[One (M7) General] gruuvin:
This early in the game, yep, probably trading one build issue for another.

so did ya take it back in yet?
[One (M7) General] jackwu95:
I took it in, and they said they could send it in for repairs, which would take 2 weeks and would cost me.

I don't have 2 weeks to wait since I will be leaving the country for a while so they told me to call customer support, which I'll be doing tomorrow.

Sad times...:( Was going to go back to China and show off like a boss but now cracked glass :(
[One (M7) General] rpmccormick:
Did you buy it on an AMEX card or another card with purchase protection? You could just buy a new one and start a claim. That's what it is there for, so others can stop with the "some people these days" bit.
[One (M7) General] dirtyhamster73:
I received my H1 yesterday. As I'm putting on my screen protector I see something on the ffc, looked like smudge so I wiped it, it didn't come off....looking at it under the light I found it was a crack on the inside. Called T-Mobile, had only had the phone for an hour at that point, and they are over nighting me a new one. They did ask if I dropped it to which the answer was "no". Hopefully the new one will have just as good build as the one I have now, I only have one tiny gap on the top right corner.
[One (M7) General] Rumball:
If this is a tolerance issue with the glass part (I.e. too tight a fit in the case), then a case will not help. Thermal contraction of the aluminum case when cold would put stress on the glass (hot would not as the hole would expand thereby giving the glass more clearance) since aluminum would contract 4x as much as the glass per degree of temperature change. I'm hoping HTC thought of this and accounted for it in the design and that this post is really just a result of an I'll placed impact...
[One (M7) General] BenPope:
You guys are nuts, just what kind of temperature difference do you think you would need to subject the phone to in order to cause the glass to shatter?

Even at the extreme of the two materials, it's less than 1% of 1mm across 100°C for that size lense, and let's face it, that's outside of the storage temperature of the device, let alone normal operating conditions.

It was probably designed and assembled for something like the mid point of that range, so half it, and even so, the manufacturing tolerances are far higher; in order for it to squash the glass, they'd never be able to assemble it, I'm sure the camera glass is not designed for interference fit.

Enough. Please.
[One (M7) General] k0zzu:
It is not caused by the heating body, because there is a rubber seal between the lens and body. The temperature change is so small that the body shrinkage is micrometers. Thus it's not physically possible to cause enough pressure for the glass to break.
[One (M7) General] KMadine:
Mine has lasted 3 days too. With the novelty of a new phone, I have been ULTRA-careful, but alas, my camera lense protector is broken, its not even glass, so in no way heat or stress related!!

On closer inspection, the camera lense cover is a clear light flimsy plastic disc, similar to the type that covers the display on a cheap calculator, is not glass at all. As the disc is quite big (same size as the Home Button on the Iphone, which is designed to press!!!), but unsupported from underneath, any pressure at all will crack it. The crack is a 'Y' shape, so its simply been a pressure applied to the plastic that has caused the crack.

Oh, and to all the negative guys that have replied, watch this space. So far, I have heard nothing but excellent reports about this phone following its launch, so left Apple. After 3 days gentle use, I am very disappointed that the phone has been damaged in this way, if I had been advised that the phone needs wrapped in cotton-wool, I would have chosen another bullet(toddler)-proof Apple product!

This is a build issue that will snowball when the phone is out a few more months & possibly destroy the HTC One's reputation before the phone enjoys the success it deserves..... Mark my words!

Feel free to add the image, I am restricted from doing so.
[One (M7) General] CraigP17:
This doesn't just happen. My years in mobile retail has taught me... No matter the device or device manufacturer... If it's dropped, hit, poked, scratched, slammed, etc... The right way will cause damage.
[One (M7) General] Dark Jedi:
Well yeah all he has to do is call his carrier and report the phone lost or stolen. Once that's done the carrier kills the esn number on the phone. You have some kinda bill of sell from the owner to prove you bought it? People does sell stuff for cheap when needing money right away. What a lot of people do is meet the seller at one of the carrier stores to make sure its the sellers phone and the phone has a clean ESN.
[One (M7) General] ataft:
Well, I can't see why the seller would report it as stolen. The worry would be whoever HE stole it from will report it. Haha, seriously, why the hell would he sell the phone for so little? Does your sister have special bargaining powers?:D

Anyway, if there is a problem with the phone you may have to mail it to the repair centre in the country it was originally sold in.
[One (M7) General] nullkill:
That has never been true for me with HTC. I have sent international phones into HTC America USA repair center and it did take a little extra time as they had to order parts but they said it's not a problem even though the phone wasn't available in the USA.
[One (M7) General] gemini002:
Even if it's stolen it can still b used...u can check the serial # there is a link on the forums somewhere...you have manufacture warranty for one year phone is not even 3 MTHS old so u would be able to send it in...doubt ur lense is broken it's overblown man
[One (M7) General] BenPope:
If an offer sounds too good be true it probably is.

There's a setup in Euro that, in theory, can disable stolen phones outside of their original country, in practice I've never heard this happen.

I'm not going to encourage theft by any means, I wish such systems were in use worldwide as it would actually discourage theft, but in practice it's not in the carriers interest to cooperate on these matters.
[One (M7) General] ataft:
That's good news, but it is worth noting that every place is not the same. HTC HK wanted me to pay them a decent amount just to look at my phone. I've also read stories of people having to pay beyond that as well. So just something to keep in mind, global warranties aren't often handled without hurdles. Contact HTC in your country first and see if they will try to charge you to service a defect.
[One (M7) General] Lookatthemonkeys:
Made my call today. They were nice and put it in the system, but kind of a weird conversation. Felt like if I didn't want to send it back why would I call...They said an estimate of $90 to replace that piece and I would have to mail my phone away (although that is not a definite price). Either way they took my info and "put it in the system."

Nice to know that piece is just plastic. Will probably wait for a replacement kit and fix it myself.

Edit: Also, they said if the technicians determined it wasn't my fault they would replace it for free.
[One (M7) General] TEKtheMAESTRO:
please. they told me that drivel too but the guy had that tone that suggested..."lets be serious, theyre not gonna work for free" he said they have sensors that record things like hard impacts and drops bla bla. dont know if thats true or not, dont care. point blank period htc will charge us all until they have to admit there SOMETHING funky going on with a small portion of their camera lenses.
[One (M7) General] ECEXCURSION:
That's actually a good idea. Like the snap-shot discount from progressive. If you go around dropping your phone all the time then your insurance/repair costs go up. But if you're a good little phone user your rates go down thanks to the good drivers discount! :D

Sent from my HTC One
[One (M7) General] vegetaleb:
No crackings but got a small scratch on a corner of the camera glass,it's not affecting at all the photo quality though.

HTC faults or it could happens on any phone?
[One (M7) General] UberMoogle:
Yep, got the same story here as well. Add me to the list of people who have a cracked camera cover, yet the rest of the phone is spotless, hasn't been dropped or bumped or anything.
[One (M7) General] ataft:
What's the production date/factory?
[One (M7) General] TEKtheMAESTRO:
Call htc and tell them. We're averaging one or two new cracks a day here. Gotta wonder what the actual numbers are. What's the first portion of your serial number?
[One (M7) General] Dark Jedi:
Your average is one to two a week not a day.
[One (M7) General] TEKtheMAESTRO:
ME - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

AmoebaAstronaut - May 20

morehands - May 20

fadercrusader - May 21

UberMoogle - May 22

Yea youre right... 1 or 2 per week.
[One (M7) General] stevedebi:
Mine isn't broken ...
[One (M7) General] kcchen:
Well now you've done it... :)
[One (M7) General] Riyal:
Uh oh... lol! Hope it's not a vision of what's coming. :fingers-crossed:
[One (M7) General] renehd2:
well i dont think he stole the phone because he gave her the box, and everything it comes with, and figuring he reports it, if i unlock it, will i be able to use the phone in Mexico? and the ESN is reported worldwide? and is there any possible to clean that BAD ESN?

and no haha, i made all the deal with him, my sister just went to meet him and pick up the phone, check it, and pay him :p
[One (M7) General] TEKtheMAESTRO:
apologies. i read it as you also were affected when you said "mine is an FA34"
[One (M7) General] Dark Jedi:
I do believe that this thread was started on 04/23/13. So I guess those people don't count as it would skew your average. You can't pick and choose there to make your claim valid. I am sure those early in the thread would like to be counted and not tossed aside Lol.
[One (M7) General] stevedebi:
Oh, no big. I checked my camera lens when I saw my name there! (Still OK, BTW).
[One (M7) General] TEKtheMAESTRO:
---_____--- i started counting from the moment i came into the thread. now youre being childish. but ill bite, here:

jackwu95 - April 23

(sorta)fidelcstrl - April 25

nab195 - April 25

dirtyhamster73 - April 25

KMadine - April 27

HarveyTAS - April 27

dark4181 - April 28

teshnit - April 29

dmk123 - April 29

morehands - May 3

craig19904 - May 3

vivanshah - May 7

xiLLeNtz - May 10

jncojoke - May 11

PLUS

ME - May 16

Lookatthemonkeys - May 16

vivanshah - May 16

troot - May 17

stevedebi - May 17

Twyxx - May 18

bjones72751 - May 18

AmoebaAstronaut - May 20

morehands - May 20

fadercrusader - May 21

UberMoogle - May 22

That looks like 1 or 2 a week right? Now that I've reread the thread, you've been fighting for HTC the whole time. Its good you love your device. We all do. Some of us are longtime HTC customers, like myself for the past 5 years. But your ignorance is becoming annoying. Accept that there is SOMETHING going on here and let it be. As time passes, more cases will suddenly show up, and im sure youll have something to say to them too. oh well. Youre not contributing to solving the problem, then shut up and leave. You act like recalls or defects start with 1000 cases outta nowhere. All of them started with 1. This could be that sort of situation. Im done addressing you.

Let me assist you, shut up and have a seat. any one is fine.
[One (M7) General] Dark Jedi:
I have not been fighting for HTC the whole time. So where you got that I don't know. I just told you what HTC will say. Its what all companies has said. They will look at your device and deem what happened. Its funny as you know they put the phone through stress tests while making it. So don't you think that cracking issues would of popped up if it was that bad? What's the first thing everyone in here starts out with saying? I baby my phone. When HTC or a carrier heard that they shutdown as that's what everyone says when they have a complaint. So no I don't defend HTC I just tell you what they are going to say as its your word vs their word and in the end its what they decide and you don't have a voice in it. Oh you could do a class action suit but with less than 20 people you would be eaten alive by the lawyers.

Its like with the dodge Dakota ball joints issue. When it was just a few dodge said normal wear and tear. Then when there was many claims of ball joints failing that's when it was looked in to and saw there was a design flaw. You are just at the beginning stages and HTC will blow it off.

I have never had an issue with getting a phone replaced. I have even cracked my thunderbolt lens when I first got it all those years ago. I walked in I said this shouldn't happen and what was they going to do about it. I didn't walk in and give some sob story of how I babied the phone from day one. That's line telling your teacher the dog ate your homework. It would never work huh? 3 HTC devices and one moto device and was never turned down on any issues. Replacement phone every time. You have to be nice but can't take their crap either.
[One (M7) General] ECEXCURSION:
I would never give you a replacement phone. If your cracking the lense on other phones I think I found the problem.

Sent from my HTC One