yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy S 4 General] fix-this!:
Still no shipping info for me. Got fed up and went to a corp store. He reverted my upgrade and cancled the preorder. He did say i still may recieve the s4 but they dont know when. If so i either return it or bring it in for activation. He agreed something didnt seem right as i payed for overnight shipping. Ill never do a preorder again.

He did say they will have the s4 in stock by 5pm fri. So ill stop back by and check it out.
[AT&T Samsung Galaxy S 4 General] energyracing:
Yea, I told the girl I was talking to on the phone that I wasn't willing to pay the $36 "Upgrade Fee" anymore now that they've completely screwed everything up and I wanted to be upgraded to overnight shipping, so she transferred me to the customer service department and I got some guy who I could barely understand trying to tell me that "that's a standard fee for upgrades and I can't do anything to remove the charge", so I told him to get me on the phone with someone who can, and he just got really quiet (like he wasn't expecting me to follow up haha) and took down my info for his manager to call me today so he can remove the charge.

If I don't get that call, "Mike" is going to be deaf in one ear tonight haha. I've been with ATT for over 7 years, bought 5 new phones in that time, signing a new contract and paying the upgrade fee every time. I'm done paying for the "privilege" of signing ANOTHER two-year contract. Doesn't make any sense.
[AT&T Samsung Galaxy S 4 General] csgirl08:
You should have told him that he can just cancel your order than and cancel your acct at the same time. They would have sent you to retention and they definitely would have processed it there LOL.
[AT&T Samsung Galaxy S 4 General] energyracing:
Haha, I know. I'm always scared to do that though because I'm on my mom's account (college kid lol) so I don't like taking liberties threatening to cancel HER account with ATT, cuz if they call my bluff, I get to explain why her phone no longer works hahaha
[AT&T Samsung Galaxy S 4 General] dncpunke:
Can anyone confirm if you need to sign for the package? I am at work and will not be at home. Tracking page doesnt say anything about signature confirmation.
[AT&T Samsung Galaxy S 4 General] bitwiser:
As far as I know, yes it is signature required every time I preordered.
[AT&T Samsung Galaxy S 4 General] fix-this!:
This is BS for anyone who was ripped off paying for overnight. Even though i got my upgrade reverted today at corp they cannot cancel my order as its processing and pending shipment. Now they tell me i may get it anywhere from tomorrow though may 1st. And yes my card will still get charged. This preorder thing is one big mess. How can they revert the upgrade but not cancel the order?

Anyone whos getting theirs tomorrow must be premier.
[AT&T Samsung Galaxy S 4 General] ldejavul:
overnighter here. Finally shipped.
[AT&T Samsung Galaxy S 4 General] imthatguy83:
Was surprised to see that mine it here and is on the truck for delivery already.

To those few who have gotten theirs, was a signature required?????
[AT&T Samsung Galaxy S 4 General] csgirl08:
LMBO! Yea that changes things.

Well I had a nice convo with retention before I ordered this phone and discovered the great deals that I could have gotten by moving to Sprint. It took talking to 3 agents and combining everything they said, but I ended up with a change to my rate plan and numerous credits that I could live with. Not exactly the same as Sprint but after 10 years with AT&T and decent service, I really didn't intend to go. Just wanted to save some money. ;:cool: I'm tempted to call back and have the activation fee reimbursed but I don't think that I can be too greedy.
[AT&T Samsung Galaxy S 4 General] bigworm50:
CST, but about an hour west of Destin. Pensacola.

---------- Post added at 10:54 AM ---------- Previous post was at 10:53 AM ----------

Premier here, got mine today.
[AT&T Samsung Galaxy S 4 General] ricerx:
That really depends on your area/neighborhood. When I lived in SF, they always required a signature because if they left it at the door, it might just disappear (way too may people walking around). When I moved to Dallas and into an apartment, they needed a signature or had to leave it at the front office. When I bought a house in DFW, UPS, FedEx and USPS will leave it at the front door, sometimes not even ringing my doorbell.
[AT&T Samsung Galaxy S 4 General] imthatguy83:
Can you let us know if you had to sign for your S4???
[AT&T Samsung Galaxy S 4 General] rwj5279955:
Mine was on the truck for delivery this morning, now its back at the local sort facility. Comments: "Not due for delivery"

[Facepalm]
[AT&T Samsung Galaxy S 4 General] energyracing:
Just shipped for me. Guess they didn't screw up my preorder too catastrophically. Supposed to get here tomorrow.

......Still gonna get that upgrade fee waived haha.
[AT&T Samsung Galaxy S 4 General] bigworm50:
Yes, the secretary in reception had to sign for it.

Yeah, my box has a yellow sticker on it that says "THU 4-24"
[AT&T Samsung Galaxy S 4 General] mocsab:
I placed my order at 3am on the 16th - I woke up early and figured what the hell - I got my order in probably earlier than most - and it still says PROCESSING - which seems really strange to me when several people who said they ordered on the 17th or after already have shipped.....

arghhhhhh...... I don' really blame ATT - nor do I blame anyone really - I just want my damn phone - :)
[AT&T Samsung Galaxy S 4 General] fix-this!:
Now im being told mine should ship tonight by 10pm. I did tell them i want my overnight shipping refunded. Its been sitting in their warehouse since yesterday. So yeah at&t are purposly holding orders.
[AT&T Samsung Galaxy S 4 General] kinubic:
thanks. i wasnt able to see the $199 price online when i chose to upgrade. guess il just run by the store!
[AT&T Samsung Galaxy S 4 General] Baldilocks:
Ordered mine early on the 16th. Still shows PROCESSING. No biggie. :)
[AT&T Samsung Galaxy S 4 General] Thermalwolf:
Mine is still on truck for delivery but the ETA has yet to change, really hope they don't pull that **** on my order or I WILL call and make an issue about it.
[AT&T Samsung Galaxy S 4 General] mocsab:
]

"

M

Now you are just trying to make us feel better - LOL -

How odd that they would load the damn thing on the truck - have it available for delivery - and just because it is a day early - they don't deliver it - very strange. Why would FED EX do that? (Unless they were told by ATT to hold delivery until the 25th?) very strange...

EDIT: (I actually meant to this in response to the guy who said their status had changed to "not ready for delivery
[AT&T Samsung Galaxy S 4 General] darkodin14:
One of mine was delivered! Second is due tomorrow!
[AT&T Samsung Galaxy S 4 General] Thermalwolf:
Haha all good and yes I totally agree! Why the hell would the take the time to load it up and actually update the tracking, get the persons hopes up and ready for a delivery but then BAM! revoked till the next day... Sorry but that's bogus and I think anyone that has this happen to them should make a problem about it because it's just plain rude, annoying and actually quite confusing.

Good, hopefully mine delivers today as well like FedEx is telling me!
[AT&T Samsung Galaxy S 4 General] phositadc:
Holy cow just got an email notification from FedEx that mine was delivered. Checked my tracking number and sure enough, says it was left at my front porch around noon.

Ordered 4/16 at 630am, and it was 2 day shipping. I'm located in D.C. area and it shipped from Dallas. No idea how it got here in one day but I'll take it! Now to try to leave work early....

Sent from my SAMSUNG-SGH-I747
[AT&T Samsung Galaxy S 4 General] Thermalwolf:
Dammit everyone is getting theirs early at work and the one day I have off work and I'm stuck here in my house, crappy as hell outside, waiting for an over priced piece of plastic and metal XD
[AT&T Samsung Galaxy S 4 General] donnymac:
Ordered mine Monday at my local ATT store and got notification this morning it has shipped. Checked tracking number and it will arrive tomorrow. Woohoo..Location is central Florida
[AT&T Samsung Galaxy S 4 General] rwj5279955:
I called FedEx to see if I could meet the driver and grab my phone. She said no. Its not scheduled for delivery until tomorrow.

So to recap, it was on the truck, is now back in the local warehouse, and my entire life is now ruined.

I guess I'll drive around and look for the bum who flagged my package.
[AT&T Samsung Galaxy S 4 General] Thermalwolf:
My guess is, is that your shipment would have taken to much time to manage today so had to be pushed back to its original delivery date, it's the only thing I can think of since others are getting there deliveries and not having them turned around until tomorrow. Where are you located by the way?
[AT&T Samsung Galaxy S 4 General] fix-this!:
I guess im the odd man out. No change in my processing order.
[AT&T Samsung Galaxy S 4 General] Cali3350:
Atleast yours shipped buddy. 4/19 preorder and still processing.
[AT&T Samsung Galaxy S 4 General] csgirl08:
Thanks for the proof that they aren't requiring signatures. I know that I won't be home whenever mine gets delivered and was hoping that it was like everything else that gets shipped to me, they just leave it on the porch.
[AT&T Samsung Galaxy S 4 General] rwj5279955:
Scranton PA.

I live in an area that gets multiple deliveries per day. I think the driver is a follow the rules type, who knows its really not supposed to be delivered until tomorrow. I work for UPS, I know how that works.
[AT&T Samsung Galaxy S 4 General] jhong91:
so my tracking status said not for delivery today.

I called a local fedex office and found out that it was being held at a "re-routing" complex (just a big fedex office).

They told me that I would be able to pick it up there myself, so I went in, only to find out that it's not possible.

The guy at the office basically said that the packages for thursday do not get unloaded and arranged/sorted until the day of delivery.

-_-

drove 40 minutes (80 roundtrip) for nothing..

Edit:

and he said they would definitely require a signature.. that they wouldn't leave it on the porch
[AT&T Samsung Galaxy S 4 General] peatee:
So ... I was humming and hawing waiting to find out info regarding the 32GB model. Decided yesterday afternoon that the 16GB should be fine if it gets me off my Atrix sooner so I ordered around 5pm last night.

I wasn't expecting much since I ordered so late ... but I just got my shipment email and the tracking says it will be at my house by 3pm tomorrow! Woohoo! That's less than 48hrs from placing the order!
[AT&T Samsung Galaxy S 4 General] irl9000:
+1, finally got my early upgrade squared away, preordered in store (Austin) 4.23 and now tracking for arrival 4.25.

dare I say ty att, your coming up, alittle!
[AT&T Samsung Galaxy S 4 General] Rhamza161:
On truck for delivery at 8am ^.^
[AT&T Samsung Galaxy S 4 General] Faluzure:
Guys, just letting you know within the past hour (I had to go to lunch), my status changed from Processing to Shipped.

For those of you that have not had your phone ship (yet), I'm trying to give you some support and proof that you will likely still get is Thursday. He's my proof:

Monday, April 22nd:

I ordered my phone on Monday, April 22nd around 1:30 PM via AT&T Premier (Pre-Order). I was not aware you could get shipping faster than 2-day, but opted for the 2-day Shipping.

Tuesday, April 23rd:

Everyone else in this thread was getting shipping confirmations (regardless of who ordered first). Seemed unfair, but I didn't overreact.

Wednesday, April 24th:

Like I mentioned above, I happen to refresh my order page (I use the URL: https://www.att.com/order_status/). It shows as shipped with a tracking number. I received NO email about it being shipped.

The absolutely STRANGEST thing is that when I go to track it, it says my Estimated Delivery Date is Thur 4/25/2013 3:00 pm. Then I scroll to the bottom, my shipping service is "FedEx Standard Overnight". Again, I did not opt for overnight, but rather 2-day shipping.

I can provide screenshots if need be, but it really does like like AT&T will deliver the goods for most of you for 4/25, even if you didn't get Overnight shipping. I'm not sure why this is the case. But keep your head up & be patient. At least until end of business day today... because there's always a chance it will ship late this afternoon if it hasn't done so already.
[AT&T Samsung Galaxy S 4 General] fix-this!:
If my order doesnt ship tonight i guess i wont get mine until later. I already had my upgrade reverted today. Ill just go pick the device up saturday and return the preorder to at&t and get a refund. I dont know what the deal is as i preordered the 17th.
[AT&T Samsung Galaxy S 4 General] darkodin14:
I can confirm that on the Phone that I received. The shipping label on the box has a date of April 25. Meaning ATT wants fedex to deliver on the 25th and not earlier.
[AT&T Samsung Galaxy S 4 General] fix-this!:
Seems shady to me.

---------- Post added at 02:10 PM ---------- Previous post was at 02:03 PM ----------

So who else in here paid for overnight around the 17th and their order has not shipped yet? Hope im not the only one.
[AT&T Samsung Galaxy S 4 General] darkodin14:
What about it is shady? The fact that I didnt take a pic of the whole box? The one that has my address and a ton of other info?

As I said before, I ordered two. One came today, One is coming tomorrow. It just so happens to be that the one that came today is not for me so I dont want to open it.

If you want I can take a pic at a diff angle.

Here is tracking info.
[AT&T Samsung Galaxy S 4 General] fix-this!:
No shady of at&t holding shipments.
[AT&T Samsung Galaxy S 4 General] darkodin14:
Well apple does the same thing.
[AT&T Samsung Galaxy S 4 General] fix-this!:
Mines been pending shipment since last night at 5. Still no word on a date or tracking info. Id call that shady business since i paid for overnight a week ago and its sitting idle in some warehouse. People who purchased just two days ago have theirs shipped. Just doesnt seem right to me. Its my fault for thinking a preorder would go smooth. The htc one preorder was a mess to.
[AT&T Samsung Galaxy S 4 General] aafevo:
The HTC One preorder was god awful... Even though this one is a little rocky it's far more smooth than that one went.
[AT&T Samsung Galaxy S 4 General] fix-this!:
To be honest if they had the 64gb models in today i would of got one. Sadly they only had the 32gb. The larger ones are backordered. :crying:
[AT&T Samsung Galaxy S 4 General] csgirl08:
Sorry if this is rude, but I'm confused about why you cancelled your order. You weren't the only person that hadn't been shipped yet but even with them shipping today and you have 2-day shipment you would get it at the latest on Friday. Many of the overnight shipping have started today so you may very well have gotten it tomorrow. Yet you chose to cancel and go to the store on Saturday and hope, as it has been mentioned here before, that the store doesn't sell out. Maybe I missed something in the thread before about why you cancelled...
[AT&T Samsung Galaxy S 4 General] blackguy101:
ok so im confused 0_0 It seems that everyone has a delivery day of tomorrow but when I checked the fed ex tracking number it says that the phone is already in my area and is on a truck for delivery 0_0 yet the site still says that the estimated delivery time is tomorrow. Should I be expecting the phone today then?
[AT&T Samsung Galaxy S 4 General] fix-this!:
I was going to cancel becuse i know a manager who was going to give me a good deal on a s4 this weekend. So i went in this morning, they said they cancled it and reverted my upgrade. The funds i payed were put back in my account. Then i found out even though my upgrade was reverted theres no way to stop the preorder becuase its in some warehouse pending shipment since yesterday afternoon. I guess i just changed my mind and would of preferred to see the device in the store and get one in person. Was also considering a htc one. But now i have to wait until at&t decide to ship it out. Ive been told so many different answers today its sickeneing. Basically i will get it anywhere from tomorrow all the way up to april 30th.

EDIT: now it says its shipped and due here by 3pm tomorrow.
[AT&T Samsung Galaxy S 4 General] csgirl08:
Yes this makes sense. I would cancel for a good deal too lol! I definitely think that the people that ordered overnight shipping got screwed. I halfway understand AT&T's logic but if they knew that they were going to do this, then they should have not even allowed overnight shipping. Kept everyone on the same playing ground with 2-day and if you got it early, then you just got lucky.
[AT&T Samsung Galaxy S 4 General] aawshads:
Like I said earlier, ATT has asked shipments to be held until Thursday, the couple of people that got them were lucky ones that fell threw the cracks. ATT did not want them in the wild until tomorrow.
[AT&T Samsung Galaxy S 4 General] csgirl08:
A few people on this thread have gotten their phone's today. Others have had their phone held due to the sticker from AT&T to not deliver until tomorrow even though it was on the delivery truck. From what I can tell, it must depend on the driver.
[AT&T Samsung Galaxy S 4 General] fix-this!:
Then i guess they should of waited until after the offical launch to ship?
[AT&T Samsung Galaxy S 4 General] mocsab:
No Tracking in my account yet

Still no tracking number in my account - but I did an online chat with their chat representatives and they gave me my tracking number - my S4 has shipped and will arrive tomorrow.

My guess is they are so busy sending out these pre orders they are not able to update their system fast enough.

I guess I shouldn't have worried - but as I have said many times before - I am not the most patient person here - I want what I want when I want it.

Now, if only that Damn FEd Ex truck would get here damnit! lol
[AT&T Samsung Galaxy S 4 General] sameer1807:
yesss!!!finally got my tracking number.....seems like everyone who preordered should receive it by tomorrow. cant wait!!!!
[AT&T Samsung Galaxy S 4 General] MoReNitO303:
This sucks! Severe weather conditions in Fed Ex's Tennessee warehouse. Hopefully it doesn't delay the shipment

National Service Disruption for FedEx Express

Last updated: April 24, 2013

The FedEx Express Memphis hub and flight operations experienced substantial disruptions last night due to severe storms. Potential delays are possible for shipment deliveries across the U.S. FedEx is committed to provide service to the best of our ability. Please continue to check fedex.com for updates.

Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption e-mail notifications at the FedEx E-Mail Subscription Center.

Consistent with the provisions of the FedEx Service Guide, the money-back guarantee is suspended for U.S. packages and shipments inbound into the U.S. from international locations with a delivery commitment of April 24, 2013.
[AT&T Samsung Galaxy S 4 General] ChaseBroyles:
Someone in chat was actually helpful? Haha. Yesterday I asked them about a tracking number because everyone was getting one and I wasn't and they gave me the phone number for USPS and said that's all they could do. It's shipping with FedEx! Glad you got your tracking number though. :good:

---------- Post added at 03:54 PM ---------- Previous post was at 03:51 PM ----------

Looks like the storm passed. :)
[AT&T Samsung Galaxy S 4 General] mocsab:
We are all like a bunch of little kids at Christmas - ..." Aw come on Dad - wake up - we want to go downstairs and open presents"....

We all used to sit at the top of the stairs waiting till Dad woke up - and if we ever knocked on his door or made too much noise and woke him up early - - lookout - there would be hell to pay.

When I was a kid it was child abuse if you didn't hit your kid from time to time.... lol....
[AT&T Samsung Galaxy S 4 General] csgirl08:
I am with you on this one! Though I didn't think my phone would come until the end of next week, now that I know that it should arrive tomorrow I am sooooo impatient. I've been refreshing my tracking page all day and it has been stuck in Memphis since 11pm last night! Ugh! I hope that the storm last night didn't delay my shipment to where it doesn't get here tomorrow!
[AT&T Samsung Galaxy S 4 General] TBayTom:
Yep, same here. I think it still hasn't left TN yet.
[AT&T Samsung Galaxy S 4 General] csgirl08:
Hey UCF!! Class of '08 here. :D Once a Knight, always a Knight.
[AT&T Samsung Galaxy S 4 General] TBayTom:
That's right! Young'n graduate class of '11 here, just started my MBA there as well. Picking the phone up at a local UCF AT&T store tomorrow, pending the recent TN weather delay!
[AT&T Samsung Galaxy S 4 General] darkodin14:
Yea, mine is still in TN as well. Basically from my experience with FedEx, Planes go out at night. It will depart at night and it will be there tomorrow.
[AT&T Samsung Galaxy S 4 General] ChaseBroyles:
That's us! Haha. When I walk into that AT&T store tomorrow to pick it up I'm sure I'll be grinning from ear to ear. :D

Mine hasn't even made it to Memphis yet, but the estimated arrival is still tomorrow. I'll be mighty disappointed if it doesn't make it. :(
[AT&T Samsung Galaxy S 4 General] csgirl08:
:good: I went elsewhere for my masters due to where I was living. My friends hate it when I rep that school lol but heck I paid them A LOT of money so I am proud of it. Yet, UCF is and always will be #1.
[AT&T Samsung Galaxy S 4 General] phositadc:
Sent from my SAMSUNG-SGH-I747
[AT&T Samsung Galaxy S 4 General] azz72:
i get mine today :)
[AT&T Samsung Galaxy S 4 General] blackguy101:
BOTH OF MINE CAME TODAY!!! Northern va area.
[AT&T Samsung Galaxy S 4 General] Metalli-Nut:
Phones Have Left Memphis

I am in Florida and my tracking says that my phone has Departed Memphis, TN
[AT&T Samsung Galaxy S 4 General] csgirl08:
Not mine :(
[AT&T Samsung Galaxy S 4 General] Metalli-Nut:
Are you in Florida?

---------- Post added at 05:20 PM ---------- Previous post was at 05:20 PM ----------

Are you in Florida?
[AT&T Samsung Galaxy S 4 General] natestechupdate:
Ordered April 22nd, received tracking number at noon today. Will be delivered tomorrow :)
[AT&T Samsung Galaxy S 4 General] csgirl08:
yep.
[AT&T Samsung Galaxy S 4 General] Dr.Engineer:
Preorder in KSA

Hi,

Here the launch date given is 27th April. On enquiring further, I found out that an unlocked Galaxy S4 16GB

(Exynox 5 Octa) will set you back 2700 SAR viz. $720.

Regards.
[AT&T Samsung Galaxy S 4 General] Metalli-Nut:
I imagine yours will be changing anytime now
[AT&T Samsung Galaxy S 4 General] landontc:
Ordered yesterday at 5:30 pm, received shipment notification at 2 pm today, shipped over night from Texas and will be here tomorrow!
[AT&T Samsung Galaxy S 4 General] csgirl08:
Just refreshed. Its departed now!
[AT&T Samsung Galaxy S 4 General] tony1208:
Just got mine!
[AT&T Samsung Galaxy S 4 General] Marshall24:
Just called my local AT&T store to asking about release info. Said 27th still, and he even said they might not be getting them until that morning, so it could be a few hours before they could even sell them. Can anyone weigh in on this? I was kind of surprised to hear this. I planned on buying at Sam's, but if AT&T is getting them the morning of God knows when retailers will...
[AT&T Samsung Galaxy S 4 General] Metalli-Nut:
NICE!
[AT&T Samsung Galaxy S 4 General] Baldilocks:
It went from processing one minute, to on the FEDEX truck for a delivery tomorrow. Awesome. :)
[AT&T Samsung Galaxy S 4 General] jem417:
I am so impatient I keep refreshing the FedEx tracking page to see if it says it has left TN. I hope I get it tomorrow, I live in Alaska and if it doesn't arrive here tonight then I'll probably get it on Friday :(