yashsingh1/xdaforums huggingface dataset:
[T-Mobile HTC One (M7)] popotamus:
That's what I was told as well when I called. Rep said that the phone will be shipped accordingly to your shipping preference... though, they weren't able to tell me when exactly the phone would be leaving the warehousel.
[T-Mobile HTC One (M7)] Cho Namath:
I placed an order online this morning as a new customer only to have my order mysteriously canceled a few hours later. I called them up and replaced the order over the phone about 2 hours ago, but my order status is still "Pending" and I haven't gotten any confirmation emails. For those who have successfully placed an order, is this typical? I'm afraid they're going to cancel my order again without giving me any information.
[T-Mobile HTC One (M7)] popotamus:
My initial assumption when placing the order was that T-Mobile had the phones IN STOCK, and I would receive the phone 4/22 if the phone was shipped out today, maybe even tomorrow since overnight shipping does include Saturday delivery. Though... this is very wishful thinking...

At this point, I'm hoping that the phone will at least be shipped on 4/24, and arriving 4/25.

Right now, I'm just eagerly waiting and refreshing my order page for a tracking number from T-Mobile so that I have some more definitive shipping times.
[T-Mobile HTC One (M7)] Xeckz:
Got error as well during checkout. Selected OVERNIGHT SHIPPING due to a pop-up stating the Phone will be available to ship until 04/22 so I didn't bother with the Saturday Delivery option. Spoke with rep via their CHAT and everything was processed after some verification questions. My order was also given "free" overnight shipping.
[T-Mobile HTC One (M7)] tbae2:
my order was also given "free" overnight shipping. However I still cannot sign my EIP so idk what that means for me at all. Has anyone been able to get the EIP signing issue figured out?
[T-Mobile HTC One (M7)] erikiksaz:
I placed the order about 40 mins ago and just got an order confirmation email.
[T-Mobile HTC One (M7)] Xeckz:
You should receive TWO emails if the order is successful.

1. 'Your order is pending' EMAIL with a summary of your order and instructions for the Equipment Installment Plan Contract.

2. 'T-Mobile Equipment Installment Plan Contract' EMAIL with a link to sign your contract (electronic signature) and a 4 digit PIN to complete the signature.
[T-Mobile HTC One (M7)] akong702:
Anyone with a T-mobile $30 plan able to place an order paying for the full price?
[T-Mobile HTC One (M7)] popotamus:
Lucky... You saved yourself 24.99 :(
[T-Mobile HTC One (M7)] tbae2:
Just call them to remove the 24.99 charge and since it won't be delivered on a saturday i believe you get a refund for the shipping cost if it doesn't make it when it was supposed to make it.
[T-Mobile HTC One (M7)] MikeGL2:
I was able to get the phone without the migration charge. Not sure if they changed something or if I just got to the right page.
[T-Mobile HTC One (M7)] dirtyhamster73:
I signed my eip during check out. They then sent me an email of my eip contract, if I scroll down on the second page it shows that I signed it. Did you not sign the eip during check out? It said to "click here" to enter your name.
[T-Mobile HTC One (M7)] hikkaru:
Is your contract up already? Maybe thats why...
[T-Mobile HTC One (M7)] tbae2:
On my first attempt at purchasing it was done through the online system, it gave me the EIP online to sign it worked then. But then the order got canceled so I called them to find out why. they said it was a system error on their end and they needed to re-submit my order. So I had the lady on the phone do it for me, the EIP got sent to me in email. I get all the way to the part where I submit the signed form after entering the pin and than it just sits there and spins and throws the "Oops-we ran into a problem..." message. Calling them is no help, almost tempted to tell them to cancel it and let me order online again....
[T-Mobile HTC One (M7)] branshaw09:
My Order Status on T Mobile website says Delivery date of 4/22. I also paid for the overnight shipping. Has anyone called and got the $24.99 shipping charge for overnight refunded?
[T-Mobile HTC One (M7)] popotamus:
My status has been updated to "Pending Shipping"

An estimated delivery date is no longer showing.

---------- Post added at 03:39 PM ---------- Previous post was at 03:33 PM ----------

Nevermind... Just refreshed the page and it went back to:

Estimated delivery date: 04/29/2013

Status: Being Processed

:confused:
[T-Mobile HTC One (M7)] brabusamg55:
same here.... went from pending shipping back to being processed

i seriously doubt this will actually make promised 4/22 delivery date.

wonder if they will refund the shipping....
[T-Mobile HTC One (M7)] Cho Namath:
Thanks. I purchased the phone at full price rather than using the installment plan, so maybe I won't get both emails? But I haven't received a single email, which is a bit disconcerting...
[T-Mobile HTC One (M7)] tbae2:
Well I finally gave up and told them to cancel the order. I then re-submitted my order online and it went through. Got a confirmed EIP signed email now and a "thanks for your order" order confirmation now. Lets see if it actually makes it through the system this time. It's really frustrating that they can't troubleshoot their own EIP signature issues that happen when trying to sign it through the email. All they say is you can wait or we can try to re-submit your order. lot of help that is! :rolleyes:
[T-Mobile HTC One (M7)] Gja88:
How much did everyone end up paying for the phone with taxes? I got like 42 bucks in taxes, anyone else??

Sent from my Nexus 4
[T-Mobile HTC One (M7)] tbae2:
35.52 in taxes here
[T-Mobile HTC One (M7)] oryan_dunn:
It'll be based on the tax rate in your state. $42 in taxes is around 7% or so.
[T-Mobile HTC One (M7)] Turb0wned:
Ordered 2 for both my lines around 1:15 est time. Went smooth and I got a conformation email and EIP email. I ordered overnight shipping but it shows April 29th for me also. Also got a "your order has been processed" email.
[T-Mobile HTC One (M7)] dirtyhamster73:
I'm really tempted to cancel and reorder and select the one day shipping.... but the rep scared me by saying the system may not let me reorder today, that it may usage 24 hrs to show that I have eip available. Ugh.... The 29th seems crazy to me! I was just in a rush to place this order thinking that they were going to sell out at any moment that I didn't really didn't pay attention to other shipping methods.

Did anybody here cancel that took the eip payment plan option and then order again right away and it take the order?
[T-Mobile HTC One (M7)] minghi:
monthly 4g

Can anyone with Monthly4G plan order this for the full price of $579?
[T-Mobile HTC One (M7)] stevedebi:
Yes, with their new pricing it is either $99 and 24 months at $20 with zero interest, or the full price up front. You have to pay the full tax regardless.
[T-Mobile HTC One (M7)] minghi:
I wasn't able to checkout online after entering my login and password. Do I need to call in to place the order? because the agent on the chat session said I can only order it online at the moment.

Server Error in '/CIHU' Application.

Unable to cast object of type 'TMobile.Web.BusinessObjects.PrePaidAccount' to type 'TMobile.Web.BusinessObjects.PostPaidAccount'.
[T-Mobile HTC One (M7)] stevedebi:
Try another browser, online is the only way. You have to go to your account and select "Upgrade this phone".
[T-Mobile HTC One (M7)] minghi:
Great, I'll try FF/IE now. I also placed an order on letstalk for the 64GB dev version but I heard it doesn't have AWS, so this means only 2G right until I move to LTE area? I heard 1900mhz deployment is very spotty in my area (central nj)
[T-Mobile HTC One (M7)] peachlai:
I'm on the same boat. Called customer service and they told me that this is due to the system glitch. If they need anything from us, they will contact us. I think I'll just wait until tomorrow. Right after I placed my order, the customer service in online chat told me that my order has been accepted, and should be successful. Guess I'll know for sure tomorrow. :p
[T-Mobile HTC One (M7)] stevedebi:
Yes, EDGE unless you are in a "refarmed" 1900 band. There is a lot of that here in LA, so the dev would have been OK, but with the Tmo branded One I have the best of both worlds - AWS now and LTE later. If only the TMO had 64 gb...
[T-Mobile HTC One (M7)] aiqbal09:
that happened to me but got cancelled. had to order again and went through shows 4/29
[T-Mobile HTC One (M7)] Nyxagamemnon:
Yeah Happened to me too lol.
[T-Mobile HTC One (M7)] disc0rdian:
I got a copy of signed EIP contract as well. I don't have my order number though so I cannot check order status and Tmo is unable to lookup. I could probably give them the new account number from contract to cancel and then reorder? I wonder if we will get another email with order confirmation and tracking info?
[T-Mobile HTC One (M7)] peachlai:
Yes, I've just realized that mine got cancelled again. Placed my third order and finally got this order processed through!

I chose overnight shipping so my Estimated delivery date: 04/25/2013
[T-Mobile HTC One (M7)] aiqbal09:
i got the order email about 2 hours later so dont cancel the order.
[T-Mobile HTC One (M7)] sabre31:
I think the issue is that in order for Apple to agree to let them have the iPhone they had to make certain commitments like advertise it solely for x amount of time and commit to buy x amount of iphones from apple. T-Mobile has been looking to sell iPhone for a while now so they would do whatever apple demands. Also iPhone is making them more money I am sure so they have no rush to get HTC one out for thr minority few who want it.
[T-Mobile HTC One (M7)] Joshnor713:
Freakin iphone, I swear. Apple screwed me with the Evo LTE launch last year as well.
[T-Mobile HTC One (M7)] harpr33t:
well here it is boys.
[T-Mobile HTC One (M7)] phatty033:
^ waiT! details please!
[T-Mobile HTC One (M7)] kkk121:
Damnnnn lol connections! Hahaha how !!!
[T-Mobile HTC One (M7)] milamas:
I just wanted to know if you guys have any information on the bands used by tmobile. Has the network 1900 band refarming reached El Paso, Texas? I want to buy the developer edition but I need to know if I will get HSPA here in El Paso. Thanks for your help
[T-Mobile HTC One (M7)] gsmumbo:
http://www.tmonews.com/2013/04/new-...ram-hints-at-htc-one-release-on-april-24th-2/
[T-Mobile HTC One (M7)] Evolancer13:
Oh snap, Im jealous as hell! How did you get one? Hows the bloatware/branding on the phone?
[T-Mobile HTC One (M7)] smooth3d:
What comes in the box? Do the headphones make it in?
[T-Mobile HTC One (M7)] harpr33t:
Was part of a VIP test group. And no headphones but did get a free official snap on case.
[T-Mobile HTC One (M7)] gruuvin:
How about some nice and clear close up images of the phone, so we can see how it's branded?

And do tell!! How/why did you get one so early? Demos arriving in stores now?
[T-Mobile HTC One (M7)] harpr33t:
Gotta find my camera for that. There's no tmobile branding on the phone. It comes with the usual tmobile bloatware. They surprisingly kept fm radio installed and the remote app. Nfc is easy to toggle. Going to attempt Google wallet

Stores haven't gotten the phones yet...
[T-Mobile HTC One (M7)] oryan_dunn:
Was the free case because you're a VIP tester, or is that going to be offered at retail in place of the headphones?

Or, did you not get headphones because you're a tester?

Also, does this phone support WiFi calling, and if so, how well does it work?
[T-Mobile HTC One (M7)] aiqbal09:
cool so nfc is working good to hear. on the htc site it says there is no nfc on the tmobile htc one
[T-Mobile HTC One (M7)] harpr33t:
I think it was because I was in the group. And WiFi calling didn't work but it is there. It said error SIM not ready.

Im guessing my SIM is inserted wrong or something. Once again no headphones.(disappointed) but then again it's free and I love HTC and happy to test it out. I'm going to try a speedtest

Well T-Mobile once again blocked Google wallet
[T-Mobile HTC One (M7)] Turb0wned:
The wait seems to be over.. Looks like April 24th it is! tmonews.com
[T-Mobile HTC One (M7)] Hoggles:
As far as I can tell....judging from international releases and reviews of the retail AT&T model....there will be no carrier branding, except for the HTC logo in the center....as we all know about.

Hopefully that holds true....

24th...here we come!! Finally!
[T-Mobile HTC One (M7)] balint0808:
I don't think there will be any carrier branding either, since it is a one piece phone, it is a bit tougher for carriers to "customize it".

The question is will T-Mobile sell the phone as an unlocked device?
[T-Mobile HTC One (M7)] smooth3d:
The At&t version does have a at&t globe on the back of the phone. The Sprint and T-mobile version will not have any branding at all. Yes It comes locked. If you pay for it full you will have to wait 40 days for them to unlock it. Source:Tmonews http://www.tmonews.com/2013/04/ask-tmonews-what-is-t-mobiles-new-device-unlock-policy/
[T-Mobile HTC One (M7)] oryan_dunn:
They should SIM unlock it if you pay it off in full.

I'd have to assume the bootloader will be unlockable via htcdev.com, like most other HTC phones.

As for S-Off, hopefully a smart hacker will come up with something that won't require you to remove the back cover for the wire trick.... oh sh1t...
[T-Mobile HTC One (M7)] minghi:
Same error with IE/FF. I was not able to checkout using a Monthly4G customer login and password. I plan to cancel my dev version for sure now because of missing AWS.
[T-Mobile HTC One (M7)] disc0rdian:
I got copy of signed EIP contract at 5am, almost 12 hours ago?? I do not know what to do...
[T-Mobile HTC One (M7)] aiqbal09:
well the first time that happened to me my order was cancelled after about 6 hours. then i re-ordered it and got the order number and text saying it went through. if its been 12 hours, i say cancel it and try again.
[T-Mobile HTC One (M7)] stevedebi:
You might try calling 611 and see what they say. Or wait until next Wednesday, it appears that some stores will have it then.
[T-Mobile HTC One (M7)] yankele:
Same exact thing happened to me, first 2 attempts I did it with my debit card, third time I changed browser and used a different card, this time I didn't get the error message at the end, got to the confirmation page and received 2 emails, one for the EIPAuthorizationand the other with the order confirmation!!!!

It's showing April 25th for delivery date so I'm happy (after a lot of frustration!)
[T-Mobile HTC One (M7)] dirtyhamster73:
I already got the order confirmation and a couple of texts, one that says my order has been processed. We will definitely get a tracking info email and a text along with it.
[T-Mobile HTC One (M7)] Cho Namath:
These guys are a joke. They keep canceling my orders and they tried to blame it on my credit card company. I then tried to place an order while on the phone with my credit card company and I got the same issue. Now I'm apparently locked out of T-Mobile's system for some period of time because they kept f*%@ing up my orders. Apparently they don't want my money.
[T-Mobile HTC One (M7)] disc0rdian:
Ya so I called for third time today and finally someone was able to tell me my order was not in system. I re-ordered and got both emails instantly (EIP Signed contract and Order Confirmation).

Thanks guys!
[T-Mobile HTC One (M7)] dirtyhamster73:
Oh good!!! Wow, what a mess huh? This somewhat reminds me of the nexus 4 launch...lol
[T-Mobile HTC One (M7)] JesseMT4G:
Jesus, what a mess that tmobile is making of all these orders.

Just ordered my Note 2 a few weeks ago online and didn't have any of these issues.

Is this due to a high demand?

Fancy pants Note ||:)
[T-Mobile HTC One (M7)] AllyOmega:
it's most likely due to limited availability of the phone rather than high demand. Or both in conjunction with each other. Plus T-Mobile is probably more focused on their iPhone 5 / Galaxy S4 launches, since those are much more popular brands. Therefore they're neglecting the One launch.

It's understandable from a business perspective, but obviously disappointing for someone who wants to get the HTC One ASAP.
[T-Mobile HTC One (M7)] Feyek:
High demand and low stock :(

I was able to order it from the website and it gave the receiving date of 4/22. Email says 4/29.

Called Tmobile and the dude had no clue as to why it wouldn't get to me until 4/29 even though I asked for overnight shipping.

Says to call back if I don't get it next friday and all shipping charges will be waived.
[T-Mobile HTC One (M7)] rpmccormick:
I ordered one online, it said I had to call. I called, he said I wasn't approved for the $99 financing (even though I have an 850 credit score), I agreed to $384 up front, and he said everything was good. 30min later online said it was cancelled (no email ever came). I called again, he said both orders were cancelled, but did a 3rd order for me and I told him just I wanted to just pay in full upfront. After a 20min call he said I was all set. Online 30min later, it still can't find my order, but I called in again and she said everything was good and it would appear online eventually. All orders gave me free overnight shipping, and they all said it would ship on the 24th. One of the cancelled ones said it would have shipped on the 22nd though.

My god what a mess. You'ld think none of these people had launched a phone before (even though they do it like 6 times a year!!!)
[T-Mobile HTC One (M7)] peachlai:
The funny thing is, after they cancelled my order twice and finally got it through in the third order, I need to cancel the order from T-mobile myself because Letstalk is shipping my order today. What a drama! ;)

Be Vegan, Make Peace ＼(^o^)／
[T-Mobile HTC One (M7)] evohog:
Might have missed it but with an upgrade no dock? Was there until I hit upgrade.
[T-Mobile HTC One (M7)] dirtyhamster73:
Come to find out the dock was only for new customers or adding a line. At least that's what it says when you click on the dock banner.

But the offer is still there.
[T-Mobile HTC One (M7)] kirdroid:
My order is also a mess...some 5 attempt and 2 has got thru...called to cancel the extra one and they say cant cancel since it is processing?

Anyway i have 2 active orders now one for 4/22 and one for 4/29 delivery and Im not sure if anything finally gets shipped. It's a big mess, should have just waited till Wednesday and bought it in store. At least it would saved me all the hassle of calling and talking to reps who have no idea.
[T-Mobile HTC One (M7)] dirtyhamster73:
Before when there were subsidized phones on T-Mobile they use to send you out a new phone if you called in with a defect, you'd send the defective one back when the new one came. Now that these phones aren't technically ours, for the ones who used eip, will they still send out a new phone before we send back the defective one? Anyone know?
[T-Mobile HTC One (M7)] nonmindo:
I woke up at noon, found out that the phone was online, the "upgrade" button wasnt working, but I just made sure I was logged in, went to "buy phones" then filtered to HTC and LTE and the one came up, i clicked "add to cart" and proceeded to pay

No issue other than the "upgrade" button, hadnt received an e-mail or text yet about the order, hopped on here, saw the issues every one was having..

Called T-mo talked with a rep, he confirmed my order had been placed(expedited shipping), I inquired why I hadnt gotten the confirmation text or email, or the tracking info

He advised that the e-mail / text / tracking info is NOT generated OR sent until UPS has scanned the device for shipment

I also inquired about the windshield dock, he advised that ALL HTC One's ordered online, upgrade or new customer, will get the dock (but it may take between 5-6 weeks for the dock)

just thought I would chime in on my experience thus far
[T-Mobile HTC One (M7)] kirdroid:
For folks who ordered expedited shipping....did you get shipping info? I got emails saying they completed processing my transaction and just waiting on shipping info hoping it doesnt get cancelled or anything like that.
[T-Mobile HTC One (M7)] nonmindo:
Yes, I did(forgot to mention in my last post), as mentioned in my last post, they said the shipping info doesnt send out until UPS scans the package
[T-Mobile HTC One (M7)] popotamus:
Emailed Tforce about the whole confusion about shipping dates, and here's their reply.

Good thing is that they're crediting me for the s/h on my next bill. Though, they were a little vague in their response. "early next week at latest" doesn't necessarily mean Next Day (not counting Saturday).
[T-Mobile HTC One (M7)] dirtyhamster73:
Was the rep aware that the dock says only for new customers and for new lines? Hope it does show up!
[T-Mobile HTC One (M7)] nonmindo:
Yes, I specifically asked "Will the dock be included for existing customers, as the site at one point said that all sales of the HTC One would include a dock, then it said only for new lines / customers" he replied with "ohh yes of course you'll get the dock on upgrade"
[T-Mobile HTC One (M7)] disc0rdian:
I was told upgrade is not available until the 24th, only new lines can preorder. That may be why it is not showing up. Has anyone been able to upgrade?
[T-Mobile HTC One (M7)] kirdroid:
Ok thanks wondering then if my order went thru..if it is for Apr 22nd then by now ups should have picked up.
[T-Mobile HTC One (M7)] nonmindo:
yes, I upgraded, without issue
[T-Mobile HTC One (M7)] disc0rdian:
Interesting. Any Small Business accounts able to upgrade? No matter what browser I use, operating system, or even phone I pick to upgrade it always fails.

I either get stuck on Step 1 or I get this error:

Our website is temporarily unable to complete your request. Please try again in a few minutes. For immediate assistance, please call 1-877-334-7151.

I refreshed millions of times and nothing.

I spoke to a rep today and they said I could just order phone with new line and never use the sim that comes, just pop in my current sim, call them and they will transfer to my current small business account as an upgrade. Not supposed to do that, but they said it would not be a problem considering all the issues I was having trying to preorder this phone that they never even heard about lol.
[T-Mobile HTC One (M7)] nonmindo:
might be because of small business account, not sure, my account is standard customer account
[T-Mobile HTC One (M7)] disc0rdian:
Ya I am thinking it is because of small biz acct because I asked multiple times today and they kept telling me 24th.
[T-Mobile HTC One (M7)] bryanh85:
At first, It showed "Out of Stock" when I tried to upgrade, but I was able to add one as a line without no issue (didn't place the order though) I tried the upgrade option a few hours later and it was available and it went through smoothly. Within a couple hours I got an email from T-Mobile confirming the payment was processed.
[T-Mobile HTC One (M7)] bryancotton84:
How are people ordering this who aren't new customers? Keeps telling me "out of stock"
[T-Mobile HTC One (M7)] Du22ty:
Do you have a past due?
[T-Mobile HTC One (M7)] disc0rdian:
Hell no. I pay my bills on time.
[T-Mobile HTC One (M7)] dirtyhamster73:
I upgraded no problem, once they fixed the site.

---------- Post added at 09:04 PM ---------- Previous post was at 09:01 PM ----------

It was showing out of stock this morning for existing customers but it got fixed and we were able to order, I've had my order in since noon, around there.
[T-Mobile HTC One (M7)] bryancotton84:
What the flip kip! It still says out of stock for me!
[T-Mobile HTC One (M7)] disc0rdian:
Try clearing your cache or using a different web browser
[T-Mobile HTC One (M7)] Turb0wned:
Yup no problem upgrading both my lines..

For everyone that received the EIP email. MAKE SURE YOU OPEN THAT PDF AND CLICK ON THE CLICK HERE TO VERIFY!
[T-Mobile HTC One (M7)] MrMinh:
What a mess

I tried to pre-order 8 times on 3 different lines and none went through. I checked my bank account and was charged once. No order confirmation or anything. I called in and they said all the orders were canceled, and the one pending charge will go away in a couple of days. Now it's out of stock. Bull****!