yashsingh1/xdaforums huggingface dataset:
[T-Mobile HTC One (M7)] thebest:
I received my equipment installment plan contract email

Does that mean the order went through? I never got an order confirmation email... :eek:
[T-Mobile HTC One (M7)] mouzaihem:
Wow, it is 623 here ET and it sells out. Ridiculously bad launch.

EDIT:

So I called a rep, LOL "phone is not available and we do not have any information available, but the S4 will be out April 24th." This after I said that online the phone is out of stock but I would like to confirm that with you guys. Whatever
[T-Mobile HTC One (M7)] Du22ty:
I called in and they told me they don't take pre-orders over the phone. So I logged in to the website to see it's out of stock..
[T-Mobile HTC One (M7)] mouzaihem:
Just chatted with a rep who again said it is not available and was posted in error, honestly, who knows. Even orders from HTC went to **** right now, with order statuses disappearing.
[T-Mobile HTC One (M7)] androidindian:
HTC One Available For Pre-Order On T-Mobile !! : http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=HTC-One-Glacial-Silver

*Free car dock with purchase of phone!
[T-Mobile HTC One (M7)] Gja88:
So I believe I know why we customers trying to upgrade shows as it being sold out when it really isn't. If you don't sign in you can proceed to checkout but if you are a T-Mobile customer it shows it as sold out. After reading the free car dock offer, it says that the dock is offered to new T-Mobile customers or those who add a new line. No where does it say to customers who upgrade. Just a thought.

Sent from my Nexus 4
[T-Mobile HTC One (M7)] dirtyhamster73:
Whether or not this is true, I'm just passing along what I was just told by 611.

He said they know about the issue of showing sold out once customers log in for the pre orders and that it'll be fixed in 2 hours. I never believe what they say but I'm holding on to hope!
[T-Mobile HTC One (M7)] THEindian:
Honestly guys, its probably best to go to a T-Mobile store and buy "One" there, depending on the city, they should have them there.
[T-Mobile HTC One (M7)] CJohnson1073:
Here's what I learned from a T-Mobile Store manager yesterday when speaking with him about porting over a number. The phones will be arriving in a limited number of stores on the 24th. I live in NC and the closest store that is getting them on the 24th is in SC. Sounds like they will be able to order one for you on the 24th and have it shipped to you within a couple days from what he was saying. The T-Mobile manager can look online and tell you what stores they are going to be arriving at if you want to take a road trip. I myself will be getting one elsewhere and activating it on T-mobile when I get it. I would also recommend that if you are thinking of switching over to T-Mobile and have price offers from other stores (Best buy rebates, etc), speak with the manager and see if they can match those rebates. A friend of mine that was with me walked out of the store with some SWEET rebates on three new lines that he ported over.
[T-Mobile HTC One (M7)] makomek:
HTC One is only for new customer as of right now, for existing customer who want to upgrade have to wait for next week if they still have some left.

They want to attract new people to their carrier first, they will do same on the SGS4 on the 24th and upgrade on may 1st .T-mobile is letting us(loyalty customers) eat the leftover.
[T-Mobile HTC One (M7)] dirtyhamster73:
Basturds!!!!!
[T-Mobile HTC One (M7)] disc0rdian:
I received a copy of my EIP contract, but I never received an order confirmation. Anyone else in same boat? Anyone get an order confirmation?
[T-Mobile HTC One (M7)] Gja88:
I can confirm this as I just got off the phone with them. Preorders are only available to new customers. Existing customers will be able to order online on the 24th, the day of its release.

Sent from my Nexus 4
[T-Mobile HTC One (M7)] evohog:
Went in without signing in and it was available, signed in and out of stock so its confirmed about only new customers
[T-Mobile HTC One (M7)] ECEXCURSION:
Haha... Looks like I'm first then. Too bad I won't be switching until June...

Sent from my HTC One X
[T-Mobile HTC One (M7)] peachlai:
I received an error message with an order number and asked me to contact customer service. I chatted online with the customer service but he told me that my order has been cancelled. He said he does not know why my order has been cancelled. He asked me to place another order, otherwise, he could not assist me. I will try again. If failed again, I would wait for a couple of hours. Maybe it is their online order problems.

Be Vegan, Make Peace ＼(^o^)／
[T-Mobile HTC One (M7)] disc0rdian:
Did you get an EIP contract emailed to you?
[T-Mobile HTC One (M7)] aiqbal09:
Same thing happened to me. Even showed order error but I got the equipment purchase agreement. Called T-Mobile told me everything is fine and the order should be good as long as you got Ur purchase plan agreement.
[T-Mobile HTC One (M7)] peachlai:
No.....:(

Be Vegan, Make Peace ＼(^o^)／
[T-Mobile HTC One (M7)] disc0rdian:
I was told same just wanted to confirm thank you

---------- Post added at 02:35 PM ---------- Previous post was at 02:34 PM ----------

i would def reorder then
[T-Mobile HTC One (M7)] smooth3d:
BOOOOOOOOO T-mo has really botched this pre-order by only limiting it to new customers. I just joined T-mo at the end of March and brought my phones with me and now I cant pre-order!
[T-Mobile HTC One (M7)] Joshnor713:
Think I'm just gonna wait til the HTC store has it anyways, don't wanna pay over $50 in sales tax to get it quicker. Patience!
[T-Mobile HTC One (M7)] Cho Namath:
I'm a new customer planning to use this phone on the $30/100 minute prepaid plan, so I wanted to buy it outright. Customer service suggested that I buy it now with a no-contract plan and then immediately cancel the plan once the phone ships. Does anyone have any experience with something like this? If I want to do this, I assume I should just discard the SIM that comes with it and go buy a new prepaid one before I activate it?
[T-Mobile HTC One (M7)] peachlai:
I have just placed a new order and had the same error message. However this time when I chatted with the customer service, they confirmed my order and said they got my order. I still have not received any email yet but at least my order is comfirmed this time. Yay!!:D

Be Vegan, Make Peace ＼(^o^)／
[T-Mobile HTC One (M7)] kirdroid:
Damn it TMobile...i ported my numbers last week. Why the hell do you want to limit this to new customers only? I just want to pay full price of the phone and then move on. What about the new uncarrier thing? but you are still acting like other evil carriers...guess all are same.
[T-Mobile HTC One (M7)] dirtyhamster73:
I just received the email that the htc one has arrived, I signed up to be notified...so I follow the link to order and of course it doesn't let me. Thanks T-Mobile!
[T-Mobile HTC One (M7)] BluesHawk:
Got an e-mail from letstalk saying that my order status is finally updating past backordered to "will ship sometime before the end of april." I'm hoping they'll ship next week but it seems they took too many pre-orders to me. Oh well I waited 2 weeks, I can wait 2 more weeks for this beast.

However now I can't seem to access my order in letstalk's system
[T-Mobile HTC One (M7)] dirtyhamster73:
I don't understand why they are sending out the "it's here" emails and not letting existing customers order....none of the T-Mobile stores near me are going to carry the phone on the 24th, I'd have to drive 45 minutes away and I'm not going to do that. I would prefer to buy in store, that way if something is wrong with the phone I just just exchange it in store, but I thought online would be faster and that I would have the phone on the 24th if I pre ordered. Guess not.
[T-Mobile HTC One (M7)] EclipzeRemix:
As you can see on the site its a limited offer

I think the amount of total HTC Ones is only really limited for the T-Mobile model

The other models should be easier to get a hold of.

Can't believe T-Mobile is sucking Samsung and Apples ass, really disappointing

---------- Post added at 12:13 PM ---------- Previous post was at 12:12 PM ----------

Yea those dates are correct
[T-Mobile HTC One (M7)] yankele:
I received that email too, but called the CS and they told me that they were having a system glitch and couldn't tell me for sure if my preorder went trough or not. Also my Debit card was charged (I checked my statement online) and called back and they told me that since I received the email and my DC was charged "my odds of it going trough were really high". At the end they told me to check back in 24 hours.
[T-Mobile HTC One (M7)] illestfob:
none of the major boston stores are stocking it?? can I ask which city that has stock that is 45 minutes away?
[T-Mobile HTC One (M7)] aiqbal09:
same thing happened to me but now my order shows cancelled
[T-Mobile HTC One (M7)] dirtyhamster73:
Burlington.

And not according to Stoneham, Revere, Medford, Lynnfield. I called them all and they all said Burlington would be the only store that is considered "high volume" and that would get it.
[T-Mobile HTC One (M7)] yankele:
Did they also charged your bank account? Because I did get the error message and asked me to go back to the check out page or call CS, I called CS and saved the order number. They told me that if I noticed something weird in 24 hours in the check my order website then to call back and that they will "email another department" to process the order.

Also at [MENTION=259357]Tmobile[/MENTION]help they are constantly saying that the devices are in stock for pre orders and that ist a system glitch and their engineers are working to bring the pre sale back to everyone.
[T-Mobile HTC One (M7)] aiqbal09:
yep charged my card and told me the same crap lol. I checked and show cancelled now.
[T-Mobile HTC One (M7)] branshaw09:
So I tweeted to [MENTION=259357]Tmobile[/MENTION]Help about the reason I left Verizon was to have the flexibility to buy what I want when I want it, and that by them only allowing the presale to new customers is not what I signed up for when switching to T Mobile 3 weeks ago. This was the tweet I got back...
[T-Mobile HTC One (M7)] Joshnor713:
I talked to them over the phone, there's no way to buy the phone out-right. You have to do the "plan". Bull...

I doubt anything is ever going to top this mess of a launch
[T-Mobile HTC One (M7)] mouzaihem:
The system really is glitched, if you are an existing customer you must refresh the device list page that shows the phone as "Out of Stock," it will eventually allow you to add it to the cart and then proceed to finish the order. I was able to upgrade my current line, estimated shipping is 4/29 however.
[T-Mobile HTC One (M7)] dirtyhamster73:
That's not true, as long as you're a customer that is....they have the option at the top of the page when you're checking out to pay in full.
[T-Mobile HTC One (M7)] kirdroid:
I switched from ATT last week and cant pre order HTC One..I sent them a tweet about my disappointment as well.
[T-Mobile HTC One (M7)] Du22ty:
What link are you refreshing? It's a hassle to refresh, wait for that to load then hit new devices.
[T-Mobile HTC One (M7)] mouzaihem:
Keep refreshing the device list page. :)
[T-Mobile HTC One (M7)] Du22ty:
This?

https://my.t-mobile.com/Cihu/Upgrad...evice=&deviceId=&type=&value=&unavid=&TopGrp=
[T-Mobile HTC One (M7)] Joshnor713:
Not true for new customers who want to do prepaid. I don't want their Simple Choice Plan, but cannot purchase the phone without doing it. Stupid.
[T-Mobile HTC One (M7)] yankele:
Actually I checked back again and it showed cancelled!!!

I called back and now they transferred me to the sales department and told me that the phone is no longer available and that is why they cancelled the order. Iasked about the charge to my bank account and they said it'll go away, and if I wanted to do a SIM only order or I could get the iCrap!!! I'm really hating this right now!
[T-Mobile HTC One (M7)] mouzaihem:
It is a hassle, but it only took a handful of refreshes for me. Others on TMOnews website have upgraded the same way (that's where I got the idea) so good luck! Also, T-Mobile did tell Tmonews just a little bit ago that the system is having issues and the preorder is NOT only intended for new customers. So either way hopefully it is fixed soon
[T-Mobile HTC One (M7)] Du22ty:
Yeah I read the account of a person on Tmonews who said what you did, just hasn't worked for me, which is why I was wondering what page you're refreshing.
[T-Mobile HTC One (M7)] kirdroid:
not working for me as well...did many refreshes
[T-Mobile HTC One (M7)] teiglin:
+1 to this, I'm probably not at 100 yet but getting there. I'm trying to add a line which shows the One as available, but it's giving me errors when trying to check out. sigh...
[T-Mobile HTC One (M7)] branshaw09:
I'm getting this from your link...

Our website is temporarily unable to complete your request. Please try again in a few minutes. For immediate assistance, please call 1-877-334-7151.
[T-Mobile HTC One (M7)] teiglin:
That link has asterisks where his phone number was. Try putting your phone number there (https://my.t-mobile.com/CIHU/UpgradePhones.aspx?unavid=mngupgradephone&msisdn=<your phone number here>)

edit: finally got to the last step, said there was an error finalizing my order but they charged my credit card and sent me the EIP contract as well. So, here's to waiting and hoping...
[T-Mobile HTC One (M7)] mouzaihem:
It may now be working? When I attempt to upgrade another line on my plan it shows in stock right away, keep trying everyone
[T-Mobile HTC One (M7)] branshaw09:
Yeah, that was for my number....
[T-Mobile HTC One (M7)] dirtyhamster73:
The site is working! I just placed my order!

I was charged shipping though, I thought it was free shipping??
[T-Mobile HTC One (M7)] kirdroid:
Yep worked for me as well...Place order and selected expedited shipping. Delivery says 4/22 :laugh:
[T-Mobile HTC One (M7)] patseei:
I see a one time migration charge of $200?? WTH. did you guys get that on the summary list.

--clarification: because I am on a classic plan to upgrade, they want to switch me to the new plan so they want to charge me $200. bahh... so many limitations.
[T-Mobile HTC One (M7)] branshaw09:
I got mine done as well. I got expedited shipping too. Figured what's the extra $13 when I'm already paying $579 for the phone! Just hope i got it in time to get the free car dock.
[T-Mobile HTC One (M7)] peachlai:
At the upper right corner, we have the option of monthly payment or one payment for the phone.

I guess if you want to do pre-paid, you can make a one payment for the phone and just use the simple choice plan for one month. After that, choose anything else from T-mobile.

Although, I don't know pre-paid plans still exist! My friend tole me that he went to a T-mobile store and was told that there are no pre-paid plans anymore. My friend got a Nexus 4 from google and wanted to choose the 100 minute 5GB pre-paid plan. He could not choose that and ended up using the $70 unlimited everything...
[T-Mobile HTC One (M7)] oryan_dunn:
Just ordered one for my fiance (by 'upgrading' my phone, paid full price). Selected standard shipping. No mention at all on the order of the free car dock.
[T-Mobile HTC One (M7)] branshaw09:
Yeah I didnt see anything on my order confirmation either, but that is a promo that is going on "while supplies last". So we'll see.
[T-Mobile HTC One (M7)] mouzaihem:
Really? Mine at first said that but then when I checked the order status it said 4/29. Overnight delivery :confused:
[T-Mobile HTC One (M7)] Du22ty:
Are you still under contract? If not do not spend the migration fee. Call them up.
[T-Mobile HTC One (M7)] tbae2:
I put in my order and than it got cancelled. I called them up and the lady on the phone put my order in again saying it was a systematic error that the order got canceled. Now i'm trying to sign the NEW EIP and it won't let me, says there's a problem. The sales support rep said my best bet was to wait 24 hours and than try to sign it again, which is kind of ridiculous. I'll try to be patient but my bet is it won't work at the moment.
[T-Mobile HTC One (M7)] kirdroid:
Mine first said 4/29 but after selecting expedited shipping it changed to 4/22.
[T-Mobile HTC One (M7)] Du22ty:
Mine said

For security reasons we only ship to your billing address.

Order Date: 04/19/2013 at 10:32:00 AM

Your order's estimated delivery date: 4/22/2013.

To track your order, or view and print a receipt, please visit the Order Status page

But when I clicked on order status page it said

Estimated delivery date: 04/29/2013

Status: Being Processed

Shipping Carrier:UPS Expedited Next Day

Who knows.
[T-Mobile HTC One (M7)] peachlai:
Mine is the same, but I wonder if that is possible. The release date for T-mobile is 4/24.... Just wondering....

Sigh... learned my lesson from Lets Talk. I don't trust the system estimation anymore until I get my shipping confirmation...:rolleyes:
[T-Mobile HTC One (M7)] Joshnor713:
Yeah, thought about that, but don't want to pay $20 bucks more ($30 prepaid vs $50 plan) for no reason.

This is how I'm seeing it...Paying T-MO right now $579 (phone) + $50 (tax) + $50 (plan) = $679 vs. paying third party (no tax) $579 (phone) + $30 (T-MO prepaid) = $609

When the phone costs that much, $70 matters to me if it's just a matter of being patient.
[T-Mobile HTC One (M7)] yankele:
The same happened to me, did everything you said, then within 2 hours it got cancelled, then they told me I needed to place my order again, So is did, (first order they charged my bank) So it went trough until the end but at the very end it told me this again (as in with the first order)

I called again and they told me the same crap to wait 24 hours, so they could email some other department and reactivate my order.
[T-Mobile HTC One (M7)] erikiksaz:
Whew, got in for 4/22, hopefully it actually arrives then.

Luckily I wasn't hit with the migration fee even though I'm on contract with the preferred NW 600 plan.

I just tried it for my gf, but her on-contract classic plan is being hit with the migration fee.
[T-Mobile HTC One (M7)] peachlai:
True! I ordered T-mobile for my friend since he lost his phone and needs a phone as soon as possible. For myself, I spent 650 on the developer version. Don't want to pay tax and shipping. I would rather spend the additional $70 on the additional 32GB + unlocked bootloader under warranty. :p
[T-Mobile HTC One (M7)] dirtyhamster73:
So I called 611 about why I was charged shipping and if they are going to charge me shipping then I want to pay the $13 for expedited shipping and receive it on the 22nd vs paying $7 and getting it on the 29th, I also asked about the car dock.

Long story short, they can't change my shipping unless I cancel, and knowing how short they are with stock that's not happening. So, once the phone ships and it still says that they charged me the $7 they will credit my account...whatever, not really concerned about the $7 as I am with receiving the phone on the 29th, that's dumb. I can just go to a store on the 24th and walk out with it.

The car dock she said will be shipped out, that it usually doesn't show with the phone in the order but it will come with the phone, and if it doesn't they will send me one. Don't know how that will work if they are sold out of them due to the offer. Either way, I'm guaranteed a htc one and that's all I care about. :D
[T-Mobile HTC One (M7)] MikeGL2:
The same thing happened to me when trying to order my Nexus 4. It showed available until I logged in and then it showed out of stock.

I called a rep who said I could order it at full retail only if I signed a new contract. After nicely saying that was ridiculous and saying that I expect to buy it full retail and will not modify my contract, the rep talked to a manager and got approval to sell it.

I am thinking of doing the same thing for the HTC One, but not sure if I will have the same good outcome this time since they may be treating it differently since it is a preorder.
[T-Mobile HTC One (M7)] stevedebi:
I just ordered mine online. It says 29th. I didn't spring for expedited shipping, but at this point I don't care. I cancelled my order for the 64gb dev edition.

BTW, the T-Mobile store manager I spoke with this morning said it would be 2-3 weeks before the stores get any stock.
[T-Mobile HTC One (M7)] dirtyhamster73:
That's how I feel as well....it even says on the htc one page "limited time", whatever that means. At least we have an order in, and the reports of this phone being in limited quantities is true, we have one. I can live with the 29th, it's not like I need it right now, I have 5 other phones...but it would be nice if it came before then.
[T-Mobile HTC One (M7)] Gja88:
Hey everyone. I also got my order in for the 29th as well. One thing I would like to note is that in the very bottom of the official page it states that the car kit takes 6-8 weeks for processing and for it to be shipped. Anyone ever order with T-Mobile in the past and know if this is true or if the dock will ship with the phone?

Sent from my Nexus 4
[T-Mobile HTC One (M7)] unlazy4sports:
Are any of you on the $30/mo online prepaid plan? I've been getting this message when logging in at the HTC One order page.

Unable to cast object of type 'TMobile.Web.BusinessObjects.PrePaidAccount' to type 'TMobile.Web.BusinessObjects.PostPaidAccount'.
[T-Mobile HTC One (M7)] dirtyhamster73:
From what I know about that $30 unlimited text and data/100 minute plan is that it's only available at Wal-Mart? I don't know, that was what people in the nexus 4 thread had said during the launch.
[T-Mobile HTC One (M7)] MikeGL2:
They are trying to charge me $150 migration fee as well, but the only change to my plan is that they are giving me $5 less a month. Did you find a way to remove the charge?
[T-Mobile HTC One (M7)] patseei:
So, there is a way. Call their support and ask them to do it for you. You do have to switch your classic plan to the new plan so you don't have to pay the migration charge. Mine came out to be +$20 per month, but I didn't switch. When I got into the contract, I had some rebate, etc. that may go away if I make any changes to my plan. I am just going to sit on my S3 for now. Disappointed and sad, but oh well, but I will live :)

Good luck.:good:
[T-Mobile HTC One (M7)] mouzaihem:
So a rep told me in regards to the 4/29 dates, it should be updated on the 24th for when it will really be delivered. I'm assuming they will be shipped on the 24th then?
[T-Mobile HTC One (M7)] peachlai:
I had this plan about five months ago and simply activated the new sim card online. However, I stopped using that phone number anymore and lost the plan. I don't know if it is still an option for new customers though...
[T-Mobile HTC One (M7)] hikkaru:
Me too, on the classic plan with unlimited data (5GB High speed)+Mobile Hotspot. Wanted to just buy the phone out right for $579 w/o making any changes to current plan... Since I don't want any changes to my plan, why is there still a $150 migration fee:confused:

Anyone else find a way to get around this?
[T-Mobile HTC One (M7)] dirtyhamster73:
Shipping on the 24th and delivered on the 29th?
[T-Mobile HTC One (M7)] popotamus:
Paid $24.99 UPS Expedited Next Day for T-Mobile to give me a shipping estimate of 4/29... :eek:
[T-Mobile HTC One (M7)] dirtyhamster73:
Isn't anyone wondering why they paid for shipping when it is suppose to be free shipping? (Regular shipping method, not expedited)
[T-Mobile HTC One (M7)] mouzaihem:
No no, as in the phones will ship that day according to whatever shipping method you selected. I asked to clarify "So I should have the phone before 4/29?" At which point she said yes.

---------- Post added at 02:42 PM ---------- Previous post was at 02:41 PM ----------

I did as well, I think 4/29 is just a mistake on their part
[T-Mobile HTC One (M7)] dirtyhamster73:
So how is that suppose to work? Next day meaning the day after launch, the 24th, so you'll get it the 25th or next day meaning Monday or Tuesday? (The 22nd)