yashsingh1/xdaforums huggingface dataset:
[AT&T HTC One (M7)] sneef:
Hi, I received my HTC One 32GB (AT&T) this morning via FEDEX, and it has a gap at the top. It IS definitely an issue. I can insert my fingernail into the gap. REGARDLESS, it shouldn't be there. it is ugly, and ruins the sleek, professional look of the phone.
[AT&T HTC One (M7)] nugzo:
That's the whole problem....incredible quality means no gaps.. With gaps like that there will be dust behind the screen in no time. That is very visible. Gaps are not incredible quality. They will replace them for this which means they also agree that it's not right. One x had some dust issues behind screen and were replaced.
[AT&T HTC One (M7)] sneef:
speaking of jagged aluminum, mine has some ugly marks on the mirrored chamfered edge near the headphone jack, looks like the machine that polished the aluminum, or cut it, or however they get the chamfered edge to look so clean and shiny, actually malfunctioned a little bit. I also have a couple obvious pits in the white plastic at a couple different locations around the phone's edge. The headphone jack is rough-edged on mine, and the speaker grille area is not the same height on the top and bottom grille, meaning there's a pronounced "ledge" where the bottom grille sticks out from the glass, and the top one does not, it is nearly perfectly flush.

I am annoyed because the demo unit at my local store is flawless as far as I can see. So it is not like they can't produce a good unit. IF every unit had similar discrepancies, I wouldn't have much to say, but knowing that mine is inferior, and they probably have an inferior assembly line somewhere, or at least some inferior batches, makes me very annoyed. This is not a $99 pay-as-you-go clamshell phone. We paid $650 cash after taxes for this device, and I damn well deserve better than what I got. Sorry if I sound picky or abrasive, that is not my intention. Believe me, I LOVE this phone, and if there is no recourse, I'll just keep it. But I would like to find out how I can return it. I have a feeling HTC is going to refer me to AT&T, and AT&T are going to be jerks about it on the phone. any advice? I know I asked for advice in another thread, but this thread specifically addresses my issue, and I am hoping someone has knowledge of returns with HTC/AT&T. I've only dealt with Apple for mobile phone returns for shoddy build quality; up until now, HTC hasn't shipped me a phone with an issue, neither has samsung.

thanks!
[AT&T HTC One (M7)] nugzo:
They will replace it. No problem. First try a store. you have 15 days to return if not satisfied. 30 days on premier. Ive replaced a couple of one x's for visual defects without a problem. if the store gives you hassle, Call AT&T and tell,them, they will take care of you.
[AT&T HTC One (M7)] Element515:
I don't think this gap will mean dust beneath the screen... It's because HTC decided oddly to put the speaker grills on afterwards and glue ons. So, the unibody is one piece... this glue on is just not very good. Any dust getting in that gap would get in through the speaker holes anyway.
[AT&T HTC One (M7)] Bigjim1488:
Doesn't make me feel much better, so my speaker grill will fall off? I wish they would have come up with a better design for the speaker cover
[AT&T HTC One (M7)] expertzero1:
Oh that's what they mean by the gap
[AT&T HTC One (M7)] Nexii:
Actually it will. Go to youtube ans search for a drop test, it's the first thing jumped jumped right off the phone.

HTC really is dropping the ball on this one. As something that you are advertising as a feature of a phone, you better be damn sure you actually have a grasp on what your advertising. I don't want to be lured in by a unibody design only to find out I have the Grand Canyon sitting on top of my phone.

Sent from my gap-less Samsung Galaxy S3
[AT&T HTC One (M7)] mang0:
Yes, a tiny, hairline gap on the top of the phone is considered "dropping the ball" on build quality. You must have missed the inexpensive, inferior material of your phone, which costed the same (if not more) as a phone made of superior materials.

Not to mention, if the phone can indeed be gutted easier by taking off the speaker grilles (which I believe has yet to be attempted/documented), using an adhesive to attach them to the phone is not necessarily a bad thing. I much prefer adhesive to clips, which can break over time. At least you can just re-glue the speaker grilles if they ever fall off. Just my two cents.
[AT&T HTC One (M7)] CheesyNutz:
stop crying return the phone for another
[AT&T HTC One (M7)] Nexii:
Ifixit gave it a score of 1 on reparability. I'm not so much worried about the speaker grills as you said,you can glue them back on. But what about the actual gap it self? Will it get bigger over time? Its HTC's flagship phone. Its supposed to be a premium phone with a premium finish. HTC is advertising something that they can not produce. Don't get me wrong I like the phone. But when it comes to materials, I would prefer Samsung's plastic over the aluminum that HTC is using. Aluminum is way more fragile cosmetically wise as its prone to more dents and scratches than plastic. Its cheaper to replace as well. With all that being said. I'm still buying the HTC one. Just disappointed in HTC.

My two cents.

Sent from my gap-less Samsung Galaxy S3
[AT&T HTC One (M7)] raqball:
The title of this thread is ridiculous and good grief its a phone not a tank..

Return or exchange the phone if you are not happy with it..

Problem solved

[/end thread]
[AT&T HTC One (M7)] ekerbuddyeker:
I think GAPGATE is a fantastic name and absolutely accurate. It may be a bigger problem than we know.

BTW the demo unit at a store I saw had one side that was a little rough and not smooth like the other side.
[AT&T HTC One (M7)] ericiidx:
My black One also has some minor "defects," such as the OP's gap in the top of the phone, the volume rocker sticks out slightly more for "volume down" than it does for "volume up," there is more space between aluminum and glass screen at the bottom than there is at the top, and the plastic antenna grounds on the back of the phone have some obvious (but subtle) defects to them.

However, I was only disappointed the day I realized these defects, and not a moment longer. They are all easily overlooked, and don't detract from my enjoyment of the phone at all. In fact, some even work in my favor -- for example, the volume rocker having more protrusion at "volume down" helps me find it instantly, as I naturally slide my right thumb up the side of the device to access the rocker.

Despite the seemingly widespread build quality issues, one must unfortunately accept that there are deviation specifications to these kinds of things -- having a fraction of a millimeter gap between the pieces of aluminum may be acceptable within HTC's manufacturing guidelines. The fact of the matter is, only a minority of buyers will notice these types of things, and acknowledge them as defects. I simply look at them as imperfections; ones that will become a non-issue after a few months of wear and tear.

EDIT: Just wanted to clarify, I do indeed have a black One with these issues, and it was purchased from an AT&T store only two weeks ago. P/N 99HTT040-00. Not sure how old/new that is.
[AT&T HTC One (M7)] danpdroid:
I bought an ATT Black 32GB from Amazon.com. They have a 30 day warranty and no restocking fee. The phone is flawless. Tested just about everything. I will say, its probably harder to see any gap gate issues with the black one.

The screen is flush, speakers sound great.

Just FYI.
[AT&T HTC One (M7)] nugzo:
I was gonna say the same thing. I meant to post how great i thought the title was the first day i read it lol.
[AT&T HTC One (M7)] kcvikander:
I'm not too concerned. If my phone has a gap I'll simply go to the store and have them replace it.

If a store won't replace it for you, try another. The beauty / frustrating thing about phone stores is that some employees will go to the end of the earth for their customers and some will send you packing. The key is to never give up. Someone, somewhere will help you.
[AT&T HTC One (M7)] nugzo:
And be as pleasant as possible at first. If you know thinks arent working out being nice then turn on the heat :victory:
[AT&T HTC One (M7)] theledman:
It really isn't. Watergate, which this portmanteau is trying to allude to, was a scandal where the US government tried to cover up damning information. Unless you're aware that AT&T/HTC is actively and intentionally trying to cover up this "scandal", which in reality is really just poor quality control or poor tolerancing by either the machines that produced this phone or the engineers that designed it, it really isn't anything-gate at all.

Like others have said, it's disappointing for sure. Does it demonstrate zero-gap "technology". Absolutely not. Does their quality control leave more to be desired? Yes. Are they maliciously advertising a feature they clearly know they cannot achieve? No. Like others have said, phones with perfectly invisible seams exist so it's just a matter of cleaning up their QA procedures and getting their act together.
[AT&T HTC One (M7)] Bigjim1488:
Thanks for going all technical on the title. :sly: I like the title so it's what I put up there. Also until At&t or HTC releases a public statement for the issue I will take their silence as covering it up. Don't bother quoting the blurb about a top HTC person stating that he is aware of the issue, that's not a formal statement to everyone. The Gate shall continue!

On a side note I still want the phone so don't think I'm just trying to troll the HTC one section.
[AT&T HTC One (M7)] Nexii:
This article says that someone at HTC admitted to the problem and HTC will be replacing devices, but no source, at least that I can not fine
[AT&T HTC One (M7)] SkriblZz:
Okay, the little gap issue, that did not bother me, honestly, it didn't. But that's not just a gap, that's a freakin' over-hang, a lip. That's just tacky.
[AT&T HTC One (M7)] theledman:
Perhaps I didn't communicate as clearly as I would have liked, so my apologies for the confusion. No ad hominem here. My intent wasn't to go technical on the title, as you put it, but to discourage pointless accusations that don't really help the situation. I work in manufacturing and so it's commonplace to see tolerancing issues lead to subpar products. This doesn't reflect a nefarious intent to mislead a customer, only that certain production issues needed to be sorted out. Like many others have already stated, just get your phone exchanged. No need to perpetuate sensational sentiments. We are all, after all, rooting for HTC.\

Also, no one's really accusing you of trolling. You did buy the phone after all..
[AT&T HTC One (M7)] Nexii:
Exactly.
[AT&T HTC One (M7)] jimmydigital00:
Got mine today and I do not have any gap at all. It is very flush and fits perfect. The only misallignment that I felt was when sliding from the top speaker grill to the glass. I can feel the edge of the glass. Not a big deal but it could be better.
[AT&T HTC One (M7)] Bigjim1488:
Thank you for your kind college level words.

I want HTC to pull through, hopefully they will sort it out. I just hate dealing with these retail stores and returns.
[AT&T HTC One (M7)] YoungAceAtlanta:
No Gaps here
[AT&T HTC One (M7)] CurrentlyPissed:
No gaps here as well.
[AT&T HTC One (M7)] lunercrab:
No gaps on mine I received today....do have ever so slight over hang on the one corner...but can live with it as long as I can unlock my bootloader tonight....
[AT&T HTC One (M7)] SkriblZz:
Judging by an article I read, I feel like they realized this mistake with the European launch and may have refined units before US carrier launch. Just my thought. Seems like a majority of AT&T phones aren't plagued by the issue as much as an unlocked unit.
[AT&T HTC One (M7)] grukko:
No gaps but the speaker grill doesn't seem to be flush with the screen. Anyone else have this problem?
[AT&T HTC One (M7)] milan03:
The speaker grill is definitely glued on, but there is no way anything will fall into the display as it's separated and sealed.
[AT&T HTC One (M7)] cdd543:
I received my 64gb and there is no gap.
[AT&T HTC One (M7)] SkriblZz:
Dude... glued? I understand glued, to a degree, but it should also snap into place. Just gluing? Kinda.... eh
[AT&T HTC One (M7)] samarthmehta87:
I just checked out the phone at my local at&t storeband it has the very same gap. Is your store the one on Broadway and Astor Pl ?
[AT&T HTC One (M7)] babajabajaba:
I got mine today and there are no gaps that I can see. There is, however, quite a bit of overhang on the top left of the screen. It seems like that area of the phone on mine was pressed a bit too much making the speaker grill and the LCD not aligned.

I went to an AT&T store today and they said they won't be able to replace it until the 19th. Kinda sucks but oh well, I can wait.
[AT&T HTC One (M7)] raqball:
It's like I'm back in Jr. High..

My phone came today and it has a slight gap but you almost need a magnifying glass to see it.. I am more than happy with it and am pleased with the build quality...

I'm moving on now...Enjoy obsessing over "Gap Gate" and all the stress that comes with it..

Me? I'm going to enjoy the heck out of it, stress free...

LOL
[AT&T HTC One (M7)] Nexii:
But with a gap.
[AT&T HTC One (M7)] YoungAceAtlanta:
Like the other users said.. im going to enjoy my HTC One regardless with a gap or without it..

Long as my phone isn;t scratch, dented, light bleed, falling apart

im going to enjoy it

We never going to have a perfect phone without issues.. just be happy this isn't a HTC One X antenna issue

If HTC never said "Zero Gap" i bet you guys wouldn't even notice that gap
[AT&T HTC One (M7)] sneef:
Look, I'm also going to enjoy my HTC One, but it is quite obvious that some of our phones have a much larger gap (and other quality issues) than others. Mine is worse than the photograph above, and has other issues I've already listed in the thread. So it may be easy to dismiss complaints as juvenile (or "junior high"), but please consider that some of us have more than a slight gap, and it poses an actual problem (dust and moisture among other things). Also, I would guess that others are like me: If the gap is bigger, the phone likely has other issues of looking "unfinished" and having gouges or nicks here and there. Just sayin'
[AT&T HTC One (M7)] bosotros:
If the gap is a problem with dust and moisture then you better fill in all those holes along those pieces.
[AT&T HTC One (M7)] Hunt3r.j2:
If your phone has a significant gap, enough that it actually looks like things could get in, get it RMA'd. Mine has a "gap", but it is thin enough that I question whether it's just the result of the plastic not molding into the speaker grilles or an actual gap. On the bottom, mine seems to have slight overhang, but I'd much rather have an unnoticeable overhang (I seriously have to stare closely to see it) than a gap.
[AT&T HTC One (M7)] xXxG0dzRAgexXx:
I really do not care about this gap crap. I just refuse to deal with dead pixels, and I don't want to deal with any overhang either. Hopefully I'll get a flawless device. Hopefully.
[AT&T HTC One (M7)] Hunt3r.j2:
When I'm talking about overhang, it is literally so small that it's hard to tell whether you have a gap or a ever so slight shadow created by the overhang.

I've been talking to reviewers, these issues were much more common in review units and in markets that launched back in March. April/May launch markets seem to have fewer issues and better binned CPUs.

I've looked as carefully as possible on my unit to check for dead pixels, hot ones, or stuck ones. Zero, and nearly all angles have zero color shift, and even then the color shift is only noticeable on pure black backgrounds.
[AT&T HTC One (M7)] xXxG0dzRAgexXx:
When did you get yours and what's the last 5 characters of the serial number? That's good. I've seen some crazy over hangs. Like they look really out there. A very tiny one Is fine. Gap is fine as long as its not large, and dead pixels are 100% unacceptable. Good to hear you don't seem to have any.
[AT&T HTC One (M7)] americasteam:
Should I return mine?
[AT&T HTC One (M7)] shawman:
There's a tiny tiny lip on the top speaker thingy.

Bottom speaker thingy

Top speaker thingy(notice the tiny lip, where the screen is higher)
[AT&T HTC One (M7)] Underground_XI:
Htc one x also had crap production quality. Avoid the first batch.
[AT&T HTC One (M7)] raqball:
My One X was rock solid and my One is the same...

I think some people just nit pick far to much..

Dead pixel, screen issue, battery issue, extreme heat issue, reboots, freezes are all good reason to exchange but something that basically takes a magnifying glass to see? Is a bit much IMHO..
[AT&T HTC One (M7)] SkriblZz:
Agreed. I actually don't see the lip as an issue in the pictures above, seems normal. Gives the phone character, I dunno. lol
[AT&T HTC One (M7)] nugzo:
For $650 and an add campaign making a HUGE deal about ZERO GAP.. That is not nit picking my friend. Compare the Ops pic with the one above. That gap isnt gonna get smaller over time.. I can guarantee that. ;)

Maybe you missed the post above yours..Some phones are way worse than others.. The pictures posted a few posts back look great, that's a keeper. It's Not 100% perfect but definitely not a return candidate.. But there are many with significant gaps. If you had one with the major gap you would talk crap too.. even louder if you just spent $650..

Now to the overhang..Yeah its not a problem until that overhang gets caught on a pant pocket or something and rips something off over time. Then try to explain that to the warranty department... you'll be **** out of luck. They'll say you dropped it or abused it. My phone is in and out of my pocket 20+ times a day..Smooth edges aren't just for looks. An overhang will eventually get snagged. Makes it worse when you watch a video from HTC about their amazing build quality on this phone and you get one that is not amazing build quality... :crying:
[AT&T HTC One (M7)] raqball:
But it is zero gap in my opinion..

What you see is simply the speakers overlaying on top of the aluminum and guess what?

Take a good look at that tiny gap.. More dirt, dust and other crud will get into the speaker holes long before it makes it's way into "Gap Gate" :rolleyes:

The rolleyes icon was meant for the "Gap Gate" name of the thread..

The overhang issue we are in agreement on.. I would return it for that as well..

Mine does have a TINY gap and I did pay $650 (with tax) for it.
[AT&T HTC One (M7)] shawman:
Yea you have to zoom to see it, you can't see it with the naked eye, but you can feel it. No big deal, who needs to rub from the top speaker grill down?
[AT&T HTC One (M7)] CheesyNutz:
my onex has been a beast perfect no troubles at all
[AT&T HTC One (M7)] shawman:
I don't have any problems with it, but I may if the black one comes out within 15 days :D ;)
[AT&T HTC One (M7)] nugzo:
The ops picture isnt high res so its a little harder to tell. The other gap thread posted before this one has a lot higher res pics, and the defect is from the plastic insert not being cut perfectly straight. It isnt because the speaker grill. You couldn't make it fit flush if you tried. AS long as you are happy with yours then you're good to go. I'll get mine today and hope not to add to this thread :)
[AT&T HTC One (M7)] Hunt3r.j2:
I got it via preorder, HT34 is first four characters, 6023 is the last four.
[AT&T HTC One (M7)] nugzo:
mine came in with ZERO GAP :victory:
[AT&T HTC One (M7)] viggs74:
Mine came in. Gap and overhang at the bottom.

But it is getting sent back because of some idiot over in shipping left five or six pin holes in the side near the SIM tray. I didn't know that ATT inserted the SIM for you and whoever did it was in a little bit of a hurry and kept missing. He also mangled the hole and it is already disfigured.
[AT&T HTC One (M7)] eallan:
Same. What a ****ing waste of labor and damaging devices as well. Stupid.
[AT&T HTC One (M7)] samarthmehta87:
Big problems.

I got my phone today and here are the issues:

1. Overhang on the bottom.

2. Disfigured sim tray and eject hole.

3. Offset screen. This was really surprising. The glass has an overhang on the left and runs short on the right by about 0.3mm.

Should I exchange at a store tomorrow or just return it and wait for these issues to get ironed out ?
[AT&T HTC One (M7)] BarryH_GEG:
Glass half full:

The more they produce the better they'll get at achieving their tolerance goals.

Glass half empty:

The assembly line is supposed to run at 2MM a month. It ran at 500K in March and 1MM in April because of the camera shortages. They've said they'll hit 2MM a month in May. They've also earlier said to analysts they want to sell 20MM One's this year. With the reduced production and months of sales remaining they are at 17.5MM which certainly would encourage them to produce as many as they can. Speed is never the friend of QC.
[AT&T HTC One (M7)] JoeM01:
Got mine today. barely a gap on the bottom speaker grille, right side. not enough for me to care when I'm going to put a case on it anyway. If it were a display overhang issue, it'd be going back.
[AT&T HTC One (M7)] cachookaman:
no gaps at all on mine
[AT&T HTC One (M7)] pkinetics:
As far as I can tell mine has no gap issues.

I'm just super stupid. Remembered how bootloader works. Am super happy. Just need to change those annoying tones.
[AT&T HTC One (M7)] taylor09:
No gap or overhang at the top, but there is slight overhang on the bottom and a small gap.
[AT&T HTC One (M7)] Bigtnew:
Just left Att store in Woodstock Ga both I was offered had corner gaps one worse than the other. If best buy doesn't have a perfect one I'm getting an s4.
[AT&T HTC One (M7)] Silellak:
Seems like an HTC One with minor flaws still has significantly better build quality than an S4, but I suppose it's your choice.
[AT&T HTC One (M7)] graffixnyc:
Have a little gap on the top, but not nearly as bad as the pic in the OP and doesn't really bother me. If I had not seen this thread I probably wouldn't even have noticed
[AT&T HTC One (M7)] Bigtnew:
Bought the One at Best Buy couldn't leave 2 stores empty handed. Barely if any gap at all on the corners. So far I love it. Though under pretty light use it is getting quite warm.
[AT&T HTC One (M7)] raqball:
Mine gets warm as well..

I think that is the normal these days as these devices are packed with powerful processors.

I cant remember any recent device that I have that does not get warm.

My iPad 4 was a heat plate, my iPhone 5 got warm, my Chromebook Pixel gets hot and my HTC One also gets warm pretty fast..

I think devices and heat are just a normal issue these days and unless it gets super hot I would not worry about it..
[AT&T HTC One (M7)] Bigtnew:
Thanks for chiming in! I'm going to agree with you I don't want to panic here. In the past I would freak at the smallest thing like this and swap the phone right away. When I did that the next phone would always have more problems than the first! I'm just glad I don't have the gaps. Though in a case even the slight gaps are probably a non issue. I turned down 3 phones before I found one that met my expectations.
[AT&T HTC One (M7)] lokicat:
Very tiny gap off the top speaker cover right over the power button. I can tell because if I squeeze really hard the gap closes. Not very noticeable and not worried about it since it's just glued on. I do have to say that I saw a lot of white bits of plastic around every hole.
[AT&T HTC One (M7)] tehdef:
My phone has overhang on the top where the grille and screen meet. Enough to where a fingernail could catch on it. It sucks for bringing down the notification shade. I returned it. The second one I got is a little bit better. Not sure what to do. Any advice guys?
[AT&T HTC One (M7)] californiarailroader:
Mine came today from UPS, and there is zero gap on it.
[AT&T HTC One (M7)] PapaRhino:
Mine has it but...it's not a big deal guys, it's nothing, the phone feels super solid even though it's there, I have a slight overhand and the gaps, but I do not care, I'm content.
[AT&T HTC One (M7)] jeeptrash:
This, people need to simmer down. A small gap or a overhang is a non issue. :rolleyes: