yashsingh1/xdaforums huggingface dataset:
[T-Mobile HTC One (M7)] Russ36363:
I'm in almost exactly the same boat.

Ordered Tuesday night. During the EIP the submit button refused to highlight. Somehow this submitted my order 3 times. I was never given another order number or confirmation of this order. The only email I got was the EIP copy.

Wednesday afternoon, I get an email saying to call because there's an issue. This is where I'm told there's 3 copies of my order, so they put all of them on hold. I'm okay with this. However, in transferring this, they change the destination of my phone to be my billing address, which I'm out of town for the next month from. I don't realize this until late Wednesday night. I call again, they said there's nothing they can do except cancel and reorder, they redirect me to sales first where I'm told they can't put a teleorder in because the phone's backordered. I decide I'll figure something out, and get it overnighted from my other address through a friend/family, or redirect using UPS.

Got another email yesterday morning saying there was an issue with the order again, person on the phone said there was no issues at all when I called. Possibly just the second issue email got held up from Wednesday?

I called one last time last night, where I was told that when I signed the EIP, my billing contract for both that and postpaid service started immediately. I asked what happened if I cancelled, and the representative had no clue.

My order still says being processed and that a car dock is included, with a delivery date of Monday-Wednesday (was initially today when I ordered tuesday). If it wasn't 4 hours each way to have a chance at a local store having one, I'd probably just start driving to find one. Between the issues between this and the S4 with T-Mobile's site, I really never want to buy something from them online again.
[T-Mobile HTC One (M7)] DOTC:
Showed up

Got mine yesterday.. it's PERFECT hardly any gaps that I notice, no weird overlaps, metal shavings or jagged plastics. Now.. the software bugs? That's a different story.

Anyone want to buy a car dock? :P
[T-Mobile HTC One (M7)] djnicho12:
I do how much
[T-Mobile HTC One (M7)] deol 4ever:
Can you tell me when you ordered? I wanted to order yesterday and talked to a rep online nd he said the offer ended after the 24th
[T-Mobile HTC One (M7)] qnet:
The same thing happened to me.
[T-Mobile HTC One (M7)] frodoboy:
I was told by a rep that the $20 monthly fee can't be paid off sooner online but you can call T-Mobile at any time and pay as much as you want towards the balance. You can't do this online!

---------- Post added at 08:39 AM ---------- Previous post was at 08:36 AM ----------

Mine finally got sent and I got two shipping emails. One was for the phone an the other was for the dock!

---------- Post added at 08:44 AM ---------- Previous post was at 08:39 AM ----------

From the looks of this thread, I'd say T-Mobile was totally swamped with thousands of orders for the One and they weren't expecting that. I've had great service with T-Mobile for over 10 years and I've noticed as phones have gotten more high tech, more people buy them and every time a new phone comes out,

everyone

has to have it. I know they ordered thousands from HTC but I don't think they realized just how popular this phone was going to be! The only reason I updated to this one is because my HTC Amaze died and was sent in for repair and came back still broken so SquareTrade just gave me $600 for a new phone. The Amaze was no longer available new so I got the One instead. I loved my Amaze. I hope I love the One as well!
[T-Mobile HTC One (M7)] dirtyhamster73:
You certainly can pay off, pay more, etc online under your eip account. They have no idea what they are talking about.
[T-Mobile HTC One (M7)] dirtyhamster73:
Here it is right here, you are free to enter any amount you want towards your eip.
[T-Mobile HTC One (M7)] Russ36363:
Order was placed 4/23 @ 11:58am PDT.
[T-Mobile HTC One (M7)] doonroy:
So my One should arrive today, and a UPS truck just drove by my front door without stopping. Urgg I am so worried. After all, the average customer rating of UPS nearby my area on Yelp is 1 star...:crying:
[T-Mobile HTC One (M7)] angel.mariano:
No worries :) if the tracking number says : out for delivery im 100 percent sure that you will have your phone today .. Where i live they usually come by after 4pm .. Even 7pm
[T-Mobile HTC One (M7)] oryan_dunn:
I've got an Amaze that still works perfectly, and we got the One for my fiance. The One is quite awesome, and I'm sure you'll like it. But, I've still got my Amaze and I don't feel like I'm really missing out on anything by not having the One. I'm quite content with the Amaze. I've got 2 desktop docks and a car dock for it, so I think I'm keeping the Amaze for quite some time. Thankfully, T-Mobile gets cheaper if you keep your phone, unlike AT&T, Verizon, etc.
[T-Mobile HTC One (M7)] ahernandez4110:
I pay you $20.00 for Car Dock
[T-Mobile HTC One (M7)] calin75:
Mine was delivered today and I can confirm no Car Dock was included. I was going to refuse delivery but the UPS driver got to my house before me. :mad::mad::mad:
[T-Mobile HTC One (M7)] Jackasaur:
So, I received my One today! Honestly the whole gap thing isn't that bad. It's so minimal. I do have an overhang on the right side, but it's minimal too. My simcard hole isn't very clean, and I had a couple light dings on the sides, which I can live with. No light bleed either. Is it just me or does it seem like this while is going to turn yellow from time or blue from jeans? Overall, I'm happy with it. It's a beautiful looking device. Is it me, or does the vibration feel kind of weak? I'm coming from a Nexus 4.
[T-Mobile HTC One (M7)] grinchyboy:
The website is out of stock now :(
[T-Mobile HTC One (M7)] RangerLG:
That is not true. I just paid off an old plan online. Go to your account on MyTmobile. Click the link that says "View Your Bill" and look on the left side. There will be a link to "Pay Equipment Plans".
[T-Mobile HTC One (M7)] Danzoman:
So I not only got email from T-Mobile and Ups saying my phone was shipped last night with expected delivery today I also got text message saying the same. Well its after 8pm here and the tracking # says that only a label has been created waiting on delivery to the shipping facility. Any suggestions?
[T-Mobile HTC One (M7)] RangerLG:
Call them and ask for a shipping refund.
[T-Mobile HTC One (M7)] TrueYears:
why is WalMart selling the phone $100m more expensive when HTC unlocked is $100 less?
[T-Mobile HTC One (M7)] jlczl:
The $150 migration fee is essentially an etf or subsidy reimbursement.
[T-Mobile HTC One (M7)] TrueYears:
It has been

since Monday, i been checking every day at least 5 or 10 times and its always out of stock
[T-Mobile HTC One (M7)] :
Would be good to know. Going to check my local stores.
[T-Mobile HTC One (M7)] TrueYears:
Not only that but it ships when its available? if you try to upgrade your line its 599, if you buy it out of contract, its 699 32gb
[T-Mobile HTC One (M7)] Danzoman:
I just got off chat and they just told me UPS has my phone and UPS disagrees. I've got email from both saying it should have here today. What a mess. T-Mobile is horrible. I am kicking my self in the ass for leaving Verizon.
[T-Mobile HTC One (M7)] EclipzeRemix:
I ordered mine on Tuesday and it was in stock still
[T-Mobile HTC One (M7)] TrueYears:
arghhahrharharharhark;hf .kAJsfh askjdhakljdhak jsdh

sigh
[T-Mobile HTC One (M7)] rschauby:
Just picked up my new HTC One from Walmart for $148. I wanted to make sure I kept my Preferred Family plan. I have the $100 rebate offer from HTC so I'm feeling really good about getting such a nice phone for effectively $79.
[T-Mobile HTC One (M7)] rockstarar:
picked up mine from a local tmobile retail store on release day and switched to the new plans

no issues, love it
[T-Mobile HTC One (M7)] CJohnson1073:
So Frustrated!!!

I ordered my phone Wednesday morning and was assured that it would be delivered Thursday. The date changed Wednesday night to this and has been sitting there ever since. I have no idea when my phone is coming.

Update: Finally got a straight answer from customer service saying the phone is on back order and will be shipped ASAP. He says they receive shipments every three to five days. Hopefully I'll see it early next week!!
[T-Mobile HTC One (M7)] Element515:
man, some people get nuts waiting for their phones... go grab a snickers. It's a new phone, supply is always low. Just wait it out.
[T-Mobile HTC One (M7)] goattee:
I saw the HTC One at a popup store in San Francisco (alongside Embarcadero Center). They told me-- and I have since confirmed-- that you can buy the 64GB model (and the other ones too) at HTC.com. You can also buy the unlocked bootloader with the developer edition for the same price. The developer edition with 64GB sells for $650.
[T-Mobile HTC One (M7)] Joshnor713:
You can of course buy whatever you want. The question is, how well will it work?
[T-Mobile HTC One (M7)] Element515:
Ah, darn. Thought I read that somewhere. A shame until we get root.
[T-Mobile HTC One (M7)] BodegaBay:
Unlocked T-Mobile Version for AT&T

I I'd like to make sure all of the points below are correct before I purchase the T-Mobile version. I intend to purchase the One at full price, ask T-Mobile to unlock it, and use it on AT&T now (current customer) and later on T-Mobile on the prepaid $30 5GB/100min plan.

Yes, I live in an area that is refarmed with 1900Mhz band but its sketchy depending on location. I've tested this with an AT&T iPhone 4S and most of the time, the signal would drop to 2G/Edge. Alternatively, I've also tested the T-Mobile signal with my Nexus 4 and it's pentaband picks up HSPA+ 42 signals amazingly well (!~10Mbps)

T-Mobile USA HTC One

Has full AT&T and T-MOUS 3G/4G bands (including 1700Mhz)

Has full AT&T and T-MOUS LTE bands

Deletes certain European LTE bands (which is not applicable for my purposes)

Deletes Google Wallet

Bootloader is locked

SIM Unlocked if purchased full retail price (per TmoNews breakdown of T-Mobile New Device Unlock Policy)

No HTC OTA updates, only updates through T-Mobile (which begs the question: what if I'm currently using the device on AT&T and T-Mobile pushes out an update, will I need to be connected to a T-Mobile network to receive the update?)

Did I get everything correct? Am I missing something? It's mindbloging that it'll be a $700 phone (after taxes) when my Nexus 4 was ~$380. Thanks guys.
[T-Mobile HTC One (M7)] alinefx:
The T-Mobile HTC one works great with AT&T as well - only wifi calling isn't supported so far (obviously). Only caveat is T-Mobile doesn't supply the headphones - but the FM radio app is there.
[T-Mobile HTC One (M7)] ayman86:
afaik, the bootloader can be unlocked via htcdev.com

and how is it 700? 580+tax should put you no more than 638. sixty bucks savings! lol
[T-Mobile HTC One (M7)] stevedebi:
I'm not sure if they will sell it to non T-Mobile customers, especially if there is a high demand at first. And I don't know any reason why they would be required to sell it that way. From what I've read, ATT (for example) won't sell it retail like that.

Anyway, I'd call or go to a T-Mobile store to make sure you can unlock it.
[T-Mobile HTC One (M7)] coupetastic-droid:
HTC One hits April 24th.
[T-Mobile HTC One (M7)] BodegaBay:
I thought the full T-MOUS price was 650. My mistake. Thx for clarification.
[T-Mobile HTC One (M7)] Element515:
Tmobile would probably sell it out right to you since they don't have contracts anymore... ATT does, do they would be the company more inclined not to. You could probably just tell them you have tmobile already and want to buy the One. They wouldn't know any better
[T-Mobile HTC One (M7)] BodegaBay:
That's what I was thinking. At min I could purchase it outright and use it on their prepaid $30/mo plan for a month.
[T-Mobile HTC One (M7)] oryan_dunn:
I plan on doing the exact same thing...

http://support.t-mobile.com/thread/41357

Do you plan on buying in-store? Ideally, I'd like to get it from HTC (free case, free shipping, no tax), T-Mobile Online (Free car dock), or T-Mo in-store. I fear the HTC option if I run into trouble getting it SIM unlocked. I also wonder if I can return in store to T-Mo if they won't unlock it, and if there'll be a restocking fee.
[T-Mobile HTC One (M7)] rpmccormick:
Has full AT&T and T-MOUS 3G/4G bands (including 1700Mhz)

Has full AT&T and T-MOUS LTE bands

Deletes certain European LTE bands (which is not applicable for my purposes)

Deletes Google Wallet

Bootloader is locked

SIM Unlocked if purchased full retail price (per TmoNews breakdown of T-Mobile New Device Unlock Policy)

No HTC OTA updates, only updates through T-Mobile (which begs the question: what if I'm currently using the device on AT&T and T-Mobile pushes out an update, will I need to be connected to a T-Mobile network to receive the update?)

As I understand it...

1) Check

2) I guess... if AT&T/TMO don't change their LTE band. TMO is still rolling out LTE, and anything is possible.

3) Check, but the ATT model does have them I think, the Dev does for sure.

4) Unknown for TMO, confirmed on ATT

5) Well yes, only Dev is unlocked. AT&T is unlockable now, but not after the 19th. TMO is unknown.

6) You may have to wait 14 or even 60 days before they unlock it for you. You could try paying a site $35 to unlock, but I guess that was recently banned?

7) All guessing: I'm fairly sure you would not get the TMO update if used on AT&T. I do not know if you would get an AT&T update or not, and if you did if it would brick your phone or not. I know nothing about HTC OTA's.
[T-Mobile HTC One (M7)] Joshnor713:
If it's a T-MO version, why wouldn't they unlock it?
[T-Mobile HTC One (M7)] BodegaBay:
Good question. I'm not sure. I may stop by a T-Mobile store and ask them about it (and the unlock process) when it's released. If not I'll ask with an T-Mobile online rep. If anything I'll purchase with my AMEX card to get full consumer protection such as 90 day return and extra year warranty.

You mention the possibility of purchasing through the HTC website? I wasn't aware that you could purchase the T-Mobile version through them?
[T-Mobile HTC One (M7)] oryan_dunn:
Just recently, I called to have them unlock my ancient Motorola Razr V3t. The plan was to have my fiance use that on Net10 until we got the HTC One. They (T-Moblie) said I needed to use the V3t on my account for 40 days before they'd unlock it. Phone is now 6yrs old (my first T-Mo phone, I'm currently using a paid off Amaze), so they should just unlock it, but they won't. Very frustrating. Doesn't give me confidence that they'll cheerily unlock a new unused phone for me, despite what their "policy" states.

---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------

They had the T-Mobile version up for a short while when they first launched pre-orders. They sell the unlocked 32GB for $574. They have Sprint and AT&T versions listed currently. I'd assume they'll have the T-Mo version when it's cleared by T-Mo to sell. Could be completely wrong though. Ideally, if I buy a T-Mo version direct from HTC for full retail, it'd come SIM unlocked. Harhar, what world am I living in?
[T-Mobile HTC One (M7)] Turb0wned:
T-Mobile will also unlock your phone if you are serving active duty.

"Military Personnel: Following the applicable T-Mobile Buyer’s Remorse period, T-Mobile will unlock any device for any active or deployed member of the United States military as set forth above, except that the minimum number of days of active service is not required."
[T-Mobile HTC One (M7)] BodegaBay:
Ahhh. I didn't realize this little piece of info.
[T-Mobile HTC One (M7)] stevedebi:
I don't think that the carrier versions are actually sold by HTC. If you click the ATT and Sprint buttons, I believe it takes you to the carrier site, not to the HTC store.
[T-Mobile HTC One (M7)] Pr20:
The guy in my nearest T mobile store says they are going to have it on the 24th. He said they were the only ones nearby who are getting it. You may want to contact your t-mobile store to find out if they are getting stock on the 24th.

I am not sure there will be an option to buy it online at HTC/letstalk without tax but if there is I probably will end up going with that even at the expense of delay to avoid the tax on the 580 making it more like 630.
[T-Mobile HTC One (M7)] Danzoman:
Yeah but when you pay $25 to get it the next day Thursday and now its rescheduled to be here by the end of the day Monday, that's a problem. They shouldn't offer it if they cannot follow through with demand. If I wanted to casually wait I would have selected free shipping. Its more about the runaround T-Mobile is giving lots of people. They told me three completely different scenarios and status updates in the same phone call last night. As soon as I had some proof of otherwise I was told to hold and they would say something way different. I've not only had a problem with this but I get the same flip flopping on a couple issues with my bill that they said they will fix and still they don't. Verizon customer service agents shoot straight and fix issues on the spot instead of letting it escalate. My overall experience has been a NIGHTMARE switching from Verizon to T-Mobile. From being charged $70 in activation charges and still not getting it taken care of (I had to send a screenshot of their own website to prove it was supposed to be free they argued with me) to being told my migration fee to Value could be split up on my bill ( getting 10 different answers on that) now my bill is over $400 where half of that is stuff I was told would be taken care if. Now I have to call AGAIN and talk to these flip flop artists to get my bill straightened out plus get my shipping charges back. The thing that makes me mad the most is it takes an hour phone call to prove myself to them and they finally see it and agree to fix it and they don't. I keep getting oh it will be credited on the next bill. I honestly have spent more time disputing charges and policy with T-Mobile in 2 months then I did in 8 years with Verizon. Sorry long post but I felt like providing a public service announcement.
[T-Mobile HTC One (M7)] Element515:
Well, of its that then there's a problem.
[T-Mobile HTC One (M7)] leohdz148:
Hey guys, I've had my phone since Wednesday when tmobile started selling some on limited stock, and I have to say it's awesome and was definitely worth the wait and literally I cannot put it down, I havent gotten a case or screen protector for and it still looks like new, love the design and it's really snappy, I couldn't be happier, so to those of you waiting it's gonna be worth the wait :)

Sent from my HTC One
[T-Mobile HTC One (M7)] dirtyhamster73:
I called them Wednesday about my ffc being cracked inside and they told me the new one was on the way and she overnighted it, meaning i would get it Friday. She said she would send me an email with the details. Thursday came and still no email so I called, she never ordered it. The guy then says "don't worry, I'll order it right now for you" and to look out for the emails. Friday came and still no emails, so I call, he never ordered it. I flip my ****, talk to a supervisor who seemed to have taken care of it because I received the emails, but the phone is back ordered. Been with them for a long time and I can honestly say this has been my first issue with them. No idea when the replacement is coming though.
[T-Mobile HTC One (M7)] dirtyhamster73:
I would hope it still looks new, it's only 3 days old :D
[T-Mobile HTC One (M7)] angel.mariano:
Heeey :) did you get ur replacement phone already?
[T-Mobile HTC One (M7)] dirtyhamster73:
No, not yet...it's back ordered. :(
[T-Mobile HTC One (M7)] angel.mariano:
Oh damn that suks ... What happened to the first one?
[T-Mobile HTC One (M7)] droidoes:
Ordered my phone on Friday night and got my phone on Tuesday with standard shipping. The phone... There are no words.

Radio has been solid for me in the Milwaukee area. Strong and god damn FAST 4G all over the city. Even in my room where I never had a signal with Verizon and it's strong in the 3rd floor of my office building and all the way as far as outer oak creek.

I'm really surprised at what T-Mobile has done with their network and selection of phones lately. I am super happy and can't look back. Thanks HTC and T-Mobile!

HTC One Master Race Reporting Out
[T-Mobile HTC One (M7)] Danzoman:
T-Mobile customer service reps are nothing more than runaround bs artists. All they do is apologize over and over again reading from a script, and after presenting factual hard evidence of their error promise you a resolution that they do not follow through on.
[T-Mobile HTC One (M7)] Element515:
Their computers must all be frying or something... All these orders are going wrong.
[T-Mobile HTC One (M7)] angel.mariano:
Why didnt you go to a store and bought the phone ,so you dont have to deal with them online
[T-Mobile HTC One (M7)] dirtyhamster73:
The inside of the ffc is cracked.
[T-Mobile HTC One (M7)] leohdz148:
Actually I'm suprised because I stuffed keys along with it in my pocket and I usually end up seeing scratches on the screen a day or two after purchasing it along with papers and pencils, it still looks like new

Sent from my HTC One
[T-Mobile HTC One (M7)] dirtyhamster73:
I don't know about anyone here but out of 5 local T-Mobile stores near me only 1 has the H1. And they only have 4 in stock. For some it's not as simple just to walk in to a store and buy it.
[T-Mobile HTC One (M7)] angel.mariano:
Thats what i dont like about ordering phones online, because you can take the risk that the phone may have deffects and then you have to wait for another one... Im getting my phone next week , but i am goin to a tmobile store so i make sure the phone doesnt have any problems :) .... And i caaaaaant wait to have this beautiful phone in my hands :)
[T-Mobile HTC One (M7)] dirtyhamster73:
I would have preferred to walk in to a store and get it but only one T-Mobile store near me has it. And they don't have many in stock, so there's no guarantee that if the first one had issues that I could exchange it easily.
[T-Mobile HTC One (M7)] angel.mariano:
Thats true.. Thankfully where i live most of the store have the phone, and im sure im one or two weeks more htc ones will be available, same happened with the nexus 4 .. I was craazy
[T-Mobile HTC One (M7)] killer174:
so my package arrived today but I only saw the car dock and not the htc one I am really upset, going to call t mobile
[T-Mobile HTC One (M7)] angel.mariano:
Wtf ..... Let us know what happened
[T-Mobile HTC One (M7)] Becool0130:
No
[T-Mobile HTC One (M7)] killer174:
yea im going to call them right now and see whats going on im really mad lol.

maybe they come in different packages?
[T-Mobile HTC One (M7)] Danzoman:
I live in the capital of SC and nobody has one. It was suggested I try Atlanta. T-Mobile is a giant company and we live in an age now where making purchases off of the internet should be as easy as going in to a brick and mortar. I feel like I'm dealing with a third rate prepaid company being remotely run in China with customer service in Pakistan. I've spent thousands of dollars buying and selling on the internet. This is a joke.
[T-Mobile HTC One (M7)] dirtyhamster73:
My phone and dock came in the same box, I'm pretty sure everyone's did.
[T-Mobile HTC One (M7)] killer174:
wow this sucks. my box weighted 1.20 lbs and i only saw the dock..

idk if tmobile will refund me or send me a new phone
[T-Mobile HTC One (M7)] blackangst:
I understand your frustration, but you do understand what a soft launch is...right?
[T-Mobile HTC One (M7)] angel.mariano:
Im sorry , but they do come in the same package since you only have 1 tracking number ... :(
[T-Mobile HTC One (M7)] killer174:
yea..

well now I can't trade in my old phone for 100 dollars.

I called t mobile and they said they were going to send me an email in 3 days to see what happened with my phone. ...
[T-Mobile HTC One (M7)] angel.mariano:
Dont worry .. You will get your phone :) , is not your fault