yashsingh1/xdaforums huggingface dataset:
[T-Mobile HTC One (M7)] dirtyhamster73:
I'm so worried about getting the new phone with a bigger gap or overhang, since this one doesn't have that. My power button just seems too flat, but I guess they are pretty much like that. At least with the new phone coming first I'll have something to compare to my original. And I'm really surprised your lady is accepting the defects, I couldn't, so being a girl I'm actually surprised...lol
[T-Mobile HTC One (M7)] blackangst:
Yeah it's frustrating. I ordered Sunday and I'm still showing back ordered. I've called once and chatted online once. If my S2 wasn't acting up I wouldn't care so much. Grrr.
[T-Mobile HTC One (M7)] Pr20:
It shouldn't be back ordered anymore no? Cuz I ordered twice on Tuesday and both are being shipped. I am not sure I'll actually get them but at least they are being shipped and have a UPS tracking number.

Call T-mobile.
[T-Mobile HTC One (M7)] oryan_dunn:
… well, for some reason, she's with me, so she's already accepted a whole pile of defects :D

Sent from my Samsung Galaxy Tab 8.9
[T-Mobile HTC One (M7)] :
what's the best place to pick one of these up then if we want a good return service? Best buy? Tmobile store?
[T-Mobile HTC One (M7)] scm_crash:
Found out today that T-mo canceled my order. They said that my bank declined my card. (Even though the money was taken out of my account already.)

I searched all over for any store that had a One in stock... Nothing for at least a week. This is BS.

I'm going to call my bank tomorrow and ask them what happened. If they declined it, I'm going to let them know I'm switching banks (for more reasons than just this). If T-mo messed up, I'm going to ball them out over the phone.

FML... first world problems.
[T-Mobile HTC One (M7)] Pr20:
Had exact same issue with an order on Sunday. Money was taken from my credit card. Confirmed it with amex yesterday. Not an issue from there side. T-Mobile was never able to explain why my order was recalled 10 minutes away. Something about further verification needed to be done. But nobody ever called me and instead they went ahead and recalled my phone. Spoke to like about 10 reps and 1 supervisor who actually was the worst of the lot. No answers.

Ended up ordering 2 on Tuesday. They are on the way but until I actually have the phone........
[T-Mobile HTC One (M7)] RangerLG:
Did you do the payment plan? They told me on the phone that I had to authorize the payment plan via email and since I didn't they canceled my order. I only ask because mine was showing Back Order and I ordered Sunday. Chat could do nothing, I had to call the number they gave me, 800-866-2453.
[T-Mobile HTC One (M7)] calin75:
My order now is officially in backorder. That sucks cause when I placed the order it didn't say anything about not being in stock.
[T-Mobile HTC One (M7)] DOTC:
On the truck!!

Mine is finally on the truck for delivery..since..3:29am?? lol anyway, I hope it gets here way before the 1:30pm - 5:30pm window. Fingers-crossed no defects.. I need to sell my Note2 before my wife kicks my ass. :laugh::(
[T-Mobile HTC One (M7)] Russ36363:
Mine still says being processed, but the date did shift from 4/26-4/30 to 4/29-5/1 for delivery. I hope I'm not getting charged for T-Mobile service yet.
[T-Mobile HTC One (M7)] ittus:
389 eaansta

I received an error message with an order number and asked me to contact customer service. I chatted online with the customer service but he told me that my order has been cancelled. He said he does not know why my order has been cancelled. He asked me to place another order, otherwise, he could not assist me. I will try again. If failed again, I would wait for a couple of hours. Maybe it is their online order problems.
[T-Mobile HTC One (M7)] Brotha Noompsey:
I thought I was the only one this happened to. I am 100% sure I selected overnight, hit submit, and it changed to ground. I called to complain and they said all they can do is cancel the order and place another, BUT it is not guaranteed the order will be cancelled and I could be billed twice. I did manage to get free shipping but it sucks I have to wait until next week.

Then I wake up this morning to an email that the phone is backordered. WTF
[T-Mobile HTC One (M7)] Element515:
my ETA is 5/6 =(
[T-Mobile HTC One (M7)] Pr20:
Got it finally, only for the SIM to not work. Have to wait 2 hrs apparently. I did not know that. Has it happened to others before? I thought the SIM would work out of the box.
[T-Mobile HTC One (M7)] Jackasaur:
On your return are they having you pay for shipping? Or are they getting you a prepaid label?
[T-Mobile HTC One (M7)] Ulukita:
Ditto
[T-Mobile HTC One (M7)] dirtyhamster73:
Prepaid label. Which they said will be in the box with the new phone.

---------- Post added at 01:10 PM ---------- Previous post was at 01:08 PM ----------

I wonder what these back orders mean for exchanges? My new one is being over nighted but I haven't received any info as of yet about it. It may be moving out too fast for the system to update the info though.
[T-Mobile HTC One (M7)] Jackasaur:
That's nice. I was talking to a customer rep, and they're telling me if I don't like the phone and I return it for a refund I have to pay the shipping charges, which is kind of ridiculous. It's about $30 to ship via UPS to the return center.
[T-Mobile HTC One (M7)] dirtyhamster73:
Buyers remorse is different, I would think, than receiving a defective phone. So I can see where they would pay for the return shipping but charge for buyers remorse. Now is that $30 on top of the restocking fee? Or $30 total?
[T-Mobile HTC One (M7)] LostMyMarbles:
Ordered

So, I just ordered my HTC! So excited, should of done it when it was able to pre-order but finally did it. I don't see the Car Dock anymore.. instead i see Accessory Web Port instant reb... whatever that is? Maybe I missed out :(
[T-Mobile HTC One (M7)] Jackasaur:
From what the reps have been telling me (I've probably initiated like 5 or 6 chats just to confirm if they're all saying the same thing) I won't get charged a restocking fee, but who knows, apparently none of them can agree on a single thing. The $30 is the shipping fee from UPS. I just asked a rep about if there were defects in the device and I decide to just get a refund what would happen. I'm waiting on a reply.
[T-Mobile HTC One (M7)] dirtyhamster73:
That $30 seems awfully high, I've sent things that weight more than the phone for about $15. Weird.
[T-Mobile HTC One (M7)] Jackasaur:
idk, UPS has always been really expensive for me, I think it's because of the distance, since I'm on the west coast. I'm chatting with another rep right now and he says there's a prepaid label that comes with it and I won't have to pay for the return, and I'm also asking him about the restocking fee. I'm going to save this chat and if there is any problems I'll have some solid evidence that I was told I didn't have to pay for shipping.

---------- Post added at 10:48 AM ---------- Previous post was at 10:44 AM ----------

My chat with the Tmobile rep
[T-Mobile HTC One (M7)] dirtyhamster73:
There was no return label in my box, but there will be, supposedly, in the new box. I think there was only one time they included a return label with my order, and that was when I bought the vibrant. And that's their normal policy, to not charge shipping for defective phones, but the no restocking fee for online buyers remorse is news to me. So definitely save it. That's good to know though. Thanks.
[T-Mobile HTC One (M7)] siloner:
I'll just leave this here :D
[T-Mobile HTC One (M7)] EclipzeRemix:
:crying: still gotta wait till wednesday for mine
[T-Mobile HTC One (M7)] blackangst:
I finally decided to pass on the car dock...Ive got GPS already...got the last one in a retail store. Will post details in store availability thread.

Just got dont setting it up...all I can say is this phone is BEAST. No gap that I could see, and build is excellent.
[T-Mobile HTC One (M7)] angel.mariano:
Congratulatioooooons :) how do you like te phone so far? Hows the build quality?
[T-Mobile HTC One (M7)] Element515:
Does anyone else have issues with seeing their order status on my t-mobile?It just never loads...
[T-Mobile HTC One (M7)] doonroy:
Hey guys, just fyi, Best Buy now offers the T-Mobile branded HTC One for $299.99 on contract.

and I can't post the link because i don't have more than 10 posts on XDA yet. :crying:
[T-Mobile HTC One (M7)] Jackasaur:
Were you talking about this?

http://www.bestbuy.com/site/HTC+-+O...d=8548102&st=htc one&cp=1&lp=1&contract_desc=
[T-Mobile HTC One (M7)] Gamesoul Master:
I got mine in a Walmart 3 days ago for $149 on contract. Still that price as far as I know. Didn't check the online price though (they use LetsTalk, which I hate).
[T-Mobile HTC One (M7)] doonroy:
Yeah. Thanks for the link. The contract price was $249.99 a week ago though. They raised it by $50... :confused:
[T-Mobile HTC One (M7)] OpiateT1:
Ok, my old phone is rooted. So I guess that means they won't take it back as a trade will they?
[T-Mobile HTC One (M7)] doonroy:
Really? $150? That's insanely cheap! Is it T-mobile version? Which state are you in? I wish I could find a deal like that. Just checked Walmart's website and there isn't any information pertaining HTC One.
[T-Mobile HTC One (M7)] Element515:
They are recycling, root shouldn't matter
[T-Mobile HTC One (M7)] mikemol:
I'm on prepaid and want to buy it from a store for full price but the $579 price is for post paid accounts only and for pre-paid they say that the full price before tax is $650. I don't get it as to why it would be $70 more expensive if I'm pay for it upfront. Has anybody been able to buy it out for $579 if you are on pre-paid?
[T-Mobile HTC One (M7)] Danzoman:
Finally got to get an order in today. It was out of stock for awhile and decided to look one last time after I was advised to drive from Cola. SC to Atl GA to pick one up in store lol. 2 questions. I paid extra for overnight and it estimated tomorrow but then I got a text showing next Friday. Should I be concerned? And one other thing are they still giving the dock for online orders I didn't think to look. Thanks. :D
[T-Mobile HTC One (M7)] Joshnor713:
I ran into this problem too. However, when they rung it up, it was $609, not $650. So I sucked up the $30
[T-Mobile HTC One (M7)] jmerlos:
I just got these today, I haven't had a chance to play with it until I get home.

Sent from my SGH-T999
[T-Mobile HTC One (M7)] mikemol:
Ok, maybe I'll try going to a store. The nearest store that has two left in stock is around 140 miles from me. I don't want to drive all the way there just to find out that they sold them all by the time I get there. So I guess I'll wait a week till they have stock for sure and then will go. Hopefully it will also get to $609 and not stay at $650 as they told me. I hate to pay tax on the top of it.
[T-Mobile HTC One (M7)] calin75:
Same thing happened to me yesterday. I order the One with next day delivery for today. After I submitted the order it changed the delivery date for 05/02/13. So I went to a store and was lucky to get one and I'm just going to cancel my online order. I called and was told that they're in backorder.
[T-Mobile HTC One (M7)] Jackasaur:
Just got my tracking number for my phone that was suppose to be next day shipping. Pretty excited. I'm going to probably just refuse my two other orders, since it's suppose to come tomorrow :D
[T-Mobile HTC One (M7)] whoa718:
i had a replacement order placed on the 24th for next day, this morning it showed back-ordered, i did a live chat with a rep and she told me it launches on the 29th because of delays from manufacturer , i said what? :confused: i been checking my t-mobile.com all day and till now still shows back-ordered, well i went to ups entered my cell number as the reference number and bingo! it shows label created and next day air saver so hopefully i get it tomorrow.
[T-Mobile HTC One (M7)] deol 4ever:
Hey guys does anyone know if I can still get that car dock? Either by upgrading or adding a new line? I don't seem to see it anywhere on the website. Thanks :)
[T-Mobile HTC One (M7)] patseei:
the link that take me to the HTC one page with the FREE car dock is different now. They have removed the car dock. Sorry, might be too late for you. Call them and give it a try anyway. Good luck.
[T-Mobile HTC One (M7)] jrsfalcons:
Same here I ordered two Htc One's yesterday morning. The lady said they had them in stock and was next day shipping for me. All day yesterday said "Being Processed" then this morning Back Ordered. I figured being in Atlanta area one store would have it available but nothing. Everyone says they have not received any. Looks like another week of waiting!! :(
[T-Mobile HTC One (M7)] Element515:
damn... out of stock... should've ordered sooner... oh well, guess i'm waiting until stores have them again
[T-Mobile HTC One (M7)] whoa718:
it now says shipped on mytmobile.com!!
[T-Mobile HTC One (M7)] jrsfalcons:
WOW!!! So I just checked my status now it says shipped!! :o
[T-Mobile HTC One (M7)] Stargazer418:
Just got my One from Best Buy, I love it already
[T-Mobile HTC One (M7)] dhoshman:
Well just randomly walked into Walmart to pick up some detergent and guess what they have? And for only $149. Finally got my baby no thanks to tmobile .
[T-Mobile HTC One (M7)] Element515:
So, if you moved to tmobile's new plans, can you not get them through walmart or something similar since they all want a two year plan?
[T-Mobile HTC One (M7)] stevedebi:
Mine was 99.

Edit mine appears to be perfect, no stuck pixels, everything fits fine.
[T-Mobile HTC One (M7)] Danzoman:
Yeah but that's not a subsidised price. You are paying payments on that phone with an interest free loan. People buying from WallyWorld and WorstBuy are buying with a traditional subsidised price and older plan. Big difference.
[T-Mobile HTC One (M7)] Evolancer13:
Heres the link for Walmart. But its $449.99 off the website. Hopefully not that much in store. Gotta make calls.
[T-Mobile HTC One (M7)] Danzoman:
Wow if this is retail. That's cheap! I'm thinking that's supposed to be a subsidised price and its a mistake...
[T-Mobile HTC One (M7)] dhoshman:
Yeah in store is only $148 and some change.
[T-Mobile HTC One (M7)] EclipzeRemix:
just got a UPS Shipping number finally
[T-Mobile HTC One (M7)] doonroy:
Do you mind to share which State you are in? And do they request you to be on contract? Is the contract more expensive than the Simple Plan?

Thank you!
[T-Mobile HTC One (M7)] markbo2000:
I ordered yesterday and had same showing, then tonight it showed a tracking number!!
[T-Mobile HTC One (M7)] jrsfalcons:
Just hung up with Tmobile and they confirmed I will receive them tomorrow!
[T-Mobile HTC One (M7)] markbo2000:
Awesome....I know most people would think we are nuts hitting the refresh button, calling daily etc....I just want my DA** HTC One!! :laugh:
[T-Mobile HTC One (M7)] Danzoman:
Ordered today with overnight shipping. Expected delivery 5/3. BOOM!
[T-Mobile HTC One (M7)] frodoboy:
I called today because I was sick and tired of "Processing order" for days. The guy admitted they ran out of stock and that is why they said May 1st to a lot of us and didn't do overnight for others. He said it should ship out today as they just got some more in and sure enough, mine is

finally

on it's way and will be here by the 1st at latest.

---------- Post added at 08:03 PM ---------- Previous post was at 07:59 PM ----------

As I said in a post from a guy yesterday, I was told that they were getting more in today and they would ship out. Mine finally shows "shipped" as of today. Anyone who orders today may still get theirs by the first unless they are already out of the stock they just got in today. By the way, they get shipped nationally online out of Kentucky if I recall.
[T-Mobile HTC One (M7)] doonroy:
Mine was stuck in Hodgkins, Illinois for two days according to tracking, and finally an update confirmed it's in California! Can't wait for tomorrow. :victory:

Scheduled Delivery:

Friday, 04/26/2013, By End of Day

Last Location:

Arrived - Vernon, CA, United States, Thursday, 04/25/2013
[T-Mobile HTC One (M7)] calin75:
I got my shipping number as well, however weight only shows 0.8lb. So I guess no car dock for me. With car dock included it should be 1.9lbs.
[T-Mobile HTC One (M7)] Gamesoul Master:
Wisconsin, and it's the T-Mobile version. It's the normal in-store price as far as I can tell (at least, I haven't gotten any notifications of needing to change the price yet). I didn't check to see how many stores have actually gotten it, but our store only got the one that I bought... lol.

As for online... when I checked on the day I bought it, the website initially had said it was $249 ("ships when available"), and then later that same day it changed to $449 (which obviously makes no sense... lol). I didn't check to see any updates after that, but I'm kinda surprised they took it down.

Exactly. At Walmart we can't do anything with the customer's account if it's a Value Plan. Same with Best Buy and other places.
[T-Mobile HTC One (M7)] angel.mariano:
You the first user i see from miami :)
[T-Mobile HTC One (M7)] RangerLG:
I think WalMart online uses LetsTalk. Prices are always different in the store.
[T-Mobile HTC One (M7)] doonroy:
I just went to a nearby Walmart in Cerritos, California and they don't have it :crying:. My plan got switched from Classic to Value plan when I upgraded with T-mobile last week. Looks like I won't be able to get the Walmart version anyway.

It is interesting though that they are selling Note II for $248.00 for two year contract, and I can't imagine your New One being even cheaper than that. Congrats on your new One! $150 is definitely a steal. :good:
[T-Mobile HTC One (M7)] dhoshman:
I'm in Indiana and it's about $90 a month for unlimited everything. Unfortunately it is a contract, which I'm ok with but was not the most a advisable route.
[T-Mobile HTC One (M7)] phatty033:
do you know if wal-mart has their own ETF like letstalk/radioshack?
[T-Mobile HTC One (M7)] Gamesoul Master:
Thankfully, they do not. Even though we can't handle Value Plans like a real T-Mobile store, we don't really do anything extra/special with accounts and such. The only things that vary from carrier stores is our lower upfront prices on phones (usually), our return policy (15 days at the store originally purchased at, no restocking fees), and our limited access to some carriers' promotions and such. Oh, and we offer our own insurance, in addition to the carrier's offerings. Depending on how you look at it, it's a horse a piece.

Yes, they unfortunately do use LetsTalk. I learned about that crap the hard way when I had Verizon a couple years ago and canceled my account early, just to find out that LetsTalk charges their own ETF fee in addition to the carrier. Not only that, but they took it out of my bank account without any consent on my part. When I called them about that, they kept telling me that it was within their power listed in the ToS to do that, even after I read to them every section in there related to it (with nothing saying anything about them being able to take money out of my bank account without any consent from me).
[T-Mobile HTC One (M7)] phatty033:
i'm really surprised they don't have their own ETF. That's such a good price, any chance you think it could be a mistake? it's really rare for t-mobile to price their phones lower than at&t so that's a bit surprising.
[T-Mobile HTC One (M7)] Gamesoul Master:
I don't think it's a mistake. If it were, it's almost certain that I would've gotten a priority note by now saying to change the price on the fact tag. But I haven't received any such thing, and the system still shows $148 for the phone with upgrade or new line activation.

And yes, it's an incredibly good price. I was fully expecting to see at least $198 for the phone. I suppose there's always a chance that they may raise the price later, but who knows. I have no idea what our pricing is for the AT&T version though, as we never got that one in-store.
[T-Mobile HTC One (M7)] phatty033:
ah i am going to try and track one down first thing tomorrow just in case they decide to change the price. The problem is finding one :fingers-crossed:
[T-Mobile HTC One (M7)] Gamesoul Master:
I can't even offer you any advice on that. Normally I'd say try the Walmarts that do the most cellular business. Except my store probably has by far the slowest Connection Center of any store within a 10 mile radius, and they still sent us one. Best I can say is... Good luck :)
[T-Mobile HTC One (M7)] phatty033:
that's funny that they sent you one:eek:

yea all the walmarts around here suck so I don't have very high hopes of finding one but we'll see. thanks for your responses tho.
[T-Mobile HTC One (M7)] scm_crash:
Attempted a purchase again yesterday. (Success!)

Too bad it wasn't working when they were in stock. :mad:

So due to their screw up, I'll be waiting another week. Whatever... At least this time I'm not paying full price up front. Somehow their system said I could do the installments even though last time it made me pay 100% up front. LOL

Figures...
[T-Mobile HTC One (M7)] Danzoman:
You guys realize that if you buy from TMobile on eip you can pay it off early or sell on Swappa to pay the balance off and have another upgrade in way less than a year. Don't you have to wait 24 months before getting another low subsidised phone price again on third party classic plans? I much prefer paying off the phone and still getting the same service than throwing more $ at the carrier. I guess its OK if you are OK with a new phone every 2 years but I assume if your this excited to post about getting the hottest device on launch here on xda you probably would like to upgrade more often.

---------- Post added at 07:50 AM ---------- Previous post was at 07:47 AM ----------

In other words if I pay mine off by paying extra or via Swappa I can go get another one with low upfront cost. When I was on Verizon if I sold my phone in contract I had to pay full retail up front.
[T-Mobile HTC One (M7)] trout14:
My shipping weight is also .8lbs. The email from T-mobile specifically said order online and get a free car dock. What are my chances of getting it? Any suggestions?
[T-Mobile HTC One (M7)] rookiegenius:
This is where I got so confused. I only have my s3 for 9 months with a classic plan but somehow the system allows me to do the installment plan right now. It even lets me keep my current classic plan. More surprisingly, it says if I keep my current plan and data service, it gives me $20 discount. I have to pay a migration fee tho $150

Oh btw, just went to best buy to see this phone today. Man, it's GORGEOUS. You can't go wrong. I know it's beautiful but I was still so amazed by its quality
[T-Mobile HTC One (M7)] calin75:
They're going to say that it was while supplies lasted. Still when I ordered it, it claimed that the offer was still good.
[T-Mobile HTC One (M7)] Russ36363:
My order still lists the free car dock in the invoice online - so I'd assume that it would be included? Regardless, the past few days have really gotten me off on the wrong foot with T-Mobile, I'm starting to regret this choice a bit.
[T-Mobile HTC One (M7)] calin75:
I can tell you that when the UPS man delivers the package to me, if I don't feel two boxes inside the bag, I will refuse delivery.
[T-Mobile HTC One (M7)] CJohnson1073:
I'm feeling the same way! I've had nothing but problems with this ordering process from T-Mobiles computers not working, to my order being canceleds, to my order being held up after submitting the EIP authorization and now my order is sitting in limbo showing "Being Processed" with a delivery date today but none of the representatives I've spoken to last night and today can give me a straight answer on whether it has been shipped or not. I've yet to receive a UPS tracking number so I really don't know where I stand at this point!! I realize that they are swamped with orders but a simple answer telling me if the package has shipped or not is all I'm asking.