[Galaxy S I9000 Q&A, Help & Troubleshooting] CapriAnupam:
I am having two problems on my Samsung Galaxy S Plus GT-I9001.

The first one, of not being to able to download apps started day before yesterday. When I tried to update apps via Play Store, it would just be stuck at starting download, and the actual download won't start. The bar just kept moving like it does before download starts, but actual download does not start.

I searched for solution to this problem, and tried the steps on Google support... to clear cache and data for Google Framework Services, and Download Manager, and Google Play Store services. Tried that, nothing happened.

So, I decided to do a factory reset, in the hope that, that would solve the problem. And so I performed the factory reset, but the problem is same as before. Still cannot download apps from Play Store.

Yesterday, when I tried to download update for apps, it showed error 927 sometimes. Other times, it shows nothing, but just gets stuck at starting download.

However, I was able to download two apps, which makes it strange. I was able to download Street View for Maps, and Voice Search. But, the downloading for others didn't work.

I searched for solutions to the problem of error 927, and I tried different solutions I could find, but none have worked. I tried the extensive steps given on this thread here:

http://xdaforums.com/showpost.php?p=33762494&postcount=8

I tried it several times, but so far this has not worked. It's making me a bit frustrated.

Second part of the problem is that, after the factory reset my phone is in the state that it first came. An upgrade to my phone firmware is there from Samsung. I have Samsung Kies installed on my system, and I have successfully done an upgrade to my phone earlier to the latest firmware being offered from Samsung.

So, I tried the upgrade via Samsung Kies. Strangely, it shows what version of firmware I have on my phone, but does not show the name of the version available, it's blank. However, it does inform that an upgrade is there.

So, I start the upgrade, and it performs an initial download, asks for UAC clearance twice, and then the firmware upgrade window comes up, where it starts to download the firmware upgrade files. Then, a Notice window comes up, with something written in Korean or Chinese, I don't know, with an OK button. When pressed OK, the firmware upgrade process closes, and then the phone disconnects from Kies, and is connected again, and then it again shows that a firmware upgrade is available.

I tried upgrading multiple times, same thing occurs. How am I supposed to understand the Notice in Korean/Chinese... that's stupid.

Also, the latest versions of Kies, starting from version 2.5.0 do not support GT-I9001. I had to download version 2.3.3 in order to use Kies to connect to my phone. Because the official upgrade is offered via Kies for I9001. Samsung is not offering update via OTA.

I am using Windows 8, and Samsung Kies works fine.

So, please help me with these two problems... downloading of apps problem, and performing upgrade of my phone.

I haven't rooted my phone.. it's just over a year old.. bought it in January last year. So, warranty is over.

I am also a newbie, and I haven't performed any rooting, or haven't yet gone into recovery mode, etc. So, if I have to do that, will need proper steps, and explanation :).

Thanks.