[Android Apps and Games] plexnor:
Gravity Screen - FAQ

Hi,

thanks for your feedback.

[1] Q: The screen not always turns off when I put my phone into my pocket, why?

A: The proximity sensor not always accurate. It can fail recognizing some materials specially if they are very close to it. If it happen occasionally, probably it's still worth to use the sensor. But even you can eliminate the accidental turning on by selecting the False Turn On Protection in Pocket option.

[2] Q: The Table Sensor not really works for me when I place my phone onto a table face down, why?

A: This issue is quite common. The first problem is that the free version is limited to 15 degree. If you are turning your phone fast downward the proximity sensor is activated only when it's very close to the table. Many proximity sensors cannot judge distance accurate if the object is too close to it. This is the reason the screen remains on often. And even more the reliability of the sensor depends partly on the material as well. Thus if you are using the free version it's recommended to place your phone onto a table not too fast and try to keep it parallel to it. The paid version allows you to increase the angle and by this the problem is significantly reduced. Moreover, the problem can be reduced by selecting the False Turn On Protection in Pocket option.

[3] Q: Why does the Lying Face Up feature turn the screen off regardless I'm tapping the screen?

A: Due to Android security restrictions a running service cannot detect if the screen was tapped. If you want to continue using the device you have to swipe over the proximity sensor to keep it on or turn it back on.

[4] Q: I'm experiencing high battery usage, why?

A: The app should use about 6 percent extra energy per day if you are not using too much the Turn Screen On by Motion feature. If you frequently lay your phone face up on a table and the Turn Screen On by Motion Timeout is too long, the battery consumption can be much higher. Because the CPU has to be constantly analyzing the data of to acceleration sensor to catch the movement when you lift up the device. Thus if you want to reduce the battery usage it's recommended to keep your phone often lying face down when it's on a table. Because in this situation the proximity sensor is responsible for turning the screen back on which uses much less energy. Moreover, please, keep in mind that the android en-built battery consumption measurement can show much higher results, because it shows the battery usage relatively to another apps. If the phone was not in use or the measurement period was short, it looks like my app uses too much energy however there was not too much energy used all together.

[5] Q: The Keep Screen On by Motion feature does not work for me, why?

A: It can be the result of battery saving processes on your device. Ask for support from the app in this case.

[6] Q: Turn Screen On by Motion feature does not work for me, why?

A: It can be the timeout of the feature is expired, in this case you have to increase it within the app. Or it can be caused by battery saving methods by killing the service of the app. In this case you have to turn off battery saving methods of your device. Please visit: https://dontkillmyapp.com/

[7] Q: The screen turns off in landscape mode, why?

A: This issue has many different solutions. You can make the Pocket Sensor Angle smaller or if you have the Any Direction feature ticket, you can pause the GS app temporally. There are ways to pause it: 1. tick the Landscape mode feature; 2. using the Locale plug-in by Tasker or Llama; 3. using the Menu - Exclude apps option.

[8] Q: It gives me a huuuge wakelok, why?

A: The wakelock is necessary for the "Turn Screen On by Motion" feature but if you turn the screen off through the proximity sensor (i.e. put it into your pocket or place face down onto a table) there won't be wakelock held. So if you want to reduce the wakelock try to keep your phone face down. Moreover, you can limit it by the Timeout scrollbar as well but this means you will loose the feature after the timeout you set.

[9] Q: I'm prompted to type my pass code immediately after screen turns on.

A: You have to enable the Fingerprint, Smart Lock Support option in the app.

[10] Q: It makes a buzzing sound when listening to music and stuff. Can you turn it off?

A: Due to a hardware problem the proximity sensor is causing the buzzing noise on Nexus 4 when it's active.

At the moment I can recommend some changes in the settings. If you turn on the Headset support and connect your headphone, you are able to turn off the "Turn Screen Off by Proximity" and "Turn Screen On by Proximity" features independently from the state when headphone is not connected. The app will remember this and always turn off the proximity sensor when headphone is connected.

[12] Q: Will you add an option to scheduled the app to stop it for night hours?

A: Not really. Please, use the Locale plug-in in Tasker or Llama;

[13] Q: Why my alarm clock does not work?

A: Unfortunately many alarm clocks cancel the alarm when the screen turns off. It can happen if you leave your phone face down at night and my app turns the screen back off when the alarm goes off. The app is trying to detect the alarm event and pause itself, but it's not possible with all alarm clock apps. Thus

it's strongly recommended to test your alarm clock with this app.

You can solve this problem by using a well written alarm clock, for example: https://play.google.com/store/apps/details?id=com.amdroidalarmclock.amdroid, https://play.google.com/store/apps/details?id=com.vp.alarmClockPlusDock,

https://play.google.com/store/apps/details?id=ch.bitspin.timely, https://play.google.com/store/apps/details?id=com.amdroidalarmclock.amdroid, https://play.google.com/store/apps/details?id=com.alarmclock.xtreme.free.

[14] Q: The screen turns on during driving. How to avoid it?

A: The simplest method is to pause the app before driving. There are different widgets in the app for this. Or if you are driving often you can use the Power button support feature A more advanced method can be to pause the app when the phone is connected to the car by bluetooth and resumed when disconnected. You can do this by Llama via the Locale plug-in.

[15] Q: The notification not responding/disappearing when I try to pause/resume the app from the notification area, why?

A: Please try to un-tick the NOTIFICATION -> LOW PRIORITY option in the app. It should solve the problem.

[16] Q: What are the shortcuts/ widgets for:

A:

(i) pause/resume

(ii) off: It's like pressing the power button

(iii) persistent off: turn screen off and keep it off until power button is pressed again. It's good when the phone is moving but you do not want it to turn on.

(iv) lock: turns off the screen and locks it. Useful if delayed lock is in use but you want to lock the device manually.

[17] Q: Where is the Pro version? I cannot find it on Play Store.

A: The Pro version is discontinued unfortunately, due to security reasons.

To change to the Unlocked version, please, do the following:

- send me the purchase number of the Pro and I'll send you a promotional code which you can use to unlock the free version

[18] Q: In-App Purchase fails. Why?

A: It's a Play Store app issue probably which happening on some devices.

Please make sure you are connected and restart the device. Other method can be to uninstall the Play Store updates and try with an older version of the Play Store app. It often helps.

[19] Q: I bought the app by IAP but it's still locked. Why?

A: It's a Play Store app issue probably which happening on some devices when not connected to the internet.

Please make sure you are connected and restart the device. Moreover, do you have more than one Google account registered on your device? That can cause the issue too, that you bought the app under a different account. Other method can be to uninstall the Play Store updates and try with an older version of the Play Store app. It often helps.

[20] Q: After some time the phone does not wake up. Why?

A: I'd check any kind of battery saving methods your device may use currently. Probably that disables the sensor after some time.

Moreover, make sure that the Turn screen on by motion timeout is set properly. Please visit: https://dontkillmyapp.com/

[20] Q: I cannot uninstall it. Why?

A: You have to press the uninstall button in the app, not in Play Store or in Android settings. If still no luck reboot your device and try again .

[21] Q: The POWER BUTTON SUPPORT option does not work for me. Why?

A: You have to change the screen timeout from AUTO to another value in Android settings and do a reboot.

[22] Q: The fingerprint sensor does not work, instead I have to type my pin every time. Why?

A: This is an Android thing, for developers the Smart lock features are not supported. That's why we have to use workarounds.

Using the FINGERPRINT UNLOCK, SMART LOCK SUPPORT option should solve the issue but you may have to wait about 5-10 seconds for the complete turning off with the Timeout method.

The Accessibility method is recommended to choose above Android 8.

Root your device to make this workaround perfect. In this case the turning off will be instantaneous.

[23] Q: Why does the screen only turns black but not turning completely off?

A: It's because you have selected the Timeout method of the SMART LOCK SUPPORT option and your device is not rooted. This is an Android thing, for developers the Smart lock features are not supported. That's why we have to use workarounds. Using the SMART LOCK SUPPORT option you have to wait about 5-10 seconds for the complete turning off.

Root your device to make this workaround perfect. In this case the turning off will be instantaneous.

[24] Q: The app is paused when I got a notification from an app which is on the Exclude Apps list. Why?

A: To avoid this issue, you have to grant the app an extra permission in Settings - Notifications - Notification Access

[25] Q: Why the screen timeout is changed by the app?

A: The Keep Screen On by Motion feature extends the timeout always an extra amount of time to keep the screen on when motion is detected. The timeout resets when the screen is turned off.

This method is used only for Xiaomi and Samsung devices above Android Pie.

[26] Q: The app stops working on MIUI (xiaomi redmi) after some minutes. Why?

A: To solve the issue please visit: https://dontkillmyapp.com/

[27] Q: The Turn Screen On features does not work on Samsung S8 or S8+. Why?

A: Luckily there is a very easy and quick fix! You just have to go to the edge light settings on your phone and there you can select which apps are affected by the edge light. So if you turn it off Gravity Screen in this list the notification of the app will get handled by android again, not Samsung's system. So this means that it will turn on the screen again!

Here is a video made to show the bug and how to fix it: https://youtu.be/WSSKvMrx7X0 (Thanks for finding the solution: Kitt3120)

[28] Q: The app stops working on Nokia Oreo. Why?

A: Because of a bug in the power saving method of Nokia devices, background processes are closed even if they are protected.

To overcome this issue you have to do the followings:

In Settings/Apps => Show system apps - deactivate these two packages:

- com.evenwell.powersaving.g3

- com.evenwell.powersaving.g3.overlay.base.s600ww

Please visit: https://dontkillmyapp.com/

[29] Q: The app stops working on Huawei EMUI 8. Why?

A: Because of a bug in the power saving method of Huawei devices, background processes are closed even if they are protected.

To make the app work on EMUI 8 you have to do the following:

Settings --> Battery --> Launch. Find GS there, click on it, open every option (which also includes "Run in background") and let it say "Manage manually".

Please visit: https://dontkillmyapp.com/

[30] Q: The app stops working on Android 9. Why?

A: Because of a bug in the power saving method, background processes are closed even if they are chosen to be not optimized.

To solve this issue you have to grant Gravity Screen access to notifications in: Menu - Permission Control

Please visit: https://dontkillmyapp.com/

TROUBLESHOOT

- make sure the app is installed on internal memory card; external sd cards can cause many kind of problems

- if it looks like the app stopped working correctly do an uninstall, re-install and a reboot