yashsingh1/xdaforums huggingface dataset:
[One (M7) General] desiregeek:
Had you sold this device in Taiwan instead of being so freakin cheap and only supplying the locals with the low end 3G model I could have bought one here in Taipei but instead you make the people reach out to other parts of the world just to be able to buy the device that they want or need. On top of that they have to wait for ever just to get the device with people on hold for ever before anyone ever answers the phone at HTC Customer service.

I got some advice for you and the people in charge of sales and marketing in Taiwan. The reason your sales are dropping and losing out to competitors is because who ever in charge of marketing needs to be fired. You sell your high end model HTC ONE in Taiwan with only 3G. That is so yesterday. If people wanted a regular 3G Smartphone they would not need to buy your high end model on to get 3G. When Apple sent their iPhone 5 to Taiwan it came with 4G and before you tell me that Taiwan does not have 4G many of the people travel abroad and would like to have 4G on their smartphones as the majority of Taiwan's neighboring countries already have 4G. Reason Taiwan does not have 4G is because they were too cheap to pay for the 4G service that Sony and Nokia offered to provide for them but they wanted to wait and hand over the military line instead some time next year or the year after.

Others get sales from HTC because of delays and because of stupid marketing tactics that HTC uses. In South Korea and Japan the locals always keep and release the best in their own local markets while in Taiwan they offer lower end items to their people and do not allow their people to order from HTC with different 4G specs that are offered abroad. You wonder why the Chinese from China go to Hong Kong or Singapore to go shopping is because they can get better products with better specs there and cheaper prices so instead of the tourists coming to Taiwan to buy they end up going to other countries to buy which hurts retail sales in Taiwan because people go else where to buy and when they go else where they also buy other products from your competitors. I hope you send this message over to the CEO over at HTC as many people out there are unhappy with the HTC customer service and marketing decisions that they make.

3G Chipset in your high end Smartphone?? Really?? How much is the difference in cost between the 3G Chipset and 4G Chipset? To gain sales you need to offer better service and give consumers more options. I called up customer service in Taiwan today only to be told that one can not order and different HTC ONE model spec accept for the one that they sell. How hard is it for HTC to place an online website allowing consumers to order what they want in Taiwan? I have to order this smartphone in the US and get it shipped back to Taiwan just to be able to get it?

Thank you for finally posting on here. Took quite a few complaints here before anyone from HTC commented.
[One (M7) General] darkjuan:
First off, thank you for your reply. At least we know somebody from HTC is reading this.

I think the main reason you have so many "unexpected" orders for the 64gb Dev Edition is the fact that you gave exclusivity to AT&T for the carrier version. If you would NOT have done that and allowed T-mobile and Sprint to also carry the 64gb versions I don't think you would have had such a HIGH demand for the phone.

I would have picked up the T-Mobile version right away but now I need to wait because your supply is NOT meeting our demand.
[One (M7) General] skinnyp19:
This is my first time buying an htc phone and will be my last if you have letstalk (shopamerica) sell your phones again. Please relay this message to your marketing team . This was the worst experience I've ever had with any phone launch , I ordered my phone on April 7 and still haven't received my phone because they weren't shipping in order and now it's out of stock again.
[One (M7) General] bormasina:
Game Over

Thank you for the courage to write here. I understand that HTC is in a "difficult" position and yet you keep making mistakes. I believe we can call it "game over". At least for me. Whoever decided to go LetsTalk route ... well, i wont say it. HTC should have taken the Amazon route even if that was more expensive option. It is too late now, you can't reverse the time ...
[One (M7) General] naan-consensual:
This is really good info. Thank you for that. This was the first time I was only on hold for 15 minutes.

I was already on the list for overnight shipping (I ordered on the 15th and my delivery date has been pushed back all the way to 5/1) but I was told that it would ship no later than the 29th. We'll see. Thanks again!
[One (M7) General] drmalba:
I'm happy that HTC is monitoring XDA internet forums and thank them for their input. I am writing this a fan of their hardware designs - the Aria was my first Android phone, and I strongly considered the Sense as well on the Windows mobile side last year.

I am also writing this as one of the apparently lucky folks to actually receive my 64 gig dev edition, and now that it is in my hand I am generally happy with my purchase, but the process of receiving the phone was decidedly not happy. I am one of many folks who dealt with website issues with the HTC preorder on the 5th, dealt with the shipping delays from the reseller, confusing sales support contact info, as well as unnaceptably high call wait times when order issues arose. I was hung up on at least four or five times while waiting on hold for greater than forty minutes each time. That was when I was actually able to get the line to ring, which was in itself about one out of every ten attempts. Attempting to leave a callback message resulted in being redirected to a full mailbox. None of this would have even been necessary had the billing department properly charged my card for even a portion of the cost instead of delaying the full charge so long it triggered my creditor's fraud detection, that necessitated my call in.

HTC needed this part of the process, given the competitor injunctions, nonexistent marketing, hardware delays and supply chain issues that already marred the product, to be a slam dunk. It appears it was instead a comical travesty, marrying the reputation of the device and bound to be a factor in ensuring that HTC remains a perpetual underdog. I cannot accept "unexpected demand" as a valid excuse for the issues with your reseller - the volume of phones sold via the preorder should have been more than adequate warning to ramp up the humans behind the phones. Factor that in with the issues of the One X last year, and you would think a manufacturer of consumer electronics like HTC would have figured some things out by now. One need only compare the direct ordering process to Apple's to see how woefully bad this launch was. Just as a start, you might consider a vendor here in the US who has actually mastered the basic concepts of telephony when offering to handle customer issues by phone.
[One (M7) General] CianV:
Another lost HTC customer

I also placed my order online the first day the 64gig developers edition was up for sale. I waited for several weeks and then I checked on the website & each day I checked it showed my order as picked & ready for shipment. Yesterday I finally sent them an email with several questions & received what looks like a scripted response that didn't even address nor answer my questions... makes me wonder if it was just a computer generated standard response.

"I do apologize for any inconvenience this may have caused you. The product you have purchased is currently backordered with an ETA of 4/29/2013. We will ship out your order as soon as the items are in-stock via overnight. If the backordered product is a phone, we will wait for the phone to be in stock before we will ship other items on the order. If the backordered products are accessories, we will automatically split your order and ship your phone as soon as it is available. If you would like to change or cancel your order, please contact our Customer Service department at 877-947-3460 or reply to this email. Any Customer Service representative will be happy to assist you."

The "canned" response also stated that - unlike the website when I checked it for order status - that they didn't even have the phones in stock, but was "expecting" more to arrive 04/29/13. OK, final straw... I responded to the email address requesting a order cancelation.

Absolutely the most horrible customer service experience of my life.
[One (M7) General] aleph_0:
[MENTION=3891279]drmalba[/MENTION]: I hope dealing with Shop America and Let's Talk is a one-time experience, and doesn't foreshadow painful future interactions with HTC.

[MENTION=266012]Urban Strata[/MENTION]: Save the pre-order and fulfillment stage, will those of us who have purchased an HTC device have to deal with Shop America and Let's Talk ever again--aside from unlikely future purchases?

I am strongly speculating that Let's Talk is a 3rd party order fulfillment services, and it is possible for HTC to switch to another order-handling company--I've reach this conclusion because Let's Talk, promptly upon making my pre-order, sent me an email touting that they sell "the hottest phones" for 70% of their retail value.

Sent digitally.
[One (M7) General] cschmitt:
I have to chime in. I've purchased from LetsTalk in the past, when I was on Verizon. They typically have better prices for on-contract phones than the Verizon website (or at least they did when I was shopping.)

The service I received was excellent; they shipped when they said they would and totally held up their end of the deal.

It's apparent that the volume of orders for the One really swamped them, but they should have realized after the first day or so of pre-orders that they'd better get some warm bodies that could stuff phones into boxes and stick on a shipping label.

Maybe taking on the One distribution in the US was too much for them, it's really been a mess. But it doesn't reflect the kind of service I've received from them in the past.
[One (M7) General] expertzero1:
Supply issues worldwide and it takes 4 hours to make one device. I'm not suprised.
[One (M7) General] rockd0gg:
Let's put it this way: HTC was overwhelmed by the demand and they could not keep up with it due to their initial manufacturing problems and supply problems. LetsTalk finally received a huge delivery with unlocked and Dev Editions exactly as stated when they opened preorders (April 18/19th). The delay was HTC's fault. LetsTalk was even working on Sunday to get devices shipped. Obviously they had some random fulfillment order (no first come first serve), but other than that I have to say that they did do a pretty good job.

CS is another issue, in most companies reps on the phone don't know anything but what the system tells them. We are on XDA and most people here are picky customers, enthusiasts who can't wait and probably know more about that phone than the average rep does. If I look on my experience from a rather average Joe perspective, I got to admit they would pretty much exceed my expectations. Chat was fast, got case and overnight free even without a fan code. A friend of mine returned his unopened 32GB One since he changed his mind and ordered a Sprint One instead and he was credited back already. To me, that sounds like a good, hassle-free experience.

Feel sorry about other users here who had a bad experience with ridiculous hold times, but be assured not all of us had a bad experience like that.
[One (M7) General] Urban Strata:
I don't have insight into why we selected the third party vendor we're using (that's a different team), but thanks for your feedback. I'll pass it along to the right people.

Please contact customer support if you have any issues. We aim to have the best quality in the industry!
[One (M7) General] mydinosaurwife:
i ordered mine on the 18th, and my order just changed to ready to ship
[One (M7) General] Urban Strata:
I hope we can make this right for you. We're working hard to correct the issues and ensure they never happen again. Please PM me if you have specific additional needs.

---------- Post added at 11:28 PM ---------- Previous post was at 11:03 PM ----------

Thanks for the feedback. We are definitely aware of the complaints with the vendor and are making all necessary changes. We appreciate your patience and understanding.

---------- Post added at 11:31 PM ---------- Previous post was at 11:28 PM ----------

I can't say for sure, as I'm not on the team that works closest with the vendor, but I can ensure you we're doing everything possible to correct the issues and ensure they never happen again.
[One (M7) General] dunkingoreo:
dont know if it helps but i ordered the 32gb version and it just shipped.
[One (M7) General] iFalcon:
WTH is the chat link on letstalk?
[One (M7) General] Bonely:
What are we supposed to do about exchanging a defective dev edition and getting the $100 rebate? I may not get a new exchanged unit until after the end of the month at this rate. Just send in the info on the current phone I have?
[One (M7) General] Gordo96:
:confused: if my preorder is not fulfilled by the 26th, would I still be eligible for the $100 phone trade in offer?
[One (M7) General] bhagiratha:
That's what I did. Sent in the info on the first phone since my replacement dev hasn't shipped out and still have no idea when it will. Letstalk told me stock should be arriving Friday. Let's hope I can get lucky getting One from the new batch.
[One (M7) General] Bonely:
Yah... you may or may not like this update, but I got off the phone with them an hour or two ago. The story that they gave me this time was that they had a shipping freeze on the HTC One (don't know if they were referring to the dev or not) at the beginning of the week and are shipping them all out on Friday. Maybe he meant that they didn't have any in stock? But that can't be true because he did say they had some in their warehouse. I'm not one for making conspiracy stories up, but your "overnight" shipping could be made easily cheaper by sending them out on Friday for delivery on Monday. I think what really is going on is that they probably have a few left just enough to cover emergency situations and they will get a batch in tomorrow. He also told me that they should have all orders fulfilled by Monday. I couldn't stop laughing in the back of my mind.

On the bright side. I do like the phone a lot. It's pretty much spot on with what I want with some minor UI issues. I just don't understand why the Chinese get a removable back with and sd card expansion. Uniformity between a single "model" is something I look for and one reason why I didn't get the S4 (or S3 for that matter).
[One (M7) General] gridlock489:
They have been saying they will get them in Friday all week... lets hope it's a HUGE shipment or some of us will be very disappointed :( I'm selling my current handset tomorrow morning and if Monday passes with no shipping update, I'm going to start getting mad at them
[One (M7) General] swapven0m:
HTC One Developer Edition - Next Shipment

I noticed on the official HTC One Developer Edition page that the it is "Out of stock" but the "Next Shipment is due on 04/09/2013"

There are many folks with proders from as early as 9th April 2013 who still haven't received their shipments.

Could anyone please tell me what I can infer through this?

Will this shipment be only used to suffice the due preorders? Or will it also be used for new orders?

I plan to order it on the 29th as soon as it status changes from 'Out of Stock' to 'In Stock' with the normal shipping (3-4 working days)

With all the delay going on, what is a realistic estimate I can expect?

People who have already gone through this please give your thoughts and estimates!
[One (M7) General] Tidbits:
I am still waiting for mine. Went through 12 hours of hold time in 3 days, and no real answers. This is my first HTC device since the Nexus One that I personally purchased. Personally I am not a happy customer. Next day shipping doesn't work where I live so that "apology" doesn't benefit me. Wish I could exchange that for something different like credit or accessory. I have already concluded if I have to return the device for any reason I am going to get a refund and buy another device that isn't a HTC. More transparency could have avoided all this.
[One (M7) General] CianV:
Well, I preordered early in the first batch - early April. I waited for several days & then began checking the online shipping estimates. For several weeks now it shows daily that its in stock - being picked & will ship out the next day - which kept changing every time I checked. Several days ago I sent them an email in which I requested a good estimate on my delivery date as well as mentioning that my online invoice showed shipping charges - even though I used a code to get a free cover & free shipping. the response I received (2 days later) looked like a canned response - not even addressing my questions on the shipping nor my free cover let alone what happens to my $100 credit for mailing in my old phone if that date passes & I still don't have my new phone.

" I do apologize for any inconvenience this may have caused you. The product you have purchased is currently backordered with an ETA of 4/29/2013. We will ship out your order as soon as the items are in-stock via overnight. If the backordered product is a phone, we will wait for the phone to be in stock before we will ship other items on the order. If the backordered products are accessories, we will automatically split your order and ship your phone as soon as it is available. If you would like to change or cancel your order, please contact our Customer Service department at 877-947-3460 or reply to this email. Any Customer Service representative will be happy to assist you."

Well now, it was bad enough that the response didn't even address the issues I wanted answers to, but, even though the website had shown my order as being picked & shipping soon for several weeks now - this email states they don't even have them in stock & "estimate" they will get more by 04/29/13. Soooo.... why had the website been misleading me for weeks now ? And, to top it off, I see people posting here who ordered theirs in the second batch & they already have theirs....sighs. I tried reaching the customer service number in the email sent to me.... multiple times...never got thru. Sent an email requesting cancellation of the order and requesting conformation of the cancellation - still no response.

If anyone from HTC is monotoring these posts... I did & still do want the phone, but for the website to state daily that it's being picked & changing the delivery date every time I check & then receiving a "canned" email response that didn't even answer my questions... and then informed me that it wasn't even in stock... that was just too much.

Sorry for the rant - when can you expect delivery ??? Well, you know my answer :confused::confused::confused:
[One (M7) General] cschmitt:
'Picking' simply means that your order has been dispatched to the warehouse so that they can fill it (provided they have stock), that's probably better than being stuck in 'backordered'.

I'm guessing what happened with the last batch of stock is that a lot of pre-orders where in 'backordered' so they didn't even get sent to the warehouse to be filled, meanwhile new orders that came in while the One was showing in stock where automatically dispatched to the warehouse for picking and shipment.

Someone probably needs to take some action to move backorders back into picking when stock becomes available, and that's where they dropped the ball last time around.
[One (M7) General] desiregeek:
I got picking and packing April 26th with estimated arrival May 5th so I take it that someone is picking their nose for the days in between the 26th of April and 5th of May. Do they ship via bus now or something??
[One (M7) General] americasteam:
Well, 30 minutes on hold to get the same guy I always talke to (the "please provide your call in code" dude). 2nd order has been cancelled. For those of you still waiting, I was told they would ship as many orders today as possible and the rest would be sent out on Monday. My AT&T version is going back tomorrow and I guess I'll be picking up the S4. Both great phones. Good to have choices! :D
[One (M7) General] blueyond:
I've caved and bought one at the local AT&T store. I was going to pay full price but the guy there found out I could do a (very) early upgrade. So I got a 32gb version for $450. I mainly listen to internet radio, so storage is not a huge issue for me.

I had put in an order through the HTC website (letstalk.com) last Saturday but I got worried about dead / stuck pixels and the return process. With my Galaxy S3 I had to return the device because of a dead pixel and AT&T had no issues giving me a brand new unit on the spot (in the store). The guy promised me it would be the same for the HTC One. Luckily the device seems to be in perfect condition (no dead / stuck pixels and no gaps).

I only had to spend about 6 minutes on the phone with letstalk.com to get though to a representative though. So I had my order canceled in under 10 minutes.
[One (M7) General] tigersgt:
Anyone knows what happened with the pre-order free case? I got the phone but not the case. I check the order online and case has been removed.
[One (M7) General] skinnyp19:
Finally got my dev edition yesterday it's flawless cool blue screen no nicks no scuffs no problems . Serial # hg34******
[One (M7) General] sunil2linus:
I got mine within 4 days

Reading all the posts... I must say... I was very lucky.... I ordered 32GB unlocked on 04/18... then cancelled the order and thought of getting one from T mobile as it not available in stock.. but i was worried about the delays in OTA's.. so placed an order with overning shipping on 04/19 and got my device on 04/23...
[One (M7) General] rmc69:
AFAIK, they said the cases won't arrive until May and will be shipped separately at that time.
[One (M7) General] sosa454:
According to htc website they are back in stock lets hope so, and ship out asap.
[One (M7) General] Tidbits:
I canceled my order. Sticking with my N4. Will wait out a few and then compare new devices before ordering any device.
[One (M7) General] xstayxposix:
After a long time being in picking, it is now under "ready to be shipped". Let's hope it actually ships.

Edit: it shipped!
[One (M7) General] Dagnet:
Created an account to say that I ordered mine on the 21th and it has been shipped today!

Hopefully everyone that ordered before me also got shipped today :D
[One (M7) General] kindtampa:
Order mine on the 4/21, mines in shipping status with a tracking number. UPS doesn't know about the tracking number yet though. :good:
[One (M7) General] hpacura:
My aunt in the states placed the order on 04/21 and still showing " back ordered" :crying:

EDIT: Picking & Packing :)
[One (M7) General] cschmitt:
Ordered on 4/22, just changed to picking.
[One (M7) General] Gordo96:
Finally

I just received my tracking number from Let's Talk. The link to UPS doesn't work yet but the guy on the phone said by Tuesday. Ordered 4/5. Canceled 4/19. Reordered 4/20.
[One (M7) General] noesilva:
I was on picking for 4 days, now its been shipped payed for overnight in vain. The rep earlier in the thread was dead on about the inventory arriving today
[One (M7) General] stirbot:
Ordered Dev Edition on Sat 4/20 w/ two day shipping for $8.95

Called this evening at around 6pm EST and someone picked up immediately. Was upgraded to one day shipping with original shipping charges refunded.

Got an email at 8pm tonight saying the phone has shipped. Should get it on Monday. Looks like someone booted a few behinds at LetsTalk
[One (M7) General] tonyep:
Ordered on 4/22, finally shipped today! Hopefully here by monday.
[One (M7) General] :
Ordered on 12th, shipped today. Hopefully QA/QC was better on this round and nobody has a return.

EDIT: Got UPS tracking info, says delivery tomorrow by 12:00 pm. Wasn't expecting Saturday delivery but I will definitely take it.