yashsingh1/xdaforums huggingface dataset:
[One (M7) General] kkk121:
Im the same even though I ordered on the 9th. I called to cancel and I was on hold foe 3 hours. I sent an email to them to cancel no one replied. I am going to call my cridet card to block any charge from HTC/Letstalk. And I will try to call em again today. Aint worth that headache.w
[One (M7) General] easyc:
I think I'm going to switch to the T-Mobile version. It sounds like it's going to be a pain to return the Developer Edition I have. Maybe I should sell it. It works/looks perfect (minus missing that 1700 MHz band) and has a screen protector already on it. LOL.
[One (M7) General] bugsy:
Working fine so far for me as we'll. I assume that everyone knows it will drop off lte when on a voice call and then reconnect to lte when the call is finished. Could some of the lte dropping reports pertain to that.
[One (M7) General] skinnyp19:
I think there's only a ban importing into the Netherlands not north america
[One (M7) General] mydinosaurwife:
Did anyone else have the holding charge diappear from their credit card before their phone shipped?
[One (M7) General] cschmitt:
It's only a pre-authorization that will automatically be released by your credit card company in somewhere between a day and a week, just depends on the policy of your card issuer. It has no relevance to any action of the seller. The only indication they are getting ready to ship would the actual charge posting against your account.
[One (M7) General] iFalcon:
I did receive mine, but plan to return it due to a light bleed issue.

I'm not sure what to do considering they will not answer the phone or return emails.

I've sent a couple of emails to cancel the case on backorder and no luck.

Frustrating and horrible service considering the return time is ticking.
[One (M7) General] bhagiratha:
Did the same with mines. came in on the 22nd and went back out to them on 23rd. beautiful phone, but the massive light bleed took that beauty all away! ... keeping my fingers crossed that the replacement doesn't come with some other defect.

https://picasaweb.google.com/100693731613176583412/HTCOneM7_dev?authuser=0&feat=directlink
[One (M7) General] Cos45:
Good luck reaching them. I called yesterday 3.5 hours hold no person

Tried again: 1.5 hours no live person

]On hold for the past hour: No live person (she just picked up the phone as I was typing this)

Got fedup, went to linkedin, looked up letstalk.com as a company (they are the retail sales side of HTC)

also known as consensus Corp.

Got their corporate office number: Looked up the name of the VP on LinkedIn. Got them to cancel my order

I will never deal with HTC as long as this company represents them.

WORST COMPANY EVER!

- Not HTC, their support is great, but as long as they use Lets Talk.com as their retail sales side, I will never buy a phone from them again.
[One (M7) General] kkk121:
I am done. I called my cridet card company and told them to block any charge from htc. I called my local tmobile storw and thy gor them. So i am going in few hours to go and pick one up. That way I can physically check any issues with the phone before leaving the door. Never again to pre order from htc. Best luck to everyone.
[One (M7) General] mydinosaurwife:
Ah alright thank you very much
[One (M7) General] PeterGuru:
S-ON vs S-OFF ...

Good to hear you're in Mississauga. Same here.

My overnight shipping cost by UPS EXPRESS from New Jersey was about $125, but my company paid for it. Yes, it's a lot, but that's what you get if you want it overnight. Had it gone regular UPS, it would have taken 3-4 business days and cost about $35-40.

S-ON: Security protocols ON. While you can root and install ROMs, it becomes very difficult to install Kernels without special procedures, etc.

S-OFF: Security protocols OFF. You can do virtually anything to your phone.

Peter
[One (M7) General] mahesh_9j:
Mate, my box got delivered today in NY and my friend has already shipped it for India...now I am very happy :)

Thanks~!
[One (M7) General] turbocomppro:
Order canceled.

I was fed up. Initially said ship on 18th. Then got the email saying it will be before end of April with overnight upgrade... Fine... Updated the status page to say ship on the 22nd but did NOT get over night as promised by the email. Fine... 22nd came and went... then it changed to the 23rd... Fine... I may get lucky like one of you guys but nope... 23rd came and went and status change to the 24th... Called and canceled. Sorry HTC, I guess I'll be keeping my Nexus 4. It's ok though. I will wait until year end and see what everyone else will come up with. If the Note 3 have full HD, I'll just get that. I just bought my wife the Note 2 and she loves it over the iPhone. It actually still fits in my jean's pockets nicely and the screen real estate is really nice. though it will need full HD to get me to buy one. I just hope Samsung will improve on the generic design.
[One (M7) General] Pem3108:
I actually just talked to someone at Letstalk and first of all to my surprise I was only on hold for 5mins, but he told me that my device would be shipped on either Friday or Monday. I don't know if that means they are expecting a new shipment to come in by the end of the week or if that's just some BS they are trying to sell me, in either cause I thought it might we worth sharing. In case anyone wonders I ordered my phone over the weekend when it said "In stock" and it has been on the "picking" status ever since.
[One (M7) General] easyc:
For those who are waiting, I'm planning on returning mine in favor of the T-Mobile model. Perhaps it would be easier to just buy it from me and I'll ship it to you? I promise you wouldn't be on hold for 2.5 hours and I won't push the shipping back :-p
[One (M7) General] daorderdillon:
How.much
[One (M7) General] easyc:
650 plus shipping. I'm not out to make money on it.
[One (M7) General] daorderdillon:
Are u puttin it on eBay
[One (M7) General] easyc:
No, I'm not willing to take a hit on it (read: ebay/paypal fees) when I can just ship it back to LetsTalk and return it for full price.
[One (M7) General] daorderdillon:
Sorry but I already purchased my butterfly today which have the same specs and have sense five custom Rom also
[One (M7) General] easyc:
Then why ask? LOL I'm not a charity. I was just seeing if anyone still wanted the DE One without the hassle of LetsTalk.
[One (M7) General] daorderdillon:
Lol

---------- Post added at 06:25 PM ---------- Previous post was at 06:24 PM ----------

Looks like u don like that one
[One (M7) General] easyc:
I don't like it on T-Mobile in my area. I guess they aren't completely done refarming :-/.
[One (M7) General] Tidbits:
After a 3 hour hold time I finally was able to get a rep........ So total hold time including yesterday... A little over 9 hours... The rep told me he couldn't cancel my order because it was just shipped and I should get it Friday(Hawaii doesn't have overnight). He apologized for the stupid ridiculous wait times, and he said he was going to send me some accessories. What they I don't know... I just said thanks and I am going to take a nap lol. I am already getting the flip, and dip cases(one is free, flip I paid for we get those mid May?), so I hope it's not one of those.
[One (M7) General] cschmitt:
My order placed on 4/22 is now showing estimated availability of 4/29...
[One (M7) General] QuantifyThis:
So I read today on various tech sites that HTC is releasing a .13 firmware update in Europe now. Anyone know when the dev edition will get this? Mine is still on .3
[One (M7) General] dunkingoreo:
I was jsut told that even though they get the shipment the 29th it wont ship till may 1st
[One (M7) General] xstayxposix:
Candra just told me that as well via email. Of course the 29th is an ETA... could be later without a doubt. :rolleyes:
[One (M7) General] cschmitt:
Back orders won't ship until 5/1 because they will be too busy fulfilling the new orders that come in on 4/29 and 4/30.
[One (M7) General] MinimalistChris:
Looks like they're all out for now until then. I hate how they don't just tell us the truth about them not getting anymore in until then. I just spoke with CS on the phone, and they said "your order still has a chance to ship out before the end of the month." Lies... They've been saying that the past couple weeks now.

Just frustrating :rolleyes:
[One (M7) General] dbshane:
exactly, I've never seen such a stupid company
[One (M7) General] xstayxposix:
Haha exactly what I am thinking!

Sent from my phone, expect typos.
[One (M7) General] gridlock489:
What is the number everyone is using to call Let'sTalk? I want to get a more accurate status on my order but I haven't been able to find a good number. Perhaps someone could post it here? Thank you :angel:
[One (M7) General] aafevo:
Just canceled my dev edition pre-order for the 2nd time, my S4 arrives tomorrow. Good luck to everyone else still waiting for theirs!
[One (M7) General] dbshane:
I called 866-825-5460 with google voice...
[One (M7) General] americasteam:
There isn't a good number for this company. Worst customer service in history. I think they have 3 customer service people and 1 guy that works in shipping. I still have my 2nd preorder (canceled the first one) that I ordered very early Monday morning on the 22nd. Website stated they were "In Stock". Should have known that it was a lie. I have a perfect AT&T version. No build issues, no pixel issues, and absolutely no light bleed from the LCD panel or capacitive buttons. Not sure why I'm still messing with these idiots.
[One (M7) General] gridlock489:
I have the same experience thus far, but there have been users in this thread who have been calling (read: put on hold), so I figured I'd give it a shot... It's really fishy that there is no "Contact Us Here" number that I can easily find :rolleyes:
[One (M7) General] pirateye:
how long it's gonna take?
[One (M7) General] xstayxposix:
Less time than it will take for those of us who are still waiting to get ours. ;)
[One (M7) General] fanaticny:
called today

called today and a lady picked up about 5 mins later :laugh: , i complained that the shipping date had been changing since monday(i ordered this past sunday) and that i wanted to know when it would ship. She said it would ship on the 29th :rolleyes: , gonna have to wait i guess.

Ps. she would not upgrade me to overnight :crying:
[One (M7) General] MrUnknownBeast:
Ive been reading this post and finally made an account to contribute. What does it mean when the order moves from picking to ready to ship? Is this anything significant or just a bunch of bs??? I plan on using this phone with tmobile prepaid, how will the internet be in comparison to an unlocked verizon iphone 5 which i was using before. I usually had edge and got 3g in strong tmobile areas.

Thanks,

NotaNoob
[One (M7) General] xstayxposix:
My understanding is Edge unless you're in a reframed area with 1900Mhz.
[One (M7) General] MrUnknownBeast:
even the US version?? Thats gonna suck i might have to cancel the order after all this pain
[One (M7) General] tigersgt:
they sent me an email saying my order is completed when they havent send me the free case yet.
[One (M7) General] xstayxposix:
They have a T-Mo version, my friend just bought it. You can unlock the bootloader with no rumors of it being locked down. The T-Mo version had no gap or dead pixels, I inspected it. So that's my advice if you do not live in a reframed area or a LTE area.
[One (M7) General] MrUnknownBeast:
Yea but the dev edition is 64gb

My plan has 4g included but because of the iphones freq bands i used to get 3g i looked and the one has more frequencies so shouldnt it help make a difference?? And what about the status of the order??

Thanks
[One (M7) General] xstayxposix:
Most of T-Mo uses the 1700Mhz still, which the developer version lacks. Hence why the dev version will only work good in a 1900Mhz reframed area or LTE area.
[One (M7) General] brabusamg55:
sending my unopened 64GB Dev Edition back tomorrow.. wonder which lucky one will be getting mine. :p
[One (M7) General] MrUnknownBeast:
order shipped

it says my order has shipped and its taking me to a ups page but the link is not yet active
[One (M7) General] kkk121:
I got my htc one from Tmobile today. And now it says my 64GB is being shipped. Lol stupid htc. I am going to send it back as soon as it gets to me..i dont want it anymore and i want my money back.
[One (M7) General] MrUnknownBeast:
check to see which ones better then send it back
[One (M7) General] ksarius:
For all of you who got the phone, does the phone comes with at&t bloatwares?
[One (M7) General] jacksonj51:
64gb Dev edition with TMO in San Diego, CA.... pretty happy with these results
[One (M7) General] waynebradyson:
Does anyone have experience with returning an order for a refund with Letstalk? This is my first Android phone after having used iOS for the last few years. Although I love the build of the phone, I'm having a hard time adjusting to Android. I may opt to return the phone if I can't get myself to adjust within the next few days. I'm assuming I can get a full refund even though I opened the box and used the phone for a few days?
[One (M7) General] iFalcon:
Really? Is not tied to a carrier?
[One (M7) General] gridlock489:
For all those wondering about their order status...

Okay, so I'm compiling some information that will hopefully help some people out.

Working contact number for Let'sTalk: (866) 825-5460. When you get the automated voice, extension 6 will direct you to customer service. I was on the phone for 15 minutes total, the wait isn't too bad.

I ordered my Developer Edition on the 12th, as soon as the second round of preorders began. The order status page has been pushing back the expected shipping date each morning, revealing no useful information. The order status changed to "Picking" two days ago.

The lady on the phone (who was very nice) said that their warehouses are indeed out of stock, and the next expected shipment is Friday the 26th. If they receive the shipment early enough, they will mail out the phone on the 26th. If they don't receive the shipment until late in the day, the phones will ship on Monday the 29th.

If you call in, you can have shipping upgraded to overnight.

The woman knew that HTC sent out the email promising overnight shipping, but it seems they are not honoring this unless you call, so do it! 15 minutes will save you 2+ days of waiting for slow shipping. The representative made no issue changing the shipping method for me, just be polite. It's not my style to get irate at customer service people doing their jobs, but I'm sure if you really made a fuss they would throw in a few accessories.

TL;DR: Best case scenario, 2nd round preorders will get their phones on Monday the 29th. Don't expect earlier unless you hear from them on the phone. Call the number to upgrade to overnight shipping regardless.
[One (M7) General] Urban Strata:
Official HTC Comment

All, I'm an official HTC rep (please see the tag under my name or my profile here, as confirmed by Svetius and the mods). We've been very surprised and pleased by the extraordinary response we've received from the community to the unlocked versions of HTC One. To be completely transparent, we didn't expect to receive such incredible demand, and as some of you have experienced we're working through some fulfillment challenges as a result. We're working as hard and as fast as we can to correct this.

I wanted to acknowledge the people in this thread who have waited through long hold times on the phone and have had a less than satisfactory experience during their HTC One ordering process. HTC sincerely apologizes for the frustrating experience. Orders for the unlocked and developers editions of the One are being fulfilled by a third party vendor and we are working with them to add additional staff and vastly improve the customer experience.

I realize some of you have canceled or are considering canceling your order. While we understand why some of you would want to take your order elsewhere, we ask that those of you who still have an order placed to please bear with us as we add staff and work through order fulfillment as quickly as humanly possible. In addition, we have more inventory expected to arrive later this week, and it truly won't be long before you have the HTC One in your hands.

Again, we apologize for any unsatisfactory experience and we're doing our very best to correct the matter. Thank you for your patience.

Jeff Gordon

Global Online Communications Manager

HTC Corp.
[One (M7) General] cschmitt:
Finally, some facts we can hopefully rely on. Thanks Jeff.
[One (M7) General] ksarius:
Please answer me? Thanks
[One (M7) General] kkk121:
My dev is on the way and my friend will buy my dev lol...im happy with the tmobile one.
[One (M7) General] cschmitt:
No
[One (M7) General] jetleigh:
No, there is no carrier branding or software on the device.
[One (M7) General] QuantifyThis:
Hope to see HTC follow through on the promise of the Dev Edition by releasing that ".13" version firmware soon since it is already out in Europe. I was expecting as a buyer of the Dev Edition to receive very prompt updates.
[One (M7) General] mahesh_9j:
2-3 days from NY, USA to New Delhi , India :)
[One (M7) General] restinbeast:
I am in North County and it's brutally slow Edge everywhere.

I really thought I'd get coverage here and now I don't know what to do. I might just switch to ATT rather than returning the phone.

I would love for someone to come out with a mod to unlock the 1700 spectrum but I am not overly hopeful.

Anyway, glad you are getting great speeds down south but up by Encinitas it is brutal and I was getting great HSPA+ on my n4.
[One (M7) General] kkk121:
Guys I had fun in here and crazy time as well like almost everyone lol. I am selling my devloper edition and keeping my T-mobile one. Best luck to everyone.
[One (M7) General] monakh:
My expected ship date keeps moving one day up, I dunno wtf is up with that. Just give me an expected ship date that's realistic and be done with it.

Although I have a pre-order in since the 15th of April, I am concerned by the reports of poor quality control (bad screen, gaps, rough edges etc). Anyone want to sell me their unblemished One at cost?

Just PM me your references. Thanks.

Edit:

Jeff, I appreciate your post (though it's quite a bit late in the game) and hope you have read every post in this thread including my feedback. It makes no sense to ship unlocked phones this way. Wouldn't it just have been easier to send the entire unlocked lot to Amazon and let them handle fulfillment? They could even handle locked phones with no contract.

Also, what's up with the shoddy quality of the phones. How are you planning on managing that? Unfortunately, I travel a lot and I don't have the luxury of returning my phone within the refund/exchange period which is why I am now turning to the grey market to get a phone that has no problems.
[One (M7) General] aleph_0:
I really don't want my first post to be a whiny complaint, but I'm upset and frustrated with the quality of HTC's online purchase service, and how poorly HTC has handled my and seemingly everyone else's pre-order issues. As this is my first purchase of an Android device, I can't help but to feel particularly let down; purchasing a device from Apple has never left me feeling as insignificant as HTC has managed in such a short time.​

Sent from my boring and generic computer.
[One (M7) General] Tidbits:
If I had a limited minute plan I would have gone over my minutes without talking to anyone from HTC(over 12 hours of hold times, and not talk to someone). Not going to air out my frustrations here and I feel sorry for the CS workers for HTC who has heard rants, and dealing with frustrated people. When I finally got through before the conversation got started the rep said "I am sorry, and please don't yell at me"... made me :( he sounded so sincere.
[One (M7) General] aleph_0:
I really hate myself for choosing these posts as how I introduce myself to the XDA community.

[MENTION=3756932]Tidbits[/MENTION], [MENTION=266012]Urban Strata[/MENTION]:

There is no reason to yell at innocent bystanders, but HTC must be clearly told that there are consequences for their negligence.

I sent HTC and Shop America a letter explaining my frustrations and the resultant lack I have faith in their brand. HTC must be called on its shenanigans, especially so if it is some forum-following customer service rep. Dude, I get he is a person, but he's also a representative of HTC. Urban Strata is paid to hear us complain. It's

his job

to listen to our feedback and be made aware that a blanket apology isn't sufficient--at least for me and many others who have pre-ordered the One Dev Ed.--to smooth thing over. It's an insult to all of us that HTC expects to say "there's nothing to see here, go along about your business; we're taking care of everything" and expect us to on along with our business. I have been harmed by their negligence: I rely upon my phone, and trusted the order status dates. I frightened that company that built my primary means of communication isn't trustworthy in the simplest of customer service acts. HTC is holding on by a thread. If they keep up with these anti-consumer behavior, will there even be an HTC to back my phone?

Look at it this way: I accidentally bought a Galaxy S4 through AT&T yesterday, and--despite my attempts to cancel the order--it has already been shipped and is arriving tomorrow. I will repeat--for emphasis--,

my Galaxy S4 is arriving tomorrow

. Every communication I received from AT&T was accurate and delivered in a timely manner. I pre-ordered the One from HTC on the 5th of April, and am still waiting not only for fulfillment of my order, but for an honest response regarding my purchase. They already have my money, what now? What's the purpose of a status page when the information it displays is completely meaningless? Why not simply display the shipping status as >= [current day]? Further, it's impossible to reach any representative, let alone one who can clarify the situation.

I am not upset because the phone is taking a while to arrive. I am upset that my entire ordering process has seemed like a huge bait-and-switch, and HTC expects me to look quietly the other way.

Typed on a third-hand Dell keyboard.
[One (M7) General] Tidbits:
I completely understand what you are saying. I took a different route than using this forum to vent out my frustrations. I sent a PM, and I am currently writing a formal letter to HTC. I still feel sorry for the call reps. They are people too. They have no control of what's happening and the poor planning by the higher ups caused the problems they are facing.
[One (M7) General] aleph_0:
@Tidbits: First things first: thanks for your feedback. Thank you, too, for the idea of Urban Strata a PM. I will do so and ask him how to lodge my grievances in the most effective manner.

None the less, I am not simply venting my frustration. I am giving feedback to an official representative of Samsung. I am doing so in a public forum because he happens to be here and listening. I also believe others share in my grievances.

Of course everyone in customer service deserves our empathy. It's not only wrong to place many feces upon them, it's also rude and pitiable behavior. Unfortunately, intimately relating to another in a public forum is nigh impossible.

Of course, if customer service is unreachable, everything sort of ends there.

I think I've lost interest in this topic since it feels so much like a dead dog. I will likely regret any further discussion on it--I already regret sacrificing my precious and few hours of sleep time upon upon this topic.

Good morning/night.

Typed on a keyboard salvaged from a trashcan. Seriously.
[One (M7) General] :
Looks to me the problem was/is poor anticipation of demand and then choosing a vendor unable to manage that demand. I'd like to know how many dev editions were planned. I still plan on getting a One, but I'm still in the "picking" stage and getting a little tired of it. The alternative is a T-Mobile unit, but I'm on prepaid and so far haven't been able to order from the website.