yashsingh1/xdaforums huggingface dataset:
[One (M7) General] pdubcramp:
Yeah, I initially ordered Friday and then opted to re-do my order yesterday early in the afternoon to get the free case/overnight shipping (it's showing back-ordered like the rest of us). They don't sound organized enough to be prioritizing everyone based on time of order as they should be though. Who knows, time to just wait and let them do their thing. :good:
[One (M7) General] rockd0gg:
^ Same here, ordered on friday, too. I have the impression that their system was set to accept a specific count of orders depending on how many devices they are about to get with the first batch, however they still have not received devices. Many cancelled their orders and reordered with coupons or switched between 32 and dev, so they may still count as two orders in the system.

The only thing that worries me is that they said dev edition is sold in limited quantities - I hope that not too many orders get cancelled due to (illegitimate) resellers' profiteering here.

Personally I don't care if they will ship my order on 18th or 30th, as long as I get my ordered dev edition One. Let's keep fingers crossed.
[One (M7) General] georgieff:
Already out of stock :(
[One (M7) General] muayyadf1:
I tried to add accessories to the order, but can't find a way to checkout. Any body knows how to?
[One (M7) General] htowngator:
The comment about crying over who bought it to resell it was childish.
[One (M7) General] rafucho:
went for the 32GB Unlocked version last Friday, crossed fingers to receive the 19th :)
[One (M7) General] tian105:
exact same thing happened to me!

---------- Post added at 02:53 PM ---------- Previous post was at 02:46 PM ----------

there's a big green botton that says continue. if i remembered correctly.
[One (M7) General] muayyadf1:
I already ordered, but today I have the option to change the phone or add accessories.

So I tried to add the case, but there is no choice to check out.

I'm tying to use the coupon.
[One (M7) General] americasteam:
Do a live chat with customer service. They can add it that way. Just done it this morning. Much quicker than calling in.
[One (M7) General] eyedrop:
Where is the live chat option on the HTC website?

Sorry if this is really an obvious question...just couldn't find it at the moment.
[One (M7) General] expertzero1:
Letstalk.com
[One (M7) General] americasteam:
Yep.
[One (M7) General] skg22086:
thanks a MILLION.. took me 2 minutes.. got free case and overnight shipping.. also was told phone were due to release for shipping on the 18th..
[One (M7) General] expertzero1:
yeah ships on the 18th and their warehouse is in Texas. So if you want it Friday most people will get it with overnight shipping. Sometimes 2 day shipping will also get it on Friday depending your location. 10 days to go
[One (M7) General] mahesh_9j:
I also ordered on friday and now it shows as back Ordered !! WTH......I wonder if we get our devices by 19th......

HTC - Be organised and ship according to the First Come , First Serve basis...
[One (M7) General] expertzero1:
letstalk is shipping the devices
[One (M7) General] slackercow:
was anybody able to add the case to their order after ordering without having to cancel and re-order?
[One (M7) General] NextNexus:
Finally got through to HTC on the phone. Every order currently shows backordered and they said all devices that went through will be shipped out on the 18th.
[One (M7) General] sassafras_:
No, and don't try. It's theft.

sassafras
[One (M7) General] AndrewAmazed:
Theft? Haha well I mean the problems were there before and I requested a RMA before that but damn can't believe I dropped it yesterday. But seriously I don't even mind paying like partial for a replacement or something but is that possible?
[One (M7) General] darkjuan:
My wife's 32gb Unlocked version is being delivered today, FINALLY!! :laugh:

I've been playing with my Dev Edition for the last couple of days now. I LOVE the front speakers! They make a big difference when I'm driving and navigating or talking on speaker. I can actually hear it with the radio on now! Still not sure what I think of Blinkfeed. I'll be checking the dev forums to see if anyone figured out how to remove it.

Oh, and I've got the FA34NW9xxx S/N. See no defects whatsoever.
[One (M7) General] CollinFX45:
Same serial number for me and everything is perfect. Couldn't be happier.

Lots of reports of build quality issues. I'm curious to see how the non-XDA people are getting along. Maybe we're picky :)

-Collin-
[One (M7) General] coolboy2343:
Got my 32 GB Unlocked HTC ONE today, serial no. is FA34TW and the phone is perfectly fine albeit a very very small gap at the top which am not bothered about. Used the dead pixel test and the screen is perfectly fine, its also flush with the body and no raised or jagged edges.

Using the phone for past few hours and in love with it, its so bloody fast compared to my GT N7000 and there is just no lag any where, the phone gave me 3 hours screen time after it came with 50% battery so things ought to improve. As for the speakers - hear it to believe it :D
[One (M7) General] insomnia:
I got serial FA34MW ..... no issues.
[One (M7) General] nullkill:
Ignore the other dude. Send it back end and get a replacement. Assuming you didn't really screw the handset up no biggy. Also take it as a learning experience and grab yourself a otterbox commuter to avoid such mishaps in the future.

Also they will inspect the handset and then credit you back so they are approving the handset with the dent and will see it. So how this would be theft I would love to know. People are saints on the boards you ever notice that?
[One (M7) General] stevedebi:
I would not characterize it as theft, but in that situation it would bother me that I was returning a phone that had some kind of damage. I would probably let them know about it up front. But that is how I operate; everyone has to make their own choices.
[One (M7) General] djsaad1:
Haven't read through the thread yet. I need a dev edition before sunday. Is Ebay my only option? HTC store says it's in stock but I am guessing by some of your posts that it will take forever to ship.
[One (M7) General] Dimeezy:
I ordered today from HTC.com and mine shipped today
[One (M7) General] aeabilar:
DAMN LetsTalk

Their system cancelled my order. It's over 6 business days and they haven't dropped my order and returned my $655 credits.

Damn LetsTalk. They dont even answer emails now. I cant call them because i'm living abroad. Any suggestion? I'm losing patience here...
[One (M7) General] expertzero1:
No. That is unethical. Either way, your rma will be denied upon inspection of the device.

---------- Post added at 06:27 PM ---------- Previous post was at 06:22 PM ----------

I hope you stop requesting rma's.

---------- Post added at 06:28 PM ---------- Previous post was at 06:27 PM ----------

They cancelled your order and your order is still there? What? Use the chat feature on lets talk.com
[One (M7) General] djsaad1:
Just placed an order, did you have to call in and verify?
[One (M7) General] Dimeezy:
No, I did it all online.
[One (M7) General] djsaad1:
Not sure why it is asking me to call in to verify, but they are closed either way. I will figure it out tomorrow. Thanks for the help.
[One (M7) General] checksum123:
I had the same message , and it cleared the next day, I would not worry about it.

---------- Post added at 08:01 AM ---------- Previous post was at 07:54 AM ----------

You guys are way too picky.

If I weren't reading this forum, I would not have bother checking any of the defects listed here. You guys scare me into buying this phone after reading all the issues here such as the tiny mini gap or the power bottom not being flush etc. And I got a perfect phone.

---------- Post added at 08:05 AM ---------- Previous post was at 08:01 AM ----------

I have the same serial, dev edition and no issues.
[One (M7) General] shree.cse:
I ordered on May5th and it was shipped on 6th and the status is now out for delivery. Now I have to ask my friend to ship it to India.
[One (M7) General] djsaad1:
Wow...Just got off the phone with HTC to verify and it was insane.

They asked me for my social then gave me a test. The questions were how much was my original house loan, how much square footage is my house, who sold me the house. Where was my social security issued and a bunch more. I actually failed the first test, she had to give me another one.

I have never been interrogated like that for any type of online purchase no matter what the price, I really wanted to just hang up but I need the phone.
[One (M7) General] changtaohsi@hotmail.com:
Just curious for those that ordered recently and got it shipped, what version (64GB Dev Edition or 32GB Unlocked) did you all ordered? Cause I ordered Dev Edition few hours after pre-order (Apr 5) and it is still not shipped out. :(
[One (M7) General] JDogg3:
How long does it take letstalk to process an exchange once UPS delivers the phone to them?
[One (M7) General] ferincr:
Is your billing address the same as the shipping one???

I guess that has something to do with it.

I remember going through that with other company at one time they gave me a multiple choice test with 3 names of streets which one was near the house, 3 names of hospitals (same thing) etc.

With this (even though I'm out of the US) I ordered online (through VPN) with a US card (billing and shipping the same) I got the customer contact needed but it cleared few hours after that so I didn't need to call.
[One (M7) General] djsaad1:
Yeah, that is what confused me the most. My billing and shipping were the same and I paid with an american express platinum which has never given me any problems. I guess I just was surprised by the questions, maybe I am overreacting though.
[One (M7) General] Bonely:
another day, another call to their support. Still waiting on the shipment of my 2nd RMA. Just wanted to let you guys know that I was told by their support department that they implemented another set of QA both for the phones in the warehouse (don't ask me what or how, I asked if they were opening the boxes before shipping and they said no) and where the phones are being made. We'll see how my next phone goes.... probably will come at the end of the week.
[One (M7) General] shree.cse:
Sorry to hear that, I ordered a 64gb developer edition on may 5th and got it delivered on 7th, never expected it so soon. Try calling the customer service.
[One (M7) General] expertzero1:
Sometimes when your ss is flagged for fraud, they ask you that. Its just security measures
[One (M7) General] angusc:
I just brought a 64GB developers unit from a new York vendor on eBay. I kind of unexpectedly got the winning bid at $810 plus $60 for shipping to UK. It's my first ever eBay purchase. I'm expecting to have to pay around $150 duty on arrival but all up I'm very happy as I didn't expect to get a 64gb version for a few months yet. My unit was won this morning and shipped within 4 hours of payment.

Sent witH desire from One X
[One (M7) General] taker888:
Has anyone returned the phone. How long does it take them to process you a refund?
[One (M7) General] djsaad1:
Mine still says it's supposed to ship out the 7th but no tracking number, I really hope it ships out today.
[One (M7) General] checksum123:
Wow $850, by the time you get the phone you will pay like $1000, isn't the phone available in the uk?

I am almost tempted to list mine on eBay and make a profit, did not know they go that high
[One (M7) General] Bonely:
about 2 weeks turn around for this current one.. ridiculous. sent it in last tuesday, They got in on friday, didn't scan it in until today. Hopefully it will get shipped out today too... if not. This is the last time I get anything from them. I had a cross shipment also, that was faster (obviously), but they charged you double (expected). still holding on to the first One they gave me. Love the phone, hate the defects.
[One (M7) General] droidrev71:
It takes them about a week. They have been backed up on returns.
[One (M7) General] swapven0m:
HTC One Developer Edition :: 1.29.401.13 update

Anyone know if 1.29.401.13 is available for Dev Edition?

I've heard that the dev edition will be the first to get all the updates, but I've not seen anyone on the forums using a dev edition report this update..
[One (M7) General] waynebradyson:
My first order, they wanted me to give my social but I said no. They instead asked me to answer a series of questions. Second order, same verify bs again because I wasn't in the system. I asked them how do I get in the system if I already placed and received an order and it wasn't good enough? Person doesn't know. Said I needed to fax my drivers license with a utility bill. Wtf? What kind of company makes their customer jump through ridiculous hoops like this? I told her my utility bill would show a different address because I still get my credit card billed to my parents address. Basically she said I was out of luck. Wow. I got pissed and told her to cancel, then again reiterated how pissed I was. I told her I placed a successful order before, went through the verify steps, and this order was the exact same address so wtf? She out me in hold for a few minutes, came back, and then told me everything was fine now. I hate letstalk.
[One (M7) General] djsaad1:
Yeah this seems like a worthless company. People ordered a phone and it shipped out the same day, I ordered mine and it still says picking two days later, there seems to be no reason why some ship the same day and some take a while. The phones are obviously in stock. I am cancelling the order in the morning, I just don't want to deal with a company that is so unorganized, especially after they gave me a 20 min long interrogation and told me it would ship that day.
[One (M7) General] awer25:
That's nothing... I'm studying abroad and I had a friend bring me my HTC One Dev in his carry on when he flew here. They stopped him at customs and charged him $450 tax (I don't know how, as I don't know a single person to ever get stopped b/c of a cell phone). Since he was doing me a favor, I had to pay him back. Situation really sucks.

I guess I can now write:

Sent from my $1,100 HTC One
[One (M7) General] waynebradyson:
They were hoping it was so high he wouldn't pay so he would leave it behind for it to mysteriously disappear.
[One (M7) General] awer25:
I'm sure that's exactly it.
[One (M7) General] blahblahyoutoo:
why didn't he just say the phone was his?
[One (M7) General] rockd0gg:
For a friend it takes 1.5 weeks already since they received the return and still no refund on his account. LetsTalk seems to screw up again. Have to revise, it is a terrible company.
[One (M7) General] djsaad1:
Just cancelled my order, it took her 10 minutes just to try to verify that I was the person that placed the order so that she could talk to me. If you are that scared of fraud you should not be running an online retail store. I will never use them again, if I do buy one I will buy it off eBay, but at this point I might as well wait for Google I/O.
[One (M7) General] droidrev71:
Did they verify that they have it and are returning his money? It took them a week just to send me the email to let me know I'm getting a refund. Then it can take several days after that to receive the funds back.
[One (M7) General] stevedebi:
Those are either VAT or inport duties. It is part and parcel of importing phones abroad. You don't say what country you are living in at the moment.
[One (M7) General] josuetenista:
Don't order from the htc American website . let's talk sucks. Ordered mine on Saturday may 4th, it showed as it was in stock. Got an email right after I ordered with the order number and it showed as it will be picked up on Monday, the next day showed as it will be picked up on Tuesday and now it shows on Thursday . Already contacted customer service and they told me that they will be out of stock until may 31st, they told me that the website hasn't update with the out of stock announcement.

Go get the 32gb because it will be in stock on Monday.
[One (M7) General] Chingonazo:
Josuetenista, they are messing with you...I ordered mine the 5th an got it the 7th.
[One (M7) General] dizzyraider:
They are not. It is indeed out of stock right now. I pre-ordered on the 4/5 and received my phone on the 22nd. Received a unit with many stuck pixels and had to send it back for exchange. I shipped the phone back on the 23rd and it took a couple of days to get to there warehouse (they won't send you a replacement until they receive your phone). Now here is the frustrating part, it sat in there warehouse signed for but unscanned for 2 weeks because they are so backed up with returns and exchange. So as of yesterday, they finally scanned my unit and was now just told that the Developer Edition is now out of stock and the only date they have from HTC is 5/31 (the rep told me that it could possibly get a shipment sooner, but the only date is 5/31 as of right now).

I'm extremely ticked off from this whole experience, pre-ordered and got a faulty unit (turns out to be VERY many according to the rep, although she has told me that they now have implemented much better QC at both the manufacturing plant and the receiving warehouse here), shipped it back the very next day and sat in the warehouse long before those who ordered in May. Now seeing people ordering on 5/5 and receiving a unit is just absolutely unacceptable.(My RMA was created 4/22)

So take my experience with a grain of salt, it may not be the case for everyone. So hope those who wish to go forward with the order will have better luck.

BTW, keep in mind that it is not the rep's fault, so don't take it out on them.
[One (M7) General] josuetenista:
Could anyone else confirm ordering the developer Edition may 5th or later and already got their order shipped?
[One (M7) General] haran_rulez:
Even I have the same problem. My friend ordered for me on 7th, they kept pushing the dates. When I called LetsTalk a while ago, they mentioned that they can deliver only on 27th may. It's frustrating coz my friend is traveling back on 16th. I might end in cancelling the order
[One (M7) General] afu0415:
Any one order their phone from htc.com around May 5th？(32g unlock version)

My estimate availability is pushed from 13th to 23th...

Does that means I have to wait till end of May to get my phone!???
[One (M7) General] haran_rulez:
I ordered on 7th, though online it shows delivery date to be 14th. Customer executive in LetsTalk confirmed that it could be delivered only after 27th
[One (M7) General] afu0415:
WOW, I heard from their customer service is they are going to delivery on 13 and the next date is 23.

But at least your status is updated, mine = back ordered like forever.
[One (M7) General] haran_rulez:
One of the xda members ordered on 9th, already got the tracking number. This is totally surprising for me.
[One (M7) General] afu0415:
Just had a conversation with their customer service ...

U should be very happy that your status is change, they check my order and told me ...

IT WOUND'T BE SHIPPED BEFORE MAY 23

have to wait for another 2 week to get my phone ... :crying:
[One (M7) General] haran_rulez:
My status is not changed. They told me I need to wait till 23rd. Its changed for another guy. I thought the customer service is available only from Mon - 700 Fri.

So, I need to wait as well
[One (M7) General] droidrev71:
I sent my first one in because of build quality issues. It had a small gap which made the phone sound funny when it vibrated. I shipped to then may 1st and they received the third. On the 7th they generated my return and exchange (new order). I received the new device on the tenth. Very good, right? Umm, no. The second phone was in worse shape then the first one. The glass is uneven, lower than the grill on one end and higher on the other end. Gaps on both bottom and top. I'm returning it and washing my hands. Great device! They just can't put it together properly. Sad
[One (M7) General] fujisan582:
Grrr.

Thanks to the previous posters for letting us know that they are out of stock on the dev edition. I was going to put my order today, but I thought I'd call given the previous posts. I can confirm again - They are out of stock on both the dev edition and the unlocked 32g HTC one, until may 31st...

I never had so much trouble getting a phone...
[One (M7) General] schn1tt3r:
What? I made my order Friday and got email confirmation. Has not shipped yet, so I don't know if I will get it or not. I hope mine doesn't come with gaps or other imperfections as I don't even use cases to cover them. If I am not happy with it I wonder how hard it is to get a replacement (hope it isn't refurb). You would think they would take extra effort on those Dev editions at least.
[One (M7) General] pirateye:
so, how is it? what do you think about it? :cool:
[One (M7) General] schn1tt3r:
Just called them asking about my Dev Edition order placed last Thursday and indeed they said they don't have it in stock. Even though their website does not show it, they are expected to get another batch the 31tst for the Developer edition and this week for 32GB Unlocked. I am now considering just getting the 32GB not because of the time, but because the OTA updates not coming faster or as fast for the Dev Ed. Not to sound like a jerk, but I expect more costly things to have more advantages than their "cheaper" counterpart. As it is, the only real advantage is the extra space (considering it is easy to root the 32GB).

Am I crazy? Or what is there to gain from the 64GB DEV? The device doesn't even look any different.
[One (M7) General] tigersgt:
My phone is not reading any SIM cards all of a sudden after using for 2 weeks. I have tried a few SIM cards and none works.

Called HTC tech support and they are sending me a new tray to try. I doubt that the new tray would help.

I have rooted my phone. If I want to exchange it, do I have to unroot it. Would this issue be good enough for an exchange or I will have to get it repaired?
[One (M7) General] vikstk:
I requested an exchange on May 4th. Today the replacement phone (Dev Edition) was shipped via overnight.
[One (M7) General] y2jdmbfan:
When did you ship your original phone to them?
[One (M7) General] vikstk:
I didn't. I requested them to send me the replacement phone first while I hold on to the old one. They charged 2*phone price "deposit" for that. They'll issue full refund of the "deposit" after receiving the original one.
[One (M7) General] Bonely:
WOW utterly speechless. I have the worst luck and HTC has the crappiest QC. This is even AFTER I called them up last week and they ASSURED me that I will not get a defective phone this time around because they have implemented more QC at the warehouse and at the factory. Well its kinda hard to get one of those "newer" QC'ed phones when the one shipped to you is older than the last one I RMA'd. FAIL.

Now I got 2 phones to send back (the original one with bad pixels, and this new one one bad pixels). so this is 3 total phones so far.

-End rant. Oh yah, and the original one died on me when I was transferring files over to my computer... go figure.

If I don't get a good one this time around I'm just going to go to the dark side and pick me up an S4. so sick and tired of this. I got finals too.

this is for the dev edition
[One (M7) General] y2jdmbfan:
Did you call them or do it online? I need to get mine exchanged, been having random lock-ups.

Thanks!
[One (M7) General] Bonely:
I done all my RMA via the phone, its easier that way to make sure all the things are done right. (although the wait can be ridiculous. its been better now I noticed.)

This is called a cross shipment, I had it done for my first RMA

I was also told that they have a general policy of only exchanging a phone 3 times. But they can make exceptions.
[One (M7) General] vikstk:
Did my cross shipment on the phone,too. It's much easier that way.
[One (M7) General] mahesh_9j:
just one word - awesome :)
[One (M7) General] JDogg3:
Here we go again. This is all too familiar. For my exchange order said estimated shipping yesterday, May 13th. Today changed to estimated shipping to today, May 14th. We'll see how long this goes on.