yashsingh1/xdaforums huggingface dataset:
[Customer Service and Support] slackydroid:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.

To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:

Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address

Use forums (XDA :) ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet

Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions

Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.

Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings

Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause

Please reply with more tips so we can create a big list for everyone
[Customer Service and Support] eraste:
Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.

I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!

Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.

You can see the contact us page here

Good policy will turn into good reviews and good downloads!

:good:
[Customer Service and Support] RED_:
I've put a feedback page in all my apps.

You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.
[Customer Service and Support] waleed78636:
HMMMMMM!

FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:
[Customer Service and Support] indomie88:
email or the message box is very important. But it's also important to reply to their questions promptly.
[Customer Service and Support] Sophia Madhavan:
Free Customer Service SDK

Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!
[Customer Service and Support] kulisgames:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs? :)
[Customer Service and Support] gummihaf:
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.
[Customer Service and Support] Daenerys Targaryen:
If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.

You could use Google Analytics to report crashes without user prompt.

Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
[Customer Service and Support] Giladi:
Bad reviews on google play

Hi,

how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?

Thanks.
[Customer Service and Support] dimnikolov:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
[Customer Service and Support] Gluru:
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.
[Customer Service and Support] sanket.nadhani:
Why not have some kind of in-app help?

Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.

But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.

Thoughts?
[Customer Service and Support] srinathrajaram:
I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.
[LG Optimus Black] Nikitozin:
So, I posted this on facebook group, but maybe there is someone in here who can help and isn't part of the group, so i'm posting here too .

So guys, i have a situation here, i was charging my phone, everything was okay, then it started to rain and started to lightning, the next day, when i took my phone off the charger, it wasn't working, it wasn't turning on, then i brought it to the support, they said everything was fine and even the phone was turning on, but not getting out of the logo screen, they didn't know how to enter in S/W mode, so i took it back and now the phone is with me, but it doesn't wanna turn on, even in the S/W mode. Then i ask you guys, there is anything i could do? If there is, please let me now, or do they lied to me ? I didn't want to get rid of my OB that soon. PS: I was using CM10.1 with ZeroGravityKernel.

The phone now turn on sometimes, stays awake for 30s and then blacks out .

I'm able to enter S/W mode but can't use Smartflash, it takes a least 2 minutes to use it D: .
[LG Optimus Black] WIIstpM:
what do you mean by only 30s? Like the battery dies after 30s or it just turn off?

Before sending your OB to service again change the battery instead it might not function well anymore due to the lightnings.

wait, Using smartflash you don't need a battery! So if your phone still turns off after 30s... it's actually the phone itself then...
[LG Optimus Black] Ilko:
try an "active boot" :

remove the battery, hold power key, then plug the charger until the logo appears. if the airplane mode was OFF, phone will boot, then reboot and will display the battery missing mesage. you may activate the airplane mode in a very short time before this occurs. from there you'll see if the phone stays ON or not. If not, that means this is a software or hardware issue. if it stays ON, that means there is a problem with the battery itself, or a charging issue
[One (M7) Q&A, Help & Troubleshooting] gogeta126:
Hello,

I purchased a htc one but the camera does not focus. I tried on a custom rom with no difference. Any idea whether it can be fixed?
[One (M7) Q&A, Help & Troubleshooting] Matt:
When you touch the screen what happens? Sounds like a hardware fault, get it replaced
[One (M7) Q&A, Help & Troubleshooting] gogeta126:
when i touch the screen in makes like this screechy focusing sound and the square in the middle goes green and foucses in but the camera image does not focus.

I bought it brand new sealed on ebay from a private seller, does warranty apply with the ebay/paypal receipt?
[One (M7) Q&A, Help & Troubleshooting] Matt:
Read here: http://pages.ebay.co.uk/help/buy/return-item.html

Surely it's item not as described
[One (M7) Q&A, Help & Troubleshooting] gogeta126:
I would normally return it straight away for an exchange, but the seller sold it as an unwanted upgrade and would probably have to return it to provider then wait for replacement then send to me again. I am waiting for a reply from htc tech support see what they say.
[AT&T Samsung Galaxy Note I717] dparrothead1:
These are not competing sites for anyone who whishes to keep up with John.

Moderator edit: Removed links

Sent from my SAMSUNG-SGH-I717
[AT&T Samsung Galaxy Note I717] D150shorty:
Good to see builds still available ;)
[AT&T Samsung Galaxy Note I717] delock:
Dang what happen now?
[AT&T Samsung Galaxy Note I717] dparrothead1:
Long story.

Nexus 7 Running JellyBam v7
[AT&T Samsung Galaxy Note I717] prbassplayer:
Posting links to a banned members work is not allowed. If said member can't follow the rules he isn't allowed to share his work on the site. Thread locked, links removed
[Nexus 4 Q&A, Help & Troubleshooting] afbengochea:
Here's the thing, I never use my phone in landscape so I prefer to have it locked from rotating . What happens is that sometimes I need to take a quick picture either through the camera app or whatsapp and I always forget to have to take off rotation. So I was wondering if there's a way to set it up somehow so the camera isn't affected by the rotation lock. Maybe a modded camera apk or something?
[Nexus 4 Q&A, Help & Troubleshooting] heynomi4u:
I just disabled rotation completely. Then I use tasker to enable it for only certain apps where I prefer to have rotation enabled.
[Nexus 4 Q&A, Help & Troubleshooting] moe6:
1+ for Tasker here too. You can set it to detect when a specific app is launched and it'll change settings according to your desires.
[Samsung Galaxy Nexus] artvandelay440:
Windows/Mac/Linux Desktop clients, and of course, Android https://play.google.com/store/apps/details?id=com.copy&feature

Works essentially like dropbox with locally synced folders.

There will be an inverted version of the android app coming very soon too.

If you sign up with this link, you'll get double storage (10gb) https://copy.com?r=iXPemk

Or, here's the regular sign up. www.copy.com
[Galaxy Tab 10.1 Q&A, Help & Troubleshooting] NoblessArget:
So I followed a guide found here on Xda for my 3G Samsung Galaxy Tab 10.1 to root it after I upgraded it to 4.0.4. I had to root it due to some issues I kept having and since I have root explorer and want to be able to use it.

Apparently I can boot up fine into CWM but I can't get SuperUser to work. What can I do? I need a hand.

This is the guide I followed. http://xdaforums.com/showthread.php?t=1239185

If you need any information feel free to ask. I followed the guide down to the letter. If anyone has a clue at what I should have done please tell me.
[One (M7) Q&A, Help & Troubleshooting] nrkid9:
I know many of us use our smartphones as data-only devices with the various VOIP services. The developer edition of HTC One comes as a GSM only device, but Verizon uses CDMA for their Voice/3G. I'm looking to confirm whether or not it would work if I stuck one of Verizon's 4G SIM cards onto this phone and used it as a data only device? This way I can use Google Voice for my few voice and messaging needs.

Link to HTC Store
[HTC One X] BATFINK74:
Hi in the call settings there's an option in barring to block incoming calls when roaming,trouble is its asking for a password between 4 to 8 digits,I can't call HTC as the offices are shut till morning,I'm in the uk on running stock rom,does anybody know the default password to activate this feature please,I need it desperately.

Thanks for looking
[HTC One X] TToivanen:
Did you try

0000

1234

12345
[HTC One X] BATFINK74:
Hi yes I've tried them,it's none of them
[HTC One X] BATFINK74:
I'm stumped as to what the password may be,tmobile haven't been no help,they just told me to ring HTC
[HTC One X] BATFINK74:
Sadly nobody knows :(
[HTC One X] sinkster:
When I was with Three it had the same option, but the password was non-existent as I hadn't enabled roaming with them, it had to be done over the phone. Dunno if T-Mobile are the same.
[HTC One X] BATFINK74:
Cheers,tmobile said they could suspend the line but I wouldn't be able to make or receive calls or txts,same really as if I put it into flight mode,all I wanted was to stop incoming calls when roaming,the one x has this feature so I should be able to use it,bloody frustrating
[HTC One X] BATFINK74:
UPDATE- iv tried the PUK,PUK2,PIN2,none of these work,htc didnt have a clue,t-mobile had even less,whats this world coming to when theres a feature on your phone and neither the maker or carrier has any clue,pathetic is an understatement.
[HTC One X] faiz02:
Afaik Call barring password should be given by the mobile network company. In your case it should be T-Mobile.
[HTC One X] BATFINK74:
Found out eventually even tho it is a feature on the one x,T-Mobile doesn't use the feature.
[Xperia Z Q&A, Help & Troubleshooting] Nderim:
Hi

I just got a Sony Xperia Z, it is working pretty good but unfortunately I lost the Micro SIM Card adapter that comes with the phone. There's no Sony local service in my country, so I was wondering where can I get one, I found some in amazon but I'm not sure if they're going to work or not.

Thanks
[Xperia Z Q&A, Help & Troubleshooting] Tom Fagerland:
Do you mean the little tray you put the sim inside before you insert it into the phone? Try eBay. If that doesn't work, try to locate a 3d printer in your home town. You'd be surprised what they can make, especially if you find the exact specifications for the tray.
[Xperia Z Q&A, Help & Troubleshooting] sinlooser:
hello her u are

http://www.ebay.at/itm/Porta-SIM-Tr...tDomain_186&hash=item2329a0f5b0#ht_4649wt_980
[Xperia Z Q&A, Help & Troubleshooting] sammosinga:
emm,u can try iphone or other phone model too,.maybe need small trim cut :P
[Galaxy S III Themes and Apps] Arsaw:
Hello guys,

I manage to get the GS4 Camera apps running on GS3 JB 4.2.1 Leaked Version. Is still buggy but still usable for normal photo taking task. While working to fix the bugs, I thought of sharing this mod for anyone who wish to try this and maybe someone could help in fixing the bugs.

Here is a video of this apps running on S3 prepared by udimars30:

http://youtu.be/h5tnbgSADns

What is working and not working

1) Rear camera works fine up to 8mp setting. Could take photo with setting at 13mp but result is terrible.

2) Front camera works fine too.

3) Flash is working

4) Video recording is not working!

5) Beauty Face feature working

6) Best Photo feature working

7) Best Face feature working

8) Sound&Shot feature seem working

9) HDR feature working

10) Eraser feature working

11) Panorama not working

12) 360 feature not working

13) Sports feature working, I think so.

14) Night feature working

15) Effects like sepia, vintage, etc, not working

16) And Dual camera...too bad, is not working

17) Others settings - not yet tested.

Allright, if you wish to try, here is how:

(As usual, flash this at your own risk)

1) Make sure you are on Deodexed Samsung JB4.2.1 (XXUFMB3)

2) Download the zipfile below

3) Backup your phone.

4) Clear cache & Dalviks cache in cwm/twrp

5) Flash the zipfile

6) Reboot

7) Enjoy :)

Credit

Thanks to Henrylife for sharing idea and suggestion

Thanks to TekGadgt for the S4 system dump.

Thanks to udimars30 for the video.

DOWNLOAD

GS4 Camera for GS3 (XXUFMB3) ( name of zipfile is just typo, it is for S3)

Screenshot
[Galaxy S III Themes and Apps] Arsaw:
Reserved
[Galaxy S III Themes and Apps] LegendM:
Can you create a version with 4.1.2 and

Can you delete 13 mp from quality list,I know it's useless
[Galaxy S III Themes and Apps] Arsaw:
Can't get to work yet with 4.1.2
[Galaxy S III Themes and Apps] supergrobi94:
Hello,

download doesn't work. Link seems to be dead. And is not XXUFMB3 the latest 4.2.1 leaked Firmware?

Gesendet vom Galaxy S3 mit Tapatalk 2 ?
[Galaxy S III Themes and Apps] Arsaw:
You right. Typo. Should be XXUFMB3 :D

I'll check the link and get it fix.
[Galaxy S III Themes and Apps] tkruijer:
Please fix the download link!
[Galaxy S III Themes and Apps] Arsaw:
Link restored. Please try again.
[Galaxy S III Themes and Apps] tkruijer:
Link is working. It says note II. Is that right?
[Galaxy S III Themes and Apps] IamIrene:
Note 2 s4 camera ?
[Galaxy S III Themes and Apps] Arsaw:
Is just typo. No worry :)
[Galaxy S III Themes and Apps] arunritz:
please post restore 4.2.1 s3 camera zip..........or said how to take backup of camera app in 4.2.1.
[Galaxy S III Themes and Apps] IamIrene:
too bad dual camera not working :(

and just for 4.2.1

temped to flash 4.2.1 leak again :D
[Galaxy S III Themes and Apps] Arsaw:
Do a full backup using cwm
[Galaxy S III Themes and Apps] IamIrene:
make nandroid backup

else if lazy reflash the 4.2.1 rom you using
[Galaxy S III Themes and Apps] jayc1980:
With some nice tweaking I think this could be a excellent camera. Might jusy flash 4.2 tonight to see what its like so far :D
[Galaxy S III Themes and Apps] henrylife:
It's very nice, i'm working atm to make all features work :)
[Galaxy S III Themes and Apps] jayc1980:
I think you have done as well as you have so far. Up to noww thwre is a working camera on your phone, with some nice features. Keep it up :thumbup:
[Galaxy S III Themes and Apps] tkruijer:
The menu inside the camera app is awesome. Keep up the great work! #epic

---------- Post added at 03:04 PM ---------- Previous post was at 02:22 PM ----------

How far are you in the process of a new version? Would love to try it out!
[Galaxy S III Themes and Apps] tkruijer:
+1 for the latest leaker version XXUFME3!
[Galaxy S III Themes and Apps] Nick Fury:
Just wanted to confirm that I am using 4.2.2 and of course the file from the op will not work on 4.2.2.

Dont flash to latest leak.

Op is currently working on this for the 4.2.2
[Galaxy S III Themes and Apps] henrylife:
So do I.
[Galaxy S III Themes and Apps] zara86:
work camera henry? when release the rom?
[Galaxy S III Themes and Apps] Nick Fury:
I do apologize buddy
[Galaxy S III Themes and Apps] toma92:
Great work so far! Hope to see an update soon :)
[Galaxy S III Themes and Apps] Hulinn:
Excuse me but when i've dl this file, google chrome show me this message (in attachement)

In English Google chrome say to me that this file can contain a virus.

Sorry for my bad engish :(
[Galaxy S III Themes and Apps] erorie:
Il faut attendre la nouvelle version de ce fichier. Il n'est pas compatible avec la nouvelle version 4.2.2

You must wait for a new version, this one isn't compatible with the leaked 4.2.2
[Galaxy S III Themes and Apps] Hulinn:
Yes but google Chrome say it's a virus !
[Galaxy S III Themes and Apps] erorie:
I installed it on the 4.2.1 leak and it did function well, I didn't have the impression my phone was infected with a virus. If you want to be sure, the is scan software available at the play store, such as avast, avg, lookout.
[Galaxy S III Themes and Apps] Arsaw:
Google is very strict. It contains many executable files. Sure Google will treat it as threat. I can assure you all files in the zip are pure stock from S4 rom.
[Galaxy S III Themes and Apps] Hulinn:
Ok thanks ^^
[Galaxy S III Themes and Apps] roxdragon:
Hi can you comple this mod for leak 4.2.2 XXUFM3?
[Galaxy S III Themes and Apps] Nick Fury:
Currently being worked on buddy.
[Galaxy S III Themes and Apps] pankeca:
Leaked 4.2.2 isn't the same of s4?

The s4 camara app don't work well on s3 without changes?
[Galaxy S III Themes and Apps] Hulinn:
I think because it's not the same hardware.
[Galaxy S III Themes and Apps] milol192:
Nice! Can't wait to install and test it. Is there any date that you can tell us when it will be completed?

Thanks for your work man :good:
[Galaxy S III Themes and Apps] IroniX2:
Never ever EVER request an eta.

That is just about the most annoying thing anyone can ask of a developer.

Besides, a lot of people already asked before you, so your answer lies multiple times in multiple posts behind yours.
[Galaxy S III Themes and Apps] Nick Fury:
As stated above please never ask for eta.

Its in the rules for 1 thing and secondly the devs do have personal lives and other commitments and also give up there free time to give something out for free
[Galaxy S III Themes and Apps] milol192:
sorry i wasn't asking for an exact release date. If he would answer with "no" then it is ok for me and i will understand
[Galaxy S III Themes and Apps] Hellover:
Edited
[Galaxy S III Themes and Apps] Arsaw:
WanamLite 7 is based on XXUFME3.
[Galaxy S III Themes and Apps] Hellover:
Yes, my bad. I thought i was helpful and report a bug....but wrong ROM, silly me. :D

Nice work anyway.
[Galaxy S III Themes and Apps] szabala:
Sergi

Añaracooo no entiendo nada kp ya explica pora keee:laugh:
[Galaxy S III Themes and Apps] coolboiz:
4.2.2

manage to open on 4.2.2 :victory:

whats working? same as the op but with a little improvement :good:

also a partial working story album.
[Galaxy S III Themes and Apps] freddy1991:
What do you mean by improvement?

Can be a little bit more precise?
[Galaxy S III Themes and Apps] milol192:
Do you have it on 4.2.2?
[Galaxy S III Themes and Apps] jbeard540:
will it work on jellybam running 4.2.2

will it work on jellybam running 4.2.2

Sent from my sch-i535
[Galaxy S III Themes and Apps] Arsaw:
No. Won't work on AOSP/AOKP rom.
[Galaxy S III Themes and Apps] mzatari:
Video recording works?
[Galaxy S III Themes and Apps] jayc1980:
Are you going to share your progress with us :D:beer::beer::beer::D
[Galaxy S III Themes and Apps] Arsaw:
Nothing yet. Still looking for solution to fix the bugs.
[Galaxy S III Themes and Apps] coolboiz:
Push OPs file to your 4.2.2 system EXCEPT /framework folder. make proper permission. do not replace existing files. there are some libraries in s4 system that is not included in the op which helps for a little improvement (that i forgot lol). nope no recording. Its risky!
[Galaxy S III Themes and Apps] zara86:
Coolboiz you are grate,can you give the link for camera.apk?thanks in advance :)