[MDA II, XDA II, 2060 Accessories] mdkia:
follow up to teckntoys email

Hello,

Update of the day. We have been in contact with the distributor on almost an hourly basis and just received this email;

From: AGB Global; Stewart True [mailto:xxxxxx@xxxxxxx.com]

Sent: Friday, February 13, 2004 2:47 PM

To: Sales

Subject: Re shipments to Tek N toys

Dear Todd, further to our correspondence this week. I am incredibly sorry at the delays you and your customers are experiencing and can only offer you my assurances that the company responsible for this shipment are no longer to be used upon resolution of this situation. – something that the shipment of the Smartphone2 this week is testament to.

Please convey my sincere apologies to your customers who have been very patient and re-assure them that each and every order will be fulfilled In order to try to remedy the situation I have been in contact daily with the shipping agent since this scenario began and finally have been notified that the shipments are being held by US customs and have been since the 9th October. I have no other details at this time as to the cause of the delay, but am assured that both the shipping agent and the broker are doing all they can to expedite the release to you, and are intimating that they may be cleared tomorrow. I realise this is a weekend and with the best endeavours I would not realistically expect them to be fully clear until late Monday or Tuesday morning for shipment to your customers. If I hear of any further information I will inform you immediately and continue to push from my end.

Please understand that the shipping agency in question, were used in an attempt to streamline the delivery process. Unfortunately, as we have born witness to, this potential saving has had the opposite affect.

If there is any further assistance I can be to you or your customers in this unfortunate situation, please do not hesitate to contact me.

Yours faithfully,

Stewart True

AGB

We are still without confirmed answers at this time, but have been told that our two shipments have cleared customs and were released yesterday morning. We find this rather frustrating as AGB has now switched to UPS (breaking their contract with Aramex) and those orders (I-Mate Smartphone 2) have shipped from our distribution center today. AGB has informed us that a follow up order will be shipped out on Monday using overnight delivery to make up for the previous shippers mistakes. As far as we know the devices could be delivered to us over the weekend as stated by the time/date stamps stated in this email that we received today from the shipper;

From: AGB Global; Stewart True [mailto:xxxxxx@xxxxxxx.com]

Sent: Friday, February 13, 2004 2:51 PM

To: Sales

Subject: FW: awb s # 547103734/547103513/547103465

See below

Many Thanks

Stewart True

Technical Sales Director

AGB Global

-----Original Message-----

From: Moe Faris [mailto:xxx]

Sent: 13 February 2004 05:53

To:xxx@xxx.com

Cc: xxx@xxx.com; Ahmed Zibara; Robert Ewan

Subject: awb s # 547103734/547103513/547103465

Dear Stewart, Please be informed that the bags arrived on Feb/10th are still in customs, we expect them to be released tomorrow morning. We will follow with our broker for the other shipments that still held in customs.

Nisha, please follow up with IBC and keep Stewart updated.

Regards

Moe Faris

Station manager

Aramex Int'l

We understand if you find this unbelievable and confusing but please understand we have done everything in our power to ensure not only a speedy end to this situation but also to supply our valued customers with up to date and accurate information. Please watch for individual emails with a 5% discount coupon to be used for any products on our site in 2004. We understand that this does not make up for any inconvenience or loss due to this situation but we hope that it will grant us the opportunity to prove that this is not the normal situation in dealing with Tek ‘n Toys Inc.

Jody Polowich

Office Manager

Tek 'n Toys Inc.