yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] enrique71:
I'm having the same problem on several devices .. weird.
[Samsung Galaxy Nexus] aryehzev:
Have that problem on my n7... I called Google support and they said to remove the account and that worked... And now it just happend again and that solution didn't work
[Samsung Galaxy Nexus] ohyeahar:
Have this issue on both my N4 and N7.

I’ve tried everything I could think of:

- Cleared data on Google Play app

- Cleared data on Google Service Framework

- Removed Google account, reboot, then add Google account

- Cleared cache and dalvik cache and fixed permissions.

- Reflashed ROM and gapps

- Factory reset/data wipe.

Nothing has worked. Seems to be a problem on Google’s side. Perhaps just need to wait for them to sort their stuff out.
[Samsung Galaxy Nexus] mkh@xda:
Have this too, but only with one of my accounts - the second works flwlessy.. strange thing...

Also when i want to access My Apps through Firefox it says server error..

After logout and login with my 2nd acc all is ok...

I really tried all of the known solutions like ohyeahar..
[Samsung Galaxy Nexus] jim4ever:
I have this issue on both my N4 and Samsung Galaxy note 2
[Samsung Galaxy Nexus] Da-phone:
I may have a solution

I recently got an update on my s3. After that Google Play gave me the RPC error message.I deleted the data from applications manager for all google services. I also checked the auto time zones on both phones sharing this account. what finally solved my problem was "

uninstalling all updates

" for the play store. This took me back to my old 4.1.2 JB version. The old play store worked fine and updated itself to the newest version. Now it works with no problem. All paid apps work again and I can see my phone on the desktop browser. Hope this helps someone.
[Samsung Galaxy Nexus] hgoldner:
Did not work on my Asus TF300T. As each app updates (via Appbrain), Google Play seems to remember that it has been updated, but when I uninstalled the updates, it forgot the 4-5 updates I had already done on Appbrain and trying to see "all" of "my apps" produced the error again. This is maddening. With the exception of the fact that on my tablet it sees some apps as incompatible (which are already installed, mind you), I have the Appbrain workaround on both my Rezound and my Transformer. When this happened on my Incredible 2 years ago, it was about 6 months before Google fixed it and said, "oh, yeah, we knew that was an issue. We fixed it."
[Samsung Galaxy Nexus] JJJ010101:
hi guys, I have the RPC error as well and attempted to install from the play store site on my comp.

This is what I found out, suddenly now there's no devices registered under my google account.

I have attempted clearing data/cache Play Store/Framework, and removing/adding my google account.

Appears to be a problem on Google's end now that even my own google account don't recognise me having any devices registered

Hope this get resolved asap
[Samsung Galaxy Nexus] ForbEx:
LOOOL Every purchased app are gone! WTF!!! I must buy them again. Google are you f.. kidding me right?
[Samsung Galaxy Nexus] lukesky:
When I tried the delete-recreate google account, my apps that were previously visible under My Apps - Installed tab, all disappeared except for a few. And when switching to All apps, I get the RPC error. This is so frustrating!:mad:
[Samsung Galaxy Nexus] sonji3:
Having the same error tried everything nothing works

This is the worst! I've clean installed done everything you have and I still can't download and my android apps on the web are gone. I can only see them in my order and settings.

Any insight would be helpful.

---------- Post added at 12:04 PM ---------- Previous post was at 11:17 AM ----------

I totally hear you! This is definitely on their end and the "known issue" means squat to me.
[Samsung Galaxy Nexus] mattan:
Having the same problem since yesterday,

I am trying to figure out what I did that triggered this, but I don't recall doing anything unordinary.

After trying to do all the solutions mentioned in this tread, the only thing that was fixed is that I can now install free applications (they still don't appear on my Installed Apps).

I still can't install or update paid apps, which is very frustrating.

And I still can't access to my installed apps, on my phone, tablet or PC. Error massage all the time.
[Samsung Galaxy Nexus] ForbEx:
I contacted google support and they reply me very fast... look at this

What the f... They are not able to fix it faster? Now it's about 2 months of their know about this issue and still not fixed. LOL
[Samsung Galaxy Nexus] quick_:
Same deal, I actually talked to them on the phone and they wanted to try basic things like trying on 3g instead of WiFi removing account etc... nothing works of course.

The problem also happens on my nexus 7 (gnex as well) I wiped my phone completely and installed another rom, same issue. I found a way to get apps to update by just trying over and over until it accepts and updates, however this issue has spread to Google play music, almost none of the files play, and most of my library shows unknown artist with a long string of characters in place of the name.

is really annoying that they have no fix for months now...
[Samsung Galaxy Nexus] hgoldner:
I spoke to them on the phone yesterday too (I urge everyone afflicted with this problem to call... with numbers up they're likely to escalate). I am starting to believe that Google corrupted a handful (or more) of Play accounts. I cannot review any apps that I have installed, nor can I purchase any more apps, although the Appbrain workaround solves the updating problem, mostly for now, on both of my Android devices.

The inability to BUY apps should get their attention. Money will do that.

My name's Harold and I'm a flashaholic.....
[Samsung Galaxy Nexus] ForbEx:
I'm nervous because that I think we are "small fishes" for them.:eek:
[Samsung Galaxy Nexus] hgoldner:
No need to be nervous. They'll fix it when it's important enough (and to the extent it affects revenue, even if slightly, I trust they will get around to it eventually).

BTW, I was eventually informed that our issue is known issue #7582577 (as I believe an earlier poster said). To track their "progress", bookmark this link.
[Samsung Galaxy Nexus] Smeelious:
Same here.

Frankly I want to have my account working, but if they can't fix it in a reasonable amount of time, I'd expect to be compensated....

Anywho, I've tried everything and every combination of everything I can think of.
[Samsung Galaxy Nexus] lukesky:
I've seen quite a few guys mention about paid apps being unpaid again... I've got Kii as a paid app but it still recognises that it's paid when I go into the keyboard.. maybe there are different forms of paid apps because Kii's method is in app purchase and probably my gmail account is stored on their servers?

Anyway I really do think that our gmail accounts were corrupted some how.. and the list of installed apps do not get transferred back to Google when we change them because even if I download an app and it appears on the Installed apps list, if I remove the account (like what some people have suggested as a fix) and log back in again, it disappears.. so it's not being updated back at Google's end.

If Google can't fix it, why can't they just reset our accounts or something while they take their own sweet time to fix the damn thing!
[Samsung Galaxy Nexus] mattan:
How should I contact Google on this matter?

Maybe if they will see a lot of complaints they will start taking it seriously.
[Samsung Galaxy Nexus] aryehzev:
855-836-3987
[Samsung Galaxy Nexus] mattan:
Do they have mail or web site?

I don't want to call them.
[Samsung Galaxy Nexus] Smeelious:
googleplay-support@google.com

You can try it...but you'd be better off to call. Even if they can't fix it.
[Samsung Galaxy Nexus] Andrew149:
Im also having the same issue with my nexus 7 and gnote2 ive tried all the above solutions and nothing seemed to work
[Samsung Galaxy Nexus] chaoscreater:
Hey guys, I'm having the same problem, it just suddenly happened about 3 days ago. I've never had this problem before, so not sure why it's suddenly popping up.

Anyway, tried ALL the solutions suggested on this topic, none worked. I have 3 devices, and they just all started having this problem at the same time, it's strange.

It's definitely nothing related to the custom roms I'm using etc. I've been using them fine for months, so there's no reason for this error to suddenly popup.

I'm running the latest Google Play v4.16, using both GB and JB custom roms on different devices. Time zones are all the same.

I also tried contacting Google support, and they replied saying this problem is quite common and suggested the exact solutions that you guys have. I told them I've tried already, and they said they're working on it.

I hope this gets solved because I read somewhere on this topic that someone had this problem for weeks or months already, which obviously sounds bad......luckily, I can still use my girlfriend's account for downloading stuff, just not paid apps (since she doesn't have a credit card setup for it).

UPDATE:

I found a weird problem. First of all, I think most of us having this problem know that we can't download apps from Google Play, regardless if it's free or paid (at least for me anyway). Whenever I try to download an app, it just shows that error. I can't view my Purchases either, it show the same error.

HOWEVER, I've been using this tool:

http://xdaforums.com/showthread.php?t=1371345

And it seems I can download free apps no problem. If during the middle of a download, I cancel it and try to download again, then it'll show the error.

So ya, not sure what's going on here, but using Reverse Tethering sort of works when downloading free apps. Haven't tried paid apps yet (since I haven't got anything I want to buy) but I'll report here if I do.
[Samsung Galaxy Nexus] ajayjohn:
It would also help if we voted this thread to be featured as news on the XDA portal.

You can do so by clicking the link on the bar above the first post on any page in this thread.

This will fetch more eyeballs to this issue and in turn probably elicit a faster response from Google.
[Samsung Galaxy Nexus] l0rd_almighty:
Google trying to rip me off!

This is how google wants to solve my issue... BY RIPPING ME OFF!!!

On Mon, Jun 10, 2013 at 11:20 PM, <googleplay-support@google.com> wrote:

Hi Manolo,

Thank you for contacting Google and keeping us updated on your situation while experiencing the error RPC:S-5:AEC-0. As we discussed over the phone the only option left to do regarding your current account is to wait. however I was informed that you can try by passing this by creating a new account and I apologize for information that I had provided you over the phone as that was incorrect knowledge. This does appear to also be an account base problem. Please keep in mind that paid apps are non transferable.Here is the link to check out that will be keeping update on the progress of the RPC:S-5:AEC-0 error.

http://support.google.com/googleplay..._topic=1319135

If you could let me know if creating a new gmail account works that knowledge will be greatly appreciated. Please let me know if you continue to have questions at any time.

Thanks and have a great day,

Devan

The Google Play Team
[Samsung Galaxy Nexus] aditya666:
I am also getting the RPC:S-5:AEC-0 error whenever I go to "my apps" page. None of my installed apps are shown there.

I can download some apps from the market, but some others again give me RPC:S-5:AEC-0 error.

I have tried all the 3 methods suggested by others, but none of them work.

Seems like google has f***** up our accounts, PERMANENTLY, that's why they aren't able fix the issue for more than a year. Never expected this from google. Sigh!
[Samsung Galaxy Nexus] none2003:
This might be a workaround.

Today I found the Gtasks has a new update, when trying to update it on the phone, it failed as RPC:S-5:AEC-0.

Then, I opened the Gtasks page on Google Play using browser on my computer, and click install, I found the apk file will be "pushed" to the phone and be installed with no issue.

So, if you have such problem, you can try this. Please reply this thread if it works for you. Thanks.
[Samsung Galaxy Nexus] lonestrider:
I'm also experiencing this issue.

This is not the first time. But this is the first time that still happened even I've change the ROM.

I tried delete cache & force stop google framework and google play store. reboot several time. but got nothing.
[Samsung Galaxy Nexus] simmmy:
This really sucks, i have bought the s4 post paid with high expectations because i used to have the s3.

Sucks that this is a major common problem for google and yet there is no solutions..
[Samsung Galaxy Nexus] ForbEx:
We need to make this problem more public, It must be on some popular android web and it could make google faster.
[Samsung Galaxy Nexus] Smeelious:
Honestly my biggest problem with this...

"you're only solution is to wait"

So I cannot access my paid apps, and my only option is to wait?

As this issue has been known for months, frankly I want to be compensated. I've paid for these apps and cannot access them. Any other customer service would be jumping through hoops to fix this.

Creating a new account and having to repurchase my apps isn't a valid option.
[Samsung Galaxy Nexus] maedox:
+1 and share: https://plus.google.com/u/0/109034374937381314474/posts/V9vRmscdge8
[Samsung Galaxy Nexus] rambo21es:
The same problem with a S3.

Nothing works. Deleting account, deleting cache and data of framework, play or services it's the same as nothing.

I've write two times to Google Support in Spain, but I have no answer. Thanks google.

Regards
[Samsung Galaxy Nexus] KaZo58:
I'm not sure if someone tried this: i deleted datas of "Play Store" and "Play Services" with Titanium Backup. i've lost all apps in "My Apps" list in Play Store. So I wrote down some apps to update before deleting datas. I was able to update two (or more) apps without problems. But all my apps disappeared and there's an error, too. check screenshots.

+ nexus7 worked fine till yesterday nights. the all apps list was visible too. now its gone on both devices.

Gesendet von meinem One mit Tapatalk 4
[Samsung Galaxy Nexus] multipol:
Same problem here with mine S3...

I formatted the device to "clean" it as I use to do sometimes....and now I cannot install any of my apps, the paid ones as well!!!

My S3 is completely out of order due to a google server problem not fixed...
[Samsung Galaxy Nexus] ForbEx:
Absolutely the same sitation. Yesterday I started to have problems with my gmail sync yesterday. I think this problem has something with RPC:S-5:AEC-0.
[Samsung Galaxy Nexus] rambo21es:
I don't want to be a jinx but I think that Google won't fix this issue shortly...

I hope I'm wrong!

By the way, I'm thinking to buy the new lumia 925, even I'm pleased with my S3.

Enviado desde mi GT-I9300 usando Tapatalk 2
[Samsung Galaxy Nexus] stephanes:
Google have this problem since 2012 now. They just don't know how to resolve it. Personally I have ask for a refund for all my app and they agree to refund me. The problem is I have to click on each transaction one by one in my google wallet to provide them the transaction number wish is big pain when you have more than 100 apps.
[Samsung Galaxy Nexus] hgoldner:
Good to see the posting over on Google+.

I have been turning this over and noticed that when I access Google Dashboard it shows 5 Android devices (I only have 2) and my old devices are still there and cannot be deleted. Unlike removing devices in Amazon marketplate or even in Google Play Music, you can't "delete" Android devices from Dashboard, which appears to give the user a peak at the authentication data in the account. I suspect, but cannot conclude that: (1) flashing multiple ROMs (which may change the Android ID of the machine, even if you do like I do and restore android ID's via Titanium after flashing a new ROM; and (2) switching handsets due to warranty or other replacements may contribute to the problem. For instance, I'm on my third Rezound now, and I must have flashed a dozen or more ROMs. I don't think it has anything to do with rooting, unlocked bootloaders or S-OFF.

So, the question for y'all is whether anyone experiencing this problem on "pure stock" and with their first Android handset?
[Samsung Galaxy Nexus] erialor:
Same issue....

Got myself a new Sony Xperia Z yesterday and only just added my google-account when the trouble started :(

On the phone (and my other devices like my Samsung Tablet 10.1 and my old Sony Acro S) I now get an 'Error while retrieving information from server. [RPC:S-5:AEC-0]' in the Play Store under My Apps/All.

All my previously paid apps aren't showing up as bought - instead it shows me the price-tag... trying to install one of the apps I previously bought returns 'Error while retrieving information from server. [BM-PPH-01]'.

This now happens on all my devices!

I've tried removing/re-adding my google-account on the devices to no avail (other than Play Store/My Apps/Installed being blanked out)

Visiting the Play Store on the web I get a 'We're sorry, there was an error. Please try again later.', when trying to access 'My Android Apps'.

--

erialor
[Samsung Galaxy Nexus] tomtorre:
Same Here on 3 Android Devices

Exactly the Same HERE on all 3 of my Android Devices:

- Samsung Galaxy S3 - GT-I9300 - Version 4.2.2 - JDQ39.I9300XXUFME3 - AT&T

- Samsung Galaxy Nexus GSM - GT-I9250 - Version 4.1.1 - JRO03C - WiFi ONLY

- Asus Nexus 7 - Version 4.2.2 - JDQ39 - WiFi ONLY

I tried every suggested solution on this thread, my problems started around the same time I installed the "leaked" XXUFME3 onto my S3 but I'm only guessing right now - like so many have said already, this problem has been on Open for sometime now and not one workaround or fix has come from Google - really makes me rethink my future purchases, unfortunately - I don't care for what's available from the competition :confused:
[Samsung Galaxy Nexus] lightdelegate:
well

i have sent google email and...

i got mail back to contact them on their page but it gives me error ... dead link :(

Thank you for emailing Google Play!

So that we can better serve your specific issue, please contact us through the Contact Options in our Google Play Help Center. From this page, you can email or call our support team at any time:

http://support.google.com/mobile/?p=play_contact

You can also find plenty of recently updated information in the Google Play Help Center at http://support.google.com/googleplay/

Thanks!

The Google Play Support Team
[Samsung Galaxy Nexus] ForbEx:
here you can all send them your issue https://support.google.com/googleplay/contact/apps_download_issues
[Samsung Galaxy Nexus] multipol:
Yes, the same I did

Inviato dal mio GT-I9300 con Tapatalk 2
[Samsung Galaxy Nexus] mattan:
Good for you, because when I spoke with them they told me that they can't refund me.

BTW, it also wouldn't be helpful for me, because I bought many apps during the Google Play Anniversary, when many apps were cost only 25 cent. So what good it will do to me to get these cents back? I want my Apps!
[Samsung Galaxy Nexus] ForbEx:
Lol you spent cents. I spent about 3k (navigon,..), but we are in the same situation and this is important.

In the Czech Republic there is first topic on the android Web page. It will be better if some English android Web page write about it.

(I don't know if I can post there page what's informing about it)

Sent from Galaxy Note 2 via paid Tapatalk
[Samsung Galaxy Nexus] stephanes:
I think it will be better is all of us ask for a refund. Only money will talk to google in my opinion. In addition to refund the apps, I asked google to get refund for my nexus 7 too and they asked me for the transaction number.
[Samsung Galaxy Nexus] l0rd_almighty:
Just talked to one of the google techs again today. This is really getting out of hand crazy! They have sent me numerous emails asking me to do the same thing over and over. It's like they don't even check on previous documentation that I have responded to telling them that none of the trouble shooting they told me to do worked. To top it all off, we started discussing about refunds. I was told that thier policy is they can only do the last 6 months. I have so many paid applications that I have accumulated for the last year and a half! A lot of the ones I use the most have been purchased more than 6 months ago, Then she tells me that I'd have to talk to the individual 3rd party developers and ask them for a refund. I mean, why would a developer refund me if it's not even thier fault that this issue is happening. This is all google!
[Samsung Galaxy Nexus] Smeelious:
It's pretty bad customer service.

Last time I had this issue, all I had to do was uninstall a sideloaded app (xperia S live wallpaper..)

However this time I don't have any sideloaded apps.

There has to be something with our accounts that is similar to cause this issue...maybe we can actually figure it out ourselves...

My current devices are

HTC One (Rogers, Stock 4.1.2)

Nexus 7 (Stock 4.2.2)

Asus TF101 (Not Stock, 4.2.2)

GS3 (Rogers, Stock 4.1.2)

Gnex (CM10.1, no longer has a sim)

The last app I installed before this whole nonsense started for me was the Google keyboard on my HTC One.

Hangouts, Gmail, and GCalendar were also updated the same day.
[Samsung Galaxy Nexus] multipol:
It's a problem caused by Google servers. To understand try to look at your playstore page on the web ander "my Android app" and you will see there are no app and the server will give you an error message. It is not due to corrupted installation files or anything else.

Inviato dal mio GT-I9300 con Tapatalk 2
[Samsung Galaxy Nexus] maddoguk:
I am on an Xperia Z and it's affecting me. Also affecting my Galaxy Note 10 and my partners Galaxy Note phone which shares accounts to allows shared downloads.

If I go to My Android Apps on Google Play via a PC I get "We're sorry - there's been an error. Please try again later."
[Samsung Galaxy Nexus] multipol:
Yep! Exactly what happened to me.

Inviato dal mio GT-I9300 con Tapatalk 2
[Samsung Galaxy Nexus] maddoguk:
However, a few hours ago it displayed a page with a few apps I had uninstalled & reinstalled since I first noticed it.

I have have wiped, flashed a fresh ROM and removed/added accounts = same sh!t.
[Samsung Galaxy Nexus] multipol:
Yes I know. We have to wait for Google...

Inviato dal mio GT-I9300 con Tapatalk 2
[Samsung Galaxy Nexus] maddoguk:
Yep! Got a new ROM, kernel & baseband to play with and can't!!! :(
[Samsung Galaxy Nexus] guidojusto:
Well this started occurring me on June 5th, I have encounter no solution yet and Google costumer service seems to be clueless about this issue...

My devices are:

Nexus 4 (CM 10.1)

Nexus 7 (CM 10.1)

HTC One (AT&T --> S-Off SuperCid 1111111 ARHD 10.2)

Samsung Galaxy I9500 SIV (Omega 4)

I performed a full wipe on each device and try every single possible solution mentioned on this thread but did not find any solution for this issue.

Let's see if asking for a full refund can speed things up on Google's side...

Just for the record, I'm in Argentina and the only service of Google I'm using is All Access.
[Samsung Galaxy Nexus] maddoguk:
If you log into your google account via a web browser and got to the "My Android Apps" what message do you get?

At the bottom of the page is a link to "My Orders & Settings" which does list my purchases. They have a corrupt database, guessing they playing restore the servers at the moment.
[Samsung Galaxy Nexus] l0rd_almighty:
:rolleyes:

As per google's policy, they can only refund the purchases done within the last 6 months. That's what one of the google techs told me when I got a hold of them. If we want anything more than that we'd have to contact the app developers ourselves. CRAZY! Not even the developers' fault and Google is diverting us to them :rolleyes: