[AT&T Samsung Galaxy Note II] kenfly:
AMA

Here is what ive been going through.

First month was great. 5mbps dl 1mbps ul

Ran countless speedtests (which ran up my data usage)

Last two days of the month roll up. And im getting throttled. 300kbps dl. COMEON!!!!

2 more months roll buy. Watching my data usage. Just fine.

Next month I hit the softcap again. Gets reduced. I called to ask when I will be restored to normal data speeds. They said when you start your next month service. So I wait.

Next month comes. No change. Still getting 300kbps tops. Called and complained and asked for the supervisor. She spoke english like its her 3rd language. Proceeded to tell me that there is still a flag or "flash" as they call it on my account.

HOW?!?!

They said that I have violated their section 6 and 7 blah blah blah "abnormal usage"

Thats impossible. I never recieved normal data speeds after the new service start. So there is no way I hit the soft cap even if I tried.

Losts of going back and forth about how I used too much this month already. When I started my month a few days ago. Mind you, my note says ive used 13mb from the start.

After 2 hours of bickering and them telling me they cant reset it, I gave up and she said wait till the 24th and service will be restored to normal.

Now to march 24/2013 I refill and wait for my service to resume normal speeds. ...... waiting.......waiting..... 3 days roll by. Nothing. Still getting 300kbps.

I called and complained that for two months I have renewed and was told it would be back to normal. I am outraged at this point because I have a flag on my account.

WTF?!?!?!?!?!?!?!

This is ridiculous. I have lost my patience. I told the supervisor that I will file a complaint with the bbb if he cant help. I know they really cant do anything but I just want answers. I just keep getting fold, wait till the next service month.

Ive had it.

So I called att since thats the network maybe they can help reset my data. No luck. At least chris was american and understanding. He pointed me to Tracfone (which is what ST is a part of)

After explaning this story with countless people I was hoping this one will actually do something.

She said she will transfer me to the technical support dept who have the tools to help me out.........hold please.......

Ring ring.......ring ring.......

AUTOMATED VOICE: "Hello and thank you for calling the High Data Usage Department. Using a lot of data causes your account to be slowed down....blah blah blah. Try things like using wifi, not using internet radio or youtube. Download games like Angry Birds on WIFI.

WHAT THE ACTUAL F*&@!!!!!

She pulled a fast one on me!

Voice continues.... "if this does not meet your wireless needs, we will be happy to release your wireless number to the Carrier of your choice"

......let me translate that last phrase...

"IF YOU DON'T LIKE IT, F&$K YOURSELF."

If I have ever been insulted the most in my entire life, its just then.

You know.. the feeling of fire and smoke coming out of your ears and my head was going to explode.

DONE. DONE. SO 100% DONE WITH THEM.

Moving to t-mo 70$ unlimited 4g plan after this month ends.

Im giving you the middle finger ST.

How was your day? :)