yashsingh1/xdaforums huggingface dataset:
[One (M7) General] CreativeNerdSam:
As my post says...today!

Technically no but yes. They mis-sold me the SIM only contract in Jan and only realised when I rang on Monday to talk about upgrades that I would have ot pay the remaining 10 months on my contract. I explained that I had spoken to the sales rep in the 3 store about upgrades when I took out the SIM and was advised I could upgrade for FREE with no costs incurred at ANY TIME but it would be best to wait for 3 months. So the outcome of this investigation was that they switched the contact to a rolling SIM today allowing me eligibility to upgrade today.

I spoke to the sales/upgrade rep called eddie, had a good chat and a laugh at my girlfriends expense and also late back to work from lunch but it got me a good deal it sounds?

It's not as though I've been with them that long either, and I had to ring 3 back and speak to their upgrade dept once the escalations team had spoken to me, so took no different route to that that yourself and others may have had to take
[One (M7) General] horsetastic:
Ah yes in my haste I missed the today bit lol....

**** the bed I need to call them first thing and, 1. Ask for someone called Eddie lol and 2. Throw the fact that they upgraded someone on the same contract I've just upgraded on for £7 less a month!
[One (M7) General] CreativeNerdSam:
Can't be any harm in giving it a try lol. Im guessing Eddie is now nursing a rather large hangover and the prospect of unemployment this evening lol! I'll raise a glass to him!
[One (M7) General] Tetsumi06:
Be aware that the contract you're currently talking about does NOT allow tethering. If it isn't 'The One Plan' then you can't tether, at all, ever.
[One (M7) General] horsetastic:
I beg to differ as have tethered on my current non tethering contract without a peep from 3....but when you have decent broadband at home you don't really need to tether.....

Regardless if its possible to get all you can eat data for £27 a month that's amazing as the phone itself is worth about £20 a month alone!
[One (M7) General] CreativeNerdSam:
I had this cleared up as well - on the plan I am on I have been told tethering is not specified but as long as I am not downloading 10GB worth of film every night then I should be fine - all they will do is display a splash page reminding you that your phone is not suitable for tethering. I've gone all the way through my town and linked by current phone to all the hotspots so should I need internet im OK :)
[One (M7) General] mwatson:
I've always had great service from 3. Last year they gave me an sgs3 for free and kept my one plan at £25 which is sim only price, It should have been £34. All this because they mis quoted me a price. They even chucked in £10 of international call credit. 3 are the best I think. The network is very good too. Nothing like 10 years ago when they 1st launched.
[One (M7) General] Tetsumi06:
Had 2 phones. Primary on the One plan. I could happily tether on that one. On the backup (all you can eat data) download speed if I tried tethering was 0.0 bits per second.

No idea how they could tell the difference between me streaming movies to the phone and tethering for facebook but they could and blocked the tethering.
[One (M7) General] dai_griff:
Used the tether last night on the XBOX whilst away with work, worked a treat......I'm on the One Plan, still saving me £10 on a now redundant MyFy 3 Device :)
[One (M7) General] ste1164:
Im with three its a fantastic network. I have great coverage where I live and fantastic speeds 14mb/s down usually :)
[One (M7) General] Phil750123:
Im a new customer with 3, pre ordered my htc onthe 14th, received it on the 15th!

Dont understand how people arent getting them on 3??

The signal is much better than vodafone, however having been with them less than a week, i can why they

are crap with their customer service!

I phoned up to ask for exchange due to the gap at the top, passed various departments told i couldnt get one

because i didnt report it within 24 hours (i didnt notice it really) said i would be phoned back by a manager, was

left on the phone for ages while the guy added loads of notes, and that was 36 hours ago, still no call.

The gap isnt a problem really, i just think it might cause problems in the future, i can already see there is little grains of dirt/stuff

stuck in it.

I emailed yesterday and will be phoning them after work, im still within my first 7 working days so i can cancel at any point.

But 3 had the best deal for me, £34 all data 5000 txts and 500 mins and a free phone, cheaper than my htc sensation!
[One (M7) General] horsetastic:
Yes if I were you I'd be quoting the 14 day cooling off period and perhaps mention trading standards. If your product is not as described when you receive it or becomes damaged or faulty due to causes not of your doing then you can return it within 6 months.....Something like this anyway! At least I've done it with cars before when they've broken down after a while of having them but it's been outside the 3 month warranty period stated by the company, they still have to refund you thanks to trading standards!! And I'm sure it's not just limited to cars, it's a broad law for trading in general. So yeh just hit them with some gash like that and I'm sure they'll soon sort it.
[One (M7) General] Nekromantik:
Anyone who bought a One from Three on pay and go?

If you have then would you be able to check if its locked to Three?
[One (M7) General] Phil750123:
thanks,

i was waiting to talk to a manager who could actually do something, the sales rep were nice and polite and did explain that he couldn't

do anything but manager could.

Just annoyed me that they haven't phoned me back, great customer service. So just be warned if going to 3.
[One (M7) General] horsetastic:
Yes and they probably wont to be honest, I would be chasing it up...And, if it's costing you money to chase it up remind them of this fact!!!
[One (M7) General] horsetastic:
@CreativeNerdSam just sent you a PM.....

3 are telling me there's no way I can get the deal you have......they wont even reduce the contract from £34 by a pound!
[One (M7) General] CreativeNerdSam:
PM'd you back - just to keep this topic going to see if anyone else has managed to crack the 3 sales team, I rang them to confirm everything this morning after the alarm of the price via the forums. Everything is as explained and certainly £27 p/m
[One (M7) General] ant78:
have you received your phone from 3 yet?
[One (M7) General] onlinejobwork:
No to 3 signal problem at home and workplace had to get out of the house to get signal worse customer service ever
[One (M7) General] Phil750123:
i phoned up 3 last night to discuss my bill (as i paid £69 phone i was supposed to be getting it back but it didnt on my bill , apprently it will on my 2nd/3rd bill)

Anyway i spoke to guy who sorted out bill and said can you check my exchange request please, he went on hold for a bit filled in loads of stuff, and said yup i can get you that exchange for you sir.

So getting another one sent out on the 28th :)
[One (M7) General] horsetastic:
That's good news, glad they sorted it out for you. Though honestly they should have refunded the money sooner. Can't see how it takes maybe 3 months to refund it tbh! I bet it took less then 3 minutes for them to take it! lol!
[One (M7) General] Phil750123:
yer that what i said to them! so they are effectively not refunding me anything they are just giving me 2 months free.

Yup money came out as soon as i pre ordered it, so probably about 1 minute :P

I get the impression with 3 it is who you speak to , as whoever i was on the phone will from the billing department had more power than

the technical team!
[One (M7) General] horsetastic:
Yes I think this is true. For example if you speak to the UK based sales team they can give you different answers compared to the CS teams etc....Seems mad to me but ah well, soon as I figure out how to work my way around them all I'll let everyone know haha!

PS. @CreativeNerdSam....Sent you another PM, and cheers for your help so far!
[One (M7) General] horsetastic:
Sam have PM'd you back again. 3 not budging at all. Telling me my friend has given me the wrong details.....really don't know what's going on....
[One (M7) General] ant78:
i cancelled my pre order with them today and what a f`ing joke they are. Took me over 1h 30mins to cancel the order, pasted from one person to another, then when i got though to the right chap he pretended he couldn't hear me and hung up!!!! Glad i didnt go with them as they really seem a bunch of idiots.
[One (M7) General] horsetastic:
Very true man. Sick of them....but love the data.....what to do what to do! CPW maybe on a 3 contract.
[One (M7) General] Tetsumi06:
Avoid at all costs!

One Plan LOOKS amazing but, in reality, their 3G coverage struggles to teach 2G, download tested at 225k (4.9m on Orange tested without even getting out of my chair) and their CS is a joke.

Their latest ad campaign sums them up: their flogging a dead horse (that I would rather find in a burger)
[One (M7) General] soundb0y:
Does anyone know if they have any in stores yet? Want to make an order but am going to be traveling about all next week.
[One (M7) General] horsetastic:
Some people have had amazing speeds. I get about 4meg min on my old DHD with 3....

Edit. Just did a speedtest. 7500 down 4500 up.....pretty good for this old phone.....
[One (M7) General] CreativeNerdSam:
As i've mentioned I've personally never had issues with 3, perhaps an issue with billing/contract but that was rectified asap. Their download speeds are absolutely fine, living in Cornwall I expected the coverage to be sketchy, turns out that it was one of the best in the area. Guess different people have had different experiences.

WarHorse - i've checked, checked and checked again, Im on the correct plan and the information I gave you was certainly correct mate.
[One (M7) General] horsetastic:
I know man. They're being total assholes about it all. I know they're having me on but they think they can tell me whatever it seems.

I'll wait to see what happens with my complaint. See if that nudges them in to anything....
[One (M7) General] mancuk29:
Avoid at all cost ? here is a speed test on mobile at different locations (see pic re speed test) couple that with unlimited data and free 4g when it's released they are the best company out there

Three customer services are awesome I have just sorted an exchange as I have hissing when sorting a video. 5 mins on phone sorted new handset will be with me around 28th and they will do a door exchange.
[One (M7) General] ant78:
Glad you have had success with 3 But for your story there are 100 complaints!
[One (M7) General] mancuk29:
Oh im not saying they are perfect but they offer fantastic value for money if you use a lot of internet, the customer services are 1000 times better than they use to be and believe me I know as ive been with 3 since they started years ago.

I do know there is a lot of people who dont like them but perhaps I have been lucky
[One (M7) General] lol321:
The same could be said for every operator though, every one only really speaks about the negatives

I'm new the Three but all the experiences I have had to date have been positive, better than I have had from O2 and in the Past Voda
[One (M7) General] mancuk29:
yep agree , a lot of my friends have come from orange and vodaphone to 3 uk and never looked back
[One (M7) General] slannmage:
Everyone I know has switched to Three since the GS2 and never looked back either, they're the best if you want data usage. Also their 3G network is good, every other network has crap 3G performance and EE's 4G never really matches 3's DCHSPA+ in anything other than upload, which tbh whocares about that?

That said, the HTC One doesn't get free tethering with 3.
[One (M7) General] flyaway9000:
Has anyone heard anything from 3 yet?? Has anyone received there device from 3 yet?? :confused:
[One (M7) General] mancuk29:
Got my handset on Tuesday last week and now waiting for a replacement as I've got problems with the camera when shooting videos should be with me towards the end of the week
[One (M7) General] benny145:
Regarding delivery dates, I just rang about six stores in Central and South London to see if they had any spare ones knocking around and was told various things, that deliveries 'should' come in on Friday, and that people that pre-ordered 'in-store' would get them before people that pre-ordered on the web (not sure if that's true or not, opinions welcome, I was a web pre-order). Also one store told me definitely 'April' for delivery, nationally (at least for 3) which may make sense if they're not arriving till the end of the week and then being sent out over the holiday weekend.

So looks like no updated communications from HTC to 3 yet about final dates; all the staff were helpful though.
[One (M7) General] flyaway9000:
Thanks for that, I also ordered on the web and called them up they said I should get it one the 28th but I do think they will have them in stores the day before same thing happened when I pre ordered the htc sensation the stores got it earlier I gotta go into town on Wednesday so I'll have a look.
[One (M7) General] brainimpact:
If they send them out to customers 28th there's a chance of getting them Saturday if they are on next day delivery and they use someone like Royal Mail that work Saturdays
[One (M7) General] ant78:
Before i cancelled my pre order with 3 i was told the phone would be delivered on the 28th, the phone would be dispatched on the 27th ready for the 28th
[One (M7) General] CreativeNerdSam:
I spoke to 3 around 5pm today and they have confirmed that they will be sent out on the 27th for delivery on the 28th. They confirmed that the distribution is already in place for stores.
[One (M7) General] nk7600:
Too be fair, you get this with most companies anyway lol. Its cuss there targetted on saves & don't want to take the hit and release the call. They shouldn't do it but sometimes, you can't trace the adviser as they wouldn't have accessed the account.
[One (M7) General] FortKnox:
Well I just rung my local three store to find out any updates on my order and there saying stock is expected on the 29th March.
[One (M7) General] ant78:
Thats a bank holiday, so they wont be posted out for thursday then.Looks like next week ?
[One (M7) General] FortKnox:
My phone was ordered instore. Perhaps web orders will get shipped sooner?
[One (M7) General] benny145:
Just read the 3UK Blog, one of the Mods has posted that they have the silver version in stock and they will be sent out for Thursday; also checked with Customer Services this afternoon and everything on target for delivery Thursday still; so everything looking good.
[One (M7) General] oawalker:
What delivery courier do they use ?
[One (M7) General] mancuk29:
Dpd you will get q text in the morning and they give you a 1hr slot

Just been into the the trafford centre store and showed two potential customers the phone ad there was no display model

Guess what they are getting :) told the guy in the store I want the commission

Thursday for my replacement can't come quick enough as I want to test the video with no hiss

Just hope everything else is as perfect as my current htc one .... can't beat 3 for customer services quick phone call on Monday handset with door exchange on Thursday
[One (M7) General] Phil750123:
3 use dpd to deliver.

If you phone 3 up on the morning they will give you an estimated time,

last time for me they said between 2.30 and 3.30, it arrived at pretty much 3 on the dot.
[One (M7) General] jah:
Well i hope you peeps who ordered from 3 get your phones on Thursday - it is a cracking phone :) And then you'll have the Easter break to play with it.
[One (M7) General] MrKaon:
Guys If I order it online this Friday when do you think I will get it :confused: considering Easter holiday.
[One (M7) General] soundb0y:
This is so frustrating, every 3 store I have called have been totally clueless.

Im really trying to find out if they are likely to have stock in store next week as im going to be travelling a lot so cant be sat at home waiting for a delivery.

Ive heard everything from, next few days, end of the month, first week of april, mid april etc etc, and some serious misinformation such as they will only be getting the 16gb models in first, the white versions will be in first, yes it has an sd slot etc etc.

How are people in these shops so clueless about the phones they sell??
[One (M7) General] ChazyChaz:
try call to london , streatham store , i think they have them in stock
[One (M7) General] soundb0y:
Dammit Ive just come back from London yesterday and won't be back for a couple of weeks. Ideally looking Bristol or Hereford way over the next week.
[One (M7) General] ChazyChaz:
if you not worry :) can buy for you :P
[One (M7) General] soundb0y:
Ha sure yeah let me just Western Union you £600 ;)
[One (M7) General] ChazyChaz:
hahaha right , always can do selling on ebay :)
[One (M7) General] flyaway9000:
Just went to the 3 store in luton and they have the htc one on display I played around with it an OMG!! its Amazing the screen is gorgeous :D

I asked the guy if they had them in stock an he said will have them in stock tomorrow. I dont know weather to believe him or not lol mine should be delivered tomorrow tho
[One (M7) General] NewHopee:
I'm unable to contact 3 CS today due to work schedule.

However, I was informed that I would receive an email today in regards to my delivery which is due tomorrow.

Has anybody else (who's expecting delivery tomorrow) received an email update?

Have there been further delays?

Thanks
[One (M7) General] mancuk29:
Spoke to 3 customer services re my replacement handset it will be dispatched today for delivery tomorrow so looks like 3 have got more handsets. Website for silver also showing tomorrow for delivery
[One (M7) General] flyaway9000:
I have not received an email yet, but when I spoke to the guy in the store he sounded very confident that I will receive the one tomorrow.
[One (M7) General] NewHopee:
Thank you
[One (M7) General] Restless:
I'm a new customer to Three and wasn't expecting to get one so quickly as i had heard a lot about issues in stock and production of them. Sales team called me on Thursday regarding a "Special Offer", ordered there and then and it was dispatched Friday and received Monday.. he mentioned no issues with stock at the time. I have the Silver version, which i have heard is more freely available, but still no back orders or waiting period at all.. seems weird after looking at this thread that others are having such problems..
[One (M7) General] CreativeNerdSam:
Yup,

Just to re-iterate what everyone else is stating. Speaking to the 3 Support team they have advised (I purchased over phone) that tomorrow I shall receive a text with a Consignment Number for the parcel after which I shall receive a second text with a 1 Hour Timed slot for delivery. He was very confident that it will indeed be delivered tomorrow.
[One (M7) General] soundb0y:
Luckily I have the day off tomorrow so will trapes round as many local stores as I can trying to find one!
[One (M7) General] MrKaon:
I've ordered it today, will be delivered tomorrow :)
[One (M7) General] WESBAR:
Have you had an email confirmation yet regarding shipping yet? I ordered mine on Monday and have heard nothing since the order acknowledgement.
[One (M7) General] flyaway9000:
I've just got a text from 3 saying my parcel will be with me tomorrow by DPD!! :victory:
[One (M7) General] WESBAR:
cool. when did you order?
[One (M7) General] CreativeNerdSam:
Guys,

Just received a text from 3

"Your 3 parcel [parcelnumberhere] will be delivered on 28th Mar by DPD. To rearrange ...."

Sam
[One (M7) General] flyaway9000:
I ordered on the 21st thursday, hope you all get it soon!!
[One (M7) General] ant78:
Wft , I have just got a message too saying my parcel will be here tomorrow BUT I cancelled my order 4 days ago
[One (M7) General] CreativeNerdSam:
Wooo free phone lol!
[One (M7) General] marmankites:
I just ordered a One with them today , moving from Vodafone to the one plan. £63 cash back on TCB
[One (M7) General] MrKaon:
Haven't received any delivery notification yet finger cross should get it by tomorrow :rolleyes:

Edit:

I have a notification now for tomorrow's delivery.
[One (M7) General] horsetastic:
Is this through 3 directly?
[One (M7) General] rovex:
I got confirmation as well, mine is a replacement though for my badly built One that i rejected. I think the Ones they sent out 2 weeks ago should never have been sent at all.
[One (M7) General] spowney:
No email or text for me yet :S

Ordered Silver last thursday.

(Not like I'm at home to collect it anyway, but I was hoping to pick it up at the local depot on Saturday).

Does anyone with experience with DPD know if you can reschedule the first or get a second delivery on a saturday for free?
[One (M7) General] MrKaon:
Ok

I've got the text saying phone will be delivered between 11:01-12:01 :cowboy:
[One (M7) General] brainimpact:
three just tweeted
[One (M7) General] rovex:
Mine is out for delivery now, due 09.28 to 10.28 :victory:
[One (M7) General] CreativeNerdSam:
Cool, not getting mine till 3:45 today apparently...humph!
[One (M7) General] horsetastic:
Man this is good news. Part of me thought that 3 would totally **** this up! But hey what do you know....They've even updated the website to say any ordered today will be delivered by Tuesday so good stuff indeed. Stock is definitely coming in. Shame about the hold up on the Black one though.....
[One (M7) General] rovex:
I was getting a bit nervous. I didnt get my dispatch notification until about 8pm yesterday. It wouldn't be the first time ive had a phone simply not turn up with no warning. It happened to me with the HD2 launch, SGS2 launch, and not forgetting the blue SGS3 delay..

---------- Post added at 10:23 AM ---------- Previous post was at 10:01 AM ----------

Well it here. It still has some build quality issues. The plastic on the sides is still not a totally perfect fit, but its better than my previous one.
[One (M7) General] Phil750123:
when i got my first htc one, on the 15th march, i had no dispatch email or text or anything, so if you havent got one ring up their

customer services and they will give you an hour slot its being delivered (if it has been dispatched that is)

my exchange one is coming today from 11.45-12.45
[One (M7) General] spowney:
Thinking about it more, I'm not surprised I haven't got a text. I'm pretty sure I looked at the box asking for a mobile number, perplexed as to why they would be asking that if I'm ordering a phone...

My fault.
[One (M7) General] MrKaon:
I've got it guys :fingers-crossed:
[One (M7) General] flyaway9000:
I have it too, but theres a scratch on mine do you think If I take it to the store they will exchange it for me? :confused:
[One (M7) General] mancuk29:
I got call of three this morning at 0830 which isn't good as I'm on nights to say my replacement won't be here today because they have screwed up and not put anything with the bag to allow for step exchange so they have cancelled delivery.

Grrr don't know when I'll get my replacement my current one works fine bar hissing on the video camera so still have one to use but annoyed anyway..

Good luck to everyone who gets theirs today you will love it
[One (M7) General] Brac20:
I know some stores have stock so they might do. Best to ring the store directly first though.
[One (M7) General] mancuk29:
I was waiting do for a replacement but they cocked up now waiting for a call to confirm when mine will arrive
[One (M7) General] ChazyChaz:
any branding or simlock from 3 ?
[One (M7) General] rovex:
There isnt too much rubbish in the ROM either, a bit, but most can be disabled. The headphones that come with it look cheap, but actually sound pretty decent. I suspect they are Beats headphones in a cheaper housing.
[One (M7) General] mancuk29:
Confirm very little branding, just the opening boot screen for a few seconds and a few programs which can be deleted via uninstall even my 3 isn't installed

3 seem to have stopped putting a load of crap on their handsets ,....

The headphones as the above op says are fantastic .....