[Xperia Z General] Bigmille:
To anyone reading this post:

PLEASE DON NOT BUY THE XPERIA Z FROM SONY ONLINE UK!

Below was my experience of dealing with Sony after sell support.

The beginning:

I brought the Z with free headphones on launch day (28/Feb) via Sony Online UK.

The phone and headphone arrived next day (01/Mar). However, over the weekend I noticed the gap between the screen and bezel on the left hand side is much larger than the right hand side. In fact, after couple days of use, there is already large amount of dust built up in the gap.

I phoned Sony on Monday morning, the rep advised me to visit a local Sony store to confirm the phone is faulty, which I did during lunch time. The store rep compared my Z to another and said my is not normal but he cannot exchange it as I brought it from Sony Online store. I then phoned Sony again in the afternoon to arrange the phone to be exchanged.

The phone was picked up by DHL and delivered to Sony warehouse the next day (06/Mar) according to DHL online tracking.

Where trouble began:

I did not receive any communication from Sony after the phone was picked up, so after a week I phoned Sony again on 13/03. The rep told me a new phone is been processed and should be with me soon.

The after sell from Hell:

I phone Sony again today to check on the progress, and was told by another rep that the phone was in fact been repaired, and they are waiting for parts from Japan. There will be 1 to 2 weeks delay before I can get my phone back. I told her I asked my phone to be exchanged not repaired, also the under UK law, the phone should be replace as it is in 28 days purchase window. After holding for over 10 minutes for her to speak to the online team, she told the best they can do is once my phone gets back to me, I can then request to exchange with a new phone.

Needless to say I was not happy to wait until next month to have a new phone I paid over £500 for, I asked for a full refund and was transferred to another rep. I told the story of only used the Z for 3 days and don’t want to wait until next month to use the phone again, so I would like a refund. He told me I had 14 days to request for a refund and the deadline was yesterday. After 30 minutes try to get through to him the phone was in their hands 9 out of the 14 days and they messed up a simply exchange on a faulty phone. He agreed to give me a refund for the phone. However, the refund will not include the delivery cost I paid; I have to wait for the phone to be repaired and get back to me and have to pay the cost of sending the phone/headphones back to them.

In the end:

So after 4 days of owning a phone with manufacture defect, I will have to wait a month to get my money back and loss £50 in the process, never mind that I’ve already brought a Sony charge dock, Spigen slim glass screen cover and a case. In total I’m looking at £100 wasted.

This is my fist Sony phone, after this experience, it will be my last Sony product. Also I will recommend anyone to stay away from any Sony products from now on. Like most people here on XDA forum, we get lots of family members and friends asking us for buying advice on phones and electronics as we are consider geeks amount them. I’m aim to do as much damage to Sony as I personally can by steer people away from anything with a Sony logo on it.

I wish every Z owner best of luck with their phones and not have to dealing with Sony after sell support.

I will try to pick up a HTC One over the next few days, even if I dislike its navigation buttons, Sense 5 and lack of micro sd slot.