yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Bebida:
I was just told no idea! If it wasn't for my discount I would be dealing with p4u right now due to there shipping connections I think they are the safest bet!
[One (M7) General] compact_bijou:
Ya think? I'm suspicious, too. Ring up, order it, no bother, turns up when it's supposed to?

Naaah.

I called back, asked for a tracking number, the Philippine? call handler hung up.

I called back, got through to a Scottish call handler who put me through to Customer Connect for a tracking number.

No tracking number because no stock in the warehouse.

An entry onto the computer system's Inappropriate Call Log has been made about the fact that I was lied to.

I'm escalating the matter for a discount/compo.
[One (M7) General] johnbrighton:
Same - I am getting a good deal......but think it might be worth trying elsewhere....problem is I won't get such a good 18 month deal - really don't want 2 year contract.

I just wish they would be straight with us and tell us whats going on - you can tell when you call that they are fed up with us calling - i spoke to an Australian guy that I spoke to 2 weeks ago - he just keep saying things like we should be getting it next week or whatever - the really should know!
[One (M7) General] Bebida:
Should do a sweepstake on the stock update text I reckon 12.58 today!
[One (M7) General] FUNKIT247:
I will go for 12.15 pm

Saying that I did send an email to the "T-Mobile" hierarchy on Saturday detailing all the issues I have been getting in relation to this upgrade and I actually got a response yesterday say that they are looking into this.

So who knows :cowboy:
[One (M7) General] compact_bijou:
No stock as delivery to t-mobile has been pushed back to the 30th of March 'at least'

Customers "will not get their phones until April"
[One (M7) General] johnbrighton:
I reckon 12:37
[One (M7) General] FUNKIT247:
Ohh well I guess I was wrong 12.15 & no text :p
[One (M7) General] flathunt:
13:44, weighed in.

View attachment 1814199
[One (M7) General] FUNKIT247:
I finally got mine at 3.40pm !!!
[One (M7) General] johnbrighton:
When did u order? Who from?

Did they tell u you weren't getting it yet?
[One (M7) General] Bebida:
Think he meant the stock text dude
[One (M7) General] compact_bijou:
Definitely NO stock until 'week ending the 30th' according to a manager at t-mobile who's just called me,

cash compensated me, given me free delivery and apologised.

No phone for me until the first week in April unless stock arrives ahead of the new advised schedule.
[One (M7) General] johnbrighton:
Ha! I was at work and got really excited! Doh!
[One (M7) General] Nokiacrazi:
I could have pre-ordered. I didn't as the girl I spoke to in the T-Mobile (EE) store said that there shouldn't be any problems with stock at all :|

Any way, I will pop in to the store at some point this week to sort my contract out and see what the score is with HTC One availability.
[One (M7) General] zidane2k3:
Phones from EE/T-mobile/Orange pre-ordered before the 20th roughly (Subject to stock), should be dispatched and sent out for the 22nd, phones that are pre-ordered after this will be delivered for around the 2nd of April. Subject to stock. Device is going though testing right now, I assume around the 4G network and connection capability.

Hope this helps.

^Posted this in another thread, thought it fit in here.
[One (M7) General] flathunt:
I'll believe that when I see it, and, going by T-Mobile's track record, I probably won't even believe it then.
[One (M7) General] Palla71:
http://www.phonearena.com/news/Merr...e-released-in-four-markets-this-month_id40973
[One (M7) General] compact_bijou:
Agreed. T-mobile use UK Mail's next day service.

UK Mail will text a recipient to ensure the offered delivery slot is agreeable.

No text by Thursday 3pm, no phone on Friday.
[One (M7) General] FUNKIT247:
Funny enough I had a call today from T - Mobile after I complained.

I was told my phone would be allocated for next day delivery today but it could take 3 to 4 days to be delivered.

Make from that what you may :confused:

Hopefully I should get my phone before the end of the week
[One (M7) General] johnbrighton:
Hmmmm.....do let us know if you get a txt from UK Mail in the morning!
[One (M7) General] FUNKIT247:
Hummm indeed ... No text yet.
[One (M7) General] johnbrighton:
Did you complain to the upgrades dept? I think I'm going to call and ask for a manager.

I don't understand why they can't see that just being up front with us and communicating proper information would be much better than the way they have treated us.

I've been told so many different stories - the guy I spoke with yesterday was agitated by my polite call, and when I pointed out that I had already paid for the phone he told e I hadn't! I had to tell him that they had taken the money the moment they took my order on the 2nd March, when they told me i 'may well get my phone sooner than the 15th...'!
[One (M7) General] FUNKIT247:
I actually went higher & managed to get a response.

The strange thing is the Upgrades department told me they have the phone & it will be dispatched within 3 to 4 days & an email I got later from the ee exec's office seemed to imply otherwise.

You could not make it up.

Watch this space.
[One (M7) General] compact_bijou:
You don't have to make it up, the call centre drones do that for you :D

"Definitely NO stock until 'week ending the 30th' according to a manager at t-mobile who's just called me,

cash compensated me, given me free delivery and apologised.

No phone for me until the first week in April unless stock arrives ahead of the new advised schedule."

Is what I said on Monday. Nothing has changed.

I'm not holding my breath but I'm keeping an ear on my phone for a text from UK Mail.
[One (M7) General] combat goofwing:
anyone wanting to speak to some one in t mobile uk not in an overseas call center then ask to speak to the loyalty team,if this fails tell them to put you through to cancelltions and you will get to speak to some who can move things on
[One (M7) General] zidane2k3:
Worst thing you could do.

They can't help you anymore than anyone else. People in loyalty and cancellations work on a conversion target and you'll just cause more aggravation for staff who have no control over when you get it.

If you kindly ring CS and ask them to check the order, you may now see your order has been picked which means it should be dispatched today or tomorrow. But you need yo check first.
[One (M7) General] FUNKIT247:
Well had an update from the T-Mobile exec office.

They dont have any phone's ......... Its all down to HTC pushing back the release date.

As for when they are available they are unable to give me a date.

On the plus side I have a direct contact name & number so will update you guys when I hear anything.
[One (M7) General] riz157:
There is no point in ringing up TMobile as they won't have it in stock before the 29th, I've mentally accepted delivery date will be around the 2nd April. Not long now guys.
[One (M7) General] coolbeans252:
I have just phoned T-Mobile and basically been told that my handset will be delivered by this Friday (22nd) via UKMail.

When I asked for a tracking number she said there is currently no tracking number showing up on her system, but that she will look into it and text me my tracking number sometime today.

Heres hoping!
[One (M7) General] compact_bijou:
There is no tracking number because the order (if it exists of course) is still open.

The order is still open because there is no stock.

When there is stock the order will be closed and there will be a tracking number.

Until then, keep hoping and don't believe everything 1st line call handlers tell you ;)
[One (M7) General] riz157:
I think she is having a laugh.
[One (M7) General] flathunt:
I think they are just having a giggle now, I called earlier and the guy at the other end told me that not only is my phone on its way but that it's being escorted by an Apache gunship and that Katherine Jenkins will personally hand it over before offering to (and I quote) open herself totally to me. Still, you never know, it's no more or less fanciful than any of their other stories.
[One (M7) General] riz157:
Lol

---------- Post added at 04:58 PM ---------- Previous post was at 04:56 PM ----------

Guess what peeps HTC one black is coming soon!!!!!!
[One (M7) General] compact_bijou:
They just told me a pink unicorn is flying over my house at 6pm tonight to crap a purple HTC One down my chimbley pot.
[One (M7) General] TopLoader1977:
Just had msg mine will be arriving tomorrow via UK mail
[One (M7) General] riz157:
Ha ha

---------- Post added at 05:15 PM ---------- Previous post was at 05:14 PM ----------

Lol. Good one best one so far.
[One (M7) General] TopLoader1977:
Knew you'd be negative check tomorrow then buddy
[One (M7) General] johnbrighton:
I've also just been told my phone will be with me tomorrow - apparently I can expect my tracking number in a couple of hours. She did seem to go to some effort to help me. She said that there were a few people complaining about this and that they had only received their stock yesterday.

I'm quietly hopeful as I was talking to the disconnections dept. and she promised me that she was telling the truth!

Well, if she isn't telling the truth, I will be wanting cash compensation for wasting yet another day thinking my phone would come!

Sigh...... :cyclops:
[One (M7) General] TopLoader1977:
Just posted to inform T-Mobile have them in stock
[One (M7) General] johnbrighton:
Didn't realize you had a tracking number! This is good!

EDIT: I have just received a tracking number as well! At last!!!!!!!
[One (M7) General] compact_bijou:
So when did you order yours?
[One (M7) General] johnbrighton:
2nd March

EDIT: just had txt from UKMail confirming delivery between 8.30 and 12.30 tomorrow!
[One (M7) General] FUNKIT247:
Well this is a new development.

Keep us posted guys
[One (M7) General] Bebida:
I wouldn't rely on that timeframe too much the slot goes up to 6pm good to here tho mate
[One (M7) General] johnbrighton:
I know.....i'm just glad it's on it's way at last!
[One (M7) General] riz157:
I literally just spoke to them and its out of stock awaiting stock end of the month.

Maybe it's out of stock now and you were one of the few lucky ones to get it.
[One (M7) General] johnbrighton:
When did you order?

Maybe they are fulfilling the ones who are complaining first!
[One (M7) General] compact_bijou:
I've complained, been cash compensated, had a bill wiped clean and I'm getting the phone for a lot less than any of the offers state.

They will send it out when they send it out, probably in date order. I can wait. >shrugs<
[One (M7) General] skribbledot:
its coming!

I've just gotten a text through from UK mail re. delivery tomorrow morning and contemporaneous messages from T-Mobile about the change to my plan (as part of upgrade)!
[One (M7) General] Jammie25:
I was told 25th when i went into the store :(

Proberly wont get my phone till the 3rd!
[One (M7) General] FUNKIT247:
Any more news gents ?
[One (M7) General] matthewb66:
Ordered on 5th March from T-Mobile online.

Was notified yesterday that HTC One would be delivered today, and delivery attempted at 09:12 but I was not in. Hopefully they will retry tomorrow.

On a side note - the UKMail delivery process used by T-Mobile is very frustrating.

They texted me at 18:41 yesterday to say that delivery would be between 09:00 and 13:00; I knew I could not be at home then but telephone helpdesk closes at 19:00 and did not answer my call after 10 minutes (calling from abroad!).

The online portal does not allow you to reschedule until they have attempted 2 deliveries on sequential days.

It seems that they like to waste their time delivering to people who are out ...
[One (M7) General] johnbrighton:
My text says 'To Reschedule Text 1 for Fri, 2 for Mon, 3 for Tue'

Still waiting with baited breath for mine to arrive this morning!

EDIT: it's just arrived! - will let you know if I find anything that EE have done to it!
[One (M7) General] flathunt:
Hmm, nothing from UKMail or anyone here, so I called up and a very helpful lady gave me a tracking number, it seems they were sent out yesterday and in my case Royal Mail is sitting on it:
[One (M7) General] jutley:
Got mine from phones4u instead free phone as well
[One (M7) General] flathunt:
So not from T-Mobile then?
[One (M7) General] coolbeans252:
Finally got mine today from T-mobile delivered by UKMail
[One (M7) General] riz157:
I'm getting conflicting info from T-Mobile re colour available some saying silver only others saying both colours available in pre order. Anyone have any further info?
[One (M7) General] jutley:
I upgraded my current t-mobile contract t-mobile wanted to charge me £69.99 for the handset phones4u gave me so much more.
[One (M7) General] Maeldor:
I pre-ordered on 2013-03-17 and have not heard any word about stock yet. I'm a bit dismayed to see so many people (not just T-Mobile customers) already have this phone when I had read everywhere that the release date in the UK was pushed back to the 29th! Was that just bollocks then?

And T-Mobile's support site is very annoying at the moment as they are updating their email support, so you can't email them. Typical that my entire 26 months with them I've never needed to email them until now. They don't bother making this evident either, it was only after I managed to find their email page through Google and send them one that I got a reply telling me.

I might ring them in a few days if I still haven't had any word.

Anyone ordered around the 17th like me and had any word?
[One (M7) General] johnbrighton:
T-Mobile UK

Got mine at 1pm today - all good. Silver - even tho I ordered black (on the 2nd March)

I have no gaps anywhere - only thing i noticed is the very slight overhang at the bottom of the phone as others have mentioned.

LOVE it so far....it's beautiful - very fast, load, and the screen looks amazing! The few photos i've taken are good tho not played with it properly.

No sign of any branding in software - not even any t-mobile apps. Will check to see if phone is locked as soon as I can.

Great phone! :good:
[One (M7) General] FUNKIT247:
Nice one.

I keep on glancing at my phone to see if I get a text from T-Mobile.

Eveytime I get a text & its not from T-Mobile or UkMail a little piece of me dies :crying:
[One (M7) General] Maeldor:
Just had an email today asking to ring them, so I did. They needed my card details to process the payment for the phone. All done now, got email confirmation that it's on its way, and they say I should receive it by Tuesday! :D
[One (M7) General] FUNKIT247:
Guys

Those of you who have your phones or have had contact from T Mobile are you new customers or upgrading ?
[One (M7) General] Maeldor:
I'm upgrading for a second 24 month contract. I'm on their old Pay monthly 10 (24 months) contract at £10.58 per month that provides 100 minutes, 100 texts (made unlimited by a free Unlimited Text booster), and, if I remember rightly, about 2 GB of data. I did have to pay £339.99 for the phone, but I feel that's worth it as I'm only paying £593.93 over the 24 months. I can't see they do a comparable deal for new customers anymore, unfortunately :(
[One (M7) General] FUNKIT247:
That would make sense.

Your a high value customer.

I am upgrading to but I am on the the old friends and family discount upgrading to the pay monthly 46 plan over 18 months.

Oh well hopefully I will get my hands on this sometime this week.
[One (M7) General] Jammie25:
Well still nothing! today was the day the woman in the EE store said they were getting them in but still no phone call!

Im putting in my head the 3rd or 4th of april because i dont see them getting them in stock this week!

Anybody any more news?
[One (M7) General] Bebida:
Just got confirmation today that mine will be out for tomorrow (rearranged for Wednesday) from EE tho, not tmob, friend ordered 5 days after me on EE aswel they still dont know when his will arrive. Mine was processed on the 4th and is silver.
[One (M7) General] _JM_:
Has anyone ordered theirs from MobilePhonesDirect?
[One (M7) General] silas184:
Guilty as charged.

Ordered Feb 25th HTC One Silver with 1000mins,unlimited texts, unlimited? data

Chased them again this morning, best outlook was receiving them either Tues 5th, or Weds 6th.

unless miracles happen!
[One (M7) General] _JM_:
I ordered on the 17th of march, hopefully we wont be waiting for too long:)
[One (M7) General] silas184:
Latest email this morning from Mobile Phones Direct (Pre-Order Feb 25 for HTC One (Silver) and T Mobile Sim)

These handsets are due in stock on Tuesday the 2nd of April 2013. Deliveries will then take place the following day, Wednesday 3rd April 2013.

If you require any further assistance, please do advise.

Thanks & All The Best,
[One (M7) General] FUNKIT247:
I got mine at 12.07pm Today :crying:
[One (M7) General] compact_bijou:
I had a text today at 8:40am from someone who works for t-mobile, no stock showing, will keep checking and let me know when they show stock.

Won't be until next week, probably, and those people last week who were claiming to have had deliveries direct from t-mobile were unsophisticated trolls. Liars.
[One (M7) General] FUNKIT247:
I dont get why people do that.

Anyway thanks for the update. I was told today they are in testing & might be sent out the end of the week.
[One (M7) General] compact_bijou:
Tw@ts?

Quote "we are expecting some stock coming in but it's bank holiday so don't bank on it"

You have to laugh. It's only a phone.
[One (M7) General] FUNKIT247:
LOL ...... True but my current phone is on its last legs. I so need to upgrade.

At least I wont have to do this again for another 18 months ;)
[One (M7) General] Jammie25:
Was told the 7th or 9th of April in the store today!

They dont have a clue when there getting any stock in!
[One (M7) General] Bebida:
There was a small amount of stock in leading upto the 22nd this was dispatched over the 3 brands for people ordering before the 14th the stock is probably not enough for all so will come in in drips. Big stick intake likely to be 29th but will need testing
[One (M7) General] johnbrighton:
This is true.....I got mine from T-Mobile last week but I did order my upgrade on the 2nd March.

I hated waiting......but I can assure you it's well worth the wait! Brilliant, beautiful device. Nothing is 100% perfect....which would be boring and make people stop developing imaginative software and roms for our devices.

This phone is a winner.....don't give up waiting....you will NOT be sorry :cool:
[One (M7) General] Maeldor:
Well, T-Mobile messed up. I got a text from them today saying, "Hi from T-Mobile. Just to let you know we haven't forgotten about your new HTC. We'll be in touch soon to let you know when it's on the way. Thanks for your patience". This confused me because I had already been told it had been sent and I should receive it today. Well, nothing arrived, so I rang them. Apparently, I shouldn't have been told I'd get it today at all because it's a pre-order and it's not released till the 30th (I believe that's wrong as I know it to actually be the 29th). I should get it on the 1st, but as it's a bank holiday, it's more likely to be the 2nd (a Tuesday; perhaps the first advisor had meant this instead). They've even charged me for it already, which I would have only expected upon dispatching.

So I've got another week till I get my phone. Disappointing, but I'm glad I know what's going on and when I should expect it. Think yourselves very lucky if you've already got it!
[One (M7) General] compact_bijou:
T-Mobile's HTC One webpage has changed status from "pre-order" to "select this phone"

http://www.t-mobile.co.uk/shop/pay-monthly/htc-one/
[One (M7) General] Adam182:
Hopefully this is good news for us on the pre-order list, anyone got a notification of despatch yet?

- Adam
[One (M7) General] FUNKIT247:
That is good news " I think " it might be worth contacting T-Mobile again
[One (M7) General] Jammie25:
If i order online today you think i`ll get one sent for next week?

edit: I have just placed a order online with t-mobile the woman on the live chat said they had them in stock now and I would get it next Wednesday! :)

I now have 3 pre-orders of this phone I hope t-mobile can get it to me!
[One (M7) General] FUNKIT247:
Yes i had a convo on live chat & was told they are in stock.

When i called T mobile i was told as soon as it was available it would be sent out ???

I don't get it.
[One (M7) General] Adam182:
How come you've pre-ordered 3? you going to return the ones that dont arrive first?

- Adam
[One (M7) General] compact_bijou:
I'm pretty certain that back orders get filled by order number so if there are 1000 units

in batch 1 and you are order number 1004 your shipment will be number 4 in batch 2.

Won't be long and the wait will be worth it :good:
[One (M7) General] Tejstar:
Ordered this as a T-Mobile upgrade on Monday. Will get 500 mins, unlimited texts, unlimited data for £22 per month on a 24-month contract and £60 up-front for the phone.

Not heard a peep from T-Mob since ordering so will have to give them a call now that the web status has changed.
[One (M7) General] Adam182:
Hey Tejstar i got a similar upgrade deal last week, they originally wanted £26 a month and £220 for the phone so i got on the blower and got it down to £69 for the phone and £21.50 a month for 1000mins unlimited text and unlimited data. I think were both got awesome deals.

- Adam
[One (M7) General] Tejstar:
That is a great deal. This contract is for my wife who never uses more than 100 mins so should be fine for me.

I only managed to get this price once I'd asked for my PAC code and then got a call back a few hours later offering this. Pleased with the unlimited data and price point, I don't think I've seen any other current deal that matches this.

I just spoke to T-Mobile and they said the handset should be dispatched in the next day or two - therefore I'll probably most likely receive it on Tuesday/Wednesday now.
[One (M7) General] Adam182:
Asking for the PAC code was going to be my method of attack but I didn't need to in the end! I dont care for minutes much either as i hardly ever use them.

Hopefully we will have our handsets by mid next week then. I can live with that, thanks for the info!

- Adam
[One (M7) General] FUNKIT247:
Well I finally got hold of my contact & was told that my order was processed & because of the Bank Holiday I should receive it Tuesday morning.

Thinking about it I should of asked for tracking details !!!!

Ohh well fingers crossed.
[One (M7) General] Jammie25:
I have a pre-order with CPW on t-mobile I have contacted them a they don`t seem to know when there getting stock in I pre-ordered this on the 12th!

I also went into the EE store and pre-ordered one there but the guy said the 7th or 9th!

So i went online today and ordered it direct from t-mobile website after seeing that it was in stock

I think i will stick with the one from t-mob website because I have taken out insurance aswell and cancel the other 2 just waiting to pass the credit check but I got a e-mail saying my phone was on its way! no tracking yet! hope it comes on saturday but proberly be tue or wed :)
[One (M7) General] Adam182:
Is this for the phone you just ordered direct from T-Mobile?

- Adam
[One (M7) General] Jammie25:
Yes got an e-mail about 11.30am yesterday saying my phone was on its way but when I put the order number in UK mail they still don`t have it so proberly be next week!

They have taken £69.99 out my account already so do you think I have passed the credit check and can cancel my other pre-orders?

Edit: Phoned t-mobile today the woman said its a pre-order! She said my order has went through but could not give me any tracking info or a delivery date! she seemed pissed off mabye because shes working on a bank holiday! not a good start to my new contract hope they are better than this when i join. getting fed up with this everyone else getting there phone but me! this is my first proper smartphone im on galaxy s at the moment and before that I was on a 10 quid nokia phone for years!
[One (M7) General] Maeldor:
What number did you put where? I haven't been given any indication of a tracking number or dispatch info :(