yashsingh1/xdaforums huggingface dataset:
[One (M7) General] Ashalak:
I've not heard a dickie bird since I swapped from Black to Silver yesterday when I was told that it should be shipping on tomorrow or for delivery tomorrow.. That said I haven't been ringing up asking where it is either, you guys mustn't have much else better to do! ;)

I'll see what happens tomorrow and if nothing turns up I'll give em' a call and see if they can give me any info, assuming I've not been sent an E-Mail in between time. I must admit the lack of communication is the biggest gripe I've had so far and Dialaphone where definitely better in that respect, despite them being the same bloody company! Apart from that though they've been pretty good so far.
[One (M7) General] michal87:
Just checked the Royal Mail website. It says: We can confirm that this item was delivered before the guaranteed time. I should get the phone tomorrow. yaaaaay :D
[One (M7) General] jonstatt:
WAS delivered? That's the message you get after it has already been delivered.
[One (M7) General] craftycarper1:
Surely you mean WILL BE?....:laugh::laugh:
[One (M7) General] manook:
Get in. Just got my despatch confirmation from Phones4U.

Ordered black on 19/02/13 - changed to silver this morning.

Sim Free
[One (M7) General] riz157:
thats good I swapped over yesterday still awaiting dispatch confirmation email though but customer services just informed me it's been dispatched 0100% so will have it tomorrow.
[One (M7) General] Palla71:
P4u is going to put in place one of the biggest scam in history... :p
[One (M7) General] Negri Electronics:
Sorry

We are always sad to hear of sites such as P4U misleading customers and not providing pertinent information.

More sites need to offer transparency to their customers. A few bad sites may taint the entire experience for the customer. These customers will run to their carrier to buy new devices. This is not ideal.

The HTC One has been delayed to the UK. We know this and we are located in the US. We proactively offered this information to our customers days ago. Certainly some of you may receive your devices on time, but convincing the rest of you that its "coming soon" so you keep your pre-order isn't the proper way to conduct business.

It's not right. If something isn't said, nothing will change.

We aren't here to convince you that all other sites are bad. That's illogical to assume this. But we are here to tell you that you can and should demand answers. If there isn't an answer available, they need to find and disclose it. Demand more from your source and remain loyal to the ones that fulfill your informational and product needs.

Just some advice from one of the hardest working companies in the industry.

- Negri Electronics
[One (M7) General] Bilhouse:
Same here. Just rang up and they said that its been dispatched earlier today and it will be with me tomorrow. Just waiting for the dispatch email to come later today.
[One (M7) General] mstrflsh:
Just confirmed dispatch over the phone of my handset with Phones4U, here's hoping it arrives in the morning!
[One (M7) General] jonstatt:
Were they able to give you any tracking info? I got told the same thing but they couldn't tell me who/how it was sent. They said they could request the tracking info but it can take up to 24 hours!
[One (M7) General] riz157:
Agreed P4U haven't handled this very well in fact very poorly having said that they have promised to deliver for some customers who pre ordered. Lot of the hype has been created within this forum by xda members, me included so we can't blame P4U for that.

We also can't blame P4U if HTC had some hiccups delivering. The question is what information did P4U in relation to how much stock was being delivered etc have and how much of that info was shared with the customer?

Why were T-mobile customer orders not fulfilled and why weren't they informed earlier?

Respective people should demand answers who have been affected by this

fair is fair but this can only be done if its done as a group rather then individuals?

Is anyone that bothered to do something about it?

Is it that important?
[One (M7) General] happysteveo:
Just received this email from Dialaphone(Phones4u sister company)

Hi there,

Thank you for pre-ordering your HTC One from Dialaphone.

We’re writing to let you know that there has been a slight delay with the delivery of this new phone to the UK. Please accept our apologies for the delay. The hold-up concerns the EE/Orange/T-Mobile networks and has affected all retailers across the county. The good news is that we will be able to dispatch your new phone tomorrow. This should mean you will receive the HTC One by Monday 18 March at the latest. The next email you will receive from us will be to confirm that your phone has been dispatched.

Once again, please accept our apologies for the inconvenience caused by this delay.

Yours sincerely,

Dialaphone
[One (M7) General] chaps:
Yay. Got a dispatched email. Sim free in silver pre-ordered on the 23rd Feb.
[One (M7) General] Narom88:
To just put peoples mind at ease, if you have a tracking number try in a few hours. They will only work once they've been scanned in at a depot, which tends to be after 7pm when all the wagons get in.

I'm on with them now and im told its with a courier, but he can't tell me which one or give me a tracking number. Odd. However he did slip in special delivery so i assume royal mail.
[One (M7) General] Scrowlerfly:
Just got back from work and saw an email from P4U about the black variant being delayed till 2nd of Apr. Rang them up and guy said WORSE case scenario will be 2nd of April, but they are hoping to get it out before then.

Really dont like the silver one, so just gonna stick it out!

You guys enjoy your silver ones! First time I've pre-ordered something only to have it delivered 2 weeks later than everyone else! FML. HTC really need to fix up if they wanna stay in the game!
[One (M7) General] craftycarper1:
Where's my dispatch email?...........................
[One (M7) General] snapples:
P4U

When I pre-ordered my sim-free HTC One on the 4th March from P4U they immediately authorised payment from my card for the full amount.I have just checked my bank account and even though P4U authorised payment they haven't taken the money and the money has gone back into my bank.

I have just rang P4U to track my order and to see why payment hasn't been taken and they were shockingly clueless

P4U: Your phone is at the warehouse for dispatch

ME: You haven't taken payment and the amount you pre-authorised has cleared back into my account.

P4U: We try to authorise payments up to 3 times and email you if we cant collect payment

ME: So you haven't taken payment so I wont be getting my phone tomorrow

P4U: Yes it's at the warehouse for dispatch

ME: Can you double check with your warehouse

P4U: No that department is now closed and I can't contact them but you can ring tomorrow and I will track your order then

I then decided to use the P4U Live Chat and got a completely different response....

Me: Hi ... please can you track my order status? My order number xxxxxxxxxxxx

P4U: Allow me just a few moments to locate and confirm your account using the information you have kindly provided in the pre chat window. =)

P4U: Thank you for waiting.

P4U: I can confirm that your order has been despatched. This will now be with your local courier service making its way to you via Special Delivery. This aims to deliver your parcel by next working day where possible. We do ask to allow a grace period of 5 working days to cover any unforeseen delays your courier may encounter.

Me: Do you have a tracking number that you can provide?

P4U: This is provided to us after 48 hours. We can request it after this time if you wish to return to us after this time.

I GIVE UP!!!
[One (M7) General] onlinejobwork:
Upgrade contract silver ordered on 21 from t-m p4u I haven't got anything yet any chance coming tomorro???
[One (M7) General] :
T-Mobile is part of EE so yours is delayed until the 20th sadly.
[One (M7) General] funkyshaker:
Just got an email from P4U. Silver on Orange being dispatched tomorrow for Monday delivery.

What a farce
[One (M7) General] TimsterRS4:
WTF.. how is that possible ?
[One (M7) General] Shasarak:
No "dispatched" email yet, but according to the Live Chat person at P4U my order has dispatched, and will be delivered by Royal Mail Special Delivery tomorrow morning. I won't be in to take delivery, sadly :( but assuming it ends up at the local sorting office, it should be in my hands by Saturday morning!

(Assuming Live Chat person wasn't actually lying).

Mine was a silver, SIM free, ordered on Feb 26th (I think - thereabouts anyway).
[One (M7) General] Wh1techapel:
Even though they have confirmed my order is going to be sent today, the fact I never received a confirmation email still fills me with doubt.
[One (M7) General] :
To all who have ordered. Check your spam in your email as some emails are going in there.

Have a look, its where my dispatched went.
[One (M7) General] Wh1techapel:
Yeah I've checked there. Thanks though!
[One (M7) General] 3473:
Sam L says:

I can see that your order was dispatched from our warehouse today. You will receive an email confirming the delivery timescale. If that email is sent on a Saturday, Sunday or Bank Holiday then your order will be dispatched on the next working day and be delivered within 3 - 5 working days. Is there anything else I can help you with today?

3473 says:

Thanks, what time will I receive the email?

3473 says:

Do you have the tracking number?

Sam L says:

That will be with you in the next 2-48 hours :)
[One (M7) General] Phil750123:
this was in my spam folder - --

Hi Philip,

Thank you for pre-ordering your HTC One from Phones 4u.

We’re writing to let you know that there has been a slight delay with the delivery of this new phone to the UK. Please accept our apologies for the delay. The hold-up concerns the EE/Orange/T-Mobile networks and has affected all retailers across the county. The good news is that we will be able to dispatch your new phone tomorrow. This should mean you will receive the HTC One by Monday 18 March at the latest. The next email you will receive from us will be to confirm that your phone has been dispatched.

Once again, please accept our apologies for the inconvenience caused by this delay.

Yours sincerely,

Phones 4u
[One (M7) General] coolfreebies:
I haven't got an email but my online account status has changed from "awaiting stock" to "order awaiting dispatch" and a delivery change from tomorrow to 18th March. So fingers crossed I should get it next week... :)

Good luck to those who are waiting... :)

Coolfreebies
[One (M7) General] craftycarper1:
Where is the account status on P4U?
[One (M7) General] scut:
Whwr you find account
[One (M7) General] kalo88:
Found this on P4U website about delivery couriers

Purchase Type	Courier

Pay as You Go Handsets	Royal Mail - Special Delivery

Contract Handsets	Royal Mail - Special Delivery

Sim Free Handsets	Royal Mail - Special Delivery

Contract Handsets with Free gift i.e. Games Console	Parcel Force or City Link

Sim Only	Royal Mail – Special Delivery
[One (M7) General] coolfreebies:
My account is with Dial a phone. It's P4U sister company.

Not sure if P4U website gives you access to account status.

coolfreebies
[One (M7) General] Hoodeddeathman:
Contract on orange. It's ridiculous, she gave me some bumph about licensing issues when I asked why some people are getting theirs. She refused to send me a sim free one then the sim seperately.
[One (M7) General] funkyshaker:
Dear god - just chatted with P4U and now my phone is in the warehouse waiting for courier collection. Delivery tomorrow.

Argh - my brain hurts!!!!!!
[One (M7) General] Steven_belfast:
Lucky for some

"I can see that your order is in our warehouse, currently waiting to be dispatched. As soon as it is dispatched, you will receive an email confirmation. Your order will be with you within 3-5 working days from the dispatch date"
[One (M7) General] Snapperstan:
Monday's ok with me! :)

Gotta feel a bit sorry for those poor buggers working for P4U this week though. If I were them I'd never want to hear about the bastard HTC One ever again the way you guys have been grilling them :laugh:
[One (M7) General] Steven_belfast:
That's true.
[One (M7) General] scut:
I have tracking no. But it didn't work yet.No email from p4u I am getting worried that although they are ready the ate being held till HTC say.
[One (M7) General] TimsterRS4:
Just had notification that mine's been despatched via Royal Mail Special Delivery and will be with me tomorrow.

Silver... unlocked.

Ordered yesterday.

Back o' the net !
[One (M7) General] craftycarper1:
Ah, now all the flaming all week turns round and bites yer arse.:laugh:
[One (M7) General] dewhurst88:
I've just had my confirmation email come through finally! Silver sim free cant wait! :laugh:
[One (M7) General] jonstatt:
Impatiently waiting for any kind of email for mine (SIM free). Is the tracking number in the email?
[One (M7) General] scut:
Arnt all phones from p4u unlocked unbranded SIM free.
[One (M7) General] TimsterRS4:
Just re-read my email..... "It will be despatched this evening". So no tracking number yet.
[One (M7) General] VeixES:
It's seems to me that Friday will be a quite unproductive day for a lot of UK people :D
[One (M7) General] snapples:
always alownyi

Despite being told 2 different things on the phone & live chat in post #413 I have just received and email from P4U in my Gmail trash box ...

Dear Snapples

Congratulations your brand new mobile phone package will be dispatched this evening by Royal Mail Special deliver the next working day
[One (M7) General] Ashalak:
I had a live chat earlier as most of you already have and I was told that being on contract w/Vodafone with a pre-order for a silver device that it would be with me tomorrow, that seems to be the standard response though thus far!

I did get told to log on again later if I hadn't had an E-Mail, conveniently however she told me that the chat was functioning till 9pm where as in reality it's only 8!

I've still not had anything yet, so I can only hope at this stage D:
[One (M7) General] numbskull100:
What network? I have been told different stories 4 times today by p4u. I am waiting for T-Mobile.
[One (M7) General] Ashalak:
Vodafone for me on a upgrade.:rolleyes:
[One (M7) General] garymontague:
People with tracking numbers - how did you get this.

I have received my despatch email but there was no tracking details there. Tried live chat and they told me I would have it within 48 hours - after I have the phone (hopefully!!!)
[One (M7) General] davesupra:
I am waiting for the Silver model on Orange upgrade

was told by Live chat this evening that I would get the phone on Wednesday (20th) due to EE/Tmob/Orange delays , however an hour later i got an email from P4U saying the phone would be dispatched tomorrow for Monday delivery at the latest.

dont know who to believe, but looks like many people in the same boat !! Do check your junk folder as thats where the email went to for me (and many others it seems)
[One (M7) General] RyanDawson:
I got an email from P4U at about 6:18 saying:

We’re writing to let you know that there has been a slight delay with the delivery of this new phone to the UK. Please accept our apologies for the delay. The hold-up concerns the black variant of the HTC One and has affected all retailers across the country. The expected delivery date supplied by HTC is now 2 April.

As we understand you may want your HTC One sooner, we’re offering you the chance to swap your black HTC One for a silver variant.. If you’d like to take a closer look at the HTC One in silver, just click here to see it on our website.

But the thing is I already changed my order from the Black handset to the Silver one yesterday so i dont know what to think now :S
[One (M7) General] snapples:
No tracking number for me just an email advising me that the phone has been dispatched by RMSD
[One (M7) General] davesupra:
few users on another forum are saying the same thing as you ... supposedly one of them spoke to live chat and was told it can take up to 48 hours for the change to propagate through the system,

However, I changed from Black to Silver yesterday and got an email today saying my Silver one was ready for dispatch tomorrow, so mines has went through ok.
[One (M7) General] RyanDawson:
I'll give them a call tomorrow just to check if my order has actually changed properly.
[One (M7) General] Narom88:
Get in!

Just checked my Gmail spam folder and i found an email from 20:16. Royal Mail special delivery!

I'm going to be one of the first in the country to have it since I'll nick it from work :D
[One (M7) General] scut:
Tracking success its on it way should be here 15/3 on time .no emails
[One (M7) General] davesupra:
Think most customers are annoyed at the lack of communication from p4u, could be the case that many devices show up on peoples doorsteps tomorrow with no prior email conformation!!
[One (M7) General] pricefix23:
P4u email, O2 sms and Royal Mail tracking all say I'm on to get a silver One sometime tomorrow.

Yay
[One (M7) General] kalo88:
Just had my 'Dispatched Confirmation' email from P4U

Went into my spam folder

Sadly i'm out tomorrow, hopefully the sorting office will let me pick it up without getting arsey!
[One (M7) General] RyanDawson:
Exactly. Fair enough if the phone is delayed due to HTC but the communication from P4U hasn't been good enough. I received an email from P4U at 18:18 today telling me about a possible delay, even though they had known about this for the past 3 days :l
[One (M7) General] Narom88:
Make sure you take the docket and some id. We're very strict with specials.

Also, how did people get tracking info? I've not got any.
[One (M7) General] arknailed7754:
Man. I was told twice today its not coming till the 20th. Due to this thread and weird results.I tried again about 6. The advisor said its in the warehouse waiting for dispatch tomorrow.I said could I quote her..she said yes

Be honest I still think I got more chance of finding narnia in my wardrobe.still...p4u has got to be one of the weirdest company's I have ever dealt with...just a guess I think they may have recruited from narnia also. I'll ask aslan tomorrow to see what's cracking
[One (M7) General] kalo88:
Our local one make you wait 24 hours before you go pick it up despite the fact they ALWAYS have it there... I always have ID on me anyway :)

Hopefully they'll let me pick it up and not make me wait until Saturday because I think I may end up slightly upset lol :(
[One (M7) General] Pantaloonie:
Just got my despatch confirmation for the silver one, ordered 25th feb.

It was in my spam folder, marked as a possible phishing attempt!
[One (M7) General] craftycarper1:
Gotta love Gmail......kept scanning my spam folder for anything from P4U..............then notice something that starts "web.orders".......lo and behold it's a despatch email.
[One (M7) General] jonstatt:
Definitely nothing lurking in any spam folder for me. Surely they can't be sending out emails this late. So not sure what happened to my notification. Will have to wait until tomorrow morning now before I can nag them on the phone or chat again.
[One (M7) General] arknailed7754:
Anyone from orange actually getting one on here?
[One (M7) General] nickynabi:
Me too :)
[One (M7) General] Bilhouse:
Got my dispatch email earlier this evening.
[One (M7) General] delboy98:
Got an email at 9pm from P4U saying my silver SIM-free HTC One will be despatched this evening and will be delivered the next working day by Royal Mail Special Delivery.

Hopefully that means tomorrow before I leave for work :)
[One (M7) General] riz157:
Just checked my spam mail and it was there.

Dear Rizwan

Congratulations, your brand new mobile phone package will be despatched this evening by Royal Mail Special delivery, who will deliver the next working day to the following address:
[One (M7) General] vdude_1:
Ordered mine via dialaphone, Silver on Orange. Got an email to say there's been a delay but should be dispatched tomorrow to receive on Monday at the latest. Fingers crossed it'll be here on Saturday :D
[One (M7) General] Narom88:
Ah, thats because of the new system we have in place it's only till the new new system comes in later this year. We say to leave 24 hours too but we're not miserable buggers and will look to see if its come back.

Best trick would be to stick the number into the website and print it off when it says its at your local depot and take it with you and kick up a fuss with some of the miserable colleagues that i have!

Remember too peeps that you can get them dropped off at local post offices to collect if its not handy to go to the main office.

Roll on tomorrow :D
[One (M7) General] Ashalak:
Looks like I am SOL, maybe ringing up and changing my order from Black to Silver has delayed proceedings, even though I asked the question whether it would or not.. Ah well, not the end of the world :)
[One (M7) General] Tetsumi06:
Seems not. Just got phone back off 6yo after phoning p4u at 18.30. Spoke back then to a girl that must have been fielding calls all day and it sounded like she'd had enough. She was well passed the sugar coated bollocks, looked up my order and laid it out straight. No phone for me until the 20th.

Left me in two minds. Part of me missed the honey coated smarm. Part of me appreciated the final honesty. At the end of the day I am still a winner though; free phone, Dre 'phones, HTC case and £101 cash in my account on an 18 month contract that's what I've been paying for the last 2 years.

I see a really nice bottle of whiskey in my future.

Sent from my Vipered Desire HD
[One (M7) General] Steven_belfast:
I am on orange, Silver one.

No dispatch email yet.. but did get the one saying dispatched tomorrow and delivery before Monday.
[One (M7) General] l.m.prowse:
Just got my Confirmation of Dispatch email :D delivery tomorrow :D
[One (M7) General] 3473:
They sent you a dispatch email at 10pm?
[One (M7) General] Narom88:
They sent me one at 8pm!

It seems Phones4u have an archaic system. No order status for us to check ourselves, positively 20th century.
[One (M7) General] Andy-D:
Just got my email (21:54) for my silver sim free One :D
[One (M7) General] l.m.prowse:
7:30 been in a computer lab doing work all evening, haven't checked my phone aha
[One (M7) General] Palla71:
Yeah, that's anachronistic... :cyclops:
[One (M7) General] trickyhenry:
No email for me. I hope they are working through the night.
[One (M7) General] davesupra:
with the amount of angry customers on here and other forums, I certainly hope so!!
[One (M7) General] onlinejobwork:
Which network, color, sim free or contract?
[One (M7) General] l.m.prowse:
Mines Silver, Sim free :)
[One (M7) General] jonstatt:
Still none for me either so you are not alone. Not looking too promising.
[One (M7) General] riz157:
Have you checked spam mail?
[One (M7) General] gsusx:
Check your spam folders. My dispatch confirmation has just come through. Looks like we all did phones 4 u a bit of a dis service. Fair play. They came good.

---------- Post added at 11:45 PM ---------- Previous post was at 11:44 PM ----------

Oh. Silver. Sim free. Ordered on the afternoon of the 13th
[One (M7) General] jonstatt:
I checked and the spam folder is empty. I may just be the unlucky one whose order hasn't worked out.
[One (M7) General] gsusx:
By the way is anyone watching the s4 unveiling. What a letdown that is. IPhone 4S style upgrade anyone.
[One (M7) General] riz157:
S4 what's that. Lol
[One (M7) General] gsusx:
Mate my email didn't hit till 23:05. There may just be a backlog on sending out informations. Have faith. I'm rooting for ya. Know all to wellwht it's like to have to wait. Nexus 4, pebble etc.
[One (M7) General] onlinejobwork:
I just seen S4 real what a joke, innovation completely stop at Samsung but zombies will buy, don't be fooled! by hypnotize $am$ung's marketing tricks

---------- Post added at 12:04 AM ---------- Previous post was at 12:01 AM ----------

Check email on junk around 11:30 find there sent on 6:18 pm I just can't believe how the most imp mail go in junk