yashsingh1/xdaforums huggingface dataset:
[One (M7) General] onlinejobwork:
This is also recent (long) one reply from P4U as of 12:51 PM 13/03/13

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Becki B says:

Hello Mr. xxxx. My name is Becki B how can I help you?

Mr. xxx says:

Hi I would like to ask two question about my order

Mr. xxx says:

I upgrade my T-m. contract with HTC One and I would like to know how can I retain my existing number? am I need to put new sim 1st or the existing T-m. should be fine?

Mr. xxxx says:

Also like to know as promised 15th the Friday is confirmed delivery date? coz I took day off for entire day to receive the delivery

Becki B says:

Ok once you receive your handset you will be sent a new SIM, if you can put the new SIM into your new handset then call from your old handset to T-mobile on 150 this is a free number to Customer Services, they will perform the SIM swap for you to become activated.

Mr. xxx says:

how much time it take approx?

Becki B says:

I can confirm the we have a delivery date set for the 15/03/2013, we do advise to allow 3-5 working days for any delivery due to using a third party delivery company.

Becki B says:

The SIM swap is instant in most cases but we would advise to allow 24 hours for the full transfer.

Mr. xxx says:

but more chances are I can get on 15th right?

Becki B says:

Is there anything else I can help you with today?

Becki B says:

Yes your handset is set for delivery for the 15/03/2013. Is there anything else I can help you with today?

Mr. xxx says:

will I get new SIM same time as I got the HTC One?

Becki B says:

Yes you will be sent this at the same time with your handset xxx.

Becki B says:

Is there anything else I can help you with today?

Mr. xxx says:

and when can I get delivery tracking info?

Becki B says:

Once the handset as been sent you will receive a despatch email, you will then be able to obtain the tracking reference from our Live Chat department as you are on now :) Is there anything else I can help you with today?

Mr. xxx says:

Many thanks I know many people nowadays crazy about HTC One's delivery status? lol Thanks for your time

Becki B says:

Thank you for chatting to me today. Here is your reference number 4xxxxxx.

Why not take a look on our support website support.phones4u.co.uk for our FAQ's.

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If this cool you down than hit the thanks button :)
[One (M7) General] nevillejb75:
Just spoke to phones4u and was told there's a delay on the black Not silver,so I've changed my order to silver . He said black will ship end of March for pre-order and begining of April for everyone else
[One (M7) General] Riyal:
lol! You're the only one getting annoyed here I think you're the one who need to Go outside, play some sports, interact with people, socialise for the love of god stop sitting in front of your computer.

Some people like me here already sold their phone in order to have something to purchase the HTC One. So don't say that cause I only have a freaking half a decade old phone that needs to charge every few hours.
[One (M7) General] :
Well all be back here tomorrow night complaining how we all got screwed by P4U and how our lives are over.

Should be set up a suicide hotline now or wait? :)
[One (M7) General] hpsauce37:
got my sim free handset from phones4u today

completely clean of any branding etc :D
[One (M7) General] paddylaz:
Thanks for the quick reply, you rock.

Out with the wallet...
[One (M7) General] dibdin:
You get it sim free mate?
[One (M7) General] abhs89:
Even the contract phones come with no bloatware!
[One (M7) General] Kaichu:
Anyone know which stores in Leeds have stock? Also, can you get 3 from p4u?
[One (M7) General] jutley:
Loving my black one the build quality is a1
[One (M7) General] wizzywig27:
Ordered mine Monday at about 2:45, didn't receieve an email so presumed it would arrive Wednesday.

At 4:10am on the Tuesday morning I got an email saying it would be dispatched that evening and would arrive via royal mail special delivery. At about 9:30 that same day city link delivered it, seemed odd but who cares lol :D
[One (M7) General] Nekromantik:
Lucky! lol

I feel annoyed however as I been thinking about cancelling with Asda since yesterday but only decided to do it after I got phone call from them and by that time it was too late for Phones4U to ship it today.
[One (M7) General] TheHEFTA:
I've gone into store and collected two HTC One's since the 15th. Both times they have called me to let me know they have had stock and that it'll be put aside for me.
[One (M7) General] Kaichu:
Is there any way of checking what shops have stock?
[One (M7) General] TheHEFTA:
Only way is to call ahead, the Basingstoke branch have called me to let me know when they do. Although they seem to only get one device per delivery.

Once instore, they can check other stores for stock.
[One (M7) General] abhs89:
Only way is phoning them.
[One (M7) General] dibdin:
Does anyone know of the correct phone no of phones4u branch at Bluewater. I got supposedly their phone no when doing a search on Google, but I'm not sure if it is the right no, as no one ever answers the phone.
[One (M7) General] TheHEFTA:
Call the customer services/sales team and ask them for the store number
[One (M7) General] ant78:
No , I was told by one of there reps they won't deal with 3 due to so many complaints
[One (M7) General] ste1164:
Ring up phones4u I did and most near me said they would be getting stock today.
[One (M7) General] riz157:
I also rang up local store who confirmed will be getting stock today. I'm not entirely convinced as they have been saying that all week.
[One (M7) General] mirco_p:
Does anybody Know wich P4You stores has the phone on stock today?

black or silver is not a problem

thanks
[One (M7) General] combat goofwing:
if you install yell and search for phone 4u in your area or any area it gives you the actual shop number not a 08 number
[One (M7) General] eliz barrymore:
yes its same as in mine one also in spam folder ....?/

:)
[One (M7) General] bobbyball:
I wish I hadn't bothered ordering from P4U, its quite obvious that you get what you pay for. I saved about £50 by pre ordering from them but its obvious that this £50 was paying for their customer service, or lack of it. Possibly the worst company I have ever dealt with.

Feeling slightly jealous of you guys that have received yours, all I am hearing is excellent reports about this phone. Well done HTC but shame on P4U.
[One (M7) General] djbenny1:
I think you're in the minority here.

The vast majority of us have had very good experiences with p4u / Dialaphone when purchasing.
[One (M7) General] stratplayer:
Asda has let me down big time, so I am with you guys from p4u.

I'm told they wont get them until next week, managed to get a £20 evoucher as a sweetener.... after all my life will not be that much different without that phone for a few days..
[One (M7) General] dibdin:
I have called various stores in and around my region. Those that have stock have only single figures, only have black in stock and WON'T sell them on sim free.

The more this phone is proving hard to come by the more I want it!
[One (M7) General] Nekromantik:
When did you call them?

Yesterday I placed my order and they said its in stock and first thing Tuesday.
[One (M7) General] ste1164:
Phones4u sometimes wont sell sim free straight away. Depends on the size of the store.
[One (M7) General] jah:
It's worth the wait :)
[One (M7) General] srdrdndr:
hi guyz,

I want to buy Htc one. While buying it yesterday, i learnt that the vat receipt of Phone 4u is not probably convenient to refund , is it?

i wanna utilize from this chance ( reclaiming) and buy it with price exl. VAT. where can i buy it from ? any idea? :rolleyes:
[One (M7) General] @home:
Are you saying you want to buy it without paying vat?
[One (M7) General] srdrdndr:
yeap!

my friends insist me on buying iphone 5 (as you know, no problem for refund at the airport if i buy it from apple store). But my decision is ok. i will buy htc one. of course, if i can find any retailer supporting me for refund, it will be better.
[One (M7) General] @home:
You should pay vat, like the rest of us do
[One (M7) General] abhs89:
He might be an international buyer. Who is on holiday here and can get a VAT return when he goes to the airport.

Found this http://support.phones4u.co.uk/pe/action/forums/displaypost?postID=10393483#e10393483

http://support.phones4u.co.uk/pe/action/forums/displaypost?postID=10225809#e10225809

So unfortunately you won't be able to get a refund.
[One (M7) General] g3rm3n:
Has someone bought a htc one sim free actually ?
[One (M7) General] dibdin:
Have got a black one put by for me. On my way to collect it now.

can't wait.
[One (M7) General] Nekromantik:
Wish they had collect in store option. :(

I'm getting cashback by buying online.
[One (M7) General] ant78:
post some pics once you have it mate:D
[One (M7) General] @home:
Yes mate, ordered on line on Tuesday, got out Wednesday, actually Thursday as I missed post man.

Had both 3 & virgin SIM in mine
[One (M7) General] g3rm3n:
Thanks but I mean that you can buy htc one sim free in physical store
[One (M7) General] RyanDawson:
I made an exchange as i wanted the Black one instead of my Silver one so they received my silver one on Wednesday and they have told me that the Black one should be with me on Tuesday due to the Easter holidays, fingers crossed it arrives on the Tuesday :D
[One (M7) General] Nekromantik:
Unless you reviewed a dispatch email yesterday you won't get it till Wednesday.
[One (M7) General] RyanDawson:
They seem to send dispatch emails at funny times so who knows.
[One (M7) General] dibdin:
Just picked up my One in black. Been having a play with it and I have to say it's bloody gorgeous. It looks and feels so premium!

Can't wait to test this thing out to the max..
[One (M7) General] arknailed7754:
-

If your lucky youll get it tomorrow, far as ive been told (regardless of the fact that they do in fact have some blacks and are sending them to select people lol) you will get it wednesday, someone told me monday, then an advisor agreed with me it wont be happening as its a bank holiday lol.

it will be sent tuesday for wednesday dude.

There warehouse sends nothing on the weekend. i tried that route. Still its not needed yet anyway. I will be concentrating on stuffing my face with chocolate over the weekend anyways
[One (M7) General] sstanton86:
Just walked into my local phones4u store and picked one up off contract - bloody pricey in general, but my god, what an awesome phone.

I've pretty much owned all high end smart phones you can think of in the last year, and this one wins hands down.

Go HTC! :victory:
[One (M7) General] Will.1:
How much is it if you walk in the store and get one ?

489 like their website says ?
[One (M7) General] ThatNerdGuy:
Got it posted via royal mail special delivery last night. So I'm guessing it should be delivered on Saturday hopefully. Can't wait to get my hands on this beauty.
[One (M7) General] dibdin:
Yes, that's what mine cost.
[One (M7) General] sstanton86:
That's right amigo!

p.s just be prepared with them trying to flog it to you on contract! I was pretty lucky as they had a few in stock!
[One (M7) General] Will.1:
OK thx guys

Someone is getting it for me (if available) so shouldn't be bothered with contract. Let's hope i get this beauty and there are no issues with it
[One (M7) General] riz157:
I'm hoping for the same mine was dispatched yesterday too. Not sure if we get Saturday delivery though.
[One (M7) General] ThatNerdGuy:
They sometimes do deliver on Saturday (From previous experience with special delivery), but theres obviously no telling :P. Just want it asap. Glad I ordered the black one. Looks beautiful.
[One (M7) General] riz157:
I wish I had stuck with black but was bit impatient and got silver in the end. I hope it is delivered tomorrow, wonder if I can pickup from sorting office?
[One (M7) General] dibdab214:
I've got a silver, had it for about a week, got a stuck pixel in the top left corner, shows green on black screens, black on red screens. It is really small and I was going to leave it but decided today to contact p4u. They have given me a code to take to a store to exchange my phone with a brand new one.

Thinking maybe I should get a black one now. Although I do really like the silver too... Mmmm decisions decisions.

One other thing I will say is I won't be getting a phone again so close to the release date. My one has gaps and sharp edges as well. I won't be leaving the shop until I can examine the replacement lol.
[One (M7) General] Splin-ru:
Yes, i did today, at the store on the oxford street, one p4u had black ones, and another had silver sim-free. So it's possible, but too dependant on a store.
[One (M7) General] ant78:
Go on you know you want to :D
[One (M7) General] dibdin:
I did too. They were kind enough to put one by for me. I have the black version.
[One (M7) General] @home:
Thought I'd share some pictures of my One from P4U - Black Sim Free

Hope yours arrives soon :good:
[One (M7) General] Nokiacrazi:
Awww she's a beaut aint she?
[One (M7) General] djbenny1:
my black from dialaphone left the post office this morning and is out for delivery.... ahhhh suspense!
[One (M7) General] jonny68:
Fuc#ing frustrating morning and still haven't got it:(

Went to p4u main shop in Briggate in Leeds closed at 09.40, went to the other shop round the corner, only had one in stock but couldn't sell it SIM free, said as soon as they get them in they are snapped up, said the main shop which I'd just been to has limited stock but to try them they should be open now.

Went back around the corner and can you believe it shutters still down and it's now 09.50am on Saturday morning the busiest day of the week, I can't be arsed waiting around, went to the last of the p4u shops on the Headrow in Curry's /PC World guy said they had very limited stock and reserved for contract customers only, wtf I'm willing to stump up £489.99 for a phone and they are holding them for contract customers only, long term they might make more money but short term they could make a killing if they sold whatever stock they had half SIM free and half to contract customers but no, farcical!!

Finally tried carphone warehouse on Albion Street confirmed they had stock but surprise surprise only for contract customers, what a joke.

Looks like I'll have to use Expansys or Amazon and pay extra as p4u obviously believe contract customers are more important than someone willing to stump up the full amount there and then, madness, what's to say every single person who takes out a contract will honour that and not just default and they'll lose out.

:-\
[One (M7) General] RyanDawson:
I see you have changed your Silver for a Black one then? :P

Hopefully i should have my Black one on Tues/Weds, maybe even Today if it has already been dispatched
[One (M7) General] paddylaz:
Oh god all this talk about blacks is giving me buyers remorse. Ordered a silver sim free from p4u yesterday.

Website STILL saying delivery on the 4th but if the reports on this forum are any to construct an educated guess on it's going to be considerably longer....
[One (M7) General] djbenny1:
yea ryan and i are in the unique position of actually having had the silver XD

if it was black you wanted beforehand and didnt want to wait, i think you will definitely regret getting silver (I did)

sorry!
[One (M7) General] paddylaz:
Haha no i wanted silver from the get go - but then logged on here this morning in a chirpy mood only to be met with the slick photos of the black on the previous page.

Goddamnit........
[One (M7) General] djbenny1:
ah ok - youll probably be ok then when you get it in your hands!
[One (M7) General] RyanDawson:
Yeah, i regretted getting the Silver instead of waiting for the Black to be released.

Btw my Black One arrived this morning at 11:10 :good:

But im at work til 6 :( (Thumbs Down)

Edit:

I can confirm i have received no Dispatch/Delivery Emails from P4U :S
[One (M7) General] paddylaz:
Yeah p4u at first impression don't seem to be the most loquacious company. They don't even have an order/account page for checking your delivery/status!
[One (M7) General] djbenny1:
with dialaphone I got an update on my "my account" page every time something happened with my order, and a tracking number when it was dispatched, so i wouldn't think twice about using them again - very good experience!

still waiting on my One though, we usually don't get our mail til the afternoon though so hopefully soon!
[One (M7) General] jonny68:
As i said I'm personally more annoyed that they had some stock but not for those of us willing to pay up front, financial madness if you ask me, imagine say 50 people today maybe even more paying close on £500,that's almost £25,000 cash but no evidently contract customers seem to be priority!!
[One (M7) General] bobbyball:
Just received my black version sim free from P4U and they havent sent me the urbeats and case even although I was in the first 200 pre orders. Shocking service from P4U.
[One (M7) General] paddylaz:
Potentially slightly off-topic,

but has anyone actually noticed how 'pushy' p4u staff are when you walk into their stores?

I live in wimbledon, usually when I pop in for a browse in carphone warehouse or something I MIGHT get someone saying 'can i help you', but after a brief 'no thanks' they go away.

At p4u, someone is on you like white on rice the second you walk in the door. When you give them the 'no thanks' they sometimes still stand there and then after a pause then just blurt out 'well what are you looking for?'

Lol When I went in to have a look at a gs3 when it first came out I actually lied and said it was for my brother because she kept saying "you know it would be best if we can get something done today" business wise. Their service is great but I'd love to be a fly on the wall during their training - rapist mentality style:

"The customer will say no but they reaalllyyy mean YES!"
[One (M7) General] Nekromantik:
I asked for a status update and they said my stock has been reserved and is awaiting dispatch. So I guess Wednesday but I will not be here anymore so Friday I guess I will get it. :(
[One (M7) General] RyanDawson:
Yeah, Dialaphone seem great when it comes to keeping the customer in the know. P4U would benefit greatly from offering a service like this as it keeps customers happy and it takes away unnecessary calls from customers to the CS team.
[One (M7) General] riz157:
I'm waiting for my black to be delivered dispatched Thursday. I just read the following on royal mail website.

Please note that Special Delivery™ items posted on Thursday 28th March will not be guaranteed for delivery until Tuesday 2nd April unless the item is for delivery in Scotland where normal deliveries take place on Friday 29th March or where the appropriate Saturday supplement has been paid for delivery on 30th March.*

But still living in hope! At least I know if it's going to be delivered today will be before 1pm.
[One (M7) General] djbenny1:
never noticed it to be honest, im not often in phone shops, but when i am they usually just ask if i need help, i say no thanks and away they go.

if they kept pestering me i would just leave.

@nekromantik unlucky i guess you missed delivery on thursday!

---------- Post added at 11:51 AM ---------- Previous post was at 11:50 AM ----------

thats the crazy thing though, its the exact same company with the exact same call centre

i phoned up dial a phone and got "hello phones4u" lol
[One (M7) General] riz157:
Over the phone staff are fine it's the store who are pushy and not very helpful.
[One (M7) General] Nekromantik:
Well I now contacted manager at Phones4U and he seemed very helpful, unlike live chat!

He told me my phone is dispatching today as warehouse is open as usual but of course he cant promise it will be sent today but if it dont get posted today I can call Tuesday morning and they will change delivery address.
[One (M7) General] riz157:
Royal mail do deliver Saturdays in some areas. You might be lucky

---------- Post added at 12:21 PM ---------- Previous post was at 12:16 PM ----------

My black one just arrived. Yippee well done p4u and royal mail. Going to compare both silver and black.
[One (M7) General] Nekromantik:
I don't mean deliver I meant collect from phones4u today. One guy said no other said yes. Its 1pm so doubt it's getting collected today.
[One (M7) General] abhs89:
Hi guys, got a question if you rub your finger across the top of the screen and the speaker above it is your screen does it feel like the screen is slightly higher then the aluminium speaker grills
[One (M7) General] arknailed7754:
--

i doubt this dude
[One (M7) General] djbenny1:
FML, there was no one at the address the phone was delivered to (not my home address... long story) so got left the little red card

got the card, raced to the office before it closed, van hadn't returned yet

got office phone number and left my number so that when it does return, hopefully i can go and pick it up outside office hours (the office closes to public at 1 but not completely until 5 or so)

fingers crossed
[One (M7) General] kalo88:
Mine did but only on the top left corner (near the sensors not the camera). Was raised quite a lot, but the top right near the camera was flush.

Bottom of the phone was all flush.
[One (M7) General] abhs89:
How'd you get rid of it?
[One (M7) General] riz157:
You can't get rid of it, my silver also has the same issue but my black is better. Mind you I just received my black today and silver on the 15tj.
[One (M7) General] abhs89:
Lol this was a replacement I got today. The original one I sent off didn't have this problem. Do you think they will exchange it again?
[One (M7) General] djbenny1:
yea they dont really have a choice - just make it sound as bad as possible when you call up
[One (M7) General] abhs89:
Ah cool thanks mate.
[One (M7) General] g3rm3n:
Five shops and I have not lucky I can not buy this phone sim free ...it´s is incredible :crying:
[One (M7) General] paddylaz:
are many others having this non-flush/mismatching issues?
[One (M7) General] djbenny1:
i can confirm my first silver One was like that - the top of the screen sat out above the aluminium a little, whereas the bottom was a tiny bit below.

awaiting my second
[One (M7) General] paddylaz:
cool. As pathetically psychological as this sounds, I can deal with it if it's just a limitation of the manufacturing, but not if most others are fine and flush. Keep us updated! :)
[One (M7) General] djbenny1:
it wasnt too bad until you put a screen protector on, then the top stuck out a lot, i mean you could feel the edge of the screen protector really clearly whereas the bottom you couldnt.

i wouldnt even mind if both sides were one or the other, but the fact they were opposite annoyed me too.

i will continue to switch until i get one i am happy with lol

for the record i would guess that it is not the screen that is crooked, but instead the speaker covers - i still think the design of those 2 parts was not very well thought out at all
[One (M7) General] Will.1:
Na man, we're all phone enthousiasts and when u spend that much for a phone some things just make you cringe, especially if others don't have this pb.

that's the pb with XDA, i shouldn't go on there anymore cuz then you get paranoid and check for every minor detail that might be a problem lol ;)
[One (M7) General] paddylaz:
Agreed.

And also these things shouldn't even be called phones anymore - it's my music device, sat nav, browser, e-reader, messenger etc etc. If you're paying money of any kind regardless of cost then expecting basic conformity in in no way unreasonable.