yashsingh1/xdaforums huggingface dataset:
[One (M7) General] chiao321:
got this reply after asking about when they think they can send out my order 28th of march

Customer Service | 05/04/2013 14:11

Quote

Thank you for your email. I'm afraid we do not know the answer to that question as we are getting small batches in on an almost daily basis but we do not know the quantity contained in those batches. The only information we have at the moment is that we are aiming to have all pre orders for the silver model that have been placed up to the 16th March dispatched by the end of today. Kind regards. Nick.
[One (M7) General] omersak:
Order status showing as "completed", still awaiting dispatch email with tracking number. Ordered 9th March with DHL Express shipping.
[One (M7) General] Riyal:
all I can say for now is....

/me drools......... :crying:
[One (M7) General] MuhKoInc:
Just one question, when you get a dispatch email + tracking number, does that in fact mean that the package has left Handtec?
[One (M7) General] romitkin:
Yes.
[One (M7) General] XL2001:
Well guys phone just came in. Fedex is awesome! Can't believe how fast it was delivered. Did not have to pay any duties or taxes and would have paid like $300 more if I had gone with Expansys! Definitely will consider Handtec again in the future.

As for the phone I am at work so I can't play with it much but from what I've seen it's awesome! :)
[One (M7) General] llothar:
FedEx paid the duties for you, you will get a bill from them in the mail in few days.
[One (M7) General] maikel2201:
whaen did you order it, and to where was it deliverd?
[One (M7) General] XL2001:
Hmm I don't see anything about that on the paper slips... anyways I don't care since the phone is in my hands! ;)

---------- Post added at 12:45 PM ---------- Previous post was at 12:44 PM ----------

Ordered March 7. Delivered to Montreal, Quebec (Canada).
[One (M7) General] :No-Frost::
You Lucky b*st*rd :)

Well, Fedex always gives a good service and Handtec has offered a great customer service (at least to me) and they keep me updated every time I asked something so I will for sure consider them next time :)
[One (M7) General] ajftl:
Lol yea right
[One (M7) General] wundel:
My order arrived today!!

Enviado desde mi HTC One usando Tapatalk 2
[One (M7) General] strobo:
Im looking at my order on Handtec website and it says the order is complete and inside it says phone has been shipped.

Yet, I got no tracking email and my bank account has not been charged.

I'd hate to think that my phone is in fact still with them and will not leave before Monday...grrr...
[One (M7) General] diffusal:
Received tracking email ordered 16/03/2013 thanks for reporting your dispatch times guys
[One (M7) General] Vatoe:
Mines on the way via FedEx as well. Ordered on the 12th.
[One (M7) General] shahin88:
unfortunately handtec lied on me ، they promised me that my request will bee dispatched as they are shipping all orderes till of 16-03 and i will get the tracking number at the end of the day

but unfortunately nothing at all , no tracking number via E-mail or even in my account in their website

this is pain-full people , very pain-full
[One (M7) General] kevinnugent:
I feel for you. It's hard watching all the shipment notices for people going out who ordered after you did. Just because I chose Black. Tried to change the order when the rumours came out about silver being first, but Handtec told me it was rot and they would be here the same time. Now look. :(. At least it should only be a few more days.

BUT if the black ones are delayed past the 10th..... Goodbye Handtec. The black and silver will be available on all carriers here in a couple of weeks, so ill bail on Handtec and buy one with a local warranty here.
[One (M7) General] ky3bmu4:
My goodness, people are already receiving their phones and I don't even have a tracking number of Roal Mail yet. It is so unfair to live in Russia where we don't have DHL or Fedex :((
[One (M7) General] shahin88:
Thanks man , it's hard because i ordered my phone in 13 of march and despite all the e-mails and promises they lied

im trying not take it emotionally but i can't
[One (M7) General] mahdibassam:
Dude u speak as if your wife has just left u! Take it emotionally?!!! U are gonna receive it next week I'm sure.

What should I say?! I ordered on 26th.
[One (M7) General] shahin88:
LooooooooooooL :laugh: you'r right i have to be Less worried .
[One (M7) General] MuhKoInc:
I'm the guy that received shipping confirmation last Wednesday, literally just received my phone :D
[One (M7) General] mahdibassam:
Yes you should be lol. Salam beresoon :D

---------- Post added at 11:06 AM ---------- Previous post was at 11:05 AM ----------

Nice , enjoy it :D and feel free to give us some first impressions. although it may be off topic here.
[One (M7) General] llothar:
Sigh...

http://www.fedex.com/downloads/invoice/Duties_Taxes_Invoice_guide_gb.pdf

"The invoice you have received indicates that

FedEx have recently imported a shipment into

the UK, on your behalf, which has been subject

to import charges.

HM Revenue and Customs have levied these

charges, which FedEx paid on your behalf to

speed up your delivery."
[One (M7) General] MuhKoInc:
I will, once I get rid of the hangover from hell. :D

But I might as well mention that I'm gonna be much of a broken record, since I'm repeating what everyone else has been saying, this phone is freaking awesome!

Boomsound is exceptional, the phone itself is super fast. Went from an Incredible S to this one and it feels like leaving a bike and stepping onto a jetplane, it's ridiculously fast.

And it seems that I've got a flawless phone, no backlight bleed or anything. I might have a tiny hairline gap at the top of the phone, but that really doesn't bother me at all.
[One (M7) General] mahdibassam:
Glad to see you are loving it :D I went from S2 to HTC One X last year, and i was amazed at the speed difference. i can only imagine what Incredible S to One would feel like!

All HTC One phones will be flawless , because of the manufacturing method and tech invloved in making them. these people complaining about build quality issues and gaps and etc are 1 in a 1000000.

Keep on enjoying :D
[One (M7) General] EnIXmA:
Just a small question, does LTE wors for you by any chance if you are on bellOr Rogers?
[One (M7) General] sim_jim:
It should come with ibeats ? Or im wrong ? In the pic its urbeats
[One (M7) General] inffy:
That is total crap. As the process is much more complicated it will make the production harder. There is already defects in the phones and I think they can't make them better. There will always be phones that are not flawless.

There is no such phone as flawless
[One (M7) General] mahdibassam:
Total crap is your post and the way u respond mate . Over 200 minutes of precision cutting is done on each handset. I seriously doubt any handset would end up with defects after thatntime and precision . There will always be defects , but nothing out of the ordinary .
[One (M7) General] Riyal:
lol do some research first please. Gaps, Overhang, cracks, unplaced speaker grills.

Whether it would be 200minutes to 1 day of precision cutting nothing is perfect.

I know there are people who are very2 defensive with the handset they will be owning and keeps on envisioning it's perfect but let's face the fact. We all love the handset anyways we must learn to accept it's shortcomings not deny it.
[One (M7) General] zoic:
You are not right! We have FedEx and DHL IN Russia, but they don't work with parcels like this to simple people.
[One (M7) General] inffy:
The cutting is done by a machine automatically, so in no way it will be perfect all the time. It does not matter if the time to make the cutting would last long.

Read the Internet there are lot of defects in the One at the moment and will be. Just a hard cold fact, you just have to be okay with it that your phone might be "faulty" before you even open the package
[One (M7) General] Svenvdmeer:
Guys... there are several topics about build quality and tiny gaps and whatnot... I don't want to read about that, that may spoil the fun! I ordered on the 25th (silver) hope the phone will be sent in the beginning of next week (but that is just wishfull thinking).
[One (M7) General] ky3bmu4:
I know I use DHL at work 2-4 times a week... But as you've said, being a sipmle person they do not work with us.))
[One (M7) General] shashank_virgo:
Ordered on March 23rd. Handtec told that they cannot confirm if my order will be shipped this week. Hence ordered an unlocked 32GB One(with Free case) directly from HTC since they started the pre-order in US last week. Will be canceling my order with Handtec Monday morning.
[One (M7) General] kevinnugent:
Coming up to crunch time for the Black pre-orders. Couple of days to go. They'd better not let this date slip.... Both Black and Silver launch/release here on all carriers on the 23rd.
[One (M7) General] Riyal:
Hah! If the black is delayed I'm gonna go cancel my preorder and order the 64gb version on HTC Dev. I have lots of relatives on US on which I could forward my order and let them ship it here. :D Spend less gain more. :p Don't really need the flip case since I ordered a Otterbox anyways. Bummer that I won't get the urbeats though... So yeah still hoping handtec delivers the black One in time or preferably early :)
[One (M7) General] zebbi24:
yeap same boat here.will be buying dev version if this is delayed any longer.
[One (M7) General] mmathiou:
I have faith in Handtec, and I believe that they will be able to cover all the pre-orders , however only time will prove this.

I will stick with my pre-order (19th of March). Lets see if there will be a stock update today...

If anybody has any news from direct contact with Handtec regarding shipping status , please post it in the thread , in order not to bombard them with e-mails.
[One (M7) General] nasty159:
Hey guys,

A few of us in Australia have received UK stock either from Clove or Handtec, however the couple people that have received their handset have found that the device doesn't work on the stated networks particularly 3G 850MHz which is what most carriers here in Aus runs off. We are only able to get an EDGE 2G connection.

My question is has anyone received the phone from the UK, but are using in a different country on 3G connections 850MHz?

Would be great help. Thanks.
[One (M7) General] Riyal:
Hi! HSPA frequency of the HTC One is quad band could you tell me what network are you on Australia?

By the way when saying "doesn't work on the stated networks" can't you select the GSM/WCDMA or whatever option in network settings? Or you have the option but just don't have a signal?

By the way who in here preordered the black version?

Let's do a roll count so we know the ratio between the silver buyers and the black buyers so we could make an estimate how many customers can handtec accomodate by using statistics.
[One (M7) General] llothar:
Isn't AT&T in the US working at 850 MHz?
[One (M7) General] nasty159:
Hey Riyal.

I don't own the phone yet. I ordered black and it ships in two days. 3 people on our forums have UK devices. Two from Clove and one from Handtec.

The one from handtec hasn't tested his device yet. Anyway the other 2 guys are on Telstra which uses 850MHz for their 3G network. We have tried to force WCDMA but it doesn't pick up anything and we cannot figure out why it isn't running on aussie networks.

Refer to this forum if you want to read more :)

http://forums.whirlpool.net.au/forum-replies.cfm?t=2075284&p=52#r1037
[One (M7) General] mmathiou:
What about LTE?

In Handtec site I can see the following in HTC specs:

"HSPA/WCDMA:

-Europe/Asia: 850/900/1900/2100 MHz"

Very strange...
[One (M7) General] nasty159:
None of us have been able to test LTE yet. I guess the two people who have it aren't in an LTE area at the moment.

It is strange the site states Europe/Asia: 850/900/1900/2100 MHz.

Telstra here runs on 850MHz and both guys who own the phone can't get 3G only EDGE where previously both had iPhones with full 3G in the same area.

I will update you guys as we find out more, because this could be bad for anyone outside of the UK, who knows.

Does anyone have any idea why that would happen?
[One (M7) General] mmathiou:
I am guessing that this a Radio issue and probably this would be solved when RIL for AU will be available and flash it with this version.
[One (M7) General] omersak:
LTE works fine with the 1800 band here in the middle-east.

All Handtec/Clove HTC Ones are the model number "801n" so maybe you need to find the official spec sheet of this particular model to get the actual supported bands.
[One (M7) General] Djmk4:
anyone have news from handtek?regarding silver?ordered on 26th....
[One (M7) General] h4oxer:
Ordered One (pun intended) on 18th of march,fingers crossed !
[One (M7) General] mmathiou:
In twitter there is no update yet....
[One (M7) General] Riyal:
Hi guys! Anybody here tried mailing handtec today about stock update with HTC One black? Clove said they will be giving update about the black HTC One later.
[One (M7) General] Djmk4:
Waiting for an update regarding Htc One Silver Pre-orders..Should we expecting an update on the blog today?

That's what i wrote on handtec twitter...........waiting.............
[One (M7) General] SecretPup:
Called Handtec customer care phone number now and talked to the representative. Looks like there will be no stock coming in till next week. He wanted me to call again later this week to confirm. Told him to cancel my pre-order as the device is launching officially here in my country in 3rd week of the month :rolleyes: :eek:
[One (M7) General] mmathiou:
This very very very bad news!:crying::crying:
[One (M7) General] Riyal:
Hi! Silver or black? If silver they did mention that next batch should be 7 days after.
[One (M7) General] Djmk4:
what the f**ck??????i am very patient but startign to lose my patience...this is very annoying........pff hope they have some good news...and have some stock this week!

---------- Post added at 11:54 AM ---------- Previous post was at 11:53 AM ----------

OFFICIAL REPLY FROM HANDTEC

handtec.co.uk ‏@handtec at twitter

Currently no further info regarding HTC One 32gb Black or Silver as soon as we get any info we will update, your patience is appreciated.
[One (M7) General] llothar:
I wouldn't rush to cancel your pre-orders - remember that HTC One was launched officially in UK quite some days ago already and still no stock...
[One (M7) General] Riyal:
Chill buddy. They only said they have no updates they didn't say there will be delays.
[One (M7) General] pham87:
hey all

Australian user here on Telstra (LTE 1800mhz & 3g 850mhz). I posted my own results on Whirlpool, but as mentioned by others, we can't seem to connect on 3g, and stuck on EDGE (2g).

I was able to connect to 3g/H+ on an Optus/Vaya sim (2100mhz) so we're all a bit confused as to why this is happening.

Anyway I've sent handtec an email to see what our options are (including if a refund is possible if this can't be sorted?)

I'm really hoping its a software issue, because just the wait for us to get the phone was bad enough hey!
[One (M7) General] Djmk4:
hey mate i was upset about the comment above...he said that there will be no stock until next week??and now handtec just say that they have not update yet...i hope that there will be no telling this to us until next week....i am not gonna cancel my pre-order but is really bad that the delays continue...... :(
[One (M7) General] ext109:
Just silver or also black?
[One (M7) General] Riyal:
What is your order buddy? The black or silver version?

Hi! Please clarify this issue. Are you talking about network signal or just mobile data?

You mention the word "edge" but edge only shows when you're connected to your mobile network's internet.

Have you checked your APN settings?

Checked here and states that telstra AU supports both 850/2100 frequency so I'm confused that you are able to connect to optus with 2100 frequency. Perhaps this is a network issue?

http://en.wikipedia.org/wiki/List_of_UMTS_networks
[One (M7) General] Djmk4:
hey you probably mistook the answers...i ordered silver on 26th!
[One (M7) General] SecretPup:
It was an order for Silver version with iBeats, mate. However, my order would have been lower down on the pre order list anyway. There is no point in paying customs duty for importing a phone with UK warranty when I can get it for a lesser price with local warranty, assuming that Handtec takes about 2 weeks from now to send out my phone.
[One (M7) General] Riyal:
Ahh ok then yeah they did mention it last week that further pre-orders made on March 17th and above would get their orders on the week commencing the 15th.

For this week only those who preordered the black version is to be expected.

---------- Post added at 07:29 PM ---------- Previous post was at 07:28 PM ----------

+1 to this. If you have the option to purchase it locally then there's no point in ordering it online.
[One (M7) General] pham87:
handtec silver/white

What I mean by EDGE is its 2g (2100hz)

Telstra has:

2100mhz 2g (edge)

850mhz 3g

1800mhz 4g

the fact we can only connect to 2g... there seems to problems/incompatibility with 850z freq
[One (M7) General] mmathiou:
Where have you seen/post this? I was under the impression that they are going to receive small batches of silver whole out the week....
[One (M7) General] Riyal:
Hi! Based on wikipedia 2100mhz on telstra AU is 3g.

2g or gsm band doesn't have any 2100mhz frequency.
[One (M7) General] Djmk4:
Where did you read this?In their latest blog update write this:Stock Update: With the sheer volume of orders we expect to fulfill orders (approx) to 16/17th March 2013 this week with more stock expected next week. Distribution has informed us that they have shipped similar numbers to all suppliers regardless of purchase order size.

More stock expected next week..so here is the week for more stock!Fingers-crossed!
[One (M7) General] mmathiou:
Expansys Uk have 100+ stock right now!

http://www.expansys.com/htc-one-uk-32gb-silver-246667/

:(

PS.They have update their web site stating "Due Sunday 28th April"
[One (M7) General] Riyal:
Hi! This is by stitching the available info in the internet.

Handtec did mention that HTC is distributing stock equally on all 3rd party retailers.

And clove mentioned that next stock of the silver HTC One is to be expected 14 days after April 5.

So since stock are distributed equally if clove would get another stock after 14 days then expect it also with handtec.

---------- Post added at 07:45 PM ---------- Previous post was at 07:42 PM ----------

They're bunch of liars. I've been watching over the expansys thread and that 100 stock has been there since last week lol! And they said once you preordered they will inform you to wait after 18 days.
[One (M7) General] mmathiou:
Didn't know that. If they doing this, it is bad business and this certainly will hurt them!

PS.You are 100% correct.I have check again and has been updated to Sunday 28th April!!!!
[One (M7) General] sim_jim:
Hi Samer There were initial delays from HTC/HTC distribution, on launch there has been shortage of QTY available. We are trying our best to source more stock in. However currently we have no fix date on this item at the moment from HTC/HTC Distribution, please see website/twitter/blog for latest updates. thanks. Sorry for the inconvenience. Regards, Handtec Customer Care Faheem
[One (M7) General] :
Telstra used to use the 2100mhz frequency for 3G in metropolitan areas, however it was a shared network with vodafone and the agreement ended in 2012
[One (M7) General] mr_stoosh:
I've cancelled my pre order from the 27th March.

I'm going to wait until HTC have regular supply running to all 3rd party resellers and let them get their production process in check so the chance of getting a defective HTC One is minimal.
[One (M7) General] :
I ordered from handtec as well and surely I will be having this problem as well.

Does anyone know if there is a way to change the radio frequencies that the device can use? Or will this require S-off?
[One (M7) General] tryfound:
Hi Riyal, we have 3 Telstra users out of 3 so far all confirming. Users of other networks are not having this issue. I'm also a Telstra customer in Sydney, and if 3G won't work here I'm also worried about its use in Asia. I travel a lot to the Philippines where I see you're from (my boyfriend is from Iloilo too by the way :cool: ) and I wonder if it will have any issues with Smart or Globe. Do you know if either of them use 850?
[One (M7) General] Riyal:
Then I am sorry I couldn't really distinguish the problem.

What I can assure is 850mhz is supported in HTC One. I saw ifixit's dismantling of the HTC One saw the modem chipset inside the device and I can 100% confirm that it supports quad band HSDPA reception. So either it could be a software bug or it's on Telstra's network issue.
[One (M7) General] Djmk4:
Clove states that for new orders that start from 1st april...so they should be able to cover all the pre-orders of march i suppose....am i wrong with that thought?
[One (M7) General] :
Thanks! I hope it's a software bug that's for sure, although considering it definitely has it, then perhaps there is a way to disable one of the frequencies? One person on whirlpool suggested it may be due to the 800mhz LTE frequency that is causing the problems, as this freq is disabled in the asian varient.

I've only ever done basic rooting and adding custom ROM's on a HTC Desire and a Galaxy S2 though, So I would have no idea if it can be done or how I would do it.
[One (M7) General] mmathiou:
Correct clove has been able to cover all the pre-orders of March. However this was due to lower amount of per-orders that they had.

In my opinion the problem is on HTC.It is clear that they are having serious supply problem.

However via reports from web it seems that ONE will be available at the most part of the world after 19th or 21th of April so lets hope that at this time they will have solve the supply issues. (I doubt thought... )

Regarding our pre-orders after today's twitter post from handetc and the post of Riyal I strongly believe that before 12th of April Handtec will not receive any stock:(.. So we are going for next week. ( I wish that I am wrong here but this is my personal opinion)
[One (M7) General] Riyal:
Hello! Cool indeed :D By the way Globe telecom here uses 900/2100 mhz for 3g and Smart uses 850/2100mhz. And 2100mhz is being used in Iloilo. 850mhz is only used for highly urban cities like in Manila because of it's high penetration on walls etc.

To be honest I haven't found any phones yet that doesn't support 850mhz for HSDPA. HTC One having no 850mhz is really impossible. There must be some other reason why it's happening.

Hello! You're partially correct. So far HTC Only allocated 1 batch yet on both clove and handtec. Clove managed to ship pre-orders up to April 1st because they got fewer preorders than handtec.
[One (M7) General] SecretPup:
IMO, HTC is holding back the stock for upcoming big releases in the US and in the Asia-Pacific region, which is undoubtedly much bigger markets that that of UK, Taiwan and Germany combined. They just wouldnt want to screw the upcoming releases which would definitely push their waiting potential customers switch to SGS4 or XZ. HTC would have learned well about the supply demand ratio for their new flagship phone after the initial release in late March. I'm sure they're gearing up for the upcoming releases in other parts of the world. Personally, I wouldn't mind waiting for bit longer to get my One with a locally valid warranty.
[One (M7) General] tryfound:
It's very weird. I just can't risk it since I only want to use Telstra here in Oz, the other carriers suck. And I travel to Manila fairly often...where signal issues due to the crazy congestion are already bad enough, I don't want my phone to add another layer or problems to the experience there!

I've had to cancel my order with Handtec from 25/03 unfortunately, it's just not worth it. I'll just place an order here for the 23/04 release in stores.