yashsingh1/xdaforums huggingface dataset:
[One (M7) General] :No-Frost::
Please give us the date when you did the preorder, that way we will know who might be getting the device...

Also, if someone who made the preorder on March 12 receives confirmation, other mate with a preorder from March 08 (just as an example :angel:) will be able to discharge against :)
[One (M7) General] Svenvdmeer:
read one page back... (or two)
[One (M7) General] XL2001:
Ordered March 7.
[One (M7) General] :No-Frost::
Thanks mate :)

Still hope for me on the 8 :)
[One (M7) General] omersak:
I'm a bit further away on the 9th. So they're determining which preorders will get fulfilled by tomorrow, it seems.
[One (M7) General] :No-Frost::
I'm starting to think that my order will be delayed further because I also ordered a cardock and screen protectors which are not available at the moment (at least that's what it looks like)
[One (M7) General] MuhKoInc:
How can you see when it's expected to be delivered?
[One (M7) General] XL2001:
Delivery date is shown when I click on tracking number which I removed below.

This is the email with personal info deleted:

This tracking update has been requested by:

Company Name: GPSK LTD

Name: www.handtec.co.uk

E-mail: 'not provided by requestor'

________________________________________________________________________________

www.handtec.co.uk of GPSK LTD sent Name 1 FedEx International Priority package(s).

This shipment is scheduled to be sent on 04/04/2013.

Reference information includes:

Reference: ####

Special handling/Services: Deliver Weekday

Status: Shipment information sent to FedEx

Tracking number: ####
[One (M7) General] mmathiou:
I have also ordered the same screenprotector, but I am on 19th so I have road ahead.In any case if there is no availability in one of the products they have to inform you what to do and not to postpone the whole dispatch.Please update me for the status of this.

In the worst case scenario I am thinking to cancel the order for the screen protector....
[One (M7) General] neniick:
you will get an email.

ik orderd the black one on the 7th of march, so i guess i'll get mine from the first batch of black ones.
[One (M7) General] MuhKoInc:
Ah. Well my mail looked a lot different, maybe because I used Google Wallet, and when I click my tracking number on handtec I just get a popup with a mostly empty page.
[One (M7) General] ajftl:
I guess March 8 processing tomorrow. Hopefully. Was hoping to get the package Friday. I doubt
[One (M7) General] strobo:
When did you receive this tracking email??

I ordered on 12th March, but have still not received any updates at all.
[One (M7) General] Riyal:
:( I am clouded by envy right now.... I should have ordered the silver one! lol!

Could have qualified in the first batch if only I decided to get silver at once. It took me like 4 days thinking whether I should get silver or black and end up getting the black one instead. :D
[One (M7) General] XL2001:
Today at about 4:00PM EST.
[One (M7) General] zcui:
Sometimes it takes quite a while to receive your tracking info, depends on your payment method. I ordered on March 6th and still didn't get tracking number. As long as you have that dispatch confirmation email, you'll be fine.
[One (M7) General] bobruels44:
FYI be careful with telus, as a soon to be x-retailer employe for all providers telus return policy is 24 hours, 48 if its an activation in error/exchange, 14 Day DOA.
[One (M7) General] strobo:
I got no dispatch email at all.

Hopefully tomorrow... they did say they are shipping first batch today and tomorrow.
[One (M7) General] Tarzan-:
Two orders have been shipped out.

One was placed on 21st of Feb and the 2nd on 6th of March.

International shipping with DHL *another wait begins*
[One (M7) General] llothar:
10 days return without giving any reason, plus you are covered with vendors statutory warranty for 2 years which is not voided by rooting.

Consumer protection in EU is much better than in US. Of course living on the other side of the water adds some extra hassle though.
[One (M7) General] zoic:
I ordered on 04.03.2013. But it was HTC One with iBeates. So still nothing :(
[One (M7) General] Riyal:
When did you get the confirmation? Is it the time your posting this reply?
[One (M7) General] zebbi24:
funnily enough as i mentioned earlier i ordered on the 4.3.13. for black.Handtec have never previously charged credit card until shipping.my card was just charged.thought that was interesting.
[One (M7) General] llothar:
I ordered silver on 26th March, just checked - no movement on my CC.
[One (M7) General] zebbi24:
yea thats what i thought.wonder what that means.not sure what the time is there at moment?
[One (M7) General] Lodoss1:
My card was charged when I ordered on the 20/3/13 for black :(
[One (M7) General] eng.ilyas:
You ordered the black one right?? As i ordered it on 24th and haven't got any email for shipping till moment:(
[One (M7) General] llothar:
08:50 a.m. one more our till opening.

http://24timezones.com/world_directory/current_london_time.php
[One (M7) General] ky3bmu4:
I ordered on 13th silver one - no changes (processing)
[One (M7) General] ubersapian:
Handtec charged my card when i placed my order (23rd March) or so i thought ... Checked this morning with online banking and noticed the charge was'nt there and balance adjusted ... Im guessing that handtec do some kind of pre-authorisation through sage and after a certain amount of time this just timesout if handtec dont fully process (finalise) the sale. Order still intact though :)
[One (M7) General] johnniem82:
That's true. I had my card charged for HTC One last week. Checked few minutes ago and payment is back on my CC. :good:
[One (M7) General] rohiroro:
ordered on 16th march and got this message today!

Thank you for your email. Please be advised that the first batch of HTC has arrived however your order was not included in the first batch, we will continue you to update you as soon as we have any news regarding the status of your order. We apologise for any disappointment caused by this and thank you for your continued patience. Kind Regards. C While. Handtec customer care.
[One (M7) General] mmathiou:
Based on Handtec's web site , it depends on the payment that you have chosen. please check attached screenshot.

PS. Lets see what happens today.Please who ever receive a dispatch e-mail today please post it along with the date that you placed your order.
[One (M7) General] mmathiou:
Bad bad bad news:crying: , so few devices:confused:they received??? with this rate it will take more than a month to cover the pre-orders of March:mad:
[One (M7) General] Riyal:
Post april fools? :D Don't get me excited lol! My mindset is already fixed on the 10th for black models don't break it please :p
[One (M7) General] rohiroro:
i rekon ! and they just sent me this !

Thank you for your email. Please be advised that the first batch of HTC has arrived however your order was not included in the first batch, we will continue you to update you as soon as we have any news regarding the status of your order. We apologise for any disappointment caused by this and thank you for your continued patience. Kind Regards. C While. Handtec customer care.

i cant believe its taking them so long, i had a rant about how if id have bought it from another website i wouldve received it by now
[One (M7) General] CatalinSr82:
But in a previous post you've said you have said that you've ordered on the 19th march...:confused:

---------- Post added at 12:09 PM ---------- Previous post was at 12:04 PM ----------

Sorry...it wasn't you...my bad..:D
[One (M7) General] mmathiou:
Correct. I have ordered on the 19th.Based on the posts on this thread there are ppl here with order from 8th of March and still there is no dispatch. Taking into account that first batch is over...draw your conclusion.
[One (M7) General] Svenvdmeer:
So the "thank you for your patience" was sarcastic...:rolleyes:
[One (M7) General] llothar:
Remember that "further batches are expected within the coming 1-2 days".

HTC really screwed up this release.
[One (M7) General] johnniem82:
I understand all types of payment. I've chosen payment via secured web based application for debit or credit cards. According to Handtec payment rules, CC is charged once they ship the goods. But actually, they charged my CC immediately after my order. No problem, because money are back on my CC at this moment.
[One (M7) General] inffy:
Are you suure they charged the card and it isn't just a payment authorisation to check the funds on the card.
[One (M7) General] omersak:
was this email a reply to an email you had sent previously? or are they mailing this to people who missed out on the first batch
[One (M7) General] riz157:
So people cancelling orders so they can get a device they didn't want or was second choice. Not sure if that's wise unless you have money to burn.
[One (M7) General] jmonfu:
I thought u guys had some kind of cancellation like Amazon have. I did send them an email yes. Will see tomorrow. True its not their fault, but I am going to chance the launch on Friday, maybe I find one at the shop, which is highly unlikely. One of the reasons I did pre-order to get it on Friday. No point in doing a pre-order for the 25th March

---------- Post added at 11:51 PM ---------- Previous post was at 11:50 PM ----------

I m still getting the ONE, just do not want to pre-order. No point in pre-ordering when I will not get it on Friday
[One (M7) General] ajftl:
so it says htc one 32gb delayed what about the 64?
[One (M7) General] Palla71:
HTC had no clue about 64GB launch date when they were thinking to release the 32GB on time, so you can figure out for yourself what's the situation now...
[One (M7) General] Riyal:
lol happy that alot of people are cancelling their preorders. Gives me higher chances that I'll get my device on the 1st batch of stock :p

Yeah I'm evil... Bwahahaha!

Even if the phone is delayed UK is still one of the early markets of HTC. So I have no choice other than stick my pre order. Also not worthy of switching to S4 since the release date of that phone is still mid april and will only extend my wait longer so no use switching to another device also. :)

By the way guys what does it mean when they say

"Handtec currently expect stock to arrive week commencing the 25th March 2013."

Does that mean we will get the device by the 25th? Or does that mean that we should expect the device within the 25th to 30th?

Also 28th, 29th & 30th are holidays what should we expect then? Does that mean we need to expect shipment on april 1 if stocks won't still be available from 25th to 27th? Hopefully HTC won't take advantage of april fools day lol!

And guys. Looks like handtec blog got suspended lol!

http://blog.handtec.co.uk/
[One (M7) General] Riyal:
https://www.facebook.com/permalink....ment_id=3047824&ref=notif&notif_t=share_reply

1 word... Damn! :(
[One (M7) General] weaselEST:
Twitter
[One (M7) General] Palla71:
Nice... :mad:
[One (M7) General] Riyal:
On clove they mentioned black would come on the last month of april and the silver will come on the 2nd of april. :crying: This is so confusing I don't have a stable phone right now but I want a black One and also want it early.

---------- Post added at 07:21 PM ---------- Previous post was at 07:19 PM ----------

Why can't HTC just release a freaking official statement to avoid further confusions?
[One (M7) General] Palla71:
Me too.

After the loss of my Desire HD I need one as soon as possible.

I could get a Silver, even if I like the Black one most.
[One (M7) General] Palla71:
Because problably they don't have a clue of what's going on inside their company...

HTC official statement:

"We will start fulfilling pre-orders by end March in certain markets and will roll out to more markets as we approach April."

http://www.engadget.com/2013/03/12/...campaign=Feed:+weblogsinc/engadget+(Engadget)

(This is simply ridicolous as an official statement) :mad:
[One (M7) General] Riyal:
Like you said that's a ridicolous official statement and no way people are gonna honor it. They could have just said

"HTC One will be delayed silver will be on stock on <date here> black on <date here>"
[One (M7) General] weaselEST:
Handtec twitter again.
[One (M7) General] nickmgray:
I understand that people are frustrated with the delay, but it's clear that you don't have a clue as to how these companies operate on a global level.

1. HTC never released pricing or retail availability dates. HTC does not sell directly to consumers and relies on retailers to price and sell their phones.

2. HTC can ship their devices out of Taiwan on x date, but that does not mean it will arrive at every country across the globe at the same time. Once the phones arrive, they must go through customer (which could take a few hours or a few days) and then they still have to be transported to their final destinations.

Global procurement is extremely complicated. The reason HTC does not issue any dates is because the only thing they can control is the date that they ship the phones out of Taiwan. Every other aspect is completely out of their control.
[One (M7) General] riz157:
I agree can't blame htc entirely as they didn't promise anything to us directly. It's the retailers who have been making promises.
[One (M7) General] Palla71:
But retailers made promises based on the info they got by HTC, which I suppose told them that the phones were arriving mid-March.
[One (M7) General] 4onu:
i think you are wrong. Do you think that all retailers (amazon,hantec,expansys..) just make promises??? And htc just know when the products leave taiwan??? come on, we know if the train is late 2 seconds,if all retailers put 15 march,that means everything was in order, htc is just making new stupid step to destroy itself
[One (M7) General] Fasty12:
Refund

How reliable is handtec refund services? I just paid 51 bucks returning xperia z that doesnt even boot on which is a damned disgrace.
[One (M7) General] thegregulator:
They gave me a refund within 24 hours of cancelling my order. No hassle.
[One (M7) General] Riyal:
You would need to ship it back to them and they'll investigate it first. If proven then either they'll offer you a new one or get your refund(You'll be choosing between the two).
[One (M7) General] mmathiou:
No prob. :)

Probably it was a payment authorization, where many credit cards reserve the money till receive a receipt of payment from the store that you bought the goods. If they do not receive this receipt in 10 to 15 days (depends on the bank that issued the card) they unreserved the amount and return it back to your card.
[One (M7) General] 4onu:
if you look one more they wrote : ,,thank you for your mail,, ..what means that?
[One (M7) General] jagdesh:
I agree with you partially on this...

If HTC really screwed up with the stocks then all the dealers (websites) should be suffering... which is not the case, not atleast as bad as Handtec.

Over at Clove or P4U they have received stock in good numbers, Clove has already shipped their pre-orders till 26th March i think..

What i don't understand it why is Handtec getting such low stocks when all other are getting quite good quantity...

I am no expert with Handtec but this experience leads me to believe that Handtec is not and important dealer to HTC, which is not the case for sure for Clove and P4U

Plus clove has been informing their customers about the stock received and how many order they can fill with it ... why is Handtec not doing it ... I think i will more patient when I know an estimated shipping date of my order... atleast I will not bug Handtec everyday ...

What I think of this situation is that Handtec has screwed up their orders with HTC, they did not order sufficient quantity from the start.

IF you all remember the first batch of HTC one was released already long ago, we have people on XDA who have received their HTC One before 15th Match (the so called first batch).. this just goes to show that other dealers have been doing their work correctly..

And we have Handtec over here who are filling up their first pre-orders which were ordered a month ago now while all others are filling up pre-orders which are after 15th March...

Again these are my thoughts and viewpoint .. I dont mean to debate or argue with anyone but this is what I think..
[One (M7) General] johnniem82:
I'm not completely sure. Invoice amount was blocked on my CC for few days (5-6 days). It could be some kind of pre-check, maybe.
[One (M7) General] rohiroro:
reply to my email! im constantly just harrasing them via email aha
[One (M7) General] omersak:
judging by the activity in these forums, it seems handtec actually had more orders to fulfill compared to Clove.
[One (M7) General] satfun123:
my order cancelled on 27th mar... Still i have not received refund from them... ordered via SegaPay debit card
[One (M7) General] mmathiou:
i totally agree with you!

Yes this may be true,or due to the fact that handtec has shipped few units causing everybody to complain. The problem is that Handtec does not provide accurate updates. I think we deserve to know till which date of pre-order have dispatch units.(5th , 6th , 8th???) When they expecting/ship new batch and a rough estimation when they will cover the pre-orders of March.
[One (M7) General] asad510:
handtec too popular

Exactly. Speaking to them it seems they have a huge amount of orders. Just the post count is testament to that compared to others that only have 70 odd compared to this post that has 570+!!

I've used handtec many times in the past. Always received brilliant after sales support hence the reason why so many xda developers choose them over other suppliers just check the post views and counts
[One (M7) General] jagdesh:
If handtec posts the estimated shipping dates for all pre-orders, I am sure we all will be bit more patient, plus they should admit their mistake which i think is most logical thing to do ... There is no harm in admitting if you have taken more than you can handle...

Plus with the estimated shipping dates out we all will know better and those of us who are too far off will cancel their orders now and use some other dealers and get HTC One .... this way Handtec will be in a better position with lesser pre-orders and those who cancel will know that they had to wait too long before getting their HTC one and therefore will place a order with some other dealer...

For E.g i know if i were to order from clove they will ship my HTC One by 14 days... this makes them clear in their estimated shipping dates and if Handtec was to do the same, those customers who will have to wait even longer than 14 days ... say 18-20 days for their HTC One Silver from Handtec will surely cancel and go with clove...

This way it becomes easier for them and easier for us to decide what to do .. right now we all our thinking ... should we cancel or stay since we dont know how long its going to take ...
[One (M7) General] Riyal:
For me handtec should indeed have more international customers than clove. Why?(I am a good example)

I ordered from clove first and opted to look for an alternative which is handtec because they won't accept paypal payments. Credit card is just not an option for me as my credit limit is not enough to purchase the HTC One.
[One (M7) General] rohiroro:
that is probably why they are not telling us aha

---------- Post added at 09:20 PM ---------- Previous post was at 09:15 PM ----------

hey mate i ordered from out side of UK from handtec and i also had to verify information so it is the same from both companies
[One (M7) General] asad510:
I think if you have been following the htc one release than you would understand that it is HTC's fault. They have changed dates and are still upto now short shipping stock. It is a HTC issue not a clove handtec P4U. If Clove have 100 orders Handtec have 1000 and P4u have 10000 than you can see the issue if they all get shipped 50 units
[One (M7) General] 4onu:
anyone received a reply today from handtec? i asked them about the dispatch but they don.t answer me,also they blocked my tweeter ...
[One (M7) General] Riyal:
Hi! I also ordered from handtec outside of UK. My issue is clove won't accept payment from paypal if it's more than 250GBP while handtec accepts paypal payment without limits.

they just ask you a proof of billing for information verification so it's not really related to my issue.
[One (M7) General] Xperia23:
I think its the dishonesty that's pissing people off mate.

For example, The other day MPD stated, " Next working day delivery ". Why on earth would you put that on your site, then the day after send a message out explaining that orders will be met on a first come first serve basis. So how on earth would they supply orders made on that day, when they can't even meet early March pre-orders.
[One (M7) General] Riyal:
It's what we call marketing. Marketing isn't always honest else you'll lose to competition. Look at samsung. Their marketing is full of hype and look how well they did.
[One (M7) General] mmathiou:
Before judge them to hard lets wait to see if they will make any update today regarding the availability of the phones.
[One (M7) General] CatalinSr82:
I have just called them and they've said the same thing that today and tomorrow are receiving other batches and hopefully fullfiling most of their pre-orders...bla, bla, bla...they've also promissed that they will proceed like clove did, meaning that after receiving a batch (and knowing how many units they have actually received...which is strange by the way - not knowing how many units are coming!!!) could calculate how many cleints will receive their phones from that batch and updating on the product page...again bla, bla, bla...

I am really sick and tired of this problem...

Ordered 17th march, silver one
[One (M7) General] 4onu:
finally they answered me :

Thank you for your email. Please be advised that we are expecting to have your order completed and dispatched by the end of the day tomorrow, once we have confirmation of this we will notify you immediately. Regards. C While. Handtec customer care.

pre ordered -march 11
[One (M7) General] rohiroro:
FINALLY GOT ANSWERS!

i called them just now and asked them when my order will be shipped and they said all orders until 16th and some 17th will be shipped either today or tomorrow !

ordered silver on 16th march
[One (M7) General] Riyal:
Anybody here who ordered the HTC One with the beats bundle already got their order shipped?
[One (M7) General] mmathiou:
Thats great news!!!!:victory: Lets hope that they will keep with this pace and we all got our devices till the next week:fingers-crossed: (pre-order 19th March)
[One (M7) General] Riyal:
Great news indeed seeing movements. I just hope the black versions on the 10th would have no problems...
[One (M7) General] 4onu:
LIES,LIES .. pre oredered march 11 and they said that ,,are expecting to have your order completed and dispatched by the end of the day tomorrow, once we have confirmation of this we will notify you immediately. Regards. C While. Handtec customer care. ,,
[One (M7) General] llothar:
I placed an additional order through Clove for the black one that should arrive on 10th. I preordered with Handtec on 26th so this can take a while...
[One (M7) General] mmathiou:
Why are you telling this? Maybe the next batches are bigger or maybe there are less people ordered the phone between 8th to 17th..
[One (M7) General] 4onu:
lets see ,for order on march 18 they say ,,shipping today,, and for march 11 they say ,,the end of the day tomorrow,, are just lies, when i,ll see my htc one at my door i will trust this thieves