[Nexus 4 General] Superpopsss:
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen

UPS arrives at my door to return it to the sender. :eek: I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.

They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.

I'm OK with that no problem.

2 weeks pass. I call them starting to get annoyed.

Now they changed the 2 weeks to 14 businesses days :banghead:

But in the first email they sent they clearly said 2 weeks if package was unopened.

"Thank you for contacting Google Play Hardware Support.

I understand your concern and frustration with the refund for the returned Nexus 4 device.

If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.

If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."

I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.

I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.:mad:

Emailed them back and this is what they sent me back :

Hello,

Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.

My regards,

Erin*

Google Play Support.

10 minutes later I got a new email :

Hello,

If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.

If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.

If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.

You can always check to see if a refund has been processed by visiting https://wallet.google.com/

My regards,

Erin*

Google Play Support.

I think I am about to explode. Google customer is the worst customer service I ever had.

Now my question is: what to do next ?

Never buying a device from the Google store, NEVER.

/rant