yashsingh1/xdaforums huggingface dataset:
[One (M7) General] neniick:
just had a long conversation with the chat of htc. after a long long time asking i only got the information that there is an unexpected big demand for the htc one. the only thing they could tell me was that the device will be delivered to the retailers next week, and that the rest of europe will have the device available before the end of april.

then, just to be shure, i asked them again if i should expect my black htc one before the end of april and that got confirmed. so fingers crossed that i will still get my black one before the end of april but i dont think that will happen :fingers-crossed:
[One (M7) General] mmathiou:
Regarding the official statement that you post, it is the same that published in the first delay (15th March) and they provide this to everybody. I have it the same in my e-mail ,in different language thought, when I have contact my country's HTC office, two weeks ago, about the availability and colors in my country.

My opinion is that the demand is OK and HTC was expecting this , based on early reports before the presentation of ONE when it was M7.The only unexpected is the shortage in camera module that had cripple the production.
[One (M7) General] neniick:
yeah i know, but if i dont have my black one after the first week of may im gonna try and get my money back from htc, because they give false information or no information at all) and they dont keep their promises. dont know if it will work but im getting tired of waiting 2 months for a phone i should have gotten before the end of march....
[One (M7) General] shahin88:
No one will believe this , after posting this replay last week i was waiting for the first working day for Handtec to provide a clarification about what is going on in my ordar , as they promised last week that they will send the tracking number at the end of the day ( friday 5-4-2013 ) and they did not.

so i called them early morning yesterday and I spoke to a costumer service representative , he told me that there was a mistake and he will send the tracking number to me within few hours.

I waited and waited and waited and there was nothing ,so i called again but with an angry and aggressive tone and i asked to transfer my call to the costumer service maneger , after transferring my call he answered and toke my ordar number then he put me on hold , after 10 min of waiting he told me the biggest lies that i ever heard : your phone was dispatched and shipped to a wrong person in russia :cyclops::cyclops::cyclops:

if any body wants to now my reaction at that moment , please write in youtube

The Office- Michael Scott No God No
[One (M7) General] :No-Frost::
Yay!!! The One is in my place :D

Now I have to wait until I the end of my shift to go home and start playing with the beast :)

By the way, the import taxes and customs in my country charged me almost 300 US dollars :( ... Well, at least I can move one from the HTC Magic now (as my Desire HD was not working)...
[One (M7) General] Riyal:
Already cancelled my order with handtec. And already preordered the 64gb dev edition. Hoping to get it in the 19th...

If you ask me blame the guys who are swapping their devices because of the minor hairline gaps! They're way OCD and that maybe caused HTC to get lower stocks because it was all sent to them as replacement and made HTC slower in production because of stricter QC.
[One (M7) General] buBleZ:
That's unlikely. Probably few thousands were returned. But HTC ships in 100s of thousands.
[One (M7) General] EnIXmA:
Just cancelled my order as HTC Canada is offering the old smart phone trade in for $100. Should be releasing here by end of April with working LTE.
[One (M7) General] Riyal:
Nope! :) If you read the news regarding HTC One manufacturing then you'll understand.

BTW guys anybody here who refunded from handtec that paid thru paypal? How long did the refund process took? It's still pending on my paypal account.
[One (M7) General] inffy:
Well my refund on my Visa is still waiting to be released by the bank *sigh* and i cancelled my order last week.
[One (M7) General] EnIXmA:
Mine says pending until April 16
[One (M7) General] Riyal:
Ahh glad it's not only me. :o

when did you cancel yours?
[One (M7) General] EnIXmA:
2 hours ago
[One (M7) General] mmathiou:
I also do not believe that the problem was the return of a few pre production devices.Do not forget that original plan was supposed for ONE to be in every country except USA right now.

The real problem is the camera and the casing of this phone, which both has been admited by HTC officials.

Now it is a matter of life or death for htc to bring the ONE to the markets.
[One (M7) General] charvin96:
I paid through Paypal but with a linked CC. I already got my refund from a return within 2 business days.

They've had that trade-in program for a few weeks now, but it's not going to cut it if they don't allow us to buy one before the expiration date. I'm hoping the carriers have the HTC One in Black on or shortly after April 19th, the day of release.
[One (M7) General] pham87:
It's been a long and tiring experience since pre-ordering the phone early March.

Handtec acknowledged the 850mhz 3G issue and have told me that I can return the phone to them for a refund.

Issues with obtaining the phone then only finding out that I can't use it properly here has been nothing but a turn off.

nevertheless, having a day playing with the phone, I'll definitely get it locally.
[One (M7) General] Riyal:
Ahh! Thanks glad it takes only 2 days :D On paypal it says 5-7 days. And yeah mine is also a linked CC.
[One (M7) General] ajftl:


---------- Post added at 09:56 PM ---------- Previous post was at 09:55 PM ----------

Is that why I was sometimes going into edge ? Wtf. Today I switched to wcdma only mode and so far phone hasn't switch to edge. Phone staying in H or 3g for the longest time. Lets see tomorrow. I though it was weird.
[One (M7) General] pham87:
actually i'm not too sure what your problem is - are you an Aussie user?

if you set it to wcdma then it wont piggyback onto GSM or EDGE

but if you are saying it's stuck on 3g/H+ anyway then it should be fine for you

it would only be an issue if you set it to wcdma only and you had no service/signal the entire time
[One (M7) General] Riyal:
Anybody already tried confirming the issue with HTC directly? I'm pretty sure this is just a modem driver issue. They must have disabled by accident/broke that frequency on the radio firmware currently installed.

Or if any aussie user there wanna sell their no 850mhz HTC One to me? :p I don't really care as we aren't using 850mhz frequency band here in our country anyways. I have already preordered the dev edition but I also wanna buy a UK model for it's LTE bands.

3g speeds here in our country is so damn slow because to many users congest the network whilst LTE isn't because of rare phones available here with LTE connectivity so I'd like to take advantage of it as much as I can. lol! :D I could pay for it full price instead of you returning it to handtec for refund.
[One (M7) General] Montague:
Hmm has anyone got any updates from Handtec other than the email we all got yesterday?

Thanks =)
[One (M7) General] mmathiou:
No.Clearly the problem is with HTC and not with Handtec.We have to wait for the HTC to provide phones, probably after the USA launch!
[One (M7) General] alexis_p3300:
i cancelled the black one,and now i choose silver version,let's hope it will come soon..
[One (M7) General] Snood:
Strange, I didn't get the e-mail. I have a pre-order for the black version, placed on 13th March.
[One (M7) General] ext109:
exactly the same here.. Black, 13th march, no mail
[One (M7) General] :
I can get 3G about 30km away from Melbourne CBD, but any further out and i can only get EDGE, No matter if I swithc to just use WCDMA only, it didn't matter.

I spoke to HTC today for quite a long time and they basically demanded that I send it back to Handtec, which I said that I wouldn't do as Handtec can not replace the phone with another one that will work and all they can do is refunded me.

They eventually offered me to send it to their HK global repair centre through Fonebiz, however when I called Fonebiz they told me I would have to pay a $99 freight fee to do this.

After kicking up a big stink with HTC again, they eventually said they will look into it for me and asked me to send them my receipt and they will contact me soon about what they can do. (That was this afternoon)
[One (M7) General] ajftl:
Please keep us inform it about this since I switched to wcdma only mode I haven't seen phone switching to edge been over 24 hours already
[One (M7) General] :
Where are you located? Is there the 2100 frequency close by? Or it's that you used to have the problem and now it is gone? If you swithc back to Dual Band does the problem return?
[One (M7) General] ajftl:
I live in USA fort Lauderdale fl nope I haven't switch back to dual mode im on att btw I think they use 850 and 1900
[One (M7) General] :
Ahh okay no worries!
[One (M7) General] Djmk4:
Expansys here in Greece got it's first stock today but it's expensive for me...any hope that we maybe get that one before 22-29 April?? :(
[One (M7) General] pkdick:
Yes, strange...same here. Preordered on 12th march, black and no mail...
[One (M7) General] Gunner86:
I ordered on march 17th and had to cancel today due to the missing 850mhz band and handtec telling my i would have to cover shipping back to them if the phone got here and didn't work with my carrier
[One (M7) General] ajftl:
Weird descriptions saying band is there
[One (M7) General] kotag82:
Me too I will call them tomorrow will see what happens
[One (M7) General] acantril:
SO whats the deal with the 850mhz 3g on the UK version ? Ive looked at all tech specs including the anandtec review and there doesnt appear to be a model that DOESNT support 850 3G
[One (M7) General] ajftl:
Exactly I don't know something is not right I go to edge from time to time so I have to switch modes and connects to H I think it's a bug need fox ASAP
[One (M7) General] mmathiou:
Not anymore! They now have shipping date 26th. I have sent then an e-mail and these devices were all pre-orders from Martch. That has been shipped.

---------- Post added at 12:06 PM ---------- Previous post was at 11:56 AM ----------

The e-mail that has been sent it is also posted in handtec's blog in Handtec's product page.Please check

http://blog.handtec.co.uk/stock-update-htc-one-32gb-silver-and-black/

Regarding the black the info is the following:
[One (M7) General] CatalinSr82:
To whom have you sent an email? To handtec? Be more specific please. What has been shipped?

Thank you
[One (M7) General] mmathiou:
No Expansys. Please check my post more carefully, it is a reply in regards of Expansys Stock.
[One (M7) General] CatalinSr82:
Sorry:(. I thought that the guy who was asking if there is a chance to receive our devices before 22nd was referring to Handtec and as a consequence i presumed that you are also talking about Handtec. Anyway, i've seen that on the forum that ASDA direct is informing customers that now has stock. According to the fact that all retailers such as Clove, Handtec etc received their units in the same time and on the same number maybe there is a chance for handtec to have OUR phones earlier? Is there Anybody here from UK who might some info...i don't know, even based on rumours...i'm really feeling like i'm exploding. In Romania, Orange and Vodafone brought few sample devices in the stores for being viewed, touched, used by the potential customers. Every day, after work, i am going in a store to play with the phone and very often i have a strange feeling of desiring to steal the device as it would be my right to take it :laugh:
[One (M7) General] Djmk4:
i was talking about handtec indeed..you are right....hope for a miracle.....fingers crossed :good:
[One (M7) General] mmathiou:
I am not an expert of supply chain in UK but I am under the impression that every store takes different batched at different times. For example Amazon.co.uk received some units and shipped them under Amazon.co.uk. (check Amazon thread). Right now Amazon orders goes via URmobile.

I am afraid that handtec and clove are going to receive units after 22th of April as they state in their websites thus patient my friend.

When have you pre-order your device?
[One (M7) General] CatalinSr82:
i've ordered on the 17th march. I was on the edge since orders until 16th, inclusive, were covered by Handtec. Very frustrating...

Actually right after S4 was launched i decided to get the One but i was to laizy to make my order on the 15th...bad move it seems:(

Though, i think that retailers which are not selling the phones under contract have received the phones in the same time (clove, handtec etc).

I've seen the Amazon post...very god for them...very sad for us...I'm like a child which sees that almost everyone arround is receveiving candies and all i have to do is to watch:p. Anyway, if we would compare latest stock updates from handtec and clove, we could see (being advised that Clove has fullfiled all orders until 1st April) that it might be a chance to receive our phones earlier (14 to 21 days from order date). Is just a an assumption...
[One (M7) General] mmathiou:
We are on the same boat my friend , I have ordered after weekend 19th of March being lazy to order Saturday 16th as this was my true intention.

Regarding Clove I hope you are right and me wrong but they also made a sock update on 8th of April stating a 14 to 21 days and this to my understanding means 8th +14 day=22th of April to 29th of April same as handtec.:(
[One (M7) General] CatalinSr82:
Yeah, i thought they haven't fullfiled orders made after 1st april and my calculations were 1+14...

But probably you are right even i hope to be the one that i am right:fingers-crossed:
[One (M7) General] mmathiou:
According to AndroidAuthority HTC has managed to iron down production problems and it is ready to release ONE to China

http://www.androidauthority.com/htc-beijing-press-conference-one-release-april-24-188892/

If their info is accurate then we will be able to have our phones for sure before end of month. :)
[One (M7) General] neniick:
if this is true im gonna cry of happiness ^_^ I really want my black one asap. waiting 2 months for a phone ain't funny x'D
[One (M7) General] mmathiou:
Believe me I understand you...Amazon.co.uk released more stock and was gone in a few hours!!!
[One (M7) General] Montague:
I cancelled mine....:(
[One (M7) General] Svenvdmeer:
I also cancelled this monday. I decided to drive 200 km to the Saturn in Germany to buy one there (I'm from the Netherlands). I ordered on the 25th so that is one less pre-order in line for you guys. Good news for me is that I already have my HTC One. And it is really really nice :)
[One (M7) General] alexis_p3300:
I wont cancel mine still processing but,here in greece there are not much options yet..
[One (M7) General] Riyal:
Hi guys! Have some fresh news to those from australia who got their HTC One. HTC UK from facebook just confirmed me that the UK models of HTC One only support the following HTC Bands for HSPA/UMTS.

900/2100 MHz

The specs in their website stating

850/900/1900/2100 MHz is for both europe & asia merged.

The asian variant(Without LTE) will be having all those frequencies listed while the UK variant will be only getting

900/2100 MHz

since there's no carrier in Europe that's using the 850 & 1900 bands.
[One (M7) General] mmathiou:
I will also stick with my pre-order although I was almost ready to order it from amazon.co.uk when they had stock (now they don't have) but I wanted to give Handtec one more chance. I hope that they will not disappoint me this time.

@Svenvdmeer When have you put your preorder with Handtec?
[One (M7) General] Djmk4:
Alexis still waiting...even if it comes here I will still take it.from handtec as its better priced
[One (M7) General] Djmk4:
Hoping for another miracle on monday..anyone in the same boat with me?....the good of this delay is that propably the new batch will not be so defected....with gaps and other minor or major defects..etc!
[One (M7) General] mmathiou:
Not so optimistic...All the indications point out that there will be stock after 19th of April and this can be confirmed from all the major release dates that we have usa, india, australia, canada and china releases ( after 19th or at the end of the month) proves that HTC original plan is to have stock to cover these markets and this can be achieved only by the end of april.

Probably this is due to ramp up of production that will have been maximized end of april. ( a rough estimation that I made since only htc has the production info)
[One (M7) General] mmathiou:
Twitter Message

New twitter message from handtec regarding ONE availability.
[One (M7) General] SecretPup:
None of these 3rd party retailers are going to get anything atleast till 22nd, till the launch of the phone in other countries. IMO, I wouldn't mind waiting another week or 10 days to get it locally..
[One (M7) General] Riyal:
Looks like alot of folks did cancel their preorder... This once lively thread is now like a ghost town lol!
[One (M7) General] buBleZ:
Order date: 15th March

Product: HTC one 32GB silver

Shipped: April 5th

Destination: India

Reached my city: April 7th

Reached me : today. F*****G customs clearance delay

I am a happy bird :)
[One (M7) General] mmathiou:
Lucky guy!!

No mate I have kept my pre-order and I believe many have done the same. (it does not cost anything to do that). Don't forget that most guys have ordered before 16th of March.

If handtec can deliver then we are OK, if not then after 22th will be available in local markets and we will buy from there.

However my impression is that Handtec will be cover their pre-order.

Who has kept their pre-orders with handtec and it is after 16th of March, please post. Mine is 19th of March
[One (M7) General] CatalinSr82:
I kept my pre-order since i estimate that In romania the price will be higher with 100-150 euro (this happens with all the gadgets, i wonder why since we don't have wages as british for example) over the price of Handtec (including shipping taxes).

Also, only the big operators which are giving the phone on contract will have the phone and i am sure this won't be earlier than 7th May.

I pre-ordered on the 17th March (lucky me:crying:)
[One (M7) General] Djmk4:
Mine is pre-ordered on 26th of March.....don't gonna cancel as I got it tax-free and that delay doesn't bother me as I believe That these batches will not have so many detects!
[One (M7) General] paolito92:
I have ordered the phone on 12th of April, do you think that I will receive it in the last week of April, or they will cover only the pre orders?

Inviato dal mio GT-I9100 con Tapatalk 2
[One (M7) General] neniick:
orderd the Black HTC One on 7th of March.
[One (M7) General] mmathiou:
It depends on from the pre-orders and the orders that has been posted after 4th of April,and of course the units that HTC will send them.

Lets see how many will post and then you can have a rough estimation.
[One (M7) General] CatalinSr82:
this is the last post on the affordable mobiles orders thread:

"According to the AM facebook page, the HTC One has been called back to HTC and they aren't expecting any deliveries for another 3-5 weeks."

Could this be true?

If it is, would it apply to handtec too?

Damn...
[One (M7) General] mmathiou:
If this is true this will apply to other stores as well.Lets wait and see if others stores confirms this. So far nor Handtec, not Clove , nor Expansys has confirmed this!

PS. I have just checked the FB page of Am I could not find this post. Do you have a link?
[One (M7) General] CatalinSr82:
Mate, it was a post on AM orders thread. i don't have the link.

Anyway, it seems that other customers of AM replied to this post and said that couldn't find it on FB.

Maybe some sammy fanboy was trying to make us cancel and order for the brand news and totally spectacular S4:D
[One (M7) General] mmathiou:
Great news! from PhoneArena

http://www.phonearena.com/news/Fina...-a-mini-turnaround-upgrades-HTC-stock_id41902
[One (M7) General] zebbi24:
i ended up keeping my order.they have charged me before shipping which is the first time they have done that in all the orders i have put through handtec.but im stuck between a rock and a hard place as i thought id cancel and get a developer edition.well they sold out pretty damn fast!there isnt anything else on the horizon ethier.so have kept preorder for black one from 4 march.just announced in nz we will be first in world for s4.27th april 10am.not that i want one but they are already pushing advertising here and my mate who is a rep for telecom here hasnt had anyword on getting the ONE here.might mean great resale value here.
[One (M7) General] mmathiou:
I have selected payment via Amazon account and Handtec did not charge me. What happened was that the money was reserved in my credit card for 15 days and after that my credit account released from the reservation and money was back in my cc.
[One (M7) General] tlc000:
Hey I have the same confusion as you, but did you ever figure out whether 3G and/or LTE works in Australia? Thanks!
[One (M7) General] zebbi24:
i payed by cc.had the hold for 10-15days then couple weeks ago card was charged!not normal for handtec.maybe trying to lock me in so i didnt cancel as i was one of the first preorders and was for black and i was right around the time they had word black wasnt going to arrive with the silver.
[One (M7) General] Riyal:
htc just updated the network specs of HTC One.

2G/2.5G - GSM/GPRS/EDGE:

850/900/1800/1900 MHz

3G - UMTS/ HSPA:

Europe/ Middle East/ Africa: : 900/1900/2100 MHz with HSDPA up to 42 Mbps

Asia: 850/900/1900/2100 MHz with HSDPA up to 42 Mbps

Canada/ Latin America: 850/1900/2100 MHz up to HSDPA 42 Mbps

T-Mobile (US): 850/ AWS/1900/2100 MHz with HSDPA up to 42 Mbps

AT&T: 850/1900/2100 MHz with HSDPA up to 21 Mbps

Sprint: 1900/2100 MHz with HSDPA up to 14.4 Mbps

3G - CDMA:

800/1900 MHz for Sprint

4G - LTE:

Europe/ Middle East/ Africa: 800/1800/2600 MHz

Asia: 1800/2600 MHz

T-Mobile (US)/ AT&T/ Canada/ Latin America: 700 MHz and AWS band

Sprint: 1900 MHz

Those that are bold are the bands that the UK model would be compatible.

By the way guys... To those who already got their unit from handtec did at least anyone found a defect/returned their device?

Just wanna ask cause those who ordered from the likes of p4u have alot of returns and complaints on their devices but haven't heard a single one that came from handtec or clove.
[One (M7) General] jlevy73:
Thanks for posting this, that is great information. This should be stickied somewhere.
[One (M7) General] pham87:
Yeah I just noticed this too and posted to Whirlpool just to help them.

What option does this leave the importers? You can demand a full refund including shipping can you not?

You basically bought a phone that was not performing as advertised.
[One (M7) General] Riyal:
Yes you can. In fact the day this was addressed to handtec they also replied to just ship back the device and they will issue a full refund at once.

Its HTC marketing team's fault though. They posted specs without getting confirmation from the engineering team. Or could be the engineering team did gave the specs but just made some typo errors.

Anyways glad this was clarified now. Still very happy that the UK model is fully compatible with our country's frequency band from 2g to 4g LTE :D

So basically US & Australia continents have similar network bands and Europe, Asia have the same also.
[One (M7) General] omersak:
Not yet but I might - having an issue with appalling battery, poor 4G and HSPA reception and hissing during video capture. Going to give it another day or two.

If the return procedure is too cumbersome for my liking I'm simply going to sell it - it'll sell well here as it hasn't been launched yet.
[One (M7) General] mmathiou:
Handtec via twitter post that there is no new information! :(