yashsingh1/xdaforums huggingface dataset:
[One (M7) General] chiao321:
this is what they send me:

Customer Service | 10/04/2013 13:14

Thank you for your email. Please be advised that we would advise that your transaction is valid for 30 days so we should still be able to take your payment once your order has been completed, should we have any payment problems with your order we will contact you. Thank you for your co-operation. Regards. C While. Handtec customer care.

i also paid with credit card.

anyway i am glad i ordered the black one 2 days ago because status turned complete, just wating for tracking code :D

EDIT: just got tracking code, according to dhl its already near me and was shipped yesterday already, so might have it within a few hours :D
[One (M7) General] buBleZ:
Can you post a nice high resolution photo please? :)
[One (M7) General] Djmk4:
They get a confirmation that they will get batch with silver's next week...my order was placed on 26th of march and I was told that it will be completed....as black came at the end of last week in a small batch and more lot early this week same with silvers...they inform me that they got a small batch yesterday and they will getting more next week......hope the waiting will be over next week....only good thing I thought about the delay is that new batches has not so many issues with gaps etc as first batches!

Sent from my HTC Droid DNA
[One (M7) General] mm79k:
I think I am going to cancel my order for silver one if I don't get it next week..

Ordered 6th of april...
[One (M7) General] tfouto:
Are you sure new batches have less QC issues? I dont think it's safe to assume that yet.
[One (M7) General] chiao321:
i just got the black one delivered and its sooo nice :)

i ordered it 2 days ago :D

you could try ordering black like what i did just to see if they still have some
[One (M7) General] ksarius:
Any dead pixel? Sound issues? Whatsoever? I want to buy black too but too scared as in my country I can't get it replaced
[One (M7) General] chiao321:
well i only used it for like 30 minutes now.

sound is good, no dead pixels as far as i know for now.

everything works fine accept i cant seem to get facebook stuff on my blinkfeed.

the phone itself has a very small overhang top left and right bottom, but its sooooo small that i wont notice it unless i really gonna look for it.
[One (M7) General] crniliner:
I just picked up my ONE black. It's great. No troubles for now. Protection case is not so useful but it will do until I get a better one. And I need to replace charger, UK is diferent. And yea it was worth waiting
[One (M7) General] inffy:
The Facebook+Blinkfeed thing is a bug and HTC is already fixing it
[One (M7) General] shiro836:
Got my black HTC One, ordered on 27th of March. There seem to be a stuck green pixel visible with black background. Tried fixing it with the app but its still there... Gonna contact them to see if I can get a replacement unit. :(
[One (M7) General] eng.ilyas:
Hi, since the ones who ordered black ver. Are getting it almost after three days, does this mean that if any one orders it today , it will be shipped on Tuesday ( since there is public holiday till Monday)???
[One (M7) General] shiro836:
I think they would only process your order on Tuesday. Probably shipping 2-3 days later depending on the stock availability.
[One (M7) General] zwhelou:
It looks like handtec will be closed on may 6, so any hope of new dispatches is gonna have to be on may 7 and onwards.

let's hope they will have sufficient stocks by then. :mad:
[One (M7) General] holynite:
To the people who has already received their HTC One, does it come with screen protector?
[One (M7) General] chiao321:
no
[One (M7) General] techno_konan:
Handtec working

Hantech posted that they are on vacation today, but surprisingly I had one of my tickets replies today, did anyone receive any updates regarding new stock or shipping?
[One (M7) General] charvin96:
Are they still shipping out preorders or new orders?
[One (M7) General] mm79k:
Preorders, for silver at least
[One (M7) General] Djmk4:
In my last ticket they told me that they expecting a silver batch this week and that my order will be dispatched...pre-ordered on 26th of March...praying to see the so much anticipated dispatch email tomorrow

Sent from my HTC Droid DNA
[One (M7) General] mm79k:
I guess I need to pray more.... 6th of April :(
[One (M7) General] Djmk4:
Was a pre-order or order..as I think they will cover all the preorders of silvers as they did with blacks last week

Sent from my HTC Droid DNA
[One (M7) General] Snood:
I collected my black One yesterday after work. Definetly worth the wait, it's even better than my expectations. No dead or stuck pixels, I have the tiniest of gaps and the top left of the screen is very slightly higher than the aluminium top cap but these are so tiny i wouldn't have noticed them if i wasn't looking for them, I certainly don't see it as a problem at all.
[One (M7) General] Djmk4:
Created a ticket about the silver batch...hope to hear some good news...will post reply asap..
[One (M7) General] zwhelou:
Just got off the phone with handtec, they currently don't have any HTC one Stock black or silver but as usual they're expecting stocks to arrive this week and if not hopefully the next.

The wait for this phone is becoming really unbearable !
[One (M7) General] techno_konan:
Did you hear from them ?
[One (M7) General] Djmk4:
Not yet

Sent from my HTC Droid DNA
[One (M7) General] Benfran:
Still waiting for my silver One...ordered on 21 MARCH !!!

First and last time i buy anything from Handtec.
[One (M7) General] techno_konan:
Agree..

But I think the orders on Handtec are much higher compared to Clove and Expansys.

My friend order a silver unit from Expansys last thursday, and he received it on Saturday !!!

All of my friend who ordered from clove, have received their units, even the ones who order after me ..Bummer !!! :(
[One (M7) General] CatalinSr82:
I have received my HTC, silve one, this morning. Ordered on 17 march. Left UK on Friday night.

Still no news about the amazon unit which left UK on 24th April, i can't wait to expire the maximum delivery date (which is tomorrow) to cancel and ask for a refund. The Handtec unit has a little gap but noticeable only if you are looking very carefully. I will do the stuck or dead pixel later.

Right now i am so happy and hoping this won't change after i will check the phone in every detail:D
[One (M7) General] zwhelou:
The weird thing is that on the expansys and clove threads in this forum a lot of people are complaining about their orders, and a lot of them have been waiting for over a month.

Clove have a 21 days waiting period for dispatch as far as i know.

Do you guys think that if we order through expansys and clove the order would reach earlier ?
[One (M7) General] Djmk4:
Got a reply for my ticket...so they will eventually get some stock this week but they don't know how many......hope my pre-order will be covered....here is the reply:

Thank you for your email. I am afraid your order has still not yet been shipped due to a shortfall HTC distribution have experienced on stock. We are still awaiting our next delivery which his hopefully due to arrive with us by some part of this week. We will update any information on our website accordingly regarding the release of this handset. Please advise if there is anything else we can assist you with. Kind Regards J Bennett Handtec Customer Services

Sent from my HTC Droid DNA
[One (M7) General] inffy:
No it wont
[One (M7) General] techno_konan:
Guys, Any news regarding this week's stock !!

It's becoming reaaaaaaaaaaaaaaaaaaaaaaally annoying !!

HTC has really screwed themselves up with this pathetic launch !!!!:mad::mad::mad:
[One (M7) General] Djmk4:
Not yet..Still waiting....hope to receive some stock today but i believe they will do tomorrow...because the last 2 weeks they got stock thursday and dispatched it on thursday & friday!
[One (M7) General] colonel:
Is this handtec UK ?

I like them, but check out phones4u on the high street or on line, they are slightly cheaper and have some in stock of the silver
[One (M7) General] Djmk4:
yes..i live in Greece...and phones4u doesn't ship outside of UK....also i got it tax free from handtec because i run a company and have a registered european vat...i bought it 419.99 pounds including a free double dip htc flip case. :)
[One (M7) General] techno_konan:
When Did you place your order !!

This offer has expired long time back..:confused:
[One (M7) General] zwhelou:
Commandant nbuirc

I hope so since lat thursday they recieved the black stock, but when have they recieved htc ones on thursdays before ?

Anyway i hope you're right about that ::fingers-crossed:
[One (M7) General] Djmk4:
Yes indeed...26th of March....hope to hear some good news tomorrow!!!!!!

Sent from my HTC Droid DNA
[One (M7) General] zwhelou:
I guess no one got any good news today ....
[One (M7) General] Braigal:
Hoping that they will have a new batch next week.
[One (M7) General] zwhelou:
Here is the latest update i recieved from handtec regarding my htc one silver order:

Thank you for your email. We are hoping to have the HTC One SILVER in stock on Monday! Once we have stock that we can allocate to your order we will arrange to have it dispatched for you. Kind regards. Nick.
[One (M7) General] Djmk4:
Thanks for the update mate....when did you pre-ordered?if nothing dispatch next week surely I am cancelling and going to clove...2 months and still waiting....I can also bought it from clove tax free and that's the reason I am sticking with handtec......a free double dip flip case for free its a good offer but definitely my patience is unbelievable ..as they said above HTC did a pathetic release...

Sent from my HTC Droid DNA
[One (M7) General] zwhelou:
I placed the order april 10th !

This release is seriously pathetic, but i don't think clove is gonna be any better because the problem is coming from HTC not handtec.

As far as i can tell, orders placed on the official htc uk website are fulfilled by expansys and even they dont seem to have any stock.

So i guess we're kind of screwed mate
[One (M7) General] Djmk4:
Any of my friends that pre-ordered from clove before and after me received their devices.....maybe handtec got more pre-orders

Sent from my HTC Droid DNA
[One (M7) General] mm79k:
Order cancelled and bought another from ebay with FedEx Express shipping.

Paid more money but no more waiting for me

good luck to you guys :)

Edit:

Ordered from ebay and now I have my FedEx tracking number in less than 12 hours... so excited

Shipping from Germany and arriving in few days
[One (M7) General] Emhalwis:
Ordered 2 on the 18th of April, they sent me 4 by mistake on May 6th. All black, so I paid them for the extra 2 and sold them at profit.

Can't complain :)

First sense phone after 4 years of nexus, still trying to figure out the kinks, worth the wait, it's a beauty.
[One (M7) General] Djmk4:
They also sent me that they will get on Monday stock....

Sent from my HTC Droid DNA
[One (M7) General] Benfran:
They said the exact same thing to me last friday (about monday 6 May)... but here i am, still waiting for a Silver one.

I ordered on march 21st. If i knew i'd be getting it the same moment it was being sold at retail shops in my country (spain) i never would have bought it from Handtec.

But i'll just wait for it now, since i have already been charged (there's a maximum period of 30 days of waiting before credit cards are charged).
[One (M7) General] zwhelou:
I just got a tracking number for my black htc one :D

order placed on may 3rd

i m going to cancel the silver order now
[One (M7) General] Braigal:
me too. I ordered the black HTC one the same day as you. Just got the email.
[One (M7) General] dwj:
I am still waiting for a phone I have had on order for almost 2 months while others have actually owned the phone for the same length of time. I don't believe it is the fault of Handtec but HTC can hardly complain about their performance figures if this is the way they handle a major release. The HTC one was announced in February and we are now well into May. In almost the same amount of months, HTC will probably be announcing this phone's successor and yet we still can't get hold of one. Still, Handtec say they are expecting stock on monday. As they said last week. And the week before. And, actually, the week before that too.
[One (M7) General] zwhelou:
I just recieved the htc one black from handtec today

i have to say it looks amazing so glad i could get the black instead of the silver
[One (M7) General] Djmk4:
Nice..I will order a second one for a friend...should I buy black?also if I order a black I will get it earlier than silver?what do you think?

Sent from my HTC Droid DNA
[One (M7) General] alexis_p3300:
Lets hope we'll hear some good news today!!
[One (M7) General] Djmk4:
Hope so it's been 2 months

Sent from my HTC Droid DNA
[One (M7) General] Djmk4:
Stock Update: Further Delay From HTC, Further Stock Expected Week Commencing 13th May 2013. if they don't ship anything today..cancelling!!!!!!!!!!Everyone in England have stock except them!LOSERS!!!!!! :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

---------- Post added at 01:56 PM ---------- Previous post was at 01:28 PM ----------

Hopefully:

HTC One Silver we are expecting a batch Wednesday 15th May which should cover orders up until 3rd April. However we are also expecting further stock end of this week and the following week.

Expecting further stock of the HTC One 32gb Black Tuesday 14th and Wednesday 15th May which should cover all back orders and put the HTC One 32gb Black into stock.

Should you wish to make any changes to your order please email customer services upon the email address below -

- contact@handtec.co.uk.

Handtec apologise for any inconvenience caused and sincerely appreciate your continued patience with this product launch.
[One (M7) General] tbc34:
FINALLY! I've placed my order for a silver One on 3/23. It was getting ridiculous. Damn you, HTC, damn you.
[One (M7) General] Djmk4:
ordered on 26/3......happy for that.....but a bit afraid until i see a dispatch e-mail i don't believe anything....placed an order for a friend also today...13/5....hope to get it before june :p
[One (M7) General] unaga:
an update from the handtec official page on facebook : HTC One Silver we are expecting a batch Wednesday 15th May which should cover orders up until 3rd April. However we are also expecting further stock end of this week and the following week.

Expecting further stock of the HTC One 32gb Black Tuesday 14th and Wednesday 15th May which should cover all back orders and put the HTC One 32gb Black into stock.
[One (M7) General] techno_konan:
Any good news from Handtech?
[One (M7) General] dwj:
No. Still waiting for 2 months. Others have posted that there was an update on Facebook but I don't use Facebook and they certainly haven't updated me about my order at any point since I placed it in March.
[One (M7) General] Crew One:
Ordered a black one and got it two days later.

Quick and good customer support too! :)
[One (M7) General] techno_konan:
I placed another order today..for black, after I received the below message from them

"Thank you for your email. The HTC One BLACK is in stock now at the time of this email. If you place an order soon today then it would be dispatched either today or tomorrow for you. "
[One (M7) General] tomer861:
me black order show complate on the web site

no tracking number yet!

place order 12.5 after a month of Waiting for the silver
[One (M7) General] XarhsK:
They shipped the phone today!

HTC One Silver ordered 23/3

at last!
[One (M7) General] Djmk4:
you got tracking number or your status changed to complete?i ordered on 26/3 but no movement yet...
[One (M7) General] Palla71:
http://myukmailbox.com/shopping.php

https://www.skypax.com/shopping-concierge/how-it-works
[One (M7) General] ajftl:
Stop emailing handtec people lol. Omg they must be like ugh another whining kid asking what day.
[One (M7) General] weaselEST:
Dates are gone now.
[One (M7) General] MuhKoInc:
Doesn't matter, they're getting paid regardless of us sending them anything or not. It's their job to handle the "whining kids".
[One (M7) General] NATRES101:
Reveived an e-mail from Handtec
[One (M7) General] lukemo:
Their behavior is really absurd, I can't understand them.
[One (M7) General] weaselEST:
Their explanation:
[One (M7) General] reipoco:
"Expected date 27 Mar, 2013" was deleted :(
[One (M7) General] lukemo:
I understand what you say; but why they put yesterday 27th of March and today they removed it...it seems a sort of joke, not so funny...
[One (M7) General] mmathiou:
On more order to Handtech by me for ONE.

Guys It does not matter if it is 25th or 27th, just check the others (expansys, amazon.co.uk) and all have as date 29th!!

But be realistic here, the availability depends on solely by HTC. If HTC be able to cover the demand then will all have our ONEs otherwise we will wait....:crying:
[One (M7) General] mr_stoosh:
Just got this tweet from Handtec

"Hi Currently its still week commencing 25th awaiting on HTC. Warehouse have to enter a date to their system its an error."

So don't panic as long as HTC supply Handtec their stock and subject to shipping those who ordered should get your phones soon :fingers-crossed:
[One (M7) General] omar302:
Buying & shipping to your UK address will cause you to pay the 20% VAT. You can select to ship to directly outside EU and then you will not pay the 20% VAT.
[One (M7) General] lost_odeassy1:
Hi I know I Had to pay more taxes, the cost to me from handtec including shipping to my country Qatar was around 450 pounds.

Today I cancelled the Handtek and bought from ebay for 550 UK pounds plus another 30 pounds in shipping, so I almost paid extra 130 UK pound for quicker deliver, this phone better be good :)
[One (M7) General] Riyal:
I haven't seen the 27th of march delivery date on the site.

What I'm thinking maybe is HTC gave them a specific date of their stock but hours later they decided to remove it because users spammed them and wanted them to ensure the posted date.

So yeah I think that might be a good clue on what day we can expect it.

I just hope it won't be delayed further as I heard news about nokia winning a patent case on HTC regarding power management patent on Germany court.
[One (M7) General] weaselEST:
http://i.imgur.com/I1kEJBw.png
[One (M7) General] Riyal:
Thanks for the screenshot! Maybe I'll try sending them a mail with this screenshot and see what answer would they have.
[One (M7) General] ctpan23:
Just pre-order mine from Handtec ! let see when is the delivery date .(order status : processing )
[One (M7) General] weaselEST:
Silver is 27.03 again. Black unspecified.
[One (M7) General] mmathiou:
Yes but in the description it has 25th.
[One (M7) General] ext109:
Does anybody know if the black One with urbeats will be shipped as soon as the device itself is in? Or will this one take longer because it's a special set? Already tweeted handtec about it but still no reaction...
[One (M7) General] Benfran:
I ordered on 21/3 . My status has changed to complete...but after 3 hours i still haven't received any confirmation email or tracking number (took DHL express 1-2 days).
[One (M7) General] tbc34:
I ordered silver on 3/23. Still says processing.
[One (M7) General] XarhsK:
yes i have a tracking number :)
[One (M7) General] Djmk4:
Turned completed before 2 hours waiting for email with tracking infos :)

Sent from my HTC Droid DNA
[One (M7) General] Djmk4:
Order completed 3 hours before but no tracking number yet...why? :(

Sent from my HTC Droid DNA
[One (M7) General] crniliner:
It comes a bit later
[One (M7) General] Djmk4:
Still nothing....

Sent from my HTC Droid DNA
[One (M7) General] Djmk4:
Still nothing

Sent from my HTC Droid DNA
[One (M7) General] crniliner:
You recieve your tracking number when postal service starts to process the shipment. I bet, you will recieve it today. Be patient mate
[One (M7) General] Djmk4:
Thanks for that mate....what do you mean...I thought that the shipment is on its way here..called yesterday DHL and told me that I will have it the next say....so If they sent it I will have it today...what do you mean?maybe the shipment is still in England? :(

Sent from my HTC Droid DNA
[One (M7) General] crniliner:
Tracking number is given by the postal service, when they process it. So, when DHL starts to deal with your phone, they send the number to Handtec and the send the mail with that number to you. I bet, you will recieve the number in few hours.
[One (M7) General] Djmk4:
so my order completed yesterday..but dhl didn't send the package yet right?
[One (M7) General] crniliner:
Mate, DHL has to start process the shipment. It's a bit more complicated than sending an ordinary mail. Be patient. You will have your phone in couple of days.
[One (M7) General] Benfran:
Djmk4, any news?

I still haven't received any email or tracking number confirming the order...this is how handtec works.

I called them twice, and they gave me a DHL tracking number, but that tracking number "isn't available" yet on DHL's website. They said it will be in some hours. Hope so..

I've never seen a company work like that !! 2 months waiting, and when they finally, allegedly, send you the phone, you don't even receive a fu***** email confirming it !!! I obviously checked the spam folder too, but nothing. I'm not even asking for a mail with the tracking number, just a simple mail that says "your phone has been shipped".

Even if the people i talked to on handtec are really helpful and nice, this is the first and last time i'm buying from them.

I'll post here when the misterious tracking number they gave me starts to "work".
[One (M7) General] tbc34:
If it's been more than 30 days since you've placed an order you should give them a call. I got an e-mail and called them. Gave them my credit card details again and the order went through. He told me the order will be dispatched today!
[One (M7) General] Djmk4:
i called them today about 1 hour ago and they told me i will get the confirmation email between 6 hours from now..the point is that they got a batch in 2 pieces yesterday!one early and one before they close.....the 2nd is about our orders and they couldn't managed to dispatch them yesterday so they did today...also as it mentioned above...the tracking number will be available in a couple of hours..it's a matter of dhl and not handtec......htc messed it up in that release...they have black in stock...also they have s4 iphone 5 and other premium phones in stock the most times and in good prices......that's all!when you get the email that means that dhl also have proccessed your shipment ;)
[One (M7) General] Benfran:
The thing is,when i called them this morning they confirmed me that the phone had already been shipped, and they even gave me a DHL tracking numer by phone.

But unsurprisingly, that tracking number doesn't work on dhl's website.

The only thing i'm asking is an email confirming my order had been sent...nothing else. Like any other company in the world would do...

Anyway, we'll just have to wait...you can't expect a normal service from handtec.
[One (M7) General] crniliner:
It was the same with me. I recieved a tracking number much later than the first email. So stop bashing the Handtec and wait a bit.
[One (M7) General] Djmk4:
Received the tracking number hopefully it will be in my home tomorrow morning :)

Sent from my HTC Droid DNA
[One (M7) General] riyazquest:
Help!!!

After getting sick of this waiting finally bought the phone from Handtec (Silver one)

( htc-one-32gb-silver-with-monster-urbeats-3-5mm-headphones-white-red )

But After I bought it, i saw this thread and people here are waiting for more than 2 months for the silver one now. Should I Cancel my order or Will i get it in about 10 days time as HTC One is coming in almost all markets now. Please help and tell me how to cancel my order if it is going to take months again
[One (M7) General] Benfran:
I received my tracking number yesterday night.

Should be receiving it this afternoon late, or monday morning (hopefully).
[One (M7) General] Djmk4:
Me too..but today i received the device....it's unbelievable...perfect build quality...no gaps or anything.....love it!!!!!!!!!!!!!!