yashsingh1/xdaforums huggingface dataset:
[One (M7) General] jagdesh:
a response from Handtec regarding my order ... (btw i placed pre-order on the 22nd march first and now they saying i did it on the 26th march... :mad:lies lies ...)

Thank you for your email. We do understand your frustration at the delays and the lack of availability on this device, we are hopeful of being able to ease the fears of many of our customers over the next few days and we really do appreciate your patience whilst we continue to fulfill our pre-orders. We would love to be able to fulfill all of our orders with the first batch and be able to guarantee when orders are going to be shipped, but this is just not possible, unfortunately the first allocation was not of the quantity we originally expected HTC have provided all retailers with the same quantity of devices for the initial batch and as you have mentioned it appears this quantity has served to fulfill orders of a much wider date range with some of our competitors. I can only assume this is because they have a lower volume of orders. At Handtec we have received such a large quantity of orders that the first batch will only serve to complete a small percentage however the good news is that we expect further deliveries over the coming week and this should ensure many more customers receive their HTC One with as little delay as possible. Your order in particular was completed on the 26th March, which in relation to our initial orders is one of our newer purchases and as such i am certain it will be next week until your order is completed. I would like to be able to provide you with exact numbers but with further deliveries expected immanently it would not be possible to confirm the quantities received. As further deliveries are received from HTC we will ensure that information is placed on the product page to confirm which order dates will be fulfilled but for the moment the only information i have is that we expect to fulfill all orders up until the 16th March by the end of this week. I am sorry about this situation and i can assure you that we are working hard to ensure all customers have their HTC One in a reasonable time frame and we really do appreciate your understanding at this time. Do let us know if there is anything else we can help with. Kind regards. Mike.
[One (M7) General] mmathiou:
Update from Handtec

************************

http://blog.handtec.co.uk/stock-update-htc-one-32gb-silver-and-black/

Stock Update 4th April 2013

Stock Update: With the sheer volume of orders we expect to fulfill orders (approx) to 16/17th April 2013 this week with more stock expected next week. Distribution has informed us that they have shipped similar numbers to all suppliers regardless of purchase order size.

PS.Thank you handtec! This is an honest update. I will stick with my pre-order waiting from handtec to deliver.
[One (M7) General] submarinedog:
From the Handtec blog:

---

Stock Update 4th April 2013

Stock Update: With the sheer volume of orders we expect to fulfill orders (approx) to 16/17th April 2013 this week with more stock expected next week. Distribution has informed us that they have shipped similar numbers to all suppliers regardless of purchase order size.
[One (M7) General] rohiroro:
lol why would i lie..i just called them and they said that...yeh maybe they get a big batch and they send them all out...did you think of that genius?
[One (M7) General] jagdesh:
Bump...
[One (M7) General] 4onu:
my friend you missunderstood, i don,t say you lie,i said that handtec are liars and we should not trust them
[One (M7) General] mmathiou:
I think you are too hard with them.:p Time will tell... till Friday it is only 1 1/2 day from now, so then we will be able to see if you are correct or not.:D
[One (M7) General] Xperia23:
With all due respect, Its got nothing to do with marketing the product itself.... That's totally different to telling someone they will get their phone next day when you know full-well you cannot stick to this promise.

I'm not saying that shops are to blame for these HTC stock issues. What I am saying is that, if a shop openly said, look, were struggling with stock levels and we do not know at the moment when we will get them, fine.

The issues is, as I have mentioned that people are being told, tuesday, Wednesday now..... Sorry it's going to be Friday.

This behavior will probably result in people cancelling orders anyway, losing a company customers.
[One (M7) General] mmathiou:
Let's be optimistic here. 4onu since you have pre-ordered on 11th can you please post the shipping mail to thread when you will receive it?:D
[One (M7) General] 4onu:
my pleasure when will have it,meanwhile..
[One (M7) General] :No-Frost::
Hey so you speak spanish :) ... Nice :)

Well... My pre order is from March 8 so I'm hoping to get some news today :)
[One (M7) General] submarinedog:
I agree - be patient, I'm sure Handtec are very busy as it is, on top of that they are responding to customer emails promptly and in a nice manner.

Ordered on 11th March, hope to see a dispatched email soon.
[One (M7) General] h4oxer:
Seems my crappy LG put the punctuation wrong in my last sentence. I am hoping it won't have any delays, hence the "fingers crossed". I do not know that there are NO delays. Sorry for any confusing ;), blame LG.
[One (M7) General] 4onu:
you are right, we must let handtec people work,i think C While from customer care are packing now the phones... First of all,they have people to assist customers , are their job,to answer customers..

Second,as long i paid for something should be delivered on 15rd march,delayed on 26rd march,delayed on 3rd april,delayed on 4, and promise on 5rd april , i must have informations ,if they don,t know to handle the situation with htc they should tell us go to someone better, handtec makes money with our orders,is not for free .. you are free to let handtec handle your package next year ...
[One (M7) General] ajftl:
Mine too. We didn't make it yesterday by a hair lol

---------- Post added at 09:15 AM ---------- Previous post was at 09:11 AM ----------

Handtec email inbox must have 1000 emails waiting to be reply and they all from here lol omg. I have to give it to them. Keeping calm with all the same question over and over. And they always reply decently... I'll be like. Wait for your stupid phone and stop asking bs. Anyway. Where is my email? March 8 here
[One (M7) General] yuvalav:
just got this message from Handtec

Just so you know :) :

"Thank you for your email... I'm afraid we do not know the answer to that question as we are

getting small batches in on an almost daily basis but we do not know the

quantity contained in those batches. The only information we have at the

moment is that we are aiming to have all pre orders that have been placed

up to the 16th/17th March dispatched by the end of the day tomorrow. All I

can advise is that you place an order as soon as possible as that way your

order will be dispatched once we are able to do so... Kind regards."
[One (M7) General] mmathiou:
Handtec removed the special offer for a free HTC case with the ONE.

Whoever orders now there is no case.
[One (M7) General] gezzy:
R: Orders from Handtec

2 hours ago I called handtec and they told me they're waiting for 2 batches,today and tomorrow, and I took my preorder on 9th march.

Last and more important thing, in my order there is the screen protector too, that is now out of stock. They told me that for preorders they just have screen protector apart, they're just waiting for phones.
[One (M7) General] mmathiou:
Shipping Email

Has anyone received today a shipping e-mail so far:confused:

Please post it along with pre-order date.:angel:
[One (M7) General] broncogr:
Guys, enough with the rants please....
[One (M7) General] :No-Frost::
Thanks mate, that IS useful information.

Then I should not be worried about my preorder... Though I ordered 3 screen protectors as I always find the way to destroy the first protector :p
[One (M7) General] yuvalav:
if i placed an order yesterday, when do you think it'll be shipped towards me?
[One (M7) General] :No-Frost::
Well guys I have some information from Handtec.

I've preordered the device with Car Kit and 3 Screen Protector on March 8 and I've just got an email response from Handtec:

---------- Forwarded message ----------

From: Handtec <contact@handtec.co.uk>

Date: 2013/4/4

Subject: [#BOE-54722] Ticket replied: Contact form Hugo <h**********g@******.com>

To: Hugo <h**********g@******.com>

No problem. All accessory items are in stock and we are just waiting for your HTC One to come in - will hopefully be tomorrow. Once in stock your entire order will be dispatched for you. Kind regards and thank you for your patience. Nick.

Handtec Customer Care

For Competitions , News & Exclusive Deals

Like us on Facebook

Follow us on Twitter

Visit our Blog

You can view the ticket and reply from web interface from here .

Hopefully my device will be dispatched today but I think all orders from March 08 and ahead will be dispatched tomorrow.

Not bad news but neither excellent news :)
[One (M7) General] EnIXmA:
1-2 weeks approx
[One (M7) General] jagdesh:
Hi Guys ... FYI

I wanted to get to the root of the problem... you know Handtec has been complaining that HTC has not given them enough stock right?

Well so I wanted to hear from the horses mouth... therefore, I wrote a bad email to HTC UK asking for their side of the story to know for sure if its actually their fault about lack of stock ..and below is there response

"Thank you for contacting HTC regarding your HTC One.

My name is Claudia and I am a Technical Support Agent for the HTC Written Team.

I'm sorry to hear that you are experiencing difficulties with your order. I can only imagine it is frustrating for you to wait for so long.

I am not trying to blame anyone, but Handtec, as a retailer has asked from HTC for a number of device. If they received more orders that they were expecting, for sure they are not able to cover them. As you ordered the handset on their website, they have to honor your order. If you had ordered it from HTC Official Website, we have had been responsible for it, but in this situation there is nothing I can do to help you.

It is true that the number of orders of HTC One is very big, but I can assure that HTC Team is doing the best for the customers to be happy.

I am sorry about the situation. We appreciate your interest for HTC devices. Thank you very much for the patience.

Let me know if I have successfully answered your question, please click here to complete this."

So atleast to me ... this problem does not seem to from HTC's side...

Anyways wanted to share this with you guys ... and yes I am also sending this to Handtec to get their viewpoint...
[One (M7) General] neniick:
this does not prove anything, because handtec knows how much orders they have for the htc one, and if they get small batches on a daily base from htc (which sounds legit to me), handtec cant do **** to speed up the rate of shipments. seems a little weird to me handtec orderd only 100 ones when they have 500 pre-orders. and they had enough time to order more from htc during the delay since half march. so i guess it is htc's fault.
[One (M7) General] :No-Frost::
Basically it's the same situation Handtec explained actually...

I mean:

Handtec ordered for example 1000 devices, received 800 pre orders and HTC was able to fulfill only 500 of the 1000 ordered by handtec... Whic leads to delays...

OR

Handtec ordered 1000 devices, they have received 1500 pre orders, HTC only dispatched 1000 so there's a delay...

In any case, no one's to blame at this point as either the pre orders are much more than the expected or HTC wasn't able to provide the enough devices to complete the orders.

Hope it makes sense :p
[One (M7) General] ajftl:
DRAMMAAAAAAA
[One (M7) General] mmathiou:
I am not an expert in order-supply chain so I can not comment this.

In the end of the day what is matter to me is Handtec

to honor

their commitment and ship the devices that ppl ordered from 8th to 16-17th of March till the end of business day of Friday and then next week to ship my device and the rest of March pre-orders.

This will be the rule that I will draw a conclusion.
[One (M7) General] muayyadf1:
I ordered mine on 3/11 and they confirmed to me shipping the device tomorrow. If they don't ship, going to cancel for sure.
[One (M7) General] neniick:
lol yeah, because waiting one more day will mean the end of the world xD i'm waiting since 7 march for my black one, and i will have to wait about 2 more weeks. stop crying like little baby's
[One (M7) General] muayyadf1:
It not about the 1 day or 100, it is about their credibility.
[One (M7) General] satfun123:
we have to blame HTC company not Handtec... Handtec giving the best.. they didn't get what they expected...
[One (M7) General] buBleZ:
Thats just a generic reply from a customer care rep who doesn't know any details. Doesn't prove/conclude are anything at all.
[One (M7) General] ajftl:
Lol I knoowwww I'm calling Obama. He can probably call hantec and get a better answers. DRAAAMAAAAAA. TNT
[One (M7) General] :No-Frost::
Your comment reminds me The Joker:

It's not about money... It's about sending a message :)
[One (M7) General] asad510:
Some of the comments are the most non sensical I have ever heard. Handtec doesn't make HTC one - HTC have screwed the release big time as THEY are not supplying the units. Look at amazon clove p4u - HTC just didn't make enough devices and they are the ones changing dates

Will HTC deliver on Friday or will they mess up - not handtec as they are the messengers
[One (M7) General] muayyadf1:
I have seen expansys have them in stock for two times already..
[One (M7) General] PeteLockwood:
giving there best ? i would have to disagree based on the price they are charging....
[One (M7) General] :No-Frost::
Actually, Handtecis one of the cheapest places to get the phone. At least on international orders.
[One (M7) General] zoic:
I made order One+iBeates on 4th of March. Today I finaly recieved tracking number. It looks like orders with headset take one more day for shipping.
[One (M7) General] Gig11gs:
Dude Don't Call Obama with your avatar he might think its a missile launch code or something.... your son is keeping him on his toes

Any way as for the HTC One I will give them a week if nothing gonna cancel, because by then I might as well wait and get it from a local store for warranty.
[One (M7) General] ajftl:
If I don't get an email tomorrow I would cancel and order it with att. DRAAAAMAAAAA
[One (M7) General] Riyal:
Dude that's Psy not Kim Jong Un on his avatar. Although I understand if you didn't recognize it. Koreans tend to have almost identical face figures.

And yeah Psy is a south korean not the north so Obama won't care lol!.

Anyways back on topic :D

So anyone here has any updates/just recieved their shipping info(yesterday not counted)?
[One (M7) General] cloudq:
its actually kim jongil, kim jongun's father. not psy.

anyway, ordered 23/03/13, still processing
[One (M7) General] satfun123:
Hi... On 27th March, my order cancelled during verification process... any idea when will i get refund from them?
[One (M7) General] Riyal:
Ahh! Crap sorry then :D I didn't recognize the face of their previous leader. I'm not that old yet to know what the previous nokor leader looks like on his 30s-40s :p He does look familiar to psy though... :D

Hi! Contact them they should refund you once you inform them. By the way just wondering how you did you fail the verification process?

And @All

Anybody who preordered before 16/17 already got their orders shipped?
[One (M7) General] mmathiou:
With such order date you should expect your phone to be dispatch some time next week.(based on the posts in this thread)
[One (M7) General] satfun123:
@Riyal

I have Business account... but i uploaded my residential address to them... so that cancelled my order...
[One (M7) General] riz157:
As far I was aware they don't charge until dispatch.
[One (M7) General] MuhKoInc:
Damn it's annoying, I got a shipping confirmation wednesday evening, and a tracking number as well. But I have yet to be able to use the tracking number for anything, it's not registered anywhere, so I have no idea if the package ever actually left Handtec. Anyone having similar problems?

I wrote them and they just responded "are you still having the problem?" 4 hours after sending the mail.

It's almost more frustrating than the delays, seeing as it's supposed to be on it's way :P

Other than that, glad the delays are finally over :D
[One (M7) General] satfun123:
They debited money from my account...used Segapay debit card.. still they didn't returned it... :(
[One (M7) General] Riyal:
What shipping method did you choose? If its royal mail then expect it. If its fedex or dhl panic now lol!
[One (M7) General] MuhKoInc:
Royal Mail. So I should expect it? As in expect not being able to track it, or that it's taking ages for no reason? :)
[One (M7) General] Riyal:
You can track it but their tracking system is usually delayed most of the time. If you still can't track it after 24 hours by the time of this posting contact handtec so they can follow up your order there.

And by the way... Which of the following here di handtec use to ship the device?

http://www.royalmail.com/parcel-despatch-low/international-delivery

If it's International Signed then they're a little bit lame on providing tracking information. If it's Airsure then it's fully tracked since it's their express mail service there.
[One (M7) General] rohiroro:
GREAT NEWS !!

ordered in 16th and emailed handtec and they replied saying good news that it willget shipped today and I will get tracking info by end of the day ! finally !
[One (M7) General] Vatoe:
That is good news. So it seems that there are true to their word in relation to orders up to the 16th/17th being shipped today. That should mean ill get a tracking number something today as well for my order made on the 12th...
[One (M7) General] gezzy:
Just called handtec, my order (9th march, silver one plus screen protector) will be shipped today and I'll be mailed late in the afternoon for the tracking number.

Inviato dal mio HTC Sensation XE with Beats Audio
[One (M7) General] MuhKoInc:
Ah. Guess I should have tried to find out what shipping method was best :P

Yeah, international signed for, so I guess I'll just live with not knowing anything :D

Makes the surprise that much better, I guess :D
[One (M7) General] omersak:
"Thank you for your email. Please be advised that we would expect to have your order dispatched by the end of today, once this is confirmed we will notify you immediately. Thank you for your continued patience with this matter. Regards. C While. Handtec customer care. "

Ordered 9th March. Fingers crossed.
[One (M7) General] mmathiou:
Great news for all!:highfive:

Well done Handtec!:good::good:

Lets hope that Handtec will post an update in their blog regarding their stock and the shipping for the rest of us too:D (ordered 19th March):fingers-crossed:
[One (M7) General] submarinedog:
Just checked my order status on the Handtec website. It has changed from 'processing' to 'complete' :D Ordered on 11th March.

Now to wait for the tracking info.. hopefully!
[One (M7) General] strobo:
Same here...

Ordered 13th march and order in my account says complete. Inside the order it says the phone has been shipped.

Finally....
[One (M7) General] :No-Frost::
Yay :D I've never lose the faith in Handtec... My order says complete now :D

I've requested my order to be dispatched by Fedex Express (3 to 5 days tops) so my phone should be arriving next week :D

Happy Happy! Joy Joy!

Oh I miss Ren & Stimpy :(
[One (M7) General] 4onu:
+1
[One (M7) General] mmathiou:
Orders after 16th of March

Has anyone contact handtec regarding the orders beyond 16th of March? If yes please post their reply to thread.

Thank you!
[One (M7) General] :
Just because I'm a lurker, I thought you would like to know that I just received dispatch confirmation for my order on 15/03 :)
[One (M7) General] Azure465:
I ordered on 10 march and nothing yet :( still says processing
[One (M7) General] Gig11gs:
NoooooOOOoooooOOooo!!!1

my order is on the 18th of march.... common this is BS!
[One (M7) General] pham87:
8/3

no email yet but status is now 'complete'

finally
[One (M7) General] Riyal:
What color buddy?
[One (M7) General] buBleZ:
I ordered on 15th March (to India) and now it says completed. :D

Waiting for shipping info.

You ordered something along with the phone that is not in stock?
[One (M7) General] satfun123:
Let me know customs duty after shipped..
[One (M7) General] maikel2201:
Preorder estimated numbers

Hi

I just wanted to give info to all those who were intrested in the amount of preorders HandTec has.

my order was on april 3, so i probebly have until late next week to have my order ship out.

my first buy was with the viza option, which half an hour later i canceld and used the paypal option, and the intresting part was the order numbers!

Order #	Date	Ship To	Order Total Status

100024991	03/04/2013	********************	$658.75	Processing	View Order | Reorder placed on 11:20am

100024977	03/04/2013	********************	$658.75	Canceled	View Order | Reorder placed on 10:53am

thats 14 new orders in just 30 minutes, and its not even noon yet!

those numbers give some advice, depending on what you do with them, for the amount of preorders they get every day for at least the last two weeks on the HTC ONE.

i would say about 250-450 on a good day!

can anyone else give out the code they have to see if the 1000249## are preorder seriel code for just the HTC ONE? cause it could also be a code for all the products on the site!

cant wait to get my ONE!!!!!!
[One (M7) General] Riyal:
Mine is 100018355 and it was ordered last march 9. But nope the order # isn't for htc one alone cause i ordered a crystalusion product from the too and got an order # 100018357
[One (M7) General] mmathiou:
Orders after 16th of March

Not very good news from Handtec for the rest of us!

Latest tweets:

So what I understand from the above is that handtec are waiting more batches but there are not sure when this will be delivered!

Arm with patient all!
[One (M7) General] maikel2201:
Then i guess i was wrong!
[One (M7) General] Riyal:
Not really bad I think. Imagine us who ordered early. We have endured waiting for weeks/a month even I won't get my order today. And have to wait till 10th while those who preordered just a week ago are expecting a waiting time of only a week or 2. :D think on the bright side
[One (M7) General] Tarzan-:
Ok guys, 3 of my orders have been shipped. Last being shipped was placed on the 11th of March, haven't received the shipping notice yet though.
[One (M7) General] :No-Frost::
Yay, Tracking number just arrived... Ordered on March 08 :D

________________________________________________________________________________

This tracking update has been requested by:

Company Name:	GPSK LTD

Name:	www.handtec.co.uk

E-mail:	'not provided by requestor'

________________________________________________________________________________

www.handtec.co.uk of GPSK LTD sent Hugo ************ of Hugo ************ 1 FedEx International Priority package(s).

This shipment is scheduled to be sent on 04/05/2013.
[One (M7) General] submarinedog:
Also just got my tracking info. Scheduled to be delivered 09/04 :)
[One (M7) General] ajftl:
Mine shipped. Got tracking March 8
[One (M7) General] maikel2201:
when was it orderd?
[One (M7) General] Gunner86:
Ordered mine on the 17th and no shipping for me, next week hopefully :)
[One (M7) General] Djmk4:
Hey guys I know that you don't know anything except HTC but I preordered on 26th..do you believe that even the next week will not have my device shipped?
[One (M7) General] mmathiou:
We all hope that!

New tweet to my question if and when expected the next batch:
[One (M7) General] submarinedog:
11th March silver