yashsingh1/xdaforums huggingface dataset:
[One (M7) General] scotcruz:
That shows they are making it as vague as possible.. hence why the 15 March is removed all together..

P4U Chat are basically lying.. imagine how much money they have made after so many customers cancelled their orders at Amazon, Handtec etc.
[One (M7) General] jonstatt:
I thought a hold cannot last more than 7 days
[One (M7) General] scut:
cant get on p4u chat
[One (M7) General] scotcruz:
no point, they would mislead you about the order anyway.. :(
[One (M7) General] Wh1techapel:
Click on...

http://www.phones4u.co.uk/shop/shop...d=sim-free-dotw#sthash.xlpv4wRy.fOQlXva3.dpbs

And wait, the box will pop up.
[One (M7) General] brainimpact:
Noticed the delayed Handsets are for EE and their 2 Parent Companies seems like they have not signed it ok to be on sold on contract for their Networks, probably they have not tested it in time so delayed it a week it looks like to me.
[One (M7) General] abhs89:
Same :(
[One (M7) General] lordjubblydave:
Just spoke to P4U, the lady said they are having some stock issues and phone will HOPEFULLY be in stock tomorrow and sent out same day.

Not looking likely.
[One (M7) General] onlinejobwork:
try after 11 AM chat line open from 11 AM
[One (M7) General] rizzleboi:
Don't understand why people were getting worked up over not receiving a dispatch email in the morning. Dispatch is usually done in the late afternoon at the earliest.
[One (M7) General] :
I think its mainly down to Phones4U giving everyone different information so everyones getting a little pissed at them.
[One (M7) General] RCJ89:
Normally I get dispatch emails between 6 - 7pm
[One (M7) General] RyanDawson:
Just had a chat vua Live Chat

Sam L says:

Hello Ryan Dawson. My name is Sam L how can I help you?

Ryan Dawson says:

Hello, I ordered a Black HTC One on Orange last week but yesterday i changed it to the Silver one as i wanted the phone tomorrow and the

Black one was delayed until 2nd April

But now its saying the Silver one is also delayed but until the 20th but i was promised that it would of been sent out on the 15th

Sam L says:

I see, one minute please Ryan.

Ryan Dawson says:

Thank you Sam

Sam L says:

From what I can see this is scheduled to be attempted for delivery tomorrow :) this will be for orders from this point Ryan.

Ryan Dawson says:

So because i made my order about 6 days ago mine will be sent out

Sam L says:

One minute please Ryan, I am just getting an update for you now.

Ryan Dawson says:

Because i changed to the Silver model only yesterday upon hearing the news about the delay of the Black model. That wont put me to the'back' of the queue would it

Ryan Dawson says:

Thank you Sam

Sam L says:

Im sorry to say that it has just announced in the office that the EE handset is delayed until the 20th
[One (M7) General] jag233:
website support

Hi Everyone

If you have ordered or are about to pre-order the HTC One we wanted to give you all an update on the delivery date for the two colour variants we have available at Phones 4u online and over the phone, as we have been made aware by HTC that there may be a slight delay to some orders:

•Silver (O2/Vodafone) - The delivery date is still the 15th March 2013*

•Silver (EE/Orange/T-Mobile) - The delivery date is now 20th March 2013*

•Black - The delivery date is now the 2nd April 2013*

We apologise for any inconvenience this delay may cause those of you who are affected, but please be assured that we are currently working very closely with HTC and EE to try and fulfil any pre-orders for the HTC One in Black earlier than the revised date of the 2nd April 2013.

We appreciate you bearing with us and we will continue to update you here on our forums if there are any changes.

Thank you for taking the time to read this.

* Subject to network approval and known delivery delays in your area.

This is on the support page on the Phones4u website
[One (M7) General] Wh1techapel:
I think about 200+ people have already posted that info. :p
[One (M7) General] TimsterRS4:
You know what guys, I don't really blame the phones4u staff on these "online chats".

They're simply doing their jobs with cr4p information from their managers, who in-turn are probably getting cr4p information from HTC and the networks.

However, I never wanted to order through this company as I don't trust their pushy sales methods or supposedly dodgy support.

I chose too because few other retailers were getting stock (nice fcuk-up HTC).

I suspect their story keeps changing because as others have mentioned the whole supply-chain is fcuked.

HTC should have taken a much better grasp of the whole launch. If there was to be limited stock, they should have managed it accordingly.
[One (M7) General] riz157:
We are driving each other mad, this is hysterical and ludicrous.
[One (M7) General] :
Fun times :)
[One (M7) General] scut:
Don't bother with chat they know nothing they are sales not customer services they are like politicians just fob you of with none ansewers .

You: hi jay

You: can you tell me when i will get my phone .

Jay: Hello, you're chatting with Jay, a Phones4U Sales Advisor, may I take your name please?

You: steve

Jay: What phone have you ordered?

You: htc one silver

Jay: so with the htc one silver we aim to have it delivered to you on the 15th, it is just the black htc one that htc have had some slight production delays

You: do you have stock as i have not received any email regarding this

Jay: the best thing that i could advise is to speak to customer services on 08448712234, we have been told that the htc silver is expected to be with you by the 15th march :)

You: you are customer services aren't you

Jay: we are the online sales team, i can get you the link to the online customer service team if you like? :)

Jay: click here for customer services

You: yes please.

You: thank you

Jay: Is there anything else I can help you with today?

You: No
[One (M7) General] 3473:
What chat told me regarding sim free model. I ordered yesterday afternoon

I can confirm that the SIM free handset earliest delivery date will be the 15th of March. We will send you an email to confirm despatch as soon as order has left warehouse. Please allow 3-5 working days for delivery in case there are any unforeseen delays beyond our control.

Our warehouse are working very hard to make sure they can send as many orders as possible to our customers and as soon as the order is sent out we will send you a email to confirm this
[One (M7) General] craftycarper1:
Why not?, i haven't ordered mine from 3, i have gone through P4U, looking forward to opening my package tomorrow morning.:p
[One (M7) General] :
James: Hello, you're chatting with James, a Phones4U Sales Advisor, may I take your name please?

Geraint: Its Geraint

James: hi how are you

Geraint: Good thanks

James: great

James: How can I help you today?

Geraint: Could you please see if everything is alright with my order and is still being delivered tomorrow? (Order number)

James: In order for me to look into this for you can you please confirm your,

James: Full name,

James: Date of Birth

James: The first line of your address

James: Postcode

James: in submitting this information you are agreeing that you are the account holder.

gave out my info here

James: great and its the htc one in silver

Geraint: Thats correct Sim free

James: great i can only see live stock and there is a delay now 1-2 weeks that is from today though so you might not be affected

James: The best advice I can offer is for you to call our customer services team on 08448-712231 they will be happy to help with any enquiries you may have.

Geraint: Ok thanks James will do that.
[One (M7) General] nevillejb75:
Yes , I just been told they have limited stock . Pre-ordered is ok . The site says " order today for delivery in 1-2 weeks
[One (M7) General] brainimpact:
1-2 weeks is for EE, Orange and T-mobile.

You can get a Vodafone off them or go to 3 site
[One (M7) General] :
3 have them In stock so maybe P4U are telling the truth?

http://store.three.co.uk/New_HTC_Phone;jsessionid=46B50431B3A5190B1BF1AE24F1F81432
[One (M7) General] mechanimal82:
P4U have now told me that my Silver One on EE is now due for delivery on the 20th. Shame I've had to chase them, they really should email all orders affected as soon as they are aware.
[One (M7) General] brainimpact:
Still says pre-order
[One (M7) General] :
It was saying in stock. :/
[One (M7) General] brainimpact:
yea i saw it say it briefly then it changed maybe they was getting everything ready
[One (M7) General] Phil750123:
it was indeed, isnt now though! now does that mean they have sold out or...
[One (M7) General] :
Just rang Phones4U

Got the guy to ring the warehouse department and mine is there ready to dispatch today. Silver (Sim Free)
[One (M7) General] kalo88:
I'm in Newport so hopefully they drop mine off on the way to yours :P
[One (M7) General] Wh1techapel:
Three website:

"Estimated delivery date: Thursday, 28th March"
[One (M7) General] :
Haha, hopefully they dont drop mine of at yours though hey :P haha
[One (M7) General] Wh1techapel:
That will mean he put you on hold and played Doodle Jump for 30 seconds.
[One (M7) General] onlinejobwork:
Exactly same here but now I learned the Lession never order pte-order
[One (M7) General] arknailed7754:
Anyone link me the live chat?
[One (M7) General] riz157:
That's brilliant
[One (M7) General] gallifreyangirl:
this is message with live chat i had with phones 4 u

Thank you for choosing Phones4U. A Sales Advisor will be with you shortly.

In accepting this Live Chat you are confirming that you are over 18 years of age.

You are now connected with Matt J.

Matt J: Hello, you're chatting with Matt J, a Phones4U Sales Advisor, may I take your name please?

You: amanda

Matt J: hi Amanda, how are you this afternoon?

You: good and you?

Matt J: great thanks! what can I do for you today?

You: want to see if the htc one silver i preodrder on vodafone is due to be dispatched?

Matt J: i can take the order ref if you like see what status its in?

Matt J: yeah by the looks of things its on its way out

You: today?

Matt J: its not a live feed so may already be out of the door

Matt J: yeah we dispatch today should receive it tomorrow all things being equal

You: thanks is that by royal mail special delivery?

You: the phone order

Matt J: yeah spot on :)

You: thanks

Matt J: Is there anything else I can help you with today?

You: is case in with that and the headphones later?

Matt J: yeah the case is with that, and the headphones should arrive 28 days after the phone arrives.

You: thanks for your help
[One (M7) General] brainimpact:
Does not say that when I looked
[One (M7) General] riz157:
I think it's on man most p4u are being told this. I've got reference no for confirmation too.
[One (M7) General] gallifreyangirl:
does anyone know if phones 4 u phones on contract are branded to network or unbranded?
[One (M7) General] funkyshaker:
This is all so confusing.

I ordered my HTC One from Three at 12:15 - it was confirmed in stock and will be delivered tomorrow by DPD.

I also preordered with p4u - silver with Orange. I rang them to cancel but the woman on the phone said that the revised delivery dates are for new orders and I will get mine tomorrow as planned. We shall see.

At least I should get one!

Dan
[One (M7) General] kalo88:
If they did, I'd take good care of it ;)
[One (M7) General] abhs89:
Hope that is true :)
[One (M7) General] craftycarper1:
Unless specified, they are unbranded.
[One (M7) General] :
I'll let you off then :P
[One (M7) General] arknailed7754:
Mines the 20th due to it being orange apparently.

Sucks lol
[One (M7) General] Phil750123:
ive done the same as you, never know i might get 2 turn up tomorrow!
[One (M7) General] Wh1techapel:
Just phoned P4U and they said my handset is in the warehouse ready for dispatch. still not 100%, I'll only be happy when my phone actually arrives.

IF this is all bull**** and they announce a delay now, surely that would be criminal!:confused:
[One (M7) General] Phil750123:
which network are you with / sim free?
[One (M7) General] scotcruz:
Lol.. wonder if Ladbrokes are taking a bet and what are the odds.. pmsl :D
[One (M7) General] craftycarper1:
So let me get this straight....everybody who has spoken with a P4U rep/manager is being told that their handset is in the warehouse and awaiting dispatch, to be received tomorrow......and still everybody thinks it's a BS story?

I'm looking forward to getting mine in the morning.:cool:
[One (M7) General] :
That's what I've been told. Unless there lying to me? :)
[One (M7) General] Bilhouse:
Yeah same here. I just rang them and they said my order is in the warehouse waiting to be dispatched later today.
[One (M7) General] abhs89:
Which network?
[One (M7) General] Bilhouse:
SIM Free.
[One (M7) General] scut:
contract upgrade
[One (M7) General] Wh1techapel:
Sim-free.
[One (M7) General] craftycarper1:
So now you think you're getting it after telling everyone else who has had conversations with reps that they are all BS and nobody is going to get it?:silly:
[One (M7) General] scut:
I take it all back good old Phones 4 U I knew they wouldn't let me down.:good::D
[One (M7) General] abhs89:
Knew I should have gone for another network instead of orange.
[One (M7) General] Bilhouse:
Tomorrow when we go to open the box we shall find an HTC One....X lol.
[One (M7) General] arknailed7754:
Head office says voda as and 02 only going out
[One (M7) General] scut:
Better Fing not.
[One (M7) General] jonstatt:
So to summarise where we are. A couple of contract people have been given tracking numbers. But nobody with a SIM free order has yet?
[One (M7) General] :
No tracking number yet but told me my sim free is there ready to send.
[One (M7) General] jonstatt:
Yes I got that message too...but I take that with a pinch of salt. Could mean anything. It might sit in the warehouse queue for a month for all we know. Until I have a tracking number..I remain sceptical
[One (M7) General] :
Yeah same, not getting my hopes up but they did tell me my phone is there ready to send but you cant believe anything they say really.
[One (M7) General] Wh1techapel:
Most Royal Mail tracking numbers mean nothing until they are activated. It's definitely a positive sign though.

Good luck everyone! :good:
[One (M7) General] jonstatt:
I never even got the confirmation email, so I bet I don't get a dispatch one either. Which then means people have to keep calling them to ask if there is a tracking number yet! LoL
[One (M7) General] arknailed7754:
Ahh back to the black then.only swapped due to my impatience! Sod it I'll wait now lol
[One (M7) General] nevillejb75:
I've been told exactly the same,they said nobody will get confirmation email before because you get that when it's shipped and there not aloud to ship before the official launch date (15th)
[One (M7) General] RCJ89:
Just receieved a random call from someone from phones 4 u just called me and said I am pleased to tell you, your order has moved onto the second stage of processing which means its actually been picked up from the warehouse and is on the way to you via courier. I asked what courier it is, he said he will call me back once he gets the tracking reference number from the warehouse he will call me back and give it to me.

Fingers crossed this is true and I can take this cranberry to juice it for some cash! at CEX.

Just checked my emails, it has already been dispactched and is coming via royal mail special delivery. Glad its them rather than parcel force or city link
[One (M7) General] craftycarper1:
Good news.↑↑↑

I think we should all be getting our mitts on some nice shiny hardware before 1pm tomorrow, going on past phone deliveries my estimate for me first turning the One on would be around 10am.:highfive:
[One (M7) General] Hoodeddeathman:
Yesterday I called up to change to the silver model to get it on the 15th Sarah says it will arrive.

Today

11:00 - Lauren says mine is coming tomorrow

13:00 - Andy on live chat says I'm not

13:30 - Kimberly will phone the warehouse and call me back in two minutes

15:30 - I call back get Sarah who tells me I'm not getting it until the 20th

Phones 4u have been absolutely atrocious for me this time around. I did not receive an email regarding the delay to the black model, and I have not received an email regarding the second delay on the silver model. Both instances I've spotted something wither on the p4u site or here on XDA and contacted them. How come I'm left to do their job?
[One (M7) General] 3473:
Becki B says:

Hello 3473. My name is Becki B how can I help you?

3473 says:

hello, I would like to check the status of my order

Becki B says:

Hi 3473, hope you are well. I can see that your order is in our warehouse, currently waiting to be despatched. As soon as it is despatched, you will receive an email confirmation. Your order will be with you within 3-5 working days from the despatch date. Is there anything else I can help you with today?

3473 says:

Do you have stock today? Is it likely to be despatched today or in a few weeks?

Becki B says:

Yes your handset is is the warehouse 3473, It will be despatched today.

3473 says:

Thanks Becki

I ordered yesterday afternoon (4pm), sim free... don't know whether she's just chatting rubbish :laugh:
[One (M7) General] scut:
My post comes between 11am and 1pm but I have just found out Edinburgh airport has a ruway closer so roymail are not using it .:(

.
[One (M7) General] Basil3:
I wonder if phones4u staff are keeping some kind of sweepstake going to see who will contact them the most. I'm sure some of you guys have spoken to them about 20 times :)
[One (M7) General] scut:
Just got off the phone with p4u Vodafone upgrade team they don't have stock. expecting it tomorrow for despatch Thursday I will phone tomorrow afternoon to see if they got stock was told to check email Wednesday or Thursday for despatch confirmation.
[One (M7) General] riz157:
P4u are still confident they will have stock by the 15th as htc has not informed them of any delays.

Htc informed me we are still scheduled for the 15th.

My opinion htc will be launched on the 15th p4u will bet some stock but limited availability.
[One (M7) General] Wh1techapel:
I placed my order with P4U about an hour ago and still have not had a confirmation email. Is this normal??
[One (M7) General] riz157:
Have they charged you?
[One (M7) General] daleski75:
It can take up to a few hours to get the confirmation email from my past experiences but normally within an hour.
[One (M7) General] Wh1techapel:
I haven't checked yet, I'll have a look in a bit when I can get signal on my phone!

thanks.
[One (M7) General] jonstatt:
I ordered from them about 3 hours ago and no email yet. But I did contact them and they said the order is with their approval team who take up to 48 hours to process these checks! hmm

I can see the 489 as a pending transaction though on the credit card....but that could just be an authorisation which they do as soon as you place the order.
[One (M7) General] arknailed7754:
I had mine next day for actual confirmation.passed checks etc
[One (M7) General] riz157:
If they have charged you then you should receive email shortly if not charged then you won't.

Or perhaps they might waiti stock before they charge you.
[One (M7) General] Wh1techapel:
You received the email the next day or the phone??

thanks.
[One (M7) General] arknailed7754:
Sorry lol. The confirmation
[One (M7) General] Wh1techapel:
I've been charged, still no email though.

Don't have high hopes with P4U though, at least I won't be too gutted if they announce delays too.
[One (M7) General] rizzleboi:
I placed my upgrade through phones4u/dialaphone on 28th feb and didn't receive confirmation till the 5th! Though I did call to confirm and they said it was normal for a preorder... Won't be that long when its in stock.
[One (M7) General] riz157:
Got mine the same day.
[One (M7) General] rizzleboi:
Just got confirmation of the free case... Both the phone and free gifts are due friday.
[One (M7) General] riz157:
Who did you order from?
[One (M7) General] rizzleboi:
placed my upgrade interest through p4u website...but dialaphone rang me back. Though they are the same company
[One (M7) General] riz157:
Ok maybe contract phones are being prioritised, that would make sense.
[One (M7) General] rizzleboi:
Possibly, the account manager at dialaphone just rang me back since i had a query regarding the free gifts and confirmed I should be receiving the item and free gifts on the launch date of friday 15th.
[One (M7) General] riz157:
Yeah I just spoke to them too, they're out of stock. 2nd April delivery date. Not sure about those who pre ordered.
[One (M7) General] Palla71:
They're still confirming they have Silver SIM-free available in stock even if you order it right now... :rolleyes:

---------- Post added at 04:58 PM ---------- Previous post was at 04:54 PM ----------

Contract or sim-free?
[One (M7) General] michal87:
Please wait. An operator will be with you shortly.

Claire R says:

Hello Michal Barta. You are speaking to Claire R. How can I help today?

Michal Barta says:

I would like to check the status of my order

Claire R says:

Brilliant news Michal, I can see that your order was despatched yesterday. Here is your tracking reference number. xxxxxxxxxx.

Claire R says:

Next day delivery comes free as standard with all orders from Phones4u, but we do ask you to please allow a maximum of 5 working days in case of any delays with the courier. If you are not in when the handset is delivered not to worry as this is delivered with Royal Mail so you can collect it from your nearest depot or rearrange the delivery :) Is there anything else I can help you with in the meantime?

Michal Barta says:

Brilliant, thank you very much!!
[One (M7) General] Wh1techapel:
This proves they're talking rubbish. Does the tracking number actually work?
[One (M7) General] funkyshaker:
ificag caused

P4U have made such a hash of this.

After been told so many times it will come tomorrow I have just received a call that it will now be 1 - 2 weeks! Orange + Silver.

I still have my Three order who apparently have stock and it is still being delivered tomorrow.

Dan
[One (M7) General] tashman84:
I am slightly worried as I have one pre-ordered with 3 but have had no email with shipping confirmed which is worrying.

Every other pre-order I have done I have always had a shipping notification.
[One (M7) General] :
Guys email that its shipped

Ordered Sim Free yesterday

Royal Mail

My shipping number doesnt work yet though :/
[One (M7) General] jonstatt:
When did you actually order? I had originally ordered with Amazon, so only switched over on Monday
[One (M7) General] @home:
Reading this thread it's like the HD2 all over again...Give it a few days & you'll be able to pick this device up in any street corner cex :silly:
[One (M7) General] :
I ordered yesterday at 17:32

You must all be getting the phone cause I ordered late due to Handtec not having any. Mines sim free and in Silver.
[One (M7) General] numbskull100:
Spoke to p4u earlier, confirmed not coming tomorrow as promised (Silver on T). Complained, spoke to manager, they confirmed it would be delivered tomorrow. They don't have a clue currently!

Edit: Live chat seals it:

Claire R says:

Thank you, I am sorry Kevin, the forum post is correct, your order will be out for delivery on the 20/03/2013. I have fed back to the agent that you have spoke to to make sure that this doesn't get advised any further.
[One (M7) General] michal87:
Same me. I ordered yesterday at 15:00. P4U told me that the phone was dispatched yeasterday. The tracking number's not working though.
[One (M7) General] funkyshaker:
cripsi banco

I just rang Three again as their website now says 28th March for Silver.

Guy said that new date is for orders placed now and that mine has been allocated. They don't send dispatch emails but give them a call between 9 - 10 tomorrow for tracking details.

I really, really, REALLY want to believe what the rep said but I just can't. Not until I have that phone in my hand.
[One (M7) General] Palla71:
I ordered it this morning and they confirmed they have stock for it. (Silver SIM-free)