yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy Note II] stevessvt:
This happened to me too. Opened a tmo business account and bought an S3 and a cheap text phone for the wife. Financed $500 between the two, and was told I could pay them off seperately. The note 2 comes out, so I go to pay the balance of the S3. I was told the same, you have to pay both off because they where contracted at ths same time. But I still had enough available credit to finance the note 2, swap the sim from the S3 in to the note 2, put the S3 on Craigslist, it sold the next day for the $400 balance I had on the note 2. Walked in to tmo the very next day and paid the note 2 off.
[T-Mobile Samsung Galaxy Note II] premiatul:
This is just an idea, I don't know for sure if it will work, but when I bought

my Note and my wife's phone, they told me that is no penalty if I pay

the phone(s) in advance OR if I pay more per month to shorten the pay

period of 20 months.

So, I guess you can go into the store and tell them you want to pay, let's say

$300 in the account for the phones. That will lower your montly payment, just

like you payed yours out and not "mess" with they're account number.

It's worth a try anyway....
[T-Mobile Samsung Galaxy Note II] mikeyinid:
Wait. So I have a $2000 credit on my account for devices. There's like $700 available. Your saying they won't let me pay a partial payment towards that?
[T-Mobile Samsung Galaxy Note II] stevessvt:
I think you can make a partial payment, but your monthly bill stays the same until its all paid off
[T-Mobile Samsung Galaxy Note II] fix-this!:
i was told flat out i cannot pay off just one device, it has to be all of them or none until they end the subsidies and change their systems in may. im waiting to hear back from the store manager.
[T-Mobile Samsung Galaxy Note II] fix-this!:
the way tmobile does business is BS. never had this issue on sprint or verizon, i could swap phones when ever i wanted without penalties. knowing me the s4 will be announced and ill get impatient and just pay the $720 off and get the new phone lol. from now on ill always just buy my devices outright.
[T-Mobile Samsung Galaxy Note II] stevessvt:
You could do what I did. Pay the deposit on the new phone and finance the rest, sell the old phone, then pay off the new phone.
[T-Mobile Samsung Galaxy Note II] fix-this!:
i get what your saying but until these phones are payed off i wouldn't be able to activate the s4 or whatever phone on the current lines without penalty. id have to open a 3rd line. if i cannot get this resolved i guess ill just have to wait until they change their systems in late april or may.
[T-Mobile Samsung Galaxy Note II] fix-this!:
that's when tmobile gets the s4, i was planning on buying the international version as it will ship much sooner than the US carriers will get it. plus from now on i won't finance phones from tmobile, ill buy them outright. if that's what you meant buy putting a deposit down.

it's my fault for believing the rep and not reading all of the fine print. the dude must be like a car salesman. says anything for a sale.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
If that is the case, which I will call tomorrow and find out, me and tmobile are gonna have a huge problem. I upgrade very often. If I can't pay a portion of that off to free up space for a new device there's no point.
[T-Mobile Samsung Galaxy Note II] fix-this!:
same here man, i upgrade very often. go ahead and call and i bet you get the same response i was given. once they end the subsidies and change the policies you will be able to pay just one device off. "take that with a grain of salt". to me this just doesn't make much business sense. if i finance two cars at the same time for lets say 2 years and decide to pay one of them off early i doubt anyone would be complaining getting their money early.
[T-Mobile Samsung Galaxy Note II] bipoler:
Business 101.... get it in writing otherwise it's hearsay

---------- Post added at 05:22 AM ---------- Previous post was at 05:17 AM ----------

Ummmm a car and a cellphone are two different anomalies... .
[T-Mobile Samsung Galaxy Note II] fix-this!:
i have it in writing thankfully. and i was just using an example but it would be the same. really what your doing is financing you phone with tmobile for 20 months. at least with a car loan i can pay it off early.
[T-Mobile Samsung Galaxy Note II] stevessvt:
But, if you buy 2 cars on the same loan, you can pay off the equivalent of one of the cars loans, but that wont change your monthly bill, it just shortens the amount of time it takes to pay off the loan.
[T-Mobile Samsung Galaxy Note II] Rhiannon224:
This doesn't sound quite right. I still had payments remaining on a Sensation and was able to finance a Note2 without adding another line. I am on a value plan, I purchased one outright, not from T Mobile and on the second I made down payment and I am paying monthly the remaining balance. Also, T Mobile gave me $125 credit on my bill and $100 rebate. I wasn't eligible for an upgrade until August but the loyalty department helped me get everything done.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
Chat Transcript

It is our mission to provide you quick access to a courteous agent that will help resolve your questions. All our agents are currently helping other customers.

You have been connected to !Sheena M.

Mike Crosby: question concerning paying off balances of devices on acct

!Sheena M: Hi Mike! Thank you for choosing T-Mobile Live Chat. My name is Sheena M. and my Rep ID is 1450456. I can certainly assist you with all your concerns for this day.

Mike Crosby: hi sheena

Mike Crosby: im curious about paying off devices on my acct

!Sheena M: I will be glad to check that for you.

Mike Crosby: ive been hearing that i am not able to pay off the remaining amt of just one device

Mike Crosby: i have a value plan

Mike Crosby: and 3-4 devices

!Sheena M: Alright. I am checking the account now.

Mike Crosby: i would like to pay off the devices remaining balance one at at a time

Mike Crosby: is that possible?

!Sheena M: I would love to verify that Mike.

!Sheena M: As I have verified here Mike that you have an option to pay off the remaining balance for a phone at a time.

!Sheena M: You may call us directly at 1-800-937-8997 or visit the nearest T-Mobile store.

Mike Crosby: OK. THATS WHAT I WANTED TO KNOW. THANK YOU SHEENA
[T-Mobile Samsung Galaxy Note II] stevessvt:
But, what I would like to know is can you pay off one device of two that where bought and contracted at the same time? Not one of four different ones bought on different dates.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
mine were purchased the same day. The day we started the acct.
[T-Mobile Samsung Galaxy Note II] fix-this!:
what? then why did i have 3 reps tell me i couldn't do this? im going to be calling them again and will forward this message to them. im on the phone with tmobile and this lady lied to you. they are reporting her to her supervisor. apparently all of these agents give different responses. i was told again it cannot be done until they update their systems. if you don't believe me go ahead and just try to pay off one, i bet you can't.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
thats why i posted it. I have a friend at my local tmo store that i know without a doubt would let me pay just one device off. Youd be better to go into a store
[T-Mobile Samsung Galaxy Note II] fix-this!:
not arguing but i called my local store and was told it cannot be done. if you don't mind shoot me a pm with your reps number so i can call. im actually starting to get ticked off with tmobile. really hope i don't have to move to at&t.
[T-Mobile Samsung Galaxy Note II] Poke_N_PDA:
Even though the S4 will be announced soon, it likely won't be available on T-Mobile till late april or may (if previous year's trends are followed).

---------- Post added at 12:12 PM ---------- Previous post was at 12:10 PM ----------

you can still buy new devices, you just can't finance another device without paying off the previous one. Apparently, that can be combined on phones when bought simultaneously on one account. Sounds like a problem.
[T-Mobile Samsung Galaxy Note II] fix-this!:
im buying the international unlocked version, not waiting for tmobile to get it.
[T-Mobile Samsung Galaxy Note II] Poke_N_PDA:
You sure you want to do that? Normally those won't work with many of the US frequencies. It will likely work with 1900 Mhz refarmed HSPA+, but that's only if you live in an area that has it. It likely won't work with their current 1700/2100 Mhz HSPA+ nor will it likely work with T-Mobile's upcoming 1700/2100 Mhz LTE. You'd be sacrificing a lot of network speed to get a phone a month or two sooner.
[T-Mobile Samsung Galaxy Note II] fix-this!:
it depends on what the specs are in a few weeks. also heard a rumor tmobile will get the phone first, we shall see. either way the goal is to pay my note off so i can upgrade when i want. i just called a different tmobile dealer and they want me to come in and see if they can correct this. i was told only the original sales rep can do it. ill keep you guys posted.
[T-Mobile Samsung Galaxy Note II] gedster314:
I buy my phones out right and sell them after a year and buy the latest greatest. No issues. Don't fall for the discounted phone crap unless you know for sure you will be happy with the same phone and same company for 2 years. By my calculations, it ends up costing me only slightly more then a subsidized phone. You just have to make sure you get a popular phone. My Note1, bought it for $580 last Feburary and sold it last week for $320. So I lost $260. When I bought my Note, all the carriers wanted $299 for it, so in this case I came out ahead. Now figure in I was on a $50 prepaid for most of that year, I saved a lot more.

TMobile threw a curve ball to many people, sign up for the Value Plan and finance the phone for $20/month. If you ran the numbers going this route was slightly a better deal. I thought it was an attempt at preventing the people that buy the discounted phone and cancel after a month or two.
[T-Mobile Samsung Galaxy Note II] mrbkkt1:
I don't see the problem really, if you wanted the phones to be separate, then you need to have a separate transaction.

You bought them together, got a single credit approval for the entire transaction, but want to separate them now. Basically this policy is in place for people to who leave without paying for their phones. If one line was technically paid off for their device, then they couldn't charge you the eip fee if you left tmobile with both phones, only the gs3.

It's not ideal, but I can see why you would have to pay off both phones.
[T-Mobile Samsung Galaxy Note II] fix-this!:
It's the fact I was lied to by the rep. He knew my intentions and set it up like this anyways. As of now nothing can be done but to pay off both lines and or leave tmobile and see if I can get out of my efts. I even have proof of what the rep told me on day 1. Also apparently the two reps I spoke to that told me the system is changing in a few months lied as well. Good thing my account was noted when I called. The customer retention dept just told me they know of no changes coming. They know their in the wrong. I'm going to see if I can get out of my eft and jump to AT&T. Apparently tmobile is the only carrier that does this with the pay per month on the phones.

Bottom line is anyone who has a situation like me is screwed for 20 months unless you have a ton of cash and like to change phones often. These sales reps remind me of used car salesmen, they say anything for that sale. They should be trained to explain this better to the customer. I haven't even been with tmobile 3 months and I'm disgusted, that's a record.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
you think tmobile is facked, wait til you go to att. no fun over there.
[T-Mobile Samsung Galaxy Note II] andes85:
Most of this is just sales reps not understanding the policies, and customers not fully researching companies and or reading their contacts.

I'm not pointing fingers, but it does happen. Now, I had a ton of issues on Verizon, sprint and on At&t, but even with financed phones on tmobile, you should be able to use it on another account.

Check with another tmobile user and see if another sim will work. You should be able to still sell the device, you just won't be able to subsidize the S4. I haven't had any issues doing that, and I've still got two amaze 4g devices financed, because I'm an idiot. But, I've swapped about 7 devices this year alone, I love the freedom that GSM offers. Hopefully this helps.
[T-Mobile Samsung Galaxy Note II] fix-this!:
If you get to pay off you note shoot me a pm, I'd like to know. Not sure what I'm doing yet. I just hate being lied to.
[T-Mobile Samsung Galaxy Note II] fix-this!:
I know I was told if I get the s4 and try to use my sim in it ill be charged the $720. So I either pay this off or add a 3rd line. Neither is ideal but thanks for the info.
[T-Mobile Samsung Galaxy Note II] Gramurai:
You wont be charged anything for putting your sim in any other device. The issue here is.. the rep didnt create two seperate EIPs for each phone to save him or herself some paperwork. Each line on your account is given credit per your score.. with two lines you have a certain limit, typically 800 per line. I work for tmo and am really sorry you are dealing with this. We are going through alot of changes currently with EIP and rate plans and have some really exciting stuff coming up...
[T-Mobile Samsung Galaxy Note II] gedster314:
I'm sticken with prepaid. I've been with Sprint, Verizon, ATT and Tmobile (for one month). All of them have lied to me. Of them all, Sprint was the best but that was because Sero customers were handled as if they were employees. Sure most prepaid customer service sucks too but at least you aren't screwed out of more then a month. GoPhone has been very good to me, I almost feel guilty about my service.:D
[T-Mobile Samsung Galaxy Note II] culua:
Your tick off they took my rebate and put it in my monthly bill. Because they dont trust me because im a new customer.
[T-Mobile Samsung Galaxy Note II] fix-this!:
Yeah I'm not mad at tmobile, It's the rep who screwed up. It's also all of the misinfo that's been given. I hope we can rectify this so I can pick up the s4 and sell my note. As far as being charged if I swap my sim, every agent has told me that's what will happen unless I pay both lines off. The manger where I signed up at is getting with me tomorrow to see how we can resolve this before the s4 launch.
[T-Mobile Samsung Galaxy Note II] Rhiannon224:
My Sensation wasn't paid off and I swapped SIM cards with a Nexus, didn't get charged as I owned the Nexus and did the same with my Note2. I bought the Note2 outright and went to the T Mobile store and they gave me a micro SIM for free and I am still making payments on the Sensation and haven't been charged for switching phones. Also, I got my mom a Note2 for Xmas with an EIP and her Sensation is still being payed off, I didn't have to add a third line to do it either. I am still making payments on two Sensations not being used and own 1 Note2 and a second Note2 with EIP on my account. That's 3 EIPs and only 2 lines. I am on the value plan.
[T-Mobile Samsung Galaxy Note II] fix-this!:
well apparently these reps are all full of it. ill figure it out, thanks!
[T-Mobile Samsung Galaxy Note II] Rhiannon224:
Talk to the loyalty department and explain your situation and inquire about the etf. That's the department that got me the Note2 for my mom and threw in $125 credit on my bill for my troubles with the pos Sensations. I have only been a T Mobile customer for a year and a half and they did all of this for me. I have better luck calling than dealing with anyone in store. I really hope that they get it right for you.
[T-Mobile Samsung Galaxy Note II] fix-this!:
I heard back from the tmobile manger at the kiosk I signed up with in nov. he advised me all I have to do when the s4 is released is come in, buy it full price and they will just tack the $360 or whatever I owe on my note to that bill. Then I can sell the note and get some funds back. Not sure why this cannot be done now, I assume because they need to have me purchase a new device for a new receipt. Still a lot of misinfo but I saved his email so when I go in I have proof of what was said. I'm hearing a rumor tmobile is getting the s4 by months end.

What a mess...lol.
[T-Mobile Samsung Galaxy Note II] whatsitsnamenow:
This doesn't make any sense. If you buy the s4 at full price then nothing has change since there won't be a new contract and it doesn't affect your current contract.

Also just to be clear, you are currently in a value plan contract with a EIP payment plan correct?

Lol. You are in a mess.
[T-Mobile Samsung Galaxy Note II] andes85:
No way you're going to be charged just for putting the sim in the S4. The Rep you are talking to is wrong. Either an idiot or just misinformed. Then again, I'm still on a contract, so I haven't had to read the fine print in the new terms yet.

I still don't believe that though.
[T-Mobile Samsung Galaxy Note II] fix-this!:
Read the fine print. I've had 3 reps and customer service tell me it. That's why I'm ticked. If any tmobile reps are on here please confirm or deny this.
[T-Mobile Samsung Galaxy Note II] fix-this!:
Honestly dude if what he told me doesn't pan out I'm going to leave tmobile. As I've said too much misinformation is being given. Damn all I want to do is pay off my phone and get another one. Is it really that much to ask these idiots? The only reason I posted this thread was for others to be aware of the situation. Call tmobile and I bet you get the same responses I am. Good thing for me is I have the email saved so if he lied tmobile will have to honor it. I don't think I've ever been so mad at a carrier since I was with sprint lol.

Here's the email:

Under the Value plan you pay full price for phones. Upfront you pay a down payment and the remaining cost of the phone gets spread out over the course of your bill. Once the phone is paid off then the monthly Equipment Installment Plan (EIP) falls off your bill. You are currently paying off 2 phones the remaining EIP balance for you is $720 which split in two is $360. EIPs can be paid separate if they are rung out separate. When the S4 comes out all you simply have to do is add to $360 on top of the payment of the S4. It will effectively be exactly what you want to do. Whether you were able to do it now or not is irrelevant given that it will be the same outcome.
[T-Mobile Samsung Galaxy Note II] gr4b3nsn4tch:
I am a tmobile employee and the eip(equipment installment plan) is per phone. Meaning you can pay off just one phone. Op send me a pm and I will give you my store phone number and I will be able to inform you on what your best option will be.
[T-Mobile Samsung Galaxy Note II] fix-this!:
Pm sent.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
I've already explained this and posted my convo with the rep.
[T-Mobile Samsung Galaxy Note II] fix-this!:
And I was told the rep lied to you by 3 other reps lol. Did you actually do this yet to confirm or are you just going by an online chat? Not being funny but I think I've spoken to about 5 different tmobile people. My situation may be different than yours. Did they lump all your devices into one EIP or are they separate? See my idiot rep lumped mine together so I cannot just pay one device off, it has to be both.
[T-Mobile Samsung Galaxy Note II] bykr_dude15:
tmobile rep here as well. Check the receipt, just like the email said if they were rung out separate than you can pay them off separately. I am guessing the rep rung them out at the same time to make it a quicker transaction for himself.

call customer service and ***** at them as much a you can once they get enough they usually give the customer their way.
[T-Mobile Samsung Galaxy Note II] fix-this!:
will do as ive never heard of anybody complain if they get their payoff early lol. yes the dumb rep rung them up together, not separate.
[T-Mobile Samsung Galaxy Note II] RonnieRuff:
Let me give another perspective. Maybe she is not lying but instead not trained properly. For her to be lying she would either not like the person or have a financial incentive. I doubt either is the case. More likely she just does not know what she is talking about. If everyone on XDA who said something wrong was a liar this place would be full of liars LOL.

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[T-Mobile Samsung Galaxy Note II] mikeyinid:
Great prospective. And I did talk to the manager at my tmo store. She did confirm that if the phones were rang up together it can make it difficult to pay one off without paying the other. But not impossible.

Not that most of you care about this, but she also told me the iPhone will be in tmo stores March 27th.
[T-Mobile Samsung Galaxy Note II] fix-this!:
from what i understand it's impossible to pay off just one if rang up together. ill be calling them again today and throughout next week before the s4 launch to see if i can change anyone's minds. ive seen carriers do miracles with disatisfied customers. it's not that they cant separate out the phones, it's because they choose not to.
[T-Mobile Samsung Galaxy Note II] fix-this!:
Got fed up and payed off both the phones since I was again told their may be no changes coming to tmobiles EIP. Hated loosing over $700 but I did it anyways. At least now I can do what I want.
[T-Mobile Samsung Galaxy Note II] mikeyinid:
How did you lose 700? You bought the phones.
[T-Mobile Samsung Galaxy Note II] fix-this!:
Try dishing out $720 all at once and see how it hurts. This is an expensive hobby we have folks. And an expensive addiction. Oh we'll at least i own them outright now. The thread can be locked up.
[T-Mobile Samsung Galaxy Note II] initial_k:
I've bought my phone for $650 off contract, it doesn't hurt at all, and I switch out phones all the time. Phones I longer want goes to craigslist.
[T-Mobile Samsung Galaxy Note II] mrbkkt1:
Mine too, but don't forget, $650 is a lot of money for a lot of people.
[T-Mobile Samsung Galaxy Note II] RonnieRuff:
When carriers all stop subsidising the phones the prices will plummet. 700 bucks for this technology is way overpriced. Too many people taking a cut.

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[T-Mobile Samsung Galaxy Note II] fix-this!:
Im not finacially hurting either but its still alot of dow up front. Tell my wife it isnt alot lol.
[T-Mobile Samsung Galaxy Note II] Poke_N_PDA:
Bingo. That's why we all need to support T-Mobile. We need this business model to take over as it will ensure true competition. Just look at how tablet prices have plummeted. You'll see the same thing with Smartphones.
[T-Mobile Samsung Galaxy Note II] RonnieRuff:
None of the carriers want to be in the hone business. I have friends in management positions at all the carriers.. The problem is they all fear businesses losses if they switch off b4 their competition. TMO is experimenting but if customers still opt for buying that phone for 50 bucks on contract nothing will change .

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[T-Mobile Samsung Galaxy Note II] bipoler:
B but you're insurance is covering a sensation not a note
[T-Mobile Samsung Galaxy Note II] h3ck:
That's just it though. T-mobile is going all in. They are getting rid of subsidies completely. Just sell the phones at full price and the manufacturers will start competing when people buy the ones for the best price. Also, it's more transparent. If you see up front what the phone costs, then there is no secrets. Versus the subsidized model that hides extra costs and charges over 24 months for a phone.

I am still on the classic plans, but this is my last go around. The moment they give us the option to go value plan, I'll take it and I've been with T-mobile for a long time.
[T-Mobile Samsung Galaxy Note II] RonnieRuff:
We will see. What is the transition time? They better get a better selection of high end phones. Those who want the low end will go where the subsidised phones are.

Prices will not come down until the other carriers follow them.

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