yashsingh1/xdaforums huggingface dataset:
[One (M7) General] jonstatt:
To be honest, this is very very poor customer relations management by HTC

The phone are manufactured in Taiwan and China. They need to be flown over and go through customs, which takes a few days. The sizing of the shipment is planned well before that. Therefore HTC knew for at least a week what was going on here and yet they have trickled the information to the resellers at the 11th hour. Quite honestly, its pathetic.

Then the new date is 29th of March which is Good Friday and a public holiday in a number of European countries including the UK. So how is anyone going to get their phone on that date?

Delays happen...that's fine. But don't leave everyone guessing. Some people have traded in their old mobile phones already to help pay for the new one.
[One (M7) General] Shasarak:
HTC Online tech support are basically call-centre staff. They don't actually know anything about the products they support, they just search a knowledge base for keywords and then copy and paste standard responses (and escalate issues that aren't covered by that approach). You might as well consult a magic 8-ball.
[One (M7) General] daleski75:
Not sure if this helps or is relevant but i called up phones4u today to confirm the cancellation of my order which was done over the weekend and the lady said "are you phoning up to cancel because there is no stock?" to which I just said no just wished to cancel and wanted to know if it had all gone through.
[One (M7) General] Tetsumi06:
Re: HTC One Launch ( On time and Delayed)

As of yesterday P4U were still fairly confident that I would be receiving my (black) HTC One within 5 days.

Guessing I'll be staying in on Friday and again on Monday if it doesn't show but beyond that it will arrive when it's ready.

I'd rather have a phone arrive that is as good as they can produce a few days late rather than get a crippled brick early.

Definitely excited about it but, at the end of the day, it's a phone. Torxx and team venom took my flagging DHD and promoted it from the 2nd best phone I'd ever had into the best and it will serve me well for a few more days I think.

Sent from my Vipered Desire HD
[One (M7) General] l.m.prowse:
Received at 12pm today :(
[One (M7) General] horsetastic:
From Phones4u....

So indeed we'll see if this is true or just BS!

---------- Post added at 03:58 PM ---------- Previous post was at 03:55 PM ----------

LOL, I did think this but can't help but wonder if it's more like the truth than they're leading everyone to believe. What ever happened to just being open and honest lol!
[One (M7) General] Wh1techapel:
Are you old enough to remember Homeworld?
[One (M7) General] hunter-S-T:
I really don't understand whats the cause that they **** it up like that. at the moment it looks like the one will be delayed everywhere. you get those delayed for a couple of weeks up to month messages from all over the globe, different carriers and shops. How can this happen? even if they are a bit short in stock because they got shortages in camera parts, those couple of devices O2 germany got shurely can't be everything they produced till now.
[One (M7) General] akristiansen:
Launch pushed to Mid-April in Norway.

"Due to demands"

We're a small marked, so guess we're pushed down on the list.
[One (M7) General] l.m.prowse:
I'm 21, but no idea what that is :P
[One (M7) General] Bubsy12:
This sucks....

I've had it on pre-order since 28/02 at amazon.co.uk.

I'm leaving with the family on a 2.5 week trip through South-Africa on 27/03 and was hoping to create some daily zoe-compilations.

It seems that will not be happening anymore :crying:

Thank you very much HTC!!! (sorry, I'm a bit bitter now)
[One (M7) General] QSBladey:
Three UK website now has an estimated delivery of the 30th of April :eek:

No email yet to say my order is delayed though...
[One (M7) General] Wh1techapel:
Haha, I was originally from Falmouth and my Dad worked in Homeworld which was a huge furniture/electronics store in Camborne. Like you needed to know! ha.
[One (M7) General] :
Thats the black version, white is still 15th.
[One (M7) General] daleski75:
30th for the black and 15th of march for the silver.... possible issue with the anodising/colouring?
[One (M7) General] Palla71:
In some countries (i.e., Italy) they will release to providers White version only (in the beginning)
[One (M7) General] l.m.prowse:
OMG yes I do know it ahahah vaiguly aha I was very young :P
[One (M7) General] Wh1techapel:
Just spoke with P4U...
[One (M7) General] yanouch:
Stock at Expansys confirmed on 23th march by mail (see attachment)....
[One (M7) General] l.m.prowse:
Mine says 9 Days... I've ordered black, and from the UK though
[One (M7) General] :
Just spoke to Handtec again, all is still good and no bad news from HTC.
[One (M7) General] QSBladey:
Just received a call from a Three rep (A call center rep that can speak English! ;) ), Apparently all black devices are being pushed back, however the silver are still on time, so I've switched to silver :).

Top notch Customer service from Three so far!
[One (M7) General] aliveon2legs:
Has anybody heard anything new on the US release date?

I almost don't even care when it is, at this point. I would just like to know a date.
[One (M7) General] scotcruz:
No news or email from Amazon yet.. :(

order still showing the original dates
[One (M7) General] Palla71:
8 days for my Black one (Italy)
[One (M7) General] Phil750123:
Ok so it seems that p4u might have placed a very large order, and htc seem to be prioritise them over others mabye?

(which in all fairness seems good business sense)

For us the users, hopefully this means there will be stock arriving on the 15th at p4u :) we can keep on dreaming
[One (M7) General] arknailed7754:
Re: HTC One Launch ( On time and Delayed)

Let's hope so lol
[One (M7) General] Shasarak:
I wasn't exaggerating very much. Out of more than a dozen emails I've sent to HTC tech support in the past I can only remember one reply which suggested that the person responding had actually read my original message. Every other time I had to mail them back and say "Is there any chance you could answer the question I'm actually asking rather than making up your own question and answering that instead?"
[One (M7) General] Palla71:
Mail from Handtec:

"We currently expect to have stock of the HTC One in the next 2-3 days, however there are many rumours that this date may be pushed back, we have requested clarification from HTC regarding this and intend to clarify this matter shortly."
[One (M7) General] Hcore:
Crap. Now its confirmed delayed in Sweden. From 2013-03-25 to 2013-05-03. You are lucky guys!
[One (M7) General] :
Seems like I could get it quite early after all.

I ordered mine on Grosbill.com (French website), and asked them confirmation, they still say they should be able to dispatch it on the 21st :)

Handtech might be a good deal too, let's hope you guys really get it dispatched on Friday !
[One (M7) General] riz157:
I've asked p4u to do the exact same. I told them you don't want egg on your face come 15th when you have no stock. So don't miss inform your customers and keep them updated like your competitors.
[One (M7) General] scut:
Re: HTC One Launch ( On time and Delayed)

Have ordered today from p4u was told they are posting on the 14th for delivering on the 15th have. just cancelled an order from buy mobile direct who now say they have been told by HTC they won't get stock till the 29th.
[One (M7) General] abhs89:
Called up P4U again they said the same thing to me as the guy above
[One (M7) General] :
Fair play to HTC, really cocking this release up and when they need this phone to be a huge success too. Still hanging on to Handtec delivering. Wont wait till the 29th. S4 will be out by then.
[One (M7) General] paorpas:
HTC One Stock Update

Please note--Due to demand, the release date for the HTC One has been moved to March, 29. Orders taken before March, 13 will be fulfilled as soon as possible after the release date of March, 29. Further orders are expected to be delivered in the following week.

to http://www.amazon.co.uk/gp/product/B000NTBLV0/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1
[One (M7) General] weaselEST:
S4 isn't an alternative to the One.
[One (M7) General] daleski75:
No guarantee the S4 will be out by then and I think you won't be the only one thinking that too be honest specially if it's delayed until the end of the month or longer.
[One (M7) General] :
Looking good for those who ordered before today then.

Edit, I read that wrong so no not good.
[One (M7) General] riz157:
Too right
[One (M7) General] scotcruz:
what a let down.. just read the on their website so its official that the date has been changed from 15th March to 29th March :(

I ordered mine on 2 March and was hoping it would get sent.. #feeltherage
[One (M7) General] purin:
Its on ATT website~

http://www.att.com/shop/wireless/devices/htc/one.html#fbid=BsO_mTEsUwB
[One (M7) General] CraigP17:
Re: HTC One Launch ( On time and Delayed)

Yeah that's been there since the day it was announced. They still aren't doing pre-order nor is there a release date.
[One (M7) General] Palla71:
That's not a pre-order...
[One (M7) General] battletank:
Phones 4U

I just spoke to Phones 4U - as others have already stated, they are still standing by their 15th delivery date (even for the black HTC One)
[One (M7) General] daleski75:
I wonder what happens after the initial the batch of phones have been sold would the next batch be after March judging by the delays?
[One (M7) General] jonstatt:
You have to wonder! It would be clever but very naughty business for P4U to intentionally hold out updating their release date to capture all the orders of hopeful impatient customers. I know that sounds very cynical, but based on experiences I had 7-8 years ago (Akin to double glazing salesmen) I am slightly lacking in trust right now with them. Others insist they are good to their word these days, in which case I humbly apologise to P4U.
[One (M7) General] :
Re: HTC One Launch ( On time and Delayed)

I think its good news for us Handtec lot. Surely they would have heard by now just like Amazon and everyone else that's effected with delays.
[One (M7) General] riz157:
Spoken to htc they have informed me there are no delays as far as uk are concerned.

Perhaps p4u and handtec is a priority for htc.

---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------

I agree
[One (M7) General] johnbrighton:
To be fair to HTC, they never gave an 'official' launch date.

At the press launch they said

'The new HTC One will be available globally through more than 185 mobile operators and major retailers in more than 80 regions and countries beginning in March.'

Of course they are trying to get as many devices out before the press event for the S4, but they hav not let us down - not yet anyways....

If you really want a One, I can't understand why you would buy a plasticy S4 just to have a new phone a couple of weeks sooner. I'm waiting for the best!
[One (M7) General] :
Re: HTC One Launch ( On time and Delayed)

Its seems like there the two HTC are throwing there stock at.
[One (M7) General] jonstatt:
Twice I have asked HTC UK on twitter to respond properly and they have ignored my question. How can they say there are no delays when some of the biggest suppliers such as Amazon and Carphone Warehouse have moved their date!
[One (M7) General] :
Re: HTC One Launch ( On time and Delayed)

Believe phones4U have a big deal with HTC regarding the one so part of that deal is most prob 'exclusive rights' to selling the One on high streets.
[One (M7) General] brainimpact:
You Guys are overestimating Handtec as business They are not in the same League as Amazon, CPW, Expansy, P4U,. I doubt any manufacture will over look those four in favor of stocking a tiny retailer like Handtec who as never done an exclusuve stock deal in history and sell only sim-free units in small numbers compared
[One (M7) General] :
Re: HTC One Launch ( On time and Delayed)

Well not really as Handtec, Clove and others would have ordered little stock compared to others so HTC may for fill there orders cause they can but can't for fill bigger orders.
[One (M7) General] Tarzan-:
I'm not from the UK but who knows they might have some kind of deal with HTC and always featured HTC phones in the past while other retailers emphasized more on other brands. Just my opinion though.
[One (M7) General] nente002:
???

Okay to complete the confusion.

I check every now and then on the Dutch HTC site on there you could see looking for the HTC ONE comming soon. (that is still on the site, the comming soon statement)

Today I went to the site to see if there was any official info on the delay.

And then the confusion started, on the Home page http://htc.com/nl I get a promo video for the HTC ONE With the text "the wait is over" In Dutch: "het wachten is voorbij" I was under the impression that the stock for smaller countries is diverted to the UK and the US.

So is there still hope for a 14th of march for us in smaller countries?!?
[One (M7) General] jonstatt:
I would say they would give Amazon and CPW what little stock they had over a small e-tailer. But we don't really know. All of this guessing is just making us that bit more anxious I think! lol

I placed an order with P4U as soon as Amazon announced their delay a few hours ago. I am honestly expecting that order to go poop as well, but it does no harm to hedge my bets.
[One (M7) General] :
Re: HTC One Launch ( On time and Delayed)

No fun is it.. driving me nuts!!! Lol
[One (M7) General] arknailed7754:
Re: HTC One Launch ( On time and Delayed)

Dubious. If phones4u let so many down.a lot of complaints will flood in which will cost them
[One (M7) General] Snapperstan:
Wouldn't suprise me if all this was a marketing ploy to ramp up pre-orders!

Either way I've crumbled and ordered through P4U on the phone and been told to expect it friday :laugh:
[One (M7) General] Palla71:
"The wait is over" was meant to the launch event, last February.

No.

Smaller countries already had delays info up to May.
[One (M7) General] l.m.prowse:
I'd just like to point out, Expansys only found out that their stock had been delayed, the day before they were due to receive it :/
[One (M7) General] :
Handtec no longer have a date listed.. here comes the bad news.
[One (M7) General] WA_Bob:
I keep reading that too, but here in the USA we're less than a week away from the 15th and there's been no mention of a release yet. I'm seriously doubting that it's going to be released here on "time", but that may be when they start taking pre-orders here. All in all, very poor communications. :confused:
[One (M7) General] brainimpact:
Like I said Yesterday The only retailer I believe will get Stock this Week is P4U and I'm not pre-ordered with them and it looks even more certain now Amazon Stock was delayed this afternoon, you can forget about anyone else, The Small Sim-free retailers are rather telling out right lies or deemed not important enough for HTC to contact as a priority like CPW and amazon are.
[One (M7) General] horsetastic:
Re: HTC One Launch ( On time and Delayed)

You do know that the S4 is only being unveiled at the end of the week not going on sale?? No doubt it'll be a few weeks before its even available. The one will def be out before it even if its delayed as much as 2 weeks.
[One (M7) General] Bilhouse:
The chances of Handtec having stock this week is incredibly slim. Its not their fault as HTC clearly has not communicated this problem with their distribution partners in an effective manner.

Im pretty sure that Phones4U will have the exclusive this week and will be selling it in stores from Friday. I reckon more retailers will receive stock by the end of next week.

I ordered from Handtec but if its delayed by them and Phones4U sell them SIM Free this week, I will happily cancel my order and purchase it from Phones4U instead.
[One (M7) General] brainimpact:
Handtec have removed date from their site, hate to say it but told you so :(
[One (M7) General] surfer1000:
Well im on chat to HTC UK, I want to hear from the horses or muppets mouth!
[One (M7) General] jonstatt:
I think that instant chat goes to people not in the UK though. So they won't have a clue. Twitter has real UK people on it @HTC_UK

Can a few more people start hammering at their tweety door because they are simply ignoring me!
[One (M7) General] surfer1000:
Yeah it was a muppet!

Ash: I understand that you have query in regards to delievery

martin o'donnell: yeah its been showing in general as pre order for the 15th of march, but some retailers have put this date back, others are still saying the 15th for the handset

Ash: we have not got anything official statement frrom HTC in regards to that

martin o'donnell: you must have some idea if stock is coming into the uk by the 14th ?, that's only 2 days away ?

Ash: I am sorry but we cannot confirm or deny any information as we do not get have any dealings with release dates, this is down to mainly the retailer, Unfortunately we can not provide any details in regards to that so i would suggest you to contact retailer
[One (M7) General] :
Black one is still 4th :/ this is doing my head in now. HTC are **** fair play. Annoyed now!
[One (M7) General] arknailed7754:
Re: HTC One Launch ( On time and Delayed)

Don't know. I was just chatting to phones4u. They said we are aware og possible delays but aiming for the 15th.

I said well companies know where there shipments are. They should know lol

Anyway told me to call customer services lol think they have endless chats today
[One (M7) General] johnbrighton:
Done!

'Please, please - end your loyal customers speculation and tell us, when is the awsome #HTCOne going to be in our hands? Fri or not?'

It's so annoying they filter all their tweets - we can't retweet each other very easily on the same subject :(
[One (M7) General] jonstatt:
That's actually the most negative so far from P4U!

If NOBODY gets any stock this week, the it means HTC have basically produced such small numbers that it wasn't even worth shipping! They would ship whatever they had to make a launch day even if it was a small batch unless it was literally 50 units or something rediculous.
[One (M7) General] surfer1000:
They had enough units at that launch party in London, Germany has been getting them, Id have thought they would of all come over on the same slow boat from China, so UK ones must be in Europe somewhere ?

Slow ferry cross the channel ? lol
[One (M7) General] Phil750123:
hmm wonder if they are aware because htc has warned them or the fact they have had 100's people today

nagging them :P
[One (M7) General] arknailed7754:
Re: HTC One Launch ( On time and Delayed)

This is what I mean. Its not coming from the isle of wight is it so they should know lol

If they don't get it out on time. Not happy chappies all round
[One (M7) General] scotcruz:
so thinking about it then (for those who have pre-ordered from Handtec).. Will it be worth me cancelling the order with Amazon £519.99 which only comes with the HD link and order with Handtec that comes with iBeats and a Flip Cover for £533?

please advise guys?
[One (M7) General] dewhurst88:
Clove

For anyone interested looks like Clove have changed there delivery date aswell now.

First stock delayed until 29th March
[One (M7) General] surfer1000:
Well if your credit card and handle it, order from both, and just cancel from the other, as soon as you have confirmation of despatch.

Id of thought the HD link would not be that necessary with the One, isn't it already DLNA enabled or something ?....with the right telly do you need the HD link?
[One (M7) General] riz157:
So handtec and p4u are the only ones remaining to announce delays or they are the only ones getting them in time. Wishful thinking.
[One (M7) General] surfer1000:
mmmm I think that's the final nail in the coffin for a 15th delivery now, looks like it's going to be the end of the month :(
[One (M7) General] BarryH_GEG:
This is what Clove told their customers...

"You have placed an order with us for the HTC ONE, we appreciate the order. The original launch date was due to be the 15th March. We have today been advised officially by HTC that

the UK launch date has been put back to the 29th March

. We apologise for this delay, but you will appreciate that this is out of our control. We hope to ship all back orders as soon as the stock arrives and will update you as soon as we can with further information."​

So you can pretty much assume Handtec and others still showing the 15th either haven't been notified or haven't notified their customers yet.
[One (M7) General] Phil750123:
3 uk still have the silver version down as the 15th - they just delayed the black one
[One (M7) General] surfer1000:
Hey they might have the 4.2 update out by the end of the month.....more wishful thinking! lol
[One (M7) General] weaselEST:
Handtec has the black one still at 15th.
[One (M7) General] brainimpact:
Handtec as removed all traces of the 15th

http://www.handtec.co.uk/htc-one-32gb-black.html
[One (M7) General] riz157:
Just put my order through.

Their you go just p4u to go now I've an order with them too.
[One (M7) General] Phil750123:
come on p4u exclusive! i wanta walk to the shop on friday and get a nice shiny phone.

Although 3 is still 15th so 2 places left
[One (M7) General] rizzleboi:
Surely some of the delays are due to stock already been allocated through preorders, thus the next batch won't arrive until the delayed date... Hopefully thats the case anyway, phones4u/dialaphone are still sticking to 15th
[One (M7) General] scut:
Re: HTC One Launch ( On time and Delayed)

Mobile phones direct told me they had email from HTC no stock till 29th I canceled and ordered p4u.
[One (M7) General] surfer1000:
Do you guys really think p4u are going to end up with exclusive sales rights to this phone for a good 2 weeks?

All the other big and small players would be up in arms if that was the case, can't see that happening
[One (M7) General] :
http://blog.handtec.co.uk/2013/03/1...elayed-until-week-commencing-25th-march-2013/

Handtec delayed until the 25th. I've cancelled and going with the S4 now or stick with the Z. HTC handled this very badly and lost confidence in them. Sounds a little extreme but i have.. its a shame.
[One (M7) General] jonstatt:
P4U Black now 2nd April

http://www.phones4u.co.uk/shop/shop_justphones_details.asp?ItemKey=663759
[One (M7) General] Palla71:
@handtec

Stock Update: HTC One 32GB SIM Free Delayed Until Week Commencing 25th March 2013 http://wp.me/p1NjrO-1bC

"HTC have delayed the release of the HTC One until week commencing 25th March 2013.

This delay will affect all HTC One SIM Free handsets and will affect all online retail."
[One (M7) General] rizzleboi:
Good thing I'm on contract :P, don't wanna be stuck with my Desire HD anymore! (Battery issues)
[One (M7) General] WA_Bob:
And the hits keep on coming..... :(

http://www.androidpolice.com/2013/03/12/htc-ones-launch-delayed-2-weeks-in-the-uk-according-to-clove-other-markets-to-follow/
[One (M7) General] horsetastic:
Re: HTC One Launch ( On time and Delayed)

Haha trust me if they were coming from the isle of wight I'd have one already. Stuff it I'd of looted the whole lot already and passed them on to you guys lol
[One (M7) General] MuhKoInc:
Wouldn't it be cool if this was part of HTC's marketing? Since it has half the world up in arms over it?

Would be cool if come friday, a lot of people would suddenly get an e-mail with "your order has been mailed".
[One (M7) General] johnbrighton:
So what of people that are not ordering sim-free phones? Im upgrading via T-Mobile (UK)
[One (M7) General] Palla71:
Launch in Italy was just announced as "in April".:crying:
[One (M7) General] Phil750123:
why change the black one and not the silver... reading things i no one will have the htc one untill end of March!

Have to say i think this will hit htc very badly, but for the life of me i cant think why they would release it in germany

last week and delay everyone else! Not good HTC