yashsingh1/xdaforums huggingface dataset:
[One (M7) General] cachookaman:
i sent a copy of the order invoice that was in the box when it arrived to my house. i scanned the IMEI from the phone box and printed that at the bottom of the order invoice. then i scanned and printed the top of the box with the sticker that had my phone number and name with the corresponding item number from the invoice. i also scanned and printed the bottom of the box that had the serial number on it.
[One (M7) General] mchinand:
A copy of the UPC should be fine. Here's the relevant text from the the promotion's Terms of Use:
[One (M7) General] Zolor23:
http://www.htc.com/us/smartphones/htc-one/signup

It sends you the code via e-mail. It makes the trade-in value of any phone $100, but I'm not sure if they'll actually accept it since their T&C says by April 4th.
[One (M7) General] subhumanderelict:
Thanks! I signed up and got the code. I tried calling HTC USA to see if they could check its validity, but it wasn't something that they were able to do. :( I might just take my chances and see if they'll honor it.
[One (M7) General] Zolor23:
Yeah, I'm not using my old phone anyways.
[One (M7) General] Monkeyfeng:
So I decided to stop by a AT&T store and just get a printed copy of the receipt with IMEI on it. This should do it.
[One (M7) General] Zolor23:
forget about it, sorry
[One (M7) General] oryan_dunn:
Just got an email that HTC extended the purchase date for the $100 trade up to May 19th, and the mail in date to June 19th.
[One (M7) General] insomnia:
Anybody send their stuff in and hear back ? like it got accepted?
[One (M7) General] cachookaman:
i sent mine a week and a half ago and the status page still hasnt updated.

Product Delivered To Recycler:	May 3, 2013 (estimated)

Product Validated By Recycler:	May 8, 2013 (estimated)
[One (M7) General] ardeedas:
Question. I have an old HTC EVO 4G. Proper working order other than some light chipping on the sides where the white paint is. I didn't read anywhere on the T&C that it's required to send in the 8gb micro SD that came with the phone. I want to be able to keep it for extra mobile storage. Tried e-mailing the company handling the assessment but no luck, maybe one of you knows if I will get the full price if I send it in w/o the micro SD?

BTW. I love the this phone. Albiet some minor cons, (physical buttons? and only 2 at that..htc logo not capacitive?) the phone is great. Just installed viper's Rom and I love it even more.
[One (M7) General] millicent:
No need for sending any accessories.
[One (M7) General] professor_chaos:
Would it matter if the phone I send in is bootloader unlocked and running CM 10 instead of the stock ROM?
[One (M7) General] contradude:
mine hasn't either. Should I be concerned?

Product Delivered To Recycler:	April 29, 2013 (estimated)

Product Validated By Recycler:	May 4, 2013 (estimated)
[One (M7) General] contradude:
Has anyone had a status update on their rebate yet?
[One (M7) General] Antoine3323:
I sent mine in several weeks ago, and still nothing. I wasn't necessarily expecting a check by now, but an update would be nice
[One (M7) General] Perez92:
Sent mine in on about May 1st. Still nothing when I type in my tracking number. I have no idea what happened to my old phone.
[One (M7) General] howardho:
Sent mine in April 20 something, and haven't really checked on it. My status on the website hasn't changed, and the tracking number on the shipping label doesn't seem to work. Any ideas?
[One (M7) General] shook187:
HTC has filed for bankruptcy... Your cheap ass phones are now property of HTC and it's bankruptcy proceedings.

J/k but it wouldn't surprise me it happen
[One (M7) General] Zexell:
Somebody on the sprint htc one forums got their rebate already.
[One (M7) General] ponts:
So am I the only one who forgot to sign the tradeup form that you placed in the box with your old phone? There was no line for a signature that i could see, but HTC tradeup rules says it was to be signed :(

#11 "The trade-in voucher must be signed by you. "
[One (M7) General] paparis13:
delete
[One (M7) General] msingh11:
If anyone is looking for Trade-in code's, I have two that will not be used. Please PM me and I will provide you with the code.
[One (M7) General] insomnia:
I dint sign it either because there is no signature field on it.

let see what they do.
[One (M7) General] inneyeseakay:
Nor did I... You'd think they would include a signature line and a reminder in the reminders section... LOL
[One (M7) General] cachookaman:
i got my card yesterday and used a square card reader to transfer it to my bank account minus the 2.5% fee or whatever it is. my online status never changed since i sent the phone in on april 22nd.
[One (M7) General] insomnia:
Did you sign it like the terms require you to but does not provide a field on the page for actual signature ?
[One (M7) General] cachookaman:
nope.. didnt sign anything
[One (M7) General] Element515:
You had to sign something? Their instructions were three steps... Print, put this paper with proof of purchase into box, ship... Never said sign anything.
[One (M7) General] asif9t9:
I'm looking at this to trade in my Desire HD. I already have the HTC One. I am wondering, do I just send in the DHD? Do I need a proof of purchase receipt for the DHD, or just the HTC One? And did anyone who got their Visa card send in a phone that was rooted or with a custom rom?

Btw, last time I got a Visa prepaid card, I just used it to purchase an equivalent value gift certificate from Amazon. I was then able to purchase something online that eventually came up where Amazon had the cheapest price.
[One (M7) General] asif9t9:
Can anyone confirm if you have to send in a receipt from the old phone? I emailed HTC, but no response.
[One (M7) General] shad0w77:
no status update either when i type in my tracking number. my old phone is MIA.... i am chalking it up to some A**HOLE that saw the HTC logo on the shipping label and jacked it...

so pissed i didnt pay extra for USPS tracking... bastards
[One (M7) General] bhagiratha:
I received my $100 trade-in visa card last week. Still laying on my desk. :)
[One (M7) General] asif9t9:
Did you send in a proof of purchase for the old phone you sent in?
[One (M7) General] contradude:
I got my rebate today. All I included was my one's UPC, the packing slip sent by Sprint, and that pack in slip we were supposed to put in. No signature on mine or proof of purchase of old phone.
[One (M7) General] clsA:
Same here except mine was from AT&T

per-ordered and got the phone the day before release

sent the rebate in a couple days later

---------- Post added at 08:17 PM ---------- Previous post was at 08:16 PM ----------

no i did not, and i got my rebate today
[One (M7) General] bhagiratha:
No I didn't
[One (M7) General] Del_Bryan:
Just wondering do you have to include old phone's charger? I'm in Canada.
[One (M7) General] peterg21:
I did (an old iphone 3G was used for the trade-up) just because I had it, but it is not necessary: This is quoting from the htctradeup dot ca site:

Q. Should I send in my phone's accessories?

A: You can, but it's not necessary. Unless specifically asked for during the product evaluation accessories (including power cords, chargers, batteries, holders) are not required.
[One (M7) General] asif9t9:
Can other people who have got their money confirm, did your your old phone have a custom rom on it? Unlocked bootloader or anything else?
[One (M7) General] contradude:
I always ruu or Odin devices after I have factory reset them. I doubt clover wireless is going to care unless your android os is purple pink and sprinkled with unicorns... I'm pretty sure my evo 3d showed as relocked
[One (M7) General] Tjwoo:
i sent in my 4 year old blackberry Tour 9630. It had a dead battery, though Im sure it was still functional with a new battery. Tbh, I dont think it even turned on when i sent it in, charging light came on when plugged in though. Took around 20 days after I sent it in to receive my $100 visa. WARNING though, it expires in 11/13.
[One (M7) General] dkeso611:
UPC code

I threw away my packing slip for my htc one. I know I can send in the UPC code but how? My emailed invoice doesn't have code on it. Do photocopy the sticker or cut it out from the box. I don't wanna cut the box. :( Lol
[One (M7) General] icepixie:
I took a picture of the upc and printed it out to include.
[One (M7) General] asif9t9:
I did ask in another thread, so I apologize, but I am desperate. Anyone have a Canadian code for the trade-up program, where you purchase by May 18th and send in by June?

Thanks.
[One (M7) General] waylo:
2 codes available

I have 2 HTC trade up codes I will not be using. I don't know if they are still issuing them, which would make this offer not useful at all, but I have them.

These are for US phones purchased prior to 5/19th. They kept pushing this date further and further back, so maybe it will work if you purchased it later.

PM me if you'd like a code. Supposedly have to have your old phone shipped back postmarked by June 19th.
[One (M7) General] asif9t9:
I'm still in the market for a Canadian code. Can't believe I just bought an HTC One a few weeks ago, but don't qualify on my own for any type of trade-up.
[One (M7) General] shad0w77:
guess i spoke too soon... received an email saying i will receive my gift card shortly and i got my gift card a couple of days ago.

my device was full root w/ custom rom. only sent in the device, proof of purchase (printed email receipt from htc one purchase), and that paper they want u to include.
[One (M7) General] peterg21:
I have been having serious concerns and they have not been allayed. I am in Canada and have been unable to track my shipment at all since I sent my phone in 5 weeks ago. It still shows as not being received yet. I even looked up the phone number of the company in Ontario handling it and called it. During working hours, nobody answers the phone there; all you get is voicemail, no matter the extension.

Phoning HTC themselves results in them advising that they do not have a phone number to call for the tradeup program and the only way to contact them is via email. So I contacted them 2 weeks ago. They advised in the auto-reply that I would receive a reply within 24 business hours. However, they took a week to reply and this was the text of the lame response:

"Due to a system upgrade, we are slightly behind in receiving the trade in devices to our facility. We will be contacting our operations team for more information. We hope to have updated information within the next few days."

That was a week ago and no reply since. I am simply writing this off and if I get my Visa Card debit then fine. I have not got the time or the energy to deal with this mishandled situation.
[One (M7) General] Kryme:
Just wanted to put in my 2 cents and mention that I got my visa card a few days ago a well
[One (M7) General] Paleryder:
Got mine also don't worry they didn't update even receiving my phone the card just showed up then the letter 2 weeks later
[One (M7) General] Leifio:
I rather keep the old phone and give it to a family member/sell it later.

Sold my old iPhone 4 for $250 and was lucky enough to catch the $99 sale on upgrade htc one
[One (M7) General] Holtzey:
When will I get my refund?!?!?!?!?!?

I got an email back on June 16th and I have still to date (July 16) not received anything. My trade-in phone left Canada on May 15th, and my Fiancee's left the first week of June. She has no record of them receiving it, and no one will respond to any requests for further information.

Does anyone have a phone number contact or have they had any similar issues? Has anyone had any similar timeline issues?

Thanks,
[One (M7) General] peterg21:
Here is an update to my original post on my travails with this (original post here http://xdaforums.com/showpost.php?p=42981146&postcount=109 )

I did initially state that I was just going to give up, but irritation got the better of me and I replied to them as follows 2 weeks or so later:

"Your email of June 19. I am simply appalled by the awful service you are providing. I contacted you on June 12 and despite your claims of responding within 1 business day you replied in 5 days. Your lame reply was that: " Thank you for your e-mail. Due to a system upgrade, we are slightly behind in receiving the trade in devices to our facility. We will be contacting our operations team for more information. We hope to have updated information within the next few days." It is now *2 weeks* since your email and not a word from you. The tracking page - like *many* other HTC tradeup customers - shows the item as not being received. I am starting to regret dealing with HTC. It seems others are too. I am just livid. Peter"

They replied as follows on July 5:

" Dear Peter,

Thank you for your email.

Sorry for the inconvenience that you may have experienced.

Our fulfillment center is now processing your reward card for $100. Please allow 7-10 days for process to be completed and additional 7-10 days for mail delivery.

We appreciate your patience in this matter.

Sincerely,

Customer Service"

I have not received the card yet but, in theory, they are still within the new timeline they stated. It is now 2 months since I sent my old phone in for tradeup.

Edit: Several weeks ago I tried to contact by telephone the consignee for my phone, Wireless Source Canada. A waste of time as even during the day, no matter which extension I tried, all I received was voicemail. I was unable to receive a live person. Here is the phone number for them. Perhaps you will have better luck 905-830-9010
[One (M7) General] Holtzey:
I guess I'll have to give it another month. I will update accordingly :) Thanks for your reply. :crying:
[One (M7) General] peterg21:
Since you posted your reply to me I updated my post, giving a phone number. I really think you should contact HTC via the contact page (the update program has no phone number to contact).. Be polite but definitely be forceful.
[One (M7) General] asif9t9:
I should unsubscribe to this thread. It still pains me that I bought my HTC One on a certain Friday that left me out of the window to be able to participate in this trade up. The program existing before I bought my phone, and then started up again after I bought my phone.
[One (M7) General] Newcron:
Just a point of time reference for people who are still waiting.

I registered for a code back in mid-April, but didn't actually buy my HTC One until around the second/third week of May. By that time the program has been extended at least once.

I sent out my old phone (Nokia N80 - I knew there's a reason I kept this old geezer) around the first week of June and around late June I checked on the website and it's showing that my old phone was received by them on June 19th.

I checked the website periodically but didn't see any change until sometime in the first week of July my trade up is now marked as 'thumbs-up', which is the second icon (Confirmed).

And then there was nothing until I finally received my $100 Visa card yesterday, July 22nd. Until today, the online status still showing as 'thumbs-up', and it never changed to a check mark (Complete).

As a summary: It took them at least two weeks from the time I sent the phone for them to officially 'Receive' it, and it took more than a month after this date that the card finally got to me.
[One (M7) General] peterg21:
I received my $100 Visa Card today from Clover Wireless, having sent my phone in on May 17. It took some 6-7 weeks for the tradeup page to even acknowledge receipt of the phone (they would have received the phone no later than May 22).
[One (M7) General] icepixie:
I finally got notification today in my email saying that my refund is on its way.

However, when I check the status of the trade-up on HTC's page, this is the message I have for the "real value":

Conflicting messages!! UGH :(

For those who received their refund, what does your status page on HTC say? I hope the status is a mistake and that my refund is coming.
[One (M7) General] neilp316:
I got the same thing today....the annoying part is where it lists the status of the phone, for "Is the phone fully functional?" it says "No". It was fully functional when I shipped it *2 months ago*...who know what may have happened between me shipping it and them finally getting around to reviewing it.

I hope it's just a matter of their whole system is messed up, and I'll come home to find the gift card in the mail.
[One (M7) General] Newcron:
I received my Visa card ~10 days ago and I just checked my status and it say 'Confirmed', with the thumb up icon. It has been like that for more than a month.
[One (M7) General] icepixie:
The status for the phone I traded in was marked as not working either even though it was fully functional when I sent it in. Somewhat glad to hear I'm not the only one? I'm hoping the status is a mistake!

Yup there's a spot for status and I got "confirmed" with a thumbs up as well. But in the "real value" box, it said "Unfortunately we're not able to offer you a reward..."
[One (M7) General] Newcron:
In the 'real value' box, I'm showing the full value of $100.
[One (M7) General] neilp316:
I sent in a query...I got the following response:

*sigh*

**edit

I sent one for email for clarification, and I received back:

So....who knows?
[One (M7) General] altimax98:
Does the site work for anyone?

I can't login and I get no error messages like bad password or anything. Tried multiple devices and browsers. Got an email mid June letting me know it was on its way and still nothing....

Ughhhhhh
[One (M7) General] icepixie:
Sorry to hear about your email response. I just received a response to my email as well.

" Although our operations team determined that your trade in was not fully functional upon arrival at our facility, we will honor your estimated value of $100.00 for the device you registered.

Please allow 10-12 business days while your information is sent to our fulfillment center for the processing and activation of your rewards card, and an additional 5-7 business days for mail delivery."

That's bs that my phone wasn't fully functional. It was functional enough for me to fully reset it before I sent it in. So I don't know what happened in the time my phone was in transit to when they finally processed it.

Good on HTC/clover wireless to still honour the promo however...I'm thankful I'm still getting my gift card. Not happy with the whole process however.
[One (M7) General] altimax98:
I just got the same reply...

Funny thing is I emailed about not being able to access my account, I didn't even know they pronounced it as not working Lol.... guess they know something is going on with whomever evaluates these devices.
[One (M7) General] icepixie:
Wait, but you said you've been waiting since mid-june? It's been so long! :eek:
[One (M7) General] altimax98:
I sent the phone in on May 16th :P

I have a 1 year old, unfortunately it takes a little while to gt to things like this. I just gave it the max time before contact.
[One (M7) General] Fakir_bouboune:
Same problem here:

What a scam...
[One (M7) General] eliasadrian:
Speaking of scam, our letter/card got sent to my in-laws and they thought it looked way too scammy so after keeping it in the junk mail pile for weeks they shredded it today! Talk about the worst timing, if only I called them 12 hours ago...
[One (M7) General] awer25:
I'm in the same boat. My phone was working when I shipped, but is listed as not fully functional with no reward.
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] Clocksmith:
I'm currently on AOKP 4.2.1 and I wanted to know the proper procedures for updating over the air. I've downloaded the 4.2.2 zip through the AOKP OTA updater on my phone but should I now choose the "Flash existing" option and simply install from zip when I'm in clockwork recovery? Or do I have to clear all the cache and install the rom and then the gapps once again?

I'm hoping its simple as installing from zip because I don't want to redownload all the apps and rearrange my home screens again. BTW I did use the search feature but nothing came up. Apologize in advance if I didn't look properly
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] xBeerdroiDx:
most people simply dirty flash updates. wipe cache/dalvik, flash latest release, flash gapps, reboot
[Sony Xperia S, Acro S, Ion] tnt4ever:
hi

after i had a deadly encounter of getting into random reboot and finally restored my phone, i am facing another issue now, the phone Back-illuminated sensor seems to be blinking but its very fast, means with HD Camera on higher Frame Rate can easily catch but i dont have none of these , is any one else facing this issue...i am really annoyed with this problem, its not frequent but i can feel this on and off

Please if his is a repeated question kindly delete it, i tried but cant find this.

thanks
[Defy Q&A, Help & Troubleshooting] pradeeppk:
Is there any way to edit lower memory killer levels other than using any applications
[Verizon Samsung Galaxy Note II] mindtrust1:
I noticed after doing the OTA to VRALL4 I wanted to attempt to unlock the bootloader with Adams new method and I was not able to so I tried flashing back to stock firmware VRALLJB and I opened up odin clicked on pda grabbed the firmware file to start to flash and it failed ...What am I doing wrong does anybody have any idea what I need to do ?
[Verizon Samsung Galaxy Note II] hopesrequiem:
Mod he made this damn thread twice. Delete one please.
[Verizon Samsung Galaxy Note II] KennyG123:
What were you told about duplicating questions?

One more time and it will lead to infractions and account being disabled
[T-Mobile Samsung Galaxy S II SGH-T989] amees1991:
my old buddy deleted my gmail account and my phone is broken the screen turned black and cant axeus the phone how can i got the contacts off the phone with out the screen it is rooted can any one help me
[Kindle Fire Q&A, Help & Troubleshooting] Loobster:
Hello

I am really struggling with trying to get the KF drivers installed on ANY Windows 7 x64 computer.

I have access to a Windows 7 32-bit computer at work. The drivers from the KFU installed absolutely fine on that without issue, first time.

But at home, I only have Windows 7 or Windows 8 64-bit computers. I have tried searching XDA up and down, edited inf files, tried to manually install drivers, even wasted an hour installing JDK / SDK as suggested on some forums.

Nothing works.

If anyone has come up against this and solved it, I'm all ears.

TIA
[Kindle Fire Q&A, Help & Troubleshooting] soupmagnet:
I couldn't help you much on the Windows side of things, but have you looked into creating a Linux LiveUSB and running SoupKit to get ADB and fastboot working?
[Kindle Fire Q&A, Help & Troubleshooting] Morpheus Phreak:
This is due to driver signature enforcement on x86-64 versions of Windows 7 & 8.

The way around this is to disable that feature.

This is what you'll need to enter into an administrator cmd session:

bcdedit.exe -set loadoptions DDISABLE_INTEGRITY_CHECKS

bcdedit.exe -set TESTSIGNING ON

Note, that does come with some security risks of course since unsigned drivers can then be installed, but in all honesty if you have your system secured properly otherwise it's not much of an issue.

That will allow the drivers to be installed. Note this is just for Windows 7. Windows 8 is an entirely different beast in how to handle this scenario.

Edit - No that's not a typo in the lines above about the DDISABLE part. It's meant to have both D's there.
[Kindle Fire Q&A, Help & Troubleshooting] Loobster:
Thanks Morpheus. I'll try that later. And I am wanting to use my Windows 7 laptop.

I'll feed back if it works or not.
[Kindle Fire Q&A, Help & Troubleshooting] Loobster:
No dice.

I don't think it's that the driver isn't signed, it just says no driver found for the Kindle Fire when I connect it up.

It searches WU and doesn't find anything. Then if I manually try and update the device in device mangler, it tells me there is no driver in the drivers folder in the KFU folder.
[Kindle Fire Q&A, Help & Troubleshooting] Loobster:
I have an image of the drive before I ever connected the KF, and before I installed the KFU.

I wonder if I ghosted back to that image, then turned off unsigned driver blocking, then installed KFU, if it would work.