[AT&T, Rogers HTC One X, Telstra One XL] blaz1nr:
Hey peeps just for kicks I contacted customer un-support to inquire about hox at&t jelly bean update.The following is my chat,where the tech gets mad at me for,asking them to send me the update since they cant fix it.Then he ends the chat,when I say his pre-written statement's are insulting,and the at&t devs are amateur's. I thought it was hilarious,this guy did not.

Thank you for your patience! Your AT&T Representative will be with you shortly.

Welcome! You are now chatting with 'Geofrey Holt '

Geofrey Holt : Hello Blaz1nr, My name is Geoffrey and I would be happy to help you today. Please give me one moment to look up your account information.

Geofrey Holt : Just so I understand your problem your phone is not updated to jellybean?

blaz1nr: I know for sure you recieved to software upgrade from HTC over 3 months ago.Is your dev team having problems? No one x is receiving the update its not even slated for roll out,according to sources at at&t.

blaz1nr: So when can i expect update this?

Geofrey Holt : Have you checked your phone to see if it is available for a update?

blaz1nr: I just told you its not available to any U.S at&t htc one xl.You at at&T have not provided the update yet. You guys are operating these devices on my airwaves, the publicly owned bandwidth that is leased by the FCC in the public's best interest. Yet somehow we pay alot more for service that is accompanied by terrible customer service,and updates & support clearly are a part of that. This also hints as to why AT&T has lost most its customer base,and become rated dead last for customer service by Consumer Reports and other rating agencies

blaz1nr: I was asking you to check your data base,and tell me when this update will be allowed by at&t.

Geofrey Holt : Just one moment please.

Geofrey Holt : At&t is trying to put this update out as soon as possible. They are pushing this update out in batches. And we do not know when those batches are pushed out. You will receive a text message on your phone when it is available for your phone.

Geofrey Holt : I know this can be frustrating but we are trying to get these updates out as quickly as possible.

blaz1nr: That's exactly it.You have no idea when it will push out.And do you think its ok that only at&t held this update from its customers? I don't appreciate being giving a sorry just wait answer.I know for sure at&t has not even began to do this.So what your tell me is a total lie,or you know nothing about the company you work for.The one xl+ has received two its already going to the next platform again. This phone came much much later. As I expected we the customer are left,with terrible support and no real answers as to why the whole world has this update and we cannot. We the customer own your terrible company,and we demand the same respect other carriers give their customers.

Geofrey Holt : Just to confirm your your HTC one x that you are using is on # ****?

blaz1nr: nope ****

Geofrey Holt : Once a update is released by the manufacture at&t puts it through testing. once they are confidant that it will work with the at&t network it will be released. I do apologize but we do not have a release date.

Geofrey Holt : Are you still with me in this chat?

blaz1nr: well just to let you know,it does work,in fact the version from Canada,works perfect and its from a different carrier altogether.Almost 15 years as a customer and this what I get.Ill tell you what send me the update,ill have it stable and ready to push by tonight.That's how fast I can do it,and I have had no schooling for this at all.But i can for sure fix this entire update in under one day.By my self.This just proves someone like me that can build this from source with no training at all,is far more quilified then your own dev team. This is very sad.You should be ashamed of your subpar dev team.SEND ME THE UPDATE ILL FIX IT.This is total bull%h!&.

Geofrey Holt : Once a manufacturer releases an update to us, AT&T puts it through rigorous testing to ensure its compatibility with our network. Only once we are satisfied that the update will work properly on our systems without causing a negative customer experience will we then make it available for our AT&T branded devices. This can sometimes be a lengthy process that may include working with the manufacturer and developers to make needed changes. There have been some instances in the past where we have simply never released updates due to conflicts and unresolvable problems. At this time the update you are looking for is not yet available for your AT&T device. I am sorry, but we will need to wait to see if and when it is approved by our testing team.

blaz1nr : Well it seems you didn't actually read anything i typed did you? Did you read anything it at all? I tell you what,your pre-written answers are insulting.Do you think were stupid? Your not pushing it because you put it on the end of support list.Which you never stated.You have done nothing but insult my intelligence.This is very typical of so called tech support at at&t.

Your AT&T representative has closed the chat session