yashsingh1/xdaforums huggingface dataset:
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

Right, I responded to their email to me so let's see what they say now. I am not sure if you guys want me to post my emails to them (as I don't want to spam the thread) but in my view the more information people have the better the emails to HTC can be.

I have had a chat with a lawyer friend of mine about this, and he has some ideas on how to approach this issue, he specializes in corporate and consumer law and is willing to help us as he also is an HTC user. If you guys want he and I will get together over the weekend and come up with a tentative battle plan. The most important thing that he pointed out to me is, is that one person is not going to make a difference, we need as many people as we can. Another point he made is that we have to be pro-active here, we can't just sit behind our keyboards, we may have to take other steps too which means leaving the house, lol. (This is giong to be the difficult one for me, hahaha)

Let me know what you think.

Sent from my HTC Vision
[HTC Desire C] Phenziox:
Re: [INFO] Emails to HTC

If you and your friend can make some sort of master plan, I'll be more than happy to take part :D

Sent from my HTC Desire C
[HTC Desire C] TheRedHunter:
Re: [INFO] Emails to HTC

Tell them about the 90 days limit...
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

Everyones input will be needed, I just want to establish a basic plan to work with.

What 90 days limit? Sorry excuse my ignorance here.

Sent from my HTC Vision
[HTC Desire C] whoamigriffiths:
This is exactly what this needed , some fresh impetus :good:
[HTC Desire C] russell664:
Re: [INFO] Emails to HTC

It is good that we are having new people interested in this cause, its all good :)
[HTC Desire C] Jaizu:
Hello, I come to give the odd idea.

Sorry I can not help much in terms of sending emails because I am Spanish and now I'm using a translator to explain better, with errors of grammar, but saying things clear lol

What we should do is ask for support. It's very important, we can contact people on a HTC in their hands, explain the cause and help please send emails to HTC and publish them here, though, so serious, we can not lose the seriousness of what this entails, it is more than a few lines of code.

Another thing is to give a BBCode for people to put in their signatures and attract more people, provide the means for people can help with esfueurzo minimum, either with a signature, an email or word of mouth from the Thread.

And another thing is to make entries on websites, forums and other subjects where there are developers, people who know of what we speak, people who understand us and we can help, people willing to lend a hand.
[HTC Desire C] neoyoli:
wow nevyntanis, thank you for your input, I really like those emails! And also forging the battle plan sire, you can count on me from shoulder to shoulder!:good:
[HTC Desire C] russell664:
Just an update, this is my reply back from HTC:

I am not happy at all, they yet again brushed off my questions and completely ignored the situation now what do you think, as a rough guide, of where to go from here?

Also it is great this thread is going back on track, hopefully this will bring us much further into the situation, your lawyer friend should also visit this thread to see where we stand overall. I hope they can help us out a great deal just like you are nevyntanis, thanks for your help man it is greatly appreciated. :good:

With the plan, I will help out wherever i can mate because i believe the cause should be supported. :)
[HTC Desire C] neoyoli:
Tell him if he doesn't have any information, then well, he should get it for you because this is his job, otherwise it is just fine if he passes the case on to a colleague of his who is more competent in giving respectable customer support, because this should not be accepted for such and it is an insult for your intelligence to assume you will.

And then state your questions clearly and focused once again so they can understand it when reading slowly lol

Well, obviously I'm speaking easily being in a proxy position, try to bring some sarcasm into it to round the sharp edges. Something like that, the point is he will realise he won't be able to blow you off like this, which you can even tell him. Express him you are extremely dissatisfied with their attitude. And it is worth to keep brief so you still have some bullets left and won't just simply repeat yourself. A sleep also helps:)
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

I think you sending an email, even though you are using google translator would be a good idea. It shows HTC that these are not isolated instances but a worldwide problem, so I say got for it.

Creo que el envío de un correo electrónico, a pesar de que está utilizando el traductor de google sería una buena idea. Muestra HTC que estos no son casos aislados sino de un problema en todo el mundo, por eso digo tengo para ella.

Sent from my HTC Vision

---------- Post added at 12:39 AM ---------- Previous post was at 12:24 AM ----------

I agree with Neoyoli, he makes some excellent points. The thing with corporates is they bog you down so that you give up. Don't give up, take a day or two or three to think it through and then mail them back. These situations are never solved quickly they take time, don't allow frustration to get to you and cloud your thinking, because then they are winning, imo.

Russell you write really good emails and you make very good points, you obviously pretty bright and as Neoyoli says don't let them insult your intelligence because then they win, imo.

Sent from my HTC Vision
[HTC Desire C] russell664:
Re: [INFO] Emails to HTC

Thanks nevyntanis, in all fairness I am pretty crap at writing anything formal like an email, so I'm glad you think it is good. :)

About the new email to HTC I plan on sending another one either tomorrow, or Monday I have a few ideas of what to write. Once it is finished I will post it here. :)
[HTC Desire C] Phenziox:
i just sent a mail, i only forgot to copy the text so i can't paste it here :(
[HTC Desire C] neoyoli:
Let's see what they have to say to this:

Keep you posted;)

The contact website displays your message, or if you sent it from HTCdev hopefully it will be quoted in their reply, at least we will be able to see them both together when you post it;)
[HTC Desire C] nikhil16242:
So, guys I have been sending quite a lot of emails to htc regarding our wifi source issue. Most of the reply which they gave was pretty ****ty and I didn't find it fitting to post in the thread. After a lot of emails , finally the agent seems to understand the issue. This is the reply they gave for my last email :

Frankly, I don't know why they would need so much of personal info for releasing the full kernel source , so I haven't provided a reply for this email yet. But I guess its kind of a format which they use for handling such issues or something on a similar term.I will be sending a reply to this one soon and will keep you posted :).
[HTC Desire C] neoyoli:
Cool man:good:

Just tell them if they reply that you prefer email communication, because most possibly they will say they will try to call you, and spoken words fly away.

And also ***** a bit about your privacy:)
[HTC Desire C] nikhil16242:
Yeah lol. I wouldn't give away such personal info to them.But it really disturbs me that most of those agents dont know **** about their own product.Most of the replies I got indicated this fact xD
[HTC Desire C] neoyoli:
That might be a problem as they might say, sorry this is the policy, as they said it before to some emails at this stage, but you can fight it through, just watch out not to give them a chance to steer the focus away to their self-righteous rules.

It's funny how most of the agents lack of knowledge and the attitude, but it's a great strategic point for us.
[HTC Desire C] einstein.frat:
Re: [INFO] Emails to HTC

as if their not interested in this missing wifi source, but this doesn't bother me atm, because I don't have a need for it, and lost interest in it, cause I could build a kernel w/o a name on it, but if your a cyanogen fan might as well trade your desire c w/ an htc explorer which have lots of cm development going on, or maybe a galaxy ace, htc won't release anything they don't want, this thread look like a begging thread and being frowned upon by visitors from other device forums, xda doesn't even bother to post this in their portal to help us.

What I'm interested in right now is S-OFF but that won't happen unless this java card rumor is true or will be sold at a cheaper price $1899 is to expensive than that xtc clip before just $34 upto 50 I think. I missed the custom splash screen.

Maybe next time we get lucky in buying new phone with full support from htc and other developers.

Be content.

Just my thoughts

Edit: you should have done your homework before buying this device, example are does this phone have a forum does this phone got devs for cm, does this phone have custom roms, I bought it cause I'm a sense cook and I cook my own sense rom. Last time I was using rom or cfw from other was the old Nokia X6, from wildfire s to this desire c I never used rom from other cook, lol.
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

The best way to handle when they ask for info is to point out that having all your personal information is not relevant to this issue and that it is a delaying tactic. Also bear in mind when you start conceding to them they will make more demands. Here is an example of what I mean; When a new leader enters an environment, the good leaders will start off with small requests at first, to get the people he is trying to lead used to doing what he says. He then over time starts making more demanding requests because a person becomes used to saying yes. This is what they are trying to do to you. Always handle it on your terms, when you start conceding to their unreasonable and irrelevant requests it gets more difficult to say no and gives them control of the situation.

Also by having telephonic conversations with you it allows them the he said she said scenario and I think by now they are aware that we are posting their responses to us on this thread. By having a telephonic conversation with you cuts down the odds of anybody else hearing it, which allows them to save face and hide the fact that they are being uncooperative under the guise of cooperation. The other reason for telephonic calls is to try and placate you, make you feel like they are doing something when they actually not.

The policy of the company is rrelevant with regards to this issue as it doesn't fall under standard parameters of support calls.

So my advice is to respond with something like this,

Thank you for your response, however my personnel information is not relevant to resolving this issue but I am happy continue dealing with you via email. Also I feel that you are using this as a delaying tactic as my request is really simple and straight forward to resolve, yet you continue to place hurdles such as this in my path in the hopes that I will give up and go away. I don't think you understand that I will not give up as this issue is important to me and many others.

Hope this is of help, remember, stick to your guns, don't give into them, be patient and stay in control.

Sent from my HTC Vision
[HTC Desire C] neoyoli:
Well, XDA didn't post anything about us, because we have not made any steps towards it, and this too, has a reason: we have to achieve something that we can present before we expand the cause over the limits of the forum, otherwise it would be just being loud and nobody would take it serious. So we aim to work quietly and exactingly, if you know what I mean.

If there is a reason for being frowned upon, would be the lack of cohesion and solidarity, which to be frank are fostered by posts as yours now. People, including myself respect you in this forum because without you we wouldn't have anything right now. But with all respect you should recognise this means you have responsibility over shaping the opinion and the moral in this community, and with obstructive comments such as this you won't help at all.

EDIT: by achieving something, I mean at least a straight answer that shows where we are standing atm. This is why we did not release the petition,

yet

.

EDIT EDIT: I PM you about S-OFF, we might have something we can try
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

Also, if you allow them to get away with this, it becomes easier the next time for them to just ignore you and soon all devices will be like this, so its a pretty silly attitude to have einstein.frat, with all due respect.

Sent from my HTC Vision
[HTC Desire C] einstein.frat:
Re: [INFO] Emails to HTC

Isn't it enough with email replies we got from htc, it might not be hundreds but might be 20-50 I don't know, in the bible it says leave the crazy one alone, I read it from some where, from all this email replies we got, it's idiotic and abnormal replies. Lol.

Sorry for my bad english.

Sent from my HTC Desire C
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

Lmao, yeah satan's love child is what the corporate world is nowdays, haha....

Sent from my HTC Vision
[HTC Desire C] neoyoli:
C'mon man, they are not like a person but a corporate entity, with a really badly organised customer support, but in the higher positions they already know that, like we could read from that article about a leaked internal bulk email that was sent by the CEO itself to the employees:

http://www.androidcentral.com/htc-c...ore-decisive?utm_source=ac&utm_medium=twitter

And they try to improve it which could even be our lucky strike.

So the point is we just have to get through this initial phase, where they try to brush us off with template replies, because this is what their model is, they don't even consider it is stupid when they send it, among the awful amount of emails they deal with every day. It can be considered as a filter that keeps the retards out, but we aren't tards;)

And soon they will realise that on a higher level then an agent, it only depends on the volume and the quality of our emails we are sending them.

Every beginning is hard, and we are almost at the beginning, this is why we need to make even more effort now.
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

This is interesting indeed, it has given me an idea to incorporate our battle plan. Nice neoyoli, wish some of my staff members could be more like you, I could then sit on the beach all day, perving. :D

Sent from my HTC Vision
[HTC Desire C] neoyoli:
hey guys, here's an avatar pack in case someone fancies to change his/hers;)

https://www.dropbox.com/s/e03hetmgg772pi3/DC-YOU-email-code-avatar-pack.zip

and a signature pack: https://www.dropbox.com/s/g1ngntkus1hhdtt/DC YOU signature pack.zip
[HTC Desire C] Jaizu:
I like the third C:

Thanks for made it P:
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

This is the latest response from HTC to me. Please can the devs check this out and give me some feed back.

Email reply from Htc;

Dear Nevyn Tanis,

Thank you for your email Nevyn.

It was not my intention to seem unhelpful in my previous email. After further research into your query I can inform you that under the General Public License HTC have released all the kernel source code for the HTC Desire C that is needed for users to study, share and modify this device's software. This includes the code for the WiFi drivers, please refer to the htcdev.com website for the full list of downloads.

With regards to passing your query onto managerial level, I am a supervisor for the HTC Written Team. I have also consulted my colleges in our Escalation Team and they have confirmed my answer here. I apologize for any inconvenience caused. Of course we would like to keep you as a customer, and hope that you will continue to enjoy using our

products.

I have attached the following link to help you further:

http://www.htcdev.com/devcenter/downloads

I am confident that this will resolve your query. Should you wish to continue your correspondence via email then please reply using the linkbelow.

Seems neoyoli was on to something about the GPL and BSD licence issues. I have some thoughts on how to handle this but I will await the devs for a response before replying.

Sent from my HTC Vision
[HTC Desire C] neoyoli:
Re: [INFO] Emails to HTC

If we still don't have it you can grab their balls now lol, since it got proven that the supposedly competent people are really incompetent, or they simply made a mistake not including it yet.
[HTC Desire C] russell664:
OKay just to confirm, the ath6kl_sido.ko is still not included in the kernel source.

I have downloaded the latest release shortly after nevyntanis posted this information from HTC.

Maybe on the off chance, HTC have resolved it on their end, but not yet uploaded the source could also be a possibility we should consider. I would like to mention about the "trolling" on this thread; IT IS NOT CLEVER NOR REQUIRED, what does it bring this thread? Nothing, this thread is a formal environment as far as i'm concerned and it should stay on topic, with helpful responses which will help with the cause, i'm sure many of you will agree.

With respect to you Einstein, because we all respect the work and stuff you have gave the the desire c community, but please can you not post useless things about HTC? Yes we know HTC are little so and so's, but could you kinda not say words like c*ck among other things lol? As said before we all respect you, but can you please do your part and respect the aims of this thread a little more? :D

Regarding our situation with HTC, All we can do is make assumptions to what is really happening, but these assumptions keep us all thinking positively about the issue. Gaining their attention is about this issue is our main aim, and the fact that they said they will reply to us, in Neoyoli's comment, this helps keep the positivity about this thread. In my opinion, all we can do is carry on, and persevere with them, and good stuff will come. :)
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

How many people are still awaiting a reply from HTC? let's give it a few days see what replies come in and then attack them again around Friday or Saturday.

Thanks Russell for confirming the source code is not there, is it possible for you to check in a few days again? If they are lying or giving us misinformation it means we are starting to get to them and the only way for HTC to save face would be to release the code, as we now have in writing that they released the code.

We also need to be aware of the issue neoyoli pointed out which is the licence under which the code was released, this too could work to our advantage.

So guys, pls post your htc responses here and let see what we can do with them before the next set of emails go out. I have a basic plan ready but it hinges on the responses we receive this week. Also I will PM the plan to the users that have sent emails to HTC, it would be silly to post it here and give away our game plan. Feel free to disagree with what I propose as this is a group effort but I feel its time for a united front and also time to apply the pressure.

Sent from my HTC Vision
[HTC Desire C] Phenziox:
Re: [INFO] Emails to HTC

I still didn't get a reply

Sent from my HTC Desire C
[HTC Desire C] nikhil16242:
Re: [INFO] Emails to HTC

The kernel sources were never updated to begin with :). The latest ones found in HTC dev.com is the exact same ones used to build my kernel. So basically it hasn't been updated for about 2-3 months or so.
[HTC Desire C] russell664:
No they where not updated for a while, but i thought i would try anyway lol. :p

I will be happy to try again in a few days, the game plan i'm really curious too what that could be lol. :D
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

I suggest sending it again if they have not responded to you by tomorrow, imo.

Sent from my HTC Vision
[HTC Desire C] Phenziox:
Re: [INFO] Emails to HTC

I will

Sent from my HTC Desire C
[HTC Desire C] broncogr:
Thread cleaned....

There wont be anymore talk like that here or drastic measures will be taken.

Stay on topic
[HTC Desire C] whoamigriffiths:
I sent a new one a few days back as my last one seemed to have died a death .

my reply today

"Thank you for your email,

My name is **********, and I am a Customer Service Agent at HTC.

I did some investigating regarding this issue, and it seems that a colleague of mine, has already raised an escalation regarding this issue.

Is there anything else I can help you with? Or could you please tell me if you have received an answer from the escalation team?"

So they are definately aware that more than one person is complaining and i'm sure (I maybe wrong) this is the first response that acknowledges that this is now a known issue ?

Maybe its time to write a sort of petition letter and everyone who is on board can sign then use that as the letter to ask for the code . That way the many heads finally become one ?

I dunno but perhaps its time .
[HTC Desire C] russell664:
Okay guys, after some thought about my email, because quite frankly writing isn't my strong point, here it is:

I think i have re-raised some of my points in the email, but also asked why they feel the need to brush off my questions and trying to tell me it will be updated on the HTC website. Which we know it won't anyway.

About the game plan, maybe nevyntanis should suggest some ideas here, we here are a team so not secrets, all of us need to know some points of this game plan. So i think some ideas posted from you would be the best option. :)

I think it is good that HTC are aware of some other people complaining about the issue, maybe it is getting to that time for the petition but only Neoyoli can decide that. :)
[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

Nicely done Russell. I have PM neoyoli my draft this morning of the ideas I have, just awaiting his feedback. Every few hours I think of other ideas so its not a complete battle plan as yet. I mentioned some pretty radical and drastic steps we need to take to solve this, so let's see what he says and hopefully he won't think I am little loco. At least the posts that were deleted in this thread shows me we are of one mind here and we can stand together.

Please also remember that the strategy employed by the amaze community won't necessarily work for us although they had some good ideas and obviously used them to good effect. I reckon we have one chance of pulling this off, so we need to be patient, effective, controlled and focused.

My intention is not to be secretive with the community, I just don't want to give the powers that be a heads up on what we plan, because it gives them time to come up with a defence.

Sent from my HTC Vision
[HTC Desire C] russell664:
I Can see your point nevyntanis, also i like you gaming mouse right there, pretty nice i must say. :p

I think it a Madcatz rat 9 gaming mouse?

Anyway back on topic I have a short and yet again unhelpful response from HTC:

No things are not clear, is it me or are they trying to palm me off again?

What is my best bet to go from here, in terms of what to say?

Should a start another email, or proceed to annoy this particular person?

I don't seem to be getting anywhere, she is one stubborn support person who can't seem to see our side at all. :(

Maybe i should just keep trying to remind them how important this issue is, what i mean by this is essentially annoy them until they actually tell me some information lol.