yashsingh1/xdaforums huggingface dataset:
[HTC Desire C] uchihasparky:
HTC is cheating us!

Email sent >:)

Let's get these suckers!
[HTC Desire C] neoyoli:
Hello Guys,

It was awesome today, we have done a very good job. There are still a few who haven't reported back yet, but THANK YOU very much for your support today, it really was awesome to see:victory:

Crizzl, thank you very much for emailing:) I mention you here specially because you came since yesterday.

We have sent quite a lot of emails today, but we are not finished with it yet. The next step is to extend to cause beyond the limits of the forum:

to raise awareness and involve more people

.

You can still help even if you already have sent your emails:

tell to your friends and family members

to do the same, it doesn't require too much effort from them but it helps a lot for us. Ideally if we send average 4-5 new email daily it is fine, and it really isn't much considering the amount we sent today.

I already forwarded one of the emails to my mom lol:angel:, and three of my friends who I know they wont think I'm crazy and they are happy to do it for me.

So we are thinking of something like that here, nothing too fancy just what reasonably can be done individually. Please consider this, because it is easy to overlook it but

it is really important at this stage

.

This phase will take until next Tuesday

, and basically it is about creating awareness (both within HTC and outside the forum). We have started working on publicity as well, which will be ongoing parallel with the cause. The first thing we want to achieve is

to get featured on XDA

.

For this, we need you to press that little button russell664 posted about. Basically, it reports the thread to XDA as something interesting to write about in their media section. This is actually how we learned about the success of the Amaze 4G community before. So it is really helpful if you hit the Tip us? button in the top corner of the page :good:

And finally, the fun part of the week will be about receiving replies from HTC:silly: Expect some crazy sh*it, but they won't say anything we haven't heard yet. Just flick through the first two posts and the pages of the thread if you are not sure what I mean here. And if they do say something we have not heard, it is even better. Regardless of this, post the replies you get from them, it's gonna be crazy hahaha

Thank you again, it was awesome today.
[HTC Desire C] MrToastedAndroid:
Sorry for the incredibly late reply, I read the article in your email #1 and had a long and hard thought about HTC and where they are going. Now I will not go off-topic because I do not want this thread to be locked. But let's just say I'll stay away from Sammy and HTC and just buy Nexus :)

Sent an e-mail from 2 e-mail addresses on 2 different computers with different ISP's. This really is shaping up to be an amazing push by a community. I come from the Battlefield forums and everyone there is really lazy or completely ignorant :P Great job today guys, we will have to wait it out now and see the replies we get. I predict a mass copy-paste reply from HTC.
[HTC Desire C] Jelly Android:
http://git.chromium.org/gitweb/?p=c...ff;h=126a71048ce0e96892799dfd30decadb2bc7c0e1
[HTC Desire C] ExonakiDev:
Will this work?ath6kl_sdio.ko
[HTC Desire C] neoyoli:
Nik is already working on this, as well as on CM9 together with other devs. Let's hope for the best, but nothing is promised yet, until then keep the thread clean, focused on communication with HTC.
[HTC Desire C] russell664:
Wow yesterday was eventful indeed, I too would like to say thank you for all you new comers, and existing members contributing to the cause. :D

It is greatly appreciated, this cause will move forward, and hopefully achieve what we want; the WIFI source code.

Keep up the great work guys. :)
[HTC Desire C] vigoos:
Sent them a ping. Will call them on phone today evening.

Sent from my GT-P3100 using Xparent Cyan Tapatalk 2
[HTC Desire C] nevyntanis:
Dear Nevyn Tanis,

Thank you for your email Nevyn.

I am glad to hear you positive review of the HTC Desire C in terms of its design and performance, HTC prides itself on the quality of our products and the service which we provide. HTC is a forward thinking company and appreciates any feedback received.

However, I understand that the current situation with the release of the original ath6kl_sido.ko kernel source code on our website has been frustrating for you ant your development community. I have to reiterate that under the General Public License agreement HTC have released all the kernel source code for the HTC Desire C. Moreover, the source code we have released is sufficient for developers to study and create their own custom binaries. If you would like further clarification on this please let me know what you would like to me make clearer to you and I will do my best to give you the information you require.

Having said this, I can forward a request onto our R&D team for them to release any specific source codes you require for your development, but I will not be able to guarantee that any further releases will be made. Again I can only apologize for any inconvenience or frustration caused.

Sent from my HTC Vision
[HTC Desire C] <CyberAnarchy>:
Dear SHREYAN MOHANTY,

Thank you for replying back to us.

Mr. Shreyan, we understand that you want Kernel source code for HTC Desire C device.

We understand your situation.

We would like to inform you that HTC markets and sells devices to be used with the default operating system provided along with personalized user interface that is HTC Sense.

Rooting and unlocking the bootloader of the devices are upto customer's discretion and since HTC does not recommend nor support unlocking the bootloader, we will not be able to comment on the available kernel source code or the compatibility of other software's in the device.

We appreciate your time and understanding.

If you have any further questions or comments, please feel free to email us or call us on 1800-266-3566, Mon to Sun – 9:00 am to 8:00 pm.

Thank you for choosing HTC. Have a nice day ahead.

-----------------------------------------------------------------------------

Judging by different replies, i think we are very close to get them give us source
[HTC Desire C] neoyoli:
This is by far the most competent reply we ever had and our devs are double checking now on a possibility.

Either way it is good to see a sign of co-operation and +1 escalation.
[HTC Desire C] vigoos:
Ok guys lemme break this news to you-

I had a very detailed talk with HTC rep regarding this driver. He sounded as if he is the guy in tech department( the boss) . They are telling me that hey wont release source codes for wifi drivers and state it is copyrighted. He says that if some dev wants to do something let them do a workaround. He is not at all to willing to release wifi driver code.

Also he said that 4.0.4 update will most probably not come because of errors in tests. I asked him to provide more details but he doubted my credibility.

Please dont call me a bad man for breaking the bad news :-[

Sent from my GT-P3100 using Xparent Cyan Tapatalk 2
[HTC Desire C] whoamigriffiths:
I got from HTC

""Thank you for your email,

Could you please tell me if you have received any answers so far from the escalation team?

If not then I will escalate this case, and as soon as I have a answer for, I will reply to you."

So I will reply that I have not heard from the escalation team :good:
[HTC Desire C] neoyoli:
vigoos, as we said earlier: "spoken words fly away, written ones remain."

Now given this, we cannot do anything with your post, even if it meant to be useful.
[HTC Desire C] <CyberAnarchy>:
At least you called, they cant copy-paste there can they?This just means we will have to rally more supporters
[HTC Desire C] neoyoli:
Hey Guys,

We are getting interesting replies, keep on posting them.

As for responding them, I would like to ask you to wait a bit, as we need to see more replies to see what they are doing to have a better overview, and we are also double checking the kernel source atm.
[HTC Desire C] ExonakiDev:
wtf

I dont know how to tell you this but i got the same stupid reply we got earlier!!:eek:
[HTC Desire C] nevyntanis:
Please post it.

Sent from my HTC Vision
[HTC Desire C] ExonakiDev:
check page 34 or something

its the same reply we were getting earlier...
[HTC Desire C] russell664:
I have not heard anything from HTC as of yet, however I will check upon the kernel source code, see if it is indeed updated.

Keep the good emails coming, we are getting good responses now for HTC, which is a step in the right direction. :)
[HTC Desire C] neoyoli:
please don't cry because you embarrass everyone. just post the reply, and if it is possible without useless comments:good:
[HTC Desire C] Phenziox:
Thank you contacting HTC support.

As per your email, we understand that you are unable to obtain the source code for the ath6kl_sido.ko wifi chipsets which will allow the developers to develop CyanogenMod and AOSP based ROM's and would like the same to be made available soon. Also, you have not received a proper response to the queries made for the same issue earlier.

We understand your situation and regret this inconvenience. We will certainly provide you with all the necessary information.

In regards to your concerns, we would like to inform you that HTC markets and sells devices to be used with the default operating system provided along with the personalized and copyrighted software of HTC Sense.

When we release any software for our devices, we look at product stability and optimum customer experience with the default software's.Rooting and unlocking the bootloader of the devices are up to customer's discretion and since HTC does not recommend nor support unlocking the bootloader, we will not be able to provide the kernel source code as requested by you or comment on the compatibility of other software's in the device.

Unfortunately, HTC does not allow any of our copyrighted software's to be decoded or tampered by our customers as these are not a part of open source alliance.

Note: We only provide assistance and support for devices running on the original copyrighted software provided by HTC.

We value your time and patience.

If you have any further questions or comments, please feel free to email us or call us on 1800-266-3566, Mon to Sun – 9:00 am to 8:00 pm.

Thank you for choosing HTC. Have a nice day ahead.

so they seem to have found a new argument, namely that they don't support unlocked devices.

piece o' ****, and they call themselves developer-friendly :eek:

---------- Post added at 07:35 PM ---------- Previous post was at 07:34 PM ----------

what should i reply?
[HTC Desire C] bogdy5:
they say they don't support unlocked devices, but they sell HTC One Developer Edition...

we should ask them why do other htc phones have the source code released and the desire c doesn't.
[HTC Desire C] russell664:
Okay guys I got a reply from HTC:

It seems a little more promising, but still does not answer our questions really. What do you make of this?
[HTC Desire C] <CyberAnarchy>:
Goto previous page.Someone already got same reply. Usage of copy-past is noted.

It does SOUND promising, but we cant value their words . If they copy-paste replies and mail some people exact opposite of what they mailed to someone else, their credibility is doubted
[HTC Desire C] calinorg:
Just got first reply from my local HTC representative.
[HTC Desire C] webhijacker:
I have joined this fight and sent 3 mails from different accounts and Ip's

Hope it help us
[HTC Desire C] neoyoli:
Hey my game-master man, good to see you joining:laugh:

Among the anticipated template responses, we are getting some surprising ones, independently from each other saying the case has been escalated, even a follow up about an escalation for Rich, who seems to have the luck to pick a remarkably tender agent. Hearts find each other:p

What we got so far indicates, that they are becoming aware of us as a community more, which is exactly what we are aiming for in this phase. Namely to get on their nerves and clog their system, basically irritate them until we get some clear idea as to what is happening, and to make them aware that we are serious, and standing here as one.

Therefore what we want now, is to see as many responses from them as possible and more, so we can discover the patterns and adjust the next phase accordingly.

Until then, let's wait with our replies to learn where we are standing with them.

It's also friggin intriguing what these accelerated escalations will bring on the long run, given the fact that we are properly spamming the mailbox of the Vice President of Global Communications & Public Affairs lololololo

So, just keep on posting their responses during this week, and remember to tell to at least 2-3 people to send an email to the two addresses you can find in this post.
[HTC Desire C] nikhil16242:
Heres the reply I got.A typical cut paste response.
[HTC Desire C] utsav17:
HTC is just giving me a same reply and that too after 3 days !

i hate them :(
[HTC Desire C] Phenziox:
They told me their software was copyrighted. In my reply should I say something about the gpl?

Sent from my HTC Desire C
[HTC Desire C] hasoon2000:
Tell them it is GPL licensed. Tell them that they are a terrible company who is not dev friendly. If they want more customers, work WITH the customers, not against them. This is why they are losing a lot of money and will continue to do so. I hope HTC burns to the ground. They get my blood flowing and hit every last nerve on my body.
[HTC Desire C] ExonakiDev:
Their reply:

Dear Rohit Sanyal,

Thank you for choosing HTC.

This is in continuation to our previous correspondence.

Mr. Sanyal, if the file is not available at our developer site, we request to check back often to see if it will be posted in the future. As of now we regret to inform you that, we cannot comment on the availability of the file. Kindly let us know, if you are facing any issue with your device.

If you have any further questions or comments, please feel free to email us or call us at our contact center 1800-266-3566, Monday to Sunday – 9:00 am to 8:00 pm.

Thank you for your continued patronage.

If this answers your comment or question, please click here to complete the process.

To submit another comment, please click here.

Sincerely,

The HTCDev Team

---------- Post added at 12:06 PM ---------- Previous post was at 12:06 PM ----------

Awaiting another reply....
[HTC Desire C] neoyoli:
Just post it.

Wait, don't reply anything yet.

Your agent

doesn't know what he is talking about, just picked a template he thought fits the best. What different the agents say about licensing is inconsistent = really shi*t customer service? We need to see more replies, and at least one official one from the escalation.

The problem is it might be BSD, about which no agent said a word yet. They wont be able to get rid of us.

Keep posting the replies, don't care what it says, we want to see it.
[HTC Desire C] nevyntanis:
We expected this kind of response from htc, they are probably in a flat spin now with all the emails they received. They didn't expect this and we proving that they have some major customer service issues. It also shows that the bottom and the top of htc doesn't actually talk to each other. Try to remember that this isn't going to be solved quickly and we need to stay calm.

Just think of what's its like in htc support today, this one shouting at that one, people going to managers saying, "what do we do, what do we do?" The managers sitting there with blank looks on their faces. I think this is what they refer to in military terms as a rout. Pretty funny if you ask me. LOLOL:D

So keep the responses coming in, it may seem pointless to you but trust us its not.

Sent from my HTC Vision
[HTC Desire C] Crizzl:
got this reply..
[HTC Desire C] ExonakiDev:
I guess i will join HTC customer support when I am 18.I will get salary for just copy pasting templates!:D
[HTC Desire C] Phenziox:
You too had viplove as an agent?

I had him too and I got the same reply. This Guy ifs really original :P

Sent from my HTC Desire C
[HTC Desire C] Crizzl:
best job ever

maybe I rethink my plans to study and get job at HTC support

or at their marketing and write funny things like "HTC is constantly pushing to create the ultimate experience for developers" :D
[HTC Desire C] utsav17:
Dear utsav ohri,

Thank you for replying back to us.

We understand your concern.

With reference to your query, we would like to inform you that HTC markets and sells devices to be used with the default operating system provided along with the personalized and copyrighted software of HTC Sense.

When we release any software for our devices, we look at product stability and optimum customer experience with the default software's. Rooting and unlocking the bootloader of the devices are upto customer's discretion and since HTC does not recommend nor support unlocking the bootloader, we will not be able to provide the kernel source code as requested by you or comment on the compatibility of other software's in the device.

Unfortunately, HTC does not allow any of our copyrighted software's to be decoded or tampered by our customers as these are not a part of open source alliance.

Note: We only provide assistance and support for devices running on the original copyrighted software provided by HTC

guys , i dont think they are gonna release it they are just too stubborn and assholes ! anyways , lets try and hope !
[HTC Desire C] vigoos:
Even I got viplove when I fired them regarding salsa

Sent from my GT-P3100 using Xparent Cyan Tapatalk 2
[HTC Desire C] bigpipe22:
Count me in :D
[HTC Desire C] whoamigriffiths:
So that it's not lost in the chatter I had a different response to everyone else

"Thank you for your email,

Could you please tell me if you have received any answers so far from the escalation team?

If not then I will escalate this case, and as soon as I have a answer for, I will reply to you."

So I fired of a reply saying that I hadn't heard from the escalation team .

I got a reply back just now

"Dear ****** *********

Thank you for your email,

Thank you for your feedback. I will escalate this case, and note that you have contacted us again regarding this issue, and once I have an answer for you, I will do my best to help you."

So I have sent back a thanks email and I look forward to their reply with more info .
[HTC Desire C] lead3r1:
It's three days since i mailed them still no response i dont get it ???
[HTC Desire C] neoyoli:
Don't worry, me neither yet, maybe they can't cope with the volume:) We can still resend it later.
[HTC Desire C] vigoos:
I know what mess up have they done with salsa kcs then. Also how can a company copyright essential drivers. And I also have observed that for salsa the kcs was a mix of marvel and chacha drivers. Cant these noobs provide proper kcs? So time to try for escalation now.

Sent from my GT-P3100 using Xparent Cyan Tapatalk 2
[HTC Desire C] lead3r1:
Dear yogesh.joshi51@gmail.com,

We received your message and we will be contacting you soon.

Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.

Sincerely,

HTC

Thats all these birdbrains can answer waitin for them 2 contact im almost quiverin with anticipation ;)

---------- Post added at 12:51 PM ---------- Previous post was at 12:00 PM ----------

The reply just got in from one of the many mails i sent

Dear ujleader1@yahoo.co.in,

Thank you contacting HTC support.

As per your email, we understand that you are unable to obtain the source code for the ath6kl_sido.ko wifi chipsets which will allow the developers to develop CyanogenMod and AOSP based ROM's and would like the same to be made available soon. Also, you have not received a proper response to the queries made for the same issue earlier.

We understand your situation and regret this inconvenience. We will certainly provide you with all the necessary information.

In regards to your concerns, we would like to inform you that HTC markets and sells devices to be used with the default operating system provided along with the personalized and copyrighted software of HTC Sense.

When we release any software for our devices, we look at product stability and optimum customer experience with the default software's.Rooting and unlocking the bootloader of the devices are up to customer's discretion and since HTC does not recommend nor support unlocking the bootloader, we will not be able to provide the kernel source code as requested by you or comment on the compatibility of other software's in the device.

Unfortunately, HTC does not allow any of our copyrighted software's to be decoded or tampered by our customers as these are not a part of open source alliance.

Note: We only provide assistance and support for devices running on the original copyrighted software provided by HTC.

We value your time and patience.

If you have any further questions or comments, please feel free to email us or call us on 1800-266-3566, Mon to Sun –9:00 am to 8:00 pm.

Thank you for choosing HTC. Have a nice day ahead.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Viplove

HTC

p.s. lets hit them harder :mad: no need to loose hope and enthusiasm mates ; lets make them an offer they cant refuse :highfive:
[HTC Desire C] TheRedHunter:
Freaking HTC, they said that they will release all the sources after 90 days. Can't we just send a letter to GPL and let them speak with HTC?
[HTC Desire C] lead3r1:
thi one just came

Dear yogesh.joshi51@gmail.com,

Thank you contacting HTC support.

As per your email, we understand that you are unable to obtain the source code for the ath6kl_sido.ko wifi chipsets which will allow the developers to develop CyanogenMod and AOSP based ROM's and would like the same to be made available soon.

In regards to your concern, we would like to inform you that HTC markets and sells devices to be used with the default operating system provided along with the personalized and copyrighted software of HTC Sense. When we release any software for our devices, we look at product stability and optimum customer experience with the default software's. Rooting and unlocking the bootloader of the devices are up-to customer's discretion and since HTC does not recommend nor support unlocking the bootloader, we will not be able to provide the kernel source code as requested by you or comment on the compatibility of other software's in the device.

Unfortunately, HTC does not allow any of our copyrighted software's to be decoded or tampered by our customers as these are not a part of open source alliance.

Note: We only provide assistance and support for devices running on the original copyrighted software provided by HTC.

If you have any other queries, please contact us back and we would be happy to assist you.

We value your time and patience.

If you have any further questions or comments, please feel free to email us or call us on 1800-266-3566, Mon to Sun - 9:00 am to 8:00 pm.

Thank you for choosing HTC. Have a nice day ahead.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Ashraf

HTC
[HTC Desire C] neoyoli:
Check this link: http://www.gnu.org/licenses/gpl-faq.html#WhoHasThePower

Only the copyright owner has the right to force the GPL, and most possibly "ath6kl_sdio.ko" is BSD anyway, although no agent said a word about it yet (no template for it lol)

But we still have to see more replies, keep on posting them!:good:
[HTC Desire C] vigoos:
Here is what HTC sent me. Let the escalation begin

---------- Post added at 05:37 PM ---------- Previous post was at 05:10 PM ----------

Attacked them very strongly in this mail. I cited examples of Amaze and wrote to them about the number of copyright infringements by them. Let HTC come back to Mother Earth's Ground....
[HTC Desire C] nevyntanis:
Hey vigoos, can you post the email you sent them please.

Sent from my HTC Vision