[HTC Desire C] neoyoli:
Hey nevyntanis, thank you for sending emails, good to see you joining:good: If you can invite your lawyer friend to take part in the thread it would be invaluable for us. Also paste your email as well to your post, so it can help other members to formulate their argument.

There is something which bugs me for a while about the dual BSD/GPL licensing of "ath6kl_sdio.ko", about which hasoon2000, our supporter from the Amaze 4G forum posted a while ago:

So I dug a bit deeper into this, and apparently they are not obliged to release the code, since BSD - in contrast to GPL -, allows them to keep it if they want to. Dual BSD/GPL means they are free to choose either of the licenses:

- GPL grants that the code stays open source, once it has been reused it has to be released by law, no matter how mighty the company is there is no way around it, and this is why corporations don't like it, obviously it is set against the capitalist framework, and this is why open source loves it.

- BSD is also a free software license, but it allows you to take the free code and not giving it back to the open source community.

We can safely assume HTC chose the second option.

I didn't want to come up with this until we hear what HTC has to say about it, in reply to my previous email, but basically they did not come out with an official statement yet, not just in reply to my email but to any of our emails so far, and

this is why we really need to make more effort to push this further

. This means emails from EACH ONE OF US. It can be done, just as hasoon2000 said. Neither have HTC came up with any of the excuses they were using in similar cases straight up, which allows us to be more hopeful about our case, so no need to say "they never gonna release it" because you simply don't know what you are talking about lol

However we have to accept the fact that legally, they have the right to keep the code. On the other hand as we already said it is not a good fashion from them to do so, and we have to highlight this to them and to anyone out there. This is what hasoon2000 meant by saying "give them a bad PR". Just read the OP the get a grasp what we mean here. I will update it soon about the new facts.

From a point of marketing efficiency:

HTC has been doing quite badly for while now against their competition, who recognised the asset in the co-operation with communities like ours. More support means more trustable brand image and stronger customer base. They are losing market due to being closed-minded.

Brand image:

which company wants to be known for **** support, especially if they are openly state the opposite. On the main page of www.htcdev.com it can be read:

- sounds quite embarrassing after flicking through the pages of this thread...

Keeping the code is

very questionable ethically

, this is what also russell664 was pointing out in his emails. This is a rational we can stick to, because there is simply no reason to keep the source code away from us, other then a stubborn and static marketing model, which is being proven to be outdated, inefficient and unsustainable. They are hoping an upheaval from One X and Sense 5, which is great, but the other companies have great new stuff too plus a loyal customer base, boooo....

Nevertheless keeping the Desire C source code is not a question of life and death to them, but rather an initial decision that follows an outdated marketing model which leaves the open source initiative, like ours out of consideration (A clever however company grabs every bit of opportunity to turn it into profit). This is why we have to make them aware that we are here and we want the code, and we are not going to stop until they release it.

To be frank, digging deeper into the issue made me think

they will release the code at some point anyway

, but we can accelerate it by putting pressure on them on every possible channels, and literally spamming the hell out of them with our requests and arguments. This is the only way, we have this or nothing else.

But this again, needs a critical mass which is added up by EACH ONE OF US who wants a flippin AOSP and CM ROM and can be assed to do something about it other then helplessly moaning around and screwing up the community effort. You know if I am talking to you now, consider this if you want to participate, otherwise just as russell664 said, we are doing better without you because it takes the focus away and we are not here to mess with policing you around all the time.

I can see a heightened activity lately which is really good,

include a link to this thread in your signature

, it helps to publicise the cause which we will need,

but first we have to make HTC to give a straight answer and a reason why the source code is closed

. Looks like this is not the easiest bit, but once we reach somewhere we have something to say to the outside world, and hasoon2000 promised to help us promoting the cause. Remember, an article about their success was published on XDA news. But again, this wont come naturally, we need to work hard and maintain a professional manner, so please

don't embarrass the community with immature comments

.

I know you are frustrated with their surreal answers, but we have to hold on if we really want this, and if you look around we don't have any other option.

Bear these in mind,

ALWAYS

:

When you contact them initially, the agent handles you as a retard by default: answers to questions you didn't ask or just simply gives stupid answers. Not because he is a bad person or high on drugs, but not trained on solving such a case. If it becomes apparent that they cannot manage your query, the maximum they can do is to escalate the case, but again, it depends on the agent, towards which department does he/she do that, it can vary. But if we push it through, at the end this will be more efficient since they will be having the same case coming from all over the departments of the company, and the managers of each of these departments will have to notice us as a community with strong commitment, among the usual "how to change my battery" or "my dog swallowed my Wildfire, you gonna pay for this" type of emails. If your initial email fits to the text box provided on www.htcdev.com, then the best is if you send your email there.

The point is that the ridiculous initial ignorance actually pays off for you, because

you can embarrass them by facing them with their own outcrying stupidity

, such as they don't even know their own devices. Complain about their poor customer support and give examples why until they have to take you seriously, and believe me - they will. After this most possibly you will get a new agent who uses less template and replies to your actual questions, and not like an answering-bot. But for this, you need get though the initial impersonal template-using phase. So again please, don't post their reply with comments like "wtf thats weird" and "thats a whole load of bullcraq and !@X*%trash" - otherwise everyone will think you are childish. Don't be naive and expect their initial style, which will change

if you don't behave like a child

, trust me.

Also

aim to post their reply with yours

, with the one you replied, to keep the ball rolling. You have the chance to be more pro-active here, this is what we need, don't just paste it passively and then expect we will munching on it. We already have seen enough of those emails,

show us your initiative!

And don't leave your initial email out of the conversation, so other members can benefit from your words. Don't be shy, everyone has to start somehow and

we are here to help each other

.

And

most importantly, you will have to maintain a professional manner

, otherwise you lose your advantage as a serious and self-aware customer you have against them.

Check the OP for great examples from hasoon2000 about how to deal with them, with their stupidity you will encounter soon anyway:)

One last thing about alternative solutions:

nikhil16242, regarding to this HTC reply mentioned it could be possible to do it, but we need to find a device with exactly the same chipset as ours, which we did not manage so far. If our devs think it worths the effort, a separate thread could be opened about it, but

keep this thread on topic about communication with HTC

.

It's not too bad for a start, at least the agent understood your query lol

http://xdaforums.com/showthread.php?t=1682917