[HTC Desire C] nevyntanis:
Re: [INFO] Emails to HTC

Neoyoli, we are on the same page, so to speak, lol. Thank for the valuable information and research you have done, it will help a lot, so good one mate. I also agree with you about handling this professionally and maturely.

Email 1 to HTC;

Firstly I do not come from the UK, I live in South Africa. I would like to ask why HTC is so hesitant with release of source code for the HTC Desire C. I recently bought this device because I also own a HTC wildfire s and it seemed the obvious progression for me. I own the following HTC devices, Desire s, Desire C, Wildfire s, Desire z. HTC Titan, HTC Titan 2. I really believe that HTC make some of the best devices of all and cannot compare to samsung and apple. However, this behaviour from HTC regarding source code leaves me feeling betrayed. HTC cannot really afford to leave their loyal customers in the dark because markets are fickle and when treated badly will move onto other companies that listen and provide for their needs. Please HTC I am a loyal customer and am always defending you against the other companies such as samsung and apple. Please don't let me down, we need wifi drivers released for dev's to build the latest roms.

Email 2 to HTC;

Thank you for your response however, I would like to raise a few issues. Firstly you never answered my question which was why you are hesitant to release the source? Your answer for me is just a lot of hot air and does not address my issue at all. You need to understand the seriousness of this query. You are showing yourselves to be operating under unfair business practices. You also forget the golden rule, the customer is king, not the company is king. Allow me to explain this although its fairly simple to understand, without a customer base you have no company, by not listening to your customer they will eventually go to a company that does. Remember once this happens its almost impossible to get that customer back. Customer support should always be priority one. If you read reports on XDA and other internet forums HTC does not rate very highly here.

Please also understand that there are legal routes a consumer like myself can take to address issues with a company. Granted that one voice does not have much impact, but many voices do. In the case of the HTC desire c, there are a lot of voices from all over the world. Apple was sued a few weeks ago by a group of consumers and the consumers won the case, so don't think it can't happen to you.

Also I understand that you Gareth are just a low down techy who has no real say in this at all, although I think you wrong in showing loyalty towards HTC and not the customer I understand, most people need their jobs no matter how bad those jobs are and no matter how much of your soul is eaten away by doing those jobs.

Again myself and the other consumers would like to know why HTC is hesitant to release the source code (try be honest if you can). Also ignoring us and sending us pointless responses is not going to make us go away. Do the right thing Gareth, take this to your manager and let him take it from there. You going to lose a customer or two over an issue that's not really worth losing a customer over and although it would pain me to change the devices I have been using for so long, I will do it. This is not a threat just a fact of life. Go to the xda forums and see how this issue is gaining momentum, so you could be losing a lot of customers not just one. Most desire c users are young people who will probably buy 20 or 30 devices in their lifetimes, so you will be losing future customers too. Can HTC afford that in this competitive market. I don't think so.

Looking forward to a favourable response.

Many Thanks

Rowan

I hope this helps people who are willing to send emails off to HTC. Remember as stated by Neoyoli, don't cut and paste, don't rant and rave, and if you need to insult, be nice about it.

Another topic I would like to raise is that I have setup a meeting with a lawyer friend of mine who is willing to help. We will be meeting one Sunday to formulate a basic battle plan which I will post asap. Please guys your input here will be the most important part of that plan, so get involved and remember there is no such thing as a stupid question and all responses help with the idea building process.

Sent from my HTC Vision