yashsingh1/xdaforums huggingface dataset:
[One (M7) General] varpar:
HTC India customer service

Yesterday I received my HTC One back from Gurgaon collection center. I had given it for the pink tint issue. My experience is somewhat mixed:

1. There is no walk-in TVS center in Gurgaon. This seems to be strange. Forget Tier 2 towns, there is not a single HTC customer service center in millennium city.

2. The staff at collection center know nothing about simple technical stuffs. They just ask specific issue from you and write it on the form. Forget you will be greeted with a smile and assurance of your issues to get resolved.

3. Now this is something serious: You dont get any backup phone which was a surprise for me as I heard from my Note,Galaxy owning friends that Samsung provides them backup phone (that too just 1 grade down from your phone. Note 2 owner was given S3 as backup).

4. When you buy a premium phone (iphone, xperia z1, samsung s4, etc) you expect the service to be premium too. But this is not the case with HTC India. I received my phone with wet-fingerprint-marks-gone-dry-and-sticky on the back and front aluminium. There were ball pen marks on the ceramic strip at the sides and bottom (near micro usb port) which I had to remove using thinner. Though I thank god I didnt get the loosen up volume buttons and gaps as experienced by some user in this forum. But, this is not the kind of service you expect for your 40k bucks phone. Do you?

Now some good points:

1. Collection center committed 3-4 days and the work was done in exactly 3 days. Turn around time is good

2. Pink tint issue is now all gone and I am experiencing more crisp pictures.

3. As soon as I set up my phone and turned on wifi, I was greeted with a pop-up of Sense 6 update! :laugh:
[One (M7) General] khandelwalsiddharth:
Gr8 but you can try at kamla nagar next time if you want. They have excellent service.
[One (M7) General] abhixda26:
True...I agree with you...seems they have just accommodated sense 6 for M7 with actual M8's screen size and thus added unnecessary spaces...

The contact pics while calling look so small & cropped and it's more of a black space....quite annoying...
[One (M7) General] nitin_ko:
agree, kamla nagar guys replaced my camera in 1 hour flat.
[One (M7) General] thedarksmarty:
True. They do not have as many service centers as we would wish for. Probably because their presence in India is not huge. Most of our people still prefer Samsung and Micromax. Maybe because of that its a conscious decision to have less service centers. And yes the collection franchises are a rip off. They sometimes try to come up with some stupid reason just so that they don't have to give you in-warranty service. I had faced a huge problem with the people called Fone Solutions in Bangalore. They are one specimen of fraudsters.
[One (M7) General] khandelwalsiddharth:
If you rooted then install sense toolbox 6 there is an option to fix the gap.
[One (M7) General] kishorsidu:
With the transitions fastened i seem to face a bit more transition glitches.... This is the first time... I've never seen these thing before...

Like opening an app using the notification eg. Messages, attending calls, opening data manager, etc

Thought things would get settled, still waiting for though...
[One (M7) General] alappancholi:
I dont think so ... I feel they have tried to give sense 6 a more lighter feel as compared to a more bloated look on the previous versions.

Also, the void space looks so, coz they removed the dock surrounding the quick apps thus it feels as though they left some space around there and the contact picture too to accommodate the themed title/notifications bar.

---------- Post added at 11:32 PM ---------- Previous post was at 11:30 PM ----------

U r right on about the transition glitches and I doubt its gonna settle down at all ... I think v r gonna see these through until they update to better version ...

---------- Post added at 11:39 PM ---------- Previous post was at 11:32 PM ----------

Well I dont know whats going on with your phone but to delete your photos and videos, you dont need to get into sync manager. Simply connect your phone to the computer and select htc one from the list of connected drives (it should auto play and take you directly to open as a folder). Select DCIM\100media and delete the stuff you dont want on your phone.

Hope dis helps, Good Luck ...
[One (M7) General] kishorsidu:
Did someone notice this?
[One (M7) General] kishorsidu:
For the last post...
[One (M7) General] muhammad.uzi1994:
Can someone confirm that HTC has removed Rescue app by LogMeIn in the Sense 6 update (5.12.707.104). I tried looking for the app but it's not in the app drawer anymore after the update. Have HTC removed it? Thanks :confused:
[One (M7) General] abhixda26:
I don't have any idea about 'LogMeIn' (I couldn't find it on my phone)....but they haven't removed Rescue app...it's still there but launched via HTC Guide app....Open HTC Guide>Contact us>Contact HTC> Launch support app>Rescue app opens....
[One (M7) General] muhammad.uzi1994:
thanks a lot, i was a bit confused about the Rescue app since it doesnt show in the app drawer anymore as a stand alone app, thanks for pointing out that it's in HTC Guide now :good:
[One (M7) General] akashj17:
Is it me only or zoe app doesn't work for you too
[One (M7) General] abhixda26:
It still displays 'coming soon'....so not yet released by HTC...In Google Play store also, the app description says Coming soon....Hope they release it soon.
[One (M7) General] satfun123:
Hello guys.... Plz see image and tell me how to solve this issue.. unable to close pop-up screen while call on active and can't end call at this time..

I'm using sense 6...
[One (M7) General] akashj17:
i know happened to me too. press home then you will be able to dismiss it. open phone from notification panel if you need.
[One (M7) General] Pinak.ahuja:
Nice module but sadly only for AOSP roms. Not compatible with sense.
[One (M7) General] kishorsidu:
Are all your batteries okay ? Mine seems to bleed juice like hell... Been charging this thing almost twice a day after the update.... Not sure if the update caused or some incompatible app...
[One (M7) General] muhammad.uzi1994:
my battery life has been phenomenal after the update, lasting 36-40 hours on moderate usage , some texting, some music and email, had to charge only 3 times during the past 6 days of the week, try clearing cache or backing up your data and perform a factory reset, see if that fixes anything
[One (M7) General] yatindroid:
run battery test *#*#3424#*#* after 1 hr it should be more than 70%

I Bricked my ???One
[One (M7) General] paras:
Guys Iam selling this glass protector for my HTC one m7 single SIM in India.If anyone is intrested do let know.It's best in class and explosion and scratch proof.It's a glass protector and not a plastic one.

Sent From My Sony Xperia Z2 D6502 White .402
[One (M7) General] iCangFans:
i think must have the other rom
[One (M7) General] abhixda26:
Even I need to charge my one twice a day (but probably coz i have been using it more after sense 6 update)....i hope it's a normal phenomenon and needs some days to settle down...I am saying this coz my battery used to drain really quickly after sense 5.5 update....So i tried clearing cache partition as well as did factory reset but didn't seem to solve issue for at least a week and later it settled down on its own...(could b the after effect of cache clearing and factory reset though)...give it sometime or else try these two methods...
[One (M7) General] yatindroid:
this site is not for ad or any seller

Use eBay

I Bricked my ???One
[One (M7) General] kishorsidu:
Thank you... Will try a factory reset and update you guys soon...

---------- Post added at 11:08 PM ---------- Previous post was at 11:06 PM ----------

Can anybody suggest me good app to monitor which app drains my battery... I already have battery doctor but it's mostly focused on saving rather than the stats...
[One (M7) General] paras:
G Sam battery monitor

Sent From My Sony Xperia Z2 D6502 White .402
[One (M7) General] akashj17:
yes gsam is best for daily use but wakelock detector is better for finding which process is using most battery in background..

if you are rooted i will suggest using greenify, it will hibernate apps when you are not using them. it has saved me from new facebook which eats more battery then ever in background yet you will still be able to get notifications from hibernated apps.
[One (M7) General] sharingspider:
Guys anyone using HTC One M8 on RIM CDMA ?
[One (M7) General] dvsk69:
Check in the M8 section bro. This is the M7 section.
[One (M7) General] :
The service center in Chandigarh is asking me to pay rs 5000 to fix the camera.

But they don't know that my phone is rooted and the bootloader is unlocked.

Once they find this out, will they also tell me the motherboard has to be replaced too?

Basically I don't want to pay rs 16000

They took my phone today without asking me about root and I agreed to the rs 5000.
[One (M7) General] indy1811:
They ask for change of motherboard only if they can't run the diagnostics app on the phone. I got my camera replaced in Bangalore. It was for a Sprint HTC One. They didn't ask me anything. Replaced camera and returned the phone the next day.
[One (M7) General] yatindroid:
change service center

Now I'm yatin kumar to yatindroid
[One (M7) General] rasoolakhter:
My htc one is dead

hi

my htc one m7 is dead completely i installed wrong firmware and when i try to do adb it tell that can not find device pleas help me if you can
[One (M7) General] yatindroid:
if your phone have warranty then go to HTC service collection point not service center & tell them it's done by New update they'll change motherboard

Or try here unbrick method by dexter

http://xdaforums.com/showthread.php?t=2770684
[One (M7) General] androidindian:
Friends. Is it possible if anyone can provide a recovery flashable zip of the latest sense 6 Indian radio?

Would highly appreciate it! Thank you so much!

Any advice?
[One (M7) General] n1234d:
If anyone in Mumbai needs a back housing + front housing + speaker grilles, pm me. I don't have the phone any longer, and I don't need it. You decide the price ;) If I'm in a good mood, I'll give it for free :p :D
[One (M7) General] :
Hey guys I wanted to know somehting!

Since my phone is from outside of india, should I be using a indian radio? I've noticed decrease in battery life after updating to sense 6 (viperone with elementalx).
[One (M7) General] yatindroid:
yes try India version
[One (M7) General] khandelwalsiddharth:
I updated to sense 6 and can't see the imei number in dialer when doing *#06# but the imei is present in settings.
[One (M7) General] kartik.kayz:
Care only if your phone does not show imei in settings and your very noob question.
[One (M7) General] khandelwalsiddharth:
Dude I saw this strange thing so I asked. I don't mind if this is a noob question or whatever.
[One (M7) General] mrao:
How's your mood this weekend ? :)

---------- Post added at 03:26 PM ---------- Previous post was at 03:25 PM ----------

Can you get to bootloader?
[One (M7) General] n1234d:
Decent, to say the least. So, how do you like your One?
[One (M7) General] Dr.Gonzo105:
For me too please.

I really have to get casing of my phone changed.

Please. :p
[One (M7) General] mrao:
It's a great phone. I use it for testing mostly. Traded it for an S4 that i got bored with. The back panel and speaker grille are not in the best shape, so would love to get it changed, if your good mood continues :) I'm from Mumbai too.
[One (M7) General] n1234d:
Well, you're in New Delhi :(

---------- Post added at 09:14 PM ---------- Previous post was at 09:08 PM ----------

I meant color :P
[One (M7) General] Dr.Gonzo105:
I am not in New Delhi now.

I am medical student from Jnmc Belgaum.

Belgaum is like 8 hours from Mumbai.

I would be coming to Mumbai some time in July.
[One (M7) General] n1234d:
Alright!
[One (M7) General] mrao:
[MENTION=5399368]n1234d[/MENTION]...it's the silver one. But I'm fine with whichever one you can spare
[One (M7) General] Anshumanabhishek:
Any one have 4.4 kk

If any one have 4.4 kitkat nandroid backup or RUU plese share.As i downloaded one ota of 4.4 and try to install,it gives error in between the installation
[One (M7) General] yatindroid:
follow my thread stock Rom 4.20.707.7 in my signature

from HTC One
[One (M7) General] Anshumanabhishek:
but mine version is 720 not 707 after that it will work??
[One (M7) General] yatindroid:
you said India HTC One tell your config cid firmware S off/On unlocked Rom version ?

from HTC One
[One (M7) General] vaibhav satam:
Hello yatindroid ..i followed ur thread n went back to stock sucessfully :) Thanks a lot dude :) Now my device is S_Off,locked bootloader, stock rom (4.20.707.7) and having stock recovery :) i want to install latest ota but i am unsure about ota will get installed ..because last time when i tried same on 3.63 based Rom it got failed :( due some reasons ..i observed tht u also provided updater.zip and one other zip ..Is it neccesory to flash them after flashing reset.zip ??
[One (M7) General] yatindroid:
after updater zip surely you will surely flash ota it's confirmed by many users

Follow thread

from HTC One
[One (M7) General] uberk:
sense 6 update

guys does anybody know when sense 6 update will be available for dual sim ??

And how to change both front and back housing for the same cheaply ?
[One (M7) General] scorror:
Guys, does anyone know why when I pulled the notification status bar in portrait mode does not work to access the quick settings.
[One (M7) General] varpar:
I received a gallery update yesterday. But I see no changes in gallery. While in play store I see that some changes like Pan360 and Dimension plus are added to the gallery for sense 6. Anybody else got the gallery update on sense 6? Do you see any changes?
[One (M7) General] kartik.kayz:
Pan 360 is for camera. See in camera you will get option there Pan 360.
[One (M7) General] varpar:
Theres no option for Pan 360 in camera too. Actually, Gallery app was updated, not the Camera app. I just viewed some comments in Google play store about the newly updated HTC Gallery, everybody is asking the same thing about new features not being visible in M7
[One (M7) General] kartik.kayz:
Camera and gallery are same. If update comes for gallery it means your camera app will be affected too if the update has changes for camera. I saw the gallery update too there was no update for pan 360 only it was written there ' bugs fixes and improvements'.
[One (M7) General] hunkyycbz:
i have also given my htc one for purple tint issue..but scared if the fitting of the phone will be as good as earlier ?? i have also noticed some major differences in my htc one and another seen at service centre like the white screen of settings background was more crisper on mine with good warm colours but on another htc one it was pure whitish..how this can be possible ??
[One (M7) General] vaibhav satam:
Yes same here ..scared a lot to give my device 4 repairing ..me too facing purple tint issue :( hope they will fit everything perfectly and solve my issue :( bdw can u guys suggest me good service center in mumbai ??
[One (M7) General] yatindroid:
it depends on service center technician but volume button will never be at original state else good my phone given for 3 times it's good

from HTC One
[One (M7) General] vaibhav satam:
Ok thanks :) hope they dun screw up my device :) anybody here who has given his device to one of mumbai service center and got it in good condition ??
[One (M7) General] yatindroid:
one more thing if your phone going for camera Talk to service technician & make sure he will not tight camera screw more as it will make blue spot on LCD

warn him if he do he will have to change LCD too

My sister's phone screwed this way so I warn them before my phone given

from HTC One
[One (M7) General] varpar:
Dont worry about it. I got my phone back from service center 2 weeks back and there was no issue faced. Volume rocker is perfect, no gaps between housing and pink tint all gone! But yes, overall customer service experience is not what you would remember it for
[One (M7) General] hunkyycbz:
im going to collect mine..will reply here after getting it..they have repaired in 1 day ..dont know what magic they did..
[One (M7) General] abhixda26:
In Mumbai, TVSE kurla (in Kohinoor Mall, Kurla (W)) is known for better services....I also got my camera replaced there a week before...I was told that it might take at least 2-3 days (I also had some wifi issues after sense 6 update)....But to my surprise, I received a call next day that my phone was repaired. Although, the turn around time is good, they lack in communicating what was wrong with the device...they changed the motherboard of my phone owing to some fault in WIFI part...eventually my IMEI number, Serial number etc. were changed..and I was not told about it until I checked the same (then they gave me a document citing change in IMEI number). Plus my phone was back at sense 5.5 and when I asked them to update to sense 6, they told me their WIFI is not working and in fact, they are working using dongles...(This was quite irritating...!!)...No specific reason was told what was the fault in wifi (he just kept telling me there was an issue that has been now resolved and I will not face any problem now)...

My phone is in good condition, no camera pink tint, the volume rocker buttons are in better position (previously they were quite loose) and no scratches or loose work..They might not disappoint you with the hardware issue resolution but yes don't expect them to delight you with a good customer service..:)
[One (M7) General] yatindroid:
same time period for me
[One (M7) General] androidindian:
Can anyone share the latest radio. IMG from sense 6 update for indian radio? Thank you so much! ❤
[One (M7) General] yatindroid:
https://docs.google.com/file/d/0B5juXwMoi3lvcDJFbEhNOS1fMU0/edit?usp=docslist_api

https://docs.google.com/file/d/0B5juXwMoi3lvUWx4dFpJU0R5N3c/edit?usp=docslist_api

from HTC One
[One (M7) General] zyryn:
Help please ?

Hey guys,

Can someone tell me which guide/thread should i follow for unlocking, s-off, root etc ? There are many threads and Im confused which one to follow.

My phone details :

5.12.707.104, the latest sense 6 update, and is COMPLETELY STOCK..
[One (M7) General] hunkyycbz:
finally purple tint gone..but they made some scratches on upper side of phone and volume rocker is not as it was earlier..some gap..

can i make any complaint ??
[One (M7) General] samasbe:
dual sim update

HTC one m7 sense 6 update for dual sim available now
[One (M7) General] maluko786:
Service center

Yesterday I went to TVS- service at kurla mumbai, for camera problem. They asked me to keep the phone for one week as they don't have camara spare. But even then if camera is available I have to keep it for 2 days to replace it. Is there any other service center at Mumbai who do it on the same day..
[One (M7) General] Edogawa Conan:
Are all of you using the single Sim variant?

Sent from my diabetic Nexus 4
[One (M7) General] vaibhav satam:
I am going after 2 days for purple tint issue ..by reading all reviews i am lil bit scared ..i hope they fix up issue very well without damaging other parts of device.
[One (M7) General] yatindroid:
you should tell them if they do any harm to body you will ask for new body replacement you should some strict

from HTC One
[One (M7) General] zyryn:
hey guys, also, another thing im confused about,

is htc dev unlock preferred with s-on or some other way with s-off ?

im asking with regards to:

1. which way is easier to go back to stock in case I need to for warranty purposes ?

2. which way is more preferred for use of custom roms,etc ?
[One (M7) General] Edogawa Conan:
Any bangloreans here?

Sent from my diabetic Nexus 4
[One (M7) General] thedarksmarty:
I'm in Bangalore. What's up?
[One (M7) General] Edogawa Conan:
Bro. Can you tell where I could buy a HTC one? The single Sim variant.

Sent from my diabetic Nexus 4
[One (M7) General] yatindroid:
Go get m8

M7 single SIM only used you can get

from HTC One
[One (M7) General] dvsk69:
HTC single SIM with India warranty is not available. Go for dual SIM or you can the imported ones on eBay.

there are some very good deals available for M7 imported ones on eBay.

Even better go for M8.
[One (M7) General] :
The purple tint is gone for me too! but they really banged up my phone. The service center in Chandigarh made a huge dent on the back panel. Make sure you take before and after pictures of your phone.
[One (M7) General] hunkyycbz:
Same with me..the phone was totally scratchless before i gave it to svc but there are lot of scratches when i got it back..i cannot complain them because i have seen it thoroghly after coming back home..i was in hurry when i collected it..they will make excuses..so i cannot do anything now..:crying:
[One (M7) General] uberk:
guys i am experiencing problems regarding charging in htc one dual sim.

it starts only when the battery drains out completely.

do i have to send it for repairs or can be a software problem.

It all started after updating to sense 6.
[One (M7) General] kartik.kayz:
I guess it is a battery problem.
[One (M7) General] gaara6775:
stock ROM & recovery

hello guys,

my friend own a m7 Indian version which he rooted and now he want to get back to stock, So which ruu should I use ? where can I get one. I'm sure Indian version is same as Intl right? but confused which one to download.

Im selling Imported m7 & m8 if anyone needs pm me.
[One (M7) General] yatindroid:
HTC One m7 single SIM India version

Goto this thread http://xdaforums.com/showthread.php?t=2696281

from HTC One
[One (M7) General] killmastern3:
I have an AT&T HTC One. The phone gets very hot (48deg+) and the battery life is only around 9-10 hours with around 1hr screen time. Is this a problem with the battery, radio or anything else? Has anybody face this issue before?

The phone is S-Off and running a custom Rom. The phone is around 9 months old. I want to know if it can be repaired in Bangalore and what the approximate cost would be. Have to mention, i also have the purple tint.
[One (M7) General] yatindroid:
I had that issues

Take battery test *#*#3424#*#*

If results lower than 70% change battery

from HTC One
[One (M7) General] killmastern3:
Just finished running diagnostics. The final battery level was 86%, effectively a drain of 14%. So the battery is perfectly allright. Is it the radio problem. I think it still has the US radio. Got this phone as a trade with a friend for my Oppo Find 5. Phone was already s-off and rooted when i got it.

The current baseband is 4T.20.3218.13_10.12.1718.01L, running viper rom. Do i need to change cid and flash Indian radio?
[One (M7) General] khandelwalsiddharth:
As of my experience changing radio did not enhance signal.
[One (M7) General] killmastern3:
Signal is fine. My problem is the battery drain and over heating. I lose 15-20% overnight(6 hours) with data, wifi etc off.
[One (M7) General] yatindroid:
then your Rom is killing battery & phone heats up

Flash Rom again with very beginning

from HTC One
[One (M7) General] dvsk69:
Install the Better Battery Stats app and find the rouge app that's eating your battery.
[One (M7) General] killmastern3:
Tried all roms, sense, aosp, miui. The problem persists in all roms.
[One (M7) General] yatindroid:
in my experience battery change & Stock sense 6 Rom solved my problem

from HTC One
[One (M7) General] killmastern3:
Any idea if upgrading firmware will help? I tried with the latest att radio, no change. Can i flash the Indian radio which you had linked some posts back?
[One (M7) General] yatindroid:
XDA means try & help experience....