yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
Mine also failed while on the charger a few times, but it also happened when not charging, so.... I'll try your solution. Why not!
[Nexus 4 Q&A, Help & Troubleshooting] beand1p:
This just happened again this morning. My alarm failed to go off, but the phone LED was flashing white. I could not turn the screen on. I did install some 3rd party apps yesterday:

Facebook

Tasks Free

reddit sync

Ally

IMDb

Pandora

Twitter

I tried the Vol Down + Power and that didn't work for me. I think I am going to RMA the device.
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
Yea...I have a few apps on my device, but not the ones mentioned here. So I don't think that can cause it. Hoping for more responses! I subscribed to this thread now.
[Nexus 4 Q&A, Help & Troubleshooting] beand1p:
Does anyone know if there is a bug report for this issue?
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
Not sure, don't think so as I've googled this quite alot. I just saw my telephone, which was idle next to me for about an hour, reboot itself. I saw the google and then the nexus logo without me even touching it. No white flashing LED this time, allthough that also has happened to me. This is getting very annoying now...
[Nexus 4 Q&A, Help & Troubleshooting] rookie1_1998:
Google Support's reply on this

I have seen this happen to my phone more than a few times. I can't make it happen consistently though. I contacted the support hoping for a RMA, and today I received this response from them.

"Thank you for contacting us about your Nexus 4 and providing those details for clarification. This issue could be possibly not be a problem, it is a feature as with any Jellybean OS device; and goes in to the sleep state after some hours of inactivity - such as the details your describe when left overnight. It can go in to a deep sleep, where holding the power button for 30 seconds or more is what wakes the device up."

So this is a *feature*? It seems puzzling to me. I don't know if receiving a call would wake it up (if not, it would definitely be a problem).

I also tried different roms, PA and Xylon, and stock 4.22 with different kernels ranging from Franco to Motley. It would still happen. Rarely but it's still there. Also I am trying to see if changning the minimum clock speed to 1024 would change anything. I will report back once I have more info.
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
Still working so far...

I've not had a problem with mine since the Vol Down and Power Button shutdown. It may not even be related and may have just "healed" itself, or the problem has simply become intermittent and hasn't repeated itself yet...dunno unfortunately. Since my replacement will be arriving today, I may never know since I'll be shipping this one back to them. I may wait until Monday to ship it though, and see if it acts up again and repost if it does or doesn't.

Hopefully the replacement won't have this problem at all!:confused:
[Nexus 4 Q&A, Help & Troubleshooting] ckevinj:
locked up

I don't think the flashing white-LED is a signifier of a problem. I think it is a different status message, like email or facebook, or something. I haven't found that documented anywhere, but I've noticed it is blue sometimes and white other times. Without being locked up.

My phone will lock up while charging overnight. I have turned off Dream State and the LED notifier thinking it was related to these. It did seem to be somewhat better after that, but the last two nights have seen the phone locked up.

Also, holding down the power button for 30 seconds will hard power it off at 10 seconds, it seems to me. That is typically how I deal with this lock up! Hold down the power button 10 seconds, release, press it again and wait for it to boot.

This is frustrating. I was thinking of rooting the phone so I can use a logwatcher, but I'm not sure I will see anything in the logs after booting the fracking thing.

But.. while I consider that I will start by uninstalling Facebook, Dropbox, and Twitter apps, based on seeing them on other people's lists.
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
I'm going to RMA the phone. Just a question, what charger do you guys use? I've been using a samsung charger (from my Galaxy S2), perhaps that's related? As it does happen while charging mostly, allthough I saw the phone reboot itself out of nowhere without it being plugged in yesterday too.
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
I've only used the Nexus 4 charger on mine. No others. I'm on my new device now but haven't sent the other one back yet. Probably tomorrow.
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
Ah, was worth a shot. I will send mine back tomorrow too. Just when I thought I permanently had a smartphone again after my galaxy s2 broke down :(
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Only a shot in the dark...

I have not experienced the problem in a week. Tried to figure out why.

But still, not a single problem even with wifi activated. Seems to have self healed...
[Nexus 4 Q&A, Help & Troubleshooting] VidMan:
I see to be having a similar issue where if I dont turn the screen on for a couple of hours, the phone will just refuse to turn the screen on the next time I use it. This has been happening ever since the upgrade to 4.2.2, sporadically about 2-3 times a week. If I call the phone, it will ring, however the screen will not turn on hence I cant answer the call. However, the LED does blink which means it registered a missed call (Im using LightFlow). If I connect it to a computer, it is recognized, however the files do not show up and adb shows the device as offline so I cannot get a logcat. I have not installed any new apps going from 4.2.1 to 4.2.2 and Im using the stock kernel so it appears that some change between the previous android/kernel version have caused this "sleep of death"
[Nexus 4 Q&A, Help & Troubleshooting] linh.n:
I want to add I have had this happen a few times as well. 4.2.2 and 4.2.1. Phone will just look dead in the morning, but white LED flashing (I assume I have notifications because on reboot, a flood of them come in). The phone is off the charger overnight.

I have not tried calling the phone, but there is 0 response from plugging in or using the orb (though, the orb ding is very inconsistent anyway). The only way to get my screen back is to reboot holding power+vol down (had not tried vol up). I have the following non-stock apps:

AK Notepad

AnyConnect

Authenticator

AutomateIt Pro (with only battery level low items right now)

Barcode Scanner

BetterBattery Stats

Box

Carbon

Cerberus

Choose Browser

Connect (Adobe)

DashClock

Dropbox

eBay

Facebook

Falcon Pro

Firefox

Flickr

Glimmr

GN Flashlight

GroupMe

IMDb

Ingress

LastPass

Mu-43 (forum app)

Notable

Notification Toggle

OfficeSuite Pro

Paypal

PocketCloud Pro

Raindar

ReaderHD

RealCalcPro

Reddit News

ReNotifiy+

SECU (banking)

Simple Weather Alert

Skype

SMS Backup & Restore

Smugfolio

Snapseed

Solid Explorer

SpeedTest

Starbucks

SwiftKey

Tablet Talk (not active, but once was on one of the lock ups)

Tasks

Torque

TuneIn Radio Pro

T-Mobile Visual Voicemail

Vonage

Wikipedia

Listing it for completeness... But I did notice Facebook seems to be a commonality here. This isn't happening to me consistently enough though to know if that's the cause. I've attached what my battery use looks like too because it's strange.
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
I also have TuneIn Radio Pro and had two instances after using the sleep timer in TuneIn.

First, I woke up one morning and the TuneIn Play Widget on the lockscreen had a graphic on it that was cycling. Almost like it was trying to play...failing...rebuffering...etc. This was repeating and it made it very difficult to unlock the screen using the pattern unlock. Apparently this had been going on all night. I had the sleep timer set for 15 or 20 minutes.

Second, I woke up and the phone was impossible to wake. I put it on charge a little while and ending up holding the power button down for 10 seconds. Then I saw the white LED flash a couple times and I was able to boot the phone.

I haven't used the sleep timer since just in case it was a contributing factor. I have Solid Explorer and SpeedTest also.
[Nexus 4 Q&A, Help & Troubleshooting] hp420:
if your phone won't wake up, the best thing to do is a logcat. if you're unfamiliar, there are plenty of guides. The process is very simple, and it will tell you exactly what is keeping your phone from waking. If it's an app that's doing it then you'll know to avoid that one and you can send a bug report long with your logcat results to the app's dev team to solve the issue.

*edit*

btw, I'd recommend a logcat from pc/notebook, not the logcat android app....since you are having issues waking your phone up, an app will probably not help much ;)
[Nexus 4 Q&A, Help & Troubleshooting] rookie1_1998:
Happened Again..

This happened again, while it was a sleep, I tried calling it, but no response from the phone. (didn't surprise me much to be honest)

But I would have missed any calls if there were any. I will be calling the google support again for a RMA (they refused once already)
[Nexus 4 Q&A, Help & Troubleshooting] VidMan:
When the phone is in this state, it shows as being offline in adb and trying to take a logcat just gets stuck at waiting for device...
[Nexus 4 Q&A, Help & Troubleshooting] PaulBunkie:
I've also catched this issue several times after upgrading to 4.2.2. List of installed non-stock apps is very short. Device revision is 1.0 (dec '12).

And sad, but no one of other known bugs has no solved in 4.2.2 - bluetooth, camera, self-heating in standby.
[Nexus 4 Q&A, Help & Troubleshooting] reidar.ostrem:
Also experienced this today after updating to 4.2.2. Funny thing is that this did not happen before I started using bluetooth on the phone.. All fine 3 days and today I started using my bt headset and had two sleep of deaths in 3 hours..

I stopped using bluetooth and have not happened since (5-6 hours) could any one confirm that they used bluetooth when this happened?
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
I've not used bluetooth on mine at all and still had the problem on my old one.

---------- Post added at 01:33 PM ---------- Previous post was at 01:13 PM ----------

I haven't had this problem at all since I received my replacement from Google. The new phone did upgrade to 4.2.2, and I have never used bluetooth. The list below are the apps that I haven't bothered reinstalling on the new device.

These are the apps that I have NOT thus far reinstalled on my replacement N4:

Endomondo Sports Tracker

Contacts+

Kingsoft Office

koalcat's Clear

doubleTwist Player

iRemote Free

NoteMngr

OneNote Mobile

RunKeeper

Slide Notes

Speaker Boost

Swipe

Talkatone

Twonky Beam

Wunderlist

I DO have the following reinstalled on the new device (in addition to the sys apps not listed):

MX Player

AccuWeather

Amazon MP3

Any.DO

Box

Chrome

ColorNote

Dropbox

Easy App Toolbox

Evernote

Facebook

Fidelity Investments

Flickr

Flipboard

Fusion

Google Drive

Google Voice

gReader

GrooVe Forwarder

GrooVe IP Lite

Honey Player

iMediaShare Lite

Instagram

Pixlr Express

Pocket

Power Toggles

Pulse News

QR Droid Private

SkyDrive

Skype

Smart Office 2

Smart WiFi Toggler

Snapseed

Speedtest.net

Tapatalk

To Do List - Domino...

TuneIn Radio

TweetCaster for Twitter

Vonage Mobile

Waze

Zedge

Zite

As I've indicated in previous responses, the old device had this problem on numerous occasions, but always when left on and charging overnight. It continued to do it after the system 4.2.2 update. I then tried as a result of suggestions on other threads the Vol Down - Power Button until it shuts down suggestion, and didn't have the problem again on the old device. Had the new one not already shipped, I would have contacted them and told them to hold off, but it had and I didn't. Since (so far) the new device hasn't offered to fail, I'm suggesting it is a hardware problem resolved by the exchange UNLESS one of the apps I haven't reinstalled on the new device could be a contributor. I may try reinstalling them, one at a time, and then leaving the device on the charger overnight to see if the problem occurs. I will post again after either a failure or all of the apps have been reinstalled without incident.
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
Mine hasnt crashed in two days now. However, when it happens again I will get a replacement. It charged fine last night.
[Nexus 4 Q&A, Help & Troubleshooting] varshil:
Its not a hardware issue. Just 4.2 issue.. Many people face it. But in some phones there are some apps which doesn't allow phone to go to deep sleep and so their phone doesnt freeze up..
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
Any proof for that? I don't want to return my nexus when it's just a software issue, however, I doubt you're right.
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
It was a hardware issue in my case...

I disagree as it's apparent in my case that the same software was installed on both devices. The first one failed both on 4.2.1 and 4.2.2 and the second one hasn't had a problem on either 4.2.1 that it arrived with or the 4.2.2 update. It's been flawless...so far!
[Nexus 4 Q&A, Help & Troubleshooting] rookie1_1998:
Any source for this?
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Now it happened again. But this time without the flashing white LED.
[Nexus 4 Q&A, Help & Troubleshooting] reidar.ostrem:
Seems to have stopped for me when disabling (un ticking) wifi optimization in advanced settings.. Fingers crossed
[Nexus 4 Q&A, Help & Troubleshooting] Harkunwar:
What the hell.

I have no apps installed on my phone and it still happens, it means it is not an app problem

And I have Red LED Flashing and not white :P

---------- Post added at 04:43 PM ---------- Previous post was at 04:43 PM ----------

It is not happening with me on Nexus 7 so this issue is on Nexus 4
[Nexus 4 Q&A, Help & Troubleshooting] varshil:
Same thing is also reported by Xperia z users.. N Xperia z has a similar hardware.. So I thinks it some what related to our hardware.
[Nexus 4 Q&A, Help & Troubleshooting] Harkunwar:
I was going to sell it for HTC One and Google trolled me >:(
[Nexus 4 Q&A, Help & Troubleshooting] varshil:
Try resetting the phone by deleting everything. There can be an app problem also..
[Nexus 4 Q&A, Help & Troubleshooting] rharkanson:
Ok, checking back in. I tried to isolate variables as much as possible. I haven't installed any more apps since my last post. I've also used Tango for video calls since my last post, just as I did the previous nights. I've even received email last night, as I did the past few nights. But this morning I woke up and the phone seemed to survive sleep death!

The only difference(s) I made this time was that I turned Daydream off (instead of clock which it was set to previously). Since this has something to do with the screen, I figured it may play a role in sleep death. Anyone else experiencing the problem with Daydream turned on?

The other difference this time was that I charged through my computer overnight with logcat running. Tomorrow, I will check back in without having a logcat charge, isolating just the Daydream change, to see if it can make it through the night. Something about being connected to the computer and constantly logcating makes me think it is keeping the device somewhat active, so I am not too sure the Daydream change actually did anything, yet. So, tonight it will be a regular charge and I will report back in the morning.

This does sound appealing right now...
[Nexus 4 Q&A, Help & Troubleshooting] rharkanson:
Made it through the night with a regular charge.

Can anyone experiencing this issue confirm if they had Daydream turned on?
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
Hello all!

The new phone hasn't given me a single problem. I'm completely satisfied that it was a hardware problem in my case as I'm running the same apps as I was on the first device.

I'm extremely pleased with the replacement.
[Nexus 4 Q&A, Help & Troubleshooting] ckevinj:
temp logs

I wonder if my Ionic case makes the phone too hot while charging. What cases do you guys that have the issue use?

Is there a tool to read and log the temps? I tried one tool and that was the one sensor it couldn't read.
[Nexus 4 Q&A, Help & Troubleshooting] varshil:
I dont use any case. But still my phone gets heated at times...
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Tried this and so far it seems to have solved the problem. Have not had a single problem during the weekend.
[Nexus 4 Q&A, Help & Troubleshooting] TheProf82:
This problem suddenly stopped occurring. No idea why or how, hasn't happened in over a week now.
[Nexus 4 Q&A, Help & Troubleshooting] rookie1_1998:
I got my replacement yesterday. Didn't happen once so far :)
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
Good deal...I've had my replacement for a couple weeks now and its not missed a tick. Beautiful!
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Quote:

Originally Posted by reidar.ostrem

Seems to have stopped for me when disabling (un ticking) wifi optimization in advanced settings.. Fingers crossed

Now it has happened two or three times during the last week.

It is probably time to return it to the dealer for repair.

What to do with the screen protector in case they decide to replace the unit? Or do they usually replace the internals only?
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
They replace the phone entirely. You'll receive the new one before you send the old one back. I was able to reuse my screen protector.
[Nexus 4 Q&A, Help & Troubleshooting] rharkanson:
It's been a while since I checked it, but it happened to me two or three times again before this past week or so. But this week was a mess. It has been happening the past 4 or so days, including two times today already.

Fed up and ready to RMA, I searched through Google's N4 support pages: Phubai, were you able to RMA after 15 days? I know the phone came with a 12 month warranty, but I only found replacements after 15 days. In my first 15 days, it only happened to me twice so I don't think that is long enough for someone to be able to tell that it is a real problem.

Anyway, after following the trail of links, I came across this number (855-836-3987) and gave it call while my phone was still sleep dead. I dialed through the automation to get to N4's warranty. When the team member got on the line they told me to hold the button down to shut off the phone (as I usually do when it sleep dies) and then hold Vol Down + Power to get it into fastboot. She told me to select 'Restart Bootloader'. After it booted back into fastboot she had me reboot the phone.

So here I am now. I'm wondering if this is really going to do anything. I'm not exactly sure what 'Restart Bootloader' even does, and a few quick googles didn't really satisfy my curiosity. I'll give this as long as it takes (the next sleep of death) to see if it actually worked. I didn't even get a chance to ask about RMA's, but if this doesn't work, I'll be sure to give them another call.
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
It was after 15 days for me...yes

I wouldn't hesitate to call and get an RMA. I've had the replacement phone for quite a while now without a problem. It was definitely a hardware issue in my case; probably yours as well.

--phubai
[Nexus 4 Q&A, Help & Troubleshooting] rharkanson:
Did you own the device for more than 15 days? At this point, I'm just wondering if I am still eligible for an RMA.
[Nexus 4 Q&A, Help & Troubleshooting] Phubai:
Yes, over 15

Yes I had it a little longer than 15 days.
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
These steps are not to fix any issues. These steps are to turn the phone back on.
[Nexus 4 Q&A, Help & Troubleshooting] rharkanson:
Ok, thank you. So hopefully I will be in the clear as well. I'm glad your new device is working well for you.

Yeah, I was pretty much thinking that already. I didn't have any real problem getting the phone back on normally. I was just wondering if restarting the bootloader entailed the clearing of some cache or something. Since I should be able to RMA still (hopefully, like Phubai was able to) I could still get them to send me out a new one.
[Nexus 4 Q&A, Help & Troubleshooting] rharkanson:
Well that didn't last long... The very next time charging and it struck again. Time to RMA.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
I sent my phone in for repair. I have not got it yet but I have seen the repair log:

It says "Software updated ->V10D. Tested with no issues"

What have they updated? Something that doesn't get updated when doing stock OTA updates?
[Nexus 4 Q&A, Help & Troubleshooting] luiseteyo:
It's just a lie to make costumers think their phones don't have any factory problems.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Probably...

I googled "v10d" and it seems to be a LG Optimus Android 2.2.2 firmware...

Edit: I might add that it has not been "repaired" by Google. It was sent to a third party service dealer...
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Wrote an email to the service technician and he claims that v10D is a minor update to 4.2.2.

v10A,B,C,D are internal LG versions. Both v10C and v10D are labeled as JDQ39.

I wonder which version you get if installing from stock image downloaded here:

https://developers.google.com/android/nexus/images#occamjdq39
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
Write him again and ask him where this revision # is visible in the phone settings. If he says it isn't visible, then the update is bogus.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Without me asking, he said that he don't know why 10C, 10D etc. isn't visible when it is on LG branded devices.

Edit: I will be open minded about this but if the phone SOD even once I will return it for repair again.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
After one day, so far no problem with SOD.

Would be interesting to know the difference between:

JDQ39 LG revision 10C

JDQ39 LG revision 10D

I asked the service technician for release notes but he said it did not come with the release.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Well the "repair" did not solve the problem...

I have now done a factory reset. Configured the wifi and google account. Thats it! No apps at all.

Still it hangs if I leave it with no power attached for a couple of hours.

Will now return it to the service center. I hope they will replace the phone this time.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
Now they have agreed to replace the phone. The service center could not find anything but the store have seen the SOD.

I have a 212K phone now. Hopefully I will get a newer one.
[Nexus 4 Q&A, Help & Troubleshooting] svanteson:
So far the replacement seem to have solved my issues.