[TouchPad Q&A, Help & Troubleshooting] RolandDeschain79:
reserved

Troubleshooting:

Notes, Fixes and Tweaks:

Note:The following are Solutions for the most Frequently asked questions and problems.

1)If the WiFi turns off in Sleep/suspend mode then uncheck wifi optimization.

Note:Turning off "WiFi optimization" might help to improve WiFi functionality.

-Settings/WiFi/3 Dots/Advanced/WiFi optimization (uncheck)

-In Shumash's Schizoid build you can find it @ RomControl/General

2)If the HP TouchPad isn't charging do the following. If MTP is already checked,then uncheck and recheck the option.

-To Enable MTP mode, Go to settings/storage, look for the three dots in the upper right hand corner of the screen, tap computer connection, make sure there is a check next to MTP.

-This will enable the TouchPad to transfer files and charge using the USB cable.

3)If your Touchpad skips moboot and boots right into Android, then do the following:

-Hold the home key while booting to force moboot to display the Menu.

-To fix this problem use a Rooted File explorer, like X-plore, to delete the moboot.next file located @ Root/Boot/

-This problem is often caused by using the CyBoot app in WebOS.

4)Turning off "network location services" might help to improve overall battery drain and longevity.

-Settings/location access/ access to my location set to off

-You may wish to monitor your battery drain history during sleep.

-Install the the free app Battery Monitor Widget:

-To setup the Battery Calibration correctly for the HP TouchPad,

-go to BMW settings/calibration/Battery capacity/ and set it to either 6300 (F29C) or 5800 (S29C) and tap OK

-Note* See the Battery p/n # on the original packaging.

Or

You can also use Cool-Tools to monitor your battery drain in real time.

-Watch the instructional video Here.

5)You can enable additional reboot options like recovery by enabling Developer options.

-Go to Settings/About Tablet/ Tap on "Build number" 7 times.

-A new menu will appear in the Settings/About Tablet/Developer options/ tab on the left.

-Check "Advanced reboot" to get the Recovery/Boot loader options.

6) When installing Roms and .zips with the ACMEInstaller3, you may need to add "update-" to the beginning of the file names or they won't flash correctly. Like so "update-cm-10.1-20130808-EXPERIMENTAL-tenderloin-BLUETOOTH_TEST.zip"

7)If Moboot is displaying multiple Rom or recovery names that you are not currently using, then do the following.

-With a rooted File explorer go to root/boot/ and delete the unwanted uImage.( X) file to remove the entry from Moboot.

-Here you can also change the default boot option by editing the moboot.default as text.

-Also you can change the default recovery option by editing android.default.recovery

8)If you are unable to find the Play Store after you install Android, then you will need to reflash your gapps package. Click Here for the how to video!

9)If you are unable to find the camera app install this Nexus 7 Camera Launcher:

-This will also make the camera preview full screen.

10)Use this free app "4.2 Multiple User Enabler Root" to enable multi-user functionality.

-You can also use the terminal emulator to enable it too, see VFF instructions here.

Bricking, Boot Loops, Help & Fixes(Important):

If your HP TouchPad is stuck in a boot loop or not responding Don't Panic! Try the following:

-Hold down the Power and Home buttons together for 30sec to force the TouchPad to Reboot.

-Hold down the Power button and click the Home key 14 times.

-If you're stuck in a boot loop restore a back or do a fresh install, Click here for a how to Video:

-Dirty flashing older builds (CM9/CM10) over newer builds (CM10.1/CM10.2) will result in Boot loops.

-If this happens use your backup or do a fresh install, Click here for a how to Video:

-Doing an install with ACMEInstaller can sometimes result in a boot loop. Use a backup or flash the Rom and Gapps package through CWM or TWRP.

If your TouchPad seems bricked and won't turn on:

-If your battery has been fully drained, then you may need to leave it charging for a full day.

-When the battery is fully drained it can take the TouchPad a longtime to reach even the lowest battery level.

-The USB cable does not transfer enough power to effectively charge the tablet. You must use the wall plug when charging the HP TouchPad.

-After charging the HP TouchPad for a full day try holding down, home + power + volume down for 30+ seconds.

-If the tablet does not turn on after the previous steps it may be bricked and you will need to run the TPDebrick procedure found in the thread below:

Developer Jcsullins has posted a thread "TPDebrick v0.4" dedicated to helping people with bricked HP TouchPads(Important):

Note* All debricking questions should be posted here!

If you ran the WebOS doctor but it got stuck at 8-12% follow the instructions in the threads below:

The Official Fix your TouchPad ( 8-12% stopped, No SD, Opps reformat, $&^#!@&# crap) thread.

Touchpad Backup with QPST -- need this for unbricking:

-Warning: Certain TouchPads can become "Bricked" if you let the battery drain to zero.

-Installing one of these free apps could solve the problem and save you time.

-AutomateIt, Play Store Link- What to do: New Rule/Trigger Battery level(Below 20%)/Action/Shutdown//save.

Or

-Llama, PLay Store Link- Location Profiles:Event tab choose + (at the bottom of the screen) Add condition (battery Level Below 20%) Actions (turn off phone)

Fixes for SDCARD issues for all versions of CyanogenMod

-Download a flashable.zip to increase the size of your internal storage.

How to Change the DPI settings for CM10:

-If your home screen looks a little off then you may wish to change the DPI/LCD density.

Note: Setting the DPI to something other than 160 or 120 can cause compatibility issues with the Google Play Store. If you are unable to download and install apps then change the DPI to 160 or 120.

You can change the DPI settings either by using a free LCD app or by editing the build prop. The two apps below will do the job.

Resolution change / Density, DPI Play Store Link:

or

Try editing the build prop with an easy to use free app.

Build.prop Editor, Play Store Link:

How and when to Use the WebOS Doctor(Important):

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Q: What’s the WebOS Doctor and when should I use it?

The WebOS Doctor is a program that has two main functions for HP TouchPad users. It can either update your version of WebOS or fix problems with a damaged WebOS by completely reinstalling it. If WebOS no longer boots or apps and preware have stopped working correctly, then you will need to resinstall WebOS with the Doctor. A failed or interrupted attempt at changing the partition sizes with WebOS preware app Tailor may cause these problems. To check what version of WebOS is currently installed go to Launcher(Up Arrow)/Settings/Device Info/ Version

Note(Important): You MUST uninstall Android before running the WebOS doctor. Failing to remove Android before running the Doctor can result in the process becoming stuck at 8-12% and potentially bricking the device. If you are currently stuck visit the thread below for information about fixing the problem. If you’re unable to use the tablet at all follow the instructions in Jcsullins TPDebrick thread.

The Official Fix your TouchPad ( 8-12% stopped, No SD, Opps reformat, $&^#!@&# crap....) thread.(Rootzwiki)

The Official Fix your TouchPad ( 8-12% stopped, No SD, Opps reformat, $&^#!@&# crap....) thread.(CM)

TPDebrick v004 - Jcsullins dedicated thread for fixing Bricked TouchPads:

Note(Important): Running the Doctor will completely wipe all personal information, applications and preware from the TouchPad. Media like music and movies will not be affected. However I would recommend backing your important files to PC, before running the Doctor.

Note(Important): In order to install apps from the WebOS store you will need to get the Root Certificate fix for WebOS cloud services.

[Video+Guide] HP TouchPad Root Certificate fix for WebOS cloud services

How to run the WebOS Doctor:

1) Install Java

-Java must be installed in order for the TouchPad to communicate with your PC.

2) You MUST completely uninstall Android from the HP TouchPad before running the WebOS doctor. Remove Android by running the ACMEUinstaller2. Watch the following video for full uninstall instructions.

How to Uninstall Android or CyanogenMod on the HP TouchPad (All versions)

3) Download the latest 3.0.5 WebOS doctor application to your PC. If upgrading you can check your current version from WebOS by going to Launcher(Up Arrow)/Settings/Device Info/ Version.

WebOS Doctor 3.0.0 to 3.0.5 Official Links

4) Put the tablet into WebOS recovery mode by doing the following:

-In WebOS Reboot the device by going to Launcher(Up Arrow)/Settings/Device Info/ select “Reset options” choose restart.

-As soon as the screen goes dark hold down the volume up button until you enter WebOS Recovery mode. Note the large USB symbol that should be on the screen. If you miss it just reboot again and hold down the Volume up button right away. Once in WebOS recovery mode connect your USB cable to the PC.

5) Now you’re ready to run the WebOS Doctor app by clicking on the .jar file you downloaded in the previous step. Be sure that your tablet is fully charged and connected with the USB cable before starting this process. Running out of power or interrupting this process in anyway could brick your HP TouchPad. Please be careful and fully read the instructions before beginning.

-Double click the webosdoctor.jar file to launch the app

-Select your language then click next

-Accept the licence agreement, read the warning message then select next to begin the install.

-Be patient the process can take anywhere from 15min to 1hour to complete.

HP TouchPad Battery Drain issues during sleep (Important):

[Video]How to Reflash the A6 Firmware Method 1:

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[Video]How to Reflash the A6 Firmware Method 2:

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Full step by step A6 Firmware Flashing instructions and Info here!

The Problem:

Developer James Sullins, Aka Jcsullins, has informed HP TouchPads users that there is a problem with our tablets A6 Firmware. This issue can cause an usually high battery drain during sleep. This problem occurs overtime while running both CyanogeMod and WebOS, on the HP TouchPad. As a results the Touchpads battery drains more quickly with daily use and the overall life span is reduced.

The Solution:

Reflashing the A6 Firmware effectively fixes the problem but may need to be repeated as a part of regular HP TouchPad maintenance. Watch this video and follow the step by step instructions to reflash your own Touchpads A6 Firmware.

How to test:

How to monitor your battery

To monitor your battery drain history during sleep install the free app Battery Monitor Widget:

-Once installed open the app and go to history to see a log of your devices sleep history.

-To setup the Battery Calibration correctly for the HP TouchPad,

-go to BMW settings/calibration/Battery capacity/ and set it to 6300 (*f29c), 6000 (*i29c) or 5800 (*s29c) and tap OK

-Note* See the Battery p/n # on the original packaging.

-Note* after setting the calibration, users will have to allow several hours to pass before the history can be accumulated.

Or

You can also use Cool-Tools to monitor your battery drain in real time.

-Watch the instructional video Here.

A6 Firmware Threads & Info:

[Fix Guide] How to Reflash the A6 Firmware XDA

How to Reflash the A6 Firmware Method 2:

[Video] How to fix the A6 firmware Battery Drain Problem on the HP TouchPad Method 2

1) Boot to WebOs and in the "Just Type" box enter the following: webos20090606 or upupdowndownleftrightleftrightbastart

-Tap the developer mode icon and slide the toggle to on, then press submit.

-Plug the USB cable into the HP TouchPad and your PC.

2)On your PC Install Java and the WebOSQuickInstall-4.5.0 software*

- Note* If you have already previously installed Android with Java, then skip it.

a]Download Java:

b]Download Novacom Universal Installer:

c]Download WebOSQuickInstall-4.5.0:

3)Run the WebOSQuickInstall-4.5.0 software, note your TouchPad must be connected with the USB cable.

-Click on the Small globe icon located under the plus minus buttons.

-This will take us to a new menu where we will search “preware”

-Click the install button and the Preware app will be installed.

-You may now unplug the USB cable.

4)On the tablet while booted into WebOS navigate to downloads and select Preware.

-scroll down until you see a button appear to continue

-Search for “wterm” and install the app.

-Run wterm, and set a password to give the app Root permissions.

- You can set or change the password by looking for the wterm menu in the upper left corner and select setup.

-Click on New password and enter a simple password like ”0000”

-Confirm the password and press “Set Password” button, now hit done and exit.

-Note you can increase the font size by going to wterm preference settings.

5) Now in wterm enter the following command

PmA6Updater -f -d 0 /lib/firmware/a6_firmware.txt.00

PmA6Updater –a (Note this shorter command flashes two firmwares)

-It should take about 20-30 seconds to complete and will inform you upon completion.

-Congratulations you have now reflashed the A6 Firmware and can safely close the terminal and reboot your HP TouchPad.

Note: If you input the command and get a message saying it said can't open the A6 device, then try toggling developer mode off and on.​

How to Reflash the A6 Firmware Method 1:

[video]How to Reflash the A6 Firmware Method 1:

1) Boot to WebOs and in the "Just Type" box enter the following: webos20090606

-Tap the developer mode icon and slide the toggle to on, then press submit.

WARNING: Do not enter a password. Just tap submit.

-Plug the USB cable into the HP TouchPad and your PC.

2)Install Java and the Novacom software*

- Note* If you have already previously installed Android with, Java and Novacom drivers, then proceed to step 3.

a]Download Java:

b]Download Novacom Universal Installer:

3)Open windows explorer and go to C:\Program Files\Palm, Inc\Terminal

-Now run the Terminal.bat*

-Note* if you are using a 64 bit OS and get the Error "Windows cannot find Javaw..." you will need to copy the Javaw.eve from C:\Windows\SysWOW64 and paste it into C:\Windows\System32.

4)In the open Novaterm window, select file\connect\Ok

-Now copy and paste the following line into Novaterm and press enter*

PmA6Updater -f -d 0 /lib/firmware/a6_firmware.txt.00

PmA6Updater –a (Note this shorter command flashes two firmwares)

-Note* Do Not! disconnect the TouchPad After starting this procedure.

-Novaterm will tell you "firmware update complete"

- In the open Novaterm window, select file\disconnect\Ok

-Congratulations you have now reflashed the A6 Firmware and can safely disconnect your HP TouchPad from the USB cable.

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Rom Flashing issues with CWM5 (Important):

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