yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] PoisonWolf:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
[Nexus 4 General] Exodian:
Though it is extremely odd, sometimes **** just happens.
[Nexus 4 General] americasteam:
I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
[Nexus 4 General] neotekz:
If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.
[Nexus 4 General] paprkut:
Your loss
[Nexus 4 General] ispeakmath:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
[Nexus 4 General] xchasa:
To the op.

Return for refund and save yourself a heap of grief.

The phone is definitely not the best out there.

And some of the kids on this forum leave alot to be desired.
[Nexus 4 General] chrisrozon:
You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
[Nexus 4 General] estallings15:
Somebody's bitter.
[Nexus 4 General] spike378:
I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.
[Nexus 4 General] richteralan:
Yes Google will suffer more. Love the self-contradicting sentences.

1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.

2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.

3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.

4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.

Thank you for this informative post. I'm sure we will all mourn Google's loss.
[Nexus 4 General] xchasa:
Haha. Yeah. It was a big night.
[Nexus 4 General] estallings15:
Don't let life get you down, bro. You don't want to end up like me :p

I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
[Nexus 4 General] ca12bon:
arotalm effect

OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.

Kind regards,

John
[Nexus 4 General] OniV2:
What a **** move.

So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?

So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.
[Nexus 4 General] threeclaws:
It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.

Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.
[Nexus 4 General] ispeakmath:
I appreciate your wit, but I think your were too busy forming your response before you fully read my original post. I do not judge the company by the defective hardware, however I will hold them accountable for their shotty customer service. I'm not discounting the experience others have had with their handsets, however I'm not naive enough to believe that all the experiences would be the same.

Lol! While I do enjoy XDA, my lack of an account here doesn't mean I don't have overall experience elsewhere. That too is a naive statement.

For those that were asking, I had done nothing to the phone. It was the stock ROM, with a nice charge. It was simply a luck of the draw defective handset. It was my experience with Google that led me to share this gripe.
[Nexus 4 General] Exodian:
Agreed
[Nexus 4 General] revamper:
Don't you just have to disconnect and reconnect the battery? It should be an easy fix if you take your time and do it carefully.

Every advanced RMA puts a hold on your CC.
[Nexus 4 General] Exodian:
He paid for a working device, not one he should have to carefully fix.
[Nexus 4 General] PoisonWolf:
I don't see what your gripe is.

First, you acknowledge that you drew that 0.50% failure (or whatever the number is) rate luck of the draw. You can see it as being unlucky or lucky to be able to hit that probability.

Second, their policies they put forth are standard procedure. If you want an advanced RMA replacement, they put a hold on your card/checking account. If you do not happen to have a CC, how is this Google's fault if they put a hold on your checking account instead? Putting a hold is the only way to cover their asses if customers start saying "but I returned the device for real bro" should they not put a hold on advance replacements.

If you want standard replacements, you have to ship it back and yes, it takes time for them to get it back to you. They may say 2-3 weeks, but often time it takes less time than that.

I just don't see where your problem is. You were not treated differently. You simply had the bad luck of the draw. It only seems to be that you're unsatisfied with their policies. I see no indication that you have been wronged by Google's customer service. If you do not have a credit card, I do not see how that is Google's fault when they put a hold on your account.

I am sorry that you were unlucky, but be realistic. **** happens, you got unlucky. But it doesn't mean Google's customer service was wrong in any way.

As Ryan Higa would say.....Here's a bridge.

Now get over it.
[Nexus 4 General] zerosource:
That's why people still shop at local store (especially those non-tech people) because service is different. Google is more like a robot. Email works better for them.
[Nexus 4 General] diablos991:
If you are so strapped for cash that you can't tie up $400 for 2 weeks, then it sounds like you shouldn't be getting a new phone. People cutting their finances so close over a damned phone need to have their head examined.

Return the phone, get a cheap dumb-phone and invest the other $350 into some college or technical training. Maybe even pay down some debt.
[Nexus 4 General] Gunner86:
I usually don't respond to posts like this.... But your freakin stupid, i see no problem at all here just another case of somebody that wants the world but doesn't want to give anything in return, people these days are so freaking greedy......
[Nexus 4 General] magicriggs:
My buddy had to get his replaced (rubber on the side was peeling) so he called the Google play store and got a new device shipped out immediately. (Even tho their is a 2-3 week shipping delay) he of course got a hold on his credit card for the amount of the new N4 and will get it refunded when Google receives the first defected N4. Standard warranty process. Strange that the OP had a hard time.
[Nexus 4 General] cloud1111:
You got a lemon, and they offered to exchange it. No company would send out a phone without any assurance that the customer will send back the defective phone.

Another pointless thread. Mods please close.
[Nexus 4 General] chssoccerplayer:
He definitely said that he saved up for this phone, so i would imagine money is going to other, more important things, the rest of the time. People save up money for cars, but cant afford to fix them if something breaks, especially something major. Kind of the same situation here. No need for all of this. Only difference being that a phone isn't a need. But whatever.
[Nexus 4 General] androidfoshizzle:
Why did the OP "like" that post???

NEXUS 4 USER
[Nexus 4 General] zachsx:
As stated above, but with my shipping it was only 2 days. My phone will be here tomorrow. I did have a hold on my card, but that's just to reassure you're not gonna take both phones and run. They have to have some sort of insurance policy. So don't complain cause they wont send you a new phone for free on your good character, and with hopes of you returning it.
[Nexus 4 General] CrazyPeter:
No, they aren't charging you. It's a HOLD If you don't return the phone, it turns into a charge....

Your loss. Come back when you have grown up. This is how Internet retail works. If you wanted store support and instant swapout, then go pay the fullprice handset. If you want cheap direct Google prices, then you accept there is no physical store when things go wrong.
[Nexus 4 General] droidmakespwn:
I too wish they at least had an option to return the original first and when they receive it send a new one.
[Nexus 4 General] richteralan:
No. I fully read and understand your OP.

For your "I am very familiar with mobile technology" attitude and all these things about Nexus 4 you complained, it seem to me that you are either not familiar with mobile technology at all, or just simply looking for attention (aka troll).

1. If you are familiar with mobile technology, you should know Google Play's CSRs aren't the brightest bunch and incompetent. This has been documented NUMEROUS of times in the Play Store Shipping thread and RMA thread. Also been reported on NUMEROUS of tech websites.

2. If you believe not discounting other's experiences, then why you intend to spread stories and steer people away from Google? Not that matters but it shows your intention.

3. Nobody here believe the user experience should be the same. I think you should fully aware of this if you are "familiar with mobile technology." That's why we either recommends you RMA it or return it.

4. Your lack of account at XDA sure does not correlate to your familiarity of mobile technology. But all things you wrote in your post proved otherwise: you are not familiar with mobile technology. If you are:

4a. you won't start another useless thread here because we have 256754356854339098023 similar threads already.

4b. at least half of the things in you complained in your post have been addressed in various of other threads like the shipping thread and rma thread, and even the FAQ thread.

Anyway I probably should stop feeding you. I'm not discrediting your experience. But seriously, this is really a useless thread.
[Nexus 4 General] hp420:
this is so simple.....I have 3 solutions:

1. use a credit card, then you don't actually have to have the money there for the hold to go through.

2. if you can't get a credit card, use paypal and make sure your spending limit is set high enough to allow the hold to go through. this also works like a credit card so the money does not have to be there if you are verified and have a backup funding source added to your account ;) since I don't use credit cards, this is what I do in these events. the charge will never even hit my bank account, and paypal will allow the hold to be placed because if it does turn into a charge, my bank account is attached, so they can just debit that account.

3. shut up, quit yer b!tching, and send the busted device out to them, then wait for a replacement to be sent just like everyone always does. yeah, it sucks having no phone for two weeks, but that's just how it goes sometimes. deal with it!!
[Nexus 4 General] chrisrozon:
Before the N4 was released, one of the major concerns on the boards was that lack of a physical store (a large Apple or Microsoft store) would mean that RMAing a defective unit would leave you without a phone for weeks. I think the system they went with is much friendlier than the alternative.
[Nexus 4 General] ispeakmath:
LOL! Best response yet. Sorry, but I'm quite educated and would love to make a donation to a charity of your choice in your name. Seriously, let's do lunch and compare accomplishments. I'm confident your side of the conversation will be brief given the level of maturity in your response. Let's please refrain from insulting. Really?
[Nexus 4 General] ispeakmath:
Ummm, please read my original post. I was told that my replacement would be shipped in 2-3 weeks. I don't see that as greedy, it actually seems reasonable.

Also, I'm not looking for anything free, just the respect and urgency I felt was deserved from Google CS.
[Nexus 4 General] ispeakmath:
How about "kill them with kindness", "don't stoop to their level" or if "you don't have anything nice to say, don't say anything at all"?

I thanked them because I wanted them to know that I respect them and their opinions, even if they do not mine. I've read enough forums on this site to see people get attacked simply out of reader's boredom, so I expected some trolling out there from others.

Again, I thank those of you who heave offered to be honest and helpful with your suggestions, and those that have also shared a different experiences with Google CS. I truly wished that I had had your experience with them.
[Nexus 4 General] tweaked:
This guy's mom told him no when he wanted the N4. So now he is sad panda. :crying:

/Waaaa
[Nexus 4 General] ispeakmath:
I do appreciate your thoughts, however we will simply have to agree to disagree. I'm not about to start pounding my chest over my knowledge in an effort to prove myself to a personality on a forum. I apologize that I have not read the 25675435685433908023 similar threads, but I assume that you have. Thank you for having time for that as I did not. Given your vast experience maybe you could have offered a single suggestion instead of being overly critical.

I believe it is actually me feeding you. I promise to do that no longer.
[Nexus 4 General] coolqf:
I am use to what you experienced. Their argument is that they are technically subsidizing your phone while they receive the broken one. I would say this experience is related more to online shopping than Google.
[Nexus 4 General] Hung0702:
Well, let me talk about my RMA experience.

1. Got a N4 from the release batch.

2. The data connection kept dropping.

3. Got RMA.

4. Got replacement.

5. Got hold on my checking acct. Insufficient funds.

6. Got new device.

7. Sent back old device (a week after the deadline they gave me, cause I'm lazy).

8. Got hold removed some time after that.

9. Happy with current device.

Customer service was a breeze. Told one person my problem. Same person setup an RMA for me.

I really don't understand what your problem is. Maybe you just had a bad day. Maybe you haven't dealt with any online retailers before and had ridiculous expectations.

Google has the best customer service experience of any retailer I've encountered (Amazon, Buy.com, TigerDirect, Dell, IBM/Lenovo, and Apple). Maybe it's just because what I wanted was so simple so it was easy for them to fulfill. Oh wait, it's the exact same experience you had... maybe you are just a mean-spirited person.

Well I hope you have as good of luck as you've had with your Google experience. You probably won't get any better treatment.
[Nexus 4 General] FatalityBoyZahy:
+1

My phone randomly got the red light of death when it was charging. I managed to fix it myself though
[Nexus 4 General] ispeakmath:
I received a defective phone, and was okay with all of the conditions. However, I was told that I would have to wait 2-3 weeks for my replacement to be shipped and would be placed in the same queue as new purchases. How does that make me a mean spirited person? Seriously, you should really gain some perspective before you begin calling names and wishing eternal bad luck on somebody because they were mistreated. I believe the mean spirited person might be the one who responded with out insight, simply throwing rocks inside their glass house.
[Nexus 4 General] cloud1111:
You know Google/LG doesn't have any physical stores. You expect them just to send you out a new phone?
[Nexus 4 General] PoisonWolf:
Basically the OP is whining about having to wait some more and that he wasn't treated like a king and have his replacement phone overnighted to him.

2-3 weeks RMA period are regular time frames I've been told by Newegg, etc.

This is a Q-Q post and a cry for attention. If he isn't buying anymore Nexus products or Google products, I do not think any of us or Google are going to be losing sleep over it. Let alone, it still makes me wonder why he is still in this section of the forums? To defend his e-penis or something?

The door is over there. Leave if you have nothing else better to contribute, OP. We get it, you're butt hurt, you don't want to fork your hard earned money anymore and still have to wait for a replacement. Get over it, and let this thread die.
[Nexus 4 General] kangi26:
This is getting way out of hand here guy/gals. OP has stated his point, and with that. Thread closed, this thread is not going to get any better
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
[ROM][UPDATE!] Damaged ROM v1.1 (2/11/13) THEMED Stock Deodex TW With Tweaks & Extras

Damaged ROM v1.1​

This is what I use as my every day ROM. I have been through the forums and seen that in most stock TW ROMs they are just plain and when I went into WasabiWa83's thread and saw that people were having problems installing the theme tweaks that he created so I decided to upload my custom setup that I put together and have been running for a while now. I understand there are apps on here some of you use like me and some of you do not use and you can freeze or delete them as you wish. I'm not a dev, just a cook.

IMPORTANT: For those of you who have downloaded version 1.0 thank you VERY much! It has come to my attention that some did not read the changelog about the ROM going from odexed to deodexed and just did a dirty flash like an update. After experimenting to be sure, it does cause issues so you DO need to wipe data/factor reset for version 1.1. Sorry for the inconvenience I may have caused you.​

Built off stock AT&T TW LK3 4.1.1

Lightly themed thanks to the best themer ever WasabiWa83

init.d support​

Deodexed and Zipaligned

4.2 Camera and Gallery

4.2 Keyboard

15 Toggle Mod​

Custom Boot Animation

Ziggy Kernel. Thank you Ziggy for an awesome kernel!

Rooted (obviously)

Debloated

Inverted AOSP Style Messaging App. Thanks goes to amiblindyet

4-Way Reboot Menu​

HUGE thanks to lokeshsaini94 for the guide on how to create my own custom ROM

Busy Box

CPU Sleeper

Titanium Backup

Explorer

I am going to try and update this with mods that I add on in the future that i find awesome and meaningful and not just a waste of space on this kick ass phone

Things to come LATER:​

Stuff released that is cool and awesome that should be on here

Or you tell me?

Screenshots below...

Installation Instructions:

1.As always NANDROID

2. Wipe Data/Factory reset and wipe dalvik cache

3.Install zip from SD card

4.Enjoy

Disclaimer:

I am in NO WAY responsible for any bricking of your device, freezing, deleting of data, memory loss, etc. You all know the risk of flashing...

Download:

http://www.androidfilehost.com/?fid=9390288116658474223​
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Changelog As Of 2/11/2013:

v.1.1

Deodexed

More theming was added

AOSP style messenger added

init.d support added

zipaligned new apks

Busy Box

some more stuff I'm probably forgetting
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
also reserved...
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] rockynewsmaster:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

First! And def gonna try this out!!
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] jaythaovadose:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

2nd? I'm down to give this bad boy a run
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
link is up!
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] kornklown69:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

will try this bad boy out after the next release or two nice looking theme though !
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] laserlight959:
Very interesting theme! :D
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] pqrs:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

I'll give it a go!:thumbup:
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] dxwilliams40:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Downloading now. Like the theme.
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Be sure to check out WasabiWA83's thread in the themes and app section and throw him a thanks as well!
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

How about some feedback on the ROM??
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] jstoyotaguy6:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Workin smooth so far
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Inverted aosp style messaging with theming tweaks will be uploaded tomorrow afternoon
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] jstoyotaguy6:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Running way faster then my previous setup...

Edit 1. gps is not working for me on this Rom...

Edit 2. Tried a couple different kernels, still no gps.
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Are you inside? If you are take a step outside and it should lock almost instantly
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] jstoyotaguy6:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

I'm not even getting the icon for it in the status bar. I'm gonna restore a nandroid that i know gps works on, then reinstall and report back.
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Hmm that's weird. I didn't touch anything GPS on here. For everyone else who has downloaded this ROM. Please report if you have GPS functionality.
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] jstoyotaguy6:
Re: [ROM] Damaged ROM v1.0 (2/9/13) Stock TouchWiz THEMED With Few Tweaks

Reinstalling fixed the issue
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
Glad to hear it was resolved
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] DamageSource:
rom has been updated guys
[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] dxwilliams40:
Re: [ROM][UPDATE!] Damaged ROM v1.1 (2/11/13) THEMED Stock Deodex TW With Tweaks & Ex

I haven't had any gps issues, but I flashed another kernel so I didn't report. Will try the new build.

Used this kernel http://xdaforums.com/showthread.php?t=1756776