yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
I've seen this come up on several threads and I get chats about it all the time. I work for Consumer Data Support at AT&T. This is not an official AT&T statement, just trying to help out my fellow Nexus users. This will only apply if you have an actual AT&T account, not pre-paid service or third party service. When you get your N4, you need to have an AT&T microSIM that is either active or new. Any SIM that was used previously and taken off of an account is no good.

Call or chat in to AT&T and tell them you need to update your equipment. Give them the IMEI (dial *#06#) and the ICCID from your SIM if it's new. Your IMEI should come up as an LG E960. Tell them to update your data plan to HSPA+. If you're already on an android-based LTE or HSPA+ data plan then you're good to go on all this so far. Changing the data plan will not kick you off of a grandfathered data plan (ie unlimited data). Oh, and of courese, you will only get HSPA+ speeds if you are in the right coverage area.

The most important part is the next step, the reason everyone's getting crappy speeds is the APN. LG programed the default AT&T APN as wap.cingular, that's an old APN. Use the following settings and restart your phone. You should be all set.

Name: AT&T

APN: phone

Proxy:

Port:

Username:

Password:

Server:

MMSC: http://mmsc.mobile.att.net

MMS Proxy: proxy.mobile.att.net

MMS Port: 80

MCC: 310

MNC: 410

Authentication type:

APN type: default,supl,mms

APN protocol: IPv4

Bearer: Unspecified

*On another note, if you're trying the LTE hack, you will need to have an LTE data plan on your account. Which means you need an IMEI for an LTE phone (one that AT&T will recognize) on your account for them to add the LTE plan. Once you've got that use the same APN settings, but change the APN from 'phone' to 'pta'.

I'll be happy to answer any questions on this, however if you want AT&T policy info or to ***** about your service I'm going to tell you to go to the AT&T website or to call 611.

- Exlipse

Twitter - @ExlipseVII

Nexus 4 - Euroskank Jellybro - Trinity

Nexus S - Jellybro
[Nexus 4 Q&A, Help & Troubleshooting] rmp5s:
Hey man...this kicks ass. I'm REALLY hoping this solves my odd network issues. I can surf the web and use Spotify/Pandora, among other things, all day no problem but Facebook rarely works (yet I get notifications...), I can't SEND email (yet I receive it...) and the speedtest app errors out after the ping test.

Can you get me that MMSC? PM...text message...whatever, I don't care. Hoping this would fix these couple issues and make my phone perfect!
[Nexus 4 Q&A, Help & Troubleshooting] superandroidboy:
thanks so much...i have like 5 apns and i will try this one.:good::good:
[Nexus 4 Q&A, Help & Troubleshooting] k_nivesout:
Thanks for posting this, it's appreciated! These settings have been floating around the forums though, with some slight differences. For example, the settings I'm currently using came from the "how to get 4g speeds on AT&T" thread in the general section. They're the same as what you posted except for these entries:

APN type: default,admin,fota,mms,supl,hipri

APN protocol: IPv4/IPv6

APN roaming protocol: IPv4/IPv6

Will the differences in these particular settings actually make any difference in the real world?

Oh, and the MMSC setting is: http://mmsc.mobile.att.net
[Nexus 4 Q&A, Help & Troubleshooting] rmp5s:
Looking like it's still not working for me with those settings...ideas?
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
I don't see the IPv6 making a difference unless you're using something that requires it. As far as the APN type, what I posted is what I've been using, I'm not really sure what function those other types imply.

Yes! This is the MMSC address. Thanks!
[Nexus 4 Q&A, Help & Troubleshooting] Bombn:
I've been trying every combination available and the typical data I get is 3M down and 1M up. Occasionally can get up to 5m down. Coming from a Skyrocket that got 20+ this is a real bummer.

Is there any advantage to running the APN at "phone" versus "pta"? Doesn't seem to change the download.
[Nexus 4 Q&A, Help & Troubleshooting] gotzaDroid:
Setting IPv4/IPv6 was what was causing my data to drop out when leaving WiFi. The phone would be in this constant loop of data on/off until I toggled airplane mode on and off. One I changed the settings to IPv4 only, I haven't had an issue in weeks.
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
If you still have the LTE plan on your line, the PTA APN should work fine. I haven't personally tested it though. You can always change it to phone and test it out. The other settings are the same between the two.
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
I did have problems using IPv4/IPv6 as well, that was on StraightTalk. Not sure how it effects devices on AT&T, based on this though I would recommend keeping it on straight IPv4 unless 6 is needed.
[Nexus 4 Q&A, Help & Troubleshooting] Rmac2:
That doesn't quite work. I'm on a shared data plan (unlimited everything), but AT&T will not (or cannot) upgrade the data plan for 4G unless you have an IMEI number of a phone they recognize as 4G capable.

After I got my phone I went into an AT&T store to get a new micro sim card and activate the phone on the network. When I got home I noticed my download speeds were only 0.01Mbps!!!! Did some research and found the APN was for a 2G phone. I created new APN configurations for both "phone" and "pta" with all the proper settings. I can now see a gray H above the signal bars, but download speeds are still below 3M because the data plan is throttling me to 3G speeds.

I called twice to AT&T's call center and went back to the AT&T retail store to ask them to update my plan to HSPA+, but every time I give my Nexus 4 IMEI number, they say they cannot change the plan to say Smartphone for 4G... all they can give me is a smartphone data plan for 3G. AT&T's database for IMEI numbers does NOT recognize a Nexus 4 as 4G capable so their system will not allow reps to change a customer's plan to 4G. I've reported this to Google support and they are checking into it.

Kinda sad to think all these Nexus 4 customers getting a great phone, but then having poor data speeds when using AT&T. Even the need to create new APNs is impossible for most people... how would a normal person even know to do that? So they are using a fantastic phone, but with a wap APN and 2G speeds! How stupid is that?

If you work for AT&T, can you explain how to get AT&T to recognize that a Nexus 4 is a 4G phone and allow setup and configurations to support the phone properly on a HSPA data plan?
[Nexus 4 Q&A, Help & Troubleshooting] eep2378:
If your previous phone was a skyrocket(LTE capable device), I'm assuming your plan is provisioned for 4g. You do realize you wont get the same speeds with the N4 vs skyrocket no matter what settings you try.

---------- Post added at 10:47 AM ---------- Previous post was at 10:40 AM ----------

I'm on the DataPro plan with my N4. If they can't switch your plan to an appropriate HSPA+ here's what you can do;

Walk into an ATT store or Best Buy(BB) and grab the IMEI number from one of their 4g capable phones(demo unit). Call them back with that IMEI and they can switch it. :)
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
Right, the IMEI must be recognized by the system as HSPA+ / LTE / Etc to get the right plan.

The H data tag is for HSDPA, it's still 3G just better, but not quite HSPA+. I usually have H, and the phone will cycle between H and H+ depending on what I'm doing.

This is odd, how long ago did you try contacting us? Back in Dec when the N4 came out, we did not have the IMEIs, so this would definitely happen. LG has since sent us the IMEI range though, so all of the N4's should come up as LG E960s and have the right data plan. If you're on a Mobile Share account, then as long as the phone is listed as 4G you're all set. Try chatting in via the website and request to talk to someone in CDS, the data support team is your best shot at fixing something like this.
[Nexus 4 Q&A, Help & Troubleshooting] Rmac2:
I'm aware of that "hack" and even mentioned it to call rep, but they said it was illegal to do it. I also had a heated discussion with an AT&T supervisor over the issue... even though I'm paying for 4G speeds and have a phone they didn't need to subsidize I still can't get them to accurately update their N4 records nor just change a data plan setting in their system to allow me to use what I'm paying for... extremely frustrating!

Google and LG really should take some responsibility for resolving the problem since they are selling the phone.
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
This will definitely work. I certainly didn't tell anyone to do this though =D
[Nexus 4 Q&A, Help & Troubleshooting] Rmac2:
Does your H stay gray or turn blue like the bars? I'm assuming the gray means HSPA is available, but blue means it's actively using 4G.

I contacted AT&T yesterday... got the N4 on Thursday two days ago. The phone does show as LG E960 on my account online, but my data plan just shows "Smartphone", not "Smartphone for 4G" like my son's One X+. Both my son's phone and daughter's iPhone 5 can pull data down at 5M each while mine is lucky to get 3M... all in the same location in our home.

We're on a Mobile Share plan... and I asked both the tech and supervisor if I could be sent to higher level support... no can do they said... told me I need an IMEI number for a 4G phone to change the data plan. Will a rep just send me to CDS by just me asking?

Bottom line is something is STILL not set up properly within AT&T for N4 customers. Why was there only one APN for the phone and it was wap 2G? Why can't someone configure my data plan for a 4G phone without me tricking them with false IMEI numbers? These are things your average customer will never even know to do.
[Nexus 4 Q&A, Help & Troubleshooting] eep2378:
Well, I would call back and speak to someone else. I'm using the IMEI number from my SGS2(i777) without any issue.
[Nexus 4 Q&A, Help & Troubleshooting] Exlipse:
The data tag does not turn colors, it will still be grey on H+ as well.

Those are both LTE phones, the mobile share plans have less complicated codes. The only two options are LTE and everything else, if you are on the 'smartphone' plan then it should be right. 3mbps down is low, but it's still an 'acceptable' HSPA+ speed.

Yea, if you ask to transfer they should sent you over. The only time transferring becomes a problem is if you have a company / school discount code on your account. Don't ask me why it matters, something to do with the agreement I imagine. But, it limits transfer options. The APN that LG defaulted to is still in use and works, you can pull 3G on it.. it just doesn't work as well as phone. Like I said in the OP, I have no idea why they used that one. Every N4 chat I've had though, my customer has reported better speeds immediately after switching to the phone APN.
[Nexus 4 Q&A, Help & Troubleshooting] eep2378:
To your last question, the answer is simple. Because you didn't buy the phone from ATT and sign another 2 year contract, they could give a crap about wasting energy to properly resolve your issue.

I went through something similar when I first got my N4. A supervisor basically told me, "because the phone wasn't built for their network(didn't buy from them), they could not guarantee results regarding data". :eek::eek: WHAT?? I simply told them, it has absolutely nothing to do with whether the phone was "built" for your network, it accepts the SAME bands, as YOUR NETWORK, end of story!!
[Nexus 4 Q&A, Help & Troubleshooting] Rmac2:
and domiogy

Thanks! I've gotten more information from you than several calls and visits to AT&T. Oddly, I just did a speed test and now I'm getting 5M downloads (matching the One X+ and iPhone 5) so maybe a APN change finally is working for me. I'm using the "phone" settings. I'll be satisfied with these speeds, but it still doesn't resolve a bigger problem that other N4 newbies will experience. I had to create the APN myself... and even knew to check these forums for help... something most customers will never do so they will be stuck with poor data performance on a great phone.
[Nexus 4 Q&A, Help & Troubleshooting] oldblue910:
Oh I know its AT&T's doing, but regardless of who is to blame, it still prohibits me from being able to use it. haha When you want a good-speed data connection almost anywhere you live or work, Verizon and AT&T really are your only choices, sadly. I don't mind paying more for the better coverage. The problem with the AT&T resellers is the data throttling after a certain invisible number. In this market, it's a real problem on AT&T Straight Talk and Net 10 at least. I know this from friends' experiences. I use at least 3 GB each month, normally closer to 4-4.5. I would definitely get throttled with usage like that on almost any AT&T reseller in this market. I know its not that way in all markets though. I've done my research and for my situation and needs, being a branded AT&T customer makes the most sense.
[Nexus 4 Q&A, Help & Troubleshooting] drunknbass:
That's rough. After the 3rd round w/ AT&T tech support I got a very eager to help person on the line along with the lady in cancellations trying to resolve it. This "Android" tech then told me he has never heard of this phone and it's probably a Sprint or verizon phone, which I politely replied "This is a purely configuration issue. BTW sprint and verizon are CDMA so if that was the case I wouldn't be on the phone with you on it right now."

I think he went and curled up into a ball in the corner. Needless to say that ended the tech support pretty quickly with him saying he couldn't help me, and they offered to cut my early cancellation in 1/2 if they can't come to some resolution regarding my speeds.

The funny thing is the lady did manually adjust my plan (supposedly) to a 3g/4g(HSPA+) plan and said I should have no problem connecting to either. I can't say for sure it helped until I go for a drive and check out the speeds connecting to various towers.

Take it w/ a grain of salt.

I know it's saturday, but wtf do they hire these people? I even commented to the cancellation lady that maybe they should stop hiring techs off craigslist. She laughed.
[Nexus 4 Q&A, Help & Troubleshooting] New Optimus:
Yes sometimes its the way it is. AT&T wont let high data usage subscribers use resellers, Not sure what your bill looks like but if it works for you that is what matters.

This is so true, its funny but no matter what business your in shouldn't you hire people that know the product/service? I have gone into phone store, such as tmo/metro/att and the guy in the store doesnt know anything about them, he parrots the brochure and if you ask any questions that are not on it he looks at you like a fish out of water.

Same for Cable tv or Internet service call up with a tech problem and they quote you what the script says if you tell them you have already done that they get flustered.
[Nexus 4 Q&A, Help & Troubleshooting] palanku:
Thx for the apn settings buddy...work like a charm in my nexus 4...now I have speeds between 5-7 mbps
[Nexus 4 Q&A, Help & Troubleshooting] Futang44:
Thanks man! Set APN settings to phone and it works like a charm! Tried changing to PTA and it disabled data every time i switched. I am using a cut Skyrocket SIM on a grandfathered unlimited/4gLTE plan. Any thoughts? I am getting 3-8 down should I just stop complaining? I sold my I5 for this phone so I would like comparable data speeds... Might not be the place, but can I use the LTE hack with AT&T if I have already installed the latest OTA Update?
[Nexus 4 Q&A, Help & Troubleshooting] New Optimus:
yes, you can even use it if you want the stock rom.

All you need to do is flash (in recovery) the .33 radio. And edit the build.prop.

Only problem is if your running att most of their LTE will be on the 700 frequency and the Nexus 4 does not support that. If your in one of the few 1700 frequency att markets it will work.
[Nexus 4 Q&A, Help & Troubleshooting] amandacochran:
After reading almost 19 pages of this old post, I am still having some issues. I have used AT&T in store and online chat. I switched from the GS3 and used the same SIM. I am not on LTE. That being said, when I went to activate the N4, they couldnt get data at all. The guy in the AT&T store called his tech support and no help. The only thing we didn't do in store was call google. I came home and found this thread. I have APN set to phone following this thread and now I can recieve data. However, it is extremely slow. I'm talking 15 minutes to install an app. I can't run a speedtest either to get more specific. The GPS part for the speedtest isn't even working and then it tells me network communication problems. I tried to chat online with AT&T and see if there was anything else they could do. THe lady told me that it wasn't their phone, to call LG. I closed the window.

Speedtest just went through, however the GPS has it as VA and I live in Ohio. Download was 49kbps and upload 41kbps.

Is there any info that you can provide or does everything sound right?
[Nexus 4 Q&A, Help & Troubleshooting] DKdarkknight:
Nexus 4 AT&T data

works great, much appreciated to everyone here. Cheers
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
I tried calling AT&T and asking them to switch me from my data unlimited for smartphone personal to a 4g unlimited plan and they said they cannot upgrade me to a 4g plan without losing my unlimited data. Can you tell me if you know for sure this should not affect my unlimited data or if I am doing something wrong. I gave them the imei of my girlfriends galaxy s4 because from calls the previous days with my nexus 4 imei they said it wasnt supported so there was nothing they could do.
[Nexus 4 Q&A, Help & Troubleshooting] defnow:
For them to tell say that you will lose your unlimited data is BS. Grab/borrow the imei from a LTE device and tell them to update you data to the proper plan..."Smartphone Unlimited LTE". I've done this MANY times. Don't believe the words from one rep. Keep trying until someones does it. Your unlimited plan is yours forever.
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
Thank you! I chatted in with at&t after borrowing the girlfiends imei and got it to work. This wont affect her service in any way will it?
[Nexus 4 Q&A, Help & Troubleshooting] defnow:
No, her service will be just fine.
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
Thanks to the OP for the info and defnow for your help!
[Nexus 4 Q&A, Help & Troubleshooting] jphilippon:
The APN in the OP doesn't work at all for data for me. ATT in southern California, so service isn't an issue. I've already changed my plan to HSPA+ any ideas? I've tried variations of pta and phone but they NEVER get data.. What am I doing? I restart every time I try a new one. I've been using the default wap.cingular since it's the only one that works...

I'll head into an AT&T store tomorrow morning to see if the phone rep changed my info correctly. Sad how incompetent they are. It took me 45 minutes to get someone who knew what an APN was, even then they told me to leave every field blank.

Exclipse any suggestions? OP doesn't work, only one I've gotten data on is the wap.cingular.

sent from my Mako
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
Try adding admin to APN type and rebooting the phone. If that doesn't work, try the APN settings I posted in post 157. They are the original HSPA+ APNs my Inspire used and they are working good on my N4.
[Nexus 4 Q&A, Help & Troubleshooting] jphilippon:
First option didn't work. ATT checked and my plans fine. Phone and pta APN type never connect to data. Trying post 157 didn't work either.

SO FRUSTRATING. I KNOW my area can get fast speeds. Borderline OC/LA county, CA.

In phone status it shows HSPA+:15 when on wap.cingular but the speed is 6-8mbps down. Guess I'll take what I can get. Still would love ideas or advice.

sent from my Mako
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
Must be the network in your area then. Which data plan do they have you on? With my setup, I typically get 6-8mbs with peaks up to 10. That is on par with what I got on my Inspire. I am currently on a plan that says smartphone personal.
[Nexus 4 Q&A, Help & Troubleshooting] jphilippon:
As I've stated before I'm in Orange County California. Obviously a prime market for LTE and the like. I got 25+mbps on LTE (obviously not related but for reference), and I suspect I wouldn't be lacking correct service here. I did experience higher speeds just a mile south away from the hills (wap.cingular) but still NO data on the phone or pta APN types. Reboot every time obviously and I've also tried 4 radios.
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
I caught your location. I asked which data plan they have you on. You won't get LTE with AT&T unless you are in one of the very few markets that runs on the same band as the phone and you have the hack enabled, then you would need to be near the towers. Just to eliminate something simple, go into settings, more..., mobile networks, and make sure you don't have use only 2G networks enabled. Normally, I would say that you don't have hspa+ in your area, but I know for a fact that the two apn setup I use is backwards compatible to 2G.
[Nexus 4 Q&A, Help & Troubleshooting] jphilippon:
I am getting HSPA+:15 on the wap.cingular APN.

I never meant to convey that I wanted LTE, just a better APN for HSPA.

sent from my Mako
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
Your best option would be to find someone who is using a hspa+ phone in your area and copy the apn(s) from that phone. If that doesn't work, then you know it is not an apn issue.
[Nexus 4 Q&A, Help & Troubleshooting] Anthonok:
so i went in to ATT today after having my N4 for a few days. I went from a Note 2 and had lte obviously. Well I went to ATT because i noticed my phone data was slow all of a sudden. Gave them the IMEI thinking maybe when they realized i didn't have the note anymore it changed something and i wanted to be on the proper thing. They put me on "Mobile Share for Smartphone without Visual Voicemail" (yes i have a shared plan because i have 2 lines and it was like $10 more for shared 10gb than 2 lines with a smaller amount of data). I just wanted to make sure that the "Mobile Share for Smartphone without Visual Voicemail" is capable of proper HSPA+, in the store they claim it to but "4G' but i hate calling it that. My speeds still suck, at home i'm only getting under 2mb down usually under 1mb down. Wont be able to test out and about until later tonight. I had great LTE coverage at home so you'd think this should not suck so bad. Also i live literally right down the road from my ATT store so didn't bother to test there.

Edit: 6 down 3 up after getting out of the house
[Nexus 4 Q&A, Help & Troubleshooting] RTNDO128:
So this won't work for AT&T's GoPhone prepaid plan? I just got a new microSIM from the AT&T store today and I'll be switching to the GoPhone once my contract with Verizon is up on July 5th.
[Nexus 4 Q&A, Help & Troubleshooting] Razgriz:
It will. I followed the OP's instructions yesterday and was able to get the LTE provisioned on the new plan. Trouble is though that contrary to internet reports, there is now widespread AWS LTE here in OKC.
[Nexus 4 Q&A, Help & Troubleshooting] RTNDO128:
I thought that GoPhone was universal in terms of data type. You had to do something special to activate LTE on the plan?
[Nexus 4 Q&A, Help & Troubleshooting] nick314:
You would probably have to give them an IMEI for a one of their LTE capable phones when activating. Also, the PTA apn will not work with gophone period.
[Nexus 4 Q&A, Help & Troubleshooting] RTNDO128:
What is the PTA apn?
[Nexus 4 Q&A, Help & Troubleshooting] antipunk:
Thank you so much for this. Worked great..getting over 7 down now with the lte settings.