yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] pvman:
My settings are just as your OP, but I ALWAYS have grey bars when on AT&T network. They only turn blue when I'm on a WiFi connection.

Incidentally, I never called AT&T, but I did have a 300 MB plan for my Treo. Would that stop me from accessing Google's services? Also, SpeedTest shows 11 Mbps download with current settings. Pretty respectable.
[Nexus 4 Q&A, Help & Troubleshooting] keebinz:
I have the Nexus 4 and tried the phone apn settings and pta apn settings and neither seem to work. When i am off of wifi my bars are grey and there is no data (even with mobile data turned on). I called ATT before I changed the APN settings to make sure I was on the correct data plan and they told me I was on HSPA+ data plan. Not sure what else to do, other than go to the store and see if I am in fact on the right data plan?

If anyone can help that would be appreciated, thanks.
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
I had similar issues after having at&t set me up with a 4g plan by giving them my girlfriends imei to check that it was indeed 4g capable on their end. After changing the APN settings I lost mobile data so I logged into myatt.com to see what plan they had me on. I found that I was still on a regular smartphone plan and not a 4g so when I called them again I asked why it hadn't changed and they said because I hadn't actually REGISTERED a 4g device, and that it was still showing my nexus 4 which was unsupported. So this time I chatted in on their website instead of calling and gave them the imei of my girlfriends galaxy s4 again and they took care of it. So try logging into your at&t account to make sure it is not a regular smartphone plan they have you on. I can't say this was the right way to do it and I had to lie to them but no one I talked to on the phone had ever heard of the n4 and thought I had no clue what I was talking about.
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
The pta apn is for lte. The phone apn is the one you should be using if you don't have an lte plan. Did you try the two apn setup I posted in post 157? They were used with the hspa+ phones AT&T first had. I copied them from my HTC Inspire.
[Nexus 4 Q&A, Help & Troubleshooting] keebinz:
Just tried this, still the same issue which is no data on these APN's. I appreciate the help though
[Nexus 4 Q&A, Help & Troubleshooting] EvoXOhio:
I tried the phone APN, and it worked fine except for one issue. Whenever I tried to stream Google Music, it would fail to stream. I'd have to hit stop and then play, and then it would work. Happened almost every time. Switched back to stock APN and the issue went away. Tried phone APN again and the issue returned.
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
Have you tried logging in on the web at att.com then clicking on the myat&t tab then below it the wireless tab? Once there look for "your name" details and it will tell you what plan you have. Let us know what it says
[Nexus 4 Q&A, Help & Troubleshooting] pvman:
Well, I tried the settings from post 157, rebooted, but the results were pretty much the same, no Google services but Internet works (grey cellular bars when WiFi is inactive). I didn't do speed test. I checked my account on AT&T's web site. I have the "DataPlus 300MB for Smartphone" plan.

Any other ideas?
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
From what I have been reading, having internet with no Google services could mean certain ports are blocked. I don't see where AT&T would do this. Have you installed any kind of security that might be blocking ports on mobile data?
[Nexus 4 Q&A, Help & Troubleshooting] keebinz:
So I logged into MyATT and it read DataPro 2 GB for Smartphone for my device. When I called ATT earlier they mentioned I am on the right plan. I decided to chat with ATT tech support and told them about this issue. He understood that I have a Nexus 4 and tried to bypass adding a 4G data plan to my account but the system would not let him. He mentioned that the only way you could add a 4G data plan for this phone would be to provide a IMEI number from a 4G phone so they can update the data plan. I asked him to hold for a second and I retrieved my friends iphone5 IMEI number and sent it. He asked me to reboot the phone and that after doing so I will have the 4G data plan on my phone.

After doing this my signal was grey for a moment but it all came back to blue and read an H above the bars. I went ahead and changed the APN settings of my phone to the OP and it all seems to be working fine now with data running off wifi. Speedtest app now works and I am looking at about 2mbs DL and .476mb Upload. Hopefully I will see better DL speeds and better MMS from now. Hope this helps, thanks again.
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
Glad things seem to be working for you! When you say "it all seems to be working fine now with data running off WiFi" does that mean you were connected to WiFi? These settings and speeds you receive from them should be from your mobile data not from WiFi. Just wanting to understand and make sure you're all good to go
[Nexus 4 Q&A, Help & Troubleshooting] keebinz:
Sorry for the confusion, what I meant by that was I had WiFi turned off and I was only using my mobile data. Thanks again
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
You're welcome and glad to hear it
[Nexus 4 Q&A, Help & Troubleshooting] semcosweeper:
Someone correct me if I'm wrong but the fact that your data plan say for smartphone and not for 4g smartphone means that you are not on the correct data plan for these APN settings to work. Look at what keebinz said two posts down from yours. His plan was datapro which is the same type of plan as you only with more data. Try what others and I have said about chatting in and giving them an imei number from any 4g or lte phone, perhaps from a friends phone. Dont worry it wont effect their service at all. It took me a full day of calls and chats with at&t to work around them not supporting the n4 officially on their network
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
I have a grandfathered unlimited plan. It used to be the named 4G plan, but when the rep added my N4, it switched it to the smartphone personal one. I have not had any data issues with that plan and average around 6-8mbps down and 1mbps up. I'm also using the same apns as my previous device. I doubt the title of the data plan makes a difference, especially when you consider the new shared plans where multiple type devices are on the same data plan. It is possible that when switching plan names, they may have reset something.
[Nexus 4 Q&A, Help & Troubleshooting] pvman:
Okay, but just to be clear, I can do data. My internet access is about 11 Mps. Only the Google services are not working. I was wondering if AT&T is blocking that traffic because they didn't know I now have an Android phone.

I will call them and initiate the conversations. I hope they don't switch me to a more expensive plan, as I really don't need more bandwidth or capacity, right now. I mean, I've read about persons using a standard MEdia Net account (at 3-4 Mpbs) without issue, so . . . .
[Nexus 4 Q&A, Help & Troubleshooting] trido:
LG E960. Tell them to update your data plan to HSPA+.

I talked to tech support at ATT for 45 minutes

here is the issue Yes when I gave her my IMEI number systems shows E960 HOWEVER the system NOW will not allow this LG model be put on a Smart phone 4g plan and it MUST be to use HSPA+.

I asked about using another 4g IMEI she said SHE new reps in the past have done this but they are not suppose to?

She was kind enought to ask me did I have a 4g phones IMEI I said not only Iphone.

She was nice but she cant help me on this matter I am stuck with 3g smart phone datat plane and it cant be changed.

Jeff
[Nexus 4 Q&A, Help & Troubleshooting] dougeeebear:
The APN settings in the original post work great on my 3G Chinese Android Note knockoff (clone), with the new $60 Unlimited T/T+2GB Data GoPhone plan.

Thank you very much for sharing it.
[Nexus 4 Q&A, Help & Troubleshooting] jirafabo:
I'm a little confused about how this works. The phone uses two different APN settings at once, even though only one of them is selected?

Tried these settings. Decent speeds, no MMS. Same as the other APNs I've tried.
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
The phone apn is used for data and the MMS one is used just for that. I pulled those apns from my HTC Inspire, which is one of the first hspa+, non LTE, devices AT&T had. It really sounds like you don't have MMS provisioned on your account. I had this problem with AT&T once before. When I called them, they reset the provisioning on the line and sent me a test MMS from the system. After that, all was fine.
[Nexus 4 Q&A, Help & Troubleshooting] jirafabo:
Thanks for the reply. Well here's the weird problem. When I use the original wap.cingular APNs i get mms no problem, but my speeds are so slow apps wont even open, they time out. So then I try other APNs which work for getting better, HSPA+ speeds, but then MMS doesn't work.

I just grabbed an IMEI from a GS4 at at&t and had them reprovision the IMEI, then I tried the OPs APNs. right back in the same boat. No MMS. Now I'm gonna try yours one more time.

Yep, tried yours. Good speeds, no MMS. :( called them back. she said she updated/refreshed and for me to reboot the phone. When it booted back up, i got a flood of like 5 mms (iphone group messages) and then after that i couldn't send any mms, pics or group messages.
[Nexus 4 Q&A, Help & Troubleshooting] pvman:
Blue bars, at last!

So, I did a factory reset on the phone. Reloaded all my apps and reconfigured everything. Now I have blu bars (Yea!!). Everything is working well with the default APN. I am going to configure with the OP to see if I can get better speed AND stay connected to Google services.

BTW, I still haven' contacted AT&T cusr. serv.
[Nexus 4 Q&A, Help & Troubleshooting] jirafabo:
How do you know if the two apn system is working? When I keep the original super slow wap.cingular apn my mms works, when i add a faster apn only for data and leave the original one with mms settings only, it doesnt work.
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
Huh? I know it works when I can browse the internet with good speed and I receive MMS. The two apns I posted are to be used together. You are not doing that. Any apn needs to be exact. Even a space that doesn't belong could make it not work.

---------- Post added at 07:40 PM ---------- Previous post was at 07:34 PM ----------

I would find a different phone to try the sim card in to see if you can receive an MMS with that phone. If you can, then you know it is your phone and should consider a factory reset. If you can't, then it falls back on the network, although the sim card had not been ruled out.
[Nexus 4 Q&A, Help & Troubleshooting] jirafabo:
Yeah, I definitely tried your APNs exactly as you had them, as well as multiple others. Each time I rebooted before testing as well. I even tried with 3 different IMEI's, my Nexus 4, one from a SGS4, and one from an iPhone 4S. So you think it could be a SIM problem? Maybe I'll go see if they'll give me a new SIM. Also, I tried a Factory reset once already too.

Also, the immediate flood of MMS when I reboot my phone and then nothing after that is weird.

This is such a pain in the a$$! Really appreciate your help.
[Nexus 4 Q&A, Help & Troubleshooting] keebinz:
Everything seems to work fine with the OP APN settings on my phone except for MMS. Ive had an issue with it from when I first got the phone, and it does work slightly better with new APN settings, however it still doesn't work 100%. I will see MMS messages whether its a group chat or a picture just stuck in "sending..." (i am using stock sms app). Pictures and group chats that I receive are also delayed. Ive noticed that if i try sending an MMS and it gets stuck in "sending..." and if i send another MMS then majority of time it starts to work again. Eventually I will get to the point where another MMS will be stuck. Does anyone else have this sort of problem? Is this a APN thing or is this just an android issue?
[Nexus 4 Q&A, Help & Troubleshooting] kzoodroid:
I have the same problem and it just started recently. within the last couple weeks, but also happened a couple months ago too and cleared itself up. Maybe a network issue and not a phone issue. MMS keep getting stuck sending and take up to 20 minutes to send, it's as if I'm on the Edge Network but I'm not, I'm on HSPA+15. I have 3 different APN's now for AT&T and the latest is the one with phone as the APN as in the OP, it works somewhat but sending still takes about 2 minutes.
[Nexus 4 Q&A, Help & Troubleshooting] RTNDO128:
I'm on AT&T's GoPhone and have no issues sending MMS. I have the same APN settings in the OP, it's what my phone selected when I activated it. The only thing I changed was adding "hipri" to the APN type.
[Nexus 4 Q&A, Help & Troubleshooting] kzoodroid:
I just checked and I have hipri in mine too but I don't remember adding that as I went straight off the OP when I made it on the 4th. I must not have used the OP then maybe another post deeper into the thread. Six days is along time ago to remember things.
[Nexus 4 Q&A, Help & Troubleshooting] keebinz:
Once I receive an MMS or one finally sends, I get a flood of MMS whether pictures or group chats. Some pictures i receive were sent by sender hours before I received it. When I first set up the OP settings it worked fine, but its slowly starting to get worse and worse. Really have no idea what else to do
[Nexus 4 Q&A, Help & Troubleshooting] Savant:
I was on hold with att for over an hour for them to tell me my device is incompatible so, does anyone know how to get your nexus on 4glte plan?
[Nexus 4 Q&A, Help & Troubleshooting] New Optimus:
From the first post
[Nexus 4 Q&A, Help & Troubleshooting] Savant:
Thanks, got that for the obvious information.
[Nexus 4 Q&A, Help & Troubleshooting] New Optimus:
So you got the IMEI from an ATT branded S3 or S4? well there are others, and tell the customer service rep your using that S3/S4?
[Nexus 4 Q&A, Help & Troubleshooting] Savant:
Yup apparently now it just got fixed
[Nexus 4 Q&A, Help & Troubleshooting] CrisB02:
Thanks bro this helped my connectivity issues I was having. i can youtube once again....woot woot!!!!!!!!!
[Nexus 4 Q&A, Help & Troubleshooting] klamse:
If I have an LTE unlimited data plan on my SIM card, will I still have to call AT&T?

Or can I just put in the APN and have it work properly?
[Nexus 4 Q&A, Help & Troubleshooting] tdiddi:
Hey all, I'll be getting a N4 soon. Currently using iPhone 5 w/ unlimited data plan. Been reading the threads and correct me if I'm wrong. In order to switch over to N4 from iPhone 5 all I need to get is a new activated microSIM? Do I need to change the data plan to something else or keeping the same one is OK? Total noob here. TIA..
[Nexus 4 Q&A, Help & Troubleshooting] archie53:
I had a One X, and just popped my SIM in, set the apn and was good to go.
[Nexus 4 Q&A, Help & Troubleshooting] mcochran:
I came from an iPhone 5 and when I got my N4 I just went to the store and told them I needed a micro sim. He gave me one and it worked. My AT&T account still says I have the iPhone 5 but I have no problems with it.
[Nexus 4 Q&A, Help & Troubleshooting] mcochran:
For some reason every time I put pta in I get voice but no data. I even call AT&T had them to switch my iPhone 5 plan to a regular LTE plan and gave them my IMEI number. I've tried both .33 and .27 hybrid radios.
[Nexus 4 Q&A, Help & Troubleshooting] dinosaur1:
I used 3.6 gigs of data and I am only getting 300kbps, did at&t throttle my data?
[Nexus 4 Q&A, Help & Troubleshooting] mauidoug:
I've experienced the same problem with ATT

So far I haven't been able to get a proper IMEI number for my Nexus 4. Mine says "0". The last ATT rep wouldn't change the IMEI on my phone, but she did something that helped. I think she changed the IMEI Software to 04, but I'm not sure what she did. It's definitely working much better.
[Nexus 4 Q&A, Help & Troubleshooting] Forgotten Path:
Thanks to Exlipse for the OP and all the advice!

I recently had a conversation with the online chat support, and wanted to share what I learned. It seems that AT&T's computer systems automatically choose the plan for the device based on what is in their IMEI database, and can't be overridden. It may be an excuse, but it seems to be sincere and wouldn't surprise me.

I guess I'll be getting back with them and switching to a "new device" that will be a spoof IMEI. There won't be any issues with this, will there? I noticed that before having April set up my daughter's phone I couldn't get data working. Or is that simply because the SIM was not listed as a device that required data? I hate to go through the trouble of retrieving some IMEIs only to have to switch it back if something goes wrong.
[Nexus 4 Q&A, Help & Troubleshooting] hollandismine:
First timer getting frustrated.

I've been trying to solve a mystery in my town for a while. Done a little digging. Everything points to me being able to get HSPA or 3G coverage in my town according to AT&T. Well, I only get EDGE and that makes me mad. First issue I had was wrong data plan. Now I'm on the DataPro 3GB for Smartphones 4G. Thought that would fix it, no. Then I had this loverly chat with Renee:

Renee Meredith: Hello Bud, I understand you are not able to receive 3G.

Bud: or HSPA even though I'm located in a covered area. Either your tower is broken or you need to take an eraser to a chunk of your map

Renee Meredith: I am very sorry. Let me take a look into this.

Bud: I seem to be the only person taking an actual interest in this issue

Renee Meredith: What device do you have?

Bud: LG E960 (Nexus 4)

Renee Meredith: Is this a AT&T device?

Bud: No, Google. It's your sim and my phone is compatible with your network

Renee Meredith: Where did you purchase this device?

Bud: Directly from Google. Walked into an AT&T store, they gave me oohs and ahhs over it's awesomeness, got my sim and was on my merry way

Renee Meredith: Since the device is not an AT&T we are not able to guarantee that all the data services in the area will work on the device.

Bud: Okay, not the issue. My phone would say "Oh I see the HSPA network, but I'm not going to connect to it." if it had that problem. No, when I go to a city, I get the full data (HSPA). The issue: Is my phone currently in an area serviced by HSPA or 3G bands (the darker orange shades on your map). It's a location based question.

Renee Meredith: In certain areas it will work based off of the network in that area. It will not work on all.

Bud: But my phone covers every network band you got. Hence why I got it. MY INCREDIBLY OLD LG FLIP PHONE GOT 3G OUT HERE! And you

Bud: 're saying my modern smart phone isn't compatible?

Renee Meredith: It is not compatible since it is not a phone full loaded with AT&T compatibility.

Bud: Okay, let's "go" with that. How does a phone be fully loaded?

Renee Meredith: When we receive devices we put all of our software and compatibility in the device.

Bud: And what's the compatibility part?

Renee Meredith: Compatibility with our network everywhere.

Bud: What does that mean? Band compatibility? IMEI database? APNs? What?

Renee Meredith: APNS.

Renee Meredith: I am very sorry for all the trouble.

Bud: Then what is the DEFINITIVE APN for AT&T wireless LTE plans?

Renee Meredith: It does depend on the location you are at, Bud.

Your AT&T representative has closed the chat session.

Okay, I was a little pissy but I need to get to the bottom of this. Is she right in saying that the Nexus 4 isn't compatible with their network everywhere? I've tried changing APNs to ones on this forum post but I still just get EDGE connectivity. What's the deal?
[Nexus 4 Q&A, Help & Troubleshooting] Savant:
I don't have that problem and I'm in a rural part of Michigan.
[Nexus 4 Q&A, Help & Troubleshooting] hollandismine:
Does that mean in your rural area, you get 3G/HSPA coverage as indicated on AT&It's map?
[Nexus 4 Q&A, Help & Troubleshooting] kzoodroid:
AT&T's coverage maps are way off. When I first got the Nexus 4 last year according to AT&T's map I was supposed to get 3G coverage on my entire commute to work as well as in the city I work in. However I was only able to connect to their EDGE network. They have an AT&T store here where I work so I went in about March of this year and asked them about it and they said yes you'll only get EDGE here even though the map clearly shows us in a 3G coverage area. They said 4G was coming soon and AT&T just updated the towers for HSPA+ about a month ago and now I get that so I'm happy but suffered through 8 months of EDGE.
[Nexus 4 Q&A, Help & Troubleshooting] Savant:
Yes I do. I get h and h+ .
[Nexus 4 Q&A, Help & Troubleshooting] hollandismine:
Update: I drove to Duluth,MN to check on this mystery. Apparently, the tower in my area is scheduled to be added to the 4g in like 3 days. So I guess I was right about the map being completely wrong.
[Nexus 4 Q&A, Help & Troubleshooting] stonyman187:
These are from AT&T

So I called after my HOX died and gave them my Nexus 4 IMEI and these are the settings I was given.

Name: ATT MMS

APN: wap.cingular

Proxy: wireless.cingular.com

Port: 80

MMSC: http: //mmsc.cingular.com/ (no space after :)

MMS Proxy: wireless.cingular.com

MMS Port: 80

MCC: 310

MNC: 410

APN Type: mms,supl

APN Protocol: ipv4

Name: ATT Phone

APN: phone

MCC: 310

MNC: 410

APN Type: default,internet

APN Protocol: ipv4

I only have these 2 APNs listed and speeds are much improved and I can actually receive MMS messages that aren't a video either.
[Nexus 4 Q&A, Help & Troubleshooting] jirafabo:
Just quoting so I can find easier later. These are the two that worked for me before. Big thing I don't understand is how some APNs will work fine for a few days or weeks then just stop working.
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
Basically the same apns I posted in post 157. These apns have always worked good for me with hspa+ and MMS.
[Nexus 4 Q&A, Help & Troubleshooting] jirafabo:
Just so I get this straight... you're saying the two quotes above are the same? because they're not, at all. Also, neither are working for me.
[Nexus 4 Q&A, Help & Troubleshooting] stonyman187:
I had to only have these 2 listed and I set the phone obviously as the main apn. When I was on the line they mentioned there were a lot listed so it may be best to jump on chat with them and see what they give you.
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
No, what I'm saying is that they are 'basically" the same two apn setup that I use, except I have admin,hipri in my "Phone" apn. Also, for MMS, I believe one would need to input the user name and password that I posted. The apns can be named whatever you want to name them. Those apns came stock on my Inspire and I copied them over to my N4. They have always worked perfectly for me. Not sure why they would not work for others, but it could be market/location related.
[Nexus 4 Q&A, Help & Troubleshooting] pvman:
BOTH?

So what you are saying is that we need to setup BOTH of those profiles to get a "complete" configuration?

So, are they both active even if the radio button is not chosen?
[Nexus 4 Q&A, Help & Troubleshooting] fernandezhjr:
Yes, that is correct. And as the other poster stated, you set the "Phone" one as default. It handles all the data with the exception of MMS and supl. MMS is routed differently, hence the "Cingular" apn, and I would not skip inputting the username and password. I know for a fact that MMS does take that route vs the phone apn because when I first input my apns I inverted two letters on the MMS one and MMS didn't work. Once I found my error and corrected it, boom, MMS started working. When it comes to entering the apns, they have to be entered "precisely" correct. Even the part where I mention not putting in spaces under apn type could prevent it from working.
[Nexus 4 Q&A, Help & Troubleshooting] pvman:
Good to know. One last question: The "MMS Protocol" entry does not apply to the Nexus 4, correct? It is not on my form.