[Galaxy Note II Q&A, Help & Troubleshooting] MEPEH:
It's been 7 days since i'm trying to get support for my issue from Customer Service

It's been 7 days since i'm trying to get support for my issue from Customer Service. US customer service refused support since my phone is an international version. I purchased the phone in UK so i had to contact Customer Service there.

I feel very frustrated and want to give everyone an update of how this process is taken care of.

Please Note - I haven't had my phone for about 7 days already and i've exchanged about 22 emails with all the support teams.

Here's my last communication i sent them today

----------------------------------------------

I have an issue with a Galaxy Note 2 and it doesn't boot past the welcome screen.

You told me to contact Service Center to get instructions on how to send it back.

From your email:

Please mark on the package ‘REPAIR AND RETURN OVERSEAS’ Due to the extended shipping times involved in this process, please allow up to 28 days for your service to be completed before contacting the service centre for an update.

INTERCITY TELECOM LTD

101-114 Holloway Head

Birmingham B1 1QP

--------------------------------------------------------------------------------

I'm going back and forth with them and i haven't found a solution yet. They refuse to offer instructions how to send the item for repair

This is the last email i received from service center. They told me that the information you provided me is wrong and i can't get support.

I paid 800$ for a galaxy note 2 in UK and i'm overseas. It's been almost a week since i'm trying to find a solution to this issue and it amazes me that the information i get from the UK service center and UK customer support is contradicting.

---------------------------------

Hi,

Unfortunately our building won’t accept phones from out of the UK.

Kind Regards

Samsung Repair Centre

101-114 ¦ Holloway Head ¦ Birmingham ¦ B1 1QP

Tel: 01216437373

------------------------------------------------------------------------------

When i told them that UK Customer Service instructed me to send it to you, they said:

Hi,

Again we can only apologise that the information given to you is incorrect as a company we do not accept parcels from outside the EU.– please contact Samsung

Samsung Repair Centre

101-114 ¦ Holloway Head ¦ Birmingham ¦ B1 1QP

---------------------------------------------------------------------------------------------

First they said they don't accept packages from outside of UK, then they tell me they don't accept packages from outside of EU.

I call US customer service daily, hoping they would make an exception and take care of the issue and they are surprised by the lack of support i'm getting from UK.

Can you please provide me with a solution for this issue ?

I can't call you since we are in different time zones. And i feel very frustrated that i don't have a phone for this long. Not only the personal information i have on the phone might be lost, but i can't communicate with my family without a phone.

--------------------------------------------------

It just feels like i'm talking to USPS and note Samsung. Only USPS offers the lowest level of support, but looks like samsung is competing with them