[Asus  Eee Pad Transformer Prime] Alsybub:
I truly feel for you. I have also had a bad experience. Mine was replaced three times when I first purchased in January 2012. I thought I had finally obtained one that was faultless but after a few months the connector basically fell apart through no fault of my own. I treat it like a new born baby. I even discovered that many people had the same issue and had it repaired under warranty. I RMAd it and the told me it was my fault and I had to pay £150. Anyway, after numerous phone calls and emails they agreed to repair. That took two months!

I actually wrote a long letter of complaint about the quality of the product and that it seemed the design and quality of components were not fit for purpose. I also pointed out all of the reported and inherent problems that others have experienced along with articles and forum threads as proof. My aim was to attempt to have them replace it with an infinity, which clearly has all of the prime issues resolved and clearly points to ASUS knowing the Prime had the faults I had highlighted.

Their response was that as a manufacturer under EU law they have no responsibility to replace a product an end user deems to be unfit for purpose and that they simply supply resellers with a product and therefore the end user is technically not their customer. Their responsibility is to simply repair a device with manufacturer faults for a minimum of a year in the UK.

So, reading between the lines they were saying that although I was right in what I was saying they weren't going to do anything about it because they aren't obligated to do so. Ethics doesn't come in to it.

Since then I received my Prime back from RMA and discovered it had grit under the glass and so back it went. On receiving it back again they had replaced the LCD and digitizer but this time they had bent the body, dented the seal around the glass with opening tools and the screen was actually popping out of the frame because of the damage to the body. So, I have been sending emails to them for six weeks to try to get it sorted out and finally they sent me another RMA pickup wistron and collected it yesterday. They didn't comment on my problem or apologise. Nothing.

The reason I'm going in to such detail here is to show what kind of customer service they operate. They refused to replace my Prime with an Infinity yet, I estimate, that they could probably have given me two for the money they have so far spent flogging the dead horse that is my TF201.

£45 each way on shipping times six.

£250 for a new screen.

They replaced the WiFi and gps boards.

The charge port.

Now the back casing and probably another screen due to the damage they made to the new one.

We're already up to about £900 and that doesn't include the time their staff have spent on the phone to me, responding to my emails and their legal department penning letters to me.

If a company is so hell bent on not giving a customer what they want in order to convert dissatisfaction to satisfaction that they will happily spend obscene amounts of money to deny them that, then there is little hope for anyone.

Phew. Bit of a rant there but I mean very word.