[XPERIA X8 Q&A, Help & Troubleshooting] as002:
Three days ago the voice-guidance stopped working, after almost a year of flawless operation. I opened a ticket with the ALK support and posted the problem at their forum. They proposed the re-installation solution but did not work.

Below are the dialogues with the support team.

Any help would be greatly appreciated.

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user voice guide stopped working

As of yesterday the voice guide just says the first syllable and stops. The rest is running ok, just the voice. I changed voice, deactivated it, restarted the phone but nothing works."

support I would suggest reinstalling CoPilot by following these steps:

1) Uninstall CoPilot in SETTINGS > APPLICATIONS > COPILOT.

2) Delete the "com.alk.copilot" folder located on the storage card

3) Clear the cache in your device: go to SETTINGS > APPLICATIONS/MANAGE APPLICATIONS > select PLAY STORE APP > tap "Clear Cache" and "Clear Data"

4) Do a soft reset of your device (off/on)

5) Download CoPilot from Google Play (you will not be charged for this as long as you are logged into your Google Account)

6) Launch CoPilot and activate with your existing CoPilot ID and password

Please note as well that you will need to do a "Cloud Backup" (in MY COPILOT) before reinstalling in order to save your favourites and recent destinations.

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user I uninstalled the app according to instructions, but the problem remains.

In test mode it sounds fine, but in real guidance not. I can just hear the first syllable of the voice.

support The fact that you are just hearing the first syllable could be due to the fact that your device is low on memory. In that case I would suggest powering off your phone and turning it back on again. Clearing some memory could also help.

If you are still experiencing difficulties with voice guidance could you please indicate the following:

1) Have you correctly deleted the "com.alk.copilot" folder when reinstalling CoPilot?

2) Are you using a bluetooth receiver, external speakers or any external device with your phone?

3) Have you correctly downloaded a text-to-speech voice in SETTINGS > LANGUAGE AND VOICE?

4) Which voices have you tried using? CoPilot voices, Android voices?

Additionally could you indicate if you have done any recent changes to your phone recently? A ROM update perhaps?

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user 23/01/2013. Reinstalled app for third time. Unfortunately now it is not working neither in test mode. It just spells a "Ti" sound and stops.

Regarding the questions:

1.Additionally could you indicate if you have done any recent changes to your phone recently? A ROM update perhaps?

-Phone is running original android 2.1. Since Oct2012 the phone is rooted, for installing Mobilego and get rid off sony preintalled apps, facebook, some games etc. No weird software outside MARKET has never been installed.

Lately I bought a mobile internet subscription and have been using the Operamini and Copilot together and both apps crashed sometimes.

2.The fact that you are just hearing the first syllable could be due to the fact that your device is low on memory.

-Memory status : RAM 49free/176total, Internal 58free/212total, SD 886free/1800total

3. Have you correctly deleted the "com.alk.copilot" folder when reinstalling Copilot?

-Did this through File manager, I think correctly, select and delete.

4.Are you using a Bluetooth receiver, external speakers or any external device with your phone?

-I am using hands-free speaker, and it works fine with FM radio, tune-in, music player, YouTube, video player, skype etc.

5.Have you correctly downloaded a text-to-speech voice in SETTINGS > LANGUAGE AND VOICE?

-I think so. Like the first time one year ago. How could I do it wrong?

6.Which voices have you tried using? Copilot voices, Android voices?

-I tried default TTS voice and the downloadable also.

-just checked that the ANDROID text-to-speech feature is working

support expected....