yashsingh1/xdaforums huggingface dataset:
[Xperia Z General] amankapoor4:
My phone camera was faulty from day one, used to have a white hue while taking picture in dark with flash on. Took it to service center yesterday after 4 months of use, it was a pain to explain the service center guy the problem. He was stuck on doing things his way, really sad. Finally after a bit of persuasion he agreed to my point. But it did not end there. He wanted to do a software update first and then test it again, when clearly it was a hardware problem. He wasted my one hour and finally agreed to give me a replacement, but wait it was not over here also.

They have a policy that they want a printed bill, now i had a hand written bill from Univercell, had to call them to arrange for a printed bill scan it and send it to me. Took close to 1.5 hrs, since they were closing they told me ok they will try to find in there system and take my phone, i mean why the hell would you make your customer wait so long, when you could have done it long back.

Really disappointed by Sony and there after sale service, this could have been so easily done, but make life tough for your customers seems to be the motto of all the companies these day. 3 hrs wasted at a service centre :(
[Xperia Z General] dhirajmishra:
Dude consider urself lucky.....u got it in just 3 hours......i had to wait for almost 6 hours for the replacement & out of which 5hours were wasted for updating to the latest firmware........their internet connection was slow as hell.......:mad:

But in the end i got a healthy new Xperia Z......:laugh:
[Xperia Z General] ArchEnemy':
dafuq?

why the hell cant i update to 4.2.2?

still on .253 firmware.

guys any suggestions?
[Xperia Z General] amankapoor4:
They gave me a brand new set today itself, they called at 6 and i picked it at 6:15 :good: . Well for a replacement in less then 24 hrs, kudos to Sony. Just get the customer service act together as well and you will be awesome.
[Xperia Z General] jenson_i:
Same for me..

I tried with SUS and PC companion, both says my xperia z has latest software.. unfortunately i am still on .253.
[Xperia Z General] Aka91:
Uninstall voth of em..and reinstall the latest versions!

Sent from my C6603
[Xperia Z General] h4r5h:
^Lemme guess, you both own the C6603 (LTE) variant right? If that's the case then nope, we still haven't received the update.

And here's the bizarre part! I wrote an email to their Customer Care regarding the same, and this is the reply I got :

Yeah you read it right. According to them, this variant was never released in India. SMH! :eek:
[Xperia Z General] ImAnurag:
[ Required Urgently ]

Can some one please post JB 4.2.2 stock SemcPhone.apk, Phonebook.apk of Xperia Z C6602 urgently...I lost them...
[Xperia Z General] jenson_i:
Yes I am using C6603(LTE).. Thanks for the update friend .. It is embarrassing to hear such a statement from Sony customer care..
[Xperia Z General] ethan3686:
Ok there is no option to go to homescreen while recieving a call when i am not on line. How do you ignore a call without ending it and do your work from homescreen?
[Xperia Z General] Aka91:
i have the indian c6603!!

any clues when it will be updated?

infact i changed my cust no. and upgraded to .253.

i had a uk Z.

no updates for UK...none For INDIA.
[Xperia Z General] manojpahal:
Again change ur customization to another region and update burrahhh....
[Xperia Z General] Aka91:
Thanks!..but I am.sending in my device fr warranty claim!

Camera dead pixel issue :P

So m gonna stick to it!

Burrraaahhh!

:P

sent from my Xperia Z
[Xperia Z General] shubhamnad:
Had the same dead pixel issue.... Got a replacement xperia z yesterday.... :thumbup::)
[Xperia Z General] AndroidFreud:
So when you'll say sending in your old one for a replacement do you mean physically shipping it to some Sony service center or actually taking the piece in to the shop you bought it from and getting it replaced on the spot?

What do I need to take with me when I go there? Just the phone and bill or do they need everything that came with the box?

What do I do to make it happen as quick as possible cos this is the only phone I'm on.

Bought my piece in Bangalore and the shop I got it from is quite nearby so hope I just need to go there and no where else
[Xperia Z General] Aka91:
No man!

Find a xperia support centre nearby..carry your bill , handset, id proof!

sent from my Xperia Z
[Xperia Z General] AndroidFreud:
Thanks for the quick response. Did they give you a replacement on the spot or after some time?

And do they try to negotiate fixing it first or something?
[Xperia Z General] shubhamnad:
As for me i got it after 4 days... They took the phone n said they will replace it as they cannot open it.
[Xperia Z General] DeathlessOne:
Man, hope they were trying to open it for 4 days I guess! :p
[Xperia Z General] DeathlessOne:
Finally:

http://www.infibeam.com/Mobiles/son...01428-cat-z.html#variantId=P-mobi-89460061013
[Xperia Z General] Dpk1:
New update!

Guys, new update 10.3.1.A.0.244 is now available via sony update service :good:. Downloading it right now. I hope it fixes the 4.2.2 bugs mentioned here.
[Xperia Z General] amankapoor4:
i am updating too, any change logs?
[Xperia Z General] hapticc:
i had some heating issues i went service centre and they are getting my replacement unit within 7-14days. A day without the phone is so boring though getting a new phone is great.
[Xperia Z General] Dpk1:
I updated my new (4th) XZ (which I received yesterday as a replacement under warranty) to latest build 10.3.1.A.0.244 using SUS with complete wipe. I've been playing with it for about 3 hrs & everything seems fine to me for now except the incorrect battery percentage. No lags, the launcher is snappier & album app seems faster, camera launch also seems quicker than previous .423 build. No other issues so far.

Hopefully, sony might fix this annoying battery bug too in future updates :p!
[Xperia Z General] DeathlessOne:
An excellent read:

http://www.thinkdigit.com/Mobiles-PDAs/Samsung-may-have-cheated-to-get-good_16899.html
[Xperia Z General] happy.maulik:
Got Album and Walkman app updated through OTA.....

still album app lags...
[Xperia Z General] AndroidFreud:
I had updated earlier via SUS and it says my build number is 10.3.A.0.423 running 4.2.2 and the post above says the update is 10.3.1.A.0.244 - is this update newer than the one I'm running? The last three digits seem newer on mine but this other one starts as 10.3.1 ?

Tried updating through regular software update and all it gives me right now is an app update for the Album app?

Thanks for any help in advance! :)
[Xperia Z General] anshad666:
Am facing heating problem with new. 244 build otherwise it was nice... Battery need to be fixed...
[Xperia Z General] utsav911:
Can someone post the Build.prop of Xperia Z?
[Xperia Z General] hapticc:
Some carbon fibre love for Xperia Z
[Xperia Z General] AndroidFreud:
Anyone? :)
[Xperia Z General] shubhamnad:
From where and for how much you got it for...?.. I too want the white one buts its bit xpensive..
[Xperia Z General] hapticc:
Actually i bought 2sheets of 12"x12" from ebay just search carbon fibre on ebay and it was available at 216 rs with shipping. I useded scissors to cut myself. It looks sexy for 216 and you can make about 10times if you dont cut it nicely moreover its waterproof so goes well with XZ
[Xperia Z General] ethan3686:
Can someone post the FTF build of the new INDIA 244 firmware? cant find it on xda?
[Xperia Z General] karun11:
Does anybody have any stuck pixels? I have 2 lines of Stuck pixels at the bottom of the screen :(

Will turn it in for service on Monday. :(
[Xperia Z General] spypsy:
I have purchased xperia z from snapdeal, now my phone is showing unusual break while calling, i cnt hear the opp person.

its happns almost with every call. with headphones ders no problem at all.

any1 could suggest solution. since i purchased from snapdeal , can i still claim for replacement if this is a hardware issue ?

any1 who has experience same issue , plz guide me. the nearest serivce station is 120km from my place. i need to go fully prepared with one day leave from work ????
[Xperia Z General] bharat4ever:
Did you get it with warranty?

Also, was it a sealed piece?

One thing you can do yourself is, do a factory reset, and maybe upgrade to the latest version (244) if you aren't already, and then try.

If the earpiece isn't working still, and you have warranty, then it's a sure shot replacement scenario. But they will give you the replacement after 3-4 days only.
[Xperia Z General] Cookie Ninja:
Is 6603 available in india? I'm planning to shift to Airtel 4G service and checking if this phone is compatible with Indian 4G networks...

Dead Cookies leave mo trails...
[Xperia Z General] thalada:
Yes.
[Xperia Z General] bharat4ever:
Are you sure that 6603 is available firstly? And secondly, are you doubly sure that it's compatible with the 4G which Airtel offers? I highly doubt it.
[Xperia Z General] Cookie Ninja:
I thought so too... Others seem 2 b unaware, or do they know more/less?....

Dead Cookies leave mo trails...
[Xperia Z General] thalada:
Yup, i have one C6602 & C6603. I can not confirm, since i don't have 4G services available in my area.. But it should work on C6603.
[Xperia Z General] bharat4ever:
did you buy the 6603 from India? Can you give me a link to where you bought it please?

Also, the LTE on the 6603 is NOT compatible with Airtel's 4G. Please do not give out information which you are unsure of.
[Xperia Z General] hapticc:
no lte phone from usa is going to work in india moreover airtel 4g wont work as its data only wait for reliance jio with voice over lte
[Xperia Z General] DeathlessOne:
The LTE in C6603 works in frequencies which isn't being used in India for now. Airtel 4G definitely won't work here with a C6603 and you can't OFFICIALLY get C6603 here with Sony India warranty. So to be simple, no point in opting for a LTE based one right of now. If it were working with Airtel, Sony would have released the LTE one here!
[Xperia Z General] spypsy:
yeah it was a sealed box and i hav printed invoice as well, the ear piece works sometimes and sumtyms during calls it wont work at all.

if i use loud speaker den der's no problem at all.

my id , phone invoice and phone -- only 3 things required ??
[Xperia Z General] DeathlessOne:
Purchased on Snapdeal is covered by Manufacturer warranty, so you can claim with no hassles. By the way, except your phone, nothing is required as if they look up on your IMEI they will get all the details you want. So if you have a bill, you can take them if you wish. Did you try updating the firmware before zeroing in the area of defect first? First make sure what you've had is a hardware problem because those idiots at the Sony centre will try updating the firmware first. If you do so at your office and if it gets solved, no hassle for you to travel right? Follow these first:

1. A reboot (didn't solve, move to step 2)

2. A repair or update (no effect, step 3)

3. The same update/restore with erasing all your data including your internal 16 GB one.

4. Still didn't work, then you can go and throw the phone at their face. Many will be reluctant to offer you a replacement, then you will be having hard time fighting. Pray and all the best.!
[Xperia Z General] TechGuru_x10:
When did Airtel released 4g in SIM or for phone. They only have USB dongle as of now. If there is any latest development, I don't know.

Sent From XPERIA Z ::: Stock, Locked & Rooted ( SLR )
[Xperia Z General] AndroidFreud:
So, in follow up to my earlier question I've been checking regularly through software update if there was any OTA update available but it always said software is up to date and it only showed me an ota application update for Album first and Movies later.

Then this morning I thought I'd hook it up to the comp and see if there was anything and SUS says that there's an update and it starts downloading some file of approx 740 MB size!!!???

I had to rush in the morning so canceled it but does anyone know what this update is?? Was any update this large for you?

(Please see the quote below for the version I'm on)

Thanks for any replies!!
[Xperia Z General] DeathlessOne:
Exactly, this is a new update buddy! Latest than .423! Yes this update is of course 700MB! When the update isn't incremental and is of large size then you should (can) be updating it only via SUS. So please check for updates regularly using PCC than of OTA. This update fixes all the lags, but phone overheats a bit likewise in 4.1.2

Cheers!
[Xperia Z General] manojpahal:
Whats the hell here.Still no updates for c6603 cust.no.1275-1562...all over world getting update..but..we are still on 4.1.2..
[Xperia Z General] beingnyukeit:
Thats what xda is meant for :)
[Xperia Z General] hapticc:
i am selling my xperia for 26000 its new as i got it back today as a replacement for old one anyone interested can PM me no bargain. you will get 9months warranty too its just 3months old. but the unit got replaced due to vibration problem so you will get a brand new piece
[Xperia Z General] Rumman Shaikh:
Has anyone got the .244 ota update here in India??

If you feel that I've helped you in any way,,please hit the thanks button ;)
[Xperia Z General] karun11:
Does anybody in India have a Z with a Sharp display? The earlier set I had was with a JDC screen but after some issue, they replaced it but this device has a Sharp screen. The whites on this phone are yellowish. On my older phone, the white balance at default was good enough. But I need to know what measures, if any a Sharp screen Z owner has taken. What do I keep as white balance settings for a perfect white?
[Xperia Z General] msc3169:
I have a sharp panel as well and though i havent come across any jdc panels, it is slightly yellowish. I use Saturation 7.0 and Hue 210 to compensate.
[Xperia Z General] AndroidFreud:
Thanks for the reply man! I've just installed the update but still haven't noticed any difference really. Mainly, how's battery life and WiFi signal reception?? Any improvements here?

For those in India wondering where the hell is this update when the rest of the world got it, I never got any update via the phones software update function. Go online and google Sony Update Service, install it, choose your phone (I just picked the one that said "Xperia Z" only, no number variants - bought phone through Sony in Bangalore) and it showed me the update was available.

Quick point- it will say shut down phone and wait 30 seconds at least before next step.The first time I didn't wait and it said no update available and I have the latest software. Second time waited, and it said update available. Also make sure no other downloads are going on and the computer and usb connection is made in a stable place where you won't be disturbing the cable to the phone as it will take a while depending on your connection speed.
[Xperia Z General] Rumman Shaikh:
Finally .244 Ota update arrives

:D :D

If you feel that I've helped you in any way,,please hit the thanks button ;)
[Xperia Z General] nickandre21:
hey guys I have just given my phone for warranty due to a display flicker and camera dots. The guys at the service say its likely hardware but need to do the procedures of software update and check first. After which if it still is present then they should be giving me a new phone.

Just wanted to know for all those that got replacements was the phone in a brand new retail box or was it just a new handset provided?
[Xperia Z General] karun11:
Just a handset is provided, and it will probably not even be new. Just do check the overall condition of the device and then accept it.
[Xperia Z General] nickandre21:
ouch! lets see the service centre today told me i will be getting a new replacement. Lets hope its not refurbished. Within me i somehow seem to trust apple with refurbished products.
[Xperia Z General] karun11:
They just claim that it will be new. I got my handset replaced due to some dead pixel issue. They said they'll provide a new one. But the one I got as a replacement wasn't new. It came with no packaging etc whatsoever and I was just handed the phone with a receipt with the swapped imei number. I raised a hue and cry but they persisted. But the handset they provided was as good as new and I havnt faced any issues so far. So I guess you shouldn't worry. Just check the handset thoroughly before accepting it...especially for dead/stuck pixels.

Good luck. Let us know how it went.
[Xperia Z General] nickandre21:
Thanks I guess the important thing is that i get a phone without scratches and looks as good as new and functions well.

They told me they should get it within 3 days. There was a guy with dead pixel issues but since his liquid indicators were red they rejected any warranty. I think he purchased it last month.
[Xperia Z General] meyourchum:
I got a Brand New Xperia Z In A Sealed Pack as replacement

I purchased Xperia Z (C6602) on March and I had issues with dead pixels in my camera which i noticed in the month of may. Because of my busy schedule i could not visit the service centre and i was not too worried about the issue as the handset is under indian warranty.

Atlast after adjusting my duty shifts I went to the service centre and enquired about the issue and and they said they would replace the handset and it would take 7 days for them to replace it, so gave the phone to the service centre on 17/08/2013. Today i got a call from Sony Service saying that the handset is ready and it is a Brand New Fresh Replacement in a Sealed Box (Old Xperia Z (C6602) was Batch 13W08 and Replacement One i got is Xperia Z (C6602) Batch 13W18. It just took 3 working days to get a replacement, really fast.

NB: You can track the repair status (India) online at http://sonymobile.servicetrack.in/
[Xperia Z General] Ame123:
I havent got any deadpixel or camera issue but i want them so i can get a replacement as my microsd flap seal has gone off and sony isnt repairing it as it cannot be repaired :'( and i am leaving with unpremium phone :'( take care guys about ur flaps sony isnt going to do any favour
[Xperia Z General] nickandre21:
hey well my xperia z was a 13w08 as well. Was it a c6602 or c6603 that you were provided with? While they were filling up my work order i saw c6603 on their systems and i inquired if it available and they said yes.
[Xperia Z General] meyourchum:
I got a Brand New Xperia Z C6602 In A Sealed Pack as replacement

I got Xperia Z C6602. I enquired with the Sony Service Representative and according to him Sony India is importing only C6602 for distribution in India. And he told me that flashing the C6603 firmware into C6602 gives us nothing good as the difference between them are at the hardware level. My friend in Canada has a C6602 which he purchased from India, he flashed C6603 firmware into his C6602, but he could not use LTE where the carrier supported LTE.
[Xperia Z General] Cookie Ninja:
I took my Xperia Z (6602) to sony service for reporting a problem with the front camera (gives random image errors when holding tight with two fingers at the top, above the power button). The service guy was pressing the screen near the front cam AND THE SCREEN GLASS CRACKED! Needless to say, I got a free replacement (though they tried their best efforts to pin the blame on me & make me pay 19G for replacement). I'm now getting a 6603 as replacement, wonder if it'll work on Airtel 4G?

Dead cookies leave no trails...
[Xperia Z General] nickandre21:
this was the first time i needed to give my phone for a warranty claim to sony. Ive previously had many sony ericssons. Anyways I am an apple holic but somehow have my love for androids and sony. I think its fading now.

Its been a week now since i submitted the device they quoted me 3-4 days for the replacement, i called up today and they said 5-6 days it will take pcb part has not come, i once again tell them its a xperia z and he says he knows the replacement has not come call us after 5-6 days. I got mood of and asked him why so long? I need to go out of India just cause you guys say 7 days max i left it now what? No reply just we will call you or you call after 5-6 days. So i hung up and called xperia care. No luck there as well the customer care guy was Okay. He just told me it will take 1 week+.

If they had to say it will take more then 14 days maybe i would have give the phone when i am back

On the other hand when you compare apple their customer support is epic, they give you that feeling and assurance that your product will be fixed on time. You give the laptop if the service centre is busy they take 2 days to diagnose, and then they put the part on order. Your laptop is fixed in 4 days if it passes tests! Or your phone is replaced in a week.

Anyways I have no options but to wait if its not here in a week then I have to do my trip with an xperia arc s that now feels slow:crying:
[Xperia Z General] Ame123:
What is the prblm with ur phone?
[Xperia Z General] manojpahal:
Anyone in india receive4.2.# 244 for Xperia z c6603 i am on 4.1.2
[Xperia Z General] nickandre21:
well i had the so called camera dead pixel issue, plus the display back light would flicker as well as apps crashing, apps like phone call whatsapp gallery facebook. But it would only hang once it gets slightly warm.
[Xperia Z General] bharat4ever:
So you are giving it for repair under warranty? Afaik Sony don't do repairs for the Z. They replace the phone. Get the phone back from the service center, and give it to another center.
[Xperia Z General] DeathlessOne:
Mine went to the Service Center two days back. Phew! Awaiting a replacement anytime soon.
[Xperia Z General] nickandre21:
its under warranty the thing of this service center is they have one guy who handles xperia z, so whenever you call them up they say pcb needs to be replaced and when i question them if they know its an xperia z then they transfer me to the guy who says they placed a new replacement on order.

I wonder how come its taking them more then a week to get it, i doubt it would be low on stocks. The guy at xperia care says its in transit and will take about a week or more.:crying:

the service center i handed my phone to is about 8km away from my place and the next one is about 50-60km away with loads of traffic on that route.

---------- Post added at 08:57 AM ---------- Previous post was at 08:55 AM ----------

have they told you when they expect the replacement to be in?
[Xperia Z General] DeathlessOne:
Yup mate. They told me that it would be available in 3-8 days time. BTW I track my service request using the link posted above. It shows that my device is currently under repairs. When it's done, it'll inform you to come and collect the device. :)
[Xperia Z General] nickandre21:
yeap i have been checking the link since the day I handed over the phone. Even i was quoted the same time. Lets see now maybe tomorrow or next week. Fingers crossed. I miss that phone bad.
[Xperia Z General] DeathlessOne:
Ha ha, don't worry mate. It'll arrive soon. Mine had the prob of back glass opening up near the camera due to temperature and also a dead pixel in the screen. The service guy was more concerned and entitled me a replacement not for the bulge but for the single dead pixel. He consoled me by saying that the bulge was caused by me. Had a lil argument and it was funny too. These service reps never learn. And at the same time a man brought his Miro and said that after it was turned on, it stuck at the Sony logo and turns off automatically (boot-loop as we geeks know it). For that, the rep opened the back case, removed the battery and was putting his nail into the battery slot and also at the connecting pin and was scratching it. He thought it was a hardware problem. Oh my. Couldn't control my laughter there. Hope we guys should give them a lesson on XDA first. They never know a thing other than updating software through Emma and nothing else. Even for a software update, they charge a whopping 300 rupees :eek:

BTW, how can I know that the replacement device is a new one and not a refurbished or repaired one? I was informed by the rep that I'll be getting only the device and how can I be so sure that it's a stock one?