[Nexus 4 Accessories] dbrandSkins:
Awesome! I knew the drawingBots would come through :) Glad your son enjoyed it. He can even colour it in if he wants!

Sounds like this was shipped to you in error. If you ordered a coloured leather and a carbon, we should have sent you two coloured leathers and a carbon skin. We don't keep a lot of stock on the coloured leather, so it sounds like someone probably put the "message" in your package but forgot to cut the actual skin and put in there. Just respond to your Order Confirmation and let them know that we forgot to include the coloured leather. They'll get it shipped out to you on Monday for sure.

No developments on the upgraded shipping option yet. We're still trying to figure out if it's even worth it. The issue is that it fragments the entire shipping workflow that we have going. Because the cost is passed on to the customer directly (around $20), we make no extra money for the extra effort that needs to be put in. What I mean by extra effort is this: Currently, there's 3 types of stamps that we have. Depending on whether the order is Canadian, US, or Int'l, we put the appropriate stamp on the envelope and send it. Simple as that. US orders are a little extra effort, as we have to drive them across the border. Not a big deal though, as they all go at once. Adding this level of complexity with tracked orders means we have to separate orders coming from Turkey, India, Indonesia, Malaysia, and the Philippines (possibly a few more countries), then take them separately to the Post Office to get tracking numbers. Instead of running a macro every morning to send the Order Shipped confirmations, we would have to extract the specific orders which required tracking and manually email those customers with their appropriate tracking numbers. It's a lot of extra time and effort for zero extra return. We're figuring it out, but for now things are just going to stay the way they are. We don't want to entirely cut out a market, but again we don't want to continually disappoint and frustrate our customers from countries with less-than-stellar postal services.

Honestly, if it hasn't reached India by now, it's been lost or stolen by a postal worker. We wouldn't ask you to order another. We can send you another, but there's no guarantee that the same thing won't happen again. The longest we've seen an Indian customer wait before successful delivery was 6 weeks. It's been over 7 weeks since yours was sent. If you want to pay for tracking, respond back to your Order Confirmation email and let us know you'd like an invoice for a tracking number. If you want us to resend it for free, let me know. If you'd prefer a refund altogether, we can do that as well. Just let me know how you want to continue.

ANNOUNCEMENTS

1. Everyone check out the retail packaging we just got designed. The accents will represent the colour/style of the skin in the package. So for a red skin, all the accent areas will be red. full_res_photo / full_res_2. We're still playing around with it, but the artwork is nearly finalized. We'll post some pics of the samples once we manufacture them.

2. We're all going to Formula 1 in Montreal this weekend, so we may be a little late on emails.

3. Still working on the CFRED web design, but it's coming along nicely. Still slated for a release next week.

Let me know before 6am EST if there's anything urgent, that's when we leave.