[AT&T, Rogers HTC One X, Telstra One XL] 1homeboi:
If anyone has a good relationship with anyone in management at at&t ... warranty dept ideally..... can you please pm me .... i need help.....

long story but in a nut shell i had a warranty claim involving charging port on my phone and it got misdelivered by post office .... second phone came and i was late returning it because it was lost in the return envelope somewhere... well they charged my account for $2000 dollars!!!

A representative of the warranty dept took over the case and we were doing great.... i assured her the phone had been recovered and was in

the mail. She took the situation by the horns and went to management and smoothed everything out.... until yesterday that is.... first- she told me to do nothing i.e. pay anything on my bill, until she got back in touch with me .... she cautioned this could take several weeks but that the charges applied to my account were serious and needed to be resolved before anything else transpires on the account... well yesterday tried to log onto

my at&t and check status and was still locked out so I placed a call to inquire..... get this .... its weird ... and i see why they would feel this way....

but while i'm on the phone i get a call from a young kid with latino or spanish accent indicating that he was terribly sorry but about two months ago

he received a package for me in the mail and it was a phone.... I was like theres the missing phone right.... well i told him i was on the way and

about ninety miles later and couple hours of trying to decipher his location I found him and recovered the device.... refurbished white one xl with 1.85 1.09 hboot... so i called back to try and locate my lady helping me and got customer service so i told them what had just transpired and i needed to be transferred to that dept... well she would only say that i needed to return the phone to closest location immediately...so i hung up...

got distracted as usual trying to run two businesses and buy another.... just four kids four dogs and a cat on a rainy day and it didnt happen...but i felt i needed to communicate with warranty dept... so anyway i woke up yesterday and my phone is cut off ....now this is not good for me trying to deal with banks for funding on a new business venture and kids and all. So infuriated i proceed to the local store with there phone and after a two hour ordeal with local manager and his support system we come up with i need to return the phone and sometime on or around the 1-17-13 everything will clear out and i can restore my service... well i blew up and told them to just close my accounts.. that was not acceptable...

Anyway the deal is although there way too expensive (my bill is never less than $250 , there still in my experience hands down the best...at least in this area.... and until now every issue i have they more than handle the situation... But i dont appreciate being treated like a criminal stealing a phone when i got up and went out of my way to recover there device. I had no responsibility to this device and had been cleared a month ago by the warranty dept who had confirmed by tracing the device that i never received it..... I also really dont appreciate my phone being turned off on a moments notice when i have done nothing but what i was instructed to do by there management.....

so im at a huge loss today on what to do ....

1- flash both devices to Straight Talk...?

2- send device back? and wait a week to be exhonerated of these charges and restored?

3- call attorney general and file complaint? hire lawyer with money i dont have?

4- do i have rights ? no rights?

I'm really getting sick of big corporations just steam rolling over the little guy.....ive already had a debacle earlier this year with sprint/google nexus that has all but put me out of business... and mother google is becoming the worst ally of a small biz owner ive ever seen ....between adwords and adsense....and there phone i'm in tight spot.....

any help or advice would be greatly appreciated........

Joe Adams