[Galaxy Note II Q&A, Help & Troubleshooting] Colinn789:
Another insane chip here!!

Hi there!

I first notice that my Note 2 (N7100 unlock version, bought at PhoneHouse Spain) wasn't fine when the music player started stuttering every time the display turned off, independently of the app I used. Then the phone started rebooting for no reason. Now various apps freeze randomly, being the only solution to remove the battery. Of course I did the Android updates...reset to factory...all this things.

So I went to the technical support of the PhoneHouse Spain (had to make an appointment 1 week in advance) and said I suspect of SDS etc had insane chip etc etc etc...and the guy said that Samsung had no official notice about it so he didn't know what I was talking about...even so he took my Note2 and did a reset to factory and said:"try it now"... :eek: of course being the symptoms random it is difficult to "try it" and look if it is OK (unless the phone is already bricked...). Anyway I told him that a reset would not solve the problem coz I did it already and he answers me: "here is different"...OK... so I asked him to give me the report of what he did and he answers: "we do not do that"...well done PhoneHouse Spain! :highfive:

Needless to say that after just some hours of use (and with just the factory apps) the phone started again with its symptoms.

Ok...my testimonial is given...now just I want to ask if this issue is already recognized by Samsung...if it is, where can I find the official statement so I can slap the technical dush from PhoneHouse Spain with it?

It must be official by now since there are so many blogs/threads etc on the internet (besides XDA's) like these ones:

Roy Tanck's Blog - big testimonial, from start to repair:

http://www.roytanck.com/2013/06/04/note-2-update-sudden-death-syndrome/

MIUI forum - testimonial, from start to repair:

http://en.miui.com/thread-3269-1-1.html

Samsung Developers forum - testimonial, from start to repair:

http://developer.samsung.com/forum/board/thread/view.do?boardName=General&messageId=242898

Thank you!

UPDATE 1:

Today I will take the phone to another "Samsung Authorized Technical service" but the guy there already told me that he will send it to the "Advance Technical Support" (I suppose it is Samsung headquarters) but since this issue is still not official they will do nothing...I will be without my phone for approximately 20 days. I will post any news then!

UPDATE 2:

So I left my NOTE2 last tuesday (10/09/13)...and it's now on its way to Samsung. There were two more NOTE2 and one SGS3 owners complaining with SDS at the store when I was there to deliver mine. It was good to have backup!

UPDATE 3:

After two long weeks (25/09/2013) I got the news that the phone is ready. When I collected it, it said "Software Update". I took it home and just after installing a couple of apps the phone reboot it. Then I test the music player and the music stutter again after stand-by. So today (26/09/2013) the phone is again on its way to Samsung, for its third intervention!

UPDATE 4:

After another week (5/10/2013) I received a SMS from the technical service saying that they already got he phone from SAMSUNG but after performing some tests they realized it still has the same problem and because of that they will send it back to SAMSUNG. So, my NOTE2 is on its way to SAMSUNG, for the FOURTH time!!!