yashsingh1/xdaforums huggingface dataset:
[Nexus 10 General] kittyslasher:
Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
[Nexus 10 General] inwester:
Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
[Nexus 10 General] kittyslasher:
Where did you buy it from bud?
[Nexus 10 General] squshy 7:
One again, if you bought it from Walmart or Walmart.com, you should be able to return/exchange it based on their extended return policy for the holidays

http://help.walmart.com/app/answers/detail/a_id/203

I'm confused why someone in the store would tell you otherwise
[Nexus 10 General] kittyslasher:
They said that that doesn't count on electronics because the return on those are 14 days not 15 and the policy states it has to be 15-30. i been to 4 Walmarts over it, trust me i tried i am having a hell of a time haha
[Nexus 10 General] squshy 7:
Trust me you and they are misinformed, here you go

http://help.walmart.com/app/answers/detail/a_id/9#Electronics

It EXPLICITLY states that tablets fall under the 15 day policy. In fact, the first link I gave you ALSO explicitly states tablets can be returned until the 10th.

So something is up. Perhaps you're leaving out info (like another reason why they're not accepting the tablet)?
[Nexus 10 General] kittyslasher:
Lol i'm not leaving anything out i promise i haven't unlocked or rooted it and if you guys want i can post pics perfect shape i never even removed the original plastic film that came on the screen to keep it protected till my screen protectors came in. The problem is 9 times outta 10 Retail workers are retarded and don't even know their own damn policies
[Nexus 10 General] squshy 7:
Which I understand, it's just this should be your path of least resistance...I assume you have a smartphone, just pull up those two webpages at their returns desk.
[Nexus 10 General] kittyslasher:
-_- i have been so irritated never even thought of it bahahaha Thanks for telling me something so obvious
[Nexus 10 General] kittyslasher:
But just saying even had walmart not had this policy id be screwed the whole samsung and nexus issue is ridiculous
[Nexus 10 General] TheAltruistic:
Have you tried complaining to Walmart Corporate? I worked in retail. Whenever a REALLY UPSET customer calls corperate 99/100 we usually are forced to comply with the customer's wants.

Big corporations will take "small" hits like this to satisfy customer service than to have their name blasted (well too late for that) all over the internet.
[Nexus 10 General] daLareid:
Just read that policy and it does state electronic devices such as tablets must be returned within 15 days of purchase date, that truly is efffed up, I know this isn't and it won't be available at BestBuy ever but that's why I much rather purchase from there because of the 30 day return policy, you can even use those 30 days to purchase an extended warranty, let's say you didn't have enough money to buy a 2 year protection plan when you purchased the product, you can still do it in that period. Back on topic though, I would suggest you try to get a hold of Google's phone and I know it must be a pain in the ass for you but you gotta keep trying, it's not like it was a $10 dollar device. If you google for the number, you could find some but not sure if they're legit, wouldn't hurt to try.

Edit: there's a number for Google right here

http://www.google.com/contact/

Here you can get another one as it says 'sign in' for phone support.

http://support.google.com/googleplay/bin/request.py?&p=play_contact&rd=1

And this one should be more specific as it says 'contact google play about nexus devices'

http://support.google.com/googleplay/bin/static.py?hl=en&ts=2693239&page=ts.cs
[Nexus 10 General] inwester:
From Wal-Mart. I have 3 more days to return it. I finally got the 1-855 number from their website. For some reason it was not showing up yesterday night when I checked it and I tried it from multiple devices and various browsers. Today the number is showing up.

Anyway, the Google rep gave me a Samsung 1-800 number to call and ask for a replacement. The rep somewhat acknowledged certain issues like Wi-Fi dropping and crashing/freezing of the OS and assured it will be fixed in the replacement. They said both are due to software issues. Also told me that the light bleeding is a hardware issue (obviously). However, when I called the Samsung rep they are not very helpful and suggested to return the tablet or try resetting it to factory settings. They didn't mention a replacement tablet as I don't want to get another faulty one from Wal-Mart. I will return the device for now and wait for some time for the next production batch to arrive where hopefully they will iron out all issues. So disappointed with this tablet, I know it's 100% superior to iPad or any other tablet out there, but just isn't reliable and stable enough for me to use it on a daily basis.
[Nexus 10 General] Biohazard0289:
I spoke to Samsung to have an RMA done. Call the number in the warranty booklet, give them the model number on the box, and don't let them refer you anywhere else. I have actually done an RMA with Samsung, and it took some work to get someone who knew what I was talking about.
[Nexus 10 General] kittyslasher:
Dude did you not read my post? Google and Samsung are of no use they can't get their sh*t together. Just take it back to walmart get a replacement if they have none get the money and wait till they show up on the Google Store
[Nexus 10 General] jkel777:
I too have had a terrible customer service experience. Last Thursday, I called about getting a repair set up, and eventually got transferred to (seemingly) the right department at Samsung. But the lady there said she would call me back in three to five business days so that my serial number could be "validated." (?) Anyways, I thought that was B.S., so I called back today (the number in the booklet) and let me tell you, it took about four or five transfers/call backs before I finally got someone who transferred me to the RMA department. From there, the guy I spoke with set everything up and within seconds I got an email from Samsung detailing my RMA ticket information (light bleed, obviously), and then I received a prepaid UPS shipping label. I just dropped it off today, so hopefully I'll have it back by the 7th.

To everyone out there, just stand your ground with Samsung, and say that you've already been transferred a bunch and bounced around too many departments.
[Nexus 10 General] kittyslasher:
I gave up trying i just returned the damn thing, i'll wait and buy one from the google store and if i have issues with customer support, i'll return the damn thing again and go buy some other tablet i hate ipads so wont go there. the whole thing is ridiculous they need to get there sh*t together
[Nexus 10 General] jkel777:
I agree with you 100%. If this thing isn't returned to me near perfect, then I'm probably going to return it to Walmart until all these issues are resolved. I can't believe it's been out for over a month and Samsung is still confused about how to handle repairs.
[Nexus 10 General] daLareid:
This kind of business they're handling (google and samsung) and the lack of stock on the nexus 10, makes me think nexus 10 future isn't quite as bright, and due to so many returns well it's obvious their product is not a great one, so the reason of the lack of stock is either cause they're working on make new better non faulty models, or they will announce they have given up production soon.
[Nexus 10 General] squshy 7:
I caution to you remember that our little slice of the world here (xda) accounts for a very small minority of people. So while it may seem like they have a return issue by reading through threads here, the reality is probably not so much.

Besides, Samsung is a gigantic OEM. They're certainly not bogged down by N10 returns. I think the stock issue is part of a larger problem, which is affecting Apple as well; I get the feeling there are some problems over in the Chinese plants, and they're being swept under the rug. Just my speculation.
[Nexus 10 General] daLareid:
It isn't a small minority apparently.

http://www.popherald.com/2013/01/01/google-nexus-10-tablet-samsung-problem-22445/

And yeah I know this wouldn't even hurt Samsung, and if you read that articles, although it may not be a accurate they're saying that Samsung Korea doesn't even recognize Nexus 10 as their device, and that's probably the reason because of all the hassle when trying to get support assistance from either of them. But still, I think it's mind bogging how can two of the biggest brands in the market could end up in such a situation, and worst part is like always is for the customer.
[Nexus 10 General] kittyslasher:
Well the reason there are so many issues is because Google use to be the only people to sell them so there for a while Google was the only one taking care of returns/warranty claims. How ever they then shipped the product to walmart and staples well no one ever told the call centers that after that that Samsung was to take care of returns if bought from a 3rd party store. I have worked call centers and there is a huge lack communication between upper management and the call floor.
[Nexus 10 General] Zeblade:
This just shows you be it Samsung, Google, Asus blah blah.. ALL have problems and this is just sad that you have to do so much calling over and over just to get that right guy/gal for something you just bought. But some of us learned this along time ago.. if one says no just call back 95% of the time someone else will say yes.

So glad you got it all worked out..and since they are now just getting back in stock.. maybe only 1month wait>>WOOT WOOT! jk
[Nexus 10 General] TheShoura:
I received a defective Nexus 10 too :( The screen buzzing has gotten much worse and I cannot use video/voice chat due to the constant screeching

I had to make 2 phone calls to start the RMA process - first girl I spoke with was dumb as a rock and kept saying "but your asus tablet".... I eventually just hung up on that one

Then was told I would be contacted within 48 hours, its been 6 days now... Still no info on how to send my device in or when my new one gets here.
[Nexus 10 General] Rodeojones:
Wanted to share a positive experience so anyone reading this doesn't think it's all bad.

Got my N10 for Christmas. I absolutely love it. However, there's a piece of lint, quite obvious in size, underneath the glass. Initially I thought I could live with it, but I hated how my eyes seemed to gravitate towards it. Figured since my wife spent $500 I should be 100% happy with it.

I called Google directly (1-855-836-3987). Took less than a minute to be speaking to an actual person. I explained the issue and was put on hold for about a minute. Rep got back on and said they'd process the RMA for me. I was then transferred to the department who handles these things and less than 5 minutes later I had the RMA email and my replacement was ordered. Took less than 10 minutes total to get it done. I couldn't be happier with the entire process.
[Nexus 10 General] atg284:
Its been 14 business days and I have yet to receive a refund
[Nexus 10 General] altimax98:
Not to say it again, but that's why Ill pay the few dollar premium and buy it through the Play Store.

I had my N7 for a while and had some screen lift. I had 3 replacements sent out for me under 1 RMA hold and the tech made sure that they would keep sending them until I was happy. When he got approval for sending out multiple under one RMA we were talking about rooting and all that fun stuff. I was very impressed and will do business with Google directly wherever possible.
[Nexus 10 General] atg284:
That's nice. I wish I had that experience. Its been 15 business days and over 24 total days (holidays) since I've returned my first and second defective unit through Google play. No refund and no device. Should I wait until February for my refund? Lol
[Nexus 10 General] altimax98:
I'd call them, but coming from a call center experience call at night, like pretty late. I used to work in the quality department and some of the exceptions and things done for people are pretty wild. The atmosphere is different at night. Usually all the angry stupid customers call earlier in the day so the evening is nice people
[Nexus 10 General] TheShoura:
Update to my Nexus 10 RMA saga

December 27th I called in for help with my Nexus asking for a replacement. Lady told me to call ASUS for help (wtf? This is a Samsung device, she seemed incompetent and...stupid)

Result: Ignored advice and waited a day

December 28th: Called in explaining the defect and asked for a replacement. Request granted, email follow up with request for SN, device info, shipping, etc

Result: Confirmed info received by agent, told to wait 48 hours to receive my RMA order form to start another process

January 2nd: I complain that it has been about 5 days since I was told 48 hours to receive the start of my RMA process - but still being VERY nice about it... Was told by agent that they were "still waiting on the specialist to add your name" (specialist = person who handles RMA order, separate from the contact agent).

Result: wait more please!

January 7th: I am pissed. I send a strongly toned, yet still polite email to my contact agent insisting they take action.

Result: Apologies and a promise that another RMA request was sent

January 8th: RMA order form received! I was able to place an order for a new Nexus 10 via Google Wallet (they put a hold for $399 and sent me a new one) and return instructions are received along with labels and all!

Result: SUCCESS!

January 13th: Device received in perfect condition!

Result: WOOT! Defective device placed in pre-paid and re-used shipping materials

January 15th: Follow up from contact agent making sure everything went well :)
[Nexus 10 General] mark.m.moran:
I'm waiting for my full refund as well!!

---------- Post added at 11:08 PM ---------- Previous post was at 11:04 PM ----------

Just curious, did the new device they sent out have the Samsung factory seals intact, the black ones? Or was it sealed\not sealed with clear box standard tape like in the unboxing video below?

Thanks,

Mark

http://www.youtube.com/watch?v=Y4YIQn7qQOM
[Nexus 10 General] TheShoura:
The first unit purchased from the play store came sealed with clear tape in the center of the sides

The second unit received via RMA cross shipment was sealed via the samsung black seals on the sides near the corners.

Both units were covered in the same plastic protective dressing on the tablet body/screen.
[Nexus 10 General] mark.m.moran:
And are you happy with the one that was factory sealed??
[Nexus 10 General] add12364:
Seriously???

Really? I had the best customer service ever from Google. I went on the phone once for a minute and they sent me a new tablet. BIG reason why you should buy from Google, not walmart.
[Nexus 10 General] TheShoura:
Yes, very satisfied with my replacement unit. Very minimal backlight bleed and I get a light buzz in the earbud if the tablet is on the charger and at 100%... NOTE: No buzz if the headphone is plugged in+charging - only when battery is @ 100% (backlight bleed still there but its a $400 tablet with 2560x1600 res panel and A15 dual, I have a hard time griping about small things overall).

The previous unit would buzz loudly under all conditions audibly within 1m distance (I have really good/sensitive hearing) and it was very displeasing and irritating, the backlight bleed was worse.

Ironically, I always seem to have some of the worst luck when it comes to interacting with companies. Google has by far been the easiest to deal with and accomplish something due to their excellent communication system.

Ultimately, the issues and failures were handled well, I just seem to get unlucky a lot.
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Dear Forum,

I have a I9001. I've been busy with it for a week now and read and tried allot. Nothing seems to work!

So , my I9001 doesn't have a recovery any more. No root or CWM. The rom works (2.3.5) but crashes or freezes. Then tried every

combo in the book to get into the recovery mode but nothing works.

So I ask you biggest android forum of the world: What the hell is going on?? :eek:

Tried to get into recovery by recovery boot by pc, tried installing other roms or kernels or whatever.

Also getting a mmc boot mbr read failed when trying above stuff by odin.

Also when I shutdown the phone and I start it up again then it has to be installed again like country and date etc etc...

Thanks in forward for answering.

Greetz,

Happybeat :cowboy:
[Galaxy S I9000 Q&A, Help & Troubleshooting] M322:
But download mode still working? Then you could try to flash the recovery via Odin again or a stock Rom, AFAIK those contain the stock recovery as well so afterwards you'll have a "fresh" installed phone... Might work, no other ideas...
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
AFAIK? I don't know what that is sorry...And yes the download mode works fine.
[Galaxy S I9000 Q&A, Help & Troubleshooting] Dark_Savior:
I think that CW did an update and pushed it out to devices or something. I am having the same situation as you, I am unable to grab the device into CWR.
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
It's insane haha im still trying stuff. Now when I reboot the phone I have to says what country etc etc...but when I try to connect to wifi it says TWLauncher chrashed...I still have connection with the phone by PC. Is there maybe anything what I can change or do?
[Galaxy S I9000 Q&A, Help & Troubleshooting] M322:
AFAIK - As Far As I Know

Well if your phone is in such a "bad condition" I would download my stock Rom from sammobile and flash it via Odin, then it should be "factory fresh". The only thing that is annoying is that you set up your phone again...
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
ell if your phone is in such a "bad condition" I would download my stock Rom from sammobile and flash it via Odin, then it should be "factory fresh". The only thing that is annoying is that you set up your phone again...

Ok ill check that out. I'll let you know.
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Well I tried and nothing. It says that it passed and that odin did its thing but it didn't.

Is there a program that can do a clean install? Or cant I just clean it when I hook it up to a pc? Because I have access to the internal memory of the phone by pc.
[Galaxy S I9000 Q&A, Help & Troubleshooting] M322:
Well I think it should be a clean install and if I connect my phone in download mode to the pc I haven't access to the internal storage!

Did you do it like it is supposed in this tutorial? http://xdaforums.com/showthread.php?t=1922505

By the way are you on a stock rom or not?
[Galaxy S I9000 Q&A, Help & Troubleshooting] Mikroos:
Yes, it's important to tell are you on stock or custom Rom
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Sorry for my late answer!

stock I think. This is every info I have on the phone:

About phone:

Firmware: 2.3.5

baseband: i9001xxkpf

kernel: 2.6.35.7-perf root@dell142 #1

build: gingerbread.xxkpg

when I do *#1234#:

pda: i9001xxkpg

phone: i9001xxkpf

csc: i9001xenkp1

That's it...
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Ok...this is strange...I just connected it to my pc and have access to it...but when I deleted something what was in download it says delete permant I say yes...when I restart it and connect it back to the pc and go to download its back??
[Galaxy S I9000 Q&A, Help & Troubleshooting] M322:
Sorry don't know any solution but I'm quite new in here so maybe you can post it into/revive this thread because the Q&A is (in my opinion) not well visited by I9001 users because it's meant to be for i9000.

http://xdaforums.com/showthread.php?t=1826216
[Galaxy S I9000 Q&A, Help & Troubleshooting] fotbal5:
Try a reset and if that is not working try a restock.
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Thats the problem. There is no way of getting into recovery mode. I can get into download mode but not into recovery mode. It's like it is vanished.

And I dont know if someone from the mods could put this into the 9100 section? I thought I had to put questions here since there isn't a Q/A for 9001...
[Galaxy S I9000 Q&A, Help & Troubleshooting] M322:
You can do a factory reset over the dialer on a stock Rom by entering a certain code, you can look it up in the xda wiki about the I9001 ;)
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Yep did that. Doesnt work. The thing is also that I cant change anything. Everytime when I reboot I need to install again. So it doesnt remember. Same when I connect it to the pc and I remove a file from download that I do not need it doesn't remove the file because the next time I reboot its back. It's like the internal is locked?
[Galaxy S I9000 Q&A, Help & Troubleshooting] Marshian:
I can't find a good page with an explanation, so I'll just type it out myself. If anything isn't clear, ask!

You can try getting into recovery mode using the Android SDK, maybe that could work...

Install the latest version of Samsung Kies if you haven't already (for the USB driver)

Install the Android SDK (http://developer.android.com/sdk/index.html) You'll need just the SDK, everything else is useless for this

Open a command prompt and go to the directory where you have installed the Android SDK (basically you'll run the command cd "<folder>", where folder is something like "C:\Program Files (x86)\Android\android-sdk")

Start your phone and go to Settings > Applications > Development

Enable USB debugging (if it's not there, just find that option and enable it ;) )

Connect your phone using a USB cable

Go back to your command prompt and run the command tools\adb reboot recovery

Hopefully your phone will boot in recovery mode

Good luck!
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
Ok so thank you for this but unfortunatly it just didnt work. I think it is dead. Does Jtagg do any difference? Like hook it up to that machine?
[Galaxy S I9000 Q&A, Help & Troubleshooting] happybeat:
So what it does at this moment:

It starts up but everytime you start up it will ask you to install everything again. So it asks what country etc.etc...

When I am in it appears to work but starting apps just makes it all crash or freeze.

Im a bit lost at the moment to do anything. It just looks that it doesnt memorize.

I can hook it up to the pc but you cant remove or add anything. You can just look and scroll through it.
[Samsung Galaxy W I8150] tobs3596:
Hello my friends,

I have a (big) problem

I wanted to install a new rom, but my device did not start up.

So I decided to flash it with Odin, but I forgot that the USB drivers are not installed, because I installed win 8 a few days ago and deleted everything. Odin didn't see my device and so I can't flash or start.

What can I do to rescue my phone?! thx :crying:
[Samsung Galaxy W I8150] 7amada100:
Can you go to CWM? If yes then go to mounts and storage and mount USB storage copy you desired Rom and reflash it using the pristine mode ;)

Sent from my GT-I8150