yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Yes, I have this issue too.

The screen just simply no response after pressing the lock button. But the indicator was blinking (white). Just like when your phone standby and got new message.

First Encounter was after I installed Astro file manager when my phone was 2 weeks old (Two incidents within few hours that time). Thought there were task being killed by Astro and causing my phone failed to wake up. Uninstalled it, and only encounter this again today after I installed Facebook last night. (I didn't restart it until this thing occurs again).

Yet to try and monitor it how's the pattern. It's random and very difficult to track.. :(

EDIT! --

Btw Hi Everyone. This is my first post. This issue brings me to this community. Cheers and look forward to have fruitful discussions with you.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Gave up...RMA'd

I gave up and went through the RMA process with Google. Fortunately it was very easy. I should get my replacement this week; hopefully it is the revised version. Will keep everyone posted.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Could you share with us how to do RMA? is it through Google or through LG USA?
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
I went through Google. Just call 855-836-3987, tell them what's wrong, and make it clear you already did a hard reset. Then they will send you a new phone, and have you ship the old one back after you receive it.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Ah got it. Looks very convenience. Thanks for the info.
[Nexus 4 Q&A, Help & Troubleshooting] Fusion.Coil:
So I decided to test something out with this issue. When I got my phone, I thought I did exactly what what the instructions dictated, however, I don't think I charged it to full before I set everything up on it. Since I have had a few phones, I usually set everything up just using what charge is on the phone when I open it then charge it. I suspected a few weeks ago that the phone may have never set my max battery level properly so I set about to try and do that.

Reason being, my issue with this sleep death has always been after I have charged it up. It seemed to not recognize the recharge and acted like it was in the low-power-down position which would bring on the sleep death. I am assuming a lot here and this is a shot in the dark, but I'd rather have tried some things first before resorting to calling it in rather than just throwing in the towel.

So here is what I am trying:

I ran the battery down to the point where the phone just would pop on to tell me low battery and turn back off.

I then plugged it into the wall charger and let it charge all the way up.

Turned the phone on once fully charged and then factory reset it through the boot loader.

Set everything back up to my Google account and redid all my apps (very few to be fair).
​

So far, two weeks and no death sleep. Granted, it has only been two weeks... but I'll update if appropriate. My hope is that the phone now keeps track of the battery recharge status (which is my hypothesis).
[Nexus 4 Q&A, Help & Troubleshooting] Rimoch:
Hey Guys, I'm new here. I read all this thread because I am experiencing the same problem.

Okay, the thing is that I switched to Nexus 4 from an iPhone 4s. Here's the thing, the iPhone 4s? did the exact same problem.

One of the reasons I switched to Nexus 4 was to avoid this problem. I gave the iPhone to my brother which doesn't experience the same problem.

I read here somewhere about a guy that switched devices with his, and the only thing they change was the sim card.

I'm starting to think it might be the signals that the sim gets, and maybe the sim is the problem.

For now, I ask my carrier to refresh my connectivity. If it won't work I'll head there to get a new sim and check this hypothesis.

Will be glad to know what you think about that, I'll update if I'll figure something out.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Received the replacement phone yesterday after I submitted an RMA to Google. I was hoping for the revised Nexus 4 (no static on ear piece, and little nubs on back to help speaker phone performance), but they sent me the same old POS. Within an hour of getting my phone set up, it got the SOD. Hoping that Fusion.Coil provides a positive update in a week or so :)
[Nexus 4 Q&A, Help & Troubleshooting] prioxxx:
Ok here I am with my case.I read all in the thread.Yesterday I was in a store to buy a case(buggati is the name) for nexus but all of sudden my nexus dropped down to the floor!Fortunately it's ok.I went to my house and when I opened the phone(nexus was in case) was closed!I pushed the power button and the device open.The weird was that time and date was changed to 2 oclock and 1970!!After that i played with my phone heavy games to see if this gonna happen again but nothing.I locked my phone and put it in case.After a half an hour i realized that was closed again.So i moved the nexus from case to watch what is happening.I'm afraid that is to hot inside the case?I have never had this problem in 20 days i use the phone.I am rooted,bootloader unlocked,franco kernel and stock rom.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Everytime I get this SOD, I will come to this thread and post. (my last post was 31st March 2013. 5 days ago)

This morning everything fine, I woke up and see everything in place. i lock it and then roughly 1 hour later SOD happened out of nowhere.

No new apps, no new widget, nothing new in my phone. really.

This just a random SOD and guess only affecting those unlucky device owner? 3 other friends bought at the same time, one of them hard rooter (probably he safe because keep rebooting his device?). For sure none of them experience this even once!.
[Nexus 4 Q&A, Help & Troubleshooting] flashstep:
i'm experiencing the shutdowns. I thought it was a battery problem,maybe it wasn't calibrated right. So what I did was I downloaded Battery Calibration from the market, charged the phone to 100% cleared the battery stats and then let the phone die all the way, fully charge to 100% and then recharge it when its starting to hit 20% did this for about 5 days seems to have stopped the issue for me, for now.
[Nexus 4 Q&A, Help & Troubleshooting] prioxxx:
We dont have reboots. It's another problem yours.

Sent from outer space
[Nexus 4 Q&A, Help & Troubleshooting] flashstep:
Sorry I meant to say shutdowns not reboots. I edited my comment thanks
[Nexus 4 Q&A, Help & Troubleshooting] moldyghosty:
I am also having this problem. Turns off at night while charging. Very dangerous if I have to depend on alarm. Hope it's something that can be fixed with an update.
[Nexus 4 Q&A, Help & Troubleshooting] rps100:
Hi. I have also been having the same issue happen since I receive the phone about Christmas time. It seems to be fine for a couple of weeks but then may have SOD quite a few times within a short time period. It can't be anything installed on the phone as it is still as stock, and happens even after no new apps have been put on. For me it usually happens during the night when it is unused (not charging) or other periods of long times without use. The biggest clue I've had so far was when I came through the channel tunnel. I was using my phone during the journey and it was fine. I put it down for only a few minutes. When we arrived back in the UK my phone had SOD. surely this has to be something to do with network signal and going into SOD when it searches/gets a new signal?
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Hi All,

Seems like it's getting more and more often... Happened to me twice since my last post.

Do you think it will happen after the phone used frequently? (like playing games, google maps, etc)?

Wondering if there any solution so far? from other forums?

Cheers,

Kebo
[Nexus 4 Q&A, Help & Troubleshooting] reobedr:
For it happens mostly after long period in inactivity, when I'm sleeping and charging overnight.
[Nexus 4 Q&A, Help & Troubleshooting] Fusion.Coil:
Well so much for the battery reset attempt. Worked flawlessly for two weeks and then I got off the bus this morning, unplugged the headphones as I do normally, dropped it in my pocket, and just now pulled it out (2 hours of just being in my pocket - as normal) and was SoD mode.

Time to give Google a ring later this afternoon. :(
[Nexus 4 Q&A, Help & Troubleshooting] frnt:
has anyone tried using lower capacity charger instead stock from LG?

maybe using 500mA one from samsung? because i've never use my standard charger and always use chargers from samsung or blackberry (i think it's rated 500mA and 550mA)

and i'm using full battery & theft alarm to prevent overcharging.

i hope this will help.

i don't have random turn off, but i do have random reboots, not often. but sometimes if it happens, it will revert the wallpaper to stock live wallpaper. strange. :(

I'm on PA 3.15 and franco kernel M1, undervolted to -150mV and underclocked to about 1GHz
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
I don't believe it has anything to do with the charger. It is the WiFi. I have not had the issue when WiFi is off.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Do you mean you had this problem before with wifi on?

---------- Post added at 04:44 PM ---------- Previous post was at 04:33 PM ----------

I never had this problem during charging and left overnight.

I remember only one time happened in the morning I woke up to check email (with charger on), after lock the phone and left it for 10-15 minutes, the phone SoD.

Never had this issue so far while charger attached... will monitor that...
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
Yes, it happened twice. Once overnight with WiFi on, and one other time about 30 minutes after turning WiFi on. The last time was a month ago or longer. I now leave WiFI off mainly. I will turn it on to download large updates but turn it off when I'm finished. Others also mentioned a WiFi connection to this issue with their devices.
[Nexus 4 Q&A, Help & Troubleshooting] Azarin:
Just to add my experience into the mix:

I have a Nexus 4 running stock Android 4.2.2 (rooted) and seem to be having this (or at least a similar) issue as well. It is actually my second Nexus 4 as the first one I had was doing this constantly (once a day or so). The new one seems to be doing this every few days - especially frustrating if it does it overnight and the alarm doesn't go off the next morning....

The replacement usually runs for a couple of days before randomly switching off. Sometimes it happens when the phone is charging overnight or left on my desk at work however it has happened a few times while in use, which would rule out some kind of sleep of death?

The phone does attempt to start itself up again some of the time, however it just gets stuck at the X logo while draining the battery rather quickly. Is anyone who is having the shutdown issue having the same problem? - I can start a separate thread if needed, I didn't find anything as closely matching my problem as this one though.

I'm running a fairly minimal standard set of apps (the same as on my N7, which has no issues at all).

Does anyone know if it is possible to get anything useful out of Logcat post event to help with the troubleshooting?
[Nexus 4 Q&A, Help & Troubleshooting] Geronimo51:
Overnight SoD

Just to add my experience as well... Very similar to most of you here. Mine simply will not wake up when I push the On Button. The screen stays black but the status light is blinking. So I push and hold and the screen that comes up eventually is the Battery Icon, then flashes showing a full battery icon. I push and hold the on button again and she boots up as normal. So far only happens while charging over night with stock charger. WiFi and Bluetooth on. Running version 4.2.2. Hope this helps or at least builds a case.
[Nexus 4 Q&A, Help & Troubleshooting] rookie1082:
Wanted to throw my hat into the ring.

I started having this problem about 3 weeks ago. Had the phone since early December.

During the day, I usually leave my phone in the car (can't take it upstairs to work with me, stupid policy, but i digress...) and use MightyText at work to communicate with people. A couple of weeks ago, my MightyText stopped communicating with my phone. More specifically, MightyText would refresh (no new texts), and I could "send" a text to mightytext, it would show as approved, but it wouldn't actually send out through my phone.

Alas, I walk down to my car at lunchtime, and see that the phone is powered off. That's weird, I thought. Must've been an anomaly. Anyhow, a day or two later the same thing happens. Now i start to think its the ROM (CM 10.1). So i do a complete wipe and reflash. Since then, this shutdown has happened twice in my apartment while overnight. This morning being the latest. I couldn't power it on unless I held VOL UP + DOWN + POWER for like a minute.

After reading through this thread, the only thing that I THINK it could be is the sim card. I do lose signal a lot in my apartment (My old HTC Sensation would lose HSPA but would always revert to Edge -- Never lost complete signal like the N4 does).

Has anyone actually tried replacing their SIM card and had any luck?

I'm not about to go through an RMA process as I have a Best Skins Ever on this thing and I applied it perfectly (for once!).

N4 is a wonderful device... besides this issue.
[Nexus 4 Q&A, Help & Troubleshooting] Geronimo51:
Frustrating for sure. However here is the fix! Someone here developed a work around. So far it sounds like it is working! Located here.
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
That's not a fix for this. Deep Sleep is desireable and not something that prevents the phone from turning on normally. The Google reps who say "sounds like the phone is going into deep sleep" are the same ones that say "this is the first time we have heard of this." They don't know what they are talking or they are being directed to say that to cover up a serious hardware flaw.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
It's pretty weird that you didn't had this issue for almost 4 months, and all so sudden this thing happened. Might that be one component inside the phone failing?

I also experience unstable signal in my apartment. And this issue mostly happen only when I was in apartment. In fact couldn't recall this issue happen when I was outside.

4 of my friends who bought the same thing never had this issue even once. They are staying at different place of course.

I have changed my simcard once after the first issue came (I used old normal simcard cut to micro sim). Now I'm using micro sim (not cut) and the issue still there. It's totally random. When you expect this to happen, it never happen. When you don't, it just happen..

---------- Post added at 01:31 AM ---------- Previous post was at 01:22 AM ----------

Thanks xda6969, I will try your solution and see if this improving on my end.

This sounds related as I have router issue too (using a cheap router which require reboot after torrent download).
[Nexus 4 Q&A, Help & Troubleshooting] Fusion.Coil:
So I talked to the people at Google last week about this issue. They pushed me through to the RMA service pretty quickly, so I am betting this is a little more common now. I bought my N4 through the Play Store, so being it is still under the 1 year warranty, they went ahead and started the process. Had my new N4 2 days later and I sent back the old. The new one has been working flawlessly so far and it is a newer model with the raised bumps on the lower back (not that I care as I use the bumper). I'll be back in a few weeks to update on the new one. If all goes well, I will probably just advise anyone with this issue to just RMA it (assuming you used the Play Store).
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Lucky bastard...I just RMA'd 2 weeks ago, and they gave me the old one again. I was certain I was going to get the new one after seeing RMA posts elsewhere. Nonetheless, mine got the SoD within a couple hours of getting all my apps installed. Oddly enough, I have not had one since. I'm pretty sure that I will get one today because I posted this. :eek:

New theory...it seems that more people are correlating the SoD to the SIM card. When I first got my last phone in January (4.2.1), I messed with my settings to attempt to get LTE (unsuccessfully, btw). I *never* had SoD until I upgraded to 4.2.2, which disabled those settings. I wonder if there something in the cellular settings that can fix this....hmmmm...:confused:
[Nexus 4 Q&A, Help & Troubleshooting] malavi:
As I said in my thread , it is something messed up with some drivers"?¿? on 4.2.2.... As if I flash stock jop40c (4.2.0), I dont hav any issues.... but if I OTA or flash newer images it freeze and hav to restart it.. its somehow related to orientation...
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
It's not related to orientation. I have orientation turned off. I only use the phone in portrait mode. Turn off WiFi and try the steps you mentioned.
[Nexus 4 Q&A, Help & Troubleshooting] DjTimes:
I'm going to try this, I have been noticing that it always happen when the wireless is on as well.
[Nexus 4 Q&A, Help & Troubleshooting] sincro:
Reflashed factory image

Following my last post #88. I decided to root and check my CPU binning before deciding whether to RMA. I then reflashed the original factory image (JDQ39) via the Nexus 4 toolkit and since then I have not had any further problems. The phone has been running fine for a month now. It's still charged every night and sometimes for extended periods during the day. This has also sorted out an intermittent bluetooth issue that I was having.

I'm not sure why this seems to have helped as I have previously carried out a couple of factory resets which should have restored to stock. I am using the same apps that were present prior to reflashing.
[Nexus 4 Q&A, Help & Troubleshooting] Azarin:
Have you rooted your device again? I an wondering if rooting mine was the problem. It has been running fine for a week after doing a factory image restore via the toolkit like you have.
[Nexus 4 Q&A, Help & Troubleshooting] sincro:
No. I've left it standard until I'm sure the problem has been resolved. So far, it's been okay.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
Hmm if it's wifi related, why friends n4 are fine with their wifi on.

But on the other hand, yes i only have this issue when I'm at home the only place where my wifi connected.

Is router model has something tp do? I'm currently using cheap router from tp-link
[Nexus 4 Q&A, Help & Troubleshooting] Azarin:
I spoke too soon - after about a week of running completely stock and unrooted Android my phone has just gotten stuck again.

Ended up at the X logo just draining the battery. Lasted a lot longer than it did before though.

Just as a thought, is anyone using the built in device encryption or are connected to a company Exchange server? Only difference I can think of between my Nexus 4 and people I know.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Yup, my phone used to reboot randomly and get stuck with the "X" draining my battery while I had encryption and my corporate exchange. That problem went away when I quit my job and wiped my device. I'm not sure if that is related to the SoD, though.
[Nexus 4 Q&A, Help & Troubleshooting] Azarin:
Interesting - is your phone running unencrypted now?

Wondering if it is a combination of both things or one or the other.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
I removed both encryption and exchange when I wiped. I didn't add either afterward; so who knows :confused:
[Nexus 4 Q&A, Help & Troubleshooting] ggg143:
Snapdragon Battery Guru

I want to add my experience too. Had the same issues as everyone else. The phone would shut off randomly and the only way to turn it back on would be long press on power, or power+vol up. I never tracked it to the WiFi and cellular radios, but I've noticed that since uninstalling Snapdragon BatteryGuru, everything is fine. Maybe the app was cycling wifi/cellular radios weirdly, but whatever it was, it seems to be better now.
[Nexus 4 Q&A, Help & Troubleshooting] alexwhatpr:
I got the same problem SMH...only different is my N4 back snap and cracked and now Google won't help me and LG just want $$$$ :-\
[Nexus 4 Q&A, Help & Troubleshooting] rec71:
I'd like to chime in as I think this might be a SIM or a cellular issue.

I have had my N4 for 5 months and have never experienced the issue described in this thread but I have now had it occur twice in three days. What's changed? I've switched mobile providers, from O2 UK to 3 UK.

I received my new 3 SIM on Thursday and am now getting 3G coverage at home and work where O2 could only serve up 2G in the past. I am getting great speeds - 16MB just sat here at home for example - but twice my phone has shut down on it's own.

The first time was on Friday morning, less than 12 hours after I'd fitted my new 3 SIM. I took a call and then stuck the phone back in my pocket. When I next went to unlock it I found it was dead. I tried holding the power button for a while but this didn't seem to work. I then held power/vol down/vol up and the phone booted. The battery stats showed a drop of around 15% but the phone wasn't hot to the touch. I was connected to WiFi at the time though so not using any 3G data.

Today it happened again. We were out for the day and I was taking lots of pictures. I locked the phone and the next time I tried to unlock it the issue had occurred again. Again, holding down the power button didn't seem to work so I held all three buttons down again. It booted and again the battery stats showed a 15% drop.

I am running rooted stock 4.2.2 and have installed no new apps since swapping SIMs. All that is different is my SIM, network provider, and an almost constant 3G signal.

It looks like I've gained this nasty issue along with decent 3G coverage!

I will try a factory reset in the next few days just in case but I'm seriously concerned about this issue.
[Nexus 4 Q&A, Help & Troubleshooting] Rimoch:
Okay, so, my problem is solved.

I have 2 assumptions why -

1. Changing the sim really does work, and it's a sim problem that crashes the device.

2. I stopped using lockscreen apps.

One of the 2 works, which one i'm not sure, but from 2-3 crashes a day, my device didn't crash for 2 weeks.
[Nexus 4 Q&A, Help & Troubleshooting] :
Hi,

Finally the opinions are: is a hardware issue or not?

Contacted with Google and offers a RMA, but the phone works fine (except this).

What to do?

EDIT

Isn't a Wifi problem.

Has failed while connected using 3G

I attach last_kmsg
[Nexus 4 Q&A, Help & Troubleshooting] madragoran:
Just chiming in on this thread as my one week old Nexus 4 has now done this same thing twice. Screen is dark, nothing happens when I press the power button, until i fiddle with it for a bit and it comes on. This morning it wouldn't power on until I plugged it into the charger, then it powered up, with 99% battery left.

Not sure whether I should try and swap for a new one or wait and see what the verdict is.

Mike

ps - I'm running the latest ota update. T-Mobile.
[Nexus 4 Q&A, Help & Troubleshooting] :
Another last_kmsg.

This time on wifi :(
[Nexus 4 Q&A, Help & Troubleshooting] xda6969:
You had WiFi totally disabled?
[Nexus 4 Q&A, Help & Troubleshooting] rookie1082:
Small update. Ever since my post a few weeks back, I have changed only one thing.... I turned WiFi optimization off. I didn't expect that to affect anything since I usually don't leave WiFi on overnight.... But alas, haven't had the issue since.

Again, that's the only thing I changed. I even kept the same cm10.1 nightly installed.
[Nexus 4 Q&A, Help & Troubleshooting] :
yes

in my house (router enabled but wifi disabled in phone) and connected to internet via 3g