[HTC One X] n1kos:
let me share my experience with HTC and TMOBILE UK:

i got my one x 6 months ago and i was the unlucky one with faulty GPS, which is hardware issue.

sent the phone for repair after one week.

The phone came back unfixed, still with gps issue even tho tmobile said that they fixed it..they just lied.

kept the phone while waiting for the 2.17 ota hoping that it might fix the issue but it didnt obviously.

I decided to send it again for repair so this time, after they kept my phone for 30 days, TMOBILE declared it BER "beyond economical repair".

HTC voided the warranty because the phone was unlocked, even tho i had stock rom and never had installed any custom rom... TWATS!

Then, seeing that they werent going to do anything i send a letter to the complains department of tmobile including all the proofs/receipts of the phone being for repair twice with the same issue.

here is the letter that i sent to them :

Dear Sir/Madam 18/12/2012

I am a T-Mobile customer for 4-5 years.

On July 19th 2012 i decided to renew the contract with TMOBILE with the purchase of an HTC ONE X smart phone.

On July 29th 2012, just 10 days after you sold me the (faulty) phone, I noticed a GPS hardware fault and I sent the phone for repair. (Proof 1)

On August 2nd 2012, phone returned from repair (after 3 days!!!!) saying the phone had no issues, even though the phone had still the GPS fault. The information from your repair centre was clearly wrong. (Proof 2)

I decided to wait for the OTA update that was coming in October in case it would fix the issue, if it was a software one.

Unfortunately the update didn’t fix the GPS fault which was obvious since it’s widely known that it’s a hardware related issue.

On November 12th 2012, (phone still under warranty) phone went back for repair, same issue since day one!!! (Proof 3)

On November 21st 2012 phone been declared “BER” (beyond economical repair) (proof 3)

Surely it was “BER” the first time I sent it in for repair with the same fault.... I feel you tried to pass the problem on to me without making good the repair.

Sadly, 26 days after the phone has been declared BER I am still without the phone i’m contracted to, so no smart-phone and nobody from T-Mobile including the manager in the store has tried to resolve the issue for me...

I am very disappointed that you sold me a faulty phone and have taken no responsibility for it.

You are very good at taking the Direct Debit and notifying me by text that you are going to increase the monthly cost of the contract in April but have failed in your responsibility to offer even the most basic level of customer care. Additionally, i question if u have met your responsibilities under the Sale of Goods Act.

As a good will gesture I am looking to you to terminate my contract for the telephone number *********** and to send me the PAC code. All other contracts with T-Mobile will remain unaffected at this stage.

I look forward to receiving your response in seven days.

(This letter will be send also to HTC UK and CISAS so they know how your company behaves)

Regards

********* ****************

This Morning, i got a call from TMOBILE saying that they are sending tomorrow a replacement phone so hopefuly the nightmare will finish....

i have attached the proof of HTC repair service saying thaat the warranty has been voided due to ilegal software installed or because has been unlocked !!!!!

My wish for 2013 will be for HTC to stop selling faulty flagship phones and start carring about the quality of their phones.....