yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
My Nexus started to SoD several times per day, rendering it useless as a phone. So I just just picked up the Samsung Galaxy S4. What an underwhelming disappointment! Being tethered to a carrier (e.g. AT&T) really limits the phone's software options without root. At least it doesn't SoD several times per day.

However, I popped the new SIM into my Nexus 4, and I'll see if that fixes the SoD issue. If it works, I'll return the S4 and stick with the Nexus. We'll see how it goes...
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Well...it didn't even last half of a day before getting SoD with new SIM. I guess I'll keep the S4 and put the N4 on Ebay.
[Nexus 4 Q&A, Help & Troubleshooting] 1slow4G:
Have you tried the app "battery saver"? Supposedly it "cures" the SoD
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Nope, that's probably the only supposed "cure" I haven't tried. :p
[Nexus 4 Q&A, Help & Troubleshooting] 1slow4G:
Probably the last aswell lol
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Heh, I'm skeptical after doing some googling and finding a couple posts where the app didn't help. There is no common denominator with this problem. I'm cashing my chips and going home :cowboy:.
[Nexus 4 Q&A, Help & Troubleshooting] 1slow4G:
I would give it a shot still. Won't hurt lol
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
This means something to anyone?

Thanks
[Nexus 4 Q&A, Help & Troubleshooting] crizolli:
Hey guys,

I have a brand new Nexus 4, bought about a week ago.

It's completely stock, no root nor anything. First thing I did was update it via OTA to 4.3 JWR66Y. No issues at all.

But then, a couple days ago, the phone restarted by itself. I thought it was odd, but everything seemed OK after.

Now today, it has completely shut down twice! Both times battery levels were above 50%. First tine it turned back on with no issues, but the second time, the device seemed completely dead. Tried holding the power button a couple times, and then it finally came back, but with the date set to 1970.

Anyone can help me figure out what's wrong?

Thanks!
[Nexus 4 Q&A, Help & Troubleshooting] 1slow4G:
Any suspicious apps?

Sent from my NeXus 4®
[Nexus 4 Q&A, Help & Troubleshooting] crizolli:
Nothing that raises a flag. But I indeed had never faxed this issue before installing Nova Launcher. Have someone ever reported something about it?

Thanks!
[Nexus 4 Q&A, Help & Troubleshooting] 1slow4G:
I have nova launcher and have no issues..yet..

Sent from my NeXus 4®
[Nexus 4 Q&A, Help & Troubleshooting] frisky_bg:
Has anyone ever experienced this issue on a custom kernel?

The only thing that seems common to all cases of SOD is that it happens after update.

Also, can anyone confirm experiencing this kind of behavior after replacing the battery. I've read some threads about how battery gets worn out pretty easy and users experience similar issues. Just wondering if this can be related to a bad battery while waiting for my N4 to a country where no RMA is available :)
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
I had this problem on 4.2x also. Started 1 week after I bought it.
[Nexus 4 Q&A, Help & Troubleshooting] dseries60:
Just bought my wife the n4. Not rooted ( yet :) ) , running 4.3 via OTA update. I have noticed that after turning the phone off, sometimes the power button doesn't do anything. Try it several times and then it powers on. Anyone have similar experiences?
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Yeah, you need to hold down the power button for 10 seconds, depress, then press it again.
[Nexus 4 Q&A, Help & Troubleshooting] Viewmax:
I've installed Easy Battery Saver and within two weeks didn't receive any SoD. Before I had both types of SoD (with blinking led and total shut down), but not too often though. I'm using custom mode in EBS. Maybe it was a luck, but I'll post an updated post if I'll get SoD again.
[Nexus 4 Q&A, Help & Troubleshooting] Viewmax:
Sry guys. After two hours of publishing news, I got a SoD :(
[Nexus 4 Q&A, Help & Troubleshooting] richport29:
Any luck with the Safe charge app?

I just installed it, hoping for the best..
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
I had no problems with it. But the wifi was off, so I don't know if solves the problem.
[Nexus 4 Q&A, Help & Troubleshooting] richport29:
The reviews look really promising. I'll post back here in a few weeks with a update.

I've had 2 sod instances in the last 2 days. :(
[Nexus 4 Q&A, Help & Troubleshooting] :
It's now been more than a month and I've not seen any signs of the SoD :D

All I've done is turn WiFi optimisation off.

Still convinced this is software and related to the WiFi in some way.
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
Almost the same with me. Turning wifi off solves my problem.
[Nexus 4 Q&A, Help & Troubleshooting] garbagemule:
Reporting back now after 3 months of running my Nexus 4 with WiFi turned off most of the time, only turning it on to download updates and surf a bit once in a while. As long as I keep my WiFi turned off, my Nexus 4 doesn't seem to get the SoD. I think I tried with just WiFi optimization turned off and still got an SoD, but I will give it another shot starting tonight. I rely heavily on the alarm, though, so I think I will still be turning WiFi off during the night, just to make sure I get up for my lectures in time ;)

Looks like this issue will remain dodgy and mysterious. I'm almost positive it has to do with something much closer to the hardware than simply WiFi being on or off - my guess is that there's a faulty component on the boards somewhere, and depending on the environment (anything form WiFi signals to tower signals and different strengths), it will or will not trigger an SoD. It's the only thing that makes sense to me, since some people have reported the issue happening with WiFi turned off. Specifically, the guy who claimed to have two phones, and only the one his wife used got SoDs, even when they swapped phones - I think that's a big hint that it's a lot more specific than "just" WiFi.
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
in some devices disabling the WiFi works, but on others it doesn't, on other changing the motherboard solved and so on. It's a real mystery... :(
[Nexus 4 Q&A, Help & Troubleshooting] garbagemule:
I can confirm now, less than 24 hours later, that turning off WiFi optimization alone does indeed not prevent SoDs on my phone. I had to hold down Power and Volume Down to get it back up, and the battery graph shows the mysterious vertical drop that has previously been shown in other screenshots.

The strange thing is that I have never SEEN it happen - it has only ever happened while my phone has been on standby. I'm going to try turning WiFi optimization back on, and setting "Keep WiFi on during sleep" on Never. I'll report back as soon as an SoD happens, or after a week of them not happening (not holding my breath though)...
[Nexus 4 Q&A, Help & Troubleshooting] hmvs:
Hmmmm... Actually, i have a little bit similar story... I had ZTE U-960 that very often had random SoD (i did a lot of factory resets, and nothing helped). i presented my ZTE phone to brother, and he own it already half of a year, and he just said me that phone have never had SoD... Now i have N4 and i have same problem as in this topic. Strange. Of course it could be coincidence
[Nexus 4 Q&A, Help & Troubleshooting] PsyOr:
Well, give it to your brother! problem solved!
[Nexus 4 Q&A, Help & Troubleshooting] hmvs:
lol :) thanks for nice solution

so guys, please send your SODs phones to me, i will give them to my brother. :laugh:
[Nexus 4 Q&A, Help & Troubleshooting] pepdavies:
I've had this problem twice now. Was late for work this morning! If I send it back to Google, but wait a few weeks, might I get a Nexus 5? Worth a try :)

Sent from my Nexus 4
[Nexus 4 Q&A, Help & Troubleshooting] PsyOr:
Does anyone tried to open the back cover [2 screws] while the device off - remove the battery flex cable and put it back... then test it.. ? worth a try.
[Nexus 4 Q&A, Help & Troubleshooting] dbautista:
How I fixed my Nexus 4 SODs

Same issue here with my Nexus 4. When connected to Wifi, with Android 4.3, every two days (more or less) it suffers a SOD.

And this is how I solved it: First, turn Google Play Store auto updates off. Second, install the 'Wake My Android Pro' app from the Play Store and set it to 4 minutes, Auto StartUp and Low Wake (and remember to use the 'back' button to save the preferences). No SODs for a week!

Update: SODs again! :(
[Nexus 4 Q&A, Help & Troubleshooting] brunoargenton:
My nexus 4 started with SODs a few weeks ago.. Two months after I oppened it and replaced a broken screen. I thought I might had damaged the battery on the process of pull it out.

I ordered a new batt on ebay and hopefully will solve my problem. My sods happen everyday. I'll try Wake My Android Up though, I need a decent battery life while the new battery doesn't come.

Here with wifi off and no autoupdate on G Play sods are still happening.
[Nexus 4 Q&A, Help & Troubleshooting] :
Seems that some of us have "solved" the issue by turning WiFi Optimization on (myself included), others by not using WiFi at all, and others still having problems regardless :(

Of those only having issues when using WiFi, has anyone tried changing the WiFi channel on your router? Could be related to a specific band is what I'm thinking.

If I get time, I'll try it here but with the family devices included, I have about 14 items on the WiFi and it's gonna be a pain to reconfigure them all. Anyone only have 1 or 2 things connected via WiFi and fancy trying to see if this affects anything?
[Nexus 4 Q&A, Help & Troubleshooting] garbagemule:
I've been thinking the same thing. Either the channel or the protocol. My router (ASUS RT-N12 with ASUS firmware v1.0.1.2) has the following setup (underlined options are the currently selected ones):

Wireless Mode (protocol):

Auto

, b/g mixed, n only, g only, b only

Channel bandwidth:

20 MHz

, 40 MHz

Channel:

Auto

, 1, 2, 3, ..., 13

Authentication Method: Open System, Shared Key, WPA-Personal, WPA2-Personal,

WPA-Auto-Personal

, WPA-Enterprise, WPA2-Enterprise, WPA-Auto-Enterprise

WPA Encryption: TKIP, AES,

TKIP+AES

Just let me know which settings you want me to try. I've only got my Nexus 4 and my Motorola Xoom on Wi-Fi. And of course my MacBook, which is very rarely on here at home anyway. So I have no problems reconfiguring.
[Nexus 4 Q&A, Help & Troubleshooting] :
It's worth a try, and thanks for doing this.

I'm presuming you are also getting the SoD problem otherwise this would be pointless :D

As your WiFi channel is set to Auto, it could be set to any channel, so if you don't mind installing a small app on your phone, it would help. To be honest, it's a handy App anyway because it might help you find a stronger WiFi channel than the one you are using.

Here's a link to the App on the play store: WiFi Analyzer

After you've installed that, open the App and select your wireless network (all networks in range will show up). When you have connected to your own, one of the analyzer pages will tell you which channel you are currently using.

Then log into your router and change the WiFi channel from Auto to Manual, and manually select a channel which is different to the one you are on now.

You will lose WiFi connectivity when you do this, and you'll probably have to enter your WiFi password again to reconnect.

Then it's just a case of using the phone on WiFi as you would normally, and waiting to see if the dreaded SoD shows up again.

Thanks again, and good luck :)
[Nexus 4 Q&A, Help & Troubleshooting] sincro:
The only thing that fixed the problem for me was to RMA the phone.

My new phone arrived back in early June and I haven't had a problem since. My wifi is now alway on where my old phone would give problems at least 3 times a week.

I was unsure as to whether replacing the phone would sort the problem as a few people still have the problem with a replacement device. I mentioned this to the Google rep together with info on this thread. I asked if he had heard of the problem before and he hesitantly (carefully) said that it was being looked into and he repeatedly recommended that the phone be replaced.

On the old phone I tried different channels, protocols etc on my router over a number of weeks but the problem remained. In the end I disabled wifi whilst at home as a work around.

My job means that I work away from home a lot. The problem was most common when connected to my home router (a TP-Link TD-N8961ND). I seem to remember it failing only once whilst working away (over many weeks) at one out of numerous hotel locations.

I only decided to contact Google after moving house. Unfortunately the cell data signal is very poor at the new location and so I had resume using wifi at home again. Sure enough the phone locked up the next day.

The new phone has been running with wifi on for nearly 5 months without any problems. The RMA procedure was easy and if the new phone had showed the same problems then I would have RMA'ed it and any other that showed the problem as well....
[Nexus 4 Q&A, Help & Troubleshooting] richport29:
Well it's been a month, and I've had zero SOD instances during this time. The app works :)
[Nexus 4 Q&A, Help & Troubleshooting] dbautista:
Keep WiFi on during sleep = Never

I've set the 'Keep WiFi on during sleep' to 'Never', and I have not had any SOD for more than a week (although my fingers are still crossed). This is better than 'Wifi always shut off', I suppose. I'll post if I suffer another SOD.
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
The problem with this is that you never receive notifications while the screen is off, right?
[Nexus 4 Q&A, Help & Troubleshooting] //RF:
I have had also this issue for a long time. I bought my phone about 8 months ago and have sent it back to be repaired twice and still it is not working. Funny thing though is that after first repair (they changed motherboard then) the phone was working for quite a while, I'd say about 2-3 months. After that, for some reason, it started to have SOD's occasionally so I sent it back to be repaired. This time though they only downgraded my phone from 4.3 to 4.2.2 (which I had done several times already, hoping it would help).

I even tested with all possible combinations, like having completely stock phone (4.2.2 & 4.3) without any applications installed and still it would give me SOD's very often. Then I contacted LG and asked that if they were informed about this huge issue, they said that there's no issue that they would know of. I was pretty angry to them and I even told them that I hope LG never makes another Nexus phone again... :D

So after that I decided to try another kernel, hoping it would fix my problem and installed Franco kernel (currently nightly #193). And I'm having SOD's not so often anymore, perhaps once in two weeks or so, with stock kernel I had probably 2 everyday.

I'm also pretty sure that this is somekind of hardware problem as it was fixed after motherboard change and then magically started again after that but there definitely is something better in Francos kernel at least on my phone.

And just because I have no other smartphone right now, I won't send this back to be repaired again, it takes always at least 1-2 weeks to get it back and I just can't live without a proper phone.
[Nexus 4 Q&A, Help & Troubleshooting] dbautista:
Yes, I do receive them

No. I do receive notifications always. The Wifi is off while sleeping, but the 3G is on.
[Nexus 4 Q&A, Help & Troubleshooting] xpeecko:
Kitkat = no help

Just for those who are wondering if kitkat fix the problem. No, it does not.

I have had wi-fi turned off for few months with no SoD. Yesterday I updated OS with kitkat version (officially) and decided to turn wi-fi on again. In the morning, SoD welcomed me.
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
I was going to ask that. So I am not in a hurry for the update then. I guess it is indeed hardware issue..
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
I've seen some people talking about WiFi Channel might cause this issue, but I don't think this is the case.

If it's wifi channel, then almost everyone will have this issue. Wifi channel being used in every wifi network can be vary. but this thing happen to me whenever i'm connected to any wifi network. I have quite some numbers of business trip, and it always happen.

Anyone ever see this issue on nexus 5? So far I don't see any post for this issue on Nexus 5...
[Nexus 4 Q&A, Help & Troubleshooting] ericsdeadinside:
I get the bloody SoD on my vzw s3 running cm10.2 and cm11 mostly listening to play music but I've also had it die at night. Going to try the wifi optimization shutoff thing.
[Nexus 4 Q&A, Help & Troubleshooting] dsbnz:
had the n4 since september (when i went on sale, yay for bargain!). so far I've had about 8-10 sod's, kinda lost count.

* on all occasions it wasn't plugged in for charging.

* all but one occasion was during the night (which was annoying as i use the alarm), last occurrence was late this afternoon.

* all occasions is when phone resting on hard surface

* have to hold power/volume buttons for at least 10 seconds to restart.

* fully stock, not rooted.

* sod's occurred in android 4.3, 4.4 & 4.4.2

* only occurs when im not using the phone, and screen is off, usually at night.

I've tried all the suggestions is the thread, wifi optimisation, wifi frequency etc.. nothing fixes it.

Could it be a physical connection inside the phone itself? perhaps battery connector, or something that routes power? the reason I'm thinking that, is when i place phone down on hard surface, there would be a small level of vibration, like a small jolt, which may be enough to interrupt connections, and cause a sudden drop in power. I'm guessing this could cause a lockup. I'm starting to think it could be a design flaw, possibly fixable, but thinking its less likely software related. Given that some people have had replacements, and some replacements still have problem.

comments/thoughts welcome :)
[Nexus 4 Q&A, Help & Troubleshooting] Binarybaba:
I am having SoD since 4.3 OTA update. Ever since 4.3 update I have had SoD once a week or twice a week. After updating to 4.4.2 I changed run time to ART, for about 20 days I had no single SoD. Then again it started, now i have reverted to Dalvik last 3 days I am getting 2 SoD per day.

Currently I am running unrooted, Stock 4.4.2 locked bootloader.

In the entire thread SoD happening only to stock unrooted user, does the issue found also in rooted and running custom rom's.
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
I kept trying here and there but nothing helps. In the end I just send my phone to LG Service Center in the country where Nexus 4 is available.

I checked with the store if they can track my purchase information and apparently they can't. the only they can check is when this phone being activated. Note: I did not buy my phone from the country where I sent my N4.

It's less than a month from my end of warranty, so I'm still lucky and they agreed to replace the machine with no cost. (I sent my phone when the issue was happening. it's very easy to reproduce this issue. and they instantly acknowledge the problem)

The lady replaced the machine in front of me in less than 15 minutes. (See attachment)

Of course you will lose all the data, and need to re-patch to 4.4.2. But it's not an issue for me.

Now my n4 phone has been running with wifi on for almost 3 weeks with only one reboot. I even use it to download torrents using wifi to stress test it.

Seems the problem gone and happy with the phone again.

Just for sharing. Send it back to Service Center when possible, guys.

Cheers!

Kebo
[Nexus 4 Q&A, Help & Troubleshooting] ChunkyMonkeyIceCream:
This issue is starting to drive me crazy, I can't believe I own a phone that can't even stay switched on! I use it as an alarm so if it switches off in the night I'm screwed. What if I need it in an emergency and I take it out of my pocket and it's crashed again and I have to restart it? This is my first android phone and will certainly be my last... Has there even been any indication that LG/Google is aware of the problem and is actually looking into it?

Saying all that, at least I'm not the only one with the problem and many of you have been trying to come up with a fix! :good:
[Nexus 4 Q&A, Help & Troubleshooting] LuCiPh33R:
*sigh*

I dropped my phone, replaced the screen myself, and now a couple of weeks after getting the 4.4.2 update (stock everything, no rooting, no custom homescreens or lockscreens) I get the same random shutdowns, usually on the way home from work, which incidentally also always reset the wallpaper. I was beginning to think it was because of the cold weather (I use the bus) but having read this thread I guess this is not the case.

Out of curiousity where is the battery graph hiding in stock 4.4.2? I can't seem to find where its gone so I've had to install another battery logging app. Incidentally, for me Battery Minder FC's whenever you try to manipulate the graph in any way. I've added a Wifi timer app to only put the wifi on at home to see if that helps.

Anybody know what's Google is like for RMA'ing (I'm in the US, bought in the US) *after* user replacement of screens. Is this voiding the warranty so they don't touch it?
[Nexus 4 Q&A, Help & Troubleshooting] kebosatu:
I know it's very irritating. N4 is my first Android phone and I got this problem too. But I'm pretty sure this issue only happen to very small number of phones (compared to millions of normal Android phones in the market). I ordered like 6 sets of this phone and only one (mine) is having this issue.

But well, my suggestion is that don't blame on Android, it's just that we (very) unlucky we got problematic hardware.

And at least LG honor it's warranty. Are you able to return your phone to LG/Google in the country where you are residing currently?

---------- Post added at 01:41 AM ---------- Previous post was at 01:36 AM ----------

This random shutdowns only happen when you turn on your wifi... no matter you have dropped your phone or not...

You should check with LG if they can help on this? probably with small amount of fee? rather than your phone become totally unusable. For a company with such a scale (LG), replacing a block machine of N4 will cost very little.
[Nexus 4 Q&A, Help & Troubleshooting] LuCiPh33R:
Just to report back, keeping the wi-fi didn't fix the problem, but did make it last slightly longer before it crashed. Today I switched off my phone for a restart at 79% battery, then when I switched it back on it was down to 11%, dropped to 9% within about 30 s, then shut down not long after that. The back of my phone is slightly bulging from the battery, so it might be on its way out. Admittedly I could've used more finesse when removing the battery when I replaced the screen a while ago, but that adhesive makes it hard to be gentle...
[Nexus 4 Q&A, Help & Troubleshooting] LuCiPh33R:
I got my new battery and fitted it this morning...and the old one is more than 50% fatter than the new one. Whether it's a bad batch, or its because of the drop, or because of me being too rough when I removed the battery to replace the screen, or all of those, I've got no idea. The phone was spinning nicely on its back with the old battery, and with the new battery this has stopped. Its charging now and I'll report back later.

If this works out I'm going to cut open the old battery and see what it looks like (I'm a chemist so I can do this safely in a fumehood). There's a faint fruity smell coming from the battery, but I can't say for sure whether this is coming from the adhesive for the battery into the phone, or the battery itself (presumably electrolyte related)..