[Sony Tablet S] shjiemon:
So, like all of you, I experience bugs. And I went through the pain of writing a lengthy email to Sony's customer support.

Below is the email in which I list the, for me, most annoying bugs.

Can anyone please tell me whether they have the same issues....? I really wonder if my device is "more broken" then other Xperia S tablets.

PS: The email was originally in Dutch. So I ran it through Google Translate and then corrected it a bit. But at some places the grammer might still be a bit weird :p

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Hello,

Some time ago I sent you an email in which I reported a series of bugs that I am experiencing regarding my Xperia Tablet S. See the earlier mail where this "reply" is on.

You have then recommended a so-called "hard reset". I had already stated that I would rather not do that, because this would lead to data loss.

However, after some time I dared to be bold anyway and go ahead with the hard reset. The bugs, after all, did not go away by themselves. Honestly, I was hoping that the bugs would perhaps be remedied by the (long time ago) promised Jellybean update. But now I've waited for so long, and the update is repeatedly postponed, so anyway I've tried the hard reset ....

The result of the hard reset: Absolutely nothing! Apart from the expected loss of data, so I was not happy. Now I still suffer from (so many) bugs. The most annoying (but certainly not the only one!), is the poor video playback.

I bought this tablet especially for the combination of a good screen and the hardware (tegra 3 processor) that would be capable (in hardware mode) to properly decode H.264 videos. The main purpose of using a tablet for me was: to watch movies while I am on the road, because I travel a lot by train. But when I use the player (any player whatsoever, eg MX Player, BS Player, but also the "stock" player from Sony) in hardware mode, "hiccups" appear I the image continuously, which is very disturbing. There continually appear "frame drops". In software mode, this is (almost) non appearing, but then the battery very quickly gets empty.

I myself of course do not know the cause of this issue. However, ON THE ONE HAND I know that there exists a "memory management issue", where some people (during "normal" use of the tablet...) suffer from spontaneous shutdowns (this happens to me too sometimes, very annoying, but it does not happen very often). But ON THE OTHER HAND I read on forums that other people have no problem with (hardware-based) video playback on the Sony Xperia Tablet S. I can only assume that to be the case, I can not of course go check it for myself, or compare.

Fact is, that the above is not the only bug bothering me (below I will enumerate them further). I'm experiencing my tablet on the whole to be very unstable. I, again, don't know whether that is something that all Xperia Sony Tablet S devices suffer, I only know that my tablet is unstable.

The bugs that I suffer from:

- The above video playback defects.

- Bluetooth audio streaming does not work properly. I often take a "dip" (silence of approximately one second) in the audio.

- Commonly (yes, even while typing this mail) spontaneous music stops playing when I'm using a (wired) headphones.

- Occasionally, the whole machine is just slow. Swyping between different homescreens is slow then, as well as rotating the screen, and the keyboard responds so slowly that normal typing is almost impossible.

- Occasionally, especially when running multiple apps, the tablet spontaneously turn itself off.

Perhaps there are more bugs, which right now don't come to me. But I suppose you agree with me that the above actually is already too many to mention....?

In all, I find it really unacceptable for a tablet of 399 euros, from a brand like Sony. So I want it solved. To sent it back is something I would not particularly like, because I use the device a lot, but if all else fails, and you guarantee that the problems will disappear I will do this.

Possibly (see previous email) my tablet may not be splashproof (which I, of course, am not happy about...). You'd be able look at that or repair that too then.

PS: The only "bug" that I do not have, which I earlier reported, concerns wifi timeouts. That proved to be due to Adblock Plus, which I previously had installed. Without this app, no wifi timeouts anymore ...

I hope you treat this email seriously. I take it you have test models, which you can use to verify these things, whether this is "normal" (something that all Xperia S tablet devices suffer ... which is actually certainly not "normal" at all.)

PS: I have (since a long time) installed the latest updates and therefore run ICE CREAM SANDWICH 4.0.3 release 6b.

Sincerely,

Simon Winter