yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] metymun:
I've read all posts in this thread and think that there are 2 different issues here. One of them is sleep of death (SoD) and the other one is completely shut down issue. Unfortunately, I experienced both and I hope my stories help.

SoD:

My N4 doesn't react anything when the SoD occurs as many of you said, but it doesn't mean the phone is off. I've tried to call my number from another phone during the death time and the proper ringing signal was heard form the caller side but my N4 was lying down like dead. Also some people wrote here the notification LED was working at SoD time. So this problem seems most likely a software issue like crashing or freezing. (Also there is an evidence to point out a hardware problem: http://xdaforums.com/showpost.php?p=42827348&postcount=207)

Shut down:

When I plug my N4 into the wall socket, the battery indicator says the phone is fully charged in a minute sometimes. Once the battery level was 5% when I plugged it and when it showed %100 after a very shot time. I plugged out immediately and kept screen on. Battery level went down properly until 95% and then the phone shouted down suddenly like the battery was detached. Power button didn't turn it on. So, I plugged it in again and when I tried to turn it on again immediately, notification LED blinked red for a while. About 15 seconds later the phone switched to proper charging mode, blinking LED stopped and the battery indicator appeared on the screen. Then it turned on again normally. I guess this is a software issue as well because restarting the phone manually corrects the battery indication every time. (But also it could be related to battery or something around battery)

PS: I think some people experienced SoD but they supposed their phone shutted down. Please test your phone by calling, making something to triggers LED etc.

(Sorry for bad English if there is)

---------- Post added at 02:28 AM ---------- Previous post was at 02:05 AM ----------

By the way, I don't think radio or WiFi cause these problems by itself. There was a couple in this thread from Germany who had on the same network, same WiFi, same place etc. But only one of them had SoD issue.

http://xdaforums.com/search.php?searchid=203263843
[Nexus 4 Q&A, Help & Troubleshooting] admiralspeedy:
I just thought I'd chime in on the whole not wanting to turn on portion of this issue. I haven't had any of these issues and I'm fairly certain it's a hardware issue.

Anyways, if you are trying to turn the device on while it's plugged in, I found out that it actually wont turn on unless you press the power button once, which shows the battery charge level and then hold the power button and it will come on. The first day I noticed this I kind of freaked out thinking something was wrong and then I remembered my last phone did the same thing.

I'm kind of think this might happening to you guys and you don't realize it.
[Nexus 4 Q&A, Help & Troubleshooting] Minrray:
Ok, it's the Wi-Fi for me, not location services, not auto updates.

It simply sudenly shuts down without notice randomly when I'm connected at home on WiFi.

Router Linksys Cisco WRT54G
[Nexus 4 Q&A, Help & Troubleshooting] Viewmax:
I had a hope that Android 4.3 will fix the issue, but nope :( On next day after update I got SoD :(
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Yup, same here...not even 24 hours after update to 4.3. The N4 is my first and last venture into the realm of Android. If Google's flagship phone is a piece of garbage, it speaks volumes about the other Androids out there. I'm putting this POS on eBay this fall when the next iPhone comes out. :p
[Nexus 4 Q&A, Help & Troubleshooting] xpeecko:
I have probably the same problem (wi-fi). I had my phone reclaimed, however LG didn't find anything and they send me a stupid brochure about Stand-by time and what may consume battery.

Here is screenshot - after 3 days not using 3g or wi-fi everything was ok (3 days surprised me as well, but I was on vacation :) ), but only hour or so after turning wi-fi on - phone was dead.
[Nexus 4 Q&A, Help & Troubleshooting] Fabriciohss:
Well, I cant help but add another story to the ongoing thread.

Broke my screen a few months ago, and then proceeded to replace it myself (bought the phone overseas so I cant really rely on RMA and all).

Two weeks after replacing the screen, the device started randomly reboting, and the battery went nuts. This just happened after a few minutes after booting:

Phone is completely stock, 4.3. Tried stock 4.2, different roms, root, unlock, pretty much everything. Can a battery replacement do the trick? Has anyone tried this out yet? Unfortunatly I cant just replace the phone. :(
[Nexus 4 Q&A, Help & Troubleshooting] ldotto:
I received the 4.3 update and got the SoD within hours. I had this happen within 2 days of purchasing the phone from Google and have had it happen weekly ever since. (past 2 months) I have had it happen when connected to my home WiFi as well as at work. I do not however believe WiFi has anything to do with it. The first time my N4 hung I had not installed any apps. The phone was as delivered by Google so you can't blame any apps on causing the problem as I have read in other posts.

Pretty crazy that this has been going on for so long without someone figuring out why. It is very frustrating to be waiting on a call or text only to find that the N4 has froze.
[Nexus 4 Q&A, Help & Troubleshooting] :
I'm pretty sure it is a problem related to the wifi - for me at least.

I had 4 SoD's in the space of two weeks. It was always on my home network, in the evening. Obviously XDA is the first port of call and that's what brought me to this thread. So as an experiment, for the last 3 weeks I've been using purely 3G and not enabling my WiFi at all. Even 4.3 was pushed to me over 3G via Tmob.

In the last 3 weeks I haven't had a single SoD.

I'm considering turning WiFi back on to see if it happens again, but I think I'll give it another week or so on 3G, just to make it a whole month.

EDIT: I've now been using nothing but 3G for a solid month, and not had a single SoD. Tomorrow I'll start using WiFi again and see what happens.
[Nexus 4 Q&A, Help & Troubleshooting] garbagemule:
Hello, everyone!

Long-time lurker, first-time poster. I've had my Nexus 4 since mid-June, and have also experienced the horror that is the Sleep of Death. I've read every single post in this thread looking for a solution, and it seems like, for me, turning off Wifi did the trick. I've had Wifi off for over a month, only turning it on to download updates, and I haven't had the Sleep of Death since. Before that, I saw it 3 or 4 times with 4-10 days between each occurrence. If I see another one with Wifi off, I will report back.

It's been a couple of weeks now, is your phone still holding up with Wifi on?
[Nexus 4 Q&A, Help & Troubleshooting] Joenr76:
I didn't see this thread before starting my own here: http://xdaforums.com/showthread.php?p=44712946

As you can read there: I had no problems with my phone until I tried to install 4.3. Now I also have them. Both Google and LG are quite about the issue. And because my warranty was voided, I can probably not send it back for a new one. (Also, I'm in Belgium were the device was never officially released.)
[Nexus 4 Q&A, Help & Troubleshooting] DupleX01:
Thanks for your feedback!

I am having the same issues and also was pretty consistent with WIFI on.

I changed the advanced WIFI settings, disabling WIFI optimization and haven't had a reboot or SOD for 10 days.

View attachment 2195206
[Nexus 4 Q&A, Help & Troubleshooting] krishnan.sri92:
I had this experience after two weeks of purchase if this brand new nexus . and that too after the upgrade to 4.3 . was shocked literally :7 had no idea what it was called until now !! Was terrible t though haven't had it ever since :)
[Nexus 4 Q&A, Help & Troubleshooting] DupleX01:
Edit: Sorry for the double post, Tapatalk acting up.
[Nexus 4 Q&A, Help & Troubleshooting] :
Sorry, I forgot to post back :silly:

Yes, a couple of days after going back onto WiFi I had the dreaded SoD again. This has convinced me the two things are related.

Rather than leave my WiFi off completely, I'm in the process of trying to narrow down what's going on.

I've disabled the WiFi optimization as suggested by a couple of people here, gonna see how that goes for a bit. If I still have the problem I'm gonna change my WiFi channel.

I'll report back if I find anything.
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
Hello,

I 've been reading throught the pages here to see if there is a solution for this as I get the SoD at random intervals. Sometime after weeks, sometimes even twice a day.

The strange thing is that when I call the phone I can hear the line beeping but the nexues does not respond. Actually I missed some calls this way and there was no proof for me that I has an issue with my phone since the caller was hearing the usual tone.

I've had this on stock kernel altough now I am using faux's on stock 4.3.

Indeed I had the wifi turned on all day, I don't remember if I got one with the wifi off. I will test it at sometime.

My other thought is that the issue might have something to do with the fact that i use Widget locker as a lock screen replacement.

I am not sure thought beacuse so many people have the issue, probably not all of them will use a custom lockscreen.

My router is the TP-Link nano router. I am using the Safe charge app as well, at least with it I haven't missed my alarms yet.
[Nexus 4 Q&A, Help & Troubleshooting] :
Just FYI mine is completely stock, not even rooted. (My online banking App won't work on rooted phones)

I use the standard pattern unlock, and don't have a custom kernel or launcher or anything like that. I love the pure google experience :)

The only related App I've installed is safecharge, though I was never getting the "death while charging" fault which is slightly different to what this thread is about.
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
Disabling Wifi worked for me. But this sucks...
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
I had one SoD today after maybe 4-5 days without. I switched off Wifi optimization to see if this works for me.

I'll see how it will work with this disabled and report if I have a SoD
[Nexus 4 Q&A, Help & Troubleshooting] xpeecko:
available apps updates

Has anyone notice, that after SoD and rebooting, there is (usually or always?) notification icon about available apps updates ?
[Nexus 4 Q&A, Help & Troubleshooting] adrianolsk:
Same here

Now that you mentioned it, yes, I always get update notifications after a SoD , today my Nexus 4 rebooted by itself, when I realized it was on the X booting animation screen already, plus update notifications after boot
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
If you manually cycle the power, you'll see updates if there are any available. I think Android automatically checks for updates on boot.
[Nexus 4 Q&A, Help & Troubleshooting] xpeecko:
Ok. But I was suggesting, that SoD happens usually when apps updates have just appeared (and checked using wi-fi).
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
To my disappointment I had a SoD 5 minutes ago with Wifi optimisation off :crying:

Btw wifi percentage on battery was the almost same, only 1% increase some times. In total 2-4% max. I have it on all day.
[Nexus 4 Q&A, Help & Troubleshooting] xpeecko:
first SoD with wi-fi turned off

I have just experienced first SoD while wi-fi was turned off.

"Surprisingly", 5 new apps updates became available.
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
I did have a new update when I rebooted. I think this has something to do with Play store force refreshing or something like that at boot.

I am just hoping this will prove to be a software issue although from what people say it looks like a hardware problem
[Nexus 4 Q&A, Help & Troubleshooting] SousukeUK:
But maybe Play Store tried to check for update while the device is in sleep and got stuck on a loop or something?

I got a new one month old Nexus and got 7 SOD so far.

Recently after I unchecked Play Store Auto Update I didn't had any SOD for 2 week.

From last night had 2 so far.

And all this time the battery was over 30% but each happened at different level.

Wifi is always on.
[Nexus 4 Q&A, Help & Troubleshooting] ninjames:
So yeah 4.3 broke my phone's battery or something. Because I have tried installing other roms and everything else since then and my phone is dying at full battery or a bit lower, and charging to full in like two minutes, all since the 4.3 update. The worst part: Google screwed me on an RMA before so I had to get my screen replaced by a third party, so I doubt they'll take my phone to fix this. :/
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
I always had auto updates off.

It's weird that this did not get enough publicity.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
After seeing several people post that they think it might be a WiFi issue, I completely disabled WiFi. After a couple days I got a SoD; so that rules out WiFi, at least for me. Basically, the only way I can avoid SoD is to keep it on a charger as often as possible with Daydream enabled. As long as it's charging with Daydream, I never get SoD.
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
I've updated to PA and now everything is working fine. So I guess this confirms that is a software problem.
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
That is interesting I am waiting for PA 4 to make the shift.

Let us know for your long term experience with the SoD issue
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
How long have you been on PA? Please keep us posted on the happenings or lack lack there of. This is my first Android device, and I have never rooted before. If that's what I need to do, I will...
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
Almost 5 days now, running 3.9. With the wifi on all day, no shutdowns or reboots.
[Nexus 4 Q&A, Help & Troubleshooting] garbagemule:
Some of us have had the SoD happen with more than a week between incidents. I'm not saying you shouldn't be hopeful, but please don't pass it off as "now everything is working fine" until you've confirmed that it has solved the problem for at least two weeks. Please report back in a week or two with your status :)

If this is indeed a software issue (in all cases), then I sure hope Google picks up on it soon, because as much as I hate this issue, I really don't think it's worth ruining my phone over (but to each their own).
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
I totally agree with what you said. It wasn't my intention to say that updating to PA is going to solve the SoDs, but for me that seems to worked, for now at least. And every device is different, so we can't expect a "one solution fix all" kinda thing.

I'll report back in a week.

Best luck.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
My first Nexus 4 had no issues for 3 months until < 24 hours after I upgraded to 4.2. I RMA'd it, and the replacement device had no issues for about a month before exhibiting the SoD.
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
So after a little bit more than a week without SoDs I just had one this morning. I tried everything, my only hope now is to wait for a fix from Google.
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
:( Too bad. Oh well I will just hope this will occur at non important time of the time
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
It usually doesn't, but my fear is that happens while I'm sleeping then the alarm won't go off.

I don't know how this problem gets so little attention...
[Nexus 4 Q&A, Help & Troubleshooting] macori:
Guys, I don't want bring bad luck to me, but I don't have sod from 7/17...I'm just using cm 10.2 with FrancoKernel, and I disabled play store auto-download and notifications
[Nexus 4 Q&A, Help & Troubleshooting] cguru:
I also experience the SOD issue.

I don't know if already mentioned, but everytime it get a SOD overnight someone wrote me at night on whatsapp. It's easy to detect because I linked whatsapp to the green notification color. The led is flashing but no reaction while pressing on power on.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Heh, Google just dropped the price on these, and Lifehacker posted on it. I had to post a warning for folks on this :)

Lifehacker link
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
I got SoD once back in a while during charging and I did miss an alarm hopefully nothing important.

But apart from that all my SoDs happen while on battery. Nevertheless to be on the safe side I am since I always charge it at night I use the SafeCharge app to keep a wake-lock and avoid the deep sleep. Did you get SoDs with this app?
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
I didn't know about that app. I'll try it and report back.

Thanks.
[Nexus 4 Q&A, Help & Troubleshooting] adrianolsk:
Video of a SOD

this video show exactly what is happening with my nexus 4

youtube . com /watch?v=_rYZhIF9es4
[Nexus 4 Q&A, Help & Troubleshooting] GAmorim:
I just had 2 in a row now. Getting frustrated with this.
[Nexus 4 Q&A, Help & Troubleshooting] Brewbud:
Most I have talked to have not had a problem with this.

I have had SoD twice now. First time several months ago with 4.2.2. No Wifi and it wasn't charging. The 2nd time was just yesterday. It was charging, no wifi. The phone was alive since the message light was blinking (Google Voice text). The odd thing that happened was it notified me I had a system update available after I rebooted (vol and pwr button). I was already on stock OTA 4.3 before it rebooted. I was busy so without thinking I had it do the update. Now it is still at 4.3. Just another oddity.

Since it hasn't happened much it hasn't been an inconvenience but I hope it doesn't get worse. Now if I can get my damn iPad to quit constantly crashing....arrgh

Cheers!
[Nexus 4 Q&A, Help & Troubleshooting] kaioziro:
Hello everybody. I read the whole topic .. This is very strange and variable!

I had this same problem and without thinking twice cranked up the exchange.

But after it was discovered it is software problem or hardware? since it started in 4.2 today we are already at 4.3

I saw a guy I can not remember the page saying that the motherboard exchanged it for a v11 and v10 for what he said just the SOD

---------- Post added at 03:19 AM ---------- Previous post was at 03:13 AM ----------

Changing the motherboard v11 v10 solve your problem buddy?

If you're resolved proven that is hardware problem ..

So if you already have something concrete is hardware or software?

would be a relief to know that software is knowing that one day'd have correction already applied hardware only exchanging the phone: (
[Nexus 4 Q&A, Help & Troubleshooting] algus:
Yes, replacing motherboard solved this. I think I posted an update here after that post. Never had a single problem with this phone after that. With both stock and custom firmware. Now using cyanogenmod. I think it was a hardware problem. Hope this helps and good luck!
[Nexus 4 Q&A, Help & Troubleshooting] kaioziro:
Dude thanks for the quick response ...

How would I know which model of my motherboard? There are many models of motherboard? from what I saw was your fault v11 and had already version 10 has not ...

There is only v10 and v11?

Sorry for so many questions, but I'm kinda sad to be hardware and afraid of having caught one defective: (
[Nexus 4 Q&A, Help & Troubleshooting] algus:
No problem! I think revision is seen in bootloader menu, maybe there are newer versions out there now. However I don't think that the sleep of death problem relates to a specific revision. In my opininon it's just a faulty component (motherboard) which needs to be replaced with a good one of any revision.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
I was really hoping it was a software problem, so I wouldn't feel guilty when I chump this POS off on somebody on EBay and buy either a Galaxy S4 or iPhone5S.
[Nexus 4 Q&A, Help & Troubleshooting] algus:
Well, it's a good phone and I really like day one updates and great compatibility with custom firmware like cyanogenmod. Samsung and apple are mighty competitors but LG did a good job with nexus. What they lack is quality, not as bad as russian roulette but still one of ten LG phones might have problems. I read it somewhere and tend to agree. In my country they even offer a free service to send a courier to your home to fetch failed phone to repairs. I was not happy with my phone at first too. They definetely need to test hardware before selling it.
[Nexus 4 Q&A, Help & Troubleshooting] elsrss:
After replacing one N4 and after sending it once to LG (where they just updated the software/firmware) the problem persisted. So, 1 month ago I decided to go to the store and ask for a refund or replacement with another phone. They said they can do that only after they send it to LG two times and the problems remain.

So we send it for the 2nd time, where they changed the battery and they also made another firmware update. I have the phone for 10 days now with no problem (and android 4.3 installed).

However, I should note also the following:

Originally we got two N4 for me and my wife. The problematic one was that of my wife. Unfortunately I lost mine during a trip and decided to take over hers, since she was happy with a less advanced smartphone (that she recently got).

So, the originally problematic N4 works fine, but with my account and sim card. There were some people in this topic reporting that switching accounts between problematic and non-problematic phones also resulted in transferring the random shut down problem to the good phone. Which sounds strange, but maybe I am experiencing the same thing now.

If that is really the source of the problem, then I can only add that the sole difference between the google setup of my wife and me (apart from the email address of course) was that my wife never activated her google wallet account. I only note that because recently here some people thought the whole problem may be associated with the Play Store app and automatic updates over wifi.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
Google Wallet, interesting. Worth a shot! Turning mine off now, and will check back in a few days. So much for looking cool when checking out at the grocery store :p
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
I don't want to disappoint you but mine has been disabled since day 1.

Whay I am testing now is the sugessted influence of Play store.

I switched off notifications for updates to see what will happen!
[Nexus 4 Q&A, Help & Troubleshooting] cr3ativ7:
I also have the same problem but not on my Nexus 4, but Xiaomi's Mi2s... The exact same thing happens to me. Anyone came up with any bright idea?
[Nexus 4 Q&A, Help & Troubleshooting] xpeecko:
And I don't want to disappoint you .. :) but I had the notification of updates disabled, and SoD appeared.

Anyway, after SoD I always check play store, and I can't remember the case, when there were no updates available.

My experience is, that when updates are available, my battery discharges a bit faster and SoD is more likely to happen.
[Nexus 4 Q&A, Help & Troubleshooting] orangeyes:
Oh well there goes my last hope :(
[Nexus 4 Q&A, Help & Troubleshooting] :
Just checking in again :)

In THIS POST I mentioned that I disabled the WiFi optimisation, and would see how things went.

Well it's now been 3 weeks, I've been using a combination of 3G through the day and WiFi at home all evening and I haven't had a single SoD. Previously I would have had at the very least 3 or 4 per week.

I'm convinced it's a software problem, and for me seems to be related to the WiFi. I will of course post back if anything changes, but I'm starting to think (hope) I've seen the back of this issue.
[Nexus 4 Q&A, Help & Troubleshooting] The Chadd:
I disabled WiFi, and had SoD within a couple days. I have yet to find a common denominator with this issue.