yashsingh1/xdaforums huggingface dataset:
[HTC Droid DNA] zounduser:
I learned my lesson believe me! Lol. I dodged a $220.00 bullet!!! I almost sh!t myself when i got the call, and he told me it was fully covered and merry xmas! Lol.

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] jayochs:
i've said it 238949238 times...HTC has hands down the BEST customer support of them all. i've personally been talking to the same customer support rep for a year since i got the rezound, and they seem to actually care about what us customers think. it's awesome.
[HTC Droid DNA] adamjamess:
That's customers service. That's wicked awesome.

Posted from my Verizon Employee Edition DROID DNA #01749.
[HTC Droid DNA] zounduser:
I agree bro! It is awesome!!!

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] Ranger093:
A plastic screen cannot crack from going hot to cold. It's NOT glass.
[HTC Droid DNA] Bigandrewgold:
Uhhhhh, not sure where your pulling this info from, but it is infact glass.
[HTC Droid DNA] zounduser:
Its gorilla glass "2"! Plastic?!!! Hahaha....ok!

Obviously it can, because it did. And HTC seems to believe that as well.

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] jayochs:
lol i've never seen plastic shatter... ;)
[HTC Droid DNA] zounduser:
Here u go.. http://www.pc-tablet.com/14267-htc-droid-dna-google-nexus-4-top-android-phones-specs-comparison

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] hungsolow:
You mean u didn't get Apple Care??? lol
[HTC Droid DNA] zounduser:
No, no apple care! Lmfao! :p

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
http://www.htc.com/us/smartphones/htc-droid-dna-verizon/
[HTC Droid DNA] jayochs:
lol what are we looking for
[HTC Droid DNA] cowisland:
OP, what service are you using for the repair? HTC website offers a phone number only for some company called PCD. I also need to replace the screen. Thanks.

http://www.htc.com/us/support/phone-repair
[HTC Droid DNA] droidxrooting:
Stupid HTC lost my phone and can not find it :(... It has been delivered on the 29th and they dont know where it is. They are trying to escalate this problem. It will take them longer to fix it :(
[HTC Droid DNA] GLIMMERMAN76:
Call the number on the top the 1-888-617-1113

I got a nice lady that told me it should be around 220.00 to fix or less. I'm sending it back to them no problems.
[HTC Droid DNA] holla420:
Oh hell naw they lost your phone. They would be sending me some kinda of accessories for free along with my free phone
[HTC Droid DNA] zounduser:
Gorilla glass 2!!! Lol. Its not plastic, according to HTC. But what do they know? They only made it!!!! Lol

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Well, that link doesnt pertain to me bro. It says out of warranty, or unbranded/carrier. I got mine from verizon, and it was under warranty. Lol. I dont know, maybe im lucky or whatever.......but i have repair tracking # and it says "in repair" on htc website.

Edit......anyways, im using HTC repair. Being that it is covered under warranty. I was told it was covered, then i got email saying the quote was 220.00. I then called and said.....i wouldnt have even sent it, but i was told to, and that it was covered. The next morning, a guy from htc repair called and said it was fully covered, because as i told them there was no sign of a drop. He said disregard the quote email. And i would recieve a new email when it was finished.

Edit #2.......what happened to your screen?

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Damn! They better not lose mine!

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Pics look crappy

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[HTC Droid DNA] jayochs:
HAHAHAHA UM what's in the background on the top left? hahahahahahha
[HTC Droid DNA] zounduser:
Lol. Let me look. Hold up.......

Edit!!!! Roflmao!!!!!! Its a fat fu(k!!!!!! Bahahahahaha!!!! Dateline was covering a story on celebs that have lost weight! Lmfao!!!!!!!

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] cowisland:
Wife dropped her DNA right on the screen on a tile floor. The glass broke into a gazillion cracks.
[HTC Droid DNA] holla420:
Awe damn man that sucks big time. So wats the deal with gorilla glass 2 if it's shatters so easy
[HTC Droid DNA] Bigandrewgold:
It doesn't shatter as easily or scratch as easily. But its still glass. It'll break.
[HTC Droid DNA] durres:
Im stil a noob
[HTC Droid DNA] zounduser:
This sucks! My phone is still in repair?! I guess i wont have it till the middle of next week. Im hoping. I miss jellybean. Dont get me wrong....i love my rez, and the fact that its running s-off, with sense 4.0. But im missing my DNA pretty bad.

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] bmorrisj:
I cracked my phone and Asurion had me a new one on Xmas eve. It shipped next day air on Fri 23rd from Kentucky but was delayed because of weather. $99 deductible though.
[HTC Droid DNA] zounduser:
Nice! Mines free though. Lol

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] cowisland:
When you ship the DNA off to repairs, can you just put the sim card into the old phone with no issues? I was hoping to use my old Thunderbolt when the DNA is away. Thanks.
[HTC Droid DNA] zounduser:
Yup. As long as they are the same size.

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] Spider210:
Or just use an adapter
[HTC Droid DNA] zounduser:
Got email from HTC. Its repaired, and will b shipped out tomorrow. :D

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] holla420:
How long till u get it back?
[HTC Droid DNA] droidxrooting:
Officially today is the 10th day since I shipped my phone to HTC and they did not even find it yet. :( I am so upset about the whole situation.
[HTC Droid DNA] zounduser:
I should have in 1 or two days bro. ;)

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Ya, i would b real f n pist if i were u!!!! I would b calling them nonstop! Tell them to send u a different one, and when they find urs, to keep it. :p

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Got fedex email. Htc is overnighting it to me!! :)

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[HTC Droid DNA] holla420:
HTC isn't so bad in ur case. I kno ur happy as a mofo
[HTC Droid DNA] zounduser:
Yes i am sir!!!!!:p

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[HTC Droid DNA] zounduser:
http://db.tt/E3yxOhf7

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[HTC Droid DNA] zounduser:
Got my phone!!! They sent me a whole new phone! Brand new!! :):p

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[HTC Droid DNA] vdChild:
BINB including accessories?
[HTC Droid DNA] holla420:
Feels good to have a new DNA in ur hand don't it
[HTC Droid DNA] zounduser:
Hell ya it does bud!!!! Oh how i missed the! Im all set up, had to reunlock, and rom it, but i dont mind, i love android!! Anywho......yup, feels good to be back!

:p

RATTLED FROM MY ONE XL USING ICS TAPATALK 2
[HTC Droid DNA] droidxrooting:
I called them 2 days ago and they told me that they have found my phone. And informed me that they would update the tracker online so I can see the progress. Two days later the tracker is not updated yet. I also asked them since they lost my phone for 7 days and repairs has not began yet when I should expect my phone. They told me straight, they had no idea.... very sad day for HTC. I just bought GS3 from ebay. I will sell my DNA on ebay or craigslist once it gets here,

I always liked HTC but never owned one. I was always MOTO fan and recently started to like Sammy too. Now I lost any faith in HTC. No wonder they are loosing money.
[HTC Droid DNA] zounduser:
Wow bro. Im sorry. I got hooked up like a fat cat! I would never give up on htc though! They r the best!

RATTLED FROM MY ONE XL USING ICS TAPATALK 2
[HTC Droid DNA] droidxrooting:
I know this is sad but it needed to be done. Once you have a bad experience with something. You try to avoid it. That's what happening to me right now. I know I am sacrificing quadcore and 1080p screen but I am getting some things back. Expandable memory since on my nexus I usually use close to 20gb of the storage. Removable battery and samsung informed about 3000mah battery for gs3. I am getting a good camera, s voice and other benefits.
[HTC Droid DNA] vdChild:
Enjoy the radio issues and the crappy svoice... Had Verizon send me an alternate replacement because the radio is that bad and here I am a happy customer again... Should've never strayed from HTC in the first place..... Eris to tbolt to rezound had a breif love affair with gs3 (which never works out ;)) and here I am.
[HTC Droid DNA] droidxrooting:
My wife had an s3 for 4 months until she switched to iPhone 5. Everything on that phone was great. Se did not have any problems at all. It was slightly too big for her. Then she switched to an iphone.

I just called the HTC for the 5th time and they wont fix my phone. They are sending me re-manufactured/refurbished phone. When I sent the phone to them the phone was not even 1 month old. I had it for 20 days. I dont think this is great customer service at all.

For the time lost and the inconvenience they did not do anything at all. I always thought HTC had a great customer service but I did not experience that at all. The rest is for you to Judge.
[HTC Droid DNA] zounduser:
The phone is too new. Its likely that ur replacement will b a brand new device, like mine was. If u wanna go with the s3 thats your right bro, i understand that them losing ur device n all has left a bitter taste. However, i still believe htc's phones are the best.

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] treadwayj:
if you decide to do that would you let me know, i am always in the market for another dna
[HTC Droid DNA] zounduser:
Sorry missed this one. No, not in the original dna box, and no, no extra accessories, just the device. But it is brand new. No scratches, it looks like a brand new device. Either way, its not the one i sent them, relocked. So it is a new phone.

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] gray10k:
thanks

Good stuff
[HTC Droid DNA] droidxrooting:
They are sending me a new one as well. But it is taking so long. It has been now 15 days since they got my original phone. And they still did not ship it back to me yet.
[HTC Droid DNA] croppz:
Good thread with an even better outcome. Awesome OP that HTC replaced it for you. Another reason why I decided to go with the DNA over the S3 was I've seen lots of praise on their customer service. Jayochs experiences as well helped convince me, not to mention how they follow up on the bugs thread that's posted in here. I love this phone too much to get anything else! ahha.
[HTC Droid DNA] zounduser:
Ya, they treated me really good. Tried charging me at first. Lol. But got it right in the end. And i agree! The DNA is the dopest device out!!!

Sent from my ADR6425LVW using Xparent ICS Tapatalk 2
[HTC Droid DNA] zounduser:
Im glad u r getting a new phone my dude. :p

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[HTC Droid DNA] Mooselips:
So I have a cracked screen, shattered in fact. And no signs of a drop. Will they replace my phone?

Sent from HTC Droid DNA
[HTC Droid DNA] droidxrooting:
Most likely not. because the OP had a crack that happened due to temperature change. Sometimes they can do reverse engineering to find out the cause.
[HTC Droid DNA] Bigandrewgold:
No, phone screens don't just randomly crack.
[HTC Droid DNA] zounduser:
I mean, u could try it. But its highly doubtful with a shattered screen. Mine had 1 crack in it. But like i said......try it, worst that can happen, is they wont do it.

How did it break?

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[HTC Droid DNA] Tony Clifton:
Nope..Impossible!

Nope..Impossible!
[HTC Droid DNA] Mooselips:
Fell on the screen…:'(

Sent from HTC Droid DNA
[HTC Droid DNA] cowisland:
I wanted to wait until the story was over, but I think a fair warning is in order. There is something wrong with the official HTC repair services in TX. Mind that the screen is unavailable for purchase currently, so you have to do repairs through them.

Basically called them requesting to repair a shattered screen. The first thing the guy tells me is that they don't sell the part. I told him that I was not even asking for the part, but for them to replace it themselves. He tells me they will send an email with instructions about how to ship them the phone.

The email never arrived. Had to call again and got it on the second try.

The phone was delivered to them last Wednesday. It's now Friday of the following week, and they still haven't acknowledged receiving it, a person on the phone says it takes up to 14 days for them to scan it, whatever that means.

I have no idea now when I will get the phone back. Sounds like the whole procedure will take weeks.

By not selling the part they have monopolized the repair business and the way it's run is horrible.

The advice : hope your screen doesn't break or you are screwed. My wife tells me she would never buy HTC again, and I believe her. Took me a while to convince her to try Android, so my efforts basically failed. She will probably go back to iPhone.
[HTC Droid DNA] Mooselips:
iPhone doesn't hardly have any screen. Hope she'll enjoy the sub par product. Don't forget to get her super expensive apple care, otherwise she'll be mad at apple too if she drops her phone.

Sent from HTC Droid DNA
[HTC Droid DNA] eissa222:
thannnnnnnnnnnnnnnnnnnnnnnnnnnnnnz
[HTC Droid DNA] cowisland:
And, your local friendly repair shop has replacement screens for Samsung, apple, probably bunch of other brands and can fix your broken screen in an hour. With the DNA it already took two weeks and counting. That's painful, considering you have been separated from your new shiny toy.
[HTC Droid DNA] kern3l:
Looking at my shipping details like the dimensions, total shipment weight, packaging etc., I think I'm getting a new one tomorrow.

Watsay ?
[HTC Droid DNA] Bigandrewgold:
Its a new phone on a single carrier, did you expect for parts to be everywhere.
[HTC Droid DNA] zounduser:
Yup. Its a new phone.

RATTLED FROM MY ONE XL USING ICS TAPATALK 2
[HTC Droid DNA] cowisland:
I was just hoping that HTC would sell those parts through reasonable retail channels so that I could order and have them in a week.

Currently HTC only makes the parts available to their own repair service that has not even acknowledged receiving my phone after a week and a half.

Just to put things in perspective, Nikon replaced my friend's D90 cracked outer body /case in three days. That's the kind of manufacturer service I hoped for.
[HTC Droid DNA] bluefoam:
& Nokia are in serious financial trouble... Maybe they should think before giving away phones...
[HTC Droid DNA] cowisland:
Just to be clear, I was talking about Nikon, not Nokia.
[HTC Droid DNA] cowisland:
Finally got the phone back

Just to recap my experience with HTC repair:

1. Mailed them wife's phone to repair the broken screen. They received it on January 11th according to USPS.

2. HTC repair did not acknowledge receiving the phone for two weeks. When contacted, they simply said they did not know what was happening and asked us to wait 14 more days! Zero customer service.

3. My wife got prompted for feedback and, for obvious reasons, indicated that she was not at all satisfied.

4. Following the poor feedback we received an e-mail from an "escalation" department, offering to help us with the issue. I spoke with a representative from that escalation department on Saturday January 26th, who was actually nice. Somehow he was able to locate the phone after putting me on hold for a few minutes, saying HTC received it on Jan 23rd. He said they would fix the phone early next week.

5. On Monday Jan 28 the status on the tracking site changed to reflect that the phone was being repaired.

6. We received the phone on Jan. 31st, but it was a replacement, not the original phone that we mailed them (compared serial numbers). They never indicated that they were sending a replacement.

Bottom line: I don't know what happened. Maybe they lost our phone, maybe they ran out of screens, I guess I will never know. The phone was gone for almost four week and required some sort of an escalation request to get it back. When I sent the phone to HTC no one had the replacement screens. If they are available now, I would certainly suggest your local repair shop over HTC.
[HTC Droid DNA] zounduser:
I recieved a replacement as well. But it is a brand new phone. I could care less, as long as the screen was not broken. My experience was great. As is most everyone elses. Im sorry u had bad experience bro.

Sent from my ADR6425LVW using Xparent Skyblue Tapatalk 2
[HTC Droid DNA] kyleb1115:
Has anyone bought or had any hands on with this case specifically for the DNA? i have been waiting for a colored case for the DNA, specifically green, and Trident looks to be the first, I have no experience with their cases, and this one for the DNA looks a little more different than the standard aegis case. Maybe i missed, but i could not find any actual pictures or reviews of the case, not sure if it was just released and too new, or if it isnt actually shipping yet.

Anyone have any imput on this case? it is also on sale on their website with a happy 2013 coupon for 25% off bringing the price down to $26.21 with free shipping.
[HTC Droid DNA] slvrdrgn123:
Wow, I thought I was happy with my Fosmon case but after seeing these, I'm really tempted to buy one just for the heck of it. They look amazing, especially the blue one. I'm just worried since they look pretty thick and would add some bulk. The Fosmon that I have is thin but stiff so it doesn't add much weight or size. Might have to order one anyways to see though, too good with 25% off even though it's over 6x the price of the Fosmon I bought.

http://www.amazon.com/gp/product/B00AMM2PR2
[HTC Droid DNA] JTNiggle:
Here's a pic that's not a computer render, from eBay.

I had a Trident Aegis for my Rezound and it was great, good fit and nice quality. It's similar to a Commuter as far as bulk goes.
[HTC Droid DNA] kyleb1115:
i watched a few youtube videos, and apparently they are liked cases, and are thicker than they used to be. I just cant find any info on this particular one, as it seems the outer hard shell does not actually clip on around the sides, but appears more that it is all one piece.. i guess it comes down to whoever decided to make the plunge first, I will admit, i am pretty tempted, since seidio wont have a green case when they come out with theirs right away, and its the color i want most. I wish this case had a kickstand though.

it doesn't wrap around the edge as expected.
[HTC Droid DNA] slvrdrgn123:
I just wish it wasn't so expensive. Still debating whether it's worth the $28 or not since I don't even know if I'll like it more than my $4 case that I do like.

---------- Post added at 01:29 AM ---------- Previous post was at 01:00 AM ----------

Alright, I took the plunge. Ordered a blue one, hoping it is one piece instead of two since I'd prefer it that way. From the description, it seems like it will be. Other than that, just hoping it won't be too thick and bulky on the sides. Will update when I've had some time with it and let you guys know how it is.
[HTC Droid DNA] kyleb1115:
for the type of case, i feel 28 is pretty reasonable, with the nice color combo and all. on par with a otterbox, just better looking! i would love to wait for your review, but im not sure i want to give up on the 25% off! =/ haha
[HTC Droid DNA] kyleb1115:
https://www.youtube.com/watch?v=2Ki5cIxbAnw

there is a review of the note 2 case, which IS one piece, like the DNA case should be. It appears to be very nice, easier to install and remove, and an all around good case! i just placed my order for the green one, so i will write a review as well of the case when i get it, or maybe even make a video review with my new gopro! haha
[HTC Droid DNA] slvrdrgn123:
It came today, quality is very good as far as I can tell. The color is a bit lighter that what was on my screen and not as deep a blue, but it's ok. Will try it out later once my phone finishes charging.
[HTC Droid DNA] Bigandrewgold:
Take some pictures please.
[HTC Droid DNA] kyleb1115:
Mine comes in tomorrow! cant wait!!
[HTC Droid DNA] slvrdrgn123:
Really liking it so far. It's a bit thicker than I would have liked, but I don't think it's a deal breaker. It also adds a considerable amount of weight so probably not for those that want to keep the phone light. The feel in hand is great although sometimes it feels like it's slipping because the sides are so smooth. Keep in mind that it is not slipping, it just feels like it. The best part for me are the buttons. They are amazingly responsive and have very good feel when pressing them. The slightest touch and you can feel it clicking. Feel free to ask if anyone wants to know anything else.
[HTC Droid DNA] ezizzle95:
Can you take a picture of the thickness?
[HTC Droid DNA] treadwayj:
is that a cutout for the back notification light i see?
[HTC Droid DNA] slvrdrgn123:
I'll try to get one up tomorrow.

Yep, sure is. Hasn't been useful for me since I rarely leave mine face down, but I know others will like it.
[HTC Droid DNA] ezizzle95:
Bump for pics.
[HTC Droid DNA] slvrdrgn123:
Sorry guys, been busy with work and haven't had time to take any photos of the thickness. Check out this great video review though, he has it covered pretty well. Not sure if he was having trouble getting the wireless charging to work or not with the LG pad since it seemed like he had to adjust it to the right position. On my Nokia pad, I don't have to do any adjusting just as long as the phone is on top of the pad, it'll charge.

http://www.youtube.com/watch?v=rS3UDPeij7I&feature=player_embedded

Also, here's the thread for the video review if you have anything you want to ask him.

http://xdaforums.com/showthread.php?t=2088323
[HTC Droid DNA] kyleb1115:
I got mine yesterday and i absolutely love the case! only 2-3 flaws so far!

1. My wireless charger does not seem to work well. it will work for a little bit but will then stop. does anyone have nay idea? not sure how a defender can work but this will not!

2. the back is slippery when you put it on a surface. not really a con just a little to get used to!

3. the buttons are almost too easy to press! i find myself hitting the power or volume buttons by accident. again just something to get used to!

I just really hope i can get this wireless charging to work, otherwise im not sure i will keep the case! =/ i thought it was charging but woke up to a dead battery.
[HTC Droid DNA] crikeycrapper:
For those of you who already have the Trident Aegis case, do you notice the screen being pinched? I currently use the Ballistic SG Case and I notice the blue splotching as described in http://xdaforums.com/showthread.php?t=2078518 so I am thinking about getting the Trident Aegis case instead. Please advise and thank you.
[HTC Droid DNA] kyleb1115:
i do not notice any problems with the screen. the case fits snug around the edges,but not excessive pressure on the backside. i will let you know if i start to notice it!
[HTC Droid DNA] harrisondisc:
I went with Black. Looks nice with a little of the Red showing through the back.
[HTC Droid DNA] ksmobile:
I had a Trident Aegis for mine and it was great, good fit and nice quality! I got it from Ebay of the price $39.99 :cowboy:
[HTC Droid DNA] crikeycrapper:
You said 'had', which means you're not using it on your Droid DNA anymore? If so, can you share why? Thanks.
[HTC Droid DNA] big70tom:
I just recieved this case. Best case by far I've had. Love it. I have every case except the new incipios. This is the best

Sent from my HTC DROID DNA
[HTC Droid DNA] Rollingthunder:
Anyone with any new impressions or anything?

I'm about to take the plunge and go with the red case to match the phone well.

I'll update with photos if/when I get it