[T-Mobile LG G2x] mahassan6:
My name is john and the supervisor's name is john

John: Hello John. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?

John: Hi i own an lg g2x phone

Notice: John transferred John to Joe.

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Joe: Hello John

Joe: how may I assist you today?

John: Hi i own an lg g2x phone and i have a question about it

Joe: Sure, I will be happy to help you

Joe: What's your question, John?

John: Lg said that the tmobile g2x will get the ice cream sandwich update in the 3rd Q of this year. where is the update. i have the

unlocked version of the phone

Joe: I am sorry to hear about this.

Joe: Let me see what I can do to assist you with this.

Joe: Phone Operating System updates are developed by both manufacturer (LG) and carrier (T-Mobile, in your case).

Joe: As this is handled in a company-level, we do not have access to detailed information such as the estimated date of release

of the update, or if there is one scheduled for this product.

John: then why did lg says the update is coming in the 3rd q

Joe: We receive notification of the updates once they have been already tested and are available to download from end users, John.

Joe: There is an update for the International Version (LG Optimus 2X, or P990)

John: mine is unlocked shouldn't it get the update too

Joe: Would you please provide the model number from the back of the phone, John?

John: p999dw unlocked

Joe: I understand

Joe: The phone is unlocked, yet it is still a device which hardware and software belongs to T-Mobile (in regards legal). Now, if T-

Mobile does not request LG to develop an update for this specific product, then it will not get released, unfortunately

John: okay

Joe: As for the 'international' model, P990, it shares most of the specifications with the P999, but the software might not work, as they are 2 different devices

John: but i just want to know why on twitter lg says the g2x will get the update

Joe: Don't get me wrong, I would like to know it as well

Joe: As much as I would like to provide you with an answer, unfortunately from upper management we have not received any news on the update for this specific product

John: so that means that tmobile already told lg to make the update for the phone

Joe: it could be, unfortunately as it is handled on a certainly higher level than we have access to, we can not actually confirm or deny this information, John

John: Tmobile says "As of now we have no official information from LG if they plan to make the 4.0 update available for the G2x. There are many rumors online right now, and you can find some pages saying it will and other's saying it will not get the update! I can assure you T-Mobile has not forgotten about our G2x users! We want every customer to have the best possible experience on their phones and we are always looking into new updates and software features on the devices. You can feel free to follow us on Twitter @T-Mobile or on Facebook as we will be posting any software update news there! If you have any specific concerns you would like assistance with on the G2x feel free to let me know and I will be happy to help you!"

Joe: I understand, John

Joe: As the phone's hardware and software belongs to T-Mobile, actually, LG does require them to request us to develop the update. If T-Mobile does not request LG to develop an update for this specific product, then it will not get released, unfortunately

John: ya you already said that. but from this post it looks like they are waiting on you to make the update

Joe: Yes, that is what is understood. I wish I could confirm if it is right or not, but it would be actually handled on a certainly higher level

Joe: We are informed on updates when they are ready to be released so that we can assist the customers on how to perform it

John: well can i get trasfered to a higher level

Joe: But we do not have insider information or direct contact with the engineers that develop them

Joe: I can transfer you to my supervisor if you would like to, John. Would that be okay?

John: yes

Joe: I am sorry I was not able to assist with your request.

Joe: I am happy to forward this session to a supervisor.

John: ok

Joe: Please hold while your session is transferred. I appreciate your patience.

Notice: Joe transferred John to John.

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John: hello

John: Good afternoon

John: hello

John: I am afraid that we do not have release information regarding an update for this model phone regardless of what was told by the carrier I cannot make the update work on the phone

John: I apologize to you about this situation

John: what do you mean you cant make the update work on the phone

John: That phone has not received that model

John: what do you mean

John: That there will not be an update for that model phone at least it has not been considered yet

John: Then why did lg lie about releasing the update

John: The date has not been released there will but there is not a date so I cannot tell you when it will happen but at this time it is

not available for this phone

John: I KNOW THAT on twitter lg says the the update will be out in the 3rd Q

John: I understand but the update is not ready yet and it has not been released I do not have a date when it will

John: THEN who has the date

John: YOU THERE

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Then he disconnected the chat:mad Length of chat:	01:36:36: