[Nexus 4 General] eldad79:
here's one more....mine. LG & Google's warranty andcCS are a shame

I had the same issue, though more severe.

sudden crack, but the device cracked in my hand when picked up !

At first I thought it was another temperature differences issue, but I found out that it was cracked from the speaker area and away....and also... the phone DIED..

the really irritating part is LG's and Google's Customer service..or lack of it.

we bought around 20 different Google devices before, and never had a problem, but this one time... well, you heard all about it.

Google bounces you to LG, they bounce you back, they both say it will cost me (up to 200$ just to fix the back, without actually restoring it to working order... LG say they only do hardware, Google only do software, and nobody is doing a hardware+software combined problem...).

however, as a lawyer, I went through the very very limited warranty supplied with the device...and found out it's a poor "copy & paste" work... as after article 6 there comes article 7.11... geez guys, don't you check your intern's work before printing out a few million copies?

but to the point... LG states as follows (clause 1 [prelude]): "LG offers a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects in material and workmanship, according to the following terms and conditions:"; however, under the warranty terms lies clause 1.4 :"the external housing and cosmetics parts shall be free of defects at the time of shipment and therefore shall not be covered under these limited warranty terms".

so, 2 basic issues rise:

1. Google and LG claim that this too-common defect (i..e., shattering around the speaker and/or temperature-related cracks ) is not considered, or is the result of "a defect in material and (or) workmanship"' or a design failure. is that a legit answer given what we see here every day?

2. Even if we would somehow agree to the statement that any damage to the glass is not covered, what happens when a 2 weeks old phone suddenly dies under normal use terms? it should be covered, or at least inspected, but due to the fact that the back is already cracked, it doesn't matter what the reason is, as the entire warranty is already void.... which doesn't make a lot of sense, because the the reason for that problem is yet unknown....(actually the warranty per-SE only states that the "housing and cosmetics" shall not be covered, but the CSR's at both Google and LG gave us that bizarre interpretation...)

it's been 4 weeks and we are still waiting for either Google or LG to tell us who, when and how will fix our 2 week's old device...

attached is a pic of my device.

and a bit of laugh - please read through Google's CSR response... :silly:

Thank you for contacting Google Play! I understand your concerns regarding your Nexus 4.

I understand it can be extremely frustrating for your device to implode and stop working. It was my pleasure assisting you today.

Your Nexus 4 is manufactured by LG. LG provides you with a limited 12 month warranty for your Nexus 4. Please refer to the warranty card in the Nexus 4 packaging for additional details. I've heard back from the specialist and they are stating you have to get assistance from LG. I am very sorry for the inconveniences, but we don't cover cracked screens and the specialist team lead said there nothing we can do about it. You can contact LG at 1-800-243-0000

say no more....