yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
Well, I don't give up easily but this has beat me. There seems no way of getting round this with Three. The mobile team want to put you through to broadband team saying its clearly a tablet, the broadband team just put you back through to the mobile team as they don't support voice devices. Even the senior team leaders wont have it, they just keep saying you've clearly been told you can't use this device on our mobile network.

I'm not sure how you (pglandscapes) got this resolved but I'd keep quiet and not change anything about your plan. For anyone else thinking this is an option clearly is it not, trust me I have now tried everything and then some, in fact they are now getting angry at me for keep ringing them LOL.

To recap, I was trying to use a Three Mobile Phone SIM in a Samsung Galaxy Tab 2 7" 3G version so I could continue to use the full voice capabilities of the device, very quickly Three blocked the data use to this device although placing the SIM back in a smartphone made it work again.

I'm back with orange, canary 10 (SIM only) , 1 month plan which seems to work fine.

I hate to say it but I may try the Three Broadband 10GB monthly version, I'm told I'll loose voice features of the phone but I'm just curious now. Wont I look a fool though if that works perfectly LOL.

Kev
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
Maybe Virgin

Well, the latest update is Virgin say that support the Samsung P3100 better known as the Galaxy Tab 2 7" with 3G (via online chat and validated by the settings you can download from their website).

I ordered the SIM and its 90 pence cheaper per month on all you can eat.

Does anyone know if Virgin is really just Three? Just worried that they will be the same :crying:

Kev
[Galaxy Tab 2 Q&A, Help & Troubleshooting] pglandscapes:
Truly baffled!

To be honest, one of my conversations lasted over 1.5 hours!!

I simply stated originally that my data allowance had been blocked and i wished to speak to someone in a senior position.

My hook was i was paying for the top tariff and that 3 weren't fulfilling their part of the contact as a supplier by limiting my data allowance in a device that had complete gsm capabilities. I specifically asked them to define the difference between the galaxy note 2 and the galaxy tab 2.

Their reply was that one was a tablet and one was a phone.

I questioned how this could be defined to which they answered on one device i could make calls and send text messages and in the other i couldn't.

When i pointed out that both devices had EXACTLY the same functionality they were stumped!

I then asked them to differentiate between the iPhone at 3.5 inches, and the galaxy note at 5.5 inches, a whole 2 inches bigger!

They're reply was that they were both classed as phones and that one simply had a larger screen. I pointed out that the Dell streak was released as a tablet and that was 5 inches, and yet had full phone capabilities.... they then went quiet!

I then pointed out that a pure tablet such as the nexus 7 or the iPad, even the 3g versions don't have gsm radios, thus making them tablets. However, the ones with gsm radios can be classed as large phones, and that the factor of the larger screen cannot be used as a defining factor if said device has full gsm functionality!

They conceded the point and even said they were" looking to change their legislation on this matter as the lines were becoming finer all the time regarding such devices!"

THAT is how i got it. In truly sorry it hasn't worked for you
[Galaxy Tab 2 Q&A, Help & Troubleshooting] Mr Anderson:
To be fair, this applies to us all doesn't it? If I were a turkey I know I wouldn't be making many plans for the future... :p

Have you looked at GiffGaff? They have a £12 Goodybag (effectively a monthly rolling contract - you choose whether to buy another goodybag each month). This provides unlimited data plus unlimited texts and SMS.

Does it work in a tablet? Check out this thread in their forums. This seems to confirm that:

Best you check with them to confirm, but it looks like you might be okay with the P3100.
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
Cheers buddy, I had spotted this as an option, and if it does not workout with Virgin I will OK at this next.

I actually took online help with virgin and copied the convo of them saying they fully supported the p3100 so if this does not work out it should be easier to get out of the contract. Lol

I've cancelled the Three contract today, they seemed amazed that my Orange SIM worked OK in it. I get the impression they don't really believe what I,m saying. Probably think I'm trying to scam them and really want to use there all you can eat in an iPad.

Oh well.

Kev
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
Taking a closer look at giffgaff it would appear this could be a very good solution if it does not workout for me with Virgin. I actually like how open their service seems to be, taking a look at this link shows that the usage can be fair and reasonable. Frankly, if someone is using more than 3gb a day then they deserve to be kicked off because they ruin the service for others.

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Unlimited-Mobile-Internet-with-a-goodybag/ta-p/5577838

There are a few people that have had issues on giffgaff with similar phones, one person was reporting being blocked and stated they had yet to use 1 gig in the 3 weeks they had been connected, so that's a bit worrying. It looks like the end result was they terminated their account. But who knows, maybe they were abusing the system as there are not many reports like that and many others from people with similar devices reporting no issues.

Looking at my stats so far, i'd be amazed if I used more than a gig a month once I'd got the new device excitement out the way lol.

I'll keep this thread updated with how I get on.

Update: Sent email to giffgaff to see if they will indeed support this device as a large smartphone.

Kev
[Galaxy Tab 2 Q&A, Help & Troubleshooting] pglandscapes:
I wish you the best of luck and hope this works out for you dude!
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
OK - Here's the latest.

On the 24th Dec I applied for a Virgin SIM (T-Mobile / EE backbone)

On the 25th Dec I applied for a GiffGaff SIM (O2 backbone).

I also sent an email to GiffGaff asking them to confirm they would support the device on their £12 goodybag (250 mins, unltd txt, unltd mobile data).

Both companies said they would send an email when the SIM had been dispatched - I love a good response test :)

27th, GiffGaff confirm by email that they have no issues with the device as long as I dont exceed there fair usage policy (1GB per hour / 3GB per day) along with some other fair usage which they did not actually stipulate but I expect this is P2P (torrents) etc.

27th, GiffGaff dispatch the SIM :)

29th, Giff Gaff SIM arrives and I credit it with the £12 goodybag, 5 minutes later the account is activated and I'm rock and rolling :)

30th Dec, time for some GiffGaff tests (for easy I'll add as a picture)

Conclusion, assuming GiffGaff don't cut me off for steaming and there is no reason to suggest they will based on my tests then I'm happy. The tests show I could watch TV for about 6 hours per day (even at maximum wifi type speeds which I doubt I would ever get over GiffGaff), at the maximum GiffGaff rate recorded of 180MB per Hour I could get 16 hours of Live TV before I need worry. I think if someone needs more than this they need a better life not a better service provider :)

Oh - Not heard anything from Virgin at all LOL.

Kev
[Galaxy Tab 2 Q&A, Help & Troubleshooting] pglandscapes:
Well done mate, really pleased it's worked or for you!
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
I just thought I'd add one final update to this thread before marking it as solved.

I put a very comprehensive letter together and sent registered post to Three. I pointed out some inconsistencies on their website and at point of sale.

They called me and said they had reviewed my device and see that it is a little confusing from a customers point of view and that they don't actually have a package that is dedicated to the phone & tablet "phablet" market. They will look to address these issues very soon, and if you read this they may already have done so.

As a result they have waved all charges and although I will receive a final invoice they will waver this too. They did say that I could continue to use the phone service until it was ceased and I would not be charged.

The Virgin SIM eventually arrived yesterday, but as I am now non GiffGaff I shall not be activation that.

GiffGaff, I guess much of this is personal choice and depends on the service levels in the areas you visit. I will say this though, I'm very happy. GiffGaff using the O2 network has a great signal, as they have both 2G and 3G it works well indoors too (for those places where there is no free WiFi).

I sit here with a full signal capable of stream TV from my arm chair. Not that I would, obviously I'd use WiFi, but capable none the less.

Got there in the end.

Kev
[Galaxy Tab 2 Q&A, Help & Troubleshooting] pglandscapes:
A very big Pat on the back for sticking with it mate. Well done indeed for persevering with this.

Good luck with gifgaf and happy new year!.

As a side note, I've just installed cm10 on my p3100.... loving it!

Highly recommended
[Galaxy Tab 2 Q&A, Help & Troubleshooting] bionicbone99:
My first daft question of the year lol

I think CM10 is a 3rd party ROM, but why would people choose it over Android? What are the deciding factors for you?
[Galaxy Tab 2 Q&A, Help & Troubleshooting] pglandscapes:
For me I wanted the closest vanilla aosp experience I could get, and this for me is it.

I love the nexus 7, but I need both camera and phone, so this is the only tablet I know that has them.

Running Samsung's version of jelly beam 4.1.1 was great but, it was filled with so much bloat ware that with just a few processes running, it still lagged a little.

I looked at cm10.1 and thought" wow, stock jelly bean", so I took the plunge.

Interestingly enough running the touchwiz, my tab would regularly have around 45 processes running in the background. With this it has around 24!!

So much slicker and smoother.

I also wanted all the cool jelly beam stuff like the camera with the editing, daydream, the notifications shades, basically everything that made it as stock as possible.

I didn't want to run 3rd party launchers and tons of different apps, I wanted my OS to be this good!

Anyway, those were my deciding factors, other people may have different ones.

Hope this helps
[Nexus 7 General] The Afroman:
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.

Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.

Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!

Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"

Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."

WOW.
[Nexus 7 General] lastot069:
google should let people play as long as they dont short it out.
[Nexus 7 General] nextelbuddy:
Is there any documentation that came bundled with your device that clearly provides instructions for how to remove the back cover and how to disconnect the battery? does the device even have a battery that is user removable and replaceable ?

no to both and you knew that... you had to search for information online to perform that and you still did it knowing full well that wasn't allowed.

the moment your device showed any signs of issues you should have contacted Google to get an RMA

Warranty is present on our devices with rules in place. you broke the rules and then admitted to it to a tech and expect something different?

You are not supposed to open the cover plain and simple, if you expect the company that sold it to you to honor the warranty which means they trust you haven't touched anything inside then you leave it alone and always contact them for service. that's your complete circle..

Open your device and you lose that ability because now it is assumed A. you have touched or modified something, B. you know what you are doing since you have opened the device up.

They have no idea what you have done, you expect them to just take your word for it? I'd love to see that fly at the dealership on your new car... "Yea the engine blew, it was making a ticking sound but before notifying you guys I went ahead and took the engine cover off and looked around and also changed a few things but i still have my warranty right? kthnxbai

The Nexus line has nothing to do with being for people that are tech savy... thats just the general consensus of people that choose ANDROID over IOS.

People buy the Nexus line because they want the full unmodified Google experience AND the latest OS updates from Google plain and simple.

Either play by their rules and leave the device alone and if it has issues notify them, get an RMA and send it back that's what they are there for. not to clean up the mess that happens after you touched the device in a way you weren't supposed to.

Even if you didn't do anything other than open the cover, how are they supposed to know? just trust you? :laugh:

Why did they accuse you? because like an idiot you just told them straight up yes I opened the device even though I know i'm not supposed to.

Lucky they gave you the mercy repair....
[Nexus 7 General] alan77ss:
Well i feel for you brother, it's not like you broke the device yourself...that said it's pretty clear the back cover is not designed to be removed by consumers, and you really should have known that disconnecting the battery could technically void your warranty.

While some companies may be lenient with their warranty policies, you certainly shouldn't expect it; so to admit.that you played around with the internals was a little naive i'm afraid. I remember hearing a story about techs at one company being instructed to look for rooted phones that had been sent in so that the warranty could be voided (because technically rooting was a breach of conditions).

But look, you might get lucky and they won't charge you if the fault is obviously not your fault. I hope it works out for you.
[Nexus 7 General] DarkSankaku:
I'd have been more surprised if they did NOT void the warranty when you told them that. Its pretty common sense that you should not tell techs that you have opened a device.
[Nexus 7 General] pboesboes:
Sounds to me like you were treated as someone who voided his warranty. Which is exactly what you did. Sounds fair to me.

It's your responsibility to know what voids the warranty, and you're trying to make others suffer for your mistake.

And the tech savvy people know that when they open up and mess with their devices, they're on their own.

FYI, the Nexus 7 back cover is not made to be just popped off like many phone back covers so you probably damaged something as well.
[Nexus 7 General] adamhlj:
Taking the back off the N7 does not void the warranty. However, I think there is a "VOID" sticker on one of the screws that keep the battery connected to the device that if removed, this DOES void the warranty. I would look, but I can't pop the back off my N7 because I just clipped my fingernails, haha. But I have taken off the back of my previous N7s various times and sent them all back with out any problems. I just haven't tampered with the stickers that say "VOID" on them.
[Nexus 7 General] squshy 7:
Obvious warranty voiding action is obvious.
[Nexus 7 General] odd1ne:
They made it a sealed back for a reason they don't want people messing and you have silly to do it. Its like moaning you have bricked your nexus and moaning they won't give you a new one. Same as in game shops the minute you take it out the cellophane its none-returnable. You should of phoned them straight away when you noticed the problem.
[Nexus 7 General] rcarnes911:
Never tell any company you tried to fix some thing your self
[Nexus 7 General] The Afroman:
Look. Seriously I understand. I get it. If i damaged the device, the warranty should be voided. But i didn't. Second. Most devices, that do NOT want you in the back would..

A.) Not make the back held on by snaps, that are super easy to remove (please don't tell me it's hard or difficult to remove because it's not) The devices that have tamper proof backs have screws with warranty voiding measures like a sticker that says (VOID WARRANTY) and a screw under it.. Or they would have a security Torx screw.. or something! Go check your devices..

B.) I have spent hours looking and reading the warranty manual and NOTHING in there says you can't remove the battery back. Have anyof you owned a Galaxy S (the original) the battery back snaps on the exact same way. you have to pop it off with snaps all around the edge. Also.. nothing inside the back says "HEY if you remove this you void your warrenty!"

C.) I get the battery is not user replaceable.. sort of.. it's one plug and you pop it out.. but i think the battery is held with glue so i wouldn't remove it.. but come on guys i'm seriously not trying to be a ****, i know if i had opened something that said "DONT OPEN" or there was a screw on back i wouldn't have said anything when i called.. but this is silly.. the moment i mentioned i popped the back off, they threw up there hands and ignored the fact that the device was having issues prior..

D.) In the Warranty paper work it says "the Product has been tampered with, repaired and/or modified by non-authorized personnal:" So opening the back that is easy to open but has no TAMPER PROOF anything voids your warranty.. in that sentence i don't think i did ANY OF IT. I didn't take it apart, unscrew, replace parts, etc.. all i did was open to unplug and plug battery back in.. if thats tampering.. then we ALL have void our warranties on MANY devices as i'm sure that wording is used on MANY devices warranties.

Seriously though I know when i have been beaten. I can admit defeat but the way i was treated on the phone was awful. I can't understand how that is good customer service. Adult conversation here.
[Nexus 7 General] Frostfree:
And you blame Google for this.....:confused:

If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't

Seriously the more people like you move back to Apple the better these forums would get. Good luck
[Nexus 7 General] Mungulz:
Xda seems full of assholes today.. (not you op!)
[Nexus 7 General] rcarnes911:
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
[Nexus 7 General] The Afroman:
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS. it was the only way to get it to turn back on.. is that too difficult for you? I like how you probably have never read the warranty insert but are already siding with a company of their "meaning" of the rules.

I guess everyone here would be ok if you mentioned resetting the batteries in your remote control for your TV and they said. OH well you voided the warranty..?
[Nexus 7 General] The Afroman:
Thanks. Thank you. Someone understands.. I admit i guess it was my fault for mentioning.. it. Now my account is "has been noted" So now i will probably not send it in for repair, because they seem to "maybe" want to charge me full price which BTW is 200 for an 8GB they don't even have it set to 150 as it should be for a device that has been replaced pricewise for the 16GB.
[Nexus 7 General] biggggant:
wow the back of the nexus is not like any phone back. there is a groove or a notch to remove phone backs. Thats like saying the ipod back is removable since its not screwed down. I can remove an ipod back almost as easy as taking off the nexus 7's back but I also know I'm not supposed to. It sucks what they told you but crying foul is almost as bad. Luckily they are going to help you anyway
[Nexus 7 General] khaytsus:
Nonsense, just hold the power button for 10-15 seconds.
[Nexus 7 General] The Afroman:
Tried. Multiple times. Nothing.. the screen would stay black. battery wouldn't charge. i had to unplug battery and plug back in.. to get the charger to work. even bought 2 3rd party chargers that work for nexus to get it to respond. nothing. battery had to be unplugged and plugged back in. only way to get my device to work. I guess i shouldn't have said that and lied. *sigh*
[Nexus 7 General] Mac of York:
Sorry to hear this man, I'm following this thread pretty closely. I am getting a N7 here next week (Christmas, I hope), so trying to see what others issues with it are. I hope this works out for you :(
[Nexus 7 General] alan77ss:
Galaxy S is a different kettle of fish. You have to take off the cover to put in the sim card/micro sd. And it's designed that way. Just because the nexus 7 cover is easy to remove, doesn't mean that it's intended for you to take it off. It's probably more to do with cutting down production cost. There's really no reason why anyone should be taking off the back cover.

I get your frustration though. You didn't cause the problem, unplugging the battery didn't cause the problem. But unfortunately that's they way most of these companies work. It's the same with banks, insurance companies and the like. If they can find a way of avoiding paying out, they will.

But hey, look on the bright side, at least it wasn't a £1,500 macbook or something really pricey. Chalk it up to experience; i think we've all had to deal pedantic companies citing the letter of law - you learn from your mistakes and don't repeat them.
[Nexus 7 General] VenomTheCat:
Read the agreement and if it says nothing about opening that case and they deny the warranty get a lawyer and send them a lawsuits letter