yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] Delaneyd:
Okay, when you mention "disabling and enabling" the app - are you talking about going in from a browser on a pc? Also, what version of wallet were you running when you got it to work?
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
I did the disable/enable from within Settings > Apps > All, currently running the version of wallet that shipped with 4.2.1 which is 1.5-R87-v15.
[Nexus 4 Q&A, Help & Troubleshooting] heircide:
bummer

Tried all of these steps (except 1) and it didn't work for me.:crying:
[Nexus 4 Q&A, Help & Troubleshooting] jonkillops:
Didn't work for me either
[Nexus 4 Q&A, Help & Troubleshooting] jpothorst:
Not working for me either.
[Nexus 4 Q&A, Help & Troubleshooting] heircide:
Don't worry guys Google is "actively working" on this "known bug". We only have to wait an indefinite amount of time and continue to try and look for the latest release of the app. That doesn't even make sense. A. The Play store informs you when there is an update, no need to "try" and look. B. Like a wise puppet once said, "Do or do not, there is no try."

From Google Wallet support:

Also, doesn't Chrome have a built in spell checker? You didn't notice that time frame was misspelled? Thanks Google for handing me off to some call center lackey who only sends me form letters back with zero helpful information. What a joke.

Wallet already has enough challenges getting off the ground. If you can't even get it working for the minority of users who actually know the service exists and want to use it you have no chance. I used Google Wallet about 15 or so times (on my Galaxy Nexus which still works great) and every single time I do it's the first time the checker has ever seen someone use it (they always are blown away and think it's the coolest thing ever). So that means two things. 1. No one uses this. 2. Google is about to get steam rolled by Ixis.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Just got the following from wallet support:

Even tho I had mine initialized, I decided to try resetting to be sure it wasn't a fluke. Was able to do the reset from the web and then re-initialize the app on my phone without issue. Haven't had a chance to verify purchases are actually working yet, will update once I give that a whirl.
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
I'm having the same issue on two different phones with or without SIM cards, ordered on the 27th. I've tried clearing data to no avail.

Anyone have a link to the email us page for support?
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
For those that the latest play store purchase trick did not work.

Kindly tell me your hardware revision.

I have in my hand two nexus 4.

1 with hardware revision 10 has working wallet, no matter what ROM I used. I am currently using this version phone.

The other, revision 11( that Google sent me as an RMA for touch screen not working while at the lock screen) does not work with any Google wallet steps.

Any Roms. I tried it fort with stock ROM.

To find out your hw revision. Turn your phone off, press power + volume down button.

The bottom left corner of the screen should show you.

I believe revision 11 is defective
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
I haven't checked hardware revisions yet, but I had two of the same model (8gb) arrive at the same time, and now suddenly one of the two that wasn't working now works. I'll let you know more as I find out.
[Nexus 4 Q&A, Help & Troubleshooting] ap1618:
I get the same error message as OP, and I am on straight talk.
[Nexus 4 Q&A, Help & Troubleshooting] didit70:
Like most, I was get the "device not ready" error. I also got the "secure element version: not present" error. Rooted and unrooted. Non-Isis sim. I contacted google wallet support through email and after a lot of back and forth, they got it working. I don't know what they did but there is a fix. Here is the response I got from them this morning;

Hello,

I apologize for the delayed response. There have been some new updates in regard to your issue. These steps should help in resolving the

issue. If you have already taken these steps, please do so again. Can you please reset the device? You can do this by navigating to app

Settings > Reset -OR-- by navigating to the Android system Settings >Apps > Wallet and select ‘Clear data'. Then, reset the app by logging

into wallet.google.com/manage, disable your device then set up your

account again.

If this does not solve the issue, please inform us so we can

troubleshoot further.

Now, I have run through these steps probably 30 times, with no success. I flashed back to stock and still nothing. That tells me that they have finally figured it out. Funny thing is I RMA'd my phone and the day that I got notice that my new device has shipped, they got it working. Anyway, thought I'd post for others who have probably been pulling their hair out trying to get a fix for the app. Help is on the way (probably)
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
I attempted that fix several times. Anyhow, for those of you who are daring, I have an idea. If you were one of the people who installed the Play Store version of wallet, try pushing the new apk from the Nexus 4 on top of the Play Store version after setup. In theory, the database will be initialized and the device will be able to add cards having already programmed the Secure Element. As usual, this is only an idea.

The Nexus 7 I'm on has the latest Play Store version of 1.5-R81-v4. The 4 ships with 1.5-R87-v5.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
I've tried also, and until someone comes out and say it's a software issue Ill have to stick with hardware.

Please check your hardware revision for me.

Power it off, then press power+volumne down and at the bottom left there should be hardware revision. you should see 10 or 11
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
I'm on Rev 11, though I'll assume this: Our hardware revision changed something with the NFC chip that Google needs to ship an update to accommodate. I can check another device that has it working tomorrow.

Did you actually try my hacky upgrade method? I'm curious as to the results if someone were to try it.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
I tried the working all from January, the purchasing application from play store, the one you suggested (I've done that before).

I even moved the libnfc-brcm.conf from the phone that worked to the new phone and it still doesn't work. Although the new one has the same version conf . if I renamed that file. And try to load wallet, it will say "insufficient secure element privileges for this system image (test-keys)"
[Nexus 4 Q&A, Help & Troubleshooting] Minathevi:
I have found a fix for my Nexus 4.

1. Turn off NFC or put your device into airplane mode.

2. Open Google Wallet and attempt to initialize. It will tell you that NFC is off.

3. Open your settings with the provided pop-up and turn on NFC.

4. Press the back button to take you to Google Wallet.

5. Google Wallet should now have initialized and provided you with an email address to choose from.

6. At this point, if you have airplane mode turned on, turn it off.

7. Profit!

This worked for me. Best of luck!
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
What hardware revision are you?
[Nexus 4 Q&A, Help & Troubleshooting] heircide:
Nope, didn't work for me. I'm on hardware rev 11.
[Nexus 4 Q&A, Help & Troubleshooting] TLK3:
Fixed Wallet...

I was having problems with google wallet after flashing to CM 10.1. I didn't reset my wallet as suggested and thought this was the problem. Restored a nandroid backup and was able to successfully reset, then restored the CM nandroid backup. However, google wallet still quit with the "stopped working" error. Someone on here suggested overwriting the play store version with the version that shipped with the Nexus 4. I ran TiBu and restored the shipped version, and boom -- working.

Hope this helps anyone else having similar issues.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
Tried that on revision 11, did not work.
[Nexus 4 Q&A, Help & Troubleshooting] didit70:
The revision number has nothing to do with your issue. It is a Google Wallet issue. See my post from yesterday. I have revision 11 and mine started working after trying since mid December. Call wallet support and let them help you or you can wait for them to fix the issue. Before yesterday, I had tried all of the methods (Banks gapps, root, unroot, adb push to app system, etc.) with no success. I am now on AOKP with a working wallet. Now I'm going to hope it works on my RMA device that I just received.
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
Except nobody else has it fixed using any of the other methods to fix it. We've tried clearing data and factory resetting to no avail.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
It's most definitely an issue on the server side and not the phone. I just got my rma in and it fails to initialize just like my current phone used to. There's something odd happening on their end here, and you're pretty much stuck until they either roll out a fix globally or you call and they fix it for your phone/account. It's frustrating as hell to be sure, but those seem to be the only two options right now.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
I'm hoping that you are right ^

This is probably the reason why people hasn't use Google wallet.

Google will loose this mobile payment if the other service work flawlessly.

Really love this phone.
[Nexus 4 Q&A, Help & Troubleshooting] Minathevi:
I'm running rev. 11. Wallet works perfectly with the exception of the "Unsupported Device" warning because of root.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
I just got my Rev. 11 device today and can't get wallet to work. I called support and they will be escalating the issue and getting me resolution ASAP.
[Nexus 4 Q&A, Help & Troubleshooting] jmcsk8:
^^ same boat as you.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
I requested a bug report through my phone and its been an hour with no report popping up. Any advice?
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
Just confirmed that the other device in my house that has Wallet working is on hardware revision 11.
[Nexus 4 Q&A, Help & Troubleshooting] misfits9095:
I'm super frustrated at this point. My phone's google wallet doesn't work. I tried everything mentioned here.

---------- Post added at 08:40 PM ---------- Previous post was at 08:27 PM ----------

I just got the following email from google. I haven't contacted google wallet at all, but I did leave a bad review on the app store. I'm unsure if this is a generic message they send out when you leave a bad app review or if google noticed I was trying to setup my account. With that said, I tried about 20 times to set up my account to no avail. I am connected to a wifi network and cellular network. As stated earlier, I'm super frustrated.
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
I take it a full device wipe's been tried by everyone here? I really try not to do it - I have Google Authenticator with ~10 accounts in it. At this point that's my best guess.

Interesting thing to look at is Logcat while it's initializing:

Edit: When it fails, this happens:
[Nexus 4 Q&A, Help & Troubleshooting] Delaneyd:
Wallet wasn't working for me either and after trying EVERYTHING (stock, ROMs, sim card in/out, enable/disable-play-store-purchase, airplane mode idea, etc) I finally just RMA'd. Got my new device today and..."Device not ready." This issue is driving me insane especially because others with rev_11 are able to get it working. WTF

I got $50 for the first person that finds me a fix. Seriously. PM me...
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
Just spent 2 hours on with google play support trying to explain to them that I cannot generate a bug report properly using their method.

This is beyond frustrating.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
Yup, its the Secure Element that's not cooperating on rev 11.

Did everything correctly, reset wallet from old phone, put sim in new phone, nothing work.

Just now, I purchased 3 applications, one for actual usage.

The other two were purchased after a Factory Reset/wipe, clear cache, dalvik + install rom from sd, then gapps, then booted up and went through the normal setup procedures.

I could offer 25 for a solution though. I know its not much, it beats geting another rma with like another revision that wont ever work.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Mine is a rev 11, wasn't working, called support, submitted bug report, waited, started working. Dunno how to make this clearer, but all signs point to the fix being on google's side so call or email.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
trying that now
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
How did you submit the bug report?
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
There's an option in Settings > Developer Options to enable bug reports from the power menu. Enable that, open wallet, let it error, then hit the power button and click Bug Report.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
Strange, bug report wasn't working for me for the longest time. Finally got it to send

Thanks.
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
When I get time tomorrow, I'll open up & compare the activation code in the Play Store version vs. the Nexus 4's shipping version and see if I can't hack something that works together with APK tool and black magic. I'm really not keen on the idea of distributing something signed with my keys though - you'll never be able to update Wallet if you install it.
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
The report should be in the bugreports folder.
[Nexus 4 Q&A, Help & Troubleshooting] Xaikar:
Soo good news and bad new. The good news is I received my RMA today. I got Google wallet working. (Both my first Nexus 4 and RMA were REV 11) The RMA Nexus 4 setup wallet and let me add my card. I then proceeded to delete the app data re-setup and it worked again. By this time I'm super stoked. Then I root the device (On stock rom) set Google Wallet up and it still working (Mind you I get the device not supported message (Which means jack)), I'm thinking to myself omg its going to work. I then flash a custom rom CM 10.1 Nightlys. I once again setup Google wallet IT WORKS. I am dancing around I am so stoked.

I convinced my fiance to drive with me to Mc Donalds to try it out. (Mind you its 20 degrees outside and its a snowing and icy) We get there and I try to use it and it fails. (I have used it before on my Galaxy Nexus (at a different location)). I'm like okay lets try it at another place. I tried it at Jack in the Box as well and it fails again. I am hoping to try it in some other locations and I am really playing the places that I was going to have broken NFC readers. Anyone have some ideas of where else to try it at?
[Nexus 4 Q&A, Help & Troubleshooting] didit70:
That's what I'm saying, server side... I'm currently on my rma'd AOKP n4 with a working Google wallet... New and old n4 both rev 11...
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
Can we maybe narrow it down to a user setup in particular?

Are there multiple Google accounts on the device?

Are you using Google Two-Factor Authentication on any accounts?

Is Android Beam (not NFC itself) enabled?

Are you attempting to initialize Wallet on wifi or a data connection?

Have you previously used Wallet on another device?

For me:

Yes.

Yes (both).

Yes.

Wifi.

Yes (Nexus 7).
[Nexus 4 Q&A, Help & Troubleshooting] Xaikar:
My first Nexus 4 REV 11 did not work at all. I never got it running and I was never able to try.

---------- Post added at 11:17 PM ---------- Previous post was at 11:10 PM ----------

No

No

Yes

Yes

Yes (Nexus 7 and Galaxy Nexus)
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
I think we can rule out the revisions being entirely the deciding factor. There'd be a lot more complaining if Wallet didn't work on every Rev 11 device, which is not the case (I've seen this and others have reported this too).

It's not the presence of an ISIS SIM card either. While this may interfere with the payment terminals, Google Wallet is designed to work without a data connection. Removing your SIM should still allow you to initialize and activate Wallet.

The fact that we're on a newer version than the Play Store ships is likely because the Secure Element specifications were tweaked in the Nexus 4, and as a result our device requires new code for dealing with SE than the Play Store version's has. As a result, while you might get it to initialize, the code that controls the chip will fail during certain tasks. This is why the new version is required for it to operate properly on the Nexus 4 and not other devices, which don't have a newer version of the spec.

If I had to make a judgement at this point, I can't blame it on the server either. If my Nexus 7 activates fine 100% of the time, why would a Nexus 4 not? More likely is that the code for initializing the Secure Element is unstable or is dependent on conditions that aren't always true to operate.
[Nexus 4 Q&A, Help & Troubleshooting] ackliph:
Just my $0.02...

I've installed and re-installed stock and custom roms on my N4 without disabling wallet, uninstalling it, or anything before I wipe and install a new ROM. They are also all rooted.

All I have to do to get Wallet working again is:

1. CLEAR THE DATA FOR THE WALLET APP

2. Connect to FAST and STABLE WiFi before I set it up.

Works for me every time! Every time I tried it over the phone network it just wouldn't work.
[Nexus 4 Q&A, Help & Troubleshooting] iPathik:
Just emailed Wallet support let's see what happens
[Nexus 4 Q&A, Help & Troubleshooting] didit70:
Me either. I got my N4 on 12/21 and I had been having email correspondence with wallet support since. Then on 1/9 they sent me an email telling me to do a procedure that I had done at least 30 times and it finally worked. Now I'm on my RMA'd N4 and it set up with no problem as well. I suspect it's on the system side with the web interface because I didn't have to re-download the app or anything. If your phone on the wallet web doesn't show as Status: "Disabled - The Wallet app has been reset on this device and cannot be used to make payments. If this device is safely under your control again you can reinstall the wallet app." , it won't work.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
Which revision is your device?
[Nexus 4 Q&A, Help & Troubleshooting] ackliph:
Rev_10

I have to admit though. Wallet will set up fine, and displays my cards correctly and everything. But I don't have many opportunities to use it. So until I have a reason to go to Exxon or McDonalds, it remains untested. And most of their machines are broken/not hooked up as I only had my GNEX work once.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Just used my previously non working n4 to make a purchase at a nearby rite aide. Whatever support is doing on their end to fix things works...
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
I haven't seen anyone with Rev. 10 having the wallet issue. I have a rev. 10 that I am RMAing and it works flawlessly on wallet.
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
For what it's worth, Wallet decompiled fine with apktool, I'll see if there are any major differences later today. No guarantees though, I'm not great with byte code languages.
[Nexus 4 Q&A, Help & Troubleshooting] danielt021:
so i'have had no luck with google wallet like many others and this is what i got in my email today

Hi Daniel,

Thank you for your patience. It looks like your device is awaiting an Over-the-air update (OTA) that contains the most up to date version of Wallet. Would you mind checking to see if your device is awaiting updates by navigating to system-level Settings > About Phone > System updates?

Sincerely,

Leah

The Google Wallet Team

so it's back to stock to see if it is true about that update, fingers crossed, i just hope that since this is google phone and not some carrier brand phone i won't have problems rooting after the update (if it really exists)
[Nexus 4 Q&A, Help & Troubleshooting] nicatronTg:
There are rumors floating around about android 4.2.2 being shipped that contains a fix.
[Nexus 4 Q&A, Help & Troubleshooting] iPathik:
I contacted Google Wallet support. I pretty much got the same thing as many other users on here got. He told me to take a bug report and then he said he'd email me and i would send the bugreport by replying. I still haven't received the email and i am pretty pissed off now. this is ridiculous as Wallet still sets up fine on my old Rev_10 Nexus 4. I did an RMA since my old on had screen bleed and charging issues. My current N4 is rev_11 and it doesn't work. i even tried that process of buying an app and then trying.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
For the folks that got it working on Rev. 11, how many days did it take for the support team to inform you that it should work?

Thanks!
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
It was roughly a week for me.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
So I asked the google wallet support folks what was going on and to provide details on the issue, this was their response:

Typical level 1 support response, translation is "I've no clue, the people that fix this won't tell me anything, FIXEDABUG!". For those still having issues, make sure you call/email and stay on em to get it fixed. The more we complain the faster a wider fix gets found.
[Nexus 4 Q&A, Help & Troubleshooting] misfits9095:
I've made Google aware of this thread. I've also sent them a snapshot of the error message & my bug log. I was told it's been escalated to a Google wallet specialist. I made it very clear that I’m using a revision 11 nexus 4 and my previous nexus 4 worked with google wallet. I also explained that my network and cellular signal are good. I think it would be great if more people made them aware of the issue.
[Nexus 4 Q&A, Help & Troubleshooting] nixie2121:
I also sent the log and was told it was escalated.
[Nexus 4 Q&A, Help & Troubleshooting] _ice_:
I'm having the same issues.

Aokp

Rev_11

No Isis Sim card

Wallet that comes with aokp says unable to connect after 5 minutes

Wallet from play store works and activates, but it says unable to add card and about section says Google secure element not present

Google support says they are aware of this issue and are working to push out a fix. In the mean time try adding the card later or wait as the issue on their end.
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
So I got this today.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
Was it accurate?
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
I didn't get any updates, it's the same version as all over the internet.

I tried this one: http://www.modaco.com/topic/354635-...ed-google-wallet-apk-15-r87-v15/page__st__520

The one on the Store is 1.5-R81-v4

It did not work either.

So right now, I am just waiting for the OTA update, maybe that will include a version of Wallet that works.
[Nexus 4 Q&A, Help & Troubleshooting] iboj007:
Are you on Android 4.2.1 or 4.2?

Also, what does your settings>>>apps>>>wallet version say? does it say 1.5 v87?
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
I am on 4.2.1 jop40d

My wallet won't log in, its stuck at initializing and could take up to five minutes. But in the app info, it is the 1.5-r87-v15 (this is the version that still works on my older rev 10 nexus 4, its the gapps by banks)
[Nexus 4 Q&A, Help & Troubleshooting] khanh1289:
with my old phone, wallet was fine.. received RMA and now can't get it to work :( tried just about everything.
[Nexus 4 Q&A, Help & Troubleshooting] nixie2121:
Well I sent the log. They asked the version and today I got my response...it was the same original email how they know about the issue and to watch for an update.. WTF? Now the engineer is sending level 1 support responses. Great.