yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Q&A, Help & Troubleshooting] willr001:
I cannot get it to work either, hangs at "Setting up wallet for purchases".

I've tried disabling device, resetting app data/cache, resetting app from it's own settings, etc.

Any advice?
[Nexus 4 Q&A, Help & Troubleshooting] jameshmiller:
^This
[Nexus 4 Q&A, Help & Troubleshooting] Timuu-kun:
The above worked for me too. Reset the app remotely, force-stopped wallet and cleared cache/data. Worked like a charm when I went to set it up again.
[Nexus 4 Q&A, Help & Troubleshooting] desynch-:
New Google Wallet was released, R96-v16, for those still having problems.

The above procedure didn't work for me no matter what I did, previously. So YMMV.

Not sure if I'd update, since mine is currently working.
[Nexus 4 Q&A, Help & Troubleshooting] dwreck420:
this works

this worked for me when i replaced my galnex that had a cracked screen. i did everything like i was supposed to upon receiving the new phone, i deprovisioned the previous account on the old phone but i think because i clockworkmodded the backups from one device to another, the wallet app was still confused. i was really afraid i wouldnt be able to use it anymore but now i can!!! thank you!!
[Nexus 4 Q&A, Help & Troubleshooting] raqball:
Sadly I have tried everything under the sun to get Google Wallet working.

Gave up and just tried again.. Same result = No joy for me..

Sent Google the log and we shall see but at this point I might as well try an RMA..
[Nexus 4 Q&A, Help & Troubleshooting] raqball:
Am I really the only person still having this issue?
[Nexus 4 Q&A, Help & Troubleshooting] Vanhoud:
My wife's phone was unable to initiate Google Wallet. I contacted Google and they changed something behind the scenes and then asked me to clear data and cache in try again and it worked
[Nexus 4 Q&A, Help & Troubleshooting] raqball:
I contacted Google about a week ago.. Still no dice for me..

About to just RMA it and hope for the best!
[Nexus 4 Q&A, Help & Troubleshooting] Shriekmau:
Google Verbal Response

Ok, so I am having the same issue with "Device Not Ready". I get the same issue with the log cat error unidentified 16? or something like that on rev_11.

I spoke with a very knowledgeable Google rep today, had to be transferred 2 times. It was explained like this: there are numerous rev_11 devices which will not activate on wallet. There is some kind of database issue with the secure element's serial/identifier and what is registered in the Google database. Somehow, something between the phone serial/IMEI and the secure element identifier does not match. Because of the mismatched data it causes the unit to fail activation/authentication.

It was explained that the bug report was needed to identify several pieces of information and alter the database entry for this device. This process can take 1-2 weeks. Once the process is completed the user should clear the app data, reboot the phone, and the issue will be resolved.

I am guessing this is akin to MAC address mismatching in provisioning servers or something similar. All I know is that this statement from the rep seems to fall in line with the experiences described in this thread. A user escalates to Google, then 1-2 weeks later it works. This is clearly an issue with data mismatch that Google can fix.

I hope this helps!

---------- Post added at 03:08 PM ---------- Previous post was at 02:44 PM ----------

To support my previous conversation with the Google rep, I found another thread in the forums which states the user received their Nexus 4 and the SN on the box did not match what was listed in the phone but the IMEI numbers did. This shows there is a database mismatch somewhere.
[Nexus 4 Q&A, Help & Troubleshooting] Shriekmau:
I am not rooted, running stock ROM, yet I still get the same issue. While it may have something to do with your scenario, mine is a bit different. The explanation I received from Google makes sense and resolution has been verified by other users after receiving notification from Google.
[Nexus 4 Q&A, Help & Troubleshooting] Shriekmau:
I believe the reason your Google Wallet works after restoring the data is because Wallet does a check to see if it has already initialized on this device. If it has then it does not go through the check and allows you to get into the app.

I am guessing you are unable to actually use the app with retailers even when you use Titanium Backup because it authenticates the SE upon transaction and since the numbers do not match, it fails. This is only an assumption and I could be wrong.

Which hardware version are you running? I am guessing rev_11. There is an issue with activation of some rev_11 devices due to conflicting information in the Google database. The only way to get Wallet working without copying data from an older phone/hardware or another person on a rev_11 is to have Google fix the issue on their side.

Again, this is hypothesis and theory based off what Google told me and the fact that my Nexus 7 can access Wallet just fine with the same account. I have tried all the fixes and all the methods to work around the issue and nothing works. The only method that has (fairly) consistently provided positive results is to contact Google and have them escalate your issue, send them a bug report, and wait for them to work their database magic.

Thanks
[Nexus 4 Q&A, Help & Troubleshooting] WiseManWhite:
I've been having issues with Google Wallet since June. I tried resetting wallet (from within the app), resetting the the NFC service (from that app menu), and uninstalling & reinstalling wallet several times. Finally what worked was resetting wallet from within the app, uninstalling it, reset my phone, going to wallet.google.com and deactivating my phone, then installing wallet again. I no longer get the "device not ready" or "error adding card" messages. :good:
[Nexus 4 Q&A, Help & Troubleshooting] kpjimmy:
Not sure if it's been said but make sure you don't have an ISIS sim card. But I see some have issues even without SIMs.

For me wallet didn't work until I beamed pics to and from the phone. Right after beaming, the wallet app popped up to log in. I had it running in the background but I left the wallet app to play around with the settings. Not sure if it'll help or not, but this helped for me, so YMMV.
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
Thanks for trying that out. So it seems the issue is potentially fixable from the software/firmware side. I also wonder if activating it before ugrading to 4.2.1 would work or not.

---------- Post added at 05:41 PM ---------- Previous post was at 05:38 PM ----------

From the recovery menu screen, my first N4 shows rev 1 and the replacement is rev 11. So something is definitely different internally.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
How did you upgrade to 4.2.1? OTA or using one of the factory images that got pulled?
[Nexus 4 Q&A, Help & Troubleshooting] jeff5891:
Same problem i can't add any cards
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
OTA. The firmware upgrade notification showed up soon after the first boot.

Do you have this problem even with 4.2?
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
I haven't tried going back to 4.2, just was wondering if there was something different about the version shipped with the phone and the one pulled.
[Nexus 4 Q&A, Help & Troubleshooting] dacho:
Is there any development regarding this issue?
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
The specialist sent me the instructions on how to generate bug report when the error occurs. I have just sent them the bug report and hope they will get back to me soon. At least let me know if it is fixable by software/firmware or not.

According to the report, one of the initialization tasks (INITIALIZE_TSA) submitted by Wallet failed. Might have something to do with the component not having the permission to register with the Google cloud to device messaging server...
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
I'm glad you're getting some useful help, mine emailed back a little while ago and suggested I clear data on the app and reboot... :banghead:

I think I'm gonna give cm 10.1 a whirl in the remote chance it changes behavior. I'm almost certain it won't but can't hurt to try.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Same behavior on cm 10.1 using the downloaded version of wallet (initial setup ok, syncing cards fails). Unless your specialist comes through with a surprise fix, I'm betting on faulty hardware. I'll be kicking off my second rma tomorrow.

Edit: Called Google, RMA issued. Hopefully I'll get this one faster than the last and it'll actually function properly...
[Nexus 4 Q&A, Help & Troubleshooting] chronus719:
Having the same issue on my RMA Nexus 4. I initially thought it was just a problem with Wallet until I activated no problem on my new Nexus 10. I've got a Rev 11 unit. I just sent my replacement back today, so wonder if they'll let me get an order in for a new replacement.
[Nexus 4 Q&A, Help & Troubleshooting] Valnomien:
?? You complained about Wallet and they issued you an RMA ??

I called them and they said this is a known bug they are working on resolving which means that sounds like software issue not hardware...

furthermore they mentioned also having issues with T-Mobile SIM cards because when I use my SIM on 3G it hangs on this may take up to 5 minutes

if on WiFi it normally errors out in a timely manner
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Considering it worked perfectly with the same sim on my previous nexus 4, absolutely. I don't have an Isis sim and logcats showed wallet was trying and failing to initialize the secure element.
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
The NFC chip in the new rev_11 maybe different from rev_10 and causes the secure element problem. I still hope it can be fixed by software update. Do let us know how it goes on the coming replacement device.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Will do. I did spend some time comparing kernel logs and device listings between this phone and my previous one before I returned it. Best I could tell the nfc/se hardware was identical, same kernel drivers and such. I'd certainly hope LG and Google would have more sense than to make significant hardware changes like that but, given how badly the launch has gone so far, I wouldn't be shocked...
[Nexus 4 Q&A, Help & Troubleshooting] shiruken:
I just got off the phone with Google Wallet support and they were unable to resolve this same issue occurring on my new RMA device.

After the Wallet support failed, I decided to call the Nexus support and they pretty much immediately offered another RMA after I said I didn't have an ISIS SIM card and that it was on my RMA device. They didn't require any details beyond the problem finding the SE.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
For the hell of it, I flashed back to 4.2 and tried initializing wallet but got the same error. Hopefully my replacement will ship this week...
[Nexus 4 Q&A, Help & Troubleshooting] craigtut:
Same issue here on my brand new rev_11

I'm going to raise hell if its a hardware issue! Hopefully this might get solved with a software update soon as more and more people receive rev_11 phones.
[Nexus 4 Q&A, Help & Troubleshooting] n0rinradd:
Same issue, this is my 4th nexus 4 replacement, 2nd time getting a rev_11. The first two phones worked fine with google wallet, with or without the t-mobile sim, RMAed for different reasons. I can't remember their hardware revision numbers. Leads me to believe this issue has something to do with this particular HW rev.

Just got off the phone with google play, google wallet and back to play support. The specialists is making me wait for an email from an RMA agent for the label and return auth., which I've never experienced before with all the returns I've had. I usually get the email while with them on the phone. Seems like they've got a new process for RMA.
[Nexus 4 Q&A, Help & Troubleshooting] davidqxo:
What were the instructions?
[Nexus 4 Q&A, Help & Troubleshooting] n0rinradd:
Please follow these instructions to generate a bug report for your device:

1. On your phone/tablet go into Settings, About Phone, tap "Build Number" seven times. Developer options will then appear in Settings.

2. Go into Developer Options and enable Developer Options (ON/OFF switch at the top), then enable "USB Debugging" (near the bottom of the screen).

3. Press the bugreport button combo for your device:

- Galaxy Nexus & Nexus S: Press and hold volume down + and volume up buttons. Now also press and hold power button until you can feel the phone vibrate.

- Xoom: Press and hold volume down + and volume up buttons until you can hear a buzz sound.

4. In about 20 seconds, you'll get a double buzz. A Gmail message dialog should appear. You may email the bug report to yourself.

Just pressing and holding the volume down + and volume up buttons worked for me (nexus 4).
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
It tells you to make developer options visble (tab the Android version number 7 times on the about screen. Inside the developmer option menu, enable USB debugging. I also enable the "Power menu bug report" option. When error occurs, bring up the power menu and choose bug report. It will take about 20 to 30 seconds to generate the report and stored under the bugreports folder.

Sent my Nexus 7 using xda app-developers app
[Nexus 4 Q&A, Help & Troubleshooting] davidqxo:
Thank you, n0rinradd and HellBunny. Using the instructions I created the bug report. (There is a "Take bug report" option at the top of the Developer settings on my Nexus 4.) But I didn't know where the results went until I saw HellBunny's post.
[Nexus 4 Q&A, Help & Troubleshooting] rachitpant:
I now think what could be the problem. I purchsed from a dierent gmail address and then setup the device with another gmail address. Though its highly unlikely that this could be a problem. Did you guys do something similar.
[Nexus 4 Q&A, Help & Troubleshooting] dc211:
I spent a few hours trying to get wallet to work on my phone. I eventually did when I noticed there were actually more then 1 versions of wallet and tried a bunch.

This version is from the JOP40D OTA and is the only one that worked for me. Like some of you others I was about to RMA my phone but now I know it's just a software problem.

Uninstall your current version and try this one.

https://dl.dropbox.com/s/55lt4w71ssfpcp7/Wallet.apk?dl=1
[Nexus 4 Q&A, Help & Troubleshooting] craigtut:
Thanks for the information! What was yours doing originally? I ran mine through logcat as it was trying to initialize wallet and it threw some sort of secure element error.

I might try this, but I was really trying hard not to root my phone in the first week of receiving it. O well!
[Nexus 4 Q&A, Help & Troubleshooting] unfaix:
It's crazy how it was working on my phone using "cfx_mako-4.2-BR9" and the "gapps-4.2-JOP40C-121116" by BaNkS.

After I got my replacement nexus, it stopped working.

I just get the "...intializing will take upto 5 minutes..."

If I remove it and install the one from the market, then I get the setup wizard, where im asked to login to google, and add card.

Adding card will give an error with a triangle.
[Nexus 4 Q&A, Help & Troubleshooting] jpothorst:
I tried the same steps with the exact same symptoms. Got to wonder what's going on with all these failures.
[Nexus 4 Q&A, Help & Troubleshooting] AssassinFuze:
Just got off the phone with Wallet

Setting up Wallet on my original N4 worked fine, but I couldn't make payments with it. I had a plethora of other issues with that phone and got it RMA'd. My replacement phone has the same "This may take up to 5 minutes" and then error screen. I've tried it on plain old WiFi (no SIM installed) and I've tried it with my new AT&T microsim... no deal. I ended up calling Google Wallet and they said that it's a known issue that they're working on getting fixed. I'm pretty sure it's not a hardware issue since NFC works flawlessly. Hopefully there's a fix soon :fingers-crossed:
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Just got this from the wallet support person working my ticket:

"Thank you for taking time to generate and send a bug report. This is to confirm that we have received it and this issue will be reviewed. You will be informed if there are any new developments."

Still waiting on my rma to ship, buddy of mine just got a brand new n4 in today and had no issues setting wallet up. Dunno for sure if his is a rev 11 or not, but seems that's what's shipping these days so it seems a safe assumption.
[Nexus 4 Q&A, Help & Troubleshooting] n0rinradd:
Wallet support says it's a known issue if you have a sim card with ISIS. If the sim card with ISIS is causing the issue, just take the sim out and it should work fine. To my understanding, Google wallet does not necessarily require a sim to work. It does work on the nexus 7 after all, once you've successfully set it up via wifi. The secure element is also a hardware that's essential to google wallet's operation.
[Nexus 4 Q&A, Help & Troubleshooting] tlgraber:
I had pretty much the same experience, except my original Nexus 4 didn't work long enough to activate Wallet. Therefore, I can't say whether it would've worked or not. Wallet on the replacement device certainly doesn't! I emailed Google Support, and the CS agent replied with the typical response that it's a known issue with the ISIS SIM card blah blah blah. The thing is, I had already tried mine without a SIM and it didn't make any difference. My wife has a Nexus with a Straight Talk (AT&T) SIM, and Wallet works fine on hers. So, I swapped SIMs with my wife, and her Wallet worked fine with my SIM, and mine didn't work with her SIM. This eliminated the possibility of the SIM being the problem. I gave that info the the CS agent, and not too much later he responded with "Due to the complexity of this issue, I have forwarded your case to a specialist for review." That was last night, and so far I haven't heard back. I'm not holding my breath...
[Nexus 4 Q&A, Help & Troubleshooting] n0rinradd:
They've "escalated" my issue to a specialists as well. That was on the 22nd of Dec, they came back asking for a bug report. I have yet to hear from them after providing the report. So yeah don't hold your breath :eek:
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
Same here. Haven't heard back after submitting my bug report. Just hope the developers are made aware of the issue and working on a solution.
[Nexus 4 Q&A, Help & Troubleshooting] apollohay:
Man seems like everyone is getting a replacement... I just got mine... I don't want to give it up...
[Nexus 4 Q&A, Help & Troubleshooting] jpothorst:
Wallet Issue with Nexus 4

Just got a reply from the Wallet Specialist:

I understand that you are having issues activating your Google Wallet mobile app. Some devices may be experiencing issues correctly setting up the Google Wallet mobile app. We are actively working to resolve this issue, but I don't have a timeframe for when it will be resolved. In some cases, the following troubleshooting steps may resolve the issue:

If it has been less than 24 hours since you received this error, please try again later.

Reset your app by navigating to Settings in the app, then select 'Reset'. If you cannot access this area of the app, you can navigate to the system-level Settings > Apps > Wallet and then select ‘Clear data’. You may have to try this troubleshooting steps multiple times.

Navigatie to wallet.google.com/manage from a computer and disable your device. Once disabled, attempt to set up the Wallet app again.

If none of these steps resolve your issue, please look out for updates to the Wallet app which may resolve your issues.

Thanks,

The Google Wallet Team
[Nexus 4 Q&A, Help & Troubleshooting] beckmaneric:
Has anyone tried going from stock/unrooted to a ROM like Cyanogenmod and then adding the GApps separately to see if Wallet might work? I'm thinking that I may give that a shot but if someone has tried this method and it failed I'd like to know before I jump in.
[Nexus 4 Q&A, Help & Troubleshooting] jpothorst:
I have Cyanogenmod loaded now trying exactly what you suggest. Wallet loads correctly with my account settings, but will not let me add cards.

I've also tried removing the default Wallet app with Titanium Backup while running stock and then loading the Wallet app from the Play Store with the same results as Cyanogenmod.
[Nexus 4 Q&A, Help & Troubleshooting] vandizzam:
Still no luck with my replacement. Never disabled my original
[Nexus 4 Q&A, Help & Troubleshooting] lexmir:
Fix for Nexus 4

If you are getting this message "wallet is unable to proceed until this device is fully initialized" while trying to open Google Wallet on your Nexus 4, I found a fix for my device. Here are the steps I took.

1. Turn your phone off and back on.

2. Go to Settings -> Apps -> All -> Wallet.

3. Clear the Cache and Data.

4. Disable the app. Reenable it.

5. Then, open Google Play and try to purchase a song (or anything else that is cheap).

6. After you finish your purchase, open Google Wallet app from your phone. It will allow you to choose the email account to set up Google Wallet.

After going through these steps Google Wallet will open normally.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Holy ****, that worked! I did everything except power cycle or purchase anything on the store (tho I did browse it a bit), I'm guessing the magic bit is disabling and then enabling the app. Could someone else try steps 2-4 and see if it fixes things for them?

Edit: What I don't understand is how this worked when removing the stock app and installing the market version didn't. Or why doing a cm 10.1 install failed to work. I'll try making a purchase tomorrow at a store I've used wallet at previously just to be sure everything is fully functional.
[Nexus 4 Q&A, Help & Troubleshooting] shiruken:
I just tried this without purchasing anything (Step 5) and it failed to resolve the issue. However, upon purchasing something in the App store and then immediately refunding it, I was able to get past the usual "Not fully initialized" error and then fully setup Google Wallet. So congrats good sir, you have found a way around this terrible problem! SHOWER THANKS UPON HIM.
[Nexus 4 Q&A, Help & Troubleshooting] TheMattS:
Had you purchased anything else since getting the phone?
[Nexus 4 Q&A, Help & Troubleshooting] shiruken:
No. I used nandroid to transfer everything to my RMA device from my original Nexus 4.
[Nexus 4 Q&A, Help & Troubleshooting] jpothorst:
I just tried this with CM 10.1 and still cannot successfully add a card.

I'll flash back to stock and give it a try.

EDIT: Flashed back to stock 4.2 and still doesn't work for me.
[Nexus 4 Q&A, Help & Troubleshooting] HellBunny:
It worked! And I didn't even need to purchase anything. Just click purchase and wait until the "Accept and Buy" button is enabled. No need to continue the purchase. I then open Wallet and initialize successfully. Add card without problem either.

---------- Post added at 10:51 PM ---------- Previous post was at 09:55 PM ----------

I do think the Play Store step makes a difference. When I clicked on purchase, it took about 30 second for the Accept and Buy button to become clickable. The Play Store app must be doing some initialization that are needed by Wallet.
[Nexus 4 Q&A, Help & Troubleshooting] Xaikar:
I gave up on it I tried all the tricks above, I tried uninstalling wallet re installing it rooting un rooting. Custom roms stock roms and the lastest trick

I am not new to android but my Nexus 4 was also making the horrible buzzing sound so I am having it RMA. I have never had to fight with a device this much to get wallet to work and I came from the Verizon S3 and Galaxy Nexus. If anyone else has any tricks to try I would love to try some out before I have to send this Nexus 4 back.
[Nexus 4 Q&A, Help & Troubleshooting] tlgraber:
I was able to get mine to work last night without purchasing anything. I didn't do anything different than I had been trying for the last couple weeks. It seems to me that Google fixed at least part of the broken system.