[Galaxy Tab 10.1 Q&A, Help & Troubleshooting] sw6lee:
Hey guys,

I got some news. Below is an email from Samsung which was to reply to my complaint. The conversation starts from the very bottom. If you want to know just the results, then read the message right below this. :)

Dear ****,

Thank you for contacting Samsung Customer Care.

We will further assess the points which you have raised. We've forwarded this as a priority to our research and development team, and will continue to further investigate the troubles in which you as well as our other consumers may be encountering. We apologize for the inconvenience but would like to thank you for your continued support and belief in this stellar product. Upon receiving any update you will be notified. If you have any further questions do not hesitate to contact our mobile support at 1-888-751-4078

Thank you for contacting Samsung.

Samsung Customer Care

http://www.samsung.com.ca

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Hello,

I emailed Samsung few days ago, and they replied, but he completely misunderstood my problem please read the email messages below. Thanks.

I dont know why you understood my problem as Adobe Flash problem.

IT IS NOT.

Im talking about HTML5 videos, in the official YouTube APP, and Netflix App. And also MOBILE YouTube website in the browser.

I dont care about Flash. I dont want it at all.

I want these mobile videos (HTML5) to be working as expected, just like it used to be in Honeycomb.

Please dont say that its a hardware limitation, as my crappy Chinese single core tablet with ICS plays HD YouTube videos without any problem. And please dont say that its the problem with the app, as its not just YouTube app. The lag/stutter also happens in Netflix and TED.

Please send this to the software department and other departments as well, as many people are having this problem. Just read the links I included in my previous message. There are 5 forum threads and counting.

I believe in Samsung.

Thanks,

****

......................................................

Dear ****,

Thank you for contacting Samsung Customer Care.

We understand that you have an issue with flash videos on your TAB.

We apologize for the inconvenience.

Beginning August 15th we will use the configuration settings in the Google Play Store to limit continued access to Flash Player updates to only those devices that have Flash Player already installed. Devices that do not have Flash Player already installed are increasingly likely to be incompatible with Flash Player and will no longer be able to install it from the Google Play Store after August. ............................................

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Hi,

First of all, I couldn't find VIDEO section while choosing symptoms on this webpage, so I had to choose this one. This problem is actually a VIDEO PLAYBACK ISSUE. Please forward this to the correct department for me.

So since Galaxy Tab 10.1 Android 4.0 update, YouTube HD and Netflix HD videos have been lagging and stuttering really bad, especially music concert videos or game videos like this http://www.youtube.com/watch?v=O2YJggBVdeI

Some videos play fine, but most of them lag and stutter a lot and are choppy. I'm talking about HD ones.

Please check out these forum threads so that you will know a LOT of users are having this problem, and it's NOT a matter of factory resetting.

http://xdaforums.com/showthread.php?t=2050934

http://xdaforums.com/showthread.php?t=1875183

http://xdaforums.com/showthread.php?t=1843855

Post Number 96 on http://xdaforums.com/showthread.php?p=30027388

http://xdaforums.com/showthread.php?t=1834769

Note that one of the links is for Galaxy Tab 8.9, as it is basically the same except for the screen size.

Please see all the links, and see that many people are having this issue of video playback after ICS upgrade. It's not a hardware limitation. In Honeycomb, they played fine. And not to mention, a Chinese junk ICS tablet I have has a single core processor and it plays same videos perfectly smooth.

PLEASE let other people at Samsung know this problem, and PLEASE, PLEASE release a small update that fixes this problem. I'm NOT asking for a Jelly bean update or any other future Android version updates. I'm asking for a bug fix that's very important.

Please consider it.

Thank you so much,

****