[Nexus 4 Q&A, Help & Troubleshooting] gr8cop:
Info about Google wallet from support.

I like many of you have experienced issues with Google wallet using T-mobile. Please refer to the thread of emails from wallet support. It appears that they are aware of the issue, and there is some fix coming from tmobile or google, I am a bit confused. I have tried wallet on two different Nexus 4 one was a RMA replacement, and still haven't had success.

Hopefully someone can figure this out, because Wallet worked well on my Galaxy Nexus.

Apologies for the confusion, we were given the impression that this was a fix on the back-end that meant you wouldn't require to perform a manual update. Unfortunately, when asking for further information, the team has confirmed that it will need a manual update. Unfortunately, due to the holiday season and complexity of the issue, it may be a few weeks before this is pushed out.

I'm terribly sorry about the inconvenience this has caused you and the amount of back and forth it has taken to get to what isn't really an immediate solution. If you would like to continue to use Google Wallet, we suggest you try using a different SIM card, one that does not contain a secure element.

I'm also happy to keep track of this issue and send you an email as soon as it's resolved so you can use the application with your current setup.

Thanks

Fred

The Google Wallet Team

On 12/12/12 16:00:51 "SP" <s@gmail.com> wrote:

Thanks Fred,

I am a bit confused. I didn't receive any pushed fixed (was that with t-mobile or Google?). I did do as you asked and went to the local CVS and received the same error. I will do it again, and try another store tomorrow.

On Wed, Dec 12, 2012 at 2:42 PM, <wallet-support@google.com> wrote:

Hello ,

Thanks for bearing with us on this issue. I'm happy to report that our engineering team was able to identify your issue and your hypothesis was correct in that it was an issue with how it was interacting that your new T-Mobile SIM. They have informed us that they have now pushed a fix for this issue.

Please reset the application and clear data and try again.

If you are still having problems, please don't hesitate to contact us.

Thank you very much for flagging this issue and we hope you continue to use Google Wallet.

Fred,

The Google Wallet Team

On 12/07/12 15:13:49 "SP" <sh@gmail.com> wrote:

Thanks I look forward to your inquiry. I'm starting to believe I have a defective phone.

Sent from mobile device.

Thanks,

Shawn

On Dec 7, 2012 6:12 PM, <wallet-support@google.com> wrote:

Hello ,

First off, I'd like to apologize for the delay in responding to your inquiry, there were technical issues preventing us from getting to your email. I have reviewed the details of your case and can confirm that this is not an issue we have seen before. I have forwarded the details and the screenshot (thanks for the proactiveness!) to our engineering team to investigate and I'll get back to you as soon as I hear back from them.

Thanks,

Fred

The Google Wallet Team

On 12/07/12 14:54:51 "SP" <sh@gmail.com> wrote:

Wallet still not working. Attached is what happens

Sent from mobile device.

Thanks,

On Dec 5, 2012 7:27 AM, "SP" <sh3@gmail.com> wrote:

Any ideas on my issue. Wallet is still not working.

Sent from mobile device.

Thanks,

On Dec 2, 2012 6:18 PM, "SP" <sh3@gmail.com> wrote:

Thank you.

Sent from mobile device.

Thanks,

On Dec 2, 2012 6:16 PM, <wallet-support@google.com> wrote:

Hello ,

Thanks for your quick response. I highly appreciate your input. I'll make sure to relay this information to the specialist where I escalated your case to. I do apologize for the inconvenience. I will keep you informed once I got an answer from the specialist reviewing the issue.

Thanks,

John

The Google Wallet Team

On 12/02/12 18:06:28 "SP" <sh13@gmail.com> wrote:

I have been reading things on the Internet. Other user reporting that the new Tmobile Sim card may have NFC chip which can be causing an issue. I am not sure if my Sim is one. I will continue to research.

Sent from mobile device.

Thanks,

Shawn

On Dec 2, 2012 6:03 PM, <wallet-support@google.com> wrote:

Hello ,

Thank you for contacting Google. Based on the complexity of the issue, I have forwarded your case to a specialist for review. I appreciate your patience with this issue.

In the meantime, if you have any more information to add about this issue, feel free to reply to this email. Your replies will automatically go to the specialist working on your case.

Sincerely,

John

The Google Wallet Team

On 12/02/12 08:34:43 "SP" <sh@gmail.com> wrote:

I have done all of these steps and recently removed all of my cards from my wallet and reset it again. It is not working on this Nexus 4. I'm sorry if you can look into other things rather than sending me the trouble shooting that I have looked at online. Thank you

Sent from mobile device.

Thanks,

On Nov 27, 2012 6:35 PM, <wallet-support@google.com> wrote:

Hello Shawn,

Thanks for your response. Let's try to set a default card to your mobile app.

To change/set your default payment card, follow these steps:

1. Touch the Payment Cards icon from the main menu to go to the payment card carousel.

2. Navigate to the appropriate card by swiping left or right.

3. Touch the Disabled box below the card. The icon will turn green and the words "Default card" will appear, indicating that this is now the default payment card for your Google Wallet mobile app.

Please note that you need a wireless or network connection to change your default card.

If you have other questions, please reply to this email and I'll be happy to help.

Thanks,

John

The Google Wallet Team

On 11/27/12 17:54:30 "SP" <s@gmail.com> wrote:

I am using the current version.

Sent from mobile device.

Thanks,

On Nov 27, 2012 5:46 PM, <wallet-support@google.com> wrote:

Hello ,

Thanks for your response. I'm sorry to hear that the reset did not fix the problem. At this point I suggest we update the version of your Mobile app.

To update Google Wallet, follow these steps:

1. Touch the Home button on your phone.

2. Launch Google Play by touching the Play icon.

3. Touch the Menu button.

4. Touch My Apps.

5. Touch Google Wallet to install the latest version.

Please reply to this email on the results of the troubleshooting.

Thanks,

John

The Google Wallet Team