[HTC One X+] Krzysiec:
I got reply (really impressive but useless):

Thanks for contacting HTC regarding your HTC One X+

I understand your phone seems to be having difficulty with camera quality.

The initial steps I would ask you to try would be -*

SOFT RESET*

While the phone is running, please hold the Power button for 10+ seconds or until the phone reboots.*

CLEAR THE CACHE PARTITION*

As you use your phone, it will collect many temporary files, over time, this cache can hold corrupted files created when a third party application has permissions that conflict with the system and clearing this cache will allow the system boot without the conflict. Just to re-assure you, this will not change or delete any of your user settings or data.*

1. Go to Settings, Power, and untick 'FastBoot'*

2. Power off the phone completely, with nothing connected to the charging port.*

3. Press and hold the Power key and Volume Down key until you reach the boot-menu, you will see HBOOT at the top.*

4. Press Volume down to highlight Recovery, then press the Power key*

5. When the Black recovery screen appears, press Volume Up and Power at the same time to show the recovery menu.*

6. Press Volume down to highlight Wipe cache partition, then press the Power key.*

7. When complete, press the Power key to reboot the phone.*

Please Note: This process and reboot may take 5 minutes to complete in order for the phone to refresh everything and boot up, this is normal.*

UNINSTALL RECENT APPS*

Most of the time, system instability can be attributed to an application installed from Google's Play Store. By using a process of elimination, please uninstall the last installed applications, in turn, and see if that cures the issue.*

HARD RESET*

To perform a hard reset please follow this link http://www.htc.com/uk/help/ then select your phone model HTC and then select 'Update and Reset' then 'Resetting your phone' .*

I suggest to save your personal data and do a hard reset to set the phone to factory default settings. This will make the phone start from fresh.*

Please note that hard reset will delete all your personal data. If you wish save it you can do that by installing a backup application from the market or synchronizing with Google or HTC Sync.*

HTC Sync is a free application that can be downloaded from this link http://www.htc.com/uk/help/*

After you have reset the phone, try not installing any third-party applications from the Google Play Store, as these may be the cause if the issue, then add them back one at a time until the cause of the issue is found.*

REPAIR*

If the above steps do not resolve the issue your having, we can arrange for your device to be repaired.*

Please confirm the following information in order to be able to book the device for repair:*

From which address you wish the collection to happen*

On which day you wish the collection to happen (please allow 48 hours’ notice)*

The Serial Number of your device. (Serial Number can be found underneath the battery.)*

I will then book and confirm this via Email and provide further repair instructions:*

At present the turnaround is 7 working days from the day it arrives to the repair center.*

We can arrange for UPS to collect your device from an address (Mainland UK only) that is convenient for you.*

UPS can collect on Monday through Friday from 1pm to 5pm. Please note, there is no UPS service on Weekends and Public Holidays.*

If you need any further assistance, please do not hesitate to contact me again.*

To let me know I have successfully answered your query, please follow the link below to close your inquiry, you will have the opportunity to leave feedback about your experience contacting me today.

Let me know if I have successfully answered your question, please click here to complete this.

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Sincerely,

Jason

HTC

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