[Off-topic] jaszek:
So I was forced a data plan on my smartphone when I wanted pay per use. This is the convo so I have the data blocked again. Notice How I say they are smartphones and then tell her I'll put the sims in dumbphones.

Noretta Flemming: Hello Mr Jaszewski, Thank you for chatting in with AT&T today!.

Michal Jaszewski: Hi

Noretta Flemming: I will happy to assist you with your question about your data plan.

Noretta Flemming: Please allow me 1 - 2 minutes to review your account.

Michal Jaszewski: ok

Noretta Flemming: Just so that I am clear what your needs are. You stated that you are being billed for data service on two lines that should be pay per use, is that correct.

Michal Jaszewski: yes

Michal Jaszewski: I had the data unblocked for those two lines so I can use picture messaging, which is included in unlimited messaging, and there wasn't supposed to be a data plan on the lines.

Noretta Flemming: Which two lines were the data pay per use supposed to be on?

Michal Jaszewski: 917-***-**** and 917-***-****

Noretta Flemming: Okay, one moment please let me check those number for you.

Michal Jaszewski: ok

Noretta Flemming: These two lines have smartphones on them?

Michal Jaszewski: Yes

Michal Jaszewski: But they are not AT&T branded devices

Noretta Flemming: My system is showing that you have data pro 3gb on each one of those lines. You also have unlimited messaging on those lines as well.

Michal Jaszewski: Yes. But I'm not supposed to have the data pro 3G plan.

Michal Jaszewski: When I was talking to a different agent a few weeks ago I wanted to unblock the data so I can use MMS, but didn't want a data plan on the two lines, and he said he will keep them as pay per use

Michal Jaszewski: It was like that for the first few days when I checked my account on the website, and now there is a data plan I didn't want

Noretta Flemming: I apologize for this inconvenience, Let me review the notes on the account. I can change that to pay per use for you right now.

Michal Jaszewski: Ok

Michal Jaszewski: and I would like the data charges waived for this billing period since on one line, only .25MB was used, and on the other line 0MB

Michal Jaszewski: I can pay for the .25MB that was used

Noretta Flemming: Yes give me one moment more

Michal Jaszewski: ok

Noretta Flemming: After reviewing your account, I see that both lines are smartphones, and it is required to have a data plan on a smartphone. This is why you have a 3gb plan on these two lines. We are not able to place a pay per use on smartphones.

Michal Jaszewski: But since they aren't AT&T branded devices I don't need the data plan

Noretta Flemming: I apologize, It does not have to be an AT & T device, if it is a smart phone is still must have a data plan. because they are using AT & T services.

Michal Jaszewski: Is there any way I can use picture messaging with the data blocked then?

Michal Jaszewski: The other rep I talked to knew that I'm using smartphones on those lines and he said that it wouldn't be a problem to have them as pay per use since they aren't AT&T branded

Noretta Flemming: I apologize for that misinformation Mr. Jaszewski. If it is indeed a smart phone, it is required to have a data plan on it.

Noretta Flemming: Are you saying that you dont want to be able to receive or send pictures messages?

Michal Jaszewski: I want to be albe to send and recieve picture messages, but I don't want to pay for the $30 data plan, since I don't use it.

Michal Jaszewski: And this wasn't a problem for over 4 years when I had the data completely blocked.

Michal Jaszewski: And on top of that, the previous rep told me that I will be fine with the pay per use

Michal Jaszewski: If I knew I would get charged more I wouldn't get the data unblocked in the first place

Noretta Flemming: I understand, give me a few more minutes to review

Michal Jaszewski: ok

Michal Jaszewski: Are you there?

Noretta Flemming: I was further reviewing your account, What I can do for you is add text block on your account.

Michal Jaszewski: I don't want the text messaging blocked since I pay for unlimited messaging

Michal Jaszewski: I would like the $30/month data plan dropped since I don't use data

Michal Jaszewski: And I bought a non-AT&T branded device so I don't have a data plan forced on me after many AT&T representatives told me that would work

Noretta Flemming: Okay, I see. Unfortunately I am unable to block just the picuture messages, without placing a block on the text plan. I apologize Mr Jaszewski. I wish there was more I can do for you.

Michal Jaszewski: Can you block the data like it was blocked for over 4 years?

Noretta Flemming: What type of phones do you have ?

Michal Jaszewski: They are non AT&T branded phones

Michal Jaszewski: which means I didn't get them from AT&T

Michal Jaszewski: they are international unlocked handsets which I can use with any GSM carrier

Noretta Flemming: But they are using our services, so they have to follow the policy and procedures of AT & T.

Noretta Flemming: I understand you did not buy them through At & T, but they are smartphones.

Michal Jaszewski: So basically all of the other representatives lied to me

Michal Jaszewski: If I were to use a non-smartphone right now, can you block the data?

Noretta Flemming: Yes, I would be able to block the data.

Noretta Flemming: Once it is registered with us, we would be able to place pay per use on that phone.

Noretta Flemming: I apologize for this inconvenience, Mr. Jaszewski, Is there anything else I can assist you with today?

Michal Jaszewski: I would like to place the data block on both lines

Michal Jaszewski: I am on a non-smartphone on the line ending with 6519 right now

Michal Jaszewski: Also the line ending with 6535 is a non-smartphone as well

Noretta Flemming: Okay, Let me take a look at the system and see what phones we have for you. one moment please.

Michal Jaszewski: ok

Michal Jaszewski: They are SGH-a777 phones

Noretta Flemming: One moment please. I can see through our system what type of phone it is, one moment.

Michal Jaszewski: ok

Michal Jaszewski: are you there?

Michal Jaszewski: Hello?

Noretta Flemming: I am here one more moment please.

Michal Jaszewski: ok

Noretta Flemming: May I please have the IMEI numbers for the two lines that you state there is a data plan on.

Michal Jaszewski: give me one second

Michal Jaszewski: The first one is ****************

Michal Jaszewski: The second one is *****************

Noretta Flemming: Okay give me one moment, I want to check the account and ensure that we have the right imei numbers in the system. That way I can see if you have been charged incorrectly.

Noretta Flemming: I want to fix this issue for you Mr. Jaszewski.

Michal Jaszewski: Ok thank you

Noretta Flemming: I am adding data block to those lines, you were right they are not smart phnes. Please allow me 3 minutes to correct this for you.

Michal Jaszewski: ok