yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] DiNoise:
Are you sure it says "FOUND" in nearest hub?

Because mine says "Tracer requested" in activity in my nearest UPS warehouse, which means they start looking for your package from "last delivery point" facility and then move on to the next, and so on, until they get to the original warehouse and find out that package is just nowhere :laugh:
[Nexus 4 General] AshtonTS:
Yeah
[Nexus 4 General] DiNoise:
yes, you need to sign up for My Choice (free or $40 a year)
[Nexus 4 General] Revthejedi:
Yeah the tracers are initiated from the nearest hub, but our phones aren't there. At least mine isn't.
[Nexus 4 General] dyslexicpenguin:
It'll say "last location: yada yada yada." Doesn't mean a damn thing. It just states the location of your nearest hub, that isn't where the phone actually is.
[Nexus 4 General] Mr. Steve:
Sorry to burst your bubble but you probably won't get a call back or an email from them tomorrow or any day for that matter.

---------- Post added at 08:44 PM ---------- Previous post was at 08:42 PM ----------

I'm thinking that it would be a good idea for everyone who has had a YBOD to file a lost claim that way a tracer can be sent out. I figure if everyone who is still missing their shipping information files a lost claim they may notice a pattern if all of the lost packages end up not being found anywhere from the nearest hub all the way to Louisville, KY where they are shipping out of.
[Nexus 4 General] inseconds99:
I honestly believe there is nothing UPS can do until Google contacts them and says come pick up these phones.
[Nexus 4 General] mayhemiv:
Order date: Nov 27, 2012

Order time: 4:03:22 PM EST

Tracking: YBOD

Label printed on the 29th

I was mad before, but just plain furious that the 2-3 weekers are getting their phones before me.
[Nexus 4 General] dyslexicpenguin:
I have 0% expectation of them actually contacting me. When they don't contact me, I'll call back, and request the CSR's employee number or whatever, so that way he or she is actually accountable and might do something other than blow me off. If they refuse to give it, I'll kindly request a supervisor. I'm not going to roll over and become one of the LL3 people. Google has basically stolen from us, at this point. Cards charged, and nothing to show for it other than a **** ton of aggravation and annoyance.
[Nexus 4 General] inseconds99:
:good:
[Nexus 4 General] eclipseblur954:
The phones technically are with UPS, they are in charge of pretty much everything, google never touches the actual phones.
[Nexus 4 General] bartolo5:
Just called Google for an update and they told me that my tracking number was sent in error, that the phone has NOT shipped, and that it will ship in the 1-2 weeks designated timeframe.

When it ships. the shipping number they sent me will be the tracking number... :eek:
[Nexus 4 General] gotzaDroid:
Order date: 11/27/12

Order time: 2:07:14 PM PST

Tracking info: YBOD

Shipping status: label created, billed/shipped 11/30/12

Just patiently waiting, no calls or anything as it seems they do nothing.
[Nexus 4 General] dyslexicpenguin:
I HOPE this is correct, but I'll believe it when I see it. It also still doesn't account for why 2-3 weekers are getting phones Friday, and we're twiddling our thumbs. I think I would have gone crazy by now if I was a LL3 person.
[Nexus 4 General] AshtonTS:
This is essentially what they told me, except for the last part about the tracking number.

I filed a tracer anyway, but my phone better be here by Tues...
[Nexus 4 General] peste19:
how do you request the tracer inside ups mychoice?
[Nexus 4 General] Mr. Steve:
See at this point I'm honestly not sure who is controlling anything. My theory right now is that Google sends the shipping information to UPS and it gets printed out and shipped out. The problem is that Google for some reason sent out our labels on Friday by mistake, UPS got them, didn't have any phones to actually send with the labels and therefore just put the labels aside. Then, today when UPS got more of the phones in, Google assumed that all of the mistakenly sent 1-2 week orders were already shipped and so they sent out more labels for the later 1-2 weekers and the 2-3 weekers. Following that logic, our shipping labels may still be sitting in UPS, forgotten and pushed aside. But it's just a theory.
[Nexus 4 General] jackgopack4:
make sure you are signed in, then there will be a button to report a claim
[Nexus 4 General] ketjr81:
Order date: Nov 27, 2012

Order time: 2:06 PM PST

Tracking: YBOD, I have a tracer request

Label printed on the 30th 2:05 AM PST

I also emailed Google support team asking about any sort of status earlier today, no reply from them.
[Nexus 4 General] trent25:
Order date: Nov 27, 2012

Order time: 3:31:35 PM EST

Tracking: YBOD until this afternoon. Filed a lost claim and now it's exception.

Label printed 11/29

Last night called CSR who escalated it to shipping dept, only to get a canned response today saying to wait one day for tracking number to become active after its created.

Sent an email now to Google to report a lost item and request a refund. And will be calling once I get home later tonight, based on the call I might contact my credit card to put a stop payment on the charge and report fraudulent activity on my CC.

I think this the best that we can do now. Especially people traveling in the coming days for their winter breaks. This might not be a a few days issue especially with people from Nov 13th still with no delivered orders.

Nice knowing you Google ... hello M$
[Nexus 4 General] Ryuuga:
Order Date: Nov 27 2012

Order Time: 03:27:05 PM PST

Tracking: 1 Business Days left

Label Printed: what? where do I check this?

I'm excited, It says it should arrive by tomorrow end of the day.

At the same time, I also ordered a N7 two days ago, It should also arrive by the end of the week.

Seems like I will have new toys to play with this weekend. wheee~!
[Nexus 4 General] bartolo5:
Were you on YBOD status? If not you shouldn't be on this thread
[Nexus 4 General] Mr. Steve:
I got the exact same reply from them today when I called. I hope they are right and are not bull****ting us.
[Nexus 4 General] Hatzy:
It's just easier to put up pics of this. Times, dates, etc, etc in the pics. Can't believe there's a YLoD thread now. I thought just MAYBE when I woke up here a bit ago things might have changed. Oh how wrong I was.
[Nexus 4 General] peste19:
i did that but than its asks me to edit the Shipping Label Information, they only have the state and city, what did you fill out for shipper?
[Nexus 4 General] Rafase282:
Do any of you guys unchecked the linking of google wallet to their device? I didnt so I wonder if that is why I'm not getting my phone yet while other who ordered later on are getting it.
[Nexus 4 General] dyslexicpenguin:
You're in the wrong place (in a not mean way). This is for people who have received shipping notification, but all their UPS tracking says is "UPS is waiting for the package." If you have actual activity (origin/departure scans) going on with your tracking info, then you do not have the YBoD.
[Nexus 4 General] jackgopack4:
Seems like the best bet.
[Nexus 4 General] bartolo5:
Ryuuga, I see you said in the other thread "i was Ybod till this afternoon. Just got confirmation It will arrive in 1 business Days (end of tomorrow)"

You were YBOD all the time and just started moving this afternoon? Please confirm that you were BYOD all along since friday and just today changed. Would be such first case I hear.
[Nexus 4 General] Hatzy:
It wouldn't even be so bad if every other post in the shipping thread wasn't a "YEEEEEEAH ME!!!11!!" post. THAT is actually annoying. Especially with all the 1-2 week'ers who are getting raped in the buttocks right now and everyone knows that. Don't even get me started on the original people that ordered weeks ago.

Speaking of which, have we established yet if the YLoD is a 1-2 week only problem and have we established how many 1-2 week'ers are stuck in limbo right now? I mean, just from glossing over the shipping thread, it seems like 90% of us have that status.
[Nexus 4 General] trent25:
I used the Google address on the receipt and wallet, not sure it makes a difference
[Nexus 4 General] jackgopack4:
Mine was linked to my device and still YBoD

Order Date: Nov. 27

Order Time: 1:58:26 PM PST

Tracking Info: YBoD, tracer filed

Current Status: Label printed on the 30th at 3AM
[Nexus 4 General] ian426:
Order Date: November 27, 2012

Order Time: 2:58:57 PM UTC-6

Tracking Info: YBOD

Current Status: "Shipped" on the 30th; Order Processed: Ready for UPS

I allegedly have a CSR ('Adam') and his 'shipping supervisor' on the issue... it at least seems like they are aware of this one.
[Nexus 4 General] Peyman_dinani:
Order date: Nov 27, 2012

Order time: 2:16:21 PM PST

Tracking: YBOD

Label printed on Fri, Nov 30, 2012 at 1:05 AM

P.s: Now I know how LL3 people felt. This hurts. I could have my phone for the weekend :(

P.p.s: F*** unbelievable.
[Nexus 4 General] jvanlew:
Checking in:

Order Date: 11/27/2012

Order Time: 2:01PM PST

Tracking Info: YBoD

Current Status: Label Printed & Trace Requested

Sent from my Nexus 7
[Nexus 4 General] rock7632:
What exactly did you tell Google when you called after doing the claim on the UPS site? Did you have to argue with them or anything?
[Nexus 4 General] phositadc:
Date: November 27

Time: about 500pm EST

Estimate: 1-2 weeks

Shipping email received: November 30 about 300am.

Current status: ybod

I've been on android for nearly 3 years, but if Google doesn't fix this soon... or at least ACKNOWLEDGE it and apologize for it... I'm going to ditch Google just out of principle. I would not buy products from any other company that treats me like sh#t and then lies to my face about it, so I don't see why I should make an exception for Google.

When Apple screwed up with iPhone 4 (antenna gate) and iPhone 5 (maps) they acknowledged and apologized. Google, in stark contrast, ignores, denies, and lies. Leaves little hope that they will ever fix these problems in the future when they won't even acknowledge the problem exists.

If I don't have an update by Saturday, I will swallow my android pride and say hello to an iPhone 5.

-Sent from my GS3 running CM10.-
[Nexus 4 General] jmm701:
Nov.27th

2:19pm PST

YBOD

Received shipping notice on 12/1
[Nexus 4 General] PoisonWolf:
I've actually started this line of thinking as well. At least apple can handle orders despite millions in demand. Lol.
[Nexus 4 General] bartolo5:
Google loves making great software and hardware but it's totally bothered about actually having to sell it. Too mundane of a task. It's a company made of engineers and it shows.
[Nexus 4 General] shotta35:
I wanted to unlink mine but went thru too fast and I just went ahead and completed the order since I finally got the chance. I was wondering earlier if that had anything to do with it too.
[Nexus 4 General] yokuyuki:
Order Date: Nov 27, 2012

Order Time: 1:00:18 PM PST

Tracking Info: YBoD

Current Status: Labeled printed on Dec 1 at 4:52 AM EST
[Nexus 4 General] trent25:
Oh so there are 2 days of shipments confirmation emails with BYOD. Friday morning and Saturday morning.

Did anyone who received a confirmation on these days get anything actually shipped on time or later on.
[Nexus 4 General] kaalatittar:
Order Date 11.23.12

Order Time 1630

Tracking Info: not available AKA YBOD

Current Status: Label Created On: 11/30/2012
[Nexus 4 General] NNS-G:
Order date: Nov 27

Order Time 3:57:25 PM EST

Tracking info YBOD

Estimate 1-2 weeks

The customer service blows. I talked to 2 rep's yesterday and they both said they forwarded my case to a specialist. I called in today and that guy look at it and said they didn't and that he just forwarded my case to them. This is really messed up that the 2-3 week people are getting their devices tomorrow.
[Nexus 4 General] DiNoise:
No, he got his shipping confirmation today or yesterday, so his tracking was updated quickly.

He doesn't belong to this thread :cool: (Sorry, Ryuuga, enjoy your Nexus)
[Nexus 4 General] streak4m3:
Here's my info:

Order date: Nov 27, 2012

Order time: 2:16:35 PM PST

Tracking: YBOD

Label printed on the 29th

Called Google twice - they have no clue what's going on and just make up stuff as they go.
[Nexus 4 General] inseconds99:
I didn't know there were Saturday tracking numbers that were having issues as well, interesting.
[Nexus 4 General] Mr. Steve:
I wonder if the "link this phone to my account" option could be the cause of our lost phone/ label created troubles? Think about it, if you selected link this phone then that means that Google puts your gmail account into the phone so that when you first turn the phone on your gmail address is already listed in the phone. This means that when they ship the phone they can not just put any random phone into the box, they have to put my specific phone with my gmail address loaded in it into my specific box.
[Nexus 4 General] dyslexicpenguin:
So that means it's Thursday, Friday, and Saturday tracking numbers that are getting the YBoD.
[Nexus 4 General] Revthejedi:
If only we had the numbers to blow this up on Twitter...
[Nexus 4 General] doctahjeph:
My was linked to. I wonder if the 1-2 weekers that got their phones monday/Tuesday had theirs linked. I am almost betting they didn't.
[Nexus 4 General] CorruptCulture:
I've been wondering this for a while. Not only does it create a situation where only one, specific phone can go to you, but it adds another step to the order processing.
[Nexus 4 General] AshtonTS:
My device was linked top my account too... Hmmmm

Sent from my HTC Sensation
[Nexus 4 General] FabioCZ:
Ordered 16GB: 14:26 PST (2:26...) on 11/27, was given 1-2 shipping estimate

Label Printed: 11/30/12 (15:55, don't know which time zone)

YBOD, didn't contact Play support as it seems pretty useless.
[Nexus 4 General] doctahjeph:
Can the OP be updated so people can put whether they linked their phone to their account?
[Nexus 4 General] sureshotz:
Order Date:Nov 27, 2012

Order Time:12:07:37 PM PST

Google Playstore SHipped email: Sat, Dec 1, 2012 at 2:31 PM PST

Current Status:YFSOD

Label Created On:

11/30/2012

Ordered: 2x16GB

1-2 Weeks shipping

cant remember if i linked my account but i assume so as it was the default
[Nexus 4 General] dyslexicpenguin:
If something as simple as selecting "link to my account" is causing this cluster **** of problems with our orders, then Google seriously needs to throw in the towel, and quit. Charge 400$ for the 16GB, and have Amazon sell it. Hell, have ANY other website, besides Google Play, sell it. At least they'd get us the damn phone in the stated time.
[Nexus 4 General] Mr. Steve:
Hmm, I think we may be on to something here. Oh, and for the record, my phone that is stuck at the YBOD was supposed to be linked to my account.
[Nexus 4 General] bartolo5:
There seems to be people with linked and unliked accounts on YBOD status so I don't think that's the issue.
[Nexus 4 General] PoisonWolf:
I have a YBOD here without linking.
[Nexus 4 General] FatPigs:
The e-mail account upon startup is done by serial numbers and not them manually inputting it into the phone.
[Nexus 4 General] Mr. Steve:
Well ****...

Alright, we need some new theories now.
[Nexus 4 General] DiNoise:
Wasn't that check box "checked" on default?

If it was, I'd assume most people would leave it on default, so I don't think that caused the problem.

EDIT: I guess posts above me confirm this has nothing to do with the problem.
[Nexus 4 General] doctahjeph:
If this is truly the case I am going to kick my self in the ass. I could have had my phone sooner if it wasn't for a stupid process that only takes seconds.
[Nexus 4 General] ketjr81:
Yeah, I just emailed Google support about my order. I figure if I call them that I will just blow up and someone will hang up...either me or them lol.

I left my N4 linked when I ordered, after going through the hassle of actually placing an order I was just excited to finish that task!

The bad thing, the first time I tried to order I unchecked the link option but after my order failed a couple of times I stopped doing that.
[Nexus 4 General] Mr. Steve:
To answer your question, yes it was checked by default.
[Nexus 4 General] dyslexicpenguin:
I wish I could give Google, as a whole, a nice, solid kick in the balls.
[Nexus 4 General] lilxvietxboi:
Order Date/Time: Nov 27, 2012 2:05:23 PM PST

Shipment Notification: November 30, 2012 2:05:58 AM PST

Tracking Info: Yellow Box of Death

Current Status: Yellow Box of Death

I'm so frustrated, it's not even funny.
[Nexus 4 General] ketjr81:
Right about now I think there is a fairly long line of people ready for this!
[Nexus 4 General] yokuyuki:
If they did, they wouldn't be browsing this thread.
[Nexus 4 General] trent25:
Called Google now to claim a lost package. CSR took note of my UPS tracking exception and asked me what do I see when I track my package. So I explained to him I filed a claim with UPS for a lost package also.

I asked not to be issued a replacement but a refund because I will be traveling next week.

Escalated to shipping dept ... yup the place were dreams are murdered by google monkeys.

Let's see if this can get resolved without having to involve my bank and visa ... hopefully, although I am so preparing to blow a couple of circuits in my head tomorrow when I wake up to a canned email from shipping telling me to wait 24hours for my tracking number to become active.

By the way is anyone else pissed by the pandering that the phone reps do with all of this "I understand..." "I know how you feel ..." BS ... I'd much rather have a dry straight to the point rep that has some info and can actually do something other than refer my case to someone else while sounding completely clueless and uninformed ... man Google really doesn't understand people ... it's amazing

---------- Post added at 10:03 PM ---------- Previous post was at 10:02 PM ----------

I mean does anyone here know of any from the other threads ... cause I don't think I saw anyone with that case.
[Nexus 4 General] racing_md:
Order Date November 27, 2012

Order Time 3:53:30 PM EST

shipment notification: Nov 30th 3:30 am

Tracking Info Yellow Box of Death

Current Status Yellow Box of Death

I did not link my account. This sucks
[Nexus 4 General] lazy-buntu:
People who ordered two devices like myself didn't get the option to link a phone to their account, but I'm still in YBoD limbo.
[Nexus 4 General] Mr. Steve:
Yes I know, we already ruled out the link a phone thing as a possible cause.
[Nexus 4 General] CorruptCulture:
I know this isn't constructive, but I have to say it...

This is, by and large, the most frustrating experience I have ever had as a consumer. After speaking with all parties involved, multiple times, I feel powerless and disrespected.
[Nexus 4 General] Mr. Steve:
Just know that you are not alone and your story is the same as everyone else here. Think of it this way, this could be a lot worse if you were the only one with this problem, but you're not.
[Nexus 4 General] DroidBlaze:
Phone: N4 16GB

Order Date: November 27

Order Time: 2:09:30 PM PST

Shipping Notification: November 30 at 1:06 AM PST

Tracking: YBOD

Status: Placed a tracer today at 4:15 PM PST

This has been the most frustrating online shopping experience ever. I am $400 poorer with nothing to show for it other than a useless tracking number. I called both UPS and Google Play CS with neither able to give me a definitive answer. I emailed Google last night regarding my order and have yet to get a reply. No one seems to know what's going on or where my phone actually is. I would have been less angry if there weren't people with later shipping estimates getting a phone before I do. I can only imagine what you poor Nov 13's must feel. Unacceptable. Idk if I should wait it out a bit longer or claim the phone lost through Google as some have done.

PS I could've bought a brand new GNote2 for $450 off Craigslist but decided not to and wait for the N4. Completely regretting that decision now :(

---------- Post added at 07:26 PM ---------- Previous post was at 07:24 PM ----------

This is the only thing making me feel a bit better: knowing I'm not alone :crying:
[Nexus 4 General] Armuro:
Like many of u, I ordered mine on 11/27, when GP stated 1~2 wk delivery. I see the YBoD too. I'm pissed, but @ same time, holding my breath out since GP originally stated 1~2 wk delivery... hopefully the package gets out by 12/11...

What really got on my nerve is, Google is not supposed to charge my CC unless it is shipped. Based on what I see, N4 hasn't been shipped yet. They have violated their own statement & should be penalized.

If by12/11 the N4 still have not shipped, I'll f**king call the CSR & give them what comes out from the rear...
[Nexus 4 General] LeoJNihc:
Order date: Nov 27, 2012

Order time: 12:34:27 PM PST

Tracking: YBOD

Label printed on the 30th

This somehow has to be borderline illegal and we are only giving them some slack because it is google. We would be filling a report should this be a ebay seller or an unknown website.
[Nexus 4 General] rdoane:
Phone: N4 16GB

Order Date: November 27

Order Time: 5:04:23 PM EST

Shipping Notification: November 30 at 4:04 AM EST

Tracking: YBOD

Status: Placed a tracer today at 9:49 PM EST
[Nexus 4 General] PoisonWolf:
Could it be reported to the authorities?

Just wondering. It seems close to theft in my eyes. Especially if you want to cancel and they tell you that you can't cancel while they hold your $400.
[Nexus 4 General] Zaimojin:
Anyone got this?

I just placed the tracer literally 10 minutes ago, and the tracking updated to this. Apparently the phone is here where I'm at, just not delivered. Why wasn't UPS updating the tracking..?

Hopefully this means it's coming soon.

Order date: Nov 27, 2012

Order time: 11:59:24 AM Hawaii Standard Time

Tracking: YBOD

Label printed on the 30th
[Nexus 4 General] friend'scatdied:
There is one company that will listen to you: your credit card company.

You have every right to file a dispute. If Google doesn't act on that dispute, then it's their problem.
[Nexus 4 General] desynch-:
It's not. The package is somewhere in the abyss in Kentucky. They're working backwards to determine where the phone is, and that starts with the hub nearest you.
[Nexus 4 General] LeoJNihc:
I don't know but if this was any other company, i guess people would be filling a scam report or something? This feels like a scam to me google took my money in the premise of shipping a product to me. I was told it was shipped but nothing came, so basically i bought a tracking number for 400 dollars. This clearly wasnt the term of agreements for me to part with my money.
[Nexus 4 General] samarthmehta87:
Why wait.. give them the full dose now itself, its their job. Its therapeutic if nothing else, calms the nerves for some time. Now or the 11th, its not like the CSR will have any power to do anything then as well.

Now if only I could shout at GP's supply chain manager..
[Nexus 4 General] bartolo5:
This has already been analyzed. Your phone is not close to you. The system simply picks the destination location as the generic location to update your trace status. that's all.
[Nexus 4 General] ImmenseGT:
Hate to burst your bubble, but I think that it hasn't shipped and it is just saying the location where the tracer was placed (I assume you live in Honolulu).

---

Order Date: Nov 27

Order Time: 4:58 PM EST

Tracking Info: YBoD; says it was "Shipped/Billed" on Nov 29.

Current Status: Sent Google and email, awaiting their reply. If I don't have a reply, I will request a tracer tomorrow.
[Nexus 4 General] cphancock1:
what about a class action law suit? anyone know a lawyer? I know lawyers get the most benefit out of these but this is what happened with the iphone 4 antenna gate and they all got free bumpers out of it. honestly as long as i get a phone a free bumper wouldnt be a bad thing :)