yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Nexus] thephantom:
Thanks for responding Viber team. I have already sent a report since Oct 4 which unfortunately doesn't have any concrete response. In fact, here's a screenshot of it tagged closed.

It would be nice to look at it as I've explained before that not only did I experience it on jellybean but also on another phone running gingerbread
[Samsung Galaxy Nexus] Viber Team:
@thephantom -

Thank you for the info.

There might have been some confusion there - "Closed" doesn't mean we stopped handling the problem, it merely means that it has been transferred departments within our own company.

However, I will make sure that this issue is brought up in our upcoming meetings and we will see what can be done to reproduce it here in our labs.

We apologize for any inconvenience caused.
[Samsung Galaxy Nexus] thephantom:
Wow. Gotta hand it to you. After posting in a public forum, I got an email update all of a sudden. Whereas before, it took weeks and even months for a response. I guess it's better to post issues here
[Samsung Galaxy Nexus] Bresch:
what's the point with having the permission to unlock screen anyway? its totally unnecessary! Why would you EVER want your phone waking up?

If its in your hand, you just unlock it yourself.

If its in your pocked, you NEVER want it to unlock.

Simply just strip the app of the permission please..this is not iOS. We don't want our phones getting lit up..
[Samsung Galaxy Nexus] Viber Team:
@Bresch -

But you have an option to disable this feature inside Viber's settings. Have you seen it?
[Samsung Galaxy Nexus] Bresch:
No. You do not. You have the option to disable it when you have popup enabled. Its grayed out if you have popups disabled.

(attaching screenshot)
[Samsung Galaxy Nexus] Viber Team:
We're not sure we fully understand the problem then..

It's optional. It's not forcing you to do anything, nor is it forcing you to have your screen lit up ;)

Many of our users find this feature very useful (and they actually complained in past versions, when they had to manually unlock the screen), and so we added an optional feature.
[Samsung Galaxy Nexus] Bresch:
That is the problem. It's supposed to be optional but it is not. There's no option to disable the screen unlock.

Also I'd love to see those complaints..
[Samsung Galaxy Nexus] thephantom:
If you check the option just above it, the pop up thing doesn't get to be grayed out anymore. The problem there is that whether the option for unlock is checked or not, screen lights up when there is a message received via viber. Used to not happen before
[Samsung Galaxy Nexus] Bresch:
Even like this it still unlocks.

Edit: just to clarify; any setting I use, it still unlocks the screen when I get a message and yes its on the newest update and I've tried to reinstall and clear cache.
[Samsung Galaxy Nexus] thephantom:
Yep. Has been my issue since Oct
[Samsung Galaxy Nexus] Viber Team:
Thanks for the clarification.

Hmmm... there might be a problem specifically on your phone.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Samsung Galaxy Nexus] m57:
I have the exact same problem. This is the only app that wakes the screen
[Samsung Galaxy Nexus] thephantom:
Yep. And despite the latest update, it still does the same
[Samsung Galaxy Nexus] Viber Team:
We're looking into this issue at the moment.

As we explained, the more reports we receive from you with the problem's specific details (using the direct link we provided above) - the sooner we will hopefully be able to get to the bottom of the issue.

Thank you in advance, and we apologize for any inconvenience caused.

EDIT:

Also, we would highly appreciate if, in addition to opening those tickets in the direct links I provided, you would specify right here which devices you are using, what version of Android, and whether or not you are using a Custom ROM. Thank you again!
[Samsung Galaxy Nexus] ramiro.f:
Any update on this problem?

I get the same issue. It's not that the phone unlocks, but the screen wakes up every time I get a notification from Viber. Those that the phone actually unlocks, what's your unlock setting? I think that might impact whether the phone unlocks or just wakes up (I have a pattern unlock)

Anyway this is very annoying because if you wake the screen it can still occasionally do things like take photos of the inside of my pocket. On Android, a notification should make a noise and vibrate, but the screen should remain OFF.

I'm on a Nexus 4 stock ROM.
[Samsung Galaxy Nexus] thephantom:
I highly doubt they're even considering to fix it. 5 months already and there is no update for that issue. Don't even bother sending a report thru the website. You simply get a scripted response specially if the cs you get is 'Michael G'. That guy doesn't even read complaints. He'll ask you to do stuff you've already mentioned you did in the email.

Flowed and Tapped from my Nexus
[Samsung Galaxy Nexus] Viber Team:
This isn't true.

This issue has been brought up in team meetings that I personally took part in, and we plan to attend to this issue in future versions.

You are right - technologically, it is not an impossible task to implement the fix you mentioned into our app. However, please bear in mind that we have many other goals and features to add or optimize, and so some objectives of ours are unfortunately getting delayed a bit.

Aside from that, we also have other projects running in our company, like Viber on whole new platforms, for example.

All of the above doesn't mean we neglect our users' requests and complaints. Adding the fix you mentioned is certainly on our list of development, and we hope to include it in our upcoming update.

* Also, we believe that the fact that we are taking the time to be here on XDA, personally responding to our users, shows that we don't simply throw our user's feedback and reports to the garbage. No? ;)
[Samsung Galaxy Nexus] thephantom:
I'll bite. Part of the settings of the program is that exact feature. Whether checked or unchecked it won't matter because it gives the same result. Nice to hear you're trying to implement new features but perhaps it's time you guys focus on the current issue prior to implementing future features and leave the rest of the current bugs hanging. Oh and it is nice to see that you are answering in xda because had the members here kept silent, your cs team takes months to reply.
[Samsung Galaxy Nexus] Viber Team:
Well, as we said - we have parallel projects, and some times even bug fixes are slightly delayed (as long as they are not critical, of course) in order for plans to be on schedule. We assume that you know how it is in the technological world ;)

We will hopefully attend to fixing this issue in our future versions. We can't say if it's the next, upcoming small update, but we'll try our best to include it in our next major update.

We're glad to be here on XDA and to assist users directly. This is in fact our greatest benefit - receiving feedback from caring users like you. So thank you! :)
[Samsung Galaxy Nexus] m.a.z.a.f.a.k.a:
I have this damn problem with both Nexus4 and Galaxy Nexus I9250 and it costs me real money!

I uninstalled it after i

lost some money

when stupid viber activated phone's screen in my pocket and it accidentally, without my knowledge, dialed international numbers which were stored in call history. By the way it's another idiotic problem when viber adds its "free" calls at international numbers to android's dial history :crying:

Any thoughts how to remove viber's integration into android's call log?
[Samsung Galaxy Nexus] ramiro.f:
Hi team,

Thanks for the feedback, and happy to know you are working on it.

However, I disagree with the importance you are placing on it. It may look like a small issue to you but it's actually much more critical than you might realise, touch screen smartphone unlocking in our pockets can cause all sorts of problems. Although mine isn't actually unlocking (probably because I have an unlock pattern) it seems the issue is the same.

Viber breaks all sorts of Android user interface guidelines, and still looks like a cheap iPhone port, I can live with that. But this behaviour by the app actually has consequences and I get annoyed every single time I receive a message on Viber, which is not a good user reaction :) as mentioned by other people, it actually costs them money, and I'm dreading the day Viber makes me butt dial the emergency number.

Please fix soon!
[Samsung Galaxy Nexus] Viber Team:
@m.a.z.a.f.a.k.a -

Viber lights up the screen but does not unlock it. We're not sure we understand how Viber caused your phone to dial (specifically) international numbers.

Please see Viber's settings, and make sure the "Unlock my screen..." option is turned off. This option should work just fine (even in Nexus 4), and has nothing to do with the lighting up of the screen.

@ramiro.f -

Thank you for expressing your thoughts. We're indeed looking into this issue, and we hope to include a fix in our next major update. We apologize for the temporary inconvenience :/
[Samsung Galaxy Nexus] IncCo.:
So there is No way to make it stop turning my screen on on every single message i get ? It's incredibly annoying.
[Samsung Galaxy Nexus] Viber Team:
@IncCo. -

As we've explained, at the moment unfortunately not. We will add the option of disabling this behavior in future versions.
[Samsung Galaxy Nexus] swissmountain:
same Probelm here...

I have exactly the same issue with my HTC Sensation... Every Viber message lights up the screen and many times the phone has done weird things when I have it in my pocket.

Tried all options and settings as well, no luck...

Pleas fix this asap, it's really annoying!

Thanks.
[Samsung Galaxy Nexus] Viber Team:
@swissmountain -

Thank you for the details of the problem.

It's important to be accurate here - as far as we understand, the problem is that Viber lights up the screen. It doesn't unlock the phone (and if it does - then there is an option - that works, to the best of our knowledge - that prevents this from happening. This option can be found in Viber's "More" tab).

The "lighting up" problem will be addressed in future versions of us.
[Samsung Galaxy Nexus] MrMosoani:
Thank you. I always visit this thread and just waiting for the fix. Just sad that it's been months now and still the issue is still there.

However, it's understandable that coding to fix it is hard. It's just that, it's been months already. :)

I still have the app but also using other similar app when viber is acting weird. Like, not sending image, always fails (then I would go to other app to send the image and the other CAN do it), then sometimes it works. There are times that it reboots the phone when it lags.

Viber is user friendly in terms of the GUI and call quality is great that is why we users are still using it. Hopefully, update will fix ALL these

to make the app perfect.
[Samsung Galaxy Nexus] Viber Team:
Hi,

Were trying to work as fast as we can within our limited time and manpower. We hope to bring you the major update soon (with many bug fixes, and also new features).

Meanwhile, we released a new version today: 2.3.6

Check it out and see if it helps. If not, then the wait for the new update should not be long, hopefully.
[Samsung Galaxy Nexus] kwekwekproven:
Still having this problem on my Nexus 4. It wakes up my screen (not unlock) everytime i recieve a message, that cause it to go loco in ny pocket. I'm on 4.2.2.
[Samsung Galaxy Nexus] Narga:
Me too, it's lighting up the screen, after 15s the screen dim the light then keep it dimming until I unlock screen to read it. I'm using Nexus 4 on 4.2.2.

I've waited the dim screen to turn off but it's still dim the light forever
[Samsung Galaxy Nexus] Viber Team:
Hi guys,

This is a known issue, as we've mentioned earlier in this thread, and we plan to include a solution for this in our upcoming major new version.

We apologize for the temporary inconvenience.
[Samsung Galaxy Nexus] llevo3:
+1 I'm on v3.0

---------- Post added at 09:26 AM ---------- Previous post was at 09:17 AM ----------

I have the same problem on Galaxy Nexus while ago. It was a bit annoying and because of that I have to uninstall Viber. Now it's happenig again on my Nexus 4 on v3.0 :(
[Samsung Galaxy Nexus] ch96li:
Yeah, I'm on 3.0 and it still lights up my screen.
[Samsung Galaxy Nexus] Viber Team:
We are looking into it, and we will probably add an option in Viber's settings that allows the user to disable the lighting up of the screen (as opposed to simply disabling it ourselves).

We are sorry for the long wait - this issue has been discussed in the last few days, and know that we are aware of it, and plan to fix it.
[Samsung Galaxy Nexus] ramiro.f:
I was also disappointed by the fact that my screen still lights up with version 3.0, but the transition to holo style is definitely a massive improvement, great work. I'm looking forward to having the ability to disable the screen lighting up when I get a message, and then I might start using this instead of whatsapp.

However, I noticed your notification icon is still purple in the notification bar, despite the Android 4.0 design guidelines starting it should be monochrome. Any chance this will be updated?
[Samsung Galaxy Nexus] Viber Team:
[MENTION=4375140]ramiro.f[/MENTION] -

Our icon is purple when Viber is connected, and will be grey when it's disconnected. The change in colors here is crucial, informing the user whether or not Viber is connected to our servers, thus available.
[Samsung Galaxy Nexus] zheker:
ETA

I (and probably not only I) would really appreciate if you could give at least approximate ETA for a fix

TIA
[Samsung Galaxy Nexus] Viber Team:
We understand this expectation from us, but unfortunately at this stage we are not able to announce an ETA.

We hope to add it to one of our 3.x updates. We're working on it at the moment, and when we have news we'll let you know.
[Samsung Galaxy Nexus] LinkinParkmetre:
one month later...
[Samsung Galaxy Nexus] Bresch:
You've been saying that for the past 6 months..

I've been forced to use Tasker to lock my screen every time there is a Viber notification. also other VoiP has a much smaller ram footprint than viber.

fed up with viber..only useful feature viber has come up with the last six months is beeing able to choose your ringtone and the holo theme..which in it self is more than 18 months old...
[Samsung Galaxy Nexus] putu13:
The screen still turns on every time I receive a message. v3.0.2, so almost no (positive) changes last few months.

I realize Viber is a free app and I shouldn't ask much, but it seems to me that it only got bigger and more RAM greedy. ...as if everyone had SGS4.
[Samsung Galaxy Nexus] jarobusa:
This is very annoying. When ever a message comes in my screen turns on. Any fix coming? If not then this will need to be uninstalled, cant have my phone flashing all night long.
[Samsung Galaxy Nexus] Viber Team:
It's planned, yes.

We apologize for the long wait - we understand the inconvenience, and we'll work to fix it. When we have news, we'll let you know.
[Samsung Galaxy Nexus] gerickjohn:
Hoping for a fix soon.
[Samsung Galaxy Nexus] xasthe:
I'm very surprised that this has not been addressed since this thread first began in December...

My phone was on vibrate in a meeting and it vibrated for a viber message. I shifted in my seat and managed to expand dash clock and launch soundhound via 'what song is this' and then it must have clicked the recommended artist link because music started playing from my pocket.

PLEASE add the option to select whether viber notifications turn your screen on or not.
[Samsung Galaxy Nexus] nuxt:
It's quite amazing really, that you've been in this thread and constantly said. Things like, soon, we're working on it.

Which idiot thought it was a good idea to light up the screen on a message received, as opposed to the normal LED blinking on most phones? The fact you've been saying since December 2012 that "in the next major release"

It is now July 2013 and you still haven't addressed this issue, even though it's stupidly annoying and incredibly retarded that the application wakes up my screen. I've read through every page of this read, and for the past 8months, you've given promises time and time again, people complain about this and you seem complete unable to fix it.

Seriously, WHY?!:mad::eek:
[Samsung Galaxy Nexus] dudekiller:
Just throwing my hat in! Having the same problem its driving me nuts I got a text message and it woke my phone up then somehow I ended up unlocking my phone and calling someone. is there an app that will force this app to keep screen off?
[Samsung Galaxy Nexus] Mihkel.ee:
@ nexus 4, and viber 3.0.2

It is especially annoying when I get a message ( a picture last night) during the night -> screen turns on -> wifi turns on -> and stays on.

The result = my battery is dead in the morning and i'm late to work because no wakeup alert!

similar scenario has happened to me a few times, and I didn't get what was going on, today i got really annoyed and started investigating only to find out Viber was the guilty app.

Anyway, very useful app, I will keep using it, just add some settings to customize the experience (Y)
[Samsung Galaxy Nexus] Jan94:
Same here on nexus4 android 4.2.2 and viber 3.0.2. So so annoying !!! Reseted the phone, tested all advices, nothing worked. So weird cause I can compare to some other nexus4 with exactly the same soft config and it works just fine... No explanation here !
[Samsung Galaxy Nexus] ptitflo21:
Hello,

I have a Sony xperia T, and I have the same issue. And it is really annoying. almost 1 year to fix a bug like this one. It's really crazy.

Moreover, I try to remove the wake lock permission with my custom rom (AOKP milestone 2) but this is not working because when I do that I have an error message qhen I use Viber. Viber tell me that permission have change and which may cause it to malfunction. I have 2 choices : reset permission, or click on the OK button. If I put the OK button, viber closes itself. If I reset permission, that reset permission ^^

So can you please fix that, it is really annoying, because in my pocket my phone open the toggle in the status bar and launch the torch led, the wifi, or the GPS my battery don't like that.

Please can you fix this ASAP. For me it's the first issue we have to solve. It's really important.
[Samsung Galaxy Nexus] Eddie Bombay:
THIS IS DRIVING ME CRAZY WHEN ARE THEY GOING TO FIX THE SCREEN TURNING ON THING???
[Samsung Galaxy Nexus] bixirulo:
I don't understand it. Why no led notification? Why no wake up fix? Why boot screen every time I start the app? I love viber (best voip app), but it have big bugs :( Best regards.

edit 30/07: new update, no boot image, but wake up for messages and no led notification....
[Samsung Galaxy Nexus] putu13:
Another 2 updates went by and my screen is still blinking like a Christmas tree.

Is it still planned to fix it or should I look for some workaround?
[Samsung Galaxy Nexus] ptitflo21:
Yes this is really annoying, and Viber's team don't try to do something. I don't understand why... It seems not complicated to disable this I think. Why they don't want to do that?
[Samsung Galaxy Nexus] Viber Team:
Everyone,

We are aware of the problem - we did not neglect it. It's important for us to emphasize.

A fix is being developed for this issue these days, and we hope to incorporate it in our next big version (4.x). We still don't have specific release dates, but we're not talking about many many months here.

We will keep you posted, and we apologize for the inconvenience you're experiencing.

Thanks for your patience.
[Samsung Galaxy Nexus] FInixNOver:
More than an inconvenience, is the unnecessary waste of battery resulting from that issue...

How hard can it be? Such hiccups are to be expected from a version 1 app.... Get your programming skills straight!!
[Samsung Galaxy Nexus] tom81042:
It is not an "inconvenience" , it is the most annyoying, most ridicoulus stupid ****ing bug I have ever seen in my life.

It should be so basic, to be able to switch the **** OFF all notification, and yet, in Viber, it is not possible. It WILL unlock my screen, whatever I do, even when all the options are thicked off.

Even with all my friends using this crap, I am going to simply uninstall it, as this seems to be the one and ONLY solution ATM, and I'll just use Skype instead.
[Samsung Galaxy Nexus] ptitflo21:
Moreover, the last version is worst. I have issue with contact's Name on conversation.

I hope a new version is comming to repear all this crazy bug.
[Samsung Galaxy Nexus] Viber Team:
Guys, let's try to keep the discussion just a bit more calm please ;)

Regarding the screen lighting up issue - it's important to be accurate: the problem is not that Viber unlocks the screen (allowing keys to be pressed). It lights up the screen upon incoming Viber events.

We are aware of this request from our users, and the fix (making it optional) is at the last stages of development and integration into our upcoming major update. We still don't have a spcific release date for that release, but we're not talking about many months here.

Please bear in mind that it would be our wish to incorporate ALL features, no matter how seemingly small they are, into Viber. However, we have an organized list of features and fixes that we add to Viber across the different releases.

We realize that the screen lighting up is a problem for some of our users, and as I mentioned we haven't neglected it. We will have it fixed in Viber 4.0.

[MENTION=2923056]ptitflo21[/MENTION] -

Please describe the problem with more details. what is the issue with the contact's name and conversation?

Thanks.
[Samsung Galaxy Nexus] ptitflo21:
Ok I hope this will be ok in the next release. Because we wait for that almost for a year.

For my problem with contact's Name, please see the attachement file. You can see 2 conversation with "Arthur Tarby" But the problem is that the second one is not "arthur tarby" but it is my brother "Cyril Gondouin" When I speak on this conversation he receive my message. If I click on is face I arrive in the real "Artgur Tarby" contact

If I go to my contact list I see my brother's contact card. If I click on it It is the good one. But if I click on "send a message" I arrive in the fake "Arthur Tarby" conversation but which is still my brother.

I already try to delete my brother conversation and create an other one, but still the same issue.

So this is weird because this is the good picture face. but not the good name and not the good link of his card.

I don't know if I was clear. It's a little bit complicated to exmplain that moreover I'm not english.

I didn't try to uninstall viber because I don't want loose all my conversations.

thanks for helping.
[Samsung Galaxy Nexus] Viber Team:
[MENTION=2923056]ptitflo21[/MENTION] -

Thank you for your information - you explained it very clearly :)

Please make sure that all 'problematic' contacts have the latest version of Viber, including yourself.

Uninstalling and reinstalling Viber may be necessary unfortunately, but let's wait with it for now (note that you may export Viber's message history through Settings).

Meanwhile, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)