yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Themes and Apps] Viber Team:
@michael_ta315 -

Haha :) We've been here in XDA for almost 2 years now, offering direct support to our users. Thanks for the compliments!

@jamesalfred -

When our next major update is released, please do test it, and let us know if the problem is resolved (meanwhile - we hope that you reported it at the link we provided, so we can examine it in the meanwhile).
[Nexus 4 Themes and Apps] zooznz:
Help!

I am too having the same problem.. When is the next update coming out? Close to a week or a month?
[Nexus 4 Themes and Apps] Viber Team:
We're not sure yet about the specific release date, and so we would prefer not to publish it.

We're certainly not talking about MONTHS here.
[Nexus 4 Themes and Apps] Rameez_ali:
I have the exact same problem and I am using Sony Xperia S. I hope the update comes soon.

The screen turns black when phone touched to the ear and also the LEDs at the bottom of the Xperia S are always on.
[Nexus 4 Themes and Apps] amrmorsy:
Same Here, FREEZES!!!

A big thanks to the Viber team for their excellent support!

I too am experiencing Viber crashes mid calls (Black screen and I have to force close and restart the app) as well as sometimes the Viber app just restarts it self when the phone is on idle!!! I can see it removed from the notification bar and then coming back and reconnecting.

I just wanted to share in case the information might be helpful.
[Nexus 4 Themes and Apps] Viber Team:
@amrmorsy -

Thank you for the compliments :) It's our pleasure (and duty) to be here and assist.

Please make sure you have downloaded and installed the latest update (2.3.6)

Has it helped?
[Nexus 4 Themes and Apps] ynoyasha:
Viber not available in your country

Hi just want to know why viber is not avaible now in our country (Cayman Islands) anymore, I was able to download it in play store before.

Can anyone here give latest 2.3.6 apk?
[Nexus 4 Themes and Apps] laptopfab:
same problem here, nexus 4 stock, latest viber version... tonight it freezed with black screen etc. in both call I've tried to do, after a few minutes...

dunno if it has to do with the voice quality... both call started great, perfect voice quality, and then the other person started sounding terribly (we both had excellent wi-fi signal).
[Nexus 4 Themes and Apps] bundi22:
do not restore viber from titanium backup, it gave me massive battery drains
[Nexus 4 Themes and Apps] Viber Team:
@ynoyasha -

We are not aware of any special problem in the Cayman Islands. Here is the direct link to the latest APK in our official HelpDesk: http://bit.ly/rqbZEw

Please ask among your friends in the Cayman Islands if this problem occurs on their Androids as well, so we could look into it more thoroughly.

@laptopfab -

What country are you located in? Which phone do you have, and which Android version?
[Nexus 4 Themes and Apps] filthykid:
The updated version 2.3.6.338 has given me enough problems that I finally uninstalled it.

Can anyone please tell me what was the last version number called? Will google and download.

EDIT: ticket raised and submitted
[Nexus 4 Themes and Apps] tmcpnet:
+1
[Nexus 4 Themes and Apps] Viber Team:
Thanks for your feedback and for submitting the ticket. We'll look into it promptly.

We are working hard these days on a major new update of Viber (the new version 3.0). In addition to many new features, we hope to include many bug fixes and improvements. We recommend that you try it out once released, and we apologize for the temporary inconvenience.
[Nexus 4 Themes and Apps] ‬1‬:
one of the things i don't understand, why there is no notification sound options such as vibration only or to be able to choose your own tone.
[Nexus 4 Themes and Apps] Viber Team:
This is planned for future releases :)
[Nexus 4 Themes and Apps] hatyrei:
Hi Viber, im trying to download your applease but it says my phone is incompatible. Ist because im running CM10.1?
[Nexus 4 Themes and Apps] Viber Team:
@hatyrei -

Could be. If you're using Nexus 4, then there's no reason why it would say that your phone is incompatible, so maybe it is the ROM's 'fault'.

Have you tried downloading the APK directly from our HelpDesk? http://bit.ly/rqbZEw
[Nexus 4 Themes and Apps] filthykid:
That's great news.

BDW, I contacted your team again and even sent them screenshots of complaints from MANY nexus 4 users..then your team sent me a debug version of Viber. I have installed it..let me use it for a few days..let's see if this one works well.
[Nexus 4 Themes and Apps] Viber Team:
@filthykid -

Thank you so much for helping us get to the bottom of the problem.

They will analyze your logs and hopefully this will advance us in finding the source of this issue.
[Nexus 4 Themes and Apps] androidjack5:
Call Drops , Weird Noise Both Side

I have experince lately with viber the when i try to heard the person it sound like robot distorcion farrr idont know how explain i cant understand and the same the other person can;t listen to me well . it freezes que a blank purple screen and have to wait to FC and then start viber and when i doing a call again just past 3 min and the same issue noise distortion cant understand what person say . and viceversa. please help it very annoying.
[Nexus 4 Themes and Apps] badboy47:
Call me paranoid. If you dont mind; may i know why does this app requires so many permissions access to my information (my messages, storage, applications information, system tools, location, camera, Bluetooth, my accounts, social information and list goes on...)? Thanks.
[Nexus 4 Themes and Apps] filthykid:
I haven't used much the debug version after I got it from your team but yes I used it a couple of times and so far no hanging/FC issue plus no heat up issues whatsoever.
[Nexus 4 Themes and Apps] Viber Team:
@androidjack5 -

What device do you have? Which version of Android?

Also, are you running a Custom ROM?

@badboy47 -

All of the permissions that Viber requires are used for one or more of Viber's features. A small few of those permissions are permissions needed for future Viber features, that are coming very soon (in our upcoming major update). These permissions are not different than the list of permissions that other, similar services require.

If you are worried about your privacy, please check out our very strict and clear Privacy Policy, found in our homepage at http://www.viber.com

If you still have questions after thoroughly reading it, please do let me know :)

@filthykid -

That's good news, and bad news at the same time ;)

The problems are solved probably due to the fact that the debug version already contains new features that fixed the problems on your phone (meaning those improvements will be included in future updates of our app).

Please also report this to our support team - it's important that they know of this.
[Nexus 4 Themes and Apps] androidjack5:
Nexus 4 stock jb 4.1.2 start give problem and then try a costum rom 4.2.2 PA and the same later gonna install 4.2.2 stock to see what happen.

From my htc myTouch 4g everything works great, just with the nexus 4 have the problem with viber
[Nexus 4 Themes and Apps] Viber Team:
@androidjack5 -

Thank you for the details.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Nexus 4 Themes and Apps] Viber Team:
Hi,

We are excited and proud to announce that we have just released a brand new product: Viber Desktop, as well as a major new update to our mobile application: Viber 3.0 for iOS and Android.

-	What is Viber Desktop?

Viber for Windows/Mac lets you send free messages and make free calls to other Viber users, on any device and network, in any country!

Viber syncs your contacts, messages and call history with your mobile device, so you can start the conversation on the Viber mobile application and continue from the comfort of your PC.

In Viber Desktop you can find HD-quality voice calls, video calls, text and photo messaging, group conversations, and many more!

You can check out the cool tutorial for Viber Desktop here: https://www.youtube.com/watch?v=NEqS5W-KfRw

Download Viber, enter your phone number, and start connecting with your friends for free, from your computer!

-	What's new in Viber 3.0 for iOS and Android?

Video messages, Online status and "Last online" feature, new package of fun stickers, improved user interface as well as enhanced photo experience, and much more.

Note that Viber is now designed according to Google's guidelines for android apps based on the HOLO theme (Android only).

As usual, we're here to receive your feedback and thoughts, and we'd be more than happy to assist you with any matter.

Best regards,

the Viber Team.
[Nexus 4 Themes and Apps] thephantom:
it's a very nice improvement on the ui. gotta give you a plus on that. the screen lighting up is still an issue though. both galaxy nexus and nexus 4 with the unlock for popups unchecked. i even tried the unchecking show message preview and new message popup yet when a message arrives, the screen still lights up. both running latest stock rom.

edit: i installed it on my laptop and tested it. this i gotta say is good. very nice quality and easy to maneuver on the ui
[Nexus 4 Themes and Apps] andy o:
Also I still don't see a way to change custom notification sounds.
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=1113755]thephantom[/MENTION] -

About the lighting up of the screen - please use this direct link to report the problem to our support team: http://bit.ly/ukGVJ0

[MENTION=4628860]andy o[/MENTION] -

The setting you are talking about is under development, and we hope to introduce it in one of our next updates 3.x
[Nexus 4 Themes and Apps] thephantom:
I don't expect you to remember but in the other thread which specifically mentions the issue in the title under gnex forum, i mentioned that there is already an existing ticket for it since october of last year. It's tagged as closed despite having the issue. You mentioned being closed means it has been transferred to a different department. Is there a need for a new ticket or would you like the number for that?

Swyped and Tapped from my Nexus
[Nexus 4 Themes and Apps] andy o:
Confirm the turn-on screen when receiving messages. Also, the screen (backlight) still doesn't turn off when in a call and the proximity sensor is triggered, only blacks out. I like the online status and the desktop client, but none of the main bugs people here and on the gnex thread were reporting have been addressed.
[Nexus 4 Themes and Apps] Viber Team:
A new ticket with the details of your phone and your Viber version is probably better - it will show our support team that the problem persists on the new version.

We apologize for the inconvenience.
[Nexus 4 Themes and Apps] Neo0:
I can't sync my contacts with Viber. Everytime the app tries to upload my contacts it fails with "Sync not finished" (could be different in English, translated it from German). Got this problem with earlier versions of Viber, too.

I'm using a LG Nexus 4 with AOKP M1 with the latest version of Viber (installed today again after reading the announcement of Viber Desktop :D ).

This bug annoyed me the last times I gave Viber a try so that I deleted it right away..

Edit: Just downloaded Viber Desktop and tried to login but it fails everytime. It doesn't matter how (in which format) I put in my mobile number. I get the message "To activate Viber on your desktop you must first have Viber installed on your mobile device". Just figured out which form is correct. Now I get the message that the service is unavailable. I'll wait.
[Nexus 4 Themes and Apps] leos0000:
Really nice update.thanks team viber.

From Moscow
[Nexus 4 Themes and Apps] tikru87:
care to share wich form is correct? have been trying and trying. and all it says that i need viber installed on my phone.
[Nexus 4 Themes and Apps] atmq:
I got stuck at downloading installation files while tried to install Viber on my Win8 laptop. I've updated latest version on my N4. Any advices?
[Nexus 4 Themes and Apps] Neo0:
Just put it in with the number which is for your country and leave out the "+". For Germany it would be "49xxxxxxxxxxx"
[Nexus 4 Themes and Apps] m57:
The screen wake has been a problem for over a year now and viber still don't know how to fix it. Whatsapp seems to keep the screen off when receiving a message, why can't viber?

And please don't tell me to create a ticket...
[Nexus 4 Themes and Apps] Whyzor:
Could be related to how Nexus 4's wifi loses connection when screen is off, a known bug that Google has not provided a fix for as of Android 4.2.2.

http://code.google.com/p/android/issues/detail?id=42272
[Nexus 4 Themes and Apps] ljesh:
Same here for the last ~6 hours. It goes on and on and on and on.
[Nexus 4 Themes and Apps] andy o:
It's different. We are talking about how the screen turns on when a message comes in. It's behavior borrowed from iOS, unnecessary on android, especially for our phones, and if you wanted it, you could even install third party apps to do it for all apps.

A lot of cross-platform developers just develop features for what iOS can do, and then don't develop extra features for what Android can do (in this case, LED light, and expandable actionable notifications). iOS is quite literally holding back Android development.
[Nexus 4 Themes and Apps] zhuozhi211:
Exactly the same thought I have. This "issue" has been mentioned a few times, pity it has not yet been resolved.

There is an apparent communication breakdown between the client services and technical team at Viber - client services are aware of this issue , tickets were raised, but issue is not resolved.

We appreciate Viber client services' presence here, but it can be more than just redirecting us to raising a ticket which will not be attended by your tech colleagues.
[Nexus 4 Themes and Apps] Viber Team:
About the issues with entering the number and getting an error message that Viber isn't installed on a mobile phone

-

This is a known issue, and we're hoping to fix it in our upcoming update. We apologize for the temporary inconvenience, and we'd appreciate if you could get back to us after installing our next update and report whether or not the problem has been fixed :)

Thank you!

Regarding the lighting up of the screen

-

We're look into it at the moment. You can rest assured - we're not "just redirecting users to our support team to open tickets". We have close contact between the support team and the development team. Once I have news about this issue, I'll let you know right away.

Users who failed to install Viber Desktop (installation is stuck)

-

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/30 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Nexus 4 Themes and Apps] Black River:
Hello! I have the new version on my device, but I can not connect with my number on the win version. Can you please help?
[Nexus 4 Themes and Apps] SleemLDJ:
I've got a bit of problem here.

its like my viber app collides with my SMS app.

I know there is an option for using viber to reply SMS but I turned that off.

Now when my viber contacts send me normal SMS, it appears in the SMS app as usual but then viber brings up a pop up as well.

I've disabled "message pop up" and "free reply with viber" but this still keeps happening.

Any one, help?
[Nexus 4 Themes and Apps] Nikos_s3:
Nice update Viber Team :)

one ''issue'' though... every time you call someone ( whether he picks up or not) a new discussion subject is created in messages. Do you really think that this is helpful in any way? I mean, one can always check his/her calls through the ''calls tab''...not to mention that you really get your ''messages tab'' full of ''messages'' that only refer to calls you made.

Thanks a lot for your patience and great work! ;)
[Nexus 4 Themes and Apps] ljesh:
Did that (#UHM-122-44629), waiting for a reply. I hoped today the problem will be gone but it's still the same story.
[Nexus 4 Themes and Apps] Black River:
Pls delete.
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=3263716]Black River[/MENTION] -

What exactly is the problem? please elaobrate.

[MENTION=4336384]slimldj[/MENTION] -

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)

[MENTION=2829753]Nikos_s3[/MENTION] -

Thanks for the feedback, as always :)

Please use the link I provided above to report this matter to our team. We might actually change the current behavior.
[Nexus 4 Themes and Apps] Black River:
When I enter my number and press continue, the system answers: "To activate Viber on your desktop you must have Viber installed on your mobile device.". I have the app installed. Tried reinstalling and rebooting.
[Nexus 4 Themes and Apps] maxal:
I have the same problem.
[Nexus 4 Themes and Apps] Fil0z:
I have an issue with viber desktop.. I downloaded it, click on accept and install, then the "downloading and installation files" step take an infinite time.. the bar goes to the finish and then restart infinite times..

I have windows 7, and I already have/use the viber app on my nexus 4

thanks in advance
[Nexus 4 Themes and Apps] ljesh:
I had the same problem but after several (a lot) of retries, it suddenly worked and installed. So keep trying or wait for them to solve the problem for everyone.
[Nexus 4 Themes and Apps] spicediablo:
I'm having problem activating my viber after reinstalling. The code provided was invalid. I have tried uninstalling and reinstalling for a few times to no avail. I have filed a case with viber and waiting for their feedback. Ticket ID: NSB-232-54857

Sent from Mako⁴
[Nexus 4 Themes and Apps] xateeq:
Strange, for me it worked the first time.
[Nexus 4 Themes and Apps] spicediablo:
It started with unable to make calls but able to receive calls. So i uninstalled and reinstalled. Now I can't even setup as the code given was invalid...

Update :tried entering the code few times and now it works...

Sent from Mako⁴
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=3263716]Black River[/MENTION] and [MENTION=4444718]maxal[/MENTION] -

First, uninstall Viber Desktop. Now, you need to download the latest version of Viber on your mobile phone (from AppStore/PlayStore/Market Place/AppWorld), launch it and use it for a few minutes.

Then, reinstall Viber Desktop *from our homepage*, and try to register again. Does it work now?

[MENTION=2659021]Fil0z[/MENTION] -

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

*Make sure to write the ticket in English

Thanks in advance :)

[MENTION=4313675]spicediablo[/MENTION] -

Try uninstalling Desktop, wait 24 hours, install it again from our homepage, and try again. Does the problem persist?
[Nexus 4 Themes and Apps] cobyman7035:
Does viper work good?

Google Voice via my r72 NeXus⁴ using XDA Premium
[Nexus 4 Themes and Apps] Black River:
Now works. Thank You!
[Nexus 4 Themes and Apps] thephantom:
despite my being vocal on the bug regarding screen turning on when a message arrives, yes, the app is indeed very nice. It isn't perfect but the work done is awesome. Messages are never late and call quality is good. No complaints on those areas. It's one of those apps that are worth paying for if it is paid. It's nice that it is free. The latest update which gives pc integration is even better and i've tested sms and calls thru my laptop

Swyped and Tapped from my Nexus
[Nexus 4 Themes and Apps] brian88:
Is there anyone see this kind of bug. It seems to appear after the latest update released

The new update is awesome but this bug make me uncomfortable :mad:

Sent from my Nexus 4
[Nexus 4 Themes and Apps] jyotman007:
How do we see the 'Last Online' status on the mobile app? I have the latest version installed...
[Nexus 4 Themes and Apps] acid74:
@ joytman007 It appears under the name of the one that u are sending msg.

By the way kudos to the viber team. A must have app for me.
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=5019951]brian88[/MENTION] -

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)

[MENTION=4969766]jyotman007[/MENTION] -

As acid73 explained, the online status is located inside the conversation window with a specific user. There, you can see whether they're online, and if not, when they have last been seen online.
[Nexus 4 Themes and Apps] cobyman7035:
You can only call other viber users can't call your home

Google Voice via my r72 NeXus⁴ using XDA Premium
[Nexus 4 Themes and Apps] spicediablo:
After several tries, managed to get the code working

Sent from Mako⁴
[Nexus 4 Themes and Apps] Firekostas:
So I have a nexus four and a tablet the pipo max m1 which is a Wi-Fi only.I am just curious if I can use the same viber account on both devices.when I tried to install viber on the tablet the install process was successfully done, asking me about my phone number etc.I just gave my phone number which I use on the nexus, the message showed up with code but then I could not use the app on the phone.it would be nice to be able to use it on both devices.thanx in advance.

Tablet is running android 4.1.1.

Sent from my shaked and baked Nexus 4
[Nexus 4 Themes and Apps] Viber Team:
Hi,

At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family's or friends.

In future versions we are considering to add an option to register Viber on multiple devices. Once we have news on that, we'll let you know :)
[Nexus 4 Themes and Apps] mundixx:
I like the new Viber interface but.. Screen is still on during a call and the phone is in your face (the proximity sensor should do its magic here)

Tapatalked from my AOSPA Nexus 4
[Nexus 4 Themes and Apps] Firekostas:
Thanks for the answer and I'll be waiting for the update :)

Sent from my shaked and baked Nexus 4
[Nexus 4 Themes and Apps] Viber Team:
Unfortunately at this stage we are not planning to change this behavior. We are aware of the inconvenience and apologize for it, but as far as we've tested, the current behavior is almost equivalent to using the Proximity Sensor in terms of battery usage.

When we have news, we'll certainly let you know.
[Nexus 4 Themes and Apps] andy o:
Is this because of technical difficulties, or do you see an advantage of keeping the screen on?
[Nexus 4 Themes and Apps] acid74:
Maybe i'm missing something here ....but proximity sensor works fine with viber on my N4.