yashsingh1/xdaforums huggingface dataset:
[Nexus 4 Themes and Apps] dodgebizkit:
Thank you Viber - such brilliant customer service, that you actually come here and write directly to us!

I am very anxious to learn whether or not the Viber team are working on bringing Viber to Samsung TW's multiwindow, or to bring videocalling to future updates to the mobile application (even if there is no ETA) ?

Thanks for the reply!

EDIT - Just saw the requested feature link you posted. Thanks!
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=4251251]dodgebizkit[/MENTION] -

It's our pleasure (and duty!) to be here. Thank you for the kind words :)

Bringing Viber to Samsung TW's multiwindow is not planned at the moment. If we have news about this, we'll certainly keep our users posted.

Videocalling is something we're considering (for our mobile app), and we'll publish it officially if we have any ETAs.

Note that Videocalling is already available between 2 Viber Desktop users.

Thanks again!
[Nexus 4 Themes and Apps] ore616:
Is it just me or sometimes when people in my Viber groups send me a text msg with the standard messaging app, it notifies me with Viber?

If I reply to them in Viber they always ask me why I sent them a msg with Viber?

Is there a way to fix this?
[Nexus 4 Themes and Apps] andy o:
Did you disable the "free reply with Viber" option in the settings?
[Nexus 4 Themes and Apps] ore616:
Yeah, that's disabled. :what:
[Nexus 4 Themes and Apps] dodgebizkit:
For me, every time i set up a viber account in the phone it does this for me once (after having disabling the option), it did it on my S3, it does it on the nexus 4, and now on the Note 3... but when it pops up that notification video that one time AFTER ive disabled the SMS and the pop up window, the first time i close that pop up window it never does it again (unless i reinstall viber again and the the same process). Its weird but it never really bugs me as it isn't persistent.
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=3906769]ore616[/MENTION] -

If that option is disabled (please check in Settings), but you are still prompt to reply with Viber for each cellular text message that you get, then it is indeed a problem.

we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".

Thanks in advance!
[Nexus 4 Themes and Apps] AJtheAndroidNoOb:
Same here :/

I was using Viber before I flashed a custom rom and it worked with calls but After I flashed Ganbarou ROM based on CM 10.2 on my Tab 10.1 3G P7500 I'd say 'unfortunately Viber has crashed' when I answer and make calls. It only happens when I answer or the person I am calling answered the call. :(
[Nexus 4 Themes and Apps] Viber Team:
Thanks for the details.

As we said, this kind of problems can be attributed to the Custom ROM itself.

In order for us to take a look into it, we kindly ask that you use he link I provided in my previous message and contact our Support Team directly.

Thank you in advance!
[Nexus 4 Themes and Apps] :
Backlight issue

Is the backlight issue ever going to be fixed, or is it intended to have the screen stay on while calling with Viber? It really drains the battery pretty quickly since the screen is on for the entire call.
[Nexus 4 Themes and Apps] thesebastian:
Well..Hangouts has the same issue...and it's a Google App....

I don't know why the "Dialer" app is the only one that turn off the screen.

Inviato dal mio Nexus 5
[Nexus 4 Themes and Apps] :
Didn't know that since I rarely use Hangouts. There are several VoIP apps that turn the backlight off (according to the OP atleast), so it seems strange that Google wouldn't do the same (especially since the Dialer app already does it).

Edit:

Just got a reply on my ticket regarding this issue:

They also set the ticket status to "wish list", so I guess there won't be a fix for this any time soon.
[Nexus 4 Themes and Apps] andy o:
Hangouts is not really yet designed for voice-only calls though. I know that turning off the camera lets you use it as a phone call. Hopefully when hangouts gets voice calls in the future this will be addressed.

Hey, that's me! Yeah, those apps do it. You can add Skype to that. Talkatone can even let you choose between "software" (black out screen without turning off) and "hardware" (turn off screen) proximity lock. Line and Kakao also behave like Viber though.

I've given up on this with Viber. I'm on a N5 now. Some of these apps warn that turning off the screen might affect Wifi performance, or even turn it off altogether, but I don't know how true that is anymore with modern phones.
[Nexus 4 Themes and Apps] donjamal:
Why don't you just lock the screen? Have you tried that?

Sent from the outer space, delivered by an android using a nexus 4

---------- Post added at 08:39 AM ---------- Previous post was at 08:36 AM ----------

You can change wifi behavior in the wifi settings to ensure you stay connected even when your screen is off. The option to turn off wifi when screen is off (device goes into deep sleep) is there for you to save battery.

Sent from the outer space, delivered by an android using a nexus 4
[Nexus 4 Themes and Apps] :
Yes, I've discovered that I can just press the power button manually during each call, which means it shouldn't be a big deal to implement the same function to work with the proximity sensor. It's just too bad that the Viber team doesn't even acknowledge it being an issue.

I think he meant the ARP offloading bug, not the Wi-Fi sleep policy in the settings menu. Read here and here.
[Nexus 4 Themes and Apps] donjamal:
I then must b one of a lucky bastard, never had issues with my wifi connection on the n4 :) my xperia s though continuously disconnects...

Sent from the outer space, delivered by an android using a nexus 4
[Nexus 4 Themes and Apps] hunfatal:
Turn the screen off with the power button. Of course it's just a workaround, but it's not too hard for me.
[Nexus 4 Themes and Apps] andy o:
I do that, but it's not a proper solution. You cannot adjust the volume for example when you lock the screen. Another one is that if you lock the screen while having the phone to your face (proximity sensor activated and the screen already blacked out), then if you turn on the screen again, the screen will still be blacked out, you need to activate the proximity lock again to see anything. Minor annoyances, but still not a proper solution, especially when a lot of other apps can just do it right.

That was not my point. My point was that supposedly with these phones they warn you about you can't do that, hence my wondering if they exist anymore.
[Nexus 4 Themes and Apps] thesebastian:
Anyone is getting this amount of wakelocks caused by Viber or just me?

Inviato dal mio Nexus 5
[Nexus 4 Themes and Apps] paulyz:
I just installed Viber, but only for me or really, Viver has poorest call quality than skype? I tested over WIFI or 3G and fast switched to skype, and got better quality. I'm on PA 4+ with Franco kernel.
[Nexus 4 Themes and Apps] ‬1‬:
man i don't understand this viber. there are tens of stickers on the market but nothing for adults. all girly or baby stickers as if only those people using it.
[Nexus 4 Themes and Apps] Aspire:
I've been facing the same issue.
[Nexus 4 Themes and Apps] andy o:
They've acknowledged it and said there's no plans to fix it, it's intended behavior.
[Nexus 4 Themes and Apps] ijustzeke:
please remove the auto rotate. :/ its annoying... even my global settings is set to portrait only viber still rotates to landscape.
[Nexus 4 Themes and Apps] KATEEE:
Viber disconnecting all the time

Hi!

I have a problem with Viber- I have been using it for a while..and I re-installed it today. As a result of that, Viber is constantly disconnecting. By constantly I mean it says Connecting..and a second later Disconnecting...and the same time happens in a couple of minutes again. basically it;s unusable.

:(
[Nexus 4 Themes and Apps] Viber Team:
Hi,

Are you still experiencing an issue connecting?
[Nexus 4 Themes and Apps] bikas:
When can we get group calling facility? It's much needed and the only reason I've to stick with Hangouts instead of Viber
[Nexus 4 Themes and Apps] Viber Team:
[MENTION=3358297]BestGeeK[/MENTION] Thanks for your feedback! We are working on this feature for future updates of Viber, so stay tuned!
[Nexus 4 Themes and Apps] Vlad Paul:
Hi! [MENTION=3599035]Viber Team[/MENTION] , any plans for videocall features?
[Nexus 4 Themes and Apps] Viber Team:
Video calling is available on Viber for Desktop: http://bit.ly/Qxn8pt

It is in R&D for mobile devices. We hope to have it available in future updates.

Thanks for your interest!
[Nexus 4 Themes and Apps] bikas:
Isn't it what I requested 7 months ago? Will we ever get this feature in reality or should I already start looking for alternatives.
[Nexus 4 Themes and Apps] Karo.:
[MENTION=3599035]Viber Team[/MENTION]

in Android 4.4.3 I can receive messages from my friends i can get call and call them but when i send them msg back it just says "sending" and then " not send" like it does with my other contacts. Why is this?
[Nexus 4 Themes and Apps] thesebastian:
Hi Viber Team,

Regarding that very old issue with the "proximity sensor" where in Viber is activating a "black color background" instead of disabling the LED backlight.

I think it is time to fix this...

Skype and Facebook Messenger apps in VoIP calls are completely turning off the led / amoled backlight (I think in every device).

However, Viber not yet.

And in some popular devices (like Moto G) is not even changing the screen to black!

- Could you please fix the proximity sensor behaviour and completely turn off the backlight just like other apps do?

Sent from my Nexus 5
[Nexus 4 Themes and Apps] Viber Team:
Hey Karo,

Please open a support ticket here: http://bit.ly/1aOwGy2 so that we can assist you further.

Be sure to include the following info:

- Does this happen with all Viber contacts, or just with a few specific users?

- When did this issue begin? After updating Viber? After upgrading your phone's operating system?

- Does it happen over both 3G/4G and Wi-Fi, or just over one connection type?

Thanks!

---------- Post added at 04:24 PM ---------- Previous post was at 04:20 PM ----------

Thanks for the feedback- we are working on the proximity sensor and hope to have it available in the future.
[Nexus 4 Themes and Apps] dodgebizkit:
Hi viber team, just dropping by to say thanks for all the hard work, you have produced the best of all the 3Rd party communication apps I've used in the last 3 or 4 years since it became available. I love it on every platform that I've used it on (everything except mac desktop) and I am glad that you put so much effort into your personalised customer service (unlike paid or even ad supported rivals).

Several features I'd love to see on the Android version of viber is a chat head style notification like the ones that Facebook messenger uses, touch wiz multi task (multiwindow and /or s pen window) functionality and video calling.

I really like the windows 8.1 metro app, but I'd like it if it could be signed in on more than one pc (or on the same pc's desktop and metro app) without signing out - I appreciate that this isn't the correct place to mention it but I wanted to throw it in incase it's useful for you to see feature requests for other versions.

Thank you for your time - if you don't have time to personally respond to me while other people may be having issues for you to deal with on here, not a problem. :)

--------------------------------------

I had to write this with my left hand you know, I like to keep the right one busy... Texting, get your mind out of the gutter.
[Nexus 4 Themes and Apps] Viber Team:
Thank you so much! We are always happy to hear that our users are satisfied with Viber!

We appreciate your feedback - chat heads is a great suggestion!

As far as your issue with the Windows Metro and Viber for Desktop, we will need to gather more information from you in order to assist. Please open a support ticket at this link: http://bit.ly/1aOwGy2

Have a wonderful day!
[Nexus 4 Themes and Apps] Viber Team:
@brar.arsh -

Thanks for reporting the problems.

Have you tested Viber to see if those issues persist on Stock ROM as well?

Please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
[Nexus 4 Themes and Apps] shaharudeen:
Me too having same problem

On viber and tango the sound quality on the other end is terrible. The other end hears echo of their own voice. But on normal phone call, call quality is excellent.

I suspected the problem is with Noise cancellation. Just emailed both tango and viber regarding this issue.

Noticed the proximity sensor issue after reading the thread. For me quick fix is press power button to turn off screen while speaking on tango and viber.

Nexus official Rom 4.2.1

Edit: nexus 4
[Nexus 4 Themes and Apps] andy o:
To reduce echo on the other end you can lower the volume of your call for quiet environments. I believe that if you need it high because of noise, then in that situation the noise will drown out the echo and they won't hear it anyway.

I also use the trick of turning off the screen, but when it's off it doesn't let you control the volume of the call, and if you turn it back on when the sensor is not engaged (phone's not on your ear) then the screen will turn on blacked out until you reengage the sensor again.
[Nexus 4 Themes and Apps] Viber Team:
@shaharudeen -

Thank you for your interest, and we apologize for any inconvenience that is temporarily caused. We're looking into the problems with Viber on Nexus 4 at the moment.
[Nexus 4 Themes and Apps] mubs123:
It's not just you. I'm coming from using an iPhone 4S where Viber worked perfectly to a Nexus 4 where I am experiencing poor call quality and frequent crashing. Very disappointing when I know this app works so well on other platforms. I hope they fix this soon, in the mean time, I'm moving to using Skype.
[Nexus 4 Themes and Apps] ReX83:
Currently Nexus 4 doesn't work well with any VoIP software, not only Viber. This happens because Google and LG haven't implemented the required libraries that remove echo and take advantage of the second mic (that captures environment noise).

Sadly the unique VoIP software that works well is CSipSimple nightly that has its own implementation of noise cancelling and echo reduction algorithms. All the other VoIP software (like Viber, Indoona, Tango, Skype and so on) relies on the implementation of these libraries that usually are provided on Android devices (like the previous Nexus) but strangely not implemented in Nexus 4.

It is a little bit ridiculous to say: Nexus 4 could perform a better noise and echo cancelling thanks to the second mic (compared to the previous Nexus and other Android mobiles) but it works worst because Google uses it only for mobile calls AND in addition to this they decided to not implement the libraries that are already ready for other Nexus devices (I mean the ones that work removing noise without using the second mic).

I'm completely disappointed because I know how good is Viber (I use it everyday with my iPhone) and because of Google/LG lacks I can't use it on Android... hope Viber team will fix this on their side.

If you are developer and you know about coding, the following link will give more information (post no.20):

http://code.google.com/p/android/issues/detail?id=41626#c20

Cheers,

ReX
[Nexus 4 Themes and Apps] rafi300:
Viber Team : Thanks for the support and listening and please enhance the quality of the cover icon in drawer. The resolution is low and looks poor on our high quality screens .
[Nexus 4 Themes and Apps] Viber Team:
@ReX83 -

Thank you for sharing this info. We'll certainly look into it ourselves. If you have any news on the matter, please do feel free to share :)

@rafi300 -

We'll have a look at this problem.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion (it's very easy and quick!). The more people join on a request, the faster it will become reality.

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
[Nexus 4 Themes and Apps] dunjamon:
I've just updated Viber and now it's not even loading! I've cleared all data and done a fresh install but still nothing. It flashes up with the login page and then just closes.
[Nexus 4 Themes and Apps] andy o:
Just updated, and apparently no problems loading. I'm curious about the details of the "sound quality" improvements in the changelog though.
[Nexus 4 Themes and Apps] ctexpa:
Same here. Using AOKP
[Nexus 4 Themes and Apps] andy o:
I'm using the latest CM 10.1 nightly, FWIW. I have to assume that on stock JB this doesn't happen either. dunjamon also posted on the gnex forum, so don't know what their device is.
[Nexus 4 Themes and Apps] brar.arsh:
Same on Xylon..
[Nexus 4 Themes and Apps] robrob777:
I am not sure guys but in mine on 4.2.1 and 4.2.2 stock:

Viber Freezes all the time, while in a call, sound will stop, can't hung up, viber will just show a purple screen with no buttons, I have to kill the service or reboot.

Proximity sensor also does not turn off the screen all the time.
[Nexus 4 Themes and Apps] womanizerzz:
I love VIBER but call quality seems not good as skype :(
[Nexus 4 Themes and Apps] ctexpa:
Now it's working well
[Nexus 4 Themes and Apps] dunjamon:
yep...all back on now.
[Nexus 4 Themes and Apps] brar.arsh:
Working flawlessly..
[Nexus 4 Themes and Apps] Viber Team:
Hi all,

We released a brand new update (2.3.4) that should be much more stable.

As we can see from the few comments above, the improvement is noticeable. Please let us know if you encounter any further problems in the future so we could look into them.

Thanks :)
[Nexus 4 Themes and Apps] tuilalnvinh:
Good update, working again, 5* rating back :)
[Nexus 4 Themes and Apps] wissou050987:
happens to me with the lastest version of viber on 4.2.2, but the sound quality is better with the latest update
[Nexus 4 Themes and Apps] ReX83:
The received audio quality is amazing but on the other side the voice is not so clean. The voice seems coming from water, "bubbling", don't know how to explain.

Thanks,

Rex
[Nexus 4 Themes and Apps] Psychonut:
The same for me, even with the latest version running on 4.21 or 4.22. Have never gotten through a complete call without Viber freezing or fcing.
[Nexus 4 Themes and Apps] Viber Team:
People who experience the freeze or the warped sound on either side of the call:

Thank you for the report of the problem.

Please take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks you, and we apologize for the temporary inconvenience.
[Nexus 4 Themes and Apps] gti337:
Same results on 4.2.2 and latest Viber(2.3.5). Opened a ticket with Viber . . .
[Nexus 4 Themes and Apps] cobyman7035:
does viber use the information of all your contacts? if so, what does it do with it
[Nexus 4 Themes and Apps] Viber Team:
Hi @cobyman7035 -

The information we collect (names & phones numbers, upon registration) is used

solely

for functional reasons (enabling the service we promise to provide).

I would like to clarify: we *do not* and will never sell users' information to third-parties, and we keep this information well locked in our servers, with extremely limited access to it. This information (in great detail) is explained in our very clear and transparent Privacy Policy - to which we are committed by law - that can be found in our official homepage.
[Nexus 4 Themes and Apps] patnaik7:
I am experiencing a similar issue. The backlight doers not turn off, during a call...instead it goes black. That can really zap power on a long call.

Android version: 4.2.2 stock.
[Nexus 4 Themes and Apps] Viber Team:
Thanks for your feedback.

As we said, we hope to have those issues on Nexus 4 resolved in our next bit update.
[Nexus 4 Themes and Apps] jamesalfred:
I found a similar, but more grave, issue. Regarding the proximity sensor. If you activate the proximity sensor while DIALING, it will go to a blank screen state. If you keep on activating it UNTIL the other person answers, the proximity sensor will magically deactivate itself and the screen will turn on even though your head is still on the sensor. Now, if you put your head away then put it back, it will activate the sensor and turn the screen black again. Now here's the interesting part: after a couple of minutes talking, suddenly the call will drop, with the screen remains black. You can't do anything at this point. If you press home button, you can see in the notification bar that the timer is still ticking, but you can't hear anything or say anything. If you click the notification, it will just drop you back to either the homescreen or viber's contact list. The only way to get out is to force KILL the process.

Can some of you reproduce this problem? Well, I can reproduce it EASILY now..... it happened to me 3 times just now, even after restarting the phone. On 4.2.1 btw. I posted this simply to know if anyone has / can reproduce the same problem.
[Nexus 4 Themes and Apps] Viber Team:
@jamesalfred -

This is interesting... thank you for sharing this problem (though the scenario is very specific).

We have not received similar complaints from users before.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance :)
[Nexus 4 Themes and Apps] andy o:
For me the call doesn't seem to break, I waited more than 5 minutes. But the interface does come back on when the other party answers. I'm on CM 10.1 on the Nexus 4 and CM10 on the Samsung Galaxy Exhibit II. I know these are custom roms, which one are you on?

Right now I usually turn off the screen when in a call though, cause Viber doesn't turn the backlight off with the proximity sensor.
[Nexus 4 Themes and Apps] michael_ta315:
There's a viber team? O.O:eek: I wonder if there are any team with supports like this lol.. great job viber!!:good:
[Nexus 4 Themes and Apps] jamesalfred:
I'm currently on Stock rooted, with custom Kernel (Matrix). But I tried reverting to stock kernel just to test it. Same results. And yeah, I also tried turning off the screen after I connected with Viber. But after a while, the screen will turn on (blank), phone disconnected, and it will stay like that. I haven't tried waiting for 5 minutes though....

And to Viber team, I might just wait for a new update that might resolve the proximity sensor issue. Hopefully that will take care the roots of the problems.... Thank you for the reply. At least you care about your customers :laugh:
[Nexus 4 Themes and Apps] andy o:
Sorry, I didn't off the screen when I tested. I just did like you said but the call didn't drop. If you turn off the screen manually I don't think it turns off by itself.