[Android Q&A, Help & Troubleshooting] wolf5150:
So... want to cache your radio stations on that shiny new Nexus 4? No workie.

If I want to know how to fix something, I come to XDA. I rarely contact actual product support for... anything. But I want an ETA for a fix to this. So I just chatted up Frank S at Slacker and got.. "answers". Transcript follows:

Frank S.: Hi, my name is Frank S.. How may I help you?

ME: When will the Android app be updated for JB 4.2 compatibility? Caching is broken on Nexus 4

Frank S.: This is a known issue with Android 4.2. We expect this to be fixed in a future version of the Android OS. You can avoid this issue by downgrading to the previous version of Android until a fix is released by Google. We apologize for any inconvenience this may cause.

ME: A downgrade is not possible on this device - ships with 4.2. Can you elaborate on the "Android" issue?

Frank S.: Caching does not work on devices running Android 4.2 due to bugs and changes included in that version of Android. This issue does not appear in previous versions of Android, so we are awaiting a fix from Google in the next version.

ME: Just so I'm clear on this... Slacker will absolutely not be updating the app? Have you any information that indicates Google is going to retrofit their new OS to work with your app?

Frank S.: Google has already announced that there are several major bugs included with Android 4.2, and expect to have these fixed in a future update. Since the issue only appears with this version of the OS and since nothing with the Slacker app has changed as a result of updating to 4.2, we expect to see what changes Google plans before attempting to update the app to work around OS bugs.

ME: Well then... Caching is the sole reason I use Slacker over other services. I will attempt to find a workaround today, but if I fail I will need to cancel the remainder of my subscription

Frank S.: I do apologize for the inconvenience. Since your device is unable to downgrade to 4.1, you should be able to access cached content from your previous device until an update is available.

ME: Previous device? Not in the habit of keeping old devices

Frank S.: THat would be the only solutionwe are able to offer at this time.

ME: Are you saying a pro-rated refund is off the table here?

Frank S.: Slacker does not offer any refunds on purchased subscriptions.

ME: ....nor app updates for compatibility with new platforms? What you're saying is outrageous

Frank S.: Slacker never guarantees that all subscriptions services will be compatible with all phones and all versions of operating systems. While we will always try to make sure our app is available for use for most phones and that as many subscription features are available, some updates may take time to receive, especially on devices that are updated first.

ME: You just got done saying that Slacker would not be updating the app for 4.2 - Do I have that wrong?

Frank S.: We are waiting for Google to release what changes they are making to 4.2 before attempting to update the app to work around OS bugs.

Frank S.: Once we have that information, we will act accordingly.

ME: What "bugs" would you be referring to? Updates to OS framework and functions perhaps? Either Slacker has plans to update for 4.2 compatibility or it doesn't. How does the "OS bug" argument apply here? What is the bug??

Frank S.: I don't have any specific information on the exact issue, only that it is a known issue with Slacker on Android 4.2 and we are currently investigating and awaiting more information from Google before further action is taken

Frank S.: At some point in the future, I would expect the Slacker app to be compatible with Android 4.2, but I don't have any information on when that would be.

ME: Okay.. how about a simple "We're working on the issue...", instead of "Google is the devil and they broke our app!" Thanks

I hope this was a rogue agent... Is "Blame Google!" actually Slacker's stance on this? :confused: