[HTC One X] crnkoj:
Well i wrote htc an email the other day about JB coming to the CID_032, they responded with a pretty much generic reply:

I’m sorry to hear that you are experiencing difficulties with getting Jelly Bean on your device.

We are excited about the latest upgrade for Android, the 4.1 known as 'Jelly Bean'. At this point in time, we can confirm that we have plans to upgrade our HTC One X, HTC One XL and HTC One S to Jelly Bean.
We are currently reviewing its features and functionality to determine our upgrade plans for our product portfolio. While our goal is to bring the latest software updates to as many of our recent devices as possible, we are committed to maintaining every phone's performance and usability first.
I suggest you to follow periodically our official website and social media networks for more updates on device upgrades, timing and other details about the new software.

After that junk reply i replied to them in their proprietary system that i wish to know when and not to just follow social media to get support, again they responded with a slightly longer b ut still totally generic response:

Regarding the Android Jellybean update, We are excited about the latest upgrade for Android, the 4.1 known as 'Jelly Bean'. At this point in time, we can confirm that we have plans to upgrade our HTC One X, HTC One XL and HTC One S to Jelly Bean.
We are currently reviewing its features and functionality to determine our upgrade plans for our product portfolio. While our goal is to bring the latest software updates to as many of our recent devices as possible, we are committed to maintaining every phone's performance and usability first.
I suggest you to follow periodically our official website and social media networks for more updates on device upgrades, timing and other details about the new software. All updates will be a over the air update only. As these updates can not be sent to all devices at once it is sent out on what is known as a rolling server and will be sent out over a period of time. If you manually search for this update and your device does not find the update then please do not worry as the update would not have been sent to your device yet. Please note if your device is branded to a network then the update will first have to be approved buy your network before they send you the update. This is all the information we have on Android Jellybean you have not been given a ETA (time line) as we do not have one top give you. I can appreciate that you want more information but at this point in time we do not have any further information to give.

I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our Customer Service Agents who will be waiting to guide you through step by step. Our Contact Details can be found at

How convenient of them to use in both replies the same phrase "I suggest you to follow periodically our official website and social media networks for more updates on device upgrades, timing and other details about the new software"

Sadly this is the attitude that defines the manufacturers of today.

Edit:

now this is what they replied after i asked them if they are f***ing with em giving me generic answers:

First off please do NOT use any bad language when you e-mail HTC. We are here top help you not here for you to be rude to.

The reason why you have been sent a similar e-mail was explained to you in my last email “This is all the information we have on Android Jellybean you have not been given a ETA (time line) as we do not have one top give you. I can appreciate that you want more information but at this point in time we do not have any further information to give.”

If you want any further help please do feel free to reply however please do be aware we do not have any further information on Android Jellybean.