[Asus Transformer TF700] Ready2Mosh:
I do blame google, they allow the apps on the market without trying to hold the devs accountable to following the rules. why have guidelines if they aren't going to be enforced in any fashion. Sure, our devices were the first to hit the 1080p resolution in the Android market, but **** none of the big players are interested in supporting it. Even if they say they support it they really don't. As an example, you can buy need for speed for the infinity, it says it's compatible in the market, you can download the base files, but your f'd trying to download the additional files needed to play. ow whos fault is that? Google for allowing it to happen or EA for even allowing the base file to be downloaded? In this case, it's both parties, but when it comes to overall compatibility it's on googles shoulders for not enforcing some sort penalty.

It really doesn't matter what I think, they got my money and I'll make sure I don't fall in the shame on me catagory.

Oh and the Zen pinball not compatible issue, they turned it back on for the tf700 after I had a nice conversation with them about it not working. I will cut and paste my emails and their responses. BTW it all happened in a 30-45 minute window.

This is how devs should respond to issues with their apps.

This is me emailing them about the problem with Zen Pinball after the latest update.

"Hi,

I am a little more than frustrated with your company right now. I had this game running perfectly fine before the latest update, which broke portrait mode, so I figured I would un-install it then re-install it to see if that would fix the issue. Low and behold my device is NOW INCOMPATIBLE, which is a crock of you know what, it worked great before this last update. My device is a tegra 3 device, this game is marketed as a tegra 3 game with enhanced visuals, my daughters FUHU NABI 2 is compatible, a friggin kids tablet is compatible but my $600 Infinity isn't? Pleae send me the old apk so I can play one of my favorite games again.

Thank You".

Their response,

"Hi Cris,

Thank you for your email. We are aware of the issue with portrait mode, and will be issuing a fix shortly.

I am not sure why your device is now listed as incompatible, but I will look into this right away.

These updates are tricky, there always seems to be issues that we could not test for, or weird settings that we need to look at in the Google Store."

My response back,

"I appreciate your timely response to this problem, I contacted google play and they looked on the blacklist and the infinity is listed on that, just an FYI. Once this issue is resolved can you please email me and let me know because it really was my favorite game on the market.

Thank You."

And their response,

"We are turning the device back on momentarily. Portrait mode will not work yet, but should work soon as well. Apologies for the inconvenience."

Talk about easy, I mean they gave personal responses, not canned, looked into the problem and made available again in less then an hour. This is great customer service and in turn make me want to buy more of their games.

Edit:

More information from Zen Studios

Hi Cris,

The device was turned on about an hour ago, but could take up to an hour longer to reinstate. Please let me know if things continue to not work for you a few hours from now.