yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Dr Zoidberg:
Nice try, Google employee.

How can you defend the atrocious purchasing event for the Nexus 4 launch? The whole experience was a disaster, but that doesn't imply that I want to cancel. Google doesn't owe me anything (other than a phone), but it's good business practice to turn a bad customer experience into a good one with some compensatory offer. I'm in no position to make demands, but Google has the option to recover from the mess they created.

Frankly, I'm shocked at how many people on this thread seem to be at ok with this whole experience. The ****-up was made by Google, not me. This is a customer service issue, not a philosophical discussion about exchanging money for wares. As a customer, I'm upset about my purchasing experience. For those of you who are pleased with the experience so far, I congratulate you.

---------- Post added at 07:02 AM ---------- Previous post was at 06:56 AM ----------

From my last correspondence with Play Support: "There is a three week time frame, and your phones can be shipped between now, and three weeks from this date". That email was from November 21st.

Seems like we are getting inconsistent answers. What a shocker.
[Nexus 4 General] H4CK_H0PP3R:
Thanks mate ,I used to thought Limbo 3 is worst case among 3, but now i got there are 4 levels ,btw what does that mean by " Backordered "?:confused:
[Nexus 4 General] Richieboy67:
Backordered means you got a back order notice..

sent via xda premium with nexus 7
[Nexus 4 General] cathou:
I tries changing my shipping address, I was told it was no it possible for security reason.

As for the delay, I think it was clear in the bo email that it was 3 weeks from that date, so 3 weeks from the 15th.
[Nexus 4 General] code65536:
Darn. I wonder if they might make an exception if the delivery address is changed to match the billing address; surely it can't be a security issue to ship something to the billing address. I'll give it a try on Monday.
[Nexus 4 General] G1ForFun:
I was told last week...

You can't change your shipping address unless you want to "lose your spot in line".

Take that with a grain of salt though....as we all know the CSR know very little.
[Nexus 4 General] MatAuc12:
You don't want a phylosophical discussion about the situation but you blindly call the situation a large scale discrimination when they do not even have enough info to discriminate about? Don't even argue on this point, please please look up the definition.

And the reason "so many people are ok with it" is because some of us are ok with words like "ESTIMATED shipping", "we did an error", "we are trying to fix it". Obviously it is not the best purchasing experience, but I believe they made a product I want enough to accept the error hope for better next time. Besides, in the bad situation there is a very couple little good things that can be important to me. 1 every csr were extremely friendly and mostly top notch cordial and polite even though they didn't have proper tools. Phone wait time were extremely brief even for a fiasco like this, at least you were not waiting 1 hour for sh*t answers. And 3 they DO offer a compensation of free shippingwhn just that might put them below a profit margin but they still cared enough.

There is only so many corners they can cut on a product that has such a low margin, unlike a non-full plane seat that has good margin and is more important.
[Nexus 4 General] mrallen81:
Who is hopping this week will be the best week of the month?

I.E Getting that all inportant shipping email to tell us our phones

are on the way???:fingers-crossed:
[Nexus 4 General] thos25:
Well, here is to hoping that we get word of devices shipping out tomorrow. That would be nice.

Unfortunatley I likely wont even get it even if it does ship. It will sit on my porch for a while unless I can stop UPS from delivering it. I am not even in state at the moment and wont be for another 4-5 days.

Has anyone ever come up with a new limbo level for people that ordered on 11/13, received a receipt, did NOT receive a confirmation, DID receive a backorder email, and no shipping. Sort of like limbo level 3 but never got a confrmation.

I never got a confirmation and my order still says pending in wallet. I did get the backorder email as well.
[Nexus 4 General] intekmdma:
Lets hope you guys do, that way, they can make some more for us to order
[Nexus 4 General] Euler MD:
I would still call it Limbo Level 3, but if you wanna get picky, its Limbo Level 3.1
[Nexus 4 General] ctowne:
I'll be hopping if I get it! :silly:
[Nexus 4 General] js2021:
chances are you'll see the phone at your door, before you get shipping notice. I have 16gb on back order and got the 8gb I ordered last week. The 8gb still says pending on google wallet/play.
[Nexus 4 General] MatAuc12:
The receipt email is the confirmation, no?
[Nexus 4 General] Peanutman5:
I did the same thing. I live in MA and traveled to WA for the holidays, so I had the phone shipped to that address. Once I got the BO email, I emailed and called multiple times and spoke with a supervisor and they basically said they don't have the tools to change the shipping address and the only way to change it is to cancel and re-order, but they can't place a new order since it's out of stock. UPS MyChoice allows you to redirect a package, but that's an additional $5 and WA state taxes are about $10 more than MA taxes. Pretty frustrating that they can't just modify an address for something that they don't have and won't be shipping for three weeks
[Nexus 4 General] jdkoren:
Google had better learn from this experience. Naturally the people who placed orders that day were mostly either Android enthusiasts or developers, and this mess doesn't exactly inspire confidence. You would think Google of all things could handle that sort of website traffic...
[Nexus 4 General] mrallen81:
I agree 150% buddy

Sent from Nexus 4 only if Google move there ass!
[Nexus 4 General] Euler MD:
look what i found
[Nexus 4 General] milesg:
It does kind of make them look like amateurs. Which is pretty embarrassing since they had a similar problem with the Nexus 7 when it was released.

What I find really odd is the total lack of new stock. It's pretty normal (in fact, I would say expected) that there is a big initial surge when a new product that has been hyped is launched. Pretty odd that they weren't anticipating this. Hard to believe they were that naive, but with no information being given, what other conclusion can you draw?
[Nexus 4 General] Emama:
For real, when I heard they sold out in 20 mins or so I thought they really have at least 100k orders or above.

But when I knew that they only have 17000 phones for the initial wave I am really shocked of how they look down in Nexus / Android phone
[Nexus 4 General] mackster248:
Its not that people are happy or content with the experience, I think it sucked too.

I just choose not to get mad about it and just accept the fact that it'll be here when it comes. There's nothing else I can do. No point in me complaining to poor Google CR's that are barely given any info themselves.

I'm anxious AF to get this device (already ordered SP's and case) as much as anyone. But it'll be here soon enough guys. :)
[Nexus 4 General] Pyroshane:
From my understanding, the sticker is attached to the factory installed back glass protector, and the white box is printed on it. If you look at most hands-on videos and photos, neither the sticker nor the box is present.
[Nexus 4 General] mrallen81:
Well I think I'll give it till the end of the week and if still nothing from Google I'm going out to buy a Gnex

Sent from Nexus 4 only if Google move there ass!
[Nexus 4 General] Emama:
I sold a Gnex for this....LOL

Anyway I won't regret since my Gnex screen were already deteriorated (only 5 months old, good job Samsung)
[Nexus 4 General] mrallen81:
It's one of the best phones I've owned, and I've had two of them lol

And I sold my s3 for this lol

Sent from Nexus 4 only if Google move there ass!
[Nexus 4 General] Dr Zoidberg:
I could not agree more. In my case, I called twice and was professional and polite. In situation such as these, being rude or demanding usually has the opposite desired effect.

In my occupation, I fly alot, and I'm always shocked at how rude people can be to gate agents when a flight is delayed or cancelled. The delay is not their fault, so why are you being rude? Being kind, understanding and charming will have a much greater impact in resolving your problem. I'm told being good looking helps as well.

If you're a Play Store CSR and found my post to be reassuring to you, please hit "thanks". Also, send me my damn phone now! Haha
[Nexus 4 General] MatAuc12:
Those are review sample, from the post of that guy I know he is not 100% retarded and would have noticed that his only complaint is not sitting on top of packaging wrap.

---------- Post added at 03:25 PM ---------- Previous post was at 03:21 PM ----------

It is proven that treating people well will render better much better results. Being rude makes them NOT wanna help you, but its hard to say no to someone who is respectful to you and understanding of human nature (we make errors).

But hey, people feel that they have bigger dicks when they are disrespectful, it makes them think that they are superior because they believe only superior beings should be respected. Believe me, making you feel superior is the best way to have inferior service.
[Nexus 4 General] mrallen81:
I like that lol

Sent from Nexus 4 only if Google move there ass!
[Nexus 4 General] thos25:
level 3.1. Nice.

In this case rather than being a point upgrade it is actually a slight downgrade. LOL.
[Nexus 4 General] Pyroshane:
http://xdaforums.com/showthread.php?t=1999345

This person does not have a review sample.

[YOUTUBE]bzjVU55619c[/YOUTUBE]

Stupid video of a guy faking dropping his N4 in a cup of water while filming an unboxing video, and the last 15 seconds or so is very loud NSFW, but starting at the 55 second mark you can clearly see him peeling the back protector off and the IMEI sticker and the white box peel off with it. I chose that video instead of the dozens of other unboxing videos on Youtube, because this guy clearly doesn't have a review unit.
[Nexus 4 General] Kenneth131:
Well this could be the case that the imei is on the protective plastic. The one I used was a store demo and the sticker was definitely on the glass but this could have been just the demo model opposed to the retail model as the store had no actual retail ones in they were only sent this one to allow people to play with which could be why the imei was stuck to the glass. If anyone else has had hands on with the actual retail model they can confirm either way. But this really was my only niggle with the phone. It would be nice to get some time using the phone to compare call quality and the likes but as to hands on physically its a cracking device. Lots of technical things that are yet to be seen as to durability but like everyone else has said it just feels like a premium device, not perfect but this is a step in the right direction for manufacturers in terms of design and feel. Next year should be an amazing year for new designs and materials being used for a change.

Lol I also love Limbo level 3.1 how do I flash this latest version of limbo? :p

Sent from my Galaxy Nexus
[Nexus 4 General] gavze007:
Same here, limbo level 3

I think we all got mad and then accepted the back order as a fact. We can't really make the phone magically appear at our doorstep.

We could all cancel our purchases and it would definitely make a negative PR about google, but I don't wanna... I want my nexus!!!

Why don't we demand something? Like a free bumper? The free-but-very-late shipping doesn't really make up for this...
[Nexus 4 General] Pyroshane:
I definitely wasn't trying to argue with you. I was just pointing out that your biggest problem isn't something you have to worry about. I haven't seen or handled a demo model yet, as the closest T-Mobile store is about a four hour drive from here, so I have no clue if the demo models have it permanently attached or not. From what I have read, the retail models have the IMEI printed on the SIM tray slot as well, so you still have it once you peel off the protector. Hopefully within the next two weeks, we can stop discussing "what we read" and "demo models" and will have the real things to play with.
[Nexus 4 General] Dr Zoidberg:
If you read a few pages back, you will see that I suggested that compensation was appropriate, but then got strongly rebutted saying that if I'm so unhappy, I should cancel my order and move on.

It's true, Google doesn't owe us anything except for a phone, but if they want to recover from this disasterous customer service experience, they should consider investing in some form of compensation. Everyone purchased in good faith, and one group was slightly delayed, while another group was unreasonably delayed. Compensation for LL3 is appropriate IMO, but I understand that this point of view will be challenged by some people on this thread.
[Nexus 4 General] [hfm]:
One group was not slightly delayed. That group got their device within the 3-5 business day window.

The BO peeps, myself included got their communication that they were delayed up to 3 weeks on the 15th.

There were an edge case of people that fell outside of this but that's the low minority.

It would be nice if they threw something else in, but I'll take the shipping charge refund. I hope they learn from it and do better next time, specifically with clear and confident communication that has only one version of story. That was the true failure here. Customers were calling customer support and getting fifteen stories about when they will get their order. FIFO was untrue. Them not knowing who did and did not get a BO email was damaging since it rendered them impotent to confidently tell anyone status unless the customer was truthful or checked their spam box.

They should have just came out and said they had server issues and were sorting out the problem and that those who did not get a BO email would be upgraded to next day shipping to make good on the shipping estimate, and that the rest of the customers would get refunded shipping. Just some small statement to everyone that ordered.

Plus, someone speaking up right before the orders opening up that said they would start at 9 PST (false) and that orders would ship that day (again false) was damaging. Stop promising stuff you can't deliver. If you can't make sure it launches right at 9, they say sometime between 8-10, at least that's true. Only speak truths and it shall set you free.
[Nexus 4 General] talhak91:
I've been an avid reader of this site for a long time, but only just joined. I had to add to this. I fall amongst this "minority," where I ordered at 8:34 PST, got a confirmation email, and have not heard a single word about my order in the time since. I am not amongst the back ordered, and I've checked my spam, trust me. All of their reassurances that my phone was just about to be shipped out all the times that I've called have turned out to be untrue. Most recently, I emailed them twice, and there's been no response. I'm waiting till tomorrow to demand that they do indeed offer something as compensation.I don't see how people in my situation (I do have to ask, how do we know that we're just a minority?) have been treated justly at all. Not a single update on my order in nearly 2 weeks? It's been a terrible experience.
[Nexus 4 General] slowpc:
Hows the limbo corner..... still waiting....
[Nexus 4 General] Jess813:
Still waiting.....
[Nexus 4 General] aphlipot:
Still crying in the corner waiting for the illusive UPS man and the mysterious specialist to contact me from last week.
[Nexus 4 General] estallings15:
Still waiting.
[Nexus 4 General] Smiert:
Also still waiting.

Anyway... I would rather have a bumper than overnight shipping :angel: Makes no difference to me if its 21 or 22 days.. and it probably almost costs the same :good:
[Nexus 4 General] Emama:
Oh yea great idea:good:
[Nexus 4 General] munchy_cool:
waiting
[Nexus 4 General] Jess813:
Agreed 100%
[Nexus 4 General] mafiaboy01:
For Canadians I would be 1day vs 3-5 so I'd rather have the overnight.
[Nexus 4 General] MonsieurJohnny:
I think this calls for additions to the limbo system.

Limbo 3-1 : Backorder e-mail and no order date update. The forgotten betrayed.

Limbo 3-2 : Backorder e-mail with order date updates. The touched betrayed.

If they notified you it was placed on backorder and it would take up to 3 weeks then stop hoping on a 3-5 day delivery.
[Nexus 4 General] MatAuc12:
Limbo 3 is backorder.....
[Nexus 4 General] Jess813:
There you go.... he did say wishful thinking though lol
[Nexus 4 General] ctowne:
I have the same dates. No changes as of yet.
[Nexus 4 General] aneftp:
I guess I fit into the Limbo Level 3 (ordered November 13th at 1135am eastern time also).

Backordered and dates changed from Nov 17 to Nov 19th with November 15th as shipping date.

At this point, nothing we can do. I'll hold Google to their words that my order will be "shipped within 3 weeks".

So on or around December 7th 2012. If I don't get shipping information by that date, I will be pissed.
[Nexus 4 General] MatAuc12:
There is a reason why they get the same question hundreds of times. They answer 1 person at a time. I don't see how it is relevant to you if they did get the question before or not, if they didn't communicate the answer to you, the answer they gave the other guy did not reach you.
[Nexus 4 General] Exel:
December 7th is my birthday, I better have it by then. :confused:
[Nexus 4 General] Jess813:
Ouch!
[Nexus 4 General] Richieboy67:
Back order is back order... No reason to make things complicated with words that are not even related.

sent via xda premium with nexus 7
[Nexus 4 General] jjsoviet:
I am part of the betrayed, the forgotten, the downtrodden. Welcome my brothers!
[Nexus 4 General] Jess813:
Wouldn't it be awesome if we got shipping info on Wednesday night....yes it would
[Nexus 4 General] jblack41510:
Checking in

Order 8:55pst Nov 13.

BO email nov 15

Order date changed from 13 to 19
[Nexus 4 General] Emama:
I don't wish anything more but get my phone before thanksgiving........
[Nexus 4 General] ctowne:
I just want to get mine Friday of next week at the latest. I'm gonna go crazy if it takes any longer.
[Nexus 4 General] comminus:
I hope so too... all the Canadian orders ship from Kentucky as well, so US Thanksgiving just means extra waiting for the us in the True North Limbo.
[Nexus 4 General] MatAuc12:
There is more than 1 lingering status, people have named those status. Unless you prefer the lengthy explanation every time someone talks, that is more simple. So yeah, there is a need.
[Nexus 4 General] silversleeper:
Who sent an email to the board of directors?

This guy. :p
[Nexus 4 General] Jess813:
Agreed I'm with you!!!!
[Nexus 4 General] :
Sorry man, they said "within 3 weeks" no 2 weeks for you.
[Nexus 4 General] Jess813:
Agreed and that's why I made this thread its the one spot where ALL LvL 3ers can come, share, and notify!
[Nexus 4 General] code65536:
Thanks for the info. I checked the other day, and UPSMC is $5 plus an unspecified extra charge if it's being diverted to a different region, so I dunno what that would come out to be. This would also be assuming that I get some kind of notification from either Google or UPSMC before it gets delivered. Worst case scenario, I print out a FedEx label (muuuuch cheaper to ship online than to do it in person) and have my relatives drop it off at the FedEx store a few blocks away. But maybe I could use this your-screwup-is-going-to-cost-me-extra-in-shipping sob story to use in requesting a bumper.
[Nexus 4 General] beeboss:
Guys, can someone please explain to me. Both N10 32gb and N4 are out of stock . Why I could order a N10 without a problem, but N4 is unavailable for order ?

Отправлено с моего GT-I9300 через Tapatalk
[Nexus 4 General] strobex:
Still waiting, still pissy
[Nexus 4 General] mrallen81:
Limbo
[Nexus 4 General] Mikk36:
Because the N10 doesn't have such a back-order list as the N4 does.
[Nexus 4 General] TonyHoyle:
'waiting for quantity' sounds like a roundabout way of saying out of stock...
[Nexus 4 General] MatAuc12:
Called this morning with the simple "just wondering if you have any kind of update since last week.

Answer : the last update I got was that it will ship within 3 weeks.

Seeing how they actually told limbo 2 the day they were shipping, my slight hopes for today is mostly smashed.
[Nexus 4 General] dkotoric:
they started telling limbo 2 that they are shipping at like 7pm est didnt know anything prior to that

Sent from my HTC One S
[Nexus 4 General] MatAuc12:
Ah cool, thought it was at 9am est
[Nexus 4 General] jdkoren:
I had the most disturbing dream last night...

In my dream, I log in to my email first thing in the morning and am greeted by an email from Google Play. It says that they were now ready to ship devices that were backordered, and all I have to do is confirm the transaction in Wallet. I click the link in the email and get a popup with the order information, but it shows someone else's account name (and not even a person I know -- just some random person! How a random person's name shows up in my dream is a mystery to me...). Nothing can be changed, otherwise the order gets cancelled and I get bumped off the list. I am forced to conclude that my order had somehow been eaten up in their system and assigned to another person.

It was terrible, I say!
[Nexus 4 General] jlochamy:
I had one too and in my dream I got my package only to find an iPhone in the box. That dream better not come true.
[Nexus 4 General] :
Google should throw a free shrink for you instead of the free bumper :laugh:
[Nexus 4 General] vdaves:
I too had a dream of getting my nexus 4, except I picked it up right from the shipping dockyard and they were just handing them out there. I woke up as the happiest man.... for a Monday morning.
[Nexus 4 General] Richieboy67:
On hold? Do you mean orders that ate on back order? Alot are being shipped when? I'm sorry, I just do not understand so much what you are saying when you say on hold..

sent via xda premium with nexus 7 while waiting for my back ordered Nexus 4!
[Nexus 4 General] Emama:
no matter what he meant..he is in UK
[Nexus 4 General] djkinetic:
Retail version of the phone, the IMEI sticker is on the protective plastic film, once you peel that off sticker is gone.
[Nexus 4 General] mrallen81:
All of the ones that are on back order

What's that to mean?

Sent from Nexus 4 only if Google move there ass!
[Nexus 4 General] lowrider262:
I think he means that since most of us are in the US it might not be relevant to us.
[Nexus 4 General] MatAuc12:
First, you don't know. It has been established that csr info is unreliable. Second, not all, uk and US are totally unrelated. The only countries that can make a correlation are us/canada.
[Nexus 4 General] atifahmed33:
Contract Offering

OFF topic: can any of you guys please , for f**k sakes , put a hit on this guy :mad:

[YOUTUBE]http://youtu.be/XxwnOlbvWgI[/YOUTUBE]

On Topic: Google, Ships it's N4 batch every monday , as far as i've noticed the pattern , i.e last batch shipped on Nov. 19(Monday)
[Nexus 4 General] MatAuc12:
1 time is not a pattern.... how ****ing retarded... sorry, I rarely call names.. but..

You call once a pattern, I am pretty damn sure pattern is synonym with repeat....
[Nexus 4 General] aphlipot:
I don't agree with how you went about it. But you're right. Once is not a pattern. The first shipment went out on Thursday/Friday the the next on Monday. So maybe later this week we will see another shipment but I'm still holding hope for tonight.
[Nexus 4 General] Uh60m Pilot:
Not that it matters but I just called the CSR's and was told by the "shipping specialist" that they did not receive any new units today. Still backordered. Not that I actually trust them.

sent from my perfect 32GB Nexus 7
[Nexus 4 General] aphlipot:
Interesting, I am more amazed you actually talked to one than what he said. So far they haven't proved anymore reliable than the regular CSRs. But we shall see if what they said holds any water.