yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] jt.61:
After holding a long time while talking to the rep who spoke to a shipping specialist, I got this email:

Hello Jason,

Thank you for your recent purchase on Google Play. *Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within two weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

*

To check the status of your order at any time, visit the link below and click “View Order”: https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477

We apologize for any inconvenience and thank you again for your order.

Regards,

Veronica
[Nexus 4 General] mackster248:
Hmmm, so I guess they're really looking at the full 3 week back order. Was hoping it would be a little earlier than that. Oh well, nothing we can do. I'm still excited for this device so no worries!
[Nexus 4 General] Uh60m Pilot:
Called and got the same response as always... Will ship as soon as they can within the 3 week window.

sent from my perfect 32GB Nexus 7
[Nexus 4 General] phewizzo:
My Wave case and back and front screen protectors came in the mail today, but no phone. Baaaaaaah. I hate being LL3.
[Nexus 4 General] Emama:
If the rumors are right, the white version will come out when we just got our phone :what:
[Nexus 4 General] Uh60m Pilot:
Don't worry I got my s type tpu case on Thursday!

sent from my perfect 32GB Nexus 7
[Nexus 4 General] Jayrod1980:
I think they did this mostly to give us the option to cancel. Before that, CSR's stated that they weren't able to cancel, even though we were already in limbo at that point. After the last wave went out last Monday, they changed the link on play store so we could cancel... about that time, my pending and most others dropped from the account. Since they don't even know when the orders will go out, it kind of makes sense. They can't keep pre-authorizing the same charge every 3-10 days now can they?
[Nexus 4 General] Richieboy67:
I have been talking top my csr tonight. He seems like a really nice guy that really wants to help but his hands are tied.

I am not sure why I thought today would be different but I really thought we would at least get a little info. Nope, none at all. I am on back order and they are trying their best to make sure everyone gets their phones.

Surely someone at Google had to have an idea of when things will move.

Has there been anyone with a back order notice to get a phone from Google yet? He keeps telling me they ate shipping them daily but I have not heard to many people say they got theirs today.

sent via xda premium with nexus 7
[Nexus 4 General] ctowne:
I haven't heard anyone get one since Tuesday
[Nexus 4 General] lowrider262:
I'm just really hoping that when I finally do get my phone, it doesn't have that hissing earpiece problem that people are talking about
[Nexus 4 General] Deeco7:
Just be grateful to have it in your hands.
[Nexus 4 General] Richieboy67:
You have way too much time on your hands...lol

sent via xda premium with nexus 7
[Nexus 4 General] Mikk36:
It's because he has reached the final step already.
[Nexus 4 General] estallings15:
Dear diary,

I'm considering boycotting Google and moving to WP. That is how desperate and betrayed I have become. I hope someone loses their job over this, and perhaps even their life. Also, it would be OK if their loved ones died, too, but only if they had to watch.
[Nexus 4 General] parker09:
Couldn't pay me to use WP. Only good thing is the scrolling smoothness, the UI is boring after the first week.
[Nexus 4 General] estallings15:
Hence the use of the word "desperate."
[Nexus 4 General] guest_2011:
Asked google if/when they plan to ship N4.

"We are currently trying to replenish all Nexus devices that are currently out of stock. We don't have any specific dates on when that will happen."

could be next month, next year... whatever. I'm not killing myself over this.
[Nexus 4 General] code65536:
But if you do, please be sure to cancel your order first so that there's more stock to go around. j/k ;)
[Nexus 4 General] Uh60m Pilot:
You are just asking for this thread to get closed as well. Inappropriate.

sent from my perfect 32GB Nexus 7
[Nexus 4 General] DLFB:
i gotta tell you it sucks being stuck @ the airport doing nothing :silly:
[Nexus 4 General] AtharulTech:
i think for all the limbo 3's out here while im technically limbo 2 with no BO email but have been told im on BO, the phones are going to come fresh, the people who already got them alot of them have problems like washed out colour, hissing sound etc

hope ours are resolved issues
[Nexus 4 General] Emama:
If they can be software fixed, two yo three weeks maybe done.

If they are related to hardware, don't dream for that
[Nexus 4 General] Uh60m Pilot:
I am hoping the Quality Control is better at LG over Asus. The nexus 7 batches all have different problems, our nuances to state it politely. For the s80 batch Asus actually changed the screen manufacture and the colors were comely different so you never know how LG will handle the volume. I guess we will be the test subjects for LL3 Shipment 2.

sent from my perfect 32GB Nexus 7
[Nexus 4 General] H4CK_H0PP3R:
I still do not understand what is limbo 1, 2, 3 levels? what is backordered & all stuff, since i am going to ship to my US relative so before she coming to my country (28 Dec) it should ship to her house of US , otherwise i will be in trouble.

Can anyone explain ?
[Nexus 4 General] Emama:
Search in this thread
[Nexus 4 General] DLFB:
Everyone should demand for overnight shipping if they don't to give bumpers on top of the free shipping. That's the LEAST they can do at this point. They did that to mostly all the orders shipped the past week.
[Nexus 4 General] Emama:
I don't worry about the overnight shipping..

But I doubt they will do anything more than that:rolleyes:
[Nexus 4 General] Jess813:
Hopeful wishing
[Nexus 4 General] Dr Zoidberg:
Google messed-up by overselling. Fine, I suppose that can happen.

But the serious ****-up occurred when they had to decide who was getting their devices within a few days and who was going to be backordered for a few weeks. Although Google has claimed that all orders are shipping based on the order that purchases were made, everyone knows that's not the case. Many people who ordered after me have their phones now. I don't have mine.

Although I'm surprised that a company like Google was so under-prepared for the demand, I'm outraged that the people who got backordered were determined arbitrarily. In other words, the failure of Google to deliver my phone was not based on my order time. It was based on some kind of random illogical reasoning.

Had my purchase been back-ordered because I was amoungst the last people who purchased, I wouldn't even expect free shipping. But since my placement in the back-order group was not based on my order time, Google must provide compensation. Free shipping, upgrade to overnight shipping, free bumper and an apology would be a good start.

Google, you know you let everyone down, especially the limbo 3 people. Make this right. Please and thank you.
[Nexus 4 General] JohnMiroki:
They won't charge shipping for backorders. And rumor has it they are gonna use overnight shipping.

---------- Post added at 04:59 AM ---------- Previous post was at 04:57 AM ----------

washout color turns out a non issue. cuz these people who claim the problem are actually spoiled by over saturated OLED screens (ie Gnex and etc).
[Nexus 4 General] Dr Zoidberg:
You would be happy to settle for free overnight shipping? Because of their discriminatory method to place you in the limbo 3 group, you think it's acceptable to get your phone delivered in 28 days instead of the 29 it would take with normal shipping?
[Nexus 4 General] Ranguvar:
Oh come on. There are a hundred issues with how Google has handled this, but calling it discriminatory just makes us all look like whiners with no real beef.

They weren't discriminatory. We established a statistical correlation between time of order and whether people got back-ordered.

It's not perfect, some people got back-ordered despite ordering early, it sucks, go complain. But this is the fault of ineptitude, not malignancy.
[Nexus 4 General] Richieboy67:
Discriminatory? In what way?

Not saying they handled any of this well but I really have no idea of your point with regards to discrimination.

sent via xda premium with nexus 7
[Nexus 4 General] Uh60m Pilot:
They discriminated against really really good looking people so that the ugly ones would have an unfair advantage with the ladies. Come on you all know the ladies dig the nexus 4! :cool:

sent from my perfect 32GB Nexus 7
[Nexus 4 General] Qbancelli:
For sell at TMobile only on contract, and $575 with a prepaid plan
[Nexus 4 General] Richieboy67:
Now I see! It is true I have had a real woman problem ever since this started.

sent via xda premium with nexus 7

---------- Post added at 12:52 AM ---------- Previous post was at 12:51 AM ----------

I guess a picture is worth 1000 words.

sent via xda premium with nexus 7
[Nexus 4 General] Qbancelli:
It looks even better in real life.

I can't believe I'm gonna pay only $380 for it.:D
[Nexus 4 General] Jayrod1980:
Ha... they are... replacements, not stock for new buyers. The csrs are flat out lying if they are talking about orders.

---------- Post added at 07:08 PM ---------- Previous post was at 07:04 PM ----------

I hear you there, and totally agree. I couldn't get a good n7 so I eventually returned it. Would have kept exchanging if the n10 didn't come out
[Nexus 4 General] Dr Zoidberg:
When most people hear the word "discrimination", they assume it implies ethical, sexual or religious. In this context, "discrimination" means you get a different level of treatment because you belong in a separate group, AKIA "Limbo 3". The methodology for why we were placed in the limbo 3 group is unclear, but it's still discriminatory.
[Nexus 4 General] AtharulTech:
well technically BO means it was oversold meaning we are entitled to phones that are not there, so since thats out of the way they're making newer phones in the 3 week period, so ours is pretty much brand new again
[Nexus 4 General] nawoa:
You want a Nexus 4? That'll be about tree fiddy.
[Nexus 4 General] comminus:
There's no prejudicial treatment going on that we could define as discriminatory - our orders have not been fulfilled because there is no stock and it's a bit silly to assume that we've been singled out in some fashion, and as a result of this "discrimination", are made to wait.

We've not had our orders filled within the original time frame, but this does not mean that we are entitled to anything beyond having our orders fulfilled. We will be getting free shipping, if it's expedited that would be fantastic. You always have the option of cancelling your order if you feel so strongly that a great injustice has occurred and you've been personally wronged.

I want my order fulfilled as much as the next person, but to sensationalize the issue by calling it discriminatory is childish to say the least.
[Nexus 4 General] Pyroshane:
If our phones weren't already in a shipping crate before the non back ordered phones even started getting delivered, then we would be waiting longer than three weeks. They have to be loaded into a shipping container, transported to a dock, loaded onto a ship and sent across the Pacific, pass through customs, and then go via truck from whichever dock they are unloaded at to the sorting/shipping facility in Kentucky.
[Nexus 4 General] Dr Zoidberg:
Hold on there. Nobody said anything about "great injustice", nor do I want to cancel my order. Nor am I attempting to sensationalize the issue despite your suggestion. I can't speak for you, but my overall customer experience purchasing a Nexus 4 has been horrible - from start to finish.

Google oversold the device for unknown reasons. They were faced with choosing which customers get their phones now and who gets backordered. They lied about the methodology used to determine who gets their shipment first. The point remains that Google has a responsibility to make-whole the customers who were excluded (discriminated) in the initial shipment. Although the word "discrimination" is après-prepos for this context, I understand how the word has other negative connotations, so I was never suggesting that Google pre-meditated who would be included in the back-order group. Perhaps it was everyone who ordered between 08:39 and 08:42? Nobody seems to know for sure.

For those who are will be satisfied with free overnight shipping, I congratulate you on your patience and understanding. Since the wait is three weeks anyway, will getting it one day earlier (28 days as opposed to 29 days) really address the customer service issue?

I really want some of you guys as my customers when I open my web store. I will over-promise, then under-deliver, provide vague & misleading customer support, then impose some token gesture to make amends. I really didn't know customers were that forgiving.

Last week, my flight was oversold, so there was no seat for me. I was booked in First Class on the next flight and given a free meal voucher. No problem, I was happy. Do you think I (or anyone) would tolerate being rebooked 3 weeks later? Not a chance.
[Nexus 4 General] code65536:
Well, in fairness, there is an issue of magnitude. Whether three weeks is intolerable for a delay depends on what it is that is delayed. Delaying a product is not the same as physically stranding a person. And as much as I am miffed by my LL3 status, I'm still glad that I got an order in at all.

That having been said, it would be nice if Google offered something more than just a shipping fee waiver; I got one of those free first-class airline upgrades as an apology compensation once, and damn, I wish they'd screw up more! :D
[Nexus 4 General] Dr Zoidberg:
In my case, like everyone else, I received my purchase confirmation email. Then I sold my S2 on November 14th. I critically need a phone for work. So I was forced to go buy a temporary phone to cover my needs. I bought a used iPhone, so no wonder why I'm so cranky.

in summary, Google's ineptitude in running a web store has cost me money. An offer of free overnight shipping will not recover my loss.

I'm still thrilled about the prospect of getting my phone, hopefully soon. But the last email reply I received from Play Support (last Wednesday) indicated "3 weeks from this date". So I decided to no longer contact them since each reply seems to reset the 3 week delay. ;)

Edit: I forgot to mention that this whole experience (spending too much time calling Play Support and getting caught-up on XDA) has cured my Reddit addiction! But once I get my new phone, I expect I'll be back on Reddit, browsing cat pictures.
[Nexus 4 General] Emama:
No matter what you want for the compensation, I think discussing here wont let Google know about it......
[Nexus 4 General] stefandunn:
I think if any Manufacture of any major mobile device wants to know feedback on their phone, they should resort to XDA.
[Nexus 4 General] Emama:
What I wanna say is if we really want compensation we should complaint directly there, like the Google group I guess? Or keep sending email to them ?

Coz I don't see any representative posting here
[Nexus 4 General] kgeissler:
Well...I just ordered a Nexus 10 (16GB) from the play store...lets see what gets to my house first, the Nexus 4 or the Nexus 10.
[Nexus 4 General] code65536:
Ah, but a lot of things could've gone wrong, aside from the order being delayed. The package might have been lost or stolen (I've had UPS lose a package before), or the phone might arrive with issues--crushed in transit, DOA, or otherwise defective. I'm pretty risk-adverse, so I wouldn't have felt comfortable selling my phone until I had the N4 in my hands and run it through its paces.

LOL, yea, I can understand. ;)

I had my phone shipped to the address of my relatives, where I'd be for the Thanksgiving holidays, because I wasn't sure if the phone would arrive at my home address before I left for TG. I figured I'd rather get the phone a day or two later than run the risk of it arriving after I left. Oh, if only I knew... not only would the phone not arrive before I left for TG, it won't arrive before I return home from TG! I should call up the Play Store at some point to ask if they could change my delivery address, but I'm afraid that might mess up my order somehow and kick me into some fresh new level of Limbo. If not, I'll have to try getting UPS My Choice to divert the package after it ships (but that costs $$--hopefully less than the shipping refund!), and if that doesn't work, then I'll have to get my relatives to ship the phone to me (again, costing $$, hopefully less than the shipping refund). Sigh.
[Nexus 4 General] ctowne:
Lawls! It's worse than watching turtles race :highfive:
[Nexus 4 General] Pyroshane:
Hey, last time I saw turtles raced, it was in a bar and the placing of the turtles in the race, removing them afterwards, and all of the officiating was done by bikini clad babes. Combine that with turtles being my favorite animal (I own three) and the turtle races were pure win for me.

My vote is for the N10 to win this race, though.
[Nexus 4 General] ctowne:
Man I want to see that turtle race! How about it's like watching tortoises racing. Better? They are a all old and stuff :eek:
[Nexus 4 General] pandamaja:
Question, how exactly did they lie about their methodology?

I see it differently, Google does not have a responsibility to make-whole anything. They dropped that responsibility once they decided not to reinitialize a payment on your credit card. If I still had a pending charge on my credit card for this device, I would say Google has a responsibility. As bad as this sounds, I think they're doing us a service by keeping our orders in pending and working through the mess they made. They've given you options: you can wait patiently or you can cancel your order. Its no difference to Google. Frankly, if they want to throw in free overnight shipping, sweet.
[Nexus 4 General] Jayrod1980:
True story, at Reptile Land in southern California, they have a real Galapagos tortoise living there (with a permit) that was born in like 1880. The thing is amazing and must weigh 150 lbs. Coolest thing I've ever seen... a turtle over 100 years old!
[Nexus 4 General] Pyroshane:
Galapagos and Aldabra tortoises are some of the most amazing creatures alive today. They have been documented to live for over 200 years and they can have great personalities. They can become quite tame, learn who their "handlers" are and grow closer with them, and love attention and people they trust scratching their heads and necks. They can survive for months without food or water, with many of them never consuming water directly, only indirectly through the food they eat. Unfortunately, that very trait pushed them to the verge of extinction (with many other species of giant tortoise being "successfully" exterminated) because sailors, and whalers in particular, could "harvest" large numbers of them and keep them alive below deck for months without wasting any resources to feed or water them, and have fresh meat available on demand.

[YOUTUBE]v3rhQc666Sg[/YOUTUBE]
[Nexus 4 General] MatAuc12:
exactly the point I made many times. You are essentially in a preorder state right now as they do not have your money and you are not bound to anything as you are allowed to cabcel. So you do not have any responsibility towards you when they do not have your money. As much as it pains people (myself included, big time) you could compare this to a pushed back release date where you are first in queue.

---------- Post added at 02:33 AM ---------- Previous post was at 02:24 AM ----------

Apparently you are that forgiving too since you didn't cancel, all I hear is someone who is impatient about getting a new toy (I'm the same) and talks more than act. You vote for a company by purchasing. If they built a good enough product that you still wanna a buy, to me that's almost better than a product I would only buy because of speedy shipping and smooth transaction. Apparently you too. If you mean what you say and truly believe google owes you more than a phone you havent paid for yet, by all means vote.

Btw, I sold my only phone the 14th too and on LL3 too. I just try to think more when I am emotional about something to counteract bias by eagerness.
[Nexus 4 General] H4CK_H0PP3R:
I dint understand thats why only i asked i guess.:p
[Nexus 4 General] MatAuc12:
L

Also, ordering a product or a service is very different to me, as impatient but comprehensive as I am, If I hire a contractor and he tells me Monday at 8 and he doesn't show up then he says ok, I'll come tomorrow. I would more than likely say f*ck you and hire someone else with possibly ip to 20% markup. Happened to me so many times.l
[Nexus 4 General] Emama:
I was the same as you, but I knew how to search

Limbo Level 1: Made purchase and it shows up in your Play account and Wallet (status irrelevant) but no confirmation, back order, or shipping emails from Google. These people are known as the Untouchables.

Limbo Level 2: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation email, but no back order, or shipping emails from Google. These people are known as the Forgotten.

Limbo Level 3: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation and back order email, but no shipping emails from Google. These people are known as the Betrayed.

Limbo Level 4: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation email and shipping emails from Google. These people are known as the Impatient.

Those who have their phones in-hand today are simply the Hated.
[Nexus 4 General] Jess813:
A new week starts tomorrow......
[Nexus 4 General] MatAuc12:
My first day of the week is now Tuesday since the 13th
[Nexus 4 General] aphlipot:
A new week started a few hours ago. So we will see if we get shipping or not.
[Nexus 4 General] hoohoo51:
Thank you for contacting us.

We are working to ship all items in your order as quickly as possible within the 3 week timeframe. You will receive an email confirmation as soon as your order is processed and on its way.

Please don't hesitate to contact me for further information.

Regards,

Scott

The Google Play Support Team
[Nexus 4 General] Richieboy67:
Isn't it 3 weeks from the day you got the back order notice? I did not get mine until the 15th so this tracks on 2 more days. I guess though of they send it next day it will be ok.

sent via xda premium with nexus 7
[Nexus 4 General] mrallen81:
No its 3 weeks from the date of your order, mine will be the 13th making it 2 weeks on tuesday for me :(
[Nexus 4 General] dubnerr:
I have been told something different by a CSR ( UK )

Hi ,

The three weeks starts from when the backorder email was sent.

I am unable to give a time of when your order was placed. All orders depend on when your financial institution approved the authorization on your card.

If you have any further questions or concerns, please feel free to reply directly to this email.

Regards,

Alexis
[Nexus 4 General] AFLAMOTHE:
There is a Limbo Level that is Made the purchase and it shows up in your Play account and Wallet with confirmation email. Purchase was charged and tracking number issued. The package never made it to UPS in two weeks; the tracking number still shows as "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." . So these people are known as the Frustrated.