yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy S III] air2k57:
I got to agree with some people here, sprint is a service provider. I used to work for a carrier while in college, and let me tell you... People are dumb. They do not get that sprint doesn't make a dime off them do to subsidy, and demand a free phone when they break their own. And expecting a full discount less than a year after you've bought a crappy phone is acceptable?

I think a lot of people should really see the way carriers work overseas and how everybody pretty much pays full retail for their devices, that's how it should be. Tmo is moving in that direction, which is a good thing in my book. I think it will really make people do more research before buying a phone, and give carriers less of a headache over this crap.

It is like cussing Comcast out because your TV broke and you can't use their service, only difference is that we are spoiled and people think that carrier owes them a working fop of the line device. Sprint replacing phones for $35 without insurance is a steal, I can't believe how many people whine about that fee even.
[Sprint Samsung Galaxy S III] LexLuger82:
Truth
[Sprint Samsung Galaxy S III] thatisandwas:
Everywhere else in the world people pay full price for their phones. I had a guy last week call who bought a GS2 less then two months ago for free on sale and now he's only TWO months in to his contract and was demanding I give him the GS3 for 49.99 after the black Friday sale had already ended. I could go on for hours about how ****ing ridiculous his argument was but really I don't have to. It's people like this who make the service more expensive and make sprint bleed money and also give me Nos on surveys which puts my job in jeapordy. It's just so ****ed up.

---------- Post added at 12:41 PM ---------- Previous post was at 12:40 PM ----------

I really do think that do to the subsidies being so prevalent here in America that people honestly believe phones like the GS3 really do only cost 49.99. Seriously I really think they believe that.
[Sprint Samsung Galaxy S III] LexLuger82:
Lol
[Sprint Samsung Galaxy S III] supercholo:
People really do believe their phone really only costs whatever they actually paid.

I have customers who come in constantly and whine and flip out because an insurance claim is $100 but they only paid $50 for the phone. All day long its "Well that's more than the phone is worth."

The problem is reality. Not everyone lives in it. Thus begins the problem of feeling you are owed something.
[Sprint Samsung Galaxy S III] Robert542:
You and many people like you are the reason why our deductibles are so high now.
[Sprint Samsung Galaxy S III] Robert542:
My most recent phone was purchased from sprint online. When i got it in the mail the first thing I did was go over the phone very carefully to make sure it was defect free. Part of my examination included checking for dead pixels and sure enough i found a couple along with some major light leakage. I called cs and told them about the screen, they sent me to my local corporate store to have it replaced. I walked into the store and walked out with my new phone in a matter of a couple of minutes. I did look the new phone over as much as i could in the store but with their lighting it makes it hard to see screen defects. When i got home i looked at it better in low light and i found that this replacement phone had the same problems only in different places. So the next day i brought the new phone back to the same corporate store only this time they gave me a big hassle and refused to replace the phone. The manager was claiming that the screen was perfect even though the first guy i talked to said that he could definitely see the dead pixels once I pointed them out. The manager told me to either get my money back from Sprint online or deal with it because he was not going to take another phone out of his inventory to replace my phone. I knew that arguing with this idiot wasn't gonna get me anywhere so i left the store and immediately called cs. I explained to the cs rep everything that was wrong with the phone and how rude the manager was with me. The cs rep told me she was gonna call the store and find out their side of the story and she will get back to me as soon as she could. An hour later the cs rep called me back and said that the manager told her that my screen was perfectly fine, I told her that he was lying because another employee there could see the defects. She then told me to take it to a third party sprint store and have them look at it to confirm the defects. As irritated as I was with this i agreed and sure enough they could also see the dead pixels and light leakage. The cs rep then told me that she will call the corporate store and have them replace it for me. The corporate store manager was so pissed when i walked in that he immediately went into his office. I finally had a phone without defects. I do not agree with people scamming Sprint to get a free upgrade, i think these people should rott in hell because the rest of us eventually have to pick up that cost with higher deductables. In my case i paid full price for the phone so i expect it to be perfect. I am not gonna shell out $600+ for a phone with a defective screen. I have been with Sprint for 12 years and always pay my bill on time. I expect to be treated as a loyal and respected customer, not as a winey kid that is just trying to annoy the manager.
[Sprint Samsung Galaxy S III] Speedin07si:
You sir ^^^^ did it the right way. Bought the phone from Sprint online, had a defect, called cs. Got sent to a corporate store, got a replacement. Again had a defect, you delt with the corporate store, was not satisfied, called cs. Followed their instructions and it all worked out.

Yes it's a hassle but it's the correct way.

Sent from Pluto.
[Sprint Samsung Galaxy S III] Buddlespit:
http://www.ebay.com/itm/Pebble-Blue...191?pt=LH_DefaultDomain_0&hash=item460af71eef
[Sprint Samsung Galaxy S III] supercholo:
Robert542, you by all rights did the correct thing. You got the phone by a corporate office and returned it. The corporate manager was angry because every phone returned is a phone out of his stock he will not get paid for. That's the price of business.

Regardless if you paid full price or the upgrade price you ARE entitled to a phone free of defects. However returning it through the proper channels is the key.

You can't exactly blame Burger King for your crappy Big Mac.
[Sprint Samsung Galaxy S III] DirtyShroomz:
Why do people call in after issues with a store? Why don't you escalate at the store giving you the issue? Calling in makes it your word vs theirs and guess which one a cs rep must take? CS has absolutely 0 power over stores, they have their own guidelines to follow. That's like calling Ford because your engine is sputerring. Take it to the repair shop, it's there for a reason, and escalate there. Not aimed at anyone in particular just an observation. Store do have managers, then district managers and regional managers, etc...
[Sprint Samsung Galaxy S III] Speedin07si:
Calls to cs seem to have more power then dealing with a manager in store.

Sent from Pluto.
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
The only cs that really has any more power than the managers in store is the ones you email at Dan@sprint.com and wait for them to call. They actually have the most authority of anyone you can get ahold of by phone from my experience. This is why I'm glad we have a dedicated rep for our buisness account I only have to deal with the same 2 or 3 people when I have an issue instead of the random person you get from waiting in queue

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!
[Sprint Samsung Galaxy S III] supercholo:
To be completely honest 9 times out of 10 a CS rep will take a customers word over a Manager. Trust me, they hate hearing from me more than talking to you.
[Sprint Samsung Galaxy S III] Tgrable:
All the bitter ragers in this thread. I have been with sprint for a little over 6 years. I have never once replaced a phone till this one and I have insured each of them. I pay my bills on time etc... so when best buy refused to replace my phone the day after I purchased it claiming it was damaged.. I did go to sprint over that air bubble in the glass because tep covers manufacturer defects... the store as I said wanted me to pay a restock fee and wouldn't replace with another gs3...

Later down the road that same issue escalated and made the phone unusable. So as this was a issue I made them aware of prior and that they refused to fix yes I held them both responsible. I also got a account credit for my trouble and best buy finally decided to replace it too.

I also made sure to get name and extension numbers for every rude **** I spoke with. I have no problems dropping that information to the right people to thin out the bad cs reps.

Also sprint exists entirely because of paying customers like me. They are not the biggest or even close to the best. I die a little inside everytime im stuck getting 50 to 150kb 3g speeds.

Bottom line. I feel I am entitled to the results I got. I don't care if you didn't employees want to rage. You work for me.
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
Sprint didn't want to replace your device because it wasn't part of their inventory. Your issue was with Best Buy and/or Samsung. Sprint made absolutely $0 off of your purchase of the device from Best Buy so of course they didn't want to replace it. No company will replace a product you didn't purchase from them simply because they carry the same product in their stores. You should have just escalated your issue with Best Buy or taken advantage of the buyers remorse period, plain and simple.

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!
[Sprint Samsung Galaxy S III] Robert542:
I exhausted all options in the store before I called CS. Did the CS rep believe the manager over me, probably but that's why she had me take it to a third party store to confirm what I was saying. In the end it took getting a CS rep involved to get my problem taken care of.

Sent from my EVO LTE
[Sprint Samsung Galaxy S III] Will32:
I can't say I agree with your situation but I can say that I commend you for sticking it out in this thread and not retreating. If I were the op I wouldn't have even come back to this thread after the first page, and I would've probably had my screen name changed, lol.
[Sprint Samsung Galaxy S III] ou2mame:
Try living in europe and pulling this. The cellular companies there would just kick you out. It's wierd, in america we are so inclined to assume that one company should pay for a defective product, bought from another company. Good for you for getting what you thought was yours, but you were barking up the wrong tree. Your mistake was that you knowingly bought a defective phone, and then tried to exchange it at an entirely different store. You basically whined until sprint gave you money that you know you don't deserve, and through all the hassle, finally got the exchange that you should have gotten, had you cared enough in the first place.
[Sprint Samsung Galaxy S III] superbeast0:
This is incorrect... 3rd party purchases cannot be exchanged at corp stores. End of discussion. If the manager was allowing you to do the exchange for the restock fee he/she was being generous.
[Sprint Samsung Galaxy S III] air2k57:
Exactly, corporate sprint stores can't see the sale third party store made, even if you show them receipt. It would be same thing as them marking down the device $550 and giving it to you free.
[Sprint Samsung Galaxy S III] Tgrable:
I suggest some of you read up on what tep covers. Defective phones are a free exchange and as sprint handles tep I CAN take it to a sprint store.

Obviously I was in the right on both counts. Best buy made it right and sprint gave me a account credit for my trouble.

Also the person that said sprint doesnt make money for over a year on us because of the 700 bucks they shell out on our phones... first it would be 500 after the 199.99 the customer pays... also they buy lots of these from sprint at wholesale.. they pay about 400 per device in actuality. Maybe slighly less.
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
Actually they don't, they pay full price for the devices and lose money subsidizing them. They lost $1.7billion just subsidizing the iPhone. That's one device, they spent $2.6billon on the devices and only made back $983million that's a huge loss just on one device, now think about how many they carry and if they lost ~50% on subsidizing each one instead of the ~70% they lost on the iPhone that's still a huge chunk they could have profited. And people wonder why sprints posting losses instead of profits:rolleyes: because no one pays full price for a damn phone, then when they break it or lose it they whine til sprint gives em another employees paycheck for the week free.

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!
[Sprint Samsung Galaxy S III] Kane5581:
Which is why I will switch to sprint provided they have LTE in a year when my contract is up. I can keep my unlimited for as long as I like as long as I don't use my subsidized upgrade.
[Sprint Samsung Galaxy S III] ou2mame:
yeah, that's why t-mobile is going to carry the iphone at full price, they just can't afford to subsidize the price for their customers. sprint will eventually start doing the same the way they're going, and then people are going to complain. i'll blame this dude lol
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
I blame anyone who thinks they are entitled to someone else fixing their mistakes. In this case the OP should have inspected the phone at time of purchase and never left Best Buy with a defective device. Its the customers responsibility to make sure the product they purchase is up to their standards at time of purchase. Since the phone was purchased at Best Buy the issue was with them and/or Samsung. Sprints TEP wasn't even involved during the buyers remorse period so they didn't even have a horse in the race at that point. That's the whole point of a return window. Find something wrong return it and move on, don't wait past the time limit and then throw a temper tantrum because you were irresponsible and no one wants to fix your own mistake. I mean this is like the people who crash their cars and then blame the dealership, and expect them to replace said car for free just because it was only a month old.

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!
[Sprint Samsung Galaxy S III] DirtyShroomz:
OP is an entitled troll who blames others for his idiotic decision to not demand a replacement at the time of purchase and settled for a defective device. /thread as he will never understand how things work.
[Sprint Samsung Galaxy S III] Tgrable:
I do understand how things work. I understand that 1 loud customer that THEY screwed over can costs them thousands of dollars in new customers. I know the cost of replacing my device as they should have months ago is a lot cheaper than the customers they stand to lose over a angry customer making public their shortcomings.

Idiotic was the best buy and sprint reps that turned me away when this was something that could have been solved easily and cost them nothing. So you can point fingers and say how much I have hurt your rates or how sprint will start charging full price etc etc.. The truth of the matter is I won my battle with sprint and best buy.

Also I DID demand a replacement at the time of the issue. I went back the very next day (as I didn't see the air bubble till that night when i was playing with the phone) Hell the major reason i didn't keep pushing the issue after they both refused was because my shiny new case covered the very top corner where the air bubble was. So once the case was on, the bubble was not visible. How was I to have possibly guessed the little air bubble would hurt the structural integrity of the glass to THAT degree. However, when this issue I had already tried once to resolved turned into something more that made my phone unusable then I decided it was time to really take up the fight.

Anyways I guess this thread is going to be mostly people raging that I got what was owed to me in the end. I guess it's just hard for me to get insulted or offended by it.. since I am playing on my new phone that has a enough account credit to cover a free month of service. Hell maybe you are all right... I should have just done what all the others do... purchased a 20 buck glass off ebay, put it on... did a plug pull in odin to brick my device.. then take it to sprint and get a new phone for free while only being out the 20 for the glass. Hell it wasn't even about the money. I could careless about a mere 150 bucks, but the point is I had already tried to correct this issue and was met with people that rather talk you out the door... it was time sprint and/or best buy were accountable for those employees and fixed the issue.
[Sprint Samsung Galaxy S III] Will32:
I honestly can't believe this thread is still open. As fun as it is to read, you guys are beating a dead horse.
[Sprint Samsung Galaxy S III] KxGxP:
I bought a blue 16gb GS3 from a sprint store..and it came with a few minor defects that bothered me..firth the home button was bright purple..second the home button Maas flush with the rest of the phone..so when I pressed in the button the tip of my finger would go into the phone itself..and this home button was not stable..would wiggle if I just touched it without pressing..and third the back led lights for the back and menu buttons were unevenly lit..the insides of both were bright and the outsides were extremely dim..soo I too it back to the sprint store within a week of purchase to replace it..I checked every single blue GS3 they had and they were all the same..and of course that's all they had..they didn't have any white..so I held out for the last week of my 14 day return policy..in hopes for them to get better blue or a white one..and nothing came..soo they guys up there said if I return and wait to see that's the only way they could help me..soo I did and used my HTC Ego 4G..and sure enough 2 days later they got some..and still all the blue ones had the same 3 issues with them..and the white ones were perfect..so I settled with that..and they still gave me the same deal that I got on black Friday when I bought the blue one...it was really nice of them..cuz I kno if they should have charged me way more..but whats with those issues on the blue ones..anyone seen this on sprint blue GS3's...I also talked to Samsung about this and they said that I can send it in and they would fix..but they wouldn't trade it for a white one..that's why I held off...so I had a good experience with sprint and always have since my HTC mogul

Sent from sprint SGS3(white)

HTC mogul>HTC touch pro>HTC touch pro 2>HTC Evo 4G>HTC Evo 3D>SGS3(white)
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
That issue with the blue was due to a shortage of the original finish Samsung used. They ended up having to slightly change the hue due to it being more popular than they anticipated and running out of the original shade. Mine looks like more like blue brushed metal compared to other pebble blues I've seen but my home key matches. They probably used a home key from the other hue which caused the color difference to really clash and stand out

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!
[Sprint Samsung Galaxy S III] supercholo:
Wrong and right at the same time. Read tep coverage. Your issue falls under a cosmetic issue originally.

While it is exchangeable at a store level within the 14 days AT the retailer you purchased it from (corporate vs 3rd party), after the 14 days a cosmetic issue is not technically covered. However if you go to a service and repair center with a decent attitude, we are willing to do what we can.

The issue according to tep is whether or not the issue detracts from the primary functions of your contract. When you signed you signed on to service higher than a certain percentage and your phone, under proper use, would be able to make and receive phone calls, send text messages and so forth. It does not state your phone shall be free of MANUFACTURER defects.

As for the price paid, Typically even in bulk Sprint pays only $100 less than retail in the phone. My s3 at the company pricing no mark up is $500. The phone itself is $550. (16gb version)

Life is not fair. It happens
[Sprint Samsung Galaxy S III] ou2mame:
so why do you feel entitled to a new phone, AND a 150 dollars? what did sprint do that should warrant you deserving the money they gave you... Didn't they give it to you to offset the repair cost of the phone? and you ended up getting a new one from best buy anyways? you didn't get the phone from sprint, and you waited until sprint couldn't do anything about it, so you deserve both the new phone, AND the money to replace your broken screen? the way i see it, you profited off your own mistake, which means you ripped somebody off.
[Sprint Samsung Galaxy S III] Tgrable:
The 150 is compensation for all the rude and/or stupid cs reps I had to work my way through to finally get someone high enough to fix things. I wasted probably 6+ hrs on this atleast... my time is money and actually in that case 150 barely touches the worth of that time.
[Sprint Samsung Galaxy S III] jcantol:
I doubt they were rude they were just dealing with an idiot, and stupid no they were following policy. you need to be fired as a customer cause you are a failure with common sense.

You will get what's coming to you one day Mr. Big shot my time is worth so much yada yada yada keep *****ing at these companies like your insurance on your home or auto and when you need them most they will drop you with no remorse and your accident prone ass will be paying for it your self. And when that does happen please let us know so I can cheer for your misfortune. Thanks!
[Sprint Samsung Galaxy S III] lanypr:
If you paid with an amex you have purchase protection for 90 days after purchase yoy can file a claim.