yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy S III] DirtyShroomz:
You're correct, which brings it back to my point. Regardless of the previous issue or how he received it he had 14 days to swap it out, he didn't, he assumed responsibility with that defect. He's now calling Sprint to replace a device with a broken screen claiming it was caused by previous issues. Sprint is under 0 obligation to replace a broken screen regardless of how it broke or previous condition to it being broken. Bottom line is it's cracked. Best of luck to the OP in getting a replacement.
[Sprint Samsung Galaxy S III] xtrezpasor:
Contact Samsung directly. It might be covered by the warranty

Sent from my SPH-L710...if some one helps you press the thanks button
[Sprint Samsung Galaxy S III] bckoolaid:
I'll admit that there are plenty of people who work for sprint as well as all carriers that know less about phones then the majority of people you find on here but do not generalize it. I too work for corp sprint and am a technician. The phone was bought from best buy which means a corporate store wouldn't exchange it. Depending on the corporate stores staff they could have offered to replace the screen for you but as a courtesy, not because they have to. I would have if I had the part available. Your best bet was to take it up with Samsung but now you're pretty much up a creek except for asurion. Samsung will take the device but its up to them if they deem it a manufacturer defect. The only issues covered in store by techs are manufacturer defects which are not covered if there is anything wrong with the device that would be considered manufacturer defect.
[Sprint Samsung Galaxy S III] LexLuger82:
This is best buy problem
[Sprint Samsung Galaxy S III] Tgrable:
Well a little update.

I have been back and forth with sprint. Wasn't getting too much help until I started posting on their forums with my situation making it more public and on their facebook page.

Soon after I was contacted via sprint again on the issue and it seems I will be getting a account credit of $200.00 to cover things. So unless this changes in the very last few steps. I will at least be a more happy customer.

I do wish people would stop saying its best buys problem. Best buy is a authorized sprint retailer. So the phones they sell and a portion of the money from them does go to sprint. I also pay for Tep and sprints insurance to cover these things. I did not purchase black tie insurance or plan on using best buy for anything other than just picking up the phone I wanted.

Anyways sprint is working to solve this. Not sure if its timing or the fact I was prepared to make this matter as public as possible.
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
Best buy doesn't sell phones for sprint, they sell SERVICE for sprint, the phone is bought by best buy and then sold to you. Your money for the device goes towards best buys bank account sprint never sees a dime of it. Just like any retailer they purchase their own supply of products and then mark them up and profit on them. They put the money out first to secure the product in store in hopes someone will purchase it for a profit, alot of times companies overstock and lose more than they profit and cut their losses and sell at or below their cost.

Sent from my hand to your eyes!

We are legion, for we are many!
[Sprint Samsung Galaxy S III] LexLuger82:
If you buy a product from a retailer, they are supose to have a return or exchange policy in place. All retailers practice this.

---------- Post added at 08:12 PM ---------- Previous post was at 08:11 PM ----------

This.
[Sprint Samsung Galaxy S III] Custodian:
That's a got damn shame that's happening to you. Tragic.
[Sprint Samsung Galaxy S III] jcantol:
Well said, if the phones were purchased by sprint they would control the "retail" price, look at the dif. Between sprint and best buys retail its shocking

I remember best buys full retail on the palm pre was a grand when sprints was around five
[Sprint Samsung Galaxy S III] DirtyShroomz:
Its customers like this that cause prices to go up. While you think it's just you that does this, its actually thousands of people. Imagine 500 customers call in asking for credits this week, that's $100,000 Sprint just paid out in 1 week, $400,000 in a month and $4,800,000 in a year for one specific issue that was not Sprints fault. Don't complain when they remove unlimited data, yearly upgrades, etc. Costs have to be made up somewhere for customers milking the system. But hey, you broke your own phone why would you pay to fix it?
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
This! Man its one thing to use all of your options to your advantage, but entirely something else when you whine til u get something free you didn't deserve in the first place. :banghead:

Sent from my hand to your eyes!

We are legion, for we are many!
[Sprint Samsung Galaxy S III] ricocollege:
Sorry but no, any physical damage, even small cracks in the screen voids your warranty with Samsung.
[Sprint Samsung Galaxy S III] LexLuger82:
Correct
[Sprint Samsung Galaxy S III] TheSocalGuy79:
You should have never left Best Buy in the first place. You should have stayed there and made them switch it.

Sent from my Team Sonic F*ck Ya Galaxy S3
[Sprint Samsung Galaxy S III] LexLuger82:
Right
[Sprint Samsung Galaxy S III] redhooka:
This! And you should have bought the geek squad insurance, you get unlimited free replacements with it.
[Sprint Samsung Galaxy S III] LexLuger82:
Unlimited? I smell bull****
[Sprint Samsung Galaxy S III] redhooka:
That's what the plan says. Doesn't cover loss or theft though.
[Sprint Samsung Galaxy S III] LexLuger82:
So once you lose it or get it stolen, its over?
[Sprint Samsung Galaxy S III] redhooka:
That's why you get insurance from the carrier too.
[Sprint Samsung Galaxy S III] LexLuger82:
So you cool with paying 40 bucks in insurance for a phone?
[Sprint Samsung Galaxy S III] DirtyShroomz:
Asurion is $8-11 a month and covers everything for free unless is lost/stolen, water or physical damage.
[Sprint Samsung Galaxy S III] jlc403:
I had a similar problem with my phone. I contacted samsung support and they allowed me to return phone and they fixed it and sent it back to me; all for free under warranty. Took about two plus weeks total time....I forgot how bad my wife's old blackberry was that I was using in the interim.

-Josh
[Sprint Samsung Galaxy S III] hamagc:
I have to agree. The screen imperfection I would have continued to fight over. Mfg defect. It happens and sometimes you have to try a few times to get it corrected. By sprint or samsung. But once it dropped and the screen cracked, its all over. Nothing should save you. The day after I got my s3 I must have left it at a gas station. Lost in 24 hours. I gladly paid the hundred and fifty to get it replaced. Physical damage is as good as lost once it happens, defect or not. The defect should have been dealt with before the physical damage. Just my couple of pennies.
[Sprint Samsung Galaxy S III] LexLuger82:
How much added with best buy insurance?
[Sprint Samsung Galaxy S III] rihc55:
9.99 + tax

They ship your phone out and give you a refurb within 3 days or so. White 16gb GS3s are currently back-ordered though.. I'm waiting for my replacement. It says that if they don't get one within 10 days (it doesnt specify business days.. so im ready to argue) then i get a replacement from within the store (new in box). I hope they don't get any.. :)
[Sprint Samsung Galaxy S III] jrgalioto:
If you had purchased the device in my store, there would not have been a restocking fee, as this was a manufacturer's defect. A simple swap would have resolved the issue. This was done yesterday for a customer with a photon q less than 24 hours ago.
[Sprint Samsung Galaxy S III] parmend:
I made the mistake of not taking pics of my evo lte before I sent it to HTC and they claimed it came damaged and didn't cover it the phone was in immaculate condition no scratches or anything just screen lift . I got the best buy warranty with my s3 I hope they live up too it . I'm so mad at HTC they said the packaging was in good shape . the repair people mist have dropped it . I'm never buying a HTC device again . lesson learned always take pics if sending your device to get fixed :(
[Sprint Samsung Galaxy S III] LexLuger82:
**** htc
[Sprint Samsung Galaxy S III] Tgrable:
Well figured I would reply to you since you seem to be a jerk that bends over a takes it.

I ended up with the following. a $150 sprint account credit. I then called best buy one more time since it kept coming up and ended up getting to the regional manager. He told me to come to a local store here he was visiting and he made the swap. Cost me 0 and i now have a brand new phone.

So best buy you got it together and you rock.

Sprint, your customer service was terrible and you had more negative reps than I have seen under one company. That said in the end I got the right person high enough up and was given a decent deal.

So to all those that have run into issues, just keep harassing them. Eventually its cheaper just to make you go away.
[Sprint Samsung Galaxy S III] DirtyShroomz:
I'm a Sprint retention account manager, I pay $0 a month for unlimited everything. There's nothing to bend. If you choose to harass companies that's your life, I have better things to do with mine. I also make a decent living to where i don't feel the need to rob the companies i do business with. If i I'm ever unhappy with a company, I switch, I don't call in 100 times for credits because credits don't fix issues, not unless its a billing error.
[Sprint Samsung Galaxy S III] Kane5581:
Glad I'm on Verizon. They would have replaced my phone for the bubble if I bought it at best buy, with your sprint, asurion, and best buy insurance you guys probably pay more for service than I do and my LTE actually works. I can't imagine why anyone would be with sprint before Verizon cancelled unlimited(which I still have).
[Sprint Samsung Galaxy S III] muahhShay:
I swear I dislike customers like this. Your problem with the defect in the phone was originally with Best Buy, not sprint, BEST BUY sold you the phone and have a return policy. All retailers have a return policy no questions ask, within the first 14-30 days depending on the company. Whether the product is defective OR you just simply do not want it THEY HAVE TO RETURN IT. Its up to them how long that return policy is though. You allowed a store rep talk you out of replacing the product within their store and then went to sprint store, whom never sold you the product. So yes, I would assume you would be expected to pay a restocking fee because 1. they were taking an item they never sold you AND 2. they were willing enough to help you but you refused it because you felt entitled to it with no charges. And all this because you got misinformation from someone whom, probably never worked with the company EVER/SHORTLY and you felt you were right.

Warranties are not there because you're entitled to them, they are there for convenience just in case there is problem down the road of owning it. Its a an precaution that way your not left with a defective product or out of pocket and additional 500-900$ for the phone or repairs and etc. Although whether your paying it monthly or the charges for the warranty up front. It doesn't mean you get a free replacement because you failed to review the terms and conditions that you agreed to when you signed up with it..

The CS reps were not rude, they were up holding their companies policies, which they are required to do, and you didn't like them..RULES ARE RULES. They do not have to bend them for you. After the first 3-4-10-20 calls if the reps began to sound like parrots.. 9 times out of 10, your wasting your time and you're wrong. The only reason you gotten your credit because your defaming a company on their public website/forum. And sprint, like any other company, to keep potential customers from being driven away decided to shut up your whining. In the end, you're still wrong and you still should've went through BEST BUY within the first few days of owning the device and after that has expired through the OEM (Samsung) to handle the defect. After you dropped the phone, you were SOL in my opinion, should've gotten zilch and a KMA.

But kudos for you for being a typical asinine consumer and getting your "Well-deserved credit and free phone"
[Sprint Samsung Galaxy S III] LexLuger82:
Best post ever

---------- Post added at 01:27 PM ---------- Previous post was at 01:26 PM ----------

They still make you change plans if you upgrade
[Sprint Samsung Galaxy S III] supercholo:
This is a typical story. One I deal with on a daily basis.

As a Sprint Technician, I am always... always at fault for basic stupidity. While Sprint has laxed its rules on rooted devices, a cracked device is the same the world over.

People are too happy to not read anything for what they sign up for. In the terms and conditions of TEP, which incidentally is available at any Sprint Location, (next time look) it is clearly stated that Physical Damage - anything caused by abnormal use of the device, ie dropping, stupidity, throwing it, stupidity, etc is covered .. by the Asurion Replacement Program.

Those with a Verizon device, what is not realized is that if the phone comes to them cracked and liquid damaged, they reserve the right to bill the customer the amount for repair or replacement. Check your T's and C's as well.

As for the person who stated Sprint Technicians don't know what they are doing, I would read T's and C's as well.

I personally have run my own Repair Business for the last 3 years, Apple and Microsoft Certified, Authorized Samsung repair center on my own. Think before you make idiotic snap judgements.

As a tech I will push the envelope on what I can and cannot repair. I would prefer to help all that I can. Some it is not possible.

Like any other company that deals with 3rd party vendors, like Best Buy, you are subject to what happens as of where you purchased the device. If I purchase a new printer from Staples can I return it to Walmart because they sell the same one?

I think not. Just because a company sells the same thing as someone else, it really means nothing. I can't return a crappy book I bought from Amazon to Borders.

And btw, service centers are not governed by the Store Manager or Customer Service. You may cry to them, however I am under no obligation to them. We have different higher ups we must answer to.

Fact of the matter is you walked away with a bad phone and did not press the matter enough to Best Buy. That is your own shortcoming.

In the end I guess what I am saying is...

People need to stop whining. And next time you head to a service center please remember a few things:

1. My name is not Dan Hesse. Get over it

2. I will not be giving you a credit on your account. I don't have the power so stop asking.

3. We will help as far as we are allowed. But lets face it, if its your phone or my job or paycheck... guess my choice.

4. Stupidity still is not covered. You can check but your out of luck.

5. Check #4
[Sprint Samsung Galaxy S III] Esoteric68:
Spot on!

I'm still trying to understand the mindset of someone who bought a defective device at a retail store yet insisted a corporate carrier store (not related to the retail store) should have replaced it.

I've dealt with my share of non-helpful agents on real, sprint-related problems and I know the frustration but in this instance no one at Sprint was in the wrong and frankly I'm sorry they caved in to your badgering because it teaches you to not take responsibility for your own failings.
[Sprint Samsung Galaxy S III] LexLuger82:
Verizon reserves but just like att, doesnt charge a deductible or price to replace
[Sprint Samsung Galaxy S III] Custodian:
All I can say is. Tragic.
[Sprint Samsung Galaxy S III] ChrisM0678:
You're an idiot bro...

---------- Post added at 09:11 PM ---------- Previous post was at 09:10 PM ----------

And by you I mean the OP
[Sprint Samsung Galaxy S III] supercholo:
Verizon has on many many occassions charged a deductible.

I know this for a fact, for if they didn't I would not have 6 Droids sitting on my desk for repair. Their deductible is my gain.

But thanks for playing. :)
[Sprint Samsung Galaxy S III] pimp22102:
...... Yeah you really should have told them to give you a new phone at best buy. In this case they were not able to say no because the product was defective as you say and it was with in the 30 day return policy you needed to speak to the store manager and if they said the same thing take it to corporate it would have not gone any further than that..... but trying to get a new phone from Sprint is not going to happen at all they did not provide the phone so why should they give you a new one or fix it for free?
[Sprint Samsung Galaxy S III] Frankly my dear:
How to get a new phone

I ran into an issue similar to yours at one point. My Evo4G was purchased from Best Buy with the BlackTie service of course, and at one point it was dropped into a dog bowl full of water. Awesome. Best Buy promptly took my phone and sent me back a refurb, not exactly what I had in mind but it fulfilled the obligations of our agreement. I decided that rather than this old refurb I would like the new release of the Evo4G and would need to get a new phone from Sprint. I decided to find a list of "Known Issues" with the HTC Evo4G. I searched the web and was able to find some documents from HTC regarding this. I familiarized myself with the list and watched my phone like a hawk. One day my charger port "disconnected" while staying physically connected to the usb tether. INSTANTLY I was on my way to the Sprint Store. They asked me about insurance and I told them I did not buy it... the guy said I needed it to fix it and I explained that this was a manufacture defect that they knew about and he needed to give me a phone... he talked to management and after some time they agreed to take the phone back but I would haev to pay the $50 deductible for a return... "Get your Manager" I said... "There is no way in hell that after a decade of timely payments I am going to pay you $50 to take this broken phone, and give me the functioning one that we agreed upon the day I signed onto this service. This is an HTC hardware problem and has nothing to do with you." Game over. He said not a word and started to program me a new phone.

Anyway, give that a shot. Look for some known issues on your hardware because if any come up, no matter where you bought your phone, Samsung will honor warranty.
[Sprint Samsung Galaxy S III] Speedin07si:
In this instance^^^^^^ still should of delt with best buy, or call and deal with HTC directly. ...... just like the OP except Samsung.

Congrats,

You screwed Sprint into losing money on a phone that they didn't purchase.

Sent from Pluto.
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
Why isn't this thread locked yet. This sense of entitlement to get devices free for your own stupidity is ridiculous. This is a cell phone not a damn welfare check :rolleyes:. The old saying holds true "you break it, you buy it" effing ridiculous.

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!
[Sprint Samsung Galaxy S III] LexLuger82:
Everyone I knew didn't pay Jack shiit for their replacements, they won,you lost

---------- Post added at 07:20 PM ---------- Previous post was at 07:18 PM ----------

He is the reason why insurance rates go up, you right
[Sprint Samsung Galaxy S III] DirtyShroomz:
Insurance prices don't go up because of this, Sprint prices do.
[Sprint Samsung Galaxy S III] Will32:
Sprint rocks in my book. They've always been great to me, aside from nickel and diming me to death over the years, probably because of people whining and getting free stuff. I got a gs3 and it had a blotch on the screen that you could only see on a black background with the brightness all the way down in a very dark room. They exchanged it with no issues. Then I told them they sent me the wrong color, I ordered blue and they sent me purple, so they sent me a white one with no issue. Never had to pay anything for the trouble I put them through. I was just very nice to everyone I talked with and they helped me however they could.
[Sprint Samsung Galaxy S III] thatisandwas:
I'm sick to my stomach reading this post. Sprint provides a SERVICE to you. They do not MANUFACTURE PHONES. I bet you don't even realize how cell phone subsidy works. Sprint doesn't even make a dime off most customers on ED450 plans until well over a year in to the contract because they give away 650 dollar devices to people like who then turn around and break them or don't pay attention to return policies then whine and complain to the point that just to shut you up they're willing to lose another 650 dollars. People in America shouldn't even get cell phone subsidies. I am willing to bet if this guy paid 700+ dollars for that device he would have checked every inch of it before leaving BB and would have DEMANDED they replace it as he should have in the first place. If you can make and receive phone calls and texts and use unlimited data on ANY phone that Sprint has more then met their end of the agreement. What a jerk.
[Sprint Samsung Galaxy S III] -EViL-KoNCEPTz-:
Even when my devices are subsidized down to nothing cuz they were on sale I examine them carefully before even having them activated. I do this with all electronics I purchase before using them first the physical inspection of the hardware then the inspection of the software. That way I don't have to go back later and fight over a flaw I've found because I wasn't responsible when purchasing. Defects do happen nothing is 100% perfect and lemons do fall thru the QC inspections, especially with newer electronics that have to be mostly assembled by hand. Its just responsible consumerism. You don't buy a car without testdriving it or having your mechanic inspect it if it was preowned, that's just ignorant and quite frankly stupid. You plan to use the device so you want it in working order, double check it yourself don't take sally sales persons word for it. Its the same reason you go and check reviews from other customers before purchasing. In my line of work I have to tell people their claim is denied and they aren't getting a check on a daily basis, I don't care how much you ***** and moan still won't get me to write you a check. Should have done your due diligence if you wanted that check, but since you were a greedy pig and thought "oh hey I'm gonna leave this leaking for 6months so it does more damage and I'll get a bigger payout" eeent wrong. It says right in your policy leak claims need to be filed within a month of the leak so you aren't getting squat, and yes I can tell it was longer than a month by the mildew growth and rust. I don't care how long they were a loyal policy holder its not my job to give away my company's money, its my job to protect my companys money and make sure the payouts are legitimate. Hell if i actually gave in an wrote the check I'd lose my licensing and could be brought up on felony charges for conspiring to commit fraud. I think the same thing should apply when someone whines to get something free they don't deserve in any industry, the person who gave in should be punished and the customer should be billed.

Sent from my hand to your eyes!

Samsung: Intercept, Galaxy S2, Galaxy S3, Galaxy Note 2, Nexus10

HTC: EVO4g, EVO 3d

LG: Optimus G, Nexus 4

Asus: Nexus7

Motorola: Photon

Amazon: Kindle Fire, Kindle Fire HD

We are legion, for we are many!