yashsingh1/xdaforums huggingface dataset:
[HTC One X+] shockandawe:
I got a hold of HTC for support, and this is what they sent me to solve the Bluetooth problem. Didn't work for me, but thought I'd pass it along. Sending mine back to att tomorrow.

Thank you for contacting HTC Customer Support Center regarding your Bluetooth connection.

We apologize for any inconvenience this could have caused; this is not the experience we want you to have as part of the HTC family. Please follow the next steps to fix this issue:

1. If possible, check for compatibility with the accessory manufacturer and what profiles the device uses.

2. Unpair the accessory from the phone.

- Go to: Menu > Settings > Bluetooth. Tap the icon next to the device name you are connected to and select Unpair.

3. Soft reset the phone by powering it off and turning it back on.

4. Turn Bluetooth on, on the phone.

5. Tap on : Menu > Settings > Bluetooth

6. Place the Bluetooth device you want to connect to in discoverable/pairing mode. (Please see the manufacturer's user guide or quick start guide on how to do this.)

You can also try to do the following:

1. Please go to Menu> Settings > Apps > All.

2. Select Bluetooth Share and tap Clear Data.
[HTC One X+] mgymnop:
Tried today my replacement HOX+ with BT in my Mazda 3 2010. Music streaming was very good with very little interference (crackling). Much better than my GNex and GSII before. I haven't tested taking a call yet. I would say it is better than my first HOX+ but I think the first phone was a dud in general.
[HTC One X+] droidiac13:
Please let us know if the phone calls are any good.
[HTC One X+] Willibda1:
HTCdev website bootloader unlock

HTCdev website bootloader unlock please say thank you
[HTC One X+] arex:
Waiting for a fix, or exchanging it out.... :mad:
[HTC One X+] arex:
Went to the att store and swapped it out. Let's hope this new one is better than the other one.
[HTC One X+] droidiac13:
I don't think it's going to matter, but hopefully it does. Looking forward to hearing.
[HTC One X+] gewbert3:
I was wondering about this too. My call sounded like crap! And the person on the other end said I sounded just fine. So there's clearly something going on here...
[HTC One X+] shockandawe:
Swapped mine out twice yesterday and had the same issue with the new units.
[HTC One X+] cactusboy19:
I have the same issue with the BT on my One X+. Before and after I rooted.

I have a 2012 Jeep with unconnect. Audio on my end sounds all muffled. The other end is fine apparently.
[HTC One X+] shockandawe:
4 Phones - Same problem

Just a follow-up to this problem. I have exchanged my HOX+ 4 times at AT&T, and the quality of bluetooth on phone calls is terrible on all 4. Here is the response from HTC, needless to say they believe the bluetooth devices (all of them) are the problem and NOT their phone; even though my SG3, Nokia 920 and iphone5 all sound great on the same bluetooth devices.

At this point since the HTC One X+ is such a recent device, it’s likely to present errors when trying to use Bluetooth; this is due to the fact that the compatibility is from the Bluetooth device to the phone.

For the reason stated above is why HTC will not be able to look further into this issue, the software of the phone has been developed for the phone to pair and work with Bluetooth, but the compatibility is up to the Bluetooth manufacturer.

My suggestion is for you to contact the Bluetooth manufacturer to verify if they can provide you with direct assistance.

Thank you so much for your interest in HTC.

I like to invite you to participate in our customer satisfaction survey about your experience with HTC Technical support, you will need to close your ticket with us and you should receive a pop-up asking if you would like to take the survey.

I do thank you once more for taking the time to contact us and have a great day!
[HTC One X+] arex:
In the wise words of a certain Vice President, "Malarkey!" I had the same experience as you with the iPhone 5, 4S, 3G, 3GS, Inspire HD, and a few other phones on my car Bluetooth and nothing ever sounded so terrible except for the AT&T HOX+ Bluetooth. I have a feeling HTC is using an older software version of Bluetooth audio where the compression is too high. Hopefully when we have a ROM that works on AT&T, it'll correct it.
[HTC One X+] grafik2:
My blue tooth sounded awful too. Didn't think anything of it even tho it was severely distorted until I read this thread.
[HTC One X+] deeznuts:
Has anyone tried a bluetooth stereo headset for music controls and listening? Does it screw up the music playback too or just when on calls? If using a bluetooth headset for music, does the controls on your headset work for volume, skip/forward tracks, etc? On wired stereo headsets they all have no effect, can only pause and play the music track. So wack, this is 2012 HTC what the hell are you doing? Especially boasting Beats Audio blah blah blah and 64gb of space. Such a fail
[HTC One X+] iggdawg:
It's probably just a driver issue or some other software quirk. or else music would sound like crap too, and A2DP is fine. I'm guessing this gets resolved in the next OTA.
[HTC One X+] shockandawe:
music sounds just fine on my car Bluetooth and Bose soundlink. But a phone call through my car Bluetooth or ear Bluetooth sound awful. I have tried several bluetooths, they all sound bad when using as a phone call.
[HTC One X+] omgsigh:
I'm using Sony's MW600 Bluetooth headset and everything is fine in terms of audio and controls. I might have to say that it's the best I heard from my headset. The only thing I noticed is that there's a short static sound when I try to take a picture while listening to music but that's gone now after I flashed a ROM.
[HTC One X+] droidiac13:
^^^^^^ this!
[HTC One X+] socal_av:
I'm on the att one x plus and I don't have any issue with my Bluetooth audio..I think it sounds just as good as my iPhone 4 and my one x did before..no difference..and no issues while I'm making a call..
[HTC One X+] droidiac13:
Then you're one of the lucky few.
[HTC One X+] mgymnop:
My audio streaming via car BT is just fine. I tested calls only with both parties on BT hands-free devices and as expected there is some crackling and background noise. But not worse as with my Gnex and other android phones I had before.
[HTC One X+] deeznuts:
Yeah very strange. I personally use the plantronics marque bluetooth headset and it's terrible for calls on this device. On my iPhone 4 it was crystal clear so obviously it's the device here for me. For audio streaming it sounds just fine on the headset, it's placing a call oh that dreaded ringing sound that will fry your ear drums!!! Literally have to have the bluetooth volume as low as it goes to place a call.
[HTC One X+] shockandawe:
exactly what you say... all my other phones sound clear on every bluetooth device I own, except for the HOX+.... I have two days to decide to bring the phone back to ATT for the 3rd time, or keep it and hope for a fix...
[HTC One X+] droidiac13:
I agree it is the device. Especially since I came from the OG HOX so they can suck it if they think it isn't the device. They are both BT 4.0, but the HOX+ has some other crap built into it too. If i could figure out a way to bring the HOX BT stuff over, I would be willing to risk it to see if it works. I don't know if anyone else has tried it yet...
[HTC One X+] deeznuts:
Probably not. Seems the few of us who actually live on bluetooth communication are being put on the back burner for a fix. Haven't found not 1 dev that will take the time to look into it so guess all we can do is rely on ATT/HTC at this point unfortunately. Just happy to use for the Euro users they put out on OTA update with fixes so hopefully that means the US people will get one soon and fix this crap! How do high end bluetooth devices have this issue and the low end one's don't? lol
[HTC One X+] willwalk93:
Yeah guys my 2010 Ford Fusion with Sync bluetooth call quality sucks but music is fine. My earpiece has the same exact problem for calls too. It sounds fuzzy and distorted just like the bluetooth calls, so i think it may be related. Has anyone else had this problem with call quality on the earpiece? It's more proportional to volume than frequency.
[HTC One X+] droidiac13:
Yes, I have terrible quality on my Plantronics.

Sent from my AT&T One X+
[HTC One X+] willwalk93:
Update on the earpiece. I was just about to swap it out but then during the call it stopped buzzing and became clear. It did this when I took it away from my face and did something onscreen during the call. If it was a hardware issue, it would do it every call and during the whole call in my opinion.
[HTC One X+] deeznuts:
I believe it's a software issue but all we can do is just sit here guessing and complaining as it seems no devs are looking into it and having to then rely on ATT/HTC to come out with a fix :(.

Also have any of you tried visual voicemail with this! I'm running the WCX rom so it's flashed in. If you use visual voicemail on bluetooth the volume is the complete opposite, it's very very low volume and have to literally turn bluetooth volume up to the max to make it sound like normal level volume!
[HTC One X+] willwalk93:
It's reverted bakc and forth like six times since that and is different degrees. I'm sending it back for a replacement.
[HTC One X+] droidiac13:
Same goes with Google voice when it comes to the volume. Doesn't play through the speaker either.

Are you returning the phone or the ear piece?

Sent from my AT&T One X+
[HTC One X+] willwalk93:
I meant the earpiece of the phone itself. On phone with ATT to process exchange now.
[HTC One X+] droidiac13:
I've decided that as much as I like this phone, I am going to return it. I don't want to risk the chance it doesn't get fixed and be stuck with a phone that I am not 100% happy with. If they get it fixed, I will go back in and buy it again. So I am back to my Ion :(
[HTC One X+] deeznuts:
Sorry to see you go bro, hopefully you're back soon and we all have a fix for this ;).
[HTC One X+] shockandawe:
ditto - I approach my 14 day return period tomorrow. This is my 4th HOX+ to try. I'll wait for a fix. Love the phone otherwise.

Just wanted to say that I have emailed and been in touch with HTC almost daily. They continue to believe it is all the bluetooths devices fault and nothing will be done on their end because the bluetooth vendors need to catch up with HTC:)lol
[HTC One X+] droidiac13:
I've emailed back and forth with them and this is what I've been told;

"Thanks for getting back to me. The Bluetooth issue that you have reported is something that we're currently investigating. At this time, we do not have an ETA on when a fix will be available. As I said before, if a hardware or software change is found to improve a customer experience, it will be deployed according to our standard, required processes. I apologize that you're experiencing this problem with your new One X+, but we're working as fast as possible to investigate the Bluetooth problem you've reported."
[HTC One X+] shockandawe:
Their final response to me.

"At this point since the HTC One X+ is such a recent device, it’s likely to present errors when trying to use Bluetooth; this is due to the fact that the compatibility is from the Bluetooth device to the phone.

For the reason stated above is why HTC will not be able to look further into this issue, the software of the phone has been developed for the phone to pair and work with Bluetooth, but the compatibility is up to the Bluetooth manufacturer.

My suggestion is for you to contact the Bluetooth manufacturer to verify if they can provide you with direct assistance.

Thank you so much for your interest in HTC."
[HTC One X+] arminyack:
wow..mine sounds awesome for both calls and music. I had real bad issues with the Galaxy S3....but not this.
[HTC One X+] shockandawe:
If you don't mind me asking...what brand/model Bluetooth are you using?
[HTC One X+] arminyack:
Well I only bluetooth in my car. It's a scion FR-S,
[HTC One X+] deeznuts:
Usual blame it on someone else response, typical. Sad even the high end headsets have this issue, guess this device is just too advanced for any headset on the market, lol! Stupid HTC.

Was going to get the Jawbone Era headset soon to use on my device. Has anyone tested this headset with the ATT HOX+? Hate to waste $100 on a device that is just not high end enough for HTC, lol!
[HTC One X+] csrajput:
Excactly! Has anyone noticed this? If not can you please try this? On my phone, the music and phone calls go through bluetooth fine. As with all call quality sucks but music is good. But the problem is, that all other applications which have some kind of sound output, just do not play through bluetooth. The list includes, Google voice, Voice Search, Navigation, waze, Raaga, Pandora and so on. So other than the in built music app, calls and system sounds, nothing else can play through bluetooth.

However, if you have some music played using inbuilt music app, and at the same time Navigation ON too, then all the navigation prompts play through bluetooth fine.

I feel that, in built music or calls can hold and lock the bluetooth connection while the sound output is on, whereas all other applications like Navigation, waze, voice search etc, just cannot keep the bluetooth locked in. Hence when music is being played bluetooth is connection locked and I can hear navigation too. But you switch off music and navigation (or other apps) go mute.

Can someone please test it with their devices?

BTW, I tested my car with HTC One X (not plus) from my friend, and it does not exhibit any such problem. Navigation (or other apps) play fine through my car's bluetooth. No need to keep music ON on the phone.

- Charan
[HTC One X+] shockandawe:
I just played Pandora and received Google Responses through my iHome Bluetooth and Bose soundlink speakers. Sounded ok to me. Calls still suck.
[HTC One X+] droidiac13:
Are you using the AT&T HOX+?
[HTC One X+] csrajput:
Yes its a AT&T HOX+
[HTC One X+] brady1408:
This problem is driving me nuts, I'm using a Jabra Cruiser 2 and the music works great, good sound, very clear wonderful. But calls are staticy and choppy on the Bluetooth, this is driving me nuts, I returned my lg optimus G and opted for the hox+ instead, but I must say this is very disappointing, please let me know if anyone finds a solution.
[HTC One X+] Luckyfinch:
Annoyed

I have replaced the phone and bluetooth call quality is still horrible. Called both HTC and two bluetooth manufacturers and they both claim the other is to blame. I am still in contact with HTC as I finally got them to open a ticket to address the issue but it seems like they are all just flat out denying there is any issue claiming I am the first one to have ever reported such a problem. Talking on the phone with them they would literally respond with the same statement over and over that they cannot test every bluetooth headset. I am completely annoyed with their support.
[HTC One X+] deeznuts:
How about testing the top 10 on the market and finding out only 1 of the top 10 work, hmmm still bluetooth device to blame? NOT

Anyone test this bad boy with the jawbone era? Thanks
[HTC One X+] csrajput:
Hi,

I spoke to AT&T today and they spoke to HTC for these problems. HTC told AT&T that since this is a new phone it might have such problems. And they will try and fix the issue and send an update. However HTC did not provide any ETA on update fixes. So AT&T agreed to send me a replacement phone (HOX+). However, AT&T later told me that they dont have anymore HOX+ with them now, and asked if I would like a HOX or Samsung GS3 instead. I rejected it of course. But now, it seems that I would either have to wait until they get more HOX+ or just live with this problem.

God, how can they be out of stock in just 2 weeks of launch? Is this sold a lot or they just dint get many units from HTC?
[HTC One X+] deeznuts:
I bet they didn't get many units from HTC. I bet HTC threw all their money at the stupid new Windows Phones they came out with thinking it would be a big hit and get them out of the hole they are in with the stock market. Well i'm sure that was a fail, how many people do you know with a Windows Phone and that beyond ugly looking software interface? Looks like something out of Tron, lol!

Even when the very first International versions of the HOX+ came out the release date was set back twice from the original dates and still were in limited supply. Even on the 16th when this device came out no stores in my area had it in stock except 1 store and they only had 2 models in stock and this is release day the 1 of the models was the display model!!! This was out of 8 stores in my area.

Why do you want a replacement HOX+ bro? It's not going to magically fix the problem, it's a software issue not hardware. Stick with what you have if everything else works fine as we're all screwed until the OTA update comes out to fix it and the Devs here find a way to extract and upload it. I believe if we download it OTA that it will re-lock our bootloaders!!! So don't jump the gun people as soon as your phone gets a notification saying it has an OTA update available!!!

But people will and you'lll see tons of threads saying "I installed OTA update because i have OCD and now my phone isn't rooted anymore," lol!
[HTC One X+] mattyrock21:
Found this thread because I have the same issue with HOX+ whether on my old Samsung WEP200 headset or my Plantronics Voyager PRO. These worked perfectly with my HTC EVO 4G.

I've dropped an email into HTC's support; we'll see what they say. Then went over to ATT support chat, they deny that ATT knows anything about the issue:

George Seto: There is no information that One-X+ customers are experiencing any issues of any sort.

George Seto: I can't go by that. Nothing is reported in to ATT

I got my wife a HOX at the same time I got my HOX+. She doesn't use BT, so I may end up swapping with her until there's an update.
[HTC One X+] droidiac13:
I picked up the LG Optimus G because of this issue. I can't tell you enough how great the phone is! Best one I've ever had. If you get overly frustrated like I did, I would look into LGOG.
[HTC One X+] gamepr:
Mine has that problem. Does your LG feel cheap?
[HTC One X+] deeznuts:
I checked it out before getting the hox+ bit thing felt too much like a tablet. Unlike the hox+, that thing is wiiidddeee. Also has the cheapy plastic feel like the S3 as if u dropped it on the ground you'd feel like it would shatter. I'm sire it won't but certainly has that feel though.

Can't complain about the specs though, very impressive on the hardware.
[HTC One X+] redstapler:
No problems

I use Bluetooth all the time on my AT&T HOX+ without sound quality issues. I have a Jabra stereo headphone that sound better with the HTC then they do connected to my iMac. I have also used it for phone calls with my Jawbone earpiece bluetooth and it also works perfectly.

I did some Bluetooth file transfers to the iMac and that works well also...
[HTC One X+] droidiac13:
IMO it doesn't feel

cheap at all. It feels sturdy to me. Being a longtime HTC user and fan (still a fan) I don't regret any part of my decision. I really enjoy the phone!

The specs are great and it is fast as heck! It doesn't feel plastic to me, but I am definitely afraid to drop it seeing as its all glass. LOL
[HTC One X+] bigoldthor:
Piling on

Just wanted to confirm what everyone else has stated. This is NOT a headset problem: this is an HTC problem. I had terrible call quality with my HOX+ on the Friday it came out, 11/16. I used it over the weekend and tried everything, but nothing helped.

I took it back to the store on the following Monday, 11/19. The store manager and sales rep both heard the same thing. So we tried two other brand new HOX+ handsets and they did the exact same thing. Then we tried two of my headsets and three brand new headsets from the store, all different brands. They all did the same thing.

I ended up switching mine out for a Galaxy Note II. I love it, but I'm really disappointed in HTC because it was pretty much my dream device at the time. Well, at least before trying the GN2. ;)
[HTC One X+] mattyrock21:
I was at the store tonight and confirmed with the ATT guy that it's the phone and not the headsets. Their display model did it as well.

He gave me a bit of an extension on my 14 day window so I'm going to wait it out and see if someone comes up with a sol'n or update in the meantime.

Arggg... love this phone, but it HAS to work as a phone! ...and I use the BT headset for 90% of my calling.
[HTC One X+] shockandawe:
Update: You'll see I'm one of the big complainers on this thread about the phone call quality on Bluetooth. I have tried Bose, plantronic legend, and Motorola commander one. All of them sounded horrible on the HOX+ and great on ANY other phone I tried. Finally, I tried the blueant q2, and it was clear as it should be. So I'm half satisfied, because the call quality on my car Bluetooth still sucks! HTC still denies they have a Bluetooth problem.
[HTC One X+] mattyrock21:
Anybody else have access to a Blueant Q2 to get another datapoint to confirm? I'd rather buy another $40 headset right now than spend the time to set up & figure out a new phone...
[HTC One X+] deeznuts:
I'm sure you'd be g2g bro. Have not found 2 people both with the same headset and 1 say it works great while the other says it's crap on this specific device. If the headset is reported working fine, it's working fine. Plus if you buy at any main stream store i'm sure you can pair right there on the spot and test it real quick before you walk out the door. If it's not up to par return it for your money back before even leaving the store. Food for thought. I'm using the Plantronics Marque 2 headset which i love so far but on this device still sucks just as the Marque 1 did. I can hear fine for the most part but have to have bluetooth volume literally on the lowest possible level. Beats On or Off makes no difference, it's the bluetooth issue. Turning bluetooth volume up past level 3 and the sound will blow your eardrums out!
[HTC One X+] Drew W:
Same Story..

Registered here to simply add another HTC One X + user with the same issues.

Unit is new as of 12/6. Bluetooth call audio quality is simply awful. Tried all audio levels, as well as adjusting BT settings in car. Seems like the preoutput levels are spiked at a maxed setting somewhere in the software. I can't believe that this wasn't caught in testing, and is interesting that they are playing the blame game. If they hadn't known about the issue, you'd think they be a bit more political about it than outright denial.
[HTC One X+] DornoDiosMio:
that prgyima

I'm also having the same issues with my bluetooth headset. Really unfortunate as it's pretty essential in my part of town since they've made talking on your cellphone while driving illegal if you don't use BT headset.

Hopefully this gets fixed at some point either by HTC or the fine folks here @ XDA.

I also agree it does seem a little strange for them to play the blame game when nobody really cares whose fault it is as long as it gets fixed.
[HTC One X+] mattyrock21:
I purchased a BlueAnt Q2 and it works and sounds good with this phone. I hope they come out with a fix... I like my Plantronics Voyager PRO better...

For what it's worth, I did get an email from HTC support yesterday that said "HTC is working hard on getting this issue fixed."
[HTC One X+] hyperplus:
Adding another case. AD2P Good, Phone profile is very poor. Could it be something with the "aptx" technology? Bad phone audio in Motorola S305 and car headunit Pioneer Z110BT.
[HTC One X+] alfredmolina:
Another user with same distorted BT issues.

I have the same issue as many of you. The phone speaker sounds fine, as well as headset and music playing through bluetooth, but phone calls through bluetooth that come through my speakers sound blown out and horrible at any level. I just upgraded to a HTC One X+ from an iPhone 4 and this is the first real problem I've experienced with it. I hope someone can come up with a fix.
[HTC One X+] SteveISU:
Add me to the list and I'm also having WIFI issues.