yashsingh1/xdaforums huggingface dataset:
[Nexus 10 Q&A, Help & Troubleshooting] jeremy81:
Mine had been randomly restarting after installing some of my apps. I finally narrowed it down to HD Widgets and haven't had a reboot since uninstalling it.
[Nexus 10 Q&A, Help & Troubleshooting] dankerton:
I am not using HD Widgets and I get restarts periodically. What is the most efficient way to submit a bug report to google.
[Nexus 10 Q&A, Help & Troubleshooting] situman:
Just got an RMA for mine for the same issues u guys are experiencing. Wifi disconnecting and chrome freezing and rebooting. Looks like it may not be a hardware issue. Wonder if I should just keep it and wait for an update.

Edit - It was fine before the software update. Probably should ignore it once I get my replacement unit
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
I am also seeing the reboots happening every 3 to 4 hours like clockwork. I didn't have the device for more than a few minutes before the first update was pushed to it, so I can't say whether or not that was related. I do have HD Widgets installed, so I will pull it off and see if that helps slow the reboots down.

I'm using BootLog Uptime to keep track of the number and frequency of reboots. If this pattern holds, my money is on some kind of memory leak... just thinking from our own development experiences. Given how much higher the resolution is on the N10, I wouldn't count out some graphics heavy apps blowing through their heap much, much faster than on any previous Android device. We'll have to wait and see.
[Nexus 10 Q&A, Help & Troubleshooting] abc21043:
Just called Google and asked for replacement. I hope they aired new updates at the time my replacement arrived.

BTW, I had to initiated factory reset five or six times until it finally clears all data. Never saw Google product so buggy before.
[Nexus 10 Q&A, Help & Troubleshooting] Jayrod1980:
That's a real bummer. Mine doesn't reset or display any of those problems. I have a tiny bit of light bleed in one corner at full brightness and the screen seems to have gotten a little more yellow over time... maybe just the glue drying. If any of you are brave and don't want to return right away, unlock the bootloader and reflash the stock image from google and see if that fixes things. It can help if there was some sort of corruption when you updated.
[Nexus 10 Q&A, Help & Troubleshooting] djflan:
You may want to wait on that RMA. I had the same trouble with HD widgets installed.

No trouble at all since uninstalling...
[Nexus 10 Q&A, Help & Troubleshooting] NiXXeD:
I've never even touched hd widgets and have had two lock ups since I got it on Friday. Both occurred when task switching back to chrome and it was loading a previously viewed web page. Both times I was able to tap the power button to shut off the screen but couldn't wake it up. It eventually reset itself. It boots in like 5 seconds so it's not too terrible to wait for a software update, but I wonder what is causing it?
[Nexus 10 Q&A, Help & Troubleshooting] djflan:
I think Chrome has some major bugs to be squashed when running on this device....mine has only crashed when browsing. That said, after uninstalling HD widgets, no crashes since...
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
I'd like to update my results. From last night, just like djflan, I removed HD Widgets and so far, 7 hours later, the crashes are gone. So I have my fingers crossed that I've found my culprit.

Also, I installed the HoloWeb browser and I have found it to be quite a bit quicker and more stable than Chrome. For those of you have issues with Chrome it is worth a few moments to track this app down (here on XDA) and give it a try.

Some of you may not have remembered or gone through the Android 3.x transition, but these kinds of issues were very prevalent during that update as well. Many developers simply don't or can't test on a wide enough range of devices and OS combinations to catch all the issues, or they rely heavily on assumptions or code that "always worked fine" in the past. I think we're seeing the same sorts of behaviors again with 4.2, so it will take a couple of months for it all to shake out.

For now I think I have a stable configuration on the Nexus 10 and I'm sticking with the device. No RMAs will solve issues that are software related in my case.
[Nexus 10 Q&A, Help & Troubleshooting] orate.cl:
Removed hd widgets, no crashes yet.
[Nexus 10 Q&A, Help & Troubleshooting] Asaken:
I get the same random reboots and I've never used the fancy widget app. it has happened 3 times already. One I was browsing, another time deleting a widget and the last one when I tried to change the wallpaper. Everytime I had to hold the power button 5-6 seconds until it reboot

Enviado desde mi Nexus 10 usando Tapatalk 2
[Nexus 10 Q&A, Help & Troubleshooting] sdmark:
I spoke to soon earlier... I actually had 2 restarts today. Once while chrome attempted to open a link from tapatalk and another while trying to load one of the free magazines in the play app.

I don't have hd widgets installed either
[Nexus 10 Q&A, Help & Troubleshooting] ad_meng298610:
Amazing
[Nexus 10 Q&A, Help & Troubleshooting] nyijedi:
It really is quite ridiculous that this hasn't been addressed yet. Other than this, I love my N10, but come on already. I swear, it seems like Google is trying to push people away from Android with nonsense line this.
[Nexus 10 Q&A, Help & Troubleshooting] cbrehob:
I will be selling my N10 if the reboots aren't addressed soon, lots of companies making good laptop/tablet combos now, I can get more done with a different device.
[Nexus 10 Q&A, Help & Troubleshooting] Quonith:
I was getting 1 or 2 reboots a day on a mostly stock n10. Switched to AOSP browser and turned off currents background sync. Not had a reboot in 7 days now. :D
[Nexus 10 Q&A, Help & Troubleshooting] DGMayor:
I'm now averaging at least 5 reboots a day. I just had 2 within the last 10 minutes. It's getting old. It also seems to take the wifi about 5 minutes to properly connect which makes the reboots even more annoying.
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
Not that it will make anyone feel any better, but our N10 devices and Galaxy Nexus devices have gone into "reboot overdrive" in the past 24 hours. I don't have the Nexus 7 in my possession to verify its state, but my guess is that it also is rebooting more regularly now.

The only obvious things that have changed recently are a series of app updates, the most obvious one being Google+.

And for the people who disbelieve the data that was listed earlier about these issues being software only, we can only state what we see directly: flashing the Nexus 7 and Galaxy Nexus back to stock, 4.1 factory images stop the reboots from happening. In our book, as well as Google's, that is definitive. The Nexus 10 has no such pre-4.2 OS option, so there is no way to prove or disprove the reboot issue on that device.

If folks want to apply pressure to Google it is better to do so directly in the AOSP issues list or via an Android news site: http://code.google.com/p/android/issues/detail?id=39879
[Nexus 10 Q&A, Help & Troubleshooting] Bru87tr:
It is kinda funny, in the beginning after the updates I got two reboots. I havent seen any since and have everything running.

It is very strange the inconsistent issues people are having. I am suprised mine has been behaving so well after the reboots I got in one day after the updates.
[Nexus 10 Q&A, Help & Troubleshooting] rxnelson:
So not at all doubting what you are saying but what about the people that report they have no issues? Are they just lucky or not paying attention? Also, any opinion on why at least my Nexus 4 is stable (knock on wood). I have read that there are some rebooting issues with it but they don't seem as prevalent as the 10.
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
We cannot explain definitively why some people and devices show the soft-reboot issue and some don't, but we do have some theories:

Heavy usage of Location Services and the apps that depend on this causes the issue to happen more readily

Poor or no GPS signal strength causes the issue to happen more often

Poor or flaky WiFi connectivity causes the issue to happen faster

Frequent use of Chrome makes the issue more likely to happen

Not having reboot/crash tracking logging means you won't catch every reboot

The last item on the list is why we load Catlog (for root only on JB devices) and Bootlog Uptime (no root required) on every device we test with immediately after getting it:

Catlog -- https://play.google.com/store/apps/details?id=com.nolanlawson.logcat

Bootlog Uptime -- https://play.google.com/store/apps/details?id=se.mumu21.bootlog

Between these two apps, neither of which we make, we can find out fairly quickly if a device is stable, crashing or behaving in a bad way. Without these apps, however, it is just a guessing game, since no one can watch a device 24/7 or when the screen is off.

As a matter of personal opinion, and from more than a decade of building, managing and shipping products (hardware and software), I don't believe in luck as an acceptable reason for why one device behaves well while another device responds badly. It almost always comes down to how the device is configured and how the customer is using it that determines stability or not. I am by no means an expert, but when looking into problems I prefer looking at instrumented and logged data versus customer observations as the data tends to be more reliable.

It is great that you haven't experienced the soft-reboot issue on your Nexus 4, but lets not discount the hundreds of customers who have already reported this behavior on their N4's, as well as the N10's, GalNexus's and other devices since upgrading to 4.2.x. And to feedback on another post 'solution' above: we reflashed our Nexus 10 with CM 10.1 and, surprise-surprise, the soft-reboots are still there, at least with Chrome usage, as we would expect while running the same base kernel, same WiFi and GPS radio code, and same core Google libraries.

I apologize in advance if this post comes of as curt or condescending, as that is not my intention. Instead, I'm trying to pass along some of my methodologies and experience from working in the semiconductor and software worlds while asking that we all try to gather data that will help Google fix the issue.
[Nexus 10 Q&A, Help & Troubleshooting] rxnelson:
No I wanted your opinion because it sounds like you have more devices at your disposal. I do have reboot logger installed on both the N10 and N4 since I had it on my tf101. I can only speak from my perception and from that logging utility that the N4 is more stable. It has been up for almost 6 days straight and I can't remember why I rebooted but I remember doing it. So it really just bugs the hell out me that one is "fine" (in my experience) and the other is awful. I do about the same things on them but the N10 is just unstable. I too have experienced the reboot frenzy as you described either because I was on it more (days off) or something changed but it was locking up about every 3 hours a few days ago. The last one apparently hung so bad it completely drained the battery. I had to charge it for 10-20 minutes just to boot it. I took your advice and contacted Phil at Android Central. I'll give it a few days and maybe move on to Engadget, theverge, etc. I basically just asked him if he could get some follow-up and linked this thread, the bug reports, and a few other articles so we'll see.

Thanks.
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
rxnelson, thanks for the clarification and information. Sorry for assuming what you meant by your post.

I'm curious if you have Google Now, Google Currents, Llama or some type of "here I am" location weather widget running on both devices equally. In our testing we have found that with all the Location Services enabled (Settings > Location Services > Google's Location service (on), GPS satellites (on), Location & Google search (on) ) and these apps running in the background, as a device is moved from place to place, the likelihood of the soft-reboot goes up. Do you have somewhere that you go with both devices where the GPS signal is just unavailable? Same question for WiFi: is there anywhere you go where the signal is gone or popping in and out?

One thing that could help the N4 vs the N10 is cellular/wireless connectivity. The reason for this is that when we developers call the location APIs, we have the option of taking "best" location data, "first" response location data, or "any" location data. "Any" is usually cellular, and it is the least accurate but almost always returns something. The "best" data is GPS, and the "first" response is often WiFi location. Devices without cell radios may never return a location.

In our own apps, we try to wait for all of the location provider responses to come back within some timeout period, so we can get the best location data possible. But some apps may hang up if they are expecting a response quickly, or they don't expect to get a null or timeout. In those cases it isn't too much of a stretch to believe that the app will ask again and again for the location data until the Location Service provider fails, or it throws back some kind of error they aren't expecting. From the logs we've seen on our own devices, the Location Services fail completely, and that code is deep inside of Google's own libraries.

I certainly don't want you to force your Nexus 4 to fail, but this might give you some things to try if you want to see if you can make the soft-reboot happen there.
[Nexus 10 Q&A, Help & Troubleshooting] rxnelson:
I tried just about everything to stop the reboots on the N10 with no luck....maybe just slowed them down. The last time I formatted from recovery I said the hell with it and am running it "wide open" with everything on. The N4 I turn the GPS on and off. I left it on for a good portion of the time but I saw maps eating battery and I tried turning off GPS to lessen it. Other than that they are pretty much the same and virtually in the same room when reboots/lockups occur.

You did jog my memory on the N4 restarts. When I leave work (walking a good bit across campus) it seems like the wifi gets "confused" because we have multiple WAPs with the same name. It actually seems to kill just about all data (including cellular on top of a parking garage=clear sky) until I am totally out of range and when I get home the wifi keeps dropping until I reboot...so the N4 isn't perfect for me but doesn't lock up and reboot in my hands.

I am no code guy or developer but I too thought maybe somewhere behind the scenes there is some bad code regarding data connection and my N4 seems more stable because it is 99% connected and the N10 is not.

And to answer your other question, Google Now is running on both as well as currents. No llama. I can't think of anything else. No facebook, no HD widgets, no Google+. Nothing really that anyone else has blamed.
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
That's interesting information, thanks for that. I would think that if you disabled your cell radio you might experience issues more like your N10 does.

I also wonder if you don't use fewer apps overall on your Nexus 4. One secret that most developers won't tell customers is this: if you are running any free apps, and those apps show ads, then you are constantly having your location polled and sent back to the Internet for personalized advertising. These apps are asking for location data for as long as they are running in memory, even if you aren't using the app actively. This means that the more "free" ad supported apps you run, the more often the Location Services get polled. More polling means more chances for this soft-reboot to appear, and some pretty serious battery drain opportunities.

This bad behavior by the ad libraries was one of the main reasons we dropped them from our apps. The minuscule ad revenue made did nothing to offset customer complaints of poor battery life and random crashes. YMMV.
[Nexus 10 Q&A, Help & Troubleshooting] bmancell:
I was wondering if anyone knew of an update about this?

Is there a schedule to see a push update?
[Nexus 10 Q&A, Help & Troubleshooting] mstroud:
Google appears to have scheduled the fix for "a future release" and have merged the soft-reboot bugs on this issue from the Nexus 7 and Galaxy Nexus into a single issue. See the bottom of the bug for their response:

http://code.google.com/p/android/issues/detail?id=39912

http://code.google.com/p/android/issues/detail?id=40140

As to when this will be fixed... only Google knows now. At least we know that they know about it.
[Nexus 10 Q&A, Help & Troubleshooting] rxnelson:
Oh wow. It looks like that was fairly recent.
[Nexus 10 Q&A, Help & Troubleshooting] inwester:
Hi everyone - new here and new to Android. I got the 32 GB Nexus 10 from Walmart and have been playing with it for the last 1 week. I'm impressed by the customisation options and operating system in general. I'm not a big Apple fan, but for some reason I own most of their mainstream products. I wanted to try out Android and thought I will give the Google flagship device a try.

However I'm disappointed so far and I'm having some performance issues. The main problem is that the tablet crashes once a while when using multiple applications, especially the graphics intensive ones, like Zappo TV and another one which I used to stream to Apple TV. This has happened at least 5-10 times so far and is very annoying. The other issue is that playback on Youtube app is really choppy. This baffles me quite a bit since its a Google device, operating system and their own website. When I play Youtube using Dolphin browser or Boat browser the playback is perfect and it streams smoothly. Only on the Youtube app the video doesn't buffer properly and gets stuck all the time.

Other minor problems are listed here. I noticed is that the battery takes forever to recharge. This is even after plugging into a wall outlet and not from a USB port. Battery life also seems to be short. The display is nice and crisp, but the "shadows/ or black level" is not that great. I did a comparison playing same HD videos from Youtube and other devices had better black level. The auto brigthness function also seems to not work properly and is dim for most purposes. How do I change volume (on screen without using the buttons) when I'm watching a movie or listening to music? I've also experienced wifi connection being dropped a couple of times.

Note - I have not rooted nor do I have the HD widgets app. I have location services on and the Facebook app.

Any of you Nexus 10 owners having the same problems or do I just have a lemon? Should I return it and get a new one (but its out of stock pretty much everywhere, so I guess I will get a refund at least). Any experts here on how to over come these problems? I really like the way Android works and want to keep the tablet. Any help is appreciated!

Thank you!
[Nexus 10 Q&A, Help & Troubleshooting] MetaMs:
Freezing on App Updates

I'm not sure if this is the right spot for this, but I also have these problems on my N10. Sometimes the thing boots itself when I'm just reading. it also freezes nearly every time I get an app update available notification. It froze every time an app auto update occurred, so I turned off all auto updates. Now it freezes on the notifications. I have to restart the tablet every time it locks up.
[Nexus 10 Q&A, Help & Troubleshooting] teodor_ch:
I am a bit confused....

Did Google provide an update for missing December faster than this really annoying bug of freezing/rebooting?

Either they need to re-arrange priority bugs or they don't know how to fix it...

How can WE escalate the problem?

Any big news site that can publish our disatisfaction?
[Nexus 10 Q&A, Help & Troubleshooting] s1m4an:
So far I've tried all I can think of to avoid the random freezees/reboots with no luck. Right now I'm on stock 4.2.1 and I'm facing freezes/reboots almost hourly and I can't pinpoint the cause.

Tried locking the max cpu to 1500mhz, the tablet doesn't get as hot as it does on 1700MHz but I'm still getting reboots. I'm one step from dismantling it and trying to re-set the connectors, but after watching a teardown there doesn't seem to be lots to be done.

The worst part is that I had a friend bring the tablet over, after having lots of annoying issues ordering it, and now I have no way of returning it since I don't even live in the USA...
[Nexus 10 Q&A, Help & Troubleshooting] deltawye:
Yeah I want to love this tablet, but this freezing and reboot issue is driving me crazy.. I've been with android since the g1. And frankly I'm getting tired of second rate products, software wise. These issues should not be happening on a Google flagship device! I just want it to freaking work!! Especially when I drop this kind of money on a device. OK I'm done with my rant... I hope they fix this soon :-\
[Nexus 10 Q&A, Help & Troubleshooting] scottws:
Me too!

I received a 16 GB Nexus 10 for Christmas. I noticed the freezing issue within the first hour of using the tablet. The first two days I had it, the freezing happened four or five times each day. In searching around the Internet, I found that disabling location services helped some users but that didn't seem to do much for me. Others suggested turning off background synchronization for Chrome and Currents, but I was still having the issue at least twice a day. Then I tried a factory reset, but this didn't do anything for me. Ditching Chrome for Firefox seems to have made a pretty good impact and has reduced the problem to once a day or every other day.

My N10 came with 4.2 but I had the 4.2.1 update notification the first time I picked it up so the first thing I did after charging the tablet was do the update; therefore, I don't know how bad the problem was with 4.2 vs. 4.2.1.

This is unrelated to the freezing problem, but I also sometimes have issues with repeating messages that the Clock stopped working. This continues until I restart. Yesterday I also had an issue where I was trying to remove the Pandora widget from my home screen and the Launcher would stop working before I could get the widget to the remove button and then the whole Launcher would reload. After I rebooted, this problem went away and I was able to successfully remove the widget. Both times this occurred followed usage by my son on his user profile, so I think it is related to multiple user profiles.

Speaking of my multiple profiles, yesterday my son also had a problem using the app MinerGuide. It would just "close unexpectedly" every time he tried to launch it from his profile. I already had the app installed on the tablet before his user profile was even set up and the app works fine under my profile.

In addition to the Nexus 10, I have a Verizon Galaxy Nexus running the stock 4.1.1 ROM. I've been using it since it was on 4.0.2 and I couldn't be happier with that device except for the speed at which Verizon gets the updates out.

These problems are totally unacceptable for a flagship device. It's really as if Android has regressed. I've heard tons of complaints about problems with stock 4.2.x across all devices and I can vouch that my Nexus 10 has far more issues than my Galaxy Nexus does or even my HTC Droid Incredible before that.

My wife got me the Nexus 10 because she knows that I loathe the Apple cult of personality and am an Android fan. But this thing is just embarrassing. In its current state, I would never let one of my Apple fan friends play around with it.