yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Roxy:
I called them quite a lot... and none of them were able to tell if my order is on back order and what not.

I've talked to their supervisor, and they told me the same thing. They have no access to that information.
[Nexus 4 General] Roxy:
This email is from a CSR that is personally handling my order:

So yeah, they don't have access to that info.
[Nexus 4 General] Chochiwpg:
WTF, why would she just flat out lie and tell me my order is backordered if she can't even accurately verify that information?

Maybe it's easier for them just to tell people it could take "up to 3 weeks" and then when we get a tracking number a couple days later we are all happy because we think Google did a good job.

At least you got someone that seems nice and actually interested in your case and wants to help. The girl I spoke to couldn't care less.
[Nexus 4 General] Roxy:
Some of the CSR's are just... plain awful. That's all I can say.
[Nexus 4 General] Hero_Guy:
Have you tried calling again? I ordered at 11:36:29am PST and live in the Los Angeles are and have yet to receive anything other than my confirmation order. The last guy I spoke to said my order was in a chargeable status, his name was Paul and I think someone else here spoke to him, and the guy prior to him said I was backordered. Thing is, is I never got an email. I just sent an email to their support about 30 minutes ago and haven't heard back yet so I'll be calling later on today
[Nexus 4 General] Chochiwpg:
Maybe I will call again later in the day. I sent them an email about an hour prior to calling and they haven't responded to that email yet.
[Nexus 4 General] Hero_Guy:
Still ain't getting jack sh!t on my end. Just called and they basically just said to be patient and that they're having issues. Man....:(
[Nexus 4 General] NexUsandThem:
I have gone back and forth with customer service and no one seems to have an answer. Complimentary shipping? I would rather have them send me some complimentary tranquilizers as this has gotten me quite revved up. My last 2 emails to their support team have gone unanswered and my order still indicates it will ship by the 15th. :confused:
[Nexus 4 General] ChrystianV:
CSR and supervisors have no idea what is going on, I talked to a supervisor and he was so clueless.
[Nexus 4 General] qreffie:
the only change to my order is that the shipping status changed from pre-ordered to shipping Nov 15th. haven't had any communication from google since my confirmation email.

edit: i forgot, the credit card authorization fell off too
[Nexus 4 General] expertzero1:
Its a pre authorization charge. It goes away after 3 days. When it ships you will be charged...
[Nexus 4 General] Hero_Guy:
Any updates or has anyone gotten lucky?
[Nexus 4 General] Roxy:
Nope. I'm still in a limbo.
[Nexus 4 General] Chrisv006:
I've been following this for a while, Im going to throw some fuel on the fire as well...

Order processed at 11:34 EST, confirmation email recieved, very smooth order process...

Status is "preordered"; Pending charge is still there. When I called they had no information for me other than wait and call monday if I havent herd anything by then.

Nexus Limbo! I've been waiting to ditch this old Evo 4g for this phone and finally leave Sprint! Come on Nexus...
[Nexus 4 General] Hero_Guy:
I'm not even getting the "call back Monday" thing. I just keep getting "my order is in a chargeable state" or its still "pending/processing".
[Nexus 4 General] stewby:
I am in the same boat. Ordered a Nexus 4 (16GB) Tuesday at 8:34 A.M. PST, order process was smooth and completely quickly without error. My Play Store status is now 'Pre-ordered', Google Wallet status is Pending. No updates of any kind since I got the order confirmation email and 'Google Inc. received your order.'. No shipping confirmation or backorder notice.

I emailed customer service this morning and got the canned response "According to our records, your order should ship by the evening of November 15.". I later placed a call to support and the woman was very unhelpful and just stated "There has been a large demand for this device and your order will ship as soon as it can." She could not answer any questions about its status (backordered or not) or why others that ordered afterwards have already had theirs delivered to their homes this morning.

Looks like the earliest orders got screwed by some bug where perhaps the site showed the Add to Cart button, but the inventory system wasnt yet updated to reflect its stock. From reading several forums, I think any order after 8:36A went through and either was shipped or back ordered.

What really sucks is I already went to T-Mobile this morning and swapped my SIM from my Galaxy Nexus for a micro-sim for the Nexus 4. Now I will be out a phone for the weekend and who knows how long. W2G Google, you're awesome.
[Nexus 4 General] Dr. Bocephus:
I was ASSURED i would get tracking info today, and that they would also credit back my CC for the shipping charge.

Neither of this happened.

Not thrilled.

Will be calling again tomorrow, probably will not be a pleasant conversation, as i do not have a cell phone ATM due to all of this BS.

edit

also nothing on my wallet or play has updated at all since i ordered the damn thing so i have no idea if i willl get it next week or 3 weeks or 6 months from now.

Now i am going to have to go buy another cheap phone just so i can LIVE, and will also try and get them to credit me for this as well.

Not even remotely tickled with the entire thing at this point.
[Nexus 4 General] sn0warmy:
This "BS" is not the reason you are without a phone. You are without a phone because you chose to sell your previous one before this one was released. That is no ones fault but your own.
[Nexus 4 General] nomisr:
Any of you pre-order limbo people get your shipping confirmation yet? I haven't, i'm part of the 8:35PST pre-order limbo crowd.
[Nexus 4 General] Roxy:
My order was submitted at 8:35:15am PST and I have not gotten shipping confirmation. Going to see if I'll get one early in the morning tomorrow...

Oh well, at least there are things to do on the weekend that will keep me occupied.

F google.
[Nexus 4 General] Dr. Bocephus:
Thanks for your input sport, i appreciate it.
[Nexus 4 General] gogazago:
I won..

NAME	CATEGORY	PRICE	DATE	STATUS	OPTIONS

Nexus 4 (8GB)

DEVICES

$299.00

× 2

November 13, 2012

Pre-ordered

Info

Help Center

November 13, 2012 8:34:12 AM UTC-8

I won bro :) still Pre-ordered!!! fk
[Nexus 4 General] Roxy:
A lot of people who ordered early got ****ed over...
[Nexus 4 General] CrazyTomato76:
Time of order 8:34 I'm on backorder...BURN!!
[Nexus 4 General] sparky4017:
I don't think it will take 3 weeks I think they will start shipping next week they just got there ass overloaded and this was a quick fix in there eyes
[Nexus 4 General] Leadsuit:
Same, my order was at 8:35:59AM PST and I haven't heard anything. Sitting on Pre-ordered status. There's even a Nexus 7 in my order that says Pre-ordered as well. Maybe if I had waited one more second...!
[Nexus 4 General] BiDuSoft:
Still in limbo here, ordered at 8:36 AM PST. I just sent Google Support a "not-so-nice" email with some profanity but I am willing to bet that they won't care. I sent like 20 times to at least make sure that those incompetent idiots at least read the emails. I woke up early refreshing pages every min and this is what I got while a bunch of people who practically didn't care got the phones and ebaying them as we speak. What a pathetic joke !
[Nexus 4 General] Roxy:
N7 shouldn't be out of stock... So I wonder why they're taking forever to ship yours out...

Sent from my teapot. :3
[Nexus 4 General] Hero_Guy:
Spoke to a new rep named Dane. He was a pretty cool guy and told me my order was in a chargeable state. I played dumb and said I haven't received any email status about my order other than their conformation email and he walked me through my order. He said my account is chargeable and explained my order passed through all financial checks, which is the first I heard of, and has possibly shipped from UPS and that their end hasn't been updated. He said there's a slight chance that my order may be delayed but he said he doubts it. I acted as if I was unaware of the mess that was going on and was just getting a general inquiry of my order and he answered all of my questions and explained everything. I know they probably don't know more than me but it was still nice having everything broken down. Take it for what its worth buying hoping for a my Choice UPS notice early tomorrow morning or early Monday morning still.
[Nexus 4 General] hamdroid94:
you're the reason some people didnt receive their nexus. WHy the hell do you need 3 nexus 4's?
[Nexus 4 General] neer2005:
Obviously he needs 2 of them to sell on ebay
[Nexus 4 General] hamdroid94:
Thats such bull****. lol That guy is trash.
[Nexus 4 General] hamdroid94:
This is my order, got a back-order email.
[Nexus 4 General] DowntownJeffBrown:
Totally agree with you its BS how all these people can order 3,4 or more phones on a launch date and be sad that that got backordered. On a side note its hilarious that most of those people who bought more than 2 where gonna try to profit off them on eBay or whatever. Now what they have to deal with taking someone's money and now telling them it may be 3 weeks before I get it. THEN I'll send it to ya. Lmfao
[Nexus 4 General] oahceasgnikgneas:
Just an update, in case anyone cared, I checked my bank account and it seems the pending charge hasn't gone away like it has for some people, but has changed its date (yesterday it was November 16, 2012 and the pending charge reflected that date with 11/16/2012, today it's November 17, 2012 but the date on the pending charge is now 11/19/2012). It might be a sign that my order is shipping on Monday the 19th (more likely it means nothing) but I thought I'd post this here to see if anyone else is having a similar experience?

F.Y.I. I'm still in complete limbo. Ordered at 8:35 PM PST and received confirmation e-mail but nothing since then.
[Nexus 4 General] sparky4017:
I still don't think there out of phones I think they could not process them fast enough and were getting to much heat from us a B/O was a bandaid

To buy them some time but there still F***ers for doing that to us

---------- Post added at 07:59 AM ---------- Previous post was at 07:53 AM ----------

If they need some help filling orders I think there are 180000 twinkie workers looking for a job SAVE THE TWINKIE
[Nexus 4 General] Hero_Guy:
Your pending charges will always have the current date. Mine are like that too
[Nexus 4 General] Chrisv006:
Mine are still pending dated 11/13.

No changes, still pre-ordered, still using my old EVO 4g, but now my Nexus 7 decided to break on me too.
[Nexus 4 General] sparky4017:
I just went and ck mine it's still dated for the 13th no changes went to PayPal and it says transaction complete on the 13th and I got the B/O notice

Nothing has been updated on Google's end Oh I forgot it is only 6am there must still be in bed F***ers:D
[Nexus 4 General] oahceasgnikgneas:
Well that's what I figured, but this is a future date. That's the odd part.
[Nexus 4 General] Hero_Guy:
Whoa all my pending charges got bumped to the 19th as well. Its probably because the business week is over

---------- Post added at 03:24 PM ---------- Previous post was at 03:23 PM ----------

Wow I'm sorry man :(

I have wells Fargo and just rechecked and my charges got bumped up the the 19th

---------- Post added at 03:46 PM ---------- Previous post was at 03:24 PM ----------

Well my phone moved to the near bottom of my Orders page....

Only updated a couple apps yet everything else was added on top
[Nexus 4 General] Shaolin Style:
still no email, but now in the play store it's changed from "pre-ordered" to "Shipping estimate: November 15, 2012." wallet still has it listed as pending.
[Nexus 4 General] CrazyTomato76:
Same for me. Maybe good news?
[Nexus 4 General] Shaolin Style:
hopefully! man, yesterday i stayed out after i got off work, and when i came home, I saw a brown box sitting in front my door. my eyes got all big like "WHOA! maybe UPS forgot to update their shipping info and they delivered it without notifying me!" i run up and grab the box so fast, flip it over and look at the label... it was addressed to my sister. goddamnit.

so yeah. hopefully we get some good news soon.
[Nexus 4 General] jwuerz:
I figured I'd update everyone....

Including Foxy...

I'm in limbo as well. Order date moved from 13th to 17th. Rep says it is because those orders were lost and now found. Those orders which haven't received back order emails and were ordered in the first 15 minutes of the sale are going to be processed this weekend for shipment Monday.

All should have the phone Wednesday or Friday because of holiday.

Happy waiting!
[Nexus 4 General] Chrisv006:
I've been changed from 'Pre-Ordered' to 'Shipping Estimate 11/15'

Well thats a bold faced lie.
[Nexus 4 General] Hero_Guy:
Got two Christmas presents before Google was even able to ship my phone. Good going Google. :):p;)

Off to play medal of honor!
[Nexus 4 General] CrazyTomato76:
What time did they start taking orders?
[Nexus 4 General] Dr. Bocephus:
order date has not changed but my status changed to

Shipping estimate: November 15, 2012

my order time was Order Date: November 13, 2012 9:01:12 AM UTC-8
[Nexus 4 General] Leadsuit:
wat, order date changed and apparently time will have to reverse in order for it to ship
[Nexus 4 General] CrazyTomato76:
Same for me
[Nexus 4 General] jwuerz:
8:30am PST.

My order occurred at 8:36am.
[Nexus 4 General] thefallen924:
Same thing for me. my order went through at 8:36pst. Sent an email on weds night and called regarding the preorder status, no information. called on thursday and friday twice, and still got no information as to the status. sent another email yesterday, to which i havent gotten a response either. i really dont want to feel like im overreacting, but this whole experience has been a complete turnoff. If the phone is on back order, then fine, just tell it is. I'm sick of getting the runaround, especially when they had the funds on hold for 3 days. The combination of this and the screen issues people keep posting about have actually made me start considering the lumia 920, after 2 years with Android :(
[Nexus 4 General] cobyman7035:
those of you's who got 'preordered' BS, you ordered too early lol thats why! 11:30am-11:40am est

most of the BO emails have 11:50am-12pm EST time frames

just my 2c

basically they didn't have a good onhand real time stock counter and got too many hundreds of thousands if not millions of hits in a very short time frame, just be thankful you got yours shipped out!!!
[Nexus 4 General] neer2005:
I ordered mine around 12:34EST which is like a hour after it went live, and it managed to ship. Strange that people who ordered within 5min are still in limbo.
[Nexus 4 General] evohog:
Mine is 907 pst, preorder and thats it. Didnt send me my confirmation email untill 530 pm.
[Nexus 4 General] neer2005:
When I was in limbo my order said "complete"
[Nexus 4 General] culaterout:
Well dropped payment for card and is now in limbo. Will wait till Decemember 15 if not in will cancel order and move on :(
[Nexus 4 General] DowntownJeffBrown:
Yea mine was ordered at 9:08 PST and I'm preordered no backorder email and I got my confirmation email like 20 min after I ordered. Oh its a 8gb and I live just outside the border of Chicago in Indiana. I'm just hoping tomorrow will be a happy day for all of us that ordered early.
[Nexus 4 General] Hero_Guy:
Any updates from anyone?
[Nexus 4 General] Richieboy67:
I was wondering also if Foxy girl got her phone and if other orders that said pre order were set..

sent via xda premium with nexus 7
[Nexus 4 General] DowntownJeffBrown:
Nope still pre ordered but CSR keeps telling me they have no control till it says shipping.

Sent from my Gs2 Skyrocket iPhone Killer!!!
[Nexus 4 General] Dr. Bocephus:
here is mu update, although i have no idea what it means.

charges dropped off my CC, but the following has changed. .

play---- changed from order date of the 13th to...........November 19, 2012..... Shipping estimate: November 15, 2012

Wallet still says pending.

Contacted play support again, and the guy confirmed that i was not on back-order.

So in summary i still have no idearzzzzzz.

:eek::cyclops::p
[Nexus 4 General] Chrisv006:
Order date 11/17, est. shipping date 11/15, Pending status, and charges are off my card now.

Sprint has the S3 for $50 on black Friday....I may just say f* it and get that and keep my SERO plan. Always wanted a GSM/google phone but I'm pretty soured on the experience right now.
[Nexus 4 General] Dr. Bocephus:
The CSR i talked to said that the charges would go back on once it shipped, and he said that would be today.

Take that with a grain of salt as i was assured shipping multiple dates before this one and have not seen that happen.
[Nexus 4 General] Leadsuit:
My order date was also changed again to the 19th now... shipping estimate is still last wednesday... ugh
[Nexus 4 General] tutech:
Same here. Order date has been adjusted to today, the 19th and the shipping estimate still claims to be the 15th.
[Nexus 4 General] SefEXE:
Went from order date of 13, to 17, to the 19th now. Shipping date the same as before, the 15th.

The details of the order still have all the original info, so that's good.

This is a terrible rollercoaster that we're all on. :(
[Nexus 4 General] CrazyTomato76:
Just got my tracking number
[Nexus 4 General] oahceasgnikgneas:
Me too. Received Google Play shipping e-mail at 5:38 pm PST. Order status moved from Pending to Completed in Google Wallet (I saw this before I received the shipping e-mail). Bank still has a pending authorization charge for full order amount.

FYI:

I was Nexus Limbo Level 2. Ordered at 8:35 am PST from California and received confirmation e-mail but no back-ordered e-mail. Did not contact Customer Service at all.

Status on the Google Play Store account page was not updated until today (some people had their DATE/STATUS modified over the weekend, on the 17th I believe, mine was not changed until this morning). This morning my pre-ordered STATUS changed to a shipping estimate of November 15, 2012, and the DATE was modified to November 19th. Now I also have a separate section above that (same order) which has a DATE of November 20, 2012 and STATUS of shipped.

Best of luck, fellow "pre-ordered" limbo-ers.
[Nexus 4 General] stewby:
I just got my tracking number as well. Both Play Store and Wallet show Shipped, tracking number does not show any info yet. My bank is not showing the charge at the moment, but Wallet says I was charged $392.65 which includes $13.99 shipping. Customer support said I would not be charged shipping.

On Sunday, Play Store updated the order date (Nov. 19) and status (Shipping est: Nov 15). Wallet had not updated. I think this is a good sign though that those of us in pre-ordered will get getting them soon.
[Nexus 4 General] Roxy:
13th: Originally showed as November 13th, Pre-Ordered.

17th: Changed to November 17th, Shipping est November 15th. No BO email.

Earlier today: Changed to November 19th, Shipping est November 15th. No BO email.

Now: Changed to November 20th, Shipped!
[Nexus 4 General] USSENTERNCC1701E:
Woot! :D
[Nexus 4 General] CrazyTomato76:
My CC charge is gone, but if I do get charged shipping I will be making a call.
[Nexus 4 General] expertzero1:
Preordered to delivery estimate Nov 15.

Shipping email please
[Nexus 4 General] Leadsuit:
Still waiting for mine to be shipped :( Really hope it's still possible to get it on Wednesday
[Nexus 4 General] Leadsuit:
Alright, finally got my email... order is shipped!
[Nexus 4 General] Roxy:
Grats!
[Nexus 4 General] stewby:
Check out this lucky bastard. http://phandroid.com/2012/11/19/google-offers-free-nexus-4-to-one-lucky-customer-stuck-in-limbo/

My tracking number finally shows info and I can confirm that they are shipping Next Day Air. Should be in by 10:30a. I'm glad they have partially owned up to their errors, but seriously, not cool to treat customers like this. My first email got a canned response back saying it would ship the 15th, on the 16th! My reply to that email was never answered. My first call, they assured me it would arrive that day, so I replaced my SIM card and have had no working phone since Friday. My follow up call was disconnected when transferring me. Then they even had the balls to send me a support experience survey. They kept us in the dark for 6 days, while we watched thousands in line behind us get theirs.

I'm not saying they need to give everyone their orders free, but I expected an apology along with a free charging station or play store credit with our free shipping. Oh well, at least I'll have a working phone tomorrow, I'm just staying far away from the Play Store and their support after being through hell for my last 3 device purchases from them this year.
[Nexus 4 General] strobex:
Does the ordered/purchase date changing in play store history indicate that something might soon happen? Mine changed to 11/19. I was one of the first to order, and still waiting on an update to backorder email I received
[Nexus 4 General] Mikk36:
Limbo 2 or 3? (Did you receive the backorder mail or not?)

If you received, then there's no rush, they are currently pushing out phones to the ones that haven't received the backorder mail.

Limbo level 3 ftw :victory:

Have 2 phones in one order for myself and my friend (overseas through a buddy in England) in backorder.
[Nexus 4 General] Chrisv006:
Shipped!

They bumped us up to "Next Day Air". Im hoping for a free bumper! :cool:
[Nexus 4 General] ctowne:
Man I'm jealous :banghead:

Backordered baby!
[Nexus 4 General] CrazyTomato76:
Phone just got here..
[Nexus 4 General] Roxy:
UPS delayed my shipment to tomorrow instead. =_=
[Nexus 4 General] Chochiwpg:
Look on the bright side. At least your order is shipped
[Nexus 4 General] Chrisv006:
Just got mine...

Man what an upgrade from the EVO 4g this is...Cant wait until I have free time to port my number and mess with it...something tells me I may miss SERO at some point...
[Nexus 4 General] oahceasgnikgneas:
I'm in the same situation. Oh well, it's just one more day. The biggest source of frustation for me was not knowing what was going on with my order, at least now I know I'll have one soon.
[Nexus 4 General] mtakako:
Anyone have the "pre-ordered" status in canada got a tracking number? Limbo 2 here.
[Nexus 4 General] Hero_Guy:
Mine is out for delivery :D
[Nexus 4 General] CrazyTomato76:
You guys are going to love it!
[Nexus 4 General] diablonyc2:
Wish I had at least a clue on where my order is. Zero feedback from Google. No tracking....nothing, nada, zilch!

Hope you all enjoy your phones! If you are bored with them, send it to me! :)
[Nexus 4 General] burgershot:
Im in the same boat as you, limbo2 (08:34:43AM PST)
[Nexus 4 General] Roxy:
I really hope that's the case... but I'll give it some doubt since I don't want to be completely disappointed in the end. :(

Thank you for the thought though.
[Nexus 4 General] Sandman2749:
One of my orders said "Pre-Ordered" as well but then changed shortly after to the normal status.

Might not be the dead end you fear. I hope it works out for you ner vod!
[Nexus 4 General] code65536:
You'd think that with those tens of thousands of programmers, Google could've programmed a better ordering system. One that sorts orders by time. That grants stock from cancelled orders to those who are pre-ordered. Etc. Not to mention what they could've done by allocating a bit more server capacity.
[Nexus 4 General] rabbit140:
At first, calm down.

Ready? Good, then start.

You can't have remembered me as one of those who ordered at first, because I haven't ordered this phone yet.

Next; I totally agree with you that at this point Google totally sucks. Having only one server ready for such traffic wasn't a good decision, was it?

And it's not fine that Foxy Roxy got decieved in such an awful way.

I must tell you that you did a pretty bad job at interpreting my post...

Cheers
[Nexus 4 General] Roxy:
Yeah, I got the same response, too. It's automated though... so... it might not be true.