yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] venturizhou:
Well on the order that says its shipping the 15th and also says pre-ordered I only ordered one Nexus 4 8GB so I have no idea why it appeared twice and also saying different things for the status.
[Nexus 4 General] karendar:
You guys are driving yourselves insane over a phone order, you know this, right? Just let it ride... At least you guys are in the system already, unlike alot of us which were left behind because of a poorly coordinated launch event. Be glad of what you already have, it's further along than some. :p
[Nexus 4 General] hev88:
ya thats how i usually feel to but she seemed to know her stuff and i also recieved an email afterwards confirming my order is ready 1-2 day processing 3-5 day shipping blah blah blah. still the same status at play store but at least now i can raise hell and throw names around if it comes down to that
[Nexus 4 General] ctowne:
No problem. Good luck, hopefully you get it worked out.
[Nexus 4 General] spencer88:
Here's what mine looks like.
[Nexus 4 General] Roxy:
Well... Your order is fine.

Sent from my teapot. :3
[Nexus 4 General] SMRPOWER:
I purchased two 16gb phones at 8:36

Still in preorder status at play store and pending in wallet, so, thats mean im screwed?????

:mad:
[Nexus 4 General] code65536:
Have you ever been in a competition where you lost but came in second place? I dunno about you, but I hate those. I'd much rather lose and come out waaaaay behind. It doesn't make that much sense if you look at it rationally--2nd place is much better dead last--but the former is just a harder pill to swallow sometimes because there's this tragic I-was-sooooo-close element.

So personally, I'd much rather have come into the party in the afternoon, find that it was all sold out, and not be in the system at all, than to be teased with a "you got it!", only to have it be ripped away.
[Nexus 4 General] Vivix729:
Mine just says "Complete." No pre-order, no shipping estimate.
[Nexus 4 General] Mikk36:
Noone besides Google's employees know that. Might also be that even they don't know.
[Nexus 4 General] Roxy:
Well, you have the same status as me... So yeah, you may be screwed.

Sent from my teapot. :3
[Nexus 4 General] Mikk36:
Sad thing is that the buddy, through who a friend of mine and I (to overcome the limitation of launch countries) ordered 2 phones got the exact status.
[Nexus 4 General] venturizhou:
Let's not jump to conclusions until orders start shipping out for people. There have been numerous posts about people relaying information for customer service and often times they receive conflicting information. I think we can all agree that Play Store has been a sub optimal experience and there is still a lot of confusion.
[Nexus 4 General] Roxy:
Yeah... I'm going to see if my order will be shipped out in time. Hopefully it does - but if not... then well, sucks for me. ( and others who are in the same boat. ) =(
[Nexus 4 General] anirudh412:
What a cluster**** this release was! Nice job Google! You would think they learnt from the N7 fiasco. Why not tweet on Matias Duarte's page and ask him just what the **** is going on with the orders! Really, a company that handles SO MUCH traffic every single day, Google should be the last one to experience an overload. Something's not right. Maybe they had production issues?
[Nexus 4 General] Roxy:
I don't understand why they would be selling something that is not in stock though, since there was no pre-order for this phone.
[Nexus 4 General] karendar:
They had plenty stock. They just thought they were still at the Nexus One launch stage.
[Nexus 4 General] saint327:
I got lucky with the auto refresh and got my order in around 2:12PM EST. My bank has been hit for the full amount. According to Google, you are charged when the phone ships right?

To those of you who show pre-ordered, complete, or Nov 15 status...has your bank/card been hit for the charge?
[Nexus 4 General] spencer88:
I believe when I ordered my Nexus 7 back when that came out, my order showed as complete. It shipped out normally. I wouldn't worry about the status showing complete.
[Nexus 4 General] manlisten:
Same. And Google Checkout shows as "Pending" even though my account has been charged.
[Nexus 4 General] Roxy:
My account has been hit with $390.04... but it's just an authorization charge though. It means that it will go away after a few days unless it ships ( then they will charge you permanently. )
[Nexus 4 General] hev88:
thats what im saying... if the preorder status is pretty much a waiting list, then what is the point of not continuing to take more orders. the play store is sold out so everyone that has an order placed should be getting one otherwise you would still be able to add it to your cart and preorder it... that is if there is any logic behind this mess
[Nexus 4 General] :
It actually makes pretty good sense IMO, because in the play store, it seems adding an item to your cart does not give you exclusivity to that item, not even for a small amount of time. I think it is only at the time that your order is being placed that google actually sets a device aside for you. Now if it so happens that your order went through but google's stock shows as empty at that particular instant, you are probably just issued a pre-order ticket (or electronic IOweU, if you will).
[Nexus 4 General] DowntownJeffBrown:
Yes I was charged the full amount about 30 seconds after I ordered. I have chase bank and it says pending in my bank account on the Google nexus 4 purchase. But the full amount was taken out right away my balance reflects that. I'm wondering if the per ordered status has something to do with chase having my payment as pending. Any other chase people in this boat. I called Google yesterday and today and both days was told my purchase was fine and it would be shipped in about 2 days. So I dunno I just keep telling myself its just a phone but u keep checking constantly.
[Nexus 4 General] :
I actually managed to get an order in at 8:12, and made another as there was no clarification that the first had gone through. The latter, made at 8:21, was fine. The one at 8:12 was "pre-ordered". So one of the very first orders they receive, and it's of the lowest priority? Ridiculous.

Find it slightly disgusting how Google have the nerve to charge £10 for delivery yet not dispatch them today at the absolute latest.
[Nexus 4 General] spencer88:
No idea, that's the whole reason for preorders, is to prevent crap like this from happening.
[Nexus 4 General] :
They clearly didn't want to have pre-orders for this item, but it is likely that the case I mentioned was an unintended artifact of a previous pre-order system they had in place for the N7.
[Nexus 4 General] bozzykid:
No. Pending means it was just an authorization in this case. The authorization will usually last about 7 days or until you are finally charged. You will not be charged until they are close to shipping it.
[Nexus 4 General] Roxy:
Well... you see, the pending charge is screwing me over too.

I don't have the money to order a 2nd one even if I had the chance. Google took out $390.04 from my account and if I were to spend the same amount, my account will be negative.

So yeah, I've had people pm me and asked if I wanted to buy their extra phone... but I can't until they remove that pending charge.
[Nexus 4 General] efrant:
Thread cleaned. Enough with the flaming please. You have been warned. Thanks for your cooperation.
[Nexus 4 General] Vivix729:
Yep, exact same thing. Ordered mere second after it went on sale.
[Nexus 4 General] :
I understand a bunch of you are really frustrated right now but arguing with each other is not going to help.

So stay on topic and don't make it personal
[Nexus 4 General] Ruzzah:
Think positive, maybe the servers ****ed up and it still sends you the phone and leaves your status as pre-ordering and sends you the phone twice. Then you can give the second one to me, as I'm unfortunate and can't afford it :(

I wish you good luck
[Nexus 4 General] hev88:
well. my status finally changed to shipping estimate November 15... howver it also shows i got two bumper cases, so i am guessing they are just all kinds of screed up over there.
[Nexus 4 General] Roxy:
What? you're lucky. Mine is still showing up as pre-ordered...
[Nexus 4 General] Jordanooo:
I wouldnt worry too much. When i ordered my n7, the 'your item has been dispatched' email came the day my n7 arrived, and they didnt actually charge my bank until a day after i recieved it. (they still had the reserved amount, just hadnt actually taken it out)

So im guessing things can go a bit wierd
[Nexus 4 General] wsatia:
I just got my status changed from Pre-Ordered to shipping on 15th November!
[Nexus 4 General] Roxy:
What time did you order?

You people are making me jelly. :'(
[Nexus 4 General] jmejiaa:
Mine is still pending.
[Nexus 4 General] Roxy:
Um - not that one. Check here: https://play.google.com/store/account
[Nexus 4 General] jmejiaa:
Oh ok.. I've never seen that part of the store actually, I was confused as to where your screenshots were from...

Mine shows Shipping estimate: November 15, 2012
[Nexus 4 General] hev88:
called them, refreshed the order confirmation page ive had up since yesterday, then i opened accounts page in a new tab and boom. im sure it was just coincidence.

hang in there though im sure you will get yours with the rest of us :fingers-crossed:
[Nexus 4 General] Roxy:
Your order is fine then.

T_T Hopefully...
[Nexus 4 General] marcomixtle:
Here is my info in case it helps anyone. I ordered from Burbank, CA.

Order Date: November 13, 2012 8:56:07 AM UTC-8

I received the "There was an error processing your transaction", however I had an order number. There was no record of my order in Google Wallet or my Play Account, nor did I receive an order confirmation for several hours.

I eventually got an email confirmation and I now see my order in both Google Play and Google Wallet. Here is what it shows:

Shipping estimate: November 15, 2012

My credit card shows no activity, when I emailed Google about the purchase I got a reply stating the following:

According to our records, your order should ship by the evening of November 15.

Will update with any news.
[Nexus 4 General] nyijedi:
I ordered an N4 and Nexus 10 in separate orders thanks to the wonkiness of the Play Store. The N4 was ordered first at 11:34 am, which I believe was almost immediately after it went on sale here in the U.S. The N10 was ordered about 10 minutes later. The N10 has been listed as "Shipping on 11/15" since early on, but the N4 has been stuck at "Pre-Ordered" from the beginning. Further:

I got confirmation emails for each order shortly after ordering, and each email says shipping in 3-5 days.

I also emailed customer service and got that same canned response of "will ship in 2 business days."

I also called customer service and the guy was pretty much clueless - just said there were "no problems" with my order.

Also, the pre-authorization charge showed up quickly for my credit card.

What does all of this mean? Who the hell knows ;)
[Nexus 4 General] akkiman:
Status changed

I made my purchase at 08:56 a.m. PST.

Initially, my cc was charged but I didn't receive any email and my wallet did not show up anything.

At 09:40 a.m., my wallet showed a pending status for a purchase of the N4.

At 09:57 a.m., I received an email with my order receipt.

Around the same time I saw the status as "Pre-ordered" in my google play purchases.

After around 6 hours, this status changed to "Shipping estimate: November 15, 2012", but wallet still shows pending (i'm assuming it will be showing the same till the N4 is shipped)

I'm guessing this is a good thing.

I have my fingers crossed :)
[Nexus 4 General] ultma75:
Didnt pay too much attention until now thanks
[Nexus 4 General] Hero_Guy:
Ordered at 8:36 am PST from the Los Angeles area and checked out with a 16gb Nexus 4 in about 20 seconds with no errors or hiccups. I already logged into google wallet on a separate tab. Received my confirmation email 15 minutes later but I am still stuck on the Pre-Order status. Called them up around ~2:30pm and got through without any need to wait and got the same canned response. It's 10:22am here in Cali and I still have the same status. Should I call again? Also I still have the pre-auth charge
[Nexus 4 General] Roxy:
Yeah you should call and ask. I'm bugging them with the same Q from time to time. lol.
[Nexus 4 General] oahceasgnikgneas:
Given my order status says that it's both pre-ordered and estimated shipping of November 15, 2012, I'm not sure I put too much faith into what it says.

If you look at the attachment, it's the same order (one 16 GB Nexus 4) and if I click on the "Info" links, it takes me to the same Google wallet page. (F.Y.I. I ordered at 8:35 AM PST using a debit card, which currently has an authorization hold for the total cost).

If my order doesn't ship tomorrow or at least by early next week, then I guess we'll know.
[Nexus 4 General] P00t:
I dont believe this
[Nexus 4 General] Roxy:
Well I wish it wasn't true either but if that is what the supervisor / manager said... * shrug *
[Nexus 4 General] qreffie:
I'm in the same boat. I ordered at 8:36 PST from Seattle area and have preordered status. I'm not gonna worry about it until orders actually start shipping.

I went through a simular thing last year ordering my GNex from handtec where there was an entire comedy of shipping errors. I recieved my phone about a week and a half after people who ordered from alternative sites.

Right now, it's best to just not get bent out of shape about it and wait it out. Tomorrow when everything starts shipping we can get bent out of shape if our phones are still in the preordered status.
[Nexus 4 General] Mikk36:
To be honest, I have some authorization entries more than a month old on my VISA card. I've received the bought items long time ago already, but the money is still just authorized and not finalised.
[Nexus 4 General] idigg:
The servers were so screwed up, I actually ordered 2 8GB by mistake. I kept getting errors and kept trying, and 2 orders went through, crazy. Both phones are shipping the 15th, I already put the other 8GB on eBay as I'll make a $100+ profit LOL

Oh... I got an email from Google early this morning asking if I wanted both phones. Look at Google's response LOL Here is the convo.. I just told Google I meant to buy 2 ..

Justin jdoe@gmail.com

7:51 AM (28 minutes ago)

to googleplay-sup.

Both orders are valid, one for me and one for my wife! Please ship!!! Thanks google, I love you guys, seriously. Also, bring fiber to the Milwaukee

googleplay-support@google.com

8:09 AM (10 minutes ago)

to me, googleplay-sup.

Hello Justin,

Thank you for contacting us and confirming your order. We love you as well!
[Nexus 4 General] Roxy:
I just called google play support ( desperation! derp. ) and talked to three different rep. ( two rep and one supervisor )

They're telling me that my order did went through w/o any problem and there's no issues such as backorder and what not.

They have no idea why it's showing up as pre-order, but they assured me that they were not taking pre-orders for the nexus 4.

So yeah... with all these mixed answer, I guess it'd be best to wait until later tonight / tomorrow when the order(s) start shipping out.
[Nexus 4 General] marcomixtle:
I think you'll be fine Roxy. You'll most likely get it around the same time we all do which will be in a few days. In the meantime, backup your old apps with titanium and work on getting your mini sim card from your cell provider so that you're ready when your Nexus 4 falls in your lap.
[Nexus 4 General] teknhard:
I seem to recall with the nexus 7 launch that the people that bought the N7 with the case ended up going in a different queue (or pre-order). This could be similar as a lot of the people with pre-order status have also purchased the bumper? I might be totally wrong on this though.
[Nexus 4 General] Roxy:
Already done both! ( backup & microsim ) ^_^

I only ordered 16gb Nexus 4 and nothing else.
[Nexus 4 General] Hero_Guy:
I only ordered a 16GB phone. No bumper
[Nexus 4 General] marcomixtle:
Having ordered every Google phone (G1 included) minus the Galaxy Nexus on day one, I will miss the days when Google devices were invisible. Ordering a Nexus One and getting it the very next day was beautiful, also being the only person I ever knew who owned one was the norm. This whole "sold out in minutes" business will take some getting used to.

Let's hope Google learns that their Nexus devices are incredibly popular and hopefully will scale accordingly for future launches.
[Nexus 4 General] P00t:
Thats great news!

If we dont receive our shipping info tomorrow, imma flip a table
[Nexus 4 General] DaX05:
Foxy Roxy, let's have a drink!! Lol..

I was one of the first ones to order it at around 11:25am EST and went thru the ordering process without any glitches. My order still says PRE-ORDERED so I'm hoping it changes status rather quickly. :cowboy:
[Nexus 4 General] Roxy:
Lol same. XD

I would too! (╯°□°）╯︵ ┻━┻

I hope my status will change too - and if not, I hope it'll be shipped around the same time as other people.
[Nexus 4 General] DroidDavi:
Mine also says pretty ordered. I bought at 8:34. I write for androidspin.com and have a YouTube so I need this phone asap. I already can't compete with people who get review units. I understand things happen. But a simple pretty order or counting of the notify me emails could have helped with this a lot more. I hate the apple comparison bit they make it easy to pre order and easy to get in line for the next batch
[Nexus 4 General] spencer88:
OK

10chars
[Nexus 4 General] rockr4Christ:
It was definitely a server error. I ordered one phone, ended up with two orders because of Wallet issues. The second (additional) order was for two phones (apparently). One is marked Shipping Nov 15, the other is preorder status. If I end up with 3 devices, guess I will be sending them back. I called google, and they said there were only two on my account, the two that are shipping. Odd huh?

-Trev
[Nexus 4 General] ET3RNA4:
Wow guys that's some very unlucky luck :(, Hopefully the next batch arrives soon so you guys can get it asap...Mine say's shipping on the 15th aswell.
[Nexus 4 General] Roxy:
I just received an email from one of the rep I talked to.

Hopefully this is true!
[Nexus 4 General] DowntownJeffBrown:
Yes that is good news indeed. I hope:confused:
[Nexus 4 General] DroidDavi:
I emailed last night about the pre order status. Once I hear back I will post it up
[Nexus 4 General] Roxy:
I emailed them too ( last night ) but... it seems that they're pretty slow at replying.
[Nexus 4 General] spencer88:
If you think that's slow when I was trying to return my defective Nexus 7 the first time around I would go DAYS without hearing anything from them.
[Nexus 4 General] Leadsuit:
I ordered a Nexus 7 32GB along with a Nexus 4 16GB yesterday at 8:35AM as well, and both of my items show as pre-ordered. I'm going to assume it's a bug, since Nexus 7 32GB's have been for sale for a while now. Kind of upset mine isn't showing a shipping date yet though.
[Nexus 4 General] Roxy:
Yeah, that is quite weird. N7 section is showing me as in stock, so that doesn't make sense.
[Nexus 4 General] nyijedi:
FWIW, I still have the "Pre-Ordered" status, but just got this response from Google's email support:

Please note that your order number XXXXXX did go through and has been sent to the shipper. The pending charges on your account will change shortly. Please continue to look at your Google Wallet account to check on the update.

Thank you

Vince

The Google Play Support Team
[Nexus 4 General] Raikyure:
My first order got cancelled but some items from it still show as pre-ordered (and the others say cancelled). Is this Google shipping me free bumper cases? :D
[Nexus 4 General] kcbboy:
I honestly don't like how Google handled the purchasing of this device. I bought two. One 8 gig and than was lucky to get a 16. Called them to cancel the 8 gig. They said it was cancelled but it's still not showing up that way and the next rep I talked to said it can't be cancelled and they'll have to intercept the package. I feel like these reps don't know anything. Watch me have two nexus 4s art my door when I only wanted one.
[Nexus 4 General] DroidDavi:
Time to play some halo 4 and get my mind off googles f up
[Nexus 4 General] wsatia:
I ordered at about 11:36am (EST), got really lucky managed to get in on my phone with ****ty wifi on my first try, didn't even realise the difficulties everyone was facing till I got to my computer!

All the best for your order, I'm sure it'll get to you soon(:
[Nexus 4 General] Ruzzah:
If Google charges once and sends two, feel free to send me one, I'm not usually begging however it would be a nice phone for me to develop on, sadly I can't afford it too :( ha, I'll pay for shipping
[Nexus 4 General] Alicklee:
all 5000 of mine say the 15th :) just kidding I got 3 of them. I luck out started my order when it went live but the site crash about 5 times on me and I had to refresh a few times before it showed up right in my cart!
[Nexus 4 General] Roxy:
Hopefully ~ cause you ordered one minute after me. lol.
[Nexus 4 General] N4rbs:
Anybody have a clue what "Completed" means? I'm not sure if it already shipped or if it is the same as the preorder status.
[Nexus 4 General] Roxy:
I am now exchanging email(s) with a very helpful rep, so I will write an update if there's anything important that should be mentioned.
[Nexus 4 General] DroidDavi:
Foxy when you emailed them did you use the help center option? I've yet to hear anything
[Nexus 4 General] Roxy:
No. I called google play support number and happened to get a rep that was very nice and helpful ( + knowledgeable! ). He then sent me a follow up email and that is how I keep in touch with him.
[Nexus 4 General] Exe557:
My status was "delivery in 3-5 days" right after the order on 13th. It changed to pre-ordered later and kept this status for almost all day.

3 hours ago it changed to "shipped" and I received tracking information :)
[Nexus 4 General] mrjeffery:
Keep us updated!
[Nexus 4 General] DowntownJeffBrown:
Where are you located? UK,Aus,USA
[Nexus 4 General] abhipati:
When did you order
[Nexus 4 General] Roxy:
He lives in Germany, so it doesn't apply to us Americans.
[Nexus 4 General] DowntownJeffBrown:
Grrr well at least his said pre-ordered then went to shipped. That's good news
[Nexus 4 General] Exe557:
Yes, Germany but I received the same crappy information from the hotline + auto reply on shippment questions.

Maybe you get the same result by the end of the day.

Order date : 13.11.2012 00:19:23 PST
[Nexus 4 General] DowntownJeffBrown:
Well thank us for posting I've been waiting to here just one person say they had pre-ordered then got a shipped.
[Nexus 4 General] locsplitter:
I ordered a little before you and have not had this issue. Just throwing that out there. Wish you didn't have to go through that drama.
[Nexus 4 General] mrjeffery:
My Pre-Ordered Nexus 4 has now shipped! Just got the email.
[Nexus 4 General] DroidDavi:
You in the States ?
[Nexus 4 General] mrjeffery:
UK, but I think it proves nobody needs to worry about the pre-ordered status showing on their play account.
[Nexus 4 General] locsplitter:
Damn!
[Nexus 4 General] Roxy:
No he's in the UK

Hopefully!
[Nexus 4 General] Hero_Guy:
I think US orders will be sent late tonight/ tomorrow. UK seems to be getting theirs shipped today and the day before, it was the Aussies getting theirs. Albeit it was in the late evening. Google seems to be working East to West.
[Nexus 4 General] DroidDavi:
Unless it ships early tomorrow in wont be getting it until Monday which sucks
[Nexus 4 General] abowmedia:
Mine is showing pre-order status too. I called support and they said the order is in and will process on the 15th. They had nothing to share with me as to why the order said "Pre-Order" since there was no "Pre-Ordering" this phone. We'll see. Starting to freak out. Phone or not, impatience wins every time!
[Nexus 4 General] Hero_Guy:
Well someone from the us just of theirs shipped. Its one of the top threads here

Reddit.com/r/nexus4
[Nexus 4 General] Roxy:
Its shipped by FEDEX? what the heck.