[Nexus 4 Accessories] goldentuna:
Check out SafeWare

I've checkout SquareTrade too..

However, I'm looking at SafeWare, if I go with their $400 insurance cost, it would be $66/yr (for 1 year and you can extend it each year) with a $50 deductible.

They appear to cover everything - including theft (which SquareTrade does not). I suppose Homeowners or Auto might cover theft, but I think I'd rather go with someone like SafeWare for my device.

I've never used SafeWare, nor have I ever had to file a claim on my Verizon insurance I had on my GNex, but my son-in-law highly recommended SafeWare from his experience with the private school he works for. They insure all their student's devices through SafeWare.

... for what it's worth - I plan to go with SafeWare ... they did encourage me to find out what the phone replacement value is .. not just the purchase price - but going through the PlayStore I think I'm safe with going with the $400 value.

SafeWare link (if appropriate) http://www.safeware.com/Home.aspx

---------- Post added at 04:28 PM ---------- Previous post was at 03:56 PM ----------

So.,. just an update - I called Google support and they told me that the Nexus 4 (and all devices in the PlayStore I presume) are covered by a 1 yr warranty - that covers all damage or issues with the device - except a crack/damaged screen.

So, mini-USB ports, headset plug, and back are all covered from any damage - which I thought was quite nice. The screen would have to be replaced by LG, and I don't know how much that would cost. I may try to check that out too.

So, if you want to risk the cracked screen issue - you don't really need any other insurance.

---------- Post added at 05:12 PM ---------- Previous post was at 04:28 PM ----------

Update again... a bit more information... I chatted with an LG rep - but honestly didn't get much really information from them.

They will repair a Nexus 4 screen if the repair cost doesn't go over $100. If the screen repair would go over $100 - they will send it back un-repaired. I guess you could say, they would 'total' the device.

I'm not sure how the Google warranty would work in conjunction with the LG information - so now I'm still back to whether to get 3rd party insurance or not. I suppose the $60 for SafeWare insurance might still be worth it... At least it would appear that if the device was 'totaled' - then SafeWare would replace it.

Here's the full chat for any interested:

michelle: Hello Me. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?

Me: Hi, I would like to know how much it would cost for a cracked or broken screen on a Google Nexus 4

Me: to replace a cracked or broken screen ..

michelle: Hello, good morning! I'll be more than glad to assist you today!

michelle: In order for us to repair or replace the screen or the phone itself, what we can offer would be warranty repair service. If the unit is out of warranty, the repair cost range goes from $40 up to a $100 dollars. Depending on the phone's condition.

Me: so, if it is within the 1 year google warranty, it would be at no cost?

Me: Google has a 1 year warranty on the device (Nexus 4)

michelle: Well, this is the way the warranty service works here thru the manufacturer:

michelle: The warranty that we offer is valid for 12 months with the copy of the receipt and it covers only manufacturing defects, no liquid, physical or cosmetic damages, otherwise charges may apply for the repair on the unit. The process takes 5-7 business days, and the only cost that you need to cover would be shipping and handling by sending the defective unit to us and we cover the shipping back with Fedex.

Me: So... the cracked or broken screen is not covered in the manufacturing warranty - therefore it would cost up-to $100 for it to be replaced?

michelle: If the unit was dropped, yes that is correct.

Me: and, is that only within the 'warranty period'? even though it's not covered in the warranty .. in other words after 12 months it might be more? Or would it be up-to $100 in or out of the 12 month period?

michelle: Yes, it would be the same. Up to a $100.

Me: ok... but no more that $100?

michelle: Yes, that is correct. No more than that. If the phone cost to fix it over a $100 it would be returned as it is.

Me: ?? I'm not sure what you mean by that... if it cost more than $100 you would not fix it (replace the screen)?

michelle: Yes, for example if the repair on the device, goes over a $100 unfortunately we won't be able to fix the phone and we will send it back to you, un-repairable.

Me: so, if the screen was the only damage cracked/broken does it cost more than $100 to replace that - just the screen?

michelle: I can't assure you exactly how much would that cost, sorry. It depends on the evaluation from our technicians once we received the unit here.

Me: so there is not an option to pay more to get it fixed?

michelle: No, sorry. That would be the limit.

Me: So, what I'm trying to determine is if I should get 3rd party insurance for the device. What you're saying is, if the screen is damaged .. cracked/broken ... you may or may not fix it. Obviously if the screen is cracked or broken it would HAVE to be replaced. But, you can't tell me if you would replace it.

michelle: Yes, that is correct. Sorry, I wish I could tell you exactly how much would it cost to fix it, but, it would be depending on the conditions of the device.

michelle: Once we received the unit, we will notify you first if the phone is repairable and how much would it cost to fix it.

michelle: Then, you decide if you want to pay or not for the repair on the unit.

Me: I understand... that's why I was trying to suggest that ONLY the screen had to be replaced - what the cost would be... or if ONLY the screen had to be replaced - would it go over the $100 limit.

Me: In other words.. if the screen was cracked/broken and had to be replaced... there would be no point in sending it in to be repaired.

michelle: Yes, I totally understand your position and I wish I could let you know much would it cost to fix it, but, I don't have that information, it would depend on the evaluation from the techicians.

michelle: It might be repaired. If it is not completely damaged.

Me: How can you 'repair' a cracked/broken screen if you don't replace it?

michelle: I'm sorry, you must misunderstand me. Sorry about that. The screen can be repaired or replaced.

michelle: But, if the phone is out of warranty then there would be a cost to fix it.

Me: It would seem the technicians could say ... "if the screen needs to be replaced it will cost $xxx.xx"

michelle: Yes, that is correct.

Me: then.. do they have that cost .. .does it cost more than $100 to replace the screen?

michelle: I don't think so, to be honest with you. But, as I mentioned before it depends on the phone's condition after they evaluate it here.

Me: Well, quite honestly, this really hasn't been very useful information.... you may, or may not fix the device... you will only fix it if the repairs are under $100 ... therefore - all you have to say is "I'm sorry the repairs will be $101 and so we can't/won't fix it at all.

Me: I'm not really impressed with this information.

michelle: I can imagine how frustrating that must be for you, to not be aware of the price if you decide to send it in. I wish I could offer you more details, but, this is out of my hands. That's the way the warranty repair service works here.

Me: It would be very easy to say .. a replacement screen will cost $80 or a replacement screen will cost $200 ... it is obvious that a replacement screen has a 'fixed cost' as a repair.

michelle: And it depends on the evaluation once we received the unit here. Right, from previous cases it would be around $80 approximately. But, I can't assure you that.

Me: Very well... thank you for your time...

michelle: No problem. Feel free to contact us back if you need further assistance at anytime please.

michelle: You are very welcome! Thank you for choosing LG Electronics, you have a nice day and take care!

michelle: :D