yashsingh1/xdaforums huggingface dataset:
[Galaxy S III General] Fygaroo:
So anyone knows a case were a phone died on 4.1.2 stock? I am runing that rom and i have no frezzes but i am a bit scared for my phone , i dont have waranty and if something happens i wont be abble to afford bying new phone, i checked the chip and its the affected inssane chip 16gb verzion.

Sent from my GT-I9300
[Galaxy S III General] QuaQuaRaQuaQua:
[QUOTE

Good luck to us all, never buying Samsung again.[/QUOTE]

Haha, the end of the world..
[Galaxy S III General] silentwitness1:
thanks guys i think i am going to do that only only have 4 months warranty left on the phone. Rather it die now then after the warranty expires. Just going to have the use the phone without rooting it which is a pain in the ass. one more query since i currently have 4.1.2 downgrading the firmware wont void the warranty or make the counter go up would it? Also there is no way for them to check anything if the phone motherboard is dead right? Cause i have already given it to them 3 times with 4.1.2 on it now if i go with 4.1.1 they might create issues.
[Galaxy S III General] RohanM:
If only 4 months warranty is left means u have used ur phone for 8 months already. this issue occures in 150-200 days after activation.

so dont waorry & enjoy the monster. :cowboy::D:cyclops:;):)
[Galaxy S III General] camil:
no, if you flash the official stock one
[Galaxy S III General] silentwitness1:
yes but the phone is hanging like nobody's business it is freezing minimum of 4 to 5 times a day when it was rooted it was crazy could not do anything with the phone on simple things like entering the pin code the phone would hang.
[Galaxy S III General] RohanM:
U should use everything stock. dnt root or install any custom thing. it will be smooth as butter. :angel:

My phones UP time is 524:39:23 everything on stock. i never faced any hang issue or freezes in this long 21 day up time.

---------- Post added at 06:45 PM ---------- Previous post was at 06:43 PM ----------

Guys why to take so much tension !! Enjoy the phone & relax. warranty is there for u. Also if u visit this thread daily & u will get only tension thats it.

Chill.....

It is just a phone not ur life.

Mine ver is XXELLC
[Galaxy S III General] silentwitness1:
I was using it stock for the last 2 weeks almost it keeps hanging on me. I have not spend 40K on a phone to sit and wait for it to stop hanging and respond. Stupid samsung should admit there is an issue and solve it all they have done the 3 times i have given it is re flash the firmware and given it back to me which i know wont solve anything. Trust me once you have rooted the phone and seen all the possibilities you would never go back to stock. I am sure most people here would agree with me also.
[Galaxy S III General] RohanM:
HAHA ya i was also using rooted & always on custom rom for my old LG optimus net. But right now not interested in rooting my SGS3.:good:
[Galaxy S III General] silentwitness1:
if u dont have the chip that we all have then there is no issue u can do pretty much anything to the phone and it will take it. I know a friend who is using the 32 gb and is having no issue with it at all(rooted with custom rom).
[Galaxy S III General] nikki702:
My phone has just arrived by courier :) happy to have it back and it seems to be working fine :laugh:
[Galaxy S III General] aalvico:
2 days discussing and still no solution, they keep saying cant contest service center and service center will keep reopting it was rooted becasue samsung doesnt inform there is another possibility in this case, now trying emails and facebook
[Galaxy S III General] pittsy46:
Mine has been with cpw for 2 weeks now, got a message to say that its fixed but they couldn't replicate the fault so all they have done is a software update....

Really fed up now, tried that myself and it didn't work so now when i get it back i am probably gonna have to send it back :confused:
[Galaxy S III General] Dark Smile:
Maybe it is not what you desired but try to install the latest CM 10.1.

My phone has almost no freezes anymore. Sometimes it stops whatsapp or facebook messenger app by itself but don't hang or freeze.

Maybe it is cause a combination of CM10.1 and the other suggestions i tried (dummy file writer etc.) but you can give it a try if you don't mind going to custom rom...

Cheers!
[Galaxy S III General] Rob2222:
Maybe you want to try this method to reduce/eliminate the freezes, before you kill it finally:

http://xdaforums.com/showthread.php?p=37931614#post37931614

Please read from post 172 and the following posts and replys.

BR

Rob
[Galaxy S III General] SiriusCybernetik:
You should create a file with all facts of your case and send a letter of complaint to the Samsung complaints department. Announce legal actions if they don't honor their part of the warranty agreement. Samsung is the one giving the guidelines, they CAN tell the service center what they have to do.
[Galaxy S III General] scottcwhite:
Well I should be fine with them not being avle to tell a darn thing about my phone because it does not even turn on, charge, etc. It is literally DEAD.
[Galaxy S III General] invinciblecc:
Yes announce legal actions and if possible send thema receipt of legal action that would help things out

And email the CEO from option on their page

Finally enjoying s3

Yanks kernel

Sotmax v13

Zram enabled

Swap enabled
[Galaxy S III General] 19abby:
My S3 keeps shutting down! Only started happening a week ago and used to happen when it was unrooted. i rooted it and flashed it with supernexus 2.0 yesterday and it shut down on me thrice already today. Don't get why it is happening cause the supernexus 2.0 build 3 already has the kernel to fix the issue no? is it a cause of sudden death or might be something totally unrelated?
[Galaxy S III General] silentwitness1:
thanks i will hopefully get my phone back from sammy tomm and if they have not fixed the issue will reflash 4.1.1 and kill the phone and give it back to them.
[Galaxy S III General] andrewbowes:
It might be worth a mass posting on Samsungs official Twitter & Facebook pages. In the UK companies use & monitor social networks and try and resolve issues to avoid being imbarassed by negative comments that could affect sales. XDA community is big but not in the way as facebook or twitter are, getting it into there MIGHT make a difference.
[Galaxy S III General] Product F(RED):
Emails are a must. They're written (typed) records of communication. Phone calls can be denied.
[Galaxy S III General] Kjc99:
Has anyone looked into why some die completely and some can still go into download mode..... I mean WTF its a real drag reading about people getting screwed out of warranty
[Galaxy S III General] jeffnz:
There are some guys in here working very hard for free on what the problem is. Use search function there is a lot of technical info about on here
[Galaxy S III General] rezapatel:
For the ones that are denied of warranty and the company couldn't prove that the phone was rooted, you should try the following,

1. Write an email to people from management and board of directors (if you can find it), mark it out to company's press and support mails.

2. Mention of you going to press with the number of cases that were denied warrabty globally, with the same issue.

3. Share a current standing of the issue with the known developers, and I believe pointing to the right threads on XDA should help.

4. Mention your concern of Samsung not acknowledging or admitting the issue and this is something you will consider filing for in different countries simultaneously, with an alliance of people with similar issues, just in case you are not entertained. Also, submitting articles about your situation with multiple technology blogs online.

5. Also, request that at this point you would appreciate someone from the management with some authority of reaccessing your situation (but with a technical understanding) call you and try to amicably resolve the situation.

I am not a lawyer so I may have a flawed concept but the idea I always pitch and works is to give the company a fair chance to access your situation before a final denial. Plus, the request to speak to someone with managerial and technical experience to access the situation is a very valid request and should be entertained, and chances of the person entertaining a warranty as a one off case will increase by far.

Good luck..

Sent from my Galaxy S3
[Galaxy S III General] shethsa:
Good one.

When I went through my ordeal, what I realised that always speaking in a courteous but firm tone helps rather than ranting and raving. Nobody likes to hear someone shouting at them.
[Galaxy S III General] SiriusCybernetik:
Maybe the terms I used were not well chosen enough for you to get my point.

In most countries you have some kind of mediators for this kind of litigations between consumers and corporations. Unless your file is made of hot air you're almost sure to win the case. These mediation services do not require to have a lawyer.

As someone else already mentioned, you need a written trace of your exchanges with Samsung/service center. Don't waste time and money on phone calls if you see that you are talking to a wall.

If the forts mails stay unanswered or result in a denial of your warranty claim, then it's time to switch into second gear and give them a deadline inform them that you will contact mediation services if they do not react within this deadline.

If they continue playing dumb, then you must do whatever you announced to do. E.g. seek help from a mediator.
[Galaxy S III General] pickandwhammy:
Only in developed countries where consumer courts are efficient and powerful.
[Galaxy S III General] sgsboyo:
My latest response from the Samsung "care" team:

"Thank you for contacting Samsung, I am sorry that you feel this way about the product.

*

I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.

*

Please do not hesitate to contact us if we can be of further assistance."

So I wish anybody good luck in their attempts to get Samsung to back down from this standpoint. As it is, now, I feel utterly spent. Can't see how I can proceed any further without it costing me more money :(

*
[Galaxy S III General] danarama:
If you're EU, isn't there some ombudsman? Offcom for warranty? I think they have to prove root is the cause
[Galaxy S III General] BrotherDave:
Not so much of a SDS issue, but after updating my S3 last night through KIES it has picked up v4.1.2 (eventually). Today now having a massive issue with receiving incoming calls but only when the data connection is turned on, as soon as i turn it off calls come through no problems, turn it back on and nope calls go straight to voicemail.

Stock never been rooted on Orange UK.

Anyone come across anything similar?

:eek:
[Galaxy S III General] silentwitness1:
advisable to do a factory reset after update.
[Galaxy S III General] demlasjr:
Somebody from here sent the mobile to the technical support in Spain for SDS or freezes? Over the weekend my S3 was more inoperative than working cause of permanent freezes. The weird part is that today, the phone has frozen not a single time, while previous days it happened each 10-15 minutes. I contacted Samsung and Amazon so they talked with the level 1 Samsung Support which will pick up the phone from my house tomorrow morning in order to fix it. Even if the local tech saw the phone was freezing with his eyes, what if the ones from level 1 starts playing with it and will not freeze in that moment? I'm worried I need to wait 5-10 days and the phone will not be fixed. I'm planning to let a note in the package I send the phone explaining that I tried everything to fix the issue and that I'm scared the problem will reappear even if will not freeze that day. Hope they understand that I contacted them and I paid 24 euros to ship it to them because something is really wrong with the phone and not because I'm noob and I don't know too reset or something like that.

The freezes happened even after hard reset and reinstall
[Galaxy S III General] silentwitness1:
ok i finally got my phone back from sammy and i flashed 4.1.1 and i have tried everything including the software suggested Rob but the phone refuses to die. Any ideas how i could cause the SDS?
[Galaxy S III General] scottcwhite:
UPDATE

Well I finally had the chance to contact Samsung UK this morning and they took all my info and then had me contact their UK service center. Spoke to them and and they took all my info and gave me the address to ship the phone in to for warranty repair. According to them after supplying IMEI and S/N my only charge will be return shipping. We will see if this changes once they get the phone. I plane to FedEx the phone to them tomorrow and will update with any communication I have with them in the proceeding days to come.
[Galaxy S III General] Product F(RED):
This is the ONLY reason I like Apple (Yes, I said it). If you take your messed up Apple product to the store, even if you make up an issue just to get a replacement (e.g. "My iPod Touch overheats and keeps rebooting"), if they can't prove it they'll usually replace it anyways. I've told people who dropped their iPods and iPhones to do this and they always come back to me saying, "OH MY GOD IT WORKED, THEY GAVE ME A NEW ONE!"

Samsung may have better devices, but they need a better face-to-face presence (stores) and better customer service in general.
[Galaxy S III General] 19abby:
Totally agree with you on that point. My phone has SDS and am just sitting here and waiting for it to become an expensive paper weight soon and am sure i wont get warrranty cause i rooted it.
[Galaxy S III General] Product F(RED):
So unroot it and let it die:

1. Run TriangleAway

2. Open ODIN on your PC

3. Flash an official 4.1.1 ROM (try a branded one in case yours was carrier branded)

4. Let it die and send it to Samsung

The flash counter only goes up if you flash an unofficial ROM (at least, if you're on the old bootloader).
[Galaxy S III General] shethsa:
Couldn't agree more, although i doubt if it's uniform across all countries.

I guess the problem is apple stores are owned whereas Samsung service centres are franchised. And that can introduce huge variations in service quality across centres even within the same city.
[Galaxy S III General] Product F(RED):
And what's worse is there are no Samsung stores here in the US at all. One showroom-type store opened up in a mall here in NYC, but it was more of a pop-up store and went away. There are no service centers. Everything is done through the carriers or on your own.

That's why I feel you people in Europe and other parts of the world are so lucky, because here it's pretty much you buy the phone and you're done. There are no such thing as service centers here in the US. At all, for any manufacturer.
[Galaxy S III General] yahyoh:
thats so true , thats what really Samsung need :good:
[Galaxy S III General] 19abby:
Yup plan to do exactly that. Only found out yesterday....and i had just flashed it and rooted it for the first time just 2 days ago! #fml

Currently downloading the stock ROM..which is downloading painfully slowly. So once that's done i plan to flash it and sit and wait for it to die.
[Galaxy S III General] wednesday13:
I doubt that will happen. Simple sources for exynos they couldn't deliver.

Glad I sold my s3 and switched to Xperia.

Just stay away from Samsung. Poor build quality, poor software imo.
[Galaxy S III General] yahyoh:
sorry i don't care if the source came or not i'm really enjoying TW based ROM's , but it will be good for Dev's if it will come some day

LOL sony has worst build quality than Samsung BTW , hahahaha poor software :eek::eek:

sorry but Sony has poorest , crappiest software ever + slow updates + crappy camera , crappy DAC, poor screen .... etc :silly:

BTW 2 years old GS2 got 4.1.2 update before any of the new Sony devices ( T -TX -V) with a lot of GS3 goodies

edit : sorry for OT :o
[Galaxy S III General] grahameys:
Thought this may be worth posting up here:

I am in the UK and recently, my S3 had been freezing a lot, needing a soft reset, even when on the ELLA firmware. I sent it back to Samsung and I got it back today, exactly 13 days after I sent it. They diagnosed a faulty mainboard and replaced it. I checked with the EMMC app and I now have a SANE chip under EMMC.. I even stated on the letter to Samsung that the freezes were intermittent. Now to get on with my life :)
[Galaxy S III General] 19abby:
was it rooted and flashed?
[Galaxy S III General] grahameys:
No, it was running stock ELLA, unrooted.
[Galaxy S III General] Product F(RED):
That doesn't really help us, but thanks for sharing.
[Galaxy S III General] rajataghi:
Agreed. This is my last Samsung phone. Will never buy any other Samsung phone irrespective of its features. :/
[Galaxy S III General] Rob2222:
AW: **Ultimate GS3 sudden death thread**

Just wait. The cases I know needed until a week.

BR

Rob
[Galaxy S III General] aalvico:
Don't do that. If your phone keep the access to download mode after die it will lose the product name and system status will change to custom. Unfortunately Samsung is not serious and will keep its strategy to say that sudden death only happens in rooted devices in all the countries they can. If you tell about countries where they are fixing they will say only can assist phones from your country. So even if your phone was never been root it will be your fault.

That is not about lack of information of service center or customer service. I think they planned.. Lose customers is more interesting that admit they did something wrong and didn't provide a recall and with their horrible 4.1.2 fix maybe they just tried to make your phone survive until the one year (most countries) warranty is over.

Also the orientation to fix 4.1.2 freezes (at least here) for service centers is reflash firmware, so get ready to go many times to service center.

Than the only solution will be if someone discover how to make it completely die (if you decide the risk light a candle and pray for completelly death) or wait for a better firmware fix (up to there try the dummy files solution over and over).

Sorry if Samsung fans disagree. In my country that is the truth. They have the screen to say you "rooted" you have nothing official to support you. Probably if you tell about XDA they will say is a community knew for people looking for customize their devices by their own risk.

All that doesn't mean I think you should not try the battle, I didn't give up yet. Now I am trying to report to newspapers and magazines.

Not succeed on facebook or they ignored or sent a link to contact customer service, after so many complains I got blocked to post in their page...considering to fix here is the same price than buy a nexus 4 in the US, I decided to ask a friend to buy one for me (I will really miss my extra 64gb and LG is also no reliable) and keep the battle.
[Galaxy S III General] Roadrunner100:
Class Action

Samsung will continue its method of denying clients affected with SDS with BS claims as we've seen on this thread, until a Class Action suit is launched against them. This will probably be the only way to get them to formally launch a recall program.

As we've seen, for a private customer to claim against a conglomerate is mostly a futile exercise, and depends mostly on the

"Good Will" of your local agent.
[Galaxy S III General] Kjc99:
If only there were a way to fully kill a half SDS phone then it would be a lot easier to claim warranty if their was no cosmetic or water damage...

Galaxy S3

Omega Rom V37
[Galaxy S III General] jeffnz:
very impressive call to arms but you aren't putting forward facts , the reality is they are replacing phones as is evident even in this thread. Some of the claims on here maybe BS but we are only hearing one side of it from people who are justifiably annoyed and probably emotionally charged.

I can't see any reason why they would have a recall as it isn't a health & safety issue nor would it make sense to recall phones that may or may mot die.

I think we all understand the frustration of those people whose phones have died and the ones that haven't been able to get them replaced under warranty but I for one don't want my phone recalled, if it dies it dies I live in country that has consumer guarantee's so I'm confident that unless there is proven water damage of physical damage I'll get a replacement .
[Galaxy S III General] zigson:
Hi everyone. I've suddenly started getting freezes, so in case this leads to SDS, I want to return my phone to stock completely. I've found advice on how to reinstall a stock ROM from my carrier. What I'm missing is how to remove root

and

remove custom recovery, both of which I guess could be detected by the manufacturer if I need to return my device. Can anyone please confirm that I will also need to take both these addition steps and point me in the direction of some instructions. Much appreciated.

By the way: I'm gutted. Really liked this phone, but in the past couple of days it has become totally unusable. I've been following this thread since the first page and always expected that the bug would find me in the end. I bought the phone on day of release in the UK, so it's well past the 6 months danger point which people usually talk about, but luckily still within warranty.
[Galaxy S III General] camil:
yes, you need to unroot your phone. Here is a good tutorial for you http://xdaforums.com/showthread.php?t=1710613&highlight=how+to+unroot
[Galaxy S III General] ddurgan:
Having the same problems with the handset

I have a i9300 from the Three mobile phone company. My problems as described by others started three weeks ago. I flashed the phone through Kies several times but the problems did not go away. I discovered this thread and took my phone back to the shop I bought it from. They told me I would have to send it away through them. I also told them I had re-flashed it and it must be a hardware fault. Two weeks later the phone came back from repair, all they had done was re-flashed it again and said they could not find a fault. The fault still existed and I was very disappointed in Three's customer service.

I have now logged the fault with Samsung direct and the phone was picked up today by a courier. Fingers crossed it actually gets fixed this time.

A word of note, Samsung were very keen to ask if the phone had been rooted or had a custom ROM on it which I have never done. I did point out to the support person that if the phone has a hardware fault, then whatever software it has on it should not break the warranty (they did not agree to this view). If you do tell them you have flashed the phone yourself, make sure you tell them it was the Kies software and not Odin.

I will post if I had any luck getting my phone fixed in the UK by Samsung.
[Galaxy S III General] Roadrunner100:
This isn't a call to arms. It's a practical solution. Some phones are being repaired, not all. There's enough substantial material on this thread to show that Samsung's approach is to find excuses for not replacing MB's. We've heard from users who have not Rooted their devices being turned away because their device has a "scratch". We've heard owners being abandoned to battle local providers and independent labs as a buffer for Samsung,

Recalls in consumer electronics are not restricted to health & safety issues.

Your local provider might indeed be more forthcoming, however that doesn't seem to be the prevailing case.
[Galaxy S III General] aalvico:
Not that easy, you forgot to consider how the annoying freezes from 4.1.2 can affect you, losing time, calls and really disturbing who use phone for work and nobody knows what is next with this memory.

Lucky of you if you keep happy if your phone die one day after warranty expires.

But keep in mind fixing phones in some countries are been paying for the ones they can avoid with their global denial.