[Sprint Samsung Galaxy Note II] HiTechTLS:
Below is a thread I opened on Sprint's discussion board as thread #103192. Sorry I can't link as this is my first post. Anyone have any suggestions here at XDA?

Hello, I am a 15 year customer of Sprint. I have been having a great deal of problems with my Samsung Galaxy Note 2 since I purchased it from a Sprint store on the release date of October 25th 2012. I purchased the first box sold at store location #898 located on RT 59 in Naperville, IL.

Please assume all problems below are seen with no third party applications installed that may potentially interfere with quality of service. Wireless settings are set to use Sprint's "LTE/CDMA" preferred network mode in the Western Chicagoland Suburbs. Assume Sprint's "Connection Optomizer" is enabled. Assume my PRL is being reset at a daily rate both at home and at the office.

Please give me suggestions for correcting these problems, or reply here if you are experiencing the same problems with your Galaxy Note 2.

No Incomming Calls Around Office Location

I work in a 6 story office building located at 1444 N Farnsworth Ave in Aurora, IL 60505. When I enter the proximity of my office (roughly 3 block diameter) I am no longer able to recieve incomming calls. My phone does not ring, I do not receive text messages, I do not recieve voicemails. When attempting a test call from a office landline phone to my cellphone, I get the message "The number you have reached is not in service, this is a recording" or a busy signal. When attempting a test call from a cellphone (Verizon) to my cellphone, I get my voicemail after about 20 seconds of ringing on the line (with no response of the call on my phone). These cases are constant after about 10 tries with each method. Once I leave the proximity of my office, I get a barrage of text messages and voicemails that have piled up throughout the day delivered to my phone. This has happened every day since I purchased this phone. This problem did not occur with my old phone (HTC EVO3D) and does not occur with co-worker's phones (Samsung Galaxy S2/S3) which are on the Sprint network. It may be worth it to note that there are a large number of point to point microwave link dishes (high speed internet from the john handcock center) on the roof of the building, as well as Sprint, Verizon, and AT&T carrier level cellular transcievers.

Outgoing Calls Lose Connection Within 1 Minute

Outgoing call made from my Samsung Galaxy Note 2 fail within roughly 1 minute. I have had times where phonecalls lose connection after 20 seconds, some after 40 seconds, some at 1 minute. There are rare occasions where I have been able to hold a call longer than 5 minutes, but this accounts for <10% of my attempts. I have this problem calling landlines, cellphones, and Sprint Customer Care. When the call terminates, it looks as if the phone is ending the call, rather than service being lost. The CDMA network signal strength meter stays at the same level while in the call, at the point of termination, and after termination of the call. These cases occur in situations where signal strenth is between 75%-100% and the phone is in a non-moving position.

Text Message (SMS/MMS) Errors

I have problems in both my office and home with sending and recieveing text messages. In my office, I cannot send or recieve text messages (within the previously mentioned 3 block radius) about 70% of the time. Once I leave this area, I recieve my day's worth of incomming text messages that have built up, and am then able to send messages as well. Once I enter my home area loacted at Forest View Rd in Lisle, IL 60532, I cannot send text messages, but can recieve them. When attempting to send text messages, I encounter and "Error Code 97". I believe this has something to do with my Sprint supplied "AirRave" Femptocell by Airvana, as this has been a recurring problem in the past with my HTC EVO3D as well. Text messaging seems to work fine in most other areas I have been in other than the office and home.

The Good

My data service seems to work great through 4G LTE, 3G, and WiFi. Never really seem to have a problem with this, even in areas where the aforementioned problems occur. Overall the rest of the phone works great as well, when using it as a tablet, moreso than a phone (since voice/text keep failing).