yashsingh1/xdaforums huggingface dataset:
[Nexus 10 General] richB7:
32 gb placed in what may have been the first minute and nothing. Marked as complete yesterday but no tracking number. Can't cancel as they won't let me because.... Wait for it.... Drumroll... I don't have a tracking number. I have a nice iPad waiting for me down at the local Walmart. I can walk in and buy one immediately.
[Nexus 10 General] slide83:
In the same boat as you two.
[Nexus 10 General] EnIXmA:
Yup, same here :(
[Nexus 10 General] keenraven:
Consider yourself lucky, mine still shows "pending". yeah, I don't know why they can't ship it to retail. My worst fear is that it's going to take a week and a half to get here, have horrible light bleed, and i'll have to send it back >_< If I could buy it at walmart, I would have it by now, and if it were defective I could take it back and swap it at will. Also, 15 dollars for shipping? And tax? There's no advantage to this online nonsense, only pitfalls.
[Nexus 10 General] wkeyau:
Just got shipping email.

I ordered at around noon.

BTW, I'm in Toronto.
[Nexus 10 General] groaner:
I don't suppose it told you where it was shipping from or the expected delivery date?
[Nexus 10 General] tcb4:
Same boat here. I ordered the 13th about mid-day and nothing thus far. it's supposed to ship sometime tomorrow.
[Nexus 10 General] jwoolfgbh:
Same here. Still shows as pending with a shipping estimate of November 15th. Charge hasn't gone through on the credit card either. I didn't even order the 32gb, I ordered the 16, which is still available on the Play Store. This is ridiculous.
[Nexus 10 General] phobium:
Ordered the 16GB within the first 30 minutes, got a shipping e-mail this morning at 3AM, shipped from Louisville, KY. Scheduled for Friday delivery.
[Nexus 10 General] rookiegenius:
ordered on tuesday evening.... still pending.lost my hope it would arrive this week...
[Nexus 10 General] 454SS:
Ordered at 8:35 PST. In Alberta.

Still pending. No emails.
[Nexus 10 General] duarian:
I ordered mine within the first half an hour. Shipping from Lexington KY. Arriving tomorrow in PA by 530 pm

Edit: 32gb model.
[Nexus 10 General] phast:
Arrives Friday

Mine will arrive Friday afternoon according to UPS shipping info, I ordered within the first 15 minutes. Hope you all get yours for the weekend as well, it will be a fun toy.
[Nexus 10 General] wkeyau:
Shipped from Louisville KY

Estimated delivery is Tuesday
[Nexus 10 General] jdbeitz:
I got my order in at 11:45am Tuesday. Still haven't heard anything :/
[Nexus 10 General] chiccitstix:
Ordered mine at 11:34 Eastern, within a minute of the page going live.

I did not even get a confirmation email, and I have UPS MyChoice with no packages on the way as far as I can tell. Still Pending too.

US
[Nexus 10 General] nixkid:
Another member of the 11:34AM EST club. That makes 4 that I've seen (including me).

All ordered at 11:34 EST.

0 of 4 have shipping confirmation/tracking numbers

3 of 4 didn't receive order confirmation/receipt email
[Nexus 10 General] Gunthermic:
Weirdness at times:

Ordered 11:48am Tuesday. 32gb N10.

Google wallet: Still pending

UPS Notified me of Delievery today

Deleivered today

No charge, from Google, Order still says pending...
[Nexus 10 General] PerkyMcSkittles:
I ordered a 32 gb at 11:35 on Tuesday. Still pending and no word.

To those of you who have received tracking info, did you have it attached to your gmail account? Maybe the delay is there?
[Nexus 10 General] chiccitstix:
Mine is attached to my GMAIL account. Not sure why that would cause an issue though.
[Nexus 10 General] nixkid:
Thats close enough to put you in the 11:34EST club, IMO. Did you receive an receipt via email for your order?
[Nexus 10 General] keenraven:
Still nothing for me. Pending. No new information. Really ridiculous.
[Nexus 10 General] geekjim:
same here.

I am in Toronto as well.
[Nexus 10 General] teamtd11:
Just called Google play support, I ordered a Nexus 10 32GB and Nexus 4 16GB.

I got the email to say the nexus 4 is on backorder but I asked the agent why my Nexus 10 has not been shipped yet.

His reply was "You got the backorder email for the nexus 4 so that's delayed, If you have not had the email about the nexus 10 yet then your tablet should be shipping today"

...O.o what email?
[Nexus 10 General] mertbba:
I just contacted Google Support and my order still hasn't been shipped. I ordered on Tuesday at 11:33 am EST. It is just ridiculous right now. I hope I get my Nexus 10 on Monday. I don't understand what is taking this long.
[Nexus 10 General] rookiegenius:
everyone ordered on tuesday will get it either on friday or monday. I got mine shipped last night and it will be arriving today (the original delivery date was monday anyway)
[Nexus 10 General] chiccitstix:
I called again today and got a completely different answer.

Yesterday the rep told me that the order was successful and it should ship soon. Today the rep told me a canned response that many of you already got about how the demand was high and it's taking a while. I pointed out to him that I know people who ordered them hours after me and got theirs already, and he pause for a good 15 seconds before reiterating what he already said, also adding that it should ship tomorrow at the latest - a full 5 days after the order.

I love Google but man, they are really dropping the ball for those of us who got the order in within the first few minutes.
[Nexus 10 General] janosek:
Nexus 10 Limbo

Hello,

I am also in Nexus 10 limbo..

Order date: Nov 13, 2012 11:48:02 AM EST

Was e-mailed receipt at 12:22:08 pm EST

Google Play says shipping est. Nov 15

Google Wallet says Pending

Haven't heard anything since.
[Nexus 10 General] ElSteverino:
I got my "Your Google Play Order from Nov 13, 2012 Has Shipped" email AFTER UPS delivered the package. Go figure
[Nexus 10 General] keenraven:
I have called over and over, and each time they give me a new deadline, each time they miss it with no excuse. First it was Nov. 15, at the latest. Then it was this morning. Then it was 2 pm today. And now, it is "sometime tomorrow" I'm about to lose it. They won't refund my shipping cost either.
[Nexus 10 General] oldblue910:
Make that 5. Ordered at 11:34 EST and never got a confirmation email and no shipping email either.
[Nexus 10 General] richB7:
I have to believe you can't call it Google Play anymore. The new term is you got played by Google when you thought you were going to get a tablet just because you were in the front of the queue....
[Nexus 10 General] myeyez:
Add me to the 11:34 club.

No confirmation receipt. Still shows as pending. I had an authorization charge on my card for 2 days but now that has dropped off.
[Nexus 10 General] EnIXmA:
Just talked to a rep and they are going to refund my shipping cost. I don't care about that $15-20, its just they messed up my order for the 3rd time this year. Their customer service is the worst ever
[Nexus 10 General] nixkid:
Same here. Charge dropped this morning. I think we can officially say something went wrong @ around 11:34 EST and that our orders are probably messed up. Unfortunately, no CSR at google seems to be equipped to handle this problem. We'll probably get the run around and the canned "high demand" responses until at least Tuesday when they realize something is truly wrong.
[Nexus 10 General] myeyez:
11:34 upside down and backwards is hEll
[Nexus 10 General] Biochemlab:
Same boat

Just wanted to add I'm in the same boat. I ordered one for me at 8:41 pacific and it's stuck pending still on 3:30pm Friday. I ordered a 2nd one at about 9:15 for my business partner and she received hers in the mail this morning. I called google yesterday and they told me it would ship last night. Today, it's still pending and they are saying it's because of all of the Nexus 4 orders... I emailed Google and they just ignored my email.

I've now called 3 times all with no better excuse than the Nexus 4. Hell, my partner doesn't even care... but I had to order them attached to our google accounts because the purchase process would fail if I didn't check that box.

I can't believe how bad google customer service is. I wish I wanted a Kindle at all... Amazon has way better customer service.
[Nexus 10 General] yogimaster2k:
I put my order in at 11:43 EST and received a confirmation email, but I haven't heard anything since.
[Nexus 10 General] keenraven:
Now, Google is saying that everything is fine, their servers that send out the emails are messed up, and I should still receive my Nexus 10 within 3-5 days, by Monday. This is totally different than what everyone else has told me so far. However, this was a supervisor... so whatever that's worth. Before I asked to speak to the supervisor I was dealing with a pushy, rude guy who refused to believe I had been told all the different things i've been told, despite the fact that I HAVE EMAILS FROM GOOGLE WITH ALL OF THAT INFORMATION. Honestly this is the worst customer service I have dealt with.... since I owned a Dell like 10 years ago.
[Nexus 10 General] ebolavirs:
My order went through at 8:33 PST, one of the earliest I have seen. No tracking number, no shipping email, nothing. Pre-authorizations are dropping off people's cards so I doubt devices are going to magically show up without tracking numbers or emails. They arent coming.
[Nexus 10 General] keenraven:
Google said the way the system does the charges is when the tracking number is in the system, they charge, but that they are sending out units even before the tracking numbers are showing up. Not sure I believe them, but that's the story they're spouting.
[Nexus 10 General] ebolavirs:
My pending charge was there within minutes of placing the order. It is still in pending status and is do to fall off tomorrow. It will fall off and the order will eventually be cancelled. I fully expect that to happen.
[Nexus 10 General] keenraven:
I never received any pending charge on my card. :-/
[Nexus 10 General] keenraven:
Got some good news for you. Spoke with Google again; their intention was to get all tracking numbers for tuesday orders done today; however, they failed and have promised they will all be out tomorrow. Regarding the pending charge, that should fall off in the first 2-4 days if the order is not shipped (and your card is not charged the full amount) This is not a problem or sign of cancellation, they will charge your card regardless when they ship it out. UPS is open tomorrow for pickups and supposedly they are all going out. This was the first person I've gotten a hold of who actually seemed to know what was going on; she issued me her email and said to contact her if shipping info is not in an email by 5PM tomorrow.

Not totally convinced, but this was much more reassuring than the cluelessness Ive heard previously.
[Nexus 10 General] richB7:
I'm convinced that if you placed an order in the first one or two minutes of it going live you aren't getting squat and will soon be backordered. You would think Google could have figured this out by now but they haven't and probably never will. I mean someone should be able to see all the early orders that never went out but they don't acknowledge it so far and I think some part of the order went out to some bit bucket never to see the light of day.
[Nexus 10 General] chiccitstix:
I wrote an email to The Verge asking them to look into it.

As a big media outlet lately, they might be able to get some information from Google. Well, that is, if they take my email seriously.
[Nexus 10 General] phonoodles:
Order Date: November 13, 2012 10:52:12 AM UTC-6

still nothing... called and said it'll be delivered tuesday or wednesday... but still no tracking number.. the supervisor CST guy said they HAVE to send out tracking info today... which is silly since it's saturday and who would generate that if UPS doesn't even have my nexus 10 yet
[Nexus 10 General] ebolavirs:
They are just going to keep lying to everyone to get them off the phone.
[Nexus 10 General] JanetPanic:
I got mine (32GB)yesterday, ordered it at 12:35 UTC -5. So not sure what determines who gets them shipped first.
[Nexus 10 General] Varekai:
Yeah, that's what they told me. But you know what? Its 10:12 pm, and there's still nothing in the order status. Nothing has changed and still says shipping estimate Nov. 15th with no tracking number.
[Nexus 10 General] janosek:
Exactly the same situation, except I haven't called Google yet.
[Nexus 10 General] Soda Popinski:
Ordered 11:40 EST from Toronto and received a confirmation e-mail right away. Have not received any updates or changes in status from the day of the order -- still listed as pending with Nov 15 shipping estimate.

I'm not terribly upset about the actual delay in delivery of the tablet but this awful service for a $20 shipping charge. Typically you get better service than this with free shipping. I will definitely be looking to get my shipping cost refunded..
[Nexus 10 General] keenraven:
Saturday has come and gone. Csr just told me the only deadline he could give me was within 3 weeks. This is unacceptable. Anyone with me in writing to the consumerist? We should shame Google into stepping up.
[Nexus 10 General] ebolavirs:
What is really messed up is they will not even let you cancel when they know the devices are sold out and will not ship for possibly a week. I have never dealt with such a messed up company. Never again.
[Nexus 10 General] richB7:
What's the consumerist? If I knew I'd help.
[Nexus 10 General] jonnypedantic:
http://lmgtfy.com/?q=the+consumerist
[Nexus 10 General] janosek:
Hello,

Still in Level 1 of Nexus 10 Limbo

Region: Ontario, Canada

Order date: Nov 13, 2012 11:48:02 AM EST

E-mailed receipt at 12:22:08 pm EST

Google Play says shipping est. Nov 15

Order Day still Nov 13

Google Wallet says Pending

Haven't heard anything since.
[Nexus 10 General] keenraven:
http://consumerist.com

Write them a tip about the situation.. mention our orders were the very first ones, that we have been given false information over and over, and that Google still will not give us an answer, or let us cancel our orders. Ill send one too, but if like 50 people send a tip I can't imagine they would ignore it... and by the looks of it, there are at least that number on this board.
[Nexus 10 General] keenraven:
Also, I've taken to calling Google every few hours until I get a satisfactory resolution. I have spent over 7 hours on the phone, and heard every story in the book. However, this leaves a long, detailed trail of all the misinformation that I have been given, and the CSRs are starting to admit how messed up the situation is.
[Nexus 10 General] thcaddict:
I received shipping confirmation AND delivery the same day (says it was shipped the 16 th from California, but it also arrived at my door the 16th, in Illinois... Obviously their system is backed up, everyone calm down, you will get your order, eventually. Be patient
[Nexus 10 General] nixkid:
The last CSR I got had some experience dealing with some "of us" before. First thing he said was "oh, one of these again". I got the impression he's seen this problem a few times. In fact, since most people have their Nexus 10s already..most of the calls are probably for Nexus 4 issues or people in our situation. As the hours go by, the CSRs and Google are becoming more and more aware that we are out here. I was going to give up calling, I've got callers fatigue after waiting for over an hour to talk to a CSR last time but you've motivated me to keep trying.
[Nexus 10 General] jonnypedantic:
ಠ_ಠ

Seriously, if you've got yours already, kindly STFU about lecturing those of us in limbo to be patient. It's very paternalistic.
[Nexus 10 General] keenraven:
amen.

I HAVE A SOLUTION! It is possible to cancel your order by going to the google play store, selection help, contact us on Devices, you'll find an order cancellation option. This was suggested to me by a supervisor. The 16GB at least is now back in stock, so I cancelled and ordered anew one, and look at that, a charge showed up for the first time within minutes. 3-5 days instead of an indefinite "We're clueless".
[Nexus 10 General] jotha:
Thread cleaned

Please do not use explicit language or post in an abusive way on xda. That kind of attitude will not betolerated.

peace

jotha - forum moderator
[Nexus 10 General] richB7:
Yes I did just that.
[Nexus 10 General] ebolavirs:
If its past one hour after you ordered it won't let you cancel. You will get an email saying sorry but they couldnt cancel your order. They basically told me the only way to cancel now is to refuse delivery and that they will charge my card when it ships even though I explicitly told them several times I don't want it, cancel the order, don't charge my card.
[Nexus 10 General] espionage724:
He wasn't boasting about how he got his tablet... he was saying he shipping confirm and delivery, on the same day. Under normal cirmstances, this would not happen, since I highly doubt Google and UPS are doing same-day shipping all of a sudden...
[Nexus 10 General] marty22877:
spoke with another CSR today, 3rd time. On Saturday my issue was escalated to a "specialist" i replied to the email yesterday and no dice. So I called today and she told me that the specialist did push the order through this morning but it's still pending. I asked to speak to the specialist but he/she all of a sudden wasn't able to be reached. So she made a note that I wanted to speak to this "specialist" and he would get in contact with me. She said that if I don't hear anything back by 4pm est to call back and pretty much demand to talk to them. She did say that they are refunding shipping. Come 2pm I'm calling and demanding to speak to a manager. This is getting ridiculous.

As I'm typing this i get this email from my "specialist"

Thanks for responding back. I really appreciate your continued patience as we investigate the cause and resolution to this issue. I'll keep you informed of the status of this issue, but in the meantime, please let me know if you have any further questions I can clarify.
[Nexus 10 General] jonnypedantic:
I honestly don't care if folks want to boast about getting their orders. Good for them. I just don't want them lecturing me (or other folks in limbo) on the virtues of patience if they've already got their device in hand.
[Nexus 10 General] Alleycat68:
Aggggghhhh!

Their responses are changing; I just got off the phone concerning my N10 32gb order placed last Tuesday within minutes of being available:

Your order is still in the processing stage. It has been delayed due to unforeseen circumstances.

Please, know that we are working to complete this order.

We here at Google value your business.

She went on to say: "your order is moving along nicely and I should receive confirmation by the first of the week" :( The "unforeseen circumstances" were described and customer driven...she told me that "one individual ordered 40 tabs then canceled all but 8 to assure that he got the 8 he actually wanted". Issues like this are what she said was causing all the problems.

Google needs to swipe some Amazon employees to handle their shipping needs!
[Nexus 10 General] gary1203:
Frankly, Google should cancel all those 40 orders just to teach that worthless scum a lesson.
[Nexus 10 General] Jlindsey051:
So, would this cause complications with everyone? I placed an order last night and expect it to be here Friday. I'm thinking the plans as a birthday gift are being diminished slowly..
[Nexus 10 General] Alleycat68:
Especially with Thursday / Friday being holidays...
[Nexus 10 General] Jlindsey051:
Friday doesn't really count. They will be shipping wed and Friday. Definitely not Thursday though. They also charged me earlier today, even though they said it doesn't charge until shipped. Does that mean it shipped...?
[Nexus 10 General] marty22877:
Just got off the phone with them AGAIN and got the same bs, you're order is shown as processing you should have an email shortly. I asked to speak to a supervisor and got a William who was nothing short of worthless. He caught an attitude with me like I was bothering him. He told me the same thing that even if it ships it wont be here till Friday. I told him that i have a friend who ordered 2 hours after i ordered mine and they have theirs, he tried to tell me they were sold out by then. When I asked for his last name, he refused and told me I needed to speak with a specialist that he can't transfer me to or know the persons name. HORRIBLE.
[Nexus 10 General] Serinety:
First World Problems.....
[Nexus 10 General] 454SS:
I swear we just talked to the same person.
[Nexus 10 General] marty22877:
was he giving you major attitude? i asked him for his last name and he said i'm the only william, so i replied with "you're the only william in all of google?" he didnt like that too much.
[Nexus 10 General] gary1203:
I'm sure if you want to raise hell, you can.

They record the calls for a reason, just email google or something, mention the time of the phone call and phone number you called from, they should be able dig something up.

Then again, judging by how incompetent Google is, maybe not.
[Nexus 10 General] marty22877:
i started a thread over on the google's mobile forums. i say we all just blast it:

http://productforums.google.com/for...oid-devices/other-google-products/AQHkgXsDHao
[Nexus 10 General] marty22877:
Got fed up and made a post to Vic himself:

https://plus.google.com/u/0/102006899050303861189/posts/dDHPRUDKsFa

just like the N4 guys.
[Nexus 10 General] richB7:
Got an email my Nexus 4 had been back ordered. I ordered a 10 and not a 4. Called for the second time today. They said I was still in line to get a device... Lucky me, I ordered in the second minute Tuesday. Asked for cancellation as I have every day since Friday. Nope, since we charged your card last Wednesday you can't. You'll have to refuse delivery, again no one has any idea when that will be, then once we get it back we will issue you a refund in two weeks. Two weeks., after they finally ship and they've already had my money for nearly a week.

Called the bank, they are reversing the charge and my money will be back in my account by tomorrow. If they do finally ship the thing I'll refuse it. Ridiculous.
[Nexus 10 General] SS2006:
Same here op..
[Nexus 10 General] oldblue910:
Interesting...so today I called Google (6th time overall) about my order at 11:34 AM EST on the 13th. This time I was told my order was being escalated to a "specialist". I just went into Google Play and I see my order date has been changed from the 13th to the 19th, but my shipping estimate is still Nov. 15th. WTF? Anyway, clearly there was movement of SOME kind. I just have no idea what it all means.
[Nexus 10 General] Paladin27:
Maybe some hope after all. I just got off the phone with Google Support (my 4th call). The agent on the phone told me I would be receiving mine tomorrow. After the call I received this email from Google Play Support......

If you ordered on 11/13 and you did not receive a backorder notification email, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20.
[Nexus 10 General] 454SS:
I want to really really believe you.
[Nexus 10 General] locoboi187:
I ordered Nov 18. Any news on that?
[Nexus 10 General] Wooba99:
I called a little while ago and the lady is spoke to couldn't give any specific information. She was clearly stabbing in the dark. I hope for your sake you're right, but I wouldn't count on it.

If I could cancel my order I would. I'm so disgusted with google right now.
[Nexus 10 General] yogimaster2k:
I just got the same email as paladin!