yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] rabbit140:
Well, didn't you think that there clearly could be some errors while their servers were so stressed? That was only one server supposed to handle all the traffic (it was wirtten somewhere on xda i believe). Even though there was no error message, you got it :D I see you're really pi**ed, but hey, calm down, it's only a phone! Maybe the next batch will be out of some problems (like yellow tint; although it was only 1 phone reported to have it).

Let's just wait, world doesn't end now; it ends on the 21st December :P

Welcome to the world of Google, though.

Cheers
[Nexus 4 General] supercakefish:
Unlucky there :/
[Nexus 4 General] kefloxin:
That's what you get for being foxy, Roxy.

That sucks though. I ordered after and mine says nov. 15 :D
[Nexus 4 General] hev88:
i called and they told me it should go out with all the others... i specifically asked if there was a device for me and i was gonna get one from this batch and not be stuck on a waiting list. tykeyla or something like that told me yes there is one for me and said the preorder could just be a glitch/bug
[Nexus 4 General] Roxy:
I know I'm not the only one with the pre-ordered status. T_T

I think most of the female rep don't know what they're talking about. That's the answer that I got last night... but sadly, the male rep I talked to this morning told me otherwise. ( and so did their supervisor / manager )
[Nexus 4 General] InvalidUsername:
You really need to stfu. Google has no excuse

I'm really sorry, but I did tell you this yesterday. Remember? You kept claiming that it would be fine. I'm sorry, but Google really ****ed up here. I ordered at 8:35 PST as well (no errors, confirmation email within 15 mins), and mine says Nov 15th. I have no idea how that works. I remember you being one of the first people to order. Makes no sense.

If this happened to me, I'd be really upset. Can they not do anything about it over the phone?
[Nexus 4 General] lexcyn:
At least you can just sit back and wait for the phone to come to you. The rest of us have to keep checking and hope we are first in line for the F5 marathon this is turning out to be.
[Nexus 4 General] Roxy:
Yeah you were right. I guess the representative(s) I talked to last night didn't know better.

I asked them really nicely if they could do something about it... and everyone says they can't. ( even the higher ups )

I'm so sad. :(
[Nexus 4 General] venturizhou:
Ok this is what my orders look like on the play store.

However the first and the third Nexus 8GB are the same order. So on the one hand it's says shipping Nov 15th but then it also sames pre-order for the same order.
[Nexus 4 General] InvalidUsername:
Absolutely pathetic on Google's part. I'm really sorry :(
[Nexus 4 General] yonpa:
I have the same status :(
[Nexus 4 General] Roxy:
Hmmm... strange. Well, I'm not sure what to tell you, except that the ' pre-ordered ' one may be something that is out of stock. Or it could be a fluke. I don't know anymore. T_T
[Nexus 4 General] omrij:
I have the same status,

I sent Google a mail and got this (automatic) respons:

Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.

According to our records, your order should ship by the evening of November 15.

Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.
[Nexus 4 General] ctowne:
I wish I saw this earlier. I would've sold you my extra for what I paid. Sorry :banghead:
[Nexus 4 General] Leadsuit:
I can't see the attachment for some reason, what's the email about?
[Nexus 4 General] bozzykid:
No one was charged right away. What you saw was an authorization to make sure you would have valid funds in your account. Almost all retailers do this and when it ships the authorization drops and the charge appears.
[Nexus 4 General] qreffie:
That sucks. What time was your order placed?

I'm seriously hoping this doesn't happen to me as well. I got my order in for the 16GB at 8:36 PST and the add to cart link was still live for a good 10-15 minutes after I placed my order but my status does still say pre-ordered.
[Nexus 4 General] Hero_Guy:
I'm in the exact same situation add you down to the minute and haven't heard a thing still.
[Nexus 4 General] CrazyTomato76:
Check this out

http://www.androidcentral.com/custo...-4-backorder?utm_source=ac&utm_medium=twitter
[Nexus 4 General] DroidDavi:
i was just told if yours says pre ordered your backorder
[Nexus 4 General] nyijedi:
While this might be true, I wouldn't put much stock into it. Google reps are saying TONS of inaccurate things over the phone. Check out the main Google Play Shipping thread. They're literally useless.
[Nexus 4 General] N4rbs:
I ordered it on Nov 13, 2012 12:03:41 PM... If yours didn't ship by now its probably backordered. I'm in New Jersey by the way.

I wonder if Google is even reading these posts...They better not mess up next time. That is if I even decide to get another nexus from them.
[Nexus 4 General] Roxy:
Not necessarily. Someone posted earlier that his status was pre-ordered, yet his order got shipped out today.
[Nexus 4 General] chadmd23:
FYI, I thought I might stick it to Google by switching off of Android with the uncertainty of getting my phone, so I bought the HTC 8X. While I think the build quality and the interface blows away any Android phone I have owned, the lack of apps in the Microsoft store just kills it for me. I just hope my N4 comes soon, so I can return the 8X.
[Nexus 4 General] Euler MD:
Like ****, they backordered my phone even though it was supposed to ship today.
[Nexus 4 General] Roxy:
I still have not gotten a ' backordered ' email and I ordered at 8:35am PST...
[Nexus 4 General] Hero_Guy:
Same here.
[Nexus 4 General] Roxy:
Lets hope for the best for both of us. XD
[Nexus 4 General] stormtroopercs:
i ordered at 8:33 PST so if you get it and i don't i will be sad :(
[Nexus 4 General] DowntownJeffBrown:
Me either I ordered at 11:08cst mine still says pre-ordered. I just want some type of email on the status of my phone.
[Nexus 4 General] Hero_Guy:
I wasn't stressing too much about this order because I knew I would get my phone no later than Tuesday. Now I'm jumping every time I get a notification :(:thumbdown:
[Nexus 4 General] Richieboy67:
You are all set I bet..

sent via xda premium with nexus 7-Xbox live-loneleppard add me
[Nexus 4 General] shimshimhae:
i was on pre-order and mine shipping out about 14 hours ago. it's arriving tomorrow
[Nexus 4 General] ballasdontcry:
status page doesn't say preorder, but i still got the email, and my google wallet shipping status has not been updated.

after the nexus 7, i can't believe google can't get their **** together. it's ridiculous.
[Nexus 4 General] Roxy:
Thank you for letting me know. You're the 3rd person with pre-ordered status that I know of that has been shipped.

Yeah. It's ridiculous. I'm definitely not going to order anything from google at launch date in the future due to this negative experience.
[Nexus 4 General] CrazyTomato76:
I'm in the same boat, I ordered Nov 13, 2012 8:34:24 AM PST, I called Google twice today, they said I should see a tracking number tonight. It's a waiting game.
[Nexus 4 General] spencer88:
I said the same thing when I preordered the Nexus 7 from the Play store...but here I am lol.

Awesome hardware+awesome price=hard to resist.
[Nexus 4 General] sn0warmy:
Just FYI - Even those who actually had "estimated ship date Nov. 15th" instead of pre-ordered may be in the exact same boat. I was one that was expecting it to be shipped since it said it was supposed to be today but I just got an email from Google saying:

............

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=....

We apologize for any inconvenience and thank you again for your order.

Thanks,

The Google Play Team

.............

At this point it's clear that the online statuses mean nothing and if you get your phone within the next few days you are extremely lucky.
[Nexus 4 General] Roxy:
Yeah that's what I figured recently ( that status mean nothing ) so since I didn't receive a BO email, I think I'm good... for now.

Hopefully I'll receive a tracking number later tonight. If not, well... * sad face *
[Nexus 4 General] BumbleG:
Pretty much what I've been worrying about, no BO email but I'm still completely in the dark with pre-ordered on the Play Store and a pending charge on Wallet. It's been a rather unhealthy obsession on my mind over the past few days, it's probably best if we just wait it out and try to occupy ourselves with something else; whatever happens happens, and obviously the Google CS goose chase is just making me more stressed :S. I'm not too happy with how this is being handled, but there's really nothing worth the effort to me, and I'll just dread using my current One S a little longer.
[Nexus 4 General] Roxy:
Sadly I have nothing to do. I have completed all my homework, and do not have class for the rest of the week. lol.

I'm also bored of playing GW2... so... * shrug *

Well, at least there's something to look forward to this weekend.
[Nexus 4 General] Dr. Bocephus:
Still in pre-order, pending status.

Have not got the bad email yet.

Maybe the ones of us that are still seeing this will not get that bad email.

wtf knows.
[Nexus 4 General] neer2005:
Mine still says "complete" no BO email... Yet
[Nexus 4 General] expertzero1:
Guild wars oh my...
[Nexus 4 General] Roxy:
Lol what about it? I think the game gets boring when I play alone. It's definitely more enjoyable to play with friends.

Sent from my teapot. :3
[Nexus 4 General] expertzero1:
I'd rather play leagues than gw !
[Nexus 4 General] -=chad=-:
I have two order.

My 8gb order at 9:06am was shown as "Pre-Ordered", yet it shipped out today.

My 16gb order at 10:46am was shown as "Shipping estimate: November 15, 2012" and I received the back-ordered status email on this one.
[Nexus 4 General] abowmedia:
Hope thats a good sign for the rest of us on Pre-Ordered. 5pm PST and still no change and no notification of any kind from Google since the initial order on Tuesday. My order was at 9am.
[Nexus 4 General] evohog:
Im about to just say screw it and get a refund. Wanted it, waited for it, ordered it, got f'ed out of it, dont want it anymore.
[Nexus 4 General] varshil:
Exactly what i am planning to do! Google sucked big time
[Nexus 4 General] Roxy:
LoL is not my type of game. XD

Strange, but thank you for letting us know.
[Nexus 4 General] CrazyTomato76:
I'm still in pre-order, pending status, but the charge to my cc is now gone, looks like I'm hosed!
[Nexus 4 General] evohog:
Where I google wallet does it say pending? For some reason I dont see it
[Nexus 4 General] ibishuerta:
Foxy Roxy I have the same problem I placed my order at November 13, 2012 8:35:24 AM UTC-8 was charged immediately got a email with in 10 mins witha conformation number and as of today my status is showing Pre-order.

I called google play CS and they told me that everything is ok my order was placed and should be ready to ship soon that I don't have to worry about a back order at this point.

I'm going on a date wed and hope to have my new phone to take pics with this pretty lady lol if not the old Gnexus will have to do.
[Nexus 4 General] bozzykid:
You weren't charged immediately. That was an authorization. Notice on your credit/debit card account it says something like "pending".
[Nexus 4 General] ibishuerta:
bozzykid Yes I was 490 was taken out of my bank account no authorization or holds.
[Nexus 4 General] bozzykid:
That isn't even possible. Google never charges you right away.
[Nexus 4 General] msg125:
Mine was pre-order yet it shipped out today and should be here tomorrow. Ordered 16gb at 11:34 est.

I don't have a clue how they determined who's got shipped first, it sounds like it was random. I have a feeling those that haven't got the b/o letter will be shipping out tonight.
[Nexus 4 General] ibishuerta:
bozzykid That's why I called CS and asked why have I been charged but nothing has been shipped all they could tell me was that it's cause it was getting ready to ship

---------- Post added at 08:19 PM ---------- Previous post was at 08:13 PM ----------

Hope so I'm tired of waiting If I could I would have gotten next day air.
[Nexus 4 General] Leadsuit:
Any update on your order Foxy? My Nexus 4 and 7 are still sitting on Pre-order... ugh. I've called CS and they said my order was not back-ordered, which is great, but this Pre-order thing hurts my brain every time I check my order status.
[Nexus 4 General] Roxy:
Nope, not at all. Still on pre-ordered status. No BO email. No UPS my choice notification. None.
[Nexus 4 General] d_phekt:
Exact same for me too. Ugh!
[Nexus 4 General] Roxy:
Lets /wrist together. XD
[Nexus 4 General] d_phekt:
No doubt Roxy. I'd be more willing to /wrists if I were one of the bunch who got the BO email. I still feel like there's hope for us.
[Nexus 4 General] Roxy:
Lets hope for a tracking info early in the morning tomorrow... ( 12am-3am PST? )
[Nexus 4 General] -juanito-:
my status is Shipping estimate: November 15, 2012 .. and then they send go me this email

what the hell is going on ??!!

sorry for my english
[Nexus 4 General] expertzero1:
mine is still on preorder

no backorder email yet :)
[Nexus 4 General] Larswa:
Order status and the states it's been through.

Original order time: Order Date: November 13, 2012 1:54:07 PM UTC-8 (PST)

I ordered a 16GB N4, and a 16GB N10

Order state on play order status page have been Pre-ordered untill a few hours ago where it changed to "Shipping estimate: November 15, 2012"

On the wallet page, my status has at the same time been updated to "Google Inc. received your order. " as shown below:

Your order has been sent to Google Inc..

Google Inc. is responsible for charging and shipping your order. Have questions? Contact Google Inc..

•Nov 15 Google Inc. received your order.

•Nov 13 You placed an order with Google Inc. on Nov 13. Google Wallet sent a copy of this receipt to larswa.com@gmail.com

I have not yet received the dreaded "you are screwed" email :)

On the other hand I haven't received any shipping emails either....
[Nexus 4 General] Dr. Bocephus:
no change and have no idea what that even means.

:cyclops::eek:
[Nexus 4 General] Mikk36:
And he's in back-order list... :good:
[Nexus 4 General] Hero_Guy:
3am PST here and no email of shipment yet :confused:
[Nexus 4 General] BiDuSoft:
Now I officially realize that we don't need our ordering status to say: "pre-order" for us to be screwed. Many of us have the "complete" or "estimated shipping date" and we are still screwed. **** you Google.
[Nexus 4 General] spencer88:
I still can't believe you haven't gotten ANY emails at all. That's insane.
[Nexus 4 General] aceo07:
No back order email. No tracking email yet. Shipping estimate still 11/15. I also feel screwed.
[Nexus 4 General] Shaolin Style:
i'm in the exact same boat as Roxy. I'm on the west coast, ordered at 8:34am PST, got the 16GB model, and... nothing. i'm Pre-ordered & pending (play store & wallet respectively), and STILL have not gotten an email as of 5am PST today.
[Nexus 4 General] evohog:
Same here except the bumper.
[Nexus 4 General] diablonyc2:
Same here....I got a CSR email stating I sucessfully ordered the device (because I contacted them by phone)...but still noting Pre-Ordered. Things that make you go HMmmmmm
[Nexus 4 General] Ruzzah:
Easy way to tell if you're in, if they take money out of your cc then I believe its shipping. If not then you must wait, there's a lot of people ordering at once. :(
[Nexus 4 General] evohog:
Just checked the bank account and it shows the charge pending with todays date. Was there since the 13th but now says the 16th....WTF!!!!!!
[Nexus 4 General] Dr. Bocephus:
Just contacted google play. He asked me if i ever received the back order email? I said no, and then he said that it is in the process of being shipped and i will have it early next week.

I also had him waive my shipping costs and credit that to my CC, seeing that i had paid for 2 day shipping.
[Nexus 4 General] abowmedia:
Still no notification of any kind even though its now the 16th. Now the help center email isn't sending me an auto responder any longer. I guess i'm not getting the phone and no one has any clue whats going on here. Now i'm on the fence as to whether I should just go grab the S3 today at Tmobile for free. I'd so much rather have the Nexus but i've been using a flip phone for 2 weeks now waiting for this thing to come out, I can't wait another 3 weeks...
[Nexus 4 General] spencer88:
In the U.S. thread people are saying that they were in limbo of not knowing and they are receiving tracking numbers via email. There may be hope for you who haven't heard anything about your order at all.
[Nexus 4 General] NexUsandThem:
I had my order go through. Got confirmation that it was in Google's system and ready to ship. I spoke with 4 reps all assuring me my order would ship on the 15th. I never got a back order email. After being on hold for over an hour this morning they now say my order will be fulfilled in 3 weeks. I still have no email indicating this. Wallet is saying my unit will ship on the 15th and the play store is telling me the same. This has been a total nightmare. I would not be mad if I were told upfront wtf happened. I placed my order at 8:44 PST and yet getting a shaft. It was not first come first served. It was a mess that was handled quite poorly. I still don't know what the status of my order is as I have had reps tell me several different things. I cannot understand for the life of me how this could be so f'ed up. Wow Google. Please don't ever do this again. Or be upfront. Have your reps tell me the truth and not that I will get my order on time. Then find out I too am on the dreaded back order list. :eek:
[Nexus 4 General] xandr00:
Here's how my last 2 days have gone.

Check wallet. Still pending :(

Check google play. Still says "Shipping estimate: November 15, 2012". :(

Check e-mail for ANYTHING relating to my nexus 4. Nothing. :(

Check wallet. Still pending :(

Check google play. Still says "Shipping estimate: November 15, 2012". :(

Check e-mail for ANYTHING relating to my nexus 4. Nothing. :(

etc, etc, etc.
[Nexus 4 General] DimeShake:
That's probably a good thing -- if the charge has been renewed, it means you're probably shipping very soon. The initial charge was just a hold.
[Nexus 4 General] d_phekt:
Looks like a lot of us that have been in limbo have been getting tracking #'s now. I'm curious to see if any of us that have the "Pre-order" status have gotten any shipping info, or even better... their phone yet?
[Nexus 4 General] tutech:
I just got off the phone with the Play Store Devices department. My order was for 2 16GB Nexus 4's, one for myself and one for my wife, that was placed November 13, 2012 8:40:54 AM UTC-8 with both devices on one order. I was told that because my order is for multiple devices, I will almost surely get back-ordered even though both the online Play Store Account page and my Google Wallet page do not reflect that and I haven't received that e-mail yet. He said that most single device orders were being pushed through to shipping, but multiples were by and large being back-ordered. I said that I didn't feel that was very fair that people that ordered at a later time than myself were getting their orders fulfilled and mine was being bumped just because I needed to order multiple devices. He said he doesn't have any control over the process, just that is what he's been told. He said he'd credit my shipping charges back to my credit card for the inconvenience and give me an opportunity to cancel the order in a follow-up e-mail. I asked him about the possibility of Google throwing in complimentary bumpers when they do ship for the misleading information and inconvenience they've caused this customer and he said he hasn't been told anything regarding that, but you never know what may happen when they can fulfill all of the orders.

As I've been typing this, my follow-up e-mail came in and sure enough it says I've been back-ordered. :crying:

You can see the e-mail I've attached to this post.
[Nexus 4 General] Hero_Guy:
My last two calls didn't have a follow up email. Has that happened to anybody? Usually they do and the reps I spoke to never rushed me or anything.
[Nexus 4 General] chadmd23:
MINE JUST SHIPPED!!!

So I ordered at Order date: Nov 13, 2012 9:00:46 AM PST

And was a "Pre-Order" changed to complete on the 15th.

Got my UPS number, but its not active yet.
[Nexus 4 General] d_phekt:
Same... Ordered @ 10:36 CST

Was "Pre-ordered status until about 20 min ago
[Nexus 4 General] Roxy:
Sigh. I ordered earlier than you guys ( 8:35am PST ) and still nothing.
[Nexus 4 General] spencer88:
If you haven't gotten the back order email you're probably in good shape (despite what you may be feeling right now :p )
[Nexus 4 General] Roxy:
I dont know about that. Quite a few ppl who got BO email got their orders shipped today. * shrug *
[Nexus 4 General] tutech:
My first call that I placed yesterday did not get a follow-up e-mail, but the call I made today did.
[Nexus 4 General] Richieboy67:
Any news Foxy girl?

sent via xda premium with nexus 7-Xbox live-loneleppard add me
[Nexus 4 General] mudkiller:
I also on the west coast and ordered a 16GB at 8:33AM PST and still no shipping emails. It's still in limbo. :mad:
[Nexus 4 General] Roxy:
Nope. * sad face *
[Nexus 4 General] Chochiwpg:
I had no emails this morning either. No tracking number and no back order email. So I called the CS line and the girl I spoke with said my order was on backorder. Still haven't received an email telling me it was on backorder, but that's what she told me.

My status is still showing as pre-ordered but the order was received at 8:36AM PST.

I am one of the earlier people to get an order confirmation and people that ordered after me are getting tracking numbers. Pretty silly if you ask me.

On a positive note, the device will be shipped no longer than 3 weeks. So that would be the max, but sounds like it will be earlier. Also, they waive shipping as well.

So the longer you wait, the cheaper the device is and it gives the devs a chance to root, install a recovery and get some ROMs out there so when we get the device we are good to go. Peace.
[Nexus 4 General] Roxy:
She's talking out of her ass, because there's no way for them to check if your order is backordered or what not.
[Nexus 4 General] Chochiwpg:
Really? I thought she might be full of it because when I called I asked her if she wanted me to give her my order number. She kind of chuckled and said "No, that's ok but thanks anyway." She only asked for my name and email address and then told me it's on backorder. Then she sent the below email.

Thank you for contacting Google Play! I'm glad that I was able to assist you today.

We are working to ship all items in your order as quickly as possible within the 3 week time frame. You will receive an email confirmation as soon as your order is processed and on it's way.

If you have any further questions or concerns, please feel free to reply directly to this email. Also, you can visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contract_policy&policy=hardware

Regards

So, how do you know there is no way for the CSR to tell if the order is on backorder?