[Asus  Eee Pad Transformer Prime] speed4134:
This was filed in febuary,

http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf

It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.

Last winter, Asus customers in the U.K were offered refunds for their tf-201.

A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.

Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.

Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.

I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.

Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )

Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?

And the icing on the cake came with the email giving me the RMA number........

ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..

Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?

On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.

Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.

So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.

It's called the small claims court. It takes a while, but you can file claims up to 7000$

My tablet is in the service center again.......for the third and final time

If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.

After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.

I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....

Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !