[Galaxy S III General] alfiejbear:
SGS3 SDS help please?

sorry if this is in the wrong thread.

hi all,

phone has completely died, not even charging.

alfiejbear@hotmail.co.uk

Bought it about August/September 2012, cracked the screen badly after 20 days. However has still worked spot on perfect for the last 6-8 months with no issues. Suddenly, phone's in my pocket, i think i hear it ringing, as i go to get it from my pocket it comes out completely dead. I'm completely innocent like your friend so she's not alone in this exact issue.

I have contacted Samsung three times, twice the same person answered and then once another person which i then asked to speak to a supervisor- of whom was no help. I was told that my cracked screen would have to be repaired first for a cost to me of £130, estimate. Before they would even attempt to find the exact fault in the phone to see if it was covered under warranty. They would probably lie and void the warranty for other ridiculous reasons anyway, because like you said they're on a money making scam.

After feeling like i've been scammed i contacted the service repair centers and explained the situation and they told me the same thing, i asked if they would be so kind as to check if the phone actually has the sudden death syndrome ( which i'm 99.999999%) certain it has, of which the man replied after one long ass phone call "No, but look, bring it down and i'll give you my -----opinion--------", meaning bring it all the way down here and i'll say yes just to get a days work out of your screen repair.... i don't think so...then he'll tell me he wants another £150 or something to switch the main board.... so that's £250 when a new handset is only £330.

A couple of days later i thought about it for a bit and i rang Three, the network i am with because usually they're great and i'm assuming they're partly liable due to the fact i was jointly sold the product and contract at the same time from one of their stores. At first they told me about sending it off to a repair center to see if they could fix it and then i mentioned the screen and they said they couldn't repair it under the warranty because of that....so i said i'm not happy and i think you're liable bla bla can you give me a temporary phone or an upgrade or replacement. He told me i could have a refurbished S3 for £40 so i was happy enough with that... but then i asked just to double check if the refurbished phone would be under warranty because this refurbished s3 could have the same chip/hardware/software fault and die 2 days later?

So.... he spoke to a supervisor to check because he wasn't sure and i came back with an answer of "sorry Mr... i'm actually afraid we can't give you the refurbished phone if your screen is cracked...is there anything else i can help you with" I asked why and he explained his supervisor just said it's not possible because of physical damage because when they send it to samsung, samsung won't repair it for them and so they will lose money on the phone that i send them back....

I asked to speak to a supervisor ( btw i've been speaking to the technical team at Three network)

And he called me within 24 hours, told him to situation briefly, he basically didn't want to know, told me how it was going to be the same the previous man had said, i said i'm not happy and he asked me if i wanted to make a complaint and said someone will call me in 72 hours.....(this is the stage i am at now) and he cut me off the phone midway speaking. Nice...customer care their bro!

So i think it's weird how Three were willing to help me by sending me a refurbished phone for £40 until he told his supervisor that it had a cracked screen, i really don't know what to make of that. Someone tell me what they think of that please?

Also please can someone help me? I don't want to have to go to the solicitor because it's too costly but i'm tied into a 24 month contract for £31 a month and gave £29 for the phone itself. It has all my personal photos and information on their which i don't want anybody else to see. So i don't want to send it off if possible.

Am i in the right? or legally in the wrong?

I bought the phone in good faith that it would be covered under warranty should something like this happen, if this was mentioned to me at the point of sale i would've just bought an iphone. It seems quite unlawful actually. AND i was never sent an notification by Samsung or Three about any software updates to resolve the fault so how was i supposed to know.

Let me know what you all think, i'll try to stay in this blog/thread if i can.

If anyone else has had the same issue and had it resolved please shed some light for me

alfiejbear@hotmail.co.uk[/COLOR][/COLOR]