[Nexus 4 General] TrueBrush:
I am totally at a loss with Google on this? Total and epic failure from a company that prides itself on it's meticulous attention to detail and Engineers every little thing. How the hell am I supposed t believe that the company that can crunch massive data sets, route the quickest path to ones home, serve massive amounts of AD's and multimedia can blow it in running a simple Cart driven eCommerce business and fail to anticipate all these fairly obvious headaches coming to light. It really boggles the mind?

I got the Backorder letter too, but even that was very vague and provides no level of detail that can be useful. Already there is conflicting stories of folks getting the bo letter and a shipment letter, some who made two separate orders are left wondering which order is bo'd?

If I had to think out loud, I would surmise that in the effort of cutting costs down for this product they used there F-Team of managers for this product launch ... seriously!

*A notification system that failed to notify!

*No coherent product launch time (Midnight? 9EST? 9PST?) even when we fished around for details and the rumour mill had it at 9PST the damn store opened 30minutes earlier.

*No clear communication on stock levels

*No pre-order ... my god how stupid are the folks who ran this botched job!

*Not enough inventory on hand

*No cart limits like 1 per person or 2 per person ... I could add 100 to my cart and the thing would go through

*No cart queuing/ reserving/ holding mechanism ... ticketmaster holds a ticket for 5-10 minutes the instant it lands on your cart

*Cart/ Site kept crashing

*They didn't update the site to sold-out until late at night leading to the F5 phenomena, with people wasting time without knowing whether they can make an order or not ... fully knowing anyone after the initial 10 minutes after opening the Play store would be on backorder ... might as well keep selling now it makes no more difference at this point at least alleviate those who can't purchase now to join a queue and keep selling. What will happen now is they will launch in spurts resulting in the same level of chaos ... let people join the queue now if they will be backordered in anycase.

*For those of us who got the chance to order the assumption was that they would be able to make a shipment ... no reason why the system would fluctuate from in stock to of stock during the nightmare purchase with all the obstacles it had ... WHY THE HELL DID WE GET BO'd! If there system wasn't as one to one as it seemed with all it's rigidity in how much you can add to cart and it failing during purchase because it became out of stock ... then how the hell did you guys oversell?

No sincere apology, no corrective actions are being laid out ... and that token free shipping in no way salvages this horribly broken Play Store. Heads have to roll ... seriously! I've read stories of better managers/ CEO's, project leads being fired for so little ... the folks who have done an outstanding job of tarnishing the Google brand and have been doing so seeing that this type of nonsense is not new with those familiar with the Play Store ... I am totally new to the Android verse coming from WP7.5, BB7, and Maemo ... this first impression of how Google runs this store is not what I always imagined of Google which I love and use from Email to Google+ ... I even enjoyed GWave, I put up with the Buzz mess up ... but Play is such a horrible brand tarnishing experience and Google needs to improve there retail program or get out of it and let the pro's at Amazon handle it.

This is a joke, I can't believe it Google has been running a psy-ops campaign over at the Play Store to ruin there hard fought branding of Engineered Excellence. I hate the Apple verse and the perception that they created whatever is the next best thing when rather they made a incremental improvement on the natural progression of a product life cycle ... but give credit where it is due they are a behemoth when it comes to the retail experience and the level of customer service ... night and day difference in these experiences Google, please rectify it. It makes it silly to have a building full of the brightest people who can't attempt to sell something online when you dominate on the Internet... it is a running joke this Play Store. Heads must roll!