yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] crawlgsx:
x2. I'd much rather have received a bumper some time after the fact rather than a shipping refund.

Although I'd be REALLY happy with a status update and an apology ;).
[Nexus 4 General] mackster248:
Yeah if they threw in a free bumper then I'd be elated lol. Wishful thinking. :D
[Nexus 4 General] irishrally:
I'm just soooo pissed at Google that my 16GB Nexus 4 will be here in a couple of hours and I will have no bumper for it. I ordered the bumper just shortly after the phone. Ridiculous. :angel:
[Nexus 4 General] ceceh:
Google Play Support NOT CHECKING anything (and lying to customer)

So just called Google Play Support to check my order status (since I still see Shipping estimate: November 15 on Google Wallet). The guy from Google just told me that I should wait until tomorrow for a shipping notice. If I don't get the code, that means that my order was backordered. So I decided to ask him if he could access his backend system and check right now if my order is backordered. BEFORE I TELL HIM ANY PERSONAL INFORMATION, he pretended to type something in his computer and then told me: "your order looks OK". Intrigued about how could him magically know what was my order (I was not even calling from my cellphone), I asked: "can you please confirm my email?". Coincidently the phone call dropped.

I can't see nothing more disrespectful from Google than that. For those who are defending this awful support, think twice now.
[Nexus 4 General] djkinetic:
LOL I Just received the same email:

Thank you for contacting Google Play!

Unless you receive an email with subject “An update on your Nexus 4 Google Play order”, your order is not affected. And you should be receiving a shipping confirmation soon.

If you have any further questions or concerns, please feel free to reply directly to this email. Also, you can visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contract_policy&policy=hardware

Thank you,

Chertessa

The Google Play Support Team
[Nexus 4 General] spencer88:
I just got home and unboxed mine.

Guys trust me, it's worth the wait, don't give up.

I'm just waiting on fedex to deliver my straight talk sim kit.
[Nexus 4 General] ctowne:
Doubtful but it would be cool. Hey I just noticed you are from Maine!
[Nexus 4 General] djkinetic:
personally i'd rather have the 25 dollar play store credit =) i got a mofi pouch en route till diztronic tpu cases come out for it...at this rate tho the case might be out before the phone lol
[Nexus 4 General] Raikyure:
Just talk to a rep on the phone. The whole process is not slow because they are slow in processing, but because they sold too many. She told me my phone "should arrive in three weeks". If it takes more than that, I'll go mad.

It was 16GB, ordered at 2:00 EST, received BO e-mail but play store showed as "shipping Nov. 15th" and bank still shows the transaction. GW pending still.

The rep was nice so I'm actually not that frustrated anymore.
[Nexus 4 General] crawlgsx:
haha delayed much :laugh:, That is why I called you a Maina WAYYY back in this thread and made a comment about us mainers hoggin up all the N4's (there is at least one other, Nash2000 at least tried not sure if he got one).
[Nexus 4 General] VictorNYC:
I agree ! Not trying to rub it in since I know how many of you are still waiting but it really is a nice looking phone ! :)

Artificial Intelligence is no match for natural stupidity....
[Nexus 4 General] ctowne:
Haha I remember :p forgot it was you though
[Nexus 4 General] afbengochea:
Well technically it's not his phone. Just the only option until his nexus arrives. He had the gs2 up until today since he thought he'd have his phone by now. At least he's got a tracking number. Yeah ios 4 is what has slowed it down to a crawl.
[Nexus 4 General] crawlgsx:
haha too funny. I am honestly not that upset at it not being here, or that it COULD be Tuesday. I am just so damn angry and frustrated with having no clue what so ever as to the status of my order. Crazyness I tell ya.

I should go buy a new game or something to take my frustration out on other than XDA :D.
[Nexus 4 General] eep2378:
You should feel fortunate your at least getting your phone.

Sent from the Nodes of Ranvier
[Nexus 4 General] ctowne:
No no no... Wait... They should just give all of us our phones for free! That would make me happy ;)
[Nexus 4 General] kingnaldo28:
Why? because you ask?
[Nexus 4 General] irishrally:
Of course I was only joking. I'd prefer to see people get their phones before I get my bumper.
[Nexus 4 General] ctowne:
I'm assuming you didn't get the backorder email? I'm not that upset either, I just want it soon! I'll just drink away my frustration tonight. Who's with me? It's Friday ain't it??
[Nexus 4 General] crawlgsx:
Nada, not a single email lol.

I am on pain meds for my stupid teeth problems at the moment or I would be! :crying:
[Nexus 4 General] dankoman:
+1

I'll drink to that!
[Nexus 4 General] echaru:
At least I'm not alone in the land of limbo. Thanks for keeping me company guys. I'm so happy I'm not getting the phone on time. Yay! :crying:
[Nexus 4 General] nateysmith:
I am in the same boat. Sitting in this state of am I on backorder or not sucks. I just wish I knew.
[Nexus 4 General] icecicle:
Im with this guy. I don't even work weekends so F it monday will come quick enough . . and the Falcons boutta merk the Cardinals. done. swimming pools.
[Nexus 4 General] crawlgsx:
Group cry session :crying:
[Nexus 4 General] djkinetic:
+2 drinking the night away indeed
[Nexus 4 General] ctowne:
Swimming pools? I wish I didn't tell myself not to drink liquor anymore. Gotta stick to beer though so I don't get kicked out of anymore hockey games :angel:
[Nexus 4 General] dankoman:
Hey guys, at least by the time we get our phones, there should be a solid and tested root method, TWRP, and hopefully some official builds released on the development front. I'm looking forward to AOKP and paranoid android.
[Nexus 4 General] echaru:
Limbo, limbo, what cha gonna do, when they come for you.
[Nexus 4 General] drose6102:
Already having a Sailor Jerry and coke. No word on my 4 either. Purchase is still pending on the credit card... doesn't look good for me. Ordered 11:45am est
[Nexus 4 General] kayateia:
I'm not so much for drinking myself, but I made limbo cherry pie last night. It was a nice way to move my mind to something else and was very tasty. (Well, okay, I didn't eat all of it yet, so I guess it will be very tasty for me when I get back tonight too. :))

View attachment 1487454
[Nexus 4 General] Zurginator:
SLIF* :laugh:

*sorry liver it's friday
[Nexus 4 General] ctowne:
Jerry will help!
[Nexus 4 General] ctowne:
ooo that looks good. I just remembered I forgot to eat lunch lol. Wow so off topic... My brain is mush after studying for my diffeq's exam I had earlier today.
[Nexus 4 General] ericinmn999:
Backorder on google...thank you TMobile. Next day delivery and I'm typing on a Nexus 4 RIGHT NOW... Butter

Going to root an a moment.
[Nexus 4 General] Richieboy67:
This is my good news today..

_---

Hi Rich,

Thanks for the message. I can see how your situation would be frustrating. Since there were so many orders placed in a short amount of time, the normal processing time is not going to apply to some orders placed on Tuesday. We are taking care of the orders as quickly as possible. All the orders should go out within the next three weeks. This does not mean that your order will take the full three weeks to ship.

Your shipping will be refunded for the delay in the order automatically once your order has been shipped. If you do not receive this refund, please let me know or give us a call and we will be happy to help you out.

Thank you for your understanding.

If I can help you out further, please let me know.

------

If he can help out further? Yes, all very helpful.. Is this even Google? Has Google been taken over by idiots? I don't mean cs...

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[Nexus 4 General] MusicMan374:
Ugh, the preauth on my debit card disappeared today, so my money is back in my account, and I still have gotten no email from google or UPS. No backorder email, no shipping email, no nothing. I guess no news isn't good news then, because it didn't charge me, which means it hasn't shipped. **** me.:( Still says shipping estimate 11/15 in google play...
[Nexus 4 General] dzap:
Two orders here guys. One made at 8:33AM. Another at 9:08.

Separate Google accounts. Separate credit cards.

Neither has shipped. Neither has gotten a backorder or shipping email. Called on both orders, and neither of them have a valid excuse either. Sigh.
[Nexus 4 General] MusicMan374:
Same boat. They put the money back in my account though (pre-auth disappeared), did the same thing happen to you or is the money still on hold?
[Nexus 4 General] djkinetic:
Welcome to limbo land!!! :victory:
[Nexus 4 General] nikeman513:
If you didn't get a backorder email and still have pending I'm sure you will get delivery on monday
[Nexus 4 General] Richieboy67:
Really..limbo is good.. getting the bo notice is bad.... You guys should be celebrating.

I have no choice but to wait so I will... no sense crying anymore.

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[Nexus 4 General] asdf916:
good god. grow up. there's no need for name calling. things happen. stop whining. i don't understand how some people can't understand that they're just simply inundated. could google handle this better? sure, but that ship has sailed. just sit back and let them work.
[Nexus 4 General] ctowne:
I got bo email and I'm not quite crying
[Nexus 4 General] MusicMan374:
Not sure about that, they've started lifting preauth's on credit cards, so I think that means we're scheduled for the second supply in a few weeks and for some reason we just never got BO emails.
[Nexus 4 General] Zurginator:
The louder the noise, the more likely they are to take responsibility and make sure it doesn't happen again.

Case in point: Apple maps. Apple's policy has always been to sweep complaints under the rug --- that one was just too loud.
[Nexus 4 General] jcbwaters3:
I still have the preauthorized amount on my debit card and got the backorder email. I even cancelled my order last night but the charge is still there. I wonder if its still possible to receive a phone if I cancelled after they processed my order. Just because of the delays on updating the status of an order?
[Nexus 4 General] crawlgsx:
I'm suspecting I may be in that boat, since I didn't even get a confirmation email or anything else.
[Nexus 4 General] dzap:
Still pending, I used a Chase VISA though (first order used a BOA Visa which I don't have online access to at this time so not sure on that).

---------- Post added at 02:22 PM ---------- Previous post was at 02:20 PM ----------

For those of you still in limbo though...on my second call the guy told me they were supposed to hear something by 5:30PM EST (yes I clarified and asked him Pacific or Eastern and he said Eastern time). He said I can call back and ask for a specialist to look at my order if nothing happens after 5:30.
[Nexus 4 General] the_r2d2:
Ordered at 9:01AM PST for delivery in NYC... Got BOE yesterday... I still have the pre-auth on my Chase Freedom Visa card
[Nexus 4 General] El Daddy:
How low can you go!!
[Nexus 4 General] TheFiveDots:
Pre-auths also just expire after a predetermined period of time. Typically the seller does not control this. It has been 72+ hours, so this is likely the case.

It would be very rare for them to have control over individual pre-auths. They would likely be setup for a default pre-auth length that covers their typical shipping window and then they would expire automatically. They could of course request another pre-auth to extend it.
[Nexus 4 General] afbengochea:
Not sure about that. I had placed two orders on two different cards. Got the bo email yesterday. Today I got a tracking number for one of the orders. The funny thing is that on the other order which I used my bank card I had a preauthorization charge as of the 13. I checked today on that account and it looks like its now from today. Like if maybe it was charged. Calling the bank now to confirm
[Nexus 4 General] ctowne:
You limbo guys are nuts!
[Nexus 4 General] djkinetic:
They maybe inundated, but an official statement from Google regarding those who havent received any type of communication from Google would do alot to appease those of us in "limbo" This launch is worse then the N7 launch by far, at least with the N7 launch they came out and said after a day that if you ordered at this time this model that your order would be shipped by this date, all other orders will b processed within this time frame based on the order they were received....I understand they got tons of orders in a short amount of time, and this would inundate them,

But this launch which quite possibly is their biggest and most important, and google is silent as crickets in regards to all the orders that have been sitting in pending for the last 36 hrs, and no a statement from customer service reps is not acceptable as we have found them to be just as clueless as we are regarding the process...I can't understand how they can carry out a product launch with such ineptitude in regards to logistics and procurement, simple market research would have shown them an estimate as to the demand of the device...quite simply their system failed on multiple levels, then the audacity of Google to then ship devices in a process as random as picking a straw out of a hat, I equate that to someone cutting you in line for that video game system you waited 24 hrs for in line....and to top it all off no official word on those who are still in limbo...lastly this hasnt been addressed and I'm gonna mention it, the phone went on sale in Australia 24 hrs before it went on sale here, the wallet and play store had issues there, UK went live 12 hrs after Australia guess what wallet and play store had problems there, Hey google wake the F up, 2 launches and both have issues with the check out system, I wouldnt have minded if google came out and said we're delaying the launch till we can sort out these technical issues, I'd be annoyed but hey I'm sure most of us would have been ok with that if it meant a smooth ordering process...

This is the same company that we trust with much of our personal info, and a company that has servers that crunch millions up millions of searches a day...sorry but no one should be defending Google for how this launch and the whole order process was handled...Try ordering a device from Apple at launch, I guarantee you it won't be nearly as infuriating as this has been from Google

/End of Rant
[Nexus 4 General] daweeze02:
Both my orders shipped today. They were ordered 1pm est launch day. I called this morning and the csr escalated my pending orders. And around noon today o got shipped emails. UPS says delivery Monday.
[Nexus 4 General] djkinetic:
4:31 CST ain't nothin happening on my end looks like i'm having a specialist look at my order.
[Nexus 4 General] ctowne:
+1 lol

Backordered baby!
[Nexus 4 General] ctowne:
How did get escalate them? I want a csr to do that for me.

Backordered baby!
[Nexus 4 General] El Daddy:
Just trying to lighten the mood around here!
[Nexus 4 General] daweeze02:
I called three times since yesterday and this was the first one that offered to send an email to the processing department he said. I called around 830 am est. 40 minutes on hold.
[Nexus 4 General] ctowne:
Thats awesome! I'm jelly
[Nexus 4 General] afbengochea:
Just got off the phone with the bank and its confirmed that it was charged to the account today even though nothing is reflecting it in my wallet or play store. Btw this was order at 8:45 am California time
[Nexus 4 General] HyperM3:
I see what you did there... :good:
[Nexus 4 General] XupModz:
Got mine 30 mins ago :) you jelly? :P
[Nexus 4 General] Hero_Guy:
No I'm pissed.
[Nexus 4 General] djkinetic:
LOL +1
[Nexus 4 General] XupModz:
F5 was my friend :)
[Nexus 4 General] djkinetic:
No lady luck was your friend, people had auto refresh plugins set to auto refresh every 3 seconds, and still couldnt get one cause of the wallet issues, so basically it was luck of the draw to who got one actually shipped, since seems like google just picked whose were shipped from a hat.
[Nexus 4 General] ctowne:
Kinda

Backordered baby!
[Nexus 4 General] irishrally:
Are you tempted to open your 8GB? A little steam on the tamper labels?
[Nexus 4 General] il buono:
I managed to purchase mine from chrome on the iPhone 5 since I wasn't near my laptop. I didn't think it was going to go through but it worked.

Sent from my Nexus 4
[Nexus 4 General] aneftp:
Congrats to those lucky to get shipment confirmed or have it in their hands already.

I got dreaded back ordered email yesterday. Was made but slept on it and said its ok. It's only 3 week wait.

So emailed google. Told them Dec 7th at the latest? Got email response that 3 weeks as only a guidance so no guarantee

"Within 3 weeks" is the only guidance I can provide at this time. I’ll only know the scheduled delivery date when you receive an email notification that your order has shipped."

So google isn't guaranteeing anything. Even 3 weeks.

Hate to say it. When Apple says "ships in 3 weeks" Its right on spot. Right now we have no clue when our orders will ship. If LG needs to product new batch, it may take 2-3 weeks to produce new batch. Another week to ship it over. Who knows at this point.
[Nexus 4 General] MusicMan374:
So a little update on my whole Google dropped the preauth on my card deal. I messaged my financial institution asking if it was a hold or a charge and this is what they said:

So maybe the preauth holds simply expired, and it doesn't necessarily mean that you are backordered and it won't charge and ship today? Just an optimistic thought. It did not post though, so I don't know T_T
[Nexus 4 General] Richieboy67:
First off I will do what I want. I said I was not talking about cs. Skip my posts if you do not like what I say..

Second, you missed the whole premise of what I was saying.

As for name calling..give me a break. You missed the whole thing.. I was saying this is not the Google I know. In other words, taken over by idiots, monkeys aliens.. Understand now?

I am usually the guy that sticks up for Google as I did before this started. I said they would be prepared, don't worry..etc.

I am fine now with waiting but it still does not excuse the poorest flagship launch ever..To me this was as huge event. Apparently to someone in Google management it wasn't..

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[Nexus 4 General] eneka:
UPS LOST MY PACKAGE. I AM SO PISSED RIGHT NOW

....called UPS and they said I have to contact the seller so i'm on hold with the Play store CSR and i'm supposed to get some followup email stating that I didn't get it...hopefully they'll be able to ship one out or something...

edit: just got the email, it's a consent for Google to disable the device.

"I'm sorry to hear that you're experiencing issues with your delivery.

Because your device has been lost or stolen, we need your consent to disable it.

Please read the following statements carefully:

- I am the original purchaser of this device with IMEI/Serial: {filled in by agent}

- I authorize Google to remotely disable this device with IMEI/Serial: {filled in by agent}

- I understand that this device will not be usable as a phone or as a computing device for any purpose after Google disables it.

If you agree with the statements above, please reply to this message with the words "I CONSENT." Your original device will be disabled, and you will receive a follow-up email with further instructions"
[Nexus 4 General] Roxy:
... Ouch. Hope you get that sorted out.
[Nexus 4 General] N!ghtgold:
This is hostel territory... Well I will just limbo around until The big G lets me know

whats gonna happen... Guess I will have to find something to keep my mind off

of not having my S*** in hand :D
[Nexus 4 General] DowntownJeffBrown:
Man that's just a slap in the face. Yes they will send you a new one but who knows when. I'm sorry man
[Nexus 4 General] sleebus.jones:
Yes. From their vaaaaaast inventory. :silly:
[Nexus 4 General] dzap:
Ouch. That's rough...
[Nexus 4 General] MusicMan374:
I think that might just be worse than limbo... :eek:
[Nexus 4 General] irishrally:
The Cylons have taken over Google.
[Nexus 4 General] jcbwaters3:
Same thing happened to me. The date changed to today. I also have a charge for $1.00 from Google which I would assume would be the pre authorized charge but I have no idea. I also have another charge from Google for $324.76 dated the 16th. I'm lost. Not to mention I cancelled last night.
[Nexus 4 General] Richieboy67:
I just mean that I have come to expect great things from Google. This just does not seem like them. I am talking about the lack of info, hence the word "idiots".. I love Google and did mean anyone in particular..

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[Nexus 4 General] YoungAceAtlanta:
Just got my Nexus 4.. I gotta admit the screen looks pretty washout compared to my HTC One X which uses IPS display as well
[Nexus 4 General] Pedro Peguero Jr.:
...... and all this fiasco and your already comparing and complaining loll..
[Nexus 4 General] Stadsport:
Received mine around 1pm today. Already rooted ;)
[Nexus 4 General] Richieboy67:
Really? Washed out? Can you post side by side pics? I thought those screens were almost identical..

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[Nexus 4 General] DaX05:
Custom kernels cure everything!

Beamed via Nexus 4
[Nexus 4 General] crawlgsx:
Feel free to send it to one of the 100's of us sitting here waiting for ours (or who couldn't even get an order in) who would appreciate it.
[Nexus 4 General] MusicMan374:
Just got off the phone with google, they said it won't charge my card until it ships (hence why the preauth expired and it didn't post, because it hasn't shipped yet, but it doesn't mean it won't). He said they're trying their hardest to meet the 3-5 business day shipping policy and he reiterated that if you didn't get a backorder email, you weren't on backorder and we should be getting a tracking number by the end of the day (but that's what they said yesterday too, so...)
[Nexus 4 General] jsuresh:
limbo club...

8:36am PST order for 16GB + Bumber. Got confirmation email but nothing after.
[Nexus 4 General] Richieboy67:
Dam! I haven't even rerooted my nexus 7 yet and I updated manually the first day 4.2 was out.. You are fast! Did you root it while it was still in the box? haha

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[Nexus 4 General] crawlgsx:
Yeah at this point I 100% don't believe that. It's already 6:23 EST. If it hasn't shipped yet today, it is probably not going to. This means it will ship Monday, and who knows what the holiday week will cause with shipping.

I'll be surprised to see my device by the Monday after Thanksgiving.
[Nexus 4 General] MusicMan374:
God damnit... UPS showed up at my door! Totally thought it was going to be my nexus (even though I had no tracking number)

...but then it was my microsim card from T-Mobile for my nexus. Total let down.

At least when I get the phone I'll have a sim card for it now.
[Nexus 4 General] XupModz:
I did get a 8gb though I'm a very minimalistic person I only use 3gb in all on my Gsll
[Nexus 4 General] otariq:
Lmao same here it was just a replacement hard drive
[Nexus 4 General] dale_cooper:
Mine just arrived 20 minutes ago - beautiful phone in person. Lightweight for how wide it is. IT seems like the same weight as my one s but feels lighter for some reason. THe haptic feedback is perfect - I know others said this but many it makes typing really nice.

Can't wait to play. Hope you guys get yours soon.

Oddly enough my invoice from google play says the phone was shipped on 11/14 - makes me wonder if they were processed somewhere else adn then logistically coordinated at the huge UPS facility in louisville on the 15th.