yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] undercover:
I see it went as well for you guys as for everyone else...UK included... Gotta wait for the next batch i guess. I hate google right now :D
[Nexus 4 General] jmejiaa:
I think those are only authorizations, not charges yet. Your bank just doesn't show the funds to prepare for the actual charge.
[Nexus 4 General] P00t:
im so happy with the 8gb i got!

cant wait to see it and play with it!

hopefully, many devs got the chance to order it!
[Nexus 4 General] wngmv:
OMG this is totally it. I ordered from an iPad. The order on my PC laptop didn't went through but the one on iPad did.
[Nexus 4 General] tawfiqmp:
Thanks. I guess I shouldn't really be complaining since some people who ordered early still haven't gotten theirs shipped.
[Nexus 4 General] swordstrength:
Just got off the phone with customer service for the third time. I told him about ordering within the first 5 minutes of the phone going on sale and how I had not received anything other than the Order Confirmation email. He told me he has ordered the Nexus 4 and Nexus 10 as well and he is stuck in the same Limbo situation as I am, but he said he was forwarding my case to Tier 2(?) which is some kind of shipping department or something, I'm not sure what he meant. He said they might be able to sort out my order...which isn't very reassuring. But he said that the orders placed within the first 20 minutes or so of the Nexus 4 going on sale did not go through to Google for some reason, that's all he knew. But I don't know who to believe anymore. I have heard different stories on each of my 3 calls, the first saying I should have my phone by last Friday. I just want the freaking phone I paid money for... I think this is the last time I buy a device from Google.
[Nexus 4 General] bkforyou:
ouch. i believe i'm going to be in the same shoe. =(

I ordered mine at 8:32PM PST.
[Nexus 4 General] 72Monkeys:
Tweet andy rubin

I know I keep saying this...but if you're stuck in limbo.....

TWEET ANDY RUBIN (@arubin). something like "@arubin wtf Andy, where is my nexus?"
[Nexus 4 General] tawfiqmp:
That just doesn't make any sense when some people who ordered the phone in the first 20 mins have gotten theirs shipped already. They're just making things up so they have an answer to tell you.
[Nexus 4 General] swordstrength:
I think you're right, but I mean I hope he was at least serious about sending my order to some shipping specialist or something. Although I don't know if it will even end up helping at all. I just want the dang thing, and it better be flawless when I get it after going through all this crap. Though, from what I've heard there is already problems popping up.
[Nexus 4 General] N!ghtgold:
I talked to a rep for the 4th time yup I'm bored as s***.

She told me that my order is just waiting for a tracking number..

After I got off the phone with here I got this email from her

Thank you for contacting us. It was my pleasure speaking to you, as I promised I have sent your account to a specialist to further assist you. You will be contacted within 24 to 48 hours. Thank you for your patience.

Thanks,

Teresa

Hopefully this will help my Nexus find its way to my doorstep.. :D

I will keep you guys updaed on this.. Hopefully we can all get some clear answers.
[Nexus 4 General] crawlgsx:
Crap I placed my order from work on a hackintosh running OSX so it would probably come across as a mac :silly:
[Nexus 4 General] tawfiqmp:
It's almost been a week. For people that ordered on the same day it was released, they should've all gotten theirs or at least be en route to get theirs by now. This is worse than the HP TouchPad, the iPhone 4, and any other device that had a major sale/preorder.
[Nexus 4 General] crawlgsx:
x2. I don't think I have ever in my history of online ordering felt this neglected from a seller. Not even on ebay. That is pretty sad.
[Nexus 4 General] swordstrength:
Triumvirale

I definitely agree. There isn't any excuse for Google. I'd rather receive an email about being BO'd or anything AT ALL about my order though. I hate that I'm in the dark and Google hasn't made any statement nor apology for any of this.
[Nexus 4 General] 72Monkeys:
I spoke to soon...I love the reasoning, but are there people who ordered prior to 9pst that have received tracking info and/or their 4?
[Nexus 4 General] Orion575:
Just recieved mine 20 min ago !!!
[Nexus 4 General] 72Monkeys:
thanks for the clarification on that rumor. now suck it!

(....sorry man, it's obligatory that we hate on you...no hard feelings.:laugh:)
[Nexus 4 General] kgeissler:
I think all our phones are waiting for tracking numbers.
[Nexus 4 General] asdf916:
has everyone who has received their phones receive their tracking # first?

guess i just don't want to go home expecting the phone when i haven't received tracking yet. :(
[Nexus 4 General] 72Monkeys:
lol, this too shall pass...next year we will all sit back and laugh and laugh...hopefully.
[Nexus 4 General] N!ghtgold:
One person so far has received a phone without tracking info... I believe this was on Friday

I could be wrong on the actual day though..
[Nexus 4 General] Simer03:
Yes in the same order! I just got them!!

Sent from my Nexus Prime
[Nexus 4 General] ctowne:
I want

Backordered baby!
[Nexus 4 General] aphlipot:
Hmm, I called about my order as well, although I admittedly lied about not receiving the backorder email, she told me my order was stuck in the processing phase, and told me a specialist would contact me in 24-48 hours. Interested to see what they have to say.
[Nexus 4 General] 72Monkeys:
oh no, I strayed with the 4S, I was weak! but I traded it in for a GNex within 30 day...you think Google founf me out??? F***! :cyclops:
[Nexus 4 General] Richieboy67:
That would be great. This would have been fine had I kept my other phone. Another 3 weeks with the same phone I have owned for almost 2 years would be no problem. In port to get the money though for this I had to sell.

I know that me crying about it will do no good. Surly I can go a couple weeks with no phone... I feel like I am kicking heroin or quitting smoking.

Anyhow, I have the worst luck. I bet I will be last to get one.., lol

sent via xda premium with nexus 7
[Nexus 4 General] eep2378:
You bastard! :p Congrats, bro. You be careful with that glass now, you hear? ;)
[Nexus 4 General] aphlipot:
Hey man, where uh do you live so I can try to calculate UPS shipping times and such? ;)
[Nexus 4 General] Richieboy67:
Me too! Can I have the box? I want to lick it.

Jk. lol

Wow--sry to be off topic but Tamron Hall = wow

sent via xda premium with nexus 7
[Nexus 4 General] N!ghtgold:
Same thing I was told.. but Im in limbo lol

I wonder what lies ahead now...

I also think they are saying this so we will stop calling haha

I will never give up I will use all minutes lol
[Nexus 4 General] dblake15:
Holy cow. I just decided I would call Google Support since I have not heard anything since Tuesday.

All I can say is wow.

So the first person I started talking with was a very nice lady and she had nothing but canned responses and said she would send my info to the second tier which is the shipping specialists and then hung up on me. (We probably just got disconnected)

I decide to call back and got a guy named Stefan who is ncie as well and tells me that my device should have already shipped out and not sure why it didnt and that I have to foward your info to the shipping team. So I said great do we have any idea how long it takes for the shipping team to get you and answer and he says no. I then asked how about a list that says how much inventory and when things will ship out so I can set expectations for myself, and he said he has no idea.

So I ask for the supervisor and he gets on, (young dude right our of college) I am super nice to the guy and we are talking and he has no idea what is going on in the shipping dept. Not even sure when they close, if they ran out of inventory, when they will hear back from them. They just send an email to a group email address and when they send it back they send it back. So that was nice to hear that the policies and procedures are setup just no communication between groups. The right hand does not know what the left hand is doing.

The bottom line is you will only get canned responses at this time and they have no idea what is happening. I think the most disturbing to me was I never heard anything since I order the device. That is just terrible business. Plus they said it should have already shipped which is even scarier.

But after these phone calls I feel bad for the CSRs and I need to go drink. If it comes it comes. I dont care anymore. Me and my 3GS are getting cozy.
[Nexus 4 General] djkinetic:
so aside from my order moving to the top of my play store and the date changed to nov 19, still no shipping info, no update to wallet, no charges on the card since the preauth has fallen off, sadly the mofi pouch i ordered for the phone has already arrived from china....thanks google.... =/

---------- Post added at 02:52 PM ---------- Previous post was at 02:50 PM ----------

i figure my phone will arrive sometime between this week and next year...
[Nexus 4 General] 72Monkeys:
that sucks! I feel for you! luckily I didn't have to sell my S3 before I received the N4...but I will have to explain why we'll be eating Spam for Thanksgiving. ;)
[Nexus 4 General] aphlipot:
Yeah your post was what made me call haha, I'll be interested to see what they say, wonder if we both will get the same response. Yeah it will probably just be a regular support employee just changing the email signature to Shipping Specialist.
[Nexus 4 General] Exel:
Loool.
[Nexus 4 General] djkinetic:
It is what it is, I think a bunch of us were all excited when we first ordered it, now I think alot of us in limboland are whatever about it now, I expected to have the phone at the latest in my hands by tomorrow, but theres a next to nothing chance that happens...so now I feel like if it comes it comes, more looking forward to my Wii U now which is suppose to be here sometime between this week and next.
[Nexus 4 General] d4ft:
The wait has already taken a toll on all our productivity levels, I'd assume. I think we should all just concede to the fact that there isn't much we can do about this massive c*ckup. Too much second-guessing only makes us more delusional. But I can't stop F5ing my wallet and play account page =(
[Nexus 4 General] 72Monkeys:
Time to let off some steam....I have to go run some trails before I fuse to my chair and/or throw my laptop against a wall... :D
[Nexus 4 General] ziddey:
Well, got a response today. Completely irrelevant response..
[Nexus 4 General] aphlipot:
Join the club, I haven't gotten much done all week. I wonder how many hits I've given both the play store page and the wallet pages.

---------- Post added at 10:05 PM ---------- Previous post was at 10:03 PM ----------

That is a terrible reply.
[Nexus 4 General] djkinetic:
That takes the cake as far as responses go....wow...smh
[Nexus 4 General] otariq:
+1 to this. I'm trying to study for ****ing exams and can't help but check my email/this thread every 10 mins for updates
[Nexus 4 General] jjjsong:
I called google again and I was told the orders aren't really being processed based on the order time (we know that already obviously).

The CSR said it also takes the quantity into consideration (I ordered multiple in 1 order). So I guess it sucks for me doing a group buy to save on shipping cost.

Either way the CSR doesn't seem to know anything and she just says my order status says pending and she'll forward my case to a specialist.

ordered at 8:34:59 PST

no automated BO email

received confirmation email

Nov 13 with "Complete" on google play

pending in wallet.

credit card auth disappeared.
[Nexus 4 General] :
I wonder if they didn't run out of specialists.
[Nexus 4 General] Pitnefor:
this is completely ****ed logic (by google). eat **** google
[Nexus 4 General] abpat2203:
Sent an email to Google asking about my order on 11/14/2012:

and this is what I got in respone:
[Nexus 4 General] aphlipot:
Which means that even though it shows complete it has yet to ship out, or they have no way of accessing that information.
[Nexus 4 General] legacygt:
Well, I have the opportunity of buying a 8 GB for 350 on Craigslist. So I think I am going to cancel my current order. Good luck guys.
[Nexus 4 General] makimbo:
No backorder email but was told by CS that I am on backorder

I am one of those people who have NOT received the backorder email or the tracking nubmer. After almost a week of calls to Google customer service I was finally told that Google had a glitch with sending backorder emails too. And if I have not received my tracking number by now I must be on back-order. The support rep admitted that they have no information other than what I see in my Google Wallet account!

I wonder how understanding Google would have been if I did not pay for my order for a week and then PROMISED to pay sometime within the next 3 weeks? The accepted order is a friggen contract - they should be working their butts of to make it up to the customers instead of just repeating "we are sorry".

Order details

N4 - 8GB

Order Date: November 13, 2012 8:34:09 AM UTC-8
[Nexus 4 General] tdtylert:
At this point I give up on calling Google and Ive only tried twice. 1st on Thursday the lady said that I should receive my nexus Friday or Monday and that I might not get a tracking number. Then called a few minutes ago this lady actually seemed to look for info on what was going on, she said a lot of the orders are going through a "reprocessing phase" because of the amount of orders and that i should be receiving a tracking number in one-two business days... tired of being in limbo.
[Nexus 4 General] Simer03:
Haha I will! Unfortunately my friend and I are gonna open them tonight when I get off work! We are gonna take 3 shots and open them together! Its been a long and frustrating process! But yeah, don't let Google fool u with the "u ordered two phones so ur on backorder" bullshi*!!

Sent from my Nexus Prime
[Nexus 4 General] abpat2203:
I was hoping they will tell me what exactly do they mean by "Complete". I still have the auth on my CC. My order date has no changed from Nov 17th to Nov 19th.
[Nexus 4 General] echaru:
They put all the usernames in a bucket and pull one out at a time. So your order speed depends on how lucky you are.
[Nexus 4 General] aphlipot:
Is it a temporary auth, or is it posted? I know mine is still temporary, my order date has changed both times as well, but my wallet is still showing pending.
[Nexus 4 General] x3phyr:
Just got off the phone with Jota, he was a pretty cool dude. The best CSR I've talked to yet, HOWEVER, gave me no less than the same information anyone else has got. We actually had a mildly entertaining conversation after I requested that he go to Mountain View and give the head of google a swift kick in the ass. He just stated that they're working in a 3 week timeframe, and that they're working with the manufacturer to get more units out.

I'm giving up. Until I receive a tracking number I am not going to be even remotely excited about this phone. It's time for more stress-induced pack a day smoking and

I'm boycotting Google. I'm using my palm Pre so I don't have to use a google operating system and my default search engine is now Bing.

Fare thee well, yee old and faithful google.
[Nexus 4 General] ctowne:
Lol the shots are definitely necessary after all the **** we've been through

Backordered baby!
[Nexus 4 General] eep2378:
Lol be careful with the shots. You know intoxication leads to phone drops ;) do a extra shot for all of us still waiting......:D
[Nexus 4 General] Simer03:
I will and we already decided that our phones will be put away when the booze takes over completely lol !!

Sent from my Nexus Prime
[Nexus 4 General] SpartanTech:
Can't wait for them to come back in stock!
[Nexus 4 General] x3phyr:
Neither can we, Sparty, neither can we.
[Nexus 4 General] Anrkey266:
Anyone else concerned about the QA nightmare this could turn into as Google/LG rush to increase supply? I'm backordered like most here and I'm scared this might lead to a rash of defects just as bad as the N7 saw or worse...
[Nexus 4 General] abpat2203:
It is a temp auth.

I replied to his email and got a response. Here is the whole chain.
[Nexus 4 General] aphlipot:
It seems he did not quite understand the second question. However with a completed wallet purchase that may mean Google told your cc to charge it permanently this would mean you should be getting tracking or skip that and get a phone. But I am no expert.
[Nexus 4 General] crawlgsx:
another day gone by, another day with no status update, no tracking #, no idea if I am secretly back ordered.

The limbo can't get much lower...
[Nexus 4 General] megapixle:
Not only that but imagine the hassle of actually trying to return/replace a defective device. We could well be stuck with $400 paperweights with nowhere to turn.
[Nexus 4 General] crawlgsx:
Nope. Multiple people have received multiple device orders, many of still sitting here waiting for 1 in limbo.

They keep ranting stuff off with complete guesses.
[Nexus 4 General] abpat2203:
I hope your words turn out true but I am not holding my breath. The charge on my CC is still showing as pending so I am not having much hope there.
[Nexus 4 General] makimbo:
Dead on! If the phone is defective, you will be put on a back order for a replacement "within few weeks", with free shipping of course. Or your money back, may be... :)
[Nexus 4 General] Emama:
Thanksgiving is coming and still no phone to use......
[Nexus 4 General] N!ghtgold:
Here is some good reading to help fuel the fire

http://phandroid.com/2012/11/19/nexus-4-fatal-flaw-google-customer-support/

---------- Post added at 04:06 PM ---------- Previous post was at 03:59 PM ----------

Kind of hard to be thankful without my Nexus in hand :p
[Nexus 4 General] slowpc:
Still happy I didnt sell my note right away .... at least I have a phone until this whatever it is is over.
[Nexus 4 General] Emama:
didnt have a smartphone for 3 weeks :(
[Nexus 4 General] Pitnefor:
FU GOOGLE
[Nexus 4 General] eliter1:
Same here. I would have killed myself if I had to use my old iPhone 3G as a daily phone again.
[Nexus 4 General] tawfiqmp:
Yeah, apparently UPS did indeed mess this thing up. I saw that my new estimated delivery date was 11/21 which is Wednesday.

THANK GOD for UPS My Choice, I was able to change my destination delivery address, so I'll avoid this nightmare.

Of course before I had knowledge that my choice was able to let me do this, I called Google to see if they could help. Of course, they couldn't, and it just speaks to how terrible their customer service really is. But anyways, I'm glad I was able to resolve this.
[Nexus 4 General] irishrally:
Haha that simpsons picture fits perfectly.
[Nexus 4 General] jeeps13:
So I got my phones today... And there awesome that's all..
[Nexus 4 General] renegadeMind:
FO *****!! ;) Alll right.. njoy and stay of this forum!!
[Nexus 4 General] Chinese281:
CSR: "what you see on your account, jsut ignore it."

-___- im pissed...............
[Nexus 4 General] Uh60m Pilot:
Written in crayon...

sent from my perfect 32GB Nexus 7
[Nexus 4 General] neer2005:
Got my Nexus around 2 hours ago, loving it!

Switched fro the one XL
[Nexus 4 General] estallings15:
How? He most likely ate the whole box of them.
[Nexus 4 General] drose6102:
Lol thanks for the laugh. Best thing I can do in limbo is forget about ordering the damn thing and when it shows up I will be stoked
[Nexus 4 General] crawlgsx:
That's an option?? :eek:
[Nexus 4 General] luckylui:
Just got mine @ 3:04 today! :)

Y'all will love it.
[Nexus 4 General] Uh60m Pilot:
CSR said I should get tracking tonight and device tomorrow..... We will see.

sent from my perfect 32GB Nexus 7
[Nexus 4 General] CrazyTomato76:
Just got my tracking info
[Nexus 4 General] abhipati:
Did you get bo mail
[Nexus 4 General] KingPhilip:
Huzzah! Tracking info finally came in here as well. :good:

Ordered at 10:35:58 AM UTC-6
[Nexus 4 General] x3phyr:
Notice how few of us (if any, I've counted one) have gotten our tracking info today? I think that's a sign of our overall screwedness.
[Nexus 4 General] dantheman_:
Literally just got my tracking info. 16GB Nexus 4 ordered at 11:43a EST. First piece of communication from Google since order confirmation.
[Nexus 4 General] camaao:
Finally got shipping confirmation! Now to see if it'll be here before my flight! -_-

Edit: SF Bay Area -- 08:35:15 PST
[Nexus 4 General] USSENTERNCC1701E:
I have had Page Monitor running since D-Day (drop). What this shows in Green is the update, in Red is the Deletion.

I literally fell over backwards off my stool, stood right up and danced a jig in the living room.

Moments later I got my shipping e-mail.
[Nexus 4 General] x3phyr:
Okay now I'm refreshing my email every 10 seconds hoping for tracking info.... God please help!
[Nexus 4 General] BigAtrain:
Another day full of checking play and still no change.
[Nexus 4 General] USSENTERNCC1701E:
So, I was full limbo'd.

Place my order at 8:32.36 PST. Received my confirmation email seconds later. No other emails. No changes to order date. No real info from CSR. Authorization disappeared from my bank, still gone. No e-mail from UPS MyChoice.
[Nexus 4 General] MusicMan374:
So maybe the CSR's weren't lying and they ARE indeed shipping a batch tonight. Whatever, I still won't get mine until I get back from vacation Saturday since if it doesn't arrive tomorrow I won't be here to receive it.
[Nexus 4 General] Tmedler:
Me also! My wife said thank god because I have been obsessed about it since last Monday.

Ordered 11.13 @11:45est

Confirmation email 30 mins later

Bo-no

Date changed from 11.13-17-19

Still no ups my choice email

Tracking obviously doesn't work yet.

I was thinking about getting a note 2 tomorrow... Guess I'll hold off:rolleyes:
[Nexus 4 General] CrazyTomato76:
No, I never received a BO email, I placed my order at 8:34 PST

Great news! Your order on Google Play has shipped. Track the status of your package UPS #XXXXX. Note that it may take 24 hours for your tracking number to return any information.
[Nexus 4 General] crawlgsx:
Holy balls I have a tracking number! Limbo no more! :victory:
[Nexus 4 General] x3phyr:
And so another level of limbo begins.... yet again I'm left behind. Sad story, sad sad story.
[Nexus 4 General] aaronuser:
Ordered at 8:33 PST...no backorder email. Just got tracking number.
[Nexus 4 General] rjj1976:
Been in limbo since the first day after I ordered at 8:35am, I just received my email from Google that it has shipped. :)
[Nexus 4 General] jalmkaj:
Just got my shipping info 2 minutes ago. Have never received a confirmation email, backorder email..wallet always said pending, CC never changed..although I haven't looked at it since receiving shipping order... I did notice yesterday my play store date changed to the 17th, est shipping was the same 15th..ordered the 8gb no bumper
[Nexus 4 General] Tmedler:
Also noticed my date had moved to the 20th after I got my tracking number
[Nexus 4 General] MusicMan374:
Don't give up! There may be more waves of shipping emails. I don't have one yet either, even though I ordered at 8:35. Those of you that just got tracking emails, did your cards get re-charged? I still don't have another charge on my account, nor do I have a shipping email, BO email, or other kind of email. Play store still says 11/19 shipping the 15th.
[Nexus 4 General] felips.110:
YES YES YES YES YES!!!!! WOHOOO .... just recieved my shipping info NEXUS 4 16GB hopefully UPS does'nt screw it up NOW please!!

I still have the bumper pending though :S
[Nexus 4 General] tysj:
Just got my tracking minutes ago. No BO email ever received and play store order changed changed to the 19th.
[Nexus 4 General] CrazyTomato76:
My CC hasn't been charged yet, but have shipping info.
[Nexus 4 General] MusicMan374:
Mine still says the 19th... So play store has to say the 20th for it to have shipped? God damnit. If I get thrown into the umpteenth level of limbo I'm going to rage.
[Nexus 4 General] x3phyr:
No charges ever, ordered at 11:44/8:44, no BO email, or anything. UGHHHHH. Stay strong with me Music Man!