yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] aphlipot:
The green bar doesn't make any difference, its just telling you that it is in transit.
[Nexus 4 General] Nimche:
I bet the UPS guy is still scanning packages.
[Nexus 4 General] SpacemanGep:
I just called Google customer support with a question about my order and they told me that they oversold and they're backordered in the US too, and that I could expect shipment in three weeks. I ordered mine sometime around 2:30pm on the 13th and I haven't received a shipping confirmation yet. I also haven't got the email the UK buyers got either, but I'm not too optimistic now. I'm going to wait until tomorrow, and if no shipping info, I'm going to cancel. Google really dropped the ball on this one.
[Nexus 4 General] irishrally:
Yep hopefully. I think San Carlos might be the next/last stop before "out for delivery". I'd say there's a chance we get it tomorrow evening.
[Nexus 4 General] glenroebuck:
lucky you guys mine still shows pending......at 220 eastern.
[Nexus 4 General] eliter1:
I ordered at 8:34:56 AM PST. If I get a backordered email I am going to go bat**** crazy. Google should have just let Amazon handle the shipping and we would all have our phones already.
[Nexus 4 General] x3phyr:
It's starting to seem like they're shipping these on a LIFO basis. Last in first out. I'm going to be really upset if I ended up being on the back order list. I miraculously managed to order my phone fairly easily while I was at college brushing up on my algebra before a test. I think I managed to get my order in around 11:30 EST. I have gotten no notice of any backordering or anything like that so I'm sort of optimistic. Hoping for a tracking number by the end of today.
[Nexus 4 General] P00t:
i yet to have received my order status e-mail.
[Nexus 4 General] Zurginator:
Starting to get worried here... No updates, and an app I bought after the phone (same card) just cleared, so I know my account isn't backed up.

Still have a "Shipping estimate: Nov 15th", but who knows where it goes from there. If they don't have it shipped out today I'm gonna raise hell though --- it won't make their 5 business day delivery timing.
[Nexus 4 General] blaine.hale:
I just got this email after ordering around 2pm EST Nov 13:

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477

We apologize for any inconvenience and thank you again for your order.

Thanks,

The Google Play Team

...mother ****ers.
[Nexus 4 General] Zurginator:
Dur, didn't read. :silly:
[Nexus 4 General] vineet381:
Got excited from seeing an email from Google Play. Eventually the excitement was short lived- its the holiday apps from their store. they surely know how to play with someone's emotions.
[Nexus 4 General] SpacemanGep:
The woman I talked to at Google's customer support said that if you haven't received tracking information by now, then your order was backordered and you might have to wait up to three weeks...I'm just waiting for the email telling me I'm in the unlucky group.
[Nexus 4 General] rugbychix@gmail.com:
If you were pressing F5 at midnight

I just talked to a nice woman from Google and she confirmed a few things:

If you don't get a shipping number within 5 days they will refund S/H charges.

Yes they are behind on processing orders and sending out confirmation numbers.

For people kept pressing 5F, especially late on the first day, you are probably going to be disappointed. The rep told me that some of those people are getting the back ordered message. You might want to call if you need the phone asap...
[Nexus 4 General] dbolot1:
Just got the same email........:confused::(
[Nexus 4 General] aphlipot:
Just got the dreaded backed up email.... Trying to figure out what to do now, the 'posted' balance of the phone in my account went back to pending, never seen that happen before.
[Nexus 4 General] irishrally:
I bet a bunch of people already pre-sold the phone on ebay and now it's not coming. *eek*
[Nexus 4 General] inktimi:
My order shows no movement at all - still Pending - still shipping on the 15th - no tracking number.

I've called twice now, and both reps assured me that it would be shipping today, but that's just in time to miss delivery this week so now I've got to wait till Monday at the earliest for delivery.
[Nexus 4 General] MN_Bug:
I just got this too. Yea, I know it is only a phone and it isn't the end of the world, however, I don't remember the last time I've had this poor of a shopping experience. I'll allow this order to go through then I'm done with ordering this stuff from Google.

Does anyone from Google read these forums? If they do . . . Google, you just ruined a bunch of customer relationships with your horrible horrible service.
[Nexus 4 General] joshyy_rey:
Got the email..... #DEAD
[Nexus 4 General] gary1203:
Well, good.

These people deserve whatever's coming to them.
[Nexus 4 General] frankied22:
I ordered mine at 11:34AM EST/8:34AM PST. If I get that back ordered email I am going to be pissed. Mine says pending and estimated shipping, today. So far I have not received any email from Google. #worried
[Nexus 4 General] USSENTERNCC1701E:
If I get one of those back ordered emails I'm filing a report with the BBB. I have the confirmation email with an order time earlier than most people whose orders have shipped. I have two follow up emails ensuring me it will ship by tonight. If they can't even process purchases in the order in which they are received, and if they're making some of us who got in first wait three weeks, then they've ****ed over loyal customers and should be reported.
[Nexus 4 General] tone_def:
I called customer service and was told the phone was shipping today and should arrive by Monday. Less than five minutes later, I get the e-mail...

F.
[Nexus 4 General] digitalsmoke:
Wow, This sucks. I ordered mine at 11:35 EST before most people even knew that it had gone on sale, and guess what. The CSR said mine is going to be on backorder for 3 weeks... and that they would refund the shipping costs.

How frustrating... They should at least give some priority to the people that ordered their phones first... I'm located in Orlando BTW.
[Nexus 4 General] ATGAdmin:
I just got the same email after "supposedly" canceling my order lol they are friggin ID10Ts lol
[Nexus 4 General] dqniel:
I got the same email even though Google Play says the estimated delivery is today and I paid for shipping with the expectation that I'd have it at that time. I know demand exceeds supply and they can't help that, but they can help being honest with their expected delivery dates so that people aren't being told "2 days" when they actually mean "several weeks."
[Nexus 4 General] phantomevo77:
Has anyone got their tracking number that also ordered a bumper with the phone??
[Nexus 4 General] jsuresh:
Not yet, I ordered at 11:36am EST. Phone + Bumber ,no upates yet. still says shipping on 15th.
[Nexus 4 General] aphlipot:
Yeah I'm calling now, the guy has no idea about the back order email, I'm on hold now.
[Nexus 4 General] bowenac:
I explained to them how they auto charged for 2 day shipping, and how I was not going to receive the item in 2 days. Explained to them how when I purchase items from other retailers and choose 2 day shipping I receive the item in two days. Mentioned how I don't see how they were not ready for this in advance and could not understand how they need two days to process an order. I explained to them how I would have handled this differently and outsourced the shipping to a company that could actually manage it or a few different places. Sounds like they are all coming from the same warehouse. They could have had one for the east coast and one for the west coast to split up the workload. They could have been placing labels on the orders as they came in. Sounds to me like it took them 2 days to even start printing labels as there are still people with no tracking number.

I placed my order at 8:33 am on Tuesday and finally got a tracking. They said they were sorry and they understand my frustration, and it took longer than expected to process orders... its not rocket science. If you pay for two day shipping you should get it in two days, that usually doesn't mean well you will receive the item in two days once it ships, however it might take us a few days, week, month to process your order.
[Nexus 4 General] vineet381:
Exact same time, just got off a call from the rep, he said if u havent gotten the back ordered email by now, u should not get it. Its still pending shipment, said I should get a shipment update by tomorrow morning. Not sure what I am gonna do if it gets backordered

Google has lost all my respect in this crazy incident since past 3 days!
[Nexus 4 General] n82k:
Big talk all over this place. Google is too big to fail, and I'm pretty sure everyone that has had every nexus and is true to android wouldn't let this end that.they obviously sold a ton of phones. Good for Google. Oh and anyone that needs a phone BC of all this I'll have as vzw gnex for sale in a couple of days. And in response to the guy about the Kentucky shipping, has anyone's not shipped from Kentucky? Just saying I'm in CO and mine did.
[Nexus 4 General] The2max:
Just got the dreaded e-mail....
[Nexus 4 General] aphlipot:
Where at in Orlando? Thats where I am
[Nexus 4 General] djkinetic:
Looks like that email response I posted as a heads up earlier is true, fk its not looking good, someone ordered about 10 minutes before I did and they got the back order email, sigh still hoping that doesnt happen to me but i'm preparing myself to be disappointed....my Wii U cant get here fast enough in light of this lol
[Nexus 4 General] dbolot1:
Called customer service, the rep said that she has not heard of backorder email asked me to read it to her and put me on hold, then came back on the line and told me that they just got this information as well and there is nothing she can do about that...she said up to three weeks......aaaaaa
[Nexus 4 General] Zurginator:
Hey, can people start posting the LATEST time they ordered and have received shipping confirmation?
[Nexus 4 General] bozzykid:
I'm so confused. Almost every retailer has processing time. So if you pay for 2-day, they do not promise it will be shipped the same day. Google never promised same day shipping (along with hundreds of thousands of other retailers). Your argument makes no sense to me when they clearly said there would be processing time involved.
[Nexus 4 General] tysj:
Geez...At this point, it seems like I don't want to be getting any sort of emails. (Haven't gotten any updates; still pending in Wallet, est shipping date by 11/15, not officially charged yet, Ordered at 8:32:32 AM PST in California)
[Nexus 4 General] djkinetic:
Why google cant ship the phones based on invoice number order and time ordered is beyond me....ppl ordering at like 1-3 pm have already had theirs shipped, such is the world, lesson learned if its an online launch dont bother ordering in the first hr since theres no guarantee you'll get one...Google fool me once shame on you fool me twice shame on me, there will definitely not be a third time.
[Nexus 4 General] joelshooty:
Same here.... ordered 11:35am EST and not a single e-mail from Google.
[Nexus 4 General] aphlipot:
Yeah I'm still on hold with some guy, he didn't know about it either, however in 3 weeks I'm not going to be living here. So now they want me to cancel, I'm not sure if I wanna do that, however it may be the only option. I am not a happy person at the moment.
[Nexus 4 General] joshyy_rey:
If you go to cancel your order...It is already updated to the Nexus 4 in the example...they knew there were going to mess up. Well thats my conspiracy theory
[Nexus 4 General] mi7chy:
This is not good. Haven't gotten the dreaded back-ordered email from Google but just logged into my credit card and noticed there's no longer a pending authorization charge. Arggg!!

My Google order has a time stamp of 8:50am UTC on 11/13/2012.
[Nexus 4 General] svengalis:
Just someone who wants to be difficult I would hate to have to deal with someone like this. Honestly I would have hung up on him.
[Nexus 4 General] nycelitemaster:
I called csr and she stated your order is being processed while i received same email... f'ed up... dam

Sent via G2X-SINGH-UI
[Nexus 4 General] aaronuser:
I ordered 16gb at 8:33 PST (California) and Ive been fully charged. But Ive received nothing other than an order receipt. I called them this morning and they said my order was good and I should receive email containing tracking info my tomorrow morning. We'll see....
[Nexus 4 General] aphlipot:
I think its funny you're this angry and you will probably get your phone by Monday. You should calm down and know that no email is better than a 3 weeks later email.
[Nexus 4 General] kgeissler:
No backorder email yet...keeping fingers crossed.

Order date: Nov 13, 2012 12:42:27 PM CST
[Nexus 4 General] nosenuggets45:
I'm going to be so pissed if I get a back-order email... The Google rep I just talked to said that my order was good and on it's way and I was to expect an email with tracking info soon, since it is just all backed up.... Talk about a ****ty launch for their new top-tier product.
[Nexus 4 General] kgeissler:
I don't know what the point of calling Google is. It is obvious that the reps have no idea what is going on and 5 different calls, gives 5 different responses about the status of you N4.
[Nexus 4 General] farmerbb:
Like many of us, I haven't gotten any confirmation whatsoever about shipping for my Nexus 4. I ordered about five minutes after it went on sale.

My friend ordered a Nexus 10 about an hour after me and got his confirmation email at 2AM this morning. He says it's shipping out of Kentucky and will apparently be at his doorstep tomorrow.

Both devices are shipping to the Salt Lake City area.

Come on Google... don't let one of your most loyal customers down.
[Nexus 4 General] nosenuggets45:
I totally agree. I only called since I was hoping that I could change the shipping address on my order, but that can't be done evidently, even if it hasn't shipped yet...
[Nexus 4 General] aphlipot:
Now that I know I probably won't be getting this phone, it's funny to look at all these people angry who got their orders in, and while Google is still within their 2 business day processing period people are angry that Google is doing what they said might happen, processing orders. The backed up email while yes, annoying, we should have seen it coming.
[Nexus 4 General] djkinetic:
because ppl like to hold on to hope even if its false hope, the reality is that no one at google customer services knows who is getting their phones and who is getting backordered, the only ppl that know are actually at the distribution centers.
[Nexus 4 General] c0LdFire:
Yep, just got the email. Ordered November 13, 2012 10:57:09 AM UTC-6.

I'm not going to cry myself to sleep over it like most in this thread, though, that's for certain. Three weeks is not all that long, and it's not like my Galaxy Nexus isn't functioning.
[Nexus 4 General] nosenuggets45:
Andddd I just got the email. Not the shipping notification either :/
[Nexus 4 General] ATGAdmin:
I had spoken with a supervisor the first time who told me he would in fact cancel my order, and I would receive email notification within 5 minutes verifying my cancellation. Needless to say it never came. Then I get the dreaded email about it being on backorder, after I had "supposedly" canceled my order with a supervisor.

I just called again and the supervisor stated that they can NOT cancel orders on their end if the order was placed over an hour ago. So I asked "So Google supervisors are in the habit of lying to their customers?", then told him I was going to return my Nex 7 as I don't do business with businesses that are in the habit of lying on pure principle alone.

After giving him an earful over the phone, I went and canceled online, and FINALLY received notice that my order has been canceled.

Off to Walmart to return my Nex 7.

They just lost a Nexus customer for life.

Good luck to everyone else, you're going to need it lol ;)
[Nexus 4 General] ellroy80:
Just received an e-mail that mine's backordered and expected to ship within 3 weeks :(.
[Nexus 4 General] djkinetic:
it was a reality that was in the back of my mind, just judging by how fast the phone sold out, and how the process unfolding throughout the day, i had this feeling the phone was oversold....which seems to be the case, well guess what google for this you need to compensate ppl...airlines if they over book a flight provide some type of compensation, soooo yea google a 25 dollar credit to the playstore along with a refund of the shipping i'd say is pretty fair to those who are getting backordered....
[Nexus 4 General] USSENTERNCC1701E:
Its the fact that people who ordered after those who got back ordered have theirs shipped. If you orders your device in the first few minutes it should be shipped. If your ordered it 3 hours later it is understandable if its back k ordered.
[Nexus 4 General] dotsync:
Just got my "three week backorder" email. Time to play the waiting game :(
[Nexus 4 General] echaru:
Well if I get the same email, I will cry myself to sleep for 3 weeks.
[Nexus 4 General] Exel:
Seems like most people are getting the backorder thing, I just did.

Could it be a 'mistake?'
[Nexus 4 General] the_r2d2:
just got the dreaded back-order email :(

week ruined.

thanks Google.
[Nexus 4 General] djkinetic:
LOL i just received an email and had a mini heart attack thinking it was the dreaded backorder email, but its just an ad for some thanksgiving stuff ...anyone else feeling this way when their email notification goes off =P
[Nexus 4 General] aphlipot:
I agree there needs to be some form of compensation for those of us who have to wait because Google made a mistake.
[Nexus 4 General] Ranguvar:
Anyone in the USA interested in taking a survey so we can try to get some real data down?

Not sure I have this set up perfectly, but why not give it a shot.

https://docs.google.com/spreadsheet/viewform?formkey=dEFFZWtiUnBaTDhQYmhJVEJlazVNRnc6MQ
[Nexus 4 General] tuffCookie:
i ordered on Tuesday at 11:52 AM (EST) and received confirmation e-mail same day at 12:27 PM.

as of today...

- Google Wallet still shows pending

- my credit card company says I was charged for the phone the day I ordered (no delays, pre-authorization, pending charges, etc)

- Play Store account still shows shipping date of 11/15, but I still have not received a tracking number or a shipped status yet

- I still have not received the dreaded "back ordered" e-mail from Google yet...
[Nexus 4 General] NICEGYPT:
I got the email of backorder. :D
[Nexus 4 General] Exel:
http://www.engadget.com/2012/11/15/nexus-4-backordered/
[Nexus 4 General] fullmetal2k:
I just got this wrenched e-mail too, dunno which is worst having to pay T-Mobile an extra $150 bucks or a 3 week waiting period
[Nexus 4 General] djkinetic:
if you are really jonesing for the phone, waiting 3 weeks is. I wonder how many ebayers are gonna be screwed by this lol...thats the silver lining =)
[Nexus 4 General] tclaw:
i ordered 11:46 eastern time just got tracking number this morning shipped from Kentucky
[Nexus 4 General] Richieboy67:
What Did your order say? Pending, pre-order..

sent via xda premium with nexus 7-Xbox live-loneleppard add me
[Nexus 4 General] heat361:
Enjoy your iPad mini :)
[Nexus 4 General] N!ghtgold:
Got an email thought it was the back ordered one, but nope it wasn't..

It was Samsung trying to get me into buying a Note II :D
[Nexus 4 General] Lo0o0nG:
Ordered right when the doors opened but received the back-order email.. how disappointing..
[Nexus 4 General] captain.dogendo:
To be fair to Google I've not heard any one with anything bad to say about their phone support.

I certainly haven't had to wait to speak to a Google rep on the phone.
[Nexus 4 General] USSENTERNCC1701E:
Report it to BBB
[Nexus 4 General] Nimche:
Same here. Ordered on 8:35 PST and back order email. My buddy has two and the email doesn't specify which one and on wallet and play store doesn'g show either?
[Nexus 4 General] BigAtrain:
Just got backorder email, charge still pending in account and also in play store still says shipping by today. Hope the email is a fluke too.:banghead:
[Nexus 4 General] djkinetic:
I'll say one bad thing, they dont know anything more then you....the longer I go without any correspondence from makes me think more and more that I'm back ordered, after all if my order doesnt process today then theres obviously no more phones available lol..the only thing is if their systems are just slow in being updated...
[Nexus 4 General] ATGAdmin:
Done, but you should have had a comment box at the end lol.
[Nexus 4 General] InvalidUsername:
This is exactly what I'm afraid of :(
[Nexus 4 General] cbutters:
Ordered 9:51:09 UTC and no emails of any kind yet.
[Nexus 4 General] tawfiqmp:
Still waiting for the email. It's almost like I'm on a blacklist for not receiving emails from Google. Haven't received a thing from them about anything.
[Nexus 4 General] Exel:
Considering the circumstances, that may be a good thing, lol.
[Nexus 4 General] tawfiqmp:
I have a feeling this is just a mass email. It seems like everyone is getting it or will get it eventually.
[Nexus 4 General] Ranguvar:
Collecting data on USA orders, please fill in the survey, and check out the spreadsheet!

http://xdaforums.com/showthread.php?p=34179398

Give the thread a bump too so it stays visible if you like.
[Nexus 4 General] N!ghtgold:
Done!!
[Nexus 4 General] echaru:
Ordered: 10:18:25 AM UTC-8

Nothing Yet, other than the stupid Thanksgiving apps ad
[Nexus 4 General] Richieboy67:
Dude, you are returning a nexus 7 because of one Google employee? Maybe an overreaction a little?

sent via xda premium with nexus 7-Xbox live-loneleppard add me
[Nexus 4 General] rmbrady:
Cancelled

Got the back order email. My purchase time was 12:05 EST. I decided to cancel my order for the the N4 and the N10 I ordered. I can live without them and I was put off by how badly this whole thing seemed to be handled.
[Nexus 4 General] Lo0o0nG:
I also had 2 separate orders (8 GB & 16 GB).. hoping the back-order email is only for one of the orders.. how disappointing, was going to surprise my brother with a new phone this weekend.
[Nexus 4 General] JmPTaz09:
Got the backorder email on my 16gb N4, dang it!
[Nexus 4 General] bowenac:
Funny, before the back-orders emails everyone was yapping at the people were talking about Google dropping the ball on this and were like come on people, they sold a lot of phones, thats a lot of orders to process, it takes time, you will get your phone when you get it blah blah blah. Now they are all upset haha.
[Nexus 4 General] Nimche:
8GB phone got second move

Louisville, KY, United States	11/15/2012	3:11 P.M.	Departure Scan
[Nexus 4 General] x3phyr:
Kind of just holding my breath for the BOEOD(Back Order Email Of Death). I've got my trusty One X until then, so eh.
[Nexus 4 General] Exel:
Taking time to process orders and shipping them out is completely different from backorders.

This means Google took more orders than they should, which is ridiculous considering they sold out so soon. And looking at the stats, they definitively couldn't have sold more than Samsung or Apple, etc.
[Nexus 4 General] echaru:
Nobody cares about you people with tracking number.
[Nexus 4 General] abpat2203:
This is so disappointing. I thought I got through and now I have the back-ordered email.
[Nexus 4 General] bkforyou:
just filled this out. do you have the link to results?