yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] reverik:
I still have no shipping or backorder email. Ordered at 4:36 UTC, so just 6 min after it was avail. Got through cart without any refreshing and it was still available after I went back and checked a few min later. Called Thursday and they said shipping by and if Thurs, then called Friday and they said shipping by end of Sat, now I called and they said it would ship today, I said I keep getting told that and then he said maybe this week or next. I asked for a manager and he then decided that it was backordered. I told him that I have not gotten any notice and he kept interrupting me, I got mad and then he hung up on me. I when to go check the status in my wallet and it still says pending, checked bank and now my payment is canceled. This is not a good experience, Google. iPhone may not be as good, but at least they are known for their great customer service
[Nexus 4 General] N!ghtgold:
I called a 3rd time to day just to amuse myself. The rep I talked said everything is backed up...

She then said even though i didn't receive a back ordered email that they are now required to send one out...

She stated it doesnt mean your on the back order list its just a way so that Google can give us Limbo people

a piece of mind.

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on back order and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below and click “View Order”:

https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477

We apologize for any inconvenience and thank you again for your order.

Thanks you,

Khristen

The Google Play Team

I guess we will get them the second week of Dec. :confused:
[Nexus 4 General] crawlgsx:
I honestly believe all of us left in Limbo at this point are backordered. We are just backorder wave 1, because they oversold the device.

Some day maybe we will get a real answer instead of us all having to guess.
[Nexus 4 General] aphlipot:
Yeah we will get them the second week of December if we are lucky. Looks to me more like New Years.
[Nexus 4 General] Sandman2749:
Yeah but what does "3 weeks" mean? 3 weeks before they get stock PLUS a week to process PLUS a week for delivery?

Welcome to 2013 folks!
[Nexus 4 General] locsplitter:
How we be backordered if we ordered within the first 5 minutes? People have gotten their phones who have ordered after...
[Nexus 4 General] Ameri-CAIN:
I have checked by my front door every day since the 14th. :o

...and behind the tables and chair on my front porch

...and inside my garage in case the delivery guy may have stuck it in there to keep it out of the elements

...and from the street I look for packages by my neighbors front doors

I know I'll get it eventually but I wish I would get an email at least giving me an estimate. Maybe something that says "We have definatly not shipped your Nexus"... Or "We know it shipped we just don't have tracking info"... Or better yet, "We don't know what is going on but when we find your device [we will be shipping it to you free of charge] [please accept this $50 credit to the play store] [please accept this Nexus 7/10/Q Chromebook] as a token of our deepest apoligies." :D I'm not angry, just anxious, and I'd like be able to wake up at 03:37 in the morning to take a piss and not feel the need to check my gmail for a status email!
[Nexus 4 General] crawlgsx:
Because Google completely ignored First in - First out. It was random chaos and stupidity instead.

Complete and utter fail.
[Nexus 4 General] reverik:
Anyone who has their device out for delivery in the US, what time was yours ordered? I still have no shipping or backorder email

Mine shows as ordered at Order Date: November 13, 2012 4:36:18 PM UTC in my google wallet. I think they went on sale at 4:30 UTC.
[Nexus 4 General] frigidazzi:
The CSR I called today for the first time told me that the orders were not processed first in first out because the overwhelming demand delayed everything. I guess that means us that ordered less than 5 minutes. I have got no emails of any kind other than confirmation email...
[Nexus 4 General] joshyy_rey:
Those who are in the first 5 minutes. The page did go live Early. All other regions went live on the hour. So obviously orders that happened first "didn't really happen" to the system. They didn't get devices assigned to them. And now Google is going back and trying to assign them. Which is sad :(
[Nexus 4 General] Bronk93:
Mine will be delivered tomorrow. I placed my order @ 1:15pm EST for 1 8gb model, no bumper. I did not receive the BO email either. I was in limbo like everyone else and on Saturday I received an email that my order had shipped.
[Nexus 4 General] aphlipot:
No I believe it means it will SHIP within three weeks, exactly what it says.
[Nexus 4 General] crawlgsx:
Nope that is just more rumor as well. Plenty of people that ordered in the first 1-5, and 5-10, and 10-15m have their devices, and a bunch in that category have tracking.

If it was a glitch such as that rumor it would have been everyone who ordered in that time slot would not have had a device assigned to their order, not just random people.
[Nexus 4 General] felips.110:
Not really, I believe it was UK or Germany, it came up at 8:30 too which is the reason I believed it would be the same for the US and it actually was.
[Nexus 4 General] Richieboy67:
Dam, I was just told something about with in the 3 week time frame..what bull****. I just hope I still have the money in the next 3 weeks

sent via xda premium with nexus 7
[Nexus 4 General] crawlgsx:
Hope you weren't given that by some random CSR and believe it.
[Nexus 4 General] N!ghtgold:
I received one from a csr rep they have to send it out to everyone now that doesn't have a tracking number... Its just a way for us to stop bothering them lol.. I think I might just call every hr until i get a tracking number lol what do I have to lose :p Maybe my sanity but that went out the door Saturday Night
[Nexus 4 General] richteralan:
Picked up mine from UPS this morning.

First impression: build quality feels better than Xperia S. No scratch on LCD, No cracked glass in the back, No cracked bezel.
[Nexus 4 General] crawlgsx:
Awesome! Congratz man.
[Nexus 4 General] echaru:
I think anyone who ordered before 9:00AM PST get back ordered, because Nexus 4 wasn't for sale until 9:00AM
[Nexus 4 General] TheFiveDots:
Except it was.
[Nexus 4 General] echaru:
Does your tracking updates? Mine seems to say something along the line of the shipment doesn't exist.

---------- Post added at 12:59 PM ---------- Previous post was at 12:58 PM ----------

But Google doesn't recognize any sale before 9:00AM. I think they treated those orders as late.
[Nexus 4 General] Richieboy67:
No, I'm not talking about the back order thing. I got that last week. I just got a reply to an email saying my order was processing and should be within the 3 week time frame.

Funny how they make it seem like there was a the week time frame all along to me.

sent via xda premium with nexus 7
[Nexus 4 General] richteralan:
Thanks!

Will post more after a few days of use!
[Nexus 4 General] remydlc:
just called now, and once i mentioned "Nexus 4" she said "I know how frustrated that can be, I apologize" I was like WTF? it seems they have it scripted... Anyway, I place my order at 11:43am EST. I have only gotten the order confirmation email, which still says "Pending" in Wallet. She said "You should be receiving an email SOME TIME THIS week saying your order has been processed, the Nexus was sold out within minutes and we are experiencing delays"... Im here just hoping so...
[Nexus 4 General] El Daddy:
My tracking finally updated after two days. In transit to be delivered tomorrow.

Whooo-hooo!
[Nexus 4 General] kayateia:
I can work from my house or go into the office on many days. I ordered my N4 to the office. I'm working from my house today. That should tell you how much I expect to see it. :rolleyes: I'll go in for the rest of the day or go up after work if it magically shows up.

Ordered at 8:44PST, confirmation at 9:15PST. Lost my pre-auth yesterday, but no other changes since then, no BOE, no date changes, no shipping notice, nothing. Pointless as it probably is, if I don't have anything by this evening I'm going to start contacting them to have them verify to me (whether it has any meaning, I'll have some writing at least) that my order wasn't lost completely.
[Nexus 4 General] eep2378:
I called back. My order was reauthorized today (11/19). I should get a tracking number by Friday. We'll see about that. At this point, I don't give a $uck when it gets here. I just want a CLEAR answer.

Sent from the Nodes of Ranvier
[Nexus 4 General] crawlgsx:
Many many people who ordered before 9am have their phones and/or tracking numbers, so that is not the case. There are also people who ordered after 9am that are not backordered and left in limbo just like us.

---------- Post added at 01:09 PM ---------- Previous post was at 01:09 PM ----------

^THIS! x 100
[Nexus 4 General] nikeman513:
Loving my N 4!!
[Nexus 4 General] echaru:
I hate you too.
[Nexus 4 General] dankoman:
SHUT UP
[Nexus 4 General] N!ghtgold:
If we catch you on the street we are jacking your S*** on site... :p
[Nexus 4 General] jimmygoska:
I'd agree with you except my order was placed at 0843 PST and I'm playing with it now. And DAMN it's awesome!
[Nexus 4 General] echaru:
That because you made a deal with the devil.
[Nexus 4 General] estallings15:
Eat ****!
[Nexus 4 General] MusicMan374:
Get the **** off the forums.
[Nexus 4 General] Pitnefor:
does anyone elses google wallet not show anything. its blank. big white screen
[Nexus 4 General] mark manning:
Best phone ever :p

Sent from my Nexus 4
[Nexus 4 General] kwabby:
Just got mine, this phone is big compare to my nexus s!
[Nexus 4 General] Pitnefor:
now it works. f u google
[Nexus 4 General] MusicMan374:
We should all file complaints with the BBB and spam all google twitter accounts with hate tweets.

---------- Post added at 10:41 AM ---------- Previous post was at 10:40 AM ----------

No, wait, we should start a riot. Pitchforks and everything.
[Nexus 4 General] Freshly_Snipes:
I got trolled by UPS lol... sumb*tch rolled right past me. Lol...No phone for me today I guess.
[Nexus 4 General] eep2378:
Exactly! There is no rhyme or reason as to who got their phones and who didn't. It's complete and utter shenanigans!!

Sent from my wife's muffin.....
[Nexus 4 General] N!ghtgold:
my order info is still in mine...

I know I have been having issues sometimes with google wallet seems

to be on meth for a little bit
[Nexus 4 General] ziggy34:
Just got mine also, compared to my MyTouch 4G, the Nexus 4 is huge

Sent from my A500
[Nexus 4 General] ctowne:
This is a general nexus 4 forum for the US. People should be allowed to tell us how the phone is. This is not just a thread to complain. If he was off topic I would agree with you, but since it was relevant to the thread don't be a ****.

Backordered baby!
[Nexus 4 General] koreandutch:
I called the help desk 10mins ago. so believe it or not, the guy I talked to told me that the order was reprocessed on the 17th. My original order was placed at 8:34AM PST on the 13th. The guy told me that the phone is sent to the shipping location(UPS) between the 17th and today (19th).

I asked him if my order was pegged to the phone correctly, and he confirmed it did. He also told me that since the 17th was the weekend, UPS will be generating the tracking/shipping information today.

My order date on Play store was updated 3 times also. First the 13th, then to the 17th and now the 19th.

As people speculated, Google reprocessed the orders on those days. I am guessing that since the phones were unavailable immediately for many customers on the 13th, Google had to reprocess the orders on the 17th based on the cancellations they received. But since the 17th isn't valid business day, they updated the order dates to the 19th because it's a business day.

Again, i can't fully trust what i heard, but this is what I know, and wanted to share.

hang in there y'all.
[Nexus 4 General] nateysmith:
Anyone getting tracking info today?
[Nexus 4 General] aphlipot:
I hate to say it but that would actually make sense. Even though I'm on back order, maybe a bunch of people around our order times canceled so they needed to recheck all of them in that time. I too got reprocessed those three days. Interesting thought even though it came from a CSR.
[Nexus 4 General] blaine.hale:
Coworker let me know I had a package. My knee jerk reaction was to be be super excited.

*sigh
[Nexus 4 General] Richieboy67:
That must be why my days changed. The only problem is that my current order shows I ordered after 4pst. This must put me way at the bottom of the list.

Right now I feel like I am never going to get this phone.

sent via xda premium with nexus 7
[Nexus 4 General] GC8Bunta:
My order date was changed to the 17th Saturday and changed to the 19th today.

I ordered a bumper seperately on the 13th and the order date never changed to the 17th, but it changed to the 19th today.

BO email was received last thursday.

strange.
[Nexus 4 General] sizzlefire:
Just called google play support, I'm one of the people who did not receive a backorder email and placed my order at 11:43EST for a Nexus 4 16GB and nothing else, so I was pretty early in the order process. They told me it should ship today and if not then to call them back. At this point I don't even believe them one bit. Really took the fun out of getting a new phone.
[Nexus 4 General] aphlipot:
On the play store? Or in your wallet?
[Nexus 4 General] MusicMan374:
It was a joke... Just like the other two people who said similar things like eat **** or go die. We're all having a nice time :p
[Nexus 4 General] P00t:
Someone who takes jokes seriously are fools
[Nexus 4 General] MusicMan374:
Actually, since Google doesn't know what first in first out is, you have about the same chance as me, who ordered at 8:35 PST.:silly:
[Nexus 4 General] Simer03:
I ordered two 16gb N4 and they're on their way On the delivery truck right now... I just wanted to chime in on the people Google reps are telling that since they ordered more than one device, they're being backordered...not true at all! I just hope they didn't send me 8gb ones...hell I hope they actually sent me 2 phones...

Sent from my Nexus Prime
[Nexus 4 General] nibrwr:
Hahaha. Just had that happen to me today
[Nexus 4 General] frankied22:
You ordered two, and I ordered one at 8:34 am pst, and I am apparently on BO, according to Google CSR. Google sucks.
[Nexus 4 General] koreandutch:
By the way, my Google Wallet Transaction Record is the same as 11/13. Just Play Store order dates are changed.

so with another guess, as long as you didn't cancel the order(s), I think valid orders are in line to get the tracking number at least. but I don't know when.
[Nexus 4 General] InItDesigns:
Order Date

My order went through on November 13, 2012 10:02:01 AM UTC-8.

How f***** am i? :(
[Nexus 4 General] lowrider262:
My play store order just changed from 11/14 to 11/19... Could this be a sign theyre re-entering orders? Maybe finally getting they're s**t together?
[Nexus 4 General] JNewms:
Just thought I'd chime in. All of my play store info is the same as it was the day I ordered. Just talked to a rep and he told me that my order was done processing and I was just waiting for ups to get caught up with tracking numbers. We will see how much water this holds.
[Nexus 4 General] wngmv:
Bolded.
[Nexus 4 General] reverik:
Mine still says estimated ship 11/15, but the whatever you want to call it date in google play is now updated to 11/17. I ordered at 4:36 PM UTC which is 10:36 am CT. I have no updates and as of today, the $389 pending charge on my bank is gone. Called three times so (thurs, fri and today) and no ones knows what is happening with my order it would seem. Was told would ship thurs, then fri then today, then told backordered, then told not backordered and just processing still.

Why do we use Google again? So the "Don't be evil" core value does not stop them from just no knowing what customer service is or how to effectively run an order processing application
[Nexus 4 General] eliter1:
Just got of the phone and I was told that my order is still processing, not on back order and should be getting a tracking number but she couldn't say when. It's so frustrating because I ordered at 8:34 AM PST, if I had ordered later in the day I wouldn't be so pissed. I'm happy for all of those who ordered after me and got their phone or tracking number but I also hate all of you :p
[Nexus 4 General] P00t:
We really have to get shipping refund...this is nonsense.

Taking more than a week to ship...

I paid 14 dollar for 2 air day shipping. And its taking so long with no updates for us from google...

I could pay free ground shipping(3-5 days) and it would still arrive on time.
[Nexus 4 General] aphlipot:
See all the CSRs I have talked to didn't know I was on backorder until they asked if I had gotten the email. Makes me wonder if I actually am or if they just cannot tell at all.
[Nexus 4 General] echaru:
Ok this is what I realized. Google tracked down the people that betrayed them. The ones that owned Apple's products. Google put those people in back ordered. Just kidding.
[Nexus 4 General] reverik:
Anyone else had their pending payment disappear? I would assume that means I am on backorder but that just happened today and I still have no emails. Ordered at 10:36am CT.
[Nexus 4 General] CoCoGirl886:
Was it in the same order? I also ordered 2 N4's (an hour apart). The earlier one has the status completed and order date 11/13. The second one has the status Ship date 11/15 and changed the order date to 11/17. Is it possible the second order is going to ship first? Or is the first one shipping already and the second one still in process. :rolleyes:.

It happened to me too... but my order status just changed to 11/17. I hope I'm not backordered for 3 weeks... :(
[Nexus 4 General] cavallino33:
Mine did but I got a backorder email. The temp for my nexus 10 had disappeared but returned today.
[Nexus 4 General] koreandutch:
In regards to the Shipping fee refund...the CSR told me to contact them again after receiving the phone. I would contact them right after receiving the phone..
[Nexus 4 General] reverik:
This whole thing reminds me of a Homer Simpson quote. "Alcohol, the cause of and solution to all of life's problems". Except replace "Alcohol" with "Google". Create the bestest device ever, do not let anybody have it.
[Nexus 4 General] kayateia:
I don't have an iPhone, but I'm typing this from a Mac, not a ChromeBook. This explains it... They knowwww. :eek: (Actually I placed my order from an Ubuntu netbook, so hey... :))
[Nexus 4 General] 72Monkeys:
careful...you don't want your neighbors to think you're a newly minted crackhead. ;)
[Nexus 4 General] NYConex:
I ordered a 16gb nexus 4 plus bumper on the 13th at 1156am. My order still shows pending in Google wallet and the payment is still pending on my card. In the play store the order date has been changed to today (19th) with shipping estimate still showing the 15th. I have no idea what's going on.
[Nexus 4 General] tawfiqmp:
UPS really ****ed me over.

They show a "early delivery date" and then don't ship it. The original date of delivery is scheduled for tomorrow but apparently when I called UPS, they told me there isn't an exact date to when it will get delivered.

I'm ****ed if mine gets delivered on Wednesday because I'm going out of town for 5 weeks on Wednesday. UPS is so disorganized.
[Nexus 4 General] blocke:
No change at all for me.

A single 16GB phone ordered at Nov 13, 2012 11:33 AM EST.

Google Wallet page only mentions the 13th and has not changed. The Play Store history still shows purchased on Nov 13th with shipping on Nov 15th. Temp charge from the 13th is still on my account.

I've received no emails from Google other than the useless follow up emails automatically sent out by customer support after being told yet again "You're not backordered, everything is fine, you'll have your ship notice tomorrow." day after day.

Today I put in my daily call for ****s and giggiles and the CSR says "That's odd, let me send this off to a specialist and get back to you" which is probably CSR code for "I don't know. Go away and don't expect me to follow up."

Worst experience buying something online since the 90s. Google is 100% incompetent here.
[Nexus 4 General] 72Monkeys:
OUCH! ...but best guesstimate I've heard.
[Nexus 4 General] reverik:
That stinks, dude. I feel for you. Good luck.
[Nexus 4 General] Mrcojocaru:
went for the 8... got stuck at accept order

I've never been so excited for a product only to be let down so ****ing hard by the company. Bull**** google.
[Nexus 4 General] NICEGYPT:
There is no luck :(
[Nexus 4 General] mchimney:
I placed an order but no email and it's not on my google wallet, but I did get to the confirmation page
[Nexus 4 General] rehughe:
Motorola Mobility
[Nexus 4 General] bowenac:
I contacted them and they are supposed to email and refund the sales tax. I will pm you as I get updated.
[Nexus 4 General] fstbck6706:
Got my 16gb! Wallet confirmation and card charged. No email yet but I should be set.
[Nexus 4 General] iPathik:
both are gone, i hope my order went through....i didnt get any confirmation :/
[Nexus 4 General] EvoYas:
had the damn thing in the cart at 8 33 AM PST, and it kept giving me errors and now it comes as sold out. This has to be the worst experience trying to buy something online lol. O well, will be waiting on reviews now. Grats to the lucky ones who got theirs through, God must love you more today. :cowboy:
[Nexus 4 General] crawlgsx:
Cant totally complain because I got my phone ordered,

Took 1 try to get the phone. i must've tried 80 times to order a bumper, and now its out of stock.
[Nexus 4 General] ziggy34:
Got it ordered I think, the money was taken out of my bank account.

Got the following error at the end

"Problem processing order

Oops, we had trouble processing your purchase. For more details, see your Google Wallet account.

For further assistance, please contact customer support."

Also got this in wallet:

"Receipt Google Inc.

Nov 13, 2012 11:50:59 AM

1 Nexus 4 (16GB)$349.00

Shipping: Two Day$13.99

Tax:$20.94

Total:$383.93

Your order has been sent to Google Inc..

Nov 13 Google Inc. received your order.

Nov 13 You placed an order with Google Inc. on Nov 13. Google Wallet sent a copy of this receipt to gwxxxx@xxxx.xxx"

Have not received any email yet.

Sent from my A500
[Nexus 4 General] Ulver:
Same here!!
[Nexus 4 General] kwabby:
I think I got one, it went on sale around 11:30 est not the 12 est they reported, I tried about 20 times on my laptop and netbook, this was a mess.

Google need to do better
[Nexus 4 General] Nickcu13:
after half an hour of fighting with the play store (receiving innumerable errors) i finally got my Nexus 4 8GB ordered. And apparently it was one of the last ones, because it is now "coming soon" again. O HAPPY DAY!
[Nexus 4 General] astromanic:
yea, i had an issue when Wallet was processing, and it came back with an error. however it seemed like the transaction still went through
[Nexus 4 General] djkinetic:
I got an order number no confirmation email, card hasnt been charged at all, i got to the checkout twice where it stalled, before the third time it finally went through....not sure if i really have one or not lol.
[Nexus 4 General] Unclean009:
Thanks man.
[Nexus 4 General] osi13:
This cracks me up, "You've made a purchase on Google Play. You will not be charged until your order has shipped." My debit card was charged 20 minutes before I received this email. Hopefully that means my order will ship today.