yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Pyroshane:
Not a shipping date, they changed my purchase date, first from the 13th to the 17th, and then from the 17th to the 19th. My status has been listed as Complete since the moment my order went through at 11:52 CST on the 13th.
[Nexus 4 General] Richieboy67:
Moved? Are you talking about in Google play store where it shows all your purchases? I was asking because mines says complete and also changed from 13 to 17... I contacted vs and she told me my order is processing normally foot what ever that is worth. It could be processing normally for the next month for all I know..

sent via xda premium with nexus 7
[Nexus 4 General] One3OneKing:
Backorder and now also order date of 11/19.
[Nexus 4 General] Pyroshane:
Exactly that. I went from 13 to 17 to 19, and now probably to 21 and 23 and 25 and 27...
[Nexus 4 General] bskim23:
I see a pattern... Google is purposely moving through prime numbers! Your next day will be 23 then 29!
[Nexus 4 General] Pyroshane:
Crap! I didn't even notice that. 29th would suck! :laugh:
[Nexus 4 General] mohit1234:
Mine also changed to 19th now from 17th..

dafuq are you doing, Google?
[Nexus 4 General] Richieboy67:
Maybe it has to do with 3 days because that is how long it takes to get a device out to you most likely. Who knows? I really would like to know why that date changes.

Is it only changing for those of us that have completed?

sent via xda premium with nexus 7
[Nexus 4 General] expertzero1:
Mine is still showing preordered. No BO email so yeah. I can careless. I'll get it eventually.
[Nexus 4 General] thebest:
I just got moved up to Order Date: 11/19/2012

I was in Limbo Land with the others who's order dates hadn't change from the 13th.

Order Time 8:36:31
[Nexus 4 General] Koshuu:
Exact same situation here as well, same order time, only confirmation email, same dates 11/15 & 11/13, same frustration :/

I really hope some more shipping notices start to go out soon, I'm tired of all this limbo.
[Nexus 4 General] d4ft:
I hate adding similar replies, but I seem to have duplicate entries of the same order that have conflicting dates (i.e 13th and 17th). Weird.
[Nexus 4 General] moore808:
I just want to have my phone before Christmas. That's starting to seem like a pipe dream.
[Nexus 4 General] ctowne:
Same except I had a pre-auth on my card and then they took it off.

Backordered baby!
[Nexus 4 General] Hero_Guy:
I haven't had anything happen to my order :(

Still have the order at the 13th "pre-ordered, pre-auth is still there, and no email other than my confirmation.
[Nexus 4 General] aphlipot:
I too got moved up the the 19 order date.

Here is what the rep told me that was about:

Thanks for contacting us. The reason your order changed dates is in hopes to get your order processed in a reasonable time. I do apologize for any inconvenience.
[Nexus 4 General] crawlgsx:
WTF same here. Order time 11:35:06 EST. Not a single email or status update until now. Now order date changed to 19th in play store. *sigh*
[Nexus 4 General] siloner:
I got the best of both worlds. I ordered 3 devices. 2 moved from 13, 17, & 19

The other just moved from 13, & 17. I'll be the test subject for this date experiment lol

Limbo Land The Betrayed!
[Nexus 4 General] N!ghtgold:
I'm still showing nov 13 with shipping date Nov 15 still in limbo with no back order email.. :confused:
[Nexus 4 General] 2015Ducatimulti:
mine showed originally the 13 then sat. it switch to the 17th and i have had no emails at all, besides the order conformation email.:rolleyes:
[Nexus 4 General] N!ghtgold:
If I don't hear something soon I'm going to just go grab a note 2 and cancel. This is beyond ridiculous... Nice way to start cyber Monday with an online company that doesnt know what's going on.. :mad:
[Nexus 4 General] slowpc:
Got my newegg email... and my date is 11/19 now as well. Wth!
[Nexus 4 General] Richieboy67:
Newegg sells nexus 4?

sent via xda premium with nexus 7
[Nexus 4 General] slowpc:
No.... I said last night that I hope I wale up with the shipping email next to my daily newegg one.

Well the new egg one came through.... no shipping one. :(
[Nexus 4 General] Richieboy67:
Oh, I got ya..

sent via xda premium with nexus 7
[Nexus 4 General] slowpc:
Just going to relax today and check in on the fun..... got to find something to keep me sane. Maybe ingress can do that for me.
[Nexus 4 General] ctowne:
You suck. Mine hasn't moved an inch..

Backordered baby!
[Nexus 4 General] icecicle:
So I think all of u who's dates changed are actually better off than whoever's didn't change because my 5 p m order is still on shipping estimate for the 15th and no date change and I don't expect it to ship before any of yalls so it kinda makes sense changing the dates of the ones that need to go out and leaving the rest untouched ...just my 2 cents
[Nexus 4 General] evohog:
Same here, from pre order on the 13th to order on the 19th and shipping the 15th. Maybe its taking so long because they have to use they're time machine to get from the 19th to the 15th.
[Nexus 4 General] ctowne:
That has to be it! Damn google and their time fancy machines.

Backordered baby!
[Nexus 4 General] aphlipot:
I ordered at two pm and my order has moved both times, even with a back order email.
[Nexus 4 General] ctowne:
Just called google. Csr said that since I ordered more than one device that is why my 16 is backordered. They are processing and shipping orders of only one device and then they will get to the others after. Makes sense I guess. Now I am less mad at Google. She also said that I should receive shipping confirmation today or tomorrow even though I got back-ordered. I find that hard to believe, but we shall see. :sly:

Backordered baby!
[Nexus 4 General] James12:
Mine was shipped the 14th. It arrived on the 16th but UPS still says scheduled for delivery today the 19th. :/
[Nexus 4 General] aphlipot:
Weird I was told I would get one today, but fat chance. However it would make sense that single devices get shipped out first. But seeing as you and I have gotten the same amount of communication and I only ordered one seems a bit off, but hey you never know.
[Nexus 4 General] eep2378:
I only ordered one device. I better get something today! If they are filling one device orders first, I still haven't received any update. Better be today

Sent from the Nodes of Ranvier
[Nexus 4 General] Richieboy67:
Wow, they actually gave you info. That is a little reassuring.

sent via xda premium with nexus 7
[Nexus 4 General] lyricez:
Lol@if you actually believe that. They've been saying this since Thursday, yet people with 3+ 16GB N4s have got them since then. Anything the CSRs are telling you is a lie. Stop believing them.
[Nexus 4 General] ctowne:
Yeah that lady was really nice and helpful.

Backordered baby!
[Nexus 4 General] aphlipot:
Yeah that being said take it with a grain of salt not sure if I believe it.
[Nexus 4 General] Richieboy67:
Yeah, we have been eating lots of salt lately..

sent via xda premium with nexus 7
[Nexus 4 General] crawlgsx:
Between all the bulls**t and salt my diet is pretty unhealthy the last week. Combined with all the exercise from limbo, I don't feel so good.
[Nexus 4 General] aphlipot:
Very true watch that sodium intake.
[Nexus 4 General] BiDuSoft:
Sorry dude but what that rep told you is complete BS. Some ****ers just went on here not too long ago bragging that they ordered like 3x16GB and they got the shipping confirmation for Friday last week. At this point, unless I see a shipping confirmation, I will not believe anything they tell me.
[Nexus 4 General] ctowne:
Same here but whatever. As long as I get my phone in the next few weeks I'll be happy. At least we will have more roms to flash than if we had the phone right now!

Backordered baby!
[Nexus 4 General] Richieboy67:
Yeah well maybe they made adjustments to the process.. Just because they did that last week doesn't mean anything..

sent via xda premium with nexus 7

---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------

I just hope I get to see and use my new phone before I drop dead..

sent via xda premium with nexus 7
[Nexus 4 General] P00t:
woke up today with no shipping email...
[Nexus 4 General] ctowne:
We can all believe different things bud

Backordered baby!
[Nexus 4 General] BiDuSoft:
Anyway if I don't hear anything or receive anything from them by Wednesday, I will cancel the order and call my cc company to block the charge. Around this time on Thursday I will be on the plane and I won't be back to the States for a while. Seriously, this is beyond ridiculous now.
[Nexus 4 General] ftblstr2319:
The rep I just spoke with said all devices have shipped that are going to be shipped. Anything still in Pending is back-ordered.
[Nexus 4 General] crawlgsx:
This is honestly what I am expecting to happen.

I don't believe it from your post or your CSR, because they have no clue, but it is what I suspect to happen to all of us in limbo.

I've just been waiting for official confirmation before I cancel.
[Nexus 4 General] lyricez:
Seems like it could be logical, but the fact that a CSR said it means it's not true.
[Nexus 4 General] legacygt:
A lot of people including me ordered only one device and still have no shipping information. I ordered on the 13th at 11:56am CST and got Confirmation at 12:13 pm CST. Got the BO email in the 15th at 2:01 pm CST. Then on the 16 My order date changed to the 17th. Haven't herd anything since.
[Nexus 4 General] dmatherl:
Grabbed one on Friday because I was fed up, it is an amazing phone. Using it as a 14 day rental til my nexus 4 comes in. Hopefully...
[Nexus 4 General] wngmv:
What that rep said didn't make any sense. I ordered 1 and haven't got anything apart from confirmation email.not even a date update. Was told it would ship out Thursday, then Friday, now is i should get it Tuesday
[Nexus 4 General] ViViDboarder:
Same thing as me...

What's even more infuriating is that people who ordered after the time I ordered have devices. I was hesitant to say this before... but this is a botched release.

I understand inventory issues... but communication issues cannot be excused. I mean, how do I not have an email telling me what's up? 2 Day shipping and then hear nothing almost a week later? (Still not as bad as RS when I ordered my RaspberryPi though)
[Nexus 4 General] slowpc:
Are you saying some of things the CSR's are saying are making sense ?
[Nexus 4 General] djkinetic:
Well after days of no communication or movement my order just went to the top of my play store list says Nov 19....but shipping Nov 15 lol...lets see his this turns out.
[Nexus 4 General] aaronuser:
Well...tried to cancel order. They won't let me. Plus my date too has been changed to the 19th.

Great service Google.
[Nexus 4 General] florian3000:
They won't let you? How? Maybe it's already on the way...
[Nexus 4 General] N!ghtgold:
My order has been doing that since Thursday.. it was down a few rows then jumped top the top... It has done this almost ever day. The apps I bought or downloaded would show in the to then my nexus would jump to the top still showing Nov 13 shipping Nov 15 still in limbo no back order email WTF
[Nexus 4 General] actorgeek:
Same here. In the Play Store my status was completed and now it just changed to shipping Nov 15.

1x 16GB

1x Bumper

BO: No

Tracking: No

Confirmation: Yes

CC Status: Pending
[Nexus 4 General] eep2378:
I just received this email from Google play support:

Apologies for the delay,*Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. We are working to ship all items in your order as quickly as possible within the 3 week time frame. You will receive an email confirmation as soon as your order is processed and on it's way. We apologize for the inconvenience.

If you have further questions or concerns, please feel free to contact us, Or click on the link below:

http://support.google.com/googleplay/bin/request.py?contact_type=contract_policy&policy=hardware

Sincerely,

Jacqui

The Google Play Team

Doesn't sound optimistic. Im one of the limbo people. No backorder email. No date change (still says 11/13) charges removed from my bank. This is complete bull****:mad::mad:

Sent from the Nodes of Ranvier
[Nexus 4 General] lyricez:
That's the same e-mail everyone has been getting, yet we know this is not the case. They are saying anything to get us to stop questioning them.
[Nexus 4 General] AmesCell:
What was the reason given for not being able to cancel?
[Nexus 4 General] blaine.hale:
I was pushed to a 19th date as well. This is the response I got from them:

"As previously stated, unfortunately the Nexus 4 sold out within minutes of being released and is on backorder.

I did verify that your order went through so you will be receiving your device. I can understand how you feel and how frustrating it must be.

We are working on fulfilling all orders as soon as possible."

As a customer service manager, myself, I can say that "as perviously stated" is just about one of the most condescending lines you can say to a customer/user. That's pretty disappointing.
[Nexus 4 General] P00t:
Im just gonna assume mine was backordered..
[Nexus 4 General] MusicMan374:
If mine is backordered I'm going to call customer support and demand supervisors until I get to Mountain View. Did that once with a compaq computer and I got transferred to the US top tier support and they gave me a brand new computer with specs that were twice as good as the computer I was having problems with :cool:
[Nexus 4 General] diablonyc2:
I tried to cancel my Nexus Q when I saw them poping up on ebay for $200...I was not allowed to (as they "were already being shipped in the warehouse")...they DID finally allow me the day before they announced they would give them away free to people! lol
[Nexus 4 General] aaronuser:
"That its being processed". That's all I get. So I ask them does that mean its shipping. Again, couldn't answer my questions.

I fully get they ran out of devices...but what I don't understand (and Ive been in charge of a call center for 7yrs) why they can not tell me anything about my order.
[Nexus 4 General] jamesey10:
I ordered on the 13th, got my confirmation, and no changes until just now.

My order date was changed from the 13th to today, the 19th. WHAT DOES IT MEAN!!!
[Nexus 4 General] Nimche:
Still no date change on my phone. It means I am way on backordered list. Really wondering how many actually bought Nexus 4 on launch?
[Nexus 4 General] N!ghtgold:
So I call Google play support twice back to back to see what response I would get from their reps...

The first rep told me that if you haven't received a device by fri then you will have to wait 3 weeks even if you didn't get a back order email.

He stated that there aren't any devices available.

I then got this email while I was on the phone with him.

Thank you for contacting Google Play. I appreciate your patience in waiting for your Nexus 4 device.

We will issue a refund separately in the amount of the shipping charge to your original form of payment shortly after your original order is charged and shipped.

Thanks,

Stefan

The Google Play Support Team

Then next rep I talked to said that if you didn't receive a back order email then you will be getting a device. He stated that they will be sending out tracking numbers throughout the day. He looked at my account and saw I never got the back ordered email.. My order was Nov 13 Shipping Nov 15. SO he confirmed once again that those who didn't receive a back ordered email will be getting a device sent out today...

Don't know what to believe anymore.... I will give it till Friday then go from there
[Nexus 4 General] 72Monkeys:
+1
[Nexus 4 General] slowpc:
I got a backorder email but was told I would be getting one soon , this week ... that is what they said last week when I called... taking some time off from them...
[Nexus 4 General] aphlipot:
None of the reps I had talked to even know I had gotten the BO email, I had to tell them. The only thing you can really rely on at this point is an email with a tracking number, once that comes you're golden, before that just sit and wait I think is the best course of action at this point.
[Nexus 4 General] eep2378:
I'm on back order! Also CSR told me it was a global launch at the same time, that's why it sold out so quick. That's just a flat out lie! People in Australia ordered first, then UK, etc.
[Nexus 4 General] BiDuSoft:
Another day, another increment in limbo level...
[Nexus 4 General] Hero_Guy:
Still no change to my account and no emails as well. What if I was an average consumer that didn't follow XDA or Reddit? I'd be so lost and pissed that there has been no communication. Google, I am disappoint :(:thumbdown:
[Nexus 4 General] 72Monkeys:
I remembered I follow Andy Rubin on twitter ( @arubin he doesn't tweet much...), so I sent him a wtf tweet.

knowing I would never hear from him, I wondered if he would answer if we all tweeted him? I know he doesn't have his hands in this part of the business, but if Android was my baby, I would want to know wtf happened.

as someone said earlier, I would simply like a simple "this is what happened, this is what we're doing to fix it, this is when we expect to have it fixed"

Android IS his baby, he should be able to get answers and give them to the people who made the OS #1...juat saying... :laugh:

his twitter handle is @arubin

what do you think?
[Nexus 4 General] N!ghtgold:
The only positive thing is that we will get free shipping once the Google gods have laid a blessing on our packages to be sent via UPS :D
[Nexus 4 General] aphlipot:
Yeah, as I have said before take everything the CSR's say with a grain of salt, it seems they do not know too much more than we do.

---------- Post added at 04:58 PM ---------- Previous post was at 04:57 PM ----------

Hahah very true, it should be interesting to see if that even goes right though lmao.
[Nexus 4 General] d4ft:
I know I sound unreasonable, but at the rate this is going, especially the lack of accountability to us customers, I'm afraid it's going to take more than free shipping to smother our flames of anger.
[Nexus 4 General] boogieroc:
My ups guy is next door. Waiting at the door looking through the peephole. The Gus next doer is taking FOREVER
[Nexus 4 General] frigidazzi:
I want 2 free charging orbs!
[Nexus 4 General] aphlipot:
I am not so sure, however I can only speak for myself on this, once I get my phone, so long as it is within the 3 weeks I was quoted, I will be happy. However that being said if it is longer I will be very very angry.
[Nexus 4 General] siloner:
Start masturbating and when he comes to deliver your package. Don't stop, look him straight in the eye and sign with your free hand

Limbo Land The Betrayed!
[Nexus 4 General] frigidazzi:
Where is this 3 weeks from? IS that from the BO people? I never saw anything say 3 weeks.
[Nexus 4 General] aphlipot:
Here it is directly from the BO email in my inbox:

While I do realize that is the second time quote I receive I am fairly understanding when it comes to things like this.
[Nexus 4 General] Hero_Guy:
I never got one of those emails so I'm gonna act like I never saw one and keep pestering them. I'm not responsible for having to find this information on my own. If they have issues with my package, they should contact me directly. I shouldn't have to find out on a 3rd party website. I wish I wasn't such an Android junkie
[Nexus 4 General] aphlipot:
And you have every right to pretend like you didn't get that information from anywhere especially if Google didn't send it to you. We all wish we weren't Android junkies right now, if I wasn't I would probably content with my GS2 but right now.
[Nexus 4 General] expertzero1:
Went from preordered to shipping estimate Nov 15
[Nexus 4 General] Hero_Guy:
Damn you I'm still stuck with pre-order :p
[Nexus 4 General] abo.saud:
I will wait 24h if i don't receive a tracking # I will cancel my order and buy the phone from anywhere else
[Nexus 4 General] expertzero1:
Haha. Probably shipping tonight or early tomorrow. It didn't change till late/early morning
[Nexus 4 General] CrazyTomato76:
My status for the hour...same old crap!

Thank you for contacting Google Play. *I understand why you'd want to know the status of your Nexus 4 order and I am happy to help. Your order is still processing. *You will receive an email with your tracking information*included*as soon as your device ships.*

Thank you for contacting Google. It was my pleasure assisting you today. If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center at:
[Nexus 4 General] MusicMan374:
This is some bull****.
[Nexus 4 General] aphlipot:
I don't understand why they keep changing my Play Store order date, the thing the reps tell me is so the order can process in a reasonable amount of time. But that is some bull, the order date shouldn't have anything to do with that.
[Nexus 4 General] thekooliest:
And what is a reasonable amount of time, 7 days? :eek:
[Nexus 4 General] aphlipot:
Probably closer to a month.
[Nexus 4 General] inktimi:
This is almost exactly my situation as well. Only difference is I got a confirmation email.

-Matthew
[Nexus 4 General] crawlgsx:
Almost exactly the same here too. No Confirmation email like the first guy, but my order date in the play store changed to 11/19 this morning.
[Nexus 4 General] MusicMan374:
Tonight I'm going to call and speak to supervisor after supervisor until I get a goddamn answer. I'm so sick of this ****, this is $400 they are playing with, and I'm sick of not knowing what's happening with it. Will post back when I get some goddamn truth.
[Nexus 4 General] jwuerz:
Please post here with the results of that conversation! We would love an update.
[Nexus 4 General] locsplitter:
Ordered 11:33AM EST

Confirmation email right after

Card charged

Charge dropped

Dates remained same until today

Date on Play Store changed to 11/19/12, shipping estimated stayed at 11/15/12

Wallet has stayed the same

No delivery confirmation

No UPS confirmation

Limbo level: The Forgotten
[Nexus 4 General] diablonyc2:
I am STILL in Pre-Order status. No emails no updates.....and a pending credit card charge! The reps can't answer a thing. It is quite frustrating!
[Nexus 4 General] Richieboy67:
Funny, you guys are posting updates that say basically no updates.

I think you guys will be fine any day if you got no back order email. They said they were behind on the shipping emails so who knows.. You could get your device before your shipping email.

sent via xda premium with nexus 7
[Nexus 4 General] jwdai:
I didn't receive any updates since N4 ordered on Nov. 13. Until Nov. 17, Google sent me a email saying the phone has been shipped. However, I could not track the UPS package by the tracking No. and my cc is not charged yet. What is going on?
[Nexus 4 General] drose6102:
I hope it is magically at my front door this afternoon
[Nexus 4 General] thekooliest:
I've hoped that since day 2.
[Nexus 4 General] eep2378:
Didn't get a back order email until today. I called and they said surprised I got it so late. Last week I was told I was good for shipping info either last Friday or today. So much for that. CSR are not reliable in the least.
[Nexus 4 General] Misfit77:
Same here, have been in complete limbo since the confirmation email but now I am suddenly at Nov. 19th/ Est. Ship. Nov. 15th. :/
[Nexus 4 General] aphlipot:
Oh man, I would be pissed if I were you. That is just inexcusable, there is no reason they should still be trying to sort out different orders today.