yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] YankInDaSouth:
I originally ordered an 8GB on the 27th - given a shipment estimate of 4-5 weeks. I ordered a 16GB yesterday at 1PM EST and got a shipping email at 4:06AM EST today. As of now UPS is only showing "Louisville, KY, United States 12/07/2012 11:25 A.M. Origin Scan " ... but that is good enough for me :D I since canceled the 8GB order!
[Nexus 4 General] eliter1:
Seems like people are only re-ordering 16GB versions. I don't know what to do...:confused:
[Nexus 4 General] aphlipot:
I am not sure I am ready for that kind of a commitment. ;)

Also, I am trying to decide if I should cancel and have a different one sent to my house instead of my apartment.
[Nexus 4 General] Docavelli:
Still nothing here. I'll give it until tonight and then I'll cancel and wait for the next nexus.

This has been a cluster from day one.
[Nexus 4 General] aphlipot:
Yeah pretty much. I wont wait for the next nexus though, I can wait awhile for this RMA, so long as I get it shipped to the right place. I got a response from my mythical specialist though, while its nothing helpful:

Still something.
[Nexus 4 General] androidfoshizzle:
My nexus arrived today, 2-3 weeker on the eastcoast
[Nexus 4 General] YankInDaSouth:
Yeah, 16GB is all that's available. I figured the extra $50 is worth it to get it her before Christmas...
[Nexus 4 General] aphlipot:
Well ****. My 'specialist' told me it wouldn't be here by the time I had to leave so I had to re-order it to my home address instead of my college address. Woo.
[Nexus 4 General] ctowne:
They seriously make you reorder even if it hasn't been shipped. Come on Google. WTF. How long did he say the original RMA would take?
[Nexus 4 General] aphlipot:
Yup, they made me reorder, its a bit messed up how little control of orders the CSRs have. He wasn't entirely sure how long it would take, he just knew it wasn't going to be here in time. Or he just said that to me so I would stop bugging him.
[Nexus 4 General] taitony:
Thanks to Google + UPS great operation!!!

I have my Nexus 4 16GB now.

This is miracle made by Google + UPS in first week of December. Less than 72 hours, they process my re-order to delivery and close this order. No pending, no hustle, no many Gmail, no call to CSR, no blank UPS Tracking.

See attachment.
[Nexus 4 General] ctowne:
That sucks
[Nexus 4 General] aphlipot:
Eh, it is what it is at this point.
[Nexus 4 General] VOLTAGEROCK:
I think I have 5 weeks and 3 days left until I get mine! LG has such a fast production line. I hope this isn't another flop like the Palm Pre from Sprint.
[Nexus 4 General] DowntownJeffBrown:
I saw someone on here who ordered a 16gb and their box showed 16gb but in the phones storage it was only 8gb. U are the first I've seen who ordered 16gb but received 8gb phones instead
[Nexus 4 General] efan3719:
hell i saw a person on reddit order a 16 GB and get a Nexus 7.
[Nexus 4 General] DowntownJeffBrown:
Wow now that's crazy...
[Nexus 4 General] ctowne:
Still no word on my RMA
[Nexus 4 General] aphlipot:
Yeah I wouldn't expect to hear anything until probably late this week, early next.
[Nexus 4 General] ctowne:
Shhhh!!!! Don't be a Debbie downer
[Nexus 4 General] munchy_cool:
no word on my rma as well, dec 1 rma pending...bbb complaint filed, now they have to follow up with me I guess
[Nexus 4 General] crawlgsx:
Wait.. what? You got a defective one? :(
[Nexus 4 General] aphlipot:
Hahah I'm sorry! I am sure you will receive tracking tonight!
[Nexus 4 General] alex72:
Anybody here from Phoenix Arizona and looking to buy N4 16gb? I have one for sale in Unopened Sealed Box and I'll sell it to xda member at cost which is $386 ($350+tax+shipping). Cash only and offer is valid for today and tomorrow only. We can meet at some public place. PM me if you are interested.
[Nexus 4 General] Docavelli:
I was told I would receive tracking tonight when I called after I didn't receive tracking Friday. I said I would cancel but I like the phone. We'll see what mood I'm in tomorrow if I don't get any info today

Edit: Not sure exactly when but my date changed in the play store to Dec 7. It was Dec 1. Hopefully the last chick was right and it'll ship tonight.
[Nexus 4 General] sjberlyant:
Hey XDA! During all of the November 13th confusion I accidently bought two phones, one 16 gig and one 8 gig. The 8 gig just arrived and was wondering if anyone wanted to purchase it. I am selling the phone for $390 for anyone willing to buy locally (San Francisco) and $420 if I need to ship the phone. I don't like being someone who asks for a markup, it's just that I've had to spend countless hours talking with play support to even get the phone shipped and I hope you guys can understand. I'm accepting payments through PayPal or cash. PM me if interested. :)
[Nexus 4 General] thehairyyeti:
I am on the same boat as you. RMAed on Nov. 30th. The date on playstore hasn't changed for me, at least not yet. Let us know if you get any shipping info soon
[Nexus 4 General] munchy_cool:
Dec 1 RMA ...date still Dec 1 in play store.
[Nexus 4 General] djkinetic:
390 is quite a markup, I fully understand the whole charging a premium for the device since it isnt so readily available, but it seems as though the shipping and supply issues from the play store have been somewhat sorted, although the play store shows the 16gb with a 5-6 wk ship time, many have ordered within the last week and received shipping confirmations 2 days later....that said if I was looking to purchase one I'd take my chances with google since it seems they've finally somewhat gotten it together. :p
[Nexus 4 General] efan3719:
might have better luck on ebay or CL
[Nexus 4 General] ctowne:
Didn't notice it at first, but the top part of the screen is brighter/whiter than the rest. The rest more more yellow.
[Nexus 4 General] aphlipot:
Nice just got an response to an email I sent on the 19th. The generic we will ship within the three weeks response too. Incredible.
[Nexus 4 General] ctowne:
For your RMA device!!??
[Nexus 4 General] Emama:
Ordered replacement on Nov 30,

keep calling and all they said is wait for specialist or wait for two more days and call back.

What the fxxk their shipping is worse than a Chinese eBay seller
[Nexus 4 General] vivek310:
When is it shipping?

[Also posted on the main shipping thread]

Ordered a Nexus 4 very late on the 27th of Nov (I think at around 11 PM) from the play store. Got a confirmation instantly that Google had received my order. However, no info afterwards.

Does anyone have any further information on orders placed in the second wave?

It's been pretty rough without a phone for almost a month now (my beloved HD2 was stolen last month).
[Nexus 4 General] aphlipot:
I assume not. I hope not. I'm pretty sure its about the device I'm using now. If it is I am not going to be happy. At all.
[Nexus 4 General] ctowne:
Funky man
[Nexus 4 General] crawlgsx:
weak... :(
[Nexus 4 General] ctowne:
I'm a sad panda :(
[Nexus 4 General] ctowne:
Dear Google, go get some more damn RMA devices in stock. Thanks, Chris. :banghead: but hey, at least I've got a recently purchased kicker L7 and amp I get to put in my car when I get some free time :eek:
[Nexus 4 General] munchy_cool:
looks like they do not have a separate rma inventory anymore
[Nexus 4 General] Docavelli:
I contacted them today. The guy said he was going to get with shipping to see what the hold up is with my replacement. He also said that I could not cancel this as it was a return/replace. Not sure how true that is but at this point I have no choice but to wait.

He said it could possibly take 2 days to hear from shipping. I'm not happy. Seeing as they now have my money but I have no phone. I know it's not their fault but someone is not going to like me if it takes two more days to ship. Worse if it takes two days just to get a response to tell me it's not shipping.
[Nexus 4 General] aphlipot:
If its a replacement they don't actually have your money unless you don't ship your device to them. But yeah you can cancel if that's what you want.
[Nexus 4 General] Docavelli:
They do have the original 388 I paid for the phone. Anyone that is doing an rma has already paid for their phone and should be upset about not being told what's going on.

This is different than being on backorder when they didn't have your cash.
[Nexus 4 General] SteelGeneral:
I called Google Play support today about my replacement Nexus 4 order I placed on 11/29. After a bunch of being passed around from CSR to CSR I finally talked to some guy from the shipping department. First off the guy was a real jerk, I'm usually pretty polite on the phone, but he kind've made me lose my cool. Anyway, I was told that my replacement is on backorder and that it could take 3 weeks to receive. I hope that for some reason that's not true, but my gut says we'll all be hearing something to that effect soon.

Also I ended up filing a BBB complaint against Google because of this. I know it's probably a waste of time, but damn is this whole process frustrating!
[Nexus 4 General] crawlgsx:
hah! There ya go, Shake your worries free! :good:
[Nexus 4 General] SteelGeneral:
Thanks for the heads up! Just bought one!
[Nexus 4 General] aphlipot:
If that is the case the CSR's and I are going to have a big problem. There is no excuse for not having devices on hand to do RMA's with.

Thank for the heads up!
[Nexus 4 General] adulel08:
thanks just ordered one! hell yeah! still gotta wait til New Years for the phone tho... if they still remember to ship it out..
[Nexus 4 General] kwabby:
Just got one, mine came up to $27.54 sure beats paying $99 on ebay!!!

https://play.google.com/store/devic...ExMSwiZGV2aWNlLW5leHVzXzRfYnVtcGVyX2JsYWNrIl0.
[Nexus 4 General] aphlipot:
Yeah I just got one too $27.18 let's hope this one doesn't get backordered.
[Nexus 4 General] Orange_furball:
It Better freaking not be!!

Sent from my AT&T Fusion 2 soon to be a Nexus 4
[Nexus 4 General] aphlipot:
Oh geeze could you imagine. I would be so mad.
[Nexus 4 General] ctowne:
Lawls!
[Nexus 4 General] munchy_cool:
you peeps need to read this

http://xdaforums.com/showpost.php?p=35326955&postcount=37043
[Nexus 4 General] ceejay83:
You're wrong, they request an authorization on your card and it disappears after a couple days. They charge your card when it ships.

I also wanted to cancel my rma, and the csr said they couldn't cancel it. He recommended me to remove my credit card from wallet, so when it ships they can't charge me
[Nexus 4 General] DowntownJeffBrown:
If they backorder the Bumpers I'm going to have an aneurism.
[Nexus 4 General] SteelGeneral:
Figured I'd post my latest "specialist" email including all its poor typos.

"I have received word from specialist about your order due to high demand, Nexus 4 Replacements are also on backorder. Shipping estimates are 3-5 weeks."

Every time I talk to Google Play support the wait time gets longer, I'm glad I filed the BBB complaint today. Anyway, at this rate it could be over 3 full months before I receive a working Nexus 4.
[Nexus 4 General] smadger:
Guys, I've created this form to get as many numbers as possible and raise an official complaint to Google Play regarding their lack of info over the holiday period, the whole thing is just stupid. The hope is that if we have a large enough number of people, they will take notice and start communicating rather than wrong or no info at all. Be grateful if any of you have had problems could fill it out...

https://sites.google.com/site/nexus4cr/

Can't do any harm, ey?
[Nexus 4 General] aphlipot:
I need to call and raise hell then. I had to change my order because they couldn't get it to me before I had to leave my dorm. Then I canceled that order to change it to my house. But I go back to school in early January. If I don't have it by then someone at Google is getting kicked I'm the nuts. Hard. I also have yet to receive my shipping refund. I need to call on that tonight as well.
[Nexus 4 General] Docavelli:
Not sure you're following ace.

I purchased, paid for and received a phone. I sent the phone back and ordered another. They did not return the purchase amount. There was a charge authorized until they received the phone I sent. They received the phone and the authorization came off.

I am still out the original cost of the phone that I no longer have.
[Nexus 4 General] ceejay83:
why didn't you hold on to the old phone until the replacement came, slick?
[Nexus 4 General] Docavelli:
I had no idea when they told me they had plenty of SOH for exchanges and that my phone would ship within 2-3 days that they didn't have plenty of phones and they have no idea when my phone will ship.

Hindsight

But I'm sure I'm not the only one. That's why this is different for me. They got my loot. And I don't play bout my money.
[Nexus 4 General] aphlipot:
Just got off the phone with support, the guy said he hadn't heard anything about replacements being on BO.
[Nexus 4 General] SteelGeneral:
I hope you're right. The last rep I talked to was a real jerk, maybe he was just screwing with me. I just hope they get the phone in my hands before I move out of state in mid January.
[Nexus 4 General] Docavelli:
Hate to say it but I don't see any other good reason for delaying exchanges. I hope it's not true. I'd hate to have to let some poor soul feel my wrath.
[Nexus 4 General] aphlipot:
I hope this guy was right too, although you're right there shouldn't be any reason to delay the RMAs unless there isn't any stock. He said since I have already received a device I am put at the front of the line for shipments, although dunno how true that it it is coming from a CSR.

EDIT:

Also, the bumper is now out of stock once again. So it is possible we may be put on BO unless they possibly (doubtful) learned something from launches. If it is the case they are BO'ed we should be receiving the emails on Thursday. When they should be shipping. Woo!
[Nexus 4 General] joshyy_rey:
Man. I'm super excited the bumper went back on sale and I missed it. I'm also stoked they're sold out again. I'm also glad modern day production lines for plastic bumpers are up to speed. And I'm also hella bitter :D:thumbup:

Sent from my Nexus 4
[Nexus 4 General] siloner:
Damn how long did the bumpers last? I ordered one without a problem
[Nexus 4 General] efan3719:
Seems like they were gone almost immediately Haha. I got one as soon as the good people of xda let everyone know.
[Nexus 4 General] mark manning:
I've never seen a case be so out of stock, this is just crazy

Sent from my Nexus 4
[Nexus 4 General] Custodian:
To bad can't use this **** on sprint
[Nexus 4 General] ctowne:
That case is so overpriced anyways. Idk why anyone would buy it..
[Nexus 4 General] siloner:
I bought that thing with ease. Went back and

saw the out of stock sign and was surprised at how I bought it with no problem at all

I said the same in the beginning but as I kept seeing N4's with it on, I decided to jump ship. That thing looks so damn sexy with the bumper
[Nexus 4 General] ctowne:
I'm just gonna wait until they are like 10 bucks on eBay if I ever decide to get one
[Nexus 4 General] aphlipot:
I got one just because it seems to be the best case going. Also I'm amazed it has already shipped.

Edit:

It also appears they have reprocessed my original nexus 4 order. The order date is now December 12. I wonder if it has to do with my RMA or maybe my shipping refund.
[Nexus 4 General] smadger:
Hi guys,

Seems we're all being treated the same way. I've created this form to get as many numbers as possible and raise an official complaint to Google Play regarding their lack of info, the whole thing is just stupid. The hope is that if we have a large enough number of people, they will take notice and start communicating rather than wrong or no info at all. Be grateful if any of you have had problems could fill it out...

https://sites.google.com/site/nexus4cr/

People who had problems in the first round can still fill it in retrospectively in order to get the message across.

Please spread the word and thanks for your help!
[Nexus 4 General] Docavelli:
Mine changed again too. Now shows 12/12. I think it's just so the date doesn't get old. I know where I work if we let things slide to long we'll start getting constant emails.
[Nexus 4 General] emperorsuresh:
Today my order status changed from "Pending" to "Pre-ordered". I placed my order on November 27, 2012 1:03:28 PM UTC-8, with a 4-5 weeks estimated ship date. What does the status change mean? Thanks. :)
[Nexus 4 General] Flippy125:
My bumper already shipped out. Now I can hold it and pretend there is a phone in it while I softly weep in a corner
[Nexus 4 General] Nimche:
Ordered two 8GB for Niece and Nephew on November 13 and after a month still shows as pending?
[Nexus 4 General] Talonne:
A whole bunch of us on the Canadian thread got the same status change, and our dates changed to December 12. Hopefully it means Google has a new batch of phones ready to go? The Canadian and US orders ship from the same location.
[Nexus 4 General] ctowne:
So I have an update on my RMA order. In the play store my RMA device shows as "pre-order" with still the same date. The original (defective) device's date has changed to a date of Dec 12th. It looks like they have at least looked at my order now. I'm curious as to why they changed it to pre-order status now though.
[Nexus 4 General] Eaffon:
Mine says pre-ordered as well, but the ordered date did not change as it did for the person who posted before.
[Nexus 4 General] Docavelli:
Must mean they don't have any phones and those of us that are pre-ordered should get them first. I'll be calling for an update tomorrow if no info comes today.

Both of the dates on the phones in the play store have been changing.
[Nexus 4 General] aphlipot:
Yeah mine is the exact same thing, dunno whats going on though. I just hope they ship soon.
[Nexus 4 General] Eaffon:
I ordered mine on the 27th and the play store rep said is should ship Jan 2nd...
[Nexus 4 General] DowntownJeffBrown:
My bumper says its supposed to get delivered today through my ups my choice.
[Nexus 4 General] Gaurav.Stallion:
Do let us know what the "Pre-Ordered" status means if you call, I'm in India and have the phone ordered in US, so I can't really get in touch with Google.
[Nexus 4 General] ctowne:
Gahh this is ridiculous. I just want a replacement phone. Fu'k you Google. Its been a month since launch and I'm still trying to get a halfway decent nexus 4.
[Nexus 4 General] siloner:
Nov. 13 OG limbo here. Just got an email that my shopping refund has gone through. If you guys are expecting one, ring up the goog
[Nexus 4 General] ctowne:
O Yea I still haven't got my shipping refund either
[Nexus 4 General] :
Ordered Nov. 27 and I'm reading about people ordering in Dec. and already having there phones while I hear nothing from google :mad:
[Nexus 4 General] Eaffon:
I feel the same way... Has anyone confirmed what the "Pre-Ordered" means?
[Nexus 4 General] :
Mine in google wallet says pending
[Nexus 4 General] Eaffon:
When you ordered how long did it say until it shipped? Mine said 4-5 weeks.
[Nexus 4 General] smadger:
A quick update on the site in my signature - been live around 20 hours now, and just from you guys at XDA the list is nearly at 200!

If you haven't signed up or know people that had problems with their first orders please ask them to do so, the more who add their name, the more weight we have when dealing with Google.

I'm looking to have a copy of the letter that represents the list ready within 24 hours which will make a specific request for a shipping refund because of innacurate / misleading information.

Thanks

Andy
[Nexus 4 General] :
Same i still don't know what pending is i had a pending transaction at my bank then after a day my money was back but google wallet still says pending and i got a confirmation email and i called support the other day and they said your order will be shipped in 4-5 weeks just like my email said even after i told them of all these people ordering later then me and getting it right away
[Nexus 4 General] Eaffon:
Google really needs to provide more informtion. From one of he largest companies in the world I would expect more. Dissapointed...
[Nexus 4 General] tian105:
the replacement device I ordered on the 3rd of December shows as shipped now. But I have yet to get a tracking number
[Nexus 4 General] Docavelli:
Yeah mine changed again too. Hopefully all of the activity is good news.

Anybody else doing an exchange have their status change to shipped?
[Nexus 4 General] dirtyhamster73:
My rma is showing as shipped too, no tracking, no email, nothing. But my original 11/13 order that I already received, it's the device I'm rma'ing, is showing pre ordered. Very confusing.
[Nexus 4 General] remister:
Status of Californians who ordered on 11/27 2-3 weekers with shipment information?
[Nexus 4 General] ctowne:
Mine is the opposite. The old device is showing a date of Dec 12 - shipped and the RMA order is showing pre-order and Dec 5th date. Wish I had a shipped status!
[Nexus 4 General] dirtyhamster73:
But I really don't think it shipped. Look at my screen shot...I think the one I ordered on 11/13 is the one that is saying shipped, even though it has todays date, and I think the rma is the one that says pre ordered. That would be the only thing that would make sense because I talked to the manager who was going to check on being able to send me a device from regular stock...I would think he would have let know my rma shipped, no?

And the 11/13 phone now has a date of 12/2! So freaking weird.
[Nexus 4 General] ctowne:
Ooo I didn't see the screenshot before. Yeah yours is the same exact status as mine. Pretty sure that one on top is your original order and the pre-order one is the RMA.

Edit: Was 12/2 the day your filed for the RMA??
[Nexus 4 General] aphlipot:
Yeah mine switched too. Dunno why.
[Nexus 4 General] dirtyhamster73:
It was 12/1 that I called for the rma. But why would my 11/13 order change to todays date? And when I click on the top one, the one that says shipped, it takes me to the "you placed an order with google", with no tracking and it gives the day I placed the rma, the 1st. It's all whacky! I click on the one that says pre order and it has my original 11/13 info with the old tracking number.
[Nexus 4 General] ctowne:
Oh thats interesting. It seems like the dates they put are a day after the RMA was filed. I filed it the 4th and my date says the 5th. Yours was filed the 1st and shows the 2nd. Kind of weird but I don't know what it means.
[Nexus 4 General] dirtyhamster73:
Yeah I have no idea what it means either. All I know is the one that says shipped takes me to my rma, the one that says pre order takes me to my 11/13 order. I'm done figuring it out.
[Nexus 4 General] ctowne:
Funky stuff
[Nexus 4 General] dirtyhamster73:
Fo sho!!!
[Nexus 4 General] thehairyyeti:
Ok mine just changed to what yours looks like, dirty. Just got a shipped status against my original order. My RMA from 11/30 is still pending. I think I have this figured out though. Google is updating the accounts after posting the refund for shipping from the original shipping fiasco...On clicking on the new update from Google, it says my account has been refunded for shipping. I don't see the credit on my bank account though

---------- Post added at 08:47 PM ---------- Previous post was at 08:42 PM ----------

You might want to call them again and have it figured. Like yours, my status changed to December 13 and "shipped" but on my original device from 11/13. The update is the refund for shipping charges... My RMA device status from 11/30 is still "pre-ordered"
[Nexus 4 General] dirtyhamster73:
Well aren't you a smaaty! Look at that!
[Nexus 4 General] dirtyhamster73:
Oh, I didn't block my info...haaaahaa! Oh well...y'all can send me a xmas card. No drunk dialing though, I'll breaka you fingas ;)
[Nexus 4 General] thehairyyeti:
You realize I am not the only one on the internet ;)
[Nexus 4 General] ctowne:
That makes sense. Mine shows refunded in Wallet but I haven't gotten a deposit in my account either.
[Nexus 4 General] dirtyhamster73:
Yes...lol. I'm trying to figure out how to take it down. Didn't realize it was in the screen shot until it was too late.
[Nexus 4 General] thehairyyeti:
What all this means though, is that our RMA limbo persists...