yashsingh1/xdaforums huggingface dataset:
[Android Q&A, Help & Troubleshooting] alienvariety:
I've experienced the exact same thing: I can buy music on the UK store etc., but Scan and Match isn't working because I set up Google Music using TunnelBear.

I emailed Google and received this response:

"Howdy ,

Thank you for contacting me today.

If your Music on Google Play account was set up while in the US, or by using a US IP address, and you are currently located in the UK, France, Germany, Italy, or Spain, our Scan & Match feature will not work for your account. Any songs from your personal music collection will need to be uploaded via the Google Play Music Manager. You'll still be able to use all of our other music features as you normally would.

We're currently working to bring Scan & Match to the US. Once it's available, your account will support scanning and matching for new songs from your personal music collection.

If I can assist you further please feel free to reply.

Regards,

Dylan"

So I have responded with this which I hope will elicit a different response, but I doubt it:

Thanks Dylan, but can you not deregister my Google Music account or disconnect it from my main account? I don't mind losing all of the music on there, I have it backed up, then I can start over.

Every other aspect of my Google account, docs, email, drive, play is all UK based, it makes no sense to have a US based music account connected to my main email. If you just disconnect it, I can start fresh and register from a UK address.

If anyone has any success, can you keep us updated? Thanks. This is a real pain. Punished for being enthusiastic Google fans :(
[Android Q&A, Help & Troubleshooting] -PiLoT-:
im waiting nfor dylan to get in touch with me aBOUT THIS ISSUE
[Android Q&A, Help & Troubleshooting] n99123:
Earlier in the thread someone mentioned that in the music manager cog if you signed up in the UK you get a trash option where in the US you get bin and it seemed strange that it was that way round.

I've notice today that my gmail now has a bin folder, I'm sure it used to be trash. I'm wondering if its possible that all of my google account now thinks I'm in the US? Can anyone confirm whether a UK gmail has a trash or a bin folder for deleted items?

BTW I got the same hard luck response, word for word, to my support request
[Android Q&A, Help & Troubleshooting] DanTup:
It was me. However, it seems to be the correct way round. For some reason, going to music.google.com from my account that was activated on a US IP shows the UK localissations, and my normal GMail account (which gives UK Google Music) defaults to the US one. Can't find a setting for it; but I had a few friends check this, and they all get "Music Bin" on all account (inc. those made from the us). If you add hl=en-GB or hl=en-US on the querystring, you can see the correct localisations. Music Manager seems to alwaysadd hl=en which defaults to en-US!

So, that's unrelated :)

I've had no responses from Google since my last post here. They appeared to be trying to help, but they've just gone quiet. I sent another email asking if there was any update, but no response.

I suspect/hope that they realise this is a reasonably widespread problem, and it's in their best interest to fix it. It doesn't just affect matching, it affects recommendations and also the ads shown in Google Music. I suspect it may also by the reason my Nexus 7 can recommend movies, books, apps to me, but not music. It just says "no recommendations" :eek:(
[Android Q&A, Help & Troubleshooting] TheFluffyOne:
UK Gmail should have a Bin folder rather than Trash. It's based on an entry in your Gmail settings. See below:

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[Android Q&A, Help & Troubleshooting] DanTup:
I'm guessing nobody has had any further response from Google?

I had no reply to me ticket for weeks, and I even emailed to ask if there was any update :(
[Android Q&A, Help & Troubleshooting] 3Shirts:
My last contact basically said there is nothing that can be done! Once music matching is launched in the US, I will get it. They also said they'd noticed I was German which I am not. I'm not in Germany, I don't speak German and none of my Google accounts have even been used or set up in German/Germany. I think they basically suck!

If they actually thought I was German, nice of them to write a long winded email in English!

I've since had a "how did we do" email in response to the ticket so they've obviously closed it. Let's just say my survey reply was not positive
[Android Q&A, Help & Troubleshooting] DanTup:
Totally bonkers. It's not just the scan/match missing, but all the recommendations and offer banners are US too, so they're missing out on these upsell opportunities by presenting the wrong releases/prices/offers :(

I'm sure the people higher up would rather the engineers spent the little time required to remove this crazy flag from our accounts than forever miss out (things like the Google Play markeplace widget for music recommendations won't work either).

Since my current ticket seems to be being ignored, I might open another one asking what's going on. I'm a paying customer (of both the Android tablet, and some tracks from Google Music). I expect for support to be able to fix things that are broken as a result of Google's crappy engineering.
[Android Q&A, Help & Troubleshooting] AyeTayte:
Scan & match now available in the US - Looks like I can't post a link!

Do you now have it? I haven't tried yet. I really don't want to continue with an account stuck in US dollars (for certain things) :(
[Android Q&A, Help & Troubleshooting] -PiLoT-:
http://www.androidpolice.com/2012/12/18/google-finally-brings-scan-and-match-to-play-music-doesnt-require-uploading-your-whole-friggin-library-anymore/

its def working for me now YAY
[Android Q&A, Help & Troubleshooting] springy:
Does anyone knows if the music that you have uploaded will that be matched or not, so when we stream it, it will be at 320kbps
[Android Q&A, Help & Troubleshooting] DanTup:
I don't care so much about Scan&Match, I just want the currency/etc. fixed... On my Android device, the Google Play recommendations widget just shows "no recommendations" for music; not even $USD things... It's a bit lame to have something that doesn't work properly :(
[Android Q&A, Help & Troubleshooting] springy:
Strange. I am a UK user, and I sign up to US Google Music. Google Music US should now be matching but man I am still uploading. Is there something I have to do to enable it?
[Android Q&A, Help & Troubleshooting] Robpollard:
Same probleme here.

I got Google Music in Beta-Phase via VPN, since I'm from switzerland and have no hope getting this service here in the near future on a normal way. I've got a US-Music-Account, prices are in dollars, but the famous/ominous "Scan&Match" feature is nowhere to be seen, which is quite a shame, since I've just deleted my whole collection (20'000 songs) for this feature. My isp will cry if I have to reupload all this shizzle again.
[Android Q&A, Help & Troubleshooting] bmdixon:
Did anyone get anywhere with this? I am still seeing US prices in the recommendations and i don't seem to have the music-matching either.

Wondering whether to contact Google and see if they can do anything but if nobody has had any luck i won't bother.

Thanks
[Android Q&A, Help & Troubleshooting] DanTup:
Nope :(

I keep raising tickets every now and then. Most get ignored, but occasionally someone replies to one and says they'll pass it on to "the team", but then it goes quiet again :eek:(
[Android Q&A, Help & Troubleshooting] bmdixon:
Thanks. I've just tried opening a support ticket and we'll see what happens.
[Android Q&A, Help & Troubleshooting] n99123:
Mine seems to be matching now, actually it was matching before Christmas. I guess US match service is now live? I've given up trying to switch as I seem to be getting everything I'd get if I had a UK account
[Android Q&A, Help & Troubleshooting] bmdixon:
Just received this response:
[Android Q&A, Help & Troubleshooting] DanTup:
I've had some further emails too. They kept sending the same text "I'll be sure to forward the details you've provided about this issue to the rest of the team for further investigation." over and over, every time I replied asking if there was an update.

So I kept poking, and said that I felt the issue was being ignored, as I'd reported it many months ago. Yesterday, I got this back... Seems slightly more promising :)
[Android Q&A, Help & Troubleshooting] TheFluffyOne:
Was just looking at the recommended tracks on Play Music, and prices are now showing in GBP for me... so the issue might be fixed :D
[Android Q&A, Help & Troubleshooting] DanTup:
Not for me :(
[Android Q&A, Help & Troubleshooting] TheFluffyOne:
That's a shame, I was hoping it might be a good sign for everyone with this issue. I didn't contact Google, so it seems to be an automatic update. No idea when the change happened, so maybe it'll get rolled out over time? Just guessing, though...
[Android Q&A, Help & Troubleshooting] mejogid:
Still dollars for me. Perhaps after Google I/O and whatever Play updates they bring...
[Android Q&A, Help & Troubleshooting] gandhimaster:
same here...

Sometimes it's dollars, sometimes pounds. Ever since Google announced all access, ive had the option to sign up but it obviously doesnt work as i'm in the uk...

I sometimes get offers that link to the us store, but then clicking them returns an error rather than a redirect.

I originally signed up to google music from the uk using a vpn so i should expect some issues like this i guess? :p
[Android Q&A, Help & Troubleshooting] DanTup:
I don't think you should expect things to be broken in a way that can't be fixed! ;(

I've been exchanging emails with another support guy (named Dave), who has been very helpful; and seems to now understand the issue is server-side, and not caused by anything at my end. I've sent Fiddler traces showing the different responses from Google's servers when I launch for the Google Music app for the "first" time (after clearing data). Broken accounts get back info about the All Access trial, whereas normal UK accounts don't.

I believe they have enough info to properly investigate/fix this; and for the first time, the support bod seems to believe it's not a user error, so fingers crossed! :)
[Android Q&A, Help & Troubleshooting] gandhimaster:
Normally I'd agree, but I meant in this situation where I signed up using a vpn. I'd expect there to be a bit of an issue with location related info.

It's great you're getting somewhere with them tho, I cant wait to sign up as I'm going to assume record labels will have more content on it than spotify?
[Android Q&A, Help & Troubleshooting] DanTup:
The problem is the same for those that visited the US legitimately. When accessing GM, it didn't inform you that by accessing it your country would be locked forever; it doesn't make sense. Google also have a lot to lose by not letting us use the service, so it's in their interest to fix it :)

I don't use it a lot (waiting for this issue to be fixed), but the selection seems good to me. Would certainly consider All Access when it launches in the UK.
[Android Q&A, Help & Troubleshooting] gandhimaster:
Its the same for normal US sign ups too? Ah that's different then. Figured it was just the vpn. Thanks for the replies.
[Android Q&A, Help & Troubleshooting] DanTup:
Well, it was all going well... Not sure if this came from the specialist or just another support picked it up... Same response as previous :(
[Android Q&A, Help & Troubleshooting] mejogid:
That is... wholly unsatisfying. Not least because Google won't let you upload music from one Google Music account to another unless you go to substantial lengths to strip hidden metadata. I really hope this issue is at least on their radar.
[Android Q&A, Help & Troubleshooting] mejogid:
Fixed for me today - looks like they're rolling out some sort of solution.
[Android Q&A, Help & Troubleshooting] Movisman:
Hi,

Are you sure this is fixed for you? In your Google Music account, under 'music settings' do you have the option to subscribe to Full Access? And does the option when you click on the settings cog say 'Music Bin', or 'Music Trash' under settings?

If it says 'Music Bin', and the option to subscribe to Full Access is there, your Google Music account is still US. My UK colleagues who have a verified UK Google Music account see 'Music Trash' and they see nothing related to Full Access whatsoever (obviously as it's not launched over here yet).

Are you able to clarify?

I have raised a support case with Google as my Google Music account is US (I was actually on a work trip in the US when I signed up for the beta ages ago) and I need it changing back to UK - as I am based in the UK. I would be more than happy for my music account to be completely removed so I can re-register, as i've held back uploading my music until this issue is resolved.

The app on the phone also shows full access registration options even though i'm in the UK, and my UK colleagues don't have this. I can't register even if I wanted to because you need a US credit card - so this means unless the issue is resolved I won't be able to register for the service when it goes live in the UK.

My Play store currency is all fine (in GBP) - for me it is just the Google Music account which is messed up.

Rather annoying as it seems like it should be a really easy issue to resolve.

Cheers
[Android Q&A, Help & Troubleshooting] mejogid:
All Access has disappeared for me, and I'm back to Music Bin (I presume you mixed those two up and Bin is the correct UK version). I believe the Play Store currency is fine for everyone - the potential issue is with the "Google Play recommends" section.

Google do tend to roll out changes in waves, so hopefully you'll see the fix soon.
[Android Q&A, Help & Troubleshooting] DanTup:
I think the Music Trash/Bin is a red herring. I mentioned it earlier in this thread, but subsequently saw it vary on both my accounts depending on how I got to GM (eg. from Music Manager, music.google.com, play.google.com, etc.).

It sounds positive if some people are genuinely seeing fixes, but no All Access option in settings; it's just a shame it doesn't seem to be "global". My guess is they're either fixing them in small batches, or there's some manual verification before they change an account (eg. confirming it has purchases or other data in UK).

Sadly still no fix for me. I deleted all music (and purchases!) and unauthorised all devices, in the hope it might've caused my Music account to automatically reset/delete when it seems dormant, but no luck.

For anyone that has had this fix (and is sure the All Access option is gone; I had a few friends mis-report their accounts were fixed), I'd be curious to know whether you had any music/purchases/devices on the account at the time (and if not, whether you'd previously had any).
[Android Q&A, Help & Troubleshooting] Movisman:
Hi,

You might well be right when you say the Music Bin/Trash thing is a red herring - I have managed to get it to display both depending on how it's accessed, but generally it always says 'Music Bin' for me. My friends which have verified UK accounts (one of them registered in front of my eyes) see 'Music Trash' - does seem a bit strange as it's the wrong way round but I agree it's probably a red herring.

Sadly no fix for me either, I too deleted my library and all associated devices, but no luck. I have a support case open which i'm hoping will resolve the issue - fingers crossed. Additionally I have pointed Google Play support at this thread to help understand the issue.

I am also curious to know if anyone has made any purchases too - I have not made any purchases music-wise on the Play store so far. Like you say I wonder if Google can perform some sort of manual verification which solves the issue and changes the users Google Music to a UK version. Either that or just delete the Google Music account entirely and let us re-register.

Cheers

---------- Post added at 02:48 PM ---------- Previous post was at 01:59 PM ----------

**UPDATE**

Okay, so I have had a bit of a breakthrough, but this has just happened so I need to double check it has definitely worked! All looks good so far though.

Please try the following:

- Make sure your Google Wallet card is up to date and has United Kingdom as the country. Personally I removed mine completely and re-set it up because my billing address had changed

- Click on the 'Shop' icon from within Google Music

- When Google Play loads, ensure that at the bottom 'English (United Kingdom)' is selected (it seems to default to "English (United States)" even when your primary Google language is UK) - i'm not sure this is necessary tbh but it's what I did so worth noting anyway

- Scroll to the middle of the page to find the 'Free Song Of The Week' (currently Racer by Giorgio Moroder)

- Purchase the song, it should make the payment of £0.00 to Google Ireland (not sure why it wasn't UK but hey)

- You'll receive an email confirmation confirming the 'purchase'

- Go back to Google Music and the track you purchased should be there

- Click the settings 'cog' icon, and click 'music settings' - for me the All Access trial has now disappeared?!

- My 'Music Bin' is still called Music Bin in the options list, but the title now says 'Music Trash' (it was 'Music Bin' before) - possible red herring as above though.

- Also on my Google Music app on my phone, the 'All Access' trial has disappeared - it was there earlier.

Looks to me like carrying out the above has changed my Google Music locale to UK....?!

Can you guys still having issues try this? It could well be a potential fix! Here's hoping you guys have success.

Let me know.

Cheers
[Android Q&A, Help & Troubleshooting] DanTup:
I just tried all of those steps, except the Wallet bit (I already had on UK card), but no confirmation email for the purchase (yet), and no fix in the web app :(

I'll try removing and re-adding the card; but I also have some Play Credit from purchasing my tablet, so not sure if that has confused anything (though it's a GBP amount, ofcourse).

Will update shortly...

---------- Post added at 03:18 PM ---------- Previous post was at 03:10 PM ----------

Aha! Fixed!

I removed and re-added my cards (had to add another, then remove the old one, as I have a Storage subscription that needed a valid card always), then I purchased a (non-free) track from Google Music; and selected my card to pay with, rather than the Credit I'd previously used.

Now the All Access option is gone!

I suspect any purchase using a UK card will fix this; and it was using Credit that stopped this fixing itself in the past. Possibly when you buy a free track, it just automatically picks a card in the background, so if you don't have credit, that could fix it too.

Thanks for the info; I'm going to let Google know my issue is resolved with a link here, so hopefully they can provide this as a workaround for others. They'd previously told me to ensure Google Wallet was up-to-date, but they didn't suggest purchasing something.
[Android Q&A, Help & Troubleshooting] Movisman:
Ah ha! Excellent news. Yes, the support chap from Google asked me to ensure my Google Wallet was up to date, and to clear data/caches etc, but he didn't suggest purchasing anything. Since my 'purchase' it all looks good now. I will also let Google know my issue is resolved with a link here, as there will undoubtedly be a lot of users with this issue.

Glad I was able to help in some way.

Cheers
[Android Q&A, Help & Troubleshooting] DanTup:
Also; I just discovered something that might be useful for anyone juggling multiple accounts because of this...

I purchased a couple of albums from my gmail account (working account) a few weeks ago to use up Google Play credit. Now my main (Google Apps) account is fixed, I wanted to move them over. Downloading the MP3s and re-uploading didn't work; it just read "error uploading file". I presume this is because the files are watermarked in some way.

However, I signed into Music Manager with the gmail account, downloaded the music, then changed to the Apps account, and the music has now uploaded fine! I saw some restriction of only being able to sign into Music Manager with two accounts, so I wonder if this is a deliberate "feature" to put music into two accounts you own.

This means I don't even need to re-purchase the albums from the old account. Finally happy :)

Now if only they can fix the fact that both YouTube and Google Play Movies crash when trying to watch videos/purchases ;o(
[Android Q&A, Help & Troubleshooting] springy:
The above does not seem to work.

Delete my cards, update them again, downloaded the free track and after that I still have the option for All Access. Oh well...
[Android Q&A, Help & Troubleshooting] DanTup:
Try purchasing a cheap non-free song with a UK card; that seemed to be what did it for me. You can download the track as an MP3 afterwards if you choose not to use Google Music. This seems to work even if country doesn't get fixed (I'd purchased and downloaded tracks even while my account was "broken").
[Android Q&A, Help & Troubleshooting] Movisman:
Agreed, I would definitely try giving this a go. I'm not sure why it worked for me just downloading the 'free' track, but i've never purchased any music from Google Play before and it still wanted to authorise my card for £0.00, so perhaps it was related. I have no idea.

Cheers
[Android Q&A, Help & Troubleshooting] springy:
AWESOME GUYS!

Works now! So this means I should finally be on the UK Music :D
[Android Q&A, Help & Troubleshooting] gamesmaster20:
Getting the free track didn't work for me, but paying 99p for one did
[Android Q&A, Help & Troubleshooting] TheFluffyOne:
Now that you've mentioned it, I think I did purchase some music at around the time the problem was sorted for me... stupidly didn't make a connection between that and the fix.
[Android Q&A, Help & Troubleshooting] bmdixon:
Buying an album worked for me (didn't try a single file, just bought an album i was after anyway). Prices now show in £ when viewing recommend section and the All Access stuff has gone too. Thanks to whoever it was that posted this originally. Glad i'm now properly a UK user :)
[Android Q&A, Help & Troubleshooting] Flav106:
Hello,

Now that the french store is open I have the same problem as the OP. I have cancelled my subscription to the All Access US and wanted to have access to the French store but i'm stuck to the US one. I tried all the fix with no effect.

Could you please help me to solve this ?
[Android Q&A, Help & Troubleshooting] Flav106:
Hi,

Any clues to solve this ? Please, i'd really like to switch back from the US all access...
[Android Q&A, Help & Troubleshooting] harveyd:
I'm in the same situation. A UK user that signed up through a VPN.

My Google Wallet account only has UK addresses with a UK credit card attached. I have purchased a track for 99p yet still when I try to sign up for All access it shopws dollar$ and says I have no valid payment methods.
[Android Q&A, Help & Troubleshooting] Flav106:
Open a case with Google Music. They solved my issue in 2 weeks.
[Samsung Captivate Glide] joshua_tam:
Hi all,

When I am developing the application on my Glide, I found that when there is exception being thrown, the whole phone freezes and I can only do 'adb reboot' to restart.

Any ideas on this issue?

Thanks!

PS: I am using the latest firmware I927UCLJ3 with root
[HTC ChaCha] ttvdesign:
hey, guys

is there any way to unlock a chacha without unlock codes or that xtc clip?

for samsungs all you need is to change the rom, but for chacha i couldn't do it.

is there maybe something in the kernel?

i've tried codes but they don't work, and i don't want to pay 50 euros to vodafone to get it unlocked...