[Galaxy S III I9305 (4G LTE + 2GB RAM) Q&A, Help & ] bigc90210:
Alright chap, update time. Let me break down your post so i can answer it bit by bit.

I ran triangle away, it got rid of the red "!" showing on the top left of my phone boot screen, cheers for that!

I next grabbed the latest firmware which is I9305XXALI5_I9305EVRALI5_EVR.zip from sammobile

flashed that with mobileODIN, now back on stock firmware which I already was on, and no red "!". however when i go to settings->about device and software update, it says "there are no updates available as your device has been modified" and when you go to Settings->about device->Status, then scroll to the bottom, device status shows as "Modified". I'm gonna need to get this back to "Normal" before i send it back.

Anyways, regarding my ****uation with orange. *******************************

My contract was upgraded renewed on the 9th, I got my S3 LTE on Monday 12th (of November). On Friday the 23rd I discovered something had happened with the WiFi, and it was completely borked for no apparent reason and is now since then reduced to its 6ft range distance. spent all of Friday night and Saturday morning trying to figure it out, including rooting on Friday night to see if that helped, to no avail.

Note: between getting the phone and rooting it (AFTER i got this issue), the phone was completely stock. Now i know how stupid it was to root after discovering the issue, but sod it I've done it now, so imma have to undo it. ANYWAYS....

Saturday (the 24th) afternoon, I went to an EE / Orange retail store, where all of the employee's in the store had a try to figure out the issue, with no success. They tell me to contact Orange via the telephone for a replacement (as apparently because I ordered my handset via the telephone, i had to contact them for a replacement).

I contact Orange on the phone on Wed the 28th (by now its passed the 14 days cooling off by a couple of days) and I get through to an absolute idiot who fills the foreign call center staff stereotype perfectly.

He gets my name, phone number and handset wrong several times EACH during the call, and tells me all i'm eligible for is my phone repaired. When I tell him i'm not happy, he changes his mind and says he will "make a call" and get a new handset sent out to me, and even asked me when the following day (today) i would like to take delivery of my new phone. This call takes approx 50 minutes, 20 mins of which was waiting for someone to answer, then 10 of the remaining 30 of the actual "call" was spent on hold.

He then calls me back to tell me my iPhone has been ordered and i should have it tomorrow (today). When i pointed out i don't want an iPhone, and my phones an S3 LTE (for about the 10th time) he says "the phone line for getting a new phone has just closed at 9pm" (it was then a couple of minutes past 9) and he gave ME a number to call since HE made a f*** up of the order.

Wake up today, go to work. On my lunch break call the number, which turns out to be the insurance hotline (Orange care) The lady on the phone reads my notes and is confused, according to what the guy last night had wrote down, My phone was a Galaxy note 2, later in the story it became an S3, and then he put in a claim for me having a broken iPhone.

I re-explain everything to her, and she was very sympathetic. She told me it wasn't an insurance issue, but a fault, and I needed to speak to someone from faults. I asked her to find me a English speaking person, of which she agreed. She came back twice after putting me on hold to say she'd found someone to speak to , but they could barely speak English. On the third attempt, she found someone who "can just about speak English, I've explained everything to her, so you should be OK".

After a 5 minute wait I get put through

I get put through to a lady who is speaking in broken English sentences. She first puts me on hold while she reads my notes (insert 10 minute hold time). She says all that can be done is for it to be sent away to be repaired. I say I want a new phone, as it was within 14 days of getting the phone, and I don't want to mess about with waiting to get my phone back, I just want a new one. She says "all that's popping up on my screen is repair". I said I'd go into the Orange store and take it up with someone in person.

/end of ****uation *********************

il update you on this once i get to the Orange store, which won't be until tomorrow.

in the meantime, any ideas on how to change it so settings->About Device->Device Status back to "Normal" and not "modified"?