[AT&T Samsung Galaxy S II SGH-I777] chrishaney23:
Well I just got done with LIVE CHAT with Samsung... didnt go so well.... Here's the conversation if you want to read it. Basically they told me that they have NOTHING to do with Straight Talk phones and ONLY Straight Talk can deal with issues and repairs etc etc. Cant wait to have that one sided conversation with ST cause I know its gonna go nowhere.

Please wait for a Samsung Agent to respond.

You are now chatting with 'Roxana'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is LTK111790780925X

Roxana: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: well first of all, the info I entered is wrong cause there is no option to select my phone... I have a cell phone from Tracfone/Straight Talk. Its a Galaxy S2, SGH -S959G. The camera is not working at all and I have tried EVERYTHING to fix it. I know it is under the one year warranty but there is no "button" next to it to reqwuest a repair on my products page. There is a button to request repair for my 2 HDTV's and camera.

Roxana: I am sorry to hear that you are facing issues with the camera on your phone.

Roxana: Thank you for the model number.

Roxana: I would like to inform you that, the support for Carrier related phone models is not available with Samsung as the service and support for those models is provided by the Carrier. The support for Carriers like Tracfone, StraightTalk and Net10 is provided by the concerned Carrier and Samsung support do not have the information to trouble shoot the issue. In this regard, I recommend you to contact the concerned Carrier support to get the exact information and trouble shooting to isoalte the issue. I will be more than happy to provide the contact details for you.

Visitor: So basically, Samsung assumes no responsibility for device failures?

Roxana: You can contact the Straight talk customer support at 1-877-430-2355.

Roxana: I would like to inform you that, these model devices are supported by the carrier and they are handling the troubleshooting issues on this device. They will help you with the troubleshooting issues to solve your problem. I would have surely helped you if I had any information regarding this model devices.

Roxana: Please contact the Straight talk support they will help you with the repair options.

Roxana: Please let me know if you have anymore queries.

Visitor: alright I understand what you are saying, How about model number "SGH - i777" cause thats exactly what this phone is? or does it not matter. Probably not....

Roxana: Yes, SGH-i777 is supported by us.

Roxana: Are you facing any issues with SGH-i777 model phone?

Visitor: yes that i know. my phone under Straight Talk is the exact same thing as the SGH i777 except labeled as the SGH - S959G.

Visitor: ...or does this not matter?

Roxana: I'm sorry for the delay. I'll be right with you.

Roxana: I understand your concern. I would like you to inform you that the carriers like Tracfone, StraightTalk and Net10 are providing the troubleshooting steps and repair issues for their devices. I would have surely helped you if I had any troubleshooting steps on this model phones. Straight talk will provide you all the necessary troubleshooting and repair options for their model devices.

Visitor: nothing like copy and paste. Thanks for your help. Goodbye!

Roxana: You're welcome. I am sorry for the inconvenience. Please contact the Straight talk carrier. I'm sure they will help you with this.

Roxana: I am sorry ,we are not trained on the Straight talk carrier devices. Straight is handling the support for all technical queries for their model devices.

Visitor: I will contact Straight Talk and that will be the worst conversation in history, I guarantee it.... My issue here is, and not your fault at all, why can I register this product with Samsung if there is ZERO support for it? Thats ridiculous.

Roxana: I understand your concern. The Samsung can be registered on the website. However as it a carrier specified phone Straight talk has all the information regarding the technical issues and the repair options to send the device. I once again apologize for the inconvenience.

Visitor: All good. Thank You for your help and have a great day. Goodbye.

Roxana: Do you have anymore queries?

Visitor: nope

Roxana: You're welcome. I appreciate your patience. Have a nice day.

Roxana: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

How long did that take from the time you sent it til you got a new one?