yashsingh1/xdaforums huggingface dataset:
[Nexus 10 General] mva5580:
I ordered one around 11am local time yesterday, haven't received any kind of shipping update. That really doesn't bother me...I mean I know it'll ship and I'll get it in the 3-5 days that the site stated. No big deal.

But what (continues) to bother me is how this product has been launched. Is Google serious about the tablet business or not? To have it be "released" on November 13th and the ONLY place you can find it is the online Google store...it's just disappointing and makes you wonder if you're betting on the wrong horse. It's pretty demoralizing to go to WalMart/Best Buy/Staples/Fry's and talk to a bunch of people that aren't even aware the tablet EXISTS, let alone know when they might get some in stock. That wouldn't be the response for the "other" tablet, that's for sure.

Their launch of this product is very similar to the effort that app developers put into their Android tablet apps; seriously lacking.
[Nexus 10 General] DagrXDA:
I think so.. I'm in the same boat as you, wading through these threads in hope of some brick & mortar sightings. : ) As far as I can tell, no retail stores have had any for sale. FWIW, I called around in the Maryland / NoVA area with no luck to about 5 Walmarts. (Most of them didn't really even understand what I was asking for, but were nice enough to check their inventory / the stock in the back that isn't shelved yet).
[Nexus 10 General] enlan:
Right now, most of the german custumors are getting their shipping mail :)
[Nexus 10 General] pickscrape:
I've created a thread. I imagine it will be quiet for a few days, so for me it should probably be sticky. Not sure how to make it so though...

And seriously: I have to wait five minutes between posts?
[Nexus 10 General] superpp:
Called Google Inc. They seemed confused

I called Google Inc. and the representative confirmed that they have put a "hold" of the funds in my account. But the representative, with my order information, didn't know if it had been shipped or not, and again told me that the order takes up to 2 business days for processing and from 3 to 5 business day for shipping.

She couldn't provide with any other information.

On their webisite they state they use 2 day shipping.

The Nexus 10 is probably a very good device, but I guess they are new and unprepared for these logistics, but they charge the money and the consumers suffer.
[Nexus 10 General] richB7:
What I don't get is how you give some customers same day, overnight shipping and then others what amounts to a week or more? You can't do that for long and keep people happy.
[Nexus 10 General] lozfromcorby:
Home at last...Now to try her out!
[Nexus 10 General] dpjohnston:
After the dreadful experience I had with ordering Nexus 7 (incorrectly addressed, returned to google by TNT, had to wait 3 weeks for refund) I was thinking twice about ordering from Google Play again but eventually decided to do so and ordered a 16Gb at 1pm yesterday. I arrived just after 1pm today :o That is the sort of service I was expecting last time so happy I decided to give them another chance.
[Nexus 10 General] groaner:
Let us know where you are (country) so we know what locales are getting their shipments

---------- Post added at 12:37 PM ---------- Previous post was at 12:36 PM ----------

Holy fast shipping!!!

Congrats! I ordered yesterday from the Canada site and I still don't have my "shipped" email. Just the email saying that my order was recieved. :(
[Nexus 10 General] jdbeitz:
eff you!! :D
[Nexus 10 General] lozfromcorby:
Uk. Corby Northants.

The screen is ace though I notice a little light bleed when completely black. Not sire I care too much tho
[Nexus 10 General] Nucking Futs!:
It's in Gamestop's system but no release date yet. Local GS just set up a round booth with 5-6 different demo tablets.
[Nexus 10 General] mrdinosaur:
Well...

This is what bugs me actually. I live in Silicon Valley, cycling distance from Google HQ, and not a single Wal-Mart has it and my order on Play store is still Pending...If I could just walk up to their gates and buy it man I would.
[Nexus 10 General] mva5580:
Just called the Google Play # in the email to check my order status.....awful. The guy sounded like he was asleep, on drugs, or both.
[Nexus 10 General] Lumsdoni:
It was said earlier, and I agree, the biggest worry here is how Google have handled this launch.

If they are serious about taking on Apple they need to get more developers involved, which means having a larger customer base to attract a developer's time and effort.

In order to do this, people need to know your product and it appears that if you are not a "geek" you won't have heard of this. I've been following this for ages, but I find it pretty poor that staff in shops like Walmart in the Us and other UK stores haven't even heard of it.

That is not the stores fault, it is Google's PR and marketing team.

You can bet your bottom dollar all the staff in these places knew when the iPad mini was coming out and whether they were stocking it etc.

This product has sold out but half my friends don't even know what it is that I am waiting for.
[Nexus 10 General] jerryp7:
I just think that Google/Samsung/Nexus hasn't shared their marketing strategy with the development community. It seems counter intuitive to me but I expect what we are seeing as a bad release will tie into a huge sale on Black Friday (Nov 23rd in the US this year) and/or Xmas.
[Nexus 10 General] zizzfusion:
Had mine shipped about 17:00 GMT today, ordered yesterday at 8:45am. The tracking number could take a while to work. Confusingly mine seems to show a shipment from last month. I can only assume TNT re-use their old tracking numbers :confused:
[Nexus 10 General] dpjohnston:
Mine did this too. Switch to customer reference instead of consignment number and you'll see the real tracking info
[Nexus 10 General] ritzel-rudi:
My Nexus 10 was shipped today at 16:15 from Feucht, Germany and is still on the way. Tomorrow i will receive it via Deutsche Post :)
[Nexus 10 General] ozzygarcia:
Anyone in the US have tracking info yet?

I've only seen people outside of the US with tracking or already received their Nexus10.
[Nexus 10 General] Gaugerer:
I've just rung Google after waiting two business days without a tracking number and they told me that they are out of stock so I'm really cheesed off.
[Nexus 10 General] dipzb90:
Still no luck on my TNT tracking number working, how long did it take peoples to start working?
[Nexus 10 General] jdbeitz:
Nope. Ordered mine at 11:45am EST yesterday morning
[Nexus 10 General] Icetech3:
Nope.. ordered at noon and still pending
[Nexus 10 General] tietherope:
How do you figure that it's been two business days already?
[Nexus 10 General] Atmazzz:
So you had already ordered one and they told you 2 days later they didn't have any?
[Nexus 10 General] Icetech3:
Just called google.. i got the same crap the web page says.. pending means its being processed and if i don't get a update tomorrow to call back.. so basically i will be waiting til monday/tuesday
[Nexus 10 General] stopher819:
I think you got the same guy I did. He kept asking me questions and when I answered there would be nothing but awkward silence afterward for 10-15seconds. Each time I wondered if he didn't hear me or was just acting on the information he gave. Usually they come right back with something like "ok, give me a second and I'll look into that" to let you know that it was an active conversation and they were actually doing something. It wasn't a good experience.
[Nexus 10 General] 263629749:
Agreed, and it's not silence at all, i can hear all the background buzz...

However the lady called Christina told me my order should be shipped tomorrow and will be with me on next monday (because in the UK they don't deliver on Saturdays)

The status of my order still says "pre-ordered", and she said she doesn't know what's wrong with that.
[Nexus 10 General] Gaugerer:
Yes, I received two emails confirming I had been successful in buying two 32gb Nexus 10 one at 8:39 and one at 8:42 and I have the order numbers in the emails.

Then I received another email this morning at 7:30 am asking if I wanted to cancel any duplicates and I replied immediately that I wanted both.

I then received another email thanking me for the reply and saying do not hesitate to contact the team again if I needed any more help.

As you can imagine, I am quite angry to find myself in this position.
[Nexus 10 General] jerryp7:
I just realized what I don't understand is why they aren't taking orders and just saying the item is on backorder. How many more are they going to make and keep in stock? There surely is a formula for this but one of the factors has to be how many are on backorder.

I was thinking maybe they had some sort master-marketing-plan but now I'm becoming convinced whoever is over sales is a complete idiot and if not already looking for new employment they will be shortly. That could also be the problem. The idiot was immediately fired and the poor obama-guy that replaced him has to clean up his mess. Hopefully it will be under control in four short days.
[Nexus 10 General] samagon:
It's not great to see people post updates and info without providing their country. That's going to really help people understand what's going on.

Just gave a call as well, my status wasn't showing as pending, or completed, it was showing as "pre-ordered".

The rep on the phone confirmed that it would ship tomorrow, and that others might see pre-ordered, she said this was due to the system being overloaded.

Anyway, I'd encourage anyone who's concerned to call them, they're able to give you better info than is available online.

I'm in usa.
[Nexus 10 General] ContentsMayVary:
Nightmare. Maybe that's about to happen to everyone who's still on "pending". That includes me...
[Nexus 10 General] Gaugerer:
My order was accepted at 8:39 am in the UK yesterday and I've waited all day today as well which about two business days.
[Nexus 10 General] 263629749:
Mine was accepted at 8.12am in the UK, status still showing "Pre-ordered". Customer service says it will probably be shipped tomorrow and will be with me on next monday... bummer!
[Nexus 10 General] jerryp7:
It would great if people put their location in their profiles (just say'n). You are correct and even in the general world of Internet paranoia it's not generally THAT revelatory.
[Nexus 10 General] Gaugerer:
I think you are in the same position as me and they are out of stock and they are hoping for more stock to arrive.
[Nexus 10 General] 263629749:
yeah bu shouldn't it be first come first serve? all online retailers in the UK fulfill orders according to time placed. Google has confuzzled me...
[Nexus 10 General] digitalrelic:
I really don't think that's the case, as I ordered the 16GB Nexus 10, which is still in stock and for sale on the Google Play Store, and my order is still on "pending" as well. I think we all just need to calm down a bit and have a little patience ;). It'll come soon :good:!

I'm from the US, fyi.
[Nexus 10 General] Matthileo:
Guys, pending just means your credit card hasn't been charged yet.

When your item ships it will stop being pending .

[sent from my iconia tab]
[Nexus 10 General] samagon:
Touche.

In my own defense, from Tapatalk it's not convenient at all to go look at someone else's profile. :)
[Nexus 10 General] dipzb90:
I was speaking to a Google rep and even they were shocked that it didn't seem to be first come first serve... order placed 8.23 UK
[Nexus 10 General] JeeSe:
Yeah pretty confused by all this, surely their website knows how many they have and only that many are sold?

You would also think they are all boxed and prepared for dispatch and all that really needs to happen is the postage labels print out in order as orders arrive, payments are automatically taken and some muppets slap the labels on a box? Then load them onto lorries when UPS arrive to collect them.

How hard can this be?

I am not bothered if it comes tomorrow, Friday or next week.

But it seems some other people from the UK have said they ordered at later times to me and have received theirs, I ordered right at the start, they took payment and yet mine still has not been shipped. This does not really make all that much sense.

On a side note they have at least cancelled the 2nd tablet for me that I did not want.
[Nexus 10 General] Gaugerer:
The UK play store says sold out for 16 and 32gb Nexus 10 so it is not the same situation as the US Play Store. Pending here in my case is due to there being no stock.
[Nexus 10 General] chugglet:
My card HAS been charged. It is a Paypal debit card that takes the money from my Paypal account.

The email from Paypal confirming payment came through immediately at 08.51 before the order screen had even changed!

I have checked my Paypal balance and the money has been taken out.

My order is still showing as Pending.
[Nexus 10 General] sdmark:
my card has been charged as well. and my order still in pending status. Google said it takes 24-48 hours to update with shipping info, so I'm hoping that's the case.

I'm not mad, but I'm a little frustrated over the whole process. When I tried to order it yesterday I got the same errors as everyone. Then about 15 minutes later I got 4!! confirmation emails. Luckily I was able to cancel 3.
[Nexus 10 General] w0rmhole:
Same for me. My payment came through yesterday at 12:01 (9:01PST) and order till now is pending. I've called them and they only confirm that everything is fine with my order but they don't know when it will be sent...
[Nexus 10 General] Matthileo:
It's more likely that that is a hold, not a charge. When you purchase something via credit (not debit, but credit - yes, all play store charges are run as credit, even on debit cards) a hold is placed on the card for the amount of the charge. It is for all intents and purposes no longer available in your account, but it also has not actually been charged. Google clearly states that you will not actually be charged until your order ships, and the pending status in wallet refers only to whether or not you have actually been charged yet.

34131611, I would bet that if you looked at the details for the transaction in paypal it would say "Pending" rather than "Complete":

I could be wrong, but this seems most likely.
[Nexus 10 General] DanP47:
My ordered changed to 'shipped' at 5PM today. I placed my order at 10:17AM yesterday. Maybe it will arrive in 2 days! Strange that the tracking number given is for a package that was delivered last month though.
[Nexus 10 General] chugglet:
Just checked Paypal and it definitely says "Completed".
[Nexus 10 General] Matthileo:
Well that's odd, since that's basically the whole point of Google Wallet saying pending.
[Nexus 10 General] Blown 89:
This entire process has been a disaster. Nobody knows the true status of their orders, their servers couldn't handle the traffic, the retailers they listed don't even know anything about them. This is basic stuff you'd think they would have gotten a handle on weeks ago.
[Nexus 10 General] Matthileo:
Truer words have never been spoken...written...typed...
[Nexus 10 General] w0rmhole:
My bank's website shows that this operation is completed (not on hold - same was yesterday). Google status is pending. Disaster is the best word to describe this whole situation.;)
[Nexus 10 General] mva5580:
Ordered a little before 11am local time (AZ) yesterday....still pending.

This would be tolerable from a smaller company. Google? Not so much. I ordered a hard drive from Newegg yesterday at about 9:30am and got a shipping email with tracking # somewhere around 1pm. That's how you do it.
[Nexus 10 General] Croak:
It's only a "disaster" if large groups of customers fail to receive the Nexus 10 in the 3-5 days Google stated it would take.

Right now, it's just...annoying.
[Nexus 10 General] krap22:
Very true.

The "2day shipping" is just that, from the time they ship the item it should take 2 days to get to you. That doesn't include the necessary preptime to get it ready to ship.

I'm not mad yet. I was just dissappointed that the website errored out on me so much trying to order.
[Nexus 10 General] Gaugerer:
Google stated in their Google Wallet help that if you did not receive a tracking number within two business days then you should contact them.

I did that and they told me that they were sold out and I would have to wait till new stock arrived and couldn't say when.

So they failed to issue me with a tracking number within two business days and I've no idea when my accepted order will be fulfilled.

As far as I'm concerned that amounts to a disaster.
[Nexus 10 General] kamaltmo:
My order has also been showing up as pending but just turned to complete a few minutes ago, i was also sent my tracking number

I think the next batch is being sent of now, I live in the uk btw
[Nexus 10 General] Menschik:
I can only sympathise with you. Mine arrived today, quite hassle free.
[Nexus 10 General] cosimoss:
Got my shipped email. It should be here (UK) tomorrow.
[Nexus 10 General] Matthileo:
I don't think the issue is that people feel like they're getting cheated out of something they paid for if their tablet doesn't arive in two days, but more that because of when it ships, most of us won't see our tablet for 4 days AFTER it ships, because UPS doesn't deliver on weekends. That's why everyone is hoping that theirs will ship today instead of tomorrow, because then we'll get them on friday instead of monday.

I think it's fair to be a little disappointed in google for not shipping as fast as possible, despite the fact that they clearly say 3-5 days.

If we were ordering on amazon instead of through play our orders would have been shipped out on the 13th, and we could have had them on the 14th with 1-day shipping. I wish at the very least google had let us throw down the extra $15 for one-day, so we could have our devices on friday instead of next week.

Sadly, the chance of google shipping early was a lot higher than the chance of UPS delivering in 1 day instead of two.

Also, for all you UKers getting your tracking info, did your play account say it was estimated to ship the 15th or today?
[Nexus 10 General] kamaltmo:
My estimated shipping was the 15th
[Nexus 10 General] DanP47:
Mine was estimated 15th too
[Nexus 10 General] Croak:
Ordered mine in Canada at 9:23 AM PST yesterday.

Just got the shipping email and tracking number, so I might (might) see it before the weekend.
[Nexus 10 General] Matthileo:
Ordered mine at 9:06 PST in the US, still nothing.

Has anyone in the US gotten their tracking info yet? If so, what time did you order?
[Nexus 10 General] Icetech3:
just checked my CC account.. the money for it is on hold.. but hasn't been actually pulled out.. hating google:)
[Nexus 10 General] Croak:
As I stated above, mine is "shipped" but...my Bank of Montreal MC isn't showing the charge yet, not even a hold on my available credit which hasn't changed all week (only thing I've used it for this month was the N10).
[Nexus 10 General] GETCASHMONEY:
I guess Google is trying to make up for screwing over the rest of the world in terms of certain Google services only offered in the US
[Nexus 10 General] Sighx:
Just got my tracking number. Ordered yesterday at 11:50 am. Woo hoo hopefully Friday when I'm off!
[Nexus 10 General] Croak:
Well, in the case of the UK and Germany, it's a smaller customer base AND much smaller geographically in either country AND they had an 8-10 hour head start on orders compared to North America.

In the case of Canada, well, so far I'm the only one reporting "shipped" status on the N10, and the sales volumes in Canada for it seemed much lower (it just went "sold out" early this afternoon").

All that said, I really doubt I'll see it this week, Toronto to Vancouver is essentially doing the Detroit to Seattle trip, in terms of distance, with a slower (in general) UPS Ground game compared to US UPS service.
[Nexus 10 General] tietherope:
I received my tracking number. I'm just outside of Toronto.
[Nexus 10 General] Matthileo:
Location?

[sent from my iconia tab]
[Nexus 10 General] Croak:
Go check out the UPS page and see if the shipping method is World Ease. If so, it's not coming to you from Toronto, it's coming from the US (most likely Kentucky). Mine is World Ease, FYI.
[Nexus 10 General] chugglet:
I am in the UK and I have a shipping number and confirmation from the play store! !!
[Nexus 10 General] Sighx:
That's good to know ..mine says world ease so maybe I will be receiving it Friday haha otherwise Monday :(
[Nexus 10 General] Lumsdoni:
I'm UK and nothing yet, it better be shipped by the time I wake up or, or, or I'll wait patiently a bit longer, yeah!

Swype'd at pace from my Galaxy S2
[Nexus 10 General] duarian:
Ordered mine around noon. No shipping info yet :(
[Nexus 10 General] Matthileo:
Every time my email notification goes off I jump, only to look and see it's another piece of junk mail. Needless to say more spam has been reported today then any other day in my gmail history.
[Nexus 10 General] n1r0k:
Wahoo!, literally just got my email and tracking number. UK, ordered at 8:50am
[Nexus 10 General] chugglet:
Yeah I have reported more SPAM than usual today too!!
[Nexus 10 General] tietherope:
Yup, World Ease here too. Guess I won't expect it this week.
[Nexus 10 General] dukydaf:
Yep just received my tracking number. There is still hope to waste the weekend with a new toy. Order got through at 8:57.

Manchester, UK
[Nexus 10 General] gsmumbo:
Just throwing it out there, but for everyone that keeps asking if any US customers have received a tracking number.. I'm pretty sure when someone in this thread has that this would be the first place they will post it. Trust me, you'll know.
[Nexus 10 General] Matthileo:
This is the thread for people to act irrationally excited for their new toys.

We're like kids at christmas, let us be LOL :)
[Nexus 10 General] johnyguy:
i placed an order on the 13th around 12 30 pm in new York,

i called google today afternoon the guy said it should shipped out tomorrow since its still pending on google wallet. he said its takes. up to 2 days for processing. . so i guess i won't get it this week.

anybody has. yet get the tracking number? in NY?

thanks
[Nexus 10 General] Wooba99:
Does that mean we'll have to pay customs duty?
[Nexus 10 General] gsmumbo:
lol I know. I just keep seeing US and getting excited, just to be let down when it's someone asking if anyone has received a tracking number :p
[Nexus 10 General] johnyguy:
oops i did not see your post.
[Nexus 10 General] eikoo:
People that got a tracking number, is the tracking number tied to the order number? I ask because I'm wondering if the order number could be used to track your shipment as well.
[Nexus 10 General] Croak:
No, that's part of the deal with World Ease shipping, all the duty issues are taken care of by UPS and not passed on to the receiver.

There's going to be whole truckloads of Nexus devices crossing the border by this method, and they're all cleared through Customs at the same time (they're actually pre-cleared), then shipped out to the individuals from the local UPS hub.
[Nexus 10 General] Chazk8:
My order status is pending as well in Google Wallet but I gave the Google Play store a ring.

They told me that the status has moved from pending to shipping and that they are getting the devices ready for shipping and they are shooting to have most of the devices shipped today(which was about 10:00 a.m. CST) so that they could be delivered to customers by the 16.

I am in the US btw.
[Nexus 10 General] Matthileo:
Well its about 7:30 CST now and I'm still pending

[sent from my iconia tab]
[Nexus 10 General] gsmumbo:
Where are you guys seeing "pending" at?
[Nexus 10 General] Matthileo:
Google wallet.

On the play store its listed as ”estimated shipping: Nov 15th"

[sent from my iconia tab]
[Nexus 10 General] DaveWW00:
yea, i never once saw pending anywhere on play or wallet sites. is there somewhere else you guys are looking?
[Nexus 10 General] gsmumbo:
Ah okay. Yeah I never saw pending either, just the estimated shipping: nov 15th thing.
[Nexus 10 General] johno86:
For those who have it pending it says it above the Completed list.
[Nexus 10 General] dukydaf:
Unfortunately they are different, at least for my tnt/UK order.