[Nexus 10 General] DutchDennis:
don't buy at simply electronics!

Hi, this is only for those who don't already own the Google nexus 10! It is also only for those who live in a country in which the play store doesn't sell the nexus 10. For example, I'm from the Netherlands and Google does not sell the nexus 10 here. So I looked for an alternative and I found one. The site simply Electronics had the nexus 10 in stock for €420,- and with free delivery. But it didn't went well. Simply electronics comes with a big README, and I want to share that. This is my blog and warning for fans of wanted tech.

I ordered a nexus 10 at simply electronics and I want to share how I got my nexus 10. I did a lot of research before I ordered at simply electronics, and I did see a lot negative reviews. I also saw that simply electronics is located in Hong Kong. But all that didn’t scare me, because if you read them well, it turns out that only very impatient people were negative. They couldn’t wait 3 weeks or they didn’t read the delivery time was in WORKING days. All those impatient people cancelled their order and it went wrong from there. I’m not going to discuss those negative reviews about canceling your order, you can read them yourself. Here is how I got my nexus 10:

Monday March 11, 2013: I ordered a nexus 10, 16GB black from simply electronics. There were 10 in stock, and after I ordered one, there were only 9 in stock. I got some emails with order confirmation and everything so far went well. My nexus 10 would be delivered in 7 to 14 WORKING days. Yeah, first time I saw 1 to 2 weeks, but it’s of course 2 to 3 weeks.

Friday March 15, 2013: Today I got an email from customer service. I had to send personal information, a utility bill and a picture of my driver’s license or ID card. This would be used to check if I really live at the address that I used for my order. This mail scared the **** out of me, but I did send that information. I appreciate that simply electronics wants to be secure, but asking this information doesn’t give me a safe feeling at all. I could expect a reply in 24 hours.

24 hours and one minute later… I didn’t got an email, but, silly me, it was Saturday -_-

Monday March 18, 2013: I received an email around 9 in the morning and my information was correct. They could continue with my order. The status of the order at my account said that my order was in queue.

Wednesday march 20, 2013: Just checking (like every day, can’t wait), simply electronics has one 16GB nexus 10 in stock

Thursday march 21, 2013: Nexus 10 16 GB out of stock and my order status turned to: Your order is progressing. It is pending stock allocation or quality check before it goes out for delivery. Doubts go through my mind like crazy! Read the terms and conditions and it said indeed that simply electronics is located in Hong Kong. In the terms and conditions is also mentioned how canceling and returning works, doesn’t look easy.

Friday march 22, 2013: Order status changed: Order Awaiting Dispatch. Your order is pending courier dispatch. An email will be sent with the tracking details once it is shipped. I hope it is sent before the weekend.

Tuesday april 2, 2013: My girlfriend, who also ordered a google nexus 10 at simply electronics, became a little nervous. So I made a call to customer service why it took so long. waited 20 minutes on the phone and finally I got to speak with an american(who was actually in Hong Kong). He helped me just fine and all, but all he could do was to raise priority to high. I asked him why they didn’t change the promised delivery time to one month and he said all he could do was to make a note to the director. He told me that the order had some delay because my information was checked after the weekend and that it may be shipped friday, but it should be shipped before next tuesday.He just couldn’t see how long it is really going to take before dispatch. He also told me to save a screenshot or something like that from the date and time I signed for the delivery company that I received my order. This is important, because you need it when you want to use the one year warranty.

Tuesday April 8, 2014: no that's a joke, it's 2013. But it just feels like I've been waiting for a year. Still I didn't got an email with tracking details. So I made a call again. This time it's really crazy what they told me: at the quality check they found that the nexus 10 might be damaged. Then I asked about my girlfriend's order and it was the same story. The supplier got them nexus 10's, which might be damaged. Expected delivery date? Of course they wouldn't give me one. As soon as possible is what I hear for a month now.

Tuesday, April 16, called again, blablabla, expected dispatch date: early next week. Sight...

Monday, april 22, order checked: Packed: Your order is awaiting courier pick-up and will be dispatched today or latest next working day. FINALY

Wednesday, April 24, nexus 10 finally arrived

Conclusion: I’m happy with my nexus 10, but I’m not going to buy from simply electronics ever again. They are not honest enough. They let you die in doubt, because they never tell you what the status of your order really is. I don’t mind they are located in Hong Kong, but I do mind they not tell you. Why not tell if everyone already knows? It’s in the terms and conditions, but who will read those anyway? I also do not mind to wait a month for a delivery. But I need to know what is really happening. One tip for all the persons who already ordered and feel the same as me, DON’T cancel! Your order will probably arrive, it may take more time then you were told, but if you cancel your order you will probably never see your money again. And save a copy of the delivery date for your warranty.