yashsingh1/xdaforums huggingface dataset:
[Nexus 10 General] stopher819:
You're right. As someone who is in a position to know how UPS operates, it isn't their policy to "hold stuff back". Of course higher service levels get priority, but if there is room on the truck/flight, it goes. It's just more efficient and saves UPS money, not to mention the fact that it earns good will. Granted, this happens more often with Ground where there is no delivery guarantee and they just get it there as soon as they can. As far as holding at the depo, that just doesn't make sense. It complicates things and forces a pure delivery operation to now also act as a warehouse. The only time things get explicitly held back is when there is a contractual obligation, such as Apple product releases.
[Nexus 10 General] Matthileo:
Let us know what they say. I'd definitely like to do this. $5 to pick it up saturday is better than waiting until monday.
[Nexus 10 General] g1xx3r:
Yup,same here..I guess Ill have it Monday. :fingers-crossed:
[Nexus 10 General] ContentsMayVary:
Hmm, I'll believe it when I see it! I fear my order is messed up...

UK Order Date: 13 November 2012 08:45:47 UTC (13 seconds after your order!)
[Nexus 10 General] Gaugerer:
I have also just spoken with Google and since then I've received an email from Google saying that my Nexus 10 should ship this evening but I'll believe it when I get a tracking number or email confirming that it has been dispatched.
[Nexus 10 General] aestep1014:
Not to be rude, but you've been scred then as UPS has delivered plenty of stuff early for me.
[Nexus 10 General] skibadee:
WTF?

If mine was ordered 20 mins after yourself does that mean mines out of stock too?

Hope not after all the "it'll be dispatched by 15th" promises.
[Nexus 10 General] alxthegreat:
Same here :D
[Nexus 10 General] Divine_Madcat:
Even better, i have even gone down myself to pick it up, and have been told NO, that i have to wait for the first delivery attempt. No, i am no fan at all of UPS ("Oh look, a package.. it must be a football!!"), or the way they ship.
[Nexus 10 General] Gaugerer:
If your order is still pending then you need to ring Google (0800 328 6081) and ask to speak to the Google Wallet specialist.
[Nexus 10 General] tremblingwater:
Hey

That didn't do anything, i tried all of that before. Its been a few hours since ive received but i just received an email from Google giving me my actual tracking number and their apologies.

Overall, i was happy with their customer service.
[Nexus 10 General] wildcard30:
USA

Got an email with my tracking number at 3:09 am.

If it gets here tomorrow great if not I still have my Nexus 7 which is more then capable of keeping me entertained till the 10 arrives.
[Nexus 10 General] Gaugerer:
At last my UK order for two 32 gb Nexus 10 accepted on Tuesday morning at 08:40 are no longer Pending in my Google Wallet.
[Nexus 10 General] samagon:
Shipping email received at 4 am, hope is restored that I might get it for the weekend.

From the usa
[Nexus 10 General] Lumsdoni:
aaaaaand relax.

Google rep just told me my order was sent to TNT yesterday evening, and that it will take upto 24hours for them to get a tracking number - but it exists and, like Elvis, has left the building - fingers crossed for a Friday delivery.
[Nexus 10 General] stopher819:
1) Not being able to pick up packages until the first delivery attempt is an entirely different issue and has nothing to do with "holding stuff back". They have to make you wait or they'll have to deal with tons of people showing up each day to get their package early. They have more important things to worry about (sorting packages, loading trucks, getting those trucks dispatched in a timely fashion) to continuously go hunting for packages on a one to one basis. It just wouldn't make sense. Allowing you to pick it up after a failed attempt is an added curteously that doesn't impact their primary operation.

2) I won't try to explain away the videos of packages being tossed, but you have to keep a couple things in mind. First, all carriers are guilty of this, not to mention the fact that throughout the sortation and delivery process your package is likely subjected to A LOT of what you might consider mishandling. Most of it is automated and has to chug through millions of packages. You can't expect each one to be treated with kid gloves the entire way. It's unfortunate, but just not feasible. Do you want next day delivery capabilities, or do you want special treatment? You can't have both. Second, as a shipper you should have this in mind and package accordingly. Any item that can't survive a 10+ foot drop is packaged poorly. Period. That being said, as long as the shipper packages properly, it shouldn't matter how it's handled, and you should only rely on the carrier to getting it to the buyer in a timely fashion. Again, not ideal, but it works.
[Nexus 10 General] christomaszewski:
It seems like they are willing to reroute packages to the local UPS prior to the first delivery attempt (albeit for a nominal surcharge). Here's what they say on this page: {ups page root}/content/us/en/resources/sri/umc_deliver_to_the_ups_store.html

"To have your UPS My Choice package delivered to The UPS Store prior to the first delivery attempt:

-Track your package from the Tracking Detail page or the UPS My Choice Delivery Planner

-Select Change Delivery

-Select Deliver to a UPS Retail Location

-Select Next

-Choose your preferred The UPS Store location

-UPS My Choice Premium Members select Finish

-UPS My Choice Members select Next to confirm your payment option"

Now I just have to find out if UPS will truck it up the the store on Friday night and unload it for Saturday, or if they'll just do it early Monday morning before the store opens.
[Nexus 10 General] Sniper421:
Logo on the box

Is there a Google logo on the packaging? I don't trust my neighbors and I don't want them to think that it's valuable.

BTW, I'm in the US, PA and I'm still waiting for the tracking number... I just called the Google Play store online and they do not know much more...
[Nexus 10 General] psp888:
Mine has arrived! UK, ordered 16gb 8:55am. It is such a nice device!
[Nexus 10 General] SRCP:
I got my email today at 4 AM!!! I got my tracking number and it actually says it shipped yesterday the 14th, so I may get it tomorrow since it was 2nd day air. I don't care though, I'm fine with Monday.
[Nexus 10 General] chiccitstix:
Ordered mine fairly early:

Order Date: November 13, 2012 8:34:44 AM UTC-8

No confirmation email, no shipping info. Order says Pending like others, and there has been a hold/charge on my card.

The only email I got from Google on Tuesday was a confirmation of an order I made two weeks prior.
[Nexus 10 General] spncrmoo:
Just received this email when I enquired about my Nexus 10 order which is still pending (Yes, I ordered a Nexus 10. No idea why he's talking about Nexus 4)

"I understand your frustration and anticipation with receiving your device. I apologize for any inconvenience this is causing. We have been advised that some customer will be on back order. November 16th we are expected to know who these customers are. In the case that you are one of those customers, you will receive an email stating the following:

An update on your Nexus 4 Google Play order

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below and click “View Order”:https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477

We apologize for any inconvenience and thank you again for your order."
[Nexus 10 General] phemark:
Called Google - my order is sent to the shipper - usually this part should be quick, but as there was huge demand, it is normal, they said. I should maybe call them back, if order status doesnt change in the next day or two though.
[Nexus 10 General] snipestech:
Just got mine 4:37 am

Ordered on the 13th
[Nexus 10 General] superpp:
Got tracking number. UPS confirmed scheduled for tomorrow

I am in the east coast, in Connecticut.

Like many others, received an email with the tracking number, but no actual information available.

Called UPS (Google is still worthless) and they have it scheduled to be delivered tomorrow before the end of the day.

Let's keep the fingers crossed ;)
[Nexus 10 General] christomaszewski:
Yea that makes sense. Also I found a friend who happened to be waiting on a package via UPS for delivery Monday (not Google related) and did some experimentation with his tracking code. It seems as though both the will call and retail store redirection add an extra day to the estimated arrival time (see screen shots). Unfortunately it looks like we may have to wait.

One remotely feasible scenario may be if the package were to make it to the local distribution center some time late tonight/early tomorrow morning, and in the meantime we had put in a hold order so it never leaves the center. Then we might get lucky and be able to pick it up on Friday during the day. This is all highly speculative at best.

When I had the Nexus 7 shipped to me twice it came in a standard brown box both times. I don't remember exactly what the shipping label said, but the sender might have been Google. Anyway you should be ok unless your neighbors really inspect your packages closely. As for getting a tracking number, I'm in the Pittsburgh area, I ordered on Nov 13, 2012 9:14:11 AM PST, and I received my tracking number at 4:02 am EST. My friend, also in Pittsburgh, ordered a Nexus 4 and got his number this morning as well.
[Nexus 10 General] krap22:
Got my shipping confirmation at 3:39 am this morning. Tracking isn't availble yet. I'm in the US and I ordered at 11:30 CST on the 13th. Depending on where it is shipping from I may have it tomorrow.
[Nexus 10 General] Gaugerer:
I think I am in the same position as you. I thought my Google Wallet status had changed from Pending but it hasn't.

It will be some consolation if there is no shipping charge if it is delivered in 3-weeks time.
[Nexus 10 General] mva5580:
Got the shipping confirmation w/ tracking last night around 2am. Hopefully they ship from CA, that would most likely mean I'd get it tomorrow.
[Nexus 10 General] ozzygarcia:
Got tracking info at 1:40 a.m. this morning. I ordered mine on: Nov 13, 2012 9:13:42 AM PST.

Tracking still has no information though. I'm in CA by the way.
[Nexus 10 General] Croak:
For North America, they are ALL coming out of the main UPS hub in Louisville KY.

Mine left Louisville last night at 11:50 EST, then left the big sort facility near Chicago at 9:50 AM CST. It's coming all the way to the west coast of Canada by ground, it seems, which explains the 11/21 ETA.

And Canadians, there will be no duty, just your PST/GST or HST.
[Nexus 10 General] oldblue910:
I ordered Nov. 13 at 11:34am ET and I still have no tracking info. Ah well. I'm a patient guy.
[Nexus 10 General] chiccitstix:
I saw that others got relief by calling / emailing Google, so I tried my luck on Tuesday night.

I sent them an email using their contact form - nothing. No confirmation, no reply. I decided to try again today and, again, absolutely nothing. I am receiving no emails from Google for some reason, or they are all coming very late.

I have no clue why. From the US by the way. East Coast.
[Nexus 10 General] DanP47:
Arrived at 2pm today :D Northwest, UK btw. Placed my order at 10:17am on Tuesday.
[Nexus 10 General] Sniper421:
Google

Google, your products are great but your marketing strategy needs to be redefined. Isn't it strange when most of your revenue is coming from advertisement???

I have to admit that Apple leads on how to buzz ,and most important, sell!
[Nexus 10 General] dcnice:
Ordered before 9am on the 13th and still no tracking number and google wallet is still showing as pending. Called up Google and they said it was with their shipper TNT (I am in UK). Hopefully I will get a tracking number later on this evening and delivery tomorrow. For such a large company, they are doing a really poor job at fulfilling orders.
[Nexus 10 General] JeeSe:
To be fair, they have sold out... and no one is threatening to send theirs back due to the time delivery has/is taking. What more are you looking for in terms of selling, when they have sold out?

why do they need a buzz or an expensive marketing strategy if there servers struggled to cope, and they sold out in hours?
[Nexus 10 General] Croak:
I'm West Coast (and the Richmond BC/YVR UPS hub is the closest North American location to Anchorage for what that's worth) and it's still coming out of Louisville.

Pretty sure the entire N10/N4/N7 consignment for North America was flown to Worldport Louisville for staging prior to the launch date, and it's ALL coming out of there.
[Nexus 10 General] espionage724:
With my Nexus 7, Google said they shipped it out on a Wednesday, and I got a tracking number. UPS's tracking site said it should of been there Friday. I wait all day Friday and get nothing. Revisit the tracking site, and it said the package was rescheduled until Monday

I go on Live Chat and ask why, and the person said that the shipping date was a mistake (shouldn't of been marked for Friday). They also said that Google didn't ship the package Wednesday, but instead on Thursday (the next day).
[Nexus 10 General] JeeSe:
Out of interest guys where does it show pending?

I have not seen pending at any time in play store or Google wallet...

Someone have a screenshot of this?
[Nexus 10 General] Croak:
Click on "Transactions" on the left sidebar in Wallet. There will be a separate heading for "Pending" above "Completed" (if it's still pending).
[Nexus 10 General] Sniper421:
Not being able to forecast correctly the level of the demand, creating frustration, having less publicity than other competitors are clearly points that show carelessness in their strategy.

To be fair.. I'm still waiting the numbers of devices sold to have a complete opinion on that
[Nexus 10 General] duarian:
I hope they are shipping from KY. That's only two states away from me :)
[Nexus 10 General] JeeSe:
Order Date: 13 November 2012 08:53:47 UK

Just checked Google wallet and is now marked as shipped, with tracking number.
[Nexus 10 General] christomaszewski:
For some reason my replacement Nexus 7 got stuck in pending mode even after I got it (this was a long while back). :p My Nexus 10 was pending until 4:02 EST this morning.
[Nexus 10 General] spncrmoo:
Order date: Nov 13, 2012 8:56 AM GMT

Yorkshire, UK

Status just changed to completed, and got the tracking email about 2 minutes ago.

I'd actually given up hope totally, so happy now!

Good luck to the rest of you really hope you get lucky, this was driving me crazy.
[Nexus 10 General] tttttt6:
Finally shipped! Ordered on 13th @ 8.55am UK

Emailed them numorous time and call finally sorted.. now waiting for the TNT code to work... :good:

I'm thinking delays are due to credit card payments and/or multiple orders.. as I am both.
[Nexus 10 General] spncrmoo:
Not so sure, I made 1 order, and it was on a debit card. Mine only came through a few minutes ago
[Nexus 10 General] espionage724:
So, lets say I get my card in the mail today and then order the Nexus 10 shortly after (about 4PM EST). I should probably just expect the device to arrive on Monday (given that Google ships same day anyway; unless the package is able to move on Saturday)?
[Nexus 10 General] phemark:
eeeeh

I always had my order in the Completed part, but now it has been moved to Pending - has this happened to anyone?
[Nexus 10 General] gakirby:
Got my tracking number from Google around 1am EST. At 12:08pm EST my number just started working ("Origin Scan"). My package is coming from Louisville and it says 2nd Day Air on the tracking page. So far no delivery estimate.

I'm in New England, USA

---------- Post added at 12:25 PM ---------- Previous post was at 12:22 PM ----------

Also, just to add, my order through Google went through around 12:04pm EST on Tuesday. I accidentally ordered two, was able to submit the form in Google Wallet to cancel one of them and it was all sorted out by 12:45pm EST Tuesday. At one point my order showed "Pre-ordered" but it's shipping now so I guess everything worked out.

In Google Wallet my charge was pending until sometime last night (presumably around 1:30am EST) and now I have a successful charge from my credit card and a notification that my device has shipped.
[Nexus 10 General] dcnice:
At last. Order placed 8:46am on the 13th, just became completed and I have a TNT tracking number. Look sliek I will get it before the weekend after all.
[Nexus 10 General] spncrmoo:
Doesn't that mean it will come on Monday? It's 2 day shipping isn't it?
[Nexus 10 General] nicklord:
For anyone else playing the "I wonder if anyone else is waiting" game:

My situation: UK, nexus 10 32 gb, Ordered Tue 13th 09:04:17 GMT

Still pending, phoned yesterday and the chap said that it had been sent to TNT and the hold up was with them, that I should have received info from TNT today.

Nothing heard...

Called back this evening and this time the fella said that they suspected that they had oversold but that they were fulfilling orders chronologically. He couldn't tell me how many they had allocated, how many they had oversold or whether one had been allocated to me.

fairly frustrating.
[Nexus 10 General] Lumsdoni:
Finally!

Your order has been shipped!

Google Commerce Ltd shipped your order. Have questions? Contact Google Commerce Ltd.

I ordered 8:56am UK on 13th
[Nexus 10 General] dcnice:
It had better come tomorrow. For me 2 day shiping means I get it 2 working days from when the order was placed. Next day means I get it next day. (and if you use amazon free shipping then it's anyone's guess)
[Nexus 10 General] ContentsMayVary:
[UK] Yay! Mine's finally transformed from Pending to Shipping!

*does a happy dance*
[Nexus 10 General] Gaugerer:
Google are definitely NOT fulfilling the orders chronologically in the UK for my order was accepted at 08:39 on Tuesday and it is still Pending even though others here who ordered after me have received tracking numbers or taken delivery.

Very unfair.
[Nexus 10 General] gary1203:
As much as Google suck at this launch.

2 day shipping will always mean you will get it 2 days after UPS/Fedex received the package. Process time is irrelevant to shipping time.
[Nexus 10 General] Matthileo:
Except UPS doesn't deliver on Saturdays

[sent from my iconia tab]
[Nexus 10 General] gary1203:
2 business days

we can all blame google for that ****ty processing time, their ****ty customer service, totla lack of information and just utter chaos in general.

But there is absolutely nothing wrong with the current 2 ddays shipping, unless people that get their track number today and don't get it till Tuesday or later.

And if people are really upset about paying $10 for 2 day shipping, I guess they have never ordered much stuff online.
[Nexus 10 General] samagon:
This is really all (imo) they can be really 'at fault' for.

They knew they had less publicity on these, so they didn't forecast high demand, that created frustration.

not creating buzz, or publicity, that's their strategy, why they don't, well, who cares? They don't go crazy on it, it's not a failure, it's a decision.

not expecting the number of people who were going to participate, well, I look back at the opening days of Everquest (even having an open beta to stress test the servers), or the opening days of World or Warcraft (same deal with weeks of open beta for stress testing). Neither of these online games were prepared for the absolute volume they created, servers crashed, long queues to even log in, zones crashed, insane lag in high bandwidth areas. it wasn't expected how many people they actually were going to have log in on the first days/weeks. that's even considering they had presale numbers to review and base their models on. Point is, they adjusted quickly and continued to adjust to the needs. It's not like they weren't big names in gaming either, a division of Sony made EQ, and Blizzard made WoW. Huge names in gaming, but they weren't prepared.

I expect as Google has more of these releases they will get better at them. Yes, it was very frustrating noticing at 11:34am central that the N10 had changed from "notify me" to "add to cart" and then having to go through numerous permutations, failed attempts and screen refreshes to finally confirm that I had ordered a N10 at 11:05am central. it took an additional hour to receive a confirmation email, and then 2 hours after that I got a notification email that they were finally for sale. At the end of the day, all's well that ends well in my book, and hopefully they have learned from this experience so I don't have to go through it again when I want to get the next Nexus device on release.
[Nexus 10 General] akhan47:
I'm in the UK and just got my shipping confirmation e-mail for 32gb Nexus 10.
[Nexus 10 General] Icetech3:
Wow... just called google... got told that my card got charged and it should ship out within 2 days.. i ordered over 2 days ago now.. whatever.. BUT then i ask why im being charged tax when they don't have offices or anything in my state.. i get back "We always charge according to the state taxes for the state you are in" Thats bull****.. i never get charged by anyone else and never have in past google purchases...

Sooo pissed at this whole thing.. oh and they wont cancel the order... lovely..

Just needed to vent for a minute

P.S. after she told me there are no google offices in my state, i just went and searched and googles adwords HQ is 40 miles from me... their employees are just like talking to walmart people
[Nexus 10 General] Gaugerer:
Does anyone know where the Nexus 10 warehouse is in the UK where the orders are being shipped from?
[Nexus 10 General] gary1203:
Online gaming servers aren't exactly the same.

The servers are a sunk cost, they usually do know that first few days/weeks will suck, but value wise it doesn't make sense to increase their servers based om release date population, there always tons of players playing for the first few days to try it our and quir. With the cost of servers in mindx they would try to base it around the number or players when it steady out instead.

With the phone, excluding logistics, additional phones aare mostly just variable cost.
[Nexus 10 General] Icetech3:
OMFG!!! This is the email i just got from google re: taxes...

"All Google sellers are responsible for determining the tax rates they apply to orders. If you need more information, we recommend that you contact the seller directly."

GOOGLE is the damn seller!! this is so bad its almost funny now...
[Nexus 10 General] gsmumbo:
To bad that's not what it means in the real world. ;) Google specifically states what it means when ordering(2 days from the time it ships, which happens after processing which can take 1-3 days) so there's no deceptive practices going on at all. When you agreed to buy, you agreed to their meaning :)