[AT&T, Rogers, Bell, Telus Samsung Galaxy S III] whiteguypl:
Odd i was one and i was only allowed $50 without manager approval.

Edit: actually it may have been $75. But i was never able to do anything close to $250, even my managers needed approval from higher ups to do over $150.

Edit:Edit: Im still getting no luck on this. Though a couple ;) and =) im currently getting threw to a manager on chat. Ill update in a few.

Edit:Edit:Edit: 15 min later still getting the run around, but im suggesting they see if a manager can do it and they are supposedly checking.

Edit:Edit:Edit:Edit:

lease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Them'

Them: Hi, Mr. Me! Thank you for chatting in to AT&T. I'll be more than happy
to assist you with your upgrade inquiry today. Let me pull up your account
so that I can assist you better.

Me: Thanks

Me: You can just call me Me, im not one for formalities.

Them: You're welcome, Me. May I have the correct last 4 digits of the social
security number setup on the account?

Me: secret

Me: or secret...

Me: lol

Them: Thank you. How may I assist you with your upgrade inquiry today?

Me: Im really interested in the s3 and ive been hearing from some people that
i could get it for less than the listed price if i try hard enough.

Me: So hear i am trying.

Me: =)

Them: Let me check your upgrade options. Please give me a few minutes.
Thank you :)

Me: Sams club is about to sell them for $.0.96 with a 2 year. I know you dont
price match but ive heard its possible to get a credit to the account.

Them: Which one is your line on the account?

Me: 1800supersecret

Me: Are you capable of the needed computer wizardry needed to make this
happen?

Them: You are already eligible for an upgrade. The price of the S3 is
$199.99. That's the only thing that you need to pay to get the Samsung S3.

Me: Yeah i know they are listed at $199.99. Thing is sams club is going
to sell them for $0.96.

Me: [url]http://www.droid-life.com/2012/11/07/sams-club-black-friday-ad-lists-galaxy-s3-for-0-96/[/url]

Me: So can you help me out with a credit for the difference? =) It will be
your good deed for the day.

Me: I am a loyal customer and would like to stay that way.

Them: Let me check with my manager since we might not have the
capability to do it. Please give me a few more minutes. Thank you.

Me: ;)

Me: Sure take your time and thanks

Them: I'm still checking with my manager. Thank you for your patience.

Me: Not a problem, i appreciate the help.

Them: The price that you are referring to, is that for a brand new phone
at Sam's club using an upgrade or a new service?

Me: Its with an upgrade. My line should be completely off contract at
this point though.

Me: They are doing it will everyone that carries the s3 too. $0.96 tmobile
att verizon sprint

Them: That's right, If it's for an upgrade, you may process the upgrade
there and get it for that price.

Them: Since you are already eligible for an upgrade, you may process
it at Sam's club and get the phone at $0.96.

Me: No way to just get a credit to my account for the difference
so i can just do it directly threw att?

Me: =(

Me: Well i take that question back, i know some people are getting
a credit to their account.

Me: Not everyone is getting the same response though.

Them: It's going to be the same, Mr. Me. Since they are carrying the
AT&T Samsung S3, it will just be as if you processed the upgrade through us.

Me: Accept i have to go to the sams club haha.

Me: So much easier to just do it online.

Me: Must be some magic you guys can do to make it happen.

Me: =)

Them: I understand that. But since they are carrying the same
equipment, it's just like processing the upgrade through us. The
maximum credit that I can provide you is to match the upgrade
fee of $36.

Them: I hope you understand.

Me: How about a credit for something else? Like a loyalty credit or
something like that?

Me: $36 seems pretty low. I worked at a call center that did billing
for at&t about 4 years ago and i could give $75 credit just to be
nice for no reason what so ever.

Me: =) Lets make some magic happen

Them: I'm really sorry. I can only go for the upgrade fee.

Me: What about your manager. I know they can do more.

Me: If memory servers they can apply up to $250 with an over ride.

Me: serves*

Them: Let me check for you.

Me: That would be awesome thanks.

Me: Ive got my hopes on full blast. We can find a way. =)

Me: I hate sams club and not having to go there would be great.

Me: I will send both you and your manager a thank you cake if you
can make it happen.

Me: Everyone loves cake.

Them: You are correct. As of the moment, this option is not available
in our channel. We need to refer you to our sales chat channel. They
also have the capability to determine the price if we can match it to
the same price you saw from Sams' club. Yes we are capable of applying
adjustment of $250 but giving it out just to match the price of a third
party retailer is not allowed. Please click the following link to gain
access to our Sales Chat Group.
[url]https://sales.liveperson.net/hc/76226072/?cmd=file&file=visitorWantsToChat&site=76226072&SV!chat-button-name=wireless-english[/url]

Me: So dont give it to me to match a price of a 3rd party. Give
it to me because im a loyal customer and all around nice guy. =D

Me: And i offered you cake. We can substitute cake for pie if thats
more to your liking.

Them: Here's what I can do for you. How about you purchase the
phone first. As soon as you can present the receipt to us or as soon
as it is successfully processed, we'll get back to your account and
match Sam's Clubs pricing. I can setup a personal commitment here
to take care of the adjustment myself after you purchase the phone.

Me: I wouldnt have a problem with that at all if it didnt involve me
spending $200 and signing a contract that has no link to this conversation.

Me: All the next rep i talk to has to say is, we dont price match.
You were givin incorrect information. Happens all the time. =(

Me: I am slightly confused though. How come you are willing to
do it only if i buy the phone first?

Me: Wouldnt it work just as easily if credited first?

Them: We both know that we cannot apply any adjustment if
there's no charge yet.

Me: Eh? You just said " Yes we are capable of applying adjustment
of $250 but giving it out just to match the price of a third party
retailer is not allowed."

Me: Cant we just go the easier general customer loyalty/satisfaction
route

Me: i.e. me: unhappy that getting the phone for a good price requires
me going to a 3rd party. you: happy to apply a credit to the account
for loyalty to at&t and to make me happy.

Them: Yes we're going to that route. As a loyal customer, you are
now eligible for a discounted price upgrade.

Me: yay

Them: Matching the price is an additional bonus

Me: boo

Them: You know that

Me: Ok with that said why does the purchase need to happen first?

Me: I know the credit can be applied prior to the purchase.

Me: Im having mixed emotions and i dont know if i want to give you cake
anymore.

Me: Seems like a big risk of me not getting the credit. I mean look how
long this conversation went before the credit was even on the table.

Them: As of the moment, we have to see the charge first. So that we
can use it as a reference to adjust it from.

Me: Did i mention i did work for at&t billing. I know how to apply a credit
to an account and all that need be done is note that the credit is for
something coming up

Them: If you were indeed able to give adjustments in the past for no
reason when you are an AT&T employee. For now, we value each
money we take in and out of the business.

Me: or just make it a general credit

Me: hey i didnt say for no reason... now your putting words in my mouth

Them: I know you understand that part of the business.

Them: Didnt you mention this a while ago? 01:58:44] Me: $36 seems
pretty low. I worked at a call center that did billing for at&t about 4
years ago and i could give $75 credit just to be nice for no reason what
so ever.

Me: Mark it as a customer satisfaction credit. And note its being used
to resign a 2 year contract with the purchase of the s3

Them: Yes I can do that, but I need to see the charge where I can
adjust it from.

Me: I thought you were talking about just now. And i was speaking
generally when i said that. Im aware a reason has to be attached
to the credit.

Them: So I hope you understand that I am maintaining both your
interest and the company.

Me: The adjustment cant just me made to a section of the bill anymore?

Me: be*

Me: and then note the account for the actual reason

Me: We can do this. We have gotten this far.

Them: I'm so sorry Mr. Me, that option has been taken out of our
option 2 years ago

Me: Wizardy.

Me: sigh. ok. well i suppose we have gone as far as we can in this
conversation. thanks for the effort.

Them: Again, we can call you back and apply the adjustment as
soon as you purchase the equipment.

Me: Dogs going to the vet for a bad leg this afternoon. Cant spend
the extra money right now.

Me: To big of a risk of no call back or being shot down after the fact.

Me: Thank you though.

Them: You're welcome. We can assure you that we will give you a callback
and get back to your account to apply the adjustment as soon as
you purchase the equipment.

Me: How does that work? When i make the purchase it notifies you?

Them: I will personally check back into your account every once in a
while to see if the equipment has been purchased. Once that has been
done, I will call you back to apply the adjustment.

Me: ok, ill see how the vet visit goes and if he doesnt need surgery
ill make the purchase on payday.

Them: That's great! I hope everything goes well for your dog
and your upgrade.

Me: Thanks, and thanks for the help.

Them: You're welcome. I'm glad that I was able to look into your
upgrade options today. We realize that you have a choice in Wireless
providers and thank you for giving us the opportunity to assist you
today. We appreciate your business and thank you for visiting
AT&T’s Support Chat.

TL;DR Hour chat convo resulted in them saying first buy it then we will credit you the purchase price. So essentially free. After the money gets back into your account.

Hour long chat best i could get.

Called 611 upgrades after and attempted to get them to issue a credit then and there instead of multiple credits later and the guy was dumbfounded. I also think he was jelly because he wouldnt stop talking about how nice the s3 was and how much he wanted it. That being said i dont think he wanted me to have it for a price he couldnt get himself. Will be calling again in like 2 hours see if i can get someone else that isnt so jelly.