yashsingh1/xdaforums huggingface dataset:
[Nexus 10 General] Croak:
It makes good sense to have all the devices allocated for North America in one location, with the final destinations processed once the orders were made. And the UPS Worldport is the most advanced staging and sorting facility on the planet. I suspect that Google had people on-site at the KY Worldport to handle the grunt-work fulfillment (after payment processing), or even more likely, paid UPS to do all or most of that for them.

Google is not Apple, it makes no sense for them to actually build and maintain a large shipping staff and warehousing/processing facility of the type needed for a major launch when they can simply contract it out, especially since Nexus launches are "bursty", and are only likely to happen once or twice a year.

That's in contrast to Apple with a steady string of online retail sales punctuated by twice or more yearly big product launches across their entire product line.

Google will sell a lot in the first rush, then a comparitive trickle thereafter, especially once the retail channels start stocking online and B&M. At that point Play store online sales really take a dive.

But do let us know where your N10 shipped from. I'd put good money on yours coming out of Louisville as well. :)
[Nexus 10 General] snipestech:
Where do they ship same day?

Not here in the us

.
[Nexus 10 General] Icetech3:
Google does not ship same day.. they dont even claim to.. its upto 2 days to get it in a box and labeled.. and then 2 days to get to you (1 if you are close to the shipping area)

And even thats a lie.. i am at 2.5 days now and still hasn't shipped
[Nexus 10 General] dr.pepper1:
Mine is shipping from Louisville to me in California. So like others have said, I'm pretty sure that all of the US/Canada Nexus 10s are in Louisville.
[Nexus 10 General] snipestech:
Just got a tracking coming from Louisville also
[Nexus 10 General] christomaszewski:
I can also confirm an origin of Louisville for a 16gb Nexus 10 and a 16 gb Nexus 4.
[Nexus 10 General] tttttt6:
For those who just got their shipping confirmation.. Does ur TNT tracking work?
[Nexus 10 General] Uss_Defiant:
Ugh, still waiting for my Nexus 4 16g and Nexus 10... this is killing me. So much for it shipping on day 1! :(
[Nexus 10 General] nfy123:
Yes it does, but you have to select "reference" button. My N10 arrived today :) it did say it couldn't deliver due to time constraints?? But it still arrived.
[Nexus 10 General] JeeSe:
Just checked this, got it a couple of hours ago.

Mine does not work yet.
[Nexus 10 General] SRCP:
Woo!!

Scheduled Delivery:

Friday, 11/16/2012, By End of Day

Last Location:

Louisville, KY, United States, Thursday, 11/15/2012

I'm in Miami.
[Nexus 10 General] tttttt6:
Oh lucky! Well I live next to one of their depot so fingers crossed..

---------- Post added at 07:35 PM ---------- Previous post was at 07:30 PM ----------

Thanks. I'm just impatient...

Hope the rest of u guys get confirmation tonight!
[Nexus 10 General] Matthileo:
When did yours ship? When was your origin scan?

[sent from my iconia tab]
[Nexus 10 General] samagon:
on my tracking info at least, it doesn't give any time zone, just a time. so, GMT, Eastern, Pacific, Central? No clue.

2:25 P.M.	Origin Scan

4:47 P.M.	Order Processed

says delivery is supposed to be tomorrow (for me at least) Texas, USA.
[Nexus 10 General] SRCP:
Additional Information

Shipped/Billed On:

11/14/2012

Type:

Package

Weight:

2.80 lbs

Shipment Progress

Location	Date	Local Time Activity

Louisville, KY, United States	11/15/2012	2:05 P.M.	Origin Scan

United States	11/14/2012	4:47 P.M.	Order Processed: Ready for UPS
[Nexus 10 General] g1xx3r:
Im in Palm Bay/Melbourne..Fingers crossed..

Order date: Nov 13, 2012 8:59:11 AM PST

Louisville, KY, United States	11/15/2012	2:07 P.M.	Origin Scan
[Nexus 10 General] milkiness:
SRCP, I'm curious, what timestamp did you get on your November 13th order?
[Nexus 10 General] faulkton:
My scan:

Louisville, KY, United States	11/15/2012	12:31 P.M.	Origin Scan

no estimated day or time yet.
[Nexus 10 General] oldblue910:
Damn. I got my order in at 11:34AM ET, which would have put it among one of the earliest US orders...I still have no tracking number. I never even got a receipt email when I placed the order. I called Google and was assured there was nothing wrong with the order but now I'm getting nervous. haha
[Nexus 10 General] aestep1014:
According to their website, they do for 2nd day air, which is how mine s being shipped. See link:

.ups. com /content/us/en/shipping/time/service/second_day.html
[Nexus 10 General] krap22:
Same here only mine was scanned at Louisville at 1:30 PM local time.
[Nexus 10 General] Nuwidol:
UK

Just got off the phone with Google (again). Been told the same as quite a few other people now. They oversold & I'm not getting one yet. I asked when they expected more & she said about 3 weeks. Wow.

My order went through at 8:45GMT & other people who ordered an hour after me have received theirs. How does that work? I asked if she knew how they were deciding on who got one & who didn't as it was pretty obvious that it wasn't chronological. She didn't know.

I also asked about what kind of compensation they were offering for royally screwing this whole thing up. She said if something was offered for this complete balls up then it would come in the form of an email when it was offered.

I think if everyone who phones to check on their order from now on could bring up a compensatory statement then we could maybe come out of this winning. Maybe.
[Nexus 10 General] Matthileo:
Damn. Yours shipped yesterday, mine today.

I've got origin scan but nothing else.

[sent from my iconia tab]
[Nexus 10 General] GETCASHMONEY:
It looks like you get scheduled delivery once it is processed in KY. Most of ours are stuck in the Line to be processed it appears. On the bright side, it appears as if once its processed they are trying to get it to us next day. We will see in the next few hours I imagine when everyone will be receiving theirs.
[Nexus 10 General] Matthileo:
That's an extra service that costs money AFAIK. By default it doesn't.

[sent from my iconia tab]
[Nexus 10 General] mva5580:
Looks like mine is going to be delivered Monday.

I wouldn't exactly call a 6 day turn around on "2nd Day Air" shipping that cost me $14 first rate customer service....but whatever. Nothing I can do about it. Looking forward to messing around with it.
[Nexus 10 General] Gaugerer:
I've just got off the phone too and had exactly the same experience as you.

They tried to argue that orders were dealt in chronological order but of course as we know they were not.

So we just have to wait and see what happens for I'm fed-up phoning them and if any become available in a uk shop such as PCWorld or Amazon then I'll cancel my Google order.
[Nexus 10 General] aestep1014:
Yep, my bad.
[Nexus 10 General] The-Kevster:
The person I just got off the phone too just repeated what I can see from google wallet and said they have no way of give anymore information. Basically they have a shipping department but have no direct number and no way to put me through.

USELESS!!!
[Nexus 10 General] vash1122:
Louisville, KY, United States	11/15/2012	2:23 P.M.	Departure Scan

11/15/2012	11:58 A.M.	Origin Scan

Still no package information or estimated delivery date (hopefully tomorrow though). Shipping to MD btw.
[Nexus 10 General] christomaszewski:
Louisville, KY, United States	11/15/2012	3:15 P.M.	Departure Scan

11/15/2012	1:48 P.M.	Origin Scan

Shipping to Pittsburgh. No Delivery Estimate. "Change Delivery" button doesn't work right now - keeps prompting me to sign in or sign up for My Choice although I already am.
[Nexus 10 General] SDB_FTW:
Actually they don't, unless the shipper (Google in this case) opts to pay extra for Saturday delivery, which they didn't. That's why Saturday delivery is listed under the "value added" benefits from the link you provided. I just got off live chat with UPS a little while ago and they confirmed that you can't add Saturday delivery (even if you're willing to pay for it) after the item has shipped. So no, the N10 won't be delivered on Saturday. It'll either be delivered tomorrow or Monday, depending on how close to a major UPS distro center you live.
[Nexus 10 General] Matthileo:
Same here, on all counts

Louisville, KY, United States	11/15/2012	3:31 P.M.	Departure Scan

11/15/2012	1:58 P.M.	Origin Scan

Shipping to KS though.
[Nexus 10 General] skibadee:
Finally mines shipped! (Bristol, UK)

Ordered 9am 13th

Got email 20.40 today :)

Tracking number is shot though, delivered 1st Nov lol
[Nexus 10 General] tcb4:
When did you order? I ordered on the 13th at 7:47 or so eastern time which was Nov 13, 2012 6:42:40 PM CST. So far I have got nothing from them and their shipping estimate is for tomorrow. I should get it monday then.
[Nexus 10 General] Gaugerer:
After just speaking to Google on the phone and being told that I they had oversold the Nexus 10 in the UK and that it might be up to 3-weeks before they can complete my order I have just received an email to say they have shipped one of my two Nexus 10's.

Obviously, the people you speak to on the phone help line do not know what is happening in the shipping department.

What an utter shambles.
[Nexus 10 General] faulkton:
Louisville, KY, United States	11/15/2012	3:30 P.M.	Departure Scan

Looks like I made it out of ky. Maybe there is hope for a Friday delivery but I'm probably just setting myself up for disappointment
[Nexus 10 General] skibadee:
This is true. My whole experience with customer support was pretty much like the little Britain sketch "computer says no"

They didn't have the ability to tell me anything I couldn't already read off my order history page :P
[Nexus 10 General] cranch:
Has anyone put together whether or not the people that are receiving their shipment notices checked the "add your gmail account to this device" box?
[Nexus 10 General] tcb4:
I hope this is the case and my nexus 10 will get here tomorrow lol.
[Nexus 10 General] christomaszewski:
Order date: Nov 13, 2012 11:14:11 AM CST. Have you gotten a tracking number yet? And by shipping estimate do you mean the date given on the Google Play "My Orders and Settings" page?

In case anyone is expecting a Nexus 4, I can also confirm my friend's Nexus 4 order placed roughly at the same time as my Nexus 10 order has the same status - Departed Louisville around 3:00pm headed for Pittsburgh.
[Nexus 10 General] Nuwidol:
And now I've had an email saying it's been shipped...

What are they doing at Google?
[Nexus 10 General] christomaszewski:
I checked the box to the Nexus 10 linked to my account and its currently on its way. I don't think this will have much of an effect on shipping time since it can probably be done in an automated or at least semi automated fashion.
[Nexus 10 General] Croak:
They just need to enter the device ID into their servers so when you first connect via WiFi it knows who you are, they don't actually have to touch the device itself prior to shipping.
[Nexus 10 General] SDB_FTW:
I just checked my tracking number, and mine has departed Kentucky as of 3:53P.M. (yay!).

Interestingly, I have an Amazon order (shipped UPS 2nd day air, same as the Nexus10) on the truck for delivery today. This Amazon order left Kentucky yesterday at 3:53P.M. (the exact same time of day the Nexus10 left Kentucky, one day later). This tells me I might get my N10 tomorrow, so I have my fingers crossed! :)
[Nexus 10 General] The-Kevster:
I've got my tracking number! Phew!

Sorry to say I ordered at 9:01 GMT so wasn't expecting to get mine.

The tracking number doesn't work yet whether I select consignment or reference. Are they using next day TNT?
[Nexus 10 General] krap22:
I ordered at 11:30am CST (Iowa) on 11/13

Last Location:

Departed - Louisville, KY, United States, Thursday, 11/15/2012

Louisville, KY, United States 11/15/2012 3:45 P.M. Departure Scan
[Nexus 10 General] Icetech3:
Ordered at 9:30am 11-13.. still pending.. hating you guys..
[Nexus 10 General] addiemon:
I'm in the same boat; ordered at 11:30am Central time 11/13, got my order receipt, but still no word on shipping by email or in my Google Wallet stuff. :mad:
[Nexus 10 General] spncrmoo:
I know the UPS service in America is a 2 day service, but what about the TNT in the UK?

A lot of people received on Wednesday. Is it next day delivery? Can someone check their packaging or something for a hint? Can't even find a 2 day service on their site.
[Nexus 10 General] erikiksaz:
For those with tracking #s, do your credit cards show as pending, or are they all completed?
[Nexus 10 General] The-Kevster:
Completed.
[Nexus 10 General] yogimaster2k:
It sounds as if it was a disadvantage to order earlier. My order was placed at 08:43:16 AM PST and I just got off the phone with customer service. My have been put on back order for 3 WEEKS. When I asked the customer service woman how it was OK that others who ordered after me would be receiving their devices 3 weeks ahead of me, she responded that they would refund my shipping charge. WOOP DE DOO!!! By that time I could have just waited for Walmart to receive the devices and still would not have to pay shipping.
[Nexus 10 General] mva5580:
It's pointless to call their customer service, don't even bother. Those people don't know anything more than we do.

Anyway, I guess MAYBE I'll get mine tomorrow? It's "Departed" Louisville, but I have absolutely no idea where the next destination is. If it's going straight to the Phoenix distribution center, I guess I've got a shot of receiving it on Friday. That would be nice.
[Nexus 10 General] tttttt6:
Mine says already delivered too.... Come on this whole process socks!!!! Even recycle tracking no.? Stupid
[Nexus 10 General] Lumsdoni:
Huzzah! No idea, hope so, I got my email about 18:00 and the tracking number was showing an old shipment - I think this is normal from what I've seen today, my guess is that with a fair wind and a bit of luck we may get them late tomorrow.

Looking at their site, and I am NOT totally sure but they don't appear to have a 2 day service, only differing levels of next day, as long as the original parcel is collected in normal business hours. According to Google, my unit was sent to TNT yesterday at 4pm, no idea if that is GMT or PST but it would still indicate possible delivery tomorrow.

Hope so, as I am going out the editorial team at T3 magazine and would be nice to be ahead of the game!
[Nexus 10 General] krap22:
mine still shows as pending.
[Nexus 10 General] Wooba99:
I bought mine early, November 13, 2012 11:49:25 going to Canada.

It's still pending and although it isn't showing up on my credit card transaction list yet, I can tell by the available balance the it's been processed. If what was said was true and I won't be getting one for 3 weeks I'm going to be seriously pissed..
[Nexus 10 General] nixkid:
I ordered the 32GB model at exactly 11:34 am ET and I also never received the emailed receipt. My order is stuck in pending. The charge on my credit card is still processing and a CSR at google also assured me that everything was fine on their end and that it should ship today and if it didn't to call back (seems to be the canned response)

There were reports prior to launch that the store would begin taking orders at 9 am PST on the 13th. That means that we ordered almost a half hour before the rumored launch. I'm beginning to wonder if that has something to do with it. Obviously, there were issues with their system around this time as the receipt emails weren't going out.
[Nexus 10 General] christomaszewski:
Mine is still listed under "Temporary Authorizations".
[Nexus 10 General] SDB_FTW:
Mine is still showing as a "pending transaction" on the wells fargo website, but my google wallet has moved the transaction from "pending" to "completed".
[Nexus 10 General] w0rmhole:
Got my tracking number:

11/15/2012	3:36 P.M.	Departure Scan

11/15/2012	12:38 P.M. Origin Scan

11/14/2012	5:15 P.M.	Order Processed: Ready for UPS

Scheduled Delivery: Friday, 11/16/2012, By End of Day

Let's see, if that's true or not...
[Nexus 10 General] Matthileo:
Woot!

Looks like it wasn't that unreasonable to expect it tomorrow xD
[Nexus 10 General] alxthegreat:
Mine was shipped out around 4pm today, but my tracking info just updated and says it will be delivered tomorrow :D
[Nexus 10 General] ozzygarcia:
Mine says delivery for tomorrow 11/16/12 as well, I'm in Los Angeles, CA by the way.
[Nexus 10 General] yogimaster2k:
Called Google again. I got a different customer service representative this time. She asked if I had received any emails today. Apparently, by today you should have received either a "shipment email", or a "you are on back order email." When I told her that I had not received either she said that meant that I probably just had not yet received my "shipment email." Has anyone actually received a "back order" email?
[Nexus 10 General] RockZors:
This is what mine shows
[Nexus 10 General] SDB_FTW:
I just got my UPS myChoice alert that I'll be getting mine tomorrow as well.

I think pretty much everyone in the US will get theirs tomorrow (as long as it left Kentucky today). I've been looking at my shipping history and, while UPS advertises 2 FULL business days required for delivery, most of the time the first day of transit is spent getting the package TO Kentucky from the shipper, then the 2nd day is spent getting it from Kentucky to the destination city. Since all these Nexus10 tabs STARTED in Kentucky, I think they'll all land on our doorsteps tomorrow. :good:
[Nexus 10 General] skally:
Order Timeline in UK

Here's my timeline if it helps anyone. I'm a UK customer.

I ordered at 0850 on 13th, order has showed 'pending' with shipping estimate as 15th (I also have 8 cancelled Nexus 10 orders showing)

...

received a google wallet email on 15th at 1631 titled 'Your order is in progress'

next email from google play on 15th at 1632 titled 'your order has shipped' (tracking number by tnt, not valid yet)

last email from google play support on 15th at 1715 titled 'Please Rate Your Google Play Support Experience'

Considering I have spent 3.5 hours on the phone trying to find out why I have 8 cancelled attempts at buying the device showing up before my (final) successful one, I think I may 'Rate My Google Play Support Experience'

The Google play satisfaction survey can be found here:

http://support.google.com/googleplay/bin/request.py?contact_type=survey
[Nexus 10 General] scoppola:
Looks like mine is getting delivered tomorrow too! I'm in Rochester NY, which is nowhere near a UPS hub. Frankly, I'm astonished. I had given up any hope of that happening hours ago. It just left Louisville 10 minutes ago.
[Nexus 10 General] faulkton:
Scheduled Delivery:

Friday, 11/16/2012

Approximate Delivery Time:

12:00 PM - 4:00 PM

Last Location:

Arrived - Minneapolis, MN, United States, Thursday, 11/15/2012

Yes!!
[Nexus 10 General] s4vva:
UK - on it's way

Looks like a big batch is going out then, ordered at 9.01 on the 13th, and I have now received my shipping notification number for TNT :)
[Nexus 10 General] w0rmhole:
and another update:

Jamaica, NY, United States	11/15/2012	5:38 P.M.	Arrival Scan

So tomorrow for sure:)
[Nexus 10 General] christomaszewski:
Cool, looks like some of us lucked out. My tracking number also says it will be delivered tomorrow.
[Nexus 10 General] draco259:
Woot mine is coming tomorrow, got in Minnesota a few hrs ago, so just a couple hr drive to my house in South Dakota :D
[Nexus 10 General] Icetech3:
kinda funny.. everytime i call google i get through in like 10 seconds.. now im getting the "high call volume" for the last 10 mins..

P.S. this time i got "they are probably just backed up.. keep checking back"
[Nexus 10 General] faulkton:
LoL it's probably on the same truck as mine
[Nexus 10 General] spncrmoo:
Everybody in the UK who has their Nexus 10's ...

Can you give us an idea of how when you got your tracking number and when it was delivered?

Like, is it 1 day or 2 day with TNT ? Got my tracking number at 16:30 today, really hoping for delivery before the weekend!
[Nexus 10 General] joeski27:
Mine has already arrived in NJ, and I live in the Philly burbs (but having it delivered to work which is in West Philly). No doubt it will be there tomorrow :victory:
[Nexus 10 General] JeeSe:
Would also appreciate this. :)
[Nexus 10 General] tttttt6:
Me too :)

Tracking doesnt work still
[Nexus 10 General] snipestech:
I have my phone subscribed thru tapatalk every time somebody posts I get notified hoping I get some positive info
[Nexus 10 General] 263629749:
I just got an intel that there might be some Nexus 10 coming to PC World (UK) tomorrow (13th), not all stores of course, i assume it's the big ones in major cities. Call them as soom as they open for business tomorrow if you failed to get one on Play store.
[Nexus 10 General] Menschik:
So when does this game start? Anyone refreshing yet? :D
[Nexus 10 General] orate.cl:
It's 13 right now in France and I'm updating like crazy, nothing yet.
[Nexus 10 General] cosimoss:
Not until 06:55 or 07:55 GMT.
[Nexus 10 General] orate.cl:
Can you clarfy how many hours FROM now that is?
[Nexus 10 General] Menschik:
8 or 9 hours.
[Nexus 10 General] snipestech:
http://www.gizbot.com/computer/nexu...nfirms-sales-to-start-directly-on-november-13
[Nexus 10 General] cosimoss:
See here for the UK:

http://www.techradar.com/news/mobil...-tuesday-with-google-play-music-store-1111960

So in 8:45 hours time at 08:00 GMT
[Nexus 10 General] 263629749:
If the sources are right, Google usually works on EST, so the release time should be 4am in the UK on the 13th.

Or it could be PST, so if you are in the UK, you have three possible times for checking the Play store

12am midnight, 4am, and 8am on the 13th.
[Nexus 10 General] Menschik:
UPDATE: Google has now confirmed this with TechRadar.

So I guess 8am it is then.
[Nexus 10 General] faulkton:
zOmg i just wanna give them my monies!!! Been waiting for this since the nexus 7 was announced.
[Nexus 10 General] Menschik:
Google Music for UK just went online.
[Nexus 10 General] orate.cl:
Just checked, same in France.
[Nexus 10 General] chugglet:
Just installed the Google Music App.
[Nexus 10 General] MentaLrz:
alarm set for 4am and 8am :P
[Nexus 10 General] crazy talk:
Does anyone know if the N10 16GB will be available at Walmart (USA) tomorrow? do they even plan on selling the 16GB?
[Nexus 10 General] aestep1014:
Consensus seems to be Walmart doesn't know what they'll get. When I called the 2 around me, got "won't know until truck comes tomorrow morning" between "7am and noon."

I may try calling again, but after the phone ringing for 5 minutes straight, I really don't want to give my money to them...
[Nexus 10 General] tjscott:
Just came live for me on play store in Australia, ordered
[Nexus 10 General] sublimejosh2000:
Is it Noon there on the 13th?
[Nexus 10 General] milkiness:
Heck yea, getting mine tomorrow! Thanks for the carrot sticking, Google - I really don't mind now!
[Nexus 10 General] The-Kevster:
I've asked in the "(UK) Received mine today" thread. Once mines been delivered I know I wont be reading this thread :)

http://xdaforums.com/showthread.php?t=1993855&page=3
[Nexus 10 General] samagon:
I guess the difference is those of us who shipped to residential addresses say "end of day" and business addresses have a general time?

(not trying to be nosey, just curious why some see eod, and some are more specific).
[Nexus 10 General] RockZors:
Its getting closer!
[Nexus 10 General] ozzygarcia:
Nope, I'm having mine shipped to my job and it still shows as end of day.

I think UPS needs some time to generate an estimated time.
[Nexus 10 General] duarian:
Here in PA. UPS said I will have it tomorrow. It shipped today :)
[Nexus 10 General] Divine_Madcat:
Well, i happily eat humble pie.. I was saying not to expect a Friday delivery, but whadda know... Friday delivery.. lol
[Nexus 10 General] Croak:
That's it. I'm leaving XDA until next Wednesday night when my N10 arrives. I can't stand all this happiness. :(