yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note II] Knildo:
I guess I lost the nice service rep roulette game.

I was not granted the $100 discount after being promised and ordering the phone online. Called back later and was put on hold periodically for 30 minutes, only to finally be told that the Note II was not eligible for the offer, and that only phones with the Limited Time offer green flag on the att.com screen were eligible.

I swear I was extremely nice up to that point, but I just lost my cool since I was basically tricked into ordering. I demanded my order be canceled and threatened to switch carriers. I was transferred to another sales rep who immediately offered to credit my account $102 since I was promised the discount the first time. I also insisted the upgrade fee be refunded, which will be granted on the 15th after my monthly bill is generated.

I hate losing my temper, and I really wish they didn't feel like they could push people around just because they are nice. AT&T actually cost themselves money because I had no intention of pushing the upgrade fee waiver before I got angry. I feel good because I ended up getting the discount but I feel bad for having to resort to being a jerk.
[AT&T Samsung Galaxy Note II] daddymatt:
I just got credited $102. Thanks man!!!
[AT&T Samsung Galaxy Note II] mikdugal1:
i did terrible lol

michael: hello austin. I am trying to purchase a new phone the Galaxy note 2

michael: My friend had told me he was able to save 100 dollars and buy the phone with a 2 year upgrade for 199.. i told him he was lieing to me til i went on the website and read the fine print and it said something about a 100 dollar offer. What is this offer

Austin: Let me check on this for you, Michael.

michael: thank you so much austin

Austin: I just verified this offer with my supervisor, Michael.

Austin: The $100.00 off applies if you purchase two of the devices.

michael: why doesn't it say that. it's kind of misleading..

michael: my friend only purchased one phone

michael: though

Austin: " Discount is off of lower priced device and will not exceed retail price of device. If one device is returned within 14 days of bundled purchase, you will be charged the difference between the discounted price and non-discounted price for the device not returned."

Austin: That is straight from the fine print.

Austin: "If one device is returned...you will be charged the difference."

Austin: That means you have purchased two.

michael: doesn't exactly say thats purchasing 2

Sara N.: I am not familiar with that offer as the Samsung Note I is still offered at $199.99. The Samsung Galaxy Note II is offered at $299.99 and I've compared on other sites and I think that is the best offer. TMobile has it for $369.99.
[AT&T Samsung Galaxy Note II] Hinano:
Bought mine yesterday for 199 shipped to my door. The two phones thing is a ploy, but you do have to be a longtime customer.. at least that's what the rep said.. here's a pic for the doubters.
[AT&T Samsung Galaxy Note II] daddymatt:
FREE THANKS!

I ordered the Note 2 without even being a customer.. I called yesterday to get the rebate and the guy didn't even hesitate... $102 and some change (he said it will totally take care of the first bill)
[AT&T Samsung Galaxy Note II] mikdugal1:
Jealous. I'll try calling today
[AT&T Samsung Galaxy Note II] mikdugal1:
No luck yet. Called once so far today. They tried telling me the phone was 399

Edit

2nd call no luck. At first the phone didn't exist and said they will call me tomorrow women told me that the 100 off was for two phone upgrades. 23 minute phone call
[AT&T Samsung Galaxy Note II] RMXO:
Keep on trying. I had to call more than 6 times to get the right CS rep. Just be kind & courteous. Also, throw in that you've been trying but no one has been able to help you out. Sooner or later, you will get a CS that will help you out.

GL
[AT&T Samsung Galaxy Note II] mikdugal1:
Thanks. I just tried again took a 34 min call the nice girl agreed the 100 off is not clear. She told me she will ask her supervisor if they.can help and they fired back that there is nothing they can do and it will be 299. And 100 if I buy another "Samsung" phone....
[AT&T Samsung Galaxy Note II] Acyu:
Hi guys, new member here. Just wanted to drop in to let everyone know that this works. Just got off the phone with ATT CS and on my second representative, they were able to get me the note 2 for $199 with the upgrade fee waived. This was all done over the phone and relatively hassle free. Only downside is that it will take 3-5 business days to ship to me, so I will not be getting my phone by launch day.

GL everyone!
[AT&T Samsung Galaxy Note II] SweetRedVoice:
It took 6 transfers and a call to a supervisor but finally got mine for $164. My upgrade price was originally $299. I got a $125 credit to my account, waived $36 activation fee and free over night shipping!

~~sent from my gNote~~
[AT&T Samsung Galaxy Note II] funnycreature:
Does anyone know if that can be done a) for a business account and b) without credit but paying a lower price ($199) upfront? If my company gets the discount I don't save anything!
[AT&T Samsung Galaxy Note II] mikdugal1:
Thanks for the confidence. Just bought the phone didn't get the activation fee waived but got the 100 credit
[AT&T Samsung Galaxy Note II] RMXO:
I'm on a business account & the discount depends on the CS Rep. Some have mentioned they got the upfront cost while others got a credit. So basically, YMVW.
[AT&T Samsung Galaxy Note II] funnycreature:
Thanks! I guess I can try to use this as leverage to get a [full-price] early upgrade since I got a new phone ~8 months ago already... Do you have any suggestions for this case too?
[AT&T Samsung Galaxy Note II] x2h:
OP you are my new hero now LOL.

Following your lead, I called AT&T and talked to a super nice girl who told me the $100 discount is for new customer only (she did try very hard to research and look for promotions for me before she came up with that conclusion). So I asked to speak to her supervisor, and it turned out to be another super nice person. She first didn't want to honor the request but then somehow changed her mind and said she could slash $100 plus tax but not the $36 upgrade fee. After she's done with that, I asked her again to consider removing the $36 activation fee, and she agreed! She said it's because I am a long time customer, just the opposite of what the previous girl said LOL. Those are credited right into my AT&T bill. It did take me almost 50 minutes on the phone to achieve this LOL, but for $142+ I think it's worth it.
[AT&T Samsung Galaxy Note II] nmcgrawj:
No luck yet. They keep clarifying it is for 2 phones only.

What wording are you guys using to get the discount? He said people keep calling in trying to get it lol. Maybe I'm too late.

Well probably just purchase tomorrow in the store.
[AT&T Samsung Galaxy Note II] mikdugal1:
i just got mine. i kept playing stupid.. the offer doesn't state persay that you need to buy two devices.. it does get at it a little.. play stupid and keep calling
[AT&T Samsung Galaxy Note II] joeycass:
This "might" help for the B&M shoppers tomorrow.

Briefmobile is stating that the Note II will be dropped to $249 for T-Mobile soon. Of course this says the date is 11/07 and T-Mobile still doesn't reflect this on their website. If I can't argue my way to the $199 price I will for sure settle for $249 if this shows to be true in the near future.

http://briefmobile.com/note-ii-galaxy-s-iii-to-see-major-price-changes-on-t-mobile-exclusive
[AT&T Samsung Galaxy Note II] x2h:
just keep trying until you find the CS that will give you the discount..or ask them to connect you to one of their supervisors. They usually have more resources. Good luck!
[AT&T Samsung Galaxy Note II] RMXO:
Since you upgraded 8 months ago, I'm really not sure if you can get the same price as with a new 2 yr contract. Only suggestions are the typical be nice, courteous, compliment & continuously thank them for helping you. Crack funny jokes. Getting them in a funny mood does wonders.

just incase you meant phone case, then here's the one I ordered last night

http://www.mobilecityonline.com/wireless/store/productdetail.asp?productid=31529
[AT&T Samsung Galaxy Note II] Acyu:
Glad you finally found a rep that could help you out.
[AT&T Samsung Galaxy Note II] mikdugal1:
called 5 times spent 127 minutes total to get the credit.
[AT&T Samsung Galaxy Note II] jinfinitek:
first timer here. switching from using ios for 4+ years to android.

first went into 2 att stores asking about $100 deal that's been going around and all store clerks told me there's no such deal but i'll get $100 off if i buy 2 samsung cell phones. one of the clerks even showed me his att branded note 2 saying he even paid $300 for it.

so i get onto att premier cs rep and when i mentioned that my friends have been getting the note 2 with $100 off and their upgrade fee waivered, he had no problem with selling me the note 2 for $199.99 and no upgrade fee and overnight shipping!

so don't give up and hopefully you guys will get on the line with a rep who'll be willing to work with you. good luck!
[AT&T Samsung Galaxy Note II] halfman21:
What number are you guys calling because I keep getting someone from India who keeps reading scripts?
[AT&T Samsung Galaxy Note II] jinfinitek:
i called 800 331-0500
[AT&T Samsung Galaxy Note II] mikdugal1:
611

the women (amanda) who gave me the deal lives in Virgina has 3 kids. 12 5 and 3 months old, she doesn't have a dog.
[AT&T Samsung Galaxy Note II] themyst:
I saw a 25% smartphone sale from best buy / eBay so I called into AT&T and they just gave me $75 off my bill. Not the $100 some of you got, but I'll take it. First thing I ever got from AT&T in 3 years.
[AT&T Samsung Galaxy Note II] 09GraySilverBusa:
Score!!! after 1 hour and 3 CS rep's finally pushed for a manager and presto, $100 credit applied to my account. I had already pre-ordered and my Note II has shipped and charged my CC.

after my BB Torch trade-in to Samsung of $125 (only cost .01 cents 2 years ago), upgrade fee waiver, this $100 credit, I net a total final cost of $80.11 after tax :cool:

Thanks.
[AT&T Samsung Galaxy Note II] T-$hep:
Scored finally after 1 hour 15 min on the phone with 5 transfers, I finally get to the manager who can override the price from $299 to $199 with free shipping. Somehow I can't not manage the get $36 waived right now cause she can't find it on my FAN#. That's a little bit weird but I can have it credit back via online chat later.
[AT&T Samsung Galaxy Note II] Darkeyce:
Got mine!

$199, free overnight (but it's Thursday night so wont ship until Friday at best, I don't think i'll get it until Monday :( ) and no activation!

$218 total with tax.

3 reps, first was the regular CS number, nice lady but transferred me to an endless voice response loop, 2nd call was a "bubbly" young thing that told me i could only order online and transferred me to online support (which was closed), third rep was guy name Josh, i explained I had tried twice before to order this thing, pointed him to the txt on the web page and that I was counting on him...he came through, took the order and cc info over the phone.

I'll cal that a win.:good:
[AT&T Samsung Galaxy Note II] shb8:
I also get the $100 off after talking to 5 rep and only the last rep was helpful enough to do and ask the supervisor... he was able to get it down to 249 but I insist I want $199. ,then I ask to be connected to his supervisor... and after 40 min phone call I got the $100 + upgrade fee waive !

Thanks OP !
[AT&T Samsung Galaxy Note II] AjV510:
AT&T is AWESOME!!!!

Called AT&T and got a $25 inconvenience credit and $39.96 credit to get a GoPhone when my replacement phone didnt work. To make a long story short, I never went and bought a GoPhone. I just called back 2 days later and got the Note 2 for absolutely free. Free overnight shipping, free activation, free everything. Didnt even have to pay taxes. I am very surprise and pleased with AT&T. AT&T reps suck sometimes, but I guess I was lucky when i called in the last 2 times. YeeYee

-AjV510
[AT&T Samsung Galaxy Note II] ohRonaldo:
AHA! There's the ploy! $75 in minute overages pay for the price cut! LOL

My shipment has been delayed , didn't leave Forth Worth until 6PM on the 8th for no apparent reason... so after reading this thread I decided to be patient and go for the discount. Took about 100 minutes and 4 reps. (3 calls, 2 reps in 2nd call, final call and rep was able to get his manager to help me.)

Soooo, I probably won't see it until Tuesday. sigh.....
[AT&T Samsung Galaxy Note II] netnerd:
Wow! You know so much about her! Ask her for a date! :)

Why mention dog? Most women with children have dog?

---------- Post added at 02:21 AM ---------- Previous post was at 02:13 AM ----------

Thanks! I going to print this out and bring to store if they give me this deal or not.
[AT&T Samsung Galaxy Note II] funnycreature:
Thanks! I try to always be courteous since I know they're just doing their jobs. I was hoping that being a long-time business customer (although it's not in my name) would make them agree on an early upgrade. I might try it after a week or so when it's not that hot anymore. T-Mobile just announce a two-day sale (Nov 16th/17th) when they offer many Samsung phones FREE (hopefully including the Note II) http://www.tmonews.com/2012/11/t-mobile-holding-two-day-samsung-sale-on-november-16th-17th/#disqus_thread. Maybe I can use that too!

As for the case - I was referring to my case not a phone case :)
[AT&T Samsung Galaxy Note II] abdielol:
I could use this too, but the Note II is nowhere to be found on the ad and it does say "select Samsung devices". I'm 95% sure the Note II won't be included in that amazing sale :'(
[AT&T Samsung Galaxy Note II] abdielol:
I'm not having much luck with this. I keep getting told that the Note II is only $299.99. Did you guys keep calling, so you could talk to other reps?
[AT&T Samsung Galaxy Note II] h8heat:
Yes, I called again and again and on my 3rd try, the guy gave me the $100 off with free upgrade and free shipping.
[AT&T Samsung Galaxy Note II] mikdugal1:
She asked me to be patient with her slow system and told her about my over active black lab that I have tons of patience

---------- Post added at 10:58 AM ---------- Previous post was at 10:55 AM ----------

Good thing I have all those 10k roll over minutes
[AT&T Samsung Galaxy Note II] cheiftokitdown:
I was also denied the discount even after 5 calls and talking to supervisors. I was offered $25 off which is a joke.
[AT&T Samsung Galaxy Note II] mikdugal1:
Keep trying you'll get it
[AT&T Samsung Galaxy Note II] abdielol:
Finally! I managed to get it. I talked to a very nice woman, but she said she couldn't give me the discount because it was an extremely new phone. I told her that even though I knew she was doing everything she could to help me, and I was very pleased with her, that I wanted to talk personally to her supervisor. She agreed nicely and put me on hold, and then came back and told me that her supervisor agreed in giving me the discount. Strangely, she didn't mention ANYTHING about the activation or shipping fee... so I'm not sure if I got those too.

Just have patience.. Remember that you're dealing with people that are just doing their job and try to be as nice as possible.
[AT&T Samsung Galaxy Note II] funnycreature:
Congratulations! I agree that being nice will get you where you want eventually!
[AT&T Samsung Galaxy Note II] biggggant:
I just ordered my Note 2 from (P) accounts. I started my account with the first Note so I wasn't eligible for the upgrade price but the manager did give me $100 off the non upgrade price so I got it for $350
[AT&T Samsung Galaxy Note II] funnycreature:
That's not bad at all! Did you employ any negotiation tricks or did he offer it voluntarily?
[AT&T Samsung Galaxy Note II] 57hemi:
Got it, 5 call backs had to speak to a manager but they took care of me...........very happy.
[AT&T Samsung Galaxy Note II] specineff:
Nice thread! Called 2 days ago, one shot, met a very nice rep from India. Phone got reducted to $199 + waived upgrade fee and free overnight shipping. Total is 206.66 with tax (I'm in NY). Got a shipping notice last night saying it has been shipped. Tracking FedEx and it should be at my door some time this afternoon.
[AT&T Samsung Galaxy Note II] halfman21:
I purchased the phone at an att store today for $299. Called customer service to see if it was possible to add a credit to the account for $100. The very first rep hooked me up just like that and even waived my activation fee. Yeah!!!
[AT&T Samsung Galaxy Note II] RexEscape:
My goal today was purchase the SGN2 for $299 even though I don't qualify for an upgrade until May 2013. I don't want to pay the full price of $649. I was successful!

1st attempt. I called (the regular) customer support and got a road block. Lady said May 2013 is the magic date. She can't do anything.

2nd attempt. 10 minutes later, I called again and got a man. He said the same thing but realized I'm a Premier customer so he transferred me to their call center. I got another man who told me the same thing. May 2013 is the magic number HOWEVER the people at the (regular) customer service may be able to help me. He transferred me back and got a nice lady who said the same thing. May 2013 is the magic number. I continued to be nice and patient and restated my goal -- to purchase the phone for $299 and extend my contract by another 2 years. She said she can't override the system. In this last attempt, I asked her nicely to transfer me to her manager who may be able to override the system. She put me on hold and got back to me with the good news. It's going to happen!

I got it for $299 (+tax, +$36 activation, free shipping). I ordered the WHITE but it's backordered. I don't mind the wait. Or do I? :D
[AT&T Samsung Galaxy Note II] biggggant:
I asked nicely after she told me what my price would be. She was like no promises but let me ask. She came back and said her manager said ok $75 off. After she had him override she was like ohhh he gave you $100 off .
[AT&T Samsung Galaxy Note II] funnycreature:
How much time was left on your old contract?
[AT&T Samsung Galaxy Note II] x2h:
there's a white one? I should have waited...
[AT&T Samsung Galaxy Note II] quarlow:
I ordered mine today. I went with the grey, I like the faux brushed look, and plan on buying a flip cover anyway. I just thought the front camera and sensor ports were hidden better with the grey.

I went through warranty. I had a GS II, and got several DOA replacemtnts, they gave me a One X free. The refurb One X I got immediately had dead pixels and Wi-Fi issues. I would like to multi-task again, and have a battery last all day, so I decided to try the Note II.

I was told by a few people that they would price match the $199, but they could not exception early upgrade (my date is may 2013) a pre order phone. When I called today, they wouldn't price match. I'll have to call the premier cs group and see what I can do. My One X goes to my wife, and her iPhone 4 will pay for the Note. Its awesome being able to sell the old phone for enough to buy a new better phone.

Why are so many people buying at full retail? You can keep the unlimited data, and service (at least with AT&T) isn't any cheaper when you pay full price. Are people getting them to use on HSPA+ on straight talk or Tmo?

Sent from my HOCKS
[AT&T Samsung Galaxy Note II] ohRonaldo:
May I ask where you're selling your used fruit?
[AT&T Samsung Galaxy Note II] netnerd:
Just went to att store and they not willing to give me at 199$.

I even said I'm a long time customer.

Maybe I try a different att store.
[AT&T Samsung Galaxy Note II] RMXO:
i would call & get a CS rep if a store doesnt help you out.
[AT&T Samsung Galaxy Note II] RexEscape:
Yes. They offer the Titanium Silver and Marble White. The white is on backordered via online. My local store does not have any right not. Not even the silver ones. THESE ARE HOT ITEMS!
[AT&T Samsung Galaxy Note II] funnycreature:
Just checked the MD area and most stores are sold out as well! Call me weird but I think it's a good sign that people finally realize the potential of huge-screen Android devices!
[AT&T Samsung Galaxy Note II] Granna:
I don't want to sound whiny but my AT&T experience was not very pleasant. I am in the Ft Lauderdale area and had a difficult time finding a store that had not sold out of the phone. Finally called a corporate store and they were 2 minutes from me and had one, I immediately headed there and then was told "nope we are sold out" ...when I said I just called a minute ago, someone said oh we have one left. Great, I'll take it! I reminded them that I had the grandfathered unlimited data plan and wanted to keep everything the same, no problem...we will make sure of that. Well to make a very long story short, I had to go back into the store because my data plan was showing 3gb and not unlimited. They had to then call main office, go through a 20 minute process to correct what was supposed to be done to begin with. Then could not figure out how to print the correction and I wasn't leaving without something in writing. Checked my box, no earphones, and the charger and cord is white even though I have a gray phone..strange..anyone else get white charger with grey phone? Absolutely no discount was given at all, every store I called said no, very firmly. Maybe it's just South Florida but they wouldn't come off 299.00 at all! So now I am back home and trying to learn this new phone , nothing but a quick start guide in box, guess I have to download full manual from Samsung site.
[AT&T Samsung Galaxy Note II] RexEscape:
Sorry to hear about your experience. I had a similar experience when upgrading to my current SGS2 13 months ago. I lost my 1500 txt allowance during the transition from the Captivate. Plus, my (grandfathered) unlimited data turned into 2GB. I had to call twice to make this correction. None of them could help. The 3rd and final call I made almost a week later, someone "found" the unlimited data with 1500 txt on their menu for the same price I was paying. Everything is fine now. I sure hope that I keep my voice, data, and txt plans when I slip my (now) SIM chip into my new SGN2 when I get it in a few days.

Update: After placing the order and paying $299, I called to have a manager credit me $100 to reflect the $199 pricing. No luck.
[AT&T Samsung Galaxy Note II] quarlow:
The Note uses a micro SIM. The GS II uses the bigger size, and you will need an LTE SIM anyway, I think. I don't have LTE, but my One X would not work without a new SIM, even the old one (from my i777) trimmed down didn't work. Activating the SIM put the 3GB plan on mine. When they first fixed it, it showed as a 100,000 MB (100GB) plan, then back to unlimited the next month. Hoping the transition to Note II is better.

Sent from my HOCKS
[AT&T Samsung Galaxy Note II] RexEscape:
Thanks. I'm seeing that yes, it needs the smaller LTE SIM chip. http://www.youtube.com/watch?v=OGWqVAotJuQ No headphones! No multiview!
[AT&T Samsung Galaxy Note II] ReDaved:
If you don't mind being on the phone 199 is posible

I've never really understood how ATT support works, and it is even weirder for "premium" customers....

This happens whenever i call for an upgrade or have a support question. I get transferred right away, and if i call back, i get someone else on the other side of the country, who has no idea that I've ever called in.

Anyways several calls and a very long time

I have a note II being delivered 199 no fees

I think i might have been able to haggle even more, but my ear was killing me, and i had to go to the bathroom, and i was getting tired.

the first call the guy was stuck at 399. He kept saying this is brand new.. so i kindly said, goodbye

next call this guy sounded like a newbie, but he came to 199 very quickly. but he wanted to call me back (?)

well long story but, someone called me while he was trying to call me, i then tried to call back and while i was on hold, he texted me and said to wait for his call. so i hung up

finally he called back, and it took forever, but my phone is being shipped.

Thanks OP for giving me a target to shoot for, and succeed! :victory: