yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note II] Phlip00ws6:
At first the rep said he couldn't give me the upgrade for 199 because i wasnt eligible for an upgrade until 1/2013.. So he gave me a $50 credit on my account "so the call wouldnt be in vain". Then i said I had a line with an available upgrade, and he said he can do another 100 credit. So i have no idea whats happening with my bill.

Looks like everyone is receiving the statement credit, did anyone get the phone for 199? The rep I talked to kept saying "You're a great customer and I really really want to help you, so I'm going to do something I'm not supposed to do ($100 credit)" and "let me check something over here". He ultimately ended up telling me that they can give statement credits and agreed to do it if i left good feedback on his survey.
[AT&T Samsung Galaxy Note II] BigSketchySeaBeast:
So before ordering my GN2 I had read this thread and wanted to get as much info as possible before actually doing it in order to get the best deal. I'm actually an AT&T employee and have a premier account, yet still had the $299.99 price tag.

My first attempt:

I called CCARE and explained that when the GN2 first came out I looked at pricing through my account and it said $199.99 (which as I recall it did) but when I attempted today it was back at $299...after being transferred to 3 different departments, I eventually asked to be transferred to retention. Even escalating that far and threatening to cancel my account, they gave me no help...

Second attempt:

I called once again and reached what sounded like a 20yr old stoner chick who was cool as f**k... I was extremely nice to her and explained my situation once again. She had to get in touch with another department but there was an estimated wait time of 9 minutes... After being on hold for about 2min she checked back with me and said she was adding a $25 credit to my account for the wait... I was appreciative... After the 12min wait time she told me that neither her,nor the other dept could match it, but added a $100 credit to my bill to compensate for it (we're now at $125 credit) then transferred me to some other dept who ended up being no help.

At the end of the day I paid the $299.99 up front online, but with the $125 credit I ended up paying around $175...not to shabby.

Just be persistent and polite and it will pay off.
[AT&T Samsung Galaxy Note II] Phlip00ws6:
What I ended up with, and free activation/shipping. Was on the phone for 1:49 mins.. but oh well. $151.58 credit.
[AT&T Samsung Galaxy Note II] RipplingHurst:
Mine has arrived and its gorgeous! tks all!
[AT&T Samsung Galaxy Note II] wtharp2:
I just called and was told the $20/month was only if you had 1 line on the account. :(
[AT&T Samsung Galaxy Note II] tenshiru:
Ah I'm sorry. I have 3 lines on my family plan and he gave me the free 6 months texting while telling me about that special. He said if it is still available when my free months are over, I can get it.

That is why I thought it may be available across the board. :(
[AT&T Samsung Galaxy Note II] wtharp2:
Yep! That was the same credit I received thanks to this thread! I had to call 611 twice and the store once.
[AT&T Samsung Galaxy Note II] gubbilo144:
THANKS for the info everyone.I got it on my firtst call to 611.I got162.00 credit to my account since i bought my GN2 on the 9th,5 min phone call.final price 299.00 minus the 162.00 credit final cost 137.00 for my new GN2 not bad,thanksagain everyone
[AT&T Samsung Galaxy Note II] jow350:
THANKS!!

THANKS to everyone!! Have been lurking on XDA for quite some time, but had to open an account to give thanks after this.

Have a Premier account with AT&T, upgraded to 2 Note IIs at the local store for basically retail ($299 for the first, $199 the second, plus activation on both) and was pretty ticked off when I found this thread that same night... Finally had time to call AT&T about this today, after 6 phone calls and being forwarded to different departments that could not or were not willing to do anything (Key Contact Center, Premier Support, etc), finally chose to connect to the cancellation department to ask (nicely) how much ETF was for the remaining phones on the plan and to confirm that I could return the 2 Notes I already have within 14 days, they ended up giving me a $290 credit ($100 price difference for each phone, activation fees and the tax difference). NICE!!

I was also trying to get early upgrade on the remaining phones, but they would not do that unless it was within 30 days. The rep told me that the system would not allow her to go past that, so I guess I will have to wait until January to upgrade the rest (contract on those expire in February).
[AT&T Samsung Galaxy Note II] chadiz:
returned mine today after 14 days

then got approved to re-order another one from ATT at the Walmart BF price with activation waived. Though they only have titanium grey.
[AT&T Samsung Galaxy Note II] funnycreature:
No success

I upgraded in February this year through our business account and tried to get CS to allow me to upgrade again early to the Note II. I talked to two reps but both said the same thing: Not until September 2013. So what else could I try to convince them to give me an early upgrade? At this point I'd even accept not getting the $199 deal anymore...

Thanks!
[AT&T Samsung Galaxy Note II] Ngambek2003:
I upgraded in August this year to the S3. I just upgraded again to the Note2. I paid 299 for it though. They waived activation fee and shipping. Called 611 twice. First one said there's no way I can upgrade again cause I just upgraded. Second one talked to her manager and was able to get an override. So I say keep calling.
[AT&T Samsung Galaxy Note II] funnycreature:
Thanks for the encouragement! I might go to the store with the person in charge of the wireless account here at the company and try it again. Maybe Cybermonday isn't a good day to get deals...
[AT&T Samsung Galaxy Note II] funnycreature:
Check out amazon wireless

It's on backorder but if you're upgrading it starts at $175!!! Better than going through the hassle of several phone calls. Unfortunately, I don't see any way to early upgrade there *sigh*

Amazon wireless Note II
[AT&T Samsung Galaxy Note II] Norma Stitz:
Damn. Having every store local to me perpetually sold out since launch day is actually going to pay off. Nice find.
[AT&T Samsung Galaxy Note II] funnycreature:
Yeah, good luck! I love amazon!
[AT&T Samsung Galaxy Note II] dagreek05:
I Called ATT and they are Price Matching Amazon for me :P So thats awesome heh
[AT&T Samsung Galaxy Note II] Andrew149:
att keeps telling me they wont price match even after i showed them this post and amazon for $175

btw im a primer person and they say they dont have the ability to change the price for us
[AT&T Samsung Galaxy Note II] 45ACP1911:
Do not go through premier they are douches and won't budge not even retention. Took me calling regular cs to get my credit
[AT&T Samsung Galaxy Note II] Andrew149:
ok giving them a try, ive called them a few times i think i have a girl thats willing to play ball.

---------- Post added at 01:20 PM ---------- Previous post was at 12:58 PM ----------

they keep wanting to forward me to the premier department after they agreed for $175
[AT&T Samsung Galaxy Note II] RipplingHurst:
I second that. Premier did nothing for me, regular cs girl did it for me niceley.
[AT&T Samsung Galaxy Note II] Andrew149:
ive been on the phone for 2 hours they keep taking me to new departments and changing there answears
[AT&T Samsung Galaxy Note II] funnycreature:
Why don't you go through amazon then?
[AT&T Samsung Galaxy Note II] Andrew149:
I already ordered another phone and I changed my mind but anyways AT&T would not lower there price because we get a large discount on our account
[AT&T Samsung Galaxy Note II] 45ACP1911:
Yah man took me 2 hours also but only 1 rep and retention from premier and 3rd call to regular who was really nice and did it no questions asked
[AT&T Samsung Galaxy Note II] funnycreature:
How long were you into your contract? My biggest issue is getting them to upgrade me after ~9 months :(
[AT&T Samsung Galaxy Note II] 45ACP1911:
Since 03 :D
[AT&T Samsung Galaxy Note II] funnycreature:
Haha! No, I meant since you upgraded last :D
[AT&T Samsung Galaxy Note II] 45ACP1911:
Oh haha sorry. I had an upgrade. 2 years
[AT&T Samsung Galaxy Note II] dbtenken:
I bought mine from best buy Monday at $299 upgrade cost, since they were the only ones that had it in my area.

Yesterday, however, Amazon started advertising the Note 2 for $199 on a two year upgrade for AT&T. I called best buy and since they are price matching Amazon this holiday season, they refunded me the difference.
[AT&T Samsung Galaxy Note II] fatlardo:
Called retentions and got the phone for $275.00 before Cali taxes which is freaken $60.00. $275+60=$335.00. He said he would credit $30 for the next 3 months (so far it will be $242.00). I called a few days later because I never got an tracking or confirmation email like they stated. I was credited another $25.00 (so $217.00.) Turns out they didn't complete the order for some reason. :( So I was delayed another week because of the weekend when I called( this time regular cust service.) But it turned out to be a good thing, this was after they black Friday and Cyber Monday. I noticed there were many deals so I mentioned it and got an additional credit of $150!!!! So after all said and done I got the phone for $67.00. I had to pay $332.00 up front. Considering they delay and the mishap, I'm happy! Week delay for $67.00!!! whoooohooooooooooo
[AT&T Samsung Galaxy Note II] wish777:
Thank you everyone on here..we all learned a lot from all the deals for this phone and shared the info..leading us to get some pretty good prices..you guys are great!! :beer:
[AT&T Samsung Galaxy Note II] OrangesOfCourse:
Saw the $199 deal on Amazon Wireless for an upgrade and called AT&T. I had 2 options: (1) Return the phone and re-buy at a lower price from Amazon or AT&T (price match) or (2) they can credit the account with the difference. I took the second option as I didn't want to go thru the hassle of returning and re-buying the phone.
[AT&T Samsung Galaxy Note II] terranova88:
I wasn't so lucky. I brought up tons of scenarios where the phone was cheaper but the AT&T supervisor would not budge for anymore than $50 and free activation. I am now out of my 14-day window so I called it quits and left it at that. Aw well. Love the phone either way.
[AT&T Samsung Galaxy Note II] brosenz:
I just checked Amazon Wireless and the price right now is $174.99, called AT&T and they immediately applied a credit on my account for $125, no questions asked. I purchased the phone this past weekend at the AT&T store for $299. Great AT&T customer service.
[AT&T Samsung Galaxy Note II] Phlip00ws6:
Anyone have luck getting a price match even after already having a $100 + credit on the account from the initial purchase?
[AT&T Samsung Galaxy Note II] fatlardo:
Yes, I did. I originally purchased through retentions for $335 otd and they gave me $90.00 credit split into 3 months. I called yesterday (this time to regular customer service, tried retentions again but got denied) informing them of the lower prices, she immediately gave me $150.00 credit. :victory:
[AT&T Samsung Galaxy Note II] GAPY427:
Hi Ky-Ky.
[AT&T Samsung Galaxy Note II] techiesam:
Thanks

I called ATT, they sold note 2 for $199 and applied $55 credit. So note 2 for $149.. yay!
[AT&T Samsung Galaxy Note II] jyazzie110:
If i start a new service will at&t price match amazon $174.99 in store or would i have to call customer service?
[AT&T Samsung Galaxy Note II] techiesam:
Best bet is to call call center.
[AT&T Samsung Galaxy Note II] Tunji99:
I called ATT as well spoke to a person in their customer retention department. Told them about Amazon deal on Note 2. They quickly matched it. Negotiated a bit more, told them I was thinking of switch to Verizon. They gave me free priority shipping and waived the upgrade fee as well as the tax. Net out of pocket was $176 including tax. They also gave me $20 per month credit for the next twelve months. Going to end up making $64 bucks :D.
[AT&T Samsung Galaxy Note II] Dumbo53:
After reading this and similar threads, went back to local Best Buy and tried to get the price match of $175 (Amazon Wireless for a white GN2). Even though I have the gray one (which Amazon lists for $250) they gave me the the $125 credit, plus (without me asking) a refund of the tax and $36 activation fee. Total of $173 off! I did this only a couple days before my 30 day window for price match closes. Yay! Thanks everyone for sharing!
[AT&T Samsung Galaxy Note II] funnycreature:
success!

I tried to upgrade through our business account early (was eligible in May 2013) about a dozen times but had no luck whatsoever. I finally asked our IT person (who's also taking care of the phone systems) to give it a try and - BEHOLD - on his first try he got me the Note II for $199, no activation fee (but tax), and free 2-day shipping (ordered Friday afternoon, got it today, Monday afternoon)! I don't know what magic words he used or what happened but I am very happy to finally hold the Note II in my hands. Now to explain to wifey that she has to use different apps for texting me all those baby photos and videos....
[AT&T Samsung Galaxy Note II] Las Vegas Asian:
I called in and got a Note 2 a couple weeks ago for $99. Wife saw it and immediately wanted one too, problem was she already upgraded to the S3 in September. So I called into the upgrades department and asked how much the early termination fee was for my wife's line. CSR said it would be $305 and asked why I wanted to cancel my service. Told him that T-Mobile was gonna give me (2)Note 2's for $50 each. He told me if he could get it for the same price would I stay with AT&T. I countered by asking them to also credit me back another $50 for the phone I bought a few weeks ago. He told me no problem since I've been a loyal customer since 2006. Total credits I ended up receiving from both purchases was $300, paid $250 for the phones, waived upgrade and shipping, and ended up $50 ahead plus a Galaxy S3 that I can now sell. Gotta hand it to AT&T's customer service for really making this a great early Christmas!!!
[AT&T Samsung Galaxy Note II] dalephill2:
Im wondering if I paid to much. 490 unlocked for any carrier, att i317. I use t mobile and pay as u go. Those 2 year contracts can kill ya, plus I go overseas slot and am away 3to5 months. If I was in a contract id be paying for those months I was gone. And no I just pop in a gsm sim ither globe or smart and us it in asia. Very nice.
[AT&T Samsung Galaxy Note II] \/icious:
Man i called in trying to get an early upgrade and the CSR said i had to wait til Dec 15 which will be a year into my contract. i just hope the other carriers will have the phone on sale so i can get a good deal as well. I really want this phone but i just cant spend 300 on it with a 2 year contract.
[AT&T Samsung Galaxy Note II] bookem11:
Yep, this deal is still alive and kicking.

Today, I very-early upgraded from an Samsung GS2 through AT&T Customer Service. I wasn't eligible for an upgrade until May! The rep even gave me free overnight shipping and waved the upgrade fee without even asking me. Total was $199 plus tax.

I early-upgraded my wife's line from a Samsung Nexus S when the phone first came out. Liked it so much I wanted one for myself. It took 3 CS reps and about 30 minutes to get the deal but definitely worth it.:good:
[AT&T Samsung Galaxy Note II] sdelliott31:
I was proud to get mine for 249.99 at Best Buy yesterday lol. Good for you guys. If they will play the game there is nothing wrong with that. However your account may be marked to watch out for this guy the next time you call as well. In all seriousness it just depends who you get and how knowledgeable they are.
[AT&T Samsung Galaxy Note II] Suzook1:
Got another one just tonight for 49 bucks plus tax. Free shipping. How? Threatened to leave for tmob advantage. He also offered me two GS3 for 49 each for my other two lines but passed and save the upgrades for gn3 later this year
[AT&T Samsung Galaxy Note II] hapticxchaos:
Most carriers offer a seasonal standby status for your account where you only have to pay 10 $ a month and can pick back up where you left off. Just a little fyi for ya.

I prefer contracts because you have more leverage when issues arise. And the discount phones, although I hear a big change is coming to america in regards to how phone pricing will work.

Needless to say, I got my note 2 for free from att, without moving my upgrade in 2013.
[AT&T Samsung Galaxy Note II] Tunji99:
I agree with you. I look at it this way. I paid $175 including tax for my Note 2. AT&T's EFT for smart phones is $325 minus $10 per month you have it on contract.

If I break my contract right now I would pay 175+325=500, and if I don't break my contract for a few months I come out on top.

Another way to look at it is you get to keep your $325 or whatever it turns out to be until you are ready to break your contract. Simple economics, better to pay later then to pay now.

One exception is if you bought your phone thru a discounted retailer that makes you sign a contract that says you have to pay your bill on time for a certain number of months or else they will charge your credit card for the full price of the phone. That's why I like to have AT&T price match and buy from they directly.
[AT&T Samsung Galaxy Note II] TASL:
Couldn't get it for $49 each... went CS > CS-retention > CS, best I got was early upgrade (6 months left) for $199, activation waived ($36), standard shipping (overnight override not available), and $66.57 credit for CA tax.

Not the best deal, not the worst... I tried to "i'm leaving" schtick, no dice. Will try dialing back next week to see if I can get another credit, not holding my breath.
[AT&T Samsung Galaxy Note II] clim1983:
I got my AT&T GN2 for $175 from Best Buy by matching a Sprint GN2 off Amazon.
[AT&T Samsung Galaxy Note II] imitenotbecrazy:
Best buy junked out my note 1 so I received $750+tax on a store credit and bought a note 2 outright with ATT price match at 650 so I made about $100 in store credit

Sent from the quad core monster in my pants
[AT&T Samsung Galaxy Note II] wase4711:
has anyone been successful in getting an upgrade when they are only 10 months or so into their commitment?

I came from sprint last april, so I am only 10 months into my commitment with ATT. I have 3 lines with them, so I don't know if that makes any difference..

We also are "corporate" customers, my wife's company gets some special pricing, but, here again, not sure if that means anything when trying for any early upgrade..

thanks!
[AT&T Samsung Galaxy Note II] funnycreature:
From my experience, contrary to one of my earlier posts, it is not easy as company customer, especially when you have more than one line. I thought I got the deal but then later it turned out that AT&T simply used a line that was eligible for the upgrade despite confirming my number as the upgraded one. Got the $199 price though but that created another bunch of issues. Good luck!
[AT&T Samsung Galaxy Note II] wase4711:
thanks for the info; for me, I don't care which one of our 3 personal lines gets the upgrade, since its easy to just swap your phone number to the device that you actually use.

I was just wondering if anyone has been successful getting an upgrade at my (10 month) status..

I don't want to play the "I'll leave ATT if you don't upgrade me" game with their retention department..
[AT&T Samsung Galaxy Note II] quarlow:
I have a FAN discount, 28%, with 3 lines. I got my previous phone in October 2011. I had warranty issues and got DOA refurbs, several of them. When I was dealing with that I was offered early upgrade but not until I was 12 months from my last renew date. This was in August, they have me a One X in September. They would not budge on the early upgrade until I was in the 12th month, even after a few One X replacements. I was about to pull the trigger on a Galaxy S III, but I saw the Note II was going to be out in November. They would not update my account to let me pre order the phone, or upgrade in the store. I had to call the warranty Dept back to get the exception and order the phone.
[AT&T Samsung Galaxy Note II] FishTaco:
wow, thats great!
[AT&T Samsung Galaxy Note II] RMXO:
Wow, you got a great deal, your 95 beat my 153 after all said & done. Though your approach was way different than mine but it proves persistence, kindness & a little bit of luck can get you can awesome deal.
[AT&T Samsung Galaxy Note II] Knildo:
Hello. This is my first post as the Galaxy Note II will be my first Android phone.

Just my experience with trying to obtain the GNII for $199:

I called AT&T CS and was told the $100 was on top of the stated $299 contract price and not already included. She put me on hold to confirm with her manager when I pressed for clarification. I was also informed that this deal was through online upgrade/contract only, and I was not able to pre-order the phone through her.

When I tried to check out online, however, there was no savings listed. I questioned the rep but she said the savings would be reflected when my credit card was charged upon shipment. I remain highly dubious, but the rep placed a note on my account regarding the $100 discount. I hope I will be able to pursue it if things go awry.

Unfortunately I'm not nearly as good at getting deals as the others in this thread, but here's hope for those of us without golden tongues.
[AT&T Samsung Galaxy Note II] truth77:
if you guys didn't know there was even a TV commercial about it during the basketball game the other night when I was watching the heat so I've been known about this and did it also
[AT&T Samsung Galaxy Note II] poolings:
So after being bounced around four times, I was able to have the rep make a note on my account honoring the $199 price. Since I'm a premier member, I wanted to get benefits added on top of it so the rep had to transfer me to Premier CS. It went down hill from here. In the end, they told me I have to wait till the phone goes off pre-order, call back, and then order the phone so the $199 price can be honored.

Not as lucky as some users here, but it's a start.

Do you mean you saw a commercial advertising the Note II for $199?
[AT&T Samsung Galaxy Note II] danzerdelight:
First Try

Got it on the first try. Lady was super nice to me as was I. Told me with my state taxes and the 9.99 shipping cost it would come out to about $262 with taxes and shipping. Told her about removing the $36 upgrade fee and she said to call back in a couples day and they would be able to remove it. She noted it in the account as well. Also told me it would ship out in 3-5 business days that there where no back-orders. Lets see how true this is.
[AT&T Samsung Galaxy Note II] A7LAS:
I just got off a 6 minute call with at&t told them that i heard about a $100 credit and the activation fee being waived. The agent put me on hold for 2 minutes and like clockwork I got an $160 credit on my next bill. Thanks op.