yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] RomanosN:
Response from Google CustomerService (my ass CustomerService, if this is called CustomerService I don't know what I was doing in my previous job)

Thank you for contacting Google Support, I took a look at your account, and the charge on your account is still a pending charge. The shipping on your account is listed as 5-6 weeks, so the package will be there within that time frame.

What time frame Google, what time frame? 6th week ended 16th of January for facks shakeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee :mad:
[Nexus 4 General] texaslittleangel:
The guy I have been in contact with from google did mention a refund on the shipping. I emailed him last night and asked if there was anything else they could do for me to compensate for their false advertising, mishandling my order and a bunch of other BS I threw in there... we'll see. Leave it to a woman to get what she wants and I WILL continue to bug them until I get "compensated." I have to pay my dam CC by Wednesday and I have yet to have my phone, soooooooooo I am NOT a happy camper to say the least.
[Nexus 4 General] BLADESMAN1889:
This is 100% correct.

Lets not forget that when the shipping emails went out last week to almost everyone's surprise - the 2 previous days google had told several of you that the UK had NO STOCK & to expect your N4 in 3 weeks.

I have yet to order but have been following the thread from very early on and I am appalled at how some of you guys have been treated. I now have a very different view of google and can't tell you how much I'm looking forward to my experience to begin :rolleyes::rolleyes::rolleyes::eek::eek::eek:.

Whoever advises google on their CS methods needs to be exposed and bankrupted :laugh: they could have handled this so much better by just being honest and explaining the miscalculated estimate of demand - but have shown contempt to loyal customers for what I can only assume was based on damage limitation by staying silent - with the opposite result.
[Nexus 4 General] CurtisD88:
I am going to do the same, Money in my account had been taken out by Google and my device hasn't even shipped. Ridiculous, lets see what BS the CS come up with this time shall we.

I emailed:

Will post reply. Maybe we can keep a portfolio on here of all the BS they tell us.

Does anyone else just get automatic replies then just paste the same email you sent first in to speak to a real person?
[Nexus 4 General] aa06:
I have some good news for people like me who were told there packages were sent to TNT and have not received shipping emails yet

I received this reply - but after whats happened i find it hard to believe them

This was a reply in which i said i had contacted TNT and they told me they had no deliveries planned for my address.

Hope this gives people a bit of hope - but i personally am not going to get too happy until i receive the shipping info which i expect today since i personally think TNT will process it today since they are delivering devices today to people.
[Nexus 4 General] RomanosN:
And as reply I got the classic email with the specialist that will look after my case. So much BULL****
[Nexus 4 General] siwilkins:
Unfortunately though, Google have lots of reasons to not be very bothered. Their brand reputation is mostly based on high-quality free services they offer, not people paying them real money to get real things in return. Added to that, we've spent nearly 1500 posts bemoaning their service, and yet we'll probably end up choosing to go through it again with the next Nexus product - your desire to still place an order is evidence of that, as is the wowed reaction of pretty much everyone who comes back on here after their phone arrives. Basically, they know they can get away with being absolute cowboys at e-commerce.
[Nexus 4 General] Perks:
I was nagging the guy at CS so finnaly i was given the weekdays response

an argument that no one can go against with :facepalm:
[Nexus 4 General] texaslittleangel:
The guy I have been in touch with emailed me from his personal work account (not the generic one we all have) and has been emailing me updates everyday. He took a genuine interest and has tried to help. I cannot say the same for the other 10 employees who I spoke with previously.

Best thing is to try and get a personal google address from a rep.
[Nexus 4 General] CurtisD88:
This is the reply I got:

Will see what the next reply is. -.-
[Nexus 4 General] texaslittleangel:
I couldn't agree more
[Nexus 4 General] RomanosN:
does it ring any bell Curtis? :confused:
[Nexus 4 General] texaslittleangel:
FOR THOSE OF YOU GETTING TRANSFERRED TO A SPECIALIST:

Word of advice, more than likely IT IS NOT being transferred SO ask to GET A CASE #! it is the only way that it has officially been transferred to a specialist and a way for you to follow up.
[Nexus 4 General] CurtisD88:
How do you go about this. Send them an email: "Make this a case"?

---------- Post added at 03:05 PM ---------- Previous post was at 03:04 PM ----------

What BULL! So annoying. :mad::mad::mad::mad:
[Nexus 4 General] siwilkins:
Well, we've been told that they are providing a two-day shipping service, yet the CSR I spoke to today told me that they ship it straight to TNT from Google in the US. Considering they only charge when it leaves TNT in the UK, it has most likely left Google's hands days earlier - so it's very doubtful that anyone is getting a 2-day shipping service.

Either way, one of the things they've said belongs in the portfolio
[Nexus 4 General] RomanosN:
I'll wait until 25/1 after that I am out of this facking bull$hit of Google. The interesting thing is that sites like Engadget, Gizmodo, TheVerge etc are not covering this mess of Google...interesting...interesting...
[Nexus 4 General] texaslittleangel:
The minute they say they will "escalate" or transfer it to a "specialist" just ask if they can provide you with a case # nag them until they do. It is the only way you make sure that it has in-fact been escalated and not just BSing you around.
[Nexus 4 General] blizard80:
if you are not in the first page of google... you die...

nobody is going to mess with google!
[Nexus 4 General] LPX4:
That's the thing, they aren't covering the mess that google has made of this, I just wish they would! We should all bombard the Verge's 'android army' forum and get this topic to trend. :p
[Nexus 4 General] CurtisD88:
I agree. The news companies are scared.
[Nexus 4 General] Tones1971:
They must be. Can't believe there has been so little made of a mess this big
[Nexus 4 General] aa06:
Most companies will be - google is a multi-billion dollar company after all
[Nexus 4 General] texaslittleangel:
After the long wait
[Nexus 4 General] enomis27:
greetings bro! I'm just wondering where's mine ordered on 5th december at 17:36..... :confused: :(
[Nexus 4 General] CurtisD88:
Enjoy it!
[Nexus 4 General] capt_carl:
Thank God this horror show is over, Mine has apparently arrived. (Wife took delivery 10 minutes ago)

I sincerely hope you all get your devices soon, its been equal parts pleasure and trauma reading this thread 30-40 times a day.

I'll pop in later once I've played with it.

Thank You, Good Night, Much Love.
[Nexus 4 General] aa06:
So you got the shipping email and delivery on the same day :confused:
[Nexus 4 General] texaslittleangel:
No, have a look at my signature
[Nexus 4 General] aa06:
Yh

Ordered on the 4th Dec @ 11:07PM

Confirmed on the 6th

Changes on Wallet and Play on Jan 2

Shipping email sent on Jan 2

Charges to CC on Jan 2

"Official" shipping email (after their Jan 2 F***k up) Jan 21

So you got an email on Jan 2nd or Jan 21
[Nexus 4 General] rinbaubau:
Incredible!

Ordered 10 December, 5/6 weeks estimate, no shipping mail, no charge on credit card, no info, nothing. It' s too strange.
[Nexus 4 General] texaslittleangel:
You are ABSOLUTELY correct! Apologies!!! I have corrected it. I received it on Friday the 18th
[Nexus 4 General] CurtisD88:
This is what I'm talking about! I ordered on 8th with 6-7 WEEKS. You order two days later and it is 5-6.
[Nexus 4 General] siwilkins:
Either way, I think the point is that she got one on 2nd and 18th - and was charged on the 2nd. But still hasn't received a phone. Is that right texaslittleangel?
[Nexus 4 General] E-nr:
Oh, and now the debit card authorization has gone away. Well, at least I can stop hoping to have a working phone anytime soon.
[Nexus 4 General] siwilkins:
Yeah, I ordered on the 9th with 6-7 weeks. According to Google that works out to the 30th January; except it doesn't, it really works out to the 27th. And if I'd just been a little more patient and waited a few more hours before ordering I'd have got an estimate of 23rd January instead :silly:
[Nexus 4 General] rinbaubau:
, no

Yes, but the problem is that I did' t get nothing, no news, no emails! A friend of mine ordered it for me. He opened an Google account for it, but gave another mail for get answers by Google, @hotmail. Maybe that is the problem? I' m going crazy!!! :(
[Nexus 4 General] CurtisD88:
Many of us haven't received any news. People from the 4th are still waiting.
[Nexus 4 General] texaslittleangel:
:) not exactly siwilkins, I just posted a photo a few minutes. My doorbell rang about 15 min ago and low and behold.... the long awaited new toy

I am officially doing the HAPPY DANCE NOW!!!! :silly:
[Nexus 4 General] BLADESMAN1889:
Not "Make this a case" :laugh:

the '#' = Number [like @ = at]

So its "Make this a case Number" ;)

---------- Post added at 04:06 PM ---------- Previous post was at 04:04 PM ----------

At long last :good:

Congrats & enjoy !
[Nexus 4 General] girlfrommars:
Just received a shipping email! (ordered on the 6th!)
[Nexus 4 General] RiThBo:
4:32 pm Email saying device shipped !!!!!!! 5 dec, 5-6 weeker
[Nexus 4 General] siwilkins:
I'm not even considering getting vaguely excited or hopeful about this yet.
[Nexus 4 General] CurtisD88:
Same. I take it as it comes, not going to get excited after friday.
[Nexus 4 General] Moonie17:
Fully agree with you there....

As expected, NOTHING on my end.
[Nexus 4 General] siwilkins:
Classic - just had a reply to my email request that my query be escalated:

So either "Xavi" is lying, or everyone who has been told their case has been escalated has been lied to. Either way, the CSRs have been lying (again).
[Nexus 4 General] chris3131:
Anyone with a Dec 7 order had any progress last couple of days? Not that we've established there's any pattern in who's getting confirmations!
[Nexus 4 General] Moonie17:
Next week?

By that time i will be nuking the F*** out of Google HQ in Dublin, and probably their future HQ in London too :o
[Nexus 4 General] tom248:
Been watching this forum for a while, glad to see people finally getting their N4's and shipping emails.

I'm another who ordered on the 5th, heard nothing...

Funds ring fenced

Date Changed to the 17th from the 2nd

Shipping estimate: January 16, 2013

From what I've read this is the same situation as a few of you, which is the only thing keeping me from giving up all hope....:(
[Nexus 4 General] Ingram85:
Ordered a 16gb on Dec 9th, 6-7 week wait quoted, Jan 18th get a notification that shipping estimate is Jan 23rd.

Reading the horror stories on here I'm fully expecting either a mid February delivery or just Google to politely cancel it first me without asking.

Giving them till next week due to the weather (even though it's not an excuse as I made it to work and back) then if I've still not gotten anything then ill cancel it myself and go elsewhere. Not impressed at all, bit of a shame all this but hopefully I'll have it by Friday.
[Nexus 4 General] AnonymousPenguin:
Don't you have work to deal with? I don't understand how on Earth can people be so impatient about a mobile phone.
[Nexus 4 General] jackalomg:
NO we don't! Our work is to get what we ordered and paid for! THE NEXUS 4!
[Nexus 4 General] siwilkins:
I think Moonie17 was using a rhetorical advice called "hyperbole", and that you have perhaps taken his comment too literally. Having said that, of all the crimes committed throughout human history, excessive hyperbole is the worst.
[Nexus 4 General] Moonie17:
Yeah i work in Telecommunications... errr this phone is part of my work?!

(Not really, although i do work for a service provider, i just really want this fricken phone)

Seeing people who ordered later than you is more than enough to get you outraged.. who agrees?
[Nexus 4 General] CurtisD88:
I do!
[Nexus 4 General] Ingram85:
What is the deal with baiting posts like yours? We're phone fanatics, on a website for phone fanatics run by bloody phone fanatics! Go figure.
[Nexus 4 General] Moonie17:
:good:
[Nexus 4 General] AnonymousPenguin:
I love that reply.

Of course it's hyperbole, but I wasn't so much referring to the specific post as to the general level of angst in this thread, and of course its impressive length.
[Nexus 4 General] siwilkins:
Just had a shipping email. Mildly relieved, looking forward to (hopefully) getting the phone, but still very angry at Google's definition of customer support.
[Nexus 4 General] Gr00ber:
Just received my shipping email @ 17:02! :D

Ordered 7th December 6-7 weeks.
[Nexus 4 General] siwilkins:
Also, looking at my account status I'm amused by their definition of "delivered". Regardless, of whether I'm from England or the US, they have definitely not delivered it yet.
[Nexus 4 General] toori88:
Yahooo, got a email saying it has been shipped!

Edit: Seeing as I'm over the 5-6 Weeks, Would I be able to get a refund on shipping?
[Nexus 4 General] Moonie17:
Fingers crossed for my mail..

We are trying to reach the record for the longest, most moaning, Google hating Nexus 4 thread on XDA Mr penguin (or whatever your called)
[Nexus 4 General] CurtisD88:
C'mon Google. Just us two now?
[Nexus 4 General] Masoonic:
I hate you guys :crying: just went to see if I got a shipping mail but no :( seeing as I ordered on the 4th some compensation must be due by now!
[Nexus 4 General] ShutUpYouFace:
I'm still waiting as well. Ordered on 6th dec
[Nexus 4 General] LPX4:
Was 6-7 weeks here and ordered on the 7th December... Still no email, seeing as you guys got emails within the last 15 minutes I'm trying my hardest not to get excited as I don't want to get my hopes up... yet again... :(
[Nexus 4 General] toori88:
It's completely random, someone who placed their order on the 13th December and it was shipped before those who placed on the 6th and 7th. Google really have no idea about FIFO.
[Nexus 4 General] ifti_a:
Really who's got emails :(

I haven't got anything, two days to go then I'm claiming my shipping refund.

7 weeks for a phone, omg,

People will laugh if I mention it....

"What ? you waited 7 weeks for this, should have got a iPhone"

Dong! me hit them on the head lol lol
[Nexus 4 General] LPX4:
People do laugh when I mention it... "Why didn't you just get another phone..." etc. :rolleyes:
[Nexus 4 General] Tones1971:
Well I got the emails on Friday. No phones arrived though. I guess 24 hour shipping doesnt include to Northern Ireland.
[Nexus 4 General] toori88:
I will probably call them up and ask about the shipping refund!
[Nexus 4 General] Exciliknite:
Still waiting for a shipping email too :( Ordered on Dec8.

I know there are people who ordered before me and still don't have their devices, but there're also much later orders which got delivered.
[Nexus 4 General] CurtisD88:
Same date as you my friend. Dito.
[Nexus 4 General] jackalomg:
Same here!
[Nexus 4 General] chris3131:
We're the exact same date/expected delivery, so would be interesting to compare notes when we eventually get emails to see if there's any pattern!
[Nexus 4 General] ifti_a:
80% of the family/family have iPhone.....I'm just sick of it, seeing same little screen for so many years, nothing new either, the wow factor is finished with the iPhone.

Plus android does the same stuff and more, plus its easier to do core stuff.
[Nexus 4 General] ksengodon:
You've got company.

I ordered on the 4th and you know, you guessed it right - no shipping mail!
[Nexus 4 General] hello247:
Ordered on the 4th dec and got shipping email just now. Hopefully everyone else gets news from google.
[Nexus 4 General] darkhorse10:
I am 6-7 weeks wait victim :( No shipping email yet. I would hardly believe Google in future... especially their customer care :(
[Nexus 4 General] CurtisD88:
Mine just shipped. 8th dec order 6-7 weeks. I'm sure you'll get it tonight!
[Nexus 4 General] Masoonic:
Thank god I'm not the only one! Really frustrating seeing people get theirs that ordered well after us but at least google are shipping some.
[Nexus 4 General] LPX4:
What time did you get your email? I'm watching my inbox like a hawk right now... :silly:
[Nexus 4 General] CurtisD88:
5:33pm I had my inbox on autorefresh for like the hour before :p
[Nexus 4 General] shahin67:
just shipped!!

Mine just shipped too.

Ordered on Dec, 5th about 2:00pm.

I'm living in Guildford if that helps the rest to track theirs..

The tracking TNT number doesn't work yet, probably need to give it some time to get updated in the system. Anyone knows how long does the delivery takes? 2 days?
[Nexus 4 General] blizard80:
ordered on 4th.

got shipping email today at 17.32!
[Nexus 4 General] Moonie17:
Your leaving me behind mate! Still waiting here...
[Nexus 4 General] CobalticBlue:
I've got a horrible feeling I am gonna miss out again ...

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] Moonie17:
Me too.... I can feel it in my bones.
[Nexus 4 General] daveshorty:
^ Yes, this.
[Nexus 4 General] Masoonic:
Defo me ^
[Nexus 4 General] :
Got my shipping email before too. Ordered on the 7th December

Sent from my Incredible S
[Nexus 4 General] ShutUpYouFace:
I'm in the same boat with the same feeling.

People on the 4th, 5th, 7th+ getting it shipped but 6th is worryingly quiet.
[Nexus 4 General] Moonie17:
5th here with nothing.
[Nexus 4 General] Perks:
Not all the 5ths

I'm still out...
[Nexus 4 General] CurtisD88:
You will get it I am sure. I'm heading to the depot tomorrow to fetch it. The lady on the phone was very nice. :)
[Nexus 4 General] coloxim:
please....guys.....news 7th dec....from london?
[Nexus 4 General] mcharga3000:
Finally....

Ordered on the 6th at 16:02 and received my shipping email at 17:33 today. Good Luck to all the guys from the 5th who still haven't heard anything from Google
[Nexus 4 General] ted crilly:
For those on this thread who have just received the goods ... any sign of JB 4.2.2 ?

Sent from my HTC Desire (nexus 4 tomorrow:) )

Ordered 5th Dec
[Nexus 4 General] ifti_a:
I'm here too

7th

I'll PM some of you as soon as I get the shipping email

---------- Post added at 06:27 PM ---------- Previous post was at 06:26 PM ----------

Shouldn't it be pre updated ?
[Nexus 4 General] Evostance:
Gave up and called TNT..

Basically, they're a "next day courier" so..

Orders sent to TNT on the 17th would have arrived today (TNT receive on 17th, send out on 18th, receive on 21st because of weekend)

If you've received a tracking number, you'll probably get it tomorrow.

If not, then chances are you will get a tracking number tomorrow and it will arrive on Weds
[Nexus 4 General] lawrences:
Finally got the bloody shipping email

Order at 4dec
[Nexus 4 General] maxyy:
received shipping email at 18:12

ordered the 5th

hope you all get yours soon!:good:
[Nexus 4 General] mick90:
Woooohoooo, I've had the shipping email!

Ordered 14 the December

Play updated to 2nd January

Then the 18th with estimated delivery date of 23rd

Shipping email received at 17:31 today,

My G1 will some be retired (again)
[Nexus 4 General] ksengodon:
Couple of Dec 4 orders reported receiving their shipping mails. Flicker of hope? And Google's motto is to organize world's information. Why don't they start with sorting out orders in the right order? Damn it Google.
[Nexus 4 General] Exciliknite:
Just got the shipping email. Ordered on Dec8.
[Nexus 4 General] variety:
Halleffinglujah. Just got the shipping email. Dec 7 order. Good things come to those who wait?
[Nexus 4 General] Raitei:
Refreshed my email. 1 new message.

Graze marketing email. I'm crying :p
[Nexus 4 General] BlackenedSky84:
Ordered on the 5th.

Got my shipping email today at 6 pm. :)
[Nexus 4 General] jackalomg:
21 Jan 2013	18:44:20	Time constraint prevented delivery. Delivery at first opportunity

21 Jan 2013	08:59:28	Out for delivery.

19 Jan 2013	05:40:41	Shipment received at destination depot.

Where is my phone TNT? OMG
[Nexus 4 General] Evostance:
No shipping information at all yet...

Ordered on the 5th
[Nexus 4 General] LPX4:
"Your Google Play Order from Dec 7, 2012 Has Shipped" - Sent at 18:33.

Was given 6-7 weeks. I don't mean to spread false hope but those of you that are still waiting - keep an eye on your emails, they're coming through now...
[Nexus 4 General] ephumuris:
My friend ordered 14th December and has gotten his tracking number today.
[Nexus 4 General] KRolands:
If most of you are finally getting shipping info then when could I expect Nexus 4 to be available for order on Play Store? I still haven't managed to order one.
[Nexus 4 General] CurtisD88:
I'd say next week or two. Just my opinion.
[Nexus 4 General] Ingram85:
Congrats mate, hope you get it soon. :good:

Goes without saying this is nothing personal as its not your fault of course, the blame lies squarely at Google's feet and I would be as excited as you are but it does irk me to read that you ordered on the 14th and have got a shipping email yet I ordered on the 9th and nothing, even worse still to read for those that ordered before me. Sounds like some progress is being made tonight though, fingers crossed for us all. :silly:
[Nexus 4 General] daveshorty:
Got my shipping email just after 6pm.

For your info:

Ordered 5th December, 7:37pm

Order date updated to 2nd January

Google Wallet email ("Payment update confirmation") received on 17th January and order date changed to 17th.

Shipping email 21st January.

---------- Post added at 06:54 PM ---------- Previous post was at 06:53 PM ----------

Yes, my fingers are firmly crossed. It's ridiculous if there's still 4th December people outstanding after tonight in particular.
[Nexus 4 General] CobalticBlue:
... still waiting :(

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] Tones1971:
Great to see more people getting shipping emails. About time google!
[Nexus 4 General] LPX4:
I'd keep an eye on it but I honestly don't think they'll be up for order for at least a couple of weeks. But knowing Google's recent antics... I wouldn't trust their management of this... :/
[Nexus 4 General] daveshorty:
I'm sure you'll get yours tonight!
[Nexus 4 General] koboldka:
Card charged and have shipping number! Ordered 5th (but that got moved to the 7th somehow)
[Nexus 4 General] Danny80y:
Just got mine 8gb and had the 24hour multiple order message. Just my phone shipped and the bumper I ordered separate is still pending.
[Nexus 4 General] lonespeaker:
Looking at the very long order numbers on the shipped email screenshots I've seen so far, I wonder if there is some significance in the number after the . (fullstop)

My first 5 digits are 15267 - maybe this number was randomly generated and is now being used to process shipments in numerical order??

oh I dunno, clutching at straws maybe.
[Nexus 4 General] Pully:
Shipping email received 10.46pm tonight, order placed 8.31am UK on 13th, not account linked, 16gb version no bumper case. Shipping to Buckinghamshire.
[Nexus 4 General] john boot:
I literally just got my shipping confirmation email. Ordered an 8gb without the bumper. Ordered at 08:41am yesterday

The weird thing is that when I search by the consignment number its showing me something that has been delivered 26th Oct
[Nexus 4 General] roughavoc:
What time did you order yours? Mine are 15731 @ 08:32:40
[Nexus 4 General] Prom3theu5:
Anytime.

Stroll on tomorrow Lol.

Looks like I'm having an early night now then :D
[Nexus 4 General] dubsflyt:
My order at 8.41 GMT just shipped
[Nexus 4 General] antonusklesk:
Hmm so the phone that's been shipped was a different order to the bumper? Or the same order and they've just shipped the phone?

Manchester and still waiting for shipped notification.