yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Nickedynick:
Look, if anyone gets their device outside of their estimated delivery window, THEN they have the right to complain. Up until that point we have no idea what the situation is.

It's perfectly possible that Google had enough stock to send out some to the 5-6 week estimates as well as filling the 3-5 day orders. Admittedly it's not very likely, but we don't have hard evidence for it until we pass the 5 day point.
[Nexus 4 General] stereopixels:
I have the same reply; taken some of it out for brevity, but there's a lie here because they start off by telling me orders are shipped based on confirmation email estimate, then they say at the end for N4 backorders everything they just said is not true and orders are being delivered based on the order they were received.

Neither of these statements seem to align with the process they're actually using:
[Nexus 4 General] fremar:
Maybe they should sell lottery tickets instead that may or may not result in winning a Nexus 4.
[Nexus 4 General] furrypotato:
Time to write back demanding answers ?

I think I might email then too today from work. And call again :)
[Nexus 4 General] bhoyjd:
Just sent this email to Google Play support:

Hi, I have recently purchased a 16GB Nexus 4 from the UK store and was looking for an update on how my order was doing.

I placed an order on 4th December 2012 17:06:48 and I was given a shipping estimate of 1-2 weeks. The current status of my order is pending. I'm ok with this as I understand there's problems with stock and I'm sure there's quite a large demand for the phone.

The reason I'm emailing is because recently I've seen a lot of people who've made an order later which got a 4-5 week or 5-6 week shipping estimate and already receive their phones within a couple of days of ordering. I'm starting to worry that customers with 3-5 day and 1-2 week shipping estimates won't be able to get their phones within the estimate due to stock being depleted from what appears to be random shipping to customers who have ordered later. I'm hoping for an update on how my order is looking and how orders within a 1-2 week and 3-5 day shipping estimate are looking in general.

Thanks in advance, I appreciate your time.

Recieved this reply within seconds:

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of 19-12-2012.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.

Looks like they are using automated email responses, I was hoping someone could give me an update on my current situation :(
[Nexus 4 General] muttly:
Which departments of Google are people ringing. Could someone share their number?

Has anyone rung Google Commerce Ltd - +353 (1) 436 1001 ??
[Nexus 4 General] knowlesy:
i dont think this has been posted but cnet article when they chatted with LG on the shortages....

http://crave.cnet.co.uk/mobiles/nexus-4-stock-shortage-down-to-huge-demand-lg-explains-50009924/
[Nexus 4 General] Vahndroid84:
Still nothing...i think that we have to wait monday for some shipping emails
[Nexus 4 General] newbintraining:
What's the email address for them? I'll see if I get an automated response. I sent two emails from their online form but nothing back.
[Nexus 4 General] muttly:
Just checked my bank balance again, and my available balance is back up meaning the amount for the phone is not on hold anymore.

Guessing they have realised they cant fulfill my order and have decided not to hold my money?
[Nexus 4 General] twogun:
New Reference Number? Via Nexus 7

I'm in the same boat as most people here ordered on the 4th at 17:05 ish ( 1-2 weeks windows), and still pending in both play and wallet.

Today I checked my status for the first time (of many) via my nexus 7 and I've noticed a new reference number appear on my order. It doesn't show up if I use a PC and browser and I haven't noticed it before.

Has this always been there? or it is something else to give me hope / add to the speculation.

I have Order No. 1573xxxxxxxxxxxxxxxx.1579xxxxxxxxxxxx Google Order No.6165xxxxxxxxxxxx
[Nexus 4 General] newbintraining:
My funds are still on hold.
[Nexus 4 General] stereopixels:
I think it's more likely that your bank's hold limit has been reached so Google have lost the funds because they didn't clear them in time; which gets me thinking; I wonder if Google have been trying to clear orders from bank (debits) first because the hold time is usually lower (3-5 days); I paid with a credit card on the 4th at around 18:30 and my funds are still being held and nothing has changed on the Google account, but credit cards can have anything from 10 days to 30 depending on the type of transaction.
[Nexus 4 General] Android001:
I see something similar when checking from my phone. I don't think it means anything.
[Nexus 4 General] uberNoobZA:
No. It just means that the hold on the funds has expired. Most banks set an expiry of about a week on holds of these kinds. IF you banks allows it, Google will just do another authorization for funds when they do your phone. However, your order MIGHT be canceled if the bank does not allow the new automated authorization for funds.
[Nexus 4 General] SreePillai:
every bank has its own limit on how long it'll let a merchant hold on to the funds without claiming it..for my bank it's upto 10 business days
[Nexus 4 General] CrazyPeter:
Errm, it's not Google, it's Computer2000....
[Nexus 4 General] Kas206:
I get the same. Funds are not on hold anymore. :confused:
[Nexus 4 General] hicks12:
I think we need to look at that email more closely,

"Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

"

BACKORDERS guys we have been scrutinizing every bit of detail yet ive seen no one read it properly :P It means that people who are still on backorder from 13th will be processed differently that is all so anyone still on backorder I hope you got yours!. I am losing hope rather quickly with no update still and monday is closing quickly :(.

Come on computer2000 get my N4 by tuesday!.
[Nexus 4 General] shub:
Order date: Dec 4, 2012 5:13:25 PM GMT

Estimated Ship:

1-2 weeks

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of December 19.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.
[Nexus 4 General] fro5tie:
Where are people quoting their shipping estimates from? I was going so fast when I ordered that I didn't see what it said on the page, but my email says delivered within 3-5 days. Now does that mean 3-5 days or would itbhave said ready to ship in 1-2 weeks and then when it's ready to ship, from then delivered in 3-5 days. Eg what do other people confirmation emails say?

Getting really disheartened now, ordered at 17:07 like many others but j genuinely don't think we're getting our phones next week, everything happened so quickly foe those who ordered hours later for them to get theirs on Thursday, why wouldn't ours have moved on at all? I guess Monday with tell the tale if our statuses haven't changed then their call centre is going to get hammered with angry customers!
[Nexus 4 General] Vahndroid84:
could shipping emails arrive on sunday night?
[Nexus 4 General] Nexus-S:
And Computer2000 are contracted by Google. Google have to share a massive portion of blame for this mess.

It's as if they've learned nothing from the Nexus 7 launch shambles.
[Nexus 4 General] Xiofire:
Same here guys. The money is no longer "on-hold" and all funds have returned to my account. Does this mean another step back? This is getting ridiculous.
[Nexus 4 General] sageandonion:
Hiya all. Finally got my nexus 4 yesterday via TNT. Been waiting since my order on Nov 13 placed at 9.13am :) No sign of the bumper yet. Maybe Santa will bring it.
[Nexus 4 General] Vahndroid84:
Finally a good news for 13th guys...congratulations! :)
[Nexus 4 General] ste1164:
Just ordered mine 6-7 weeks but im not bothered about the wait.
[Nexus 4 General] sageandonion:
Thanks. Just fitted my skins on the front and back and now have to wait for my giffgaff micro sim to turn up, so I guess rooting and setting up will do until then. :D this must be a start of the 13th backlog of orders being sorted. Good luck to you all that are waiting.
[Nexus 4 General] parker7:
It's totally understandable why people are upset. Just remember this is a sweet phone at a bargain cost. Google must not be making much money, if none at all. This phone is better than my GS3 that cost almost double less than 6 months ago. I'm also convinced we will get the phone within 2 weeks. If this was Apple we would be charged the earth for this device.

Be patient, have faith and try not to dwell on the status of this thread and your order. It only makes it seem longer, its like clock watching at work. Good luck to all.
[Nexus 4 General] madwyn:
Just received a reply from google store says the phone has been arranged to ship on 19th Dec...

Anyway, they will ship it, I am fine with that.
[Nexus 4 General] redrum217uk:
Is this the same email everyone else get? if so it says it will ship BY the evening of 19-12-12 so you might get it sooner :)
[Nexus 4 General] Vahndroid84:
guys...what a beautiful phone...i did not remember such a hype for any other phone. I mean...usually i do not love a phone to the obsession...but this nexus 4 is driving me mad :D
[Nexus 4 General] ste1164:
& people have a go at people who like apple products because of this :o :P
[Nexus 4 General] texaslittleangel:
I think a good share of us were happy with waiting. The problem started when the later shoppers started receiving their phones leaving the early birds with a big questions mark.

I ordered at 11:06pm and was given a 5-6 week shipping window. I didn't mind. Like you said, a great phone at a really good price. Once I heard about the issue, I phoned google...

My concern was that when I placed my order, I received an email about my account being temporarily deactivated due to superstitious activity (i.e. phone purchase). I had to reply to an email that was sent to confirm that it was in fact my account (this was on Dec. 4). Yesterday, I received an email to confirm that my account has been reinstated but oddly enough, it was never really deactivated... anybody else?
[Nexus 4 General] Nathanation:
Perhaps a silly question but if we unlock and root are warranty is voided right? Is it possible to unroot and relock the N4?

I do want to root mine as soon as I get it to install ad away!
[Nexus 4 General] Naigan:
I'm struggling to understand how a company like Google can get away with such a mess, and not make some form of publication apologising to their customers for this situation; including a

very

thorough explanation!

They should at least be letting us know how they plan on resolving the problem!
[Nexus 4 General] newbintraining:
Well I got my nexus 4 ......... case.

That's just more depressing lol
[Nexus 4 General] hazzamon:
Your account was haunted? ;)
[Nexus 4 General] Josh98:
The device comes fully unlocked when you buy it.

Rooting will void yes, whether they check for it is a different matter, and yes you should be able to return it to fully stock before sending it back (provided it's not broken to the point where you can't).

Probably want to research into how to restore it to 100% stock so you know the process before doing so. Personally have no problems with ads, is it really that big of a deal if that's the only reason for rooting?

EDIT: Forgot to mention I also got the generic auto reply email today saying I should have it by Dec 19th. Cheers Google!
[Nexus 4 General] undercover:
Please do not misinform people. Rooting does not automatically void your warranty.

But as poster above me said, do your research before you do anything. This topic has been covered countless times the so finding answer won't be difficult.
[Nexus 4 General] wolfboy1984:
Non issue anyway. If you are sending it back it's quicker and easier to unroot and lock than rooting in the first place.
[Nexus 4 General] fleonard:
I sent an email yesterday regarding my order but no reply.

I'm still in the same situation after I place my order the 4th at 17:05:04.

Google play is complete, on wallet still pending my money still held on my credit card.

I really hope to get the shipping mail on monday since i'm coming back home the 20th for xmas.
[Nexus 4 General] curtisf08:
Is anyone considering buying a "Analogix Slimport"

http://phandroid.com/2012/10/30/nex...nd-display-output-using-a-single-cable-sorta/

Im thinking of buying one.

Nexsus4 + XBMC + Slimport would make a Xmas worth remembering
[Nexus 4 General] Brodel:
Yea, I don't understand it either. Are they worried the attention would make more demand for the phone and put them in an even worse position with regards to stock and scrutiny?... They are acting like a minor company who have just released their first product....and yet I still give them my money... :cyclops:
[Nexus 4 General] StuMcBill:
Well the TNT tracker says mine is out for delivery between 09:00 and 18:00 today?

Unfortunately I am only going to be able to open it and check that it is working as it is a Christmas present from my Fiancee. :rolleyes: :(
[Nexus 4 General] wolfboy1984:
SlimPort is great. Very well made. Had mine for a week. From Amazon.

Great for watching own content at home. Better for hotels, work and when staying at relatives etc.

Sent from a Nexus⁴
[Nexus 4 General] stereopixels:
I phoned Google just now to find out what is going on with my order; a friend of mine ordered hours after me who lives in the same town received his N4 this morning, and yet my account still says pending and no payment has been taken - the rep told me that funds clear when the order is processed and shipped, I told him if that was five or six weeks away then that was no good; I can't have a pending payment on card for that amount of time, he told me that for an order on the 4th they'd expect it to ship within 1-2 weeks (I told him I didn't have an email which said a date as I didn't want to prime him with an answer).

So that's the best I can get from them for now - if you ordered on the 4th Google are estimating 1-2 weeks to ship.
[Nexus 4 General] barlow1123:
Same here, my tracker is now showing 9:00 - 18:00, must be delivering on Saturdays as well.

Not allowed the phone until Christmas either :(
[Nexus 4 General] Harv.!:
Hi,

I've been following this thread, like many others, trying to get some sort of insight into what's happening with my Nexus 4 order (thanks for all the information, it's much apreciated).

I ordered a 16gb model on 04-Dec-2012 17:09:23 GMT and was sent an email with an esitmated shipping of 1-2 weeks. I contacted googleplay-support after reading that people who had orderd later, and were given longer shipping times, were infact recieving their phones first...I asked them why this was and the state of my own order. To be honest I wasn't expecting any reply but at 2:49am I got this...

Hopefully this information will help those who ordered at the same time, although it might just add to the confusion...I'm not convinced the people sending these emails know what they're talking about.

After the frustration of ordering I'll just take it as it comes and when it arives it arrives...and remind myself that it's just a phone.

Thanks again for all the information and updates.

Harv.!
[Nexus 4 General] AndyBurns:
I use firefox (fennec) with adblock+ instead of chrome, ok so that doesn't deal with adverts within apps, but I don't mind paying for add-free versions of most apps ...
[Nexus 4 General] shadowdogg:
You do realise you just got a copy and paste reply right? You got NO NEW information at all.
[Nexus 4 General] Harv.!:
Hi shadowdogg,

I'm surprised they replied at all, the "According to our records, your order should ship by the evening of 19-12-2012." is new information for me as that date wasn't mentioned before.

A friend who ordered in Nov. was told 3 weeks, his phone turned up 5 days later...he got no shipping email, nothing from TNT and no money has yet been taken from his account. I'm half expecting 2 Nexus 7s and a Chromebook to be delivered instead.

Harv.!
[Nexus 4 General] newbintraining:
How did you contact them? I emailed three times and nothing :( Would like to know when my ships (supposed to be 3-5 days)
[Nexus 4 General] coukalamin:
Just call them.
[Nexus 4 General] @home:
Hope you get it today:fingers-crossed:

Gonna be a long haul to Xmas day waiting for this bad boy :silly:

Luckily I have one now & getting a second for xmas too, that's gonna be my Romm machine :good:
[Nexus 4 General] Harv.!:
Hi newbintraining,

In Google Wallet, Transactions, click Contact Google Commerce Ltd., click Email us and follow the instructions.

Hope you get the information you're looking for.

Harv.1
[Nexus 4 General] donothurtme:
Hey, any idea what the number is for Google UK CSR?

Thanks! :)
[Nexus 4 General] Audioboxer:
Hah, that wouldn't surprise me. Didn't someone say Google's limit to buy was at 10? Pretty stupid if true, it should simply be 1 for a high demand device, possibly 2.

You can bet many people who have an order will now price gauge on Ebay or the likes, sad for those who just need a phone, but I know it happens with EVERY piece of high demand hardware.
[Nexus 4 General] kaiowas82:
that's the people on Google+, and you could have done it in the past week, plus, is not sure the every click on G+ is a purchase
[Nexus 4 General] Audioboxer:
Think you're the second person to say this, my order is still pending, think I'll phone the bank and tell them about it.
[Nexus 4 General] Kas206:
It was on 6.8k before it went live so it went up by 200
[Nexus 4 General] Viridis:
It put my order on hold, the bank called me and I confirmed it but it then cancelled my order anyway.

I rang google play to check if I could get it un-cancelled and he just said it's probably sold out now but I need to re-order.
[Nexus 4 General] Michealtbh:
Yep, 10 per order, that's why I thought that.

Just out of interest, would warranty still be valid if you bought a N4 from a private eBay seller? Would an eBay/PayPal receipt count as proof of purchase?
[Nexus 4 General] Audioboxer:
Sorry to hear that, pretty crappy customer service.
[Nexus 4 General] pyshka:
I'm third then. Got it 10:05, sorted out with fraud department, now i need another chance.
[Nexus 4 General] Viridis:
It's weird because it said it would take 7 days before it auto-cancelled, but I guess it had something to do with it going out of stock.
[Nexus 4 General] Audioboxer:
This whole mess should've been sorted with a pre-order going up a week or at least a few days before launch, not a mass scramble on launch day to buy.

How such a successful company can believe operating an online trade system in this way is mind boggling.

You would almost believe a conspiracy that O2/CarphoneWarehouse/Ect have 'paid off' Google to butcher their Play Store launch so that they actually get some business on their ridiculous contracts and PAYG prices.
[Nexus 4 General] Laynee1:
NOw, look at this : http://www.ebay.co.uk/itm/BNIB-LG-G...20713?pt=UK_Mobile_Phones&hash=item4609d2cd09
[Nexus 4 General] Kas206:
Exactly! I don't know what Google was thinking when the put 10 for maximum purchase.
[Nexus 4 General] Higgsy:
There have been listings on ebay for quite a few days now all around that price
[Nexus 4 General] C22d:
That is a joke. I sincerely hope Google gets a takedown on those.
[Nexus 4 General] PWF:
You know they'll all sell well. 6 have sold already! nice £600 profit for the seller!
[Nexus 4 General] StuMcBill:
To those who got them, did you select "Link this device to my Google Account"?

I had this selected and never managed to get one (so far).

Stewart
[Nexus 4 General] uberNoobZA:
It's not just UK...... And I seriously doubt it's as low as a couple of hundred only. they will have sold many thousands. and remember many people are buying up to 10 each so they can sell on ebay
[Nexus 4 General] PWF:
I did and I (think) I've gotten one.
[Nexus 4 General] 666fff:
Yes.
[Nexus 4 General] uberNoobZA:
Decided NOT to link to my account which is good as I ended up ordering 2 due to Google's servers taking strain, and i will be selling oen of them to a work colleague,
[Nexus 4 General] furrypotato:
lol. When my white HTC One X was delivered to work, my wife emailed to ask what it was like and I says it was stunning, beautiful, amazing.

She told me off and asked why I never talked about her like that :silly:

And I still really really like my One X ( Running AOSP of course). I just want a Nexus phone for once and this is the nicest one since the original Nexus 1 so here's my chance....
[Nexus 4 General] spvnexus:
Well I've emailed support several times with no response and yes I used the form method from wallet. All im asking for is a simple update on a few facts!
[Nexus 4 General] newbintraining:
Cheers, I'll give it a go
[Nexus 4 General] cabry:
I ordered mine (16GB) on Tuesday 4th with 4-5 week shipping estimate but it was shipped the next day and received 10am on Friday 7th. Maybe I just got lucky
[Nexus 4 General] Nathtech:
Omg guys im going mad!!! Just been to town christmas shopping and i happened to make my way into Carphone Warehouse... And they had a ususable N4 out!"!!!""!! OHMAGAWD!!!

For all you like me who ordered on dec 4th and got like 1-2 wks and just cant wait... Well its truely amazing. I was literally there for likr an hour and the man there asked me 3 times what i was doing!! Its just amazing!!

Cmon Google!"! Bring me my N4!!! Well all i want really is my shipping email ;)
[Nexus 4 General] coukalamin:
Call 0800 328 6081.
[Nexus 4 General] newbintraining:
No email reply for me. Can't be bothered to ring them today, but if anyone has 3-5 days and is ringing them please let us know what happens :)
[Nexus 4 General] furrypotato:
Well I just spent a while composing an email to Play Support.

And the reply came within a minute of me sending it. Not even long enough for someone to actually read the damn thing.

So I replied, asking politely that they take the time to read it and actually answer the questions I asked.

Looks like their email system has a filter set to read out order number and reply with the automatic timescale for that particular order.NO human even came near it.

Anyway, this is what I sent them. And a copy to larry@google.com . Make sure you all email him too. Enough volume of emails and it might get noticed by him or his PA.