yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] newbintraining:
3-5 day'er here. Finally got a reply from my email sent six days ago.

Hello (name),

Thank you for contacting us.

I have checked your order status and it appears that your order hasn't been shipped yet.

Your order will be shipped in the time frame quoted when you placed your order. This shipping time frame also appears on your email order confirmation. I will only know the scheduled delivery date, when you receive an email notification that your order has shipped.

Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. You can track your package delivery by following these steps.

Log on to TNT

Enter the Tracking Number

Select Reference Number

Track

If there is anything else we can assist you with, please reply to this email or visit our*help center.

Thanks,

(Name)

The Google Play Support Team

A rather non-reply that didn't answer my question. I have given up emailing them as its like talking to a brick wall. Fingers crossed tonight for us 3-5 day bunch because the 5th working day is tomorrow!
[Nexus 4 General] Nathtech:
Who else is a 1-2 weeker and still got pending on google play?
[Nexus 4 General] Mindrust:
Still pending in store and on wallet.
[Nexus 4 General] sufibravo:
Pending 1-2 weeker here.
[Nexus 4 General] Naigan:
Myself, and I believe almost everyone else in the 1-2 week bracket bud.
[Nexus 4 General] Daidodactyl:
Sent out shipping emails for bumpers...
[Nexus 4 General] BadMonkey:
Most people I think.

Take a look here
[Nexus 4 General] Harv.!:
Yeah that would be me.
[Nexus 4 General] Nathtech:
That file does not exist?

Anyway, just glad its not just me :D Plz google send us our shippin emails tonight!!
[Nexus 4 General] jelli:
I am in the 3 - 5 day bracket, hoping to hear something soon. Complete on Play, Pending in Wallet, Bank wasn't even touched.
[Nexus 4 General] BadMonkey:
Sorry, just updated the link
[Nexus 4 General] PWF:
Has anyone ordered moved from pending to complete on Google Wallet?
[Nexus 4 General] hx4700 user:
It would help if people would say which country they were in when they post, or add it to their profile so we can see it down the left hand side of the postings. I'm in UK and have been trying since before 8, got email at 8:38 and at 9:40 got button to say BUY NOW; but it just gave an error when I clicked it to say there was nothing in my basket. Did that twice, then returned to coming soon.
[Nexus 4 General] Higgsy:
if you use chrome use an app call page monitor, it checks the page in the background and alerts you on your desktop whenever they change the page. Its been notifying me all morning when its been shown as available/coming soon.
[Nexus 4 General] kaiowas82:
Yes, it's really nice and probably would fit the N4 (when i get it :crying:) even with bumper
[Nexus 4 General] Higgsy:
This is the UK thread so surely everyone in here is in the UK?
[Nexus 4 General] TeamAlpha:
Just spoke to Google Play over phone: confirmed it is out of stock in the UK and couldn't tell me when it'd be back in stock. From the way he said it, it sounded like it'll be later (weeks) rather than earlier (days). So frustrating!
[Nexus 4 General] Higgsy:
You would have thought they would have had the wireless charging pods available to buy on launch day, for something that they are advertising as a key feature, though looking at the price of the bumper it would prob have been like £50 or something.

And it also means when they do come in stock you will have to pay for shipping all over again.
[Nexus 4 General] Larac:
It's still very occasionally showing up, managed to get it in the basket a couple of times.
[Nexus 4 General] paprkut:
nice to know google didnt put a limit on how many nexus's you could order whilst selling it at a stupidly low price. thanks for nothing google
[Nexus 4 General] jmquez:
Sure!

Here is a link to the launch: http://www.lgblog.co.uk/2012/11/nexus4-o2/

People on this thread laughed about the "idiots" who turned up, I waited 20 minutes in the queue.

Edit:

Its £399 but you have to get an O2 sim so its £409 in total.
[Nexus 4 General] CrazyPeter:
F5, how quaint..

Grown up browsers have this, out the box....
[Nexus 4 General] kaiowas82:
I've checked around but nothing, anyone knows amazon's plans on this device, apart amazon? :D
[Nexus 4 General] Higgsy:
I think it should have been limited to 1 per customer on the first day. then if people wanted 10 they could have reordered 10 times and had to pay shipping 10 times, would have meant more genuine punters who really wated the phone could have had a shot at it.
[Nexus 4 General] keepittidy:
Thanks jmquez, looks good.. :D

The power adapter looks quite large..

and only a 20 minute queue :good: and a couple of free tv's to boot !!
[Nexus 4 General] ste1164:
The TVs aren't free if the phone is £400...
[Nexus 4 General] nrd\:
Im looking to purchase N4 within 1 - 2 months time, do you think will is a chance, Google stop selling/discontinue from Play store at the current prices, say in 6 - 9 months down the line??
[Nexus 4 General] felleese:
how long did the n7 take to restock?
[Nexus 4 General] 666fff:
Nice! Quick video review of first impressions?
[Nexus 4 General] PWF:
I doubt it. The Nexus 7 is now selling cheaper than the launch price.
[Nexus 4 General] Higgsy:
Agreed but still if you sell those tvs there go to be £300 profit in it
[Nexus 4 General] jacoz:
Still pending in store and wallet, 16gb ordered on 4th Dec.
[Nexus 4 General] bugeyes:
yes another pending 1-2 weeker here too.

must admit it's making me admire my little defy mini I'm back to using with it's brilliant two day battery. ;) :eek:
[Nexus 4 General] catlog:
That would be me.:cool:

I do hope that the 3-5 day orders get theirs tomorrow. And maybe some of the 1-2 weekers like myself. :p
[Nexus 4 General] Vahndroid84:
Cmon goog cmon :D
[Nexus 4 General] hunnymonster:
As a 1-2 weeker I'd be delighted to see the 3-5 dayers get theirs simply because it would provide some actual evidence that things were starting to progress in a mostly linear fashion...
[Nexus 4 General] Nathtech:
Wow, once i get my N4 its gonna be weird not having to check this thread for news every few hours! Lol anyway you guys are all epic, we have a nice uk community! Now lets hope you 3-5 dayers get your shipping emails tonight!! (And hopefully oh hopefully us 1-2 weekers!!)
[Nexus 4 General] stennett:
Can't see anything happening tonight! Google history tells me tomorrow night is odds on favourite. I hope I'm wrong though.
[Nexus 4 General] Nathtech:
Indeed! Seeing all you 3-5 dayers getting your shippibg emails would make me feel good :D
[Nexus 4 General] hicks12:
Just gave them a call and an american called Jason was who I spoke to, essentially said theres nothing holding my order and it looks set for delivery tomorrow along with TNT sending an email tonight, however he said if its not here tomorrow after delivery window then to call up.

Could be bollocks but atleast I know there is no payment issue and I have no issue till I dont receive it tomorrow :P, COME ON GOOGLE YOU CAN DO IT!.
[Nexus 4 General] hunnymonster:
Good luck. (Hope that doesn't put the kybosh on it like the fella getting on the tram in the Great Escape when the German says "good luck")
[Nexus 4 General] jvmaniac:
Along with TNT sending an email? When have they ever done that? Lol. But yes PLEASE let it be tonight or tomorrow tonight!
[Nexus 4 General] hicks12:
Sorry that was poor, I meant TNT will be sending the email confirming shipment received etc tonight (he said it could be early hours) and delivery tomorrow.

Fingers crossed, I will be annoyed if it doesnt arrive but I wouldnt mind getting the £10 back haha! I have so much work this week that I shouldnt really get a phone during the week its rather insane atm, oh well :P.
[Nexus 4 General] jvmaniac:
Hmm.. TNT will be emailing google tonight to say they've received the shipment? Wouldn't that mean that google have shipped the phones already? I know there's a 5 or 8 hour time difference or something but surely it takes more than a few hours for TNT to receive shipments from google? Where are the phones shipped from anyway? OMG I sound like a little obsessed right now
[Nexus 4 General] Deeco7:
All Hail the preacher!

What is the meaning of this post? Yet another Pointless post.
[Nexus 4 General] catlog:
Yeah. Would show that they're living up to their promises. :good:
[Nexus 4 General] chowster:
I just called Google to ask if my order would be delivered tomorrow and the support agent told me that he cannot give me an estimate as to when the device would be sent out. He said that he couldn't guarantee delivery before Christmas either. They are blaming TNT. I am in the 3-5 day delivery group.
[Nexus 4 General] Vahndroid84:
It can't be true. It would mean that google restocked the uk store...with at most 50 phones on stock?

Why they are blaming tnt? Tnt is not able to manage the delivery? I can't believe this too
[Nexus 4 General] catlog:
I had high hopes too. I best get my 1-2 week order within the time frame at the very least. :mad:
[Nexus 4 General] jamesj999:
I really hope you're trolling...
[Nexus 4 General] ermacwins:
Anyone do this when they are expecting an email from some? (In this case: expecting shipping email from google)

You see the gmail icon in the notification bar and you slowly pull it down to see hoping to see its from who you expect but it aint?

Well thought it was from google today but it wasnt. Im a 1-2 weeks for 2 16gb n4's
[Nexus 4 General] ozzrahog:
Yeah I do that
[Nexus 4 General] sidhaarthm:
I am one of the 1-2 weekers - order for 16GB N4 placed on 04 Dec (1706hrs).

Until now, my Amazon.co.uk Credit Card was showing an authorized amount (not billed) of £288.99. I checked today, and it just dropped and my total outstanding is lighter by the above amount. I've read in this forum before that pre-auth charges can be dropped and then taken again by Google when the device ships. Just hope this is not some kind of a sign that I will just have to wait longer for my N4 to get delivered...Yeah, I do realise I am still well within the promised delivery period - but I am honestly hoping for my order to ship within this week.

It just sucks to be sitting with the gorgeous N4 Bumper and Steinheil Screen Protectors with no device to use them on! :(
[Nexus 4 General] chowster:
No, just repeating what the agent told me. We are all getting different information from Google's support team. I don't think they really know why we haven't received our devices yet. All we can do is make them aware of the situation and hope they get it sorted.
[Nexus 4 General] fro5tie:
I don t understand how the estimates were calculated because if you ordered at 1706 and got 1-2 weeks, I ordered at 1707 and got 3-5 days =/
[Nexus 4 General] futuredok:
Another 3-5 dayer here!

Order: 4 December 2012 17:05:42

Not herd a peep since the 4th, not even a reply to my email. I am confident we should receive it within a week or two, as I would imagine the batch coming in for the original 1-2 week people will probably start to set things right again... hopefully!
[Nexus 4 General] catlog:
Guess what guys? My case for the Nexus 4 just arrived this morning, only found my mom collected for me just a few minutes ago. The shape of the case is already very nice. Now I can do with my Nexus 4...
[Nexus 4 General] newbintraining:
Considering for us 3-5 days people it is supposed to be "delivered in" that frame, I highly doubt we will get it tomorrow (5th working day). Anyone going to fight for the p&p back if we don't get it tomorrow?

Not had a shipping email, starting to really hack me off now, what a joke.
[Nexus 4 General] catlog:
4 December, 17:05 and you're 3-5 dayer?

I placed my order at quarter to 5 on the same day and I'm a 1-2 weeker... :confused:
[Nexus 4 General] newbintraining:
5:05:45 for me, 3-5 days :|
[Nexus 4 General] futuredok:
Quarter to 5? It didn't go on sale till after 5 as far as I am aware....
[Nexus 4 General] jamesj999:
It all depends on when you first added the handset to basket. The rest of the process (adding payment methods etc) doesn't count. It will change the time but the delivery estimate reflects when the item was first added.
[Nexus 4 General] des011:
I'm 5:05:33 and i got 1-2 weeks on my invoice for a for a 16GB, ordered on the 4th (UK). Nothing from Google since.
[Nexus 4 General] smadger:
Well I was going on the information given to me that stated 3-5 days, if it was going to be more than that then I was going to slack it off. So as I have taken time off work to receive the delivery as this is not possible at work, I will definitely be kicking up a stink.

The worst part about all this is the random / wrong / lack of information - if I knew what was going on, I could live with it! - Google should never have put the information out that delivery is 3-5 working days if there weren't absolutely sure they could carry it out.

And don't get me started on the people that ordered hours, days even, after us and had them a day or two later!!! GGGGGRRRRRRRR
[Nexus 4 General] Daidodactyl:
This GIF expresses my feelings towards Google perfectly at this moment...
[Nexus 4 General] newbintraining:
Indeed. If my email said 2 weeks, sure no problem, but the fact it should be here tomorrow at the latest and I haven't heard a word is really annoying me now.
[Nexus 4 General] BLADESMAN1889:
Shipping has gone back to 6-7 weeks on google playstore !
[Nexus 4 General] zolah:
:eek: I'm from Sheffield too mate. UP THE BLADES!!!!

I got a nexus from o2 in meadowhall the day after it came out.

Good result for the blades on the weekend. Even better watching the owls mess up in the last 5 mins
[Nexus 4 General] catlog:
Around that time. I'm 95% sure I ordered before 5pm. :eek:
[Nexus 4 General] fro5tie:
I'm from Sheffield too... I'm.depressed enough not having the N4 shipped yet dont fill this thread with your pigs talk!
[Nexus 4 General] CrazyPeter:
I found out a trick that allowed me to order exactly an hour earlier. Not that it's helped, mine is still showing as pending (1-2 weeks).
[Nexus 4 General] ermacwins:
the different browser trick?
[Nexus 4 General] newbintraining:
Well I don't think any of us will be getting shipping emails tonight... :(
[Nexus 4 General] catlog:
Hmm... is their anyone from here who got their shipping email today?
[Nexus 4 General] futuredok:
Seems incredibly unlikely :crying:
[Nexus 4 General] coukalamin:
Anyone got any luck yet. Im 3-5 days and i got nothing yet
[Nexus 4 General] futuredok:
The time should be alongside the order in Google wallet. Though I had no idea about these pre 5pm "tricks" though appears the real trick was to order at your leisure at 8pm!
[Nexus 4 General] smadger:
Not even a response from them about what is going on with the money in my account - in, out, in, out - it's crazy! I sent that at 08:30 today and not even an acknowledgement ticket.
[Nexus 4 General] BLADESMAN1889:
Yeah good to see a fellow blade :good:

I'm coming up for xmas soon m8 and will be going to the match :laugh:

down with the pigs !
[Nexus 4 General] catlog:
I'd give them a call about that.

And I hope we get some emails tomorrow. :P
[Nexus 4 General] Vahndroid84:
Still nothing...4th 17:14 1-2 weeks :(
[Nexus 4 General] spvnexus:
I'm confused, the pending payment on my credit card is now no longer there.

Life in the dark = dealing with Google..
[Nexus 4 General] chapperz:
Just thought I'd point this out from Google's T&C's.

"Any delivery dates or times provided by Google (or a delivery agent) are estimates only and are not guaranteed"
[Nexus 4 General] Stuartglossop:
Do you mean on Google wallet?
[Nexus 4 General] rodmace:
Called Google again and the CSR confirmed once again that Nexus 4 16Gb orders are on backorder at the moment, but the good news is they are expecting another round of shipment in the next couple of days. As far as I was told my order is in good place and I should receive my shipping confirmation on later than this Friday.
[Nexus 4 General] ermacwins:
I think theres no point posting every hour/day for those of us on 1-2 weeks shipping until at least next, for me Wednesday (19th)

I personally am not expecting it before then.
[Nexus 4 General] donothurtme:
Are you a 3-5 day-er by any chance? Does it even matter anymore? I leave on Sunday :( if they ship on Friday they'll literally arrive the day after I leave. FAKHUHGIOESHOGIUHSIOEGHSIGHESIUOHGISH words cannot describe the frustration at Google's incompetence. Oh my goodness I'm fuming.
[Nexus 4 General] scho047:
hope i am in that same category!! :)
[Nexus 4 General] Deeco7:
Keep believing what your told.
[Nexus 4 General] rodmace:
I'm one of the 1-2 weekers. I guess if you are a 3-5 dayer, your order should be process pretty soon as well. but with Google anything could happen
[Nexus 4 General] smadger:
I'm one of the 3-5 dayers, and was told it should have been here today. It wasn't.

Also I've not heard this anywhere else, admittedly I'm not constantly scanning every forum, but my point is that it is yet another completely different bit of information to what everyone else has heard / been told. I'd take it with a pinch of salt and expect the worse.

It's pretty obvious that the people at the play store are overloaded with us asking, and they have all the other normal work they do, but they haven't been told anything, so they tell us what they know which is based on rumour. I feel pretty sorry for them. It would pure stupidity for the managers of these teams to know what is going on, but not pass that on to the company reps and leave them fumbling for info.
[Nexus 4 General] catlog:
Hopefully, that round of shipment will be a big round of shipments. To satisfy us December 4 buyers. :p

---------- Post added at 11:20 PM ---------- Previous post was at 11:17 PM ----------

Also, feel free to disagree with me, but if they're indeed on backorder, Google should at least change the order button to a Pre-Order button.
[Nexus 4 General] smadger:
Yeah, I've had this all weekend, I cannot be certain but I think it's gone in and out of my account twice overall. Asked G tons of times but nothing back yet.

One guy said that for some banks the money will be put on hold - effectively taken out of the bank, but not collected by G - for a certain amount of time. When that time is up, it goes back to your account.

What happens then is anyone's guess, and this is why I'm pissed with G. I have asked questions about delivery, as anybody would, but the majority of them have been to do with billing and payments. I either get no response, or a BS statement about delivery being soon. So unhelpful, annoying and frustrating!
[Nexus 4 General] CrazyPeter:
Pending transaction now gone from my creditcard. Im guessing they will retry soon...
[Nexus 4 General] Stuartglossop:
Or maybe they are ready to ship so they will debit your credit card
[Nexus 4 General] Josh98:
Money's gone back into my account too.. Apparently we've not only stopped but are now rolling backwards. Yay.

I'm hoping for this week dispatch..
[Nexus 4 General] munkimatt:
Noticed something else odd. My 1-2 week order has an 'Order in progress' message when I look at Google Wallet on my mobile. The 3-5 order doesn't.

I've got this feeling those 3-5 day ones are lost in the system.
[Nexus 4 General] jvmaniac:
Really starting to lose it now
[Nexus 4 General] coukalamin:
I have the same feeling.
[Nexus 4 General] donothurtme:
Haha for some reason the bluntness of this post cracked me up.

HANG IN THERE GUYS :highfive:

Even this huge failure of a release hasn't made me lose my faith in Google. They've done us right for years, surely they'll fix this too.

CMONNNN' GOOGS give your 3-5 dayers what they deserve!
[Nexus 4 General] DannyDroid:
As am I.

Not impressed.

Still have a week left, but the fact that I have heard nothing, was told I would get a tracking number days ago and that some users are reporting that there is no stock left and really ticked me off.

How hard is it just to put up a simple page detailing what is going on? Not that hard as a small start up (Pebble) seems to be doing quite a good job about it!
[Nexus 4 General] farhie:
This is my massive issue with Google on this, not communicating with customers is highly frustrating. It's nearly as bad giving out false information.

I rang up to inquire how the phones were being sent out as a friend of mine ordered way after me and his delivery was 4-5 weeks, his arrived on the 7th. My order had a dispatch time of 1-2 weeks, so far I have heard nothing. If Google's customer service had just said either it was a mistake it should be sent out first come first served or he was a priority customer (dunno why that would be the case but you know) etc... I would have been fine. Getting a stock response over and over is useful and all it is achieving is pissing off customers.
[Nexus 4 General] smadger:
A free wireless charging orb? No no no no no no......
[Nexus 4 General] donothurtme:
That would be nice :P

Arghhh. Calling them again tomorrow (yes, I know it'll be futile, I still want to call) will update you guys as to how they react to "you guys said 5 days, I called and you confirmed this, it's been 5 days, where the **** is my nexus you American ****s"
[Nexus 4 General] smadger:
I'm considering changing the delivery location too, because if it doesn't arrive tomorrow I'm screwed. But not sure I wanna play Google Roulette - who know what would happen?
[Nexus 4 General] jvmaniac:
I'm willing to let my current order situation slide (till tomorrow night!). But the fact that nobody has got back to me regarding the refund for my november 13 order which TNT lost is really driving me up the wall. Have the CSRs all been TOLD to withhold information or something.. Geez. I'm calling them this afternoon (which I do only when I absolutely have to. FUgle!)
[Nexus 4 General] coukalamin:
Google has great online services but ****ty customer service
[Nexus 4 General] newbintraining:
I'm ringing them tomorrow, it should have been dispatched at the very latest tonight. What the hell are Google playing at. If it's a case of 3-5 days being a mistake why can't they say "look, we messed up (again), expect your devices within 2 weeks". Like what was stated earlier in the thread, it feels like 3-5 day orders have slipped through the cracks.

Not impressed. If it wasn't for the fact the phone was cheap I would have cancelled my order by now. If I don't get a good answer from them tomorrow I will be tempted to take this further somehow, it's not a good way to treat your customers!
[Nexus 4 General] donothurtme:
Let us know what they say bro! Will be calling them at around 5PM myself :)
[Nexus 4 General] BLADESMAN1889:
Seriously - I don't think they have messed up any of your orders - they just don't have any in stock and will carry on fobbing you guys off until they get a new shipment.
[Nexus 4 General] browngeek:
Hmm, strange.

Am a 5-6 weeker (ordered 5 December). Up until yesterday there was a pending charge on my credit card. That charge has now gone, but credit card has not actually been charged.
[Nexus 4 General] donothurtme:
Well then this is just ridiculous.

--

A THOUGHT

Once this whole mess is sorted, and after Christmas, if I was to draft up a complaint letter as to the entire botched release of the Nexus 4, would this community consider being signatories before I sent it to Google to at least let them know that they ought to learn from this mistake?

Or will we all just not care anymore :P

---------- Post added at 04:52 AM ---------- Previous post was at 04:49 AM ----------

I remember reading on this thread that this is a good sign :) and they do this just before shipping it to you and actually charging you.
[Nexus 4 General] BLADESMAN1889:
Do it -

Also someone should get in touch with Watchdog and make them aware - they'd get some answers !
[Nexus 4 General] ben_pyett:
Having ordered day one ten minutes after launch, then received the three week delay email and finally the device in December.

device then sperate bumper arrived a day later even though order placed together.

Two days ago quite out of the blue i got my missing shipping email and then further update shopping email.