yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Screaming Chief:
Hate to say it (whilst applauding all the work Smadger put in on everyones behalf) but the last 24 hours says to me that Dan Cobleys words were just that.

Last I read, Smadgers own Nexus 4 hasn't yet been confirmed as shipped, so if Dan was indeed genuine about sorting out the shambles that Google made of the whole process, you would have to assume that, above all others, the order of the original "complainant" (not meant as derogatory towards Smadger) was at least dealt with to their satisfaction and communicated appropriately.

Despite the initial Google plus messages, communication, with actual concrete details, is once again, the one thing Dan/Google simply hasn't either had the nous or genuine interest in actually delivering.

Pretty pitiful effort even after the story started hitting blogs/sites and even a newspaper or two.
[Nexus 4 General] hunnymonster:
As you'd expect. If it ships by tonight its within 1-2 weeks of ordering on December 4th.
[Nexus 4 General] Nathtech:
Guys just chill. Im guessing MOST of you will get your emails tonight, just like last night they will probably keep on coming untill around 4am so theres plenty off time. Mine came at 1:30 in the morning and the second at 3:30 so give it time and DONT STAY UP ALL NIGHT! lol it will be quicker if you just sleep it out and wait untill morning.
[Nexus 4 General] bhoyjd:
urgh, still no update. Basically just an email from google support saying yeah yeah you will have your phone in the future some time
[Nexus 4 General] jonmorris:
I got my email at 1734 GMT, and the tracking number isn't live yet - but that's early enough that I am not too worried that it might miss the delivery to TNT (as some people appear to have reported today; frankly, I can't cope with going through the 100+ pages that have appeared since the last time I visited!).

I hope most 1-2 week orders are therefore being done.

Twitter does appear to have some comments about people that were down as longer having got theirs, which might suggest there's still some out of order delivery going on - but we'll have to wait and see when the dust settles.

Unfortunately, this thread is now rather hard to navigate and a lot of useful information likely to be missed.

But thanks again, if you do manage to see this, for all of your help and dedication. Soon, this thread will be very quiet indeed and in a few weeks, many customers will be bored of the phone and selling it on!!
[Nexus 4 General] 3dawg:
1-2 weeks.
[Nexus 4 General] hunnymonster:
You ain't getting the shipping refunded if they ship it out in your window. If you were a 3-5 (business) dayer that was up to Dec 11. As a 1-2 weeker its today as your limit...
[Nexus 4 General] smadger:
Firstly, I'm not in any way personally responsible for solving the problems, the fact we all pulled in one direction meant things got noticed.

I have had my shipping, but didn't want to clutter the thread, just enjoying see a lot of "OMGs", but getting hold of it will be a nightmare. :)

And I would say this. Things went wrong, we don't know what or why, but they did. They appear to be being fixed as quickly as they can be, which considering the time of year, and general nature of the problem deserves some credit, however small.

I have said many times that I'm looking into the possible ways of doing what we've all done here, in a better way in the future. So if it does happen again, we know what to do.

(oh, and I would be f&^"%$&g outraged if they had sent me one to shut us up!)
[Nexus 4 General] Android001:
Got my devices earlier today, but still haven't been charged - just sayin' :cool:
[Nexus 4 General] Vahndroid84:
Mine is still stuck on "please call"...someone who had the same got changes?
[Nexus 4 General] smcgirr:
I'm hopeful for shipping tonight. Although frustrating hearing of others who are getting emails and even devices, it does give hope that Google have stock and are working through the orders.

I'd like to see things progressing a little quicker than they are - all hands on deck - but I still have faith I'll have my Nexus for Friday.

Saying that, as time passes, hope is dwindling...
[Nexus 4 General] hartley95:
Still the same! I'm hoping these will get reset once received from Google whenever that is?
[Nexus 4 General] Vahndroid84:
i hope so :fingers-crossed:
[Nexus 4 General] .fahim:
That's great news, more because you haven't been bleating like a child about receiving it.

Hope you enjoy your device man!
[Nexus 4 General] smadger:
Stick with it, we have no reason to believe otherwise.
[Nexus 4 General] catlog:
I'm pretty pissed that my tracking still isn't working and that Google sent out shipping emails that only got our hopes up....
[Nexus 4 General] hicks12:
Smadger, did yours get updated to the 15th in the play store? This is the only worrying thing I can see, I am yet to see anyone who didnt get updated receive a shipping email :(. Its not good :(.
[Nexus 4 General] bhoyjd:
So as a 1-2 weeker, if I got a shipping email in the early hours tommorow, would that count as being out of the shipping estimate therefore giving me a refund on postage?
[Nexus 4 General] Screaming Chief:
Smadger,

I wasn't suggesting Google would send you one as a Golden Handcuffs scenario.

Even with how cluelessly they have handled this whole process so far, I didn't for one moment think they would want to put their hand in their pocket.

Just as the 1-2 week shipping that has taken place over the last 24 hours has shown, it's all about the bottom line for Google.Saving their need to refund 10,000 x £10 delivery fees

They aren't doing this for our benefit, they are a tech company that wants to take over as much of our "requirements"as they possibly can, just like MS.

Good to hear you have received your shipping confirmation though.

Mine seems to have been processed/handed over/whatever, too late to make delivery today, so I am assuming they will make an attempt tomorrow.

However, there seem to be plenty of both 3-5 day and 1-2 weekers that still have no definitive info/shipping status and being FOUR days after Dans alleged intervention (don't forget they were working evenings and weekends if you believe such wordsmithing) he still has not satisfactorily answered what happened, what they have done/changed and what they have learned for the future.

Make no mistake, it's all simple damage limitation and trying to use the publicity to spin it into a "win" for Google CS coming good, which of course wouldn't have even been necessary if they just had a clue in the first place.

Hey ho, good luck to everyone still waiting.
[Nexus 4 General] wkd2639:
Sigh.... maybe you should read Dan's words again?

He said all 3 - 5 day people would be receiving shipping emails EARLY this week.

He also said all 1 - 2 week should be fulfilled this week.

Today is *still* EARLY this week. If we are going to be children about it I could cry that I have a shipping email for a device that TNT don't yet have in their hands - but what's the point? If all outstanding orders for 3-5 day and 1-2 week are cleared THIS week - I think we should all be happy with that. Whatever the problem was in the first place - just be happy they seem to be fixing it.
[Nexus 4 General] .fahim:
Never ascribe to malice that which is adequately explained by incompetence.

- Napoleon Bonaparte
[Nexus 4 General] wdn05:
Just got my shipping email :D

1-2 weeker ordered at 5:06:55 PM 4/12/12
[Nexus 4 General] smadger:
Yes, it did.

I think the best thing to do is contact a CSR and go through the questions I've just posted if they apply to you.

The CSRs are much better equipped to answer your questions now than before.

When you do get in touch, don't ramble, state the clear facts and ask direct questions, it'll save everybody some time.
[Nexus 4 General] wkd2639:
Don't expect to see any change to "Please Call" until the package is received at the destination hub. (eg around 4-6am)

It may change when it reaches the sorting hub (Birmingham) but it probably won't.
[Nexus 4 General] Kas206:
Just got a my shipping email!

Ordered on the 4th at 17:06:49

1-2 weeks shipping date
[Nexus 4 General] spvnexus:
I'm still in the same boat as you bud. 0430 shipping confirmation and still nothing showing on the TNT site. I'm taking tomorrow off, I better see some movement over night!
[Nexus 4 General] catlog:
They're sending these out again?

I got mine at 4:05am but TNT say they don't have it. :(
[Nexus 4 General] bengrendon:
Yeah my order has been shipped woohoo now let's hope the guy comes when my wife isn't out at play group.
[Nexus 4 General] Crundy:
I was wondering this earlier as well, as I haven't had my date changed to the 15th either. Did anyone get their shipping email yesterday / today who also did not have their order date changed?
[Nexus 4 General] smadger:
I would argue technically 17:00 tomorrow.
[Nexus 4 General] Sport666:
Same here. :(

GN
[Nexus 4 General] wdn05:
yea literally about 2 mins ago got an email off google with the TNT tracking number.
[Nexus 4 General] smcgirr:
No more than two minutes after my post, shipping email :)

My theory on the tracking numbers that aren't yet working. TNT collected a load of devices last night. Google then proceeded others. These are still with Google. TNT will be back tonight. All orders processed today and all orders processed really morning will all be with TNT later.

I hope Google get them all processed and out tonight. Would hate there to be folk going through this again tomorrow.
[Nexus 4 General] catlog:
I sure hope that it's the case that TNT will collect from Google tonight for the ones that tracking don't work...
[Nexus 4 General] sionyboy:
Hmmm... everyone getting shipping emails, I'm still staring at my monitor in hope.

Strange sense of deja vu!!
[Nexus 4 General] Screaming Chief:
"Should be fulfilled this week" ..... that's hardly definitive is it ?

As for being childish, I think it's entirely unreasonable that a company should treat its prospective customers with such little info and sense of contempt, but we all have our own views on what is and isn't acceptable as far as our view of customer service level is concerned.

You may have heard on the news, that today, the last of the COMET stores closed, there's a perfect example of what eventually happens to companies who don't provide acceptable service, just like it did with Woolworths before it.

If you are "happy with that" then I respect your opinion, but it's certainly not been an acceptable level of service as far as my own view is concerned.

I don't think you can say "I think we should all be happy with that" as that's simply seeking to impose your laissez faire attitude onto everyone else.

Hope everyone still waiting for info/shipping etc has a successful evening/update/conclusion
[Nexus 4 General] RetepNamenots:
Same here. I just picture myself on this thread, numbers dwindling as more and more people receive their shipping notifications and devices, until it's just me sitting here commenting every few days until the mods ban me.

Pessimistic guy, aren't I...
[Nexus 4 General] smadger:
And I would say this, complete the questionnaires and surveys from the store when sent and asked - if enough people have the same opinion, things will change.
[Nexus 4 General] des011:
Ordered at Dec 4, 2012 5:05:33 PM GMT

Shipping in 1-2 Weeks (quite sure some 3-5 day'ers ordered after me!)

Play Store updated to 15th December (like 'everyone else' here)

No communication to Google, apart from me emailing and phoning them a few weeks ago (only once) asking about the order status, they gave me the generic response.

Shipping email from Google today at 6:04 PM GMT, Gwallet & Gplay status's updated of course.

In a nutshell, I never thought I'd get this before Christmas, I'm just assuming that all 1-2 week people will get theirs before Christmas, good luck all.
[Nexus 4 General] sionyboy:
My theory is, if something can go wrong, it probably will!

(Secretly I have faith that I will have my Nexus 4 at the end of the week, its just painful watching the clock tick by and still nothing.)
[Nexus 4 General] Leo Davidson:
I wonder how they classify "shipping" when it comes to refunds.

I got a shipping email yesterday but my phone still hasn't actually shipped as TNT have yet to see it. Maybe my package is on a different shelf at Google/Computer2000 but it's not really shipped until it's handed over to the delivery firm.

As long as it comes tomorrow it's not too bad, as it was always stated as 1-2 day shipping and they seem to really be using next-day express shipping, so the delay cancels out.

Still, with phones turning up without any shipping emails at all, I still wasn't sure what'd happen today and sat near the door just in case.

All the uncertainty and miscommunication in the process has beeb far, far worse than the delays themselves.
[Nexus 4 General] WibblyW:
This is like pulling teeth ;)

I'm a 3-5 day-er that got shipping mail. TNT ran out of time to deliver today and will try again tomorrow. At least they're not claiming it was lost (yet) :P

I also have one on 4-5 weeks, still showing as pending with ability to cancel (not surprisingly)
[Nexus 4 General] Teeohbee:
Has anyone who got a shipping notification this evening got their tracking working yet?
[Nexus 4 General] Screaming Chief:
:laugh: Was Napoleon reborn as Larry Page ?

Is that similar to Arnold J Rimmer previously being Alexander the Greats Chief Eunuch ? ;)
[Nexus 4 General] bhoyjd:
technically its been 2 weeks, 2 hours 50 minutes since I placed my order (order 4th december 17:06) so Google are late now :(
[Nexus 4 General] ranzzit:
Finally!!! It's Shipped

Hi Guys

Finally got the shipping mail from Google Play about a couple of hrs ago (at 18:05 to be precise). I was a one to two weeker, ordered at 17:10, December 4th.

Tnt link not working yet.
[Nexus 4 General] catlog:
Anyone else with shipping email from 4am still not working? I'm getting pissed.
[Nexus 4 General] bhoyjd:
Well, even more bad news for me

"Thank you for replying back to us. We're researching reports of delivery lead times being misquoted to some customers, and apologize for the inconvenience.

We take these reports very seriously and are working hard on a resolution. Though I'm unable to provide specific delivery information at this time, I've made a note of your order and will get back to you as soon as we have an update to provide. Again we are working really hard to ship all items in your order as quickly as possible. You will receive an email confirmation as soon as your order is processed and on its way."

I ordered at 17:06! This is awful treatment of customers.
[Nexus 4 General] Matchstick:
Got my shipping mail at 19:34

Order originally placed 17:06:23 4th Dec 1-2 weeks expected deivery.

Thanks smadger for you hard work on this and hope you get good news soon as well.
[Nexus 4 General] Screaming Chief:
My tracking number is still on "please call" Mine was a 3.02 a.m. shipping confirmation.

I would imagine that the tracking would have to be "live" pretty soon as they would need to know each item on tomorrows delivery list, to be able to sort it into the appropriate route/order, especially as depots will be flat out with full routes and the sheer volume of xmas deliveries.
[Nexus 4 General] Pottrell:
Not getting my hopes up - Still no shipping email - No change since the 16th (would've been the 15th but i had to update my card details)
[Nexus 4 General] Carnoustie:
Shipped : please would people also state if their order was updated to the 15th

cheers
[Nexus 4 General] Brodel:
Yep. I'm still getting 'Not Found'.
[Nexus 4 General] Harv.!:
A question for anyone who got a shipping email and had their phone delivered already... Did your TNT tracking no. actually ever work and if so what details did it give ?

Thanks.
[Nexus 4 General] wilfmoralee:
just got shipping email in last half hour. 4th Dec order 17.06, promised 3-5 days, hopefully it lands tomorrow. Good luck to everybody else still waiting.

oh, and mine was changed to the 15th on play store.
[Nexus 4 General] Vahndroid84:
Guys i need help from someone that already got his phone, and still has the box of the package. Can someone tell me the mesures of the box? I need them for re-ship the phone to me :)
[Nexus 4 General] dogwoofer:
Yep, just have to check reference number box on the page (default is consignment) - gave standard shipping info, when out for delivery and delivery hours etc. :)
[Nexus 4 General] Pottrell:
What. the. hell...
[Nexus 4 General] Screaming Chief:
Its 6 1/2 cm's long, 9 1/2 cm's wide and 6 3/4 cm's deep
[Nexus 4 General] bhoyjd:
sickens me too, sorry to bring a downer for those who don't have shipping emails but I think we could become backorders on top of backorders lol
[Nexus 4 General] Screaming Chief:
Sorry, mistyped my previous reply, it's 16 1/2 cm's long (couldn't amend my previous reply)
[Nexus 4 General] RetepNamenots:
And how about the box?
[Nexus 4 General] Screaming Chief:
The measurements I posted, are for the Nexus 4 box, not for the phone.So 16 1/2 by 9 1/2 by 6 3/4

I am assuming the TNT packaging is just a jiffy/cushioned bag, for delivery purposes.
[Nexus 4 General] Keitaro:
There's a button labelled "Edit" at the bottom of your posts, click it :)
[Nexus 4 General] Harv.!:
LOL...I think it's a little bit of sarcastic innuendo :laugh:
[Nexus 4 General] sufibravo:
Just got mine shipped. Ordered at 17:08:12. 1-2 Weeker. Email received 20:32.

p.s. My status did change to 15th couple days back on Gplay
[Nexus 4 General] RetepNamenots:
Yeah, it was an attempt at masking my sadness with humour.
[Nexus 4 General] sionyboy:
Thanks, was just about to ask if people are still getting emails through. Some hope then!!
[Nexus 4 General] Screaming Chief:
Yes I did indeed see that, but since us "new users" have a 5 minute rule before reposting or editing, I decided to post again as this has been such a fast moving thread in the last 24 hours.
[Nexus 4 General] Keitaro:
Just received a shipped email + tnt tracking for my 16Gb, 1-2 weeks, 15th change. Hope I don't miss the delivery tomorrow!
[Nexus 4 General] Pottrell:
So... their out of stock now?
[Nexus 4 General] dpmcalli:
For new orders yeah. But shipping emails are still being sent so if youre a 1-2 weeker dont be too concerned just yet. Google CSRs literally have no idea what they are talking about.
[Nexus 4 General] Vahndroid84:
Thanks...im still in "please call" status...i hope that tomorrow i will be able to set up a pick up from london :(
[Nexus 4 General] Harv.!:
Yeah I know how you feel, this stupid Nexus 4 ordering shambles has been driving me nuts...I get one email and I'm in a way better mood, it's crazy really. I know it's just a phone but you get so used to buying things on the net and they turn up in the next day or two...it makes you appreciate just how good others like Amazon actually are.

Hope you email and phone arrive soon.
[Nexus 4 General] catlog:
My tracking still doesn't work and it's been around 16 hours.... I'm pissed. Google must hate me.
[Nexus 4 General] RetepNamenots:
I'm not that bothered about the phone being late - it won't even be properly 'late' unless it isn't sent out by tomorrow, 5pm.

What I am downright angry about is that people who ordered after me have received their devices a long time before I did, and that Google's communication on the matter has been completely non-existent.
[Nexus 4 General] bhoyjd:
at least your not completely on your own
[Nexus 4 General] Vahndroid84:
Well...i think that is like having a "please call" status. Package isn't arrived yet

I really really hope that all of this tracking problem will turn ok later tonight...
[Nexus 4 General] catlog:
Well, at least TNT has made you aware of what's happened. ;)
[Nexus 4 General] Screaming Chief:
In which case, they must hate me as well, since my shipping email was sent at 3.00 a.m. so that's nearly 18 hours ago now.

I can't actually see them NOT being updated by 8.00 a.m. though, even considering how much strain the whole of the UK courier network must be under at this time of year.
[Nexus 4 General] Vahndroid84:
I know but im still worried for my package...i don't know where it is...because tnt told me that they don't have it...
[Nexus 4 General] hicks12:
F fingyou Google I am almost about to give up.

Called up support and this guy (didnt get his name!) was extremely polite and helpful, thankfully a change however what I have been told is not great at all.. He said I am the only one who he has seen/talked to that hasnt had their order shipped/pushed through the system, apparently my order was processed and then put on backorder and its slipped through, some how I am on the end of that list where as 1 - 2 weekers and everything else were allocated a device.

He was extremely apologetic and said if it was him I would be fuming because I ordered so early, he was saying he cant really do much apart from escalate it to the shipping department and try and get it pushed through but he said its unlikely to get to me before christmas. Atleast he told me that all the other agents were bull****ting and that he was confused as they would lie and say it was with TNT when it clearly wasnt.

He was nice and told me voice my complaints in the feedback survey as he agreed it was bollocks this shipping system...

TL: DR if your order in the Play store didnt get changed to 15th and later means you are stuck in limbo.... back ordered.
[Nexus 4 General] madwyn:
If your shipping status is "Please Call", maybe your address is wrong.

Google really really sucks, at least for my case.

1. Messed up the first launch, added to cart but never can proceed.

2. Waited 20 days and made a purchase, but google never sent the phone in first buy first send order.

3. Waited 12 days more, and finally got the shipping email, but google mess it further by writing my address wrong (they just cut the address and send half to TNT).

--------------------

I always thought google to be one of the good companies, people are saying how good it is to work in google. But after experience these things, I do believe they also hire non-genius person, and do stupid things. Now I feel better, but how could you just send half the address?
[Nexus 4 General] bhoyjd:
Going to give Google a call tommorow at 1pm, assuming I don't have shipping info by then. Looks likely that my order has been left behind.
[Nexus 4 General] dpmcalli:
Mine has finally shipped:

Ordered at 17:06. 16GB 1-2 weeks

Shipping email at 21:02

Order was last updated on the 15th

:good::good:
[Nexus 4 General] dildeep:
Getting worried now that device won't come before Christmas.
[Nexus 4 General] dijonemon:
I got mine at 3:33am. Still not working, TNT confirmed they'd had a ton of emails and phone calls about Google items today from people who'd been told it had shipped and then wasn't tracking.

Hoping mine will start tracking in the early hours. I won't be staying awake F5'ing the tracking AT ALL. NOOOO.
[Nexus 4 General] Vahndroid84:
Someone who knows the delovery process...when we can suppose to have a change on the order status? I mean...if my package hasnt arrived in time yesterday night...they will have to scan to prepare it for delivery? And when?
[Nexus 4 General] bhoyjd:
Same order time, I had to update my payment details 4 times and it was finally accepted at 12:10 AM on the 16th so maybe thats whats causing a delay for me.
[Nexus 4 General] Nexus-Revolution:
Does anyone from Northern Ireland have a working tracking number? Mine still doesn't, and I'm starting to get worried that it is lost or something.
[Nexus 4 General] jmacp:
Wonder if my 17:06:01 will finally ship now !!

John
[Nexus 4 General] bhoyjd:
Anyone got a shipping email with a payment update on the 16th rather than 15th?
[Nexus 4 General] dpmcalli:
Still early for shipping emails tonight. If its anything like yesterday theyll be sending them into the small hours of tomorrow. You still might get yours today :)
[Nexus 4 General] bhoyjd:
EMAIL ALERT!

:(
[Nexus 4 General] sionyboy:
Hopefully at the same time as my 17:06:26!
[Nexus 4 General] Daidodactyl:
Mine doesn't work either. Got my shipping email at 4 AM though, so I'm not worried yet.