yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] letom:
Just got my email confirmation. Here's my log

8:31 - Order placed But I received an error

8.31 - 9.40 - Check Google wallet and see nothing

8.50 - Google wallet says Pending Order, not on Google play and no email

9.09 - receive order receipt and Google play shows order

Hopefully this may help those like me who didn't get any indicator of an order.
[Nexus 4 General] sebbo90:
ignore
[Nexus 4 General] variety:
Lol google

I bought two 16gb.... had them both processed and said the orders were done, but now I can't see them in wallet and no confirm mail. Also tried to call 855-836-3987 but they look to have closed it down. What a joke of a service company they are. They really should just let amazon handle these things.
[Nexus 4 General] Baldyman1966:
I can confirm I have had confirmation e-mails and it it showing in both wallet and play store. This is for the 2 N4 that I am getting despite only one order showing as completed. please wait at least half an hour before worrying about not getting confirmations.
[Nexus 4 General] Danny80y:
Well I have 2 now. One that went through and the other that hit the daily spend limit on my card. So one says complete and the other says it will hold it for 7 days for me to update the card..... there is no way to cancel so that is stupid because now I'm holding one others could have......:crying:
[Nexus 4 General] james_d:
For me I got on at about 8:10 added stuff to card processed then had the pink unable to process card check google wallet. Then had confirm email about 5 mins later. Now purchase shows up in Play Store and Wallet. Play Store estimated ship of 15th November but I ordered a bumper too. Hope we get them asap guys!
[Nexus 4 General] Laynee1:
My order is still processing.. What to do ?
[Nexus 4 General] variety:
ah well...

Oh well.... I have nothing in google wallet. Just my old app purchases. I completed my orders 08:25 ish.

Can anyone reach their phone support?
[Nexus 4 General] Audioboxer:
To charge us £10 for delivery and not get it to us in 1~2 days would be weak. Most companies of this size do not even charge for delivery any more, Google profiteering a little there (there's no way a mass TNT contract will be agreed at £10 per device).
[Nexus 4 General] Nickedynick:
If anyone in the UK has accidentally ordered 2, and wants to sell one, PM me. My work's internet goes through a US proxy so had to try and order through my current phone over a horrendously slow network. Needless to say, it failed.
[Nexus 4 General] kaiowas82:
Anyone in Milton Keynes that bought two by mistake????
[Nexus 4 General] Audioboxer:
Good idea, we will probably need a topic for people to get rid of their extra devices :laugh: (I don't have one).

In saying that a call to Google whenever they want to answer their phones should result in being able to cancel. If they're going to take a week or something for more stock maybe some XDA'ers will keep their second purchases and help out some people here (without price gauging hopefully...)

How long was it to restock Nexus 7?
[Nexus 4 General] 666fff:
So it was pending in my wallet, now there's an error loading my transactions, haven't received an email, but my play store account (which was empty before) tells me I'm getting it on the 15th.

WHAT THE F**K GOOGLE!
[Nexus 4 General] uberNoobZA:
UPDATE - I am one of those that got stuck on the 'order will complete shortly' screen. I placed a second order.

I have just got confirmation on ordering BOTH devices, and they will apparently be delivered on November 15th

Luckily someone from work will take the second one.
[Nexus 4 General] Larac:
Is it time to start calling carphone warehouse to see if they have it sim free?

I guess it's my fault for trying to buy it from my ipad, so slow by the time I'd added phone and bumper it seems to have sold out.

EDIT: More than happy to help some one out who has ordered 2 in UK ;)
[Nexus 4 General] curtisf08:
Just thought id share with you all what happened yesterday with my nexus order

I originally placed my order 1 hour after they became available in the UK, unfortunately for me i was £8.00 short of the asking price so Google sent me an email saying my order was on hold and immediately after sent me another email saying that my order was successful -erm wtf know. But anyhows, i got up this morning and rushed to the bank to add funds and then signed in Google wallet to finalise my order and now I'm on a 4 to 5 week wait.

This experience has led me to believe that it you place an order as early as possible whether you have the funds or not, you can still take advantage of an early shipping period. So in other words if your temporarily broke but wanna buy a nexus from Google try it anyways because the shipping period seems to be linked to your initial purchase attempt rather then when the funds cleared.
[Nexus 4 General] Motogp1:
Same here still pending.
[Nexus 4 General] Vahndroid84:
I suppose that no one who ordered yesterday has news :o
[Nexus 4 General] redmamoth:
Or just use a credit card. You're covered better if things go wrong and better protected against fraud.

Anyway know how I get rid of the recaptcha thing every time I post?
[Nexus 4 General] CrazyPeter:
I used Opera and it allowed me to order an hour earlier, for reasons unknown. Perhaps they are doing silly things like browser-sniffing and there is a bug in their javascript timezone detection code or something...
[Nexus 4 General] rogueblade:
Coming from the One X, here's my initial impressions after an evening of use:

- The screen/colours are definitely more muted and de-saturated. Not necessarily in a bad way but definitely requires some adjusting to after the vibrant beauty of the One X screen.

- The screen is definitely sharper and crisper than the One X screen.

- Responsiveness and fluidity in the interface is much nicer. Likely a combination of thehardware and jellybean

- Playing music on the speaker is worlds better than the One X. Playing music on headphones is better than the One X.

- The One X feels nicer to hold and safer to put down do to that rubber/plastic body feel

- No word on battery life yet....

- I accidentally shoved a needle down the microphone hole thinking it was the SIM bay lock..... luckily my microphone still works....
[Nexus 4 General] Rusty!:
How on earth could you make that mistake? :confused:

I have never seen a 3.5mm SIM eject hole :D
[Nexus 4 General] rogueblade:
Lol, mircophone hole, not the headphone one!

It's tiny, look at the top of your phone.

But still stupid of me.
[Nexus 4 General] munkimatt:
Me and the girlfriend placed orders yesterday.

Mine was placed at 5:06:53. Shows as 'pending' in Wallet and shipping estimate was 1-2 weeks.

Hers was placed at 5:07:47. Shows as 'completed' in Wallet and shipping was estimated at 3-5 days.

I'm currently not very fond of my girlfriend.
[Nexus 4 General] Makaijin:
I'm always fond of my girlfriend because she treats me well. Besides, it's not her fault, blame Google.
[Nexus 4 General] StuMcBill:
Yean mine was placed at 5:02:19 and shows as 1-2 weeks too?

Weird?
[Nexus 4 General] fleonard:
04-Dec-2012 17:05:04 GMT - Delivered in 3-5 business days - still in pending in the Wallet
[Nexus 4 General] ant_thomas:
Still pending in Google Wallet but original email said 3-5 days.

Time will tell.
[Nexus 4 General] -Asskicker-:
I got 4-5 weeks... :(
[Nexus 4 General] jtc42:
17:05:30 UTC, Pending, 1-2 weeks shipping. Pretty pleased but would still like to know how they decide who gets 3-5 days, as it seems not to be order time.
[Nexus 4 General] SreePillai:
went thru a seamless returns process with cpwh the guy didn't ask me any questions or even open the box (maybe i shld have stuck my old HD2 in there ;)..anyways now its back to waiting for the status to change to 'shipped' on the play store and to hoping that it happens sooner than 4-5 weeks.
[Nexus 4 General] texaslittleangel:
it is weird how google is determining the shipping times. Regardless of time of order it seems that everyone is getting random expected delivery info.

For those of you who have purchased the gel case on ebay, do you recommend it?
[Nexus 4 General] ant_thomas:
----------------

Order date: Dec 4, 2012 5:05:59 PM GMT

Delivered in 3-5 business days

----------------

No idea how they are calculating shipping dates. I'm not expecting it in 3-5 days anyway.
[Nexus 4 General] winwiz:
I ordered a full 40 seconds before you and I got 1-2 weeks shipping? :confused:
[Nexus 4 General] fleonard:
Looks like in Germany they already start with the shipping email so maybe we can receive our this night
[Nexus 4 General] :
I think people who received the 3-5 days shipping are actually 1-2 weeks like others that ordered as soon as they went back on sale.

Sounds like a bug about 3 minutes into sales that got sent to people that ordered in like the 4th minute.
[Nexus 4 General] ant_thomas:
Exactly, there could be any number of reasons.

There's no need for people to stress out about it all. We've waited long enough and they'll turn up eventually.
[Nexus 4 General] jbuk__:
I think that the shipping estimates might be based on the time the phone was added to your basket. I'd forgotten to log in, so I had to faff about with typing my rather long Google password, and then entering a 2-step verification code. (I'm 3-5 days with a 17:07:06 GMT order time)
[Nexus 4 General] sav_uk:
I ordered mine pretty late yesterday so my estimated shipping time is 5-6 weeks :(. Just a quick question - is it pretty much set in stone that shipping will actually take that long, or can it be sooner?
[Nexus 4 General] AvRS:
They're covering themselves by estimating that a batch will be here by then if all before it are used for the earlier orders for example.
[Nexus 4 General] sidhaarthm:
Based on your advice mate, I went in to CPW today to try and return the N4 (which I was originally meant to collect from store today!). The guy looked a bit confused, but didn't quibble on the return. Then their stupid system started throwing messages "This product has already been returned".. The Assistant Manager then got him to speak to their IT, and they processed the refund by remote logging into their systems. I got a proper print out and receipt for the £389.95 refund. Relieved and waiting for my N4 delivery via the Play Store :D
[Nexus 4 General] furrypotato:
My temporary measure is not to drop it ;)

Well, that and http://gadget.insureandgo.com/

Waiting for the cheap chinese bumper rip-offs !!
[Nexus 4 General] Teeohbee:
People in Germany seem to be getting shipping emails already. Some people who bought during the 4-5 weeks shipping period are getting shipping emails as well!
[Nexus 4 General] roblorduk:
This has got my hopes up now!
[Nexus 4 General] nellisere:
My order details are in my sig, hope I get it in time for Christmas Day! Who will it be shipped by? It said TNT when ordering, but the help page says DHL?
[Nexus 4 General] ajsuk:
Bumper cases

Regarding bumper cases availability and shipping:

I ordered my bumper on 24th November, was told on the 28th by a Google Play rep that I would have it shipped "within the next 2 weeks" which seemed to fit in with what others had been told.

Spoke to them again today to confirm that they were still on track to meet the timescale quoted (which would be within a week from today) and received this reply:

Fingers crossed that this is accurate, hopefully people will start getting their bumpers soon!
[Nexus 4 General] Michealtbh:
I ordered a bumper on the 13th and there's still no sign of it. Still shows as pending.
[Nexus 4 General] @home:
Same here - Ordered on the 17th & 30th.
[Nexus 4 General] ajsuk:
Mine is also showing as pending, though I've been emailing their support fairly regularly asking for updates and they have been consistent in telling me that stock will be with them and dispatched by the end of next week every time. Heres hoping.
[Nexus 4 General] @home:
Do you have a support email address?
[Nexus 4 General] newbintraining:
I have emailed them twice now to ask if it's 3-5 days or 1-2 weeks for shipping on my order and I have had no response at all :(
[Nexus 4 General] munkimatt:
What did it say on your confirmation email?
[Nexus 4 General] catlog:
I just ordered my Nexus 4 at around 3pm today, despite the 5-6 week delay of shipping. I can only hope that Google will get more stock quicker.
[Nexus 4 General] newbintraining:
"Delivered in 3-5 business days"
[Nexus 4 General] eLv./.G1:
I to ordered my bumper on the 13th and I noticed on the 3rd December another order of a bumper appeared on my account. Weird
[Nexus 4 General] ajsuk:
http://support.google.com/googleplay/?p=devices_contact

Or googleplay-support@google.com for direct email.

I would use the form though to start, as you can put in your order details etc. which will integrate with their system better I'd imagine, and help them give you more efficient answers.
[Nexus 4 General] Vahndroid84:
no shipping email from yesterday's orders?
[Nexus 4 General] Teeohbee:
Nope, looks like they are just sorting out Germany's orders for now.
[Nexus 4 General] Kas206:
I don't know if this is a sign but I have around £300 missing from my account. With no details as to where its gone. I guessing the transaction takes time to show up on online banking.

Do Google hold the money when you place an order or do they take the money out of your account when its shipped?
[Nexus 4 General] Vahndroid84:
yes...but it's a good sign. Maybe we could have the chance to see something today or tomorrow :)
[Nexus 4 General] fleonard:
I think they'll send the shipping email maybe this night or tomorrow
[Nexus 4 General] Motogp1:
They hold the funds at the time of ordering they won't actually take the money until they ship it, it's a case of them making sure.
[Nexus 4 General] Teeohbee:
We should just include this information in every post as standard.
[Nexus 4 General] knowlesy:
I've ordered mine at 18:00 in the 5-6 weeks mark and as of this morning I received a text from my bank confirming the same amount of money from yesterday so Ive lost/reserved no funds as of yet ......
[Nexus 4 General] munkimatt:
There's a two Nexus 4 sized hole in my bank account right now.
[Nexus 4 General] Nathtech:
Hoping we will get some shipping emails tonight!! :D
[Nexus 4 General] mrgold2505:
what is the difference of holding the funds and money take out of the account?? sorry for my question
[Nexus 4 General] Motogp1:
If they take the money and there is a problem and the order is cancelled the they have to do a refund transaction which costs them money, by holing the funds they can reimburse immediately.
[Nexus 4 General] mrgold2505:
In that case i am ordering just now and it says "Ships from Google in 5 - 6 weeks." means that only at that time i need to have the money in my account ??
[Nexus 4 General] hard5ter:
shipped!

just got order shipped email,

i ordered at 730ish pm lastnight, said 3-5 weeks

Thank you.

Great news! Your order on Google Play has shipped. Track the status of your package TNT #..................... Note that it may take 24 hours for your tracking number to return any information.

Order number:

Order date: Dec 4, 2012 11:27:28 AM PST

Payment method: VISA xxx-

Purchased from:

Google Commerce Ltd

Gordon House, Barrow Street

Dublin 4

Ireland

GB 117 313 544

Ship to:

MR A N

United Kingdom

Shipping Status	Quantity	Item	Price

Shipped

TNT #.................

1	Nexus 4 (16GB)	£279.00

Shipping:	£9.99

Total:	£288.99

(Includes VAT of £48.16)
[Nexus 4 General] sav_uk:
Congratulations man that's brilliant!
[Nexus 4 General] chandlerweb:
I'm not 100% sure but I think if they don't complete the transaction they just do nothing. I.e. they don't actually release the funds, the bank does it when I sees no activity on the reserved amount. I could be wrong but I thought I read this somewhere.
[Nexus 4 General] james_d:
Does anyone know a way of getting into contact with anyone high up at Google Play?

For anyone that doesn't know ordered 13th. Got my bumper Friday but no phone, nothing has changed in my Wallet/Play Store Account, all still pending. Called once a day (working days) since Friday. Each day they say they have escalated it to the shipping team but I've yet to hear anything concrete. Today the guy says they are still waiting for a response. Three days later, really?

Really frustrating when guys who have ordered yesterday. Happy for you all but be happier if I knew mine was on my way to me.

Sorry to rant on but feel like I'm talking to a script when I ring Google, even though they are friendly at least.
[Nexus 4 General] sav_uk:
Just a quick question - I placed my order last night at 10, and it still says 'pending' when I go to the 'my orders' page. I received a receipt e-mail after I'd ordered, but should it still say 'pending' on Google Play?

Thanks :)
[Nexus 4 General] meangreenie:
did you uncheck the 'link to google account' option when you ordered ?
[Nexus 4 General] hard5ter:
mine did till 30 mins ago, order shipped now..

have you bought anything from your wallet before?

i mean does it say completed below pending and show anything?

just thinking are they shipping to people with wallet purchase history first ...
[Nexus 4 General] gifton1:
Just got the same confirmation. Ordered 2 days ago with a 4-5 week wait estimation. No money gone from my account yet tho. Probs just not showing yet. Good times! :)
[Nexus 4 General] kestrelv2:
Cba trying for this phone anymore, probably good thing too since no SD card slot.
[Nexus 4 General] hard5ter:
no i didnt, i left everything as i was just wanting to get order through...

although i just bought a HTC one S few days ago as i lost mine over weekend. i find that phone great.

im a bit unsure of the size of this thing..is browsing easy with 1 hand?? ( no jokes please)
[Nexus 4 General] wolfboy1984:
Thanks for letting us know. ;)

Sent from my Nexus 4.
[Nexus 4 General] Motogp1:
No you need to have enough funds at the time of ordering.

This was in response to a previous post I forgot to quote
[Nexus 4 General] Vahndroid84:
so...they started to ship uk orders?
[Nexus 4 General] sav_uk:
Yeah it has my history of all the apps etc that I've purchased in the past. They all say 'completed' but the Nexus 4 order still says 'Pending'

Also the only e-mail I received was the order receipt; is that the same as the confirmation that people are talking about?
[Nexus 4 General] redrum217uk:
I thought that didn't matter? That it linked your nexus by delivery scans so when you connect to the internet it links it then, not before? Unless I've missed a page on here!

I ordered at 5:03 nothing at all to say its shipped. Saying that I ordered day 2 of Nexus 7's pre-orders and waited 2 weeks while those who pre-ordered the day before launch got it after a few days! :rolleyes:
[Nexus 4 General] newbintraining:
Same. The only email I got was a receipt.

Are Google support answering emails at all? I have used the contact form twice since yesterday to ask if the 3-5 days on some of the confirmations is correct yet I have had nothing, not even an automated response...

Edit: re-sent the email directly using the email address a few posts back and got an automated response so seems like it worked that time.
[Nexus 4 General] hicks12:
Yeah no new emails today, maybe it has already shipped since mine says complete and the email said 3 - 5 days, still bit suprising that people who ordered hours after are getting better confirmation, I can stand having people in the first 20 minutes being mixed up but it should be very simple just print off the labels of the oldest order first, simples.

Well hopefully get my in a few days :).
[Nexus 4 General] FTMDan:
Mine too says 'Pending' in Wallet but email said 3-5 business days. How come I ordered at 17:05 and mine hasn't shipped but people who ordered at like 20:30 are getting shipping notifications?
[Nexus 4 General] Vahndroid84:
if you haven't realized yet...it's totally random...no pattern...no modus operandi...totally random
[Nexus 4 General] fleonard:
Same here... 17:05 3-5 business days still pending in wallet, no shipping mail...that's a ****
[Nexus 4 General] tripleparanoia:
I ordered on the 13th, received last.. Wednesday i think.

Contacted customer services re: crack in the plastic in upper left corner, received info of RMA on friday.

Asked them how long it would take for the replacement to arrive, they said as they hold separate stock for replacements it should only take 2 days...

Heard nothing until just now, when i got the shipping confirmation. Reading from this thread, i dont believe them with separate stock bull, but hopefully should be here tomorrow.

Just wanted to let u guys know of my situation, should anybody need to get theirs replaced.
[Nexus 4 General] Vahndroid84:
shipping email for my 8gb order

purchased at 17:45 with 4-5 weeks of estimated shipping times

still nothing for my 16gb purchased at 17:15 with 1-2 week of estimated shipping times

i told you....totally random :silly:
[Nexus 4 General] jvmaniac:
Grats! Hopefully it's not a case of the "shipping email but no phone shipped to shipping company" situation in the US..
[Nexus 4 General] hicks12:
Just noticed mines changed to "Pending" instead of complete now haha, well this is getting interesting :).
[Nexus 4 General] Vahndroid84:
i already see my tracking response. It's normal that it tells

Pick up date	02 Jul 2012

Delivery service	EXPRESS

Destination	LIVINGSTON

Delivery date	07:06, 03 Jul 2012

:confused::confused: Jul?
[Nexus 4 General] jvmaniac:
TNT reuses old consignment numbers. AFAIK it usually takes roughly 8 hours before it returns info relevant to ur shipment.
[Nexus 4 General] Vahndroid84:
thanks :fingers-crossed:
[Nexus 4 General] SreePillai:
also another heads up, when i got tracking info for my nexus 10 i had to check the reference no box and not the consignment no.
[Nexus 4 General] jvmaniac:
Thread's awfully quiet tonight.. So only a couple of people with shipping emails?
[Nexus 4 General] redrum217uk:
You are so right, it's just a shame that idea of 'fist come first served' is lost on Google :mad:
[Nexus 4 General] roblorduk:
It's really frustrating, also my girlfriends 16gb device is showing as pre order on the orders page on Google play. Why would this be? Should I contact them as there is no money being held against the card either...
[Nexus 4 General] ruiadf:
Nexus 4 8GB

Purchased at 21:00 with 4-5 weeks of estimated shipping time, and

Shipped!!! :D
[Nexus 4 General] AndyBurns:
Crazy!

I ordered at 17:06, got told 1-2 week shipping, no change today. You ordered 150 minutes later, got told shipping 2-3 weeks later than me, yet get it shipped today, I'm amazed with so many supposedly smart people working for them, google haven't got a clue when it comes to selling physical products. Anyway I hope you enjoy your N4 ...
[Nexus 4 General] furrypotato:
It would seem that Google have a crack team of chimpanzees busy shipping these orders.

They choose which orders to fulfill by which ones smell the most like bananas.

Well maybe not, but it seems as good and fair a method as they actually use :P

Hopefully tomorrow they will really crank up the volumes of orders being fulfilled. Fingers crossed.
[Nexus 4 General] jvmaniac:
Happy for those who got shipping emails. to those who didn't, give google tonight and tomorrow to get their sh!t together. if we don't receive the email by tomorrow night, then yeah.. flame away
[Nexus 4 General] SreePillai:
don't know if there's a pattern here, but are only 8gb phones being shipped so far? looks like even those who have ordered 1 of each have got confirmation for the 8gb.

i might be wrong (i hope that i am as i'm waiting on a 16gb myself)
[Nexus 4 General] GafferTaped:
Is it too crazy to suggest that the orders are being processed on a geographic basis? It would make sense if they’re all being done by a courier. So rather than Google ignoring first come first served, they’re applying logic and economies of scale.

My order is going to London, I ordered at 5.07, 1-2 week wait, and no shipping emails yet. I would guess that none of those that have had shipped emails are in London.

If, however, they are going to London, my theory is blown out of the water.
[Nexus 4 General] Vahndroid84:
My 8gb is on it's way to london...

My 16gb still waiting :(