yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] variety:
Maybe? Could it be? ....

Just got off the phone with Google. I bought my phone on the 7th of December with 5-6 weeks delivery estimate. I got my account updated on the 2d of Jan and then again 3 days ago like everyone else saying "Shipping/Delivery estimate: January 16, 2013". According to a very nice representative they received a shipment from LG 2-3 days ago that is just now being delivered to TNT. He said that I was part in the group of back-orders that will get my device from this shipment. This shipment should start going out from TNT around Friday (also when my credit card should be charged). He said I should have my device in hand in 5-7 business days at most from now. As my estimated delivery time had elapsed I also got my shipping deducted. The full charge will probably be deducted from my card, but the shipping fee should be returned by the end of 2 weeks (otherwise call).

If this is bull****, it is some of the best I've ever heard. But, as always, I'll believe it when I have rooted and put the franco kernel on it....
[Nexus 4 General] lanky78:
Oh wow, (checks calendar) it's not april 1st so I guess this might be it. Now we shouldn't all jump on the phone to Google now as it will just tie them up and slow things down, but then.... we should totally call them and confirm this :o

I hope the 23rd orders are included in this batch!
[Nexus 4 General] variety:
I don't think Google customer service in America has anything to do with Google's distribution network in the UK. So call up a storm. Devices will ship, or not ship, no matter what we do.
[Nexus 4 General] daveshorty:
It would definitely help to see if someone else calls and gets the same info, to back it up!
[Nexus 4 General] Eclipse_Droid:
I haven't placed an order yet but as soon as they r back in stock I will be! :D
[Nexus 4 General] siwilkins:
Mmm.. kind of. I agree with "for delivery", but if you were to ask TNT when it was going to be delivered - if they said "it already has been, it's left our warehouse", then that wouldn't be a very satisfactory answer.

Yes, they are estimates, but Google are using these estimates as a means of telling their customers when they should be bothered about the fact that Google seem not to have had any proper supply to ship to UK customers since before Christmas.

So, I had an "estimate" of 6-7 weeks (as I said, it was only after ordering that it became an estimate). So it would be reasonable to expect it to ship in 42-49 days from when I placed my order. It now shows an estimate 52 days after I placed my order - so Google are no longer making any pretence about the lower end of the estimate, and are now extending the upper end of the estimate by a further three days. Now, if I speak to a CSR they will make clear that it is a shipping estimate, rather than a delivery estimate, and that therefore I should allow an extra two days - so that's now 54 days. Meanwhile, their estimates are not actually being met - customers who have waited their equivalent of 54 days are being fobbed off just as much as those who haven't. I am happy to accept that it is an estimate rather than a commitment - however, estimates are generally based on educated approximated calculations. These "estimates" are just miscalculcations based on wild guesses made two months ago without any clue as to how much supply they had and would have. And from what we can see, they have even less of a clue now.

---------- Post added at 12:27 PM ---------- Previous post was at 12:24 PM ----------

Considering we paid above the odds for "2-day shipping" then if they are expecting it to take 4-6 business days to ship then everyone should have their shipping deducted.
[Nexus 4 General] variety:
True, could be he just wanted to be honest. Depending on how big of a shipment this is it might not be possible to get everything out at once. Laws of physics and all that....
[Nexus 4 General] RomanosN:
Can anyone provide me with a phone to call the support? :confused:
[Nexus 4 General] jayjay2244:
It would be funny if google went on watchdog
[Nexus 4 General] siwilkins:
I think there's a risk that if they invited Dan Cobley into the studio to comment he'd arrive three months too late
[Nexus 4 General] jayjay2244:
Haha true
[Nexus 4 General] siwilkins:
...and then just sit there saying absolutely nothing of course.
[Nexus 4 General] daveshorty:
Just got an email to say "We're researching reports of delivery lead times being misquoted to some customers, and apologies for the inconvenience." So seemingly the new excuse is that the incorrect lead time was given by accident.
[Nexus 4 General] RomanosN:
How did you get in contact with them?

Is there any phone?
[Nexus 4 General] matt_lfc:
Off you go then!
[Nexus 4 General] daveshorty:
Can't, I'm in work!

---------- Post added at 01:22 PM ---------- Previous post was at 01:15 PM ----------

I just replied to one of those automatic emails last night and asked if there's any idea when they'll be sent out. And got that reply today, saying they should be updating me again within 24 hours.
[Nexus 4 General] BLADESMAN1889:
Now they are taking the p!ss. And the CSR who got everyone's hopes up..... should be beaten with slippers [middle east style] then put in front of a firing line & executed [°_°]
[Nexus 4 General] daveshorty:
Wow.
[Nexus 4 General] Tones1971:
So i emailed google to see what was going on with my order, and got told i have 2 options. Wait until it becomes available or cancel the order. Nice.
[Nexus 4 General] RomanosN:
Where did you emailed them? Can someone provide me an email or a link? :mad:
[Nexus 4 General] WibblyW:
http://www.androidauthority.com/nex...ld-out-popularity-explained-lg-france-148214/

Not sure if the link's been posted before (big thread)
[Nexus 4 General] Tones1971:
i emailed them through this link

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2715831

Probably a waste of time if youre going to get an answer like i got
[Nexus 4 General] BLADESMAN1889:
The address is in the Play Store I think - search the thread it's been posted several times. I can't atm as not have laptop.
[Nexus 4 General] rinbaubau:
I' m in the same situation, ordered 10th December with 5/6 weeks estimate.
[Nexus 4 General] RomanosN:
Thanks I send them an email, I am waiting for an answer. :(
[Nexus 4 General] Tones1971:
Good luck. Hope you get a more useful and more customer friendly reply than i got.
[Nexus 4 General] kac.:
I just called on 08003286081 and spoke to a US-based CSR. I ordered on the 5th and had a 5-6 week estimate. He said he was only authorised to tell me that orders will be fulfilled when devices were received from LG. He said there were still 4 December orders outstanding and that they'll be filled before the 5 Dec ones. He couldn't give me an indication of when they were going to receive more phones.

He did agree to refund my delivery costs but asked that I contact them once I receive a shipping email to request this.

I asked for my enquiry to be escalated up the food chain and to be copied into further correspondence - we'll see what happens...

Sorry the news isn't good folks.
[Nexus 4 General] ste1164:
Don't think I'll get mine next week then :( more back orders I guess
[Nexus 4 General] CurtisD88:
What the heck! I ordered on the 8th with a 6-7 weeks estimate. Not fair :(
[Nexus 4 General] jayjay2244:
I ordered on the 9th with a 6-7 :(
[Nexus 4 General] jackalomg:
welcome to Google play store! The place where wonders happen and dreams come true!
[Nexus 4 General] siwilkins:
Apart from the one about getting a Nexus 4
[Nexus 4 General] lanky78:
Thats a kind of catch 22 situation. Google should be able to provide you with a phone then you can call support......:eek:

I guess you need the phone number, I think thats already been posted earlier, otherwise it should be on your order, there is a contact link on the Google wallet order if I remember right.
[Nexus 4 General] darkhorse10:
Not dreams. Nightmares :(
[Nexus 4 General] lanky78:
Me too. I don't even know if those 6-7 weeks are consecutive anymore or just randomly spread over the next 3 months......
[Nexus 4 General] ste1164:
For some reason after the 8th the delivery estimates changed to 5-6weeks for some reason. I asked if I should cancel and reorder and he said don't as they serve people in a first come first serve basis.
[Nexus 4 General] ifti_a:
Well I am officially sick of goggle, just when you see hope and progress Google reply to emails that f it all up........3 weeks more omg. I bet the staff are just telling porkies to stop ppl emailing again and again.

:mad:
[Nexus 4 General] RomanosN:
From Google Play Support
[Nexus 4 General] rikgarner:
Yep, turns out that the engineer who wrote the code for the shipping portion of the play store put the word "weeks" in where he should have put "months". We'll correct that as soon as possible.

:rolleyes:
[Nexus 4 General] johhn:
so i emailed them again, got the auto reply straight away, then I replied to that auto reply. I now got this reply but I feel like I'll just be waiting for another useless reply.

-------------------------

Hello,

Thank you for contacting Google Play. I can definitely understand wanting to know the status of your order. I will do my best to assist you with your question today.

I have consulted this to our 2nd tier of support to have them assist me with looking into your order. Once I hear back from them I will follow up with you via email.

If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Thanks,

Alisa

The Google Play Support Team

----------------------------------
[Nexus 4 General] rhymer2k:
To be honest I'm not going to call or email again. I've only called them twice before, first time to cancel an order and on Tuesday to confirm my device would ship yesterday. From the answers I have received and from everybody else's its clear that this people are a bunch of cowboys who have no clue what's going on or if they do have been told to lie and stall as much as possible.

I'll wait for the phone but it will also be my last time ordering hardware from Google play
[Nexus 4 General] rinbaubau:
Ah sure! It will be my last time ordering from Google play!
[Nexus 4 General] Pompi_HU:
Same thoughts here...

Nexus 4 production issues and ‘sold out’ popularity explained by LG France
[Nexus 4 General] daveshorty:
I just got this email from Google wallet.... Think it means anything?

--------

Hello David Shortland,

You have successfully updated your payment information for Google Order #[number]. Google Commerce Ltd may now charge and fulfil your order.

Order date: 5 Dec 2012 11:37 GMT-08:00

Google order number: [number] - Google Commerce Ltd Order # [number]

Delivery Status	Qty	Item	Price

Not yet shipped	1	Nexus 4 (16GB) - The next generation phone. Thin, light, and designed for Google Play.	£279.00

Shipping & Handling (Two Day) :	£9.99

Total:	£288.99

(includes VAT £48.16)
[Nexus 4 General] RomanosN:
I sent them an email asking what shortly means

and I got that reply

And I replied that my order should be already there or at least shipped. And I am waiting for a reply... lets see...
[Nexus 4 General] daveshorty:
Oh! Just checked my balance and the amount for the phone has been held over (unavailable) too!
[Nexus 4 General] RiThBo:
Date on the play store just changed to 17 Jan. Was previosly 2nd Jan i think. Still says delivery estimate 16 Jan. I am 5 DEC. 5-6 weeker
[Nexus 4 General] daveshorty:
Oh me too. Plus email above from Wallet, and the amount withheld from my bank account balance.
[Nexus 4 General] Nova163:
Exact same thing happened to me: email received and money withheld from creditcard (no definitive charge yet).

Shipping tonight? :D
[Nexus 4 General] rikgarner:
Yep, £289.99 held today here too. It's not over until the doorbell rings though!
[Nexus 4 General] FrankBullitt:
At last, some real movement...
[Nexus 4 General] vukis:
Iv`e got this answer:

My inquiry was:
[Nexus 4 General] daveshorty:
hahahaha brilliant
[Nexus 4 General] Dazzh82:
No email yet but date just changed from Jan 2nd to 17th.
[Nexus 4 General] FrankBullitt:
Ahah, that's gold.
[Nexus 4 General] teox_:
When did you order guys? (Who received the mail)
[Nexus 4 General] daveshorty:
Evening of the 5th Dec here
[Nexus 4 General] Moonie17:
My Play still states...

Shipping estimate: January 16, 2013

:/
[Nexus 4 General] Nova163:
December 4th, 'received by Google' december 6th, estimate was 6-7 weeks at that moment.
[Nexus 4 General] CobalticBlue:
No movement here yet :(

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] Moonie17:
Want one of these too.... if i pre-ordered would still probably get it before the damn phone!!

http://www.androidcentral.com/offic...appears-norwegian-retailer-feb-release-slated
[Nexus 4 General] siwilkins:
Mine has also changed to 17th January, and within the last few minutes my available bank balance has decreased considerably. No email or change in wallet yet, but it is looking hopeful. My order's from the 9th, with the very dodgy 6-7 week estimate mentioned by a few of us so I'm probably further back in the queue than a lot of you.
[Nexus 4 General] Nova163:
Even though I don't really see the use yet, it looks so awesome :o
[Nexus 4 General] j0ff:
Yep, got today's date in Play. Still says expected shipping 23rd though. No emails.
[Nexus 4 General] Pompi_HU:
With my order made in 4th of December, but only "received" by Google in 6th of December where should I be on the line? Original shipping estimate was 4-5 weeks. Am I behind the 5th of December orders? Anyway nothing happened here... no date change, no card charge...
[Nexus 4 General] mojo22:
Sweet mine date has changed to todays date too!

I hope we get tracking numbers tomorrow, I think I'll mission out and try get it straight from the depot as oppose to waiting for monday.

Someone should tell LG ( lifes good ) that Lifes ****en short too!

Going to check my bank balance....
[Nexus 4 General] ste1164:
No email yet but my order is on the 17th too :)
[Nexus 4 General] adamw:
Me too. Hopefully email is imminent!
[Nexus 4 General] mojo22:
Yip I think you'll be just behind the dec 5th guys.

No date change in the google play?

Personally I'd be checking all my card details just to make sure it's all correct.

Also go into the play store and click on help, navigate to a link where you enter your order ID number and you'll receive an email with the estimated delivery date.
[Nexus 4 General] siwilkins:
Well, you obviously should be at the front of the queue. What the actual situation will be, I have no idea - and I expect that no-one at Google does either.
[Nexus 4 General] Gr00ber:
My google play date has updated to today and money held on my credit card. My order is from the 7th and a 6-7 weeker so fingers crossed, shame it coincides with snowmageddon tomorrow :p
[Nexus 4 General] Nova163:
I have the same situation and I just got the e-mail.
[Nexus 4 General] Moonie17:
Still not date change :( still stuck on the second with 16th shipping estimate, wtf!!

Right set up an auto refresh, DEDICATED with lots of PASSION.
[Nexus 4 General] Evostance:
Wtf. Ordered on the 5th and nothing
[Nexus 4 General] Moonie17:
Me too, feel like we're being fleeced.
[Nexus 4 General] Dazzh82:
Order placed on the 10th, money has been ring fenced.
[Nexus 4 General] ralph78:
Odp: UK thread - Contracts, news, information, etc.

No movement for me as well still estimated delivery 5th.

Sent from my SGS2 using TT.
[Nexus 4 General] Masoonic:
No change Dec 4th 4-5 weeker :(:crying:
[Nexus 4 General] shahin67:
No changes!

You're not alone, I ordered on 5th and nothing either!! No Wallet change, to Play store date change, no e-mail and no card charged!!
[Nexus 4 General] RomanosN:
Mine changed to 17th of January, too lets see.
[Nexus 4 General] matt_lfc:
Ordered on the 6th but nothing has changed in my Play account, still 2 January with the 16 Jan delivery estimate. Grrr
[Nexus 4 General] Moonie17:
Google couldn't organize a piss up in a brewery..

Are they for real.
[Nexus 4 General] Floppyz:
Order Date: December 8, 2012 11:07:06 AM UTC-8

Estimated Ship: 6-7 weeks

estimated delivery date: Jan 23, 2013

Google play date changed to Jan 17, 2013

money just being ringfenced

still no mail from Google :(
[Nexus 4 General] poopenhertz:
Ordered on the 10th and my date in Play has changed to todays date and on my credit card, I can't see the transaction but the available balance is lower than it should be which means it's been ring-fenced. Hopefully, we'll all get shipping emails tomorrow. :highfive::victory:
[Nexus 4 General] matt_lfc:
I don't begrudge people who ordered a day or two getting their orders before me, because in the grand scheme of things it doesn't really make much difference. But it does show that there's a complete scattergun approach to fulfilling orders.
[Nexus 4 General] daffyduck2602:
This all sounds promising. No change on my order yet from 2nd January. Still expected shipping / delivery date 23rd January. 6-7 weeks lead time.

Order date: Dec 9, 2012 6:30:11 PM GMT
[Nexus 4 General] CurtisD88:
8th dec. 6-7 weeker. Still 23rd estimate. No email/ update on Wallet. Not checked bank yet, Date still 2nd. C'mon google, we want shipping emails. :fingers-crossed:
[Nexus 4 General] daveshorty:
As far as I'm aware, no one's actually gotten a shipping email yet, the only email is from Google Wallet regarding the payment update I think. You're all good!
[Nexus 4 General] CurtisD88:
I ordered 3 hours before you. Still nothing. Will check again. :P Well before that guy.
[Nexus 4 General] Evostance:
How do you even know if your money has been ring fenced
[Nexus 4 General] siwilkins:
Also, it seems many people (myself included) have had the money ring-fenced but not had the email. I suspect it could be differences between card-issuers/bank-accounts requiring different amounts of involvement in order to get the authorisation re-applied.
[Nexus 4 General] Nova163:
On my creditcard it just shows as reserved, but not all creditcard suppliers show reservations
[Nexus 4 General] siwilkins:
Similarly, my bank account "balance available" is considerably lower than the true balance, implying that a payment has been authorised but not yet gone through.
[Nexus 4 General] daveshorty:
My available balance is all of a sudden the exact cost of the phone+shipping less than my actual balance.

Everyone who got the email - was it saying the same as mine, that your payment information had been successfully updated?
[Nexus 4 General] poopenhertz:
Same here. Can't see the trransaction, but I've done the math and £288.99 has gone somewhere.
[Nexus 4 General] adamw:
I checked my available balance on credit card, and even though there is no transaction shown, the difference between the credit limit and what has already been spent is exactly 288.99. :cool:
[Nexus 4 General] CobalticBlue:
No email but date updated to the 17th and a 288.99 (odd amount? I Expected 289?) pending transaction on my credit card!

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] Evostance:
Grf. I'm with NatWest and the amount spent plus the remaining balance adds up to my credit limit
[Nexus 4 General] Pompi_HU:
Finally something is happening here too, my google play date has updated to today and money held on my credit card. Fingers crossed.
[Nexus 4 General] ifti_a:
my date was also updated to the 17th today, just checked it now.....finally some freakin progress from the google clowns
[Nexus 4 General] ralph78:
Odp: UK thread - Contracts, news, information, etc.

I have a feeling that I will be left with no news myself.

Sent from my SGS2 using TT.
[Nexus 4 General] siwilkins:
Although, so far all they have done is restored the state of our orders to what they were when we'd just placed them
[Nexus 4 General] j0ff:
I'd be wary of calling this progress just yet...
[Nexus 4 General] ifti_a:
well i really think means progress.....its been quite a while since google had stock and with the production numbers hitting 20k a day. it must be our time, but im really just happy to see somthing after 5 weeks and 6 days!

:o
[Nexus 4 General] matt_lfc:
Order now updated to the 17th, which I'm attributing to good karma following my reasonable take on things :)
[Nexus 4 General] ifti_a:
well after the date changes on the 2nd Jan, today we are seeing the next updates.
[Nexus 4 General] CurtisD88:
Not me. Still on second of Jan.
[Nexus 4 General] Masoonic:
Mine still said 2nd Jan about 20 minutes ago but is now changed to 17th Jan :) Feels good to be included :p
[Nexus 4 General] ifti_a:
really ? wow so you have had two date changes, awesome stuff.

this means in a few days we should get our devices...

---------- Post added at 09:59 PM ---------- Previous post was at 09:59 PM ----------

give it a while
[Nexus 4 General] lawrences:
Mine date changed to 17th but status remains 'estimate shipping time 5 Jan '

Date changing doesn't mean anything. Will check bank account later.
[Nexus 4 General] grained:
mine also changed from the 2nd to 17th, the estimate shipping time is still 16th but money is not available anymore.

would be awesome to get it before the weekend
[Nexus 4 General] siwilkins:
I'm pretty sure that nobody's reported any changes to the status column yet.
[Nexus 4 General] BLADESMAN1889:
Great news fellas :good:

But what about the CSR's only today saying no stock for 3 more weeks ?

apart from the 1 who said google had stock delivered 2-3 days ago ? and then the email about 'wrong info given by CSR' ?

it makes no sense at all :silly: :rolleyes:
[Nexus 4 General] siwilkins:
I agree. I'm feeling these signs this evening are hopeful, but as I said earlier, so far all they've done is re-instate the authorisations - which is where our orders were at a month and a half ago. I hope this is a sign that things will ship soon, but I'm far from counting any chickens.
[Nexus 4 General] PepsiDude002:
Still on 2nd of Jan here :(

I suppose this date change is only for people who ordered in the first week?
[Nexus 4 General] ifti_a:
that must be crap, just to get people off there backs,

i think we will see our devices in a few days,

i dont have my smart key with me i would have checked my bank statement, but HSBC CC dont show pending stuff anyway:(
[Nexus 4 General] Moonie17:
YES finally got a date change :) im now on the 17th.... OOOSH
[Nexus 4 General] ifti_a:
cool, must have been my PM lol!
[Nexus 4 General] Moonie17:
Lol! Only just seen it mate! Must be!
[Nexus 4 General] BLADESMAN1889:
Just a tip guys - ;)

This is what I did [to avoid any more stress at the last moment - especially after all this time and hassle]

Go to your bank tomorrow or call them and get them [explain why] to put a note on your account that a 'Google Play Store Transaction' is going to be placed and not to query it - - I noted Barclays [my Bank] had flagged several members accounts and some other banks too.:eek:
[Nexus 4 General] Moonie17:
Due to having a debit card, and being with HSBC, i cant see if any funds are being held!

Does anyone know if i go to a cash point and check my balance it will tell me?!

If it does im swinging by one on the way to work tomorrow!!
[Nexus 4 General] ifti_a:
i thought they ship your device then charge the card ?
[Nexus 4 General] GretaLewd:
Ordered 5th Dec @ 10:55 UTC (18:55 UK time)

No change in Play at all until yesterday then: Play Status changed to Shipping Estimate 16th Jan

Just now, Play order Date changed to 17th Jan , and I can see 288.99 (= Nexus 4 + shipping) pending on my credit card. Almost wet myself:silly:

......could this be it?
[Nexus 4 General] Nova163:
Not a bad idea, I've had my wallet account banned for fraud because my bank refused the charged. Takes two weeks to get unbanned and your order will be cancelled.
[Nexus 4 General] Moonie17:
I frequently buy apps from the Play Store and have never had a problem, what do you think?
[Nexus 4 General] lawrences:
Just checked my bank account. Held 289.9 ! which means my n4 will ship soon! :cool: