yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Moonie17:
Yeah they know what the definition of "Customer Services" actually means! haha

But no luck, was not on their systems and nothing was in the van for delivery :(

Although this may be due to it being the Jersey depot, my order will have to go from a depot in the UK, to the one in Jersey, then to my house for delivery (eventually)..
[Nexus 4 General] CurtisD88:
I'd sacrifice anything for your internet speeds though :p
[Nexus 4 General] Moonie17:
Hehe thank you :p .... a pure masterpiece on fibre....
[Nexus 4 General] Gr00ber:
I just received an email from google... inviting me to take a survey :( It's like torture.
[Nexus 4 General] siwilkins:
If I can find some Chinese drop-shipping website selling Nexus 4s, either real or fake, then I might just go and order one for the sake of the superior customer service I'll get.
[Nexus 4 General] chris3131:
Called TNT and they don't have my postcode in the system. Does this mean I could be waiting EVEN LONGER, is my order lost forever?!
[Nexus 4 General] CurtisD88:
Same boat as you man.
[Nexus 4 General] Evostance:
Gave Natwest a call today. Apparently Google requested the money on the 17th and Natwest are now waitingn on Google to take it. If they dont take it within 7 days (so 3 days left) the transaction will be rejected..

Google told me they're waiting for the payment..
[Nexus 4 General] Moonie17:
Me three...
[Nexus 4 General] siwilkins:
Me four
[Nexus 4 General] chris3131:
Are you a Dec 7 order?
[Nexus 4 General] siwilkins:
I'm December 9th
[Nexus 4 General] 3Shirts:
Finally got my shipping email tonight at 10:37pm. I also have the TNT consignment number giving me the details of some random other parcel that was delivered back in October, I expect they recycle the numbers and haven't updated yet.

I'm in Bedford by the way, so south as well
[Nexus 4 General] antonusklesk:
It's a recycled number, only Google has it at this point, as soon as it's sorted by TNT it will refresh with tracking progress.
[Nexus 4 General] Audioboxer:
TNT reuse consignment numbers, do not worry if your order comes up as something tracked and delivered in the past.
[Nexus 4 General] MizuhoChan:
As was mentioned by someone else who got one, they reuse numbers. His was from the 26th too.
[Nexus 4 General] G405T:
Mine has just shipped!! :D
[Nexus 4 General] Spierbal:
I have yet to see anyone here say they received shipping email notification if they ordered N4 +bumper (order time 8:24). If I have missed it please let me know.

Curiously enough I made separate order for N7 32g mobile data. Just over 40mins ago I got an email to confirm that my N7 is shipped (order time 8.53).

I was foolish enough to add an overpriced bumper to mix. Its just chaos even for people that have been successful in ordering it.
[Nexus 4 General] danielsf:
Sorry, delete :) It's been a long day :p
[Nexus 4 General] WhiteHartMart:
Just read the posts above :D
[Nexus 4 General] soulja786:
Ok thanks guys! Now I understand :). But... whats the possibility we'll get our phones tommorow? :D
[Nexus 4 General] zibby64:
i know how you feel, i added one simply because i dropped my current phone a week ago and the screen smashed :mad:
[Nexus 4 General] MizuhoChan:
Heh, I was about to point out that your signature was quite ironic, but I see you found it =D
[Nexus 4 General] G405T:
Its a reference number, not a consignment number; information wont be found straight away :)

..Heh, you changed your post!!
[Nexus 4 General] lee.jarratt:
Turns out I just got the email saying that it has shipped! :)
[Nexus 4 General] Audioboxer:
That keeps the dream alive for the rest of us! How late will the last one be? :p
[Nexus 4 General] roughavoc:
I guess all I can say is Gratz on getting your Nexus 4's shipped. I'm still too sad to say much, hopefully it'll change before I go to sleep
[Nexus 4 General] MizuhoChan:
What's the location of the latest people to receive shipping notices anyway? Wondering which location they're doing now, assuming that's how it works.
[Nexus 4 General] Prom3theu5:
Manchester UK

Ordered 8:47 (been trying since 8:10)

Just got shipped notice (Well, thirty minutes ago)
[Nexus 4 General] thigger_tom:
Looks like they're still shipping. I haven't had the email yet but just opened up google wallet again to find it's now saying shipped (23:10). Ordered 08:36 for what it's worth. Tracking number goes to a package delivered last month at the moment though.

Edit: Leeds, UK (are they working their way north?)
[Nexus 4 General] MizuhoChan:
Ooh, halfway up the country. That sounds good, if it's how they're doing it. Thanks =)
[Nexus 4 General] Audioboxer:
Needing to sleep soon, have my page monitor setup in Chrome and a sound notification while I do some light reading in bed :laugh:

If it's done by distance though, Scotland will be shafted!
[Nexus 4 General] ksengodon:
At least you're getting that email.

Order date: 4 Dec (2 x 16 GB - separate orders)

Initial Shipping Estimate: 4-5 weeks

Date change initially to 2 Jan for both orders and later only one order changed to 17 Jan

Shipping Estimate 05 Jan on Play Store for both orders

But only one 288.99 is pending (not taken; ringfenced) on the bank account and I think the second order is more unfortunate. No shipping mail, not even a survey mail, nothing till this moment. The worst online buy ever had or heard of.

The irony is Google CEO Larry Page commenting about "facebook doing a bad job on their products". ''Dude, nobody could do any worse than what Google is doing with the nexus 4."
[Nexus 4 General] CurtisD88:
8th.
[Nexus 4 General] grained:
Just Got my nexus 4 delivered (5th Dec)

I guess they must really be trying to deliver it fast, it came in a flimsy bubble-wrap bag/envelope.

gonna unbox it right now :D
[Nexus 4 General] CurtisD88:
Did you get a shipping email?
[Nexus 4 General] CobalticBlue:
No movement here :(

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] Moonie17:
Just used the contact us form on the TNT website to see if any UK depot's have my details on file... reply i got after around 10 mins..

"Dear Mr D**** M***,

Thank you for taking the time to provide us with your feedback. We have evaluated your comments and forwarded the details to the correct department to make contact with you to resolve.

If you wish to contact us again in relation to your feedback, please reply to this email remembering to quote the reference number FB-079376.

Alternatively, you may also contact us by phone or fax.

Freephone: 0800 76 76 76

Fax : 0845 6000 439

Yours Sincerely

Customer Experience Team"

Heres hoping :)

Update:

Holy moly talk about fast CS, just got a personal reply stating they dont have anything under my postcode for december, and that they need a tracking number or google order number, will reply and keep you all updated!
[Nexus 4 General] grained:
yep, got it on friday night.

wow the tracking page from TNT is allready updated

the box seems to have been tossed around and the phone is freezing :eek:
[Nexus 4 General] siwilkins:
A friend of mine ordered a Nexus 7 a few months back. It came in a brown paper envelope, with his name missed off, to our office building of 200 staff. Someone else was known to be expecting a Nexus 4 and so was given it. Fortunately my mate saw that it had been delivered from the tracking and was able to find it and prove from the order number (the packing slip didn't even have his name on!) that it was his.

So not very surprised.
[Nexus 4 General] Evostance:
Right, quick phone call to Google and was told

Any orders with a shipping time between 4 & 6 weeks have been delayed by a week due to weather, shipping etc etc. I should have my phone within 2 days as it is with TNT. Basically, should be here this week, but if you email them saying it was 2 day delivery for £10 and its now past 2 days, you'll probably get it refunded
[Nexus 4 General] FrankBullitt:
Just checked with my friend in the UK.

No money ring-fenced, no date change in the playstore since the 5th of December, nothing but survey emails from google.

My friend emailed them and only got the automatic reply mentioning the 23rd of January delivery.

Seriously, it's getting a bit ridiculous.

He was also thinking of buying a N4 from the playstore once it was available again, but he might get one from a physical store before me...

Google has really messed this up beyond any excuse.
[Nexus 4 General] siwilkins:
I'm pretty sure that anything you get told on the phone by Google will just be the latest throwaway line that they are using to get us off the phone. They will have now heard that it's snowing in the UK and will be shovelling out this one.

Basically, the only truly reliable information you're likely to get from them is a paraphrase of "we don't have a clue what's going on"
[Nexus 4 General] Evostance:
Hmm i'm not convinced. This guy actually seemed to know what was going on.

He had checked all my account, told me when it was ordered, when it went to TNT, when they took my money, all my previous conversations, refunding my shipping etc etc.

Definitely was not the usual BS reply I've had from everyone else.
[Nexus 4 General] ivarth:
I gave up and bought my Nexus 4 from a store. Got a 20% discount off it though.

I canceled my order so one more is free for you guys :)

B.t.w. this phone rocks!
[Nexus 4 General] CurtisD88:
Say it was £400, 20% discount is £320. Not bad, where and how did you get the 20% discount from?!
[Nexus 4 General] LilDeamon:
5th of December order just came! The thing is freezing cold, gonna charge it now and set up. Good luck to everyone else! :)
[Nexus 4 General] E-nr:
Wait, what? Any orders between 4-6wks are arbitrarily delayed? So, like, they figured out who had ordered first and then assigned us to a supposedly delayed batch while people who ordered later than that got phones from some other batch that made it okay through the fire and flames?

At this point the winning hypothesis, I guess, is that us early order-ers are going to be pissed either way, thus making it more sensible for Google to focus on those whose deliveries aren't horribly delayed.

I feel kinda sorry for my CSR guy who thought he bought himself another week 10 days ago ("manufacturing stall") and who'll now have to make up some other bull**** excuse to keep me off his back.
[Nexus 4 General] CurtisD88:
Anyone who says they get a it can you tell us if you got an email shipping or not. Could be useful
[Nexus 4 General] siwilkins:
When they took your money? Have they taken it now (ie. since 10:46 when it was still an authorisation)?
[Nexus 4 General] CurtisD88:
If any of you get your phone without a shipping email make sure to post it here. Could be interesting to see. Sorry for double post
[Nexus 4 General] siwilkins:
I also got in touch with TNT via the contact form. Just had this reply:

So Google lied when they told me on Friday that it had already gone to TNT
[Nexus 4 General] Perks:
Ordered on 5th. wallet pending, playstore Delivery estimate 16 January 2013

Still no shipping email, authorization that google had over my card has expired

i guess for healthy reasons it's better for me to stop reading this thread...

i ordered through borderlinx so maybe it's the weather up there thats it's keeping them from shipping some orders (at least i've got to keep some hope, anyone knows how the weather is at Milton Keynes? :rolleyes: )
[Nexus 4 General] CurtisD88:
And me
[Nexus 4 General] Moonie17:
Yeah let us know shipping mail or none please people.
[Nexus 4 General] Raitei:
Two days left before I leave for University, it's just not going to arrive on time is it?

5th Dec, 5-6weeks and no shipping email.
[Nexus 4 General] ivarth:
I live in Iceland. My company buys all it's telephone service from Vodafone here in Iceland so I got the company discount for it. Indeed not bad.

Bought both for me and my wife, we both love it! :)
[Nexus 4 General] nabir:
Phone arrived at 9:12 in the morning, already rooted and installed CM10.1.

Amazing phone do notice slight yellowing at the bottom of the screen but I think that's just the LCD glue or poor calibration.
[Nexus 4 General] Moonie17:
Shipping mail received? or not?
[Nexus 4 General] lowtje:
I live in The Netherlands and I'm still waiting for the stock to return in UK :( a friend will order for me and then bring it to me in NL:laugh:
[Nexus 4 General] E-nr:
Yeah... You'll be looking at a 4Q13 delivery if you're lucky. Probably shoot for the iPhone 8 instead.
[Nexus 4 General] siwilkins:
Just wasted my time phoning customer service. The guy I spoke to now claims it has been sent to TNT - previously it had been with TNT. Apparently it is being sent to TNT from the US(!) I'd at least assumed that they went from Korea to the UK. So it seems that the 2-day shipping we've paid £10 for is even more of a con than we'd been led to believe. Individual orders actually get "shipped" from the US at whatever pace Google have decided is worthy of their loyal customers and TNT then provide a 2-day domestic service once they arrive.
[Nexus 4 General] Gr00ber:
I'm pretty sure CSRs just have a random excuse generator in front of them. There's no consistency at all to what people are being told.
[Nexus 4 General] lowtje:
Time will learn
[Nexus 4 General] siwilkins:
The one I just spoke to (see above post) was very rude and unhelpful - refused to escalate it. The information about them being shipped from the US did seem credible though as it would explain oh so much.
[Nexus 4 General] PepsiDude002:
11th Dec order here, 16GB just arrived for me at 11:30AM. I have yet to turn it on but I'm already in awe from the premium feel of the phone :D :good:
[Nexus 4 General] Evostance:
Another email from TNT:
[Nexus 4 General] lowtje:
I did already order an Diztronic tpu case (from US) which had a deliverytime of 10 to 30 days. Received it in 4 days :silly: Google get your **** together!
[Nexus 4 General] Moonie17:
Pretty much same reply i got..
[Nexus 4 General] CurtisD88:
Same with me. Told her to keep me posted. I think it was the same woman you were emailed.
[Nexus 4 General] chris3131:
Enjoy! Wow, so unfair!
[Nexus 4 General] Moonie17:
Suzanne?
[Nexus 4 General] blizard80:
1 week after my order... and no email or phone here yet.

this should not happen GOOGLE!
[Nexus 4 General] CurtisD88:
Suzanne Pickering Head of......
[Nexus 4 General] Moonie17:
Hmm, i got Suzanne Brown who is a member of the quality and customer experience team...
[Nexus 4 General] siwilkins:
One thing which depresses me about this whole thing, is everyone in my situation for weeks has been saying things like "I'll never buy a product from Google again" etc., then as soon as they arrive, the response turns into "Wow! It's an amazing phone! It's all sparkly and wonderful!". The fact is I know that I, and probably many others, are going to want to buy another Nexus device. And so I am terrified that we are going to have to go through this again. It feels like some kind of collective response is needed, in order to resolve the issues for next time. The kind of things I want from Google are:

* an acknowledgement that this has been wrong in so many ways

* an explanation as to why orders had not been shipped in the correct order

* an apology for the above

* details of how they plan to make it up to the customers whose trust in them has been left in tatters

* a commitment that orders will in future be processed and shipped to customers on a first-come, first-served basis

* clear accountability for the above - so that if it is clear this commitment has not been kept, we know exactly who to contact to provide a further explanation

* a significant change in their customer support "service" - CSRs in the country where the order was placed, a transparent "chain-of-command" so that problems can be escalated to people who will have the relevant information at their disposal

* an overhaul of the Play store, so that it does not tell misleading information, does not show duplicated orders, but instead shows more details information of the status of their order.

* acknowledgement that their CSRs have been telling untruths - an explanation as to why this is the case, and an apology.

* acknowledgement, apologies and an explanation for the customers who have waited months for their order only for Google to cancel it and then blame them

* accuracy in their documentation, ie. the correct amount which will be placed as an authorisation in advance of charges being applied rather than $1, using the word "estimate" on pages before an order is placed if that is what the quoted time is.

* a clear complaints procedure, allowing us to get in touch with people whose job is to provide an actual explanation and resolution for problems

I can't think how we'd go about it, nor that there would be any hope of success... but it really does depress me that I'm probably going to end up putting myself through much of the above all over again. I think all the people saying "I'm never going to buy anything from Google again are being hopelessly naive about themselves."
[Nexus 4 General] CurtisD88:
What I got
[Nexus 4 General] toori88:
I'm in the same boat! Honestly so tempted to switch to an iPhone 5
[Nexus 4 General] CurtisD88:
Well said

---------- Post added at 12:01 PM ---------- Previous post was at 12:01 PM ----------

Don't join the dark side :p
[Nexus 4 General] nabir:
Sorry forgot to add, shipping email received on Friday the 18th around 6:00pm.
[Nexus 4 General] lowtje:
Totaly agree! I made a thread to maybe combine thoughts on this matter. So not only the Uk users. I referred to you using your list! Check it out:laugh:
[Nexus 4 General] thanos_1:
Just called TNT but there is no package for my Manchester post code.

Credit card has a pending charge. No shipping email yet.

ordered 6th Dec.

very disappointed!! :(
[Nexus 4 General] RomanosN:
The whole order thing , is worse than the nightmare I saw last night :mad:
[Nexus 4 General] thanos_1:
Lol thats true!! :laugh:

btw i am from Greece too!!
[Nexus 4 General] ifti_a:
Nothing for me so far either.:(
[Nexus 4 General] Evostance:
Nice follow up from TNT...
[Nexus 4 General] variety:
Yeah, my post address is not in TNT's system either.... Which means the package has not been picked up by them (yet). Oh, God. I don't want to deal with this anymoooooore.
[Nexus 4 General] GretaLewd:
It's Arrived!

Finally...My Nexus 4 has just been delivered by TNT.

Looks better than I remembered (I only had a brief look at one in Carphone Warehouse last November)...but I don't want to risk switching it on yet, it's so bloody cold there's condensation forming on the glass!

Ordered : 5th Dec 10:55 UTC (18:55 UK time)

No status update until 17th Jan

Then on 18th Jan status = shipping & shipping email (and £288.99 pending on credit card)

Arrived today, 21st Jan, 12:45

p.s. for those that want to know : my serial No. starts 212K, which (based on an earlier post on this thread) I take means produced in December 2012 in Korea (also box says "Made in Korea" - bit of a giveaway). Where has it been all this time?
[Nexus 4 General] Moonie17:
Hmm maybe one of their employment requirements is to have the name Suzanne!

:laugh:
[Nexus 4 General] daveshorty:
I'm starting to wonder if these phones don't actually exist and this is some kind of massive Punk'd stunt and there are cameras on me right now.

...No I'm not really, but I am slowly getting driven to distraction!
[Nexus 4 General] yoonder84:
I wrote mail to the CSR last week, and the answer was:

I want to assure you that it is our goal to deliver orders in the order they are received. Please let me know early next week if you don't get an email containing tracking information and I can have your order investigated further.

I'm afraid i won't get the phone in the next 3-4 weeks. With a 1-2 week delivery time they have to refund the delivery fee if they send it today and in that case if they send it in a month too. So i think they'll send items only for those, whose are in the estimated delivery time.

I wrote back this morning but maybe they will investigate my case for 4-5 days and after it, they will apologize and make me sure of i will get my device in the next shipping round (which will be maybe in february or march...).
[Nexus 4 General] siwilkins:
According to the CSR I spoke to earlier, mine has been sent to TNT (they'd previously said TNT had it). When I asked where it was being sent from he told me that they'd sent it from the US. My guess is that each transit has been carried out in a "sunwards" direction, just for that extra special added inefficiency
[Nexus 4 General] CurtisD88:
This is getting ridiculous now. Maybe we will get emails from 5pm today or tuesday?
[Nexus 4 General] siwilkins:
Yeah, maybe. Although Google have taught me not to be in any way optimistic.
[Nexus 4 General] yoonder84:
By the way we are waiting for tuesdays like children are waiting for xmas. Google provide me 6-7 xmas so far.
[Nexus 4 General] rhymer2k:
Got my phone!!! I'm so happy *tears*....bye Folks its been emotional...hope Larsen B gets his extra phones too :)
[Nexus 4 General] Moonie17:
Just a quick one, ive seen 1 person mention they received a shipping mail this morning, has anyone else?
[Nexus 4 General] Gr00ber:
Not me. Not a sausage.
[Nexus 4 General] chris3131:
I'm weeping into my sandwich.
[Nexus 4 General] ksengodon:
Not for me.

Dec 4 Order (4-5 weeks)

Nothing yet.

Larry Page: "Facebook is doing a bad job of their products"

Me: Dude, what's Google doing with nexus 4.
[Nexus 4 General] Moonie17:
Nothing here either.... Sent Google the below after getting in touch with TNT...

And received this....

He knows what I mean? WEFDFIKADSFGJLDFSG HE KNOWS WHAT I MEAN!!!

Has he also been through this diabolical ordering process before?

Man they just feed us bullsh*t

Edit.... I've tasted the bullsh*t, and damn it is not tasty!
[Nexus 4 General] siwilkins:
My guess is that this morning's session at CSR training has been on empathy
[Nexus 4 General] ifti_a:
Today is ‘Blue Monday’, supposedly the most depressing day of the year.

Sick of waiting for that shipping email! arghhhh!
[Nexus 4 General] RomanosN:
I am an inch away for canceling the order and getting a Huawei Ascend G615 from Amazon.de in 10-15 days at least I'll know when I'll get it.
[Nexus 4 General] siwilkins:
I think the people who worked out that equation did actually have access to Google's shipping schedule

---------- Post added at 02:03 PM ---------- Previous post was at 02:02 PM ----------

Can you get it and return it if your Nexus turns up first?
[Nexus 4 General] RomanosN:
I hope I could but I dont think its possible as I'll order it from amazon.de, and the orders will begin early next month so I have 10-15 days before the sales of Huawei Ascend G615 starts
[Nexus 4 General] texaslittleangel:
Received shipping email Friday eve, checked TNT this morning and had the following:

18 Jan 2013	Out for delivery between the hours of 09:00 - 18:00

21 Jan 2013	06:39:09	PARK ROYAL	Out for delivery.

21 Jan 2013	04:46:47	PARK ROYAL	Shipment received at destination depot.

I am not doing the victory dance until I have the bloody phone in my hands!

Ordered on the 4th Dec @ 11:07PM

Confirmed on the 6th

Changes on Wallet and Play on Jan 2

Shipping email sent on Jan 2

Charges to CC on Jan 2

"Official" shipping email (after their Jan 2 F***k up) Jan 21
[Nexus 4 General] siwilkins:
No way - I hadn't realised that there had been people charged and emailed on the 2nd!

Considering they claim that they only charge when it's been shipped, I think they've basically stolen from you. At the very least I think you deserve a shipping refund for every 2-day period that they have failed to deliver it. That makes a good £100
[Nexus 4 General] Moonie17:
I think i will actually do the chicken dance when i finally receive this phone!
[Nexus 4 General] CurtisD88:
I have been saying this to people for ages. I was charged and I hadn't even got an email. Charged on the Friday I think.