yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Boeing100:
Just to clarify, mine is only changing from pending to pre-order and back in the "my account" section of the play store. It still says "pending in Google Wallet.
[Nexus 4 General] redrum217uk:
Also getting pretty ordered on my account now.
[Nexus 4 General] wkd2639:
Now, either some kind person will come up with the link to the form for the spreadsheet - or I am going to have to start trawling backwards until I find a post with the link.....
[Nexus 4 General] redrum217uk:
I cant see the post where he says this, but I'm not on my PC tho....
[Nexus 4 General] Lawliet:
Note that I've not received any shipping information on the 3-5 days order even though it's been saying "Complete" for days.
[Nexus 4 General] wkd2639:
But the 3-5 day orders are different, they are like ghosts in the system.....
[Nexus 4 General] 2.0:
This has to be the most amount of excitement I've had from the Play Store since I first ordered it. :D

btw links to spreadsheet update form and the spreadsheet itself.

Update:https://docs.google.com/spreadsheet/viewform?formkey=dGFNLTdwbkZMWWdfQ19uamtqaHhCc3c6MQ#gid=0

Spreadsheet:https://docs.google.com/spreadsheet/ccc?key=0AhVDKY5WqKkAdGFNLTdwbkZMWWdfQ19uamtqaHhCc3c#gid=0
[Nexus 4 General] Jala150:
Google UK Managing Director has replied to the google+ messages:

"Dan Cobley 15 minutes ago

Folks. I am very sorry to hear about your poor experiences. I will look into it and get back to you.﻿"

At last we may be getting somewhere, If you haven't contacted him yet please do so so he can get a scale if the issue, especially you 3-5 dayers

Links to his Google+ account are a few pages back
[Nexus 4 General] wkd2639:
Thanks, updated unfortunately it's added a new record instead of updating my old one - could someone remove my original one - I think I probably entered the order date differently :/
[Nexus 4 General] munkimatt:
My 3-5 day order is still Complete/Pending

1-2 week order is now Pre-ordered (was pending)/Pending
[Nexus 4 General] Nathanation:
my 16gb order shows "preordered" now too.

My understanding of a pre order is that we have ordered an item not in Stock.....
[Nexus 4 General] Pottrell:
Okay so what's better, Pending, or Pre-ordered? Mine has changed to Pre-ordered:|
[Nexus 4 General] stennett:
My 1-2 weeks order now says Pre-order, is this good or bad? who knows?
[Nexus 4 General] dpmcalli:
The only thing that makes me skeptical that this changing status means anything is that 4-5 weekers are getting it too. I cant see there being enough stock to forfill those orders as well?
[Nexus 4 General] Android001:
Indeed. Looking to find out just that.

At this point, I don't think it matters. Not a real indication that stock levels have changed. I think all changes need to be taken with a pinch of salt.
[Nexus 4 General] furrypotato:
Mr too. Seems to be permanently on pre-order now.

I'm 1-2 weeks 17:08:51

I'm going that's a good sign, and not a sign that they have received such but not enough to fulfill my order so I'm being changed to a mere pre-order state to wait yet another shipment in s few weeks.

Anyone with a much earlier order time seeing this ?

Oh and link to your correct page

https://play.google.com/store/account?feature=gp_receipt
[Nexus 4 General] Harv.!:
Do you think Dan Cobley might feel so sorry and embarrassed about the whole mess that he'll give all those commentators on google+ a free Nexus 7 ?...maybe not lol, but it was worth a shot.
[Nexus 4 General] wkd2639:
My understanding of Pending is "we haven't done anything with this yet"

Pre-Ordered whether good or bad (probably means we have asked LG to send us a device) - is better than Pending.

Backorder is different to Pre-Order - Backorder means the device hasn't even been made yet....
[Nexus 4 General] thomss79:
Mine just changed to Pre-Ordered too! ordered on the 4th, at 5:10
[Nexus 4 General] aceshigh:
Not a chance. They are not Apple (refers to the guy who sent back an ipad with the message wife says no and Apple sent him an ipad back saying Apple says yes) :laugh:
[Nexus 4 General] RiCh_vRS:
Just checked my 16GB (1-2 week) order and it has also changed to Pre-ordered.

My 16GB US order did the same thing too. It went from Pending to Pre-ordered and then I got the shipped email that night. I think the pre-ordered means that they have allocated a device & shipping label for you.

Hopefully the shipping emails go out tonight and the phones will be here on Friday/Monday as expected.
[Nexus 4 General] 2.0:
Lets hope so!
[Nexus 4 General] capt_carl:
Weirdly Mine says Pre-Order but I'm a 5-6 Weeker. I've only been following the thread out of boredom while I wait for the phone I'm not expecting it till well after Christmas.
[Nexus 4 General] munkimatt:
If you guys look at your orders on the mobile view of Google Wallet what oes it say next to the listing in the list of everything you've bought (so not when you're actually 'in' the order.

My 1-2 week says 'order in progress', 3-5 day says nothing.
[Nexus 4 General] Bettz:
Mines gone to Pending now
[Nexus 4 General] Nathtech:
WHAT THE F*CK WHY HAS MY ORDER GONE TO PRE ORDERED?!!?! IM ACTUALLY GOING TO KILL GOOGLE SOON!!! Anyone know whats going on??!?
[Nexus 4 General] contourman:
Ordered one at 4-5 weeks on Dec 4th at 5:45pm, then decided to order again at 6-7 weeks this morning at 8am in case Google get's confused again. They are now preordered. It doesn't mean anything. Only weird thing is this morning's order appears twice in the play store.
[Nexus 4 General] GretaLewd:
I'd like to think you're right....mine's gone to pre-ordered.

However, I'm a 5-6 week, ordered at 18:55 on 5th Dec. Either I'm going to be very lucky...or pre-ordered just means "you've got one allocated sometime in the next 5 weeks"
[Nexus 4 General] Nathtech:
Wait... Preordered is a good thing? Oh phew!! Cmon google do your magic and send the magic email tonight!!!
[Nexus 4 General] dave83uk:
16GB 1-2 week delivery ordered 4th. Still showing as pending
[Nexus 4 General] RiCh_vRS:
Did you order 8GB or 16GB?
[Nexus 4 General] dpmcalli:
Yup, its looking like it might ship tonight. Except it seems *everyone* is getting this - even the 5-6 weekers.
[Nexus 4 General] kxuli:
My 1-2 week order says nothing...

BTW, the word I had to put in the catcha to post the message was "stock".......even the forum makes fun of this, hahaha
[Nexus 4 General] hicks12:
Not everyone... 3 - 5 day here still hasnt moved from PENDING in google wallet (has been complete in play store since ordering).... fun times!.
[Nexus 4 General] Android001:
No such luck here, that I can see at least. My wallet is unchanged. Play store does say pre-ordered though.
[Nexus 4 General] Lawliet:
Don't get too hopeful. My 3-5 days "Complete" order has not even shipped yet.
[Nexus 4 General] Nathtech:
Wowowow this has made my day! Going to sleep early tonight and hope to see the magic email when i awake! Not going to spend all night waiting for it! :P
[Nexus 4 General] :
I have a better and faster solution for future Nexus launches.

We order in the play store again and pay the ~£300.

But instead of sending us a phone, Google email us a time and date and a plane ticket.

They can put on a private plane (like a shuttle bus, just on a bigger scale) between the UK and the factory making these phones.

When you get of at the factory you make your own Nexus, get back on the plane and fly home with it. :)
[Nexus 4 General] GretaLewd:
16GB, ordered 18:55 5/12/12
[Nexus 4 General] buddha102:
Is there any other Google employees we can ask on google + ?

If Dan is like the play store device support then we should expect a reply approximately umm.......never :(
[Nexus 4 General] dave83uk:
Ah play store pre-ordered wallet pending. Hmmmmmmm
[Nexus 4 General] Nathtech:
Hopefully this is a good sign!!!
[Nexus 4 General] moneybanks14:
exact same boat as you!! anyone else?
[Nexus 4 General] RiCh_vRS:
Wallet only goes from Pending to Complete once they send out the Shipped email.

Keep an eye on Play Store for the order activity.
[Nexus 4 General] sert89:
yep ordered on 4th 17.39 a 16gb and my play store account has changed from pending to pre-ordered i really hope i can get my nexus delivered before christmas. btw google wallet still says pending. p.s. 4-5 weeker here
[Nexus 4 General] dave83uk:
Oh I certainly will be :)
[Nexus 4 General] munkimatt:
This is what I mean. I explained it terribly.
[Nexus 4 General] Josh98:
Mines showing preordered as well. Least it's some kind of activity! XD
[Nexus 4 General] baza23:
My 5:07 order for an 8GB model has just changed from pending to pre-ordered.
[Nexus 4 General] gardinerbhoy:
where does it say the status of your order in google wallet? mine just says google commerce have received your order.

play store status has changed from pending to pre-ordered, ordered at 10 past 5 on the 4th.
[Nexus 4 General] Nathtech:
Well it looks like everyone is getting "pre-ordered" now EXCEPT the 3-5 dayers. Which supports my theory i came up with earlier. Sorry you guys its not looking good for you, really hope we all get ours before xmas!
[Nexus 4 General] Android001:
Ah right.

Nope, none of that here. Looks like you're in luck!
[Nexus 4 General] ManMOuntain:
Ordered on December 4th at 17:10 with 1-2 week estimated delivery, the cost of phone was charged on credit card that day. Yesterday, the 11th, funds where released on credit card and tonight Pending status on Google Play's my account changed to Pre-ordered.

Could my Nexus 4 soon be on it's way? I'm feeling a little hopeful but I won't hold my breath :eek:
[Nexus 4 General] kxuli:
The screen just before that, lists all the purchases you made on Google: top pending, bottom completed :good:
[Nexus 4 General] snowmobile:
Me too. Still not looking good for us 3-5 dayers :(
[Nexus 4 General] :
1-2 weeker here also confirming that my order has just become 'Pre-ordered'

I have just sent an email to Google Play asking for some clarification on what this actually means.
[Nexus 4 General] Harv.!:
16gb Order date: 04-Dec-2012 17:09:23 GMT 1-2 weeks is also showing pre order now...not sure what that means, but hey it can't be bad...can it, lol ?
[Nexus 4 General] Lawliet:
The mobile interface only seems to appear in Firefox when using the phone. But anyway, I notice that the 3-5 days delivery says in progress whereas the 1-2 weeks one has nothing.
[Nexus 4 General] RiCh_vRS:
Yep that is how my US order went. They should charge your card again and then your shipping email will be on it's way :good:
[Nexus 4 General] Motogp1:
Another 1-2 weeks order changed from pending to pre order.
[Nexus 4 General] Carnoustie:
I'm not so confident mate... my 4th - 507 has changed to pre-order

BUT

so has my order placed on the 7th (both 16GB)
[Nexus 4 General] SreePillai:
maybe like someone said a few pages ago..the 'marco-polo' must have brought a bigg shipment of the phones and so everyone (regardless of the estimates) will get one soon....

wishful thinking? i think so
[Nexus 4 General] starfarer:
I wanted to be hopeful reading that but even the cancelled one from 7th is showing as "pre-ordered" on play store. The only email since order and in record time (within a minute) from google was the cancellation one. Still waiting from 4th 17:06:07, 1-2 week.
[Nexus 4 General] hunnymonster:
Same here 17:20:55.... 'Mon the Google/Computer2k/TNT
[Nexus 4 General] smallishnote:
Been watching this thread since Friday.

I'm a 16gb 4th Dec. 17:09:16 1-2 weeker myself, and have pre-ordered on my google play account too.

Tbh I'm not really that hopeful that it will arrive before Christmas after the omnishambles Google have made of the whole thing, but I'm hoping!
[Nexus 4 General] hicks12:
Christ my phone is so slow I have just found that I have been sent another email:

Hello Lee,

I'm currently conducting a thorough investigation with our shipping provider regarding the issue you've reported. I apologize for the inconvenience and will provide an update as soon as I have information to provide.

Regards,

Charlene

It seems my order did get passed onto a specialist as its a different person, only sent 1 email :P. Hopefully Charlene doesnt take long!.
[Nexus 4 General] vaniok:
I've checked my online CC account, got again pre-auth. I had it in the 4th 5:06:29 1-2 week when I place my order, then it disappeared and today got it again.

Pending transactions

£-288.99

What's this?

These are transactions that we have authorized, and will appear on your account in the next few days.

Just spoke to Barclaycard CS, they told be that I've been refunded £288.99. So I guess I can forget about receiving N4 before x-mas, so no present for my wife :(
[Nexus 4 General] munkimatt:
As a pessimistic person I'm getting too excited here. It's only a charge of a word, nothing else seems to have happened in regards of funds being taken. Seems incredibly strange that yesterday/today they're saying "3-5 weeks" and today they're getting shipped.
[Nexus 4 General] tingleby:
I wonder if its the same person or just a bot

Hello Tom,

Thanks for replying back to my email. Turn around time for responses are generally 24-48 hours. As soon as I receive an update I'll email you directly. Thanks again for being so patient.

Regards,

Charlene

The Google Play Support Team
[Nexus 4 General] kxuli:
Hi guys, more random data to bring here:

I have re-re-re-checked my estimated shipping time via email (automatic reply quoting the order number, you know...), and I am receiving no reply.

Anyone else? XD
[Nexus 4 General] RiCh_vRS:
The refund is normal too. My card had the holding charge which then dropped off. After that I had a refund show up and then was charged again when they shipped the device. I have no idea why they do it like that.
[Nexus 4 General] deeman:
Ordered a 16gb model last week on the 16th with shipping 6-7 weeks.I received a confirmation email but no back order but my order has now changed from pending to pre-ordered hopefully i dont have to wait the full shipping time
[Nexus 4 General] dpmcalli:
Possibly more Google CSR BS but its sort of encouraging: http://xdaforums.com/showpost.php?p=35362163&postcount=37449

"Finally got through to someone with common sense. Asked about the status change from "pending" to "pre-ordered" and he said that the system is now FINALLY sorting orders in the manner in which they were received so that people who order later do not end up receiving their phones before people who ordered earlier. So he said that the orders that have switched to "pre-order" status are about to be shipped and are awaiting tracking numbers. He said once the tracking number is assigned the status will change to "completed." So that's what the deal is I guess, if we are to believe that he really knows what he's talking about. Frankly after all this I don't trust Google and I don't believe him!"
[Nexus 4 General] roblorduk:
both my 1-2 week orders are now pre-order too. Here's to hoping for some movement tonight!
[Nexus 4 General] RiCh_vRS:
That is pretty much what I said a few posts back and what happened to my US order.
[Nexus 4 General] Carnoustie:
suppose the next thing to look out for, is a re-charge on our bank accounts, as I doubt they'll ship without testing for funds
[Nexus 4 General] catlog:
F*ck Google. Order changed from Pending to Pre-ordered.

http://gyazo.com/c75922c1268b7c4b87f882cac2462cd5
[Nexus 4 General] dpmcalli:
This is probably a good thing mate :good:
[Nexus 4 General] moneybanks14:
hang on, if they are shipping in the order that they were received then why have 3-5 day purchasers heard nothing at all!! Load of BS!
[Nexus 4 General] Lawliet:
I'll have to ask this CSR for the Tracking number of my "Complete" order then. Not really trusting their words.
[Nexus 4 General] sidhaarthm:
That was me :) I hope what I predicted is true!!:laugh:
[Nexus 4 General] SreePillai:
i think we r the most optimistic bunch of guys i've ever seen..despite not having anything but droves of disappointment over the last week..we so easily get excited at the slightest sign of anything really.

haha sincerely hoping this doesn't just turn into another heartache
[Nexus 4 General] catlog:
Haha, I didn't see the posts before posting this. If that is true, then great! :fingers-crossed:
[Nexus 4 General] RiCh_vRS:
Some people did report having their device shipped out before being charged but Google eventually charged them a few days later. That is why they put the holding charge in the first place to make sure they will get their money.
[Nexus 4 General] Josh98:
No change on my bank account - we'll see what happens.

Just in preparation, what's the deal if you can't be in on the delivery date?
[Nexus 4 General] frodoisdead:
This is balls. 3-5 dayers have had a completed status since the get go as far as I know. I think that could a significant part of the issue. Could it be possible that Google are missing these orders because it appears as though they've already been completed?
[Nexus 4 General] BadMonkey:
I wondered that too.
[Nexus 4 General] RiCh_vRS:
It's possible that the order might have already been shipped. People received shipments without getting any tracking info.
[Nexus 4 General] Lawliet:
Then that would be a worse thing. It changed to Complete last Friday and I've not had anything since. No missed delivery. No phone calls from TNT, nothing.

EDIT: Might add that it's still pending in Wallet.
[Nexus 4 General] dpmcalli:
You can pick it up from the depot but they can be quite far away as there doesn't seem to be that many of them. Here's the depot locator

http://cgi.tnt.co.uk/depotlocator/depotlocator.asp
[Nexus 4 General] snowmobile:
I'm thinking that way too. Mine has been stuck on completed in Google Play ever since I ordered, and stuck on pending in Google Wallet.
[Nexus 4 General] Boeing100:
Looks like status in Play Store is permanently in "pre-order" now. Still "pending" in Google wallet though.
[Nexus 4 General] RiCh_vRS:
Then it's more likely to do with Google screwing up the orders that had 3-5 days shipping. As we all know those devices went out to the wrong customers who ordered later on and since it's passed the 3-5 days window the system probably thinks that these orders have been completed and now has moved on to the 1-2 weeks orders.
[Nexus 4 General] redmamoth:
Sounds like lots of people are about to get orders shipped, apart from 3-5 dayers. What a complete ****up!
[Nexus 4 General] Lawliet:
Looks to be the case. At least things are looking slightly better for the other 1-2 Weeks order. I can, at least, pass it to my friend who is using a rather ****ty phone right now.
[Nexus 4 General] variety:
So if I'm away when the shipping guys comes to the door it will go to their depot? How long is it there for me to pick up before it gets send back to google? Anyone got previous experience with this? I'm going away next week until beginning of Jan.
[Nexus 4 General] BadMonkey:
10 miles, open until 7.30pm. Enough time to get there after work.
[Nexus 4 General] hicks12:
Hmm more interesting news for myself, thought I would check the status via play store (as you have all mentioned it changed).

Mine still says Complete for the 4th order, however I did order a second one on the 6th (6 - 7 weeks lead time) and cancelled that one on the 8th as I needed the funds and thought it probably was likely that I would actually get my original order soon (very naive!) and well it created 2 orders for some reason and one have them has changed from cancelled to Pre-ordered.

So now I have 3 16gb orders in my play store list, 4th december complete, 1 8th is preordered and the other is cancelled.... maybe I can be lucky! come on google!.
[Nexus 4 General] useless123:
Hi guys, been following this thread for a while.

Today I got bored of emailing robots so called Google. A yank called Fraser told me he could see my order was with TNT and was awaiting processing with them. Sounded too good to be true.

So I called TNT and they confirmed this was nonsense, they don't collect ANY orders without assigning a consignment number. Bottom line - no consignment number, no order with TNT.

So I called them back and another american chap explained it was on "Back Order". After much frustration on my behalf, he told me the Dublin warehouse where all Google Orders are sent from for the UK. is entirely depleted of Nexus 4 devices.

The next shipment from LG is expected within 2 weeks. Myself and the other 3-5 dayers should be top of the list for the next batch.
[Nexus 4 General] Josh98:
Going to have to pray I'm in then.. Long way away for me. Don't they redeliver?
[Nexus 4 General] hicks12:
haha useless123, I spoke to that guy yesterday! He said the same thing yet mine was with TNT and they were having a back log and this was yesterday! He said he couldnt confirm when I would get it... bloody yanks sometimes!.
[Nexus 4 General] Lawliet:
Thanks for the information. I'm pretty mad right now, seeing that they might probably have sent all those orders for the 3-5 dayers wrongly to those who ordered late. What a waste of time.
[Nexus 4 General] dpmcalli:
Yeah you can arrange that too. You can also do that through the website.
[Nexus 4 General] FTMDan:
Mine still says Pending in Wallet but Complete in Play Store. No money taken as of yet..
[Nexus 4 General] Boeing100:
hahah thanks buddy, you have single handedly killed the mood for tonight :)
[Nexus 4 General] jtc42:
Be fair, everyone here is happy to admit that these reps have no idea what they're talking about when it's good news, but when it's bad news like this, we never think it might be another case of having no clue what's going on.

I'm not getting my hopes up, but still.
[Nexus 4 General] GretaLewd:
Interesting.

Earlier this evening my order status in Play store changed to Pre-order, and now I have a -£289.99 pending transaction on my credit card (following on from a £289.99 holding charge which dropped off yesterday).

How long did it take for you between the "refund" and final shipping?
[Nexus 4 General] Big_Ted:
OOooo I am so excited, :victory:

I have just had an email telling me it will dispatch by the 19th..... :laugh:

Oh and I have also had an email telling me it will be 3-5 weeks. :p

So 3-5 days has turned into 1 week and 3-5 weeks at the same time...... :eek:
[Nexus 4 General] hunnymonster:
73 for me. Thank $DEITY I work from home :)
[Nexus 4 General] dpmcalli:
What time do the shipping emails usually start getting released? I would have though we'd see some by now if stuff really is getting dispatched tonight.
[Nexus 4 General] BadMonkey:
I see what you did there.
[Nexus 4 General] snowmobile:
Are you me :confused: :D

My order still says complete for the 4th, I did a second order on the 6th, got worried about the funds so cancelled that one on the 8th. I also naively thought they would process my first order first! My second order duplicated itself too and one of them changed to pre-ordered tonight and has now gone to pending rather than cancelled.

So now I have 3 16gb orders showing: 4th Dec complete, 11th Dec cancelled, and 11th Dec pending.

No idea why the date of the second order is showing as the 11th as I certainly didn't make or cancel an order on that date.
[Nexus 4 General] Boeing100:
From what I've read on other threads, around 2 or 3AM but it seems to vary
[Nexus 4 General] Drew474:
I just noticed google took money from my account on the 4/12/12

CARD PAYMENT TO GOOGLE *M L P,148.95 GBP ON 04-12-2012	£148.95

Im a 1-2weeker, havent heard anything from them. Just emailed to ask what has went on.

Anyone else had something similar?
[Nexus 4 General] fridgeman:
Just a thought, perhaps google are changing everyone to preorder to stop us cancelling the order?
[Nexus 4 General] smallishnote:
£148.95? That's a very strange amount. Seems like they took half of the money required for a 16gb (well, near enough)
[Nexus 4 General] Drew474:
Yeh, this is the first i have checked my account since i ordered. I wasnt too fussed about waiting for my order until I seen this.
[Nexus 4 General] klinkerhoffen:
What's happening?

Another 3-5 day order .... No idea what's going on. Still showing complete in google store and pending in wallet. Funds have been released again.

Looks like we're going to be last to receive these by the look of it!!! :crying: