yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] :
I have the Maxell Airvoltage Qi pad, waiting for my N4 to put on it.

I don't use my phone overnight (unsurprising) so it can charge that way. The benefit over a wire? I've worn out the USB ports on a couple of phones over their lifetime with me, and I know others who have done likewise. Also, I'm coming from the Motorola Defy, which is a waterproofed phone. Whilst I know and accept that the N4 is not, the only significant points of weakness in terms of splash protection (rather than immersion protection) are the headphone jack and the USB socket (and a colleague of mine killed a brand-new LG prada 3.0 by getting a bit of water into the USB). By not constantly needing to use the USB to charge, I can offer it some protection in the form of a silicone bung which can live permanently in the port.

The trick that they have so far missed is the Qi car mount. I have the car mount for my Defy and it's excellent just being able to pop the phone into the mount. The really annoying thing is having to then connect up the charger lead (as 3 hours of traffic update satnav would play hell with the battery). It would be significantly more convenient to just drop the device into a Qi car mount and not faff about with connecting up charger leads.

No, I'm not going to argue that I NEED wireless charging. However, I can have it and it makes life more convenient. Why not?
[Nexus 4 General] BadMonkey:
Great stuff. Many thanks for all your work on this.
[Nexus 4 General] mark_glh:
A Qi brodit would be awesome you're right, however would a qi charger provide enough power in that situation? I know the standard USB port in my car didn't quite provide enough for my One X to stop the battery draining. Sure it slowed it down but as the phone requires 1A to charge at full speed it still drained slowly.
[Nexus 4 General] jayehwhy:
So I just got told by Google CS by a seemingly genuine guy that everything his colleagues had told me in the past is bs and that the depot currently has no stock whatsoever but is still expecting delivery in time for my phone to be shipped to me within the timeframe. Given their evident inefficiency I think that is definitely too far fetched for me to expect a phone by Tuesday.
[Nexus 4 General] gumbald:
Still grates a bit that they won't make anything public...
[Nexus 4 General] BLADESMAN1889:
To anyone that HASN'T -

DON'T FORGET TO HIT Smadger's THANKS BUTTON !!!
[Nexus 4 General] furrypotato:
Of course, it could be that they do have stock but that Dan had stopped shipments whilst they investigate the ****-ups ?

Ie we'll have to wait until they think they have solved the problem with orders shipping on wrong order before they ship any more.

And to be honest, if rather wait an extra couple of days if I know they will ship the correct orders first.
[Nexus 4 General] @home:
I am just waiting the arrival of the Maxell Qi pad, I have an N4 So I'll let you know what it's like for charging, if it indeed does work
[Nexus 4 General] furrypotato:
Oops duplicate post sorry
[Nexus 4 General] dingo dog:
Smadger! I want to buy you a beer. Sort your donation link. And on a serious note I will cancel my order if There will be no changes to my order by 19/12/12, Im a 1-2weeker. Ill just grab myself galaxy advance till next galaxy phone.
[Nexus 4 General] palexr:
wouldn't an effective way of getting Google to accept order cancellations be to threaten them with returning the goods within 7 days of receipt under the Distance Selling provisions unless they cancel the order? The last thing they would want is a mass of phones returning and clogging up warehouses (which they don't have and need to pay for), inventory on their books, administering the whole returns process, etc....?
[Nexus 4 General] dingo dog:
Well thats an idea, and we could open them and peal the films off, then return them, so they will need to repack it again. That was slightly sarcastic, but if I get my nexus, I dont think I will be returning it. But idea is good.
[Nexus 4 General] calyxim:
I might return my n4 as well (if they ever send it) . HTC butterfly is so tempting apart from its name :D
[Nexus 4 General] Nickedynick:
Or we could redistribute them ourselves based on original delivery estimates, and send Google an invoice for handling fees (along with instructions on how to do this properly)...?
[Nexus 4 General] element332:
I just cancelled. I had N4 16 Gb ordered 4th at 17:07 with 1-2 weeks delivery.

I didn't mind waiting for the phone for two weeks but I really mind all the lies Google is telling us. Its just so dishonest. They had over a week to sort this out. But still people who ordered after me are getting their phones sooner.

If Google does not want my money I'm sure HTC will take them.

One more Nexus for you guys. Good luck.
[Nexus 4 General] perrywhite:
I'm a 3-5 dayer and after chasing for a couple of days for an update, I've just received a similar (same?) email as one quoted a bit earlier

We're researching reports of delivery lead times being misquoted to some customers, and apologize for the inconvenience.

We take these reports very seriously and are working hard on a resolution. Though I'm unable to provide specific delivery information at this time, I've made a note of your order and will get back to you as soon as we have an update to provide. We are hoping to have an update for you in approximately 24 hours.

If I can assist you further, please let me know.

Sincerely,

Jason

Google Play Support Team

I really hope they aren't going to try and say that the original delivery times were sent out in error and the email was wrong - I've had the time confirmed back to me in email and by phone so I know the system saw me as a 3-5 dayer. Clearly they haven't met that timetable but the fact they sent out later orders first really undermines any suggestion that they didn't have stock to meet at least some of the 3-5 dayers who are now backordered.
[Nexus 4 General] smadger:
(Again my favourite phrase these days) Looking at the data from the site so far, and trying to correlate comments on XDA etc, it seems that we should all initially expect the worse, and hope for the best. The CSR's appear to have little information, so asking them what is going on at the present time wont be particularly helpful.
[Nexus 4 General] perrywhite:
I agree - between your letter and the Google+ posts, Dan sounds sufficiently engaged to put out a clear position on stock levels and realistic delivery times when he has that information and anything before that is going to be as reliable as the other comments from CSRs over the last week or so.

I'd rather know for sure, even if its going to be after Christmas, as long as they intend to make deliveries in an equitable order.
[Nexus 4 General] SreePillai:
i agree..i'm just waiting for the price to be announced and then decide whether to get it
[Nexus 4 General] fatman42:
I ordered on 4th Dec and was quoted 1 to 2 weeks in my order email. I spoke with Google this morning (number on the order email). They told me my device would ship on 17th Dec for delivery on 19th Dec. They also commented it was only those people who were told 3 to 5 days that wouldn't be receiving their orders within the quoted period. We'll see ...
[Nexus 4 General] Lawliet:
I'm switching from a HTC One X and it's frankly the most disappointing device ever from HTC. The phone overheats (to 50+ degrees!), has poor battery life amongst other annoying software tweaks. But I think that is due to its lousy Tegra 3 chip whereas the Butterfly is running S4 so it might have a better performance.

/digress

And well, my experiment at ordering a N4 last night didn't work out. Going to cancel it and continue waiting!
[Nexus 4 General] scho047:
lets hope that really is the case! :) sounds really promising if that is the truth!!! as that is what i had been getting told on number of accounts also.

fingers crossed guys!!!!

delivery note here we come! and shipment of phone by tuesday/wed!!!!!! GOOOGLLLLLEEEEE come on!
[Nexus 4 General] smadger:
Woah! Sounds like a faulty handset to me, my flatmate has a oneX and is ace!
[Nexus 4 General] jason56d:
Which doesn't need a brain surgeon to work out Google, as the 5th day was Tuesday just gone! Good luck for 1-2 weekers. Us 3-5 dayers are being left out of the party......
[Nexus 4 General] mark_glh:
I've just sold my One X. Whilst I didn't have too many problems with it getting hot, unless some process was running out of control, there were a couple of annoyances. Like when charging the touch screen was pretty erratic or when it did get a bit warm I'd get a yellow tinge down the left side of the screen. Nothing too major though.
[Nexus 4 General] Xeodus:
I just called Google Play support again and for the first time got a good answer from them. So the guy (Matt) told me that my order was being worked on today, which meant that I could expect to receive a tracking email after shipment in the middle of next week, with delivery latest Monday 24th so Christmas eve.

This falls outside the original 1-2 week estimate I was given. Also, I'm hoping it doesn't take quite that long as I'm away for the holidays before then! :/
[Nexus 4 General] donothurtme:
Lol you might want to re-read what you just quoted.
[Nexus 4 General] WallnutBoy:
That is simply the last possible date within your 1-2 week estimate. They are BSing. They don't know that the device will ship then, they are simply saying that to get you off the phone. They can't say before because you'll call again, and they can't say after because that's not within the original estimate; so they play it safe under the assumption you will get your phone and that, if you don't, you'll just call again.

The CSRs know nothing, guys. Take everything they say with a grain of half-sodium salt.
[Nexus 4 General] jason56d:
??????

I read it as the 1-2 weekers still had a chance of getting theirs within the period, which is what, the 24th as the last day?

But the only ones who wouldn't be getting theirs in the quoted time was the 3-5 days like me. The last day for that 11th, 3 days ago? Or am I missing something:confused:

Edit: Mr Angry took over me! Just saw I said 2-3 dayers! DOH! Edited original post......
[Nexus 4 General] Deeco7:
Those who ticked 'Linking your Nexus device to your Google account during purchasing' did you receive your devices and vise-versa?
[Nexus 4 General] smadger:
I did not have that option (3-5 dayer) when placing the order. I would be interested to hear from others?

Perhaps that is linked the my "GUESS" here...

https://sites.google.com/site/nexus4cr/what-we-suspect

(14/12/2012 - 11:05 entry)
[Nexus 4 General] Confused_Cheese:
From what I've read that has no impact on whether they got shipped or not. In most cases, it did nothing as much as nothing actually appeared linked.
[Nexus 4 General] munkimatt:
I'm surprised at the amount of 1-2 weekers who have seen the 3-5 crowd being messed around yet still believe the CS when they're told their devices will turn up in 1-2 weeks!

Both mine were linked to account and neither are here yet.
[Nexus 4 General] Vahndroid84:
i think it doesn't really matter.

i've bought 2 phones...both not linked

8gb has been shipped the 5th.

My 16gb (1-2 week) hasn't been shipped yet
[Nexus 4 General] :
We're just trying to cling on to any shred of hope, don't kick us when we're down too lol
[Nexus 4 General] smadger:
There is no point getting concerned just yet, as their original estimated shipping has not yet passed. Technically, for them everything is as it should be. Unless they have been given conflicting information when contacting Google.
[Nexus 4 General] Vahndroid84:
i want a big wave of shipping emails like yesterday in Germany!!!!!!!!!!!!!!!!!!!!!!!
[Nexus 4 General] WallnutBoy:
I'm not sure we can fully extrapolate that theory to the UK until the 19th. At the moment, NOBODY in the UK is getting their Nexus 4's (apart from that initial glitchwave).

All we can do it wait until the 19th. Then we'll know if the 1-2weekers get their devices. With any luck, the 3-5dayers will be included in that batch in a sensible fashion. I'm not holding my breath, though.

Thank you for all your work smadger. Seriously.
[Nexus 4 General] dave83uk:
Just got off the phone to "Matt". He said: "We are making progress with earlier orders as compared with late orders which were getting shipped first". He said that they are looking to process those who were quoted 3-5 days in the next 2 working days and those quoted 1-2 weeks (me) in the next 7 working days. Apparently they have put all new orders on hold so they can work on those who ordered earlier.

He also said that Google is due to issue a mass email in the next 2 days giving everyone information in respect to the orders.

As mine is the 1-2 week estimate, he has said that I should be looking at delivery between 22-24 December.

I hope he is right about this information (especially for those who had the 3-5 day quote).

As with other communications, I will believe it when I see it, but he did sound genuine, well as genuine as a customer service rep can be when their company has messed up.
[Nexus 4 General] munkimatt:
Sorry, this whole process has turned me into one of those bitter folks who sneers at people's hopes and dreams, ha
[Nexus 4 General] Nextass4:
I've given up hope on getting this phone by Christmas.

Absolutely gutted....
[Nexus 4 General] WallnutBoy:
I want to believe, but I've heard so much spinning from Google Play Support, both with this order and with my Nexus 7 order back in June, that I just can't believe a word they say any more..
[Nexus 4 General] jamesj999:
First time I've heard this explanation, but I'd definitely love to believe that there's some truth in it!
[Nexus 4 General] mark_glh:
what doesn't make sense to me is why none have been sent out this week. Obviously the 3-5 day lot were supposed to get theirs from last weeks batch which were stupidly sent out to the later orders. so one would presume that the 1-2 week chaps would get theirs from this weeks batch? What gives?
[Nexus 4 General] Josh98:
If he's correct on that, that's over the allotted 2 weeks and two days (for shipping), so people would be within their right to claim shipping refunds correct?

The 20th would be the last possible day if I'm not mistaken?
[Nexus 4 General] dave83uk:
He said to me they are concentrating on the older orders now. They will be sending the 3-5 day ones out and mine (1-2 weeks) should be in the second assignment due in 4-5 days.

It could all be lies of course
[Nexus 4 General] smadger:
Fair point, I have removed that comment to avoid stoking the flames :)
[Nexus 4 General] dave83uk:
I suppose the 1-2 week is only an estimate as stated on the order. Its not a guarantee. I think Google have been refunding as a goodwill gesture but may not have to
[Nexus 4 General] Deeco7:
Thanks for you input guys, was just hoping, you know? :(

A month goes by...
[Nexus 4 General] smadger:
Does seem to be slightly in line with my email to Dan "the man" Cobley this morning. Perhaps he is being truthful and honestly trying to sort this for us.
[Nexus 4 General] .fahim:
As a set of answers, they don't sound unrealistic. Of course the proof is in the pudding.
[Nexus 4 General] WallnutBoy:
Plot-twist; "Matt" is reading this thread and is playing with us. ;)
[Nexus 4 General] perrywhite:
I don't think there is an automatic right to a shipping refund if it takes longer than the original quoted time - the refund is a limited gesture of goodwill for them not meeting the timetable and you not cancelling as a result. As it stands I (a 3-5 day order) have not been offered a refund of delivery costs, although I have asked for it - I think its probably down to individual CS reps at the moment and there is not a blanket policy.

That being said, I fully expect everyone in the same boat will be treated the same in due course and if they don't meet the timetables they will refund the delivery costs.
[Nexus 4 General] jason56d:
That's completely different to what I was just told by "Christian". He said that they knew that 3-5 dayers were still stuck in the system and no one had any idea why? He said that systems engineers are working on it and have been told by management to have an answer within the next 24 hours, so they can let the 3-5 dayers know what happened, and give us some sort of timeframe. But until they can find out what went wrong, none of the 3-5 dayers will get anything!

Now that sounds more genuine! Again, could well be BS, but does sound logical.
[Nexus 4 General] dave83uk:
Haha maybe. I did call from my works phone so the call is recorded. If I get time I may try cutting out the part of the call relating to my personal details and post the rest of the conversation on here. Unless anyone knows of a reason why that might not be allowed??
[Nexus 4 General] smadger:
I am a 3-5 dayer, have asked for a refund based on inaccurate and misleading estimated shipping and have been told yes, once the device is delivered.

I have also formally asked Dan to comment on the matter in my letter, we are currently waiting for a response to those specific requests.

I will pass the data from my site on to Google at some point, so I suggest if you have not already done so, register your details so they know exactly what's happened.
[Nexus 4 General] Dav_prime:
registered with your site smadger.

I have been holding off because as a 4-5 weeker i have no basis to complain just now. From my end (ignoring the stuff here) all is as it should be, just in limbo.

I only really registered to add to your data pool as I figure its people like me not adding data causing the skew towards 3-5 days/1-2 weeks in your figures.

Can you please reflect this in your data somehow?
[Nexus 4 General] SteelerJambo:
This sounds like the approach they should be taking. But I fear that it's too sensible for them. Anyway, time will tell!
[Nexus 4 General] secbod:
It's in the eating actually.... In this case the 'pudding' is the information from Google!
[Nexus 4 General] smadger:
I can't say for certain - Dan nor Google have not responded further to his email this morning - but it does seem that the information we are being told by the reps is in line with our requests in the letter. "...within 24 hours..." etc

Even if you are quoted as having a 7-8 week order, it may still be worth registering an entry on the site, all this uncertainty is not good, you are registering a complaint at the standard of communication, not a late order, I've only added those fields so we can try to create a clear as possible picture. And I will break it down before I give the data to Google. Power in numbers people. :)
[Nexus 4 General] Vahndroid84:
i'm tempted to cancel my order and buy one off ebay :(

if they really delay 1-2 weekers to 24 december...it would mean that i will not be able to get my phone until the very end of december...or early january...
[Nexus 4 General] Dav_prime:
I have added myself now. not under my forum name though (not sure why tbh, should have) but i'm added.

I just hope things begin moving soon. I am essentially phoneless whilst I wait as I bought the N4 as a replacement to my dead S3.. My main worry is that I wont see a device until mid/late January if the delays ripple through to the longer estimates ship times.
[Nexus 4 General] Leo Davidson:
It'll take a lot more than a refund of £9.99 shipping to make up for this cluster**** of a phone launch.

The phone was released a month ago now, and we still don't know when the things will even turn up.

It's nice that Dan from Google is looking into this, but why wasn't he already looking into it? It's not like people haven't been complaining for several weeks now, and complaining heavily for the last week, with a lot of unanswered questions along with outright lies & contradictions coming out of Google's representatives.

Had I known it would be like this, I would have spent the extra £110 to get the phone from CPW a month ago. It seemed ridiculous at the time to pay that much more, but having been so frustrated over the last month just trying to order the phone and then losing faith that the thing will be delivered even within the ridiculously long estimate that was given, I would've paid the extra to avoid the hassle.

I doubt Google are going to give a goodwill gesture that makes up for all this. I'm not sure what they could do, realistically (Play store credit, perhaps?). But they're a big company with a lot of resources, and if they want to restore our goodwill and ensure we ever consider buying a device direct from them again, they should be considering eating a large sum of money to either get the problem fixed ASAP (hire temp staff to sort the orders NOW, airlift stock if needed, and do the final door-to-door shipping express, not this 2-day BS) or to give us some kind of compensation.

I thought ordering my Nexus 7 was bad enough. That only took twice as long to ship as I was quoted (4 days instead of 2), and I only got annoyed by one CSR (who seemed to ignore me when I pointed out that parts of the Play store contradicted other parts in terms of shipping and delivery times). This has been orders of magnitude worse and Google seem to have learned nothing, and have not been keeping an eye on things at all.

Edit: Oh, and we still can't order the £16+shipping bumper piece of plastic, with no ETA whatsoever on when we can, let alone when one might actually arrive. WTF.
[Nexus 4 General] Harv.!:
Thanks for taking the time to do all that smadger.

There have been no emails or changes to my 16gb, 04-Dec-2012 17:09:23 GMT, 1-2 week order so far...let's see what Dan has to say today.

As the days go by I'm losing interest in owning the Nexus 4, all the problems of trying to order in Nov, then all this...and I fear the TNT delivery isn't going to be simple either. Buying a phone really shouldn't be this frustrating.
[Nexus 4 General] Crundy:
Here's my theory as to what may have happened. No evidence for it, but just a braindump.

They had an intital scheduled batch arriving at the beginning of December, and a second batch for some time in the week of the 10th, so they planned to open the store on the 4th. The first group of people were allocated into the first batch and were given estimates of 3-5 days (time to process and ship), when all of the first batch were allocated to the 3-5 dayers the next group of people were allocated to the 1-2 week batch (the batch arriving on the week of the 10th), everyone after the second batch being allocated were given pre-order status until they knew when the third batch would arrive. Good plan, you'd think. Problem is, the people who ordered straight away overloaded the order system and those orders got stuck in the "Pending" state and never got to the processing department. When the traffic slowed down (after 6pm on the 4th) the people ordering (with ship estimates of 3-4 weeks) had their orders go through the system fine and arrived at the processing department, and so they were shipped out in the order they were recieved, thus the people who ordered later were allocated the 3-5 dayer's batch.

Then people started calling the CSRs, who only have the same info as we do, i.e. your order is pending in the system and nothing wrong with it, which is why nothing got done originally. There was a problem with the second batch arriving at Google, or it hasn't arrived yet. Google realised something was wrong with the early orders and so they went into the system and fixed them even though there is no stock to allocate, which moved them from pending to pre-order. So now we're waiting for the second batch which will go out to the 3-5 dayers first and then as many 1-2 weekers as they have left. The remainder of the 1-2 weekers and everyone else will have to wait for the next batch (after xmas?).
[Nexus 4 General] tma24:
Google sent my money back

Hello,

i have ordered nexus 4 ,6th december and payed by slovak bankcard and shipping adress was to my friend in England. Everything was fine until yesterday when i recieved my money back on my slovak account. In my google wallet is status pending and in play store is showing pre-ordered. Can someone help me please? Why did i get my money back? Is my order canceled or i will get my phone? Neither i got an email notification from google.

Thanks for your help!