yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] ghalalb:
Warranty on non Google Play bought Nexus 4

I just wanted to relay an interesting experience I had when trying to make a warranty claim/repair with LG for a Nexus 4.

The phone was purchased from CPW, who advised of a 28 day return/warranty window, and anything after that would have to go to LG as manufacturer.

So I had a very faulty device, went to exchange it at CPW, they had no stock and advised I contact LG as their warranty is for 12 months from date of purchase against bad hardware etc. and they would repair or exchange depending on what they found when inspecting the device.

Contacted LG, signed up, phoned up and got told they don't do any warranty claims against a 3rd party purchased phone, and that only Google would as it is their device. That sounded strange but they gave me Google's phone number and I called them, they gave the answer I expected, I didn't purchase it from Google Play so it is LG's responsibility. Back to LG, no Google is wrong, back to Google one more time, no LG is wrong. So in short, they have no idea who is responsible for this device. I suspect LG is for 3rd party purchased phones. I have full transcript from LG online support, and an email from the Google CSR assuring me it's LG's baby not theirs.

So in short, be aware of a sh*t fight if you need to make a warranty claim if the phone is purchased from CPW. As it was CPW gave me a refund when I attempted a 3rd time to return the phone.

Any knowledge of this? I thought that there would always be a legal responsibility to have a warranty period. The other thing is, there is a warranty card in the box telling you what to do, that is contact LG. They said no it doesn't apply. Thoughts?
[Nexus 4 General] wolfboy1984:
It's CPW responsibility. 28 days has nothing to do with it. Go back or go to another store of theirs with stock.

The only problem is you *may* have is to prove it was in the same condition at point of purchase. Just keep moaning. Only deal with the manager.

Sales of goods acts - basics. Mention it.
[Nexus 4 General] java_noob:
Another Dec 4 4/5 weeker here. Date's been updated to the 20th and money does seem to be being held. Probably too late now to get it before the holidays even if it's sent out now, but hope the early birds still waiting get yours in the next couple of days at least :good:
[Nexus 4 General] ifti_a:
ebay fees s**k, i sold a phone recently for 212 pounds and after all the fees made about 172.

paypal and ebay both rip us off.
[Nexus 4 General] EddyOS:
I had to swap my One X at CPW as there was fluff under the screen, they just said 'If you wanna change it then we'll do it' (they couldn't see the fluff, must've been blind!!). You can only do it a maximum of 3 times though before it then goes to repair (which is a bit **** IMO)
[Nexus 4 General] chandlerweb:
Isnt there a For Sale / For Trade section on XDA? Cut out the middle man!

(PS I genuinely dont know, I didnt spend the two seconds to check but if there isnt one, there should be)
[Nexus 4 General] SreePillai:
there isn't, in fact it's actually against the forum rules..although i kinda know where u'r coming from
[Nexus 4 General] Michealtbh:
It closed a few weeks ago
[Nexus 4 General] SreePillai:
i woke up to this email today, the strange part is i hadn't raised any query all i did was call them abt a week ago to check on my order status, the guy told me exactly wht it said on the original shipping mail and i figured i wasn't going to get any more from them so i said thanks and hung up

Thanks for checking in. Your order should be delivered in the time frame listed on your Google Play receipt. I can see by checking your receipt that your device will likely be delivered after Christmas, as stated in the delivery time frame when you placed your order.

I am apologizing for this inconvenience.

In the meantime, if you have any other question I will be happy to assist you.

Kind Regards,

Tina

Google Play Team
[Nexus 4 General] unforeseen123:
It is *always* the retailers responsibility to refund or replace a phone that you buy from them. It's not Google, LG or anyone else but CPW.

IANAL:

The law states that if it is faulty within 6 months, CPW have to prove it was working when they sold it to you. After that, you have to prove it was faulty when you got it.

These are your statutory rights. Any warranty beyond that doesn't matter because you're covered by the law.
[Nexus 4 General] Platnumyoda:
Had my new phone for a day and a half now. Observations - battery life is killing me, otherwise love it. Considering unlocking the bootloader now, and then possibly flashing a kernel/rom mainly to improve the battery life. My only concern is whether if I unlock the bootloader (but do not root at that point) if Sky Go will stop working. If so, will just have to revert to the iPad for the Sky Go fix!

Joe
[Nexus 4 General] ozzrahog:
Reminds me of a time at CPW in Peterborough when the manager tried to tell me they had exemption from the sale of goods act. Strangely he declined to put it in writing
[Nexus 4 General] curtisf08:
Can you share with us what time your order processed on Dec 4th?

Mines went through at 6:51pm and still displaying pre-order. Been told it should be shipped by Jan 5th by a csr and automated response email
[Nexus 4 General] java_noob:
The time on the email receipt is 5.27pm.

Status is still pre order for me as well, it's just the date that's changed from 4th to the 20th. Hopefully we won't have to wait too long after the new year.
[Nexus 4 General] Dav_prime:
I just called google play regarding changing my shipping address if the phone is shipped before I get back in new years and they told me im better off leaving it as is as thewy cannot change the shipping address on orders once they go through. However, I have been asked to provide some detail of my travel dates in my feedback e-mail and they will see what they can do for me if I am away when shipping is ready.

Im a 4-5 weeker (17:47), no update in google play yet.

I'll keep the thread updated with my experiences on this one in case anyone else is going to run into the same issues.
[Nexus 4 General] skilful:
With no progress I gave up on getting it today (off for Christmas tomorrow morning). And then it arrived. Status still pre-ordered/pending.

The package was a bit ripped so I feared the worst but it was ok.

Now my Dad gets my g300 for Christmas. Lucky him!
[Nexus 4 General] Cactus42:
Not for most of us. I paid the £10 delivery and I get:

13th - 8.29am: Order

13th - Pending (all day)

14th - Pending

Now - Pending
[Nexus 4 General] astalavista_thes:
My mistake, I would like to say that for £10 it SHOULD be like the procedure that I describe and not the one that it is happening in reality. I am in the same state as you. Still pending.
[Nexus 4 General] james_d:
Just had a call from Natwest fraud to check that my recent activity was right. Included Google Wallet so good chance it's shipping tonight :)
[Nexus 4 General] raze599:
Did you have to put in your Verified By Visa password when you ordered it?

I know I have it set up on my Natwest account but I was never asked for it. I ordered on my phone though, maybe made a difference.
[Nexus 4 General] Prom3theu5:
It should be exactly as it was.

BOOM ONLINE

first come first served - but should have had a limit imposed on launch of say 1 or 2 max per actual order.

However - given the limited number of handsets - it should have been done in waves.

I was going to set off for work at 8am - but stuck around eating some toast pressing F5 when come ten minutes later or something like that, they were available.

Pure Luck

Had I set off - I wouldn't have one ordered... Guaranteed.

And On Other Notes.....

Well, receiving random shots of Womens Genitalia is something I do not mind in the slightest (As long as we are not talking Blue Waffle tackle now....)

So Ladies.... Hit me up - my number is 555-12345 :P
[Nexus 4 General] losimagic:
I believe Natwest have scrapped that - I remember getting a leaflet with a bill a while back
[Nexus 4 General] james_d:
No I didn't have any verification. But I wouldn't if I used Paypal.

But I'm fairly confident of the phone shipping tonight as I think the email said I wouldn't be charged until shipping.
[Nexus 4 General] Cactus42:
Depends how you're ordering. I get it on some sites (say National Lottery, Domino's Pizza etc) but places where I've used the card a fair bit and it's saved (Play store, XBox Live, Amazon, Play.com) I never get asked.
[Nexus 4 General] muttly:
Hi all, first post looking for advice.

Called O2 as I am due an upgrade.

They offered me the Nexus for £164 (The guy was unsure if it was the 8gb or 16gb version, but I have come across a website that says O2 have it wrong on their website and they are selling the 16gb versions not the 8gb as verified by their press office)

He offered me a 12 month contract which I can upgrade after 9 months. The deal is £42 for 750mb of data, 600 mins and unlimited texts.

In 9 months that works out at £542.

If i bought the phone from the Play store for £289 (incl p&p when it's back in stock) and continued with my current simplicity plan of 300 mins, 500mb and unlimited texts for £20 that works out at £529.

Would anyone else take this deal they are offering me if they ensured it was the 16gb version?
[Nexus 4 General] Audioboxer:
With that shoddy a data allowance it pretty much has to be 16GB. Only reason I'm going 8GB is unlimited data. Absolutely shocking what O2/Orange and the likes call 'data allowance' these days.

The next hour or so will be critical to show us delivery progress...
[Nexus 4 General] Rusty!:
Nope, I'd get it SIM free and change to Giffgaff and save £10 per month (assuming you can deal with 50 mins less).
[Nexus 4 General] Prom3theu5:
Mobile data allowance in the UK is completely ****e.

Worse was when I saw the LTE (EE) data plans. Oh wow.... 4 minutes of downloading can max it :D

You would be better off with taking it sim-free.

Your not tied down then...

Plus - GiffGaff have excellent UK tariffs
[Nexus 4 General] vinnyutd6899:
Anyone bought this phone from a o2 store? if so is it unlocked?
[Nexus 4 General] Danny80y:
The only way I can see it being worth just going with O2 is if you pay something around £42 pound a month already. I come from the US and I am amazed at the cheap payasyougo plans here! In the US its all about the contract. I am on contract with O2 with my Gnex but I'm on £14 month and got my Gnex for £124. So I am more than happy to buy the N4 and use the same plan.

Danny
[Nexus 4 General] MattSkeet:
For£12.90 you get 200 min 5000 texts and unlimited data on 3. And it has better 3g than o2. For £3 more you can get 600 minutes.... Don't go with bull**** O2 contracts they're not worth it at all. Will never go back to O2 again unless they'll change their tariffs
[Nexus 4 General] everett_psycho:
That o2 deal isn't very good, if you really can't wait go for it bit of you can wait for extra stock on the play store you can get the 16gb for £290 plus a £10 pm contract and it would be Mich cheaper. I do wonder how mobile networks still charge this much in the the UK when there's dirt cheap sim only alternatives.
[Nexus 4 General] raze599:
Giffgaff uses o2 networks so they have excellent coverage. They operate as a Pay As You Go network but you can buy monthly "Goodybags" which include a set amount of minutes, texts and data for that month. Here are the two cheapest offers, which pretty much beat everything else out there:

£10 goodybag: 250 minutes. Unlimited texts. 1GB data.

£12 goodybag: 250 minutes. Unlimited texts. Unlimited data.
[Nexus 4 General] Cactus42:
My impatient colleague with money to burn bought one from the O2 store and they are indeed unlocked (tested with a Virgin and a Three sim)

16Gb is £399 Sim Free - £120 more than the Play Store when they're back in stock
[Nexus 4 General] Tibbz96:
Anyone got a shipping confirmation today? I'm still waiting, looks like it's gonna be tomorrow.
[Nexus 4 General] Danny80y:
Not yet every email I am like yessss.......no dangit.
[Nexus 4 General] Nathtech:
Hey ecerybody! Not long untill xmas now so il have my Nexus 4 soon! I got both my N4s earlier this week :D So have all the 1-2 weekers and 3-5 dayers got theres now? Hope you all get em for xmas!
[Nexus 4 General] Nexus-Revolution:
Northern Ireland, recieved my Nexus 4 today around 2PM. The phone is excellent, really like it. My only compliant is on the back there seems to be a very small scratch under the glass, I'm not going to complain because other than that the device seems perfect, and I don't want to return it and get one with a problem.
[Nexus 4 General] anmo:
congrats man! Is that delivered by parcel force? Mine still not come:crying:
[Nexus 4 General] java_noob:
Folks, my 4-5 week order has, quite unexpectedly, been shipped!

Progress so far:

Order placed on the 4th at 5:27

Date updated from 4th to 20th some time yesterday

Shipping email at 4:33 today (21)

Hope this means they'll have lots more phones going out before Christmas!
[Nexus 4 General] Nexus-Revolution:
Yep parcel force. Do you know how to get the tracking number for them?

Go to your email. click the tracking number then copy the client reference and paste it here:

https://gls-group.eu/EU/en/parcel-overview

Then enter your parcel force number you get from that site here:

http://www.parcelforce.com/

You can track it here. The van was just a plain white one.
[Nexus 4 General] Nathtech:
Wow congrats man. Maybe the 4-5 weekers are next up then!
[Nexus 4 General] edge12345:
congrats ....any more 4-5 weekers here???
[Nexus 4 General] anmo:
Yes,i know.

Still Loaded to vehicle for delivery since this morning. wtf
[Nexus 4 General] astephenson2005:
Another 4-5 weeker shipped! Ordered at December 4, 2012 5:30:01 PM UTC for a 16GB and it's shipped. Received the email at 16:33. Really unexpected but I'm not complaining:highfive:
[Nexus 4 General] tonybhoy:
yes me,still no movement
[Nexus 4 General] nellisere:
I'm 4 - 5 weeks in England, still says 4th, no email :(
[Nexus 4 General] ralph78:
Yes myself as well 4-5 weeks as well. No changes though, still pre-ordered and pending. Ordered at 18:28:28 on 4th Dec.
[Nexus 4 General] tonybhoy:
same here only in Scotland,anything before jan 5th is a bonus,then I will sell razr I
[Nexus 4 General] nellisere:
I wish it would come before then, I have a Samsung E1120 as my temp phone, it's horrible!
[Nexus 4 General] tonybhoy:
wanna buy a razr I lol
[Nexus 4 General] nellisere:
If you'll let it go for £5 haha, spent all my money on the Nexus 4 :(
[Nexus 4 General] mblake01:
Another Dec 4 4/5 weeker here. Date's been updated to the 21st at 18.10 tonight

Originally ordered on the 4th at 17.35.15 GMT

Hope they pickup tonight and get it Monday.... You never know....:fingers-crossed:
[Nexus 4 General] SreePillai:
looks like they are finally working in time order mine was on 04/12/12 at 18:23 so think i'll be waiting a bit longer but as long as they r doing things the right way round i'm only happy to wait.
[Nexus 4 General] ee98187:
I ordered 2 8gb on 4th Dec at 17.07 (4-5 weeks) and still no activity :crying:

Is anyone getting 8 gb phones? Seems like everyone who's been getting their phones ordered a 16gb one.
[Nexus 4 General] ifti_a:
the 8gb sold out much quicker than the 16gb one.

alot of people dont use forums so we dont know how many people have received theirs
[Nexus 4 General] -Asskicker-:
I ordered at 4/12, at 5:20 (16GB) and got the email today! (I was a 4-5 weeker)

Woop, hopefully it's here before Christmas! :D
[Nexus 4 General] nellisere:
Anyone that ordered before 17:10pm with 4 - 5 weeks got any activity on their account? (Date changing etc)
[Nexus 4 General] ee98187:
Not me. 2 8gb at17.07, 4-5 weeks and no activity whatsoever. Pre- ordered status 4th December.
[Nexus 4 General] Fall Guy:
16Gb ordered at 17:34 now changed to 21st. No email as yet.

This is going to get tense, it's going to my work address and we close on Monday until 2nd Jan.
[Nexus 4 General] Shaun--77:
Getting a replacement nexus after this one has a buzzing earpiece. It seems to go with what the processor is doing. Anyone else have a problem?
[Nexus 4 General] fridgeman:
Another 4-5 weeker here 17:32, updated to today's date, no email as yet though. If this goes through today do TNT collect tonight/saturday for monday delivery? or is it still likely to be after xmas?
[Nexus 4 General] -Asskicker-:
I hope it will be Monday!
[Nexus 4 General] Fall Guy:
Usually all the courier companies are working like crazy on the run up to Christmas. So Sat/Sun TNT processing is fairly possible just depends on the warehousing side.
[Nexus 4 General] palexr:
Well, didn't want to wait on the vagueries of Google's supply chain. I signed up to Three's deal, £35 pm, free 16gb phone, unlimited data and tethering. They had one phone in store, so... I've cancelled the Google order and released another one into the queue.

Very nice it is too…:D
[Nexus 4 General] ifti_a:
cant wait!

---------- Post added at 09:44 PM ---------- Previous post was at 09:42 PM ----------

not bad deal, how many mins and txts do you get ?
[Nexus 4 General] bryhhh:
4/5 weeker here. Ordered 16GB 4/12/2012 17:37, no google account setup, order date has tonight changed to 21/12/2012, funds have once again been reserved on my card. No change to wallet, no shipping email.

Fingers crossed for Monday. Bonus, as I didn't expect any movement until early January.
[Nexus 4 General] mblake01:
I just looked at the TNT Christmas Delivery Schedule and as long as our Phones are shipped tomorrow they will be delivered Monday. No Sunday pickup, A Monday pickup means a Friday delivery... Lets hope they al go out tomorrow..:fingers-crossed:
[Nexus 4 General] fridgeman:
I hope they do or I won't have an Xmas prezzie this year :p
[Nexus 4 General] Shaun--77:
Does anyone have the earpiece issue? And do they have a desperate batch for replacements?:eek:
[Nexus 4 General] bryhhh:
Just got a shipping email @ 22:32 :)
[Nexus 4 General] aindow:
That'll be the One Plan with 5000 texts, 5000 3-3 mins and 2000 anytime, any network mins. The plan varies in price depending on what phone you have. I'm paying £40 a month from their Galaxy Nexus deal from November 2011.

The net really is unlimited though so well worth it.
[Nexus 4 General] InkZ:
I've had a shipping mail for my 8GB 3-5 day.
[Nexus 4 General] palexr:
A paste from their site:

"The One Plan comes with:

All-you-can-eat data

2000 any network minutes

5000 Three-to-Three minutes

5000 texts

Tethering included"

To be honest it was the tethering bit that tipped me over, I've got a couple of WiFi only tablets and a Kindle. There's no way anyone would want to talk to me for 30+ hours a month on any phone... But it seemed a good deal, so. Plus there is no "fair usage" provision and I get faster internet via 3g than down the landlines where I live so two birds with one stone.

EDIT - Ah beaten to it by aindow
[Nexus 4 General] RomanosN:
Happy to hear that 4/5 weekers have started taken their shipment emails, it give hope to 5/6 weekers :laugh: , Merry Xmas lucky guys :highfive:
[Nexus 4 General] BLADESMAN1889:
Funnily enough I saw a news clip on Wed [it was showing the wharehouse of a xmas period of Royal Mail - BUSY] and a spokesperson mentioned that TNT sub-contract 'some' of their parcels out to RM.
[Nexus 4 General] Centrocampista:
I think you may have picked this up wrong, TNT and RM have crossover in letters but not parcels, I have extensive knowledge of TNT processes and this does not happen, google/computer 2000/apple would never allow it .
[Nexus 4 General] naski666:
4-5 weeker here, got shipping email (1x 16Gb) while out on the Xmas do. Very exciting! Happy to get it before Xmas as thought it would be Jan. I hope everyone else in the 4-5 bracket get theirs. Ordered just before 17:30 on the 4th.

Do TNT deliver the 'Nexi' on Saturdays?

Cheers

Nask
[Nexus 4 General] Grizzle34:
I just got an email asking if everything with my device was ok and it was delivered, and they have refunded my delivery of £9.99,

21 Dec

You were refunded for £9.99.

Reason: The delivery was too long

I was a 1-2 week and 16gb, ordered 4th dec at 17:20 delivered 20th at 16:00
[Nexus 4 General] bryhhh:
It looks like they are delivering on Saturdays, my tracking page shows it out for delivery today after getting a shipping notice last night, so I called TNT and the lady said it wasn't scheduled for Saturday delivery, but was indeed out on the van for today.

As our office is normally shut at weekends, I've had to fly down to the office and open up just in case it does turn up.
[Nexus 4 General] Keitaro:
No such email for me yet and I ordered on and received on the same dates as you. Fingers crossed :)
[Nexus 4 General] Centrocampista:
Not normally, but most depots will today because they will like to clear as many house deliveries as they can before Monday
[Nexus 4 General] pilgrimaje:
4-5 weeker here. Ordered at 1734 on the 4th. No luck yet.

Order date updated to 21st yesterday but still no shipping info... Be interesting to see if they do dispatch on Saturdays.
[Nexus 4 General] ratedr75:
Right so got mine. And here's a sample of the kind of speeds that we can look forward. I'm on 3 and did these tests in Middlesbrough and Redcar.

---------- Post added at 11:07 AM ---------- Previous post was at 10:39 AM ----------

Right so got mine. And here's a sample of the kind of speeds that we can look forward. I'm on 3 and did these tests in Middlesbrough and Redcar.
[Nexus 4 General] WibblyW:
http://xdaforums.com/showthread.php?t=2009676

Not sure what the situation is for UK buyers...
[Nexus 4 General] catlog:
I hope you guys who got email get theirs on Monday in time for Christmas. Love this phone. :P
[Nexus 4 General] cchaos:
Hmmm, I haven't had an email like that :eek: Mind you mine got delivered on 19th, so thats probably why
[Nexus 4 General] Dav_prime:
This is the reply I got from google after the phone call:

Thank you for contacting us. It's a pleasure to speak with you over the phone.

Unfortunately, we don't have the ability to change a shipping address once an order has been placed due to security reasons. If the current shipping address for your order is accessible to you, we recommend leaving it as is and receiving your package there. If that won't work for you, we can instead intercept this order immediately for a return to sender and full refund within 2 weeks of your package's receipt. Please note we cannot redirect your package to a new address. You are welcome to update your shipping address in your Google Wallet account and place a new order. If you'd like for us to intercept your order, please reply with a message containing "I Consent". Be sure to INCLUDE YOUR TRACKING NUMBER in your reply. If you have any questions in regards to this matter, please don't hesitate to contact me back.

Seems that anyone thats away will have to try and get TNT to hold their package until after the holidays...

I can understand the need for security, but am a little puzzled at this stage given that I am still stuck at the pre-order stage...
[Nexus 4 General] naski666:
Did it arrive yet? Mine is coming from Leeds depo to York before 6 today according to tracker website although I've a worry it'll end up being Monday at this rate!

Nask