yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy Note II] kraftwerksfit:
My wife and I got our phones on launch day(25th). My phone shot out of my X-mount on my motorcycle on Saturday(27th) morning from waist high, hit the bezel on bottom right but managed to get a crack in the screen running from center top speaker to top right side at the volume up button. You can see pits in the glass as well under sun reflection. The glass is **** IMO, I didn't want to post until I figured out what I'm going to do about it.

Everyone check your credit cards "benefits", I've got Chase Sapphire preferred and they offer (up to)$500 protection/replacement per item purchased. So lost/stolen/broken or even lower price within 90 days of purchase is covered.
[Sprint Samsung Galaxy Note II] ZenInsight:
Yep. NO case here too. And that's EXACTLY why it broke.
[Sprint Samsung Galaxy Note II] robber:
I definitely want a slim line case. Does rubber or hard plastic typically provide better protection?
[Sprint Samsung Galaxy Note II] zack2491:
Discover has this as well. Thanks for reminding me!
[Sprint Samsung Galaxy Note II] ZenInsight:
Phone costs 699...so the $200 I have to pay through Sprint would make it be the same through one of these credit cards.
[Sprint Samsung Galaxy Note II] kraftwerksfit:
??? You would contact the CC company and pass on the repair/replacement bill for the $200 deductible, to which they would pay fully! Once you get the replacement phone you would want to jump on some other kind of insurance/replacement plan like squaretrade or Worth ave. (thanks for posting about them BTW) as well as a case!

---------- Post added at 11:06 AM ---------- Previous post was at 10:54 AM ----------

Also my wife is enrolled in an ROP class, I wonder if that would count for the collage discount through Worth ave.? Did you have to get a separate policy for you and your wife? or was there a combined option?

I've been looking at the squaretrade option which is $100 for 2 years + $100 deductible through Amazon (better than their site offers!). Reading through the customer reviews on Amazon they seem to follow through with taking care of everything. One reviewer had mentioned the same plan with a $25 deductible if the plan was purchased through Costco. I plan to check Costco out later this week to see if that is possible.

I would have to purchase 2 of these as I bought my wife and I the note 2. I thought she'd be the one to break it first! Haha
[Sprint Samsung Galaxy Note II] kraftwerksfit:
Its NOT a double claim, IF you have the sprint insurance and DON'T want to pay a thing, pass the deductible onto you CC company and they will pay the $200 to you to cover it... I know because I'm in a similar process right now!

The Credit Card company doesn't want the broken phone. They will send a check for 350.42 (299.99+tax that I paid) in my case because the quotes I got for repair would be between $450.00 and $480.00 for repair. With the sprint insurance you would have a quote of $200 for replacement so that is what the check would be... maybe you are trying to get people to sign up for this company as others have said?:confused:

SURE $350.42 isn't going to buy you a new Note-2 outright, but its $350.42 towards buying one outright.
[Sprint Samsung Galaxy Note II] ZenInsight:
Yeh. That sounds like a great deal. Get your money back you paid for it. I wish I could have done that. Buying that phone cost me $500 ($300 plus $200 to replace).

I DONT work for Worth..lol. Jeeze.
[Sprint Samsung Galaxy Note II] kraftwerksfit:
Also these posts about the CC thing weren't directed toward you or replacing your wife's phone but to anyone who did make a purchase with a CC offering these benefits, something easily overlooked by most.

You have many many posts on these forums so I'm sure you were offering your findings as am I. Take a step back and look at your bombardment of posts tho about this company and you can see how other forum members may have got the wrong idea, again thanks for letting us know about them as I'll still have to decide what to do with my replacement phone and my wife's Note 2.:good:
[Sprint Samsung Galaxy Note II] ZenInsight:
Yeh. I was updating 3 posts as I was going along and finding new info. Folks will do as they please. So many people have helped me fix a problem in these forums I was trying to return the favor. Hopefully it saves someone some trouble..and money. My wife has never had a nice phone before. She was ultra depressed at the event. Meanwhile, I am keeping my good ol' Epic 4g keyboard for a while. See what comes out next.
[Sprint Samsung Galaxy Note II] Blankrubber:
Best Buy will insure a product they carry even if you didnt purchase it from them. Just bring in the receipt and product.
[Sprint Samsung Galaxy Note II] 48548:
I am going to have to check out best buy today....
[Sprint Samsung Galaxy Note II] robber:
Does anyone know if Asurion has replacements yet?
[Sprint Samsung Galaxy Note II] Jed Dignazio:
Nope, not yet. They are waiting for the first shipment from Samsung. They should get them in by Wed. the 14th at the latest.
[Sprint Samsung Galaxy Note II] ZenInsight:
ha!! That's exactly where mine hit. Lower left hand corner. Achilles heel apparently.
[Sprint Samsung Galaxy Note II] bignibb:
This is either a coincidence or a very poor design. Mine also suffered the left corner death.
[Sprint Samsung Galaxy Note II] ZenInsight:
So. We should collect names of all those with left corner deaths and start a petition with Samsung to replace them!!

Take pics of the damage (before it is replaced) in case it ever happens!!!
[Sprint Samsung Galaxy Note II] ks-man:
Just curious if any GN2 users have yet to crack their screen while using any type of case or bumper. It seems if the weak spot is the phone falling on its corner than even a basic case/bumper should help a lot from this type of drop.
[Sprint Samsung Galaxy Note II] Jcossack88:
How much is Samsung charging to fix it if you send it in?
[Sprint Samsung Galaxy Note II] ZenInsight:
I would imagine that a case would have Totally saved the phone. This is the one I ordered.

http://img.thewireless.com/images/Sil/SIL3833-5.jpg

I don't know....gotta be over $200 tho....right? plus the frame is dented on mine which I'm sure helped shatter the screen.
[Sprint Samsung Galaxy Note II] ks-man:
Looks nice. Which case is that? I should have my Samsung case in a couple of days. Since it was only $15 with the coupon I may consider also grabbing the one you referenced if it isn't too pricey.

http://www.samsung.com/us/mobile/cell-phones-accessories/EFC-1J9BBEGSTA

I can't wait to drop the Sprint insurance. They told me it would be a $100 deductible but clearly that was a mistake as it sounds like it would be a $200 deductible. At that level (and $11/month) I'm going to just put a case on it and try and be gentle.
[Sprint Samsung Galaxy Note II] ZenInsight:
Nice. The case bought can be found under "TPU Galaxy Note II Kickstand case" search term in Google. I got mine from Ebay for $7 including shipping.

As far as insurance goes (yes i is $200, and they lied to me as well telling me it would be $100 to replace if ever broken.)...you saw my whole WorthAve insurance thread right? If not go read it.
[Sprint Samsung Galaxy Note II] funkeee:
One more in for left corner death! There's really no replacements out for the glass yet? That's absurd of any company to charge you $300+ to fix a broken glass, unless they are going to push a new LCD altogether.

The screen shards are too jagged to use as a touch screen. At least I can use the stylus a bit, but it catches on every crack.

---------- Post added at 07:04 AM ---------- Previous post was at 06:45 AM ----------

Looks like there are many options on eBay. Here's just one that popped up:

http://www.ebay.com/itm/Gray-New-Outer-Screen-Lens-Glass-Tools-For-Samsung-Galaxy-Note-2-GT-N7100-/181019078202

Im trying local shops to see if they have the glass, but they are all closed this evening. I'd rather not wait for it to ship from Hong Kong.
[Sprint Samsung Galaxy Note II] jamesey:
I thought the glass is glued to the digitizer. Is this a bandaid approach? I saw these for the note 1, but not any for note 2 in white.
[Sprint Samsung Galaxy Note II] funkeee:
There's white ones out there too.

http://www.ebay.com/itm/New-Outer-Screen-Lens-Glass-Tools-For-Samsung-Galaxy-Note-2-GT-N7100-white-/360507071614

I will talk to a few shops tomorrow and hopefully get an answer about what we need to do about the digitizer.
[Sprint Samsung Galaxy Note II] jamesey:
Is it a factory part or a 3rd party fix? Wondering if I should cancel my $200 replacement since I'm forever waiting for asurion to get units. I don't want my $800 phone working like a $5 toy ;)

---------- Post added at 04:41 PM ---------- Previous post was at 04:39 PM ----------
[Sprint Samsung Galaxy Note II] loveshinesthru:
sprint version: replacement http://www.ebay.com/itm/Sprint-Sams...995?pt=LH_DefaultDomain_0&hash=item27ccd7a4a3 whole screen assembly, back door, stylus and a battery! titanium
[Sprint Samsung Galaxy Note II] funkeee:
jamesey

I'm not quite sure. I checked with 4 different shops today and they all said the glass is fused to the LCD. However, I did find some auction of an SIII with the screen removed and digitizer in place. The digiziter is broken, but they were removed separately.

http://www.ebay.com/itm/Damaged-Digitizer-Screen-Samsung-Galaxy-S-III-S3-T999-White-T-Mobile-for-repair-/150944464803

I was quoted $370 with parts & labor for the glass + lcd replacement, labor and tax. I ended up buying another Note 2 for retail, today. No insurance unfortunately. I will either sell the cracked one as-is or attempt to fix it myself.
[Sprint Samsung Galaxy Note II] jamesey:
The same replacement screen is sold for the note 1. I read some use a heat gun to seperate screen from lcd. I'm willing to bet the phone wouldn't be usable after most attempts ;). See video from note 1 just replacing complete digitizer + lcd

https://www.youtube.com/watch?v=9RK5DhWEvc0&feature=youtube_gdata_player
[Sprint Samsung Galaxy Note II] jamesey:
Actually this video gives the outer glass replacement some hope. Looks a lot easier than replacing the digitizer + glass. Thoughts?

https://www.youtube.com/watch?v=eneLvVe7DwE&feature=youtube_gdata_player
[Sprint Samsung Galaxy Note II] bignibb:
If only you could!!!!!!
[Sprint Samsung Galaxy Note II] Jed Dignazio:
Ill bet you that was his failed attempt at replacing just the digitizer. I wonder why not show the phone with the screen on? Look at the obvious damage to to bottom right corner of the LCD.
[Sprint Samsung Galaxy Note II] funkeee:
Excellent! I'm going to try the fix on my own once I get a new glass from hong kong. I don't think using tweezers is a good idea. Too much risk of damaging the lcd. Plus my glass is all tiny pieces, and no big shards. I'm going to try it with strong tape on the end of a qtip for the small pieces of glass.
[Sprint Samsung Galaxy Note II] bullet2300:
Tiny crack on my lower right corner. Sucks the thing dropped like 6 inches on to tile and it cracked lol. The good thing is that it doesnt go over the screen so ehhh i will just deal. Bummer though.. only lasted 2 weeks.
[Sprint Samsung Galaxy Note II] loveshinesthru:
I posted a sprint version with everything, plus the back cover and a battery for only 219.
[Sprint Samsung Galaxy Note II] funkeee:
You broke your screen too? I'm going to try to fix my own phone and post a video, when I do it. It might be too risky buying other phones from ebay to fix. It's not possible to tell if the LCD is damaged under the glass without a live picture.
[Sprint Samsung Galaxy Note II] loveshinesthru:
no, but i posted a link to one. someone bought it though. they got a good deal.
[Sprint Samsung Galaxy Note II] Jed Dignazio:
But it doesnt matter since the LCD and digitizer are fused together.
[Sprint Samsung Galaxy Note II] funkeee:
Its definitely possible to remove just the glass. I just watched a video posted a page or two back of someone doing just that with their s3.
[Sprint Samsung Galaxy Note II] Jcossack88:
You should put a screen protector on the cracked screen before you take it off...to prevent peices being left on the lcd. I thought i saw a video showing this happen. Hope you get your screen fixed....never a good thing for how much money these things cost.
[Sprint Samsung Galaxy Note II] jt513:
I assume they did not use Gorilla Glass?
[Sprint Samsung Galaxy Note II] Jed Dignazio:
oh, it is gorilla glass 2. doesn't matter, it is still glass.
[Sprint Samsung Galaxy Note II] loveshinesthru:
The one I had posted a link to had all the glass and the bezel, so you didnt have to take the glass apart. oh well too late, someone bought it yesterday.
[Sprint Samsung Galaxy Note II] funkeee:
Its all about the angle of impact. The large screen also makes it more vulnerable. I have heard stories of a 2 foot fall onto carpet breaking the glass.
[Sprint Samsung Galaxy Note II] loveshinesthru:
Jeez.
[Sprint Samsung Galaxy Note II] robber:
Frightening. When my replacement comes I am going to keep the thing in a damn bubble!
[Sprint Samsung Galaxy Note II] hayabusa1300cc:
https://www.youtube.com/watch?v=mA0r7tc6V5s&feature=youtube_gdata_player

Both the note and galaxy s3 are tough.

.:Sent from my Sprint Galaxy Note II:.
[Sprint Samsung Galaxy Note II] jamesey:
Tough keeping the glass from breaking you mean. I have no clue to how mine cracked. Never needed to worry with my et4g.
[Sprint Samsung Galaxy Note II] Jcossack88:
I have never been a fan of Android Authority's drop tests. I think all drop tests aren't really that practical. You always see a drop test where the phone completely passes, but see a thread where someone cracked it from dropping on carpet. I agree, its all about the angle. If you're that worried...buy a case or insurance. I wont let rumors or drop tests inhibit my decision of purchasing a device
[Sprint Samsung Galaxy Note II] ks-man:
I think it seems to be a given from these reports that the Note 2 needs to be in a case. Luckily there are some nice thin cases that don't add much to the profile of the phone. I'm using the Samsung official hard case and am very happy with it.

Now if we start seeing reports of screen's shattering even when the Note 2 is in a case, that will be more of a cause for alarm. Thankfully thus far I haven't heard of any of the screen cracks occurring when the phone has been in a case.
[Sprint Samsung Galaxy Note II] KB112:
I think a case is a necessity with most devices and how we use them day to day. TPU cases have held up amazingly well for me on my EVO 4G and 3D. I picked up another one for the Note II.
[Sprint Samsung Galaxy Note II] mac01843:
Agreed! I had (have) the htc EVO 4G, cased in a Seidio rugged combo (extended battery), my 3y/o son dropped it off my second store balcony, and it hit the hood of my daughter's car... phone was fine! I'm sure this 5.5" screen won't fair so well though! I've got a cheapo Chinese rugged case off ebay, for $12.98 (free shipping) and when the good ones come out (Seidio/Otterbox/UAG, etc) I'll be reviewing which one I want, until then, I'm comfortable with my cheapo; it's actually not bad, but for this expense, I'm willing to pay for a little insurance of my own. Also, I hate.... HATE having stuff in my pockets; holster all the way!
[Sprint Samsung Galaxy Note II] Jcossack88:
The Seidio Active and surface cases are available for the Note 2 now...and I think the OtterBox defender was listed as coming soon on their site
[Sprint Samsung Galaxy Note II] stesyp:
I am an admitted knobologist but also a klutz.I have dropped my Note2 three (ouch!) times, from about two meters, within the first three days of ownership, onto a hard metal surface with absolutely no obvious physical or operational deficiencies. Call me lucky or else do give some credit to the mfg. The back cover did dislodge each time: the impact was directly on the front glass. One time it fell onto a 3/4 inch steel bolt! Needless to say, the Samsung Plastic Case is en-route.
[Sprint Samsung Galaxy Note II] nerys71:
what are the limits on these insurance plans. I am freaking because of how easy the note II is to break and how EXPENSIVE it is to replace.

if I buy one and crack lose drop sink in the ocean the phone. how does it work? do they pay me enough to buy a new phone ? ie its "value" or just what I paid? (part of what I "paid" is a 2 year contract)

also say that all goes well. what happens if in 8 months I break it again etc.. ? is the insurance a "one time" deal? ie you use it and its done and you buy a new policy on the new phone? how does that work?

I have never had to deal with insurance like this before. never had a phone both this expensive and this "prone" to damage before. I typically take my changes but the phone is typically $300 or less on the used market.

not $600-$700 !!
[Sprint Samsung Galaxy Note II] jasons219:
cracked my screen

Cracked my lcd or something, first time ever breaking a gadget. Never thought it would happen to me. Trying to weigh my options, do I sell the phone that is in near perfect shape except for the crack under the glass or buy a replacement lcd assembly and do the repair myself. Does any one have a source for a replacement screen?
[Sprint Samsung Galaxy Note II] nerys71:
I just signed up for the worthavegroup.com insurance. using the 15off code and signing up for the $2000 college $25 deductible plan came to $66.20

its unlimited coverage (though they can opt to terminate if your claims are excessive) it covers theft and accidental damage (such as dropping it)

you can have the phone repaired and wait for a check to pay for it or pay for it yourself and send in the reciept for reimbursement.

The replacement value is current market value not what you paid (this is good so if you get it as a gift ($0 cost) or buy one used you get enough to actually go buy a replacement.

I also love that it covers BORROWED and RENTED equipment. so if I borrow someones nice camera and drop it its covered (thats a big relief never had it happen but its always bugged me)

I hope this is a legit company (all reviews say it is) I have never had to buy insurance for my gadgets before. I never had an $800 phone before either :)

I added my Note II both S3's and will add my Defy XT (Republic Wireless) to it later.

I REALLY suggest buying a policy like this. its WAY cheaper than the providers insurance ($200 deductible $11 a month) for at least the first year.

in a year the "value" of the Note II should drop enough that it won't be quite such a devastating event to have to replace one.

it does NOT cover "loss" but does cover THEFT (file a police report!)

Wish I had this when they broke into my car and stole all my tools and laptop 2 years ago !!
[Sprint Samsung Galaxy Note II] jasons219:
I just got off the phone with Samsung, I told them that I dropped my phone and cracked the lcd. They quoted me a total of $180 and an RMA #. I'm shipping it off to Samsung and will report back when I get back my phone. $180 is cheaper than Sprints insurance deductible, well see if everything works out.
[Sprint Samsung Galaxy Note II] loveshinesthru:
Good luck!
[Sprint Samsung Galaxy Note II] loveshinesthru:
Whole replacement screen, plus back cover, stylus and battery. http://www.ebay.com/itm/Samsung-Gal...303?pt=LH_DefaultDomain_0&hash=item460a39e5f7
[Sprint Samsung Galaxy Note II] loveshinesthru:
another one. http://www.ebay.com/itm/Samsung-Gal...627?pt=LH_DefaultDomain_0&hash=item23255b0dab
[Sprint Samsung Galaxy Note II] Mkarin:
I still haven't gotten mine back (on hold for parts)

I shipped it on oct, they got it on nov 1st..

:(
[Sprint Samsung Galaxy Note II] jasons219:
I hope they have the parts soon, the rep told me that once they received the phone it would take 5-7 days for repair. I know it could take much longer but here's to hoping for a quick turn around.
[Sprint Samsung Galaxy Note II] Mkarin:
Looks like they got part and fixed it in a day.

good luck

Mine just shipped out :)

*11/26/2012//15:52:53//0001773863//Telephone//ASC*

11/26/2012 2:51 PM-Aldo Ortegon: The unit is shipped.

*11/26/2012//15:52:37//0001773863//Telephone//ASC*

11/26/2012 2:50 PM-Aldo Ortegon: Customer creditcard payment captured succesfully. Amount = $178.61

*11/26/2012//14:46:55//0001773863//Telephone//ASC*

11/26/2012 1:46 PM-Anahi Cerda: QC Pass.

*11/26/2012//11:57:47//0001773863//Telephone//ASC*

11/26/2012 10:56 AM-Delmy: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Touchpanel

*11/05/2012//11:11:18//0001773863//Telephone//ASC*

11/5/2012 10:10 AM-Delmy: The unit is repair-pending.

*11/01/2012//12:33:22//0001773863//Telephone//ASC*

DAMAGE ON CORNERS

*11/01/2012//10:36:44//0001773863//Telephone//ASC*

11/1/2012 9:35 AM-Beatrice Hernandez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

*11/01/2012//10:36:41//0001773863//Telephone//ASC*

craked front panel was found upon initial inspection however this may or may not related to the failure symptoms
[Sprint Samsung Galaxy Note II] jasons219:
I just received an email that my order is on hold waiting for parts. :(
[Sprint Samsung Galaxy Note II] fun4allcolo:
My sprint deductible is 125.00 which covers damage and loss including water. Why won't they cover your phone?
[Sprint Samsung Galaxy Note II] KB112:
You may want to check your deductible amount again.
[Sprint Samsung Galaxy Note II] bignibb:
I was thinking the same thing but didnt want to be the bearer of bad news.....

Sent from the best phone on the planet, Apple take Note............
[Sprint Samsung Galaxy Note II] KB112:
Grabbed this from Sprints community Board. Phones are placed in a tier depending on their full Suggested Retail Price. They stay in their given tier indefinitely.
[Sprint Samsung Galaxy Note II] shiftr182:
If all that happens is cracked glass, buy the glass screen off ebay for $40 and replace the glass. It is pretty easy to do if you have a heat gun, or a good blow dryer.
[Sprint Samsung Galaxy Note II] primetimepro:
damn.. i dropped mine hard too but got lucky, no damage
[Sprint Samsung Galaxy Note II] KB112:
Me too! I about shat myself tonight. I just finished making some pasta for the kids. I check the text my wife just sent and I spin around to put the phone back and it slips out of my hand. Bam, right on the kitchen tile face down. Pick it up. ..nuttin wrong. Chyeah!

Edit - I just wanna add that I have an S-Line tpu case on my phone.
[Sprint Samsung Galaxy Note II] Smurfpotato:
I dropped mine getting into my truck. It fell face up onto my running board, but was undamaged.

Then, in slow motion, it rolled off the running board & landed face down on the asphalt. I haven't measured it, but probably about 2 feet.

I have a case, but there were a few small pebbles on the surface of the asphalt, and the glass shattered. The phone still operates normally.

I am not the insurance type of guy, so I don't have any coverage. I bought a replacement glass from a U.S. seller on amazon yesterday. It is supposed to arrive Saturday, and I already have a heat gun. I will give it a go this weekend to see what happens.

I wil take a few pictures & maybe video it.
[Sprint Samsung Galaxy Note II] Jed Dignazio:
Good luck bro!. I would love to see if this is possible to replace.
[Sprint Samsung Galaxy Note II] bignibb:
Keep us posted, pic of your progress would be great too.

Sent from the best phone on the planet, Apple take Note............
[Sprint Samsung Galaxy Note II] Smurfpotato:
My new glass did not arrive on Saturday... it is being shipped via the postal service. Hopefully I will get it Monday. I'll post some pictures as soon as I do.,
[Sprint Samsung Galaxy Note II] bignibb:
Im looking forward to seeing your progress.

Sent from the best phone on the planet, Apple take Note............