yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] jonmorris:
We do love to jump on bandwagons in the UK. Before the media took an interest, nobody seemed to care about this legal tax avoidance (especially if it has enabled people to enjoy cheap prices on Amazon etc). It's not as if it's a recent thing, as you can see from the tax details published going back years.

Did anyone moan about Tesco avoiding VAT by shipping stuff from Jersey? What about other companies, perhaps even the firm you work for, using legal tax avoidance? What about individuals who are self employed and pay accountants to minimise tax, or all those people who moan about paying tax and do everything to avoid it?

Far too many people are hypocrites and just get caught up in all this mock outrage!
[Nexus 4 General] tonybhoy:
nothing to do with the tax,its my hatred of the tories,hence tory love in
[Nexus 4 General] smadger:
Mind if I put this up on the site, as long as sure it's the info you were given? If so, do you know the name of the rep you spoke to please?

https://sites.google.com/site/nexus4cr/what-we-suspect

Also, has anybody else been told the same for any of the points above? I'd like to have two separate sources before posting, so names of Google reps too please!
[Nexus 4 General] DannyDroid:
Be my guest, it's public information :P .

That was the info I was giving.

And I do not remember the name, sorry D:
[Nexus 4 General] flyingscotno1:
I have a Nexus 7 order that is shipped (and in my hand) that is listed in Google wallet alongside the Nexus 4 as 'Pending'. Click into it and it tells you it's shipped.
[Nexus 4 General] Vahndroid84:
i want this thread flying like the German thread!!! another one with shipping email in Germany :(
[Nexus 4 General] jbuk__:
Nothing about why us 3-5 day-ers have always been "Completed" in the Play Store?
[Nexus 4 General] DannyDroid:
"Pending" is the default state when orders are placed. Due to the demand of the launch the system **** the bed and such, most orders got stuck on this stage.

That makes sense when you think about it. The system was put under stress (something that shouldn't really happen from a company like Google who have a quite a few huge server farms had their finger tips), causing the orders to get "stuck" on that state, and after the stressed has lowered (i.e. later on that day) that the people who ordered after went through the system fine, thus, getting their orders.

It seems like you 3-5ers just the full force of the system going ape-**** causing your orders to be marked as complete when that isn't the case.

I have no idea how Google's back-side systems work but something, somewhere must have marked all your orders as shipped and done, so I would assume Google would have to then go back and check

If that makes sense? But once again, I can only assume.
[Nexus 4 General] furrypotato:
Well it can't be a coincidence that orders starting being changed to pre-order status last night and now they have stock in Germany.

In my mind the change is because they are actually looking at processing orders at last due to new stock arriving, ready to send some in next few days.
[Nexus 4 General] madwyn:
I just read that Nexus 4 doesn't support OTG, which means there is no way to use portable DAC with it. Maybe it's another good reason for me to cancel the order.
[Nexus 4 General] Deeco7:
Calls to 0800 numbers are free on landline, right?
[Nexus 4 General] DannyDroid:
I believe so, yes.
[Nexus 4 General] ozzrahog:
Should be
[Nexus 4 General] uberNoobZA:
Good luck with that
[Nexus 4 General] furrypotato:
Shipping emails picking up pace in Germany.

I guess it's normally come out a bit late. 6pm to 6am if I remember.

Fingers crossed.
[Nexus 4 General] smadger:
Trying to formulate a plan of attack towards Google if you call on the phone so we can gauge the response accurately, so I've updated the site with suggested questions to ask the reps...

https://sites.google.com/site/nexus4cr/calling-google

Let me know how it goes!
[Nexus 4 General] Dav_prime:
Big thing to gather from the german thread is that there are N4s in Europe, whether this means they are coming to other EU outlets soon is another question though.

Has an indication of how google/lg distribute devices been posted in the past?

We know from old tech news that Samsung ship to Holland then distribute throughout the EU from there (source http://www.techradar.com/news/mobil...-chases-europe-wide-samsung-galaxy-ban-994105 ). Lets hope the same is true for the N4 and some are on their way to the UK as we speak...
[Nexus 4 General] ermacwins:
When did they go on sale in Germany?
[Nexus 4 General] Vahndroid84:
an hour before the uk store
[Nexus 4 General] Nathtech:
Same day, same time as us. Just in there timezone not ours.
[Nexus 4 General] munkimatt:
These German orders are shipping from Dublin!
[Nexus 4 General] Vahndroid84:
yes...i thought that all of you knew that :)
[Nexus 4 General] Nathtech:
I hope that germanys shipping is a good indication for us, as they both came back in stock on the same day. Pretty please google gods!!
[Nexus 4 General] Vahndroid84:
...they received shipping emails the same days we did, until friday. From Saturday neither them or us got shipping email until today ;)
[Nexus 4 General] smallishnote:
So are the UK ones being shipped from Dublin too? I thought Dublin was just the Google HQ in Europe, not a distribution centre too
[Nexus 4 General] Bettz:
Did there orders go from Pending to Pre-Ordered Yesterday as well?
[Nexus 4 General] munkimatt:
Yes, before the UK ones.
[Nexus 4 General] smallishnote:
From what I can tell, most of them did, if not all of them
[Nexus 4 General] vaniok:
Just spoke to CS, Tom (CS rep) told me that my order which is showing "pre-ordered" has not got unit allocated yet. When I asked him if I'm getting my phone before X-mass as that meant to be present for my wife, he replied that I had a good chance but he cannot promise me that!

Order date: Dec 4, 2012 5:06:29 PM GMT
[Nexus 4 General] munkimatt:
Good analogy, thanks for that.
[Nexus 4 General] newbintraining:
I have been in contact over email to someone human who is trying to be helpful. He said they are conducting an investigation into the shipping issues and they will try and get my device to me asap, but they don't know when unfortunately. He did say shipping charge will be refunded once it gets delivered, so that's something I suppose.

Anyone got any updates on 3-5 day orders? Mine doesn't show as a pre order...
[Nexus 4 General] ant_thomas:
No change on my 3-5 day order.

Still Complete in Google Play - Pending in Google Wallet. As per day 1.
[Nexus 4 General] Vahndroid84:
german guys are still receiving their shipping emails...

i do not have any hurry, now that my friend is on the plane, coming here without my phone. But in some may i would felt more happy if the phone could be on its way to my mate's house :)
[Nexus 4 General] palexr:
Just a quick question, if Google Wallet shows nothing but:

and no other detail, I'm guessing that is pretty grim?
[Nexus 4 General] jelli:
So I decided to satisfy my curiosity and see what the Google Customer Reps had to say with regards to my 3-5 Day order placed on the 4th.

My Original Question

Google - Customer Service Rep "Lloyd"

I have to say I am quite amazed at the response. Apparently all our orders should show 4-6 weeks according to Lloyd.

High Five Google :highfive:
[Nexus 4 General] EddyOS:
£399 for the 16GB and it comes unlocked so you can use your T-Mobile SIM without issues
[Nexus 4 General] TeRRa4:
Screw it. I'm phoning them again.
[Nexus 4 General] big_b0sss:
Just spoke to a guy works phones 4u said they might get stock on 17th. The guy is very friendly and advised me to check on 16th also says stock might be very limited.
[Nexus 4 General] seaempty:
If it's anything like the Nexus 7, it'll stay on pending until dispatch - this took 24 hours in my case. I'm not panicking until I get a cancellation email, or it goes a day without changing status.
[Nexus 4 General] TeRRa4:
Talk about mixed messages.

Spoke to someone else about stock levels just now. This guy didn't seem so out of it or awkward. I asked, he put me on hold, came back and told me the device hasn't actually been released yet. I don't know.

He said once it's been released (what?) we'll be able to find out stock levels. I asked what time it should be released; "that information was not given to me."

I'm beyond confused now. Contemplating going back to bed until 5pm, haha.
[Nexus 4 General] hx4700 user:
Totally agree. I hope no one buys one from those nasty people.
[Nexus 4 General] EddyOS:
Are these people from Google UK? If so, I'm flabbergasted!!
[Nexus 4 General] TeRRa4:
Which people?
[Nexus 4 General] 1234568:
I think i'm being too hopeful when I expect the people running the phone lines to be kept up to date with all the latest info. It's always the same with these large companies, communication seems to lack. I wont be making any more calls... instead I have opened a tab on the N4, set it to auto-refresh, and now i'm just keeping half an eye on it.
[Nexus 4 General] AvRS:
I think someone pressed the wrong button putting it out for sale and when they realised they were inundated with having to cancel every request that people were making when pressing proceed so some slipped through while others got some random message or had their baskets emptied. It's a conspiracy I tell you! :p I'm guessing if they do still have stock like both people I've spoken to have said then they'll more likely go back on at 4 or 5pm to tie in with a US release. Stupid but feasible I reckon. Saying that I still have auto refresh going every 5 secs :fingers-crossed:

EDIT: Also has anyone spoken to an English person yet? I've had 2 out of 2 for people in the states. Seems they're lacking a UK support team and aren't too sure what's going on over here.
[Nexus 4 General] therealbroxy:
does anyone know what I need to ask Vodafone to send me sim wise, I have what I think of as a normal sim in my htc sensation and I think I need something smaller.
[Nexus 4 General] TeRRa4:
I'm seriously hoping they are in stock and activating the sale was an accident. It seems to be the only likely option otherwise it would say "OUT OF STOCK." I'm also expecting it to tie in with a US release. We'll wait until 4/5pm-ish.

That being said, like you two I also have an auto-refresh going every 5 secs and I've got the page up on my second screen. As soon as it changes I'm gonna pounce on it, haha!
[Nexus 4 General] cobhc:
I assume he means your previous post. I'm stunned too, I'd have asked how people have placed orders if it's not released yet...
[Nexus 4 General] felleese:
I think it's a micro sim that you need. You can ask for one or go commando and cut your regular one.
[Nexus 4 General] theoneofgod:
I don't believe it's an accident. The Nexus 7 3G and Nexus 10 are on sale perfectly fine.
[Nexus 4 General] Cactus42:
I got one, had the confirmation mail and pending on Wallet. I think it's more likely that particular rep didn't understand you meant UK, or was just misinformed.
[Nexus 4 General] fleonard:
Same here!

I really hope to buy it today but i'm not so confident...
[Nexus 4 General] EddyOS:
The one's at Google Play Store answering the phone, who else?
[Nexus 4 General] cobhc:
It wasn't myself that called, but you may be correct there.
[Nexus 4 General] TeRRa4:
I really don't want to phone again, but I keep thinking that I really should...

EDIT: If you think it's a good idea, gimme a nudge. Message me or reply to this. Don't thank this post, it's totally a waste of a thank and I haven't done anything useful. :P
[Nexus 4 General] jonmorris:
I am not sure the German order status makes any difference as they'll be a different SKU with 2-pin plugs. That is unless they come with both Europe and UK?

If they are only 2 pin then they'd never be able to be diverted here anyway. I can't see LG or Google wasting money with multiple adapters.
[Nexus 4 General] :
I'm pretty sure that's what most people have. I know I do anyway so you're not alone. Also seems a few people have recieved their phones before the status in Google wallet has changed at all
[Nexus 4 General] :
Experience has now taught us that anything a CSR tells us should be taken with a pinch of salt. They're all coming up with some new fairytale/horror story every day.
[Nexus 4 General] palexr:
I think I was mis-reading it actually. The status is on the list view of transactions where it tells me that the order is Pending....

I don't think the status of German orders has any real bearing on the situation in the UK. Germany may be perceived to be a larger and more important market than the UK and other European ones. Google may "cannibalising" other's stocks to satisfy German orders.
[Nexus 4 General] smadger:
Does anybody have an email address for a human at Google who I could try to act as a rep to answer the questions for all the registered complaints on the site in my signature?

Please PM, do not post them in public!
[Nexus 4 General] Matchstick:
There's a definite possibility that stock originally intended for the UK has been reallocated but that's just the sort of thing Google needs to actually tell us.
[Nexus 4 General] Vahndroid84:
i don't think this is possible...
[Nexus 4 General] druggeduk:
Is there any consensus on if orders going from 'Pending' to 'Pre-Ordered' is good news? Is this something that has happened before shipping to any other people?

I would assume it's the system just 'catching up' with itself unless anyone knows anything different?
[Nexus 4 General] donothurtme:
CSR trolling me

Lololol might as well speak to a robot.

I've decided to never buy a Nexus again :) great phone, not worth the poor service.
[Nexus 4 General] Vahndroid84:
we don't really know if it's good or bad

we know for sure...that german orders went through the same changing, and now most of them are receiving their shipping emails
[Nexus 4 General] smadger:
According to a number of sources, "Pending is the default state when orders are placed." So any change in this means your order has been processed in some way. What Pre-Ordered means is still up for discussion.
[Nexus 4 General] jelli:
Oh yes, 100% agree. I just wanted to email to satisfy my curiosity and see what they came back with. I also wanted it logging that I had emailed with regards to my order.
[Nexus 4 General] jamesj999:
Not logical, they'd have to change all the chargers etc.
[Nexus 4 General] donothurtme:
I just replied, tried to sound as passive aggressive as possible. I have no problem with poor CS, at least try though!

"Hi Mike,

Never-mind, that's alright, will attempt to rearrange delivery but if not will just cancel my order - its not been worth the hassle so far.

Thanks anyway."
[Nexus 4 General] Nathtech:
Oh cmon google!! Hurry up all ready!! Seeing all those happy germans is getting me frustrated with google even more!!!
[Nexus 4 General] Matchstick:
I've seen this happen when the Second Generation Kindle was released.

Then the first UK orders were delayed because the shipment initially intended to fulfill then was redirected to the US instead.

It shouldn't happen but it does and if the suggestion that all EU orders are routed through a single hub in Holland is correct then it would seem logistically very simple to redirect a shipment to a German distribution hub rather than the UK's.

I have no evidence that this is what actually happened but something has clearly gone wrong with the 3-5 day UK orders and it's also clear the the German distributors do have stock.

As for the different charger, typically the same charger is used worldwide with a different localised adaptor and I've read of cases where the goods are supplied with the adaptor, which is added from a batch at the distribution hub just before shipping to allow a single SKU to be shipped worldwide. Again no idea if that's the case here but it has been done before.
[Nexus 4 General] mark_glh:
This would have to happen pre-packaging though as the phones ship with region specific chargers. Kindles don't.
[Nexus 4 General] Vahndroid84:
i was replying the same thing ;)
[Nexus 4 General] palexr:
True if we are talking about stock on-hand.

But it would be easy for stock on order with LG. Changing the end-user country is easy. Google will want as little as possible stock on hand, they will be doing their darnedest to pipeline the supply ie push it back to LG.
[Nexus 4 General] Nathtech:
Im really starting to get worried for christmas now! :eek: Plz oh plz google sort it out!!
[Nexus 4 General] Vahndroid84:
it would mean that about 2 weeks or 1 week ago when the stock has been shipped from china to europe they already knew that all of the phones would have been delivered in Germany cannibalising UK. I don't think so...
[Nexus 4 General] Matchstick:
That gen of kindle did come with a charger, it's currently sitting in wall charging my N7 :)
[Nexus 4 General] palexr:
Not sure why you think it takes 2 week for LG and Google to get stock from China to Europe? This kind of stuff will fly.

Even then, a decision to redirect stock could've been taken pretty quickly last week which will impact the future supply.
[Nexus 4 General] Stewb179:
Just got off the phone again.

3-5 day. Didn't say I knew that phones had gone out in the wrong order.

Definitely on back-order. Was told that it will "definitely ship in 2 weeks because that's the normal way back-orders are handled.". So absolutely nothing new and even a qualifier on the word definitely.

I finally got a bit annoyed on the phone and asked directly a number of times "do you know what happened / can you say what happened / have your managers even told you" and asked what had happened seeing as they clearly had stock when I ordered, the phone can't have just disappeared. Every time she squirmed slightly and said that the phone was on back-order or that there had been "an error with the receipt" until finally admitting that she can't say what happened. I then asked if there would be official word and she didn't know.

Oh and it's been escalated to a specialist, because that is bound to fix the problem...
[Nexus 4 General] tonybhoy:
Please tell me the phone in 3 is demonstration purposes only as its plastic lol was going to ask but assistant was annoying me so much I was thinking of michael douglas in falling down
[Nexus 4 General] Vahndroid84:
I've red days ago on the official playstore thread that Google is using sea shipping. Don't know why but there were many folks assuring that
[Nexus 4 General] ant_thomas:
It's much cheaper.
[Nexus 4 General] calyxim:
Simple maths:

Second batch took 3 weeks to arrive from Asia. 3x7=21days.

3rd batch will be here on 4+21=25th of December.
[Nexus 4 General] smadger:
Can you give any more info for any of the questions here? - https://sites.google.com/site/nexus4cr/calling-google
[Nexus 4 General] Nathtech:
So i sent another email to google customer support asking if my 1-2 week order was still on track and what pre-ordered meens.

Got this again-

Well on the bright side at least its still saying it should ship on time and not a scary email saying you have been backorderd.

Im still being hopefull. At least untill wednesday anyway. Then i willl get mad. Anyway we may get them tonight? Who knows?!
[Nexus 4 General] Ins1d3r:
Maybe they are sending them out on a weekly or 2 week basis now.
[Nexus 4 General] Rozza C:
You got exactly the same email I got.
[Nexus 4 General] catlog:
Well, if I don't receive mine by next Thursday, I'm going to be real pissed. Having BS being said to me over the phone to get my hopes up isn't helping.
[Nexus 4 General] donothurtme:
3-5 dayers are definitely lost in the system :)

Monitoring the German thread, there was a dude who ordered at 8AM today and got it at 12PM, but people who ordered between 5.05 and 5.15 on the 4th are the only ones who haven't gotten shipping emails.

By now, I reckon 3-5 dayers deserve a bit more than just a refund of delivery free, maybe a wireless charging orb would be good, or at the very least a refund plus a bumper.

I reiterate, never going to order a Nexus again!
[Nexus 4 General] catlog:
This is by far the worst shopping experience I've had. I wouldn't mind a free bumper though if my order is late.
[Nexus 4 General] calyxim:
They're sending them out on a "there is no space left in the container" basis.
[Nexus 4 General] vukis:
No offense guys, but maybe Germany receives shipping emails, because they are more patient? :)
[Nexus 4 General] Confused_Cheese:
That not really true, I've just read through and there are several about the 5:07 mark and sure I saw a 5:04. Thing is, they all say they were quoted 1-2 weeks not 3-5 days which is a bit worrying for me :(
[Nexus 4 General] Nathtech:
Good point. Lol.
[Nexus 4 General] donothurtme:
Sorry, what I meant was the only people who POTENTIALLY didn't get a shipping email were a couple of early orders. That is, all the later orders I saw got delivery emails.

I hope we 3-5ers get a delivery email tonight :( if it doesn't come by tomorrow I'll have to rearrange delivery till mid-Jan, as I leave town on Sunday. Anyone know how hard that is to arrange with TNT/Google? Will I have to cancel :(?
[Nexus 4 General] Stewb179:
Ah sorry, hadn't seen that yet.

Only one that can be answered is that yes there will be a refund. From an email I got after the call: "We will also refund the full shipping costs for your order as a courtesy for the inconvenience caused." I assume this is because it's late though we can't be sure it's automatic.

As a courtesy? I expect a damn sight more than a refund for shipping at this rate!
[Nexus 4 General] Makkhdyn:
That, or because they are german. And a majority of them go on german speaking forums.
[Nexus 4 General] Boeing100:
I'm actually heading home to the US for the holidays on Wednesday which is precisely one day after my 1-2 week (4th dec 5.26PM) delivery deadline so I decided to call our good friend at Google. Spoke to Google Play CS, who said that as far as what he can see on the system, my order should be shipped within the stated deadline. He also said that people who buy the phone now and get the pre-order status would wait 1 month to a month and a half before they receive it. Basically what he said that a lot of people got the pre-order status yesterday and that all it means is that you don't have an actual handset assigned to you yet. He concluded by saying that I should call them back on Monday/Tuesday if I don't get a shipping email. So I think i've given up hope of getting it before Wednesday as no one seems convinced it's going to happen. Might get a pleasant suprise but doubt it will happen. Will have to wait until I come back early January :(
[Nexus 4 General] FTMDan:
I'm not annoyed that it's not here yet (Well, not much ;)) but more annoyed that we don't know what's going on, being told I should receive my phone in the stated timeframe even though that timeframe has been and gone.
[Nexus 4 General] gardinerbhoy:
thats the automated response they are telling everyone! :(
[Nexus 4 General] mark_glh:
haha it's like a snake with 5 heads and none of them know what the arse is doing.
[Nexus 4 General] smadger:
There haven't been too many Germans registering on the site, but from those who have I can say this....

They too received wildly varying shipping estimates, at seemingly random points in time.

None who have registered have received their device yet regardless of shipping estimate or time.

A tiny fraction have received a tracking email.

Hope that helps!

---------- Post added at 06:19 PM ---------- Previous post was at 06:15 PM ----------

This seems to be very common if your original shipping estimate has passed.

I am asking Google to make an official announcement regarding shipping refunds in the letter, (should be posted tonight)
[Nexus 4 General] newbintraining:
Are you posting a hard copy letter? Make sure you post recorded so you have proof of delivery, always helps in these situations ;)

Also thanks for taking the time to do this, we are all (hopefully) thankful :)