yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] DmitryyLv:
I have a question to those, who have shipped N4 to their friends overseas (from UK). What postage service you have used? I really don't know what to choose :( There are no BFPO in Latvia, so i have to choose another option, but which is the best by cost/quality?

TNT, UPS are too expensive, DHL is more or less normal (£36.95, but haven't found any prices for insurance :confused: ).

Royal Mail (Airsure, Airmail, International Signed For) don't apply a compensation over £50 for mobile phones). But is it possible to write in declaration something else, instead of "mobile phone", for example "electronic device" or there is a possibility to have troubles at customs?

Parcelforce: globalvalue (£24.29+£5.70) but not tracked; globalpriority (£37.75+£5.70) and tracked; but I've found a lot of negative reviews about Parcelforce, especially about late deliveries (1.5/5.0 stars based on 100+ reviews)...

Have read a lot about stolen and lost packages on the Internet and now I'm so scared, that really think that it gonna happen to me :D

So, can someone please help me to solve this dilemma, because i have no experience in international shipping..
[Nexus 4 General] fatum2002:
6 Feb

Google Commerce Ltd charged your VISA xxx- for £288.99. "GOOGLE *Google Play" will appear on your billing statement.

6 Feb

Google Commerce Ltd shipped your order.

Track TNT package No.

6 Feb

Google Commerce Ltd received your order.

4 Feb

You placed an order with Google Commerce Ltd on 4 Feb. Google Wallet sent a copy of this receipt to @gmail.com

Ordered with non-UK debit card to UK address :D
[Nexus 4 General] Zenzic:
-_-
[Nexus 4 General] white43:
I've just ordered today. It kept failing to start the order, because it's not obvious you need to have a valid card linked to Google Wallet. Once I'd done that, the order went through. It states it'll be 1-2 weeks for estimated ship.

Currently got:

6 Feb

Google Commerce Ltd received your order.

6 Feb

You placed an order with Google Commerce Ltd on 6 Feb. Google Wallet sent a copy of this receipt to

Says nothing about pending, does that mean it went through OK? I got a receipt through to email.
[Nexus 4 General] sav_uk:
When you go to Google Wallet click on the 'transactions' tab on the left side of the screen - that will show your pending and completed transactions.
[Nexus 4 General] white43:
Oh yea. Thanks. Pending.
[Nexus 4 General] Zenzic:
The money was pending in my bank account for this phone since last wed when I ordered it at 15:03, now it's no longer pending in my bank account and I've heard nothing from google since that day.

People who have ordered it on the day seem to be waiting longer than others that ordered it more recent or am I wrong in this, is it just a few cases?
[Nexus 4 General] PhoenixTank:
I am in the same boat as you there and I do seem to have read posts from a lot of people waiting on orders from last Wednesday and not that many shipping.

But maybe I am just seeing what I (don't) want to see.
[Nexus 4 General] Zenzic:
I contacted google 2 days ago and they just pointed out what I was initally told that it would take upto 2 weeks. Still it's a little disconcerting that others already have it. Wouldn't mind if I lived in the middle of nowhere but I don't.
[Nexus 4 General] white43:
Jesus. I've just got a shipped notification!!!!!!

I ordered that at 14.20 today and it's been shipped 6 hours later. Bugger, I need to be in now to receive!
[Nexus 4 General] dubdubs:
Precisely the same thing for me. Even the exact time of ordering.
[Nexus 4 General] Zenzic:
This is very strange, It's like we just dissapeared off their radar. I emailed google again earlier but they haven't bothered to get back in touch other the immediate generic reply. It's very frustrating this, even more so when the guy above ordered his TODAY and is being shipped already. Tempted to cancel and rebuy it but would that just delay things even more? I don't know :/
[Nexus 4 General] PhoenixTank:
Agreed. Personally think I will wait until the delivery estimate has nearly passed and then give them a swift kick up the backside via email/phone.

That said, you would think that orders would be processed sequentially... wouldn't you?
[Nexus 4 General] white43:
That must be very frustrating. I ordered mine TODAY and it appears to have been shipped literally hours later. I can't fathom Google's approach to this.
[Nexus 4 General] mst89:
I've called google a couple of times at that phone in the Google Play confirmation mail and they keep telling me orders are served in a first come first served and that my phone will be shipped when it's my turn. This obviously can't be true as I bought it at 15.03...
[Nexus 4 General] Zenzic:
In a logical world yes you would, hoverever this is google. Yeah i'll wait till next week then see. Would you think you could be refunded or discounted on shipping if;

1) It's well passed the intial delivery date.

2)You pick it up from TNT so they don't actually deliver it.

---------- Post added at 10:49 PM ---------- Previous post was at 10:48 PM ----------

Yes, yes it is very frustrating.

---------- Post added at 10:59 PM ---------- Previous post was at 10:49 PM ----------

I'm considering buying another and cancelling which ever doesn't get processed first. In the unlikely event both end up going through, google states

If your order is packed and already in transit, your credit card will have been charged for the order. At this point, you can leave a prominent note on the door to let UPS know that you're refusing delivery of the package. In some cases UPS

(This would hold for TNT UK right?)

has returned packages if their drivers see a note for refusal of delivery. The note should include the following:

Refuse delivery-Return to Sender

Include your signature

Include your tracking #

If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks.

If you've opened your package, please email our support team to arrange for a return.

What does anyone think about this?
[Nexus 4 General] dubdubs:
Just called my bank and they said it's normal for the 'pending' amount to 'drop off' the account after about 5-6 days if the merchant doesn't claim it. They also said Google tried to take the payment again today, but that it was declined for 'technical reasons' (not verification reasons) and that Google must try again.

I then called Google and was told that there were no declined attempts showing on their system, and that they expect it to be shipped by the original estimate (Feb 13).

I have no problem waiting until then - I just don't want things falling apart due to 'technical reasons' and then discovering that it's out of stock again...
[Nexus 4 General] Zenzic:
What Bank are you with, the card I payed with was Natwest.
[Nexus 4 General] Nexus 4:
I just bought mine now :D
[Nexus 4 General] monkeying. around:
Has anyone had a refund on their delivery?

I was one of those that was quoted 5-6 weeks and received it on the 7th week...not sure if they'll refund me as I heard some people saying the support counts doesn't count weekends top save their tenner!
[Nexus 4 General] big_b0sss:
one of my mate ordered one but it went through pending then he cancelled that order set up a new Google account and used different bank card I think Barclays debit card and ordered again he got shopping mail within 5 hours. you guys probably try this, might help you obviously Google not serving who comes first .
[Nexus 4 General] Zenzic:
Thanks for the advice, just did as you said (Diff card same bank) but without cancelling my other order but there's a technical issue when attempting to pay. Maybe there is a genuine fault on googles behalf.

Will attempt a 2nd purchase tomorrow if I hear nothing though.
[Nexus 4 General] PhoenixTank:
FWIW, Natwest/RBS card here too.

Might actually give their fraud department a call to check for any declines/issues - usually very helpful people on the other end of the phone. They do tend to flag bigger purchases like this.
[Nexus 4 General] white43:
So you guys know, I ordered mine on a Tesco Mastercard and it was shipped within hours.
[Nexus 4 General] fatum2002:
After I had received an confirmation about shipment of the first phone I ordered another Nexus4. Hope the second time it will take less for them to ship it - the card should be verified already.:p

Google has just blocked my account because cc didn't pass verification.

I'm going to send them my foreign passport photo where the name matches one in the wallet and on the card. But i have a problem with credit card bank statement - there is non-UK address. What would you suggest to do in that case? I think I will try to prove that I'm working at place where I ordered it.
[Nexus 4 General] ktz84:
NI - UTI Delivery - Hasn't changed in 2 days

I got a shipping notification on Tuesday 5 and the tracking number goes ot the UTI website and it tracked almost as soon as the shipping notification came through from Google however it really hasn't changed much since.

Shipment History:

No of

Pieces Org Brn Dst Brn Status Status

Date Shipment History

1 BHX DUB Booked 05FEB13/2206 ETA(DUB)=06FEB,CARTONS,Wt=.67K,Vol=0

1 BHX DUB Freight Received 05FEB13/2206 CARTONS,Frt.Rcvd=05FEB,,LTL,ETA(DUB)=06FEB

05FEB13/2319 TRF:BHX-DUB,REF:522097,SENT:05FEB13 000000

BHX DUB Transfer Manifest Sent 05FEB13/0000 TM=522097,ETD=05FEB 00:00,ETA(DUB)=06FEB

DUB Transfer manifest arrived 06FEB13/0000 TM=522097,ARRIVED=06FEB2013 00:00,DUBEDI

Given that we are buying 2 day shipping and the notification was sent Tuesday I would be expecting delivery today. Are they delivering without updating their site or will I see an update before delivery? Can anybody that's already had delivery from them confirm how the process went for them?
[Nexus 4 General] Nexus 4:
Anyone know which are the shipment steps?
[Nexus 4 General] MizuhoChan:
At this point, it's not so much that I want the phone, it's that google are possibly the worst company ever for selling hardware. I ordered a 3DTV on Sunday at 5:30pm and it arrived on Monday at 8:50am for crying out loud.
[Nexus 4 General] jordanadams86:
Very true. I highly doubt i'll buy anything straight from Google again after this... Well, it all depends on the price of the Nexus 5 :p
[Nexus 4 General] MizuhoChan:
Well, I'm off to bed I suppose. Mother is in the house now, so no reason to stay awake and torture myself. Though if I don't get the phone tomorrow, I intend to phone and complain, for all the good it will do.
[Nexus 4 General] JeepoUK:
Just off the phone to El Goog. I ordered the 16GB N4 here in the UK at 8.33am that morning, but it still has not shipped. Shame, as I live in Northern Ireland. I could have drove to Dublin to pick it up! :) All joking aside, NI delivery times are +1 day generally compared to the rest of the UK so I may not get it until Tuesday, if it gets sent tomorrow that is. I am hoping it gets as far as Belfast by Friday, I can take a day trip and pick it up. We shall see!

Anyway, we are ALL looking at this the wrong way. This is the one great opportunity to see if Google Now can ACTUALLY track a parcel, god knows it couldn't track my Amazon orders. :D
[Nexus 4 General] tyraelasd:
Can someone tell me how much is worth the N4 16GB + taxes + shipping + the bumber case in the UK? Please Id like to know becouse Ive got a mate there who could possibly buy one for me.

Thanks
[Nexus 4 General] MDaveUK:
£304.98 I think?

Its £288.99 for Nexus 4 16GB + taxes + shipping. The case is £14.99.
[Nexus 4 General] Baz8755:
Mine still not shipped.

Left assign to Google ticked.

No money taken from credit card (bit worried as was a new card on the account)

Order time 8:29
[Nexus 4 General] WhiteHartMart:
Still no despatch email for me - money has been reserved/taken from my bank account too.

My concern is I didn't get one ordered until.9.45am (probably got one of the first restocks from incorrect orders) - makes me wonder if there is actually a phone available for me?
[Nexus 4 General] raze599:
I got the shipping email about half 10 yesterday. It should arrive today, that's what the TNT website says.
[Nexus 4 General] 3Shirts:
OK. Here is my time line, I am in Bedford, Southern England and ordered one 16gb phone, nothing else and had link ticked:

Ordered at 8.25 on 13th

Got confirmation email at 8.50

Non change to play store or wallet until 10.45pm on 14th when I got shipping email, status changed to 'shipped' in Play Store and Wallet lists complete with money taken etc.

Tried TNT number at that time but no information.

At 6.20am today (15th) I checked again and TNT have it listed as in the nearby depot and going out for a 9am-6pm delivery! :D

NOTE: When checking your TNT tracking info you need to change the radio button to 'customer reference' NOT the default 'consignment number'. If you look closely you'll see that it is actually cutting two digits off when you do consignment and that is why people are seeing some old delivery from October when doing that. You should either get an error as they've not yet logged your item or the correct tracking info.

Hope this helps people. I'm super excited about getting it today

Sent from my brain using Hands
[Nexus 4 General] ajpettit:
Shipment received at destination depot.

'google now' not showing the details but that along with a bit of batman action makes this one happy boy.

no word on the bumper yet

:):):):):):):):)
[Nexus 4 General] antonusklesk:
Well I've just woken up and still nothing.

Did anyone with multiple items in their order receive shipping?

Awful service now from Google, looks as though their 'concern' for people who ordered multiple items and offering 24 hours extra for cancellation was actually just them stalling for time as they knew thy wouldn't do multiple-item orders yesterday.....mine's just a phone and a bumper Google it's not that difficult.
[Nexus 4 General] phillevy:
Same with me :(
[Nexus 4 General] WhiteHartMart:
They haven't even been able to ship just a phone to me.

I can understand they were inundated with orders but same day turnaround is the norm these days - usually with free delivery. Having to pay extra just rubs salt in the wounds.

If mine hasn't turned up by tomorrow I'll consider cancelling tbh.
[Nexus 4 General] Nickedynick:
After the pain I went through trying to order one, without success, you'd damn well better keep your order! We're probably going to have to wait a couple of weeks before having another chance, and you're giving up after waiting another day or so?!

(Don't take this as a personal attack btw, it's just a frustrating situation.)
[Nexus 4 General] 3Shirts:
Then you'll be cutting off your nose to spite your face. No-one else will care if you do this. Google are clearly not desperate for customers at the moment, not to mention that you're probably too late to cancel. Even if you no longer want the phone, get it an sell it on eBay. You can easily sell it for a few quid profit at the moment with all the demand
[Nexus 4 General] WhiteHartMart:
Fair point guys but this situation makes me question my need for the phone ;) Wouldn't mind if my bank account wasn't £290 light yet.

Going to keep everything crossed for tomorrow so I don't have to make that decision.
[Nexus 4 General] ajpettit:
Out for mofo delivery woop woop
[Nexus 4 General] rickykemp:
I'm getting pissed off with this now. Pending, no money taken, ordered at 8:15 on Tuesday. I ordered screen protectors from Germany at 11pm the same evening, and they've been dispatched and on the way already, and they had sold thousands of them.
[Nexus 4 General] Jaso333:
My money was taken as soon as I clicked the purchase button...

Got the email this morning saying it was shipped yesterday :S

Must be extreme lag going on over there in Ireland...
[Nexus 4 General] big_b0sss:
the shipping information on the UTI is a total disgrace I've never seen any poor website before it's so weird however I got one day after it stopped giving notification.

by the way guys found a problem of my nexus 4 my volume down button doesn't work properly its a rev 11 device i need to press it hard to get that working. volume up and power button works just fine. will Google give me replacement??:(
[Nexus 4 General] BLADESMAN1889:
After finally getting phone last week my next job was to contact 3 as my contract expires on 10/2/13 [this Sunday] and decide what to do from there.

I didn't want to leave 3 as I have been a customer for 4 1/2 yrs. I was thinking of the Ultimate Internet 600 at £15:90 as my current contract is 500 mins -- 5000 texts -- 3GB Internet [1GB + 2GB x Series add-on] for which I pay £20.

I was also thinking that I could go for the Ultimate Internet 200 as I just don't seem to ever use more than 300 mins but thought it better to be on the safe side. So I call up 3 and go down the 'I'm thinking of leaving 3' route ;) and the guy informs me that I'm eligible for an upgrade :rolleyes: so I explain that won't be necessary due to Nexus4. He says what about a Sim only deal and suggests the Ult Int 200 plan and after I tell him my concerns about 200 mins not being enough he informs me that I have never used even 300 mins in any 1 month during the whole 2yr contract !

In fact, I'd only gone past 200 mins 4x so he reminds me that its only a rolling deal and that I could upgrade to the 600 mins if needed. And as a sweetner for staying with 3 after my contract had expires he gives 2000 free 3 to 3 mins for the same price of £12:90 :laugh:
[Nexus 4 General] Nexus 4:
I ordered mine last night, I didn't receive any email but the purchasing confirmation so far, is that right?
[Nexus 4 General] big_b0sss:
one question folks as I have mentioned on my last post I've found problem on my nexus phone but if I do RMA will google send me a new phone as a replacement or they will give me someone's used one:o
[Nexus 4 General] kennynguyen20:
They will send you new one.
[Nexus 4 General] ktz84:
Well mine arrived today. Still no update on the UTI website so it seesm to be really uptodate :rolleyes:

My biggest problem is that I don't have a micro sim card :o

Trying to get a hold of customer services at 02 but that's proving a bigger challenge. Wonder can I pick one up in their shops even though I have an online account.
[Nexus 4 General] PhoenixTank:
I would image they'd have a sim cutting tool at their shops.
[Nexus 4 General] Zenzic:
I initially ordered at 15:03 last wednesday when it first came availiable and it seems google forgot about me, as I ordered one this morning around 8:20 and I got shipping confirmation at 6pm tonight.

Attempted to cancel initial order but google said it still might be shipped. Tbh I think this a generic email they send out, so I wouldn't expect it to come. but if it does, anyone need a phone? lol.

Anyone who ordered on release day that have heard nothing, either cancel your old order and redo it or just buy another and hedge your bets.
[Nexus 4 General] big_b0sss:
I think you can, if you go to the o2 shop ask them you need a micro Sim they will do the swapping thing for you however you might get charged for that I don't know about o2 but three charge 10 pound for that (not sure now coz had to get a micro Sim for my lumia about 6 months ago and was charged 10 in my bill)

by the way what is the process for doing RMA I heard Google send the replacement phone first then we send our faulty one back. so does it mean Google would pay for the postage to return the phone
[Nexus 4 General] Zenzic:
You can literally chop up a normal sim in the shape of a micro sim. There are many tutorials on youtube for this, sack paying money for something you already have.
[Nexus 4 General] The Lum:
I just went to local phone unlocking place and paid £1 for him to cut normal card to micro. Took 2 secs with his little stapler looking tool. He even gave me an adaptor to let me use sim at normal size again if I needed.
[Nexus 4 General] ktz84:
Now there's an idea. Cutting it wouldn't worry me but I plan on keeping my current phone as my backup phone as my current backup phone is on its last legs so I will probably need the ability to go full size again. The adapter sounds great.
[Nexus 4 General] BLADESMAN1889:
I bought the tool you refer to for £2:69 inc FREE postage from eBay.

I also (before it came) ordered 2 from 3 from the website (also delivered FREE) and using as a template cut out a old full sized sim into a micro sim using a Stanley knife & it worked perfectly.

As other poster said why pay - even just a £ when a bit of common sense will do ? Also use Google (It's your friend)
[Nexus 4 General] Zenzic:
If you ordered a giffgaff sim, this comes as a normal sim with the micro sim availiable as a push out of the original sim, so can be used for either micro or normal. Now you could order one of these and chop up your current sim, using the giffgaff micro sim as a template. Then you'll have a free adapter for normal sim phones. A little bit of effort for free or you can pay a couple of quid. Your choice. But if you do want a sim here it is
[Nexus 4 General] ktz84:
Thanks. I ordered one off their site on Monday and got a shipping note yesterday so might arrive tomorrow. Didn't know about the whole micro sim thing when I ordered but a good bonus.

I'm not yet sold on giffgaff as I have a nexus 7 which I need to tether and I don't see how I can do that.
[Nexus 4 General] Zenzic:
Your allowed tethering with the 1GB data, but I can't see why you cant tether with the unlimited data, It would be near impossible to tell especially with tethering to another android device.

If you do decide to go with giffgaff don't use the normal sim you got off their website, get one from a recommended person (i.e me) because that way you'll get a free £5 when you top up otherwise you get fk'all.
[Nexus 4 General] big_b0sss:
go with three unlimited data plan you will be tether internet
[Nexus 4 General] PhoenixTank:
Huh... fancy that. Out of interest, did you choose to have them link it to your google account?
[Nexus 4 General] ktz84:
Ahh great. Order placed. Thanks :D
[Nexus 4 General] marco_n:
Well, ordered Tuesday, confirmation email Wednesday. Nothing else until now.
[Nexus 4 General] kofiaa:
Same thing for me, I ordered on Wednesday. I'm impatient I want my phone :banghead:
[Nexus 4 General] dhiral.v:
Ordered from the Play store on 4th Feb and was told it would take 2-3 weeks, got an email on the 5th Feb saying dispatched and arrived the next day on the 6th. Really pleased with it, great phone, worthy upgrade from my Nexus S.
[Nexus 4 General] ktz84:
Nearly the same except mine took an extra day to come so arrived yesterday (Thur 7/2). Even though I can't use the sim related features (no micro sim card though that should get sorted after work) I've been using it for hangouts and viber calls and really pleased with plus it looks good. Need to get a bumper/case sorted asap before I ruin it :D
[Nexus 4 General] Looloup:
Mine finally got re-delivered today, but I won't get it until Monday ... gonna be a long weekend !!

Have to have a go at cutting down my SIM card to make a micro SIM out of it.
[Nexus 4 General] Zenzic:
No I never asked them too, could only see it delaying my order.

Ordered second phone yesterday after initial order never came, Got my phone 26 hours later and cancelled my original order. So excited to push this to it's max :) au revoir Wildfire
[Nexus 4 General] banny7000:
Ordered mine at 10 am this morning, Fridays probably a bad day to order with the weekend coming, looks like I'm entering the unknown with this order,maybe I'll get lucky and get woke up to a delivery man at the door tommorow (I wish).got my confirmation email straight after ordering.
[Nexus 4 General] kofiaa:
Welcome to the queue :p
[Nexus 4 General] dhiral.v:
I had to cut my sim down as I wasn't going to wait 5 days for giffgaff to send me a new sim whilst my old one is deactivated. First thing I did was buy a case straight after ordering, although it does seem a shame covering up such a lovely design.
[Nexus 4 General] theguitarman94:
Ordered mine a few hours ago. Got the email with the 1-2 weeks estimated shipping notice. This is going to be a very long week or 2, sold both of my smartphones so I'm now completely phone-less. Hurry google, Hurry!