yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Confused_Cheese:
Check this email out I got last night:

I log into my wallet account, still pending. No shipping info at all.

I just phoned up, my orders on back order :crying: He said realistically it'll be in 3-4 weeks. He also said he didn't know what was going on with the 3-5 day orders and he was hoping they'd be dealt with in the 1-2 week batches which to me sounds like they know the 3-5 day orders were stuffed up in some way. He did confirm something definitely went wrong with the order process which is why the later orders were shipped first (obviously knew that already).

I'm pretty frustrated with this whole deal, especially when they dangle shipping confirmations in my face then pull them away. I never thought I'd cancel my order but I'm honestly considering it now.
[Nexus 4 General] Carnoustie:
16GB has always been available to order since the 4th
[Nexus 4 General] chandlerweb:
Have you tried cancelling it online via play.google.com ? My colleague ordered a 16GB on my behalf at 17:05 on 4th Dec when i was having problems ordering. I did manage to order one later though so his was superfluous. We kept the order in though, just in case it shipped any earlier but as theres been no movement on any 1-2 weeker I just asked him to cancel which he did with no problems whatsoever.

Perhaps the CSRs are unable or unwilling to cancel orders. Just try it at play.google.com instead.
[Nexus 4 General] Rozza C:
I wasn't able to order it as it said "Limit Reached" on the Product page.
[Nexus 4 General] AlaneCzeQ:
I am one of the 3-5 days people and today got the following response from google:

As you can imagine I have followed up with a phone call to GOOGLE CS and been advised that ALL PEOPLE with 3-5 days delivery period will receive their phones after 3-5 weeks NOT DAYS, asked for a reason but no one was able to tell (even the so-called manager).

Don't expect your N4 before xmas ...
[Nexus 4 General] stennett:
I feel like throwing my toys out the pram if I have not received a shipping email by next Tuesday but I know I'll regret it when the shipping eventually starts lol
[Nexus 4 General] Boeing100:
Don't be buddy! Every bank has a different policy as to how long they can hold funds but once they will get ready to ship your handset, just make sure you have the available credit and all should be fine.
[Nexus 4 General] chandlerweb:
"3-5 weeks" sounds like more nonsense to me. All google estimates are are just one week apart e.g. 1-2, 5-6, 6-7 weeks etc. This, i assume, is because they send them out one week but some may arrive after the weekend.
[Nexus 4 General] browngeek:
I've already posted a few times that I've tried cancelling online several times, but it won't let me cancel (however totally understand you may have missed my previous posts, just by the sheer number of posts on this thread). But basically I ordered on 5 Dec and tried cancelling on 8 Dec, and it wouldn't let me. However I do know others who have tried to cancel online with success. For information I'm a 5-6 weeker.
[Nexus 4 General] jamesj999:
What I don't get is if the stock situation is this dire, why is the 16GB model still showing as available in the play store? Surely 6-7 weeks shipping is really a preorder and if they're only going to be fulfilling 3-5 DAY orders after 3-5 weeks, what chance do they stand of shipping even 6-7 week orders on time?!?
[Nexus 4 General] Xiofire:
I wish they would just take their head out of the sand and tell us they messed up. I'd be perfectly happy if they just talked to us and gave us a level of communication and gave us a realistic window. At the moment, we are all just bouncing off the **** CSR's who have less of a clue than we do, and no one is getting anywhere.

Come on Google, just admit you messed up, and give us all a realistic figure to work with. If the orders have gone missing, tell us, I'm sure a lot will resubmit and wait, as long as we actually know we are being processed and will eventually get our phones. For such a big company, this level of customer service is unforgivable.
[Nexus 4 General] Rozza C:
Oh its the bank's doing? That's alright then.

I thought Google might have released it due to the fact I may not be getting my phone for a while.

My wishful thought was that I was going to get the phone for free :p
[Nexus 4 General] munkimatt:
To be fair the vast majority of what's coming out of the CS is nonsense.
[Nexus 4 General] Tones1971:
Same here. Possibly just the bank has an expiry for the money to be taken or they unfreeze it. Orders are still pending. Seriously tempted to cancel now, its going to take 2 months to ship by their estimate. S4 wont be far from launching by the time i get this phone!

EDIT: Actually, unlikely to be the bank unfreezing. Funds held from the 4th was freed up just today, as were the funds froze from order on the 6th.
[Nexus 4 General] jonmorris:
Yes, although it's now ex-What Mobile as I left last year. Now working for other sites, including Pocket Gamer and Smart TV Radar.
[Nexus 4 General] Boeing100:
Yes and no. It's Google that asked your bank to hold the funds, but each bank has a different policy as to how long they will hold them before releasing back into your credit limit. So really what it means is that Google failed to actually charge you within the period set by your bank, so they will have to do just it once they are ready to dispatch your device. Not a sign of getting a free device I'm afraid :)
[Nexus 4 General] furrypotato:
It's an old joke but...

How can you tell when a Google CSR is lying ?

Their lips are moving.

Boom Boom.
[Nexus 4 General] Hereisphilly:
Just been into carphone warehouse Lincoln, been told its being released tomorrow, but couldn't give me stock levels or price or anything.

Then one of the other operatives pipes up that the launch has been put back because of the storm....

Wrong on so many levels, lmao!
[Nexus 4 General] uberNoobZA:
Oops typo in my signature. I meant 16gb. Changed now.
[Nexus 4 General] kaiowas82:
yes they are...just people that ordered the phone online but not delivered of course....but they want more than 300 for the 8gb...they can use it as a dildo imho :D
[Nexus 4 General] rudedog1979:
Anybody from London that got 2 N4 and want to sell one?

my money awaits!

Thanks
[Nexus 4 General] ste1164:
I want to see their sim free prices but I imagine its £300+
[Nexus 4 General] CrazyPeter:
Be prepared for a shock. I have seen CrapPhone Warehouse's prices for the Nexus4, and it's not even close to the Play Store....

Think close to £400 and you will be in the ballpark....
[Nexus 4 General] Blocoholi:
im close to getting the 16gb phone on ebay for £80 more..
[Nexus 4 General] shaneZ95:
Theres a UK based 16GB for £330 with delivery for friday :highfive: but that would mean the seller must already have the handsets for delivery that quick.... i dont see how he/she could, but i want my nexus! Should i buy ?
[Nexus 4 General] EddyOS:
I'd just wait, there's no point on being sucked into to paying more for the phone. I know everyone wants it (me included) but knowing I can get it from the Play Store for the price it is means everything else is irrelevant. I'm happy to wait and play with Android 4.2 on my Galaxy Nexus (which is out btw for those wondering, not using my Nexus today tho)
[Nexus 4 General] akhan47:
People who went to the O2 store in London can buy the 8GB Nexus 4 right now for £399 and get a free LG LED TV (worth £400). So it is possible...
[Nexus 4 General] jmquez:
Actually its 399 for the 16gb version.

This phone lives up to it's hype
[Nexus 4 General] chenga28:
jsut popby at the cheapside branch in london, manager said you can get on contract on the website but not sim-free.
[Nexus 4 General] PWF:
They're very friendly in the CPW in Lincoln but they know nothing about phones!
[Nexus 4 General] Michealtbh:
That info is very old, the pic also suggests they'll have a white N4 which probably isn't true
[Nexus 4 General] shaneZ95:
But you see, im retarded, and i already sold my iPhone a week ago, i need a phone asap so paying £40 odd more isnt that bad for me, when do you think Play will re-stock?
[Nexus 4 General] akhan47:
It's old but it is true. O2 are also selling it sim free for £399.
[Nexus 4 General] Blocoholi:
was so fed up after sitting at least 6 hours in front of the macbook, so I just got a 16gb one on ebay for £350.

This is too, the amount I got for my old SGS3. I just try now not to think money and instead I tell myself that I have swapped the sgs3 to a nexus4 for free.
[Nexus 4 General] jm89:
The initial stock must have been really low, google are absolute morons when it comes to launching there devices.
[Nexus 4 General] Larac:
The CPW website wont even show the page for the phone.
[Nexus 4 General] redmamoth:
The hold on my credit card has been released too.
[Nexus 4 General] Vahndroid84:
I just wrote my first email to google support :D

i'll update you when i will have news ;)
[Nexus 4 General] fleonard:
I got the reply after 4 days so good wait :)
[Nexus 4 General] znanev:
I've just cancelled my order for a N4 16GB placed on 4th Dec 17:05 with shipping estimate 3-5 days. What was strange was that Google had not authorized my credit card when I ordered.

Now I just followed the cancellation link in the order confirmation email. So I suppose that those that couldn't cancel their orders had still authorization on their cards. As I see most are reporting that authorizations had dropped these days, so cancellation should be pretty straightforward... but who knows, this is Google Play ... playing tricks and trolling customers ;)

Good luck to you all, hope you'll receive your orders before Christmas. I'm travelling our of the country early next week so can't bother waiting anymore.
[Nexus 4 General] Nickedynick:
If people keep cancelling their orders, the chances of receiving the phone soon are increased for everyone else :)
[Nexus 4 General] Vahndroid84:
i've got the reply email after about 4-5 seconds...

:silly:
[Nexus 4 General] fremar:
Haha are u sure? I think that google will charge our accounts and send the phones to those that cancel their orders.
[Nexus 4 General] fleonard:
Damn...I think google hate me!

I got the mail after 4 days and just say

So no news at all
[Nexus 4 General] Pottrell:
I'm moving house so I won't be here when the Nexus FINALLY gets shipped (if ever) so I'm weighing up my other options now!

These are my options (that I know of):

Keep my order and get GiffGaff Sim-Free:

1 Month | 200m | Unlimited Text | 1GB Data | £288.99 Phone - £10 Per Month

OR

Cancel my order and go with CarphoneWarehouse:

24 Month | 200m | Unlimited Text | 750MB Data | Free Phone - £26.00 Per Month

At roughly the 18th Month the Simfree option starts saving me money.. And only by £100 :/
[Nexus 4 General] timtime:
From a Google play CSR I spoke to on the phone: " There has been a delay and we have had to push back the delivery estimate to 3 weeks, you should be receiving an email informing you of this soon"

When I asked when I'd get this email he said: "some have already been sent out, and that we would get free delivery."

I don't expect to receive this email, probably just more bull **** to get me off the phone.

---------- Post added at 11:05 AM ---------- Previous post was at 10:58 AM ----------

Sorry forgot to say I was one of those told 3-5 day delivery.
[Nexus 4 General] jamesj999:
Pretty sure someone would've reported it here if there was an email already doing the rounds...
[Nexus 4 General] redmamoth:
I just received this:

-----------------------------------------------------

Hello <name>,

Thank you for contacting us.

If the quoted ship time for your order is 2-3 weeks, your order will ship between 12/12 and 12/18 with 2-day shipping. If your quoted ship time is longer than 3 weeks, then you will likely receive your device after Christmas.

For further questions please feel free to write back to us.

Thanks,

Divya

The Google Play Support Team

-------------------------------------------------------

She obviously didn't check my order, since it's 3-5 days, but at least she gave some dates. Probably plucked out of thin air!
[Nexus 4 General] Anon87:
Its £12 for unlimited data.
[Nexus 4 General] Vahndroid84:
and what for 3-5days people or 1-2 weekers? she didn't even mentioned us :laugh::laugh::laugh:
[Nexus 4 General] WibblyW:
Same here. Called this morning. Apparently information "as of this morning" (cough!) was that 3-5 dayer's (like me) will get their devices 3-5 weeks from their original order date (4th for me).

I suspect they are expecting a large enough batch to cover back orders, but not actually sure when it will arrive.

Possibilities:

LG are ramping production, but that takes a while and there might be component supply issues, hence unpredictable dates. But BIG shipment(s) due which will clear whole backlog and fulfil new orders. Given all the suppliers likely in their "supply chain" for all the parts and materials, I would not be surprised if that took a while. LG would have placed orders on their suppliers for the kit of parts/materials to make the phones based on the production forecast as it was maybe months ago.

There's a production/quality problem that's preventing devices shipping as fast as they'd like

They are shipping by sea (common to keep costs down, but takes ages - weeks). This would mean they KNOW how many are coming in, and when, but it may NOT be enough to satisfy backlog and they may still be allocating/deciding who they will go to (Google, CPW, O2 etc)

There are some shipments 'queue jumping' being freighted by air. But this will cost someone extra (LG or Google) depending on their commercial agreement, & maybe who's fault the bad forecast was. You'd think Google would swallow this cost to avoid the bad PR, even if they lose money on it. So maybe the problem is simply LG can't ramp up production fast enough given they originally had no forecast to do so.

This is all deliberate (small numbers of units available to start with) to generate demand. If so, I think it's back-fired. People cancelling orders. Their champions (like us) getting so pi**ed off, etc.

Google I/O 2013 set for May. Maybe they know alternate Nexus device(s) or models (kill 8GB, introduce 32GB @ price of 16GB - sound familiar?) will be announced then, defusing demand for the N4 as it is today specifically. So they are being very cautious about not being left with too much stock?
[Nexus 4 General] newbintraining:
Still no email for me 3-5 days. I am so close to picking up the phone and have a right go at them. Anyone thinking of contacting trading standards?
[Nexus 4 General] Tiredad:
I do feel like a prize idiot now. I gave in previously after failing to secure an order from the first batch and bought one from CPW. The buyer's gilt was ruining my experience the and when the new stock popped up on the 4th I had a go and got one on the 1-2 week window. I took back the CPW phone for a refund and started the wait for my cheaper, but guilt free Nexus 4.

Since then I've been thinking, no surely Google can't **** it up again. I know I'm still within that windows and will not loose my rag properly until the date passes. But I just can't shake the sinking feeling that I should have just stuck with my over priced original. I'd trust another company but have no faith that Google can stick to its promises.

I finally understand the saying that one in the hand is, better than two in the bush.
[Nexus 4 General] redmamoth:
I love that it say SHIPS SOON on the Play Store.

When my girlfriend phones me at the pub tonight and asks when ill be home i'll say 'soon', then see how she takes it when I turn up 6-7 weeks later.
[Nexus 4 General] calyxim:
I'm just wondering how many units had google stocked on 4th. 20.000? 30.000? What do you guys reckon?
[Nexus 4 General] madwyn:
When my boss asks me when the job will be done, I'll say "soon", then see how he takes it when it gets done 6-7 weeks later.
[Nexus 4 General] shub:
lolzzz
[Nexus 4 General] stevo_125:
Judging by the amount of people that have actually received devices, I would say there are 3 or 4 too many zeroes in your numbers!
[Nexus 4 General] Vahndroid84:
for me...at most 5.000.

It's true that xda is not the gauge of the entire country. But the phone belong to a market niche...that is very small. Only "hardcore user" know tha exists this google nexus 4 produced by LG.

I mean...seen those numbers on reddit spreadsheet...or on our spreadsheet here...It seems to me that the persons who know this phone...haven't received it yet. To me...they restock the uk store with a very poor number of phones in stock
[Nexus 4 General] Stewb179:
Got this fun email last night (replied within 4 minutes but obviously I haven't heard back since...), note I'm a 3-5 day.

---

Hello Stewb,

Thank you for contacting us today about the status of your Nexus 4 order. We are taking orders based on available inventory and are quoting timeframes based on when your order will ship. Packages ship within these timeframes based on the order in which they were received.

Your order will be shipped in the time frame quoted when when you placed your order if not sooner. This shipping timeframe also appears on your email order confirmation.

Thanks,

Jeremy

The Google Play Support Team

---

So they're not even bothering to make up timeframes anymore, just flat out lie, wahey.
[Nexus 4 General] scho047:
just my 2cents to give some positive hopes for all who are waiting for their phones... (just as i am as im 1-2 weeker as well and nothing from google)...

first of all, as someone rightly said yesterday, they must have stock as from tomorrow, 3 and couple of other high street retailers will be selling/offering the phone to everyone despite the hiked up price of the phone itself....

secondly with what I have been getting back from Google on numerous occasions i did call to inquire about my specifics of the order.... yes they have been somewhat all slightly different.... but for me (maybe it is true or not that is up to you all to believe) it has been told via different customer service people (4 to be exact with one giving me his email address so that I can get in touch every day and that he will check for me and he did that today already!) that by end of this week (possibly by Friday) I should get my phone.... if not possibly by Monday/Tuesday latest...

so maybe there is a hope for all and fingers crossed that we all get the goodies before xmas!!! :)

Oh, and i did complain and shared my frustration to them that how is it that one of the biggest company in the world that competes against likes of Apple, and that they run the best search company etc etc.... was a good chit chat thats for sure.... but this all came up when he told me that it is possible (high likely even) that i or you guys may get the phone without even being emailed about shipment and payments etc! haha so be aware!
[Nexus 4 General] wkd2639:
Hmmm...... just noticed in this forum there is a post about the Factory Image for the Nexus4 being removed from the Factory Images area of Google... if they have decided that it contains "mission critical" bugs - eg bugs that damage the hardware of the phone leading to a high RMA rate - then it is possible that this could explain the delay? Whilst it is unfair that later orders have been shipped - it is also entirely possible that these later orders are defective.....
[Nexus 4 General] Harv.!:
Order date: 04-Dec-2012 17:09:23 GMT

1-2 weeks Estimate

No changes to anything so far today, no emails, no unexpected TNT delivery and no Nexus 4.

On a side note, I'm very surprised Google haven't made a single statement regarding the Nexus 4 buying fiasco since it was put on sale...are they just too scared to face the music or do they really not care at all ?
[Nexus 4 General] Brodel:
Anything is possible, but we will never know as it seems Google are unable to communicate with their customers. I'd actually prefer to wait an extra 4-5 weeks for a model that had improvements.
[Nexus 4 General] Teeohbee:
This was posted in the comments section of the blog post that announced Three would carry the Nexus 4

http://blog.three.co.uk/2012/11/23/google-nexus-4-by-lg-coming-soon/

The 13th of Dec date came from a CPW stock screen weeks ago, probably just placeholder information. No-one actually knows when new stock will be coming in.
[Nexus 4 General] CrazyPeter:
They shifted 30k units in the UK in the first round. It's safe to say the 2nd round is at least 4x bigger. How many of those have shipped, who knows... Looking at XDA will give you a VERY skewed picture...
[Nexus 4 General] tingleby:
I just rang play customer services, firstly the call dropped as i was being transferred to customer. So I rang again, got through to a more competent person who told me 3.5 weeks.

I bit of a shame really as I had 3-5 days on my receipt from them.
[Nexus 4 General] lombardo8:
On the contrary I think XDA is a good sample of the population that will like to buy an N4. If 80% on XDA havent been able to buy from GP, I think its fair to say 80% of people who want to buy this phone haven't been able to
[Nexus 4 General] munkimatt:
I think we can safely say 3-5 weeks is now the delivery. Seems to be the most consistent answer.
[Nexus 4 General] snowmobile:
I finally had an email this morning re my 17:08 16gb 3-5 day order:

Apologies for not receiving a backorder notification update on your order sooner. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. I've verified that your delivery is on backorder and will ship within the next 3-5 weeks.

We'll send you a notification when your order has shipped and will credit the shipping charges.​

I'm so annoyed and disappointed that they think they can treat their customers like this. I spent a fruitless half hour on the phone to cs but got nowhere :mad: They said that all 3-5 day orders are now 3-5 weeks estimated on backorder. They did sort of acknowledge that the 1-2 week orders are still on schedule and will therefore likely get their phones before Xmas and before the 3-5 day orders. Apparently this issue has been escalated as cs have not been given an official response to justify this decision.
[Nexus 4 General] sufibravo:
It really does seem that the later you ordered on the 4th, the faster you're likely to get your N4.

Sigh
[Nexus 4 General] wkd2639:
Personally I would rather that they had taken my money so I don't have to worry about it - as it is I am now going to have to check every day that there is £300 in the account which throughout the Xmas period is going to be tough to do!
[Nexus 4 General] jamesj999:
So, here's what I think the current state of play is:

3-5 day estimates: Google have either given all of these devices to people who ordered later by accident, or recalled them secretly because of a flaw. You'll have to wait until a later batch arrives; around 3-5 weeks.

1-2 week estimates: Google have already assigned stock to you, so you'll actually get yours within the advertised timeframe.

Longer estimates: You should be on track too, hopefully the fulfilment process will have caught up by the time your estimated date comes.
[Nexus 4 General] Tiredad:
That sounds likely. Annoying for the 3-5ers but I can see how it would work that way.
[Nexus 4 General] :
Hi All, my first post on here.

The time people have ordered within the first 30mins of the 4th Dec seems to be inconsistent too.

snowmobile has stated that he is a 3-5 dayer and ordered at 17:08 and yet I am a 1-2 weeker and ordered at 17:06?! :confused: