yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] jvmaniac:
That is the biggest load of bull I've ever heard in my life. Surely it's not that difficult to make some adjustments to the stock allocation such that 3-5 dayers receive their phones before the 1-2 weekers? They're probably thinking "You know what? We'll have to give the 3-5 dayers a refund for shipping anyway, let them wait". Even though this situation is actually favourable for me as I'll be leaving the country for 3 weeks, I think it's extremely unfair for my fellow 3-5 dayers. OR maybe it really is impossible for google to adjust stock allotment. I don't know. I'm just so disappointed in Google. All I know is I have not received any backordered email (which I actually predicted a few pages back!). Oh, and this will be the SECOND time I'm backordered. Gahh.. Rant over. Happy waiting guys
[Nexus 4 General] wkd2639:
It's down to the time you got the device into your cart, not the time the order was completed.
[Nexus 4 General] scho047:
i think that is a very likely assumption.... because of what i had been told every time i had called up as that is what they said... mine has been allocated but just waiting for it to proceed and that it should be with me soon.....

fingers crossed for 1-2 weekers!

3 -5 dayers must be so annoyed!!
[Nexus 4 General] Nexus-S:
I can thoroughly recommend the iPhone 5 IF you can live with iOS and no notification LED. I know it is vastly more expensive than the N4 but it really is blazingly fast and brilliant for gaming.

It's what I bought after I cancelled my N4 order and I'm keeping my trusty Nexus S for my Android fix.
[Nexus 4 General] :
Actually it makes very good sense from a commercial point of view.

If they are refunding shipping to the 3-5 dayers because of the delay it costs them. If they gave the 3-5 dayers the 1-2 week stock then they would ALSO have to refund shipping to the 1-2 weekers. If they hold the 3-5day group longer and fulfill the 1-2 week group, they don't have to refund as much shipping and so save money.

The commercial decision has trumped the right decision (and I say that as a 1-2 weeker liable to benefit from this if true). This from a company with the motto "don't be evil"
[Nexus 4 General] Vahndroid84:
If things will go this way...i assure you that the next time i will think twice before buying a device on playstore. I really hope that they will get some expert business men from other online stores, and then find out how orders have to be managed. So the next time, with the next nexus, things will go the right way they have to. Sure, if 1-2 weekers will be kept in their timeframe, i'm happy, i would be a liar saying different. But i feel for every single guy who waited his turn to get one ****ing phone at the 5pm oclock, and got happily 3-5 days estimated time
[Nexus 4 General] :
Thanks for clearing that up. Seems strange to allocate shipping times on when added to basket instead of confirmed payment too, unless that's just me again.
[Nexus 4 General] mark_glh:
that really would suck for the 3-5 dayers (i'm 1-2 weeks so it's good for me :/) but it wouldn't surprise me if that's what's happening. If there's been a screw up like sending out phones in the wrong order then they'll want to minimise the number of affected customers both for reasons of cost (shipping refunds) and publicity. Allocating the next stock to people with a 3-5 days wait time would delay all future orders whereas putting them to the place in the queue where the 4-5 weekers previously were would cause minimum disruption for everyone.

Just my 2p's worth and if that is the case I'd be gutted to be in that situation.
[Nexus 4 General] jvmaniac:
Hmm.. Makes sense. Didn't think of that. But yeah if Google really wants to live by their "don't be evil" motto, they should throw in a free bumper for us 3-5 dayers! Haha that cracked me up. That's what the Google I THOUGHT I knew would do. I know better now.
[Nexus 4 General] adamase:
Well, if that's all true I've got no idea when I'll actually get mine. I'm living abroad and only back at my UK address from the 18th-21st (3-5 days seemed great...) and after that it's probably around March :(

Can anybody tell me the email address for CS please? I can't get the device store support pages to load, and trying googleplay-support@google just got me an autoreply telling me to go on the support pages... Cheers.
[Nexus 4 General] jvmaniac:
Oh yes, there'll soon be a deluge of posts by raging 3-5 dayers here :eek:

And to think that I made it a point to be one of the first few to order on the 4th. Should've known that the 3-5 day estimate was a curse. Both times I've had 3-5 days in my confirmation email, I've been backordered. Merry Christmas Google.
[Nexus 4 General] squawkbox:
A friend of mine works for a Three store and he advised that they have had a delivery that had a Nexus 4 in it.

So looks like they are still going to partners.
[Nexus 4 General] :
A Nexus 4? Seems like supplies are small everywhere :silly:

Sorry, I couldn't help myself :highfive:
[Nexus 4 General] :
Well, yesterday afternoon I had a play with a real, working one at the O2 store in Huddersfield, so they are out there and at places that are not so big (If there's one in Huddersfield then surely they must be at Manchester, Leeds, Sheffield, etc?).

Ironically I ordered my Qi pad and a silicone case after the phone - I already have the Qi and I'm pretty sure I'll have the case before I get the phone.
[Nexus 4 General] elmo61:
Wasnt going to post it but i dont think this reply has been posted on the forum yet(I may be wrong, im not double checking 600+ pages!)

I'm a 3-5er
[Nexus 4 General] squawkbox:
Haha, he didn't say how many. I thought I'd play it safe by saying "a" :P
[Nexus 4 General] redrum217uk:
Three store in Newcastle have stock, I went in to see how much they were, as having lost my phone I could do with one now. They quoted over £450 to buy from them And £60 for a cheap android phone. I can't (well I can, I just don't want to) wait until after xmas and not having a phone at all. I don't have a spare one on Three to tie me over with either. I'm reluctant to buy a £50 phone if I suddenly get send one in the next week as it will just be a waste!

My fault for losing the stupid phoen though...
[Nexus 4 General] tonybhoy:
buy a cheap one from tesco/asda
[Nexus 4 General] wkd2639:
Most shopping carts work this way - the logic being, if you are on a shopping site and you add let's say a cooker to your basket, you would be very upset if someone else could buy the cooker that is in your shopping basket just because they actually pay for it before you - now equate it to a real world shop - like Tesco. When you take the last tin of soup off the shelf and put it in your trolley, it's in your trolley - no-one else can come and take it from you (or rather usually no normal person would) - you can if you like choose to put it back on the shelf at anytime in your shopping experience - but that choice is yours.

So when you add an item to your basket - that is when your order starts, you will also notice that the estimated shipping time you have is what was being advertised at the second you added it to your basket, you would be very upset if you added it to your basket at 17:00:01 with a ship date of 3-5 days but by the time you got through paying for it - it was 17:10:10 and suddenly the ship date was 4 - 5 weeks.
[Nexus 4 General] elmo61:
a cheap phone will put you in good stead espically if its android. My nexus S broke back about 3months ago.. I had to fall back onto my sitll working HTC HERO... actually living with it ok but cant wait for the N4.

Its good to know if something happens I can always switch to a working android phone thats in my draw ..
[Nexus 4 General] james_d:
Just had an email back to say my refund will take up to 14 business days. Bit long don't you think. I was expecting 3-5 business days but I suppose that's 3-5 weeks in Google years ;)
[Nexus 4 General] hicks12:
I bet there has been an onslaught of false information today but I would like to add another.

Finally got a reply via email (sent it on the 8th) saying the following:

Hi ,

Thanks for contacting Google.

I've forwarded your order to our internal shipping team to get your order shipped as soon as possible as it should have shipped by now.

If you have any other questions about the device or any of the devices in the Play store please feel free to reply to this email or if you have any other questions about other Google devices please visit:

http://support.google.com/

Regards,

Eric

The Google Play Support Team

"

So not really saying much but surely better than being told its 4 - 5 weeks or whatever and now my thing has been passed over, even better that I have it in writing that it should have shipped!.

Get annoyed right now because I was set on this phone but if they really do move me into the 4 - 5 week category I will not be happy that means I would have it around 8th - 15th january (including holidays!)... by then I am sure different models will be released and pricing of things like the S3 would have changed making it a harder decision!.

Really want to upgrade now as this O2x is peeing me off but it seems unlikely now...order still pending.
[Nexus 4 General] uberNoobZA:
I canceled 2 orders that had holds on the funds. Once the holds expired (a week) the funds were available to me again. As soon as Google started their crap with putting me on back order even though both orders were made before 8:30 on November 13th, I canceled using the link in the backorder notification email. Having learnt from the nexus 7 launch, I was not going to wait around *****ing and moaning on forums about something that was not going to get solved by *****ing and moaning and flaming. On 16th I received my nexus 4 16gb from another order placed on 13th (for which I have still not received a shipping confirmation lol but then i also have not received shipping confirmation for a nexus 7 I ordered and received in June/july)
[Nexus 4 General] tonybhoy:
so they take it of you in minutes but struggle to give it back:silly:
[Nexus 4 General] munkimatt:
I appreciate the reasoning given above but if the 1-2 week orders are delivered before the 3-5 day ones I'll be absolute furious.

On the other hand I have absolutely no faith that the 1-2 week deliveries will be delivered within that period either.
[Nexus 4 General] Lawliet:
Seems to be worse than Valve time.

Sigh I think I shall give up all hope of seeing the phone this week.
[Nexus 4 General] tonybhoy:
just had an email alert from gumtree for iphone 5 for £395,im very tempted as i have my n7 for android fix
[Nexus 4 General] newbintraining:
I just contacted CS and got some guy who sounded like he couldn't care less. He said 3-5 day orders will now be backordered with a timeframe of 3-4 weeks, but more likely shipping them in a week. I asked him why they hadn't let me know and he said "well, we have a lot of orders so it would take too long". I asked for a shipping charge refund and he said they won't do it. I gave him an earful and hung up.

Disgusting service.

If the phone wasn't so cheap I would have cancelled it right then and there, but they have us in a trap.
[Nexus 4 General] snowmobile:
That would make sense as I think I got mine in the basket around 17:06. I had to add my credit card details manually as I'd never ordered from Google Play before.... and probably never will again after this fiasco :(

Google need to pull something out of the bag more than free shipping to placate the upset 3-5 dayers. That is certainly not going to make me feel any better on Xmas day when I am still without a phone :crying:
[Nexus 4 General] jvmaniac:
When I was first backordered (nov 13), it took 2 weeks from the time I received the backorder email for my phone to be shipped. I expect it to be the same this time around. Problem is, Google haven't sent out the backorder email!
[Nexus 4 General] flyingscotno1:
I doubt it very much as well. 3-5 days might now be 3-5 weeks, but I wouldn't be that amazed if on 18th December none of the 1-2 week folk had phones either.
[Nexus 4 General] coukalamin:
Im a 3-5 days. Might aswell start calling myself a 3-5 weeker from now... Gutted
[Nexus 4 General] newbintraining:
Anyone thinking of going to trading standards over this? This is the worst experience I have had buying online (and I have had some stinkers in the past).
[Nexus 4 General] sidhaarthm:
Bumper Refund

Well, amidst all the rage/agony for the N4s not being delivered, I made a polite (yes, it was rather difficult, but I am within my 1-2 week timeframe) call to Google Play and requested a refund for my Bumper - which was delayed since I was quoted a 3-5 day delivery on that. I placed the Bumper order on 21 Nov, and got a shipping notification on 06 Dec.

See screenshot below as proof:
[Nexus 4 General] dave83uk:
Ordered mine on 4th Dec at 17:05 16GB

Quoted 1-2 weeks shipping

Sent a query to the play store on 10th enquiring why people who ordered later have received their device.

Below is the reply:

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of 19-12-2012.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:
[Nexus 4 General] browngeek:
How are people able to cancel? Google refuse to cancel my order, either online or on the phone.
[Nexus 4 General] :
I've had numerous of these sent back within seconds of sending email. Appear to be automated response picking up on order number etc and what query/email is about due to subject you pick before getting to the form.
[Nexus 4 General] snowmobile:
Even monkeys could understand a first in first out ordering system, unlike the incompetent ****'s at Google.
[Nexus 4 General] Naigan:
This is just a typical template e-mail that they are sending out without actually answering our queries.
[Nexus 4 General] DannyDroid:
Yay! They messed up the order! For some reason they didn't get to fully process until the 6th. I was *ask* when my shipping date was which was 1-2 weeks, and that it will be 1-2 weeks from that date... "may be" she said.

FFS Google!
[Nexus 4 General] newbintraining:
Well I should have checked my other email account... Seems like someone from google replied properly to my second enquiry (I put a different email address on it). They said they will look into it and a few hours later replied saying there will be a slight delay, but they are going to refund the postage for my order. I have just replied to ask them what a slight delay means, but at least this guy seems more helpful.
[Nexus 4 General] perrywhite:
I have just had a disappointing (if not unexpected) response from Google as to where my Dec 4th order was (I'm a 3-5 dayer)

Thank you for your patience. Unfortunately, it appears that due to the overwhelming demand for the device, your ship time is now actually 3-5 weeks from December 4th. I'm sorry to have to bring you news that your order is now backordered.

If you have any further questions or concerns, please don't hesitate to contact me and I'll be more than happy to assist you.

Thanks,

Chris

Not sure what else to add - I've asked them to confirm they will refund shipping but haven't heard back
[Nexus 4 General] redmamoth:
This is an absolute farce. I just can't believe Google have dropped the ball like this, right at Christmas too, where many people will be buying as presents. How are they not releasing a statement about this???

I'm really not too fussed when I get my phone, I'm just absolutely shocked and intrigued by Googles handling of this situation.
[Nexus 4 General] Tones1971:
if you were 3-5 days and have now gone to 3-5 weeks, where does that leave those of us who originally got a 5-6 week estimate?

I think im going to cancel again. By the time i get the nexus 4 they will be announcing the S4.
[Nexus 4 General] :
What going on guys?

Have Google back ordered all of us and not told us?

Why did they open up orders, and still have it open if the devices have not even be made yet?

You would have thought they might have learnt by now, after the Nexus 7 launch fail and the original Nexus 4 launch.

The communication is a joke and to tell people "Nexus 4 orders are shipped out in the order they have been received" is just a bare faced lie.

No explanation to why the delays and **** ups

No sales figures released, so im guessing it can't be that high.

I guess i will just have to...
[Nexus 4 General] Vahndroid84:
I'm starting to feel grateful for having "only" an automatic reply saying that my order will respect the timeframe displayed on the receipt...shipping the 19th evening :silly:
[Nexus 4 General] perrywhite:
I'm not sure I believe it will be as long as 3-5 weeks either as different CS reps seem to be giving out different answers and it might be that all the 4 Dec orders are going to be fulfilled in one shipment (although I'd be worried about how TNT / Computer 2000 might handle that).

We need a single company line from Google that we can rely on and that seems fair (estimated dates for receiving stock, FIFO for orders, consistent policy on shipping refunds etc) - does anyone have any idea how we might go about getting that?
[Nexus 4 General] :
We could write an email, explain the situation, mess-ups, crap customer communication, misinformed information and quote this thread (and the other ones knocking about) and paste it in this thread. Get everybody to send the same email to Larry page himself.

Does anyone have Larry Page's email address?

larry@google.com? :D lol
[Nexus 4 General] shaneZ95:
Have any 4th 1-2 weekers (16gb) called in too see if we are back-ordered too or is it just the 3-5 dayers?
[Nexus 4 General] stevo_125:
Just called and got told "systems are down" call later :silly:
[Nexus 4 General] DannyDroid:
I did (just now), she said it seemed okay, but my order didn't fully go through (until the 6th) due to "payment issues" so, who knows?
[Nexus 4 General] redmamoth:
When I do eventually get my phone I'm going to say it's faulty, get a new one issued then take 3-5 weeks to send mine back, see how they like it, c***s!
[Nexus 4 General] :
Finally got a response from a human to an email I forced through the email form yesterday by not filling in order number field and putting it in the main contents box etc.

Anyway email is below:

Hello Tom,

Thanks for contacting Google Play. Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email, after which it will take an additional two business days for your order to be delivered.

Upon receiving your shipping confirmation email, you'll be given a TNT tracking number that will assist you in determining your package's estimated delivery date. You can track your delivery by providing this tracking number at ***Link here, but I'm a newb so can't post link's yet***

For more information on shipping and delivery, please see this article in our help center:

***Link here, but I'm a newb so can't post link's yet***

Please Note* your shipping estimate is 1-2 weeks

Regards,

Charlene

The Google Play Support Team​
[Nexus 4 General] Mindrust:
Matt Brittin - Managing Director Google UK, Maybe hassle this chap for a straight answer on what's going on? Just wondering can we get ANYONE at Google to give out a straight answer. I'm too new to post a link to his Google+ profile.
[Nexus 4 General] narcist:
Over at HUKD few people are contacting Watchdog, maybe we all should do it. Maybe they'll get a reply from the big G

https://ssl.bbc.co.uk/programmes/b006mg74/contact
[Nexus 4 General] fremar:
Hehe I have a even better idea, if u dont have to sign for the package. Report it missing and use the phone for spare parts MUAHAHAHA.
[Nexus 4 General] spvnexus:
What the f**k!!

So my 3-5 days is now 4-6 weeks.....
[Nexus 4 General] james_d:
Decided I'm going to pick one up from o2 tonight as an Xmas treat. I know it costs more but I'm starting to value peace of mind and I've got the bumper and Best Skins Ever protectors staring at me at home. I will continue chase Google up about refunding the phone and shipping but they won't be getting any money from me.
[Nexus 4 General] redmamoth:
I think they've got SIRI automatically answering these emails.
[Nexus 4 General] scho047:
as i have said in the previous page (or pages) having called about 4 times since the order on 4th with 1 to 2 weeks estimate, I have been told on all occasions that my order is looking healthy and that i should be expecting it by Friday if not Monday/Tuesday at the latest.

the comments were all a bit different but the bottom line from all were towards this week for delivery for mine.

oh and its in London...
[Nexus 4 General] Xiofire:
I'll eat my hat if you get it by then. And maybe a screwdriver for good measure.
[Nexus 4 General] scho047:
hahahah well you never know.... but i sure will let you know if i do get it by then :) hahaha
[Nexus 4 General] hicks12:
Wish the retailers would sell it at £300, would take the hit then and buy from people like CPW :P.

WHY is google play the only place to buy from :(, I feel like I am between a rock and a hard place, I keep the order with Google and never know when it will turn up (maybe in 2 months? I should have had it by now...) or pay the extra £100 for a phone from CPW in which case the Samsung Galaxy 3 is slightly cheaper! And now the possiblity of grabbing the HTC Butterfly or whatever it is and that find 5 phone which both look awesome in the next month or two....

UGH why cant life be so simple, I was fine till I decided to buy the N4 now my O2x makes me cringe all the time :P.
[Nexus 4 General] Doohicky:
I have the exact same series of emails, including the highlighted spelling mistake. Looks like a new stock email has been sent round to them all to distribute.
[Nexus 4 General] asteakpie:
Received my N4 today! ... but im waiting till Christmas day to open it as its a gift, can't wait! :victory:
[Nexus 4 General] catlog:
When did you order yours? Exact date and time please. :D
[Nexus 4 General] jamesj999:
What was your original delivery estimate / order time?

Did you get a shipping notification email from Google?
[Nexus 4 General] ant_thomas:
His is an 8GB

asteakpie	12/04/2012 17:08:28	8GB	4-5 Weeks
[Nexus 4 General] Vahndroid84:
to which contact email you've wrote? googleplay-support@google.com ?

i want to try :silly:
[Nexus 4 General] asteakpie:
Sure is, it was actually out for delivery on Monday, but the van broke down according to TNT
[Nexus 4 General] stormyuk:
LOL like that is going to happen. :)
[Nexus 4 General] timtime:
I will never again be attempting to buy a nexus device at or near launch. Although I don't think I would be so concerned about getting it quickly if it wasn't for the fact that my galaxy nexus broke in the beginning of November and I have had to use a Samsung tocco since then!
[Nexus 4 General] stormyuk:
LOL for 2 days? :) Idiots, almost as good as Google. :) Congrats though.
[Nexus 4 General] flyingscotno1:
Not saying it won't but the 3-5 day folk called numerous times and got the same thing right up to day 5 and 6..... :mad:
[Nexus 4 General] Nathtech:
Ok guys whats the latest news? Is my N4 16gb 1-2 weeks order still looking healthy? Or have google f*cked up some more? :/
[Nexus 4 General] :
I received a response to my email an hour ago saying that my order is still on track and I'm a 1-2 weeker :D