yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] smokinjoe18:
Although I thoroughly appreciate what SMADGER is doing, does anyone get a feeling (having dealt with senior managers and Directors in the past) that these responses we are getting from Dan are just a way of calming peoples attitudes and controlling the situation as a deferral tactic, each response has NO direct information (which he wouldn't disclose anyway) as is seen in his replies, Apologies come easy for these people and are a meanigless tactic to keep people quiet, his reply on the 14th said "Thanks again for your continued patience. We continue to work on resolving this issue and I am confident that we will have a more definitive message in the next 24 hours." of which the next day nothing new was disclosed apart from "I am optimistic that we will be able to share some positive news shortly, but I do not want to cause any more disappointment by making a commitment until we are 100% sure we can deliver on it." and so the weekend will be easier on his CSR's lol.

This is not in anyway a dig at what anyone is doing/saying on here, it's just an opinion and HOPEFULLY his replies are true and honest and we will get our devices or information more quickly through the actions of SMADGER.

Again thx SMADGER for your efforts, I just hope they are not a waste of your time.
[Nexus 4 General] catlog:
Just woke up a few hours ago to see Google has listed the 16GB as sold out. That was the best thing to do at this point and is long overdue. They shouldn't take orders they can't fulfill.
[Nexus 4 General] mzr92:
16 GB now says its sold out
[Nexus 4 General] WallnutBoy:
Key word there being POSITIVE news.

My dad is getting a Galaxy S3 today. This is going to be one tough weekend...
[Nexus 4 General] hicks12:
I see what you mean however I think its a totally different ball game from receiving an apology from a support staff where they generally dont get involved in anything its a very generic sorry as part of a script no doubt. Dan is giving out what he can, he has to take control of the situation and so first thing is to apologise which he is emphasizing however the real problem I reckon is the google play management have just kept Dan up to date by saying "Since the launch of the Nexus 4 we sold X amount and have now shipped 50% of them!", which looks great but what they probably havent told him is that oh sorry we havent actually shipped it to the original orders yet.... so now that Dan knowsabout management being a douche he is trying to get correct details which takes time if say the manager is actually on holiday or something silly :(.

I reckon we will have a more specific update monday as by then he will have probably received a few responses that clarify and search for the issue then he will want to just reconfirm it before releasing it as this is very public! You could also look at the last post as a very useful one, he specifically says how the ones who ordered early are essentially the most important people so 3 - 5 dayers will probably get them sooner rather than this 5 week bollock some support staff have said!.
[Nexus 4 General] SreePillai:
I can understand ur scepticism but I'd like to think that Dan didn't need to do anything on sat i don't even think any of us were expecting a follow up till at last Monday, so the fact that he has taken time off his weekend and bothered to post an update tells me that they really do want this sorted..and if Dan is able to do it my faith in as a loyal customer will be restored
[Nexus 4 General] smadger:
I agree. We've raised the issue with MD of UK, not head of Global etc yet our complaints are of a global nature. The fact he has personally acknowledged that there is a problem, and our 7 points including the shipping based on "first come first served" basis, is a promising start.

If we do not hear back soon, then we should try to raise it on a more senior level, but let's give Dan some time first.
[Nexus 4 General] hicks12:
Yup I know personally I am annoyed not getting my nexus in the 3- 5 day window but I am not at the point of buying it from CPW and banning Google because I know **** happens, admittedly they should have sorted it by now after many launches but I think its cause it NEVER got pushed to people like Dan that the flaws in the system wont be fixed as no one really likes owning up to causing a massive issue :P.

If google brings me my N4 before Christmas I would be a happy chappy although to make it an excellent experience I would like a bumper aswell :D.

edit: Didnt see your post smadger but yeah I think that is the sensible option if we give him till mid week to give us a fair bit of details of what they are doing etc then its good, if not go Global then maybe they can do more but I think Dan is doing what he can atm and he should certainly have enough power for this (talking to the Global areas aswell to sort distribution maybe to cover the stock issue?)
[Nexus 4 General] smokinjoe18:
I know I'm being rather cynical and I could understand your Logic if this was someone coming in from the outside to short these problems out BUT this is GOOGLES big launch of the NEXUS 4 and there's no way a man of his position would be so out of touch with what is happening with regards to this situation as that's what he gets paid for.
[Nexus 4 General] jackalomg:
I think maybe I am a masochist but I enjoy reading all these replies, forums, arguments and "lottery" situations where people who ordered in Dec 12th are getting their orders shipped while others still waiting in queue. I enjoy going to Google wallet every once and a while to check my order status. I ordered mine in Dec 13 using a proxy and a forwarding service (I don't live in UK) and the estimating shipping time is 6-7 weeks. I currently own an iPhone 4 and I am totally bored of it! Nevertheless this is a unique experience and the feeling that I participated in this whole messed up situation that everyone talks about it's exhilarating!!!.

p.s. Nexus 4 is the most-wanted Xmas gift no-one can buy!
[Nexus 4 General] hicks12:
Ta didnt see that I tend to forget to proof read when I post on forums :P. Yes well you have every right to be annoyed and have a lack of trust , you're right it should never have been ignored but I am hoping he hasnt ignored it as such but just simply a poor effort from who ever is in charge of delivering these reports to him in that they haven't specified anything useful for him to go "Oh what the hell is this dept doing?".

If he has then well... hopefully the public pressure will sort it :(.
[Nexus 4 General] smadger:
Big launch is the key here for me. We have no way of knowing exact numbers until they provide them to us, but we do know that it was a global launch, that "sold out" (I use the term loosely) which would indicate a very large quantity indeed.

Although there are many of us with problems, I fear that in the grand scheme of things the percentage is actually quite small, and so the problem has not been dealt with - two views from the same data effectively - no flag was raised as the percentage of issues limit had not been breached.
[Nexus 4 General] Vahndroid84:
Thanks smadger for what you've done.

I hope we'll have some movement by sunday night/monday early morning for all of the 3-5 dayers...and 1-2 weekers a little after :D

If my phone will not come at most on thursday...im ****ed up...i will not have my phone until january...and this would be disappointing as a 1-2 weeker turned in 5-6 weeker :(
[Nexus 4 General] smadger:
Then how about this for a suggestion for future Google launches...

Sell them in the same way we did here in the UK for the London Olympics, with rounds of a lottery. You could manage stock, avoid problems like this, ensure a global launch, and ensure that people who have "won" don't progress to the next round of releases ensuring that you actually reach as many people as possible.
[Nexus 4 General] furrypotato:
Got to agree with Smadger. I'm happy to wait this weekend and see if they get this mess sorted.

If Dan has people working all weekend to manually sort through all the orders so they can ship then in correct order then that's fine with me. Plus there's that little hint that they'll have good news to share with us. Which in my mind means they will know how much stock they have and how many early orders they have and be able to give us definitive news as to how many can expect imminent shipping.

Yes, it's easy to be cynical about it, but this is the MD of Google UK, not a CSR. MD's tend to not be able to get away with making up porkies ;)
[Nexus 4 General] Jamesr79:
You may find its LG that's dropped google in it by not delivering on promises of stock, google won't point the finger at LG so are taking the whole mess on the chin, doesn't excuse not using a first come first served policy though.
[Nexus 4 General] Screaming Chief:
Being cynical of most big companies, who's primary desire is to sell, rather than support, my own view is that Dan's "intervention" is purely designed as a delaying/diffusing tactic.

The only polite way of describing how they have been processing and shipping orders in seemingly random order, is inept.

I suspect that by the time Dan has anything vaguely useful to pass on, then it will be, "however, due to the proximity of Christmas, our carrier partners are no longer able to guarantee delivery within our previously stated timescales and unfortunately, this will mean delivery post Christmas for most of our processed and shipped preorders".

Would like to be proved wrong, but all Google are interested in at this moment in time, seems to be keeping you hanging on and then announcing, oh it's Christmas, as if somehow they were surprised by it's sudden arrival.
[Nexus 4 General] smokinjoe18:
This made me laugh (funny laugh not cynical), MD's make up the porkies for CSR's to take it on the chin......
[Nexus 4 General] catlog:
Adding to the Sold Out 16GB in the UK, it seems it's also sold out everywhere now.

http://www.n4checker.com/

Edit: the Nexus 7 too...
[Nexus 4 General] spvnexus:
Another big mistake by Google! Sending me a customer satisfaction survey....
[Nexus 4 General] TsunKit:
All my accessories have arrived now! Just waiting for the phone!
[Nexus 4 General] furrypotato:
And me lol.
[Nexus 4 General] Nathtech:
Well we have some "hopefully" good news from Dan,.and lets hope we get more news today. Anyway the fact that The 16gb version nd the n7 are now out of stocj shows sone indication that Dan is trying to sort things out and not have constantly new orders screwing more sh*t up.

Keep positive. By the end of this weekend Dan may have got some stuff sorted. And come monday we might finally see sone of our precious shipping emails!
[Nexus 4 General] CaspaTheGhost:
I just want something definitive, its the complete ineptitude that has me reeled up.

Sent from my Galaxy Nexus
[Nexus 4 General] BLADESMAN1889:
I understand that you are trying to keep positive BUT....

So far its been how long since Dan the ... man was contacted and nothing from his corner apart from

"I'll report back once I find out whats happening"

this guy is head honcho for Google UK -- he should have told us something by now !

Re: 16 Gig Nexus4 'Sold Out' -- I believe that this means that regardless of the next batch of stock that comes, they have all been sold on back order. So anyone that hasn't ordered yet is now gonna be waiting for Batch number 4 ! NOT because 'Dan' is kickin butt behind the scenes.

Seriously from what we have learned so far - DO NOT PUT TOO MUCH FAITH in this Dan guy.

So this is just my opinion and is one of a couple of thousand so far on this thread :eek: :p:good:
[Nexus 4 General] Stea1thmode:
I couldn't agree with you more. A clear indication of that was Google couldn't even get their ordering system right. Some recent orders were shipped out before the initial pre order batch. I got so fed up I decided to purchase one from CPW.
[Nexus 4 General] Brodel:
This is like being on a train that stops between stations. If the driver keeps you informed and gives a rough idea of when the train will start moving again, it's a lot easier to understand, even if it means you are late. When you hear nothing at all and are treated like an idiot for expecting to receive a service you have paid for, blood starts to boil.

I would have thought that keeping customers informed was on page 1 of the customer service manual.

I am dreading having any problems with my phone and the thought of ever having to return it.
[Nexus 4 General] tonybhoy:
http://support.google.com/googlepla...e=survey_transactional&caseid=4-2411000000261
[Nexus 4 General] BLADESMAN1889:
Meanwhile........over at Google HQ

Dan Cobley11:34 AM+11

Dear all,

"Supplies from the manufacturer are scarce and erratic, and our communication has been flawed."

hhmmmm, Go figure :rolleyes:
[Nexus 4 General] Harv.!:
This really annoyed me, I'd be happy if it was just "flawed" lol.

On a side note I've noticed the Nexus 4 prices on eBay have plummeted over the past few days...a week ago the premium on both models were £150, that went down to £100 and now the 8gb and 16gb versions are going for around £50-£70 on top of the Google prices.
[Nexus 4 General] Boeing100:
Just came back from a 3 store and had the chance to have a go at the Nexus 4. What a treat! The colors are vibrant, the android interface is buttery smooth, and the casing of the phone itself feel great to hold in the hand.

Let's hope 3-5 dayers and us 1-2 weekers get some positive from Dan the Man next week. In any case, believe me, the phone is definitely worth the wait!
[Nexus 4 General] CaspaTheGhost:
I looked at one in CPW but the security holder meant I couldn't get a proper feel for it.

It was so tight that you could see it bend the phone and screen.

But I know I'll love it when I get it, it let me know that for sure, it's just a question of when that will be?!?

Sent from my Galaxy Nexus
[Nexus 4 General] subhani:
Mate, you are spot on with that. They takin' us for fools. I'm ready to praise Mr Cobley when things are set aright. Some may even argue why that should be the case when we paid them to get it right. As things are, I dedicate full props to our man Smadger for his efforts on our behalf but I wouldn't put faith in ANYONE in Google YET until our deliveries arrive. Even then, all of us who stayed up all night on the 13th Nov would say that we should have already be playing on our nexii had Google done the following:

1. Take preorders properly ala Black Ops 2 that went live same date and time...

2. Forecast stock numbers as every other sales outlet does, especially in light of the N7 debacle and the aggressive price point. Preorders would have eliminated the stock problem.

3. Shipped orders according to their respective times

Here I am since ordering on the 4th at 5.06pm like the most of you still scratching my head (pulling my hair out rather) with no shipping emails. Just yesterday I had to deny the good lady some shopping just in case Google can't pull the funds for the phones...

4. Now we are just asking them to inform us with facts and advice rather than PR emails.

Again, kudos to Smadger for what you've achieved by reaching the MD of the UK wing. That's better than a CSA any day. Well done.
[Nexus 4 General] Michealtbh:
I've been working since 12 while my N4 sits at home unopened. It's been torture. 1.5 hours to go!
[Nexus 4 General] subhani:
That wouldn't be the stratford westfield mall would it Caspa?
[Nexus 4 General] CaspaTheGhost:
Naa, it was the Angel one. Didn't look right at all, crippled by the holder.

But she's a beauty underneath.

Sent from my Galaxy Nexus
[Nexus 4 General] donothurtme:
Oh poor you.
[Nexus 4 General] subhani:
Really? I though it was some twerp at CPW when I was at Westfield few weeks ago. I didn't know that that is how they treat all N4s because the one I saw was under some serious strain just like you mentioned. The screen was bleeding light everywhere fromm the presure under the clamp.
[Nexus 4 General] CaspaTheGhost:
Yeah man, exactly the same with the bleed at the clamps, also noticeable device bend when looking at the profile.

I'd say STRAIN.

Sent from my Galaxy Nexus
[Nexus 4 General] :
I want to know sales figures.

How many they sold on launch day (13th nov) and how many they have sold since then as well.

UK and worldwide.

I really can't believe that a Nexus is being so popular that they can't meet the demand (although i wish that is the case)
[Nexus 4 General] smadger:
This is my own opinion, but I would say it's more of a matter of percentages and limits. My job is customer related, and we have targets as does any business, and as I've said before, when you work out the number of people having problems compared to the number of orders, I reckon the percentage would be small enough to fit into an "ok" bracket, and thus not raise any alarms.

Again also from personal experience, if a regional MD asks why things are screwing up, stuff happens.
[Nexus 4 General] scho047:
i can assure you that the one i saw at cpw in oxford st and also one in wimbledon definitely was not strained at all.... as they were on the pull-out ones and not clip ons... so i was able to pull it all the way out and have a good play with it.. and oh boy it is lovely!

i cant believe i am saying this when i had been an iPhone user for the past 5 years!!!! hahahaha

i just hope i can enjoy it more than what i did at cpw!! and hope it arrives before i fly out for a holiday for like 3 weeks!!!!
[Nexus 4 General] Pottrell:
CPW has them still D:
[Nexus 4 General] :
I believe there is a good percentage of orders that will not be for-filled in the started time frame.

I went through the exact same situation with the Nexus 7 launch.

This is not a one of or a small percentage of there orders.

There is a massive issue in there supply line, weather that is Google underestimating how high the demand would be, LG having manufacturing issues or just not be able to make how many Google have asked for or the individual countries play stores not knowing how many units they have be allocated to sell.

Hope Dan's intervention makes them look at how the system is set up and the next product that Google has us drawling over, they will have these problems sorted.
[Nexus 4 General] tonybhoy:
dont hold yer breath
[Nexus 4 General] Josh98:
Big props to Dan for getting on this (not to mention Smadger, great work!). Someone should have been on the case sooner and without a customers intervention but at least he's genuinely doing what he can by the looks of it. Lets hope that good news will come our way soon.
[Nexus 4 General] Egg Chaser:
Why do CPW seem to have a pretty constant supply of them, whereas Google themselves have none whatsoever?
[Nexus 4 General] tonybhoy:
to make sure CPW get their profits
[Nexus 4 General] ayamary:
I heard Google was selling these phones at a loss so we can have cheap prices, nobody else is doing that
[Nexus 4 General] catlog:
Just another thing to question Google about. I've been wondering about this myself.
[Nexus 4 General] BLADESMAN1889:
:o:o I was in there yesterday and thought the holder was one of those releaseable ones - and yes -- I pulled it and set the alarm off :o:o
[Nexus 4 General] scho047:
any news guys?

would it be safe to assume that nothing will happen tonight???....
[Nexus 4 General] smadger:
Things do appear to be happening (global out of stock sign etc) although not sure if that is because of us.

I would say expect something Monday to be honest.
[Nexus 4 General] Makkhdyn:
Because no one is buying those as everybody is waiting to get one from the play store.
[Nexus 4 General] Seeme1:
Well done to smadger for keeping up comms with Dan

Well done Jala150 for starting initial contact with Dan via his G+ page

I think it's important we all continue to add comments to Dans G+, lets not let him forget we are waiting for answers
[Nexus 4 General] jason56d:
I would say not too. Smadger has done a fantastic job in setting up contact with him in a civil manner. If we all start messaging him "where's my phone!" etc he may get a bit annoyed and back off.

Leave it for the man to find out what he can and come back to us with something when he has rattled some cages.:good:
[Nexus 4 General] cchaos:
That why one of the CPWs I went to said that they only had one delivered and that had already been sold? (Not that I was thinking of getting it from there anyway)
[Nexus 4 General] Nathtech:
Hopefully we will get some news from Dan tonight, not expecting shipping emails though untill monday or tuesday. (Hopefully!)
[Nexus 4 General] Stuartglossop:
Tonight? I don't think we will hear anything on a Saturday night or even anytime Sunday.
[Nexus 4 General] Nathtech:
Well on his last message he said they were working through the nights and weekends to fix it and that there should be news soon so.... Idk?
[Nexus 4 General] bpahunt:
People actually think this Dan guy even works weekends? I'd be very surprised....
[Nexus 4 General] smadger:
Jala does need a mention. He is the reason why we know Dan was prepared to speak and look into things. Please don't think I have some sort of special direct line to him, I don't.

I'm only trying to inform him of what's going on and hope for an answer using the numbers from the site as backup, in an honest and respectful way. Whilst trying to give you guys as much as I can figure out from the site.

So far I can't say he's ignored us, and has requested time to look at the points and requests we've made so Google can respond in an accurate way.

---------- Post added at 08:48 PM ---------- Previous post was at 08:42 PM ----------
[Nexus 4 General] uberNoobZA:
No he is selling a Galway nexus 4.2.1 as in a galaxy nexus with android 4.2.1
[Nexus 4 General] Jala150:
I may have posted the initial contact details and smadger kept up the contact and drive, but without the effort from everyone we would not have got this far, if it was just the 2 of us we would have been brushed under the carpet. I don't think google (or any other company) should under estimate the power of social media!

This whole thread plus the comments on Dans own google+ profile is negative publicity for google which (I hope)they will want to resolve very quickly
[Nexus 4 General] tonybhoy:
just seen dan in the pub texting on his iphone
[Nexus 4 General] munkimatt:
I'm not sure CPW do have a good supply. None of the stores within an 80 miles radius of me have had any stock for over a week.
[Nexus 4 General] smadger:
As someone said on (i think) the US thread...

Using Google to fight Google
[Nexus 4 General] adamase:
Well, bollocks.

Just had an email saying google tried to charge my credit card but couldn't (10 short, just my luck, because a payment's taken longer to go in than a charge has to go out) and so my order's on hold until I sort it out.

What I don't know is if this was a proper charge, finally, or just reapplying the hold. (3-5 dayer)
[Nexus 4 General] boileddogs:
Hey guys, full-time lurker here. Just received an email from Google and got excited..it was to notify me they had tried to charge my account but my payment method had failed. Updated it now and so far so good. Not sure if this can be considered progress apologies if not.

I'm a Dec 4th 1-2 week'er. Ordered at 5:06pm.
[Nexus 4 General] smadger:
Duplicate, my bad.
[Nexus 4 General] Nathtech:
Hmmm thats two people now?!....
[Nexus 4 General] catlog:
Coincidence that two people in a row posted that they had payment problems... Only time will tell if this is progress.
[Nexus 4 General] smadger:
Ths silence, right here....

.....is everyone checking their emails :)
[Nexus 4 General] Josh98:
My available balance is showing minus the money and my Play Purchases has my Nexus 4 bumped to the top again, still Pre-Ordered though. Some movement though!
[Nexus 4 General] ZippCen:
My order date on Google play just changed to 'December 15, 2012'
[Nexus 4 General] meangreenie:
go straight to the back of the que:silly: