yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] druggeduk:
This is what I don't get with people.

The whole situation has been an absolute pisstake sure - but I'm putting up with it because it's the best deal there has been on a smartphone in years.

We still have a right to be annoyed, but I don't get those complaining that they "should've got another phone instead". Either you have the money and can buy one from the shop right now, or you don't have any money like me and even though the situation is **** so long as I eventually get a new phone, that's all that matters.

Anyway, after the date change to the 2nd, I thought we were in for good news... I still think it means things are moving, but it's not as fast as things happened last time!

Also, I've noticed a few of the people that have mentioned not having a date change, or some of the remaining 4th of December lot had their orders "recieved by google" later than they ordered them. For example I ordered on the 5th but the status updated to "recieved by google" almost immediately. Again, it sucks but if for some reason your order wasn't recieved very quickly then that could explain why you're further down the queue than you thought.
[Nexus 4 General] emperorburger:
If you still are inside your delivery window, don't moan.

If Google miss the date, then by all means moan until your hearts content!!
[Nexus 4 General] rhymer2k:
I will moan now if I think Google are incompetent and unlikely to deliver my phone by next week. From the past month I don't think you can disagree. I do agree that there is nothing we can do however and our moaning isn't going to speed up the process as the CSR's don't know jack, calling/emailing them is a waste of time.

In my case it troubles me that there is no movement at all. If a few people received shipping emails every day I would sit quietly and await my turn.
[Nexus 4 General] dafadau:
That'd be pretty stupid, paying £100 just because I can't wait a month or so. Paying more for a phone I can drop in the toilet at will - who doesn't think that makes sense??
[Nexus 4 General] CalumL:
Don't misinterpret sharing of information about what people think is happening with a view to getting an idea about what to expect. After all, up to now Google haven't exactly covered themselves in glory on processing past orders. I'm not due mine quite yet, I'll still wait my time before chasing Google. But I will continue to share any information that comes my way if it could help someone else.
[Nexus 4 General] Pompi_HU:
I'm in the 4th of December ordering club, with estimated 4-5 weeks shipping. Nothing happened untill know, even my order date haven't changed to 2nd of january like many others. I thought that the end of the 5 weeks is today. But the support says that the end of the period is Friday, so I have to wait, maybe I will get a second mail with the tracing info by Friday.
[Nexus 4 General] ifti_a:
I ordered on the 7th December, but its just hard to see people who ordered after me see a date change, I was given 6-7 week ship date.

Google are so f'in lost its unbelievable. I was told to wait till 23rd Jan, so I am hoping I see progress by then
[Nexus 4 General] darkhorse10:
On the same boat, except the date changed to 2nd Jan. But i dont think it does mean anything. I think the date change means google started looking at orders, after all the holidays. The automated system which started preparing the orders to be processed changed the date, and the one's who didn't get the dates changed, might be the ones who got skipped by the automated system. This is totally my guess.

I believe Google will stick to the estimated dates provided. Anyway, It will be known when 4-5 weeks window guys will receive their devices this week or next week. I will hold my breathe until then..
[Nexus 4 General] ifti_a:
Least its something, my order won't see progress till next week if I'm lucky :(
[Nexus 4 General] CurtisD88:
Me too ordered on 8th. I really want some progress.
[Nexus 4 General] lanky78:
I'm an 8th order too. Still no change. Meh

Not wishing to tempt people but O2 have a cheeky deal on till the 16th where you can get the £21.50 tariff for just £15.50 a month (for the whole contract).

The phone is £105 plus 24 x £15.50 with £50 quidco discount thats £427 (w/free next day delivery!) - unlocked, in stock and two smoking barrels? :victory:

Now the fun part £427 minus the cost of the N4 with postage (£289) = £138

£138 over 24 months is £5.70 a month!

That £5.70 gives 200 mins, Unlimited text, 500MB data (Offset by unlimited access to BT and O2 hotspots) and you can upgrade the phone 1 month early (why would you ;)

In comparison £289 and 24 months on my £10 sim is £529 (£102 MORE!) for a phone Google may send me in 2 weeks....

Admittedly I get 1GB data with this Sim but I have a load of local BT/O2 hotspots and..... I want my Nexus damnit :p

Help guys, what would YOU do.

PS I too have an LG Optimus 2X (P990) which has upgraded to ICS since I ordered on the 8th. Damn LG my phone just got REALLY good on stock just as I'm upgrading it. Great timimg, maybe that's why they've delayed the N4 stock lol.
[Nexus 4 General] Acritter:
I'm so tempted to get a contract now my 4-5 week estimate is basically out the window, I have my eye on a couple of fairly good deals. Think I'm going to give Google till Friday to send me a shipping email. Would miss the flexibility that Giffgaff etc. offers though.
[Nexus 4 General] CurtisD88:
I don't like contracts. plus I'm happy with my Tesco pay as you go Sim. Top up 15 and get 30 free credit plus 500Mb data. Sound pretty good to me? I'd rather go with someone like three and have unlimited data and texts (only things I use) for like 12 on a one month contact. Not tied down for two years. I can wait two weeks for my phone.
[Nexus 4 General] kon_fil:
Ordered 12/12 with 5-6 weeks shipping date and still nothing :mad:
[Nexus 4 General] mojo22:
All you 8th dec. orderers better stand inline!! I'm a 5dec and have not had any changes ( except 2nd jan in play store ). What you need to look out for before the shipping email a good order number will appear in your play store, somewhere next to your nexus order number. That means you will soon get a shipping email!

Lol I think I have the same problem. noone understands. I recommend you give your girlfriend some loving, until you give her the iphone :)
[Nexus 4 General] rhymer2k:
What do you mean by "good order number"
[Nexus 4 General] BLADESMAN1889:
All the evidence is pointing towards the end of the month guys. Terrible as that sounds I have seen a few people saying the same thing about Google employees talking of a stock problem/issue/shortage.
[Nexus 4 General] Acritter:
Where did you hear that?
[Nexus 4 General] BLADESMAN1889:
"I have been told today that they have stock issue... They do not have idea about next delivery/stock availability ... I am 2nd week without a phone... I can only send texts because of speaker problem....﻿"

https://plus.google.com/stream/circles/p1b2925dc0e0ef9f2

Someone also posted a similar comment on the main shipping thread in General Section.

Coupled with the fact that 2or3 have had email saying that orders that were meant to be being shipped this week are now going to be at the end of January it could be down to some production problem or just that they are full-filling orders to the Networks first with the scarce stock that they do have ie that belonging to customers of the Play Store.
[Nexus 4 General] Acritter:
Have these people seen an update to their play account on the 2nd of January? When I rang Google yesterday I pushed for information on when they'd next have stock. I was told he (the CSR) had no way of knowing, nor did his boss. The only thing he mentioned was disruption due to the holidays.

I wouldn't have thought Google had any control over stock to other stores, I'd imagine LG ship directly to the networks in the quantities that are requested. I reckon (like a lot of people) that Google sell the Nexus 4 at either a loss or break-even point, hence the low price, poor customer service and lack of motivation to fulfill and retain existing orders. Now the hype's been built, they have no need to continue fulfilling orders. If anything, it's probably more cost-effective for Google to lose our custom now.

In my opinion, the Nexus 4 was a very cost effective method of promoting the Nexus brand in anticipation of launching a future Nexus device (Motorola etc,). Before this phone's release, I wasn't even considering a smartphone (I've never had one!), but at the price level I was converted. If Google only ship 1/2 million devices through the play store and perhaps they break even (being optimistic) they've achieved a **** load of promotion/increased brand awareness for free! I imagine the R&D costs were minimal given the Nexus 4 is based on an existing phone's hardware, marketing costs have also been minimal given the lack of (traditional) promotion and we were all willing to pay £10 each for shipping which probably covers the entire distribution costs!
[Nexus 4 General] BLADESMAN1889:
Their silence does suggest they don't give a damn. I hear what your saying about the free publicity but for all the praise for the device itself there has been more damaging publicity from the legions of upset customers - often android enthusiasts.

Take me for instance, I haven't even ordered the phone - yet ;) I only got the money together at Xmas, but I really feel for these guys that have been waiting with no info from Google yet had their money held for weeks. It just shows utter contemp for their most loyal customers. And to suggest that they have no idea when they will get stock is just lies - unless its like you say that they just don't care cos there's no money in it for them.

There's no way a company in partnership with another company that is building them a product en mass would NOT know when or how much stock is being delivered. Especially when customers are clamoring for it and the media are all over it.
[Nexus 4 General] edge12345:
I open this thread everyday ...waiting for some people to post "shipping emails" .. :(
[Nexus 4 General] siwilkins:
I'm not able to post links yet, but if you google "business2community.com customer complaints in the age of google" you'll get an interesting article from a couple of days ago on how "Google are managing the situation well"
[Nexus 4 General] BLADESMAN1889:
looks like all the stock is going to the states/canada atm - they are seeing their shipping emails.
[Nexus 4 General] kac.:
Re: 2 January

I contacted Google about the reasons for the 2 January date change and actually got a reply from a real person who forwarded it to a 'specialist'!

Basically I asked if the change of date meant that my dispatch estimate would be from the original date (December 5th, 5-6 week wait) or from 2 January. Thier reply was:

This is what I received from the specialist working on your case:

The only reference I can see with this 2nd of January date on it is "Install time", everything is still showing that the order was made on 12/5/12 in our system. Please advise the Customer of this and let them know to contact us if the 5-6 week shipping estimate is not kept.

At least the original estimate hasn't slipped. I replied back asking what the 'install time' is. I'll post if I get a reply.

I hope this provides some reassurance to those of you freaking out... ;)
[Nexus 4 General] siwilkins:
Out of interest, is it still believed that all orders shipped from Dan Cobley's last update onwards have been shipped chronologically? A friend of mine ordered on 6th December at 5-6 weeks, and received his on 28th, which would seem to disprove that.
[Nexus 4 General] ifti_a:
I've given up, just going to wait patiently till the 23rd. I can't do anything, Google don't seem to listen either.

Maybe Google are trying to get massive stock piled up and make sure the phone never gets sold out again......theory time.....
[Nexus 4 General] blizard80:
since yesterday, Google has officially failed the shipping in my case.

Ordered on 4th... with a 4-5 weeks expected shipping... that deadline ended yesterday!
[Nexus 4 General] Tones1971:
Sooo tempted to just cancel. I have an S3. This was going to be a second phone. If im not going to get it until the end of Jan, and all these new (albeit more expensive) phones being announced at CES, and the S4 rumoured to be announced soon, then it might not be worth all this hassle and waiting and checking threads etc
[Nexus 4 General] siwilkins:
Unless LG are using Yodel to get it to Google ;)
[Nexus 4 General] Moonie17:
More like on the back of a Donkey...
[Nexus 4 General] ralph78:
I received another reply from Google Support, this time from shipping specialist:

Order date 4th 18:28. 4-5 weeks 16 Gb.
[Nexus 4 General] BLADESMAN1889:
I have just posted another message on Dan's G+ page - and I didn't pull any punches either guys - if enough do it it could spark some more interest from the right sources.

Ben Lowe10:39 AMEdit

I have brought this point up on behalf of many of the guys on the UK thread of XDA who are in the same position as yourself [Chloe Davies] in that they have not received shipping notices despite the time frame for delivery having expired - what is worse is the fact that its only after repeated calls, emails to CSR's that 2 or 3 of them have been told that they [Google] have NO STOCK and it will be ANOTHER 3 WEEKS !

Where is Google [once again] with the information ? that they have waited weeks with their money ring fenced over the Xmas holiday is bad enough but to then not even have any communication as to why the order has not shipped and delayed reportedly by another 3 weeks is unforgivable and is nothing short of CONTEMP on Google's part. They are showing a complete disregard and lack of respect for their customers - loyal ones in the most part.

I just am appalled at the deafening silence by Google on the whole and though I think Dan's pre xmas intervention was admirable his lack of any other response since tells me that he possibly was advised to leave it at that by the other PTB - based on a lack of any other statements from Google.

I think it is time to take this thing one step further onto the next level and again this needs to be done by several people - I have started the ball rolling by contacting BBC's Watchdog - this whole disgrace is exactly the sort of material they cover - its laughable that they claim to have no idea when or where the next consignment of Nexus 4's will be arriving from LG. They are partners - LG have been contracted to make the flagship Nexus device and Google do not have the means to ask LG for an ETA after a shortage that has left the device available to purchase on its own Play Store for a total of 9 [Nine] days out of 2 MONTHS ! ? ﻿

https://plus.google.com/stream/circles/p1b2925dc0e0ef9f2 [the year in review post - 3/4th post from top
[Nexus 4 General] metymun:
The problem is on which side do you think, Google or LG?

CS told me that there is a stock problem due to the high demand but we know that they was controlling the demand and stopped selling when they reached the limit of their inventory. Google knew that how many devices did they order from LG and how many did they sell on Play Store.

So, did Google make a mistake in this simple calculation or should we have a look at LG side?

I don't think there is a problem on LG side, they are producing well. Also nobody in CS have mentioned a problem caused by LG. It seems something is going wrong on Google side.

I have asked CS a couple of times, they always says the same thing: high demand

What do you think?
[Nexus 4 General] siwilkins:
I'd say Google - but not because the root cause isn't necessarily LG - but because Google are the vendor, and either way it adds up to a mistake by Google:

a) Google didn't order enough devices

b) Google chose a supplier who couldn't effectively deliver the devices ordered by them

The fact is every other vendor does a pretty good job at managing demand. They also have e-commerce systems which give realistic and accurate information on what the situation is. When they fail at this they communicate to their customers effectively. Google have done none of these.
[Nexus 4 General] daffyduck2602:
Being in eCommerce myself (but also background in supply chains) , I would guess at a lack of effective and linked supply chain and back-end systems at Google being the issue, so they can neither effectively forecast demand, manage the supply chain and not able to communicate as to what is going on with customers. Amateurish at best.
[Nexus 4 General] siwilkins:
You can't help wonder if all the orders get posted straight into a Google spreadsheet, which is being worked through as orders are shipped. All it would take is someone to have accidentally carried out a sort, and the unfair shipping sequence would be explained ;)
[Nexus 4 General] markad1:
Ordered on 5th plays shows 6th.

My date never changed, play store still shows 6th.

I'm a 5-6 weeker and my 5th week starts tomorrow (thursday) :rolleyes:

The lack of information from google is very annoying. Reading of people ordering later and receiving the phone is a joke :mad:

I'm not impressed, this is the worst online purchasing experience I have ever had. I'd be

very

reluctant to order a device from google again.
[Nexus 4 General] capt_carl:
As has been said a number of times the silence from Google is deafening... I know I'm still within my delivery period but it would just be good customer service and communication to send out a little email saying Look your order hasn't been forgotten, the next shipment is due/has arrived and you should receive your device within the estimate.

I'm getting so wazzed off I started looking around at sim free from various places, all around the CPW price tho :(

So I look at Ebay prices again, not looked for a while and there they tend to be going for between £300-£340... I might be able to stretch to that.

Then I realised the delivery of the auction I was looking at would land it on my doorstep the day Google have estimated to ship mine out on...

If i don't get it by next Friday I think I'll have had enough of this whole charade and will just stump up the extra £50 to Ebay!
[Nexus 4 General] GhostMaster9:
Microspot.CH has the Phone on stock for about 392€... Ordered on the playstore on 6 December and i dont have any Info about the phone, this is really stupid...
[Nexus 4 General] darkhorse10:
I think Google didn't envisage the demand from Three, O2, T-mobile and other providers when they were taking orders in December... After the stock was out, they are in a situation where they need to provide all these providers along with the orders which is a mountain ... I have got 2 more weeks to wait... CSR's are helpless, they dont understand anything what's going on in the background...
[Nexus 4 General] kac.:
Helpless or hopeless? Both I think...
[Nexus 4 General] ifti_a:
Some should record the conversation with google CS and make a video out of it.

Post it everywhere, Im tired of waiting
[Nexus 4 General] musclegym:
Really Google? OMG. This is a joke...
[Nexus 4 General] metymun:
All providers such as Three, O2, etc. must order directly from LG. I don't think Google are distributing all devices to retailers. Also there must be an agreement btw Google and LG includes delivery dates and amounts, so Google gives our estimated shipping dates according to this agreement. This is a very simple process, I can't understand how couldn't they do it.
[Nexus 4 General] cooljonL:
If I wasn't tied in to a crap contract with T-Mobile for another 15 months then I'd go for the O2 deal.

Since I am tied in with T-****eble, I'll just have to wait for my Nexus 4 to turn up. Then once I'm out of contract I'll be heading over to GiffGaff I think.
[Nexus 4 General] Moonie17:
+1 for GiffGaff, was on them whilst i was in Plymouth for uni last year, amidst the outages, what a bang for your buck!!
[Nexus 4 General] Acritter:
It's quite clear Google are solely responsible for the lack of stock through Google Play. LG would have no problem fulfilling the 1/2 million or so of worldwide orders that have been placed so far.

As I've said before, the Nexus 4 available through Google Play is either sold at a loss or break-even point (most likely in my opinion) in an attempt to increase the Nexus brand awareness. They (and the networks) pay whatever rate LG have deemed necessary to purchase the device and then sell it at £280. There's no way they'd get this level of buzz if they were selling it at £400. Most people would walk into Carphone Warehouse and pick up an S3 or Note II before a Nexus at the same price point for the same reason most people would ignore the Optimus G.

One only need look at the Nexus 7 to further my point. You can get the Nexus 7 for the same price in Currys as you would on Google Play thus there is obviously a mark-up on the productions costs (unlike the Nexus 4). Google are actually grabbing market share and making a profit with that device. They sold over 1 million of them in December alone. They haven't tried to pursue this strategy with the N4 as there are too many substitutes in the market for Android smartphones.

I think the next Nexus phone will be produced in-house by Motorola and represent Google's equivalent to the iPhone. I don't think it'll be at this cut-throat price, I think they'll look to differentiate it in other terms, the Nexus 4 is simply building consumer's awareness of the Nexus brand in anticipation of product releases in the medium and long term.

So why the appalling customer service? Google aren't going to increase their overheads unnecessarily, so long as the majority of customers are happy and rave about their product (hence Dan Cobley's intervention back in December). They couldn't care less whether the few of us cancel our orders or not as the impact we'll have on this strategy is minimal. Remember this is Google we're talking about too, they must have mountains of data on the feedback from this launch that they can interpret with clever algorithms and what not to determine the general effect of their actions.

I wonder how much all this promotion would actually be worth? Given that they (likely) break even and have effectively not paid a penny for it.

Sorry if this all sounds a bit like a conspiracy theory but it is the only explanation I can think of for this 'incompetence'. When you think about it though, it's not actually incompetence at all, it's very clever!
[Nexus 4 General] Tones1971:
Not as cheap as they used to be. Having a bit of a nightmare with them at the minute too. Im actually thinking of leaving now.
[Nexus 4 General] Moonie17:
Really? Dont have them here in Jersey..... what have they c0cked up?
[Nexus 4 General] FrankBullitt:
They do not have it in stock.

"Dieser Artikel ist zur Zeit nicht verfügbar." -> "This item is currently not available."
[Nexus 4 General] Tones1971:
Well they put prices up and stopped the unlimted internet on their £10 service.

But i had a nightmare where they wouldnt take my monthly goodybag payment, saying my card had expired. But the card had 6 weeks left on it and the bank wouldnt send me a new one. GG just refused to do anything about it and told me to go get another card which i dont have.

That could be resolved im sure, but trying to get anywhere with them is a nightmare. You cant phone a helpdesk. You have to ask on the forum and get "help" from people who are not employees and cant actually do anything for you, but dozens of them reply with useless answers hoping you will give them "kudos" and they make money from giffgaff that way.

Its just a nightmare trying to get things sorted if you have a problem. When it works its fine, when you have a problem its just so frustrating. You used to accept that as they were so cheap, but now 3 (and others i believe) do similar rates and do offer truly unlimited and faster 3g internet. And they have customer service which giffgaff doesnt!
[Nexus 4 General] j0ff:
Three generally are the cheapest these days. Their best one is currently:

Essential Internet SIM200 - £6.90/month for 12months and you get 200 minutes, 5000 text and 500MB data. If you go through topcashback, you get £42.92 cash-back which makes the deal effectively £3.32/month.

Really cant argue with that...