yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] perrywhite:
I have taken the view that the lack of communication from Google and the lack of equity in terms of how orders were treated (later orders being sent out and earlier orders being back ordered) looks like a failure of Google's own Code of Conduct - in particular the areas of Integrity, Responsiveness and Take Action.

http://investor.google.com/corporate/code-of-conduct.html#toc-responsiveness

http://investor.google.com/corporate/message.html

I have written to the Board of Directors of Google (directors@google.com) asking them to take the issue on - just asking for clarity, a consistent official line on supply expectations and equity for orders. Not sure it will do any good but at least I feel I'm doing something, and just maybe someone from Google will actually make an official statement on when to expect supplies.
[Nexus 4 General] catlog:
Called Google and they said my order should still be here by the 19th. I'm failing to believe this though since Google f*cked over the 3-5 day orders.
[Nexus 4 General] smadger:
That sucks big time - I'm a 3-5 dayer and feel your pain

Take a look here - https://sites.google.com/site/nexus4cr/ - the more people we can get to kick up a fuss the more power we have.

It's also worth filling it in if you have now received your device but still had problems!!!!

Cheers

---------- Post added at 04:20 PM ---------- Previous post was at 04:19 PM ----------

Try this too!

https://sites.google.com/site/nexus4cr/
[Nexus 4 General] redmamoth:
Email them again and see what they say next time around.
[Nexus 4 General] Nathtech:
Good :D Hopefully google can stick to it eh?!

Btw, really sorry for all you 3-5 dayers who have become backordered to 3-5 weeks! :'(
[Nexus 4 General] :
I really don't get this 3-5 days people have been back ordered.

They should get the next lot of stock that comes in and the the 1-2 weekers ect
[Nexus 4 General] Josh98:
I seriously feel for you 3-5 dayers. Completely left in the dark here. Lets hope you're not the first of many.. It wouldn't surprise me if they had enough shipments to cover the 1-2 weekers and the 3-5 day people in one go when they finally get going. But who knows.
[Nexus 4 General] Confused_Cheese:
I just phoned again as I've been sitting here quietly fuming after being told I'd been backordered to 3-4 weeks. The lady on the phone mentioned nothing about being backordered, she also confirmed that they had no further details on what stock was available or when orders would be shipped. She said she could see someone had tried to push my details to a "specialist"/higher level CSR but couldn't as my stated delivery date hadn't passed. She said she'd push this through now and email a confirmation when it was sent through successfully but may take a day or 2 for someone to reply.

Maybe I was fobbed off, maybe I wasn't. Its amazing how just in the space of one phone call the answers you receive are completely different.

She also said I wouldn't be able to cancel my order now, which sucks if its true as I'm already eyeing up an S3!
[Nexus 4 General] stormyuk:
The obvious conclusion is that we are all on backorder it seems.
[Nexus 4 General] Nathtech:
The theory is that they are backorfering them and leaving em for now so they dont f*ck up everyone elses orders. If 3-5 dayers are out then google will probs start shipping 1-2 wkers by the end of this week and so on untill eventually they get back to the 3-5 dayers at 3-5 weeks now.
[Nexus 4 General] smadger:
I've created this form to get as many numbers as possible and raise an official complaint to Google Play regarding their lack of info, the whole thing is just stupid. The hope is that if we have a large enough number of people, they will take notice and start communicating rather than wrong or no info at all. Be grateful if any of you have had problems could fill it out...

https://sites.google.com/site/nexus4cr/

People who had problems in the first round can still fill it in retrospectively in order to get the message across.

Please spread the word and thanks for your help!
[Nexus 4 General] :
I'll send another email tonight and hopefully have a response tomorrow ;)
[Nexus 4 General] :
It's a joke that they have to make stuff up on the spot as they have no information.
[Nexus 4 General] sidhaarthm:
Filled!
[Nexus 4 General] Nathtech:
I HATE GOOGLE!!
[Nexus 4 General] smadger:
Thanks guys! I'm looking at getting professional help for the actual wording of the letter so we can get to the bottom of this.

But in the meantime I don't want to spam people but I'd be grateful if you can spread the word, even to people who have now received their devices, but had issues before it arrived.

Power in numbers and a unified statement is what we're looking for here!

Thanks again.
[Nexus 4 General] fro5tie:
filled in too.

Has anyone tried to contact Google UK directly, eg not Play CSR bit actually someone who works directly for Google
[Nexus 4 General] fleonard:
OMG Good news guys!!!!

Here a 3-5 days ordered on 4th 17:05:04 and.....

http://postimage.org/image/gdjo4v7uh/
[Nexus 4 General] Vahndroid84:
you got it now???????????????
[Nexus 4 General] catlog:
Very nice! What time did you receive that email?
[Nexus 4 General] fleonard:
Yep at 16:34 :laugh:
[Nexus 4 General] Vahndroid84:
Hope for everyone! :laugh:

i'm praying that this is the first of a big wave...
[Nexus 4 General] catlog:
Hope has been slightly restored for me. :laugh:
[Nexus 4 General] Confused_Cheese:
Hmm you had your order pushed through to a "specialist" didn't you? Wonder if that was something to do with it :confused:

Congrats though!
[Nexus 4 General] fleonard:
Tell me about it :p

I was wondering to cancel my oreder and buy one at CPW
[Nexus 4 General] munkimatt:
Order placed only bang on 4 hours after mine. Absolute joke.
[Nexus 4 General] Confused_Cheese:
They only went on sale shortly after 5 pm, how did you order 4 hours before? :confused:
[Nexus 4 General] fleonard:
The time on the mail is PST, I order it as soon as was available!
[Nexus 4 General] hazzamon:
He is confusing the time-zones - the shipping email is in Pacific Time, eight hours behind GMT (Or appearing five hours ahead if you read it as PM instead of AM).
[Nexus 4 General] munkimatt:
I placed a 5:05, he placed at 9:05. 4 hours.

EDIT

Ah, noticed the PST reference now.
[Nexus 4 General] GretaLewd:
I thought they only went on sale at 17:00...so how did you order 4 hrs before?
[Nexus 4 General] ant_thomas:
Hahaha! Learn to read.

First of all 09:05 is in the morning. You ordered at 17:05 and so did he. He did not order at 21:05.

And that is the PST time....like it says at the end, do the conversion and it's 17:05.
[Nexus 4 General] munkimatt:
Less of the 'learn to read' please, I'm fairly p*ssed off about this whole situation considering my order is supposed to be a present for someone and I was told 3-5 weeks for my 3-5 day delivery this morning.
[Nexus 4 General] ant_thomas:
Snap! You're not the only pissed off one who has a 3-5 day order. Mine is a present too!
[Nexus 4 General] munkimatt:
Then you'll appreciate there's no need for snotty responses, won't you?

Anyway, let's move on.
[Nexus 4 General] Teeohbee:
So, one shipping email today, only another few hundred/thousand to go! Keep up the good work Google! :D
[Nexus 4 General] Boeing100:
Here's to hoping we all get a nice round of emails tonight :)
[Nexus 4 General] hicks12:
What level specialist did you get referred to? If you didnt get referred then I can hold out hope for it soon! Did you get the TNT email last night?.
[Nexus 4 General] spvnexus:
Well I thought I would also give Google a bell to find out my status. He didn't even ask for an order number, just got short shrift, he has no info and I will get it when I get it. Shocking lack of interest or respect...
[Nexus 4 General] fleonard:
I got this morning this email from google in reply to my email I sent 4 days ago

After that I didn't do anything else than wait and i got the shipping mail like one hour ago:good:
[Nexus 4 General] AlaneCzeQ:
Just received an e-mail from Google CS:

I think this means that everyone who ordered on the 4th is going to receive their device within the next 4.6 weeks.

Just responded asking about the fact that my original e-mail from them stated 3-5 days, once I will receive anything will let you chaps know.

Did someone receive similar thing ?
[Nexus 4 General] spvnexus:
Yep I have exactly the same email. Just a new fobbing off standard reply..
[Nexus 4 General] Jala150:
Matt Brittin - google vice president for Northern and Central Europe

Dan Cobley - Google UK MD

I have messaged both of these on google+, I don't hold much hope of a response, but if enough of us hassle them we might get some answers?

I can't post the links as I'm a new user, but they are easy enough to find
[Nexus 4 General] shaneZ95:
Was this in reply to a 3-5 dayer or 1-2 weeker.
[Nexus 4 General] Doohicky:
3-5 dayer. :(
[Nexus 4 General] Lawliet:
Sent a second email for the 3-5 days order. I tried the trick of putting the order number in the body of the email itself rather than in the Order Number box. Hopefully I'll hear something back.
[Nexus 4 General] errukine:
I phoned Google, who were very courteous.

He began by suggesting that I shouldn't listen to rumours (haha!) in regards to lack of stock, and if I didn't hear anything by tomorrow/Friday to contact them again. He then noticed my canned email reply from Google that I'd received earlier in the day (I'm a 16gb 1-2 weeker, so it was the standard email stating that I should receive the phone by 19/12/12), and changed his tune that I shouldn't need to contact them again until that date.

He also stated that my phone was NOT on backorder, even though the email mentioned that in the body of the text, as I'd been given the 19/12/12 date.

Doesn't really clarify things much, but hey, stops me from being as tempted to buy an 8gb off of ebay for £300-orso!
[Nexus 4 General] wkd2639:
No the phone is not on backorder - the phone is expected to reach you on the 19th December 2012. 4th Dec + 14 days = 18th Dec. As long as it ships overnight on the 18th it should be with you by the 19th. This is what they mean - if it was on backorder - it would be delivered after the 19th December. However - That is the LATEST it could reach you (for Google to stay within their estimated timescale) - that doesn't mean it can't ship earlier.....
[Nexus 4 General] furrypotato:
You mean https://plus.google.com/113390679691036376988/posts

And https://plus.google.com/111345372994173159594/posts

I've added my concerns to a post by both of them. Might get deleted but important we voice our concerns.
[Nexus 4 General] jtc42:
Wait wait, sorry I haven't been on here for a couple of days so just skimmed through the last load of pages...

Is the latest that 1-2 week orders are now suddenly 4-5 week delivery?
[Nexus 4 General] wkd2639:
No, just the 3-5 day people apparently...

---------- Post added at 06:50 PM ---------- Previous post was at 06:48 PM ----------

Oh hang on -

My order just changed from Pending to Pre-Ordered :/ in Play store.
[Nexus 4 General] jtc42:
Right. Perhaps they're reordering them based on order time? If I recall rightly some people got 3-5 days estimate despite ordering a lot later than many 1-2 week orders?

I might well be totally wrong, just throwing ideas about. Also, I'm not justifying this, it's ridiculous either way, but just thinking.
[Nexus 4 General] scho047:
mine just did that too....

now is that good or bad..... hmmmmm is that mean something is going to happen soon? and hence it has moved to pre-order before it is being sent?

---------- Post added at 06:54 PM ---------- Previous post was at 06:52 PM ----------

now its back to pending...
[Nexus 4 General] jtc42:
If theyre sending out some of the 3-5 day orders, maybe they're turning 1-2 week and up into pre-orders because they've had the stock allocated and just need to wait for it to get in?

If they have just bumped up the estimated delivery I will not be at all happy.
[Nexus 4 General] wkd2639:
Am looking at it on the basis of Pending means nothing has happened, Pre-Ordered at least means something has happened.

It's probably worse than staying Pending knowing my luck though :(
[Nexus 4 General] fremar:
Same here if I hit refresh it changes between pending and pre-order
[Nexus 4 General] Doohicky:
Mine has not changed (3-5 sayer).

The only people who had their order later but had the 3-5 day estimate were ones who got it in basket first, but had to enter details which meant their order time was later. The Delivery was set from when it was added to basket, not when order was completed.

Has anyone who is a 3-5 dayer had their order change from ordered to pre order?
[Nexus 4 General] jtc42:
Ah I see, thanks for correcting me :)

I'm still sat on Pending (1-2 weeks).
[Nexus 4 General] Pottrell:
Good/Bad news right here guys:

I'm 1-2 Week from the 4th (16GB). So despite the fact it's on backorder, it still should get here in time.
[Nexus 4 General] Leo Davidson:
My 1-2 week (4th Dec) order also just went from Pending to Pre-Ordered.

Tomorrow I'm going to a palm reader to try and divine what this could mean and when my phone might arrive.

I have a 3rd party case now, with a cardboard print-out of a phone, so that's pretty awesome. The battery life is fantastic but the reception is terrible.
[Nexus 4 General] scho047:
was just reading up on other threads and forum re: pending and pre-order.... and from what i can read... couple of guys said it went to pre-order and then onto shipped..... but some may not notice that as it could be just momentary thing... i dont know..

could be good news or bad news!

who knows!
[Nexus 4 General] Doohicky:
Actually, just to make sure where you are seeing this. Where exactly does it say pending (1-2 weeks)?

Is it underMy Account order info?

If so mine says 'Complete' despite being only at

Dec 4

Google Commerce Ltd received your order.

In the wallet.

Is there somewhere else I can see pending etc?
[Nexus 4 General] ant_thomas:
Me too. Love my cardboard Nexus 4!
[Nexus 4 General] dpmcalli:
This is all pretty exciting, looks like we might see a bunch of shipments tonight. Unfortunately mine hasnt changed yet, but either way itll be good just to see some movement of stock.
[Nexus 4 General] :
Mine is doing exactly the same :/ ordered an 8gb on the 4th december at 17:07:00. Quoted 4-5weeks though so google have a while yet to complete my order, wallet status is still pending.
[Nexus 4 General] jayehwhy:
Another 1-2 weeker here, called this morning and was told that the order is now with TNT.

About 5 minutes ago my order changed to pre-order and is now back to pending.
[Nexus 4 General] ozzrahog:
I'm a 1-2 weeker

Mine is hopping between pending and pre order now too
[Nexus 4 General] Sisric:
Mine says complete but I have no delivery email or anything. I'm a 3-5 dayer but had an email today saying this :

Thanks for your patience on this. I have heard from the specialist and if the quoted ship time for your order is 2-3 weeks and under, your order will ship between 12/12 and 12/18 with 2-day shipping. If your quoted ship time is longer than 3 weeks, then you will likely receive your device after Christmas.

We are taking orders based on available inventory and are quoting timeframes based on when your order will ship. Packages ship within these timeframes based on the order in which they were received.

Your order will be shipped in the time frame quoted when when you placed your order if not sooner. This shipping timeframe also appears on your email order confirmation.

Please get back to me once you get your device so I can process a refund for you.

So I really don't know what to believe now. is it 3-5 weeks or the next few days?
[Nexus 4 General] dpmcalli:
Did the date change at all in the Play store status?
[Nexus 4 General] jtc42:
Ah apologies I worded that terribly, it says Pending and I'm in the 1-2 week estimate group. Checked Google Play and Google Wallet :)
[Nexus 4 General] .fahim:
I think they are screwing with us... let's change the status and see what happens while they scramble to make some sense of it...

No hope that my device is going to arrive on time. Knock Apple as much as you like, this is one area where they are watertight.
[Nexus 4 General] ant_thomas:
Dan Cobley has replied...

"Folks. I am very sorry to hear about your poor experiences. I will look into it and get back to you.﻿"

https://plus.google.com/u/0/113390679691036376988/posts
[Nexus 4 General] kxuli:
Yeah, mine just changed from pending to pre-order. Does it mean anything?
[Nexus 4 General] Lawliet:
My 3-5 days order went from Pre-Order to Complete a few days ago. My 1-2 weeks order toggles between Pre-Order and Pending depending on page refresh..

I am thinking the progress is Pending -> Pre-Order -> Complete.
[Nexus 4 General] Smash41:
So, has anyone ordered a screen protector for this bad boy from Ebay?

Opinions on the best ones?
[Nexus 4 General] jayehwhy:
still says December 4th, does that mean anything?
[Nexus 4 General] Lawliet:
I got these: http://www.ebay.co.uk/itm/190766550174?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

Review: http://www.androidpolice.com/2012/1...-spigens-steinheil-dual-front-back-protector/

Shipped way faster than the phone.
[Nexus 4 General] Doohicky:
Unfortunately with 3-5 days complete just means lost in limbo. :crying:
[Nexus 4 General] brainwrong:
1-2 Weeker here (Ordered on 4th at about 17:06) . Also changed to "Pre-ordered" about 10 mins ago

(PS. I found this thread about 10 days ago from a Google search. Fascinating to read, have been constantly been F5'ing over the past week to watch the orders go out and then the fiasco escalate. Good work guys)
[Nexus 4 General] Harv.!:
Thanks ant_thomas...i'd encourage others to add a comment or question so they have some sort of idea about why customers are so annoyed.

Harv.!
[Nexus 4 General] scho047:
i agree....as i have been reading up on other places... and lots of people are saying that pending means that it is not ready to ship whilst pre-order means it is preparing for shipping...

as that was the case for them in the first round of sale....

so maybe it is a positive thing after all!

also there were comments that people were able to not cancel their order while it is on pre-order.... and that you had to reject delivery or something....

so maybe it really is positive...?

not too sure tho!
[Nexus 4 General] dpmcalli:
Probably not, Id heard people say that the date changed just before shipping before. But Im pretty sure this means yours is shipping soon.
[Nexus 4 General] 2.0:
Mine has changed from pending to pre-ordered to pending. :confused:

EDIT: a few seconds after this post, I refreshed page to find it says pre-ordered again. ._.
[Nexus 4 General] wkd2639:
Keep pressing F5 and you will just see it keep changing back and forth - I see this as progress... of some sort....
[Nexus 4 General] rudedog1979:
Why so desperate, just to get it before anybody else?

Man, this is becoming so appleish! :D
[Nexus 4 General] EddyOS:
Works fine...

http://www.carphonewarehouse.com/mobiles/mobile-phones/LG_NEXUS_4
[Nexus 4 General] hx4700 user:
You would hope so but from what some of them said as I was reading the thread back, I was not sure.
[Nexus 4 General] shaneZ95:
Haha well it depends on circumstances i need a phone asap and don't want to be waiting on uncertain stock arrivals as i have no phone, sold my 4s a week early. Derp move i know. Payed £330 on Ebay.
[Nexus 4 General] rudedog1979:
I have sold my S3 as well the last week, waiting for this moment like mad, dam I couldn't sleep properly!!!

I got it in the basket 4 times and no luck! Jesus!

Now I will wait with patience, hopefully the first batch will no have problems :D

Good luck man!
[Nexus 4 General] hx4700 user:
Eee I am vexed. I'd been waiting months for this to come along, as I don't like any of the other Android phones at the moment and I'm overdue a replacement for my HD2.

How can Google have got this so badly wrong? If it is going to be several weeks, why on earth don't they put that on their Play Store so that there aren't thousands of unhappy buyers sitting pressing refresh all the time?

I have now wasted several hours trying to get hold of one, once getting as far as being shown a BUY button.

I do hope that no-one buys from the (expletive deleted) buyers of 10 phones at a time who are now selling them on ebay and the like at extortionate prices.
[Nexus 4 General] Larac:
When I try I get:

Oops, sorry, we can't find the page you asked for

This may be because something on our site isn't working properly.

To find what you're looking for:

Try the search box in the top right corner

Go to our home page

Go to our phone finder

Go to our help and support page

Go to our repair tracker

Or for help placing your order call us on 0870 087 0870.
[Nexus 4 General] Blocoholi:
same here, however I've got a LG Shine... but you only can text and call... I don't know how to spend my time on the overground with this piece of metal.. I just hope everyone else have to wait a looong time for the second batch to arrive. :cowboy: just kidding.
[Nexus 4 General] vido.ardes:
I can't understand the logic behind this process. Why make everyone rush, why not take pre-orders, so you join a waiting list? All that's gonna happen is when they restock, it will get swamped again, and crash again... Also, allowing 10 devices? C'mon Google, 2 qty max, stop people profiteering, it has no benefit to you!
[Nexus 4 General] kaiowas82:
works for me...and you can choose the white one too!
[Nexus 4 General] losimagic:
Just been Into carphone warehouse. They have 4 16gb units, no 8's. Can't sell them till tomorrow and they can't tell me the price either. I have one reserved, but we shall see, it depends on the price.
[Nexus 4 General] akhan47:
£399 is my guess.
[Nexus 4 General] Hereisphilly:
That is interesting actually, similar to what I was told jut without the stock levels.

When I went in last Monday they did tell me the price but it was the pre-release £389

Might try my luck again tomorrow...
[Nexus 4 General] phemark:
I wish that guy who bought Nexus from o2 arena said anything earlier....

I heard about this promotion, and though it was for contract phones only, therefore wasnt interested.

But as you were able to get it sim free for 410 with free TV worth (300+)... im sad now...

Called them, and the last was given away 11.30... :(

Playing refresh game now
[Nexus 4 General] Danny80y:
I pretty sure they scrapped the pre-order because they get swamped with them as well then if they run out people cancel and go other places... That has got to be a major headache to be refunding all these devices. If they just take orders for the stock they have then ship people don't have the chance or want to back out.
[Nexus 4 General] keepittidy:
I'm surprised they lasted that long... I bet they were expecting queues round the block.
[Nexus 4 General] edge12345:
did any one notice CPW has it in WHITE

http://www.carphonewarehouse.com/mobiles/mobile-phones/LG_NEXUS_4
[Nexus 4 General] machwh:
Well, the web is now buzzing with "Nexus 4 sold out in 20 minutes" stories, so a whole new wave of people will be taking an interest. Ultimately it may be good for sales...
[Nexus 4 General] rudedog1979:
Nop, every time I'm going is an "Oops, sorry, we can't find the page you asked for"

any screenshots?
[Nexus 4 General] Hereisphilly:
I thought the exact same thing, this selling out lark certainly makes good pr...
[Nexus 4 General] Boeing100:
Same here, my status keeps jumping from pending to pre-ordered (1-2 weeks)
[Nexus 4 General] secbod:
Same here!
[Nexus 4 General] dpmcalli:
Yup mines doing it to so I can get in on this excitement. I want to believe!
[Nexus 4 General] jayehwhy:
Hopefully! Seems to be permanently pre-ordered now, no change in date though.

EDIT: still switching.
[Nexus 4 General] brainwrong:
I reckon if I keep refreshing then it's going to go pending-pre-ordered-pending-pending-pre-ordered-pending-shipped

Wishful thinking
[Nexus 4 General] aceshigh:
I've also added a comment to Dan Cobleys Google + page. Hopefully we will find out some info tomorrow now.

Ordered 4th December 17:05:30 3 - 5 day