yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Naigan:
I've done exactly the same, used your e-mail word for word (obviously changed the name)... I literally received a response in 5 seconds. It's disgusting that they're not even reading the e-mails they're receiving!
[Nexus 4 General] catlog:
It took them 2 days to email me back. But phone support is your best bet.
[Nexus 4 General] mojo22:
What's this email that everyone is talking about?

Does it state that money has been taken from you're account or just verifies that soon you'll have your device?

I thought that we only get another email once shipped, ie when money is taken from our accounts.

My problem is that i'm leaving on the 22nd and will return on the 3rd :(

I only hope it comes before or after....
[Nexus 4 General] donothurtme:
I'm calling them later today man :) will let you know how it goes.

Oh and thank you for the number, coukalamin!

---------- Post added at 05:07 PM ---------- Previous post was at 05:06 PM ----------

3-5 day shipping here, leaving on the 16th and coming back on the 11th :P I'm here hoping with you :highfive:
[Nexus 4 General] muttly:
elonant

Am leaving on the 16th and back on the 7th.

Tempted to just cancel the order, rather than worry abt the whole mess with TNT later if it arrives after I leave.
[Nexus 4 General] donothurtme:
Hmm...would it really be that bad? I mean, arranging re-delivery is a pain yes, but to the extent of cancelling the order? Please let me know what you decide!
[Nexus 4 General] fleonard:
Here 3-5 days leaving on the 20th back on the 3rd!

Let me know if you have some news with the call. :good:
[Nexus 4 General] muttly:
Am going to give it till Tuesday. Possibly give them a ring on Monday.

Am not too sure what TNT's policy with holding a package for three weeks :eek:
[Nexus 4 General] furrypotato:
This is the generic email below. It's just a standard automated response with no details at all really.
[Nexus 4 General] Vahndroid84:
I asked this before ma no one has answered

Do they send shipping email sunday night for monday delivery?
[Nexus 4 General] Stewb179:
Just called support. I was in the 3-5 days delivery and according to support still am, they said it should be shipping on Monday.

Info on my order:

Order date: Dec 4, 2012 5:07:34 PM GMT

Nexus 4 16GB

EDIT:

Just messed up my addition to the spreadsheet... Whoever's in control of it I didn't use 24hr clock format and I used the American date system if you can edit that...
[Nexus 4 General] Vahndroid84:
Hopeing for you...earlier orders...and for us 1-2 weekers. Maybe they will begin with waves of shipping emails from monday. Need the phone to be here before the 15th...i need luck...im 4th 17:14 1-2weeker
[Nexus 4 General] donothurtme:
This makes me happy. Will call now to confirm!
[Nexus 4 General] hicks12:
Yes hope the person wasnt bsing! My order is about 10 seconds after yours so fingers crossed! :).
[Nexus 4 General] Vahndroid84:
I've noticed that the wallet now says

6th december google received your order

And that's a change also in the playstore status it now shows the 6th december on the voice DATE. (Im 4th december 17:14)

Im really hopeing that this is the sign :)
[Nexus 4 General] Deeco7:
Sign of disappointment's. Just stating the facts. Date change means nothing, only changes to your order.
[Nexus 4 General] Vahndroid84:
It doesn't mean anything?

Update: ok...i was only trying to find some good news for me :)
[Nexus 4 General] mojo22:
I'm on 5-6weeks shipping! You just might get you're phone before then though. I think mine will come after i'm gone :/

thanks for that. Who's gotten those emails? 4-5weekers?

I might get that email some time next week then.

At first I thought Google was prioritising new customer ( ie new gmail etc users ) but now I'm not too sure how they send out their products. I've come to the conclusion that Google themselves don't know either ! :laugh: :good:
[Nexus 4 General] Carnoustie:
Dec 4 - 2012 - 5:07:55 PM - pending

Mine has always been :

4 Dec

Google Commerce Ltd received your order.

4 Dec

You placed an order with Google Commerce.
[Nexus 4 General] SreePillai:
Mines says the same thing...has said that from the 4th
[Nexus 4 General] donothurtme:
This is ridiculous. I've been kept on hold for 5 minutes with an overly-American accent automated message telling me repeatedly that they're "currently experiencing a high vaahlyoom of calls". I've heard the message about 20 times now hahaha
[Nexus 4 General] tonybhoy:
they have just emailed me and said i should recieve on january the 5th
[Nexus 4 General] donothurtme:
10 minutes. This is getting tiring. Poor Nexus experience so far, if the phone doesn't make up for it I don't think I'm going to buy another Nexus in my life :)
[Nexus 4 General] Carnoustie:
SreePillai What time did you order?
[Nexus 4 General] SreePillai:
18:23 on the 4th of December
[Nexus 4 General] perrywhite:
Yes, I got the same - I think it was a CIA torture technique to get us to ring off. I held on for about 10-12 minutes and did get through to someone who seemed helpful enough. I'm in the 3-5 day category and he confirmed that as far as he could tell that was still on track. For the record my details are

Order date: Dec 4, 2012 5:09:26 PM GMT

Delivered in 3-5 business days

Nexus 4 (16GB)

He checked my order number and that the credit card authorisation has gone through OK from their end which was all I could really expect them to confirm at this stage, so at least I know the only issues should be at their end - i.e. availability of stock and reliability of delivery company. I'll see whether I get shipping emails on Monday / Tuesday before complaining but in any case would be happy enough to get it within the 1-2 week timescale.
[Nexus 4 General] Xiofire:
Mine doesn't even say they've received my order, just that it has been sent. I'm really getting worried that my order is going to be another one of these ones that is just lost in the ether, never to be completed.

"Your order has been sent to Google Commerce Ltd." is all I see on the Google Wallet page. Everyone else seems to have "received".

I'm in the 1-2 week bracket, ordered at 17:08. Should I ring them to finally process the order, and to see if it's gone through OK, or should I hold on for a while and see what comes about?
[Nexus 4 General] ant_thomas:
No changes here. Still as follows

4 December 2012 17:05:59 UTC

3-5 days in confirmation email

Complete in Play Store

Pending In Wallet

No activity at all on Credit Card

No shipping email
[Nexus 4 General] SreePillai:
This is what it says on my wallet

Your order has been sent to Google Commerce Ltd.

Google Commerce Ltd is responsible for charging and shipping your order. Have questions? Contact Google Commerce Ltd.

*

Dec 4

Google Commerce Ltd received your order.

*

Dec 4

You placed an order with Google Commerce Ltd on Dec 4. Google Wallet sent a copy of this receipt to xxxx@gmail.com
[Nexus 4 General] tonybhoy:
email them,they replied to me in five minutes
[Nexus 4 General] BadMonkey:
No change here either.

4/12/12 17:07:38

1-2 Weeks in confirmation email

Wallet:

4 Dec Google Commerce Ltd received your order.

4 Dec You placed an order with Google Commerce Ltd on 4 Dec. Google Wallet sent a copy of this receipt to xxxx

Play Store:

Pending

Nothing on Credit Card
[Nexus 4 General] Xiofire:
Hate to be a pain, and I know it's probably been said, but could you just tell me the email address?

Thanks
[Nexus 4 General] tonybhoy:
click the google commerce link in the wallet
[Nexus 4 General] ermacwins:
My bro one ordered 16gb, I ordered one 16gb and one for my wife, all in the same house, all 1-2 weeks. No delivery yet
[Nexus 4 General] donothurtme:
Finally got through on their UK customer service line. A nice American sounding lad called Mark told me that if it takes 2 days to authorise/process the order, and then it ships after that. He then asked me what it said on my confirmation email and I told him that it said 3-5 days, so he said that the phone should be with me by either Thursday or Friday. Didn't even ask for my order number. When I asked if there was any chance of stock depleting, he said he didn't know but that shouldn't be the case.

TL;DR: Mark is nice, but has no idea what's going on.
[Nexus 4 General] catlog:
LOL, I think I spoke to the same guy when I called yesterday. Anyway, I'm a 1-2 weeker.
[Nexus 4 General] coukalamin:
I hope everyone from the 3-5 days and 1-2 weeks groups get their shipping emails on Monday. I haven't lost hope yet.
[Nexus 4 General] Singh400:
Can't believe this, really bad CS. Over 24 hours later I've had NOTHING back. Not even an automated reply to say that they received my query/email.

This is a joke.

My order is still pending too.
[Nexus 4 General] 666fff:
What?! Open it! What if it's shattered or something?! Better to check it otherwise they might say you broke it.
[Nexus 4 General] Xiofire:
Asked them when my order would be shipping in an email, got an automated response, but it did say:

"According to our records, your order should ship by the evening of 19-12-2012."

I am 1 - 2 weeks, ordered at 17:08. Looks like it might be a quiet week next week too guys.
[Nexus 4 General] Josh98:
No change here. :( C'mon monday!
[Nexus 4 General] Android001:
I think he does intend to check.
[Nexus 4 General] BadarChaudhry:
I sent email from link in wallet and not min but few sec later i got reply which i think is auto reply.

this is what i got in reply, i order 4th Dec 17:07:54 1-2 weeks.

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of 19-12-2012.
[Nexus 4 General] steviewevie:
What problem are you referring to exactly ? A lot of people seem to be complaining about the apparent unfairness of people who ordered later than them receiving their phones before them. I can see how that would be frustrating, but it's not a real big issue, surely? I suggest that it's only worth really getting annoyed if Google miss the shipping estimates, and so far we're still within the timeframe of the shortest estimates (i.e. 3-5 days).

For example, I'm a 4-5 weeker, so I won't get upset until it's after 5 weeks from the time I placed the order *and* there's been no shipment.

If your biggest problem in life at the moment is having to wait for a new phone, then you're in a very fortunate position.
[Nexus 4 General] StuMcBill:
Well, 6pm has passed and no sign of the phone! :(

And, yeah I AM going to check it!!
[Nexus 4 General] snowmobile:
I know :mad:

I've been sending a message every day for the past 3 days and not one single reply. I've been very polite (so far) but I suspect that no-one is even reading them :rolleyes:
[Nexus 4 General] barlow1123:
Same here, maybe they don't deliver on Saturdays after all :(

Now to wait for Monday
[Nexus 4 General] tonybhoy:
i got a reply after 5 minutes today
[Nexus 4 General] :
I had a dream last night...

Had an email from Google and got excited.... opened the email and it said 'your Play store order has been cancelled, all money will be refunded and released from being on hold".

When i woke up i had to double check my inbox.

Google playing mind games with me :(
[Nexus 4 General] donothurtme:
Haha had the exact same dream!

And then woke up panicking, fell back asleep and had one where I got a shipping email.

I need to get a grip on myself :eek:
[Nexus 4 General] Nathtech:
Exactly the same as you mate, im just glad that i have a confirmataion from google saying that i will have it BEFORE xmas!

Oh well, im not in a hurry. Just glad il be getting it for christmas! :D

Hope all you 3-5 dayers get your shipping emails on monday! And who knows? Maybe us 1-2 weekers might get ours?
[Nexus 4 General] snowmobile:
I think they're not sending the auto-reply out to the 3-5 day people. Perhaps because they have no stock left at the moment so they can't give a date?

Has anyone else in the 3-5 day category got a reply from CS?

I know I could ring but after reading the reports on here I think I'd end up even more annoyed.
[Nexus 4 General] tonybhoy:
they told me im getting mine on jan 5th,oh well at least i know
[Nexus 4 General] coukalamin:
Emailed them twice today. No reply. Not even an automated one.
[Nexus 4 General] snowmobile:
I will be fuming if they try and tell me that as my email cleared says delivered in 3-5 business days. Clearly they had stock at the time I ordered and it's not my fault if they decided to send that stock to people who ordered later.

Anyway I should try and calm down and go back to manually refreshing my emails every 5 minutes :rolleyes:
[Nexus 4 General] coukalamin:
I feel the same way but i have a feeling that our orders will ship Monday the latest.
[Nexus 4 General] Confused_Cheese:
Hmmm I'm sure when I ordered the checkout said 1-2 weeks, but my confirmation email says 3-5 days. Not sure which it is?

The last time I phoned google the guy said he'd forward it on to a "specialist" and they'd get back to me. I had an email sent from them to confirm it was being passed to a specialist... that was 2 days ago with no response :eek:
[Nexus 4 General] ludalex07:
To those who are receiving emails: are you talking about the one you get when you place the order or what? Because I recieved that one, my status is currently in "Pre-order" and "Pending" in Google Wallet.

Should I be expecting another mail before they take the money from the cc and ship it? Should i push some button to get a mail that tells me when I'll be getting the device?

6-7 weeker here btw.
[Nexus 4 General] Confused_Cheese:
You'll get an email when it ships with tracking details
[Nexus 4 General] pkrboo:
I was in the first lot of orders and was backordered. I received my phone and bumper about 10 days ago but still haven't been billed.

I am really tempted to cancel my credit card!!

Anyone else had this?
[Nexus 4 General] Nathtech:
Do it bro!! That means you will have got your nexus 4 and bumper.... for free! You have nothing to loose!! :D

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] isentropy:
Still waiting for my 13 Nov phone order. Still pending. CSR's utterly useless.
[Nexus 4 General] BLADESMAN1889:
Oh ok then. :silly:
[Nexus 4 General] Carnoustie:
Damn! beat me by a second :laugh: Order date: Dec 4, 2012 5:07:55 PM GMT
[Nexus 4 General] chandlerweb:
Youll probably get yours a week before him then :P
[Nexus 4 General] Carnoustie:
haha that wouldn't surprise me!
[Nexus 4 General] wkd2639:
He probably got his 2 days before he ordered it - but Google haven't bothered to tell him about it yet.

(There is nothing else logical about Google's shipping procedure - so at this point - I wouldn't be surprise to see them break the laws of physics too....)
[Nexus 4 General] Supersonicc:
First post on XDA to give you my Google experience...

First Nexus 4 batch on November 13th - missed the band wagon completely, unable to checkout with a 16GB Nexus 4 in cart.

November 20th - pre-ordered a Nexus 10 plus Nexus 4 Bumper with an estimated 3 week shipping wait for delivery by December 12th.

November 29th - ordered a Nexus 4 from CPW at £390.

Second Nexus 4 batch on December 4th - I was able to checkout & order a 16GB N4 at 6:40pm, received a 4-5 week shipping wait.

December 5th 10:35pm - received a surprising Google Play shipping notification on the Nexus 4, that bad boy was delivered by TNT at 10am on December 6th. Yes, I realise I got very lucky.

December 6th 7:17am - received a Google Play shipping notification on the Nexus 10 & Nexus 4 bumper, both delivered by TNT at 10am on December 7th, actually 5 days earlier Google Play had estimated.

December 7th 5:00pm - returned the CPW Nexus 4 back, happy to save the £110 extra cost.

Overall, given the cluster f**k Google/LG/Computer 2000 has created with the Nexus 4 launch & seemingly the majority of orders, my personal experience with Google has been positive. I am extremely fortunate to receive my N4 from Google before 2013.

Good luck to all in getting your Nexus 4 before Christmas, try to resist paying massively over the Google price at places like CPW.

It will be worth the chaos in the end.

As a hardened Apple fan since the 1st generation iPhone upto iPhone 5, both the Nexus 4 (and Nexus 10) blew me away, really quality tech.

Even the Nexus 4 bumper is a very nice, well made bit of kit.

Cheers
[Nexus 4 General] 2.0:
How long does this 'Pending' charge last/take?
[Nexus 4 General] coukalamin:
Till whenever google decides to change it...
[Nexus 4 General] Carnoustie:
I think to add to that, if the supplier fails to claim the amount held after three days, then it automatically drops off, just make sure however, you have enough credit in your a/c when google apply for it again. (that will be the day lol)
[Nexus 4 General] the_crevis:
It seems to be that i am the only one on the spreadsheet that has to wait 6-7 weeks for delivery :( :(
[Nexus 4 General] ste1164:
I have 6-7 weeks but I havent updated the spreadsheet if I see the link again I will :)
[Nexus 4 General] jvmaniac:
Or you could get lucky and receive it on monday/tuesday. Google's new tagline should be 'anything's possible'
[Nexus 4 General] catlog:
Yeah, the email support is pretty crappy. They've even used a prewritten template and just edited it slightly to reply to me. With the long wait for response on top of that.

Phone support is OK though.
[Nexus 4 General] ste1164:
Where is everyone seeing pending from? In google wallet? Mine only says order sent to google :o
[Nexus 4 General] mainTAP:
spreadsheet : https://docs.google.com/spreadsheet/ccc?key=0AhVDKY5WqKkAdGFNLTdwbkZMWWdfQ19uamtqaHhCc3c#gid=0

form for adding/updating data : https://docs.google.com/spreadsheet/viewform?formkey=dGFNLTdwbkZMWWdfQ19uamtqaHhCc3c6MQ#gid=0
[Nexus 4 General] jvmaniac:
There are two statuses - one in google wallet, one in ur google play account. In google wallet, click on 'transactions' on the left to see if it's pending. In google play, scroll to the bottom and click on 'my orders and settings'
[Nexus 4 General] ste1164:
Thanks :) mines pending as expected. I also updated the document.
[Nexus 4 General] BadarChaudhry:
So the game is on between us...let's see who receive first...how much 1 sec will make a difference :p
[Nexus 4 General] coukalamin:
Lol 1 second.
[Nexus 4 General] gedas5:
Looking at the spreadsheet it seems that almost all 3-5 days got their devices apart from me and maybe one other person...numerous emails to Google didn't even get replied to. Not professional at all...
[Nexus 4 General] hicks12:
Are you sure? Last time I checked no 3 to 5 day people have had their order delivered apart from a few that ordered 8gb versions... I know I am yet to receive my 3 to 5 day order! Hoping Monday for a shipping email :(
[Nexus 4 General] shaneZ95:
When i emailed Google on the status of my n4 ordered on the 4th (1-2 weeks) they replied almost instantly its like an automatic email i think, it predicted my order will ship on the evening of the 18th, does everyone just get an automatic response and also how reliable are those email shipping predictions?
[Nexus 4 General] Moonie17:
What email address is everyone sending these mails to?

I guessed support@google.com with no luck :(
[Nexus 4 General] coukalamin:
Close. Its googleplay-support@google.com
[Nexus 4 General] Moonie17:
Thanks mate!
[Nexus 4 General] ludalex07:
How/where did you contact them from?

Anyway, is going from "Pre-ordered" to "Peding" in the Play Store status a good sign?
[Nexus 4 General] jvmaniac:
'Pre-ordered' is probably the worst position to be in, so changing to 'pending' is definitely a good sign. I've got a good feeling about monday :)
[Nexus 4 General] ludalex07:
I really hope but I'm not very confident as I'm a 6-7 weeker :(
[Nexus 4 General] Moonie17:
I'm a 5-6 weeker :( got told to expect shipping on or before 16/01/13..... Noooooo!

S3 will have to do me till then :p
[Nexus 4 General] ludalex07:
"got told"?
[Nexus 4 General] Moonie17:
Well "got informed", by the auto email response I got from el goog, see below...
[Nexus 4 General] shingers5:
well i tried to order mine on launch day and we all know how that turned out.................so ordered mine next time round and its been 4 days but i am in the 5-6 week bracket. mine said pending from the start but what really tricked me was before pressing buy button in brackets next to delivery/shipping had 2 days. i now realise that this is cost of the shipping not delivery time. also i rang the 0800 bumber and the rep would not give me a straight answer...............very annoying. he even said that they had a briefing the morning of the 6.12.12 and their uk stock was not depleted as yet! mentioned about getting delivery refunded and i told him thats besides the point! he stammered alot so i knew he was rattled and i ended the call. i am happy waiting but hate the fact they have air marked the dough so i have no access to it at all. its supposed to be taken upon shipping!!!!!!!!!!!! i am curious now to see exactly when i get this thing and 6 weeks isnt bad as by that time the dev scene should be buzzing
[Nexus 4 General] Kid_droid:
Everyone should know the all the google action happens on Tuesdays..that's when I would look closely towards shipment if we got serious luck.

Sent from my Stock-Rooted 4.2.1 Nexus 7

Boot animation : OG PA android.

Sent from my Stock-Rooted 4.2.1 Nexus 7

Boot animation : OG PA android.
[Nexus 4 General] sunsunsunsunsunsun:
Also a 6-7 weeker here. Lets hope something glitches and they accidentally send our phones out early. Or at least the 6-7 weeks is a incredibly conservative estimate.

I've been told by the auto email that it will be delieved on January 23rd. Only 1072 hours!
[Nexus 4 General] furrypotato:
23rd January is exactly 7 weeks plus one day delivery.

And for us 1-2 weekers, 19th Dec is 2 weeks plus one day.

The auto response quotes are useless and mean nothing unfortunately. :mad:
[Nexus 4 General] BLADESMAN1889:
Yes - if you don't mind lending me the money :good:
[Nexus 4 General] snowmobile:
I completely agree. I can't understand why anyone would be happy to be fobbed off by these auto responses which give no new information at all.

It does sort of explain why they are not sending them out to the 3-5 day people as the system would have to give a shipping date which has already passed. The email says delivered in 3-5 business days therefore they should have dispatched already using the £9.99 two day shipping service.
[Nexus 4 General] fro5tie:
Shipped Monday, delivered Tuesday, that would be delivered within 5 days and shipping taking 2...

I'm still not hopeful for that though
[Nexus 4 General] mainTAP:
Rather complete opposite I suppose, just a very few of 3-5day got their phones. The difference is that majority have 'complete' playstore status, but for me, the whole 3-5days delivery seems like a system error for a few of us when the store was overloaded. .. which might be more disadvantage rather than a plus :/
[Nexus 4 General] james_d:
I've just got a shipping email from my order on 13/11. Now this is the phone that went missing in TNT's system. So either it has just been found or TNT's IT system has thrown a wobbly. When I go to track it the TNT website doesn't like the number (and yeah I know to try it with the reference number not consignment)
[Nexus 4 General] @home:
What we all going to talk about with regards to the Nexus 4 when we have all got one :eek:
[Nexus 4 General] redmamoth:
5.07.45 here... You snooze you lose guys! :D

That said, let's see what shipping lottery has in store for us!