yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Scott1928:
I got the shipping email about 5am and when i click the TNT link inside it just brings up a blank page with my ref number and destination 'not found'

should i be contacting someone or should i just wait?

order number is 7055062***
[Nexus 4 General] Carnoustie:
I just called and the guy said he couldn't see a problem and my order was due to ship tomorrow?

I asked him why mine hadn't updated from the 4th to the 15th and why no funds reserved?

He said card will be charged when shipped (no need to reserve as they'd already tested my a/c)

Moving to 15th he said makes no difference, its the 4th that matters...

Fobbing me off? not sure... Bloody nightmare!
[Nexus 4 General] bitsik:
Just got off the phone with Google and TNT, unfortunately we cannot change delivery address.

you will have to reschedule to the same address and only the day, not the hour :( or you can go to the depot and pick it up yourself.
[Nexus 4 General] dave83uk:
Just wait. Mine is the same, apparently Google haven't given the package to TNT yet, should hopefully be passed to them tonight and then delivered tomorrow. I imagine the tracking will work tomorrow morning.
[Nexus 4 General] Crundy:
Has anyone had their phone shipped who didn't have their order date changed from the 4th to the 15th? I'm wondering if there's a pattern.
[Nexus 4 General] hicks12:
Havent seen 12month contracts in a long time! Works out a bit more than buying it from Google but yeah you have it now haha.

I know mine I will be getting it off 3 for unlimited minutes and data for £8 p/m which I cant complain with, that is when my Orange contract expires in May!.

Enjoy your new phone :).
[Nexus 4 General] Vahndroid84:
but wtf....what s happened? Every contact center in the world now use only copy/paste support???? :rolleyes:

however i've contacted google by the form on the store, telling them what tnt told me.

I really hope that my tracking code will turn ok later today...or tomorrow morning. I don't want my phone to be lost in some warehouse....
[Nexus 4 General] Harv.!:
Just called Google CSR ( the dude was polite enough, although he didn't seem to impressed when I was spelling out my name and said "A for Apple" lol), they told me my phone was in transit and had been sent from Google to TNT...TNT said they haven't reieved it yet and they have nothing on their system to be delivered to my address, maybe it'll happen later today or tomorrow I guess.

16gb, 04-Dec-2012 17:09:23, 1-2 weeks Glasgow.
[Nexus 4 General] Mindrust:
Just off the phone with TNT, very helpful people!

They didn't get back to me on my 'Please Call' so I gave them a bit of a chase, turns out the Park Royale depots stuff has been sent to Liverpool (human error). They are routing the package back for me tommrow.

He did however mention they are backlogged with dealing with loads of requests for packages that Google haven't supplied them yet.

Hopefully that helps someone somewhere.
[Nexus 4 General] BadarChaudhry:
Just called Google and they said my order has been passed to processing facility and i should be getting email tonight and phone delivering tomorrow.

I'm on 1-2 weeks 4th Dec 17:07 and nothing so far.

I hope it turns out to be true.
[Nexus 4 General] tshaped:
Hey guys. I had a shipping email last night and my phone is being delivered today (not much good as I won't be there to take delivery).

My order details are: Ordered 5:06pm on Dec 4th, 16BG Nexus 4, 1-2 weeks, order changed to shipped on Dec 17th.

Good luck for those still waiting for an update.
[Nexus 4 General] smallishnote:
My tracking number still isn't working, so it mustn't have been picked up yet. Ah well, I'll keep an ear out in the hope that it arrives today :P
[Nexus 4 General] vlad1:
I see - so that explains us Park Royale's :good: When I called them they were less specific.
[Nexus 4 General] mark_glh:
Broke and called google lol. Apparently my tracking code (received at 4:30am) will start working later tonight. My phone has been packaged and labelled but didn't make it out in time last night so it's sitting at the dock in dublin. Once they scan it the code should become active on the website. fingers crossed... the guy next to me in the office has just had his delivered, he ordered about 5 minutes after me grrr :P
[Nexus 4 General] jason56d:
Right, just gave up f5ing on here and decided to call Google. Spoke to a sweet lady called Elizabeth and she confirmed that the status on my order has changed on the system to sent.

I asked her what that meant honestly? She replied that Google had authorised TNT to make a delivery to me to fulfill my order and I should get a shipping email in the next 24-48 hours. As far as she could tell, there is stock to fulfill my order and I just have to wait for an email when the label has been generated. Nothing will show on my Play account/Wallet until the email has been generated.

I know that this is similar to what others have been told, but for my own piece of mind or sanity :silly:, the send button has been pressed now! :good:

Fingers crossed we get something positive later today.

Now I am going to relax and go and kill some noobs on BLOPS 2!
[Nexus 4 General] Confused_Cheese:
Had a further reply from a helpful lady at TNT:

Seems like as was said before, they sent out emails before the goods were actually picked up. So we should hopefully still get our phones tomorrow. For the emails to be sent, surely they have printed off labels and slapped them onto a box but had missed the last scheduled pick up. I envision them sat ready to be taken away by TNT in the first pick up later today.
[Nexus 4 General] mark_glh:
yeah that's the impression I got from speaking to google. At least we know what's happening now... mind can rest a little.
[Nexus 4 General] :
Anyone else who got there phones today, did you have protective plastic on the bezels? I only had it on the front and back glass.

I know that the first lot did, like in this video, why would they do it to the first batch and the second?

http://www.youtube.com/watch?v=6GR39igdZ-Q
[Nexus 4 General] Vahndroid84:
i'm not able to calm down...until the phone is not at my mate's house.

Obviously...i'm more calm now then yesterday :D ...but not totally...
[Nexus 4 General] kboya:
Nor had I seen one in about 3 years that wasn't a rip off. I reckon 482 total over 12 months is a very good deal, although it means I have to leave giffgaff for a while. No matter. Good deal at £8pm, unfortunately, 3's coverage doesn't really work for me :(

Anyways, good luck, hope all your ones arrive forthwith. (This really is my last post from the nexus s!)
[Nexus 4 General] Tank-Montana:
So, for those of us who haven't received a shipping email, as of whatever time after 5pm tonight to the equivalent of when your order was made, we can claim back our £9.99 if we still haven't received a shipping email?
[Nexus 4 General] markdavey:
Google (or whoever is processing these orders) will have computers connected to TNT at the point of dispatch. This is what creates the labels and triggers the E-Mail and tracking reference. At the point the label is created (and E-Mails sent), the package most definitely HAS NOT been collected by TNT but at that point is 'ready for collection' at the next opportunity by TNT. Those that received E-Mails early enough would have been collected at that evening's collection. People with E-Mails later on, should be collected as part of this evening's collection.

We have the same set-up where I work. Google are likely sending these packages under 'next day' shipping but that 'next day' is

after

the package has entered the TNT Logistics Network (i.e. after it has been collected) hence Google stating that it is 1-2 days shipping...
[Nexus 4 General] Vahndroid84:
ok....but knowing this...why early today the tracking result said "in transit" ?
[Nexus 4 General] markdavey:
What time did you get your E-Mail?
[Nexus 4 General] Android001:
Just received my two about 45 minutes ago - fantastic device!

Hold in there guys. It's worth it.
[Nexus 4 General] Vahndroid84:
later tonight...at 4.30. I know that is possible that my package didn't arrived in time to be delivered...but why they said that it was in transit?

maybe it was supposed to be on transit and when it arrived at the depot they realized that it wasnt?
[Nexus 4 General] itsfozzy:
Which ROMs are you now running on them, and which one gives the best battery life? ;)
[Nexus 4 General] smadger:
I've not been able to, but I suggest as many as possible complete / update the spreadsheet.
[Nexus 4 General] dave83uk:
Haha do not start that argument off :p
[Nexus 4 General] chapperz:
The N4 I purchased from O2 within the first week of release didn't have any plastic over the bezels, just over the front and back ;)
[Nexus 4 General] CrazyPeter:
She is clearly not that helpful, as she is suggesting that Google didn't give TNT any phones yesterday, which we know is utter BS, the vast majority of people are getting their phones today... So why trust anything else she says???

What makes you trust her more than Google?
[Nexus 4 General] warr3n:
If that is the case the retailers will not sell any phones SIM free and everyone will buy from Play!!

Numerous posters have mentioned that they have asked Carphone Warehouse for the SIM free price of the Nexus 4 and staff have been unable / unwilling to confirm the price due to orders from above. Even if it is shown in their inventory at £389 (there are screenshots floating around with that price) that does not necessarily mean that is the retail price when it is available for sale SIM free.
[Nexus 4 General] Shodney:
That's what got me excited! - TNT hardly ever deliver around here.

I read the same about the status on the order pages - they don't seem to mean anything really. People have been saying it was messed up when the N7 was launched too.

I remember when I got my GNex on launch day last year from O2. I didn't have any communication whatsoever after I placed the order, but the phone turned up the next morning. I finally got the order confirmation email and delivery notification the day after that.

Different retailer, but it goes to show how these things can get messed up when busy.
[Nexus 4 General] HazHill:
Looks like somebody has got theirs today:

http://xdaforums.com/showpost.php?p=34107625&postcount=7544
[Nexus 4 General] jofullalove:
http://xdaforums.com/showthread.php?t=1962514&page=755

half way down, delivered in UK
[Nexus 4 General] :
Got to be lying unless hes got pics. I ordered before him and had nothing.. Google are taking the piss big time fair play.
[Nexus 4 General] jofullalove:
he has posted a pic
[Nexus 4 General] Higgsy:
Yeah shipping was expensive, for £9.99 I would expect next day delivery, the help page on play says they can take 2 days to actually process the order, then 2 days for shipping, so its not like they haven't been transparent with it. There is deffo either a huge profit being made on shipping or they are passing on the whole cost for distribution to the customer in the p+p charges, thus helping to keep the phone cost down. Either way just look at it as tho the phone was a tenner more and you selected super saver delivery as the shipping method:silly:
[Nexus 4 General] :
Yep can see it now. Google is run by Monkeys it seems. 8:12 order yesterday morning and nothing here.
[Nexus 4 General] Technologic87:
So my thread got locked regarding the Nexus 4 being out for delivery, was advised to post here.

A few people didn't believe me (no I didn't order a tablet by mistake!) so here's a photo of what just arrived.. Good luck everybody else.

BTW it does rattle slightly but nothing major.
[Nexus 4 General] Audioboxer:
Strange how he got the shipping number from TNT last night, I don't think anyone else has?

WTF is Google doing, sending out 10 at a time?
[Nexus 4 General] warr3n:
This is exactly the same as the Nexus 7 debacle - orders were shipped on a random basis - I received my device a good week or so after placing my order (at the first possible opportunity) - many people who ordered after me received their devices days before. At the time the quickest way to get hold of a Nexus 7 was through an alternative online retailer (ebuyer shipped before the launch date) and even High Street retailers had them in stock before I received mine.
[Nexus 4 General] jofullalove:
not sure whether the "link device to my google account" being ticked or not will have made a difference with delivery. Will it take a little longer if we didn't uncheck this option?
[Nexus 4 General] Higgsy:
I think there is something seriously wrong with googles ordering system. This dude ordered at 08:20 and got a shipped email last night.

It wouldn't surprise me if due to the issues, some of the orders didnt actually get transmitted to the distribution company.
[Nexus 4 General] Audioboxer:
It's almost like they learned nothing from the Nexus 7 issues. In most companies jobs would be lost over **** ups like these happening twice in a row.
[Nexus 4 General] HazHill:
Two people in the other thread have received theirs (and posted pics to prove it) - both receiving their shipping emails around 6pm yesterday.
[Nexus 4 General] :
I'm happy for them guys, its good for them but when I ordered before them at 13 November 2012 08:12 UTC - Why my still waiting? Google really are a piss take, could learn a thing or two from Apple when it comes to customer service. Ah well sure it will turn up soon...
[Nexus 4 General] Higgsy:
Hmm dunno about that I work in a FTSE 250 company and people make crap decisions all the time which ultimately cost he company money and never get the sack. Depends on the culture of the organisation. I expect google is pretty laid back lol
[Nexus 4 General] jofullalove:
Simple logistics for shipping, Mr A orders at 8am ships first, Mr B orders 8.01am ships next and so on.... Why cant a huge corporation like Google get this correct?
[Nexus 4 General] Higgsy:
prob doing by surname, do these guys who have received it have a surname begining with A?:p
[Nexus 4 General] jofullalove:
or picking from a hat...
[Nexus 4 General] Crundy:
I suspect for the remainder of us this has turned into an all or nothing for tomorrow. Basically if you don't get your phone tomorrow then I suspect you won't get it until January now. I just hope Google have us all included in tonight's delivery batch.
[Nexus 4 General] donothurtme:
Hold in who's guys? :P
[Nexus 4 General] Shaun--77:
Still waiting in Leicester(Evington area). :rolleyes: will the driver ever come?
[Nexus 4 General] Nalty:
Anyone that got a shipping e-mail early morning (like 3AM) received their device yet?
[Nexus 4 General] wkd2639:
Shipping email: 04:02am

TNT: Please Call.

I won't get concerned about it just now as I don't think anyone could really expect a pickup at 4am to be at Carlisle in time for delivery today.

I'll enter the number into Package Buddy and cross my fingers it says something around 6pm.

As for the people complaining that Google have missed their 2 week deadline - grow up.

We paid for 2 day shipping. Google have until tomorrow to ship the device and then a further 2 days for it to be delivered.
[Nexus 4 General] Confused_Cheese:
? Did you read the email? She didn't say that no phones were shipped. She said that Google had obviously sent emails out before some of the phones were actually shipped. She never implied that all phones had this issue?
[Nexus 4 General] misrasandeep:
no mail yet

Ordered : Dec 4, 2012 5:08:08 PM GMT

Still no email or any communication regarding shipping, to be Shipped in London. Is there someone else with similar status?
[Nexus 4 General] stormgrass:
Just looked at my tracking number and it's in a place called "Park Royal" and the status is "Please Call". Does that actually mean there's reason to call? Or is this some sort of placeholder?

I've seen the "Please Call" thing here in that thread, but I'm not sure what exactly to do now. And advise would be most appreciated!
[Nexus 4 General] dingo dog:
Same here buddy 17:08:21 1-2weeks, nothing. Just usual changes. Im from MCR
[Nexus 4 General] daveyjam:
Anyone waiting for their phone to come from Basildon?
[Nexus 4 General] DannyDroid:
As I've said before, yours should ship tonight along with everyone elses (including mine). If you don't get anything tonight call up Google Play and find out why.
[Nexus 4 General] Nexus-Revolution:
Hi Steven, I'm in Northern Ireland and my tracking number doesn't seem to work. I found the phone number for the UTI office in Belfast. I gave them a call and the first thing he said was "is this about the Google Nexus 4?"! There must be a large number of people calling about it.

Anyway he put me through to the customer service number, which was:

0035318081516

I spoke to the man there and he said it hasn't come up on their system yet. He said if I received the shipment email last night (which I did) I should be getting it delivered by tomorrow.

Regards.
[Nexus 4 General] meangreenie:
:crying:Where's my shipping email:crying:

17.06 1-2 week
[Nexus 4 General] smadger:
Just posted this on Dan's G+ page and sent him an email......

Dan,

We applaud the steps that you have already made in communicating to customers the possibility of a shipping refund, and for those people who have received either a shipping email or the device itself, that is great news indeed. The statements made so far have been enormously appreciated.

However, please consider our original complaint regarding communication standards. For many, it still feels as if this is not happening, or even getting worse. Having to spend hours surfing the web, reading hundreds of pages in forums to find any sort of information, and constantly checking emails so we can ensure the delivery is made correctly is becoming tiresome and stressful.

We understand you may well be busy and would fully understand if a comment did not come from you personally, but any kind of communication from Google would make a lot of people feel much happier about this whole situation.

It should not be left to customers making wild speculation about what is happening further confusing the issue for many – will there be another batch of emails, what does it mean if funds could not be requested, what will happen when new orders are taken, or how are the orders being processed, for just a few – so many questions with so little information.

Regards

XDA-Developers
[Nexus 4 General] sufibravo:
No shipping email for me yet either. Contacted TNT and nothing set to be delivered to my postcode either :( Ordered on the 4th 17:08:12 (1-2 Week estimate)
[Nexus 4 General] Keitaro:
Almost exactly the same timestamp for me and the last change I saw in play.google.com/store/account was Sat just gone where it moved (backwards?) from Pending -> Pre-ordered.
[Nexus 4 General] jordieg03:
Mine came at 9am from Basildon
[Nexus 4 General] calyxim:
Shipment delivery address unknown, recovery actions underway.*

This is what it says for me.

Anyway I can collect today between 6 and 10pm.
[Nexus 4 General] Shaun--77:
Is anyone still waiting from leicester? not shire :D
[Nexus 4 General] MarkyMark8609:
Shipping email received at 2am. Got the device at 10.30 this morning
[Nexus 4 General] Makkhdyn:
I sent an email to TNT about the delivery status "Please call"
[Nexus 4 General] Kid_droid:
I got delivery at 13.07 today in Manchester shipping confirmation received last night.

3-5 days..I recommended the phone to my housemate as their first ever smartphone and ordered it for him.

Now I'm doing the set up for and I'm hating myself for not ordering one lol.

Sent from my HTC Sensation XE

ROM Pacman Aosp Pa 4.1.2

Rooted SON
[Nexus 4 General] DannyDroid:
Let me make this clear;

1) It doesn't matter where you are from! If you do not have a shipping email you *may* not get a device TODAY (some people have gotten devices without shipping emails).

2) If you haven't got a shipping email, don't worry! It *should* be shipped tomorrow (this info is both from TNT and Google) with shipping emails going out tonight.

3) If you don't get a shipping email tonight, call up Google! There is nothing any of us can do for you here. You ship date has been missed and something, somewhere has gone wrong.

So, can we please stop asking useless questions such as "anyone from ??? got theirs yet" or "I HAVEN'T GOT AN EMAIL YET?!?!"
[Nexus 4 General] hicks12:
I just want to be told what is actually happening with my order, I have yet to receive a change in statement and customer support reps still bang on that its backordered and will be atleast 3 weeks and they cant say any more.

I dont think you can believe customer support reps, they can only handle RMAs by the sounds of it because heres quick summary of my calls:

1. Monday weekend after 4 -5 weeker were receiving their phones - Called up and the guy said he doesnt know but he knows my order is ready and will definitely be with me before the end of the 3 - 5 day window. Says to ring up tuesday if it isnt here.

2. Tuesday ring up , no delivery - There was a delay in TNTs systems, its definitely there its been given to TNT but we dont know what their backlog is like so we will need to wait, probably will get with you by friday.

3. This monday gone, ring up again - Carlos being horrible and rude dismissing my statements and while doing so says I am on backorder and wont know when I will get it, probably atleast 3 weeks. Doesnt even know who the MD is....

So basically they spout lies and just think on the spot, I now realise Script reading support staff = win. I cant be on backorder because others have got responses and deliveries yet I ordered well before them and Dan specifically says the 3 - 5 days are first... my support emails are just as bad when I ask the status of my order they say basically that I am retarded and give me a step by step guide to find my shipping estimate which they say they will meet, pretty sure they missed that estimate by 4 days already!.

Hopefully smadger he replies to you, I appreciate your efforts as I really dont think I could come up with a reasoned message to Dan after all this disappointment. lol.
[Nexus 4 General] Shaun--77:
DM guys i got it!!! oh wow is it good :victory:
[Nexus 4 General] spvnexus:
Bah, TNT just told me that im not getting anything today and should be tomorrow. Just need to think of another excuse to stay home!!!
[Nexus 4 General] sidhaarthm:
Response from TNT/Google CSR

Hi all,

I am among the 1-2 weekers, ordered 04 Dec, 17:06:20GMT, yet to receive my shipping notification. Play Store status 'Pre-Ordered' and date changed to 15 Dec. Wallet status is Pending. Delivery location is central London (W1 postcode).

I sent an email to TNT to verify in case they already have my device and I might end up receiving it suddenly (akin some other members here) without any notification or status change in Play Store. Below is the response I had from Paula White (she's been responding to quite a few of us today. Bet she is now using CTRL+C and CTRL+V):

I then spoke to Google (just to ensure I am not entering a Limbo phase, and the CSR (called John) confirmed that my device has now been handed over to TNT - and I should receive my shipping notification soon. Surprisingly, I enquired about a shipping refund and he happily confirmed that they (Google) will honour it once I receive my device. Below is the response I received from Google after the phone call: