yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] brainwrong:
I am a 1-2 weeker, ordered on 4th at 17:06 - I just got this email following my enquiry:

Hello brainwrong,

Thank you for contacting us about your Nexus 4 order.

Once an order has been processed you'll receive a second ship confirmation email, after which it will take an additional two business days for your order to be delivered.

Upon receiving your shipping confirmation email, you'll be given a TNT tracking number that will assist you in determining your package's estimated delivery date.

Thanks,

Mandy

The Google Play Support Team

I just said that I noticed it had changed to "pre-ordered" and could they tell me when it would actually ship out to me
[Nexus 4 General] NabeShogun:
Got an automated reply (within 5 seconds) saying that should be shipped by 19th (I'm a 1-2 weeker, mine changed to pre-ordered) ... note however it says that that doesn't apply to backorders of nexus 4s (nexus spelt wrong too), so we might all just be considered as being back ordered without them actually telling us so...

"Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery."

Neuxs, haha ...
[Nexus 4 General] markdavey:
I actually managed to have an E-Mail exchange with a human being at Google CS last night. I queried the pre-order status of my order, here's her response:

The previous email states that you will get your device within your quoted time-frame if not sooner. This means that many others who have ordered got their devices sooner than expected. If your order changed from pending to preorder, then Google is in the process of gathering stock for another batch of orders to ship. Rest assured you will still get your device. If the quoted ship time for your order is 2-3 weeks and under, your order will ship between 12/12 and 12/18 with 2-day shipping. If your quoted ship time is longer than 3 weeks, then you will likely receive your device after Christmas.

This was the 4th of a line of scripted E-Mails, and was the only response so far that I had not already seen posted here...
[Nexus 4 General] fremar:
Ok, lets hope that thisone is true then ;) Did anyone get a shipping mail during the night? No more change for me than pending to pre-order. My order time is 17:20, but dont exactly know when I put the N4 in the cart because the google wallet payment took forever to get through with all problems.
[Nexus 4 General] jonmorris:
I wonder if Google uses similar technology as its search/translate tech to automatically issue a response based on a few phrases and keywords, which is why people get these standard responses but not ones that are really relevant?

I wonder what would happen if you sent the same query multiple times, written differently every time!
[Nexus 4 General] NabeShogun:
I don't even think it's that fancy, you choose to submit a question about shipping, have to give your order number, and then I think it just looks up shipping times for your order and fits it into a generic template ... I mean there are a few different versions going around but I'd be surprised if you couldn't just write junk in the question box and get back one of these answers.
[Nexus 4 General] scho047:
right, got some more news for you all....

i called google and requested to talk to the highest person there at the time, and asked for just pure facts...

and he said pending status means that you were in the worst place! as they have not even looked at it, and pre-ordered means that one has been allocated and will eventually get shipped within the time frame.... and for those 1 - 2 weekers like me.... we should expect it no later than tuesday next week... (which is what i had been told by all others customer people in the past few days all separately)... which is promising!

so there is still hope there!!!!
[Nexus 4 General] Boeing100:
Thanks for sharing that scho047. What confuses me though is that the pre-order status (for me anyways) is showing up in the Google Play Store but not in Google Wallet. Don't know if this is the case for other people?
[Nexus 4 General] sunsunsunsunsunsun:
Has there been any news on Three or any other mobile providers selling the Nexus 4 in the next few days? As I understand it O2 should be losing their exclusivity rights today.
[Nexus 4 General] scho047:
its exactly the same for me too.... on google play - pre-ordered... and google wallet - pending or whatever it always been since the initial order was made on 4th...

hopefully something will happen!!
[Nexus 4 General] doodle moo:
Just got this from play store email after I asked them what it means when the order has been changed from pending to pre-ordered

Hello Chester,

Thank you for contacting Google Play.

Basically this means we are shipping the devices after they are being made.
[Nexus 4 General] ant_thomas:
Wow, incredible.

It's as if we thought they were shipping devices before they were made. I was expecting an empty box!!!
[Nexus 4 General] doodle moo:
An empty box wouldn't seem too far out of place after all of this, but I think that it basically means they've got no stock left and are just waiting on LG
[Nexus 4 General] Nathtech:
So whats the latest news guys? Any news on why we are pre-ordered yet? No shipping email last night anyway! :L
[Nexus 4 General] scho047:
i called google and my response was on previous page fyi... and if you are interested that is :)
[Nexus 4 General] redmamoth:
Latest update:

----------------------------------------------

Hello <name>,

Thank you for contacting us. I apologize for the inconvenience caused.

I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.

Thanks again for your patience and understanding.

Thanks

-----------------------------------------------

:crying::crying::crying::crying::crying::crying::crying::crying::crying:
[Nexus 4 General] stormyuk:
They sure must have a lot of "specialists" LOL.
[Nexus 4 General] newbintraining:
My 3-5 day order is still saying the same. What the hell???
[Nexus 4 General] Nathtech:
Yeah!!!! Wowowow!! Cmon i really hope thats right! I really need my N4 for xmas!!
[Nexus 4 General] redmamoth:
Basically, us 3-5 dayers are s***wed. We've been bumped out to accommodate other orders, why p**s everyone off when you can just p**s off a small group of people. We've been 'Complete' in google play since day one, our orders are lost.
[Nexus 4 General] ozzrahog:
Tbh I think everybody's orders are stuffed
[Nexus 4 General] ermacwins:
The vast majority who ordered straight away were all on pending though. But hour your right about it being next week add that's what I'm expecting and haven't been making a fuss here.
[Nexus 4 General] scho047:
on a separate note, i am now just waiting for nexus 4 to arrive! as my Mujjo case arrived yesterday and oh boy it looks really really nice!

i took it to the local carphone warehouse where they had working nexus 4 which i tried to put it into... and it slipped in like it was meant to be! even if Mujjo wallet was made specifically for Galaxy S3... since N4 is only 0.5mm thicker.. it works and its looking very nice!

so Google come on!!! :)
[Nexus 4 General] Keitaro:
My order when from "Pending" to "Pre-order" yesterday like a lot of other people. However, when I login and load http://play.google.com/store/account the cancel link is still right there at the end so they're not trapping us in.
[Nexus 4 General] Dav_prime:
I'm a 4-5 weeker with pre-order status as of yesterday.

Just contaced support and got the automated e-mail stating that my est ship is before 05 Jan 2012.

looks like it has no effect on your estimated ship date.
[Nexus 4 General] newbintraining:
Yes, I do indeed agree with you. I wish I never bothered being eager to buy this bloody phone and bought it several hours after it went on sale. Maybe I would have had it by now. Going to contact trading standards later today I think, what about you?
[Nexus 4 General] ‬1‬:
i cancelled my order. good luck guys. it already will be available in everywhere after one month.will wait for other phones and offers by then.if not i can buy one from play store already.
[Nexus 4 General] jvmaniac:
That seems a bit strange. My nov 13 order changed to pending a day or two before it shipped. But that was for the first round, so probably irrelevant. All the best 1-2 weekers!
[Nexus 4 General] redmamoth:
Just spoke to some dude on the play store, they have stock allocated for my order, but I'm on 'back order'. He has no idea when the new shipment with my device will be coming in, but I should get an email in the next few days. He tried to get me to cancel, stating it could be 5-6 weeks!!

I got my order in immediately after release on the 4th and I'm on 'back order', what a joke!!! I get the feeling that the play 'store' is very much designed for selling software, where no order priority or shipping elements are required. It's almost like they've tried to shoehorn the selling of physical devices into a platform that not designed to do it. I've given up on Xmas now, I'd just like the thing before I go skiing in Jan so I can take some cool 360 shots, but even that is going to be pushing it, who'd have thought for a device 'released' on the 13th of November!!!

They will lose custom over this, I'm still getting my N4 but I was going to order an N7 after XMas but I'm not going to now, I'm gonna wait and see what Apple do in March. Google better give us some good compensation out of this, i'm thinking a full refund on shipping and a hefty play store voucher!!
[Nexus 4 General] slapheady:
I get the feeling "pre-ordered" was a tactical ploy to stop people constantly phoning up asking "where's my phone?"... Now it looks like something's happening, so they're hoping the calls will drop for a few days!

In my book, I "Ordered" a phone, not "pre-ordered" - pre-ordered implies ordering before it's on sale. so we'll wait and see what happens. I'm a 1-2 weeker, so I'm not getting in a stress until at least the 19th.
[Nexus 4 General] redmamoth:
I'm not sure what trading standards can do, without knowing 100% what is really going on it's difficult to accuse them of anything. The best option might be BBC watchdog, give Google some unwanted negative publicity!
[Nexus 4 General] newbintraining:
Yes, if the 200 people who filled in the form earlier in the thread can send a message to watchdog they might have a go at google!
[Nexus 4 General] redrum217uk:
Call citizens advice (they took over consumer direct) they are really good.

Although I'm not sure they have actually done anything wrong as you haven't paid for anything. You've just been invited to buy. If you'd paid and it had been delayed and they were not giving you your money back then fair enough, but no one has been charged yet (unless your packed sent missing) and they are quite happily cancelling orders if you want.

I think they will just say there is nothing they can do. But please prove me wrong :)
[Nexus 4 General] Motogp1:
As I said before its obvious they have no stock .

This will happen again and despite all the threats on here people will still que up and try to buy the next big thing .
[Nexus 4 General] Rozza C:
Another "Pre-ordered" switch here.
[Nexus 4 General] Lawliet:
3-5 days order just got a robot response from support.

Seriously Matt, do you even know what you are talking about? I paid for 2-day shipping damnit =/
[Nexus 4 General] Fall Guy:
If they haven't taken your money yet, (credit card pre-authorisation doesn't count because the money is still in your account) then they haven't done anything wrong. Poor customer service yes but that's all.
[Nexus 4 General] duryard:
Just ordered mine yesterday.

Guess I am the bottom of a very big pile but thought I would post to register this thread and keep updated:)
[Nexus 4 General] munkimatt:
I'd agree with that. They'venot taken money, you've not paid for anything, it'd be difficult to see a line of complaint.
[Nexus 4 General] Stuartglossop:
Does the 2 day shipping mean that when it does actual ship it will take no more than 2 days!
[Nexus 4 General] Teeohbee:
Just got this after my my email got forwarded to a "specialist" -

Looks to be an exact copy of the email that got sent out to orders from the 13th November.
[Nexus 4 General] stormyuk:
Can you let me know what address to use please? If nothing else I can ask for my shipping charge to be credited when it finally ships due to this debacle.
[Nexus 4 General] Lawliet:
I would presume so, yes.
[Nexus 4 General] chandlerweb:
Yes, unless you experience the same amount of incompetence from TNT that everyone else has, In my case, TNT just didnt bother delivering it due to "time constraints" they did redliver but not until an hour after their cutoff time i.e. 1900 instead of 1800..

Other people simply had their packages "lost"
[Nexus 4 General] Rozza C:
From Google Play Support:

Definitely taking that with a pinch of salt.
[Nexus 4 General] stormyuk:
Grrr, how do you email google and get a human response rather than the automated bullsh*t about being delivered in 2 weeks unless its a Nexus 4?

Cheers,
[Nexus 4 General] browngeek:
They won't cancel my bloody order, seems others are able to cancel though.

Grrrr.
[Nexus 4 General] jonmorris:
It seems Google just works out when you're supposed to get it and states that, which you could work out yourself.

Google is clever though. By failing to acknowledge a problem, it's very hard for any tech blog/newspaper/TV station to do much on it - as it's our word against that of Google. We can't prove that nobody (or almost nobody) is getting a device because it's out of stock or that everyone on 3-5 days is now likely to wait 2 weeks or more. Without Google confirming it, it could still be claimed that we're just a tiny percentage and imply that many people are getting their devices (how can we disprove that?).

Google can just issue a standard 'we're very sorry for the inconvenience' statement and that's it. Sadly, to Watchdog, it's not a big enough story without some more evidence. Having loads of people cancel their order (which is very bad for Google) is also not newsworthy to anyone but analysts, perhaps.

What it takes is for someone within Google or Computer 2000 to actually reveal the problem, causes and other information that would prove Google misled us by allowing orders for something it didn't have in stock (for whatever reason, such as a delay clearing customs or whatever it might be).

I am told I pre-ordered a device, but clearly I did not (unlike the Nexus 7 - which they also messed up so I got it long after people who were just ordering on the day of release from other suppliers). This time, we can't do that unless we want to pay much more.
[Nexus 4 General] chandlerweb:
Didnt someone get some response from a top UK Google guy on Google+?? Does anyone know a link to that guy's profile?
[Nexus 4 General] jonmorris:
You'll get your phone later this afternoon.

Google has a new policy of shipping to those who order late in preference to those who order early. In the future, this policy is to be extended to Google shipping devices to people who haven't even ordered anything... ;)
[Nexus 4 General] chandlerweb:
Theres already a few cases of people's "cancelled" orders changing to "pre-ordered" :P
[Nexus 4 General] jonmorris:
There was something earlier this morning but I am not sure we've had any sort of admission or explanation that could be used against Google.

Anyone who owns a Nexus 7 will see that Google failed to acknowledge the lagging problem on 4.1.1 until such time that it was almost ready to update people to 4.1.2 that fixed it (mostly; some had to still clear the device and reinstall everything).

It's not just Google though. Apple are masters of staying silent, until such time that they're ready to own up - and turn a negative into a positive (such as antennagate; wait until you can spin a 'great' excuse [blame the networks and show other phones that can also lose signal] and bribe people with a free bumper).

Once Google gets new stock, I'm sure they'll be quick to email people but not before Google knows it can fulfill the orders. As said above, so far nobody has been charged so there's not much we can do anyway - besides cancel our order. Google is likely to be quite happy to have cancellations, especially as I expect those that have cancelled may re-order later or buy from O2, Three etc. See, we're mugs; get treated badly but still give a company money because we want something so much..
[Nexus 4 General] duryard:
Gave you both a thanks as I need a joke at the start of a 7 week wait :) LOL
[Nexus 4 General] furrypotato:
https://plus.google.com/113390679691036376988/posts

Dan, MD of Google UK said he'd look into it and get back to us.
[Nexus 4 General] hicks12:
I think this is bollocks how they can mess up something so simple, I kinda understand launch could go badly but that was a month ago! Going to keep my order and hope to receive it before Christmas but if I don't I am seriously considering ordering that find 5 it looks brilliant, hopefully it's extremely easy for hacking and comes out cheap :P
[Nexus 4 General] chandlerweb:
If only I was joking :eek:
[Nexus 4 General] madwyn:
I hope the "Pre-ordered" is a good sign. But in my experience, it may be not.

The first time I ordered it, it showed "Pre-ordered" in google play. 2 days later, it changed to "Pending". If the theory "your phone got allocated when shows pre-ordered" is true, then I got my phone deallocated first, then reallocated? It doesn't make sense.

If it won't ship on 19th, I will go for LG Optimus G, which fully supports LTE and even cheaper.

There are even more Chinese android phones out there, OPPO Find 5, Meizu MX2, Huawei stuff... all with 2GB ram, some even have 1080P screen.

Ship it, google!
[Nexus 4 General] coukalamin:
3-5 weeks wait. what a bummer :/ had the same problem at the n7 launch. had to wait nearly 2 and a half months!
[Nexus 4 General] stormyuk:
Wow this is insane, first I try the online contact form, auto response, then I try emailing googleplay-support@google.com and get auto response telling me to use some online form.

How the hell do you get an email to a human at google play?!?!?
[Nexus 4 General] TheEdge65:
FWIW, I ordered at 17:07:39 on the 4th of December and my e-mail shows 3-5 days although Google wallet shows it as still "pending". That said I am very much in the camp of "when it gets here it gets here" as this is just a phone and not a liver transplant I'm waiting on. That's not to say that this isn't an incredible faux par on Google's part. They simply must do better in future and their complete lack of acknowledgement on this issue is staggering. I have pinged off a Tweet to @MattBrittin CEO of Google UK asking him to clear this up for those who are understandably peeved at the random way in which orders are being processed. Should I get a response I will gladly post it.
[Nexus 4 General] chandlerweb:
His Google+ profile is here:

https://plus.google.com/111345372994173159594/posts
[Nexus 4 General] browngeek:
OK - this is strange.

I have a 2k limit on my credit card, and I haven't used it this month yet, however now its showing I have available spend limit of 2,567.99???

i.e. the exact amount of my n4 orders.
[Nexus 4 General] smadger:
I sent around 5 emails through their support page a week ago - and got a reply to one of them this morning. They are obviously swamped and struggling with a lack of information.

I've updated the form and the site a little to reflect the determine how useful their customer services are at this time, so if you haven't already registered your complaint, please help us out and do so here...

https://sites.google.com/site/nexus4cr/register

Thanks guys!

---------- Post added at 10:46 AM ---------- Previous post was at 10:44 AM ----------

I've added his name to the list of recipients...

https://sites.google.com/site/nexus4cr/the-letter
[Nexus 4 General] jamesj999:
I think a new option should be added to the poll on this thread: "F**k knows".
[Nexus 4 General] Vahndroid84:
another "changed from pending to pre-ordered" here

hopefully this could be a good sign. My mate will come back today evening, so i've just lost the opportunity to make him come back with my phone...without paying anothere shipping fee :(

Time to study which courier it's better for an international shipping...
[Nexus 4 General] stormyuk:
Done, I am hoping you don't release our email addresses to anyone other than Google. ;)
[Nexus 4 General] jayehwhy:
1-2 weeker here, I just called google(again!), apparently there was a 'certain batch' of phones which were moved to back order and my phone is not one of them so should expect shipment by the 18th at the latest. What to believe? No idea.
[Nexus 4 General] smadger:
Absolutely not!! I did mention that on the site, but maybe I deleted it by accident - I've been doing so much on it :) Thanks for taking the time to register.
[Nexus 4 General] errukine:
Personally, it just sounds as though the 3-5 day folk are the "back-order" phones, and they're crossing their fingers & toes that they'll receive a shipment in time that is sizeable enough to appease the 1-2 week folk. If not, then they're merely locking the sluice gates of the deluge of complaints they know they'll receive around the 18th/19th. Appease one camp for as long as possible until the flood cascades down.
[Nexus 4 General] hunnymonster:
Take a look at the likes of p4d and interparcel - both are brokers for many couriers and typically have better prices than going direct to the same places...
[Nexus 4 General] furrypotato:
I've always liked www.interparcel.com

Put in teh details and they will give you multiple quotes from lots of couriers. And their price is always cheaper than the courier will quote you themselves. I've been using them for years :)
[Nexus 4 General] Nextass4:
1-2 weeker here on December 4th.

Called Google last week and they said that the shipping of phones will be early this week. Wrong.

Emailed Google this week asking them to clarifying shipping times. Got the automated reply - 19th December, probably wrong.

Google are scoring a big own goal here. If they dont have the phones they should just say and estimate when they are likely to get a shipment in. Im not too bothered about the wait, its the lack of information and outright lying that i'm receiving.

Please Google, just provide us some information which is not BS!!
[Nexus 4 General] Vahndroid84:
thanks, i will give a look to both ;)
[Nexus 4 General] Boeing100:
Welcome to the club fellow 1-2weeker!
[Nexus 4 General] astalavista_thes:
My experience:

I placed my order on the 13th of November (1st batch). My order was marked as "pending" but after 3 hours turned to "pre-order". I emailed Google and I got a super fast (probably automated) reply that my order will be shipped by the evening of 15th of November. And that's what happened. I finally got my phone on the 16th.

So I believe that marking the order as "pre-order" is definitely not bad news and the automated responses that some of you receive (" the phone will be shipped by the evening of xxx" ) are maybe very credible.
[Nexus 4 General] ant_thomas:
This is a reply, so not totally automated but they're still sticking to that stupid line. My time frame is 3-5 days. It's just more complete rubbish from Customer Services.
[Nexus 4 General] smadger:
Just had a response to an email I sent 6 days ago, "...as a courtesy we will refund the shipping once your order has shipped".

My official letter will make a request that anybody in the list gets their shipping refunded. Also it seems some of the US guys in limbo from the 13th Nov have been promised a little more than this for the trouble, but I am unsure as to the specifics at the moment.

Baby steps, people.