yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] gie62001:
Google made a mess here in UK ;-(

It went live at 8:20 am and since then I've been trying to add this device to cart with no success either it was giving error,crashing, almost gone to payment but gave error, so going on and off the page, available to add to the basket and not this was almost the same experience as with Olympic tickets here in uk: they're available but God knows how to get them hehe ;)

So I didn't manage to get one and I'll be more than happy to share my screenshots when I get home as the experience was just awesome hehe ;) Didn't think that company like Google can have such problems with IT.

Anyway will have to wait till it comes back again but I have a feeling that I won't be able to get this device no matter how much I want it...
[Nexus 4 General] mys3:
Does anybody know what courier google uses in the uk?
[Nexus 4 General] Laynee1:
any one from uk wanna send me one ? I mean ill pay for it ofcourse. Im in Scotland
[Nexus 4 General] mys3:
edit
[Nexus 4 General] pyshka:
I'm not religious and it's not working for me...

EDIT: Just saw 8GB at 09:45 and at 09:46 and at 09:48 again. When adding to cart it says "Oops, we had a problem with your request. Please try again." :(

EDIT 2: I think it is just teasing me. I keep on refreshing and get a "Add to cart" button every few minutes, never gets added to cart though. They might still have them, just having some technical issues.
[Nexus 4 General] uberNoobZA:
I suspect that as we are overloading their servers, they are trying to lessen the load, so they mark the items as 'out of stock', or maybe only release them in batches. this way, they may hope that when people see 'coming soon' they will stop refreshing the page. also, by only allowing batches of orders to go through, they can control the load on their ordering system.

Also, with people cancelling duplicate multiple orders, stock becomes available briefly.
[Nexus 4 General] webDeWo:
What the f**k shall I do now?

https://www.evernote.com/shard/s249...1aed657aa514/9814ea8dfeef596ed0ec0bfc05e37ade

There is enough money on my card...
[Nexus 4 General] Blocoholi:
Cart Updated: The following items have been removed from your cart because they are currently unavailable.

Nexus 4 (16GB) - Out of Stock

:(

If someone ordered one too much, I would like to take it off of you. I live in London. I can also pay in cash.
[Nexus 4 General] mys3:
masha allah :D
[Nexus 4 General] AvRS:
I spoke to them just after 9 and they said it wasn't sold out as they've had no notification to say so and the states hadn't even got it available yet so he's not sure what's gone on as everyone is calling asking the same thing. He said keep trying for an hour or so then phone again as it looks to be a technical issue.

Page monitor doesn't seem to be doing anything so hoping I just happen to get lucky with my ad hoc refreshes.
[Nexus 4 General] mauley:
Yeah that makes perfect sense to be honest. I guess I just have to be patient but its so hard when your trying to buy your first Android smartphone. I cant wait! :fingers-crossed:
[Nexus 4 General] nikzDHD:
Call your bank, it will be the fraud department, authorise it with them then update again on Google.
[Nexus 4 General] shaneZ95:
So im going to jump on the bandwagon and say anyone with a spare Nexus 4 16GB im in London will pay for any shipping plus £20 extra for you... Let the bidding war commence! Jk don't compete with me people.
[Nexus 4 General] magote:
My tracking number still don't anything on TNT website. Got the shipping mail at 3 am today.

Anyone with the same problem?
[Nexus 4 General] newbintraining:
Welcome and thanks for the update *crosses fingers*
[Nexus 4 General] Vahndroid84:
Try to track it as a reference
[Nexus 4 General] Singh400:
Is that in r/nexus4 or r/android? Can you post/PM me a link to that thread?
[Nexus 4 General] chistery:
My bumper has shipped. :D

Order date: Nov 13, 2012 1:43:43 AM PST
[Nexus 4 General] Daidodactyl:
This is pretty good news, as it seems like they were doing things in order up to now. (Albeit backwards!)
[Nexus 4 General] rodmace:
Same here!
[Nexus 4 General] bhoyjd:
Sure, I started this thread to spread some of the possible bad news coming this thread (because I'm pissed)

Edit: just realised I can't post links yet, its on the Nexus 4 section and has around 3 upvotes, named Looks like another huge mess up from Google UK
[Nexus 4 General] jbuk__:
My order number is 15731260465432498277.1555004991XXXXXX. Looks like I won't be getting it for a while, then.
[Nexus 4 General] TonyHoyle:
A bumper actually shipped? :fingers-crossed:
[Nexus 4 General] Nexus-S:
It's because they aren't based in the UK, they are based in Dublin.

"Oirish" - enough said...
[Nexus 4 General] bhoyjd:
Update from the Reddit comment which brings hope

"I ordered 17:06 and it's now on my desk."

"Really? This bring so much hope, please can you leave as much of your order details as possible? (Of course not your personal stuff or order number)"

"Yeah.

I ordered at 17:06 PM, debit card. The order said 3 - 5 business days.

Got e-mail yesterday evening.

It got delivered whilst I was away from home.

I'll add more if you need, when I finish tinkering with it and a bunch of other work!"
[Nexus 4 General] Vahndroid84:
They could send shipping email also tonight?
[Nexus 4 General] jvmaniac:
well it's 9pm. The shipping emails are usually sent out at 6-8 ish pm if i'm not mistaken.
[Nexus 4 General] roblorduk:
Interesting to see the order number of this one and see of we can form a pattern.
[Nexus 4 General] Singh400:
https://pay.reddit.com/r/nexus4/comments/14efpm/looks_like_another_huge_mess_up_from_google_uk/
[Nexus 4 General] eLv./.G1:
Just so you know I had my phone in my hand before my tracking number showed anything
[Nexus 4 General] fleonard:
I read in the first round of shipping mail between midnight and early morning like 1-3 am

But I'm sure that someone can confirm that!
[Nexus 4 General] Vahndroid84:
If i remember well...someone here told that has got his shipping email at 3 am ...
[Nexus 4 General] SreePillai:
my N10 shipping email came thru at 23:30pm..so i'm hopefull
[Nexus 4 General] Vahndroid84:
Come on we need a big batch of shipping emails
[Nexus 4 General] rodmace:
I got a shipping confirmation for my replacement Nexus4 8Gb shipped at 1:03AM and it was delivered around 3pm this afternoon.
[Nexus 4 General] Makaijin:
Great, I just got my shipping email from Google.....for my bumper that I ordered on Nov.13.

Well, like others have said, Google do like to send out shipping emails during late evening to well in the early morning. Looking at my Nexus 7 shipping email back in July it was was received at 0:34. Hopefully there'll be more mass shipping emails tonight.
[Nexus 4 General] calyxim:
Guys, these order numbers don't really mean anything. My number starts with

1514 and it says 1-2 weeks. Then there is this chaps number starting with 1509 which says 5 or so weeks.

Now go figure out. :confused:
[Nexus 4 General] sidhaarthm:
Bumper Shipped!

Hey all,

Please find below my contribution to this forum.

I was outside the UK when the first batch of N4s sold out (13 Nov). I thought I will order via VPN on the 14th since I was in a significantly different time zone.

The next day (14th Nov, incidentally also my birth date), I learnt about the N4 launch debacle and how the device was completely sold out :(

Naturally disappointed, I placed an order for the bumper alone - as seeing that was the only N4 related item I could purchase :p

Order date: 21-Nov-2012 08:27:06 PST

I just received my shipping email few minutes ago - 06-Dec-2012 21:33 GMT

My two queries (forgive me for being thick if these have been answered before):

1. I made the unintentional mistake of ordering the bumper to my home address. Does the TNT delivery need a signature? For those who have received a bumper, does the package fit through the letter pigeon hole?

2. My tracking number does not seem to work. Although I am not too worried about tracking the Bumber, just wanted to check with you folk if the Bumper tracking worked for any one else? I have tried with both Consignment number as well as Customer reference.

Tracking does seem to work using Consignment number, but it shows a previously used tracking from Sept 2012

Pick Up Date	17/09/2012

Delivery Service	EXPRESS

Destination	LIVINGSTON

Delivery Date	18/09/2012 at 07:30

Items Delivered	1

Items Left At

Signatory	S MCMAHON

Cheers,

SAM
[Nexus 4 General] roblorduk:
I've read it can take a few hours for the tracking to update as they re use numbers
[Nexus 4 General] Nathtech:
People have had shipping emails from around 5pm to 3am so I really am hoping to find a despatch email tomorrow morning.

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] roblorduk:
One suggestion was the numbers go backwards and a few examples so far suggest this so whoever is processing may be going low to high instead of high to low. Could be allotted of tosh though.
[Nexus 4 General] Vahndroid84:
In us they are shipping also some 4-5 weekers
[Nexus 4 General] roblorduk:
And 1-2 weekers waiting?
[Nexus 4 General] Neilroot:
Don't panic Sam, the gmail says tracking may not work for 24 hours. My (your,my..your) phone is in the same boat, not tracking but paid for and shipped.:good:
[Nexus 4 General] Nathtech:
I had 3 emails wen I checked my notification bar then. My heart skipped a beat lol! After glaring for a while I brought myself to open the only to find 3 emails from Facebook. OMFG!!!!

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] hunnymonster:
Mine starts 1533 was placed 4th at 17:20:55 / 1-2 weeks / pending
[Nexus 4 General] sidhaarthm:
:laugh::laugh: lol!
[Nexus 4 General] jvmaniac:
just called google to resolve my refund situation (so yes i do have a legitimate reason to call), and asked the csr about my dec 4 order. she basically had no clue when it would ship, except that i SHOULD get it next week (i'm in the 3-5 days group). she didn't say anything about the 16gb models no longer being in stock so..
[Nexus 4 General] roblorduk:
I think it's safe to say nobody at Google knows what the deuce is going on!
[Nexus 4 General] Vahndroid84:
It seems that in us they're receiving shipping emails...come on google...
[Nexus 4 General] BadarChaudhry:
Mine starts 1581, order on 4th at 17:07:54 for 1-2 weeks :rolleyes:
[Nexus 4 General] wkd2639:
Not convinced that the order numbers are actually sequential (in either direction)

The number of orders that would need to have been placed between 2 order numbers minutes apart is just far too much. - Look:

An order number of 153042151935(missing last 4 digits) was quoted with an order time of 5:07 PM GMT.

My order number is 152068422218(missing last 4 digits) - with an order time of 5:09:57 PM GMT

That would make (AT LEAST) 973,729,717 orders between the two numbers only minutes apart, Google might be popular - but it is not *THAT* popular.
[Nexus 4 General] izglory:
Ordered at 5.10pm still pending N4 8gb (4-5weeks).

It would really suck if it wont be shipped tomorow, wont be at home for the next two weeks (no one will be at home), dont know what will happen to my parcel. :(
[Nexus 4 General] texaslittleangel:
One of two things:

1. leave it with a neighbor and leave you a note (as in TNT will leave you note saying which neighbor they left your parcel with) or

2. Leave you a note for you to arrange a second delivery

It's happened to me before

Call them 0800 328 608
[Nexus 4 General] roblorduk:
But the order numbers must have a pattern, doubt it if they would create a system which randomly generates a number.... But then again:p

All apps, songs etc may get an order number too but I do agree that that many orders in between in a lot!
[Nexus 4 General] vido.ardes:
I'm not sure there is anything in this order number thing, I ordered at 5:06:21 and am in the 1-2 weeks club, my order number starts 150442888137 (last 4 removed). Still pending in wallet and play store.
[Nexus 4 General] :
Companies that sell alot of stuff wont have order number with-in 1 digit of each other. E.G #101, #102, #103

Makes its too easy to get order's mixed up.

However, saying that having a difference of 973,729,717 between two orders with in minutes of each other would not be a good solution either.

Here is another possible explanation:

Google randomly generates you order number from numbers between 1530000000000000 and 1520000000000000 meaning people who order days apart can have order number that are close together.

I still believe the issue lies with Computer 2000 (yet to be confirmed they are packing the N4's), or/and the communication with Google.

If computer 2000 ship in order of orderer number (rather than the date/time of order )(and the order numbers are randomly generated) this could explain why we are seeing some 1-2 weeks shipped and some 4-5 weeks, 2-3 weeks ect shipped.
[Nexus 4 General] pbat23:
Just to let you guys know:

Order date: 9pm 5th Dec

Shipping email: 8pm 6th Dec (today) Got TNT's tracking number!

Expecting to receive it by Saturday or Monday! :D
[Nexus 4 General] jvmaniac:
5th december?!?!?! Happy for you but MAN!
[Nexus 4 General] Confused_Cheese:
Why do you doubt it? As a software developer I use GUID's all the time which are randomly generated as identifiers. The google ones seem a little more structured, but could be based on some kind of sequential hash/guid
[Nexus 4 General] roblorduk:
Only ordered last night!?!
[Nexus 4 General] bhoyjd:
I have no words...
[Nexus 4 General] redrum217uk:
16 or 8gb?
[Nexus 4 General] roblorduk:
Fair enough, logically I thought random numbers wouldn't make sense and so I bow to your superior knowledge :D
[Nexus 4 General] Nexus-S:
Just cancelled my order and I'll be purchasing an iPhone 5 in-store tomorrow on 24-month contract instead.

Properly hacked off with Google and this whole fiasco.

PS: I spoke to a customer services operator and he confirmed that my order hasn't shipped yet and couldn't tell me when it would (ordered 16GB on 04/12/12 @ 17:06) so I wouldn't get any hopes up about receiving shipping confirmation tonight, guys.

I might purchase a Nexus 4 in the not-too-distant future once I've calmed down a bit!
[Nexus 4 General] newbintraining:
Same here, emailed twice and no response. Put two different email addresses on the form too, so it's not my email trashing it.
[Nexus 4 General] jvmaniac:
No! At least get a Lumia 920! Just kiddin'.. Totally understand to be honest

---------- Post added at 10:54 PM ---------- Previous post was at 10:52 PM ----------

call them and get the csr to send u a follow up email. u'll only get responses if u get a csr to assign him/herself to ur case. at least that's what i've observed
[Nexus 4 General] pbat23:
Yes, I didn't notice the 2nd batch for sale until yesterday!!

:angel:

16 gb!
[Nexus 4 General] scho047:
just called google and was advised that they have plenty in stock to meet the number of units that were sold... and plus that they have changed the way they deal with shipping... meaning not sending it out one by one, they are staggering them into lots...

but he did tell me that i will definitely get it in time that they have promised... which is 1 - 2 weeks and bought on 4th at 5:07pm...

so hopefully there is hope for all!!!

fingers crossed!
[Nexus 4 General] calyxim:
There is a queue culture in the UK ffs. If I was in the "5-6 weeks pot" and got my phone today I would be ashamed for jumping the queue. On the other hand it is not me jumping the queue. It is google who is making a massive cockup.

Am I wrong guys? We can live with anything but queue jumping.
[Nexus 4 General] Brodel:
Quite right! Someone make a spreadsheet so that those from the 5-6 week pot can swiftly pass their phones on to their rightfull 1-2 week pot owners.
[Nexus 4 General] muttly:
As happy as I am for you mate..I have lost all hope with Google.

Some sort of inquiry needs to occur of their incompetence
[Nexus 4 General] redrum217uk:
Just got off the phone to google to have moan, they said because I was still well within the 1 - 2 weeks then there was nothing she could (or prepared) to do. I insisted she take note and pass on that regardless of the 1 - 2 week order, they we NOT sending out phones in order of first come first served. She said this wasn't the case and ALL orders were send in order. She didn't really know what to say and just kept repeating that I was still within my delivery estimate, so I don't really have a complaint.

She did say she would pass on info about my "complaint" but said it would just be bounced back as they will only look at it if its over the estimate.

****ty service really, I even explained the same thing happened with my nexus 7 and they clearly had issues over here, she just half giggled and said "okay" a lot.

So I phone? or windows phone? lol
[Nexus 4 General] Android_N4:
I order at 5:06pm and 1-2 weeks shipping time so hopefully there is hope for me to :good:
[Nexus 4 General] Roguestar:
We have a queue culture, so if they're doing LIFO then Google has a stack culture ;).
[Nexus 4 General] kaiowas82:
Just got a shipping mail for a bumper ordered on the 16th november...
[Nexus 4 General] Reberrymemberer:
I ordered at 8.09am on the 5th and received today.

To be honest I do feel a tad guilty given that the 5pm people from 4th are having a nightmare.

Google, or whoever is managing packing and dispatch, are defo doing LIFO rather than FIFO though.

Fingers crossed you all get yours soon.
[Nexus 4 General] everett_psycho:
I considered buying another one just to join the queue for the fun of queueing like us Brits love to do. Glad I didn't now it's not really a queue. Why can't the CSR troops just admit they haven't got a clue, we know they haven't but it would be nice of they acknowledge it
[Nexus 4 General] chandlerweb:
Anyone else tempted to put another order in now ?
[Nexus 4 General] Reberrymemberer:
I don't feel THAT guilty however! :p
[Nexus 4 General] sandeepg:
Ugh. Sounds like rather than LIFO, Google might've had issues with the people ordering within the first 30 minutes on the 4th while we were seeing those Play Store errors... And so for some reason our handsets are taking longer to ship while people who ordered yesterday are receiving shipping emails already!

16GB, 17.07, 1-2 weeks, London.
[Nexus 4 General] pbat23:
I feel the same! I feel bad for the ones who order before me but on the other hand... it's not really my fault, it's Google's.. :p
[Nexus 4 General] texaslittleangel:
Oh wow that is awesome!!!

I ordered mine at 11pm on the 4th with a 5 to 6 week shipping bracket. What is going on at google is odd.
[Nexus 4 General] CrazyPeter:
Yeh like that's a solution. Good luck with that. You will need it. More of the Nexus goodies the only loser will be you.
[Nexus 4 General] dogwoofer:
http://www.bbc.co.uk/watchdog/gotastory/ might be worth a go haha

Would give it till delivery estimates are missed before complaining
[Nexus 4 General] pav4n:
Another here with that ordered 5:06 on the 4th with 3-5 day shipping, it sucks that google or whoever is handling dispatch isn't following FIFO but I will be happy if I get the phone in 3-5 business days from the 4th, I just find in annoying that by being keen to get the handset as soon as possible by finding a free PC at the Uni library and standing by from 5 on Tuesday I seem to have shot myself in the foot really.
[Nexus 4 General] hicks12:
I was quite prepared for the estimated 1 - 2 weeks however when the email specifically said delivered in 3 - 5 days thats when I got a bit attached, my current phone is now just peeing me off in every waking minute due to being so close to haveing it replaced... Google is causing me to suffer by giving my N4 to late purchases

Its a shame really as I was going to buy it on the 13th and it sold out so didnt bother now I finally bother and it doesnt work :(. Come on google!.
[Nexus 4 General] tingleby:
I did the same thing, just got out of a lecture and dashed to a lab. Ordered at 17:05:53 and received no shipping info yet.
[Nexus 4 General] james_d:
Since my lost order from the 13th is going to get cancelled by Google decided to re-order tonight. I'm out of the country from the end of next week until January. Blatantly going to be earlier than the 6-7 week estimate isn't it knowing my luck.
[Nexus 4 General] jvmaniac:
to be fair, computer2000 could be at fault if they're in charge of.. sorting shipping labels or something? not really sure what they do but apparently they played a big role in the failure that was the nexus 7 launch
[Nexus 4 General] mainTAP:
Hi , I've updated the spreadsheet, now you can update your record by entering the same username and delivering time as before.

Here is the spreadsheet : https://docs.google.com/spreadsheet/ccc?key=0AhVDKY5WqKkAdGFNLTdwbkZMWWdfQ19uamtqaHhCc3c#gid=0

Here is the form for adding/updating data : https://docs.google.com/spreadsheet/viewform?formkey=dGFNLTdwbkZMWWdfQ19uamtqaHhCc3c6MQ#gid=0

if you find any issue pls PM me thx
[Nexus 4 General] furrypotato:
Having looked at the German thread, it seems that everyone who was quoted 3-5 days have had their phones shipped.

So it's possible that Google had limited stock, enough to fulfill these orders. In Germany it was handled correctly.

Here in the UK it was messed up and the early stock that should have gone to you guys who were quoted 3-5 days had gone to a random bunch of later ordrerers.

Now they might be out of stock until the next batch arrives, supposedly for the 1-2 week orders.

In the meantime,I would suggest we all contact Google to make sure they are aware of the cockup so that it doesn't happen again for the next shipment ?
[Nexus 4 General] jvmaniac:
This is a heavy dose of wishful thinking,

but MAYBE google decided to put the orders of 1-2 and 3-5 weekers into lots (someone mentioned a few pages back that google are now shipping phones in big lots instead of sending them out one by one), which is why they're taking more time to be shipped; whereas the number of orders that came through much later on was not big enough for them to be shipped out in lots, so they were sent out individually. Hmm....

Okay back to reality. Google you still suck :crying:
[Nexus 4 General] fremar:
Gah Google sux, I probably will get both my more expensive Nexus 4's that I ordered here in Sweden before I get the one from Google. I'm still going to get a N4 but I'm not going to buy a single app, movie or music from playstore ever after this crap.
[Nexus 4 General] Supermaster34:
Actually my friend who lives in Germany was quoted 4-5 weeks but he got it yesterday. Either they've also messed up or there was a lot less demand in Germany
[Nexus 4 General] stennett:
Someone should pre-write an email template voicing our concerns and asking for answers and stating the email should be forwarded on to a manager if they can't answer them. If they received the email from 30-50 people at the same time they can't ignore them all?........... Then again it's Google.
[Nexus 4 General] TubbyHamster:
For me the concept of queuing for the Nexus 4 went out the window with the frustration of trying to order them on launch only to see people cash in on eBay.

It's every man for himself now, think Mad Max but with phones...
[Nexus 4 General] ChrisHRocks:
Fingers crossed this happens for more of us
[Nexus 4 General] Vahndroid84:
Wtf?!?!?! You've ordered it last night?!?!

Does tnt delivery on saturday?
[Nexus 4 General] furrypotato:
Not a bad idea.

Maybe we also all do the same to Larry Page. Writing to CEO tends to be a popular way of getting complaints listened to these days.

Larry@Google.com I would guess. Or Larry@Gmail.com too ?
[Nexus 4 General] AngryRabidBadger:
I ordered on launch day within the first hour. I only received dispatch notification today
[Nexus 4 General] Vahndroid84:
Did you get the shipping email right now? but wtf...you already have a nexus :D
[Nexus 4 General] Nathtech:
Well i guess everyone was a p*ssed off as me tgis morning! :/

Im no longer annoyed with Google, im now just dissapointed in them.