yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] mainTAP:
3-5 Days delivery is a glitch in the matrix :)

anyway, I've tried to sort the spreadsheet by delivery estimate and ordering time, but this googlespread**** is a bit 'funny' , I had to create a copy and then sort it, it's in the next tab on the bottom : https://docs.google.com/spreadsheet/ccc?key=0AhVDKY5WqKkAdGFNLTdwbkZMWWdfQ19uamtqaHhCc3c#gid=4

apparently 4-5weekers have the biggest chance :)
[Nexus 4 General] Moonie17:
GREAT my S3 decided to give up the ghost today, just completely dead and wont turn on :( no idea what is wrong!

Could really do with my shiny N4 right now....

:(
[Nexus 4 General] GretaLewd:
I'm on a 5-6 week wait. While I'm ok with that, what does annoy me is that I've had to pay £10 for 2 day postage ! Why the rush to post in 2 days ? After all, I'll have to wait 5 weeks anyway.

Why not offer a £5-for-5 day postage. Or free 1 week postage. I'm prepared to wait 5 weeks - so a few more days doen't matter to me - especially if it saves me £10.
[Nexus 4 General] tonybhoy:
1 week postage!!!!!!!! you want it delivered from dublin on a skateboard :laugh:
[Nexus 4 General] Nathtech:
2 day postage from TNT after your device has been shipped from google in aprox 5-6 weeks.
[Nexus 4 General] GretaLewd:
...er yes, that's my point....it's goint to take 5-6 weeks, so why pay £10 for 2 day postage after waiting 5-6 weeks anyaway?...or am I missing your point?
[Nexus 4 General] ermacwins:
When did Google take your monies?
[Nexus 4 General] wkd2639:
Yes you are missing the point - think of your order as a pre-order.

Google still have to pay TNT to deliver your order.

Your wait has nothing to do with TNT - your wait is because Google have to wait for a shipment from LG.

So yes you are waiting 5 - 6 weeks - but when Google eventually get the phone they still have to pay to get it delivered to you. The phone is already as cheap as it could possibly be (or perhaps cheaper) - if Google knocked an additional £10 of all orders that have to be backordered - that's £100 lost from every 10 orders! £1000 for every 100 orders!
[Nexus 4 General] znanev:
Probably the moment they sent that email. What is strange is they blocked the amount on 13th Nov, then the block dropped in 10 days or so, then they again authorised my CC around 26th-ish and what is strange is that block is still pending on my CC. And now I have another authorisation for the full amount of the order (in addition to the previous authorisation which has still not been dropped). But the latter will appear in my current balance as transaction in a day or two. This Play Store ordering system is a total mess, this is the worst online shopping experience I've ever had!
[Nexus 4 General] catlog:
Damn, I do hope that won't happen to me. I need to know when to be in the house to sign for it. :confused:
[Nexus 4 General] browngeek:
cancel order

Hi guys

Wonder if you can help me.

I placed an order around 5 Dec and was one of the 5-6 weekers.

I want to cancel my order, but Google is saying they are unable to cancel my order.

Is this true? Is this even allowed?

I mean they haven't even taken money out of my credit card account.

Any way round this?

I note they say that I can just reject the delivery when TNT come, but won't that mean I would be liable for a 15% restocking fee?
[Nexus 4 General] TheKraken:
You can return it within 7 days under the distance selling regulations. Companies are not allowed to charge a restocking fee under DSR.
[Nexus 4 General] Android001:
No change here on play store or wallet. No shipping email.
[Nexus 4 General] olumite:
I tried to cancel the bumper that I ordered on Nov 14th, last week. Was told it was too late to cancel. Got a shipping email the day after, then the bumper delivered the day after that. So I estimate that your phone may arrive in 48-72hrs.
[Nexus 4 General] redmamoth:
Just got an email from Play!....

Play.com that is, apparently its mega Monday.
[Nexus 4 General] StevenBX:
Me too, mine was even a despatch notice from Play.com, which had me excited for a second...
[Nexus 4 General] Nathtech:
Fingers crossed for Monday Dispatch emails!! :D
[Nexus 4 General] Vahndroid84:
no email here...hoping for today :fingers-crossed:
[Nexus 4 General] scho047:
i hope it is today.... because i cant bare it no longer!!!!
[Nexus 4 General] Stuartglossop:
I am hoping for an email today. 1-2 week delivery for me! :)
[Nexus 4 General] fremar:
Yeah hope they start sending out our orders today, my Sensation XE completelty died this weekend so now Im forced to use a ZTE San Francisco until I get my N4.
[Nexus 4 General] scho047:
i hope i am not reading anything into it.... and know that I should just be patient and wait as after all it is only a phone!! lol

but what i have noticed is that on google play store, the estimate shipping delivery is now between 5 to 6 weeks... when it was 6 to 7 weeks from friday and over entire weekend... now does that mean, google indeed have some stock ready for shipping for all those who have been waiting with 3 to 5 days or 1 to 2 weeks deliveries????

lets all just hope! :P
[Nexus 4 General] Vahndroid84:
don't be ashamed of this crazy temptation ;) ....this phone is driving me crazy too. I've just bought 2 official bumpers on ebay for 84£...i know...i know...i'm mad...i know...but i really wanted those official bumpers :(
[Nexus 4 General] Fysi:
Can you all be [redacted] patient?

The estimate was 1-2 weeks. Stop being such entitled [redacted] and wait for the phone to arrive.

I can understand the 3-5 day people getting up in arms, but it's not even been a week yet so pipe down with all the complaining!

Disclaimer: I am in the 1-2 weeks group as well. There is no point worrying about when a phone is due to arrive unless you have nothing better to do. If that is the case, then I feel sorry for you.
[Nexus 4 General] fremar:
Could have been if Google woulndt have screwed up and sent out phones to those that ordered later and got 4-5 weeks estimates.
[Nexus 4 General] chandlerweb:
It was 6-7 weeks last week and lo and behold, the following week its 5-6 weeks. Simple maths really. And presumably means the batch they are getting in approx 6 weeks hasnt sold out yet. When it does, the date will get pushed out. While it doesnt, each week will show a 1 week reduction in time estimate.
[Nexus 4 General] StuMcBill:
Oh well, another day of waiting in for a delivery!

Fingers Crossed!
[Nexus 4 General] Leo Davidson:
EDIT:

My brain is clearly lacking coffee this morning, as my friend's estimate *was* 2 weeks, not outside it. Sorry about that. I retract most of this, although I'd still gladly pay more for a better process and find it ridiculous that phones and confirmations are being sent out so randomly.

My friend may still cancel, but it's within the 2-week dispatch window, and Google quoted shipping not delivery, so fair enough.

Original:

A friend who ordered a few seconds before me on Dec 4th, and got in the same "1-2 week" bucket, got an email this morning saying Google expect to dispatch his phone on Dec 19th.

That's well outside the 2 week window, so it's a bit ridiculous that Google* have already sent out phones in the 5-6 week bucket while ones in the 1-2 week bucket are going outside that timeframe. What a shambles. He may cancel the order as he'll be away on holiday then and placed the order assuming the page was giving an accurate estimate (which shouldn't be difficult when the estimate has a week-wide margin of error).

(*And the muppets they've outsourced to; but they were known to be muppets after the Nexus 7 launch and Google continued using them with no apparent improvements, so I'm blaming Google all the way.)

I still haven't heard anything from Google since the initial confirmation email on the 4th.

I really wish Google would charge a bit more for these devices and put the money into running half-decent store, inventory and shipping processes. They're great once they arrive but I'd pay money to improve this part.

I'm just glad I work from home these days, so at least I don't have to worry about taking mornings off work for an unreliably delivery process that never actually turns up.
[Nexus 4 General] dunkyb:
I'm in the 3-5 day bucket (ordered shortly after 1700).

Just dropped a support email to Google Wallet pointing out that (as per my email) I expected delivery today. Unsurprisingly, I've heard nothing back, not even a confirmation ("We've got your email and are looking into it").

Maybe not the end of the world, but a little annoying!
[Nexus 4 General] Lawliet:
Well it was 3-5 business days. Technically, they have until tomorrow to dispatch.
[Nexus 4 General] fleonard:
Same 3-5 days, I send to them 3 mails and I have no reply. Not even an automatic one.
[Nexus 4 General] Kid_droid:
Google likes Tuesdays so I'm not even gonna think about a nexus 4 today even though they might surprise us.

I'm on 3-5 days BTW

Sent from my Stock-Rooted 4.2.1 Nexus 7

Boot animation : OG PA android.
[Nexus 4 General] StuMcBill:
Booya!
[Nexus 4 General] Vahndroid84:
good day for you friend!!! :victory:

confgratulations!
[Nexus 4 General] Nickedynick:
What was your delivery estimate?
[Nexus 4 General] StuMcBill:
Ordered on the 4th at 17:02:19, estimated delivery 1-2 weeks!

Can I still update the spreadsheet or is it author only?
[Nexus 4 General] Nickedynick:
Use the form again - I believe it will just update your row if the username / order time matches. 16GB or 8GB?
[Nexus 4 General] munkimatt:
Just rang up regarding my 3-5 day order, been told to expect tracking details with 72 hours.

In related news I highly doubt I'll see tracking details within 72 hours.
[Nexus 4 General] StuMcBill:
16Gb!
[Nexus 4 General] Nickedynick:
This is fantastic news! Enjoy your new toy :)
[Nexus 4 General] Vahndroid84:
you can update using the form

insert your nickname and time order (equals to the others insertede previously) and all of your informations. It will update the spreadsheet ;)

i can't find the link for the form...sorry
[Nexus 4 General] AndyBurns:
Oh, how many days long is a week where you live?

Ordered Tuesday 4th, tomorrow will be Tuesday 11th, another week later will be Tuesday 18th which is when they estimated it will ship, two day delivery on top would take it to Thursday the 20th ... if it's later than

that

people can start to feel aggrieved ... sure we'd all like our phones earlier, and some people have been lucky enough to get exactly that ...
[Nexus 4 General] munkimatt:
Also, I should point out it's 1-2 weeks in BUSINESS days, and then the 2 day shipping is on top of that too. The 19th,and I'm starting this from Wednesday the 5th because if we're honest nothing will have happened on the night of the 4th, is only 11 business days.
[Nexus 4 General] scho047:
were you given shipping notice? or did it just arrive?
[Nexus 4 General] Vahndroid84:
ok...i've bought the bumper...now i'm a little excited :eek:

i need the phone to be in London before the 15th...
[Nexus 4 General] shub:
i like to know to... do you get dispatched email?
[Nexus 4 General] barlow1123:
Still sitting patiently watching the door for the TNT guy!

DRIVE FASTER!
[Nexus 4 General] Leo Davidson:
Oops! Fair point, I got confused by my calendar + shipping vs delivery there. I'll strike out that part.

Not that I'm in any position to lecture about calendars (ahem) but business weeks are the same as normal weeks, unless there's a public holiday.
[Nexus 4 General] Teeohbee:
£84 for two bits of plastic?

Mental.
[Nexus 4 General] Vahndroid84:
yes...he received the shipping email on thursday...if i don't get wrong
[Nexus 4 General] munkimatt:
Everywhere I've worked has counted Monday to Friday as business week, and from the conversation with the Play Store this morning I'm assuming they do too.

EDIT

Furthermore I'd also guess that's why the order confirmation specifies 'business days'. If they had a working week of Monday-Sunday then surely they'd just say 'days' without the 'business' prefix.
[Nexus 4 General] barlow1123:
I got my shipping email on Friday, I think his may have been the same day
[Nexus 4 General] Vahndroid84:
i know...but i wanted one for me...and one for my girlfriend as a christams gift for her nexus. I'm from Italy with a friend in London that is doing me a favour buying these phones for me, and taking them to me. I can't push him everytime i need to buy something from playstore. The bumpers are now sold out in every google store...and i do not know if they will arrive in Italy, cause the phone won't be supplied here.

I know 84£ for two bits of plastic...but as i explained...i can't bother my friend so much ;)
[Nexus 4 General] Rozza C:
Dude, I would have happily bought you 2 of them and had them delivered to you for like half that price.
[Nexus 4 General] Leo Davidson:
mponsss POLITICS

I just meant that 1 business week = 1 week, unless there's a bank holiday.

4th December + 2 normal weeks = 18th December.

4th December + 2 business weeks = 18th December.

One business day doesn't always equal one normal day (there might be a weekend), but a business week usually equals a normal week.

Once we reach the Christmas bank holidays the distinction will matter, so it's worth knowing for the 5-6 weekers but shouldn't matter for the 1-2 week orders from Dec 4th (or Dec 5th if we say 5pm on Dec 4th is really Dec 5th in business days, bringing in the concept of business hours... I'll stop now :) :) ).
[Nexus 4 General] redmamoth:
In other related news, pigs have been spotted flying over London.

(i'm a 3-5 dayer too)
[Nexus 4 General] Vahndroid84:
lol...you're right...i could have asked before on xda...but i thought that the one that has a bumper wouldn't have sold it for half the price i bought it.

However...now i know i was wrong :silly:

my girlfriend will have an expensive piece of plastic for christmas :)
[Nexus 4 General] munkimatt:
Ah, I get your point. I was more thinking from the perspective of my delivery time being days rather than weeks. Consider me schooled :)

I'm not holding my breath, put it that way.
[Nexus 4 General] Brodel:
Is that a typo or did you really spend £84? You could have gotten insurance to cover accidental damage and loss for £20 less...
[Nexus 4 General] Vahndroid84:
no is not a typo. I really bought them for that price. I've just explained why i did it. I'm from italy and all of the shopping i've done on uk playstore is a friend favour who lives in London. I can't bother him for everything i want to buy whenever i want.

I could have asked a favour on xda i know..My fault :rolleyes:

However...that was the cheapest price i've found on ebay. Others sell one for the same price which i've bought two of them...
[Nexus 4 General] Rozza C:
It happens.

Yeah, we're a friendly bunch here on XDA, aren't we guys?

*looks at the angry mob behind him*
[Nexus 4 General] Vahndroid84:
lol :laugh:

however...no sign of shipping emails i suppose :(
[Nexus 4 General] shub:
your very desperate for your N4 ant ya?!!!
[Nexus 4 General] Vahndroid84:
lol...just because i need it to be in London before the 15th :(

i'm hoping that my 1-2 weeks estimated time...is at most 1 week :D
[Nexus 4 General] StuMcBill:
Yeah I got a shipping notice on Friday!

Well I have charged it, turned it on and checked that its all working and put it back in the box for Christmas! :crying:
[Nexus 4 General] shub:
lol ive been reading your posts and damm!! if i get mine before you, you can have it mate!! that will calm you down :D
[Nexus 4 General] Brodel:
Oh well, fair enough. I hope it gets to you quickly. :good:
[Nexus 4 General] Vahndroid84:
ahahhahahahahaah! if i was in London i would be more calm. I swear it. :laugh:

The problem is my friend will come to Rome this weekend. If my phone doesn't arrive in time...i could ask my friend to ship this for me when he turns back in London...but with the christmas holiday courier often are late with uncertain shipping :laugh:
[Nexus 4 General] shub:
AH oky!

well i hope you get yours before me :D
[Nexus 4 General] james_d:
Just had a second "Your Google Play Order from Nov 13, 2012 Has Shipped" email, still using the TNT tracking code that TNT reported to me last week was a lost shipment. The status is still "Please Call". I think it's Goog's system trying to charge me if I'm honest. Will chase up Google Play and TNT later today.
[Nexus 4 General] shub:
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of 05-01-2013.

Order date: Dec 4, 2012 5:13:25 PM GMT

Estimated Ship:

1-2 weeks

WTF!!! im pissed!!

---------- Post added at 11:35 AM ---------- Previous post was at 11:32 AM ----------

AND NOW THIS...

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of 19-12-2012.
[Nexus 4 General] Vahndroid84:
i think something went wrong when they first tracked your order. You can keep the second email as reliable.

But i think you shouldn't worry just because every 1-2 weeker has got that email in response. They just watch through your order to find the last good day of your estimated time
[Nexus 4 General] shub:
Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of 19-12-2012.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.
[Nexus 4 General] ste1164:
Wait when I ordered it was 6-7 weeks and now its changes D: does this mean my date will move forward?
[Nexus 4 General] shub:
go here and put your ordernumber and seee what auto repla yyou get...

http://support.google.com/googleplay/bin/request.py?&contact_type=devices_shipping_status
[Nexus 4 General] fro5tie:
Do you put the full order number in or just the bit before, or after, the dot? No auto reply here with the full number, I got the 3-5 estimate
[Nexus 4 General] Teeohbee:
Yeah has anyone with 3-5 days delivery had a reply? Or had any kind of date confirmation, I guess ours would be the 11th Dec.
[Nexus 4 General] shub:
full order number....
[Nexus 4 General] barlow1123:
My 8Gb just arrived :) Ordered on the 4th!

Hopefully Google will send a nice batch of emails out tonight!
[Nexus 4 General] shub:
what time did you order mate?
[Nexus 4 General] barlow1123:
My order time was 17:08:31.

Now just to wait for the bumper to come back into stock.
[Nexus 4 General] ant_thomas:
I filled in the email form a few days ago and got no reply. Just done it now, I'll see what happens. I'm a 3-5 days person.
[Nexus 4 General] shub:
ok kooll

did you also get dispatched email from Google?
[Nexus 4 General] barlow1123:
Yep, got it Friday night
[Nexus 4 General] munkimatt:
I filled in the Google enquiry form just now for mine (1-2 weeks) and my girlfriends's (3-5 days) orders. The 3-5 day enquiry went first followed by the 1-2 week enquiry. Instantly received a response for the 1-2 week order, had nothing through for the 3-5 days one.

Call me a deeply cynical person but I'm getting the distinct impression there's something not right about these 3-5 day orders.
[Nexus 4 General] Teeohbee:
Concerns me a little too.
[Nexus 4 General] Vahndroid84:
come on google...give us 1-2 weekers and 3-5 days ppl ...these shipping emails...come on
[Nexus 4 General] s4vva:
I spoke with google on Thursday about a separate issue, I questioned the status of Nexus 4 order and I was told it was with TNT. When I didn't receive it on Friday I sent them an email questioning the status and this is the reply I got;

"Your Nexus 4 order is awaiting processing from TNT for a Tracking notice and delivery date.

TNT has informed us that their systems are backed up and will process your order A.S.A.P."

So it seems that Google is blaming TNT, I really can't believe that a courier company does not have the shipping capacity for these orders. Food for thought anyhow.
[Nexus 4 General] Xiofire:
It seems they are all pointing the finger and all that's coming out is the obvious.

A delivery company is backed up around the Christmas rush period? I would have never guessed!

Cut the crap Google/TNT, and give us some proper facts. I can only assume the reason they are holding out on us is because the truth is not pretty.
[Nexus 4 General] Nexus-S:
They've ran out of stock.
[Nexus 4 General] Vahndroid84:
this time...i can't figure out how this is possible. They waited a long time...from the 13th...and sent out notifications email for everyone who wanted to buy one the 4th. I think that if they were short in stockage they would have waited other few days to restock the online store. Also, they've send out a very poor number of phones...The only thing I can imagine is that TNT is going mad in christmas time
[Nexus 4 General] Nexus-S:
But if they've processed and already delivered most of the 5-6 weeks orders then it stands to reason that that additional stock had to come from somewhere. My guess is the initial 3-5 days stock.

Remember how quickly the delivery timescale changed on 4th December from 3-5 days to 5-6 weeks. It was within about 15 minutes if I remember correctly.
[Nexus 4 General] adamase:
In my happy little world it's because our 3-5 day ones are being shipped as we speak.

In the real world, I doubt it.
[Nexus 4 General] james_d:
There is a man at TNT who know about my package and is going to give me a ring back as he is at lunch. The Google service is rubbish, but trying to solve the mystery of the missing original order phone is slightly entertaining
[Nexus 4 General] munkimatt:
For what it's worth my company uses TNT for deliveries and they're still picking up from us and delivering within 24 hours. They've given no indication to us that Christmas is causing an issue to deliveries.
[Nexus 4 General] teekaytk:
couldn't agree more
[Nexus 4 General] Anon87:
TNT/Computer2000 are most likely trying to accomplish their obligations at the bear minimum of cost. That means probably taking on agency staff without sufficient training or incentive.
[Nexus 4 General] knowlesy:
Are c2000/intouch actually the ones behind the n4 shipping ? as if it is computer2000.co.uk my works account isn't listing any google n4 devices, the only thing I get when I search for nexus 4 is cisco switches ? The only thing when I search for google is nexus 10 stuff?

Im assuming its for google only distribution and thus it doesn't touch the c2000 site ? again if it is c2000 im shocked as they didnt go for the likes of Ingram as from what Ive heard a far larger supplier ?
[Nexus 4 General] Oli2k:
I got the same, 1 - 2 week one had a response saying the 19th dec. Nothing back from the 3-5 days one.