yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] hx4700 user:
I am replying to your post as it embodies the things I am frustrated about, but don't take it personally, I'm venting against the hundreds of similar posts - just that you quote a phone number.

And the more people that hassle them the less they will care; all they will do is get frustrated themselves. What on earth is the point of shooting the messenger? We all know that the order system is well and truly botched up. We have all read about the confirmations that change, or the orders that are suddenly shipped despite being told 5-6 weeks. Every person that rings them to ask "where is my nexus" is stopping that agent do something useful, like follow up on the ones that REALLY have an issue such as being advised of shipping, but the parcel disappearing.

Do you really think that phoning will make any difference whatsoever? What can they do? Go out to LG and magic up a phone especially for you? To my mind there are too many people getting in too much of a state about something that will happen in its own due time. I am sure that if I got someone ring up and rant on at me, I would put their box with their nexus on a back shelf and leave it for a week.

I speak as a frustrated hopeful, who first tried to order during the time there actually were phones on 13th, and has finally got an order accepted on 5th, for 5-6 weeks delivery. It is after all, only a phone.
[Nexus 4 General] Nickedynick:
I don't think it's not having the phone that's the issue, it's not knowing if/when it'll appear.
[Nexus 4 General] prb304:
Ordered tuesday evening around 6:15

Delivered today while I was out.

Chuffed!
[Nexus 4 General] jvmaniac:
Link to order/shipping survey again :)

https://docs.google.com/spreadsheet/viewform?formkey=dGFNLTdwbkZMWWdfQ19uamtqaHhCc3c6MQ#gid=0
[Nexus 4 General] undercover:
That's going to pee off a lot of people who are on backorder.

" One day your life will flash before your eyes. Make sure its worth watching "
[Nexus 4 General] newbintraining:
Let us know if you get a reply. I have emailed them 2 or 3 times asking if 3-5 days on my confirmation email is correct (in case I have to wait in for delivery) and have had nothing back at all... Still pending in wallet too, considering it's supposedly the first possible delivery date for me tomorrow I have my doubts...
[Nexus 4 General] hx4700 user:
Thanks but where can the rest of us see the results? I tried the links from earlier posts, but they just came up with a not found page.

Also, the "How to fill it in " at the top shows completely different information to that below. XDA username is not an available box.
[Nexus 4 General] CrazyPeter:
Has everyone that's got theirs, did it change from Pending on Google wallet before it shipped?
[Nexus 4 General] jamesj999:
Did you get any shipping confirmation or did it just turn up?
[Nexus 4 General] jvmaniac:
link to results spreadsheet https://docs.google.com/spreadsheet/ccc?key=0AhVDKY5WqKkAdGFNLTdwbkZMWWdfQ19uamtqaHhCc3c#gid=0
[Nexus 4 General] shaneZ95:
Has anyone who ordered on Tuesday under ships in 1-2 weeks had theirs shipped already?
[Nexus 4 General] wkd2639:
So looking at the spreadsheet - there is actually a vague pattern.

Most of the people who have "Completed" in their Play Store Status are 3-5 dayers.
[Nexus 4 General] Daidodactyl:
That's the pattern I would expect :)
[Nexus 4 General] hazzamon:
EDIT: Sorry, spoke too soon before reading email fully *whoops*

Just got notification that my bumper has shipped. Ordered 22nd Nov.
[Nexus 4 General] jvmaniac:
Best post i've seen all day! all pumped up now!
[Nexus 4 General] justbabu:
Ordered 16gb on Tuesday 4th @ 5.48pm.

Just received a shipping email.
[Nexus 4 General] zibby64:
I was part of the back order, got mine exactly a week ago. It still says pending on Google Wallet and money not taken yet :p
[Nexus 4 General] edmacfly:
Hmm...

Order date: Dec 4, 2012 7:07:14 PM GMT

Got a receipt just after confirming the order and wasn't expecting it until early next year.

Strangely though, neighbor just bought a parcel round that was delivered earlier today - Google have really mixed up this process but no complaints here!!
[Nexus 4 General] Anon87:
You must understand that isn't this some small operation we're dealing with. It's a large multinational corporation, the people handling our phone calls and/or emails are no where near the actual goods.

The only way to influence such a operation is large volumes of complaints/queries. It has to get noticed by senior figures for it to have any affect.
[Nexus 4 General] Tiredad:
In case anyone is interested, I just got my shipping email for a bumper I ordered on the 27th. I got all worked up when I saw the email thinking it was may Nexus as ordered on Tuesday.

Oh well, at least I can tape it to my long suffering nexus s and pretend.:p
[Nexus 4 General] chandlerweb:
Ordered bumper on 14th and just got shipping email. Now just to wait for my nexus ordered at17:07 on the 4th
[Nexus 4 General] Android_N4:
I just got my shipping email about Bumper I ordered on the 18 Nov :) but N4 16Gb still pending.
[Nexus 4 General] Nathtech:
Ok i ordered my Nexus 4 16GB on the 4th at 5:07pm and got a 1-2 weeks shipping. Checking the store around 20 mins later to see how it was going and found 4-5 wk shipping for both. Felt bad for those who ordered late. Now i found out these people are getting there phones already only after 2 days!?!! I think this is really unfair and google really need to get there f***ing act together!!

Anyway im praying il get a dispatch email tonight overwise google are going to have one very unhappy customer!!
[Nexus 4 General] mainTAP:
Would it be possible to fix the form as now it's not filling the username ( which would be good for further updates ) .. as well easily change some of the items as [choose from the list] instead of just text to make it a bit more tidy
[Nexus 4 General] james_d:
Right feel like I am getting somewhere now.Got my TNT reference number finally. It was sent on the 28th and had a status of please call.

Ring TNT they say the item in the consignment was never scanned which suggests it was never part of the consignment or has gone missing/been stolen at some stage. TNT lady said Google have been an utter nightmare with this haha.

The Google agent (only useful one I have had and spoke to the other night) who provided the ref number said this was the likely case and the only thing I can do is get a refund and start again. What a wasted 3 weeks haha. Oh well. Still confused as to why a new one can not just be sent out.
[Nexus 4 General] hazzamon:
TNT will have absolutely nothing to do with the picking and packing. They are a company only concerned with transportation, not storage. Google will have outsourced the storage and dispatch operation to another third-party company. For the Nexus 7 this was a company called Computer 2000. It seems reasonable to assume that Google will be using them again for the Nexus 4 & Nexus 10.

So really the process should go like this:

LG hire haulage companies to ship Nexus 4s from Asia to a warehouse in the UK

Computer 2000 notify Google that they have received stock

Google receives Play store orders from the public and send the shipment details to Computer 2000

Computer 2000 employees pick and pack shipments in whichever order they choose (random throw of dice, tea leaves, etc)

Computer 2000 generate shipping labels and pass the parcels onto a waiting TNT van

Package progresses through TNT network for delivery
[Nexus 4 General] jvmaniac:
Oh dear. I went through the exact same situation. Yes, a refund is all Google can provide. Don't believe any CSR that tells u he can issue a replacement to u cos he can't. Btw, I've spoken to 2 CSRs to cancel my lost order and get a refund. Both promised to send me an email requesting my consent to disable the lost devices which would then initiate the refund process, and guess what.. 48 hours later and still no email. At this point, I'm so SICK of calling google
[Nexus 4 General] madwyn:
I was one of the "Pre-ordered" guys. (Ordered at 4th 17:05)

The status in Google Play Store had changed from "Pre-ordered" to "Pending".

Google Wallet added a new line says "6 Dec	Google Commerce Ltd received your order."

Finally catch up with you guys~:fingers-crossed:

Also found in my bank account that money is been held.
[Nexus 4 General] james_d:
I still have the cancel option in my Play account can I not do this?

Sorry to hear for you but sort of glad to know I wasn't the only unlucky sod. Going to hold off ordering till the New Year as I'm out of the country from middle of next week till New Year.
[Nexus 4 General] jvmaniac:
Yeah and i think it was actually computer2000's fault. Oh well I guess u could try canceling on GP. My status was "delivered" so there wasn't a cancel option. I've read somewhere though that google doesn't allow cancellations more than an hour after purchases or something along those lines. but good luck nonetheless. sucks that u (and i probably) won't be getting the n4 in time for xmas. Sigh
[Nexus 4 General] Singh400:
Exact same situation as you here.

Me and a few other people I know ordered just after 17:00. We all got an estimate of 1-2 weeks. Then some other people I know ordered it that evening (19:00+). And they received their phones today! :crying:
[Nexus 4 General] Josh98:
Same again here.. :( If you guys don't get an email tonight will you be complaining?
[Nexus 4 General] FTMDan:
I'm in the same situation except my estimate was 3-5 days, nothing yet..
[Nexus 4 General] B97:
Just found out my replacement delivery driver got stopped by the police and is delayed by an hour or so...

Sent from my Nexus 4
[Nexus 4 General] newbintraining:
I'm 3-5 days and will be phoning them up tomorrow if there is no email. I'm not bothered about a 2 week wait, but my email says delivered within 3-5 days and I have had nothing even after sending them two emails on Tuesday to confirm 3-5 is correct... I just want to know when to expect it because it's getting frustrating that people on 4-6 weeks are getting them today...
[Nexus 4 General] superleeds27:
Not sure whats happening ewith mine.

Got the email confirming order, haad 4-5 weeks.

Heard nothing since. Wallet says pending. Hmm
[Nexus 4 General] hazzamon:
Well at least he was trying to get it to you quickly! :laugh:
[Nexus 4 General] jaybeerex:
Believe it or not. I just got tracking information and shipping email for my case I ordered on the 20th.
[Nexus 4 General] Josh98:
Yeah, you definitely should, try claim your money back for shipping if it goes over.
[Nexus 4 General] Neilroot:
shipping

Oh dear this sucks and feels very unfair. I may be one of the lucky ones (if TNT don't balls up). I placed my order at about 20.15 on the 4th, receiving a 4-5 week estimate for shipping, and have just got a shipping gmail. TNT tracking doesn't find the item yet though. I'm excited, but feel very subdued by the feeling that something isn't quite fair. Oh well, it's only a phone. I hope everyone gets their phone soon.

Oh and if anybody in South London is really really desperate for one before xmas...well...my Desire is still gong okay...quite enjoying it again after rooting it a couple of months back....I could maybe part with the nexus at cost and reorder.
[Nexus 4 General] james_d:
Yeah just tried to cancel it. Email says just refuse delivery, should be tough if the package doesn't exist haha.
[Nexus 4 General] Vahndroid84:
mmmm google i want my shipping email...
[Nexus 4 General] AngryRabidBadger:
What are 16gbs going for on eBay? A colleague wants to buy my play store order at cost. I don't know much about about seller fees etc, would I be likely to make anything on it worth the hassle? Or should I sell it to the guy next to me at work for cost price and wash my hands of it?
[Nexus 4 General] sidhaarthm:
I live in South London (South Norwood). Happy to accept your new N4 (if its a 16GB version) and let you have mine when it gets delivered. I ordered on 04 Dec at around 17:06hrs. Got a confirmation with 1-2 week shipping estimate. No dispatch notification yet.
[Nexus 4 General] roblorduk:
Same here, my girl friends device now shows as pending too.
[Nexus 4 General] Lawliet:
Just letting you know that each Google Account is limited to one order. You've got to use another account to re-order =) (EDIT: Hmm looks like I can order a second one. Ships in 6-7 weeks apparently)

I ordered for myself and my friend using his account. Our statuses:

Mine: Play: Pending. Wallet: Pending. Timeframe: 1-2 Weeks

Friend: Play: Complete. Wallet: Pending. Timeframe: 3-5 Days

Confusing.
[Nexus 4 General] Neilroot:
Sid, I'm close by, Upper Norwood. Yes I've ordered a 16Gb version. I'd feel a bit of a fraud somehow if I get mine before you. I'm new here...dos this site do PMs? yes I think it does. PM me your number. I'll text you back. In the spirit of Christmas, if my phone arrives and yours isn't yet shipped you can have mine at cost if you promise to sell yours to me at cost when it arrives.

Neil
[Nexus 4 General] :
Anyone given Computer 2000 a ring?

I remember in the Nexus 7 thread somebody did, wasn't much help, all the could do is confirm they where packing the N7's.

Might be worth a go though.
[Nexus 4 General] rodmace:
I just called like 5 mins ago and I was told that all nexus 4 16Gb orders are on backorder as the stock was depleted earlier today. The CRS told me that we will have to wait 5-7 weeks.
[Nexus 4 General] dpmcalli:
Oh man, If google sent all the stock to the 4-5 week-ers and ****ed over all the earlier orders that would be the icing on the cake of the disastrous launch.
[Nexus 4 General] jvmaniac:
i REALLY hope u're just messing with us..
[Nexus 4 General] Nexus-S:
I'll cancel my order if Google doesn't sort their **** out soon and give it to a company that actually wants it - probably Samsung or Apple.

This is infuriating.
[Nexus 4 General] mainTAP:
If you want to update your status on the spreadsheet, feel free to PM me.

I've also updated the form so username should be recorded now.. : https://docs.google.com/spreadsheet/viewform?formkey=dGFNLTdwbkZMWWdfQ19uamtqaHhCc3c6MQ#gid=0

the spreadsheet is here : https://docs.google.com/spreadsheet/ccc?key=0AhVDKY5WqKkAdGFNLTdwbkZMWWdfQ19uamtqaHhCc3c#gid=0
[Nexus 4 General] ludalex07:
I ordered a N4 16gb earlier today at 7:32 PM. Got a confirmation mail, status pending of course.

Do you know, based on current stocking situation, when will they accept the payment and dispatch it?
[Nexus 4 General] kiwi3007:
There is hope!

I ordered my N4 at about 10pm on December 4th while it said 4-5 weeks shipping.

I received it today (Dec 6th) at about 3pm from TNT.

It's unbelievably quck, my girlfriends S3 seems laggy in comparison.
[Nexus 4 General] dpmcalli:
Going by Google's logic they'll probably ship it first thing tomorrow.
[Nexus 4 General] newbintraining:
Will be claiming it back if it's not here by Tuesday (5 working days) as stated in the confirmation. Getting sick of this already, it will soon be a month of trying to get hold of this phone :|

If they aren't heads will roll...
[Nexus 4 General] sidhaarthm:
PM sent! :D
[Nexus 4 General] seaempty:
Seems they now indeed sending bumpers out. Just got my sipping email (ordered 26-Nov-2012 20:26:30 GMT).
[Nexus 4 General] roblorduk:
I hope its a bit of trolling!
[Nexus 4 General] Vahndroid84:
Ships our nexus 4 :(
[Nexus 4 General] Nathtech:
I'm going to die if this is true!!! Google why are you f*cking everything up?!?! I was one of the first to order!!! Omfg.

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] stennett:
won't let me input anything, it's read only :S
[Nexus 4 General] DaveDesire:
Please change your avatar. It offends my eyes.

10PM?! Oh come on.

5:07 here and still pending :(
[Nexus 4 General] B97:
Got my RMA. buzzing still there but quieter. Maybe in a couple of months ill get it replaced if the problem is fixed but it's not exactly major.

Sent from my Nexus 4
[Nexus 4 General] Nathtech:
Omg same. Its getting ridiculous now. :/

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] mainTAP:
you need to fill the form : https://docs.google.com/spreadsheet/viewform?formkey=dGFNLTdwbkZMWWdfQ19uamtqaHhCc3c6MQ#gid=0
[Nexus 4 General] eLv./.G1:
Finally got my bumper shipped!ordered 13th Nov. Sweet
[Nexus 4 General] rodmace:
I really wish I was... but...

I was just asking for a quick update on my orders (one with 1-2 weeks waiting time and the other one I ordered earlier today after knowing Google's LIFO policy) and I was told that ALL Nexus4 16Gb orders are on backorder at the moment and it will take 5-7 weeks for the orders to be shipped.
[Nexus 4 General] stennett:
where do I find my playstore status?
[Nexus 4 General] jvmaniac:
Nexus 4 stock shortage down to 'huge demand', LG explains

http://crave.cnet.co.uk/mobiles/nexus-4-stock-shortage-down-to-huge-demand-lg-explains-50009924/

Duh of the century, but there's an interesting bit in the article:

I asked LG why the phone cost more from non-Google retailers, and was told, "The retail price of LG products is decided by individual retailers."

PhoneHouse in Spain clearly beg to differ

http://thenextweb.com/google/2012/1...ock-the-nexus-4-as-lg-hikes-its-retail-price/
[Nexus 4 General] Singh400:
:eek: Well done Google(!). You've sold all the stock to the people with the 4-5 week shipping instead of 3-5 days & 1-2 weeks shipping.
[Nexus 4 General] jelli:
5:06 here, complete in play store, pending in wallet, no money taken from my account, heard nothing since :(

Same as a lot of others on here I guess.
[Nexus 4 General] fleonard:
17:05:04 here... still pending and no shipping mail...
[Nexus 4 General] jvmaniac:
I WANT to think that the CSR was just giving the usual BS, or that he was commenting on the US side of things, but.... I've got a very bad feeling
[Nexus 4 General] SreePillai:
we'll know if this might be true if no one gets shipping confirmation mails tonight. else it's just another clueless CSR @ google
[Nexus 4 General] stennett:
Has anyone received a shipping email this afternoon/evening?
[Nexus 4 General] hicks12:
PAHAHA this is pathetic guys, this maybe old news but I thought I would add a new order just encase since the newest orders seem to be going well...

My original order number for my 16gb N4 @5:07pm Dec 4 = 15731260465432498277.153042151935(last 4 removed)

The new 16gb order with 7 week wait = 15731260465432498277.150960787905

Now the last bit is the actual unique number, maybe im blind but I am pretty sure the new order has a smaller order number!

153042151935

150960787905

God damn it google you have your system the wrong way round, how can you be this stupid!.
[Nexus 4 General] Vahndroid84:
Come on guys...you really think that they restock nexus 4 only to send out ten of them...and put all of the others in backorder for 7weeks???
[Nexus 4 General] furrypotato:
Anyone else writing to ring Google ? I'm looking after my 6 month old son here so can't do the call :(

We need to find out if the out of stock sorry is true or just bs from one agent.
[Nexus 4 General] jvmaniac:
A month ago i would've found that idea totally implausible and laughable. But after the whole debacle, not so sure..
[Nexus 4 General] jamesj999:
OK, so I'm getting very worried that they shipped all of the 3-5 day stock to the late orderers and now have nothing left for a few weeks for anyone. How can a company who are normally as spot on as Google mess this up so badly?
[Nexus 4 General] Vahndroid84:
the second round is going ok in us and canada. People who got their nexus with 2-3 weeks of estimated time...are receiving their phones 1 week before. I don't know why we have to think that uk is going ****ed

also in Germany things are going kinda good
[Nexus 4 General] jvmaniac:
Actually in the US, ppl who ordered during the 2nd round are getting shipping emails and finding out that the phones haven't been shipped to UPS! Don't get me wrong, I'm still optimistic. But I'm a bit more careful about getting my hopes up too much now
[Nexus 4 General] rodmace:
The US is getting the same problem at the moment, most people ordered last night got their phones delivered today and many people with 2-3 weeks of estimated delivery time are left without an update.
[Nexus 4 General] Nathtech:
Oh I know! Cos one guy said that so clueless google rep told him all nexus 4 16 gigs are on backorder after 2 days were nobody's has shipped.

They can hardy be outa stock already! Can they?

EDIT- Google are still selling the 16gb so they hardly can put previous buyers on a backorder!

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] jelli:
Maybe all the stock has been allocated but not yet shipped through TNT, hence how it is on back order? Hoping on the clueless Google customer support rep option though.
[Nexus 4 General] Vahndroid84:
i think this is correct

However...a guy from reddit...said that csr told him that all of the 16gb 1-2 weekers was going to be shipped in the next 24hours...and nobody has trusted that. Now another guy told that we are all in backorder...and everyone's going mad...
[Nexus 4 General] rodmace:
They were selling the bumper case for two weeks without any stock available in the UK so god knows what's going there...
[Nexus 4 General] bhoyjd:
Hey guys just joined XDA after lurking this thread for a while

Just wanted to bring you some hope, a poster on Reddit claims he has already received his Nexus 4....which he ordered at 4th December 17:06 so this means he would have been within the 3-5 days or 1-2 week batch. I'm waiting to see whether he will post back with more details on the order.
[Nexus 4 General] Nathtech:
Only one person has said it, he could easily just be BS, not saying he is but yanoo! And anyway, like i said its probs just a useless rep! They've never been right before so i dont see why they would be now!

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)

---------- Post added at 08:45 PM ---------- Previous post was at 08:44 PM ----------

Hopefully this is true!

Sent from a Galaxy Ace. Soon to be a Nexus 4 ;)
[Nexus 4 General] jvmaniac:
Do update us! *steals quick glance at gmail inbox*
[Nexus 4 General] :
Think you might have found the hole in Google's system.

Just looked at my N4 order against my N7 order and its the same issue.

15731260465432498277.153289880875 (last 4 numbers removed) - N4 - Order Date: 4 December 2012

15731260465432498277.159363058491 (last 4 numbers removed) - N7 - Order Date: 1 July 2012

They have the order numbers in descending order instead of ascending.

So when Google send the orders info's to Computer 2000 they read them in the logical way (opposite to Google's system) and therefore the wrong order.
[Nexus 4 General] Audioboxer:
8GB just showed up as in stock there for like 10 seconds for me - Keep refreshing everyone.
[Nexus 4 General] kaiowas82:
16gb back in stock 3 times for 5 seconds each, everytime i clicked on add to cart, it says my cart is empty :P
[Nexus 4 General] felleese:
Just had that too.

I need to be faster
[Nexus 4 General] Larac:
lol @ Add to cart -->

Items in Your Cart

Oops, we had a problem with your request. Please try again.

Your cart is currently empty.

Oh and the carphone wharehouse is now showing the Nexus 4 but when you click to look at it --> Broken.
[Nexus 4 General] akhan47:
fseuixiszrpgjasb igtaj]w

yuesssssssssssssssssssssss

it came back and i got it!!!!

thank you Allah

EDIT: Keep trying guys. Keep your mouse on the notiffy area, tap f5 every few seconds. People are cancelling double orders and they are becoming available again. Good luck.
[Nexus 4 General] DarkShadowAy:
:D
[Nexus 4 General] mauley:
Come on Google, what the heck is going on. :confused: