yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] djemgee:
? 1-2 weeker no shipping email....yet!
[Nexus 4 General] doubleluckstur:
Nah man that doesn't work.. still saying "Not found" :/

I got my email at 4 in the morning so perhaps its not updated yet. Or it's lost. I sure hope not
[Nexus 4 General] Keitaro:
In that case I hope us 1-2 week people can get the device this week AND still get the £9.99 refunded then :)
[Nexus 4 General] kanay2000:
I got the shipping email yesterday, and the status says its still out for delivery. But I have a bad feeling it got delivered to number 2 instead of 22 :( . Does the delivery require a signature?
[Nexus 4 General] Xeodus:
Yes it should
[Nexus 4 General] rpudner:
4th 15.07.28 3-5 day just recieved shipping notice

and breath out
[Nexus 4 General] Daidodactyl:
How are you guys getting your tracking number working? I still get this

http://dol.techdata-europe.com/pod/track.aspx?CUSTID=GOOGLE&DNote=7055092435
[Nexus 4 General] adamase:
3-5 days with no mail; I'm only back in the country from tomorrow until Sunday, so I really need them to ship tonight...
[Nexus 4 General] Carnoustie:
Has anyone received a shipping email that didn't get an order update to the 15th?

ie shipping email whilst still showing the 4th
[Nexus 4 General] hicks12:
I dont want to sound like a douche but why would you get £10 refunded? You are getting your devices within the time frame quoted and correct me if I am wrong it said shipping within 1 to 2 weeks, not delivered which actually means it should arrive by friday, even then if its monday its still an estimate :P.

I just wish they would process all the 3 - 5 day people first like dan claimed would happen, unfortunately I am still not seeing the result of this lol!.
[Nexus 4 General] nellisere:
Going to cry if that's true, I don't want to wait another 2 weeks ontop of my original 4 - 5 weeks!
[Nexus 4 General] 3dawg:
Is there anyone else who hasn't even had an update in the play store yet?
[Nexus 4 General] dpmcalli:
Search here http://www.tnt.com/webtracker/uktracker.do?navigation=1&respLang=en&respCountry=GB&genericSiteIdent=

Make sure you select reference number

edit: Sorry didnt realise this was not via TNT. Ignore me
[Nexus 4 General] smallishnote:
Mine doesn't work either. Getting the same message as you are. Hopefully it'll be sorted out in the morning.

On a side note, one of my friends was just after telling me that he was waiting for a package delivered from UTI a couple of weeks ago and was still showing up as being somewhere in England a week after receiving it, so UTI's tracking might not be the most accurate.

Could be in Ireland or Crumlin by now for all we know
[Nexus 4 General] dildeep:
Just got off the phone with a csr rep called Rob. He was quite helpful and obviously understood my frustration. He said they are working diligently to fix these problems but also warned me that the worst case scenario could be 3-5 weeks.
[Nexus 4 General] madwyn:
Same here, I just emailed TNT, they say the driver will deliver until 6PM.

Now it is 6PM, nothing yet. I guess they were too busy?
[Nexus 4 General] subhani:
I just received both of my new devices... 16gb yay!
[Nexus 4 General] newbintraining:
3-5 5:05:45 still no shipping email...
[Nexus 4 General] mark_glh:
yeah and it'll show as delivered with the name of who signed for it.
[Nexus 4 General] 2.0:
Just a message to say I received my device today at 13:22 this afternoon and am very pleased with the device :D Wish you guys the best of luck!
[Nexus 4 General] subhani:
i received one shipping email at roughly 3.30pm uk time yesterday and then the second one at 8pm uk time. The consignment number never worked but I just wavd bye to the TNT driver literally 2 minutes ago. I'm based in East London.
[Nexus 4 General] Keitaro:
Some people that were quoted 3-5 got their delivery charge refunded because Google shipped their device outside of the estimate. 1-2 weeks from the date most of us, including myself, ordered on the 4th Dec is today, or tomorrow if we count from the day after.

The two quotes in my previous post suggested that we should not take the shipping to be from the new 15th Dec Pending -> Pre-order change. As such I assumed it would be reasonable to count from the 4th/5th.

Having said that, I would be pleased to get the device at all this side of the new year. If the delivery is refunded, assuming Google do slip outside of their estimate, then that would be a bonus. I won't be chasing them up for it (like some people are) but if they decide to do it automatically then that would be nice :)
[Nexus 4 General] sz4kerto:
Shipped! 1-2 weeker, 17:05:58. Email received at 6:03.
[Nexus 4 General] meangreenie:
What comes first, my shipping email or niburu
[Nexus 4 General] kanay2000:
Aww mann, I've wasted the whole day looking outside the window like a pillock! Hope they deliver in the next half hour, or I'm calling them :/
[Nexus 4 General] SteelerJambo:
Shipping received @ 18:02! :)

3-5 Days

Ordered 4th @ 17:08:08

Play store complete (15/12)

Wallet was pending, now complete
[Nexus 4 General] thefire:
Just got my shipping email.

Order date: Dec 4 - 17:07:42

Shipping Estimate: 1-2 weeks

Shipping email: Dec 18 - 18:03

Shipping Destination: SW London

The order updated to "Pre-Ordered" on the 15th, at the same time the charge re-appeared on my CC.

Order status is now "Shipped"
[Nexus 4 General] Nickedynick:
The lorry carrying my shiny new phone broke down. Noooo!!!!!! :eek:
[Nexus 4 General] steven7007:
Yes - the 670g sounds about right for a packaged phone.

Re the N7, I got the shipping email one evening, then it arrived the morning two days after - approx 36hrs later. So going by that, the N4s could be delivered tomorrow, as long as it being Xmas week doesn't add delay.
[Nexus 4 General] Tank-Montana:
Low and behold, mine has "shipped".

Ordered: 17:06:51 (1-2 Weeks)

Received: 6:04

Play: Shipped

Wallet: Completed

Pending: 4th till 15th

Pre-ordered: 15th until today

I am still considering trying to get a refund on shipping as technically they are passed their 1-2 week valuation.
[Nexus 4 General] mjb1975:
Seems clear that anyone who didn't have their orders changed on 15th aren't included in this round. Think there were one or two people saying they got shipped without any other action, but not sure.

Guess which group my order is in? :(

1707, 4th dec, 1-2 weeker. No changes to order at all since then.

Rubbish.
[Nexus 4 General] mark_glh:
haha that's unlucky.
[Nexus 4 General] adamase:
When I bought a nokia 5800 years ago the lorry was nicked from the depot overnight - that was a surreal tracking entry to see :laugh:
[Nexus 4 General] dpmcalli:
Let us know if you have any success with the refund
[Nexus 4 General] biddy:
I'm in the same boat. Email at 4.30am and not found message on TNT website all day. Like you I have tried the customer reference number not just the consignment number. I'm just hoping it magically gets sorted tomorrow.
[Nexus 4 General] mark_glh:
Same boat as me, looking more like a Ferry though than a boat :P
[Nexus 4 General] wkd2639:
Because of the lack of commas, I don't know if 5800 is the model number or a timescale (5800 years ago)..... :p
[Nexus 4 General] steven7007:
That is what I got last night when I received the shipping email (1.05am), but the tracking numbers worked this morning when I checked. Although, I do not think it is very accurate or relevant...
[Nexus 4 General] RetepNamenots:
I ordered just six seconds earlier- you've given me hope! (Although still nothing yet...)
[Nexus 4 General] chapperz:
I'm onboard this boat too :highfive:
[Nexus 4 General] doubleluckstur:
Well, glad I'm not the only one. It'll definitely come now I know you guys are having the same problem :P
[Nexus 4 General] ConnorPayne:
They are still withing their 1-2 week they set out as it was 'Shipped within 1-2 week' so if you don't have it by the 21st you can complain
[Nexus 4 General] mrfish123:
Well seeing as people are having things shipped with their estimation times longer than others who have days, i thought it was a reasonable question mate. Never the less, appreciate the comment you idiot.

Cheers bud.
[Nexus 4 General] Daidodactyl:
What does yours say?
[Nexus 4 General] redrum217uk:
no they didn't tomorrow would be the last day, and it says "shipped 1 - 2 weeks" not "in your hand in 1 - 2 weeks" but do let us know how you get on, I'm just pointing out its still within the 2 week estimate. :angel:
[Nexus 4 General] Carnoustie:
Exactly the same as me...

1707 - 1-2 weeks - Play 4th - Wallet 4th - No money taken - no update to the 15th
[Nexus 4 General] wilfmoralee:
from the 4th? the 2 week deadline for most passed around 60 minutes ago for them to ship the phone out, then 2 days extra to receive, so real deadline is around 17.00 on Thursday for most. Good luck to the chap asking for shipping back but most likely feel Google will claim 2 week counter started ticking the next working day.
[Nexus 4 General] knoxie:
:good::good::good:

December 4, 2012 5:07:09 PM UTC placed order and quoted a 3-5 day delivery

Order status in Playstore changed to the 15th over the weekend, was still pending in wallet.

Order has now cleared in the wallet and showing as completed.

just got the email at 5.34 saying my phone has been shipped and they have given me a tracking number :good::good::good:

Happy days :) I can get my life back now and stop hitting this thread.

Told the wife she isnt going out tomorrow :)
[Nexus 4 General] DaveDesire:
Delivery came around 3pm today!

Haven't opened it yet though, I don't want to taint its newness :D
[Nexus 4 General] BadarChaudhry:
u guys are lucky on boat or ferry, i'm on ship...lol
[Nexus 4 General] Roguestar:
So, 4th + 12 days dispatch + 2 days shipping = 21st?

What you're saying is:

4 + 12 + 2 = 21

Hmmmm...
[Nexus 4 General] steven7007:
showpost.php?p=35606952&postcount=10307
[Nexus 4 General] mark_glh:
hopefully not this one:

http://deeperwants.com/ratboys_anvil_2/sinking.ship01.jpg

:D
[Nexus 4 General] Doohicky:
Here is his earlier post :D
[Nexus 4 General] coleaj:
Still waiting

Great to hear even 1-2 wekers are getting delivery.

Not me yet

3 -5 days order at 17:05:52

Have had the email stating should be early this week but thats it, no delivery date, can only keep hoping.
[Nexus 4 General] dave83uk:
Same boat. But play store is now showing as delivered. Is that the same for you?
[Nexus 4 General] newbintraining:
Same here, 7 seconds before you and got nothing :|
[Nexus 4 General] mark_glh:
it was earlier for me, although it's changed to shipped now....
[Nexus 4 General] Tank-Montana:
Maybe I'm a bit cheeky but the way I see 1-2 weeks is between 1 and 2 weeks, which they didn't do, they did 2 weeks and 1 hour. If it was under 1 week, it would have been 3-5 days.

Regardless, just got off the phone and he said when I get it, contact them and they will refund it, he didn't even kick up a fuss :D
[Nexus 4 General] Nathtech:
So guys i see your getting your shipping emails now if you didnt get one last night. A bit of advice, dont spend all night watching this forum and your gmail. Go and do something else and forget about your phone. Then before you go to bed check it and if still nothing wait untill morning. I did that and in the morning i had both shipping emails that came at half 1 and half 3.

BTW guys my first nexus 4 is with me now but my second one from 3:30am still has no tracking details? I guess it will be delivered tomorrow.
[Nexus 4 General] timtime:
I am so happy- shipping email received at 18:03. (3-5dayer, 17:06:03)
[Nexus 4 General] meangreenie:
Oh holy carp...

17.06:54 16gb 1-2week ..just got shipping email at 18.33
[Nexus 4 General] doubleluckstur:
Yup, shipped + shipping email came last night at 4am.. I'm guessing we just missed todays delivery rounds?
[Nexus 4 General] RetepNamenots:
Just goes to show how messed up this is- I ordered at exactly the same time but my order said 1-2 weeks. Haven't heard anything either, but if I do tonight at least you'll get a shipping refund.
[Nexus 4 General] redrum217uk:
Just got my shipping email just now.

I ordered around 17:06:20 1 - 2 weeks :)
[Nexus 4 General] FTMDan:
Just received shipping email!

3-5 days

4th December - 17:05:40

County Durham
[Nexus 4 General] fremar:
Finally got my shipping mail now at 18:34, 1-2 week 4th 17:20:24
[Nexus 4 General] Harv.!:
At last got my shipping email at 18:32, Play says Shipped.

16gb, 04-Dec-2012 17:09:23 GMT, 1-2 weeks, Glasgow.

Hopefully TNT can deliver without any problems...I'll be glad when it's all over.
[Nexus 4 General] ConnorPayne:
You do realise there is 7 days in a week. So 4+(7*2)+2=20 and I said if you don't have it by the 21st which means any time up to the 21st you can claim.

Just got my shipping email as well at 18:33

Location; Gateshead
[Nexus 4 General] veef13:
Shipped! W00t
[Nexus 4 General] Audioboxer:
Anyone have any reports from other sites? I think it will be incredibly strange if only two people on all of XDA get a delivery today - Really will make me think Google shipped about 10 devices last night :laugh:
[Nexus 4 General] :
Because there stupid and shouldn't be dabbling in selling products if they cant do it right. Stick to advertising and search engines ;) - My rage has gone now lol.. just play the waiting game.
[Nexus 4 General] kaiowas82:
I've decided to wait til 20th...if in this week i can order from the play store, fine, otherwise i'll get mine from handtec at 334£ :(
[Nexus 4 General] Technologic87:
Nope, H!
[Nexus 4 General] aled99:
Did you order the 8gb or 16gb ??

Thanks

(sorry is you've already said)
[Nexus 4 General] jofullalove:
it was 8gb and the guy is in london
[Nexus 4 General] Danny80y:
Here is how it works...... yours will come out.......sometime......:D
[Nexus 4 General] Technologic87:
Sorry that was the other guy.

Mine's 8GB too though and I'm Nottingham based.
[Nexus 4 General] phillevy:
Has anyone tried calling the fullfilment centre number in Dublin as opposed to the Play store to get info?
[Nexus 4 General] Cactus42:
Oh poo :( I'm in Leicester and it's not even been dispatched yet according to the Wallet, still on Pending and no email :(
[Nexus 4 General] :
Nexus 4 - 16 GB

Ordered:- 13 November 2012 08:12:31 UTC

Emailed:- 10 minutes later with confirmation

Wallet:- Pending

Google Play:- Estimated Delivery 15th

That's my current situation.
[Nexus 4 General] zibby64:
I don't see why people are comparing order times to delivery order - it'll all depend on TNT (or DHL). Your phone won't magically appear in a delivery van, it needs to get to your local depot first etc and if that's busier than others it can get delayed etc
[Nexus 4 General] spences10:
Ordered - Nexus 4 8GB

13 November 2012 08:52:15 UTC

Emailed with confirmation

Wallet pending

Google Play Estimated Delivery 15th

I'm based in London, well thats what the delivery address is
[Nexus 4 General] hx4700 user:
Sorry but that is just a load of old baloney.:laugh:

What they could have learned by taking pre-orders is how many people want them. Then they had all of the time from when the pre-order was made to label everything up and organise couriers. If necessary, they could have given time scales, saying that if you ordered in the first batch, yours would be shipped on 13th, and that the next release would be on such and such a date. As it is they have messed up big time.

They did not tell me (having asked for notification weeks ago) it was on sale until AFTER it had sold out. The information on the Play Store is utterly pathetic. In the UK it did not change to SOLD OUT until late evening. Until then we were being encouraged to continually click refresh and eventually every 10 we'd get a chance to buy, and the 5th attempt would work. Good April Fool's joke, that one.

Google could even have used Fulfilled by Amazon. At least then there would have been a count down of how many units were available. As it is, we have no idea. Their system must be rubbish to allow one person to order 10 lots of 4. That is £10k! He must have a pretty impressive credit limit on his card. Even on ebay, I can easily limit buyers to a certain number of purchases from me. Many buyers said they did not know if they had succeeded or not.

"once they can get a better handle on orders and stock":mad: WHAT? How can they possibly know how many people out here want to buy? They have taken off the NOTIFY ME button. They do not know how many individuals were trying to buy and refreshing continuously from different PCs and browsers and places (home/work).

Basically they're saying they learned absolutely nothing from the Nexus 7 debacle.
[Nexus 4 General] Danny80y:
Ordered - Nexus 4 8GB

13 November 2012 08:28 UTC

Emailed with confirmation

Wallet pending

Google Play Shipping estimate: November 15, 2012

There is no estimated "delivery" date.
[Nexus 4 General] antonusklesk:
Change the language at the bottom of the page from English (US) to English (UK) and behold.
[Nexus 4 General] 3Shirts:
The confusing thing is that if you have your Play Store orders page in English US it says "shipping estimate" but if you switch it to English UK it says "delivery estimate". Clearly that is just a language difference as far as they are concerned.

To most people shipping implies 'it will be sent on 15th' while delivery implies that is the date it will actually arrive but since Google obviously doesn't make that distinction we can't really be sure which they mean.
[Nexus 4 General] spences10:
Oh yeah, actually mine says Delivery estimate 15 November 2012
[Nexus 4 General] :
My sentiments exactly!

I wonder how much truth there is in this '3 days' though?
[Nexus 4 General] Danny80y:
Well that's odd. Why is it US English when it knows im not in the US because everything is in £....... So, I am assuming we will get our tracking numbers around 6 then delivery most likely tomorrow. Just like the few lucky ones that managed to get thru a day early.
[Nexus 4 General] meangreenie:
thread seems to be having a math moment, 6 then 14 days in a week?
[Nexus 4 General] Tank-Montana:
I'm not fully versed on this but is it a claim if they haven't dispatched in time, or they don't deliver it in time?

You may want to check my last post if you haven't btw.
[Nexus 4 General] ieong923:
Ordered on 4th 17:05:50, 3-5 days promised. No shipping email, no communication, no hope, no Google device anymore...

How hard can it be for something to be done in the correct order....??? Even a primary school child knows how to sort things in order.
[Nexus 4 General] sidhaarthm:
I ordered at the exact time as you. 17:06:20. Nothing for me yet :(
[Nexus 4 General] newbintraining:
Seems like most of us 3-5 day people are getting shafted again... Nothing here.
[Nexus 4 General] wolfboy1984:
Hooray!!

I can now sell my next Nexus here!

https://play.google.com/store/apps/details?id=com.gumtree.android

Muah ha ha ha ha. :p

Sent from a Nexus⁴
[Nexus 4 General] 3dawg:
It's getting a little ridiculous now. Either there are people who still haven't even had an update from the Play store and are totally ignoring my posts, or I'm LITERALLY the ONLY person not to have had any sort of update on the Play store..Which is it? :(
[Nexus 4 General] mjb1975:
No change to my order since 4th either. You're definitely not the only one.
[Nexus 4 General] ConnorPayne:
What was your estimated shipping time?
[Nexus 4 General] errukine:
I've not had an update on the Play store either, and I recall reading a few other posters in the same position, mostly in the 1-2 week range.

We might be the range of people who will have their orders fulfilled this week (ie. status updated) but not shipped until after Christmas.
[Nexus 4 General] stormyuk:
Don't worry I have emailed them and been ignored for over a week, had no updates no shipping email so it'd not just you :)
[Nexus 4 General] snowmobile:
I'm in the same boat as you :crying: Unfortunately I think it the one that has sunk without trace :rolleyes:

It seems that only those who were updated to the 15th on Play store are getting shipping. Google CS don't have a clue as usual. If it's not here by Friday I'm cancelling for sure.
[Nexus 4 General] Carnoustie:
NOT

being updated from the 4th / 6th to the 15th is the problem /
[Nexus 4 General] r0cafella:
Its not mate I was updated and havent heard anything yet

1-2 weeker 17:07
[Nexus 4 General] andy_1983:
Just got my shipping email at last! Ordered 16GB version on the 4th at 1715, 1-2 weeker in Liverpool. Spoke to a Google rep on the phone earlier and they said the phone had been shipped to TNT so would get it on Friday or maybe Monday. Looks like he might be wrong...
[Nexus 4 General] tom619:
STILL no movement for me, 16GB, 17:07, 4th to 15th, £288.99 re-pending.
[Nexus 4 General] nyordanov:
Mine has just been shipped - 16GB, 1-2 weeks, 17:05:51. The email is from 19:04. The tracking doesn't work yet.
[Nexus 4 General] Sealz117:
I'm updated to 15th and no email or anything yet. 3-5 dayer, ordered on 4th Dec 15:05:48.
[Nexus 4 General] smadger:
I need sleep so I'm calling it quits...

Guys

If tonight is anything like last night, they will be processing the orders off and on up until around the early hours of the morning. Hopefully by this time all 3-5 day orders should be completely processed. There is still a little doubt if the 1-2 weekers will be completed, but they are definitely working towards getting them sorted on the order they were placed - this has been communicated by CSRs!

I can almost certainly say that we are not going to get any more rounds of update emails or public comments from Google as we have been lucky enough to get so far. Please be patient, and if you have not head anything by 12:00 tomorrow, give Customer Services a quick call to find out exactly what is going on. Be nice to reps, they will have had a lot of work to do lately! :)

0800 328 6081. Support team is available 24/7.

Or complete the form here - http://support.google.com/googleplay/bin/request.py?&contact_type=devices_shipping_status

If you do get in touch, try mentioning these things..

You're original estimated shipping date has passed and that your order should possibly be classed as BACKORDERED, this is the term Google have used in communication for outstanding and overdue orders, so they should know what you are talking about and hopefully mean they treat your request accordingly

Ask at what point you should call back - there's not point trying to call if they do not know anything, effectively ask for a firm date of when action should happen.

If applicable, ask them to investigate if they requested money from your account, and if it failed, why? - in this case there may have been a problem with your bank, rather than Google, so try to get as much accurate information as you can and then go speak to your bank.

If Google ask you to take a survey or questionnaire, jolly well do it, and make sure that if the rep you were talking to was helpful that you mention it. If not, give the facts and don't get mad.

All in all, I personally believe this mess is close to resolution. I'm pretty sure that the actions of Dan Cobley have also helped get to the bottom of things and that he deserves some respect for what he has done, where others have chosen to hide. Perhaps Google should put him in charge of the Nexus 5? :) (if he wanted it)

See you in the dev threads :)
[Nexus 4 General] newbintraining:
Well Christmas miracles do happen after all!

3-5 days @ 5:05:45

Shipping email @ 7:04
[Nexus 4 General] Carnoustie:
OK put it this way... imo you stand a much greater chance of having it shipped

if

you were updated to the 15th :laugh:

Hope yours ships soon
[Nexus 4 General] raven3k:
Exactly, 3-5 days @ 5:07:34

Looking at the phone at the moment, that was really fast shipping!
[Nexus 4 General] r0cafella:
Thanks mate, all I can say is if I don't receive it within the timescales I was given I'll be cancelling, should not have to waste my personal time and effort to buy a phone lol.
[Nexus 4 General] stormyuk:
Mine was updated but I still have not had any further update or shipping email. :(