[Nexus 4 General] mbanners:
First-time poster. Just want to thank everyone who has helped share and express my frustration since supposedly ordering a Nexus 4 last week (8:28am, no bumper, 16GB).

Also want to add that after the dreaded backorder email last week, Google's charge for the phone disappeared from my credit card account (no doubt as they were releasing their hold on the funds with no stock available), but has reappeared on my credit card account this morning. I don't know if that is significant in terms of getting the phone, or if it's just another odd bit of behaviour, the likes of which we have seen throughout this process...

I am staggered by Google's lack of transparency on the failure to deliver so many phones – both in the UK and around the world. It's arrogant and rude. Given that the company practically own the world's greatest form of communication and free expression (ie. the internet), to not have provided any real information on the situation is a surprise and a shame. I run a small business and such ignorant behaviour would see my clients fleeing in droves.

We all understand that problems can occur with the launch of a cutting edge device, both technically and logistically. So, we're all able to deal with the truth, rather than banal "we apologize [sic] for any inconvenience" platitudes. We are not little boys nor idiots - we simply want to know and be treated with respect.

Specifically, is the problem...

a) The devices haven't been made

b) The devices aren't with Google (or their sub-contracted suppliers), ready to be shipped

c) The devices are with TNT, who aren't shipping them fast enough

d) The demand has been so unexpectedly high that Google are purposely limiting supply in order to find time to force lower costs on their partners, thereby increasing their own margin to an acceptable level on each phone sold ?

Google haven't got just one thing right during this whole thing. From the lack of a notification email, through the lack of information about what time the phone would go on sale, through the immensely frustrating ordering process, through to calling Google (after 45 mins on hold) and being assured my order was fine and I would receive my phone on the 15th, through lack of replies to emails, and now through the continued lack of info about what is actually happening.

It's been a huge disappointment and a poor example of how to run a business, and maybe this goes for TNT too (if that's where the problem is). We tend to use DPD to send literally thousands of items every week - and 99% of it arrives next day within a very handy one hour time window. I can't understand why TNT might be struggling - they would have arrangement in place to sub-contract deliveries if their own capacity ran out. Maybe Google aren't paying them enough?

Google say they're sorry for the inconvenience but do they know what that even means? People have stayed up to order their phone anticipating a midnight launch, wasted time in contacting Google and on forums like this looking for answers, and many have sold their old handsets in anticipation of delivery last week. Many are spending emotion and money in hunting down handsets on the High Street, all of which could be saved by just talking to us. I'm not asking for much, just an honest, mature message about what the problems have been, and what they're doing to fix them. This could appear on the Nexus web page, Google+, via Engadget, on here – wherever. Just be honest and talk to us.

I know that we are basically lucky to be buying a great phone at a great price and that there are bigger problems in the world - I do understand that perspective. But we were also buying into excitement which has now all but dissipated. Buying the Nexus 4 has now become a disappointment rather than a joy.