yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] darkhorse10:
I am planning to move to GiffGaff given their cheap tariffs. What are the nightmares with them now? Customer care? or Connection?
[Nexus 4 General] Moonie17:
I see :/ kind of please im not at uni this year then!.... you could handle all the issues when it was that cheap, but with them now not offering unlimited internet, i would be gone! That was the main reason i was with them!

And the fact that calling/texting to Jersey was taken our of your allowances!! Which im not even sure if they knew happened as every other carrier charges them as international calls/texts!
[Nexus 4 General] siwilkins:
I personally think they nail customer care better than most providers. I think the biggest problem to solve in customer service is connecting the person with the problem to the person who can solve the problem. For most issues GiffGaff succeed with this by out-sourcing the customer service to their user base. With the exception of billing issues you're going to have much more success with help from an amateur user than from a professional call-centre operative who has no idea about the product or the issues involved.

---------- Post added at 04:54 PM ---------- Previous post was at 04:46 PM ----------

I can believe that some of this might be true - particularly the low stock. But the fact is that the issues are not confined to there being low quantities of Nexus 4 stock. In the Play store they have one of the most amazingly buggy pieces of e-commerce software I have ever encountered - the information displayed is riddled with inaccuracies, contradictory information, and duplicated (and plain made up) orders. It is clear that the data it produces is as incomprehensible to Google's staff as it is to their customers. The issues seem to cause deep issues in terms of Google managing their supply chain. So in its current form they are headed for repeat disasters if they are going to try and bring more operations in-house.
[Nexus 4 General] ifti_a:
Google totally messed up. Unbelievable.

---------- Post added at 05:10 PM ---------- Previous post was at 05:02 PM ----------

I wish apple do a advert showing people waiting and waiting for the nexus 4 lol lol in a queue he he

Would look funny and give Google a kick up the back side.
[Nexus 4 General] musclegym:
Who wants a nexus 4?

http://www.amazon.com/Google-Nexus-...e=UTF8&qid=1357752485&sr=8-1&keywords=nexus+4
[Nexus 4 General] Tones1971:
Customer care is shocking, almost non existent. You have to go to the forums for help from other users, you cant phone them up. There is no customer desk.
[Nexus 4 General] iOStoAndroid:
My replacement phone has shipped (4th Dec order, received 19th, RMA request 23rd - did not actually happen, RMA requested again on 27th)

Q how do I go ahead to return the original phone - no instructions given at all

NB Loose volume buttons, buzzing noise from earpiece
[Nexus 4 General] vukis:
The coming night we will receive shipping e-mails. I feel this :)
[Nexus 4 General] ifti_a:
Lol
[Nexus 4 General] nellisere:
I've been with GiffGaff for 3 years now, and apart from the major outages (2 out of 3 being O2's fault) I haven't had any problems at all, Agent's aren't that great but I hardly need to contact them.
[Nexus 4 General] jsbombjack:
I got my Nexus 4 (luckily) before christmas - sorry to all those that didn't.

Cut my orange sim card to fit in the meantime, but crossed to GiffGaff last night,

Transferring number was easy, and the signal strength in the same areas compared to orange is no contest for me. Giffgaff / o2 win hands down.

Basically really good so far, am impressed, and not even had to talk to a person yet - it all just worked

Only pain is having to configure APM and voicemail settings on the phone manually - as apparently there is no auto-configure on android 4.x
[Nexus 4 General] CurtisD88:
Just two weeks to wait now.
[Nexus 4 General] ifti_a:
2 weeks for me too, according to Google my order should ship on the evening on 23rd Jan.

Hope for the best but doesn't look like that'll happen. :( :'(
[Nexus 4 General] CurtisD88:
Same estimate for me too. Stay positive, we've managed to wait for a month, we can wait for two more weeks.
[Nexus 4 General] doubleluckstur:
Mines shipped too! From the google email:
[Nexus 4 General] j0ff:
Same here...
[Nexus 4 General] Pompi_HU:
Fingers crossed but I got this today (ordered on 4th of December)

Thank you for contacting Google. After further investigating your issue I have found out that the Nexus 4 is currently on a back order.

We are working to ship all items in your order as quickly as possible within the 3 week time frame. You will receive an email confirmation as soon as your order is processed and on its way.
[Nexus 4 General] kon_fil:
According that, the last nexus 4 orders will be shipped at the end of February... very nice....:(
[Nexus 4 General] CurtisD88:
Ridiculous having to wait (if what you are saying is true) over two months for something to be delivered. I suppose I don't have anything to complain about as long as my phone comes before 23rd. But I am p*ssed off that I have had to wait a month already and a possible two or three more weeks.
[Nexus 4 General] ifti_a:
going by 'google' weeks thats about right.....:(

---------- Post added at 09:35 PM ---------- Previous post was at 09:30 PM ----------

thats true, waiting for over a month is hard enough, i know many will say the 6-7weeks aren't up but at the same time it doesn't look good at the moment.

responses are changing from google which doesnt help
[Nexus 4 General] thl1988:
If my handset isn't here by the end of Jan I'm just going to cancel my order. It's no biggie, I'm still on contract with Vodafone until May, so I'll probably just get whatever the best phone is then.
[Nexus 4 General] Nova163:
Probably still the nexus 4
[Nexus 4 General] ifti_a:
might be the S4....
[Nexus 4 General] darkhorse10:
When this sort of delay happened on MS Surface deliveries, they promptly refunded £50 towards goodwill or sort... By the way Google is keeping us update, I can hardly believe they are going to refund £9.99 ..
[Nexus 4 General] thl1988:
It may well be, but I've never been a fan of TouchWiz or the other Android overlays. It'll probably still be the Nexus 4 for me!
[Nexus 4 General] ksengodon:
UK Dec 4 order (4-5 week) still nothing

UK Play Store / Dec 4 Order / Estimated ship 4-5 weeks (which is already over by 2 days)

So far nothing (card not charged, no shipping notification) except the date change on the play store order from Dec 4 to Jan 2. Following are the different answers (first to the most recent in that order) from google support for my only query (Why did I not receive anything even after the estimated shipping time?)

Anyone else facing a similar issue?
[Nexus 4 General] j0ff:
What a catalogue of bull****. Surely they know they're just fobbing people off. They can't honestly think they are in any way helping, informing or pacifying.
[Nexus 4 General] ifti_a:
I've sent two emails to Google just wanted to make sure nothing is wrong with my order and I haven't received any replies, except the automated shipping one.

One I sent about two weeks after my order and one about three days ago.

Shame on Google.
[Nexus 4 General] johhn:
just emailed google and received the exactly the same automatic reply like last time, still quoting 16/01 as my shipping deadline.

bloody useless support
[Nexus 4 General] lanky78:
Le sigh

That O2 deal keeps looking better, hell Id even be happy to have a 24 month contract as the nexus should get OS updates and custom ROMs for that long.

My main issue is the 500mb limit. Realistically how much data do you all use outside of wifi monthly? Id say I was a medium user (not really likely to stream video but may do some general web searching, google maps and email + dl apps (I tend to do this on wifi when I can though).

It would also work out £100 cheaper over 24 months that getting it from play and keeping my £10 a month sim (although this does have 1gb data).

What would you guys suggest? Do I get the phone next day or shall I stick it out with my XDA buddies;)
[Nexus 4 General] ifti_a:
500mb isn't much I've used 100mb just updating apps from play store since December 15th. This month I'm trying to use data only no WiFi. I haven't streamed anything only been browsing, no Skype either.

---------- Post added at 11:50 PM ---------- Previous post was at 11:46 PM ----------

Worth the wait ?

http://www.gottabemobile.com/2013/01/09/nexus-4-mess-not-worth-the-wait/
[Nexus 4 General] undercover:
Yup. Price + specs = incredible value if you want to save money and go off contract. Worth the wait.

Sent from my fridge. Make:LG Model:N4
[Nexus 4 General] j0ff:
Just checked my contract and I've used 600mb so far this month 3/4 of the way through my billing period. I'd say I'm not a heavy user of network data as my phone is on WiFi all day at work and all night at home. That does cover a Christmas away from both work and home so that accounts for my usage. I'd say I use about 500mb a month normally but I wouldn't want to be limited to that...
[Nexus 4 General] Acritter:
Date change and money has left my account!!!

FINALLY!!!!!!!!!!!!

*No shipping email as of yet*
[Nexus 4 General] rhymer2k:
NO WAY!! :eek:
[Nexus 4 General] Acritter:
I'm obviously not going to upload my bank statement, but YES WAY!!!!
[Nexus 4 General] Exciliknite:
Finally we get some good news!

Still Jan2 and Pre-orderer on mine :(

In which day did you place your order?
[Nexus 4 General] emperorburger:
Congratulations guys, looks like some of you are about to get your Nexus 4's :)
[Nexus 4 General] Acritter:
Sorry, don't usually use forums, should be fixed now.

Ordered on 4th with 4-5 week estimate. I figure tomorrow is the very last possible day (5 weeks + 2 day shipping), though I haven't had a shipping mail yet so not holding out on receiving it tomorrow.

After the past few weeks, I'm reserving my excitement somewhat. The charge on my debit card does suggest progress at last however.
[Nexus 4 General] Exciliknite:
I believe once your card is charged, that's only a matter of hours before you get the Nexus shipped. Unless Google decides to mess everything up again...
[Nexus 4 General] rhymer2k:
I wasn't doubting your post I'm just trying to air on the side of caution. However your account being charged (not just ringfenced again i hope) is a good sign no doubt.
[Nexus 4 General] ifti_a:
No date change for me , yet......
[Nexus 4 General] Androll79:
Does anyone else think that Google won't be collaborating with lg again to make a nexus phone.

sent from my nexus 4 using google mind control
[Nexus 4 General] Gryx:
Who says it's just lg's fault? If Google places an order for 100k devices but they receive 200k orders then it's Google fault.
[Nexus 4 General] daffyduck2602:
Question, did you have a previous date change to the 2nd January like a lot of others on this thread? As your play store image shows now the 9th January.
[Nexus 4 General] blizard80:
ordered in the 4th... 31 minutes after 5 and still nothing...
[Nexus 4 General] Acritter:
Yes I did. Should also point out that money hasn't formally left my account but has been ring-fenced again. Presumably this is what normally happens?

Has no-one else had this then? I imagine others will update as the day goes on if not.

Is it normal for it to still say pre-ordered? I thought once money was ring fenced again it changed to pending before shipping?
[Nexus 4 General] BLADESMAN1889:
You got everybody's hopes up then for a minute....

that was a real rookie mistake lol
[Nexus 4 General] capt_carl:
I think its more likely a lot of customers will never buy a device from Google again.
[Nexus 4 General] kac.:
Google won't take money from your account until an order has been shipped. If money's been taken your phone's en route...

"When to expect charges Once you place an order, charges generally post to your credit/debit card after your order has shipped, usually within a few days."

See here: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2506344&topic=2451685&ctx=topic
[Nexus 4 General] siwilkins:
There have been some posts saying to not take it out on the CSRs. To some extent I agree - we should be polite, and not blame them personally for not having been given answers.

However, there have been two different kinds of responses I have received from CSRs.

1. I spoke to a guy on the phone on Monday. He told me that they have no UK stock at the moment and they have no idea when they will have. He also apologised. I was very angry about the facts of this, however his way of handling it was honest, accurate, and at a personal level gutsy - and by far the most admirable response I have had from anyone at Google.

2. The other response I have had - particularly over email - is along the lines of "we are working hard to ship your device". Clearly if, as has been demonstrated, they have no stock and no idea when they will have more stock this is not true. There is no "working hard" they can be doing whilst they have no stock to work on. Until this changes they are not working hard. Also, even when pressed, they have actively evaded making any kind of apology for the situation.

So if the CSRs are going to behave like 1, then I think they deserve respect and sympathy. If not, then they are as much part of the problem as the shipping mismanagement is.

The only way that Google can be "working hard" on this at the moment is if they are down at the O2 store queueing up to sign up for contracts, in order to send the handsets on to us.
[Nexus 4 General] markad1:
+1
[Nexus 4 General] darkhorse10:
After reading this (http://au.ibtimes.com/articles/422597/20130110/why-wait-nexus-4-s-availability-when.htm#.UO6YC7Ylts8), it gives nothing but frustration in waiting for this piece of technology.
[Nexus 4 General] Tones1971:
This is how im starting to feel. By the time i get this we will be weeks away from the launch of better handsets.

But, they wont be as cheap, so i may just go ahead with the nexus, then sell my S3 later when some better handsets hit the market.

---------- Post added at 12:47 PM ---------- Previous post was at 12:41 PM ----------

Strange that it still says pre ordered and your date is 10th Jan. My date says 2nd Jan now and pre ordered, but no charge yet.
[Nexus 4 General] Acritter:
I thought it was weird that it said pre-ordered too, I was under the assumption it would change to pending after money in your account gets ring-fenced. What's more bizarre is that I'm the only one experiencing this? I noticed someone the other week who had a similar thing happen, i.e. they were alone in getting charged, updated and a shipping email. However, they never actually got their phone!

Haven't had a shipping email yet but my cynicism is kicking in increasingly as no-one else has had anything! Have Google ****ed up again?
[Nexus 4 General] blizard80:
for me is easy... if my phone is not delivered today (5 weeks + 2 day shipping) Google failed.

then i would take action on them.
[Nexus 4 General] Gryx:
You can mail them to get a shipping fee refund. But that will be it. Google won't do anything else. Sadly you just have to wait, hopefully next week more shippings.
[Nexus 4 General] Acritter:
Just noticed on the German thread, someone received an email from a retailer outlining that LG have halted production of the Nexus 4. People have also been receiving phones without any packaging or accessories. Could this be the problem? Has Google and LG's relationship came to an end?

The plot thickens...

I think I need to get a life and stop obsessing over this ****ing phone!
[Nexus 4 General] scandalousk:
I think you misunderstood that. LG has halted or delayed delivery of the phones to a few stores. Reasons are unknown, but of course we all suspect it's to fulfill it's orders to google. They are still producing the phone.
[Nexus 4 General] GigaRAMNebula:
I called Customer Support a few minutes ago, I've had a Nexus 4 (16GB) on order through my mother's account (long story) since "Dec 5, 2012 8:08:59 PM GMT", I had my date in the Play Store update to January 2nd. The very nice guy at the end of the line told me this means the order is "chargeable", which basically means they're getting everyone's order processed, and we'll get emails from TNT in the next week (not neccesarily this week, in the next 7 days), and charged sometime after it has shipped. It'll take around 2 days after it's shipped.

That's all the info I got, posting to just confirm what some people have been saying on here. Eager to get my phone, and judging by the 5-6 week shipping estimate, I might be getting it a week or so earlier than estimated, which is cool for me, and crappy for anyone who ordered before me, and are getting screwed over, if there is anyone in that position.

I also quickly asked the guy how many calls he's had lately regarding Nexus 4 orders, and he said quite a few. I mentioned this thread, and how we'd got to 1241 pages, and he was very suprised XD

Anyway, will post again when it ships, or if I get past my estimate with no sign of anything. Good luck to anyone who has ordered~ <3
[Nexus 4 General] blizard80:
that has already been done :)
[Nexus 4 General] ralph78:
Another Google Play reply just reached my inbox:

It seems nobody knows whats going on. I have received several emails from different CS reps and all the aswers are worth nothing. Every CS rep says something else, one claims that I will receive my device this week, other says its on hold. Pure bull....t. The worst experience online purchase ever to me. Ordered on 4th Dec, 16 Gb.
[Nexus 4 General] siwilkins:
Wow - there so desperate to reduce their backlog that they're now encouraging customers to cancel!
[Nexus 4 General] ifti_a:
I've been seeing these cancelling emails a lot......maybe there is a problem with the nexus that Google/lg are keeping very tight lipped......
[Nexus 4 General] Mrboxfacetramp13:
To think i was hoping to have a device by next week :(
[Nexus 4 General] the_crevis:
I just gave up and cancelled. Just turned 18 so i went and a Nexus 4 on a £15.50 a month contract from o2. Works out cheaper than what i spent on giffgaff over 2 years plus the cost of the phone from google play. Been 'fun' watching this thread, good luck guys!
[Nexus 4 General] ralph78:
Lol I just got another email from CS although I didn`t send any mails to them for couple of days they still mail me everyday :D

I don`t really understand I have never ask about fraudlent devices nor about my credit card. My order/credit card is in a chargable state, that means if my device is ready I will be charged full amount. Anone knows what they talking about and why I got something like that ? Its a complete mess there I guess...
[Nexus 4 General] ifti_a:
Its a disaster lol
[Nexus 4 General] TeRRa4:
Nope. UK Play Store is completely out of stock. Any cancellations are transferred over to orders marked as "Pre-order" on Google's (awful) system.
[Nexus 4 General] sebbo90:
I didn't get the shipping email for my nexus 10 till just after 10 last night. So you never know they might still shop today....wish full thinking
[Nexus 4 General] italia0101:
Yey at least my nexus 10 has shipped :)
[Nexus 4 General] MizuhoChan:
I thought people had received it today, even with pending still on google wallet and without any shipping information?
[Nexus 4 General] astalavista_thes:
How do you know that cancellations are transferred over to "pre-ordered" marked orders?
[Nexus 4 General] Audioboxer:
Nah the 2-3 people on XDA who have it got emails from TNT last night - I think some people got a Nexus 7/10 without it changing, but not the 4. It still baffles me how some got sent last night, but absolutely none are today.

I genuinely think they have had no stock to send them out and are awaiting a delivery of some sorts.

If it's to do with LG and stock, I think this is the last Nexus LG will get to make.
[Nexus 4 General] DjeMBeY:
Anybody here with Nexus 4 on UK 3 ???

I'm trying to find out how it goes on DC-HSPA+ network???

SpeedTests please???

cheers
[Nexus 4 General] MizuhoChan:
Weird. I could've sworn I saw someone mention it the way I said. Maybe I'm going crazy.

At the very least, I'm hoping that they've been shipping them out to various depots all over the country and we'll get emails in the morning. Because I phoned up the support earlier and asked about my complete status. He said it hadn't been shipped at the time, which was around 1pm, but that it should be shipped out today. I hope he wasn't lying =(
[Nexus 4 General] Audioboxer:
They did, but they were talking about either a Nexus 7 or 10. It was one of the tablets anyway.

Customer support seem to say something new every time you phone them, all we can do it wait and check back on XDA tomorrow to see if anyone's phone turns up. If it's a measly 2~3 people again, we can pretty much bet Google have no stock and something is wrong on that front (most likely most of the stock going to retailers).
[Nexus 4 General] MizuhoChan:
Ah, right. That could be what I'm thinking of.

As for lack of stock, that had better not be the case. Though I suspect they'd make sure to get them out before the deadline for shipping them out comes up, at which point, people would be complaining and whatnot.

Which should technically be Friday, I think. 3 days, yeah. Friday.
[Nexus 4 General] nozzla:
How much are cpw selling for?!
[Nexus 4 General] CodeMonkey:
Apparently price is £349 but no-one's been able to buy so far..
[Nexus 4 General] MizuhoChan:
Is that for the 16GB?
[Nexus 4 General] hospital349:
I just received this response via email from google:

"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.

According to our records, your order should ship by the evening of 15-11-2012.

Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information."

I purchased my Nexus 4 16GB in the early morning on the 13th. The email itself is probably automated or templated at the most. Believable or not, I'm sure we'll all have ours soon enough. The earliest of next week is a prediction (at this rate).
[Nexus 4 General] CodeMonkey:
I believe so.

It'll be a cold day in hell before I pay that for 8gb
[Nexus 4 General] Nexx:
Good news!

Just received an e-mail letting me know my 16GB Nexus 4 has shipped via TNT. Hopefully will arrive tomorrow or Friday, but based on other people getting theirs delivered, I'm hoping for tomorrow =)
[Nexus 4 General] :
what time you order?
[Nexus 4 General] MizuhoChan:
People are paying that on ebay. I was thinking of selling my 8GB, which I settled for and getting a 16GB, if true. Though I guess it'd be a while before they sell it sim free...

I think I'll just stick with the 8GB probably.
[Nexus 4 General] Audioboxer:
Great news, you will get it tomorrow :good:

I do hope this isn't another case of two people getting it shipped tonight Google... :eek:
[Nexus 4 General] doodalon:
Just got my delivery tracking number email at 9pm!!

Order date: Nov 13, 2012 12:25:29 AM PST

That's the time of my order If that helps anyone. Hopefully it's 24hr shipping!!
[Nexus 4 General] Acritter:
I was told that my order was in a chargeable state last time I rang up and that it had something to do with the update on January 2nd but they didn't really clarify or explain what it meant. I just assumed the CSR was talking out his arse. However, Google placed a hold on my card today for £289.

Had your play account updated to the 2nd?
[Nexus 4 General] ifti_a:
289.98 ?
[Nexus 4 General] blizard80:
should be...
[Nexus 4 General] Acritter:
Sorry typo!