yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Lawliet:
For what it's worth I gave a call regarding the 3-5 days order. And I got these

- They are very sorry and will be "looking at the orders" everyday to see what they can do about them

- Delays of 3-5 weeks when I pressed for an estimate

- Can ask for shipping refund after we get the order.

- Suggested I could either be patient and wait, or re-order. I asked if there was even a point in re-ordering and if it actually helps to get the item faster, he couldn't say anything but recommend that I be patient and wait out my order. Something fishy here.

Then he proceeded to ask if I would like to do a survey.
[Nexus 4 General] newbintraining:
Oh, here is the latest email received from Google for me. Although he didn't answer my query as to the delay timeframe, they are going to refund my postage at least.
[Nexus 4 General] smadger:
Not sure about the hard copy - I don't want to breach my shipping estimate! :) (sorry I know that was bad, but I couldn't resist)

I'm trying to get hold of a real person at Google, even just a CSR to try and find out specific details for sending a hard copy and a few other things, but none yet.

Just want to try and help. When I started there were so many people getting angry because of the quality of information. And again from the data, it generally seems that if people were told first time roughly what the situation was, they'd all be fine with it. But there's also some people that have been waiting weeks already, and been over 5 different shipping estimates. It's just crazy. So at least this we can unify our message, try and understand what's actually happening, and at the very least help Google improve it for next time.
[Nexus 4 General] ermacwins:
I am fairly confident that my 1-2 weeks orders should be with me this time next week.
[Nexus 4 General] Vahndroid84:
Got this now in response to the email that i've wrote them yesterday

"Thanks for contacting Google.*I understand you have concerns about your order. I'd be happy to help you out. It looks like everything is going ok with your order and the below information might give some insight as to when it will ship.

If the quoted ship time for your order is 2-3 weeks and under, your order will ship between 12/12 and 12/18 with 2-day shipping. If your quoted ship time is longer than 3 weeks, then you will likely receive your device after Christmas.

If you need any further assistance, feel free to respond directly to this email or visit our help center at blabla...

Regards,

Nicole

The Google Play Support Team"

edit: i'm a 1-2 weeker
[Nexus 4 General] abz54:
This is my series of emails.

Hello ****,

Thank you for contacting us.

You have 21 days to return the original device not 21 days to*receive* the device. You can return the device if you have the RMA and shipping label. As for a replacement device, unfortunately they are on backorder and will not be shipped for 3-5 weeks. I apologize for the*inconvenience*and appreciate your patience.

If you have any other questions please feel free to reply back to this email.

Thanks,*

My reply

I do not have a shipping label therefore does the 21 days still stand to get my device back, I was also assured that there are separate devices reserved for RMA.

Hello ****,

Thank you for contacting us.

The shipping label will arrive in 3-5 business days from when you requested the replacement device. Sorry about*the*previous email there is a stock reserved for RMAs.

If you have any other questions please feel free to reply back to the email.

Thanks,
[Nexus 4 General] Nathtech:
As long as i get mine before christmas i have no complaints. But im seriously dounting that will happen. Really worried that whats happened to 3-5 dayers is going to happen to 1-2 weekers.

Please google dont screw it up!!!!
[Nexus 4 General] catlog:
Hmm... sounds like hope, but then again, they'd do anything to get us to stop contacting them.

Mixed responses are coming from all directions, it's now very hard to know what to believe that comes from the CSR.
[Nexus 4 General] kakesen:
Hi guys, ordered mine 2 days ago. 6-7 week delivery estimate, rocking a nokia n78 in the meantime :)

Does anyone know where the units are shipped from? Is it the Dublin address Google Commerce Ltd, Gordon House, Barrow Street, Dublin 4 Ireland? Cause I'm Dublin based myself, had my sister order it from the UK. But pointless to have it shipped to the UK so she can ship it back to Dublin. But I doubt there's any way around that really..
[Nexus 4 General] hunnymonster:
Nope... Think of that as HQ. Shipping from Computer2000 in Leicestershire.
[Nexus 4 General] catlog:
As far as I know, they're shipping from the Computer 2000 distribution center.

Computer 2000

Harrier Parkway

Magna Park

Lutterworth

Leicester

Leicestershire

LE17 4XT
[Nexus 4 General] Nathtech:
Anyone think they will see there shipping emails tonight? This whole fiasco has got me down in the dumps. A Shipping email would be just what the doctor ordered! :D
[Nexus 4 General] Vahndroid84:
Hopefully...

seeing most of the german guys get their emails...and us with nothing also this evening/tonight.... will defintely bring me down
[Nexus 4 General] :
Precise location of Computer2000 centre http://goo.gl/maps/1IT0r
[Nexus 4 General] Nathtech:
To me, Germany getting theres is a good sign for us but i coukd easily be wrong. I really just want it to ship allready, then i wont havr to spend hours on this thread everyday looking for news etc!!
[Nexus 4 General] smadger:
I am working on an official confirmation from Computer2000 that they are dealing with the Nexus 4. When I hear back I'll let you know.
[Nexus 4 General] stennett:
The company I work for has a depot at Magna Park! Might send someone round tomorrow to see if they have any phones in Stock! lol
[Nexus 4 General] CrazyPeter:
How many 3-5dayers do you think there are? The vast majority of us are all 1-2 days and in the same boat. I am pretty confident that as long as the shipment doesn't go awol we will get the very soon.
[Nexus 4 General] munkimatt:
I have no doubt whatsoever that we won't see shipping emails!
[Nexus 4 General] Confused_Cheese:
Another phone call about my 3-5 day order, another vague response :( The CSR's just honestly don't have enough information to answer any questions. He checked over my order, said everything looked fine and that it had been authorised successfully and that he'd check with some other departments after he was off the phone to me. He also checked that it had been 'escalated' to a shipping specialist.

He had no knowledge of there being any issues with orders for 3-5 days, but knew that some phones had been shipped to newer orders when they shouldn't of been.

If the 1-2 weekers get shipping emails and I don't that's probably it for me. I feel so frustrated with this whole process which should of been so simple. If the CSR's could actually answer me with proper information I'd feel much better about it. Its a shame, as the guy was really friendly and seemed keen to help.
[Nexus 4 General] Nathtech:
I hope your right.
[Nexus 4 General] smadger:
From the data so far...

In the UK, 44% of orders were quoted as having a 3-5 day shipping estimate after ordering.

Sorry :)

Edit:

Seems high? This is because the data is mostly from users who will have tried to communicate with Google SO FAR. Thanks.
[Nexus 4 General] Roboffabike:
Nexus 4 on Orange/EE

Hello all,

Anybody with Orange/EE UK heard if they will be offering the Nexus 4 as an upgrade?

No info at all on their site.
[Nexus 4 General] dingo dog:
Theres a funny story for you all. I have emailed numerous times to customer service. And I god back just same templates as you guys. I thought ill just try for a laugh email them With " yada yada yada "my order number" yada yada yada. " And the response was one of the presorted emails about me receiving order by 19/12/12. So actually nobody even red my emails. Im a 1-2 weeker myself. Had to sell my red s3 for this. And stuck with s1 till my N4 will be shipped.
[Nexus 4 General] coukalamin:
Guys could some one fill me in on the 3-5 days delivery. Has anyone's actually shipped or still back ordered
[Nexus 4 General] smadger:
From the data so far... (quickly becoming my favourite words)

Other than those who were leftover from the first batch in November, No. Nobody has received a shipping email or had their device delivered.

Please if you know people who have got their device, it's critical we get them to register on the site too so I can say this info with more confidence for you all.

Also take a look here... https://sites.google.com/site/nexus4cr/calling-google
[Nexus 4 General] jonmorris:
Here's the inside..

:p
[Nexus 4 General] jbuk__:
Just got off the phone with a tired american-sounding CSR who says that he needs to 'investigate' my order before he can give ma shipping estimate. He also denied any knowledge of orders being sent incorrectly when I brought up the case of my friend who received in 2 days a 4-5 week estimated order.
[Nexus 4 General] :
Where's all the Nexus 4's?! Wow they've really ****ed up lol
[Nexus 4 General] Confused_Cheese:
If you look closely... maybe squint a little, you can see the 5 nexus 4's Google ordered ready to go out in the far corner :silly:
[Nexus 4 General] furrypotato:
I've looked back to Dec 5th on this thread and first shipping email was just after 7pm.

It's now almost an hour later than that with nothing so far from anyone so not expecting it tonight now :(
[Nexus 4 General] Makkhdyn:
Your sample is skewed, only people with a 3-5 day shipping are worrying right now (as we're past the 5 days), those with 1 to 2 weeks are less likely to use your form right now.
[Nexus 4 General] mblake01:
I ordered mine on the 4th (16gb version) after having two kicked out of my cart in the first fiasco on the 13th November. All done and dusted by 17.41 pm and happy enough with my 4 - 5 week wait. My sons friend ordered his 2 hours later and wanted an 8gb version and again was told 6 - 7 week delivery. Lo and behold the next day he got his tracking number and a day later received it at his home. Ordered Tuesday night at 7.00pm on the 4th and delivered on the Thursday. I'm still sat here waiting spitting feathers thinking about it, but hes not allowed to open it until Christmas Day. So with a bit of luck mine might just arrive in time to wave it in his face but I'm not too hopeful, I've got till the 8th of January before I can say it arrived late.
[Nexus 4 General] jonmorris:
They're reserved for people who order on December 23rd, who will get them hand delivered by Larry Page.
[Nexus 4 General] smadger:
True, and a fair point. But I do say that this from the data so far, and I am asking people to register their complaint about the quality of communication, not a failed delivery, so I hope it is of some use. For example I have people who have been given an initial estimate of 2-3 weeks, and after asking google for a clarification (for a reason unknown) they have been given 5 or more alternative estimates. Just trying to be helpful :)
[Nexus 4 General] donothurtme:
How on earth has nobody in the upper management caught a whiff of how we've had no updates for over a week after ordering? Have we not been making enough noise, or is CSR just too stupid to understand that this is a consistent problem?
[Nexus 4 General] jonmorris:
Why would Google want to admit to any problem of this magnitude? If anyone got an email admitting problems, or that they messed up and supplied devices not in the correct order - it would be emailed to The Verge/Engadget etc and Tweeted in seconds. And THEN the mainstream press and Apple fanboys would be all over it - and that would make Google look like idiots. Did Google ever admit to the Nexus 7 mess up, and for all I know the Nexus 10 has the same issues.

By playing down the problem and being vague, it looks to many outsiders as if it's just a bunch of geeks moaning. I am sure Google is quite happy for that to be the case.
[Nexus 4 General] smadger:
Personally, my guess is one of two scenarios (of which I could be completely wrong and am prepared to be proven otherwise.)

1) Google / LG see this a publicity gold, "there no such thing as bad publicity", and are milking it at the expense of the unfortunate CSR's and current customers.

2) The more likely scenario in my mind given the data so far, and our historical knowledge of both Google as a company and it's ethics, and it's passed product launches. Something went wrong, and they have pulled the plug on communication before they make things worse.

So for example there were huge numbers trying to get the device on launch. Not unpredictable, but a possible situation that may have caused their systems to overload and malfunction. Rather than telling everybody "hey it's all screwed", or make the situation worse before they know the real cause and possible solution, they clam up.
[Nexus 4 General] smadger:
I must point out an earlier comment that this data is an indication from the data I ahve collected SO FAR, it may well be slightly skewed due to the nature and timing of the data collected. thus you cannot make the statement 44% of ALL ORDERS COMPLETED on the 4th.

Thanks

:)
[Nexus 4 General] donothurtme:
Well, quite simply they're losing loyal customers like this. Sure, the S3 might not have the stock android experience, but at least I get a damned phone in my hands before the entire telecommunications industry takes leaps and strides into the future :P
[Nexus 4 General] :
I have been waiting since September for the release of the latest Nexus phone as I'm an Android virgin. I've spent most of my time with iPhone and iOS these past 4 years so as stated previous this isn't promising first experience of Android and Google for me :crying:
[Nexus 4 General] bhoyjd:
Same as you here, still got my iPhone 3G which hasn't been working properly for over a year, never had an android before either so this Nexus better be worth the wait.
[Nexus 4 General] dpmcalli:
It seems a little quiet on this board after yesterdays excitement. I guess people aren't optimistic for receiving shipping emails today. I have to say Im feeling the same and am skeptical we'll see anything this week.
[Nexus 4 General] Michealtbh:
**** it, I'm gona buy one from o2 or Carphone Warehouse tomorrow (if I can find one in stock). Really don't fancy waiting an indefinite amount of time one one from Google. Came into a little bit of extra cash so I don't mind paying a bit extra.
[Nexus 4 General] newbintraining:
No change on my order tonight (3-5)... Contemplating cancelling and buying some cheap 3g phone just so I can go back to my contract sim.

I wonder what the big g would do if everyone cancelled their orders...
[Nexus 4 General] catlog:
I feel you bro. I'm still an iPhone 4 user, but I've grown very tired of iOS. The operating system itself is outdated and stale in my opinion. And having to jailbreak to do things Android out of the box is frustrating. I just hope that my Nexus 4 will turn up before Christmas so I can enjoy it as an early Xmas present.
[Nexus 4 General] Nathtech:
I am getting so f*cking frustrated now!! Ffs google get your act together and at least give us some bloody news!? Jeeshh
[Nexus 4 General] tonybhoy:
probably f**k all
[Nexus 4 General] newbintraining:
They would probably send them out without charging know their system... :laugh:
[Nexus 4 General] Stewb179:
Now there's an idea... It's reached the point where I am perfectly willing to force Google to respond. Has anyone though to do exactly that and send this (and the hotukdeals thread) to The Verge etc.? If a tech site were to pick it up and run it then (you'd hope) google would have to make some form of statement. I don't really want to but it would certainly make google think carefully.
[Nexus 4 General] dpmcalli:
Got a link to the hotukdeals thread?
[Nexus 4 General] useless123:
Well I got back in contact with Google today and demanded to speak with a supervisor. I'm presuming they're in another office as there was no background noise like with frontline CS. Anyway, they essentially told me to ignore the emails regarding delivery time frames - they're all automated and they had some sort of glitch yesterday apparently.

They informed me the Dublin warehouse thing was nonsense (second employee that lied) and that a distribution center in mainland GB was being used.

They said they had limited access to details and could only say that my order (17:05, 3-5 days est.) was listed as a preorder! She couldn't tell me why or how, only escalate my case to a shipping specialist. I let her know this had been done twice already and I had still received no communication from anyone at Google. She said she would try push it forward but couldn't guarantee delivery before Christmas.

****ing fuming, such absolute nonsense from a company that size!
[Nexus 4 General] Stewb179:
should xfmeirc

http://www.hotukdeals.com/deals/nexus-4-stock-today-5pm-279-google-play-store-1391519

There it is, someone posted it on the Dan Cobley's (UK MD of Google) G+ page.
[Nexus 4 General] smadger:
I have sent this thread and a link to my site to many news sites, including the Verge = rejected within minutes unfortunately. But more people doing so surely cannot hurt!!!!

---------- Post added at 09:38 PM ---------- Previous post was at 09:36 PM ----------

I'm waiting for an official response from c2000 that they are dealing with google, nothing back yet.
[Nexus 4 General] Android001:
The above not sufficient?
[Nexus 4 General] smadger:
Awesome! Thanks pal. Excuse the shoddyness, but I'm run off my feet at the moment so I'm missing loads of stuff.

Where possible I'm trying to get information from more than one source (as true good journalists do) to prove its valid and make sure I don't pass on bogus info to you guys, I've tried contacting them but got this...

"This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, because the message was forwarded more than the maximum allowed times. This could indicate a mail loop."

Can anybody else give me a second source, just for peace of mind?
[Nexus 4 General] :
I remember from the N7 launch shambles someone phone up Compter2000 and they confirmed they where distributing them.

C2000 said they where doing the N7's and they where extremely surprised that this guy had phoned up asking about them.

My bet is they are doing all of Google physical products in the UK, even if they deny it to you.
[Nexus 4 General] jamesj999:
They're not denying it, they said "Unfortunately we ARE the distribution..... Blah"
[Nexus 4 General] ozzjim:
I ordered a week ago now, and am in the 6-7 week boat.

How do you see where it is pre order or backorder etc? My order just says thanks for the money etc.

Also, I emailed google asking about the shipping time coming down, briefly to 4-5 weeks a few days back, and if that meant my order was going to be sooner that the estimate. They replied saying thanks for cancelling the order. 24 hours later they mailed back to apologise and that they had not cancelled. God knows what they are up too.
[Nexus 4 General] newbintraining:
Yes it might be an idea to send this thread and the huk one to many media sites, verge, the register etc and see what happens. Google deserves a lot of bad publicity for this, not just the 'oh wow its so cheap' and 'look how it sold out so quickly', but more like 'Google screwing up nexus deliveries, ignoring customers'.

I'm going to send these to as many sites as I can find.
[Nexus 4 General] chandlerweb:
From Dan Cobley, Managing Director, Google uk...

Dan Cobley

7 minutes ago

Dear all.

Thanks for your patience and my profuse apologies again for the poor service you have all received. I agree that this is not how we should be communicating with our customers.

I am still waiting for an answer from the team that I think is good enough to share. I hope to get that and share it tomorrow.

Dan

Source: https://plus.google.com/u/0/113390679691036376988/posts/5GygopdUCSZ
[Nexus 4 General] newbintraining:
Thanks for the update, we might finally be getting somewhere? Roll on tomorrow.
[Nexus 4 General] :
Reply from Dan Cobley

https://plus.google.com/u/0/113390679691036376988/posts/5GygopdUCSZ

EDIT: didn't see chandlerweb's post
[Nexus 4 General] catlog:
Just hoping for an official answer now.
[Nexus 4 General] theimpaler:
Shipping: 3-5 Days

Google Play: Complete

Google Wallet: Pending

TNT Email: No

Fed Up and want my new Phone: Yes

Good news that Dan is on it. Fingers crossed he is just honest with us and sorts out some form of answer, even if it isn't positive, I'd rather just know honestly what's going on!

I still find it ridiculous that a company, who's primary "product" is search - the organisation of information, can't organise information correctly to send out orders in order and organise information to keep us all informed with accurate updates as to what's going on... Going to phone Google Play tomorrow and have a polite go. Will try to get as many answers out of them as possible, and escalate it till they do give me satisfactory ones!
[Nexus 4 General] BLADESMAN1889:
As yet I haven't even placed an order as I won't have the cash until Xmas but I have been following the thread and I really feel for you guys - I am ACTUALLY feeling your frustrations - I know I would be going absolutely ballistic if I were in your shoes - its the not knowing anything that is the worst thing.

Obviously there is NO STOCK ! and if you go by the time it took for the 2nd batch of phones to go on sale then that is the time frame until the next batch is delivered [off hand I'm not sure what it was] but the spanner in the works now is that when those phones do come back into stock they are going to get stuck in all the xmas backlog.

Anyway here's hoping for you guys.
[Nexus 4 General] :
I honestly don't see the point in phoning Google.

The poor people working in the call centre have absolutely no information.

Thats why people are being told so many different things.

Hold tight and see if/want Dan has to say tomorrow.
[Nexus 4 General] jvmaniac:
Well it turns out that not all the Google CSRs are incompetent after all. A CSR named Carter took charge of my request for a refund for lost shipment, and within two days, I got it. Efficient as can be! Still waiting for some communication from Google though. Maddening!
[Nexus 4 General] ozzrahog:
dan's PR will issue some bland PR in his name tomorrow promising to learn from this and thank us all for our patience in this difficult time
[Nexus 4 General] Confused_Cheese:
The reason I phoned was to escalate my query to someone more senior, unfortunately no reply yet but hopefully they'll give me some more info.
[Nexus 4 General] ozzjim:
Where does your wallet say pending?
[Nexus 4 General] jvmaniac:
Don't think that's what he meant by "an answer from the team that's good enough to share", but yes that could very well be the case. Let's hope not
[Nexus 4 General] :
On the play store click on 'My Orders & Settings' at the bottom of the page.

Should say in there.
[Nexus 4 General] Vahndroid84:
And while we are on the way to get an answer...germany still continues to get his phones. Another shipping email at 23:33pm...bah...
[Nexus 4 General] NabeShogun:
For the wallet (not the play store) once you've opened google wallet up (there's a link the order in wallet when you click info in the play store orders section ) then just click on transactions on the left hand side ...
[Nexus 4 General] errukine:
"an answer from the team that's good enough to share"

To be fair, I read that as either they haven't actually come up with a decent reason (or are all blaming each other) and he's having a dig at them, or he has a whole bunch of reasons, and they need to solidify the mess into a coherent statement.

The language he uses speaks volumes imo, and he's obviously not happy.

I'm not happy either, as if the phone doesn't arrive, I'm probably not getting any sexy time for a week or so: It's a joint birthday & Christmas present for the missus, and I'm staying at her family's place this year, so turning up without a present for her is going to be fookin' horrible!
[Nexus 4 General] CrazyPeter:
Grow up. How is pathetic media blackmail going to help things?