yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Sisric:
Just got an email from Google Support about my order.

"Thank you for contacting Google. I can see how you are frustrated with the status of your recent order. I would feel the same way in this situation.

Due to incredibly high demand, the Nexus 4 is now on backorder. Your device will be shipped out up to 3 weeks from the original order date. We are working to ship all items in your order as quickly as possible within the 3 week time frame. You will receive an email confirmation as soon as your order is processed and on its way.

We apologize for the inconvenience and thank you for your purchase."

Ordered on the 4th got a 3-5 day delivery time so maybe they are being shipped around the same time as the 1-2 week ones will be? SoonTM
[Nexus 4 General] chandlerweb:
Totally agree, I thought exactly the same as soon as I read it.
[Nexus 4 General] :
+1 from me too. You can tell from the way it has been phrased that he is unhappy with the lack of communication as to what has caused this issue in the first place.
[Nexus 4 General] ozzrahog:
sorry but it sounds like a 1970s ransom demand, Google will ignore it or at best acknowledge it with a bland holding response.

Fact is they have messed up the play store but are making more money from the contract sales via O2, 3 etc so LG/Google will supply them first.

That's why my play store N4 is god knows where but my sons N4 was ordered on 3 today and is already on the lorry to him

Face it the play store orders are the lowest priority
[Nexus 4 General] ozzjim:
Pre-order thanks for pointing out.

Don't expect it before the end of Jan, although reading on here I am tempted to order a second one to see if I win the lottery
[Nexus 4 General] smadger:
Fair enough, I'm not a word-smith or legally trained, I'm just trying to get the message across. What are your suggestions?
[Nexus 4 General] curtisf08:
I think your goin-in abit to quick and hard, all what you state is true and blatantly undeniable fact not matter how you say it.

If you/we sound to hostile and demanding we might not generate a honest, resolving and apologetic response

Seriously tho, I do respect all what your doing for us
[Nexus 4 General] smadger:
Done, thanks.
[Nexus 4 General] BLADESMAN1889:
The letter looks great m8 - you are doing a great job on behalf of these guys - so come on guys give him some feedback he doesn't have to do this and I'll bet he's spending a lot of time on it also.
[Nexus 4 General] smadger:
Open to suggestions guys? :)

---------- Post added at 11:22 PM ---------- Previous post was at 11:21 PM ----------

lol, about 6 hours sleep in three days :) (and i think my boss is pissed, but we;ll skip over that bit)
[Nexus 4 General] Stewb179:
I think you've typo'd on "2-3" day delivery, should be 3-5 days. Other than that I can offer no improvements, I can do no better. Thanks for putting so much time into this.

EDIT: I myself typo and can't edit as I need to wait 5 mins...
[Nexus 4 General] smadger:
Updated, cheers for the help!
[Nexus 4 General] hicks12:
Apart from that typo which you fixed I believe it is a solid letter, my English is terrible but in my opinion it isnt asking to much and isnt childish so spot on!.
[Nexus 4 General] bengrendon:
Brilliant work Smadger i for one am defiantly happy that some one is fighting our cause. Can you imagine the uproar and possible thermonuclear meltdown if this were Apple. I am sure Wars have been started over less.

Okay a bit extreme but iahve made my point great work get this off to Google and let Ass chewing commence.
[Nexus 4 General] stereopixels:
Looks good, smadger; you get the correct points across without resorting to aggressive language or unreasonable demands. Happy to be undersigned on such a letter. Thank you for taking the time to write it.
[Nexus 4 General] chandlerweb:
Just my personal opinion but I think in light of the progress being made by Dan Cobley, Managing Director, Google uk we should give him time to reply. This excessively long and harsh toned letter may have a detrimental effect.
[Nexus 4 General] ozzrahog:
I would suggest softening the language and point out the people who are being marginalised are the people who would be advocates for the google/android brand. Therefore it is in google's interest to keep this group happy as we will be the people who promote or denigrate the brand from our (rightly or wrongly) perceived positions as IT gurus amongst our families/friends

In other words make keeping us happy commercially attractive to them
[Nexus 4 General] newbintraining:
Should we wait and see what Dan comes back with tomorrow? If it is no satisfactory then send the letter.
[Nexus 4 General] smadger:
Thanks for that, updated.

I've updated the account I'm using to G+ I will post the letter there also. I'd love to go through everybody's points that you are making and add them, but it's simply not going to be possible. So I suggest you go and +1 when I post, and add your comment there, is that OK with you guys?

look for the email on my website, nexus4cr@gmail.com

---------- Post added at 11:39 PM ---------- Previous post was at 11:38 PM ----------

I can hang on for a while, but personally see no point, what do you guys think?

EDIT - I'll sleep on it and see what happens.
[Nexus 4 General] Josh98:
Got my consent smadger, good job! Personally don't mind when you send it out.

(I've filled out the form btw)
[Nexus 4 General] jordieg03:
Looks good to me Smadger! :good:
[Nexus 4 General] Egg Chaser:
Hi everyone, new to the forum.

I ordered my 16GB Nexus 4 on the 4th December at 5:20:02 PM GMT, and was given a 1-2 week shipping estimate. So far, I've received no shipping email.

However, I have noticed in my Google account that my Nexus 4 status has gone from "Pending" to "Pre-ordered". Does anyone know whether this is a good sign or a bad sign? This sounds like a backward step to me, so I'm a bit concerned. I'm aware that it has probably been asked before, but it's quite a long thread to read...
[Nexus 4 General] Carnoustie:
Nice work smadger thanks very much for all the hard work and effort you've put into this, very much appreciated.

I personally wouldn't hang around for Dan the Man to come up with some half baked excuses and apologies, after all this isn't the first time Google has let us down. Any self respecting reputable organisation would have taken heed from the nexus 7 launch debacle but no not Google. They just dont give a toss tbh #untouchables
[Nexus 4 General] smadger:
Nice use of bold :)

Judging on the feedback I'm seeing, I think I'm gonna give it a little while longer, (have a very strong coffee) then send the letter in an email directly to Dan Cobley as he is the only Google employee that I've really seen who is looking to publicly take responsibility.

In the meantime, quick update on the site - 48 hours of statistics shows over 2000 unique visitors with most coming either from you guys here at XDA, or a thread over at HotUKDeals (randomly) So thanks for the support, but I am certain this is just the tip of the iceberg.
[Nexus 4 General] Motogp1:
Read the previous 20 pages , most of the 1, 2 weekers changed to pre order ,the answer is nobody knows what it really means .
[Nexus 4 General] catlog:
As far as I know, it just means a phone has not yet be allocated to us yet. Aka, the new pending.

Another thing is that it could be to sort Google's system out so that orders will now be shipped on a first come first serve basis.
[Nexus 4 General] newbintraining:
Letter is good, best to send to Dan like you said. Up to you if you wait for him to make a statement or not, like others said it probably won't amount to much really.

My 3-5 order is still "complete", no pre-order :confused:
[Nexus 4 General] .fahim:
I really support what you are doing, but being a 1-2 weeker, I wouldn't have expected any communication right now (beyond what I have already received), so won't be adding my name to the list until communication is overdue.

I am following the topic with great interest - I hope it yields a positive result for us all, especially those whose handsets are already overdue.
[Nexus 4 General] smadger:
I have posted on our G+ page, Dan's G+ page, and sent him a personal email from the contact on his + page.

I'll leave the form and site open for as long as possible for all who wish to register.

I need sleep now, so let's hope there is a response tomorrow. Thanks all, night night! :)
[Nexus 4 General] .fahim:
I posted about this including a link to the site and Mr Cobley's G+ page to the 'Back Page News' section of another forum I frequent. Some 'Back Page News' articles become Front Page articles which would give this lots more exposure and just to raise general awareness.

I hope that everyone is ok with that.
[Nexus 4 General] snowmobile:
Latest update on my 16gb 17:08 3-5 day order. My order was apparently passed to a 'team of specialists' a couple of days ago and this is the follow up reply:

Thank you for contacting us. I apologize for the delay. Unfortunately, due to high demand of the Nexus 4 there is a 6-7 week hold from the time you ordered the device.

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email, after which it will take an additional two business days for your order to be delivered.
​

Well if that is true for us 3-5 dayers we might as well give up now and just get a Nexus 5 instead. I suspect (hope) it's just more garbage churned out of the incredible Google cs machine.
[Nexus 4 General] donothurtme:
Lol I'm past caring now. I fly out on Sunday. Just going to have a good holiday and hopefully there'll be a nice phone waiting for me at the TNT depot when I come back :) it's just a phone in the end.

Does anyone know how long TNT would hold it for? I don't suppose a month + is on the cards :P? I think I might have to get Google to hold my order in that case.
[Nexus 4 General] catlog:
http://www.techradar.com/news/phone-and-communications/mobile-phones/google-nexus-4-now-available-on-three-as-o2-exclusivity-ends-1119010

Does this mean... *tin foil hat time*
[Nexus 4 General] NabeShogun:
I'm still curious to see if that white one advertised on talk talk ever appears (I don't think there ever was an official image) ... I would have thought someone might have bought it yesterday and be flashing it around the net...

(not that I'd get anything from talk talk ever mind)
[Nexus 4 General] newbintraining:
If that is confirmed by someone higher up I am cancelling it and getting some crummy £50-£100 android phone to ride out the wait till the next nexus lol.
[Nexus 4 General] Egg Chaser:
Thanks. It's not looking too hopeful, is it?

Like many others I suspect, I bought the Nexus 4 as a Christmas present. So if I don't receive it in time, I'm a bit ****ed really.
[Nexus 4 General] NabeShogun:
could maybe get a san fransisco 2 for 50 quid ... shame they aren't quite as excellent as the 1 was for it's time ...
[Nexus 4 General] catlog:
All of my Nexus 4 accessories have arrived and I've yet to get the phone itself. :crying:
[Nexus 4 General] Moonie17:
What wireless chargers have the guys that have ACTUALLY got their N4s using? Might have to get one on order...
[Nexus 4 General] catlog:
I seen some people using the LG QI wireless chargers. Any Qi compliant wireless charger should work as far as I know.
[Nexus 4 General] Moonie17:
Thanks mate.

Think I might wait for the official orb from Google!

Won't be receiving my N4 till end of Jan :( so meh.
[Nexus 4 General] catlog:
What shipping estimate did you get?

And I'm willing to bet that the official orb will get sold out just like the bumper and the phone itself. :(
[Nexus 4 General] browngeek:
SHIPPED!!

So after all of that, my order has shipped.

Ordered 5 Dec, 5-6 weeker. Just got notification that my order has been charged and I've got the shipping email. TNT tracking doesn't work yet though.
[Nexus 4 General] catlog:
Google still haven't fixed the system, it seems. Seeing later orders getting shipped puts my hopes down. :crying:

Congratulations anyways. Enjoy your Nexus 4 and the fact that you were lucky that Google's system screwed up. :p

---------- Post added at 04:26 AM ---------- Previous post was at 04:24 AM ----------

Also, what time did you get the email? and what does your Play status say?
[Nexus 4 General] RiCh_vRS:
Did you order the 8GB?
[Nexus 4 General] zukuvybz:
I still don't have my TV yet... Any news on the bumpers or does any one have a spare? Thanks
[Nexus 4 General] catlog:
Bumper's sold out, but still obtainable via eBay for £30-£40. :/
[Nexus 4 General] furrypotato:
So only one shipping email for UK ? And someone from Hong Kong who ordered on 5th gets it.

Sigh. :what:

I now expect our shopping to start properly today. But I have no faith at all that the orders will go out in correct order.

So, everyone just cross your fingers and hope you're one of the lucky ones. :banghead:
[Nexus 4 General] catlog:
Something tells me that some people from the UK will be getting their emails today. Germany had lots yesterday. Today could be our day.

Not necessarily in correct order, of course.
[Nexus 4 General] stennett:
Can't see anything happening until next Tuesday now. I thought something would happen last night! I love waiting and not knowing
[Nexus 4 General] geoffxxuk:
Are you from Nottingham aswell? I still haven't received my order and also been tracking this thread to keep up-to-date. My confirmation email says 4-5 weeks am I the only one in this time frame that hasn't shipped?? They took the funds straight away upon purchase and only recently had them return to my account the other day. I know what this means so don't need to panic.

Here's hoping some good news comes soon. :)

Forgot to mention. My order also says "pre-ordered" on Play but on Wallet "Pending"
[Nexus 4 General] browngeek:
Hello, to answer questions:

- Ordered 2 16GB's

- Showing completed on Google Wallet and Google Play

- Got an "order in progress" email at 3.03am 14 Dec HK time from Google Wallet

- Got an "your order has been shipped" email at 3.04am 14 Dec HK time from Google Play.
[Nexus 4 General] furrypotato:
So that's some 11 hours ago, is it ? About 7pm UK time. Looks like you're the only one.
[Nexus 4 General] ae1eks:
Very disappointed with the way Google has handled this now - phone cancelled. One more extra coming to you guys now. :D
[Nexus 4 General] catlog:
If I don't get a shipping email by the 19th, I highly doubt I shall purchase from Google again. :(
[Nexus 4 General] fremar:
Really regret that I dident order from the German playstore instead, but I dont understand German so good and coulndt find a Borderlinx alternative in Germany. Have given up the hope to get it to Sweden before christmas now, just have to hope that the batches that is supposed to arrive here today will be enough for the phones I orderd.
[Nexus 4 General] Vahndroid84:
1 phone has been shipped yesterday....hope that today we would have the same big wave as the germany did
[Nexus 4 General] catlog:
Also hope that they ship in correct order, and 1-2 weekers will receive. :D
[Nexus 4 General] browngeek:
TNT has updated, seems the item was picked up yesterday, 13 December, and sent as "Express".

Express according to TNT means:

"Guaranteed next day delivery before close of business"

So maybe it will arrive to my parents house in Croydon by the end of today UK time??
[Nexus 4 General] scho047:
its so frustrating to see people are getting their phones..... and when you talk to google... its just plain rubbish they throw it out at you... the latest lie i have been told is that supposedly there had been UK regional call centre which has been shut down due to overload....

i dont think i have ever spoken to anyone without an american accent....

but on a positive note, if at all.... he told me that google uk is expected to get shipment today to their depot..... but i dont know how true that is.... given they have been lying all the time. but i still do hope it gets here and again they have told me similar info about my order... in all separate calls that i should get notification towards end of this week (ie today or weekend) and target delivery of monday/tuesday..

but again that could all be lies.... dont know!
[Nexus 4 General] catlog:
Could be possible since Germany got their's yesterday. I hope.

---------- Post added at 07:39 AM ---------- Previous post was at 07:21 AM ----------

I hate to be clogging up this thread with my posts, but is anyone sure whether TNT deliver on Saturday?
[Nexus 4 General] manook:
They do but Google have not paid for it. Express is next working day however there is scope to collect it from the depot yourself tomorrow if you contact them when it shows it has arrived there.
[Nexus 4 General] scho047:
oh and this is somewhat positive email response i got... but nothing definitive but could all lead to a possible shipment arriving to uk depot...

Just checked again still no change. They been working on similar cases all day no promises but hopefully should see a change and have an answer tomorrow.

that is from CSR that i have been liaising with directly via email and he has been keeping me up to date with my order... seems very nice enough to keep me posted on a daily basis...
[Nexus 4 General] Vahndroid84:
Shipping emails have to be sent today...for tomorrow delivery. I don't think that tomorrow we will have a single shipping email...cause tnt doesn't deliver on sunday ;)

Hopefully today would be our day :silly:
[Nexus 4 General] catlog:
If anyone is calling Google today, can you kindly ask if they pay TNT for delivery on Saturday to be sure? And them private message me the answer. Thanks. :confused:
[Nexus 4 General] ant_thomas:
Another reply this morning. Just posting it in case it's of any interest at all to people. Still not had any reply off a "specialist".
[Nexus 4 General] Nathtech:
Ok so can someone comfirm? Google might be sending out our emails today? Iv missed a day on here :/
[Nexus 4 General] scho047:
excellent effort and thank you for doing this for all of us! :)

and yes it is at least a first step towards getting resolved or voices heard!

and hopefully given what has happened to Germany and Canada, it could be us next since we went on with purchase at similar time frame!

anyways thanks for your effort and time that has gone into this!!
[Nexus 4 General] Vahndroid84:
great job mate
[Nexus 4 General] Hereisphilly:
Yeah thanks for doing that, hopefully something comes of it!
[Nexus 4 General] madwyn:
I waited until 1:00am to check if it's available.

I tried to proceed the purchase around 8:40 in the morning, but it returned an error, later the phone was gone from my shopping cart.

So bad shopping experience for the first time I try to pay to google. I won't buy the money robbing ones from ebay, just need to wait.
[Nexus 4 General] StuMcBill:
What are you guys using to refresh the page and notify of any changes?

I have installed Auto Refresh Plus for Chrome, but I dont think it will notify me of any changes!
[Nexus 4 General] TeRRa4:
I'm using my eyes. Got it running on a second screen. Sorry I couldn't be of more help.
[Nexus 4 General] Higgsy:
use page monitor for chrome - you dont even need to have the page open just chrome and it will notify you. you can configure it for the interval between checks and get a desktop and audio alert.
[Nexus 4 General] theoneofgod:
Works fine. Set it up right, and once it detects that something is found or lost, ex: "Notify me" it will stop refreshing and alert you!
[Nexus 4 General] StuMcBill:
Yeah but that doesn't seem to refresh the page so how can it check for changes?
[Nexus 4 General] Larac:
Am I the only one who is surprised that expansys are not selling this @ £399 yet?

They still have the G Nex for £299....
[Nexus 4 General] losimagic:
As soon as it tells you there's a change, refresh it yourself.
[Nexus 4 General] Higgsy:
it checks in the background, you don't even have to have the page open. it will alert you - you click on the alert and it will take you to the page, it will also highlight what on the page has changed
[Nexus 4 General] kaiowas82:
HaHa...I'm just back from my local Phones4u in MK, and they told me it's discontinued!!!! I had to leave to do not laugh in his face....
[Nexus 4 General] L0cke:
I also think that updating the page to say "OUT OF STOCK" would be far more appropriate, than just "COMING SOON" which it has said all along.

They should have really allowed pre-orders, at least then they would have had a good idea how many units they needed on release day.

I'd love to know how many units they have sold in the UK.

---------- Post added at 02:54 PM ---------- Previous post was at 02:52 PM ----------

Classic!
[Nexus 4 General] skrobul:
short python script that is checking page every minute:

#!/usr/bin/python
import urllib2
import re
import time
from PyZenity import InfoMessage

while True:
response = urllib2.urlopen("hREMOVETHISttps://play.google.com/store/devices/details?id=nexus_4_16gb")
html = response.read()
if re.search('(?i)notify me', html):
print("Still not available: %s" % time.asctime())
time.sleep(60)
else:
print("Available. Finishing the script.")
InfoMessage("Nexus4 is available, hurry up!")
break

You will need to have PyZenity and Python installed in order to use it.

It will display popup message once N4 (16gb) becomes available. Remember to change the URL (remove the "REMOVE" part :) - I have less than 10 posts so can't post urls
[Nexus 4 General] PWF:
Just a quick question, if I buy a N4 Bumber now (I have a N4 pending in google wallet) do you think I'd have to pay the shipping on the bumper or would they just add it to the N4 order?
[Nexus 4 General] ticktime:
My order is still showing "Pending" status without estimated delivery date. Anyone is having the same here?
[Nexus 4 General] PWF:
Check on Play store orders, you should have an estimated delivery date on there, probably the 15th.
[Nexus 4 General] ticktime:
It is showing "Complete" only.
[Nexus 4 General] TeRRa4:
Confirmed. Sold out. No news on re-stocking yet.

Let down. :(
[Nexus 4 General] Tomdarkness:
Does anyone know if the delivery company they use (TNT?) do hourly timeslots for delivery like other couriers do or if they'll deliver to a neighbour? I'm likely to be out when its due to be delivered and I checked the depot for TNT and the closest one is not even in the same city (~30-40min drive on the motorway each way)
[Nexus 4 General] felleese:
Where did you read this?

Major let down
[Nexus 4 General] fleonard:
where they confirmed the sold out?
[Nexus 4 General] Leo Davidson:
None.

As far as I can make out, wireless charging is slow, inefficient, and finicky (have to place the device in just the right spot, and if it moves it'll stop charging).

The chargers seem expensive (though not all are, to be fair) and use up more desk space than having a wire sitting there that you simply plug in when needed (easier than positioning a device and making sure the charging indicator comes on a second later).

Wires also work better for charging devices on the sofa (wouldn't want a wireless charging pad sitting on the back of the sofa; don't mind having a wire dangling over) and in bed (no large enough flat surfaces for more chargers, just a windowsill for my phone and a holster/bracket on the wall for the tablet).

Honestly, I think wireless charging is trying to solve a problem which does not exist, and actually making things worse in the process. Other than the novelty factor I don't see what the advantage is or why it is worth spending money & desk-space to get it.

It makes sense with electric toothbrushes, as they have to be sealed (so wires aren't an easy option) and they spend most of their time on the charger (so charging speed doesn't matter), but I'm not digging it for phones.
[Nexus 4 General] munkimatt:
Great work on that letter, Smadger. Very impressed that a member of the community took the initiative.
[Nexus 4 General] redmamoth:
Yeah thanks man, great work!
[Nexus 4 General] perrywhite:
Well done - thanks for this. At last its a direct response