yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] AndyBurns:
Well, since everyone is giving their pet theory ...

I think on the 4th they had a few UK phones in stock, perhaps left over from completion of the November orders. Plus they had deliveries scheduled in batches every 2 weeks.

So they open the floodgates, expecting to assign the few in stock to the 3-5 dayers, then assign the batches as 1-2 weeks, 3-4 weeks, 5-6 weeks etc, on a first-come, first-served basis.

At this stage the ****-up happened, and somebody shipped the few stock phones to the late orderers, rather than the early orderers.

Now they have to wait until (yesterday?) for the next batch, this was supposed to fulfill all the 1-2 weekers, but I suspect they'll now make sure the 3-5 days and the earliest 1-2 weekers get shipped within a couple of days ... But I think there will be a few unlucky ones as they won't have quite enough in the batch due to the "lucky" 5-6 weekers who already have a phone,unless enough people have cancelled to cover those who stuck with it.

The pattern should continue every fortnight with them getting a new batch in and fulfilling the 3-4 weekers, then the remaining 5-6 weekers etc, once the process smooths out a bit they'll start taking orders again.

So while Smadger has done a good job of raising the profile of the problem caused by sending the 3-5 day stock to the 5-6 week people, Google haven't necessarily done anything in response that they weren't about to do anyway, i.e. the next batch was always due yesterday for the 1-2 weekers.

Anyway, it seems to me that most of the 1-2 week orders will arrive before crimbo, just as planned.

The only people who can rightly be annoyed at google are the 3-5 days who didn't get it delivered last week, and maybe a few 1-2 weekers who might not get one next week, other than that Google have been poor at explaining the situation, their CSRs ought to just say "sorry we don't know" rather than invent stories for people phoning up, let them actually deal with faulty phones, mis-deliveries etc, but they shouldn't get involved until delivery dates are missed.
[Nexus 4 General] bhoyjd:
A Positive to this mess of a launch, the phones we will be getting are likely to be from a quite late shipment, meaning this batch of phones has less chance of defects from the orders back in November. Problems which may have been dealt with such as the rattling, glue heating up on screen etc.
[Nexus 4 General] NabeShogun:
I don't even think the 3-5 dayers can be annoyed, because at the time they bought it, it said 1-2 weeks ... later post-purchase on a receipt it mentioned 3-5 days (so they'll be lucky and get their shipping back) ... but as far as I'm aware, no one was quoted 3-5 days prior to purchasing and would have thought it would have taken (and been fine with) 1-2 weeks if the receipt hadn't said something different...
[Nexus 4 General] steviewevie:
Really pleased for you 3-5 dayers and 1-2 weekers. Things seem to be moving at last, which also makes it feel like things are getting closer for my own 4-5 week order.

Great job by Smadger in getting hold of Dan.
[Nexus 4 General] ermacwins:
Only thing I'm concerned about now is package getting 'lost' when out for delivery
[Nexus 4 General] ant_thomas:
We will be unlucky if we don't get our shipping cost back. A number of CSRs and Dan Cobley have said we will.

I'll definitely be chasing that one up. The shipping cost is expensive anyway, and they weren't shipped in the time frame stated in the confirmation email (which is what the CSRs say to refer to for guidance on time frames).

I know £9.99 isn't a lot of money in the grand scheme of things but a shipping refund is the least they can do for the 3-5 days people after the screw up.
[Nexus 4 General] scho047:
thanks smadger for all your effort and thank you Dan for putting things right at last.

lets just hope that we will all be getting our dreaded shipping emails today/tomorrow!!!

i will be so happy as long as i get it by Thursday this coming week as I will be flying out on Friday morning!!!

come on Google/Computer2000/TNT :) bring happy xmas to all of us that has been waiting!! :)
[Nexus 4 General] Vahndroid84:
Reading what Dan said....i just want to thank smadger for his job. I mean...Dan has explained what actually is happening with our orders (changing date...the money held from the cc ecc) so i think that he managed to give a look at the situation from the inside.

Hopefully we will have our shipping emails later this evening or monday afternoon...

Thanks smadger ;)
[Nexus 4 General] doubleluckstur:
I'm a 1-2 weeker and the only thing that concerns me is tnt only deliver before xmas if the device is collected on Friday or before. So the deadline Dan has given us is a very tight deadline :S but the credit card getting charged is always a good sign that it is coming.
[Nexus 4 General] smadger:
I was, and a lot of others were.
[Nexus 4 General] SXiCate:
So, things are now moving which is fab, I'm a 1-2 weeker waiting for a 16GB'er ... like others, my order is now showing as 15 December and I'm waiting with baited breath to receive my Nexus 4 ... my Samsung Galaxy Note is all boxed up waiting for the Ebay auction that it is listed on to end and i'm currently using a Dell Streak which is driving me nuts ...

All excited and then discover the last 2 digits of the postcode I entered on my order are wrong ... epic fail !!!!!! So, will it or won't it reach me, that is the dreaded question now ...

Also, the delivery address isn't my own and if TNT do attempt delivery and no one is in, I won't be able to collect it from the depot as I have no proof of address, I was in such a frenzy when they did appear back in stock that I didn't think things through ... :eek:

EPIC EPIC FAIL ON ALL LEVELS !!!!!! :crying:
[Nexus 4 General] hicks12:
Wow such good news and yes I also believe it may be true that nothing really got changed just one cockup led to this issue, always 1 - 2 weekers were in their time limit etc however for the 3 - 5 dayers it has been passed but I am happy to have it in 10 business days because if I am honest **** does happen and a good example is that with Amazon, 9 times out of ten they are solid and extremely good however one christmas present I ordered a month ago still is "Processing" and I have been told there is now a delay... **** happens and atleast we know whats happening!

Cant wait for my N4!.
[Nexus 4 General] 121C4:
Please don't write in dark colours, it's hard to read when using a dark theme

Thanks ;)
[Nexus 4 General] chowster:
I'm a 3-5 dayer and the play store has always shown "complete". My google wallet still shows "pending". Basically nothing has changed on my account since the 4th. Nothing showing on my credit card statement either. Is anyone else in a similar situation?
[Nexus 4 General] Shaun--77:
So i am im a 1-2 weeker and dan said next week my order is anticipated to ship, if that's after Tuesday i am claiming my shipping back because that's the date mine was supposed to go out by.
[Nexus 4 General] ant_thomas:
My Play Store date has changed to the 15th but that's all. No credit card charges yet and still pending and 4th in Wallet.
[Nexus 4 General] AndyBurns:
Yes, the first phone I got into my shopping cart on the 4th was a 3-5 day one, but it crapped out without letting me purchase it and disappeared from my cart (a repeat of what happened for most of us in November). A couple of minutes later when it let me add another to the cart, it was a 1-2 week one.
[Nexus 4 General] hicks12:
I am in the same boat, mine hasnt even changed in play store to say it was the 15th :(.

@Shaun-77... no its not Tuesday mate wait till wednesday as that is when your 2 weeks is up (the order was placed AFTER business hours) and remember it can take awhile to get tracking so you may well find it is in the system somewhere, should be with your Friday latest and then you may claim p&p back but I doubt it because AFAIK the 1 - 2 weekers were given ESTIMATED shipping dates whereas the 3 - 5 days got DELIVERY dates, big difference one can be moved the other can not which is why this has been such a faff :P.
[Nexus 4 General] chowster:
Mine has just now changed to the 15th in the play store. Possibly while I was posting. They are probably still going through them. Fingers crossed that we get them this week.
[Nexus 4 General] smadger:
I would say not to panic just yet, it's the weekend and banks can work in strange ways. I have also noticed people that were in limbo from original Nov 13th having action on their accounts. Google are actively looking at the problem, so if your bank status etc hasn't changed tomorrow morning, give them a quick call and explain.
[Nexus 4 General] brainwrong:
I am a 1-2 weeker and this seems like good news. Wonderful timing too because as of yesterday morning my iPhone 3gs battery seems to have died and will switch off completely at 60% charge

It's as if he knows I am abandoning him for a sexier model
[Nexus 4 General] Daidodactyl:
Hmm. This is pretty good news, but I'm pretty sure that I'm barely in the 1-2 week group. Somehow I deleted my confirmation, but I think it was at 5.17 PM or something.
[Nexus 4 General] 2.0:
Well I ordered on 5:27 and still says 1-2 weeks.
[Nexus 4 General] kxuli:
1-2 weeker here, no change at all, both gplay nor wallet, no charge in my bank account. Pretty disappointed :(
[Nexus 4 General] james_d:
Anyone else that's got one ordered know if shipping estimate is the date it will be sent or we can expect it to arrive?

Thanks
[Nexus 4 General] benjamin.j.goodwin:
Love to know this myself.
[Nexus 4 General] 3473:
For my Nexus 10, earlier today it said "Shipping Estimate: Nov 15"

Now it has changed to "Delivery Estimate: Nov 15"

Same thing will probably happen with the Nexus 4's
[Nexus 4 General] colloque:
my Nexus 4 is still on "Shipping Estimate: Nov 15" :)
[Nexus 4 General] vido.ardes:
a) The Nexus 10 was up for sale well into the lunch time

b) The same happened in Spain, Germany, France and Australia.

It wasn't a test. I'm not saying they won't put it back on sale soon, I'm just saying this morning was a genuine ****-up.
[Nexus 4 General] G405T:
You will both find that this changed based on the language option at the bottom of the page. The default language is 'US English' and displays 'shipping estimate' whereas the 'UK English' option shows 'delivery estimate'.

I hope the UK language is the correct one, as the two words potentially contradict!
[Nexus 4 General] jmquez:
I hear the O2 Arena are still giving away TV's if you buy a Nexus 4 16GB for £399.

Maybe this news will benefit someone. I love my Nexus 4!
[Nexus 4 General] L0cke:
I agree. I would think that they would state it is out of stock, if it is. The fact it says "COMING SOON", on both N4 and N10, suggests that they will re-launch (hopefully) today. Maybe 5pm?
[Nexus 4 General] james_d:
Haha well spotted. If I get it Thursday will be deligthed
[Nexus 4 General] fleonard:
That's what I hope:good:

It's a bit strange that they still keep coming soon after 8 hours if it's a real sold out
[Nexus 4 General] meanwhile:
not you alone mate, not you alone. managed to grab one 8.14am! confirmation 8.26am, but as many mentioned before it had some sort of problem on last page of order. never mind, hope it arrive thursday!
[Nexus 4 General] culac:
Anyone moved off Order Pending status in Google Wallet?
[Nexus 4 General] pichu23:
yep defo oos. sad as i already have clicked the accept and buy button. everything was going well.

called google, it didn't went through.

http://www.gsmarena.com/nexus_4_and_nexus_10_go_on_sale_sell_out_in_one_hour-news-5075.php <- source
[Nexus 4 General] CrazyPeter:
Little birdy told me argos will be selling the Nexus 4 in 2 weeks time, £299 for 16gb (no 8gb). Coming I the next flyer update..
[Nexus 4 General] shaneZ95:
Where'd you hear this?
[Nexus 4 General] L0cke:
Looks like it's a go for people in the US. Many people on another thread confirming their orders have been processed :(
[Nexus 4 General] C22d:
Well I'm glad the US launch went as badly as the EU!

Oh wait...

EDIT: Spoke too soon, looks like the N4 is just a LOT more popular than expected!
[Nexus 4 General] footboydog:
I have access to machines in the US but I'm having exactly the same issues I had this morning in the UK. I can add it to my cart but then I get an error message:

An error occurred while processing your purchase. Please try again later.

when I click proceed. It's an omnishambles in every country
[Nexus 4 General] rickykemp:
Nope.

Still pending.
[Nexus 4 General] aliburns:
There is nobody there giving away TVs just now. You have to take a photo of your Nexus, tweet it with some daft phrase or other and O2 will get back to you, no guarantee of a TV included.
[Nexus 4 General] Nexus-Revolution:
Same here, the only change I have is my date on the play store now says 15th. Check and see, hopefully yours has at least changed too.
[Nexus 4 General] Shaun--77:
i asked the CSR twice if i am allowed to claim shipping if my order goes past the estimate and both times he said yes certainly. So if thats the case im claiming.:p
[Nexus 4 General] kxuli:
Nooooo, not even that :( And on Friday, very early in the morning, I'll be away till the 4th January...
[Nexus 4 General] Vahndroid84:
Cmon google let us get our phones!!! Send those beautiful emails...send them!!!!
[Nexus 4 General] hunnymonster:
In all likelihood it will reach you just fine. If the error is an obvious one (letters reversed) it's something they deal with on a daily basis.

Hell, I just had a parcel delivered last week with my parents' address on it and they live in another country! Sometimes pays to have a moderately unusual surname :)
[Nexus 4 General] ranzzit:
Same here. Only the date has changed. Nothing else. Not sure if this is a good thing or a bad thing.
[Nexus 4 General] furrypotato:
Different banks handle charges appearing differently .

I'm with nat west and any charge always appears straight away.

My wife is with Coop and it can take a few days.

Anyone with no charge yet, what bank are you with ?
[Nexus 4 General] snowmobile:
I'm the same (3-5 dayer 17:08). Play store still shows complete and dated the 4th, nothing on my credit card and still pending in wallet. I hope it starts to move soon.
[Nexus 4 General] mjb1975:
Noob... Been lurking since ordering and then hearing about the problems.

I'm a 1-2 weeker, ordered about 1707 on the 4th. FWIW my order still says Dec 4th, hasn't moved to the 15th. Can't tell if there's a pending charge on my card (online banking doesn't showing pending, debit card.)

However, I did order another one on the 6th, quoted 5-6 weeks for that one. Paid by different card. Now THAT one shows as pending on that credit card. Only slight weirdness is that the pending charge is 234.99, £54 short (16gb). But I've also bought something elsewhere for £54 but would've thought it would show as 288.99 + 54, not 288.99 - 54!!! Odd, but it look like movement so am not going to over analyse.
[Nexus 4 General] Confused_Cheese:
Possibly silly question, but you sure that charge couldn't be something else?
[Nexus 4 General] Shaun--77:
i just wanted to thank smadger again for his hard work
[Nexus 4 General] TsunKit:
1-2 weeker and I have been charged again!

Hope this is good news!
[Nexus 4 General] uberNoobZA:
LOL

If I was you, I would cancel my order if still possible (if your phone is not actually shipped yet, it is possible) and order a new one. You may have to wait for new year but then at least you don't run risk of paying for a phone someone else may keep.
[Nexus 4 General] futuredok:
I don't think that is going to happen with a postcode error. A house number/street may do that, but not a postcode error as the rest of the address is correct.
[Nexus 4 General] GafferTaped:
I'm 1-2 weeker, ordered 4 Dec 17:07:16 PM. Order date changed to 15th yesterday. Still Pending in Wallet, and pre-ordered in Play store.

Paid with Natwest Debit Card; no charge on the card, but if you work out difference between balance and available funds in the current account, I'm £288.99 short - so another pre-authorisation / charge here. So while it doesn't show anything as charged, the money isn't available - I suggest that's the same for other Natwesters who aren't seeing a charge.

Hoping it'll arrive by mid next week, and I'll be one happy camper, my HTC Incredible S is on its last legs.
[Nexus 4 General] Harv.!:
Is it over yet ?...can I stop checking my gmail account 20 times a day (bloody gmail app won't send notifications on my HTC Desire C), can I stop keeping an eye out for a TNT van turning up out of the blue...can I have my "normal" life back ? I thought trying to buy the stupid thing on the 13th of Nov. was frustrating, but that was only the start...this has to be the end.
[Nexus 4 General] calyxim:
Last 3 digits of a postcode doesn't mean anything for a delivery.

I used to be a London motorbike courier mate trust me. How we use a satnav is a bit different. We enter first three letters of a postcode as "city" then enter street name.
[Nexus 4 General] Nexus-Revolution:
I'm with First Trust (basically a local Northern Ireland bank). They are crap, and I always have problems with them. Hopefully this doesn't mess up my order.

Has anyone actually got shipping emails yet?
[Nexus 4 General] farhie:
Don't think so :)

I haven't, my original estimate was 1-2 weeks
[Nexus 4 General] Xeodus:
I'm right in thinking that you don't see pending charges on debit cards right? I'm pretty sure I was quoted 1-2 weeks, and as of yesterday my order date in the play store was changed to the 15th...so...something seems to be going on at least!
[Nexus 4 General] Confused_Cheese:
I'm assuming there won't be any pick-ups on a Sunday and therefore no shipping emails.
[Nexus 4 General] sav_uk:
Does anybody have any idea of when the 16GB might be available for purchase again?
[Nexus 4 General] Carnoustie:
Am I the only one then that hasn't seen any movement?

(play / wallet / bank) I put a 16GB in the basket at around 505 and checked out at 507 (email 507 / 1-2 weeks)
[Nexus 4 General] jamesj999:
I would imagine it won't be until the new year.
[Nexus 4 General] spooksman:
With regards to the postcode error, if memory serves me right there are two parts to any postcode. The first part is the 'outgoing' sort centre, this gets the letter delivered to your local sorting office, the second part is the delivery locator - your street and house narrowed down to a small number of houses.

However, it is TNT delivering the parcel, so I would expect there to be no issue - they deal with things like this everyday - they would be mad to rely on a postcode only.

Only my opinion mind you :)
[Nexus 4 General] scho047:
any shipment emails??

i so would love to get my notification today/tomorrow!!!!

please google help us :)
[Nexus 4 General] kxuli:
I'm exactly in the same situation as you, mate...no change at all
[Nexus 4 General] knoxie:
Nah that must be for something else, the pending charge must be at least £288.99, my playstore delivery has now changed to yesterday ones assumes when it went through, the exact charge for the phone has been authorised by my CC company so happy days, I was a 3-5 dayer from the 4th, google wallet still says pending, this means nothing as people have had phones in their hands and the wallet still says pending, I am going off the playstore information as it seems more up to date with what is actually happening.

Good luck getting your phone
[Nexus 4 General] Tank-Montana:
I think it depends on how your bank goes about its online side of things. From what I read, some don't get transaction data over the weekends, whereas others have specific "Pending" sections. For me, it just says my "Total" and "Available" balances, where the latter depicts how much you can spend and the former is the actual, which does include pending charges.

Could be worth popping to an ATM and checking the old fashioned way with a mini-statement.
[Nexus 4 General] AndyBurns:
Short answer, no. But as a guess, if they stick to the fortnightly batches, then once they've shipped the current 3-4 weeks ones ...
[Nexus 4 General] munkimatt:
Dan said 'early next week' so I'm giving it until Wednesday night.
[Nexus 4 General] Daidodactyl:
I can't find my local depot :( I get this error

http://cgi.tnt.co.uk/depotlocator/depotlocator.asp?FUNCTION=SEARCH&SEARCH=Bt344

Any ideas?
[Nexus 4 General] GretaLewd:
Check whether the pending amount is negative (-£234.99).

Im my case, there was a £288.99 pending charge when I first ordered, then a few days later a -£248.99 pending charge.

The -£248.99 = -£288.99 google refund + £40 for something I bought.

Yours may be -£288.99 refund +£54 purchase.

Someone else said that the process usually involves a hold, then refund, then another hold, then an actual charge.
[Nexus 4 General] Xeodus:
Ahh right, well I just compared my balance with the total available (including overdraft etc) and there is definitely a N4 shaped hole there, plus a couple of online Christmas purchases that aren't on my account yet so I remain hopeful! :)

Thanks for the pointer
[Nexus 4 General] jamesj999:
Try looking on Google maps for the location of TNT depots?
[Nexus 4 General] vaniok:
That means you have been refunded £288.99 and then -£54 what you've spent. I had same situation last week on my Barcalycard was showing pending -£288.99 and when I bought another item was showing pending -£264.34, a that explanation I got from CS@ Barcaly
[Nexus 4 General] sionyboy:
Looks like that a charge has been made against my credit card, so something is happening with my order. Roll on that dispatch email!
[Nexus 4 General] Carnoustie:
Has anyone's account been charged today not last night
[Nexus 4 General] curtisf08:
After the 1-2 weekers is it 3-4 or 4-5 weekers next?

Im on a 4-5 weeks order and am feeling kinda SLICED! . .happy for some of you early guys tho. This waiting games been pure torture, i blame myself for not being rich enough to go buy 1 for £400
[Nexus 4 General] smadger:
Hey guys, out getting the rest of Christmas shopping done so haven't got huge amount if time.

Personally I would say midnight on Tuesday would be a sensible time to work to for charges on accounts and shipping emails for all users still outstanding, up to and including 1-2 weekers from 4th Dec, and limbo's from November. Anything other than that are still within their estimates.

Come that time if anyone is left out / unchanged after that time, I'll start looking into things again.

Hope that makes sense, I'll be back later. But glad to see so many people reporting action after Dan's messages. :)
[Nexus 4 General] FTMDan:
Does it mean my card has been charged if the £288.99 has gone from my Balance and my Available balance on my Natwest online banking account?
[Nexus 4 General] emperorburger:
Just be patient. The wait will be well worth it.
[Nexus 4 General] Big_Ted:
No just that the amount has been reserved for Google to take.

---------- Post added at 04:15 PM ---------- Previous post was at 04:12 PM ----------

OK so 8GB phone ordered with 3-5 days CC pre-authorised

16GB order separately 1 minute earlier again with 3-5 days no change yet.

Looks like they are not going on time alone but some other format.

As long as they get here before Xmas I'm ok but just wish they would do the 16GB now....... :fingers-crossed:
[Nexus 4 General] emperorburger:
They probably are going on time, but demand for the 16GB was most likely higher so you are further back in the queue
[Nexus 4 General] sandozer:
My Credit card account shows the amount now as "pending", it has no time indication but it has happened in the last 20 hours as I checked it yesterday late pm.

Hope this helps !

!6gb Ordered 4 Dec 17:09, 1/2 week.
[Nexus 4 General] wkd2639:
Not true, for normal services -

Saturday 22nd pickup will deliver on Monday 24th.

But TNT also do 24/7 365 day pickups. It's down to whether or not Google spend a little extra to fix the mess.

http://www.tnt.com/content/dam/tnt_...Delivery_Schedule/Christmas_schedule_2012.pdf