yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Tank-Montana:
wooger's post directly contradicts what Carlos has said, seeing as his order was 17:06:25, which was actually before mine (17:06:51). This proves again they are chatting ****. I think it is imperative that you ascertain why you didn't get changed to the 15th, there must be a reason behind it.

I would look to call them, find out if there could have been any other issues (card payment is my main thought), then if they say nothing, ask there and then for their manager and refuse to speak to them further until they do so. You can even at that point say politely that you feel this is passed the level they are able to deal with (I have my reservations as to what they can actually do), even state the Dan Cobley posts.

Even though I have mine (not rubbing it in), I'm getting seriously hacked off with the number of people who still are getting their phones and how Google and the support team just seem to be like, "you'll have to wait". We all fulfilled our end of the bargain, it's now time for them to do theirs. If you then want to say that its just like anything else stock related, Cobley said orders would be fulfilled.

I'm pretty damn sure when they say there is no stock they are fibbing, there is always some on hand (RMA's etc). I do actually feel for you guys, this is not how a £290 (if its 16gb) investment should be.

/rant
[Nexus 4 General] TheEdge65:
Sorry to hear that people are still waiting, that sucks. I was lucky enough to get mine today and although I am with Giffgaff I decided to try 3 to see how their DC HSDPA+ worked with the phone. So I topped up a PAYG sim with £15 and got the following results. I've checked the Ofcom cell tower map and it would seem that I am not that near a 3 tower so I was quite impressed. I will run some further tests when I get back to work later this week as I work in a bit of a bunker and I want to see how their in building coverage is before I think about jumping ship.
[Nexus 4 General] Xiofire:
03:33am shipping email this morning. Nothing on the system as of now, 11pm. Just says "Not Found"

Anyone got this problem?
[Nexus 4 General] farhie:
Got in touch with TNT earlier who said they have no record of my time (received shipping email at 4 this morning) nothing scheduled for delivery too me tomorrow, FFS. So pissed off right noe you would not believe!

Anyone in a similar boat?

---------- Post added at 11:29 PM ---------- Previous post was at 11:28 PM ----------

Just beat me too it, see my post just after you. Basically same position, called TNT and they said they had no record of anything to be delivered to me... FFS Google, piss up brewery
[Nexus 4 General] Confused_Cheese:
Yup. Hoping TNT pick them all up in one load to take to their sortation hub and at that point they'll become trackable.
[Nexus 4 General] FTMDan:
My TNT tracking says 'Not Found'. What does this mean? Should I be worried?
[Nexus 4 General] notdodgy:
Same story here. My shipping email was around that time.

Could just be that they have not yet been scanned.
[Nexus 4 General] bitsik:
Hi guys, thanks for TNT late delivery (first time I was happy the currier was late) at 18:25 I now have my N4.
[Nexus 4 General] Carnoustie:
Does anyone know the correct phone number for Google Commerce Dublin?

Google Commerce Ltd

Gordon House, Barrow Street

Dublin 4

+353 (1) 436 1001

Tried the number above but doesn't seem to work :rolleyes: can this company get anything right!?
[Nexus 4 General] TheEdge65:
TNT tracking number "not found" - change the search to "customer reference . That worked for mine.
[Nexus 4 General] wooger:
UK number = 0800 328 6081
[Nexus 4 General] bhoyjd:
well, I'll guess I'll see if I can move away from this pre-order status tommorow
[Nexus 4 General] Crundy:
Well I'm off to bed. I think It's safe to say I won't be getting my n4 before Xmas.
[Nexus 4 General] Tank-Montana:
Try 00353 14361000
[Nexus 4 General] farhie:
Doesn't work for everyone, I have a tracking number however it is simply not found, the Google rep claimed it would be here tomorrow. Apparently it's a common problem. Will it actually arrive tomorrow? Time will tell.
[Nexus 4 General] ZippCen:
I'm not sure if this has been mentioned. I don't really want to trawl though the 600 or so pages I haven't read.

TNT will not deliver from Google to a neighbour if you leave a note.
[Nexus 4 General] Cuttooth4:
If nothing happens after the 24 hour point and we don't receive our deliveries tomorrow it's time to panic. It does seem to be that after a cut off point of 3am for sending out shipping emails they did it without actually having the stock picked up with TNT. We should be part of this second pick up tonight along with this second wave of emails. If we're not then Google have lost our phones.
[Nexus 4 General] Josh98:
Feel awful for anyone up to 1-2 weekers who don't have theirs yet. Remember mine turned up without an email. In fact it still says pre-ordered on Play Store. So there's still a slim chance it might turn up without warning :)

It's worth the wait, I must say.
[Nexus 4 General] AndyBurns:
With my Nexus7 TNT delivered to a neighbour without me leaving a note
[Nexus 4 General] EdZ:
Got an odd status on my tracking. After the expected 'customer not available to take delivery' (the one day I was on the other side of the bloody country...) , there's "held in a secure location". No mention as to what on earth this means on TNT's website, and no sign of a delivery attempt note or the package tucked behind a plant pot.
[Nexus 4 General] Doohicky:
FAO Northern Ireland people:

my UTi order shows something now so I would recommend checking.

My hope is that Steven7007 gets his Nexus tomorrow(technically today), because it seems I am one day behind him and therefore if he gets tomorrow I know mine will be Thursday (When I just happen to be off work :D)

Also it just updated again to add manifest so it must be mid process
[Nexus 4 General] catlog:
I sure am praying that ours will be here tomorrow. Or that will be another night of staying up wasted. :fingers-crossed:
[Nexus 4 General] Stewb179:
My phone arrived this morning, have updated spreadsheet. My tracking number is still not active (it does match the number on the parcel so that isn't the reason).

I was a 3-5 day.
[Nexus 4 General] Brodel:
You can add me to the list of people who received a 4am email and are still stuck with "Not Found" whether I enter the number in as a consignment number or a reference number.
[Nexus 4 General] Doohicky:
I think this is a definite case of ring them up when you can
[Nexus 4 General] emperorburger:
Probably parked up for the night in the back of a van!
[Nexus 4 General] Doohicky:
I was also a 4amer (ish)

I literally only just got my tracking working (Not TnT). I think that google has only just properly sent the late shippers from yesterday today.

I would be very surprised if yours is not with you tomorrow, or at least tracking working.
[Nexus 4 General] wkd2639:
As my "Please Call" is time stamped 9:36am - I'm not expecting it to change until at least 4am. I would expect it to be more likely after 6am.

Basically when it gets scanned at the destination depot (just before it gets loaded onto the delivery van)
[Nexus 4 General] Nathtech:
As I already have one nexus 4 that shipped this morning, I'm not too hovered about t second showing as not found. By morning tmoz it will be fine. I bet. :)
[Nexus 4 General] farhie:
Similar time to me, tracking still isn't working. Think I'll just see what's going on in the morning :)
[Nexus 4 General] Pottrell:
Any more emails sent out recently?
[Nexus 4 General] Doohicky:
Gone very quiet so I would assume not.

BUT... we probably have most sent out so we will have a much smaller section of people affected and therefore a smaller chance of the newest emails actually being on someone in this forum if you get me.
[Nexus 4 General] mayank28:
Just got mine now at 12:32 am

original delivery estimate: 3-5 days

:D
[Nexus 4 General] Pottrell:
Feeling less and less hopeful I'll get my phone before Christmas tbh... I had to update my payment details on the 16th - Since then it's just.. Pre-Ordered (15th)... :/
[Nexus 4 General] farhie:
Having received an email at 4am this morning I have just received another email at 00.30am with identical shipping information... What the mango is going on!?
[Nexus 4 General] dingo dog:
Got my shipping email!!! 17:08:27 confirmation, 00:37 shipping. Yes! Smadger! I OWE YOU FOR YOUR SUPPORT! SORT YOUR DONATION LINK!
[Nexus 4 General] wkd2639:
I assume your device never arrived (I had a 4am email too)

This could suggest that your device has now actually been picked up by TNT?
[Nexus 4 General] arj154:
same for me, exactly the same email as before which is quite odd...
[Nexus 4 General] Higadeb:
Exactly the same here! Identical email times too. Tracking still isn't working either. Not a clue what's going on, but it's nice to know I'm not the only one :)
[Nexus 4 General] BadarChaudhry:
I received shipping email at 22:35 and then another one just few min ago....same email with same tracking number which doesn't work at the moment so no idea whats going on.
[Nexus 4 General] farhie:
Nope never arrived. The Google rep I spoke to a couple of hours ago was adamant it'd be here tomorrow but their track record isn't great. We shall see.

Anyone else in this position been able to track / had their phone delivered?
[Nexus 4 General] notdodgy:
Second shipping notice received a few minutes ago at 0:33.

The first was yesterday at 03:33.

The two look identical, same tracking number.

The statement in Google wallet also shows it shipping twice.

Tracking number does not yet work.

Roger
[Nexus 4 General] catlog:
Hmm... Just been distracted from my gaming session to find out I just got a SECOND SHIPPING EMAIL for my order! Looks exactly the same as the one from Google Play yesterday. I hope this means it's actually been sent out.
[Nexus 4 General] farhie:
My date has now changed from 15th to 19th too. FFS Google. Anyone else the same?
[Nexus 4 General] aindow:
Mine arrived today whilst at work so had to go pick it up from my local TNT delivery depot. I hope everyone else gets theirs soon.

Rik.
[Nexus 4 General] Higadeb:
Yup date changed to 19th on play & two shippings on wallet. :confused:
[Nexus 4 General] catlog:
Same over here. :|
[Nexus 4 General] Pottrell:
Mine hasn't.... yet :|
[Nexus 4 General] singhsinghy:
I've not yet received a date, or I don't know how to check it.....on the play store it say "pre-order". Does that mean I won't get it before the world ends?
[Nexus 4 General] smegger040588:
I still have no shipping email 1-2 weeker, and still the 15th on Google Play.

17:08:43 GMT order time, guessing it will be after Christmas now.
[Nexus 4 General] catlog:
Adding to the double email, it's shown twice in Wallet too. Same tracking number though.
[Nexus 4 General] smadger:
Just noticed a few of you seem to be getting another tracking email. If it's with the same details, I wouldn't worry about it too much. But if it's different can you let me know. PM or email if you can, I miss so much when the threads move fast :)
[Nexus 4 General] smegger040588:
2 Phones coming your way...
[Nexus 4 General] FTMDan:
Yeah, I just got another shipping email, same tracking number and it's showing twice in Wallet as well.
[Nexus 4 General] Pottrell:
Please tell me I'm not the only one left on this thread that ordered on the 4th who hasn't received any update since the 15th/16th... :/
[Nexus 4 General] catlog:
I wish. :laugh:
[Nexus 4 General] sav_uk:
I wish they'd restock the friggin Play Store sometime this week
[Nexus 4 General] wkd2639:
01:02am - Second shipping email just arrived.

Duplicate TNT# to the 04:02am email.

Am assuming this means it has now been picked up by the TNT van.

To those still worrying they won't see their device before Xmas - we were still getting emails at 4am! and the week is far from over yet.
[Nexus 4 General] Brodel:
I haven't received a second shipping email... no idea if that's good or not. It still shows as one item in my wallet. According to My Orders page on Play, it has been shipped on the 18th.

..so tired of this now, I almost don't care.
[Nexus 4 General] DaveDesire:
Nexus 4, Nexus 7 and Nexus 10 all out of stock in the run up to Christmas.

FAIL
[Nexus 4 General] smadger:
Whoa there big man! You owe me nothing, this was a collective effort. My donation link broke after I stopped dev work on WM 6.5 ROMS, and just never got round to sorting it. So I'll say the same to you that I've told others.

If you're serious about saying thanks, either give £1 to a charity of your choice, or make a cup of tea for someone random :)
[Nexus 4 General] Harv.!:
Cool...maybe all you guys who were 3-5 days, and thought they'd been left behind, are finally getting your orders sorted out ?

What a bloody mess this Nexus launch has been...if we're really lucky we might even get to use our phones before the world ends on the 21st. Did the Mayans give a specific time on the 21st, lol ?
[Nexus 4 General] Dave11:
Your not still waiting for shipping email for my second order.
[Nexus 4 General] Jaroki:
Not the only one, same situation here. Order for the 16GB model placed on the 4th at 17:09:46, changed from 'Pending' to 'Pre-ordered' on the 15th but have yet to receive any further updates, i.e. a shipping email.
[Nexus 4 General] smadger:
I wouldn't worry too much, my GUESS is that they are correcting problems in some way, which is good!
[Nexus 4 General] sidhaarthm:
Morning all,

One of the forgotten 17:06:20 GMT (04 Dec) 16GB N4 orders here. Money ring-fenced in CC and PS status updated to 15th Dec (Pre-Ordered). Wallet currently Pending. Delivery address on PS for Central London (my work address, W1 postcode). Can anyone else from this post code (or nearby) confirm they have received their device?

I am among the unfortunate ones who are yet to receive a shipping notification. I came back from a late show of Seven Psychopaths (great movie) so up beyond usual bed time. Naturally disappointed to see no shipping email so called the PS CSR. She confirmed that my order has been passed to TNT - but due to unknown reasons it has not actually shipped (as If I didn't know that?). She has kindly offered to escalate my case to a 'Shipping Specialist' (I hope they make some difference) to expedite my order since it has now passed it initial 1-2 weeks estimated ship date. I can only hope that I receive the next update soon (or better still, the actual shipping notification tonight if TNT works overnight :D)

Follow up response from CSR below:
[Nexus 4 General] vaniok:
01:02 - shipped. Aliluja.... 1-2 weeker 17:06, on 15th had change. CC not charged yet. Looks like my wife getting present, but my wallet will be £290 thinner :cyclops:

---------- Post added at 03:24 AM ---------- Previous post was at 03:21 AM ----------

just now received shipping email 1-2 weeker from Wembley
[Nexus 4 General] smadger:
I've tried to keep a brief run of things going on here...
[Nexus 4 General] TheKraken:
Just received (at 1.05am) a duplicate email to my 4.05am email from last night. Same TNT number, and the tracker on the TNT site will still not find it.
[Nexus 4 General] catlog:
Finally, my tracking is working. :laugh: :good:
[Nexus 4 General] nyordanov:
In case it helps anyone - tracking works for me now. The shipping email was sent at 19:04, 18 Dec.

I can only see the destination and "Out for delivery" status. Should I expect any more detailed information?
[Nexus 4 General] Exciliknite:
Till now, I was just patiently reading all these hundreads of pages while waiting for my own Nexus 4. After this comment, which put a smile on my face :), I decided to actually register on the forum.

This is my first post, but I'm aware of all the efforts you, smadger, and some other users have been doing in order to help the whole Nexus 4 community. Thank you for that.
[Nexus 4 General] catlog:
Me gusta. This should be just about the end of my worries, fingers crossed. :fingers-crossed:
[Nexus 4 General] Tank-Montana:
Tracking also working here now too.
[Nexus 4 General] Brodel:
tracking works, hallelujah!

*waits for snowstorm and delivery van breakdown*
[Nexus 4 General] Harv.!:
My TNT tracking no. is up and running now, shipping email was recieved at 18:32 18th Dec.

Pick up date	18 Dec 2012

Delivery service	EXPRESS

Destination	GLASGOW

Status Shipment in Transit
[Nexus 4 General] hartley95:
Like a few others here I've just received a second shipping email. Checked the tracking and it's still showing as please call. I expect this will be updated soon, I hope.
[Nexus 4 General] TheKraken:
Spoke too soon, tracking is now working! Currently 'shipment in transit'. That'll do me for now! ;)
[Nexus 4 General] Pottrell:
Wow... so now people are getting DUPLICATE shipping emails? Can I at least have the first shipping email please?! -.-
[Nexus 4 General] Harv.!:
Here's TNT's Christmas Delivery Schedule if anyone wants to know...

http://www.tnt.com/express/en_gb/si...availability/christmas_delivery_schedule.html
[Nexus 4 General] ConnorPayne:
My tracking thing works now :D

Pick up date	18 Dec 2012

Delivery service	EXPRESS

Destination	GATESHEAD
[Nexus 4 General] Pottrell:
If I ordered on the 4th and was given a 1-2 week shipping time, when does Google have to ship before I can get a refund? It's getting pretty clear I won't be getting the phone tomorrow -.-
[Nexus 4 General] hicks12:
Would be nice... in a normal world this would happen but it appears once again after a fair few launches Google still cant fix this mess.

If the new 4 week estimate is correct then that means my 3 - 5 day went to 6 weeks... wow thats worse then the other guys who ordered days and had 4 - 6 weeks!. So January 16th should have my N4... I hope the HTC butterfly(DNA) and the Oppo find 5 dont get released in that time frame because I am rather tempted by them haha. Or maybe the Asus Padfone 2 will finally be available, that seems very similar to the n4 :).

Come on please Google I would like to see this phone before christmas :).
[Nexus 4 General] ConnorPayne:
When I emailed Google they said they were shipping till tomorrow evening so don't give up hope yet!
[Nexus 4 General] wkd2639:
Still roughly an hour to go before any further packages will miss the TNT pickup....

EDIT:

I was in your boat last night, I gave up at 3am and went to bed and discovered this morning that they had emailed me at 04:02am.
[Nexus 4 General] smadger:
Have we killed XDA now with our F5 buttons? No CSS linked?

Oh God, I'm sorrrrrryyyyy XDA !!!!! :)
[Nexus 4 General] catlog:
Possibly, the site's extremely slow :p
[Nexus 4 General] FLeite:
Well, it seems now on the 19th it is 1 day after the 1-2 week shipping time. So, I think we, the 1-2weekers are now entitled to a refund
[Nexus 4 General] dijonemon:
Tracking for the number sent to me at 3.33am yesterday went active sometime in the last hour. Now showing as In Transit with correct destination instead of Not Found.

Edit: now in a van at my local depot :cool:
[Nexus 4 General] donothurtme:
Anyone know how long the TNT van would take to get from Park Royale to Central London (around Holborn)? :P
[Nexus 4 General] dubnobass:
Just got shipping notification at 2.32

The wife got hers at 1.05

Good luck everyone
[Nexus 4 General] hartley95:
Tracking has now been updated and no longer showing please call! Now arrived at destination depot. Now I really should sleep!
[Nexus 4 General] fremar:
Should sleep to:

Mine is loaded to van in milton keys during the night. Anyone know if I can hurry up Borderlinx to send the package today when its recived?
[Nexus 4 General] snowmobile:
I really shouldn't be up checking for shipping emails at 4am, but here I am :rolleyes:

Not even one for me yet, never mind two. I called CS again and they helpfully told me that it hasn't been shipped yet....er well yes I know that's why I'm ringing. Escalated to a specialist again for the umpteenth time. Not hopeful and I think they've well and truly lost it :(

So much for Dan Cobley's assurances that the 3-5 dayers would be shipped early this week. They have clearly failed on that, yet most 1-2 weekers seem to have been shipped :mad:
[Nexus 4 General] BadarChaudhry:
Guys if u want to track ur parcel then there is SMS tracking from TNT...follow simple step and every time any updates on ur parcel then text right away...no need to keep checking for updates.

http://www.tnt.com/express/en_gb/site/home/shipping_tools/mobile_services/sms_services1.html
[Nexus 4 General] scho047:
Just wanted to thank Smadger again for his effort for all! without your dedication and help from everyone else that followed... we may not be either waiting to get their phones or have been enjoying the phone itself!

I certainly have been waiting eagerly to get my hands on it since i had made the order and it all came true yesterday!!!!

and oh boy what an awesome phone it is... and also why have i not moved over to android earlier! haha

anyways once again thanks a lot for Smadger and Dan and his team for making my Xmas!!

and to those still waiting, good luck and hope it does arrive for you soon!!! and it is so worth the wait :)

cheers.
[Nexus 4 General] snowmobile:
Aargh my email just bleeped and I thought YES finally a shipping email :victory: However it was just more useless drivel from Google CS and I'm still no further forward with my 3-5 day 17:08 order :(
[Nexus 4 General] adamase:
Just got my shipping email, 6:01 UK time!

This makes the last hour that I've been stomping angrily round the flat rather pointless...
[Nexus 4 General] AndyBurns:
Mine too, requested SMS status which immediately returned 'out for delivery' even though web status hasn't changed from 'in transit' yet.
[Nexus 4 General] catlog:
Anyone's tracking stuck on Shipment in Transit? I'm just waiting for the moment it says Out for Delivery :p
[Nexus 4 General] Vahndroid84:
"Shipment loaded to vehicle" ....oooohhh yesss
[Nexus 4 General] catlog:
When did it arrive at depot?
[Nexus 4 General] r0cafella:
Mine says out for delivery I'm hoping this means it's on the way to me as we speak

Edit its now saying shipment in transit, I see dealing with tnt is about as pain free as dealing with Google lol
[Nexus 4 General] warrenbos:
Email received last night at 10:33 and now out for delivery. Delighted
[Nexus 4 General] KidCold:
I'm still on 'please call' since yesterday morning......
[Nexus 4 General] catlog:
F*CK YOU GOOGLE. I'm so pissed off.
[Nexus 4 General] hartley95:
Did you get a second shipping email?
[Nexus 4 General] DannyDroid:
It's over! The wait is finally over! My phone has shipped!
[Nexus 4 General] catlog:
Any one who got a second email on a Please Call? I'm are extremely pissed off right now.

---------- Post added at 06:42 AM ---------- Previous post was at 06:38 AM ----------

My family is still asleep so I can't call, if some one can kindly call for me, I'd highly appreciate.
[Nexus 4 General] ranzzit:
Tracking Update

Status: Shipment received at destination depot

Date	- 19 Dec 2012

Time	- 02:22:17

Location - THETFORD

Status - Shipment received at destination depot.
[Nexus 4 General] hartley95:
Just something for you to test. If I click on the link from google wallet it still shows please call. Copy the consignment number. Then click home on the TNT web page then enter the consignment on the right hand side. This shows as received at depot. Hope it's the same for you!
[Nexus 4 General] catlog:
That says please call too. :(

F*ck you Google

---------- Post added at 06:51 AM ---------- Previous post was at 06:46 AM ----------

I hate to beg, but if some one else is calling in, can they pm me and ask about mine too? :(
[Nexus 4 General] Vahndroid84:
5:28am
[Nexus 4 General] DannyDroid:
I have noticed something.

In the "Your Google Play Order from Dec 4, 2012 Has Shipped" if you click the "Great news! Your order on Google Play has shipped. Track the status of your package TNT #????" link you are taking to the TNT site where my status is currently "Shipment in Transit" but if you manually type the information into the TNT tracker (this one; http://cgi.tnt.co.uk/trackntrace/trackntrace.asp) I get "Out for delivery".

The two emails I've seen have seen show two different tracker URLs.

Just something to bare in mind.