yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] mzr92:
Could be, I'm a 6-7 weeker but today my order changed to pre order, seems highly unlikely it would be sending soon so might be a tactic to pacify people
[Nexus 4 General] RiCh_vRS:
I think once they allocate you a device and take the payment the date on the play order page should change to 12th Dec.
[Nexus 4 General] jbuk__:
Just received this, not sure whether it's in response to my email sent using the Wallet form or the message I sent to Dan Cobley on G+.

Clearly, though, that period has passed. :/
[Nexus 4 General] hazzamon:
We are a dog, and Google is an abusive owner.

"Oh boy, oh boy! I have been a good boy today! He definitely won't hit me this time! Not like any of the last 30 days! Oh boy, oh boy!"
[Nexus 4 General] Ght10:
Returned home tonight to find a tnt "you was not in card" :( but i just checked google wallet and my order is still pending!

My order was on Dec 4, 2012 5:08:26 PM.

Im lucky im off tomorrow, lets see what a nice tnt parcel i get?:)
[Nexus 4 General] mojo22:
Guy what does this mean?

I don't have an email confirming my delivery status but in google wallets it states

Your order has been sent to Google Commerce Ltd.

and in google play my order status has been changed to Pre-order

EDIT: it still states as pending :/

I unlike others didn't receive any emails (other than my receipt) about an estimated delivery date etc. I never bothered contacting them either.
[Nexus 4 General] hazzamon:
Process of elimination - have you ordered anything else that could possibly have come via TNT? Otherwise...:laugh:
[Nexus 4 General] dpmcalli:
Was this 16GB? I assume you didnt receive a shipping notification?
[Nexus 4 General] smadger:
I think this says it all really....
[Nexus 4 General] smallishnote:
Mine says the same. Had it since the 4th. I think it's saying that the details of the order has been sent in order to be processed. Sorry if you got your hopes up! :p
[Nexus 4 General] uberNoobZA:
Lol you really think they dont already know.???
[Nexus 4 General] jamesj999:
I haven't been back to the address where I ordered it to (parents address and they're on holiday) for a couple of days. Might check tomorrow on the way to work, never know, there might be a delivery note! Luckily I'm working opposite a tnt depot at the moment.

Probably all a pipe dream though, since we've only had 2 reports of this happening...
[Nexus 4 General] Ght10:
Sender was google on the card:)

Yes a 16gb

No shipping notification and no money taken
[Nexus 4 General] RiCh_vRS:
Does anyone know where the devices get shipped from? I haven't seen anyone's TNT shipping info showing the origin scan location.
[Nexus 4 General] jamesj999:
If this has happened to me, it'll be an early Christmas present! Doubt it though. Enjoy your nexus 4 mate. Can I ask in which part of the UK are you?
[Nexus 4 General] stennett:
Still no shipping emails sent out? oh well, all ways tomorrow ( been telling myself this every night)

Pre-order doesn't sound convincing to me! Hope I'm wrong.

I know people have said this has happened to them, then they have received their device shortly after. However the one thing I have come to realise is that Google are not consistent with anything they do regarding the Nexus 4.
[Nexus 4 General] RiCh_vRS:
Nice, I'm pretty sure they have already shipped out a batch hopefully to those 3-5 days customers! Google/TNT are just slow to update the information.The money will be taken in a few days time.
[Nexus 4 General] Drew474:
Got a silly generic email back from Play support when i asked about why they charged my card for £148 on the 4/12/12. Just goes to show they are only quickly looking at complaints.
[Nexus 4 General] Josh98:
I thought to myself on Monday I have a good feeling about Thursday.. Here's hoping.. ;)

(Though I know I'll be busy most of Saturday when it'll most likely arrive if my spidey-sense was correct..)
[Nexus 4 General] Ght10:
Thanks :good:

East midlands Nottingham
[Nexus 4 General] bhoyjd:
Just adding to the information we have here,

1-2 weeker, 16GB ordered at 17:06 December 4th

Google Play status changed from Pending to Pre-ordered, doesn't sound convincing

Google Wallet hasn't changed since order, still pending

I got back my £290 which was held, 2 days earlier than expected though. No record at all of the transaction with my bank

Not sure what to make of this, could be bad or good. At least I haven't been told I've been back ordered yet.
[Nexus 4 General] useless123:
Dublin and they have zero stock in the warehouse for 2 weeks according to Google CS.
[Nexus 4 General] RiCh_vRS:
4th Dec. was the refund and then 5th Dec was the final charge. I received my phone on the 6th Dec.

My UPS shipping was like this:

4th Dec - Order Processed for UPS (4.00 PM)

5th Dec - Origin Scan/Departure (2.30 PM)

6th Dec - Delivered (10.00 AM)

So I'm pretty sure the shipping label and device allocation has been done for my UK 16GB.

TNT will probably update tonight or early morning tomorrow and I should hopefully have it on Friday or Monday. Or on the other hand it might turn up without any shipping/tracking info.
[Nexus 4 General] Ght10:
Shipping saying 1-2weeks.

Will post tomorrow if it arrives:confused:
[Nexus 4 General] RiCh_vRS:
I didn't think that they would ship out of Dublin. If I had to make a guess I would have said around the Nottingham/Derby area. Maybe that is why people in that area are getting them first.

Normally big companies don't even carry the stock themselves, they usually come straight from the manufacturer to a distribution company. In some cases the distribution company can also be the shipping company. For example in the US the office is in California but the devices ship from UPS directly in Kentucky. Google don't even handle them.
[Nexus 4 General] sionyboy:
Status changed to pre-order tonight, although no charge made against my credit card, and no emails regarding shipping etc...

Ah well, I guess some change is better than no change!
[Nexus 4 General] Hereisphilly:
The devices all get shipped out from computer 2000 in lutterworth, Leicestershire, in case anyone was wondering
[Nexus 4 General] Dav_prime:
Mine went pre-orderd today.

looks like its mostly 1-2 weekers so im wondering if i am lucky.

I am 4-5 weeks (order time 17:45). Play store pre-order, wallet pending
[Nexus 4 General] RiCh_vRS:
That makes more sense.
[Nexus 4 General] wkd2639:
One downside......

My estimated shipping of 1 - 2 weeks has vanished from the Google Wallet section :/

In the Germany Thread - the date showing on the Play Store has been updated to today as well as the status change to Pre-Ordered.
[Nexus 4 General] hunnymonster:
I only ever had a shipping estimate in the confirmation mail... Hmmmm
[Nexus 4 General] sandeepg:
Yep, me too.
[Nexus 4 General] Stuartglossop:
Mine has changed to Pre ordered from Pending!
[Nexus 4 General] dpmcalli:
Unfortunately the fact that almost every single pending order, regardless of estimated shipping date in the UK and Canada, has changed makes me think this is all pretty meaningless. I cant see that enough stock as suddenly been found to forfill all those orders in one massive shipment.
[Nexus 4 General] ant_thomas:
Whereas it looks like nothing has changed to the 3-5 days orders.

Well, nothing has changed for me.

Google Play - Complete

Google Wallet - Pending
[Nexus 4 General] Josh98:
Sadly I agree..

Can't quite believe the struggle it's been to receive a bloody mobile phone!
[Nexus 4 General] BadarChaudhry:
I'm also on 1-2 weeks, order on 4th @ 17:07.

Just checked and play store has been changed from Pending to Pre-order and its not showing 1-2 weeks delivery message.

I think its google trick to save the shipping charges. they refund shipping charges to those who ordered on 13th Nov and didn't received in time frame...i'm sure they lost lots of money if they have to refund all the shipping charges so maybe they getting clever....lol
[Nexus 4 General] wkd2639:
Maybe I should forward my email from them when I first ordered that had shipping time on it to an email account outside of Google's control just in case it goes "missing" from my Gmail?
[Nexus 4 General] jamesj999:
Exactly the same status on mine from day 1.
[Nexus 4 General] hazzamon:
...and, incidentally, a large TNT depot just a few hundred metres away!
[Nexus 4 General] manook:
Just noticed I had my status changed to pre-ordered. Sent an email and got the standard automated response of:

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of December 19.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789.

If I dont hear anything by the weekend then I think ill just buy a Note 2 LTE. Need a phone before xmas.
[Nexus 4 General] Bettz:
Literally 15 mins away from where i live
[Nexus 4 General] farhie:
You should go and heckle them ;)
[Nexus 4 General] gumbald:
Reporting in, originally a 1-2 week guy just been changed from pending to pre-order. My colleague (not sure if he's posted here) was a 3-5 dayer and his Play order status was and still is "complete"...
[Nexus 4 General] Carnoustie:
Would someone please order another one, so we can see if it goes straight to pre-order :D
[Nexus 4 General] Nexus-S:
It does.
[Nexus 4 General] Confused_Cheese:
I would of thought it would be pre-order -> pending -> complete.
[Nexus 4 General] Nexus-S:
So would I, except that my first order on 4th December (now cancelled) went complete -> pending -> pre-ordered.
[Nexus 4 General] ozzrahog:
I think it means we have been ***** slapped again.
[Nexus 4 General] Confused_Cheese:
Maybe they kept pushing it back? Who knows what buttons the manatees at Google are pushing.
[Nexus 4 General] smokinjoe18:
pre-order

Definitions

transitive verb

to order something in advance of it being available

Pretty much seems to me there are no units available for delivery so now you're all now on pre-order and you'll be allocated one when they arrive (whenever that is of course no-one knows including google)

Just my take on this........
[Nexus 4 General] Confused_Cheese:
True, but my orders complete... pretty sure the definition of complete is different to my current situation.
[Nexus 4 General] curtisf08:
Could this be a new added reason for delay.

http://pocketnow.com/2012/12/12/google-killing-nexus-4-lte

Not confirmed but It seems like the unofficial use of LTE on nexus 4 could leave Google vulnerable and open to licencing lawsuits.
[Nexus 4 General] Confused_Cheese:
Has anyone tried running one of Google's emails through Google translate? Maybe it can translate the bullsh*t into something meaningful.
[Nexus 4 General] smokinjoe18:
Yeah totally agree they proper fcuked most of the 3-5 day orders up, I was just meaning tonight's pending/pre-order frenzy for everyone else doesn't mean much but I hope to be prooved wrong mind...
[Nexus 4 General] smadger:
It'll be interesting to see what happens tomorrow when the exclusivity agreement with certain suppliers here in the UK expires - 13th December?

Also quick update on the site in my signature - been live around 20 hours now, and just from you guys at XDA the list is nearly at 200!

If you haven't signed up or know people that had problems with their first orders please ask them to do so, the more who add their name, the more weight we have when dealing with Google. I'm looking to have a copy of the letter that represents the list ready within 24 hours which will make a specific request for a shipping refund because of innacurate / misleading information.

Thanks

Andy
[Nexus 4 General] GretaLewd:
Following on from a pending transaction for £288.99 (Nexus 16GB + shipping) appearing when I ordered, and then disappearing yesterday:

Earlier this evening a pending transaction for -£288.99 (refund) appeared on my CC. A few minutes ago, my pending transactions had gone to £0.

So, either : the pending refund has expired/been withdrawn (in the space of an evening?)

or : a payment for £288.99 is pending...and has cancelled out the refund, so pending = £0...which may mean my phone is on its way.

Who knows? My Credit Card call centre is emergency only at this time of day, so I'll just have to wait and see.

Ordered 05/12/12 18:55, 5-6 weeks, play store = pre-order (was pending until today)
[Nexus 4 General] hazzamon:
Don't bother calling or firing off an email to Customer Support, this is all they're using for the replies...
[Nexus 4 General] ozzrahog:
Seems to me Google pitch the price to get headlines but cant sustain the business model.

This is probably panning out as they planned, offer it for sale at wholesale price, get interest, punters get hooked then fed up and by from 3rd parties who make their profit and the hardcore who see it through get it eventually at wholesale from Google.

It would explain why Google are on God knows what delivery but you can buy one to be delivered tomorrow elsewhere

I am 1-2 weeks so if its not here Tuesday will cancel and go into town and buy one. Life is too short
[Nexus 4 General] smadger:
Anybody know how we can get the name of a Google Play Customer Services Manager or similar so I can work on the letter?
[Nexus 4 General] aom_scott:
Same, but I'm on the edge of Coventry.. Still don't feel like my Nexus 4 is getting any closer!
[Nexus 4 General] tingleby:
You Might want to look up someone on google's managment team.

Jeff Huber

Senior Vice President, Geo and Commerce

Perhaps
[Nexus 4 General] smadger:
Awesome, thanks!
[Nexus 4 General] Leo Davidson:
Updated my info on the spreadsheet (Pending to Pre-Ordered) but it's added a new line to the end instead of updating the old one near the middle (like someone else had happen earlier, as I recall).
[Nexus 4 General] wkd2639:
It was me, because I didn't enter the ordered date the same way I entered the first time....
[Nexus 4 General] Leo Davidson:
Ah, it looks like my original line had the date changed to US format (12/04/2012) while what I entered originally, and again this time, was UK format (04/12/2012).

I used the browser's saved form data for the fields that hadn't changed, thinking it'd help ensure an exact match, doh! Lesson learned: Grab the data from the spreadsheet as it might have changed formats along the way.
[Nexus 4 General] wkd2639:
I assumed I had just pasted the date from the email, because I added to the spreadsheet before the form was created.....
[Nexus 4 General] newbintraining:
Still complete / pending for my 3-5 day order. We need to thrash google, what a bloody shambles! At least apple can do it right, even if the iphone is an overpriced piece of poop.
[Nexus 4 General] ralph78:
My bank just released the hold as well so it seems to be a normal practice. I'm 4-5 weeks btw. I'm only wondering if the bank will contact me again for transaction authorisation when/if Google decide to ship phone. They did on 4th of Dec when I placed the order.
[Nexus 4 General] madwyn:
Mine too, damn it, google!
[Nexus 4 General] smadger:
Quick update to the site.....

What we know from the results so far - https://sites.google.com/site/nexus4cr/what-we-know

Thanks
[Nexus 4 General] sunsunsunsunsunsun:
My order with an eta of 6-7 weeks just changed from pending to pre-ordered.
[Nexus 4 General] TsunKit:
Just received an e-mail from Google asking about my order (1-2 week-er) since it changed from 'Pending' to 'Pre-ordered' and it's as you'd expect:

"Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within 3 to 4 weeks."

I should have delivered it to Lincoln when I was still at Uni! Looks like lots of people who ordered it to Lincoln got theirs already!
[Nexus 4 General] catlog:
Screen shot please?

I seriously hope this is not true.
[Nexus 4 General] mauley:
Very disappointed with this launch and I agree that orders should have been one per customer.

I held out for ages with my rubbish nokia which turns off whenever it feels like it and was desperate to get this phone asap as my business depends on me having an actual phone that works lol.

Oh well, we will have to just wait and see when the stock comes in.
[Nexus 4 General] jimbob_me:
Anybody seen this idea?

People are talking about using tunnelbear from the UK to order a nexus 4 from the US when they are released later.

Im definitely going to give it a go. My old nexus one was shipped straight from america and got to me in 4 days. Worth a shot!
[Nexus 4 General] vido.ardes:
Is it really a good PR idea to leave everyone in the dark, especially on the day HTC are announcing a brand new 5" 1080p device? Bad communication is never good PR, might generate a few buzz articles, but I bet before the day is out there will be far more 'Play Store crumbles under pressure' articles.
[Nexus 4 General] vizzy:
Nottingham branches are getting 7k black n4s. On the system there is also the option of white but it says 0 being delivered.
[Nexus 4 General] Hereisphilly:
True, good point

It amazed me how easily the site crumbled, why didn't google allocate more server resources?

It's not like they are short or anything
[Nexus 4 General] AvRS:
I phoned up about 15 mins ago and they have been monitoring stock all day and say it's still available and the issue is load on the system so to keep checking. She also went off for a minute and then came back and said you're probably pulling back a cached site so to clear everything and try again soon. Personally I think they've pushed it back to get in line with the US 9am just to be annoying and make those who were unsuccessful wait that little bit longer. I'm gonna check back at 5pm lol I want my new phone dammit!
[Nexus 4 General] threelions:
Can't believe they allowed people to buy so many per person, the only reason you need ten is to cash in on eBay. That's a bit of an f you to he average customer from Google 'sorry none in stock but you can grab one for twice the price on eBay'

Doesn't effect me as I couldn't have bought one till Friday anyway but hopefully, they will sort things out as I need a phone soon, so if they don't I'll have to go else where.
[Nexus 4 General] Hereisphilly:
Is that right? As in 7k? If so a trip may be on the cards....based upon the price of course
[Nexus 4 General] apmos:
Will not work.

If you order with a US ip address (behind tunnelbear or whatever) then the order can be delivered ONLY in US address. If you have a friend/relative in US, go for it.
[Nexus 4 General] Barso1:
Has anyone received a shipping notice yet?

Mine is stuck on estimated delivery 15th.
[Nexus 4 General] jimbob_me:
Are you 100% sure about that?

What do you think would happen if i went ahead and placed the order on the US play store using tunnel bear?
[Nexus 4 General] knowlesy:
Im sure it was mentioned it had to be location specific credit card IE no virtual card like from paypal etc.....
[Nexus 4 General] gallifreyangirl:
Went into car phone warehouse they can sell today but only on contract. Tried desperately to get this morning no luck.
[Nexus 4 General] vido.ardes:
It will only accept the order if it is delivered to a US address, with a US card registered to a US address. It won't let you put the order through otherwise.

Also, even if you had all of that and got it forwarded to you, the warranty would be invalid, they would only return it to a US address.
[Nexus 4 General] c900712:
you can get it from o2 if your willing to pay extra
[Nexus 4 General] jimbob_me:
Bollocks

Guess ill just have to wait for the next batch to hit the UK play store then. Thats likely to be a week or 2 isnt it?

---------- Post added at 02:44 PM ---------- Previous post was at 02:44 PM ----------

How much is it from O2?
[Nexus 4 General] TeRRa4:
I spoke to probably the most awkward Google Play rep on the phone EVER just now in order to enquire into the stock levels of the Nexus 4. He told me he doesn't have access to the stock levels so I asked what was going on with the site instead. He told me the sales servers are down and they expect the servers will be back up within an hour.

He didn't sound so sure. I'm tempted to phone back and ask someone else, haha. But yeah, there's that news for ya.
[Nexus 4 General] Larac:
Hmm interesting. Curse these multi layered proxies, well I'll keep trying. I'm leaving this job on Friday so no point in starting any thing new :p
[Nexus 4 General] 1234568:
I phoned up Google Play support and spoke to someone who had just walked into the office. He said that on his way in he was told there is no stock in the UK. Not sure if this means he was up to date with his info or clueless!
[Nexus 4 General] gallifreyangirl:
Yes on O2 but how much and I need it on tmobile UK.
[Nexus 4 General] catlog:
And look what the shipping estimate has changed to again... I seriously doubt this though.

http://gyazo.com/63bb2c87f964f71b0099412d3fb36a1f
[Nexus 4 General] ManMOuntain:
Ordered on 4th at 17:10, 1-2 week estimated delivery, credit card deducted that day, funds restored on 11th, status changed from pending to pre-order on 12th. I just queried my order status there and received the automated response "According to our records, your order should ship by the evening of December 19". Fingers crossed that remains true :)
[Nexus 4 General] TsunKit:
E-mail received:

ManMOuntain, same situation as me so it looks like you won't get your's by the 19th either
[Nexus 4 General] catlog:
I don't mean to get your hopes down, but I think as 1-2 weekers have been screwed over. The 3-5 day orders have been backordered and a 1-2 weeker has also had theirs backordered, as seen above. :(
[Nexus 4 General] sunsunsunsunsunsun:
The play store now displays a 5-6 week shipping estimation. When I ordered I got 6-7 weeks, I hope that the estimate has gone down for me then.
[Nexus 4 General] furrypotato:
Well I'm a 1-2 weeker ( 17:08:51) and just filled out the shipping enquiry form and got the auto reply stating 19th , not 3 to 4 weeks as above person did.
[Nexus 4 General] catlog:
Yeah, me too. Let's hope it remains that way.
[Nexus 4 General] subhani:
Just called Play support and Anthony told me instantly that he is going to escalate my inquiry to a specialist. Sounded too immediate a resort that it had the sound of scripted and rehearsed all over it. I don't believe them one bit. I asked if he could tell me if UK had stock/inventory and he still couldn't tell me...

He even started saying that I was a 3-5 dayer when my play receipt email states 1-2 weeks and my wallet statement at Play store upon being clicked shows that I got charged £9.99 for a 2 day delivery service.

I am just dumbfounded at the level of confusion that Google creates for its hardcore and loyal paying customers.

BTW, I've just filled out one of those complaint forms that Andy created. Great job mate, very useful and I'm glad you took the initiative. I spotted a couple of typos but then I'm probably just being pedantic.
[Nexus 4 General] furrypotato:
We need to see if there is a pattern to last night's changes from pending to pre-order.

So if everyone can fill out the shipping enquiry form ( via link from your order in wallet )

Then we can see what automated reply you get, compared to your play store status ?

So I still get 19th Dec shipping estimate response, and my play store status changed to pre-order last night.

1-2 weeker, 17:08:51 order time.