yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] siwilkins:
I can understand your working out - however - like I say, 2 days is clearly not a premium product. So it's clear that Google didn't contract a premium service. For most couriers, Saturday delivery comes at an extra cost.

Regarding the 2 days and whether that's working days or not, it's Google who have described it as "2 days", not TNT. Based on all the evidence about Google's communication up to now, I find it much more likely to believe that Google miscommunicated to us than to say with certainty that TNT aren't providing what Google paid them for. It's clear that TNT could have provided Saturday delivery, but I just think it's not what Google have shelled out for.

Plus, if you are really desperate to quibble about the not-working days thing - then it's today you should be expecting it. Were you really expecting a Sunday delivery?

I agree that Google could have provided a 1 "actual-day" delivery for a fraction of £10, let alone a 2 "working-day" delivery, but it's always been obvious that the shipping cost is ludicrously inflated beyond all proportion of whatever it actually is.
[Nexus 4 General] chris3131:
I'll be excited when I have the bloody phone in my hand
[Nexus 4 General] jackalomg:
Guys I think that tomorrow you will receive the shipping mail. The batch probably is large enough to cover all the orders and from the answers of Google CR from previous posts( by many guys here) the phones are already in hands of TNT. Even the ones that got the shipping mail we don't have the phone in our hands expect from some occasions that some people went to local TNT depot and collect it. So I think that by Tuesday we will all get our phones!
[Nexus 4 General] siwilkins:
I hope you're right - however, there is no particular reason to believe that the batch is large enough. It may be, it may not be. Anything else is speculation - and it's all a bit too contingent on Google having done something vaguely competent.
[Nexus 4 General] druggeduk:
Well, you would expect the batch is as large as the amount of people who received the update on the play store and had pending charges in their banks on the 17th/18th.

As bad as Google have been I would be really surprised if everyone went through the same process a couple of days ago even though only half the people were allocated phones. AFAIK that has never happened before in this whole debacle.
[Nexus 4 General] siwilkins:
I think the key phrase there is "allocated phones". Google could very easily have placed all the charge authorisations, then given TNT a spreadsheet saying "ship as many of these as you can using however many phones are on that pallet that arrived yesterday". No "allocation" would have been involved then - there definitely doesn't seem to be any systematic allocation so far.

Yes, I'm speculating - but it's not really any more of a speculation than to say "Google are obviously going to sort this out on Monday".

---------- Post added at 01:15 PM ---------- Previous post was at 01:14 PM ----------

So far, many of us haven't got pending charges, merely authorisations.
[Nexus 4 General] daveshorty:
What's the difference between pending charges and authorisations, and how could someone see that?
[Nexus 4 General] CurtisD88:
The money has actually been taken out of my account and I haven't received a shipping email, so...
[Nexus 4 General] siwilkins:
Authorisations just mean Google have asked the bank to set the money aside, but not take the money yet. It can be ringfenced like this for 7 days. You will probably have had an authorisation for the week after you placed the order. You can ask your bank to tell you whether it's an authorisation or a pending charge.
[Nexus 4 General] druggeduk:
There is definitely a systematic allocation. Apart from some poor souls who ordered on the 4th who still haven't been sorted out (and at this point seem to be 'lost in the system') everyone who ordered on the 5th and beyond has gone through the same updates and changes.

I haven't read all the posts but as far as I know there haven't been any examples of someone say who ordered on the 7th not having any updates while someone on the 14th has.

What's the difference? All I know is, when I make an order or pay for something with my debit card my 'available' balance decreases by that amount. Then in a few days time the charge gets updated on my statement and 'proper' bank balance.
[Nexus 4 General] daveshorty:
So all I can see on my online banking at the moment is that my available balance is the relevant amount below my actual balance. Is that no indication as to whether it's an authorisation or a pending charge?
[Nexus 4 General] Rusty!:
Yep, that will cause an OTA update to fail, they check that existing files are what they should be.
[Nexus 4 General] crazyworks92:
so I've been lurking for ages on here and thought I should finally post :o

are there many people who had a 2nd January date change but haven't had a date change after :/
[Nexus 4 General] mojo22:
Thanks!

How about if the phone has an unlocked bootloader? Does that effect OTA updates?
[Nexus 4 General] BLADESMAN1889:
You spent how many weeks on 'THIS' thread whilst waiting for your Nexus :cowboy: - what you should have spent some time doing was researching ;)

"Android for the Nexus 4" 101 & FAQs

http://xdaforums.com/showthread.php?t=2010338

[HOW-TO] How to flash a factory image / return to stock / unlock / root #

http://xdaforums.com/showthread.php?t=2010312
[Nexus 4 General] siwilkins:
Well - except that some have got charges, some pending charges, and some just authorisations; some have had emails some haven't.

The fact is Google charge after TNT have shipped - so they need to make sure before shipping occurs that the charge would go through. So it's entirely conceivable that the 17th update (which pretty much everyone got) was an authorisation for everyone who might possibly end up getting their phone shipped.

I hope that's not the case, but it seems to me that assuming that all remaining authorisations are definitely going to get charged on Monday is more tenuous than assumptions like:

* Google are going to process orders on a first-come, first-served basis

* TNT are going to deliver on Saturdays

* Google are not going to cancel customers orders unless the customer requests it

---------- Post added at 03:08 PM ---------- Previous post was at 03:04 PM ----------

PS. I was actually an optimist before all this
[Nexus 4 General] daffyduck2602:
Best and most sensible post in ages!
[Nexus 4 General] wayno93:
Hopefully TNT will deliver in the snow..
[Nexus 4 General] PepsiDude002:
That's what worries me the most. There is a lot of heavy snow in the east Midlands, so I hope they won't lose it!
[Nexus 4 General] BLADESMAN1889:
Where abouts are you m8 - I'm in St Leonards/Hastings and we have about just over an inch. [East Sussex]
[Nexus 4 General] LPX4:
Wow that is ridiculous... :/
[Nexus 4 General] daveshorty:
What the...? Have you had the payment held over on your bank account?
[Nexus 4 General] daveshorty:
So you dunno if you got the payment update email that people got on Friday?
[Nexus 4 General] CurtisD88:
Leicester has I'd say about 8 inches of snow and it is still snowing.
[Nexus 4 General] Masoonic:
I'm in the same situation. Oredered 4th 4-5wk and only responses I've had from google are to wait longer. No money taken out of account or shipping email :( absolute joke that people are receiving theirs from orders placed weeks after!
[Nexus 4 General] daveshorty:
That's insane for a 4th Dec order on 4-5 weeks. I really can't imagine what kind of system is in operation on these orders.
[Nexus 4 General] ifti_a:
Its been snowing non-stop in London,

light snow but about 2 inches so far :(
[Nexus 4 General] ifti_a:
Classic, bet they drinking PG tips too
[Nexus 4 General] daveshorty:
Haha! You just reminded me of that. Back in the good ole days before all these smartphones and obsessing over Google orders.
[Nexus 4 General] CurtisD88:
Any new emails yet? I hope to see all outstanding orders shipped on monday. C'mon Google, get your act together.
[Nexus 4 General] LPX4:
Will they compensate us with some PG tips? :p
[Nexus 4 General] RiThBo:
This is the reply I just got now. I am 5th dec. 5-weeker.

Hey ----,

I'm showing your still in pending status which means we haven't been able to ship your device yet. It should be going out any day now. Unfortunately i can't give you an exact date at this time. I apologize, and again thank you for your patience and understanding.

I

hope

any day now means tomorrow :)
[Nexus 4 General] CurtisD88:
This was the reply I got from a CS the other day. I ordered 8th. Update to 17th... Money has been taken out of my account; not ringfenced or pending. HAS.

Hi [me],

Thank you for contacting Google. I appreciate your patience while the case was researched by my shipping specialist. I understand that you had questions about the shipping time for your Nexus 4 and I have received an answer for you.

The shipping specialist said that your order has now been processed and you should be receiving an email with shipping confirmation.

If you have any further questions feel free to reply directly to this email.

Regards,

Russell

The Google Play Support Team

Don't know if the CS can be trusted.
[Nexus 4 General] daveshorty:
Here's what I got yesterday:

----------------

Hi Dave,

Thank you for contacting Google. I appreciate your patience while the case was researched by my shipping specialist. I understand that you had questions about the shipping time for your Nexus 4 and I have received an answer for you.

The shipping specialist said that they do not have a date when the Nexus 4 will be in stock and sent out. We will refund your shipping for the inconvenience.

If you have any further questions feel free to reply directly to this email.

Regards,

Russell

The Google Play Support Team

----------------

No idea if that means it's not in the batch that's shipping this week, or if the CSR just doesn't know what he's talking about.
[Nexus 4 General] CurtisD88:
The bast*rds. Well now we can know that they can't be trusted. That or it is true and we will get one soon (unlikely because Google suck at ECommerce).
[Nexus 4 General] jayjay2244:
Had it since yesterday love it. A tip for you rooters/flashers when flashing clockwork remember to flash the revert recovery disabler, thought i bricked my device on the first day :crying: . Fixed now :)
[Nexus 4 General] CurtisD88:
Ugh, so annoyed with Google for shipping orders not in the order they were ordered. (to many orders in that sentence). However, hope you're enjoying your phone. :)
[Nexus 4 General] ste1164:
It is a great phone I'm really liking it. I hope you lot at least get delivery notifications tomorrow.
[Nexus 4 General] CurtisD88:
If it does I'll be straight to ringing TNT then down to the depot. I am not waiting two days and the chance of it being stolen by a driver or lost in the system. It is only about 15 minutes away if it goes to the nearest one to me (beaumont leys).
[Nexus 4 General] ifti_a:
Got a good guide for this ? That mentions revert recovery ?

Do we do this before or after clockwork flash ?
[Nexus 4 General] Nova163:
Not sure if anyone mentioned this yet, but TNT announced that they'll probably experience difficulties delivering due to the snow:

http://www.tnt.com/express/en_gb/data/news_2012/severe_weather.html

Let's hope our monday deliveries won't be affected..
[Nexus 4 General] ifti_a:
Just saw TNT website nearest depot to me is pretty far about 10 miles :(

Anyone else notice the Apple Customer link at the top ?

Should have a Google link too lol
[Nexus 4 General] jackalomg:
OMG what else can happen?
[Nexus 4 General] Nova163:
Well since you asked: there have been cases where the driver stole the device... :p

I won't believe it until I have the phone in my hands.
[Nexus 4 General] CurtisD88:
No, you won't believe it until the driver has it in their hands :p
[Nexus 4 General] Brac20:
Disappointed in Google. When I rang them yesterday I was told that my phone was with TNT and I should get a shipping email this weekend. So I rang the local depot to see if I could go pick it up. TNT don't have my postcode on their system, meaning they don't have it and Google told me a porky. He said they sometimes say that when it's being sent to TNT despite them not actually having it. Maybe I'll hear something tomorrow.
[Nexus 4 General] CurtisD88:
That's what I'll do. I didn't know you could just give them your postcode to see. Thanks.
[Nexus 4 General] ieMiCr0:
Order date: Dec 5, 2012 1:53:53 AM PST

Shipping mail from Google Play 17th Jan @ 15.07pm
[Nexus 4 General] Perks:
I'm one of those that ordered on 5th, still no shipping mail and pending in wallet

Ok not sure what happened, but the authorization that i had in my card and that was accepted by my bank, it's no longer there has just been removed, and i have my full balance again

Tomorrow ill see if Google removed it or it has been there only temporarily waiting for the proper charge, but at this point I'm getting really apprehensive... :(
[Nexus 4 General] BLADESMAN1889:
Wow !:laugh:

I miss living up north, we hardly ever get any snow down here - due to sea salt air and its much milder - only good thing is its a lot warmer in summer :good:
[Nexus 4 General] CalumL:
Well, mine came in to the TNT depot on Saturday morning. I rang them and asked if it was due for delivery on Monday, it was, so I made arrangements to pick it up. Now been playing around with it for about a day now. Very pleased with it.

For all who are waiting for tomorrow's shipment, enjoy! It's only a phone, but it's a very nice phone indeed. Feels very well put together and nice use of materials too.
[Nexus 4 General] RomanosN:
Still not a single mail here I am gonna call them tomorrow morning... :crying:
[Nexus 4 General] Evostance:
Basically what I said in detail ;)
[Nexus 4 General] Nova163:
My order is out for delivery according to the TNT tracker. Another hurdle taken :D
[Nexus 4 General] CurtisD88:
Any of you guys who have not received shipping emails yet (like me) I suggest ringing your local tnt depot to see if they have your address on file. If they do then they probably have your phone but Google hasn't processed it yet. I will do it and post back results.
[Nexus 4 General] Moonie17:
Still no shipping mail, money still ring-fenced and not taken, 5th order here.

Many people in the same position?

Judging by the last few pages im saying there's about 6ish of us...

---------- Post added at 07:49 AM ---------- Previous post was at 07:48 AM ----------

Let me know how it goes, and what exactly you asked!

:laugh:
[Nexus 4 General] FrankBullitt:
Make that one more. Not even a date change since the 5th of December at the playstore order :/
[Nexus 4 General] RiThBo:
Yep, me too.

In answer to question above :) forgot to quote
[Nexus 4 General] chris3131:
Dec 7th order, money ringfenced, no sign of any confirmation or change of status on the order page
[Nexus 4 General] blizard80:
Ordered on the 4th Dec at 17.31h.

No email yet.

Money pending in account.

Returned Shipping cost is not enough! I want a discount like those guys that bought the 8GB and got the 16GB version!
[Nexus 4 General] daffyduck2602:
Same
[Nexus 4 General] RomanosN:
I am calling this number the CSR gave too me

[0044]1(885)83-63987

but I gont no signal any UK based tell me what I am doing wrong?
[Nexus 4 General] Gr00ber:
Looks like that's a USA number but you're putting a UK country code in front of it. Try dropping the "44"
[Nexus 4 General] d_leonit:
me to, still waiting.

I order on 6 december and date change to 18 january, thay hold my money but still no shiping mail.:confused:
[Nexus 4 General] RomanosN:
Why the hell would they give me a USA number :eek: I order in the UK :confused:

OMG so I was supposed to smell my finger to undestand that? :mad:
[Nexus 4 General] jackalomg:
This is the tel. number you are looking for 0800 328 6081.
[Nexus 4 General] CurtisD88:
Guys I just called TNT and they have nothing on the system for my address but It may still be worth a try for some of you. I will now go ahead and call Google CS (God help me) and see if I can get anywhere ( maybe even get a refund for other who ordered later getting theirs). Worth a shot right?

---------- Post added at 08:47 AM ---------- Previous post was at 08:46 AM ----------

0800 328 6081. This is the number given out a few pages back on the thread. It is the number I am going to call now anyway.

---------- Post added at 08:59 AM ---------- Previous post was at 08:47 AM ----------

Don't bother calling. It is a waste of time. Some guy who sounded very uninterested in my case and only stated what has already been told to me. Didn't even know that LG makes the phone. Told me some Bull that the phone was ready to be shipped by the manufacturer. Didn't have a reason as to why people who ordered as late as the 14th had shipping emails. He was very evasive with my questions and sounded very rude. :(
[Nexus 4 General] chris3131:
[/COLOR]Don't bother calling. It is a waste of time. Some guy who sounded very uninterested in my case and only stated what has already been told to me. Didn't even know that LG makes the phone. Told me some Bull that the phone was ready to be shipped by the manufacturer. Didn't have a reason as to why people who ordered as late as the 14th had shipping emails. He was very evasive with my questions and sounded very rude. :([/QUOTE]

Think I may have spoken to this guy before. Basically just kept repeating that it would be sent out by the estimated delivery date (7 weeks after order). I think part of the problem is that they clearly have no idea of what's happening in the UK from their US base - it all seems a bit like they haven't got a clue what's going on
[Nexus 4 General] CurtisD88:
Think I may have spoken to this guy before. Basically just kept repeating that it would be sent out by the estimated delivery date (7 weeks after order). I think part of the problem is that they clearly have no idea of what's happening in the UK from their US base - it all seems a bit like they haven't got a clue what's going on[/QUOTE]

Was his name Hulios (or similar) by any chance? :mad:
[Nexus 4 General] CobalticBlue:
Maybe ours are taking longer to come because they are making up big goody bags for us !.. I could be right couldn't I? :screwy:

I'm Currently riding to work on my Unicorn.

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] chris3131:
Might have been discussed, but is there a difference in delivery dates between the 8gb and 16gb models? I ordered 16gb, maybe all the 8s have been sent first or something?
[Nexus 4 General] kac.:
Ordered on the 5th, 5-6 week estimate. No shipping email. Still waiting...
[Nexus 4 General] BLADESMAN1889:
But isn't 44 the UK Country code ?

I think Romanosn is calling from Greece so he will need the 44 [even if not for this number but other UK numbers]
[Nexus 4 General] starfire:
Ordered mine on the 12th.

Money reserved from CC but nothing taken.

No emails from Google.

Phone turned up this morning from TNT!, surprised or what :good:
[Nexus 4 General] Moonie17:
Really? And thats with no shipping mail?

Hoping you got a free phone and slipped under the radar ;)
[Nexus 4 General] markad1:
I hope a few more get this nice surprise :good:
[Nexus 4 General] Gr00ber:
Yeah 44 is UK country code but the rest of the number was from America. Looks like Google gave him the USA CS number instead of the one for UK
[Nexus 4 General] CobalticBlue:
Just received this...

"Thank you for contacting us at Google Play Support regarding the shipping estimate of your device. I do apologize for the inconvenience that this may have caused you. I look forward to helping you resolve this issue.

>

> It looks like your 5-6 week estimate is still valid because it is business days which does not include weekend or holidays.

>

> If you have any other questions or concerns please feel free to reply to this email.

>

> Thanks"

I feel so stupid, if only they had made it clear that they using google time rather than real time. I feel so much happier knowing that there is 74 weeks in a google year. On the plus side I am only 26 in google years!

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] CurtisD88:
I doubt many people buyed the 8gb. By the time I ordered the 8gb was out of stock I think.
[Nexus 4 General] starfire:
Just literally this second got my shipping email in my Inbox as I was writing this.

So you may well receive the phone before the shipping notice.

When I looked last night on the market it said my phone would be shipping Jan 30!
[Nexus 4 General] Moonie17:
You lucky sod!

Just phoned up my local TNT depot, nothing on their systems for myself ....
[Nexus 4 General] druggeduk:
Shipping Email at 9:32!

Happy days!
[Nexus 4 General] daveshorty:
sweet! when did you order?
[Nexus 4 General] Moonie17:
Oh my god... might be time to set up the Chrome auto-refresh again
[Nexus 4 General] CurtisD88:
I hope this is it!
[Nexus 4 General] ieMiCr0:
Arrived this morning too :)
[Nexus 4 General] rhymer2k:
YES!!! Get in there son!! me too!!

Out for delivery aswell...looks like my time in this thread is over, Moonie, Curtis D, others will surely get theirs soon too.
[Nexus 4 General] druggeduk:
Ordered on the 5th. So it seems they are doing more today!

Checked my tracking number and it's out for delivery today - so the guy who had his turn up on the doorstep before the email might not be an anomaly. Looks like TNT/google were delayed in updating their systems - unbeknownst to me it arrived at the depot on Friday like everyone elses but it's just been sitting there over the weekend!

Unfortunately no-ones at the house today so I'll probably have to arrange for re-delivery - but I guess after this many weeks I can wait an extra day or two!
[Nexus 4 General] siwilkins:
Really hoping my shipping email comes today too - no sign yet though. I have just had a reply to an email I sent Google though.

My email:

The 30th is another Google-time error - at worst it should be 27th.

:crying:
[Nexus 4 General] CurtisD88:
Well when I called TNT they had nothing on the system for my address. But like you someone said it may take them a while to update their system

---------- Post added at 10:02 AM ---------- Previous post was at 09:59 AM ----------

Look at his previous forum posts. He ordered on 5th. Other guy on 6th.:)
[Nexus 4 General] Moonie17:
You receive that today?

When did you order?

P.S, sorry for being a pest...
[Nexus 4 General] rhymer2k:
Yeah got my email at 9.32 as well..funny how it was in my inbox but i called TNT and was turned down because I didn't have a tracking number. As I mentioned in my earlier post, its also out for delivery corroborating the notion that TNT just have to update their systems with all the tracking numbers.

No worries, ordered on the 6th..(5-6wks del)
[Nexus 4 General] CurtisD88:
On the 6th. Like I said click on their name and go to previous forum posts. Scroll down and find if they said it. :)
[Nexus 4 General] Moonie17:
Thanks guys :) i managed to blag the guy at TNT to look up my name/address even though i didn't have a tracking number!

Hoping today is the day i receive my shipping mail at the least!
[Nexus 4 General] siwilkins:
I suspect that the cause of these new emails is that TNT have been doing some work over the weekend. They obviously have to send their list of dispatched orders back to Google - who obviously haven't been working over the weekend - for them to apply the charges and send out the shipping emails. I'm not surprised about the tracking emails. I've often not had those until it's already out for delivery with other packages/services.

So hopefully this is a good sign - having said that, I'm still waiting for a shipping email.
[Nexus 4 General] CurtisD88:
I just asked got transferred to a nice guy at CS and he found out for me quite quickly. Did you have any luck? TNT CS is much better than Google. :laugh: