yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] fro5tie:
I think the best way to go about it is to wait until your delivery window is up, then ring Google and ask them about it. Don't be aggressive or angry just ask them and they will raise a ticket. Everyone who has rung has got an email confirmation of a support ticket, as these pile up, Google will soon get the msg. The only people at the moment to have a genuine complaint are 3-5 dayers
[Nexus 4 General] futuredok:
I disagree, everyone has a genuine right to complain. The orders have been screwed, and this will have a knock on affect for pretty much everyone I would imagine unless they somehow manage to produce more phones very quickly. It is a fact, orders have not been fulfilled, and the misinformation and lack of information gives everyone: a) cause for concern and b) a right to complain.
[Nexus 4 General] fro5tie:
How do you know the orders have been screwed though? Yes, the evidence suggests that but only people who got 3-5 days estimates are overdue, no one else is. I agree that it appears that they will be delayed as well, but what does someone who has a 1-2 week estimate have to complain about?
[Nexus 4 General] dpmcalli:
From all the 5-6 weekers getting their phones already?
[Nexus 4 General] Nathtech:
I reccon all you 3-5 dayers are going to get your shipping emails tonight, think google really dont want all you complaining!
[Nexus 4 General] Deeco7:
Anyone live in Redbridge Borough?
[Nexus 4 General] newbintraining:
I do hope so. I'll give them tonight and tomorrow like the guy on the phone said, otherwise I will be very annoyed and they will certainly know it.
[Nexus 4 General] futuredok:
3-5 day stock was sent to 4+ week orders. Therefore one may logically assume this will have a knock on effect on all orders. Once the next stock comes in, and they then decide to fulfil orders in order, then that will mean it will go to 3-5 dayers orders, leaving 1-2 weekers delayed. I don't get this bury your head in the sand attitude that alot of people seem to have. I am not suggesting that calling Google is going to have any effect, but it would seem rather strange to assume everything is going to be tickaty boo from now on.
[Nexus 4 General] superleeds27:
I was a 5-6 weeker.

Havent received anything else other than the first email.

Hmm
[Nexus 4 General] Nickedynick:
Most of the assumptions in this thread are probably correct, but until people get past their delivery window, that's all they are.

You generally don't get very far in a dispute with only assumptions. That's not to say that people don't have valid concerns, just that we clearly have no idea what's actually going on with stock. Sure, it's debatable whether Google really do either, but they're in a much better position to know than us, and we only have actual evidence once any stated dates have passed.

That said, I'll be ringing tomorrow evening if it hasn't turned up by then (3-5 day order).
[Nexus 4 General] :
My brother and I were both F5 bashing at 5 on the 4th (from different locations). His went through earlier than mine and he got 3-5 days, I got 1-2 weeks.

He phoned up today and was told that he was on back order and wouldn't see anything for 3-4 weeks. He has not received any emails to this effect.

I'm not sure whether I made it worse for myself going into the O2 shop to have a play with a real one today. :(
[Nexus 4 General] coukalamin:
Tower hamlet's so close i guess

---------- Post added at 09:11 PM ---------- Previous post was at 09:10 PM ----------

Are you kidding me :eek: ?!?!?
[Nexus 4 General] munkimatt:
Pretty much the same as I was told this morning, but 2-3 weeks rather than 3-4.

Strongly suggest that no one on a 3-5 day gets their hopes up for a delivery tomorrow.
[Nexus 4 General] FTMDan:
Yeah, I'm not holding my breath. I'm quite disappointed that there's been no communication really. My current situation:
[Nexus 4 General] redrum217uk:
To be honest I don't trust anything the CSR are saying as their info is inconsistent, yesterday someone said they were told it was in stock and they were just working through the orders. Today they are on 3-4 week back order.

I'm gonna go by the email I got saying I'd have my order send by the 19th. Which is going to be much more reliable than a clueless CSR.

If not I'll deal with it then, just a shame I had to go and lose my galaxy nexus so I need the phone NOW! :)
[Nexus 4 General] coukalamin:
We are stuck in limbo
[Nexus 4 General] Nathtech:
Fingers crossed that tonight is the night!!!
[Nexus 4 General] stennett:
Was hoping a load of emails would have been sent out tonight, seems as it's Google's favourite night of the week!
[Nexus 4 General] vukis:
Can somebody explain what is limbo?

Google says "(in some Christian beliefs) The abode of the souls of unbaptized infants, and of the just who died before Christ's coming.".

how it is related to devices shipping? :)

Edit: by the way a friend of mine (4-5 weeker) received shipping email on Thu, Dec 6, 2012 at 3:03 AM (that`s info for those who asked when do google send such emails) :)
[Nexus 4 General] jvmaniac:
Think Inception. Lost in limbo :)
[Nexus 4 General] BadMonkey:
In Limbo:

In a state of being neglected and immobile, with no prospect of movement to a better place.
[Nexus 4 General] furrypotato:
Bumper back on sale.

In the US :(

But maybe again here soon as a result. Hmmm. Do I buy one or wait for cheap copies ?
[Nexus 4 General] coukalamin:
If you buy one, you'll probably receive it NEXT Christmas.
[Nexus 4 General] donothurtme:
A little surreal. Exact same order and time. If we don't get it on the same day then I'll legit be pissed hahahaha :D
[Nexus 4 General] spvnexus:
Jesus Google really couldn't organize a piss up in a brewery! Had two CSR relpys to the same enquiry with completely different answers! Also blatantly obvious that neither have actually looked at my account.
[Nexus 4 General] hicks12:
Well just got off the phone to frasier and well I have no clue if he was telling the truth or not but he said that my order has been handed over to TNT yesterday and that TNT are currently trying to process a backlog so will get done when they are done (tracking number and delivery)... not much use but I kept asking and he kept saying it is definitely with TNT and that since its out of the 3 - 5 window to call up support when I get my N4 and ask for the delivery charges back so thats one good thing at least :P.

Ugh..... waiting is painful when you are told it will be here, be fine if I was told 1 - 2 weeks!.
[Nexus 4 General] roblorduk:
Wouldn't hold your breath but good luck buddy!
[Nexus 4 General] tonybhoy:
google are a joke now,i upgraded my phone on orange yesterday at 7pm and was playing around with it today,thats service
[Nexus 4 General] hicks12:
The more I think about it the more I feel that they may well be right about it shipping before friday this week, the agreement with O2 ends and so they will have alot of devices on their way to network stores and retailers like CPW all say 13th december so I would assume the 1 - 2 week guys would be part of that shipment and now the 3 - 5 day guys were pushed there because they sent the devices to the wrong group :P.

Well time to ignore this thread till friday, need to get work done... good luck to anyone whose waiting!.
[Nexus 4 General] s4vva:
Hopefully you get it but just to set your expectations I was told this on Thursday, I'm still waiting and pending.
[Nexus 4 General] AndyBurns:
Can I suggest you obscure your details better than the current blurring, is this close?

http://adslpipe.co.uk/misc/ftmdan_streetview.jpg

Wouldn't want someone ambushing the TNT delivery driver ...
[Nexus 4 General] shub:
mr Justin at google HQ said, if i dont receive my handset within time frame they will refund the P&P :D

so.. another saving lol
[Nexus 4 General] fro5tie:
Yeah the guy I spoke to before said pretty much straight away they would refund delivery (3-5 day here), now depending how long it actually takes ill see about blagging a wireless charger
[Nexus 4 General] coukalamin:
Just received an email from google

---------- Post added at 11:19 PM ---------- Previous post was at 11:17 PM ----------

I seriously think its all bull****. I am a 3-5days
[Nexus 4 General] Nathtech:
Just proves Google don't have a clue about what there doing as they are saying it should be with you in your estimated ship time.

Google your time is up already!!!
[Nexus 4 General] newbintraining:
No emails I assume? Getting sick of this...
[Nexus 4 General] muttly:
Anyone ordered on the 4th and have canceled today? Am thinking of doing it as I go on holiday at the end of week and wont be back till mid- Jan.

Can't be bothered dealing with TNT regarding the non-delivery whilst not here and rather just cancel.

I heard the only way was to refuse the delivery?
[Nexus 4 General] ozzrahog:
You can cancel on the Google play site
[Nexus 4 General] b4d4bing:
this is the email i got for the original order on the 4th i cancelled.....

Hi,

Thanks for contacting Google Play regarding the cancellation of your order. Good news - we were able to successfully cancel your order! You'll also receive an email from Google Wallet shortly confirming this cancellation.

If you’d like to place a new order, please visit play.google.com.

Note that though your order is cancelled, you may still see the item on your credit/debit card - the transaction you see from Google is actually a pending authorization request between our billing system and the bank that issued your credit/debit card. While we aren't able to remove the authorization from your bank account, the authorization should only remain on your account temporarily (between 1-14 business days, depending on your card-issuing bank).

If we’ve addressed your concerns, there’s no need to reply to this message. If you have further questions we need to answer, please reply back to this email, and we’ll answer your question as soon as we can.

Regards,

The Google Play Team
[Nexus 4 General] muttly:
Thanks, appreciated.

EDIT: Just cancelled it quite easily. Sincerely hope you all get your devices soon. I did feel like a little child these past few days waiting for the phone and checking back on these forums rather obsessively.

I can now finish my uni assignment without continuously checking my phone for a GMail notification or refreshing this thread.

Good luck guys :)
[Nexus 4 General] texaslittleangel:
My order seems a bit different from the one posted two pages ago... Below the

Purchased From, Paid with and Ship To

, there seems to be a

Delivery Status

. I do not have anything like that. That bottom portion after the paid with etc., is completely blank on mine.
[Nexus 4 General] manook:
+1
[Nexus 4 General] hicks12:
He has just taken the prints off the Google play store (if you go onto play store to order top right has a cog with your orders) and posted it below the Google wallet screenshot and he also used the email screenshot, atleast thats what it looks like.
[Nexus 4 General] calyxim:
Update!

3-4 weeks mate got his 16 gig phone yesterday. London.

This is seriously fcuked up.
[Nexus 4 General] texaslittleangel:
screen shot of google wallet account
[Nexus 4 General] knoxie:
In the UK, I got 3-5 business days for delivery on the 4th, still in pending in the wallet, sent an e-mail to them today with no reply, If I get a 3-4 week delivery I will cancel it and get a different phone, Googles handling of this is abysmal, how hard can it be?

I dont get this random thing where folks with longer lead times were getting their phones before people on 3-5 days? I just dont understand how their system works, you have x amount of a product, orders come through the database system and very quickly the computer system depletes the stock as the orders come in, then a list is generated and the phones are picked based upon the date that the order was received.

I understand the stock issues regarding this phone but can not understand the random nature of the despatch of the phones, when you are working on a first come first served basis to serve the people that come last first is a load of crap.
[Nexus 4 General] spoonboy:
Waaaaaaaaaay too much time on your hands buddy.
[Nexus 4 General] FTMDan:
Good try, but that's not my house (I honestly don't recognise that area/house)

EDIT: Just to clear up, the part that says 'Complete' with Info underneath is if you go to the Google Play site, scroll all the way to the bottom and click 'My Orders and Settings' and the part underneath that says 'Delivered in 3-5 business days' is what I got on the receipt upon ordering from the Play Store.
[Nexus 4 General] Vahndroid84:
My phone has to be shipped to London. And im a 1-2 weeker 4th 17:14. But no update for me. Everything is managed without pattern
[Nexus 4 General] jamesj999:
Here's hoping that a lot of emails go out tonight!
[Nexus 4 General] GhostMaster9:
Any 5-6 weeks ( ordered on 6 Dec) got the Phone?
[Nexus 4 General] Josh98:
Seems a bit late now.. :(
[Nexus 4 General] coukalamin:
I can't see that happening. Sorry
[Nexus 4 General] pav4n:
This is the worst experience I've ever had ordering a product, It's truly awful that Google have allowed this to happen , I'm a 4th with 3-5 day delivery, been following this thread and it seems clear that customer support really don't have a clue whats happening with our orders, I'm hoping that as Google split delivery into brackets of 3-5 days and then 1-2 weeks that means that they are expecting a shipment in any time now, and that they fulfill delivery using the time ordered, but that would be using logic, something that has not been displayed thus far.
[Nexus 4 General] GretaLewd:
What is going on?

Your screenshot shows order placed on 4th, received by Google Commerce on the 6th.

My order was placed on the 5th...and received by Google Commerce on the 5th (in fact only a short time after placing the order).

Why the 2 day delay on yours and almost instant on mine? Don't know if it has any significance...:confused:
[Nexus 4 General] BLADESMAN1889:
I'm sure you've been asked this a million times already, but are you Jon Morris as in What Mobile ?;)
[Nexus 4 General] jason56d:
Hi all, have been watching here with interest for the past few days. I am another who ordered a 16GB on the 4th at 17.05 and on the confirmation it stated 3-5 days for delivery. My order was complete on the 6th on the Play store as well. But still no phone.......

Have been in daily contact with Google, either by email or phone. Earlier on this evening I emailed them my daily rant as my delivery time has been and gone and demanded my delivery cost be refunded. They replied within 10 minutes saying my case has now been escalated to a specialist team who are working on these type of early orders who have not received anything. And my £9.99 will be refunded when they eventually ship it!

I cannot get over just how bad the process has been from the launch and how little flack Google are receiving from the press over it? From ordering, paying to shipping has been as bad as anything I have ever heard about.
[Nexus 4 General] ermacwins:
Im guessing we will hit 800 pages by Sunday
[Nexus 4 General] DannyDroid:
Looks like Reddit has put together a bigger database of users orders and information.

Made me feel better that I wasn't so alone </3

http://www.reddit.com/r/nexus4/comments/14ah75/spreadsheet_to_track_nexus_4_shipping_any_country/
[Nexus 4 General] Harv.!:
Just to show how how screwed up Google, the Play store and TNT are...

My friend odered an 8gb version on the 13th of November, he was given a 3 week estimate, out of the blue 10 days later TNT turned up with his phone. Today, some 3 weeks after he got the phone, he recieved an email from TNT informing him his phone was out for delivery ? The money from his account was only taken today too. He checked the TNT tracking incase he was somehow being sent another phone, but the system wouldn't recognize the number.

Not sure how much use I'll get from my Nexus before the world ends on the 21st...if it arrives before then of course, lol.
[Nexus 4 General] wkd2639:
Seen a lot of reports of this - have a friend who experienced the same. Google only seem to charge for the phone when the shipping email goes out.

If you don't get a shipping email - you don't get charged.
[Nexus 4 General] Deeco7:
Are you in LL3?
[Nexus 4 General] texaslittleangel:
Your guess is as good as mine...
[Nexus 4 General] browngeek:
Really strange. They let you cancel your shorter time frame order, but not your longer time frame order. I'm also having the same issue, cannot cancel my order 5-6 weeker. Ordered on 5 Dec.
[Nexus 4 General] smadger:
Strength in numbers!!!!!!!

https://sites.google.com/site/nexus4cr/
[Nexus 4 General] smadger:
Guys, when you wake up and haven't heard a peep fom Google, please sign up to this and spread the word.

Even people who now have devices but had problems in the past need to fill it in to get the message across to G/LG that it's not cool!

Only launched a while back, and there's loads already!

Big thanks.
[Nexus 4 General] AlzakN4:
Sorry not meant to upset anyone ...

Typical management in CPW not even know own products price ... tell Your friend to order vodaphone or O2 micro sim with N4 and see what price they come with ...
[Nexus 4 General] stennett:
Can't see any new news today. Looks like everyone will just be waiting for that all important email tonight.

Who said no news is good news?
[Nexus 4 General] fleonard:
After 4 days i get a reply from google and my case (3-5 days) is with a "specialist"....what a good news -.-
[Nexus 4 General] fremar:
Oh, almost jumped up when I noticed a mail popped up from Borderlinx. Only to see that it wasent what I hoped for... "We're glad you've joined Borderlinx but we're concerned that you haven't started using it to save money yet!"
[Nexus 4 General] Boeing100:
Good morning everyone,

I'm joining your thread as a UK Play Store Nexus 4 16GB disappointed buyer. I purchased the handset on Dec 4th at 5.26pm so my estimated shipping is 1-2 weeks. Not heard anything/no status update in Google Wallet since I received the confirmation email. I'm leaving on holiday right after that deadline so here's to hoping that Google gets its act together and sends them in the order they were meant to be in asap...
[Nexus 4 General] vukis:
Hmmm I am starting to think, that everybody got a morning delivery. Now they are enjoying their devices .and doesn`t have time to brag about it here. Because I have never seen this thread so calm as past few hours :)
[Nexus 4 General] Motogp1:
I think it's obvious that they don't have stock no matter what CS say .
[Nexus 4 General] subhani:
1. I'm in London and a 1-2 weeker. I ordered 5.07pm on the 4th Dec and no news regarding shipping. So people in London are not getting their sets before others...

2. I ordered a bumper in late November. I heard nothing from them and they told me when I called that the bumpers were on backorder. No emails to confirm anything but the purchase. I received an email from Play day before yesterday to say that TNT have the item but heard nothing by way of delivery times and no comms from TNT. I checked the tracking number but no dice.

3. Suddenly at 1pm yesterday, TNT man delivers the bumper. Bumper is no big deal. I'm still gonna order an ebay plastic one for back and rim protection. Seriously, don't wait on it. Very overpriced but I suppose it's the same for OEM products.

4. My device charge is still pending on the wallet account. No clue when it will deliver and still no shipping email. :(
[Nexus 4 General] Boeing100:
Personally the hold on funds they put on my credit card on the 4th is now gone which is normal after a few days. So the true way to know if you're gonna receive an email or not, is to check your bank online if by the end of the end of the day and if it's there, then you should be expecting an shipping email overnight!
[Nexus 4 General] furrypotato:
This week for me is summed up ..

:confused:

:fingers-crossed:

:mad:

:crying:

And I'm hoping that by the end of the week..

:D
[Nexus 4 General] dunkyb:
This is entertaining!

Google have clearly released the "hold" on my credit card as I can see the available balance has increased. However, they appear to have released the hold twice - now my available credit is exactly £288.99 more than my credit limit. WTF?

Doesn't exactly strike me as the actions of a competent organisation if you ask me.
[Nexus 4 General] Stuartglossop:
I got this email about 5am. I am a 1-2 week orderd on 4th at about 17.15

Hello Stuart,

Thank you for contacting Google. I understand you would like to know the status of your shipping. I'll be happy to provide the shipping status to you.

We are taking orders based on available inventory and are quoting timeframes based on when your order will ship. Packages ship within these timeframes based on the order in which they were received.

Your order will be shipped in the time frame quoted when when you placed your order if not sooner. This shipping timeframe also appears on your email order confirmation.

I don't have any information about why some people received their devices before even though their orders were placed later. I'll pass the information along for feedback.

If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Regards,

Veronica

The Google Play Support Team
[Nexus 4 General] jvmaniac:
Sorry this is off-topic but I'm curious about the benefits of using borderlinx. I kinda know how it works, was just wondering about the advantages. Mind sharing?
[Nexus 4 General] fremar:
Have to use it because google doesent sell devices in play store here in Sweden and they only ship to a uk adress.
[Nexus 4 General] jvmaniac:
Ahh.. Right. Thought you were from the UK. Thanks
[Nexus 4 General] Rozza C:
Hmmmm...

The hold on my credit card has been removed. O.o

That worries me a little...
[Nexus 4 General] Vahndroid84:
Good morning everyone,

no update here for me...but it's curios how...as i've said yesterday...in us they send shipping emails everynight. In Europe the situation is just freezed. Also the German thread is sleeping, none of them got the shipping email from friday like in uk.

I have already lost my hope. My mate is coming earlier then he said before. He will come tomorrow in the evening and not saturday. So i think that my phone will never be there in London before he turns in rome.

i would only know what is causing this delay with 3-5 days people...Stock?
[Nexus 4 General] browngeek:
Just called Google up about my order and trying to cancel.

They claim that you cannot cancel your order after the first hour or so, hmm, because clearly others have been able to cancel after a few days.

Also I was able to cancel my US Google Play order after about a week ago.

Agent did say however that he reckons (but cannot promise) that the order may come by the end of next week. He says I should hopefully get a shipping email by next Tuesday with order to arrive before next Saturday. He was clear in stating that he cannot promise this, but that is how things are looking at present.
[Nexus 4 General] fleonard:
Easy, they send the initial stock to the wrong person.
[Nexus 4 General] Rozza C:
It seems I can also order the Nexus 4 again on the Play Store.

Tempted to do it and see what happens.
[Nexus 4 General] Tones1971:
The confirmation email i got said you can cancel up to an hour after purchase, but i was able to do it 2 days after purchase.