yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Tones1971:
hmmm maybe not then. I placed 2 orders on the 4th and cancelled on the 6th. Would have thought the 8th would also have been ok for cancelling.

They have still got a hold on my money for the cancelled orders, but i have confirmation emails to say they have been cancelled.
[Nexus 4 General] BLADESMAN1889:
WTF ?

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If you are perfectly happy with the way Google has handled this whole Nexus launch then you are one of the lucky ones who haven't been pulling out their hair wondering whats going on because no info has been made officially available.

To some of these people inc myself £279 is a lot of money to have spent only to have not recieved email confirmation of payment, tracking details, shipping info etc etc. Some have even had their phone VANISH and still cannot get any help.

So I would suggest that its YOU who needs to 'Grow Up' making rude, unhelpful comments.
[Nexus 4 General] smadger:
I will worry about it! For those of us on tight budgets and have to manage their finances on a daily basis, having constantly asked G when I am what is going on (even just "why has the money gone out and then back in again" which really shouldn't be too much of a problem to give an official answer to, and has nothing to do with shipping as far as far as I'm concerned) this is a real pain in the backside!

To a certain extent I really couldn't give a crap about when I get it, I just want to know what's going on with MY MONEY!!!!

3-5 dayer, no response, no emails, no tracking number = no respect, really really really f****ing annoyed!

---------- Post added at 11:32 AM ---------- Previous post was at 11:28 AM ----------

I'm with NW. Money went out immediately (within seconds - I checked), then went out on Friday, and I cannot be sure but appears to have gone back out and then in again once more over Saturday daytime.

Again, pointless comparing scenarios as there is now commonality between them, other than the fact that G have screwed up, and then can't even give their reps the same / correct info.

I actual feel really sorry for them having to deal with us angry folk but having no information to go on. Dam G, get a hold of it!
[Nexus 4 General] Brodel:
That seems like a no brainer to me, I'm surprised you even ordered one in the first place.
[Nexus 4 General] CrazyPeter:
Seems like quite a few people need to put up or shut up.

Constantly crying about times, threatening to cancel, but never following through on those threats, but carrying on moaning.

If you are that desperate, cancel your order, walk into CPW or O2, buy an iPhone, or whatever, otherwise, stop whining and grow up. We know Computer2000 have made a cockup (again) with the ordering process. However any valid news here lost amongst the children crying about their missing toys.
[Nexus 4 General] lombardo8:
Just cancelled my orders for 2 16GB N4s and got confirmations almost immediately.

Good luck guys and goodbye.
[Nexus 4 General] sionyboy:
Thought I'd throw in my experience as well: Ordered a 16gb on 6th December as soon as the order page went live (receipt says 5.06pm). Had delivery estimate of 1-2 weeks. An authorisation charge was made against the credit card I ordered it on, though the charge is not there now. No update since then, I've still got:

Thanks for updating your payment information!

Your order will be charged and shipped by Google Commerce Ltd.

4 Dec - Google Commerce Ltd received your order.

etc etc etc....

Some sort of update would be nice, obviously they gave a 1-2 week delivery estimate and its only been 6 days, but gosh darn it I'm impatient and want a new phone! :p
[Nexus 4 General] Teeohbee:
Nm
[Nexus 4 General] redmamoth:
Finally just got a reply from Google Play regarding my order:

Hello <name>,

Thank you for contacting us.

It normally takes 3-5 business days for orders to be delivered. However, due to incredible demand for Nexus devices, we are taking orders based on available inventory and are quoting time frames based on when your order will ship. I have reviewed your account and see that, your order is still in processing state and has not yet shipped.

For further questions please feel free to write back to us.

Thanks,

Divya

The Google Play Support Team

I'm tempted to write back, sending a picture of an @rse and an elbow then asking if they can tell the difference.
[Nexus 4 General] astalavista_thes:
I've seen one guy today in the bus stop carrying a N4. This is the first I see in York. A friend from the University has also ordered on the December's batch but still waiting.
[Nexus 4 General] Carnoustie:
Some good news IF it ever arrives... :rolleyes:

Sky-Go Nexus 4 / 7

http://www.techradar.com/news/phone...droid-devices-including-nexus-4-and-7-1118336
[Nexus 4 General] smadger:
Yes, but there seems to be different scenarios, and to be honest I shouldn't have to chase this down in a community forum - I should hear it from Google.
[Nexus 4 General] james_d:
Thanks for posting that. That's the best news I've heard in a while!
[Nexus 4 General] AlzakN4:
Hi All

I bought mine from Carphone Warehouse and so far I'm more than happy with N4
[Nexus 4 General] ant_thomas:
So they've basically told you what you already know.
[Nexus 4 General] smadger:
LOL - your first post, and you have tell everyone here that
[Nexus 4 General] TubbyHamster:
I'm with Natwest and they reserved the money in my account as soon as I ordered, it shipped two days later and the full transaction in my bank account only happend a few days after the phone arrived.
[Nexus 4 General] redmamoth:
When my Nexus 4 arrives, I might just swing by CPW and give them £120 for nothing, because that's what you've effectively done. Enjoy :highfive:
[Nexus 4 General] Dav_prime:
Click "transactions" on the left hand bar, you then get a list of all Google wallet activity split into categories of "Complete" and "pending"
[Nexus 4 General] Gaugerer:
I bought two from Carphone Warehouse to make sure I had them as Xmas presents and I wanted to avoid the trouble I had waiting for two Nexus 10's.

I'm also very pleased with the Nexus 4 and I've given away my Galaxy Note to a family relative because the Nexus 4 is better.
[Nexus 4 General] donothurtme:
Has anyone with a 3-5 estimate called the incompetent mess that is GPlay to ask where our phones are today? :)
[Nexus 4 General] spvnexus:
Another helpful reply that really tells you nothing....

Thank you for contacting us. Sorry for the inconvenience.

I have forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.

Thanks,

*****

The Google Play Support Team
[Nexus 4 General] Stewb179:
Just gave them another call this morning (I'm a 3-5 day). The CRS still doesn't know what's going on. They acknowledged that there had been an error in sending out devices early but still can't say when exactly they'll ship. It just seems that management are incompetent and haven't told the poor guys on the phone what's going on.

He did say to expect a mass email to the 3-5 people in the next couple of days explaining what GPlay will do in terms of compensation etc. and if I haven't got something like that in the next 2 days call back.

Someone said a few pages back that he didn't think there's any difference between 3-5 day and 1-2 week. There definitely is though, look at the spreadsheet and the vast majority of 3-5 day are complete in the Play Store but most of the 1-2 week are pending.
[Nexus 4 General] lombardo8:
Thats untrue. Its an extra £105 and it definitely is worth it for people who can afford it. I am sure you understand the concept of demand and supply so stop hating.
[Nexus 4 General] Pottrell:
Regarding shipping changes

It's my own fault but, it means if it doesn't get shipped by this week, when it finally does get shipped, no one will be here to receive it :(
[Nexus 4 General] AlzakN4:
Just because I post fact that I bought it from CPW does this mean I paid £389 or whatewer it cost on their website ??

You pay more to google than I paid for my Nexus 4 lol

I would not paid more than price on google website I'm not the person who MUST have something no matter what cost is involved ... I'm patient person lol
[Nexus 4 General] ant_thomas:
In which case, how much did you pay?
[Nexus 4 General] AlzakN4:
£274 ...
[Nexus 4 General] isentropy:
Astonishing. I have finally had an expected delivery date for my first day order of 13 November: 3-4 weeks. From today. Which is 4 weeks after I ordered the thing for 2 day delivery.

This has genuinely been the worst customer experience I've ever had with any online order.
[Nexus 4 General] snowmobile:
I did as I'm fed up of them ignoring my emails. As expected as much use as a chocolate teapot. They said my order was still processing but didn't know when it would be shipped and didn't know when they would know :rolleyes:
[Nexus 4 General] Vahndroid84:
how you got that estimated time? You called CSR?
[Nexus 4 General] furrypotato:
Stop teasing us ;)

£274 - How ? Staff discount ? You walked in with a gun ? You slept with the store manager ?
[Nexus 4 General] isentropy:
Yeah, here's the latest wail of confusion from a serial incompetent called Chris, who has had the issue with a "specialist" for over two weeks and promised me a tracking number a week ago.
[Nexus 4 General] jvmaniac:
Coming soon....

An update on your Nexus 4 Google Play Order

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:

http://support.google.com/googleplay/bin/request.py?hl=en&contact_type=devices_cancel_order&rd=1

We apologize for any inconvenience and thank you again for your order.

Thanks,

The Google Play Team

This was the backorder email the original limbo level 3 people including myself received. Wouldn't be surprised if we all get one this week. This will be the last time I throw money at google
[Nexus 4 General] Vahndroid84:
2 months...to deliver a phone. I think that they are truly ****ing incompetent. I think that google need help. They don't know how really works an online store. Hoping that more than someone will be fired in the Google Play division
[Nexus 4 General] smadger:
WTF? I never said you did, and said nothing about it.

I just find it funny that the you sign up to XDA after getting your nice new N4, and the first thing you post is a message saying you have yours in a thread full of people with delivery problems - cruel sense of humour dude.
[Nexus 4 General] CrazyPeter:
It's not Google, it's Computer2000.

Go buy an iPhone if you are unhappy. More for the rest of us.

---------- Post added at 03:25 PM ---------- Previous post was at 03:22 PM ----------

That's not the staff discount price. I have a friend that's middle management in CPW, and he was looking for Nexus 4 for himself, asked if I wanted one at the same price. £327 is the staff discounted price.

He went for that deal, I opted to wait for Google :)
[Nexus 4 General] fro5tie:
Just bit the bullet and rang them, played dumb and didn't go on about all the talk online and how other people had already got theirs.

Basically said he doesn't know what's happened, they haven't been told anything, he's going to escalate it to a specialist and look into why TNT haven't shipped it but I got the impression that they just dont have stock, he didn't give me an estimate just said we'll look into it and get back in touch.
[Nexus 4 General] kaiowas82:
I've found few british selling their N4 on ebay already making 120-130 £ profit on it....

http://www.ebay.co.uk/itm/LG-Google...86808?pt=UK_Mobile_Phones&hash=item1c2d4e3e78

he shows his play store receipt too...
[Nexus 4 General] ste1164:
Oh yea I agree with that.
[Nexus 4 General] Audioboxer:
A week I believe.
[Nexus 4 General] akhan47:
Just managed to order the 32gb Nexus 10 too. :D
[Nexus 4 General] therealbroxy:
I did, and my order went through at 08:30ish (although it said it errored)
[Nexus 4 General] zibby64:
Is anyone elses order still on pending on google wallet?

After a few errors trying to click the buy button I got through the full process around 8:20 but have not got a confirmation email yet. Card has been charged though and I did get a receipt in the browser.
[Nexus 4 General] keepittidy:
The email i got says they will not charge your card until order has shipped

"Thank you.

You've made a purchase on Google Play. You will not be charged until your order has shipped."

I assumed this was why my google wallet still shows "pending" and will change to "complete" when actually shipped and charged.
[Nexus 4 General] DarkShadowAy:
Someone just sold their N4 16GB for £419 :eek:
[Nexus 4 General] nikzDHD:
After the eBay/PayPal fees they wouldn't of made that much. Pretty pointless would he funny if he doesn't get the device then he'll have to refund.
[Nexus 4 General] kaiowas82:
I'm slowly going through the order proces @handtec....343£ with next day delivery......any of you givin me the last impulse to order at that price? talking about 16gb ofc...
[Nexus 4 General] jrush4:
Yeah my e-mail said they wouldn't charge me until it'd shipped, but unless I've spent next months rent some how without knowing, they've definitely charged me already. Surely it can't have shipped already? I know there were rumours that they'd ship the same day, but within the hour seems a bit unbelievable.
[Nexus 4 General] akhan47:
I also got the same e-mail, however, the funds have been taken from my bank and are on hold.
[Nexus 4 General] zibby64:
if the email says you're not getting charged before shipping, it's either a lie or the fact i've not got the email yet isn't a problem :confused:
[Nexus 4 General] therealbroxy:
i am fairly sure mine has gone from my account too, so hopefully that means it is being packed and hand delivered by Eric, with a 25 pounds play voucher, and a sandwich (I am hungry)
[Nexus 4 General] ste1164:
I'd wait :o that's a lot of money.
[Nexus 4 General] kaiowas82:
aborted...just called them, they don't have the phone and they don't know when SAMSUNG will deliver to them......getting worst here :D
[Nexus 4 General] ste1164:
Lmao :')
[Nexus 4 General] jrush4:
For £9.99 delivery I'd expect Eric to cook me a 3 course meal after he delivers it :P
[Nexus 4 General] sageandonion:
Got mine from el-goog this morning at 8.15 uk time. What a game, the store kept crashing and i ended up buying 4 bumpers. 3 of which I cancelled. :D
[Nexus 4 General] shaneZ95:
There are a few Nexus 4s on Ebay, 2 in the UK, are they legit as i don't see how they could already have stock of around 5-8 phones depending on seller.
[Nexus 4 General] smadger:
Just out of interest, has there been any of the 3-5 dayers who have received their delivery today, let alone a tracking email?
[Nexus 4 General] james_d:
Another 15 minutes of my life wasted on the phone to Google Play. Just bonkers. Trying to get a refund out of them might be more difficult than buying this phone.

What are the repercussions of asking my bank to block the charge, am I even able to do it? I do owe them for the bumper but I don't believe I owe them for the phone or the shipping.
[Nexus 4 General] jvmaniac:
What did they say?
[Nexus 4 General] james_d:
It will be issued by the 'specialist team'. However, they are still working on your case from last week into your missing phone.

I tried to explain to the guy what I knew from TNT. It's so frustrating not being able to speak to the 'specialist team'

Oh at least I got an email confirming I am looking into the refund! (Baby steps!)

"Hello James,

Thank you for contacting The Google Play Support Team. I understand that you were inquiring about your refund for your lost package for your Nexus 4 device. I understand how frustrating this can be in waiting for your refund. I would be more than happy in assisting you with this.

As promised, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding."
[Nexus 4 General] ant_thomas:
Finally had a reply to my 3rd email.

3-5 day order. First reply I've had.

I doubt the "specialist" will do anything, but at least it's been seen by someone.

Edit - Just realised this is a reply to my 1st email sent last week - 06/12/12 19:05:19
[Nexus 4 General] hicks12:
Still havent received anything, not sure what time TNT deliver to my area so I will just call Google at 6ish but regardless I still have yet to receive shipping email :(.
[Nexus 4 General] ozzrahog:
This is looking like a total cluster feck. Tempted to cancel and get one on 3 on contract an Thursday only makes it £5pm more expensive. Seems easy to cancel on the Google play site.
[Nexus 4 General] uberNoobZA:
No because Apple has been at this a little longer than Google and Apple has tonnes of retail outlets owned by....Apple

Oh and Apple has been doing this a little longer than Google
[Nexus 4 General] roblorduk:
I've kind of given up hope of getting the phone any time soon (or within the 1 - 2 weeks estimated). If it turns up earlier then great but I don't expect it to. It seems quite obvious that they haven't got any stock at the moment - more than happy if someone wants to prove me wrong on this...:p
[Nexus 4 General] jonmorris:
It seems like they only have one person working there as it is. Sack him (or her) and the whole store will have to close. ;)
[Nexus 4 General] uberNoobZA:
This IS the UK thread and he got it in the UK, so no reason not to post.

If someone does not want to wait and go through all the hassles of whining about delays day in and day out, it's their choice to get it elsewhere even if they paid more. No need to get all sarcastic just because you are frustrated from Google's delays. Rather take it out on Google
[Nexus 4 General] farhie:
I just chuckled out loud in a silent library (I'm working hard, refreshing this thread constantly)

I genuinely think you're not far off! :)
[Nexus 4 General] starfarer:
Logged in to cancel my 2nd order (7/12) and first order not found. And now it's erorr 500!!

Edit: Back working now. Cancelled Order. 1st one from 4th Dec still pending.
[Nexus 4 General] jonmorris:
That's a first. Google the first company to not be able to handle the demand of people

cancelling

their orders.

This just keeps on getting better.

Given I got done over when I ordered a Nexus 7 and now with a Nexus 4, can anyone on here honestly say that they won't still try and buy the next Nexus device that gets released - with an amazing spec and a price that's too good to ignore?

I expect I will be leaving this thread, like others, as soon as the Nexus 4 does turn up.. convincing myself that, hey, it wasn't that big a deal waiting a few more days... and then meeting everyone again in the Nexus '5' thread in six months time...
[Nexus 4 General] Tones1971:
i would expect and hope that google will learn from this and sort it out for the next nexus device. Nothing yet to suggest they will but you expect a company as big as google will learn lessons here.
[Nexus 4 General] smadger:
I know, Just found it funny that in a thread full of people with problems, and raging that theirs hadn't been delivered, this guys first post is to tell everyone he's fine. As I said, cruel humour. :)
[Nexus 4 General] hicks12:
Well I guess closest thing to compare it to is Apples Map service... its a pathetic attempt haha!

Apple have a proper distribution setup where as Google do not, Google are relying on this Computer2000 distributor which I would say has been a terrible partnership :P hopefully Google ditch them relatively soon as they cant handle it.

Should be better next year but oh well, I am happy to save the £100 compared to buying it from CPW and tbh its seemingly like a brilliant phone when I went into CPW to try it I knew it was awesome so I think its worth the wait, get it by christmas I will be happy but minus shipping since its unlikely I will get it in the 3 - 5 days :(.
[Nexus 4 General] jonmorris:
Well, I (and many others) said that after the Nexus 7 launch and that was back in July. An extremely long time to address problems and prevent them for the future.

I am sure a lot of the problems are down to Computer 2000 - a company that I'm told is more used to sending out lots of equipment to one address than a single product to many addresses. That would make me question why they got the contract (lowest price?) and after the last device, why they are still doing the Nexus 4 (and 10 - which I expect has been just as big a disaster?).

Google has to take sole responsibility as that is where we paid our money. Computer 2000 isn't 'known' to the end user, and can't deal with our complaints or queries. And TNT can't deliver something it hasn't been given.. and part of the problem with the Nexus 7 was the incorrect address details on the labels.

If it's any consolation though, Apple messed up the delivery of my iPad mini by giving the courier only partial details - my name, company name, town and post code - totally missing the first line of the address (which had been replaced by the company name). Clearly the courier couldn't deliver from just having a post code (and no contact phone number given to them) so I had to go and pick it up from the depot Saturday morning - after waiting all day for it to be delivered before showing as 'failed', or wait for a re-delivery on the following Monday.
[Nexus 4 General] sandeepg:
Totally agree. This might be c-razy but has anyone got into contact directly with Computer2000...?
[Nexus 4 General] Tones1971:
Yeah totally agree. Like i say i see nothing to suggest that they will learn from this, especially as you say, they didnt learn after the Nexus 7. Im hoping that they will. They arent stupid. Surely they can see what a disaster this has been?
[Nexus 4 General] Matchstick:
I'm not sure how much blame can be placed at the feet of Computer 2000 or TNT as US orders seem to be suffering problems as well and the only common factor is Google.

My personal take is that problems will happen BUT when they do a company needs to be proactive about contacting customers and keeping them informed.

Google appears to have no corporate culture of direct Customer Support and Communications (just look how difficult it is to report problems with existing Google Services) so the moment problems start mounting up that *need* Google to get out there and start talking to customers then they're lost and the few Customer Service people they do have are left hanging in the wind with no idea what's going on (which would explain the very mixed messages people are getting when they do get through).

The last time I saw a pre-order this messed up it was for the the 2nd Gen Kindle and the problem there apparently was that the stock that had been assigned to fulfill UK orders had been redirected to fill US orders at the last without telling anyone at Amazon UK.

Hopefully Google haven't been playing this game, but personally I'll be damn surprised if I do see my N4 before the 19th...