yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] scho047:
nope.... not me...and i am 1 to 2 weeker....
[Nexus 4 General] elmo61:
Confirmed, also got this

-----------------------------

We are reaching out to you with an update on your Nexus device order that experienced a shipping delay.

We can confirm that your order is now in process for fulfillment. You can expect an email notification early this week which will include tracking information.

Please note that your order will be charged in full when it ships. As a courtesy and to thank you for your patience, you’ll then receive a credit for the shipping charge .

Thanks again,

The Google Play Team

--------------

3-5 dayer (5:05pm)
[Nexus 4 General] spvnexus:
Just got the same email. Yay for a refund and good to final get some sort ofcommunication out of them.
[Nexus 4 General] Vahndroid84:
i think 1-2 weeker won't receive this email. We're still in the correct timeframe, we won't get shipping refund :)

i'm really hoping now...that maybe we could have a big wave of emails!
[Nexus 4 General] Nathtech:
Great news guys!! 3-5 day orders are moving along!! Lets hope we see some shipping emails from this afternoon (Germany started getting there shipping emails around 1pm if im correct!)
[Nexus 4 General] mark_glh:
Yeah it's not likely that they'll send a similar email to the 1-2 weekers like me as they're still within the quoted timeframe, hopefully they will still be posted at the same time though :D
[Nexus 4 General] Nathtech:
Any 1-2 weekers getting any emails!!??
[Nexus 4 General] smadger:
Anybody caught in limbo / still waiting for orders pre 4th Dec getting the mail?
[Nexus 4 General] scho047:
hope it does happen for 1 to 2 weekers with some sort of email today! ie shipping information.

dont care if they dont refund my shipping cost even if it came by Thursday as long as it does come here by Thursday!!!! :)

please Google be nice to all 1 to 2 weekers as well!!!!

Thumbs up to Dan & Smadger for finally putting some order that was much needed with communication and systematic manner of processing shipping goods!!!

Dan & Smadger deserves a pat on their back and a merry Xmas :)

on that note, lets just hope it does happen for us 1 to 2 weekers today!!!!!
[Nexus 4 General] Egg Chaser:
No email here (1-2 weeker), but as already mentioned, our orders are not actually overdue yet.
[Nexus 4 General] smadger:
Not from what I can see. There is a possibility you'll get a seperate email update with different info.
[Nexus 4 General] catlog:
If 1-2 weekers do get an email, I'd imagine it would be a different variant due to us still being in the time frame. I hope some 1-2 weeker get shipping today. :p
[Nexus 4 General] smadger:
Steady on, communication has started to pick up, nothing more.
[Nexus 4 General] Nathtech:
Cmon!!! Yeah lets hope its true and that today is FINALLY THE DAY!!! :D
[Nexus 4 General] kxuli:
Here a 1-2 weeker, no change in GP nor Wallet (pre-order / pending), no charge in bank account...nothing at all :/
[Nexus 4 General] munkimatt:
Just received the email on the 3-5 day order, nothing on the 1-2 week order.
[Nexus 4 General] jason56d:
3-5 dayer here. Received my email at 8.15. Positive news!
[Nexus 4 General] smadger:
I would wait till 12:00 when your 2 weeks are up and see if anything happens. If not call up, mention you are expecting it this week, you have seen Dan's open statement and are looking for an update, specifically ask if your estimated shipping will be honoured.

Let me know what happens.

(sorry thought you said 3-5 dayer, hence the edit)
[Nexus 4 General] Vahndroid84:
the nexus 4 of my girlfriend is just arrived in her hands. WOW!

This phone is ****ing beautiful!!!! i want mine!! Goooooogleeeeeeee!!!!!!
[Nexus 4 General] Egg Chaser:
Me neither. I'm still not hopeful that's it's going to arrive before Christmas. :(
[Nexus 4 General] Stuartglossop:
Same here.
[Nexus 4 General] Boeing100:
I'm a 1-2 weeker with pending charge on credit card and change on Google Play store. No change on Wallet. I'll keep fellow 1-2 weekers posted if I receive any communication from Google today
[Nexus 4 General] furrypotato:
1-2 Weeker.

Charge been on my bank account ( Debit card) since 15th.

Called bank (Nat West) and they advise it's pending charge, so not taken by merchant yet. So looks like it's a holding charge as yet.
[Nexus 4 General] hx4700 user:
expanding at the speed of light

I can hardly read fast enough to keep up with the latest posts.

I've gone and read "the letter" and "the reply" and the Dan cobley Google + page. I cannot see dan's open letter on there, just a note that he'd "look into it".

If this were a government issue then as minister in charge he would be resigning without pay-off for a) not knowing about the problem already, b) the original failure and c) the abysmal lack of communication.
[Nexus 4 General] Vahndroid84:
they will not charge us until the shipping...so it's everything okay.

What i think is that they just manually managed through our orders to keep them in line and be processed. I think and hope that all of that orders are going to be shipped very quickly :fingers-crossed:
[Nexus 4 General] Josh98:
Let's hope so! Considering a 3-5 dayer got their email and was literally less than 2 minutes before me I'm sure there can't be that many between us all.
[Nexus 4 General] smadger:
I'm trying to post the most relevant here...

https://sites.google.com/site/nexus4cr/what-we-suspect
[Nexus 4 General] knowmeee:
i will be leaving the country this week. i assume google wont change the shipping adress to abroad?

Do i have the right to have the phone delivered to my adress abroad if they fail to deliver it within the time frame?
[Nexus 4 General] furrypotato:
Yep I'd agree with that.

I'm already testing what ROM's to put on my One X for my wife so it will be ready for her when my N4 arrives :)
[Nexus 4 General] brainwrong:
Really? Is she in the UK?
[Nexus 4 General] Stuartglossop:
That's great, hopefully lots of others should receive theirs today!
[Nexus 4 General] Egg Chaser:
Don't get your hopes up too high yet. His location states that he's in Roma (Italy).
[Nexus 4 General] Stuartglossop:
? I think he's on the wrong forum!
[Nexus 4 General] Vahndroid84:
No when i've bought my 16gb...i've also taken an 8gb for her.

Her 8gb has been shipped the day after. My friend that lives in London, has come to Rome this weekend and brought the 8gb to her
[Nexus 4 General] Confused_Cheese:
Had an email come through this morning, not a shipping one unfortunately but the same one other 3-5 day people had. Good news at least :) Just need the shipping one now! Its my last day at work tomorrow so looks like i'll be making an extra trip in to get my new toy :D
[Nexus 4 General] Vahndroid84:
lol i could tell the same thing about your ipad :p
[Nexus 4 General] furrypotato:
He was in the UK but went back to Italy last week. His girlfriend has an 8gb Nexus
[Nexus 4 General] Crundy:
Looks like they are sorting out the 3-5 dayers first, which is good news. I suspect us 1-2 weekers will get emails tomorrow morning.
[Nexus 4 General] Nathtech:
I suspect that 3-5 dayers will get there shipping emails later today after lunchtime and then us 1-2 weekers sometime tonight?
[Nexus 4 General] teekaytk:
Canceled. I was on 5 to 6 week. Bought S3 from gumtree for £280. Disappointed in Google
[Nexus 4 General] ant_thomas:
One more in the pot for the rest of us!
[Nexus 4 General] markad1:
When did you order

That sucks:crying:
[Nexus 4 General] munkimatt:
Just to calm the excitement of the 1-2 weekers here, Dan only said 'we anticipate processing your orders for fulfillment this week'. Not today, not straight after the 3-5 day ones, not early/mid/late this week, just 'we anticipate processing your orders for fulfillment this week'.

Just calm down a bit, no one needs more disappointment!
[Nexus 4 General] Vahndroid84:
lol im just excited (and a little bit worried because i have to re-ship the phone to Rome)

i know that we have to stay calm...

but...if a new batch of stock is arrived...i think it could be cover more than just 3-5 dayers! :fingers-crossed:
[Nexus 4 General] smadger:
True, which is why I'm hoping they would give you guys the same level of communication at some point later.
[Nexus 4 General] sandeepg:
Looks like The Next Web has picked up Dan's apology: http://thenextweb.com/google/2012/1...-on-nexus-4-supply-issues-offers-hope-to-some
[Nexus 4 General] smadger:
http://www.theverge.com/2012/12/17/...4-delays-says-supplies-are-scarce-and-erratic
[Nexus 4 General] Platnumyoda:
Processed for fulfillment this week means it gets sent this week. That is good enough for me as a 1-2 weaker. It suggests to me that they have sourced stock this week to fulfill all 3-5 day and 1-2 week outstanding orders. I will believe it when I see it though.
[Nexus 4 General] Confused_Cheese:
I know you said 1-2 weekers, but you made me recheck my email :eek:

Phew! :D
[Nexus 4 General] munkimatt:
I totally understand the excitement and my order is the 1-2 week one (the girlfriend has the 3-5 day order) and I kinda need my order here quick because I have agreed to sell my current handset by a specific date. I just don't want me and the other 1-2 weekers sat there every evening under a mistaken assumption waiting for a shipping email.

I mean, we don't even know when the 3-5 days ones will go. The email says "We can confirm that your order is now in process for fulfillment. You can expect an email notification early this week which will include tracking information." Doesn't say today, tomorrow or whenever.
[Nexus 4 General] Makkhdyn:
I don't want to be "that guy", but didn't you read that it would take 5 to 6 weeks when you were on the play store in the first place?

I mean you can be disappointed that there is no stock, but you made the decision to buy it when the delay was clearly displayed.
[Nexus 4 General] Confused_Cheese:
It says early this week, which surely means Monday or Tuesday... at a stretch Wednesday. Anything later is not early.
[Nexus 4 General] munkimatt:
I totally agree but it doesn't specify any day. There's people above saying "If these are coming out now then they must be shipping tonight and then ours will ship tomorrow!" Slow down. Right now there's so much guess work going on with absolutely nothing concrete.

We've all heard a few hundred different tales out of Google in the last two weeks. I think we all need to remember that before we get too carried away.

For those who haven't noticed, I'm a real 'glass half empty' guy. And then my glass got smashed. And then my next glass took ages to be delivered. ;)
[Nexus 4 General] Vahndroid84:
i know i know....

...however i've grabbed the 8gb of my girlfriend for a few seconds.... I've watched it carefully....

Guys it's very very nice....elegant as an hi quality phone....i'm fallen in love lol :D
[Nexus 4 General] Confused_Cheese:
I agree, I still have my reservations as to whether my phone will actually ship in the next few days. After reading through the German thread I get the impression their orders were still screwed up in some way and not shipping in order. Until I have the device its still all unknown.

I'm hoping Google won't let us down twice, especially as Dan's reputation is now also on the line.
[Nexus 4 General] Pottrell:
Would be great if 3-5 bracket got shipping emails tonight for tomorrow - and 1-2 bracket got shipping emails on 19th for the 20th (to keep inside the timeframe)
[Nexus 4 General] smadger:
To put it simply, we do not know the situation, (and doubt we will be told) they may be diverting stock around the world in order to fulfil orders in other countries as we have requested which is why it's taking time - there are people in many countries with problems, not just the UK.

However, we can be sure that things are happening, and that the communication from Google is becoming more regular and specific. This is can only be a good sign. Hopefully all this coverage elsewhere will help them stick to their word.

http://eurodroid.com/2012/12/16/goo...-erratic-supplies-for-nexus-4-stock-nightmare

http://www.theverge.com/2012/12/17/...4-delays-says-supplies-are-scarce-and-erratic

http://www.androidcentral.com/google-uk-boss-offers-unreserved-apology-delayed-nexus-4-orders
[Nexus 4 General] ant_thomas:
This did come before the widespread Google Play email, but CSRs are still talking rubbish....
[Nexus 4 General] hicks12:
Omg why isn't anything moving... I've just read the new posts and it seems I am alone as being a 3 to 5 day without any change since the 4th,no new status in play store or wallet and no charge on my account nor any formal email! Why :(
[Nexus 4 General] smadger:
As I said before...

If you are a 3-5 dayer and you are not seeing this email, or have had no movement in your bank account, I would wait till 12:00 and see if anything happens. If not call up, mention you are expecting it this week, you have seen Dan's open statement and are looking for an update, specifically ask if your estimated shipping will be honoured.
[Nexus 4 General] hicks12:
Yeah should have rephrased that I just want to know if I was missing posts in that a lot of people haven't got them but it doesn't seem so. I shall be ringing them around lunch time can't believe it's still stuck Haha. Hopefully my stock hasn't gone to a 1.2 weaker already!
[Nexus 4 General] Boeing100:
I was told to call back Google CS today if I didn't get any shipping notice, and I can't seem to get through since they are "experience a high volume of calls". Anyone managed to get through this morning?
[Nexus 4 General] bluebird2:
Ha! Ordered at 5:08 but given a 4-5 week schedule :( No idea how that occurred.
[Nexus 4 General] Xeodus:
Is that for a 3-5 day estimate ordered on the 4th December?
[Nexus 4 General] Boeing100:
No, 1-2 week ordered on 4th dec
[Nexus 4 General] Xeodus:
Even better :)
[Nexus 4 General] Confused_Cheese:
I have a feeling the email confirmations may be based on time added to basket/cart?
[Nexus 4 General] ermacwins:
I used a debit card and bought 2 16GB N4's on the 4th before 5:15, qouted 1-2 weeks

Just checked my account and no money has been taken out. Anyone elses money been taken out?
[Nexus 4 General] roblorduk:
No money gets taken until shipped - money should be held against your account / card though.
[Nexus 4 General] Xeodus:
Check your balance vs your 'available' balance online if you can, or via an ATM if not. You should be able to figure it out looking at:

Balance - ('Available balance' - Overdraft) = Cost of N4 + shipping

If you have bought anything else recently that isn't on your statement yet, you'll need to factor that in also
[Nexus 4 General] spncrmoo:
Just checking, but nobody has received shipping emails today yet have they? Suspense is killing me! 4th December 1-2 weeker.
[Nexus 4 General] mjb1975:
FWIW, also 1-2 weeker (1707 order roughly) and my google order hasn't moved from Dec 4th and I don't think any money has been reserved from my bank (debit card payment).

Hmm.

Will just see what happens.
[Nexus 4 General] smadger:
Only those who have had problems from November orders, which is fair.

It would appear that things are moving in the right direction.

:)
[Nexus 4 General] GretaLewd:
I can understand where you're coming from.

I ordered on 5th Dec at 18:55, knowing I'd have a 5-6 week wait.....but watching this thread has:

made me wonder if my Nexus will turn up in 5-6 weeks time

made me feel a bit flat I'm not getting a new phone before Christmas

made me wonder if I'm going to miss the blacks & contrast of the Amoled screen of my Galaxy S (not to mention my concerns over the wasted space of on-screen menu keys...)

BUT...I've just got to hang in there and hope the Nexus 4 is worth the wait :angel:
[Nexus 4 General] jonmorris:
As I said many pages back (so many won't have necessarily read it), the press hasn't really reported on this fiasco at all for the last two weeks (and didn't do much for the first round of N4 orders, or indeed the Nexus 7 problems).

Why? Because Google never really acknowledged the problem. As such, it was a small bunch of aggrieved customers vs Google and there was no easy way to prove just how big the problem was (for all anyone else knew, most people did receive theirs and just didn't say anything). Without a way to balance the article with Google's side, there was no story.

This time it's different. The UK MD spoke up, apologised and - as you can see from the reports - quite cleverly shifted the blame to LG. Now, it seems that Google has come out very well from this. A problem that wasn't of their making (no admission to shipping devices out of order) and now working extra hours to fix. Aren't they so dedicated?

It's great that Dan did get involved and we must all be grateful to Smadger for making any of this possible, but I do fear that if/when Google messes up again, it will either stay silent or wait until it can issue a very cleverly worded email - and by wait, I mean until it has actually been able to do something.

If Dan had apologised earlier but nothing had happened, the tech press wouldn't have been writing such favourable stories that almost cast Google as a victim like us!

Now we know why Apple would have kept its mouth firmly shut.

Nevertheless, I am disappointed that the usual tech sites that will write any story from a Tweet, spy shot, very ropey rumour or software update, didn't even comment on speculation that there were problems before this email was made public.

I don't currently work for a site that would have really been able to publish such a story, so I was Tweeting updates for the last week or so - and linking back to posts/updates on here. It won't have reached as many people, but I wasn't going to just sit back and let this thread be unknown in the wider technology world. Going forward, Google can't just issue slickly written emails to apologise and get us all on side, but work to prevent the problems happening yet again.

That will mean a massive overhaul of its ordering system for hardware, such as taking pre-orders (as it did with the N7) and managing orders properly, in order for a start!
[Nexus 4 General] BLADESMAN1889:
This was just posted on G+

Someone HUKD has said that 1-2 weekers will get an email at 00.00 GMT tonight﻿ !

take it or leave it :p
[Nexus 4 General] Tones1971:
Thats just ridiculous.
[Nexus 4 General] smadger:
It's been the weekend, things take time...

http://www.theverge.com/2012/12/17/...4-delays-says-supplies-are-scarce-and-erratic

http://www.androidgenus.com/news/the-nexus-4-debacle-google-speaks/

http://www.androidcentral.com/google-uk-boss-offers-unreserved-apology-delayed-nexus-4-orders

http://thedroidguy.com/2012/12/google-uk-boss-apologizes-for-ridiculously-delayed-nexus-4-orders/

:)
[Nexus 4 General] dreadfort:
I actually wrote a facebook message to Hexus.net last week about whether or not they were going to write a story, completely ignored me, wonder if they will write something now.
[Nexus 4 General] Popple3:
Did you order an 8GB? They seemed to be 4-5 weeks from the start.
[Nexus 4 General] Rozza C:
I'll believe it when I see that email in my inbox...
[Nexus 4 General] Confused_Cheese:
Leave it firmly pressed up whichever bum hole they pulled it from. How could they possibly know? If it was a CSR we all know what their track record is for providing accurate information.
[Nexus 4 General] AndyBurns:
In which case, given that the 3-5 dayers have received reassuring emails from Google that they'll be processed this week and be re-imbursed postage, I think you have a valid case to contact Google and demand to be treated the same ... even if it means one of us 1-2 weekers ends up waiting longer ...
[Nexus 4 General] Boeing100:
Okay ladies and gents of XDA, just got off the phone with Google CS.

He said that the latest information they have is that the phones should be shipped out between 12/12 and 18/12 so no REAL update on their end (he put me on hold to speak to a manager for a couple minutes). He said he could see that the pending charge on my credit card is back, and that this is a sign that it will definitely ship very soon. He basically said that's all the info he has at this time as he does not want to give out the wrong info, but he seemed pretty adamant that the handsets should ship very shortly.

Hope this gives a slight bit of hope for some of you.
[Nexus 4 General] farhie:
I hope whomever posted this I'd correct but I won't be surprised if we don't hear anything :)
[Nexus 4 General] brainwrong:
But 12/12 was 5 days ago
[Nexus 4 General] spoonboy:
Just got a Galaxy Nexus off eBay, will be cancelling my N4 order as soon as it arrives.

I got quoted 5-6 weeks on the 4th whereas my friend who ordered after me got his the same Friday.

After having problems getting an N7 at launch, and now an N4, I can safely say I will never ever order anything from Google, they are just flat out useless at retail.
[Nexus 4 General] Boeing100:
exactly, and this info was given out by email to some of our fellow XDA users by email. So my point was that their official version hasnt changed. However the point was that for those with pending credit/debit card charges, it's looking good as he said this should mean that it will ship out very shortly
[Nexus 4 General] ant_thomas:
And the 18th is tomorrow.

I think we should all just wait.

I'm a 3-5 dayer and it's already very late. Recent information suggests it will arrive by Friday. As long as it does that's fine.

All this "OMG shipping email today for sure" with absolutely no information got boring a while back.
[Nexus 4 General] jonmorris:
But that's my point. They're writing a story now, and mostly from Google's perspective, because your site, this site and my own Tweets (of which most tech journos follow me) saw that response from Dan and the updates since. Why not last week? Why nothing about devices being shipped out of order?

[Also, with similar problems elsewhere in the world - even now it doesn't seem that these people are being mentioned even now]

Ultimately, it's only because of you that we're in this situation at all (so once again - well done!) as I am sure Google would have done sod all otherwise and we'd have just had the random/standard responses from customer services otherwise,

We have to make extra sure that we don't let Google come out looking rosy from this though, and using slick Apple-like emails/statements to weasel out of things or we'll all be meeting up in six months to moan about problems ordering the Nexus 5.. ;)
[Nexus 4 General] Shaun--77:
i think they have reset all orders o the 15th to see which came first and which came after. i might be wrong but thats my opinion and also who said the shipping emails will come at 12 tonight?:rolleyes:
[Nexus 4 General] jonmorris:
If you've been told 5-6 weeks then there's surely no evidence you won't get it on time? So why cancel? In fact, why order in the first place if 5-6 weeks was too long for you?