yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] rhymer2k:
Lets be honest, this is exactly the same type of bullcrap that was pulled in december. To expect us to be 'idiots' and keep waiting without complaining is very very unrealistic. How hard is it to send orders to TNT in the order they were received or at the very least the day the orders were received.
[Nexus 4 General] girlfrommars:
If it's not been dispatched by now then there's no chance you'll get it on Monday.
[Nexus 4 General] coloxim:
any news from 7th december?
[Nexus 4 General] yoonder84:
I try to order a nexus 7, the money have been reserved, so it looks like everything is okay with my wallet and my bank account too. Despite of this there's no reserved money on my bank account for the N4, no shipping mail, no changes except the estimated delivery date have been changed to 19th december... Is there anyone, who gets shipping mail today?
[Nexus 4 General] girlfrommars:
I had someone on the phone saying it was in the warehouse but no dispatched, then I got an email saying it was out of stock and if I wasn't happy I could just cancel!

Service is terrible. Imagine asking some who's waited over 6 weeks (ordered on 6th Dec) if they'd like to just cancel now and order again later :crying:
[Nexus 4 General] mojo22:
Thank you so much for this thread!! I am defo going with Virgin now. 3 months loyalty is a great way of taking care of your customers. I didn't get that from other network providers.

Thanks but I think i've found my solution :fingers-crossed:

It is true that TNT did receive all the devices on the 17th as it stated on my parcel Date of arrival 17th Jan 03.
[Nexus 4 General] siwilkins:
I'm also part of the club who it seems by rights really ought to have had a shipping email. Out of interest, do you others who haven't had them also have a surname towards the back-end of the alphabet?
[Nexus 4 General] chris3131:
No, I'm an A surname so it can't be alphabetical!
[Nexus 4 General] Evostance:
Nope.

Mine is H, ordered on 5th (5-6 week) no email

Friend is K, ordered on 9th (8-9 week) delivered today
[Nexus 4 General] vukis:
No. Friend of mine who ordered for me surname is at begining of alphabet

It has to be location related ..
[Nexus 4 General] mick90:
Still waiting for the email

Ordered December 14th 5 -6 weeks. Money is ring fenced in my account,

Hope this one actually makes it to me.

Ordered 1 on the 4th but for some reason Google cancelled the order. The email I got from them said,

Hello Michael,*

Your Google Order #*has been cancelled. For security reasons, I am unable to provide any additional details about this order.

Another CSR told me,

Hello Michael,

Thank you for contacting Google Play.

Our records show that the order was cancelled, because no one was home to pick up the device. So it was sent back to us. Unfortunately, you will need to reorder the device.

I appreciate your patience

So I would not believe a word they say!!!
[Nexus 4 General] rhymer2k:
Do you any of you waiting live in or around London?
[Nexus 4 General] aa06:
Yes i live in outer london and i ordered on 5th december with no shipping

Also both my first name and second name start with A so it has nothing to do with alphabetical order

So angry that people who ordered up to 7 days after me got shipping emails yesterday. :mad:
[Nexus 4 General] mzr92:
I'm in the South East, just outside of London. No shipping info for me. How about you?
[Nexus 4 General] ShutUpYouFace:
If it is location based then could those that haven't got a shipping email mention what region they are in?

Won't do anything in terms of speeding our orders up but if we can find a trend then at least we will have the explanation that Google won't provide as well as well as give some indication as to when we may get ours. This would also save some fingers from getting RSI from the continues f5 key presses.

I will go first.

Ordered 6th Dec @ 2pm

Date changed to 2nd and 17th Jan

No shipping email

Located in north west (Merseyside)
[Nexus 4 General] mick90:
Ordered 14th 5-6 weeks, date changed to 2nd Jan and then 18th Jan with a delivery estimate of 23rd. No email living in Sunderland (north east)
[Nexus 4 General] Gr00ber:
I'm in Norwich with a surname beginning with M and no shipping email so I really don't think any of that stuff is relevant. I'd guess they've packaged them all up, stuck them those metal cages ready to be dispatched and as many of them that could fit on a lorry have been taken away. They'll probably pick up another load today/tomorrow/Monday/whenever. As soon as they get taken away to get sorted they'll get scanned and an email will be generated. Couriers work around the clock, it's only the delivery men that work during the week as there's no point them turning up to businesses that are closed for the weekend.*

*obviously this is all guesswork.
[Nexus 4 General] LarsenB:
The ever-amusing amount of over-analysis in this thread is snowballing.
[Nexus 4 General] ShutUpYouFace:
I personally struggle to comprehend why it would be random. Fair enough they are no doubt packing many as they can but I can't see the software they would use for deciding who gets it when having a "dispatch randomly" option.

I would have thought perhaps its sending it to those that are within their expected time so they don't ask for shipping refunds and also don't get more complaints but considering people who ordered on the 5th getting them it throws that logic out the window.
[Nexus 4 General] Gr00ber:
Maybe they were done in order, but the containers they were packed in just got taken in the order that was easiest? Might explain why some later orders are getting tracking details first.
[Nexus 4 General] Moonie17:
I am a 5th order as said in my signature, live in jersey so southern than anyway probably!

No mail, ring fenced funds.
[Nexus 4 General] ShutUpYouFace:
That's a good and plausible point. Considering nearly everyone has reported the money as pre-auth'd it would explain quite a bit.
[Nexus 4 General] rhymer2k:
We probably live close, i'm in Welling mate..SE just outside london too :)

Larsen B can laugh all he wants but imo he obviously needs sympathy not abuse, I can't imagine what I would do if the highlight of my day was trolling a thread on XDA
[Nexus 4 General] Evostance:
No where near it
[Nexus 4 General] variety:
London here too... Dec 7. Nothing other than money being put on hold.
[Nexus 4 General] vukis:
You are not first. I tried this kind of investigation aproach, but nobody answered :) http://xdaforums.com/showpost.php?p=36912352&postcount=13412 :
[Nexus 4 General] hello247:
Order on the 4th with 4-5weeks estimated delivery. No shipping email with tracking number. Money being ring fenced in bank account. Located in south east london.
[Nexus 4 General] CobalticBlue:
It's incredible a company that has crunched the entire web into their search index is incapable of sequentially processing an ordered list.

I am now expecting the next email I get to say that my order has been cancelled.

Surname P

Location Birmingham

Star Sign Gemini

Shoe Size 9

Not a happy camper :(

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] girlfrommars:
Ordered on 6th with no dispatch email. I'm in Scotland so it's not looking like it's a location based thing. Seems Google are just dipping into a big bag and pulling out random orders.
[Nexus 4 General] siwilkins:
Aha! I'm a size 9 too
[Nexus 4 General] daveshorty:
I'm slowly recognising that there's no use in fretting about it - might as well wait until Monday and see what the situation is then. I'm sure it'll all be grand and we'll all get our phones within the week!
[Nexus 4 General] variety:
No company does that. Not more than paring people in order depending on how big of a shipment comes in. Lets say they have 30 000 N4s this time. The 30 000 who ordered first gets put on a list. After that the information and phones are sent to TNT. Then deliveries go out in whatever way is most cost and time efficient to TNT (they have rather complex system calculating these things). Holding back orders to make sure everyone gets them depending on order-time would be a ridiculously costly and inefficient affair.
[Nexus 4 General] siwilkins:
Based on what's happened so far, there's no reason to think that's a certainty. Google could have decided to authorise all pending UK orders, and let Computer2000/TNT sort out sending out as many as possible from a limited batch. Other than what the CSRs have said (which should definitely be taken with a pinch of salt), it may be that we'll be in one of the future batches... sometime in the next few months... perhaps.

Or not. Hopefully not - but Google have given me many, many reasons to be pessimistic.
[Nexus 4 General] Evostance:
Right so found out why nobody is getting their phone today, despite saying its out for delivery.

Because they are only sent from Google Monday to Friday, the TNT website is wrong as they won't deliver on Saturday.

That's what my friend was told after calling TNT about his order. It will be delivered on Monday
[Nexus 4 General] CobalticBlue:
As long as the first 30,000 on the list get the first 30,000 phones I will be happy, reading this thread I am not convinced that will happen.

If my phone is with TNT then there is no problem. After 3 emails to CS and 3 random "cut&paste" responses that have nothing to do with the questions I asked I have no idea what is going on.

Nexus 4 - Ordered 6th Dec 5-6 Weeker

Don't be evil? let's start with not being incompetent.
[Nexus 4 General] omgpeoplearesostupud:
Wow really?
[Nexus 4 General] Evostance:
Yup, I trust him. He's waited in all day and is fuming. TNT could do nothing but say sorry..

I've seen order page and it says out for delivery in Exeter but according to TNT its as per I said
[Nexus 4 General] omgpeoplearesostupud:
Sorry I didn't realise he had waited in all day.

Mind you, do you think he is capable of reading previous posts? He is watching this thread, is he not?
[Nexus 4 General] Evostance:
Yes he is capable, but not everyone is a member or knows about it. He probably isn't watching this thread. People have better things to do that watch a thread for an order that has been apparently been shipped
[Nexus 4 General] lanky78:
Why did he wait in? I had the same notification and called TNT first thing this morning to check. I posted the response this morning, a few pages back (Out for delivery notice means scanned and loaded onto van for delivery the next working day.... Monday).

It pays to read through this thread! I was going to stay in but thought I'd check as everyone else already said the last batch didn't include Sat, unless you went to them to collect on course. I would have but my depot is an 80 miles round trip!
[Nexus 4 General] LarsenB:
Valid point 1. People missing real helpful news here is due to persistent, fultile, excessive and pointless moaning. Seeing my point now?

I check in every day for news but am perpetually disappointed and astounded by the level of childishness displayed. :(

Valid point 2. The sheer amount of speculative and needless posts some ↓ people add to the thread is nothing short of incredible.
[Nexus 4 General] rhymer2k:
That's the point I was trying to ascertain. At least 3 people (including myself) said they live in SE London and their phones have not been shipped. I'm happy to wait if the reason for this is the above as it makes sense.
[Nexus 4 General] lanky78:
sorry I live in the SE and got my email the other day (Stansted depot) Its not location based. However some people got the phone before the email so it may be on the way anyway.

I don't think the emails are sent on Sun so it may be sent on Monday along with the phone :fingers-crossed:
[Nexus 4 General] capt_carl:
No people missing helpful info is due to Google and TNT sending out incorrect info.

The tracking link says "Out for Delivery" that is a fact.

What it doesnt say is "Sorry its sat in a twatting van until Monday"

I dont disagree that too many people contacted the CSR's and then moaned that they have no new info, but Google and TNT have really messed up throughout the whole process.
[Nexus 4 General] GretaLewd:
Misleading TNT info

To be fair, the TNT tracking info is very misleading.

I checked mine this morning and it says "Status : Out for delivery between the hours of 09:00 - 18:00"

No mention of next working day - so I was also initially expecting it to arrive today (Saturday)

Also the service is referred to as "Express" which TNT describe as "Guaranteed next day delivery before close of business"

i.e. phone sent from Google on 18th should arrive on 19th.

I have to say, very misleading info, TNT.

Anyway, glad I read this thread and rang them - saved waiting all day.
[Nexus 4 General] Evostance:
Sorry but that is the biggest load of rubbish i've ever heard.

When a website with your tracking information says:

January 19th Out for Delivery between 09:00-18:00, you expect it to be delivered between 9 & 6 on the 19th.

Nobody should have to read a random forum just to try and find information out about a delivery
[Nexus 4 General] lanky78:
Its not that unusual if they don't deliver on Sat. Admittedly it does seem to be misleading if you take the status at face value but I didn't find this info on the forum (as I was the one who posted this info there was nothing to check!) I just called them to confirm as I thought Google may have paid the extra for a special Sat delivery.

To be fair the package is loaded onto the delivery truck so there isn't anywhere else for it to go but out for delivery to you.
[Nexus 4 General] CurtisD88:
No I'm a D
[Nexus 4 General] Perks:
Just saying but it can't be location related

There's at least one person with same address as me that ordered it on 6th and received the shipping mail, i ordered it on 5 and nothing

The only thing i can see different is the bank, but i know for sure that my transaction was accepted without any problem and my bank's only waiting for Google to charge it
[Nexus 4 General] omgpeoplearesostupud:
Can't fault your logic.

Now, rip TNT a new one because this is not Google's fault.
[Nexus 4 General] ifti_a:
looks like no progress for me and a few others.....monday now :(

hopefully the weather will be better.
[Nexus 4 General] MightyBurg:
Ordered 6 December, got a shipping email yesterday and delivery is to my workplace so I expect to see it on Monday or Tuesday on the Isle Of Wight
[Nexus 4 General] rhymer2k:
I think thread moderators would agree that you have made quite a number of these 'posts' including the one above. I'm trying to find out why I have not received my shipping email which I'm well entitled to even though I may be doing it the wrong way. Feel free to ignore my posts in the future.
[Nexus 4 General] CurtisD88:
I'm in Leicester so I don't think it is location based. There are people from London, Scotland and the North of England. My money has been taken from my account and I haven't even received a shipping email. Totally out of order. Larsen can go shove himself if he has already got his phone(s) and is just trolling the forum now.
[Nexus 4 General] omgpeoplearesostupud:
Do you think you will ever get your phone?

What is your next step? What phone would you buy? One on contract? Or something outright, but much more expensive?
[Nexus 4 General] Evostance:
Basically the whole mess is down to this:

Google not ordering enough phones

Google's terrible coding of their shopping trolley leading to the original annoyance and disaster

Google using TNT to ship parcels

Google's absolutely terrible support who don't know whats going on, or cant even be bothered to check your order

TNT's inability to deliver parcels

TNT's inability to send out tracking information on time.

TNT's inability to put the real information on their website
[Nexus 4 General] ifti_a:
Thanks to sum this up, stick to Amazon. co.uk

Joking

You are correct nexus 4 is a disaster
[Nexus 4 General] rhymer2k:
Yeah i think I (we) will get our phones soon enough. If I don't I'm going to be upset but I've got my eyes on some the new phones out from this quarter including the Sony Xperia ZL, the new Galaxy and the LG Optimus G2. I'm going to buy my next phone off contract, not really bothered about the price.

This phone I'm prepared to wait for because its the perfect size for me (Galaxy S3 as well), cheap and has pure android, I can stretch to a 5" phone like the ones above for their 1080p screens but I'm not prepared to sacrifice battery life like in the Droid DNA. Which is where the new Optimus G2 comes in as its rumoured to have a 3000mAh battery. A Note is absolutely out of the question, too big

I've been using a BB Torch the past 2 years after I lost my IPhone 4 which is why I'm so eager to get a proper smartphone.
[Nexus 4 General] ste1164:
The note isnt that bad at all, I thought it would be horrible but its quite nice.
[Nexus 4 General] mojo22:
This is a little off topic but does unlocking the bootloader, instally SU app effect me in any way of installing the 4.2.1 update?
[Nexus 4 General] ratinthekitchen:
5th December order here and not a sniff of a shipping email. I did speak to a CSR on Thursday and this was a waste of time so I followed up with an email on Saturday which only achieved a cut+paste response that says they are undertaking a "thorough investigation" - yeah, right - yawn!

I've just sent the following so let's see what happens.

"Thank you for your response although I was disappointed to note it was just a standard cut+paste response that did not address my actual question.

Given I ordered on the 5th and have not received a shipping email yet whereas people who ordered a week later than me have, I just would like to know please if my phone is part of the same "batch" that has been sent to TNT (and they just haven't got round to sending me the email yet) or if there is a problem with my order. Surely your own records will show if my order has been processed and sent to TNT and if so when this was.

I look forward to an answer please otherwise the issue is just open-ended. My account still shows estimated shipping date of 16th even though it is now the 20th and I have heard nothing. This point alone is poor customer service. Please feel free to send me a customer service survey."

I totally accept that individual orders cannot go out in strict sequence and there has to be an element of batching to it but I don't accept that Google do not know which phones they have sent to TNT and which they have not.
[Nexus 4 General] ste1164:
If you unlock the boot loader you can update to 4.2.1. I updated then unlocked.
[Nexus 4 General] ieMiCr0:
Long time lurker, first time poster.

Ordered on the 5th, got shipping details yesterday too.

Any suggestions on a bumper?
[Nexus 4 General] vukis:
Can you say it again? Yesterday? Can you tell exact date time when shipping e-mail arrived at your inbox?
[Nexus 4 General] Nathtech:
Hi peeps. Thought I would have a little return here. I was an original 1-2 weeker from the 4th. Had my nexus 4 almost a month now and I'm still in love with it. Anyhow, how's Google doing? Were are they up to now?
[Nexus 4 General] CurtisD88:
Sending out phones to people who ordered on the 14th whilst leaving out most 5-8th December orders. Including me.
[Nexus 4 General] Masoonic:
Rchivity almost

And 4th! Still waiting for news on mine :(
[Nexus 4 General] mojo22:
thanks, I will update then unlock too if the result is the same. I thought the wipe after unlock actually removes updates as well.

Quick question: If I was to amend some system files (as a SU) - small things like change a few figures in .xml files. Would that affect the update?
[Nexus 4 General] CurtisD88:
Does anyone reckon ringing them would be of any help for us?
[Nexus 4 General] Nathtech:
What a shame. Google still can't ship in an ordinary fashion. Hang in there guys, I feel for you all. I was so annoyed when I thought I wasn't going to get it in time for chrimbo.
[Nexus 4 General] aa06:
When was this shipping email received?
[Nexus 4 General] ste1164:
I imagine if you update then unlock, and change the files. The later updates wont come through.
[Nexus 4 General] siwilkins:
Just spoken to "James" at the Play store. Similar answer to previous ones - it has been sent to the shipper, but they have no explanation for why it hasn't been processed yet. I asked for him to find out the cause and was told that as it's 2.30am he is the only one in the office at the moment - he can get a supervisor to email me back sometime tomorrow afternoon.

It could be that the "I can see from my screen that it has been sent to TNT" etc. line is true, however, based on all the prior experiences, there isn't any reason to think that James and co haven't just been told "if someone from the UK phones up just say it's gone to TNT and they should have it soon" regardless of whether it's true or not.

---------- Post added at 11:13 AM ---------- Previous post was at 10:51 AM ----------

I've got no love of TNT, but I think this does put far too much blame on them rather than Google. The fact is that they are providing the service which Google have presumably negotiated and contracted with them. If TNT aren't doing their job right, Google ought to be putting their foot down, but I suspect they can't, because TNT are doing exactly the job Google asked them to.

There have been a few things which have been slightly naff about TNT's service - I guess particularly this misleading tracking information suggesting things were out for delivery today. But I never really had any expectation that TNT were going to deliver on a Saturday. If Google are paying them for a two-day delivery service, then it's definitely a no-frills product, so Saturday delivery was never likely. My experience of couriers has always been that the tracking emails come quite a while after the shipping process has begun, so that's nothing unusual. Having said that, even if they had gone for a premium-est absolutely top of the range next-day service, £10 would still be a scandalously over-the-odds cost to pass on to the customer.

But to be honest, the real issue is Google outsourcing parts of their order fulfilment process to TNT on the cheap. It's pretty clear Google dump a few pallets of handsets with TNT, either with a huge bundle of labelled packets, or a spreadsheet of addresses. They then say "sort that lot out" and tell us at the end of the day which ones you've got done. Google then charge the customers. This is both a woefully inefficient, and clearly unfair, way of Google managing the process.

If Google could do e-commerce properly, the packing of orders would be handled by Google (or at least Computer2000) - in batches organised by date/time, charged, and then collected by TNT. Then customers would have their order processed chronologically, and TNT's two-day obligation would be based on the collection time.
[Nexus 4 General] GretaLewd:
Whilst it has become obvious that they don't, I cant see why people assume(d) there is no TNT Saturday delivery. They are a bloody courier after all.

My postman delivered mail on Saturday and (unexpectedly) a bed I had ordered (free delivery) arrived yesterday (Saturday) despite the snow!.

So why, for £10, do you "assume" TNT would not deliver on a Saturday? Amazon can do next day for about £5.

Also , 2 days is 2 days. No mention of working days.
[Nexus 4 General] mojo22:
OK then how should I be going about this?

I see loads of people that amend some files but still manage to update ota.
[Nexus 4 General] jackalomg:
Tomorrow is the BIG day!!:fingers-crossed: Anyone else excited?
[Nexus 4 General] aa06:
Not that much since im still awaiting my shipping email