yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] ralph78:
I only got one of the emails from CS claiming that there is no problem with my order and it is in a chargeable state as well:

The other answer from CS was:

My order was never updated to 2nd Jan. It stuck on 6th of Dec even my order date is 4th Dec. So as you can see all replies from Google CS are worth nothing. I`m giving up, sitting thight and waiting for my order change. There is no point to mail/call support anymore, its a waste of time.

BTW:

The fraudlent devices email. I ask them why I got something like that and a minute later I got this:

They can`t even reply to the right person :eek:
[Nexus 4 General] Acritter:
They are bloody useless. I think the poor sods have as much information on our orders as we do.
[Nexus 4 General] blizard80:
it is a mess!!
[Nexus 4 General] emperorburger:
The weather next week may also balls that up if Google do manage to start shipping phones :(
[Nexus 4 General] ifti_a:
I thought maybe you bribed them.....or gave them a tip......lol

---------- Post added at 03:32 PM ---------- Previous post was at 03:29 PM ----------

I can't work out how you are getting so many replies from Google, I haven't received one....

---------- Post added at 03:33 PM ---------- Previous post was at 03:32 PM ----------

That's true.........you also scaring us lol
[Nexus 4 General] monk3r:
I too am becoming obsessed with this phone and this thread! I've not even managed to order mine yet so I dread to think how frustrated you must be if you have ordered it and not even received! I am actually moving from an iPhone 5 64GB to the Nexus after having being tempted to Android after buying a Nexus 7 last year. The only thing that worries me is the reduction in storage, as my previous experience with a 16GB iPhone 4 was one of constantly managing what I had one the device very carefully (which I don't have to do with the 5). It's a sacrifice I'm willing to take to get the pure Google experience of the 4 (and one that is made easier by Google Music in the Cloud).

My only thought at the moment is how long is too long a wait to get the Nexus 4. I thought this article made some pretty good points.
[Nexus 4 General] Tones1971:
They should do what they did when the Nexus Q orders got delayed, and send us all a free one!
[Nexus 4 General] Moonie17:
I concur!
[Nexus 4 General] wewd:
Thanks for the link. I'm still waiting my phone but not even close to the limits (Dec 10 order in German play store, 6-7 weeks). Not sure which I'm waiting for more, the phone, or the article from good journalist exposing the truth behind all of this mess.
[Nexus 4 General] siwilkins:
Or more likely, the weather won't balls it up, but Google will say it has done
[Nexus 4 General] blizard80:
the truth is... LG Nexus 4 is not released yet!

Because it's 'out' for 2 months... but you can't buy it!!!!
[Nexus 4 General] ayamary:
But many people have bought one...
[Nexus 4 General] Acritter:
My order's shipped! Tracking isn't working yet. Seems a bit odd I'm the only one with this?
[Nexus 4 General] j0ff:
What what???!!!!

---------- Post added at 06:01 PM ---------- Previous post was at 05:54 PM ----------

Fantastic news :)
[Nexus 4 General] CurtisD88:
Did your order update again (say from 2nd to 10th). And what was your estimate, were you over? Sorry, I'm getting a little excited here
[Nexus 4 General] ifti_a:
Wow soo lucky
[Nexus 4 General] ralph78:
It's like winning lottery :)

Sent from my SGS2 using TT.
[Nexus 4 General] ifti_a:
Maybe the rest will get shipment emails tomorrow.........fingers crossed and everything else for that matter.....

Errr.........please Google do somthing
[Nexus 4 General] yoonder84:
I don't believe in fairy tales :silly:
[Nexus 4 General] ifti_a:
Very odd, thanks for the update,

you've given the rest a sleepless night,

all night people will wait for the shipping email lol lol
[Nexus 4 General] rhymer2k:
Yes it did change to the 10th early this morning after not changing with the rest of us on the 2nd, and he ordered on the 4th with a 4-5 week estimate. No need to thank me Acritter ;)

Does any one thing that this a wind up by Google - planting Acritter into the forum to raise our hopes :P
[Nexus 4 General] Nova163:
I understand the desire to keep hopes up, but on the second everyone posted they expected the phone to ship the next one or two days... Just saying
[Nexus 4 General] Ollie_D:
Clutching at some very small straws here, did anyone who ordered before 2:30 GMT on 5th get an order update on the 2nd? If not possibly these people are the next batch to be shopped....

You'd of thought we'd of got bored of it by now, but it is fun trying to second guess Google and somewhat ironic that a service that is suppose to provide you with all the information you'll ever need can't provide us with a simple date.
[Nexus 4 General] jackalomg:
What? I was about to see a movie but now F5 will keep me busy tonight...
[Nexus 4 General] ifti_a:
Lol

A few US people have received there devices......might be more devices coming in.
[Nexus 4 General] Acritter:
Haha, thanks for filling in for me :). Trust me, I have no intention of working on behalf Google!

Should point out that mine did change on the 2nd along with the rest of you guys*, otherwise you were correct :)

Tracking still isn't working, how long does it normally take? It's been 4 hours since I got the notification.

Also, as happy as I am to have gotten this notification, I won't believe it's on its way till it's firmly in my hands! Like I mentioned this morning, another user with exactly the same situation as mine (4-5 weeks, ordered on 4th, Google received on 6th) got a shipping notification last week, last I heard he was still waiting for it!

Will keep you all updated though!
[Nexus 4 General] CurtisD88:
24 Hours, according to website and CSRs, not that that is reliable :P
[Nexus 4 General] ifti_a:
wow so your order changed two dates ?
[Nexus 4 General] Acritter:
Yeah, as was mentioned it changed very early this morning with a hold placed on my debit card, then I got the shipping email around 4pm this afternoon.

Looking back at this thread, this has seemed to have happened with two other people so far, i.e. they alone received shipping notifications. I hope they don't mind me posting links to their posts:

http://xdaforums.com/showpost.php?p=36270056&postcount=12091

http://xdaforums.com/showpost.php?p=36284515&postcount=12113

Really hope that something sinister isn't going on within the supply chain. Sorry for being a pessimist, but given the past few weeks I will be pleasantly surprised if I actually do receive my Nexus at all.
[Nexus 4 General] ifti_a:
i cant understand why no one anywhere has info on the nexus 4 stock,

either on the web, google CS or at LG

its just shocking, LG are very tight lipped too which is also a shock.....usually someone comes out and says what they think the problem is.

Dan told us a little bit of info but since then nothing....either they know its a disaster that cant be solved and have just backed off totally.

:(
[Nexus 4 General] BLADESMAN1889:
Ok guys if all your doing is sitting by hitting F5 - and wasting your time :mad: why not actually do something about it - someone mentioned about getting the story covered by a real journalist - well new articles are appearing on the web almost daily but they don't actually do anything except tell you what you already know. So here is the link for BBC Watchdog - make a difference :good:

https://ssl.bbc.co.uk/programmes/b006mg74/contact
[Nexus 4 General] Acritter:
Bizarrely, just got this email off Google:

Hadn't had any questions "addressed" by them through email, could this be linked to my order shipping today? Is there any chance Google actually listened to me when I rang and despite denying any possibility, have actually sent me my phone? I'd be ****ing gob smacked!
[Nexus 4 General] ifti_a:
thanks for this,

i did this a few days ago.

i just hope they do somthing

also anything new on google+, i saw a few of your posts...
[Nexus 4 General] BLADESMAN1889:
Just a few more irate messages from yet more people. I think I may post the link for this thread as some people are unaware of the forum [ie those who don't tinker around like us ;)] as some of them are sat believing that they are a one off and haven't a clue what is going on.
[Nexus 4 General] darkhorse10:
I got the same kind of email.. I have called them early this week I think. Can't really understand what Google's tangled up with... they send out surveys and can't understand what is the survey about....

I did take the survey and moaned whatever I can....
[Nexus 4 General] adamw:
[

I ordered on the 8th so not due to get the phone for a while. I knew at the time the phone wouldn't arrive until end of Jan and still made the decision to buy it. I knew then that CES was in Jan, MWC was in Feb, and lots of new phones would be coming out.

A lot of people are in the same boat as me but choose to waste google's time by contacting them to find out why they haven't received their phones early!

I'm not denying this hasn't been handled well, but from some of the posts on here you'd think google have taken everyone's money and run off with it with no sign of a phone arriving ever!

Rant over :)

PS where's my damn phone Google? :banghead::p
[Nexus 4 General] Tank-Montana:
I received my replacement device (after having ordered on the 20th December) and have got to say I'm a little disappointed.

The newer phone's screen seems to not be as bright or vibrant, making the whites look slightly greyer that on my original phone. When compared next to each other (for me anyway), its quite noticeable, but, I suppose its not really a big deal and in time I probably wont even notice it.
[Nexus 4 General] LarsenB:
Precisely Adam^

I already said I have read this thread (with regret and lots of popcorn) :thumbup:

I thought this thread was for contracts/ info about the N4 in the UK? Some of you have lost your way...

This thread is now all off topic and JUST MOANING.
[Nexus 4 General] Acritter:
If you look through this thread there are a lot of us with 4-5 week estimates who have yet to receive our phone and are therefore outside our estimate. Considering quite a few 5-6 week estimates were fulfilled over a week ago, I think it's only fair people are concerned about what is happening.

And for those who are still within their estimate, they have every right to be concerned about their order, considering the mess that has occurred so far.

Further, there wouldn't be this sort of panic if Google communicated with its customers, particularly those who are overdue their orders!
[Nexus 4 General] LarsenB:
Oh sorry. A 4-5 week estimate? http://bit.ly/10jmSxf

Have Google charged you? No.

Have you lost out? No.

Will they refund you delivery cost? Yes

'But HE has his - where's mine?

I want mine nooooww!'
[Nexus 4 General] kangi26:
Cleaned thread.

Stay on topic please. With the increasing number of off topic posts, the more difficult it is to keep updated on whats going on here. If you feel the need to rant or troll, don't

Thank you
[Nexus 4 General] LarsenB:
Kangi26

90% of this thread is off topic. Its just moaning without any justification.

Edit. I was making a valid point but the mob don't like it clearly.
[Nexus 4 General] adamw:
I do understand that some people do have a genuine reason to complain as google have missed their estimated delivery dates, but I do cringe at some of the other posts where people have contacted google multiple times about an order that is not overdue yet.

It's also fair to say that if apple or Samsung handled a phone launch like this they'd be crucified, but come on guys all you need to do is cancel and buy one of those devices - the reason people haven't is because it's a good phone with guaranteed future updates for a great price.

Anyway Acritter, aren't you the guy who's received a shipping notification? Hopefully this thread will be a distant memory for you soon!
[Nexus 4 General] kangi26:
I think something that some folks miss is that if a discussion is going to go off topic, it should go to PM(The reason I'm not doing that exact thing is to remind folks ;) )

The more people do it, the worse it gets. If one person stopped, and another and another. The thread just might get much easier to read
[Nexus 4 General] daffyduck2602:
No, it's trying to communicate and exchange information about what is going on with Google Play market (which is my interest in this thread). There is precious little information anywhere else, so we try to make judgements from people's experiences.

But I will say this, that some people are posting way too many comments about CSR said this, etc etc etc. I have emailed them twice and frankly, I'm just waiting to see what happens.

And still @LarsenB, have you posted anything to contribute to the discussion other than insulting members of XDA?

---------- Post added at 11:58 PM ---------- Previous post was at 11:54 PM ----------

Anyway, can we please get back on topic with news please? Nought else.
[Nexus 4 General] lanky78:
Done, with a link to this forum so plenty to go through! :laugh:

Some may find this laughable but there are a lot of now overdue orders (and that's just the people on XDA, who knows how many others not on this forum are affected?). Sure its an estimate but waiting over a month for a high profile flagship device from a major company and then to not get any update when the estimate is missed does not constitute good service.

Also the fact that third party vendors seem to have no supply issues when selling at an inflated price seems more and more suspect. More so every time an order slips or Google calmly suggest customers cancel their order rather than offer reassurance that the matter in in hand. At first it felt like a genuine supply shortage, now it feels like they are hoping people will buy at full price retail to save them some overheads (I assume they make little to nothing on any units sold direct after all).

I am still in my estimate so I am playing nice and also offering links to any good alternative offers I find. Eg O2 for free with £15.50 contract. Anyone found something like this with better data anywhere? You know just in case :)
[Nexus 4 General] Acritter:
Google can't just choose who and when they supply this phone, they've agreed these details with the purchasing party. They ring-fenced our money when we first placed our orders and since then, due to their sporadic patterns in actually delivering the device, people have had to keep that money to one side. It has had serious consequences on those of us who are short of money. If they had shown greater consistency in the delivery process, I'm sure this thread would primarily consist of admiration for the phone.

It's great that you've successfully received 3 more orders. I imagine however, that had you been subject to the same level of incompetency many in this thread have experienced from Google, you would have been more vocal.

And I wasn't seeking sympathy when I gave my example, I was illustrating how people's actual lives may be affected by this. I clearly did have enough money to buy the phone, but I have been left hanging without the ability to contact friends and family since my contract expired and have been left with two choices; cancel the order and get a contract or wait and hope that I receive the phone soon. I haven't actually had a smartphone of any kind before, I'm getting this as I am starting a professional role later in the year and need something up to the task.

Anyway, I'm not going to further justify why I believe people (those who are inside/outside their estimates plus those who haven't ordered yet) are allowed to feel aggrieved by Google's lack of communication. I just think you should dismount your high-horse and accept the majority verdict that this has been a shambolic launch.
[Nexus 4 General] ifti_a:
Seeing its so quite here, don't think anyone received any dispatch emails during the night...

Today my 5 weeks just passed! :(
[Nexus 4 General] Moonie17:
Nope dont think so, I am so ready for this phone.

Google have said mine should ship by the 16th, so fingers crossed for receiving it by months end!

P.S I hope this post isn't off topic :p

Edit:

ifti_a isnt your estimate 6-7 weeks? are you just noting that its now 5 weeks down ;)
[Nexus 4 General] ifti_a:
Yep just noting 5 weeks gone and not a peep or date change.

This article doesn't sound too good either

http://au.ibtimes.com/articles/422990/20130111/lg-nexus-4-buy-price-supply-successor.htm
[Nexus 4 General] Moonie17:
The Nexus 4 "successor" next month? I dont think so....

Maybe a flagship LG phone that "surpasses" the Nexus 4's build is possible, but personally i very much doubt we will be seeing a Nexus "successor" until years end....

Might be proved wrong, hope not!

If google screw this up and i dont receive my phone, man im going to be one raging puffin.
[Nexus 4 General] cooljonL:
It's an extra £10 for a Saturday delivery. Since both of us work during the week it made sense to me to pay the £10 I was going to pay for delivery anyway.

I didn't know about the £50 cashback! Dammit! Is there any way I can get it even after ordering?
[Nexus 4 General] BLADESMAN1889:
I agree, and this is the first article I've seen which suggests that its not true as it would be all over the net in blogs, android sites etc.
[Nexus 4 General] ifti_a:
The article says they have cut production for the nexus 4 :(
[Nexus 4 General] ste1164:
O2 do charge for going over myself and a friend have been on that 500MB plan and they charged us when we went over the 500MB.

---------- Post added at 09:16 AM ---------- Previous post was at 09:15 AM ----------

I dont think this is 100% reliable or you would hear most other android blogs say about it.
[Nexus 4 General] BLADESMAN1889:
I think this is more accurate of the situation.

http://www.computeractive.co.uk/ca/news/2235291/lg-puts-nexus-4-behind-it-with-optimus-g
[Nexus 4 General] ste1164:
I doubt it that article makes out the Optimus G came out after the Nexus 4 which is untrue.
[Nexus 4 General] Gr00ber:
After all this waiting I'd be pretty disappointed if I received my phone just as they announced the Nexus 4.1. Unless, of course, they doubled the price.
[Nexus 4 General] BLADESMAN1889:
:good::D Yeah thats what I thought when I read it - they must have missed something off the end like Optimus G LTE

either that or its an early April fools day :laugh:
[Nexus 4 General] ste1164:
Pretty sure its just a crap article :laugh: the Optimus G already has LTE.
[Nexus 4 General] siwilkins:
And yet prior to ordering there was no mention of an estimate - it was simply "Ships in m-n weeks". It is only after the order is placed that you find out by your email that their already rough prediction is actually an estimate.

I agree that in an absolute sense Google haven't (strictly) taken any money and so therefore there is no "they've run off with our money and not given us a phone" argument.

However, there is a relative angle to this. Customer service is not just about what happens after a vendor takes the customer's money - it is also about how they treat their potential customers. Compared with any buying experience I have had both on the internet and "in person", Google's treatment of their potential customers has been shoddy and contemptuous.

So I would say the following are reasons to feel aggrieved:

* what seem like spectacularly conservative shipping times (or estimates if you/they prefer) for a modern operation, which they then fail to meet.

* failing to offer any explanation - or even acknowledgement - when these "estimates" are missed.

* having as the main point of contact between vendor and customer an e-commerce site which seems spectacularly buggy: duplicated orders; orders and cancellations which the customer has never requested; inaccurate information (order dates which change, statuses which are contradicatory in different pages).

* very inaccurate information about the value of authorisations which will be placed against the customer's card in advance of purchase

Given these, I don't think it's unreasonable that people attempt to get in touch with Google to find out if/when they will actually receive their orders. Which then leads to the real reason that people feel aggrieved:

* complete apathy from Google
[Nexus 4 General] ifti_a:
Well I'm a bit confused,

I'm thinking of canceling my order and might wait for the s4 or the HTC m7 only problem is the price of those two, don't think it'll be cheap as this. I only want to spend about 350 on a handset I can keep for 18-24 months max.

The other problem is that I've ordered accessories for the nexus, spent about 15 pounds on them.

Might wait two weeks but I'd be surprised anything happens in Jan.

The links to articles make it sound like we'll never get the nexus, which also doesn't help.

:(:(:(:(:(:(
[Nexus 4 General] ghalalb:
A guy on gumtree is selling 16GB for £250 and has 17 of them. How is that possible? I'd buy one except I really don't trust Gumtree sales, and any scenario where keeping a warranty isn't likely.

But still? How is this possible? I'd post a link but then It might look like I'm in on the sale!

edit: That's maybe for the whole batch at £250 each?
[Nexus 4 General] Rusty!:
That would be a scam, I suspect.
[Nexus 4 General] Acritter:
Perhaps he works for TNT?

;)

If it sounds too good to be to true...
[Nexus 4 General] ste1164:
You are worrying over nothing, your estimate is 6-7 weeks like mine we should have it on or before the 23rd which is a while yet. Also the links to the articles are small sites who dont seem to have any credible sources & may be posting these for page views.
[Nexus 4 General] ifti_a:
That's true, I think I am worrying over nothing.......
[Nexus 4 General] ste1164:
If after the 23rd you don't have your device then you can start worrying :P. Nothing has changed for me on the play store I'm not too bothered as long as it arrives on/before the 23rd :)
[Nexus 4 General] Fall Guy:
Those will be full price phones @ £500 for the S4 the HTC maybe a little less. The Nexus is being sold at cost (or close enough) through Play Store if you buy it through CPW as a Sim free unit they slap another £100 on. Even then at £399 it's still cheap for what you get.

My advise would be stop checking this thread and your order status every hour, put it to the back of your mind and get on with your life. It's just a phone (a very nice one) it won't change your life.
[Nexus 4 General] ifti_a:
Thanks
[Nexus 4 General] yoonder84:
Are there any 4-5 weekers who got his phone here?
[Nexus 4 General] Moonie17:
To be fair, I would probably have this phone over the S4 or whatever HTC are bringing out, for the past 2 years i have brought....

The LG 2x - Which i much regretted and wished i had brought the Nexus S.

The S3 - Which to be fair i didn't regret, but sort of wished i had brought the Galaxy Nexus.

For both the above i was wishing for the update process of a Nexus, which the dev community settled my needs for!

After buying the N7, i am not making the same mistake again, I WILL be patient (really?), i WILL get my N4 and i WONT regret it!

Only niggle i have is the 720p screen whereas all else being announced is 1080p, but thats just the spec geek inside me talking!

Now to continue the waiting game.... 5 more days and my baby (N4) is meant to ship....

---------- Post added at 11:47 AM ---------- Previous post was at 11:46 AM ----------

Go back and look through the thread, or use the search function.
[Nexus 4 General] lawrences:
some, not including me:crying:
[Nexus 4 General] daffyduck2602:
Sorry but that's complete rubbish, I would ignore this as they are putting 2+2 together and getting 5.
[Nexus 4 General] Pompi_HU:
I'm just wondering how can happen that some orders made on 5th of December shipped already, meanwhile we are waiting for our orders made on 4th of December... This is very annoying.