yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] hicks12:
To Who ever said about the tnt backlog don't believe that bollocks I bet it was a guy called frasier? He lied to me and said the exact same line... If it was with tnt there wouldn't be a back log because well it's tnt and still 4 to 5 weekers getting flawless up to date shipping notification and deliveries!
[Nexus 4 General] Nathtech:
Im getting so fed up now. Just wish we had an official reply on whether things are getting sorted or not!!
[Nexus 4 General] DarkShadowAy:
For the O2 crew.. Anyone had any updates on the TV?
[Nexus 4 General] Nathtech:
Just sent google play support the following message

And this is my reply:

Well that sums up my mood right now.
[Nexus 4 General] stuart0001:
http://xdaforums.com/showthread.php?t=2014935 :thumbup:
[Nexus 4 General] ZippCen:
An update from Dan Cobley.
[Nexus 4 General] Nathtech:
Canada and Germany have now had shipping emails out. Both of them got there nexus 4s back in stcok around the same time as us, so idk if thats positive or not?

Anyway lets cross our fingers for tonight, otherwise it will be another long, long weekend :/
[Nexus 4 General] manook:
Wow Google are great. Not only can they not deliver my n4 I just rang up to RMA my n10 and they say I don't own one. Appears their system is FUBAR so have to ring back tomorrow. Awesome customer support I have to admit!
[Nexus 4 General] Daidodactyl:
Wonder what he means by that?

On a side-note, over 800 pages of butthurt!
[Nexus 4 General] Josh98:
That's good to hear at least. I REALLY hope it's good news.
[Nexus 4 General] furrypotato:
You beat me to it :)

I'll reiterate what I've been saying since last night-

Any shipping in the UK is now obviously on hold whilst they investigate the shipping issues we've all highlighted.

So we'll all have to wait now until we get Dan's official response. At that point I expect shipping to carry on.

On the positive side, it should mean that all the 3-5 day orders will get done first, and then it's 1-2 weekers.

So yes, it's a pain to have to wait. But we've all done a good thing here. We've made the most powerful person in Google UK take notice and promise to fix the problems. And that's good for all of us.
[Nexus 4 General] redmamoth:
I imagine it will be somewhat bitter sweet. In that we'll know more, but it won't be great news....
[Nexus 4 General] Nathtech:
Really hope Dan uses some magic and gets all our orders sent on time and before Christmas! Surely im not asking for much right?!.....
[Nexus 4 General] roblorduk:
As I said earlier I reckon they are holding off from saying anything until they get the stock moving - ie orders being sent out...
[Nexus 4 General] bhoyjd:
Just gave Google a ring for the first time, I'm a 1-2 weeker. The information I got is probably old to you guys and unreliable. The reason I was calling was I was looking for an explanation on what the status change from "Pending" to "Pre-Ordered" meant. The information I got was that "Pre-Ordered" technically means back-ordered, but your the priority for the next shipment. Even though back-ordered he still said that I should get my Nexus within the 1-2 week shipping estimate but I assume there's no stock around for now. Apparently I'll be getting an email update from him in the next 24 hours which is good if true.

Actually, as I write this I got this reply back from him

"Thank you for contacting us. My name is Carlo, as we spoke on the phone and I'm the 3rd tier specialist who will be assisting you from here on out. We are working to ship all your items in your order as quickly as possible. You will receive an email confirmation as soon as your order is processed and on its way. "

Probably automated but still nice to get some update.

Overall, the actual experience of speaking to a Google CSR is one of the smoothest customer sales experience I've had, its not their fault orders have been such a mess so far so people need to calm down with them and show some more respect (in some cases).
[Nexus 4 General] FTMDan:
I'm not really bothered now as long as I get it before Christmas (3-5 dayer)
[Nexus 4 General] furrypotato:
I'd love to stop it.

I'd also love it if xda users read more than one post back in a thread so we all didn't have to repeat ourselves over and over and over again. But that would be more of a miracle than Google dealing with nexus 4 orders properly , eh ;)
[Nexus 4 General] :
Finally updated the spreadsheet with my info :p
[Nexus 4 General] kanay2000:
I agree
[Nexus 4 General] Vahndroid84:
another weekend without nothing. seeing other threads with all those shipping emails has made me sad :(

still not angry, cause i'm a 1-2weeker, but a little worried and a little bit envious of all those germans and canadaian guys :(
[Nexus 4 General] bengrendon:
Mine is shipping

I had UPS attempt delivery today and even though the wife was home the guy rung the doorbell (which is disconnected). Got no answer o left. Card. Did he think to knock an don't be daft that would require intelligence. So now I have until Monday. At least I know it's coming :fingers-crossed:

I have not received my shipping info and I haven't been billed yet either. My order state indicates pre-order on Google Play :confused:
[Nexus 4 General] Vahndroid84:
Ups? and TNT?

you're sure that you're not expecting anything else?
[Nexus 4 General] furrypotato:
TNT deliver these sorry.

I had 2 couriers turn up today. I swear a little wee leaked out in excitement each time even though I was 99% sure it wasn't my nexus :cool:
[Nexus 4 General] Nathtech:
Anyone reckon we will see any shipping emails tonight? :eek:
[Nexus 4 General] Brodel:
I'm assuming you had the intelligence to make a sign saying that the doorbell was disconnected?
[Nexus 4 General] BadMonkey:
If I'm honest, no.
[Nexus 4 General] roblorduk:
Sorry I upset you, only second time I said this chill out :)
[Nexus 4 General] NabeShogun:
Haha, and of course today I get an email from amazon saying my case, which was also massively delayed in dispatching (and people in america I noticed were complaining about too) has been sent ... though as it's coming form the US don't think i'll see it till next year so I suppose there's a while for my N4 to arrive before cover is sat there mocking me ...
[Nexus 4 General] roblorduk:
No worries, I haven't even contemplated contacting a CSR, the phone will be here when its here. But still like to throw a thought in here and there. :)
[Nexus 4 General] farhie:
It's odd he didn't knock and ring the door bell, any delivery driver near me seems to take great pleasure in not only nearly smashing my front door down but waking up the rest of the street with force he hits at my door.
[Nexus 4 General] stennett:
Nothing will happen until Tuesday ! Inside info (AKA common sense)
[Nexus 4 General] Nathtech:
As long as i get it before Christmas then im happy.
[Nexus 4 General] Vahndroid84:
One week without a single shipping email...while other countries got more and more of them...

...what's wrong with uk :(
[Nexus 4 General] Nathtech:
We are a forgotten island!

Anyhow, i hope even if we get no shipping email tonight that we at least get some news from Dan to clear it all up.
[Nexus 4 General] emperorburger:
I don't think there is much he can say. I honestly think all UK stock was sent out to later orders over the first few days and there has been nothing since. The lack of any shipments this week does seem to suggest this.

My cousin was one of the lucky bstards who got his within three days of ordering, and he placed his order well after me at about 7:30pm on the 4th.
[Nexus 4 General] ManMOuntain:
Received cancellation acknowledgment from Google, ordered handset from cpw and I'll get my nexus 4, definitely, in next few days.
[Nexus 4 General] roblorduk:
Just leave it :p
[Nexus 4 General] ermacwins:
PRO TIP

Those who were quoted 3-5 days, now your best bet is to wait till next week

Those who were quoted 1-2 weeks (incuding myself) shut up and wait for next week, Thursday at the latest as it will be two weeks by then and the 2 day delivery

Those who were quoted 1-2 weeks, well you know you have to wait longer. Some got theirs early but guess that was a 'fluke'

Moaning here and saying google/tnt this and that, no shipping etc will not make it come faster.

Patience people
[Nexus 4 General] Tank-Montana:
Okay, I bit the bullet after lurking around here for far too long.

I'm having the same issues as most of you, that being a 1-2 weeker whom of which ordered at 17:06 and have received pretty much zero correspondence from Google past the order conformation. I'm not overly annoyed (yet) about not having the phone as its for my own use, plus the 16 days aren't yet up.

The bit that does have me annoyed is that I also made an order earlier this week for 2 Nexus 7's for my parents as their Christmas presents, but these are also in my Play summary as "Pre-ordered" and "Pending" in Wallet. At the time it said the 3-5 dispatch etc, but I guess I should have learned my lesson.

I've emailed about both products/orders and have yet to receive a personalised email. Calling (about the N4) earlier this month got me speaking to a nice lady who started to help me out and correspond through email, only to then say she couldn't deal with the issue and to call a US hardware customer service number for more information.

The moral of my story (apologies for rambling) is that I don' think the issues are product specific, more that they are just a poorly coordinated unit as a whole.
[Nexus 4 General] Aaerus:
I'm a 1-2 weeker and placed my order on the 4th 5.05pm. Got the following email from Google Play specialist just 20 minutes ago:

"I am the shipping specialist that has been assigned to your case. If there's anything you need from here on out you can always reply back to this email and I will get back to you as soon as possible.

The reason we tell you that your device will ship in 1-2 weeks is because the manufacturer gives us an estimated date of 2 weeks before the phones reach us. We tell you 1-2 weeks because we know that sometimes the phones come in sooner than expected, which we are always hoping happens so that we can get our clients their products faster. If you would like a more concrete date your order should be delivered to you by Friday, Dec. 21st. The reason you don't have your phone is because we have 0 stock. If we had phones to ship why would we hold on to them aggravating our clients and not increasing our revenue. Please rest assured we are not holding onto phones and not shipping them. It is the Christmas season

Please don't worry about your order changing from pending to pre-order, it just means that you were backordered. Previously backordered orders would always stayed pending and you wouldn't know when the item was processing or being shipped. Now you will know as it should go from pre-order to pending once we start to process your phone and ship it.

I hope I was able to satisfactorily answer all your questions but should you have more please feel free to reply and I will assist you further. Thank you for contacting the Google Play Support Team and I hope you have a wonderful holiday season.

Sincerely,

Johnney

The Google Play Support Team"
[Nexus 4 General] isentropy:
This is what happened after escalating my case to a formal complaint two weeks after no response from a "specialist".

This is for an order on 13 Nov which initially failed because of an out of date card which was updated 5 mins later once their systems were back up. My confirmation email was based on the updated card.

They're now saying it could take 10 weeks to deliver a device ordered within 10 mins of it going on sale.

Genuinely the worst online ordering experience I've ever had.
[Nexus 4 General] knoxie:
I am a UK 4th Dec 3-5 dayer, still shows pending in wallet, contacted them after 5 days, CSR said that there had been a problem with the stock allocation dates and that they had changed to 3-5 weeks now, I had a follow up email from a CSR that said they were looking in to it but have heard nothing back.

I think 1-2 weekers need not to contact them until the 2 weeks has passed at least they must be busy enough trying to sort this out as it is, it does seem though that the late buyers got their phones first for some reason.

Its pretty tiring and stressful esp if like me you are struggling with an old phone and just want what you ordered, I dont think any of us will see the phones this side of xmas now which for me isnt an issue as I wouldnt be spending xmas with my phone I will be spending it with my family.

I think the CSRs are towing the company line and are trying not to let the slip up out of the bag, although my CSR did say there had been problems because of the demand which we all know.

I dont understand folks being that desperate to go and get locked in to a 2 year deal on one though? as for me the main reason for getting it is no contract and its amazing value for money, its just not as attractive any other way round.

I am holding out no hope of getting the phone this year as the world grinds to a halt for xmas.
[Nexus 4 General] Tank-Montana:
Surely then just having it say "Backordered" would make more sense and properly inform customers of the actual state of their order.

But that of course would be too simple.
[Nexus 4 General] TheEdge65:
FWIW, I just found this on a trawl of the news sites.

"LG’s Andy Coughlin mentioned that its partners decide the quantities that they want to order, and LG has no restrictions of any kind. Also, Nexus 4’s low selling price for the phone on Play store, in comparison to what mobile carriers are asking is solely Google’s decision, and not a result of a special deal between the two companies. It would appear that the shortage of Nexus 4 on Play store is not a supply issue, and Google only has to increase their orders with LG."

Link to original article - http://technoholik.com/news/mobile/smartphone/lg-nexus-4-shortages-due-to-huge-demand/4425
[Nexus 4 General] BLADESMAN1889:
For anyone [like myself] who is a Nexus virgin, something to be doing to take your mind off sitting on the refresh button of this thread as nothing is going to happen this weekend.

Start learning the ways of the Nexus - its a very different phone to what I've been used to flashing/modding for the last 2 yrs what with bootloaders, fastboot etc etc. Here are a couple of threads to get started with

http://xdaforums.com/showthread.php?t=2010312 [efrants - How to flash a factory image / return to stock / unlock / root]

http://xdaforums.com/showthread.php?t=1812959 [efrant's "Android for Galaxy Nexus" 101 & FAQs] [same for N4 as GNex]

Get to know your Nexus before it arrives.
[Nexus 4 General] arj154:
Thanks for the info, hopefully they will ship asap and we will get our phones by next friday.
[Nexus 4 General] BLADESMAN1889:
If that was the case then why do they have no stock since the 2nd batch - they haven't been shipping for a week - its simply a case of google didn't forecast the demand and ran out of the first batch, ordered more which flew out and are now waiting for the 3rd lot.

LG cannot just conjure up new orders for US, Canada, Germany, UK............. Playstores AND supply all the Networks who are ordering them also from around the world.

I'm sure when the 3rd Batch come into stock things should sort themselves out although I still think that a 4th batch will have people waiting.
[Nexus 4 General] smadger:
Hey guys, just off to bed but it looks like you've all been having fun (it's been so quiet! :) )

I'm going to get in touch with our man Dan Cobley in the morning, only time will tell if can help us. But in the meantime here's an interesting talk he did for TED in 2010...

http://www.ted.com/talks/dan_cobley_what_physics_taught_me_about_marketing.html

04:47 - "...you can invest a long time in a brand, but a single contrary observation will destroy consumer's belief..."
[Nexus 4 General] zukuvybz:
Bumpersss. Bored of the phone now
[Nexus 4 General] WallnutBoy:
And I'm home now too. It really is nice to just go out and forget about it, guys. I got mugged last week, and my Desire was taken from me so I literally have no phone so I'm just as disappointed as the rest of you - but there's nothing we can do at this point. All we can do is wait for Dan the Angel to come down from the clouds and fix everything. :)
[Nexus 4 General] NabeShogun:
This might have been mentioned before (I do read most of the messages except when I'm away for a day and theres more than 4 or 5 pages) but anyone else notice that now the 16Gb version is listed as sold out in the play store? I doubt it bodes well ... at least when they were saying 6 weeks you'd think they were pretty confident they'd have some then ...
[Nexus 4 General] ghalalb:
16GB now showing as Sold Out again! Which is better than 6-7 weeks and all the chaos that's been going on imo. I hope Dan has made a decision and said don't sell it if you a farking people off, and sort out the ish before relisting it!
[Nexus 4 General] SreePillai:
TBH i'd rather have them mark something as sold out when they clearly cant handel existing orders, it just seems fairer to the customers and also to google CSRs as they'd be the second most distressed lot after the customers in this situation.
[Nexus 4 General] 121C4:
Hello all,

It's taken me a while, but I have read this thread!

I ordered on 4 Dec at 17:14:51 and am a 1-2 weeker. Cut off for me then is Thursday 20 December including two days shipping.

If the phone hasn't arrived by then I will have to cancel because I'm going abroad for three weeks the next day. I have very little faith or hope that it will turn up, especially after reading how badly the 3-5 dayers have been treated.

I'm as gutted as you guys because, after a year and a half on a Samsung galaxy ace, this was going to be my first decent phone since Nokia was good!

Maybe I'll just try again next year but I'm hesitant to order anything 'physical' (that can't be downloaded) from google ever again.

However, my window is not up! There remains the tiniest flicker of hope that google may come through for me.

Just wanted to send my condolences to all 3-5 days peeps, and wish my fellow 1-2 weeks peeps the best of luck for the coming week.

We're going to bloody need it!

Rich
[Nexus 4 General] Stuartglossop:
Any shipping notifications from last night?
[Nexus 4 General] furrypotato:
Yes, everyone appart from you had orders shipped.

Our of you bothered to read a couple of pages, the answer is no. None. All orders appear to be on hold whilst Google investigate the previous shipping fiasco.
[Nexus 4 General] Stuartglossop:
Ive already got 2 so just waiting for my third one so I can sell it for £400 ?
[Nexus 4 General] furrypotato:
Duplicate post oops

---------- Post added at 08:41 AM ---------- Previous post was at 08:38 AM ----------

Only your third ? I'm waiting for my 154th nexus 4. I use them as door stops around my mansion :p
[Nexus 4 General] bengrendon:
Oops

The delivery I thought I was getting was for Apple not Google ah well back to waiting I guess.
[Nexus 4 General] Michealtbh:
I found a 16GB N4 on ebay for £350 on Thursday and went ahead and bought it. Should be with me today (Royal Mail Specal Delivery Saturday). So excited!
[Nexus 4 General] Dharms:
I remember that one, didn't it have a £98 shipping charge.........
[Nexus 4 General] Michealtbh:
Nope, here's the one I bought

http://www.ebay.co.uk/itm/LG-Nexus-4-/261142338556
[Nexus 4 General] ‬1‬:
have you seen this dodgy? :D he is trying to show his galaxy nexus like nexus 4.

http://www.ebay.co.uk/itm/NEW-SAMSU...36661?pt=UK_Mobile_Phones&hash=item2c6a9d0635
[Nexus 4 General] Dharms:
I thinks I might have to keep an eye on ebay. Don't mind paying about £350.
[Nexus 4 General] Nathtech:
Wow, quiet night! Cmon Dan get us some news!
[Nexus 4 General] stennett:
It will be a silent weekend from Google's part! I'm not expecting anything til monday evening and even then I reckon it will just be more bad news.

No news is good news?
[Nexus 4 General] catlog:
Lulz, I saw that one yesterday while looking for a Nexus 4 on eBay.

I found a £310 16GB Nexus 4, shipping from the US with £30 shipping 3-7 days for USPS Express. So tempting.
[Nexus 4 General] Vahndroid84:
I think that this will be a quiet weekend. So i think i will get a pause from this thread...or not? :D
[Nexus 4 General] ozzrahog:
No you won't lol you're hooked like the rest of us
[Nexus 4 General] moneybanks14:
guys you need to be really careful with nexus 4 on ebay, alot of customers have bought them already and they are clones of the original. they dont have any imei numbers.

Best to just wait it out.
[Nexus 4 General] DannyDroid:
They have until my delivery date and then I'm just going to get one from O2.

I managed to sort out a deal, it only works out as £3 a month more then if I brought it off contract.

Unlimited minutes

Unlimited texts

1GB data
[Nexus 4 General] smadger:
At around 09:30 on 15th Dec, I wrote to Dan and asked if he give us any more information on the direction that they are going, as even though Germany and Canada have received deliveries, the large majority of us are still completely in the dark. His response an hour later, is below...

"We are all working through the nights and weekends to resolve this issue, including the seven points you raise.

I can offer an unreserved apology for our service and communication failures in this process.

I am optimistic that we will be able to share some positive news shortly, but I do not want to cause any more disappointment by making a commitment until we are 100% sure we can deliver on it.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Dan"

Again thank you, Dan for your willingness to discuss the situation.

Given that it is now the weekend, I seriously doubt will hear anything until Monday afternoon at the earliest.
[Nexus 4 General] kxuli:
Hi all!

My money was held till this morning, now it appears on the balance again, what does this mean? order cancelled? backordered???

Thanks in advance :)
[Nexus 4 General] polipetto:
he says "We are all working through the nights and weekends to resolve this issue", so there can be news before Monday, at least in the night between Sunday and Monday...
[Nexus 4 General] smadger:
True, and a definite possibility, but I wouldn't get your hopes up and I suspect his is referring to the fact that as this appears to be a global problem, countries around the world on different time zones will be working as hard as they can when in these them.

Also because of the global nature, we must recognise the potential difficulties Dan faces on speaking up about any global internal business matters. He is obviously on our side and has given his personal apologies, let's give him a little time to work things out.
[Nexus 4 General] polipetto:
my only hopes are that i'll have my phone before the end of January, because i'm a 6-7 weeker, ordered on 9th Dec...

maybe i think after Christmas Google will have new stocks to send all the order out
[Nexus 4 General] smadger:
I've updated the site to answer your, and many others questions...

"It seems to be the general consensus that when you placed the order, money in your account will have been placed "on hold" at the request of Google. Effectively taken out of your account and no longer available to you, but not collected by Google as they have not finished their side of things, and as such may not show up depending on what bank you use. The holds last for different lengths of times, again depending on your bank, and once that period is up it will be taken off hold and available in your accounts again. This is normal practice, but the worrying part is that nothing has has been done by Google with your order, and that we have no indication of when it will be taken back out again, which could prove to be a real problem for some if their order is delayed over Christmas. Dan Cobley has stated he is looking in to our 7 points, which includes the request to notify us 24 hours before the money is taken again. We will just have to wait and see..."
[Nexus 4 General] ZippCen:
Another update from Dan Cobley