yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] jonmorris:
I really do hope LG doesn't become the scapegoat here; going by the headline, it does appear that this might happen. The Nexus 7 was Asus. The Nexus 10 is Samsung... and then there's the issue of getting accessories, and why Google didn't seek to get the dock for the Nexus 7 ready for launch (as it stands, the official dock still isn't on sale via the Play store!).

Okay, so LG might be partly to blame - or perhaps completely to blame - for the Nexus 4 problems and we might never get to know the truth, but I ordered from Google and don't really think I should have to care who is at fault.

Google needs to assure me (and others) that it can manage things properly next time around.

Let's remember that if people hadn't written to Dan in the first place, he'd have either not been made aware of the problem or wouldn't have said anything at all.. and the situation might have been a lot different as it stands today.
[Nexus 4 General] redrum217uk:
Agreed, other suppliers seem to have loads in stock, granted not for the same price. Are LG too slow at making them? Maybe... Could it be that Google just didn't order enough? Who knows.. Did Google send out phones in the wrong order YES, did they do the same thing with the Nexus 7 YES.

Google's fault I feel.
[Nexus 4 General] Vahndroid84:
comeon google!!! we want shipping emails!!! :D
[Nexus 4 General] tonybhoy:
yes it is,google took the order not lg
[Nexus 4 General] Vahndroid84:
however...in Germany they started to send shipping emails...
[Nexus 4 General] jamesj999:
Germany are one hour ahead of us here in the UK at present... Hopefully, this means we'll start to see the emails come through in the next hour?

EDIT: Just noticed Germany have been receiving them for over an hour... Could still be our turn soon though...
[Nexus 4 General] Vahndroid84:
i hope so...at least for 3-5 dayers :fingers-crossed:
[Nexus 4 General] scho047:
any updates? and any shipping emails????

i so want it now....!!! please google :D
[Nexus 4 General] Stuartglossop:
Just received this.

I understand you haven't received any updates about your shipping, but we are still honoring the timeframe given to you. Any updates about your order will be sent to your email and changed in your Google Wallet account.
[Nexus 4 General] dreadfort:
it shouldn't be about shipping estimate, it should be about who ordered first, whether you got 3-5 days or 1-2 weeks, we should all

be getting them nowish if we all ordered around 5. (1705 here)
[Nexus 4 General] Vahndroid84:
i can't lol

need my phone to be in London as soon as possible, cause after then i have to manage an international "next-day" shipping ;)
[Nexus 4 General] hicks12:
then yes it is because 3 - 5 day estimates were for orders that were placed before 1 - 2 week people :). im still to be billed so my 3 - 5 day order is disappearing fast lol.
[Nexus 4 General] D33KK:
Was gonna order it today at 08:40 however didn't have my card on me! I check back later and its back to 'coming soon' :(

Gonna ask my friend who lives in America to order it to my billing address, can be hopeful! :D
[Nexus 4 General] L0cke:
Every time I get an email now I am hopeful that it's from Google Play telling me it's available again. Oh well.....
[Nexus 4 General] Moonie17:
They were available at around 08:40 this morning for all of about..... 10 minutes!

So none available all "sold out" apparently... just playing the waiting game now!
[Nexus 4 General] jm89:
Why bother launching this early if you only have very little stock morons.
[Nexus 4 General] craiigman:
This really.. Seems strange to me, can't see it being a huge launch like iPhone was either. Very weird Google!
[Nexus 4 General] Higgsy:
no, company, not even google are going to build the capacity to take 10000 orders at the same into their system, it just costs too much for the amount of time it is utilised. The fact that they sold out so quickly, does though show that they seriously underestimated the demand - thats another story.
[Nexus 4 General] losimagic:
Apple don't seem to struggle so much.
[Nexus 4 General] TonyHoyle:
Gets press headlines - 'sold out within minutes', etc.

This is the soft launch, whilst they ramp up production for the real one.. Unfortunately it's common these days (because it works - everyone wants what's 'popular' even though it's a completely artificial metric).
[Nexus 4 General] Higgsy:
Apple know they are going to get hammered, I really think Google underestimated the demand big time. But if you are offering a top end smartphone for a dirt cheap price I'm not sure why.
[Nexus 4 General] Blackice-original:
All this talk of headlines of the Nexus 4 being sold out being good publicity means nothing because people had so much hassle trying to order one. It will only be a headline if the sales figures are really high.

Google needs to get its house in order and hire people that can do product launches without messing it up.
[Nexus 4 General] TonyHoyle:
When I got the iphone 3G at launch it was the afternoon before itunes would activate it.. Error after error...

Everyone suffers the same - you *can't* build enough capacity for one off events otherwise you'd end up with 90% of your capacity unused 90% of the time.
[Nexus 4 General] roughavoc:
Apple never have an exact time for everyone to buy their phone at the SAME TIME

You have to wait, the casual people will realize the iPhone 5 is out around half a day / a day after it is announced which is where most of the sales come from

People who are waiting for the iPhone 5 also have to guess, apple release the phone when they do their announcement thing, which doesn't have an exact time.

The N4, everyone knew it was coming out today, 8AM (UK). So all the hardcore buyers, casual buyers, everyone came together at one time and attempted to buy it

This is partly the reason why Apple have not done something like this with their iPhones, I very highly doubt apple could withstand a few hundred thousand people purchasing one product within a space of 2mins?
[Nexus 4 General] Barguast:
It was only this year (at I/O as I recall) that Google were championing their server technology that would automatically scale based on user load. The sort of situation that the Play Store underwent today. They should be experts on this kind of situation, and it just really looks bad for them.

I got my N4 today (and my N10) but the whole debacle has left me very disappointed in how Google has handled this launch.
[Nexus 4 General] stennett:
Gutted, everytime I went to Pay this monring I recieved an error, no Nexus for me despite trying to refresh the page at least 10000000000000000 times today.

Wish Google had either stocked more or sold the the phone for the same price in store with a major phone company. (dreaming now).
[Nexus 4 General] TeRRa4:
I added the Nexus 4 to my basket about 14 times this morning. Every time I went to proceed with the order, it would give me an error and remove the phone from my basket, meaning I'd have to go back and try again. It didn't happen. I had a chance to buy the 8gb and backed out, for some stupid reason. I would have been fine with the 8gb model.
[Nexus 4 General] Higgsy:
Exactly it, I work in IT for a pretty big company and I know we have "normal" capacity + like 10%, anything over that and things fall over. Its all about cost.

---------- Post added at 05:53 PM ---------- Previous post was at 05:50 PM ----------

Being the OP and so active in this thread in the run up, been feeling a bit gutted for you. Wish I'd bought 2 and passed one on (without profit) to someone now.
[Nexus 4 General] wolfboy1984:
You got the publicity Google...

now stop holding back stock.
[Nexus 4 General] zibby64:
don't apple:

a) take the store down before releasing new products - easy cover to sort extra capacity

b) not ship for a week or 2 after order? they don't really need to bother about stock control and each server they have processing orders just needs to take payment and not really sync with a central place
[Nexus 4 General] DR-Dizzy:
Anyone got any ideas of when the UK Play Sotre's gonna have the 16GB Model back in stock? :/ :mad:
[Nexus 4 General] hazzamon:
How long is a piece of string?
[Nexus 4 General] Nathtech:
I agree. Iv got my hopes up now to many times for nothing. When we changed to Pre-ordered- I was so excited untill i eventually realised it was nothing. Then when our dates bumped to the 15th i got equally excited for nothing really.

Just put it in the back of your head and if we get our shipping emails before christmas it will be great. If we dont... Well at least we know we will have them coming.
[Nexus 4 General] dreadfort:
not true for every order, I've seen orders placed after me getting a 3-5 day...what time was your order?
[Nexus 4 General] jamesj999:
Once again, it's not the time the order was placed that counts, it's the time the item was placed in the basket.
[Nexus 4 General] ermacwins:
Whens the last day you need it by?
[Nexus 4 General] hicks12:
You're referring to the payment time, its been mentioned many times that Google works similar to a supermarket, you pick it up (add to basket) it is then yours till you either dump it or pay for it. So as soon as your add it to cart you are given your shipping time but when you pay you're given the payment time.

I know I ordered mine around 5:02, but had payment issues so kept retrying to pay and in the end my order states 5:07:48 as that was payment time. Hope that helps clarify it? :)
[Nexus 4 General] fremar:
I probably need my phone to be at Borderlinx tomorrow or latest on wednesday if I will have any chance on getting it to sweden before christmas.
[Nexus 4 General] dreadfort:
Well, mine was added to the basket as soon as they were available, my payment details had already been updated prior to 5pm so

there was no lag between my time of order till my order went through at 17:05...
[Nexus 4 General] Vahndroid84:
i need it to arrive to my mate's house at most on wednesday.

otherwise...i will have to bother my mate and pray him to not leave London until ups isn't arrived to pick my phone :silly:

---------- Post added at 04:31 PM ---------- Previous post was at 04:30 PM ----------

lol...same as me... :silly:
[Nexus 4 General] hicks12:
So in other words you added to your basket around 5:04 and paid 5:05? Yeah thats why, there wasnt much stock unfortunately :( for the 3 - 5 days lol.
[Nexus 4 General] dreadfort:
I see, ill put it down to server lag/ my ping, however I was there 10 minutes before it went live hitting refresh like everyone else :D
[Nexus 4 General] Vahndroid84:
not at all...i mean...i do not want to bother him to this point. So...i'm praying for a fast shipping :laugh:
[Nexus 4 General] jamesj999:
The device didn't show as available for everyone at the same time. I was worried when at 17:02 it still showed out of stock so I got a couple of colleagues to try and one of their machines showed available even when mine didn't (even on different browsers on my local machine).
[Nexus 4 General] Confused_Cheese:
Probably caching :cowboy:
[Nexus 4 General] dreadfort:
thats the jist of it yeh! I just want us all to be happy before christmas, maybe I should stop hitting refresh on this thread....
[Nexus 4 General] emperorburger:
World + Dog keeps hitting refresh constantly on the Google Play site just before 5pm, and orders somehow get "lost" in the system. A coincidence perhaps ;)
[Nexus 4 General] dreadfort:
hahaha, its got to be done though! I thought it would help me get my phone quicker...
[Nexus 4 General] emperorburger:
It's understandable, but people do need to understand why later orders mysteriously got processed and delivered before orders that were place on or near 5pm.

The lack of communication from Google cannot be excused. A simple note detailing stock status and expected shipment dates into distribution would have helped people no end, but the issue was caused by the public and their insatiable appetite to snag a phone at the earliest opportunity.
[Nexus 4 General] Daidodactyl:
Anyone else get this email?

http://www.reddit.com/r/nexus4/comments/14zi9r/uk_googles_recent_response_re_delivery/

I'm 1-2 weeks and I didn't get it.
[Nexus 4 General] Makkhdyn:
Only 3-5 dayers because there is no delay yet for 1-2 weekers.
[Nexus 4 General] markdavey:
AFAIK only the 3-5 dayers got it
[Nexus 4 General] kxuli:
My GP status is still pre-order and the date is still 4th Dec...we will see what happens. No email received of course :'(
[Nexus 4 General] hazzamon:
I'm waiting for someone to get so angry over this that they make a Robin Hood Airport style tweet towards Google and get themselves arrested ;)
[Nexus 4 General] Daidodactyl:
I guess we would get ours tomorrow then?
[Nexus 4 General] Demented-Idiot:
Has anyone actually had a shipping email yet from the 3-5 day/1-2 weekers?
[Nexus 4 General] dreadfort:
No way can this be to blame by us...Google is a massive online company, they had to understand that there would be

a huge demand for this device, of course people are going to hit refresh, you want to see it first and you want to order

it first, they know this and their systems should have been set-up and able to cope with it.
[Nexus 4 General] CrazyPeter:
A very small amount of units got shipped in the wrong order, if some random posts on the Internet are to be believed... However you can't really trust anything you read on the internet...
[Nexus 4 General] jvmaniac:
3-5 dayer. Didn't receive the email :S
[Nexus 4 General] hicks12:
Has your order date changed in the play store history and has payment been taken again?
[Nexus 4 General] Makkhdyn:
If I were you I would contact Google CSR, after checking my spam box. (But I would also know that it would probably not change a thing)
[Nexus 4 General] jvmaniac:
Yup and yup. Guess I shouldn't be too concerned..
[Nexus 4 General] DannyDroid:
Oh yeah, I have, just forgot to post it here.

No, no one has got a shipping email. If they did, I'm sure they would post here soon after they got it.

I don't mean to come across as a **** but, please stop asking (you're like the tens person to ask today). You'll know as soon as we do by the amount of "OH MY GAWDDDDDS" and "I CANNOT WAIT FOR MINE!!!!!!111111" posts (srsly, this thread is going get crazy when those shipping emails come).
[Nexus 4 General] Nextass4:
Looks bit too late to get a shipping mail today.

Maybe TNT are just inundated with the amount of packages that they have to deliver over Xmas.

Tomorrow is 2 weeks. I'm entitled to call Google tomorrow and give them some stick .. even though I don't to because they're giving a great phone away for almost a £100 cheaper than any other store.

Come on Google/TNT, I still believe!
[Nexus 4 General] markdavey:
If the progress of my Bumper is anything to go by, the item was shipped overnight the day the date changed on GPlay. Shipping E-Mail received 7 days after delivery...:eek:
[Nexus 4 General] emperorburger:
Unfortunately, businesses do not work like that. People effectively did an anonymous on Google.
[Nexus 4 General] hicks12:
Yeah I wouldnt be.... mine hasnt changed at all no payment nout! atleast its moved :P.
[Nexus 4 General] kboya:
Well, after my initial orders failing (my bank's incompetence, not Google) my order finally went through on the 5th/6th (Google decided to follow the comedy of the bank by taking 24+ hours to process it). It total, I went from "in stock, shipping within 5 days" to "hahahahahaha, see you in February" (I'm sure that's what it said).

unable to contain myself, I went online to digital-phone and ordered a 16gb n4 on contract ... not what I was planning as theyve all been outrageously expensive. But, it's a 12month contract at 36pm with 50 down (482gbp total), 300mins, 3000txt, 500mb and 2gb hotspot ... the best deal Ive seen by far, and delivered tomorrow for free!

If Google let me cancel my order there's gonna be another in the pot for those going for the long wait! Right now, I can only wait til tomorrow morning
[Nexus 4 General] smadger:
Haven't had time to go through the data, so cannot give a definite answer, but this is true from what I can tell.

I've been talking to a few German and US customers who ordered on or around the 13th, and received the device roughly a day or so later.

BUT I MUST STRESS VERY FEW INDEED, AND ONLY FROM MY INVESTIGATIONS.
[Nexus 4 General] NabeShogun:
They kind of did it to themselves by not having a proper pre-order system set up ... the hype for the n4 slowly built up so if people were able to pre-order several months in advance (on the understanding sooner orders would be completed first) then the system would have been able to slowly fill up over time ...
[Nexus 4 General] Brodel:
I'd completely forgotten about Hurricane Sandy ruining the Google Nexus launch event until I came across a news article about it today... I wonder how different things might have been had the launch gone ahead as planned.
[Nexus 4 General] Demented-Idiot:
just though they might have keeled over from the mix of excitement and shock at actually having confirmation that its being sent to them!

(i do see your point though..:cowboy:)
[Nexus 4 General] ant_thomas:
Even worse. More publicity would've meant many more potential customers who would have caused Google even more server issues on both dates.
[Nexus 4 General] smadger:
Point 7 requests future events to be improved and I'm working on a way that we could monitor that. I have made my suggestion for how it should have been handled before. Google may surprise us all yet, and come up with the most perfect ordering system ever imagined for the next release.

But, I don't want to get drawn into another conversation about what they should have / could have done, let's get this sorted first. :)
[Nexus 4 General] emperorburger:
This is very true, or they could have implemented a first come first served queuing system, whereby if you had hit refresh you would have been put to the back of the queue again
[Nexus 4 General] Nathtech:
I reckon 3-5 dayers will get shipped tonight and then google can start with the 1-2 weekers tommorrow.
[Nexus 4 General] Vahndroid84:
we will all get shipped!!!!! loool!

just a joke...i'm tired :D
[Nexus 4 General] dave83uk:
Does anyone know...... I paid with my debit card. Google are currently holding the funds (like with most people). However my debit card expires on 01/01/13 and the new one will obviously have a different expired date and security number. If Google were to release the funds, perhaps because they still don't have the stock, then try to retake after the 01/01/13, would it decline?
[Nexus 4 General] smadger:
Depends what bank you are with, I'm with NatWest and have a debit card that expires 12/12, I can use it along with my new card and have been over the last weekend.
[Nexus 4 General] ozzrahog:
I reckon you will be saying that again tomorrow, Wednesday, Thursday and possibly Friday
[Nexus 4 General] Stuartglossop:
I hope not!
[Nexus 4 General] dave83uk:
Halifax for me, hopefully they should take the money and deliver before then anyway.
[Nexus 4 General] brainwrong:
I reckon something may happen tonight.

Or it may not

WILD SPECULATION!
[Nexus 4 General] rickykemp:
Actually, I think you will find that any other store is selling a great phone for more than £100 more than the play store price, not the other way round. Its called profiteering. LG sold a load to them at more than Google will sell them on the Play store. Profit for LG. LG have not produced enough, increasing demand. Profit for LG. The retailers have to bump up the price to make a profit.... Less money in the pockets of the people who wanted it in the first place.

Google aren't a charity. They didn't price the nexus low out of the goodness of their hearts, and then allow LG to resell to other retailers at a much higher price because OMGOSH GOOGLE IS SO NICE TO US FANBOYS/GALS.

No where here is Google acting in a benevolent manner.

To all the lot complaining to Google CSRs, I know you are fully within your right to. BUT, don't attack them. They didn't cause this. They're trying to help, even if they can't.

Also, you have to think about it; how far has any of the complaining, emails, social media campaigns, and supposed help from the European head got any one? No where, really, except in very rare cases.

So just all chill. Play some PC/ConsoleToy games, drink a beer, spend some time with your loved ones or ROM that old HTC Hero you have lying around.
[Nexus 4 General] Nathtech:
Hope not otherwise im not going to be very happy. But considering that the 3-5 dayers got emails saying they should be despatched early this week its likely thats true or maybe an extra day.
[Nexus 4 General] Shaun--77:
my card got damaged so i ordered a new one but placed the order with the old one and google said it was fine along with santander
[Nexus 4 General] dave83uk:
Haha very patronising:

Hello David,

Thank you for contacting Google. I do understand that this is confusing for you, I really would be too. I will make sure to keep you updated as much as possible.

To determine the estimated delivery window for your Google Play Device Store order please do the following:

1. First, locate the Google Play Device Store receipt emailed to you with the subject line 'Your Google Play Order Receipt'.

2. Next, find the 'Order date' listed on your receipt

3. If your 'Shipping Status' says 'Estimated Ship', your item will be shipped within the number of weeks specified.

4. If your 'Shipping Status' says 'Estimated Delivery', your item will be delivered within the number of days specified (business days only).

Once your order has been shipped, you will receive an email notification with a tracking number. Your estimated time of delivery will be determined at the point that your order has been processed and shipped. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have anymore questions, please feel free to reply back to this message.

Thanks,

Carrie

The Google Play Support Team
[Nexus 4 General] cchaos:
Used to bank with Halifax. As far as I remember the debit number and the account and sort code dont change, therefore it will go back into your account.

However, to be on the "safe side", I would enter both of your cards into your google wallet. That way, if the old card fails, then your new card should process the transaction.
[Nexus 4 General] Deeco7:
Ahahahaah, no. (we wish)
[Nexus 4 General] Stuartglossop:
I received this email earlier today.

"I understand you haven't received any updates about your shipping, but we are still honoring the timeframe given to you. Any updates about your order will be sent to your email and changed in your Google Wallet account"

So should have it tomo!
[Nexus 4 General] kanay2000:
MINE HAS BEEN SHIPPED :D AND ITS 1-2 WEEKS

JUST GOT EMAIL WOPEEEE

(sorry for the caps :)

---------- Post added at 07:06 PM ---------- Previous post was at 07:04 PM ----------

I'm sure you will alll have your emails too :D

Its finally happening! :D
[Nexus 4 General] ozzrahog:
God if that's the new template email we might as well give up now
[Nexus 4 General] coolius:
Is it just me or has the "Contact Google Commerce Ltd" link in Wallet been changed so you can no longer get the automated order status email?
[Nexus 4 General] jamesj999:
Serious or trolling? :eek:
[Nexus 4 General] tom619:
Post screenprint?
[Nexus 4 General] farhie:
Jammy sod hopefully I'll get an email soon. What time did you order?
[Nexus 4 General] jordieg03:
For real?
[Nexus 4 General] kanay2000:
Yup, hold on while I print screen (and scribble over some details with paint)
[Nexus 4 General] Stuartglossop:
Yeah right!
[Nexus 4 General] hazzamon:
Unfortunately, due to a shipping error, kanay2000 will receive the UK's entire stock of Nexus 4s.

And be charged appropriately as a result. ;)
[Nexus 4 General] Tank-Montana:
Let the anarchy ensue...
[Nexus 4 General] kanay2000:
Screenshot:

https://docs.google.com/open?id=0B88x3g-qj8oHX3doX1d4enpSRG8

check your emails guys :D
[Nexus 4 General] tom619:
You realise you just made everyone j1zz in their pants?:laugh:
[Nexus 4 General] DannyDroid:
Congrats!

But until I see a flood of them, I'm not holding my breath.