yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] donothurtme:
3-5 days. No shipping email. Well, that seals it. Some poor American soul shall incur my wrath tomorrow afternoon. Good night y'all!
[Nexus 4 General] BLADESMAN1889:
Shipping has gone back down to 5-6 weeks now :eek:
[Nexus 4 General] catlog:
I confirm it's showing 5-6 weeks for me in the Store. Could be a good sign that Google has more stock. :laugh:

---------- Post added at 05:10 AM ---------- Previous post was at 04:36 AM ----------

It's back to 6-7 weeks as of now. But that was weird.

Edit: The USA orders are now 5-6 weeks, or was it already 5-6 weeks before? Not sure.
[Nexus 4 General] BLADESMAN1889:
Yeah weird right ?

My thoughts are that [although it seems hard to imagine] there are many people buying this phone that have never heard of XDA/rooting/flashing etc etc. They are just getting the phone due to the 'buzz' about big demand and also some are getting it for price reasons and gifts for xmas.

Think how many others there are that aren't posting on here - and that are maybe getting their N4's without any problem. This would explain why the ship estimates keep going up/down - it did it earlier this morning also. Also bear in mind the effect this would have on TNT also - they don't just have 2 dozen customers on here there are probably hundreds if not THOUSANDS more getting delivered :eek:

I do believe that by the end of the week there should be a lot of happy new N4 owners :D
[Nexus 4 General] scho047:
i called google just now and wanted to share my advice/information to fellow 1 - 2 week waiters... :)

its a good sign i think.... as the person i spoke to said that uk definitely have phones in stock and that they were working to deliver the phones to people who have ordered in front of me (thats you 3 to 5 days) in the next couple of days... and the most important factor for me was that she said i should definitely get mine by Friday!!! (if not Monday at the latest with shipping email in the next day or two).... and she definitely was by far the most upfront and knowledgeable person i spoke to from Google!

so i think that is a positive news from google for once! woohooooo

lets bring on this friday! :)
[Nexus 4 General] Motogp1:
Some higher force is at work here , I was in no hurry for this phone as I have a GS3 which I really do like and I don't think there is much in it between it and the N4 I just wanted to try a pure android phone .

I ordered the N4 on the 4th and today my S3 totally died looks like the motherboard is dead . :mad:

I hope the quality is better from LG but I don't hold much hope .
[Nexus 4 General] narcist:
Hi all

My N4 is due today (wishful thinking) just wondering what compo people are going for? I have spoke to Google 3 times, each time utterly useless, promised an email each time and received nothing. I'm going to try and get shipping refunded and a free bumper.

Want the phone bad
[Nexus 4 General] elmo61:
you will be lucky, there shipping times are only estimates if you read the T&C
[Nexus 4 General] coukalamin:
Good luck mate. Im a 3-5 dayer too. If they ship it late, all we'll probably get is a shipping refund nothing else. Oh and by the way Just saw a bumper go for $110 on ebay... Crazy.
[Nexus 4 General] blakegriplingph:
Seems 'swell so far.
[Nexus 4 General] narcist:
Well they did more or less say yesterday that if it didn't arrive by end of today they would refund shipping, for some reason the guy was 100% sure it would still come today :confused:

Whoever clones them bumpers are going to earn a lot of wonga
[Nexus 4 General] furrypotato:
To get you off the phone. A simple callcentre trick.
[Nexus 4 General] perrywhite:
Just thought I'd share my latest call with Google CS (still haven't had any response to the emails).

I'm a 3-5 dayer and spoke to someone this morning to say I was expecting mine today but it did not seem to have been despatched. No change from before at Google CS end (perfectly pleasant but no hard information) but at least this time they looked at the order and immediately escalated it to their shipping department who are due to get back to me.

I'll share if I get any (sensible) response out of the shipping team.
[Nexus 4 General] subhani:
I received my shipping confirmation from Google yesterday with link to TNT tracking number. It turns out it's a link for my bumper case only which I ordered back in November. My heart sank...

I've checked the tracking for it and it shows under address not found? Is this weird or what? Anyways, only God knows when the phone would arrive. I ordered at 5.07pm on the 4th December. I'm in the 1-2 week category. Called G few days ago and no news at all. One thing is for certain though is that they are NOT delivering both items together as stated by OP. This may only apply to those like me who placed separate orders for the bumper and then one for the phone.

"Shrugs"
[Nexus 4 General] ant_thomas:
What number did you ring to get that response?

Could do with ringing them myself today.
[Nexus 4 General] @home:
Go to O2, ask for payg, hand over money, take phone home, Enjoy & never have to worry about tracking numbers or emails from google....Simple really
[Nexus 4 General] CrazyPeter:
Grow up.
[Nexus 4 General] ant_thomas:
That's fair enough if you're willing to spend that sort of money.
[Nexus 4 General] Vahndroid84:
i really hope that it could still comes within friday. I don't want my friend coming back in Rome without my phone xD

However...i'm a 1-2 weeker :)
[Nexus 4 General] redmamoth:
Then kick yourself in a few weeks when everyone gets them for £120 less than you paid.
[Nexus 4 General] Nifdy:
Does the iPhone have such problems when released? Google delivery dates seem like someone has wet their finger and put it in the air. Really unorganized way to sell things. Network providers seem to cope better then this lot.
[Nexus 4 General] redmamoth:
The money is still pending on my Credit Card, it's been a week now, what the hell are Google playing at!? Their reputation has taken a real hammering over this.
[Nexus 4 General] @home:
The moneys spent now - In 6 - 7 weeks when people are getting theirs, The extra £120 I paid will be a forgotten memory.

If people want on as badly as it's coming across on here, then quite your belly aching & pay the money.
[Nexus 4 General] Nathanation:
Ordered December 4th at 17.07.12secs lol and still nothing.... Googlewallet doesn't seem to say pending just that my order was sent to google commerce.

Looks like chances of getting it for Christmas are getting extremely slim!
[Nexus 4 General] redmamoth:
The main advantage of getting a nexus 4 for me is the price, paying £400 defeats the object of the device completely. I'm currently using a 4S which will last me just fine until mine arrives, but, like many people on here, I'm just frustrated with amateurish way that Google has handled this entire release. When they say it will be delivered in 3 - 5 days, I expect it to be delivered in 3 - 5 days.
[Nexus 4 General] sidhaarthm:
Nexus 4s are on their way!!

For those thinking that the N4 is out of stock in UK, and Google are expecting a new shipment in a couple of days, click here to cheer up :)

I honestly believe that this behemoth has several containers that are chartered by Google ;) Fingers crossed for some good news soon!
[Nexus 4 General] Vahndroid84:
lol...Marco Polo have brought me my nexus
[Nexus 4 General] munkimatt:
Another call to CS. Been told that all orders are on backorder, no stock, hope to ship in 2-3 weeks. I'm giving up ringing now, there's absolutely no consistency from CS and I've just ended up completely losing it at the bloke on the other end of the phone.
[Nexus 4 General] perrywhite:
It was the number on my original receipt from Google Play - 0800 328 6081
[Nexus 4 General] Vahndroid84:
If it's true....Google is very incompetent. You can't restock a store...and send only 50 phones, getting on backorder every other order. Also...you've shipped later order instead of earlier.

And now we have people who ordered it at 9pm with 5-6 weeks eta...that got their phone......and people who ordered it at 5 pm in backorder.

I really hope that this is not true...i can't believe it. They turned back in stock just to screw up all another time after the 13th

i can't believe it
[Nexus 4 General] stormyuk:
I must admit I will be surprised to see it before Christmas (Mine initially said 1-2 weeks) so if this is the case that we will see them in 2-3 weeks will we get our 2 day shipping charge refunded or do we need to contact CS for that? :)
[Nexus 4 General] d0nkeysaurus:
I bought mine in the early hours of the 5th December, it said 4-5 weeks shipping, but now the money has been taken out of my account, but no email from google as of yet, does that mean it's shipped or what?
[Nexus 4 General] newbintraining:
No shipping email. Doubt I will see it today... Getting so annoyed now.
[Nexus 4 General] furrypotato:
Well if I don't get mine shipped by Monday 17th I will give up and cancel order.

17th is when Virgin Media start stocking the N4 and as I work for them I can get it at 50% discount on contract.

So either way I'm guaranteed it by 18th. Hell, I'm half tempted to cancel it now as at least with Virgin if I have any problems with the phone they will ship a replacement next day ( My friend went through 4 One X's before he had one without a screen, gps or wifi fault and each one was shipped next day once he reported problem).
[Nexus 4 General] Confused_Cheese:
No. It means they pre-authed the money to check you had funds available.
[Nexus 4 General] d0nkeysaurus:
But it said in the email they sent out that you don't get charged until the product has been shipped?
[Nexus 4 General] Confused_Cheese:
You haven't been charged, its a pre-auth? They basically ringfence the funds for x amount of time depending on your bank. No money has actually been taken.

http://www.paypoint.net/ideas/card-payments/pre-authorisation-explained/
[Nexus 4 General] dunkyb:
Just emailed customer service again (I know it won't help, but might make me feel cheerier!). Asked them if they'd refund the delivery charge.

Last time they said I could reply to the confirmation email if I wanted to provide any more details. This time they just said "Thank you for contacting us.".

Not expecting a response and certainly not expecting a delivery today!
[Nexus 4 General] browngeek:
I tried cancelling my order, but they would not let me cancel, even though I have a 5-6 week shipping estimate and no money has been taken from my credit card.
[Nexus 4 General] james_d:
They've just had the cheek to charge me the full amount despite a) my phone never being delivered, b) being promised not to charge for delivery which was over a week ago.

Guess they will be getting a ring from yet another satisfied customer
[Nexus 4 General] ste1164:
Like others have said they might refund those they are just seeing if you have the money in your bank to pay for the phone. Apple do it also.
[Nexus 4 General] fleonard:
My money still held from them but after 5 emails I'm still waiting for a reply.

Today is the 5th business day so I wait until tomorrow to call them but this look a bit ridiculous...
[Nexus 4 General] Tones1971:
I cancelled 2 orders last week with 5-6 week estimate. What happened when you tried to cancel?
[Nexus 4 General] james_d:
No it's on my statement as a charge from Sunday. They sent me a "it's shipped" email using a tracking code from 28/11 which had gone missing. Nobody talks to each other at GP/Wallet/TNT/UK2000 and first line support are simply hopeless (powerless) to do anything. I'm going to call GP at lunch and if I don't get anywhere will call my bank and report it as a fraudulent charge.
[Nexus 4 General] ste1164:
Oh dear :( that's not good at all. Hope you get it sorted.
[Nexus 4 General] redmamoth:
Can I just ask how many Nexus 4's people have actually seen 'in the wild'?

I haven't seen a single person with one, no one at work, no one I know, no one the street. I mean, we're led to believe all these problems are due to the demand, yet Google haven't stated how many they've sold? When iPhone's sell out you still see loads of people with them.

There are over 250 people on the spreadsheet and only a handful have received devices. Google/TNT/Computer2000, who ever it is causing this have MASSIVE problems here and the lack of communication / inconsistant messages from CSA's is very worrying.
[Nexus 4 General] stormyuk:
One, a guy in the office has a 8Gb from the original november release, he got it in a couple of days.
[Nexus 4 General] Vahndroid84:
In fact...i think that they are stupid. Every single person that is involved into the supplying and shipping process...is just stupid. They restock the phone online just to send...how many? 10 phones here...so i suppose 50 phones in all the Uk.

I think this is just stupid. And it would be more stupid if they actually put us on backorder. It would mean that they restock the phone just to screw up everything another time and make people pissed off
[Nexus 4 General] jaybeerex:
about 3-4 other than myself have them in my office, then again i work in Internet providing so it's nerd central.
[Nexus 4 General] Tones1971:
there has been a total of 6 phones ordered in my office over the past week. All still waiting for shipping and delivery though
[Nexus 4 General] browngeek:
"Hi,

Thanks for contacting Google Play regarding cancellation of your order. All orders are processed directly after your purchase is complete. As a result, this means that there is a very short window of time to cancel an order prior to shipping.

Although we attempted to honor your request, we were unable to cancel your order in this window. There are a couple of options now:

IF YOU ARE ABLE TO ACCESS THE SHIPPING ADDRESS-

If you (or a known acquaintance) are able to access the shipping address, your package is scheduled to arrive there. If you no longer want the package, you can refuse the unopened package from the shipper and Google will issue you a refund. You can read the instructions for refusing delivery for your location below.

In the U.S. and Canada:

If your device has not yet been delivered, it is en route, and you may be able to REFUSE DELIVERY (see instructions below). If your device has been delivered, you may still be able to refund delivery of unopened packages within 5 days of delivery. To do so, contact our shipper directly to schedule a pick up of your package. Make sure to let them know that the pickup is specifically because you're refusing delivery. If your device was delivered more than 5 days ago, but you would like to return it, please follow the returns process posted at: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741

In the UK and Australia:

If your device has not yet been delivered, it is en route, and you may be able to REFUSE DELIVERY (see instructions at bottom of this message). If your device has been delivered, but you would like to return it, please follow the returns process posted at: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741

REFUSE DELIVERY INSTRUCTIONS IMPORTANT: Don't open the package. Our shipper will not allow refusal of delivery for opened packages. Leave a prominent note on the door to let our shipping provider know that you're refusing delivery of the package. In some cases our shipping provider has returned packages if their drivers see a note for refusal of delivery. The note should include the following:

- Refuse delivery

- Return to Sender

- Include signature

- Include tracking #

If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks.

IF YOU ARE UNABLE TO ACCESS YOUR SHIPPING ADDRESS-

If your device is being shipped to an address you cannot access, please reply to this email and we will work on trying to contact the shipper about the change of address. We cannot guarantee that we can stop shipment for your order.

Thanks for reading through this email- please feel free to reply if you have any questions, and a member of the Google Play Support team will be in touch with you shortly.

Regards,

The Google Play Support team"
[Nexus 4 General] munkimatt:
I've seen two at a Carphone branch my mate works out. They both had smashed screens.
[Nexus 4 General] Pottrell:
Just out of curiosity, those who ordered on the 4th and were given a 1-2 week timeframe - Has anyone got a shipping email yet? (it's 1 week today so I'm assuming not!)
[Nexus 4 General] Vahndroid84:
just 2-3 users on friday. From then...nothing for every 1-2 weeker or 3-5d day guy
[Nexus 4 General] Confused_Cheese:
Can you remember if your order stated 1-2 weeks when first checking out? I'm sure mine did by the buy button, but it said 3-5 days in the email confirmation.
[Nexus 4 General] fremar:
Yes a buddie to me that ordered his 17:17 on the 4th and got 1-2 week estimate got his delivered to bordelinx at friday.
[Nexus 4 General] Vahndroid84:
no..i admit that in that moment i was only trying frantically to get one phone...i didn't check anything...only for the confirmation email that says 1-2 weeks
[Nexus 4 General] Confused_Cheese:
Ah righty, sorry I thought you were on 3-5 days as well my mistake. Pretty sure the 3-5 day and 1-2 week orders are pretty much in the same situation now.
[Nexus 4 General] Josh98:
I guess they need to ship it out by the end of the week to hit the 1-2 week time frame..

Just want to get some solid information. :(
[Nexus 4 General] errukine:
I ordered a second 16GB on 6th December at 2pm, as there were rumours that people who were ordering in the morning receiving shipping emails. Nothing came of it, so this thread spurred me into cancelling it. I submitted the cancellation notification, and received an email from Google confirming:

"Thanks for contacting Google Play regarding the cancellation of your order. Good news - we were able to successfully cancel your order! You'll also receive an email from Google Wallet shortly confirming this cancellation."

So I can only surmise the following:

-Google/TNT/C2000 messed up the ordering process queue

-This wasn't spotted until around 6th December, when reports were coming in from 3-5 day folk to Google's CSRs (or they just ran out of phones)

-Those phones sent out were meant for the 3-5 day folk, and the next batch that Google are supposedly receiving soon are for the 1-2 week folk (myself included)

-They've now hopefully rectified the order list

-I could cancel my second 16GB order as the batch of phones related to my order (6-7 weeks estimate) haven't even been made yet, whereas people whose orders estimate delivery prior to that are assumed to be "locked in" to the system

I'm guessing that the 1-2 week folk such as myself probably won't receive their phones until 4-5 weeks, hence after Christmas, which is particularly vexing as it was supposed to be a Christmas/birthday present for my girlfriend, although as my Galaxy S has decided to randomly shut down I'll probably order an 8GB one for myself.
[Nexus 4 General] hunnymonster:
Around here that's code for "driver had it on his van, but ran out of time/couldn't be arsed to deliver"

Had this with 3 packages from the same sender sent on 3 consecutive days... first day #1 arrived, second day #2 "address not found", #3 arrived on the third day along with #2

Naturally it was the same driver all 3 days.
[Nexus 4 General] WibblyW:
To add a "+1"...

Ordered 16GB on 4th - got "Delivered in 3-5 business days" in confirmation. They've still not taken money so not shipped. I called their order/support line. My order is 'on hold'. They don't know why or when it will be shipped, though the 'problem' has been escalated as others have the same problem. So I've gone from 3-5 days to 'no forecast'. Not Good.
[Nexus 4 General] farhie:
Hahahaha of course not! ;)
[Nexus 4 General] Tones1971:
Muust be preparing to ship yours. I got cancel confirmation on my two orders.
[Nexus 4 General] redmamoth:
I think mine said 1-2weeks when checking out, but 3-5 days in the email. I don't think 3-5days exists, I think it's glitch, I think us 3-5d and 1-2w guys are all in the same boat. i.e. the same one that's floating up **** creek without a paddle.
[Nexus 4 General] flyingscotno1:
I think that is highly likely to be the case. The guys that ordered at 4-5 weeks and got instantly somehow beat the ordering system and were allocated the 3-5 day people's phones and the stock is now exhausted. Had it been the case that the 3-5 dayers had got those phones we wouldn't be sitting here with much of a problem.

However now the 3-5 day folk have no phones and what Google is going to do (I suspect) is allocate the next shipment to them, get them off their backs. Then string the 1-2 week folk on with things like Christmas etc, etc until the 3-4week delivery comes. If you order today February would be a decent guess of where you are.
[Nexus 4 General] Vahndroid84:
i really hope that all of this "backorder stories" are just false. I wish that 3-5 days guys at least could have their shipping emails today :(
[Nexus 4 General] redmamoth:
Hey Vahndroid84, totally OT but why do you have Brian Clough as your Avatar?
[Nexus 4 General] NabeShogun:
Well, I'm a 1-2 weeker and they haven't taken the money. So you 3-5 dayers that are saying they have I'm guessing it's because you'll be getting some action quite soon. Though I don't get where the 3-5 day thing came from because I had my computer auto-refreshing and made my purchase in 5 minutes(ish), so slightly miffed I didn't get the reduced shipping time cos I'd like to have my phone for a trip this weekend.

On the upside, the obsessive looking over my bank account made me realise I'd been charged twice for some bus tickets that I might not have noticed otherwise.
[Nexus 4 General] tonybhoy:
well they told me january 5th so anything before then is a bonus,on the plus side my upgrade(motorola razr i)comes today and will be sold for about £280(n4 covered)then when n4 arrives i will sell my s2,quids in :good:
[Nexus 4 General] Vahndroid84:
lol...because i've red his story...i've seen also the movie..."The Damned United". I'm obviously a football lover...so knowing that a coach in the past...has been able to bring a team from minors leagues and win the Premier and the Champions League two times...is just...."WOW". I mean...this is really great :o

How many great coach of the present could reach those results now? Mourinho? Guardiola? i don't think so...

and then...i choose nottingham forest every time i play football manager :D
[Nexus 4 General] Confused_Cheese:
I wondered this too!
[Nexus 4 General] browngeek:
Hmm, this was done on 8 Dec.
[Nexus 4 General] ant_thomas:
Is there anyone else here who has seen absolutely no activity on their debit or credit card and have a 3-5 days order?

No pre-auth/holding/change in available?

I've seen no change at all on my credit card. Balance and available have been the same since before I ordered. They've not touched it at all.

Just wondering if there's anyone else out there in the same situation.
[Nexus 4 General] james_d:
Are you with NatWest/RBS? I saw nothing until the payment went through, just the way their online banking works
[Nexus 4 General] jamesj999:
I'm also a 3-5 day'er and they reserved the funds on my bank account when I placed the order. That reservation dropped off (obviously timed out) over the weekend, and I've seen no activity since. I wouldn't worry too much about it; different banks have different rules around the holding of funds etc. Just make sure the funds are there and when the time comes it'll be fine :).
[Nexus 4 General] Pottrell:
Well, I'm going to wait until Friday then decide what to do - I'm moving back home on either the Friday or Saturday (or Monday if I get a shipping email). If it doesn't come I'm going to have to try to cancel then order again to get it delivered to the new address (and probably have to wait over a month).
[Nexus 4 General] ant_thomas:
Yep! That's a slight relief.

I am/was getting worried that my card details were wrong and it would lead to another delay. (Though I would've hoped Google would inform me of that)