yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note II] cdshepherd:
My guess is later tonight. They'll ship all the pre orders out long before they update the tracking and shipping info. Then bam! Theyll update the info all at once and we'll all be on here going woo-hoooo acting all gangnam style!!!!! Lol
[AT&T Samsung Galaxy Note II] :
Placed my order on the 27th, now customer support is telling me it's back-ordered and doesn't show a date that it will ship. Currently in a chat with another rep now and if that's the case I'll be cancelling this order and AT&T can go %^&* itself. I was going to switch from Sprint, but this entire experience has really soured me against AT&T.
[AT&T Samsung Galaxy Note II] Milkman00:
The experience has soured me too. Did customer service "call you back" proactively out of the blue???? They haven't called me.

I am trying to switch off of Sprint myself....
[AT&T Samsung Galaxy Note II] :
I called them first and then tried the online chat. Gotta say Sprint has AT&T trumped in the customer service department. I think I might just end up paying full price for this phone on Sprint.
[AT&T Samsung Galaxy Note II] garyd9:
As an engineer, nothing strokes my ego as much as being able to say "I told you so."

I was waiting for these posts to start, and figured I'd warn people. The irony is that I posted in this very thread only yesterday. Seeing the past couple of posts now, I have mixed emotions. On the one hand, its obvious I was wasting my time giving people information that they obviously ignored. On the other, it's great to say "I told you so."

Here's a link to the specific post... Please read it and save yourselves unending frustrations:

http://xdaforums.com/showpost.php?p=33726640&postcount=24
[AT&T Samsung Galaxy Note II] UCLAKoolman:
Found this forum on AT&T's site:

http://forums.att.com/t5/forums/for...ge-id/35242/print-single-message/false/page/1

Someone spoke to a rep who stated that orders placed TODAY will be backordered, and assured that if you placed a preorder before today the phone will ship and arrive by 11/9/12. As usual we need to take what these reps say with a grain of salt. They often times don't know anything more than we do by checking our status online.

This is NORMAL. Sometimes preorders aren't released by AT&T to FEDEX until late the night of the expected ship date, and sometimes the devices will ship and be received before the website even updates with shipping info.

There is still hope!
[AT&T Samsung Galaxy Note II] tangmu:
Every once in awhile; and it's rare, but sometimes a person posts info on the internet with absolute certain authority, and it turns out it's wrong, so a few ambitious skeptics will go ahead and doubt the info and test it for themselves, and I think that's a healthy process, and I welcome it, and thank the folks who provide additional data points to compare.
[AT&T Samsung Galaxy Note II] PCS524:
AT&T says the should drop today

I just got off the phone with the rep in the shipping department and she said they are still on track for shipping today. I should get my email confirmation even before the show the tracking number in thier systems.

I can't wait!!!! :D
[AT&T Samsung Galaxy Note II] garyd9:
Doubting the information and testing it is fine. I welcome when people prove me right. (I'm kind of arrogant, by the way.)

However, people weren't "testing" the information. They were *****ing and moaning about what should be a completely expected response from AT&T. Here's a good example:
[AT&T Samsung Galaxy Note II] :
No thank you.

---------- Post added at 05:53 PM ---------- Previous post was at 05:52 PM ----------

My frustrations came from a week of dealing with AT&T nonsense before today, so keep your judgement to yourself.
[AT&T Samsung Galaxy Note II] themyst:
As an corporate employee of a major wireless company not named AT&T, people like you are welcomed. :) Patience and common sense go a long way over reactive frustration.
[AT&T Samsung Galaxy Note II] netnerd:
since you kids cant wait any longer to get your toy

if shipped by Fedex, you can do a "hold at Fedex location" and pick up your phone around 9am on delivery date instead of waiting at home the whole day for them to delivery.
[AT&T Samsung Galaxy Note II] Milkman00:
How?
[AT&T Samsung Galaxy Note II] netnerd:
once you got your Fedex tracking number , just go to fedex.com and put in your tracking number. there' is a option to select "hold at Fedex location". BE SURE you pick the FedEx staffed /FedEx World Service Center. DO NOT pick Fedex kiosk, self service, or FedEx Authorized ShipCenter. then on delivery date, around 830am-9am. your status should read "ready for pickup at Fedex world service center".
[AT&T Samsung Galaxy Note II] Milkman00:
tyvm

Does AT&T normally ship Fedex?
[AT&T Samsung Galaxy Note II] jpinoy:
Hmmm...

Well, on the Premier site, my order is showing: Preorder Processing

When I log into my individual account and check on "My Orders" this is what I get:

SHIPMENT STATUS: Processing

Samsung I317 PHONE Processing Our fulfillment center is processing your order for this item. 1

Replacement Micro-SIM for Apple iPad Processing Our fulfillment center is processing your order for this item. Pending Shipment 1

Eh.. Idk... it gets here when it gets here... :silly:
[AT&T Samsung Galaxy Note II] :
Lol I don't have a personal account as I was starting a new service with them. I'm stuck using a prehistoric blackberry until this thing comes as I sold my Galaxy S3 last night. This should be fun lol.
[AT&T Samsung Galaxy Note II] Jrockttu:
That's what it's been saying for everybody else since October 25th or whatever since people started preorders.
[AT&T Samsung Galaxy Note II] kyan~:
mainly ups. some exceptions usps/fedex
[AT&T Samsung Galaxy Note II] kirbo20:
That's not correct.

Shipping Carrier: Unless you are an employee of UPS, USPS or DHL, your shipment should ship via FedEx
[AT&T Samsung Galaxy Note II] esincho:
Im showing the same thing, with the ipad foolishness
[AT&T Samsung Galaxy Note II] rans0m00:
Mine used to say the micro-sim for ipad.... that changed about a day or so ago... now it just says various sim
[AT&T Samsung Galaxy Note II] Milkman00:
Well this is my last time looking tonight, and nothing changed :(
[AT&T Samsung Galaxy Note II] Scythe024:
just looked at my AT&T account since my mom recently ordered a iphone 5. Seems like it is coming out of fort worth tx as well and was delivered the day after shipping (to ca). So theres a possibility you wont see it ship til thursday.
[AT&T Samsung Galaxy Note II] theraker007:
im just gonna stop checking.. if my phone isnt here on the 9th like they promised, il buy it at best buy.. simple as that.
[AT&T Samsung Galaxy Note II] Hinano:
Got a call today from an att rep. He offered me a note 2 shipped to my door on the 9th or 10th for $199 out the door. No shipping cost, tax, or upgrade fee. I jumped all over it, got a conf # and a signed emailed contract showing the price. If you have been with att for two or three years and have multiple lines ask them to discount it for you. He let the cat out of the bag when I asked him if I could get some for my friend at that price.
[AT&T Samsung Galaxy Note II] Kingdombuilder:
I have to say that this thread was very entertaining to say the least. I'm sure it is not over and there will be posts tomorrow, but I got a good giggle out reading these posts.... Mind you I would like to have the Sammy G-Note 2 like all of you. We all just have to be a little patient and it will come.

Blessed With A Note
[AT&T Samsung Galaxy Note II] theraker007:
And I found a $100 bill rolled up in my toilet paper today
[AT&T Samsung Galaxy Note II] sgvnut:
and i thought i got a deal when i ordered 2 sgn2 and got $100 off...
[AT&T Samsung Galaxy Note II] ImYourMacDaddy:
That's how I got mine pre-ordered at the discounted rate even though my contract isn't up until Sept 2013. I've been a customer for 6 years now, I called and requested an early upgrade, the CSR talked to a supervisor, they came back on the phone and offered the upgrade discount price and waived the $25 upgrade fee. So yep, it can happen!
[AT&T Samsung Galaxy Note II] ishmael2:
Wish that worked for me. Only got some various credits over the past month and only been a customer for 3.5 years now. Granted I get a discount on service through work. Selling my old device to subsidize this one though so I'm still happy!
[AT&T Samsung Galaxy Note II] ImYourMacDaddy:
I too have a business acct with a 20% discount. That's the dept I talked to. Same plan here, sell my GNO which should make around enough $ once I unlock it to pay for the new phone.
[AT&T Samsung Galaxy Note II] santiagodraco:
Isn't this thread about confirming shipment? Would be nice to not have to read through pages of completely unrelated bs posts, like mine.
[AT&T Samsung Galaxy Note II] rayandreas:
Amen to that! But, I have grown addicted to checking this thread in hopes that someone has had a change in order or a nice new note 2 at their door...
[AT&T Samsung Galaxy Note II] 57hemi:
Was just looking at the Att website (1:13am pst) now they changed the schedule to ship date for the GN2 from 11/6 to 11/7.....wtf att?:(
[AT&T Samsung Galaxy Note II] hyjkim:
If you're referring to the estimated ship date on this page, that applies to new orders only. As for 2:19 am PST, there has been no update on shipping status of preorders placed before 11/6.
[AT&T Samsung Galaxy Note II] 57hemi:
Thats what I said, at no time did I mention order status updates. Everyone is expecting, or was expecting it to ship 11/6 so far no dice. Now they changed the pre-order expected ship date. That is all. Maybe you should take a reading comp. course.:good:
[AT&T Samsung Galaxy Note II] con_ritmo:
uhhh... ;)

...and actually hyjkim raised valid point.
[AT&T Samsung Galaxy Note II] u921333:
I think the worst part is Monday is a holiday and with the expected date of receipt is a Friday if it misses it then could be Tuesday before we see it.
[AT&T Samsung Galaxy Note II] 57hemi:
If they really ship today the 7th with the so-called priority shipping we should MAYBE get it on friday.At least here in Cali.
[AT&T Samsung Galaxy Note II] u921333:
Yeh I think we all are still fine for Friday as long as it leaves today.
[AT&T Samsung Galaxy Note II] jay_jay_n:
crosses fingers, sucks that it was supposed to be shipped on the 6th and i even did next day delivery =\
[AT&T Samsung Galaxy Note II] ekerbuddyeker:
Muthaf.......s that they didn't send it.
[AT&T Samsung Galaxy Note II] theraker007:
screw at&t lol, anyone know what I can use to price match at best buy
[AT&T Samsung Galaxy Note II] Alaris:
Every time I do it at BB I just have them pull up the site.
[AT&T Samsung Galaxy Note II] diehardbattery:
I did too... but the date was "estimated".. no one confirmed that date.. still sucks though. If it's not here by Friday I might try going into the store and getting one there.
[AT&T Samsung Galaxy Note II] kyan~:
I speak from experience. But if that's what the site says..
[AT&T Samsung Galaxy Note II] Milkman00:
I don't know why I had my mind set that it would ship yesterday. Too much believing the hype I guess, which I normally don't do.

Like everyone else says hopefully it will ship today and if it doesn't I will try my luck at the store.
[AT&T Samsung Galaxy Note II] Artimus009:
I'm pretty sure it did or of not today with next day. Something happened with the s3. I learned from that experience... no more pre-orders for me. I'm picking one up on Friday at the store.
[AT&T Samsung Galaxy Note II] Milkman00:
Everyone is assuming we can even get these at the store on Friday!!!! They may only have like 1 per city or something for all we know.

I called my corporate AT&T store a few days ago and they had no idea when or if they were getting the Note 2.
[AT&T Samsung Galaxy Note II] MattMJB0188:
This is beyond ridiculous that AT&T reps are so uneducated about upcoming phones. Why are they so stupid??? Seriously the phone is on your website and you don't even know "if" you'll get it??? That is bad business practice.

We all NEED to call AT&T and raise hell because this is unacceptable. These phones are NOT cheap and they still feel they can mislead us.
[AT&T Samsung Galaxy Note II] cdshepherd:
Just remain calm lol
[AT&T Samsung Galaxy Note II] MattMJB0188:
i'm calm. We'll get it when we get it. Its just the lack of competent people at AT&T. Every smarphone on AT&T that isn't an iPhone is subject to this. It's ridiculous.
[AT&T Samsung Galaxy Note II] GoldfishTX:
Please don't do this. You will just jam up the phone lines for people who actually have real customer service needs. The person you get on the other end of the line probably doesn't care about the Note II, or any other specific phone. Phones are released all the time, and the idea that each representative could possibly know the pre-order shipping status of a phone that isn't even in inventory yet is ridiculous. Just wait. The release date is the 9th. If you don't have it on the 10th, then you can maybe think about calling.
[AT&T Samsung Galaxy Note II] MattMJB0188:
I don't mean for every person to get on the phone. I worded that wrong lol. I meant that if enough people speak to the write AT&T people then perhaps this can change in the future and maybe we'll have an organized Samsung smartphone launch.
[AT&T Samsung Galaxy Note II] Scythe024:
Some of you guys need to calm down. I'm an impatient person too but damn! Like I said early the shipment is coming from fort worth Texas (at least what someone has said) and for my moms iPhone 5 it was shipped the day before release and got there on the release day so we could very well not see it shipped until tomorrow but still get it on time.
[AT&T Samsung Galaxy Note II] planoman:
We already know the ATT employees are kept in the dark and do not know many times when phones are coming etc. Why give them a hard time? They have proven they do not know so why put your faith in their knowledge?

The original press release said the GN2 would be available on November 9th with preorders starting Oct 25 ( I believe). When I preordered, my confirmation said I it would ARRIVE ON or before November 9. I have seen nothing to indicate that I will not have this phone in my hands on November 9.

Why is there an expectation that ATT should give an update to tell you what they already told us. If after November 9th, it is not available then we should unleash hell on ATT, but why get upset when they told us in the original press release that it would be available on the 9th?

I would love to have it early also but I can wait till Friday and am confident I will have it on Friday! Hang in there everyone!
[AT&T Samsung Galaxy Note II] Milkman00:
I have found AT&T customer service to be EXTREMELY lacking and I am not even a customer yet. I have called them 2-3 times in the last few weeks (about my corporate discounting, and upgrading shipping of my existing pre-order), and their customer service has been horrible (which is putting it nicely).

Honestly, I really never call customer service once I have a device, so I am expecting that to be the case here. It is so sad how we accept lousy customer service, but they seem to have a monopoly of good service in the area that I am in. :(
[AT&T Samsung Galaxy Note II] Milkman00:
To be fair, when I ordered it, they said it would be available on or AROUND November 9th.
[AT&T Samsung Galaxy Note II] chrispyutec:
I remember when I ordered my Note 1 that I actually received it by Fed-Ex before the online status changed from processing. If the phones are just now shipping and "MIGHT" be here on the 9th, then why do people not just go to the store and pick one up on the 9th????
[AT&T Samsung Galaxy Note II] Milkman00:
As I have already said ONE PAGE BACK, we have no idea that the stores will have them on the 9th. THE STORES DON'T EVEN KNOW!
[AT&T Samsung Galaxy Note II] Scythe024:
I read on the other GN2 forum that in Canada they did not have any GN2s on release date (in store) because of the such high demand
[AT&T Samsung Galaxy Note II] tangmu:
I'm anxious to get mine, too, but people like us counting the minutes 'til we get the latest phone are an extremely tiny portion of their 100+ million subscribers, and they aren't going to modify their business practices to accommodate us. If there are 100 of us, we're 1 in a million to AT&T.
[AT&T Samsung Galaxy Note II] o8oedo8:
I had to order mine through a lady at work.. no going to the store for me. On the other hand work pays for my service :)

I'm just glad I can still get one for $299 after I wasted my upgrade last year on the pre-Skyrocket Galaxy S II. Before I realized I could upgrade I thought I'd just go to Best Buy and put a $650 one on my credit card. I about pooped myself when they priced it at $800.

I'd love to get it in on Friday because she won't be here Saturday to give it to me, but if I have to go another weekend without it no biggie.
[AT&T Samsung Galaxy Note II] planoman:
Your Samsung Galaxy Note® II has been reserved and is expected to arrive on or before 11/09/2012.

Pasted from my confirmation email. The phones will be in the stores on November 9 according to the original press release.
[AT&T Samsung Galaxy Note II] kapetajr:
I wouldn't say high demand. They just didnt have any stock, most places had only received 2 or 3 units. I ordered my note 2 on the 30th (release day) and i have yet to receive infromation about when they phone is shipping, only that the phone was on back order and i only received that email on Saturday.
[AT&T Samsung Galaxy Note II] tangmu:
My order of 10/25 also said I'd receive it on or around Nov 9. No estimate of ship date, and no promise on any firm date.

I don't want to sound like an apologist here, but I used to work at Qualcomm, and supplied chips to all the big cell makers, and getting several million phones built, working, and shipped all over the world is an incredibly complex and difficult task requiring countless things to all go exactly right every minute of every day at 100 different companies for 9 months or more to hit a particular date. And the closer it gets to that date, the more impossible it becomes for anyone to figure out the actual status, much less communicate it to thousands of customer service reps. Just sayin'

p.s. I don't work for Qualcomm or AT&T or anyone in the cell phone industry now
[AT&T Samsung Galaxy Note II] planoman:
I predict the shipping emails will hit later today ( 6 pm or so) and this thread will switch to pure joy and excitement! ;)
[AT&T Samsung Galaxy Note II] Milkman00:
I look forward to it.
[AT&T Samsung Galaxy Note II] Crystal_619:
I am hoping that they shipped yesterday but just have so many tracking numbers to put in the system that it will take some time to update. I have a copy of my original order email saying it would ship Nov 6. Usually a Fedex leaving Texas should get to me within 2 days living in Oklahoma so even if they don't ship until today, I would think I should receive it by Friday. Fingers Crossed.
[AT&T Samsung Galaxy Note II] Hockey37:
Most of the time when I've bought a phone off contract, I've gotten it from a store. But this time I decided to pre-order it no contract through the website. For anyone who has done this, do they typically send a new SIM card with a no contract price phone? Since this phone uses the MicroSIM, my OG SIM won't work. Not a big pain to go to the AT&T store down the road to get one, was just curious.
[AT&T Samsung Galaxy Note II] chrispyutec:
The store here in Tyler Texas will have 33 Friday morning. They must not be in the dark and knows what is going on. This info was direct face to face with the manager. The manager even gave me her cell number and said she cant tell me she will hold one for me because its against policy, but she said to call her first thing Friday and let her know I am on my way.....Looking good for me I think/hope lol.
[AT&T Samsung Galaxy Note II] Milkman00:
When did you have this conversation?
[AT&T Samsung Galaxy Note II] netnerd:
you can also track with Reference number!

does your order has Reference number?

just try to put in order number or reference number on fedex.com to see what happen!
[AT&T Samsung Galaxy Note II] chrispyutec:
This past Monday. I wasn't able to pre-order because I have 7 days left on contract and can only upgrade in store.
[AT&T Samsung Galaxy Note II] T.J. Bender:
Asked a live agent on att.com. Apparently, they can't help track orders without a SSN (even though someone talked about the order with me yesterday without needing one?), and it seems that I don't know my own SSN. Not thrilled with AT&T's customer service/record-keeping right now.
[AT&T Samsung Galaxy Note II] aspidites73:
AT&T website shipping date change

I just noticed, on their website, that shipping now states "orders will be shipped 11/7" instead of the 11/6 date that was up there. I'm calling shenanigans! :fingers-crossed:
[AT&T Samsung Galaxy Note II] ekerbuddyeker:
Methinks he worketh for the behemoth AT&T...
[AT&T Samsung Galaxy Note II] Crystal_619:
Tried the order number for a ship date of yesterday and today. No such luck. Thanks for the info though.
[AT&T Samsung Galaxy Note II] digitalnerd:
I noticed that too. I actually tried to pre-order yesterday and the site was all jacked up, ended up calling and then one thing turned into another. Long story short, gave up and tried again today. Everything went smooth. Seems like they have a slow system, things must just take time to update.

Fingers crossed for shipping confirmation later today or this evening!
[AT&T Samsung Galaxy Note II] strikeIII:
I suggest everyone just cancel your orders and go into the stores tomorrow morning. that way you know for sure you'll get it tomorrow. On or around 11/09 still sounds like it can be after the 9th too, boy will people be upset.
[AT&T Samsung Galaxy Note II] gtalum:
It would be pretty hard for them to ship on the 6th for an order placed today. ;)
[AT&T Samsung Galaxy Note II] Crystal_619:
I'm a little confused right now. I just checked my credit card that the pre-order was placed on. For a long time my available balance reflected the ATT payment. I balanced my account today and with the available balance I currently have, it is like the ATT payment doesn't exist. Has anyone else had this happen?
[AT&T Samsung Galaxy Note II] gtalum:
Yes. They ran a hold when you ordered it, but the charge never made it out of the pending stage. You will see a new charge when they ship.
[AT&T Samsung Galaxy Note II] Crystal_619:
My card shows every charge immediately. My available balance on my card is always everything that is pending payment. I also have an actual balance listed of charges that have fully cleared. I have some pending Amazon charges that are not listed but when I balance them in it is exactly my available balance. For some reason the ATT payment seems to not exist.
[AT&T Samsung Galaxy Note II] cdshepherd:
Lol well he is rocking a Texas flag in his avatar. :p who knows
[AT&T Samsung Galaxy Note II] aspidites73:
Good point. I was more interested in the fact that it was updated. You can't tell when their site is updated by order #. the "last updated" section is blank.
[AT&T Samsung Galaxy Note II] Jrockttu:
I ordered mine on Premier and when I click on the link in my confirmation email on my phone then it shows the "last updated" field. The date in there is 10/27, so it hasn't been updated since the order was submitted from Premier (10/25) to AT&T proper for fulfillment.
[AT&T Samsung Galaxy Note II] gtalum:
Pending payments drop off automatically if they are just holds and are never actually charged.
[AT&T Samsung Galaxy Note II] Crystal_619:
Just received an email from ATT Customer Care Thanking me for choosing ATT. That should be a good sign. My order is still "processing" though.
[AT&T Samsung Galaxy Note II] asaka34:
Same with me. Hopefully a good sign.