[Galaxy Note 10.1 Q&A, Help & Troubleshooting] adneo:
Hi everyone I am starting this thread as i am at war with samsung after being pissed off by the quality of their devices. I bought a Note 10.1 over ipad 3 though both cost approximately the same since i preferred the spen for my day to day tasks. By profession i am a systems designer and i draw a lot of data flow and other diagrams.So i thought the spen will be a good investment. After 2 days of using the note 10.1 i noticed that my gestures were not being tracked properly in the area just below the front facing camera. I initiated a thread in the qa forum here and came to know that another person was also facing the same issue.

Actually it might be there in other note 10.1s as well only might have escaped your discovery.

I also noticed that my device was made in vietnam, and i started to think whether the entire S2 episode didnt enforce stricter quality control at the vietnam facility. I took my device to the service center and they offered a replacement. On recieving the replacement i noticed it was also made in vietnam. On further inspection i noticed the replacement handset's blue colours were more whitish and not as crisp as the blues on my previous handset. I also noticed that the loudspeaker output was a little less. On bringing the above pohints to their notice they bluntly replied that those were differences in perception and cannot be considered as deffects. Anyways understanding that in India quality system is not as stringent as in US i reluctantly accepted the replacement as the spen was working fine. Just after a day of use the replacement handset also started giving the same spen issues.

Now my points :

1. Display difference

I told the technical rep about apple and asus and how they had handled similar issues. How is samsung expecting to compete with a brand who guarantee that their products are of the same quality irrespective of their place of origin or purchase.And its not that the samsung products are much cheaper than apple these days.I could have easily bought a ipad 3 for 40k INR than spending 37k on this device. Is samsung's quality assurance like this across the globe or is it in India only?

2. Made in Vietnam

When i told them about the made in vietnam fiasco of S2 they agreed that it was there. So how come another top of line device is being manufactured there? Or is it that it now caters to nations with les stringent quality standard? I had seen a poll in xda about origin of the devices and most of the us users had reported made in china or korea. They wanted documented proof so i told about the xda threads.

I am holding a high level meeting with the honchos at samsung india and i want to be prepared with all documentation to substantiate my points. Request all xda members and owners of samsung devices particularlyNote 10.1 to update the thread with their observations, issues, concerns etc mentioning the device and place of make.

This is our time especially with the aggression dispalyed by samsung to take on apple.

Its time they understand that it takes more on quality than quantity to take on the market.

I had trusted samsung yet again after a harrowing experience with the wave 1 thinking their competition with apple would have improved their standards but alas.

They need to understand that quality statements should hold good irrespective of countries. They should understand it should be one brand one standard.

Looking forward to your thoughts and inputs.

Thanks