yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note II] T.J. Bender:
Seems like the USPS orders went out Priority Mail. If an order shipped yesterday, it should arrive Friday. If it ships today, good chance it arrives on Saturday. If it ships tomorrow, well, hello mid-week.
[AT&T Samsung Galaxy Note II] reinbeau:
I don't know what you're talking about. I've had excellent service via Priority Mail. Do not spread FUD here making unsubstantiated statements like that.

Yep.

I am mildly amused but mostly annoyed at the ridiculous displays of impatience and judgement I'm seeing in this thread. Calm down. The phone shipped to us on the 6th. You'll have it today, tomorrow or Saturday. Do you really have nothing better to do than complain about not much?? Report whether or not you get the phone, not your speculation on why you might not. :eek:
[AT&T Samsung Galaxy Note II] gtalum:
#firstworldproblems :D
[AT&T Samsung Galaxy Note II] parcsalooc:
Has anyone had the charge for the full amount of the phone come out yet? I tried preordering days back and both times it came back as your order was cancelled. So I gave up and figured I would go to the store tomorrow. Low and behold I get an email stating my phone has shipped to arrive tomorrow.weird thing was 2 seconds before I got another cancellation of my order email with the same order number.
[AT&T Samsung Galaxy Note II] wtharp2:
You did inform him about the 24 hour burn-in period required on Android phones, right? ;)
[AT&T Samsung Galaxy Note II] :
I ordered on the 5th, had the full amount come out the next day, got my ship notice last night and will have it tomorrow sometime. My FedEx guy is real flighty on his times.
[AT&T Samsung Galaxy Note II] parcsalooc:
Nothing has been taken out of my account and the phone has shipped
[AT&T Samsung Galaxy Note II] Scythe024:
Ummm mine was sent via fedex and will arrive tomorrow
[AT&T Samsung Galaxy Note II] Blairware:
And attached is a capture of where is says "Hold at Fedex Location is NOT AVAILABLE FOR THIS SHIPMENT" - This has ALWAYS been the case with AT&T shipping - also there are no signatures required on these folks - so if you don't want it sitting on your porch, either leave a note to Fedex to deliver to a neighbor (who you trust, LOL!) or take a spin home for the time when you usually get Fedex. As to all the folks saying USPS Priority gets there faster... really? They have lost 2 out of the 4 packages I sent via Priority (Lost being a code word for STOLEN PHONE) and yes services are different for everyone - it usually comes down to one or two drivers that work an area - they are either good - or not, I have good UPS drivers, deliver between 12:30 AND 1:00 pm 9 TIMES OUT OF TEN. On the 10th time, it comes earlier. The post Office usually adds an additional day to the estimated delivery.
[AT&T Samsung Galaxy Note II] Blairware:
Also, its a shame that if one of the two phones has a defect (not likely with Samsung, this isn't an Asus product after all), that it turned out to be his, and not yours, nudge nudge, wink wink.
[AT&T Samsung Galaxy Note II] Mad383Max:
Don't you need to take it home to have time to make sure it is properly set up/test the os for any app incompatibilies? Say it has something to do with fragmentation......:D

from a galaxy far far away....
[AT&T Samsung Galaxy Note II] modum:
Hey man why so angry? I already tried, and I called. An error message pops up, " We regret any inconvenience but Hold at FedEx Location service is not available for this shipment.". Did AT&T place a date hold on your international note? (Rhetorical) I regularly have items held at the FedEx facility since it is down the street. I think AT&T tried to control the release until tomorrow. Many posts reflect AT&T has failed at that.

How do you like you International Note II?....Great. Enjoy. Everyone is eager to " Get it Hackin'", and I will be working on a Ubuntu dual boot personally.
[AT&T Samsung Galaxy Note II] hyjkim:
Called att premier resolution about my phone that was scheduled to arrive on the 12th. After explaining my situation, they cancelled the order, called fedex to redact delivery, credited my account for the charge and then put in a new order with overnight delivery free of charge.

I suggest everyone who has similar problems do the same. The only way AT&T will improve their CS and their horribly inefficient systems is if we hit them were it hurts-- the bottom line.
[AT&T Samsung Galaxy Note II] knowran:
For those of you getting it from USPS, does your tracking number tell you an estimated delivery time? Mine just says:

Delivery status information is not available for your item via this web site. A return receipt after mailing may be available through your local Post Office.
[AT&T Samsung Galaxy Note II] netnerd:
give me a screenshot that said "Hold at FedEx location is NOT available for this shipment" after your package arrived at NC.

give them a few hours for their system to update, then you'll be able to select Hold at Fedex location.
[AT&T Samsung Galaxy Note II] eestevez2:
This is all that mine says:

Expected Delivery By:

November 9, 2012

Delivery Confirmation™
[AT&T Samsung Galaxy Note II] Milkman00:
I called Fedex and they said due to the shipper requiring that it be delivered, they cannot hold for pickup.
[AT&T Samsung Galaxy Note II] netnerd:
this is so stupid! so att rather people flood the att store at 10am friday (when they open).

i guess they want another apple, want people stand in line to get it.
[AT&T Samsung Galaxy Note II] Mad383Max:
+1

from a galaxy far far away....
[AT&T Samsung Galaxy Note II] ohRonaldo:
It shipped on the 7th after they promised it on the 6th. Then they shipped it via a service that doesn't provide for real tracking. They have a website that doesn't function well at all, and a customer support staff that can't handle simple questions about order fulfillment. And I read here that I overpaid for the phone by $100 plus the $36 upgrade fee.

Now look, one day in the big scheme of things is totally unimportant to most of their customers, me included. But it bugs the crap out of me. It bugs the crap out of me that they can get away with breaking an essential term of the contract that *they constructed* and agreed to with me. It makes me feel powerless. Then I called on the 7th to see why it hadn't been shipped as promised on the 6th, and THAT is what really got me annoyed with them. Why? Because some rep named "Kat Wood" talked to me like I was an 8 year old. I can assure you that 45 years ago I was well past being talked to like an 8 year old.

I was going to just tell her to cancel my order; my two lines were (are, until this phone) are completely off contract, and I would have just hopped down to Sprint or TMobile or whoever and had a looksee at the phone and bought it, if it were not for the fact that I am too sick with a cold to be doing that. So I thanked her for her time and hung up as she was going through whatever end-of-call baloney she was starting to spout.

Now let's look at who I am as a customer: I bought an iPhone 3GS 3.5 years ago. I have an unlimited data plan for $30 and 1500 messages for $15. I have a second voice line for $10. I have a voice plan with 550 minutes and I have 2,200 rollover minutes. My average data usage is 200MB a month. My biggest month was about 400-450 IIRC; I watched a netflix once. For 1.5 years++ I have been eligible for an upgrade, therefore I'm "giving" them an additional amount of profits as they aren't amortizing hardware ETFs for me. I don't have a $500 bill every month, but I cost them basically nothing to have as a customer.

How to lose a customer 101: Treat an unhappy customer like an 8 year old and put a damper on a new phone purchase.

Just sayin'

---------- Post added at 04:30 PM ---------- Previous post was at 04:22 PM ----------

PS I still haven't decided if I'm going to open this phone now. It got me that upset, and by tomorrow I'll probably feel well enough to go have a looksee elsewhere. I just heard yesterday that another quadcore phone is coming on the market. Maybe that one and its carrier will be a better choice for me.
[AT&T Samsung Galaxy Note II] 09GraySilverBusa:
Ordered my AT&T GN2 on Monday morning.

My order status: Shipped - Note II and new SIM card via UPS 2nd Day Air with scheduled delivery Nov 9th by 5pm.

WOOT :good:
[AT&T Samsung Galaxy Note II] t1990le:
Nice. Back when i was in high school, the moto razr flip phone was big. It was 299.99 with a 2 year contract and no insurance lol.
[AT&T Samsung Galaxy Note II] reinbeau:
Your story, and T.J.'s, are both legitimate complaints conveyed logically without exaggerated, over the top innuendo and accusations - totally understandable and not at all what I was talking about. I have extensive experience shipping via Priority Mail, I sell honey all over the country, and have found it to be reliable, quick and inexpensive. That is why I spoke up about the USPS shipment method. It's cheap and efficient - I'm not speaking to the rest of the Post Office service, although I will say I have had good luck for many years with it. I know people who ship eggs via USPS who will rave about the service. So I'm perfectly content to have my phone shipped via that method - my Captivate came to me the same way. Now, if we got a week and phones don't arrive, then complaints can flow - but two days after shipment?? Nah.

AT&T - been with them since before they were Cingular. I've had good luck with them. Browbeat a free Microcell out of them because of the lousy cell coverage in my area. Do you have to beat on them a bit? Oh yea. Do it well, with finesse, and you can get most anything out of them ;)
[AT&T Samsung Galaxy Note II] Scythe024:
Some of you guys are the reason I hated customer service. No offense, but your phone isn't late, calling them and asking 100 questions sure as hell didn't change the outcome of your package getting there or have any result on them shipping it quicker. 95% of you will get it by tomorrow if you ordered within a reasonable ammount of time from when pre orders started and depending on how many they received to give to customers.

Like many of you I'm eager as hell to get my phone, checking the forums, my email, tracking, but never saw the sense to complain yet or call customer service. So it shipped on the 7th instead of the 6th, is it arriving on release day? Yes! So you can't pick it up at fedex, I've never been able to have ups or fedex do this unless they attempted to deliver it once
[AT&T Samsung Galaxy Note II] mike2518:
Why wouldn't att include headphones? That's crazy for a $650 device. Tmobile has it.
[AT&T Samsung Galaxy Note II] justanothernoob:
I guess that was T-Mobiles excuse to charge more it came with headphones...
[AT&T Samsung Galaxy Note II] aimfire72:
Same here, mine was updated this morning... but still in Ft. Worth as of this writing... only way it's gonna arrive by the 9th is if they overnight it.

However, if I don't see that it's "out for delivery" when I get up on Friday morning, I'm going to the AT&T store and buying it there.

I paid full price for this phone and if I had known that USPS was gonna be doing my delivery, I would never have "pre-ordered".

I just moved to a temporary condo sublet and do not receive my USPS mail here, I don't even have a key to the mailbox! I chose to ship to this address because I assumed it would come via FedEx or UPS as normal, with REAL tracking status updates so I could make arrangements to be home and receive it. With USPS, I have no idea if the guy will bring it to my door or leave in the mailbox that I don't have access to... no idea what time he even gets here. So yeah, I know it's a first-world-problem, but still annoyed nonetheless. :/
[AT&T Samsung Galaxy Note II] jpinoy:
Life goes on... .

You mad bro? :silly:

I finally had to unsubscribe to this thread, my inbox was getting full!!... it was fun reading... :laugh:
[AT&T Samsung Galaxy Note II] buckwheat.phd:
You pompous little $*#@$. How dare you look down your nose and tell frustrated customers to "Calm down"

ATT has totally screwed the pooch with this Post Office thing, and you're telling a 15 yr customer with 6 accounts to calm down. I don't care to be told I have "ridiculous displays of judgement" nor how "amused and annoyed" you are. Your emphatical support and blind belief in the Government's delivery system is asinine and immature. I don't care if you ship honey via the post office or how often. The PO here in Detroit is unreliable at best - they'll deliver it when they get dang good and ready. Worse, I, like many others, specified priority shipping with a reputable carrier such as FedEx.

ATT then told us last week that the order would have to be CANCELLED just to change shipping, then there's others that ordered it yesterday and got it today! So you and your snooty attitude are not appreciated here.

Just because you've got the little admin's on your side doesn't mean you're right. So far I've seen 7 posts dropped replying to your arrogant little post. All I can say is if you can't understand the utter frustration of dealing with both the Government AND ATT at the same time, then you need to just shut up and quit responding with Sesame St type speech, and singing a song like "let's be happy" and what not

If you like the Gov't's delivery service and don't care to understand other's frustrations then butt out
[AT&T Samsung Galaxy Note II] gtalum:
To be fair, AT&T promised delivery "on or around November 9th" and it looks like everyone will get theirs tomorrow, the 9th. It's really not a major cluster.

The lesson learned is that we call could have just walked into the store tomorrow to pick it up.
[AT&T Samsung Galaxy Note II] diehardbattery:
I think I have y'all beat. How about getting the phone, then having to go into an AT&T store to have it activated, but then having to LEAVE it there? There is a story behind this though...

My wife and I joined AT&T on Oct. 5th, (just 2 days before the 14 day policy started). We both got GS3's, with mine in hopes of the GN2 coming out before my 30 day period to change to a different phone and pay the difference+restocking fee was up. Then I found out the GN2 was to be released on Nov. 9th, just 4 days out of my return period. My initial plan was to return my GS3, and port my number to T-Mobile and get a GN2 from them. So, that's exactly what I did, but was not happy about their coverage in my area (especially their 4g, despite their coverage maps saying otherwise). Not even 24 hrs passed, I returned the Note 2 to T-Mobile, and went back to the AT&T store and explained the situation.

They understood, and suggested I get a non contract phone (Samsung Galaxy Appeal), they would port my number back over, and pre order the Note 2 for me and when the phone came in, just come into the store so they could swap everything over. Well, they couldn't do it in the store, so I went home and did it. The only way I could do it is if I added a 3rd line. Well, my number didn't get ported to the Samsung Appeal right away, so I had to go back to the store a few days later and get a new SIM card with the ported number assigned to it. All of this time, I have been dealing with the same rep in the store. I updated him about how I ordered the GN2, and he told me that when I got it, to not open it, but bring it right into the store. It would have to be processed as a return, so that the number assigned to it would get cancelled, and that they would have to re-classify my original number as a "reverse upgrade" I believe he called it.

Fast forward to today. Got the Note 2, brought it in, still the same rep. The manager has also been involved throughout the ordeal. What they failed to tell me is that in order to re-classify the line, they have to email the "financial department" and get approval. The only way they could do that is if I physically returned the phone and have them process it as such. So now, my phone is sitting in the store, waiting for someone in corporate to see the email that the financial manager sent and get my line approved. I was told this could take up to 72 hours to do. Of course they told me it would be as soon as possible, but the situation is now out of the store's hands and they have to await approval from corporate, with my phone in the store. I called customer service but they said the only thing they can do is notate the account, and hopefully the right person will see it and deal with it.

I admit I brought on this situation myself, but it absolutely killed me to have to bring the phone to the store and LEAVE it there. I am very doubtful that I will get it back tonight, so I am hoping tomorrow it will be resolved. But if it takes the full 72 hours, and if this "financial department" doesn't work weekends, it could be Monday by the time I have the phone back. Talk about suckage. :(
[AT&T Samsung Galaxy Note II] Red5:
Hi, first of all, you cant attack memebers like that, especially staff members that are trying to help. reinbeau didnt attack you personally, as she stated that shes tired of the ridiculous displays in this thread... she didnt say you. You have been here a year and know the rules. DO NOT ATTACK OTHER MEMBERS BY FLAMING AND/OR TROLLING THEM!!! Next time, maybe you should take a break or close out the internet or browse another website to cool down before you vent and type up a hateful personal attack post. Posts like this do nothing but aggravate other members and do not add anything to the topic or is helpful in ANY WAY.

Anyways, lets carry on guys... and lets stop with the trolling/flaming members. It dosent do us any good to beat eachother up over the internet...
[AT&T Samsung Galaxy Note II] ekerbuddyeker:
Mine arrived but clearly its been opened and was resealed with tape. Anyone else have that? Is this normal?
[AT&T Samsung Galaxy Note II] diehardbattery:
Was your SIM card pre installed? Mine was... that might be the reason?
[AT&T Samsung Galaxy Note II] wilpark:
My USPS tells me it will be delivered 11/9/2012
[AT&T Samsung Galaxy Note II] Clark Joseph Kent:
Yes, was your sim card place in the phone? All of mine have arrived from AT&T like that...operational and Sim Card check done before shipping...and this has been done on any New or Refurb phones that I have received.
[AT&T Samsung Galaxy Note II] ohRonaldo:
Is the SIM in the phone or separate?
[AT&T Samsung Galaxy Note II] iahk:
Wow.. whoever that rep that helped you was is probably going to get a good old coaching.. assuming you went to a corporate store and not an agent or authorized dealer. This type of thing effects their churn rate and is a huge no-no within the company.
[AT&T Samsung Galaxy Note II] Sam3gX:
Has anyone been charged tax? They only charged me 299.99?
[AT&T Samsung Galaxy Note II] :
Mine came to $267.50 after tax... no idea why they charged $250 for the phone.
[AT&T Samsung Galaxy Note II] sodomanaz:
I got charged $316.49 after tax. No complaints here, I'm pretty sure they goofed letting me upgrade. :D Might have to take Monday off when it arrives.
[AT&T Samsung Galaxy Note II] :
Well it already went through, so any attempts to adjust it will be strongly fought. Maybe it's part of my company's deal with them?

Yeah I said it!
[AT&T Samsung Galaxy Note II] wtharp2:
I got charged tax, but I bought mine in a physical (AT&T) store.
[AT&T Samsung Galaxy Note II] Sam3gX:
Pre-ordered mine online. Do you think they'll charge the tax later?
[AT&T Samsung Galaxy Note II] reinbeau:
I was charged $39.94 MA sales tax.
[AT&T Samsung Galaxy Note II] Myeeek:
I just called in and placed an order a few minutes ago! (AT&T premier was giving me issues with discount). I actually walked into two at&t stores this past weekend with no luck since they were out of stock. Now the waiting game starts, I regret not placing an online order earlier!
[AT&T Samsung Galaxy Note II] borijess:
Are u guys getting u r phone from FedEx? If so do they require a signature?

Sent from the TermiNOTEr! ;)
[AT&T Samsung Galaxy Note II] Milkman00:
Fedex is one of three possibilities.

If you get it via Fedex, no signature is required.
[AT&T Samsung Galaxy Note II] cdshepherd:
I was on the pre order list. Mine is barely getting here today lol
[AT&T Samsung Galaxy Note II] tangmu:
Just to pass the time here while we're waiting, this is what my status looks like now, and has looked like since Oct 25:

Samsung I317........Processing

Replacement..........Processing............Pending Shipment

Micro-Sim for

Apple iPAD
[AT&T Samsung Galaxy Note II] Dahazman:
Status: Processing

Last Updated: Oct 30, 2012
[AT&T Samsung Galaxy Note II] ekerbuddyeker:
Mine says Processing still too.

Boy is it good to have a place to vent, full of other people just as anxious!
[AT&T Samsung Galaxy Note II] k.babymamma:
My bank took the money today! ATT status still processing but good news that the bank took the money, yes?:good:
[AT&T Samsung Galaxy Note II] themyst:
Yep, mine took the money just now too. Yay?
[AT&T Samsung Galaxy Note II] garyd9:
pfft... banks take my money every day. I don't see why anyone is happy about that.
[AT&T Samsung Galaxy Note II] themyst:
If the net result is a shipped Galaxy Note 2, I'm ecstatic.
[AT&T Samsung Galaxy Note II] k.babymamma:
[lol] Yes BUT they took it for a GREAT reason THIS time!!! It means ATT is getting ready to unleash the beasties (we hope!) :D
[AT&T Samsung Galaxy Note II] mthguy:
Isn't there someone who knows where AT&T is keeping these things? which warehouse, which aisle, which shelf. I would be more than happy to help AT&T out and pick it up myself, they would save on shipping....

sigh, guess I will wait like everyone else.
[AT&T Samsung Galaxy Note II] Artimus009:
Texas...all preorder phones and stock come there.
[AT&T Samsung Galaxy Note II] mthguy:
but I need an Address....
[AT&T Samsung Galaxy Note II] cdshepherd:
Just for s**ts and giggles. I had to warranty my skyrocket. Got an email at like ten last night that the replacement device had been shipped. Phone showed up on my doorstep and 11am. I imagine when we get the email that our notes have been shipped they'll be far down the road already.
[AT&T Samsung Galaxy Note II] Alaris:
I still have no charges besides the initial hold the released when I first preordered.
[AT&T Samsung Galaxy Note II] theraker007:
Im starting to regret having preordered this from AT&T, i shoulda just gone to best buy and gotten their insurance.
[AT&T Samsung Galaxy Note II] gregorytoddsmith:
Mine order is still "Processing," but the charge to my credit card is no longer "Pending." However, it's also not on my transactions. Has it gone to purgatory?
[AT&T Samsung Galaxy Note II] Kingdombuilder:
LOL!!
[AT&T Samsung Galaxy Note II] justanothernoob:
For once it'll be nice to live in Texas i'm thinking...
[AT&T Samsung Galaxy Note II] Alaris:
Don't think these are going to ship today :(
[AT&T Samsung Galaxy Note II] justanothernoob:
Say's on the description for phone on AT&T's site now that shipping on 11/6
[AT&T Samsung Galaxy Note II] UCLAKoolman:
They put an initial charge on your account to confirm you have the money to buy the phone, and this charge disappears not too long after. When the phone ships the charge will reappear. This has happened to me every single time I have pre-ordered a smartphone (this is my fourth time).
[AT&T Samsung Galaxy Note II] Crystal_619:
Just checked again, mine still says "Processing" "Pending Shipment" I hoping since I'm in Oklahoma it won't take long to ship from Texas.
[AT&T Samsung Galaxy Note II] Scythe024:
Argh! Just hope it comes in on time
[AT&T Samsung Galaxy Note II] Farley1:
I ordered mine on the 26th and my card was charged the 29th then the charge fell off the 1st. My account has yet to be charged today, I do live in Texas so just maybe it will ship at the last minute today and i will receive it tomorrow....keeping fingers crossed. I have been checking my bank account every five minutes for the charge.
[AT&T Samsung Galaxy Note II] garyd9:
I seem to remember that when I ordered a sgs3 from AT&T, they didn't actually make the final charge to my CC until a day AFTER the phone was shipped out. My wife found it odd that they shipped first and charged later.
[AT&T Samsung Galaxy Note II] ekerbuddyeker:
anyone got shipping?