yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] phoneman09:
Just got off the phone with a CSR and got told my order could be on back order even though I never got an email. I looked on my Google Play account and it changed the date of when I ordered the device to TODAY.I was able to listen to a manager cause she really didn't let me talk she just said that she was forwarding the case onto a specialist.Yea right I am sure she is but I probably will be receiving a automated email again. I am not sure what else to do...I guess I am in Limbo not sure what stage though.

PS. I have not had my account charged, and of course no tracking information.
[Nexus 4 General] gallitoreds:
just bought a mint Gnex off Ebay for $194.39! the listing was 7 days old, think it was from a poor soul that thought he was getting his nexus 4 by now. Oh well... that certainly will help with the waiting! lol
[Nexus 4 General] siloner:
Actually I'm one of the few that has had the money taken out and not just pre auth. I don't really post much because everything that I've been through has already been said. Also I have 3 devices ordered and I would rather have you and the people with one device get theirs first. My last post was just to add some humor to this depressing thread but I guess one member here didn't take it as such.

Limbo Land The Betrayed!
[Nexus 4 General] mayurolla:
I have $1560 of my money that is floating around by Google...
[Nexus 4 General] Acuity:
I need a button to change it to about 1000.
[Nexus 4 General] cavallino33:
So I decided to order a Nexus 10 as well on the 19th. Now the Nexus 4 is showing an order date of the 19th, but the CC temp auth. Is gone.

Good news maybe?
[Nexus 4 General] perium:
Limbo Level 2 here.
[Nexus 4 General] mitchdickson:
My god. They did not change the date of your order. The date that is listed is the date your order was last updated.
[Nexus 4 General] megapixle:
I agree, I think we should all email-bomb all these sites asking them to cover this story.
[Nexus 4 General] jenskristian:
My date has also changed from 15th to 19th today sometime in the last two hours.
[Nexus 4 General] captaincool9:
This is probably where I am too and its kind of sickening.
[Nexus 4 General] siloner:
Well then you know how I feel. and for me, humor is a nice way to keep my mind off of it

Limbo Land The Betrayed!
[Nexus 4 General] nyijedi:
I just sent the following email to press@google.com. If anyone has any other suggested recipients for my email, let me know.
[Nexus 4 General] thekooliest:
That honestly might be the best idea yet. Does anyone want to draft up an email template (and maybe 5-10 tech site addresses) that people can add their own information to (name, number, items purchased, information given from CSRs, etc). I will definitely take my time to provide as much info as I can and send it to multiple tech sites. I have to go out soon, but I can do this in a couple hours if no one else wants to (as long as other people feel like sending the email with me).

I strongly believe the only reason that Google hasn't (and won't) issue a press release is because no real tech sites (only little niche blogs) have made any comment other than a 250 word article saying that the Nexus 4 sold out in minutes across the world. If Google gets bad press, they will have to say something about the situation. Right now, they are only getting good press and if they say something that will be bad press. If they make a public announcement we have a better chance of the situation being righted (beyond shipment reimbursement..maybe Play credit or free bumper).

Anyways, anyone want to draft up an email (and maybe start a thread for it), or should I just do this when I get done with my day.
[Nexus 4 General] locsplitter:
I wish I had your energy/care levels ._.
[Nexus 4 General] princebama:
Just got mine from the UPS office right now. Gonna set it up in the car before I leave their parking lot!!

Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
[Nexus 4 General] hunterhp:
I read on Google plus that Google sent all the orders out to a third party (UPS) to sort out and ship. Then when UPS packages a device for delivery they email Google the information. So basically the phones are going from the factory to a UPS warehouse to be shipped. Google has no clue who is getting their device shipped. It also doesn't matter who ordered first.
[Nexus 4 General] tonebone:
I paid with my Paypal Debit card, last week the money was taken out, with a pending status on my Paypal.

Just checked right now and the money is still in there, no pending charge anymore like it never happened.
[Nexus 4 General] locsplitter:
:eek:
[Nexus 4 General] thekooliest:
I like the email, I will write something like that to press@google.com too..not sure of any other direct Google emails like that, but this might be reworded and sent to tech outlets.
[Nexus 4 General] gallitoreds:
very good letter! to the point! you shouls send it to android central, etc so that they publish it on their sites...
[Nexus 4 General] phoneman09:
I understand that but...
[Nexus 4 General] frigidazzi:
I am happy to email too. Drafted email and emails would be great
[Nexus 4 General] randomblame:
Woot my wife and I's nexi are "Out For Delivery" !!! I just got the kernel updated again to 3.4.19 with overclock and I have a custom build of aosp ready to flash with a few tweaks that I can't live without to get started. This has been a horrible ordeal and I truly feel for those that are still in limbo hang in there guys the wait will be worth it :D
[Nexus 4 General] thekooliest:
Gotta take a shower, go to a class, get an allergy shot, eat lunch..but then I will be back and write an email and gather email addresses. I will open up a thread later this afternoon with info (unless someone beats me too it, thats fine with me).
[Nexus 4 General] akhan47:
Good job. If we sit back and do nothing the same fiasco will occur when the Nexus 5 comes out...
[Nexus 4 General] tonebone:
I was also told on Wed. last week that my order had been shipped and I should receive it by Friday, Monday at the latest. Wait here's the follow up email.
[Nexus 4 General] o.mehmedovic:
Anyone get any worthwhile updates today?
[Nexus 4 General] sparky4017:
Here we go in the last 24 hrs I have received 5 B/O notices from 5 different Csr's 4 surveys from Victor

And yes it will ship today and 4 cases of bud lime consumed with my nexus 4 drinking family and am

Still Betrayed God I love it I'm in for the long haul :cowboy:
[Nexus 4 General] iboj007:
I just sent the following tweet:

@androids @AndroidGuys @AndroidPolice @phandroid @verge @joshuatopolsky @JoannaStern @vicgundotra Almost 17000 posts & no word from #Google
[Nexus 4 General] digitalsmoke:
Yes, This is exactly what needs to happen. They will not respond until the tech media starts painting them in a negative fashion. Once they are on the defensive they will have to issue a statement and appease the people that are waiting (free shipping, free bumper, etc). Right now they are saying I may get free shipping, but until its publicly announced I don't believe them for a second. I have already sent this thread as well as the U.S. only thread to The Verge (tip us section)

http://www.theverge.com/tip-us

http://www.engadget.com/ (tip us in in red to right of the screen)

http://arstechnica.com/contact-us/

tips@androidcentral.com,

http://bgr.com/ tip-us button

tipbox@gizmodo.com Gizmodo
[Nexus 4 General] goobenet:
Yes i did.
[Nexus 4 General] xSunny:
So just spoke to a rep first time I heard that they will actually ship from lg Google doesn't ship it everybody call lg and get your order info cuz Google don't know ****
[Nexus 4 General] mayurolla:
I know exactly how you feel x2 lol. WHERE ARE MY PHONES?!?!?!?!?!
[Nexus 4 General] pitchshifter:
seriously?

did Google really shut off the CS line?

LL3 here.
[Nexus 4 General] jnewman1991:
Lol, beer just doesn't seem to be cutting it for me anymore. I'm about to go buy some harder stuff.
[Nexus 4 General] omrij:
Limbo level 2

got confirmation mail half hour after the purchase

was on "pre-order" status for few days

than the status changed to "Shipping estimate: November 15, 2012"

never got backorder or shipping information mail

it's really frustrating
[Nexus 4 General] digitalsmoke:
Good Job. Once we organize, they will answer ;) Glad it's starting to happen. I have already tweeted and sent in to the tips section that I posted previously. Once an email is drafted I will send another.
[Nexus 4 General] chronus719:
I only have 1/2 days at work this week, so I will be going home and rejoining the club in about 2 hours. :p
[Nexus 4 General] ghostrid3r:
:good:
[Nexus 4 General] clay_cauley:
Fair enough --

Received my shipping confirmation from UPS before Google but only by 30 mins. (10:15am CST 11/16/12)

Before then I had 0 emails from Google whether I was backordered or shipping.
[Nexus 4 General] tulongest:
We should get a CSR to post in this thread for the jokes lol
[Nexus 4 General] Plexicle:
Keep it up guys. Remember to stress that being back-ordered because of overwhelming demand is not the issue here. The issue is being lied to about FIFO and the complete lack of transparency throughout the entire process.
[Nexus 4 General] mayurolla:
http://www.change.org/petitions/goo...onse-on-the-nexus-4-shipping-backorder-fiasco
[Nexus 4 General] nobrakes:
They said within 3 weeks of your order date so the latest you'll receive your phone would be sometime next week.
[Nexus 4 General] [hfm]:
There is another thread clamoring for images of it. Post there.
[Nexus 4 General] Plexicle:
I saw it, and I would love to, but I am at work. I got the notification that it was left at the front door. :(
[Nexus 4 General] sparky4017:
That can't be true because the Chinese have better organization than Google :cowboy:
[Nexus 4 General] menting:
LG is korean
[Nexus 4 General] Acuity:
I'm surprised people haven't canceled bumper orders.

The only reason I tried to order one was for some kind of temporary protection until the CruzerLite androidified cases came out. The bumpers IMO are way over priced, and with the delay, there really is no reason to order from Google.
[Nexus 4 General] surferdude73:
This is the most plausible thing I've read this weekend. :(
[Nexus 4 General] beyaz-siyah:
hi... goodevening
[Nexus 4 General] jnewman1991:
Lol, I was told to call UPS because they had the phones.
[Nexus 4 General] nexo85:
This is so frustrating. Please CC the consumerist to the list of complaints report. Im so disgusted by google and for being the guy that tells everyone to switch to android. They have sincerely lost a loyal fan. So sick of them for mistreating us like this. There should be laws that protect us from things like this. Limbo BS! Someone at Google play needs to fcking resign
[Nexus 4 General] raycpe:
Thanks Google Play Team!!!!!!

"Good Morning,

I would like to start by extending my sincerest apologies for the inconvenience and frustration. I can completely understand the headache caused by this situation. As of this email, my system shows your order is still processing and we hope to have them shipped out sometime in the next 3 weeks. I'd like to give you a more accurate timeframe, however that's all that I've been handed down. Rest assured that we are working diligently to ensure these orders do ship out as soon as possible.

When you do receive your order, to compensate the inconvenience I'd be happy to refund your shipping charges.

If I can assist you any further with this order, or questions in general, please don't hesitate to ask.

Thank you and have a great day,

Andy

The Google Play Team"
[Nexus 4 General] duane1221:
Date of my order changed from the 13th to the 19th and now shows a shipping date of the 15th, but no emails or tracking number
[Nexus 4 General] Luxferro:
I just noticed something I think is odd. I have 2 separate orders: 1 for the phone and 1 for the bumper. The bumper shipped on friday, but my phone is in limbo...

According to UPS tracking the bumper package weighs in at 1.6LBS... for a bumper? Seems awfully heavy. So searched through this thread for attachments to find a picture of someones tracking page for their phone. I found one and it only weighs in at 1.1LBS.

Do you think UPS combined my shippments for some retarded reason?
[Nexus 4 General] sparky4017:
It doesn't matter my 8 year old grandson could do better than this
[Nexus 4 General] digitalsmoke:
@androids @AndroidPolice @phandroid @verge @joshuatopolsky @vicgundotra Almost 17000 posts & no word from #Google http://bit.ly/Xz7F8X
[Nexus 4 General] [hfm]:
Not all, because I had to schedule my order time around a busy workday I blocked off 11:55 to 13:00 EST... Thinking that it was going live at 12:00 like Google stated. Obviously because they started early I didn't get an order through until 12:52 EST. I am in the same boat as everyone else. Except for the fact that I still love my GNex. :)
[Nexus 4 General] Plexicle:
Not likely. The phone/box/accessories would be a few pounds.
[Nexus 4 General] wngmv:
I'm tweeting/emailing all the sites mentioned in this post. Pretty sure that moaning here won't get us anywhere. The public should learn of the untransparency of Google. I don't care if it's back ordered. Judy give me some info. If you handed it over to UPS totally, ask UPS to provide info. I paid you directly, not UPS.
[Nexus 4 General] Clayfree:
I'm glad to see they got organized and prioritized the bumper shipments :p
[Nexus 4 General] sparky4017:
OH good the men in brown can take the heat now
[Nexus 4 General] digitalsmoke:
@androids @AndroidPolice @phandroid @verge @bgr @Gizmodo @arstechnica 17000 posts & no word from #Google #nexus4 http://bit.ly/Xz7F8X updated with more sites. Also, until google is forced to realize they made a mistake, they won't have to correct it.
[Nexus 4 General] vexx786:
So is it a good thing or bad thing to have the date changed to the 19th? Cause my bumper is the 19th but my phone is the 17th.
[Nexus 4 General] mchimney:
One phone still limbo.

Second just arrived. UPS didn't need me to sign, infact they put it in the mailbox. I didn't even know it was here
[Nexus 4 General] Hawkeye9723:
The Brown Coats
[Nexus 4 General] nexo85:
Cant someone write a class action lawsuit. Would love to support that.
[Nexus 4 General] kkiran:
THis is what I just posted on Google Plus!

﻿+Vic Gundotra

Now, if you can please head out to the Google Nexus department for a quick break and sort out the Nexus 4 shipping situation, that had be amazing. There are few thousand people over at XDA waiting for any information from Google regarding the shipment of the bought merchandise. Please help us.

Cheers,

Android community

I know, he doesn't deal with Nexus department but I thought he should know!
[Nexus 4 General] Luxferro:
I'm pretty sure they won't post anything, since they got phones early from Google for review.
[Nexus 4 General] Datsun.510:
Emailed Google days ago asking if my order was on BO. (I never received BO email)

Received email from Google at 11:03pm last night.

"Thanks for your patience and apologies for the delayed response.

Unless you receive an email with subject “An update on your Nexus 4 Google Play order”, your order is not affected. And you should be receiving a shipping confirmation soon."

This morning in the Play Store my order changed from "Pre-Order" to Shipping Nov 15h and the ordered date from Nov 13th to Nov 19th. Wallet still "Pending" and no shipping email yet. Don't know what this means, but at least something changed. Does that make me Limbo level 2 now? Cause I definetely feel closer to my Nexus 4 16gb.
[Nexus 4 General] newbienic:
I'm in the same boat, I've been wondering if there is more to my "bumper" order. Mine also says 1.6lbs. There is no way a bumper weighs more than the phone when it is shipped. Very Strange. OP, wish you were home to open you "bumper". Mine should be arriving in a couple of hours. PS. Just talked to CSR, and he informed me that if I haven't received a BO email that I may get my device today. He said that is what his "bosses" told him to say. IDK. I'm lost
[Nexus 4 General] omrij:
Can anyone give me a link to contact google about the device?

when I get to this address:

http://support.google.com/googlepla...policy&policy=hardware&p=devices_contact&rd=3

I don't have any options under "Devices"
[Nexus 4 General] AIovanna:
Mine got changed to the 19th this morning...still says estimated shipping 15th..the charge on my card is still pending...and it still says pending and the 13th on my wallet....
[Nexus 4 General] digitalsmoke:
When you are putting your message together always put the URL to this post. Here is the bitly for it. http://bitly.com/Xz7F8X You can look at the stats for it too at this address http://bitly.com/Xz7F8X+ LETS GET THIS THING MOVING ;) now back to work. see ya guys
[Nexus 4 General] frigidazzi:
http://support.google.com/googlepla...policy&policy=hardware&p=devices_contact&rd=3

Call Google Play device support

To talk to a member of the Google Play team, call 855-836-3987. Our support team is available 24/7.
[Nexus 4 General] NelsonTheMoron:
Yeah, I saw that also, and I was wondering if that means we will be getting it soon.

On another note, did anyone get their shipping information this morning?
[Nexus 4 General] rich0:
Ditto here, except the charge on my credit card is no longer pending. That might change.

I might give them another call later today if I don't hear anything. No BO emails or anything like that - order was placed at 8:32 PST.
[Nexus 4 General] nexo85:
Legal experts of XDA, can a class action lawsuit be upheld for this order fiasco? Order discrimination. Emotional Distress. Something??
[Nexus 4 General] Datsun.510:
Mine is exactly like yours. Let me know if you get an update.
[Nexus 4 General] venturizhou:
I was super excited to get my Google "shipping" email on the 16th, but now its the 19th and the tracking number still isn't showing any information :(
[Nexus 4 General] omrij:
As you can see from my attachment, I have no options to select in this link

and phone call is not an option, I'm not from the US
[Nexus 4 General] Mr.Fahrenheit:
Google's too big.

They'd shoot it down no matter what we throw at em :/
[Nexus 4 General] thekooliest:
Thanks, will save this.
[Nexus 4 General] Mr.Fahrenheit:
Yup.

Hating it right now.
[Nexus 4 General] kkiran:
Not sure if this helps but I sent out this to Larry, Sergey, Vic and Hugo on Google Plus! I know, they might not even check the message but....

Hello elite folk at Google.

If you can please head out to the Google Nexus department for a quick break and sort out the Nexus 4 shipping situation, that had be amazing. There are few thousand people over at XDA forums waiting for any information from Google regarding the shipment of the bought merchandise.

Most of us have spent so many hours every day posting updates, trying to reverse engineer what went wrong with the Nexus 4 launch. It is OK to let us know that the device is no longer available but to keep us hanging int here with no information hurts our spirits. Most of us are geeks just like you guys and obsess on technology. Google Nexus 4 is a wonderful device and it clearly flights the iPhone 5 in every regard.

Please help us.

Cheers,

Android community
[Nexus 4 General] gary1203:
The only one that can even remotely fly is breaking of contracts.

But even then I doubt that one works, Google don't have our money in their hands so they aren't obligated to fulfill the contracts yet AFAIK (possibly also why they don't take the money until it ships?).
[Nexus 4 General] Solutions Etcetera:
We're having to wait for an order we placed, and have yet to be charged for... what are our damages? We didn't get one right away and others did?

We have enough frivolous law suits in this world!
[Nexus 4 General] thekooliest:
http://xdaforums.com/showthread.php?t=2002218

Anyone have links to proof of late purchasers that have already received their phones or shipping confirmation? I know there is the table on Google Docs with a lot of this info, but it would be nice to gather some image proof (I think there is some hidden in this thread) to back this data up.
[Nexus 4 General] locsplitter:
Call 800-742-5877

Hit 0 a couple times to get a UPS CSR

Give her that tracking number and she can tell you where it is.
[Nexus 4 General] 2015Ducatimulti:
Well I just called Google told them I want to cancel my order, they are suppose to be sending me a link to do it, my money went back into my Paypal account yesterday and I removed my cards from my google wallet so they can`t charge me anymore. and I guess I will just wait after the first of the year to get one after the dust settles.:rolleyes:

update email sorry we can`t cancel your order, but I still removed my cards from my wallet, so they should be able to recharge me is this correct guys?
[Nexus 4 General] venturizhou:
Ok, will do, thanks.
[Nexus 4 General] Novi84:
Google Play need to seriously rethink their order-status-website, since next to everyone thinks their ordered date is changed. Your orders have NOT gotten a different ordered date - Google is just messing with it!

Of course, they don't mess with mine. But seeing that it has no effect, I might as well just be stuck on the 13th.
[Nexus 4 General] dkotoric:
a friend at work just called another useless Google CSR bc his date changed from 13th to 19th and they told him the reason it changed is because they checked it card for funds again. They said they will do so every Monday until the phone is shipped. LOL this has to be as bogus as these stories get.
[Nexus 4 General] digitalsmoke:
Perfect just need to add a link to the actual thread :D http://bitly.com/Xz7F8X

alright done posting for now. Good luck guys
[Nexus 4 General] rg1003:
As of the morning my account page now shows a date of November 19th but the shipping estimate remains at Nov 15th. I have no clue what that Nov 19th date means since when I go into Wallet my order date remains at Nov 13th and the pending charge dropped off my credit card on Sunday and has not be re-instated. FWIW I did receive the BO email last Thursday.

I am so confused! :confused:
[Nexus 4 General] mitchdickson:
Absolutely not.
[Nexus 4 General] AIovanna:
On the bright side I just got my invite to Ingress...
[Nexus 4 General] locsplitter:
NP, Good luck and report back here!
[Nexus 4 General] Plexicle:
I added some information to the OP as well. Nothing that we don't already know, but I'll try to keep it updated while we're trying to attract attention on G+ and Twitter, etc.
[Nexus 4 General] Mr.Fahrenheit:
Tipped The Verge. Lets hope something happens.

Will probably tip the rest of the list.

Great idea, by the way.
[Nexus 4 General] 2015Ducatimulti:
yeah thats what they told me Saturday and there was never re-authorziation again on my account
[Nexus 4 General] thekooliest:
Beautiful wording, I plan on elaborating with as much documentation as I can and reposting my version later this afternoon.
[Nexus 4 General] tulongest:
The post with the Limbo Level information would help if it was added to the OP as well :)
[Nexus 4 General] booyakasha:
Are they not under a contractual obligation to deliver the product within their specified time frame? Genuine question...I have no idea.
[Nexus 4 General] nexo85:
Im just annoyed that we had no information with the launch. Had to wait midnight. Then 3am. Then 8:33am and then 3 extra weeks. And people who also ordered later got theirs. And all we get is free shipping? Thats BS. At this point i would demand a free phone! :P

Time is money! My sleep time is double money. Google made me wait and loose sleep! Those fckers!! :P
[Nexus 4 General] Geo411m:
I got this email this morning when I emailed about the status change as well.

Still sounds bogus to me as I don't see the new pending charge.
[Nexus 4 General] megapixle:
Great, if everybody could even just send a short message to the tech sites, with enough people I think we can get the ball rolling. Sad we have to resort to this.
[Nexus 4 General] Web-head:
I disagree.

Being BO-ed is a HUGE part of the issue. It shows that their system is not setup to be able to detect how many units are actually available for sale. For a Ma and Pa online store, that's acceptable. How is that not a huge issue for the biggest online entity in the world?