[Nexus 4 General] megapixle:
@digitalsmoke

Yep, we're on the same page. I just came to post the same thing. We've got to get some big players on board. If everybody joins in contacting these guys I think we could get some traction. Here's who I've contacted:

http://www.androidcentral.com/contact

http://phandroid.com/contact/

http://www.androidpolice.com/contact/

http://www.talkandroid.com/contact-us/

http://www.engadget.com (click on TIP US)

http://www.gizmodo.com (tipbox@gizmodo.com)

This is the message I sent:

I know AndroidCentral has made a few posts hinting at the ordering problems related to the Nexus 4 launch. At this point the launch can be considered nothing less than a disaster, from the beginning. Google's business practices and customer service have been absolutely despicable, and Google deserves to be publicly called to the carpet by sites like Android Central.

For weeks Google had a 'Notify Me' button on the Nexus 4 page promising to email an update when the device was available for purchase. No notification emails were never sent out.

Finally it was revealed that the launch would be at 9:00 AM PST on November 13th. Google pulled the trigger too soon and the devices went on sale at 8:30. A large number of people were immediately able to successfully navigate through the checkout process and complete a purchase. However within about 10 minutes, the site became nearly unusable, and only after considerable effort/waiting/refreshing/errors/etc, people managed to get orders through. This continued for several hours until finally Google updated the Nexus 4 site with the "OUT OF STOCK" message.

Within a couple of days, tracking numbers started to trickle in for some orders, but seemingly in a random fashion. It soon became clear most everybody that was among the first to order (within the first 15 minutes or so) were not receiving tracking numbers. By the time the weekend came, many had received delivery, while those who ordered first had not only not received delivery, but also received absolutely no communication from Google of any kind.

Aside from myself there are hundreds of customers like me whose orders have been "forgotten" by Google. Calls to Google customer service result in outright lies regarding our order status, which is well documented in a massive thread at xda-developers.com. Customer service agents will say anything, promise anything, just to get us off the phone. Emails to Google customer service go unreturned. Google refuses to provide any avenue to anybody to be able to communicate with somebody who has knowledge of what is going on. Google has placed a hold on and in some cases even taken funds out of customers' accounts, without giving any indication whatsoever when or if our orders will ever be shipped.

It is unimaginable that a company as large as Google could be so inept and unethical in it's business practices. Why does Google not fulfill orders in the order they were received? Why do customer service representatives have no idea on the status of orders? Why do customer service representatives tell outright lies? Why does Google not provide any meaningful way to contact them? Why can't they issue a statement to hundreds of loyal Android enthusiasts that are rightfully upset and disappointed?

Please, Android Central, on behalf of Android fans everywhere, please help us out by putting some public pressure on Google to give us some answers.

Thank you for your consideration.