yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] SunSDK:
Call CSR and got a nice reply I might believe this one:

"Hi there I understand your concern and I would feel the same way thanks for contacting us seems like some orders have been getting stuck before getting into the shipping stage but I will quickly forward this order to the shipping specialist to have your order looked at and shipped as soon as possible. I will also contact you if any new information arrives regarding to your order within the next 24 hours"

got recieved this email:

"Hey Sandy,

Thank you for contacting Google about the status of your order. As promised I am sending your account to the shipping specialists. It is generally within 24 hours that a response will be given to you directly or to me. I promise that any updates I receive, I will forward to you."

Also Im stuck in limbo level 2 with BO email and still 13 nov order and 15th nov shipping.
[Nexus 4 General] Mr.Fahrenheit:
"I cannot guarantee that they will ship out withing the 24 hours, however, I am seeing activity within your account I am hoping ups will update their system with a tracking number which would me they are shipping out your device."

I REALLY hope this is true.

I know I shouldn't even trust these guys, but damn, they sure know how to sweet talk :eek:
[Nexus 4 General] Euler MD:
Which email did you send yours to; OH, A CALL.
[Nexus 4 General] Deeco7:
dutty Google Scum!
[Nexus 4 General] kazpsp:
Google play

Hi This is Steve, former CEO of Apple, now working with google in their heaven offices.

Im taking a dump on each one of your nexus so you can have it with extra processing power !

the new processor will be called Crapdragon s4 PRO Quad+poop Core

We will also send free bumpers for orders over 2000 dollars !!!

Sincerly,

Steve J,

Google heaven team
[Nexus 4 General] Alien987:
Is this for real? And what does it mean if my order date hasn't changed and I haven't received a Backorder email???
[Nexus 4 General] rpaloalto:
Can you tell us more? like were you in any limbo 1,2,3,?
[Nexus 4 General] Ameri-CAIN:
I am Happy to hear that people posting in this thread are receiving their devices. I have a small request though. If your device comes in and you want to drop in to let us all know about it, please provide some info along with it.

Did you get confirmation email after purchase?

Was your order status Pending/Preorder?

What date did you have for your purchase in My Orders? Did it ever change? If so to what?

Did you receive a shiping confirmation Date? MyUPS notification?

Did it just show up on your door step without any emails?

Did you get charged before it showed up or after?

Anything else you think might be useful.

I know you want to give us some hope, but giving us some information beyond, "I got my phone finally and it's SWEET!!!" would probably help the rest of us sad sacks without a clue feel better anyway. Its not like we will be able to reverse engineer this jacked up process but it helps some of us pass the time. ;)
[Nexus 4 General] itznfb:
Looks like I won't be reading/supporting AndroidPolice anymore. Added to host file as 127.0.0.1
[Nexus 4 General] stumpyz9:
Was in limbo until friday after like 3 calls to them i got sent a tracking email that said delivery monday. Arrived today. Me=happy
[Nexus 4 General] devcurious:
Context my friend, it's all about context.

When there is a thread, days old, with thousands of comments screaming for updated information...then, out of the blue, a new account is created, with a person posting the exact information that has been requested...one should be quite suspicious.
[Nexus 4 General] James BlackHeron:
Stevy J. isn't in Heaven.
[Nexus 4 General] UCFJake:
Mine still says Nov. 13 order date in play store. No change at all. Shipping estimate on 15th still of course...

Order time 11:56a EST

Sent from my Galaxy Nexus
[Nexus 4 General] Hero_Guy:
Sorry if I missed it but has anyone gotten a shipping email this morning?
[Nexus 4 General] itznfb:
No shipping emails have been reported today.
[Nexus 4 General] dkotoric:
no

Sent from my HTC One S
[Nexus 4 General] Exel:
Nothing today.. yet.
[Nexus 4 General] menting:
He'd tell people that actually went to Heaven that they're going to the wrong place.
[Nexus 4 General] mrkh:
Just reposting this since it's lost hundreds of posts ago now...
[Nexus 4 General] Clayfree:
Did you get confirmation email after purchase?

Yes

Was your order status Pending/Preorder?

No

What date did you have for your purchase in My Orders? Did it ever change? If so to what?

13th - never changed

Did you receive a shiping confirmation Date? MyUPS notification?

Yes to both

Did it just show up on your door step without any emails?

MyUPS 24 hr notification

Did you get charged before it showed up or after?

Arrived today, pre-authorization dropped - still not charged :)

Anything else you think might be useful.

This is 8gb delivered today - Limbo Level 3 for my 16gb
[Nexus 4 General] luckylui:
Got you Chief.

Confirmation after purchase-Yes.

Order- Pending at first, once shipped it processed as complete. Order date 13th @ 11:58am shipped 16th @ 4:02pm received 19th @ 3:04pm Got information from Google once shipped also UPS. UPS gave me updates the whole way, start to finish. Google sent me two emails saying it arrived to my location. Google charged me at first than took it away and returned my money... Still have not gotten re-charged again! Free phone!! ;)
[Nexus 4 General] Hero_Guy:
Thanks. Maybe they will send them out in the am
[Nexus 4 General] lskeys:
Your email is a little like the one I received today. Hopefully something will break our way soon:good:
[Nexus 4 General] SunSDK:
Called CSR and got a nice reply I might believe this one:

"Hi there I understand your concern and I would feel the same way thanks for contacting us seems like some orders have been getting stuck before getting into the shipping stage but I will quickly forward this order to the shipping specialist to have your order looked at and shipped as soon as possible. I will also contact you if any new information arrives regarding to your order within the next 24 hours"

got recieved this email:

"Hey Sandy,

Thank you for contacting Google about the status of your order. As promised I am sending your account to the shipping specialists. It is generally within 24 hours that a response will be given to you directly or to me. I promise that any updates I receive, I will forward to you."

Also Im stuck in limbo level 2 with BO email and still 13 nov order and 15th nov shipping.
[Nexus 4 General] pyee0124:
Huh... Free phone.. I think I'll be okay with that.
[Nexus 4 General] Trashville:
i agree, since he was a buddhist he was most likely reincarnated
[Nexus 4 General] Sturos:
As Victor, him and his damn surveys.
[Nexus 4 General] hev88:
I was told the exact same thing

Sent from the Nexus 4 Drinking Club...

"It's not drinking alone if you are with people on an internet forum"
[Nexus 4 General] devcurious:
I agreed with what you're saying.

In this case, I think it is highly unlikely because this is Google we're dealing with. There have never been those kinds of "insider" accounts/posts from Google, Samsung, HTC, etc, etc, for a reason. Their people are given specific instructions not to communicate with people outside the company with respect to "sensitive" information or situations.

There's a reason all of the CSRs are giving the same canned answers...that's what they've been told to say, and they've been told not to deviate from the script. This person would literally be risking thier employment, to release information publicly, that has obviously not been ok'd by Google or the customer service contracting company. They've been told, numerous times, that there will be serious repercussions if they say something that they're not supposed to.

Now why would this person risk their job, just to post semi-useful information on XDA, to a bunch of strangers?
[Nexus 4 General] Ameri-CAIN:
That is great news! I feel better already! I mean my status is still limbo, but I am starting to get a better feel for what to expect when things start happening! Thanks!
[Nexus 4 General] cwhitney24:
I called to cancel. CSR cannot cancel, but he forwarded it to a specialist. He emailed me while I was on the phone to verify he had my correct info. I guess I'll find out tomorrow if the cancellation went through.
[Nexus 4 General] BravoMotorola:
Lol, probably into a Chinese babe that will one day be making the iPhone 25 at Foxconn
[Nexus 4 General] we3monks:
I'm in this same boat except for my order time was 11:34a EST. The reps I keep asking give me the same answer of today or tomorrow I should have a tracking number at least.
[Nexus 4 General] rednasy:
A specialist has to be UPS guy so basically they're just relaying to contractor.
[Nexus 4 General] phoneman09:
What will probably happen is that the phone will just show up on your doorstep tomorrow. Even though you wanted to cancel.
[Nexus 4 General] Trashville:
http://www.mattbors.com/blog/2011/10/13/jobs-new-job/
[Nexus 4 General] Hero_Guy:
I wish I had that problem
[Nexus 4 General] SefEXE:
Steal his.

Then his problem is yours!

And you have a new problem. Or 2.
[Nexus 4 General] Sturos:
One of my emails to their "Contact Us" page actually got replied to.

"Hello Nicholas,

Thanks for contacting us. The order has been processed and sent to our shipper. I'm currently conducting a thorough investigation with our shipping provider regarding the issue you've reported. I apologize for the inconvenience and will provide an update as soon as I have information to provide.

If we’ve addressed your concerns, there’s no need to reply to this message. If you have further questions we need to answer, please reply back to this email, and we’ll answer your question as soon as we can."

It was a pretty nasty e-mail about them not knowing what the hell they're doing. >.>
[Nexus 4 General] bizziet:
FINALLY! Phandroid. Com just released an article naming this thread and limbo land specifically. Atta boy Chris Chavez
[Nexus 4 General] nagle3092:
I got the same thing when I called today.
[Nexus 4 General] vbhtml:
Not a single shipping e-mail today huh...

So WTF are they doing then?
[Nexus 4 General] WhenBearsReign:
Okay, just talked to a CSR. I know, everyone's hearing different stories from CSRs but this is the first time I've heard this one so I feel it's worth noting. Unfortunately, he was unable to email me any of this information because he "didn't want news media to exploit it" buuuuut I'll try to transcribe the conversation anyways. Here's the jist of it:

All orders are handled electronically and the number you receive is processed by Google Play and forwarded to LG. LG is working with UPS to get the shipments out, the Play Store is just the middleman between the two. When LG processes an order, they send it to Google to send to the customer. The date changes (13>17>19) is the time in which LG receives the order number from Google and the changes are happening because they are being resubmitted to LG with an expedited number (he said these expedited order numbers will receive theirs in the next wave). The randomized shipment of phones is due to the buggy communication between Google and LG causing some to get bumped up before others. Devices that are in "Limbo 1" (he knew what this meant somehow) got skipped entirely in the communication to LG but are currently the priority. He also mentioned that the next shipment is so large that a couple of hours difference in ordering isn't going to have a drastic effect on when you receive it, which could be just a day or two apart.

This CSR also made a note that they are being given no information from Google and the majority of information they receive are from customers who call about their order.

I hope what this guy says is true and as far as I can tell, it's the most honest explanation we have received.

TL;DR Blame LG.
[Nexus 4 General] Alien987:
Same here, and my order was 11:55a EST.

I just called for the first time just to see if I get lucky when they notice my order.... The call went through immediately and the lady told me that it will escalate the case to the shipping department (as others were already told)...

I'm not too hopeful but at least maybe someone will notice that my order is still stuck :(
[Nexus 4 General] lesbox:
Here's the link: http://phandroid.com/2012/11/19/nexus-4-fatal-flaw-google-customer-support/
[Nexus 4 General] kazpsp:
THIS

Hi This is Steve, former CEO of Apple, now working with google in their heaven offices.

Im taking a dump on each one of your nexus so you can have it with extra processing power !

the new processor will be called Crapdragon s4 PRO Quad+poop Core

We will also send free bumpers for orders over 2000 dollars !!!

Sincerly,

Steve J,

Google heaven team
[Nexus 4 General] munchy_cool:
made it to phandroid

http://phandroid.com/2012/11/19/nexus-4-fatal-flaw-google-customer-support/
[Nexus 4 General] Mr. Shaded:
Yea I'm done.. don't rly care anymore.. this is pure garbage... A Tech Giant such as Google can't get a launch day of it's own device right..

One CSR was like "Looks like google is dealing with the folks that ordered later in the day as opposed to those who ordered first." MOST BS I HAVE EVER HEARD... And if that's what they are doing then GL to everyone... Because they just figured how to crush our hopes.. and for all of us that didn't sleep well the night before the launch because of excitement and anticipation of getting one early.. simply put..."We wasted our time"

My order went through @ 9:34 UTC-7

If i have to wait on BO all I got for Google is a big F U..
[Nexus 4 General] DroidDavi:
Playing with there nexus 4's
[Nexus 4 General] nyijedi:
I've been told that my order "was processed and has been sent to our shipper" since last Thursday. I have yet to get any type of shipping confirmation. It's all lies.

That's all well and good, except I'm also in limbo land with my Samsung Nexus 10, which has nothing to do with LG. The problem is Google.
[Nexus 4 General] vbhtml:
Oh nos are you sure he took a dump? I thought the issue with the yellow tint on the screen was from the Steve J piss stains.
[Nexus 4 General] kazpsp:
Seems semi-legit
[Nexus 4 General] mtakako:
I know how you feel. Had the same exact problem with my initial order with the nexus 7 and now with my nexus4 and nexus10.

I am not going to waste my time calling them anymore. Bunch of useless idiots working there.
[Nexus 4 General] tonebone:
Can I put that 4.2 ROM on my Samsung Flip phone (sarcasm font is on)? Because I sold my SII to fund the N4.
[Nexus 4 General] Jackasaur:
No news today. :\

Limbo Land 2
[Nexus 4 General] gary1203:
Doesn't explain Nexus 10 limbo.

Besides, one of the reason that he doesn't want to give you an electronic copy of such conversation is because it is simply utterly baseless and he doesn't want to be caught saying ****s like this.

CSR will say whatever people want to hear to get them off the phones.
[Nexus 4 General] nagle3092:
Exactly, this has nothing to do with LG, I ordered a 4 and 10 on the same order and haven't gotten anything for either of them besides an order confirmation. This is Googles mess, I'm kinda getting tired of the $933 hold on my card with nothing to show for it.
[Nexus 4 General] rlamontjr:
Limbo

So, i've called customer service a few times since last week. but today i got a new answer, one that sounded knowledgeable. i don't know if anybody else order showed up twice in the play store (see pic). but what that supposedly means is there was a glitch on the play store website during order, which causes the order to b stuck in processing. my info was sent to the accounting guys to b fixed. that isn't telling me if i will get my phone shipped now or with the second batch.

i was limbo 3. made order, got confirmation. that's it.
[Nexus 4 General] lionheart7282:
its Monday most people hates Mondays and just seats in the desk, getting ready for the coming vacation.
[Nexus 4 General] siberian85:
Got mine and is 19mb/s who needs lte plus it drains baterry
[Nexus 4 General] kcbboy:
I have a feeling this ****ing phone won't be back in stock till december. Phandroid posting about this isn't enough. Bigger sites like TB or the verge need to be talking about this.
[Nexus 4 General] TwinkyOfHope:
oic
[Nexus 4 General] Euler MD:
I have a feeling that the second I get this phone, the back is gonna crack.
[Nexus 4 General] stumpyz9:
Just got this
[Nexus 4 General] code65536:
Limbo Level 3. For fun, I decided to call Google (only my second call throughout this whole process), and I got someone who had trouble understanding that not all e-mails end in "@gmail.com" (e.g., GAFYD). Anyway, she assured me that my order will ship tonight. And will arrive tomorrow. I laughed (literally) and told her that I hope that she's right. I ordered after the initial rush, about 77 minutes after ordering began (I started ordering just a few minutes after it began, but I couldn't get an order in until cancellation stock started to show up for F5-pushers), so I'm relatively late, and on top of that, I got the 3-week backorder e-mail (which she didn't ask me about; at no point did she ever mention the "B" word) and my order date is still the 13th, so I'm all but certain that she's just BSing me. I hope that these call are recorded so that they're on the official record...
[Nexus 4 General] nyyankees3511:
I was also told to expect tracking tonight. she said it was new info they got a little bit ago. but who knows lol.
[Nexus 4 General] nbeebe24:
That's a bunch of crap. Throughout this ordeal I've seen people posting responses from reps blaming everyone but Google. Google is the company that sold us the phones so they are responsible for this mess. Even it really is LG's fault a statement should be issued explaining all this to the buyers. Never buying from the play store again. I'd be better off spending more money on their devices elsewhere to get them in a timely and professional manner
[Nexus 4 General] kcbboy:
Some calls get recorded. Some don't. Better hope this one did so her boss can score it.
[Nexus 4 General] Clayfree:
Oh man you can tell they're about to end their shift ;)
[Nexus 4 General] AmericanYakuza:
At this point I think they are just being graded on giving vague answers and limiting the time of the call so the lines can remain open.
[Nexus 4 General] egarsenal16:
Wow finally a CSR matched up with another... Just got off the phone with one and he also said they got new info saying that the orders placed on the 13th would arrive tomorrow and the shopping email would be tonight. After putting me on hold for about ten minutes he told me this news. FYI limbo 2, ordered at 10:43 CST, 16gb and bumper same order
[Nexus 4 General] tetraq:
Shipping tonight...lol

I just got off the phone with customer support. Add me to the list of people that were told to expect a tracking number tonight. I had her reiterate that the phone will leave the warehouse tonight and I should expect the tracking number and expect the phone to arrive tomorrow. To add to the effect, she even put me on hold for 2 minutes before coming back with this information. What do you guys think?

Edit: Play store shows order at November 13 and expected shipment November 15. COnfirmation email. No backorder email, no shipping email.
[Nexus 4 General] Mr.Fahrenheit:
I'm just disappointed.

Apparently—according to the Rep anyway—I'm on back order even though I never received any emails about it.

Oh and get this, I have "activity going on in my account!"

Ooooooooo! ACTIVITY!

NO **** SHERLOCK! YOU CHANGED MY DATE FROM THE 13th TO THE 19th!!!

Smh...
[Nexus 4 General] [hfm]:
I was inspired to create this...

EDIT: Fixed typo
[Nexus 4 General] Raptor5150:
http://www.youtube.com/watch?v=iknm2RzbfeA

Eargasm.

Dat Drop x.x
[Nexus 4 General] WhenBearsReign:
I completely agree, just relaying the message I got from a CSR since I hadn't heard this one yet.
[Nexus 4 General] Acuity:
Google must be inventing time travel because they're still expecting my device to ship on the 15th even though they're acknowledging that it's the 19th.
[Nexus 4 General] nbeebe24:
They've been telling me to expect tracking information since the 15th and every night thereafter. I think you know how that story ends
[Nexus 4 General] gary1203:
She probably put the phone down and play with facebook for 2 mins and came back to reading their scripts to you.
[Nexus 4 General] chronus719:
Well the 13th is the only date that they were on sale in the US. I wonder if he was talking about orders that had their dates changed due to these 'updates" being made.

Sent from the Nexus 4 Drinking Club

"It's not drinking alone if it's with people on an internet forum"

Pending Device:

LG Nexus 4 16GB Limbo Level 3
[Nexus 4 General] Pedro Peguero Jr.:
OK, so with 4 reps confirming shipping tonight...

I think it is a miracle that this is happening, but yet at the same time.....

GOOGLE, Y U NO SEND ME NEXUS
[Nexus 4 General] Acuity:
Put the gun down -- it's not the answer. :good:
[Nexus 4 General] egarsenal16:
Yeah that does make more sense, I was a little confused by that statement as well
[Nexus 4 General] nbeebe24:
Lol. But I just can't take it anymore! But seriously, not expecting tracking info tonight or tomorrow
[Nexus 4 General] Bronk93:
My phone departed Louisville, KY at 4:08pm and arrived in Orlando, FL at 5:10pm. They must be delivering packages on a SR-71 Blackbird or some ****.
[Nexus 4 General] megapixle:
I feel like I'm Bill Murray in Groundhog Day. I think I'll try taking my toaster with me into the bathtub tonight just to see what happens.
[Nexus 4 General] Skenzin:
Buy the ticket take the ride. Fun coming here every few hours and getting new rumors. Im and f5'er with a BO email. Date got pushed to the 19th today. Kinda sucks they've had a week to sort this mess out.
[Nexus 4 General] ackliph:
My Nexus 4 8GB is HERE!!!!!!!!!!!
[Nexus 4 General] Pedro Peguero Jr.:
lmaooo Black Op's reference :D

Needed that laugh

---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------

Cool story ............ bro
[Nexus 4 General] Guster730:
I got the same response but I mentioned that mine shows the 17th, he said that just means the order was updated, which I think everyone here already knew. Anyway, here

Hello David,

Thanks for contacting Google Play Support Team. I understand that you're worried about your order status and whats going on with it. I know that not having the correct information can be very confusing at times. I was more than happy to assist with your issue today.

If you ordered on 11/13, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20.

It was my pleasure assisting you today. If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Thanks,

Cornelius
[Nexus 4 General] moneyslap03:
I just got off The phone with CSR she told me to expect Tracking tonight and the device tomorrow, I don't know if she was BS'n but I as pretty polite (despite the wait) , I'm from the Bronx she was like I'm from the Bronx or w.e she also made a joke about my email (my username also).. I don't know ...

but here's the juicy part for people like me I ordered 11:36 am EST a few minutes after it went live, no Backorder , nor a tracking number, and on the play store it still shows November 13th as the order day and November 15th the shipping date