yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] apolloms:
I love how I order the phone at 8:35 and i'm apparently going to be on backorder since i'm level 2 limbo still showing an order date of 11/13......pretty pissed
[Nexus 4 General] xdviper:
Can we get a official count of how many phones were delivered? Not including xda but all android blogs, forums, etc. This should give us an estimate on the number they had on hand for the US release.
[Nexus 4 General] code65536:
LOLWUT?
[Nexus 4 General] Hero_Guy:
Well this is new. Currently talking to a rep and its way different than any other time. The guy is nice but I was greeted with a different opening and I asked about my nexus 4 and he then asked for my first and last name and last four digits of my order number. He didn't say much except he has to research my order (uh oh!? ) and placed me on hold. I can hear others talking about a transaction, not sure if its mine, in the background although it is choppy. There's a lot of background noise so I'm not sure what's going.

OK so he just got back and asked if I have received anything from Google other than a confirmation email And i said no. He said that's good and that there's been a massive order of these devices and many were backordered. He said I'm lucky and do not fall into that category but I may have to wait up to 3 weeks to receive my phone. Good news is, is that the 3 week delay began when they sold out , which was last Tuesday. I said so I should hopefully have mine by the end of next week or beginning of the week after and he said maybe but can neither confirm nor deny it. It was a very different call but I'm just happy to hear the 3 week delay began last wee and none of the reps I have spoken to have said I've been backordered over the phone or email.
[Nexus 4 General] lionheart7282:
The charge in my CC is completely gone, credit went back into my account. Looks like i am in Super limbo here.:eek::(
[Nexus 4 General] DroidDavi:
I just received a email reply that says I'm BO. This was the 1st email I sent out after launch. Yet the women I spoke to yesterday said I would getting info today
[Nexus 4 General] twistkick:
Well, the CSR said the date change to Nov. 19th on My Account means nothing. But because she said that, I assume it means the world.
[Nexus 4 General] jmejiaa:
Welcome to the club!
[Nexus 4 General] DroidDavi:
Been in the club buddy
[Nexus 4 General] locsplitter:
Where can I go buy a really cheap phone that I can pop my SIM card into? Walmart? Any gophone?
[Nexus 4 General] Shadowguy:
Oh no shes all mine. Purchased late July right before school started back
[Nexus 4 General] megapixle:
So it made you happy to hear you may or may not be backordered and you may or may not have the phone within 3 weeks or 3 months?
[Nexus 4 General] @rbiter:
Seriously? Aiming to be the poster child for first world problems?

...
[Nexus 4 General] Roxy:
Hmmm... seems like we're not going to be seeing any updates regarding our orders for a while.

Guess I'll go play some black ops 2 on xbawks. XD
[Nexus 4 General] Hero_Guy:
Well when you put it that way :sly::what:

Eh. At least we "know" the 3 week waiting period began last week.

I just want my phone man...:(
[Nexus 4 General] vbhtml:
End of the week from last week (Lie 1): Tell customer that you will get you will get tracking info at COB. Result: Limbo.

Over the weekend (Lie 2a): Tell customer that even though you got BO e-mail, don't worry, you will get your tracking soon. Result: Limbo.

Over the weekend (Lie 2b): Tell customer that you will get tracking info at COB and even a mass e-mail explanation. Result: Limbo.

Today (Lie 3): Tell the customer w/o the BO e-mail that your order is on backorder. Result: Limbo

I'm assuming tomorrow's lie will be some other extravagant story to buy them more time.
[Nexus 4 General] Luxferro:
My bumper was just delivered. Phone is still in limbo.

The bumper is basically 2 pieces. inner black soft plastic, and outer harder plastic that is coated in a semi-metallic coating. The size is exactly the same size as my Galaxy Nexus case. 100% same outer dimensions. Gnex case is a case-mate pop case.
[Nexus 4 General] Hero_Guy:
Does it feel like its worth $20?
[Nexus 4 General] walloftext:
The CSRs know less than we do I think. Basically, I flat out lied to one, and told them I was not on BO, they told me it would ship today, I told the other two I was on BO and they said it would ship today still, because it didn't matter. The CSRs are concerned with only one objective, to get you off the phone with the belief that you have gained "new" information about the status of your order. They (according to what we have seen on this thread) know absolutely nothing. Also we don't that for sure, I am beginning to doubt that I will get my phone even after the 3 weeks. Also, yesterday I was told as were many others that phones would be shipping today even if we were on BO. I don't think anyone has received a shipping email today.
[Nexus 4 General] vexx786:
Is it good or bad that my date still says the 17th?
[Nexus 4 General] cavallino33:
Seriously. People need to calm down. I am anxious too and always checking my order status but I am pretty sure we don't need to march on google headquarters with pitchforks and torches
[Nexus 4 General] chickut123:
Play store order date just changed from the 13th to the 19th. No shipping or BO email. Limbo 2. Don't know if that has any significance.
[Nexus 4 General] wngmv:
And you believed him? :laugh:

This is the info you're getting today. I'm very sure if I call I'd be getting the same info as well. What I am not sure, though, is if I am really on b.o. or this is just a trick to stop us from calling.

Combined with other info I think if you still don't have a tracking number by now you are on back order. Keep your fingers crossed for LG to chump out those phones as fast as possible and that Google's willing to pay for a hefty sum for an expedited shipping from China. That can't be that much of us, I think less than 5,000. They should be able to provide that many phones by next week. Neither China or Korea has Thankgiving and we should be thankful for that. Also if Google really presses I'm sure Koreans will work extra time to manufacture the phone. It's in their culture.
[Nexus 4 General] Hero_Guy:
What caught me off guard was him asking for my order number. No other rep has asked me that.
[Nexus 4 General] svengalis:
They said it would take 3-5 business days to get orders to you. You should never count the first day. Did you not attend grade school?
[Nexus 4 General] itp:
So after calling them a couple of times I've at least gotten in touch with a CSR who isn't a douche and genuinely seems to care. He also responds quickly to emails I send to googleplay-support@google.com. So I floated this concept of orders having been "lost" during a particular time range for a system crash or something of the like, and here's his response:

Doesn't change the fact that my 8:34 order is stuck in limbo. Doesn't make it any easier that my coworker with his 8:45 order has had his phone since Friday and is using it right now. But figured I'd pass it along.
[Nexus 4 General] apolloms:
same for me except my order date still says the 13th....
[Nexus 4 General] gary1203:
At this age? Of course we don't need to march on Google HQ

We should make big tech blogs and such to do the pitckforks and torches part for us and Google deserves nothing less.
[Nexus 4 General] boogieroc:
Welcome home
[Nexus 4 General] Hero_Guy:
I like having some hope. Whether its false or not. Kinda ironic I, and many others, are *****ing about our orders and delays and lack of communication from our Nexus 7
[Nexus 4 General] MauriceZ:
So I might have figured this one out actually, let me know if you agree.

Here it goes:

I bought my N4 for the price of $399 on launch day. The price was present all days leading to this hour. When i checked my play account, it now says Nexus4 $349, which implies that they waived the shipping fee, which implies that i´m backordered. SO to conclude this one, people wanting to know if they´ve been backordered, check the price.

I´m BO:ed and im guessing this means waiting up to 3 weeks as reported in the beginning by Victor.

Maybe this doesnt clarify anything for you but it certainly has for me and now I can move on. I actually now know what is happening.

Ordered at 10:39 AM UCT

Confirmation email given

No BO email
[Nexus 4 General] Luxferro:
Not really for the quantity of materials used (a bumper). It's nice looking though.

I'm just not sure how well it will protect. Case-mate pop case is much more rigid and I can see it definitely protecting a lot better. If case-mate makes Nexus 4 cases I might buy one to try.
[Nexus 4 General] wngmv:
who is less trustworthy? Politicians or Google CSR?
[Nexus 4 General] MaxCarnage:
Must've been absent for the first grade lecture on shipping protocol and estimates lesson.
[Nexus 4 General] captaincool9:
I was concerned that there might be more news, so I called in just a few moments ago to see if there were any new updates. The agent confirmed and said that I am 100 percent guaranteed not to be on backorder. I asked him to send me that confirmation in an email so that I can have some peace of mind about that. They said it was going to take up to 3 days to have the order completed and started shipping out to me but he also said it could happen in as short a time as 1 day on the phone.

Needless to say the email never came and when I called back there was no record of that call. The supervisor I talked to this time said that must be another call center. In fact she says there is no record of any of the calls in the last 4 days.... I don't know what else to say.
[Nexus 4 General] megapixle:
yeah right
[Nexus 4 General] walloftext:
Politicians tell half truths most of the time, google CSRs just flat out lie all of the time.
[Nexus 4 General] megapixle:
Give ya $200 for it
[Nexus 4 General] Shadowguy:
GO TO HELL

I mean congratulations!!! Im happy for you! :D:D :rolleyes:
[Nexus 4 General] Luxferro:
No, I'm typing from the womb.

And just to correct you. They said up to 2 days to process w/ a shipping date of the 15th. So FU :p
[Nexus 4 General] megapixle:
Google SOP...just another rep kicking the can down the road, just tell the customer everything will be fine in 1-3 days
[Nexus 4 General] DroidDavi:
Black ops 2 booo its all about that halo 4
[Nexus 4 General] locsplitter:
so did you ever get delivery/tracking information? or did it just show up?
[Nexus 4 General] twistkick:
I'm curious(regarding BOs); do you guys think how soon our phones get shipped has anything to do with how early we received the BO e-mail? I know some of us didn't get the e-mail at all even though our phone is on BO, but I think the majority of people did.
[Nexus 4 General] megapixle:
I bet you'll be happy when you have wireless charging capabilities in there
[Nexus 4 General] Ricolando:
I was in limbo until the 16th then I got a tracking number out of nowhere, after calling the Play Store for a third time and complaining (I think it was just a coincidence though). Supposedly my order was at 11:48 EST, but I definitely submitted it sooner than that. Pic attached.
[Nexus 4 General] frankied22:
Level 1 limbo here...

I just got off the phone with a CSR, and after she looked up my order info she told me I am on BO, and I will receive the phone anytime within three weeks. What a bunch of a crap. I ordered at 8:34 am pst, and received no emails from Google (not even a confirmation email or BO email), and my CC has been charged, and wallet says pending, order date the 13th, and shipping estimate the 15th. This sucks, and the worst part is I don't even know if I believe it because the CSR's don't know anything. So now it's back to just waiting with no communication. I think it's hilarious that after I got off the phone with her, I immediately got a survey and no BO email. They did waive my shipping fee, but whoopdi-do.
[Nexus 4 General] Clayfree:
Well here's a funny story to add:

I just had an 8gb delivered to my house. I'm still waiting on a shipping notification for MY 16gb. The funny part is that it was delivered by a UPS gut in a WHITE GOLF CART. Must be something new they are doing for holiday crunch times. So for everyone out there hoping for a phone keep your eyes open for a white golf cart. :good:

EDIT: Status on still says "Out for delivery" and I still have not been charged for it(since it shipped friday I will probably see charges posted overnight)
[Nexus 4 General] megapixle:
Rest assured whatever happens from here on out will be completely illogical.

---

Posted by a Specialist
[Nexus 4 General] Roxy:
Lol I'm not a big fan of halo ^^;
[Nexus 4 General] wngmv:
Doesn't make sense. I want to know what kind of system they are using that are not processing orders based on the time they are received. Not just minutes, it's in hours. Functioning just fine? So they meant they intended to randomly shipping orders like this?

High Volume for UPS? I just don't buy it. I'ts a logistic company. They ship things around. I had other orders on UPS coming out of Louisville and they were not delayed. Stop blaming others. Even if it was UPS's fault Google hired them. You share the blame and the inability to communicate better.

It was always 349. Never 399, Shipping was extra.
[Nexus 4 General] derPianist:
Ey Guys. I just want to tell you something good today.

Just now...

...ORDERS ARE UP AGAIN IN GERMANY! STORE ACCESS SEEMS STABLE! GET IT WHILE IT'S HOT!
[Nexus 4 General] twistkick:
Dammit I need to stop assuming there is order (no pun intended). I must welcome the chaos.
[Nexus 4 General] npro1464:
This looks a lot like an iPhone launch thread. If I had to give someone the blame, I'd give it to LG. I don't remember there ever being a problem with the Galaxy Nexus or the S3, for that matter. Google should have stuck with Samsung.
[Nexus 4 General] MauriceZ:
Dude thats what I was getting at. It cost me 399 incl. shipping and now it says 349, which means they took away the shipping. Since everyone being on BO gets the shipping waived, this means im on BO. OR? :(
[Nexus 4 General] DroidDavi:
To each there own . COD started to get to frustrating to me. Halo 4 is a nice change of pace. I plan on getting COD once I can find it for like 30 or 40
[Nexus 4 General] gary1203:
Since a lot of Nexus 10 orders are also in limbo, it's most likely Google that is incompetent here.
[Nexus 4 General] blubb23:
play store (in germany) says "sold out".
[Nexus 4 General] @rbiter:
Support slavery with a clear conscience much?

...
[Nexus 4 General] Geo411m:
No thanks, tired of cheap plastic.
[Nexus 4 General] miniAndroidian:
U don't say?!

"Wasch laberscht du?"

Dude its not up on my play store :(
[Nexus 4 General] Appatar:
:confused:

Is it true that people who have their Date in orders updated, can expect a tracking number by day end?
[Nexus 4 General] svengalis:
I don't understand why you guys are so angry? It's just a phone! Wait til the 3 weeks are up then start panicking or canceling orders.
[Nexus 4 General] MaxCarnage:
Nothing is true anymore.
[Nexus 4 General] DroidDavi:
This is all Google . If LG could only produce so much then that's what you sell. Don't over sale and blame it on the manufacturer .
[Nexus 4 General] twistkick:
Come on guys.. Google and LG are not to blame for this whole fiasco. The consumers are obviously the issue.
[Nexus 4 General] menting:
Earth day? no.

Mercury day? probably
[Nexus 4 General] qreffie:
Wow, checking this thread (along with my email inbox for confirmations) is now the first thing I do when I wake up and the last thing I do before I go to sleep. I'm still in limbo 2 and my order status hasn't changed since they moved the date from the 13th to the 16th. I guess I'll just hope to get a shipping confirmation email today (like I've been doing since Wednesday). I did tip a couple of media outlets yesterday about what was going on and gave a +1 and share to the Google+ post. Looks like another long day of waiting...
[Nexus 4 General] gary1203:
Oh I don't know, maybe because people that ordered in the first 15mins get absolutely no information from Google while people that ordered 5 hours late got their phones already? Maybe something to do with that.
[Nexus 4 General] DroidDavi:
Not sur if srs
[Nexus 4 General] ralexand:
And how about you shut the f* up. Start panicking after 3 weeks? Why, because Google said, now, we should have it within 3 weeks? Well how about putting down nearly $400 to have it in 1 week, as we were told.
[Nexus 4 General] derPianist:
Es war kurz wieder online.

Bin aber nicht durchgekommen.

So ein Dreck!! :(
[Nexus 4 General] svengalis:
I wish they would have taken pre orders so that they have some sort of idea of how many phones to have on launch day!
[Nexus 4 General] twistkick:
If Google told us beforehand that we would have to wait three weeks I would agree. If Google would say anything I would agree. They screwed up. Everyone screws up. But not everyone makes it a priority to admit to their mistakes. And apparently, they haven't learned from their mistakes.
[Nexus 4 General] tulongest:
Well because of this Google fiasco, XDA got themselves a whole lot of new active posters. As if XDA wasn't active enough.
[Nexus 4 General] MauriceZ:
Can´t speak for others but in my case, my brother bought it for me (Since I live in Sweden), and he is coming home for christmas around 15th December. If it gets delivered after he is gone then how will I then get it? It will lay outside in the cold and in the rain :p
[Nexus 4 General] megapixle:
That's ridiculous. Clearly global warming is to blame. I mean climate change.
[Nexus 4 General] iucidium:
Yup, people buying multiple Nexus and putting them on eBay.

Blame profiteering and greed

Sent from my Nexus 7
[Nexus 4 General] 0.0:
finally some action. the date changed to the 19th. i wonder what will happen now...
[Nexus 4 General] svengalis:
Why get mad about it though? It's not going to change anything. Just be patient. The world is not ending anytime soon.
[Nexus 4 General] twistkick:
Not at all.

NO dammit Obama is to blame
[Nexus 4 General] housry23:
For those of you trying to get the big tech blogs to take notice...Ive been thinking for a couple days about this yet none of them have written about it. Usually something of this magnitude would have been covered repeatedly by these blog sites and yet nothing about this. My theory is that Google has contacted these sites and told them not to publish anything about this, either not at all, or until they prepare an official statement.

The reason I came to this conclusion is because Phone Arena, a site I visit daily, had a story about Nexus 4 being available and I posted a comment in this story about the backorder and all that. So did many others. Then it was suggested that Phone Arena make a story about the debacle and they said they were working on it and it would be up shortly. This was Thursday, or whatever day the BO emails when out. So, I've been thinking that possibly Google has contacted these sites and told them not to write about this. I mean, do you really thing that you are the first to notify some of these huge blogs like Verge about this? I doubt and in fact, I would be willing to bet some of their writers are in limbo.

Anyway, I hope the story does get published, but I doubt we see anything until Google releases some sort of statement or until shipments start going out again.
[Nexus 4 General] miniAndroidian:
Damn i want this device so bad! :crying:

Why couldn't this sh't happen with the S3 or 4X HD why the N4 really bad logistics at the google hq!
[Nexus 4 General] takgeun68:
Same here......I hope I get a tracking number today
[Nexus 4 General] svengalis:
I'm on the internet. You can't silence me. Your anger isn't going to change a thing. You're getting upset over some dumb electronic device.
[Nexus 4 General] goncalorob:
This doesn't help much for you people who don't have the Galaxy Nexus but there is a 4.2 rom out which may hold you over until our Nexus 4 phones come in stock. I have been in limbo stage since tuesday and slowly started to lose interest now since it becomes very overwhelming trying to figure this out with the CSR's telling us all the canned responses in the book and refreshing my google play order 2349827394 times a day along with checking gmail. I guess I can live with this for now..... :crying:
[Nexus 4 General] Novi84:
I blame MANBEARPIG!
[Nexus 4 General] 2015Ducatimulti:
yes it is, world ending on Dec. 21st 2012 J/k lmao:laugh:
[Nexus 4 General] megapixle:
Rest assured, Obama is working hard to get everybody a phone. If you have not received your Obamaphone in 1-3 days, please contact us and we'll assign your issue to a welfare specialist.
[Nexus 4 General] boogieroc:
Got shipping notice Friday. 1 down 1 to go
[Nexus 4 General] raycpe:
In the future you may want to blur out your tracking number...
[Nexus 4 General] AmesCell:
I'm BO now. No BO email. 15th ship date. Updated on 17th and 19th. Emailed this morning and got this:

I understand your concern with your order. It looks as if your order is on backorder. We are working to ship all items in your order as quickly as possible within the 3 week timeframe. You will receive an email confirmation as soon as your order is processed and on it's way.
[Nexus 4 General] Luxferro:
S3 wasn't sold by Google. And the Galaxy Nexus was sold on the Play Store like 6 months after it really launched. Diehards already bought imports.

The most applicable comparison would be to the Nexus 7, which was also a Google Play Store launch failure!
[Nexus 4 General] twistkick:
It's a conspiracy!
[Nexus 4 General] nexo85:
Proof or it didnt happen

Edit: sorry i thought u just got a new shipping notice
[Nexus 4 General] Serious_Beans:
About to just buy a Gnex and call it a day lol.
[Nexus 4 General] 2015Ducatimulti:
+1

---------- Post added at 02:32 PM ---------- Previous post was at 02:31 PM ----------

i did last Friday, that will hold me over until Google can get their S**t together.
[Nexus 4 General] amdhunter:
If it makes any of you guys feel better...mine was just delivered. :angel:

I'm still in limbo in spirit. :good:

I won't get to play with it until after work/gym. I feel like skipping both now. :D
[Nexus 4 General] vivanshah:
my order date in google play has updated to november 19th with a shipping estimate of november 15th (original). wallet transaction stills hows november 13th.
[Nexus 4 General] Plexicle:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA

Plugging the G+ post again. Thanks everyone for your contribution to it, it's been pushed out to several Google employees and blogs! If you haven't yet, +1 and re-share.
[Nexus 4 General] nbeebe24:
What time did you order?
[Nexus 4 General] Novi84:
Lesson for next launch in Play Store: Buy as many devices as you have credit on your CC. The more orders you put in, the greater the chance for one actually getting shipped.
[Nexus 4 General] wngmv:
Don't believe in everything you read. Most companies are better than Foxconn. I went to university in a city with a Foxconn factory and we heard those horror stories all the time. There is also an Intel plant producing chips, and the working condition and everything was much better. No horror stories there.

In Korea it's a different matter. They should have it covered.

When there are situations like this, Asians understand that they need to work extra hard to resolve the issue as soon as possible, even it means sacrifice a weekend.

No idea. I was promised waving shipping even though I never got that BO mail. And I'm still charged with shipping. At this point, everything is possible.
[Nexus 4 General] locsplitter:
so did you get a delivery/tracking number at some point before?
[Nexus 4 General] KonstantinKeller:
About to send the following email to Google, hoping to receive some reliable information.
[Nexus 4 General] the1onewolf:
Yea, that's the real million dollar question as this point now.

Prepare to receive an automated copy and pasted scripted reply from Vic
[Nexus 4 General] siloner:
Next time I call, I'm gonna let them know the call is being recorded just like they do to us. I wonder if I'll get a different answer

Limbo Land The Betrayed!