yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] James BlackHeron:
These are the guys to blame.

http://thenewlogistics.ups.com/

LG sent them the handsets.

Google sent them the orders.

UPS Logistics have been sitting on the process since last Tuesday If you want to be pissed at someone be pissed at these guys. It's beyond Google's control at this point. Google doesn't know much more than you or I about your order in Limbo. Until they get off their fat lazy behinds and scan and box a handset to be placed in the truck you aren't getting your phone.

It's as simple as that. They've been "working" on this order for a week. They'll probably be "working" on it next week too. All the handsets are there in the KY UPS facility. They just don't care to put a rush on it. They aren't even working overtime.
[Nexus 4 General] luckylui:
Niceee. I have to go in to Big T and cop me a micro. :(
[Nexus 4 General] nbeebe24:
Which level of limbo were you on?
[Nexus 4 General] zdrifter:
What I think is we are dealing with a wanna-be e-tailer who is afraid to say anything for fear of screwing up Xmas orders and has instructed the CSR's to say whatever works to get you off the phone.

Limbo 2 here and have not called ever 'cause it's a big effing waste of time ... go back thru the thread and count for each day the people that were promised shipping info tomorrow. On Wed, Thurs, Fri, Sat and Sun. Look at how many people said they were told all would be well on the coming Monday (today) ... now we are told all will be well on Tuesday .... ha

It is really unconscionable for any company much less one which purportedly prides itself on transparency to not have spoken out regarding this mess. Regardless of who's involved LG, UPS or others I ordered a Google phone from a company called Google and that company REFUSES to step forward.

It's all about the money folks ... remember it going forward .. that's all you can do.
[Nexus 4 General] megapixle:
Would it kill you guys to post your order details so we could relate your post to our own situation?
[Nexus 4 General] kcbboy:
are you kidding me? http://www.ebay.com/itm/BRAND-NEW-N...0945803288?pt=Cell_Phones&hash=item27cd29f418
[Nexus 4 General] BravoMotorola:
Not funny. My cat died of dehydration for playing Black Ops for two weeks straight.
[Nexus 4 General] siberian85:
Big T?

Micro?
[Nexus 4 General] luckylui:
Lg and Google both up UPS ass with this fiasco. Someone is going to get the hammer after this ****.

---------- Post added at 05:26 PM ---------- Previous post was at 05:25 PM ----------

T-Mobile

The small sim.. Lol. Isn't that the name? I have the fat one with my Gnex.
[Nexus 4 General] nbeebe24:
Hmmm... Nope, still blaming google. I'm pretty sure those employees would lose their jobs for just sitting on hundreds to thousands of phones. UPS has been very reliable in my experience
[Nexus 4 General] AmericanYakuza:
So are all of the orders being shipped out of KY? Is it plausible that they have them in stock and they just haven't been shipped? What the hell is going on
[Nexus 4 General] Archon810:
We're getting the same copy pasta emails, some even with "Android Central" pasted instead of "Android Police" and that's what Eric's tweet refers to. We've covered the issue and there's not much else we can do.
[Nexus 4 General] megapixle:
At this point I'll probably so damned excited when it gets here I'll drop it on the floor and break it as I'm removing it from the box. Or maybe I won't even like the phone at all and kick myself for investing any energy at all in this.
[Nexus 4 General] Trashville:
i don't think ups has any trouble sending anything, they sort of have like 100 years of experience at sending out parcels

kentucky has one of the largest ups distribution centers
[Nexus 4 General] kanetheninja:
Google is to blame. Maybe they hired a bad contractor or whatever, but it's still google's fault for doing so if that's what happened. If your phone comes with a scratched back you don't blame that one chinese guy who missed it in QA right? You blame google...
[Nexus 4 General] MaxCarnage:
Just got off the phones with the CSR, this is what she said:

No seriously, I'm not expecting any tracking info to hit tonight but at this point who f***ing knows. I wouldn't be surprised if Larry Page knocked on my door and personally delivered a phone to me, frankly.
[Nexus 4 General] tetraq:
Interesting. I also received a follow-up email after my call, which is the first time they have done that out of the 3 times I have called. This is also the first time they have given me concrete information rather than requiring a follow-up and a rush to get off the phone. Despite others' experiences, I have a good feeling about this, but this is also the post to quote if/when it turns out to be another "lie".

Speaking of scripts, the second paragraph of the email is exactly like mine, word for word. The first one seems to be personalized, haha.
[Nexus 4 General] intern:
Seems the CSRs have got their story to be consistent at least. Now if it's actually true, that'd be pretty amazing.
[Nexus 4 General] xSunny:
Got the same info from csr ship tonight receive tomorrow information is about 20 mins old according to her so let's see that's like 7 different reps same thing and also only if u didn't receive backorder email
[Nexus 4 General] sn0warmy:
All this insanity has actually given me a new appreciation for my GNex, especially with 4.2 on it now.

At this point I will just be extremely happy/surprised whenever my tracking email shows up within the next couple of weeks. For now I'll just look forward to the upcoming long weekend with food, family, beer, and hopefully some snowboarding.

... and of course following this thread.

(I'm one of those who received the BO email and had their order updated from the 13th > 17th > 19th)
[Nexus 4 General] James BlackHeron:
Google cheaped-out on using UPS Logistics probably. It could be that they "bought" a really low-level package without any "rush" involved and now can't fix it at this point. There probably are only a half-dozen guys in that warehouse lackadaisically packing boxes. It might be the full 3 weeks before they have the initial stock boxed and shipped out. UPS IS a union shop you know. They didn't work weekends, and it seems they didn't do anything all day today as not a single person has reported a ship confirmation today. For sure they are not going to work Wednesday-Friday for T-day. Then another weekend off like the last 2 days.

Google bought the wrong "team" to ship these phones out and now WE are paying for it.
[Nexus 4 General] Acuity:
What if they resurrected Steve Jobs and had him bring it to you?
[Nexus 4 General] pongalong:
Ordered on the 13th 8:35 PST, with confirmation email, but I never received an estimated ship date while I see many people mentioning it in their posts.
[Nexus 4 General] Geoffg610:
Same Boat

I'm just got off the phone with a CSR who told me the exact same thing and sent me the same follow up email. At this point I'll believe it when the UPS guy is at my door.

Ordered 16gb @ 2:22pm

Backorder email

Status updated to September 17th
[Nexus 4 General] vitsdroid:
8:35:06 order confirmed, no other emails. I ordered 2 16gb and 1 bumper. My date in the play store changed to 11/17. Anyone score free stuff for the delay?
[Nexus 4 General] Sturos:
I'd want Zombie Doakes from Dexter to hand me my phone at this point, with a "surprise mother****er!"

That would make it worth it.
[Nexus 4 General] kanetheninja:
I knew unions where somehow to blame...
[Nexus 4 General] pitchshifter:
My answer is CANCEL!

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477

fill out form, call CC company, forget about it and buy something else.

The CSR reps are a bunch of liers, Google clearly doesn't want to give up orders....what the hell happend to don't be evil?
[Nexus 4 General] kcm117:
New E-mail from google. Says

ALL

11/13 orders should arrive tomorrow.
[Nexus 4 General] Strelok1987i:
I got the same story from a CSR. She claimed it was a really official update and she'd received it only 30 minutes ago. I'll be seriously amazed if I get tracking tonight. It will be the first I've heard from Google about this order...
[Nexus 4 General] AmericanYakuza:
I just don't see UPS sitting on thousands of boxes waiting to be delivered. Especially around the holiday rush. Union or not they have quotas to meet.
[Nexus 4 General] the1onewolf:
I'd be so happy if this is true.

So So happy.

Thanks for getting my hopes up :/

I hate you

I know i'm going to be disappointed.
[Nexus 4 General] Trashville:
everyone plz do this so i can get my phone sooner :good: :good:
[Nexus 4 General] Pedro Peguero Jr.:
So with all these reps confirming the same thing..... Is it safe to assume that the dates changing (mines on 19th) is actually a good thing? And that I should *hopefully* receive my device tomorrow?
[Nexus 4 General] megapixle:
Speaking of KY, Google ought to include a jar of it with every limbo order.
[Nexus 4 General] James BlackHeron:
I believe this new "Your order is scheduled to arrive tomorrow" as much as I believe the "Scheduled to ship on November 15" on my Google Play orders page.

They can say it all they want. I am not believing.
[Nexus 4 General] phoneman09:
I wouldn't care who it was as long as I had my Nexus 4 in my hands!
[Nexus 4 General] nbeebe24:
Hate to sound like a pessimist but receiving similar stories doesn't mean anything. Myself and my co-workers were given statements to give to people when there was something noticeable changing at our job. They're probably getting tired of the calls. If your mind is at ease you won't be bugging them
[Nexus 4 General] stormtroopercs:
we get it.... :( i don't want to stay up until midnight but i'm going to sadly...
[Nexus 4 General] richteralan:
Does my username looks familiar?

ROFL
[Nexus 4 General] chlehqls:
I'm just looking for good reasons to go against my claim, so far there hasn't been much except empty rhetoric and emotion.

Heck, even the Nexus 7 sold out within the couple of days not hours.
[Nexus 4 General] mrxd:
Yep, they are shipping from Singapore to Australia I presume?

Order date: Nov 13, 2012 11:51:20 AM CST

Purchased from:

Google Asia Pacific Pte. Ltd.

8 Marina View, Asia Square 1 #30-01

SG

018960

Singapore
[Nexus 4 General] chlehqls:
LOL. Yes.

Hi there.
[Nexus 4 General] nyijedi:
So it looks like it's going live at midnight LOCAL time for everyone. This is great. I really didn't want to have to wake up at 3am on the east coast.
[Nexus 4 General] mskip:
If you need the money and dont mind waiting a while for the Nexus 4 then go for it ;)

Noone can tell you if its a good idea or not only you can decide that.

Mark.
[Nexus 4 General] vtomala:
I live in Puerto Rico (1 more hour than US Eastern Time) hope to get it earlier than the east coste :cool:
[Nexus 4 General] NeostarNeko:
damn it when will the uk get to rock with the nexus

it better be in stock when i wake up
[Nexus 4 General] decepticon:
To those complaining, it's because it's the 13th there. It's not like they are going to get the phone and you won't, Google is not shipping globally from one warehouse.
[Nexus 4 General] haydonxda:
Probably not local time for markets that cross more than one time zone. Chances are there's one "switch" per market, not time zone.

The switch looks like it's being thrown manually.
[Nexus 4 General] icemasta31:
The units released to reviewers were Made In Korea. I hope the Play Store ones are too.
[Nexus 4 General] ceroglu:
wtf!
[Nexus 4 General] killa_byte:
its 1:40am in UK and its not up so dont think its going on LOCAL time :(
[Nexus 4 General] noobdeagle:
its actually midday in most of Australia not midnight.

just ordered 2 hopefully they will get to Adelaide by Friday :D, now to Sell my SGS 3. :p
[Nexus 4 General] vtomala:
Did any of you from Australia received the Notification that the Nexus was available for purchase??
[Nexus 4 General] munchy_cool:
to the Aussies (I love Fosters ;) ) ...is there a limit on the number of purchases ...like 2 per account or something like that ..
[Nexus 4 General] :
Nope no notification :(
[Nexus 4 General] Anouk69:
No email received. I was checking the site manually every couple of minutes. Glad I ordered my 16GB when I did 20 minutes ago because it's back to "Coming Soon" again... Not sure if it's sold out or not!? 8GB is still available to add to cart. (Nexus 4)
[Nexus 4 General] poid:
Nope didnt get the notification

Looks like the 16gb is either sold out or orders on hold in Aus, as it now says "coming soon". 8gb is still up.
[Nexus 4 General] MaxCarnage:
I would say that it was a pretty big waste of an amazing new ability to bring people back from the dead.
[Nexus 4 General] d4ft:
Before you start to get optimistic, don't.
[Nexus 4 General] stormtroopercs:
same here! here's hoping we both get a tracking number tonight! :D
[Nexus 4 General] intern:
It's actually been a while since we've gotten a consistent message from several CSRs in a row, so I'm guardedly optimistic.
[Nexus 4 General] akhan47:
Multiple CSRs saying there same thing is a good sign but I'm still not buying it. Also that info is probably for US customers only.
[Nexus 4 General] MaxCarnage:
I don't know, all they're doing is pushing the calls off for an evening. When people wake up in the morning and there's no shipment email they're going to s**t bricks and start calling en masse again.
[Nexus 4 General] Pedro Peguero Jr.:
Maybe Google is just trolling us. Imagine?

I would die, LOL
[Nexus 4 General] apolloms:
I'd love for that latest story of 13th orders being delivered tomorrow even if we havent received anything....limbo 2 here.....but i'm not even going to waste my time calling in asking about it....i'll just wait to not get a shipping notification nor a package tomorrow.
[Nexus 4 General] rSallyx:
Limbo status update

Just called a google and they said she would email me back with some more info and after a few emails back and forth of complaining and demanding a free bumper and a waived shipping fee i got this in a response hopefully true i will cry when i see my package tomorrow:D
[Nexus 4 General] lnfound:
I hope you're joking thinking its UPS. They're top notch. Even more so if you're shipping straight out of the mega hub that is Louisville ky

More like few thousand
[Nexus 4 General] pitchshifter:
I call BS! I just got off the phone with the CSR "supervisor" - they said the reps know nothing about which orders will ship when.
[Nexus 4 General] the1onewolf:
WOW WHEE TOMORROW?

But there's a loophole, I ordered on the 13th ... according to Google I ordered on the 17th, 19th or both or something.
[Nexus 4 General] nbeebe24:
It's exactly what they've been doing. I've been hearing that I'd receive my tracking number by midnight for 4 nights in a row. I haven't received any answers deviating from that one. Not believing it till I see it
[Nexus 4 General] MaxCarnage:
Wow, that is the smallest screencap in history.
[Nexus 4 General] d4ft:
What makes this latest email more believable from the previous ones? I hate to burst your bubbles guys, but I think it's just another one from them to get you off their backs. Of course, I'll be more than happy to be proven wrong.
[Nexus 4 General] Pedro Peguero Jr.:
Yeah, and I'm pretty sure that "supervisor" isn't even a supervisor lol.

Let us be happy with this info!

STOP LE BRINGING US LE DOWN PLEASEEE
[Nexus 4 General] MaxCarnage:
Fair enough; I'm not saying I believe it I just don't understand the strategy of kicking the can down the street a few feet.
[Nexus 4 General] WhenBearsReign:
Okay, I just had the best CSR I've ever experienced. He tells me he's also in Limbo 3 (around the same time as mine) and he's been checking every few minutes for an update on the phone. I told him that I just heard on XDA that they're promising shipping info by tonight and he responds, "Oh really? Well that-- OH ****!" and my immediate reaction is, "What?!" and then it processed he just cursed on the phone. He then apologized profusely for the inappropriate language and said, "I just found out mine has moved from Chargeable to Complete". to which I responded, "****ing right man!" and he assured me that mine should show the same by the end of tonight and will email me when it does. We then exchanged telephonic high-fives, or at least I like to think we did.
[Nexus 4 General] moneyslap03:
I know right , I'm appreciating the heck out of my gnex , I just put 4.2 even though its a bit sluggish on it, I was tired of waiting for it with the Nexus4
[Nexus 4 General] otariq:
Yeah do they mean physically ordered on the 13th or that it shows 13th on orders in play?
[Nexus 4 General] pitchshifter:
I think you're right...I think they changed the ordered dates so they could send that email safely.
[Nexus 4 General] egarsenal16:
Just saying but why would Google leave themselves open with a statement like that without knowing that it would happen? A guarantee of shipping tonight seems like a lawsuit waiting to happen. Or I'm just too excited and will believe anything... Who knows?
[Nexus 4 General] emailrob:
So many people's (not all) Play accounts said shipping on 15th. That would mean arrival tomorrow on the 20th, assuming 16th and 19th are counted as the shipping days. So who knows, the dream could still be alive!

/me prepared to be disappointed but eagerly awaiting SOMETHING from SOMEONE overnight on email or tomorrow!
[Nexus 4 General] pitchshifter:
exactly
[Nexus 4 General] James BlackHeron:
They are not sitting on boxes "ready to be delivered."

They are sitting on pallets and pallets of phones in retail boxes that need to be put into shipping boxes and have mailing labels placed on them after being scanned and matched-up.

If you have ever worked in a shipping department of a warehouse you know that this is tedious boring work that needs to be done extremely fast. Amazon fires people all the time because they can't cut it and work anywhere near the speeds they expect them to work at. If you are lagging behind the fast guys you aren't even going at half the speed. If you don't care, or don't care about getting fired or the folks who contracted the work, speeds of 1/5th of optimum are not unheard of.

This was all supposed to be shipped out in TWO DAYS. So far they have been working FIVE and arn't even close to being done.

Yes, they are draggin' their butts on this.
[Nexus 4 General] pertelotte:
If the CSRs really wanted us to stop calling them, all they have to say is they don't have any information. Tell us it's a cluster**** and they're working on it. But, no. They say we'll receive shipping confirmation tonight. Every night since the 13th. Which will make us call every day so they can say the same thing. I'm glad they're all saying the same thing now, but after a week of lies, it's hard to believe. But, but...

Someone shop a nexus box in there for me.
[Nexus 4 General] xdviper:
Just seen the commercial for all the Nexus devices on TV while watching discovery channel. **** you Google. **** you.
[Nexus 4 General] Pedro Peguero Jr.:
The fact that almost 10 reps in a row is saying the same exact info, and that each call was on "hold" before they spoke is amazing. Maybe someone is finally updating them with -fingers crossed- LEGIT INFO ?! -gasp-
[Nexus 4 General] dirtyhamster73:
***Balls, just saw someone else just posted this, sorry!***

Not mine, but this was posted in the Facebook limbo group. Proof they just say anything to appease you.
[Nexus 4 General] Erikbronx:
At least someone here has more sense than the other two.

UPS has always done a great job in the last twenty something years I been using them. Do you people really (union bashers) expect people to work on Thanksgiving.
[Nexus 4 General] the1onewolf:
Well you know how x-files is. Aliens set to invade in 10 years pending the season finale. Movie comes out a few years that has nothing to do with anything.
[Nexus 4 General] pitchshifter:
+1

OT: Cammando Class FTW
[Nexus 4 General] MaxCarnage:
"John, I just totally f***ed with this guy who called in!"

;)
[Nexus 4 General] shojus:
I just had a VERY LONG conversation with Google csr and a supervisor and was told my device is NOT on back order as well as many others and that we will probably receive our devices before we even get a tracking number (THIS WEEK).... I kinda believe him:eek:.... I know I shouldn't but I think a lot of us will be getting them delivered by this Wednesday or Friday at the latest! This is the first person out of about 10 people that I can actually even think about believing or hoping! I am just tryin to think on the BRIGHT side and that we will all have a device REAL soon.... :fingers-crossed: Let's just all hope that we will be enjoying our Nexus 4's REAL soon.... :D
[Nexus 4 General] pitchshifter:
I'm not sure a single company could ship enough of anything to grind UPS to a halt.
[Nexus 4 General] WhenBearsReign:
I got a great mental image of this, but I can only hope it's legit. I find it funny that even CSR's are in Limbo right now.
[Nexus 4 General] emailrob:
I remember a CEO on undercover boss in a shipping department. he was worse than useless...you gotta be fast, accurate, on the ball to work there.
[Nexus 4 General] pitchshifter:
how, how can you believe him?
[Nexus 4 General] nbeebe24:
Well, in the fine print about order shipping and processing the put the word 'estimated' in there. You can pretty much take as much time as you want with that
[Nexus 4 General] pongalong:
it's the same rep emailing everyone after the others quit.
[Nexus 4 General] ElMeR09:
Saw that too... I was like what a bunch of hypocrites
[Nexus 4 General] megapixle:
I find it amazing that Amazon has millions of customers and thousands of items, any one of which I can add to my cart and it shows up on my doorstep tomorrow. Google has a half a dozen items and thousands of customers, and can't manage to put any item on my doorstep in any identifiable timeframe.
[Nexus 4 General] dailydR1ver:
Any information on when they will go back on sale?
[Nexus 4 General] Pedro Peguero Jr.:
shut up mannnnn lollll
[Nexus 4 General] MaxCarnage:
December 21st, 2012....oh s**t guys, I think I just made the connection that's going to change everything.
[Nexus 4 General] Zaphodb2002:
No.

You wait your turn to be disappointed. We're wallowing in our sorrow here. Join in our anguish or gtfo. =)
[Nexus 4 General] Trashville:
i would speculate next monday. nothing is certain and google ain't talkin.
[Nexus 4 General] captaincool9:
Come on now, with Google's limited resources......oh wait a minute...well they ARE new to the internet right....wait a minute...
[Nexus 4 General] megapixle:
Hi, you must be new here. Although this thread contains 18,000 posts, it does not actually contain any information.
[Nexus 4 General] otariq:
Probably after a full 3 weeks. If they don't fulfill all the orders before it went out of stock and they reopen orders again there's gonna be a ****ing riot
[Nexus 4 General] kcbboy:
Everybody will get their orders tomorrow and Google will put the Nexus 4 back on sale again.......................................or not.
[Nexus 4 General] Exel:
Just called, Lloyd was him name, he said he just received word from an E-mail they're shipping them out as I was speaking to him.
[Nexus 4 General] nbeebe24:
lol, bet you DISCOVERED disappointment all over again huh?
[Nexus 4 General] MaxCarnage:
It contains lots of information, it's just either highly speculative, completely mistaken, or outright false.
[Nexus 4 General] egarsenal16:
You are correct about that in the receipt, but the emails don't contain any fine print... I'm not a legal expert or anything so take it with a grain of salt, but in case anyone is, does the fine print still apply to a CSR email?
[Nexus 4 General] ErikWithNoC:
All these accounts of phones arriving tomorrow really have my hopes up. That would be a great first day of Thanksgiving break. Granted, the CSR's could just be getting their **** together in an effort to calm us all with a plausible story :(
[Nexus 4 General] K Rich:
As much as I want to believe this "new info" I truthfully can't until I start seeing the shipping conformation emails trickle in.
[Nexus 4 General] megapixle:
If I had a nickel for every time the phrase "grain of salt" was used in this thread, I could buy a Nexus 4.

Oh wait...