yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] omrij:
Just talked with Google CSR

they said I should be getting a tracking number in three days

it will take time till it get to Israel :(
[Nexus 4 General] [hfm]:
People need to chill out until Wednesday.

Google is not even wrong, no matter how bad the communication has been, until you don't have your phone by the time you wake up on Wed morning. It's not officially 6 business days until then.
[Nexus 4 General] locsplitter:
Yeah, it might take a bit longer with that little conflict thats going on over there...
[Nexus 4 General] thekooliest:
When I bought the phone it said 3-5 business days. It also said 2-day processing and 2-day shipping. It 4 and a half days of processing without a single email update. I think it is time that we can start going crazy.
[Nexus 4 General] xSunny:
Just called my bank on there end the charge is still pending from the 13th but for me it does not show.. They said even if google tried to recharge the account it wont show the recharged date but still the original date...
[Nexus 4 General] nexo85:
If we dont get shipment today then were basically screwed till next week right?

From my understanding thursday and friday is a holiday in the US? So ups wont have delivery? Pls confirm.
[Nexus 4 General] Acuity:
Only till next week? I like your optimism. :good:
[Nexus 4 General] emuneee:
UPS 2DAY Air does delivery on Friday.

Just a note, reset your expectations to not expect your phone until next week at the earliest. You all will sleep better.
[Nexus 4 General] moosery:
Yes - and they have broken that contract. That would render it void. Do you want to render it void? They've told you exactly how to cancel.

p.s. I dont agree with the above, that's just the legal standpoint I'm afraid!
[Nexus 4 General] nexo85:
Its like we get a holiday from complaining until next monday then we can all start rambling all over again, XDA style!
[Nexus 4 General] tulongest:
Fixed
[Nexus 4 General] the_r2d2:
I work at a big firm in Manhattan, and according the mail guy... multiple people at the firm got their phones delivered.

WTF GOOGLE, WTF?

LL3
[Nexus 4 General] lionheart7282:
http://www.change.org/petitions/goog...ckorder-fiasco almost there.
[Nexus 4 General] :
Submitted to all above.
[Nexus 4 General] NexUsandThem:
Me too. I got an email from my CSR @ 1:32 am stating my order has been forwarded to a specialist. No update either. When I asked for an order update I never got a reply... :crying:
[Nexus 4 General] kzoodroid:
No. I'm sure if you dug around in the Google Play store somewhere it says in the fine print based upon availability of items. Back ordering is fairly common especially with on-line stores as inventories aren't immediately updated.
[Nexus 4 General] Jasonator:
All of you guys still have either pending or card "holds" on your account. Mine is cleared. Cleared on the 14th in fact. Money is taken and gone to Google. That said here is my status if anyone is interested....

Ordered 13th at 2:32 UTC

I did get email confirmation right away

Got B/O email on the 15th. Figured WTH....just went with it.

and beyond that, nothing. no shipping, no follow up.

Those of you that your dates have changed it would make sense that they did re-authorized the amount again to keep it pending. But like I said for me, the date has not changed and my money is gone.
[Nexus 4 General] wililye:
ㅠㅠ

"Thank you for contacting the Google Play Store. I've reviewed your account and can confirm that you've successfully placed your order. Your order is now successfully charged."

what's this mean? they're redy to send my phone or what ? :confused:

It still showing

Order November 13, 2012 11:56:16 AM UTC-5

Shipping estimate: November 15, 2012

and I got BO mail. and I called them she check my order and said everythings ok and I'll have email confirmation 24 to 48 hour
[Nexus 4 General] nexo85:
I give up. Time to buy one from ebay. Average ending price for 16GB is 570 dollars. FML
[Nexus 4 General] twayneo:
Ya mine too still pending but updated to today. I have lost all faith are phones are going to be here this week or even the next week. AND if google puts the nexus 4 on sale before all of our phones ship i am going to FREAK out.
[Nexus 4 General] Serious_Beans:
Spoke to 3 different Google CSRs and they all assured me if I didn't get a BO email that I will be receiving tracking info either tonight or tomorrow and if not to call back because I'm definitely getting one in this week. So if you're in limbo 2 give Google a call and you should probably get the same info.
[Nexus 4 General] f1seb:
Oh hai guis!!! Nothing new right? Yeah I thought so......

Oh well going to read some of the older stuff.
[Nexus 4 General] Plexicle:
Something quick I whipped up on G+, too. Feel free to help +1 and share to help spread word.

https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
[Nexus 4 General] thekooliest:
I bought something from NewEgg late last night..and omgoodness it shipped out this morning? How the hell is that possible.
[Nexus 4 General] twayneo:
there getting your hopes up and telling you what you want to hear so you get off there line.
[Nexus 4 General] decepticon:
Same with mine too
[Nexus 4 General] Shadowguy:
Mine still pending. With update date of the 17th. I want to wait but then i want to give up as well
[Nexus 4 General] nexo85:
Lets do this guys!! Keep bumping that Google +!!!
[Nexus 4 General] Dr. Bocephus:
This might be a little off topic or maybe not, considering all of Google's issues atm.

If i am in chrome on my gmail page i cannot access drive or calendar from the top links ( on a PC), ironically if i use IE i can.

Anyone else?

I can access both of them but i cannot click on anything once i open them.
[Nexus 4 General] Ravynmagi:
I was trying to be patient and not to bug Google's CSRs regarding my order since I didn't think it would make my phone arrive any faster anyway. But now that it's Monday and I still haven't heard anything, I figured I waited long enough.

I called Google and I don't know if what I heard is old news by now or if it's just a CSR telling me a story. But what she told me is rather disturbing news.

She said their system crashed on the 13th during the orders and a bunch of orders got "stuck in processing" and mine was one of those orders. She said that now that I've called, she'll contact the shipping department to escalate my issue and get my order unstuck and I should be hearing something soon.

First... WTF Google? Second, this sounds EXACTLY like what Google told me during the Nexus 7 debacle. So I'm trying to decide if I should believe Google is this incompetent or if this is just some weird story CSRs decide to tell customers on some odd illusion it's supposed to make me feel better.

*sigh* If what this CSR tells me is true (of course take it with a grain of salt), then it sounds like people in limbo need to call them to get things moving.
[Nexus 4 General] DroidDavi:
Seems no one has gotten shipping info
[Nexus 4 General] Geauxn:
Worst post in this entire thread. Congrats!

You really want people's taxes to go towards a court case cause you didn't get your phone fast enough? I'm extremely annoyed by Google right now too, but holy crap.
[Nexus 4 General] wcdude18:
As much as I'm DYING to believe this, I just can't put any stock behind ANYTHING the CSRs are telling us right now. With so many diverging and blatantly incorrect responses from them, it's painfully obvious that they are clueless about:

1. What really happened during the FUBAR release Tueday.

2. What the protocol is/has been for fulfilling orders.

3. What the status of any one order is at any given time (unless you've already received your device).

4. When we can expect shipment.

5. When the phone will again be on sale at the Play store.

I'm just as anxious, excited, bummed, frustrated, angry, upset as everyone else here. I really do wish I could believe what CSRs are saying. But based on everything that's occurred to date, I have to take everything with a grain of salt.
[Nexus 4 General] AIovanna:
People want and have a right to updates on their orders, no company should keep their customers in the dark....Google should have said something by now...
[Nexus 4 General] wngmv:
Anybody has the link to the Google Doc/drive table where it has the informaiton of the status of our orders? I would love to attach that to my hate mail.
[Nexus 4 General] e-dub:
mine JUST updated to show that it was picked up in louisville today at 12.21 (it's 12.23 central now as i type this), and i had been checking it all morning.

eric b
[Nexus 4 General] smith10:
Whats the number again?
[Nexus 4 General] AIovanna:
Mine was supposedly forwarded to a specialist last Thurs.....nada
[Nexus 4 General] Geo411m:
My wife purchased a gift for our niece yesterday on Amazon and I got the notification from UPS and I got excited thinking it was my order.
[Nexus 4 General] Luxferro:
Wednesday it will be 7 business days. Orders went through at 8:30ish AM PST on the 13th, and sold out in 20 minutes. So you're saying 8:30AM to 7:PM, almost 12 hours doesn't count as a business day?
[Nexus 4 General] Plexicle:
Thanks for the +1s and reshares so far guys. We can also keep up conversations within this post. Add other Google people and/or pages to it as well! This might be a good way of getting a higher-up attention!

https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA
[Nexus 4 General] bozzykid:
It's possible because you bought from one of the few web based merchants who can handle high order volume. Was the product you ordered off newegg ordered by hundreds of thousands people in the same hour? Just wondering.
[Nexus 4 General] [hfm]:
Because that's ALL newegg does.
[Nexus 4 General] Geo411m:
I don't think that's true, if it was many people would have had their orders "unstuck" considering we call plenty of times.
[Nexus 4 General] NelsonTheMoron:
Just wondering, but we are supposed to wait until Wednesday now to know if we get shipping information now? Really? Were we supposed to get another charge onto our bank accounts/paypal/etc. today?
[Nexus 4 General] ghostrid3r:
o rly?
[Nexus 4 General] [hfm]:
I never count the day I order it since I'm EST. But I suppose we can on this case. :)
[Nexus 4 General] kzoodroid:
And I've ordered from Newegg where it was a cluster **** just like my Google experience on multiple occasions. They had one of the most unreliable check-out systems for a very long time. It used to be a nightmare to order from them on-line.
[Nexus 4 General] Ittoryu:
If I'm from Canada, is there a way I can contact UPS to know whether my order has been shipped out or not? I haven't received any updates from Google since my order confirmation which is ridiculous. I'd at least like to know if my order has been shipped or if I'm on back-order or whatever is going on.

Any help would be appreciated.
[Nexus 4 General] menting:
the quick answer is : no
[Nexus 4 General] lukaville:
bit.ly/Wq81OX
[Nexus 4 General] locsplitter:
I tried. They couldn't find anything in the system shipping to my address.

Limbo level 2: The Forgotten.
[Nexus 4 General] ralexand:
Are you f'ing serious?
[Nexus 4 General] jmejiaa:
Order last update moved to 11/19 for me. Still pending, I did get a BO email.
[Nexus 4 General] earlyberd:
Then why didn't Google sell these through Newegg? :laugh:

I think they were probably able to get away with the $300 price tag because they put a grand total of $0 into the ordering/purchasing infrastructure. If they actually invested in a system that worked, we probably would have seen a minimum $100 price increase.
[Nexus 4 General] Freshly_Snipes:
I just got served.... I got excited and this pos rolls right by me. Lol...No phone for me today I guess.
[Nexus 4 General] Dr. Bocephus:
Are you fcking serious?
[Nexus 4 General] locsplitter:
Wow, look at that magnum on the left, completely G'd out. I think mine is a bit more refined, comments?
[Nexus 4 General] richteralan:
The few threads in Slickdeals did it.

We must order ASAP.
[Nexus 4 General] munchy_cool:
alexa's bad ..sorry guys
[Nexus 4 General] ericshmerick:
I recommend everyone use this time to ensure your Google Play (wallet) payment info is up to date!
[Nexus 4 General] munchy_cool:
people on slick reporting they called and got time as 12:00am PST from reps (again I mention they mentioned reps said they do not have a time from the bosses but that's what they have been hearing as well ) ...lol ..this is crazy ...Google why you give no time ...
[Nexus 4 General] Plexicle:
My Python script just alerted me of a change!

Official bumper has been added to the page for $19.99!
[Nexus 4 General] Armon2:
bumper cases added to google play store :) pricy :(
[Nexus 4 General] kcls:
Black only? That kinda suck. But cool nonetheless!
[Nexus 4 General] munchy_cool:
dang ...you the man bro ...coming soon as well...
[Nexus 4 General] Jasonhunterx:
They need a cover like the GS3
[Nexus 4 General] Roxy:
Damn that's expensive...

I think i'll wait for a case from SGP.
[Nexus 4 General] GrandMstrBud:
I wonder if the Nexus 10 will have the 3/4G model like the Nexus 7 has now. Well not sure if it's available yet for the 7 last I checked it was coming soon
[Nexus 4 General] mackster248:
A lil pricey, but still cheaper than what carriers would ask for. At TMO store it'll probably be like 30 bucks or more. :(
[Nexus 4 General] bfspider:
Rumor that there might be other colors:

http://forums.androidcentral.com/ne...exus-4-google-employee-possible-pictures.html
[Nexus 4 General] munchy_cool:
let google and lg make some money on the accessories :)
[Nexus 4 General] ceroglu:
May be we should all get on here and give a thumbs down on the SD thread? Over quarter of million views, this is insane!

http://slickdeals.net/f/5402284-NEW-Nexus-4-299-8GB-349-16GB?&page=145
[Nexus 4 General] Anouk69:
BOOM! Just ordered my Nexus 4 16GB from the Australian Play Store! :good:
[Nexus 4 General] galaxys:
I'm stoked for midnight to arrive! :D
[Nexus 4 General] kcls:
That was proven to not be a bumper though... plus this black bumper looks entirely different than the supposed purple bumper on wired's review.
[Nexus 4 General] Nucleotide:
I've just placed my order for the Nexus 4 via Google Play Australia store. No joke! Got confirmation email and all. Go check it out. :)
[Nexus 4 General] tietherope:
But they are almost the same price.
[Nexus 4 General] megapixle:
Complete contact list if you want to make your voice heard:

http://www.theverge.com/tip-us

http://www.androidcentral.com/contact

http://phandroid.com/contact/

http://www.androidpolice.com/contact/

http://www.talkandroid.com/contact-us/

http://www.engadget.com (click on TIP US)

http://www.gizmodo.com (tipbox@gizmodo.com)

http://arstechnica.com/contact-us/

tipbox@gizmodo.com

Let's try to get some coverage of this disaster.
[Nexus 4 General] Ravynmagi:
I agree, seems weird that after all the people calling, it's the first I'd heard of this issue (at least with the Nexus 4 orders).

I'm just wondering what the heck is with Google's CSR training program. It's curious that a CSR told me the same line about "computer crash" and "stuck orders" during the Nexus 7 shipping delays too. Is Google telling their CSRs to blame issues on computer problems, is that a wise thing for a technology company to be saying to it's customers? Geez.
[Nexus 4 General] vbhtml:
Dear Google,

Remember those days, about 10+ years ago, you would order something on eBay and you would not get any tracking numbers and hope that it shows up at your door a week or two later? This is what it feels like right now.

My hopes are getting low, and this might be a Nexus 4-less Thanksgiving. Please prove me wrong.
[Nexus 4 General] luckylui:
https://docs.google.com/spreadsheet/ccc?key=0AtMXcilZpAmedDBtTUlkWkNuVjRJM1htMW1TSjZic1E
[Nexus 4 General] DroidDavi:
This wait till Wednesday is bs. If we wait till then we have to till next week. If we don't get info today or tomorrow were waiting till next week
[Nexus 4 General] josalvmo:
Keep us posted :)
[Nexus 4 General] wngmv:
Thanks!
[Nexus 4 General] Ricolando:
Well mine arrived about an hour ago. Loving it so far!
[Nexus 4 General] Shadowguy:
PICTURE OR IT DIDNT HAPPEN

were you in limbo? BO?
[Nexus 4 General] Plexicle:
https://plus.google.com/u/0/114261440449469571809/posts/bwnLP4C4vJA

Sorry to plug the G+ post again, but it's blowing up. This is a great way to try and DIRECTLY get a hold of people in charge. Add other relevant blogs/Google employees/etc. in the comments for them to see it as well. All we're asking for is an update. That's all.
[Nexus 4 General] Freshly_Snipes:
That's nice. Yeeeeeeah that's the neighbor. He's a new owner from Miami. His truck is tricked out too.
[Nexus 4 General] robg2008:
lvl 2 limbo ordered at 11:33am est, am i the only one who doesnt even think google has a phone to ship me....i highly doubt at this point esp. with it looking like no one got shipping emails today that they have a phone to send me in the first place.
[Nexus 4 General] twistkick:
That happened to me too.. except the specialist never got back to me.
[Nexus 4 General] MaxCarnage:
I was referred to a specialist Saturday morning; haven't heard a damn word.
[Nexus 4 General] NelsonTheMoron:
WOW...I just called up Google right now and they told me that I might be on BO even though I did not receive a BO email.

From the conversation:

"Considering how this is the 19th already, there is a really high chance that you might be on the BO list, even if you have not receive the email for it. There is a chance that you will be getting the shipping information today, but the chances are, you are most likely on the BO list. Originally, those who are on the BO list would have to wait 2 weeks as of today, but we might be able to ship it out before then. The shipping fees has been waived, and we apologize for any problems that this may cause. We understand that you are frustrated with how the orders were handled, and we apologize that it happened like this... blah blah blah" (I stopped caring afterwards).

So yeah...those of you that are in limbo, there you go; this is what I thought would happen if I call them anyways... There is "a really high chance" that we are in the BO list.

UPDATE: The email I got for the call

"Thank you for contacting Google Play! I understand your concern. It was my pleasure speaking with you today.

We are working to ship all items in your order as quickly as possible within the 3 week time frame. You will receive an email confirmation as soon as your order is processed and on it's way.

Please be assured that your credit/debit card wasn't charged twice for Google Order # xxxxxxxxxxxxxxxxxxxxxx

The second transaction you see from Google is actually a pending authorization request between Google's billing system and the bank that issued your credit/debit card. Authorizations are used to ensure that the necessary funds are available in your account before an order is charged.

To view your charged order, sign in to your Google Wallet account with your login email address and personal password at http://wallet.google.com

To learn more about authorizations and when this amount will be removed from your account, see http://www.google.com/support/wallet/bin/answer.py?hl=en&answer=105940

Once an order is charged, most banks remove the authorization from your account. Bank processes vary, so please contact your bank for specifics.

As background, this situation occasionally occurs when a card is declined. If your card declined when you placed your first order, and you then placed a new order with an updated card, both orders would have resumed processing and been charged. With Google Wallet, you have seven days to update a declined card. Your order won't be officially cancelled for seven days after a card is declined.

If you'd like to cancel an order, please contact the seller to make this request. Should the seller not be responsive to your request, please provided the details by filing a claim with Google Wallet at http://www.google.com/support/wallet/bin/request.py?contact_type=claimb so we may help resolve the issue."

I only got the final part for the email -_-....avoids placing the first part...
[Nexus 4 General] angrymachines:
Yeah I doubt I'll hear anything directly from a "specialist" even though it seems like my order has been escalated to them by two separate people.
[Nexus 4 General] Vahndroid84:
Gave you a +1

I didn't ordered yet...but glad to help you
[Nexus 4 General] TFJ4:
I called and for the first time they acknowledged that my order (limbo 2) had a problem, sent it to a specialist. Optimistic if anything will happen though
[Nexus 4 General] Shadowguy:
My baby 580 HP
[Nexus 4 General] robg2008:
the only specialist the google play reps know is the hold button...
[Nexus 4 General] sixspeed:
So I also had my order dates changed twice over the weekend... typical 13 > 17 > 19 progression. No updates aside from this. No tracking number, and no BO notification. I've had about enough, so I called with the intent to cancel. I had explained to the CSR my situation and ended up escalating it to a supervisor. There was one particularly fun part of the conversation that went a lot like this:

me: "I didn't get a tracking number or a backorder e-mail."

Google: "Then your device is not on backorder."

me: "Then can you tell me if my device is available to ship?"

Google: "NO."

me: "...so my device is on backorder then?"

Google: "Your device is not on backorder."

me: "But if you don't have a device to ship to me, then doesn't that actually mean it's on backorder?"

Google: "Your device is not on backorder."

THIS IS HOW A CRAZY PERSON TALKS.

The supervisor did agree to check with "a different department that is handling the order processing," and that I should have an answer within 48 hours. I'm going to wait it out and see what happens, it's not like I'll get the phone before next week anyway. I don't even know why I've hung on this long anyway, I think I just like to make myself mad?
[Nexus 4 General] MaxCarnage:
Since no one has reported getting shipping information today I guess we're all on back order.
[Nexus 4 General] zizo79:
I just had to turn off the notification sounds on my phone.....freaking torture!
[Nexus 4 General] locsplitter:
mm, if I had a ZL1 I'd see how fast I could make it to google's headquarters and pick up my phone in person :P
[Nexus 4 General] np231:
Hey, you might wanna put that link in bold and big letters in the OP all the way at the top so more people can see it.
[Nexus 4 General] P00t:
Since we are on the internet and we dont know each other, im gonna assume that tht car is not yours.
[Nexus 4 General] megapixle:
Hey guys, just wanted tell you that after spending so much time dealing with this fiasco, I am now a Specialist. Any questions, let me know, I'm happy to help.
[Nexus 4 General] NelsonTheMoron:
That's what this CSR told me. She kept saying I am most likely on BO. I didn't really believe her, since I didn't get the BO email...but there's still the chance.
[Nexus 4 General] wngmv:
I agree with you. I think Google/UPS has shipped every phone they had and we are stuck in back order. I don't understand why they don't say anything though. More than 10,000 people got stuck and they don't want to credit every one of us with free shipping and some PS credit/a free bumper?

Also I didn't expect any shipping mail today. Today's shipping mail would mean the phones were actually shipped out on Sunday, which couldn't have happened. I would worry even more if nothing happens this evening/tomorrow morning. But it looks we are heading that way.
[Nexus 4 General] xdviper:
Looks like they've gone thru the initial batch they has and waiting for new one. And LG’s manufacturing plant at least I think isn't up to speed with this demand. **** man
[Nexus 4 General] twistkick:
I'm convinced that I am too now, since the lady regurgitated my information back to me instead of relaying it to someone else.
[Nexus 4 General] locsplitter:
My current understanding is if the money is still in our bank account, the phone wasn't shipped. The order is charged when the item is shipped, at least that's what the Order Confirmation email states.

Doubt we'll be seeing this phone before December.