yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Dr Zoidberg:
After it's been positively established that orders are not being filled as FIFO, I'm shocked that Play Store support is still insisting the following (email received Monday at 1500EST):

"Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. "

Come on Google. You know that's a lie. Why keep trying to claim that it's FIFO?

I'm starting to feel that this is nothing more than some cruel sociological experiment.
[Nexus 4 General] nbeebe24:
I'm happy for the few of you that are still optimistic. Google is just going to keep lying to us until they can replenish their stock. I don't expect to see my Nexus this week or maybe for the next couple either. UPS has NEVER let me down. This is all Google's fault. Period
[Nexus 4 General] Trashville:
google would miss out on cyber monday and christmas sales then. what kind of awful retailer would allow that to happen? :rolleyes:
[Nexus 4 General] thebest:
Submitted a complaint to the Better Business Bureau, like some others.

I'm tired of this bull****.

Ordered first and have nothing to show for it, then ignored by Google, then lied to by ALL customer service representatives.
[Nexus 4 General] MaxCarnage:
Hmmmn...Google...awful retailer...
[Nexus 4 General] dkotoric:
I would say that's a pretty safe bet but I would assume and hope that they will not start selling any more until a shipment has been made to everyone that has ordered already.
[Nexus 4 General] Suprasb:
Just called to check on my order that is still pending and had a status of pre ordered. I ordered mine at 8:40am on the day of launch. She said that mine is backordered and I should get it in three weeks. No BO email or anything. I'm pissed!
[Nexus 4 General] devcurious:
From what I understand, that's what the Nexus 7 pre-order people thought as well.

Turns out...not so much.
[Nexus 4 General] DroidDavi:
Thanks
[Nexus 4 General] robg2008:
call back in 5 minutes, it wont be back ordered anymore.
[Nexus 4 General] Ibsonic:
We really need to organize everything.. everyone is saying something.. Why dont we make threads per limbo or something like that, make groups so that everyone can stick together instead of 1 HUGEEE thread with everyone..

My order date still 13, BO mail, no track and trace.. only confirmation, so which stage am I ?
[Nexus 4 General] xdviper:
And yes.
[Nexus 4 General] dkotoric:
Pretty sure at this point we are all BO so no reason to get pissy any more then the rest of us.
[Nexus 4 General] SefEXE:
They already cancelled December!
[Nexus 4 General] lskeys:
Ordered Nov. 13th 5.08 Central Time

Did the refresh thing i.e. f5

Got immediate comfirmation of order

Got Back order email on 15th of Nov.

Order still Pending. Nov. 13th

Called and emailed google several times

Latest email reply:

Hello L*****

Thank you for contacting us. I apologize for the delay of the order of your Nexus 4. I'm escalating your order as to push the order manually through our system.

If you have any further concerns feel free to respond to this email.

Thanks,

W*****

The Google Play Support Team
[Nexus 4 General] gbohm:
source?
[Nexus 4 General] Novi84:
Look, I just want to know if I will get my phone this week, or in 3 weeks. I don't care about free bumpers or free shipping. All I know is that I ordered a high price item, paid for premium 2-day-shipping, and I'M NOT EVEN GETTING A FRICKIN CLEAR ANSWER ABOUT WHEN I CAN EXPECT THE STUPID THING!! It's funny how a company that has openness as a core value is complete shut still! Pathetic is what it is.
[Nexus 4 General] MaxCarnage:
The Nexus 7 situation was a bit different. The problem with that debacle was that they hadn't given those of us who had pre-ordered (on the date of the announcement in my case) any kind of date by which to expect delivery, and suddenly they were out there available in retail stores. As someone who ordered early I got my N7 on the first day that shipments started getting delivered, so that worked fine. I was mostly irritated because, as I've mentioned here before, my father-in-law bought an N7 from a Staples two days before my pre-order was delivered.
[Nexus 4 General] itznfb:
There is no point. That would just make a mess of things and the separate threads would be closed anyway. XDA has already been generous enough to leave this thread open when it doesn't really belong here anyway.
[Nexus 4 General] SefEXE:
Don't hate me.

http://www.androidpolice.com/2012/11/17/sorry-santa-google-cancels-december-in-android-4-2/

:D
[Nexus 4 General] digitalsmoke:
Tweet this

@androids @Androidcentral @phandroid @verge @bgr @Gizmodo @joshuatopolsky 17000 posts & no word from #Google #nexus4 bit.ly/Xz7F8X
[Nexus 4 General] gbohm:
fifo and filo is not fore customers but goods it only means that the first good in gets out first or last.

customers should allways be served "fifo"
[Nexus 4 General] krypto16:
LOL...try adding a birthday for a contact using the people app in 4.2...December is gone bro
[Nexus 4 General] Trashville:
this is what the google wants, to seperate us into warring tribes bickering over scraps of smartphones, we need to stand as one against our common enemy, smash the backbone of our miseries that is the google customer service, end this nightmare or uncertainty.

only through unity do we have a chance at knowing when our nexus 4 will be delivered,
[Nexus 4 General] dirtyhamster73:
Bhaaaaahaaaa! You know, I just noticed it was missing the other day!
[Nexus 4 General] gbohm:
nah no problem a retailer in germany is getting it on 12.15 i am all set.

preordered and it is one of the biggest resellers in germany (media markt) paid 395€
[Nexus 4 General] jmejiaa:
They were probably like F you Mayan's we're just skipping that all together.
[Nexus 4 General] Euler MD:
What email did you email specifically
[Nexus 4 General] thekooliest:
My email that I am about to send out to am many people as I can. Based mostly off of user hfuizo's email. Please feel to share corrections and email it to as many sites as possible (be ware there is a couple places where you should fill in info).

http://bit.ly/S6DNNJ

When I get some feedback I will start a thread (unless OP can be updated?) with this and sites that it can be submitted to (as well as post to reddit and G+). Any shares are greatly appreciated.
[Nexus 4 General] barondebxl:
Finally just received mine. I wish the best of luck to you guys!
[Nexus 4 General] smargarites:
i just got off the phone with a csr. from the looks of what everyone is posting and what was said by the csr. we are the back order group even if we didnt receive the email. I think for once since this whole thing started the csrs are telling the truth. as much as i hate it. im glad that i have a phone right now to use till it comes. but damn it i want that phone. my order went thru 10 mins after the release. so there should be no reason for me to be back ordered and all the others that ordered after me get their phones. i guess now i wait.....

edit- i also got the csr to put a request of free shipping and a free bumper. Plus i asked for a ref# for our conversation. heres to hoping that i will get a free bumper out of it.
[Nexus 4 General] jnewman1991:
I was bored and called CS again. Asked about my order and they said it was in the warehouse waiting for a shipping label to be created. My reply was "Just like I was told on Thursday, Friday, and Saturday?" The guy was quite after that and said that this was really the case. I told him I'd be calling him tomorrow. I just want these people to tell me the truth. That's all I ask.
[Nexus 4 General] thekooliest:
When did you order?
[Nexus 4 General] HyperM3:
Thats funny considering the person "sparkle" I spoke to this morning admitted to me that the system went down "at some point" thus jumbling up all the orders and it became random after that. I was informed that the timestamp on my order was one of the first but the computer didnt look at it that way. I havent gotten any delayed emails or shipped emails. Just the same old "google has received your order" status.

Weak.
[Nexus 4 General] Euler MD:
Who do we start sending this to
[Nexus 4 General] [hfm]:
Nothing is true. Everything is permitted.

Assistance Creed.
[Nexus 4 General] Galactic2:
Officially out limbo level 4. Phone delivered....10 minutes away from home.

Good luck guys!
[Nexus 4 General] James BlackHeron:
There are only two groups:

Those who haven't had their devices shipped

Those have had their devices shipped

Everyone in group two is in the same boat. Some have had them delivered already and the some people's phones are still in UPS's hands and will be delivered in a couple of days short of yellow notes or other UPS screw-ups.

But the rest of us who haven't gotten a shipping notice are still all in the same boat. It's a black box and the guys shipping them are the ones in control. Google doesn't know any more than us about any one particular individual order. The only information Google knows is how many orders they forwarded to the black box warehouse and how many orders (and to whom) have shipped out. They can probably figure out how much longer it'll take these bozos at the warehouse to finish expediting them by seeing how many phones are still waiting to be shipped and how many have gone out so far but I bet that figure is depressingly bad. That's why the CSR's are blowing smoke up our behinds every time someone calls. You really don't know how bad it really is.

But for the most part this whole process is beyond the control of Google just as much as it is for each and every one of us who is still waiting. The warehouse bozos will ship our phones when they get around to them and not a minute sooner. I bet they have knocked off already for thanksgiving and won't be shipping again until next week.
[Nexus 4 General] devcurious:
In my humble opinion, that is exactly what could happen to us.

We've all been back-ordered. So that means whenever the next batch of devices come, we will basically be thrown in with everyone else that will also be trying to get one, including retailers like T-Mobile. The only difference I can really see, is that in the case of a pre-order, you actually did give Google money, which makes it even worse. If you have given them money already, then no one, including a retailer, should be receiving their device(s) before you.

I also think that because in our case, we aren't pre-ordering, it gives Google all the more to screw us over for the next batch. Once the next batch comes, we are no more special than anyone else trying to get one. Now one might think that at least ethically, Google would say, "Let's take care of the people that got the shaft first, then we'll open it up to everyone else".

But with how they have handled this situation, why would I think they would handle the next batch any better? They've had 2 consecutive "high volume" product launches, and as far as people getting screwed (not just left out), they're 2 for 2. Why shouldn't I expect that streak to continue into the next batch?
[Nexus 4 General] Trashville:
sparkle is a drug user's name. don't trust sparkle.
[Nexus 4 General] Ibsonic:
Could someone explain me what limbo stands for?

Limbo 1

Limbo 2

Limbo 3

It gives me a feeling like, Limbo from the movie interception, dream within a dream? xd so "lost"
[Nexus 4 General] digitalsmoke:
This is great! DO IT! the only way you will get answers is if the Tech media starts questioning Google
[Nexus 4 General] Antiflash:
QUESTION about packing slips

Has anyone who has received your N4 can confirm if they include prices in the packing slips or any kind of "invoice" with prices is included in the box?

I intend to import one 4 and one 10 and it would be great if I can "declare" my own value to customs instead of them using the included invoice and save on taxes.
[Nexus 4 General] enviii:
YOU CANT HANDLE THE TRUTH!

I'm sorry I couldn't resist. It was just too easy.

Sent from my One X
[Nexus 4 General] qreffie:
Congratulations on getting your device!

Having said that, it would be very helpful if you could tell us

WHAT TIME YOUR ORDER WAS PLACED

. We all bought it when it was first released online, that's why we're all upset.
[Nexus 4 General] MaxCarnage:
I don't believe that Google is even part of the distribution process. These phones at being held and shipped by ups.

Sent from limbo.

---------- Post added at 03:17 PM ---------- Previous post was at 03:14 PM ----------

See my sig.

Sent from limbo.
[Nexus 4 General] barondebxl:
Tuesday at 8:49 am PST. got tracking friday, arrived this morning but just got off work now and got it. Have yet to unbox it. Im sorry for those of you that dont have it yet, i hope google gives away play store credit or a free bumper or something. Thats the LEAST they can do. A$$wipes(google)
[Nexus 4 General] AIovanna:
Not all strippers are drug users....
[Nexus 4 General] elias0441:
I have a feeling those google csr are spying on us here.......and laughing...
[Nexus 4 General] Jasonator:
Thought this might be appropriate.....

Here you go.
[Nexus 4 General] Ibsonic:
Ah, nice thanks mate.. so im in limbo 3.

Which of the stages, is the most worst limbo you can get ^^ ?
[Nexus 4 General] devcurious:
I believe that as well...but we would be naive to think that people at Google, right now, have no idea how many phones are available at UPS sites...and if that number is less than the number of outstanding orders. UPS has been doing logistics for a long, long time. They know were every single box, Google had sent to them is. I used to work there in college...they know where packages are, and when they don't it does't take them long to report that it's lost. It's not a big deal to them, it's just one out of the millions of packages they process per day.

The reporting is almost robotic in how efficient it is.

Google itself, knows the answer to the question, they're just not telling us.
[Nexus 4 General] thekooliest:
Brother just informed me play support is down again.
[Nexus 4 General] Ajfink:
Now word out of Google about my phone, but they sure can send me two emails today telling me to spend money on AdWords.
[Nexus 4 General] Trashville:
the strippers that don't use drugs are by far the minority
[Nexus 4 General] HyperM3:
Sometimes I doubt your commitment to SparkleMotion...
[Nexus 4 General] MaxCarnage:
They're all pretty much the same at this point, honestly. It was good for a laugh and slightly helpful when I wrote it, but now it's all kind of skewed and irrelevant but it gives us all an identity I suppose. ;)
[Nexus 4 General] projectmisha:
Thought the same thing when I got those emails too!
[Nexus 4 General] Ajfink:
Personally, my Limbo 2 is pretty rotten. I've had zero communication out of Google of any value since my order confirmation. This includes one support email, one support call, and one follow-up email. They have responded to -zilch-.
[Nexus 4 General] lskeys:
Talked to the guy Saturday. Was pretty abrasive in my conversation to him. He promised me a shipment email that Sat night. Emailed him yesterday asking why he lied to me. Also inquired about google's policy about lying to customers. Guess he did not work yesterday. Just got the email today from him.
[Nexus 4 General] megapixle:
Looks awesome
[Nexus 4 General] catcher82611:
I ordered mine at 1:15 EST, and was stuck in limbo #3 until I got the shipping email on saturday. My shipping code didn't work until today, and it just left the Louisville facility about an hour ago. Hang in there guys, you'll all get your shipments soon.
[Nexus 4 General] qreffie:
Really there are 3 groups IMO:

Group 1 - People with shipping confirmation/shipped/received orders (backorder emails don't matter)

Group 2 - People with order confirmations but received backorder emails - these people are may be legitimately backordered.

Group 3 - People with/without order confirmations but received no further updates from Google.
[Nexus 4 General] MaxCarnage:
Don't get me wrong; Google holds all the cards and is 100% to blame for all the miscues and bad information. I'm just saying that it's not like Google warehouse guys are all going to go on vacation and all movement is going to stop. UPS is a pretty well-oiled machine and if there are phones to be delivered they'll get out there. The only real conclusion to come to is that there are no more phones to send.
[Nexus 4 General] jmejiaa:
Good to now I ordered 3 hours before you and have nothing to show for it.
[Nexus 4 General] [hfm]:
I don't think any of them would NOT report on it. In fact... I think they are waiting until people haven't gotten their devices PAST THE TIME THEY ACTUALLY SAID PEOPLE WOULD GET THEM. Which is end of Tuesday..
[Nexus 4 General] Euler MD:
I am currently submitting this to all of the websites
[Nexus 4 General] qreffie:
Awesome!

Thanks for also including your purchase time in your post. Everybody posting shipping confirmations and deliveries should do it like this guy.
[Nexus 4 General] megapixle:
Anybody feel like contacting somebody in your local media to look into this? I know there's a station around here that has a "consumer protection" advocate that likes to do stories about people getting screwed over by companies.
[Nexus 4 General] AIovanna:
That's kinda racist man...I would say in whole most strippers use drug....:eek:
[Nexus 4 General] emailrob:
Perhaps google needs to invest in shipping/receiving technology...

I too believe this is UPS farking things up, but google didn't set an infrastructure to support the amount of orders. Given they don't appear to manage the whole distribution chain, they are completely reliant on shippers to do things correctly.

With an 'about 3 week' delay email, it likely means they are making more. So even when they eventually arrive in the US, no guarantee they will be allocated to people in order. It also wouldn't surprise me if they start opening up the order process again, as they are losing momentum. if that does happen, it will only go to piss off back orders further.
[Nexus 4 General] MaxCarnage:
Almost like...limbo groups... ;)
[Nexus 4 General] ddenson:
So there haven't been any shipping emails sent today? - I literally can't read the thread, so forgive me if someone has said so already...:(
[Nexus 4 General] SefEXE:
Strippers are a race now?
[Nexus 4 General] AIovanna:
Nope...we all are BO'ed..
[Nexus 4 General] Trashville:
edit: nevermind, misread
[Nexus 4 General] sarcosis:
This and they actually need information from a source. As a journalist, you can't post anything without a source as news. If Google isn't releasing information, there is nothing to report on other than hearsay. They can do an aftermath and do an Op-Ed, but until then, we are screwed mainstream wise. I saw that the Consumerist picked it up, lots of mainstream people read that blog, so it's a good chance that it will gain some kind of traction some where.
[Nexus 4 General] AIovanna:
That went waaaay over your head man...:good:
[Nexus 4 General] marnel47:
I find it funny how once someone has shipping information and can track via ups, their demeanor changes to "don't worry fellow members yours will be here soon." Easy to say when at least you have answers, it does none of us any good by your reassurances :P
[Nexus 4 General] WhenBearsReign:
And you didn't get a backorder email? I ordered mine at 1:09 EST and got put in Limbo 3. My thought is that backorder emails that went out are based completely on logistics. The Limbo 1's, however, are probably more complex.
[Nexus 4 General] kazpsp:
Dat google....

Lets share the word of dissapointment tweet on the hashtag #nexuslimbo and express your hate !!!
[Nexus 4 General] blackpaw78:
Quick preview of the camera, took this pic today :D

If anyone wants anything from the nexus, im open to do some pics, etc.
[Nexus 4 General] Ibsonic:
Well, from a guy like me , Limbo stage 3..

Here you go:

"don't worry fellow members yours will be here soon."

@ guy above, did we ask for your opinion about the camera -_- I know that ur very enthusiastic but every1 is angry here..

move along, nothing to see here..
[Nexus 4 General] Euler MD:
I feel like sending a manual letter to google, like one on paper that you need a postage stamp for.
[Nexus 4 General] SefEXE:
You could say I was a bit...

short-sighted.
[Nexus 4 General] Trashville:
sorry i was raised on a farm :(
[Nexus 4 General] menting:
this aint the place for that man.
[Nexus 4 General] MaxCarnage:
Are you serious? Journalists write articles based on hearsay and observation without sources all the time. Tech blogs especially are more than happy to post stuff just from tipsters; a bunch of people telling them that they haven't heard anything from Google since Tuesday would (should) be more than enough for them to start contacting Google's PR department. You've never seen an article where they say that they contacted so-and-so but haven't heard back yet?
[Nexus 4 General] ralexand:
You're kind of a ****, huh?
[Nexus 4 General] Google Play Support Team:
This is Jonathan, from Google Play Suport Team.

First, let me start off by extending my deepest sympathy to all the people that ordered their Nexus 4 device on nov. the 13th and still have not received it yet. We at Google Play value your business and are doing all we can to fulfill orders as soon as humanly possible.

Unfortunately, as many of you know by now, the demand for the Nexus 4 device was so overwhelming, that our internal servers processesing the orders crashed, and we had to resort to a secondary processor for said orders. This caused a multitude of problems, including but not limited to duplicate or triplicate orders, missing orders and the such. We understand that you have been frustrated by the lack of information, but again, let me assure you that we are getting everything in order, so that we can process the rest of the orders in a timely fashion. As mentioned in a prior email sent to customers, your shipping fee wil be fully refunded, and we are looking into offering something extra to our affected customers, such as Play Store credit or a free accesory for your Nexus device.

To answer some of the most common questions, if youre seeing a date change in your Play Store orders screen, that means that your order has been revised by our team, and has already passed final verification. You can expect to receive shipment confirmation emails in the very short term (within 48 hours). We do have stock on hand, and will be working troughout the week with our partners to fulfill as many orders as we can.

We will issue a formal statement in the coming hours, so please stay tuned.

Sincerly,

Thomas J,

Google Play Support Team
[Nexus 4 General] qreffie:
Well yes, but as we get further and further away from that post (that was like 500 pages ago) people are starting to lump the "betrayed" people in with the "forgotten." Just making a clarifying post.
[Nexus 4 General] devcurious:
Agreed.

This is not UPS. UPS handles the processing and delivering of millions of packages, worldwide, every single day. They have logistics down to a science, and could do it with their eyes closed.

However, the old 'garbage in-garbage out' paradigm applies here. UPS can only be as efficient as the inputs into their system. If Google is sending them erratic, sporadic fulfillment information, then there will be erratic, sporadic fulfillment. They can only process the data and packages they are given, they have no control over the manner in which either are provided to them.
[Nexus 4 General] jellis24:
I was doing this very thing today, to send to the Detroit area media outlets, and when I contacted Google's Press Team to comment on my article, the only response I got so far was:

"Dear James,

Thanks for your inquiry. I've sent your note to our customer support team and they should be reaching out shortly to help you.

Google Press Team"

So, I'm not expecting any official statement from Google on this... I'm sure it will be just the usual run around...
[Nexus 4 General] SefEXE:
Woah.
[Nexus 4 General] Euler MD:
My order hasn't been touched since Nov 13 you bastards.
[Nexus 4 General] 20hall:
Hey guys look! I got my Nexus already and you guys dun! So suck it!

Srsly, what does this pic has anything to do with this thread? :eek:
[Nexus 4 General] jnewman1991:
And for those of us who haven't had the date change? What about us?