yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] rbsdca:
Hi all,

I'm not trying to rub it in....just providing the facts. I ordered my N4 16GB 12/10/12 at 10pm Pacfic Time (through Google Play Store). The order confirmation come within a minute. I received an email today (12/12/12) at 1:03am the item got shipped. I also got the the 6-7 weeks delay in the order confirmation.

Suggestion to the people who have been waiting awhile: Order a second phone and see if it gets shipped sooner. If two phones arrive, refuse one of the phones from UPS. You might lose out on 13.99 for the 2 day shipping but it might help to get your phone sooner. Later.

Here is my tracking information:

Location	Date	Local Time	Activity

San Diego, CA, United States	12/12/2012	9:44 A.M.	Delivered

12/12/2012	2:48 A.M.	Out For Delivery

San Diego, CA, United States	12/11/2012	10:33 P.M.	Arrival Scan

Ontario, CA, United States	12/11/2012	9:33 P.M.	Departure Scan

12/11/2012	9:00 P.M.	Arrival Scan

Long Beach, CA, United States	12/11/2012	5:55 P.M.	Departure Scan

12/11/2012	5:36 P.M.	Arrival Scan

Louisville, KY, United States	12/11/2012	4:07 P.M.	Departure Scan

12/11/2012	12:31 P.M.	Origin Scan

United States	12/11/2012	4:27 P.M.	Order Processed: Ready for UPS
[Nexus 4 General] vivek310:
the $30 per bumper (It would cost google a lot less to buy it from the manufacturer) would go a long way in building up the damaged reputation. Imagine opening up your nexus 4 package and finding a bumper along with the phone. I would be very happy!

Apple did the same thing with they had the antennagate fiasco with the iphone 4 ( provided a bumper free to all phones being shipped out. If the customer had already purchased a bumper, the amount was refunded).
[Nexus 4 General] nokkenas:
Nobody knows :laugh: All I care is they deliver on their promised shipping date AND TO BE FAIR. I'm sick of hearing those December orders getting shipped, no offense. I'm not pissed off to those people received their phones.

How to refuse delivery? I heard they just leave your phone at your front door. I'm really considering ordering another one but I really don't want to have 2 phones. I can't afford that.
[Nexus 4 General] vivek310:
I'm just speculating here, but here goes:

last night (12/12) all pending orders flipped from pending to preorder. In my post above, I've mentioned that the correct sequence of an order is preorder -> pending -> shipped.

What I suspect is that Google has flipped every order back to the initial state and is now going to ship out orders based on when they came in.

You would have gotten lucky that your order was placed before 12/12 (before the re-sequencing happened). I think anyone placing an order now will be put at the end of the line, just as it should happen.

Anyone willing to risk another order now and see if my hypothesis works? :D
[Nexus 4 General] SovereigN7:
I like to believe that the pending and pre order isn't as much influence because once your CC is charged, it should ship on the same or next day. I had mine charged with a pre order status and others did as well if that matters.
[Nexus 4 General] rohitbhatnagar85:
The standard replies from them <so annoying>

>>>>>

Hello Rohit,

Thank you for contacting Google Play Support. It was a pleasure hearing from you. I have looked at your account and your device still has not shipped. I have consulted to a shipping specialist to see what the problem is. Please allow 24-48 hours for me to follow up with you.

>>>>
[Nexus 4 General] wilsonlam97:
27 was america only. Include dec 3/4
[Nexus 4 General] vivek310:
Maybe it went through so fast that you missed the 'pending' state :D

So here's my timeline:

Date CC Status Wallet Status Play Status

11/27 Charged $1 and auth Pending <not checked>

for the whole amount

12/10 No change Pending Pending

12/12 No change Pending Pre-order

Don't see the card actually being charged anywhere. Hopefully the authorization holds till they decide to ship.
[Nexus 4 General] SovereigN7:
My order is the Dec 3rd Canadian one, but I've noticed that people who had their order from the US of Nov 13 or 27 were able to get their 2nd order through which was later then the 13 or 27 date.

If you want to take your chance, you could place a order for one now and see if that one ships first before your older ones, which you can cancel.
[Nexus 4 General] vivek310:
By all means. If I were google, I'd just include a bumper with every phone by default. It's a marginal cost addition, but the amount of positive feedback it generates is great.
[Nexus 4 General] yuberion:
Order on Dec 6. Conf. mail received, cc charged full price, 'pending' status till today - on Dec 13 changed to 'pre-order' and money back to cc.

Shipping to US Oregon (then shipping to Ukraine).

Is there problem in my CC? CC country is Ukraine.
[Nexus 4 General] vivek310:
From what I've read, both billing and shipping address should be in the US (or one of the countries where play officially sells devices). Other orders are declined. Try your luck and see how it works out.

Best if both your billing and shipping addresses are the same and they are in the US.
[Nexus 4 General] str1ctlyskillz:
I ordered on Nov 27th and got placed in the 4-5week spot got the confirmation email same day. Yesterday the money was taken from my bank account but I still haven't received any email with shipping info and still pending in Google wallet. Can anyone whos been in the same situation tell me what happened or what's going on? I'm a noob on this forum this is my first post hopefully I don't get flamed
[Nexus 4 General] yuberion:
In Google Wallet billing address of my CC is US Oregon. Or it is no matter?
[Nexus 4 General] PlanBSTi:
I hate you :p
[Nexus 4 General] Boeing100:
Not sure this is right. From the UK thread someone spoke to ho seemed to be a manager at Google CS who confirmed that if it says pending then no one has looked at your order yet, whereas if it changes to pre-order then it's been picked up and should ship soon.

EDIT: Sorry quoted wrong post, was meant to be in response of "The correct sequence of orders is pre-order -> pending -> shipping." from Vivek
[Nexus 4 General] ykazimir:
Ordered and shipped on next day? Riiiiight

And I'm having a brunch with Oprah every Saturday.
[Nexus 4 General] vivek310:
Thanks! I hope to be proven wrong about my sequence. Mine is in pre-order and if what you are saying is right, it should be shipping soon.

The billing address is something you enter when you're placing the order. Check back with your bank if that's allowed.

please do some work and read through the last few pages :). Shipping has been a mess and hopefully things will get sorted out. FWIW, I placed the order on the 27th too and was quoted a 4-5 week waiting period.
[Nexus 4 General] yuberion:
If my CC charged first time with this billing address - I think bank allow that's.

P.S. thx for the reply.
[Nexus 4 General] vivek310:
Yeah - that makes sense actually...I guess it should go thru fine.

Welcome to the limbo then :D
[Nexus 4 General] philipsim@live.com:
I think the google's csr is speaking BS , since i ordered my phone last 7 december , it was on pre-ordered status , if the thing they say is correct ,why didnt i receive my phone?
[Nexus 4 General] CrazySpartan:
lr/fomtot

4-5 weeks here; my order went from Pending since 27th to Pre-ordered today :confused:
[Nexus 4 General] nokkenas:
My order is SHIPPED!
[Nexus 4 General] gbohm:
mine too although i was in the 1-2 weeks shipping window. my card got 359€ pending now to 1€ pending... i had a problem with my credit card but they (play support) said it will still ship in the 1-2weeks window..

i am not hopefull
[Nexus 4 General] mykenyc:
Did it ever go to pre-order?
[Nexus 4 General] patsmike:
My order placed yesterday (Dec 12th, 10 AM) for 1x 16GB morning just shipped. BUT, my order from

December 1st

has not moved an inch closer to shipping. Both changed to "pre-ordered yesterday," but clearly only 1 shipped. I am living in New York.

TL;DR: Google has major issues right now
[Nexus 4 General] Copperhed:
Ok guys. I am going to line out my experience for everyone.

Nov 27th at 6:10pm PST 2-3 weeks Ordered Nexus 4 16GB

Received email confirmation right away and my card was pre-auth for the total amount and disappeared.

Status was "Pending"

Dec 11th-- card was pre-auth again for total amount

Status was "Pending"

Dec 12th-- Pre-auth disappeared

Status changed to "pre-order"

Dec 12th--called Google. Told them I was not happy and was told I couldn't cancel my order. CSR stated she would "escalate" my order and stated it would ship by Friday.

Dec 13th 01:35 am PST --- finally received shipping email.

I am glad it finally shipped, but what a crappy experience. I hope the rest of your phones ship soon.
[Nexus 4 General] nokkenas:
Yes it went to pre-order yesterday. Good luck guys! I hope you all can also make it!
[Nexus 4 General] mykenyc:
I live in New York and scared to place another order because I have the exact amount needed to pay for the phone on my card and would be pissed if they was ready to ship it and tried to charge my card. When I originally placed the order on the 3rd they charged my card and the money didn't come back til the following day or so, so I'm debating.
[Nexus 4 General] GNEXc:
N4 16GB - Ordered on 27th Nov, est. 4-5 weeks. Just got message from Google that it has been shipped !! Finally
[Nexus 4 General] mykenyc:
So it seems people on the 27th are getting shipping and so is new orders on the Dec 11th, some 12th
[Nexus 4 General] nokkenas:
Yeah looks like Google is finally getting better. Is there any 13th limbo orders outstanding?
[Nexus 4 General] zevim2005:
Someone already got shipping email on bumpers???

Ordered two days ago and nothing yet...

Order Date: December 11, 2012 9:12:03 PM UTC
[Nexus 4 General] SacredAce:
Ordered on 27.11. got the shipping confirmation on the 12.12. expecting it today (UPS data says out for delivery), NYC.

Good luck to all who are still waiting...
[Nexus 4 General] deanhoadley:
UK google lottery player here. Ordered 4th Dec at 5.06 (1-2 weeks.) I have called google every day as I know people who ordered after me and received before me. In fact, still no shipping for me as of yet :(. I complained and said look its not on. The google guy on the phone told me they are aware of the problems with shipping and whilst they have no idea why it is happening they are able to refund the shipping cost. SO, although its been a balls-up at least I wont have to pay £10 for the shipping. My advice is wait it out, complain and get free shipping. 2/3rds of the bumper paid for itself... if they ever come in stock....
[Nexus 4 General] vivek310:
What was the time of your order? I'm in the same timeframe too, my order was at 11:44 PST.

Fingers crossed - hopefully, I would have got a shipped mail too. Can't access gmail at work :(
[Nexus 4 General] GNEXc:
Ordered mine on 27 Nov at 07:11 pm -pst
[Nexus 4 General] Deeco7:
Been there done that and that order was left in a limbo too so I had to cancel it. I might try again and place multiple orders.

Today marks a ****ING MONTH since I placed my order!
[Nexus 4 General] ShaunMichael80:
I find it funny all these people who are claiming to be ordering this week are getting theirs shipped can someone post screenshots of their purchase and tracking email if this is really happening I'm gonna be livid.
[Nexus 4 General] mk92595:
My 8gb Nov 27 and 16gb Dec 12 order haven't been shipped and it tells me I can't cancel the order for the 16gb.
[Nexus 4 General] kirandanduprolu:
Its supposed to be still happening and looks like even Google is aware of it, the question that remains is that why arent they fixing it?
[Nexus 4 General] deanhoadley:
They know about the problem for sure. The problem is, they dont know what the problem is. Yeah you heard me right!
[Nexus 4 General] mk92595:
Hope they don't fix it until they ship mine. I've been stuck without a phone since Nov 15.
[Nexus 4 General] snak3ater:
Ordered 2x 16GB at 6:14pmPST..Just a few mins after you..Hope to get shipping email very soon :good:
[Nexus 4 General] Pratz1:
Anyone who placed the order yesterday received shipping mail?

Is it not happening now...the miracle deliveries??
[Nexus 4 General] DowntownJeffBrown:
All right one less Nov 13th order stick in REAL limbo! Congrats my dude!!!
[Nexus 4 General] sathkartha:
It's still happening. Within 18 hours of ordering yesterday, I have a shipping confirmation and UPS tracking no. It's another matter that my order of November 27th is still in limbo!
[Nexus 4 General] Pratz1:
What was your Indian Time of Order? I ordered yesterday around 6:00 PM IST.
[Nexus 4 General] edwoo:
My 11/27 236pm US playstore order on a 1-2 weeker is still in pre-ordered status (changed from pending) with no shipping info. Date on play store stuck dec 7. Crap!
[Nexus 4 General] munchy_cool:
no origin scan on the rma overnighted on dec 11 ....:(
[Nexus 4 General] rdoliv:
So the 27th orders with 4-5 weeks timeframe is getting shipped to some people. That's good news.

I'm also in that case... Let's see what can happen. *fingers crossed*.
[Nexus 4 General] sathkartha:
9 am in Texas where I am currently.
[Nexus 4 General] DowntownJeffBrown:
U guys know whats sad is all the people in Limbo the Nov 13th guys and Dec 27th 1-2 weekers and people who got screwed with bad phones and got RMA,s (they come from separate stock and if u get a boinked phone u feel feel double screwed) get their phones shipped. This is such a mess... Every day I wake up hoping to see a flood of u guys shipped and it seems to just trickle. Good luck everybody this is googles mess not ours its not anyone's fault when they get shipped but wouldn't it be nice...
[Nexus 4 General] Drzfr3shboialex:
Some people haven't received tracking info but still got their phones.
[Nexus 4 General] Gibsonflyingv:
Don't hold your breath man.
[Nexus 4 General] itpromike:
LOL, made my day.

---------- Post added at 08:03 AM ---------- Previous post was at 08:01 AM ----------

Ok so I cancelled one of my orders and will order again this afternoon to see if it gets a 'miracle shipment' :( and yes my initial order has also changed to preorder.
[Nexus 4 General] BumbleG:
Lol. I'd already be furious if I had to pay $17 for 4+ week shipping.
[Nexus 4 General] BrothersFighting:
Anybody move out of Nov. 13th limbo land yesterday? This is all I got yesterday

"This order is still in our system. I haven't heard anything back since I last emailed you, but I will continue to follow up with you!

Thanks again.

Kendra"
[Nexus 4 General] henning92:
This is ridiculous, I ordered the 27th and I got impatient so I tried my luck with the 11th. it worked and shipped yesterday, so i figured ill try to order another one right after i got the shipping notification. an hour after my 27th order shipped. So I tried canceling the 12th order all day yesterday and today that one shipped also. So now I have 4 phones coming my way!

In other words, I highly doubt that Google tried to fix the order system yesterday...
[Nexus 4 General] astoriarocks:
Ordered in the 27th with 2-3 week time frame given. Shipped yesterday 12/12 delivery expected today.
[Nexus 4 General] conundrum4000:
My Nov 28th and December 8th order both changed from pending to

PreOrder this morning. Probably not a good sign though...
[Nexus 4 General] htownsmarty06:
After cancelling my 27th 8gb order and placing a 16gb order yesterday i received a shipping email this morning! :D..hopefully everyone that is waiting from the 27th gets their orders shipped soon!
[Nexus 4 General] patsmike:
I don't think you have to worry about ordering too many. When I tried to cancel my old order, I got this response:

(High-yield: you can always refuse the package if too many get shipped and get your money back)

Hi,

Thanks for contacting Google Play regarding cancellation of your order. All orders are processed directly after your purchase is complete. As a result, this means that there is a very short window of time to cancel an order prior to shipping.

Although we attempted to honor your request, we were unable to cancel your order in this window. There are a couple of options now:

IF YOU ARE ABLE TO ACCESS THE SHIPPING ADDRESS-

If you (or a known acquaintance) are able to access the shipping address, your package is scheduled to arrive there. If you no longer want the package, you can refuse the unopened package from the shipper and Google will issue you a refund. You can read the instructions for refusing delivery for your location below.

In the U.S. and Canada:

If your device has not yet been delivered, it is en route, and you may be able to REFUSE DELIVERY (see instructions below). If your device has been delivered, you may still be able to refund delivery of unopened packages within 5 days of delivery. To do so, contact our shipper directly to schedule a pick up of your package. Make sure to let them know that the pickup is specifically because you're refusing delivery. If your device was delivered more than 5 days ago, but you would like to return it, please follow the returns process posted at: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741

In the UK and Australia:

If your device has not yet been delivered, it is en route, and you may be able to REFUSE DELIVERY (see instructions at bottom of this message). If your device has been delivered, but you would like to return it, please follow the returns process posted at: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741

REFUSE DELIVERY INSTRUCTIONS IMPORTANT: Don't open the package. Our shipper will not allow refusal of delivery for opened packages. Leave a prominent note on the door to let our shipping provider know that you're refusing delivery of the package. In some cases our shipping provider has returned packages if their drivers see a note for refusal of delivery. The note should include the following:

- Refuse delivery

- Return to Sender

- Include signature

- Include tracking #

If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks.

IF YOU ARE UNABLE TO ACCESS YOUR SHIPPING ADDRESS-

If your device is being shipped to an address you cannot access, please reply to this email and we will work on trying to contact the shipper about the change of address. We cannot guarantee that we can stop shipment for your order.

Thanks for reading through this email- please feel free to reply if you have any questions, and a member of the Google Play Support team will be in touch with you shortly.

Regards,

The Google Play Team
[Nexus 4 General] munchy_cool:
I don't know what to say bro , its been a mess ever since the 13th
[Nexus 4 General] dougiefresh36:
OK so I ordered an Nexus 4 16gb on Saturday, Dec 8th and got order confirmation email within minutes. It was dec 12 and still no shipping email. So I was reading how people were getting a confirmation and shipping the day after. These people ordered phones after me. So I was like f*** it , I canceled my DEC 8th order, placed another order, DEC12th 8:13am PST. Today at 4:05 am eastern time I got an email saying my item has shipped.
[Nexus 4 General] kirandanduprolu:
Anyone's phone got shipped, for whom that particular order oscillated from Pending to Preorder yesterday?
[Nexus 4 General] adil_:
I ordered on 11 dec. Google says It will ship on 23 jan. FTW!!

This is the mail that I received from google.

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of January 23.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.
[Nexus 4 General] nokkenas:
Thanks! I ordered this phone on 27th by the way :o I feel very sorry for those who ordered at 13th and don't received their phones by now.

Mine got shipped today after going to Pre-ordered yesterday. Now lets see if Google will actually deliver it.
[Nexus 4 General] kirandanduprolu:
The way google is shipping orders, you can ignore that email
[Nexus 4 General] akshaysanwal:
Google, I give you one more week to ship my order. Just one more. Please.
[Nexus 4 General] adil_:
I don't think so. I think google has solved the problem with miracle deliveries and the ones who will order from today won't be getting the miracle deliveries. Atleast I hope so...
[Nexus 4 General] munchy_cool:
keep hoping ...it's been the wrong since the 13th ...nothing has been fixed.

early 13th orders are still in limbo

early 27th orders are joining in now

how can it be fixed if orders placed on 13th and 27th are yet to ship and those who ordered late are getting shipping in 24 hours
[Nexus 4 General] kirandanduprolu:
I second munchy's opinion here ... they are probably too scared of further messing up if they attempt to fix it henceforth they are just letting the current system be the way it is, screwed
[Nexus 4 General] frankied22:
So wait..did it just sell out in the UK in like 10 minutes? lol...
[Nexus 4 General] copster1234:
Haven't been this excited about getting a phone since the first gen iPhone in 2007.
[Nexus 4 General] norazi:
Hurricane Sandy begs to differ...
[Nexus 4 General] zevim2005:
Do you guys think thats secure to buy via tor browse in us playstore???
[Nexus 4 General] znanev:
Just bought N4 and N10 + the bumper accessory for N4.
[Nexus 4 General] umaru:
there is no end to this thread.
[Nexus 4 General] Meangean:
Pretty sure, when I talked to a google rep earlier today, he said once you have it added to your cart you're golden and locked in.
[Nexus 4 General] italia0101:
yea me too, iv been stuck here for 5 mins
[Nexus 4 General] freeintruth:
server down

keep refreshing...one day people will stop ordering it :)
[Nexus 4 General] Stave:
Yes "available" in France but still problems to confirm the order :eek:
[Nexus 4 General] MizuhoChan:
Clearly not. It keeps ****ing deleting it from my cart.
[Nexus 4 General] mbk17:
Bring this to CA please. I guess Google doesn't accept North American currency.
[Nexus 4 General] ricey1986:
WOOHOO ORDER CONFIRMED...Looks like Tim P was right
[Nexus 4 General] RedBlueGreen:
It should go live again in a bit.... i think they closed the orders down because the site was crashing.
[Nexus 4 General] Pitnefor:
when the americanz buy!!
[Nexus 4 General] jaju123:
Too many errors to order
[Nexus 4 General] princebama:
Did I mention how Google has royally f*(#%%d this up yet?
[Nexus 4 General] fresh_TD:
This thread will end only when it gets round house kicked by Chuck Norris!!

Sent from my GN 2... RLTW!!
[Nexus 4 General] n7of9:
this has officially become my favourite thread ever in the history of the interwebs
[Nexus 4 General] Tiredad:
UK - soooo close!

Got as far as putting one in my cart - then lots of crashing - then it removed it from my cart and am back to square one!

:laugh::mad::fingers-crossed::p;):D:angel::confused::silly:
[Nexus 4 General] adil_:
I thought so because the ones who ordered on 27th are receiving the shipping mails today.
[Nexus 4 General] htownsmarty06:
Me!
[Nexus 4 General] sububack:
You order shipped, immediately after changing to pre-order?

What's was your time frame 2-3 or 4-5 weeker?
[Nexus 4 General] kirandanduprolu:
Care to share your order time details?

Mine is Nov 27, 2012 5:25:06 PM PST

---------- Post added at 03:25 PM ---------- Previous post was at 03:24 PM ----------

There are few who have ordered on that day and still havent received that email
[Nexus 4 General] htownsmarty06:
Ordered yesterday 7am changed to pre-order status this morning I got an email saying my deviced is shipped!
[Nexus 4 General] xdviper:
Well that was fast. I ordered an rma unit yesterday afternoon and got a shipping email at 4am est.