yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] diablonyc2:
I filed mine 3 days ago.

On hold with Google CSR to find status update again! They were refering me to a specialist and then noted "Oh you were referred to a specialist over 6 different times" lol Waiting for a Supervisor and enjoying the Music from Hell!

Someone said contact Google's corporate office and to keep records of who you speak with. I added that info in my BBB complaint.

I am stuck with a "Pre-Ordered" chargable status and in Limbo Level 2 fromm 11/13. NO ONE knows why or what to do!
[Nexus 4 General] jvanassche:
Right here. Ordered at 11:59AM PST and got a confirmation email with 1-2 weeks, but still Pending with no shipping email yet.
[Nexus 4 General] carlos_vl:
Same for me. I got confirmation email with 1-2 weeks and still no shipping email yet.
[Nexus 4 General] dipdewdog:
Yep, right here.

16GB

Order date: Nov 27, 2012 5:42:29 PM EST

1-2 weeks estimate
[Nexus 4 General] Qbancelli:
Midtown West. In Hell's kitchen.
[Nexus 4 General] SysAdmNj:
Where do you see your shipping estimate?
[Nexus 4 General] munchy_cool:
in the email they sent yaa confirming the order
[Nexus 4 General] diablonyc2:
My attitude is sooo defeated. Its been 3 weeks without a word since comfirmation email.

May have to look at other phones. WTF Google. If you see orders NOT completed for over 3 weeks....CLEAR THEM OUT by doing a review!!!!!!!!!!
[Nexus 4 General] ed10000:
In the order receipt email you received when you placed your order.

I ordered on Nov 27, 2012 2:24:17 PM PST. Still Pending.
[Nexus 4 General] rizzxx7:
Ordered on the 27th and got an email that my phone shipped last night but the ups site haven't updated the status yet but at least it shipped
[Nexus 4 General] kalcc:
What was your initial shipping estimate? 1-2 weeks?
[Nexus 4 General] jvanassche:
Has anyone who ordered 2 phones in the same order on the 27th shipped yet? Or have all these been single phone orders?
[Nexus 4 General] logic0verflow:
Order date: Nov 27, 2012 2:59:21 PM MST

One 16GB Nexus 4

Estimated Ship: 1-2 weeks

Shipped email received: Nov 30, 2012 3:04 AM MST
[Nexus 4 General] DowntownJeffBrown:
Me too is so frustrating post if you get anywhere or learn anything

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] onedude1:
Thank you.

Guys,

Thank you for the wonderful times we spent *****ing about the lack of Google's consumer service quality.

It has been a hell of a ride. I finally got my phone yesterday. :victory:

I hope everyone that is still in limbo is able to resolve their issues... the phone is freking awesome.

Thanks... Good byeeee!! :highfive:
[Nexus 4 General] diablonyc2:
Sad but good to know I not alone. Waited 27 minutes for Supervisor---then hung up as I have word to do. Sent another email follow-up to Google. Can't figure out what part of the process screwed up that put us here. Was there a checkbox we didn't fill out? I used a ie 7 browser and maybe that had something to do with it.

I think we deserve free delivery, bumper, and hell....a discount on the phone for all the time and effort.
[Nexus 4 General] Semitope:
Just saw the email as well. Ordered 16GB on the 27th and it's supposedly shipped on the 30th. Rather quick considering the 1-2 week estimate.
[Nexus 4 General] ny15456:
got it!!

..So Long, and Thanks for All the Fish..

(ordered 2 16GB on 11/13, LL3, received 11/29)
[Nexus 4 General] parelem:
i agree, we deserve a hell of a lot more than free delivery. this whole process has been so disheartening, i was really hoping this experience was going to be better than my nexus 7 preorder, but this is much, much worse.
[Nexus 4 General] rizzxx7:
Yes
[Nexus 4 General] nyyankees3511:
Finally got my shipping notification last night for my bumper!!!!!!!!!!
[Nexus 4 General] idale:
I'm fine with the shipping refund for my case, but you guys who are still in total limbo I definitely think are starting to deserve some sort of extra compensation for the level of ineptitude shown on both Google and UPS fronts. I got an order in that probably shouldn't've gone through assuming the servers hadn't melted down, so I got to "preorder" basically and I got it yesterday without too much extra drama (other than UPS sitting on it for 24 hours). But the guys like you and Bear still don't have any idea when or if you'll be getting what you guys ordered, and that's insane 17 days after the orders. :eek: Hopefully you guys (and anyone else hanging on still) get resolution soon, but we've been saying that for days now. :crying:
[Nexus 4 General] thomas.clark:
edge of my seat

Eagerly awaiting your results.

LL2, 8GB, Nov 13, 9:00:35 AM PST

If you'd be interested in trying to conference call them, PM me.
[Nexus 4 General] cherbs019:
Interesting that I ordered the 30 seconds before 3:00PM EST and I got a 4-5 week delivery estimate. I am very curious as to how they are coming up with all these estimates and how they choose who to send phones to.
[Nexus 4 General] parelem:
At this point, I don't know what to do. I want this phone but I really doubt I'm going to get any resolution from Google. Tmo is sold out again, so that's a no go, at this point I'd be willing to spend the extra $150 if they had it.

Cancel this order and place a new one? It seems like they are fulfilling these new orders pretty quickly, probably get it before I see a resolution to this order...
[Nexus 4 General] Drzfr3shboialex:
Guys if you don't mind when your phone ships can you post the time frame?
[Nexus 4 General] :
I've been wondering about that too. I ordered two phones, and I haven't seen anything about shipping notice.
[Nexus 4 General] chronus719:
I would definitely try to get resolution on your case through any and all means possible (BBB, etc.) before trying to place a new order. 8GB are now at 8-9 weeks and 16GB are at 6-7.
[Nexus 4 General] cherbs019:
What if you placed a second order and then just cancel/return the order which comes later? If you have the funds available of course and I am not sure what the return policy is here.
[Nexus 4 General] BrothersFighting:
I'm still a Limbo Level 2 from the 13th with "Pre-Ordered" status as well.
[Nexus 4 General] parelem:
I have been, Google told me all I had to do was update my payment method in wallet. I did that TWO days ago and they can't tell me anything yet. I haven't been charged, there hasn't been any new authorization attempt (switched my credit cards to be sure) nothing. I filed a complaint with the BBB, at this point it's just more of this stupid waiting game.

That's what I'm thinking of doing. Actually, I was going to do that when they went back on sale the other day, but I didn't because of the estimated delivery time.
[Nexus 4 General] diablonyc2:
Thanks...for the support. It is hard to find others in my boat on this tread since it is so huge and full of people going "OOOOohhhh UPS is at my Door". lol I tried to open a thread devoted to us Limbo 2 people but got shut down and closed. It would be great if we could pool together to see what is going on and if one gets a resolution how to get it applied to others.
[Nexus 4 General] chronus719:
Well if you can afford it, maybe place another order and continue trying to get your current order resolved while that one is processing. Once you get the first, you could just cancel the second order.
[Nexus 4 General] diablonyc2:
write a detailed summary (I used all the emails) of all the correspondence woth Google. I have emails stating "You should get your oder tomorrow" 3 weeks back! lol File a BBB complaint online and cross your fingers.

I think out next step would be to call the president's office....anyone know the number???
[Nexus 4 General] surferdude73:
Man that is BOGUS. That is information you could have used two weeks ago.
[Nexus 4 General] kcbboy:
Hahaha not sure if you guys have heard or if someone already posted but eBay put a restriction on selling the nexus 4. **** those scalpers.
[Nexus 4 General] DowntownJeffBrown:
I used Google chrome on my skyrocket to order. Yes we deserve a lot of I can figure this clusterfu*k out I'll let u know. There is about 5 of is I've come across the last 2 days.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] diablonyc2:
Now it is principle for me to stick to the main order.

BTW -- I want to make a banner like yours -- Limbo Level 2 Part II -- THE VIOLATED. I feel like Indiana Jones after Lucas and Spielberg had their way with him in the last movie.
[Nexus 4 General] :
Thanks for the info. So many likes. :D
[Nexus 4 General] CTMeow:
Bear I'm still with ya here, nothing from Google other than what the "supervisor" said yesterday. Did you speaking with them this morning get you anywhere? I can't believe they're filling orders from the 27th before us, Google just wants us to never buy anything from them again I guess.
[Nexus 4 General] danguyf:
Same here.

It's killing me! Every time I get a new email notification my heart jumps up into my throat, and every time is fails to be a shipping notice!
[Nexus 4 General] CTMeow:
Oh and supposedly they're waiting for authorization to charge me and ship the phone, I don't see why that has to take two days or so.
[Nexus 4 General] m3lover1:
I got my shipping info today 2:04AM PST. Ordered on the 27th at 2:00PM PST after 2 hours of trying. Hoping all of you get yours soon.
[Nexus 4 General] :
The only thing I know is that I'll likely get it before the 19th of December, which is just about 3 weeks from the original order date, which I didn't need to worry about. I'm not really worried, but if I don't hear anything past there, then yeah, sounds like a phone call to google.

I ordered at about 2:53pm PST. so that's probably a big factor.
[Nexus 4 General] rock7632:
And 3 days after getting the shipped email from Google with tracking number its still the same. UPS says Google never gave them the package and Google as usual has no idea what is going on
[Nexus 4 General] ctbear:
Hmm same here...ordered at 4:50pm EST. Now it makes more sense :)
[Nexus 4 General] parelem:
Supposedly the wallet system "automatically attempts authorization" but they can't tell me when these automatic attempts occur. I updated my payment information as soon as they asked, which was on the 28th. I still have yet to see an authorization attempt.
[Nexus 4 General] :
It's pretty irresponsible that Google hasn't finished shipping phones to the people who ordered them 2 weeks ago. :rolleyes:
[Nexus 4 General] thomas.clark:
Word. Any ideas for a joint venture? Seems drak0 is also in this hole. So, so pissed.

LL2, 8GB, Nov 13, 9:00:35 AM PST
[Nexus 4 General] CTMeow:
Totally off topic but, ctbear meet ctmeow :)
[Nexus 4 General] ctbear:
Agree...I hope they got a really large batch this time.
[Nexus 4 General] chronus719:
At some point tonight I will pour myself a snifter of Don Julio 1942 as a sacrifice to the Tequila Gods in hopes that all issues are resolved for my fellow 13er Limbo Brethren.
[Nexus 4 General] :
If people with 1-2 weeks notice are already getting shipping notifications, that can be either a good thing, or a horribly idiotic thing. :\ Not quite sure yet. I'll see how that goes with the people who have 2-3 shipping notification.
[Nexus 4 General] CTMeow:
I'll join you in spirit with a few Molson's, the only glimmer of hope I can see right now is that they must have quite a few phones to ship out if they're delivering new orders. Hopefully that means they just need to get me and Bear's payments sorted out and they'll be on the way.:highfive:
[Nexus 4 General] Drzfr3shboialex:
There should be restrictions on the iPhone 5 lol.

---------- Post added at 12:20 PM ---------- Previous post was at 12:18 PM ----------

I have 4-5 -.-. I ordered on 1-2 and allowed overcharge on my debit card since my dad was giving me the money the next day, and chase declined it -_-.
[Nexus 4 General] thomas.clark:
table flipping

if any of the following want to join me, I'm thinking of picking up my phone and occupying someone's ear until I have a shipping email in my inbox:

diblonyc2

CTMeow

drak0

parelem

WhenBearsReign

chronus719 (I know you got your phone, but you're awesome.)

I think a conference call would be useful, and instructive. If someone could record, it that would be swell.

me:

LL2, 8GB, Nov 13, 9:00:35 AM PST

not a dev. just a dude who wants his phone.
[Nexus 4 General] DowntownJeffBrown:
I'm in if u need me I'm still LL2, pre-ordered, no bo email, no ship this week email, no answers. I do have a N4 cause I'm impatient but my play store N4 if just lost in space I guess. Ordered at 11:08am CST first 40 min wtf

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] WhenBearsReign:
I'm down, send me a PM with time, hopefully tonight.
[Nexus 4 General] diablonyc2:
GREAT you got a list of us! I can't do a Conf Call today as I am slammed with work (but possibly tonight). Wish we could all draft some sort of legal letter to the main office. I tried to get a hold of them, but they need me to know their assistant's first and last name before I would get transfered.

My Info:

Ordered: 11/13 - 11:46am (est.)

Received Confirmation Email

No Back Order Email

Play Store lists "Pre-Ordered"
[Nexus 4 General] thomas.clark:
Deal. My PM privileges are crap but I will work on it. /noob

As one!
[Nexus 4 General] parelem:
would be able to this evening
[Nexus 4 General] ImSherlocked:
Mine is not shipped yet. I ordered at 12:08 PST.
[Nexus 4 General] taitony:
Order confirmed at November 27, 2012 2:16:55 PM UTC-8 but status is still Google Received order and no shipping mail yet. The shipment is 1~2 weeks in the order.
[Nexus 4 General] WhenBearsReign:
I'm going to use Google Voice to record it then post it on the forums. Using their own tech against them. My pitchfork is aching for some action.
[Nexus 4 General] KaiserJay:
Phoned Carphone Warehouse, and they still have loads in stock. Not surprised, seeing as even scalpers on eBay charge less for the phone than they do!

Come on Google - get some more stock for customers outside of the US. We're trying to give you money, rather than line the pockets of some trust fund kid in Chelsea who got lucky with the refresh button, bought 8 phones with mum & dad's credit card, and is selling them on eBay...
[Nexus 4 General] areskoug:
2:22 PST on the 27th. Estimated shipping 1-2 weeks. No shipping confirmation yet. :(
[Nexus 4 General] thomas.clark:
Will PM everyone when I can get enough time to work through my noob privileges. I also have a job :)

Looks like we're on for tonight for the O.K. Corral!

diablonyc2

CTMeow

drak0

parelem

WhenBearsReign

jefferyrbrown1983

thomas.clark
[Nexus 4 General] CTMeow:
You guys might have to do most of the talking as I'm still a bit slurry from the wisdom teeth but I'm most definitely in!
[Nexus 4 General] idale:
Use that as ammo for a "look what you've done to me!!!!111eleventy" plea. :D
[Nexus 4 General] DowntownJeffBrown:
Evening is best for me to but I'm in we need to stick together now.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] WhenBearsReign:
I'm a pretty charismatic guy so I can take lead.
[Nexus 4 General] scott62185:
Do we know if this latest round of orders is going out express shipping? I can't see anywhere on my shipping notification that indicates what type of shipping it is.
[Nexus 4 General] idale:
Everyone except the initial round of launch shipments is going out the standard 2-day (though should only have one day of travel, so most have been getting their deliveries the next day -- though this may vary especially being in peak holiday shipping season).

Also, this is a site where you can figure out from the tracking number what service level it has: http://osiris.978.org/~alex/ups.html (take the 9th and 10th characters and look those up in the list).
[Nexus 4 General] chronus719:
I have a feeling that this conference call has the potential to make another CSR snap like the one about 2000 pages back. That being said, thanks for including me in the list, but I'm not sure how much impact I could have on the conversation unless you just want strength in numbers since I've already received my phone.
[Nexus 4 General] surferdude73:
Oh the humanity. What volume were you speaking, because my **** would have gone to 11.

It is outrageous as **** that the orders from the 27th are shipping and there are still launch day orders outstanding.
[Nexus 4 General] deestroi66:
To those who are still waiting for their phones, GET A CASE.
[Nexus 4 General] ATnTdude:
Oh, god, I hope you people aren't going to try to phone-lynch some poor teenager tonight. At least be NICE and POLITE with the CS people, they really don't know anymore than you do. Just calmly ask for someone who does, and when they can't find anyone (because Google has horrific customer service, even when it's not Friday) work WITH them to find an equitable solution. You don't have to be soft, you will in fact have to be firm and consistent, but don't be rude.
[Nexus 4 General] parelem:
Did that weeks ago when I ordered the phone.
[Nexus 4 General] DowntownJeffBrown:
I think its the numbers we need. We will all have to say our names and email they will have to pay attention as I'm sure we will be a first for the CSR who gets lucky enough to answer tonight. I'm sure it will be bear taking the lead as he said let him do the talking but they will know we are there. Still need to get me a good pitchfork but my rake is ready to roll.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] diablonyc2:
On a side note, I walked in to a T-Mobile store by my house. They said only high volume stores will get the Nexus 4. Since the only high volume T-Mobile store in my area is still closed due to Sandy i asked if this is now the store to get the phone....they said NO. Oh Well.

Where is the guy from 2 & 1/2 man and his camera crew saying "You got PUNK'd" and handing me a FREE Nexus 4 32Gb phone (bump up the specs for the wait). lol
[Nexus 4 General] Shadowguy:
WHY ITS SO BEAUTIFUL AND STURDY AND UNBREAKABLE!!! :cyclops::cyclops::cyclops::cyclops:
[Nexus 4 General] jlear3:
Make sure someone records it. A, because ibwant to hear this (lol) and if you fet any useful promises or agreements you can prove it, make sure you grt an employee njmber, I doubt names are useful
[Nexus 4 General] SysAdmNj:
I just got an email from a lady at google saying the device is back ordered now and would take 6-7 weeks for shipping. I'm trying to confirm this as I wrote back. If this is true I'm definitely canceling. No way its worth that wait. I'm in the 2-3 week shipping period btw.
[Nexus 4 General] CTMeow:
This conference call being said, I did exchange emails with a specialist last night (I know, "specialist") but none of them were automated responses, he even sent a smiley face haahahaha. He was very helpful and told me that it was just processed irregularly and if I didn't get a notification by Monday at the latest, to respond back to him specifically. Maybe before we phone lynch a CSR, try getting ahold of a supervisor on the phone and asking to speak to a specialist, it seemingly worked for me.
[Nexus 4 General] diablonyc2:
On a side note, maybe we can draft a letter with a Grid of where everyone is at and fax it to :http://www.google.com/contact/ the fax #.

We can include:

- Name (no address needed as order # should have it)

- Email

- Order #

- Status on Play Store Page

- Date/Time Ordered

- Did you receive email Confirmation

- Did you Receive Back Order info

- Was Play Support Able to rectify situation in timely manner

- Were you given Misinformation

We can either get this info via PM or through Conf Call (not on public Forum)
[Nexus 4 General] scott62185:
What case did you get? Bumpers aren't available, as far as I can tell so wondering if there are any decent alternatives for now.
[Nexus 4 General] aSquard:
She might be giving you the current timeframe for orders, or at least I hope she is. My younger brother checked the Play store this morning and it's quoting 6-7 weeks for shipping.
[Nexus 4 General] Exel:
Went to UPS today, they couldn't find my package. -.-

They said it should show up today but it may take hours.

Had to go to work so couldn't wait.. damn. -.-
[Nexus 4 General] :
I'm in 2-3 too. That would be pretty ridiculous if that's the case. :\ Waiting for 6-7 weeks doesn't sound right for this phone. At all.

Sheesh it keeps going up, but this does make sense.
[Nexus 4 General] snowglyder:
Wow, I feel bad for the ll2 and ll3 people still waiting.

I wonder why the delay? When 8gb went back on sale it immediately showed 5-6 weeks shipping. Are you waiting for 8gb or 16gb? Did you order it with or without bumper? Maybe they're waiting for it to ship all at once?

Very strange. My order for one 16gb only, no bumper, went through on Nov 27, 2012 3:08:24 PM MST. I got a shipping email at 3:05am MST today. I would hope they'd fulfill prior orders first. At least ship out the phone if the bumper is still backordered. :confused:
[Nexus 4 General] CTMeow:
I like the PM idea
[Nexus 4 General] parelem:
http://www.amazon.com/gp/product/B00A81O6D8/
[Nexus 4 General] Mellifluently:
Hello,

diablonyc2: I went to the T-Mobile just outside the 8th Street- NYU R Train stop and asked if they had any Nexus 4's. They said that they did but had sold out (this was on Wednesday). Anyway, if you're in NYC, they did get Nexus 4's so perhaps you can try there?

I'm a former LL3er (got my phone yesterday). I've been lurking and never registered, but I wanted to help out a fellow New Yorker.

You guys kept me sane during the last two weeks! Thanks for all the posts and updates!
[Nexus 4 General] su9062:
Was your shipping estimate 1-2 weeks or 2-3 weeks ?
[Nexus 4 General] K Rich:
I feel bad for you. You should have had it last night man. Just hold out for a little longer, its completely worth it!!
[Nexus 4 General] whewstoosae:
OG LL3 and still waiting on shipping. Effing ridiculous.
[Nexus 4 General] svengalis:
God damn ups! My package was supposed to show up yesterday but for some reason they rescheduled it for today!
[Nexus 4 General] snowglyder:
1-2 weeks
[Nexus 4 General] ImSherlocked:
Could someone please give me the play store help email address? I couldn't find it on their site.
[Nexus 4 General] idale:
Yeah, nobody needs to be rude to the CSRs (who can't really do much), just make sure that they see it's a sizable group of people in this limbo state and that hopefully they can escalate through the chain to someone who can do something about it (and ensure this doesn't happen to anyone else). If an individual CSR doesn't hear about a lot of people, then they don't know and can't raise a red flag.

Hopefully you guys get one of the more helpful CSRs and this starts going somewhere soon because this is crazy. :(
[Nexus 4 General] [hfm]:
Broke it?
[Nexus 4 General] diablonyc2:
Thanks for the info. I was tempted to switch carriers and bite the bullet yesterday. Had them Speedtest T-Mobile in my Brooklyn neighborhood (2-3mbs as compared to ATT .5 to 1 mbs). With AWS going live next year and this phone being able to use that LTE---I may switch.
[Nexus 4 General] caxio:
finaly ups have delivered my nexus 4 at my U.S andresse now last trip ship to italy
[Nexus 4 General] surferdude73:
The autocorrect on the N4 is very good, so you have that to look forward to. :good:
[Nexus 4 General] idale:
Congrats on what is hopefully "the hard part" being over, and may your Nexus 4 fly on swift wings the rest of the way to you. :) :good:
[Nexus 4 General] [hfm]:
The thing I both respect and dislike is that it won't let me add profanity to the dictionary. I agree that making me deliberately type it is probably wise as I use my phone for business email as well as personal, but I wish the option was there.