yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] mengwu:
So there could be entirely valid reason for the FIFO out shipment order. As many people heard from the CSRs, the server crashed in the first few minute and backup servers had to be used. If the backup server is not synced right to the primary server, someone ordered a phone at 8:36 on the secondary servers might get not get there order ahead of someone who ordered at 8:55 on the main server.

Second, allow people to order when none in stock can be traced back to the secondary/backup server I listed above.

However, whatever the reason for those two thing to happen, google has not lied about it. They did not come out an say that everyone who ordered a phone will get one, nor did they ever say if there is a technical problem with the order system, they will take extra care in figuring out and make sure whoever ordered first will get their phone first. We all merely assume that's the case. Just like any private business, google doesn't HAVE to sell us anything or sell us in the way we want them to sell. At most, I would consider that google did not live up to our expectation of what a google service should be like.
[Nexus 4 General] Richieboy67:
I had sent some questions to support. I asked if I would have my phone within 2 weeks at the most because I got my bo about a weeks ago.

I got what seemed like a canned reply with nothing helpful at all.

The least they can do is reply with real words. I know they have many complaints but this is ridiculous.

Hi Richard,

Thank You for contacting Google Play Support.

I just reviewed your order, and it's still on backorder status. Please rest assured that we're working as fast as we can to fulfill all customer orders.

I hope this helps answer your question. If you may have any additional questions, please do not hesitate to reply to this email.

Respectfully,

Harjot

--

I still think an apology or statement from Google would really help. I really feel like they just do not understand or care.

And yeah, if they cannot even reply then I doubt anyone looked at my order.

sent via xda premium with nexus 7
[Nexus 4 General] ammmo:
Ugh.

You did good. They were not replying at all to emails last week. Sent an email on Wednesday of last week, got a reply yesterday afternoon.

Google is paying for this dearly and they will continue to pay for it moving forward.

Keep em coming people.
[Nexus 4 General] nandihno:
Even though I was lucky and have my nexus 4 I have to say that if google wants to compete with apple they have to create a great user experience from customer purchasing to customer shipping to product

this is where apple excels

I got an ipad mini with no issues and it came right in time

I ordered a nexus 4 and even though I didn't have any issues (being in Australia) it came 3 days after it was promised

Now am not complaining but after reading these posts it is evident that google has a long long long way to go in being a great customer friendly organisation

They should learn from apple and should learn a great user experience doesn't start from the product but it starts the moment you see the product and you want to purchase it and it carries all the way
[Nexus 4 General] FISKER_Q:
Never said that wasn't the case, but they still insisted on taking the position of that not being the case, i.e. they lied.

Which still does not change the fact that they oversold the product, they have not admitted that either, so they're still lying about that as well.

That has nothing to do with lying, everyone is aware of the fact that it doesn't always goes as planned, however the responsibility falls to Google to properly communicate those failures to their customers.

So far have they not even failed on that part, but also directly lied about orders being processed First Come, First Serve, and while you could play devi...dumbs advocate regarding the overbooking not being a direct lie, it is still founded in misinformation, as customers ordered a product in good faith that Google would be able to deliver, based on the fact that order page was obviously setup based on inventory, regardless of the added "Sold out" statement later.

So yes, lies and negligent misinformation at best, or just plain lies at worst.
[Nexus 4 General] ammmo:
Yup, you hit the nail on the head. Google fails in the process part. They've got the product part down, but they utterly suck at the process. The problem is, Google has had many tries at this and it isn't getting any better.

Thank you for your input - believe me, Google is listening.
[Nexus 4 General] savo83:
I've cancelled my order. Best thing I've done out of this whole fiasco. My HOX is probably better anyway...
[Nexus 4 General] benrees21:
Sent from my Galaxy Ace
[Nexus 4 General] ammmo:
The HTC One X is nice, but the + is even better. ;) Sorry for your cancellation but I don't blame you. Give it till mid January and you will see a few more flagships, or, even by xmas if you want the Note 2.
[Nexus 4 General] Hawkeye9723:
I almost spit coffee all over my screen when I saw this.
[Nexus 4 General] MauriceZ:
Where is it???
[Nexus 4 General] Oriserzz:
When the Hell is the FREAKING RESTOCK!
[Nexus 4 General] James BlackHeron:
It sounds like someone needs a new nappy.
[Nexus 4 General] Richieboy67:
My brother has an iPhone and knew I was buying this. It will be so much fun hearing him laugh about this. We were planning on comparing phones buy mine is back ordered. This sucks.

The back button on screen is a great thing for sure. I love the buttons.

sent via xda premium with nexus 7
[Nexus 4 General] droidmakespwn:
Just another mention of how useless the CSRs are... I received my phone yesterday and today I got an email saying they should be sending my phone soon...
[Nexus 4 General] ammmo:
Is it time for my nap? Damnit, I knew I missed something.

Limbo level 3, confirmation, back order email, etc, etc. I have yet to see the random play store charge on my CC - I'm sure it's Pending...

Are you "BlackHeron" a Limbo Level 3, or ? People seem offended by that question lately.
[Nexus 4 General] chrisjcks:
Hey guys, I'm at work so havnt been following the thread much,

But in the playstore, mine had changed from estimated 15th Nov to Pending.

Does this mean anything?
[Nexus 4 General] SilverOrange:
Wow, over 2100 pages of butthurt, self entitlement, empty threats, trolling, and general retardedness. All over a phone that google didn't even break their word on for delivery up until last night, and only for those in Limbo Level 3.

Yes, everything has been done pretty much wrong on googles side, but damn people learn what the heck a "business day" is. Phone ordered 11/13. That is not counted as a business day, sorry, but it isn't. So you have Wednesday, Thursday, and Friday. Three days of processing, which google stated, 2-3 days processing time. That brings us to Saturday and Sunday. Sorry, not business days! Phone is guaranteed two day shipping. Monday shipping, Tuesday shipping. Bam.

So while Google did do a very sh*tty job with communication, they delivered what I'm guessing from looking at charts was the majority of the phones ordered. They might not have been pretty doing it, but they did it.

So now we get to today. The LL3, the Betrayed, the backordered. They are the only ones through all of this mess that actually have a reason to ***** about anything other than poor communication.

I'm one of you.
[Nexus 4 General] ammmo:
Yeah, This happened to all of the level 3 people. Back orders.
[Nexus 4 General] Christ1119:
LOL. Did you receive the BO email?

I myself finally got a reply to all the emails I had sent them. I got replies such as I'll be receiving it tomorrow (today) or that any order that received a shipping confirmation by the 19th is not on back order (I never would've guessed) to finally for anyone on back order it's first in first out to whoever ordered and got backordered
[Nexus 4 General] chrisjcks:
Oh,

Does it mean they are processing now though?, as its the first status change I've seen.
[Nexus 4 General] stumpyz9:
Can someone explain the levels of limbo to me? Lol i dont understand them
[Nexus 4 General] Richieboy67:
I wish I had that problem...

sent via xda premium with nexus 7
[Nexus 4 General] xdviper:
This ****ing sensation is starting to feel old and laggy and radio seems to be dropping hspa connection more often than att drops calls
[Nexus 4 General] ScottyNuttz:
Like you read OP and still don't understand them, or you didn't read OP?
[Nexus 4 General] xdviper:
Lmaooo just re watched office space for the 50th time last night. Love the movie but can't stand this guy. Also love lumbergh
[Nexus 4 General] Richieboy67:
I hear ya.. That makes 2 of us. Sort of makes things complicated.

There is a tutorial.. do a search.

sent via xda premium with nexus 7

---------- Post added at 02:02 PM ---------- Previous post was at 01:59 PM ----------

The op was over a thousand pages away.. Plus, you should not have to read a tutorial to understand this.

I am back ordered.. Simple

sent via xda premium with nexus 7
[Nexus 4 General] SilverOrange:
Check out the OP's post at the beginning of the thread.
[Nexus 4 General] vollmilch:
Not to me. Im L3 and never ever had any changes in my account. still order date 13th and status 'completed' since day 1.

i assume thats a bad thing since i'm never lucky.

:rolleyes:
[Nexus 4 General] illmaticone:
Page 1
[Nexus 4 General] rednasy:
If you still haven't got your phone, then you're limbo level 3. Other levels are pretty much extinct by now.
[Nexus 4 General] MaxCarnage:
Oh yeah, hitting that skip back button is a nightmare. Just post any questions you have along the way and someone will be assigned to guide you and answer questions as needed.

Sent from my phone somewhere in space
[Nexus 4 General] droidmakespwn:
No I never received the bo email but I thought that was a funny message I could share. I was level 2 ordered 11:33:11 am Eastern.

---------- Post added at 08:17 AM ---------- Previous post was at 08:15 AM ----------

Wasn't saying it was a problem just throwing out another strike at how useless they really are.
[Nexus 4 General] stopswitch:
Surprised people are still here. Only BO people left

Sent from my Galaxy Nexus
[Nexus 4 General] BumbleG:
Limbo Level 2 here, Google decided it was time to step me up to backordered after telling me my phone would arrive the past few days.
[Nexus 4 General] xdviper:
Any updates from that ups guy?
[Nexus 4 General] whahn1983:
There's a lot of us, unfortunately.
[Nexus 4 General] sublimnl:
ho ho hell no
[Nexus 4 General] munchy_cool:
Only the pending be here now . We shall soon be blessed with a shipping email

Amen

Nexus 4 back ordered , forced to use an iPhone 4S , blame Google
[Nexus 4 General] noizy1234:
I'm gonna go to a t mobile store and try to buy one.. hopefully they have some in my area
[Nexus 4 General] DowntownJeffBrown:
LMFAO that's so funny I just got off the phone speaking my mind about all this. I'm now a level 2 limbo joining the backordered world. I order end at 9:08am PST and got no back order email. Ughhhhh stupid Peggy.

Sent from my Gs2 Skyrocket iPhone Killer!!!
[Nexus 4 General] Freshly_Snipes:
You won't regret it. I got my #N4 yesterday morning.. Within the 3-5 business days promised with next day shipping... Sold my Sensation 4G on swappa on Friday for $200 and haven't looked back. The data is slow as hell and sensation drops in and out and is laggy as hell. Even with CM10. I will never buy another non aosp device again after this smooth experience. However this whole thing with CSR's was disheartening and made me sour on future purchases from Google's Play Store again.
[Nexus 4 General] MauriceZ:
I´m on Limbo 2, status changed yesterday to pending. CSR told me shipping info should be sent ( This was told on the 19th and 20th)
[Nexus 4 General] Plexicle:
Added another small stat to OP-- "last batch to ship". I'm trying to make it easier for people to follow along that can't refresh a couple thousand times a day like most of us. ;)

Sent from my Nexus 4.
[Nexus 4 General] MaxCarnage:
If you go see if they have accessories too and let us (me) know if you you would please?

Sent from my phone somewhere in space
[Nexus 4 General] zizo79:
Thank you for contacting Google Play.We are working

to ship all items in your order as quickly as possible

within the 3 week time frame. You will receive an

email confirmation as soon as your order is

processed and on its way.We will issue a refund for

your shipping charge separately in the amount to

your original form of payment shortly after your

original order is charged and shipped.

F U Google
[Nexus 4 General] walloftext:
I was tired so I went to sleep but did anyone get a shopping notification last night?
[Nexus 4 General] MauriceZ:
Nope
[Nexus 4 General] lowrider262:
I wouldn't count on that for at least another week:(
[Nexus 4 General] munchy_cool:
someone from Google please give us an official response as to when we are going to get our phones,

---------- Post added at 08:49 AM ---------- Previous post was at 08:49 AM ----------

was just praying to the power above to help us out.

forgot to add a line

Google be damned and yes I mean it ....they are acting insane by giving no updates.
[Nexus 4 General] walloftext:
We have been given an official statement. 3 Weeks, we got it 1 week ago, so we should get our phones in the next two weeks. If we don't, there will be hell to pay.
[Nexus 4 General] munchy_cool:
that was a mass email sent to everybody I guess as google has no track to whom they sent it....
[Nexus 4 General] aneftp:
All I know is Google doesn't know what's its doing.

When you order something like from Amazon or even Apple, it will say shipping "soon", shipping in 3 weeks etc on your actual order status.

Google has had an entire week to sort out this mess.

If it's backordered, just adjust it on the order status to say , shipping in 3 weeks. End of story. If it arrives early, than that's a bonus.

Apple says shipping in 3 weeks. It usually ships in 3 weeks but occasionally I get the order a little bit earlier. Apple doesn't leave you in limbo by saying Shipping estimate November 15th (order date Nov 13th). And than changing your order date to the Nov 17th, Nov 19th and still leaving the shipping estimate November 15th. (mine just changed to Pending again).

It doesn't take a rocket scientist to just change everyone's back orders to "shipping in 3 weeks" on their order status. It will end all discussions. If it arrives before December 7th, so be it.
[Nexus 4 General] munchy_cool:
anybody wants to email the guys at google

http://onyoursi.de/wiki/email/google/

edit

or better still catch them on Google + and make it public

someone please start something on G+ for all of us who are left and lets make it polite ...I am not good at writing polite things when am super p*ssed off
[Nexus 4 General] gbohm:
i talked to the german pr manager on g+ he is now deleting every nexus 4 post on his threads
[Nexus 4 General] MauriceZ:
I just sent an email to Sergey Brin for fun, demanding an answer.

Yeah i dont think he will answer, it was fun though.

EDIT: Hopefully this doesnt affect my chances of employment at Google Inc :)
[Nexus 4 General] munchy_cool:
take screenshots bro ....
[Nexus 4 General] intel8052:
I really can't wait to get my N4 in, living with this Nexus S is getting pretty tedious... last night I noticed my Nexus S was at 10% battery life... Checked the screen on time just for ****s and giggles... fewer than 30 minutes screen time (and GPS/bluetooth was off).

Screen and Android system were the top two contributors to battery drain. This battery is shot. :p
[Nexus 4 General] emuneee:
LOL at you guys spamming Google employees. Come on son.
[Nexus 4 General] gbohm:
in german?

he has a post stating this

+stefan keuchel
[Nexus 4 General] munchy_cool:
oops ...we need Hitler back to screw Google I guess :cowboy:

edit

Google translate not working on his profile...damn
[Nexus 4 General] aSquard:
Just checking in -

Play Store: Pending

Date: 11.19.2012

Google Wallet: No Change

Limbo 3
[Nexus 4 General] ctowne:
Depends on what you consider "soon" to be
[Nexus 4 General] munchy_cool:
:crying:
[Nexus 4 General] ctowne:
LL3 for life :banghead:
[Nexus 4 General] illmatic90:
Just woke up and still no shipping confirmation. Looks like we are in for the long haul. I really do not see a point in e-mailing Google execs in frustration. They gave us a 3 week time frame and now we must wait. I have a strong feeling we will see some kind of movement (an update or even shipping!) in the middle of next week. Enjoy your turkey day guys.
[Nexus 4 General] Ibsonic:
Thats not funny u fckng moron.. dont even make jokes about that ;)

Wooaahh where have u been ?

Verstuurd van mijn GT-I9100 met Tapatalk
[Nexus 4 General] siloner:
Last day of work and it's a 4 day weekend for me. Wish this phone would have gotten here before Thanksgiving. I will be demanding a free orb and settle for a bumper. Lol

Limbo Land The Betrayed!
[Nexus 4 General] BigDig:
Yeah, I know what you`re saying! Before the Nexus I`ve been dealing with that POS called T-mobile G2X! OMG! 0 support for this phone! Branded subsidized phones SUCK!
[Nexus 4 General] renegadeMind:
WTF!!

I contacted play support 2 days back via the email option in play support and following is the response i got y'day night:

I still havent received any shipping confirmation. WTF do i make of this?? Is this BS or for real??
[Nexus 4 General] munchy_cool:
just trying to have some fun in times which aint be good ....
[Nexus 4 General] parelem:
BS just like every other response we've been given.
[Nexus 4 General] enviii:
How is it possible that it's been a full 7 days since our orders were placed and Google has not communicated with us ONCE apart from this back order email? No apology. No information. NOTHING.

How can they run a business like this? Just so aggravated. Everyday CSR tells us a mass email will be sent out with information. Nothing ever comes.
[Nexus 4 General] idale:
From a standpoint of getting our devices sooner, no it won't help. However, what it would have a chance of helping (though let's be honest, still won't help) is how future launches (and I/O pass sales and any other high-volume ordering frenzy) are handled. If Google's servers hadn't melted down then we would likely not have had this mess and the process would've gone much more smoothly. If they'd allowed preorders (with no cap on total orders so preorders remained open until launch), then they would've had info on how many devices they needed where and could've planned ahead that way (and would've been able to be communicating expected processing and shipping times better).

I doubt anything will come of it, but it's good to bring up the issue with the people who have a chance of getting things changed. Whether they take the information to heart or not is a different matter, but it's worth a shot, especially if there's a lot of level-headed people bringing it up (rather than simple frothing at the mouth which would be more likely to be dismissed/ignored).

---------- Post added at 08:28 AM ---------- Previous post was at 08:24 AM ----------

The CSR left off the bit about "if you haven't received a backorder email". Though by this point even the couple of people who didn't (you might not have gotten it, but it may have been sent and even if not the stock's been depleted anyway) are on backorder with the rest of us. Anyone on backorder has the "within 3 weeks" quote (3 weeks starting on the 15th, so we're near the end of the first week).
[Nexus 4 General] alchemistkevin:
this post doesn't add anything to the discussion but I called them again today and there are no updates against my order. been pending since day 1
[Nexus 4 General] MauriceZ:
I havent received the BO and when talking to the CSR there is no mention about me being backordered, even via email.

Im sure iam backordered, just wanted to clarify that i have seen no signs of being so.
[Nexus 4 General] kzoodroid:
I've never had any company give me more than one notice that an item was on back order and an estimated date that it will be available. But it appears everyone here expects Google to be different and give out daily updates as to the progress of our back orders. In my universe 3 weeks means 3 weeks, if after that time I don't hear any thing then I would expect another email saying its delayed which I think may happen.
[Nexus 4 General] mafiaboy01:
Ugh this is so frustrating, I would have rather not been able to order the phone that be stuck on back order.

They have until Monday or I'm buying a different phone.
[Nexus 4 General] FISKER_Q:
He's not talking about updated information on the backorder.
[Nexus 4 General] Richieboy67:
It is because we bought and paid for the phone under a false premise that it would ship with in a few days at most. Let's not forget we also had to go through hell just to get an order in.

sent via xda premium with nexus 7
[Nexus 4 General] Vahndroid84:
hmmm...even though this "backorder story" it's a pain in the ass...i would be at your position ;)

still waiting for restock :rolleyes:
[Nexus 4 General] aSquard:
Wha? I've been here, just doing my morning check-in and skipping to the last page. 3+ pages every 5 minutes is stoopid crazy to try to read through
[Nexus 4 General] ahzim:
Concord, ON, Canada

11/21/2012	8:55 A.M.	Out For Delivery

11/21/2012	7:29 A.M.	Arrival Scan

I am getting the phone tonight.

Monday, 11/19, I did call google to figure it out what happened to my order. the lady checked and said it was "ready to ship" status.

yesterday,11/20, morning she followed up in an email said still not info from the shipping department.

then afternoon i received a tracking number and she sent me an email said the order shipped and tracking is available.

this morning 11/21, i checked UPS and it is out for delivery!! so quick!!

happy now.

Will try to teasing them and get a free bumper.. but low chance tho. oh well. good luck to everyone then.:highfive:
[Nexus 4 General] Radsolutionz:
i got mine...
[Nexus 4 General] pitchshifter:
well, on the bright side the next BL2 update is out.
[Nexus 4 General] elias0441:
All I want is my nexus 4 so I can live in peace....
[Nexus 4 General] pitchshifter:
easy, there was no mass cancelling, people stop being angry once they get their phones even if they broke f5 and want wait a week.

we've told them we're ok with how they've acted.
[Nexus 4 General] DLFB:
I kinda dont want to get mine today so I can demand for a bumper and free shipping.

I still have not gotten any emails regarding shipping or a tracking #.

I'm holding out from calling again today.
[Nexus 4 General] diablonyc2:
Very frustrating!

I called Google Yesterday -- -they said I would get it today! BUT site STILL as of today list PRE_ORDER....no other Official Emaisl received.

I emailed google last night they responded I am on Back Order.....But it still says Pre-order on the site.

What is frustrating is Google's lack of ownership in this fiasco. Innoculate yourself....tell everyone what happened. Try to get status out to people (hell use the ones developed by XDA)
[Nexus 4 General] harsubs:
Got a credit on CC too ..

.. just like the others yesterday. I now have a pending

credit

for $384.80. Guess they'll sort it out when they actually get around to shipping me a phone.
[Nexus 4 General] npro1464:
This is gonna sound like a stupid question, but how long do you think you'd have to wait if you didn't order one yet? I was on a cruise when this thing launched and now it looks like I might have to wait a month just to get my order in!
[Nexus 4 General] onedude1:
If im not getting my phone by Dec 2013 thats it im looking for another phone!

Those RIM phones, I hear are great!... that blackberry 10 thing looks A-MAZE-ING!

:p
[Nexus 4 General] the_r2d2:
Sorry everybody, I have been out of the loop since last night...

Any US Limbo 3s receive shipping confirmations yesterday?

Thank you!