yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] fatpeopleunite:
My shipment was supposed to be here today, but it has been "on the truck for delivery" since 7 am and has finally showed that it is rescheduled for delivery on Monday. Does this give me a legit reason to ask Google for a refund on shipping?
[Nexus 4 General] akshaysanwal:
And its delivered. Now wait for it to come overseas to India :D
[Nexus 4 General] adidas007:
i have to wait till 4th week jan lol.
[Nexus 4 General] killerbender:
Call UPS asap. My story is similar to that, the end: UPS lost the package :mad:
[Nexus 4 General] baiju2012:
My Nexus 4 does that too sometimes. When the screen is off. I press the power button, it starts to flicker violently. How did you order a replacement for it?

Device: Nexus 4
[Nexus 4 General] Riyanweb:
Any Dec 14 ppl got tracking numbers ?
[Nexus 4 General] adidas007:
I just keep checking this thread randomly idk why. Even though my order has been shipped...
[Nexus 4 General] Syniex:
I can't find a way to contact google about the phones i ordered

can anyone give me the support mail please?
[Nexus 4 General] siloner:
Same here... I think it's pure boredom. Lol
[Nexus 4 General] Capt.PP:
Call Google, 855-836-3987
[Nexus 4 General] Syniex:
i've been ordered november 30

1) 16GB nexus 4 (shipping time was 5-6 weeks)

2) 8GB nexus 4 (shipping time was 7-8 weeks)

Google replay: "Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of January 30.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery."
[Nexus 4 General] adulel08:
It's all luck. I ordered December 12 and I got it yesterday. Eta was also January 30. Can't do anything about it but wait.

That's just how the cookie crumbles :p

Just check every Thursday for the shipping email.

Sent from my Nexus 4
[Nexus 4 General] Wingnutt:
Have had my DEC 6th order for a total of 1 day so far, living in utter fear until the TPU case arrives, phone is so slick and so fragile feeling.

I guess Im one of the lucky ones, so far no issues with the screen yellowing, or any screen problems for that matter, the speaker is crisp and clear and the battery life seems reasonable.

really like the phone, will love it once I get the case and can stop carrying it like its plutonium.

EDIT: cutting the regular sim card to make it fit the micro sim is quite easy, but terrifying at the same time.
[Nexus 4 General] Dov_Ch:
Reply to this email and you will get a "live" person.

Don't expect them to be any more helpful than this email... they basically told me that it will be here when it gets here.. (Jan 30th)

If you call them let me know if you get any better response. I might take a shot at talking to someone.
[Nexus 4 General] Casterina:
I'm checking this thread and I haven't even ordered a Nexus 4 :( forever waiting.....
[Nexus 4 General] pylip_lyroy:
December 1 Order

I've been reading this forum for the last two weeks hoping that one of these days I would get a pending charge on my CC and up to this day have not.

I ordered on December 1st (6-7 Week Time Frame) and on December 3 my status was updated to "Google Has Received Your Order".

In the transactions summary it reads "PENDING"

Is there any reason why it seems like everyone who ordered in the first few days of December are rarely getting their phones?

The worst part is that on December 4th I tried to cancel the order and google REFUSED to let me cancel it. After several calls they said, it's their policy they wont' cancel it.

I've been literally holding onto this order for weeks now.

I had a friend in Canada that could've ordered for me when the google started their second phase and I would've had it by now but I told him not to bother since by the time he visits me next week I'd probably already have my phone. (also primarily because google wouldn't allow me to cancel my order)

I'm just so frustrated with this process at this point and i'm happy for everyone who is getting their orders, but find it so frustrating that it seems like everyone and their grandmothers are getting shipment notifications who ordered 2 weeks after I did!!
[Nexus 4 General] adidas007:
call them up asap.. Your order might have actually got cancelled.
[Nexus 4 General] dirtyhamster73:
So is just one person who confirms they received a hw version 12?
[Nexus 4 General] kangi26:
As a friendly reminder to the selling or purchasing of devices on XDA:

7. Do not spam, sell or trade on the forums.

If you wish to advertise a product, contact us we provide ads. But do not post it in the forums, it will be removed and you're likely to receive a ban.

From Nov 30 2012 the Marketplace will close. No new Wanting to Buy or Sell threads should be made after 19 Nov 2012. From Nov 30 2012 selling, buying, trading and exchanging devices or any item will no longer be permitted in any forum or via Private Messages.
[Nexus 4 General] atulalvenkar:
Really bad luck. Google is screwing around with orders. I ordered mine on 1st too at 10AM PST and my order shipped on 29th and delivered on 31st

Sent from Jellybeaned I9100 using XDA Premium
[Nexus 4 General] pylip_lyroy:
I have called them up several times over the last two weeks and all they keep saying is that "i should see it shipped soon"

Not one rep has said anything about the order being "cancelled"
[Nexus 4 General] soldierblue348:
You need to speak with Tier 2. I'm in the same boat. It's probably cancelled on the back end.
[Nexus 4 General] Eric-1987:
I'm loving my nexus 4.
[Nexus 4 General] dionieins:
okay this is my story in short:

dec 6: ordered nexus 4 online.

+ details: immediately got an email from Google saying that my order has been received. Status: "Pending".

dec 29: get email from Google about Shipping details.

+ details: the email says that the package has been shipped and also provides tracking number, which didn't work for some days.

jan 3: for the first time the UPS shows some info (you start reading from the bottom):

Sparks, NV, United States	01/04/2013	3:55 P.M.	Package was driver released

01/04/2013	6:38 A.M.	Out For Delivery

01/04/2013	5:30 A.M.	Arrival Scan

01/04/2013	5:15 A.M.	Departure Scan

Sparks, NV, United States	01/03/2013	6:32 P.M.	Arrival Scan

Oakland, CA, United States	01/03/2013	5:41 P.M.	Departure Scan

01/03/2013	4:10 P.M.	Arrival Scan

Louisville, KY, United States	01/03/2013	3:00 P.M.	Departure Scan

01/03/2013	10:14 A.M.	Origin Scan

United States	12/31/2012	3:55 P.M.	Order Processed: Ready for UPS

So my phone arrived yesterday, right? and I didn't post anything after that... the reason being is because the phone is FREAKING AMAZING

I jumped from the Galaxy Nexus (previously from s2, htc inspire, galaxy s, and so on...) and I'm saying it's amazing not only for the great speed of the phone, but especially and what really caught all my attention: the quality build. It reminds me of the iPhone 5 immediately. Is solid, feels great in hands, and it looks and feels way way more expensive than the galaxy nexus or any other android I've ever had in my hands.

The quality of the build makes you feel like you've a really expensive piece of hardware in your hands, just like having an iPhone 5 (you've to admit that the build quaility of iPhone 5 is impressive).

So I wait for this phone almost for a month and I'm very happy with it. The waiting is worth. It's amazing how you can get such a great quality build in your hands for just $390 (taxes and shipping included)

HOPE AND BEST WISHES FOR EVERYONE ON THE WAITING
[Nexus 4 General] soldierblue348:
They must have started using an overseas call center. I think I finally got someone to look at my order further, but it took four calls and three reps telling me, "there's nothing we can do, so goodbye".
[Nexus 4 General] sooner82:
I received an email last night from a Google CSR that she was forwarding my case to a specialist and would be contacted within 24-48 hours. I won't hold my breath. I ordered a 16 GB from US play store on November 28th with 4-5 week estimate and absolutely no movement since then.

I was told last Wednesday it would be another 1-2 weeks when I called. I'll call back a full 2 weeks from then. I've quickly learned the best way to keep my patience with Google is to drastically lower my expectations.
[Nexus 4 General] fatpeopleunite:
So what happened? Did Google immediately send out a new phone or did you have to wait and order again? I think I'll give them one more business day before I call. Do I have a legit claim to get my shipping charges refunded?
[Nexus 4 General] killerbender:
Sadly, they refunded the order, and now i'm waiting to order again from google play store (since is not that urget to upgrade phone).

If you call, they will only say you have to wait the time frame estimated in the order, and call after that to get a refund. I suggets you to call UPS first, and ask to locate the package (it should have and arrival scan to the hub after it missed the delivery). Then call google and tell that you have called ups and they said its lost (and ask them to call while you wait on hold).

The sooner you can get your refund, the better (2-4 days for processing, 7-10 for refund to appear in your CC statement)

I think we are close to be able to order again (considering most 6-7 weeks orders have already been delivered), and that the other nexus products became on stock yesterday(nexus 7, 16gb), and the day before(nexus 10, both versions).

The CSR that handled my refund, told me that she will be monitoring the availability and send me an email when it is on back stock.
[Nexus 4 General] fatpeopleunite:
Wow.. Ok.. I should call now then.. Is this the right number to call? 1-800-PICK-UPS
[Nexus 4 General] killerbender:
Yes
[Nexus 4 General] velishka:
yes.

here's the tricky part. I've been on the phone with UPS and Google and they both are useless.

Google says, your tracking number shows today, yay! Then I need to explain that today was 4 days ago, they say oh, we will deactivate and then silence.

I ask them again, and goolge says, yay, it's out to delivery today! I need to explain everything all over again.

UPS won't investigate your case without Google contacting them first. and Google says, we can't say it's lost, because it's out for delivery.

It's a mess.
[Nexus 4 General] fatpeopleunite:
Oh man, this is becoming crazy. I'll give UPS a call now to see if they have anything to say, but after hearing you guys, I'm not too hopeful..

Edit: They have officially lost my package, and CS is being a pain. Considering they cancelled my first order and now lost my package, it just isn't meant for me to have a Nexus. I don't think I'll be ordering from them again when they become available. For those with lost packages, did you guys get a shipping refund as well?
[Nexus 4 General] Deeco7:
Oh, sorry to hear that mate hope you get a rma. I'm facing the GUI glitch bug, am I the only one?
[Nexus 4 General] velishka:
On the same boat, not ordering again.

Did not get any refund so far. Google still says it out for delivery and refuses to treat it as a lost package.

UPS is not helpful either.
[Nexus 4 General] fatpeopleunite:
Called Google. They were a pain. UPS told me it most likely is a lost package as there wasn't a scan for them trying to deliver, no scan at the end of the day when they are supposed to bring it back to the facility, and still says its on the truck for delivery, which is impossible since they don't deliver Saturdays!

Told Google this, got hung up on so I requested to talk to a supervisor or manager. Still didn't let me so I just spoke to the rep. He said nothing can be done til Monday since they need to contact UPS and their shipping department (isn't the whole company their "shipping" department..?) was closed til then. Was asked to call back Monday, which will be done. They have since refunded my shipping, with the reason: "Took too long to ship." If it comes, I think I'll refuse the package. If it doesn't, I don't even care anymore, I just want my money back. No phone is worth this hassle and the way they have treated me so far. Will be looking forward to CES to say the least.
[Nexus 4 General] killerbender:
You will get a refund for the total that is on the invoice (device+tax+shipping). You will go throught the lost/stolen deactivation process, they will send an email asking for consent to deactivate the device with serial/imei #. After you accept, you will have to wait 4-6 days for the refund appear on your CC statement (that whats happened to me, the refund was 5 days after that email, but they said to wait 7-10 business days).
[Nexus 4 General] velishka:
Here's what happened to me, this is kind of funny. After bunch of phone calls and emails,

Me: received an email about IMEI and deactivation

Google: do you want to deactivate?

Me: Yes, I consent

Google: Thank you, we are forwarding your email to the specialist

Me: asked them today on Jan 5 if there's any updates? I consent, remember ?

Google: Good Morning, Yes! I have an update for you the tracking number is showing: Scheduled Delivery Updated To: Thursday, 01/03/2013, By End of Day. So this should be delivered today.

Me: this is awesome news that UPS can deliver in the past on Saturday!

No reply from them.
[Nexus 4 General] @rbiter:
Hallucinate much? :D

Sent from my GT-N7100
[Nexus 4 General] killerbender:
Thats hilarious, I have called 12 times before the CS was able to help me, 2 emails later, problem solved.
[Nexus 4 General] KCuadrado:
I got mine yesterday and opened it today because of work and no time. It is such an awesome device. I received it in perfect condition near 9pm. Finally!!!
[Nexus 4 General] DowntownJeffBrown:
You know the bs part is that it just takes the one good CSR to help you and we have to go through sometimes 20 or more csr,'s till we can get one to help. Then when they do finally help it solves our problem right away. I bet that CSR company doesn't renew its contract with Google next time:rolleyes:
[Nexus 4 General] akwizeguy:
Just joined the forums to post on this thread

Nexus 4 8gb

Order Date: November 28, 2012 6:21:09 PM

Status: Pre-Ordered on December 6

Ive been seeing some ordering in Early December and receiving their 8gb units already. Tried calling a couple times and CSR just gave the standard statement of, "....should be recieved by Jan 30...".

How do you guys reach a Tier II CSR?

Good lord, my current phone is about to die....thinking of just canceling all together and getting a Galaxy S3 or something
[Nexus 4 General] blade_:
8-9 weeker n4 9gb ordered 27th nov ,still nothing :(
[Nexus 4 General] legend618:
why are RMA's getting their 2nd, 3rd or 4th phones while peopel who ordered in Dec 3rd and on have not even received anything? shouldn't they give us aslo a change try the phone aslo. i dont think RMA's should come before people who have not even received a unit. just saying
[Nexus 4 General] dirtyhamster73:
Rma's are separate stock from purchase stock. That's why you'll see people getting rma's before people who purchased. It's just the way Google does it.
[Nexus 4 General] sooner82:
I finally see some movement on my order with the pre-order date now showing January 6th. It had been stuck on November 29th since I ordered on November 28th. No credit card charge though. 16 GB, 4-5 weeker from the US playstore btw.
[Nexus 4 General] jmcsk8:
My Dec 14th 16gb order date just changed to Jan 6th.

No charge yet to my bank account.

I had planned on it not coming for another week or two so I haven't moved my $ around into the correct account yet.

Does anyone know what might happen if they try to charge the account before Monday morning before I can move the money to cover it?

Will the order be canceled, do they try again later, or would I need to call them?

Thanks.
[Nexus 4 General] adidas007:
they try again later. It causes delay sometime it goes upto weeks before they try to re charge.
[Nexus 4 General] dirtyhamster73:
If you don't have the money available it'll be declined. They will then send you an email stating that the transaction declined and you have 7 days to add new payment, if you don't they will cancel it.

You can change your payment method via Google wallet.
[Nexus 4 General] jmcsk8:
Thank you for the quick replies.

1 last question to people that already got theirs:

On average, how long of time was it between the order date changing and Google trying to charge you account?
[Nexus 4 General] pak-stars:
cool avatar
[Nexus 4 General] adidas007:
a day to couple of days to weeks. Its google. Nothing can be predicted.. :P
[Nexus 4 General] WinDroidGuy:
You will get an email saying there was a problem charging your card, it will contain a link to update your payment method or they will cancel in 7 days. This happened to me, I just transferred money, went to the link and hit authorize transaction and 3 days later I had my phones :)

Sent from my Droid DNA
[Nexus 4 General] markupdown:
8GB N4 ordered on Dec 27th (just before midnight).

Nothing yet from Google. Have never tried contacting them and won't do so unless my phone still isn't here on the 30th of January as promised.
[Nexus 4 General] soldierblue348:
So basically when I tried to cancel it online and they told me specifically that they couldn't cancel it, they actually did and never updated my order on the Play Store side to reflect that.

So I'm out, obviously. It only took three weeks to figure that one out. There's just no way I'd re-order at this stage unless it was in-stock.
[Nexus 4 General] abhay.jenna:
Nexus 4 8gb ordered on 27th Nov 5.18 PST >>> date changed to January 6th. the problem is i have made a payment tough a debit card and the amount has been deducted from 27th nov.. will i be charged once more.
[Nexus 4 General] Rex0r:
Ordered late on Dec.14th and until tonight there has been zero change to anything. Tonight the play store just updated to the 6th, no change on wallet or my credit card but I can assume this is good news. :)
[Nexus 4 General] sld924:
Nov 27th, 5pm PST, 8g >>> Pre order Dec 6, nothing since :crying:
[Nexus 4 General] daveshorty:
Has it been deduced yet that a changed order date on the Play store actually indicates anything? Mine was a 5th Dec order and the order date changed to 2nd Jan a couple of days ago. Just wondering if this necessarily means anything.
[Nexus 4 General] gcraig526:
December 14th order for a 16gb Nexus updated to January 6th. I am so looking forward to putting my Infuse away forever.
[Nexus 4 General] jellydroid13:
Dec 14th order for me with no change...but at least we're seeing some action on the 14th orders. My bet is they will ship late next week.
[Nexus 4 General] Jayrod1980:
Updates to play often mean movement on your order. Doesn't always mean something but should be shipping this week. Good luck.

Sent from my often RMA'd Nexus 4
[Nexus 4 General] Pompi_HU:
Same here. UK. 16gb. Ordered 4th december, 4-5 weeks. On 3th of january evening I wrote to the support. I got a probably automatic answer in couple of minutes, with the information that the order should ship by the evening of 05-01-2013. It was last night, but nothing happened... :(
[Nexus 4 General] Kepler22b:
Ordered my 16gb on December 12th under the impression it would take 6-7 weeks to arrive, they shipped it on the 3rd and it arrived here yesterday
[Nexus 4 General] spazzynexus:
I ordered mine on December 6, 2012 and it shipped the next day (the 7th) and it arrived here at my door on the 10th. I was suprised because it said it wouldn't ship until 6-7weeks. But I got it 4 days after I placed my order.
[Nexus 4 General] WormholeZA:
Im suprised that many people in the UK are saying the shipping date is changed to today, since its a Sunday, I don't know of any that accept shipping on a non-business day.
[Nexus 4 General] vikramhere:
Dec 14th Order here too, no changes, still staying at Pre-ordered state. But this is definitely some good news that we are seeing some changes to the 14th orders. My excitement grows :victory:
[Nexus 4 General] adidas007:
Yeah. Miracle deliveries were on that time
[Nexus 4 General] sld924:
Did you order from US or UK playstore?
[Nexus 4 General] elprofe80:
Dic. 9th order got it Jan. 4th

Order my Nexus 4 16gig Dic. 9th Google Play got a notification of 6-7 weeks delivery. Email Google device store complaining about the wait around Christmas day and got a response of estimated delivery time of Jan. 23rd., and to my surprise got an e-mail on the 2nd confirming shipping with a tracking number. Got the phone in my front door by mid day on the 4th.

South Florida, USA
[Nexus 4 General] dannyling:
Ordered mine on 5th of dec nothing yet anyone else from uk have this too
[Nexus 4 General] Penguinify:
Ordered a 16GB Nexus 4 on 12th December from UK Playstore, still no shipping information.

6-7 week shipping estimate so should be here before the end of January. I wonder how many people actually did quit on the Play store after the Nexus 7 release failure?
[Nexus 4 General] PepsiDude002:
I ordered the 16GB Nexus 4 from the UK play store on the 11th of December. I have no shipping information but it's expected to deliver in 6-7 weeks. However, my pre-order date changed to the 2nd of January. Hoping it ships soon, I just sold my Galaxy S2 on eBay so I'm phoneless until it arrives!
[Nexus 4 General] hupour:
16GB, Ordered Dec 5, 8pm (Germany Google Play)

6 - 7 weeks

Received shipping confirmation on Jan 4

However, DHL tracking still indicates that next step "will be scanned in origin" (as of Jan 7)
[Nexus 4 General] blade_:
tomorrow is a new day!lets see!
[Nexus 4 General] dr.devman:
Usually when that happens, there will be a time when you open it up and it will be arrived in that city.
[Nexus 4 General] abhay.jenna:
November 27th.. 5.18 pm pst date on playe store changed to 6th of jan and then again to 7th of jan. No other changes. should i expect a shipping notification?
[Nexus 4 General] vinayjaisingh:
Anyone facing any major issues in this batch of production? (the one that shipped out last week, ie)

---------- Post added at 02:21 PM ---------- Previous post was at 02:16 PM ----------

Yeah you should. Did your card get charged as well? If that happened, then 9/10 times you get a shipping notification within a few days. Sign up for UPS mychoice as well, it is not unheard of to receive your device without shipping information from Google. When I received my shipping mail, my device was ALREADY in the city of delivery.

---------- Post added at 02:22 PM ---------- Previous post was at 02:21 PM ----------

Yeah you should. Did your card get charged as well? If that happened, then 9/10 times you get a shipping notification within a few days. Sign up for UPS mychoice as well, it is not unheard of to receive your device without shipping information from Google. When I received my shipping mail, my device was ALREADY in the city of delivery.

---------- Post added at 02:22 PM ---------- Previous post was at 02:22 PM ----------

Yeah you should. Did your card get charged as well? If that happened, then 9/10 times you get a shipping notification within a few days. Sign up for UPS mychoice as well, it is not unheard of to receive your device without shipping information from Google. When I received my shipping mail, my device was ALREADY in the city of delivery.

---------- Post added at 02:23 PM ---------- Previous post was at 02:22 PM ----------

Yeah you should. Did your card get charged as well? If that happened, then 9/10 times you get a shipping notification within a few days. Sign up for UPS mychoice as well, it is not unheard of to receive your device without shipping information from Google. When I received my shipping mail, my device was ALREADY in the city of delivery.