yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Roxy:
So... this morning ( 12am PST - 8am PST ) I set my phone to notify me of all email(s) I am receiving - and all i've received was a customer satisfaction survey from ' Victor '. It kept sending every hour or so. Nonetheless, I got annoyed and gave him a bad review. ( he wasn't helpful on the phone and the spam annoyed me even more )

I want a shipment confirmation. T_T
[Nexus 4 General] intern:
What? UPS isn't doing Saturday delivery.
[Nexus 4 General] rican408:
Whooo! Got mine at noon today... Gonna try out T-Mobile and see if they work for me.
[Nexus 4 General] soulz:
Where's the UPS truck? It's 4:43 and the time frame is between 1:30-5:30!
[Nexus 4 General] Roxy:
He ran off with your phone.
[Nexus 4 General] jmejiaa:
UPS truck comes up to like 9PM by my house.. I got the BO email and no shipment email but a little bit of hope still remains :(
[Nexus 4 General] wngmv:
:good::good:
[Nexus 4 General] Deeco7:
tbh, I'm not bothered anymore. If the nexus turns up, great! If it doesn't by 3 weeks, I'll cancel my order.
[Nexus 4 General] ryanbmw51:
Awesome review last page...any info however on whether not they actually "oversold" the device as has been speculated by various sources? I ordered kind of late at 3ish est on Tuesday and got a backorder email yesterday. So you think I am actually waiting for a device to be "produced" or am i just waiting for them to "catch up" with shipping orders?

Obviously I know its all speculation but what are the thoughts or have I maybe missed sonething? Have been following the thread like pretty pathetically.

Thanka.
[Nexus 4 General] Datsun.510:
Bought 8:44am PST. Got confirmation email 10am. Called and spoke with them they said everything was good and that my order should ship soon. I write them an email and they reply back Nov 15th is the shiping date. I haven't got the BO email. My funds were put back in my bank today. I just called and they said mine is on backorder. WTF!!! Thanks for the heads up and for lying to me.
[Nexus 4 General] joeski27:
lol I got the same damn email this morning, from Victor! I think I deleted it, but I should actually go back and crank out a horrendous review on that ****!
[Nexus 4 General] Trashville:
no one has any solid numbers if how many units were sold
[Nexus 4 General] jmejiaa:
ok
[Nexus 4 General] code65536:
There's no definite answer since the CSRs don't even know what's going on. Many seem to think that it's just waiting for them to catch up with the backlog, not waiting for them to receive a new batch. I think that makes the most sense. (Also, since I'm one of those who got a backorder e-mail, I have a lot of incentive to hope that's the case!)
[Nexus 4 General] wngmv:
For a company working on a open-source project they are surprisingly close-minded, and treating their customers like 5 y.o. So much for "Do No Evil".
[Nexus 4 General] intern:
It's hard to say if they oversold it, my gut instinct says yes, but that they'll be getting shipments from LG over the course of the next week or two and so the devices will trickle out eventually, I think that you'd be quite unlucky to be kept waiting for the full three weeks, though I could be very very wrong.

The most irritating thing is the lack of communication and the randomness, there doesn't seem to be any rhyme or reason to how the orders are being filled. At this stage I wouldn't be surprised if the guy a couple of pages ago who got his order in at 4PM was shipped before me, who got in at 8.32 AM.
[Nexus 4 General] Esteef:
way to go google....

Add me to the countless people who got the money back for 2 phones that I had ordered.
[Nexus 4 General] Roxy:
Lmao.

But yeah... I purposely turned notification on just in case... but screw those customer satisfaction email. D:
[Nexus 4 General] xdviper:
So then still up until next week, they'll be shipping orders that were taken on the 13th. How long do you think it'll take for the new batches to come in? I know other companies such as Apple has new batches coming in a week after they're stock has been done.
[Nexus 4 General] the1onewolf:
Everybody in limbo. Whip out a pen, write a letter of dissastifaction and mail it to google corporate hq. I would personally invoke the style and prose of a certain fictional character named Malcolm Tucker when writing said letter but I'm sure your letter will be equally as scathing and worth every cent of that stamp.
[Nexus 4 General] NelsonTheMoron:
So...just got on after a few hours (about 5 hours already). Just want to know.. Anyone in limbo get their shipping confirmation??? I want to know because when I called Google, the CSR said that it is still possible for people to get their shipping confirmation by tonight. I really want to make sure we can still get the email today because I really do not want to wait until Monday to be able to get the N4.
[Nexus 4 General] Nickel Dime Bay:
Oh god this thing is nice. UPS just dropped off my 16gb, I wish you all luck!
[Nexus 4 General] gallitoreds:
latest email from Google:

Hi Andres,

Thanks for following up on that. We are working to ship all items in your order as quickly as possible within a 3 week timeframe. You will receive an email confirmation as soon as your order is processed and on it's way.
[Nexus 4 General] chrisjcks:
lol at Googles own T&C :laugh:

Many havnt recieved confirmation, and even though i did it certainly wasnt without delay. LOL

and they certainly havnt sent out many shipping emails. :rolleyes:
[Nexus 4 General] ErikWithNoC:
If you haven't got any shipped emails yet, I highly, highly doubt you'll be getting your phone before Monday since UPS doesn't ship on Saturdays (unless you pay extra).
[Nexus 4 General] vexx786:
Some have received their phone with no shipping email.
[Nexus 4 General] the1onewolf:
Apple also has preorders and you know when they start. You are also limited to two devices (I think) durin the preorder phase. Then when general availability comes around you actually have a retail presence and of course when you are back ordered you actually know that you are indeed shafted ... But at least you know what you're getting and you have a rough estimate of when you're getting it.

This whole sordid affair is even worse than hp's firesale.
[Nexus 4 General] gallitoreds:
Unfortunately thats correct, if you want saturday delivery you have to pay extra
[Nexus 4 General] Hero_Guy:
That doesn't mean their main HUB is shut down and stopped moving orders and creating labels correct? Doesn't mean your order has shipped but is still moving along right?
[Nexus 4 General] ErikWithNoC:
Well he was asking about the email. I mean, its either you get it in the mail today or Monday and if he hasn't gotten it yet I wouldn't be banking on him getting it before Monday.
[Nexus 4 General] apolloms:
I think there will be another batch of emails going out late tonight/super early tomorrow morning as the warehouse ships out more....

i'm ok if I get my phone monday or tuesday, but I leave early Wed morning to go out of town.
[Nexus 4 General] ErikWithNoC:
I have no idea how their processing department works. Right now it seems like they have a pack of monkeys randomly slap labels on packages and hope they go the right way.

In all honestly, yeah I would hope they are processing the orders on their end until they close. UPS won't be shipping any devices tomorrow unless you pay extra, but I imagine Google is still processing all the orders (they damn well better be).
[Nexus 4 General] richteralan:
There's no Saturday delivery.
[Nexus 4 General] Datsun.510:
Called back and spoke with a guy. The guy said that my order is good and should ship soon. That they can't tell if you are on backorder, they can only see if it has shipped yet. He asked me if I receive the BO email and I told him no and he said the don't worry about anything and that I should be receiving shipping confirmation soon.

I love mix answers, they make me feel so good inside. o.O

Calling back again.
[Nexus 4 General] princebama:
Looks like Monday for me. Almost a whole week after the struggle of ordering. Lol what a mess.
[Nexus 4 General] the1onewolf:
lalalala

[YOUTUBE]http://youtu.be/VILWkqlQLWk[/YOUTUBE]
[Nexus 4 General] f1seb:
You didn't read my response carefully enough to get the message. I quoted in bold print what part of your post I found stupid. Here I'll do it again:

I hope that looks familiar to you.

Now onto your response:

There is no need to get on the defensive. And if you're reading this thread, as you obviously are, you don't even need to place a call to their center to know what you'll get as a response. You will get the same response that the other 300 people who already called and posted the responses here. The only thing we can gather from that is the people in the call center are left completely in the dark and at this point are just trying to get through the calls.

So let me ask you this now. What makes you think you will get a different response than everybody else? What makes you think you will get that special somebody who knows something the other person doesn't?

Like I said, you will either hear something that you want which will be a bunch of b.s. anyways, or somebody will tell you the truth and say "We don't know" as they have been.

And if you still feel insulted, well then, maybe it's you not me.
[Nexus 4 General] booyakasha:
I was told by a CSR (take with a grain of salt) that's the case. Only disbursed on business days.
[Nexus 4 General] @rbiter:
That is what I think also. Realistically though I think it was closer to 100,000 but definitely less than that, split between however many countries. I think google biggest ****up was the 10 phone limit. The scalpers scalped us. But I am also sure google counted on it for the free negative publicity. Negative publicity is better than no publicity to a company with the motto don't be evil, eh?
[Nexus 4 General] foxmulder:
For those that interested...I got my shipping confirmation today, my google wallet/play updated accordingly. I notice ups says my label was printed yesterday.
[Nexus 4 General] chrisjcks:
I have 3 emails sat in my inbox all stating I'm getting it 'tomorrow'

So, 2 of those emails are definitely now invalid and its gone 1am and no dispatch so guess the 3rd is also invalid too now.

All from different days.

Yet I got the BO email and nothing is happening.

I wouldn't trust anything the reps say.

Worst order experience ever. :/
[Nexus 4 General] code65536:
Judging from the variety of responses people get, clearly, it's staffed by Schrödinger's kittens! :laugh:
[Nexus 4 General] chrisjcks:
For UK, I'd say more like 100 stock if that.

Seriously!
[Nexus 4 General] konfuzed:
San Pablo, CA, United States	11/16/2012	7:05 A.M.	Out For Delivery

not a single ups truck on site ...fml :(
[Nexus 4 General] jmejiaa:
I can't wait until everyone crying and canceling comes back in a couple of weeks *****ing and moaning waiting for the next batch.
[Nexus 4 General] enserio:
With all the shat that went on the day of - the refreshing - the error upon ordering, and error upon ordering...once UPS touches it, two days means just that. They first shipped it yesterday morning, and it's in my hands now. My precious.
[Nexus 4 General] stopswitch:
I wish everyone who got a shipping confirmation stop whining about waiting until Monday when the rest of us have to wait weeks.

Sent from my Galaxy Nexus
[Nexus 4 General] kcbboy:
I cancelled and am currently waiting on the next.
[Nexus 4 General] ross1998:
nah if it was 100000 they wouldnt have ran out so fast, i mean honestly i think only 3-5 percent of people in america know what a nexus 4 is, and the people most desperate to get one where the people on xda, i think that its not the amount of people that caused the google server crash but the small amount of people using auto refreshers,
[Nexus 4 General] VoiD_Dweller:
Yeah LOL and our phones are neither here nor there. And until we get the emails, our phones could be both back ordered - AND shipped LOL
[Nexus 4 General] 4redstars:
was in limbo until I called, CSR informed now I'm one of the backordered. No email or anything...

Order 1050 CST so only approximately 20 minutes after it went live... *sadface*
[Nexus 4 General] Roxy:
Ignore the CSR. They don't know crap - cause' there's no way for them to check if your order is backordered.
[Nexus 4 General] the1onewolf:
What number did you call?

This one?

855-836-3987
[Nexus 4 General] luckylui:
Called 26 T-Mobiles today, I live in a suburb of Chicago. Asking for a bumper case. No one had one.. Neither did they have the N4 in stock. Selling like hot cakes!!!
[Nexus 4 General] MaxCarnage:
Just checked for the first time in a few hours (camping) and no updates. :(

Sent from limbo.
[Nexus 4 General] gallitoreds:
Fresh email I just got from Google:

Hello,

Thank you for contacting us. Your order is currently being processed.

Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly.

If you have any more questions, please ask me

Thanks,

Jonathan

The Google Play Support Team
[Nexus 4 General] ErikWithNoC:
The beginning looks familiar, but the rest is wrong. Did you purposefully change it or something? I'm not seeing the significance of changing it and why it was changed. All I was saying is that what is the point of telling people to call for order details if they don't know anything? The beginning part ("calling every 30 mins") was a joke in case you thought I was serious. I don't have the patience to call that often.

I say no need to be offensive and you say no need to be defensive...People are being told all kinds of different things, that doesn't necessarily mean I won't get somebody who is able to shed some light on my individual situation. I only placed one call the other day, which thoroughly confused me with 3 people saying I would be getting my device shipped on the 15th. Calling again to see if their was an update on my status and asking for someone who may know is not something I find to be absurd.

I just raise the question, why tell customers to call a number for shipping status, if that department has no information to provide? There is nothing wrong with me. Your condescending attitude is what is insulting.
[Nexus 4 General] ml3000:
Order Date: November 13, 2012 8:32:52 AM UTC-8

Still complete Limbo... I havent heard anything from anyone.... No emails at all since the original
[Nexus 4 General] luckylui:
My ship got bumped to deliver Monday. Mofos!
[Nexus 4 General] the1onewolf:
At least you have a tracking number.
[Nexus 4 General] Postal Psycho:
I spoke with a Google rep 4 hours ago and he did not have any answers for me except sorry for the waiting we are doing our best. I asked him if they were shipping orders based on first order first ship he said no. I dont understand why they operate like that?
[Nexus 4 General] Datsun.510:
Talked to another guy. He said that he has been told if you didn't receieve the BO email then your order should not be on BO. He said that my order looks good and will ship soon. I swear, I think I've heard this from somewhere before, lol. So for the ppl that haven't receive the BO email, maybe there is still a chance it will ship. At this point my head hurts and I'm done for now. You will see me in this thread tomorrow morning either happy or still upset. Only Google can decide that.
[Nexus 4 General] nyijedi:
F'ing liar (the rep, not you).
[Nexus 4 General] luckylui:
Sorry bro. Not trying to rub on peoples face.. :(

I just get little aggravated, when I'm told one thing and its another.
[Nexus 4 General] savo83:
LOL.
[Nexus 4 General] Clayfree:
Well that's not true. My two orders were about 1 minute apart. This morning I received tracking on 1 phone and still no word on the second phone.
[Nexus 4 General] ErikWithNoC:
This is basically the question we are all asking. Its not hard to see who ordered first and ship them in that order...Google seems to think its more fun to randomly select them.
[Nexus 4 General] kcbboy:
I don't even know why I keep on reading this thread. It only makes me more depressed.
[Nexus 4 General] the1onewolf:
What number do I call?

The general google play support line?
[Nexus 4 General] Ameri-CAIN:
So after the dust settled on Tuesday morning I was able to order a 16GB N4 and one of my co-workers was not. I ordered at 8:33 PST, and he was driving at that time and wasn't able to try until 9:00 PST and he was unssuccessful. Well he immediatley started calling all the T-Mobile stores in the area which were also all sold out. He found one in Phoenix Az. We live in SoCal. He is driving out next week to pick it up! He will probably have one in his hand before I will and he is driving to another state to pick his up! :laugh:
[Nexus 4 General] benderunit9000:
that isn't just Monday, that's Monday afternoon. the horror.:crying:
[Nexus 4 General] pitchshifter:
I got this exact email a few days ago
[Nexus 4 General] luckylui:
Sucks man. I'm going on a trip down South Illinois. Was hoping to get it before that.
[Nexus 4 General] frankied22:
This is really turning into bull****. I ordered my 16gb at 8:34AM PST and didn't receive one email from Google. No confirmation email, no shipping email, no back ordered email. Mine has just said pending and estimated shipping date November 15th. Also, my CC is still charged for the amount. When I call Google they just keep rushing me off the phone telling me I should expect a shipping confirmation soon. UPS MyChoice isn't giving me anything ether. Man. Wtf

Limbo 4 life
[Nexus 4 General] rootdisk:
It arrived!

My Precious!!!!
[Nexus 4 General] Daniel Dumile:
Loving this phone. Not to rub it in.
[Nexus 4 General] Roxy:
Suuure!
[Nexus 4 General] Luxferro:
I hope yours explodes :p
[Nexus 4 General] silver91342:
Haha now my order in wallet is having 404 issues. I think I may have just been ****ed.
[Nexus 4 General] phoneman09:
Yea you kinda are rubbing it in whether you want to or not.
[Nexus 4 General] chrisjcks:
Happy for you,

But seriously, what-are-you-doing!

There's a lot of angry people in here who most likely ordered before you, yet you rub it in to these people?

Maybe your phone develops a flaw, crashes or simply just blows up and you have to come back in here asking these same people for help?

.... Just saying. :)
[Nexus 4 General] vitsdroid:
I'm in limbo. Ordered 2 16gb nexi and 1 bumper @ 8:34am Pacific. I understand being upset but seams like there are alot of cry babies on here. So its going to take a few more days maybe a few weeks. Is this going to change your lifestyle in anyway? Coolness factor is lowered? We are trained in the want it now culture, so I guess that's just how it is.

Even though I have not received my tracking # I still like Google and Android. Hope I also like t-mobile once I leave Verizon.

My wife would like a bright green bumper or case for her nexus 4. any suggestions?
[Nexus 4 General] Clayfree:
The door is over there sir ---->

congrats!
[Nexus 4 General] KelvinJet:
Did you got an invoice with the price in the package?
[Nexus 4 General] f1seb:
Like I said. Your initial calls, although in my eyes unnecessary, are not what I pointed out as being silly or stupid. It's the last part where you said you would be calling them every half an hour to hear what kind of excuse or story the CSR's can come up with.

We all know they're clueless at this point and the call centers do not have anymore information. Google themselves can easily release a statement to the world apologizing for the screw up on all the orders but they wont, because that's bad press. They would rather lie in the bed they obviously pissed in before admitting to a fault. The higher ups and management basically are leaving it up to the CSR's to "handle it."

That number is there for you to call when everything is working normally. When the CSR's have all the answers for you, when a few people have a problem ordering an app, when poor ol grandma can't find the Add To Cart button, why Google is no longer the homepage on their browser etc. For minor stupid issues. When something of this magnitude hits and they get swarmed with calls, no call center has the answers the people seek, because simply that answer doesn't exist (somebody needs to admit fault and I bet nobody is willing to do that). Right now people are pointing fingers, and the fecal matter is rolling downhill.

Edit: I did not change your post.
[Nexus 4 General] machine elf:
I ordered at 8:34:48 AM and never received an order confirmation or shipping info though, my card has a memo charge and Google Wallet shows pending order. I just got off the phone with support and the guy said he has only seen one other case like this that have not received any emails at all. He also said my order is still pending and not back-ordered. Is anyone else in this particular boat? This thread moves so fast I'm sure I've missed my brothers in this shade of grey.
[Nexus 4 General] lt_knox:
XD ikr?
[Nexus 4 General] rootdisk:
My order was at Nov 13, 2012 8:32:54 AM PST. But I hope everyone eventually gets theirs that ordered.
[Nexus 4 General] 2015Ducatimulti:
well you rotten son of ................ lol I`m in limbo:(
[Nexus 4 General] silver91342:
Welcome to limbo many of us are here.
[Nexus 4 General] silverbladef:
Welp, looks like I have to wait till Monday. It sucks that it was completely processed yesterday yet UPS took their sweet ass time till today to pick it up.
[Nexus 4 General] silver91342:
Is wallet broken for anyone else?
[Nexus 4 General] poxin:
Yeah I'm in the same boat. Although I did get a confirmation email (was in my spam folder), I haven't gotten anything else. Ordered at 8:33:58 AM. The charge is pending on my CC too, hopefully we hear something tomorrow.
[Nexus 4 General] 2015Ducatimulti:
nope works fine for me
[Nexus 4 General] machine elf:
Thanks for the welcome. At least I'm not alone.
[Nexus 4 General] rootdisk:
There is an invoice but there isn't any price on it. Just has the shipped quantity.
[Nexus 4 General] Strelok1987i:
Exact same situation here. No clue what's going on :eek:
[Nexus 4 General] Clayfree:
Just checked, working for me
[Nexus 4 General] wngmv:
Oh there are plenty of us stuck under. We are going to form the strongest bond human beings have ever seen. :good:
[Nexus 4 General] the1onewolf:
Until a wanker gets a phone and abandons ship.
[Nexus 4 General] poxin:
Limbo chat at irc.efnet.org #nexus4
[Nexus 4 General] KevinChaos:
9:09pm PST. I started earlier, but it took about 30 minutes to get past the cart lol.
[Nexus 4 General] intern:
People who have gotten phones, coming here to tell us just that, and not telling us what time you ordered, which version you received, when you got your shipping info and where you live, you're not helping. If you give us some useful information people will be a little bit more welcoming.
[Nexus 4 General] 4redstars:
yes that number
[Nexus 4 General] Red Wolf:
a lot of us in limbo

yes join here :eek:
[Nexus 4 General] ml3000:
I am...In Limmmmmmmbo
[Nexus 4 General] Red Wolf:
you are not alone buddy, even though some of us ordered really early :rolleyes:
[Nexus 4 General] frankied22:
I am in the exact same situation. I even ordered it at the same time as you.
[Nexus 4 General] Shaquiel Harris:
Almost 1400 pages on this thread. :eek:

Lol at the people posting pictures of their devices arriving to rub it in people's faces. Happy i decided to wait to get this thing now.
[Nexus 4 General] machine elf:
ONE OF US, ONE OF US

PM'd
[Nexus 4 General] jnewman1991:
Calling Google right now to get some info on my phone. If they can't tell me where it is I'm just going to cancel the order and go buy a Nexus 7 and wait until Christmas for the 4. I can't wait that long to get some Android back in my life.
[Nexus 4 General] ml3000:
Yep Like me.... 8:32PST was the order time
[Nexus 4 General] the1onewolf:
:p
[Nexus 4 General] skttls:
8:33 still in limbo!
[Nexus 4 General] bustabo:
Ordered mine at 11:33am EST....

got mine today at 10:15am.

I live in central CT, USA.