yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] 309041291a:
So what's tge total price for the 16 GB to ship to Toronto....?

Nexus S (GSM i9020a)

Euroskank AOKP (Build 5 - 4.1.2)

Matrix Kernel (24.0 - CFS)

Ondemmand (Screen On) (800/200)

Wheatly (Screen Off) (400/200)

Deep Idle (N/A - Noop)

BLX (N/A - Inverted Apps)

Black Exodus (Stock Voltage)
[Nexus 4 General] hazzamon:
I think that's a little excessive, surely 60 seconds is more than enough?
[Nexus 4 General] mcmanuf:
Buying with non-US visa while in the US

I am going to be in the us from 16-26 of november, but i only have a danish Visa card.

From the OP it says:

"A Virtual Credit Card (VCC) cannot be used with your purchase in the device store. Also, at this time, the country of your credit card must match the the country to which you're shipping"

So will it be completely impossible to use this credit card while in the US to order the phone and the tablet?

Also it seems the tablet nexus 7 says 3-5 business days to order. Is it not possible to order it with express speed?
[Nexus 4 General] Dan37tz:
Can't wait to get mine so I can directly compare it to my beloved Galaxy Note 2.

I love my Note 2 to death but I have a sickness, I must own every new Nexus phone.

I just hope there is a way to port the AOSP browser with flash support like the Nexus 7 guys and get rid of that horrendous Chrome browser they made default.

Hoping the battery life isn't as bad as many reviewers have stated, also hoping that Google will release a firmware fix soon to address the performance issues.

But for $349....I'll give it a shot.
[Nexus 4 General] wilsonlam97:
So close yet so far.
[Nexus 4 General] adamski123:
I hope it is a 8am order time in the UK cos that's the time I set for my dad to order it for me as I will be at skl:L

---------------------------------

sent from either my one x or nexus 7. If anybody is selling or trading a note 2 then pm me :D
[Nexus 4 General] WaveRapture:
Soo guys some news for youu!! :D

Some hours ago Stefan Keuchel, spokesman of Google Germany, said that the orders of the new nexus devices will start on late afternoon to early evening in Germany.

So like 4 pm or something

Dont know if this is important for people in the US, but just for the info, this would be 8-9am on PST i think (correct me if im wrong).

Source: Cant post links because of spam prevention -_-^^

Imma go to sleep now

See ya

Wave

Urgent edit!!!: Sorry guys i was wrong :( Stefan corrected his statement to 0:00 PST like we all thought..

My bad sorry :/
[Nexus 4 General] surferdude73:
I didn't say that. You will be getting your phone. Do you not see the difference between paying for something and having it be delayed vs. paying for something and never getting it? They didn't steal from you so get over it.

If it doesn't put you at your limit then buy another phone. Or borrow one. Don't blame me for discussing your money, the emphasis was yours.

What do you think another call to CSR is going to do?
[Nexus 4 General] Clayfree:
A new limbo level!
[Nexus 4 General] SunSDK:
LMAO.
[Nexus 4 General] decepticon:
Not placing calls to another CSR, I will just chargeback the charge and pick up something else.

By definition, Google did steal. It is illegal to charge a card until shipping and they did just that. My issue is that they have no proper avenue to discuss this because Google is not a customer service based company.

If they want to be a wireless carrier, internet/television provider, and retail store; they need to get their proverbial **** in order.
[Nexus 4 General] ryree0:
Don't worry, he emailed me asking how their support was and if my issue was resolved in the email they sent me. The problem is, there was no email, and the only email I have gotten was the order confirmation. Absolutely nothing has changed with my order.
[Nexus 4 General] AIovanna:
Like I said before I could care less about Google overselling...or the weird cart phone in phone out thing...what pisses me off is I ordered at 8:32am PST, it took me seconds to complete the order and got the confirm email at 8:34am and since that time I have had no other updates...while others who ordered 30-120 minutes after me got their phones...that is what I care about....I should have gotten my phone before them...
[Nexus 4 General] tengen:
No offense, surferdude, but I can't help being a little skeptical of this. It sounds too much like a convenient way to get you off the phone. I just find it unlikely that they would pull actual operations/fulfillment staff and force them to handle CS calls. Seems much more likely that these extra people (if there are extra people) are getting pulled from other CS divisions, NOT from fulfillment.

I agree that calling CS repeatedly probably won't help orders come out faster, but I find it very hard to believe that it would actually slow the process down. As I said, that sounds far too much like a convenient excuse from CS.
[Nexus 4 General] Pedro Peguero Jr.:
Can someone PLEASE explain to me whats going on with my purchase??

The "pending" fee on my debit card expired this morning and all the money is put back into my account.

No BO email

No shipping email

Only got the confirmation email after my purchase.

When my phone ships, will Google take the money OUT of my card? It already expired and all the cash from the phone is on my card again...
[Nexus 4 General] jmejiaa:
Looks like my authorization dropped. I guess mine truly won't be shipped anytime soon..

I'm liking this S3, might just stick to it...
[Nexus 4 General] surferdude73:
If they are escalation these calls to order fulfillment then yes, they get escalated to Google. Not to the contractors staffing the phones. If fulfillment has to pull even one person to go through these complaints instead of addressing orders, that's a bad thing.

Read above. Orders could and probably are being escalated straight to Google as the contractor won't let this many tickets just sit and age which affects their ability to deliver SLA, get paid, and ultimately renew their contracts.

Do I think the contractors might be passing along this message, from bosses who would like to lessen volume? Sure. But that doesn't make it not true.

When thousands of external client cases get escalated, they have much more obligation to go through them individually as opposed to internal clients who get "marked as duplicate to ticket # xxxx, issue has been escalated and internal communication will follow".
[Nexus 4 General] boogieroc:
Ups are sending emails. A few of my friends are getting the email and will be getting their phones in tomorrow. They were in limbo level 3. (orders were changed to 17th)
[Nexus 4 General] ksk80:
nexus 10/7 back in stock

The nexus 10 - 16 GB and the nexus 7 4G are back I stock on the play store.. hopefully they got a shipment in.

Limbo level 3
[Nexus 4 General] Geo411m:
If it was an BO email by the CSR I would ignore it. It seems that some of them are getting annoyed by all the calls and sending those out after you call.
[Nexus 4 General] vaxheadroom:
Your UPS tracking# status should get updated when your order is physically scanned at the UPS Louisville sorting hub Monday late-morning to early-afternoon EST during their 2-day sort operation.
[Nexus 4 General] boogieroc:
If the 32 gb nexus 10 are in stock than yes they got a shipment. Was able To order a n10 (16)yesterday afternoon so they wasn't sold out completely
[Nexus 4 General] jmejiaa:
I got a text from my UPS but it says it's from amazon KY.. I'm sure this isn't it, right?
[Nexus 4 General] Todd:
All pending fee's have drop from my card and no charge put back on, but they did ship my phone out.
[Nexus 4 General] NICEGYPT:
I just canceled my order for the phone And case. I will go pick up galaxy note 2 from T-Mobile. Android is android. See ya
[Nexus 4 General] vbhtml:
I've been lurking since post 800ish and I'm not the one to usually post, but I figured this might help the data mining.

Update:

Limbo Level 2 (though it could be 2.1 because I have lost track)

From the West Coast

Order Time: 8:34:50 AM UTC-8

Pending.

No e-mails.

CC still shows Google charge is pending.

Being a whooping 4'11", I usually always win when it comes to limbo. Apparently not this time.

For some reason I have a feeling that Google CSRs are looking at this thread and LOLing as they read their scripts telling customers random, useless information that gets your hopes up.
[Nexus 4 General] booyakasha:
DIBS!
[Nexus 4 General] NexusIncarnate:
Too bad those are made by different manufacturers than the Nexus 4.
[Nexus 4 General] wngmv:
UPS is working today. I just got an email about a package delivery tomorrow. It was being shipped out yesterday. It is not from Google though.

Edit: checked my status in the bank, the charge was dropped. On Google it still shows orders on 13th, est shipping on 15th and wallet pending. This **** it getting old.
[Nexus 4 General] surferdude73:
Fair enough. I'm not sure on the legality of placing hold before shipping or charging the card, so I can't speak to that. Just borrow one dude. I know people that still have G1's sitting around.

As someone who has worked on both sides of the contractor/FTE situation, I can back this up from personal experience.

The way the contractor structure could be is this.

Level 0 - Frontline support.

The following "break out teams"

Level 1 - Device Support

L1 - Movies

L1 - Books

L1 - Apps

etc.

They would escalate to either L2 or L3 - Google. They are probably dumping them in a queue, it's been a while since I used ITSM, but they have probably been told by management to use something like GlobalOps_Device_Fullfillment, and every Nexus inquiry could be getting dumped in this queue. This queue might have 10 members, of which more are being allocated to go through these tickets, etc. etc.

Do YOU really think that the CSRs are going to go through and handle the thousands of client hotline complaints? They are just fielding the initial calls...
[Nexus 4 General] sparky4017:
Thank you one more chance
[Nexus 4 General] Xeur:
From Google's POV, there's just not a lot of incentive to care any more than they do at this point in time.

They've gotten their (mostly) rave reviews on the phone, and one way or another, have "sold out" of their initial stock allocation. All of which is nothing but great PR for the company.

I think it'd be safe to assume that the people who still haven't gotten their phones number in the hundreds or thousands at the most. There have been a few slightly negative articles regarding the play store and order process, but nothing scathing enough that would really hurt its reputation. Sure, most of the hundreds/thousands buying these phones are probably early adopters and regular play store customers, but again, you're looking at a much smaller subset of these people who would really be ticked off enough to never use the play store again.

When you do the math, losing the business of a few hundred customers is probably not worth the amount of money spent on admitting fault, having to compensate a few thousand people for more than "free shipping", and setting a precedent for future situations like this.

If people REALLY wanted to make them listen, complaining to CSR's and whining on XDA is not the best way to do it - there are other far more effective ways of doing so.

That being said, I totally understand the need to just have a good whinge! This thread does have some weird therapeutic effect....
[Nexus 4 General] rg1003:
Just trying to figure out if an order date change coincides with order fulfillment. Did Google also send out a shipping confirmation if your order date was changed to the 17th?
[Nexus 4 General] decepticon:
I'm not asking for free shipping, a free case, world peace, or a reach around. All I am asking for is to ship my phone, they have their money.

Sadly you are right, Google got the publicity and that's all they need and couldn't care less if you or I ever buy from them again.

My lesson was learned, it took 2 horrible launches to learn it but the Play Store is not where I will be buying my devices in the future. I would rather pay more and avoid the issues.
[Nexus 4 General] DroidDavi:
Nope I was told it means its being worked on but they don't know what work had been done
[Nexus 4 General] sparky4017:
I slipped the CSR a 20 mines the 18th now:cowboy:
[Nexus 4 General] munchy_cool:
Play store still says shipping by Nov 15th ..lol. I am going back in time ;)
[Nexus 4 General] Sturos:
As far as I'm concerned my order hasn't been touched since Tuesday, the status says "Complete", never even got a shipping estimate! Date still the 13th.
[Nexus 4 General] zizo79:
Did you get the BO email?
[Nexus 4 General] DroidDavi:
Bribing over PayPal I'm proud of you
[Nexus 4 General] Plexicle:
You are not charged until your phone ships.

You are not charged until your phone ships.

You are not charged until your phone ships.

You are not charged until your phone ships.

I don't know how many times it needs said before people understand that.
[Nexus 4 General] surferdude73:
Mine is 18th too. Did you call CSR also?
[Nexus 4 General] [hfm]:
I shipped this thing to work and I am out Friday and the following Monday. Since the chance of it being delivered Wednesday looks a little suspect I hope it's delayed more. :(

Edit: let me clarify I hope the group mine is in is delayed, I hope everyone else gets theirs as soon as they can :)
[Nexus 4 General] Novi84:
Same here. CSR says this about it:

"As of what your account reads, it's still in processing and we actually can't go any further into see where it's at in processing until we receive a tracking number as well. I understand about the frustration this has caused, I myself would like to know where my order is. Since you didn't receive anything about backorder, I have no reason to believe why yours would be in that group. I suggest waiting just a few more business days to see if anything pops up. If you have any further questions or comments feel free to message back."

So what he is basically saying, is that if you don't see an update in Play/Wallet, then he can't see any update either.
[Nexus 4 General] decepticon:
Pending charge 11/13

Payment cleared 11/15

Play store status Shipping estimate: November 15, 2012

Ever thought some slip through the cracks?
[Nexus 4 General] DroidDavi:
Set up a will call
[Nexus 4 General] wngmv:
No. The UPS my choice delivery alert is not from Google. That was a typo, stupid auto correct.vI am still in Limbo.
[Nexus 4 General] surferdude73:
+1, not going to be there until next week, so I'm hoping for Wednesday, or another week delay.
[Nexus 4 General] InvalidUsername:
Still nothing from those Google morons. Shipping on the 15th. Maybe they'll go back in time and give me the tracking #? :rolleyes:

Bought this 16gb for $550 off craigslist. So much for setting a new price standard. Thinking if canceling my order at this point.
[Nexus 4 General] code65536:
Nope. UPS My Choice notifies on the day before delivery, not on the day of shipment (though in some cases, those two are the same).

So people whose orders shipped on Friday with delivery scheduled for Monday will get a UPSMC notice on Sunday, not Friday.
[Nexus 4 General] zdrifter:
+1000
[Nexus 4 General] Geo411m:
Okay were your orders updated yesterday as well? Or is this the first update. My feeling is that those who didn't get their status update yesterday will get it today and will be having their phones sent out tomorrow. Well, that's what I'm hoping for anyway.
[Nexus 4 General] Datsun.510:
Update.

Bought 8:44am pst

Confirmation email 10:15am PST

Play store says "pre-ordered"

Wallet says "pending"

No BO email

No shipping email

I haven't receive any update at all and nothing has changed.
[Nexus 4 General] Xeur:
As a fellow user in limbo, I feel your annoyance dude.

Unfortunately this probably won't be enough to deter me from purchasing devices again from the play store (if the price/performance merits it). What I DO know is that I'll definitely hold off from trying to be one of the first to buy again. The frustration and stress of the whole process is just not worth it.
[Nexus 4 General] DroidDavi:
Google is trying to mine asteroids . I'm sure they has mastered time travel
[Nexus 4 General] AIovanna:
It's not a fulfillment type situation, the phones were shipped to the UPS I-port and UPS is handling the shipments. I would agree with you if these phones were in a warehouse but they are not they are at the UPS facility.
[Nexus 4 General] jameskk:
I ordered the 8GB model first thing when it went LIVE on the 13th (at 11:36AM EST). My order still shows shipping on the 15th and I never got a BO email or anything. I woke up Friday morning and AT&T had switch LTE on in my area so I no longer want the Nexus 4 now. I'm still going to get it because I can give it to someone for Christmas. Personally, I wanted an LTE phone now so I went to the AT&T store yesterday and picked up the new HTC One X+
[Nexus 4 General] surferdude73:
Yup updated to 17 yesterday an 18 today.
[Nexus 4 General] code65536:
So we should change our anthem from "Blame Google" to "Blame UPS"? But why is UPS taking so long? They handle huge volumes each day...
[Nexus 4 General] wngmv:
Yeah you are right. That package, which is not the phone, is not going anywhere. No details on tracking. It is being delivered on Monday because that fulfillment center is within the same state as me.
[Nexus 4 General] jnewman1991:
I'll be one of the first to buy, I just won't sell my current phone to help fund it.
[Nexus 4 General] Euler MD:
So I fixed the map in the great spreadsheet of Nexus 4:

https://docs.google.com/spreadsheet/ccc?key=0Al-xFAKJdvdhdFYwcUZyT1JiQ0VtSTlPeklsVUwxNXc#gid=24
[Nexus 4 General] code65536:
BTW, what exactly are the levels of Limbo (2, 3, etc.)? I ordered after 9AM PST / 12PM EST and I got the three-week-backorder e-mail. So where does that put me? Or am I in Purgatory? :P
[Nexus 4 General] Drzfr3shboialex:
T-Mobile has it for $500 online.
[Nexus 4 General] wngmv:
Please, for those whose ordered got updated, did your bank charge drop before they did a second order?

I don't think they have any phones in stock right now, but they are shipping every available phone from Korea/China, and trying to fulfill our order as soon as possible. Until or Limbo order got fulfilled, nobody can buy again. I just hope LG can make the phone fast enough without compromising the quality.
[Nexus 4 General] Geo411m:
I think that puts you in level 3.
[Nexus 4 General] decepticon:
From now on, I will wait 2 hours to buy. I would rather be the first to get one than the first to buy and only at Google are those not synonymous.
[Nexus 4 General] surferdude73:
By fulfillment I just mean whatever Google team is the escalation point for fulfillment. Contractors aren't sending these tickets to UPS.

If the rumors from days ago are correct that the back end is glitched, this could be the same team.

But whatever, this could all just be bullcrap, but if there is a shred of truth to the csrs claiming that calls could be causing delays, that's enough for me not to call again.
[Nexus 4 General] AIovanna:
It could be due to a lot of different reasons...Google hands off the order manifest to UPS to handle but exactly how the manifest recorded is anyone's guess as we know it is not first come first served. I am guessing during the rush the system could not keep up and a lot of the orders had to be manually added to the a manifest. Basically Google sends to UPS and UPS sends to Google then Google sends shipping email to you...
[Nexus 4 General] AIovanna:
I've been watching multiple forums since this thing started and I can say with confidence the CSRs are clueless and have been saying whatever to get people off the phone and stop calling...
[Nexus 4 General] surferdude73:
And so, if the team that is manually adding to the manifests is the same team that is getting these tickets escalated from csrs, that's what would increase the delays.
[Nexus 4 General] ibishuerta:
Don't feel left out I'm on the same page :crying:
[Nexus 4 General] androidi10:
That is a very important point :good:. I hope so
[Nexus 4 General] zizo79:
Thankfully, I am getting an Optimus G to play with until my N4 gets here.
[Nexus 4 General] AIovanna:
Not likely man, chances are they are just saying "escalate" to keep us happy....I doubt they are stopping what they are doing to look for specific orders...proof of this is I ordered before most (8:32pst)...called and was told it would be escalated and I would get an email saying so....that was three days ago and still no email...no escalation here...
[Nexus 4 General] the_cosworth:
I also call BS on this. I have yet to hear anyone who has had their issue escalated to anyone who would be involved in manually fixing orders. The call center people sit there and answer calls. It isnt like they are down in the warehouse (which would be in a different building/company) fixing orders if they are slow anyways.

IF they even did tell you that it was in an attempt to have people stop calling.
[Nexus 4 General] Dr Zoidberg:
According to Zappo's CEO Tony Hseih, you should

never

outsource your core competency. In his book, he describes his attempt to outsource fulfillment to a logistics company, with disastrous results.

Larry Page: I recommend you read Tony's book. You may pickup a few tips on delivering good customer service.
[Nexus 4 General] chronus719:
Hopefully Google will learn this as well. It makes it pointless for them to have a customer service team in this type of situation if the fulfillment is being handled by another company and are unable to get information from said company for the customers.

Sent from the Nexus 4 Drinking Club

"It's not drinking alone if it's with people on an internet forum"

Pending Device:

LG Nexus 4 16GB Limbo Level 3
[Nexus 4 General] [hfm]:
I would but I work in Manhattan and live in queens. Maybe I'll just ask a coworker to alert me and I'll stop in and try to not let anyone corral me for an hour. :)
[Nexus 4 General] DroidDavi:
Good luck buddy. Hope you find away to get it
[Nexus 4 General] silentsnow31802:
Just checked my account and my Google payment has expired and I have my money back from my Nexus 4 purchase. Still no email besides the back ordered one though.
[Nexus 4 General] boogieroc:
I know that everyone is upset and have every right to be, but calling google and talking about YOUR order is not working as we will just get fed some BS line anyway. How about we try another approach. Call them and ask your question. As soon as they say the rehashed lines from last week. Tell them to look up this thread and see how many people are actually upset. This may help. It may not but we only could try. Everyone needs to do this as if only one or two do this it wont go far.
[Nexus 4 General] zizo79:
You're in Limbo 3....sorry to break it to you this way
[Nexus 4 General] silentsnow31802:
:crying:
[Nexus 4 General] legacygt:
I ordered on the Nov 13th 11:56 am CST

Confirmation email Nov 13th 12:13 pm CST

Got BO email on Nov 15th 2:01 pm CST

I just checked the play store. My order date has been changed form the 13th to the 17th. Shipping estimate still says Nov 15th.

Still have not been charged for the phone. The hold on the amount was dropped from my checking account on Friday.

Hope my phone gets shipped out tomorrow.....
[Nexus 4 General] [hfm]:
It's cool.. It'll just sit in my office till Tuesday worst case. I'm just happy to have an official spot in line and am not waiting to blitz the "ADD TO CART" button again. \m/
[Nexus 4 General] t4t3r:
If anyone gets a shipping email today/tonight/early Monday morning, please specify if your order was one of those whose order date has been changed at some point this weekend.