yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] parelem:
I doubt they know how to open a browser to get here.
[Nexus 4 General] Orange_furball:
Depends on when you ordered the devices. They were placed in brackets ranging from 1-9 weeks until being shipped.

As your name says, just Wait.for.it.

Sent from my Nexus 7
[Nexus 4 General] Exel:
Finally got my phone.
[Nexus 4 General] klownkillah:
I hope the calls is successful for you all.
[Nexus 4 General] cchap07:
Lol I'm sure he/she was like WTF? It would be interesting. How many were you all?
[Nexus 4 General] WhenBearsReign:
Aaron was a little disillusioned by it as soon as someone else started talking (even though I told him it was a conference call) but he's handling it well now. We're at 1 hour and 9 minutes right now.
[Nexus 4 General] Wait.for.it:
lol. Mine was 1-2 weeks. Same was my friends so was just wondering. I know there is nothing else i can do currently other than waiting for it.
[Nexus 4 General] WhenBearsReign:
Did you order one or two? I've heard people that ordered two haven't gotten tracking info yet.

Besides, you ordered on the 27th, we don't take kindly to your types. (kidding of course)
[Nexus 4 General] Orange_furball:
I wouldn't start to worry until after two weeks have passed. Then I would contact Google, though they probably won't be able to do anything.

Sent from my Nexus 7

---------- Post added at 01:41 AM ---------- Previous post was at 01:39 AM ----------

So orders from the 27th are starting to ship?

Yeah yeah, the original orders come first, blah blah blah. You guys had your time, now its our turn! (But I hope all of the yet unfulfilled 13th orders ship soon)

Sent from my Nexus 7
[Nexus 4 General] 1337sause:
Ordered an 8 GB with a 4-5 week shipping window on the 27th. I don't know why I'm fooling myself and thinking I'll get a shipping confirmation any time soon. Sigh* :/
[Nexus 4 General] parelem:
that's called the google effect, we're all suffering from it.
[Nexus 4 General] xcla1p:
Tell me about the results of the conference! I ordered on 13th and still hadn't gotten the phone too! :(
[Nexus 4 General] Wait.for.it:
I ordered two. I know ordered on 27th. lol
[Nexus 4 General] chronus719:
So I ended up doing an RMA on my Nexus 4... If there's one thing I probably couldn't deal with on a phone, its a faulty display. Seems like it will be painless enough. Guess we'll see.
[Nexus 4 General] Wait.for.it:
Yeah my friend got a confirmation email with the tracking number. Shows it will be getting delivered on Monday. He totally enjoyed showing that email to me like over and over again. He placed the order at around 3.30 EST on 27th. Yeah i hope too that the unfulfilled 13th orders get shipped soon and with their mine gets shipped as well. ;)

---------- Post added at 02:01 AM ---------- Previous post was at 01:54 AM ----------

I emailed google play just to see their response. i got a generic email and the funny part is i got the same email for my order that got cancelled. ( they did ask my order id ) Here is what they said

Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of December 12.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:
[Nexus 4 General] CTMeow:
Really wish I could have stayed on, I'm hitting the hay now though. I'll be in contact tomorrow to see what has happened!
[Nexus 4 General] .A.J.:
Even though I didn't get my orders in until the 27th, I've been following this thread off & on since nearly the beginning. I really feel for those that still haven't received orders placed on the 13th. Google really messed up with them. I'm optimistic my orders will ship on time but all of those in limbo sure as hell should have their phones well before I get mine.

I wish the conference call complete success!
[Nexus 4 General] DowntownJeffBrown:
Well arron was entertaining if anything. The conference call was all that could be expected. We will fill you all in when we get a chance. Thanks Bear for taking the lead. Nite guys gals and the one inbetweener. Oh yea hamster just so you know I asked about our bumpers. He said no stock as of 11pm tonight Yea I could have told you that.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] lanman2k:
I ordered two on Nov 27, and I haven't gotten any shipping info yet either.
[Nexus 4 General] DowntownJeffBrown:
Nope trust me as a certified outsourced limbo floor manager level 2 specialist I'm an expert on this. But don't take my word for it you can call.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] ed10000:
Same here.
[Nexus 4 General] nexuscentral:
Received mine yesterday evening.

Nexus 4 16 GB

LL3

Order date: Nov 13 3:40 PM EST

Location: NJ
[Nexus 4 General] lanman2k:
Wait, what? What you mean Jeff Brown? I just said that I ordered 2 on Nov 27, at 2:05PST to be exact and that I haven't gotten any shipping info yet either.
[Nexus 4 General] m0h1t:
:(:(:crying::crying::crying::mad::mad::mad:

Any idea guys? What do I do now?

I've placed another order today, but I don't know when it'll arrive.
[Nexus 4 General] DowntownJeffBrown:
Yea sorry bout that I meant to quote the person you were quoting just messed that up huh.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] ed10000:
So it looks like they misunderstood PPO Box for a PO Box # which is why they refused delivery, not because it is a forwarding service. Of coursre that's just my interpretation.

What address did you use for the new order?
[Nexus 4 General] nexuscentral:
I received the following email the day after I received my device.
[Nexus 4 General] m0h1t:
I also thought so and called them atleast 4-5 times again to explain that PPO Box # is just for internal referencing and has nothing to do with an actual PO Box and someone will surely sign for it. But they keep apologizing and saying they cant do anything :(

Like #PaisanNYC said, I replaced PPO Box #123 with just the number in the order I placed today
[Nexus 4 General] nexuscentral:
How do you test for this stuff? Any specific backgrounds? Is there an app for this?
[Nexus 4 General] xdviper:
Bear, man you still haven't got your phone yet man? Damn
[Nexus 4 General] klownkillah:
What's phase two?
[Nexus 4 General] mp5cartman:
wow soo many people here worrying and etc. If you got shipping confirmation with tracking you are good! People keep asking there no info and other **** in their tracking need to be damn patient. Consider your self lucky! Im still in LL2 Ordered on Nov 13 9am pst. Ordered another one on nov 27th with a 2-3 week window. Just waiting here whichever ships first.
[Nexus 4 General] nphil:
I ordered mine on the 27th, got shipping confirmation on the 30th of Nov. I'm actually kind of upset because I had it sent to another address due to Google's estimated 4-5 week shipping time (I go to college in another city, winter break etc).

Does anyone know if its possible to contact UPS to change the shipping address? Tracking info says that the device hasn't been received at the facility yet, only created the label.
[Nexus 4 General] brar.arsh:
28th Nov Order

I ordered on 28th at 10.30AM PST and yesterday I just asked them about the estimated arrival date..

Now they are saying that it has SHIPPED!!! But there is no change in my wallet and haven't received any shipping conformation email.

Here are the 2 replies that I got, any idea what should I do now as no shipping email and no change in wallet???

"Hello XXXXXXXX,

Thank you for contacting Google Play! I understand you want to make sure your product is on the way and your concern for when it will arrive. It is my pleasure to assist you with your Nexus 4 order.

Our records show that your Google Order xxxxxxxxxx.xxxxxxxxxxx was successfully shipped.

You can confirm the details of your order in your Google Wallet account at:

https://wallet.google.com/receipt/xxxxxxxxxx.xxxxxxxxxxx

Orders are shipped and delivered upon two additional business days of processing.

Upon receiving your shipping confirmation email, you'll be given a UPS tracking number that will assist you in determining your package's estimated delivery date. You can track your UPS delivery by providing this tracking number at:

http://www.ups.com/tracking/tracking.html

You should receive your device by Wednesday the 5th at the latest.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789

If I can assist you with anything further, please feel free to reply directly to this email or visit our help center at:

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Regards,

XXXXXX

The Google Play Support Team"

After 2 hours

"Hello XXXXXXXX,

Thank you for contacting Google Play Support. I understand your concern when checking the status of your order. I'll be happy to assist you with this matter.

We expect the Nexus 4 to ship by the end of this week via 2 day shipping. They are currently being processed for shipment. You will receive a shipping confirmation email when your order ships. You should be receiving

tracking this evening, or Monday morning

Regards,

XXXXX

Google Play Support Team"
[Nexus 4 General] ketjr81:
If you go the the tracking for the package, there is an option for "Change delivery".

You can either contact UPS to deliver to a new address or it has a note that reads as follows:

"Note: Prior to the first delivery attempt, contact the sender to request a change in delivery instructions or to correct your delivery address."

I don't have any personal experience changing the address but that's what I noticed while looking at the tracking page.
[Nexus 4 General] rtimoff:
So, what about Europe, Spain for example? Any news?
[Nexus 4 General] klutch:
so i called google just mins ago and they telling me that is still pending havent process yet and if from here to the 4th this month dont get any answer back on email to call them back .... ummm 0_o o_0
[Nexus 4 General] nokkenas:
I gotta stop checking for shipping email every few hours... I know mine is due in 4-5 weeks but I just couldn't resist. Damn...
[Nexus 4 General] derPianist:
Was it already Mentioned that the Nexus 4 will be on sale again on December 6?

In Germany at least.

Officially confirmed.
[Nexus 4 General] nokkenas:
Do you mind to post the source please?
[Nexus 4 General] Vahndroid84:
Officially confirmed by who?
[Nexus 4 General] las5muertas:
Just contacted Google play support to tell them i would like to cancel a part of my order.

They told me it's just not possible to cancel a part of it... Only the total order.

Wanted to make some 3-4 weeks phones avaiable for you guys but guess i will have to ship them back...
[Nexus 4 General] realfelix:
http://www.big-screen.de/deutsch/pa...0_nexus-4-soll-bald-wieder-lieferbar-sein.php
[Nexus 4 General] phositadc:
Got tracking on Friday at 1am. All the ups page says is that the label has been created. Otherwise no update. So even though Google sent me the "your order has shipped email," it appears that it actually has not.

This is nothing compared to what the November 13ers went through, but I find it remarkable that Google can't even get this right. Don't send the effing shipping email until the thing actually ships, idiots!

-Sent from my Nexus 7.-
[Nexus 4 General] TonyHoyle:
If you follow their source it's just an email from a Google CSR and we all know how reliable they are...
[Nexus 4 General] gbohm:
and the email looks fake as hell at least media markt and saturn seems to have a lot of stock and the price is ok also..
[Nexus 4 General] housry23:
Thanks for the link. I remember now. Well, I'm in! Hahaha! I'm sure these will be up on ebay soon. It would be cool if we got enough people to actually order these, but I highly doubt it. Maybe we should start a thread. Problem is trusting 1 person with this much $ would be crazy.
[Nexus 4 General] CaspaTheGhost:
The 6th would be nice, one can only hope. That sold out sign on the UK website is really grinding at me.

Sent from my Galaxy Nexus
[Nexus 4 General] iceberg4:
You will have to keep checking your email and as soon as you get the tracking number, call UPS and tell them to hold your package at a local facility or get it delivered to any other location you want.

You got a shipping estimate of 4-5 weeks and your order has shipped?

8 or 16?
[Nexus 4 General] brar.arsh:
Mine too shipped.. :D

Didn't got Shipping email but got confirmation as posted few pages back.. :)

Edit: Ordered on 28th..
[Nexus 4 General] DowntownJeffBrown:
Yea man I think you about summed it up for us. I'm glad you can type this stuff out in a neat easy to understand way. If I had tried to sum it up everyone would be like hey What? Huh so how then again? Thanks again brother and it was at least the best shot we had at this to this point. Me you and bear sure had that guy scrambling through his customer service manual with all the questions and comments about the process this whole way. We did get a lot of clarifications and the process maybe helped to clean up the wide spread lies and mistruths that the level one CSR play to get us off the phone. Hey we got elevated YEA! Oh wait we already got elevated many times before sorry. Well I hope it does do some good I guess we will see on the coming days hopefully this morning like he said. Email me if you guys receive your emails he promised us this morning. I'm here for round two if it becomes needed Bears got my number Pitchfork at the ready.

Sent From My Buttery Smooth LG Nexus 4

---------- Post added at 07:47 AM ---------- Previous post was at 07:36 AM ----------

Join the Limbo Pitchfork committee we work together for the further of the group. "Nov 13th We will never forget"

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] van_gogh:
brar.arsh, could you please point me to an example of this? Thanks in advance!
[Nexus 4 General] DowntownJeffBrown:
Yes I think you mentioned this 3 times now within about a 10 post area. We can read.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] munchy_cool:
how many of original LL3 are still left, any plans on a BBB complaint
[Nexus 4 General] DowntownJeffBrown:
Yes crapusername I think you mentioned this 3 times now within about a 10 post area. We can read. Strange that you only have 3 posts and they say the same thing. You really got a N4 or are you just trolling and scaming. Just my 2 cents...

Sent From My Buttery Smooth LG Nexus 4[/QUOTE]

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] van_gogh:
I pressed report button three times too:good:
[Nexus 4 General] munchy_cool:
reported ....
[Nexus 4 General] brar.arsh:
HERE http://xdaforums.com/showthread.php?p=34875822#post34875822

---------- Post added at 07:34 PM ---------- Previous post was at 07:33 PM ----------

I reported him after his second post.. :)
[Nexus 4 General] :
Why have you reported me? I didn't know it wasn't allowed.
[Nexus 4 General] riprowan:
Wait. I ordered on the 27th and haven't received anything other than my original order confirmation. I thought these were supposed to be first-come, first-serve (which means mine would have shipped first).

Are there still a lot of people who ordered on the 27th that are in limbo? Do I need to worry about a lost order?

---------- Post added at 04:10 PM ---------- Previous post was at 04:08 PM ----------

Now you know: http://xdaforums.com/announcement.php?a=81
[Nexus 4 General] munchy_cool:
because you were spamming with same post every 10 minutes ...you have it for sale post it on swappa.com
[Nexus 4 General] :
Fair enough. I didn't mean to annoy anyone.
[Nexus 4 General] parelem:
still no authorization attempt after "fixing" my payment method on the 28th...

case reviewed by the BBB
[Nexus 4 General] kcbboy:
How the hell does someone order the 28th and already have shipping? !
[Nexus 4 General] Jayrod1980:
Lol your occupy analogy is inaccurate. You were far too polite and civil for that. For you to have occupied Google you would have to be living in your filth, vandalizing, crapping in the street etc.

Some good information there though!
[Nexus 4 General] estallings15:
For real. I ordered on the 13th and I don't have a phone. The funds are there waiting to go out.
[Nexus 4 General] Krooked22:
Google can seriously suck it big time, you are not going to take my money and hold it hostage for two Months before I get the phone. You'd think that by this time we would be able to just order it like a normal item but no, they want us to pre-order an item that has already came out.
[Nexus 4 General] rahulsampath:
Mistake in Shipping Address

Is there any way to edit the address given for shipping. I have made a small mistake. Somebody please help me :(
[Nexus 4 General] van_gogh:
http://support.google.com/googleplay/bin/static.py?hl=en&ts=2715807&page=ts.cs

Choose "I need to change my shipping address or other order details" option.
[Nexus 4 General] DowntownJeffBrown:
Is it a small mistake or a big one. A lot of times if its just a misplelling as long as the rest of your address is correct it will be OK. Depends on how big the mistake was?

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] surferdude73:
Well thanks for the info, and more importantly the recap. The info basically confirms what most of us have suspected all along. CSRs can't do ****. Looking forward to the audio.

Did they have any response to the question about why people were getting their orders from the 27th while there are still outstanding orders from the 13th?
[Nexus 4 General] housry23:
They do not hold your money for 2 months. They pre auth the charge. Your bank determines how long that charge sits there. All banks and CC company's have different times before the charge falls off. When the device ships, they will then fully charge your card.
[Nexus 4 General] munchy_cool:
Ryan u still be here waiting for all 13th orders to be shipped :)
[Nexus 4 General] housry23:
Yeah, i gotta look out for my peeps. Bear and CTMeow and all the guys that are getting jerked around by Google.
[Nexus 4 General] DowntownJeffBrown:
Well when we told him this he wouldn't confirm it all he would do is repeat back to us what we said tell us he can understand our frustrations and that he is doing everything he can to push our orders through to a fairy specialist. Its running in circles. After he started to gain some rapport with us he seemed to acknowledge that orders got shipped out from the 27th but still wouldnt confirm it.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] xcla1p:
I guess I wouldn't be calling CSR anymore, since I want my problem to be resolved by the mythical "Specialist".
[Nexus 4 General] estallings15:
I actually asked the last CSR I talked to if specialists really exist. She assured me they do. I'm still skeptical.
[Nexus 4 General] munchy_cool:
yeps ..same here ..have been too busy during the week but did read during my smoke breaks at work ..

hope Google fixes the sh*t
[Nexus 4 General] M2oSa:
What the ?

Ordered mine on Novemer 27 (16Gb, 12:43 PST) and still nothing...

#NotFair
[Nexus 4 General] rahulsampath:
Thanks... but they are saying I have to cancel the current order and give a new one change the address
[Nexus 4 General] munchy_cool:
It looks like orders are lost in the Bermuda triangle !!

---------- Post added at 09:47 AM ---------- Previous post was at 09:46 AM ----------

once you get shipping label..change address using UPS website :)
[Nexus 4 General] hsaithan93:
Hey

I have a question if someone can help please :)

I live in the Middle East so GOOGLE PLAY is not available i cant order the NEXUS 4

i can do so by using UK VPN to enter it

1- when do Google stack more google nexus 4 ? ( every day )?

2- do you think i should wait for the second stock ( mid December maybe ? )

3-do you think its safe buying through VPN ?

4- if i bought one how long it will take for them to ship it ? ( estimation ? )

Thanks :)
[Nexus 4 General] mrhaddan:
What?!?! I ordered at like 5:34 PST on the 27th and haven't gotten anything. :banghead:
[Nexus 4 General] DowntownJeffBrown:
Well the major problem with calling again is that every time you call your whole file I'll call it goes to whomever answered your call this time. So if you feel you are making progress with whom you are working with ID stick with emails. I know its frustrating cause I like to call to and talk to someone as I feel that I'm getting things done but its actually counterproductive to call when you have a somewhat helpful CSR thats emailing a specialist for you. Its sad but the CSR's have absolutely no power in fact even there bosses the floor managers can only email specialists not call them.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] housry23:
1. No!!!!

2. There is an app that will check availability for you and also a website.

3. Maybe? Others have and haven't heard about any problems.

4. No one knows. Not even Google themselves.
[Nexus 4 General] xcla1p:
Just want to mention, I ordered on the 13th and I still hadn't receive any shipping information yet. (and i did walk around the bush in front of my apt to check for hidden packages by UPS guy)
[Nexus 4 General] munchy_cool:
Damn Google
[Nexus 4 General] DowntownJeffBrown:
From the conference call last night basically what I understood is that "specialists" do exist its just that's csr's work for a outsourced phone answering company and specialists are actually Google. So when a CSR emails a specialist they are taking your order and putting a red flag on it for a guy at Google that we can't even hold accountable to get around to it a maybe do something. But when they say specialists they are referring to a guy at Google who is probably at the entry level job for google to help. BTW the floor managers are only like a souped up level one aarron the CSR floor manager we had on the conference call last night confirmed this. I think it was bear who asked him directly if this was true. Cheers:cool:

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] Euler MD:
So how has this thread come along in the past few days.
[Nexus 4 General] munchy_cool:
So the con call yesterday was with Google !!
[Nexus 4 General] parelem:
placed a new order, taking bets on which will get here first
[Nexus 4 General] DowntownJeffBrown:
No it's was with a Floor manager CSR. Named Aarron and its impossible at least from what we found out last night to talk directly on the phone with a specialist. Google pays a phone answering service to take all calls and then screen what is sent to Google "the specialist" to deal with.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] hsaithan93:
Am not complaining about the LG phone :( but i wish it was Samsung ( Better Phone lunch ) i think :P