yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] siwilkins:
The message about "You will not be charged until your order ships" - whilst true, is spectacularly poor customer communication. I ordered last week with 1-2 weeks lead time, and then had a panic about pre-Christmas finances - so I cancelled my order and then pre-ordered at 6-7 week lead time, knowing I would not be "charged" (idiotic in retrospect, I know). Only it turns out that because they've pre-authorised the transaction, the bank has made that money unavailable - twice! (apparently it can take the bank up to two weeks to remove the authorisation). So the customer experience is virtually identical to having been charged up front - in fact, it's worse, as if they had charged me and refunded the first order then the money would have been available in my account by now. So now, I've got doubly little money available for Christmas shopping and will be waiting three times as long for my phone.
[Nexus 4 General] deanhoadley:
Hi guys,

Anybody who ordered (UK) on the 4th at 5pm and that got the 1-2 weeks got any dispatch yet? Keep hearing of the people who ordered after 6 and got 5-6 weeks and already have theirs. Cheeeers
[Nexus 4 General] rahulsampath:
Hey, I also ordered on Nov 29, 9:05 AM PST, Estimated shipping : 4-5 weeks.

The only movement on my order is that the date changed from Nov 29 to Dec 6.:silly:
[Nexus 4 General] rdoliv:
While I'm happy when you guys was able to get your N4 from orders placed on december 6th and forth, I'm also angry for the way Google is handling the damn shipping of the devices.

Aparently there's people who ordered on november 13th and still didn't get the N4. In my case, I ordered on november 27th, 4-5 weeker, and still waiting for a shipping confirmation.

This is all very frustrating, and I still can't believe that someone inside Google won't lose his job for such a mess.

*sigh*
[Nexus 4 General] jayeshrc:
Email confirmation and then shipping confirmation.. nothing else.

Shipped to Burr Ridge, Illinois
[Nexus 4 General] deanhoadley:
The annoying part is the fact that EVERYBODY knows that it is a lottery as to when you get the device and people who have ordered weeks after others get theirs next day. When I called google last night I was told they are waiting for the phones from LG. If thats the case then how come other are still getting their phones?! Starting to think the price is so low because there is one solo man handling the manufacturing, shipping and customer support.
[Nexus 4 General] nellisere:
December 4th UK, ordered an 8GB and quoted 4 - 5 weeks. Still no shipping email. Seeing everyone that ordered after me, get them before me makes me very impatient. I wish I hadn't found this thread or I would have been fine waiting till January.
[Nexus 4 General] BlingPimpin:
UK, ordered 16GB on the 4th at about 5pm, 1-2 weeks...

Nothing.

Well, I say nothing, I've had the order confirmation email.

I've since emailed google and they responded with ~ "you should have it by the 19th".
[Nexus 4 General] vinayjaisingh:
My date hasn't even moved :(

November 27, 21:55 PST
[Nexus 4 General] siloner:
Looks like my bumper will get here before my replacement phone. The bumper just shipped and I ordered yesterday lol
[Nexus 4 General] deanhoadley:
Yeah, Im getting the same generic reply but thats no good when people order AFTER me and receive before :(
[Nexus 4 General] DowntownJeffBrown:
That's the route I would take. Good luck again:thumbup:
[Nexus 4 General] Grazehell:
Woot!

I just got an email saying my order(27th 7:746 EST) has shipped. It's not in UPS's system as yet thought. I
[Nexus 4 General] kcbboy:
Bumper already shipped. That was fast.
[Nexus 4 General] Orange_furball:
Same here. If only I had my phone to put it in!

Sent from my AT&T Fusion 2 soon to be a Nexus 4
[Nexus 4 General] hmendez787:
My two orders shows pending. The Bumper that I bought yesterday, and de N4 that I bought on nov 30 (only recieve confirmation email) :/
[Nexus 4 General] JPinAZ:
Shipping confirmation received for my 16GB 11/27 4:55 PST order. I also received a shipping confirmation for the bumper I ordered yesterday. Woo hoo!
[Nexus 4 General] itpromike:
So are we past the point where maybe if you order another it might ship faster?

I have two on order and thinking about canceling one and ordering another to see.

I keep teeter tottering between saying screw this phone and canceling all orders and really wanting the phone and making another order attempt lol.

Any ideas?
[Nexus 4 General] @127.0.0.1:
To add to my disappointment, I have decided to order a bumper to keep me amused and its not showing sold out. I have not luck. Well, thats a lie, if it wasnt for bad luck I would have no luck as all :(

Richie
[Nexus 4 General] DowntownJeffBrown:
My bumper I ordered yesterday shipped.

Hey guys peoples orders are shipping so that gives everyone a chance that their phone ships soon. Limboers good luck I'm pulling for you guys. Still got my baseball bat...
[Nexus 4 General] ferris2375:
Ordered early November, stuck on pending.

Cancelled order and ordered again yesterday, just got a shipping notice today. lol Google.

They are like kids with a lemonade stand when it comes to retail.
[Nexus 4 General] DowntownJeffBrown:
Its a gamble either way as u can see people who ordered on the 27th are getting shipping.
[Nexus 4 General] itpromike:
I have an order on the 2nd and an order on the 9th, both charges have fallen off my card... Which should I cancel to reorder?

---------- Post added at 07:56 AM ---------- Previous post was at 07:55 AM ----------

When did you order again?
[Nexus 4 General] CaspaTheGhost:
Same here, still showing as pending and the automated response says it will ship by the evening of the 19th which is a day after 2 weeks.

Sent from my Galaxy Nexus
[Nexus 4 General] [hfm]:
Yay, like others, bumper shipped. Almost there... almost there...
[Nexus 4 General] munchy_cool:
my RMA still has no scans at UPS, YBOD now
[Nexus 4 General] deanhoadley:
Yeah buddy, I even ordered another one on the 7th hoping that one would be sent out straight away but nope so I am still waiting on this one. Impatience is a virtue...
[Nexus 4 General] akashvani:
Why are there so many posts on RMA shipments?

Seems like these initial batches of Nexus 4 have too many defective ones. If so I would rather get the device a few months later.

I had read many such issues when Nexus7 came out. Bought mine two months later and mine is just perfect.

So if it is any consolation to ppl waiting, it may be a good thing to get later batches.
[Nexus 4 General] munchy_cool:
What do you mean by parts ?
[Nexus 4 General] akashvani:
Sorry, spellings corrected:sly:
[Nexus 4 General] ferris2375:
Yesterday. Arriving today from KY to NY
[Nexus 4 General] munchy_cool:
Mass production of devices on an assembly line always results in defects , also it is pretty obvious that lg did not use the best hardware
[Nexus 4 General] remister:
The bumper that I ordered was just shipped. No news on the phones though....
[Nexus 4 General] ayamary:
Nope. Automated email told me my device should be coming on the 19th at the latest. I'm not sure if I trust that though.
[Nexus 4 General] philipsim@live.com:
Anyone ordered on the 7th december got their playstore status date updated to 9 december?
[Nexus 4 General] rohitbhatnagar85:
1-2 weeks pending :(

Hi, Am I the only one left with 1-2 weeks shipping and still in Pending state and nothing after that?

Ordered on 27th 14:16PM PST - 2 x NExus 4(16GB)

calling CSR also doesn help
[Nexus 4 General] lalahai:
where do you get your automated response from good sir
[Nexus 4 General] rohitbhatnagar85:
you got the email so early in the morning?

- 27th 2:18PM PST - 1-2 weeks - still Pending
[Nexus 4 General] digitalrex:
I can see that the bumper is still available for purchase. According to the record my order was placed on "December 11, 2012 8:22:30 PM UTC-4 "
[Nexus 4 General] boondoc:
not exactly, ordered on the 8th got updated on the 9th
[Nexus 4 General] francobarber:
I won the Google Play Store lottery!

My 11/13 1x 16gb N4 order was still stuck in LL3.

But by 12/11 order has shipped!

I won the Google Play lottery, yea!

Obligatory screenshots attached.

After taking the screenshots I then cancelled the 11/13 order, and the cancellation went through immediately, no delay at all, so I don't believe that the 11/13 order was anywhere near being shipped anytime soon.

Franco
[Nexus 4 General] tophelecool:
Yes. And we're meant to trust them enough to upload All of our credit cards and info up onto the cloud using their new Google wallet app!
[Nexus 4 General] CaspaTheGhost:
Stopped myself from ordering another as it appeared to be the US store that was sending them out like that, but looks like a few UK store ones did also.

The swine's!

Same here, think it can be taken with a pinch of salt as many shipped out before the date detailed in the response.

Within wallet, go into the order and then click Contact Google Commerce Ltd, fill out the form and you'll get a response email.

Sent from my Galaxy Nexus
[Nexus 4 General] rootusr:
ordered on Dec 7th, updated to Dec 8th, nothing else
[Nexus 4 General] ctowne:
Anyone have a RMA ship yet?
[Nexus 4 General] munchy_cool:
My got overnighted yesterday , I posted a link to my detailed experience in your us thread yesterday evening , will be easier to find it there

Ybod on ups now though
[Nexus 4 General] vyis:
mine same case, looks like Google still employ that monkey to sort out the shipment:confused:
[Nexus 4 General] bullyfrog:
I just saw my order date change from 27th Nov to 12 December. Status still pending though. Does that mean it's getting ready to be shipped? Or does it just mean i get to go into the lucky draw again
[Nexus 4 General] philipsim@live.com:
I think google doesnt know what's first come first served !
[Nexus 4 General] ctowne:
Alright I'll check it out. Haven't been on Xda much lately, too many projects going on at once!
[Nexus 4 General] vinayjaisingh:
What time did you place your order? And you were a 2-3 weeker?
[Nexus 4 General] [hfm]:
That whole duplicate play store record for one wallet record will get fixed. I had a total of three records in play store pointing to the wallet record for my 27th order at one point and two pointing to one I had canceled because I got confused by it the first time I saw it, for a total of five. Now that everything is shipped and I have received all my orders it's all back to one play order record per wallet entry.

---------- Post added at 09:28 AM ---------- Previous post was at 09:26 AM ----------

Seems to mean it's shipping soon lately. Don't hold your breath though you might suffocate.
[Nexus 4 General] munchy_cool:
here you go bro

http://xdaforums.com/showpost.php?p=35326955&postcount=37043
[Nexus 4 General] mournahan:
Order a 16gb yesterday morning @ 9am pst and ordered a bumber. Got shipping notification for both this morning. I was able to cancel my 2 previous orders with one click. Lottery here i come!
[Nexus 4 General] thehairyyeti:
Nope, still in limbo from Nov. 30
[Nexus 4 General] rootusr:
Now I wonder if canceling my dec 7th order and ordering both a Nexus 7 32Gb Wifi and a Nexus 4 16GB would make any difference, ..
[Nexus 4 General] mk92595:
you are not in limbo.
[Nexus 4 General] ctowne:
That's intense man. I'm kinda in the same boat except for the buying another one from someone. I called yesterday and the said they hadn't heard back from the specialist yet... Should I try to call again today?
[Nexus 4 General] thehairyyeti:
What do you mean I am not in limbo. I got my device 2 weeks after ordering it on launch day on 11/13. Then ordered a replacement. Was told I would get it in 3-5 days. Its been 13 days today and no status update. What is this, if not limbo??
[Nexus 4 General] diablonyc2:
As I wake up this sunny 12-12-12 morning....I see TWO emails from GOOGLE!

1 - My $30 Bumper was shipped with a tracking #

2 - a CSR stated my 11/13 order is under investigation and they will contact me with the outcome! lol

It still defies logic that no one has the power to green-light a phone order that they messed up to get me a product and investigate AFTER the fact. Make the customer HAPPY!

As Mugatu once said "Doesn't anybody notice this? I feel like I'm taking crazy pills!"
[Nexus 4 General] munchy_cool:
i bought the other one an hour before my rma shipped and a friend just came from India this weekend so he'll take it.

You should call again today and ask them to forward your request to a level 3 shipping specialist.
[Nexus 4 General] idale:
All recent orders are going out pretty much right away, so I wouldn't worry about the lottery. My bumper order from yesterday was sent out, too, as I'm sure were everyone else's orders from yesterday. It's all the November orders that have been all messed up and going out randomly (13th is of course the worst, and as it's gotten more recent has been better, but the 27th orders were still messed up, and people's RMAs that are supposed to be from a different stock are having issues going out in some cases). Why Google and UPS are on the ball with new orders and can't get the old ones sorted out, I've no idea. :eek:
[Nexus 4 General] rootusr:
take a look at this, I wonder if this could be related with some of the delayed orders

http://androidcommunity.com/nexus-4-factory-images-removed-from-google-servers-20121212/

does the recent nexus 4 that have been shipped still have access to that LTE toggle?
[Nexus 4 General] ctowne:
Alright I'll try. I just need this RMA phone to be delivered no later than next Wednesday because I'm leaving my current address for a month :banghead:
[Nexus 4 General] dougiefresh36:
Anyone order on 8th Dec and get a shipping confirmation?

Any one suggest I reorder? or don't give up just yet, cause the whole "I ordered yesterday and got my shipping confirmation today!" is nuts
[Nexus 4 General] munchy_cool:
oh boy ....lets hope so
[Nexus 4 General] bullyfrog:
Yes. Tempted to reorder to try my luck
[Nexus 4 General] Tweezydak1d:
In other news my bumper shipped today. Wish I had the phone to go with it
[Nexus 4 General] ctowne:
Yea.. 99.7% sure its not going to happen
[Nexus 4 General] htownsmarty06:
just cancelled my 27th order and placed a new one today...hoping for a miracle.
[Nexus 4 General] Clayfree:
Same for me. They also authorized another charge yesterday. I hope that means they are shipping today.
[Nexus 4 General] efan3719:
that's very brave of you. hopefully it works out for you. :good:

same here. my bumper just shipped so they can't say that my card is no good. hopefully the phone follows soon.
[Nexus 4 General] EvoYas:
Ordered one for my sister in law today. Ill keep u guys updated on how its going on my end. It said 6-7 weeks.
[Nexus 4 General] chronus719:
Got my shipping confirmation for my bumper, but still waiting on my RMA. Gonna call them again as soon as I get off work. This is ridiculous.
[Nexus 4 General] arzbhatia:
Any one got their 6-7 week order shipping mail? (Ordered on 6th dec)
[Nexus 4 General] minjiet:
Cancelled my 10/12 order, when I tried to order....it said technical problem....then my account is on hold....wth
[Nexus 4 General] kalipedia:
Same here - 27th order, 2-3 weeker, got charged on my card late last night and play store account shows order date as 12/12, tho wallet has no update as yet. Maybe Google's gonna try to be freaky and fix all messed up backorders on this weird date? I.e. 12/12/12. I'd like a shipping notice in my mailbox at 12:12pm please.
[Nexus 4 General] dirtyhamster73:
Nope

---------- Post added at 10:42 AM ---------- Previous post was at 10:41 AM ----------

They told me yesterday they are out of RMA stock. Have a feeling it was a lie... Maybe.
[Nexus 4 General] rolem:
i got my tracking number about 5 hrs ago. how long does it take to see it progress at UPS site. email says 24hrs. but i'm very impatient.

by the way it's order from 12/9 shipped and my order from 11/28 is still pending.

p.s if anyone has spare bumper pls PM.
[Nexus 4 General] henning92:
I had an original 27th order with 2-3 weeks. I got tired of waiting so i tried ordering a new one yesterday the 11th and today it shipped!!!

Maybe I got a little overexcited, the tracking number does not work yet...

i1324.photobucket.com/albums/u620/henning92/Untitled.png
[Nexus 4 General] rootusr:
Where was it shipped to?
[Nexus 4 General] kcbboy:
You ordered another nexus and it already shipped?
[Nexus 4 General] Deeco7:
Just received a floor supervisor I spoke to weeks back, here's what he wrote back to me:

Hello,

Sorry for the late response your order is still on back order unfortunately I do not have a exact day that it will be shipped. When your status changes you will receive a email from us.

Thanks,

Deon

I am a November 13th. Does he expect me to accept what has happened? No apology or useful information.

This is total ludicrous!
[Nexus 4 General] henning92:
Dallas, Texas
[Nexus 4 General] halfatwin:
I'm in the same boat as you. I ordered on nov 30 and have not heard anything yet.
[Nexus 4 General] henning92:
Yes i did, i ordered one on the 8th of december being hopeful being one of those who got the next day shipping. but that did not work so i tried it again yesterday when it said 6-7 weeks and this morning i got a shipping confirmation with a tracking number.
[Nexus 4 General] chronus719:
I'm thinking you were lied to. I've looked at a couple other forums, and it looks like some RMAs from the 29th are starting to go out, and (can't tell if they're trolling), a couple from a day or two ago reporting that they've gotten their unit shipped.
[Nexus 4 General] rootusr:
Did someone from California that have ordered on Dec 7th or later have received shipping confirmation?
[Nexus 4 General] ImHavenHart:
Placed an order on the 27th at 1 pm pacific coast time with 2 - 3 week estimated shipping. Status still pending, Google authorized my card on Nov 28th but that authorization fell off. They have authorized again on Monday December 10th, but still no news on shipping so I contacted customer service and was told that my order is planning to ship December 19th, which is 1 day after the 3 week deadline. I don't mind waiting but my friend ordered on the 5th and has hers in hand. Another friend ordered on the 7th and hers arrived yesterday. We all are in Los Angeles. It's incredibly unfair that people who ordered days even weeks after someone else have their phones already while the rest of us wait in limbo praying for a miracle. The rep told me the orders are being processed in the order that they are received. Yeah riiiiiiight. The good news is, those who ordered on the 27th will probably get theirs before Christmas.
[Nexus 4 General] rock7632:
So my authorization charge fell off for my order that is supposed to be delivered today. I'm sure it will come back in the next couple of days
[Nexus 4 General] Giantwally:
This happened to my order just before shipment.

Wierd, never received shipping email and still says pending in Play Store. Only discovered that it shipped by clicking "info" link (underneath pending). Tracking number says it's out for delivery today in California. Ordered Nov. 27, 2-3 weeker.
[Nexus 4 General] rock7632:
order another one today and when that ships (and it will in the next day or 2) cancel the 27th order
[Nexus 4 General] remister:
We are both on the same boat. Hopefully the 12/19 was stated to cover their own butts, as it is the three week deadline. I am thinking that we are getting our phones before that. I have been thinking of doing a new order, to see how it is....
[Nexus 4 General] smadger:
I've created this form to get as many numbers as possible and raise an official complaint to Google Play regarding their lack of info, the whole thing is just stupid. The hope is that if we have a large enough number of people, they will take notice and start communicating rather than wrong or no info at all. Be grateful if any of you have had problems could fill it out...

https://sites.google.com/site/nexus4cr/

People who had problems in the first round can still fill it in retrospectively in order to get the message accross. Spread the word if you like :)

Thanks for your help!
[Nexus 4 General] ImHavenHart:
I hate you fellow Californian!
[Nexus 4 General] Freshly_Snipes:
It just arrived :) why does it say Ft Worth, Texas on it and why did it come in a bag type envelope instead of a box like the first one? Odd.
[Nexus 4 General] ImHavenHart:
I would be thrilled if it is shipped before the 19th. I wouldn't recommend canceling and placing a new order because it seems hit or miss. A few of my coworkers canceled and re-ordered and are still pending, one was told hers was shipping around January 16th. And then a few of my friends canceled and re-ordered and they got shipping confirms within 24-48 hours after re-ordering. So even that method seems just as random as all the other order processing. If you ordered on the 27th I'd say wait it out cause we will probably have our phones in hand by next Friday or before. *fingers crossed*
[Nexus 4 General] LoveSmacksDeath:
When you place an order for 2 devices, does it show them separately in the Play store "My orders and settings" section? B/c I tried to re order and it shows 2 separate orders with the same order number as if I had 2 in my cart. So I cancelled one and it cancelled both. But one them still says "Pending"... however, when I click on Info it says your order has been cancelled. Driving me crazy that it says Pending, yet on Info it says cancelled. Worried I'm gonna end up with a ton of phones D:
[Nexus 4 General] chronus719:
Was this an RMA unit or a new unit?
[Nexus 4 General] ImHavenHart:
Thanks for this! I just registered my complaint.
[Nexus 4 General] AshtonTS:
Well all you guys only have 9 days to get your Nexus before the Apocalypse.

Sent from my Nexus 4
[Nexus 4 General] dirtyhamster73:
I do too, only because when I called out of frustration I said " if you don't have RMA stock just tell me, but please don't keep saying you're going to put my case with a specialist, just tell me what's up". Sure enough, 15min later I got an email saying they were out of RMA stock. So I have no idea what to think.
[Nexus 4 General] Clayfree:
I think customer service gives out the 19th as a standard date because they have been told all 27th orders will be filled by then. The fact is your phone may ship out sooner but CS has no way of knowing exactly when.

I tried a second order on the 7th when I heard they were getting shipped(no movement in that order). Now I hear 11th orders are shipping out.

One thing is for sure, they have not fixed anything with their Play Store fulfillment process.
[Nexus 4 General] forz.A:
Wow. I've also had similar experiences as some of the other folks here:

First order was placed on 11/30, 6-7 week range. Got initial order confirmation, hold placed on card, status of pending. The hold dropped off my account after a few days, and my order date updated to 12/6, though the pending status never changed, and I never received any further email regarding this order.

Second order was placed on 12/6, 6-7 week range, in hopes of getting a quick shipment as I had heard happening to some others. Same thing as first order... hold placed on card that went away after a few days, pending order status the entire time.

I said what the hell and ordered again yesterday, 12/11, 5-6 week range, and got a shipment notification early this morning.

There is really no rhyme or reason to any of this... I don't even think the "limbo" levels matter anymore. It's absolutely ridiculous, and I feel for the people waiting.

If you are able to, I would seriously just try placing another order and waiting a couple of days to see if you get the shipping confirmation.
[Nexus 4 General] Clayfree:
Congrats! Glad you got it. Too bad they are using envelopes, looks like the box is a little worse for wear. I wonder if they forgot to order more shipping boxes and have had to resort to envelopes?
[Nexus 4 General] ImHavenHart:
They REALLY need to fix their Play Store fulfillment process. Had I known that it was such a trainwreck I would have just purchased a Galaxy Note 2 and went on my merry way.
[Nexus 4 General] munchy_cool:
Was it a RMA , came from LG I guess