yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] DToX69:
Alright so I ordered mine on Nov 27 at 4:13:24PM CST

http://i.imgur.com/Sigao.png

Here is the UPS yellow bar of death still

http://i.imgur.com/HrOEt.png

And here is an image showing the charge has gone through at my bank, this is not a hold this is a full charge.

http://i.imgur.com/AkjwX.png

I don't think it will ever come :(

*my brother ordered his about 25 minutes after me and his just shipped out last night and will be here tomorrow according to the tracking information he just got.
[Nexus 4 General] nm3th:
Here's a theory on what happened:

Nov. 28-30: System glitch causes orders placed within the 1-2 weeks range to be charged and "shipped" so these orders are now considered fulfilled, except there is no stock.

Dec. 4-5: Stock is now available, so the system checks to see which orders are to be fulfilled next -> 2-3 week orders.

:eek:
[Nexus 4 General] robstunner:
did the same thing!
[Nexus 4 General] eclipseblur954:
Was the last location KY?
[Nexus 4 General] munchy_cool:
Google aint making any effort to fix it for 13th LL3's...damn ...
[Nexus 4 General] CTMeow:
Hahaha, I know you were, I was half joking around. You're right, point is "specialists" exist, but they're really not special at all. Anyway, I think I'd make a pretty good CSR if I do say so myself.
[Nexus 4 General] PoisonWolf:
It's starting to tick me off given that they've put a complete charge on my card.
[Nexus 4 General] kcbboy:
It honestly looks like a repeat of what happened on the 13th. The people who ordered too early got screwed and the people who ordered in the middle like me (2-3 weeker) are getting their phones shipped first. I could be wrong but the 1-2 weekers might end up in a 3-4 week window if they don't ship soon.
[Nexus 4 General] CTMeow:
Not to rain on your parade or anything, but the exact same thing happened to me. Asked me to update, I updated, asked my dad to check for a charge, it was there in full. That was last week.. But I do hope that it works out better for you than it did for me. (Oh, it was last week and I'm still without shipping notification*)
[Nexus 4 General] robstunner:
Ok this just got interesting.

I did the lost package thing too, and on the bottom it shows "tracer requested" with a last location of DeKalb, IL. DeKalb my delivery center, so maybe this is truly a UPS ****up and the tracking isnt working for some reason?
[Nexus 4 General] DowntownJeffBrown:
That's what I would do. Its what I did.

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#WhereismyNexus4
[Nexus 4 General] flyingyellow:
Hey y'all I've been lurkin on this thread ever since I went into UPS and saw that yellow box. I may have something that'll help you out though I can't say for sure.

Ordered 2:15 PM Nov 27, 1-2 weeks shipping estimate

Got shipping notification in email on the 29th, yellow box since then

I just got off the phone with Google Play support and the dude who answered told me that a number of orders from the 27th were "locked down" (his words, I have no idea what that might mean) by the warehouse computers and were not sent out when the labels were created. He told me that they did not know which ones were affected, and that, by calling them, I let them know that my order was affected. I don't know if this has already been reported yet but I haven't seen it anywhere. So it might be worth a shot to just call in and let them know that your order specifically is affected by this. Politely.

He also said something about "a similar issue with previous orders" (I presume he was talking about Nov 13thers), that they changed the shipping to 1-day expedited to make up for it, and that they might do it again, but I don't know if that's really going to happen.

Cheers.
[Nexus 4 General] eclipseblur954:
How long after you posted the claim did that happen?

Edit: maybe they just know that's your main hub so they put it in the system to check for that specific package?
[Nexus 4 General] robstunner:
no more than 5 minutes. Check my previous post and you can see i updated the photo with the "tracer" post.
[Nexus 4 General] doctahjeph:
have you called? I set my to pick up at my distribution center. I wonder if I should trek on down there and see if my phone is waiting for me.
[Nexus 4 General] bedoig:
LOL, anybody seen this:

http://www.engadget.com/2012/12/05/matrix-one-cites-part-delays-and-google-wallet-freeze-as-trouble/

Google shuts down the Google Wallet account of the manufacturer of the Matrix One budget tablet after customers complain of unfulfilled orders. So when is Google going to shut down their own Wallet account?
[Nexus 4 General] chronus719:
I'm pretty sure the tracer starts with the main hub for the area it was supposed to be delivered to and spreads out from there.
[Nexus 4 General] robstunner:
No, but i did the UPS online chat a few times over the whole fiasco and they say "we havent scanned it in so its still in the shipper's hands"

Well if thats the case, WHY THE F IS IT IN DEKALB ALL OF A SUDDEN!
[Nexus 4 General] klownkillah:
Ordered a 16gb N4 on 11/27 @ 2:33:22 pm PST
[Nexus 4 General] rstuckmaier:
No, according to someone else earlier in this thread it just uses your local UPS location as the trace point. Mine is Harvey, IL; the other persons was something VA.

To answer another question someone had about my exception: it did NOT show KY before. I had YSoD (as I put in the post you quoted).
[Nexus 4 General] robstunner:
FML
[Nexus 4 General] inseconds99:
Yea that tracer you put out always says last location as the location closest to your house.
[Nexus 4 General] Nordendorf:
This sounds right. Unfortunately, they haven't realized this yet (which is mind boggling) and we will probably have ours shipped after ALL the 5-6 weekers get theirs.

:crying:
[Nexus 4 General] jakejm79:
OK this is a little weird.

First phone that shipped (order was 11/13/12) left KY on 11/16/12 and I got 11/20/12, they really stretched the 2nd day air since it was in transit for 5 days of which 3 were business days. Route taken was Louisville KY -> PA -> NJ -> CT -> MA -> NH. The only part of the trip that was air was KY to PA.

My 3rd order (2nd is YLoD) 8GB ordered 11/23/12) shipped today, went from KY to NH in one stop all via air, scheduled for delivery tomorrow. Seems a lot more efficient.

One last question, if I choose will call via My UPS Choice, can I pick it up anytime tomorrow via will call, or will it not be available till Friday. UPS doesn't deliver to my street till around 7PM and I was gonna leave my house in the afternoon for the night.
[Nexus 4 General] inseconds99:
No because anyone in their right mind won't even go further then this coming Tuesday for shipping info. After this Tuesday if there is no info I'd cancel my order (do a charge back on credit card) whatever it may be and go buy the phone elsewhere for a small amount more if you truly want it. I have a CL seller lined up for this weekend. No info by then and I'm done.
[Nexus 4 General] kioshi:
I'm in the 2-3 week shipping boat....still no permanent charge on my card or shipping info..and I live in California..30 mins away from Google HQ haha.

guinea pig...i just placed a 2nd order. Lets see which one receives the shipping information first! I get paid next friday so I'll just cancel the order that doesnt get shipped before that time frame.
[Nexus 4 General] :
I wish Australia would get them soon
[Nexus 4 General] hayden1987:
just talked to a customer service rep I'm in the 1-2 week with YSOD and he basically didn't BS at all he just said your order hasn't actually shipped yet and he has no idea when it will ship and nothing he can do for me end of discussion....
[Nexus 4 General] PoisonWolf:
Called, took the CSR 4 minutes of hold time to tell me that she was essentially seeing the same screen I was seeing. Makes me wonder if they're running Pentium 2 333 mhz PCs over there. Lol.

She pulled the typical shipping specialist card. Holding my money ransom without the product I paid for is frustrating.

I would not mind waiting if they did not take my money.

I feel bad for the original folks who did get a full-charge and are still in the dark. That would be messed up on so many levels that you guys need to get like $50 dollars off or something at the end of it (or issue you a $25 google play store gift card even if you decide to cancel your order due to them bloody wasting your time for 3 weeks).
[Nexus 4 General] droidd3v:
This is getting pretty confusing now. Google has charged my card and yet I don't have any shipping info and the wallet thing still shows "pending".
[Nexus 4 General] Blunnt:
estafecre and

I have a nicer problem ... i asked a friend to order it for me because im not in uk but he is leaving uk for a month . The shipment said 4-5 weeks . i orderd it on 5 dec so that means on 5-12 jan should be sent and hes returning on 14th which is f**** ...
[Nexus 4 General] droodski:
instead of just posting " yay shipping info received" be detailed and help those who are still waiting to get out of YBOD
[Nexus 4 General] estallings15:
I asked about further compensation than just shipping after my 3 week wait (so far). The guy said they can only authorize the shipping being waived. Whether that's true or not is another story.
[Nexus 4 General] integramodder:
So good thing I was cautious, got another email today from the play store with a new tracking number and a few hours later one from my ups. Looks like the bad boy finally shipped.
[Nexus 4 General] droodski:
please be more detailed, was your tracking # YBOD ?
[Nexus 4 General] kroovy:
I am pretty sure the only people experiencing the YBOD are those that says shipped/billed on Nov29 or 30.
[Nexus 4 General] ian426:
Just called again -- you know it's a problem when you say that you got a tracking number on the 30th and the CSR immediately says "Hmm, that day really is becoming a problem for us..."

Anyways, he is contacting the mythical unicorn/specialist and allegedly will be copying me on the email - we'll see if that gets anywhere.
[Nexus 4 General] DowntownJeffBrown:
I wish the US would ship them soon. ;)

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#WhereismyNexus4
[Nexus 4 General] PoisonWolf:
It's like Google IT staff were feeding the servers LSD when they went live to take orders on Nov 27th. Lol.
[Nexus 4 General] Raul69.atl:
Ordered mine Nov 27 @ 7:00pm ET and my ordere still says pending but date of purchase was changed to December 5.

Idk what it means lol
[Nexus 4 General] junglebungle:
I wish LG would supply enough units for everyone.
[Nexus 4 General] munchy_cool:
i think this time ups screwed up causing the ylbd
[Nexus 4 General] Nordendorf:
*delete
[Nexus 4 General] hayden1987:
I don't think so cause the CSR at google i talked to was pretty clear that they have not shipped my device yet and i have YSOD
[Nexus 4 General] Raul69.atl:
I have read some issues like this and people get the phone and still says pending.
[Nexus 4 General] inseconds99:
No I know that UPS does not print and handle everything. Has to have a warehouse where the phones are. They get processed by Google then picked up by UPS. There is no way UPS holds the phones, processes the labels and then delivers.
[Nexus 4 General] dyslexicpenguin:
To her credit, she at least followed up with an email. No info from the consultation of course, but at least she emailed me. I was expecting to get completely blown off.
[Nexus 4 General] streak4m3:
Well, UPS just stopped by and still no Nexus4. Ordered on 27th, 1-2 ship est. "Shipped" on 30th. No change on UPS.com.

Google, you suck.
[Nexus 4 General] shaundroid:
My guess, for anyone that does issue a charge-back, Google will be sure to find that device within a few hours, making sure its not sent.
[Nexus 4 General] ian426:
...apparently copied means sent a reassuring email. So much for learning anything of what their internal communications are like. At least the bloke followed up.
[Nexus 4 General] droodski:
its simple,, YBOD people are screwed and probably wont get their devices for weeks, just like the people that ordered on the 13th with still no information. Shame on you Google
[Nexus 4 General] jMollys:
Yes. UPS will intercept the package.
[Nexus 4 General] jvanlew:
That's my thought. I ordered another one out of morbid curiosity to see what happens. Oh and I'd like to actually get a phone at some point... :highfive:
[Nexus 4 General] CTMeow:
That's the plan.. Right? Try and try again :fingers-crossed:
[Nexus 4 General] fresh_TD:
Cancel your order with play store and get one from Amazon. .At least you know they will come through with delivery within a few days;)
[Nexus 4 General] dyslexicpenguin:
If this happens I'm done with Google. This is my first foray into android as is, I've never even had a smart phone, and these ****ing retards can't get me the goddamn phone. They already should be giving the 13th limboers free phones, and if those of us that ordered in the 1-2 week range get ****ed over too, they should be ponying up some monetary apologies to us as well. It's their complete lack of communication that pisses me off the most. It shows me that they really don't give two ****s about us as customers, they want our data and our ad revenue, past that we're meaningless to them.
[Nexus 4 General] Mellaroch:
I really dont understand why people are not making a fuss out of this. We should be filling Google Play G+ page with rage, talking to blogs and websites. It would be a problem to Google untill it goes público.
[Nexus 4 General] inseconds99:
My fear is I wait too long to do a charge back waking up everyday like its groundhogs day and seeing no change to the YBoD and my bank denies my charge back stating I waited to long. That's why I am giving them till this weekend to fix issue before I contact my bank.
[Nexus 4 General] CTMeow:
First plunge into android for me as well. It's starting to make my 9900 not look so bad, which it isn't, but.. You know, sour taste.
[Nexus 4 General] droidd3v:
Hopefully something of this sort happens but I have a bad feeling about this. I may get into a new level of Limbo - the people who've been charged for something that hasn't been shipped!
[Nexus 4 General] Nordendorf:
I'm having "fool me twice, shame on me" syndrome right now. They totally F'd my N7 order up as well back when that launched.

:mad:
[Nexus 4 General] kroovy:
Agreed. Why isn't this fiasco being spread to the tech blogs and consumerist?
[Nexus 4 General] DaX05:
1 minute marker!!!!!!

Beamed with rasbeanjelly & trinity
[Nexus 4 General] 121C4:
Something tells me that in 1 minute nothing will happen!
[Nexus 4 General] slowpc:
Got page monitor refreshing fast and furious on 4 windows... hoping a lot of noise comes out of these speakers soon!
[Nexus 4 General] svengalis:
Prepare to be disappointed again sorry!
[Nexus 4 General] kiy0shix24:
1 min!
[Nexus 4 General] stopswitch:
There goes the Google+ counter, going up faster
[Nexus 4 General] Coumodo:
nope. still 1min remaning
[Nexus 4 General] chipryong:
I;m up for my bro

My brother is sleeping..

I took his visa card and ready for Nexus 4
[Nexus 4 General] tobehuman:
I woke back up and am in California. I hope it goes live this time. :)
[Nexus 4 General] norazi:
30 secs: http://www.time.gov/timezone.cgi?Pacific/d/-8/java
[Nexus 4 General] imtapan:
Google wallet is a beautiful things as well !!!!
[Nexus 4 General] taC nayN:
Google's servers taking refreshing like a baus!
[Nexus 4 General] spiderhamster846:
Googles gonna be that fat kid with butter fingers. Once they get all our orders theyll be so giddy and excited theyll drop them 0.o
[Nexus 4 General] Mrcojocaru:
1 minute!!!!! fuuuuuck!!!
[Nexus 4 General] mbk17:
1 minute :eek:
[Nexus 4 General] kash1786:
The suspenseeeeee!*holds credit card sharing violently*
[Nexus 4 General] Ravynmagi:
Will worry about that in about 1 minute.
[Nexus 4 General] stopswitch:
Better add it to Google Wallet.
[Nexus 4 General] swoops12:
ordered
[Nexus 4 General] AshVash90:
Something better happen soon t_t
[Nexus 4 General] infiltwb:
I ordered on 11/27, shipped yesterday on a 16gig. I called in and asked what was a tentative shipping date, woke up this morning to an email that it shipped.
[Nexus 4 General] PoisonWolf:
Who wants to antagonize a CSR or a floor supervisor if they acknowledge that they have not shipped despite you getting a shipping notification and getting a full charge on your card already? I wonder what their response would be if you said, "I don't mind waiting for the phone, but I want my money back. Your email said that you would charge me when the phone was shipped. You haven't shipped,thus I want my money back."
[Nexus 4 General] AshtonTS:
Yeah the YBoD people are now officially Limbo Level 4
[Nexus 4 General] jettisoned:
I've been following the thread as closely as possibly since it was still in the hundreds but I haven't seen anyone mention anything similar....My order was completed from my office in Oregon but in my confirmation email Google chose to list the order time as EST? Is this some sort of trick to convince me that I ordered 3 hours later than I did?
[Nexus 4 General] Aoude.:
I was originally told this

Calling a CSR again, I was told that I'm still within the 2-3 weeks from Nov. 27, my order will be processed between tomorrow and the day after, and that I should received shipping info and have my package shipped by no later than monday or tuesday of next week.
[Nexus 4 General] PoisonWolf:
That's what they tell you so that they won't have to deal with you till Tuesday. Lol.
[Nexus 4 General] thetinguy:
OMG I just check my tracking number with UPS, and it's being delivered TOMORROW!!!!!!!!! 2-3 weeker here I got a departure scan from Louisville at 3:43
[Nexus 4 General] jakejm79:
Just called UPS (delivery part) to ask about same day will call, seems that I can which is good.

Also asked about info on my YLoD order and while he acknowledge that they are having a lot of problems with Google orders, he claims that UPS never received the package. I explained that UPS-SCS is fulfilling the order for Google and he just commented on my tracer request saying I should just wait for the results of that (estimated 3-8 days) though info might start showing up after 4 days.

I'm going to give it to the end of the week and then file a dispute with my credit card, they'll give me my money back and fight Google to get it back from them. The 8GB I'm picking up tomorrow was my phone, the YLoD order was just for CL.
[Nexus 4 General] geokuttan:
I talked to supervisor, he said that he will get to bottom of this. He will definitely get the correct answer for me..he said he also ordered 2 phones and waiting for it...hahahahahaha
[Nexus 4 General] kcbboy:
A lot of the 2-3 weekers got their package shipped. I'm one of them :)
[Nexus 4 General] Aoude.:
:sigh: just trying to give myself hope
[Nexus 4 General] doctahjeph:
I am giving them until Tuesday (the end of the 1-2 week period).
[Nexus 4 General] Deeco7:
Fun ****ING FINALLY!! Got an email from Google Wallet confirming payment. Now Google KEEP my money, and gimme my baby soon! LL3
[Nexus 4 General] kioshi:
there are still a lot of 2-3 weekers that havent even been charged + received shipping email..like myself.

A 2nd order was placed....which will win? haha
[Nexus 4 General] idale:
Then you know wrong! ;) UPS SCS is who has the phones, processes the manifests, and prepares them for UPS to ship. UPS then picks them up (basically next door) and ships. Google's only involvement is on the sales side, sending SCS manifests of addresses to ship to, and SCS takes it from there. Google's failing at the ordering side, SCS is failing at the fulfillment side, and UPS is failing at collecting things that have tracking numbers for them (generated by SCS).
[Nexus 4 General] Tyscott:
Is it smarter to tell UPS to hold the package at their office and I pick it up or wait for it in the mail. I hate it when my stuff is in the next town and takes 10 hrs to arrive here.
[Nexus 4 General] inseconds99:
Official YBoD thread is posted. Too much confusion here.

http://xdaforums.com/showthread.php?p=35078307#post35078307
[Nexus 4 General] exaybachay01:
Again, if posting what estimate you were in can you give us the time/time zone of order?

16gb 27th 4:52:52PM CT pending in wallet, no shipment, no charge, still waiting
[Nexus 4 General] koolbon:
Ordered on 27th and I am a 1-2 weeker who got the email with the tracking number on 30th.

I spoke to a CSR, not about my order, but the orders for which they sent out tracking numbers on 30th (1-2 weekers).

I wanted to make sure they acknowledge the issue and actively working on resolving it.

They are fully aware of the problems and supposedly investigating it as we speak.

I asked two simple questions.

Do I have to take any action to resolve the issue? He answered "No."

By when do you think I will get the device? he says "I can't say for sure, but expect it to be within 2 weeks that was originally promised.

I am mad, but I am not going to get stressed out over it anymore. I am sure I will get it before Christmas. :)
[Nexus 4 General] Blunnt:
Is it possible to tell the carrier that if they ship it in a day where you are not home like if i`m gone for a week and it should **** then , to hold it till i come pick it up? i mean is it possible considering they would just deliver your phone to whoever picks it up at that address since there is not any delivery signature required .
[Nexus 4 General] DowntownJeffBrown:
That's correct. Its all located within UPS Worldport

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[Nexus 4 General] idale:
If you request for them to hold it, most times you can't collect it until the day after it would've been delivered, so it doesn't really help (unless you really don't want them leaving it at your door and you won't be home). Some people have somehow been able to pick up earlier, but I've never had that option available for whatever reason.
[Nexus 4 General] eclipseblur954:
Sign up for ups my choice, it takes 5 minutes and u can do all of that online
[Nexus 4 General] jakejm79:
If you are a UPS MyChoice member and your local hub supports same day will call, then it wont go out on the truck in the morning and you can pick it up throughout the day. If you aren't a member or your local hub doesn't support it then it will be available for pickup the day scheduled delivery. A quick call to UPS (1-800-PICKUPS) will let you know if it's possible or not.
[Nexus 4 General] Blunnt:
well my shipping says 4-5 weeks and i`m coming back in 14th jan that meaning the 5th week is on 12th jan so... i would like to pick it up myself rather than leaving it at the door to the mercy of my neighbors ...
[Nexus 4 General] kcbboy:
I was a 2-3 weekers. Placed my order at 3:09 PST. I'm in central time though so 5:09 my time. Got shipping when I was asleep last night.
[Nexus 4 General] Toaster Strudels:
Mesa mad. Mesa angry.
[Nexus 4 General] PaisanNYC:
I am on your side, but unfortunately you are wrong here. UPS Worldport is within the SDF Airport (Louisville KY). UPS Supply Chain Solutions is almost eight miles away from the Worldport.
[Nexus 4 General] Blunnt:
I have decided to just go with it . no more frustration. I`m from the 3rd batch i think or forth (4-5 dec order) and i will wait those 4-5 weeks even if i get charged and if nothing appends then i will get stressed . It is kind of pointless to stress . Google f*** up and that's that . In my opinion if you are still in the weeks noted then cill if not stressing won`t really help either . this problem will get solved as long as you have you receipt emails its all good .
[Nexus 4 General] jMollys:
NY, you are busting balls for 8 miles. too funny.:D
[Nexus 4 General] kyleds:
Ordered November 27th at 1315 here in Hawaii, 2-3 seeker. Got shipping notice when I woke up. Left facility, UPS site says it will arrive tomorrow afternoon. :D

Sent from this junkie SGH-T989 using xda premium
[Nexus 4 General] CTMeow:
:o really? Maybe there is hope.. Could you be more specific as to what happened?
[Nexus 4 General] Rspeters:
It's made it from KY to UT already and should be delivered tomorrow. Seems like the 2-3 week orders are going pretty well.
[Nexus 4 General] yokuyuki:
Wait what did you do? You reordered? How do you know it'll be here in 3-5 business days?
[Nexus 4 General] AshtonTS:
He reported it as lost/stolen to google, so they are sending him out a new one...