[Nexus 4 General] G1ForFun:
Wow Google....

So I called in on the 19th to try and change my shipping address to my work address and was told that she would get in touch with the shipping specialists because she didn't think I could change it without losing my place in line.....then she emailed me back and said this.

Short story if you don't want to read the emails is that I was contacted by a rep after I called in to follow up. She told me that my order was going to be shipped out and delivered on Tuesday, Nov 20th. I was skeptical and emailed her back my order information and she confirmed that it was the correct order in which she was referring to. Turns out, that was all a lie and my order is still in limbo. Google can kick rocks for all I care at this point. What a joke of a CS department.

Hello XXXXXXXXX,

I've heard from our shipping specialist this morning about your order. Unfortunately we are unable to change the shipping address on any orders that are already placed. I apologize for the inconvenience this issue has caused you. However, your order is scheduled to arrive tomorrow. If you haven't already received a shipping confirmation email that contains the tracking number, you should receive one by end of day today. However, please note that it can take up to 1 business day for the tracking number to be activated. Rest assured that once you receive your ship confirmation email with your tracking number, it is in the process of shipping for an estimated arrival of Tuesday, Nov. 20.

Regards,

Kelly

The Google Play Team

So I said.....

Hi Kelly,

Thank you for the update with my order. That is exciting to here that my phone is on the way considering that I have not been charged, nor has my Google Wallet order status changed from what it has been since November 13 right after I placed my order.

Are you sure that we are talking about my order in this scenario?

*Screenshot of my order in google wallet.

*Order number

Then she wrote back....

Hello XXXXXXX,

Thank you for writing back, I can certainly understand your concern since you haven't heard any updates. This is the latest update we've received just this morning. You should receive your shipping information by this afternoon and once it's on the truck you're order will fully charge.

Regards,

Kelly

The Google Play Team

And then.....no tracking number of course by the end of the day...so I send back to her.

Kelly,

Unfortunately I did not receive any tracking information. If you could check on this for me tomorrow it would be greatly appreciated.

Thank you

And then this is what she writes back....

Hello XXXXXX,

Thank you for contacting me about this. I am going to send your case to a specialist so they can look into your order further. I do apologize for the lack of updates, but we will get this figured out for you today.

As soon as the specialist responds to me I will update your so please keep an eye on your inbox.

So I wait....and wait and wait....and finally I get this....

Hello XXXXXXXX,

I've heard from the specialist this afternoon with the following information:

Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. Only some N4 orders are backordered. Nexus 4 orders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery. Shipping “within 3 weeks” is the only guidance I can provide at this time. I’ll only know the scheduled delivery date when you receive an email notification that your order has shipped.

Wow Google...just wow.