yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] princebama:
I think yours was the 3rd post Ive seen mentioning this new breed of CSR
[Nexus 4 General] InvalidUsername:
Ya, I noticed that too. Google is so damn incompetent at etrade...and I'm supposed to trust these clowns with my credit card through Google Wallet? That's the first thing I'm cancelling as soon as I get my phone.
[Nexus 4 General] Roxy:
Lol. * shrugs *
[Nexus 4 General] NickFe:
We all know that google services are permanently in beta. That is the only sure thing in this debacle.
[Nexus 4 General] Roxy:
XD I'm not going to buy anything from google during launch day in the future. I don't want to deal with similar situation like this ever again. D:
[Nexus 4 General] Radsolutionz:
at least google isnt outsourcing CSR jobs in India? lmao... at this point i think that might help!
[Nexus 4 General] Acuity:
Even if you get your phone tomorrow?
[Nexus 4 General] InvalidUsername:
lol
[Nexus 4 General] msg125:
This thread should be published, it could be a bestseller. Mods should rename it "50 shades of Nexus"
[Nexus 4 General] Roxy:
Yup. Gonna save myself from all the headache. :<
[Nexus 4 General] InvalidUsername:
Yes, even if I get my phone tomorrow. After playing around with us and not mentioning any concrete order times, and then screwing everyone that woke up at 9 instead of 8:30? and to add insult to injury, they won't even send us an email to tell us what is happening with our orders? not to mention the CSRs not knowing **** about anything. Yep, last time.
[Nexus 4 General] ptesmoke:
this is US residents only right? No love for Canada?
[Nexus 4 General] princebama:
I'll probably call them again at least once or twice before my night is done O_O
[Nexus 4 General] Roxy:
I can imagine the first thing they say on phone...

" HERRO FREN "

XD

---------- Post added at 10:00 PM ---------- Previous post was at 09:59 PM ----------

Yes US only.
[Nexus 4 General] Acuity:
I can see your argument there. I was at work with 3 computers on auto-refresh so my situation is somewhat different.
[Nexus 4 General] ptesmoke:
thnx Rox... guess I'll continue to sit in the dark hahaha.. yayyyyy
[Nexus 4 General] cg9916:
I haven't seen this in XDA Does Nexus 4: Like Proust, But Longer, so I'll toss it in. I called earlier since I'm going out of town, and probably 9-10h later, I just got a follow-up email from the girl on the other end - perhaps this is the next batch of emails going out?

"Thank you for contacting us.

Unless you receive an email with subject “An update on your Nexus 4 Google Play order”, your order is not affected. And you should be receiving a shipping confirmation soon.

Thanks,

Jessica

The Google Play Support Team"

Either there's a glitch somewhere with emails or that was really nice of her to check on it so long after the fact.
[Nexus 4 General] Roxy:
Bawww I'm sowwie. :<
[Nexus 4 General] DroidDavi:
Hopefully I get my email tomorrow. No emails at all except the receipt .
[Nexus 4 General] Acuity:
On the bright side you can still have a glimmer of hope instead of being completely and utterly devastated.
[Nexus 4 General] InvalidUsername:
Meh...it's not helping us either to be honest. Cause apparently, you needed to have an account before the ticket was printed for it to notify you. Most of us didn't register until after the first few people had already received tracking info. So we're all still in the dark, really.
[Nexus 4 General] stopswitch:
Getting quiet in here now. Guess all of us folk who got the backorder email are plain screwed.

Sent from my Nexus 7
[Nexus 4 General] Luxferro:
I broke down and called CSR even though I knew beforehand they wouldn't be able to help me, or figure out what is going on. The guy I spoke to was nice, and seemed to know what was going on - which basically no one knows anything. He himself is in limbo with his order and even had to call in himself to find out the status of his order cause he can't wait to get his phone too.

So there you have it. CSR are people, and customers like us. Have no connections to get their phone first, or know what is even going on with their orders.

He basically said if you haven't gotten an email stating that something is wrong (I guess a backorder email), just wait a bit and hopefully you'll get your device.
[Nexus 4 General] sarcosis:
Ditto here. I'll wait until the initial rush is over or at least until they have a few awesome launches in a row since this one is FUBAR!

BTW, I don't blame the CSRs. They are only doing what they are told.
[Nexus 4 General] Radsolutionz:
thats exactly wat i was told.....
[Nexus 4 General] princebama:
Fellow limboers, did u EVER get the "Notify Me" email you signed up for before things kicked off? I didnt.
[Nexus 4 General] ptesmoke:
more than a glimmer... no BO email, so... Well see. Also I'm not in a situation where I'm using a ****ty flip phone. I'd just rather the n4 sooner than later...

ahhh I gotcha.. that sucks too... man just can't win. well here's hoping we all get shipping emails between now and lunch time tomorrow.
[Nexus 4 General] Radsolutionz:
goood point!!!!!!!!!!
[Nexus 4 General] Luxferro:
Did you speak with Paul? That was the guy I got according to my follow up email.
[Nexus 4 General] Roxy:
Nope!
[Nexus 4 General] Luxferro:
Nope, I never got mine either. But now I forget if i signed up :laugh:
[Nexus 4 General] Acuity:
It looks like Cruzerlite finally started taking pre-orders on the androidified tpu cases. What are the odds I'll get the case before my (non-back ordered) phone?
[Nexus 4 General] dnlsmy:
You guys may want to stop calling Google Play CS, they seem to be getting pissed off as of lately. I just got off the phone with a rep after 2 hours of no email, no tracking, no back-order information or anything. First off, he asked if "I was over 18", which was bizarre and I have never heard them asking that before. Second, he said that "calling more isn't going to make anything arrive faster" when I just wanted to know if it was still shipping or was getting cancelled. Lastly, he said "your order is en route to UPS", and when I asked him if that meant that it was definitely coming, he replied with "did you not hear anything I just said". Very rude, I guess they must be tired of all the calls. Solution: don't f*ck up your customer's orders.
[Nexus 4 General] vexx786:
I ordered at this time, no ship info :/
[Nexus 4 General] Roxy:
Wow, that was very rude of him. :<
[Nexus 4 General] Radsolutionz:
i didnt get a follow up. but thats wut he told me. i even asked, are you just going to tell me something to keep me happy? he said he was one of the software guys for music and apps and that they were swamped so he was helping out. he basically said, if i didnt get any email to just wait it out cuz the only people who are sol are the people who actually got the BO email... he just said to keep my fingers crossed.... and yea.... i dont think most of us are getting our phones for at least another 2 weeks...
[Nexus 4 General] asdf916:
that CSR was out of line. point blank.

but it's hard to blame him when a lot of people calling in are so pissy about their orders and possibly screaming at them as if it's their fault.

*shrug*
[Nexus 4 General] Radsolutionz:
ef that guy u should have surveyed on his ass... and told them how ****ty he was...
[Nexus 4 General] InvalidUsername:
WTF? I'd ask to speak to a manager and let him know
[Nexus 4 General] Roxy:
Lol I usually avoid CSR that sound grumpy ( you can tell when they first pick up your call ), hang up, and call again. XD
[Nexus 4 General] stopswitch:
Good. I hope they get more and more calls. I hope we waste so much of googles time and resources it cost them money, maybe they will decide to make a god damn statement so we stop calling. Just tell us you screwed us Google.

Sent from my Nexus 7
[Nexus 4 General] KtMack23:
I figured Id have an email when I got home from work. Nope! Still in limbo
[Nexus 4 General] cchap07:
So I signed up for my choice and about an hour later got an email. I was really excited and I opened it only to find out it was from an Amazon order. My qi energizer charger is arriving tomorrow but nothing to charge on it :(
[Nexus 4 General] gary1203:
But one would at least expect a certain level of professionalism coming from someone working for a company as big as Google. His very job is to deal with ****storm like this, it's not like people will call in to say how lovely their product/service are.
[Nexus 4 General] Roxy:
Did google ever apologize for what happened with N7 order(s) ?
[Nexus 4 General] xSunny:
Damn Google still didn't request my money from my bank still in pending.. Ordered 4 mins after live and also never got any emails about bo
[Nexus 4 General] YoungAceAtlanta:
You people need to stop calling CSR.. you'll hear about 5 different things in just 3 different calls.. im sure they are mad or w/e but still he didn't have to be rude to that one guy.. the whole point of being a CSR is to answer people questions and help others.. don't matter if you get the same question 100x a day.. they ask me to take a survey after every call.. i would of had took it and rated him negative in everything

---------- Post added at 01:21 AM ---------- Previous post was at 01:19 AM ----------

Google probly has like 50 or more different call centers all around the world like most companies do.. try calling HP or Dell.. hell even Apple.. i bet you get someone in like India or something.. calling them and demanding anything isn't going to hurt Google
[Nexus 4 General] Acuity:
I'm not sure why people are calling in either. If you've been following this thread you're pretty much qualified to work there. It has already been proven that you need to know absolutely nothing.
[Nexus 4 General] Roxy:
Uh... I get the same people answering my call(s) in the past... so... I don't think they have THAT many.
[Nexus 4 General] godman_8:
First off, my status is still limbo, no shipping email and no bo email. I'm pending and Shipment by Nov. 15th. Alright, I asked for a specialist/supervisor and it took about 5 minutes. He said my order was processing which means it's waiting for a shipping label. I ask if he could guarantee that and he said that's what his system says. He also said if I don't get a shipping label by Friday end-of-day (EST) then I can contact them again and they will directly ask a shipping specialist. That's all the information I could scoop up. Hope my limbo friends, hope.
[Nexus 4 General] cchap07:
I once tried the hang up and call again and was answered by the same person twice. This was with Comcast though. I finally just talked to that rep.
[Nexus 4 General] Red Wolf:
**** I hate being a limbo, still waiting guys
[Nexus 4 General] code65536:
The CSR that I got this afternoon shortly after I got my b/o e-mail admitted upfront that he didn't know anything and that they're just as much in the dark as we are. /me likes honesty
[Nexus 4 General] Plexicle:
Nah, one big one in Michigan.
[Nexus 4 General] YoungAceAtlanta:
I never got the same person twice, and i was calling them almost every 5 hours during the Nexus 7 massacre
[Nexus 4 General] Plexicle:
I understand you might think that, but I assure you, there is one call center and it's in Michigan.
[Nexus 4 General] asdf916:
people like you suck.

absolutely they should be professional. i'm not excusing his behavior at all. i just said that i can't blame the guy for having a short fuse after getting an earful call after call.
[Nexus 4 General] cchap07:
What was the N7 massacre? I already had a tablet and missed it. I don't think looking on Wikipedia will help :p
[Nexus 4 General] xSunny:
Take the nexus 4 replace it with the nexus 7 but add 3 weeks wait time for shipping..
[Nexus 4 General] InvalidUsername:
So bored. Thought I'd make this really quickly
[Nexus 4 General] BR_Impulse:
I went through a similarly troublesome experience last year with the HP Touchpad firesale. I had ordered my Touchpad from HP Canada's site somewhere in the early part of the first day (position 3500 out of 15000+) out of three days total and I was one of the last 20% to get my Touchpad. Given what little I know, I thought about it and I think it was just all shipped out based on some logistical statistic (probably location, warehouses, etc) and not the order in which customers ordered. I happen to be in a relatively smaller city compared to the larger ones in my province so I was almost sure that's what ended up happening after a bunch of us on Red Flag Deals ended up running statistics based on locations with googledocs from HP's lookup services (that actually updated quite accurately where you could view ALL the ordered Touchpads and their shipping statuses).

tl;dr - This seems to be common with companies that aren't accustomed to shipping volume like this. It's a lottery for sure. If you're lucky, rejoice, because the logistics worked in your favour.
[Nexus 4 General] cchap07:
So basically the same thing we are about to go through. You would think Google would learn their lesson. They should have let Amazon handle it.
[Nexus 4 General] DroidDavi:
I went to t mo and played with a N4. Bad idea now I want it more
[Nexus 4 General] phoneman09:
Did you see any cases there for it at all?
[Nexus 4 General] d_phekt:
I did the same yesterday... Big mistake! It had me shaking like a dog ****ting peach pits.
[Nexus 4 General] xSunny:
Well the people who got the BO email yes thank god i haven't received it yet and hopefully don't but you never know.. =[
[Nexus 4 General] Acuity:
Paying full price at the T-Mobile store doesn't seem like such a bad deal now.
[Nexus 4 General] princebama:
SMH just watching reviews cause salivation. I couldnt go hands on without getting to keep.
[Nexus 4 General] DroidDavi:
No didnt see any

Lol best description ever
[Nexus 4 General] DroidDavi:
If I could have gotten a refund i might have done it.
[Nexus 4 General] Acuity:
We'll be on the second BO which will be out 6 weeks.
[Nexus 4 General] cchap07:
What I full price? Is it more than on Play? Since I plan on rooting the phone it would not matter where I got it.
[Nexus 4 General] d_phekt:
I know. Someone suggested earlier to add a line on your T-Moble and pick it up for the $200 price... cancel the line costs $200. Pretty much the same price with a lot less hassle.
[Nexus 4 General] DroidDavi:
I haven't got a bo email. I was told I'm shipping tomorrow is not o might do it
[Nexus 4 General] Roxy:
$500
[Nexus 4 General] cchap07:
You have to pay the difference between the subsidized price and the retail price as well. Or else it would be great.

---------- Post added at 11:49 PM ---------- Previous post was at 11:47 PM ----------

Wow that is ridiculous considering the much cheaper availability. (Or lack thereof right now)
[Nexus 4 General] Roxy:
Mhm ~
[Nexus 4 General] venturizhou:
Yeah but you have to remember Google is most likely selling at cost or a loss on every Nexus 4 they sell through their playstore.
[Nexus 4 General] cchap07:
Has anyone done one of those take apart and estimate the cost to make? I know they do them for the iphone and they are always ridiculously overpriced.
[Nexus 4 General] jhawkins002:
So - on a note of general interest - given a timeframe of potentially 3 weeks for many to get devices, and the daily velocity of this thread, any takers on the possibility we grab 'The Largest Thread' crown away from http://xdaforums.com/showthread.php?t=476483 (currently @ around 77,300+)?
[Nexus 4 General] Jackasaur:
So I ordered at 8:32AM PST, never got a shipping confirmation, never got a BO email, or a My UPS email. The pending holds on my account are now gone, so I'm thinking I may not be getting the phone this weekend. :\
[Nexus 4 General] ninjames:
Man I'm starting to worry. I'm scheduled delivery for Friday, by end of day, but I still haven't had a departure scan. I've still just go the origin scan in Kentucky at 12:54 p.m. It's now 2:00 a.m. and no departure. Don't see how it will get here in time.
[Nexus 4 General] InvalidUsername:
Not a chance. 7.7k pages? no way. Unless Google delays it for 3 months?
[Nexus 4 General] legacygt:
I don't know what is going on, but.......

I just check my cc and it seems that the amount that was on hold for the phone has now become available. Around 7 pm I checked and there was a hold for the amount of $382.95 (the cost of the phone) now, there is no hold.

I ordered on the 13th 11:56 am CST.

Confirmation email 12:13 pm CST

Back order email NOV 15, 2:01 pm CST.

No new email since the BO

Wallet still says pending.

I still have a shipping estimate of Nov 15. Its currently Nov 16 12:56 am CST.

WTF is going on???!!!!!
[Nexus 4 General] cchap07:
At the rate people are posting easily. But it will die down
[Nexus 4 General] subhani:
You guys are the lucky ones to even get a BO email. People like me in the UK did an all nighter and still failed to get a successful order through the play store.

I wanted to know if there are any guys out here in the UK who could probably give us some more info on...

1. UK availability

2. what stores have them in stock as display models to do the test drive?

3. Are any retailers or carriers selling offline at the similar subsidized price as the play store?

yesterday i had a click to call arranged so google called me back (24/7) service. Even the call centre geezer didn't know anything and was dying to get his hands on one too.

4. Does anyone have a direct number for google uk? preferebly london. I tried some numbers from search queries but they were strictly automated options only.
[Nexus 4 General] venturizhou:
Well Xiaomi has quoted that their Xiaomi 2 costs them $380 to make. The components are similar, the have a S4 Pro, 2GB of RAM, 16 to 32GB of storage, 8 MP camera with f/2.0. 2100 MaH battery. 4.3 inch 720P gapless display. I can't imagine the Nexus 4 would be any cheaper, if anything I would imagine due to itself and the Xiaomi's relatively cheaper outer design that the Nexus 4 would cost more.
[Nexus 4 General] jhawkins002:
I've had this happen before on orders with UPS - seemingly no progress and all of a sudden the package will travel halfway across the continent in a few hours (at least according to the tracking) and be safely on the truck, out for delivery in the morning. I wouldnt worry till tomorrow :)
[Nexus 4 General] dnlsmy:
LOL, are you just trolling the rest of us?:p

I wish my only problem was wondering if it was going to arrive Friday or Monday. For us in limbo, we have no idea WTF is going on:eek:
[Nexus 4 General] vexx786:
Well on my CC it hid the phone and bumper charges. I had to click show all pending for it to show up. It may just be how the CC company handles in.
[Nexus 4 General] clay_cauley:
SAME HERE!!

Ordered, got the confirmation email, charge was on CC, and as of tonight the money is back in my account.

Just got off the phone with Google CSR.

She said she didn't know why the charge disappeared from my bank account but that the order was processing just fine and that I should have my device tomorrow or Monday at the latest.
[Nexus 4 General] cchap07:
Wow that I am big loss to absorb on every phone. With lots of sales that turns into a big deficit. No wonder they overpriced the bumper :D
[Nexus 4 General] legacygt:
did you get the BO?

maybe we'll get free phones.... If that's the case I don't mind waiting 3 weeks. :o
[Nexus 4 General] ImSherlocked:
Do the Bumper arrive with the phone itself or it is delivered separately?
[Nexus 4 General] princebama:
*sends self email to make sure its still working* O_O
[Nexus 4 General] droidmakespwn:
Imagine getting a box and its only the bumper... Heart break
[Nexus 4 General] espylacopa:
You guys don't really think they're taking a loss on the cost of these things, do you? There's no way they spend that much money producing one of these things.

I'd be very surprised if it costs them over 200 USD to produce.
[Nexus 4 General] twistkick:
uh, i cant see the order on my debit card(well the card of the person i asked) so im not thinking thats good
[Nexus 4 General] ninjames:
Oh I know, I order about 20-50 things a month through Amazon Prime so I've gotten used to it. This phone has just driven most us to madness.

It's a thread for orders and shipping! My concerns are as valid as you're own, I didn't suggest that I was going to kill myself or that Google should refund me, like some! Just an observation and slight worry since I have no phone in the meantime.
[Nexus 4 General] TrueBrush:
hibcts col.

Any chance for this to sold out? I'm afraid to see the grayed out buy button on Tuesday morning. But something tells me average consumer has never herd about this phone, so we are safe.
[Nexus 4 General] ET3RNA4:
I'm thinking we're safe, most people don't even know about this phone...and I'm sure Google has over compensated for this release.
[Nexus 4 General] stumpyz9:
I tried to talk to some of my more techy friends and even they didnt know about the n4 until i told them about it so im sure were good
[Nexus 4 General] DaX05:
Don't forget... there will be people going to T-Mobile stores and purchasing it with a 2 year contract (Not me.)

Beamed with rasbeanjelly & trinity
[Nexus 4 General] espionage724:
I do hope so :)
[Nexus 4 General] ceroglu:
I am not worried about the techy people, I am worried about people who thinks they can make profit out of this due to pre-holiday season. Especially people on SD will be abusing this. I guarantee that, they will buy as much as they can and turn around to put it on CL or ebay.
[Nexus 4 General] itsalexaye90:
That's what I'm afraid of too!
[Nexus 4 General] ROCKSTAR XS:
I doubt it. If they aren't doing pre orders they are getting ready for what we have to throw at them. But no one can tell the future.
[Nexus 4 General] Shivammcool:
So let me see If I got this right.

The Nexus 4 which is normally $359.99( I'm from Ontario) would cost me around $430? I am hearing about mad $20 shipping fee and there is a 13% tax. Thats way too much. Any chance if I wait it out a week I could get it for around $360-$400 on kijiji?
[Nexus 4 General] Androidclub:
Will nexus4 have a free 25$ gift card
[Nexus 4 General] wilsonlam97:
Who's going to be dumb enough to sell it at a loss?

---------- Post added at 10:51 PM ---------- Previous post was at 10:50 PM ----------

We're screwed. SD+RFD killed eBay last time with the Touchpad deal.
[Nexus 4 General] Shivammcool:
True...
[Nexus 4 General] Plexicle:
Not sure where that question really comes from, but no.
[Nexus 4 General] USSENTERNCC1701E:
What, I don't... what?
[Nexus 4 General] wngmv:
I don't think so either. It'll be too hot a deal with $25 gc.
[Nexus 4 General] galaxys:
Just picked up a bottle of vino to keep me awake for the midnight purchase! :D
[Nexus 4 General] ET3RNA4:
26 hours ladies and gents!
[Nexus 4 General] EnemyOfGlaDOS:
I know.. fricken can't wait! :D:D
[Nexus 4 General] ET3RNA4:
So when we go online to purchase it from the store, we have the option to choose 1-2 day shipping, or is that standard shipping, and 1-Day Shipping is extra?
[Nexus 4 General] neotekz:
the nexus 7 came with a $25 gift card for the google play store...it is possible that it will come with some kind of gift card for the play store again.

i have a question for canadians that order devices from the play store, did it ship from a warehouse in Canada or did it come from the US and how long was shipping?
[Nexus 4 General] OmgitzFire:
Dude that's my biggest fear!

Because on the play store orders page it only shows two bumpers instead of my Nexus4 (i only ordered one bumper)

But I called them and they said it was okay but you never know.
[Nexus 4 General] venturizhou:
I could see a loss or no profit. I think Google's philosophy on Nexus devices isn't to make money. They are just pushing out these to give their vision of Android. For example in the video game world it often takes a while for consoles to become profitable. In the beginning they are sold at loss and hope to make up ground elsewhere. Google doesn't advertise the Nexus so it doesn't become as popular in the general public. They are simply trying to create a halo effect.
[Nexus 4 General] InvalidUsername:
30 more minutes until it's no longer the 15th in the West Coast. I've given up hope on getting any email, shipping or not, within the stated time. :(