yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] coolbaby0208:
I am very upset and frustrated with my nexus 4 order. I placed my order on Nov 13th and I got a receipt around 12pm CST. Since then I received several emails stating my order is backordered (15th) and google would refund my two day shipping charge later on. So far I could still live with that.

Then, I called goole play regarding my order status. They said it's fine. So I kept waiting and finally on 26th I received another email saying my nexus 4 will be shipped with the week. However; I had not got any shipping information email. So I called back again, this time they said my order was hanging there for too long (who's fault is that?), my credit card company retract the charges. Then I called my bank, and they said there is nothing wrong with my credit card, google simply did not charge my credit card.

Therefore, I called google AGAIN, someone told me I do NOT need to worry, everything is fine with my order. I should be able to receive my nexus 4 pretty soon. So I waited but still no shipping information. Later I got an email indicating my credit card information is wrong AGAIN, and I have to update my google wallet information. I double checked and everything is correct on my account! Then I spoke to someone again, he assured everything would be fine, he would transfer my case to a specialist. I though this would finally resolve my case. But hell NO!

I got the same email last night, and I called them again this morning. The person simply does not know what's going on and transfer me to google wallet department. I am not certain what went wrong, but google appeared to have my old billing information, which does NOT even show up in my account when I log on. So they told me to delete everything and reenter my credit card and address. When I thought this is finally over. When I finished my phone call with the guy in goole wallet, I received an email from google play phone follow up. The fxxking email just told my my oder is cancelled on 26th because they could not charge me on 13th.

This is quote a hassle. Looks like google does not do a good job handling all this order information. I have spent quite some time going back and forth and still get nothing! Google does not have a good interdepartmental communication. Just kicking balls and transfer me to another department!

Currently I just replied to both google play and google wallet with all email records. Hopefully they will get back to me soon enough!:(
[Nexus 4 General] parelem:
Welcome to the club
[Nexus 4 General] ketjr81:
Currently at home... optimistic about receiving my Nexus 4 today!
[Nexus 4 General] noyade233:
I have had UPS come and go today and no phone. Also have the shipping label created tracking status so I wouldn't hold your breath.
[Nexus 4 General] ketonkss4:
Welcome brother, we all share the same experience and have not gotten our orders none of us. I suggest you not waste anymore effort on calling googleplay they are powerless to help you.
[Nexus 4 General] donec:
Good for you.
[Nexus 4 General] lanman2k:
Nov 27, Nov 27, 2012 2:05:59 PM PST, Estimated Ship: 1-2 weeks

:D We shall see.
[Nexus 4 General] brar.arsh:
I am getting my status as pre ordered.. Is there anything wrong with the order??

Should I contact Google?? :crying: :crying: :crying:
[Nexus 4 General] donec:
go for it.
[Nexus 4 General] ed10000:
Ordered within 35 seconds of release and you got pre-ordered? :rolleyes:
[Nexus 4 General] shotta35:
UPS came this morning and I couldn't see what he had in his hand as his back was turned, I was all excited. Just some books though that was shipped. Bastard! :( The thing is too that it was sent UPS ground so i doubt he'll be coming back anytime today. They usually do Next Day Air stuff first since that has to get to the customer by 10am, guaranteed! Then come back later for ground stuff if the truck was full.

Dunno but wan't our usual driver too so either he's out or they just using the extra hires (they hire extra people during Peak season which is 11/26 to 12/26-maybe january sometimes). as he looked young and fresh. LOL. I worked at UPS in management as you can prolly tell. :p
[Nexus 4 General] ketjr81:
Yeah, that's why I'm being optimistic...If I knew it would be here I would just be happy! lol
[Nexus 4 General] Gibsonflyingv:
Is "Pending" better than "Preordered"?
[Nexus 4 General] donec:
What is an Ingress Invite?
[Nexus 4 General] ed10000:
An invitation to Google's game.
[Nexus 4 General] brar.arsh:
huh!!! :(
[Nexus 4 General] AshtonTS:
Something every Google fan should want

Sent from my HTC Sensation
[Nexus 4 General] Ibsonic:
Awesome game Ingress of Google, reallife..

https://www.youtube.com/watch?v=92rYjlxqypM
[Nexus 4 General] brar.arsh:
I think so..
[Nexus 4 General] TingTingin:
The demise of Apple?

"[Sent from a galaxy y far far away] *ominous voice* Hit THANKS"
[Nexus 4 General] donec:
That graft looks suspiciously like a simple probability curve.
[Nexus 4 General] jakejm79:
In house CS and real accountability?
[Nexus 4 General] Danstek:
Apparently that's too complicated for Google.
[Nexus 4 General] nellisere:
I hope so, ordered within 6 minutes and mine's "pending"
[Nexus 4 General] coolbaby0208:
Thanks for the advice. I decided to give them one last shot. I forward the cancellation email I got this morning. The reason I got so upset is because my wife placed her order a couple mins ahead of me and already received her N4. :eek:

(I am in minneapolis as well.)
[Nexus 4 General] estallings15:
Just watched the UPS guy deliver packages to my neighbors and drive away for the second day in a row. Gettin real sick of your sh*t, Google.
[Nexus 4 General] aletto:
I'm seriously considering buying a N4 16 gb, BUT what if Google decides to replace it by a 32 gb version and replace the 8 gb version by the current 16 gb model? They did the same thing to the N7 and didn't even change the price.

So should I wait?

I could get the 16 gb version for the price of the current 8 gb version...
[Nexus 4 General] klownkillah:
I think he is scared of you - he sees you watching him!
[Nexus 4 General] DowntownJeffBrown:
Mine has said pre-ordered since the 13th. No dice :confused::banghead:

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] kalo88:
Only another 4-5 weeks wait for those of you who want one eh =/

I liked the look of the N4 but the wait became a joke especially when I had one in my basket so many times on launch day but failed every time at payment stage... so just ended up getting a diff phone. Guess that leaves 1 more out there for you good folks.
[Nexus 4 General] grubbster:
If you don't HAVE to have a phone I would wait. You're right, there could be a 32gb coming down the pike. At the very least maybe they will have this ordering mess cleared through the system and you will get a phone within a reasonable amount of time.
[Nexus 4 General] tullnd:
Ordered on the 27th. 4:07am on the 30th I received the shipping information email from Google. My card was also charged a bit later.

Mine also showed just a label created on UPS's site. UPS on the phone said it was due for delivery yesterday. The UPS Choice Alert or whatever that I got on the 30th from UPS said it was due for delivery on the 30th...odd.

I called yesterday afternoon again to confirm, to see if a delivery attempt had been made, so I can arrange to have it held at the depot instead(depot is just down the street from my office, stuff usually makes it back there by like 630pm so I just hang out for a bit at work and go pick it up). The lady said it was still due for delivery, but she had no tracking information on the status. Ugh.

Finally at 830pm I decided to call UPS since it missed the 7pm delivery window. This lady finally confirmed that UPS has NOT received my shipment and it definitely wasn't being shipped. She said the delivery date was due for yesterday still and would not update until they actually received it(she claimed it would show an adjusted delivery date).

So I called Google today. She confirmed that their warehouse is swamped and was running into "issues" shipping the devices. Basically, she indicated that some batches didn't necessarily get processed in order(as in someone who ordered an hour or two later than me may have gone out, will still make their 1-2 week ship date commit easily though), but that in the next day or two, all the ones with generated labels should be actually shipped.

As long as they're not shipping devices scheduled for 2-4 weeks to ship before mine(was 1-2 weeks on order), then I guess it's not a big deal. Hopefully they're just going back and correcting the errors. If I'm lucky, I hope it'll ship today or tomorrow.

If they really are shipping out of Kentucky, that'd be a good thing since odds are, I'd get it next day(in Cincinnati).
[Nexus 4 General] estallings15:
Question, guys. My billing and shipping address are different. I am wondering if that's why I'm still waiting for my phone. Any other guys from the 13th waiting on their orders have a different billing address than shipping address?
[Nexus 4 General] stryker09:
That helps a bunch mate. Thanks. I'm in Indianapolis so I should get it next day too. I just hope its tomorrow so I can take it to NYC with me. :) :good:
[Nexus 4 General] inseconds99:
I'd be hard pressed to believe anything Google says at this point. Though if this is true then I, amongst others, will be very happy.
[Nexus 4 General] parelem:
nope, mine are the same. shouldn't make any difference whatsoever anyway.
[Nexus 4 General] [hfm]:
Nah.. Choice is good, competition is good for the consumer, the game is afoot!
[Nexus 4 General] UZ7:
Yeah, this is what shows up on my card.

Transaction Post Date

11/30/2012	12/02/2012	Sale	GOOGLE *Devices	$387.42

I'm in no hurry either (yeah right lol) but I feel that the case will come in before :P
[Nexus 4 General] estallings15:
Should or should not don't really fit into this equation. We shouldn't be waiting on our phones, but we are. I was attempting to find a possible reason why the system might be hung up since it's supposedly automated.
[Nexus 4 General] Danstek:
It'd be nice if it is true, though at this point I'm assuming most CSRs are probably just saying whatever they want just to deal with all the calls regarding shipping.
[Nexus 4 General] parelem:
Others have stated that they had their phones shipped to their offices, I highly doubt they had billing addresses at their offices. There's nothing wrong on our end, Google just screwed everything up and there's no one that knows wtf is going on.
[Nexus 4 General] saudkhan:
how do i check my order status on google wallet? i cant find the bit where it should say if my order is in pending etc. please can someone advice? :) thanks
[Nexus 4 General] Danstek:
Log in to Wallet and it should be listed under Transactions. Or log into Play Store and click "My Orders and Settings" at the bottom of the page.
[Nexus 4 General] sn0warmy:
I had my N4 shipped to the office when my billing address is my apartment. I didn't have any issues with billing. The phone was handed to me last Wed by our receptionist.

However, now I'm waiting on an RMA unit due to the speaker buzzing and a bulge in the side of the phone. The RMA order, which was placed on Thursday, says "shipped" but the UPS tracking page has had the "Shipping Label is created" yellow box on it since Friday with no change.

I suppose that puts me in Limbo Level 0.0000001 since I already have a phone.

Good luck to the rest of you.
[Nexus 4 General] dirtyhamster73:
Google did change the price of the N7, the 16gb is now the price of the 8gb, $199, and the 32gb is now the price of the 16gb, $249. I think only you can answer your question on whether you should wait or not....I personally wouldn't wait. I'd grab the 16gb. There are no guarantees that they will release a 32gb just because they did it with the N7. The 8gb N4 seems to be doing better than the 8gb N7. A tablet is much different than a phone, people want that extra space for movies and what not...where as people can get by with just 8gb, the average user anyway.
[Nexus 4 General] aletto:
That is exactly my point. I could get more space for the same price OR I could get the same space for less money. But I think I'm going to wait. I don't want to go through the whole mess. And you guys can get one more phone ;)
[Nexus 4 General] jlear3:
I'm waiting. I'm toooooo impatient and know this shipping mumbo jumbo would kill me. Plus when the rush dies down have a better chance of having a phone that wasn't rushed out of the factory. Price might change but that's not the real reason I'm going to wait
[Nexus 4 General] parelem:
Technology moves too fast to wait. If you wait on this, you might as well forget about buying it altogether. If, and that's a big if, they release a 32gb version/reduce current prices there will be a better phone right around the corner...and you're going to be asking the same thing "should I buy this phone that I want or wait to see what will come out in a few months?"

If you follow your logic of waiting because something better/cheaper might be coming out, you're always going to be waiting. If you have the funds and want to phone, buy it.
[Nexus 4 General] aletto:
Sure, I know that especially smart phones are developing fast (Imagine, the SGS isn't even 3 years old :o) I think there won't be many rivals for the Nexus 4 AND I won't have to wait go through this whole chaos.

Besides, if I'd follow your logic, I'd have had to buy a new phone each month.

EDIT: The price was decisive, at least for me.
[Nexus 4 General] parelem:
Like I said, if you have the funds and want the phone, there's no reason to wait. That's not to say you HAVE to buy a new phone every month, but expecting something better/cheaper to come out shouldn't be a reason not to buy. There will ALWAYS be something better/cheaper down the line.
[Nexus 4 General] fresh_TD:
You think they won't be many rivals for the Nexus 4??..lol you can't be serious...what kind of crack you smoking son?
[Nexus 4 General] FoxyGrandpa:
I got mine a few hours ago. Holy crap. This is the best phone ever.
[Nexus 4 General] Godaemon:
Hey guys i ordered on 27th at 02:02 pm PST got my shipping mail at Nov 30 including my Track Id for UPS.Label was created at 29th Nov but no updates yet.Delivery location is Virginia...any possible ideas for delivery date? thanks :)
[Nexus 4 General] bleuiko:
Did you have any tracking info in UPS, or just shipping label?
[Nexus 4 General] r3nzokuken:
Guys! I finally received my nexus 4! However.. Very disappointing that being the excited kid I am when opening a fresh new phone, the packaging part where the phone lies on seems ripped and bent out of shape in the corners. The phone seems fine but I'm just a bit paranoid that the packaging is all ugly in the inside of the box =\. Has anyone experienced this?
[Nexus 4 General] AshtonTS:
What were you? Ll3 or 27th?
[Nexus 4 General] FoxyGrandpa:
Yeah. Had tracking info all the way from Louisville to Oklahoma City.
[Nexus 4 General] stryker09:
I'm wondering if there are people who were stuck on the YBoD finally getting an update from UPS on the location of their package.

Anyone?
[Nexus 4 General] koolbon:
I am in the same situation as you are and wondering what's going on with it too.
[Nexus 4 General] johnxarma:
Hey guys! Anyone order an extra 16gb and want to sell it when receive it? I'm desperate to find one :P please pm me! Thanks!
[Nexus 4 General] Jayrod1980:
I'm in the exact same boat brother... NoVA here. We must all be sitting on the same pallet.
[Nexus 4 General] McSmif:
Nope. Nothing yet.

Curious about those who claimed to receive their order without the tracking info updating. Thought maybe I'd be one of the lucky few...
[Nexus 4 General] r3nzokuken:
L3 =\
[Nexus 4 General] korgmotif:
+1

Just look at all the cheap tablets and tablet markdowns that are now beginning to come out.
[Nexus 4 General] dirtyhamster73:
But you said they didn't even change the price, I was just stating that they did. :)
[Nexus 4 General] exaybachay01:
What's the status of people who bought on the 27th (2-3week window). My sale status is just pending and hasn't cha he's since I put in my order at 4:05pm ct. Wasn't sure where other people were at since I can only find info on ll3 of 1st batch and 1-2 window 27th orders...any help?

Thanks in advance for your time
[Nexus 4 General] dyslexicpenguin:
I'm a 1-2 weeker, but my order stayed pending until they charged my card and sent me the shipping notification. Your's will probably stay pending until it ships.
[Nexus 4 General] ketonkss4:
As an experiment since The good ol folks at google play keep insisting my credit card is the culprit, I placed an order for the nexus 7 3-5 day shipping with the same card. And oh look the full amount of the charge has shown up on my CC already.. lets see which one gets here first. Nexus 7 vs 3 week BO Nexus 4.
[Nexus 4 General] klownkillah:
Just curious - do you plan on returning the N7 when you get it?
[Nexus 4 General] kcbboy:
I think what he meant was that the two price points were the same. They just axed the 8 gig and gave the 16 gig the original 8 gig price.

---------- Post added at 03:20 PM ---------- Previous post was at 03:19 PM ----------

I'm a 2-3 weeker and mine still says pending. No changes at all.
[Nexus 4 General] monkey28rb:
Called google again.. Lady had no clue what is going on.. Had to put a ticket in for a specialist... lol... My card was charged on the 27th and says it was shipped on the 30th.. UPS says they did not get the package yet.. Waiting on shipping information
[Nexus 4 General] ketonkss4:
Yeah most likely unless it turns out to be super awesome and I can't live without it.

Is this not a good idea??
[Nexus 4 General] dyslexicpenguin:
Won't they charge you a restocking fee of 15%?
[Nexus 4 General] parelem:
I placed an order for another nexus 4, the authorization went through fine. I bought apps, and books...all went through fine. It's definitely not something to do with our cards, it's something to do with their horribad ordering and fulfillment system.
[Nexus 4 General] klownkillah:
i think so
[Nexus 4 General] androidfoshizzle:
Knock knock

16GB,NOV 27 6:54 PM EST,2-3 WEEKS
[Nexus 4 General] klownkillah:
if it is an outright return you will probably pay a 15% restocking fee.

Although Google waived the restocking fee when i returned an N7 because it had issues (screen flicker & faulty headphone jack & crackly speaker).
[Nexus 4 General] Danstek:
Only if it's opened I believe. You won't be refunded for the shipping cost though.
[Nexus 4 General] qortuba:
1st week of 27th orders ... Hope to see the shipping email of my order.

27th - 2-3 weeks estimate
[Nexus 4 General] Clayfree:
Same for me - still shows as pending with no further communication from Google. I made a note on my calendar that it should ship somewhere between December 13-20. I hope it goes out sooner than that :)
[Nexus 4 General] ketonkss4:
Wow were you able to actually get the other nexus 4?

Okay so its about 30$ to make a point... maybe I should cancel and choose something a little less spendy lol

I guess I wanna play with some kind of nexus atleast.

I may just ebay it and pay the 12$ listing fee then or even craigslist it...
[Nexus 4 General] fresh_TD:
Lol

---------- Post added at 11:43 AM ---------- Previous post was at 11:41 AM ----------

Who's there?
[Nexus 4 General] parelem:
I placed an order for one, due to ship in 6-7 weeks, it will probably show up before the original 13th order. The order went through just fine though, and I the authorization on my card within an hour, same like the first order placed. We'll see what happens.
[Nexus 4 General] irisxi:
Sigh,1-2 weeker here. Order on Nov 27, 2012 2:30:26 PM PST. Still have not received any info, other than the initial "We have received your order!" email. Status has been pending since wednesday/thursday... Really hope i get my phone before i go back home from college for winter break :(
[Nexus 4 General] DowntownJeffBrown:
Not if you turn it away at the door when ups tries to deliver it.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] dyslexicpenguin:
Ahhhh, tricksy hobbitses!
[Nexus 4 General] ketonkss4:
Awesome so let the experiment begin.... Even though i kinda wanted to play with the nexus 7 a bit.
[Nexus 4 General] Orange_furball:
Well this marked the one week and two minute anniversary. 3 weeks, 6 days, 23 hours, and 58 minutes left.

Sent from my Nexus 7
[Nexus 4 General] DowntownJeffBrown:
But I would keep it its still a Nexus 7 which is freaking bad ass. I love my Nexus 7 but I love my Mistress Nexus 4 more.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] play2lose:
Got an email from UPS My Choice yesterday saying today would be delivery day.

UPS just knocked on the door... To deliver something I ordered from Amazon yesterday morning.

:mad:
[Nexus 4 General] estallings15:
I just got an email from a csr saying this:

"We are taking orders based on available inventory and are quoting timeframes based on when your order will ship. Packages ship within these timeframes based on the order in which they were received.

Your order will be shipped in the time frame quoted when when you placed your order if not sooner. This shipping timeframe also appears on your email order confirmation."

Lies, lies, lies. I told him tomorrow will be 3 weeks since I got the original backorder email and asked him what happens if it isn't shipped by end of day tomorrow?
[Nexus 4 General] mZimm:
Same thing happened to me. I actually got an email when the label was printed indicating that it was expected to arrive today and then an email yesterday indicating it was scheduled to arrive today. Now after not arriving today, I track it and it seems that it hasn't even left yet, as UPS doesn't even have any information other than shipping info received. Google must be printing the labels before shipping the devices.
[Nexus 4 General] chronus719:
Actually, that's a very good question. I hope all the limboers remaining end up getting a free bumper or something like that at the very least for their troubles.
[Nexus 4 General] estallings15:
I would be happy if I could just get my phone.

I wrote him another email that said this:

" Also, many people that ordered on Nov 27th have already received their devices. So the statement that you made saying "the orders are being shipped in the order they were received" is false. Whether you were aware of its being false or not is something I do not know. Either way, it's not a confidence builder."

I bet you he doesn't respond.
[Nexus 4 General] Cwebb03:
I think the Google Play "hold music" is suppose to be calming, but it has the opposite effect. Its just pissing me off more

Also, I'm watching a TV show on ESPN (Around the Horn) and it has Jemele Hill on (older black woman) who sounds identical to my current CSR... Now everything the CSR says I think is coming from her O.o

OMG I FOUND A CSR THAT CAN DO SOMETHING! She said she's going to get a conference call with UPS. This is going to be interesting, b/c now I get to find out which one is lying. Google says its in my town, but UPS says they haven't received it! (General excitedness!)
[Nexus 4 General] DowntownJeffBrown:
You could play with it but don't take the protective plastic off then sell it on eBay as long as it looks new and you factory reset it. I bet you will get alot for it near market value if you explain in your description how gently used it is and that it basically new.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] thomas.clark:
You must update, for the love of all things good.
[Nexus 4 General] ketonkss4:
Sounds like a plan to me. I need something to get me over this nexus 4 fiasco.
[Nexus 4 General] stryker09:
Yes please update us on this.
[Nexus 4 General] @rbiter:
I don't know if many of you realize, but development is fairly slow because of Google's shenanigans. :banghead:

I voided my warranty.
[Nexus 4 General] jamaroufi:
Same here...
[Nexus 4 General] estallings15:
You know it's a Nexus when 45 threads in the dev sections is "slow"
[Nexus 4 General] grubbster:
Been there, done that. I had UPS call Google yesterday. Google escalated my case to a "specialist". I am not impressed.:rolleyes: