yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Hero_Guy:
8:36 order here still with no update and stuck on preorder
[Nexus 4 General] [hfm]:
A few pages back someone has a really long explanation of this.
[Nexus 4 General] ddenson:
Has anyone gotten a shipping email today? Should we expect one on a Saturday?
[Nexus 4 General] Acuity:
Several users got a notification this morning.
[Nexus 4 General] Terul:
Didn't you hear? Google is sending out shipping notifications by the evening of the 15th
[Nexus 4 General] enviii:
Are there people in this thread who *aren't* in Limbo. Aka got BO email and no shipping email?

Seems like everyone I see is a limboer

Sent from my One X
[Nexus 4 General] grajasekar:
Same question here. I got 2 phones (16gb) shipped on 15th and got my tracking number on the 16th AFTER I got the BO email on 15th. The charge for 1 phone dropped off my account even before the BO email showed up, the other charge was still pending.

Then later, the 2nd charge dropped off too and the CSRs told me that one of my phones was canceled already as per my earlier request. Then:

1. Why are they shipping me the phone I canceled?

2. Am I gonna get both phones gratis/free? (One can hope)
[Nexus 4 General] 0.0:
calling them right now. im fed up. i'll let you all know what happens
[Nexus 4 General] Clayfree:
Yeah this is starting to make sense for a couple of other reasons. UPS probably gets some kind of data feed from Google that contains orders. The question is what type of data does UPS feed back to Google. If UPS is overwhelmed and behind on shipping then all Google knows is hey we sent them all the orders.That would explain why the CSR's don't know anything. That would also explain the lack of communication. For Google to send an email to Joe Smith telling him order #1234 will ship next wednesday would require an accurate feed from UPS back to google.
[Nexus 4 General] Poughkeepsie125:
Google is lying their asses off if they're actually blaming UPS - Apple has used UPS to deliver iPhones...if UPS can handle that mountain, they can handle this molehill. This isn't a shipping problem, it's a management problem - there is no aspect of this that has been handled well. It's simple incompetence.

Anywho, there's been some change in my limbo status. I'm still in limbo, but the date of my order in the chronological listing in the Play Store has been changed from November 13th to the 17th. It still estimates shipping on November 15th. I will count that as progress.
[Nexus 4 General] Strelok1987i:
I'm still waiting on my damn confirmation email. I never even got that. :eek:

Ordered at 8:34 PST. Still says 13th on the Play Store. I'm beginning to think my order got totally glitched in some way and is never going to process...
[Nexus 4 General] 0.0:
same here
[Nexus 4 General] feelfreetoblameme:
Yup. Just the backorder email from Google. Play Store still says order date of 13th, shipping estimate of 15th. Nothing since, and I haven't called or emailed Google since I got enough info on where that leads from this thread.
[Nexus 4 General] Clayfree:
Yeah I got the BO email but then the next day they shipped out 1 phone(my son's 8gb :( ) I'm here waiting on my 16gb :crying:
[Nexus 4 General] ksocoolwitit:
Ordered on Nov 13 at 1:51:00 PM UTC-8 (what does UTC mean?). My order date got moved to the 17th like everyone else, but my status still says "Shipping estimate: November 15, 2012". I received my backorder email on the 15th. The amount on my CC and Google Wallet still shows "pending".

At this point, im just remaining patient. I'm glad i didn't sell my Galaxy Nexus before all of this happened, so it will keep me sane till I receive the Nexus 4.

Good luck to the rest of you guys.
[Nexus 4 General] jblack41510:
Be ready to be in hold 30mins. I called a little earlier
[Nexus 4 General] Clayfree:
Limbo:

Catch up on this thread

Check Play Store status

Check Google Wallet

Check bank account

Check email

repeat.....
[Nexus 4 General] MSigler:
I feel like I'm the only one who ordered, got a confirmation, got a shipping number, and received my phone on time. Actually early :o
[Nexus 4 General] Acuity:
I'd like to see statistics on who got a shipping notification based on geographical location and whether they sent from a residential or business location. I'm starting to think that if I had it sent to work I might've had better service.
[Nexus 4 General] the_cosworth:
UTC = GMT = Zulu

So your order is GMT - 8 so that means Pacific Time.
[Nexus 4 General] 0.0:
im so pissed that i dont care. i want info on my order. im already waiting anyways. thanks for the heads up
[Nexus 4 General] MaxCarnage:
If you guys call, ask to talk to someone who can see if you had an asset tied to your order.
[Nexus 4 General] surferdude73:
I'm reading this on my roflcopter.

But serious though, I doubt one driver could make more than 100 deliveries in a city, so if your nexus was package 101, it could add an extra day to the estimate.

Sent from my unicorn's ass.
[Nexus 4 General] MaxCarnage:
:mad:
[Nexus 4 General] 0.0:
an asset? what do you mean?
[Nexus 4 General] vexx786:
I noticed that on my google wallet page, a Google Order# will occasionally show up. Its about half the length of the other order number.
[Nexus 4 General] MaxCarnage:
Asset meaning was a physical device tied to your order or is it an order with no actual phone tied to it for shipping. This is the status my and I suspect many others' orders are in.

Edit: they would have to transfer you to another department to find out.
[Nexus 4 General] Mr.Fahrenheit:
Those incompetent tree hugging hippies!!!

Soldier, you know what to do...

ATTACK!!!
[Nexus 4 General] ghostrid3r:
http://www.quickmeme.com/meme/3rtmic/
[Nexus 4 General] compuguy1088:
Have the same thing as well, though the authorization has expired by now. I have no clue what is going on.....

Edit: I did get the backorder email......
[Nexus 4 General] Fr33L4nc3r:
It's always easier to put the fault on someone/something else ...

Google screwed up the whole process and now they blame UPS, WTF is that ? Clearly un-professional.

This is simply BS since every other country (UK, Germany, France, ...) have the same issue.

So it's TNT, DHL, Chronospost fault's too ? My @ss ...

There is only one fu*king common denominator, which is Google ...
[Nexus 4 General] Mr.Fahrenheit:
Yeah, mine was changed to the 17th.

I don't know what to make of it though.
[Nexus 4 General] Strelok1987i:
Did anyone else NOT receive that 17th update on wallet? Mine still says 13th. I think I'm in super limbo
[Nexus 4 General] NexusIncarnate:
I'm pretty sure my order is like half complete or something and will sit in limbo forever. Something doesn't feel right.
[Nexus 4 General] ryandesu:
A moment of silence for mattlehrer please... *bows head
[Nexus 4 General] Trashville:
stop bragging about your college education, jeeze louise.
[Nexus 4 General] nyijedi:
I doubt it. I have separate orders for an N4 (11:34am EST) and an N10 11:36am EST) sent to my work address, and i'm in limbo.
[Nexus 4 General] 0.0:
order is still pending...i have a short fuse. ordered 8:34am PST. and this call wait is crazy...
[Nexus 4 General] Hero_Guy:
Same as you

Edit stupid autocorrect
[Nexus 4 General] Good Guy Mark:
Mine still says the 13th too but I did get a back order email on the 15th
[Nexus 4 General] Clayfree:
Yeah I didn't want to be the one to break it to him :crying:
[Nexus 4 General] ackliph:
Coordinated Universal Time
[Nexus 4 General] jnewman1991:
Mine still says 13th. No BO email and ordered at 8:35:51 PST
[Nexus 4 General] ghostrid3r:
http://qkme.me/3rtmmf
[Nexus 4 General] grajasekar:
Anybody?

The two pending orders for the phones in my Google Wallet have now gone to "Completed" status too. I'm in college and I can't suddenly have a $700+ charge show up on my debit card (yes, that's what I'm using) cos I'll be using that account while shifting after graduating next in a few weeks and need to plan appropriately (borrow cash so the account doesn't get overdrawn or sell 1 phone or something) if the charges are gonna show up soon.
[Nexus 4 General] NelsonTheMoron:
12:38 PST currently...still no shipping information. I ordered at 08:34 PST on Tuesday. And now, I might call Google up again...
[Nexus 4 General] moneyslap03:
ME!
[Nexus 4 General] vollmilch:
Me

Also BO'ed
[Nexus 4 General] Clayfree:
It's UPS, they dont know nothin about no webz or forumz. I think Google will get away with it.
[Nexus 4 General] Mr.Fahrenheit:
Any guesses for the 17th update and why some people are still 13th on the Date?
[Nexus 4 General] prabs99:
Ordered 8:44 AM PST

Got order confirmation email. None after that.

Play store date changed from the 13th to the 17th.

Called Play store, they were not helpful. Back to square one.
[Nexus 4 General] UltraNoob:
i ordered two by accident like you, but am keeping them both. Both of my orders are in the pending portion and they still have the charge on my card. I hope they ship them out soon.
[Nexus 4 General] mayurolla:
Still in limbo...
[Nexus 4 General] gl_ix:
Mine too, 13th, with estimated shipping on the 15th. Also I have not received ANY e-mails whatsoever from Google: confirmation, back-order, shipping, nothing. The only thing that's come in was correspondence from when I called the Play Store.
[Nexus 4 General] laverdure#1:
Me too. And also BOed.
[Nexus 4 General] 0.0:
phone died...now i have wait again. FUUUUUUUUUU
[Nexus 4 General] nsavani:
I didnt receive the 17th update, also no BO email. didnt get anything besides confirmation a few hours after ordering
[Nexus 4 General] megapixle:
Are you nuts?!?! It's been everything but first come first served.
[Nexus 4 General] dirtyhamster73:
I didn't....Mine still says purchased on the 13th, shipping on the 15th, and pending in Google wallet. I received back ordered email.
[Nexus 4 General] 0.0:
whos order is still pending? if you called, what did they say about your order?
[Nexus 4 General] Red Wolf:
don't even bother to call them cause they don't know anything at all. :rolleyes:
[Nexus 4 General] Red Wolf:
still pending they told me that they don't know what is really going on, but they are trying :eek:
[Nexus 4 General] mayurolla:
Limbo and pending here. I called and they gave same scripted b.s. Apparently they will waive my shipping charge though...
[Nexus 4 General] 0.0:
im going to call them...its my turn to hear some b.s. or whatever
[Nexus 4 General] Endoran:
Mine still says the 13th and I ordered mine at 8:32am PST. No word about anything... Sadness...
[Nexus 4 General] grajasekar:
I hope everyone's ships out soon. Yes, my second order was purely by accident.

The charge dropping off but the two orders going to completed make me worry about what's happening. I don't think they would send the phones for free now.
[Nexus 4 General] dirtyhamster73:
I'm still pending...still says purchased on the 13th and estimate shipping on the 15th. They also still have a hold on my credit card. I called Thursday to find out if my order really went through since I purchased very late, 5pm est. "Jason" said everything is fine, my order was confirmed and if I didn't get a tracking by Friday to call, I didn't need to call because I got the back ordered email....but I have been communicating with him via email, he's super nice and says they are trying to get to the orders as fast as they can.
[Nexus 4 General] kcbboy:
I think everyone should just cancel their orders and we'll start this vicious cycle all over again when the second batch comes in.
[Nexus 4 General] enviii:
Why waste your time? They don't know crap and their just going to tell you A.) It's shipping soon or B.) Wait up to 3 weeks depending on what you tell them. It's all BS anyway. We probably know more about it than they do.
[Nexus 4 General] 0.0:
youre lucky you got a reply to your email. i never, after 2 days. i am very frustrated.

whos in the same boat as me? no confirmation, no emails whatsoever, no replies to your email(s) from google? says november 13th, ships out nov. 15th?
[Nexus 4 General] kcm117:
Not in Limbo.

Order Date: November 13, 2012 1:44:48 PM UTC-5

I got a confirmation e-mail the same day.

My original order date in Play store was 11/3, it got updated today to 11/17.

I got the BO e-mail, I am in the USA (Indiana)

No shipping confirmation as of yet.
[Nexus 4 General] jblack41510:
Lol
[Nexus 4 General] chrisjcks:
Anyone else tired of seeing 'limbo' now? LOL

Zzz
[Nexus 4 General] 0.0:
well i didnt get a reply to my email that i sent 2 days ago. i sent another one. thats why im calling them. i want to know if my order even exists
[Nexus 4 General] kcbboy:
is it sad I already have google play on auto refresh for the next wave? This phone has consumed my life.
[Nexus 4 General] dirtyhamster73:
I think we should consider ourselves lucky even though we aren't getting our phones/devices as fast as we were quoted..think about the people who weren't able to place an order, if some of us have to wait the 3 weeks (doubt it'll take that long) for our back orders imagine how long it'll be before Google gets stock in for everyone else to order!
[Nexus 4 General] Acuity:
It's too late to cancel unfortunately. My Verizon Wireless billing cycle rolls over next week, and I was expecting to have the new phone to port out by then. Verizon doesn't prorate your last payment, so either way I probably won't be able to use the phone for another month regardless.
[Nexus 4 General] Clayfree:
Agreed! I don't want to go through this again. Imagine what's going to happen when they announce the date for the next batch.
[Nexus 4 General] pitchshifter:
Can people stop saying it's too late to cancel, this is patently false. I've noticed it keeps getting repeated.
[Nexus 4 General] mayurolla:
Google's goal to get past carriers isn't working out too well. They couldn't fail this hard...
[Nexus 4 General] AKfortyseven:
You're still wasting your time
[Nexus 4 General] tengen:
Question is, given how badly Google has handled this, do you really trust them to honor the fact that your order was placed "early"? :confused: I dunno. Hate to be negative, but I don't have much confidence in Google right now.
[Nexus 4 General] kcbboy:
Well I had an order. Two of them actually but now I am left with no orders and money taken out of my account. Long story.

I'm in the boat of people waiting for the next opportunity to order again.
[Nexus 4 General] 0.0:
true...but then again, i dont really have anything to do today. so its not too bad lol
[Nexus 4 General] Acuity:
Have you tried? I might try calling again on Tuesday and seeing if they'll tell me different. My VZW cycles kicks in again on Wednesday, so if I can't have it by Tuesday, I might as well wait out the month.
[Nexus 4 General] dirtyhamster73:
Actually, I didn't send an email, he sent me one after our phone conversation apologizing for the delay and said if I had any more questions to just reply to the email....so we've just been going back and forth for a couple days. Feel bad for these reps, they are stuck in the middle of this chaos :/
[Nexus 4 General] luckylui:
Hahah, nice. I get to watch football!
[Nexus 4 General] Novi84:
I've been wasting my time since midnight of the 13th.

Someone at Google better be getting off at this :eek:
[Nexus 4 General] pitchshifter:
Others have, and search the thread for my advice if they give you a hard time.
[Nexus 4 General] kcbboy:
I was able to cancel my 16 gig just fine and it was outside of the 1 hour window. I cancelled it myself after they sent the BO email. I'm not sure if the BO opened the cancellation back up or not but it went through right away.
[Nexus 4 General] dirtyhamster73:
My order was made super late, 5pm eastern standard time, I consider that very late and I'm lucky to have had the order accepted. I trust them in the fact that they said my order was successful and I do in fact have a N4 coming, if that's what you mean. I was part of the N7 fiasco and had a feeling we were in for round 2.....I don't know, call me crazy but I trust Google. I really do think they are doing all they can given the poor planning for both launches. They gave a lot of people over night shipping for the N7 and free Q's. I think they'll make this right :) The rep I'm speaking with mentioned they will probably give 1 day shipping to us as well. So if our orders go out Monday we will have it Tuesday.
[Nexus 4 General] wngmv:
Not bad. Mine is still shipping on 15th.
[Nexus 4 General] gl_ix:
That's what I've been consoling myself with as well. At least we're all in the queue, it might take until the first week of December but we'll get our phones eventually.
[Nexus 4 General] 0.0:
just got off the phone. i think the reason i didnt get an email is because i put a different email, not the one i ordered with. but anyways, he told me there will be a shipment of phones shipping out today as well. since i did not get a backorder email, i will be getting it monday or tuesday. he spoke really fast.
[Nexus 4 General] tengen:
I was able to cancel my 8 gig after receiving an "Action Requested" email asking me to "confirm that you intended to place all of these orders before processing occurs." I got the email late on the 13th, though it was many hours after I placed the order; my cancellation went through just after midnight.
[Nexus 4 General] MaxCarnage:
I take it you didn't ask to speak to the folks that handle the assets. What they told you is what they have and are telling everyone.
[Nexus 4 General] 0.0:
dang it!! i forgot... what did the people who handles the assets tell you?

oh, and not everyone has gotten a confirmation email. i bet they said that too.
[Nexus 4 General] tengen:
You mentioned that they would need to transfer you to a different department to get asset information. Would you happen to know which department that is?
[Nexus 4 General] MaxCarnage:
When you call I guess you talk to Technical support, and the folks that have access to the system they need to look in are Services or Fulfillment or something. I'm not 100% sure because I never heard them mention that department's name.

---------- Post added at 03:17 PM ---------- Previous post was at 03:16 PM ----------

They are also telling people that not everyone will get a tracking number and the package will just mysteriously arrive.
[Nexus 4 General] Dr Zoidberg:
Any reasonable person understands that things go wrong sometimes. I'm trying to take it in stride despite the fact that I sold my old phone after I received my purchase confirmation.

However, the thing that needs to happen now is appropriate compensation. Free shipping? Are you kidding me? It should be free shipping after a delay of 2 days.

But due to the unbelievable display of incompetence, inaccurate dissemination of information and unreasonably lengthy delivery delays, the minimum I would expect is a $200 Play store credit.
[Nexus 4 General] pitchshifter:
I'm canceling if there is no shipment by Monday...
[Nexus 4 General] 0.0:
dang it!! those scums...

but when you called, did you talk to those assets people?

anyone, if you talked to the assets people, what did they say?
[Nexus 4 General] Pratz1:
Google's Nexus 4 Shipping Box Dimensions and Weight

Hi guys, could any of you please provide me with the exact weight and the dimensions (L*W*H) of the box in which Google is shipping the Nexus 4 as i need to get one of this box shipped from a friend in U.S to India and need to calculate the prices for shipping.

To be clear i need the weight and dimensions of the package box sent by Google and not the Nexus 4 box in particular.

Please someone help me out here. :rolleyes: Thanks!!!
[Nexus 4 General] technikalkp:
I'm still in limbo. 8gb ordered 11:06 UTC - 6. Confirmation email came through within a few mins. No backorder email. No changes in the Play Store or Wallet. A bit frustrating.

One positive is that I'd ordered a Galaxy Nexus a couple of weeks before the Nexus 4 was announced. I sent it back, figuring paying the 15% restocking fee was worth it to upgrade to a newer phone. Google refunded the entire amount of the purchase and didn't charge me for shipping or restocking...
[Nexus 4 General] MaxCarnage:
I understand when things go wrong and don't even really care that I don't have the phone yet; it's not knowing what's going on or what they're doing and all the disinformation that frustrates me.

A $200 Play Store credit, however, is excessive in my opinion. Maybe pay for shipping and we'll call it square.
[Nexus 4 General] kcbboy:
Not sure if this would do anything but should we just start an online petition? How many sigs would we need to get heard and get some type of appropriate compensation? 14 bucks is a drop in the bucket.
[Nexus 4 General] mrabbani:
What is worst watching sex and the ity with wife or read this thread.
[Nexus 4 General] ryandesu:
I think we should all get together to develop and engineer our OWN Nexus 4! With BLACKJACK!... and HOOKERS!
[Nexus 4 General] dirtyhamster73:
$200 credit? Um, didn't you just say "any reasonable person understands that things go wrong sometimes"? That's not very reasonable, now is it? :)

Free shipping, which they are giving us, bump us up to overnight, and I'll be be doing cartwheels and kissing the ups guy as he hands me my phone!
[Nexus 4 General] MaxCarnage:
I have to be careful what I say because I was accidentally allowed to overhear something and I didn't say anything and I don't want to get anyone in trouble, but essentially there was a glitch during the initial ordering process and some people who had orders go in didn't get phones assigned to those orders. There were two different systems that were being looked in and though I clearly had an order it had not gone forward to have a phone assigned so it was just sitting there. Bear in mind that some of this is my interpretation of what they were saying and they definitely didn't want me to hear this (don't say this to the customer but...).

The folks you initially talk to have no access to this other system, but the other department (shipping? I don't know) does.
[Nexus 4 General] Drzfr3shboialex:
I need to have the money by the end of this month since Google has the others and backorder and they said 3 weeks that is when there is more stock. I'm getting a 16gb :D this phone is driving us insane lol especially my friend who ordered it and got his backordered.
[Nexus 4 General] Todd:
Well just wanted to let you know once you get out of limbo the crazy times just keep going. I got my shipping email on the 15 at 5:57pm. I am all Happy, going I am in whooooo I will have it by Friday yes. So I wait and wait, good the info is showing up on UPS now. It says Order Processed: Ready for UPS that was on 11/15/2012 6:57 P.M. I say to my self got it, it's on it's way or so I thought after waiting up till midnight for some more good news I had to go to bed. Got up the next day and check even before going to the bathroom...... grrrr no word so I wait and wait then out of the blue I get a text msg from UPS all right I am saying it here. Nope wrong it tells me Louisville, KY, United States 11/16/2012 1:30 P.M. Origin Scan OMG a whole day and it's not even been moved. So I wait ........................ and wait the rest of the day. Well I just got an update Louisville, KY, United States	11/17/2012 3:59 P.M. Departure Scan. So at this rate I should have it by next weekend. Just wanted to let you know I feel your pain coz I just had my Phone set on the Dock for 45 hrs with out moving.......
[Nexus 4 General] bozzykid:
No one here could possibly know that.
[Nexus 4 General] EnemyOfGlaDOS:
I think you'll be fine. They aren't gonna sell out overnight.. at least I don't think they will.
[Nexus 4 General] coolhand1:
Can't Wait!!

Can't wait for tomorrow, I hope I can get out of my Sprint contract with no problems.
[Nexus 4 General] Roxy:
I just called google play support - and the person I talked to said that he's been told by his boss that Nexus 4 will indeed be released at midnight.
[Nexus 4 General] MizuhoChan:
Well I've never bought a phone at launch, so I was wondering if anyone could make an educated guess, based on previously released phones, such as the S3, etc. Because based on the price, I'd think they would go a little quicker.
[Nexus 4 General] rubiconjp:
Midnight PST??