yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Jayrod1980:
That really sucks. I think then I'm sure to get a delay. UPS had a number for me as of Thursday but I didn't have a label even created until Saturday.

I hate waiting, but I know at least in my area that UPS is working HARD. The other day they even had rental vans in my town's strip mall parking lot reloading the ups trucks with UPS boxes from the rentals. They are busting hump and the guy that delivers our stuff for the last 2 years has been great. He even brings in the heavy stuff when we are actually home for the delivery. When I first moved to VA 3 years ago, a different UPS guy during the holiday season literally chucked a package from his truck paper boy style onto my porch that contained my Nook. I was furious. I was coming to the door as the package was flying in the air. Haven't seen that guy in some time.

I wonder if they have extra flights into Louisville due to the holiday rush? They should!
[Nexus 4 General] ImSherlocked:
I placed order on 27th at 12:45 PST. Got the shipping email on 2nd Dec(but as you can see phone was already shipped on 30th). The UPS page was getting updated regularly for me.

Strangely my first order which I placed on 27th at 12:08 PST is not shipped yet!
[Nexus 4 General] dyslexicpenguin:
Curious how your order weighs 1.90 pounds, and mine is 1.10. Wonder why there's the discrepancy?
[Nexus 4 General] inseconds99:
Yea my order was before yours and at this rate I won't see it for at least a few more days. Kinda irritating, I want to get rid of my optimus g but can't until this gets delivered.
[Nexus 4 General] stryker09:
Got shipping email on Friday 4.01am EST. Est. Delivery - End of 12/4/2012. Still stuck on "UPS shipping label created..." etc etc. Woohooo?

Dammit. I want my phone.
[Nexus 4 General] klownkillah:
You know what the 'local operation disruption' was, right?

I will give you a hint:
[Nexus 4 General] 1337sause:
8 GB or 16 GB? Also, did you order on the 27th?
[Nexus 4 General] cphancock1:
i think everyone who ordered 1-2 weeks got this... anyone didnt?... and im glad to see that at least someone got some shipping info updated. most people like me got a your order is ready for pickup and thats it . But im on another island for work so i dont mind it coming later. hope it comes soon for you guys though. as soon as someone from the 27th gets it please post thanks.

Forget the LL3s and move on in life
[Nexus 4 General] trell959:
I ordered one.
[Nexus 4 General] inseconds99:
Seems like everyone who got that early morning Friday email for shipping is stuck in yellow box of death on ups. Everyone who got it earlier or later had regular ups and get updates and/or got their device today.
[Nexus 4 General] klutch:
i ordered 2 and i am still on the wait i called and the dude told me that, i should of gotten the email by now if not then this week ill get it and it says from 1-2wkz.
[Nexus 4 General] FatPigs:
Conspiracy theory time!

UPS mistakenly applied labels to a select batch (us) in the Nov 27 orders. Now, to UPS and Google these devices are seen as shipped and completed and no actual package is going to be shipped until someone realizes the mistake.

:laugh:

But, no really, I want my phone :crying:
[Nexus 4 General] thomas.clark:
The goodwill is appreciated. Alas, you may be right, there may be nothing that can be done.

Still, we pitchfork onward.

Oh, and saw yours arrived - cheers! Let us know what you think :)
[Nexus 4 General] Raul69.atl:
Damn some people order the 27th and got there phones already... what credit/debit card u guys used? They probably shipping the states that order more phones. I dont know im just saying. It could be.

Are they sending it to the people that changed from iphones or to the people that has been there with google since day one. Like me ive been with them since they got the G1 out.

Has any one in Atlanta received their phone yet!??
[Nexus 4 General] abowmedia:
Can't believe people are getting orders from the 27th while my 13th order is still MIA. Put in an order on the 27th too and still nothing on that. I must be destined to never receive this thing.
[Nexus 4 General] stryker09:
ordered on the 27th. 16gb :D
[Nexus 4 General] play2lose:
Pretty sure people that got 2 phones in an order are showing up as 1.9lbs, so you may be getting both phones in one package!
[Nexus 4 General] wideasleep1:
There must be another way to contact El Goog about this, away from the outsourced CSR's...just need to find that way. /smh

I'm pleasantly surprised by the phone..seems sturdier than my GS3, my speaker doesn't hiss and is LOUD, my screen seems normal, has a slight bottom-third yellowing that's very faint (I really had to look for it to notice with a pixel test), and the lens rattle is moot, I'll never shake the phone like that, and I don't jog. LOL! Software is snappy as hell out of the box, butter smooth (still, I love Apex Launcher), and it feels and behaves as a refined device. LG has impressed me so far...right in between HTC build quality/durability, and Samsung fit and finish...I think I can live with this phone. :p

Few extra points (although well-covered by reviews/media) the chamfered margin has a nice, soft rubberised feel that reassures grip, the back glass is a smudge magnet, while the screen is remarkably oleo-phobic. I may not even need a microfiber cloth with this..a wipe with a dry hand is enough, and I go naked. :)
[Nexus 4 General] xur17:
I'm in contact with another user that purchased on the 13th, and never had his order shipped. He's writing a blog post, and the plan is to submit it to a bunch of different blogs / social networking sites, etc. Basically make a big stink about it, and see if we can get some answers. The post should hopefully be done tomorrow, and then we can move forward.

We could use your help to spread this once it is done, by submitting it to different sites, and such.
[Nexus 4 General] iceberg4:
I am dam worried, I dont want to miss my phone

I am going abroad for a few days. What will happen If my phone delivers when I'm not at home? How do i change the address? I cant keep checking email continuously for tracking ID abroad..:(:(
[Nexus 4 General] ketonkss4:
After doing some research on Google's Customer service history and general business model I come to the conclusion we already came to..

1. Contacting google is a vain attempt, all you can really do is make sure all your information is correct and wait for shipping... or cancel your order

2. Google has always sucked at launching their devices I was finding complaints all the way back in 2010 over the Nexus One.

3. Google doesn't give a f&8k! Google makes money by doing cheap things, in very high volumes, keeping costs down, and making small revenue each time they do it. Hence the outsourced call centers that dont have a direct line to actual google employees.

4. I don't think they intend on changing this business model, they will always have poor customer service, they will simply make good products and have decent web support to minimize problems but in the big picture customer service is not a big deal to them. This must be true or they would have changed by now.
[Nexus 4 General] klutch:
makes me wonder anyone from the NYC area got their phones yet that ordered on NOV 27 and how many phones and GBs and how long it taked?
[Nexus 4 General] DowntownJeffBrown:
They will just leave the package at the door without a signature. Couple options:

- Find a friend or family member you trust. When you get emailed you tracking forward it to them so they can go get you package the day it delivers or meet the driver

- Go to Ups.com and sign up for the free upsmychoice account. There you can have them hold you package for a couple weeks And then you can go pick it up or have it delivered when you are back home. You can set up a vacation period where they will hold the package for you a soon as it reaches your closest ups facility.

-I think they can actually route it to a change of address with upsmychoice. I could be wrong about this option though.

I hope it works out for you enjoy.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] klutch:
well he can do too if has a trustful neighbors put a paper on the door leave it on the neighbors house apt # that alwayz works ;)
[Nexus 4 General] qortuba:
It seems Google still shipping 27th 1-2 weeks order.

Mine is 2-3 weeks and still no tracking number. any of the 2-3 weeks order has an idea of estimated date of the shipping ?
[Nexus 4 General] shotta35:
2-3 weeks was the estimate I thought. Let some of the LL3ers and the 1-2 week people get their phones first before start asking for estimates. Hell it's not like it's even been 1 week yet since the 27th!
[Nexus 4 General] qortuba:
Im asking coz i need to see if anyone has idea if it may be sent before mid Dec coz i might be out of the country at that time
[Nexus 4 General] lanman2k:
Orders of 2, getting pushed to the end of the 2 week period?

I sent an email about the fact that I have not gotten a shipping label notification as yet and "Ashlee" answered back telling me that I should get it by ***drumroll*** Dec 14. I ordered 2 on Nov 27. I don't recall seeing anyone that ordered 2 getting any shipping notifications yet.

"Thank you for contacting Google Play Support. I did check your order details again and everything is fine. You should get a UPS tracking number by December 14th. You may see the authorization drop off on your bank account after December 4th however we will reauthorize and charge the card on file once your order ships out so make sure you have the available funds.

If you have any other concerns, feel free to contact me!

Regards,

Ashlee

Google Play Support Team"
[Nexus 4 General] qortuba:
Date of the order ? and the estimated shipping weeks ?
[Nexus 4 General] klutch:
well some one is in the same track as me but i called in the afternoon twice one didint bother to check n told me this and the other one was talking back n forward to the superviser and told me that by now i should of have a tracking number and if not by this week so lets hope then :laugh:
[Nexus 4 General] sovereignty68:
lol that's a good one

---------- Post added at 12:57 AM ---------- Previous post was at 12:45 AM ----------

Would you rather see this?
[Nexus 4 General] ed10000:
What was your estimated shipping time? 1-2 weeks? Isn't Dec 14th past that mark?
[Nexus 4 General] drspine:
Finally got mine. LL3. Ordered Nov 13th.
[Nexus 4 General] jlear3:
Congrats! :beer:
[Nexus 4 General] spiaggefredde:
with 3000+ pages in a bunch of weeks with chaotic topics and discussions, i'm wondering if it wouldn't have much better to make different threads for 1-2 weekers, 2-3 weekers etc instead of systematically close 'em all and put them all in here.

not for *****in', just to clean up the discussions and stay on focus, maybe with real polls (I mean, not written on posts) like "How many X-Y weekers: " a)have his order confirmed b)have his tracking number c)have his phone delivered.

this way would allow to just read the first page to get the most important infos
[Nexus 4 General] snak3ater:
Different threads for different weekers sounds a better idea.
[Nexus 4 General] Deeco7:
Cheers for the 8 retweets guys, share the hate, I will do too. ;)
[Nexus 4 General] spiaggefredde:
that's what i meant :P
[Nexus 4 General] ed10000:
I agree. I don't understand the point of closing the more specific threads and merging them all into one huge generic one. It will be MUCH easier for us if we had lots of specific threads rather than one huge generic one.
[Nexus 4 General] cpaixao:
Shiiiiiiiisshh....... shut up! Or some moderator might came here and silence you, as they are closing all shipping threads aside. Sad but true.
[Nexus 4 General] Suprasb:
Google play store, what a joke. In tracking limbo like the rest.
[Nexus 4 General] qortuba:
Seeing People orders on 13 still didnt get anything made me doubtful to get mine in time

Ordered on 27th

Estimated 2-3 weeks
[Nexus 4 General] Deeco7:
Believe it our not, you have a better chance.
[Nexus 4 General] qortuba:
Hope so, coz i might cancel mine if there is a chance i wont get it before 18 of Dec coz i wont be at the country at that date
[Nexus 4 General] tomjonestom:
Ordered 27 Dec, received shipping info 30th Dec. Pending charge dropped off few days ago, have had the yellow box of death ever since. Just now the charge went thru on my card, but no update on the shipping status, still the yellow box.
[Nexus 4 General] ImSherlocked:
Now status is updated to "Out for delivery". Phewwww. :fingers-crossed:

Hope they ship my old order as fast.
[Nexus 4 General] ogrillion:
lucky, I still have a yellow box with no tracking information :P
[Nexus 4 General] ed10000:
And I haven't received any shipping related email.

Ordered 2x 16GB N4s on the 27th at 5.19pm EST.

:(
[Nexus 4 General] phositadc:
It's now Tuesday morning and no update to my shipping status. 2 full business days now on "label created"

-Sent from my GS3 running CM10.-
[Nexus 4 General] UZ7:
11/27

1-2 Weeks

11/30

Yellow box
[Nexus 4 General] Cwebb03:
Looks like UPS has now given me the ability to report a claim... Interesting
[Nexus 4 General] brar.arsh:
Google Says Nexus 4 Will Not Ship Until After Christmas 2012

A new NEWS.. Disappointing..

Google Says Nexus 4 Will Not Ship Until After Christmas 2012

http://au.ibtimes.com/articles/4109...-4-will-ship-until-christmas.htm#.UL3oJeHzt50
[Nexus 4 General] PoisonWolf:
This is a limitation of LG's manufacturing prowess. LG's manufacturing capabilities is a mere shadow of Samsung of how many products they can produce per day. When taken in combination with Google's move to make the N4 a more mainstream device, you get the chokehold in supply that you see! Ta-da.
[Nexus 4 General] Raul69.atl:
If i dont get it before Christmas im cancelling my order and getting S4!!!!
[Nexus 4 General] brar.arsh:
First Play store failed

Then LG failed

Then Google has failed
[Nexus 4 General] Cwebb03:
Well, after reporting the claim my UPS tracking now says its in my hometown, but the status is now "exception" and a "tracer" has been requested O.o
[Nexus 4 General] DowntownJeffBrown:
That very interesting good luck with that it sounds promising.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] jvanlew:
When reporting your claim, presumably through UPS, did you have to fill out the complete shipper address information? It is forcing me to do so.
[Nexus 4 General] Cwebb03:
I just put down the Mountain View HQ, aka the people responsible
[Nexus 4 General] cpaixao:
And pay the doubled price for it? No, thanks.

I did my order on 28th and I just sent an email for Google Support, take a look:
[Nexus 4 General] Scyth3:
I believe this article is in regards to new orders. It's written to be fairly sensationalist.

Yeah, which the Play Store indicates with that whole 7-8 week shipping time. I bought mine on the 27th in the 1-2week shipping range, so I should be fine.
[Nexus 4 General] Gibsonflyingv:
I think you're right on. I can't understand why that post was made. Its kind of like a "you don't say?". Of course it won't ship before Christmas, you have to do your time just like everyone else. Except everyone else is before you, and will get theirs first.
[Nexus 4 General] geokuttan:
my bank account was charged yesterday...but play store said they charged my on 30th...still no update on UPS tracking they have 14 more hours to delivery it :D
[Nexus 4 General] DowntownJeffBrown:
Well 3week BO deadline is today people. I still ain't got no tracking maybe my phone will be at my door when I get home. Not holding my breath.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] nokkenas:
Doesn't make any difference to me as mine is shipping 4-5 weeks from 27th. Oh well... Looks like I'm stuck with my crapberry until next year.
[Nexus 4 General] axion101:
Got an email from googleplay-device-english@google.com

Hello,

Thank you for contacting the Google Play Support Team.

It appears we're having trouble authorizing your card for the payment. Can you verify that there's adequate funds in the account you used? Have you gone to Google Wallet and updated your payment information?

I look forward to your response.

Respectfully,

Harjot

The Google Play Support Team​

This is like the 3rd time they've emailed and asked me to update my payment information. Jesus, how stupid can they be?
[Nexus 4 General] jakejm79:
Yes I did that, filled it out just after midnight (and the end of 12/3/2012, estimated delivery day):
[Nexus 4 General] nex4:
Same here, been in pending whole time and of course none of the "specialists" came through.

I hope my order on the 27th makes it.
[Nexus 4 General] jakejm79:
That just means the city of origin for the tracer request, see my previous post.

I used the return info off my previous order, as follows:

UPS-SCS GA

2200 Outer Loop

Bldg 1 Dock Door 54

Louisville KY 40219

855-836-3987
[Nexus 4 General] BumbleG:
In hindsight, I probably should've bought one from the second round of orders and sold whichever one got here second.

Still no tracking number, and Google CSRs have been waiting since Friday for UPS to send them information (which I believe is actually the other way around, meaning the phones aren't actually in UPS' hands).
[Nexus 4 General] nex4:
Love it.
[Nexus 4 General] grubbster:
Ordered the 27th. 1-2 week time.

Shipping notice the 30th.

Tracking number still shows nothing but the yellow screen of death.

I changed the delivery in MyUPS to will-call on the 30th. Called my service center today and they told me it was out on a truck for delivery. They said for some reason the system did not honor the request for will-call. My guess would be because the system has no scans on the package and corporate UPS is not 100% sure where my package is. The local UPS guys have been very helpful in trying to find my package. Hopefully they are correct about it being on the truck. They have offered to call the driver on his route and arrange a meeting for me to pick up the package from the truck. I accepted and am waiting for a call. Feels like some weird sort of drug deal! Hopefully I will have resolution and a device soon.

Those people from the 27th that do not show any progress on your tracking, apparently these are not being properly scanned and updated so keep an eye out for a package.
[Nexus 4 General] shallow70:
MARTIN got his n4 little over an hour ago. Congrats.
[Nexus 4 General] stryker09:
I really hope this turns out to be true. Mine is slated to deliver today as well.
[Nexus 4 General] Ibsonic:
Well thats weird then, Google Play in germany will open doors at 5AM CET.. :)
[Nexus 4 General] jakejm79:
Fingers crossed for you, I have always found the local UPS delivery arm to be very useful (I just wish they delivered before 7PM in my neighborhood), the problem here seems to be either with UPS-SCS or Google. I still have a funny feeling that 'labels created' really means we don't have phones to put in the boxes with the labels on them, Google was just trying to make themselves look better by sending out tracking info prematurely.
[Nexus 4 General] snak3ater:
That's a really funny situation here :D

I hope you get it soon :good:
[Nexus 4 General] grubbster:
Does this current page show up as page 666 for anyone else? Creepy....
[Nexus 4 General] munchy_cool:
nopes ....
[Nexus 4 General] AshtonTS:
I just want my damn phone lol. Hopefully today, my tracking still shows the stupid yellow thing. If nothing when I get home, I'm going to call UPS this afternoon
[Nexus 4 General] androidfoshizzle:
When should the 16gb 2-3 week range people get a shipping email?
[Nexus 4 General] CTMeow:
Probably 2-3 weeks ;)
[Nexus 4 General] snak3ater:
Wait 2-3 weeks till google ships you the remaining pages :D
[Nexus 4 General] Raul69.atl:
U just gave me hope ;)
[Nexus 4 General] nks2105:
^ this but I was also charged last night so today, tomorrow or the day after... this week would be nice but I'm in no hurry to retire my beloved HD2
[Nexus 4 General] PRGUY85:
Is there any way to contact Google Play's shipping department directly?

I placed my order on November 13th, 2012, launch date. I have yet to receive a tracking number and the support team by phone have no other explanation than to escalate my case to the Shipping Department. That was 5 days ago. Afterwards, countless others have said that they will forward my case to the shipping department. I have yet to hear from them. They can't transfer my call directly to this department either.

Any way to contact them by phone directly??
[Nexus 4 General] [hfm]:
Bound to happen at some point. Seems you are displaying 50 posts per page, most of us are displaying 10 my guess.
[Nexus 4 General] FoxyGrandpa:
Well, mine is out for delivery :D
[Nexus 4 General] shotta35:
No because there is no such thing. Google doesn't "ship" anything. UPS is a Logistics partner ("We Love Logistics" being the new tagline they've been using since i came up with it, well kinda! ;p)... Packages come from Korea via whatever method, probably UPS managed too they they go to the major sorting hub in Louisville, Kentucky. They sit there and wait till Google give them an address to ship it to then Logistics goes and set that up then hands it off to the Hub (UPS term) where it's then managed sorted and sent to either Feeders (UPS term again = Big rigs) or Air for shipping.
[Nexus 4 General] rock7632:
How long did you have the Yellow box for? And did the status change right away after reporting the claim? Wondering if I should do that too since mine has had the yellow box for 1 WHOLE WEEK now
[Nexus 4 General] PRGUY85:
Well, all customer support reps have told me that the "shipping department" will contact me and there is no way to contact them by phone.

I don't know what else to do at this point.
[Nexus 4 General] stryker09:
How did you get in contact with your local service center?
[Nexus 4 General] z.alimohamed:
Just got this e-mail from Google Play

"Nexus 4 will be available for purchase later today.

Order yours from Google Play starting today, December 4 at 5:00 p.m. GMT."

I'm guessing it's for the UK since I signed up for notification on that site. Plus the bottom of the e-mail reads "© 2012 Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland "
[Nexus 4 General] grubbster:
My local service center is less than a mile from where I work. I went there. They try to help but they, like everyone else, is limited in the amount of information they have on these packages. I am not convinced these have left Louisville yet.
[Nexus 4 General] CaspaTheGhost:
Same here, UK also!

Now let's keep it quiet!

Sent from my Galaxy Nexus
[Nexus 4 General] munchy_cool:
to all UK people

remember to keep the enter key pressed on the proceed button until the Google wallet popup shows....
[Nexus 4 General] thomas.clark:
Not alone.

I'm sorry, brother. Ours is a tough lot. Some of us conference-called support last week an basically learned all there is to learn, details in my signature.

If you want to join the Pitchfork Committee, PM me your name, email, order number, play store status, wallet status, whether you received the official back-order email, whether you have received misinformation from Google, whether you have received any shipping/tracking notice, and whether your device has been delivered (no, obviously, but this is also for anyone else reading who wants to join).
[Nexus 4 General] nex4:
Lets all chip in and buy those shipping guys some cellphones!

:laugh:
[Nexus 4 General] DowntownJeffBrown:
Yes I'm one of them too. I've been on pre-ordered since the 13th this is ridiculous eh. Hope we all hear something soon brotha

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] ceejay83:
Has anyone that received tracking on the 29th get their phone yet? I still have the yellow box
[Nexus 4 General] inseconds99:
Still rocking the yellow box here, it's become my new best friend.