yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] coolcav:
I know you are just joshin, I guess. :D

And about that 3-5 weeks or whatever quotes, I don't think they have any clue what they are saying...

I was told yesterday that the RMA could take 6-7 weeks..
[Nexus 4 General] ctowne:
Yeah I'm going to have to reorder mine if it doesn't ship Monday.
[Nexus 4 General] dirtyhamster73:
Yaaaay!! The bumper is definitely the cheese to the N4's macaroni, the jelly to the peanut butter, the ying to the yang...I don't think I've ever seen side protectors on the phone in any Unboxing video, mine didn't have them, only front and back. I kept my back one on, can hardly tell it's there, and I still have the front one on but the power and volume symbols gotta go. When I get my rma I'll put on the bse front and back that I got. The rattling noise is the camera lens, or so I've been told. If you put your finger over the lens and shake you won't hear it rattle, I don't anyway. So glad you love her. Hope you guys are very happy together :)
[Nexus 4 General] DowntownJeffBrown:
Anytime u know I always got your back Dirty:D
[Nexus 4 General] munchy_cool:
Its happened before , it will happen again - Armageddon

Cheers peeps
[Nexus 4 General] coolcav:
Do you have that weird buzzing/screenching noise from the phone earpiece when the phone is turned on? Can you verify that by placing the phone right next to your ear (like we do while taking a call) in a quite place?
[Nexus 4 General] PaisanNYC:
so jealous right now lol my Stella chalice and my free Sam Adams pint glasses are empty
[Nexus 4 General] munchy_cool:
Go get some beer bro , its NFL + beer time

---------- Post added at 09:42 PM ---------- Previous post was at 09:39 PM ----------

yeah bro ..I would say order another one ....
[Nexus 4 General] dirtyhamster73:
Glad you know I'm just joshin....i guess. "6-7 weeks"? Nah, it won't take that long. They said 3 weeks for the 11/13 order and it was only something a week and a half, minus weekends and the thanksgiving holiday. They're just covering their butts. I bet by Monday we'll hear something. Don't you dare rain on my parade, hear me? Let me think what I need to. To get through this nightmare. Don't you do it!!! :p
[Nexus 4 General] jellydoughnut29:
Awww yeah! I got the same one in the mail.
[Nexus 4 General] dirtyhamster73:
I did I did! And then she go "pop". Bye bye speakers :/
[Nexus 4 General] munchy_cool:
bro , how far are you from the Plex, why don't you give Google a visit and ask about the f*ck up :P
[Nexus 4 General] dirtyhamster73:
And my top and bottom...haaaaahaaa!
[Nexus 4 General] munchy_cool:
you peeps be getting naughty ...hmm...
[Nexus 4 General] estallings15:
Too many comebacks. Can't pick. All are filthy.
[Nexus 4 General] lanman2k:
This is definitely the worst shopping experience I've ever had. I can only half imagine what it must be like for the Nov 13thers.
[Nexus 4 General] DowntownJeffBrown:
Hahaha and u know this...;)
[Nexus 4 General] remister:
I called today also and they said it be shipped today, I'll give em a few hours before I call back
[Nexus 4 General] munchy_cool:
this my dear friend is the Biggest mess and the worst coders and the worst CSR I have ever seen ....

proves , the only products Google can sell are apps..when it comes to hardware they and there systems go berserk and they do not know how to fix it ..

I mean if you cant implement basic data structures such as FIFO you are not worth it ...
[Nexus 4 General] DowntownJeffBrown:
U know that's the most f****d up part of it all. This is Google WTF I can't believe this mess its like we all ordered from one of those daily deal sites and crashed their system. I love how they put them blame on us like we were the reason because of demand we crashed their servers.
[Nexus 4 General] munchy_cool:
When the touchpad went on fire sale it was handled better than this

Onsale had them listed and sold more than they had , my order was cancelled but when they had it back in stock I was given priority and an email was sent to me that I have priority and I did get a 32gb for 149
[Nexus 4 General] dirtyhamster73:
They don't call me dirty for nothing you know ;) He knows what I'm talking about...it's bumper talk :)
[Nexus 4 General] thehairyyeti:
Just emailed and asked them to cancel my outstanding RMA order from 11/30. The response was superfast and its all gone now... Cancelled. Those bastarrds... Good luck to all you guys waiting. I just couldnt take it anymore
[Nexus 4 General] estallings15:
Oh, I knew what you were talking about. My mind is a sad, twisted place.
[Nexus 4 General] Tweezydak1d:
So I called Google to ask about what exactly the pre order stage is and the lady said I means it's further along then the processing stage and that I should be getting a shipping email soon. But I think I'll call back and double check
[Nexus 4 General] itpromike:
Sol I cancelled my most recent order and ordered another however now todays order shows up as 2 separate orders...hmmm... So instead of having 2 active orders and 1 canceled, I have 3 active orders and 1 canceled... Something whacky is going on... any ideas?
[Nexus 4 General] DowntownJeffBrown:
She's a LIAR!!! U better double and triple check.
[Nexus 4 General] munchy_cool:
The 2 active will point to same wallet transaction
[Nexus 4 General] Fishingsnow:
Totally agree! The rep even said my order will ship last weekend, but nothing happened, all supervisors are liars too, they promise to call back or send email on updates, but they never did.
[Nexus 4 General] mk92595:
This is the worst experience I ever had. Never buying from Google again until they get their shi+ together.
[Nexus 4 General] dirtyhamster73:
Haaaahaaaa! Join the club :)
[Nexus 4 General] Ftwisawesome:
Hi guys major update here,

It seems UPS is randomly taking packages and shipping them and google has no idea why. This means that your timeframe is pretty much useless and this is the reason as to why people who are ordering on later dates (dec 12) and expected shipping time on dec 13th.
[Nexus 4 General] munchy_cool:
prrooof ?
[Nexus 4 General] estallings15:
+1
[Nexus 4 General] dirtyhamster73:
I would expect this from Wal-Mart, Kmart, and like you said, some place like "woot deals" or something place like that...this is Google, Google! The people we trust with passwords, credit card info, a lot of our info is in their hands. If they can't pull off a launch then how can they pull off holding our info secure?
[Nexus 4 General] Jayrod1980:
Hey dude, I have some beach front property in Idaho I'd like to sell you! J/k... it's this crap that makes me want to take out my frustration on the CSR's. Flat out lies and conjecture aren't customer service. Would prefer it to be HONEST, sober TRUTH than this crap. Even that 3-5 week email about RMA stock is a total bunch of bull because if that were the case, NO ONE would get their RMA replacements. We all know that to be false, only being true if you fall into one of these limbo time periods because your order goes to the back of the line when they can't immediately fill and order. Somehow I find it hard to believe that a huge operator like UPS could really be at fault with this crap. Given their amateur status, I'd be much more likely to believe that it's some buggy beta Google database glitch that is causing these limbo orders. I mean, their junk took a dump on Monday didn't it?
[Nexus 4 General] munchy_cool:
I guess they should rename the Play store to Play Store beta :D
[Nexus 4 General] ImHavenHart:
Nope. Not possible. Sorry. That's not how UPS works. UPS can't just grab a package and ship it of their own accord. Nope. Google has to create the shipping labels first, which is electronically transmitted to UPS. Google is in control of which orders they process and create shipping labels for. Google shouldn't even be creating shipping labels for orders that are supposed to be shipping in 6 to 7 weeks. They shouldn't even be processing those orders yet, while Nov 13 and Nov 27 people sit and wait, no shipping label created for them.
[Nexus 4 General] rohitbhatnagar85:
Hey,

I ordered on 27/11 (1- weeker) preorder state (earlier it was pending).

I have been calling them everyday but they say that they cannot connect to any higher level as all communication happens using email. How do I reach the level-3 expert or BBB complaint ? any specific time ? (PST)

Thanks,
[Nexus 4 General] dirtyhamster73:
Did you get your shipping refund? My gnex from the play store was perfect, imo...and you know we're all ocd on xda, so when I say perfect I mean it.
[Nexus 4 General] munchy_cool:
you can't talk 2 a specialist , they only work through emails and take 24-48 hours to respond. This is AFAIK as I heard this from the CSR's I talked to.

BBB is a website, google and file a complaint ...
[Nexus 4 General] Jayrod1980:
Yes, I did get it, and it's probably contributing to this whole mess. They credited shipping on the REPLACEMENT and not on the original order... so I have that device that's already almost to Plano, TX saying "shipped" in Google Play with a date of 13 December 2012. The day before it was also updated with 12 December. Thinking there might be a connection there. Also, day or two after my RMA N10 got to Fort Worth, TX, I receive an email from Google saying my order has shipped! The tracking info is that same damn device, showing delivered 11/27... and this is sent to me on either Saturday or Monday of this week. What the hell! Even the Play store and Wallet don't seem to be in sync. Since you just got your shipping refunded, that device should sit at the top of Play with the update. Anyone want to wager that this is contributing to our predicament?
[Nexus 4 General] marcknight:
We are happy....

bonus free downloads for music, videos, magazines downloading now..
[Nexus 4 General] munchy_cool:
Night peeps..time to hit the bed ...laterz

---------- Post added at 10:54 PM ---------- Previous post was at 10:54 PM ----------

wow .. we are jealous ;)
[Nexus 4 General] Eric-1987:
You know those two subjects have NOTHING to do with each other, right?
[Nexus 4 General] Ftwisawesome:
I had talked to a representative called Cornelius and he said the reason as to why people who order on later dates are receiving their devices earlier than people who order earlier is basically what USP isn't doing which is prioritizing. Whether it's not possible or not, there is no other explanation than this as to why people are getting their orders shipped out earlier who order on later dates as opposed to people like myself and others who are waiting and waiting but no sign of shipment whereas other people who order later are getting their orders shipped. There is no other possible explanation and thus, I have decided to cancel my order and re-order. So please tell me if you have been reading this forum, what other explanation is there to those that ordered on dec 12 and expected shipment details the next day?
[Nexus 4 General] marcknight:
A little, but bearable.. no screeching sound.. just a white noise when volume is full, otherwise hardly noticeable.. nothing unusual.. I don't generally keep the volume on high.. sensitive ears.. didn't pick up anything unusual.

---------- Post added at 08:12 PM ---------- Previous post was at 08:05 PM ----------

Naah.. they got the name right.. they are playing us..
[Nexus 4 General] ImHavenHart:
In order for UPS to ship anything, the order must first be processed and receive an electronically transmitted shipping label. Cornelius is intentionally (or unintentionally) lying. We've talked to zillions or reps who have told us zillions of stories. That story is absolutely not plausible because Google must first process an order and create a shipping label in order for UPS to even ship anything. So Google is processing orders in any old ghetto order they want because many orders from the 13th and 27th haven't even been processed to receive shipping labels in the first place, yet orders in December were processed and received shipping labels. UPS can't ship anything without a shipping label and where does the shipping label come from? GOOGLE!!! So basically it's a good idea for us to stop speculating and spreading misinformation. My phone is coming tomorrow because I took matters in my own hands so....
[Nexus 4 General] destruction584:
So I received the phone and bumper a few hours ago. Phone is flawless. I feel so lucky that I'm not plagued with any issues and have to RMA. Good luck to everyone and don't give up hope. It is definitely worth the wait. I would say the biggest downfall of this device is that it will make your other devices feel slow! My n7 feels clunky now.
[Nexus 4 General] Ftwisawesome:
I didn't have the intention of spreading false information, if the representative told me what he told me, he knows better than I do so I have no choice but to obey and listen. Number 2 orders are being randomly shipped and prioritization is not an option for them we know that for sure because there is no other reason to it period. Second to last is yes I completely agree and understand where your coming from with processing shipping labels because it simply doesn't make sense for UPS to take a package without a shipping address on it. But you still didn't answer the question, orders are being shipped at RANDOM people are placing on dec 12th and receiving tracking information on the 13th you still didn't answer that question in the last 2 posts. Last whether Cornelius was lieing or not,I think i'd believe him over you because he's speaking on behalf of GOOGLE and your not so I don't really think you have right to talk unless your working for google or have previously worked with or even ups in that matter. Not trying to be rude.
[Nexus 4 General] :
Got my N4 now.. I can happily say this device is amazing, and totally worth the wait & money. :) -- Also, on my 16GB (I'll assume it's about the same as everyone else's) there's about 12.92GB total when you receive the device.
[Nexus 4 General] vivek310:
No mails, no status changes (11/27 11:40 PM order).

I'm at my wits end - will give another week and just cancel the order. For calls and messages, my razr's doing okay. For everything else, I've got my nexus 7.

I'll maybe get a rev one phone. Maybe by then, they'll decide to add an SD slot and resolve all the niggling issues.

So, here it is google - ship my phone by 21st. Or I'll just ask my bank to refuse the charge - no point in asking the csr to cancel the order.
[Nexus 4 General] xfinrodx:
Quick FYI, I was able to cancel my 11/27 order by calling and insistently demanding that it be canceled or I would be calling my bank for a stop payment. I was transferred to the "Returns and RMA" department, I believe she said, and a nice guy canceled my order in 3 seconds with no fuss and volunteered to wait on the line until I received the cancellation email.

You get better service while cancelling than while keeping your order guys, just saying... ;)
[Nexus 4 General] Ftwisawesome:
Re-order so that's what I did you might just be lucky and get yours shipped out lol
[Nexus 4 General] lanman2k:
It's BS
[Nexus 4 General] dirtyhamster73:
The device that is at the top of my list in the play store has a date of 12/12, but when I click on it it takes me to my RMA, I thought my RMA shipped yesterday when I saw this, but it didn't have any tracking info or anything. The device further down is my original device from 11/13, that has a date of 12/2 pre order and when I click on it it takes me to the shipping tracking info from the day my n4 shipped, the 27th I believe... The whole thing makes no sense. Almost gave up today and thought about just sending the defective n4 back and being done with it.
[Nexus 4 General] alexeiz:
Ordered on 11/27. Just got my Nexus 4 16GB today. It was shipped yesterday with the next day delivery which made me very happy. Don't cancel your orders guys. It's being shipped.
[Nexus 4 General] Orange_furball:
What was your wait time?

Sent from my Nexus 7
[Nexus 4 General] dirtyhamster73:
Can you elaborate? Not sure which " subject" in my post you're talking about.

---------- Post added at 12:37 AM ---------- Previous post was at 12:34 AM ----------

They have to pass the buck to somebody... Lord knows they aren't owning up to anything
[Nexus 4 General] Jayrod1980:
Normally you would be right... and I believe that Google is in charge of sending the order for the shipping label but our devices have an extra step since UPS-SCS is handling all the logistics for this device (and all Play Store devices), meaning that from the boat or whatever, UPS accepts the pallets or containers of devices into their warehouse. This warehouse is about 8 miles from UPS WorldPort at the Louisville International Airport. UPS breaks down the pallets, separates the units, and puts the shipping labels on the devices. Then they truck them over to the Airport where you get your origination scan. Google never actually comes into contact with your device. At some point after pre-authorization/payment Google hands the orders off to UPS. The debate is whether UPS is in the drivers seat of filling the orders from that point or not. It could be (and probably is) Google's crappy system of sending the orders over that is causing the problem. However, it could also be as I mentioned before... where the orders are just spit out of a printer or some other such method and UPS creates labels on them. When my first replacement was due to me, Google sent me an email about shipping label creation and gave me a tracking number. At that point, since it was not trackable via UPS, I think the process was still in Google's hands. By Saturday, the label showed up as created by UPS and UPS MAY have had control at that point. The point is, the label printed had a delivery date of Tuesday, and the device did not show up until Thursday night, a full two days after the promised ship date. In fact, it was basically origin scanned at 11pm EST on Wednesday night. Somehow it got to my house in Virginia by 9:30am Thursday. With a company that handles their own logistics, when a label is created, that merchant or whatever has paid for the shipping, but the item wasn't at a processing center yet. In Google's case, when the item has the label created, it is sitting or alotted to a customer at the UPS-SCS warehouse in KY, just 8 miles from the airport.

Maybe this clears some up and maybe it doesn't. Whatever the case, there's something broke here, or probably multiple things broken, given that so many have had cards reject charges, etc, when app purchases charge just fine. I have a complete lack of faith that Google will fix these problems any time soon. So far their fixes have been not in improvement of service but rather CYA nomenclature, such as listing out of stock items as pre-orders or "ships within x weeks." YMMV
[Nexus 4 General] Terminator713:
I had my Nov 27th order ship today and its arriving tomorrow. My shipping estimate was 5-6 weeks and it was a 16g.

As far as i have read through this thread, no orders from 27th and later have NOT received had their phone shipped within the estimated time given at purchase. Although some later orders have been fulfilled 1st, google seems to have straightened out the process for the most part ( i have seen a few nov 13th left forgotten :( haha).

My order was switched to pre-order status on the 12th and subsequently charged. I received my shipping email later that night.

IN CONCLUSION:

-Switching to pre-order status is good now (at least for me)

-Your order will ship ON TIME, so stop freaking out and complaining and making double/triple/quadruple orders

-Double orders successes are pure luck so don't bank on it working

-my order was shipped 3 weeks ahead of schedule, so if they remain shipping at the same pace, you can gauge when you will receive yours

-good luck and i hope everyone gets their phone before the new year! :)

***RMA's are another story...
[Nexus 4 General] mgear356:
Sad to say, this is not the case for me. Mine is still in limbo at and I ordered 30mins within 27th Nov 2nd wave, batch 1-2 weeks emailed google andwwaiting for specialist to attend to me
[Nexus 4 General] Jayrod1980:
I would give up too, but there isn't anything out there I really want for a phone... and my Nexus S is so slow now that it is unbearable to use as anything other than a phone... or a few other things in a pinch. I looked at the Note 2 but my deputy commander has one and it was so big in his hand that it's comical. Plus, though I can probably afford it, I don't feel that $650+ I would pay in the end with T-Mobile is worth it to me for a phone with Touchwiz and limited upgrade support. If I put CM10 on it, I lose all the cool things that make a Note what it is... and after years of pure Android, I just can't go back to it. Also... for being 6'3 I don't have huge hands. The width of the N4 is about my maximum comfort zone. My brother is smaller built than me, but we are the same height, and maybe if I got his big monkey hands and feet I wouldn't have a problem with a bigger phone.

I would just say screw it and return it all and purchase one elsewhere, but given the defect rate off the play store, I know I'm going to have a worse hassle with other vendors. When I said before that these Nexus devices are crappy, I didn't mean in design, but rather in QC. If I find a pristine one, I'm sure it will be great and live out it's service window of usability just fine. It's getting one of those devices that seems to be an even bigger lottery than receiving a phone at all. I just have this horrible feeling it will end up like my N7 situation, where a full 3 months or more will go by and I still won't have a defect free phone in my hands.
[Nexus 4 General] vivek310:
I haven't received anything yet!

What was the time of your order? I was in the 4-5 week waiting category (ordered at 11:44 PM PT on 27th Nov, a 16gb) and I'm still sitting here with nothing! :(

Edit: Just checked my credit card. Google has not charged it yet. The initial authorization is still present..
[Nexus 4 General] Tweezydak1d:
I dont see where they think it's right to flat out lie to people. I've had numerous people tell me over the phone and then email me saying my freaking order is shipped but then I call right back and sumbody tells me that my order is still being processed. Where in the freak are these jacks getting their info from. This is so unacceptable from a company like this. It's like everybody in support is a chicken with no head.
[Nexus 4 General] lalahai:
you guys had it all wrong.

the correct way that all these work is :

1. Google confirms the order

2. Gets your items ready at the warehouse

3. Creates a label for your parcel

4. UPS comes over to Google warehouse to pick up the labeled items at the end off the day

5. Sends the collected labeled parcel to its sorting center

6. Items get sorted out at UPS sorting center overnight

7. Sorted items get scanned in for tracking (this is where you get to track your items)

8. Your item is out for delivery the next day.

=)
[Nexus 4 General] Terminator713:
I ordered at 7:45 p.m. east coast time

I had an authorization? charge 3 days after ordering....it disappeared until i was charged the 2nd time and it shipped
[Nexus 4 General] snak3ater:
Now 4-5 weekers are getting their devices..Google just skipped the remaining 1-2 & 2-3 weekers :mad:

& not to forget those remaining 13th Nov pending orders.

this experience is crazy
[Nexus 4 General] Ftwisawesome:
I re-ordered today. Hopefully that plays in to a bit of luck cause lots of people re-ordered and got their order shipped in 2 days . .
[Nexus 4 General] arizonamman:
Pending changed to pre-order today &pre-authorization on CC dropped. Status is again pending. :mad:
[Nexus 4 General] lalahai:
they didnt skip our orders, its done by an automated computer system, its prolly ****ed up somewhere in the system where they have trouble noticing, chill and keep emailing them. this sort of issue requires human intervention to get resolved.