yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] wililye:
I don't know ㅠㅠ

just called google

Order 9:56 pst and still pending and showing Shipping estimate: November 15, 2012

and I got BO email thursday afternoon

but He said I'm ok. and not back order status and I'm gonna have shipping infomation monday and can have it

before thanksgiving day

I'm not sure

yesterday they told me I may have my phone comming monday -.-
[Nexus 4 General] MaxCarnage:
:(:beer:
[Nexus 4 General] Geo411m:
I actually had a rep tell me the same thing. Not sure if I believe it.
[Nexus 4 General] lyricez:
If UPS picks them up Monday, you'll have them Wednesday, if Tuesday, you'll have them Thursday.
[Nexus 4 General] MaxCarnage:
Me too, actually.

---------- Post added at 11:33 AM ---------- Previous post was at 11:32 AM ----------

I doubt it; Thursday's Thanksgiving (in the US).
[Nexus 4 General] lyricez:
True.. wasn't thinking about Thanksgiving.
[Nexus 4 General] Terul:
I do not think that the update to November 17th order date on the playstore means much.

Mine updated from the 13th to the 15th a couple of days ago. Other than that, I am still in Limbo. (Pre-ordered status in playstore, pending wallet, no charge on bank, UPS refuses to give me any info without tracking, Google doesn't have tracking info, CSR said it's processing still, no emails save for confirmation on the 13th. Ordered 8:34am PST)

Anyway, if the change in order date to the 15th (in my case, 17th for many of you) meant that they fixed the order at that time, I feel I would have received something more by now.
[Nexus 4 General] Solutions Etcetera:
Yeah, I know. But is the only quantifiable remark he made in our entire conversation.
[Nexus 4 General] ibishuerta:
I'm still just like day one :crying: I'm waiting to talk to CS to see whats up.
[Nexus 4 General] Mr.Fahrenheit:
Well this is unfortunate... I'll be out of town for thanksgiving...

The UPS guy just leaves the package on my porch.

Wtf am I supposed to do now? >.>
[Nexus 4 General] nyijedi:
Also, according to their website, the following applies for Friday, the day after Thanksgiving:

**UPS Holiday. Delivery and pickup of air and international packages only.

I believe our shipping is 2 day AIR, correct? Does that mean they'll be deliveries of them on Friday here in the U.S.?
[Nexus 4 General] Geo411m:
Your situation may be different since you're from Canada. It's a different stock.
[Nexus 4 General] lyricez:
Really? Other than today.. this is the first I'm hearing of this. I don't see why they'd update your order twice w/o you receiving tracking info.
[Nexus 4 General] Kermee:
After this happened during the early morning hours:

Those of you seeing the date change from the 13th to the 17th and having it pushed to the top of your 'My Orders' screen... Is probably a good sign.

Cheers,

Kermee
[Nexus 4 General] robg2008:
No. If ups picks up Tuesday you get them Friday. And they will not pick up Thursday or friday. Look up ups holiday schedule 2012.
[Nexus 4 General] lyricez:
If they do deliver Air packages on holidays, then you'd get it on Thanksgiving, not Friday.
[Nexus 4 General] MaxCarnage:
I don't know enough about our orders to speculate.
[Nexus 4 General] Acuity:
Still estimated for the 15th BUT... maybe they meant 2013.
[Nexus 4 General] MaxCarnage:
I believe the implication is that Friday is a UPS company holiday so they offer only limited services that day. Thursday (Thanksgiving) expect nothing.
[Nexus 4 General] nyijedi:
No, they count Thanksgiving as a different type of holiday. I didn't do a full paste job. Apparently there are two tiers of holidays for them. Thanksgiving is a single *, and Friday is a double *:

*UPS Holiday. UPS Express Critical® available.

**UPS Holiday. Delivery and pickup of air and international packages only.

http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html
[Nexus 4 General] egarsenal16:
Still wondering, did anyone with a 16GB and a bumper get shipped yet? or are we all in limbo?
[Nexus 4 General] Solutions Etcetera:
It is a guess... but a pretty informed guess. My brother has been a manager in shipping logistics for decades, and the following is the most likely scenario for these rollouts (I have experienced the same with Apple on numerous occasions - except they use FedEx):

Google is not fulfilling these orders. They hired a subcontractor (UPS Logistics) to do it, and that is why everything originates from their main hub in KY, and why Google CSR's don't have any direct access to information as to just what is happening. It also explains why there were NO shipping option.

UPS received the product (in palettes) from the vendor (Korea), passed it all through customs, and received an order manifest from Google. If there were 50,000 units, that manifest should have contained the first 50,000 orders. At that point, UPS breaks the palettes down and ships it all out as they see fit. This is where the logistics come in. The orders are filled based on destination and not FIFO. Whether you're shipped first or last is due simply to UPS' routing network and transportation management. UPS then sends fulfillment info back to Google for billing and customer notification. This is why some folks saw tracking straight from UPS (with MyChoice) before Google could relay it.

Now as to why the first early orders (mine was at 08:33:53 PST) have seem to be universally in limbo... this is where Google may have sheet the bed, and simply may not have included them on the manifest. I dunno... Maybe the first batch of orders went awol in their systems for some reason. Of course Google may have F'd up the manifest in other ways as well, but once the manifest was sent, and their subcontractor went to work, they had no control over the fulfillment process. When you hire a roofer, and pick out such and such shingles, you can't just change your mind halfway thru the roofing job.

There is nothing wrong with how they choose to do this. This kind of sub-contractor arrangement speeds getting thru customs as well as transportation time and lowers costs. But if Google botched the manifest, well that might explain why folks that really should have been fulfilled from this batch may not be.
[Nexus 4 General] eiksitr:
Limbo

I am still in limbo...8:43 order time. I have had no emails and no changes to my play store.

16gb with bumper.....
[Nexus 4 General] lyricez:
It only updated to the 17th because your's actually shipped. I think everyone else was manually updated. Though, that should still be a good sign.
[Nexus 4 General] gallitoreds:
I used to work at UPS, and i can tell you for a FACT that UPS does not deliver or make any pickups on thanksgiving day. Unless theyre express-critical packages. (nexus 4 are NOT express-critical) So, if they ship the phones on tuesday with 2-day air, you can expect the package on friday. I really dont know if google requires a signature for this, but if they do, Ups will not deliver the package without one, which means UPS will try to re-deliver again on monday. Or you can always call 1-800-pickups and request a will-call.
[Nexus 4 General] jhawkins002:
16GB with bumper here, and mine has shipped with a delivery date of Monday. I think this is all random... :(
[Nexus 4 General] Geo411m:
This makes sense and I believe is how apple does it which is why everyone gets their order delivered on launch day. Had google just taken pre-orders it would have been fine since no one would of noticed how long it actually takes.
[Nexus 4 General] Clayfree:
That all sounds right. UPS can only ship from the lists provided by google.
[Nexus 4 General] booyakasha:
Max, you're still hanging out in limbo too?

It's probably not a good sign that I am starting to recognize people through all these pages. I need to find something to do...
[Nexus 4 General] Ranguvar:
I'd agree, but there's no pattern to which states are getting tracking numbers first, while there is a correlation to time of order for whether or not you got backordered.

It makes sense otherwise though.
[Nexus 4 General] elias0441:
So he basicly told you that just to calm you down.....
[Nexus 4 General] agtitan:
Doesn't explain how they get our Google Account linked to the Nexus before shipment...
[Nexus 4 General] Clayfree:
In fact I think Max is still camping ... jeeesh you're right we've spent waaaay to much time together. ;)
[Nexus 4 General] tengen:
They most likely don't link your account until your phone is activated, at which point the phone contacts Google servers to learn whether it should associate itself with an account.
[Nexus 4 General] KonstantinKeller:
They scan all the serial numbers before and link a serial number to your account. That easy.
[Nexus 4 General] silver91342:
The phone is linked on the internet when you turn it on for the first time.
[Nexus 4 General] Red Wolf:
still in limbo, date hasn't change for me. So i am in super limbo, its really really ****ed up
[Nexus 4 General] slowpc:
It just is saving you time typing on first boot.
[Nexus 4 General] jnewman1991:
I'm in super limbo too.
[Nexus 4 General] Galactic2:
According to their website:

If your phone ships out on Monday...expect it Wednesday (fingers crossed)

If it Ships out on Tuesday, expect it Friday.

If it Ships out on Wednesday.... expect it NEXT NEXT Monday. EEK.

NO DELIVERIES ON THANKSGIVING. (PPL GOTTA EAT)
[Nexus 4 General] 2015Ducatimulti:
well i was on the phone for 30 mins waiting talk to someone, then finally talked to someone and they told me that why my date changed to the 17th was looks like Google reauthorized the my card for the cost of the phone and looks like it should ship out monday :rolleyes:
[Nexus 4 General] booyakasha:
Actually starts to make some sense when put like that...great post :good:
[Nexus 4 General] apolloms:
same for me
[Nexus 4 General] booyakasha:
ditto
[Nexus 4 General] Solutions Etcetera:
Google had a complete list of all device ID's (supplied by LG) before they hit the US border, so they could have assigned them when preparing the shipping manifest, but that would tend to slow things down.

UPS, also most likely forwards that info to Goggle once the order has been picked (for billing purposes), and very likely before tracking number assignments and final sorting occurs.
[Nexus 4 General] lyricez:
No doubt, that response was based on the info he posted claiming 2 day air and international packages were delivered on holidays.He later corrected his statement.
[Nexus 4 General] akkiman:
I received the BO email but the date in the order list changed from the 13th November to 17th November today.

Is this a good sign? What do others think?
[Nexus 4 General] lyricez:
No one really knows.. we assume it means they finally got around to manually correcting our orders and they should ship soon.
[Nexus 4 General] dkotoric:
im in the same boat and dont think it means anything

Sent from my HTC One S
[Nexus 4 General] wililye:
?

when did you order?
[Nexus 4 General] smargarites:
as of today 1pm est my bank account does not show the $330 charge for the phone anymore. im hoping it just timed out cause it was pending for so long. google play shows date of 17th shipping estimate 15th. never received any emails other than order conformation.... im starting to really get bummed out. :/
[Nexus 4 General] akkiman:
My order was at 08:56 a.m. PST.
[Nexus 4 General] Cookiencream:
What should i do ??

1. order at 8.34 PST

2. GOT BO

3. Shipping date is 15 nov

4. order list still on 13 nov ????
[Nexus 4 General] Acuity:
Welcome to Team Limbo. :good:
[Nexus 4 General] dubt17:
Ok, here's what just happened to me, in google play, my order used to say November 13th. Now it says this:

All in all, I'm just happy something updated, I was stuck in limbo!
[Nexus 4 General] lyricez:
You will probably be updated to the 17 soon.
[Nexus 4 General] asdf916:
just wait it out.
[Nexus 4 General] NexusIncarnate:
Still in super limbo. Order went through at 8:56AM PST. No date changes or anything. Pending charge still shows on my CC.
[Nexus 4 General] Plexicle:
832 limbo here.

Three separate orders. 2 bumpers and 1 16GB.

One of the bumpers shipped Friday and will be here Monday.

The other bumper and phone changed to order date 17th over night. Never got any email or BO.

Just adding my data.
[Nexus 4 General] Clayfree:
This has happened to lots of people this morning. Keep fingers crossed.
[Nexus 4 General] wililye:
??

same here

order 8:56 PST

got BO

shipping still 15 nov list also still 13 nov

and I called them hours ago rep said i'll have it wendsday and I'm not back order status all green don't worry :confused:

I can't trust google csr anymore
[Nexus 4 General] Red Wolf:
same situation here, i ordered 8:35pst. but didn't got the BO though.
[Nexus 4 General] smargarites:
check to see if your charge was refunded i have a feeling that google knew it was gonna be refunded after a few days of pending so they updated the play store so they can recharge our accounts so we dont pull the money...
[Nexus 4 General] apolloms:
i'm hoping if it's not going to be here by tuesday then mine ships on wed since i will be out of town wed-sat.....
[Nexus 4 General] 2015Ducatimulti:
yeah a lot of us have noticed that our dates have changed in the play store orders. hope its a good sign they will ship, I talked to a CSR on the phone about 15 mins ago after waiting 30 mins to talk to someone and I was told they reauthorized the 383.00 for the phone and should ship monday, i will believe it when I get a shipping conformation
[Nexus 4 General] Red Wolf:
all those fat ass CSR don't know any ****, they just giving everyone false hope :mad:
[Nexus 4 General] Acuity:
They should run for president.
[Nexus 4 General] Clayfree:
haha! That does I'm cancelling and getting an Obama phone!
[Nexus 4 General] lyricez:
lol@status all green. You know they are lying when they say some **** like that.
[Nexus 4 General] osi13:
I ordered at 11:42EST, ten minutes after it went live. My order date is November 13, I haven't received a BO email, and the authorization period has expired, so I haven't been charged yet. This is pathetic. I haven't called them yet, but I'm about to when I get off of work. It's the lack of communication that really bothers me.
[Nexus 4 General] 2015Ducatimulti:
maybe, its free for everyone thats on welfare, your tax money hard work lol
[Nexus 4 General] Clayfree:
I'll just bet they can ship it out faster :D
[Nexus 4 General] Jackasaur:
8:32 AM PST LIMBOOOOOO with the Nov. 17 update.
[Nexus 4 General] MaxCarnage:
Lol yeah brother; still fighting the good fight. ;)
[Nexus 4 General] shojus:
Ya, and it WAS supposed to be easy to place an order for our Nexus 4's and have them ship to us so who knows what is classified as "Easy" to Google anymore....? :confused:
[Nexus 4 General] marco.roman89:
Hey guys...this has all just been such chaos unfortunately for all of us. Can you guys shed some light on how many of you are currently in the following situation:

Ordered - November 13th 8:59 Central Time

Estimated Shipping - November 15th

Google Wallet - Pending

Received e-mail notification

Received Backorder notification

No longer "Pending" on my bank account, just gone

Now, does this all mean that my ordered date will probably change to November 17th like some of you are reporting? I really just don't want to receive my package on an unexpected day and have the UPS man just leave it at the doorstep. I don't trust my neighborhood or tenants :/
[Nexus 4 General] 2015Ducatimulti:
hell you probably just pick them up from the welfare office lmao
[Nexus 4 General] chronus719:
You know, it would probably help save their CSR people a lot of brain damage if Google were to just be more transparent and have a PSA on the Nexus 4 webpage/at the top of search results when people looked for a Nexus 4/as a banner at the top of anyone's screen who is looking at their purchase history and has a Nexus 4 in it.
[Nexus 4 General] chronus719:
I really hope they don't leave it on my doorstep either. I don't trust the rednecks that live next door.
[Nexus 4 General] MaxCarnage:
Marco unfortunately we're all pretty much as clueless as you are. Just have to go one update at a time. :(
[Nexus 4 General] Kermee:
Cheers,

Kermee
[Nexus 4 General] Freshly_Snipes:
Anyone know what this means? Just happened to my account. I'm getting excited a little.
[Nexus 4 General] mitchdickson:
Who is McKalay?
[Nexus 4 General] Sturos:
Has anyone had that happen to their account with the Play Store status being "Complete"? By "that" I mean the date being changed to the 17th.
[Nexus 4 General] Jackasaur:
Welcome to the next level of Limbo that we are all in at the moment.
[Nexus 4 General] f1seb:
I got the change on my order from the 13th to the 17th as well I noticed. I have no further emails from Google Play, the last one was an update telling me that my phone was backordered which I received on the 15th.
[Nexus 4 General] o.mehmedovic:
Mine still shows that it is shipping on the 15th.. No backorder e-mail received. Ordered at 10:31 CST..
[Nexus 4 General] Geo411m:
It happened to a bunch of us. We're not sure but we're speculating it's a good thing. It appears our orders were updated in someway.
[Nexus 4 General] the_cosworth:
No offense to all the people who are posting about the 13-17 status but really, it isnt hard to read two pages before you decide to post. It is getting a little tiring seeing this thread updated with 900 people asking the same question.

CAD purchaser here. Order date: Nov 13, 2012 10:55:06 AM MST. Sitting at 13th ordered date and 15th anticipated delivery date. Still sitting at pre-authorized with my CC. Got the BO email. Nothing new.
[Nexus 4 General] Ittoryu:
Mine didn't even change to November 17, I have heard literally nothing from Google since my order confirmation. No shipping confirmation, no back-order, no date change, nada. Complete and utter limbo here.
[Nexus 4 General] Initial_G:
LOL I was actually waiting for the moment somebody would post something about all the new date statuses, and how the topic has been covered for a few pages now.
[Nexus 4 General] chronus719:
I ordered at 11:00:26MST. Got a backorder email, but my date was changed this morning. What's really aggravating is that according to the statistics poll somewhere else on XDA, someone else in CO ordered the same exact thing I did after I did and they got tracking information a couple days ago.
[Nexus 4 General] [hfm]:
Maybe the update to the 17th means it's now in a new manifest for UPS Logistics.... of course i'm pulling this out of my ass...
[Nexus 4 General] OmgitzFire:
My date status says Nov 14th and shipping estimate the 15th

Im not sure if it said 13 before

Ordered at 8:46 pst
[Nexus 4 General] coalesce:
OK, so this is weird....

My order was shipped, but the charge was taken off my account. Am I getting my phone for free??? lol
[Nexus 4 General] tengen:
FWIW you ordered after I did, and my account hasn't even been updated to the 17th. Supposedly the BO email I got was in reference to an order I cancelled, but who knows what that even means.

I'm in double limbo - no updates + a BO email that may or may not be genuine depending on which CSR you talk to. *sigh*
[Nexus 4 General] Plexicle:
No. You were never charged in the first place yet. It's coming.
[Nexus 4 General] ZeroSX:
How odd, Google play now shows my order as received today, instead of the 13th. Any input on this?
[Nexus 4 General] chronus719:
Yeah, I noticed that. This is probably one of the biggest cluster****s I've ever seen.
[Nexus 4 General] Plexicle:
Look, no one is asking you to reading tens of thousands of posts. But if there's been a lot of action since the last time you were here, at least read the last couple?
[Nexus 4 General] jnewman1991:
Seriously, read a couple of pages back man. In fact, a couple of posts before you.
[Nexus 4 General] MaxCarnage:
Weird; call Google and see what they say????
[Nexus 4 General] Wingless92:
I had the same thing happen Coal. I check my bank account this morning, like always and the money is back in my account. Not sure WTF is going on over there at Google. Just to be safe I left it in that account just in case the try and pull it again.

This has been a really weird ordering process to say the least. I feel bad for all the people that are on crappy phones right now.
[Nexus 4 General] [hfm]:
Maybe the people on the 17th are in the back of the line if yours is the 14th.
[Nexus 4 General] wililye:
god!!!!

How many times google make me to refresh my order page in google play store :crying:
[Nexus 4 General] ruthlesset:
I ordered a 16GB with bumper and got my tracking number on Friday. Delivery Monday. So you should hopefully get your order tracking soon.
[Nexus 4 General] arescor:
ht tp://en.wikipedia.org/wiki/McKayla_Maroney
[Nexus 4 General] ZeroSX:
Yep, thanks lol. See now that people are in the same boat which is strangely comforting.
[Nexus 4 General] the1onewolf:
My Friend ordered a 16 nexus 10 on thursday. Got his tracking number on friday night. I ordered a nexus 4 and 10 6 minutes after opening bell ... I got **** to show for it.

LIMBO DANCE:silly::laugh::mad:
[Nexus 4 General] tengen:
Spoke to yet another supervisor, who gave me some spiel about my payment information being reset causing me to get backordered, despite the dates not matching up. Asked him to send me an email confirming these details in writing; he claimed to have sent it while I was still on the phone. 15 minutes later, still no email.

Conclusion: CSRs aren't just clueless ... they're actively lying to you.
[Nexus 4 General] tian105:
I ordered 2 16Gb. Only one of them updated to the 17th..
[Nexus 4 General] t4t3r:
Still in limbo with my 8:35 order and nothing has changed on my order status.

This is beyond ridiculous. If it doesn't arrive or ship by Tuesday I'm canceling the order. This nonsense has made me lose all interest in this phone.
[Nexus 4 General] lyricez:
Did you really just ask who that is? Lol.... The facial expression should give it away.
[Nexus 4 General] tengen:
How far apart were the orders?
[Nexus 4 General] seriousneo:
I really hope I get my phone by at least Wednesday... Anyone get shipping yet after their date changed to 17??
[Nexus 4 General] mitchdickson:
I know who McKayla is. Not McKalay though.
[Nexus 4 General] jnewman1991:
I tried cancelling my order online and it said I couldn't. Tried cancelling by calling CS and they said it was too late. Right now I have 392.94 in my account that I can't touch at all because I have no idea when I'll be getting the damn thing.
[Nexus 4 General] the_cosworth:
I would assume they are not lying to you but that they just dont know. If you called and they said I am sorry we dont know WTH is going on you would flip. It is best to just tell someone something reassuring and hope the other departments fix their issue soon.

You guys assume they can log into their inventory management system, understand what the issue is and how to decode the problem, and then advise you. Even if they COULD do that you have to assume that nothing is going to change in the way the system is processing orders. That is a lot of things to go right to not upset people.

I dont know what you guys expect. At my work the call center cant even figure out what I am asking when I talk to them. They just dont know.
[Nexus 4 General] lyricez:
He just gave you the okie-doke.
[Nexus 4 General] :
Different process for Canada?

Do you have any more information to back that up?

When I ordered my Nexus 7 a few months back it shipped out of Louisville, KY as well. Electronically there may have a been a separate quota for Canada but physically the shipping is facilitated out of the same facility. So far I don't think the experiences here suggest that Canadian orders have had any different treatment than US.

Thoughts?
[Nexus 4 General] tengen:
How is saying "Okay, I sent you an email confirming the details from our conversation" when you haven't actually sent anything not lying? That's got nothing to do with whether or not they have access to information.
[Nexus 4 General] andersensam:
No changes since the BO email, still pending in Wallet and bank ㅠ.ㅠ