yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Jayrod1980:
Seems like things are getting mixed up with shipping and their tracking. In my own case, I have a MyChoice alert with 1 shipment and 2 packages. I think, cool, my bumper is shipping since I got a shipping notice from Google, and judging by the weight of the second package, my N10 RMA went though. Well, didn't turn out that way. The item with all the right scans and that arrived today is my N10 replacement, which still shows as pending on wallet and Google Play. The other item, the bumper that I DID get an actual email from Google about, is still, after 16 hours, showing up as "label created" and nothing else. How can there be 2 packages and one shipment, and for them to both have wrong information?

Next, my Nexus 4 RMA shipped today according to Google emailing me a shipping confirmation, yet it is not even trackable yet, per UPS.

I have a feeling my bumper will be in limbo indefinitely, and too early to tell with the RMA. There is clearly a disconnect between Google's management of orders and UPS logistics.
[Nexus 4 General] fresh_TD:
Why don't you guys get the direct number to that one level 3 specialist someone spoke to the other day. .She sounded legit
[Nexus 4 General] robrob777:
Nice, I got the shipping info for my phone, I bought it Nov 27 2pm pst.
[Nexus 4 General] :
What part of the country do you live in?
[Nexus 4 General] WhenBearsReign:
I'm going to outline later tonight what will take place in the conference call. It is not a lynchmob, it will not be a screaming fit at some poor CSR. We will ask for a supervisor immediately and have a discussion with him. We will not yell or talk over anyone, we will be calm and collected and try to get answers without the bureaucracy. Viva La pitchforks!
[Nexus 4 General] Mellifluently:
I use T-mobile and I have used them since I moved to NYC a few years ago. I lived in brooklyn (Sunset park, then Bensonhurst, then Bay Ridge) for 2 years and now live in the Financial District. I work in the Soho area. No matter where I am in NYC my T-mobile speeds have always been faster than my friends' and family's on ATT for 3G and HSPA+.

I got my boyfriend a Nexus 4 as well and he is on ATT. Loading websites for him is still slower than it is for me because he's on ATT. Honestly, (and I know I am just one person so this anecdotal) I have LOVED my T-Mobile service and I pay only $65 a month for the same service that he has on ATT for more.

The only downside is when we travel. ATT has a larger network...once I leave NYC, if I'm not in a decent size city my speeds and connection are always lower than his...

Again, it's really up to the user. My experience has been good. :D But my boyfriend for example would rather not switch for now and that's fine too. I like that we can have the same phone on two different networks (and it helps since one or the other of us will always have signal no matter where we are).
[Nexus 4 General] kpjimmy:
Ordered today 11/30/12

6-7 week delivery, which is fine IMO. Because I can wait. No hurry on my side. My current phone is a Sensation and works for the time being. I'll pass the senny to my wife who has my precious Nexus 1 LOL.

I can slowly collect the accessories like the screen protectors from xtremeguard and maybe get a case, for it as well. I have time to wait to see what's coming out int he next few weeks. Like the Seidio holsters, which I love. And also need to look at a wireless charger for the office. :)

Ah the shopping begins...
[Nexus 4 General] DowntownJeffBrown:
I think that's the goal here to get to someone who has some power to do something. If you can get me a specialist direct number much thanks but who got one.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] nidhish91:
The most stupidest thing Google is doing is not adding big markets like India for Play Services. Damn I wanted a Nexus4. But its Google's and LG's loss coz ill go for Note2.

S3nt fr0m my D3fy 0n J3llyb34n
[Nexus 4 General] WhenBearsReign:
She wasn't a level 3, she just blew the magic conchshell to summon it forth.
[Nexus 4 General] DowntownJeffBrown:
Who said anything about us being rude to a CSR. I'm lost I concur with what Bear said.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] diablonyc2:
What T-Mobile plan do you have?
[Nexus 4 General] dirtyhamster73:
I don't think you have it in you to be anything less than calm, cool, and collected....you haven't once so much a spitted a bad word this entire time, and you would be entitled to do so.... You're too much of a gentleman, my boo boo bear :)
[Nexus 4 General] fresh_TD:
Bear was that you that supposedly talked to a suppose level 3 specialist? If not, I know someone posted they did
[Nexus 4 General] nokkenas:
Those who ordered at 27th have their devices shipped in 1-2 weeks or already got their shipping information are lucky. I'm still on LL2. Ordered mine this 27th at 7:34 PM PST and got estimated shipping in 4-5 weeks while Google Play still shows as pending. Looks like I can't get hold of my device soon.

Good luck to those who haven't get their devices!
[Nexus 4 General] Shadowguy:
IMO if you buy a note 2 might as well just buy a seven inch tablet....that phone?(phablet) is too da** big for regular use sorry!
[Nexus 4 General] okplaya:
I'm a little surprised to see 11/27 orders shipping, and 11/13 orders still in limbo.

To the 11/13 folks in limbo, did you order a 8GB or 16GB? Also, to the 11/27 folks who've shipped, did you order a 8GB or 16GB?

Considering the difference in ship times currently, this may be the issue. Just a guess though.
[Nexus 4 General] fresh_TD:
Not true. ..I'm 5'7 and not very big hands and have no problems with the Note 2... Do you own the device? If not your statement is not credible;);););)
[Nexus 4 General] nokkenas:
I don't even know why people are comparing Nexus 4 to Note 2. Nexus is a phone and Note 2 is a phablet, they're just different IMO.
[Nexus 4 General] :
Where are you from? East or West coast?
[Nexus 4 General] dirtyhamster73:
I'm 5'9 with little hands, I have the original note and it is a little difficult to use one handed of course but otherwise no issues here either.
[Nexus 4 General] surferdude73:
lolwut. You know that scene in Die Hard 2 where McLane lights the runway and the plane blows up as he says yippee ki yay mother****er? That would be my INTRO to the call, complete with an explosion. You're a bigger man than me, bro. Waaaaaaay bigger.

:cowboy:
[Nexus 4 General] nokkenas:
I'm shipping my Nexus 4 to west coast.
[Nexus 4 General] surferdude73:
Not sure how you could forget who did this. It happened ONCE in 31,000 posts.

*spoiler alert*

It was Bears.
[Nexus 4 General] diablonyc2:
I think he asked for a specialist 3x and the CSR called it a Level 3 Specialist ;)
[Nexus 4 General] robrob777:
WA state
[Nexus 4 General] fresh_TD:
You're hands are probably smaller then mine..I handle the GN2 with no issues .. Not as easy as the GS3 I had, but still manageable
[Nexus 4 General] idale:
I don't think so, one of the guys at work just got one and I held it and it seemed decent. First impression was "slightly too big", but I would expect it's something that you just adjust to. Holding it up as a phone wasn't as ridiculous as holding a 7" up. :D

---------- Post added at 12:16 PM ---------- Previous post was at 12:16 PM ----------

What they didn't say was the level cap was 99? ;)
[Nexus 4 General] fresh_TD:
I rememner the post but no the poster. .. my bad:D:D:D
[Nexus 4 General] dirtyhamster73:
And even though the gnote 2 is bigger than the gnote I think it is easier to hold because its a completely different shape than the original... It's skinner, not as boxy as the original.
[Nexus 4 General] surferdude73:
;)

It's a lot of posts, so I can understand that. It must just be burned into my memory due to the ridiculousness of it all. :highfive:
[Nexus 4 General] [hfm]:
I would imagine they will never talk about specific account info in a conference call. You guys might have different unique issues dependent on account specific data. It's worth a shot.
[Nexus 4 General] dirtyhamster73:
My N7 next to my gnote...not even close to looking like a 7 inch tablet. Just sayin for those who think so.
[Nexus 4 General] sn0warmy:
Keep in mind that your RMA order will never be fully charged to your card. It will remain as "Pending" in Google wallet and just an "Auth Hold" on your credit card until they receive your defective unit. At which point the pending/auth charges will be fully removed.

I RMA'd my N4 yesterday and now have the pending/auth charges for it which will remain until they receive my defective N4. According to the rep this is the case and I know it's true because I've gone through this with 2 previous Nexus devices in the past as well.
[Nexus 4 General] cherbs019:
Why if I ordered at 2:59:42 EST did I get a 4-5 week ship time and those who ordered after me are getting 1-2 or 2-3 week ship times? Any ideas?
[Nexus 4 General] WhenBearsReign:
This is an email I wrote to the Summoner of Level 3. Hopefully she will be able to call upon His Gracefulness again and get us some ****ing answers:

"Hello Jasmine, I still have not heard any additional information about my order. To top it off, I have heard that the people who ordered on the 27th received tracking numbers in the wee hours of the morning. Now, I'm not an impatient man in most situations and I'm not a logistics expert by any stretch of the imagination, but it would make sense to me for the shipping department to consider people who ordered 14 days sooner than other people when it comes to the order in which shipments are sent out. I hope you don't think any of this is directed at you or any of the multiple CSR's I've spoken with over the past week, but this situation has put me in a foul mood with Google and their way of handling the situation. What is even more unfortunate is that I am not the only one in this position but there are a large number of others who are upset and vocal about it on the XDA community forums.

I know you have done the best you could so far to help me, which unfortunate for both of us is just sending it up to the next level. However, the "next level" has done little to nothing to assist me or the others that have been pushed to the back-burner. Google has always been one of my favorite corporations and probably the only one that if were to take control of the US government, I would proudly wear the Chrome logo on my sleeve. This has changed with their inability to fulfill orders and floating around large amounts of their customer's money.

I have emailed all of this to you because you seem to be the only beacon of hope I have to let these frustrations be heard by the higher-ups. I don't know what more you can do for me besides forwarding on a pre-written message saying, "Customer would like answers", but hopefully this email can make those higher-ups see that they have a real issue here and it's how they treat their customers.

Thank you for you time and I am eternally in your debt. Save me Jasmine the CSR, you're my only hope.

-Joseph Follmann"
[Nexus 4 General] sn0warmy:
Skim the thread and you'll get a better sense of how absolutely nothing in this entire launch makes any sense...

A better question you might have asked is why are orders from the 27th shipping before orders placed on the 13th? That seems to be the biggest issue of this whole thing, to date.
[Nexus 4 General] cherbs019:
This is very true and I am sure we will never find out what truly happened with all of this.
[Nexus 4 General] droidd3v:
Did you order a 8GB one or the 16GB one?

I ordered both and got a 2-3 weeks on 16GB and 4-5weeks on the 8GB.
[Nexus 4 General] adi_scorpios:
Its not that seller wont be able to sell nexus on ebay but ebay considered nexus 4 as currently top seller so they restrict the quantity a seller can sell per week. So depending upon how good is your rating , ebay will allow more devices . This is just avoid any frauds . Ebay wont stop sell coz they get 7 % commission per sell . They are not gonna loose money on that.
[Nexus 4 General] wideasleep1:
Yep, I bet he ordered 8GB...
[Nexus 4 General] fresh_TD:
The difference in physical size is not much. .GN2 comes in at (5.95 in x 3.17 in x 0.37 in) the Note comes in at (5.78 in x 3.27 in x 0.38 in) so the old school note is actually wider and thicker then the GN2 despite the smaller screen;);)
[Nexus 4 General] diablonyc2:
I like the Star Wars reference at the end!
[Nexus 4 General] cherbs019:
8GB
[Nexus 4 General] idale:
Yeah, Note's big, but not that big. And for people complaining about not being able to fit things in their pockets, I can put a 7" tablet in my pocket just fine. Now a 10", that might be too big. :laugh:

For anyone who would consider a Note (and I'd suggest it if you don't have an irrational annoyance with Samsung), don't get too hung up on the "OMG 5 INCHZ IS HYOOJ" and go check one out (store or a friend's), it's the only way to see how good/bad a fit it might be for you. Large-screen phone and a stylus = :good: in my book (I just dislike Samsung and TouchWiz and want to go Nexus to avoid constantly reflashing for updates).
[Nexus 4 General] droidd3v:
There you go!:)
[Nexus 4 General] loomism2:
Just thought I would make one final post in this thread to talk about my experience with this phone and T-Mobile so far. The phone was delivered Thursday night and my micro sim was delivered from T-Mobile this morning. Note, if you ordered the phone and don't already have a micro sim card then you should probably go ahead and order one now so it is ready when you receive your phone, because the phone doesn't come with any sim card at all. My G2 had a regular sim card, not a micro sim, but I was able to order one from T-Mobile.com for free. Also, I am not a new T-Mobile customer. I have been with them since the G1. I was just transferring my number to the new sim card.

I put in the card and activated it and it started working right away, even though they say it could take a few hours. However, it wasn't until I left the house and my wifi that I realized I didn't have any data. I called T-Mobile, they had me turn off my phone, they reset something on their end and now everything works fine. T-Mobile's customer service is pretty good, so don't freak out if the same thing happens to you.

These are just some things to keep in mind for those of you with an N4 order. I really like the size of the phone, but I don't know how long it will take me to get used to having the power button on the side instead of the top and no button on the front. That front button was useful. Still, time will fix everything I am sure.

Hang in there, guys!
[Nexus 4 General] dm41nes:
I'm scheduled to receive my N10 on Monday afternoon! I was hoping to use it during the weekend. Guess that allows me to be productive.

Sent from my EVOLTE
[Nexus 4 General] thomas.clark:
a proposal

Bingo. I am down for following the Bear. Come to think of it, I pretty much would prefer to never be out in front of a bear.

Following a general introduction that includes an overview, and our names/accounts/orders/etc., I see two issues that should be brought up sequentially: 1) We have not received shipping information within the original 3-5 day shipping window nor have we received any sort official follow up besides our various experiences with CR, and 2) Orders placed on 11/27 were shipped prior to ours.

1. Concerning the shipping, I propose that we state our expected resolution to be an email sent to each of us, during the call, that: a) confirms our orders are being processed, b) states a definitive time frame for receiving shipping notification. Essentially, this amounts to the BO notice others received, and would become actionable if unfulfilled.

2. Concerning being skipped in the shipping process, I propose that we state our expected resolution to be an email sent to each of us, during the call, that grants a significant discount on the cost of the actual phone (or other offer, such as extra phone free, etc.), in addition to the free shipping already offered to those who were notified of being put on back-order. Further, the discount or making-whole offer will be increased by a factor of X if we do not receive our shipping notice as identified in 1 (shipping).
[Nexus 4 General] nokkenas:
Anyone else having their phone shipped between 4 to 5 weeks? Feels kinda lonely here lol.
[Nexus 4 General] gasparzim:
Bought mine on 28, 14h33min12s UTC-8, did not get any shipping information so far =(
[Nexus 4 General] parelem:
I sent something similar, included a link to the BBB claim i put in this morning
[Nexus 4 General] diablonyc2:
I agree --- Google -- Make Me Whole. It will be interesting to see what they do as currently they have shown little power to be able to do anything except forward to the Wizard of Google...I mean Specialist.
[Nexus 4 General] redstealth:
Right when I placed my order the shipping changed from 4-5 weeks to 6-7 weeks, so yeah, I'm here with you. I'm debating whether to cancel my order or not if its actually going to take 6-7 weeks to ship, that will be in late Jan of 2013 O_o :'( I might have a better chance to snag one in stores... or not. I just want my N4.
[Nexus 4 General] parelem:
I just ordered these samples like two days ago and got this today:

I can get an order for FREE stuff acknowledged and fulfilled before something I spend $400 on...
[Nexus 4 General] Arcturus55:
Are you kidding me? People that ordered on the 27th already have had there N4's shipped, is there any proof of this?
[Nexus 4 General] ravneetg:
I also ordered on 27th, 2:07PM CST, 7 minutes after the orders opened, and have NO shipping information so far :`(
[Nexus 4 General] Mellifluently:
I have a Classic Individual plan with 500 minutes and I have the Unlimited Text and Data with 4G speeds up to 2GB (after that you get lower speeds). For more money per month you can increase that throttle threshold, I just really don't use a lot of data.

I also have a discount through my work. The only thing that is different about me is that I pay lower taxes on my bill because I moved from Michigan and so my phone number and account are from there. (NY tax on cell phone bills is ridiculous).

I do not pay for wifi tethering (I don't use it) or any extras.

Honestly, the Sim Only plans are cheaper from what I can tell. I like T-mobile because they are less expensive and they really are totally happy to have people come in with unlocked phones.

Btw, I use JuiceDefender (the Plus version). I have the Location setting on so that anytime I am near a wifi hotspot I've connected to before (as detected by the cell tower triangulation and not GPS), my phone automatically turns on wifi and connects, and turns it back off when I leave. Since I have wifi at work and at home where I spend most of my day, it means I very rarely use the data on my actual plan.
[Nexus 4 General] ravneetg:
How do you order the micro SIM from TMO? I am in same boat as you in regards to TMO, long customer, but I did order a Activation Kit (someone suggested to order that). Would this activation kit (http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Prepaid-SIM-Activation-Kit) be all I need? (I doubt now, I did this in a hurry it seems).
[Nexus 4 General] PaisanNYC:
Even better story, I ordered the same free samples. They said 6-8 weeks. I got them in a padded envelope in less than two weeks. Take that Google/UPS!
[Nexus 4 General] Mohit12:
I'm hoping it's at 9 AM PST!

The friend of a friend of a friend of a friend... uh, the person who was getting this phone for me is already asleep and there was no chance the phone would be available by the time she woke up. Even though she will be at work at this time, this at least gives me some sort of hope of getting this phone. Some hope. It's all I've got left. Don't announce the release at 12 and take away that hope from me, Google. Please?
[Nexus 4 General] suranei:
It's kinda funny to see how some peoples are mad at google.. x3

Made me laugh a lil' bit ^^
[Nexus 4 General] ackliph:
To talk to a member of the Google Play team, call 855-836-3987. Our support team is available 24/7.
[Nexus 4 General] savetherocks:
Yeah, I just called as well, and the representative said 9AM eastern time. I then asked if it was a for sure thing, and she said yes. It's pretty much confirmed at this point, I guess.
[Nexus 4 General] frankied22:
This really is pathetic. It is just silly that Google cannot just be kind to their potential customers and give them a concrete time. What's sad is it's probably because Google themselves don't even know when it will all be set until right before. I mean just look at how they handled the unveiling of he Nexus 4...they handed out Nexus 4 review units that didn't even have finalized software on it.
[Nexus 4 General] DaX05:
A stupid video game can be released (COD) at midnight on the 13th at 12am but Google has to beat around the bush?

What gives?!?!

Beamed with rasbeanjelly & trinity
[Nexus 4 General] USSENTERNCC1701E:
Damn, 10 MST will put me right at the tail end of class, with another one right after. Class ends at 10:15, next one starts at 10:30, but on the other side of campus, it'll be close.
[Nexus 4 General] nomadism:
just called 855-836-3987, and again they confirmed 9 PST. Good night, ladies and gentlemen.
[Nexus 4 General] ptesmoke:
no...gimme a GD nerxus!!
[Nexus 4 General] Roxy:
Wtf 9am eastern? they told me it's 9am pst!
[Nexus 4 General] P00t:
Eastern?
[Nexus 4 General] heliumrepublic:
I wouldnt trust them. I called 3 different times with 2 different answers. However the last guy I spoke to seemed to be the most knowledgeable.
[Nexus 4 General] Marilius:
For those who are still wondering, just CALL Google. They will tell you 9am PST. I just got off the phone with them. Go get some sleep. Get up fresh, and be ready to spam F5.

http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware :

Call Google Play device support

To talk to a member of the Google Play team, call 855-836-3987. Our support team is available 24/7.
[Nexus 4 General] kyokeun1234:
What did he say?
[Nexus 4 General] dwd3885:
shoot, THEY might not even know. It's only 40 more minutes...Might as well stay up.
[Nexus 4 General] kefloxin:
Called and the representative said 9AM PST and 12 PM EST (I asked him for Canada and he said it's the same). For people who don't believe the others, call yourself, it takes 2 minutes.
[Nexus 4 General] spoonboy:
What's more pathetic is whiny people like you who for some reason must order this phone the second is released.

Get a grip.
[Nexus 4 General] rumthin:
9am pst??
[Nexus 4 General] ross1998:
any of u guys auctally believe nexus 4 got sold out in auctrilia? i think google accedently put it up or they were just testing the waters.
[Nexus 4 General] darkamikaze:
Then why is the Nexus10 still up for order?
[Nexus 4 General] idale:
Yes, you got the right thing. The "kit" is simply a SIM with a number that you can use to set up a new prepaid account. Since you don't need that part, ignore it. You just need the SIM number and to update your line with that number instead of your old one. :good:
[Nexus 4 General] dirtyhamster73:
Exactly...hence why I think it's easier to manage the og GNote ;)
[Nexus 4 General] ravneetg:
Oh, if I understand that correctly, this would change my number? Or do I need to call support to activate the new SIM on my existing number?
[Nexus 4 General] Arcturus55:
Can someone that received a shipping email that ordered on the 27th post some proof eg. picture of email with private things blurred.
[Nexus 4 General] wideasleep1:
Check the Round 2 shipping thread...
[Nexus 4 General] Arcturus55:
Thanks my fine sir, didn't see it.
[Nexus 4 General] idale:
It'd only change you number if you followed the "prepaid activation" instructions. You just need the number on the SIM card itself and you can update your line on the website without even going through 611 if you want. :)

https://my.t-mobile.com/SimChange/SIMChange.aspx?unavid=SIMChange
[Nexus 4 General] wideasleep1:
LOL,,well it's not 'shipping' per se...but at least we're not discussing the GNote there... ;)

http://xdaforums.com/showthread.php?t=2000591
[Nexus 4 General] SysAdmNj:
Are you going to email google the proof?