yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] diablonyc2:
The CSR rep said they have no clue why but some 11/13 orders are stuck. And does not know what I can do or who I can speak to to get it resolved. All he said was they are working on it. Feel bad for the CSRs...no power to do anything except forward to a specialist.
[Nexus 4 General] remister:
My patience is shot, I'm just going to go into a tmobile store and purchase one. When the one from Google finally comes, I can return to T-Mobile for a refund.
[Nexus 4 General] RealiZms:
This couldn't be further from the truth..You don't get 7 days to cancel an order. You have a small window of time to cancel after you've placed your order. 24-48 hours is about it. There is no set time. Could be less than what I just said but it sure as hell isn't 7 days. I've tried cancelling every order I've placed with the exception of the order I placed yesterday with no luck at all. I get "I'm sorry, it's to late to cancel your order. You do have the option to refuse delivery." To which I reply "So it's being shipped?" Them "Oh I'm not sure"

It's not 7 days!
[Nexus 4 General] remister:
Can the CSR look at your account and see how many times you called in? I only ask since the agent I called yesterday stated that they had two call centers. In was surprised someone picked up at 1AM PST. If I was in your shoes , I would request shipping fees be refunded, free bumper and play store credit.
[Nexus 4 General] stevessvt:
I just called mine and they said they never have gotten any yet.
[Nexus 4 General] LoveSmacksDeath:
Definitely not 7 days exactly.

I know for sure you can cancel a hour after the order, even though they say you can't. Not sure how many hours, I think it really depends on the order. I've seen a couple people whos cancel button wouldn't go through but kept clicking it and it eventually worked. Not working for my 11/28 though. So maybe in my case Im screwed.

If you refuse delivery do you get a full refund?
[Nexus 4 General] dirtyhamster73:
I'm not believing them, but the manager contacted me twice this morning. This after my "tantrum" yesterday along with the bbb report.
[Nexus 4 General] Pratz1:
Yeah same thing for me as well.....i am trying to cancel my Nov 28th order which changed to Pre-Ordered on 12th. I hit the cancel button but no response until now...it's already been 1-1.5 hrs.
[Nexus 4 General] chronus719:
So all I need to do is call and get nasty with them? Hmmm....
[Nexus 4 General] nellisere:
How long does it usually take to get a response after you've been forwarded to a 'specialist'?
[Nexus 4 General] LoveSmacksDeath:
wait so are you saying... did it actually successfully cancel your order? b/c thatd be great news for me. i've been hitting cancel for like 45 minutes on and off. maybe i should stop.
[Nexus 4 General] dirtyhamster73:
It didn't hurt, that's for sure. Or it's a coincidence. I got a notice from the BBB that they forwarded my complaint to google. Highly doubt it works that fast. Yet another coincidence.
[Nexus 4 General] Flyin18T:
Well, the new authorization that popped up on my bank acct yesterday morning has now disappeared. I'm thinking of killing both orders I have out there....11/27 and 12/8.
[Nexus 4 General] mcurtis:
Here's my proof of shipping
[Nexus 4 General] Pratz1:
After hitting the cancel button, you need to submit the request while cancelling through Play Store. The request has been taken by Google but i haven't received any response.
[Nexus 4 General] LoveSmacksDeath:
oh yeah I check the box and hit submit. haven't gotten anything. dang D:
[Nexus 4 General] DarkShoko:
need some help please

Hi guys and girls I orderd my sexy nexus 4 GB16 on Nov 28, 2012 and I still hav'nt got a mail that tell me where i stand and if my nexus already been delivered to UPS... is that normal or I am the only that havnt got any news after my receipt?

In Addition can anyone give me the email of google play support so i can talk with them?

*sorry for the poor english*
[Nexus 4 General] remister:
That's the response you get to get you off the phone ASAP and for you to rate their service. I think its just a ruse to buy more time. I have seen from previous forums post that there is "3 levels of shipping specialist. All the agents are unable to push any orders, only escalate to "shipping specialist", which they don't have any contact to. I would say if you call, try to get transferred to a supervisor.
[Nexus 4 General] deanhoadley:
Im still 'Pending' - Dont think pre ordered means any different from pending to be honest. I hold 0 hope if getting the phone by the 19th. It seems that they just have a pile of orders that are just lost. Why when you call they cant just say yeah you should have had it by now and get it sorted there and then I will never know. Im waiting till the 19th then if nothing canceling and buying a GS3.
[Nexus 4 General] munchy_cool:
I told yaa a BBB complaint works ...I have an awesome story to tell just that I am stuck with some critical work.
[Nexus 4 General] vincy24:
My phone is out for delivery this morning . Order Date: November 27, 2012 7:27:14 PM UTC-8 4-5 weeker.
[Nexus 4 General] dirtyhamster73:
Haahaa..yes, yes you did. But I'm not convinced google got the complaint already, that fast you think?

And munchy, doesn't work realize there are more pressing issues going on? Work can shove it! Tell us the story!!!
[Nexus 4 General] realfelix:
Ordered yesterday, my order status changed from pending to pre-ordered. Any hope?
[Nexus 4 General] PaisanNYC:
Wow that response was short and curt. No happy "I am glad to serve you"
[Nexus 4 General] dirtyhamster73:
Are you kidding? I'm lucky I got that. They hate me right about now. That email came after a few character defamation's. About google, not him.
[Nexus 4 General] emuneee:
My RMA came from Louisville, KY.
[Nexus 4 General] Valerianus:
Wow. I'm impressed. I ordered just a few days ago and my unit just shipped today. Now I will need to buy a case/screen protector for it...
[Nexus 4 General] dirtyhamster73:
Your kind aren't welcomed here.

Kidding kidding kidding!! :) That's great. Really. So happy for you. :p

---------- Post added at 11:22 AM ---------- Previous post was at 11:21 AM ----------

When did you call for your rma?
[Nexus 4 General] BrothersFighting:
"24 - 48 hours" lol

"googleplay-support@google.com

Dec 11 (3 days ago)

Hello ,

I do apologize that you have had no reply to your email that was dated December 6, 2012. I do appreciate your patience in awaiting a reply. I have taken over this case and I do want to assure you that I am going to do everything possible in my power to get this issue resolved."
[Nexus 4 General] stevessvt:
So Im guessing about 40% love Google right now and 60% loathe them.
[Nexus 4 General] PaisanNYC:
Come on Boston, you know you want to throw a few racial epithets at the lying CSRs who make up **** just to get you off the phone. Tell them to give Google "a humma on the T" hahaha
[Nexus 4 General] legend618:
add canada to that loathing group. :mad:
[Nexus 4 General] Jayrod1980:
Man... Phone must be defect free then right? Sounds like your RMA actually got pushed or something! I'm about to call them yet again.
[Nexus 4 General] 1337sause:
8 GB or 16 GB?
[Nexus 4 General] dirtyhamster73:
Haaaaahaaa!!!!!! I plead the 5th :) I'm not above offering services to get my phone :) Haaahaa!

---------- Post added at 11:37 AM ---------- Previous post was at 11:36 AM ----------

I'd say more 30%-70%.
[Nexus 4 General] Jayrod1980:
I'm dumb in this area... How do i file a BBB complaint and get them to respond? I'm really thinking of going down to T-Mobile today and have them open a box and see if i can get a good phone. Knowing my luck ill have them open like 3 of them and they will all have light bleed.
[Nexus 4 General] stevessvt:
Ill bow to your better knowledge, Ive only been at this since the 27th. But this both sucks and blows.
[Nexus 4 General] DowntownJeffBrown:
Finally Victory I hope:screwy:
[Nexus 4 General] BrothersFighting:
If they respond please let us know. The CSRs I've been corresponding with have stopped replying. I've asked to be escalated to a level 3 specialist multiple times but I only get a standard response.
[Nexus 4 General] diablonyc2:
My BBB complaint due date for a response was yesterday --- nothing! I emailed BBB they said "oh they have 30 days to respond"...then why does my email say 12/13????
[Nexus 4 General] DowntownJeffBrown:
Yes munchy please tell your killing me. Hey I'm at work but you guys are my priority ;)
[Nexus 4 General] realfelix:
ok il just ask again :D i ordered yesterday and my order status changed from pending to pre ordered, is that any good? :eek:
[Nexus 4 General] thomas.clark:
:headdesk:
[Nexus 4 General] DowntownJeffBrown:
I have my phone I ordered on the 13th I was stuck in limbo for for 3 weeks. I still loathe Google for everything they have done to me and my friends.
[Nexus 4 General] remister:
Im going to do the same thing.
[Nexus 4 General] aboud83:
Help

Hi,

Yesterday I orderd 1x Nexus 4 16GB at December 13, 2012 7:28:25 PM UTC-8 and this is what I got in my orders history 2 devices instead of 1 and pre order status :(

Any one face this before?

I called CSR but as usual they really can't answer :(
[Nexus 4 General] lexcyn:
I wish people would sell bumpers for a reasonable markup. I would gladly pay $40 for one but not $70 like the one's on eBay. :mad:
[Nexus 4 General] vincy24:
Its really sad to know that Google is still failing to fulfill 11/13 order. Does anyone from 11/13 with a BBB complaint has their phone shipped/delivered? way to many updates going on this thread. Difficult to parse out.
[Nexus 4 General] chronus719:
I think I'm going to hold off on a BBB complaint for the time being. But I swear to all deities ever contrived that if I receive a charge on my credit card next Friday for the price of a Nexus 4 because they couldn't fulfill their RMA policies and I haven't sent my phone back to them because of it, I will raise hell on earth until I get some damned resolution.
[Nexus 4 General] dirtyhamster73:
Just go the "better business bureau" website and from there it's pretty self explanatory. You won't find google in their list of businesses, you'll have to type it in, and then it'll give you the option for 3 different google addresses, just pick mountain view. After that it's easy. Need help, just holla :)
[Nexus 4 General] Fishingsnow:
Ordered 11/27 nothing.

Ordered again by 12/13 morning, got shipping info this morning.

Will cancel 11/27 order later today.

A supervisor clearly told me that they are working on a first come first serve basis, when I questioned why people ordering in Dec got their phone shipped, he said he never heard any issue like this and he cannot comment on it.

I will call and speak to him again and ask him to comment on my "last come first serve" case.
[Nexus 4 General] DowntownJeffBrown:
Hey I bet I can find u a replacement:D but before all it took was my charming personality.:p
[Nexus 4 General] dirtyhamster73:
There are a whole slew of them on Ebay for $40-$50. I'll get you the listings, hang on.

---------- Post added at 12:04 PM ---------- Previous post was at 12:00 PM ----------

Here is one listing, $47 or best offer with free shipping. He only has two left so think about it quickly. There are a bunch on there for under $50. Just type in "lg nexus 4 bumper", which I'm sure you know that :)

http://www.ebay.com/itm/330844349097?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
[Nexus 4 General] munchy_cool:
was driving from work for lunch to home peeps.

till now it looks good, the sound is good and it seems like music to my ears

havent had time to play with it ..it's been a bad Friday ay work or should I say Fryday
[Nexus 4 General] dirtyhamster73:
Here is another one, $50 best offer. And there are several auctions right now ending and they are at around $30-$35.

http://www.ebay.com/itm/290829826317?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649
[Nexus 4 General] Orange_furball:
Damn. Phones are still super expensive on eBay. I was going to buy one from there and say screw Google.

Now I can't even cancel my extra orders -_- I don't think I'll ever get a phone.

Sent from my Nexus 7
[Nexus 4 General] lexcyn:
Thanks for the listing but they ship to USA only... I'm in Canada, and it seems people charge an outrageous amount for shipping up here even using USPS ($20+ which brings the total price around $70 lol)
[Nexus 4 General] dirtyhamster73:
I told them the same thing. In an email, had to be by email, otherwise if it was over the phone I wouldn't be able to contain my laughter while saying it, that if the rep was wrong about me not having to send back the defective device until I get the rma, no matter how long it takes, that I swear on baby Jesus, all the little lambs, and all of Noah's ark that my relentless calls and emails will be nothing compared to the ruckus I will cause if I so much as see a cent in my credit card. I'm sure they laughed, or maybe even have plans to ban my ips :)
[Nexus 4 General] kolokot:
yellow lable of death

As soon as I thought I got lucky, Google surprises me again. Got a message in the morning "Your order has been shipped!" with a tracking number on a yellow tape. The message also states that my credit card has been charged. The tracking number does not work yet. The credit company says it is not charged. Called the customer service, the guy says that I ordered yesterday and should wait 6-7 weeks never mind the email from Google confirming the shipment. UPS says they don't have the package yet. Google is so out of control that it is almost dangerous to do business with such a company. It lacks credibility of a corner store, apology for the store!
[Nexus 4 General] dirtyhamster73:
Sorry....didn't know you were in Canada :(

---------- Post added at 12:18 PM ---------- Previous post was at 12:16 PM ----------

Haaaahaaa!! I bet you could. Get to it! *cracks whip*

---------- Post added at 12:21 PM ---------- Previous post was at 12:18 PM ----------

It could mean both. I've seen some peoples order go from pending to pre order and it gets shipped the next day or a few days later. Then there are people who have gone from pending to pre order and it still says pre order after 2 weeks...like me, mine went from pending to pre order and there it stayed for over a week. There really is no rhyme or reason. There is no definite answer to your question.
[Nexus 4 General] swoope:
how odd

ordered on nov 30, was pending then changed to dec 6 and went back to preorder.

for fun i ordered another on dec 13 at ~ 3am. got conformation email. got up today and not checked email, knock on door, ups drives away. nexus is on window ledge.

my nov 30 order still sits as preorder.

i guess i cant ask for shipping back. :)

beers
[Nexus 4 General] aboud83:
Help me guys

Hi,

Yesterday I orderd 1x Nexus 4 16GB at December 13, 2012 7:28:25 PM UTC-8 and this is what I got in my orders history 2 devices instead of 1 and pre order status :(

Any one face this before?

I called CSR but as usual they really can't answer :(

Help me guys
[Nexus 4 General] sathkartha:
The window is in fact just an hour!
[Nexus 4 General] dirtyhamster73:
From what I can see it looks like you ordered two by accident. If that's not the case and you only want 1 I would cancel the other. Pre order just means it's back ordered, they ran out of stock, something that is making your order not ship within the time frame they originally quoted.
[Nexus 4 General] aboud83:
Actually it's 1 device and they have the same order number and I charged for 1 device also.

So what you advice me to do now? and thank you for your reply :)
[Nexus 4 General] boondoc:
if you read back a few pages you'd see that it's been happening to everyone that placed an order lately. if you look at the orders in Wallet you see that both entries point to the same order number.
[Nexus 4 General] luis070597:
Nexus 4 (16GB)

Order Date: November 27, 2012 5:26:47 PM UTC-8

Nov 27 You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to your email.

Nov 27 BofA CC: Processing GOOGLE*MARKETPLACE $-1.00

Nov 27 BofA CC: Processing GOOGLE*DEVICES $-390.04

Nov 29 Google Inc. received your order.

Nov 29 BofA CC: Processing GOOGLE*MARKETPLACE $+1.00

Dec 07 GoogleBot : According to our records, your order should ship by the evening of December 19

Dec 12 Status changed from 'Pending' to 'Pre-ordered'

...
[Nexus 4 General] @127.0.0.1:
Just decided to cancel my order (5th Dec)

Amazed to see that it doesnt actually cancel and send confirmation straightaway.
[Nexus 4 General] Jayrod1980:
Well... I just called... and the guy actually typed the issues I had, put me on hold a few times and actually tried to help. With the complaint I don't even think I could type them all out concisely. When the rep looked up my notes, he said there was a lot of inaccuracies in it, bad notes, etc. One of the main things is my already returned n10 that shows shipped on the 7th (package already signed for by RMA center in TX by the 7th), and my second n4 is already signed for now as well. They may have legit reasons as to not shipping my RMA n4, but not the n10. There is no hold up... and if they messed up and assigned my order to one already returned, that could put me in limbo forever. The mix up as well is that the return is not my original device, it's also a replacement. They changed the order for me so that the original could stay (less defective) and the return could be used with RMA. Maybe the system messed up because I never shipped the first one back, and it was for the second order. I have no idea if more than one RMA can be attributed to a device at a time. That's the worry for me about the n10. For the N4, there shouldn't be any problems. Bottom line is that they put me on hold and supposedly checked to be sure they had RMA stock available to ship on both my 4 and 10. At the time, there was no backorder. Now magically it's over a week and it is backordered, yet some people are putting in RMA's this week or new orders and it's shipping next day. Another example of the lottery time slot. Pretty freaking ridiculous that I've had issues with my order, my replacement order, and my second replacement N4 logistically (various forms of limbo), and now twice with the N10. I don't even know where to start on this complaint, but I'm going to send one.
[Nexus 4 General] klownkillah:
I am baaaaack!

I ended up doing a warranty replacement on the Nexus 4 that i ordered on November 13th (received November 21st); I finalized the replacement order this morning:

Order date: Dec 14, 2012 7:35:04 AM PST

I heard Google has a different batch of devices for the advanced replacements; so lets see how long it takes for the shipping info...
[Nexus 4 General] naveenvalaja:
Same status for me too..
[Nexus 4 General] dirtyhamster73:
Not really much you can do other than wait it out. I guess it depends on how much you are in a hurry to get a phone, if you need a phone now then I suggest looking at getting another phone, or look on Ebay or craigslist for the N4. Maybe go to TMobile if you're a customer...don't know what other advice to give. It could take google a week to get the phone to you, could take two weeks, you could get the shipping notification today, tomorrow, nobody really knows. Sorry, don't know what else I could say :/
[Nexus 4 General] KaiserJay:
Yup, everyone seems to have been told theirs will ship on the 19th December, regardless of whether they ordered in November or December, and regardless of their shipping estimate.

We're being trolled by Google Play.
[Nexus 4 General] dirtyhamster73:
I ordered my replacement on 12/1. I'm still waiting and was told that they are out of rma stock, and that it it could 3-5 weeks for the replacement. I asked if they could pull a replacement from regular stock and they said no...just in case you get frustrated from waiting and are curious if they can or not.
[Nexus 4 General] PAulyhoffman:
So after waiting 11 days for an RMA that i was told would be shipped in 3-5 days i decided to call the dip**** csr.

I was told "due to high demand there is an extended wait on shipments" and there is no saying when the RMA will be shipped.

got sent to a "specialist" douchebag
[Nexus 4 General] estallings15:
OMFG. Well, I've been waiting a month. What's another 5 days, right?

I'm honestly surprised no one has walked into a Google building and started shooting. It's happened for dumber reasons. I'm glad I don't live in CA anymore or the temptation might be too much to bear.

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] dirtyhamster73:
The manager told me 3-5 weeks for rma stock.
[Nexus 4 General] diablonyc2:
I am thinking I may just go to T-Mobile an pull the trigger.

1 month+ is too much to wait. With Shipping it is pretty much the same price.
[Nexus 4 General] Kougaa:
My RMA replacement unit has just shipped.

Dec 3rd: placed RMA order.

Dec 11th: still no shipping email, called google and was told my case would be given to a specialist.

Dec 13th: email reply from specialist saying all replacement units are on back order, shipping estimates are 3-5 weeks.

Dec 14th today: my replacement has shipped. :laugh:

Just take whatever the google CSRs tell you with a grain of salt, even the "specialists".....they don't really know that much more than you do.
[Nexus 4 General] klownkillah:
Thanks for the heads up - I originally called Google Play regarding the replacement on 12/5 and was told they have separate inventory for RMA's that ship quickly; i just didn't complete the replacement process until this morning. I wonder if it changed or i was just simply lied to (probably the latter).

If it is going to take 3-5 weeks for replacements what does that do to the hold on the card and the requirement of them getting the original within 21 days?
[Nexus 4 General] luis070597:
Google devices the worst experience of online shopping
[Nexus 4 General] remister:
You can also refund it (though $50 restocking fee) when it does appear :P

ROAD TRIP!!!!!
[Nexus 4 General] munchy_cool:
damn a shooting at a school ...sad day I guess ..

how can people have so much hatred

http://www.reuters.com/article/2012/12/14/us-connecticut-towns-idUSBRE8BD0U120121214
[Nexus 4 General] htownsmarty06:
Ordered on the 12th and will have my phone by the end of today :D..goodluck everyone hopefully everyone gets their phone soon! :D
[Nexus 4 General] philipsim@live.com:
when did u get ur shipping email? how many hours after u placed the order?
[Nexus 4 General] PAulyhoffman:
..and now cruzerlite is delaying shipment of the cases...i hope LG never makes another Nexus.

I blame them
[Nexus 4 General] mk92595:
Seriously? WTF! I ordered on Nov 27 and Dec 12 and no shipping info. I live in Michigan.:(
[Nexus 4 General] rabbit140:
Well for that I'm for public execution. May it sound weird even though I'm a Christian, but for that kind of act he should be dead like those children.
[Nexus 4 General] htownsmarty06:
The dec 13th 4am....around 18 hours or so
[Nexus 4 General] philipsim@live.com:
US time? u ordered at the afternoon at dec 12?
[Nexus 4 General] htownsmarty06:
Yup..my dec 12 order went from pending to pre-order and the next morning around 4am CST received a shipping email.
[Nexus 4 General] munchy_cool:
cruzerlite s*cks ...bought the rootzwiki ones from them for the gnex and it was very bad experience...stopped buying from them ever since
[Nexus 4 General] diablonyc2:
Crap -- I didn't realize T-Mobile is selling it for $500 -- not $400. Guess I am back in the 11/13 Limbo level 2 posse!
[Nexus 4 General] dirtyhamster73:
It's true they have separate stock. They already put the authorization on my card and it fell off, they said they won't authorize again. The 21 days starts when we get the rma.