[Nexus 4 General] arizonamman:
My LAST attempt to get a phone!

Spending most of my life as a CS Rep (levels 1-3) and trainer in more than 1 large conglomerate, I know that phone calls never, EVER get to where the need to go (unless you personally know the boss or someone else who knows the boss!).

Please refer to the 2 emails I received (1 after I called CS):

We're so pleased you purchased a Nexus 4. Your credit card payment failed but don't worry, we're holding a device back for you. All we need is for you to update your payment method or, if you'd prefer, cancel the order. If you choose to update your payment method, you can do so by signing into your Wallet account at wallet.google.com.

If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center at http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

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Conversation with, and email from, CS:

After I told her I changed my CC info, she too told me 1 was "waiting for me" and then followed up with this email:

I spoke to you about your order # 15731260465432498277.1546084538545374.

Your order is in the processing status.

We ask that you allow us 3 to 5 business days to complete.

We here at Google value your business.

Thank you,

Pat

The reason my CC "failed" the first time is because the $1 verification they sent through was NOT followed up by an actual transaction.

Guess What? The next $1 verification has now ALSO dropped off my CC pending transactions so they still have not sent through an actual transaction.

There is NO communications at Google, none:

Laszlo Bock, Senior Vice President, People Operations (CS reps) is not communicating with Nikesh Arora, Senior Vice President and Chief Business Officer (Credit Card screw-ups) nor, with Urs Hoelzle, Senior Vice President, Technical Infrastructure (broken servers) and, NONE of them are communicating with Larry Page, CEO, who overseas all the everyday operations. From: http://www.google.com/about/company/facts/management/#section-board

1600 Amphitheatre Parkway

Mountain View, CA 94043

Wednesday, if I still have no activity in Google Wallet and if I have no email from UPS or anyone else, I will send, via registered individual letters, to all the names listed above, the only 2 emails I received and a paraphrase from the CS rep. I will tell them that, per the enclosed email copies and no further action in Google Wallet, I have received absolutely NO advise as to whether this product even exists. It has been over 3 weeks and people I know who just ordered on November 27 are receiving phones but I have not. The tech forums are full of people facing the same exact problem and their customer base is about to go over a cliff.

In conclusion, if they do not have a Nexus 4 on a Fed Ex 1-day delivery plane by the time I receive the Post Office's Return Receipts or within 5 business days (Dec. 12, 2012), whichever comes first, I will contact the consumer complaint directors of Phoenix's 4 major TV stations (who just LOVE to bash big companies who screw people over) and cancel my order.

This all reminds reminds me of when I bought that GAWD-AWFUL Plymouth Horizon in the late '70's. There was absolutely no one who would step up to the plate and fix the SOB. It was a LEMON and they knew it. The only way I received justice was to write to the CEO. Less than a week later, I had all my money back and they had their lemon back (no doubt to sell to the next sucker!).

THE SQUEAKY WHEEL GETS THE GREASE, people, and the more noise it makes, the faster and more grease is applied.

[GOOGLE BOARD DISCUSSION: What are we going to do? If we give him a free phone, everyone will want one!]

EXACTLY and, THAT is how you do business when you royally screw up!

Goodnight Everybody!

:)