yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] geokuttan:
Just got off the call with UPS. they are saying that they never received the package from Google. I told her that since UPS is using logistics crap...you guys have the device. She told me that Google has to 'release" the package in order for them to ship it..i dont think 1-2 weekers will be getting the phone at all. :(
[Nexus 4 General] Gibsonflyingv:
Whats the smell? I swear I think I must live by a farm... except I dont. What ever could that smell be?
[Nexus 4 General] mailrachit:
I ordered at 2:57 pm PST and still pending.
[Nexus 4 General] sbl03:
That just means they're looking for it (but they won't find it). It will always show that when you report a claim.
[Nexus 4 General] yokuyuki:
The problems with the 13th definitely rest with Google. It seems like mostly billing errors though. This time, it seems more like the blame rests on UPS. I don't see why the same party has to be at fault for both incidents.

Amazon Prime doesn't use UPS-SCS though. I'd say that Google Play support doesn't have a clue about what's going on because the problem is UPS' side of things.
[Nexus 4 General] stud_muffler:
Theory

I think the simplest explanation is:

A printer at UPS that receives all the labels print requests from Google run out of labels or simply jammed.

That is what caused all the cases from 13th and 1-2 weeks from 27th go to limbo as UPS does not have physical labels to scan but google sent emails as it was sending print requests.

and now they are trying to figure out how to fix it and reprint missing labels.

:cool:
[Nexus 4 General] wideasleep1:
I like it! It's better than my theory that an entire pallet was stolen from UPS and sold on eBay....
[Nexus 4 General] Godaemon:
hey guys when you report a claim you apply the lost package option ?
[Nexus 4 General] khanh1289:
Shipped!!!

Order date: Nov 27, 2012 6:10:25 PM EST (est. 2-3 weeks)

Shipped Email: 4:31 AM EST

12/05/2012	3:19 P.M.	Departure Scan

12/05/2012	2:06 P.M.	Origin Scan Louisville, KY, United States

I am soooooooo excited/happy!! I truly feel sorry for 1-2 week-ers and LL3 out there.. I was quite late to the party on the 27th and mine recently left KY facility. I hope I'll get it by Friday!!
[Nexus 4 General] stryker09:
I r sad panda. :(
[Nexus 4 General] Cwebb03:
Going to try a new angle tonight. I'm going to call UPS SCS out of Louisville about it. If anyone has anything that I should ask while on the line, send me a PM
[Nexus 4 General] yokuyuki:
That's the only option I have.
[Nexus 4 General] sbl03:
That may be true, but as mentioned earlier, Google is the one that ultimately has our money, and are held responsible. It is their responsibility to correspond to the customer if there are problems after. We shouldn't be completely ignored.
[Nexus 4 General] stryker09:
Yes please. Let us know what they say. Give em hell bro.
[Nexus 4 General] parelem:
would be hilarious if that was the case
[Nexus 4 General] DowntownJeffBrown:
No it wouldn't be nice the people who ordered first should get their phones first.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] Psilocin:
I agree. The whole method they are using seems inefficient and broken. The way they are doing it is that LG is shipping the pallets unmarked to UPS, and then UPS is responsible for placing the labels and shipping it out. Compare this to how Apple and Fedex handled their retina macbook pro backlog this summer, where the shipping info is assigned even before the pallet leaves the Apple factory and all that was left for Fedex to do is ship it to the final destination. It simply proves that UPS was not properly equipped to handle such a large operation in this manner.

At this point, if you ask politely, the only restitution they can give is refund the shipping charge. Other than that, just be happy that you are getting a $700 for half the value.
[Nexus 4 General] Cwebb03:
Well, all I got out of this guy was that I need a tracking number to ship and that the tracking number I have is for a small package and not the actual shipment, so I don't get any info. Can anyone confirm that the packages were at the Lousiville SCS location?
[Nexus 4 General] jvanlew:
That is just a generic status so until it updates beyond Exception, nothing it says on there is worth anything. I wonder if the whole "YLoD errors will be corrected by Thursday" (and that's a BIG F'ING IF) thing is true, would the exception clear itself? I've never requested a trace before, much less a trace on a label. LOL. I'm kind of regretting doing so now as I think I may have upset the Matrix and may never get my phone... :eek:
[Nexus 4 General] sn0warmy:
Read the damn thread! :mad: Do you really think, after 34,000 posts, that you are the first person to receive an initial charge for the phone before it shipped?

I'm in the same boat waiting on my RMA unit. Here is my situation:

11/13 - Initial 16GB N4 order placed

11/28 - N4 finally received after being LL3

11/29 - RMA order placed due to a bulge on the side of the housing and the buzzing speaker

11/30 - Confirmation email with UPS tracking number received for RMA unit. Email says that the phone will be delivered within 3-5 business days

11/30 - UPS Tracking page says, "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

12/5 - UPS tracking page still says the above with no additional tracking info

Today is the 4th business day since receiving the email with the tracking number so I figure that there should definitely be at least an origin scan on the UPS tracking page by now. Since there does not appear to be an update to the tracking progress I decided to make some calls and see if anyone could shed light on where my RMA unit is. I called UPS first. They told me that the label has been printed but the seller (Google) still hasn't given them the phone to ship out. This was precisely what I figured the case was because Google has just been so fantastic about shipping these N4's out. :rolleyes:

Then I decided to call Google for some sort of an explanation (optimistic, I know). I talked to a CSR who gave me the same BS others have been getting who also have the tracking number with no tracking updates. He said this situation is "very strange and rare" then said he would forwarded my issue to a "shipping specialist" (yeah right) and told me he would email me back within the next 2 days (again, yeah right).

So here I am with absolutely no idea where my replacement phone is. I suppose I could be worse off though since I already have an N4 in my possession. But now I just want one that isn't defective out of the box. :(
[Nexus 4 General] kcbboy:
Oh hell yea my package got an origin scan. No more YLOD. Looks like I will be getting it tomorrow :)
[Nexus 4 General] yokuyuki:
Lucky you. Mine's still the same, at YBOD. Crossing my fingers though.
[Nexus 4 General] Godaemon:
All 1-2 Weekers like me do not panic! I just reported a claim and seconds later an exception was added saying "

Last Location:

Roanoke, VA, United States, Wednesday, 12/05/2012 "

Well...it may be a UPS matter in the end...?
[Nexus 4 General] UZ7:
I got a package today! ʘ‿ʘ

Oh its only the phone case.. ( ´,_ゝ`)
[Nexus 4 General] sbl03:
It will always say that when you report a claim, means nothing if there isn't any previous tracking info.
[Nexus 4 General] yokuyuki:
Someone else said that was generic when you do that.
[Nexus 4 General] Schultz_91:
Succhhhh giannntt horse sh*t! even more so for the LL3s.... :eek:
[Nexus 4 General] Cwebb03:
Just got off the phone with a guy who didn't feel like a typical CSR, more of just a person manning the phones. He wouldn't give me any info because the tracking number I have is for a small package and not the pallet. I imagine if a bunch of people from the 1-2 weekers spammed them saying that UPS/Google Play CSR's were directing us there that we could overpower them and get some kind of information out of them about whether they even have the pallet or not. So call #502-366-7710 and say that Google Play/UPS sent you there!
[Nexus 4 General] Godaemon:
yes but we have different starting points...Mine shows this :

Roanoke, VA, United States	12/05/2012	3:33 P.M.	Tracer request. / Trace only tracer.

United States	11/29/2012	3:53 P.M.	Order Processed: Ready for UPS
[Nexus 4 General] killerbender:
What was your window? (1-2w, 2-3w, etc)
[Nexus 4 General] kcbboy:
2-3 weeks
[Nexus 4 General] sbl03:
It will search the closest hub to the destination address.
[Nexus 4 General] Aoude.:
My order was charged fully to my credit card today at 12:33PM. 3:45PM and I haven't gotten any emails with a tracking number or shipping confirmation :(
[Nexus 4 General] pn009:
Im a 4-5 weeker, got the shipment mail this morning. finally saw the status update on UPS that its left KY.

* No details on estimated delivery though :D

Hang in there bud:good:
[Nexus 4 General] MidtownHD:
where are you located? mine doesn't have departure scan just yet (nyc).
[Nexus 4 General] jetshine:
Getting mighty tired of seeing this on UPS..

Ordered 16GB 11/27 3:55 PM EST, 1-2 weeks promised, shipped 11/30 4:05AM, charged for full amount 11/30
[Nexus 4 General] cherbs019:
What exactly did the charge come across as? When did you order?
[Nexus 4 General] Cwebb03:
Just got a package from UPS and it an American Girl doll that I'm giving my cousin as a present. FML
[Nexus 4 General] PaisanNYC:
UPS-SCS GOOGLE ANDROID CO

BLDG 1 Dock Door 54

2200 Outer Loop

Louisville, KY 40219
[Nexus 4 General] Gibsonflyingv:
:eek: wanna trade?
[Nexus 4 General] yokuyuki:
Oh never mind. Got excited over nothing. Thought you were a 1-2 weeker with a YBOD that got past that.
[Nexus 4 General] bsbtauldl1:
what the actual $%#%^
[Nexus 4 General] khanh1289:
I'm at Roanoke, VA. Not too far from Louisville, KY so hopefully 2 days cause UPS only works half day on saturday and that's a pain to watch my N4 at a facility just sitting there...
[Nexus 4 General] dynastyy:
Have any 1-2 weekers had success getting shipping refunds or any compensation from google?

I was ok with the situation until people with longer expected arrival times are getting tracking updates and movement.
[Nexus 4 General] jim.k.yee:
just got my payment confirmation after tracking was updated. I don't think I've been ever so excited to see money being taken out of my bank account. My friends thought I was delirious for being mad that Google didn't take my money lol
[Nexus 4 General] Aoude.:
I'm guessing the question is directed at me.

I ordered a 16GB Nexus 4 on the 27th at around 5 or 6 PM EST.

The charge was for the full $380 or so.
[Nexus 4 General] mailrachit:
did you order a 8 GB or 16 GB version?

what time did you order?
[Nexus 4 General] pn009:
:laugh:laugh::highfive::highfive: Im gonna give up my Yes! Man philosophy just this once and say NO:cyclops:

Seriously though - hope it gets here on time:fingers-crossed:
[Nexus 4 General] AndroInd:
That's great effing news :) I'm a 4-5 weeker too. Perhaps not too long for me either.
[Nexus 4 General] diablonyc2:
Oh that is just crazy talk right there! Nexus 4 Phones are sent out like the Powe Ball numbers...completely random and odds are you are not getting it! lol (Like me)
[Nexus 4 General] wideasleep1:
They'll never understand! /smh LOL!
[Nexus 4 General] madferretx:
Fingers Crossed

1 x Nexus 4 (16GB)

Order Date: November 27, 2012 3:10:17 PM PST

Expected 2-3 weeks

Dec 5

Google Inc. charged your DISCOVER xxx-xxxx for $392.94. "GOOGLE *Devices" will appear on your billing statement.

Dec 5

Google Inc. shipped your order.

Track UPS package #XXXXXXXXXXXX

Nov 27

Google Inc. received your order.

Nov 27

You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to XXXXXXXXXXXX

Tracked with UPS.

Says In Transit.

Louisville, KY, United States	12/05/2012	12:46 P.M.	Origin Scan

Keeping fingers crossed. Good luck everyone!
[Nexus 4 General] wideasleep1:
4-5 weekers should prepare their flame suits 'round here! ;)
[Nexus 4 General] athani:
+1: 4-5 week estimate for me too. Hopefully soon. I'll be happy if it comes this year.
[Nexus 4 General] yokuyuki:
I really hope they're not shipping out phones that have been reserved for the 1-2 week group. They have 19 days to get that phone to me.
[Nexus 4 General] Cwebb03:
Yea, I haven't. Just got off the phoen with those ****ers. Utterly and completely useless. I'm going to sell my phone on ebay as a preorder and kinda make it like I'm letting someone cut in line
[Nexus 4 General] stryker09:
I'm hating this more and more that the 2-3 week guys are getting Origin Scans. No offense. But dammit Google/UPS get your act straight.
[Nexus 4 General] pn009:
NOV 27th - 3:08 PM EST

2X 8GB

Shipped mail : 4:34 AM EST (DEC 5th)

Left KY : 2:33 PM

Hope this helps?
[Nexus 4 General] shaundroid:
Charge back will be initiated with my bank on Friday in the absence of an N4.

Best outcome for me: my frustration has increased my wife's pity, which has directly increased my "toy budget".
[Nexus 4 General] krad@krad.com:
I been following this thread since day 1.

On Nov 27th I made a couple of orders the 1st 3 orders actually to the same shipping address:

Me: ordered at 3:55pm EST. No Shipping email went out and Order is Pending. Got phone 12/3 :D.

Order is still pending in google wallet today :rolleyes:

Wife: ordered at 5:18:18 PM. Shipping email went out and Card charged 11/30. Got YLOD :mad:

Father: ordered at 5:09pm EST Shipping email went out and Card charged 11/30. Got YLOD :mad:

Brother-in-law: ordered at 5:03:26 PM EST Shipping email went out and Card charged 11/30. Got YLOD :mad:

Maybe google felt bad on the upcoming YLODs and gave me a free phone?
[Nexus 4 General] mailrachit:
No surprises..

8 GB orders with 4-5 weeks started shipping today.

16 GB orders with 2-3 weeks started shipping today.

Good that you said it, now probably people will not hate you!
[Nexus 4 General] Antebellum:
This thread is kinda impossible to follow, all just wonder about their batches, (myself too ofc 1-2 weekers btw and YSOD) i dont see the point in why we cant do threads for different batches since it would be so much easier to follow any updates people have with YSOD and more shipping status details. Im hoping everyone get their phones, (but ofc im most interested at 1-2 weekers updates as of now. ) and they kinda drown with everyother posts and hard to see whats actually happens.
[Nexus 4 General] stud_muffler:
I'm telling you, UPS label printer got jammed!

:cool:
[Nexus 4 General] jim.k.yee:
It doesn't make sense to me that we 2-3 weekers are getting our shipments ahead of you guys or even the 13th ppl. Not to point fingers, by any chance did you use a script or any of the tricks that sites like android police posted to get your order? I'm really trying to figure out the pattern here =/
[Nexus 4 General] sbl03:
Obvious troll is obvious...
[Nexus 4 General] robstunner:
Has anyone gotten the package even with the YSOD?
[Nexus 4 General] DowntownJeffBrown:
Sad bad very true I'm sitting watching people who had up to a six week wait getting tracking with it actually say left the origin facility and us 13ers and 1-2 week people with fl*ck*d up shipping sitting here like wtf. BTW I'm happy for anyone who gets their phone but what's right is right except in Googles world

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] athani:
+1
[Nexus 4 General] robstunner:
They're probably getting back at us for doing the "spam the enter key" trick lol.
[Nexus 4 General] parelem:
There is no pattern...we've all been trying to figure it out for 3 weeks...google doesn't even know what the hell is wrong
[Nexus 4 General] nks2105:
^ this

I was thinking, it's all good after all, we're still in the 1-2 weeks window. Now I'm refreshing the UPS tracking page every 5 minutes

ordered 1 N4 16Gb on 11/30 3:02pm CST

shipping label created on 11/30 (Google says it's shipped but W/E)

bank account charged on 12/3 - so I guess it should have shipped effectively, countdown has started

UPS page has YLoD since 11/30
[Nexus 4 General] infiltrata:
Holycrap!!!

My phone shipped!!

Louisville, KY, United States 12/05/2012 2:27 P.M.Departure Scan

12/05/2012 12:01 P.M.Origin Scan

Nov 27, 2012 3:28:54 PM PST, EST 2-3 WEEKS
[Nexus 4 General] oasis9389:
I am a 4-5 weeker as well. my best guess is next Wednesday we will be getting emails. Looks like they did the 2-3 weeks today, there is no 3-4 weeker, so we are next.

I said it earlier but i think there are no 3-4 weekers, b/c 3-4 is xmas, and they dont want any confusion on who they are guaranteeing before xmas and not. the 4-5 weekers are basically not guaranteed before xmas the 2-3 weekers are.
[Nexus 4 General] richardtribes:
My phone shipped too!!!!!!!! Yeahhhh!!!!!
[Nexus 4 General] stud_muffler:
Not every 2-3 week got shipping yet (I didn't), but there is a report of 4-5 week did.

It's just a matter of your luck/karma... ;)

:cool:
[Nexus 4 General] AshtonTS:
This is some ****ed up bull**** right here
[Nexus 4 General] diablonyc2:
I have a feeling I will be getting my Google Glass, final official release before I get my Nexus 4 Order....and that too will be on back order! lol

I just wish Google would want to fix their customer's orders. I find it hard to believe the head of Google Hardware Sales does not have any idea of what is going on.
[Nexus 4 General] chronus719:
Glad to see more people are getting their devices shipped, but I still haven't heard jack about my RMA since I entered my ticket 11/30. I really would like a fully-functioning device, Google.
[Nexus 4 General] bsteiner36:
Come on Luck..

The 4-5 weeker was a 8GB version.

I am a 2-3 weeker and I also never received my shipping information. When i get home if it is there for some Heavenly reason I will post.
[Nexus 4 General] gnatman:
Yes, both of my orders have My Choice for each address. Haven't received any My Choice alerts. FedEx guy was just here with my Amazon order...got my hopes up for a minute there.
[Nexus 4 General] Cwebb03:
Anyone else think its time for a conference call? Or am I calling a code red too soon
[Nexus 4 General] itznfb:
She's a keeper. Make sure you get her a damn good Christmas present.
[Nexus 4 General] Pheno.menon:
Ordered on the 27th. My UPS tracking is showing origin and departure scans, it is on its way from Louisville, KY.

Yes, I did (I tabbed onto "Proceed" and taped down my enter key until it went through) but I doubt it would make a difference in speed of processing..

Transmission sent from my Galaxy Nexus.
[Nexus 4 General] dynastyy:
Has he stated that?

There has to be something us 1-2 weekers can do to get some awareness about the situation, be it some well known android blog publicity, waking up google, waking up ups, etc.... I was ok with situation when we were all in the same boat.

I am pretty pissed now that I'm paying off my credit card bill tomorrow for something I haven't received or seen any tracking movement, when people who had longer arrival time windows will have the phone in hand by the weekend.
[Nexus 4 General] AshtonTS:
It's time.
[Nexus 4 General] klownkillah:
Tracking status now departed!!!

Ordered:

11/27/2012	2:33:22 PM pst	Estimated delivery 1-2 weeks

Shipping Notification:

12/05/2012	1:36:00 AM pst	no info on UPS.com until 8 am

UPS Web Site:

Louisville, KY, United States

12/05/2012	3:26 P.M. est	Departure Scan

12/05/2012	11:36 A.M. est	Origin Scan

* i assume the kentucky times are est, they are not pst...
[Nexus 4 General] eatabagel:
Hooray! I am a 2-3 weeker. And at the close of the first week, my phone has shipped! Of course, I got no notification email from Google that it's shipped. I just happened to check my Play Store account to see if anything had changed (as I have been every 2 hours since I ordered the damn thing, in between watching every single review on YouTube I could find). And honestly I wasn't expecting anything until next week, but today it said it shipped!

Also, it's no Yellow Screen of Death. I tracked it on UPS and it's somewhere in Kentucky.Maybe by this time Friday, I will have the phone in hand.

Dec 5 Google Inc. charged your VISA xxx-xxxx for $391.49. "GOOGLE *Devices" will appear on your billing statement.

Dec 5 Google Inc. shipped your order. Track UPS package #xxxxxxxxxxxxxxxxx

Nov 27 Google Inc. received your order.

Nov 27 You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to
[Nexus 4 General] Cwebb03:
*Pulls fire alarm*

OKAY 1-2 WEEKERS! IF YOU HAVE A YBOD AND WANT ANSWERS FROM GOOGLE, PM ME WITH YOU STATUS AND WE'LL TRY AND GET TOGETHER FOR A GOOGLE+ HANGOUT BEFORE ATTEMPTING A CONFERENCE CALL WITH A GOOGLE PLAY CSR. MORE YELLING. RAWR.
[Nexus 4 General] Pedro Peguero Jr.:
All I can say is.....
[Nexus 4 General] AshtonTS:
Ok so who's ready to have a G+ hangout or conference call to talk this **** out between us before we go to google? This is ridiculous. We're now in Limbo Level 4
[Nexus 4 General] eatabagel:
Honestly, I hit f5 like everybody else did and just rapid clicked my mouse on the greyed out Proceed button.

I do know that I got my order in right after the expected delivery switched from 1-2 weeks to 2-3 weeks, and I remember being pissed about that.
[Nexus 4 General] Gibsonflyingv:
I'm jelly, bro
[Nexus 4 General] dynastyy:
me, I've never done google + but let me know conference # and Ill call in. I PM'd cwebb as well.
[Nexus 4 General] grubbster:
I have requested a refund on my shipping. I have been "escalated".....
[Nexus 4 General] tocirahl:
Can anyone confirm that they're not arriving today? (I'm a 1-2 weeker)
[Nexus 4 General] diablonyc2:
No, he/she hasn't stated that. I would think if I was in their shoes that it would be in my company's best interest to rectify ordering issues ASAP. I have not heard of one Level II person actually getting their phone.

If anyone has heard of a Level II (preferably with a Pre-Order status) actually receiving their order, please let us know how they went about fixing it!
[Nexus 4 General] grubbster:
YES
[Nexus 4 General] yokuyuki:
Unless UPS hasn't been updating their tracker at all for anyone, I doubt it.
[Nexus 4 General] moses992:
Any of the 2-3 weekers with orders of 2 devices got a shipping confirmation email ?
[Nexus 4 General] tocirahl:
That seems to happen occasionally with all couriers. Every now and again they forget to update the tracking and just send out the box? Have any 1-2 weekers gotten their phones yet other than that guy from Mountainview?
[Nexus 4 General] noyade233:
I was also "escalated" yesterday to a department that supposedly has no phones, no lights, no computers, but only a single blackberry to return emails. ;)
[Nexus 4 General] jvanlew:
Yes, I saw at least one guy on here. Can't remember who though. I believe he was a 1-2 weeker and his payment was still pending in Wallet. Go figure.
[Nexus 4 General] parelem:
I was escalated to that department too, unfortunately, the blackberry was dropped in the toliet.
[Nexus 4 General] geokuttan:
ok I am up for it. i am a 1-2 weeker though....
[Nexus 4 General] WhenBearsReign:
It shocks me that they screwed up 1-2 week people even after the disaster that caused the launch people to get stuck in Limbo. This is unreal and not how I expected Google to do business. It's sad that I've trusted this company for so long because now I don't feel like they even give a **** anymore.
[Nexus 4 General] qortuba:
Yes i some got their shipping email today
[Nexus 4 General] jvanlew:
So you're saying the Blackberry went home then. Got it. ;)
[Nexus 4 General] :
Just saw my tracking updated and my phone is being delivered tomorrow! Just got tracking this morning! That was fast.

I was part of the 2-3 week batch from the 27th.

EDIT: as requested. I am in UT, origin scan in Louisville, KY.