yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] [hfm]:
Google charged my card again today at noon for my 27th 2-3 week order, I have yet to see any communication though.
[Nexus 4 General] Toaster Strudels:
Yes!!! It shipped! YBoD is gone!

Limbo Level 4, got tracking on 30th, no updates till now.

Jizzed in my pants when I just refreshed and saw this...

There is hope!
[Nexus 4 General] sbl03:
I haven't been following this thread the past few hours, so please let me know if this has already been posted.

I was one of the potential 1-2 week limbo'ers, having ordered 11/27 12:30PST, but it looks like one of my orders has updated tracking. It has been the YBOD since Nov. 30, but it recently updated.

http://d.pr/i/rqdb

http://d.pr/i/mJdI
[Nexus 4 General] jakejm79:
Well mine almost matches, order processed on same day and time, trace ordered same day, just no change for me :(
[Nexus 4 General] jordanmc109:
Ordered 16GB N4 on Nov.27 with an estimated 2-3 week ship date.

Shipped December 4th

Expected December 6th
[Nexus 4 General] PoisonWolf:
Did you do a tracer, or did you leave it alone?

Did you call? I guess the better question would be, give us a run down of what you did. =)
[Nexus 4 General] ketonkss4:
Did you do it in a different method so that it would update for that specific transaction??
[Nexus 4 General] kcbboy:
I'm thinking he left it alone.
[Nexus 4 General] droidd3v:
Can you please tell me when your card was charged and how long after the charge did you get the shipping email?
[Nexus 4 General] inseconds99:
UPDATE: My tracking went GREEN, I have scans and the delivery is for tomorrow. All my YBoD info is in my signature.
[Nexus 4 General] dynastyy:
I'm within 40 minutes of yours, hopefully that means mine is coming too!
[Nexus 4 General] yokuyuki:
I got tracking on Dec 1 early morning. Anyone else's YBOD from that time turn green?
[Nexus 4 General] lostmybandaide:
ordered on the 13th and it looks like i got one of those Decline emails too, i got the info "updated" *with the exact same card*

got a disturbing email though. the rep that has been following my case informed me since my order was "declined" i might be place in the back of the line and have to wait for 4-5 weeks before shipment. Hoping that's not the case. Google really screw us over this round. and i have a feeling this would happen again in another 4-5 weeks if the phone is not shipped soon
[Nexus 4 General] cetkat:
Actually, I think it's probably Nikesh Arora who would be best to bother if you decide to go that route. He's listed as Senior Vice President and Chief Business Officer.

"Nikesh oversees all revenue and customer operations, as well as marketing and partnerships. Since joining Google in 2004, he has held several positions with the company. Most recently, he led Google’s global direct sales operations."

He has a Google+ and Twitter account:

https://plus.google.com/104376123433741873548/posts

https://twitter.com/nikesharora
[Nexus 4 General] jordanmc109:
I never got a shipping email. My card was charged the 5th. But I would not have known without going into my Google Wallet account and checking its status this morning.
[Nexus 4 General] jakejm79:
Holy crap, mine just changed too, now I can sleep soundly tonight. Looks like I will have a 8GB and 16GB to pick up from will call tonight or tomorrow.
[Nexus 4 General] cphancock1:
dont believe the csrs call ups and they will tell you google hasnt given them the package yet that is why there is no tracking. they say they are not backlogged that is a lie
[Nexus 4 General] arzbhatia:
Has anyone ordered one since the shipping time changed to 6-7 weeks?

A
[Nexus 4 General] kcbboy:
looks like things are turning up for the 1-2 weekers eh?
[Nexus 4 General] ketjr81:
I'm still waiting to go green! I put a tracer on my order today, hopefully that doesn't slow the tracking down.
[Nexus 4 General] rock7632:
What the ****??? I've had that god damn yellow box since the 27th and mine still hasn't updated and everyone else who ordered 2 weeks after me are getting them tomorrow? This is some ****ed up ****
[Nexus 4 General] mrena:
My track is alive.

Ordered 11/27, track recieved 11/29 , UPS yellow box of death

Louisville, KY, United States	12/05/2012	11:36 P.M.	Origin Scan
United States	11/30/2012	3:55 P.M.	Order Processed: Ready for UPS
[Nexus 4 General] feelinfroggy23:
So did google send u an email with a tracking number? If not how u guys getting shipping info? I ordered on the 27th and I haven't seen anything :( one more thing is it normal for my charge on my CC to dissapear?
[Nexus 4 General] kcbboy:
couldn't have had the yellow box since the 27th because that was the order date but I know what you meant. Don't lose hope. It could change any minute. A few 1-2 weekers just changed over to green.
[Nexus 4 General] sdfghi:
My YBoD turned green too. Scheduled delivery tomorrow . Ordered 27th nov. 12:57 PM PST(1-2 weeks). Shipping email recieved on 30th nov 1:02 AM PST. FInally !!
[Nexus 4 General] ketjr81:
Just went green a few minutes ago!
[Nexus 4 General] asianxtreme:
LOL. just as I was reading this thread refreshed twice, second time went live.

Like most others: ordered 11/27, shipping email 11/30

Mine is also in Louisville, KY. I'm in PA, says expected today 12/6 by end of the day.

I'll check back in the afternoon. If I see a UPS truck driving around school i am going to CHASE IT DOWN!

GL everyone else
[Nexus 4 General] kroovy:
I still have YBOD....keeping my fingers crossed
[Nexus 4 General] ikon8:
Mine is shipping too! Same as everyone else, I refreshed a couple minutes after I just checked it and now it's green. Looks like they upgraded to overnight shipping too so I'm supposed to receive it tomorrow.

Ordered 27th, received shipping conf. 30th.
[Nexus 4 General] BumbleG:
Any 13ers get any shipping emails yet?
[Nexus 4 General] IshTheG:
CSR conversation

I contacted Google about this yesterday. I demanded to talk to a supervisor and wouldn't end the call until I reached one. I told them about the YBOD and the supervisor transferred me to technical support. After talking to five different techs, I reached a high level google play executive tech support. He told me that he wasn't aware of the problem and that he will look into the shipping system. I was put on hold for around 15 minutes and he reported an error in the system that stuck a label status to shipping conformations. He said that he and his team will fix the problem and update the correct statuses as soon as possible and thanked me for informing him of it. Maybe this call was one worth trying!
[Nexus 4 General] rock7632:
my order is from the 13th. I got the shipping email on the 27th.
[Nexus 4 General] ikon8:
Yea, it's normal for the initial authorization charge to disappear from your online statement. Once they capture the funds it will show back up again.
[Nexus 4 General] PoisonWolf:
Still YBoD-ed.

Just turned green. Looks like they're seeing to it that all YBod-ed folks get their phones out ASAP. Scheduled for arrival tomorrow. Seems like a 1-day rush as opposed to a 2-day air.

Good night y'all.

@November 13th folks, I hope you get a green tracking info soon.
[Nexus 4 General] [hfm]:
Yes, it wasn't an actual cleared transaction it is just an authorization hold to make sure the card has funds. Depends on your financial institution how long it can stay on your account without clearing for settlement.
[Nexus 4 General] 4ktvs:
Green light, I was going to call google tomorrow. But now it look's like it's a go! Can't wait even if this is a x-mas gift and I did not buy two of them in time. :(

I may buy my self a OPPO Find 5 or HTC DNA if I can't make my self wait. That and for the last year and a 1/2 I have wanted a 1080p phone. LOL ( I am 4ktvs after all, more rez the better. :) )

Hope for every one to get there phones soon. :)
[Nexus 4 General] rstuckmaier:
Mine just changed. 12:06 local KY time, or 10 minutes ago.
[Nexus 4 General] phermey:
thats good info.
[Nexus 4 General] [hfm]:
To what from what?
[Nexus 4 General] jordanmc109:
Sounds like everyone should be bowing down to you haha
[Nexus 4 General] richardtribes:
Its official, my phone will arrive tomorrow and i ordered on dec 2. it sucks for a lot of people for the waiting time but DAMN i was lucky!!!!!

Good luck for you all.
[Nexus 4 General] mk92595:
Congrats guys. I'm on the 4-5 week list (8gb) :(
[Nexus 4 General] phermey:
i have often wondered if they will get your package for you.
[Nexus 4 General] trell959:
I've tried once before....they don't let you. :o
[Nexus 4 General] [hfm]:
Haha, you ordered on 12/2? Did you only order the n4 or did you order multiple devices?

Edit: never mind, 1.1 lb seems n4ish.
[Nexus 4 General] richardtribes:
Only a nexus 4 16gb
[Nexus 4 General] rock7632:
This is bull****
[Nexus 4 General] yokuyuki:
YBOD here turned green. Still 2nd day air, but arriving tomorrow. Good luck to everyone. I'm out.
[Nexus 4 General] trell959:
Dude.....just wait. It won't be that way forever.
[Nexus 4 General] yokuyuki:
Give it some time. Mine was yellow when everyone's was turning green and mine just turned green a few minutes ago while I was refreshing like a mad man.
[Nexus 4 General] rock7632:
I hope you're right. Its been like this for 8 days
[Nexus 4 General] kev30:
it will all be over soon guys
[Nexus 4 General] trell959:
Same here man.
[Nexus 4 General] [hfm]:
I suppose since they charged my card at noon mine might be shipping I just haven't gotten an email. In a fit of hilarity I now have three 16GB N4 orders in my play store history that link to the single wallet entry for 12/27. Two on 11/27 and one on 12/5. Between this and doing chargebacks from random play store developer accounts I don't know what to think anymore. Not that the rest of the issues being discussed are clear.
[Nexus 4 General] jakejm79:
I've chased them down before and they have given me packages, granted it was one street over from mine.
[Nexus 4 General] logic0verflow:
My status update.
[Nexus 4 General] ketonkss4:
Wow you've place three orders and ALL of them got shipped in good time.. I should have hired you to order for me..
[Nexus 4 General] Semitope:
Gone green as well.

Order date: Nov 27, 2012 2:00:25 PM PST

Shipped/Billed On: 29/11/2012

was on yellow since the 30th or so

Louisville, KY, United States	06/12/2012	12:22 A.M.	Origin Scan
[Nexus 4 General] 4ktvs:
A call for the shipping WIN!

Thanks for that call, It may have been just what we needed.
[Nexus 4 General] kroovy:
Mine went green 3 minutes ago, scan was at 12:26 AM local Louisville time. I am sure you will go green soon.
[Nexus 4 General] DroidDavi:
Hope its live
[Nexus 4 General] P00t:
Fail!!!

ITS AT 9!
[Nexus 4 General] ET3RNA4:
Good Luck
[Nexus 4 General] norazi:
NOTHING
[Nexus 4 General] InvalidUsername:
Nothing :( :(
[Nexus 4 General] Gleasonator:
quit getting our hopes up
[Nexus 4 General] mbk17:
Dat server lag
[Nexus 4 General] Daniel Dumile:
Its up
[Nexus 4 General] TwinkyOfHope:
Disappointing lol
[Nexus 4 General] munchy_cool:
no go 3am est
[Nexus 4 General] norazi:
Fail fail fail
[Nexus 4 General] Shftup:
hot dang
[Nexus 4 General] Ravynmagi:
Geez, page suddenly got really slow to load. Haha.
[Nexus 4 General] Mr. Droid:
3am EST and nothing again lol
[Nexus 4 General] irishrally:
maybe it's 1201
[Nexus 4 General] jameslfc5:
****! Still can't buy!
[Nexus 4 General] android.vibrant:
anything changed on Play store!
[Nexus 4 General] stopswitch:
OH YEAH, watch that lag.
[Nexus 4 General] rock7632:
whoever filed a claim please tell me what address you put for the shipper.

---------- Post added at 12:35 AM ---------- Previous post was at 12:35 AM ----------

I hope you're right. I'm so tired of this
[Nexus 4 General] phermey:
i am glad to see it all getting sorted for you guys. i know yall are happy happy happy.
[Nexus 4 General] jakejm79:
Yeah, I guess this YLoD was the only issue, especially since it should still arrive within the 1-2 week time frame. I'm super happy with my 8GB wasn't expecting that till Xmas.

For what it's worth I never spammed the proceed button. I'd actually sign out of Google and then sign in during the checkout process, took a couple of tries each order (and each time I emptied my cart and started fresh) but my orders went through.

I'm still gonna try for a shipping refund on the 2nd 16GB since it will have been 4-5 (I don't believe it will make it here tomorrow despite what UPS.com says) business days till it arrived from when Google 'shipped' it, since they took my money early.
[Nexus 4 General] Semitope:
Somewhat figured all that was needed was some waiting. I mean, we were given 1-2 weeks. Apologize for the constant harassment you guys gave the CSRs :rolleyes:
[Nexus 4 General] Dunnite:
omgomg UPS just updated and says it will arrive tomorrow!! I can't wait! this will be my first nexus device! order on 27th, 1-2 weeks.
[Nexus 4 General] rstuckmaier:
I was YBoD, 1-2 week group shipped on the 30th (or 29th depending on who you ask).
[Nexus 4 General] abowmedia:
Hell no, stil sitting in Limbo
[Nexus 4 General] Jayrod1980:
Oh Lord yes! I called 2 times yesterday and once tonight. I went as far as trying to get them to just cancel the RMA and make a new one... but since it had the label already they couldn't. Each time they said they would forward it etc. I kept a helpful one on the phone for about a half hour trying to get it all straight tonight. She told me before hanging up Prior to calling today I put in all the info for the exception. I just happened to be checking this thing right before I go to bed, and saw everyone getting scans who were previously YLoD. Well, mine changed too! Gold went green and the device will be here tomorrow. Sure hope this replacement is a good one! Been through 6 N7's, 2 N10's (kept the original... too tired to go on an exchange fest with a $500 tablet), and now my second N4. I even got a follow up email from "Adam" saying that he had good news that my phone had shipped.

For guys still stuck in the original limbo... honestly if you can, get the damn thing cancelled! If you really want to give the Play Store your money, I would seriously just start over. The atrocity of this besides what you have been through is that the support outfit is so disconnected from the shipping process. They should be able, by your situations, put you at the front of the line and push your order through. Although, if they could do that in the first place, I don't think any of us, especially you guys stuck from launch day, would ever have been in this mess. Holding out hope for you all... and will probably be back in some new form of limbo if this device has another crappy screen, scratches, heater battery, etc.

Launch Day LL3 ---> Defective Phone ---> RMA Order ---> LLYLoD ---> ???
[Nexus 4 General] phermey:
yah you know this guy deserves more than the one thanks he got. anyone seeing this should be heading over and thanking him.

http://xdaforums.com/showpost.php?p=35085491&postcount=34768
[Nexus 4 General] rock7632:
Anyone?
[Nexus 4 General] Jayrod1980:
Lol no way man. This is what they are paid for. If anything, Google should be apologizing to them, for putting up a CSR department with no tools, no weapons, and no info. They threw them to the front lines and gave them all a spork to fend off the unwashed masses rushing the gates... figuratively speaking.
[Nexus 4 General] ketonkss4:
Just make a new order and pray google shipping randomness will shine on you plenty of 4-5 week orders getting shipped. Hell we will probably get shipping for Team 5-6 Weeks next week!

I've given up on nov 13th extended limbo... we arent limbo level 3 any more we are that limbo 1... aka the untouchables.
[Nexus 4 General] Jayrod1980:
(855) 836-3987

ups-scs ga

bldg 1 dock door 54

2200 outer loop

louisville ky 40219
[Nexus 4 General] biggiestuff:
I'm so jaded at this point with my dealings with Google since the n7 I won't believe the update until the phone is in my hands but it is a bit more reassuring seeing the update indicating I will have it by tomorrow. Hard to believe I'd it is just now leaving Kentucky.
[Nexus 4 General] 4ktvs:
+1 to that and I was the first to thank him.
[Nexus 4 General] Jayrod1980:
I would be happy if I had an N7 that wasn't loaded with dead pixel or a screen trying to lift itself out of its housing. I went through 6 of them and none of them were right. My co-worker bought one, and it is absolutely perfect... no spongey screen, no dead pixels, perfectly flush. Every return I got was worse than the last.

My N4 and N10 have been the same. I'm praying that the one on its way tomorrow to replace my light bleed and half yellow screen original N4 isn't as bad as the bright orange spray effect and 5 points of lightbleed N10. Do some damn QC on these things! It's worth it in the end for your rep! Well... we know they don't care much about that given the ordering and shipping operation they are running.
[Nexus 4 General] jcsd1212:
Hey 1-2 weekers hang in there. I just checked ups and now says in transit and rescheduled delivery date for 12/6. I ordered on 11/27 at 1203 pst.
[Nexus 4 General] Jayrod1980:
Thanked the guy... in hindsight it seems plausible. Don't know how he even got to technical support. Most every CSR just says they sent an email to refer you to a shipping specialist.

Also, noticed my phone got scanned in at 11:33pm EST. That's pretty dang late for them for an origin scan. They must have ramped up their holiday shifts. If the phone is to get here tomorrow (UPS is at my house by 930AM or earlier every day) they must have flights running all night!
[Nexus 4 General] phermey:
i could only imagine what he was saying to the peeps as he climbed the chain. "are you aware of the problem? you are? then i need to speak to your boss."

it takes a lot of patience and well worded conversations to get to the guy that has no clue.

edit: EXTREME amount of patience i should say.
[Nexus 4 General] jordanmc109:
UPS runs the majority of their flights at night. Most of the flight over the CONUS at night is UPS and FedEx. Watch FedEx and UPS climb this list during the night: http://flightaware.com/live/fleet/
[Nexus 4 General] Hatzy:
Just checked mine and went from YLoD to green. Scheduled to be dropped off by the end of the day Thursday. Forgive my skepticism but I'll believe it when it actually happens. I've already seen too much tomfoolery going on with everyone else. This is a good sign though.
[Nexus 4 General] ketjr81:
I dont think it matters what address you put, but I seen this too. but I just filled in some "unknown" for street and put the Google number.

Originally Posted by DiNoise

I used this:

UPS / Google

UPS Customer Center

8100 Air Commerce Drive

Louisville, KY 40219

(800) 742-5877

couldn't find anything else
[Nexus 4 General] phermey:
your phone will probably end up in a van rather than a truck if it is running that far behind. i always enjoy watching the cargo van pull up because i know i am the 'overflow' that wouldnt fit on the last delivery truck for my area. which means i am not on the last delivery truck for my area.
[Nexus 4 General] Jayrod1980:
Good to know, and it would make sense given that day flights (at least departures) are dominated by passenger travel. Good use of busy airports and all that. Also probably maximizes their ability to get packages onto trucks prior to roll out in the morning.

Enough BS from me. I'm going to bed! WhenBearsReign, cancel that order man!

---------- Post added at 01:04 AM ---------- Previous post was at 01:01 AM ----------

One last post. Yeah... UPS even loads up fricken U-Hauls and such right now in my area. They make the shady transfer to their home delivery trucks in the grocery store parking lot near my house. Hard working guys. I used to hate UPS due to some bad deliveries and all, but the service at the end of the chain has improved a lot in my area the past 2 years.
[Nexus 4 General] rock7632:
And you got the green after doing this?
[Nexus 4 General] ketjr81:
Over in the YBOD thread some users with and without using the claim went green. It doesn't look like putting a tracer on your shipment helps in this case.
[Nexus 4 General] Jayrod1980:
The address I gave you is literally the place where the N4's ship from 8 miles from the airport. Don't know if that had any effect... don't supposed it did given that I only put the tracer out a few hours ago. Couldn't hurt. At least it would get UPS into investigating where the thing is. Use the address I gave you, it's the return address from my actual UPS N4 box.
[Nexus 4 General] 4ktvs:
That's a crap load of planes going to get the n4's, thanks.
[Nexus 4 General] ketjr81:
Yeah, if that is the return address it seems like the best.

If anything it wont hurt, if your order still shows up with the yellow box then they need to figure it out. Plus once they know its in transit, tracking will go green.
[Nexus 4 General] rock7632:
Thank you, I'm doing that right now
[Nexus 4 General] mobileboost:
I just checked my shipping and as of 11:54PM my phone was put into shipping. It was doing nothing, but I did call them and ask for a return on my shipping I paid for.

My Notice is from

Louisville, KY, United States	12/05/2012	11:39 P.M.	Origin Scan

United States	11/29/2012	3:53 P.M.	Order Processed: Ready for UPS

It says I should receive my phone tomorrow by 5:30pm

I'm in Central time zone in SE Wisconsin
[Nexus 4 General] rock7632:
Okay so I just made the claim. Does the status show the tracer thing right away or does it take some time because its not showing anything right now

edit: never mind. It just updated to tracer request
[Nexus 4 General] jim.k.yee:
Never knew UPS delivers this late lol, too bad I live on campus and the mailroom is not open this late =/
[Nexus 4 General] mjpado:
Just went GREEN!!! I ordered 2 Nexus 4 16gb on the 27th at 5:54pm EST. My order fell in the 2-3 week period, today at 11:40am I recieved my Order Confirmation. Tonight at 11:54pm UPS updated, it says: order processed 4:08pm then origin scan 11:54pm, in transit on time for delivery tomorrow afternoon. That seems pretty fast since I live in Rhode Island. I take it. Very Happy tomorrow will be a cool day.
[Nexus 4 General] jordanmc109:
Ya my campus mailroom only seems to get one UPS shipment per day. Hope my N4 is on tomorrow's or I will be waiting until Friday :/
[Nexus 4 General] serialtoon:
Mine just states "exception". I was a 1-2 week ship window person.
[Nexus 4 General] lunatic16:
Order Date: 27 November 2012 14:03:37 UTC-8

Nexus 4 (16GB)

Estimated Ship: 1-2 weeks

Still nothing :( Google Wallet still says pending and I have no new emails from since the purchase receipt on the 27th November. Stuck in limbo it seems.
[Nexus 4 General] brar.arsh:
Congrats to all.. It's finally shipping... Hopefully 6th is the day!!!
[Nexus 4 General] gnatman:
My 1-2 week window shipment just went to having been received in Louisville, KY as of 1 hour ago, so it looks like they're working through them.
[Nexus 4 General] adi_scorpios:
I just checked with no hopes but now I lost my sleep . Cant wait till I see it in my hand ...
[Nexus 4 General] just4ivaylo:
The almost $400 pending charge from Google just disappeared from my card. I ordered on the 1st of the month (16 GB). What does it all mean!?! :laugh:
[Nexus 4 General] alialhafidh:
New Info from a Rep

Just talked to a great sales rep. He told me that my order (Nov. 27th 5:28PM PST) would be shipping on Friday. So I'm guessing that if whatever he told me is true, then any other order on the 27th might be piled in as well. Good luck everyone!
[Nexus 4 General] eclipseblur954:
Your phone hasn't shipped yet
[Nexus 4 General] Tweezydak1d:
Ordered mine in the 28th wich landed me in the 4-5 week bracket and I called up google and they said I wont see mine till the 1st week of jan. Which im not surprised. Just thought id share
[Nexus 4 General] Mghffany529:
Will sell my S3 for it
[Nexus 4 General] just4ivaylo:
Yeah, that would have been my guess. I wasn't expecting it to...I just wonder why I had that charge and then it went away.

Amazon screwed up the Paperwhite launch, Apple screwed up their Mini launch...and Google...well...
[Nexus 4 General] ketjr81:
I've seen other people on here post that it can go away, then will charge once it ships.