yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] ccgabe:
I am not whining...

I am just pissed that a technology company the caliber of Google has such a piss poor way of handing business. Although I am happy to see anyone get their phone it is most irritating Google has absolutely NO respect for their customers when the do what they are doing. Can they do better? I sure hope this not their best. I can understand a shortage and all kinds of things I don't understand their shipping orders in two days when others are waiting 4-6 and NOTHING. That is stupid, irresponsible and a downright sorry way of doing business.

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Signed the petition long ago. Do you think it is doing any good?

---------- Post added at 10:08 AM ---------- Previous post was at 10:08 AM ----------

Signed the petition long ago. Do you think it is doing any good?
[Nexus 4 General] Ftwisawesome:
I completely agree with you.

Those other 2 who are disagreeing I agree in one way with you guys but then I disagree.

you own a orange juice shop down the street and you are beginning to fill up the glasses you are about to serve, a person comes to buy one of of you.

You tell him wait for 1 minute.

Then another guy approaches right away and asks if he can buy one as well you also quote 1 minute.

After filling up the drinks, you decide to serve the 2nd guy. Now that's exactly how Google is treating their customers and it's not nice.

Prioritization they f***ing suck at. Now could either of you 2 disagreeing with the person bear to watch that you came first in the que and they get served first but not you? NO, no one can bear that, that's just plain ****ing ridiculous.

If any of you idiots have heard of a 'que' it's what we would use in most places for people to order something to avoid fights/pushing and enforce fairness and fair trade.

Yes I completely agree that was the time quote given but what the f*** really the only reason the guy is complaining is because it's really unfair to see peoples orders getting shipped when they ordered after you did.

He wouldn't be complaining right now if it wasn't because of other peoples orders getting shipped out after you and placing orders right at that after you as well.
[Nexus 4 General] munscd:
It looks like my device may be on it's way (hope this isn't going to jinx it) as well - ordered the 8GB on 11/13 (USA), filed complaint with the BBB 12/15, Google received complaint 11/17. Thanks to the person who recommended we subscribe to UPS MyChoice, because like another said the UPS email came and I haven't heard anything from Google, and haven't ordered anything else from Google (especially given this fiasco). Will update if for whatever reason this ends up being a false alarm (though it would be worse than those CSRs if it were); maybe they're just sending me a picture of the device to taunt me.
[Nexus 4 General] itpromike:
Most people's quoted shipping time was 1 - 2 weeks however they have actually been waiting for 4 - 5 weeks with no explanation or updates to their status. All the while people who ordered and got a shipping quote of 6 - 7 weeks are getting theirs in two days. Then you have those who payed nearly $400 between the device and shipping but received a defective/broken unit. They've submitted for a replacement device and have been waiting for weeks to receive a device that is not broken when again they've already payed $400 of their own money for. All the while still people are ordering with a shipping estimate of 6 - 7 weeks but are getting theirs in 2 days. Lastly you have those who have ordered, been waiting for weeks and only when they call for an update does Google tell them that their order was cancelled and the only explanation given was the equivalent of 'oops, my bad'.

All that to say, luck has nothing to do with running a poor retail operation where people are PAYING MONEY for a quality of service that they are not receiving. So yeah your comment is more applicable to something people are receiving for freer and are complaint rather than something people are spending hundreds of dollars on and have received nothing in return.
[Nexus 4 General] Deeco7:
Believe it or not, I am still waiting for any news on my order placed on Nov 13th, UK.

Seriously this is unacceptable, I will demand full refund of the asking price of the device.
[Nexus 4 General] James.UBC:
I agree.

I've been patient but going 1 whole month without a phone to develop with is driving me nuts. Ordered on the 13 in Canada and still no word.
[Nexus 4 General] ctowne:
So you guys know how I made 2 separate RMA orders because I had to change the shipping address... Well the order from the 16th has just shipped and the order from the 4th, the one they couldn't cancel, is still pre-order. Google is so fu*ked its ridiculous. All in all I'm just glad my replacement is finally on its way.
[Nexus 4 General] James.UBC:
whoa where'd you get that from? which country? O.o
[Nexus 4 General] scandalousk:
It's fake...
[Nexus 4 General] DowntownJeffBrown:
Really Lol well we know who hasn't read ANY posts Lol. Its from Nicaragua duh....;)

Sent Using Tapatalk 2
[Nexus 4 General] yakapo:
Does anyone know if they are using ups or fedex? We are going out of town and I'm hoping I can reroute the package to the address we will be at if it ships. I don't want it sitting on the porch for a week in the freezing weather.
[Nexus 4 General] aall034:
My RMA shipped today

Sent from my Nexus 4
[Nexus 4 General] ctowne:
UPS

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Me too!
[Nexus 4 General] kingwaffle:
UPS
[Nexus 4 General] dirtyhamster73:
Love seeing people who ordered rma's after me ship. No really, it's great. I'm doing cartwheels for you guys. :rolleyes:
[Nexus 4 General] dark alex:
Yes. The day before it was actually shipped I contacted them to know if my order was okay as I had some errors during order process and there was no confirmation other than we have received your order.

They told me they will ship the device on 19th
[Nexus 4 General] ctowne:
Hehe I'm glad I had to change my address :beer:
[Nexus 4 General] Mindfreak14:
Whats hppning guys??...Hardly heard any "Wohhooo!! Mine shipped" posts!?!? in the last two days here...Is Google already in Xmas Holiday mood!! leaving us frustrated & waiting for our devices :( :@
[Nexus 4 General] ctowne:
My rma shipped this morning :thumbup:
[Nexus 4 General] okplaya:
12/1 RMA here. Received shipping email 3 hours ago. Tracking number inactive right now.
[Nexus 4 General] oasis9389:
I really thought i'd see a shipping email before xmas, i am a 4-5 weeker from november 28th.. I guess not =(

Once it does ship, I am going to miss the excitement I get at hear my inbox notification go off.
[Nexus 4 General] boondoc:
hey, we're not sure but by any chance did your rma ship today?
[Nexus 4 General] ctowne:
Mindfreak was acting like he hadn't read any of the this thread and asked if anyone shipped.
[Nexus 4 General] ntt1409:
It'sss shippppppppppppedddddd hooorayyy
[Nexus 4 General] dirtyhamster73:
I'm staying off this thread today but I am beyond pissed the **** off. No offense anyone but this is friggin ridiculous.
[Nexus 4 General] boondoc:
lol i was just being factious but as rma and new stock are separate i don't think your case has much to do with people still waiting on their initial orders.
[Nexus 4 General] ctowne:
Sorry guys, didn't mean to offend anyone.
[Nexus 4 General] vikramhere:
Ordered N4 16gb on Dec 14 using debit card and today the amount that was on hold in my bank account under google, is no longer on hold and it is back into my available balance. Should I be worried?:eek:

Current order status stays and reads as Pre-Ordered.
[Nexus 4 General] boondoc:
this is normal.
[Nexus 4 General] theTqM:
Yep. The core of the problem is probably the fulfillment system that Google has setup with between themselves and LG. Googles databases are exactly what all of us see on our accounts, no reason for them to be screwing this up alone, they have everything they need, which makes it such a stupid situation.

I don't think the petition will do much good, but I do think Google will say something after they have finally caught up with the demand, and I have a feeling that it'll place most of the blame on LG's raw material shortage and the logistics between the two of them.
[Nexus 4 General] scandalousk:
No, no need to be worried. They did the same with mine although on the 14th of December. They are just checking if your financing is in order. They'll take your money when they will ship the phone, or shortly after.

We should get out the pitchforks and torches and start marching to google headquarters :p
[Nexus 4 General] ctowne:
Just got an update on my Dec 4th RMA order. I've been talking back and forth with a CSR trying to cancel it and he says it is scheduled to ship within the next 24 hours. Hopefully this means that most RMA orders will ship by tomorrow :thumbup:
[Nexus 4 General] dirtyhamster73:
You didn't! My comment wasn't directed towards you at all ct! Just this process in general and how backasswards Google is.

I know I quoted you but I didn't mean to direct towards you. This isn't your fault, or anyone's. I've just had it.

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Pitchforks? It's beyond pitchforks. It's time to bust out machete's.
[Nexus 4 General] boondoc:
you reaaaaaaaaaally like machetes don't you...
[Nexus 4 General] Riyanweb:
Is their any Dec 14 that are still waiting out their ?
[Nexus 4 General] dirtyhamster73:
Why ? Have I mentioned machetes before???
[Nexus 4 General] boondoc:
pretty sure the vast majority are.
[Nexus 4 General] ctowne:
You posted the same post like 5 times
[Nexus 4 General] kingwaffle:
I emailed just to be sure and got the same answer. Clock starts ticking when my replacement ships.
[Nexus 4 General] boondoc:
no... but you did just mention them 7 times in one post
[Nexus 4 General] jmcsk8:
I would hope so. Only 6 days when it is "estimated" 6-7 weeks.

I ordered on the 14th as well and was sent an email saying Jan 30th is when I can expect it.

Now how true that is, no idea. But I think it's only fair if others get theirs first that have been waiting much longer than 6 days.
[Nexus 4 General] dirtyhamster73:
Omg, didn't even see that! But I only posted it once!

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No idea how that happened, I hit "submit" once.
[Nexus 4 General] BrothersFighting:
Anybody know the secret to cancelling a 11/13 limbo order? Still no info on my order even though there are 4 supposed "specialists" on the case. Last week I was told my best option would be to let them transfer me to "refunds and cancellations" cancel then wait until next year when the demand isn't as high. Now I'm told they can't help because my order is outside the 1 hour limit.
[Nexus 4 General] dirtyhamster73:
Oh wow, and we did! That's a first!

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They seriously told you to " wait until next year when demand isn't high"???
[Nexus 4 General] BrothersFighting:
Yeah! I thought the guy was joking but he was serious and transferred me. I told that person it was b.s. and I didn't want to cancel to which I ended up transferred to a CSR who "seemed" helpful. But that was like 10 days ago and still no info. I ended up buying a phone from a friend and now I just want to cancel my limbo order/ tired of Google holding my funds hostage on my cc. I've tried to get transferred again to this so called "refunds and cancellations" department but I'm just told it needs to be passed to a specialist and wait 24-48 hours.
[Nexus 4 General] dirtyhamster73:
They are unbelievable.

So I called about my RMA to which I was told I'm still back ordered. The rep sent me an email about how it'll be 3-5 weeks, to which I replied very ugly things, about Google. This is the email I get in reply to my email. I swear, these reps are sitting there laughing at us, I think it gives them great pleasure sending emails like this.
[Nexus 4 General] bruestle2:
That seems like a pretty standard response. It isn't like he is allowed to start cursing back at you.
[Nexus 4 General] dirtyhamster73:
My " they are unbelievable" comment was about brothersfighting situation, not about my email. And I don't expect them to start cursing back at me, my rant wasn't directed towards them at all. But the last thing I would send someone who is frustrated about waiting almost 3 weeks for a RMA is an email about sharing my rant with Google, because we all know they won't. A response that I would have sent would have been "sorry, hang in there". Just that's just me...

And that's not the first time he's sent a response like that, it's a canned response and I've had it up to the sky with these canned responses. I believe we deserve better, more personable responses.
[Nexus 4 General] Jayrod1980:
Dirty, we are limbo buddies for life it seems. I'm five days behind you in wait time but I'm getting the same responses from Google. I got 10 my choice notices last night, none of which were from Google. On the bright side, the carbon fiber skin from skinomi looks awesome and feels pretty good. Much easier to apply than the bse skin. The front wet screen protector they use however is awful feeling, all rubbery like xo skins.
[Nexus 4 General] ctowne:
Tracking # from 5am isn't showing up in the UPS system yet
[Nexus 4 General] iceberg4:
So most of the 2-3 weekers got their phones right???
[Nexus 4 General] dirtyhamster73:
A rep told me that a shipping specialist replied and said my phone shipped two days ago and if I don't have a tracking number in 24hours to call. The rep said that the reply was to another rep that I was communicating with and that she was just going to go ahead and reply on behalf of that rep and tell the specialist that I have not received the phone or a tracking. No more than 5 minutes later she sends me an email saying " oh, your RMA is actually on back order, you'll get a tracking when it ships". It's responses like this and the lies that they tell that are really just making me insane. Obviously they have RMA stock in so why are we being told that we are still on back order? Meanwhile people who ordered an RMA days, week, after us got a tracking in the last 24hours? And you can't tell the reps this is happening because they just say it's not true, that it's impossible people are getting RMA tracking because they have no stock. I mean, what do we do? Nothing. And that stinks!

I want to see the carbon fiber skin...I did white carbon fiber, ghost armor, on my white sgs2, I took it off in less than 2minutes.... hated it! Made the sgs2 look cheap. But I bet black carbon fiber must look nice.
[Nexus 4 General] BrothersFighting:
Now I can't cancel because

Update: So I argue to try and cancel my order then it magically ships WTF.
[Nexus 4 General] iceberg4:
Most of the 2-3 weekers got their phones right?
[Nexus 4 General] dirtyhamster73:
I have no idea... Not really keeping track of when people called for their RMA and how long they've been waiting and when it's been shipped... I'm just seeing a bunch of people today saying they got a tracking.
[Nexus 4 General] estallings15:
Checking in. Any LL3's left? I certainly hope not.

The RMA situation blows. I'm sorry you guys are having to wait so long :(
[Nexus 4 General] MAJED.y:
When I decide to switch from Samsung to Pure Google I got this,form google support.

Ordered at 11/27.

You "Maybe" get yours when we have stock,,, or wait till 2013/1/30 as a max!.

Just Shoot me.
[Nexus 4 General] DowntownJeffBrown:
Anybody heard from Bear at all? Or did he just get his phone and forgot about us all.

100 more posts people.

Sent Using Tapatalk 2
[Nexus 4 General] Gibsonflyingv:
His got shipped a while ago I think. I remember him posting about when the YLoD was happening.
[Nexus 4 General] Deeco7:
Yes. Nov 13th.

:crying:
[Nexus 4 General] DowntownJeffBrown:
Yea I know he got his phone I just figured he would stick around and help people like he said he would. I don't blame him though...

Sent Using Tapatalk 2
[Nexus 4 General] Gibsonflyingv:
Haha, if I had my shipping label, I'd be so done with this thread. I totally don't blame him at all.
[Nexus 4 General] dirtyhamster73:
:eek: LOVE!!!!!!!!
[Nexus 4 General] munchy_cool:
I am still here peeps reading all the posts ...:)
[Nexus 4 General] DowntownJeffBrown:
Me to Mr Muchy :thumbup:

Sent Using Tapatalk 2
[Nexus 4 General] munchy_cool:
yeps ....waiting for all peeps to get there devices ...
[Nexus 4 General] James.UBC:
figured as much :/

blah

whoa we're nearly at 800 pages O.o
[Nexus 4 General] devhnh:
They emailed me invalid link to reorder. Is there a way to open it?
[Nexus 4 General] jakejm79:
Warranty is the same from LG whether you buy it on ebay or from google. True you can't RMA it with Google, but with people waiting 3+ weeks for RMA's you will get a quicker turnaround from LG. And I don't believe the percentage of units with problems is that high, I have had 3 and they have all been fine.

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None of them appear to be buy it now listings, they all went the full time of the auction.
[Nexus 4 General] itpromike:
I'm so close to just saying screw it and get it on tmobile.
[Nexus 4 General] jakejm79:
Having worked in several restaurants it does almost work in this way some of the time, business will often serve customers out of order if it is more efficient to do things that way. Example, a 2 person table that is seated right next to the waitress station will often have their orders taken and be served prior to an 8 person table on the other side of the restaurant since the time needed to process the 2 person table is much shorter than the 8 person table.
[Nexus 4 General] rgt247:
I have been following this thread and the uk one for a while. I ordered mine at 11.05am 5th Dec only had an email confirming order. In the 5-6 weeks bracket so mid January for me. Preorder on Play Store.
[Nexus 4 General] chronus719:
Hey all, just wanted to give you an update on the RMA I ordered on 11/30 at 11:58pm. I finally got a shipping email from Google, and it is showing an Origin Scan in Louisville.
[Nexus 4 General] LilDeamon:
I am in the same position as you, ordered a few hours later though.
[Nexus 4 General] sga999:
I received N4 on 12/10 (2-3 weeker from 11/27). I called about GPS issues, but decided not to RMA yet. But on 12/12, I decided it was time. I called the night of 12/12, received email on 12/14 with the link to reorder and the shipping label. It appeared as pre-order in the Play Store until today, 12/20. Today I got email saying it has shipped, and pre-order has changed to shipped. It shipped from Louisville this morning, it says 2 day shipping, but it doesn't say when it will be here yet.

DirtyHamster74, I can't imagine what's going on with yours. Then again, none of us can imagine how there would be almost 4000 pages on this topic. I've enjoyed reading your posts, and I really hope you get yours soon!
[Nexus 4 General] rgt247:
Glad I am not the only one. I can wait ! My current Phone is htc wildfire so a big improvement I hope !! :)
[Nexus 4 General] LilDeamon:
HTC Cha Cha with a broken keyboard here. :( From what people have said we can't expect it to ship until after 2nd Jan. D:
[Nexus 4 General] boondoc:
Looks like RMAs are the only things going out now. good luck dirty
[Nexus 4 General] dirtyhamster73:
Thank you very much, you too. Haven't heard anything yet...so we'll see.
[Nexus 4 General] Tominok:
I am stuck with Nokia 6303 Classic. Any phone would be better than this. But Nexus 4 would be the best. :fingers-crossed:
[Nexus 4 General] ccgabe:
It's just short of a month.

It is amazing that a company this size cannot handle

this issue in slightest professional manner. This is the most screwed

unprofessional mess I have ever been subjected to in all my 71 years.

If I don't hear something in the next few days I will be canceling and

picking up a Galaxy S3. Screw Google and LG and the horse they

rode up on! At my age I could be dead before it gets here.
[Nexus 4 General] NYCguy2020:
Same here just got the email.Placed my RMA on the 14th btw.I called Google yesterday and was told the standard/canned message that wait time for replacement is 4-5 weeks.

Hope this one doesn't have the yellow tint and heating issue that my first phone has.
[Nexus 4 General] dirtyhamster73:
*right hand on heart, stumbling side to side, Fred Sanford style*....Oh, oh, my heart, I'm coming to join you Nana, I'm coming to join yooooou"!!

My rma shipped! *drops dead*
[Nexus 4 General] munchy_cool:
congrats
[Nexus 4 General] dirtyhamster73:
Thanks munchichi!!!! How's yours? Everything good?
[Nexus 4 General] hisdigness:
WOOOOHOOOOO!

Grats Dirty. What a ******* nightmare!
[Nexus 4 General] chronus719:
I'm gonna murder someone. Defaulted to the wrong address on the RMA. Called Google 2 weeks ago and they say wait for tracking number and call UPS. I call UPS and Miss Bonquesha is giving me lip and saying they can't do anything because they don't have a shipping address from Google. Tells me to call Google. Call Google and they say that everything is fine and (in nicer words) Miss Bonquesha doesn't know what the hell she's talking about. This has been one of the most godd*mn frustrating experiences of my life.
[Nexus 4 General] dirtyhamster73:
I'm sending google my hair dresser bill....I have about 20 gray hairs because of them that I have to have covered up. But funny how the second I saw the "great news, your replacement device shipped" all my angst went away, all is forgiven. Unless of course I get another bumm n4. Chances of that are hopefully slim to none.

Sshhh....don't anyone say otherwise!
[Nexus 4 General] CMNein:
I'll be holding onto the device it's replacing until the last second, don't feel like finding out the replacement sucks 10 days after receiving RMA. They pinged (pre-authorized) my CC for the 2nd day in a row, although I haven't received any notification of any kind.
[Nexus 4 General] itpromike:
So I got a package delivered today. I got so excited... Until it said USPS. Google ships UPS not USPS. right?
[Nexus 4 General] kingwaffle:
correct
[Nexus 4 General] dirtyhamster73:
Right, ups.
[Nexus 4 General] DowntownJeffBrown:
OMG IT SHIPPED!!!! Its about f-ing time I'm so happy for u Dirty:D

Sent Using Tapatalk 2
[Nexus 4 General] NYCguy2020:
This is actually true.I got my Nexus off ebay (sealed) the phone had a yellow tint overall and the bottom half is actually yellower than the top (can only be seen against a white background) and it seems to get really hot with moderate use.I contacted Google,verified the IMEI and explained my issues and told the Rep that i didn't get the phone directly from the play store.I was suggested to contact the original owner (ebay seller) and have him email his info along with mine..i.e full name,shipping address and gmail and request the warranty/ownership to be transfered to me...

So i did just that and thankfully the seller was very nice/helpful.he contacted Google and gave them all the info they needed.It took 24 hours for thewhole process to complete, after which i was able to place an RMA directly from Google...RMA was placed on the 14th and today i received my shipping notice.phone should be here tomorrow.

Good luck to everyone!
[Nexus 4 General] NYCguy2020:
Hahahahah...finally.Congratulations!
[Nexus 4 General] dirtyhamster73:
*does booty dance* Its a Christmas miracle! Let's celebrate! Movie on YouTube?
[Nexus 4 General] DowntownJeffBrown:
~Dirty Dancing Dirty Dancing Woot Woot~

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[Nexus 4 General] dirtyhamster73:
Bhaaaaaaaaaahaaaa!!! That top one is killing me! You're the bestest!!!
[Nexus 4 General] DowntownJeffBrown:
You bet what movie u wanna stream beautiful:D

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[Nexus 4 General] NYCguy2020:
We should all watch some android porn today lol