yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Sigvaldr:
While there is undoubtedly truth to this, the real question would be whether or not XDA could serve as a representative sample of the population that ordered this phone. At the very least, reports in this thread can give us a very general idea of the Nexus 4's shipping status so we can make some basic estimations as to when it might be back in stock. Another thing to remember is there are probably plenty of people who have received their Nov 27th orders, but haven't said anything online. If anything, this reveals more about Google's problems with shipping phones in the order they were received than what the stock situation may look like.

The fact is, absent an official statement from Google, the best we can really do is wait and hope. Shipping confirmations in this thread are a reminder that the phones are indeed getting out there, and thus each one can be considered a (tiny) step toward seeing more stock arrive in the Play Store.

That said, it's still driving me crazy. It's one thing for people who already have a smartphone and just want an upgrade. I don't have a smartphone right now, so there's nothing I can use while I wait (I have a flip phone, but what I really need is data/internet/maps on the go). I just hope I can get one before I'm driven to a more expensive (or cheaper and crappier) option.
[Nexus 4 General] crberus81:
I have not been given a reason besides them blaming me for the canceled order and the oh so common it must be an error response.

Currently a 'specialist' is looking into it lol

---------- Post added at 10:24 PM ---------- Previous post was at 10:19 PM ----------

They literally said it was me who had canceled the order. I asked why after a week of making a stink of finding out what's going on with it and 6 phone calls and about 15 emails I would cancel my order in clear violation of Googles cancelation policy. Then it became an ordering system error. Ugh.
[Nexus 4 General] SupaDupaFly24:
Those looking to buy T-mobile will have the Nexus 4 available to purchase on their website Jan 23..I am hoping the Play Store will have it available the same day.

Source: http://www.androidcentral.com/t-mob...rough-google-play-nexus-4-all-tmo-stores-soon
[Nexus 4 General] markupdown:
My supplier (priceusa) just received shipping notification! It's on it's way, babe!

8GB

Bought either late 27th or early 28th, November (8-9 weeker)
[Nexus 4 General] blade_:
so its our time!!!(8-9 weeker :P )
[Nexus 4 General] drizzy.d:
I ordered my nexus 4 in the UK play store on the 5th Dec with a shipping estimate of 5-6 weeks. My nexus 4 was supposed to ship on the 16th Jan but I still haven't received any email yet. I'm quite disappointed in Google.
[Nexus 4 General] Evostance:
Same. Still waiting..
[Nexus 4 General] Pentode321:
Same

Ordered 10.Dec.2012 5 to 6 Weeks. :( No email just says Pending on Google Wallet. That is 23rd, Jan,2013 I think so yours should be 18th,Jan,2013 as last date of posting. Do not know if any orders work within those rules.

Trevor
[Nexus 4 General] Chad_Petree:
I though the nexus 4 would be back in stock by now since the nexus 10 has been on sale since a few days now, guess I was wrong :( im so desperate :(
[Nexus 4 General] cvfl:
HOLY MOLY!!!! Play Store just updated my status to Shipping Estimate Jan 2, 2013!!!!

Wait, it happened today, and it's Jan 16th.

Am a US Play Store, Nov 27 2012, 2x 8gb 4-5 week. FWIW.
[Nexus 4 General] lennydude:
Hello Google

I am not sure what to think anymore?

I have always tended to be pro Google until this fiasco with the Nexus 4.

Still love Android but Google..............................

There are over 4 thousand posts on just this one thread on just this one site and how many of them are negative?

Wow.................what a way to practice good customer service!:rolleyes::rolleyes:
[Nexus 4 General] Eric-1987:
I know the wait sucks but at this point theres not much else they can do.
[Nexus 4 General] lennydude:
Maybe

Do you agree with the notion that Google is intentionally not selling the Nexus 4 because they are

undercutting the competition (T-mobile) ?

Have heard this many times and it seems to make a lot of sense...................
[Nexus 4 General] ShaunMichael80:
4000 posts? Try 4000 pages!!!
[Nexus 4 General] lennydude:
OMG..........

nice catch..........

Your right...........................doesn't Google read these forums?

What a mess ............ i for one will not forget it either !
[Nexus 4 General] TypoCorrecto:
Yeah, the wait and silence for the most part from the parties involved is extremely frustrating but all we really can do is wait. I've been saving up to get a N4 and N10 in one purchase so like many I'm getting extremely anxious...
[Nexus 4 General] Jayrod1980:
Try 42k posts and over 2m views

Sent from my 5th and final Nexus 4
[Nexus 4 General] ShaunMichael80:
Thankfully guys after waiting 8 weeks... My phone will arrive tomorrow! :D:D:D
[Nexus 4 General] cvfl:
And hardly anyone flaming each other. Thanks Google, for being the one to bridge the gap for us all to hate,
[Nexus 4 General] Saran.:
I know this is N4 Forum. But I was wondering what would be the reason for even the bumper is out of stock for so long. Even if the estimation went wrong the production ramp up / resumption should have taken place by now. Unlike LG who may be using same production line / assembly facility for both N4 and LGO G, the bumper is unique and should be on a independent line for the OEM. Finally I cannot imagine raw material shortage as the reason for $20 a piece item that does not require many components and assembly.

Is there a reason why Google stopped this bumper? Is there a reason for N4 is not back in play store for more than 6 weeks now? I hope there is no link between these two.
[Nexus 4 General] siwilkins:
Yes, and no. If you take the current UK situation as an example - there have been periods when a lot of people who had been complaining about the problems did come back and say they had received a shipping notification. However, as far as I am aware, only one customer has done this on XDA in the whole of January. People have been checking the forum, and posting every spurious indication that something might be happening, so it's pretty likely they would post when they have received indication that their phone has actually shipped. This definitely does imply that basically, Google have effectively not been shipping to the UK during January.
[Nexus 4 General] Evostance:
Never received any shipping confirmation, despite them saying it would be shipped yesterday. As per their email, I've contacted them asking what is going on.

I know it said I would get it 24 hours after shipping, but they did say if I hadn't received the email on the estimated shipping date to email them!

The whole process is a joke. I work in service management and if I treated any of my customers this badly in terms of communication, I'd probably be in for a disciplinary at least!
[Nexus 4 General] daglesj:
I put a post on Dan Cobley's Google+ Page to that effect myself.
[Nexus 4 General] bw224:
5th Dec order

Have you had a reply yet?

I ordered 5th dec 10am. 5-6wk. Shipping estimate 16th Jan but no confirmation email. It still says 16th on google play account.

Before the 16th, I had sent a couple of emails (via contact us) and received that automated reply (i.e. wait til 16th evening) instantly etc. This morning I sent an email the same way and no reply......
[Nexus 4 General] GalaxyNexus19:
Hey guys,

I ordered mine on the 6th December in UK with 5-6 weeks estimate. Was told it would ship by 16th Janaury, gave google support a call, rep told me that it should ship by tomorrow or latest the start of next week. :( its so bad that its taken so long. I heavily advise ringing when you receive your device (when it happens) to get your shipping reimbursed.

Please keep me updated if you hear anything.

Lucas (London UK)
[Nexus 4 General] Evostance:
Nope, same as you.

Was told this week by my order confirmation, emailed them yesterday and for an immediate response. Was told to email them if I didn't hear anything by yesterday. Emailed them this morning and had no reply.
[Nexus 4 General] drizzy.d:
My nexus 4 was supposed to be shipped yesterday but I still haven't received an email. I have contacted them today but I'm still waiting for the reply. :(
[Nexus 4 General] lennydude:
Way to go Google.

They must be using the Ostrich method of doing business.

Stick their heads in the sand and maybe their incompetence will go away?

I guess my issue with all of this is.................if in the future i buy something from them and have

any kind of issue whatsoever that needs their help??? If this silence and lack of customer contact and service is

any indication of their business model...............all i can say is WOW :rolleyes::rolleyes::rolleyes:
[Nexus 4 General] crberus81:
Who is this Dan Cobley guy? Ha maybe I should post there too since I just got another email from a supervisor advising me to reorder the nexus cause they can't fix a canceled order that I didn't cancel. :banghead:
[Nexus 4 General] siwilkins:
He's a bit like the honey monster, Duracell bunny, etc... someone who Google UK occasionally put on marketing material to give a "face" to their brand, but who very rarely says anything and quite possibly doesn't actually exist.
[Nexus 4 General] bw224:
Maybe calling them up like Lucas did would get a better response. I might do this after work if the line is still open, but don't really expect anything positive.

My HTC Desire (froyo) is getting a bit boring now.....
[Nexus 4 General] Evostance:
Any idea what the UK number is. I was going to do this but can't find the UK number. Just seems to give me a USA one..
[Nexus 4 General] trueblueram:
http://www.androidauthority.com/nex...ld-out-popularity-explained-lg-france-148214/
[Nexus 4 General] bw224:
5th Dec order

0800 328 6081

If you call let me know what they say! If you ordered 5th Dec too, you would hope the answer you get is the at the very least the same estimate as what Lucas got.

Tried to post source links but won't let me because I am new user. Found the support number from when you go into cancelling/changing orders (Google support). Google the number and should be the first link. Also found on another forum.
[Nexus 4 General] Evostance:
Thanks

OK so the guy I spoke to wasn't 100% sure, however he raised it with the shipping department as he said a 6 week wait time is a bit ridiculous, however they're running very low on supplies.

Just got to play the waiting game I guess.

At least Google's customer support are very pleasant and friendly.
[Nexus 4 General] bw224:
6 weeks is probably the longest I have ever waited for anything to be honest. I wonder how they are actually distributing stock they actually have? Reading some other forums suggests it isn't quite first come first serve..

Just received this a few minutes ago, pretty the same response as yours.

Thank you for contacting Google. I understand that you have concerns about your order that was placed last month. I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

Thanks again for your patience and understanding.

Kind Regards,

Chatrise

Google Support Team
[Nexus 4 General] Evostance:
Funny, I JUST got this email:
[Nexus 4 General] f00l5g0ld:
Just thought I'd sign up to share some info I just got...

I have just spoken to the google support team (0800 328 6081), who told me they are currently out of stock and it could be another 3-4 weeks before I receive my nexus 4. I ordered on the 5th December in the UK with a 5-6 week shipping estimate. In my play store account it still shows "Shipping estimate: January 16, 2013". :(
[Nexus 4 General] crberus81:
So I finally just asked for the dept manager when I called Google USA Today. I was actually transferred to a real live level 2 person. Not quite what I wanted but better than a supervisor that doesn't understand how their own online store works. Guess I'll see what happens now
[Nexus 4 General] bw224:
I have been thinking this might be the case... but hearing a confirmation from someone is gutting. Seriously tho, its gonna be 3 months... Im an engineer...I probably could have designed a similar phone and had it manufactured in that time..

--slightly exaggerating but you know what I mean

Whats the standard wait time in US, 5-6 weeks as well?
[Nexus 4 General] ttilits:
Same here order dec 5 on uk and i dont receive it.anyone who receive it who order on dec 5 on uk playstore?
[Nexus 4 General] Lexis198205:
Nexus 4 Cancelled

Hi guys,

So I read on here somewhere that someone had a cancelled order. I will give you a few details as to what is happening with my nexus order. I am a UK buyer and went as follows:

Ordered 9th December with 6-7weeks shipping date of 23Jan, 2013

No updates at all until order date changed to 2 Jan, 2013

Jan 15th got an email notification that my email had been cancelled and then followed by an email from google saying this:

Thanks for contacting us! My name is Ed and I work on the Hardware support team for Google Play. I'm sorry to hear about your recent experiences ordering the Nexus 4 phone. Unfortunately, it doesn't look like we will be able to fill your order in the timeframe you require. I have gone ahead and cancelled your order, and you will not be charged.

Again, I sincerely apologize that we were unable to fill your order in time; if you have any questions or concerns, please don't hesitate to email me back.

Kind regards,

Ed

The Google Play Team

This email was at about 2.30am in the morning. My phone beeped so I woke up and read my email which was the above email. I got out of bed straight away to email the person back and was fuming. He apologised and said it was a misunderstanding. He said he cannot change the cancelled status however I can order another one. He said I will probably get it before my previous shipping estimate of the 23Jan. So he sent me another email with a link to order which I did. I now have a new nexus 4 on order, although a bit weird as it says its a replacement item. It has a shipping estimate of less than 1 week and in google play it says estimated shipping date of 20Jan.

So in response to the previous person, they cancelled my order and fixed the problem. It will remain to be seen if I actually get it within the next week.

Will keep you all updated
[Nexus 4 General] iPwn_:
You want to give us this link? So people who are waiting for it to come back in stock can actually order? lol At least PM it to me if you don't want to make it public. I'm literally phone-less right now because of Google-LG's mess.
[Nexus 4 General] Immortal.XDA:
Doubt it would be that simple, if it were it would be getting exploited by now.
[Nexus 4 General] at95:
I would also appreciate if you would send me the link as a PM . Sold my s3 5 weeks ago and im using nokia express music lol .
[Nexus 4 General] dirtyhamster73:
Looks like maybe February for play store to restock? At least that's what I took from the article.

http://www.gottabemobile.com/2013/01/17/nexus-4-sales-should-resume-in-february/
[Nexus 4 General] Lexis198205:
Cancelled Nexus

Yea the link is through my google wallet which goes straight to my address and card details. I just clicked it again though and it went straight through. I wonder if I could order another one. Dont want to take chances though. Just now my new one gets cancelled too.
[Nexus 4 General] Zorachus:
A person from LG France made a comment today, that stock will be filled and easily available on the Play Store, mid February. So one month to go, until we can order it, and get shipped our in standard 3-5 business days.
[Nexus 4 General] wrongpolo:
Cc charged and google play page updated to today. 8gb 8-9 weeker here!!
[Nexus 4 General] seychiki:
Google really made a mess of it. I ordered on 5th Dec as well in the UK. On 27th got my email but was sent someone else phone. I phoned google and they sent a replacement within a week. Now a have both phones and google says i should keep both until they decide what to do.
[Nexus 4 General] kabadisha:
Tried asking Google

So I emailed the play store support with:

And got the following non-committal response as expected:

So the support staff have no idea either.
[Nexus 4 General] P8TRIOT:
I wanna say, given all that has happened and all the lousy service that has been offered to everyone who still has yet to get their order, I have a couple of thoughts of my own. Obviously this is coming from someone who hasn't committed dollars to this product yet so my perspective is as one eagerly awaiting a release of a new-er product, and cannot fully empathize with the rest of you so take it as you will.

1. N4 is being sold at an extremely low cost comparatively speaking

2. N4 is obviously a Nexus device which means it will be first up to get the latest and greatest of the software releases

spec-wise I am sure there is a better phone out there and at least to me that is not as important as the above two points, in my opinion this one is worth the wait, this however DOES NOT EXCUSE the poor communication and bad customer service. I think in the end it will be worth the wait at least for me, and this is coming from a person that had the Samsung Galaxy S3 which was arguably one the best phone on the market, it and it's other iterations. I had a great experience with it but it wasn't "pure unadulterated Android", nor was the craftsmanship as top notch as the LG N4 appears to be. I want to re-iterate the SGS3 honestly felt like crap to me with the fake plasticky chrome on the outside, this of course is very subjective so again take it as you will. Not sure if this will help anybody, just figured I would add my own 2cents.

let the flaming begin:eek:
[Nexus 4 General] SupaDupaFly24:
Where is this Mid-February Google Play Store restock rumor coming from? If I am not mistaken all the LG France Director said was that they need to make sure they increase production of the Nexus 4 because in mid-February there will be more pressure on the market. :/

Direct Quote:

"Production Nexus 4 will she stop?

LG has denied reports [ rumors indicated that the Korean group plans to stop production ]. The Nexus 4 will not stop. On the contrary, the rate will increase. From mid-February, there will be more pressure on the market."
[Nexus 4 General] dirtyhamster73:
Did you read the link a posted a few posts up? Seems like it's coming from lg and the blogger " assuming".
[Nexus 4 General] athani:
Perhaps someone who can read French should read the original source and tell us. Things can and do get confused with Google translate.
[Nexus 4 General] SupaDupaFly24:
Yeah I just read it..His source is from the same article I posted my quote from.

And yeah you are right he is just assuming which is obviously a trend for blogs now a days and is VERY annoying.
[Nexus 4 General] dirtyhamster73:
Agreed! That's how people get in a tizzy.
[Nexus 4 General] ImHavenHart:
Well my friend has decided she's done waiting. She ordered a 16 GB on Nov 27th and never received it. She ordered one on ebay 8GB for $379 today which isn't bad. I also noticed a lot of electronic stores on Amazon have both the 8gb and 16GB for sale, which wasn't the case last week so it looks like they got their shipments. This whole mess is a shame, good luck to those waiting. Me and my friends are done.

http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias=aps&field-keywords=nexus+4
[Nexus 4 General] methodtical15:
Same thing happened to my friend, ordered ours the same day got mine a week later and hers never shipped. Google needs a wake up call!
[Nexus 4 General] ctowne:
I can't believe people are still have shipping problems. Ridiculous man.
[Nexus 4 General] Pentode321:
Dates

I had a email from Google saying my order should ship by the evening of the 23/01/2013. You ordered 5 days before me so should ship by this evening the 18/01/2013. Let us know if it does or not.
[Nexus 4 General] Kael:
Basically, Google has assessed market based on previous phones sold by Google, they did not expect such success. Deliveries are according Googles forecasts. But there is so much backlog that it is still sold out on the website. Example given, inventory is 10 times higher for the UK and Germany than France. LG needs 6 weeks to increase production.

They have produced way more than 375k units

LG did not sell the phone under real costs to Google and Google is not subsidizing the phone either.

LG will NOT stop producing the phone, it will actually increase production. But as said before, they need 6 weeks to do so.

The Nexus 4 will not overshadow the Optimus G, the Optimus has even better hardware (especially LTE)

In summary the translation of the French article about the important facts. Sorry for the bad english, but I'm a cheese monger :)

---------- Post added at 02:26 AM ---------- Previous post was at 02:23 AM ----------

ImHavenHart, bear in mind that if she did not ask the seller to transfer ownership of the device to her via Google Support, the warranty will be void... I have searched thoroughly and asked 3 different persons at Google that confirmed this.

Other thing, don't buy devices bought in another country than your own (unless the Nexus is not sold of course) because there is only a national warranty from Google.

But if you don't care about warranty, just go ahead :)
[Nexus 4 General] iPwn_:
Did you try opening it in a browser in which you're not logged into your Google account?
[Nexus 4 General] ImHavenHart:
She didn't buy from out of the country and she doesn't care about Google support, however the seller included their own warranty as they are an electronic company, so they will repair the phone if need be for up to 1 year.
[Nexus 4 General] imeem:
ordered my phone on Dec 3 2012. Shipped in Jan. 16 2013, suppose to be here by Jan 21.

so excited, Just ordered a bumper case off ebay, let's so who arrives first.
[Nexus 4 General] diggmc:
Ahh but the burning question is does she like it?
[Nexus 4 General] bpham1:
Ordered Nov 28th, 1x 16GB and 1x 8GB, shipping estimate was 8-9 wks, and got a cc charge Jan 17th. Buying both 8GB and 16GB in the same cart was a big mistake, they don't ship until both devices are ready to go out.
[Nexus 4 General] yoshimitsu1234:
How to check Nexus 4 hw rev number?
[Nexus 4 General] dirtyhamster73:
Fast boot. (Power and volume down until the info shows.)
[Nexus 4 General] Dov_Ch:
Just saw a charge for my phone - although my Google Wallet has not updated.

Hoping for that shipping email any time now.

(8GB - 8-9 Weeker)
[Nexus 4 General] Saran.:
Same for me too. Just noticed my account being charged by Google. but no update in play store...

Hold a sec. The first mail that was received from Google when the order was placed said,

"You will not be charged until your order has shipped."

Now that I'm charged, does this means I can expect something in two days?!! A mail atleast... can someone confirm how long it took after CC charged....

BTW, CC validation has happened in the first week of December itself for me.
[Nexus 4 General] arnavchaudhary:
Even my order stands cancelled today.

Had ordered a 16gb model on Dec 2nd and was quoted 6-7 weeks so it was supposed to be delivered this week.

Suddenly it stands cancelled and after talking with Google Play support, they are clueless as to why this happened but apparently, this has happened to a lot of people and they have forwarded my issue to a Specialist.

How many such cases have happened on XDA?
[Nexus 4 General] bw224:
So you got a shipping confirmation email?

My order date has changed from the 2nd jan to 17th Jan... shipping estimate still 16th!!!
[Nexus 4 General] tomgr:
Woke up to a cancellation order today too, originally ordered on the 13th Dec, order date was changed to 2nd Jan on the 2nd of Jan, yesterday I noticed I had a shipping date on my play store of 30th Jan, then this morning it's been cancelled. Called support got transferred around 3 CSRs to be told there's nothing they can do and the only resolution is to repurchase HAH
[Nexus 4 General] bw224:
There was a post earlier where someone had their order cancelled. They called up and was given a link to order one straight away with normal shipping!! Did you get this? Or will you just leave it?