yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] nfh:
For those who contacted US Google Play's customer service by email (on their help center), how long did it take until you got a specific answer to your request (I mean, disregarding those generic emails they send)?

I have a pending order since Jan 31st for a N4 16GB and a bumper which is marked as "pre-ordered" for some time now.
[Nexus 4 General] gilikn:
Usually they answered after 24 hours, and I started to get emails from human after the second email..

I really suggest you to just call them, my order was marked Pre ordered as well, but after I called Google Support, the status was changed to an estimated time for delivery.

I placed the order on Jan 29 and according the representative, my nexus will be shipped in the next few days.
[Nexus 4 General] IIIIkoolaidIIII:
Ordered 15th Feb, out for delivery today 18th Feb, boom quick and efficient N4 in the morning I hope :)
[Nexus 4 General] itsalexaye90:
I better get mine tomorrow then! I ordered a 16GB on Feb 15th.
[Nexus 4 General] gasparzim:
Guess I will have to get mine from ebay =/
[Nexus 4 General] TimmyJo:
So, when the order is placed has NO bearing on when it is shipped? Is this even legal?

I just called support and got a "human recording" of the same !@#$ on the order status page.

Waiting is one thing, but when people that ordered AFTER me are getting thier stuff.......
[Nexus 4 General] IIIIkoolaidIIII:
UK store too? Mine was a 16GB as well.
[Nexus 4 General] itsalexaye90:
Nope US. Damn, well hopefully I'll get mine tomorrow or wednesday. Keeping my fingers crossed.
[Nexus 4 General] IIIIkoolaidIIII:
I'm in the UK, so that could be why, I noticed your located in the States.
[Nexus 4 General] itsalexaye90:
I haven't seen anyone in the US getting a Nexus 4 that ordered after 2/9 yet. So it's not looking good for us US folks
[Nexus 4 General] TimmyJo:
This company has more $ than our own government at this point. Supply issues this long after release is ridiculous. I'll probably by a "generic" phone with similar specs that I've been looking at. I can have that within 24 hours for slightly less $.

The funny thing is, I have a Lumia 920 as my primary phone. I'm just checking to see if Android is close to WP8 yet....
[Nexus 4 General] itsalexaye90:
I think you mean if WP8 is close to Android yet.
[Nexus 4 General] liftsifter:
This is exactly what has happened with me! Called Play support and a lady told me that the order is in a "chargeable state." She says everything is good, and that they'll officially charge the account once the device delivers.
[Nexus 4 General] TimmyJo:
In versatility and fun, that's true. In core functions of a smartphone, NOTHING currently available comes close.

I do like playing with the little green guys though....
[Nexus 4 General] dinesh690:
Google doesn't supply the phone LG does does and the nexus line isn't very profitable as its being sold at near cost price so you can understand why supply is limited
[Nexus 4 General] liftsifter:
It does not cost $300 to produce a cell phone like the Nexus 4. Chop about a half of that off...
[Nexus 4 General] TimmyJo:
Money talks, they ARE the OS, G could solve this if they really wanted too. LG is pretty much a Samsung wannabe...
[Nexus 4 General] TooCrzy:
It has been very quiet for us in the US for orders after 2/9 ..... :rolleyes:
[Nexus 4 General] DowntownJeffBrown:
From my understandings its more like $200 USD to $250 not $150.
[Nexus 4 General] nfh:
I already got a first supposingly human email stating that my case was forwarded to a specialist. It is the reply from that specialist that is taking too long :).
[Nexus 4 General] TooCrzy:
What really makes me mad is the idiots buying them just to sell on ebay. :mad:

Makes those of us really wanting one have to wait longer!!!
[Nexus 4 General] Limes Times:
Oh man... Why did I order on 2/10?
[Nexus 4 General] justibasa:
Feb. 13 order

So I ordered on the 13th of this month and got the confirmation email, but have not heard anything since.
[Nexus 4 General] augre:
I ordered on the 14th and the same as yours :(
[Nexus 4 General] sigsour:
Doesn't look like anyone got any shipping notifications today. Maybe they were closed for Presidents Day.
[Nexus 4 General] jeaniturrizaga:
I ordered on the 11 but I don't have an estimate delivery date. Mine it says preorder and then I have two bullets. Anyone else in the same boat?:crying:
[Nexus 4 General] sarkozy:
Ordered on the 12th (8GB) with a ship date of 3/2. Be patient folks.
[Nexus 4 General] sigsour:
I ordered on the 11th estimated date of March 2nd, 2 bullets same day ordered. No other notifications.
[Nexus 4 General] itchy201:
Did you order the 8GB or 16GB model?
[Nexus 4 General] cutterjohn:
WTF! Tomorrow?! I ordered the 12th and my est. ship date is March 1st, so maybe think again.

(I'm at 2 bullets... kinda funny foreigners are getting theirs before the home crowd though...)
[Nexus 4 General] sigsour:
8gb
[Nexus 4 General] jeaniturrizaga:
I got the 16gb model. I also notice the bank bank don't have the money on hold anymore. I guess the bank only allow to put a hold for so long?
[Nexus 4 General] itsalexaye90:
People that ordered on the 15th are getting theirs tomorrow, so I won't be thinking again.
[Nexus 4 General] Mauijpm:
Are you in the US? I ordered my 16 GB on the 15th, but all I have is the two bullets and a pending charge on my card. :confused:
[Nexus 4 General] scottx .:
Wow nice. I'm ordering mine tomorrow.
[Nexus 4 General] Limes Times:
If people who ordered on the 15th are getting theirs tomorrow, then I better get mine 4 days ago! I ordered on the 10th, and still have two bullets. I wouldn't hold your breath if I were you...
[Nexus 4 General] bogdan_wrc:
both. on the order page in playstore, and in the order confirmation email...it says 3-5 workdays.

here can be checked:

http://www.n4checker.com/

apparently in UK the delivery shipping takes longer than in Germany...
[Nexus 4 General] TooCrzy:
LG needs to tighten up with all these orders!!! :mad:
[Nexus 4 General] MicaelisAurei:
ordered mine on the 11th of February Monday morning around 8.am. still two bullet points with no shipping notification from google. my bank account was charged with a pending charge immediately after i placed the order. the pending charge disappeared several days later with my balance going back to normal. yesterday a mysterious amount equal to the amount of my order was added to my account only to disappear several hours later.

still waiting for updates...
[Nexus 4 General] jibbzy:
OMG my order just shipped like 10 minutes ago!! Finally! lol.
[Nexus 4 General] cyborgtk:
Glad to hear that :D. Congrats !. Did your order placed in 29th January ? What is shipping est at that time ?

If so, I'll try to wait some more ... cause mine is 9th Feb.
[Nexus 4 General] IndDoc:
Seems like none who ordered after or on 9th is seeing any movement in their orders!
[Nexus 4 General] jibbzy:
Yes I ordered on the 29th Jan.

I think something went wrong with my order because most people that ordered that day received their orders weeks ago..

My status is:

Placed order 29th Jan

Google received Order 14th February

My estimated ship I received was 18th Feb (I received this date on the 14th Feb thru a support person emailing me)

Shipped 19th Feb.
[Nexus 4 General] sagarmangla:
yes only 2 bullet points and estimate shipping date of 1st march.

Ordered on the 12th.
[Nexus 4 General] TaintedByte:
Yeah same here (placed on the 15th as well). Although I just got an email from UPS my choice with the following info:

But I highly doubt it's my phone since the weight is 0.8 lbs. My girlfriend kind of hinted at getting me the wireless orb so maybe she did place the order for that. (little does she know I have UPS my choice mwahaha).

Anyway, I'll keep you guys informed.
[Nexus 4 General] jutley:
I got it 3days from order to delivery now that's what I call service nexus4 16gb uk.
[Nexus 4 General] anuragal:
Shipping time reduced on play store for 8gb nexus 4.

Shipping time reduced on play store for 8gb nexus 4. Now it says ships in 1-2 weeks.

I ordered my nexus on 12th still only 2 bullet points.

Now as shipping time reduced by google so i can expect faster shipping, keeping my fingers crossed.
[Nexus 4 General] MashedPotatoJones:
Placed my order for the 16GB Nexus 4 on February 14th...still just have two bullet points. Hoping to hear something soon.
[Nexus 4 General] davidvalenciac:
Hey I register only for tell my history

I ordered on Feb 2!

My order always show as Pre-ordered. On Feb 6 the date of the order on my google play account changed but it was still as pre-ordered and my google wallet account only had one bullet (Your order has been sent to google)

Finally yesterday I decided to buy some skype credit (I'm not in USA so is harder for me) and call google. The lady said that the order was still pending because the bank still no autorize the transaction. But today I wake up and I see that i have the secon bullet point (google has received your order) and is not as pre-ordered anymore I have my shipping estimate. Lets hope I receive my device ASAP

Sorry for my english
[Nexus 4 General] sapplegater:
Anyone know how to get a human response on the email inquiries about your order?
[Nexus 4 General] davidvalenciac:
Call them, just call them they will help you if you call
[Nexus 4 General] ReconPeon:
So I ordered my 8 gig nexus 4 on the 16th when it said ships in two to three weeks. I went to the play store today and now it says if you order it it ships in one to two weeks. My estimated ship date hasn't changed from march 7th. Should I cancel and re-order or does it go in the order of when people orders? Should I expect my order in one to two weeks now? Kinda frustrating.
[Nexus 4 General] sapplegater:
Hi Steven,

Thank you for contacting Google play support. I understand you'd like more information regarding your Nexus 4 order. I have ordered phones and devices online before so I know how important it is to know the status of your order. I can assure you I'm doing everything I can to get you the information that you need.

I apologize that you haven't gotten a response yet. A Google Play Receipt was sent to your email :REMOVED: after you placed your order. On that receipt it says that the estimated shipping time frame is 1-2 weeks. It can take up to 2 weeks of business days for your order to process and get ready for shipment. Once it's been processed and is in the hands of UPS you will receive an email confirmation with a tracking number so you can track your new Nexus 4 directly on UPS.com. Here is a copy of that Google Play Receipt:

Thank you.

You've made a purchase on Google Play. You will not be charged until your order has shipped.

Order number: --------

Order date: Feb 15, 2013 7:25:04 AM CST

Payment method: MASTERCARD xxx-xxxx

Purchased from:

Google, Inc.

1600 Amphitheatre Parkway

Mountain View

CA

94043

United States

Ship to:

Steven Applegate

:REMOVED:

Florence

KY

41042

United States

Shipping Status	Quantity	Item	Price

Estimated Ship:

1-2 weeks	1	Nexus 4 (16GB)	$349.00

Shipping:	$13.99

Tax:	$21.78

Total:	$384.77

The terms and conditions which apply to your purchase can be found athttps://play.google.com/intl/en_us/about/device-terms.html

Check the status of this order anytime in your Google Wallet Account.

Cancel or change your order. Please note that changes may not be possible after the first hour. If you need general support for your order, call us at 1-855-836-3987.

Introducing Google Play

All your entertainment in one place, available anywhere. Learn more›

See your Google Play Order History.

View the Google Play Refund Policy and the Terms of Service.

Need help? Visit the Google Play help center.

Please do not reply to this message.

© 2013 Google | All Rights Reserved.

Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States

I do understand that some customers may have already received their phones and I apologize for that. There has been an internal error in our systems that has mixed up the first come first serve basis of Google's ordering system. We are working to get that fixed and your order will still be shipped out to you within the quoted time frame. If you have any other questions or concerns please respond to this email.

Thank you,

Clarise

Google Play Support Team

---Well I finally received a response back, now lets just hope I'm lucky enough to finally get my order processing. :(
[Nexus 4 General] americasteam:
Do not cancel unless you want to wait longer for your device.
[Nexus 4 General] theclaytons:
Are you ordering from outside USA using non US credit card and getting shipped to USA address?
[Nexus 4 General] davidvalenciac:
Actually I have made 3 attempts. First and second attempt I tried with a non us credit card shipping to a us address. No luck the transaction was canceled. So i talk with someone in US he purchase the device wit his card and it works. Always shipping to a us address (no forwarding)

It's not easy for people that are not in google play countries but it can be done.
[Nexus 4 General] tylercarter:
Ordered mine in the us on the 13th. Still no word. I did ask google why other people were getting theirs and I havent but they didnt know and said everything is fine and it would ship soon lol. If it doesnt ship by friday I think ill just go to tmo and get one.

Sent from my [insert phone model here]
[Nexus 4 General] nahinkley09:
I'm thinking that it doesn't matter what the play store says for US. It seems like they basically are not shipping any 8gb nexus 4s out until next week. Seems like everything is relative to the first week of March.

---------- Post added at 12:18 PM ---------- Previous post was at 12:09 PM ----------

Actually, US could be shipping out 8gb soon. I bite my thumb because as I wrote that I got a new pending transaction on my discover card. The original 334.90 pending charge disappeared days ago and was dated 2/11. Now I have a new pending charge dated 2/18 that is different and for 334.90 labeled Google*Midas. Not sure what the midas means. Anybody know?
[Nexus 4 General] sagarmangla:
I too got a same Google*Midas charge on my CC, dont know what is that about.

i googled the same and found no results.
[Nexus 4 General] TooCrzy:
Hopefully some of us will get shipping info this week.... :fingers-crossed:
[Nexus 4 General] ReconPeon:
I really hope so too, but I'm banking on next week before anyone really sees anything. Hope I'm wrong.
[Nexus 4 General] cutterjohn:
Looks like just European orders are shipping out now.

I ordered the 16GB model given that's all the storage you're going to have. I just wish that they'd've had a 32GB model this time.
[Nexus 4 General] dhollis72:
My wireless orb charger has shipped. Now I need a nexus 4 to go with it. Waiting.............
[Nexus 4 General] unglued94ta:
It's the "Touch"
[Nexus 4 General] RayLancer:
I'm still hoping my cases get here before my phone does. Mine's still pending, ordered on 2/13.
[Nexus 4 General] ReconPeon:
I thought about ordering the 16 gig version, but I've never really had trouble with space. I stream music, and use dropbox. I don't really play games on my phone, so that won't be an issue. Mainly just apps like flipboard and Skype will take up space, and those are small.
[Nexus 4 General] TooCrzy:
Well my charging orb was delivered today. Now I just need my Nexus 4......... :rolleyes:
[Nexus 4 General] nahinkley09:
Soooo now I have another credit card transaction added from google..... this is what my pending transactions look like. I ordered on 2/11 and I originally had a pending $334.90 charge with a post date of 2/11 that disappeared a couple days ago. My play store order list that includes apps I've downloaded and what not has moved the nexus 4 up to the top of the list as if I were to have just ordered it today. Weird. This happening to anybody else?

02/19/2013	PENDING	GOOGLE *DEVICES	$	334.90	PROCESSING

02/18/2013	PENDING	GOOGLE *MIDAS	$	-334.90	PROCESSING

Ordered an 8gb US
[Nexus 4 General] itsalexaye90:
I believe that means it's shipping real soon, like today or tomorrow. That happened with my Nexus 10 when I ordered it in november.
[Nexus 4 General] edvedder:
Please help!

I ordered on the 13th,for some reason the credit card doesnt work.

I want to put in another one,but when i click"remove card" it says that it will affect the nexus 4 order(in what way i don't know)

so my question is,can i remove the non working card,and put another card,without losing my place in the"line"?

does anyone know what to do?

Thank you:o
[Nexus 4 General] Bush715:
I would suggest calling Google customer service
[Nexus 4 General] jutley:
Got my 16gb this morning anyone want to part with a orb charger for a reasonable price?
[Nexus 4 General] Newlin:
Ordered on the 9th and am getting a similar thing.

Estimate ship date is March 2nd.
[Nexus 4 General] sagarmangla:
Same thing happening to me.

Does your google wallet show these pending charges?

and what is the estimate shipping date for your devices after these charges?
[Nexus 4 General] ksubedi:
Is this happening to anyone who ordered the 16 gig version on 11th?
[Nexus 4 General] drpepe:
because the earth rotates on its axis! :D
[Nexus 4 General] Hemlocke:
While SOME Yanks slept...
[Nexus 4 General] ste1164:
Oh apologies I thought it started at 12am pst.
[Nexus 4 General] Hemlocke:
10 per customer limit, or so I have heard.
[Nexus 4 General] Euler MD:
So it will sell in the us at 9ampst?
[Nexus 4 General] italia0101:
damn, that flet like my chance lol
[Nexus 4 General] Hemlocke:
9 AM Pacific...11 for me.
[Nexus 4 General] Euler MD:
time to crank out my laptop
[Nexus 4 General] ilukecurtis:
yeah it is, ive got to the checkout and when you select quantity it only goes up to 10
[Nexus 4 General] DroidDavi:
About to crash until 830
[Nexus 4 General] boogieroc:
My prediction: the nexus 4 will not sell out as fast here in the states but the nexus 10 will be gone in seconds
[Nexus 4 General] ar47vn:
Anyone from France able to make an order. I received email notification at 9 am Paris time today but on the Playstore it's still 'coming soon'?
[Nexus 4 General] italia0101:
Funnily enough the 10 was easy to get here in the UK, ordered mine nice and casually lol, i think its still in stock
[Nexus 4 General] MizuhoChan:
I wouldn't think so. The nexus 10 is still available here in the UK.
[Nexus 4 General] Hydro8:
Commandé ce matin ;)
[Nexus 4 General] flipper203:
Yep, I ordered a 16Gb nexus 4. I had a google wallet confirmation mail.

Now the 8 and 16 are sold out.

But I didn't get a bumper. Does anyone have a spare bumper?
[Nexus 4 General] italia0101:
Been awhile now UKers ...
[Nexus 4 General] mouyias:
Has anyone got order updates from google? I just got a confirmation email!
[Nexus 4 General] ilukecurtis:
oh definitely, as previously mentioned, the lack of LTE isn't a big deal over here (in the UK at least) we barely have coverage right now, until 2014 or so haha
[Nexus 4 General] RedBlueGreen:
Iv had add to cart about 6 times for the 16gb... Been playing some games while having auto refresh on...

Think im just going to give up.
[Nexus 4 General] sagarmangla:
Yeah happening to me..

Ordered a 16gb on 12th.
[Nexus 4 General] sapplegater:
Not happening here yet ordered 16GB on the 15th.
[Nexus 4 General] ksubedi:
did you order to india or us? i ordered on midnight of 10th (technically 11th) and its still pending.
[Nexus 4 General] ksubedi:
i think google ships based on who ordered first. since you ordered on 15th, you might wanna wait few more days.
[Nexus 4 General] TaintedByte:
To add to the stats: not happening to me either and I placed it on the 15th as well.

Also disregard my last post, after all it WAS the wireless orb my gf purchased for me. That will get here tomorrow. Hopefully the phone itself is not far off :victory:
[Nexus 4 General] sagarmangla:
I am ordered them to ppobox. (ship to india)

---------- Post added at 05:15 AM ---------- Previous post was at 05:10 AM ----------

I ordered it to a USA address.

I ordered it on the 12th (IST) so 11th USA time..

I have a estimate ship date of 1st march

---------- Post added at 05:18 AM ---------- Previous post was at 05:15 AM ----------

I ordered it to a USA address.

I ordered it on the 12th (IST) so 11th USA time..

I have a estimate ship date of 1st march
[Nexus 4 General] dmjlabelle:
Wrong Section. Please Delete. Sorry
[Nexus 4 General] ksubedi:
even though you deleted, i managed to read that. i felt the same about xperia z when i first saw it, but ended up ordering nexus 4. the htc one and xperia z cost about 2 or 3 times more than nexus 4 and don't have much different specs. so if i were you i would stick with n4 unless you were super rich or had a rich dad
[Nexus 4 General] thegreatsporky:
i ordered an 8gb n4 on feb 12 around 11am (california time) and had 2 bullet points immediately. i had a similar thing happen to me where the pending charges disappeared a couple days ago, but reappeared today. the only difference is that i only have one pending charge from google*midas.

my play account still shows an estimated ship date of 3/2, and no additional bullets in my google wallet.

i've learned a lot from these forums, might as well contribute in whatever way possible.
[Nexus 4 General] cutterjohn:
I was just trying to check mine, but the detail link is 500ing again ATM. In the summary listing, it's listed as 2/13, but I ordered 2/12 and went to the two bullet points simultaneously.

Has a 3/1 est. ship date. (This is a 16GB which MAY have different availability from the 8GB. All USA.)
[Nexus 4 General] sharpme:
Ordered 16GB on Feb 12th, two bullet points immediately. Est ship date of Mar 1st. Google Wallet Pending $390.21. AMEX has two pending charges, one for $1.00 and the other for $390.21...weird.

Playing the waiting game like everyone else, hoping that I get it by the end of the week. :fingers-crossed:

Slickdeals had some cheap cases for sale if you guys didn't see it earlier today:

http://slickdeals.net/f/5864350-LG-Nexus-4-Cases-from-3-95-shipped-with-code-6PNYMBZJ
[Nexus 4 General] sarkozy:
Ditto here. Ordered my 8GB on 2/12 before noon SC time. Immediate 2 bullet points with a 3/2 ship by date. Still plenty of time for Google to meet that.
[Nexus 4 General] Limes Times:
Finally, some movement on my order! I placed the order on the 10th at 9:30 MST, and today have gotten a pending charge on my credit card. Hopefully this sucker ships tomorrow. AZ, USA btw

Hold on Account	Amount	Start Date	Expire Date	Description

XXXXXXXXXX-XXX	$332.72	02/19/2013	02/20/2013	GOOGLE *DEVICES
[Nexus 4 General] thegreatsporky:
my sprint (ugh) s2 (double ugh) won't charge unless i hold it at a certain angle and apply sufficient pressure, and that bs is getting old fast. may the gods have pity on my obsessive refreshing of 3-5 webpages and ship my n4 soon.
[Nexus 4 General] NexusAndroid4:
I'm not going to be ranting (yet!) about the shipping time of the Nexus 4 because I just ordered it on the 17th (I'm going to be spastically jamming F5 though). But for those are you who are getting a pending charge, what is the ETA saying? Still March 1st/2nd or did it change?
[Nexus 4 General] Oakworld:
I got the charge back too. Ordered on the 11th. Got charged. Then the charge was removed and now it is back again. Hopefully it will ship soon :fingers-crossed:
[Nexus 4 General] thegreatsporky:
my pending charge has changed from google*midas to google*devices. what's more interesting is that in my google play account, the order date changed from 2/12/13 (actual order date) to 2/20/13. estimated ship date is still 3/2/13, but i'm cautiously optimistic.

SOON.
[Nexus 4 General] TooCrzy:
Sounds like there might be some kind of movement for some of us then. :fingers-crossed:
[Nexus 4 General] ksubedi:
Alright i ordered 16 GB on 11th and i just got charged on my card. And if i go to google play orders page, nexus 4 has moved to the top (it was somewhere in the middle). It still shows pending though
[Nexus 4 General] ReconPeon:
I ordered mine on the 16th and it says Google devices on my pending charge. I haven't been monitoring my bank account very closely though, so I don't know if it has gone through all of the different pending charges.