yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] stopswitch:
Scalpers. This whole launch, I don't care what Google says, people ordered multiple phones to scalp on eBay and craigslist.

Sent from my Galaxy Nexus
[Nexus 4 General] deestroi66:
I got you mixed up with some other dude.
[Nexus 4 General] joshyy_rey:
not exactly, I think if you ordered outside the first 30 minutes, and you havent gotten anything yet i think it's a good chance you're on the Back order, unless you're really lucky
[Nexus 4 General] godman_8:
ummm.....my phone is shipped but I I got a full refund? O_o? I had a charge in my bank but now it's gone.
[Nexus 4 General] Grendizer_1:
Did anyone who received their tracking no. order a bumper ,

I am starting to think the bumpers are causing the delay !!
[Nexus 4 General] nbeebe24:
I'm never ordering a device from the play store again! I'm livid with this experience and am surprised and highly disappointed with the way Google is handling this. I really want my phone but I'd be satisfied to at least get confirmation that it's back ordered or any communication in general. This is not how you treat loyal customers
[Nexus 4 General] Roxy:
Awww. :(

Well, I wish I had enough money to get it from t-mobile.

But... even then, these google f***ers still have my money ( $390.04 ) on pending... so I can't do ****.
[Nexus 4 General] bgaccord:
After i cancel how long doesit take to ger money back to my Account.it was pending
[Nexus 4 General] mrmylanman:
Just got my nexus 4 today! Awesome phone. Smooth as butter and worth the wait (and then some). Hang in there those who are waiting still!
[Nexus 4 General] DroidDavi:
if i can cancel im going to t mo
[Nexus 4 General] ChrystianV:
I cancelled my Nexus 7 order back in July, it took about 7 days to get the refund.
[Nexus 4 General] waxlabo:
this is possible, when i preordered my nexus 7 and the case it was delayed also but they made good for it by upgrading to next day shipping.
[Nexus 4 General] deestroi66:
Wait a little bit more man don't give in just yet. Don't get butt raped by Google AND T-mobile.
[Nexus 4 General] [hfm]:
That was an authorization hold. You'll get another charge.
[Nexus 4 General] wolf5150:
2 phones, 2 bumpers - got tracking at 9am PT
[Nexus 4 General] joshyy_rey:
They charged you? or was it a pre auth? if your money is still deducted, that might be your bank playing games with you
[Nexus 4 General] sarcosis:
That's the same info that I got. I was told that my order was still in a chargeable status and that i wasn't on the back order list and to call back on Monday if I hadn't gotten any new information. I got my charge on my Credit card and it's not hurting my bottom line, so I'm going to ride this one out. See what happens.
[Nexus 4 General] stopswitch:
I'm out.

Sent from my Galaxy Nexus
[Nexus 4 General] danfalcas:
Don't cancel, everybody that have an order are getting the N4s.... Lucky u!!!! I have to wait to order mine! #BlameLG !
[Nexus 4 General] nexo85:
Have people with Backorder emails gotten their devices shipped? I cant believe I ordered November 13, 2012 8:33:24 AM UTC-8 and still dont have my device shipped. I am your loyal customer Google, and you treat me like this? Im not even trying to scalp the damn phone. This has been so dissapointing and youve probably been reading that for the past hour from this thread but fck man.. All this mfcking buildup from leaks to this.. F the system...
[Nexus 4 General] Grendizer_1:
yeah because i searched everywhere for an unboxing or even a real photo of the bumper but nothing , i think nobody received a bumper , or a phone ordered with a bumper
[Nexus 4 General] gallitoreds:
I have written well over 10 emails to google cust service and not even 1 answer from them. I git the BO email yesterday, was hoping that somehow I got the shipping email today but no. The charge is still on my card though...

There must be something we can do, someway we can pressure Google to at least aknowledge there is a problem with this whole launch thing and give us customers an explanation! I have no phone, and no money now. They have my money... that is totally unaceptable!
[Nexus 4 General] shadvich:
Limbo for a 11:46AM EST 16GB order (device linked to account). Called twice, both told me will ship tonight...
[Nexus 4 General] siloner:
I've been wondering... What does limbo mean? That you haven't heard ANYTHING from them? Do the letters stand for something?
[Nexus 4 General] dangerclose:
no backorder or shipped email
[Nexus 4 General] Zaphodb2002:
http://en.wikipedia.org/wiki/Limbo
[Nexus 4 General] jenskristian:
I'm getting really close to giving up on this whole thing. Not hearing anything for more than 78 hours is just ridiculous. I have the SGS2 so I'm probably going to flash the Jelly Bean leak soon to see if I can be OK with the phone a while longer.

I'll wait until tomorrow and try to decide what to do over the weekend I think.
[Nexus 4 General] ErikWithNoC:
Just had an awful experience with a CSR.

I told her I was informed by 3 other reprsentatvies that my phone would be shipped yesterday. She said "I understand your frustration". I explained I had gotten the backorder email and she told me that means I was on backorder. I then told her the CSR I talked to yesterday said everyone got them to, which she said "he was wrong". I explained others have gotten the backorder email and gotten the shipping email afterwards and then she basically said some kind of BS about how they're still processing which means what she said earlier is wrong.

I tried to ask her why my order, placed 20 mins after the device went on sale, is behind others who placed their's later. She tried to explain this in some ridiculous way that I can't even remember, but it was essentially her talking out of her ass.

The most damning thing she said though?

"Customer Service has no more information then what you already have through your Play Account"

. She said there was nothing else she could check. I asked if their was anybody else I could talk to that would know more and she basically said the above statement again. I told her there must be a processing department and she said there was no one else I could talk to.

Very, very, very disappointed with that conversation.

Her name was Rashanda I believe.

At this point I might just start really calling every 30 mins to see how many different tales these CSR's have. Clearly no one knows what they're doing. If they don't have any more information then we do THEN WTF IS THE POINT OF THAT DEPARTMENT?!
[Nexus 4 General] [hfm]:
So I suppose when I leave work:

For those that are playing Yu-Gi-Oh!
[Nexus 4 General] ruthlesset:
I did. A 16GB with a bumper and I got the shipped email today morning
[Nexus 4 General] danfalcas:
YEAHP, I totally understand you, but I will keep trying, the main reason is that I sold my GN for this crappy LG phone (just cause its google) and now I use a Nokia E63.

So i will wait this and the next week, and then if I cant have one N4, i will buy a brand new GN! Or a ONE X+
[Nexus 4 General] :
Agreed. Absolutely unacceptable to me.
[Nexus 4 General] lpasq:
This experience has been more like

Purgatory

!
[Nexus 4 General] Roxy:
Well it's an authorization... but they DID take out $390.04 for the time being. I don't know until when though.
[Nexus 4 General] ruthlesset:
Has anyone received their phone with the bumper. Any chance you could post some pics?
[Nexus 4 General] bradyonly:
I'm in the same boat. I had a whole 10 minutes to get my order in and was met with errors the entire time. Then back to coming soon for the rest of the day and finished with sold out in the evening.
[Nexus 4 General] OmgitzFire:
Calling Google doesn't really do anything, they always say the everything is fine and the phone will be shipped later tonight. Then when nothing happens that night and you call them again the next day they say it will ship that night but nothing happens.

wtf!?
[Nexus 4 General] the1onewolf:
Forgive me SIRI, for I have sinned.

I've lusted after that neighboring jelly bean droid.

Why must you cast me into purgatory.

I haven't actually cheated ... only in my mind and soul.

Oh wait a minute I don't even have SIRI...

This makes no sense.

It's not apple's fault.

FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU

GOOGLE.

I

WILL

HUNT

YOU

DOWN.
[Nexus 4 General] Euler MD:
I suppose that I got lucky with the representative, although she did seem a bit off when I was talking to her.
[Nexus 4 General] ducagoose:
pics
[Nexus 4 General] ErikWithNoC:
I wish mine was at least optimistic. According to her, they know nothing more then what we see through our own Play Accounts. Sounds like wasted money if they don't know anything.

Did you get the backorder email?
[Nexus 4 General] xSunny:
Hope you know ups works 24/7 just letting y know cut of time in my job in ny is 7pm
[Nexus 4 General] the1onewolf:
We love UPS.

We HATE GOOGLE PLAY.

I especially also hate GOOGLE WALLET.
[Nexus 4 General] bradyonly:
It's a call center. Communication within call centers is mediocre at best. I would give up on calling, most of it is hearsay within the center. A common case of the left hand not know what the right hand is doing.

Sincerely

Ex-Comcast CSR
[Nexus 4 General] duraeas:
I haven't been charged on my CC yet, but that may just be the delay in posting it... received tracking information last night, en route to Halifax, Nova Scotia.

East Syracuse, NY, United States	11/16/2012	11:59	Arrival Scan

Louisville, KY, United States	11/15/2012	23:47	Departure Scan

11/15/2012	20:43	Origin Scan

United States	11/15/2012	19:33	Order Processed: Ready for UPS
[Nexus 4 General] Roxy:
http://www.ups.com/media/news/en/ups_2012_year_end_schedule.pdf

According to this... if google were to send out our order next tuesday, we would get it on friday of that week.

If google were to send out our order next wednesday, we would get it on the following monday...

Yuck.
[Nexus 4 General] kcbboy:
Man I wish google would say when the hell there is going to be more stock. At least this time I won't have to settle for the 8 gig! At least I hope not.
[Nexus 4 General] gallitoreds:
Steve Jobs must be laughing his ass off on his grave!...
[Nexus 4 General] ruthlesset:
Meant pics with the bumper on...
[Nexus 4 General] [hfm]:
I dunno.. His mission was to crush Android, and it's wildly popular to the point people are getting emotional. I'd say mission failed.
[Nexus 4 General] 482123:
You worked for Comcast? You poor guy.
[Nexus 4 General] booyakasha:
Well just got off the phone (again) with a CSR, he called it a "****show" and called the CSR who didn't email me back the first time an idiot, but said there is nothing he can do (even said his got backordered).

Somewhat ironically, when he tried to connect me through to the after call survey he said that was broken too. All and all a pretty nice guy, but man they are really drowning over there in MV.
[Nexus 4 General] gallitoreds:
well you cant deny the fact that Apple handled the Iphone 5 launch 1000 times better than this!...
[Nexus 4 General] intern:
Keep us up to date if you receive anything, though to be honest, I wouldn't be surprised if they were just trying to get your off the phone :(
[Nexus 4 General] BLAQK ROXSTAR:
Both should be here Monday
[Nexus 4 General] norazi:
it doesnt help them that angry nerds are calling every 5 seconds about status updates
[Nexus 4 General] intern:
I find it a bit odd almost that we haven't seen a Google CSR pop up here, even anonymously. I'm sure they'd love us to stop calling if they could..
[Nexus 4 General] ErikWithNoC:
Yeah, its looking like we might as well let up on calling CS since they don't know anymore then we do...****ing pointless
[Nexus 4 General] venturizhou:
To be fair Apple has been selling products through their online store for much longer than the Google has. Google has sold products on the Play Store for less than a year? It's not to say Google is justified in this debacle but I don't think it's exactly fair to compare.
[Nexus 4 General] booyakasha:
I was very well mannered, no sense in yelling at the guy on the other end...he doesn't have my phone stashed away somewhere. Just called to check that my shipping would be refunded since the last CSR didn't email to confirm. I recommend everyone with no update call in and at least do that. They are more than willing to oblige.
[Nexus 4 General] kcbboy:
Has anybody spoken to the CSR named Beau? I happened to get him twice on two seperate days which was unusual. He seemed to know what he was talking about more than anyone I spoke to. My only gripe is he screwed up my email and I never got a follow up from him to keep in contact.
[Nexus 4 General] [hfm]:
Apple does retail 1000 times better. They need a page from that book, but they don't control supply like Apple can. I had this same beef with the galaxy nexus launch.

1. Reveal it

2. Tell people when they can buy it

3. Stick to it

Edit: I will admit sandy stole a little of their step 1.
[Nexus 4 General] booyakasha:
Lol I was thinking about inviting my CSR to thanksgiving dinner with me...he was great.
[Nexus 4 General] KevinChaos:
I spoke to him and he was incredibly rude and unprofessional. He cut me off while I was talking and said "okay okay okay I get it. You don't have to say anything else." wtf! Then at the end he nonchalantly asked "Uhhhh wanna take a survey?" ha!
[Nexus 4 General] booyakasha:
SCREW YOU BEAU!!!
[Nexus 4 General] wsnnwa:
I think even the CSR are tired of this ****.
[Nexus 4 General] Roxy:
I think Abe is the nicest and most helpful guy compared to everyone I've talked to when I called.
[Nexus 4 General] ErikWithNoC:
I took the survey after getting off the phone with my CSR just so I could leave a message at the end explaining how disappointed I was. Here's hoping those messages get relayed back to someone.
[Nexus 4 General] kcbboy:
Yea I have to agree to a certain extent.
[Nexus 4 General] tengen:
IMHO, It's absolutely fair. Google is competing with Apple in the same space, therefore it's perfectly fair to judge them by the same standards.
[Nexus 4 General] Hero_Guy:
Paul was a pretty cool guy. There was another twerp I spoke to, I wish I remembered his name, that was even cooler. We just talked about random stuff as well as my order. Dude was straight up honest and cool. Left him an awesome review
[Nexus 4 General] apintortwo:
Still no answers! Thanks Google!

I was lucky and was able to purchase a Nexus 4 at 8:34:33 am PST on the 13th. I got the standard email with the canned statement about 2 business days blah blah blah. I emailed them and got a very impersonal reply shown here:

Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.

According to our records, your order should ship by the evening of November 15.

Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.

For more information on shipping and delivery, please see this article in our help center.

So I waited and at 12:01 am this morning, the 16th, I emailed them again and as of 3:10 pm today I have had no reply whatsoever. I just called them and after a very long hold time finally got a CSR on the phone. After giving him all the info he said that they are "still processing orders and are trying to figure out who placed their order at what time....". Then I got the if it doesn't ship then I will be refunded shipping and receive in 3 or so weeks.

Since I haven't gotten a shipping confirmation email or a back-order email, I'm wondering if anyone has figured out a way to track orders/confirmation emails and or phones received based on the time stamp of when the order was placed.

Any ideas?

Thanks!
[Nexus 4 General] f1seb:
And why would you do something so stupid? You apparently don't have anything better to do with your time, am I right? Let me explain something to you that I already had much much earlier when everybody else was already calling about their orders on the Play Store.

The CSR or Tech Support or any other job that is in a call center works like this: You have the CSR, then you have the Supervisor and then you have the Manager. Here is what their job is and how they do it:

1. CSR - Takes calls, and tries to resolve issues if they can directly. While doing that they have to adhere to "stats." Average call, how much seconds is lost in between calls, customer satisfaction graded by the customer, customer satisfaction graded by some ahole who doesn't take calls in the center just listens to them and grades them. Plus many many more.

2. Supervisor - This person has about 15-20 CSR's under him/her. Their job is to make sure that they take their lunch brakes on time, they don't take too many bathroom brakes, that they meet their stats or they will have a meeting with the manager.

3.Manager - Their job is the easiest. First and foremost they are there to "fire the csr's." The 2nd job is to go over spreadsheets, for about 3 teams. If something on these spreadsheet reports stands out, they call the supervisor and bring it to their attention. If this doesn't "help" they bring in the csr for a talk, writeup, termination or whatever. They also like to walk around the call center and shake their finger at people who do not adhere to the dress code.

So we got all of those job descriptions out of the way. Notice that none of these people have any information access to anything, so it doesn't matter if you speak to a supervisor, (Who doesn't want to speak to you in the 1st place), or the manager who doesn't have anymore information than the other 2 (Who is actually pissed he has to take a call from you by this point, and now eyeing the inept CSR who isn't doing their job.)

Now the guys who are actually handling the phones, and figure out who gets what how fast? You will never get through to them, Google doesn't want you talking to them which is why they have CSR's who are trained to sweet talk you and tell you what you want to know. Because good ol Bob in the Google warehouse doesn't have that training and he'll tell you this: "Sir why don't you go eff yourself right now, I have to figure out how to magically send 500k cell phones out to 3 million people, you're wasting my effing time!!!!!"

In these early stages, no department is saying what happened or how it happened. It could possibly mean somebody's job is on the line right now. Nobody is taking blame but eventually they will find where the problem happened and possibly correct it, or, like in most case they will not. Nobody in the call center knows what the hell is going on and when it will be fixed, they are just taking calls and trying to get them off their line as fast as possible. Don't believe me? Read the posts the other people who called in have posted and if you read enough of them you will see a pattern.
[Nexus 4 General] Roxy:
Not really. Most of us is still in a limbo. We have not heard anything.
[Nexus 4 General] silver91342:
Looks like no more will get shipped out today their wherehouse has been closing at 6pm EST for the last 2 days and after that time no one gets emaill till around 5am EST. I think they are just shipping them out as they get them.
[Nexus 4 General] ptrm2:
Well this sucks but it's kind of expected as I ordered at 3.30pm PST:

Hi Peter,

Thank you for contacting us.

After reviewing your account, I can confirm that your order has "processed". You can check the status of your order any time at wallet.google.com

As far as shipping, "Within 3 weeks" is the only guidance I can provide at this time. I’ll only know the scheduled delivery date when you receive an email notification that your order has shipped.

If you have any further questions please feel free to ask.

Thanks,

Ray

Google Play Support
[Nexus 4 General] Kermee:
If this isn't a perfect example of why Google should partner up with someone like Amazon, not sure what is. "Sold by Google, Fulfilled by Amazon"...

Leave the folks who perfected the art of logistics down to a science handle it. Don't try to become one if it's not your primary business.

Cheers,

Kermee
[Nexus 4 General] Raptor5150:
I dont understand why we cant go all anon on the CEO of google..

Get his info and such and talk to him ourselves ask him about all this.. anything for that matter force a play of hand.
[Nexus 4 General] Trashville:
seems a little petty and childish
[Nexus 4 General] chlehqls:
There's no way. Besides Apple & Microsoft, Amazon is their biggest competitor.
[Nexus 4 General] ZeroSX:
Trust me, the CEO of Google is so far disconnected from all this crap that it would mean absolutely nothing.
[Nexus 4 General] leets4uc3:
so my ****ing charge is no longer pending in my bank acct and is gone. called google and now there is a "specialist" working on it.... no shipping info... no back order email.... i might just ****ing buy one at tmobile for $500...
[Nexus 4 General] Ravynmagi:
Ordered at 8:35am, just 3 minutes after orders started.

No confirmation email, no back order email, no tracking number email.

No change on my Google Play orders page, no change in Google wallet.

No email from UPS MyChoice.

I kept hoping maybe the phone would show up today anyway, afterall people that ordered well after me got theirs today, why not me?

I kept getting excited everytime I heard a commercial trunk driving in the neighborhood.

I kept opening my front door in case they dropped the package off without ringing the door bell.

But it's looking like I'll be Nexus 4-less this weekend. And without any information either. Isn't information gathering Google's forte? Why am I still in the dark about my order?
[Nexus 4 General] 0.0:
And Google sure is failing...

Sent from my T-Mobile myTouch 4G
[Nexus 4 General] norazi:
your post makes sense but most of the people in this thread dont care... they actually seem to enjoy whining and moaning instead of doing something constructive

some of them actually think that calling every 5 minutes to a CSR will actually accomplish something other than waste time and phone minutes

some of the more delusional ones think that asking question here will actually lead to anything more than a guess as to the status of the orders
[Nexus 4 General] KPH325:
Does anyone know because of the weekend we won't receive any new shipping info until Monday?
[Nexus 4 General] jining:
Ordered at 8:33:25 am PST and I am still in limbo. I haven't gotten a backorder email or shipped email and my order still says estimated to ship Nov 15th. The strange thing is there is no charge in my bank account anymore, is anyone else in this situation?
[Nexus 4 General] kcbboy:
Yep he's absolutely right because I used to work for T-mobile's call center and all call centers are pretty much the same. They're measured on crazy statistics, have to show empathy to you when you're made or angry just for the sake of it and pretend they actually care when they don't. Some CSRs do know their stuff but those are harder to come across. A lot of times you get a CSR that is still in training and doesn't know squat. CSRs really can't do much at all to help anyone. They don't have any sort of power to speed things up, give discounts, etc...
[Nexus 4 General] Red Wolf:
sametime and samething happening, :rolleyes:
[Nexus 4 General] kcbboy:
I was tempted to do the same.....I can't wait any longer.....I could use my upgrade as well but the whole point of this phone is to NOT USE MY UPGRADE!!!
[Nexus 4 General] Red Wolf:
yup same boat