yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] bigmase521:
CSR Call update..

Just got off a half hour hold w/ play store, spoke to a CSR and supervisor.. no real new info regarding my order which I expected. They are obviously slammed w/ repetitive calls. I was told that the updated order date means that they are working to process orders because there have been a lot of system errors (obv). They have no real information and supervisors are communicate that w/ Google main office.

The one big piece of info I was able to get that I haven't seen in this thread yet today is: Supervisor told me that there is a mass e-mail going out to customers by COB today regarding the shipping situation that is supposed to have some detail. He couldn't say what exactly as I assume it's coming from higher up, but that it's going to be a mass email. Not a "your own specific shipping info" e-mail.. I had him clarify this twice. He was honest about not having answers, but this he actually sounded really sure about.

I also asked about how Google plans to compensate people for their troubles and this fiasco, be it shipping or free bumper or what, and he said "The free bumper thing is a rumor, not sure who started that. We're def. not doing that because there are no bumpers in stock for us to even order for that. So that's just a rumor. We are refunding the shipping costs for these orders though", and referenced the BO e-mail. I told him that my charges had dropped off my bank, and he said "This is so we can re-auth for the new amount minus the shipping charges, rather than leave it as is, and then deal with crediting refunds which is a much more difficult process. It's easier for us to just re-auth with the new amount minus shipping." This also sounded pretty legit to me.

My 2 cents... So be on the lookout for a mass e-mail of some sort by COB (PST I assume) today. We'll see if it actually happens...
[Nexus 4 General] krypto16:
I have an sgs3 and a gnex...I tried to use those stupid adapters but they all suck. I just got the micro into my gnex the right way and the phone works great. Every now and then when first putting it in I have to reposition it and restart but that is rare.
[Nexus 4 General] sparky4017:
I bought one from one of those cell phone shops you see at the mall about $8 don't remember the brand works good my gnex takes a reg sim and my one x uses a micro and I swap back and forth I think the N4 if I ever get is takes the micro but the adaptor works good
[Nexus 4 General] rashad1:
Get a micro sim cutter and use the left over plastic as an adapter don't get one of those premade ones. They're too thick and can snag on the prongs and potentially rip them out. It's happened to be before. If you use a sim cutter to cut your regular sim to a micro sim it will fit perfectly and won't potentially damage the pins. Plus they're only about $5 on Amazon
[Nexus 4 General] jnewman1991:
Man, you got lucky speaking to people who weren't trying to feed you BS. The thing about the shipping charges being dropped makes a lot of sense.
[Nexus 4 General] dirtyhamster73:
Omg I thought I was going to have a stroke when that adapter got stuck in my GNex! I was not about to try it with my SGS2, GNote, or Sensation! So how far do you put the micro in the slot? Do you have one of those sim ejector tools to get it out? (The N4 comes with a tool )Thanks for the tip! I may try not using an adapter, because they stink!
[Nexus 4 General] zizo79:
When did you order?
[Nexus 4 General] akhan47:
Well done for getting some new info. That sounds legit to me too but who knows. Hopefully it is.
[Nexus 4 General] dirtyhamster73:
Yup, the N4 takes a micro....I'm trying to get prepared now so that when it comes I'll already have the correct sim...if I didn't have other phones that take a regular sim it wouldn't be an issue. I'll try the mall kiosk. The one from T-Mobile was so flimsy, like paper, no structure to it at all! Thanks!
[Nexus 4 General] sparky4017:
I'll buy the mass email I hope there not blowing smoke thanks for sharing and being on hold so long
[Nexus 4 General] Euler MD:
Yeah, I hope this email has some actual answers.
[Nexus 4 General] dirtyhamster73:
Brilliant idea about using the left over plastic!!!!! Thank you! I have about 3 of those cutters in my cart on Amazon, they come with the adapters, well some do.....I just don't know which one to get. Guess they're all created equal. Thanks so much!
[Nexus 4 General] kms_md:
fwiw, i received similar information about an hour ago.
[Nexus 4 General] jtc276:
Hopefully the email exists. Many people are angry at Google right now mostly due to their extreme lack of information, but an email regarding the shipping fiasco would do wonders.
[Nexus 4 General] Red Wolf:
and we not gonna received anything, its just a false hope :rolleyes:
[Nexus 4 General] akhan47:
Interesting... the must have got wind of that petition :)
[Nexus 4 General] Endoran:
I'll believe it when I see it. Although I'd much rather have an email about my order in particular. A mass email explaining the situation will not answer my "what about my order?" question.
[Nexus 4 General] Clayfree:
Some good info there ... thanks for posting the update
[Nexus 4 General] tengen:
After poking around a bit, I'm pretty sure that the second, shorter order number is something Google uses internally and is associated with checkout.google.com, while the first, longer number is a merchant transaction number associated with wallet.google.com (something that could be used for any transaction over wallet, not just orders from Google itself).
[Nexus 4 General] DrunkFuX666:
I really don't suggest using the plastic cutout because I did that... Had cut the sim to try in an iPhone which never showed up... Later I used the plastic as the adaptor and slipped the sim inside a Samsung Omnia 7... The sim went in fine with the adaptor... But then the metal pins pushed the micro sim cutout UP while leaving the so called adaptor in the normal position... That caused the while thing to get jammed... Couldn't pull out the sim... Was totally locked in... Had to open up the phone via screws etc to get it out...

Mind you the Omnia sim tray was completely enclosed pretty much... Shouldn't be as big a problem on phones with fully exposed sim trays... So watch out...

Sent from my Galaxy JBSII
[Nexus 4 General] lyricez:
What about "my order" is not really vital. It'd be nice if they explained the situation fully and actually gave a time line for when everyone could expect their order at the latest. Seeing as they can't even get orders out in the correct order and have been lying about our orders for the past 72 hours.. I don't expect anyone to know for certain when any particular order will ship.
[Nexus 4 General] jenskristian:
I hope this applies to those of us that haven't heard anything too...
[Nexus 4 General] [hfm]:
I figured the put your email here to be notified would give them some kind of a clue. I would have rather had it sitting in my wallet as a pre-order though.
[Nexus 4 General] 338lm:
If anyone has a Magic 8 Ball, will you please ask it if I should order from eBay, or continue to wait in limbo?

I don't have one, so I'll need you to post the answer, please.
[Nexus 4 General] stopswitch:
Problem is, they should have released this phone mid-october instead of waiting so close to holidays. Holidays will slow these backorders way down.
[Nexus 4 General] [hfm]:
What the hell! I would have bought one there a while back!
[Nexus 4 General] enviii:
My Magic 8 ball says save yourself from spending an extra 400 (guestimate) and just wait in limbo.
[Nexus 4 General] Mr.Fahrenheit:
I still have a pending/hold charge on my CC from Google... They haven't dropped anything.

I wonder if that means my order will ship soon.
[Nexus 4 General] Trashville:
"ask again later"
[Nexus 4 General] enviii:
I don't think it was possible. Didn't the Optimus G just come out in Nov? I can't imagine the Nexus 4 being released before the Opt G.
[Nexus 4 General] dirtyhamster73:
Oh no!!!! Lovely....thanks for the heads up! The only sim slot that is fully enclosed that I have is on the GNote, the others have the "slots" where I could stick a sim ejector tool in to get it out...but even doing that could cause damage to the grooves in the sim slot. Great....now I have no idea what I'm going to do. I can't just use 1 phone :/
[Nexus 4 General] enviii:
It means you are in limbo 2. Where nothing happens, but you have a backorder email. Or is that limbo 3?
[Nexus 4 General] mapas:
:D
[Nexus 4 General] kcls:
The most frustrating thing in the world: UPS shows my phone as being in Latham, NY. I'm going out to dinner right now. IN LATHAM. But I still have to wait until Monday.

Ughhhhhhhhhh

Tapatalk² from my Optimus V
[Nexus 4 General] Acuity:
I'd pass up the (non-existent) free bumper for some extra space on Google Drive.
[Nexus 4 General] tengen:
The 9 circles of Nexus hell...
[Nexus 4 General] dirtyhamster73:
I do too, the pending charge has been there since the 13th and I received a back ordered email, but it also says "shipping estimate 11/15", so while I'm not exactly in limbo I feel in limbo :)
[Nexus 4 General] Acuity:
Why not just go pick it up instead of going out to dinner? I think you need to reassess your priorities.
[Nexus 4 General] MaxCarnage:
Limbo Level 1: Made purchase and it shows up in your Play account and Wallet (status irrelevant) but no confirmation, back order, or shipping emails from Google. These people are known as the Untouchables.

Limbo Level 2: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation email, but no back order, or shipping emails from Google. These people are known as the Forgotten.

Limbo Level 3: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation and back order email, but no shipping emails from Google. These people are known as the Betrayed.

Limbo Level 4: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation email and shipping emails from Google. These people are known as the Impatient.

Those who have their phones in-hand today are simply the Hated.

;)
[Nexus 4 General] 0.0:
im in limbo 1...
[Nexus 4 General] apolloms:
Limbo 2 over here
[Nexus 4 General] booyakasha:
Limbo 2 ftw
[Nexus 4 General] tengen:
Best post in this thread lol.
[Nexus 4 General] Fr33L4nc3r:
Well said :cool:

"The Betrayed", that sums it up :silly:
[Nexus 4 General] DroidDavi:
limbo 8:34:40am checking in

has anyone actually got shipping info today
[Nexus 4 General] OmgitzFire:
I ordered a N4 16gb and a bumper. I'm hoping the bumper is the one in "pre order" and not the phone. It changed to shipping estimate to pre order this morning
[Nexus 4 General] ZeroSX:
Limbo Level 3: Activate!
[Nexus 4 General] MaxCarnage:
Call me crazy but it looks like you only ordered two bumpers...
[Nexus 4 General] jenskristian:
I'm one of the Forgotten (limbo level 2) and waiting for an email from explaining what us going on.
[Nexus 4 General] kms_md:
Limbo 2
[Nexus 4 General] joe_sun:
I am a Google UNTOUCHABLE!!

http://en.wikipedia.org/wiki/File:Untouchables_1959.jpg
[Nexus 4 General] tian105:
Limbo Level 5: Made purchase and it shows up in your Play account and Wallet (status irrelevant) and received a confirmation email and a back order email, as well as the shipping email. These people are known as the Invincible.
[Nexus 4 General] stopswitch:
Oh crap, you might have to wait til Monday for your PHONE. OH NO. The rest of us are stuck sometime in December.
[Nexus 4 General] OmgitzFire:
It used to show the N4 instead of one of the bumpers but after a day it changed so I called twice and they said it was just a glitch on the play store and that my order is in fact a N4 and a bumper.
[Nexus 4 General] moosery:
LOL no way

limbo 3 over here. I dont really consider it a limbo, more of an apple, a belt and some other stuff I dont want to talk about:eek:
[Nexus 4 General] gallitoreds:
LOL!! the BEST post of this whole thread!! LOL!! :laugh:

im in Limbo level 3....
[Nexus 4 General] dirtyhamster73:
Best. Post. Ever! I'm " betrayed".... And you know what they say about a woman scorned :)
[Nexus 4 General] mayurolla:
Yeah you are one of these, no wonder you still don't have a phone:

http://photography.nationalgeograph...raphy/Images/POD/u/untouchables-723788-sw.jpg
[Nexus 4 General] Exel:
Limbo Level 3 D:
[Nexus 4 General] DroidDavi:
Level 2 LIMBO REPIN
[Nexus 4 General] kcls:
I think you can't do that... can you? Does anyone know if you can!?!

Tapatalk² from my Optimus V
[Nexus 4 General] Trashville:
limbo 3

but my order was placed around 5pm eastern so wevs
[Nexus 4 General] MaxCarnage:
I have to make a whole new level of limbo for you, bro. That's crazy; I really hope they don't ship you two bumpers.
[Nexus 4 General] noizy1234:
lmao.. Limbo Level 3: Betrayed :crying::(
[Nexus 4 General] VoiD_Dweller:
Buy a magic 8 ball app from google play store, If they aren't back-ordered that is.
[Nexus 4 General] Trashville:
you can pick your ups orders up at the ups center they arrive at, i think they have trouble processing it the day it arrives but it is possible
[Nexus 4 General] gallitoreds:
If you had called UPS yesterday, you could have arranger a will-call for today. Unfortunately same day will-call is not available. Sorry! Go to dinner! at least you are sure your gettings yours on monday!
[Nexus 4 General] rpaloalto:
Thanks guys I have been reading about all you suffering, I'm glad Im not alone in my time of misery.

I'm in the same boat as most of you. I stayed up all night thinking the Nexus was coming out at midnight. Then I stayed up all morning watching the play store. I even called in sick to work that day just get this stupid phone. I goy my order in at 832am usa pacific time. My confirmation email came at 8:33am one minute later.

Thats all I have ever received from google No updates to my wallet, or my play store. Everything still shows the 13th with 3 to 5 for shipping.

As of today my bank has released the funds that google was to take. Now I even feel more uncomfortable, at least the pending bank charge I felt I had a nexus 4 with my name on it somewhere.

I sure hope the come up with answers. I don't even care if I have to wait until the end of next week. I just want some kind of proof of it shipping or hell they can even take the money from my account at least I'll know something is happening
[Nexus 4 General] kcls:
It's 6:45 now though. It's probably to late.

Tapatalk² from my Optimus V
[Nexus 4 General] Trashville:
if the center is open they will give you the parcel unless it's still on the delivery truck. i've picked stuff up around 6 before but it was from a processing center
[Nexus 4 General] fresh_TD:
Don't listen to this guy..straight hating so you don't have your phone today. .lol:D:D

Sent from my GN 2... RLTW!!
[Nexus 4 General] kcls:
I might just try and do that.

Hahaha

Tapatalk² from my Optimus V
[Nexus 4 General] Mr.Fahrenheit:
Oh something happened. My date changed to the 17th.
[Nexus 4 General] mayurolla:
http://client00.chat.mibbit.com/?channel=#nexus4&server=irc.efnet.org
[Nexus 4 General] gbroon:
Us poor souls that couldn't order this time what are we known as? The ignored? The unwanted? Next weeks **** up?

I demand a category too.
[Nexus 4 General] the_r2d2:
Level 3 here :'(
[Nexus 4 General] Mr.Fahrenheit:
None of the above. I'm not even in Limbo. New classification; Ghost Order.

Ghost Order,

No confirmation email

No shipping email

No B/O email

No updates

Everything still Pending, including CC

CSR can't even BS you and say that they REALLY don't know what's up with your order.

Ah, yes, the Ghost Order.
[Nexus 4 General] Clayfree:
Yeah no kidding :confused:
[Nexus 4 General] 0.0:
ok, im not limbo 1 then. im just like you, ghost order
[Nexus 4 General] apolloms:
thats limbo 2.1
[Nexus 4 General] Euler MD:
Limbo Level 3 here
[Nexus 4 General] Clayfree:
You'll be sorry .. the next we hear from him will be a posted shot of his two phones ;)
[Nexus 4 General] tengen:
I think that's the same as Limbo 1 :)
[Nexus 4 General] Mr.Fahrenheit:
I just figured they were trying to let me know which day it was, you know, taking care of me in this crisis.
[Nexus 4 General] mohit1234:
Limbo Level 2 here! We've been forgotten!! :crying: :p
[Nexus 4 General] Mr.Fahrenheit:
Arguable...

This Ghost Order is just that.

You know, when the CSR can't even tell you some BS, you know it's ****ed. I called, emailed, and they just say, wow, not 100% sure but you may be back ordered, I need to take this up with a supervisor.

Supervisor has no answers.

(Trying to spice things up haha)
[Nexus 4 General] jt.61:
Same here for the backordered. My play account says the 17th it was ordered, but my wallet says the 13th?!
[Nexus 4 General] Mr.Fahrenheit:
I actually never got a back order email. This date thing was probably a glitch lol
[Nexus 4 General] SBGS-FTW:
I've been pretty patient through this N4 ordeal. Spoke with a Rep on Thursday in which I was impressed that it was even a person and didn't have to wait an hour.

Anyway, like everyone else in Limbo 1-3, I've been checking my Play Store status and Google Wallet status. Although those status' are irrelevant, I was disturbed to see that Google Wallet changed my transaction date AGAIN. First, from 11/13 to 11/14, now 11/17. Didn't say anything about the first time, but this time is bothersome. Someone or something is updating/changing order information yet we aren't receiving email updates. Furthermore, altering transaction dates seems unethical in business terms, especially when no previous information was provided.

Below is my email to Google, as if it would help. Honestly, I just vented in it because my patience has slowly worn.

" I placed Order #406--------3018 on November 13 for an LG Nexus 4. I know there were difficulties and technical issues with the Play Store for the release. However, the dates do not correlate between what is shown on My Orders in the Play Store and my Google Wallet Purchase history. Google Wallet is showing a transaction date of today, 11/17/2012 instead of 11/13/2012 (might I add that it was showing 11/14/2012 yesterday).

What is the actual status of my order? I'm already aware that I may be on the Back Order list, but what is going on with changes to my transactions? It doesn't seem very ethical since the Play Store is showing my order as Complete yet Google Wallet is altering transaction information.

Please reply with actual information, and not a generically-scripted response fed to the masses.

I'm looking forward to your reply.

Thank you. "

Sent via Fourth Bar Sense for HTC Amaze 4G
[Nexus 4 General] Clayfree:
They did not change your transaction date. They just did some type of update to the order - what we do not know. If you click more info you will see the full transaction with the original sale date.
[Nexus 4 General] apolloms:
100 bucks says you wont get a response
[Nexus 4 General] 338lm:
Awesome... more waiting... :eek:
[Nexus 4 General] MaxCarnage:
That's level 1. I got you bro. :D
[Nexus 4 General] Clayfree:
100 buck says they will reply and tell him everything looks good and he should get a shipping notice by Monday :)
[Nexus 4 General] DroidDavi:
did anyone get shipping info today?
[Nexus 4 General] sparky4017:
And you trust them?
[Nexus 4 General] Chief_rawka:
I was told by a manager today that's the reason the date changed was because Bank old orders only last for so many days before they have to be reprocessed and they drop off. So they re-enter the date so they can continue to process it

Edit limbo 2 here order 10:39 CST
[Nexus 4 General] xdviper:
And I'm in limbo 3. Betrayed.

****ing ups logicisitics. We'll eventually find out what the problem was but I want to know now as I can't concentrate on anything besides this phone.
[Nexus 4 General] wngmv:
At this point I could be a Google CSR. It's not hard at all.

BTW. Limbo 2 here.

Went hiking with a group of friends today. 2 other guys I talked to know of Nexus 4. Non of them know of XDA though. So I guess the phone is popular
[Nexus 4 General] KPH325:
Been watching this thread forever it seems. Limbo level 2. No change to google play. Still have 11/13 date.
[Nexus 4 General] shojus:
Get over it!! Your getting yours and thousands are NOT and have no idea when so don't be too upset.... At least you KNOW something about your order so I don't think your a part of the "LIMBO" club and I don't think you would want to be a part of this club either! lol
[Nexus 4 General] Clayfree:
A moment of silence please ...
[Nexus 4 General] UCFJake:
I'm in Limbo Level 3

Sent from my Galaxy Nexus
[Nexus 4 General] wngmv:
This is a new level of limboness. I can't help laugh out loud.
[Nexus 4 General] Hawkeye9723:
Called again today. Apparently the shipping department doesn't work today. Got told that it should ship monday.
[Nexus 4 General] SBGS-FTW:
I'll take that bet. ;)

Sent via Fourth Bar Sense for HTC Amaze 4G
[Nexus 4 General] DroidRC1:
I want to know when it ships and where the warehouse is
[Nexus 4 General] Maroon Mushroom:
Most likely Louisville, KY
[Nexus 4 General] ET3RNA4:
Alarm set for 2:00 A.M!! MAN AM I PUMPED!!!, 11 hours left gentleman!
[Nexus 4 General] karendar:
I really think Google still caters to a specific crowd. Of course they're aiming to change that, but Samsung has such a large part of the market, I doubt they're currently afraid...
[Nexus 4 General] loscassapalle:
it will never be out for republicans
[Nexus 4 General] karendar:
Oh yeah? Well I'm using a Galaxy S2!! OH THE HORROR!! :D hah. I kid!
[Nexus 4 General] DroidRC1:
I would love that due to me being in Indiana ...it should come next day
[Nexus 4 General] FatalityBoyZahy:
This is a discussion on the Nexus 4, not politics.
[Nexus 4 General] Maroon Mushroom:
I say that because that's where the Nexus 7 batch came from and that's where my Galaxy Nexus came from.

Hopefully overnight shipping will be an option. Guess we'll find out.
[Nexus 4 General] psy:
8AM 13 November in Melbourne, Australia and it's not for sale yet. Glad I didn't get up early!
[Nexus 4 General] DroidRC1:
now I hope it ships same day
[Nexus 4 General] Richieboy67:
I have never seen so many people so crazy over a phone, myself included. Of course I am excluding the wackados that wait in line for an iPhone that is slightly better than the one in their pocket.

I do think this is something special and I would bet it will not sell out for a coupe weeks if it sells out at all..I cannot wait to put down this crappy temp I am using..
[Nexus 4 General] Maroon Mushroom:
It will. That much we DO know.

First come first serve.
[Nexus 4 General] MizuhoChan:
It's not out on the 13th for Australia. Or so someone said last page or a few pages back.
[Nexus 4 General] wilsonlam97:
Nice username.
[Nexus 4 General] frankied22:
Well if it becomes available at midnight PST, wouldn't that be the 14th in Australia?
[Nexus 4 General] pack21:
People, please Stop buying all Nexus 4!!!

I want one for my unsupported country.

This is not Fair.....i'm a droid friend, not a ifanboy.:crying:
[Nexus 4 General] :
If Google had physical stores and the Nexus 4 was released at midnight, who would queue up and wait for one?
[Nexus 4 General] DazNoonan:
Haha I am thinking the same... Just wish I knew what time it would be on sale in the Play Store in the UK.
[Nexus 4 General] :
Anyone in here that was in the Nexus 7 order thread. Guess Google didn't do pre-orders this time because they failed so hard on the N7. I can still remember the pain and anger in that thread.

Also anyone know if UK Google will be using Computer2000 and TNT again?
[Nexus 4 General] Chief_rawka:
I was guaranteed a tracking number tonight by a manager. I don't believe it though, forgive me if I'm a little sceptical:crying: