yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] munchy_cool:
dang, that sucks ..there was this guy yesterday who got all kinda rude when i wanted to talk to a supervisor, he said "what for" in a rude tone and I was like "dude, you are in customer support, you can't ask me questions", i told him lemme start recording the call and then he can get all nasty with me and then we'll see who gets some awesome sh*t when i post the recording on tube , that calmed him down a bit i guess
[Nexus 4 General] @127.0.0.1:
Likewise,

Play UK ordered 5th dec, now changed from Pending to Pre-ordered.
[Nexus 4 General] thehairyyeti:
my RMA order from 11/30 changed to pre-order also...
[Nexus 4 General] xbonehedx:
Same here. Ordered a second one last night (12/11) and received my shipment notification this morning.
[Nexus 4 General] rock7632:
wow my order says pre-order too now on the play account page even though it has already shipped
[Nexus 4 General] efan3719:
Phone has shipped! Ordered November 27th, 2-3 weeker. cant wait! :D
[Nexus 4 General] rootusr:
That can't be good for us who have not received shipping notifications, sounds like a some kind of glitch..
[Nexus 4 General] rock7632:
That order page on the Play store is full of glitches. I have multiple duplicate orders that point to the same order number and now they all say pre-order even though they all should be complete
[Nexus 4 General] remister:
Congrats efan, don't forget about us when you make it big. They must be skipping California, to save for last.
[Nexus 4 General] ImHavenHart:
GOT AN ANSWER ABOUT THE "PRE-ORDER" STATUS CHANGE!

Finally got through to someone with common sense. Asked about the status change from "pending" to "pre-ordered" and he said that the system is now FINALLY sorting orders in the manner in which they were received so that people who order later do not end up receiving their phones before people who ordered earlier. So he said that the orders that have switched to "pre-order" status are about to be shipped and are awaiting tracking numbers. He said once the tracking number is assigned the status will change to "completed." So that's what the deal is I guess, if we are to believe that he really knows what he's talking about. Frankly after all this I don't trust Google and I don't believe him!
[Nexus 4 General] mp5cartman:
Nov 27th order shipped. Nov 13th order "Pre-ordered" status for 3 weeks then Pending for 6 days and pre-ordered again... wth! and @ImHavenHart whenever a google rep talks I dont hear anything. They have given me so many bs that I dont want to hear what they have to say.
[Nexus 4 General] lola_yo_yo:
yeah idk if I want to believe them or not. but at least we got some type of answer to this madness!
[Nexus 4 General] oasis9389:
I just called up google to basically vent, gave em a piece of my mind that people ordering last night have products shipped already and i have 2 pending orders for weeks.
[Nexus 4 General] Hakizi:
So my order from 12:15 on the 27th still hasn't made any progress, and I decided to go ahead and order another at 11:00 PM last night. I got my shipping notification at 9:00 AM this morning. Ridiculous, but at least it's on the way, so I guess I can't complain.

Edit: Shipping notice for the second order, not the first.
[Nexus 4 General] oasis9389:
yea i tried that last week when people were saying thye were shipping and now i have 2 orders not moving.
[Nexus 4 General] jellydoughnut29:
I hope this guy is right. When I called the CS girl said she didn't know what it meant but that my order was still in the system. Then she wanted me to rate her in a survey....after telling me she had no idea.
[Nexus 4 General] cchaos:
Ordered 16GB on 4 December @ 17.06 UK time, with a confirmation email saying 1 - 2 weeks.

Charge that was on my account has now disappeared, and play store says "pre-ordered". Google Wallet says: Thanks for updating your payment information! Your order will be charged and shipped by Google Commerce Ltd. 4 Dec Google Commerce Ltd received your order.

Most recent Google Play Support email says:

"Orders are shipped based on the estimate in your order confirmation email. Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of December 19."
[Nexus 4 General] areskoug:
Thanks but it doesn't make sense since my order from yesterday says pre-order as well as my order from the 27th (1-2 weeks). I guess CSR is talking BS, again.
[Nexus 4 General] ImHavenHart:
I dont blame you. I'm online now checking ebay for a galaxy note 2. I'm pretty sure Im going to cancel my N4 order. Company's only do what they can get away with and as long as they get away with it they will NEVER fix Google Play Store order processing.
[Nexus 4 General] dirtyhamster73:
Sorry.... But it'll never happen. I will get some lame excuse as to why they can't pull regular stock for rma 's.
[Nexus 4 General] ImHavenHart:
That's exactly what I think too. This entire situation is frustrating.

---------- Post added at 12:16 PM ---------- Previous post was at 12:15 PM ----------

LOLOL. I hope you rated a big fat ZERO! The rep might have told me a BS story so that I could rate him higher. I hung up on the survey.

---------- Post added at 12:18 PM ---------- Previous post was at 12:16 PM ----------

Yeah I want to hold out hope that he knew what he was talking about. He placed me on hold to talk to a supervisor because he didn't know. And supposedly that's what the "supervisor" said, but again, take that with a grain of salt cause they've been lying to cover their asses for a while now.
[Nexus 4 General] DowntownJeffBrown:
I wouldn't believe a word the CSR said. This has all been going on since the launch. They will say anything to get u off the phone.
[Nexus 4 General] ciao99:
in "my orders" in google play, the device is Pending and Pre-ordered at the same time!! wtf
[Nexus 4 General] dirtyhamster73:
Ok, and I have no idea what the heck is happening but my rma just changed to shipped, but I didn't receive a tracking or email or anything back from the manager. And if you look further down you'll see my November the 13th order as being pre ordered, but I already received it, that's the one I'm rma"ing. Anybody have a clue as to to what this means? When I click on the top nexus 4, the one with today's date there is no tracking info. I am so confused! Munchy, Jayrod? Do you know? Anybody? Why would my original order that I already received say "pre order"? So even though I didn't receive a tracking or notification or even an email/call from the manager saying he was able to ship a 16GB from regular stock should I assume my rma shipped? Even though when I click on it it doesn't say shipped?
[Nexus 4 General] henning92:
how do i cancel orders that are pending? i ordered one today by mistake and it is a pending order. Every time I try to cancel it i receive an email saying that "i have a very short window to cancel etc and that they cant cancel it now"

What do i do?
[Nexus 4 General] xfinrodx:
Dear Google:

Select OrderNumber, CustomerName as 'Person We Need To Prioritize'

From [Orders]

Where OrderNumber In (

Select OrderNumber

from [Orders] Join [OrderItems]

group by OrderNumber

having ItemName='Nexus 4' And Status not in('Shipped', 'Completed', 'Canceled')

)

Order By OriginalOrderDate asc;

You may send me payment in the form of a free upgrade to the 16gb version and actually using this.
[Nexus 4 General] ImHavenHart:
Thanks, Im starting to realize that!
[Nexus 4 General] DowntownJeffBrown:
So frustrating though I have lost so much faith in Google. Good luck
[Nexus 4 General] Clayfree:
What a bunch of bull****. I have an order placed on 12.7 - 5-6 weeks estimated shipping and today it switched to Pre-Ordered. Seems like if they were really straightening their system out I would be at the end of the line. I have been trying to cancel this order and neither the system or CSR could do so. That leads me to believe it really is about to ship.
[Nexus 4 General] lanman2k:
So I too now have a "Pre-Ordered" Status and the date remains the same "December 6, 2012", nothing has changed in Wallet.
[Nexus 4 General] nikiya:
Got shipping notice and tracking number, but no ETA, I call ups and they teal me to call google, call google and they tell me to call ups
[Nexus 4 General] ImHavenHart:
Just talked to my bank and they said that the authorization Google placed is about to fall off for the 3rd time tomorrow! I think it's extremely messed up that Google thinks they have the right to put people's funds on hold over and over and over again. Why not just charge when they're about to ship instead of typing up my money for weeks with authorizations that constantly expire? Honestly Google needs to get it together. They should be ashamed and embarrassed. I have NEVER had a retailer do this.
[Nexus 4 General] Clayfree:
Were you able to cancel your first order? I'm having trouble canceling mine.
[Nexus 4 General] ImHavenHart:
We have movement guys!

My friend who ordered on the 27th around 12 noon and his order went to "pre-order" an hour ago just received a shipping notice! There is hope! I pray this means we might really be getting our phones shipped soon! I placed my order about an hour after his at 1 pm on November 27 so I have my fingers crossed!
[Nexus 4 General] ShaunMichael80:
Mine also is changed from pending to Pre-Order
[Nexus 4 General] mrhaddan:
My original 27th order got shipped today.

-------------------

Nexus 4 16GB. Ordered Nov. 27 @ 5:34 PM PST. 2-3 weeker. Confirmation email received. Shipped on 12/12/12

2nd Nexus 4 16GB ordered 12/7/12 @ 7:44:24 am PST. Shipping email 12/7/12. Arrived!
[Nexus 4 General] ImHavenHart:
Did anyone's order date change AFTER their status went from "pending" to "Pre-order"> Mine went from pending to pre-order about two hours ago and now the order date changed to December 10th.
[Nexus 4 General] Hakizi:
I haven't even tried yet. I'm not in a hurry to.
[Nexus 4 General] efan3719:
mine too and i was able to cancel my second order with no problems. it had changed to pre ordered if that makes any difference.
[Nexus 4 General] lanman2k:
If I getting shipping notification today, I'm going to be a very happy camper.
[Nexus 4 General] aero25:
yes this happened to me. Mine shows Dec 12th now though, not the 10th. Orig order was Nov 27th, 4-5 week.
[Nexus 4 General] diablonyc2:
It looks like I am BACK to Pre-Ordered from Pending. I guess I angered the Google gods and they bumped me back.
[Nexus 4 General] rabbit140:
From my observations I've got a finding: Google is supposedly filling the orders by order placement hours. So I think you shouldn't be worrying that some 5-6 weekers will get their devices before people who actually ordered much earlier.

I may be wrong; after all, it's Google.
[Nexus 4 General] BrothersFighting:
Mine went from 11/13 pre-order to 12/6 pending last week and today it just shows 12/6 pre-order
[Nexus 4 General] DowntownJeffBrown:
Everybody who has pre-ordered I wouldn't put much stock into it. Since day one the play store has been glitchy and some people have pending some have pre-ordered and it doesn't seem to make much of a difference on when your order is shipped. What matters is what your Google wallet says.
[Nexus 4 General] ImHavenHart:
I guess we should just leave the Google play store alone for a while. It's going to drive us all insane.
[Nexus 4 General] rootusr:
I do believe that too, Wallet is what we should expect to change
[Nexus 4 General] lexcyn:
I have no faith in Wallet either. I had an RMA order for a Nexus 7 from July that still shows "Pending" but has been completed for many many months.
[Nexus 4 General] Nova163:
Agreed. If I remember correctly I've had both 'pending' and 'pre-ordered' twice now..
[Nexus 4 General] rickytenzer:
LOL exact same thing here. I even called them about it to make sure it wouldn't affect my N4 order.
[Nexus 4 General] ImHavenHart:
Does anyone wanna join me in a timely rendition of kumbaya? Maybe if there is a God he / she / it will hear us lol.
[Nexus 4 General] ctowne:
So I have an update on my RMA order. In the play store my RMA device shows as "pre-order" with still the same date. The original (defective) device's date has changed to a date of Dec 12th. It looks like they have at least looked at my order now. I'm curious as to why they changed it to pre-order status now though
[Nexus 4 General] ven4545:
are you kidding me google? it went from pending to pre-order today :(
[Nexus 4 General] 1337sause:
My Nexus 4 8GB order from November 27 (2:40 PM PST / 4-5 weeks) just switched to "pre-ordered" and the date remains as Dec. 6. Maybe there is still hope that it will ship before Christmas!!!!
[Nexus 4 General] DowntownJeffBrown:
Your right lots of orders have been received without seeing anything in Google wallet. My name point is if u are depending on the status of your play store to give u a clue on what's up with your order u are gonna go crazy. The more stable of the 2 has been Google wallet not that is perfect.
[Nexus 4 General] boondoc:
i'll sacrifice a fatted calf with you if it means i get my phone by the weekend.
[Nexus 4 General] lola_yo_yo:
ill eat it
[Nexus 4 General] diablonyc2:
I created a Vision Board with pictures of the Nexus 4 so that means I will be getting my phone this weekend! lol
[Nexus 4 General] DowntownJeffBrown:
Haha me too.:D
[Nexus 4 General] SteveRiley:
Both my original order from the 28th (whose date was changed to the 6th) and the one I placed earlier this morning (the 12th) have now switched from "pending" to "pre-ordered." However, in the wallet, they are still listed as "pending."

Meanwhile... my Nexus 10, ordered from reliable Staples, is now on the truck for delivery. So I have a Nexus 7 in hand (running Ubuntu), a Nexus 10 due to arrive momentarily, and two (or four?) Nexus 4s floating someplace in the Play-Wallet aether. Sigh.
[Nexus 4 General] ven4545:
wait to if it goes from pending to pre-order then its better?
[Nexus 4 General] Psilocin:
Try again tomorrow. If it still doesn't work, wait until the authorization charge falls off your credit card, then it might work. You can also call them.
[Nexus 4 General] DowntownJeffBrown:
No doesn't mean anything. My order from Nov 13th was pre-ordered from day one and was lost in limbo land till I canceled it last week. My brothers said pending and shipped within 72 hours and it never said pre-ordered.
[Nexus 4 General] Psilocin:
Same. Maybe we flooded the play store with enough bogus orders and cancellations these past few days to motivate Google to finally fix the system. We will find out if this is true over the next couple of days. But so far, it seems like only 13th, 27th, and RMA orders shipping since they switch everything to pre-order status.
[Nexus 4 General] diablonyc2:
Hoping you are correct about the 13th orders...I have heard nothing. They better not charge me shipping after offering it free for the Back Orders.
[Nexus 4 General] munchy_cool:
D I have no idea why the 13th order would change , all I can say is they do not know how to code
[Nexus 4 General] ImHavenHart:
I just had to suffer through watching Robin Antin, (discoverer of the Pussycat Dolls) perform a seductive dance (she's 51 years old!) Honestly Google what more can I take!
[Nexus 4 General] Psilocin:
At this point, you call them up and ask them what the status of the order is, and then demand free shipping. You are way overdue for your phone at this point. Unless you raise the issue with them, they will charge you for shipping simply because they can.
[Nexus 4 General] smadger:
I have just now received my third response from the Google Play store after initially emailing over 5 days ago about irregularities with my order. This is also the 4th different version of estimated shipping details I have had - if you count the primary info whilst placing, and immediately after the order.

It's pretty obvious to a lot of us that we are not getting the information we require, not because the Customer Service Rep's are rubbish, but because they aren't being told anything either. My complaints are to do with the way they are handling my money. Others have differing reasons, but are still valid none the less.

So taking this into account I've created a site to get as many people as possible and raise an official complaint to Google Play regarding their lack of info. The hope is that if we have a large enough number of people, they will take notice and start communicating rather than inaccurate, or no info at all.

If you have already received your device, but had problems in the process, you can still register a complaint retrospectively. If you everything went through with your order, great! But please take a minute and complete this form on behalf of the rest of us, so that we can gain a fuller understanding of what is happening - nobody else if going to tell us.

Thanks for your help, Andy.

https://sites.google.com/site/nexus4cr/
[Nexus 4 General] dirtyhamster73:
The whole thing makes no sense...my rma says shipped yet no tracking number when I click on it. I would think if the manager was able to ship me regular stock that he would have told me via a phone call or email, like he said he would do. Unless the phone that has today's date (first phone in screen shot) and says shipped its actually my November 13th order and the phone further down in the screen shot that says pre order is my rma...but when I click on the one that says pre order it takes me to the phone that already shipped, my 11/13 order. I swear, these people have no clue what they are doing, yet I'm trusting them with my info like credit cards, passwords, etc.
[Nexus 4 General] buffalolsx:
What value does this add to the thread?
[Nexus 4 General] pietro_spina:
quick shipping?

Not sure what to say about this... but...

I ordered a 16gb N4 last night got a confirmation email a little later.. (I settled in to wait 6 to 8 weeks) but I got an email today around noon with a UPS tracking # and an origin scan notification.

Will have to see if it shows up... Thing is I won't be here on Friday if it does show, so....

There is no way to win it seems.

Will follow up of course.

-p
[Nexus 4 General] just4ivaylo:
Placed a second order on the 8th for a 16 GB. Status changed to pre-order today? What the...
[Nexus 4 General] remister:
This is how you know the system is effed up. I ordered on 11/27 at 4:34PM PST and the shipping was set on 2-3 weeks.My status states Pending for some reason...... SHIP SHIP
[Nexus 4 General] OneFreshDude:
Ordered this week, arriving thursday

Hey guys, I ordered my phone on monday/ tuesday (credit card didnt get accepted monday, fixed it tuesday morning) and i got the shipping confirmation today at 5:33 EST. UPS Tracking says ill get it tomorrow.
[Nexus 4 General] smarki:
Same thing happened today to my order, which I placed on the 28. What does it mean?
[Nexus 4 General] munchy_cool:
wow , shipped with no tracking, dang ...

this a a royal scr*w up from Google. they should fire a lot of people after this fiasco is over with.

They should stop taking any more orders until all current orders are shipped. Fix there system to be FCFS, test it properly, code bots and test the sh*t which they have coded and then start taking orders again.

This would ensure people get orders in the order in which they placed the order and will avoid ant limbo's. The CSR team need to be given more access to look into the status of the order, I do not know how hard it is to create a DB like this, if amazon guys can code it why can't google. heck Google plex needs some real engineers and some people who are answerable to the mess they have created here , people anxiously waiting for there devices to ship need to have a proper answer , not a bullsh*t answer that we are forwadring to a specialist who only commnunicates via email and takes 24-48 hours to respond ....

Should'nt be that hard for Google.
[Nexus 4 General] just4ivaylo:
I have no idea. Anyone know?

AFAIK, a third-party is handling these support tickets and shipping is done through UPS. Google basically doesn't control any of this, though they should. This service has been among the worst I have ever gotten...and I did not expect this from Google or its third-party companies that handle orders.
[Nexus 4 General] Terminator713:
Ordered Nov 27th 7:49 p.m. 16g

As of today my order date has changed to Dec 12 in play store and my card has been charged.

All that remains is a nice shipping email:fingers-crossed:
[Nexus 4 General] rbanaco:
Could you guys say what store you bought from when you say that your phone got the shipping number? for ppl to see which store is running with more efficiency or better say less messy.... thanks!
[Nexus 4 General] dirtyhamster73:
Thing is, I'm not sure if it really shipped, or if it's my rma, or if it's my 11/13 order that got moved and somehow the date changed to today...no clue what it is. All I know is I have a N4 with today's date that says "shipped" and my original order that I already got (the n4i I have now that I'm rma'ing) that says "preorder". I really don't feel like calling them and asking. I'm just going to chalk it up as a computer snafu. The manager said he'd call me or email if he could get them to ship me regular stock...so since he didn't contact me I'll assume until I hear otherwise that it's nothing.
[Nexus 4 General] rookiegenius:
Ordered on 27th (2-3 weeks). Just received an email from Google saying it has shipped :) should be here by Friday
[Nexus 4 General] dirtyhamster73:
Store? Isn't there only one store, the play store?
[Nexus 4 General] ImHavenHart:
I just bounced back to "pending." So in 3 hours I went from pending to preordered to pending again. I have no idea what's going on now.
[Nexus 4 General] Herbie555:
Several international customers using the UK, German, etc. stores are in this thread also.
[Nexus 4 General] johnciaccio:
I thinkl we need to seperate into U.S. and other countries to make more sense of the posts.
[Nexus 4 General] OneFreshDude:
I ordered from the US Play Store.
[Nexus 4 General] Nova163:
With all the people in here that ordered yesterday and already have their order shipped I'm tempted to just cancel mine and reorder. Thoughts about that?
[Nexus 4 General] SteveRiley:
Maybe they already ran out of stock? If "pre-ordered" means "we think we can fill yours next, so just sit there and be happy," then what if the stock gets depleted before they get to you?

Hell, all we can do is speculate, really. No one knows what's going on, no one knows what these status terms really mean. Mine are still showing "pre-ordered" as of 14:00 PST (flipped from "pending" a few hours ago, too).
[Nexus 4 General] Hakizi:
Reorder, but don't cancel your old one until you know for sure the second one ships. But at this point, I see no reason to keep old orders, they clearly aren't shipping.
[Nexus 4 General] 1337sause:
I'd call with the same question two or three more times just to check for consistency. Last week, a CSR told me my order was in a batch that would go out last Friday, with shipping emails/tracking numbers sent out on Monday. Haven't received ****! ! ! ! !
[Nexus 4 General] SteveRiley:
Five hours ago I placed a second order for two 16GB phones. The order first appeared as "pending," then switched to "pre-ordered" in less than an hour. And there it remains, along with my earlier order from 28 Nov. No shipping notices.
[Nexus 4 General] ntt1409:
Placed a replacement on Dec 2nd and now it showed Pre-ordered now. So sad :(
[Nexus 4 General] wreckone:
Ordered Bumper yesterday and got confirmation email this morning along with my N4 that I order on Dec. 27th :good: Needless to say I'm pleasantly surprised should be arriving next week (via UPS).
[Nexus 4 General] chronus719:
Well, I officially have movement on my bumper (should be here by tomorrow, end of day), but still no word on my RMA. Definitely procrastinating when it comes to calling them.