yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] ghettopops:
Well would you imagine that. Just got the Your phone has been shipped and tracking number. Pending charge onCC is no longer there hmmm.will see what tmro brings.

8gig 12:17pm order MN.

My Play Store status has changed to shipped. Wasn't that way 30mins ago. Was pending.
[Nexus 4 General] nbeebe24:
I know Google employees see this onslaught of disgust, sadness, anger, and disappointment. I don't understand why they just don't come out and explain themselves. The CS reps have clearly been instructed to give certain responses to these questions. Why not just give us the truth? I'd be much happier waiting 3 weeks for a phone if I knew it was going to take that long from the jump. I just want the truth. Off to bed to wake up to more false hope
[Nexus 4 General] ChongoDroid:
Just ordered mine on eBay.. ships on the 20th just in time for my bday :D

I'm obsessed with this device
[Nexus 4 General] txnr70:
I have one on the way and tracking by reference number didn't work. Sorry.
[Nexus 4 General] Serious_Beans:
I don't have a tracking # or bo email, estimate ship date the 15th.
[Nexus 4 General] ryandesu:
Spring viagril

Were you just limbo with no BO?

Also, congrats!
[Nexus 4 General] Jackasaur:
8:32am pst limbo
[Nexus 4 General] ryandesu:
Dang, well thank you for trying!
[Nexus 4 General] NelsonTheMoron:
08:34 PST. Still in limbo. CSR's sounded like they were getting annoyed with me calling them (especially getting the same one earlier today). They claim that my order was to either be shipped yesterday (which I highly doubt it happened now) or Monday (very little hope in that).
[Nexus 4 General] ghettopops:
Yes thats how I was, then Bamb3m rolls around and I get an email.
[Nexus 4 General] apolloms:
8:34 AM PST order.....

just woke up, still no shipped email........such bull****
[Nexus 4 General] drspine:
Play store says shipping Nov 15th, charges disappeared from bank. going back and forth with CSR

Google can take an order, promise shipping within 2 days and then take back what they said...

Nobody to say Hey you cant do that?

This makes me think we need more regulation......

(I hate big govt BTW)
[Nexus 4 General] AngryRabidBadger:
And so the long wait of backorder begins.

Those of you in limbo - be thankful!

On the OCUK forum some have reported receiving their device *and* having their money refunded, interestingly.

A three week wait is gonna kill all the fun of waiting for this phone.

I'm already quite meh about it
[Nexus 4 General] seriousneo:
Next time Google needs to sell their product through Amazon. :/
[Nexus 4 General] ryandesu:
Hmm can I borrow your magic lamp?
[Nexus 4 General] venturizhou:
Shipping emails are coming out! Just got mine yahooooooooooo
[Nexus 4 General] Sturos:
Praying I get mine, and praying for all my buddies in limbo land with me. Please post order times if you get anything!
[Nexus 4 General] vexx786:
All i've gotten so far is one support email with a canned response.

I pray my shipping email comes tonight.
[Nexus 4 General] OmgitzFire:
I'm about to sleep in a bit but I'll be sure to set a prayer so when I wake up, I see a shipping email .
[Nexus 4 General] Kermee:
Just got my shipping notification.

Order time was 8:48:12 AM PST. -- Was in #LIMBO the entire time. (No BO email or anything).

EDIT: Just checked my 'Orders' tab under 'My Account' on the Google Play site. 'Date' changed from November 13, 2012 to November 17, 2012 and 'Status' changed to 'Shipped'. -- Google Wallet Transaction now says, "Your order has been shipped!"

Cheers,

Kermee
[Nexus 4 General] apolloms:
me too, but without getting one already my hopes are very slim 8:34 AM PST order still in limbo
[Nexus 4 General] akkiman:
Has anyone got a BO mail and still got a shipping confirmation email?

I have a BO email, had ordered at 08:56 a.m. PST.
[Nexus 4 General] surferdude73:
Yes, this has been asked hundreds of times. There are plenty of people now with BO emails that have gotten tracking numbers, :good:
[Nexus 4 General] 0.0:
same here...i ordered at 8:34am PST. no email yet
[Nexus 4 General] attila95:
Hello. I live in Hungary. Hungary is in CentralEurope. I downloaded Hotspot Shiled to enable Google Play device buying option, because not available to buy Nexus devices in my country.

My question: Can I buy a Nexus 4 16GB from the PlayStore? (I want to know if they really ship it to my house and if they do what about the TAX)

THX for the reply.
[Nexus 4 General] 0.0:
you ordered 2?? me too...and yet, i didnt get an email :confused:
[Nexus 4 General] apolloms:
how about those of that ordered just 1 and before him and still havent gotten an email either way.
[Nexus 4 General] surferdude73:
The ref # was given yesterday, which is probably around 1200-1300 page, and most people have had no luck tracking to their Zip. and its the Mail Innovations option, I'm sure if you search that term you can find the ref# you want.

Nevermind, I just checked my UPS tab, entered Z, and it autofilled. I believe this is it.

ZWBPP44DIZ
[Nexus 4 General] seriousneo:
I better get my email...
[Nexus 4 General] Sturos:
Something happened! My pending transactions just went from 11/17 to 11/19 on my bank account. I'll take this at this point :|

On second thought it's probably them being pushed back to be cleared on Monday. :/
[Nexus 4 General] Acuity:
No such luck here.

If I won't get it by the end of the day on the 20th I'll probably call Google to cancel since the 21st is when my Verizon contract rolls over for another month. Unfortunately Verizon doesn't prorate your last contract, so I won't be porting out for the beginning of my cycle. By the time that ends, I'm a little over a month away from the rumored SGS4 release which might be worth waiting for at that time.
[Nexus 4 General] 0.0:
all these ppl who ordered before 8:45am seem like they are in limbo, just like me. ordered 8:34am...nothing. im just venting at this point, so i will be repeating. asdfghjkl; so frustrated!
[Nexus 4 General] apolloms:
i know a guy that ordered at 8:31 and got his phone yesterday....there is absolutely no rhyme or reason to how they are shipping orders. it's pathetic.
[Nexus 4 General] Kermee:
Yeah. With all the previous pages before about people saying CSRs were telling them that anyone who ordered 2 or more would be BO'ed had me worried a bit.

The irony of all of this though is... I just checked my Discover and the initial per-authorization that Google did back on the 13th just disappeared. Which means they'll be doing a post-authorization either yesterday, the 16th or today the 17th.

There's a '2% Cashback' promotion running right now for Discover customers between November 16-18.

Cheers,

Kermee
[Nexus 4 General] OmgitzFire:
It's 2 am pst already and still no info.

Hopefully I get a nice surprise in the morning but I doubt it =\
[Nexus 4 General] nexo85:
I ordered at 8:34am and i still don't have a shipping notification. I did get the BO email and I've about given up at this point. I might just pickup a note 2 today and cancel my order.
[Nexus 4 General] 0.0:
more fuel to my rage :silly:
[Nexus 4 General] ryandesu:
Oh nice, thanks for looking into it more. I'll try this out with my zip, I doubt it'll show anything but you know, it adds to the glimmer of hope I guess haha. Have fun with your tracking at least.
[Nexus 4 General] drspine:
does not work with my zip
[Nexus 4 General] Shadowguy:
I finally know how they are shipping the phones. :victory:

Rumor....is that if you have more vowels in your name you get priority shipping

This chick named SEQUOIA order 4 phones at 5pm EST and got hers delivered friday!!!

WHAT IN THE ACTUAL ***K :confused:

Meanwhile

Im still back ordered - with my play account still saying pending and my credit card still being held! siiiggghh! :crying::crying:
[Nexus 4 General] surferdude73:
Yeah no tracking for me, I had no luck with it. Also, the original discussion about the reference number had some people suggest that you need to change start date to Nov 1, and try to track several times as it only works sometimes. I clicked track about 20 times and nothing to my zip.

Me either but see above.

People interested in this may want to search this thread for Mail Innovations and also that reference #above. Good luck.
[Nexus 4 General] UberSlackr:
Note True, my Cousin ordered only 1 (16GB) and he got his backorder email yesterday...
[Nexus 4 General] surferdude73:
You just answered a post from two days ago. This has already been debunked at length.
[Nexus 4 General] moosery:
Hah!

Let me tell you a story about that.

Last night I decided to give up on the nexus and just buy an S3. So I ordered one next day shipping on amazon.

Cut a long story short:

Guess what? No phone. No tracking. No idea where it is. Apparently it may have been handed to the wrong courier, and may or may not arrive (more likely not). Now a 5 day wait before amazon will even look into it. THEY make ME wait 5 days because THEY messed up.

So no. They shouldn't get amazon to do it. :silly:
[Nexus 4 General] ammmo:
Nexus 4 fiasco

First post, could not resist.

First of all, great community here and thanks to everyone for their input.

Here is what I have gathered so far.

Google CSR's and their "Specialists" are not employed by Google and many of them are just as upset as many of you are. I think this has been proven beyond a doubt.

Google royally messed up on this launch and here is why:

Many of the orders were duplicates. IE: a user kept hitting refresh (or a script) and they ended up with their quota only to find out they ordered 5-6 etc devices and wanted one. Those same users went on to post on eBay after thinking they won the lottery. See exhibits A (ebay) or B (craigslist).

Above is the reason so many in the first half hr are still in limbo. Being honest or not, many users maybe not from this community ordered w/e they could at that time and many unintentionally ordered more than they can handle bank account wise

When orders gradually came back up and the store was somewhat working again, people with orders as late as 5-6 hrs after were able to order.

Google sent out the Back Order email to many who only had a single order - and like the notification email telling you it was on sale to begin with, many did not get this email - or any email for that matter.

Google launched 30 mins early after everyone thought it was going to hit at 12AM pacific or even eastern time and instead hit at 8:30 AM pacific. The east coast has a ton of people, and way more than the pacific coast. Most of these people were at work, saw this coming, and flooded the market.

Google is now going through the trove of over orders (people who wanted 1, ordered 6, etc) and are shipping in no set order because of this fiasco. The only remaining problem is they are most certainly still shipping out multiple units to certain people who in turn are taking advantage of the hit-order-refresh mess and selling them on ebay etc.

It is what it is.

I ordered @ 2PM MST, 4PM EST. and had been trying since 8:30AM PST. S* happens. I only ordered a single 16GB N4, and was so happy it went through after seeing coming soon for so long I didn't look back.

Received the BO email after that. Google continues to charge the account daily, and still says shipping on the 15th on Google Play, and pending on Wallet.
[Nexus 4 General] drspine:
Good insight man. However I still dont know why google did not make a limit on orders, place the orders on a FIFO basis even with all the fiasco mentioned above.
[Nexus 4 General] freeintruth:
I do not get it why google does not do preorder...this way, google knows how many and where to send the phones; at the same time, we do not have to compete with each other.

I especially do not get it why google has not done it for the 2nd wave. Judging from the crowd, the 2nd time will be just as bad.

Oh well
[Nexus 4 General] magnumrt562:
Me too bro, GS3 in route for me! Sucks about your delivery situation...
[Nexus 4 General] FISKER_Q:
That's not a systems failure though, but human error, but yeah i would say that Amazon isn't great in the shipping/packaging department, when i ordered my Eee Pad Transformer they sold it to me in the original packaging + a brown amazon plastic wrapping, needless to say the tablet had been stomped and was almost split in two.

I suggested to them that they might consider actually packaging their stuff in packages with protection, but no this was the "tried and true" solution, but they did atleast give me a new one and refunded my shipping expenses.

I'd definitely get the Nexus 4 over the SGS3 though, sad to see you go :(
[Nexus 4 General] catcher82611:
I got the shipping email from Google about an hour ago, after being stuck in limbo with a lot of you. I ordered late, around 1:15 EST, which means that it really seems like Google is sending them out randomly.... Good luck to the rest of you guys :fingers-crossed:
[Nexus 4 General] iPathik:
I have a quick question. How can I request UPS to do a saturday delivery? Its in my neighboring city but it won't be delivered til Monday :(
[Nexus 4 General] ammmo:
Exactly. It's random for a reason though, so many errors in the first 30 minutes. Lots of people on the east coast who ordered many hrs after you already have them in their hands. Google had to wait on banks, users, etc because of this. Units are still being added back into stock to fulfill users who actually had the money to pay for them. I wonder how many bank accounts Google has overdrawn in the last 3 days let alone 30 minutes. Must have been some sort of record.
[Nexus 4 General] Rusty!:
You can't.
[Nexus 4 General] moneyslap03:
im on the east coast and havent received crap... only my order confirmation , no Back order nor a tracking number plus the money is shown again in my account although i know it was never taken out due Google holding the money for the charge
[Nexus 4 General] grubbster:
The S3 that is for sale on Amazon is not sold by Amazon. I am always wary of these products because they fall outside the normal Amazon process. Having said that, I have never had a problem with anything shipped this way. Sorry for your problems but Amazon will take care of your issue.
[Nexus 4 General] catcher82611:
You're just going to have to play the waiting game I guess. Google's CSRs are essentially useless, and don't have reliable information. However, they're doing their best at this point to just get all the orders out.
[Nexus 4 General] ammmo:
I'm close to the west coast (Mountain time) and I can tell you not only does Google have my money, but they keep charging it daily since the 15th and it's a withdrawal - not a CC hold, etc. Like I said, order went through fine on the 13th, order shows pending in wallet and shipping on the 15th on Google Play. I also received the confirmation email shortly after the order at 2PM MST. On the 15th I received the back order email around the same time as everyone else on here. No updates from UPS MyChoice either. There are a lot of people on the east coast that ordered after me that have theirs already - which makes perfect sense since there are so many of "you" and so few of "us". We're in the same boat I guess only I'm sure our order times are different and I received the emails whereas you did not. Hang in there.
[Nexus 4 General] Bronk93:
I got my shipping notification from google play @ 4:36am EST and I live in Orlando. I ordered on the 13th @ 1:15pm est. Status changed from pending to complete in google wallet. Did not receive the BO email at any point.
[Nexus 4 General] gallitoreds:
Great! so theeres stil hope we get some status change today!... did you get the BO emaol by any chance?
[Nexus 4 General] lyricez:
Unless you ordered way after 9am CST.. there seems to be little hope. I've noticed that most people getting their shipping info over the past 24 hours were after the initial rush. Very frustrating.
[Nexus 4 General] wmka2000:
I want to change my name Google

I am sure now that Google sent orders Alphabetically, I Always asked my father to change my name which begin with "W". I am always in the end of the list:crying:
[Nexus 4 General] Geo411m:
So sad. Just got up hoping I would see a some kind of shipping info and nothing. Team Limbo 8:43 (11:43 EST)
[Nexus 4 General] sublimnl:
My last name starts with an A and I ordered in the first 30 mins. No Nexus for me.

---------- Post added at 06:26 AM ---------- Previous post was at 06:24 AM ----------

Call UPS and tell them you want to pick it up. Then drive to the facility and get it. Many of their facilities are setup for customer pickup as well, but you have to call first so that they can pull the pkg. I do this with FedEx and UPS all the time.
[Nexus 4 General] munchy_cool:
Call once again and u will get a different answer

Nexus 4 back ordered , forced to use an iPhone 4S , blame Google
[Nexus 4 General] Grendizer_1:
8:43 here also , Limbo land
[Nexus 4 General] apolloms:
yep, which is total bull**** on Google's part....
[Nexus 4 General] Bronk93:
They are still printing shipping labels because mine was printed yesterday.
[Nexus 4 General] FatalityBoyZahy:
Hopefully you guys will see something around 11am est. That's when I got mine, and I was in limbo too.
[Nexus 4 General] apolloms:
in for this, i'm also a 8:34 and limbo land
[Nexus 4 General] ammmo:
All of this, if you didn't get the Back Order email you are fine is straight up complacency. The Google phone # you are all calling is a call center that is employed by Google whom the employees are employed by another entity. It's not even Google and isn't really any better than getting transferred to the Philippines or India (no offense) since at least it's in Michigan, USA. They do not know crap and have been sending people sideways for days now (and they are also quite irritated now).

The fact remains that people who had no emails or emails saying they were back ordered already have their phones. Simple as that.

So, hang in there.
[Nexus 4 General] R23PO:
I was surprised to see that Google Play charges tax. Does Amazon charge tax?
[Nexus 4 General] Gummybaer:
Only this!
[Nexus 4 General] sublimnl:
Yes, in certain states. They started here in Texas back in July.

Edit: For Amazon to charge you tax it has to be shipped/sold by Amazon (it will say it on the product page). Most of the 3rd party sellers on Amazon still do not charge tax (unless they are in your state).
[Nexus 4 General] moosery:
it was the amazon stock, not the one on the front page. I have prime so I always buy from amazon themselves.

Well I say have prime, I meant HAD. I'm incensed, what exactly does "guaranteed" next day mean if they wont do jack for 5 working days when it fails to arrive

looks like I may aswell wait with the rest of you now, its gonna be a week monday before amazon would even get me a phone at this rate, so why wait that long for second choice!

No doubt this isnt the end of the saga either! Looks like I'll be carrying a 10" tablet and dongle round instead of a phone for a while - LOL
[Nexus 4 General] AngryRabidBadger:
Will they be working on this through weekends or does the massive BO queue sit in limbo each saturday and sunday until theyre done?
[Nexus 4 General] decepticon:
Woke up to no email again so I am officially without a phone now.

I had promised my daughter she would get my GNex on Friday after I placed my order so quick Tuesday and I would rather be without a phone and disappoint her.
[Nexus 4 General] ammmo:
Aww. Why don't you just go out and buy another phone - or get one from TMobile, ebay, craigslist? Don't learn from Google and their promises or teach your daughter those, keep your word and get on with it. I don't see another option for you as a man of his word.
[Nexus 4 General] decepticon:
T-Mobile doesn't have service here and Google already has my money (pending charge cleared 2 days ago) and I don't really have enough disposable income to tie up more money in another phone.

It wouldn't be such a pain if my payment didn't already clear Google.
[Nexus 4 General] mrmylanman:
You need to charge tax if you are a registered business in that state.
[Nexus 4 General] chrisjcks:
Think I'm gonna have to send some more emails, this is getting ridiculous - constantly seeing people who ordered much later receive theirs

Not only have they already got them, but to add insult, I'm also on back order!

They really are fu**ing sh1t!

It doesn't take a genius to look at my account, and see it was placed much earlier than some that already got delivered.

They are doing nothing at all.
[Nexus 4 General] mayurolla:
At least you heard something. I am in uber limbo still.
[Nexus 4 General] crackmulah:
these f-ers

ordered mine 11:36:47 AM UTC-5, havent received a confirmation email or a backorder email...what does this mean?

also how many nexus4s do you think google actually sold to sell out so quickly?
[Nexus 4 General] Dr Zoidberg:
At this point, I would expect Larry and Sergey to visit to the fulfillment center. For a company that models its products on "positive customer experience", this is such a massive failure.

Sure, they over-promised and under-delivered. Fine, but make the customer whole by providing helpful communication and adequate compensation.

When Maps was seens as a failure on iOS6, Tim Cook published an open letter apology. At this point, I expect no less than an apology letter from Larry Page.
[Nexus 4 General] moosery:
Like the one they gave us for the nexus 7? :good: :laugh:
[Nexus 4 General] chrisjcks:
I honestly think in the UK they only had about 100 stock.

And when most people placed incorrect double orders due to the crappy website, I'd guess less than 50 received phones in UK!

All this sold-out crap is pure myth, they haven't sold many of these at all.

This is a phone nobody even knows about in the UK, unless you follow xda and android blogs.

Ie. nexus 7 launch included the whole first WEEK of orders in the first dispatch.
[Nexus 4 General] e-dub:
have faith, guys. i ordered at 10.22 pacific time on the 13th and got an email this morning at 3.08am (central) telling me it's shipped. shocked, but pleasantly shocked.

eric b
[Nexus 4 General] yyz71:
Your a cool DAD:good:
[Nexus 4 General] chrisjcks:
I'm supposed to be giving away my ONE X to my brother but can't yet due to the worst-order-ever.

:-/

My delivery estimate is still 15th (not shipping estimate), yet its 17th and they don't even know when it will ship, never mind be delivered.
[Nexus 4 General] Grendizer_1:
Just called a CSR and he told me that I should get the tracking no. by Monday and the device should be delivered by Wednesday , I told if he can do anything to make the process any faster so he called his supervisor and said that it's out of our hands !!

So seems like i will stay in Limbo till Monday at least
[Nexus 4 General] mayurolla:
Same here, but I got my shipping charges waived. Told them to eat it.
[Nexus 4 General] dkotoric:
so u got a email on a Saturday cause i think ur the first then?

Sent from my HTC One S
[Nexus 4 General] AngryRabidBadger:
Anyone taking (false) hope from what a CSR says is an idiot.

They have no information.

They have no control over the ordering process.

Their only interest is in getting you off the phone.
[Nexus 4 General] apolloms:
ugh, i'm leaving to go out of town early wed morning. any chance i can get them to overnight it on monday to get here tuesday?
[Nexus 4 General] Geo411m:
I just saw I got an email from google and got all happy and it turned out to be Victor from CSR with some online survey. Needless to say, I gave them a crappy review. :victory:
[Nexus 4 General] ammmo:
You should have read the umpteen posts before you. The CSR you called doesn't know xyz. They have been feeding people like you lines like these for days now regardless of who you are or if they even know who you are. You should look up the word complacency.

I'm sorry, but the repeated I just called a CSR and he/she told me this is getting to me. lol. Sorry man. Call again, shoot, call them 5 times and list your replies in order for the good of the rest of the people who keep calling "CSR's" at "Google". I just find it hilarious and I think most of the others here do as well.