[Nexus 4 General] munchy_cool:
Here we go

Nov 13th 2012 - Don't forget this date my fellow limbo's

Ordered 2 16gb N4 at 8:44:25 AM UTC-8 (within 15 minutes of it going live).

Get a backorder email along with everyone

Tue, Nov 27, 2012 at 9:50 PM - order shipped email

Nov 29th - I have the 2 Nexus 4

Nov 30th - one of the N4 is overnighted to an xda marketplace friend at cost.

December 1, 2012 10:59:43 AM UTC-8 - RMA requested, the n4 which I have has a pretty bad earpiece, the one which my friend has is fine

Estimated Ship:Less than one week

Dec 3-11 - me is super pis*ed

Dec 6th - call CSR, specialist involved

Dec 7th - call CSR , specialist invloved

Dec 10th - I get super frustrated and file a BBB compliant at around 11am EST

Dec 10th night - call CSR again, specialist involved

Dec 11th afternoon, 11:30am EST - call CSR again , ask him if it is ever going to ship, he gets a bit irritated and I react, both of us calm down and he says he sees that issue has been sent to a level 2 specialist but he will send it to a level 3 specialist.

Dec 11 3-4:30pmEST - I am super frustrated and talking to another xda marketplace friend of mine and end up purchasing a 16gb from him ( I wanted piece of mind)at his cost + shipping , will be shipped tomorrow and handed over to my friend who just came from India for the same price as what I paid for it.

Dec 11 5:28 PM EST - get an email with an apology and that my replacement has been overnighted with tracking along with a new UPS return label

Dec 11 5:29 PM EST - UPS my choice alert for the same tracking

Dec 11 5:34 PM EST - the order for the replacement is canceled and wallet now says you will not be charged

Interesting part

1. The previous return label was to go to LG, Texas, the new return label is going to Mountainview, CA to the Google Plex
2. the UPS my choice alert for the original 13th order had the words "UPS" in the Shipper , this one has "Campusship" so am pretty sure this one is shipping from the Plex

Personally, I do not know what caused the device to be overnighted,but I am happy as I am finally getting a replacement and I hope this one is good.

Also, the second n4 which i purchased today will be going to a friend and thus we'll be saving the tension of ordering and then waiting in limbo.

Edit

My advice

Ask the CSR to which level of Shipping specialist is he sending the request to if you are in limbo, please do not and I repeat do not ask them this if you are still within the shipping window. In case you are out of the shipping window ask him to forward it to a level 3 shipping specialist which I think is the highest.

If it gives you piece of mind, file a BBB complaint only if you are out of the shipping estimate given by Google.Not sure who at Google gets the BBB complaints but I sent by complaint to the Plex.

Update as of 12/14/2012

Replacement N4 overnighted on 12/11, did not reach on 12/12 - YBOD on UPS

12/12 evening around 8:00PM EST - I drop an email to the person asking whether the device has shipped or not.

No reply

12/13/2012 - 9:00am EST - another email to the same guy, no response

12/13/2012 - 2:00pm EST - get an email from some other CSR that the device could not be delivered and to correct my address in wallet. I am perplexed, on some thinking i find that she is saying so as my RMA order on wallet was canceled on 12/11 with reason as undeliverable.

12/13/2012 - 6:00PM EST, I reach home with the tracking still a YBOD and no package, get more piss*ed, open the RMA label sent on 12/11 to pack the device and send it back and wait for the replacement to arrive.

ding ding ding, bells ringing in my head, the return label has a Google plex address and addressed to a person with his phone number below it.

Ding Ding Ding - more bells ringing, I call up the dude and tell him that I got an email from one of his dudes that my replacement was overnighted but am still to get it and that UPS does not know where the package is, he asks for my email address and tells me he will get back to me.

30 minutes later 12/13/2012 around 6:30PM EST

Another email in my inbox from the dude who sent the email on 12/11 and was not responding since 2 days that another device has been overnighted (tracking included)with UPS 9am delivery and UPS is looking into the one shipped on 12/11.

1 minute later - UPS my choice notification for the new device overnighted on 12/13.

2 minutes later - UPS notification for a trace on device shipped on 12/11.

2 hours later - tracking on both the devices is active

12/14/2012 : 4:00AM EST

can't sleep - wake up to see both devices having the same time for scans from CA.

12/14/2012 : 7:30AM EST - UPS is here with the device shipped on 12/13.

12/14/2012 : 9:00 AM EST - the defected one is sent back to the Plex using the return label which was a 2 day air and not the normal UPS ground label you get for returns.

Along with the RMA receipt I also added the below letter

My BBB complaint

The report was filed on 12/10 and sent to Google on 12/11 and on 12/11 was when all the fun started. resolution points 1 and 2 above have been resolved but Google is yet to reply on BBB.