yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] barondebxl:
The paypal credit card is just fine, i used it and they shipped my order after i was in limbo for 3 days.
[Nexus 4 General] zizo79:
Same here... Not sure if this is a good sign
[Nexus 4 General] ny15456:
hello verizon droid dna
[Nexus 4 General] c0ldz3r0:
I don't want to be a sheep anymore :(
[Nexus 4 General] Pedro Peguero Jr.:
Used my PayPal debit card for this device... been in limbo ever since, and I just woke up to see that the pending charges expired and all the money is back into my account....

Can someone please tell me if thats a good thing or a bad thing??

I already received a confirmation email of my purchase, just no shipping confirmation.. And no, I never received a BO email..
[Nexus 4 General] luke_c94:
The pending charges disappear after 3 days if there is no charge, it's a normal thing.
[Nexus 4 General] VoiD_Dweller:
Google gives me the uncontrollable urge to defecate.
[Nexus 4 General] sublimnl:
Yes 4. Originally it was for me and my brother in law, then my wife got excited and wanted one to replace her GS2, and then when her dad found out what was going on he said get him one as well. So its for 4 people, not to flip on craigslist. Happy?
[Nexus 4 General] Pedro Peguero Jr.:
Yeah but will it effect my purchase? Will the money be taken out AGAIN when it is shipped or...?
[Nexus 4 General] apolloms:
Woke up this morning to not a single thing from google and not a single change in my order in the play store. 8:35 am order...........what a surprise......
[Nexus 4 General] MaxCarnage:
This "chargeable" state is what I was trying to convey yesterday, where you have an order in for a phone but there's no phone actually tied to it or whatever. I'd bet that many of you who in Level 1 and 2 (I'm in 2 personally) are in the same state as me. Being "stuck" in this status makes it sound to me like I won't be getting a phone for a while; certainly not in the next week if 24 hours after being notified of the issue they're still waiting for a "specialist" to even look at the issue. :rolleyes:
[Nexus 4 General] Novi84:
Apparently that doesn't mean anything. Google says they can only authorize for a few days, so they'll re-authorize and charge you when it ships, instead of turning the pending into a charge.

But hey - that's just one of the messages from CSR. Other ppl say other things. I'm in the same situation as you, though. Ordered 8.34, and haven't heard anything since. But they said on the phone yesterday that I will have it Monday or Tuesday, and that I will not get a tracking number...
[Nexus 4 General] Pedro Peguero Jr.:
Ohhh, so when my thing ships, it will just take the money out automatically? So your saying I should be fine... right? lol
[Nexus 4 General] mayurolla:
I also ordered 4 phones...you know for my 4 lines...not everyone is trying to flip on ebay here dude. And I have more reason to be pissed than you because I dropped $1500+ on this **** so why don't you get in the back of the line.
[Nexus 4 General] apolloms:
I'm in limbo 2 and chargeable as well...we wait together my friend :crying:

---------- Post added at 08:36 AM ---------- Previous post was at 08:35 AM ----------

oh and my amex has shown a pending charge since the 13th.....hasn't dropped off once or gone from pending to actual charge.
[Nexus 4 General] Novi84:
Haha, fair enough :) But if Google found themselves in a situation of having to put people in back order, I'd rather see them send one device to as many as possible than filling orders of multiples. Ideally they shouldn't be in a mess like this, but it's a fair decision to make once they're in it.
[Nexus 4 General] MaxCarnage:
:crying:
[Nexus 4 General] booyakasha:
who is this Victor guy, and why is he sending me emails with no information in them?
[Nexus 4 General] boogieroc:
Only 24 hrs to go for me. For those who thought they were getting shipping notices yesterday or today it won't happen but google will be sending out notices tomorrow starting at 4 am est.
[Nexus 4 General] KtMack23:
Woke up to no email from google
[Nexus 4 General] TwinkyOfHope:
Did a CSR tell you they would send them out at that time?
[Nexus 4 General] shojus:
EXACTLY... Thank you! I would love to have taken the call from ME cause it was innocent and a lil funny.... :D
[Nexus 4 General] Pedro Peguero Jr.:
As I wait for Monday, I'm going to go play some BLACK OPS II. So close to prestige ! :good:

My gamertag (Xbox LIVE) - OoVote4PedroO

Message me "XDA" if your from the forums lollll
[Nexus 4 General] lukaville:
new stat?

bit.ly/T4s67U
[Nexus 4 General] decepticon:
Newest fabrication from the call center, Google now has changed the terms to 5 business days to process and to not call back until then or it will further delay my order being processed.

His supervisor is not available but the hang up button is.

*click*
[Nexus 4 General] NexusIncarnate:
Ordred placed 8:56 AM

Google Play still lists 13th as Order / Change date.

BO Email

This morning the auth charge on my CC disapeared. Was still on last night.

I love it.
[Nexus 4 General] MaxCarnage:
Neat, I'm sure a lawyer would be interested in companies changing terms after a purchase has been made with no option to cancel the order and no product in-hand or information about where it is or when you'll be getting it.
[Nexus 4 General] booyakasha:
nein, niemand hat eine ahnung davon :confused:
[Nexus 4 General] Christ1119:
I got the same email, that was the only response I had gotten at all from the previous emails I sent to Google regarding my order after the first one. Terrible
[Nexus 4 General] booyakasha:
that's alright, ill just give him ****ty feedback
[Nexus 4 General] sparky4017:
Well I just ck my PayPal auth charges on my card also gone hope this is a good sign
[Nexus 4 General] boogieroc:
While I was trying to help out people still in limbo a CSR did say that.(taken with a grain of salt) but I have a buddy in the ups shipping world that told me some helpful information. Around 4-5 am items are scanned and prep for transport. At which time the shipper ( google) then gets the word and emails are generated and sent out. Before someone here starts bashing my post, note that I'm 80% positive this is accurate. If your officially BO THIS MAY NOT HELP YOU. to the ones in limbo with no emails at all, you have a very high chance of receiving shipping emails. I will try to get more concrete info as to what is the case. Also if you have not done so SIGN UP FOR UPS MYCHOICE as they will possibly inform u faster than google themselves...:good:
[Nexus 4 General] shankesh:
Hey when is the next booking schedule in play store...Have to book my nexus 4...waiting eagerly
[Nexus 4 General] dubt17:
So does the three week BO include this week? Essentially making the wait only 2 more weeks?
[Nexus 4 General] NexusIncarnate:
I doubt it. I think its a worse sign for me. No other changes to dates or anything on my order. I have a feeling that my order wasn't properly placed in all of the systems or something.
[Nexus 4 General] kcm117:
Same

I got the same exact e-mail. It's nice to know Victor is mass e-mailing everyone that was screwed over with no helpful info.
[Nexus 4 General] surferdude73:
Is it too much to ask to search this thread for "date changed"?

We'll see. I'll revisit this tomorrow and confirm/deny. I have 99% doubt on this one.
[Nexus 4 General] Vahndroid84:
Need to get this phone...i ve an ape on my shoulder...shouting "nexus4"

I ne ed restock :(
[Nexus 4 General] Christ1119:
Same. Wrote an "I'm disappoint" letter in the feedback too. If you screw up the launch of your product this bad twice (Nexus 7, now this) they need to know where they have to improve anyway otherwise it's gonna constantly be a **** storm like this. My feedback probably wont be going anywhere anyway, but it's always worth a shot
[Nexus 4 General] catcher82611:
My UPS tracking code I got yesterday still isn't working. I might have found a new level of limbo guys........
[Nexus 4 General] apolloms:
or you could just be patient. sometimes it takes 24+ hours for tracking info to show up
[Nexus 4 General] agtitan:
At least you have a ups tracking code...
[Nexus 4 General] elliot.newnham:
No, that is Level 4 - The Impatient

Level 2 here - The forgotten
[Nexus 4 General] Clayfree:
You should see an update once UPS goes to work this week. Probably sometime Monday morning. A code is generated when a label is created and usually has no further info. It's updated as it's scanned at each stage so you'll probably see a departure scan soon.
[Nexus 4 General] boogieroc:
Congrats. Your out of limbo. This is sunday so nothing will show on the tracking but at least you know your phone should be in your hands tues or wed just be patient
[Nexus 4 General] richB7:
I'm one of the people on a similar limbo situation over on the Nexus 10 forum. Reading through some of the posts it appears to be the same. Anyone here able to cancel? I've gone off and bought something else and Google won't cancel my order other than refusing delivery. Guess if it comes down to it I could move it on eBay though I've little hope of ever receiving anything.
[Nexus 4 General] MaxCarnage:
You're in a limbo: Level 4, the Impatient.

:cool:
[Nexus 4 General] dkotoric:
anyone receive any tracking info last night or are we not accepting to get any since its sunday

Sent from my HTC One S
[Nexus 4 General] sublimnl:
Limbo level 3 here. Just got off the phone was was told I am in a chargeable state and that they should ship Monday morning. Whatever.
[Nexus 4 General] sparky4017:
I'm still betrayed now the auth has expired on my PayPal CC and other haven't att is yet but order has been changed to the 18th and who the hell is VICTOR he's burning up my email with the customer service survey
[Nexus 4 General] boogieroc:
You won't get any notice today it is SUNDAY
[Nexus 4 General] Christ1119:
Don't expect to hear anything on your order til Monday the 19th (of next year if everything goes according to Google's plan :p).
[Nexus 4 General] booyakasha:
I'm thinking victor is just a guy who sends out surveys after you talk to Play Support...maybe not...idk
[Nexus 4 General] Christ1119:
So Victor is the one that spams people to complete surveys then? I guess the surveys go else where where the CSRs don't deal with the negative responses they're getting from people's orders so he doesn't care if you say Victor's an ass because at least he doesn't have to read our emails about the same question 100s of others are asking too lol
[Nexus 4 General] sparky4017:
I answered one last night and it wasn't nice but I had been drinking with the nexus 4 gang
[Nexus 4 General] surferdude73:
Ok, here's what I just got from Google Play Support.

Talked to Joe. He normally works in Movies, but they pulled him for Device support due to volume.

He stated my order was still chargeable and that I wasn't backordered. He said ALL of these orders are going to go up to logistics, and would be PUSHED THROUGH, that Google has the ability to push them through.

I asked him what the deadline would be for these orders to be pushed through, and he said that they are telling the support people that are being pulled in for device support that it should be done Monday, but he cannot give me any further information as he was briefed on this today.

He did state that the volume of Ticket calls (people calling to ask about the status) were also being sent over, and it was pulling people that could work to assist with various levels of processing to simply go through the Tickets, so call volume is slowing down order processing.

So please do not call if you can help it. This was my first call and I explained to him as such.

My info is as follows:

Order 23:14 EST (yes, laaaaaate. I tried for 6 hrs from work before coming home and using the [how to], but that should give everyone hope as I believe mine was one of the last 3 in from XDA, or anywhere for that matter.)

Confirmation email.

Backorder email.

Order date changed to 17th.

CC used to pay.

Default link option (pretty sure this was [x] link to account)

I have MyChoice UPS so I'm now expecting that I'll receive tracking info tomorrow. :fingers-crossed:
[Nexus 4 General] vineet381:
Was in limbo until now, order date changed from nov 13 to nov 17 yesterday, pending charges dropped from CC today morning.. just got off with the rep who said its been BO :-O

Don't know what to do, pardon me for killing someone today!! lol
[Nexus 4 General] chronus719:
I'm glad to see others decided to join the Nexus 4 Drinking Club last night after most of us had gone to bed. On another note, there's gonna be like no movement on orders today because it's Sunday. I'm hoping that I'll get some kind of update tomorrow since changes were made to my order yesterday.
[Nexus 4 General] MaxCarnage:
I was told the same thing this morning. Call me crazy but I actually believe that may be true.
[Nexus 4 General] nsavani:
called a CSR just for the hell of it, she sent me this email afterwards. dont know if it means anything or not. im still in limbo

"Thank you for contacting Google Play Support. It was a pleasure speaking with you today. I understand your excitement regarding the new Nexus 4.

Unless you receive an email with subject “An update on your Nexus 4 Google Play order”, your order is not affected. And you should be receiving a shipping confirmation soon.

If there is anything else I can assist you with please reply to this email. Have a great day!"
[Nexus 4 General] MaxCarnage:
You're still in Limbo, you just moved to Level 3. :)
[Nexus 4 General] sparky4017:
Has anyone else had the auth removed from there credit card and did they charge it again if so what was the time frame :cowboy:
[Nexus 4 General] nsavani:
i had the pending credit card transaction removed from my account this morning. pretty sure it just "timed out" since google didnt fully charge it yet.
[Nexus 4 General] MaxCarnage:
You know, I have seen a lot of feedback in this thread regarding the Google CSRs, and I wanted to toss mine out there too.

I've talked to four of them over the course of three phone calls; I first called on Friday morning just to see if they had anymore information and the CSR (a lady) was very sweet and admitted she had nothing new she could tell me, just that they were expecting them to be delivered Monday or Tuesday. On Saturday I talked a great CSR who went out of his way to call another department just to put my mind at ease, which is how I got the news that my account was "stuck in chargeable status". The dude at this department was also very friendly and escalated my issue and responded to a follow-up email last night. Finally, this morning I called to see if any news had been added to my account and the guy I talked to this morning, despite being pelted with calls all weekend, took some time to look at my account and gave me what I believe was a fair analysis of the situation.

In other words, despite the kind of confusing situation and everything I know these guys and gals are going through dealing with impatient tech nerds like me, everyone I have talked to over there has been kind, professional, and courteous. I know not all of you have had the same experience with all the reps, but I have been thoroughly impressed with their customer support personnel.
[Nexus 4 General] chronus719:
I don't think the authorization charge has ever been removed from my statement. I'm hoping this will help things along? IDFK.
[Nexus 4 General] ryanbmw51:
Is anyone else using a ridiculously nice phone while waiting fir the nexus 4 and just can't stop thinking about how sh**Ty it probably is compared to the nex? im on a galaxy note 1 and i absolutely despise it to the point where i only use it for calls texts and this thread lol

And fantasy football app of course
[Nexus 4 General] surferdude73:
Agree. My one call was professional and courteous, but maybe that had to do with the fact that he was just pulled into Device support today, and hadn't been answering calls on this since Wednesday. That is also why I think that the info I got from him should be seen as viable confirmation of some of the accounts that we have heard in regards to staus: Chargeable, Shipping confirmation Monday, Calls contributing to delays.
[Nexus 4 General] SunSDK:
Another limbo here. Only received BO email but people who got it later than me have had their dates changed to the 17th I'm still on 13th order date and 15th shipping info sigh..

Curse you limbo!
[Nexus 4 General] b0bfath3r:
I've been stuck in Limbo the whole time. This morning the pending charge disappeared from my card.
[Nexus 4 General] AKfortyseven:
Yeah you're crazy
[Nexus 4 General] vineet381:
UPDATE: Called again after 5 mins, another rep told me everything is fine and the shipping info should arrive within 24 hours.

DO THEY ACTUALLY KNOW WHAT IS THE STATUS OF THE ORDER? Why does google provides a customer service # if their reps contradict each other!! I am over with this, dont have energy to keep checking the status and calling these retards.
[Nexus 4 General] chronus719:
I still have my GSIII running CM10 stable w/navbar mod. I still really like the phone and use it quite a lot, but I'm really anxious to get a Nexus again (had 2 Galaxy Nexuses with faulty MicroUSB ports, finally just got a refund). I think it's gonna be a tough call between the GSIII and the Nexus 4 for me.
[Nexus 4 General] boogieroc:
Don't mean to be a jerk but if your date still say the 13th u might be in the 3 week waiting period. Hope thats not the case but I feel that those who have a new order date are higher on the list
[Nexus 4 General] chronus719:
Well in all honesty, your incessant calls probably are not helping to expedite order processing. We all know at this point that we basically can't trust what we're told by s CSR, so there's really no reason to keep calling, and hope they can reallocate some of those people to order processing once call volume dies down.
[Nexus 4 General] surferdude73:
THIS MAN STOP CALLING.

Especially after 5 minutes. Jeez.
[Nexus 4 General] phoneman09:
So has anyone got there shipping refunded and also a free bumper coming there way? If so how does that all work. Talk to a manager and say you want a bumper also?
[Nexus 4 General] decepticon:
Well see, the reason I need to keep calling is because THEY HAVE MY MONEY. Not a pending charge but my actual money. It cleared Thursday night and still no change in order information.

I keep getting the runaround from Google and if I don't hear anything by lunch tomorrow I have no choice but to do a chargeback.
[Nexus 4 General] mayurolla:
Supposedly I am getting free shipping, but also going to demand free bumpers as well.
[Nexus 4 General] chronus719:
Well I guess that sucks a bit more than having a pending charge (although there's really not a whole ton of difference), but like I said, CSRs clearly have no idea WTF is going on. Hold out until Monday and call them, and hopefully it means your order has shipped.
[Nexus 4 General] rg1003:
Yes, my pending charge was released this morning but no new charge. I received the BO email Thursday. My order in Play still shows the order date as 11/13 and the shipping date as 11/15.
[Nexus 4 General] surferdude73:
So do it already. Either you want the phone or you don't. If you had the phone in your hand, you still WOULD NOT HAVE YOUR MONEY.

If this charge puts you at the limit of your finances, then maybe you should charge it back regardless of your desire for this phone.
[Nexus 4 General] decepticon:
You really don't see the difference between paying for something and not getting it vs. paying for something and getting it?

This phone does not put my finances at a limit but who the hell accepts a company taking money and not delivering on goods? Do you freely allow that to happen?

My issue is that I am now without a phone, yes I could have kept my GNex but I made a promise to my daughter and, unlike Google, I chose to honor my word.
[Nexus 4 General] Clayfree:
I have not heard of anyone getting a free bumper. They have none to send out. That started as a suggestion for compensation and has grown to a rumor.
[Nexus 4 General] chronus719:
I think the best thing for you to do at this point is join the Nexus 4 Drinking Club.
[Nexus 4 General] decepticon:
Sorry, I put down the bottle in 1999 but I have officially started the Nexus 4 Smoking Club....we have jackets
[Nexus 4 General] Clayfree:
They should not charge you until they ship the product and I agree you have a legitimate reason to call them. BTW I also told my daughter she could have my Galaxy S but that she would have to wait till my new phone arrived :o
[Nexus 4 General] AIovanna:
Calling Play support will NOT delay anyone's order as they are a 3rd party company contracted by Google and have zero access to doing anything with your order other than looking at it. The CSR do not work for Google...so call all you want...you have the right to information on your order and the more people who call the more it will show Google they need to get their shat together and realize they owe us a response....
[Nexus 4 General] decepticon:
I jumped the gun on the promise, when I got my order in at 10:31 I figured it was a sure thing and told her she would get it Friday after school....well Friday came and I could have either let her down or give up my phone, not a difficult choice.

I guess I can always just go buy a $20 Go Phone from WalMart until then.
[Nexus 4 General] rehughe:
My phone gets delivered tomorrow but I just some cancellation email from Victor.

WTF is going on over at Google?!?!

Get your act together!!

Sent from my Galaxy Nexus
[Nexus 4 General] Geo411m:
First off I think this simply isn't true. You actually think they use CRS reps to process orders when they have no idea what's going on? I sure don't. Having said that, I don't believe calling today will help anyone as they aren't shipping any orders and don't really have a clue what's going on.
[Nexus 4 General] Clayfree:
Yes! Google takes orders. LG supplies phones, UPS handles shipping, Someone else handles CSR .... Hilarity ensues:p
[Nexus 4 General] tulongest:
I just went to a local shop to buy a microSIM cutter and they ran out of stock! :'(

Looks like I'll cut my SIM with scissors. LOL

Anyways I can't wait! Going to take a nap now =)
[Nexus 4 General] Anouk69:
It's not just available in the US: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462844

Not sure whether the Play Store accepts virtual credit cards for those outside the abovementioned countries who make use of middlemen shipping companies.
[Nexus 4 General] chrisjcks:
I think everyone should go to bed, so I can get mine at midnight in less the 2 hours.

....we shall see. :)
[Nexus 4 General] MizuhoChan:
I cut mine. I actually cut it a little into the sim itself, but it still works =P.

I WANNA BUY IT NOOOOW ;_;

Damn Google. Shut up and take my money!
[Nexus 4 General] ZeroDefined:
for the sake of us Canadians, I hope you're wrong lol
[Nexus 4 General] sinkingfish:
And the worst thing is, I can't buy it from Google in Ireland. I work about 0.5 km from the Google European HQ and am going to have to use a VPN and a relatives credit card to order it. AGHHHHH!
[Nexus 4 General] B97:
Anyone know where the UK warehouse is? Any near London?
[Nexus 4 General] Hallucinogen775:
ehmm... you're aware that there are other civilized countries besides the US that also do have their own "Google Play Shop"-entities? yes, Google also exists outside the US and also makes some money (probably more) outside the US. i.e. i will order in the German Play Store paying with my German credit card registered to a German address.

pretty straightforward, isn't it? ;)
[Nexus 4 General] m0h1t:
Oops :p

What I wanted to say was, where the phone isn't selling officially via the play store

Sent from my Galaxy S2
[Nexus 4 General] EnemyOfGlaDOS:
Lol :p
[Nexus 4 General] Hwaiting:
I hope that is the case! When I ordered the Nexus One and Nexus 7, they both shipped from the US.
[Nexus 4 General] B97:
Does it ship from Ireland to everywhere in the UK?
[Nexus 4 General] wilsonlam97:
Could Page Monitor get Google to block our IPs?

I've got it set to 5 seconds.