yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] naszero:
Placed my Order November 27, 3:15PM PST. Got shipping confirmation from UPS. I checked UPS tracking earlier and it said expected delivery

12/7

to California. I just checked the UPS tracking again and it says modified delivery date

12/6

to California.
[Nexus 4 General] CTMeow:
I don't know who I'm writing this to, or for, but I kinda felt the need to. Maybe Bear or Tom or any of the other straggling LL3'ers will read it and relate but who knows. I've quite literally given up on my order from the 13th arriving. I grabbed one from the Canadian release a few days ago, upped to a 16, fingers crossed on that delivery.. But that's besides the point, as that was not my initial order. I'm truly not even mad at Google anymore, just extremely dissapointed and discouraged by a company that I used to really admire. I would have kept some of that lost respect if I had even received a "Hey, you know that order from the 13th? Yeah, that one,

three weeks ago.

Well, it isn't coming. We're sorry but you'll have to order again." I would have been angry, probably really angry, but I would have got over it in a day or so and AT LEAST known that my order was, without a doubt, not coming. But, as you all know too well, that never happened, nor do I feel it's likely to happen. My order will probably never leave limbo, Nexi purgatory dare I say. Anyway, this has all been written too many times for me to count, hence the "I don't know why I'm writing this" iteration, but let's call it some sort of Nexus closure.
[Nexus 4 General] estallings15:
I should point out that the CSR I just spoke to said they screwed up and issued tracking numbers to a lot of people for phones they don't have and thus cannot ship.
[Nexus 4 General] chronus719:
Would you mind if I used this post as a reference in my letter to publications concerning this mess? I think it's a pretty blatant example of how Google is currently screwing its customers.
[Nexus 4 General] mobileboost:
My order email was at 4:10 PM on the 27th. I got a ship email and a receive before 12/3 email. UPS still hasn't received my shipment though apparently.

Strangely it still says the following

Scheduled Delivery:

Monday, 12/03/2012

I emailed Google about getting the shipping refunded, but they never replied to my inquiry yet.
[Nexus 4 General] chronus719:
Would also like to use this if you'd let me.
[Nexus 4 General] DowntownJeffBrown:
Makes me wanna punch Eric Schmidt in his nose and take a dump in Eric Schmidt cereal. Bad thoughts go away.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] sn0warmy:
I'm watching the video and noticing that you are clearly a Michigan State fan!

As an MSU grad, all I have to say is...

GO GREEN!
[Nexus 4 General] diablonyc2:
FANTASTIC Chronus! Hopefully someone will see this (and pay attention).
[Nexus 4 General] CTMeow:
I'd be more then glad to help! At least it's going towards something of use. :highfive:
[Nexus 4 General] dyslexicpenguin:
That doesn't make sense. People with the 1-2 week estimate apparently had this messed up accidental email, but now all the sudden 2-3 week estimates are getting phones shipped WITH tracking updates. If they didn't have phones for the original goof up with the 1-2 weekers, why are people later in line getting phones shipped. It's idiocy as it's ****ing finest.
[Nexus 4 General] DJPrelude:
I'm not trying to rub it into anyone's face or anything but I wanted to report that mine did get a Departure scan from Kentucky and and estimated delivery by tomorrow end of day.
[Nexus 4 General] Creakazoid:
That's true, but it doesn't explain why they've decided to totally ignore chronological ordering and ship out orders willy-nilly. I was okay with waiting a bit till they actually ship-shipped rather than fake-shipped, but this out-of-order fulfillment is extremely frustrating. What an impotent mess of a system this is turning out to be. They really need to either start learning to communicate with UPS.
[Nexus 4 General] destruction584:
Most 2-3 weekers that are getting shipping emails from this morning and tracking numbers are not getting YBoD and they have origin scans. To me, that shows that the packages are in UPS' system and are processing as normal.
[Nexus 4 General] kev30:
Ordered on 27th at 329pm pst with estimate 2-3 week. Got shipping confirmation earlier. I checked with ups and its saying expected delivery to be 12/6.

I ordered an extra n4 16gb that I'm willing to let go for an xda member that got screwed by this fiasco. Pay for the cost + shipping. PM me if anyone is interested.
[Nexus 4 General] abowmedia:
I'm more interested in why my November 27th order is shipping but my November 13th order is still hanging out in god knows where.
[Nexus 4 General] jMollys:
The manifest got jacked...like the first people to order on the 13th.
[Nexus 4 General] DiNoise:
Use it!!! I really hope this gets out.

Thanks for creating the letter and trying to get it noticed.
[Nexus 4 General] CTMeow:
I second that thanks.
[Nexus 4 General] radlink14:
Ordered yesterday at around 10am

Got tracking confirmation around 430pm

Schedule delivery for tomorrow per UPS
[Nexus 4 General] AshtonTS:
Yeah, theirs are, but ours aren't. If the tracking info didn't update but my ****ing phone arrived on my doorstep I'd be perfectly fine with that.
[Nexus 4 General] inseconds99:
Contacted a seller on CL I'm picking up my phone on Friday from him, I am pissed, I will give Google until then to fix the tracking info. If not I will be picking my phone and doing a charge back for a fraudulent charge on my account.
[Nexus 4 General] jMollys:
SOLID!!!!! People, the honor system is in effect!
[Nexus 4 General] chronus719:
Do you mind if I use this as an example of how sh1t is FUBAR in my letter?

---------- Post added at 04:00 PM ---------- Previous post was at 03:58 PM ----------

Mind if I use this? I am going to blast the sh1t out of the publications that don't run a story with info like this.
[Nexus 4 General] qortuba:
To all whom getting their phone tomorrow, congrats :)

But please, dont make a big deal of it since there is many people waiting to get their phones for more than 3 weeks. Feel them guys

Thank you
[Nexus 4 General] AshtonTS:
It's not like I haven't been waiting just as long. Keep that in mind. Just because I didn't get a chance to get my order in before they ran out of stock on the 13th doesn't mean I haven't been waiting too.

#JustSaiyan
[Nexus 4 General] shahram0:
Contacted Google again in a vein attempt to figure out what's happening, and spoke to a CSR, and pretty much told him everything that was happening. He had no response to anything I said (lawyered?) and transferred me to his manager. His manager was named Bruce; Bruce told me that he has a spreadsheet of all those individuals who contacted them regarding shipping issues and he directly contacts the shipping department and resolves the issues. He said everytime a complaint is handed to him, he has to resolve it.

I told him about the shipping issue and he said in my case of the 1-2week order with shipping confirmation on 30th, I'd be reimbursed my shipping fees. I asked him for his employee ID, he said he doesn't have one, I asked him for his full name he said he can't give that to me :\ what a joke. He told me he'll email me right away to keep in touch with me. I told him if he knew anything, and he said I am the first person with this issue that "HE" has personally dealt with and he will check with others. I then asked him if specialists were real and if they were, was it 1 guy responding to 1million emails per day? Because it's been longer than 48 hours since my problem was registered with Google. He then told me that he'll personally deal with the shipping department and not any specialist.

I don't take any of this as truth but figured I'd post it just for further information for those who want it.
[Nexus 4 General] radlink14:
You are crazy to ask for a last name lolz...
[Nexus 4 General] AshtonTS:
I guess I need to call google or something. This just isn't right. Im very frustrated now.
[Nexus 4 General] robstunner:
http://www.androidcentral.com/nexus-4-yellow-box-death
[Nexus 4 General] dyslexicpenguin:
Just talked to Google Play support. According to the girl I talked to, she said that since all she was the shipping label created, and no activity, that she assumes Google still has the package. She said she was going to "consult" with shipping specialists, and email me along the way. We'll see if this actually goes anywhere.
[Nexus 4 General] mrbkkt1:
Departed... weird, says estimated delivery is tomorrow.
[Nexus 4 General] eclipseblur954:
Lies
[Nexus 4 General] bsteiner36:
I hear ya

I mentioned the same thing earlier. It looks like they only shipped orders up to 4:00pm PST. My order was at 4:12pm PST and i have still not received anything. I am hoping for tomorrow or sometime next week. I wish google would release some information as to why it is no longer Southwest type service, but rather Delta where some people are better than others.
[Nexus 4 General] chronus719:
Still sifting through posts for my "bibliography" on the letter. If you guys have bookmarked anything significant, etc., please let me know about it. I really want this to be something so cohesive that they can't ignore it without compromising the journalistic integrity of wither themselves or their publication.
[Nexus 4 General] jvanlew:
It might be silly but I just ordered another one. This new order is 5-6 weeks but we shall see. I've seen weirder things happen on this thread..

I originally ordered on 11/27 and was in the 1-2 week pool. If I ACTUALLY end up receiving two, I'll sell it to someone on here for what I paid less shipping. I don't think my wife would accept me giving it away to a poor soul but I will ship it for free, your choice of courier (only US obviously, sorry international people). :)
[Nexus 4 General] Roger888:
Ordered 27th Nov Delivery 6th Dec

Order Date: November 27, 2012 2:52:29 PM UTC-8

Shipdate Dec 5

UPS shows delivery tomorrow by EOD
[Nexus 4 General] DowntownJeffBrown:
Congrats but this is total bs. I order 3 weeks ago on the 13th and diddly fu*cking squat for me. I bet my order I placed today gets here first. By the way I posted this earlier but I'll repeat it. I was told by a returns CSR today around 930am that some orders from the 13th didn't process right and in turn got lost in the system and Google supposedly has a team of specialists trying to sort these orders out. Also the 1-2 weekers with the yellow death note on their tracking he did tell me that those orders seemed to have been printed prematurely. But now I'm not so sure he told the truth as people who had later shipping times are now receiving tracking that updates so why are the 1-2 week shipments premature when people who ordered after them well their orders don't seem premature at all.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] mobileboost:
I just got off the phone with the Google Play store CSR. I requested the 13.99 shipping charges to be refunded as I waited all day until 8pm on the 3rd when UPS says it should have arrived by. I still have the YBOD and it's obviously not been shipped yet.

She can't issue a refund, but sent my info to the shipping dept and either they or she will email me in 24-48 hours about the 13.99 being refunded to me.
[Nexus 4 General] jvanlew:
Like I said, stranger things have happened...
[Nexus 4 General] klownkillah:
I just checked and UPS My Choice is now showing me a delivery time frame of tomorrow morning.

/fingerscrossed
[Nexus 4 General] andyli1985:
I ordered mine at 3:38PM PST, but I still haven't got any shipping confirmation emails.
[Nexus 4 General] Psilocin:
I haven't known a CSR or manager that would. But to not give an ID number is just bad. No one wants to be held accountable for the lies they are spewing out.
[Nexus 4 General] ketonkss4:
Yeah this has got to be a troll but I sure hope he isn't because I just placed a new nexus 4 order in lol.

Just got off with google play because of course because its the google play system the new order showed up as a duplicate and I had to sort that out. I asked about my nov13 order and the noob CSR i talked to told me that the case is that they are waiting on stock to be available and I will have to give that more time (indefinite)... Well Joining the ranks of the New orders Lets go TEAM 5-6 weeks may the shipping be with you
[Nexus 4 General] jMollys:
Orlando, FL, United States	12/05/2012	6:15 P.M.	Arrival Scan

12/05/2012	6:11 P.M.	Departure Scan

12/05/2012	6:05 P.M.	Arrival Scan
[Nexus 4 General] ultma75:
Just checked ups website, now early scheduled for tomorrow end of day. Thank you google
[Nexus 4 General] DiNoise:
Nothing personal, Penguin, but these "Google Play support" posts really make me laugh (I was seriously laughing after I read "consult with shipping specialists),

their "specialists", "supervisors", etc. are on a different planet, and it will take "X" light years for them to respond.

I haven't seen a single post that a higher level support responded with something useful.

But the funniest part that I said in one of my previous posts is that every time you call and get a new CSR you'll get a new interesting excuse story about the situation.
[Nexus 4 General] jvanlew:
New orders @ 5-6 weeks FTW! LOL. Mine showed a dupe in the play system but not in Wallet. I chalked it up to bugs.
[Nexus 4 General] psxindo:
I ordered mine 3:32pm PST

I did get the:

CC Google *easytech refund - Dec 4

CC Google *devices pending charge - Dec 5

And still no shipping info. Still showing as pending.

I'm guessing the shipped orders up to 3:30pm PST

Anybody from Nov 27 2-3weekers ordered after 3:30pm PST and received shipping email?
[Nexus 4 General] dyslexicpenguin:
More like, **** you Google.
[Nexus 4 General] jMollys:
you should have it in you hands by Friday.
[Nexus 4 General] ultma75:
I wrote and complained to csr and when I gave up and was buying one off Craigslist. I got a shipping email so I guess google must be reading
[Nexus 4 General] eclipseblur954:
That is the fastest I've seen anything arrive somewhere, leave and arrive again somewhere else lol.
[Nexus 4 General] CTMeow:
On the contrary, specialists DO exist. However, they just feed the same lies as any other CSR. It's quite ridiculous. I got in touch, finally, with one last week on thursday. He told me to expect shipping notification by Monday at the latest and my device by Tuesday at the latest. I can't tell you how super duper incredibly surprised I was when Tuesday rolled around andddddddddddd, you guessed it, nothing. There is absolutely no point in calling at this point, everything is out of our hands unless someone like Chronus can get his letter out.
[Nexus 4 General] Ibsonic:
And you still gave the other one ?
[Nexus 4 General] Sliming:
I freaking tried so hard to buy it ASAP and was able to purchase at 12:18, 18 freakin minutes and now I have to deal with the yellow box. People who ordered after me are getting theirs, this is bull!
[Nexus 4 General] eclipseblur954:
Agreed... Seems everyone that fought with the system are getting f***ed
[Nexus 4 General] whewstoosae:
Google has finally sent me an email asking to update my wallet information. Apparently they had my order on hold until it was "officially updated through wallet." I'm assuming what was holding up my order was that I had a new debit card come in that updated my expiration date all while keeping my same card number. When I placed the order from Google Play it used my card that had been deactivated and not the one that I updated on Google Wallet about 5 times.

As soon as I got their email and updated it through them the charge went through and now I'm waiting on a shipping email. I hope that's all it took and now I just have to wait a little longer. I'll keep you other November 13 orderers updated. Finally I hear something and hopefully something will come out of this.
[Nexus 4 General] PoisonWolf:
Ordered at 12.40 PST on the 27th and I'm still getting no movement on my tracking information.

I wonder if it's a regional thing to folks who are closer to the Kentucky warehouse as opposed to those further away (e.g., East coast,etc).
[Nexus 4 General] abowmedia:
Seems like that's their new thing... "Tell them shipping specialist! That will get them off the phone!"
[Nexus 4 General] Aoude.:
Just got screwed by Google.

Nov. 27, 16GB Nexus 4 (2-3 weeks)

Today I got an email saying that the credit card charge failed to go through.

I got it fixed and working 3 minutes later.

At that time, I was charged the full $384.80.

Since I haven't received any shipping info and the amount has been charged in full to my card, I called Google customer service.

Basically, they acknowledged that they charged me without having shipped it.

Then they had me wait for several minutes while they tried to figure out when I would get my phone.

According to CSR, because of a 3 minute delay, my order has been delayed.

I was given a 5-6 week estimate, but it gets worse.

The 5-6 week estimate is from today's date NOT the purchase date of Nov. 27.
[Nexus 4 General] rstuckmaier:
I found out how to break out of the YSoD!

Unfortunately it just puts you into the slightly gold screen of death.

I filed for a lost package, hoping it might light a fire under someone.
[Nexus 4 General] munchy_cool:
any LL3 got shipping today, bear ??
[Nexus 4 General] eclipseblur954:
Thought so too, but people all around me are getting ups status updates, even a friend in Hawaii has updates... Meanwhile I ordered at the same time as you, 12.43 to be exact, and no movement at all.
[Nexus 4 General] jMollys:
nope. i've seen comments from fla to az shipped
[Nexus 4 General] ketonkss4:
Wait so you got your Nov 13 order to finally charge on your card?
[Nexus 4 General] fresh_TD:
Just bagged up a nexus 4 (16gb) with a bumper for $410 off of CL!!
[Nexus 4 General] grubbster:
I did that yesterday and it hasn't worked yet. They say it can take 8 days to investigate.
[Nexus 4 General] klutch:
so this is going good and quick too
[Nexus 4 General] PoisonWolf:
Maybe they decided that since they've already screwed so many people in the 1st wave, they would just opt to remain consistently ****ty and adopt the 2-Face Harvey approach for the second-wave of orders as well. So I'm going to guess that they hired a part-time intern to flip a count on each order to see who gets their phone first regardless of timing of the order. Lol.
[Nexus 4 General] jim.k.yee:
Nope my phone just got delivered to NY and I should be getting it tomorrow. Maybe you'll still get yours tomorrow too!
[Nexus 4 General] abowmedia:
I'm right there with you man... Ordered November 13th before 9 am PST and still nothing. All I get now when I call is "Oh we're going to forward your account to an account specialist, we will get back to you within 48 hours regarding your order". I've had my account sent to at least 20 specialists thus far and not a one has contacted me again. I really think our 13th orders are just non existent. I'm about to go ahead and try putting in a new order and see which one comes first and cancel the one that doesn't make it.
[Nexus 4 General] exaybachay01:
I think most of the people who ordered around or after your time (at least by an hour or 2) haven't gotten anything, thought people before & the 4-5 weekers are getting some shipping info.

Not sure why you think he would have it by friday, he hasn't gotten any shipping any shipping info and just has the pending/authorization charge at the moment.
[Nexus 4 General] Cwebb03:
Well, I got a CSR that is allowing me to report mine as lost/stolen, and he said it will 1-2 business days to process followed by 3-5 days to ship. At this point I feel a little better with that than the uncertainty I have now
[Nexus 4 General] jMollys:
that is a he** of a find if your state charges sales tax! congads:good:

you are going to LOVE it.

i guess some of the flippers cannot float the nut....
[Nexus 4 General] AshtonTS:
Off the phone with play rep... Said that there's a glitch in the system and it hasn't actually been shipped out. Referred me to a "specialist" who will call back tomorrow...
[Nexus 4 General] Mr. Steve:
I did this about two hours ago and it made me feel better just on the basis that now I don't have to see that stupid shipping label created message.
[Nexus 4 General] Creakazoid:
I just called them for the 2nd time today and got another cookie-cutter response from the CSR. I asked them why orders were being fulfilled at random with apparent disregard for the order's queue position. Of course, they denied doing anything out-of-order, but acknowledged confusion along the way. Thus, they said I have to wait 24-48 hours (likely arbitrary of course) for my order to ship (for real). I then requested a shipping refund, but this particular person said that I have to call them back after I received the package to get the shipping refund ex post facto.

Conclusion: I don't think anyone would be opposed to Google raising prices a moderate amount to implement a working logistical system. They can't possibly be this ignorant.
[Nexus 4 General] whewstoosae:
I got the full pending charge on my card again. Other than that I don't know what else is going to happen. Play store updated to today's date but still pending. Just playing the waiting game again.
[Nexus 4 General] fresh_TD:
The guy went back to his iphone 5:D:D
[Nexus 4 General] DiNoise:
Well, yeah, of course they exist, but my point was is what you're saying, that their support team gets you nowhere, they only come up with something to tell you to wait and wait and wait..

I was supposed to get a response twice already from a shipping department about refunding my shipping fee, I'm not surprised anymore, that's why I filed a dispute.

But I do wonder how they get trained to BS customers, and how much they get paid for it.

I can only imagine supervisors telling CSR's: "ok, guys, every time a customer calls about Nexus 4 shipping situation, just come up with a cool excuse, make sure to mention that it's UPS' fault, and say all this in a calming voice so it sounds pleasurable to them"...
[Nexus 4 General] PoisonWolf:
Did you spam click when you placed your order? Just wonder if spam-clicking had anything to do with it.
[Nexus 4 General] abowmedia:
Hope it works out for you. I know that can't be the problem with my order because I placed another order on the 27th with the same wallet info and I have tracking information for that order.
[Nexus 4 General] kcbboy:
Oh yea. Should get an arrival scan soon.

Order Nov 27th 3:09 PST. 2-3 weeks. 16 gig.
[Nexus 4 General] abowmedia:
Nope!
[Nexus 4 General] Cwebb03:
I'm kinda curious what will ship sooner, the LL4/YBOD orders or my new order (reported as lost/stolen). Mine should be here 3-5 business days from tomorrow, with free shipping, hopefully it will actually make it this time.
[Nexus 4 General] abowmedia:
Holy hell just checked my 27th order and its actually on a plane on the way to me. I'm giving my 13th order until Friday and if nothing happens i'm just putting in a new order.
[Nexus 4 General] eclipseblur954:
1-2 or 2-3 weeker?
[Nexus 4 General] shotta35:
Has nothing to do with it as i'm a YBOD too. Ordered at 12:40:11 PST on the 27th and like everyone else got the email on the 30th at 4:05am EST.

Happy for all those 2-3, 4-5 and even a 6-7 weeker but where is my phone Google! :rolleyes:
[Nexus 4 General] Cwebb03:
Just got an amazing new idea! If I cancel a package within an hour of getting the shipping notice, I should be able to get a full refund correct? So if I canceled my replacement within an hour, I should be able to get a refund on that too right?
[Nexus 4 General] jim.k.yee:
I basically kept refreshing the page and click proceed until it let me in at a random moment. Though this was in a span of 30+ minutes continuously.
[Nexus 4 General] AshtonTS:
The LL4 people's orders haven't shipped yet. Google just thinks they have, UPS knows they haven't. That's the only explanation.
[Nexus 4 General] WhenBearsReign:
Negative sir.