yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] dirtyhamster73:
We can't, I'm mad at him.

Look! Another "we've escalated your case" email. I don't get why they send me these things....maybe the reps have to reply again to emails that you've sent after a certain period of time? Because I get these odd little emails from reps I spoke to like last week. Google is one strange bird!

Estallings, where is your sexi nexi?
[Nexus 4 General] Gibbus:
What was your delivery time estimate at the time of order?
[Nexus 4 General] Drzfr3shboialex:
Google's new year resolutions better be less buggy hardware and software as well as way better shipping information and play store purchases.
[Nexus 4 General] DowntownJeffBrown:
To bad no one ever keeps their New Years resolution.
[Nexus 4 General] estallings15:
Ever heard of angry sex?

My Nexus is on her way. Pray for her safe and timely passage.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] babywarez:
Good news for Nov 29 orders (4-5 weekers). My order has shipped!!! I just received the shipping email 2 hours ago.
[Nexus 4 General] Psilocin:
Not sure if this has been posted already, but Google UK boss offers 'unreserved apology' for delayed Nexus 4 orders. Link to the status thread, which he had replied a couple of times over the past few days while he must have been working with PR to come up with a proper response for damage control. Below is the apology.

And just like that, every major media outlet put out an article today on this topic.
[Nexus 4 General] dirtyhamster73:
:eek: No, I haven't....Do tell! :D

Yeah but she is one day away, coming today? Tomorrow? I will light a white candle for her.
[Nexus 4 General] DowntownJeffBrown:
Its the best!!!:thumbup::D
[Nexus 4 General] PaisanNYC:
I got a second reply today in response to my email from last week also. strange

and yes you can be my sugamomma. hit the streetcorner
[Nexus 4 General] ThermoPhysical:
Awesome!

Hopefully the November 30th orders will be soon then.

Google said my order will be shipped around the first or second week of January, would be nice to get it before then.
[Nexus 4 General] aindow:
It said 1-2 weeks throughout my order. I kicked up a fuss about the 19th being a day after I agreed under the terms of the sale.
[Nexus 4 General] joeski27:
Guys I just started an RMA shipping thread, please feel free to post in it and back me up on the idea that it should exist! ;)
[Nexus 4 General] estallings15:
She's in Kentucky and I'm in Texas, just west of Houston.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] Herbie555:
FML: 11/28 order here (4-5wk) and still no movement or update.
[Nexus 4 General] okplaya:
3-5 weeks for a RMA in which I've already been waiting 2 weeks. Ouch! Well at least the CSR is just as pissed off as I am....

Hi [Name redacted],

Thanks for your patience on this. I have taken the liberty of contacting a specialist about your situation and I was told that the Nexus 4 replacement population set aside has been depleted. Google is working on adding inventory to get replacements out and has set a time frame of 3-5 weeks to get them shipped out. I really hate telling you this because I know you need a phone and this puts you in a hugely inconvenient situation. So if you feel as pissed off as I am right now about it, I wouldn't blame you. I was told that I am able to cancel the replacement order and process a full refund, however. Please let me know if I should do that for you.

The saga continues....
[Nexus 4 General] joeski27:
That. Is. Ass. This is really pushing me more towards hooking up with LG for a repair...
[Nexus 4 General] dirtyhamster73:
You're going to love her! I wish you much luck with her.

---------- Post added at 05:59 PM ---------- Previous post was at 05:55 PM ----------

Can I have the link, can't find it.
[Nexus 4 General] DowntownJeffBrown:
I'm sure the CSR is foaming at the mouth and wont be able to sleep tonight.
[Nexus 4 General] remister:
Me too!!!! I am in Los Angeles, CA
[Nexus 4 General] joeski27:
http://xdaforums.com/showthread.php?t=2052755&highlight=rma
[Nexus 4 General] ImHavenHart:
What did you replay to the email? And what was your quoted shipping time frame?
[Nexus 4 General] isentropy:
Amazing. Having spent all day going back and forth with a 'senior manager' in the CSR team who knew just as little as the rest, I've got my tracking number for my 13 Nov order (UK). This is the order I've been assured was cancelled just three days ago with a shrug.
[Nexus 4 General] boondoc:
quick question, so the n4 sold out on 11/13 then went back for sale on 11/27. was it available to order the whole time from 11/27 - 12/15? i know a lot of the brits we only able to order again after on the 4th but i don't see much of people talking about ordering in the between time.

i see they've started shipping the 29th orders and i was wondering how many days of orders i should keep track of before they get to the 8th. which probably won't be until next year.
[Nexus 4 General] Eric-1987:
Anyone on december 13th and later receive their Nexus 4 yet?
[Nexus 4 General] aindow:
I told them I ordered on 4 December which means with a 1-2 week shipping timeframe as shown on my order confirmation email and it has to be shipped by 18 December and that I wasn't happy they weren't sticking to their timeframe. I also pointed out I was a customer who suffered at the hands of the nexus 7 launch fiasco.
[Nexus 4 General] boondoc:
some have but i think they were miracle orders. i haven't heard of any orders except the 27th - 29th going out today
[Nexus 4 General] draiko913:
My father ordered his on the 13th and got it on the 15th. I ordered mine on the 14th but no shipping info yet. It was showing 6-7 weeks when I ordered, so I figure I've still got a while to wait :)
[Nexus 4 General] Eric-1987:
Now I am starting to get annoyed with Google.
[Nexus 4 General] DesolateEgo:
What did you reply to their email saying? I'm in your exact situation except I didn't reply to their email and haven't had a shipping email!
[Nexus 4 General] Nofrag:
I feel your pain ):
[Nexus 4 General] ImHavenHart:
I'd like to report that my friend Niky got a shipping confirmation a few minutes ago. She ordered a 16GB on November 13th . Her order is being sent next day instead of two day. I'm not sure if they have / are going to refund her shipping. She's slated to have her phone tomorrow. I'm happy that things are finally moving and I'm hoping to get my 2nd one this week. If they don't ship it before Christmas then I'm going to cancel my card and get an LG Optimus G.
[Nexus 4 General] estallings15:
Aww, man. They sent mine 2 day. Poo.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] aindow:
This
[Nexus 4 General] DowntownJeffBrown:
U know u want another Sexy Nexi ;)
[Nexus 4 General] ImHavenHart:
Good! Good for you! I'm glad. Congrats on succeeding in getting them to ship your phone.
[Nexus 4 General] Wingnutt:
No update since the 8th when it went from pending to pre-order
[Nexus 4 General] ImHavenHart:
The 16GB was available to order from the 27th to the 15 of December then it changed to out of stock and no knew orders could be placed. The 8GB showed sold out way before then, so they stopped taking 8GB orders like a few days after they started taking new orders on the 27th. However, one of the XDA members mentioned that he was able to successfully sneak an 8GB order in much past the out of stock period.

---------- Post added at 04:29 PM ---------- Previous post was at 04:28 PM ----------

But you got refunded shipping right?

---------- Post added at 04:31 PM ---------- Previous post was at 04:29 PM ----------

LOLOL. Honestly now that my anger and outrage has settled down I kinda do!!! BUT, honestly if they don't ship my phone like they said they would I'm going to get the Optimus G, its like the twin to the Nexus 4 anyway, so that's close enough lol.
[Nexus 4 General] jmcsk8:
Dec 14th

I have been following this thread since I placed my order Friday Dec 14 around 4:30AM PST.

While I was fine with the 6-7 week wait time, I noticed that some people where getting them much faster while others suffered.

I'm glad to see that this week is somewhat of a turning point for all those and hope everything goes well and they love the phone.

One thing that did stand out for my order was that I was charged right away. I got a call from my bank about an hour or two after I placed the order asking if I approved the transaction. I asked if it was just an authorization or an actual charge. They confirmed it was a charge since they do not call for authorizations. Looking at my account this evening it looks like the money has been taken out but still still showing that Google received my order and shows "Pre-ordered"

I would be thankful if I get it before the 6-7 weeks but if it meant waiting till everyone before me got theirs first, I would be OK with that. After all my ETF will just keep getting smaller as I wait.

Good luck to everyone.
[Nexus 4 General] estallings15:
Well, not yet. It takes a few days. Mine shipped today.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] remister:
Mine is expecting to ship tomorrow also. Check your shipping status for an update!
[Nexus 4 General] DowntownJeffBrown:
The slightly chubbier uglier less charismatic twin. Lol but yea I actually almost got a Optimus G or a HTC One+ with my upgrade but I'm waiting for the GS4 now.
[Nexus 4 General] ImHavenHart:
Some people will be receiving phones that they tried to cancel and do not need (because one of theirs shipped already), so if you don't want to wait 6 to 7 weeks I'm sure someone at XDA wouldn't mind giving you one of their extra orders.
[Nexus 4 General] estallings15:
I'm checking every few hours. My package has been in Kentucky all day. Put it on a plane, you turds!

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] ImHavenHart:
Yep!! That's exactly what my friend's tracking says, updated to "scheduled for early delivery on Tuesday Dec 18th." I'm so excited for her but I'm hoping I get lucky!!
[Nexus 4 General] remister:
I wonder if it is region based. Maybe the departure scan hasn't been updated!?!?!?!?!

SO you be rocking a Note II and Nexus IV, nice. I shall get the Note II someday....
[Nexus 4 General] The Bownz:
Guys, tell me, did I get lucky? I ordered mine the tenth. Today, my moms credit card (I paid, just don't have a card) had a charge start pending for 388.40 (well it said -388.40, my mom said it's normally positive when it's charged) from google. Does this mean they're going to ship it soon? :D
[Nexus 4 General] Ftwisawesome:
No, it's just held for authorization.
[Nexus 4 General] DowntownJeffBrown:
Its just a pre-authorization to make sure u have funds on the card.
[Nexus 4 General] The Bownz:
Well, I thought that was when they charged $1.
[Nexus 4 General] ImHavenHart:
Well it depends, Google might not ship my other N4, it might just be lost in the shuffle. If it doesn't ship this week (I ordered on Nov 27 and Dec 5) I'm gonna go ahead and get the Optimus G But I am holding out hope that it will ship this week.
[Nexus 4 General] estallings15:
Perhaps? I hope I have it in my hands tomorrow. I think I'll open the box naked. That will be lovely.

Ordered my Nexus 4 on Nov. 13th. Still waiting.

---------- Post added at 05:02 PM ---------- Previous post was at 05:00 PM ----------

No, that's when you add the card to wallet and they check to see if it's valid.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] PaisanNYC:
Most (but not all) of UPS' planes depart overnight, unless you live near a major city that gets more air traffic from UPS' planes.
[Nexus 4 General] The Bownz:
Well, does that mean that It'll ship soon? I mean, 7 days just to check if I have the money... That's awhile. :eek:
[Nexus 4 General] estallings15:
It means nothing other than your card is valid. Could ship tomorrow, could ship next month. There is nothing more to read into it.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] boondoc:
yeah that's what i figured. oh well, only 9 more days of orders for them to sort through before they get to my day. that can take too long... right... right...:rolleyes:

i'll be in that boat. i've been back and forth with them all day trying to cancel my failed miracle ship order. thankfully i may have a friend that will buy it from me.

nope, the hold will fall off after about a week. i ordered on the 8th. my hold fell off on the 12th.
[Nexus 4 General] The Bownz:
Wait so did yours ship? if so when, how long after the hold is off?
[Nexus 4 General] mahoney1978:
FYI - Postage seems to be quick guys and girls. Mine arrived in Portland just now (4.44pm local) and I only recieved the shipping notification this morning at 11.26am (ish). I think Google have asked UPS to make sure these are sent out prioirty? I could be wrong...
[Nexus 4 General] PaisanNYC:
You are wrong. Wishful thinking tho.. Just luck of the draw because they are being send out from the UPS Worldport. If you have anything from Amazon that is shipped out of Louisville, most likely that would arrive next day also.
[Nexus 4 General] estallings15:
God hates you.

Ordered my Nexus 4 on Nov. 13th. Still waiting.
[Nexus 4 General] mahoney1978:
So I got lucky?
[Nexus 4 General] bikerb422:
Was this in the USA? 16 or 8?
[Nexus 4 General] felchi80:
nov 28 (4-5 weeks).... nothing so far... looks like it's still screwed up.
[Nexus 4 General] boondoc:
no, they haven't and quite frankly i don't really expect them until after the new year.
[Nexus 4 General] vmsein:
Hello all. I have been following this thread for quite awhile now, reading several hundred pages of individual stories of frustration, anger, bewilderment, back to anger and eventual acceptance of circumstances beyond our control. I placed my order on Nov. 28th at 1:28pm for a 16gb Nexus 4 with a 4-5 week expected delivery window. Other than a change to December 6, nothing has since transpired with my order. I keep reading that many have received their orders placed after mine, but I'm starting to lose hope that I'll have a Christmas miracle. I'm glad for those that have received their orders, and I'm simply writing this in solidarity with those in the same boat. I do wonder how many orders placed on November 28 have been fulfilled. Doesn't seem like many at all:( Good luck to us all still waiting....
[Nexus 4 General] ccgabe:
I am in Portland....

I am in Portland also and ordered around Noon on Nov 28 and I am still pending. When did you order?
[Nexus 4 General] PaisanNYC:
You were quoted a 4-5 week shipping period, and you purchased the phone knowing it would be 4-5 weeks. Just wait that time out, man. No need to get so stressed out. You will enjoy life more :)
[Nexus 4 General] abowmedia:
If it makes you feel better, my order from November 13th (3-5 day delivery window) still hasn't been delivered.
[Nexus 4 General] PaisanNYC:
Sorry to hear that buddy. What have the CSRs been lying, i mean telling you?
[Nexus 4 General] abowmedia:
You know... the ol "A Shipping Specialist will get back to you in 24 - 48 hours" gag. I get a chuckle as the 48 hours flies by and I call again, and again and againagainagainagainagain...

Apparently i'm not as good as some people at getting to a supervisor and yelling at them. I tried, and was defeated.
[Nexus 4 General] Nickerbocker:
Adding general frustration to this thread

I'm just writing to add my story to the on-growing set of stories about how bad Google Play Support has been with the Nexus 4 release in the states. I've gone into great details about this on other forums (The Verge, Neowin), so I'll just briefly outline my experience.

* Ordered Nov 27th. Est 2-3 week ship.

* Order shipped on the 4th (a week early, woot) and arrived on the 6th.

* Loved my Nexus 4. Wasn't having any issues that other people were reporting

* I used the Nexus 4 a lot Saturday morning and decided to put it on the charger while I had lunch and watched a movie. I decided to use the LG charger, I was using my iPad charger b4, so that I had a charging station downstairs. I connected the device to the charger walked away for about 30 minutes, came back and there was a battery symbol with a lightning bolt. Long story short, the device would not boot up after that. I went to online forums to try and sort it out but finally the consensus was my device was faulty so back to Google it goes.

* RMA'd my Nexus 4 12/8/12 in the afternoon.

* Support could not guarantee the shipping, but assured me my replacement would most likely arrive early in the following week.

* Wednesday came around, and I still hadn't received shipping notice. Requested the status of my order through Google Play Store, they stated:

* No shipment notification on Friday...

* Called them last night (Sunday evening 12/16/2012) asking them what is going on.

* Tier 1 support guy tells me that my order is currently in a box at their warehouse packed up and ready to go and they are just waiting for UPS. Great! I exclaim! So it will ship tomorrow? Can't guarantee that because guy says he can't control when UPS picks up deliveries. I'm telling him that is ridiculous and I want to speak to his supervisor.

* Supvisor gets on the phone, completely different story: We are completely out of replacement Nexus 4's and it could take weeks before your replacement hardware will arrive.

* I send an email inquiry this morning, I receive this in the afternoon pretty much confirming that the supervisor said:

Very frustrated :(
[Nexus 4 General] Ftwisawesome:
You used your ipad charger for your nexus 4? No wonder why it wouldn't boot up. Only use the charger given for the device or the usb cable to your computer. Nothing outside of that this is why companies like samsung recommend that you do not use their charger for your other devices. It wasn't faulty, it was your fault. I'm sorry to say this but chargers are a *****.
[Nexus 4 General] Nickerbocker:
You misunderstood. It didn't decide to self-brick until I plugged it into the LG charger. iPad charger worked fine for 2 nights. LG charger was bad or it was just coincidental.

Besides, it is just a voltage and a rated current. There is nothing in there that really is a charger. The charging circuit is built into the phone. duh.
[Nexus 4 General] Jayrod1980:
Well that's awesome though the guy said you have one waiting or whatever. Whether he is telling the truth or not is another thing. My rep when I ordered said it would ship in a couple days and the email after placing the RMA said it would ship in under a week. Well when I called after over a full business week RMA replacements now are on a 3-5 week wait. So tired of Google's crap! Already sent the worse second device back, and I now have until December 27th to get my original back before they charge me for the replacement. My own fault for not sending the first device back instead, but the multiple spots of light bleed would have driven me nuts. I guess the day after Christmas if I don't get my replacement that I'll ship the first one back and go back to using my old and slow Nexus S until Google ships the replacement out on a whim.
[Nexus 4 General] Ftwisawesome:
You never know. What if you didn't plug in the iPad charger?

And when you rang up did you tell them I used an iPad charger? If so, what did they say?
[Nexus 4 General] Euler MD:
Hey guys, how's it been?
[Nexus 4 General] ImHavenHart:
Yup. I heard replacement phones were on backorder and I feel so bad for those that waited so long only to receive a faulty device. It also makes me nervous about my own phone, which I am still awaiting my second order. I am really hoping its not faulty. Sorry to hear about your circumstance :(
[Nexus 4 General] itpromike:
Ok so I'm wondering... if I buy from someone off of Ebay does that mean that I can't RMA because RMA's have to be tied to a particular account? If so then I'll just keep playing the waiting game as with the high margin of defective displays and other random issues I'm sure I'll have to RMA at least once; especially with my luck with shipping so far. I did play with one in the store yesterday just to give me something to look forward to and it was a lot of fun however the phone got EXTREMELY hot after 5 minutes of normal use; no camera, no games, no videos.... just in and out of the app tray, played around with the Gmail app, maps app, and loaded a couple of websites. When I say hot I mean it was hotter than any phones I've ever held before and my iPhones have gotten warm (usually when playing a heavy GPU intensive games). So if I had gotten that unit, I would have definitely RMA'ed... Anyhow my original question, if you get from Ebay does that just nix your chance for RMA?
[Nexus 4 General] KaiserJay:
Just got my shipping email. Wont celebrate until it's in my hand, and has no defects :eek:

Hopefully others will start to get their shipping emails soon!
[Nexus 4 General] justFaisal:
Any idea when they'll start taking orders again??
[Nexus 4 General] hisdigness:
My RMA order had a small change. The play store date changed from the 9th to tomorrow, the 18th.

I wonder if it means it will ship soon. Prolly not....wishful thinking. GOOGLE stop toying with my feelings and junk!

LOL

Hey dirtyhamster have you had any change? I know you have been waiting like crazy long for your RMA stuff. Especially with all those bs escalation emails.
[Nexus 4 General] Gibsonflyingv:
Can people

PLEASE

stop asking us this.

WE DON'T KNOW

!
[Nexus 4 General] sububack:
Guess, now its time to remove the above. :)
[Nexus 4 General] dirtyhamster73:
Yes I have, they pre authorized my card a couple of hours ago and date changed to tomorrow, the 18th...or is today the 18th? Ugh....Google has fried what little brain cells I have left :banghead:

Going by what happened when my 11/13 order shipped on the 27th, this is a good thing.
[Nexus 4 General] Jayrod1980:
Hmm... well both of my RMA's just updated to the 18th. Sounds like some good news... it's not even the 18th! Google tends to use PST for their reference so maybe that means it's shipping tomorrow? Maybe not but at least the damn thing has had an update... or check in. Better than it sitting at 6 December for my N4 and 8 December for my N10.

---------- Post added at 10:52 PM ---------- Previous post was at 10:50 PM ----------

Given that that date is TOMORROW... maybe we will get some tasty shipping emails! Or perhaps it's being filled right now! Still have a couple hours. I think the last time I got an update like this, the shipping email went out about an hour from this time and it had already been scanned by the time I got an email. No reason to get hope up too much but this is better than nothing. As an aside, Dirty, I would suggest you check the binning thread and run the command. Did you get a fast one? Faster would be preferable to a flash and overclock junkie like myself, but fast is good enough for me.
[Nexus 4 General] sububack:
Guessing, the reason for the back-order for RMA could be:

They have different Stock / Slot of manufacturing so that you don't send it back for another RMA.

And they are sending the original stock to rest of us, and tries to find the defective pieces to replace.

So would be getting a phone back soon, for your Bumper :)
[Nexus 4 General] dirtyhamster73:
Ooooo...I'll check out the thread! Thanks! I did get a fast one, super duper word to yo mama fast!
[Nexus 4 General] PaisanNYC:
Actually, Google likes to use GMT, Zulu time. That's why the date shows the 18th. It is currently Dec 18,2012 3:59AM in GMT.
[Nexus 4 General] dirtyhamster73:
My guess for back ordered rma's is that because of several different issues, yellow tint, rattling, creaking, speaker, they had an "over whelming" amount of returns /rma's. But I still do have the defective n4. It's at least good for web browsing. My bumper has had a friend :)