[Nexus 4 General] smadger:
So we have an official response from Dan....

"Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan﻿"

Anybody who has not had action on their account, who are entitled to it according to his statement, might be worth giving Google a quick call to double check. But otherwise...

1) Communication from Google to all customers on what has gone wrong, including an apology.

I would say Dan has apologised a number of times, and given a (Google and LG approved) reason for the problem.

2) Accurate shipping information supplied to all outstanding Nexus 4 orders within 48 hours.

Looks like this has happened, no shipping emails just yet but only time will tell - I'd be interested to hear in the next 24 hours if there are any original November 13th limbo orders that have not been actioned.

3) Accurate information provided to customers on when the money will be taken back out of their account with at least 24 hours notice.

Not quite - there have been users whose accounts have had requests for money from Google, but there was not sufficient funds. I don't know what will happen to these orders, or if Google are aware of the issue for any user that has experienced it. Let me know.

4) As the initial communications regarding estimated shipping were inadequate, (which is major factor in deciding to purchase the device) at least a full refund for all overdue shipping costs.

Again, this appears to happening.

5) An apology to your Customer Service Representatives for putting unneeded pressure and stress upon them because of the lack of internal communications.

Not sure from Dan's statement.

6) Shipping to be conducted on a “first come, first served” basis, based on the time on our Google Wallet receipts.

again not directly addressed, but we would have to presume this is now happening.

7) All future communication regarding any shipping of Google Play to be improved greatly.

Only time will tell.

All in all, personally I think Dan has done as much as he can to get things sorted for us all. There are still a few remaining questions, which I will ask in time, but I think it's sensible to let a little time pass to see exactly what situation we are in.

I did not do this. We did this. This happened because of all of us, everyone who raised the alarm with Dan so he would speak openly, every single one of you who signed up to give weight to our argument, and the continued posting around the web to raise awareness. And let's not forget Dan, too. Thank you, I KNOW there are a lot of people with more hair now because of it.

(But we're still watching :) and if there are still problems let me know!)