yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] McSmif:
Ordered 1x 16g at 11/27 at 12:53

Shipping notification and tracking number on 11/30 (shipping to Tri-State Area)

Pending CC charge on 11/30

Tracking number produces "Order Processed: Ready for UPS" yellow box, etc. with a delivery date of 12/3

CC charge paid in full as of 12/3

I've spoken with maybe 5 different "managers" and "supervisors" at Google Play. All provided different assessments, including but not limited to:

UPS has the package but hasn't yet shipped it.

Your package MIGHT arrive without tracking info ever updating.

We have know idea what's going on, but a specialist will get back to you.

You should definitely receive your package by this coming Friday.

The most seemingly trustworthy of all of the managers explained to me that there are actually two levels of "escalation." The first is merely a shipping inquiry, which produces a more or less automated response of "try checking your tracking number within the prescribed 1-2 week time frame. Also, sit and spin. Thank you for contacting Google Play." The second escalation requests a more direct, earnest response. Those are going forward now and apparently responses are expected within the next 24 hours (though I wouldn't hold your breath).

ADDITIONALLY... I most recently spoke with a lovely woman representing UPS-SCS. She broke down the entire process for me. It is as follows:

Google contracts UPS-SCS

UPS Trade Direct receives shipments from manufacturer.

Trade Direct warehouses the items.

Trade Direct does fulfillment of delivery manifests.

She explained that if there is any delay, what that typically means is that the items have not been inventoried or otherwise warehoused. She couldn't speak to this particular example, obviously.

In short, for me, it's most believable that google play support really has no clue what is going on. Anyone who gives you any kind of resolution time frame is most likely full of it. Contacting UPS via their 1800-PICK-UPs number directly seems a bit fruitless, as even their managers don't seem to understand that there is a branch of UPS that does warehousing and fulfillment. You COULD try contacting UPS-SCS and seeing where that gets you. Maybe if enough of us start calling they'll figure out that something is wrong and dig up some answers.

Otherwise, "hold on to your butts."
[Nexus 4 General] ssnxp:
Ordered November 27, 3:22 PST. 2-3 week estimate.

Got the shipping email around 1:35 AM,Dec 5.

The tracking page now states that it has DEPARTED from Kentucky, 1:42 PM PST, Dec 5.

First post to help my suffering peers.
[Nexus 4 General] hayden1987:
I hate this... I'm a 1-2 weeker and all my friends at work who are 2-3 weekers keep messaging me saying they are getting their phone EOD tomorrow, this is pretty stupid and I'm not impressed at all..
[Nexus 4 General] WhenBearsReign:
This is the **** I'm talking about. You ordered 2 weeks after me and I still don't have my phone. Goddammit Google....
[Nexus 4 General] acegolfer:
For those who are wondering how UPS 2nd day air differs from UPS next day air, my 1st order was delivered via next day, my 2nd order is being delivered by 2nd day air.

1st order placed on 11/13, UPS next day air

Lauderhill, FL, United States	11/20/2012	10:00 A.M.	Delivered

11/20/2012	8:56 A.M.	Out For Delivery

11/20/2012	8:21 A.M.	Arrival Scan

West Palm Beach, FL, United States	11/20/2012	7:26 A.M.	Departure Scan

11/20/2012	6:56 A.M.	Arrival Scan

11/20/2012	6:45 A.M.	Late airplane.

Louisville, KY, United States	11/20/2012	4:25 A.M.	Departure Scan

11/20/2012	2:40 A.M.	Origin Scan

United States	11/19/2012	4:25 P.M.	Order Processed: Ready for UPS

2nd order placed on 11/27 (2-3 weeker) UPS 2nd day air

Location	Date	Local Time	Activity

Louisville, KY, United States	12/05/2012	4:15 P.M.	Departure Scan

12/05/2012	2:38 P.M.	Origin Scan

United States	12/04/2012	4:31 P.M.	Order Processed: Ready for UPS

12/6, expected arrival (according to UPS My Choice)
[Nexus 4 General] androidfoshizzle:
The 2-3 weekers that received your device ate you on the westcoast or eastcoast,..seem like the people that got them are in the cali area

16GB,NOV 27 6:54 PM EST,2-3 WEEKS
[Nexus 4 General] DowntownJeffBrown:
They don't it obvious at this point Bear. They know what's going on they have too they just don't care.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] nm3th:
Scheduled Delivery:

Thursday, 12/06/2012

Last Location:

Departed - Louisville, KY, United States, Wednesday, 12/05/2012

Location	Date	Local Time	Activity

Louisville, KY, United States	12/05/2012	3:55 P.M.	Departure Scan

12/05/2012	11:16 A.M.	Origin Scan

United States	12/04/2012	4:31 P.M.	Order Processed: Ready for UPS

After reading about everything that's been going on for the last few weeks, this is a very unexpected surprise.

2-3 week 16GB 2:52pm PST
[Nexus 4 General] richardtribes:
Okay guys, i ordered my 16gb nexus 4 on december 2 at 12:29:02 PM UTC-8, shipping destination: Orlando, Florida.

It said 6-7 weeks but earlier i received an email saying that it shipped. Got really lucky here .
[Nexus 4 General] stryker09:
Lets do this.
[Nexus 4 General] bsbtauldl1:
ordered at 4:48 PST and I am in 2-3 Weeks. I live in Orange County. No shipping or anything showing for yet...

hope that helps
[Nexus 4 General] geokuttan:
Lets do a conference call...:cowboy:
[Nexus 4 General] thomas.clark:
Get out. I can not believe this.

Can you post some confirming images? Not to prove yourself, but to give us much-needed ammunition.
[Nexus 4 General] Ibsonic:
Can i join you guys just to listen..
[Nexus 4 General] chronus719:
Seriously, this whole situation makes me question Google business practices and whether I should really be trusting them with my business/data. It's insane to see the level of confusion and lack of communication generated by this one event. They are not taking care of this in a good way at all, and the thing that sucks most is that all the online publications are too chicken sh1t to do a story, so those caught up in the mess really don't have much of an avenue for getting information or resolution.
[Nexus 4 General] estallings15:
I'm honestly contemplating cancelling and placing a new order. This is Bullsh*t. My order is hung up and the mythical specialists are sitting in an office somewhere drinking Mt. Dew and eating Cheetos having a gay ol' time instead of getting back to anyone. I could choke someone, I'm so mad.

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] AshtonTS:
Wtf.... I have nothing to even say at this point....
[Nexus 4 General] MidtownHD:
latest tracking:
[Nexus 4 General] Gibsonflyingv:
I have to say, it was originally one of my dreams to do engineering for them. After this, I really don't plan on applying to them ever.
[Nexus 4 General] DowntownJeffBrown:
Post a screen pic of the email.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] dipdewdog:
Just got a UPS MyChoice alert--my 16GB Nexus 4 is scheduled for delivery tomorrow!

11/27 5:42pm - Ordered and got a 1-2 week shipping estimate.

12/5 4:09am - Shipping E-Mail from Google Play

12/5 12:02pm - Tracking Info Available on UPS - Origin Scan Louisville, KY

12/5 4:31pm - Departed Louisville, KY

12/5 4:46pm - MyChoice Delivery Alert for 12/6
[Nexus 4 General] richardtribes:
Here they are!!!!!!!
[Nexus 4 General] shilent:
California here

2x16GB ordered Nov 27th 3:20pm PST 2-3 Week

Received shipping notification today Dec 5th at 1:35AM

Departure scan KY 3:26PM
[Nexus 4 General] kwonyewest:
2nd batch, 2-3 week shipping. Just got this email. What are the chances this is correct? It seems like the 1-2 week orders aren't having much luck with UPS.
[Nexus 4 General] ImmenseGT:
This is getting on my last ****ing nerve...
[Nexus 4 General] klutch:
i order mines the Nov27 @ 5:35pm Estern

no buddy both phones 2x 16GB are coming lol

and yee bro i am cuz this morning i got the email with tracking 4:35am and now since i am tracking it ill recived it 2morrow yea boyy lol really hyped lol and it sayid 1 - 2 weeks i guess its a week for me lol

:laugh::laugh::victory::victory: :good::D
[Nexus 4 General] xur17:
East coast here.
[Nexus 4 General] Ibsonic:
Dude you are now the lukiest guy on earth as we are waiting like 3 weeks here :crying:

Guys i really think, google have lost our 'orders' really, this cant be possible.. They messed it up in the beginning but now everything works like it should?
[Nexus 4 General] ssnxp:
I'm also in OC (Cali) and mine has physically been shipped.
[Nexus 4 General] KewlRobD:
Did you previously have a YSOD?
[Nexus 4 General] yokuyuki:
Seeing he got the shipping notification today, don't think so.
[Nexus 4 General] DowntownJeffBrown:
You lucky dog. Congrats

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] dipdewdog:
No--I received a tracking number this morning. Originally it didn't return any information, but at around noon it showed up in Louisville. I skipped YSOD entirely.
[Nexus 4 General] Nordendorf:
probably correct. It would seem the 1-2 week people have been passed up as their phones have "shipped" in their eyes. It would probably be quicker to cancel and re-order at this point. I know someone that ordered a N10 listed at 3-4 weeks and got it in 4 days.
[Nexus 4 General] diablonyc2:
Really....online publications too chicken? We need to find the online publications with an appetite of a fiesty chicken hawk! It is sad that I only saw ONE article addressing Limbo last week...nothing since.
[Nexus 4 General] yokuyuki:
Kind of hard to cancel at this point when it's been "shipped."
[Nexus 4 General] Cwebb03:
Okay, can someone from the 1-2 week start a hangout and post a link here? I tried but my PC just started s****ing bricks XD
[Nexus 4 General] derPianist:
Ordered yesterday from Google Play.

Today received Tracking Number from DHL.

Yeah. :)
[Nexus 4 General] jMollys:
YES SIR!!

Louisville, KY, United States	12/05/2012	4:06 P.M.	Departure Scan

12/05/2012	1:18 P.M.	Origin Scan

United States	12/04/2012	4:31 P.M.	Order Processed: Ready for UPS

Scheduled Delivery:

Thursday, 12/06/2012, By End of Day
[Nexus 4 General] geokuttan:
I am f*ing tired fo this ****t.....anyone conference call ??
[Nexus 4 General] Danstek:
So I ordered on the 27th at 6:01 CST during 2-3 weeks estimate. I haven't received any shipping email but apparently my order date has been changed to Dec 5 in the Play Store. I'm still listed as "pending" for Wallet though. At this point, I'm inclined to believe this thing will just show up at my doorstep without the transaction ever going through...
[Nexus 4 General] khanh1289:
No I'm on the east coast and mine left the facility
[Nexus 4 General] dipdewdog:
I've found the MyChoice alerts to be very accurate with other shipments--the only time it's been incorrect for me was when Hurricane Sandy came through and messed up local deliveries. By the time this e-mail is generated, packages are usually well on their way from the shipper and have been queued up to go in a truck locally.
[Nexus 4 General] rock7632:
What kind of horse**** is this? My order was made 22 days ago and for 8 goddamn days I've had the same YBOD on my tracking and people who ordered 2 weeks after me are getting theirs delivered tomorrow?
[Nexus 4 General] Lamanite:
What a load of bullcrap! Just got off the phone with a CSR at Google and apparently my request has been

"escalated" to the highest authorities.

So in the next 48 hours, I should be hearing back from the tracking, shipping and refund specialists :rolleyes:

This whole thing is becoming a joke.
[Nexus 4 General] geokuttan:
Started an hangout...PM me if you wanna Join..
[Nexus 4 General] Cwebb03:
Okay, computer is back online. I'll post a youtube link if you just want to watch, I'll post my profile link if you want to participate:

https://plus.google.com/u/0/109784043872149634798

http://youtu.be/Rj12q4_gNXk
[Nexus 4 General] athani:
..if it wasn't already!
[Nexus 4 General] rock7632:
I would like to listen in as well
[Nexus 4 General] rjkboyle:
AWWW YEAHHH!!!

2-3 Week Group ordered 3:30pm 27th

Scheduled Delivery:

Thursday, 12/06/2012, By End of Day

Last Location:

Departed - Louisville, KY, United States, Wednesday, 12/05/2012

Additional Information

Shipped/Billed On:12/04/2012Type:PackageWeight:1.10 lbs

Shipment Progress

What's this?

Location	Date	Local Time	Activity

Louisville, KY, United States	12/05/2012	14:50	Departure Scan

12/05/2012	13:11	Origin Scan

United States	12/04/2012	16:31	Order Processed: Ready for UPS
[Nexus 4 General] stryker09:
So Google switched from UPS to DHL now? More messed up stuff coming I see.
[Nexus 4 General] diablonyc2:
Does that mean they are praying to God it gets fixed? lol And in the 8th day, the Lord said "Put down those LG Nexus 4 boxes and rest....we will find all of them tomorrow"
[Nexus 4 General] stab244:
Got an email from MyChoice saying my nexus 4 will be delivered tomorrow. Got the tracking this morning. Too bad I have class and won't be able to pick it up until 4. I feel bad for all the people left behind. :/
[Nexus 4 General] thomas.clark:
:headdesk:

But seriously, thanks man. Enjoy!
[Nexus 4 General] yokuyuki:
I got the UPS MyChoice alert for my package that's stuck in YBOD.

Germany.
[Nexus 4 General] mournahan:
What was your order/confirmation time on the 27th?
[Nexus 4 General] stryker09:
listening in on the Youtube. At work atm.
[Nexus 4 General] :
My order updated, that's pretty confusing. o_O
[Nexus 4 General] dipdewdog:
I guess that blows my theory out of the water. Sorry :(
[Nexus 4 General] geokuttan:
How can I join the hangout i am watching it live.
[Nexus 4 General] yokuyuki:
Yeah I can't figure it out either.
[Nexus 4 General] InvalidUsername:
#2mins
[Nexus 4 General] Exel:
And we all crash Google Play, woooo.
[Nexus 4 General] ET3RNA4:
My F5 key broke..EDIT: 6.8k on G+
[Nexus 4 General] norazi:
accurate clock: http://www.time.gov/timezone.cgi?Pacific/d/-8/java
[Nexus 4 General] hev88:
ya same here
[Nexus 4 General] stormtroopercs:
it's 9 am

:(
[Nexus 4 General] stopswitch:
Just me or is the play store loading slower?
[Nexus 4 General] tian105:
2 moraaaaa minutes!!
[Nexus 4 General] astromanic:
posting in epic thread, i'm proud
[Nexus 4 General] princebama:
Nothing will happen in 2 mintues -_____- :(
[Nexus 4 General] Mr. Droid:
I hope we can order
[Nexus 4 General] heliumrepublic:
Watch someone post a 1Gb GIF that crashes our Comps
[Nexus 4 General] jacklebott:
I can't even read all the comments, they're appearing so quickly
[Nexus 4 General] Lcrkz0023:
I'm hungry
[Nexus 4 General] AngkorDeNNiS:
WE'RE ALMOST THERE!!!! :good::good::good:
[Nexus 4 General] akhan47:
Asleep lol. Guess that happened a while ago? :silly:
[Nexus 4 General] InvalidUsername:
Prediction: 9am PST :(
[Nexus 4 General] dwd3885:
wait did we all forget that the rumor is 9AM PT now?
[Nexus 4 General] Ibsonic:
Be happy guys, We are sitting on our 4sses... Apple guys were sleeping on the streets with rain :D

argghh, lets make some warm hot coffee :D
[Nexus 4 General] Ravynmagi:
My palms are suddenly getting sweaty.
[Nexus 4 General] Ibsonic:
You need to pm your gmail to him
[Nexus 4 General] YuryAC:
Order date: Nov 27, 2012 2:54:19 PM PST

Estimated: 2-3 weeks.

Just got this notification from UPS
[Nexus 4 General] stryker09:
Click on his GPlus profile and it should be there.
[Nexus 4 General] jvanlew:
Same.
[Nexus 4 General] dyslexicpenguin:
I'm growing increasingly sick of seeing posts like this.
[Nexus 4 General] zakoo2:
i just placed an order today, and received a confirmation email instantly, but nothing further, so i guess that makes me limbo level 2...

anyway, i am prepared for waiting 6-7 weeks as written in google play... but damn i want to get rid of my defy to get my hands on this beauty :)

any info on when the bumpers will be available again?
[Nexus 4 General] scotttm1:
Ordered mine on 27th, got origin scan and delivery time!!!!!!

AWWW YEAHHH!!!

4-5 Week Group ordered 6:00pm 27th eastern time...

ORIGIN SCAN IN Louisville, KY, United States

Updated: 12/05/2012 5:07 P.M. Eastern Time

In Transit: On Time

Business

Day(s) Left1

Change Delivery

Request Status Updates

Scheduled Delivery:

Thursday, 12/06/2012, By End of Day

Last Location:

Louisville, KY, United States, Wednesday, 12/05/2012

Additional Information

Shipped/Billed On:12/04/2012Type:PackageWeight:1.10 lbs

Shipment Progress

What's This?

Location	Date	Local Time	Activity

Louisville, KY, United States	12/05/2012	2:37 P.M.	Origin Scan

United States	12/04/2012	4:31 P.M.	Order Processed: Ready for UPS
[Nexus 4 General] Pheno.menon:
:thumbup:

Transmission sent from my Galaxy Nexus.
[Nexus 4 General] nex4:
Finally some press coverage!

No Nexus 4 You - Anatomy Of A Smartphone Launch Disaster

http://www.androidpolice.com/2012/11/27/no-nexus-4-you-anatomy-of-a-smartphone-launch-disaster/
[Nexus 4 General] rock7632:
You are only in limbo if you ordered on 11/13
[Nexus 4 General] trackmania:
I dont know if this is the correct place to ask this, but if I order now, do you guys know when approximately it would be arriving? Im only asking because I will be travelling to the US between the 10 and 30 of january. Thanks
[Nexus 4 General] yfan:
Hmm. Maybe it was UPS that was messing up the shipping. So it's possible Google finally fired them and hired DHL. But that still means everyone who ordered prior to this switch is the UPS line... which, well, you know.
[Nexus 4 General] Psilocin:
See this is what I don't understand. Why do the phones need to be warehoused to begin with. They should be labeling the phones directly at the LG factory itself. There are simply too many points for error to occur with the way they are doing it.
[Nexus 4 General] kwonyewest:
That's what I would normally think, but I see pictures like this and I can't help but wonder what's going on with these shipments.
[Nexus 4 General] jMollys:
No. The XDAer is located overseas in Germany.
[Nexus 4 General] dyslexicpenguin:
No. DHL is for Germany. Google is still using UPS for North America, or at least USA, not sure about Canada.
[Nexus 4 General] McSmif:
So... Any chance of some sort of conference call happening?
[Nexus 4 General] iswm:
I'm thinking someone at UPS disappeared the first stack of shipping labels and made off with a pallet of devices.
[Nexus 4 General] AshtonTS:
someone care to tell me how to join the group chat? not the hangout...
[Nexus 4 General] yokuyuki:
Click chat?
[Nexus 4 General] notfaded1:
headed to AZ....

Scheduled Delivery:

Thursday, 12/06/2012, By End of Day

Last Location:

Departed - Louisville, KY, United States, Wednesday, 12/05/2012

Additional Information

Shipped/Billed On:12/04/2012Type:PackageWeight:1.10 lbs

Yours should be right there too jvanlew ;^}

I ordered on 27th too and it said 2 to 3 weeks so....

Got it!!!
[Nexus 4 General] trackmania:
Gibsonflyingv, I am completely serious. Again, I apologize if I said something really stupid, Im just not into this thing as you are.
[Nexus 4 General] DowntownJeffBrown:
That does not make you limbo level 2 lol.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] Cwebb03:
Sorry about the hangout guys, my PC just couldn't take it
[Nexus 4 General] Gibsonflyingv:
Dude, read the thread. Google can't even get shipping straight to all of the people who placed their orders on nov 13th. Maybe you'll get your phone tomorrow, or you may never get it from how long some people have been waiting (from nov 13th). Just because it says "7-8 weeks" apparently doesnt mean anything anymore.
[Nexus 4 General] AshtonTS:
lets just do a G+ chat
[Nexus 4 General] estallings15:
Just got off the phone with a Google CSR. I told him I honestly don't think specialists even exist. He assured me that they do but that they are slow to respond. I also told him I found it interesting how a company that claims to have some of the best coders in the world could have a system that gets hung up so easily.

My question is, has anyone here gotten a response from a specialist yet at any point in this fiasco?
[Nexus 4 General] jvanlew:
Yeah, I can only hope. I am in the 1-2 week boat and I received a shipping notification on Friday (11/30) but it's been stuck on label created since then. I don't think it will be here tomorrow or anytime soon. I requested a trace so I guess I'll see what happens. :)
[Nexus 4 General] whewstoosae:
Everytime I come back to this thread, I just get even further into depression. I just want my Novemeber 13th order to ship. It's so simple Google! UGH.
[Nexus 4 General] whewstoosae:
Yea I have, some "specialist" that told me he'd contact UPS and "speed up the process of my order." He later assured me he'd get in touch when he heard any progress about my order. That was last week. "Specialists" = Unicorns.
[Nexus 4 General] Rod3:
Ordered a 16gb @ 4:31 CST on 11/27, received order confirmation immediately. Received shipping / tracking email @ 3:04 AM today.

UPS shows a departure scan and is scheduled for delivery tomorrw!
[Nexus 4 General] qortuba:
How many nexus 4 u ordered ?
[Nexus 4 General] jvanlew:
{Napoleon Dynamite Voice}: "LUCKY!"
[Nexus 4 General] dyslexicpenguin:
Google doesn't even deserve customers at this point. It's getting insulting, seeing a 6-7 weeker with origin scans? If I was waiting since the 13th, I'd be go ballistic.
[Nexus 4 General] kioshi:
I just emailed the Google nuts. Will see how long they take to reply to my formal email.

Bu that is....INSANE! If thats the case, I will cancel my order at this point and order again today and hopefully they can ship it out Monday at the latest...:silly:
[Nexus 4 General] ketjr81:
Yeah, I ordered on the 27th and received a shipping notification on the 30th. I'm starting to get the feeling that it's time to pull up a chair and play the waiting game though. People aren't getting their orders and no answers by Google or UPS on any real status. I suppose I shouldn't get anxious until the 2 week mark, but when you get the "your order has shipped" email, you tend to think your order is on the way.

I was optimistic that they had it together though, but that is fading away.
[Nexus 4 General] dyslexicpenguin:
I emailed them 2 days ago, no response whatsoever. Emailed them again this morning, no response thus far.
[Nexus 4 General] ketonkss4:
Well my Nexus 7 is to be delivered tomorrow... took 8 hours to get shipping confirmation.. guess google isn't completely incompetent they are just pricks.

Meanwhile no news on the nov.13 nexus 4 I have pending.
[Nexus 4 General] ian426:
I just hate that we (the YSODs) can't cancel, since they charged us already...
[Nexus 4 General] DiNoise:
Just filed a dispute with my MasterCard, tired of waiting for ship process to update, not even mentioning the joke of Play Store Customer Service..

I guess I'll just wait, I can always reorder and probably get a normal ship process..

Good luck to all of u who decides to wait (or have no other option).
[Nexus 4 General] robstunner:
This crap is making me just want to say "eff" it and just keep my damn lumia 920. I mean I want to try the nexus 4 but damn, I hate the thing/google before even getting it.
[Nexus 4 General] mobileboost:
My order went through on Oct 27 4:10pm is my confirmation email and my tracking still doesn't show the UPS has it. Why are these not being delivered on a first come basis?

Damnit I was clicking like a ****ing mad man and literally my fingers were sore to get it!

I tried to cancel my order today so I could just pick up a damn used Galaxy Nexus on Craigslist, but they won't let me cancel my order!
[Nexus 4 General] destruction584:
Hey all,

Long time lurker. Been keeping up with this thread since I missed ordering on the 13th, which I'm kind of glad I did when i see all the LL3ers. From what I have seen, the people in the 2-3 week bracket who are getting shipped, all ordered before 3:45 - 4:00 PM PST, regardless of location. I myself am a 2-3 weeker but I ordered at 5:41 PM PST, located just outside of Los Angeles and I haven't got a shipping notice yet. Has anyone who ordered after 4:00 PM got a shipping notice? And the 4-5 weekers that are getting shipping notices, can please specify if you are getting an 8 GB model. Thanks in advance all and I hope everyone gets their phone/s sooner rather than later.