yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] jakejm79:
Agreed, based on my understanding when I placed the order, I expected to wait between 1-2 weeks to receive a shipping confirmation, then an additional 2 business day to actually receive the device and for my CC only to be fully charged the day prior to the 2 business day delivery period. Not that my card would be charged at an point during that 1-2 week period and that I would receive my N4 within 2 weeks plus 2 business days with no correlation between those dates.

---------- Post added at 02:46 PM ---------- Previous post was at 02:43 PM ----------

I wonder how the BBB would define the word 'shipped' (note the past tense, not 'shipping'). I understand some lag time, but we are approaching 2 business days (4 days total) here. I suspect Google is trying to make use of the loose definition of the word 'shipped' and regain some dignity by making it appear they are shipping out 1-2 week orders 'early'.
[Nexus 4 General] ed10000:
When you placed the order, you authorized Google to charge you the amount, and that much money in your bank account was placed "on hold", not actually deducted. For most banks, hold period is 1 week, so now you can see the money back in your account.

But once your order has been shipped, you will be charged the entire amount you had authorized Google to charge you for it, immediately.

No need to worry. This is the correct order.
[Nexus 4 General] donec:
Now that's messed up. I would exchange it.
[Nexus 4 General] housry23:
It's normal. You will be charged when it shipped. They just put a authorization hold on the $ and your bank or CC company has a policy on how long this can be held against you. After said time the charges drop off, but once the item ships, you will be charged.
[Nexus 4 General] [hfm]:
With Canada opening up today, we're sure to go over 33K posts as people complain about that falling over on itself.
[Nexus 4 General] klownkillah:
http://xdaforums.com/showpost.php?p=34965474&postcount=32659
[Nexus 4 General] WhenBearsReign:
Got off the phone with a CSR, apparently their system for checking tickets and communication of past calls is down. These are the people we have to talk to about hundreds of dollars of our money being floated around.
[Nexus 4 General] brar.arsh:
Shipping on 1-2 weeks..

wooohooo....

Thank you.

You've made a purchase on Google Play. You will not be charged until your order has shipped.

Order number: xxxxxxxxxxxxx.xxxxxxxxxxxxxxxx

Order date: Dec 3, 2012 12:00:35 PM PST

Payment method: VISA xxx-XXXX
[Nexus 4 General] gbohm:
eta?
[Nexus 4 General] mournahan:
8 or 16 gig?
[Nexus 4 General] acsooley:
I got one too. 1 to 2 weeks shipping estmate
[Nexus 4 General] brar.arsh:
1-2 weeks.. how to get accurate..??
[Nexus 4 General] beeboss:
Thanks a lot ! You saved a part of my nervs ;)

Отправлено с моего GT-I9300 через Tapatalk
[Nexus 4 General] housry23:
Anyone in Canada...can you get the bumper? If so, can I PayPal you the $ to get me one? I'll cover all shipping expenses of course.
[Nexus 4 General] chronus719:
I second this motion.
[Nexus 4 General] brar.arsh:
Sorry bro it's OOS.. I think it will first come to US then CA..

BTW ordered mine 16gig in 1-2 week frame at 12.00.35..

It's a wow type feeling..

Gone in 35 seconds, now it's shipping in 6-7 week time frame.. :D
[Nexus 4 General] housry23:
Thanks for the info bro. Glad you got yours! You will love it!
[Nexus 4 General] dirtyhamster73:
I third this motion!
[Nexus 4 General] chronus719:
Dammit, just got a fakeout by N4 Checker. Listed that the Bumper was back in stock, but I figured out that there's a glitch you can trigger by hitting a certain series of buttons. Still no Bumper. :mad:
[Nexus 4 General] germanj:
Kind of off-topic here but looking at the big picture, one can only imagine how many sales Google is losing to not only terrible customer service, but also buyer's remorse in that huge shipping estimate (5-6?!) window!
[Nexus 4 General] DowntownJeffBrown:
To be honest with you man I don't think they care. Do you not see the demand for this phone?
[Nexus 4 General] axion101:
LL3 still waiting

I'm an LL3 who received an email last week stating that it would ship last week. Still have no tracking number.

I just called Play support who transferred me to Wallet support and then I spoke with a supervisor.

He said that my Nov 13th order is all screwy, the address looks messed up on both billing and shipping and my name is missing. I said well I've deleted and re-added it several times as the request of your support team. He said "well I am unable to change it, therefore, this order will most likely be canceled." I said "so you're saying I'm just **** outta luck? that doesn't seem like a very good business practice."

Well, he also verified that my new order from yesterday 12/2 looks perfect, and should ship just fine when the time comes. He also said "I suspect that they will expedite the new one since you had troubles with the original one." I said "but you're just guessing, you don't know for sure, and I don't want to wait 6-7 more weeks for a phone after I've already waited 3 weeks without any kind of information." He put me on hold and came back and said "I just found an email with your tracking number on it. I am going to send the email to your gmail account, you will received it in 15 minutes, and then you will have to verify the information on it and your phone will go out with the phones today." I asked him "why does it take 15 minutes to receive an email?" he said because "we hold it to verify the info on the email to make sure it is correct."

Obviously he was lying. 25 minutes and I have not received that email.

For any LL3s still waiting for tracking number I suggest you TRIPLE CHECK your billing and shipping info, delete and re-enter it if you have to, and then submit a completely new order for your Nexus 4. Leave your original order in, but submit a new order. :eek:
[Nexus 4 General] Cwebb03:
Well just got off the phone with my local UPS customer service and they told me they still haven't processed my order. Which I expected. But I was kinda pissed when I got home to a UPS package on my doorstep, only to find out it was something else :(

Next I'm going to see if I can find a mythical "shipping rep" to tell me why my item hasn't shipped even though they sent me an email saying they sent it to UPS LAST THURSDAY. I understand that its going to take 1-2 weeks, BUT DON'T TELL ME ITS GOING TO BE HERE TODAY WHEN YOU STILL HAVEN'T SENT IT TO UPS. UPS is still optimistic though. The tracking number says that it should be here by the end of the day XD

Regardless I'm going to go raise hell with the Google Play reps until they give me something, hopefully either answers or a shipping refund. I know bear and everyone else from the 11/13 orders will put me down for complaining about this, but whatever. If I was you, I would have bought an Droid DNA or something else a week ago. But regardless of your condition, I have the right to ***** and complain to Google about mine too [/rant]
[Nexus 4 General] jlear3:
If you already had a ups delivery I'd doubt that they're going to make another trip to your house lol. Rep's will say anything on the line to calm down enraged customers.
[Nexus 4 General] parelem:
I agree, I did this a few days ago I really don't except to ever see the phone I ordered on the 13th.
[Nexus 4 General] marinierb:
What a goddam joke! At 15:00 EST in Canada, the Nexus 4 was available and said "Ships in 1-2 weeks". Forty five minutes later, it says "Ships in 7-8 weeks".

They ran out of stock again!!!
[Nexus 4 General] surferdude73:
orly?

Let me show you my shocked face:

whaooooooaaaaaaaaah!
[Nexus 4 General] rjkboyle:
Ordered in CAN at 12:08, cart said 1-2 weeks, but email says 3-4 weeks. :(

Have a USA 16GB on order with 2-3 weeks that was ordered on 27th.

Not sure which one to cancel yet, hoping to get a shipping notification for the USA ordered one soon!!!!!
[Nexus 4 General] jlear3:
After selling out on every country it was available in what'd you expect? :silly:
[Nexus 4 General] DowntownJeffBrown:
I don't think anyone will put you down for this its not right either way what googles doing. I think most limbo guys just get upset when people come on here bragging. We are all in this together my brother.
[Nexus 4 General] parelem:
What did you expect, they only get shipments of 5 phones at a time.
[Nexus 4 General] Orange_furball:
N4CD.webs.com

Click that for a full website of countdowns!

Sent from my Nexus 7
[Nexus 4 General] klownkillah:
Saw that coming.... did you really expect a different result? Check some of the earlier posts in this thread dated 11/27 and 11/13 ;)
[Nexus 4 General] ketjr81:
No one should put you down, we are just new waves of people ordering the same phone. This is a thread talking about all of the orders and what is going on, not just the 13th or the 27th or whatever other day people ordered.
[Nexus 4 General] Ibsonic:
Dont want to be a jerk.. but

errr why this? 1, 2, 3, .....8... 10? no wait let me use that website.. i cant count
[Nexus 4 General] WhenBearsReign:
I'm going to attempt this. Have you received any updates yet? If I were on the phone and he told me he had a tracking number for me, I would have stayed on the phone until I got it. I'm beyond the ****ing around stage.
[Nexus 4 General] Deeco7:
Google is literally 'Playing' us.
[Nexus 4 General] WhenBearsReign:
Believe me dude, no flaming from me. We're all dealing with this horrible mess together and anyone who has been lied to by customer service deserves to have their complaints heard. I feel for you man, but things are looking better for you than some. Hopefully this whole mess gets sorted soon and we all have our devices.
[Nexus 4 General] AshtonTS:
Well still no nexus 4 and ups still says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." :mad:
[Nexus 4 General] farble1670:
the difference is that every other online store, from amazon to the smallest mom and pop website knows that "shipped" is not the same as printing a label. regardless of how their automated system works, even the mom and pop shops understand not to tell customers an order has shipped until it actually ships or will ship imminently.

in this case, that means that you don't print the label, attach it to my order, and send the email until you have the device packaged and ready to go. very simple.
[Nexus 4 General] sovereignty68:
Same here. Just realized they haven't ship the order even their email says so. Here's what I get from UPS tracking status:

This kinda suck. First N10 was returned to sender(Google) because of the dumbass UPS driver who suddenly went ADD and couldn't find my address. This time I receive a tracking number of something that is pretended to be shipped. Thanks Google and UPS, you both make a perfect team.
[Nexus 4 General] Cwebb03:
On hold, so here's an update:

First guy I talked to was going to get me transferred to a specialist, but the got a busy tone and I had to hang up. Called back and got a retard, she said there isn't even a "specialist" or "floor manager" I could speak to. I finally got her to transfer me to her floor specialist, and I have his word that it should be returning info from UPS tomorrow and will be here in "3-5 days," despite the fact that I paid for 2 day shipping, claiming its going to take 1-3 days to process alone. I'm going to call back and get someone else because the UPS tracking number says it should be delivered today, even though another UPS shipment arrived today.

FYI, the floor specialist name was Chris, so if everyone hasn't received their phones by next Monday/tracking numbers by Friday that got the tracking number last Friday should call and say that a floor specialist named Chris promised you that it will be here by then
[Nexus 4 General] WhenBearsReign:
Oh man, don't trust Chris. Tom was told by Chris that he had physically spoken with the shipping department and that he would have his tracking number soon. He even put Tom on hold to "speak with them". We found out during our conference call that this was an outright lie.
[Nexus 4 General] Orange_furball:
What?? I may have made a mistake!

Sent from my Nexus 7
[Nexus 4 General] Cwebb03:
I'm definitely not calling you out intentionally, its just your the guy from the group that I could remember a name from. Hopefully with the free time I have I'll be able to dig up some tactics and answers for all of us
[Nexus 4 General] DowntownJeffBrown:
Couple things the person you spoke to was a floor manager. They are still a level one CSR with a Lil more power but level 1 just the same. They don't even work for Google more like a contractor. The csr's cannot get a direct line to Google only email them. They are basically useless. I'm sorry this is all happening to you hope you get some clarification soon keep us updated.
[Nexus 4 General] bartolo5:
Right on. Its treacherous for Google to claim something has 'shipped' when obviously it hasn't. Even more so, to charge you for 2nd day shipping and for the phone when neither the phone has shipped nor they are going to be able to abide to the 2nd day shipping by any stretch of the imagination.
[Nexus 4 General] Cwebb03:
I just like to have a name that I can stick to the company when I don't get it. I'm not even positive I will at this point in the foreseeable future.
[Nexus 4 General] DowntownJeffBrown:
That's right he was the evil Sith lord ( aka the biggest liar in csr history) I talked about a few days ago that Aaron was supposed to battle for us. He is a complete liar and should be fired. Good catch Bear
[Nexus 4 General] jakejm79:
The difference between the old LLers and the new people that have tracking info but no origin scans is that Google has $400 of our money yet no indication of when we will get our phones. I'd rather be one of the OG than someone that had $400 'stolen' from them.
[Nexus 4 General] ketjr81:
Have you signed up for the "UPS My Choice" ?

I first registered with the regular UPS account, since I thought My Choice was only a paid for account, no expected delivery showed up.

Today I signed up for the My Choice on my account and it now shows a delivery date, but still no tracking info. I also got an email saying it would be delivered after 1pm tomorrow.
[Nexus 4 General] [hfm]:
This has moved on to the simply comical stage at this point...

http://www.youtube.com/watch?v=MK6TXMsvgQg&feature=youtube_gdata_player
[Nexus 4 General] noyade233:
I'm in the same boat. Got an email 4am Friday that it shipped but my UPS status just says shipping label created. Very good chance Google printed shipping labels for orders that had not been ready for immediate hand off to UPS the day the label was created. I have had it happened before with small companies that don't have daily UPS pickup but just wait until they have enough sealed orders and then call UPS to come pick them up, but Google is no small company...
[Nexus 4 General] munchy_cool:
What amazes me is the outsourcing can't talk to someone at Google when it's day here in the US , that's like aweomse bullsh*t.
[Nexus 4 General] bartolo5:
Guys, seems like all the My Choice emails are automatic and bogus.
[Nexus 4 General] DowntownJeffBrown:
OK in gonna say this one last time. I know people personally that purchased on the 13th had a full charge not a temporary hold on the bank account. So I think ID rather have tracking and been charged then have no tracking and been charged.
[Nexus 4 General] terrencegf:
My report.

Short version: Ordered one N4 16GB on Nov. 27, it showed up on my doorstep today, no notification.

Long version: Me: central Illinois, US. I received Nov. 27th notification email from Google that N4 would be available for purchase at noon PST. I wanted the N4 16GB, not willing to settle for 8GB. I also wanted a N10 16GB, but 32GB would be acceptable. Wanted to order N4 and N10 at the same time to save on shipping.

10 minutes before N4 went back on sale on Nov. 27, I logged in to wallet.google.com, made sure all info was updated, and then added one N10 16GB to cart (which was in stock at the time). At 2pm CST, I saw the N4 8GB model went on sale and was sold out in about 5 minutes. N4 16GB went on sale a few minutes later. Was able to add one N4 16GB to my cart. Tried to check out for 2-1/2 hours, kept getting error messages. At 4:30pm CST, my cart finally made it to the checkout stage. No problems after that.

Quickly received email notification from Google that order had been placed. Order was also listed at wallet.google.com. Estimated ship of "1-2 weeks".

Checked wallet all week for any updates. Nothing. Today (Monday, Dec 3), box from Google containing both N4 and N10 showed up on doorstep. No notifications from Google or UPS. Package was shipped UPS 2-day air.
[Nexus 4 General] jvanlew:
What's crazy about this is that the UPS tracking number NEVER got updated. I wonder if their system is behind or if there was a batch of tracking numbers that just never updated because of some glitch in their system. Very strange but glad you got yours. Enjoy it.

FYI, I'm in the same boat as you but without the N10 and my order went through at 3PM MST (4PM CST). Here's to hoping I have something when I get home. LOL.
[Nexus 4 General] ketonkss4:
Yeah I've given up on talking to CSR's too its completely a waste of time. Well I checked my temp authorizations for my CC today and it shows that google posted a dollar authorization charge on 11/29 and another one today... I talked to my credit card company to see if there was anything blocking them from getting thru on their end and they said that it usually takes 3 days for the full amount to charge to the account after the dollar authorization.. so the rep speculated the weekend may have messed with the first charge but the one today went thru succesfully. I think I should get shipping this week since though since it is the last week within the original "within 3 weeks for BO's"

I suggest my fellow LL3's talk to their credit card companies and review their information very carefully if they do not see any charges posted to their account yet. I think above all google wants to make sure they have the money for sure before they take further action. If google has got a successful charge on your account thru then you should definitely get shipping this week I hope... Otherwise.. I don't know god probably hates you.
[Nexus 4 General] munchy_cool:
Just to let you guys know, I think UPS is also at fault here.

I have 3 packages coming , 2 from Puma and 1 from Ashford.

Shipping labels for all of them were created over the weekend, one is showing movement, 2 are just labels created.

Also, I think the black friday and all the holiday shopping has got them in some trouble, in my society there used be always 1 UPS truck a day at around 6pm EST, and now for the last 1 week I have been seeing 5 of them all coming in at the same time and delivering packages way past 8pm EST.
[Nexus 4 General] estallings15:
I called and talked to a CSR on Friday evening. I was told that she would contact a specialist who would respond within 24h. Not only did I NOT get an email regarding that call, I never got an email with the specialist's response. It's now Monday afternoon.
[Nexus 4 General] Cwebb03:
That's exactly what pisses me off. I could see this out of some small company on Amazon marketplace, but this is freakin Google! If you send me a "shipped" email, it should already be in the hands of UPS to be processed. The "shipped" email pretty much gave me a useless tracking number. It also should be 2 days shipping with UPS after they have "shipped" it off to UPS, which today would be that day and I haven't got anything. So kudos to you Google. You've failed more than Apple every has.

You lucky bastard lol

Hope you love it

--------

Just got off the phone with the most retarded CSR yet. He told me "just wait 24 more hours, everything should be okay" to all of my questions. He also sounded like Bob from DirectTV if you get my drift. Going to call back again, because in the tracking number email it said to wait 24 hours, and it has been way over 24 hours since I got it (early morning of the 30)

edit: If there's anything anyone wants to hit on or ask about during this calls, send me a PM. I've got another couple hours free to do nothing but be a pest to the Google CSR's and hopefully dig up some info
[Nexus 4 General] germanj:
Yep, and I remember websites estimating that selling out so quick could only mean they had like 5000 in stock. Turns out the demand is absolutely massive
[Nexus 4 General] dipdewdog:
Stories like this give me hope that there will be one waiting for me when I get home. Are you signed up for UPS MyChoice notifications?
[Nexus 4 General] munchy_cool:
Guys there are no f8cking "specialists" at Google, they are just trying to get you off the call.

From the points in the con call the other day , if you call again your order or the person answerable for the order changes to the one whom you talk to

so put yourself in the CSR's place, he know's he cannot tell you anything else other than what you can see in your google wallet or play store, so how the f*ck do I get you off the call, I tell you "I'll forward your issue to a specialist" and get you off the call, knowing that you will call again as there ain't no specialist but then it would be some other CSR's pain to handle you.

if there had been specialists and issues were forwarded to them they would have been the one's who would have responded to you, I asked the CSR when i called (only once did i )to copy me in the email to the specialist ..they never did.
[Nexus 4 General] jakejm79:
The MyChoice emails are just automated based on when the shipping level was created and the form (2 day air) of shipping. If the seller does not ship the item in a timely manner then the estimate will be off. MyChoice sends out an automated response 24 hours prior to the estimate delivery date, if the shipper hasn't given the item to UPS yet then obviously this is wrong, but it is not the fault of UPS since it's all automated and based off a timely hand off from the seller.

Here is my shipping history for my first order. It was placed on Tue 11/13/2012 and received my shipping confirmation email from Google Play Store the following Friday Morning (11/16/2012). You can that a shipping label was actually created on Thu 11/15/2012 (if I had had the tracking info it would have displayed the same yellow box message we have now up until Friday 11/16/2012 at 12:30PM). Google considered the item shipped on 11/15/2012 (since that was when the shipping label was created), UPS doesn't consider it shipped until 11/16/2012 at 12:30PM (when they receive it and scan it in their system). Obviously a delay of up to 24 hours is acceptable here, no retailer packages up an item and as it in the shipping company's hands instantly, this isn't the case on orders from the 27th for one of 3 reasons:

1. Google is printing labels prematurely before they (or rather UPS Logistics, since they are packaging the N4s for Google) are ready to actually package up the items.

2. UPS Logistics (handling the orders for Google) are slow to process and pack up the orders they receive from Google.

3. UPS Logistics have packed everything up but UPS Delivery is slow to accept ownership of the packages.

We are now nearing 4 days (and 2 business days) from when shipping labels were created (and customers charged in full) and still no nearer to receiving our phones.
[Nexus 4 General] rstuckmaier:
As someone else from Illinois this makes me happy. Granted I had it sent to work and our UPS guy came and went already. But I've ordered things from Amazon before that came on a different UPS truck so I still have hope.
[Nexus 4 General] sn0warmy:
I had a CSR "promise" me that my N4 would be delivered on Thanksgiving....

If you are still trusting anything these CSR's are saying, then you are in for a continued world of hurt.