yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Psilocin:
Google does not own any warehouses. UPS is using their own warehouses to store the inventory.

Now there are two parties that could be responsible: Google and UPS. If Google is responsible, then this means that their order processing system is super buggy or whoever is responsible for assigning the available inventory with pending orders is not doing their job and fulfilling orders FIFO. This would imply that UPS is doing their job perfectly of receiving the shipping info, pulling the inventory, and shipping it out, which I don't believe is the case given the number of shipping errors that we have seen. If UPS is responsible, then Google is indeed sending all the play store/g-wallet order info to UPS and letting them do what they are paid to do, which is handle the logistics and inventory, but UPS is not assigning the orders efficiently in a FIFO manner. We can only speculate here which one could be responsible as we don't know exactly how much of the logistics UPS is contracted to handle and I think both are equally to blame for running an incompetent operation.
[Nexus 4 General] Orange_furball:
I blame both equally until we get a REAL explanation from the CEO or COO of both companies.

Sent from my Nexus 7
[Nexus 4 General] snak3ater:
I hope so..Because 2-3 weeks estimate would be over in a few days..& there is no sign of getting it any time soon.

Now every other company would follow the foot steps of Google, i.e First cut down the price in half & after that do whatever you want with the customers.Google knows well that we would forget all this experience once the device is shipped finally :mad:
[Nexus 4 General] KCuadrado:
I ordered on December 7th, Google charged the money the next day and today they gave it back to the credit card, but the order is still pending. No email notification or anything. Wtf man I hate Google's shipping
[Nexus 4 General] Ftwisawesome:
They didn't charge it. They held it for authorization to confirm if the card is real and can be charged easily before they ship out. Which is why you see deducted balance in your bank but you don't see google taking the money.
[Nexus 4 General] lalahai:
its impossible that google a billion dollar company does not have its own warehouse
[Nexus 4 General] jlear3:
Google doesn't manufacture anything, why would they store it?

Hit thanks if I helped, or if I'm funny, or good looking, or if you're bored, or if any other reason comes to mind. Thanks!
[Nexus 4 General] KCuadrado:
Hmm I understand now. Thanks for the tip! May the new year bring me a N4. I am a 6-7 weeker
[Nexus 4 General] Psilocin:
Exactly, which why they hired UPS to handle the logistics and inventory.
[Nexus 4 General] lalahai:
you do know google dont just sell devices right? Theres tons of other stuff which google sells, not just devices
[Nexus 4 General] Psilocin:
Aside from their Nexus 4/7/10 product line and its accessories, name one non-device product that they sell that requires warehousing? All of these products are manufactured, stored, and shipped by someone other than Google. All Google does is simply puts their logo on it and sells it as a Google product.
[Nexus 4 General] rohitbhatnagar85:
nov-27 2:18PM PST (1-2 weeker)

1-2 weeks over long back still it shows preorder, emailed them called them many times still no shipment. only junk email replies.

I am so irritated that I might cancel my order and go for htc one-x plus
[Nexus 4 General] Tmfz:
Been lurking around here since shortly after launch of the N4 so I figured it was time to finally join the forum and add my experience.

Ordered 8gig on 11/27 during the first hour of them being back in stock in hopes that the 4-5 week shipping estimate was incorrect and that they would ship sooner. Over the next week I started to regret trying to save the $50 when I saw the early 27th 16gig orders ship with no sign of the 8gigs. On 12/5 saw the first reports of recent 16gig orders being shipped within 24hours of ordering but wasn't sure how legit they were. Early 12/7 after seeing a few more of those reports I said F it and put in a order for a 16gig unit. Much to my surprise less than 6 hours later I had a tracking # that was active in the UPS system and received the following Monday. I feel terrible for the people from the 13th and 27th still awaiting their devices, the Google/UPS shipping lottery is a ******. :(

Was also lucky enough to snag a bumper during the most recent batch which arrived today 12/13. My only two complaints are ones I've already seen mentioned. One - The hard plastic should of been the same rubber material that's on the actual device for better grip because even with the bumper it's a little slick. Two - The bumper takes away a little from the slim sleekness of the phone. I really enjoyed the feel of the rounded glass edges which is absent with the bumper equipped. Overall though I still very much enjoy the fell of the phone with the bumper. Worth the $27 after tax and shipping? I think so, the reduction in slipperyness and a little bit of extra protection for all that pretty glass is a nice peace of mind. However I don't think I would be comfortable paying much more than that.
[Nexus 4 General] rohitbhatnagar85:
what a reply I get (for 1-2 week shipping its back order and 5-6 weeks express delivery) wow

when did it become back order?

<<<<

Hello Rohit,

Thank you for contacting Google Play Support. It was a pleasure speaking with you today. I understand your frustration in not receiving the device you ordered. At this time, because the Nexus 4 is on back order, there is nothing we can do to push for your order.

I am happy to let you know that when your device does ship we will be refunding the shipping charges back to you. Watch for an email with a tracking number. That is when you will know your device has shipped.

My apologies for the delay in delivery and your patience is greatly appreciated.

<<<<<
[Nexus 4 General] spaceman860:
Woot:D:D:D:D:D

Sent from my BAKED Nexus
[Nexus 4 General] remister:
If anyone is up within the US, call CS and see what they say. 855-836-3987 I got an agent in Utah that picked up my call. I only called since some other agent promised me that I would get a shipping email today (12/13). He stated my order hasnt been shipped because I am still within the 2-3 week ship date. I then told him that some people ordered last week and they have the phone in hand. He stated that they have 3 shipping warehouses that they ship out from (which is a lie). The only thing he statedvwas he can escalate an email to a shipping specialist. I stated go sheaahead, but i will call back tomorrow. good luck all.
[Nexus 4 General] lalahai:
shipping specialist? LoL
[Nexus 4 General] nokkenas:
Mine is out for delivery right now! 1.04 AM, are they crazy?
[Nexus 4 General] PlanBSTi:
It been loaded into the truck is what they meant :)
[Nexus 4 General] nokkenas:
Ah I see, it's just been loaded into a truck. But will they deliver shortly?
[Nexus 4 General] PlanBSTi:
They should be out in the morning at 9? You should get it "tomorrow" or today lol
[Nexus 4 General] kolokot:
Ordered yesterday shipped today. Google is crazy! I already thought that similar messages were hoax.

Dec 14

Google Inc. shipped your order.

Track UPS package #xxxxxxxxxxxxxxx

Dec 13

Google Inc. received your order.

Dec 13

You placed an order with Google Inc. on Dec 13. Google Wallet sent a copy of this receipt to xxxxxxxxxx
[Nexus 4 General] smadger:
It's a start, no more no less....

https://sites.google.com/site/nexus4cr/responses
[Nexus 4 General] Maxxxxxxxxxx:
did it show you 5-6 weeks time for shipping while ordering and was your status preorder?
[Nexus 4 General] deanhoadley:
Any UK 4th December (1-2 weekers) got any updates yet? Ordered 5.06 here, still nothing.... be good to know if anyone actually has theirs!
[Nexus 4 General] kolokot:
No, it said 6-7 weeks. I enquired with Google about the shipping date and see their message below ( I am laughing to myself):

Orders are shipped based on the estimate in your order confirmation email.

Once an order has been processed you'll receive a second ship confirmation email with your tracking number. It may take 24 hours for the package tracking to return any information for your tracking number.

If you have not received a package tracking number after the time quoted in your order confirmation email, please let us know.

According to our records, your order should ship by the evening of January 30.

Neuxs 4 backorders: Please note that the above date is based on typical shipment processing and does not apply to Nexus 4 backorders. Nexus 4 backorders are being delivered based on the order in which they were received. If you receive a shipping confirmation email, then you will be able to track your delivery.

For more information on shipping and delivery, please see this article in our help center:

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789
[Nexus 4 General] Vahndroid84:
I don't know if it's truly a lie.

In fact the nosense pattern they are using...makes me think that orders have taken from different warehouses...with different numbers of phones in stock. This could be the only possible answer...to why some (not every in fact) later orders has been processed quickly.
[Nexus 4 General] Talib914:
I had placed 2 orders, 1 on DEC 2 and 8. After hearing about how a few customers got their phone shipped early, i canceled my order that i placed on the 8th and placed another order yesterday which they shipped today.
[Nexus 4 General] Deeco7:
Where are you from?

Oh and one more thing, Those who got their devices, did you link your device with your account when ordering?
[Nexus 4 General] lanman2k:
So I called "855-836-3987" and I spoke with "Jeff" and he told me that because my order changed from "Pending" to "Pre-Ordered" means that I am in "Batch #2" and that it means my order is still processing and that it will be sent out some time in the next week or two. This is straight up bull**** if this is true. When I asked him what about these people that have ordered recently and are getting their phones already, he said "well that's all I can tell you about your order" After this he had the audacity to ask him if I wanted to take a Customer Support Survey.
[Nexus 4 General] Talib914:
Im from NY, and i didnt link my phone to my google account.
[Nexus 4 General] lanman2k:
Damn it, Google... Damn it, Google.
[Nexus 4 General] Nexonian:
Yes. My colleague ordered his 16 GB at on 4th December at 17:06 and received it the next day. I ordered mine at 17:11 and got a shipping notification yesterday. Currently waiting for DHL to deliver (currently at 60%, so I think it'll arrive tomorrow). Can't complain actually...
[Nexus 4 General] realfelix:
I ordered yesterday aswell..nothing yet.
[Nexus 4 General] mk92595:
Ordering in December was bs. I ordered december 12 and got no update.
[Nexus 4 General] nellisere:
I would also like to know this, but any timeframe. I also want to know if anyone in the UK at all has their 8GB?
[Nexus 4 General] cyanide911:
Wow, I'm baffled. I ordered on the 6th at 6-7 weeks delivery. My status was 'Pending' immediately, and my card had those ~$363 on hold. Today I got a message from my bank that the $363 have been reversed, and my status at Google Play is now 'Pre-Ordered'. I've received no mail from Google. Looks like I'm going backward!

Any idea what might be going on?
[Nexus 4 General] estallings15:
God forbid anyone read a few pages. This happened to a lot of us. Be glad anything happened at all. It means you aren't totally forgotten.

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] deanhoadley:
Lucky people, I still have nothing!
[Nexus 4 General] rohitbhatnagar85:
me too same boat: Ordered 2:18PST , 27th Nov, 2xN4 16gig, no info yet only preorder

---------- Post added at 04:05 AM ---------- Previous post was at 03:59 AM ----------

I guess we ordered almost at the same time on 27th Nov (Order date: Nov 27, 2012 2:18:59 PM PST) me too they say 1-2 weeks which is already over and no phone yet, I also ordered 2x16gb N4. please keep me updated
[Nexus 4 General] munchy_cool:
shipping refund made it to my CC
[Nexus 4 General] nokkenas:
It's a game of luck my friend. Some have better luck, some not. What's your estimated shipping time?
[Nexus 4 General] cyruslam:
Order 1 16GB on 27nov, No news, cancelled

Then ordered 1 16GB on 7 Dec, 2 on 11 Dec, 2 on 12 Dec, 2 on 13 Dec. All received email confirm they have been shipped.
[Nexus 4 General] Eric-1987:
I ordered one on december 13th around 2pm and haven't received anything yet. Maybe because I ordered it too late in the day?
[Nexus 4 General] buffalolsx:
I ordered yesterday (the 13th) and received shipping confirmation less than 24 hours later.

Order date: Dec 13, 2012 12:45:24 PM EST

Received shipping confirmation at 4am EST today (14th).
[Nexus 4 General] sububack:
Is that real, I wonder? If its, hope we see some good show going forward.

Just saw a Dec-13th order got shipped
[Nexus 4 General] mko000:
Seriously? Even though it says that it ships in 6-7 weeks? Wow! Congrats ;).
[Nexus 4 General] Maxxxxxxxxxx:
is all what they say :)
[Nexus 4 General] sububack:
Oh Boy, you have 6 devices now? Great
[Nexus 4 General] ctowne:
Wtf!
[Nexus 4 General] Jayrod1980:
I'm sorry but you are FLAT OUT WRONG! Google handles ZERO physical stock for this device. Don't you understand that? Look at your return label... says UPS-SCS. That is UPS logistics arm, NOT Google. Google takes no physical part in the shipping of the N4, or the 7 or the 10. It's a contracted service. We aren't dealing with amazon here... they don't have a warehouse.
[Nexus 4 General] Freshly_Snipes:
This is the thread that doesn't ennnnd. Yes it goes on and on my friennnnnnd. See Google started trolling us with Nexus 4 online. I think that I'll be zombified by 9 just because this is the thread that doesn't ennnnnnd...
[Nexus 4 General] chrisnk204:
I hope google is blown up at 3:29 am EASTERN STANDARD MUTHAFUXKIN TIME!!!!!!!!!
[Nexus 4 General] jholt1:
Work proceed button, work please!!
[Nexus 4 General] Infekxion:
That's perfect I can get one for me, my two dogs, and my two ferrets, GF is perfectly content with iphone 4 still, lol
[Nexus 4 General] alchemistkevin:
Now getting...

Oops, we had trouble processing your request. We're working on fixing the issue. Please try again later.
[Nexus 4 General] fedor32:
Lmao
[Nexus 4 General] fresh_TD:
Where are you located?

Sent from my GN 2... RLTW!!
[Nexus 4 General] ama3654:
Wohoooooooooooooo!!!! Just bought 2 mehn....uk

EDIT: ITS HIT AND MISS, BUT FINALLY GOT THROUGH
[Nexus 4 General] zander145:
Did I seriously miss the N4 release? I'm in FL, so EST time... page load is hella slow..
[Nexus 4 General] ricey1986:
NVM
[Nexus 4 General] huntedsoul12:
Yay mine is done :) :)
[Nexus 4 General] NelsonTheMoron:
Wow Google. Way to mess this up. First, no pre-orders, and now, the people who are able to order it now are suffering technical problems with the server...I know for sure this will happen in the US...

Off-topic: I really need to finish my homework...Come on Google, let us order it in the US already...
[Nexus 4 General] felleese:
i got through a couple of times but my basket suddenly showed up as empty
[Nexus 4 General] pfannenwender:
i hit the buy button, but got no confirmation and it the spinning wheel just stopped.

did i buy or not?

im afraid i will buy the phone twice if i try to order it again
[Nexus 4 General] doschico:
G-?

G, this is not how you take over the world!
[Nexus 4 General] vrooden:
Seems we Germans just beat Australia in getting Nexus 4 "sold out" in time!! Both 8GB and 16GB pages now show "Coming soon" again.
[Nexus 4 General] GrandMstrBud:
Still nothing for US play store? Just woke up so can't keep up with this thread
[Nexus 4 General] 3Shirts:
HELL YEAHH!!!

What I did:

Once it was in the basket I just kept hitting proceed. It would fail (yellow message box at top of page) but just hit the (now grey) proceed button again. Eventually it opened the Wallet box. A few times that then failed so I was back at my cart, started the proceed button clicking again.

Eventually it all went through!

Have faith and patience

:D:D:D:D:D:D
[Nexus 4 General] copster1234:
Nah. North America gets it at 12pm EST.
[Nexus 4 General] wngmv:
This much craziness.. I'm almost regretting the decision to sell Galaxy Nexus and get this phone. Google better have 100,000 in store in the US.
[Nexus 4 General] aboud83:
My order status

I ordered 1x Nexus 4 16GB at December 13, 2012 7:28:25 PM UTC-8 and you can see the status in attached photo :(

and why there 2 devices? I ordered 1 only :(
[Nexus 4 General] munchy_cool:
unless it's my RMA ..which shipped from MountainView and will go back to Mountainview :D

---------- Post added at 09:15 AM ---------- Previous post was at 09:14 AM ----------

if you click on them they will point to the same wallet transaction ....
[Nexus 4 General] smadger:
Indeed. Just trying to help everyone out :)

I'm giving Dan some time to take our message on board and work on things, and will be contact him (or a nominated Google rep) later on today.
[Nexus 4 General] aboud83:
Ya both of them have the same order number but It's strange, and no shipping email till now ;(
[Nexus 4 General] Jayrod1980:
Is that a joke? How did you get them to ship from HQ?
[Nexus 4 General] aboud83:
Ya both of them have the same order number but It's strange, and no shipping email till now :(

Also I sent email to Google but no reply till now and I called them and she told me there are same order!!! she didn't know actually what is the problem and there are devices instead of one :(
[Nexus 4 General] mcurtis:
I ordered on the 29th at 9pm with a 6-8 week for the 16 gb, yesterday morning I discovered a fraudulent change to my credit card, I had to call my credit card and put a credit card has been compromised action into play, was told all charges would be declined, so I went into Google wallet canceled my card, added one from a different bank account, called support to ask if this would affect current order, was told should not be a problem, waited a few hours called back, and was told I was screwed and would need to cancel and reorder so I did, 6-8 week back order, when I woke up this morning I got a shipping email, for my new order?
[Nexus 4 General] munchy_cool:
aint a Joke bro ...a lot of things happened last night and my RMA arrived today at 7:30am EST

just lemme finish my work and i'll post the details.
[Nexus 4 General] BrothersFighting:
Thanks for the update! Hopefully they do something about the 11/13 orders soon :( It is painful to see all these orders receiving shipping confirmation in 1 day.
[Nexus 4 General] LoveSmacksDeath:
Anyone who has refused delivery... how is it guaranteed you get credited back? Seems kinda risky, like it might be safer to just take it and sell it.

My order from 11/28 won't cancel, it's on pre order and I spammed cancel button, won't work. Tried emailing them and got automated response about my order shipping Jan 02.

Any suggestions?
[Nexus 4 General] stevessvt:
Its difficult to keep up with this thread, so I apologize, but have there been any confirmed Nov 27 ordered shipments of the 8 gig?
[Nexus 4 General] idale:
RMAs come from separate stock, which could very well live at Mountain View. Or they're doing RMAs from there temporarily or something. :)
[Nexus 4 General] RealiZms:
Wow, I can't believe people from the 13th still haven't got theirs.....I would demand a free Nexus device for the trouble. Of course that free device will be on backorder for sometime. Hey maybe by the time the next Nexus comes out they will have filled all the orders from the 4? Somehow I doubt it.

I ordered 2 8GB by mistake on the 27th. Cancelled both on the 28th and ordered 1 16GB(pending). Ordered another 16 GB on 12/3(pending). Ordered 2 more 16GB yesterday 12/13. So eventually I'll get one. Sh!t is driving me crazy...Wish I could just simply forget about Nexus, Google....or have a certified hypnotherapist just brainwash me to completely forget about phone's in general.
[Nexus 4 General] nellisere:
Anyone, anywhere, received an 8GB? Haven't really seen any shipping confirmations for 8GB's.
[Nexus 4 General] RealiZms:
Damn, I haven't heard of anyone getting an 8GB model since shortly after launch.....
[Nexus 4 General] Pratz1:
How much time does it take for an Order to cancel. Is it some fixed time or it varies. Please anyone any idea??
[Nexus 4 General] stevessvt:
I bought this for my wife, she was set on an iPhone of some sort for Christmas (She doesnt know any better) , but I talked her in to a Nexus to put on our TMo account. I have a Note 2, but Google may force my hand to buy something else to put under the tree.

*sigh*
[Nexus 4 General] smadger:
From the data so far...

Around 4-5% of people who have registered a complaint did so on an original 13th Nov order, from UK Canada and US.

They were all told 3-5 days.

Around half of these received their device after around 2 weeks. The rest are still waiting.
[Nexus 4 General] BrothersFighting:
Yup! I also tried my luck ordering again yesterday but now I just have 2 orders listed as "pre-ordered". There are supposedly 3 people working on my 11/13 order but I think it's a bunch of BS and they are just stalling. All I ever get is waiting for so and so to get back with me and it could take 24-48 hours but that has been going on for 2 weeks now and still no answer. Meanwhile my current T-Mobile G2 (5th replacement under warranty for hardware failure) is dying a slow death.
[Nexus 4 General] mindintransit:
I ordered (1 x 16GB) in the UK on December 4th, got a confirmation email straight away with a 1-2 week estimate and then my order sat at "Pending" until today. Just checked my order status on my Play Store account page and it's now changed to "Pre-Ordered". I tried emailing to ask what this means but just got the automated reply about it being delivered before the 19th December.

Any other UK orders done the same? Anyone had this happen and then had shipping notification soon after? (UK only replies I guess, we're still with DHL so I guess our status process is a bit different to the US where Google are using UPS for logistics.)

Cheers.
[Nexus 4 General] snak3ater:
Or just tell him to brainwash you & make you think that any other phone that are holding is a Nexus 4 actually :silly:
[Nexus 4 General] lalahai:
7 days
[Nexus 4 General] [hfm]:
Man I can't believe there's still 13th people left. Judging by what's going on in here I would just place one now and cancel the 13th order when you get a tracking number. Seems orders placed now are shipping in 1 day, and have been for about a week.
[Nexus 4 General] diablonyc2:
I am on hold now with Google Play as they review my account...asking for an update on my status...again! I checked my gmail -- over 52 emails from Google Support in the past month....all full of mis-information and not one realy status update other than "We don't know".

They really are forgetting about us and hoping we go away --- but sorry.....Limbo Level 2 is like that bad rash that only gets worse unless treated! ;)
[Nexus 4 General] fuzai:
I saw someone saying that if you cancel your order and it doesn't go through it means they're processing it. I was 11/13 limbo 2 and never received my order and cancelled my order 2 days ago. Turns out it was cancelled instantly. Guess Google Play shipping guy really screw this up badly! Got so pissed off though I know part of it could be blamed on LG's supply chain.
[Nexus 4 General] LoveSmacksDeath:
I was able to cancel a Dec 8th order easily, got an email 5 minutes later and it was done. That was a pending order.

Now I'm having trouble cancelling my Nov 28th order (pre order status now). Hit cancel so many times, nothing. Read on a diff site it took them 2 hours for confirm of cancel. But from my previous experience I got a cancellation confirmation that was automated instantly, and then a follow up success email 5 minutes later.

So kinda worried I might have to refuse delivery or sell the extra.