yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] BrothersFighting:
Nov. 13th LL2 checking in. Google Play support was still unable to explain why they keep saying my credit cards are inactive yet I can purchase apps with them. They pawned me off on Wallet support who stated my forms of payment look fine and sent me back to Play support to a guy who told me my best option would be to cancel and wait until next year when demand is down and everything is back in stock. After another 5 transfers to CSRs I ended up talking to a lady who wasn't rude and actually sounded like she knew what she was talking about. I'm supposed to hear back from her this morning hopefully but I'm not going to hold my breath. Although after people ordering lately and getting immediate shipping maybe I should take my luck of the draw and order again.
[Nexus 4 General] rdoliv:
Hopefully !!!
[Nexus 4 General] vivek310:
ok - while reading the posts at work today, I could not check the status on google play.

Ordered approx 11.44 PM PT, Nov 27th. the waiting period was 4-5 weeks.

On google play, the date shows Dec 6th and the status is pending.

I wonder which date they are referring to on play :eek:...
[Nexus 4 General] erios82:
me too bro..

Me too bro - ordered Nov. 30th with a 6-7 week wait time. So tempted to buy one off of craigslist or ebay... :(
[Nexus 4 General] Flyin18T:
Order Date: November 27, 2012 10:05:25 PM UTC

.....is now showing an order date of Dec 7th in the Play Store. Nothing happening on the bank account side yet. Does this mean it's close to shipping? That seems to be the only trend I could extract from going back and reading replies about updated Play Store order dates. :confused:
[Nexus 4 General] diablonyc2:
Hey BrothersFighting --- I am in your boat too (11/3 LL2). Lat week my status was upgraded from Pre-Ordered to Pending -- but that was IT. I have a supervisor J checking in with me and I think a Specialist Athena who keeps emailing me every few days with status. It is crazy. Luckily I have been cool with the CSRs (as they have no power to do much but can maybe rattle cages to get things done)....so I am hoping one may find a way to get this resolved BEFORE Xmas and maybe compensate for all the effort I had to put into this. Doubtful, but I am an optomist. I do have a BBB complain which has a response deadline of 12/13...so maybe Google will have a response by then. Hang in there....at this point why cancel...it is more principle that we hold Google to the order and let others know our tale....hopefully it ends good.
[Nexus 4 General] :
3-5 hours. :\. Still grateful none the less that I got one to check it out.
[Nexus 4 General] vincy24:
I am starting to really loose it now.

I have worked extensively with ecomm Business and Google unprofessional behavoir of this whole N4 shipping fiasco is driving me nuts. if something like this would have happened to me. I would have my whole effing team slogging to get things sorted out. Be it my web team or my shipping team.

I am glad that some of us got their phones within a few days of ordering. But it hurts the most that orders are not shipped in first come first served order.

4 - 5 week ... ordered November 27, 2012 7:27:14 PM UTC-8 no confirmation email yet.

Ordered the phones for my wifes bday, I hope to get the phone before at least before my anniversary at in the end of Dec.

I am however going to demand a refund of my shipping cost. Its extremely misleading to ask for $14 towards shipping to deliver in 2 days when it actually is coming out of the warehouse after 5 weeks. I hope google doesn't set a bad example for others

I dont mind paying more if the phone actaully falls in my hands in the next 2 days from order. But If its coming after a month, then hell take another week to deliver but for no additional cost to me.
[Nexus 4 General] boondoc:
your position doesn't actually make sense. sure you can be frustrated with the backlog time, and even with the out of order deliveries, but when you ordered you knew there was going to be a wait and the shipping costs have zero to do with that. when they do finally ship it, it will be delivered in two days. that's what the shipping cost is for.

how is that misleading?
[Nexus 4 General] athani:
I don't think you're getting it. Google were clear that phone would ship out in 4-5 weeks. Not in 2 days!
[Nexus 4 General] rock7632:
I just checked my wallet and saw this for my Dec 7 re-order. I have not gotten an email yet or anything so I'm not holding my breath after what happened to me before
[Nexus 4 General] @127.0.0.1:
I ordered 5th Dec but as of yet it is still pending, unit price has been taken off hold on payment card so I dont hold any hope of my unit turning up before 4-5 weeks
[Nexus 4 General] chronus719:
Yeah, this is ridiculous. You knew when you ordered that it wouldn't be shipped for 4-5 weeks, and once it did ship, it would ship by 2-day air. Its not like you were promised delivery in 3-5 days from your order, and then it never happened (like the backordered people from the 13th). You're just being impatient and looking for a way to get a freebie.
[Nexus 4 General] bitsik:
Had a chat with Google Play support

Hello everyone.

Status:

Confirmed

, ordered 4Th Dec, got confirmation email after 2 minuets,shipping in 3-5 business days. nothing else.

Just got off the phone with UK Google Play support and basically they said they don't know when my order will get delivered.

I was one of the first to order the second batch of Nexus 4, my order confirmation states it will take 3-5 business days, talked to the support before (wanted to change delivery address, not possible..) and they said it will get delivered when the order confirmation said it will (e.g. Up to 5 days).

Now they say "we don't know can take a week, two or maybe more." and cannot give me any other information.

On the other hand, Ordered a Nexus 7 3G, order status is still pending but already got the device.
[Nexus 4 General] mk92595:
2 weeks down. 2 weeks to go till I (hopefully) get my N4
[Nexus 4 General] vincy24:
Exactly but your perceptions of ecomm are slightly different from mine. Can you show me a trend on when a online retailer charges for a delivery charge in the tune of 14$ unless he is ready to provide a expedited delivery, which in turn justifies the cost.

I do not deny that Google mentioned a eta but when i had the phone added to cart atleast 20 times before and I got kicked out so many times. the only reason i ordered a little later in the day on 27th seeing that posts from people on exactly this thread that someone who had ordered a few hours ago had their phones already shipped out. I would have waited a little longer to order had it not been for the haphazard shipping patterns from google.

When a product is added to Cart, it is allocated to session/cart for the user. it does not go back into available inventory until the user complted a sale or removes from the cart or his session times out.

I do not want to start any fight or debate.

I am in same exact position as everyone else and understand the pain.
[Nexus 4 General] dirtyhamster73:
Good morning sunshines! You too mods ;)

I got a response from a "shipping specialist" this morning that says nothing exciting... Just that I'll have an answer as to what the hold up is for my RMA today. We'll see.
[Nexus 4 General] hmanxx:
To actually know whether Google processed your order or not..you can try cancelling the order..if immediately you got a thank you very much..cancellation confirmed message, you are out of luck.that meant..Google has not looked into your order..dont waste time to wait...immediately proceed with another order to jump to the front of the Queue, you may have luck to get priority service with overnight shipment..

After reading some post here. I was trying my luck to order on 7 Dec 2012..I did an cancellation test..10 hours ago..immediate got back a reject message quoting order has been processed ,unable to cancel order...however on my Google Wallet..it is only showing PENDING with no tracking information.. Dont get panic at this stage..just 4 hours more..Google Wallet showed Status of COMPLETED with tracking information showing parcel arrived Destination, out for delivery !! ...

Google system is completely out of synch...,Google Wallet./UPS showed valid information, Play store still stuck at Pending stage..for the 7Dec order.

I did another order an hour ago..there is PENDING transaction on Wallet, but no message found under Play Store, no email message to highlight on placing order over Google Play...

I will give it 3-4 days to monitor change of status..if nothing change..I will cancel the stale order and raise another order
[Nexus 4 General] remister:
I got charged last week on Thursday, but don't have any shipping info. I am also a 2-3 weeker. I hope we get ours this week, we aren't in limbo yet!
[Nexus 4 General] jaju123:
RMA replacement device in Germany which i asked for yesterday has shipped. Pretty good!
[Nexus 4 General] Boeing100:
Not very reassuring. I too ordered from UK Play store but only about 20 minutes after you did. My email confirmation says 1-2 weeks. Let's hope they can keep their promise...
[Nexus 4 General] chronus719:
I actually called in last night and got an "answer" this morning:

To which I responded:

I'm guessing that I'm not going to get a response. This is ridiculous, I'm about to get charged for 2 phones since Google broke their own RMA system.
[Nexus 4 General] munchy_cool:
We call em black holes here D ;)
[Nexus 4 General] Gorthoss:
I have a feeling that the big distribution of phones will be this Friday. Don't know why, just a hunch...

--------------------------------------------------

ordered on 29th 6-7 weeks (no phone and don't expect one until January)

Current phone HTC aria with CM10 OC to 800Mhz.
[Nexus 4 General] vincy24:
Chronus - Yes I am impatient but I am not looking for a freebie. but rather requesting to set misleading customer expectation right.

There would be thosands outside XDA who would also have similar opinions. Google got the right messages to the screen to save their behind but lost a lot of trust as a results.

The situation for the Nov 13th orders is just unacceptable. I will eventually wait to get the phone whenever it gets shipped.
[Nexus 4 General] Gibsonflyingv:
Why even speculate like that? You're gonna give other false hopes.
[Nexus 4 General] Kandydish:
You got charged again and then nothing else happened? Interesting. Several of us received a new charge (after the authorization had already been dropped) and the next day (myself included) we get shipping info.

Theoretically, we were in LL2. Received conformation order yet no shipping or back order emails.
[Nexus 4 General] remister:
You only ordered one right? My order was around yours, but ordered in a quantity of two. Did you get charged right before the shipping notice or last week?
[Nexus 4 General] exaybachay01:
Woke up to the pleasant sight of a shipping confirmation in my email. So now it's on to waiting the pre-requisite 24 hours and hoping the tracking goes live, or i start to feel like limbo. Crossing fingers.

11/27 4:52pm PST, 2-3 weeker. 12/11 - shipping confirmation/cc charge
[Nexus 4 General] Kandydish:
I also ordered 2 16GB.
[Nexus 4 General] Gorthoss:
No speculations are intended or inferred , and not trying to give false hopes. There is no fact behind what I feel about this friday. Just a hunch. :silly:
[Nexus 4 General] remister:
I hope I get shipping info today, might be a little later, since I am in California.
[Nexus 4 General] Freshly_Snipes:
That's BS... I ordered my Rma on the 10th and was shipped the same day. Will be here tomorrow. You need someone in mgmt.
[Nexus 4 General] munchy_cool:
what management?
[Nexus 4 General] Locklear308:
I also saw that on Google Wallet, but no email XD
[Nexus 4 General] dirtyhamster73:
You ordered it yesterday and it shipped already? Wow... Glad you didn't have to deal with waiting. I guess I'll try a manager if I don't hear anything today. Thanks for the advice! If I didn't have other phones I'd be flipping, but regardless, it's the point that I was told I wouldn't have to wait, according to the rep I ordered the replacement with I would get it Wednesday, last Wednesday. If they don't have RMA stock then just tell me, I'll be fine with that.... Just don't pull me along and tell me things that aren't true to appease me.

And for those who are getting their shipping refunded from the 13th fiasco, anybody see a credit yet? 7 business days was Monday, I haven't seen the credit yet. Anybody?
[Nexus 4 General] adidas007:
DId any 1st 2nd 3rd Dec order in usa see any change?

Ordered 3rd Dec, usa.
[Nexus 4 General] rock7632:
I can't believe this! This is too good to be true, after 28 days in limbo my re-order that was made on 12/7 is in transit according to UPS. Please god I hope something doesn't go wrong with this one
[Nexus 4 General] Flippy125:
For some reason I lol'ed pretty hard when I saw this
[Nexus 4 General] Pluto:
Did anybody import this device into an unsupported country? I'm looking into using Borderlinx (and it's my first time doing such thing). What was the volumetric weight of the package? And if I got a defective unit, do I contact Google for an RMA and ship the device to the US, or do I get into some complexions for ordering the device from an unsupported country?
[Nexus 4 General] munchy_cool:
me I am damned with this borked n4 and no one has a clue when the replacement will ship ..wow

got an email from a csr today

damn dude I got the devices on 27th ..it's been more than 10 days now ..lol
[Nexus 4 General] athani:
Tons of people from India have imported it using a freight forwarding service.

http://xdaforums.com/showthread.php?t=1978169&page=1

If you get a lemon, you'll have to bear the expense of shipping the phone back to US. Package volume is negligible so the shipping weight is 1.1 lbs.
[Nexus 4 General] mournahan:
Trying again for the 1 day order then ship! lets see what happens!

When was the last reported time that it worked?
[Nexus 4 General] lad2:
Nope, I just sent them an email on my 2 separate orders on launch day. I was also promised 7 business days refund but I still don't see anything in my CC acount. Told them they have 1 more business day before I file a chargeback. Will report back with outcome.
[Nexus 4 General] chronus719:
I've already received my shipping refund. It shows up on both my original order and in my bank account. I think it took them maybe 3 days after I received my device.
[Nexus 4 General] nellisere:
" I just want to reaffirm that nobody who placed their order for the same exact device as you (Nexus 4 8GB) and is living in the same region will be receiving their device before you. Nobody. Not a soul. Not Tony Blair, not David Beckham, and not even the Queen. I promise you the information I am providing you is completely accurate.

If you are getting your information from online sources (such as internet forums or some such thing), there has been a lot of misinformation floating around. Please pay no mind to any claims you hear from outside sources and believe me when I tell you what I know to be true."

Wow Email support are hilarious.
[Nexus 4 General] mp5cartman:
Nov 13th order still pending. CAN YOU believe it?! Nov 27th still pending. I'm losing hope in google. This is ridicoulus.
[Nexus 4 General] munchy_cool:
oh boy!! these CSR's are funny at times even though they want to be serious

on a separate note - would these people even use the play store or just call Google HQ and say they want it ...
[Nexus 4 General] efan3719:
right. but people who placed their order after me for the same device that happen to be in whatever random region that got lucky enough to immediately get their order have gotten their devices before me... maybe they could clear up this misinformation by just issuing a formal statement/apology instead of making us run around piecing info together...
[Nexus 4 General] primegaify:
So..... I unintentionally cancelled my order. My order was put on PlayStore with a preorder status on it. So I thought it won't bring me any harm. So I was wrong. My order got cancelled. Oh life oh life. Damn my itchy hands. :crying:
[Nexus 4 General] Herbie555:
Ordered: 1 x 16GB, November 28th, 4-5 weeks

Received: Immediate Confirmation Email

Status: "Pending"

GoogleWallet/Credit Card: No pre-auth. or other charges that I can see.

No further updates or communication.
[Nexus 4 General] dirtyhamster73:
Munchy, Jayrod, and those waiting for a RMA device.
[Nexus 4 General] jyoon5:
Hey guys. Long time reader, first time poster. Reading through the posts on this thread I learned a whole lot about the process. I would like to throw my experience on to that pile so that people may relate/pity/laugh at me.

You're in good company. I ordered on November 13, 2012 11:56:52 AM UTC-5.

I bought three Nexus 4 8GB for me and my family. I checked the store 20 minutes later and saw that the Nexus 4's were all sold old. Feeling selfish, I went and cancelled two of the three Nexus' hoping that some poor guy down on his luck would be able to pick it up in my stead.

Unknowingly I cancelled the two orders that were "Complete" and kept the phone that was charged as "Pending". This may or may not bear a factor in my order taking so long, I am not sure. I will also add that I used the same credit card to purchase the three devices initially. The third Nexus that I did not cancel gave me an error saying my credit card was declined. After rechecking the credit card information and seeing it was correct several (3 times) I used a different card and then "Nov 13 Google Inc. received your order." appeared in my Google Wallet.

I, too, had the run around with customer service. One was bold enough to tell me my phone was waiting for me at home on November 20th. I rushed home to see an empty porch.

Summary of my order:

Order: Nexus 4 (8GB)

Order date: November 13, 2012 11:56:52 AM UTC-5

Backorder e-mail: No

In the 'My Orders' tab of Google Play as it appears: November 13, 2012 Pre-ordered Info | Help Center Cancel

In Google Wallet Transactions: Pending Nov 13

Misc: Updated payment information 3 times
[Nexus 4 General] chronus719:
Well seeing as I sold my GSIII and have no other backup phone, I hope they will make an exception with the amount of time allowed before they charge you for the price of the replacement.
[Nexus 4 General] rock7632:
No estimated delivery date yet. I hope this tracking number is not another dud like the last one
[Nexus 4 General] LoveSmacksDeath:
Same exact situation here.

Put a 2nd order in on Sat 12/8 after seeing all the 12/6-7 orders getting shipped.. Didn't get lucky like the others.. thinking they actually fixed it or maybe its because it was off business hours.

Almost wish I'd never found this thread. Then I'd still just be expecting my phone sometime in January. After seeing people getting theirs early, all I do is refresh this damn page.
[Nexus 4 General] Advantageous:
Same, except I received the pre-auth charge right away, and it was given back about three days later. Other than the pre-auth charge, all ive seen is the confirmation emails.
[Nexus 4 General] wideasleep1:
My second unit arrived yesterday at 10 a.m. So overall I had a pretty good experience in that Google fulfilled its obligations early on both phones. I received my first 1 to 2 week phone in 6 days and I received my second 2-3 week phone and 13 days. The only annoyance was discovering on this thread that people are getting their phones faster than me when they ordered much later than I did. I guess I can chalk that up to being on the left coast. :)
[Nexus 4 General] dirtyhamster73:
That's exactly my concern as well and I replied to that email and asked about whether Google would be charging my card for the defective device that they are expecting in a few days since I'm not sending it in until I get the new one. We'll see what he says. I wish they had parts for the N4 out there, I would replace the speaker myself.
[Nexus 4 General] diablonyc2:
I am in the SAME boat as well!

If that CSR quoted above is right and no one has it in their region....then everyone is lying and poeple do not have the Nexus 4---it is all photoshopped BS! lol But I know people are getting their phones AFTER me. And no one can figure out why and how to get one in my hands.
[Nexus 4 General] nybmx:
Ordered 2x16gb on 11/27/12 at 4:54PM. (2-3 week estimate)

Just received shipping email this morning (12/11/12) at 5:05AM.
[Nexus 4 General] Clayfree:
BUMPERS !! :good::good::good:
[Nexus 4 General] arzbhatia:
Anyone got their 6-7 weeks phone yet?
[Nexus 4 General] Macintoshian:
Did you use any Virtual Credit card or what?
[Nexus 4 General] Clayfree:
Bumpers Now IN STOCK
[Nexus 4 General] marcknight:
Bumpers back on sale!
[Nexus 4 General] diablonyc2:
Thanks for the heads up! I just ordered my Bumper from the Play Store......but being how my phone has not been shipped we will see what gets here first! (I am betting the bumper). lol
[Nexus 4 General] efan3719:
you mind me asking what state you're in? cuz you ordered the same time as me and i aint got nothing...

GOT ONE!! i got a case and screen protectors for a phone i dont have haha
[Nexus 4 General] nybmx:
Damn was just going to order one when I saw your post but it comes to $28.22 after tax and shipping. Don't think a tiny piece of plastic is worth that.

New York
[Nexus 4 General] Clayfree:
It's Magic and Plastic :D
[Nexus 4 General] remister:
Are you in NYC? I did the same order a little bit earlier, but on the West Coast.
[Nexus 4 General] nybmx:
About 40 minutes east of the city on Long Island.
[Nexus 4 General] efan3719:
hmm.. other side of the country from me. any 2-3 weekers in Washington state got anything yet?
[Nexus 4 General] josepr007:
I make the order 6 minutes before you 11/27/12 at 4:48PM , also ordered 2*16GB but no shipping information received, the only thing that occurred is a change of date in the play store from nov 27 to dec 7... how many times your date change before you receive the shipping email?
[Nexus 4 General] [hfm]:
Yay the bumper is back! Just ordered one.

$70 .. Pshhaa .. Patience is a virtue eh Dirty? :)
[Nexus 4 General] DowntownJeffBrown:
DIRTY I GOT MY BUMPER FROM THE PLAY STORE!!!

VICTORY!!!!
[Nexus 4 General] dirtyhamster73:
I knew the minute I bought one on eBay they would come back in, I knew it!
[Nexus 4 General] Clayfree:
Hopefully they will ship out soon :good:
[Nexus 4 General] remister:
Only a charge that was done last week. Yay I got a buddy within the same terms as me. The last thing I got was a CS email stating my phone will be shipped on the 19th. I am holding as a grain of salt, as it is to cover the backs for the 2-3 ship date from my original purchase time.
[Nexus 4 General] munchy_cool:
WTF! and we have people ordering RMA on 10th and getting shipping within 24 hours (happy for them) but as always we get screwed by the search giant who do not know how to keep track of orders.
[Nexus 4 General] dirtyhamster73:
It certainly is lovie.... That's ok though. I don't regret it. It just makes mine super special :)
[Nexus 4 General] Clayfree:
Dirty, it's you actually buying one on eBay that made them go back in stock. Thank you! ;)
[Nexus 4 General] DowntownJeffBrown:
Watch I don't get it till January
[Nexus 4 General] efan3719:
nice. got the same email. hopefully we arent left out in the cold. there will be nothing but tears if the 19th comes and goes with no update.
[Nexus 4 General] dirtyhamster73:
I was just about to pm you, I bought one for you just in case you didn't see my pm and they went out of stock. Now I'll have a back up. :)
[Nexus 4 General] [hfm]:
It does say 3-5 days. Let's see if it ships by Tues next week. Fingers crossed and all that jazz.
[Nexus 4 General] M0D3RNAFR0:
Back In Stock

The 16GB N4 is back in stock? 2-3weeks ship date? at least they told us this time around.....:rolleyes:
[Nexus 4 General] dirtyhamster73:
Haaaahaa! Sounds good to me, I'll take the credit :) You're welcome.

---------- Post added at 02:29 PM ---------- Previous post was at 02:28 PM ----------

It says 3-5 days, which we all know means nothing. But if for some reason your luck is that bad and mine comes first I'll send it to you.