yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] siwilkins:
Obviously a lot of the issues seem to be poor management and bad communication between LG and Google (and their customers) etc., but I really can't get over how spectacularly buggy the Play store seems to be as an e-commerce system.

My account shows orders and cancellations I've not placed, order statuses which are contradicted in different parts of the system and dates which bear no relation to reality.

Perhaps most annoying seeing as I am in the position of checking it so often, is that every time I want to check the details of an order in the play store, I click the "Info" link, which takes me to the login page with my correct email filled in and then prompts me for a password. I enter the password (using LastPass so it's definitely not human error) and it tells me I've got it wrong. The only way around it is that I need to log out and log in again - and I have to do this every single time.

Does anyone else have to go through this craziness?!
[Nexus 4 General] jmcsk8:
About 2 minutes ago I got my shipping confirmation for my Dec 14th 16gb order.

Felt like this: http://www.youtube.com/watch?v=M4l0ZyKmeNE

But, honestly, if I did have the chance to swap with someone who ordered before me, I would.

It's like I'm getting served at the dinner table while others have yet to receive their food.
[Nexus 4 General] gcraig526:
Shipping info on December 14th order received this morning. No tracking information yet on UPS.
[Nexus 4 General] jellydroid13:
Shipping info for my 14th order too but I also feel that we should have been left til last. Others from early December are still waiting :(
[Nexus 4 General] siwilkins:
Back in mid-December I recommended this video on Twitter: http://analytics.blogspot.ca/2012/12/google-analytics-in-real-life-what.html

I agree with it 100%, however I think it is absolutely disgraceful that Google feel qualified to lecture people about how e-commerce should be done.
[Nexus 4 General] XDAcat62:
Error I was also getting was "Based on the information provided, UPS cannot process your request. If you feel this message was provided in error, please contact UPS at 1-888-851-4901. (1012)"

I don't have any connection to this thread, and this is quite a late response, but I was just trying to toy around with UPS My Choice and ran into this. Error 1013 is described on their site as having problems verifying the personal questions, which could be issues with your name recently being changed, etc. But what could 1012 be? They don't mention it on the site.

Hmm, well, I started thinking - if they're worried about security to the point that they're asking the identity questions, could it be my IP? I've been running a VPN connection for a while. Turned the VPN off and...Poof! Registration goes through. I don't know if they've blacklisted certain IPs or if they match your IP by location, but give it a try if you're having issues. I'm very glad that I figured it out, as I doubt calling UPS about the issue would have resulted in them saying, "We blacklist IPs, turn the VPN off"!

On the down side, My Choice seems to be disabled for the shipment I was wanting to change anyway, or buggy. Boo! Hope this helps someone somewhere - actually just googled this UPS error and was brought over to good old xda-developers.
[Nexus 4 General] madflava54:
Finally got a tracking number.

Two 8GB. Ordered Nov 27 with 7-8 week estimate.
[Nexus 4 General] rsetzerr:
27th Nov 16Gb order, 4-5 weeks shipping estimate here.

Managed to get my case escalated to specialist since last Sat but no news yet.

So sad. :crying:
[Nexus 4 General] ma678:
I got an email that my 16gb ordered on Dec 14 7-8 weeks was shipped today.
[Nexus 4 General] cooljonL:
Anyone Dec 14th Orders from UK getting their Shipment emails? I've received nothing yet. Still not been charged either
[Nexus 4 General] siwilkins:
From what I've seen on the UK thread, I'm pretty sure they aren't. I'm in the same boat with a Dec 9th order.
[Nexus 4 General] lpforte:
Ordered December 14th, 6-7 week backorder. Had a pending charge from day 1 that dropped after a week. Yesterday the pending charge went back up. Today I got the shipping confirmation.

For what it's worth, my order date in google wallet did NOT ever change during his whole waiting period, so don't take any changes like that(or lack thereof) as a sign that you device will or will not ship soon.
[Nexus 4 General] benrmartin:
shipping

I've been updating my original threadtoo but I'm posting this anyway for consistency.

Dec 14 order, 6-7 weeks. Card charged yesterday. Shipping notice received early am US easter time next day (today).
[Nexus 4 General] @127.0.0.1:
Im Dec 14th UK play order, nothing as yet, but good to see they are processing US orders.
[Nexus 4 General] sooner82:
Received my shipping email earlier this morning.

November 28th US Playstore, 16GB 4-5 Weeker.
[Nexus 4 General] siwilkins:
Yes and no. I am glad for the US folk, but considering there are UK orders stretching back weeks earlier which have not been processed yet it's very suggestive about Google's priorities.
[Nexus 4 General] trueblueram:
Dec 14 order just shipped. US
[Nexus 4 General] eservant:
Placed order on Dec. 14th(16GB US playstore), cc charged and status changed to shipped this am at 4:02, received ups tracking # a few minutes later
[Nexus 4 General] styo:
Hey guys, any idea what time it will be available for sale in the EST? Need to buy 3 of these and cannot be late..
[Nexus 4 General] Plexicle:
08:00, yes.

Again, this is assuming the order link goes live at 00:00PST. I don't think it will, honestly. My gut says sometime in the morning.
[Nexus 4 General] karma123:
how long does it takes to get the nexus 4 from google play for example if i purchase it at 13 of Nov in USA
[Nexus 4 General] phoneman09:
Depends on where your located, but I think Google Play does 2 day shipping. So my guess would be 2 days max 3 and you would get your Nexus 4!
[Nexus 4 General] P1x44r:
Yes, USD 299.99 for 8GB and USD 349.99 for 16GB.
[Nexus 4 General] :
Someone should drop this in the first post on the thread. Good stuff.
[Nexus 4 General] raze599:
Where did this rumour/confirmation come from that they will let us buy it at midnight on the 13th? I suspect sometime in the morning.
[Nexus 4 General] Richieboy67:
I just hope they have enough stock for us all. I sold my other phone for this so until i get this my phone is a crappy A601...
[Nexus 4 General] EnemyOfGlaDOS:
Naturally it started because the release is

the 13th... which technically starts at midnight ;) But other than that, I spoke with Google Play customer service and while there is nothing concrete he seemed to think it would be available to purchase come midnight..

Who knows.. were hoping :)

I dont suspect them to run out of stock in the first 12 hours.. maybe who knows but I'm guessing the XDA users planning on getting this device don't make up for the majority of overall people who plan on ordering. I think we will be OK... as long as the back cover matches the front cover in color :D (anyone remember the pebble blue fiasco :p)
[Nexus 4 General] donec:
.0825

For the 8GB the following is what I figure and I am in central Texas.

$299.00 USD

Shipping (Two Day)	$13.99 USD

Tax	$24.67 USD

Total	$337.66 USD

15 day return policy

Returning stocking fee = 44.85

377.66-44.85-13.99=278.82

1 year warranty

You can change the price and the amount of tax but I don't think the shipping would change.
[Nexus 4 General] bozzykid:
Google has never been very precise with the times they put stuff for sale on the Play Store. Counting on it to go live at an exact hour at this point is just pure speculation.
[Nexus 4 General] Blocoholi:
You are talking tuesday in a week right?
[Nexus 4 General] jacklebott:
That's when the 13th is, yes
[Nexus 4 General] B97:
Anyone know UK shipping costs?
[Nexus 4 General] kaiowas82:
To add more mistery I've read somewhere else here in the forum (sorry don't remember where) that the launch will be at midnight for every time zone.... :D
[Nexus 4 General] intern:
Why not go onto the play store and add a N7 to your cart and see how much shipping is for it, that should give you a good idea.
[Nexus 4 General] murrun:
i don't understand two day shipping.

if we purchase at Nov 13. with "two day shipping", do they ship immediately? Or do they have two days to ship?

oh, found the answer: "All packages are delivered via UPS two-day shipping. However, please note that it may take up to 2 business days for us to process your order for shipment. Once your order has been shipped, you will receive an email notification with a UPS tracking number."
[Nexus 4 General] B97:
UK Buyers

For anyone in UK here are some points you may want to know:

Nexus 7 shipping is £9.99, so Nexus 4 will probably be the same

All UK orders are sent by TNT Express and is said to be a 1-2 business day delivery - tracking numbers are provided after dispatch

There is a 15 day return period for damaged goods, no restocking fee for UK but you must pay for delivery

For people wanting to get there Nexus' early - Ordering in the morning gives more time for Google to process which could mean same day dispatch which means you could recieve it as early as Thurday (If you're lucky enough to get the 1 day delivery, maybe Wednesday!)

If I helped, hit thanks! :)
[Nexus 4 General] Tibbz96:
I'm hoping that it will be on sale at 12PST, then I can order when I'm on the bus at 8AM and if I'm lucky it will be there on my day off - Thursday :)
[Nexus 4 General] DDRFAN:
Does anybody know if shipping is per unit; or is it per order?
[Nexus 4 General] dkotoric:
no they are not when u call select option 2 anx google is open 24/7

Sent from my HTC One S
[Nexus 4 General] PUNSHET:
So Pennsylvania had the pre-orders ready to go?

Can anyone else from another state, hopefully California, pre-order either model yet?
[Nexus 4 General] KevinChaos:
... You mad?
[Nexus 4 General] bozzykid:
Play Store phone support is open 24/7.
[Nexus 4 General] Stretlow:
Quick question, did you pay for it at the time or did it go into your wallet to paty for.

Proper annoyed at this
[Nexus 4 General] Mikk36:
It was a fake image.
[Nexus 4 General] Drakov:
GOT IT GOT IT GOT IT ... ooooh im sooo excited! 20x error occured, than i was told there is a problemwith my card... then nothing... nothing in wallet... and it happened - after 15 minutes payment showed up and later i recieved an email

Going to sleeeep with a good feeling :laugh:
[Nexus 4 General] rkcckr:
you know its gone through as you land on a page saying 'order placed' with an invoice, order number etc.
[Nexus 4 General] brocabortzfield:
no, it was a photoshop.
[Nexus 4 General] c900712:
It didn't sell out because samsung knew the demand and provided enough units I doubt that LG can make the same quantity in the same period of time as samsung or apple.
[Nexus 4 General] bozzykid:
There's no pre-orders and that pic was fake.
[Nexus 4 General] Hemlocke:
Hey, man. You gonna grab a couple?
[Nexus 4 General] NelsonTheMoron:
From California. Been watching the order page for a long time now...No. Unable to right now.
[Nexus 4 General] firebert:
I wonder if it will sell this well in the US with no LTE and only available on AT&T and T-Mobile
[Nexus 4 General] SIDKIMA:
mines took exactly 34 minutes
[Nexus 4 General] PUNSHET:
Thank's for the clarification guys.

1:30 AM here in California, waiting to jump on that pre-order....

Feel sorry for the people up later on the East Coast.

Good luck to everyone.
[Nexus 4 General] krohme:
LMFAO!!!!! :laugh::laugh::laugh:

amidst the red rage and anger - I'm feeling towards Google right now, you sir have made my day with that quote.
[Nexus 4 General] jimbob_me:
God dammit the 16gb became available on UK google again a minute ago but i tried to add it to my basket and got an error. Now its back to 'Coming Soon'

Ahhhhhh!
[Nexus 4 General] Hemlocke:
There are a lot more carriers where you can use this than just AT&T and T-Mob.

Straight Talk, Solavei, Simple...the list goes on.
[Nexus 4 General] mrbkkt1:
Even better....
[Nexus 4 General] _KP:
no movement on my dec 14th US order :/...not even a charge :(
[Nexus 4 General] cchhat01:
Just woke up to find an email sitting in my inbox stating my Dec 14, 2012 order for the N4 16GB shipped.

Hooray..
[Nexus 4 General] athani:
Same here :mad:
[Nexus 4 General] sum_guy188:
hey 6-7 canadian order from dec 3 and alot of us still havent recieved any charges or shipping confirmation ourselves :S
[Nexus 4 General] siwilkins:
Just had a fobby-offy reply to a Play store query I placed a couple of days ago - so I replied and asked why they take authorisations for the full amount in contradiction to everything advertised on their site (ie. $1).

The response was:

"Regarding the authorizations, we need to ensure that there is enough money in the account to proceed with the charge once the device is shipped. That is why we need an authorization for the device's full amount."

I've followed up by pressing them on the fact that the big issue I have is that they contradict their own documentation... But it is laughable that they feel it is helpful to ensure that the money is there (in some cases nearly two months!) before they are actually going to make the charge.
[Nexus 4 General] roy.walker777:
WHAT?!

I am waiting since Nov 27th! This is just insulting... :(
[Nexus 4 General] Rex0r:
US 16G Dec 14th 7-8 weeks, received shipping notification this morning.
[Nexus 4 General] dannyling:
Glade to see people finally getting there November orders hopefully us 5th of December UK will catch up too next week I will call give Google call as that's over my six weeks
[Nexus 4 General] raqfox:
Just got shipping info early today. Ordered Nov 27 with 7-8 week wait.

Edit: 8G in US
[Nexus 4 General] sld924:
Nov 27, 5pm PST, US Playstore, 8g

Est ship 7-8weeks, by end of Jan 23.

>>> Receive email Jan 9 1am (this morning) - order has shipped

>>> Play - status: completed

>>> Wallet - shipped with UPS number

>>> check on UPS -> no info found :confused: What is this? I need to wait few more days?

Note I could not register UPS My Choice with error that my identity could not be verified. Maybe I am a foreigner.

May I know other method that I can ask UPS to hold the shipment so that I can pick up later from their office/warehouse without My Choice?

The funny thing is I check my credit card statement there is no charged on it.
[Nexus 4 General] ShaunMichael80:
I got 7-8 to buuuuuttttt I've gotten nothing yet

---------- Post added at 06:40 PM ---------- Previous post was at 06:38 PM ----------

I ordered 11/28.... I've gotten nothing: (
[Nexus 4 General] vladmechkarov:
yesterday CC charged, early this morning received the email with the tracking number. Nothing on UPS web so far... Ordered on 27 nov (7-8 weeks)
[Nexus 4 General] beseezy:
Got shipping confirm!

16GB N4 US ordered on Dec 14th. Credit authorization triggered on Jan 8th. Shipping confirm email on Jan 9th.
[Nexus 4 General] EstarlinMReyes:
I got charged and the tracking number I'm so happy :D , I ordered on Dec 14th
[Nexus 4 General] vikramhere:
As per UPS my N4 has left the warehouse this afternoon! :victory: hopefully I will get it tomorrow, no :confused:
[Nexus 4 General] sld924:
Hello,

I asked UPS whether they need my signature to deliver, but UPS said they don't know because they do not have "billing information" from sender i.e. Google.

For those who have received, did UPS need your signature?

Thanks :)
[Nexus 4 General] Killuminati91:
Anyone on an international level got a white box with ONLY the phone inside and a bill shipped to them?

Me and another german guy got exactly that, which is absolutely outrageous...
[Nexus 4 General] rmartin0120:
No they will just leave it in front of your house
[Nexus 4 General] sld924:
Thanks! Sound like very risky.... My neighbourhood has physical mailbox, hopefully UPS can drop it in the box instead of just leaving it in front of my door :fingers-crossed:

How big is the box anyway?
[Nexus 4 General] Panchisco:
Amazing

I just received mine in Chile. I used a forwarding service. The phone is completely amazing, no issues so far.

I love it!!!

Cheers.
[Nexus 4 General] dirtyhamster73:
Sounds like what T-Mobile sends out for refurbished devices. And it came from Google?

---------- Post added at 03:39 PM ---------- Previous post was at 03:38 PM ----------

Mine didn't require a signature but when I received my rma it required a signature.
[Nexus 4 General] Killuminati91:
Yup, directly ordered from the play store... Wrote two emails today, have not received an answer yet. If I dont get one by tomorrow

I'll call them, and i thought I could leave the horrible customer support behind me when I finally got the package...
[Nexus 4 General] Riyanweb:
Mines change dates form the 6th to the 7th & then the 8th and got shipping info this morning. I should get my Nexus tomorrow for UPS.

Nexus 16 GB Dec,14, 2012
[Nexus 4 General] vladmechkarov:
Ordered on NOV27, 8gb 7-8 weeks window.

CC charged on jan8

Shipping email received on Jan9

UPS says:

Scheduled Delivery:

Thursday, 01/10/2013, By End of Day

:cyclops::cyclops::cyclops:
[Nexus 4 General] dirtyhamster73:
What about calling them now? I wouldn't wait via email. From My experience you'll be waiting weeks :)
[Nexus 4 General] Saran.:
N4 US order process status

Hi,

There has been several mails on order processing of N4 of 16GB. The last update as I see is that of 14th December and I assume this is of US order. For the 8GB variant, 27th Nov is the latest order processing.

Please reply to this mail if anyone has their order processing beyond the above mentioned date. This will help remaining folks to be aware of how big the queue ahead of them (wish this is not true).

USA Play store orders (Tracking info received / CC charged)

-----------------------------

N4 16GB - 14th December 2012

N4 8GB - 27th November 2012
[Nexus 4 General] Dov_Ch:
Happy to see all the 7-8 weekers from Nov. 27th getting their phones.

Here is hoping that us (poor) 8-9 weekers will be getting ours next.

Really want my phone already
[Nexus 4 General] sld924:
Sorry for my poor English. The status below means I should get it Thursday or Friday? :confused:

Scheduled For Early Delivery On:

Thursday, 01/10/2013, By End of Day

Originally Scheduled For Delivery On:

Friday, 01/11/2013, By End of Day
[Nexus 4 General] ksengodon:
UK Dec 4 order

UK Play Store

Dec 4 Order

Estimated ship 4-5 weeks (which is already over by 2 days)

So far nothing (card not charged, no shipping notification) except the date change on the play store order from Dec 4 to Jan 2.

Following are the different answers (first to the most recent in that order) from google support for my only query (Why did I not receive anything even after the estimated shipping time?)
[Nexus 4 General] vladmechkarov:
Thursday!
[Nexus 4 General] cvfl:
Should be Thursday, but if UPS needs the space on a plane or truck, sadly you are first one off...

---------- Post added at 05:17 PM ---------- Previous post was at 05:12 PM ----------

FWIW - called Google to request them to make my shipment signature required. They said no, I have to do it on the receiver end - which is total BS. I don't want to rock the boat in case I am close to a shipping batch.

"Hello

I did ask a consult if there was away for us to inform UPS on wanting a signature for the receiving of the package and they informed me that you have to directly contact UPS and arrange something with them."
[Nexus 4 General] Pentode321:
Same

UK order 10/Dec/2012 16gb 5 to 6 weeks,not charged no email yet.:(
[Nexus 4 General] akwizeguy:
Nexus 4 8gb

Ordered: Nov 28

Status: Dec. 6

No updates since then
[Nexus 4 General] SameGuy:
You can call customer service:

1-800-PICK-UPS®

(1-800-742-5877)
[Nexus 4 General] sld924:
Mather, CA, United States	01/09/2013	5:25 P.M.	Arrival Scan

Almost there :fingers-crossed:
[Nexus 4 General] [0_0]:
Is there any rumors about next batch in Google Play?
[Nexus 4 General] ImSherlocked:
EDIT: wrong thread
[Nexus 4 General] casonswag:
No one knows nothing yet hopefully soon
[Nexus 4 General] siwilkins:
Wow - only just spotted this. I know there's been talk of the shipping being mis-ordered, but I placed a UK order for the 16gb the day before and was given a 6-7 week estimate - it would seem that the estimates are out of order too!
[Nexus 4 General] daglesj:
What I find hilarious is they were advertising putting them up for order in other countries than the initial ones.

Hold on, why not sort out the thousands of disappointed customers you have already rather than double them?

I would so love to know who is in overall charge of this project as they really need to be named and shamed.
[Nexus 4 General] j0ff:
You ordered it in the previous week (the 9th was a sunday) it stands to reason that if they were expecting a shipment in 6 weeks time when you ordered it, anyone ordering it the following week would wait one less week.
[Nexus 4 General] siwilkins:
So Google arbitrarily assign a start day to the week (many people - and most programming languages - consider Sunday to be the start of the week)?!

It stands to reason that if someone else ordered a week later that then they would wait at least one less week.

Pretty much everything which anyone has said on this thread about when they should expect shipments based on number of weeks would be completely blown out of the water if your logic were true.
[Nexus 4 General] j0ff:
The international ISO 8601 standard places Monday as the first day of the week. (traditionally, Sunday was the start of the week but apparently it's not!)

It looks like Google were expecting a large shipment 6 weeks from the time you ordered. The person who ordered 1 week later than you (I appreciate it's not actually one week, merely one day, but the week has to start and end some time) would obviously only need to wait 5 weeks. The shipment that would fulfil both your orders will arrive at the same time and would be processed at the same time.

I'm only going by what i've seen in the UK thread - I've not followed this thread so if the shipping times dont tally with my logic, then I apologise :)
[Nexus 4 General] Gibbus:
I ordered my phone on Nov 28 and was quoted 4-5 weeks.

5 weeks would put me for January 2.

I received the phone Dec 31. Do you guys think I will have any luck requesting a shipping refund for the order to take so long?
[Nexus 4 General] cyanide911:
Er didn't you yourself say that you received it before Jan 2?
[Nexus 4 General] halfatwin:
That was an accurate estimate your not going to get a refund. Stop trying to get over and enjoy your phone.
[Nexus 4 General] P8TRIOT:
Where did you hear this? are you saying that we should see a big shipment arrive at Google here in a couple of days? I am wanting to order one but I am unsure when I could expect to see it.
[Nexus 4 General] Gibbus:
Yes I did. Just wondering because back in the first wave of shipments Google was refunding shipping charges for all orders. We who got it with the second wave have been waiting even longer and I believe we are entitled to a refund.
[Nexus 4 General] j0ff:
Pure speculation based on shipping estimates.
[Nexus 4 General] Rex0r:
16G US Dec 14th 7-8 weeks, out for delivery today!
[Nexus 4 General] P8TRIOT:
I am excited for you! Hope you like it!
[Nexus 4 General] ShaunMichael80:
Anyone in the 8-9 weeks get their phone yet?
[Nexus 4 General] yoramweil:
Same

My 14th December order arrived today, guess the vast majority of pending orders were shipped during this last wave
[Nexus 4 General] ifti_a:
You guys are so lucky, uk lot are still waiting......
[Nexus 4 General] Venekor:
I ordered one in November here in the UK, canceled it now, not waiting any longer, GS4 in April/May so might as well wait at this point. Probably for the best as soon as the GS4 comes out, the Nexus 4 will be forgotten, especially with Samsung showing off their 8 core CPU, Curved display and what not. If worst comes to worst it'll still be the best hardware of it's time even if it isn't a giant leap... that and Micro SD and Removable battery is a given.
[Nexus 4 General] wewd:
I would not buy Samsung in any case.