yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] goncalorob:
I called google 3 times today. Yes, I have also been keeping up with the rest of you and the posts on here about the CSR's and their canned responses. Each time I called I got a completely different answer. One person said just wait a little bit longer, the next said it can possibly take up to 3 weeks for processing and then the next said if it doesn't come by the end of the day call back Monday and they'll dig in deeper and find out where it's at.

I live in wisconsin. I ordered the 16gb on launch day at 10:46. I am in "limbo" status and have been since the 13th. I am only upset due to the fact a fellow co-worker (who is not that big of an android fan to begin with) got his shipping status before I even got it and he ordered later in the afternoon when everybody said they were "sold out" To make matters worse he also "accidentally" ordered two of them. The 8gb ones. Now he is rubbing it in my face basically because he's going to get them sooner.

I do not know why I am so upset other than the fact that I love Google and they turn around and have product launches like this. It just makes me sad. You guys can all say, "oh, it's just a phone, youll live, you can wait, bla bla bla" but deep down inside I really feel like being loyal to a company is really something special these days. I don't know how to express my feelings without sounding like a little ***** but in the end I wish I could get some kind of confirmation.

On the plus side I could walk into Tmobile, get the phone on contract for 199 and then get the actual phone in less than 30 days then return everything i purchased through tmobile so that I can be with the phone without the 3 week unknown gap.

so, call me gay, call me stupid, call me obsessed whatever I love android and i love technology and when it fails on me like this i get a little pissy. so piss off so i can watch the rest of your post in anger....
[Nexus 4 General] menting:
"you're ordering in the wrong way"
[Nexus 4 General] darkamikaze:
lol the irony of it all is that all these complaints happened in the nexus 7 launch. Wouldn't be surprised if it was the same problem as the galaxy nexus.
[Nexus 4 General] pitchshifter:
must be that sometimes apple fanbois wonder into android land. I don't know how anyone to could excuse goog.
[Nexus 4 General] joeski27:
...in another thread please, not here.
[Nexus 4 General] Exel:
This little thing has been trolling me for days now.
[Nexus 4 General] joshyy_rey:
Look right above that
[Nexus 4 General] booyakasha:
Yes, called into a CSR to get an update (really just to get a shipping refund) and was told she would follow up with me after the call...haven't even heard from that. I'm completely in the dark.
[Nexus 4 General] wolf5150:
Sorry bud, that says end of day Monday:(
[Nexus 4 General] kkiran:
I am from NJ too and ordered it the same minute as you. Team Limbo!

Order Date: November 13, 2012 11:35:16 AM UTC-5

16GB

The word is that there was a glitch with the initial orders and they are trying to fix it. So, most early buyers are hosed for now. Now lets hope the glitch solvers are doing their job right!
[Nexus 4 General] Jackasaur:
This guy...:eek:
[Nexus 4 General] Geo411m:
I wonder if they are favoring late orders because they started earlier than 9PST (12EST). kind of a way to make up for the mistake?
[Nexus 4 General] TwinkyOfHope:
I would thank your post sir, but it seems I have run out for the day.
[Nexus 4 General] joeski27:
LMAO that is too effing funny
[Nexus 4 General] wngmv:
This is exactly how I felt. A huge middle finger.
[Nexus 4 General] booyakasha:
DDOS? Where's Anon when you need them?
[Nexus 4 General] silverbladef:
I nearly died.
[Nexus 4 General] grkfire:
No, but I received another email from MyChoice that says otherwise...see both here. :eek:
[Nexus 4 General] munchy_cool:
Can someone point me to a petition website and let's start a petition or something to make Google comeout with a response to all the **** they have been up to

Nexus 4 back ordered , forced to use an iPhone 4S , blame Google
[Nexus 4 General] InvalidUsername:
Don't need them. Google is incompetent enough that a hundred or so people ordering from their website is enough to bring everything crashing down.
[Nexus 4 General] pitchshifter:
slutting it up on /b/ would be my guess.
[Nexus 4 General] Absent Crysis:
I agree with the raging , but aren't their systems pretty broken already?
[Nexus 4 General] Red Wolf:
exactly they telling people random answer, but to be honest they don't know **** :confused:
[Nexus 4 General] clay_cauley:
I live in Kentucky!! 1.5 hours from Louisville!

Still probably won't get mine tonight though :(
[Nexus 4 General] wrxpirate:
wow you're the first from WA I've heard of getting a shipping email. I ordered at 8:33am and got an email confirmation right away but I'm still in limbo. I'm just hoping it shows up!
[Nexus 4 General] richteralan:
That's unreal. Mine is nearly identical to yours but scheduled for monday.
[Nexus 4 General] CoCoGirl886:
Wow thank you so much for this info!! You gave us all a glimmer of hope! :laugh:
[Nexus 4 General] Mr.Fahrenheit:
A glitch you say...?

If that really is the case, then might as well cancel. I'm not dealing with ghost orders.

I don't know why I haven't canceled yet.
[Nexus 4 General] Red Wolf:
stop whining guys you are getting that be happy, and we are still in limbo. even though we ordered pretty early :eek::rolleyes:
[Nexus 4 General] Absent Crysis:
I find it a little odd that they aren't a little more informed about things, considering all of the calls that they've been receiving for the past 3 days. But then again, goog is probably just waiting it out until people start getting their devices and the rage dies down. Until they release another nexus device and then the bloodbath just repeats itself all over again, as we've seen with the nexus 7 and now this.
[Nexus 4 General] goncalorob:
I wish I could just freeze myself for the next few days so that I don't get that urge to refresh my gmail/google wallet account 20983470923784190283740192384710923478 times a minute
[Nexus 4 General] mohit1234:
Just called up another CSR again who said that the orders are not on a first come first serve basis but on the time it takes to process the order. This takes time as UPS have to double check the address and payments etc.. She said that I should get a tracking number today and my N4 by Monday. And If I don't get it by Monday I should call again..

Haven't got anything yet..still chilling in limbo..
[Nexus 4 General] richteralan:
Which word in my post make you think I was whining?

So fricking annoying
[Nexus 4 General] Kairuns:
I'm still in limboland waiting for my 16BG N4 Order date: Nov 13, 2012 8:35:12 AM PST but I did receive an OTA for 4.2 on my Galaxy Nexus which takes some of the edge off of waiting to play with my N4!
[Nexus 4 General] ErikWithNoC:
Wtf? UPS would be double checking them as they come in from Google and unless UPS has trouble double checking addresses in different states for some unbelievably stupid reason, they should be going out as the order they came in.
[Nexus 4 General] mohit1234:
Exactly!! No idea wtf is going on.. :(
[Nexus 4 General] Red Wolf:
they told me samething, and he also told me if i didn't received any tracking no thn call thm again in few hrs wtf google
[Nexus 4 General] GoreTan:
This thread has turned into ragebait, trolling, flaming, and uncivilized uglyness. Just because of a phone. People these days....
[Nexus 4 General] stopswitch:
I've lost all hope for shipment information this week. Its 3pm EST, and I'm sure their distribution center is closed. Next week they won't even be at 100% because I suppose most people will be taking the whole week off leaving them with a skeleton crew.

Sent from my Galaxy Nexus
[Nexus 4 General] munchy_cool:
4 EST bro
[Nexus 4 General] :
any BO folks in this thread?

I just keep hearing from limboland folks...

I wanna hear some 'confirmed' rage :mad:
[Nexus 4 General] stopswitch:
Sorry meant it was past 3pm EST.

Sent from my Galaxy Nexus
[Nexus 4 General] xSunny:
Google center should be open all night cuz 2 csr told me the same thing shipping info tonight for me.. Anybody from new york got any info?
[Nexus 4 General] munchy_cool:
me is BO ...
[Nexus 4 General] Hero_Guy:
In their defense it's a $400 phone. When it comes to that kind of money, I don't blame them. Having $400 disappear from my account with nothing to show for it is a bit unnerving.
[Nexus 4 General] stopswitch:
And how are they going to ship your nexus, on a magic UPS truck that works at night? You really think Google is working around the clock on this crap? This is the reason it takes so long for processing, I bet their hours are monday thru Friday 7-3

Sent from my Galaxy Nexus
[Nexus 4 General] the_r2d2:
In Manhattan, nothing yet...
[Nexus 4 General] zer0sum:
Manhattan and mine has shipped as of 11:39AM EST

Maybe....I got my order in at 11:32 AM UTC-5

Got my shipping confirmation today and UPS shows:

Louisville, KY, United States	11/16/2012	3:40 P.M.	Departure Scan

11/16/2012	2:09 P.M.	Origin Scan
[Nexus 4 General] :
let's go F5 the apps section of the play store! :mad:
[Nexus 4 General] UCFJake:
I got the BO email. Zero information since then. No updates on Wallet or Play Store. Ordered 2 16gb at 11:56:28 EST.

Sent from my Galaxy Nexus
[Nexus 4 General] tengen:
Backordered here. CSR claims that BO only applies if you ordered multiple units, but who knows what's really going on. I only ordered one ...
[Nexus 4 General] Jackasaur:
I feel like this thread is slowing down...
[Nexus 4 General] jmejiaa:
People getting orders are not coming in anymore. Or people going in to work/leaving work for commute.
[Nexus 4 General] avehicle123:
Still waiting here in Indiana got a back order email on the 15th and still no confirmation or tracking email
[Nexus 4 General] munchy_cool:
ha ha ..no use ...the suc*ers have that covered , they just need an inventory management system and a better logic on how to implement a shopping cart ...
[Nexus 4 General] ryanbmw51:
Won't happen
[Nexus 4 General] Radsolutionz:
i called the csr told me that if i hadnt got the BO email that most likely they are still processing the shipment and that i should have a shipping confirmation sometime today.... doubtful... but hey at least she said my shipping will be free and ill get my 13.99 back......im willing to accept the fact that i wont have my phones for 3 weeks.... but i think google should send us that are getting screwed a free bumper or charging orb... or a really good discount on either or....
[Nexus 4 General] snavid972:
back order guy here......money put back in my account and ordered around 11:45 CST.....been waiting all day for a tracking number and nothing :(
[Nexus 4 General] ghostrid3r:
Major BO for me too! Only placed 1 order for a N4 16GB. :crying:
[Nexus 4 General] itznfb:
It only picks up when there are waves of shipping confirmations. Happens for about 1 hour twice a day then nothing.
[Nexus 4 General] twistkick:
BO over here. Called CS about five times and the fifth time, the lady was finally honest. She admitted that she knew very little and said that she would send all my information to a specialist and tell them my situation, though this doesn't comfort me in any way. Now I'm just waiting on another e-mail that says I'm officially on BO. I give up :(
[Nexus 4 General] bigmase521:
BO here too. No other updates aside from that. Ordered 1 16GB + Bumper @ 11:51AM to Virginia :rolleyes:
[Nexus 4 General] TheRomMistress:
I saw the ups truck.on.my way home...hoping they will be stopping here soon

My tracking says it.will be here by the end of the day. I am heading to att to get a new sim. It better be here when I get home!
[Nexus 4 General] emuneee:
I'm in the backorder group. Was Holding out hope of hearing more detailed information outside of its backordered. At this point I'm setting my expectations of getting the phone sometime after Thanksgiving. I'm not too bad of though add I have a galaxy nexus running Android 4.2
[Nexus 4 General] munchy_cool:
lucky you :) .....unlucky me :(
[Nexus 4 General] tengen:
I wonder what havoc the Thanksgiving holiday is going to wreak on backorders. Ugh.
[Nexus 4 General] stopswitch:
Same here, I'm expecting it at least one week following the Monday after Thanksgiving. Knowing most work places, everyone and their mother asked for some days off next week around the holiday (I know I did) and I'm willing to bet they have a skeleton crew working.

Sent from my Galaxy Nexus
[Nexus 4 General] sroach23:
I ordered at 10:52 am central time and received my confirmation after 20 minutes. After that i did not receive any info until 1pm today when i got a shipping notice from Google.
[Nexus 4 General] slopokdave:
Yay for people who ordered multiple units but have NO INTENTION on selling them being moved to the back of the line! YAY FOR ME! :laugh:
[Nexus 4 General] wngmv:
I'm listening to Radiohead's In Limbo as we speak... I'm not here.... I'm hoping someone would come and wake me up from Limboland.

And I found this ads from XDA fits Google's needs perfectly.

Peace out.
[Nexus 4 General] stopswitch:
Guys. If you got a shipping notice, you're done. Your case has been solved, sit back and wait for UPS to bring it to you.

Sent from my Galaxy Nexus
[Nexus 4 General] tengen:
Who knows if that's actually true though. There are plenty of people who ordered multiples and have already been shipped.
[Nexus 4 General] dubt17:
Anyone think they will send shipping info over the weekend? To me it seems they stopped for today.
[Nexus 4 General] :
i'm still running CNA 3.8 on my gnex, I'm trying to refrain from trying stock 4.2 until i get the full experience on the N4 haha, I keep convincing myself its also not worth doing the app migration 2 times in a week but seeing as I will nto be getting N4 next week, I will likely cave soon.
[Nexus 4 General] stopswitch:
Yay for me when ordered one unit before 80% of the people who are holding a phone with a hold still on their account.

Sent from my Galaxy Nexus
[Nexus 4 General] [hfm]:
I'm in the same boat. I'm digging 4.2 on the GNex so I'm just in the camp of excited to get the N4, but I can wait.
[Nexus 4 General] kkiran:
This is what I got when I asked for status.

Ordered at Nov 13, 11:35:16 EST for a 16GB N4.

##################

Thank you for the reply. I understand that it is frustrating not having exact times of shipments especially when you won't be around for a while. There is a three week timeframe for all the orders that were placed on Tuesday. This does not mean that your order will take the full three weeks to process, but that if necessary, it may take up to this amount of time.

The orders are being processed as quickly and efficiently as possible and we are working on getting people their Nexus 4. Your shipping will be refunded if it does take longer than the 3-5 business days that were mentioned.

I'm sorry for the delay, and thank you for your patience and understanding.

If you need anything else, please let me know.

Best of Luck,
[Nexus 4 General] munchy_cool:
someone give me the email addy of Mr Page and Mr Brin, I'll drop them an email with all the b**s**t there G0000gle has been up to
[Nexus 4 General] joelshooty:
What's the earliest order time anyone has seen? 8:32am PST?

My 8:35am PST order is in LIMBO. I don't really care that people who ordered later are getting their phones today... I'll be happy if it comes next week. But I, like most of you, am disappointed in the lack of communication.

Watching this thread has helped pass the time on a slow Friday. Have a great weekend everyone!
[Nexus 4 General] klownkillah:
I ordered at 8:33:42 PST on 11/13 and still no tracking information.... I have called Google multiple times.

All the info i had received from Google prior to today stated it would ship last night.

The lady i just spoke with at Google Play Support said if i have not received a back-order email (which would have been sent yesterday) then they are just waiting for UPS to attach a tracking number to the package.
[Nexus 4 General] hobbs0724:
Got a shipping confirmation this am at 905pst with the package coming out of Louisville Kentucky.

Ordered a 16gb together with a bumper at 846pst in Denver Colorado. Scheduled delivery is for Monday.

I did not receive the backordered email and never contacted a CSR by email or phone. Up until this AM my status was listed as pending with estimated ship date of 11/15.
[Nexus 4 General] xdviper:
It's **** like this that gets me mad. These guys don't even need one or want one and yet they're ****ing assholes wow.

http://newyork.craigslist.org/brk/ele/3414388913.html
[Nexus 4 General] wngmv:
crap.
[Nexus 4 General] nyijedi:
Not true. The initial shipping #s that went out a few nights ago came around 4am EST. I got one for my 32G N7 at that time.
[Nexus 4 General] Euler MD:
So I just called and after a long time in hold, they said my tracking number is being generated.
[Nexus 4 General] jacer18:
manhattan here. 8gig arrived at about 3pm today. i can finally retire my old nexus s. i hope you guys get yours soon!
[Nexus 4 General] ErikWithNoC:
I got the backorder email as well on the 15th. Ordered 1 Nexus 4 16gb at 8:50am PST (11:50 EST) and 3 people told me my order would still be shipped on the 15th. CSR said that only those who ordered multiple devices would be delayed, which seems to be bull**** since someone ordered 2 16gb at a later date then 8:50 and got shipping confirmation...
[Nexus 4 General] stumpyz9:
Mine will be here monday, this weekend will be slow as hell
[Nexus 4 General] nexo85:
Order Date: November 13, 2012 8:33:24 AM UTC-8

Still no shipment notification. Got a backorder email yesterday. Ordered two N4s. Also ordered a n7 and a n10 and those are already shipping. But no word on the N4s
[Nexus 4 General] egrims:
Same here.
[Nexus 4 General] tengen:
Curious - How did you manage to get that info? All I get are vague BS answers.
[Nexus 4 General] Whitesun00:
Why don't we all ask for free bumpers? if we bug them enough they might actually get bothered enough to try to find some answers for us limbo people.

actually they probably wont... Darn you Google!!
[Nexus 4 General] the_r2d2:
that is just disgusting.

thank you Google for screwing over you loyalists for capitalists like the jerk in the above link.
[Nexus 4 General] Jrbourque:
IM guessing mine will be here Monday . Have tracking info but no estimated delivery yet
[Nexus 4 General] Radsolutionz:
i ordered about the same time i still have neither tracking nor shipping confirmation....
[Nexus 4 General] KtMack23:
I talked to a CSR and she said my order is still processing and I should have a tracking number by the end of tomorrow as long as I don't a back order email. Hope this is true, and for all of us.
[Nexus 4 General] phoneman09:
How can I talk to a CSR person, is it only through email or what? Ive called multiple times and they say that I can't talk to them as they only handle emails or whatever. I'm done with this crap along with everyone else. Time to flip more tables.
[Nexus 4 General] ErikWithNoC:
I'd rather have a free charging orb :rolleyes:
[Nexus 4 General] Radsolutionz:
i asked about that because i ordered 2 is it possible i would get back ordered? she said the quantity had nothing to do with it. and because i didnt get bo email or shipping confirm that i was on the good side of things.... idk... seems like everytime i call... i hear enough to keep me a little bit interested..?
[Nexus 4 General] stopswitch:
Never say that! I love the weekends.

Sent from my Galaxy Nexus
[Nexus 4 General] ErikWithNoC:
This is the number I called yesterday to speak to a CSR: 1-855-836-3987
[Nexus 4 General] rich0:
Ugh. Still in limbo. I ordered the 16GB N4 at 11:32:59 PST, and other than the immediate confirmation no word from Google. No backorder email, no nothing - no notification that it ever went on sale either (though perhaps it was smart enough to realize I'd gotten one). Play says shipping estimate of the 15th, wallet shows pending, credit card shows pending from the 13th. No word from UPS either, though this would be my first mychoice shipment so I have no idea what to expect there, especially with a non-matching email.

Crossing fingers it ships today and makes it Monday with the weekend to process...
[Nexus 4 General] jnewman1991:
Called CS again. First time I was told it should be shipped by monday and that they wouldn't refund my shipping. Guy also said the orders were being processed by the time they were ordered. Told him that's a lie since I've seen people who've ordered their phones after me get theirs already. The second call I spoke with somebody else and was told that yes, my shipping would be refunded and to look for an email on shipping by tonight. I'm getting really tired of dealing with Google.
[Nexus 4 General] Exel:
They keep postponing it.

If you called yesterday, they said to wait until today.

Call today, they'll say to wait until tomorrow..

There's no hope in them saying to wait another day.

Week three will eventually come and then what?
[Nexus 4 General] ErikWithNoC:
Its different everytime. Honestly, I imagine all the representatives are equipped with a Magic 8 Ball and they shake it each time someone calls to devise some BS response.
[Nexus 4 General] stopswitch:
I don't want anything free, I don't want free shipping or anything. I don't even care if I have to wait for my phone. Just release an announcement to what happended, what we can expect, and what time slots will generate what delivery times when the next batch comes in. Just saying three weeks does not cut it. I also want Google to explain why people who ordered after the 840am limboers are receiving phones before them. All Google has to do is TALK.

Sent from my Galaxy Nexus
[Nexus 4 General] min2209:
Just received three in a box 4 hours ago. My roommates and I are quite thrilled :)
[Nexus 4 General] Good Guy Mark:
What the representative told me about my back order email

I talked with one of the representatives yesterday and asked for an estimate of when I'll receive an email (I'm one of those back order people) with a tracking number and what he told me was that some people may get the email with the tracking number minutes after they got the back order email, some people may get it a day after their back order email and some people could possibly get it the full three weeks later. So just hope for the best. :3
[Nexus 4 General] CB620:
Mine just came. :D

Sent from my Nexus 4
[Nexus 4 General] stopswitch:
They throw darts at a board to decide who ships out next.

Sent from my Galaxy Nexus
[Nexus 4 General] lionheart7282:
i am with you 100%.
[Nexus 4 General] agtitan:
go suck on a goat's teet.
[Nexus 4 General] elliot.newnham:
Elliot,

From what I've been told we have no devices, we are process of producing them, and will be sent out within the next three weeks.

Best Regards,

Jason S.

Google Play Support

On 11/16/12 14:19:27 "Elliot Newnham" <darkcow@gmail.com> wrote:

Hi Jason

Thanks for the response. Do you know if the warehouse is currently shipping devices? Or in other words does the factory have phones on hand and are actively processing orders?

Regards,

Elliot Newnham
[Nexus 4 General] itznfb:
How are they supposed to make an announcement of what happened when they have no clue on what is currently happening, what has happened or what is happening in the future....
[Nexus 4 General] ghostrid3r:
For people wishing a refund on shipping due to order/s not being filled in a timely manner. Call up Google CSR, ask for their CSR #, name and follow up contact # and/or email for verification purposes after requesting shipping charge refund. GL
[Nexus 4 General] Mr.Fahrenheit:
This is hopeless. I'm out.

On the bright side though my Threadless order has shipped :)

At least I'll have some cool new shirts to look forward to.

Probably going to cancel this bull**** if I don't get any answers soon.

Can't believe I sold my phone for this ****!
[Nexus 4 General] [hfm]:
How are they supposed to know what the end user is doing with it? You're being unreasonable.
[Nexus 4 General] Trashville:
for real this is all i want too. google just needs to give us some numbers and estimates on the next round of orders and i would be happy.