yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] ErikWithNoC:
Yeah that's why I was intending for it to come across as a joke, my bad.

Yup. I completely agree. I would feel much better if Google just came out and admitted they botched things up with the online ordering but are doing their best to fix it.

The actual number doesn't just go through to the call center though. When you call the number there is a specific prompt asking if your calling about order status. I understand the need for customer support, but if they want to provide information on order status and they literally don't have any other information then our own Play Account (which would apply to all other orders I suppose), then I don't see why that's even an option.

Hmm. Must have glitched because what you have quoted is quite different from what I actually had typed. Maybe you got it during an edit or something, idk.
[Nexus 4 General] Red Wolf:
8:35pst
[Nexus 4 General] noizy1234:
I'd love to b in limbo, consider yourselves lucky.. I received the dreaded backorder email :(
[Nexus 4 General] DaX05:
I hope you guys get your orders shipped cause this phone is insane!! I thought my old Galaxy Nexus was fast. Wait til you guys try this beast.

Beamed via Nexus 4
[Nexus 4 General] bustabo:
This thing even smokes my att sgs3 on cm10!!!
[Nexus 4 General] ErikWithNoC:
It seems like the backorder email was more of a way for Google to just cover their ass. People are still getting shipping information in a relatively short amount of time after the backorder email. I honestly don't think it means your going to wait 3 weeks, at least I hope not since I got the email as well.
[Nexus 4 General] 2015Ducatimulti:
i had the optimus G at the Begining of the week, it was awesome, but i sold it and ordered the nexus 4:(
[Nexus 4 General] DroidDavi:
im thinking about just doing t mobile

the have released my money so maybe i will just say the heel with it
[Nexus 4 General] chlehqls:
You know, I don't even mind being in Limbo anymore.

I guess that's why they call it the five stages of grief.
[Nexus 4 General] emuneee:
My Play Store November 15th shipping estimate is slow poking holes in my soul. :D
[Nexus 4 General] the1onewolf:
After 20 minutes of holding.

Gave the rep my order numbers.

He told me I was in the green, they are just processing and he would send me a follow up email.

I ordered 8:36pst.

whoppeedoh.

Now to get dinner
[Nexus 4 General] bustabo:
What if you get stuck in limbo and cannot tell what's real or not?!
[Nexus 4 General] the1onewolf:
Just build a bunch of giant green andriods.
[Nexus 4 General] rSallyx:
Same with me here i got a back order email but still says shipping estimate November 15th and i called google play store several times and evertime got that my order will be shipping and will arrive soon
[Nexus 4 General] [hfm]:
But you were already locked in for the next, what good was cancelling?
[Nexus 4 General] Red Wolf:
they are telling it to everyone :rolleyes:
[Nexus 4 General] ErikWithNoC:
I hope he's right, but (and not to be a dream crusher here) I was told the same thing by 3 reps yesterday...they all said I would be getting an email about my shipping soon and it never came :(
[Nexus 4 General] noizy1234:
This is what I'm hoping for as well lol
[Nexus 4 General] the1onewolf:
be nice if I actually got that follow up email.

If not i'm going to cry myself to sleep today.

naw.

naw

naw.

:crying::crying::crying:

Oh I got the email.

It doesn't say ****.
[Nexus 4 General] noizy1234:
On a serious note tho, this thread was so epic that it actually became a sticky in the general section lol.. First time I ever see something like that
[Nexus 4 General] ErikWithNoC:
The followup is usually just "Hey so I'm really happy I got to help you today..." and other strings of bull****. Is that the email you got?
[Nexus 4 General] [hfm]:
Can team backorder join the fun?
[Nexus 4 General] Cyb3rGlitch:
I just went from limbo to backorder. So, don't give your hopes up.
[Nexus 4 General] Plexicle:
Heh, that's the point of this thread. I've done this before with a few other devices, so I made this thread with the intent for it to become the dumping ground for information on orders.

It also helps mods when everything is contained to one thread. That's why it was stickied.
[Nexus 4 General] jnewman1991:
Tried to cancel and couldn't because I was too far in the process. Good sign?
[Nexus 4 General] Clayfree:
I posted this same thing earlier and completely agree. Seems like they are moving them out the door at a steady pace. They probable realized it will take some time to process and ship all the orders. Add to that the server crashes and somewhere along the way their notification system got totally screwed. Seems like many wrong people got BO emails while others have no communication at all. At this point the emails are not accurately aligned with each persons order status. People just need to let them do their job for a few days. The more they ship out the door the fewer problems they have on their hands and the fewer calls flooding their phone banks.

They could help the situation by sending out the latest most accurate news they have even if it's a blanket email. Even some tweets would be nice.

At this point I don't know if it's a lack for phones or an overwhelmed warehouse. There is a physical limit to how much a warehouse can ship out in a day. They did use the words back order so that implies lack of stock as opposed to saying delayed shipping.

I have a phone on back order and expect I will have it before the 3 weeks.
[Nexus 4 General] Raptor5150:
Yep.. Reps dont know jack..

Just called and said that i didnt receive my backorder (oh yeah it wiill ship by monday blah blah) then i said oh wait heres the email (since i did get one) "Ohh nooo you should get one in the coming weeks sorry"

=/ QUIT DICKING US AROUND.
[Nexus 4 General] barondebxl:
Did u get shipping info?
[Nexus 4 General] 2015Ducatimulti:
you just received a email stating you are on backorder??:confused:
[Nexus 4 General] DroidRC1:
everytime I get an email and its not from Google I cry alil inside....:crying:
[Nexus 4 General] venturizhou:
That doesn't really mean anything, you can't cancel one hour after ordering unless they sent you that e-mail about having multiple orders.
[Nexus 4 General] JNewms:
No, a good sign is when you get a tracking number. Other than that we are all taking it without the common courtesy of a reach around
[Nexus 4 General] qreffie:
Yet another day with no response from Google. I suppose it may still be possible that I'll get a notification within the next 3 hours (PST) but doubtful. This limbo thing sucks. I'd like to see an apology on the Play website or something because this is ridiculous. They're obviously not sending the devices out in the order in which they were ordered. People that ordered way later and got backordered emails are getting tracking numbers before people who ordered within the first 10 minutes. Customer service is clueless (which isn't their fault, I'm sure they're just as much in the dark as we are as far as what's going on) and is giving out misinformation. I just want some concrete information as far as what's going on with my order. Is that too much to ask?

I'm not cancelling my order and I do very much want the phone but this is just piss poor customer service. Last year when I was importing my Galaxy Nexus from Handtec they were plagued with errors. Devices had issues with the 850mhz band, they stopped sending them out, they then accidentally sent new orders out before old ones, then they decided to halt all shipping over the weekend, and finally they got their act together. However, the entire time they kept everyone informed as to what was going on through emails and blog posts on their website. I would still order through Handtec again because even though they screwed up, they stepped up and admitted fault and kept us informed of what they were doing to make it right. What Google is doing, or more like not doing, is absurd. A simple "hey we know there's an issue with orders we received from this time frame to this time frame and we're looking into it, we apologize for the inconvenience, and we will do blah blah blah for the people affected would be nice.

Like I said, I'm not cancelling my order. I'm not dropping my phone. I'm not gonna stop buying Nexus devices and I'm looking forward to getting next year’s model, but I am going to think twice about ever ordering a device from the Play store again. It's just not worth it.
[Nexus 4 General] agtitan:
I am so mad. I want my damn phone.
[Nexus 4 General] kcbboy:
Long story. Originally ordered the 8 gig because 16 gigs was causing issues and then eventually went available. Later in the day I ordered the 16 gig by doing the whole refreshing thing. Called in to cancel the 8 gig and the rep said it was cancelled but give it a couple hours. Next day I find it's not cancelled and call again. The rep tells me it can't be cancelled as it's already processed and I'll have to provide tracking when I get it so they can intercept the package. Next day I receive tracking and I call in and provided the tracking. The rep emailed me the follow up while I was on the call so we could keep in touch about the intercept. He got my email wrong and I received no follow up. Got the BO email later in the day so I cancelled the 16 gig and decided to take the 8 gig because it was already being shipped. Having no way to contact the rep that was going to intercept my package I only could hope that he wouldn't intercept because I had no spoke to him since. I was wrong and the package got intercepted. It was even in my city at the time of the intercept. One cancelled, one intercepted and I have to wait for money to come back to my account(1-14 business days). So I'm SOL till the next shipment.
[Nexus 4 General] jbatu:
I'm furious
[Nexus 4 General] ErikWithNoC:
Lol nice. Yeah they're just looking at the same things were looking at so its no use calling them.
[Nexus 4 General] Red Wolf:
yes why not you are still in kind of limbo :rolleyes:
[Nexus 4 General] Plexicle:
Yes.

For one of my bumpers. :mad:

Phone is still limbo. Ordered at 8:32am.
[Nexus 4 General] kcbboy:
I have no problems ordering from the play store. I'll just never order on launch day ever again.
[Nexus 4 General] elliot.newnham:
I posted this earlier, but I am not sure anyone saw it...

Hi Jason

Thanks for the response. Do you know if the warehouse is currently shipping devices? Or in other words does the factory have phones on hand and are actively processing orders?

Regards,

Elliot Newnham

Elliot,

From what I've been told we have no devices, we are process of producing them, and will be sent out within the next three weeks.

​
[Nexus 4 General] stormtroopercs:
dont we all.. atleast your not stuck with an iphone 3g...
[Nexus 4 General] Galactic2:
wow!!! nOW THAT REALLY SUCKS!
[Nexus 4 General] mrhaddan:
My infuse went dead on me just before this launch. I was excited because I was going to order this phone, then it sells out before I can order. Had to go out and buy this stupid prepaid phone to hold me over. It has buttons on it, seems like ancient technology now.
[Nexus 4 General] kcbboy:
At least it's still a smartphone...some are stuck with nokia t9 bar/flip phones.
[Nexus 4 General] jnewman1991:
BB 9700 that nearly bit the dust earlier today. Eventually I was able to get the battery door that I superglued on off (it is broken and doesn't stay on) to do a battery pull. I'll trade you.
[Nexus 4 General] chrisjcks:
Don't listen to any 'its processing.....' Rubbish.

That's all mine has ever said in the UK whenever I've phoned them, even after I received the BO email - according to them, its processing.
[Nexus 4 General] Clayfree:
Get a JITTERBUG!
[Nexus 4 General] 2015Ducatimulti:
lmao
[Nexus 4 General] code65536:
1) I think the mods got sick of closing down all the various shipping threads.

2) This speaks volumes of the epicness of Google's screwup.
[Nexus 4 General] Luxferro:
My latest email to Google Play:
[Nexus 4 General] kcbboy:
It really annoys me that some people who bought this phone only to turn it around and sell it on ebay...
[Nexus 4 General] vita10gy:
Anyone else who got a tracking number this morning still sitting at the blank screen " A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." All these hours later? Did we find another state of purgatory or is this nothing to be concerned by?

I know they say it can take 24 hours to get in there, but it never ever seems to be that way.
[Nexus 4 General] DroidDavi:
the money is back into my account does that mean i can get a refund ?
[Nexus 4 General] kcbboy:
LMAO that's epic.
[Nexus 4 General] jbatu:
ya i know, i mean there's plenty of people that aren't getting theirs on time because of that
[Nexus 4 General] @rbiter:
and i am sure matias duarte will be sure to send you a box of kleenex and charmin.
[Nexus 4 General] Trashville:
i think that means you got the refund
[Nexus 4 General] wsnnwa:
You know what **** it I am buying a Jitterbug.
[Nexus 4 General] DroidRC1:
the bank only holds funds for so long...Google will rechange your account when/if your Nexus 4 ships
[Nexus 4 General] Clayfree:
Use it as much as you can in front of iPhone owners - f**ck em!

---------- Post added at 08:58 PM ---------- Previous post was at 08:57 PM ----------

Better yet, put a Nexus and Google logo on it and use it as much as possible in public.

;)
[Nexus 4 General] rehughe:
I got my tracking number last night at 6pm and my tracking is still blank....
[Nexus 4 General] kzoodroid:
Germany is 6 hours ahead of the east coast of the U.S. so it would be 3 am EST or midnight PST (where Google is located) which would make sense for a 9 am Germany launch time.
[Nexus 4 General] wngmv:
I'm still hoping I would be able to get it this week....
[Nexus 4 General] MatAuc12:
There is so much hate between PayPal and Google that I wouldn't be surprised to see it declined lol
[Nexus 4 General] :
To anyone who is outside of the eligible countries and can't order the Nexus 4, I am happy to buy one and ship it to you. Send me a PM for details.
[Nexus 4 General] DaX05:
I have no internet at home due to Hurricane Sandy. So I have to wait until I get to work so I can place my order. :crying:

Beamed with rasbeanjelly & trinity.
[Nexus 4 General] wngmv:
3am is late. You need to set it at around 2:45. boot up your computer, go to the restroom, have a cup of water, then sit down and F5-ing like crazy.
[Nexus 4 General] NeostarNeko:
I hope not, i'm trying to find a cheap app on play to try it though...any suggestions?
[Nexus 4 General] ctowne:
Haha ok if you say so. Definitely will have to go to the bathroom so I don't piss myself from all the enjoyment!
[Nexus 4 General] enviii:
No that's a waste of time. Set up 4 different alarms. 1:58 AM, 2:28 AM, 2:58 AM, 3:28 AM.

Go to sleep with your laptop at your bedside. Don't bother turning it off, just let it sleep and make sure to have Chrome open. Keep a bottle of water next to your bed if you absolutely need it. Screw the bathroom, you can hold it for another 5-6 hours.
[Nexus 4 General] JohnMcLane:
Nice move by Google starting at 9 o'clock cet... so I don't have to wake up in the middle of the night and start F5ing my Keyboard... :D

Sorry to all you at the eastcoast! 3 AM would be very difficult for me! :)
[Nexus 4 General] ctowne:
Ya I don't think my girlfriend would like that too much ;)
[Nexus 4 General] espionage724:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2651410

Technically, it should work without issue :) I'm waiting on my PayPal debit card too, and would hope that it isn't an exception to Google's policy, since that's where all my funds are at the moment...

Edit: Here's some confirmations of PayPal Debit Card being able to be used for Nexus 7 purchases:

http://xdaforums.com/showpost.php?p=31275124&postcount=23

http://xdaforums.com/showpost.php?p=29000499&postcount=17074
[Nexus 4 General] enviii:
Oh. I sleep alone so its a non-issue for me lol.
[Nexus 4 General] electrash:
At least you can F5ing, i lay all my whis on few people which contacted me to buy and ship to me.

Thanks to them, maybe for 1-2 weeks i will put my finger on sexy N4 Display :P

P.s. Dont say this to my GF :P

Sent from my LT26i
[Nexus 4 General] ryanbmw51:
So what would be the reasoning (other than being able to say you were first) for ordering the second it becomes available? I'm in Florida. I plan on waking up in the morning, having some coffee, maybe drop a deuce after taking the kids to school. Then who knows? Maybe I'll order a new phone. A nexus 4 maybe?

Am I gonna be a day behind? A week behind in receiving shipment at that point? I guess my question is why the sense of urgency? Do you think it'll sell out?

Don't get me wrong. I'm about as jacked up with excitement as a person can probably be for this device but I ain't staying up hours past my precious sleepy time to order it. If I order in the morning I'll still get it pretty quick right?
[Nexus 4 General] wngmv:
how many are you buying? more than 1?
[Nexus 4 General] enviii:
I'm ready for tonight.

Sent from my One X
[Nexus 4 General] BravoMotorola:
I don't think anyone can be sure. So I'm going to be sure by waking up at 3AM and ordering this bltch! Good luck, hope you can still get sleep and a nexus 4.
[Nexus 4 General] electrash:
For now i will buy one for my self but possible to buy 2-3...i need to know weight of retail package to know everything.

Can someone report to me when n4 comes to you?

Sent from my LT26i
[Nexus 4 General] Wannagotopopeyes:
I'm with you on this one.... I definitely plan on buying this phone and definitely want one ASAP, but wake up at 2:45am and F5 the play store page? Nope, I'm sleeping in, waking up and buying one in the morning
[Nexus 4 General] DroidDavi:
So basically there is still no way to cancel. There just going to hit my account when it ships even if it takes 3 weeks?
[Nexus 4 General] @rbiter:
and then ask iphone owners "pardon me, but do you have grey poupon?"

---------- Post added at 09:01 PM ---------- Previous post was at 09:00 PM ----------
[Nexus 4 General] kcbboy:
No you can cancel...the instructions are on google play.
[Nexus 4 General] jnewman1991:
Just tried because I am in the same boat. Told me I couldn't.
[Nexus 4 General] DroidRC1:
yeep ...I guess you can spend the money since it is your money but if it ship they will take the money and if you don't have the funds idk what will happen but I think it will not ship or the bank will change you a over draft fee..but you can only cancel Google order one hour after order or don't take the shipment when ups comes
[Nexus 4 General] zoboflobby:
Dear Google... I realize you don't care but I am a developer with an app that has over 20,000 downloads in the Play Store.

Please send me my developer phone I ordered.

Thanks

Zob

8gb 8:44am No Notification Other Than Confirmation
[Nexus 4 General] CaspaTheGhost:
Yeah you're off it for half a day and it shoots up 300 pages.

The epic fail continues. They need to sort another batch before Christmas, if not I'd say an official statement would be in order.

Sent from my Galaxy Nexus
[Nexus 4 General] kcbboy:
they better have way more units than the first batch. I want this damn phone before Christmas.
[Nexus 4 General] Whitesun00:
Ugh, this is just too much. I think I'm going back to bed until that box arrives on the front porch.

and yes, I do realize that may require hibernating for a month or so.
[Nexus 4 General] kcbboy:
Only problem with refusing is your account is already charged which is what happened to me. Except I had mine intercepted but it's all the same.
[Nexus 4 General] DroidDavi:
What a load of crap. If they held up there end that would be fine. But seeing the situation theY can make it happen.

When you have Nexus users on a nerd tech forum say F Google you know you messed up. I have bought every nexus and countless other android phones. I have converted many people to android and other Google services. I have a android phones tablets 2 Google TVs and use every Google service. Hell i write on a android blog. Yet we get played out. Im sure alot of other people in limbo are the same as me. If im on BO let me know and offer a refund. When ever you buy something on backorder your notified BEFORE you by and if the product isnt available your given a refund. Google runs the damn internet they can give me a refund

Thanks for reading

RANT OVER
[Nexus 4 General] luckylui:
Here is what mine looks like

I live in Chicago.
[Nexus 4 General] namansell:
Ordered @ 8:44 PST, received shipping confirm it'll be here Monday-Funday!
[Nexus 4 General] Mr.Fahrenheit:
I leave my fate in your hands people!!!

I'm faced with a choice.

I have no phone right now except for my silly Nokia brick, and that is just... Well, I feel like a hipster running around with it (not to mention it's my sisters, so it has a bedazeled smiley face on the back /facepalm.).

I am in the eye of the storm. Perfect Limbo. I have not received ANYTHING from Google. It's so dark in here, that I can't even begin to understand the situation.

So what do I do?

A) Cancel the order

OR

B) Wait it out because I have no phone anyway.

Oh and here's a little extra. I have 1 1/2 more years with Tmo before my contract runs out.

Guide me oh wise ones of XDA!
[Nexus 4 General] Pedro Peguero Jr.:
Did you just receive the shipping email right NOW?
[Nexus 4 General] stormtroopercs:
love how i ordered earlier and i have nothing :p
[Nexus 4 General] ZeroSX:
Obviously wait it out, see if you can snag an el-cheapo dumbphone till your N4 gets in (or use the brick, lol)

Cancelling now is just silly, you're already guaranteed a phone when it's available.
[Nexus 4 General] pitchshifter:
I posted about this earlier, call Google to cancel, if they give you an issue call your credit card company to put a block on the charge, or a charge back for the Case where money is no longer in the account
[Nexus 4 General] Trashville:
embrace the irony of the nokia and go with b) :good:
[Nexus 4 General] Exel:
Cancelling your order will still take google about a week to refund you the money, so you're prolly better off just waiting it out. You've recently renewed your contract with T-Mobile if that's the case, so there's really no point in telling us that, you don't have an upgrade or are close to being pushed to month to month.
[Nexus 4 General] Geauxn:
You received the confirmation just now?
[Nexus 4 General] DroidDavi:
Cant be cancelled. Only way is to turn it away when the phones gets to you.
[Nexus 4 General] Mr.Fahrenheit:
0-2

Keep em coming, people! I depend on you!!! :D
[Nexus 4 General] Clayfree:
Well it looks like they've been scanning the h*ll out of it. :confused:
[Nexus 4 General] xdviper:
How sweet would it be just to hold that Nexus 4 right now....
[Nexus 4 General] chrisjcks:
And of course, Google constantly tell everyone its a first come, first served rule.

I've been told this both over the phone and in emails Multiple times on my UK order - even when I've told them that loads of people who ordered later already received theirs, they STILL believe this statement and constantly tell everyone this.

I'm even on BO now with my early order, and still I'm being told this.

Absolute rubbish order experience!

If they wanted publicity, they're getting it - but for all the wrong reasons.

This has even taken over cheap and high spec for their publicity, now its just of their disgusting service and complete screw up to their customers.
[Nexus 4 General] nyijedi:
THIS!

I've noticed that many people are reporting that the CSR first asks them if they received the backorder email, and then "gives them their status" after getting the answer. It's total b.s. They have no data to back up anything they're saying and are just feeding people lies. It's disgusting. I have a lot of respect for the few CSRs who are just point blank saying they don't know. The rest of them are just towing the line given to them by their supervisors.
[Nexus 4 General] stopswitch:
Guys when you say you got a shipping confirmation, please state the time of the email, it would help the rest of us determine if we even have a chance. Thanks.

Sent from my Nexus 7