yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] norazi:
what difference does it make honestly to you if its Back Ordered or not... are you going to cancel your order and get an iPhone if it is? I would just not worry about it since we can all agree that no one at Google knows the status of your phone and im betting no one on XDA knows either
[Nexus 4 General] FISKER_Q:
I disagree.

Not having the servers get overloaded/crash, provided they are probably one of the companies that deal with the most traffic in the entire world, you'd think would be something Google could manage.

They could also manage some kind of asset tracking system, i.e. they had limited supply, so apparently you'd think they would be able to handle that as well:

User orders x device(s)

System substracts x device(s) from remaining count

if user cancels/fails order then x device(s) are added to the remaining count

As long as count > 0, you accept orders until it reaches 0 then you stop.

Super complex math apparently.

Lastly, you'd expect orders to be processed in the order they arrived.

Everything else could've, to some extent, been excused, but not those issues.
[Nexus 4 General] munchy_cool:
me ordered at November 13, 2012 8:44:25 AM UTC-8 ..backordered :(
[Nexus 4 General] Orion575:
Same thing !
[Nexus 4 General] booyakasha:
Ordered at 11:36 EST (1 x 16GB), live less than 3 hours from Lexington and have heard nothing since my confirmation email. I really just dont understand how this works, like I want to know how they are deciding who gets notified of their phone progress and when. I'm genuinely curious. It has to just be a cluster**** over there at Google HQ. I feel for them, but damn, I guess they didn't learn anything from N7.
[Nexus 4 General] Euler MD:
It is solid that everyone who has got the email is backordered officially. Sadly no phone for me... im stuck on my fuze...
[Nexus 4 General] DroidDavi:
I called them up and was told the same thing.

He said I ordered early enough and should get my shipping info by Monday morning at the latest. I'm hoping this is true
[Nexus 4 General] jnewman1991:
Still haven't received an email after the order receipt. Hopefully it has already been shipped and I just didn't receive the email. Thankfully the apartment complex I'm living at emails me right after packages are delivered. I'm praying that it'll be in my hands so I can play with it all weekend.
[Nexus 4 General] ninjames:
Sorry, hard to catch up. Has anybody got a scheduled delivery of Friday in the US, but it still says "origin scan" with no departure scan just yet? That's where I'm at.
[Nexus 4 General] jbkcrew:
yeh.. i ordered mine (8gb) at 9:06 pst. it is coming tomorrow.
[Nexus 4 General] itznfb:
I can't log in to UPS mobile and I can't find anywhere on the UPS site to get updates. Are you guys getting that info only through email?
[Nexus 4 General] akhan47:
Not true. There are people who received shipping confirmation emails after getting the back ordered email.
[Nexus 4 General] felito6985:
My phone is scheduled to arrive tomorrow! :D

I feel a cough coming on... Ohh well, guess I'll have to call out tomorrow ;)
[Nexus 4 General] jacer18:
Newark, NJ, United States	11/15/2012	6:08 P.M.	Arrival Scan

so close yet so far!
[Nexus 4 General] Dmw017:
If you haven't received squat yet then its probably on the way. Google sent out a mass email to anyone on backorder this afternoon. Your order will be waiting at your doorstep tomorrow morning.
[Nexus 4 General] AmesCell:
I'm still in the no emails club. Still says it ships today in Play. Just tell me Google where is my phone.
[Nexus 4 General] booyakasha:
sauce?
[Nexus 4 General] barondebxl:
Im the type of person that never complains about bad service but this time i let google know how i felt about this whole situation. The only email i received since i order is the receipt and my status still says " estimate shipping date nov 15". I just send them a big ass email complaining how bad the launch was and how UK retailers handle a popular device launch better and you get it the very next day. Just had to let my frustration know to these google asswipes.
[Nexus 4 General] Red Wolf:
Hopefully man it does but ups deliver to me around 8pm though :silly:
[Nexus 4 General] chrisjcks:
Well, I received the BO email

Yet both phone and email support have told me mine has been sent out.

Who knows what's going on! - don't think anyone does.
[Nexus 4 General] DroidDavi:
I would print my receipt and go for a pick up lol
[Nexus 4 General] decepticon:
Same here, my payment cleared last night but no email about it shipping.

I am not going to knock Google for this but they need to get their **** in order if they want to be a player in distribution....now I am going to watch The Dark Knight Rises and hope an email comes soon.
[Nexus 4 General] vita10gy:
Problem is what you've described is a VERY hard problem to get perfect. If you only let one user at a time do that, then everyone else is locked out, and if you're locked out, then figuring out who's next is non trivial.

If 200,000 people ever raced to buy one item off amazon that had a limited quantity in a 15 minute window I'm betting they'd have problems too.

I'm not saying all is forgiven. For example, I'm not sure what the hold up is on the shipping conf emails, but it's not NEARLY as trivial as "there's a count and just subtract 1 when a user buys 1"
[Nexus 4 General] Uss_Defiant:
While I share your frustration, its really not that simple. You need to take into account sold orders vs actually putting it in the cart... also need to factor in credit card's which have been declined/on hold etc.

For example, how about if 1 billion people got right to the checkout button. By your logic, more ppl should still be allowed to add items to the cart. If those 1 billion in 5 seconds click the button to buy with their Visa/papal, there's going to be a lot of disappointed people.

The math sadly isn't as simple as you make it seem, though from a software company, the algorithm should have been way better.
[Nexus 4 General] irishrally:
For the lucky ones: http://www.spigen.com/google-nexus-4-screen-protector-steinheil.html

20% off coupon: GET20
[Nexus 4 General] uzu.cat:
I couldn't find that info, where did you read that?
[Nexus 4 General] CaspaTheGhost:
Hmmm, you're not convincing me dude. I'm an assault rifle guy, M16

be my killing machine.

Is it wortg forty quid just to make due? Getting withdrawal symptoms due to the lack of a 16GB N4! Need to buy something.

Compared to the pinnacles that are COD4 and MW2?

Sent from my Galaxy Nexus
[Nexus 4 General] jasonwc:
I ordered at 8:33 AM PST.
[Nexus 4 General] tawfiqmp:
Like it's been said numerous times in this thread, the BO email looks to be a mass email sent. Some may not have received it, but most have. I don't think this means you're 3 weeks away from a Nexus 4. Best bet will be tonight and tomorrow to see if you receive any sort of tracking.
[Nexus 4 General] Luxferro:
Ordered within 3 minutes of US launch and still no emails here. It's quite frustrating...
[Nexus 4 General] norazi:
my co-worker who ordered an 8GB around 8:50 AM PST txted me that he just got a back order notice timestamped about 15 mins ago...

so i guess they are still sending out those emails
[Nexus 4 General] InvalidUsername:
This simply isn't true, because I'm registered with UPS, and they would've alerted me if any package was headed my way. I have yet to receive anything other than the first confirmation email the day I ordered. Play store says "Est. Shipping Nov 15." I ordered @ 8:36:23 PST

****ing ridiculous.
[Nexus 4 General] booyakasha:
ROAD TRIP!! Anyone else from the Indy are wanna carpool?
[Nexus 4 General] kiy0shix24:
My phone just made it to my town :)
[Nexus 4 General] irishrally:
It's still November 15th. Probably should have waited until tomorrow to fire off your little letter.
[Nexus 4 General] norazi:
its not even just software... there are many servers that host google play store (i want to guess over 100) and they need to be synchronized. that is hard (impossible) to do when you have hundreds of thousands of people hitting F5 and reloading their carts at the same time
[Nexus 4 General] FISKER_Q:
Actually it's not an issue at all.

No event will happen at the same time, it may perceptively be at the same time, but they will always arrive at a specific order, so even if 200.000 people tried to order an item with only 10.000 in stock at subjectively the exact same time, only the 10.000 first orders should go through.

The remaining 190.000 should be told that there are no more devices to be sold.
[Nexus 4 General] akhan47:
Someone from the UK thread first said it and since then people who got the email have phoned up and been told their orders are on the way.

The 3 week thing is just to cover their asses and stop people calling in.
[Nexus 4 General] K Rich:
Between this thread, Facebook and instragram.... I worked all of 30mins today :victory:
[Nexus 4 General] agtitan:
Damn you. I thought that was a coupon for 20% of the nexus!!! LOL
[Nexus 4 General] JHATDROID:
The Nexus 4 will be my new phone since the LG Optimus V and people are selling recent phones for the N4 LOL. Why would you sell something you NEEDED before its replacement arrived?

Same people who are complaining like spoiled princesses.
[Nexus 4 General] PikkonX:
8:33am PST, only a 16 GB N4.
[Nexus 4 General] FatalityBoyZahy:
WOWWWWWW! I'm in NJ too, I sure hope my device is part of that shipment! I'll be so upset :( I guess ordering within the first 7 minutes doesn't mean anything.
[Nexus 4 General] jwoolfgbh:
This thread is going faster than I can read it...

Anyways, I called Google support and basically how I understood what the rep told me is that they sent out all the orders but have had difficulty distributing tracking numbers to everybody. So I'm optimistic that my device is with the people who have tracking numbers and I just don't have one yet. She said I should receive a tracking number no later than the close of business hours today.

If it doesn't ship today, I will be calling Google and demanding a refund for the shipping, I'm not paying $14 for two day shipping that doesn't actually get here for a week.
[Nexus 4 General] jasonwc:
Same here. Our phones must be on the same plane!
[Nexus 4 General] plmiller0905:
Did yours just update with the delivery date info?

Sent from Black Mamba iPhone 5
[Nexus 4 General] pitchshifter:
My response from google:

Hello,

Rest assured that Nexus 4 orders are being delivered based on the order in which they were received. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. Sorry for the inconvenience.

Thanks,

Henry

The Google Play Team

... I guess the only new bit in there is a definitive claim to be filling them first come first serve.
[Nexus 4 General] Mr.Fahrenheit:
I have a very important question.

Those of you who received a B/O email, did you also receive the confirmation email from Google for purchasing your Nexus?

I'm thinking that might be the case, because it sure as hell seems like those who don't get emails are forever shut out from any notifications, so even if we didn't get a B/O, it still might be the case. :/
[Nexus 4 General] booyakasha:
As others have brought up, if I am registered with UPS MyChoice (or whatever the f its called), I'd get notified if a shipment was inbound even if there was no tracking number provided....right?
[Nexus 4 General] Exel:
Just got off the phone with a Google supervisor, he said the information keeps changing that is why people keep hearing different things, he told me that the back order email was sent to everyone who bought the nexus and there is still a chance to get the shipping information today or tomorrow and that they have no way of checking if your order is really back ordered or not.
[Nexus 4 General] pitchshifter:
yes, I did get the confirmation email as well as the BO one.
[Nexus 4 General] dexter_walrus:
I hope so. I have no emails from them either. When I called them earlier today they told me it was waiting for a tracking number to be generated. I wish I knew the number so I can schedule a pickup from the UPS hub which is right by my job
[Nexus 4 General] Jrbourque:
Yeah we know that's not true I got neither email yet but the one that confirmed I ordered it
[Nexus 4 General] agtitan:
This came from a Google Play Store rep, so take it with a grain of salt...but he said if you have not received the backorder email by now, your device will ship by today or tomorrow at the latest. He also told me that I will receive a shipping refund for the inconvenience. He says a ton of shipping notifications will be going out tonight.
[Nexus 4 General] Mr.Fahrenheit:
How do they figure that?

I ordered at 8:35 PST. Well within the launch. (It launched at 8:30, right?) And I have yet to see anything. No emails, no nothing.
[Nexus 4 General] munchy_cool:
this is utter BS from Google, they need an inventory management system I guess ....
[Nexus 4 General] brandont218:
Arrived in Jamaica, I'm guessing JFK. Scheduled delivery date: End of Day, Friday 11/16.
[Nexus 4 General] InvalidUsername:
Yep. I'm in the same boat, so all the Google defenders saying that the orders were shipped and we just didn't get emails are bull****ting. Google is a cluster**** piece of crap. Last time I ever buy hardware from them. In fact, if Blackberry 10 is any good, this will be my last Android phone ever.

**** YOU, GOOGLE.
[Nexus 4 General] intern:
I really should get off this thread and do some work, but here's something I've noticed.

There are a load of people who ordered within a couple of minutes of it going live who haven't gotten anything bar the order confirmation email. No BO email or tracking number. I have a feeling the phone could have shipped or we'll get something tonight, it seems like a real **** move for Google to ship out loads of peoples orders that went in much later than ours.

My thoughts are Monday, which is really disappointing, but not the end of the world.

A statement by Google as to what the hell is going on would be nice, the reps are clueless, it's not their fault, they're getting conflicting information. We need a publication with some heft, The Verge or Wired or someone, to lean on them for a proper response that clears up exactly what's going on in this black box that is the Play store.
[Nexus 4 General] Harry Pothead:
exactly. I'm in Switzerland right now and i cannot order it from here. Thankfully, my university has set up a VPN connection to get library access from home/abroad, which gives me a German IP address to order it anyway.

edit: and i doubt you can enter a foreign shipping adress...
[Nexus 4 General] Chad_Petree:
I have a doubt, i dont have a credit card and my friend is buying the phone from me, but he has to work on Tuesday he has zero chance of buying the phone for me at work , could he make a google wallet today so that i can just choose it when im going to buy the nexus 4 ?
[Nexus 4 General] mackster248:
I think Negrielectronics might be your guys' best bet if your country doesn't support Google Play Store.

Either that or if you know someone in a supported country that can buy for you and ship to you... I know it's frustrating, I wished Google Play Store supported all countries. :(
[Nexus 4 General] derPianist:
The Country of where your Credit Card is Bades Must be America, Germany, Uk or any Other Country where google does Officially ship to.
[Nexus 4 General] Harry Pothead:
I guess that clarifies everything. Hooray for my German Credit Card :laugh:
[Nexus 4 General] gbohm:
you could make an german prepaid creditcard and a german postal box. both are cheap (i think even free) and you could just make a trip to konstanz or whatever is the nearest german city to pick it up.

if you are from the german speaking part it can`t be that far :)

Gesendet von meinem Nexus 7 mit Tapatalk 2
[Nexus 4 General] Harry Pothead:
I'm from Germany, I have a German Credit Card and live close to the border. I have a DHL Packstation Account, hence i don't need a German billing address. Never said that I'll have any problems. The ordering abroad part was meant as an answer for a question one page earlier :)
[Nexus 4 General] qtekker:
Thanks. But a purchase from Negri (USA) means for us Europeans that we have to add tax, duty and international shipment cost to the price.
[Nexus 4 General] mackster248:
Or maybe Expansys? I think they're EUR based. I could be wrong though.
[Nexus 4 General] ttilits:
do you know from what store it will be

available the wireless charging kit? google

playstore uk it will be selling it?
[Nexus 4 General] ctowne:
It's only us nerds on this forum that even know about it! Not going to sell out guys..
[Nexus 4 General] gbohm:
jap at least in germany zero commercials no collegue of mine is getting one ( although i work in it ) buuut i think they didn`t produce that many so i will try to order mine as soon as they are avaible

Gesendet von meinem Nexus 7 mit Tapatalk 2
[Nexus 4 General] Harry Pothead:
There is currently no release date for the wireless charging orb. As soon as it is available, the Play Store should be a safe bet...
[Nexus 4 General] jak3z:
I called my carrier LAST week asking for a MicroSIM, they said I will get one in 24/48 Hours, yet I phoned them 2 days ago and they are sorry, the provider have stock problems and they don't know if I will get my microSim next week, so I think it's scissors time. :silly:
[Nexus 4 General] TeRRa4:
Just in-case people haven't already seen this...

SHIPPING INFORMATION from Android Police. "Orders and shipments start November 13th, no pre-orders."

http://www.androidpolice.com/2012/1...-shipments-start-november-13th-no-pre-orders/

----------

Nope. I spoke to a Google Play rep and he told me it'll be on third-party stores, most likely Amazon. He was also unable to give me a price.
[Nexus 4 General] lowrider262:
Cutting a sim is a lot easier than people think and it takes like 15 seconds. I have yet to hear about someone screwing one up and not being able to use it. But if you live close to a store i guess it would be nice to have an official one
[Nexus 4 General] gdourado:
Hello,

Does anyone know where I can get a good proxy for the UK?

I can have a nexus delivered to the UK, but I need a proxy to be able to place the order from Portugal.

Cheers and thanks
[Nexus 4 General] ludalex07:
You also need a UK credit card man.
[Nexus 4 General] gdourado:
Are you sure? From what I read, that is not compulsory. Does anyone know a proxy so I can try and place an order on Tuesday?

Cheers
[Nexus 4 General] Crenshaw-PCGH:
Read the thread you´ll need a uk card.

And if you dont believe me just googel for a proxy but dont be too disapointed if you cant buy it.
[Nexus 4 General] jarjar124:
Lol on everyone getting the back ordered email. Not everyone got it. I'm really disappointed and was hoping to play with my N4 during the weekend. Guess not :(
[Nexus 4 General] iboj007:
This. Just got off the phone with them as well and was told the same thing.
[Nexus 4 General] Simer03:
Exact same thing said to me about an hour ago!

Sent from my Nexus Prime
[Nexus 4 General] ryanbmw51:
I ordered at 3pm est and got a confirmation receipt emailed immediately. Then nothing until about 230 today got the backorder notice.
[Nexus 4 General] jdk2:
Sounds like VZW. Call two reps and get two different responses. :(
[Nexus 4 General] norazi:
watch everyone's nexus 4 be delivered tommorow and everyone feel retarded for whining and moaning all day
[Nexus 4 General] vita10gy:
I'm telling you man, you're just wrong. It is both technically, and logistically (in cart vs ordered), a complex problem. People are ordering across multiple servers and there's just too many things that need to happen at once to expect everything to, at some point, share the resource that is that "master count" number. Even if every individual user locks it for an imperceptible amount of time, any given user will average being locked out of it for a long ass time, (certainly in computing terms, if not actual) which means you then have to manage some sort of first in first out queue waiting for that resource to come available, which is itself one central resource that could easily be overrun.

It's a very very non trivial problem.
[Nexus 4 General] frankied22:
This is what I am wondering as well. I have received zero emails from Google during this whole process. I ordered at 11:34AM EST/8:34AM PST and mine just says pending and estimated shipping day the 15th. Who is to say I didn't get backordered? or mine already shipped? I would just like to have some kind of communication with my order from Google.
[Nexus 4 General] princebama:
THIS. It's like we're in limbo. Maybe we are those ones that magically get a package with no changes in the electronic statuses we're monitoring
[Nexus 4 General] pitchshifter:
Yea, I think this claim of theirs is most likely false. I think something got really messed up and they're basically just taking them as they come without real care as to what they're doing.
[Nexus 4 General] intern:
Exactly, well put. There were people yesterday claiming that the play store is run off a single server which is laughable.
[Nexus 4 General] Pedro Peguero Jr.:
Everyone needs to chill.... lol
[Nexus 4 General] Zurginator:
You're welcome.
[Nexus 4 General] barondebxl:
Im not selfish, i wasnt just complaining for myself, many people ordered on the 13th and received backordered email. What about them?
[Nexus 4 General] phantomevo77:
I honestly think that is In everyone's mind... Back of their mind at least. With seeing the Nexus 7 issue of no shipping email and device still got delivered...

Here's to that!

Google is making me go crazy today! Gahhh
[Nexus 4 General] Exel:
If what the rep told me is true, it could be that their email system is clogged up and is taking a while to dispatch both ups and backorder emails, but I don't know.
[Nexus 4 General] Euler MD:
Yeah, this is total bull****
[Nexus 4 General] pitchshifter:
ノ ゜Д゜)ノ ︵ ┻━┻
[Nexus 4 General] sroach23:
I never received a backorder email. All i have received was the confirmation email.
[Nexus 4 General] dinnydindin:
this thread has caused me to get nothing done all day....
[Nexus 4 General] Cactus42:
Can't vouch for the US but in the UK, that's definitely not the case - The Backlog mails went out, about half an hour later they sent out my shipping confirmation. No shipping mails for an hour or so then later there were more going out, only one person to my knowledge has had a shipping and a backlog mail, and they ordered more than one device.
[Nexus 4 General] dkotoric:
anyone order prior to 11:35 est get a back order notification

Sent from my HTC One S
[Nexus 4 General] kcls:
I haven't gotten a shipment email or a backorder email yer. I did call up though, and the CS Rep told me my phone was on backorder. The only email I've gotten from Google today is this one:

So is there still a chance that I could get mine tomorrow? It's now 7:00 and I'm getting worried that I won't be getting any more emails tonight.
[Nexus 4 General] luckylui:
UPS has all total control with shipping. The units sit in there UPS Solution facility in Louisville, KY and from there they get the orders from Google and UPS will pull the units, stamp it, pack it and send. Google has no control of how fast they work at UPS...

Found this out from a very helpful rep at Google. Also, he said they sometimes do send out to receive on Saturdays.. He knowns because of previous times. Guy sounded like he was in his 20s so I take it good. I'm 23. He was knowledgeable when I was talking to him.
[Nexus 4 General] Galactic2:
very likely. I know in the past when i've ordered things from other websites (say from Amazon), i'd get emails from UPS saying I have a package headed my way....before the website/store sent out a shipping confirmation.
[Nexus 4 General] plmiller0905:
So your nexus left Kentucky today and arrived in NY today?

Sent from Black Mamba iPhone 5
[Nexus 4 General] munchy_cool:
that is something you do not expect from Google.

This is like the movie Armageddon where in Bruce asks the dude "you gotta have a backup plan" and he says we have no backup plan and then Bruce says "your Nasa for God Sake!".

same goes here "you are Google for God Sake! we do not expect this kind of crap and mismanagement from you".