yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Ibsonic:
So how does that RMA proces works? You will get a device first? And they will switch it at your door?
[Nexus 4 General] munchy_cool:
am leaving for home now peeps, will post a detailed post once am home
[Nexus 4 General] NJD_HD2:
Just got my Nexus 4 16GB today from UPS! :D I think it's unfair to people still in limbo, since I ordered my N4 last friday, but good luck to anyone still waiting!
[Nexus 4 General] DowntownJeffBrown:
Yea I bet stupid eBay sellers I saw that you could by up to 4 at one time. 2 should be the limit. I'm lucky I got one but I have my beautiful Miss Dirty that bought me one just in case cause I was at work but I saw her pm in time and bought one. People on here are completely awesome that's all I got to say.
[Nexus 4 General] rootusr:
Man I ordered mine on Friday too, my order is still marked as pending, I only received email confirmation, Did you received any other notifications since you placed the order?
[Nexus 4 General] :
Update on my situation

Ordered Nov 13 for anyone who isn't keeping up (most people I assume).

Have had 3 requests to update cc info along with a threat to cancel if I continued to call/email requesting info (which I've received none).

Just received this email from a play support employee.

Hi Paul,

Just an update, we have an engineer looking into this order,

we should be getting some more of a response here shortly.

So apparently they are actually doing SOMETHING.

Sent from my Nexus 7
[Nexus 4 General] rootusr:
is weird that an engineer had to check your order, I mean, is that some technical issue?
[Nexus 4 General] NJD_HD2:
I received two emails, one for the order confirmation and another with the UPS tracking number all one day after I ordered.
[Nexus 4 General] estallings15:
Still waiting.

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] dirtyhamster73:
Nope, they sent me the new phone first and I have 21 days to send the defective phone back to them, via the shipping label they send, post paid, it's either via FedEx or Ups, I forget.
[Nexus 4 General] Ibsonic:
Wow this really s*cks.. look how many people !?

http://code.google.com/p/android/issues/detail?id=39936

And reading things like this..

"I think this is a H/W issue because Play Store customer service immediately knew what I was referring to when I called in. Anyway I just received my replacement device (brand new not refurb) and unfortunately it still has the same issue though the buzzing is not as apparent. Previously I can hear it when the screen is off but with this new device I only hear it when the screen is on. So I guess that's an improvement? lol

While it's certainly annoying, I'm thinking I can live with it for now. I'll see if there's an official fix and ask for another replacement then."

is a reason not to ship my phone through RMA -_-
[Nexus 4 General] munchy_cool:
ok peeps , I am back and going to write a long post. hold on guys, I have some interesting info here.
[Nexus 4 General] HB_Mosh:
Come on and hurry up :p

In the mean time, what is Google support for devices mail ? I cannot seem to get it when i press contact Google on my order.
[Nexus 4 General] foxdigital2k2:
What a mess the bumper sells out and both of my orders are pending. Just beautiful. Man this google launch has been a nightmare
[Nexus 4 General] DowntownJeffBrown:
Any time now munchy...;)
[Nexus 4 General] Roxy:
Btw - to whoever that ordered the bumper... what is the status showing as for you?

https://play.google.com/store/account

Mine says pending.
[Nexus 4 General] efan3719:
pending here as well
[Nexus 4 General] DowntownJeffBrown:
Pending Miss Foxy:D
[Nexus 4 General] Roxy:
Okay thanks guys. :) wasn't sure if it was supposed to show that or estimated shipping date.
[Nexus 4 General] dirtyhamster73:
Anything for you doll face!
[Nexus 4 General] [hfm]:
Man I should have ordered 4 bumpers and sold 3 of them to xda'ers at my cost. What was I thinking. Ah well I hope enough people that wanted one were able to get in.
[Nexus 4 General] PaisanNYC:
OMG Boston... $90?!?!
[Nexus 4 General] munchy_cool:
Here we go

Nov 13th 2012 - Don't forget this date my fellow limbo's

Ordered 2 16gb N4 at 8:44:25 AM UTC-8 (within 15 minutes of it going live).

Get a backorder email along with everyone

Tue, Nov 27, 2012 at 9:50 PM - order shipped email

Nov 29th - I have the 2 Nexus 4

Nov 30th - one of the N4 is overnighted to an xda marketplace friend at cost.

December 1, 2012 10:59:43 AM UTC-8 - RMA requested, the n4 which I have has a pretty bad earpiece, the one which my friend has is fine

Estimated Ship:Less than one week

Dec 3-11 - me is super pis*ed

Dec 6th - call CSR, specialist involved

Dec 7th - call CSR , specialist invloved

Dec 10th - I get super frustrated and file a BBB compliant at around 11am EST

Dec 10th night - call CSR again, specialist involved

Dec 11th afternoon, 11:30am EST - call CSR again , ask him if it is ever going to ship, he gets a bit irritated and I react, both of us calm down and he says he sees that issue has been sent to a level 2 specialist but he will send it to a level 3 specialist.

Dec 11 3-4:30pmEST - I am super frustrated and talking to another xda marketplace friend of mine and end up purchasing a 16gb from him ( I wanted piece of mind)at his cost + shipping , will be shipped tomorrow and handed over to my friend who just came from India for the same price as what I paid for it.

Dec 11 5:28 PM EST - get an email with an apology and that my replacement has been overnighted with tracking along with a new UPS return label

Dec 11 5:29 PM EST - UPS my choice alert for the same tracking

Dec 11 5:34 PM EST - the order for the replacement is canceled and wallet now says you will not be charged

Interesting part

1. The previous return label was to go to LG, Texas, the new return label is going to Mountainview, CA to the Google Plex
2. the UPS my choice alert for the original 13th order had the words "UPS" in the Shipper , this one has "Campusship" so am pretty sure this one is shipping from the Plex

Personally, I do not know what caused the device to be overnighted,but I am happy as I am finally getting a replacement and I hope this one is good.

Also, the second n4 which i purchased today will be going to a friend and thus we'll be saving the tension of ordering and then waiting in limbo.

Edit

My advice

Ask the CSR to which level of Shipping specialist is he sending the request to if you are in limbo, please do not and I repeat do not ask them this if you are still within the shipping window. In case you are out of the shipping window ask him to forward it to a level 3 shipping specialist which I think is the highest.

If it gives you piece of mind, file a BBB complaint only if you are out of the shipping estimate given by Google.Not sure who at Google gets the BBB complaints but I sent by complaint to the Plex.
[Nexus 4 General] rock7632:
have you checked in Wallet? In play store orders mine also says pending but when I go to wallet its under completed and the tracking number is there. I also ordered on Friday
[Nexus 4 General] DowntownJeffBrown:
Hopefully its a software fix if not I'm sure the speakers will be on sale soon and u can just go get your own fixed. The only defect I got is 3 bleeds 2 on the top of my screen and 1 on the top left corner here's a screen pic I don't know if u can see it. Also my brightness rocker that pops down when I touch the top of the screen doesn't work. I think its a software issue though and if its not I'm still OK with it.
[Nexus 4 General] francobarber:
LL3 11/13 here, I'm still waiting.

I've lost all hope. CSR is useless, calling in has been useless.

The last time a pending authorization went on my CC was 12/2.

That rolled off like clockwork after 3 days, and after 7 days (12/9) Google put through the usual "reverse authorization" and hasn't tried to re-authorize since.

Last date of order update in the store is 12/6 with no idea why as usual.

I am going to have to cancel the order if I don't have shipping notification by Wednesday because I'm going out of town for a month on Friday. Even if the phone were to arrive after I leave, it won't do me any good and I'd lose a month of useful warranty, so I'll re-order after the new year.

In the last few days I've also tried my luck with the "place a new order lottery" but I haven't gotten lucky with that either.

Google has really dropped the ball here and I don't think they have any idea what they're doing, and clearly no one cares or no one has any power to do anything about it.

Franco
[Nexus 4 General] DowntownJeffBrown:
Never mind I'm dumb the light bleeds won't show in screen pics lol. :rolleyes:
[Nexus 4 General] [hfm]:
Is there a software fix for that awful font? I jest.. kind of...
[Nexus 4 General] DowntownJeffBrown:
Awww Dirty don't make me blush. Hey how do u know what my face looks like?:screwy:
[Nexus 4 General] munchy_cool:
post made and final edit made peeps, hope it helps a few of my buddies here

http://xdaforums.com/showpost.php?p=35326955&postcount=37043
[Nexus 4 General] DowntownJeffBrown:
Can't please em all :what:

Nope

---------- Post added at 06:21 PM ---------- Previous post was at 06:16 PM ----------

Hey where did u get a 14gb model. ;)
[Nexus 4 General] dirtyhamster73:
Mine say shipped................SIKE! :) Pending on both.
[Nexus 4 General] munchy_cool:
dang ..lemme edit that
[Nexus 4 General] chronus719:
Damnit, I really don't want to have to call and deal with some incompetent CSR again. *Sigh* Guess I'll do it so I don't get charged.
[Nexus 4 General] munchy_cool:
As I said even I do not know what did it,the call to the CSR ( I called a lot of them), the BBB complaint or both or none ..I don't know
[Nexus 4 General] remister:
All this stress and waiting is making us all dumbfounded.
[Nexus 4 General] dirtyhamster73:
I'm stalking you.... I see you! *Waving hi* Wave back dang it!!!!!!!!
[Nexus 4 General] Atari-:
Oh snap! I got a charge today to my account by Google! I ordered on the 27th @ 5:02 PM PST. I guess it's getting ready! :D
[Nexus 4 General] DowntownJeffBrown:
Hey I'm game I'm cool with it so its all good :cool:
[Nexus 4 General] chavo360:
My N4 was finally delivered today! The bad news it that my wife was the one who accepted the UPS delivery and will not give me the phone until Christmas since it was her gift to me.:crying: I really dont have much room to complain though since I know I am one of the few lucky ones to get one for Christmas. Well at least it makes me look forward to Christmas again. Kind of makes me feel like a child again.:angel:
[Nexus 4 General] DowntownJeffBrown:
Good luck bout time eh.:thumbup:
[Nexus 4 General] Psilocin:
I'm curious that if the buzzing is a hardware issue, could that mean shipments are being delayed? Could be just a small sample size, but I'm surprised not many orders have gone through so far this week or is it just that most of the orders go through towards the end of the week? Thursday always seems to be the big day.
[Nexus 4 General] munchy_cool:
my guess, shipping emails will go out tonight ...
[Nexus 4 General] estallings15:
I sincerely hope you're right. In 2 days it will have been a month since I ordered..

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] munchy_cool:
dang I wish my friend was not here , I would have given the n4 I got today from my friend (which will arrive on friday to you at cost bro), lemme see if I can find another one somewhere and I'll hook you up directly with the peep.
[Nexus 4 General] remister:
I was charged last week and nothing else has happened? Where PST are you? How many did you order? 8 or 16?
[Nexus 4 General] Atari-:
I had a hold on the 27th when I ordered then that dropped off in a couple of days, but today I actually got charged or rather it's in process so that means it's going through and it's going to be shipped. At least that's what I would think. I actually ordered at 9:02 PM AST which was 5:02 PM PST.
[Nexus 4 General] idale:
Oh man, I just ordered a bumper today and it hasn't shipped yet! BUMPER LIMBO! :laugh: j/k j/k ;)

I wonder just how long we'll have original limboers still not done.... :confused: :eek: Totally ridiculous state of affairs.... :(
[Nexus 4 General] Deeco7:
My nexus order got eaten by a shark. FML
[Nexus 4 General] estallings15:
I sincerely appreciate it, but unless you take Amex I can't do it. Ha... My company is purchasing this for me and it has to be on the card. You're a good guy.

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] DowntownJeffBrown:
That's an interesting thought. I'm guessing the reason rma's are not shipping out is because of all the defects too. Plus if their initial stock was any sort of clue on what they thought demand was gonna be I'm sure they had a far to small amount of rma's on hand. Hopefully soon like tonight or early morning they will start shipping again.
[Nexus 4 General] PaisanNYC:
Thankfully I have not had any buzzing with either speaker or camera. And I do keep my volume up to 100%. Also I am glad I am not that OCD that I haven't noticed light bleed LOL I hope I am one of the lucky few with a decent handset!
[Nexus 4 General] :
Not sure. They've been having problems with actually charging my credit card for some reason. I have detailed a few pages back about how they cant get the card charged even with visa confirming to me that its ready and authorized for the purchase amount. Not sure why an engineer needs to step in.

Sent from my Nexus 7
[Nexus 4 General] nokkenas:
Guys, this is what you call a fighter!

No news at all. I ordered 16 GB though.

Wait, what?
[Nexus 4 General] fuzai:
i seriously think you should open and take a look at the device since the RMA is only limited to 14 days. Make sure the device is working perfectly
[Nexus 4 General] ccgabe:
I hate googles handling of this mess.

Where you guys finding the "pending" message???? I keep checking google wallet and nothing. Ordered Nov 28th at 12;07 pm PST... Google sucks the way this has been handled. I was a 4-5 week, emailed and responded mine was due to be shipped on Jan 2..... I don't understand how some ordered Dec 4th and had them on the 7th... That is pretty crappy business model if you ask me. I will never do this again.
[Nexus 4 General] munchy_cool:
sorry bro, I dont know how to use Amex, I use paypal only
[Nexus 4 General] PaisanNYC:
Go to the Play Store, click on the mechanical cog looking thing in the upper right hand corner, then click on Settings & Transactions. It will list all of your Play Store transactions.
[Nexus 4 General] ed10000:
Just woke up. Bumpers already sold out? :(
[Nexus 4 General] DowntownJeffBrown:
Yep... Man I knew I should have bought a couple extra for u guys.
[Nexus 4 General] smadger:
Hey guys, if we want to get any info from Google we should fill this out, unless we can quantify it to them they aren't gonna do anything...

https://sites.google.com/site/nexus4cr/
[Nexus 4 General] tslugmo:
My Nexus 4 fell about 2 feet from the dashboard of my car onto the plastic center console and the screen cracked. It no longer responds to touch. :mad: I've dropped all my other phones from higher, and onto concrete and never had a problem. Anyway, it's fine, credit card purchase protection covers it. Just wanted to let you know I went to the Play Store to get in line, it said 5-6 weeks, so I placed my order technically this morning, 12/11/12 at 12:03am PST.

I signed up for UPS My Choice, so when something gets shipped to me, I am notified. I received notification that Google has shipped my package TODAY, it's already arrived in L.A. from Kentucky, and is slated for delivery tomorrow. My status according to the Play store is still pending, and I've only received my Gmail order confirmation, no shipping notice. There is a pending charge on my CC. Hope that helps, definitely sign up for UPS My Choice in order to get the earliest heads up. The UPS notification came before Google's when my 1st phone shipped too. It's insane that people who ordered before me are still waiting. Good luck, guys.

Edit: 16GB
[Nexus 4 General] estallings15:
Done

Ordered my Nexus 4 on the 13th. Still waiting.
[Nexus 4 General] gregsky:
Is this real life!?

Good for you regardless.
[Nexus 4 General] Gibsonflyingv:
registered. I really would love to know if they are on track or early or late on the 4-5 week 8GB. It sucks not hearing a **** thing...
[Nexus 4 General] itpromike:
Ok so like I'm officially tired of waiting. I'm almost ready to say screw it and cancel. I'm not used to waiting for stuff usually ever... Especially gadgets and ESPECIALLY phones. Then again all my android phones I've gotten post launch and all my iPhones I've gotten at launch but I never ordered, just went to the store at launch day and picked one up; easy peasy. Anything else I ever order I use 1 day or 2 day shipping.
[Nexus 4 General] smadger:
Good man! Spread the word, the more people who can fill it out the better - even if you've received the delivery from the first round but Google (or possibly LG we just don'y know ) screwed up.

If it gets picked up in news channels they have to respond

Thanks!
[Nexus 4 General] itpromike:
Dude that's crazy, you shouldn't just accept a broken product that you payed money for. You payed for the device to be in working order and good condition. Backlight bleeding and half screen discoloration does not fit the description. That's like buying a flagship TV that had either of those issues and just be like oh well... Or buying a car and be like "oh well it's just a small oil leak, gas leak, or exhaust leak"... Just saying...
[Nexus 4 General] ccgabe:
Thanks, I am still pending unfortunately. :(
[Nexus 4 General] tslugmo:
Yes. Probably sounds like I'm trolling, swear I'm not, just trying to share info. Here are screenshots, which I guess don't prove beyond a doubt. I hadn't kept up on the shipping situation, since I received my first one on the 28th. I figured there would be a delay for this order and didn't know what I was going to do w/o a phone for 5 weeks. Couldn't believe it when I got the UPS email and then I came back to this thread expecting to see that shipments were regularly going out for those in limbo. I definitely feel for you guys, I thought I was in the same (frustrating) boat.

Edit to add my dead N4 pic.
[Nexus 4 General] Clayfree:
Oh MAN that's another level of Limbo altogether! LOL ;)
[Nexus 4 General] 80centjack:
I had to watch my neighbor-- who ordered his N4 10 days after me-- get his phone from UPS. Mine has not shipped.

Sent from my Nexus 7
[Nexus 4 General] DowntownJeffBrown:
Why is your shipping weight 1 pound? Strange not that I don't believe u. I think u got amazing luck though other than the original cracks
[Nexus 4 General] munchy_cool:
so it's your rma which shipped , right?
[Nexus 4 General] Macintoshian:
Yea dude, there are nice people around here & nice things happen to nice people :) ...I just didn't like these mean eBay sellers taking advantage of the situation.
[Nexus 4 General] tslugmo:
No RMA, I called my credit card company and filed a claim with the Purchase Protection. Anybody who has damage, theft or loss within 90 days should check their credit card policy. I make sure to purchase items like this on CC's with protection. I submitted a brand new order through the Play Store at midnight last night.
[Nexus 4 General] Jayrod1980:
I would just be happy with the phone then. What you are hearing is that megaphone that the phone has for a speaker (10x as loud as the GNEX to me) physically vibrating that camera auto focus lens. I think I would definitely trade that for the light bleed issue I have. I'm sure in a really loud environment you wont hear the buzz, which is when you need the volume. I'm actually afraid of setting the volume of the earpiece too loud as it sounds like it will blow out!
[Nexus 4 General] johnciaccio:
On the Google Play My account page in the orders section I noticed that both my orders has two entries in each. The first on Nov 28. then there were some other things i Downloaded on the December 3 and 4. Then another entry for the nexus 4 on the 28. Those 2 entries have the same order number but there were those other to thing I downloaded on the 3rd and 4th of December.

So it looks like something has happened to the order in the system. I am thinking they have someone looking over the orders to make sure they are good. Which means since the second entry appeared after the 4th of december I should be expecting it to be shipped early january and not late

december if the order date doesn't take effect untill the order was verified.

Also I placed another order on the 8th of December and the second entry on the same page for it was also on the 8th.

So if you want to know when yours will be shipped check that page and look for the second entry. That is most likely the date the system actually started to process the order.

Theory:

Which means if it said 2 to 3 weeks or 4 to 5 weeks when you placed the order and the system was saying a different time frame on the day your order verified by someone you could be getting it sooner or later depending on what the system was actually estimating on the day it was actually verified.

Just curious if that would open them up to a lawsuit.
[Nexus 4 General] lionheart7282:
how does ''credit card purchase protection covers it'' can you explain?

EDIT: never mind i just read your last post.
[Nexus 4 General] DowntownJeffBrown:
Totaly agree with ya man. I almost paid 70 for one last night. Crazy:screwy:I know but I really wanted one. If I hear or see anything I'll let u know.
[Nexus 4 General] soldierblue348:
For the record, *THE* confirmation email is the receipt from Google Play, right?
[Nexus 4 General] wilsonlam97:
Correct.
[Nexus 4 General] ocula:
Update on December order statuses

I placed an order for my N4 last week and I was wondering a bit about the status of orders for people who have placed their orders in the month of December . I am actually hoping that the N4 won't ship that quickly as I won't be home for Christmas and the first few weeks of January, and I'll have to go through the added hassle of contacting UPS and telling them hold my order for me. For all you people who have placed their orders in the past few weeks , what's your order status? What emails have you received from Google?

This is what my google wallet transaction page says :"Your order has been sent to Google Inc.. "

In my account on Google Play, it shows my order status as "Pre Ordered"
[Nexus 4 General] Jayrod1980:
Not true! The RMA is good for a FULL YEAR through the play store... means likely not having to deal with LG unless you are the cause of the defect (i.e. you break the glass). You only can get a refund after 14 days... though I got a refund after 3 or 4 months on the N7 because I had returned 7 of their devices due to defects. If they weren't so borked logistically they would have the best return/RMA policy in the industry.
[Nexus 4 General] tslugmo:
My last one was 1.1 lbs. (see attached)

Several credit card companies offer Purchase Protection insurance on items you pay for with their credit card. American Express, Chase, many others. americanexpress dot com/us/content/card-benefits/purchase-protection.html for instance. Call your CC company for details. It's really just an insurance policy, you file the claim and they refund the entire purchase price. Sometimes they don't even ask for the item back. I filed a claim on a vacuum cleaner once because the wand didn't work even though the rest of the vacuum did. They just credited me the price and told me to toss the vacuum. Sometimes they do ask you to ship them the item. I filed on point and shoot camera once, and they did ask for it, so I'm guessing it's about the size. The claim is still in process, so IDK yet whether they'll want it.
[Nexus 4 General] mournahan:
Tried signing up for mychoice, Im getting it delivered to my work place, and you cant add a work place as an address :(
[Nexus 4 General] munchy_cool:
how does this work, you fill the form and they refund you the money, what about the device now, do you get to keep it or send it back to Google?