yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] swhilby:
MY WORSt NIGHTMARE: Nov 13 Google Canada Corp. received your order.

Nov 13

Google Canada Corp. received your order.

Nov 15

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

Nov 26, 2012 at 7:03 PM,

Google Play <googleplay-device-english@google.com> wrote:

Your Nexus 4 order is scheduled to ship this week. We’ll send you a notification, including tracking information, when it’s on the way.

Please note that your order will be charged in full when it ships. As a courtesy and to thank you for your patience, you’ll then receive a credit for the shipping charge within 7 business days.

Nov 28

We're so pleased you purchased a Nexus 4. Your credit card payment failed but don't worry, we're holding a device back for you. All we need is for you to update your payment method or, if you'd prefer, cancel the order. If you choose to update your payment method, you can do so by signing into your Wallet account at wallet.google.

After: several email and call:

Dec 5

Hello Steve,

We apologize for you not receiving a backorder notification update regarding your purchase sooner. Due to overwhelming demand we sold out of Nexus 4 extremely quickly. I’ve verified that your delivery is on backorder and will ship within the next two weeks.

Dec 6

To ensure the safest purchasing environment possible, we review accounts and orders for compliance with our Terms and Conditions. Although accounts are typically reviewed in only a few minutes, the review process can occasionally take a few days.

We appreciate your patience.

On 12/05/12 13:16:36 wrote:

Hi Steve,

Thank you for contacting Google Play Support. It was a pleasure getting to speak with you today. As promised, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.

Dec 6: 11am EST

Your Google Order ############ with Google Canada Corp. is currently on hold. An attempt to charge your VISA xxx-xxxx for CAD0.00 on Dec 6 failed. This may have occurred because of insufficient funds, or as a precautionary measure against fraud.

Dec 11:20 AM EST

I bought an app went through OK:

DEC 6 11:30 AM EST

payment confirmation:

You have successfully updated your payment information for Google Order ########. Google Canada Corp. may now charge and fulfill your order.

Order date: Nov 13, 2012 5:48 PM GMT

Google order number: 355######### - Google Canada Corp. Order #1573126046####################

Shipping Status	Qty	Item	Price

Not yet shipped	1	Nexus 4 (16GB) -

The next generation phone. Thin, light, and designed for Google Play.	CAD359.00

Shipping & Handling (Ground) :	CAD16.99

Tax :	CAD53.76

Total:	CAD429.75
[Nexus 4 General] ImmenseGT:
1-2 weeker here. Ordered on Nov 27 4:58 PM, had YBoD until early this morning.

Tracking info updated, says its on truck out for delivery since 8:30 AM.

Finally...
[Nexus 4 General] Peyman_dinani:
Same.

I still cant believe LL3 people are waiting for their phones. wow! Google really screwed up this one.
[Nexus 4 General] okplaya:
No offense was intended at anyone. Perhaps I trusted the stats on the OP. Says all LL1 and LL2 received their phones (99%), and majority still waiting are LL3 aka those who received the 3 week BO email. Make sense?

Communication has been absolutely horrible and people should definitely be upset about it. All I'm saying is Google appears to be shipping in the quoted times without sending communication. I have no idea when my RMA will arrive. I didn't even get a quoted shipping time. I'm on your side!
[Nexus 4 General] parelem:
I just got the email to change my payment method on my nov 13 order :) hopefully the rest will go smoothly.
[Nexus 4 General] pitchshifter:
SO SO SOOOOOO happy I canceled my LL3 order and got my unlock GN2

Good luck guys but seriously f**k Google
[Nexus 4 General] AlexWekell:
Edit:

Lets try that again
[Nexus 4 General] phwaap:
Do you have to call to get it cancelled? I've tried twice through their cancel link and only get the canned out of window response.
[Nexus 4 General] WhenBearsReign:
Naw nothing yet.
[Nexus 4 General] kingwaffle:
My Nov 27th order shipped yesterday and is out for delivery right now.

Kind of annoyed that T-Mobile's website has the microSIM back-ordered and the guy at the TMo store wouldn't give me a blank SIM...but such is life...
[Nexus 4 General] WhenBearsReign:
I haven't gotten this one yet. Does it change the card you used on the Transactions page? The very unprofessional guy I talked to at Google Wallet said even if I get that email, it won't change.
[Nexus 4 General] thomas.clark:
This.

Moreover, as I understand counting and calendars to work in the business world, 3 weeks from November 13 ended last night, Dec 5, at 11:59PM.

Consequently, they have not shipped within the stated shipping window.

This does not account for the fact that some (including me) did not receive BO emails, so my quoted shipping time frame was 3-5 days from Nov 13. But I concede the fight in this area - it's a losing battle.

FACTS:

It has been more than 23 days since my order was placed by me and received by Google.

It has been more than 21 days since their supposed 3-week back order statement.

They not shipped my order.

They've never sent ANY official follow up.

The support team is unable to identify a problem with my order.
[Nexus 4 General] parelem:
I sent an email to wallet-support@google.com with the following

I already and a case going with wallet with all the information, you might want to add that you need to update your payment info for that specific transaction.

I got the email needed to do the update within an hour, hour and a half. Give it a try.

Yes it absolutely does. I did this with a play magazines order too. Magazine order went through asap, and this one looks good so far => full price of the phone pending on my card now.
[Nexus 4 General] noyade233:
My 1-2 week YLoD order saw its first activity at 11:30pm yesterday and is scheduled for delivery today! Hope others had the same luck.
[Nexus 4 General] cavallino33:
Ordered 3:15 pst Nov 27th. Got tracking at 1am this morning says it will be delivered today.
[Nexus 4 General] androidfoshizzle:
Getting ready to ship, mine did that yesterday, you'll be getting an email too:cool:

16GB,NOV 27 6:54 PM EST,2-3 WEEKS, SHIPPED DECEMBER 6TH
[Nexus 4 General] DowntownJeffBrown:
I tried to cancel it they won't let me. I've tried 3 times since Thanksgiving. All they tell me is they can't cause its to far into the system and should ship within 24 hours. Well its been 2 weeks since Thanksgiving when I got mine off cl and still nothing has shipped so much for 24 hours. I'm ll2 BTW I think the ll2 orders are defiantly lost they have to be.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] Deeco7:
Okay, I'm a LL3 still waiting for shipping info. Today I placed an order for another N4 to see which one I get first, but I want to know how easy is it to cancel one.
[Nexus 4 General] chronus719:
So these are the publications I've already submitted to. Any other ideas?

Engadget

The Verge

Android Central

Android Police

Gizmodo

ArsTechnica

CNET

CNN Tech

Washington Post Tech

Wired

Android Authority
[Nexus 4 General] WhenBearsReign:
I emailed them last night after I got off the phone with rude CSR. Still haven't heard back yet, but then again they had me update my form of payment yesterday the old fashioned way not long before that email went out. The change hasn't reflected on the transactions page and no charge on my card.
[Nexus 4 General] surferdude73:
So what's the status of the pitchfork committee? I've been away from the forums for a few days.
[Nexus 4 General] taitony:
Later order shipped and 27th is Pending.

I have confirmed the shipped order that I placed last night. It only take 19 hours from order to shipped.

I have canceled my order placed on Dec. 27. It took my oevrnight fight with Google Play. Damn Google.
[Nexus 4 General] WhenBearsReign:
LL3's and LL2's still have nothing. We started a Twitter campaign to raise attention and a lot of people are sending tips into different news outlets.
[Nexus 4 General] exaybachay01:
still just playing the waiting game, but will probably change my tune tomorrow, I FEEL (read: HOPE) i am on the cusp of it changing and being shipped, but not that lucky. If there is no change will prolly look into ordering a new one, seeing how dismayed I have become by all the people who put in an order yesterday and are now having their items shipped out. Just wasn't sure how easy it would to get the 1st order cancelled.

16gb 27th, 4:52:52pm PT, 2-3 weeker, "pending" on wallet, no date change, no shipping, no nothing....waiting
[Nexus 4 General] DowntownJeffBrown:
Pissed

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] karanits:
Was there any difficulty in getting your order cancelled?

Sent from my GT-I9000
[Nexus 4 General] surferdude73:
Nevermind. I see most are still updating the thread with their continuing plight. Incredible.

Not to add fuel to the fire, but the N4 I ordered on the 27th is out for delivery today. WTF google. No way on Earth any 13th orders should still be outstanding.
[Nexus 4 General] parelem:
I'm betting you'll get the "your order is on hold, update your payment method" sometime today, hoping you do. It really seems like they are trying to get this sorted out though.
[Nexus 4 General] Deeco7:
How easy is it to cancel an order?
[Nexus 4 General] phermey:
abc nbc cbs and fox. conan obrien loves making fun of tech. jimmy falon is a tech geek also. friends with tapolski. i would go with the late night peeps. might get an early show joke out of it.
[Nexus 4 General] chronus719:
Nor RMAs IMO. They need to get working devices to those they shipped defective units to. If I don't get an update by Monday, I'm calling them. They said it should be shipped within a week. I started my RMA last Friday.
[Nexus 4 General] exaybachay01:
I also wonder if geographical location plays into things at all, either.

Things always do suck in Kansas, regardless
[Nexus 4 General] lanman2k:
To all the 1-2 weekers that are getting shipping notifications... can you tell me what your "Google Inc. received your order." date says in Google Wallet. All the 1-2 weekers that have not received anything other than your Receipt, can you indicate what your "received your order" date is as well.

Mine is Nov 29. I saw someone have "Nov 28" so that got me thinking about why some people are ahead of others within their time group.
[Nexus 4 General] thomas.clark:
Unchanged.

Got some waves?
[Nexus 4 General] abowmedia:
So today I get an excited email from Mike at Google Support: "We have great news, your order has shipped and will arrive today."

Ya, that's my order from November 27th, and i'm well aware that order is shipping. What's up with the November 13th order?! The only order i've ever given a confirmation number for when contacting support! Worthless, absolutely worthless. I went ahead and put in a new order yesterday, and i'm assuming my "5-6 week" order will arrive long before my November 13th order... I'll just cancel which ever doesn't get here first. Its sad that they can get orders out made over 2 weeks after November 13th. FML
[Nexus 4 General] Wolfrey:
The cake is a lie. The phone is too. Google just likes to see us squirm
[Nexus 4 General] brar.arsh:
Phonearena
[Nexus 4 General] surferdude73:
Well yeah!

I was a member of the first impromptu twitter campaign... Has anyone suggested a coordinated effort, say over the course of 12 hrs, that can give a few days notice and time to organize a bigger twitter presence? I'm sure I could avg a few tweets an hour over 12 hrs on a Saturday, even if I'm busy. Not sure what effect this would have on trending, but if the @google addresses were added, it would at least be frequently mentioned in their feed.

Also, has anyone suggested a Google+ campaign on the same day to encourage + users to cross post the tag to twitter? Plus seemed to gather a lot of steam early on, with many users spamming all of Google's posts with the original tag.
[Nexus 4 General] brar.arsh:
Mine is saying the following since last 10 hours, it it a reason to worry??

A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
[Nexus 4 General] Wolfrey:
Nov 27th. It surprised me you were able to order it on the 29th and get 1-2 weeks. I had to order it right when it went on sale to the minute.

Any 1 to 2 weekers who're getting their package today, does it show on the tracking info you were upgraded to next day air or just the estimated delivery date saying that?
[Nexus 4 General] chronus719:
Submitted to the news sources, haven't been able to find contact information for the late night guys though.
[Nexus 4 General] surferdude73:
Phonescoop

Androidspin

Androidandme

ZDNet (has been covering N4 launch failures from their own contributors)

Phandroid

Techcrunch

Tmonews

Sigh, reddit.
[Nexus 4 General] chronus719:
Done.
[Nexus 4 General] AlexWekell:
Got this email:

No tracking info yet.

2-3 Week estimate, Ordered 3:50ish PST.
[Nexus 4 General] supralover72:
Doesn't say it was upgraded. Hope this helps:
[Nexus 4 General] ian426:
Though mine is arriving today (out for delivery!), the shipping still says "2nd Day Air".
[Nexus 4 General] xcla1p:
I talked to the CSR. Worst case scanario refuse the package when it arrives. He says Google can't charge us if we refuse the package.

Btw I ordered on the 13th Nov and again yesterday. And the order from yesterday was completed and shipping label was made (though not trackable). as for the order on the 13th, they say they couldn't charge my CC even though it is the same CC. I am just going to wait for the new order and reject the package once the second package arrives.
[Nexus 4 General] beeboss:
Just called support and was told that I should expect shipping in the last day of given in wallet time frame. Right after the call received a very useful email :

Hello Nikita

Thank you for contacting Google. It was my pleasure assisting you today. I understand that you were calling to see when your order would ship. I seen that your estimated ship time is 1-2 weeks for your Nexus 10 and 4-5 weeks for your Nexus 4. I hope that I answered all of your questions. If there is anything further we can assist you with, please feel free to reply directly to this email or visit our help center at http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware

Thanks,

Tykeyla

The Google Play Support Team

So according to her logic n10 will ship on Monday and n4 on January 2nd :(:confused:

Отправлено с моего GT-I9300 через Tapatalk
[Nexus 4 General] emuneee:
My RMA replacement is out for delivery after being in YBoD status for a week.
[Nexus 4 General] Wolfrey:
Thanks guys. It helps. Mine isn't showing out for delivery but its in my city, what concerned me was that they took down the estimated ship date and didn't put another one up. Appreciate your replies :) hopefully I'll see mine today
[Nexus 4 General] brar.arsh:
Is it or not??
[Nexus 4 General] abowmedia:
Hope the guy isn't full of crap. Support just told my 13th order has an update and is once again in a chargeable state, that they will be charging my card today and at that point should be shipping my phone. Not holding my breath.
[Nexus 4 General] chronus719:
Done, except Reddit... Have no idea how that sh1t works, nor do I have the desire to learn.

Current list of publications notified:

Engadget

The Verge

Android Central

Android Police

Gizmodo

ArsTechnica

CNET

CNN Tech

Washington Post Tech

Wired

Android Authority

ABC News

Fox News

CBS News

NBC News

Phone Arena

Phone Scoop

AndroidSPIN

Android and Me

ZDNet

Phandroid

Tech Crunch

Phone Dog
[Nexus 4 General] admiez:
A lot of people were in the same state including myself, until last night around midnight mine updated with the origin scan in KY and an expected delivery of today. Then at 6am they were out for delivery, and UPS just delivered them to me.
[Nexus 4 General] Gibsonflyingv:
Phandroid
[Nexus 4 General] chronus719:
updated list: http://xdaforums.com/showpost.php?p=35105145&postcount=35090
[Nexus 4 General] Gibsonflyingv:
Yeah, I'm sorry. I was catching up and didn't see that yet.
[Nexus 4 General] Dunnite:
no you should be fine, my UPS didn't get update for 2-3 days but as soon as it update it shows that it will arrive the next day.
[Nexus 4 General] MidtownHD:
mine just arrived.
[Nexus 4 General] surferdude73:
The phone itself is getting a fair amount of attention. There is even a Limbo thread, lol.

http://www.reddit.com/search?q=nexus+4

I could certainly submit it, but won't be around over there to monitor it or reply to comments.

Regarding Conan and Jimmy Fallon, you could tweet them the link if any of the news sites/blogs post something about your submission. :confused:
[Nexus 4 General] stud_muffler:
Update:

Received shipping email at 7:33 AM EST with tracking #.

Tracking is not available yet on UPS site.

Wallet status changed to "Shipped and CC charged".

CC site still showing two pending transactions:

12/05/2012 Pending GOOGLE *Devices $ 388.40 Processing

12/04/2012 Pending GOOGLE *ZeptoLab $ -388.40 Processing

:cool:
[Nexus 4 General] nokkenas:
Damn, so many miracles happening and I'm still getting nothing.

Now I wonder if I should cancel my order and order a new one...
[Nexus 4 General] mk92595:
Wtf? My order date changed to Dec 6. Why?
[Nexus 4 General] tring123:
Originally in 1-2 week and been in ybod until midnight yesterday
[Nexus 4 General] parelem:
just means that there was some sort of update to your order, maybe they tried to authorize your card, or someone took a look at your order. completely normal.
[Nexus 4 General] idale:
Everyone (except for certain individuals who were shipped on one particular day last month) gets 2nd Day Air, but since the package starts in Louisville, most will get their package the day after it's picked up by UPS. It's still only guaranteed to be there by the end of the second business day, but you'll most likely get it early (but if they don't get it out until the second day, it's still "on time" even though they could've gotten it to you early).
[Nexus 4 General] ketonkss4:
Mine is still saying invalid for the tracking number i received at 4:51am CST today..

But it maybe something to worry about since that is the way that YBOD happened for 1-2 weekers who ordered on the 27th... Lets pray yours only stays that way for a few hours not days
[Nexus 4 General] sn0warmy:
Have you checked your tracking number for your RMA order yet today? I ordered an RMA unit last Thursday and up until 10PM last night my tracking page just had the YBOD with no tracking info. This morning I checked again and the RMA unit is out for delivery.

They even over nighted it...
[Nexus 4 General] rock7632:
Still have the exception on mine after claim on the UPS site last night. This Nov 13 order of mine is cursed
[Nexus 4 General] shotta35:
Thank you UPS man!! :)

Delivered! :)
[Nexus 4 General] z3nith66:
Anyone here who ordered on the 1st of December with 5-7 weeks shipping?
[Nexus 4 General] akshaysanwal:
Ordered on the 3rd December. 5-6 Weeks Delivery. I am not really optimistic.

But am I the only one who has not received anything apart from the first email? :HOPE:
[Nexus 4 General] surferdude73:
PS there are only 703 pages. lawl, set it to 50, it's a helluva lot easier to follow.

Sadly, I've missed 2-3 pages from this week, :( but I have it bookmarked to go back and catch up! :good:
[Nexus 4 General] DowntownJeffBrown:
They will always give you the worst case possible to make sure its here on time. I bet you get your N4 faster my brother.

Nov 13 LL2 & LL3 "The Forgotten"

#WhereismyNexus4
[Nexus 4 General] ketjr81:
Congrats!!! I'm waiting impatiently as mine sits at "out for delivery" :) Unfortunately I live in a big apartment complex so they sometimes deliver to the housing office and sometimes to the actual apartment, so I have to check the page to see if it's been delivered too.
[Nexus 4 General] LBFANSTi:
I've mine for 4-5 weeks and nothing besides the first mail.. im a bit worried because the charge is pending im my CC and since im not from the U.S. (ordered from Portugal to be delivered in San Diego), im afraid that the order dont go trough..
[Nexus 4 General] jvanlew:
Ordered one yesterday with a 5-6 week estimate. Check my signature for details but it shipped and has an origin scan as of today. That is less than 24 hours on a 5-6 week estimate. Go figure.
[Nexus 4 General] inseconds99:
Mine says out for delivery but the estimated time says end of day. I have to be to work in an hour, seems like I am not getting it by then.
[Nexus 4 General] vb_master:
I ordered on 5th December. In the 5-6 week delivery group. Received an order confirmation e-mail after placing the order. Order was charged and shipped around 4AM this morning and tracking number just updated to show origin scan.
[Nexus 4 General] karanits:
Same as urs...see SIG...nothing new

Sent from my GT-I9000
[Nexus 4 General] lanman2k:
Your Order date and the date it says that your Order is received by Google are different. I ordered on Nov 27 at 2:06PST, but in Google Wallet it says this.

Your order has been sent to Google Inc..

Google Inc. is responsible for charging and shipping your order. Have questions? Contact Google Inc..

Nov 29

Google Inc. received your order.

Nov 27

You placed an order with Google Inc. on Nov 27. Google Wallet sent a copy of this receipt to xxxxxx@gmail.com
[Nexus 4 General] mournahan:
WTF? is it worth canceling and reordering? Im in the 4-5 week

Nexus 4 16G

Order date: Nov 27, 2012 10:59:49 PM PST

Confirm Email: Wed, Nov 28, 2012 at 12:46 AM
[Nexus 4 General] oasis9389:
has anyone who is waiting on an order had success re-ordering? I am 4-5 weeks and am getting impatient, seeing all these shipments go out.
[Nexus 4 General] trueblueram:
ordered on dec 4

4th Dec, 5-6 weeks, nothing apart from order confirmation.
[Nexus 4 General] rootusr:
Android Headlines
[Nexus 4 General] thomas.clark:
on with phone support again. Why? I don't know.

news, sort of:

CSR: 'they' "just tried to recharge your payment account."

Me: Really? I don't see that at my bank, my Play account, or Wallet.

CSR: Yeah that is strange. You should see some kind of update within two days.

-.-
[Nexus 4 General] lanman2k:
Well oasis, there are folks that are waiting on their orders from Nov 13, and I am a 1-2 weeker and I haven't heard diddly from Google since I got my Order Receipt email. You just gotta be patient I guess.
[Nexus 4 General] mailrachit:
I ordered on 27th at 2:57 p.m. PST and got a 2-3 week estimate.

I did NOT get a email yesterday with the others whose devices were shipped.

Today early morning I got the email that it is shipped and its out for delivery too!!

Their system sucks but I don't care if they give an estimate of 2-3 weeks and deliver it in 9 days :)
[Nexus 4 General] oasis9389:
yea personally if i were you, i would of reordered twice by now.
[Nexus 4 General] mk92595:
Still nothing on my 8gb order.

November 27, 2012 12:36:19 PM UTC-8

4-5 week estimate. People from 6-7 week are already shipped. :(
[Nexus 4 General] taitony:
I re-order last night and shipped after 19 hours, so I cancel last order placed Nov. 27.
[Nexus 4 General] lanman2k:
Okay, so my order date in Google Play has changed from Nov 29 to December 6, I think anyone that has had their dates changed should see action by Friday and will get phones by Monday/Tuesday. Just have to watch out for CC charges now and that will be the best indicator going forward.