yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] oscartellez:
I ordered on the 13, no shipping info yet!

Yesterday I decided to finally call google, and talked to a girl, she said that because I had to update my CC info and it went through until the 28th I´ve been delayed and to expect shipping info by monday or tuesday. :(

Two hours after I called, I received a response through email, it was from another representative that I had contacted before. He said the following: ".. I can assure you that your package has indeed left us and is on the way! I'm seeing it as being shipped on our end. We have not received tracking information from UPS yet, you should receive it from them soon though."

I replied that they had told me before not to expect anything this week. He replied the following:

"According to what i'm seeing on my end, it has been sent to the shipment facility. Let's hope for the best and you should receive tracking emails soon."
[Nexus 4 General] DowntownJeffBrown:
Strange... Well hope he is correct and you get your phone if he's wrong I guess they will be getting a call or email about why you were lied too.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] oscartellez:
True, so I think there is nothing else I can do but wait! :(
[Nexus 4 General] Euler MD:
Aside from the defects, this is by far the greatest phone I have ever used. It is worth the weight.
[Nexus 4 General] surferdude73:
That's pretty crappy.

Well... With a CSR.

Same ****, different day.

No answers for remaining LLers. Recap from conference call posted, explaining CSR / Specialist structure, followed by pages of posts of noobs posting questions about CSRs and Specialists, because the recap was too long and all they want to know is where their phone is that the ordered 4 days ago that said would take 5 weeks to ship and how they can order one from Egypt or India and do you think if it says 7 weeks will I have it by this Thursday.

So yeah, the usual.
[Nexus 4 General] DowntownJeffBrown:
Make sure when you are on the phone with a CSR that you want to talk to the manager. They will ask you to explain your issue to them then just repeat yourself that you want the floor manager they will get that person for you. Good luck and I hope you have your new baby sooner rather than later.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] Palo Reyes:
lg nexus 4 limbo 3 still

#WhereisMYnexus4 Google this is bull**** now I didn't get my shipping or tracking email even though I got a email Monday saying it would ship this week note I'm Todd too call back on Tuesday the 4 th if I don't have or hear anything, come the hell on I ordered on the 13 the!!!

---------- Post added at 10:55 AM ---------- Previous post was at 10:45 AM ----------

They told me the same thing today now when I call on the 4th watch they still aren't thing to have info I don't even know what to do anymore
[Nexus 4 General] [hfm]:
It wasn't necessary for him to confirm it, that's already been confirmed by people who ordered on the 27th.. It's funny.
[Nexus 4 General] WhenBearsReign:
I will say this based on the Conference Call, it doesn't feel like Limbo 3 people that are still waiting will be getting anything done in a timely manner. I think it is very likely that Google will miss the 3 week mark because I'm starting to believe they don't know what's going on with their system. If we don't hear anything by Monday night, start getting comfortable and prepare to start making demands.
[Nexus 4 General] DowntownJeffBrown:
Agreed but its funny that he responded that way. We knew more than he did. It was more just us prodding answers out of him that we all just needed to know. Along with the fact that they now have on there end us formally complaining about the widespread lies that have been circulated and told by the csr's.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] thomas.clark:
-Okay glad I was on track with the summary. I'm a writer and project manager by trade; glad to supply my services as we work toward a resolution. I can't make any money with these skills, might as well put them toward getting some satisfaction from Google.

-I think the call was instructive in what we learned. Could be put to use in a BBB complaint, a letter to an exec in Google play (sent also to a tech news outlet) etc. To me what stands out is the revelation that Google's entire plan for making support available to customers is essentially useless to the customer. This begs some important questions:

Why is Google making products publicly available yet not providing customer service that meets even the minimum standards of today's online sales market?

Did Google know ahead of time that this launch was going to be such a massive failure, and so insulate itself from customers by outsourcing support to a company with no information, investigative powers, or powers of resolution?

If Google did not anticipate the failed launch ahead of time, why have they not yet instituted an improved Customer Service strategy to immediately remedy the situation and make affected customers whole? Do they not have enough money? Enough technical know-how? Do they simply not care? Are they not aware of the problem?

Who at Google is responsible for this failure in Customer Service? Have they been disciplined? How?

If anyone knows a journalist with a soapbox tall enough, this is the time to tip them off. It's scandalous at this point - scoop!

- Nothing on his promised email yet, but I'm not expecting it until this evening (FL): 5pmEST at the earliest, 8pmEST at the latest. Nothing by 8pmEST, then I'm going to ping him real quick with a follow-up to the last email he sent me. Nothing intense or drawn out, as I don't think it's worth it at this point. Just a reminder that he promised to get back to me today. That he was "very upset" about the state of my order, and that he would "personally" attend to it going forward. I'll copy you on it, and forward any response I get from him.
[Nexus 4 General] CTMeow:
For the half hour I was on the line, that is exactly the impression I got. The supervisor practically reiterated the same thing each and every time, don't worry guys, he understands our frustration! I'm clueless as to what to do now to be honest.
[Nexus 4 General] parelem:
I don't even care anymore, i'm tired of the bull****. I placed a new order which I'm sure will get here much quicker than the order from the 13th, they're not going to do anything to compensate us properly so I'm not even going to bother trying.
[Nexus 4 General] DowntownJeffBrown:
Yes you defiantly have a way with words I can think what I want to say but when I write it out it never comes out right. I think the group of us all had separate skills that just worked out well together in this situation. The questions you just outlined should probably be the starting point of round 2 when its time.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] WhenBearsReign:
You know, I know Gizmodo isn't the most reputable of websites, but this kind of story is right up their alley. A bunch of customers haven't had their orders fulfilled while people who ordered two weeks after them have? Perfect mudslinging story that would get Google's attention. I'm sure if you write them an email with enough detail and sources of information, they would definitely write an article about it.
[Nexus 4 General] dipdewdog:
Gizmodo, Engadget, Boy Genius Report, The Verge, Consumerist... take your pick, I'm sure they'd all jump on it.
[Nexus 4 General] [hfm]:
After I got off the phone with one of them about a week or so ago it was obvious they only see what we can see, just the ability to see any customer. I mean they can't even tell if we got the backorder email they depend on us to tell them. They are wholly useless outside of being an escalation conduit. Even that doesn't really seem to do anything.

Hell when I placed another order on the 27th it showed up twice in my play order history so I thought I made a mistake and canceled one. Turned out both of them were associated with the single wallet order. Grrrrrrr. So I placed a second order minutes after and the same thing happened. So now I have a total of 5 play orders. One for the 13th, and two for each order on the 27th. Wallet was showing 3 entries, one canceled for 27th.

Since my order on the 13th was supposed to ship that day I was getting a little worried of some **** up so I called and they basically couldn't tell me what was going on with it. And then just gave the usual about the order on the 13th. Thankfully I got that on Wednesday.

I still have two play store history entries for the one 27th order. Only 1 wallet transaction for it. They both link to that.

The whole experience from soup to nuts is confusing and filled with mystery. This should not be the case when you are taking what some consider large amounts of money from a customer. Especially this time of year when many people will take themselves top the edge to handle the holidays for their friends and family.
[Nexus 4 General] munchy_cool:
Submit a tip to android police on there website and they'll contact you asap
[Nexus 4 General] Euler MD:
My experience was crazy. First there was the 16 day wait. Then the 24 hours for the sum card and now I have to RMA my phone since it has dead pixels.
[Nexus 4 General] H4CK_H0PP3R:
Guys i lives in india...I know there is specific thread but need answers on urgent basis,

I will order from US to India by shipping N4 to my friends sisters home ..just waiting for his confirmation from last 10 days whether to ship or not ..

Problem is she will leave US on 28 dec for india..& now on play store its showing 6-7 weeks to ship means almost 1.5 months..I am confused whther to ship or not..

some saying just order it & then cancell if its not ships within time but i have some queries that :

I have no idea hows my frnds sister home looks like to arrange refusal note ...

how this UPS guys will recognise the note of refusal ? Suppose they not able to find out the note then what to do ???

& since now they mentioned shipping as 6-7 weeks means almost 1.5 months..so do you guys still thinks it will arrive before 28th Dec ??

& will UPS charge me shipping charges after cancellation ? or i will get full refund not single penny will get deducted !!

Is there any chance to ship order from shipping address to borderlinx address if she leaves US..so i will ship from bordelinx..

Please help me guys please its urgent ..
[Nexus 4 General] DowntownJeffBrown:
Wow yes man I'm totally with you on the confusing part. That's the most frustrating part because we just don't know anything about were our phones are. It just bad PR all the way around and we can't let them get away with that. Now with when I saw people that ordered on the 27th were being sent tracking numbers before us the people who ordered on the 13th I went from frustrated confused and mad to royally F ing pissed.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] PoisonWolf:
Did you guys notify the CSR that you were recording the call the entire time you guys were talkiing to them? I believe you need to let the other party know if you're going to be recording them....
[Nexus 4 General] idale:
Technically the activation kit for sale on T-mobile's site is for exactly your case (setting up a new prepaid line), it's just that existing customers can order a kit and use the SIM only to update our line. :) The "kit" portion includes a little setup booklet that you can use to get set up. You can activate by going online or calling in. You'll need the activation code from the kit, the SIM number, and the IMEI from the phone, along with the usual personal info.

I haven't ever done prepaid before so don't have any personal experience with it, but T-mobile's CSRs are always helpful so if you have any questions on the process once you get your kit in, you can call in and surely they can help make sure you're set up on the plan you want. :) :good:
[Nexus 4 General] munchy_cool:
it was a sting operation I guess :P
[Nexus 4 General] jMollys:
I ordered two sims from t-mo on Nov 21th, and paid from them, and still not have received them. bummer

---------- Post added at 12:47 PM ---------- Previous post was at 12:44 PM ----------

PLAN FOR THE WORST AND HOPE FOR THE BEST. Be prepared for the phone not to arrive within your timeframe.:(
[Nexus 4 General] lazinase:
The two 16GB I ordered on Tue shipped! OMG OMG!
[Nexus 4 General] WhenBearsReign:
We informed the person who initially answered the phone. Once we got transferred to a supervisor, it wasn't until about an hour into the conversation that he found out when I told him, "This call is being recorded for training purposes". When he heard me say that, there was an awkward pause and he told us we had to stop recording because it's "illegal to record them".
[Nexus 4 General] H4CK_H0PP3R:
@jMollys..hmm i know..badly confused..

@ ALL..

Can anyone reply me with your views ?? query posted on page no. 3216
[Nexus 4 General] Cwebb03:
Please for the love of God tell me you didn't. Because I really want to see a law that says you can't. It should a customers right since you're already paying for the phone and what not, and you don't even have it
[Nexus 4 General] WhenBearsReign:
I'm willing to bet money that there is no law against it, just guidelines within their offices that state you cannot be recorded for accountability purposes. It is illegal to record someone without their knowledge only in the event a) the other party's identity is given b) after being asked to stop recording you do not c) the recorded call is shared. If you don't do a, b and c are irrelevant.
[Nexus 4 General] [hfm]:
Add long as you have the person that initially answered agreeing to it you are probably fine. I am no lawyer, however.
[Nexus 4 General] cetkat:
Do they make the standard statement at the beginning that *they* can record your call? It was my understanding that if one party declares it and it's accepted, the other party is free to do so as well without any notification.
[Nexus 4 General] WhenBearsReign:
You see, I've never heard that and I will absolutely look into it because it would be amazing if it were true. I know a little bit about the whole thing because I had to look up this information before I started sharing prank calls on the internet back in my younger years, lol.
[Nexus 4 General] DowntownJeffBrown:
As far as the recording goes once the supervisor or floor manager or what ever we want to call him found out we were recording he refused to go any father and would hang up if we didnt we cut off the recording.

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] collin5022:
where are you located? what time did you place your order on tuesday?
[Nexus 4 General] DowntownJeffBrown:
I don't think people realize how long we were on talking to this guy or how we attempted every way possible to further our orders or get transfered to a higher level or any other of the questions we grilled him on. We tried everything between the group of guys on the call I think we covered everything. He didn't even believe he was really on a conference call till we all started to speak up. I bet he loved my introduction to the call the best ahhhaaaa. I kept myself rained in though... At times;)

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] WhenBearsReign:
Haha it was seriously a two hour call. I think the best part is that each person seemed to be fulfilling their own individual role in the call. Myself, I was the charismatic, keeping things on track guy. Tom was the bull**** flag thrower, the compiler of information and the agitator to get straight answers and Jeffery ended up being the rabid dog on a leash who you don't want to let loose.
[Nexus 4 General] CTMeow:
He seemed a little take aback haha. I guess we just wait until Monday at this point, I'm honestly out of ideas regarding what to do.
[Nexus 4 General] Euler MD:
I feel for you man.
[Nexus 4 General] chronus719:
Glad to see that at least some answers were gotten out of the conference call, namely how little they can actually do on their end. What with the guy getting angry about the call being recorded, is it going to be posted at all?

---------- Post added at 11:47 AM ---------- Previous post was at 11:42 AM ----------

Look at your sig, I honestly wonder how many people got devices with dead pixels in these first couple of batches. I have a couple dead pixels on mine and have an RMA out right now. Hoping that I can have my replacement device in the first half of this week.
[Nexus 4 General] PaisanNYC:
It isn't your responsibility to notify the floor manager he was being recorded, since you notified the CSR when you initially called. You officially notified the "corporation" of your intent to record. The CSR should have mentioned it to the floor manager before cold transferring the call. Too bad you didn't go on recording LOL They just don't want to be caught up in all their lies.

I hope you get a favorable resolution soon. Google really messed up.
[Nexus 4 General] lazinase:
I'm in San Francisco. I ordered at around 2:10pm PST.
[Nexus 4 General] CTMeow:
I hate myself for browsing ebay to see if I can just get myself a damn Nexus already.
[Nexus 4 General] munchy_cool:
here be my borked nexus 4

http://www.youtube.com/watch?v=5hnJbN6d_nc
[Nexus 4 General] Orange_furball:
Just wish I had a shipping confirmation like some other 27th people.

Sent from my Nexus 7
[Nexus 4 General] surferdude73:
If Giz is going to cover it, might want to edit that first sentence, as I don't think you meant that literally. I think you meant they just don't limit themselves to mainstream news, which as you point out, makes this story right up their alley.

Whatever man this isn't urgent. Buy one off eBay and pay the premium. This isn't your market.

URGENT is ordering your phone on the 13th from your home market and not having the phone, watching later orders be shipped, and not being able to get any answers.
[Nexus 4 General] [hfm]:
Unfortunately the answer to these questions is irrelevant. Don't waste your time trying to make any sense of this.
[Nexus 4 General] xur17:
Anyone that is still waiting on an order to ship from the 13th: You guys should really try (if you haven't already) contacting a bunch of online tech news blogs. I would think at least one would pick up the story.

Just write up a short(ish) blurb about what has happened, and submit it to as many tech news sites as possible.
[Nexus 4 General] snak3ater:
8GB not available for Pre order any more..

The last time i checked,it said 8-9 weeks to ship.

So it means that Google would first ship all devices till 8-9 weeks in US & then move to other countries?
[Nexus 4 General] rock7632:
That is not true, at least for me. I got shipping confirmation / tracking 4 days ago on Tuesday 11/27 and my tracking STILL says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated." and neither Google nor UPS knows where it is and both are pointing the finger at each other. Meanwhile, my card has been charged for the full amount as of 11/27
[Nexus 4 General] xur17:
I'm guessing they'll reopen it once they have shipped everything out, or in a few weeks when the preorder time has gone down. They probably didn't want it to go much over 2 months.

I'm going to try to compile some data from when people's orders are going through / being shipped. If you guys have a chance, please fill out this form:

https://docs.google.com/spreadsheet/embeddedform?formkey=dGhucUl4ZGdqS0tyUTNxWlYwLTV3akE6MQ
[Nexus 4 General] Arcturus55:
Well, an update on my LL3 situation. Last night I was at the door about ready to leave somewhere and a UPS truck rolls by at 9:40 PM and I finally get my N4 (16gb)..... I never received a single shipping confirmation and in my account/wallet it still says ordered 27th - Pending. So the lesson of the story for any new buyers is, don't trust a word level 1 CSR tell you. If sense something is clearly not right with your order show them you are frustrated and concerned about your order, listen to the crap the level 1 CSR spews, then request to speak to a supervisor. Even the higher level CSR barely have a clue whats going on, but they will actually give you some legitimate info that you can piece together on your own. I hope that all my fellow LL3'ers have received their N4's.

*EDIT* On a side note anyone know how to make it beep when you plug it in the charger?
[Nexus 4 General] kcbboy:
actually it hit 9-10 weeks before it switched to sold out so apparently that was the cap.
[Nexus 4 General] thomas.clark:
Yes. Post your data.

If you hang out anywhere else there are other N4 sufferers, repost the link there.

BLOW IT UP
[Nexus 4 General] housry23:
Wait.... How were you LL3 if you ordered on the 27th? Seems you got your device in the quoted 3-5 days they wrote when ordering. I think you're a little confused along with a lot of new guys. Just because you ordered a n4 doesn't mean your in limbo. Especially now. It states clearly when ordering the time you'll have to wait for your device. Limbo levels were made when those of us that ordered on the 13th that are quoted a 3-5 day window and then started getting backorder emails. Google couldn't answer questions and some people heard nothing at all. Not even a backorder email. I'm sorry but if you got your phone on or before the initial quoted time when ordering, you are not in limbo.
[Nexus 4 General] DowntownJeffBrown:
Good Catch Bravo Bravo

Sent From My Buttery Smooth LG Nexus 4
[Nexus 4 General] munchy_cool:
you missed his signature Ryan as you be on Tapatalk

Coming Soon - Nexus 4 (16gb) - 12:30 EST Limbo Level 3 (Nov 13th) - Backordered *Update received Nov 30th, late evening*
[Nexus 4 General] [hfm]:
Mob mentality in full effect.
[Nexus 4 General] xur17:
Here's the data:

https://docs.google.com/spreadsheet/ccc?key=0Al5mowhcpcLkdGhucUl4ZGdqS0tyUTNxWlYwLTV3akE#gid=0

Feel free to post the link elsewhere, or try getting it posted to the front of this thread.
[Nexus 4 General] CTMeow:
Did you manage to get an update on your order last night?
[Nexus 4 General] MatAuc12:
I. Call led for Canada , same thing
[Nexus 4 General] Ravynmagi:
Haha.. Yeah, I'll just stay up 35 more minutes rather than harass the poor customer service reps. I used to have that job once, I imagine they are a bit annoyed with Google too for not communicating this up front. :p
[Nexus 4 General] FatalityBoyZahy:
Thanks for banning me.
[Nexus 4 General] princebama:
Lol
[Nexus 4 General] kyokeun1234:
I love how people are saying they're sleeping and they're still online ;)
[Nexus 4 General] stopswitch:
Exactly, no one knows when it is.
[Nexus 4 General] phoneman09:
So 11am CST then? Just making sure
[Nexus 4 General] bluezz:
Same thing = 9AM PST?
[Nexus 4 General] jcgtreize:
Here in France (Euro zone):

Nexus 4 8GB = €299

Less french TVA (19.6% tax) = €240.40

Converted to US dollars = $304.50
[Nexus 4 General] frankied22:
Right. Get off your high horse. You are sitting here with the rest of us at 11:25 PST awaiting the release of the phone. Of course we all want to order the phone when it becomes available. We don't want to miss the boat and have them all sold out by the time we can order it because no one knew the time it went on sale. Everyone in this thread is excited to get their order in with Google. We like what Google has to offer with the Nexus 4 and are enthusiastic about it. Google should respect that, and at least be courteous enough to at least give us an exact time for the release. It's not hard and would assure people and save people from wasting time waiting around into the wee hours of the morning on the east coast.
[Nexus 4 General] Ravynmagi:
Coming some time between 12AM PST and 9AM PST. :)
[Nexus 4 General] stopswitch:
No one knows when it is. There has been reports of 12AM PST and 9AM PST. No one knows for sure, people are harassing Google Play's call line and getting different info.
[Nexus 4 General] ricey1986:
Just rang and got told with the hour don't sound very convincing though
[Nexus 4 General] lennshow66:
Wooohooo
[Nexus 4 General] Simer03:
either 2 am or 11 am central, yes...