yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] whewstoosae:
Still OG LL3 stranded in the dark. I really hope we hear something soon. I've done all I can on my end, all while they've done nothing but throw me into a CSR loop. I'm ready for this to be over.
[Nexus 4 General] edgeball:
2-3 weekers should be shipping out 12/12 - 12-18
[Nexus 4 General] SunkenShipwreck:
For those users who have received a tracking number without updated shipping progress: Has your bank account been charged the total? Strangely enough I haven't been charged as of yet despite receiving shipping information.
[Nexus 4 General] bartolo5:
Received shipping number, credit card has been charged and payment posted, UPS says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated." in a yellow bow, and UPS My Choice is sending me emails that this is being delivered tomorrow.
[Nexus 4 General] ceejay83:
You'll get charged. Takes a few days after it ships
[Nexus 4 General] [hfm]:
I don't know what to say there. Contact Google and ask for one. I'm surprised it isn't there as it was right next to the add to cart button on the 27th constantly. Maybe you caught it right when it was switching to a longer estimate range it changed throughout the day on the 27th as orders were being placed. From 1-2 ,2-3, 3-4..etc.. The assumption being that they know about when shipments were coming in and they were moving the estimate as they reached order volume milestones on each device.
[Nexus 4 General] DowntownJeffBrown:
Ahahaaahaaa
[Nexus 4 General] Pluto:
You can expect a small company to do this sort of mistake and this sort of disaster, but Google is one of the biggest companies ever, I didn't expect them to handle such basic thing so unprofessionally.

Sent from my Paranoid Android.
[Nexus 4 General] :
Where did you hear this? CSR? The automated response I got was no later than the 19th. So that's probably about right.
[Nexus 4 General] sn0warmy:
I cannot believe you guys are still dealing with this insane bull****. At this point I really would just cancel my order and wait until after Christmas. Google's inability to get this **** figured out wouldn't be worth any more of my time or patience. And I don't think waiting it out is going to get you anything on top of free shipping either.
[Nexus 4 General] PolishDude:
I ordered my 16gb around 4pm on the 27th, my coworker ordered his around 5pm on the 27th, we both got the shipped email on Saturday but when I checked the tracking info it showed the phone was actually shipped on Friday so both of ours are on trucks scheduled for delivery today :)
[Nexus 4 General] ed10000:
Estimated shipping time for new orders has dropped down to 3-4 weeks now. WTF? :/

EDIT: Wow, a minute later, and it has gone up to 5-6 weeks again. What?!
[Nexus 4 General] rock7632:
yes. I got charged for it last Tuesday when I got the the shipping notification email with tracking number
[Nexus 4 General] edgeball:
Googleplay support rep told me today
[Nexus 4 General] sn0warmy:
Unbelievable....

I mean good for you but this is just ridiculous. In my opinion, anyone who ordered on the 13th and are still awaiting for the arrival their phones should get them for free at this point. I know it won't happen but it would be the right thing for Google to do.
[Nexus 4 General] parelem:
if we even get our phones, we'll be lucky if they refund our shipping.
[Nexus 4 General] :
Yeah that was very odd. O_o maybe it was related to orders being refunded.
[Nexus 4 General] sn0warmy:
Yeah, it just doesn't make any sense and Google has no excuse.

I received my phone last Wed. after ordering on the 13th. Due to the buzzing and a slight bulge on the side I ordered an RMA unit Thursday night. It's already scheduled to be delivered tomorrow. It's crazy to me that Google can move this quick on those with RMA orders and those who ordered on the 27th but they can't seem to correct the simple issue of getting phones out to the few remaining people who ordered on launch day and haven't heard a thing.

I wish they would have received more bad press for this.
[Nexus 4 General] ed10000:
It's back to 3-4 weeks again. :confused:
[Nexus 4 General] Roxy:
Knowing that people who ordered on the 27th started to get their orders shipped out, I feel so bad for people who ordered on the 13th that still has not received theirs yet. :(
[Nexus 4 General] parelem:
shows 5-6 for me, but that and the bouncing around is due to browser caching

I'm not even getting replies anymore, the last couple I got were just copy/paste replies from their books. No help whatsoever.

Anyone giving Google bad press is basically signed their death certificate. Google is much too powerful for any news (especially web based) to publish anything bad about them, Google's retaliation would be 100x times worse.
[Nexus 4 General] [hfm]:
Hopefully it's just automated based on the number of outstanding orders. Including cancelations etc...

---------- Post added at 01:07 PM ---------- Previous post was at 01:06 PM ----------

If dumping cache exhibits the same discrepancies on reload it's probably caching in Google's stack.
[Nexus 4 General] scoutdamartin1:
I just received this, but I am a ll3 and I received shipping info from google Saturday and this just updated from ups
[Nexus 4 General] chronus719:
QFT. And LOL at that noob that tried to tell the LL3'ers to get out. Where do you think the "Limbo Level 3 Corner" thread got its title from? This thread. What are they trying to figure out? Details about the ORDER and their SHIPPING. Many have followed this thread for far longer than you, and thus have far more right to sway the course of the conversation.
[Nexus 4 General] asianxtreme:
I got a pending charge, not an actual charge yet. Received shipping email but no info on UPS.

I called Google and they said the charge usually comes off after a few days and then gets charged again after it has actually shipped.

People have to realize that a PENDING charge isn't really a charge on your card; it has to go through for it to count.
[Nexus 4 General] DowntownJeffBrown:
Thanks for the laugh I needed that about right now.
[Nexus 4 General] nex4:
Maybe this website will blog about our plight and get the ball rolling.

They did an excellent write up on the nightmare of trying to buy this phone.

hippowise.com/the-trials-and-tribulations-of-buying-a-nexus-4/

---------- Post added at 01:25 PM ---------- Previous post was at 01:11 PM ----------

I noticed the how quickly the RMAs are taken care of and yet it's like we 13th back orders don't exist.
[Nexus 4 General] rock7632:
You're lucky. Still nothing for me except for that damn yellow box on the tracking page after 6 days
[Nexus 4 General] chronus719:
The RMAs are taken from a separate stock meant specifically for fulfilling RMAs. Imagine getting a defective device and them not having the stock to replace it, and falling outside of the return window. That being said, I would guess there are so few LL3/LL2 people remaining that they could realistically pull what small numbers they need from there and ship them out to people that should have gotten their phone a long time ago.
[Nexus 4 General] Ibsonic:
Im just really, tired of all this, bull**** :mad:
[Nexus 4 General] DowntownJeffBrown:
My most recent email I sent concerning my LL2 order from the 13th

OK I'm starting to get really pissed off now. Tomorrow will be 3 weeks since I ordered and still nothing. This is completely ridiculous at this point. People who ordered their phone on last week are now receiving there order not even a week later. This needs to be fixed what are you going to do now that its been the 3 week bo period. Even though I never received a backorder email at all. I'm just so sick and tired of this. This needs to be figured out.
[Nexus 4 General] nex4:
It's surprising they seem to have their act together for the RMAs considering everything else that has happened.
[Nexus 4 General] dyslexicpenguin:
I've had the same thing. Got the "your order has shipped!" email at 2am on the 30th. No updates at all so far, other than a shipping label has been created. When I log in to UPS, it says the expected delivery date is tomorrow. I also received an email from MyUPS that it will be delivered tomorrow between 2:45-6:45pm. Yet, I'm hearing people getting updates that their package that shipped at the same time will be delivered today... Clear as mud.
[Nexus 4 General] oscartellez:
Me too, I was starting to worry! LL3 as well!!
[Nexus 4 General] CTMeow:
I just got an email that they're opening up orders in Canada today! As I'm still stuck in limbo with an 8gb, I'm going to try and pick up a 16 and see which comes first.. Hopefully one of the two will provide me with a new phone:highfive:
[Nexus 4 General] DowntownJeffBrown:
That's awesome Ctmeow. Good luck.
[Nexus 4 General] chronus719:
Did they say what time they'll start selling? I'm hoping they may update the US store as well and make bumpers available.
[Nexus 4 General] SunkenShipwreck:
We'll just have to patiently observe if anyone experiencing a lack of shipping information actually receives their device in the scheduled time frame.
[Nexus 4 General] CTMeow:
12:00 PST, according to Google ;)
[Nexus 4 General] Pluto:
That hippowise article was pure awesomeness.

Sent from my Paranoid Android.
[Nexus 4 General] CTMeow:
I could use said luck, I get out of school at 2:50 so it'll be a bit of a mad scramble.. Debating just going to the library to do it hahaha
[Nexus 4 General] derPianist:
Proof please.

Post that Mail.

Cant wait for the 2nd Batch to be Sold (Out) in Germany. :D !!!
[Nexus 4 General] CTMeow:
Not going to lie, I have no idea how to post the link.. But I have no reason to be lying, just reporting on what I got.
[Nexus 4 General] klutch:
so that means if u in the eastern time, @ 3pm u better be on the computer hooked up n order lol and good luck on your order bro. :D
[Nexus 4 General] ketjr81:
My charge from google is not pending, it's an actual charge. I ordered on the 27th, but no update on tracking so far just the label created info.
[Nexus 4 General] bartolo5:
Have you tried to create a My Choice account? I have no estimated delivery date when I'm logged out, but if I log in into My Choice it says it will be delivered tomorrow even when there is the yellow box on top. I get:

A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated.

Label Created On:

11/30/2012

Scheduled Delivery:

Tuesday, 12/04/2012
[Nexus 4 General] DowntownJeffBrown:
Here's the response to my email this morning: can we say cookie cutter

Hello Jeffery,

Thank you for contacting Google Play

I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.

Thanks again for your patience and understanding.

Regards,

Sarah*

The Google Play Support Team*

So I responded:

I have been sent to a specialist so many times now its making my head spin. Obviously nothing is being done to further along my order. Is this how a huge company like Google is run.

Regards

Jeff

The Pitchfork committee
[Nexus 4 General] MrLeon:
So...

After being in LL3, and receiving my phone this past Thursday... I lost it on Saturday as it slipped out of my pocket somewhere I am assuming.

If i tell Google, and order another... do you think that they will send me one from RMA batch or would i have to wait all over again?
[Nexus 4 General] JamesRC:
I feel for you man.

At least you've got an order in the queue though - I ordered on the 13th for delivery in CA, as I was there for 5 business days (the max Google delivery window) but had to cancel when I left CA and the order hadn't moved from pending.

I'm now back in the UK with no order on file and can't even get a pre-order in now - it's going to cost me more (rip-off Britain!) and will take weeks to arrive too... and the best I'll get is possible free shipping, in about 3 months when it's back in stock...
[Nexus 4 General] DowntownJeffBrown:
No you won't get a RMA device you lost it you will have to order and wait in line. Sorry about your phone.
[Nexus 4 General] jlear3:
I've also emailed Engadget about this with a link to this forum. Spreading the word beyond XDA will be the best option to get everyone their phones. This is ludicrous
[Nexus 4 General] ceejay83:
don't think it's accurate. somebody posted here that ups said delivery would be last week and they haven't received anything yet.
[Nexus 4 General] rock7632:
yep that was me. scheduled delivery date is still Thursday11/29 lol
[Nexus 4 General] MauriceZ:
I haven´t checked in since i got my delivery. How are my peeps from Nov 13th holding up? Everyone received their phone?

All I see is people from November 27 complaining and receiving their phones. I REALLY hope that people who ordered the 13th get their phone first.
[Nexus 4 General] shahram0:
Contacted Google in regards to my shipping status for a Nov. 27th order where it was shipped on Friday at 3AM EST but UPS still doesn't have much tracking information for it other than label was created.

CSR told me that she has no idea where it is and she has to contact shipping specialist for it. I informed them that the second an email is sent to me saying it has been shipped, I take that as it has left the Google facilities and not just has a label printed and is still at Google. She said she understands that and will get back to me as to where it is. I also told her that I paid $14 for 2-day Shipping, Friday 3AM was not the start of the business day and thus, 2 day business would include the Friday and Monday and thus I should either receive it today or tomorrow. If it hasn't left Google yet, I would not even be getting it by Wednesday and thus Google is ripping me off for having a shipping label printed for longer than 2-day shipping. She said she understands that.

I told her how can I escalate it if it indeed is not here by tomorrow, she sent me an email and told me to reply back to it if it's not here by tomorrow and she will look to refund my shipping fee.

Sigh. I feel so bad for people who haven't gotten their phones since Nov. 13th; these shipping issues have already driven my crazy and it's been a few days lol
[Nexus 4 General] surferdude73:
Yeah, it was good. Painful read though, as the first part of it made me relive the whole ordering experience.

Signature is full of win. :good::good::good:
[Nexus 4 General] Ravynmagi:
Based on my experience with the Nexus 7 launch, I won't be surprised if it takes multiple days before Google starts shipping the first Nexus 4 phones to customers. Hope I'm wrong though.
[Nexus 4 General] intern:
I think the anxious people are the ones who already sold their phones and are using backups.
[Nexus 4 General] taC nayN:
So it appears there is still a little hope in 20 minutes we can spend $350 or $300. However my gut is telling me Google changed the time for some reason to 9am and didn't give everyone the memo.
[Nexus 4 General] MizuhoChan:
Here's hoping it's on the store in 20 minutes. I'm so freaking cold, I want to go back to bed D:
[Nexus 4 General] ET3RNA4:
21 minutes ladies and gents...
[Nexus 4 General] boldt_action:
this.

Screenshot please
[Nexus 4 General] stopswitch:
Staying up to 12AM, is not a big deal for me.
[Nexus 4 General] neo76:
How about europe ? someone called the playsotre in europe to know when it will be released ?
[Nexus 4 General] ross1998:
lol i already sold my gs3 and using some motorola phone that doesnt even have camera,,,, but good news is it has full version of tetris
[Nexus 4 General] stormtroopercs:
it is for me... lol im dead tired!
[Nexus 4 General] c6comp:
Fantastic. You're all set then. Why are you buying this nexus?
[Nexus 4 General] stopswitch:
I've heard nothing about Europe times, unfortunately all we've heard or talked about is US Play Store releases. Hopefully they release them worldwide at the same time.
[Nexus 4 General] yumcax:
Yeah, I guess I'll stay up till 12 just in case.
[Nexus 4 General] stopswitch:
Yeah, if its not pushed by 1230AM PST, I'll take my chances with 9AM
[Nexus 4 General] ET3RNA4:
18 minutes...I can feel the Gorilla Glass 2!!!!
[Nexus 4 General] Dharms:
Time for a shower, let's hope I'm out in time.
[Nexus 4 General] heliumrepublic:
Like I said I'm certain some places will get it at different times either 12am PST or 9am PST.

Hopefully I have enough time to buy the bumper and not panic lol.
[Nexus 4 General] stormtroopercs:
if it's not released at midnight i'm gonna sleep.
[Nexus 4 General] ZehnX:
Im here on the East Coast in the US, is the official time still 12 PST 3am EST?
[Nexus 4 General] t-mizzle:
So want to go to bed. I'm going through hypothermia symptoms. Gotta stay up for another 20 minutes at least
[Nexus 4 General] CTMeow:
Few of us lingering around who still don't have theirs.
[Nexus 4 General] ketjr81:
Yeah, I signed up for the my choice account just now. Before I just registered with the site and never noticed anything.

I have the scheduled delivery date of 12/04 as well.
[Nexus 4 General] bartolo5:
There are people on androidcentral on this same situation reporting that UPS is now sending emails saying that package is 'out for delivery' and had estimated delivery date for today.

Example: http://forums.androidcentral.com/go...-27-order-status-tracking-12.html#post2393074
[Nexus 4 General] jakejm79:
I believe all people that ordered on the 27th are in the same boat. You can take the email from MyUPS with a grain of salt, an 'estimated' arrival date is calculated based on when the shipping label is created + shipping method (i.e. in our case, label was created before start of business on Friday, 2 day air puts it at Monday delivery, so on Sunday we get the email from MyUPS since its 24 hours prior to delivery. U{PS assumes that the selling business ships the item out within 1 business day of the label being created). What should happen is between Friday and Sunday the item should have an origin scan and begin it's trip and the delivery estimate will be updated accordingly meaning it's now accurate.

What appears to be happening is that after the label is created the items are not being packaged up and scanned at origin in a timely manner, now whether this is Google jumping the gun and creating shipping labels/billing info before UPS Logistics (they are handling the packing of all N4s for Google) are able to timely fulfill them (or even have N4s to be packed up) or if it is down to UPS Logistics not able to deal with the large number of orders and process them in a timely manner. Either way it isn't right and especially since Google billed (not pre-authed, charges actually posted to customer's accounts) these customers on 11/30 and it clearly states that you wont be billed till the item ships (and that Google is both responsible for the shipping and billing of the N4s). Imagine walking into a store to buy a 12 pack, the beer is sold out but the clerk says they will have some in 1-2 weeks, you walk back in the store 3 days later, clerk says they have your beer, you hand over $20 and then the clerk says the beer is on the truck out back, come back next week and you might be able to pick it up, btw I'm keeping your $20. You wouldn't stand for that.
[Nexus 4 General] klownkillah:
Hand over the Nexus 4
[Nexus 4 General] parelem:
Google never physically had the phones, UPS is solely responsible for the logistics of these.
[Nexus 4 General] jlear3:
*Google opening up n4 sales in Canada today, more phones sure to ship before ones ordered on the 13th doesn't enrage anyone else?
[Nexus 4 General] CTMeow:
Can't believe I didn't remember that episode this whole time. Brilliant.
[Nexus 4 General] halfatwin:
Has anyone noticed that the shipping time for n4 16gb changed from 6-7 weeks to 5-6?
[Nexus 4 General] grubbster:
This may be true, and I believe it is, but UPS denies all responsibility and says you must contact Google. Unfortunately Google says they are shipped and you must talk to UPS.
[Nexus 4 General] aelole:
No one can help me?
[Nexus 4 General] jlear3:
Not really help but best luck would be to use Canadian website as it goes up for sale in 24 minutes.
[Nexus 4 General] ketjr81:
Yeah that sucks, it also looks like there is no clear answer as to why or what is still going on with those orders? I see they talk to a CSR and get a run around pretty much. I definitely feel they need to receive and shipment ASAP with free shipping and some sort of compensation.
[Nexus 4 General] jakejm79:
Whether UPS is handing it for Google or not, Google accepts responsibility for shipping of our orders so they should be held responsible.

UPS Logistics side of things is meant to be invisible to the customer, we order from Google and item arrives via UPS, until something goes wrong with we have no idea that the people we give our money to never actually have the item.

I'd argue if the item was never provided by the seller to UPS that the seller never fulfilled their obligation to ship it. Hell I know if I sold something on ebay and it was never scanned by UPS that if the item never arrived it would fall on me whether I made a UPS label or not.
[Nexus 4 General] Ibsonic:
Just for those people who dont understand the post above. For all those Batman lovers..

https://www.youtube.com/watch?v=_iKoy0Qwh-g

Maybe we should do the same :D:good::p
[Nexus 4 General] grubbster:
I think the reply you got the first time was to try a proxy instead of vpn. Shipping charges are the same anywhere in the USA. $13.99
[Nexus 4 General] farble1670:
that's too bad. i ordered on the day of the 2nd stocking, and i received a shipping notification on friday. i was hoping that meant something, but i guess not.

i will sure as hell call and try to get my shipping refunded. if they send me an email that says it shipped and it takes more than the 2 days i paid for, they should refund. they shouldn't send "shipped" notifications until the item actually ships. duh.

i think it's BS i was forced to pay for 2 day to begin with. people pay for 2 day to get their package in 2 days, not when it's going to ship out sometime between now and 8 weeks from now. not to mention, throwing us a free shipping bone would have been a nice start at an amends considering how they botched everything else.
[Nexus 4 General] beeboss:
Guys, please help me ! I ordered N10 on 26th (exactly week ago) and N4 on 28th , both orders are shown in wallet as "google receieved your order" but today money paid for N10 came back to my credit card ... still the order is shown in wallet as "google receieved your order" . Does it mean that my bank cancelled my operation and my order is canncelled by Google , or google will take this money back when the device is shipped ? Should I just wait or make a new order ? Thanks for help!

Отправлено с моего GT-I9300 через Tapatalk
[Nexus 4 General] parelem:
Why do you guys not understand how an automated system works? When UPS created the label, they scanned the label and attached it to your Google order. Google's database sees that you have a new tracking number and sends out the email. They don't have someone sitting there looking up every UPS tracking number they get and writing emails according to the status of the tracking.
[Nexus 4 General] grubbster:
Yes, I believe Google view the status "shipped" differently than we do. I contacted the "middleman" directly and I must say they do enjoy their anonymity.
[Nexus 4 General] skyler17:
I'm in the same boat. Said that it shipped but it hasn't