yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] barondebxl:
The situation or what i said?
[Nexus 4 General] shojus:
Here is my situation... I was told, just like everyone, that the sales were to be started at 12:00 EST (I'm from Michigan) and I just happened to be F5ing the hell out of my keyboard praying that they MIGHT start early and they did so I snagged 3 16gb on the same order(so I thought)... and then that order just timed out so I kept on trying different combinations to get at least one and was having major issues but I somehow ordered 5 16gb and ended up cancelling the other two that I did not need. So I had the 3 16gb Nexus 4's(seperate orders) in the "shipping estimate stage" and then I got a backorder saying that they could not fulfill any of the 3 orders that I placed for (1) device per order yet I was within the first 5-10 min of them starting the orders... So I just said screw it and I will cancel two of the three and just wait my 3 weeks for just MY personal device cause it trumps my woman's and her mom's other two that I don't care to be responsible for anyways... So I called Google and had them "attempt" to cancel 2 orders and he could only cancel one successfully?? He said it may be because it is already in the warehouse to be shipped so I just hung up and tried to cancel BOTH of the other orders cause I was just pissed at Google and didn't even want ONE anymore but I couldn't even cancel them so if you can't cancel your orders manually then they are probably shipping cause this is the e-mail I received after successfully cancelling an order and another after unsuccessfully cancelling an order so if any of you have multiple orders because of their glitch than you may just get one????:fingers-crossed::fingers-crossed:
[Nexus 4 General] Red Wolf:
ohh man another queens guy getting it and i am no where lol

i am in the same boat, i ordered at 11:35AM EST, it seems like whoever ordered first they will be the last :rolleyes:
[Nexus 4 General] Kairuns:
Simply awesome!

BTW, my 16GB is still pending. From San Diego CA, Order Date: November 13, 2012 8:35:12 AM UTC-8
[Nexus 4 General] Mr.Fahrenheit:
I suspected that those B/O's would be sent out mostly to people who had a confirmation.

This makes me think that for us early buyers, the order is either a ghost order, or it actually moved through the system so fast that it is shipping, and the reason for no notifications would be the DDoS attack of the wave of people ordering after the fact, therefore screwing with all the emails.

I'm betting on receiving a lot of these emails after the fact, maybe not receiving any at all.

I base this solely off the confirmation theory AND a late email I received from a rep (12+ hour delivery) which was supposed to be in my inbox within 5 minutes.

There still may be hope!
[Nexus 4 General] ryanbmw51:
Well even though I got the backorder email my status still says shipping estimated for today. So im still holding onto hope that I get a shipping email sooooooon. Wow. No work done at all today. Lol
[Nexus 4 General] booyakasha:
Went to school at St. John's...miss Jamaica :(
[Nexus 4 General] randomblame:
Still no email either way for my two 16gbs ordered at 8:46 PST on the 13th
[Nexus 4 General] Mr.Fahrenheit:
I'm surprised I was able to concentrate on taking a test today, even though I got 78% on it :/

This whole thing got to me...
[Nexus 4 General] FISKER_Q:
As you yourself said the fact that there is exclusive access to a single resource by automagic prevents the issue you describe from happening.

It doesn't matter if you have "proxies" marking the purchase on your behalf, at the end of the day, one request will be handled, then another, and so forth.

Resources overrun = resources not working, not "resources don't know what time it is and can't figure out if X or Y was first"
[Nexus 4 General] brandont218:
You'll get yours man.. Did you receive a back order e-mail? Just gotta stop checking the status non-stop.. Go do something else and come back to it later or wait till tomorrow..
[Nexus 4 General] booyakasha:
I feel like us really early orderers (sub 11:37/8 EST) are the ones left in limbo
[Nexus 4 General] BaronInkjet:
Just checked UPS website again. Delivery now scheduled tomorrow by end of day. :good:
[Nexus 4 General] haydonxda:
That's one way of looking at the problem. And if that's the way you go about solving it, you have a very simple solution which doesn't scale. I've written transactional software across a cluster before and there are ways of splitting up the problem. But yeah, it's non-trivial.
[Nexus 4 General] norazi:
i ordered pretty much around 11:40 and again at 12:10 , and both orders are shipped
[Nexus 4 General] booyakasha:
It just logistically doesn't make sense to me. What was your order time. HOW ARE THEY GOING ABOUT THIS!!! I MUST KNOW!!!!!11
[Nexus 4 General] Argenist:
It's pure and simple.. Google doesn't have a handle on this.
[Nexus 4 General] booyakasha:
thats my point....

PS this thread is doing wonders for my posts/day
[Nexus 4 General] magnumrt562:
HAHAHAHA! Yes!
[Nexus 4 General] frankied22:
That's what it feels like.
[Nexus 4 General] mayurolla:
I ordered at 10:50 CST and still have nothing...
[Nexus 4 General] dwd3885:
Ordered at 10:52 CT and no emails yet. Figure I'll get a BO email soon.
[Nexus 4 General] norazi:
it makes sense if you dont think of google as one store with one factory and one call center

google probably has multiple (50+) warehouses, call centers, servers, etc... not everyone is getting their item from the same place...

it doesnt matter if you ordered within 1 minute of your neighbor down the street... when there is literally 100,000 people trying to F5 and order at the same time, the system probably sticks you in a different server queue as your neighbor since in 2 seconds, there is 10,000 other people who try to order before you''since you ordered from a different server, you get stuck in a different shipment center queue
[Nexus 4 General] pitchshifter:
LOL....care to take the over under on that?
[Nexus 4 General] NICEGYPT:
Google stole our money and they closing the company :))
[Nexus 4 General] mohit1234:
I ordered at 11:44AM EST and have only received the order confirmation email. Nothing else, not the shipping nor the BO email.. no idea what to do now :/

Do you think it will be of any use calling up and asking the CSRs?
[Nexus 4 General] mchimney:
11:40ish and 12ish est. No shipping or backorder email
[Nexus 4 General] kcbboy:
If the whole thing about EVERYONE receiving a backorder email and not all of them are really backordered then I just cancelled my 16 gig for no reason.
[Nexus 4 General] pitchshifter:
and still Amazon ships the new kindle fire early....
[Nexus 4 General] luckylui:
UPS SOLUTIONS FACILITY has all the units in there whse. From there they ship it all out. Its not in a Google facility..
[Nexus 4 General] ManOnTheMoon:
got a tracking number and all.

this is my ordering date.

Nov 13, 2012 11:52:22 AM CST
[Nexus 4 General] 2015Ducatimulti:
yeah I order 11:45am Est and have not received anything from google about my order:confused:
[Nexus 4 General] Red Wolf:
exactly but why google why !!!!!!!!!!!!!!!

lucky guy :silly:
[Nexus 4 General] unkn0wnz:
How long ago did you get it??
[Nexus 4 General] vita10gy:
But you're missing the point. The problem isn't impossible to solve, it's just impossible to solve well. You have to pick a balance between an exacting count and people's browsers timing out before their order gets in because they're in a 2 hour virtual line to see if they're going to get one.

Your suggestion is so unfeasible that it's tantamount to to a non solution.

I say again, handling this many people racing to limited resources and expecting everything to update in real time is a very very non trivial problem to get right. You pretty much have to swap real time accuracy for speed.
[Nexus 4 General] Geo411m:
Same with me except I ordered 1 minute before you. I would just wait till tomorrow, who know's we may get a tracking number in the middle of the night.
[Nexus 4 General] ninjames:
Asking again: do any of the people who have a scheduled delivery of Friday on the UPS website have just the origin scan in Kentucky, and not the departure scan?
[Nexus 4 General] Roxy:
If you do decide to call google play support... try getting a male representative to talk to you.

I swear, most, if not all of the female representative I talked to are so damn cluless; way more clueless than the guy(s)!

This is based on my experience, obviously... but I'm not kidding.
[Nexus 4 General] pitchshifter:
I wouldn't worry too much, I haven't seen single person who got a shipping notice after the BO email yet.
[Nexus 4 General] magnumrt562:
Negative... But if I get back ordered(for real), I am buying a damn Lumia 920... I don't need Instagram anyway!
[Nexus 4 General] FISKER_Q:
Yeah of course it's not trivial.

But these systems are not dependant on whether or not they have experience in ecommerce, though i suspect they have more than enough experience in that department.

It's a solution to a problem they probably have dealt with on several occasions.

That it then to be used serving a storefront is really of little concern, they should've been able to handle the task, and they couldn't.
[Nexus 4 General] astromanic:
how are they supposed to try. ask to speak to a guy lmao?
[Nexus 4 General] rashad1:
I ordered at 8:47 PST / 11:47 EST on November 13th...no emails yet...I'm guessing its on its way and I will be sent tracking between later tonight and after it's delivered.
[Nexus 4 General] pitchshifter:
funny thing, female reps always seem to respond better to me...hmmmm..
[Nexus 4 General] aimetti:
What's the weight of everyone's package 1.1 lbs?
[Nexus 4 General] MaxCarnage:
The only one being punished in that scenario is you.
[Nexus 4 General] Raptor5150:
What level is your charisma stat at?
[Nexus 4 General] akhan47:
Someone in the UK thread did, also someone on this thread earlier if I remember correctly.
[Nexus 4 General] pitchshifter:
ha..tell me how the lumia 920... I might join you
[Nexus 4 General] raycpe:
sorry
[Nexus 4 General] chrisjcks:
hey guys,

THE PLOT THICKENS

Google have just told me I have 3 orders even though I ordered one.

I knew of only 2, but one was automatically cancelled by Google themselves, (the 3rd doesn't even show in Google wallet or my play store orders)

Apparently, due to the massive failure in the website - all those constant clicking of buy on the website has ordered more than one!

Anyway - I suggest everyone check with support, because this 3rd order didn't even show on my account, I would have been mega angry if 2 payments came out.

-------

Hello,

I apologize for the inconvenience but in our system it shows that there are three orders, which one was canceled*<order no>, the other is delayed*<order no>, and the other is being shipped <order no> We can go ahead and cancel the other order that is delayed at your request. In our system it shows the tracking number for your device is*<tracking number> but looking it up *shows no information, so hopefully TNT will be updating it soon but your device is coming

-------

Also, even though I received the BO email and no TNT tracking dispatch email - Google gave me the tracking number, so surely it's on its way - right?
[Nexus 4 General] Alejleva:
California, my Nexus 4 8gb will arrive tomorrow at the end of the day. :laugh:
[Nexus 4 General] Roxy:
I usually just call back, and hope that the one who answers is a guy.
[Nexus 4 General] raycpe:
I would give you the weight of my package,,,,,,,,but I don't want to embarrass anyone :p
[Nexus 4 General] MaxCarnage:
I agree; female CSRs usually try harder to take care of customers and I always prefer dealing with them. Maybe its a maternal thing. ;)
[Nexus 4 General] 7he Messiah:
Too easy.

Yes, mine's showing 1.10 lbs as well.
[Nexus 4 General] pitchshifter:
Very High, clearly didn't leave enough points for luck or...I WOULD HAVE A DAMN SHIPPING NOTICE
[Nexus 4 General] K Rich:
What email address is everyone using to get an ACTUALLY response back, not an auto generated one
[Nexus 4 General] kcbboy:
I have the departure scan. Got it a couple hours ago.
[Nexus 4 General] redapex:
I will say I got the back order email, but I still show a estimated ship day for today. I ordered my GNexus from the Play Store about two months ago and they were really bad about getting me my tracking info. I finally got my tracking number on 30th around 10am and the phone was delivered around 4pm the same day. Crossing my fingers the same thing happens here... Only difference is I signed up for UPS My Choice after ordering the Galaxy Nexus and UPS had the tracking number in the system and kicked it out to me way before Google did. I still use the service but I've gotten no such updates from UPS this time.
[Nexus 4 General] jnewman1991:
Usually the same way for me too, until I called google. I called and got a woman who put me on hold, 20 minutes later I am connected to another person and have to explain my problem again. She puts me on hold, so she thought. Instead I got transferred to there little satisfaction survey. Third time I got a guy who answered my question to the best of his knowledge and then successfully transferred me to another woman who was higher up than him. This woman answered my question the same way he did, but spoke really really fast so I had to have her keep repeating herself.
[Nexus 4 General] ManOnTheMoon:
Order Receipt

Tue, Nov 13, 2012 at 12:10 PM

time shipped

Thu, Nov 15, 2012 at 3:38 AM

just waiting on confirmation of delivery for tomorrow

it just says Louisville, KY, United States	11/15/2012	5:09 P.M.	Departure Scan
[Nexus 4 General] jjcore:
Were you charged for more than one on your bank account?
[Nexus 4 General] Roxy:
I dont know then. Maybe it's a gender thing - but the guys I've talked to have been more helpful than the females I talk to.

The female give too much of a generic answer, and they tell me " I don't know ... " a lot.

A lot of " uhhh " and " ummm " if I may add.
[Nexus 4 General] milkisgood123:
I am part of the group that ordered early around 11:45ish am EST (8:45ish PST). I also only received a confirmation email and NO backorder email and NO shipping email.

I called customer service at google play and they told me my order was processed and I should receive my tracking number either later tonight or early tomorrow morning. But the item is definitely coming to me.
[Nexus 4 General] chrisjcks:
No charges have even come out yet.
[Nexus 4 General] mlemonds:
with ups are there any reference numbers that correlate to anything that you can find on your google order?
[Nexus 4 General] FISKER_Q:
But it doesn't have to update in real time, at all.

Yes i'm dumbing it down, but you're simply refusing to look at it from any other angle than trying to solve it the perfect way where everyone can order at the same time and accurately get their orders confirmed/denied in a second.

Either way, i suspect there had been more than enough time to do these checks before sending out confirmation emails, it took half an hour or so for them to arrive, surely you don't also think that it's impossible for them to do a post-order sanity check before confirming it? Isn't that what that entire confirmation is about?

Lets not beat around the bush anymore, Google messed up, and they should've had the experience to deal with it, end of discussion.
[Nexus 4 General] pitchshifter:
play account gmail.
[Nexus 4 General] YoungAceAtlanta:
You'll get your tracking number whenever the label is printed.. which means you'll have your tracking number before Google send it out via their mailing systems..

Works wonders.. kinda ruin a surprise if someone trying to send you something tho
[Nexus 4 General] astromanic:
i got an auto generated one. and then a response right after
[Nexus 4 General] kcbboy:
you just reply back to any email that you've received from a rep or go on google play and click on help center on your purchase history.
[Nexus 4 General] egyptiangodseth:
not true, i ordered mine 8:34 PST, and its scheduled for delivery tomorrow...o course i could just be lucky there
[Nexus 4 General] haydonxda:
So here's the thing - the "devices" tab is the only one that the Google Play Store has to care about a level of inventory. Everything else they sell on the store is a virtual and unlimited resource - no stock level counting required. There's only inventory management with this one aspect where they sell physical things. And it probably works just fine for everything but mega release days with limited stock. I'm not sure it'd be a good business decision to invest the resources into fixing it.
[Nexus 4 General] Ranguvar:
You guys might appreciate this:
[Nexus 4 General] kangxi:
Woohoo! My phone is now in Jacksonville! I still can't see that it says it will be delivered tomorrow though. I'm in Orlando, having it sent to my job.
[Nexus 4 General] lyricez:
I ordered first at 1136EST/836PST AM and got confirmation e-mail for that order 20 minutes later with that stated time. I later ordered again around 6PM EST PM for a friend of mine and got a confirmation e-mail instantly. Around 229EST Pm today I got a back order notification. I am hoping it only applies to the order for my friend..but who knows.

Still haven't received anything as far as a shipping conformation. Nothing from UPS My Choice either.
[Nexus 4 General] jjcore:
If they're both shipping to you, whose to say which one was backordered, if you catch my drift ;)
[Nexus 4 General] Jasonator:
Have non of you ever bought a ticket from TicketMaster? They have a way to sell the exact amount of tickets and seat placement per venue with never I hiccup. For those of you that don't know.....when you add a ticket to the cart, you have 3 minutes to complete your transaction. Meanwhile that ticket is taken out of "inventory" until it is either paid for or rejected. It is as simple as that. There no algothrithms needed, no special accounting....a simple website such as TicketMaster. If they would have used this method, you all wouldn't be (and I include myself) crying like spoiled ass little "Cartmans"

Sorry but I have been reading this post for 2 days....almost every single post...over 1000 pages of speculation, guessing,misinformations and just plain idiocy. I have refrained for 2 days on saying something, but I received the dreaded B/O email and was confirmed by 2 different reps. I only bought the phone because at lunchtime I was bored and as soon as I pulled up the page to order I was allowed with no errors or kickbacks and took it as a sign. Then I got stood up last night to sell my Gnex....another sign. Good night have fun with your new toys.....(jealous)
[Nexus 4 General] FISKER_Q:
LOL, good one.

I can tell you already now that not only is it a good business decision to "invest the resources into fixing it", i can pretty much guarantee you that this will not happen again if they have any sane people running the company that is.

The amount of money they've spent on the issue sofar will probably by far exceed the costs of implementing this correctly to begin with, and that's not even discussing costs it may have had on their image as a whole.
[Nexus 4 General] luke_c94:
Well it's the 16th here now and my shipping estimate still says the 15th... No emails except confirmation of order and backlog :rolleyes:
[Nexus 4 General] ryanbmw51:
Dang. I'm in winter park and got the BO notice. What time did you order? I was kind of late. 3pm est
[Nexus 4 General] Mr.Fahrenheit:
I love how the CSR guy said that they were sending out B/O emails tomorrow and yet people are getting them today.

Is this a trend I'm seeing? They always say one thing, but it ends up being another.

(Sale start at 9? NOOOOOPE try 8:30 MUTHA*****!)

I'm hungry ʕ •ᴥ•ʔ
[Nexus 4 General] norazi:
google has maybe 50 warehouses... amazon probably has 1000...

google is an internet search company that just happens to sell 2-3 models of phones

amazon sells and ships thousands of items every hour
[Nexus 4 General] luckylui:
Good thing for adderall! I'm surely staying up to receive this puppy. ;)
[Nexus 4 General] snickerpop:
Good News: UPS says my phone is scheduled to be delivered tomorrow by the end of the day.

Bad News: Focusing in class tomorrow might be hard
[Nexus 4 General] pitchshifter:
you're almost making it sound like Google should have consulted with someone like amazon before undertaking the launch....
[Nexus 4 General] FISKER_Q:
Though you'd figure that a company doing so much data storage and processing, would know how to process data in a timely sequential manner.

Guess not :)

Anyway good night for today, hopefully we'll get some more information from the US during the day.
[Nexus 4 General] lpasq:
google is an advertising company
[Nexus 4 General] ninjames:
See, I don't have a departure scan, but I still have an estimated delivery of tomorrow.
[Nexus 4 General] lyricez:
Lol.. that's exactly what I was thinking. Seeing as he couldn't get an order in when he tried 3 hours before I got one for him, regardless of which one comes first.. it's mine. :p
[Nexus 4 General] richteralan:
Called Google CSR again and they told me if I didn't receive the back order email, my device is on its way.

Is it trustworthy?:eek:
[Nexus 4 General] Mr.Fahrenheit:
Psht! Google? Asking for help?

NONSENSE!

NONSENSE I TELL YOU!

How were they NOT expecting this much traffic given the price and specs of the phone?

Google is either ****ing clueless or took its chances and risked it, and soon will pay for it.
[Nexus 4 General] chrisjcks:
I'm VERY worried.

The one that has been dispatched is the one that's not even on my account, its not in my wallet or in my play store orders - I've also never had a conformation for this order.

Why do I get the feeling that they are gonna send me the 8gb model and not the 16gb I ordered?

I read someone else had already recieved the wrong one in similar circumstances and this situation of mine sounds very similar.

This experience sucks!

Mod edited
[Nexus 4 General] heat361:
It is unlocked ,but you won't reach top data speeds on both att and T-Mobile. It does not support hspa+ on the 1700mhz band
[Nexus 4 General] unkn0wnz:
No
[Nexus 4 General] MaxCarnage:
Absolutely anything said by CSRs is questionable at best.
[Nexus 4 General] ptrm2:
My Google rep said that it may take up to 3 weeks but it also might ship earlier and I will get a tracking number if it does. Considering I ordered at 3.30pm pacific I doubt it will be an early shipping for me.
[Nexus 4 General] Antiflash:
There's simple no excuse. If Amazon can do it. If newegg can do it. Why the company with most computational resources in the world can't?. Have you been on a midnight Black Friday sale of newegg. The stuff get out of stock in seconds but the lucky people who complete the checkout are almost for sure to receive their gadget on time. If you luck out, your just have an out of stock notice during checkout. No server errors. Another example: One year ago amazon handled the Touchpad fire sale without a problem. They had announced that they will sale their stock all at once at fire sale prices. They put their stock in a "gold box" deal on time, it lasted a couple of minutes and again even with all the internet trying to get one, no server errors, no slowness. And if you got to finished your order, you got one. Guaranteed. I mean, last year Thouchpad hunters were crashing single site that had HP Touchpads for sale. Except Amazon of course. No check out errors, no back orders and delivery on time.

Google has no excuse. It is infuriating to see them claim "Due to overwhelming demand".
[Nexus 4 General] Red Wolf:
I called thm and now sent em an email which is seems like a bot lol, in 5 sec i got reply back
[Nexus 4 General] norazi:
yes, even though an employee of google told you one thing... since i post all day on XDA, i have better knowledge of the inner workings of google/ups logistics
[Nexus 4 General] kcbboy:
it does not even support the 1700 mhz band at all. It's only quad band.
[Nexus 4 General] barondebxl:
Who knows. Is your order still pending on google play?
[Nexus 4 General] ryanbmw51:
Hey I know you. Padawan on my note 1!!!! I'm kind of in your boat too. I ordered about 3 hours before you but I think its still too late :(