yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] jakejm79:
Google is 'printing' labels and lining their pockets at $400 a pop and they don't even have the phone available to be shipped out.

I wonder how well this would go over on ebay if the sellers just took peoples money and never sent the phones out, oh wait ebay is a capable online company and have already addressed and taken care of that....
[Nexus 4 General] WhenBearsReign:
Is it Jasmine? She told me the same but I never heard back from her.
[Nexus 4 General] 1337sause:
My order history vanished my on bank account. Yipee.
[Nexus 4 General] Cwebb03:
Well I got on a conference call with UPS, and UPS said that they have an investigation about it and it will take up to 8 business days for them to find out where it is (but it should take only 4-5 days according to him). The CSR was great, she stayed on the line through the whole time, even defended me sometimes, and didn't give me the BS that she doesn't have a manager. I also found out that there is apparently no way to upgrade shipping, however the manager and the CSR said they'd speak with a shipping specialist (I'm not holding my breath). But after the UPS investigation is over I can get a refunded shipping cost from UPS. The info after I placed a claim said the package was in the nearest "big city" (big enough to have a UPS customer service store), but the UPS guy said that just where it SHOULD be, not where it is (the CSR was with me in thinking that it was where the package is). Still though, this is the first CSR that actually gave me some good info and got me on the line with UPS! So I gave the CSR (Shanise) a good review while still giving Google crap at the end (saying she's the first good CSR I spoke to). Hopefully my package gets found sooner than later and I'm eligible for the refunded shipping. If I think of anything else I got from the call I'll post it later.

Edit: If you can, I'd advise making a claim from the UPS page and calling Google about it. I think the only reason I got sent to the UPS line is because it was supposedly about 20 miles from my house, and that's the only thing the CSR could see. Regardless, I might get a refund and the feeling that SOMEONE is on my side. Hopefully they find it soon and I get it, or Google ships them out
[Nexus 4 General] jakejm79:
I bet you a nexus 4, there never even was a package to get lost in the first place. Google shifts blame to UPS, UPS says it will take a week+ to do an investigation, buys Google another week.
[Nexus 4 General] WhenBearsReign:
It hasn't vanished, Google will not actually charge you until the product ships. You're fine, you just have to wait. To be honest, I can see the arguments of people who got tracking numbers to a product that doesn't technically exist, but the only people that are really getting screwed are orders from the 13th. Everyone else who ordered after that knew the time frame of when they would be getting their device and shouldn't expect it before the estimated time frame.
[Nexus 4 General] @rbiter:
Yeah that and 4 kernels to choose from.

I voided my warranty.
[Nexus 4 General] jvanlew:
FTFY ;)
[Nexus 4 General] thomas.clark:
Post bookmarked. Any chance you got a UPS employee ID # or Play employee ID#?

I'm so cynical at this point that I wonder if it was UPS. Need a break.
[Nexus 4 General] klownkillah:
did you remember ordering the item from amazon?

#southpark
[Nexus 4 General] jakejm79:
At least Google hasn't stolen $400 of your hard earned money.
[Nexus 4 General] thomas.clark:
Confused.

To clarify, are you saying Google has withdrawn and kept $400 from your account. If so, on what date did the transaction take place? Are you able to screengrab it for us?

EDIT: I see it was withdrawn on the 30th. In the odd land of Limbo, doesn't seem unreasonable that you haven't gotten clear tracking info yet. Certainly not ideal, nor within the 2 day delivery window, but in perspective it's a relatively short wait. I would still be pissed though.
[Nexus 4 General] rock7632:
I ordered on the 13th, got shipping confirmation email on the 27th along with a permanent charge on my card and 7 days later I still have the same yellow box on the UPS tracking page and guess what? No phone yet
[Nexus 4 General] klutch:
damn my cuzing is one lucky bastard lol ,he was on ebay and he just finished just now with a pic telling me he got a N4 on ebay for 300 on a bid and he will get it on friday thats a nice rub in the face he did me SMH
[Nexus 4 General] jakejm79:
I did a while back, but here it is again, posted on 11/30/2012. And this is a final posted transaction, not a pending one.

I'm not pissed over the time frame, I ordered and received a confirmation with a 1-2 week window, allow another couple of days for shipping, I never expected to have it for at least 1.5 weeks, probably closer 2.5. My issue is that they have taken my money when it appears they have no intention of shipping my phone anytime soon. If the tracking info was the same yellow box yet my card wasn't charged until the origin scan I would be perfectly happy, assuming it actually made it to it's origin scan in the original 1-2 week estimate.

I have ordered hundreds of items online, sometimes tracking info does takes a while, but once my card is charged the package in normally en route withing 24 business hours.
[Nexus 4 General] Cwebb03:
Nope, that would have been a good idea. She actually sent me a follow-up immediately after. I reiterated that I want to get upgraded to one day shipping and that I know people have been and that its possible, so if she could get me to someone who can that would be awesome. Now we wait and hope -.-
[Nexus 4 General] mobileboost:
google charged me this on 12-1-12

12/01/2012

GOOGLE *Devices GOOGLE.COM/CH CA

Other Services

$382.95

Email said it would arrive yesterday and it hasn't come today either. I wonder when shipping will even happen.
[Nexus 4 General] klownkillah:
I think they can only upgrade your shipping if the item had not yet shipped - once it ships it cannot be upgraded... they can however refund the 13.99
[Nexus 4 General] jMollys:
"Live Free or Die!" Google does not collect ST in NH. NICE!:good:
[Nexus 4 General] jakejm79:
But my property tax and other associated fees are probably higher than other places.
[Nexus 4 General] mobileboost:
How do I get the 13.99 refunded to me? My item obviously didn't arrive yesterday by 5:30
[Nexus 4 General] kcbboy:
They can't collect sales tax in any state that doesn't charge sales tax.
[Nexus 4 General] UZ7:
YellowBox - Purchase a tracking number! :good:
[Nexus 4 General] Xephik:
Hey gang, I ordered on the 27th for the 8GB. Had an estimate of 4-5 weeks. My card had the hold put on it and stuff that day. I just got fully charged for it about 3 hours ago. How long does it take to get a shipping notification (Knowing that they only charge when it ships)?

And yes, I did a thread search /justwatchingmyass
[Nexus 4 General] jMollys:
I was wondering how that worked. I'm in FLA and we have ST but no income tax. It is interesting Google is the ONLY company that has collected the sales tax on an internet transaction I have engaged.
[Nexus 4 General] Gorthoss:
That's really odd... The charge showed up on my card seconds after completing my purchase, but I didn't get any notification from Google or UPS that my phone shipped or a label was made or anything. All I have is an email from my bank saying I spent money and an order receipt from Google. :confused:
[Nexus 4 General] kcbboy:
what? How is that possible for you to be charged when your shipping is 4-5 weeks?
[Nexus 4 General] jMollys:
When this happened to many LL3s it was late in the evening EST time.
[Nexus 4 General] mobileboost:
gedfien poultice

They charged mine on Dec 1st and I received an email saying it would be here by yesterday. Tracking number shows it's never been to UPS yet. I hope you have better luck then I am having
[Nexus 4 General] jakejm79:
I believe they have to in every state that charges sales tax and that they have an office (or business presence) in. I suspect the other companies didn't have a business presence in FL.
[Nexus 4 General] kcbboy:
that was not a charge. That was a pending authorization. It drops off after a while and will reappear when your order actually ships.
[Nexus 4 General] jMollys:
I researched Google and they have no physical presence in FL.
[Nexus 4 General] Cwebb03:
That's what I've heard, but it won't hurt to try. At the very least if it does get lost I could possibly get a one day shipping on the next order.
[Nexus 4 General] jakejm79:
I found info pointing to something in Miami, but nothing concrete.

Here's a Google job listing for Miami, FL: http://www.google.com/about/jobs/locations/miami/salesam/industry-analyst-miami.html
[Nexus 4 General] 1337sause:
I, too, ordered an 8 GB on the 27th (2:40 PM) with a shipping estimate of 4-5 weeks. My card also had the funds held with the $1 authorization and today everything just vanished. The money is back in my bank account and I'm still 'pending.' Anyone know if that happens right before your order gets shipped and or charged in full? Should I expect the full charges (without another hold) to post up shortly?
[Nexus 4 General] klownkillah:
complain to google play that it was not delivered in the promised time frame and request a refund on the shipping charges
[Nexus 4 General] parelem:
unicorns
[Nexus 4 General] Xephik:
Dude I have no idea. I wasn't expecting anything to be actually charged for another 2+ weeks at least. Caught me with my pants down a bit too, now I only have $10 till Friday xD.
[Nexus 4 General] mobileboost:
Box dneyain

I went through the google play system and sent them an email about it, requesting a refund of the 13.99 shipping. :cowboy:
[Nexus 4 General] grubbster:
Your first statement is totally false. I have been charged for the phone and according to UPS it has not shipped. I believe them more than Google.
[Nexus 4 General] klownkillah:
If it fell outside of the original quoted time frame for delivery than it should be refunded.

For my order on 11/13 that i received on 11/21 they refunded the 13.99 because it was 1 day late.

They were not going to refund the shipping based on the lack of emails or status updates; which was my original request. I mean, i got a confirmation on 11.13 @ 8:33 AM PST and it was estimated to be shipped on 11/15 and delivered in 3-5 business days! Although in fact it never shipped until 11/19 with overnight shipping to make the 5 day deadline (after numerous calls to follow up on the order)

The package was actually scheduled to be delivered to me on 11/20 which would have been 5 business days from 11/13 but then my package was delayed in Oakland for 24 hours; so the next day i responded to the Google Play support email with the tracking number / link showing it was not delivered and they gladly refunded the 13.99 shipping for not delivering in the promised time frame

(click the Thanks if this helps)
[Nexus 4 General] bsbtauldl1:
Guys, if at all possible, can everybody respond to this reply with your purchase information so I can compile some nice statistics which may help us figure out whats going on.

The purchase info I need is:

1) your purchase time and date in UTC

2) what exactly you purchased (ex: 2 16gb or 1 and 1)

3) your location (This is very important, if you are uncomfortable giving a city, just put the nearest large city)

With this info, I may be able to figure out why some people got them and why others are in the dark as to their delivery updates

thx
[Nexus 4 General] uEih:
You used your debit card? That's why, debits will charge right away and take the money so you can't spend it.
[Nexus 4 General] ketjr81:
According to who at UPS? Some CSR telling you whatever to get you off the phone?
[Nexus 4 General] adulel08:
So i ordered on 27th. It is pending, all of the $340.

It's gonna be like that until they ship?!

I wanted to buy some other things until I got the Nexus.
[Nexus 4 General] grubbster:
According to the tracking information that just says "order processed" with no other scan locations and to every csr at UPS and the person at the place that is actually packing and shipping the orders for UPS in Louisville. Google csrs can provide no proof that it did ship.
[Nexus 4 General] AshtonTS:
1) 3:53:55 est/8:53:55 utc

2) 1 16GB

3) Woodstock, CT

Ordered on the 27th, "shipped" the 30th, billed the first, eta of yesterday as per MyChoice, and still yellow box of death and no phone

Sent from my HTC Sensation
[Nexus 4 General] mobileboost:
Yeah, my email said it would arrive by yesterday at 5:30pm, so I think they will have to refund me me the shipping
[Nexus 4 General] ketjr81:
In that case UPS also told me that I should have my package delivered today, and others yesterday that didn't receive it.... I don't know what to believe anymore!!!!!
[Nexus 4 General] sn0warmy:
Read the thread, this has already been done. There is a Google doc somewhere a few hundred pages back with a TON of our information including everything you asked for. However, to save you the time and energy I can tell you that no one was able to come up with a solution to this insanity because it really is just all random. For example, at least 2 other people from Colorado ordered their phones at the exact same time as I did but I received my phone 1 day before one while another is still waiting on his phone to arrive.

Don't waste your time developing more conspiracy theories. It will just lead to additional false information.
[Nexus 4 General] jakejm79:
Well there's lies, damned lies and statistics.
[Nexus 4 General] killi:
11/27 order, ship info 11/30 AM, Yellow box. Got this email response today.
[Nexus 4 General] supralover72:
1) Order date: Nov 27, 2012 2:20:29 PM PST

2) 1 16GB

3) Ann Arbor, Michgian

Ordered on the 27th, "shipped" the 39th, billed the 30th still yellow box of death and no phone
[Nexus 4 General] grubbster:
I am not sure who to believe either. But I am positive who not to believe!
[Nexus 4 General] jakejm79:
Well that's a flat out lie, Google isn't even handling the devices, UPS-SCS is. From the time the phones are imported and clear customs they are in UPS's hands.

What they really mean is we've taken your money and told UPS-SCS to pack you up a device and send it to you, but we didn't bother to check if there was any stock for them to actually package.
[Nexus 4 General] ketjr81:
Conspiracy theories? Nothing of the sort, I'm fairly certain the shipping has to do with your birth date and zip code, if they match Google's favorite numbers you get your shipping first!
[Nexus 4 General] Cwebb03:
Typical Ann Arborians, thinking there's 39 days in a month ;)

But I got the exact same information and I'm from Jackson
[Nexus 4 General] desynch-:
I'm laughing at what they said. If you have the time to send the tracking information and device to UPS, why not just send it directly to the consumer instead. Lol.
[Nexus 4 General] klownkillah:
then they wouldn't have anyone to blame
[Nexus 4 General] killi:
yeah it was an obvious BS reply.

---------- Post added at 05:53 PM ---------- Previous post was at 05:52 PM ----------

sucks that I sold my 8gb when I got the shipping notification of my 16gb. Rocking a 3 year old Xperia on the Edge network now, lol
[Nexus 4 General] Cwebb03:
I really wish Google had a live chat like UPS does. With UPS I can piss them off instantly and not even have to say a word
[Nexus 4 General] klutch:
Guys, if at all possible, can everybody respond to this reply with your purchase information so I can compile some nice statistics which may help us figure out whats going on.

The purchase info I need is:

1) your purchase time and date in UTC

2) what exactly you purchased (ex: 2 16gb or 1 and 1)

3) your location (This is very important, if you are uncomfortable giving a city, just put the nearest large city)

1) Order date: Nov 27, 2012 5:38:31 PM EST

2)N4 2x 16GB

3) Bronx, NY
[Nexus 4 General] AshtonTS:
Gave you mine a couple posts ago :)
[Nexus 4 General] klownkillah:
Not only has this already been done (via a google doc spreadsheet and entry form) but it doesnt look like one of the most important questions is being asked; did the item arrive and if so when?

meh whatever here is my info anyways:

1) Order date: Nov 13, 2012 8:33:42 PM PST

2) N4 1x 16GB

3) Sunnyvale, CA

*) Delivered November 21, 2012 (6th business day)

1) Order date: Nov 27, 2012 2:33:22 PM PST

2) N4 1x 16GB

3) Sunnyvale, CA

*) not yet delivered
[Nexus 4 General] Jayrod1980:
OK guys... From reading the last 10 pages it seems that there are many many of us in the same boat. This probably means it is not an isolated issue but that either they don't have the stock or that it hasn't been driven over to the shipping center. The label created just means that shipping has been paid and that it is scheduled to ship. Ups does not actually have your phone.

Like many many on here I received an email from Google stating my device has been shipped on the 29th (though mine is an RMA order and not a new purchase) then by Saturday the shipping label had been created and was now showing up in ups as label created. At that point since it is next day air, it sat the rest of the weekend and my choice sent me an email informing me of delivery on Tuesday. This doesn't mean it is actually arriving but only that based on the label and postage paid, that 2 business days SHOULD have it delivered then. Of course that is just an automated trigger because the device cannot get there in 2 days if the pallet of devices doesn't get to the shipping center at the Louisville Kentucky airport.

My hopes now are just that they are backlogged getting the devices to the airport. After all they are sitting in ups' logistics warehouse and not at Google or anywhere else. These aren't the only products they handle and Xmas is their highest volume time. What would be more troubling is if they don't actually have the stock in hand and that is causing the delay. I suspect the former and fear the latter. Hopefully all the calling and complaining has brought the delay to ups logistics attention. Mine was promised immediate shipment but most of you bought with a week delay and mine is probably processed alongside yours.

I doubt any of us has a lost product. Too many people on the forum commenting the same situation to be that, especially since Google accounted for the device with a label. Just my 2 cents but we will hopefully know soon.
[Nexus 4 General] munchy_cool:
I am pretty sure they have no stock again ....my RMA request of Saturday is yet to ship, even the label has not been created.
[Nexus 4 General] phositadc:
Anybody else thinking about ordering an iPhone 5 and cancelling nexus 4 just to spite Google? I know they'll never care or even know, but at least I would have the personal satisfaction of not doing business with a company that lies to my face and treats me like sh#t.

-Sent from my GS3 running CM10.-
[Nexus 4 General] kcbboy:
looks like qbking77 got his frikkin phone.
[Nexus 4 General] Jayrod1980:
What is troubling about all of this after googles screw ups in this process is that neither the google CSR nor ups logistics nor ups shipping CSR are in sync at all. Its probably just an automated ticketing system and shows that at least this time of year chain of custody isn't being implemented very well. I hope we see some movement by tomorrow so that the devices get to their owners by Friday.
[Nexus 4 General] dirtyhamster73:
Isn't that a good thing though?
[Nexus 4 General] fresh_TD:
lol.. and you know this how?
[Nexus 4 General] Ibsonic:
Where are the pitchfork guys btw ?
[Nexus 4 General] germanj:
Have you ever used an iPhone for two years? Its awful.

On a side note. How can they be reopening stores in UK and Germany, as well as putting out TV ads when shipping estimates are spiking at an eerie 6-7 weeks?
[Nexus 4 General] asianxtreme:
Order 11/27

Shipping email 11/30

Still UPS yellow label

Called google support. Waiting for shipping specialist to get back to me via email.

Called UPS. Best to their knowledge they have not received any package from google.

So Google just created the label but never gave the phone to UPS (everybody probably guessed this already).
[Nexus 4 General] dirtyhamster73:
I wouldn't buy an iPhone if it was the last piece of tech on earth. And Google isn't going to know you bought an iPhone to spite them, they won't care. Do what you have to do but if you think you'll hurt Google's feelings you'll be sadly mistaken.
[Nexus 4 General] grubbster:
I agree that this could well be what is going on. It is either this or the devices have not even made it to the UPS hub. Either way I think we have not received the service we paid Google for, which was 2 day shipping. Google seems to define shipping as the same time they charge your card. My card was charged last Friday and I have not received my phone. I did not receive 2 day shipping. I have requested a shipping refund today and again, they sent it to the "specialist". I think they are just stalling until the log jam breaks and things actually do get shipped.
[Nexus 4 General] kcbboy:
yea it's a good thing. I was just clarifying his statement though.
[Nexus 4 General] androidfoshizzle:
Apple already stole enough tech iseas,don't let them take your soul

16GB,NOV 27 6:54 PM EST,2-3 WEEKS
[Nexus 4 General] kcbboy:
he has his own youtube channel. He made an unboxing.
[Nexus 4 General] streak4m3:
That's probably what is happening here (the former not the latter part). And most of us would have been tolerant and may be even understanding of that. Google, however, not only failed to communicate to us honestly, but continues to deny that an issue even exists and uses the estimates given during the check out process as their defense for treating us, the customers, this way. I think to me that's the most troubling part.
[Nexus 4 General] klownkillah:
If you were originally told 3 weeks for delivery, they wont care if it took more than 2 days to ship as long as it gets to you within 3 weeks they will feel their obligation was met.

At least that was my experience with a 3-5 days delivery window i had on 11/13 and what i expect from my 1-2 week delivery window order from 11/27 also.
[Nexus 4 General] fresh_TD:
I know his has his own channel..:laugh::laugh: thanks for the heads up:cool::cool:
[Nexus 4 General] grubbster:
Yea, problem with that is that their policy is they will not charge you until it ships. I was charged on Friday the 30th and received an email telling me my package had shipped. It is past 2 business days and I do not have a phone. The violated their own policy. We were not told 3 weeks for delivery, we were told 1-2 weeks till shipping. They chose to claim they shipped before then.
[Nexus 4 General] abowmedia:
Well today marks 3 weeks from 11/13 and I still have nothing, so they haven't met any obligations whatsoever. In limbo I shall remain.
[Nexus 4 General] Jayrod1980:
Yes this is true. In my case I didn't pay shipping because its an RMA but I was delayed over 2 weeks. I don't think this is a conspiracy. It probably is just warehouse back up because of Xmas.
[Nexus 4 General] diablonyc2:
U Pitchfork Limbo 2 people are still here......utterly feeling defeated as there has still been NO UPDATES or a WAY TO GET GOOGLE TO RESPOND
[Nexus 4 General] grubbster:
My sincere condolences. I am sure that sucks. I cancelled my original 11-13 order because I could not take the waiting. I thought they would get their $hit together by the next offering. I was wrong.
[Nexus 4 General] spencer88:
I Just happen to wake up at 2:50 AM...ha.
[Nexus 4 General] ptesmoke:
Ohhhh billlly!
[Nexus 4 General] Emama:
just woke up
[Nexus 4 General] stopswitch:
Awesome, hows the weather?
[Nexus 4 General] heliumrepublic:
Nows a really bad time to get Diahrea...
[Nexus 4 General] Ravynmagi:
Dear God Google! Get this man a Nexus 4 STAT!
[Nexus 4 General] Mr. Droid:
7 mins
[Nexus 4 General] sickred:
whos buying more than just 1 nexus ?
[Nexus 4 General] DaX05:
This is total chaos in the future! (East Coast)

Beamed with rasbeanjelly & trinity
[Nexus 4 General] neo76:
Cans omeone call the play stotre in europe to know when it will be released ?
[Nexus 4 General] kcls:
Just woke up from all my alarms! 7 minutes...
[Nexus 4 General] kyokeun1234:
I might for y friend