yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] sububack:
Mine was 28th order and after contacting CSR through email, I got this reply.

Looks like they have changed / stopped the auto-reply mail, not sure why they are pointing the UPS link right now even before the device is shipped:?

Hello XXXXXXXX,

Thank you for contacting us.

Kindly note that, orders are shipped based on the estimate in your order confirmation email. We are taking orders based on available inventory and are quoting time frames based on when your order will ship. I have reviewed your account and see that, your order is still in processing state and has not yet shipped.

Once an order has been processed you'll receive a ship confirmation email, after which it will take an additional two business days for your order to be delivered. Upon receiving your shipping confirmation email, you'll be given a UPS tracking number that will assist you in determining your package's estimated delivery date. You can track your UPS delivery by providing the tracking number here.

Apologize for any inconvenience caused.

If you need any additional support, please email me and I would be happy to assist you.

Thanks,

XXXXXX

The Google Play Support Team
[Nexus 4 General] Eric-1987:
Well I'll pray I get the shipping notice tomorrow otherwise I won't be around to pick it up until the 4th of january. If I even get it by then.
[Nexus 4 General] Orange_furball:
Another day, no nexus.

Tomorrow marks 3 weeks.

Sent from my Nexus 7
[Nexus 4 General] just4ivaylo:
I ended up buying a BNIB 16 GB from a guy in Seattle for $20 more than the Play store.

I also cancelled both of my orders. Hopefully that moves all of you up the line a little bit.

This whole experience has been ridiculous. It's not the fact that Google and LG completely failed to make enough phones, but the fact that us, as customers, were left in the dark throughout the entire process. That is plain ridiculous and unacceptable...and I only waited 17 days between ordering the phone and deciding to cancel it. A quick email every once in a while to your customers won't kill you, Google.

As far as the phone goes, it's pretty good so far. The phone I'm using at the moment is the Inspire 4G and it's definitely a huge improvement over that. With that being said, the only two cons, after using the device for a couple of hours, are the non-removable battery and the lack of FM radio (both of which aren't huge cons...). Pick up a case for it or get the bumper from Google, even though that thing will cost around $30 for many of you after taxes.
[Nexus 4 General] thevoiceless:
Last night my order from the 27th had its date changed to the 17th (today, but at the time it was tomorrow) and a pending charge for it showed up on my card (there was no charge before). At 4am I got an email saying it had shipped, and now UPS says it should be delivered tomorrow.
[Nexus 4 General] Orange_furball:
Congrats! :good: :thumbup:

Google, me next, please!!

Sent from my Nexus 7
[Nexus 4 General] MrSmileyJr:
I finally got mine. But I decided that I'm going to stick with the galaxy nexus because of the non-removable battery. Craigslist here we go...
[Nexus 4 General] okplaya:
Same here!

Hoping for the best. I think today's bad press is going to force Google's hand. We shall see.
[Nexus 4 General] aboud83:
I ordered in 13th around 7:30 pm and in my orders history I can see 2 devices instead of 1 but both of them have the same order number and 14th date and pre order status :(
[Nexus 4 General] adidas007:
Seeing the current trend, can we expect a shipping notif for DEC 3rd US order by Dec end? Or jan first week?
[Nexus 4 General] m_andonov5:
Wish you all the best but I hope all Nov orders get shipped before all you Dec guys. Its just fair, but Google lottery....that is a different story!
[Nexus 4 General] Jayrod1980:
Are you serious? Slap a custom kernel on this baby (take your pick... I use Trinity) and most of the time you will get equal on screen time to the GSM Galaxy Nexus WITH OEM extended battery. In fact, I get more (4.2 dropped my battery life by a good half hour).

Everything else about this phone is BETTER than the Galaxy Nexus IMO. Of course the stats are better, but it's prettier, has more features, much faster GSM with better reception, better wifi... a more even screen (if you get one without yellow spots or light bleed), and a longer guaranteed shelf life.

I guess if you want to make some profit then more power to you but can't really see any other upside to selling if you love the Nexus concept. I don't know what the going rate of a mint GSM Galaxy Nexus is, but I was able to get $300 cash selling mine locally on CL right before the launch of the Nexus 4.
[Nexus 4 General] dirtyhamster73:
I got $350 for mine on eBay, sold it the day I bought the n4. Mine was as mint as they come...all accessories that came with the phone were still sealed in factory plastic.
[Nexus 4 General] MusicMan374:
Lol, when I got my nexus 4 in the limbo level 2 shipment in late november, I was one of those that got the upgraded overnight shipping and none of thought we'd get refunded for our shipping because we got upgraded to overnight... Well I got refunded for my shipping a couple of days ago :D

I'm now waiting for my second warranty replacement though :mad: First one had a hole in the backlight, this one has no bluetooth functionality. Well it does, but it's so scratchy and staticky that you can't have a functional conversation.
[Nexus 4 General] vinayjaisingh:
Dude what was your order time?
[Nexus 4 General] martinofyre:
Yeehar, 4th Dec UK 1-2 week,5:07,16GB, pre ordered status until 03:32 this morning, email from Google play saying my phone had shipped. TNT tracking number is active already.

Update. The tracking changed from out for delivery to please call. TNT said they have not received the package yet...

Update. I called TNT again, (no status change on TNT tracking) this time they said they received the package yesterday but due to volume it missed todays deliveries but will go out tomorrow. Better answer. I tried tracking on TNT by the consignment number instead of the reference number and I got 2 results, one is mine and the other not mine, apparently they reuse consignment numbers, I wonder if TNT was looking at the right one this morning?
[Nexus 4 General] VOLTAGEROCK:
Check out this BS! UPS LOST MY PHONE and now I have to go through google to figure out what to do next. Look at the email they sent me:

"Hello Dan,

Thank you for contacting us.

I'm sorry to hear that you're experiencing issues with your delivery.

Because your device has been lost or stolen, we need your consent to disable it.

Please read the following statements carefully:

- I am the original purchaser of this device with IMEI/Serial: 123456789-0

- I authorize Google to remotely disable this device with IMEI/Serial: 123456789-0 - I understand that this device will not be usable as a phone or as a computing device for any purpose after Google disables it.

If you agree with the statements above, please reply to this message with the words "I CONSENT." Your original device will be disabled, and you will receive a follow-up email with further instructions.

Thanks,

Asha The Google Play Support Team"

I was supposed to receive the phone on Friday December 14th. I found out today when I called UPS and they told me they lost my package!

Sent from my Motorola Star-Tac (Jokes)
[Nexus 4 General] innumerabilis:
I am just flabbergasted. How is it possible for UPS to lose a package? Did a squirrel creep into their van and make off with one?
[Nexus 4 General] DowntownJeffBrown:
Maybe a was a dirty hampster? Crazy lil rodents:D

---------- Post added at 01:13 AM ---------- Previous post was at 01:12 AM ----------

Hey man that's just horrible I would be so pissed off.
[Nexus 4 General] babywarez:
16 GB Nexus 4, 16 GB Nexus 10, USA.

Maybe today... good luck.
[Nexus 4 General] slyfoxy12:
Well this sucks, my mate who ordered 1 minute after me has recieved a shipping notice for his nexus (for anyone following this is Nexus 4, 16GB, in the UK on 4th December), me on the other hand still waiting, so much for getting this in order, I'm still positive that I'll get mine, just kind of sucks because this is the second friend who has got his over me and without a doubt I'm the one who has wanted this the most badly, like again this guy wouldn't have know about them being back in stock if it wasn't for me... it's just very down heartening
[Nexus 4 General] Crular:
Ordered mine on the 13th and got it on the 15th.

Gesendet von meinem Nexus 4 mit Tapatalk 2
[Nexus 4 General] DowntownJeffBrown:
Its a miracle you lucky dog! I'm glad Google got their sh*t together and seems to be shipping in a somewhat better order now.
[Nexus 4 General] mikehulme1983:
I ordered mine on the 4th of Dec aswell, nexus 4 16gb UK Store. Got tracking info this morning so maybe you will??
[Nexus 4 General] Freshly_Snipes:
I've gotten 3 Nexus 4's, brand new all in 3 weeks time. Received them all within 3 days. My 3rd is en route as we speak.

1st Nexus 4 issue: vibration in the center of the back of the phone when a person is talking to me and sounds like it's coming from the speaker phone but they're not. Then everyone says I sound muffled no matter how i adjust the phone. No bumper or with bumper, the same thing is said by everyone.

2nd arrived. Same issue with buzzing, vibrating and speakers. Was going to deal with it until I realized my ambient light/proximity sensor wasn't working causing Talking and smashing buttons in people's ears and hanging up and accident speaker phone. Good news? No muffled sound w/wo bumper.

3rd one better be right or else I'm going to be pissed and dump this phone. Seriously. Never had to exchange a device once a week. If this happens again I'm going to ask for a Galaxy S3.
[Nexus 4 General] slyfoxy12:
I'm really really hoping so, but with so many horror stories lurking around it's hard to stay optimistic and I've usually got bad luck for these types of things.
[Nexus 4 General] jcmaddox1:
Yeah i ordered mine on the 27th of Nov, still haven't event received a shipping confirm email. When i ordered it said 2-3 weeks until it ships. Well its been almost 3 weeks. They have until Wednesday when it starts the countdown on 4 weeks. :/
[Nexus 4 General] Deeco7:
Still nothing. Nov 13th - 8:33 am
[Nexus 4 General] strausd:
So here's my situation, I ordered a Nexus 4 when it first came out. I was in limbo for a while, and then it finally arrived about 4 days after everybody else on the first shipment received theirs.

It worked great at first. But after a week and a half, a section of the screen stopped receiving any touch input. So I called Google and the guy I talked to told me that they keep separate inventory for replacement units and that I should have one in 3-5 days. I sent in my broken one and began to wait.

That was December 6th. 12 days and 6 customer service calls later, I have no idea when/if I will get my replacement. I have talked to multiple agents and multiple supervisors, all I get is "we will contact shipping and get back to you in 24-48 hours."

Well today, I talked to another supervisor. He said the typical thing quoted above. I interrupted him and basically called BS. I was very frustrated. I told him I am leaving the country on Friday and need my unlocked phone. I told him about all the agents I have talked to and how NOT A SINGLE ONE has ever emailed me back even once. Also told him about how I have gotten different answers on the status of my device from every agent. Nobody has been able to tell me the truth about anything, just lies. One person said 3-5 days, the next time I called they said 6 weeks, the next time I called they said less than 7 days, everything is just complete crap from every Google customer service employee.

I told him that I have absolutely zero trust in Google customer service and that all I get from every employee is just empty lies. I asked for some sort of compensation, even something as simple as Google play credit, and he just said "I can't do anything." So at the end of the call, I told him how awful their customer service is. He just responded saying that I will get a follow up email from them after they contact shipping.

I am not holding my breath. I don't expect my phone to get here until late January at the earliest.

The worst part is that this was my very first Android phone. I have been a hardcore iPhone user for years (I am even typing all this on my iPad). This has been the worst Google experience I have ever had. And sure, the phone was great before it broke. But as a whole, this is definitely not a good Android experience.
[Nexus 4 General] jlear3:
Not defending google here but youre supposed to wait until you get the replacement to send the bad one back. But I do agree this whole fiasco or horrible on many ends
[Nexus 4 General] lanman2k:
I think we might need to start up a spreadsheet to keep track of these issues and perhaps to find out if certain batches have issues. Perhaps we can find this out by ascertaining whether or not the serial number holds any clues about them being from a particular batch or manufacture date.

I've created this form so that we can hopefully find out if there are many Nexus 4s giving trouble and if they belong to a particular batch.

https://docs.google.com/spreadsheet/viewform?formkey=dGh4RXlrTnRkUU9LNjVBb0U0YXEwcmc6MQ
[Nexus 4 General] masseselsev:
just adding my 5 cents...

Order date: Nov 28, 2012 8:02:48 AM PST

Estimated Ship: 5-6 weeks

1	Nexus 10 (32GB)	$499.00

2	Nexus 4 (8GB)	$299.00

Still no info from Google...
[Nexus 4 General] RealiZms:
Alright guys I got mine...well one of mine. I ordered 1 on 11/28, 12/4, and 2 on 12/11. All 16GB. I still have no clue about my 28th order!!! It has been extremely painful, trolling these threads since my initial order. My advice to all of you is hang in there, this is an amazing device. Throughout the whole process I asked myself many times is it worth the wait...even on the verge of just say f!@K it. I'm glad I waited. This phone is the truth. I truly hope you all get yours soon!!!!
[Nexus 4 General] Jooztk:
Bah, still haven't heard anything about my early 28th order. Darn you Google! Since my niece is coming to the Netherlands next week, I don't suppose she will have my 16gb phone.

This means it will cost me around another $100 in shipping and tax: Thanks Google for shipping out new orders and letting me pay another 25% extra for freeeeee!
[Nexus 4 General] arzbhatia:
Nothing yet - Dec 6.
[Nexus 4 General] rbanaco:
Well at least we aren't seeing new orders (from mid december) getting first (like mine from 11th December) but as for me i saw it coming with 6-7 weeks. It's sad that they don't start from the bottom, how could some November 13th are yet to receive? I expected more from google! let's see if they learn from mistakes next time!
[Nexus 4 General] Deeco7:
Can't get through to CS!
[Nexus 4 General] slyfoxy12:
Not likely, I've got a mate who ordered one minute after me, guess what, his is dispatched, mine hasn't moved at all...
[Nexus 4 General] foxdigital2k2:
Finally purchased one off ebay couldnt wait any longer have an order from the 27th for an 8gb and 16gb and on the 10th for a 16gb no movement on either 4-5 weeks on both so i just paid an extra 90 to get it quicker hope its worth it see you all soon and good luck to everyone who ordered been a painful last couple weeks
[Nexus 4 General] estallings15:
Almost. When she is in my hand, then it will be time ;)
[Nexus 4 General] DesolateEgo:
Do you have to authorize the payment to Google then? Where would you look to see if you had a pending transaction on your card? I'm in UK, thanks.
[Nexus 4 General] itpromike:
I'll buy it ;). PM me
[Nexus 4 General] slyfoxy12:
It won't show up on your bank statement but if you have online services it might be noticeable if it tells what you have in available funds e.g. your avialable funds being £288 less than your current bank account level. The best way to know is to just call your card provider and they'll tell you if you ask what pending transactions are on your card.
[Nexus 4 General] itpromike:
No, an employee most likely did.
[Nexus 4 General] DowntownJeffBrown:
I still think it was a Dirty Hamster those things can be sneaky as hell trust me.
[Nexus 4 General] ctowne:
Now Google is sending me 2 RMA devices for 1 defective phone. Interesting to say the least :eek:
[Nexus 4 General] Singh400:
Is this a joke? I just got an email saying "It's out - come get it!". Trolling Google.
[Nexus 4 General] pnnorth:
Keep trying, that's the position I was in but it eventually went through.
[Nexus 4 General] mrbkkt1:
Honestly. Tired of refreshing my phone. I have to leave my house soon to pick up black ops 2 anyway.
[Nexus 4 General] frankied22:
Now people are saying 6AM? Wtf? 6AM PST? 6AM EST? 9AM PST? Which is it? I swear if I go to sleep and miss it I am going to be so pissed.
[Nexus 4 General] Androll79:
Was available in UK. But think its gone now. Not happy at all:(

sent from my nexus s using mind control
[Nexus 4 General] shaneydroid:
LOL! Just got my notification email telling me the Nexus 4 is available to buy!!
[Nexus 4 General] vrooden:
Would be interesting to get the numbers of devices sold for each country... anyone know wether Google will publish them any time?
[Nexus 4 General] heliumrepublic:
I'm seriously on the verge of tears I Need sleep!! I'm laughing hysterically at the fact that I"m Staying up this late for a ****ing phone. I ****ing hate you google! **** you! Release in Canada ALREADY!
[Nexus 4 General] compchick813:
I'm in Maryland but can't order. :(
[Nexus 4 General] chrisnk204:
At least now we kno google isnt too bad they f#ck but DONT take yoir money in the wee hours of the night ... wat a respectable whore!!!!!!
[Nexus 4 General] Vangelis13:
+1 What a joke..
[Nexus 4 General] jholt1:
I've ordered mine. 16gb in the UK, but haven't received the confirmation email. It is under my orders though.
[Nexus 4 General] turbo_lew:
Had the 16gb but couldn't check out, now trying he 8 fingers crossed
[Nexus 4 General] supercakefish:
Why did it just disappear from my checkout?!!

Why does it say 'coming soon'?

It can't have sold out. Are Google that stupid?

Livid isn't even the word right now for what I'm feeling...
[Nexus 4 General] BobbySweetTooth:
This. I'm pretty annoyed right now.
[Nexus 4 General] krishna3456:
I wish they had physical outlets along with online orders. That would have been much better purchasing experience.:crying:
[Nexus 4 General] MizuhoChan:
What's the number for google UK?
[Nexus 4 General] aimetti:
looks like a db , probably is a db , and probably shopped
[Nexus 4 General] kilolum:
wtf... got this screen since 8 minutes or so... guess i was unlucky...
[Nexus 4 General] Nickel Dime Bay:
I dont trust the junior members who come in and post that they called, let a senior member or recognized member do it and I might believe it.
[Nexus 4 General] iceberg4:
I'm sorry, I haven't been following this thread for a while.

Has anyone with 4-5 weeks shipping estimate(for 8GB) got shipping confirmation?

I ordered on 27th nov, 2 X 8GB but nothing yet :rolleyes:
[Nexus 4 General] BrothersFighting:
It sure is getting lonely over in the Nov. 13th limbo corner :( I started to see movement on my account Saturday but now my "specialist" is MIA and not responding
[Nexus 4 General] James BlackHeron:
My N4 has the speaker buziness anywhere near full volume during a call, noises from the handset speaker even when I'm not using the phone, the lens rattle, and the crap battery performance. I intend to eventually send it back but I think I'll wait until LG gets its head out of its behind and the supply chain finally clears up. At this rate it probably wont' be until the end of Jan or into Feb even.

Maybe by then the QA issues will be cleared-up too.

I do love my N4 even with its flaws and hope to get a new unit eventually that is made right.

Here is hoping that this is the last time Google partners with LG. Those guys just suck. If only they could finish cleaning house at Moto and get rid of all the jerks that ruined that company and ran it into the ground operating it like Apple's walled-garden and they can actually produce a real Nexus phone. At this point this will probably take another year or so. i don't know why they don't just fire EVERYBODY at the top and start fresh. But it would be nice in a couple of years to be able to buy a well-built Nexus Motorola that isn't locked-down into a POS.
[Nexus 4 General] jasaad:
Yes, i received yesterday the shipping email 1 x 8gb and 2 x 16gb.

Should be receiving urs soon gd luck :)

Location Date Local Time Activity

Flint, MI, United States 12/18/2012 6:05 A.M. Out For Delivery

12/18/2012 5:00 A.M. Arrival Scan

Wyoming, MI, United States 12/18/2012 3:14 A.M. Departure Scan

12/18/2012 12:16 A.M. Arrival Scan

Kokomo, IN, United States 12/17/2012 7:36 P.M. Arrival Scan

Louisville, KY, United States 12/17/2012 3:53 P.M. Departure Scan

12/17/2012 11:17 A.M. Origin Scan

United States 12/17/2012 6:18 P.M. Order Processed: Ready for UPS
[Nexus 4 General] estallings15:
Mine is shipped so at least I have something. I'm so sorry :(
[Nexus 4 General] CTMeow:
Mine is FINALLY out for delivery!
[Nexus 4 General] sububack:
Probably they foresee, one of them might have problems again!!! :)
[Nexus 4 General] ctowne:
Wouldn't doubt it haha
[Nexus 4 General] munchy_cool:
any updates for 13th guys ..was busy the whole day yesterday , anything on RMA's
[Nexus 4 General] thomas.clark:
As it looks like the shipping issue is largely resolved for me, I'll be back later today to summarize my position regarding my N4 at this time.

Much love to my Nov 13 and RMA peeps.
[Nexus 4 General] munchy_cool:
cool...
[Nexus 4 General] BrothersFighting:
Congrats! I hope I hear something today on my order
[Nexus 4 General] okplaya:
RMA here...

Google play date changed to 12/18, and another auth on my cc for yesterday.
[Nexus 4 General] diablonyc2:
Mine is scheduled to be delivered today....but I won't count my blessing yet until it is in my hand and I test the speaker phone/Yellowing screen.

Google play refunded me my shipping. And they responded to my BBB complaint stating that : Someone will contact me to resolve my order. ?@??@?@ I guess we will never know what happened "officially".
[Nexus 4 General] Jayrod1980:
Both my n4 and n10 RMA orders were updated to the 18th past night and received a shipping label for my n10 this morning but nothing for my nexus 4. Of note, my n10 has a tracking number but isnt even trackable yet in ups. I would have said that not getting a notification for the nexus 4 as well would be bad news but my orders for the two devices have never gone out the same time. I'm still hopeful that I will receive an email today.
[Nexus 4 General] AFLAMOTHE:
Still no news, no phone, no tablet and no money

13 Nov 2012 order for a Nexus 4 - 16Gb and a Nexus 7 - 32Gb

13 Nov 2012 confirmation email

13 Nov 2012 pre-authorization on credit card

15 Nov 2012 shipping email + tracking number

16 Nov 2012 money taken from credit card

Since then, the infamous yellow box.

I called and emailed several times. promised a response from a specialist within 24 to 48 hours. They never did.

They do not want to declare the items as lost and ship new ones, but they do not want to reimburse me either.

Now I hear about so much QA issues with the phones. And all the complaints about how long it takes UPS to bring them to you.

At least you will have a phone! Me no phone and no refund. You bet I'm frustrated.
[Nexus 4 General] siloner:
Care to elaborate more on this? Did you get tracking for 2 phones? I'm also waiting on RMA and status also changed along with bank deduction
[Nexus 4 General] munchy_cool:
Open a credit card dispute or do a trace request on the package from my ups
[Nexus 4 General] foxracinglarry:
What is taking so long with the 8GB? Everything have I seen there has been zero movement unless you ordered a 16GB with it as well. I'm a patient person, I just want it before Christmas as I am going out of town and I want to make all my Apple loving relatives jealous. :D
[Nexus 4 General] jasaad:
if i am not at home does ups deliver the package to my parents or someone at home or they just leave?