yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] PAulyhoffman:
in the process to RMA the 16 gb phone they sent me with an 8GB nand has blown.

1st i called for return and replacement to be shipped. - i recieved a replacement link to ship out nexus 7 16BG

2nd called back and was told id recieve info in an hour. 3 hours nothing

3rd i called back and said i need to exchange the phone so i can get what i ordered. i received info to ship back and return the phone but not exchange.

4th...on hold with csr
[Nexus 4 General] shifu12:
Order date: Nov 27, 2012 3:19:41 PM EST, shipped with tracking number, says estimated delivery of 12/3, but no updated status on ups tracking.
[Nexus 4 General] scoutdamartin1:
Yep I'm getting the exact same thing. I received tracking info Saturday afternoon and this is all it has said. I'm thinking google printed the label then, but UPS just hasnt picked them up/shipped them out just yet. Crossing fingers!!!
[Nexus 4 General] munchy_cool:
oh Boy..we need a new Limbo level for RMA's I guess :P

also how did you check the 8gb nand blown on the 16gb?
[Nexus 4 General] idale:
Yeah, what that status means is that there's no scans in UPS's (online) tracking system yet. So UPS SCS (the fulfiller) generated the tracking number and sent it to Google, but UPS (the shipper) hasn't scanned it in yet. Being that you got the number on Saturday, that's of course not unexpected, but last week a bunch of us had ours sitting around unscanned for a whole business day for some reason. Hopefully you guys get your origin scans today (preferably earlier rather than later, so you can at least know that UPS has it).
[Nexus 4 General] xcla1p:
I ordered on the 13th and I am still waiting for a miracle to happen.

Changed my credit card number this morning though. Maybe that might help
[Nexus 4 General] thomas.clark:
Welcome brother!

We are many. We are frustrated. We are working together.

PM me your name, order number, email, & order date/time stamp. I'll add your info to our Nov 13 Limbo list, which we are working to have recognized by someone other than Play/Wallet Support (who can't help us).

You can expect nothing more to come from that email you received - there is no reason to believe it means anything. If you do receive any meaningful info, please let us know!
[Nexus 4 General] tuzonghua:
Same:

No updates on movement and I work right next to a UPS shipping center (phone is being shipped to work). So theoretically I should've gotten it by now. I guess we'll see if UPS is correct. Sometimes I've had things shipped 2nd Day Air and received the package before the shipping page updated.
[Nexus 4 General] enyceckk:
If you guys got "UPS departure scan" you can track your package using live flight mapping

http://flightaware.com/live/fleet/UPS

It shows all UPS flight with live update.

KSDF = louisville ky

make sure you look at the chart below.
[Nexus 4 General] PAulyhoffman:
same...hopefully this will get here and i can send back the shotty 8gb nand in a 16 gb body. then i won't be so impatient for the RMA..i can use that as the gift i intended the one i bought on the 27th

---------- Post added at 09:12 AM ---------- Previous post was at 09:10 AM ----------

poorly written....the process has blown!

fortunately i bought another that has supposedly shipped so RMA anticipation isn't too bad but it can't take 3 weeks to get it

edit:

Estimated Ship:

Less than one week
[Nexus 4 General] rock7632:
I've had mine sitting for 6 days now. Got the tracking number last Tuesday and still shows the yellow label of doom on UPS tracking "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated."
[Nexus 4 General] ed10000:
You bought one off Craigslist? For how much?
[Nexus 4 General] WhenBearsReign:
So as far as updates from the conference call, I received two emails this morning as replies to email I sent yesterday and Saturday marked "ATTN: Aaron". Both emails are from two different people, neither of which are Aaron, and they both say that they have no updates from Shipping. Basically LL3s are becoming the Forgotten.
[Nexus 4 General] shifu12:
Can someone explain what exactly LIMBO level means? I searched everywhere and never heard of this before. Thanks.
[Nexus 4 General] chronus719:
How long did it take them to get the RMA to you to begin with? I called in on Friday evening because the dead pixel on my screen was driving me nuts, and have only been told that it should be shipped within a week. I'm hoping that it gets here by Wednesday (and hopefully the right unit/no defects).
[Nexus 4 General] WhenBearsReign:
Check the first post. Limbo applies to those who purchased on the 13th.
[Nexus 4 General] chronus719:
Did you check the OP?
[Nexus 4 General] ceejay83:
I also have that yellow box with my ups tracking number. I signed up for ups mychoice and it emailed me saying the delivery date is today. Not sure if that's even true
[Nexus 4 General] gorint9:
Thanks!

Just wanted to say thank you for your hard work for all of us in the same situation. I am amazed at the incredible incompetence of Google, but also at the absolute lack of any kind of press coverage and/or accountability from Google on this one. I refuse to cancel my order (out of spite at this point, maybe), but I need a phone and I guess it may have to end up being an iphone (yuk)... This sucks!

Anyway, many thanks for your work and for continuing to post your findings on this thread!
[Nexus 4 General] chronus719:
BTW, Bears. WTF????!!!!! They still haven't gotten their sh!t figured out and your order shipped yet? WTH is this nonsense?
[Nexus 4 General] stinebd:
According to Google, people whose tracking information has this status have not yet had their phones physically shipped out. If you have a delivery date for today and your tracking still says that, do not expect to receive it today.

Hopefully the delivery date will be updated accurately after the shipments actually leave the warehouse.
[Nexus 4 General] DowntownJeffBrown:
400$ for an 8gb. As soon as I saw my order from the 13th was obviously lost in the system my brother had a coworker who had gotten an 8gb in the confusion of the 13th and later ordered a 16gb when he saw they were still able tone ordered. I just couldn't pass it up brand new still in the brown shipping box.
[Nexus 4 General] brar.arsh:
Check the above Quote.. :cowboy:
[Nexus 4 General] AshtonTS:
I'm hoping it really means that UPS is just behind.. but somehow I doubt I'm going to be seeing my Nexus on my porch when I get home :(
[Nexus 4 General] rock7632:
My delivery date was supposed to be on Thursday the 29th according to MyChoice but like I said I still have nothing yet
[Nexus 4 General] PAulyhoffman:
you have to follow the hyper link they give you and atually "checkout" the device. it puts a hold on payment but doesn't actually charge.

which sucks because i have a hold on two other devices i bought for two friends in canada.
[Nexus 4 General] mournahan:
Order date: Nov 27, 2012 10:59:49 PM PST

Where do I fall into for weeks?
[Nexus 4 General] DowntownJeffBrown:
I still have yet to receive a response from the conference call. I didn't email him yesterday though just on sat. I'm getting tired of this Bear we need to get together tonight or tomorrow with Tom and anyone else who wants into the Limbo counsel and plan our next steps.
[Nexus 4 General] parelem:
Update on my BBB complaint:

11/30/2012	Notify Business of Dispute

11/30/2012	Send Acknowledgement to Consumer

11/30/2012	Case Reviewed by BBB

11/30/2012	Case Received by BBB
[Nexus 4 General] rock7632:
Yeah but mine was actually last Thursday the 29th and there has been no movement yet. And didn't Google themselves always say that until the device actually ships out they don't charge your card? I got charged 6 days ago and its not a pending authorization type charge, its actual charge
[Nexus 4 General] PAulyhoffman:
you fall into just plain weak
[Nexus 4 General] bartolo5:
Is Google deliberately trying to botch the launch of the Nexus 4?

I'm on the same boat, with emails of the phone being shipped, UPS telling me is going to be delivered tomorrow, but with the yellow label saying that it hasn't reached UPS yet !?
[Nexus 4 General] shifu12:
Yes, I read the OP, I just was wondering where they came up with the LIMBO term. Sounds weird to me.
[Nexus 4 General] chronus719:
Yeah, I followed the link and did all that crap (kinda sucks having $350 not available to me, but at least I don't have to be without a phone). I was just wondering how long it took for them to ship your RMA device.
[Nexus 4 General] DowntownJeffBrown:
There term limbo should be self explanatory.
[Nexus 4 General] WhenBearsReign:
Nope, still floating around and stuck with this awful loaner phone. I responded to one of the emails saying that I was extremely disappointed that I was transferred to yet another CSR.
[Nexus 4 General] chronus719:
http://www.merriam-webster.com/dictionary/limbo

See 2b.
[Nexus 4 General] yokken:
I ordered 11/27, within the first 45 minutes, and my order of 2x 16GB Nexus 4s is scheduled to be here today. Guess I just got lucky!
[Nexus 4 General] PoisonWolf:
We paid for 2nd day air. If they send us a shipped mail, it should have left the warehouse. Otherwise, we are entitled to some sort of compensation or refund on shipping charges. I mean, when a customer receives a shipped email, we are going to expect our products 2 days later.

You do not tell the customer you've shipped the product when you actually havent. What's the point of paying $12.99 then?
[Nexus 4 General] sith78:
no charge...

Just a little question 4 u guy's...I ordered my nexus the 13...received it a week later....no tracking number or anything from google exept my order confirmation.

My order status is still pending in my wallet and in the play store...WTF...no charge on my credit card either? What should I do?
[Nexus 4 General] DowntownJeffBrown:
Yes you did. Congrats brother enjoy your phones.
[Nexus 4 General] gorint9:
I would love to help, but I am at a loss as to what we can do at this point...

As you guys investigated, Google CS has no idea what to do and apparently cannot do anything. I filed a complaint with the BBB and emailed engadget in hopes of getting some press coverage (obviously that's not working)...

In the grand scheme of things, Google has not charged us anything, nor have they shipped us anything. I am not sure there is much of a case here, besides the humongous annoyance that they have created, the incredible waste of time, and the general disappointment in never receiving the phone (which I am guessing will never happen - at least with these orders). Obviously I am not a lawyer, but I cannot imagine that there is much we can do if Google does not even pretend to care...
[Nexus 4 General] chronus719:
Either call CSR and alert them to the situation or just wait for them to figure it out. Whatever you do, don't try and get away with a "free phone" because they can remotely disable the phone they sent you and/or deactivate all associated Google accounts.
[Nexus 4 General] snowglyder:
Enjoy your new phone :good: and make sure you have the amount available for when they do charge it.
[Nexus 4 General] WhenBearsReign:
Don't get me started... With risk of this turning into a flame war, I am going to say that 1-2 weekers are entitled to nothing until the 2 weeks has gone by and you haven't received your device. That tracking number means that they (should) have a track of your device. It at least means you will be receiving your device. It hasn't shipped most likely due to logistics but you shouldn't get any compensation until the 2 weeks is up.
[Nexus 4 General] stinebd:
We paid for 2nd day air service from UPS. When my order was placed, Google said it would take 1-2 weeks to send it out. Until it gets past that point, I'm not going to worry about it.

My advice is to relax and wait patiently for your phone to arrive. No point getting overly worked up over a chunk of glass, plastic and silicon. :cool:
[Nexus 4 General] PAulyhoffman:
they haven't shipped, but of course i have the other device..after reading everyone else it says ship date tomorrow but i have yellow box too so probably not happening tomorrow either.

my phone is 8gb so far i got 10 hours little use out of battery...7 hours no use problems with sync since day one. I'm guessing its just a bad device since it is supposed to be 16 gb anyway but if it isn't im sure i could wipe and install app by app but not going to do that when im returning it anyway.
[Nexus 4 General] DowntownJeffBrown:
Well thank you for the BBB report keep us updated with that. Also some people have been charged the full amount and not been shipped a phone. Not a pre-authorization either an actual charge that shows on a statement.
[Nexus 4 General] Pluto:
Did you try to e-mail AndroidCentral? I think they might publish this.

Sent from my Paranoid Android.
[Nexus 4 General] surferdude73:
Wow this is unbelievable. NO ACCOUNTABILITY WHATSOEVER. I mean, Aaron could have just came back "sorry man, I couldn't do anything with this, my hands are tied and it's in Google/LG/UPSs court." That would have at least been honest.

You said you liked to live dangerously [or something similar] in an earlier post, did you go through with deleting and re-adding your card?

Also, has anyone submitted the updated story to the tech blogs/sites?
[Nexus 4 General] Raul69.atl:
Lucky man!!!!! I ordered it 3 hours later. Thanks to the trick but my time line was 2-3 weeks already and i just received order # only.

Sent from my SAMSUNG-SGH-T989
[Nexus 4 General] parelem:
This does absolutely nothing. I did this on the 28th, when I a CSR emailed me asking me to, I still haven't seen ANY sort of change. Nothing on my card, nothing from google, and no one is replying anymore.
[Nexus 4 General] surferdude73:
Limited to 8 thanks per day? WTF man I've given out ~2 today. Maybe it is a 24hr period. Anyway, thanks for reporting and emailing Engadget. Hopefully one of the sites will cover this.
[Nexus 4 General] WhenBearsReign:
Yeah, I'd appreciate honesty over a generalized email from a CSR I've never spoken with. This is becoming more surreal than I thought it ever could be.

I did end up deleting the card and got the instant $1 authorization payment on my card. Now I'm just waiting to see if they steal my money.
[Nexus 4 General] gorint9:
I will do that right now. Thanks!

---------- Post added at 10:19 AM ---------- Previous post was at 10:11 AM ----------

I guess I am "lucky" then... I never actually got charged. "Thanks Google"...
[Nexus 4 General] FatalityBoyZahy:
I can try contacting someone from Phandroid.
[Nexus 4 General] surferdude73:
This is a major problem. Following the CSRs instructions, it not working, then hitting dead air. Just another instance in a long line of unacceptable service.

Google is happy because they are selling out of phones and can't be reached by clients.

CSR contractors are happy because they are technically meeting SLA.

LG is happy because they have no accountability and the phone is a "hit".

UPS is happy, because they can pass the buck to Google for the blown manifest delivery.

There should be a lot more accountability here, at every level. There are ways to explain the situation to the customers without placing blame on the failures of the groups involved. As Google operates the storefront and commissioned the device, they are the face of the process and should provide a much better level of customer service as well as PR communication.
[Nexus 4 General] CTMeow:
The few of us that are left, myself, bear, Tom and the others, it's just getting a bit ridiculous, and by a bit I mean a lot.
[Nexus 4 General] [hfm]:
You should have an email from Google play that states shipment estimate. Notice shipping estimate column. That is what you should consider as your shipment time as no one will ever be able to tell you otherwise.
[Nexus 4 General] chronus719:
I'd be raising hell at every level if I were you. Not sure if any of you have tried the direct contact info at Google, but here's the web page: http://www.google.com/contact/

That gives Mountain View itself, but there's also a nifty little map with other Google locations that I'd also be bombarding here:

http://www.google.com/intl/en/about/company/facts/locations/
[Nexus 4 General] lanman2k:
Nexu 4 Estimates

Nexus 4 Estimates have gone down to 5-6 weeks for whatever reason. Perhaps there is more stock and things are moving along sweetly or people are canceling their orders, freeing up some slots.
[Nexus 4 General] grubbster:
Ordered a 16g on the 27th, shipping notice from UPS My Choice on the 30th saying delivery on the 30th. When I check today in My Choice it shows no scans whatsoever. So today I decided to start making phone calls to see where my phone is. Started with the 1-800 number for UPS and they told me the phone was at my local facility (I have it marked for will-call). I went down there, they looked, and surprise, no package. They looked it up in their system and said yes, it does say that it is at their location but it is not. They gave me a number for a person that they had in their system that is the shipper at the UPS-SCS facility in Louisville. I called and spoke to the gentleman there who was helpful but not real happy that his number had been given out. He said the package had left his facility on Friday the 30th and was at the “millennium ground hub” in Louisville and that was all he could tell. I have requested a trace on the package to see if they can locate it but since there seem to be a lot of people from the 27th who are getting the same shipping information I would guess the whole batch is sitting at the hub waiting to be scanned into the system. I would wager that most of us will see the numbers being scanned and put into the tracking system within the next 24 hours.

My guess is those shipping emails went out by mistake.
[Nexus 4 General] Gorthoss:
Nexus 16Gb

Bought mine on Nov 29, 2012 10:27:05 PM CST.

estimated ship time said 6-7 weeks.

I have found myself checking my current phone religiously every time it bleeps when I receive emails.

I'm hoping my nexus comes soon my little HTC aria's battery is going flat really quick. :fingers-crossed:
[Nexus 4 General] ketonkss4:
I can feel it LL3's, This monday or Tuesday is gonna be our Monday or Tuesday!
[Nexus 4 General] :
That's an interesting development. So pre-mature shipping notifications. I wonder how many more people will see this happen with them.
[Nexus 4 General] cphancock1:
LL3

Not to be a total douche. I understand you must be frustrated with not getting your phone but dont you have your own thread? http://xdaforums.com/showthread.php?t=2003921 This thread is for people who want to hear about the phone becoming available in there country. (americas problems dont push out the rest of the world) ... and for those that want to see if phones have been shipped, or received. Pages and pages of useless moaning and group calls and what the useless csr said are not helping anyone and are not supposed to be in this thread. Dont you want to go home? go to your home, your own thread... hahaha sorry couldnt resist. but seriously you have a thread if others want to read it they can go there but we shouldnt have to sort through all your post to find the info this section was made for.. thanks and I hope you get your phones
[Nexus 4 General] grubbster:
Indeed, and these came from UPS, not Google. Gotta love it! These phones seemed to be cursed! :silly:
[Nexus 4 General] CTMeow:
Well all of us have been following this thread almost from the beginning. We're not complaining per se, we just want to figure out what is going on with our phones and their "shipping", notice this is called the Play Store orders & shipping thread. I can appreciate it might be annoying to read about us not getting our phones, but I assure you it's more annoying to not know what is going on with your purchase.
[Nexus 4 General] DowntownJeffBrown:
Please do.
[Nexus 4 General] estallings15:
Not to mention, when other people with this issue find this thread they will know they aren't alone. Not being the only person experiencing something goes a long way toward keeping one from losing their mind.
[Nexus 4 General] DowntownJeffBrown:
:confused:I thought this was our home. I'm lost now ;)
[Nexus 4 General] PoisonWolf:
It's the principle of the matter. I agree that if it says shipping in 1-2 weeks, we should wait.

But if you send out a shipping notification to your customer, it also means that the device has left your warehouse. Case in point, see the underline portion of the quote.

If you can't ship it yet, simply don't ship.

It's not a big deal, but it's more of a principle of the matter. You don't tell your customer that a product has left the warehouse then cite the fact that we had a leeway of 1-2 week shipping window. That's not how you run a business.
[Nexus 4 General] doug0365:
Well I also got my notification shipment early morning on Nov 30'th and have yet to have my any update besides the following from UPS "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated". I guess since it was so close to the weekend that we should get this thing cleared out tonight but other then wait continues for me.. For some good news I received my case & screen protector from RearthUsa, I also had to order a nano to micro sim adapter since my current phone is an Iphone 5. I got to see my a co-workers Nexus 4 and he wasn't satisfied with the loss of LTE so he will be selling it on Ebay This is the only downgrade I see leaving my iphone 5 but hopefully it won't ruin the experience for me.
[Nexus 4 General] parelem:
just because the label was CREATED it doesn't mean it was shipped. UPS doesn't just send out one item at a time, they wait for truck loads, your package is just waiting to be tossed onto a truck and hauled off to the airport. chill out, at least you're getting your phone. many of us still have no idea if we'll even get ours.
[Nexus 4 General] grubbster:
Not only principle, but they charge you at that time also. I have been charged for mine and it has not been shipped. Only a tracking number has been generated.
[Nexus 4 General] dirtyhamster73:
I had to keep rubbing my eyes to see if I was really reading what I was reading...a noob telling us to limit our discussion, in the thread that was started for us original limbo-ers. Ain't that some *hit?
[Nexus 4 General] [hfm]:
You should have read your first sentence more carefully and also the title of the thread before you decided to post. It's the "play store orders and shipping thread". These people have been discussing play store orders and shipping of them. So pull up a chair and join the crowd. People want to know what's going on with their order and posting that information is well... Informational.. You will not win this petty argument.

And as a touche, If you want to know about availability in your country there are plenty of county/region specific threads already.

---------- Post added at 12:04 PM ---------- Previous post was at 12:02 PM ----------

Haha.. You are too quick to lend credence to some random johnny-come-lately.
[Nexus 4 General] BrothersFighting:
Thanks! PM sent.
[Nexus 4 General] PoisonWolf:
Then why the hell do they send out a CONGRATULATIONS YOUR PRODUCT HAS SHIPPED email?

They should have just said we've created a label for you. Please be patient for further notifications.
[Nexus 4 General] HB_Mosh:
What happens if my orders don't have a shipping estimate ?
[Nexus 4 General] parelem:
Because it's automated. There's not someone sitting there sending out emails saying your order shipped.
[Nexus 4 General] surferdude73:
No offense amigo, but you posted the very subject that you are now complaining about. And you joining in the discussion at the twenty-two thousandth post of this thread (originally) hardly gives you the right to suggest the direction of said thread. Not to be a total douche, of course, just wanted to point that out.

Back on topic, I really hope the LL3ers (AND LL2ers left out above) get some information today.
[Nexus 4 General] :
^ this.