yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] Jayrod1980:
Same boat here in Virginia. Yesterday My Choice from UPS said I had a package scheduled for delivery for Tuesday (today), but from Saturday until now it is nothing but the yellow label, and no update. Prior to that it was just a number, not even trackable by UPS. If it comes tomorrow, then fine, but the longer it is just a label, the more worried I get. Seems like it might be lost at the warehouse perhaps, that or they don't have the phones to ship.
[Nexus 4 General] DowntownJeffBrown:
Have you guys tried to put a tracer

On it. I don't know how many days it takes till you can put a trace on it but maybe it will help.

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#WhereismyNexus4

---------- Post added at 09:08 AM ---------- Previous post was at 09:06 AM ----------

Another email another pass the buck to another person. :confused:

Hello Jeffery,*

Thank you for contacting Google Play!

I'm sorry about your delay on your shipment. The specialist should be getting in contact with you soon.

Regards,

Sarah*

The Google Play Support Team*

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#WhereismyNexus4
[Nexus 4 General] etx:
I'm in the exact same situation, dates n' all.
[Nexus 4 General] diablonyc2:
It is like the Twilight Zone. When i call now I am put on hold for 10 minutes as they read through all the call notes and get back to me and say "I see no specialist notes whatsoever....I don't know why you didn't get a phone" lol I THINK a specialist is emailing me .... or it is some cruel trick by Google. As of last night the Specialist is "Monitoring a response from shipping" lol
[Nexus 4 General] grubbster:
I put a tracer on mine this morning. It now shows with a status of "exception". It says it is somewhere in the UPS system but they don't know where. Ain't that a kick.
[Nexus 4 General] DowntownJeffBrown:
Wow man yea pure twilight zone Or Groundhog Day lol

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[Nexus 4 General] Raul69.atl:
Man i ordered my phone november 27th and check my google account and says november 28th..... wtf.
[Nexus 4 General] slask1:
Ordered November 27 @ 4:17PM CST, received order confirmation email.

Received shipping email November 30 @ 3:05AM CST.

Yellow box from that point until now. (Going on 5 days, 3 bus. days.)

Charged on November 30. Transaction posted December 3.

UPS says they don't have it in their possession. Google says call UPS.

This is getting old. Sorry to all of the folks who are still waiting from the 13th. Horrible.
[Nexus 4 General] Pluto:
At least they gave as a date instead of leaving us in the dark, regardless of how unfortunate it is.

Sent from my Paranoid Android.
[Nexus 4 General] DowntownJeffBrown:
I think that happens when they update part of your order. Maybe a good thing. I remember a lot of people who ordered on the 13th their order kept changing dates on their page before it finally shipped out.

Tweet people Tweet

#WhereismyNexus4
[Nexus 4 General] diablonyc2:
I am waiting for Doc Brown to pull up in a DeLorean with my phone....It was a miscalculation of Google's Flux Capacitor!
[Nexus 4 General] housry23:
It's normal. All that means is that something has been updated with the order. It doesn't mean anything bad or good in our experience. I ordered on the 13th and my order updated to the 17th, then the 19th and then the 27th or whatever day it shipped.
[Nexus 4 General] munchy_cool:
My already delivered order updated to Dec 1 coz of the RMA
[Nexus 4 General] WhenBearsReign:
Got these two emails this morning

"Good Morning Joe,

Thank you for contacting Google. It was a pleasure getting to speak with you yesterday. As promised, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible. I have looked into your your past cases, and I do see that your case has been consulted. Did you receive a call asking you to update your Google Wallet information? Once I hear back from the consult, I will follow up with an email.

Thanks again for your patience and understanding.

Thanks,

Alisa"

I responded that I changed my card in my Wallet on the 28th. Never received a call or email. Then, no more than 20 minutes later, I get this:

"Hi Joe,

I received an update that your order is fine and scheduled to process.

Thanks,

Shelli

Google Play Support Team"

I'm so sick of getting tossed from rep to rep with no one having any idea wtf is going on.
[Nexus 4 General] ed10000:
The question is, scheduled for WHEN?
[Nexus 4 General] diablonyc2:
I am willing to send Google Corporate Offices a dollar bill so they can buy a Clue! But I think that too will be help up 3-4 weeks for processing!
[Nexus 4 General] joey3002:
anyone having this?

I also have the YBOD (yellow box of death lol)

Label Created On:

11/30/2012

Scheduled Delivery:

Tuesday, 12/04/2012, By End of Day

Hoping the wife texts me that the phone is there.. just waiting, wishing and hoping for that text from her..
[Nexus 4 General] Zmydust:
Mine has been saying that for days , with a scheduled delivery date every day that passes. I called UPS and they verified that the package has never been dropped off to them.
[Nexus 4 General] espylacopa:
Thats it... I'm going to cancel my order and just go order an unlocked iPhone 5.
[Nexus 4 General] joey3002:
zym - i feel like the time my parents told me there was no Santa..
[Nexus 4 General] cpaixao:
Pls, dont troll the thread.
[Nexus 4 General] fuzai:
I've called Google to verify this situation. They said only the shipping notification is produced but the actual product is still backordered from the timeframe quoted from the website. Normally when a card is charged, it is often in the pending status to make sure that card is accessible for future usage. You'll see the charges been taken off after a few business days. I ordered mine on Nov 13th and haven't got mine either. :/
[Nexus 4 General] nokkenas:
Go ahead, good luck and have fun with your iPhone 5 :good: Price is the only reason I'm staying with Nexus 4...
[Nexus 4 General] parelem:
My guess is UPS SCS is printing out shipping labels in anticipation of a shipment of phones. So once they get the shipment, they can slap the labels on them and move them out as quickly as possible.
[Nexus 4 General] Jooztk:
Hi guys,

since I do not live in the USA, I let my niece order my Nexus 4. She ordered on the 28th with a shipping time of 4-5 weeks. She is coming to the Netherlands for Christmas but I guess the phone won't be there in time :(

Boooooooo
[Nexus 4 General] yokuyuki:
Just talked to UPS and got this:

Initial Question: My UPS package tracking has said label created since Saturday even though it's scheduled for delivery today? Is it actually coming today or not?

Anwar T.: Hi, this is Anwar T.. I'll be happy to assist you.

Me: The package in question is <redacted>.

Anwar T.: Our records indicate that we have received the billing information for the shipment. The "Billing Information Received" tracking scan indicates that UPS has received electronic transmission of package data from the shipper. Sometimes the package is not actually given to UPS on the date the shipper processed the billing information.

I would suggest contacting the shipper to determine if the shipment was sent as scheduled. Once this occurs, you can continue to track the package here at ups.com.

Me: Except your tracking shows that it's scheduled to be delivered this afternoon.

Anwar T.: The scheduled delivery is based on the billing information we received from the shipper. This would change based on when we physically receive the item to ship.

Me: So seeing how there's no tracking for it at all, the delivery date for today won't happen then?

Anwar T.: I would not expect the package today based on the information that we have at this time. It is also best to contact the shipper to determine if the shipment was sent as scheduled.

Me: Okay thank you. I just wanted to make sure I didn't have to unnecessarily expect a package today.

Anwar T.: You're welcome. Have a great day.

Anwar T. has disconnected.
[Nexus 4 General] ceejay83:
Can we get a refund on shipping then? Since it does say shipped, even though it's not.
[Nexus 4 General] yokuyuki:
Talk to Google? If it works, let us know.
[Nexus 4 General] rootusr:
Same case here
[Nexus 4 General] stryker09:
Exact same response I got from them a while ago. :(
[Nexus 4 General] geokuttan:
Same here...but reading the messages in this thread is like watching comedy central...cracks me up all the time...My SAT was way easier than this...
[Nexus 4 General] munchy_cool:
UPS CSR's give the same automated responses as Google's

they do not have anything new other than what you see.
[Nexus 4 General] tuzonghua:
Just went to my local UPS shipping center (I work right next door). The woman there said they see the same tracking info we see so no dice there. However, I did get the information for whoever is shipping for Google. I tried calling the number and got voicemail for a gentleman named James. I'm not going to publish the number because it probably won't do any good having a bunch of people call this guy when he can't do anything about it or give more info. But as I said, my local UPS center was more than happy to give it out.
[Nexus 4 General] drak0:
Has anyone else had luck if thy removed all payment options from wallet and added a new card? I'm still in LL2.

What's messed up is my order in the Play store says COMPLETE but in Wallet it says PENDING. :/ I think I really have been forgotten.
[Nexus 4 General] ceejay83:
F this.... I'm getting a windows 8 phone
[Nexus 4 General] stryker09:
I'll head down there too during lunch. I'll see if I can push on for an update or something.
[Nexus 4 General] nks2105:
well then maybe you don't deserve one :confused:
[Nexus 4 General] noyade233:
Order date: Nov 27, 2012 12:07:28 PM PST

Received a shipping email on Nov 30 4am.

UPS yellow box of death. (Scheduled Delivery: Tuesday, 12/04/2012)

My UPS driver just dropped of a package but no phone...

My credit card had a pending charge until I got the shipping notice. Now I have a posted Google charge dated Nov 27 which showed up on my closed bill statement for the month with payment due 12/26. So I'm getting charged for a phone that no one knows the status of...
[Nexus 4 General] yokuyuki:
My CC got charged on 12/1 and it posted on 12/3.
[Nexus 4 General] nokkenas:
Even if I have the money I wouldn't choose iPhone.
[Nexus 4 General] sn0warmy:
Bears, I cannot believe you have not cancelled your order at this point. Kudos to your patience.
[Nexus 4 General] Eclipse_Droid:
UK nexus 4 due back in stock at 5pm GMT

Source. http://m.androidcentral.com/next-wave-nexus-4-stock-due-uk-play-store-today
[Nexus 4 General] James BlackHeron:
I think for all our trouble that Google should be giving all of us a free Ingress Invite that comes bundled with every new Nexus order.

Hell, Nexus ownership should put you in a special-offers group where these neat google betas and such are a priority for us. WE ARE their target audience. I feel they blow us off after buying their flagship devices when we have to go and BEG these guys for invites to beta releases of games and other services after buying-in to their flagship hardware devices.

That's just pitiful.
[Nexus 4 General] grubbster:
Yes, I also got this number from my UPS center. I called James yesterday and after several attempts spoke with him. He was not very happy I had his number but was helpful. He looked up my shipping number and said the package was at the main millennium hub in Louisville. It seems as though at this point the blame for the yellow screens can be put on UPS. They seem to be sitting at their hub with labels on them waiting to be scanned........for 4 days. I have contacted Google and requested a refund for my shipping since they show the item shipped on the 29th and it still has not been delivered. My case has been referred to a shipping specialist. :good: Like that is going to help!
[Nexus 4 General] cikomiko:
sorry if this question was already asked, but will the limit per device expire after a while?

i need a 2nd one as a gift :(
[Nexus 4 General] jakejm79:
That is a flat out lie and total BS. Google's terms and conditions of the sale clearly state that your credit card wont be charged until the item is shipped. If they are charging customers with no intention of shipping the phones anytime soon, that is flat out theft and probably bordering on illegal. The BBB will be hearing about this.

My charge was pending from 11/27-11/29 on 11/30 it posted to my credit card account (the day I was provided tracking), as far as I am aware 5 days later Google has my money yet my phone isn't close to being shipped. Must be nice to take ~$400 x everyone that ordered and got tracking numbers and not have to part with any merchandise.

This clearly shows a post date of 11/30/2012, nothing pending about this.
[Nexus 4 General] yokuyuki:
Too bad I have had an Ingress invite since 2 weeks ago.
[Nexus 4 General] ed10000:
Definitely not anytime soon (read: a couple of months). Your best bet would be to order another one using a different credit card and Google account.
[Nexus 4 General] yokuyuki:
Also did anyone get their shipping refunded from the Nov 13th order yet?
[Nexus 4 General] bsbtauldl1:
No disrespect, but this is sometimes what it means to be an early adopter/innovator.

see this chart

http://www.valuebasedmanagement.net/methods_rogers_innovation_adoption_curve.html

The problem with this situation is that google likes to roll things out before they are finished (hence their affinity for *beta) Its just their way of doing things and, up until this point, it really has not been easy at any juncture to be a Nexus owner. What I mean is that there is limited support, usually the carrier has no idea what google is doing, and people have to figure things out for themselves.

Anyways, the short of it is that if this were more Apple-y and less Google-y, I wonder how many of us would even buy the phone, counter-intuitive as it may seem.

P.S. I know it sucks, I am stuck at pending because I was in school for most of the 27th. I wasnt able to buy it until 2-3 weeks. So there are always people worse off....
[Nexus 4 General] B97:
Anyone with a second batch device from any country, is the buzzing still there from the headset?

Sent from my Nexus 4
[Nexus 4 General] munchy_cool:
yes it will automatically after a few days, dont know the number of days though
[Nexus 4 General] streak4m3:
I'll chip in with my experience.

Ordered 16GB version on the 27th (1-2 weeks est.) Received shipment/tracking email on the 30th. Haven't received the package yet and there has been no change in the status on UPS website (MyUPS has been all over the place stating a delivery estimate for 12/3 yesterday and now 11/30 today).

Called UPS to check and see - they show nothing. Was asked to contact the shipper. Called Google, spoke to CSR who could not answer some basic questions, so I asked for a supervisor. The supervisor first tried to use the 1-2 week estimate that Google provided. I told her if would have made sense if Google didn't send "your order has shipped email with tracking number'. She put me on hold to research it, came back and said she has no idea why I received that email because the ordered hasn't shipped. She promised to contact shipping department at Google to find out what broke down in the system. I asked for a time frame - was given a day or two. Told her it was unacceptable and insisted on them calling them to find out what was going on. She told me they don't have phones in the shipping department. I said I don't believe it - she said it's true. At last, I told them I would like a follow up email after our call (completed a phone survey by the way and left a recorded message stating my disappointment and surprise for being treated this way by Google). Received a follow up email stating this:

"Hello XXXXXX,

Thank you for contacting Google Play Support.

I understand that you called in wanting to know your status on your Nexus 4. You did receive a tracking number but you still have not received your device and I know that can be a frustrating . After speaking to my supervisor and me, and getting no further answers regarding your device, we will email this matter over to our shipping department. The shipping department is just an email department. Once we hear from them we will contact you back with further information

If you have any further questions or concerns please feel free to reply to this email.

Thanks,

XXXXXXX

The Google Play Support Team"

And the saga continues...
[Nexus 4 General] slask1:
It is not pending any longer, it is posted to my account.
[Nexus 4 General] grubbster:
What's really chapping my a$$ about this whole thing is that every time I have called or read a post about someone calling Google, the CSR, supervisor, etc. acts as though this is the first call of this nature they have had about this. They should know by now that very few if any of the phones from the 27th have shipped and that there is a problem that needs to be corrected. I just wish they would acknowledge the problem and fix the systemic issues. Instead they act ignorant. Very frustrating.
[Nexus 4 General] brar.arsh:
Didn' come to UK at 5!!! :(
[Nexus 4 General] jMollys:
Yes. Your Merrick card has been charged and is not a hold.
[Nexus 4 General] KaiserJay:
It's now in stock. Get in there quick :good:
[Nexus 4 General] winwiz:
just got mine using IE10

Chrome didn't work!

anyone know how long before shipping?
[Nexus 4 General] grubbster:
As a follow-up to this I tracked down the UPS truck and they did have a package for me. One from Amazon that I had ordered less than 24 hours ago. God, I love Amazon! I have put a tracer on the package for UPS.
[Nexus 4 General] cityheadache:
Just bought an 8GB for my Dad. Not too stressful this time round - the site didn't slow down and it didn't empty my basket at all. Went on sale at 5:07pm.
[Nexus 4 General] jakejm79:
Lol you recognize the bank, yes that's my point, the money went to Google on 11/30/12, yet my phone is (and has never been) on it's way to me.
[Nexus 4 General] KaiserJay:
Had to try a few times myself as the site kept emptying the cart. No matter, finally got an order in; just have to hope it actually ships...
[Nexus 4 General] Motogp1:
Just bagged a 16gb one, took a couple of attempts but not to bad.
[Nexus 4 General] 121C4:
After spamming F5 like a madman, I have a confirmed order. I hope it arrives before I go on holiday :)
[Nexus 4 General] donec:
If you live in a house get to know one of your neighbors, ask them to watch for it, contact UPS with extra delivery requirements requiring them deliver it to your neighbor, if you live in an appartment ask the supper or office to accept delivery, ask friend or family member to pick it up.
[Nexus 4 General] CaspaTheGhost:
Got mine ordered, shipping in 1-2 weeks.

Wanted to get a bumper but they have sold out - funny as they have been in stock throughout the time there have been no phones!

Sent from my Galaxy Nexus
[Nexus 4 General] subhani:
just ordered 2 16gb and recieved google email receipt... fairly easier than before. max cap of one 16 and one 8gb btw...
[Nexus 4 General] nellisere:
Just ordered a Nexus 4 8GB from the UK PlayStore, got my rder placed email, they say 4-6 weeks shipping, but then I pad for 2 days shipping? They should have made shipping free. I guess I can't complain though. Fingers crossed it might come before Christmas, but expecting beginning of January.
[Nexus 4 General] donec:
I would like to see people put their...

order size, order date and estimated ship time

in their signatures

I agree that having everything bunched to gether is getting to be a mess. Of course no one knew it would bring this much activity. However, now that it's known to be such a large topic maybe it would be best to have a thread for each group of shipping estimates? For those coming here new for the newer batches this thread is too big and intimidating to read all of it just to be up on the topic.
[Nexus 4 General] PAulyhoffman:
two phones I bought on one gmail showed up yesterday. there is still a pending charge and an option to cancel them.

one phone i bought on another shows shipped with yellow box and has gone nowhere since Friday. I am tempted to cancel one order to see what happens
[Nexus 4 General] mrfish123:
Same here...most intriguing? Maybe when they get them in stock they'll ship ASAP, but i'd have thought at least a discounted shipping rate would have smoothed things over.
[Nexus 4 General] ET3RNA4:
who the hell is Hugo?
[Nexus 4 General] OmgitzFire:
I have my money in my hand ready to throw it at the screen!
[Nexus 4 General] boogieroc:
I just spent 5 hrs to get black ops 2 (NYC) trying to play and watch my iPad email and google play site is giving me a headache.
[Nexus 4 General] kyokeun1234:
One of the main dude.
[Nexus 4 General] stopswitch:
No idea.
[Nexus 4 General] Willz:
http://www.youtube.com/watch?v=ZG_xNbVMmIA
[Nexus 4 General] ET3RNA4:
10 minutes
[Nexus 4 General] Sturos:
Assuming Hugo means Hugo Barra, VP of Android Project Management.
[Nexus 4 General] stopswitch:
well, actually. According to the atomic national clock.
[Nexus 4 General] Vangelis13:
Man, I almost choked laughing..

This is fun!!
[Nexus 4 General] spiderhamster846:
HOLY JEEZ. I just wokeup from my multiple freaking alarms going off. I feel a bit like I might die.... Google better.....grrrr
[Nexus 4 General] spencer88:
lol I've never seen this much activity on XDA this late at night :laugh:
[Nexus 4 General] taC nayN:
Almost sweating in anticipation, heart beating fast... sad part is I'm not kidding.
[Nexus 4 General] stopswitch:
Dude, the US release of the Galaxy Nexus was nuts, forums crashing and crap.
[Nexus 4 General] jaju123:
Hey its almost 9am where I live
[Nexus 4 General] vrooden:
You guyes know this SGS3 ad?

Samsung Slams Apple Commercial - Galaxy S3

Samsung making fun of people waiting for iPhone 5?

Hope Apple won't take revenge with us waiting similarly for Nexus 4 :D
[Nexus 4 General] ricey1986:
8 Mins and counting...hope Tim P was right, but we will see
[Nexus 4 General] _guzzler_:
8 mins
[Nexus 4 General] Lcrkz0023:
*YAWN*.... Wakey Wakey Eggs n Bakey!!
[Nexus 4 General] Simer03:
ahhhhhhhh longest 8 min ever!!!!
[Nexus 4 General] oasis9389:
can you order from the UK store and ship to the US?
[Nexus 4 General] kaydub:
My payment cleared on the 27th and I received my Nexus on the 28th, but have not yet been refunded the shipping cost. I'm going to wait until tomorrow before I confront Google about it, in case they refund me later today.
[Nexus 4 General] donec:
If you can afford it and are willing to wait for updates then that is probably a good idea.
[Nexus 4 General] slask1:
Well, off to work with the YBoD still showing on UPS's site. We'll see what the result is for today when I get home. Good luck everyone.
[Nexus 4 General] donec:
I think all they failed in was anticipating the demand and realizing such a good price at this time of year would make the phone not just wanted for personal use but also as gifts and as a way to make holiday money by buying it cheap and selling it for more, as many have tried to do. All that and the holiday shopping/shipping is IMO what has caused the Nexus 4 situation.
[Nexus 4 General] saudkhan:
nexus 4 is finally back in stock in UK. I have ordered my 16gb. it says it should take 1 - 2 weeks. I will keep you all posted when and if i receive it ;)
[Nexus 4 General] androidfoshizzle:
Good idea

16GB,NOV 27 6:54 PM EST,2-3 WEEKS,U.S.A
[Nexus 4 General] donec:
Just curious was your "crapberry" a carpberry when you bought it?;)
[Nexus 4 General] Gibsonflyingv:
Done.