yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] chrisjcks:
So,

Ordered just 20mins after site went live and back ordered, in stock - yet doesn't matter.

Website failure causing multiple unwanted orders

Oversold a non pre-order phone which shouldn't have been possible.

Late notify stock email or not at all

Users who ordered later have received them

expected delivery dates not met

Rubbish support, told many different stories

No wireless orb available, (didn't expect it, but it should have been)

Extortionate bumper price!

£10 phone delivery for an up to 3 week wait

I've never seen such a POS launch before - the whole thing stinks, its amateur at best. A customer wouldn't expect this sort of support from their local electronics store, nevermind such a big company like Google.

I doubt I've finished with my complaints to Google with my own order - I can see multiple emails and phone calls happening until its sorted.

For something that should have been fun and exciting, has left people feeling angry, upset and just darn right worried.

.... its a shame.
[Nexus 4 General] InvalidUsername:
Believe me, if you were dealing with this, you wouldn't wanna read what you just wrote. Your post wasn't even about shipping :rolleyes:

Ordered at the same time as you, and I have nothing either, though I never got a preordered status; it has always been Nov 15 for me. I wouldn't be so hopeful. I signed up for the UPS service that tells you if any packages are headed your way, and they've been completely silent. In addition, Google no longer has a hold on the money in my bank account. They released it sometime early this morning (around 1-2am [11pm-12am PST], I think).

I was upset that I might not get it by Friday mid-this week. At this point, I'll be ecstatic if I even get it next week at all :(
[Nexus 4 General] JamesRC:
I'm having a similar experience, pre order to estimated ship date but no info and no one can tell me if it's going through or not.
[Nexus 4 General] d_phekt:
Pretty sad that peoples Pre-order status has changed to shipping on the 15th and its now the 16th for crying out loud.
[Nexus 4 General] FatalityBoyZahy:
And to think that we were worried about hardware issues...
[Nexus 4 General] subhani:
Wow, your v lucky. I'm also in London on the 3 network too. Drop us a PM if you know others that have ordered more than one. Desperate for a N4 dude!
[Nexus 4 General] supercakefish:
Wow you know someone's had it easy when the worst 4 days of their whole life is wondering when their new smartphone will arrive!

Can I have your life? Please?!! :fingers-crossed:
[Nexus 4 General] munchy_cool:
More lulz from Google

Nexus 4 back ordered , forced to use an iPhone 4S , blame Google
[Nexus 4 General] InvalidUsername:
They just sent you that automated response? They should be ashamed of themselves.
[Nexus 4 General] Geo411m:
I called CSR yet again because the charges were removed from my debit card and he said my order is fine and I'm only waiting for UPS to send me a tracking number and it's going to be shipped today. He said the charges will reappear on my card.

In our conversation, he made it seem like they were waiting on UPS for the hold up. You guys think it's possible that they're staggering orders because UPS is having a hard time keeping up and those backorder letters are simply sent to buy them more time to send out everyone's orders? Honestly, it would be a smart move. They say 3 weeks but send out everyone's device within the week appearing like heroes and everyone would be happy they didn't "wait long".

Okay, worse was the wrong word. I really meant stressful.
[Nexus 4 General] InvalidUsername:
NO. That is absolute bull****. A lot of us have UPS alerts, and nobody that has been fed that crap by CSR has received any alerts. They tried telling me the same thing yesterday, and when I mentioned no UPS alerts, the guy said "look, I'll be honest with you. I don't really have any information to give you at this point."
[Nexus 4 General] su9062:
Called the support once again just now. The guy said if you didn't receive any email saying update to your order, you have nothing to worry about. I said "This has been a pretty bad experience, so bad that I wouldn't buy anything else on the first day". Lol. The guy started taking notes and asked me specifically why do I feel this way. Poor fellow, I think I summed up the last 10 pages here. Gave him a lot to write. What do you guys think will make this at least half right ?

" Thank you for contacting Google!

I apologize for the inconvenience and thank you for your patience and understanding. I’ll only know the scheduled delivery date when you receive an email notification that your order has shipped.

Unless you receive an email with subject “An update on your Nexus 4 Google Play order”, your order is not affected. And you should be receiving a shipping confirmation soon.

If you have anymore questions please reply.

Thank you,
[Nexus 4 General] elliot.newnham:
Hrmmm, my processing payment was removed from my bank statement... thats not good :*(
[Nexus 4 General] InvalidUsername:
You should've asked why play store still estimates shipping on the 15th when it's the 16th. I understand if UPS messed up with sending notifications (which it didn't), but why can't Google at least get the info on their own damn service right?

I think everyone's has at this point. I'm pretty sure it was only meant to be preauthorized for a certain period of time, and has expired, because everyone's appears to have disappeared at around the same time.
[Nexus 4 General] doodoostains:
It's still showing up in mine and I got backordered.
[Nexus 4 General] su9062:
Wanted to throw in some info here about these processing payments. Whenever I rented a car using a debit card, especially with Bank of America or Wells Fargo, if the rental is more than 2 days, the funds are held and then released. Just like what we are seeing now. The point being the bank, I think would remove the authorization if the merchant does not submit a charge. Although once i return the car the charge will re-appear. It will be the same with this I think.
[Nexus 4 General] Pedro Peguero Jr.:
Mine hasn't dissapeared.. I still have the pending charges on my card, and I'm one of the limbo'ers on this thread. I'm just hoping that when I come home, a UPS truck will be down the road.
[Nexus 4 General] d_phekt:
Mine is still pending in my bank account. No shipping details from either Googs or UPS. No B.O. email.... No nothing since my order confirmation. Not knowing is the worst.
[Nexus 4 General] elliot.newnham:
Thanks guys! I am talking with a BOA representative now! I'll let you know...

But this is really lame, what has google said about the disappearing payments?
[Nexus 4 General] g33ked:
Same here, I can't say anything more about google that hasn't been said in this thread. It crazy how try dropped the ball on this.
[Nexus 4 General] su9062:
Mine shows "complete" in status since when i ordered, not shipping on 15th. :crying: You are right about pre authorization.

The CSR might BSed , but he said they have various stages of processing and a lot of orders are in the very last stage. I asked him to explain what those stages are because there are so many people waiting for answers, he didn't explain it but oh well, I wouldn't trust him anyway.
[Nexus 4 General] dwd3885:
woke up this morning expecting SOMETHING, ANYTHING. NO Backorder email, no shipping email, still says pending in google wallet and ship estimate 11/15
[Nexus 4 General] Pedro Peguero Jr.:
OK, here is what I believe is happening to us

-sigh-

LIMBO PEOPLES

I believe our Nexus has shipped, but with Googles services being bogged down from the BO emails, orders, confirmations, etc , it still may be "delayed" online in their servers. Why do I believe this? Because about 100 or so pages back, someone got their Nexus 4 shipping confirmation, but ONLY from the UPS service "myUPS" and STILL his Google account and wallet and bank said "PENDING"

So I do believe our Nexus has shipped, but we just aren't informed about it yet, and it's taking hell of a long time to receive notification of this.
[Nexus 4 General] lnfound:
YouTube the Louisville shipping hub, UPS isn't going to even notice a few thousand phones flowing through those belts.

CSR doesn't have any information, youll hear a new rumor from each one. Its not their fault, they say what they're told. If there was a definitive answer Google would've announced it to slow down the thousand calls per hour about the same thing.
[Nexus 4 General] omrij:
I still in limbo, no tracking number and no backorder. At this point I'll be happy with a backorder mail and just cancel this order. Maybe I'll just go with the lumia 920.
[Nexus 4 General] su9062:
If apple CEO apologized for a bad maps app, I think we are in for a good long " sorry , please don't leave me ".
[Nexus 4 General] DroidDavi:
That did happen with the nexus 7.
[Nexus 4 General] jak3z:
Phone arrived!
[Nexus 4 General] InvalidUsername:
I have my UPS as well though, and I haven't received **** (though I only signed up for the service when I heard others were receiving their shipping info, and I wasn't - it was stated that if the label was printed before you signed up, you wouldn't get a notification)

---------- Post added at 06:03 AM ---------- Previous post was at 06:02 AM ----------

Ya, I'm thinking of getting the Lumia as well. Windows Phone 8 is looking good. My first choice would be an iPhone 5, but I'm with Tmobile, and iPhone would be way too expensive to buy off contract.
[Nexus 4 General] Unclean009:
Don't rub it in. :crying:
[Nexus 4 General] d_phekt:
Good. Now move on to the First Impressions thread. Bye
[Nexus 4 General] InvalidUsername:
Thanks for sharing. Please leave.
[Nexus 4 General] DroidDavi:
lol if you have your phone your not allowed in here
[Nexus 4 General] Pedro Peguero Jr.:
Also, let me add this -

GOOGLE LIMBO NEXUS 7 ORDER

^ He was in the SAME, EXACT DAMN BOAT as us, and since he hasn't posted anything else ever since, I'm assuming that he did INDEED receive his device with his "LIMBO" status

SPREAD THE WORD!

LIMBO 8:44
[Nexus 4 General] InvalidUsername:
No, I think myUPS would've sent me something if it was just Google's servers holding the tracking coding back. (Limbo 8:36)
[Nexus 4 General] m0h1t:
I contacted google support by filling up this form, but I havn't received an email acknowledgement like it said once I sumitted the form.

Does one usually receive an acknowledgement via email?

What is the turn around time for support issues?

http://support.google.com/googleplay/bin/request.py?&contact_type=devices_shipping_status
[Nexus 4 General] lnfound:
Not if it was only shipped last night
[Nexus 4 General] Pedro Peguero Jr.:
it actually is the "MyChoiceUPS" service, it has been confirmed that if signed up after the shipping label has already been printed, you wont be notified.

Different story if you had the MyChoiceUPS service for over the past week or so
[Nexus 4 General] d_phekt:
Well of for some reason UPS does show up with mine today, the delivery person better be feeling horny... cuz they're getting some love.
[Nexus 4 General] kingnaldo28:
from spain meh
[Nexus 4 General] frankied22:
So is it possible mine might show up today then? I ordered a 16 at 11:34 am est and have been in limbo. I signed up for UPS MyCoice last night around 8:40pm est and now it is 7:20am est and I have not heard one thing. Mine still says shipping estimate November 15th.
[Nexus 4 General] Roxy:
It's 4:19am and i have not received any shipment notification * yawns *... I guess I'm going back to sleep.

Sent from my teapot. :3
[Nexus 4 General] InvalidUsername:
I'm not so sure about that. Many members reported signing up, and then getting notifications about some Amazon shipment that they had ordered earlier. I doubt it just happened to ship within an hour of them signing up...

How did you check it?? Or did they send you an email?? Congrats!
[Nexus 4 General] kcm117:
Ugh

This was the worst ordering experience ever. Sold my Galaxy Nexus on Wednesday after receiving the confirmation e-mail and calling a rep to assure me my order would ship.

Now I'm stuch with an unlocked iPhone 3g on EDGE on T-Mobile until i get my N4. /cry
[Nexus 4 General] Pedro Peguero Jr.:
Indeed.

Let's just hope that today we get a UPS truck arriving at our doors today.
[Nexus 4 General] surferdude73:
I can confirm this is wrong. I signed up for MCUPS yesterday, got an email for a package that arrived yesterday. Imagine my disappointment when I saw something other than Google in that email, and later BO confirmation.
[Nexus 4 General] Pedro Peguero Jr.:
I'm just saying what others have said to me :confused:
[Nexus 4 General] d_phekt:
I haven't received any shipping info. No info at all since order confirmation actually. I was just responding to what someone said about also not getting any info and it just showing up. I'd be happy as hell if it just showed up.
[Nexus 4 General] joeski27:
I agree, but there is no "lol" coming from me. Please leave, honestly I got mine unexpectedly I wouldn't have the nerve to shout it out in here given the circumstance and frustrations of the last couple of days. :rolleyes:
[Nexus 4 General] Pedro Peguero Jr.:
Why cant weee be friends, why cant weee be friends, why cant weeeee be friends, why cant weeeeeeee be fra endsssssss
[Nexus 4 General] jblack41510:
Morning peeps. Any word on the BO email? Is it legit? Any body get that and then a shipping?
[Nexus 4 General] kcls:
7:30 AM and still no email, and no UPS notification either. This is literally killing me slowly.

Tapatalk² from my Optimus V
[Nexus 4 General] InvalidUsername:
Oops! I completely misread that and got really excited that it might've been shipped without a notification from Google :(
[Nexus 4 General] MaxCarnage:
I've been signed up with UPS for over a year and I have nothing from Google. I just so happened to have a package delivered via UPS yesterday and I was notified when they picked it up and on delivery.

Still stuck in limbo here; I finally figured what the hell and called Google and spoke to a nice lady who told me that if I hadn't received tracking info by Monday (Monday!?!?) to call them back.

I have tried to be patient and give them the benefit of the doubt, but honestly this is BS. If I had gotten a backorder email I would at least know what was going on and shrug it off; this perpetual state of shrugs and question marks is maddening. Google is the best at a great many things, and I want this damn phone so I'm not going to cancel or switch to (shudder) WP8 over it. But Google sucks sucks sucks at retail.
[Nexus 4 General] dwd3885:
So I caved in and called Google. He said the phone is still processing and could be going to UPS today and that I should get an email.

LOL.

Limbo: 845
[Nexus 4 General] DroidDavi:
We can be friends when we get our phones

I'm heading to bed hopefully this gets solved today
[Nexus 4 General] MaxCarnage:
They have no way of knowing that. The lady I spoke to this morning was very honest about the fact that they have zero insight into that side of things.
[Nexus 4 General] ryree0:
Order Date: November 13, 2012 8:33:46 AM UTC-8

Haven't heard a single thing from Google, but I just checked my bank balance and the money is no longer waiting to be taken out and my balance has returned to normal. So much for hoping it would arrive today.

I didn't cancel my order at all, btw, and it still shows pending on google wallet...
[Nexus 4 General] moosery:
You're lucky - I ordered because I dropped my dell streak 5 the other day. I have literally only now got a dell streak with a massive black blodge on one side (cant see notifications) and the blodge is growing with more and more missing pixels by the day!

3 weeks and I'll be working with a 1cm square!
[Nexus 4 General] dwd3885:
yes i know, that's why i LOL
[Nexus 4 General] kilolum:
that is so true. i am waiting for a huge 20 min video apology.
[Nexus 4 General] TheBrandonWRX:
I believe everyone's financial institution can also verify for those anxious enough when the pending charge is set to fall off. This will give everyone the for sure by this date idea.
[Nexus 4 General] ryree0:
The ridiculous part is that nothing has changed. I still have an estimated shipping date of yesterday and google wallet is still pending. I'm usually pretty nonchalant about things, but this is really starting to piss me off.
[Nexus 4 General] InvalidUsername:
From the US thread:

I guess we can still be a little hopeful even if the preauthorizations have been released.
[Nexus 4 General] vollmilch:
any1 got the device after BO mail and still pre-auth'd cc payment?
[Nexus 4 General] kcbboy:
tempted to just upgrade through tmobile and get the damn thing at this point........but alas I shall wait it out......
[Nexus 4 General] chrisjcks:
They must have only had a handful of phones to sell

I don't believe for a single second that they had a normal stock level and they sold out in 30mins,

Especially here in the UK, nobody even knows the Nexus brand, never mind this particular release.

The only people who know this release over here, are android blog/forum followers - there are no TV, newspaper or radio adverts for it over here.

Even O2 have done no advertising and they have a 1 month exclusivity on store - and their stock doesn't even relate to what the play store have.

Google have well and truly messed up - I wouldn't even be surprised to see them have only 1 single pallet as 'in stock'
[Nexus 4 General] dexter_walrus:
Yeah, UPS tells me I'm supposed to get it today but my bank account went back to normal. The pending charge disappeared.
[Nexus 4 General] @rbiter:
Those are just BOM, bill of materials costs. Those do not include r&d, engineering, shipping, storage or advertising. Tack on about 50% to get the true cost of phone unless there is some unusual or bleeding edge feature and it is more.

...
[Nexus 4 General] kcls:
Just got an email from Google checkout on my inbox and had a mini heart attack. I'm on my phone so all I saw in my notification ticker was "Google Checkout: Order canceled by...."

Turns out someone had clicked the return button for my icons in the play store. I got quite scared for a moment.

8:00EST: Still no email from Google.

Tapatalk² from my Optimus V
[Nexus 4 General] heat361:
Mine is out for delivery :) I cant believe it
[Nexus 4 General] InvalidUsername:
When did you receive shipping info?? Or do you mean delivery to your house? Cause if it's the latter, you need to stop posting in this thread :rolleyes:
[Nexus 4 General] heat361:
Yes they do I called two days ago and the cs said my order is being proccesed and will be shipped by evening of the 15th and alas it did

---------- Post added at 08:10 AM ---------- Previous post was at 08:08 AM ----------

Haha sorry out for delivery to my house.:p
[Nexus 4 General] dkotoric:
everyone got that answer including me and mine didnt ship

Sent from my HTC One S
[Nexus 4 General] jmejiaa:
Had anybody with a back order email gotten it shipped?
[Nexus 4 General] InvalidUsername:
They also said that to 100 other people that still haven't had their order shipped :rolleyes:

---------- Post added at 07:13 AM ---------- Previous post was at 07:12 AM ----------

Yes, a bunch of people have
[Nexus 4 General] vollmilch:
the poll in the uk thread says 5 so far
[Nexus 4 General] jblack41510:
There's hope then......fingers crossed
[Nexus 4 General] flo7002:
Still no emails of BO or ship, cc charge still pending... starting to lose hope, maybe I'll call later today to see if they can tell me anything
[Nexus 4 General] soulicro:
Yeah, so, I got the backorder email (after talking with a CSR assuring me everything was fine and that mine would ship out), and I just checked with my bank - the pending charge was released. My Google wallet order status hasn't updated, and the Play Store still says shipping estimate on the 15th.

This entire ordeal has put me off from ordering any hardware from the Play Store - I definitely won't do this again, at least until they get themselves together. I can't stress how much of a joke Google has made of themselves.
[Nexus 4 General] Clay:
I called yesterday at noon. Order is fine, no issues with my info. Still pending. Charge for it on my bank account has disappeared.
[Nexus 4 General] Blaaammmm:
I am with most of you guys where we haven't heard a word from Google nor received tracking info from MyChoice, but my charge is still pending on my account besides the $1.00 they did. I guess we have to wait and hope that we will get it by next week.

Ordered at 11:54 EST.
[Nexus 4 General] MaxCarnage:
Exactly. Basically anything that a CSR might say to someone was said yesterday; you just had to keep calling until you heard what you wanted to hear.
[Nexus 4 General] dirtyhamster73:
Omg I'm so happy! I've been checking their site and amazon every so often but haven't seen anything! Didn't know they had pre-orders up... Thanks so much for the info! I have 5 androidified cases for my Gnex, 4 for my GNote and 1 for my N7, best tpu cases money can buy!
[Nexus 4 General] demosthen3s:
Called CSR who told me that I would be getting an email with shipping information either last night or this morning but then instead got a backorder email about 41 minutes after that conversation. Now the pending charge with my bank has been released.

Really pretty pathetic, Google.
[Nexus 4 General] agtitan:
I'm the same way. I'm pretty nonchalant, and give the benefit of the doubt as much as I can, but I'm really starting to get mad about this lack of communication.
[Nexus 4 General] Radsolutionz:
the csr's are just going to tell you what you want to hear. they dont have a clue. to be honest... i ordered at:

Order Date: November 13, 2012 10:41:22 AM UTC-6

the thing is i ordered 2 and i heard that the people who ordered 2 would be given last priority.

so at this point... just wait n see what happens... worst case we wait a while... but hey at least we save on shipping...
[Nexus 4 General] Chinese281:
Yay mine is on backorder -___-
[Nexus 4 General] ryanbmw51:
You recd the bo email too right?
[Nexus 4 General] Radsolutionz:
back order emails are going out now? i am still pending charge in my bank, no shipping email or BO email.... i ordered 2.... i pretty much think im SOL... and im prepared for it...
[Nexus 4 General] thunter5000:
4:56am Out For Delivery
[Nexus 4 General] [hfm]:
There are sill people that have no power from Sandy. " the worst" is very relative.
[Nexus 4 General] robg2008:
hate does not describe how i feel about you...
[Nexus 4 General] decepticon:
Ordered 10:31 AM on 11/13, charge cleared yesterday at 7:45 PM. Order status has not changed.
[Nexus 4 General] slowpc:
Everyones that is on back order should see it fall off , anyone call them yet to see if they know anything about the process on what they are going to do now?
[Nexus 4 General] lnfound:
Pretty sure he meant that what's worst is that xda users are the ones having problems despite being loyal. But everyone's having problems with the orders
[Nexus 4 General] hotwire:
Well I dont think i'm getting mine today. The money that google had on hold in my bank just got freed up and is now back in my account, no hold. But google play still says Shipping estimate: November 15, 2012 and google wallet still says pending. Oh well kinda given up on this cluster f*ck:(
[Nexus 4 General] myorks1127:
If that was serious you really need a life/girl
[Nexus 4 General] jblack41510:
They are watching me thru my gnex front facing cam laughing how pissed I look
[Nexus 4 General] pitchshifter:
I had no power for weeks from sandy, I still want my damn phone!
[Nexus 4 General] idigg:
I'm so confused, I ordered an 8GB. It says on my Google Wallet Pending, on my Google Play orders, it says "Shipping estimate: November 15, 2012" but I have no tracking information. Any idea what the heck is going on? AHHHHHHH
[Nexus 4 General] frankied22:
Welcome to limbo.
[Nexus 4 General] iPathik:
same with mine....i hate this. i ordered at 11:45AM EST
[Nexus 4 General] biggiephat:
My pending charge is still there from 11/13. The one for my 16gb but also the 8gb I cancelled too...