yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] farble1670:
well, that's encouraging. perhaps there was some glitch where it did actually ship but the tracking broke down. it's a long shot, and i've ever had that happen before, but it's hope.

i'm in the same bot as you though. ordered on the 27th, 1-2 weeks quoted. i did receive a "shipped" email however.
[Nexus 4 General] axion101:
tracking

I called back and the supervisor called UPS to manually verify my information with them and got me a tracking number. He said that when the tracking number is scanned upon leaving the warehouse it will update with tracking information and I will be billed.

I got an email with the tracking number. It is one digit too long, so either he typo'd it or he is lying to me.
[Nexus 4 General] Cwebb03:
I'm not trusting what they're saying at all lol. I'm just planning on using their word when I don't get it on the date they said. That way I can just raise more hell
[Nexus 4 General] jakejm79:
Jeff, I have not seen one case of this? Is there any proof. Everything that I have seen shows that Google provides tracking info first then charges the card for the final time (if you look at the chronological order in the wallet order details). I am willing to stand corrected if someone can show proof of a posted payment on bank/credit card statement and a completed order in wallet with no tracking info. I think these people might be confusing certain banks policies of holding funds for an extended period of time for Google charging them and providing no tracking info.
[Nexus 4 General] Deeco7:
If Google decides to re-open the Nexus 4 availability in the UK again, I will try to place another order and see which one comes first and will obviously cancel the other. Wouldn't it be funny if the newly placed order came first before the 13th one? Better still, Google re-opening orders before being able to fulfill the orders of the first batch.
[Nexus 4 General] klownkillah:
What is the current order status in wallet and the play store?
[Nexus 4 General] jvanlew:
This has happened to me before with UPS. I've received packages that never show up as "Out for Delivery" status at UPS. I'm sure they're scanning it throughout the process but there are a lot of failure points with those scanners and sometimes those mobile devices just fail to communicate and scans are lost. It has to happen. It's not a bug free system.
[Nexus 4 General] DowntownJeffBrown:
Yes his name is Thomas he is the one who posted the summary of the conference call. I'm not gonna go look for it but when he reads this he will confirm it. Or maybe bear will read this and confirm what I said. I have no reason to lie to you.
[Nexus 4 General] Ibsonic:
Finally, they found the place where CSR's are working. :silly:

https://www.youtube.com/watch?v=HF6qVAnyExk
[Nexus 4 General] Zmydust:
This is where I'm at , got the shipped email but no movement on the tracking number for the past 4 days.
[Nexus 4 General] klownkillah:
:) Thanks, the idea had been pestering me all morning - I wasn't sure if anyone had done it yet so i quickly threw something together to post...
[Nexus 4 General] munchy_cool:
Looks like Google printed the labels and is still waiting for the phones to arrive ..lol...jk ;)
[Nexus 4 General] terrencegf:
No, I had not heard of UPS My Choice. I'll look into it.

Would that have helped me in my situation? I didn't receive a shipping notification from Google, so I didn't have a UPS tracking number, thus no way to check on the shipment. Does My Choice check the entire UPS system for shipping address rather than tracking number?
[Nexus 4 General] jakejm79:
Jeff, I'm definitely not calling you a liar, just that I hadn't heard of any LL2ers or LL3ers to have had payments actually post to their accounts. If that was me I would be furious and filing lawsuits and calling my CC company to report a fraudulent seller. When was his payment posted to his Bank/CC account around the 13-15th or recently, I can't imagine Google having $400 of my money with no proof they have or ever will ship me my phone.
[Nexus 4 General] axion101:
After doing some research I have figured out that the tracking number he gave me is nonsense. It is one digit too long and it does not follow the standard formatting of a UPS tracking code, like account number, package number, overnight, two day, or ground shipping, etc. It is 1Z####### and then 17 random numbers.

These people are full of ****!
[Nexus 4 General] jvanlew:
Yeah me too.
[Nexus 4 General] terrencegf:
My Google Wallet entry remains unchanged. Last notification was "Nov. 27, Google Wallet sent a copy of this receipt to ...". No indication of shipment. No tracking number.
[Nexus 4 General] jakejm79:
UPS MyChoice scans the whole UPS system for packages that have been addressed to you (or any of the aliases that you input when signing up) they will then provide you with a tracking info and estimated delivery times. This way if you never receive the tracking info from the seller you still find out ahead of time when the item should arrive.
[Nexus 4 General] DowntownJeffBrown:
Not sure but I'll ask him it was before Fri cause that's when I was on the conference call and I found out. Yes ID be furious to he is a better man than me. This whole mess is just sad because I absolutely love android and Google. Its upsetting to say the least.
[Nexus 4 General] Euler MD:
Where are them bumpers?
[Nexus 4 General] surferdude73:
And if I'm not mistaken, there were 3-5 folks that had the full charge taken out. Some of those people may have gotten their phones with that 2 week shipment.
[Nexus 4 General] jvanlew:
I can't find the option to search for anything addressed to me. I just see track by number or reference.
[Nexus 4 General] CTMeow:
Luckily I grabbed a 16gb from the Canada store, shipping in one to two weeks! Hopefully this one goes through nice and smooth.. either way I'm sticking around for my fellow LL3'rs, of which I still am, just with an option now I guess.
[Nexus 4 General] jakejm79:
Sign up for MyChoice, then it will ask you some personal questions (previous addresses, phone numbers, etc) then you will get email notifications when you have packages 24 hours out (based on the current tracking information's estimated delivery date). I believe if you sign up for the $40 premium account you can get a calender view with tracking numbers for your deliveries.
[Nexus 4 General] dipdewdog:
Just sign up here if you haven't already: http://www.ups.com/mychoice/

Once UPS has your info, they automatically send you an email the day before a scheduled delivery. I just got one and was really excited, then I realized it was just my dog's food.
[Nexus 4 General] [hfm]:
I thought I was retiring from meme generation for this, but I have one more idea that might be worth investigating as an improvement to the process.
[Nexus 4 General] rock7632:
I actually have both of those. Purchased on the 13th got tracking number on the 27th and the tracking info still says "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated". They did take money out last week as well (not a pending charge)
[Nexus 4 General] PaisanNYC:
I am actually listening to this while reading the thread. It is so appropriate!
[Nexus 4 General] jvanlew:
I've had a MyChoice account for a little while now but I've never seen the ability to search the whole UPS system based on an address. I think I misunderstood your statement about searching though so no worries. :)
[Nexus 4 General] DowntownJeffBrown:
Wow so they just got like over 700$ of your money and no phone to show for it as of yet. Again you are a better man than I.
[Nexus 4 General] cchap07:
You don't actually get to search it does it automatically. Also I found out the hard way today that this is all based only on when the label was created. In Amazon's case it has never failed because they create the label when they actually ship it. However in Google's case they created a phantom label with no unit actually shipped. I got a my choice email that it would arrive today but the UPS guy came and went and no phone. So take the ups info with a grain of salt.
[Nexus 4 General] AshtonTS:
Signed up for my choice, and it says it's supposed to be delivered today by the end of the day :confused:
[Nexus 4 General] abowmedia:
Approaching 3 weeks

Well tomorrow marks 3 weeks, I guess Wednesday if you pull out thanksgiving as a business day... still nothing. Order still says "Pre-Ordered" and have no official notice of any kind from google. At this point i'm wondering if i'll get my 27th order before my 13th order. :crying:
[Nexus 4 General] rock7632:
No, not 700. 384 for 1 phone. The initial charge was a pending charge that went as soon as I ordered it on the 13th. That charge got dropped in a couple of days and then finally I got the shipment notification on 11/27 along with the charge for the phone, this time it was a permanent charge. That tracking info has not updated now in 6 days
[Nexus 4 General] abowmedia:
WTF! I ordered on the 13th and still don't have an order and they're already sending out ones from the 27th?!?!?!?!
[Nexus 4 General] DowntownJeffBrown:
Ahhh I misunderstood you

---------- Post added at 04:32 PM ---------- Previous post was at 04:29 PM ----------

Yes they started going out last Thur I think. Messed up huh Google really muffed up this time.
[Nexus 4 General] SunkenShipwreck:
Well as far as I can ascertain no one's actually certain they were sent out at all.
[Nexus 4 General] cchap07:
Good luck with that I hope you really do get it today but ups my choice is simply automated. See my previous post for more info.
[Nexus 4 General] thomas.clark:
Negative Jeff, that was not me. I'm sorry if I gave that impression - I certainly didn't mean to. My charge was pending and dropped off after 5 days. I'm not specifically aware of any that have been fully charged and have not received shipping info.

Those who have been charged, sent shipping info, but have no update - they have a legit issue, but it's hard to tell if it's with Google or with UPS.

I have bad news for you, C.
[Nexus 4 General] DrunkFuX666:
So was able to place an order in the Canada play store finally... placed it at 3:08 when it started sales at 3:00... yet my shipping time is 3-4weeks rather than 1-2weeks... anyway... hope its sooner than that... been trying to place tthis order since it was released... the order i placed in the US on the 27th even tho it says i was processed, never got a mail... later when i called yeserday they said the order was never placed... !

oh well... got the confirmation mail this time... hope it comes sooonnn... then gotta ship it to my homeland too... gonna be a looonnnggg month...
[Nexus 4 General] WhenBearsReign:
I don't know if it was Tom but I know CTmeow is in this position.
[Nexus 4 General] DowntownJeffBrown:
OK I stand corrected.

---------- Post added at 04:42 PM ---------- Previous post was at 04:41 PM ----------

Ah I got confused on the call it was CTmeow my bad I knew I head it though I just thought it was you talking Tom.
[Nexus 4 General] cchap07:
I can say one thing. At least the CSR are American. I am dealing with newegg csr (first time ever) and it is clear that they are outsorced somewhere. The person I am chatting with is having a hard time keeping up. Sigh.
[Nexus 4 General] PAulyhoffman:
Just got home and found two devices sitting on door step. Doesn't even show shipped at Google wallet
[Nexus 4 General] xguiltypenguin:
This is complete bull****, many of us from the 13th still do not have their phones nor have any information on what is going on with our order whether we contact them or not. All we receive from these CRS are either useless or lies. Many posts suggests that we truly are the forgotten, even if our orders are bugged we receive no information from Google; they are showing no attempts to fix any of these issues. This is so very frustrating as I have waited for this device for a little more than three weeks. Had I known we had a better chance of receiving the device with the second launch, I would have bought it on the 27th but Google had to send an email saying it would "ship this week" and me being a fan of them, I believed that they were trying to patch it up with us and provide better service. If I were to order now, I would have to wait 5-6 more weeks, watching as others receive their device and be reminded of this experience. People complain about how they are not receiving their orders when they had ordered on the 27th, it's only been a week and you're most likely in a better situation than us.
[Nexus 4 General] :
Call it a pleasant surprise?
[Nexus 4 General] stab244:
What was your shipping estimate?
[Nexus 4 General] PAulyhoffman:
One to two weeks

Still shows pending on wallet
[Nexus 4 General] thomas.clark:
Any luck?

I may have lost my mind, but I'm actually considering calling again. Plan: wait for the 3-weeks-from-Nov-15 to expire, then go in loaded for bear (no fear buddy, I'm hunting different game). Not interested in talking to Chris/Aaron/Floor-Supervisor. I'm getting to that manager he shooed us away from. And from there I'm either getting a tracking number or connected to Mountain View. We quit after 2 hours on Friday. I quit this time when I pass out or my wife smashes my phone/computer.

I have been mia for a while because of family concerns, but I'm still here fellow Nov 13 LLers. We're going to get these phones.

It's a strange feeling for me at this point - I don't really even want it anymore, but the whole experience has me so indignant that I can't/won't let it go.

Haven't filed my BBB complaint yet. Will do so tonight.
[Nexus 4 General] nex4:
Welcome to the limbo zone.
[Nexus 4 General] axion101:
I just talked to Christine in "hardware" who told me that "specialist is in the office" and so i asked to speak with him, she said "they do not get on the phones and he's not even supposed to be here, but I know him, so i pulled him to the side and showed him your order myself and he said that he is going to work this himself and make sure that it gets resolved today." then she went on to say "please call me tomorrow at the same time if you have not received your tracking information."

i said "but i've waited three weeks and you guys keep telling me to keep waiting" that's when she started to get really irritated because she knows there is nothing else she can do. so i let her go.

i'm pretty sure she is lying, just like the guy at Wallet, James.
[Nexus 4 General] DowntownJeffBrown:
I'm with you Tom tell me where and when and you know I'll show. I got your back brother I got everyone's back on here no matter when you ordered. This is just beyond pathetic on Googles part. We need to get this out to the blogs like yesterday.

---------- Post added at 04:59 PM ---------- Previous post was at 04:57 PM ----------

Maybe Christine is Chris's twin sister. Lies just are to common in that family.
[Nexus 4 General] nex4:
I think they will say anything to get us off the phone, next step will be google starts auto-cancelling our orders.
[Nexus 4 General] KaiserJay:
Hmm, the Nexus 4 has supposedly outsold the iPhone 5 so far this December. If this doesn't give Google the impetus to give LG a kick up the backside to produce more phones, nothing will.

http://www.uswitch.com/mobiles/mobile_tracker/
[Nexus 4 General] dyslexicpenguin:
http://youtu.be/PqH5WmUJV18
[Nexus 4 General] Jayrod1980:
So sorry you guys are still stuck in limbo. Can't understand why you few are getting so screwed.

On a brought note my launch day bumper finally arrived. Very nice build quality as been noted but it ads to the width of an already wide phone, is more slippery than with a tpu case, and doesn't look like it will keep the chrome trim on the phone from picking up scratches. Other than those minor points I'm happy with it. Little expensive but this phone is already very light on quality accessories.
[Nexus 4 General] :
Good to hear the bumpers are actually popping up. :)
[Nexus 4 General] trell959:
Did you order on the 27th?
[Nexus 4 General] rock7632:
whoever's status gets past the yellow box please let the rest of us know
[Nexus 4 General] munchy_cool:
this is what needs to be done ...send emails to all Google Senior Managers ....
[Nexus 4 General] ultma75:
Any one get tracking # today?
[Nexus 4 General] surferdude73:
Get 'em dude.

Hope the fam concerns are minor and everyone is doing well.

I get that. It's a slick device, and I love mine if the nights are cold enough, but in no way is it worth this debacle. Bears used the term "surreal" earlier (iirc) and that is the best description so far. It's totally, completely unbelievable in every sense of the word that some of the largest companies in technology, devices, and logistics can drop the ball so thoroughly and be inconceivably unreachable. However, at this point, it's the gd principle, and I wouldn't let it go either.

It truly boggles the mind. This LL2/LL3 business is literally the first thing I think about when I get any downtime home or work. I'm here until the 13th orders are completed, people that ordered on the 13th stop posting, or the orders are cancelled and the buyers give up. I want some damn reconciliation, some payoff for the time spent wondering, and anything less than people getting their phones will be a disappointment.
[Nexus 4 General] axion101:
dgetni 23

UPS just stopped by. no phone :(
[Nexus 4 General] klownkillah:
I sent a message to Sergey Brin through Google Plus a few days after launch; when i was a LL2 waiting for shipping info - it didn't help... he never responded
[Nexus 4 General] kcbboy:
well stuff typically happens on mondays....people get shipping confirmations but looks like nothing is happening as of yet.
[Nexus 4 General] DowntownJeffBrown:
Not emails letters I think I will follow suit. This guy is dead on.

---------- Post added at 05:33 PM ---------- Previous post was at 05:32 PM ----------

Just got an email from Aaron the conference call CSR.

Hello Jeffery,

Thank you for writing back I apologize for the late delay. The specialists has just written back to me today and I have been away from my desk and I apologize. They are starting up an investigation with your situation. As to what exactly is going on I'm not sure and I have wrote back the specialist for some clarification. If you have any other concerns or questions please email me back.*

Thanks,

Aaron
[Nexus 4 General] axion101:
just talked with a supervisor, female, in Wallet support and she there is a good chance that a tracking number won't be sent out in time and it's possible to receive your phone before ever being billed or getting tracking.

she also said she was told that all november 13th orders should be shipped by tomorrow.

ha, wow, how convenient. gotta wait another 24 hours.
[Nexus 4 General] munchy_cool:
he wont respond ..coz if he does to you..he knows 100 other xda'ers will be writing to him...
[Nexus 4 General] klownkillah:
I would suggest social media rather then personal letters - but i think Twitter may be more visible than Google+ as my message to Sergey Brin through Google+ did nothing...
[Nexus 4 General] munchy_cool:
investigation ..lol...what is the FBI coming into the picture now ..

---------- Post added at 06:36 PM ---------- Previous post was at 06:35 PM ----------

should is the most important word there ...no guarantee as of now ..
[Nexus 4 General] DowntownJeffBrown:
Every way possible people social media, mail, email, smoke stacks every way possible and we all need to do it. We also need to find a way to drive people to xda that are having the same issues as us. I bet there are thousands out there with no idea what to do.
[Nexus 4 General] chronus719:
While I mat no be as active as when I was actively stuck in Limbo, I certainly have continued to follow this post and will continue to do so until all other 13ers have been taken care of. I simply can't imagine that such a large company would be so incompetent. I certainly hope that they do offer something more than just the shipping to compensate you, purely from the frustration you have had to go through in seeing virtually all other 13ers get their orders shipped (as well as some 27ers).
[Nexus 4 General] Danstek:
I never would have imagined buying something could be so difficult. Google should take a page out of Amazon's book. Anyways, I ordered a 16GB N4 on the 27th at 2-3 weeks shipping with Wallet still pending. I just hope they don't charge my money and run off with it without sending me a phone.
[Nexus 4 General] munchy_cool:
you can always dispute the transaction ...
[Nexus 4 General] xguiltypenguin:
I have an update, I just received my phone and I was part of the 13th who had not received any information on the shipping or anything other than that it would be shipped last week. I suggest you guys wait a week more because it is possible for you guys to get it as I just did.
[Nexus 4 General] Danstek:
That's true but no one honestly wants to deal with the hassle though.
[Nexus 4 General] munchy_cool:
it's a hassle for Google I guess more than for you ....
[Nexus 4 General] sn0warmy:
Please tell me you were not actually expecting a response...

This just made me chuckle. :laugh:
[Nexus 4 General] Wait.for.it:
Got my phone today. Order placed Nov 27 - 2 phones ordered. :D
[Nexus 4 General] fresh_TD:
Wow
[Nexus 4 General] klownkillah:
Expecting, no....

Hoping, yes...
[Nexus 4 General] munchy_cool:
what was your estimate, 1-2 weeks or 2-3 weeks
[Nexus 4 General] Cwebb03:
So its 7 PM and the UPS man already came once (albeit early in the day)...

What do you guys think the odds are that he returns with my gold, frankincense, and murr...
[Nexus 4 General] cchap07:
Did you have a yellow box of doom or any tracking info whatsoever? And what time did you order? At least be helpful not just rub it in.
[Nexus 4 General] chronus719:
I think we need to try and get another trending hashtag on Twitter/G+ #Nexus4forgotten? They seriously need to answer for their embarrassing lack of communication and inability to fulfill orders put in almost 3 weeks ago while orders placed a week ago are being delivered.
[Nexus 4 General] surferdude73:
Slim and none and slim just left town!
[Nexus 4 General] klownkillah:
If you can still see the UPS man here is my suggestion:
[Nexus 4 General] cchap07:
Have you experienced a virgin birth in your life recently? If not I say low. :p
[Nexus 4 General] Wait.for.it:
I placed order at 5.13 est. Got an update from play store on Saturday and ups tracking was initiated from Friday. I was able to track the package. Another update I got was today after Fridays update that it is out for delivery. Got it a couple hours back.
[Nexus 4 General] chronus719:
YES!
[Nexus 4 General] WhenBearsReign:
Yeah, the #whereismyNexus4 tag got pretty big, but Google closed it. There aren't enough people to make it huge or trending and even if we did, Google would just crush it.
[Nexus 4 General] cchap07:
Thanks, much better. Enjoy it. :good:
[Nexus 4 General] arizonamman:
PLEASE don't blame Aaron or any other CS rep (including the "shipping" guy.

Email communication never works because the person(s) "working" the email box usually changes every day *and* people are often pulled off that duty to be given other duties.

I would imagine all of those outsourced CS reps are running around like chickens with their heads cut off. They and their immediate supervisors, some of whom may be managers, are probably hitting the nearest bar at the end of each of their overtime shifts.

CS reps do what they are told to do and say what they are told to say by their immediate supervisors.

The problem is that the execs are not standing up and saying STOP, EVERYBODY! Sitting down and figuring out the best way to get everything shipped BEFORE taking any more F&$@)!G orders! AND, making sure that each department knows exactly what they are doing and does all they can.
[Nexus 4 General] CTMeow:
Sheesh, Google sure does make it hard for me to give them my money.
[Nexus 4 General] Wait.for.it:
Estimate was 1-2 weeks.
[Nexus 4 General] estallings15:
No joke. Whatever happened to "Shut up and take my money?"