yashsingh1/xdaforums huggingface dataset:
[Nexus 4 General] nyijedi:
Anyone else's order still showing "Pre-Ordered?" I have separate orders for the N4 and an N10. The N10 shows "Shipping Estimate: November 15, 2012," but the N4 still shows "Pre-Ordered." I called customer service and was told that everything looks good with the orders, and that the "Pre-Ordered" status is likely a result of them still sorting out stock, which is annoying, as I got the N4 order in first at about 11:34 EST
[Nexus 4 General] TrIn@dOr:
Already SOLD OUT? OMG :crying:
[Nexus 4 General] richteralan:
I think Google should go ahead and process for people that ordered only one Nexus 4, or one Nexus 4 and one Nexus 10.

Because when you order one there's no order duplicates.

Extend processing time for those who ordered multiple (more than 2) devices.
[Nexus 4 General] silver91342:
Really? it sold out in an hour
[Nexus 4 General] KonstantinKeller:
It was already sold out yesterday afternoon...

Beat me to it.
[Nexus 4 General] @home:
From my gmail account. If it's fake don't kill me

---------- Post added at 02:43 PM ---------- Previous post was at 02:42 PM ----------

8.27 AM 13 November
[Nexus 4 General] Pvt WhoOkid:
I didn't receive that email and ordered last night 520ish pm eastern standard time.
[Nexus 4 General] cixpa:
I ordered mine in Germany yesterday at 9:17am

I had the "shipping the 15th" status, and just became the shipping information per mail with DHL number.

I never had the "confirmed" status. Now it's "shipped"
[Nexus 4 General] Big_Drew:
I ended up having to work yesterday after covering all weekend. When I got home, I figured I would be greeted with a "sold out" message, but surprisingly, I was able to order it. That was pretty late in the afternoon. I'm not holding onto high hopes until I get a shipping confirmation though.

The GN launch was a mess too, but for different reasons, and supplies weren't an issue then, nor were they an issue with the N7 launch for the most. I wonder if Google underestimated the demand for the N4 and N10 based on past experience. Regardless of the case, offering pre-ordering could've avoided a lot of problems yesterday.
[Nexus 4 General] KonstantinKeller:
A lot of people would still complain though due to backorders, and having to wait weeks for their device.
[Nexus 4 General] silver91342:
Looks like people are starting to get 24-48 delay emails from Google. I haven't gotten mine but think ill see it soon. 2 days normal processing plus up to another 2 days before they ship using 2 days shipping would throw it into next week for me. Never again from the play store I'll stick to Samsungs and Best buy B&M for launches, hell even at&t can overnight a launch phone without any problems.
[Nexus 4 General] bradyonly:
I'd rather wait a couple weeks and be sure I'd get one than have to rig up a page monitor so I can beat the next wave. I also don't want to have to deal with that awful store crashing and throwing errors under load. I would have had one ordered if it didn't keep crashing. To top it off it then went back to coming soon for the rest of the day. I had about 10 minute window were I could attempt an order then it was gone, meanwhile people were still ordering...
[Nexus 4 General] MaxCarnage:
Regarding this email; it looks like a response to something he sent them, not something that was randomly generated and is going to start getting sent to people who bought the phone yesterday.

Just repeat to yourself "it's just a phone; I should really just relax".
[Nexus 4 General] :
Yeah if I get that email then I will cancel the order and stick with my SIII and never use play store again. Ordered at 8:12 yesterday morning in the UK so no excuses from them. Only ordered one.
[Nexus 4 General] ImSherlocked:
http://www.androidauthority.com/nexus-4-10-belgium-netherlands-launches-canceled-131346/

Interesting. They cancelled Nexus launches in Netherlands and Belgium to cater to high demand elsewhere.
[Nexus 4 General] TheFiveDots:
Interesting, my Play Store list of purchases originally said the rather ambiguous: "Shipping estimate 15 November 2012"

Now says a slightly more clear: "Delivery estimate 15 November 2012"

That said, still no shipping information so that seems unlikely.
[Nexus 4 General] luckylui:
For the demand..in the us. :)

Sell here first than sell elsewhere. That's how it should be. Save the hazzle of the whole world attacking at one thing.

#Galaxy Nexus HSPA+
[Nexus 4 General] iWannaBeAdored:
Ridiculous that this happens with a company as big as Google. Get the god damn stock in ready for the release date.

Why they didn't go down the pre-order route I don't know. Sold my iPhone weeks ago on the assumption they'd have enough stock.
[Nexus 4 General] luckylui:
"Android continued to grow its market share up to 72.4 percent, with iOS taking the second spot with 13.9 percent."

http://tinyurl.com/bf9xudv

#Galaxy Nexus HSPA+
[Nexus 4 General] raikesy:
Did you change the country setting at the bottom by any chance? If you select USA it will say shipping, UK will say delivery (in my experience at least)
[Nexus 4 General] silver91342:
That's not the issue they said the device would be out in a certain time frame and it was not. It was the fact the the Play store failed and the launch failed. Samsung said the S3 (At&t) would be out a certain day everywhere and it was, as with every Apple release. I walked in and bought the S3 5 mins after best buy opened launch day. Google is claiming that its the most powerful phone on the planet, yet can't get it into your hand within a week?
[Nexus 4 General] TheFiveDots:
I didn't but somehow it got changed, it seems. Must've happened when I logged in from my phone since that's when I noticed. Hmm. Oh well.
[Nexus 4 General] iWannaBeAdored:
That's expected when there are hundreds of Android phones on the market. You see a lot of people going about with terrible £100 Android phones purely because they are cheap.

Really hope they sort their **** out. Getting sick of my £10 backup phone!
[Nexus 4 General] MaxCarnage:
And you based this assumption on Google and the Play Store's stellar track record for hardware orders and delivery?
[Nexus 4 General] dkotoric:
Ok whats ur point, all that means is that the Nexus 4 is allot more popular then the S3. Its been over a month the iphone 5 has been released and you still can't find it in stock almost anywhere.
[Nexus 4 General] aled99:
On another thread, someone said this was due to the language selected (bottom of page), English UK or English US...
[Nexus 4 General] DroidRC1:
could you take screen shot?
[Nexus 4 General] tulongest:
Change the Language from English (United States) to English (UK).
[Nexus 4 General] juventuss:
In general, I'd say that I am quite disappointed by the way Google handled this launch. 24hrs after and I am not yet sure when to expect my device. The purchasing process was all over the place. I hope they learn from this and improve the process
[Nexus 4 General] Ajfink:
Yeah, I expected a status update by now. It's still "Pending" in Google Wallet and there isn't even a shipping date for me.
[Nexus 4 General] haydonxda:
I know this isn't going to be the most popular idea but how about Google only sell a high priced bundle for the first shipment? A bundle that included the bumper, wireless charger and premium overnight shipping. Limit the quantity to one per buyer. Sell that for about another $150 (?) and it would probably have really reduced initial demand.
[Nexus 4 General] MaxCarnage:
Interesting perspective; they said it would be available to order on 13 November and it became available and was sold out on 13 November. How does that equate to it not being "out in a certain time frame"? Or are you referring to delivery times? As of this moment Google has not missed any

estimated

time frame for delivery; you're basing your argument on an unverified email sent to one person apparently in response to a query he sent to Google. Google made no guarantees about delivery times except that the phone should arrive within two business days of being shipped.

I've had plenty of frustrations with Google and the Play Store, but as of today I don't see any reason to be getting upset unless you weren't able to order one because they didn't have enough stock to meet demand.
[Nexus 4 General] Euler MD:
So excited. I hope it arrives by friday.
[Nexus 4 General] TheFiveDots:
Yep, sorry, my bad. Somehow got flipped to English (UK) while being on English (US) all day. Less excited now.
[Nexus 4 General] iWannaBeAdored:
They should have limited it to 2 per credit/debit card. On a launch day where they have little stock, allowing people to order 4 at a time is shocking!
[Nexus 4 General] silver91342:
My point is Samsung had huge demand for the S3 and met launch across multiple carriers including having B&M stores stocked launch like apple always does. Do you excuse Google's delays because of demand? Given the size of the company they only had to worry about 1 Play store in 3 regions.

And where is the Iphone 5 not in stock? If you check my for sale thread I just sold one I ordered it from At&t on the 5th (7-14 day wait) but it came in on the 12th. It is available.

I mean send it out not delivered as that is UPS deal. What I am saying is as a launch day stock was supposed to be there for a limited number of orders. Once those orders were filled the play store closed (for the most part) and its reasonable to expect a company like Google to ship out IN Stock products within 24hrs. I don't see why you are not upsent when those who have ordered have no information as to what is going on with their orders.
[Nexus 4 General] grubbster:
I think this is pretty telling of the whole situation. Google makes specific guarantees for the delivery (which is another company) but is rather nebulous with processes under their own control. :eek:
[Nexus 4 General] lionheart7282:
exactly what i think, so then does people that ordered many can go to eBay and rip people off, its just pathetic.
[Nexus 4 General] Knuxr:
Both of those phones have a high track record for sales, the Nexus line does not. Google underestimated the demand or they planned it like this to create more demand. Either way it doesn't matter in their eyes this is a huge success, they sold out on day one.
[Nexus 4 General] itznfb:
I can understand people new to the game feeling this way. However, a) Google isn't a mass hardware manufacturer and b) Hardware/Product purchases from Google are generally always a mess. The Nexus One launch was basically identical to this Nexus 4 launch. I think many of us were expecting this debacle because this is how Google purchases go...
[Nexus 4 General] enviii:
That's a terrible idea. I'd rather be dealing with what we have now than be forced to pay an extra 150 for things I don't need.
[Nexus 4 General] dkotoric:
well u have to understand Samsung supply and LG are completely different, Samsung just has a bigger capability and 2nd here iPhone 5 is out of stock in every store, yes you can order it but remember iPhone came out Sept 21st which is almost 2 months ago. I guaranty u'll be able to buy a Nexus easily in 2 months.
[Nexus 4 General] 3Shirts:
Try searching Twitter for 'Nexus 4' - It is countless blogs and articles about how the phone sold out in super quick time. They have created a huge marketing storm which would never have happened if they had loads still in stock now.
[Nexus 4 General] _guzzler_:
Ofc it was a joke.
[Nexus 4 General] Richieboy67:
I agree guys/about having limits to maybe 1 or 2 devices per customer least for a few days but Google just wants the money and do not care who buys them... 10 at once to them is probably easiest..
[Nexus 4 General] Geo411m:
They actually said it would be out at 12pm EST (9am PST) and released it around 11:30 EST selling out by 12 EST. Having said that, I was lucky enough to get on the site at 11:35 to be prepared and saw the add to cart button and get it in a few minutes of trying. Honestly, I can almost picture them laughing when they decided to allow buying 30 minutes sooner than they told everyone they would.
[Nexus 4 General] itznfb:
With price hikes, worker strikes, and manufacturing issues... people will be lucky to get an iPhone 5 by the end of the year if they are waiting for one. The iPhone 5 release was much worse than this Nexus 4 release if you can even compare them. They are two completely different markets.
[Nexus 4 General] slowpc:
I remember my nexus one order ... ordered it at work and got emails the whole way. Tracking numbers and everything and got it in my hands in 24-36 hours. Nothing like the launch this time. But the demand this time is MUCH bigger than the n1 was.
[Nexus 4 General] Rusty!:
No it wasn't, it was pretty much the opposite.

Phones were sent out quickly and I don't recall any out of stock disappointment or DDoS levels of consumerism. The N4 is a different kettle of fish due to it's pricepoint, the N1 wasn't a cheap phone and there wasn't much demand, which is probably what Google were expecting this time as well.
[Nexus 4 General] cman6453:
Good write up. Thanks for sharing!
[Nexus 4 General] echaru:
Anyone in the US has their shipped yet?
[Nexus 4 General] silver91342:
I am not talking about catching up on orders, cause yes Samsung is an actual manufacturer and can push out more faster. I am talking about specific orders of items that were supposed to be IN STOCK. If the phones where in stoack already by google play store there should be no reason they are not given to UPS in a timely fashion.

And I still don't understand your guys Iphone arguments? Their launch was quite good. People who pre-ordered and most who waited in line got one. Where as for google its just now 24hrs after all of my launch information is the same, nothing new.
[Nexus 4 General] vivanshah:
i just called and was told i'd get a tracking number today or early morning tomorrow, and i should have my device tomorrow or friday. also asked if I could upgrade to one-day shipping, but it was not an option, even if I was willing to pay for it.
[Nexus 4 General] plmiller0905:
What he said ^^^^^
[Nexus 4 General] heat361:
I'm betting they based the nexus 4 stock on their galaxy nexus sales which is why they had low stock.
[Nexus 4 General] gab_hamelin:
I'm really thinking the fast sold out and maybe the ordering bug is part of the marketing strategie to create a world wide buzz.
[Nexus 4 General] itznfb:
Demand was incredibly low and they still sold out. Many people were stuck waiting months before it came back in stock and would only come back in stock a few at a time. There were tons of ordering and shipping issues. Just because a few people had success doesn't mean the launch went smoothly.
[Nexus 4 General] silver91342:
I think your mixing up arguments, One is the issue of timely delivery of orders that are completed and second of catching up of future shipments. I don't argue that it will be a mess for Google to get more units in stock, but those orders that were for their launch stock didn't even update as to if they are sent out yet.
[Nexus 4 General] Rusty!:
They didn't sell out within 20 mins though.

I bought mine about a week and a half after release and it arrived in three days (US => UK).
[Nexus 4 General] haydonxda:
Granted, Google didn't have much in the way of numbers to go on. And obviously they did a roundtable of guessing rather than actual research.

This phone is unique in many ways. A number of unique (or atypical for the US marketplace anyway) things about the phone:

- Introduced on Day 1 as an unsubsidized phone

- Completely unlocked

- Wonderful technical specs

- No contract to purchase

- Completely sane, non-gougy price

- No carrier branding

- Good software updates and support

This, in many ways, is just what people want. It's the first phone that I remember that you don't pay a huge penalty for to go outside the carrier and purchase unlocked.

It's the first top of the line phone that people can buy outside of their upgrade cycle and not feel completely beaten.

I'd love it if this turned things into a trend and made providers mere providers of SIM cards.
[Nexus 4 General] warr3n:
I agree for UK buyer's the Nexus 1 launch was a totally different experience. We had to order direct from Google HQ, pay in dollars and pay the VAT and import duty separately to the courier - total cost was circa £500 ish.

However communication from Google was excellent - I was able to track my shipment as it left Mountain View (I think?), crossed the Atlantic (followed the plane on screen!) - the plane touched down early at an East Midlands airport and the phone was in my grubby mits by mid afternoon a couple of days from placing the order!
[Nexus 4 General] beuh_dave:
No problem, I'm glad that you enjoyed the article. I hope that more tech blogs will cover the mismanaged launch.

The Trials and Tribulations of Buying a Nexus 4

http://hippowise.com/the-trials-and-...ing-a-nexus-4/
[Nexus 4 General] pitchshifter:
yea, really, still no excuse to not have some pre-orders and a limit of 1-2 per customer on launch day to keep things moving smoothly.

There is a big difference between Android Users and Apple Fanbois, We're not happy when something "sells out" and we have to suffer a giant headache to make our purchases.

Xda'er are annoyed by what happened, iSheep would have cheered this mess.
[Nexus 4 General] cooperaaaron:
Mine says

Mine says: Shipping estimate: November 15, 2012

And I have not switched it over to UK as I am not in the UK. Looks like Monday to me:silly:
[Nexus 4 General] Qbancelli:
It's shipping!

In Australia...

http://web.au.ausdroid.net/2012/11/14/australian-nexus-4-orders-from-google-play-now-shipping/
[Nexus 4 General] richteralan:
So it's like 24 hours processing time?
[Nexus 4 General] @home:
Been over 24 hrs for me - still proccessing
[Nexus 4 General] daledenton:
How is it over 24hrs for you? Didn't it go on sale everywhere at the same time? (Which would be in 15min)
[Nexus 4 General] itznfb:
That remains to be seen really. As other people have said if successful purchases start showing up at the door tomorrow then all the complaints are going to disappear.

And this is a point of opinion of whether Google having low stock is really an issue or not. I can't necessarily hold Google at fault for having low stock. How quickly they re-stock is going to be the thing to look out for. If everyone who wants one is able to order on Monday.... then again we'll see the complaints disappear.
[Nexus 4 General] phoneman09:
It will be 24 hours in 30 min for me, they better hurry and ship it off! :)
[Nexus 4 General] hbkmog:
Still pending here..
[Nexus 4 General] @home:
8.27 AM UK Time - 13 November - More than 24 hrs
[Nexus 4 General] MaxCarnage:
11 minutes until 24 hours for me...if I don't immediate get my shipping notice there will be some RAGE!

No seriously that's insane.
[Nexus 4 General] silver91342:
Thats what I was implying. Had google done something with launch orders within the first 24hrs. (just now). Then their wouldn't be any complaints but nothing in my order has changed since I ordered it. No new information hence all the complaints. Restocking the play store is another animal.
[Nexus 4 General] Apocaliptic:
I don't understand why they are not shipping the devices in USA yet. They stated before the launch that the devices will be shipped the same day and who comes first will be served first. My order was showing complete in the google play account at 8:40 A:M. I was able to purchase it immediately at 8:31 without any issue. Received the confirmation email immediately and was showing in my google wallet purchased at the same time. I was one of the first to buy the phone, and still yet no confirmation on shipping. I don't want the N4 to become like the N7 that who comes first is served for last. I don't think that had many devices in stock, maybe they under estimated the demand for the phone. Lets see what happens next and when the orders will start shipping. I hope to get the phone on friday if not I will never get the phone. I have to travel for work in Germany sunday and will be there for 1 week and the phone will be returned to google if not delivered. This is what i fear.
[Nexus 4 General] daledenton:
Now, I don't mean to antagonize anybody, but when we all ordered we all got the same information. The information that stated processing can take up to 48 hours. Then 2 day shipping. An estimated 3-5 days. Why are being so upset that it hasn't shipped yet? When it still hasn't shipped after 48 hours then be mad...

EDIT: I would also just like to add that I ordered mine at 8:36am. I ordered 2 of them. Google has screwed up my order beyond belief (I paid for an 8gb and a 16gb and it is showing 2 8gbs) They said they will have it fixed and shipped in the proper time frame so I will not go off until that time frame has been surpassed.
[Nexus 4 General] tripsy17:
November 13, 2012 9:02:07 AM UTC-8

Says pending on Google Wallet

Has the general Shipping Estimate like everyone else.

Bank account still pending a Google charge.

I have not received one email about my order. Nothing regarding confirmation or process time.

I hope it went through. :(
[Nexus 4 General] djsaad1:
24 hour mark doesn't really matter. Whats the difference if they ship it now or tonight? UPS won't deliver it any quicker if it goes out in the morning instead of the evening, it will still take the same amount of time to get to you.
[Nexus 4 General] @home:
As I posted earlier - I doubt we'll see it until next week - I'm taking here in UK...

Hello Mark,

Thank you for purchasing from the Google Play Store.

Currently orders for the Nexus 4 have been delayed 24-48 hours in addition to the normal processing time.

You should receive an update on your order after that time

If you have anymore questions or concerns feel free to reach out to us again.

Thanks!

Chris

Google Play Support Team
[Nexus 4 General] bozzykid:
Google never stated that. It was just posted on a few news sites that they might.
[Nexus 4 General] kindiboy:
Ah the voice of reason...where the %#@$ have you been all this time

Although playstore is a mess, it's very confusing too, on the receipt it shows paying for 2 days shipping, somewhere else it shows 3-5 days estimated shipping, sometime back they came out and said that they are going to ship same day... there is alot of confusion, if there is one thing am thankful for this year (tech related) is that I could place the order for this thing.
[Nexus 4 General] jdlorinser:
I also enjoyed the article. It was a great read, made me laugh!
[Nexus 4 General] daledenton:
Just called Google about this. They said they had never heard of this. I talked to a rep and their supervisor on the matter.
[Nexus 4 General] FatalityBoyZahy:
Wow, I sure hope that doesn't apply to people in the US! That means it will ship on Friday?!

It will comfort us. lol
[Nexus 4 General] jofullalove:
Not received that myself. So Am still hoping
[Nexus 4 General] kerman19:
8:16AM here, and the same as you mines just say there doing nothing special. I did speak to Google and confirmed that it's actually processing.

But it does appear to completely random, I expected them to be shipped/processed based on when the orders were received!

Phil
[Nexus 4 General] okplaya:
If I don't get the phone within 5 business days then I'll complain on business day 6. Google told me this so I can't really fault them until after Tuesday at the latest.
[Nexus 4 General] @home:
I hope your right. I got it earlier today & I have no clue why if you claim it boloney - Odd
[Nexus 4 General] Apocaliptic:
AndroidPolice: Is Google going to start shipping on the 13th or open pre-orders? In other words, when will the first customers be able to hold the new Nexuses in their paws?

Google PR Rep: They'll start shipping on that date.

AndroidPolice: Alright, thanks. Do you know when the pre-orders will start then?

Google PR Rep: Right now, it's "Notify me" and on 11/13 it will switch to available for order.
[Nexus 4 General] ny15456:
ditto here. i received a note from the play store support that the pieces are shipping (they referred to some internal apps). however, play/wallet still shows pending for me.