yashsingh1/xdaforums huggingface dataset:
[Sprint Samsung Galaxy Note II] Delirious17:
I tried with my Moto Bionic and they only wanted like 50-something dollars for it!
[Sprint Samsung Galaxy Note II] Flak:
I called and got a "network save" applied to my account. $50 off my bill for the next 4 months.

*though I do have an EDRP account, which may be the difference there
[Sprint Samsung Galaxy Note II] jt513:
Thanks, done and worked! $100 added.

It is for accounts that are near their term end, they give the money for you to extend it one year. But that will help cover activation and some as I am getting it from Best Buy.
[Sprint Samsung Galaxy Note II] Jed Dignazio:
Great, I guess ymmv because I have two lines with upgrade eligibility, and was not forced to have any contract extension.
[Sprint Samsung Galaxy Note II] K.0.0.L.:
I try and Sprint CSR shot me down like a duck
[Sprint Samsung Galaxy Note II] cruecu:
Got the $100 credit for adding a year on to my contract that is up in december. I'm upgrading to the note 2 tomorrow, so that's 2 years from tomorrow, nullifying the year add-on from today. Free 100 bucks since I was upgrading either way. Retention department did it. Remember, be nice. You definitely catch more flies with honey.
[Sprint Samsung Galaxy Note II] Jocelyn:
WOW Thank You for posting this deal. I tried it over the phone with account services a month ago, but they shot me down. I saw this thread and figured I'd give it another try via chat.

I'm on sero premium and was credited $400 for 4 lines! I simply asked for contract renewal credit via chat and they gave me mine, then I went on to ask for one on my parents account, etc. Her name was Holli A.

They gave me $100 credit for each of my two lines and another $100 for each of my parents two lines via chat. I also asked if it was available for my sisters line and oddly enough, it wasn't. They have their own accounts and their contracts end the same time as mine, so I have no idea why my sister wasn't eligible for it. Maybe it's because she's younger lol.

Thank You for posting this deal! Now I have to figure out if I can handle the Note 2 lacking voice & data at the same time.
[Sprint Samsung Galaxy Note II] Overstew:
Been with Sprint since 1999, have an upgrade available for 1 of my lines, and no dice.

It's totally dependent on who you talk to, I think. Some will honestly try to help you, some just want their paycheck and go home.
[Sprint Samsung Galaxy Note II] jt513:
Always select the option to cancel service, big tip right there. ;)
[Sprint Samsung Galaxy Note II] Agfadoc:
Worked for me, I had to go through three people until I got the manager, and was very nice about it, and stated that I can get the same thing with Verizon and wanted to know if there was anything Sprint was willing to do to make my decision easy.
[Sprint Samsung Galaxy Note II] SightUp:
I joined Sprint in 2007. I got $25 off the next two months. :rolleyes: Better than nothing I guess. :victory:
[Sprint Samsung Galaxy Note II] KB112:
You can also email them from the website and ask about a Renewal/Retention credit. I have done this in the past. I am too hesitant to do it anymore though. I have 6 lines on a family plan and the max is supposed to be 5. The last thing I want is someone digging through my account and deciding I cant have 6 lines anymore. That would burn me far more than a renewal credit will help.
[Sprint Samsung Galaxy Note II] Paiyne:
Yes, technically they are called renewal credits internally and dependant upon when your contract is due to end or when it ended, the more money you are eligible for.

For those who are getting credits split over time, those are agents who are just doing what they can to help you out, which is always great. Regular care agents can do that, though they aren't supposed to. That can also do the renewal credits themselves if your account shows you eligible. The amount is also determined by your "churn" ranking. The less likely you are to leave Sprint, the more you are eligible for.

Going to Account Services isn't a requirement, but if the regular care rep isn't willing to play ball, then by all means ask for them. At a time when things are starting to turn for the better, now more than ever Sprint will do what they can to hold on to as many customers as possible. As by the example that was mentioned earlier, the best time to do it is when you have an upgrade available, but haven't used it yet. At that point, it's literally free money because the upgrade will cancel out the extension you just agreed to.

Team Venum Like A BOSS!!!
[Sprint Samsung Galaxy Note II] shook187:
I never understood threads like this. People just asking for a handout.
[Sprint Samsung Galaxy Note II] gatordon:
Yeah, it doesn't work either because i tried it and it was a no go

Swyped by Me & My GN2
[Sprint Samsung Galaxy Note II] finalhit:
it's more like making deals/haggling than handouts. you're paying x amount of money for y value of service. trying to increase the ratio of x:y in your favor isn't really asking for handouts.
[Sprint Samsung Galaxy Note II] masber2000:
You've never owned a business, have you? :)
[Sprint Samsung Galaxy Note II] t3project:
didnt work through chat for me. will call later and see how it goes
[Sprint Samsung Galaxy Note II] budde2:
Well I clapped 3 times said the word free money 2 times and than jumped up and down and than sprint called and said congrats you just got a free $100 lol
[Sprint Samsung Galaxy Note II] Dillionaire:
I can confirm that calling this line and complaining and what not will get you a credit. When this was first posted I called and told them I was going to switch carriers. I received a $100 credit due to a technicality when the rep offered me a promo that had just finished the day before (the one to get the S3 for $1). Since it was back up to $99, they credited me the 100 so if i wanted to get that S3 for the dollar or practically free. I used that 100 towards my Note II. I've called the line a couple times after that and received the signal booster for no extra charge and since they are doing the network upgrades here in Houston my data was down for like 5 hours one day and i missed a bunch of emails for work they said hey we know that's important so let me credit you $50. I've also called a time or two and they said they can't do anything. So if first you don't succeed, try again and again if you have to.
[Sprint Samsung Galaxy Note II] Melijah:
Awesome

Just got 25 taken off of mine. Definitely worth it. I appreciate the info.
[Sprint Samsung Galaxy Note II] MiguelHogue:
Got a 170 taken off mine like a month ago. Service was down for three months.. And numerous reps kept taking tickets off my account about my service issue.. Until I finally got one final rep who I could contact directly

-TeaM VeNuM Like A Boss :flipoff2:

-SoA: Son's of Android™
[Sprint Samsung Galaxy Note II] PogoStick:
Has anyone recently had luck with getting this credit?
[Sprint Samsung Galaxy Note II] Curb71:
I don't care about that credit since I don't technically deserve it. But that phone number on the OP is amazing! Instantly Account Services (formally Retentions) answered and speaking with someone that actually knows what the **** they are doing is so nice. It seems 90% of sprint employees are idiots and intentionally make you go through 50 hoops to get to talk to someone that can actually help you. It took me 5 minutes of googling to find this number and one phone call is all it took to get what I needed. :good:
[Sprint Samsung Galaxy Note II] gregulator:
I called the 888 number in the OP today, and was able to get $25 credit on my bill for 4 months. I just asked if there was any credits or discounts that could be applied to my account, and a couple minutes later she told me they could do 25 dollars off for this current bill and the next 3 months
[Sprint Samsung Galaxy Note II] johndillinger1932:
I get 25% off my bill EVERY month.because I work for Home Depot ... wonder if this will still work

バカバカバカ！
[Sprint Samsung Galaxy Note II] coolwater22:
Yes itll work. When I first got my Note 2 I called and I got 75 dollars off ($25 off each month for three months). So I practically got my note 2 when it came out for 100 or 150. I cant remember :p.
[Sprint Samsung Galaxy Note II] carelockh:
I just talked with a rep through chat and they gave me a $15 credit on my bill. I was very nice about it and just told them that truthfully we have been experiencing dropped calls and voice clarity hasn't been very good.

I feel that as much as we pay for three lines every month that's a lot to be getting the service we have been getting so far. They even checked our area out and said we have been experiencing outages and they're working to resolve the issue. Welp, it's better than nothing thanks Sprint! :D
[Sprint Samsung Galaxy Note II] nicenice19:
Called this # last night complaining about crappy data service in my area. They gave me $30 off per month for next 4 months.
[Sprint Samsung Galaxy Note II] rosystreasures:
The number in the OP is no longe in service :(
[Sprint Samsung Galaxy Note II] Xtraordinair:
You just need to get to the retention dept.
[Sprint Samsung Galaxy Note II] elwood:
Need the number? (888) 273-9460 - Sprint Retentions
[Sprint Samsung Galaxy Note II] Kul_dood:
Is this still working? Has anyone tried recently?
[Sprint Samsung Galaxy Note II] guycan:
That # is no longer works

SGNote2
[Sprint Samsung Galaxy Note II] twe90kid:
Thanks, will try when I get the phone. Should I call before getting the phone or after?
[Sprint Samsung Galaxy Note II] jt513:
Before. Once you upgrade your contract is extended and the credit is based on extending your contract.
[Sprint Samsung Galaxy Note II] lazydazed:
I'm guessing you haven't had to pay Ten bucks a month for a 4g phone that doesn't get 4g? I think most of us are owed this back
[Sprint Samsung Galaxy Note II] Paiyne:
Not sure his this is a handout when even at 100 bucks you aren't even getting a full cent on every dollar that you will spend over the life of the agreement... :what::screwy: ..... but hey...to each his own :beer:

Team Venum Like A BOSS!!!
[Sprint Samsung Galaxy Note II] honki24:
FYI, this will work as I'm a 10 year customer and called sprint to complain about poor signal in my area before ponying up for the GNII. They gave me $100 off for my signal issues and $100 for re-uping for another year (which does not affect your eligibility for upgrade). I upgraded 2 days later (yesterday) with no issues whatsoever. My contract extended 2 years out from yesterday.
[Sprint Samsung Galaxy Note II] synergy421:
I purchased two Notes online yesterday and noticed a 36 dollar activation fee for each device. I called and asked about it and he said that's common for all carriers. I asked if there's anything he could do, he said no. At the end of the call he asked if my problem had been rectified (I think they are required to ask this). I said no not really, he said he could transfer me to someone higher up if I wanted to wait. I ended up having to hold for 5 minutes or so, he came back and said we were still holding. After another few minutes he came back and said he had walked over to talk to this person face to face and said he was authorized to credit my account 40 dollars to soften the blow. I didn't know about the loyalty thing until a few minutes ago reading this thread but I assume the credit was along the same lines as the loyalty credit but he spun it in a way that made it seem like I got what I wanted (oh well, free money anyway).
[Sprint Samsung Galaxy Note II] walord:
I got a repeating discount of $40 for 4 months... some have received even more. You should fix your thread titles (here and SD)...
[Sprint Samsung Galaxy Note II] lazydazed:
I just got eighty off, thanks man!
[Sprint Samsung Galaxy Note II] chessx:
just tried and was thoroughly shot down, even told them bestbuy will give me 50 for buying it from them, she laughed and said bb cant do SERO upgrades so im out of luck, so i laughed and told her theyve done them for about 4 years now for me, will try again in an hour or so

---------- Post added at 06:57 PM ---------- Previous post was at 06:51 PM ----------

so you had them extend you one year first and that got you the $100, then upgraded the line for 2 years which will run concurrently with the first year?
[Sprint Samsung Galaxy Note II] rockypr:
Yes it will be only 2 years not 3
[Sprint Samsung Galaxy Note II] nemesys06:
I wish this would apply to me. I just purchased the Note 2 off contract.
[Sprint Samsung Galaxy Note II] scoobmd:
Anyone getting the discounts with their SERO plan?

I figured that was already a discounted plan and Sprint wouldn't want to give anymore credit on it.
[Sprint Samsung Galaxy Note II] walord:
He posted this same thread on slick deals where one person said they were able to get multiple discounts on their SERO line...
[Sprint Samsung Galaxy Note II] bullz7210:
I'm on Sero premium and would like to know this too.

How can I call in and extend my contract for a year, then go buy the phone and still get a 2 year renewal price? That seems odd that they'd renew me for a year, give me money, then wave the year when I buy a new phone and sign me up for a 2 year contract instead, but let me keep the money?
[Sprint Samsung Galaxy Note II] Jocelyn:
That was me and I posted the same thing on page one of this thread. I chose general inquiry and just said I was interested in finding out more about referral credits for two of my lines (Photos below).

I'm in no way trying to brag about this and was totally baffled that I got the credits. I called a few weeks ago as well, but was shot down that time. Here are the photos of my transcript and feel free to use them if you think they will help.

Also, my sister who has her own Sero account, was denied when I asked about her line after my mom and dad's account/lines. Her contract ends Nov 1, whereas the other 4 lines (Mine and parents) all end Dec 1, but they said her account/line was not eligible.
[Sprint Samsung Galaxy Note II] cybervyrus8587:
Whohoo!! I got $100 off too!! Thanks op.
[Sprint Samsung Galaxy Note II] Jed Dignazio:
Awesome!!

That is why I started this thread. Glad to hear the success:highfive: stories.
[Sprint Samsung Galaxy Note II] Ascertion:
I just tried it on my line that's available for upgrade since Oct 1st. Contract expires 12/01/12. Not sure why they keep shutting me down. I just asked them if they could give me a credit to extend my contract for a year and they keep saying that this promo doesn't exist. Tried about 3 different reps. Maybe I'm just unlucky. lol
[Sprint Samsung Galaxy Note II] mac01843:
It's not a "Customer Loyalty" program, in fact, the guy had a problem with the word "program"... if you've been a customer for any length of time (I've been there 14yrs) they're authorized to give you certain incentives... I had not thought of this, so I sincerely thank you, man! You've saved me $100, applied to my account immediately (service contract extended 6 months, but upgrade eligibility is not affected, and it voids the 6 month add on, if you upgrade and get yourself a 24 month contract).

Thanks a bunch, really man!!! This made the difference of getting the note2 and not getting it!

Mac-
[Sprint Samsung Galaxy Note II] monkey3ddd:
Just a quick note of support, called them back on the 23rd and played hardball and got the 100 credit. People keep trying, it works.
[Sprint Samsung Galaxy Note II] mac01843:
SERO Premium!? How much off is that?
[Sprint Samsung Galaxy Note II] finalhit:
i went on their online chat system asking about moving my upgrade date 4 days earlier. the lady i was talking to just offered me $100 per line for a 1 year extension out of the blue.

didn't have to bargain at all.
[Sprint Samsung Galaxy Note II] B0nes424:
I have been told that Sprint on occasion will offer an account credit for new customers who port their number from another carrier. I currently am sitting with Verizon and am fixed to lose my unlimited date when the note 2 is released. I would really LOVE if Sprint ran some sort of promotion lol.
[Sprint Samsung Galaxy Note II] ThisIsDanial@gmail.com:
I'm on SERO Premium too and I have the same exact question !! Does getting the credit and the extension affect the upgrade renewal price?
[Sprint Samsung Galaxy Note II] Jocelyn:
No it will not affect the upgrade in any way. You extend contract to October of 2013 for the $100 credit, then upgrade and extend contract to June of 2014 (20 months).

Here's my post with transcript - http://xdaforums.com/showpost.php?p=33344039&postcount=35
[Sprint Samsung Galaxy Note II] bullz7210:
How do you know though that it doesnt extend you into a 3 year contract though? Did they say it wouldnt? Or when you bought the phone it told you when your locked into? Sorry, I'd really like to try this, I just really want the phone and dont want to screw up my eligibility. Ive been off contract since this summer.
[Sprint Samsung Galaxy Note II] Jocelyn:
I have been with Sprint for a very long time (2001) and have successfully done this with my last few upgrades over the years. My contract expiration date changed to October 2013 after I received the credit and then to June 2014 (20 moths) after buying a Note II yesterday.

Contract renewals

do not

affect upgrade eligibility dates.

Photo 1 - Line received credit but has not yet upgraded

Photo 2 - Line received credit and upgraded to Note II yesterday
[Sprint Samsung Galaxy Note II] Fam Money:
Shot down twice via chat and once on the phone. Damn, I want the note but have a hard time swallowing that $300 price tag. My contract isn't fulfilled until 12/18, could that be the reason why I'm being denied?
[Sprint Samsung Galaxy Note II] ThisIsDanial@gmail.com:
Thank you so much for clearing that up for me !! :victory:
[Sprint Samsung Galaxy Note II] sctwinslow:
I also have been shot down twice from chat and once from phone. I have two lines that the contract has been fullfilled and two that are not and they told me none of my lines were eligible for a renewal credit/discount.
[Sprint Samsung Galaxy Note II] dallastx:
I canceled a line that wasnt under contract and they didn't try to save me at all "shrug" Oh well their lost! I cancelled it and opened another line. That counts against their lines lost. But guess know one cares.
[Sprint Samsung Galaxy Note II] [Vann]:
Been shot down quite a few times in chat over the past few days.

Each time they can't "find" an offer on my account. Apparently the "system" generates the offers.

Interesting... I am assuming most of you who were able to get the credit were out of contract? Any word on how long out of contract you were prior to calling in?

Mine expired this month and I am curious if they base it off of how long you have been out of contract.
[Sprint Samsung Galaxy Note II] Jocelyn:
Do people not like reading whole threads anymore? Here - http://xdaforums.com/showpost.php?p=33344039&postcount=35

My sister's contract ends Nov 1 and she was not eligible for the credit, whereas the other 4 lines (Mine and parents) all end Dec 1. This is info from three different Sero Premium accounts (My account with two lines, my parent's account with two lines, and my sister's account with one line).

Edit: I mentioned this in another post, but maybe it's age related? lol
[Sprint Samsung Galaxy Note II] madsquabbles:
i was offered an "early upgrade" when i bought my phone today. it would have cost me $300 for the phone plus $225 for the 2yr extension (i'm 1yr into my contract). plus i had to sell back my gs2. so i could have gotten it for ~$400, but i don't want to extend the contract so i paid full price. hopefully i can get $150 for the gs2 if when i'm ready to commit to the gn2.
[Sprint Samsung Galaxy Note II] Serren:
I was denied. I'm out of contract, 10+ years, no missed bills...

Not sure why they had nothing for me. The lady said my billing cycle will update on the 9th and something might open up then. Lame.
[Sprint Samsung Galaxy Note II] Wishkah420:
I managed to get $100 credit to my primary line on the 2nd phone call but I kinda had to be a jerk and was on the phone for an hour between the 2 calls. They told me they could only credit the primary line. I'm gonna try again tomorrow to get it on my wife's line, if I can swindle a $200 total credit out of em I'll be upgrading to the Note 2 instead of paying my bill next month, just holding off till black Friday in hopes of a buy one get one deal.

My dad already has the Note 2 and he brought it over last night so I could root and rom it for him. I must say it's an amazing device. I'm assuming HDMI out works through the microusb? I couldn't get roam control to work on it but I did get Swype installed and functioning, must say swype turned out great just needs themed!!! ;)

Well, back to lurking this forum for another couple weeks until I get the phone, can't wait to see how development progresses. I'm hoping development here is as strong as it is for my 2yr old Epic. Can't wait to see a .tar and custom kernels over here!!!

- Sent from a 2 year old EOL phone running Jelly Bean with a keyboard! -
[Sprint Samsung Galaxy Note II] Serren:
After I gave them all my details, here is funny Chat log:

Seth T.: Thank you for contacting Sprint. While I access your account information, can you please provide more details about why you're chatting with us today?

Customer: I am out of contract and was thinking about getting a new phone with Sprint or Verizon. Do you have any credits you might be able to give to a loyal customer to stick with Sprint. Like if I extend my contract for another year?

Customer: Or even a phone upgrade credit?

Seth T.: Steve, If the line is up for the upgrade then customer gets a new phone for the line at online price. At Sprint online price of the phone is the most discounted price. The contract automatically gets renewed on the line with the phone upgrade.

Seth T.: We don't give any other credit for the contract renewal.

Seth T.: Earlier we use to offer credit on the account for the contract renewal if the line is up for the upgrade and contract is over but cust. doesn't want to get a new phone and only want to renew the contract.

Seth T.: Right now there is no such offer.

Customer: Well I guess my co-worker lied to me as he got a credit for $40 off for 4 months...

Seth T.: Steve, believe me there is no such offer.

Customer: Ok. Thanks anyway.

Seth T.: You are welcome. Is there anything else I may assist you with ?

Customer: Yeah, get 4G in Sacramento.

----------------------------------------------------------------------------------------------------------------------------------------------------------

That was it. He never responded back. I'll call and try again tomorrow.
[Sprint Samsung Galaxy Note II] Tbonekilla:
Threaten to pay your ETF or cancel your line do to discriminatory credit practices. BAM you get account services. She didn't give me $100 credit but gave me $55 credit per month for 4 months. Works for me. No contract extension either.

I think its total BS they cant tell you why you dont qualify for something but other people do.
[Sprint Samsung Galaxy Note II] ycats:
I'm thinking of adding a line to our family account to get the Note-2, if I do, can I ask for that $100 discount?
[Sprint Samsung Galaxy Note II] hitdog44:
Just chatted with someone from Sprint and they said they were not running any renewal promotions and they can do a one time credit of $10. I will try back again in a few days to see if there are any new offers for November. I am also eligible for an upgrade and waiting to get the Note II.