yashsingh1/xdaforums huggingface dataset:
[Galaxy Note II Accessories] SSHGuru:
I keep a list in Word going for all of the people who got a wrong sized protector and send out replacements at our expense every two days.

We have probably replaced well over 50 already. Some people ordered 5 from overseas like Malaysia. We shipped 5 replacements - and don't think shipping there is cheap. Half of our orders on our site come from International locations.

I don't care what the cost is to the company - we will correct all mistakes. We frequently offer 50% off when people ruin the installation themselves.

My intention is to have the best customer service possible. You can't please everyone but we will try.

Scott
[Galaxy Note II Accessories] borijess:
Any coupon codes for dba cases for free shipping or discount?

Sent from the TermiNOTEr 2! ;)
[Galaxy Note II Accessories] kdkinc:
I tried several screen protectors and at present I'm more than happy with the DBA-Cases protector.

It very clear and the spen has zero issues.The other main factor for me is the cut.

I use a Seidio surface case protector, the other screen protectors were would get rolled edges cause by the case.

Even the XO skin "case cut" screen skin was an issue. Xo also has spen issues and has a very slight orange peel.
[Galaxy Note II Accessories] mexiking713:
Will the cut on the JLC screen protector prevent the edges to roll up? I have an xtremeguard screen protector on my phone and my Otterbox Commuter case makes the edges roll up.
[Galaxy Note II Accessories] pyo:
Posted my review on amazon Scott!
[Galaxy Note II Accessories] bond32:
About 14 hours now with the JLG on the phone, its starting to look much better. Bubbles and fluid are still under the protector but its clearly drying up. I can tell its taking longer than say invisibleshield to dry but thats ok. It feels pretty good. Wouldn't say exactly like glass but I like the feel better than the SPG ultra crystal I had on my S3. My next concern would be durability, how well it will protect. I don't expect anything drastic just want it to hold up against daily use for a while.
[Galaxy Note II Accessories] mexiking713:
Im just about ready to pull the trigger on jlg. I just want to know if there is an issue with the screen protector pulling up. Can anybody comment on their experience with cases and this screen protector?
[Galaxy Note II Accessories] mi7chy:
In regards to the SGP Ultra Crystal, the surface is uneven, adhesive is uneven at the edges and there's too much gap between the home buttom and speaker grill where your finger constantly rubs against it. Going to give Realook a try.
[Galaxy Note II Accessories] powerwagon:
Because of the cut, there should be no issues with a case coming in contact with the protector and pulling it up.
[Galaxy Note II Accessories] dawei213:
Hi Scott, I have send you an email regarding the 50% off. If you can email me back, I would appreciate it.

Also, regarding your earlier statement about not being able to scratch the JLG, do you mean with the S-Pen or just scratch it at all? I now have a 1cm long scratch from who knows what. Not really visible with the screen on, but visible with the screen off. Not sure what caused it but at least it's doing its job.
[Galaxy Note II Accessories] dtziheucdavis:
I use JLG and it is excellent
[Galaxy Note II Accessories] SSHGuru:
You have to define scratch.

With JLG isn't not hard to get "micro scratches" on it. You can't feel them or see them with the screen on. And they go away over time.

As far as a deep scratch I've never had one. And I demonstrate it on my phone when I'm at retail stores. I will bang my GN against a corner of their display and show them no mark.

I don't recommend you do this.

If you get a "deep" scratch then the protector has saved your screen because it's very hard to do.

If you see a "dent" then your screen would have shattered. The dent won't go away but it indicates a strong hit.

Scott

---------- Post added at 06:12 PM ---------- Previous post was at 06:11 PM ----------

If I didn't respond please re-send the email.

I get so many it's insane.

Scott

---------- Post added at 06:14 PM ---------- Previous post was at 06:12 PM ----------

You get free shipping in the US automatically by spending over $25 and Internationally by spending over $50

I also heard a rumor that there is a code "Olympics" that get's you 20% off.

---------- Post added at 06:16 PM ---------- Previous post was at 06:14 PM ----------

Powerwagon is the resident expert on JLG :good:

I've never had one complaint about a the screen protector having any problems with a case.
[Galaxy Note II Accessories] youppi:
I tested the wrong side of the spen and it also makes scratches. Like I said before I tried the spen on another screen with no issues. Take a look at the photo. I would call that scratches.
[Galaxy Note II Accessories] burrzoo:
Customer Service

Scott,

I believe that you are already well on your way! The customer service and information which you have provided on XDA alone shows wonderful customer service. I had worked in customer service for years and of course being a customer myself, have experienced more poor customer service (especially in the last five years) than I care to think about. You are unique in today's business world yet setting a fantastic example that others should follow. Too many do not care. I thank you.

My JLG came the day after I had posted that I hadn't received it (it was a Black Friday order so I wasn't actually expecting it so soon, just curious to know an appx. time frame). I watched the install video a couple of times, used lots of your included spray (but not the entire bottle) and the protector was easily adjustable. I misaligned it just a tad but nothing monumental. What I neglected to do was to squeegee out more of the liquid. I had tons of bubbles and thought that I had gotten a lot of dust on the screen before installation (even though I had wiped it clean a few times). During the next few days I was using your "thumb-push" technique and that seemed to help eliminate several of the bubbles. Then I saw your post regarding a circular bubble with a spot in it usually equating to a speck of dust. Well, I decided to wait for several more days before posting since the video stated it could be up 7 days for everything to smooth out. What do you know....all bubbles are gone and the JLG protector works perfectly. I like that fact that it doesn't reach the edges since most of my prior Zaag covers peeled up on the edges with all of my cases since they had a lip. That hasn't happened whatsoever. I also like the fact that the protector is somewhat stiff. I think it made the installation much easier and the protection just plain old feels better. Of course, only time will tell...

This was my first wet install. I was always hesitant to even try before and it cost me 6 bucks every time I needed a "free" replacement from Zaag. What a ripoff at the Zaag kiosk! No one to blame but myself though.

After installing the JLG on my Note2, I went ahead and quickly installed a JLG on my old iPhone. Quick process. I still have 4 bubbles/spots on the iPhone but I think that the heat of a phone helps to dry out and smooth out those bubbles. Am I correct in my thinking? The reason I say this is because after the install, I never turned the phone back on until today (over a week since install day). I will watch and see if they go away since I'm leaving the phone on and doing updates, etc..

I have one more install to do on my Husband's iPhone 4S but no longer worried about it.... Thanks again for a fine product!
[Galaxy Note II Accessories] SSHGuru:
It's amazing how many threads pop up regarding the protectors.

Check out this one.. http://xdaforums.com/showthread.php?p=35426342#post35426342

Sometimes I want to brain myself :silly:

---------- Post added at 02:45 AM ---------- Previous post was at 02:33 AM ----------

I'm hoping I can get a customer who is very good at this to make a better video than the one we made when we started selling these. That's my wife doing it and while she did a very good set-up we know far more tips (that you can find on XDA) than we knew months ago. XDA is a terrific resource.

I've got it down to a point where I spray it like nuts and can get nearly everything out with just the cloth. Also when you spray that much it seems to go on without bubbles.

I'm 46 so I remember good customer service. It really doesn't exist much anymore like it used to. I believe in giving the customer what I would want.

You did some excellent research on XDA - I'm modifying the instructions online and we're making the card COLOR --- oooooh. I'm also modifying the card.

I've never not used the phone after install - what you say is possible but I've never heard the theory. I usually install them and turn the phone right on.

That was a great post to get - you make my day (night).:good::good:

Please post a review on Amazon - http://www.amazon.com/Just-Like-Glass-Screen-Protector/dp/B009YNR7JG/ref=cm_rdp_product

Amazon has this new thing where customers can post pictures. Someone posted some horrid ones on that Amazon listing. There seems to be nothing I can do about it except ask people to post better pictures.

Thanks,

Scott

---------- Post added at 03:17 AM ---------- Previous post was at 02:45 AM ----------

Can anyone recommend a place to get decent priced plugs for the Note II?

It takes 2.1amps compared to my Galaxy Nexus which took 1, so none of them work.

I ordered some from BoxWave and they are 1amp - terrible company.
[Galaxy Note II Accessories] burrzoo:
Scott, I'll be more than happy to post a review on Amazon. I think your product deserves it!

Just a little explanation on the reason for not turning on the iPhone after installing the JGL... The phone was actually my new iPhone 5. I was getting bored with it since no jailbreak has arrived yet and I had been cruising the stores and playing with the Note 2. I started to really want the Note 2 and had some Visa Gift cards just waiting to be spent so I went ahead and bought it off contract. I told myself that I'd switch off with the iPhone when necessary and that was over 4 weeks ago. I haven't been able to put the Note 2 down since! I'm having so much fun with it. Actually, I don't spend much time talking on it and (to me) it was the only time that owning the Note would make people start staring at you...holding this gigantic phone to your ear/head! I could care less but did think about it when I first looked at the original Note. Now I'm recommending the Note 2 to everyone and showing them all of the cool features.

So that's my story explaining why I haven't had any reason to turn on my iPhone 5 after installing the JLG protector! LOL! :D
[Galaxy Note II Accessories] gpgalanis:
Is there a screen protector that offers maximum screen coverage.? Unfortunately most of them they don't fully cover the upper part.
[Galaxy Note II Accessories] mc01319:
Today i received the JLG repacements with the right cut. They fit perfectly. I can say that Just Like Glass is very smooth and is the best protector i've used so far. The screen coverage is very good.

Thanks Scott, keep up the good work
[Galaxy Note II Accessories] bond32:
Ill toss up a review with pictures this weekend on amazon. There are a ton of bad reviews out there (ironically the reviews are how I purchase things). Ill comment on theirs as well.
[Galaxy Note II Accessories] powerwagon:
The problem with finding a screen protector that offers "maximum coverage" is that it would have to be relatively soft (because of the screen curves on all edges), therefore it most likely would not be that great with the s pen. That's the tradeoff...have a full screen maximum protector that defeats the purpose of the s pen and has some orange peel or get a protector like JLG that covers the useable parts of the screen, is perfectly clear and is absolutely phenomenal with the s pen AND offers more crack protection. I'll take the latter all day long.
[Galaxy Note II Accessories] jazzy:
Got a Pack of 3 Belkin protectors from the o2 store, very good quality, easy to install and look good.
[Galaxy Note II Accessories] mi7chy:
Disappointed with the SGP Ultra Clear's quality and cut I requested for a refund and ordered the Realook Ultra Clear. Thinking it would show up a week or two later with free shipping and considering holiday rush I was surprised to see it show up today as their facility is about an hour drive. Much happier with the packaging, quality and cut. It also includes a durable sheet with ruler edges.

The first one I put on I made it flush with the home button so I couldn't feel the edge. With it placed this way there's a gap to glass edge of 1.5mm on bottom and 3.5mm on top. Apparently, above the home button is curved glass too like the edges. To clear this curve you want to place it 1mm above the home button metal rim then there'll be 2.5mm at top and bottom edges which would clear the 2mm required for the edge curvature. Left and right gap is ~2mm so very little gap and plenty of screen protection.
[Galaxy Note II Accessories] mmessina:
Not true paypal dispute in progress. SP may be good but look at who has most promo posts. The man himself. I personally have problems with dba obvious some don't. Suggest you keep receipts.
[Galaxy Note II Accessories] kdkinc:
Very happy with DBA-Cases JLG screen protector.

Takes a few days to become cloud free but the touch is smooth.

I like to use s surface type case an the screen protector does not get disturbed by the surface case .no wrinkles.:good::good:
[Galaxy Note II Accessories] rwa66:
The best screen protector is the phone itself! :D

I payed lots of money for this device because it has Gorilla Glass II on it, why waste money on plastics that are useless and make your phone uglier?
[Galaxy Note II Accessories] silkshadow:
Are all the JLG protectors now the large (correct) cut or are there still small cut ones being sold? I guess, specifically, if I buy one form Amazon this week, can I be sure it will be the large/correct cut? Or is there a possibility it will be the small cut? Thanks!

Edit: Meant to address that to SSHGuru.
[Galaxy Note II Accessories] FIREONHIGH:
i hate cracks and scratches:laugh: and yeah i got the xgear glass screen protector ordered, i just hope it fits with the commuter case
[Galaxy Note II Accessories] ericlin0122:
Hi guys,

Do I really need a screen protector with the flip cover case??
[Galaxy Note II Accessories] powerwagon:
They should all be the correct cut. That was handled by Scott a couple weeks ago.

---------- Post added at 07:39 PM ---------- Previous post was at 07:38 PM ----------

No one can answer that for you...total preference on that one. I would always recommend a protector simply because you could still drop the phone while using it.

---------- Post added at 07:41 PM ---------- Previous post was at 07:39 PM ----------

To me, a big scratch across your $650 phone's screen is about as ugly as it gets.
[Galaxy Note II Accessories] darkMES:
I have spigen ultra optics good with one issue S-pen Makes scratches I think they are able to be wiped off
[Galaxy Note II Accessories] kevintran3000:
Scott, just emailed you my thoughts on the Nexus 4 protector.

mi7chy, Are the realook SP a hard film or a soft film?

darkMES, is the spigen hard or soft film?

hard film = stiff, plastic-like. Stays fairly straight when holding it on sides.

soft film = rubbery, soft-bending. Bends and flexes when holding it on sides
[Galaxy Note II Accessories] mc01319:
Very useful instructions. Thank you man.
[Galaxy Note II Accessories] powerwagon:
But the directions just say to spray the protector "liberally" and not 6 times...waaa waaa waaa..Lol

Seriously, perfect instructions and how it should be done. The only thing I would probably recommend against doing is using your index finger to wipe away the water on the protector before applying. Just lightly shaking it while holding vertically should be enough and creates less chance for trash contamination. The less touches the better.

Great review though!
[Galaxy Note II Accessories] chunkystyler:
awesome, thanks for the code! i was a bit hesitant at first since the shipping cost was more than the screen protector itself, but due to the overwhelming positive feedback, i've finally decided to take the plunge.

i'm hoping it'll permanently replace my SGP UC. :)
[Galaxy Note II Accessories] BlackPhantomX:
Scott,

I'd like to know if your screen protector is oleophobic, and if so, can you provide a video of the oleophobic properties? If not, will you be planning to come out with oleophobic screen protectors? I actually like Green Onion Supply's oleophobic screen protector and was impressed by its quality compared to other oleophobic screen protectors. Thanks!
[Galaxy Note II Accessories] mmessina:
Very comprehensive review. Tour vproduct support was also great. I on the other had had a box with a cheap case sent in stead of the jlg, write email took pictures and was told that I did not get sent the wrong item. Got nast threats which I had to forward to paypal for a refund. I would have liked to trial the jlg since I haved used almost every one made in the past 6 yeays. So if it works fo you great but my customer service from scott was the worst.
[Galaxy Note II Accessories] \/icious:
Maybe you should do some reading around the forums. There are many people here who have already gotten scratches on their note 2 screen even though they were carefull. There are glass-like option cropping up that are far more than ugly useless plastic. Like you said you paid good money for your phone so why not protect it. I paid for the features my phone provides more than for what it looks like.
[Galaxy Note II Accessories] powerwagon:
It is not oleophobic
[Galaxy Note II Accessories] SSHGuru:
Great Instructions.

I agree with Powerwagon - don't use your finger - just spray more instead.

The reason we don't say how many sprays is because we use different size bottles and because sometimes a spritz won't hit the protector properly enough.

I think a video would be the next thing so it can be shown to people.

Basically if you spray it until it's uniformly wet you should be able to put it on and move it around to the perfect position. Then use the cloth to dab the edges until it stops moving - you may need to push it back into place if it moves again.

I find that if you get it wet enough you won't get a single bubble. Then push the moisture out with the cloth - you should be able to get 90% of the moisture out but just pushing it out and letting the cloth absorb it.

Then you put the cloth around a credit card to get the rest out and you will have a perfect installation.

Scott
[Galaxy Note II Accessories] eXtreme Burrito!:
We get it.

Give it a rest.
[Galaxy Note II Accessories] borijess:
With all the good review just ordered my JLG. Is it possible to remove and reapply after it has dried?
[Galaxy Note II Accessories] Nellyinda803:
Just installed a JLG on my girlfriends note 2. I have to say I love the feel of the screen with it on. I bought some ismooth protectors to try them out. Been trying a few out and if these dont work then im gonna just buy a JLG for my note 2 also

from my Galaxy Note 2 using Tapatalk 2
[Galaxy Note II Accessories] SSHGuru:
Absolutely not.

Once it's on it's on.

Some people have claimed to have taken them off and washed them with soap and water and re-applied them but I just can't imagine it.

I don't even recommend pulling it up to get a dust particle out - although we have instructions just in case.

I'm going to try to make another installation video - the one we have on the site is good but a little dated.

Scott
[Galaxy Note II Accessories] borijess:
Ok thanks. I am very anal so have to make sure there is no dust or bubbles. It will drive me crazy.

Sent from the TermiNOTEr 2! ;)

---------- Post added at 10:13 PM ---------- Previous post was at 10:00 PM ----------

Hey scott I want to cancel my order. How do go about doing this? I read about having a rainbow affect that does not go away. This is I one of the things I can't stand.

Sent from the TermiNOTEr 2! ;)
[Galaxy Note II Accessories] AirBruce:
It's not that bad. I mean unless you're REALLY ocd. It's hardly noticeable, unless the phone is off and you hold the phone up with just the right lighting at a certain type of angle. Honestly I think the benefits outweigh the rainbow effect.
[Galaxy Note II Accessories] Vanquiz:
I just installed mine few mins ago, I also installed the jlg on wifey's note last week.

The reason I've been waiting a week later is because my old sp is still new and perfect, so I thought why the rush. But finally I just went ahead and replace my old sp with jlg.

I didn't even turn off my phone, I've been installing wet sp for so many times with great result, makes me pretty confident now in installing wet sp without getting the water inside the ports or speaker.

As soon as I wake my note up, I definetely notice the heaven and earth difference in clarity, hardness, and smoothness between jlg and my old dry sp, which I thought already perfect compared to zagg hd and xtremeguards, which are good for my s3, but useless for note-spen. It's soooo clear and smooth, did I mention that it's so damn clear?

Scott's customer service is top notch, and I'm glad that the product that he sells, is on another league itself compared to other sp out there.
[Galaxy Note II Accessories] Shizrn:
I'm using an Otterbox Defender and I love everything about it except the screen protector which allows dust to constantly enter through the Home button cut-out. It also doesn't sit flush with the screen (which is annoying for multiple reasons) so the dust is piling up so bad I have to remove the case daily to wipe it down. I'm going to remove the thin cheap sp on the case and get a real sp.

I read this whole thread between yesterday and today and I've narrowed it down to JLG and SGP UC.

The JLG seems to be exactly what I want in terms of clarity and s pen usage.

The SGP UC seems to be nearly as good in those areas but easier application and comes with a back up.

What worries me about the JLG is I've never done a wet install and I would not be able to live with even A SPECK of dust or lint permanently under the protector. It would drive me insane. The CEO of JLG has tons of experience applying these and even he admits his latest application has a speck of dust and he recommends against lifting the sp and reapplying it so it's pretty much a one shot deal. Wouldn't be so bad if it came with a back up.

That said, I still have a couple questions that may help me choose the best one to match my case.

1. Has anyone here used either of these with an otterbox defender and if so, which would you recommend based on the cuts and how well they fit with the case?

2. Are they're any gaps or overlaps between the case bezel and the edge of the protectors?
[Galaxy Note II Accessories] SSHGuru:
If you mess it up I'll send you a replacement for 50% off.

We don't include two because we'd have to raise the price to $19.95. Most people don't need the second.

Keep in mind I'm good at installing them now but I take no precautions at all. I do it in a dusty room with no water around and basically everything I tell people not to do. If I was careful I could get it with no dust.

I have OCD so I can tell you the little tiny speck is almost unnoticeable.
[Galaxy Note II Accessories] sooby77:
What do you mean by SP? Is that SGP you're referring to?
[Galaxy Note II Accessories] SSHGuru:
SP = Screen Protector.
[Galaxy Note II Accessories] benchi86:
So annoyed

So I decided to bite the bullet and buy the Just Like Glass off of Amazon over the Speigen SGP. Rushed home after work today and saw it propped up against my door with the stupid screen door closed on top of it. I was so excited about installing it that I didn't notice until after that I had an indentation right smack dab in the middle of the protector. Why the hell would the company package the product in plastic?? I'm pretty sure if it was in a box like most screen protectors are it wouldn't have had that bump. Now all I can see when I look at my phone is that blemish. So dissapointed... :crying: :crying: :crying: